American Home Shield Reviews

My husband and I don't have the time to be searching around for vendors. It's easier to call someone, and the experience we had with American Home Shield was very good this time. Other experiences I've had, it's very hard to get through to anybody. We're on hold for so long. This time, we had an AC unit that didn't have enough refrigerant in it. The tech was out within two to three days, and he was a very accommodating and nice guy. He said he could have come the next day, but I wasn't available then. The first day he came, the AC was frozen solid with ice, so he had to let it defrost and melt. He had to get something, then he came back and put the coolant in with a sealer for any leaks. He said we have to see if that holds because it may not. Now, we're waiting to see if it continues to work.

The tech was very knowledgeable and fixed everything.

It's hit and miss with AHS. The service that they provide on their end always sound great, but then all the contractors who'd come out would say that they couldn't do the service needed. It has been an absolute nightmare to get anyone to touch my oil furnace because it's a radiant floor system and the thing is ancient. It has all cast iron pipes and would require that you get under the floors. The techs said that they couldn't get authorization to get under the floors or to change over to the other system. So I put a different work order in, but they didn’t even show up for it.

It was 120 degrees, and I couldn't get an air conditioning repairman to come out. So, I called one on my own. Because I couldn't get through to American Home Shield and it was super hot. But they wouldn't pay for the repair because I didn't go through them. And I said, "Well, I couldn't get through and it was really super hot." That was the only problem I had, and that was a couple of years ago. I've just kept it all these years because it has come in handy. Especially the house that we owned before was built 70 years ago. And my husband passed away, so I had to have somebody to repair things. It seems expensive for the times that I've used them. But you never know what's going to break. And every time I've talked to them, they've been nice.

When I first signed up for American Home Shield, they covered the septic tank. But when they renewed it, it was automatically dropped, and no one advised me of that. So, I had to pay out of pocket for the septic tank. But when I called to try to get it added back on, they refused. I'm gonna call back, because I got conflicting information from two different people I called. If they are going to drop somebody extra policies they have, they need to let me know. If they are no longer gonna carry me, they should have told me that at the beginning, like, "This is something temporary that we're doing." Apparently, my warranty was an old one and now they have a new one. The lack of communication on the changes to the company and the policy and the warranty is what I did not like, because that was the whole issue.

American Home Shield's customer service line is quick. They get a person out as soon as possible. But when you're dealing with air, they need to come quickly because it's a manufactured home and those things get hot. A two or three-day span is not good. Certain things can wait, but not with an AC claim when it's blazing hot. We were sleeping in 90 degrees temperature.

I love American Home Shield. They are super simple, quick and gets the job done. Typically, within a day, I have someone out when needed and it's a flat rate. When I bought this house, the previous owners didn't take care of the garbage disposal. So, it locked up. An easy way out of it was for the plumber to replace it, which was great on my end because all I had to pay was 75. A week before that, my oven went out, which also came with the house. So, it came in handy because, ultimately, I only had to pay another 75 and that company said that the part was about a little over 150. So, it's awesome to only have to pay 75 and to know that the items are either gonna get fixed or replaced.

My thermostat was not reading the temperature of how the house felt. So, I called American Home Shield to have somebody come out. The techs were helpful. They waited for me a little bit because I had to come from work to the house to meet them. They did everything they needed to do efficiently and found the problem. So, I was happy with that. Everything is working well now. I do like that AHS is efficient. They didn't waste any time finding somebody to come out to solve the problem.

The AC just tripped off one time and we called American Home Shield. They sent this gentleman who was very helpful. He's a very good man.

I've been using American Home Shield ever since I've had this house in 2017 and I've had pretty positive interactions with them. It's always a bummer when something happened that they did not cover. But they take pretty good care of the stuff they cover.

The last service related to the air conditioning was good. But the service related to the plumbing before that was poor. The repairman identified the issue and said he would come back with the appropriate new faucet. It was at least about a week's wait. He was supposed to be there at 8:00 or some reasonable time and he showed up at the end of the day. So, I tried to wait around for him. He said he was sorry but he forgot to bring the faucet with him and he would have to come back another day. The issue has not been resolved. Other than that, generally AHS's service works. The copay is reasonable.

I had one issue with the hot water heaters. While the plumbers were down there, they told me that the air conditioning system had a leak. I called AHS and they sent a young man out. He did a great job. He diagnosed the problem. It was something very simple. He had to vacuum out a drain line and that was it. Everything went great. I'm very satisfied.

Having American Home Shield is convenient instead of trying to find different contractors to work on different things that mess up at the house. We've used them twice and the service has been great, so far. Recently, the AC unit was not cooling to what we thought it should be cooling upstairs. We had a contractor come out the first time but they didn't find anything wrong. We kept seeing a 10-degree difference upstairs than we did downstairs and we were having some hot days. We had the contractor out one more time. The tech went up in the attic. He told us nothing was wrong with the system but there are some things we could do to help the situation better. We're gonna work on that in the wintertime and see if we can get that done.

Back in June, the AC wasn't getting cool. I called American Home Shield and after several weeks, they sent Alltech out. They said it needed a new compressor so I had to wait about a month to get a compressor. They put a new compressor in and I had to pay for the Freon, which I understood was the way it was. Then days later, it was not getting cold, so I call them back. They've been out probably about 10 times. Then they said it was the coil. So then I had to pay another $500 for more Freon because they said they lost the Freon when they changed it. Now it still doesn't work. They said now it's the compressor again but they got a brand new compressor, but it was bad, and I'm still waiting.

Hornet Appliance was excellent. They came for my dryer that was not working. They found that some parts were not working so they had to order them. It took about a few days for the parts to come then they came back and fixed it.

We have American Home Shield on three properties and on the 1511 Lawton, Oklahoma property, it was a challenge. We would call and there would be a delay in contacting a service representative or a contractor to come out. When we would call to do follow-up, we got the same message that somebody is working on it but their response is very slow. There was a plumbing issue at one of the houses in Lawton and it took forever to repair. One of the companies that was being used, WFM, out there in that area, was dependable but they stopped doing business with American Home Shield because there were payment issues. So, we’ve only used AHS twice in 60 days. But prior to that, the service has diminished over the years.

The ac wasn't putting out cold air as it should have been. It was working. It just wasn't working as efficiently. So, I had somebody come out and double-check it to make sure why it wasn't putting out proper air. I spoke with a person from American Home Shield. It was short and to the point. I told him what was going on, and he said, "We'll take care of it. We're gonna pull out your 75 bucks right now." The tech went through and troubleshot everything. He made sure everything was working properly. He let me know, "We changed filters in it. They were already good, but we changed them anyway," and that was it. But he came to the conclusion that it was hot enough outside that the ac wouldn't run that efficient at the time.

For my recent claim with AHS, it took the techs a little bit of time since they had to order the parts. But once they had the parts, they showed up the next day. The techs were friendly. AHS also provided good service.

We've always gotten great service from American Home Shield. We've gotten some people at our office to sign up with them. Sometimes getting people out is a little bit longer than we like, but that's not American Home Shield's issue. Recently, the AC unit in my son's apartment stopped working. It was blowing, but it wasn't cooling. Sometimes when an AC is out and it's 110 degrees outside, we want them out quickly. But it usually takes a couple days. But other than that, we've had no problems with the contractors that have come out.

Having American Home Shield provides peace of mind. I did a claim for my air conditioner that's not cooling. The claim is still going on because they had to order a part. I was called a while ago because the part is here. I had the same claim for the air conditioner before.

The guy that came here the last time told me that a plumber was supposed to have come here and looked at why the water is leaking through my vent. But I haven't heard anything from anybody.

The techs were fine. They fixed the ac quickly.

The one through California Appliance Repair was okay. But we had somebody out for the washing machine and it was horrible. And the response from American Home Shield was not satisfactory either. They sent a repair guy out. He said he fixed it, and he left. I went to use it and it still wasn't working. It was having some issues. Not that the power was out. It's just it had some issues about running the cycles. So, I called them back but they couldn't even send him back. Because that was within minutes. So, they couldn't send him back that day.

The air conditioning unit is blowing air but not cold air. Mr. Freeze was assigned to me but nobody has called. I called last night and I held on the line for 15 minutes. Finally, a recording came on to say, “Leave a message.” I had a claim before that for a different air conditioner that was leaking and that one was fine. The service person came and cleaned the unit. He said it was the drain backing up. He fixed that and it hasn't leaked since.

With my recent AC claim with AHS, it took them three weeks to get it taken care of. The techs came out five times. They kept saying, “It’s repaired.” But it wasn’t. It wouldn’t cool off. It would run 24/7. They kept telling AHS that it was the condenser that needed to be replaced, but they did not want to replace it. They ended up replacing it three weeks later.

A gentleman came out and looked at our washing machine. He came on time and did his job. When he was done, he let me know when he was done. He didn't talk you up but he did what he had to do. After he took a part, he said the issue was the activation switch on the door. He replaced it and the machine seemed to be working fine. We were satisfied when it worked.

A couple of weeks ago, our microwave went out and the contractor fixed it. Before that, one of the bathrooms had a leak on the toilet and that was fixed too. The times I've used American Home Shield have been good. The process has been fast and I’ve been amazed. The techs have been wonderful and I've never had any issues with any of them. The convenience of having AHS is beneficial. You have somebody you can call if something goes wrong. When I made a claim, within maybe 15 minutes, I already knew what company it went through.

My upstairs unit is three to four years old, which is fairly new, and reliable. It's on a slit. There are two thermometers. The temperature is higher than what it was set at. And I could feel the air was humid. So, I did my troubleshooting. I shut down the system, threw the breaker. I went upstairs and checked the air handler and saw if water was building up. I didn't see anything. Reset it, let it go back. It still did it for two days. That night, I filed a claim with American Home Shield. Because usually, there’s a lag of 24 to 48 before a technician can come. The owner called me the next night. I walked him through it. He said it was a busy week. But that company is outstanding, so I dealt with it. I don’t want to just go to another company and have them screw up. And it was the third time I used that company.

American Home Shield provides good quality and rapid help. They helped my parents out with an air conditioner, a microwave and a washing machine. I would strongly recommend them to others especially if they are retired and don't have a lot of income coming in because it's easy to afford the $65 a month, but it's hard to afford $500 to fix something. Recently, the switch on the toilet wasn't working. I couldn't shut it off. There was also dripping coming from above. I called American Home Shield and a plumber came out and fixed it. But there was a washer missing. They thought they replaced it, but it was still running a little bit. As soon as I called them, they immediately rescheduled an appointment to come fix it again. They're coming back again today. I would highly recommend them. Even though it ended up having to be repeated, it wasn't their fault. They had no problem repeating it. In fact, the second time I repeated it now, I don't have to pay my $100 again.

The AC wasn't working. The air handler was on but it was not blowing cold air. It happened on a weekend and Yantra said they would come out on Tuesday but I asked them if they could expedite it. I was off on Monday and they were able to fit me, which was good. If AHS could have a contractor in the AC industry that works on a weekend and they wanna charge extra money, I would pay to have a faster response on the weekend.

American Home Shield does a lot of the footwork. Everything is in top mode. I like that I don't have to find someone to do the work that I need done. It's looked up for me. I get a call back telling me who the provider’s gonna be. The only difficulty I've had is trying to reason out why certain things aren't covered and other things are. But I was lucky. So far, everything I went for was covered.

The AC kept tripping the circuit breaker in the house. We called AHS on a Wednesday and the techs were out by Friday. They did great work and told us what the problem was and how much it would cost to fix it. They didn't pay for the repairs because of the age, so we didn't even use the end service. We decided to replace the whole system because of the age and of parts availability.

My oven stopped working. The igniter went out. The contractor was available to come out in a couple of days, but I had to schedule it with my schedule. When the tech came and he ordered the part. We scheduled another date for him to come back after I got the part. It worked out perfectly.

The tech had replaced the things on the inside of the toilet tank that were worn out one time, and then he had left. He didn’t replace all of it though. He was running back and forth getting one thing after the other. So, he just decided that it really needed to be replaced. As far as American Home Shield, I like that I can get things fixed quicker and more professionally. I call when something happens in the house and they respond and send somebody out. It gets done, and that’s all I require.

I had a microwave with a handle that broke, and I had a service person that American Home Shield contacted come out. He ordered a part, but then, he found that it wasn't repairable. I've ordered a new one, and I've just been waiting for it to get here until September 14th. Then, I'll have to turn in the receipt to get reimbursed. It did take about 14 days before American Home Shield told us that we could go ahead and order a microwave. So, we've been without a microwave for quite a while.

It was late at night they sent an electrician to my house and he was awesome. He got the power and the air conditioner back on within 20 minutes. They rewired it to get me by and then came back later and wired it right when they had the time.

We had a water plumbing issue and the claims process with American Home Shield was fairly straightforward. The problem was resolved. We also had something with the dishwasher as well as the garage door. It was nice to have it under warranty. It was better than paying the full price for it.

My recent claim was a leaking dishwasher door seal. It was a replacement of that. American Home Shield is a good value.

I've always taken American Home Shield as I moved on to another location. The people are usually very genuinely nice. I had T.J. Plumbing out here and the young man that came out was excellent. They need to get more of him. He went above and beyond and helped me move the refrigerator. I've tried other warranty companies and American Home Shield seems to be the most consistent in terms of repairs and getting it done eventually. I don't like that I have to wait a long time to get things repaired, though. When I submit a claim, they would send a tech somewhat delayed and even when they send a technician out, the tech has to order the part for whatever is needed and they take a long time to repair. I recently had a washer-dryer claim and it took over two months to get the actual repair done. But when you look at the other warranty companies, it's about the same or maybe worse in some cases.

I called AHS and told them that we had a problem with the dryer. I explained what the problem was. I got a text stating when Sears would come out. The Sears guy came out and assessed the dryer, and concluded that it was something internally wrong. He fixed it. He explained to us what the problem was. He ordered the parts and gave us pretty close to a specific date when he would be out after he get the parts, and he notified us. Everything was done in order.

LA Appliance was assigned to our claim and they didn’t call the day that I got the email. They didn’t call the following day either. I reached out to them and they scheduled a virtual appointment the following day. I was told they were going to submit for approval to Home Shield and once they got approval, they would contact me. It was about a week and a half later that they contacted me and scheduled an appointment for another week. The date of my scheduled appointment, they called to reschedule because they couldn't come out. Meanwhile all that time, I've had no washer and I have four kids at home. I had to go to the laundromat or go to my older kids’ home. It was just a mess.

Overall, everything was great with my recent claim with AHS. Had an issue with my AC and some leakage of the top unit. I put in an order and at 10 o'clock at night, they called. 6 o’clock the next morning, the person was on the way. He was really quick, told me what the issue was and fixed it.

Originally, I had put in a work order back in May for my AC that was not blowing. American Home Shield sent a company and it took a whole week before they could even come. They said they had replaced the compressor and that they had put in Freon into the system. Not even 30 days later, I had to put in another work order because the AC wasn't working again. That same company came out the next time, and then they said that the compressor fan was broken and all this other stuff. American Home Shield at first denied the claim and tried to say that we sabotaged the system, which didn't make any sense as it's 100 degrees outside. But that's what the original company said when they came.

I love the quick response. Austin Appliance's tech is my man right there. If American Home Shield didn't call him, I would. He's a great guy. He showed up on time, the timeframe that he gave me. Also, he was courteous and clean. He explained to me what was going on. And he let me know if it could be repaired, they would repair it and how long. If you don't have AHS you're missing the train.

My washer was leaking and I need a part replaced on my boiler. It turned out that a pipe was rusted and it needs to be replaced. But when the individual came to check it out, he said that our expansion tank was bad and leaking, and it caused the rust of the part that we need to replace. The expansion tank was covered by the warranty but because the rusted pipe was secondary to the expansion tank, it wasn't covered and the tech said the charge was going to be $652. It was a $60 part and to have it replaced would be $652? That was extremely high.

When I talked to the representatives about the AC claim, I said it would be best for us to pay more money to replace the entire system including the AC and a heat furnace and they said they can give me some cash-out which I can use for the system. But later on, they didn’t give me that because the technician claimed that the repair was complete. They did a coil change but the AC still wasn’t working. We ended up paying for the whole thing ourselves to install the furnace and AC. Other than that, I like AHS, though.

The techs repaired the fridge and microwave oven, and I have no complaints. But my monthly thingy with AHS is always going up every year and for being with them for the longest time, they could offer me something like I could just retain my monthly payments for the next year. Other than that, I'm 100% okay with them and I will recommend their warranty if I was asked to do so.

When Tri City came out, they fixed the problem and then caused another problem, but they came back out and fixed that problem. The claim was for my dryer. The belt had broke on there, but nothing was wrong with the heating. When he came and fixed the belt, the dryer wouldn't heat anymore. So, they had to come back out. I had to call for them to come back out and he put a whole new heating fan. He was nice. He was good. He was very professional. As far as American Home Shield, they were professional. They sent someone out. It wasn't like, "Oh, you got to pay this. You got to do that." I was satisfied.

I had a claim with AHS for a new water heater. The tech from Pipe Solutions did an excellent job. Professional. The timing was perfect. He did everything right. I also had another claim put in for my AC. The name of the company was Champs Heating & Cooling. The guy that came out was David. He had to add Freon to my system because my air conditioner wasn't cooling the house properly. He was very professional. He did a good job, too. I'm very satisfied with Champs Heating & Cooling and I'm satisfied with Pipe Solutions.

We came back from vacation and the refrigerator was not working. The rep from American Home Shield took my information when I submitted the claim and they said someone would contact me, which was what happened. The contractor was very professional and did the job well. We've been with AHS for a year at the end of the month and we've had good success with them.

Every time I came home, water was on the floor. My AC unit would filter out. My claim went very well. Once the tech got here, he knew what the problem was and he put a new pump on and one of those big pipes. He said the unit was stopped up and he had to put a new pipe. He also put a new filter in and sat there and watched the unit do the filter and it worked. He advised me to clean my filters out every six months. He did an excellent job. AHS is very efficient. I'm glad I got them because they are very good.

If I have a problem, I call American Home Shield. And if they can't fix it, they will replace it. That sounded good to me. I don't want to spend a lot of time on appliances. So, cut out all the middle people. Recently, the garbage disposal wasn't grinding. When you hit the switch, the motor wouldn't even come on. I called AHS, told them my problem and they found me somebody. I was getting ready to go on vacation and the first people that AHS hooked me up with would come during the time that I was on vacation. So, I called back and they were able to get me someone sooner, which was wonderful, and they handled the matter right away.

American Home Shield brings the stress down when something goes wrong. Someone's assigned to us right away, which is nice. We don't have to figure out who to call to get something repaired. We've always had everything fixed or they've come back to repair it. Crown Home Services recently came out because the garbage disposal was leaking water. The plumber replaced the disposal and it's working fine. He was prompt, courteous, helpful and informative.

My hot water heater went out and the tech from Bissett Plumbing came out and checked it. He said it was not getting any power so they sent out an electrician and he had to order a part. I've had a couple of other claims. I had an air conditioner that was 22 feet in the air and I couldn't get anybody to replace it so I had to pay for that myself. Then, I had a couple of things with the dryer, but they fixed that. Also, one time, the first guy that called me had a four-hour window and I work so it was not going to work for me. I'm 30 minutes from where I live. I told him he was gonna have to narrow the window down a little bit because I can't miss all day at work just waiting on him to get here. He did and it all worked out.

The guy from Gibson Air came out and once he checked the AC, he left and said, “Everything's fine. If you have any more problems, give us a call.” Nothing was fine though. Either he kept the fan on the unit outside off or it wasn't working, because it wasn't getting cooler in the house. It was nighttime, ‘cause we were the last people he saw, and we had no recourse until the next day. We called Gibson Air the next day and said, “Hey, look, the guy left. The house is hot.” “Oh, well, you probably need a compressor.” We said, “Okay. So, are you guys gonna order it or what?” “Oh, he probably ordered it.” “Okay. How long is this gonna take?” “Five days.” We called our homeowners insurance to see if somebody was gonna help cover our expenses, because we can't live here. They didn't cover it. American Home Shield didn't either. We figured, “Okay, they said it’ll be a week. We'll get a hotel room for a week.”

I was very please with them. I had a hot water heater that was leaking at the bottom. The techs were very fast and professional. They did a good job.

Efficiency Electrical did such a good job on a faulty smoke detector system in my house that needed to be replaced.

The service has been good so far. Everybody that has come to my house has been wonderful. I had to get my air conditioner replaced and that was $7,000. AHS did not cover any of that so I don't know if I got scammed. The techs were coming out to fix it for the second time and they had all this stuff in front of me and I got nervous. I bought a new air conditioner 'cause I was told to. Come to find out they billed me and not Home Shield. But that was the only part I did not like. I was told that was covered.

I had two service requests to American Home Shield. One was for a roof leak and one was for a stovetop part, which I'm still waiting for. They were communicative. They let me know that some of the parts are being delayed because of COVID. So, I appreciated that. I reached out to the third party that they contracted with and they were respectful and told me that one of the parts came in. We're still waiting for another part. Overall, we're pretty pleased with American Home Shield. We had some hiccups when our first order went through a few months back when we onboarded with them. It's an overall pretty good service.

The website of AHS was very user-friendly. I'm very satisfied. For my recent claim for the icemaker, Airboss Mechanical replaced the internal parts that wore out because there was moisture getting in and the inside of the icemaker through the bottom.

Our AC was not functioning and we put a request in. It took like a month or so for technicians to come out and that was not the best part of things. We needed the AC because of the heat waves. Part of the process was me putting pressure on them. Apparently, they were managing some internal stuff. Another reason for the delay was because we had to travel. When the techs came, they did a diagnostics of what was going on. Basically, the AC was too old and they advised us to replace it. They helped out in the whole process and they were very good overall.

Sometimes we ask ourselves what the benefit is to having American Home Shield because we pay 90 something dollars a month and we still have to pay $75 to have someone come out to the house. We don't call them that often but we're afraid to let go of it then the air conditioner breaks or a major appliance breaks. They’re not the easiest people to work with either. Sometimes, we call and never hear back, and we always get an email that someone will be contacting us. One time, we called them for our microwave, and we had to wait for over a month to get someone out to look at it because they were so behind. That's a big thing. Who can live without a microwave? We ended up buying a small, cheap microwave, and we have it sitting on our counter today.

The dryer was not drying so a technician came in and fixed it. He was efficient and in and out in no time. He knew exactly what to do. American Home Shield is there if we need it. We've been paying for a couple years and probably have paid more in than we've gotten out. But I like the reassurance to know that things will be taken care of. They've been prompt. We went online at 1 o'clock AM and the technician was out at 8:00 AM the next morning. They've redeemed themselves. On a previous claim, I've had some difficulty with getting someone on the phone.

American Home Shield has a quick response time. I've used it once or twice, only for the dishwasher. We had a problem with it and the guy came out and wasn't able to repair it and they ordered a new one. They called me the day before, told me they were going to deliver it the next day and called me 30 minutes before they would show up. They came to deliver it two days ago and it was missing a piece. They said they would send it back and get a different one. So, I'm still waiting on to get the new one put in.

We put the claim in to American Home Shield for the garbage disposal and about 15 minutes later, we got a call. The contractor asked us if they could come that same day. We were home, so we said yes and they came about three hours after that. They looked at the garbage disposal and tried to fix it but they couldn't. So, they immediately replaced it, cleaned up after themselves, showed us how it worked, made sure we were happy with it, took the old one and thanked us, and left. They were very pleasant and it was a great experience. It was all fixed and done in six hours all together.

My stove was replaced and the techs were very helpful. They completed the job and answered all questions. I had to pay out of pocket because of the tubing that all the gas line was in. I was told to contact American Home Shield and that they will cover the cost. I like my service with American Home Shield. It’s an easy thing. I make a payment and techs come out. Sometimes the repairs are way more than what you pay but it's covered. You don't have the extra call so it's very helpful.

When it rains, the AC leaks out of the return air event. This is the third time I've called American Home Shield to look at the same thing. They come out to fix it and it would be okay for a couple of times but when it rains, it would start up again. I've had air conditioning people and roofing people out. Nobody can figure out why it was leaking. It's a rental property in Arizona and I'm in Texas so I asked the tech from Above Par Heating to call me. He said that he saw some things up in there that he went up and put some sealant in that he thinks may have been the issue. He seemed like he knew what he was talking about. I talked to the tenants and they said it's not leaking but we'll see over time if they actually got it fixed.

The kitchen sink was clogged and the guy came over and put a snake on it. He fixed it very well so, it's working perfectly now. It was done so fast.

I like American Home Shield that's why I've been having it for almost 13 years. When I call for a work order, it's simple. They go in and take their $75 payment. I get to talk to the contractor. I wanna talk to the contractor so I know the information is going from me to the contractor, which means that he's getting firsthand information. When I had the guy come in for the refrigerator, I told him exactly what the problem was. He looked at it and said he had to order a part. He came back and within 15 minutes, he was in and out. It was the same thing when we had the problem in the bathroom. I told the guy what the problem was so he had a good idea. He went in there and knocked it out. I also like that I don't have to spend all day waiting. When they say they're gonna be here between this time, they're here.

We wanted new locks on the doors and locks. The Turnkey lock people came out after a couple of days and they did the work in half a day. There were a bunch of doors that had no locking capabilities and they put locks on those. The best part is they made all the locks the same. We have one key to our front door, all of our back doors, and our garage. Everything's been great with the locks and my wife was really happy.

There was a time when I was going to cancel and AHS put me through their retention department. They were going to put a $200 credit on my account so I agreed to keep my account. I ended up having to do a service call so I used one of those credits that I was given. When I did the call, they confirmed that they saw the $200 credit on my account and that I would be able to use it for the service call. Then they sent the guy out and he fixed everything. But then I got a bill for $100 saying that I never paid for the service. So I called about it and the guy assured me that it was a mistake, that he saw that I had the credits, that I shouldn't have been billed, and that he was taking care of it. But I haven't had a chance to call back and see if it was really taken care of.

The tech from AM PM Plumbing who came out for the toilet claim was really great. Everything was fixed super quick.

I've been with AHS for two years now. The first year, I was not pleased with it. I had a lot of trouble with getting through to anybody, through customer service. There were a lot of discrepancies between my policy and my payments. It took me almost five months before I was able to rectify that issue. Since then that I've been able to rectify, it's been a better relationship.

My Samsung refrigerator keeps making noise so I put in a claim. National Platinum Services came to my house many times to fix it but it's still not fixed. Right now, it's making a lot of noise that I can't even sleep at night and the contractor is coming back out to my house.

We've had issues with this refrigerator in the last couple of years. And every two or three months, we’ve had to call American Home Shield out, and a contractor would come out, order some parts. He was out in a day. It was on a Friday. And that Monday, AHS sent me an email saying they would buy a new refrigerator, and we had a new refrigerator in two weeks. The last time, the guy was, “I've replaced everything on this refrigerator and it's still doing the same thing.” So, I'm assuming they reached out to AHS, and they sent us an email and replaced the refrigerator, so I’m happy.

My air conditioner went out. I put in my claim online with AHS. The website was easy to navigate. I use it all the time. The techs called the next day and came out within four hours and fixed it.

A refrigerator couldn't be fixed. American Home Shield replaced that refrigerator but I had to write a letter to them before they could replace the refrigerator. I’ve been with American Home Shield for three years. They are good about sending people out, but some of the people are not vetted. I talked to one, and he told me that they do everything in fixing in the house. I asked, “What are you licensed to do?” He said, “We don't have a license. We just specialize in everything.” I've also noticed that they've had technicians that come out that have no idea of how to fix appliances. I had one guy come out for my dishwasher that was backing up and filling up with water. He broke the track that the dishwasher went on. American Home Shield sent several guys out. Nobody could get it done. After several guys came out, one guy finally came out and he knew exactly what it was. He fixed it right then.

This is the first time I encountered these issues for the faucet of the shower. This guy keeps coming back. He said he needed to order parts so he went. He came the next day and installed it. Still the same problem was there. I didn't like his performance or attitude. I requested somebody else to come to the house. American Home Shield sent me a couple and they did the same. They said the problem had been fixed. I came back but had the same issues. Now they're gonna send me the same person who ordered the part. He's coming back tomorrow. American Home Shield has responded positively to my claims. Whoever the contractor is, they come and take care of business. But for this one, I don't know what's the problem. It's probably the spare parts or the technician they send. It's frustrating.

My air conditioning system downstairs had gone out. The techs determined that it was the compressor and that there were a couple of items that I would need to purchase that were not a part of what American Home Shield called compliance items. There was also the Freon. Early August, I called American Home Shield and upgraded my service. I made this service request later. The problem was they could see that my plan had been upgraded to platinum but the rep that put it in didn't do something correctly. I spoke with Stephanie and she said, "Either she didn't save it or she didn't do something right in the system, so it wasn't showing up... She put the dates wrong."

When I had a problem with my air conditioner, I let AHS know what the problem was and they charged me $125 to open up the claim. They sent somebody out right away and the technician was fabulous. So far, I enjoy AHS as my warranty. They are there for people like myself who are on a fixed income. Because they're available, but I cannot afford to fix a whole brand new central air conditioner.

There were a few things that I was kind of confused about with American Home Shield. I had some problems with my garage door. I thought they would cover that, and they didn’t. Then I had to pay cash. Other than that, everything that they did fix, the majority of the time, everything’s been fine. When my dishwasher went out and they couldn’t fix it, they just replaced it.

I've used my American Home Shield policy three times. And this was the first time they did what I asked them to do. In my bathroom, I had a light fixture over the primary mirror, in the primary bedroom. I called because the box was pulling away from the wall. I have a buddy of mine who did a lot of carpentry DIY stuff. He said, “You need an electrician to fix this ‘cause of all the wires.” That was the issue. It was pulling off of the wall and just needed the techs to come fix it. They were kind, transparent, and worked quickly.

The garage door wasn't going up and down properly. It would go partially down, it would stop, then it would return up. It wouldn't function properly. It seems as though there was an issue, and so we called for help. I reached out to American Home Shield via the internet. I received an email from them immediately upon us requesting it. Then, I called and made an appointment with them for the company to come out, and they came out in two days. The gentleman worked in the heat and got it rewired. He was a very kind young man. I hope that if I have another problem with the garage door, he'll come back out to fix it.

I had a water line leaking on my refrigerator and the techs had to come out three times. Sometimes it takes American Home Shield a while to get a person out here. Other than that, my experience was good.

It took AHS a week to get somebody out here to look at our AC which went down in the hot season. But it's a busy season and I understand that. And instead of actually being a failure, the problem was the relay switch, which really surprised me because I thought for sure that it was a failure. Then, my hot water heater faulted and AHS got somebody out here in two days, which has been my standard experience with them. But it took them five more days to get the work approved then it took them another week to deliver. The delivery point was not the point of contention though because you got to get in the queue, you got to get the product, and you got to get it in. Besides that, I've had great service with all the other claims. American Home Shield has been good about filing the claim one day, and within 24 to 48 hours, having somebody out there to look at the issue.

We had some plumbing issues to where damage was being caused behind the walls. Hers & His Plumbing was fast. American Home Shield was exceptionally helpful and professional throughout the entire process.

The tech that came out for my recent claim for my refrigerator was very good. He explained the cause fully so we understood.

Water was coming inside and the plumber told me that he needed to dig in there to fix it. But he said that it was outside the house. I called the city and their people came to my house and dug a big hole outside. They replaced everything and I thought everything was gonna be done. But the problem is still there. I called the city again and their people brought a camera inside. They showed me that the problem was in the house. It’s a tube that is not down and that was why the water was coming inside.

I'm completely satisfied with American Home Shield. I was a little upset with the people that came to deliver the microwave. But everything else was great.

We were having a problem with the air conditioning. It would start and run for about 5 to 10 seconds, and then stop, not even a minute, and shut off. The individual was very helpful to get things expedited when I made the claim to American Home Shield. The tech diagnosed the issue quickly, did some tests and found the actual root cause. Then, he came out with the necessary replacement parts to complete the repair. He was very professional, easy to talk to, self-explanatory with what was wrong and what he was going to do and was prompt. He was very good.

When we had a plumbing issue, the contractor who came had to come back. They didn't have a part. We've had American Home Shield for nine years, and we've had previous repairs. When they cover it and send a good service provider, it’s cost-effective if it’s an expensive repair. However, we have had problems when they tried to get out of covering something that should have been covered. I spent a lot of time on the phone getting it resolved. They ultimately agreed to cover it but it was frustrating and hard to get through to people and to have consistent communications. One person would tell you one thing then one person would tell you another thing. We have stayed on with American Home Shield because we ultimately have been able to resolve the issues, even though it took more effort than I would have liked on my part to get it done.

When we went to check our AC unit in the attic area, it looked like it was stopped up and sludgy in the drain pan. So, I had to call AHS and I talked to a representative who put the claim in for me. She was helpful and I didn't think she really knew how to describe the problem, so she just put down leaking. The techs who came out were helpful as well. They unclogged the unit and made sure that it was working. But because of all the sludge that was sitting in the pan, it rusted and they recommended to change it. They wrote to American Home Shield which sent over a thing saying I had to pay 965. Then they ordered the part. American Home Shield said that the drain pan getting rusty didn't happen in the 20-something days that we were allowed, so therefore, it was a preexisting thing.

Our AC was running more than it had in the past and our bill had more than doubled. The techs checked everything and said our Freon was actually good. The tech did a great job and he was very professional. The office was texting me as the job went on. The tech and the office checked back with us a week after. AHS is a good company and we've had a good experience.

Everything with American Home Shield has been good so far. My oven was not working. I did the claim online, and then I called the provider and they set up a call right then and then they ordered the part and they came back a week later.

Our air conditioning system stopped working. American Home Shield sent Northern Air and when came out, they checked the different devices and found that it was a switch not activating completely. So, it wasn't turning on the outside cooling units. They replaced that device, and it has been working fine since then. The tech did give us a call. They also called when they said they were heading out. They were here about 20 minutes after that. So, we had plenty of notice, and it wasn't unexpected at all. They were right on time right when they said they would be. They did a good job. They weren’t really loud and noisy. They didn't track anything through the house. They explained what happened, what was wrong with the piece, what they replaced, and went on their way.

I wish I could give this company 0 stars - they are not even worth the 1 star. I purchased a home warranty through American Home Shield in May 2022. I placed my first and only request with them in early July - it is now August and I am awaiting them to fix the problem for over 7 weeks now. They have THE WORST customer service I have ever experienced. The customer service representatives have a strong accent and are difficult to communicate with. They have long wait times to reach someone and never have a manager available. All they do each and every time that I call is tell me that a technician has been requested and will be in touch with me.

The air conditioner wasn't cooling. Absolute Refrigeration came out and inspected the unit, but they just recommended that I put a new unit because, I guess, the type of adapter that these older units have has gone out of place. So I just got one new air conditioner for now, and I'm waiting to get the other one.

The technician was very knowledgeable and professional from what my tenants told me. Really fast, knew what he was doing, and was able to fix the garage door in a single day rather than replacing any parts. We never had any issues since then.

I have American Home Shield for three months now. They've been good. I already had a problem with my oven. But it was fixed. It was mostly the operators. It’s the same thing with the dishwasher. It had a switch like a light switch. We didn't know that. So, we spent too much money on just getting it troubleshooted. We paid 75 for them to check it. And everything else is theirs. That was it. They were quick. But I don't know why the contractor is called Air Kool. It sounds like an air conditioner. I had to ask them three times. Also, the customer service is from the Philippines or Mexico. It's hard to understand. Communication is a big barrier in that. Other than that, AHS was good at it. They get things done. I like the company.

I've been with American Home Shield a long time and a couple of times, I canceled them because they wouldn't fix something that it made me mad. But they just fixed my sink. It was stopped up and the guy was so nice. I told him he deserved a raise.

We got American Home Shield because about two years ago, my water heater went out and that cost over $1,000 to replace. We figured we'd do it with one of these extended home warranties, and if something else goes to crap, it'd be covered. American Home Shield worked for the air conditioner unit. I used their website and it seemed easy enough. It asked me what the problem was and to describe it. A day or two later, a guy called and set up an appointment. He came and told me that the drip pan for the AC unit was too small and its drain pipe had become clogged. It overflowed and flooded the attic. It drained through and ruined some of the sheetrock. He had to get a new drip pan that fit, connected it and cleared out the pipe. He also said he had to put some new insulation on some of the ductwork because it had gotten wet.

The guy who changed all the locks to all the access points in the house was great. He did our front door, our back door, our garage door, and our pumphouse door. I would highly recommend American Home Shield.

My experience with American Home Shield has been good the majority of the time. But sometimes, it's frustrating. I was having some issues with my AC unit and having to deal with the folks overseas can be a challenge in trying to get to somebody that can take care of the situation better. When I need to speak to somebody that can handle something, I would like customer service to get me to them instead of going by the script. That was pretty irritating. But stick to your guns and they will somewhat do what you ask of them. Other than that, American Home Shield has taken care of me through everything I need. The AC issues got resolved.

Our heat pump started not putting air out. We was able to get the claim straight and got everything heading in the right direction with the rep. The tech told me it had a leak in the coil and they replaced it.

The repairman had to order some parts so it took a little longer 'cause the parts had to be shipped to us then they had to do a second visit. But American Home Shield is worth the money. They have top of the line people. I would recommend them to anyone. The only thing I don't like is that it takes a while to get technicians out here. Once you submit the claim, it takes a couple of weeks or sometimes a month to get someone out. If I had an urgent problem, it would suck. But aside from that wait, they're honest and professional people.

When I'm in a bind and I don't have a washer, it's difficult that AHS will get back to me in 48 hours. But it ended up working out. The techs came a week and a half later. The contractor said that they're going to put in a request that it's not repairable. That was on a Friday and I had to wait 'til Monday to get some news. That Thursday, I was able to go purchase the new washer.

The techs did what they were supposed to do on our AC and they were really nice people. It turned out that the Freon was low and they replaced that. So far AHS has been really good.

The techs that came were professional and on time. They communicated well and they let us know what our options were as well as what they would do. Everything was fine. The only thing was the vendor submitted the claim and American Home Shield said they didn't get it. We had to resubmit it a few days late.

I’ve had to request service with American Home Shield on this same unit four times. The first time I requested service, it was online. It was easy to follow and I'm fairly technically savvy. You don't have to be to follow their website. The thing was when it was a follow-up request, the website still acted as if it was a new request and wanted me to pay $100. I tried several times and I kept getting to the place where it wouldn't let me go any further without saying I agree to pay $100. Once you pay that first $100 for the same service, it's not supposed to be charged anymore. I had to call American Home Shield. They were very prompt and very helpful and very understanding.

I was frustrated when my AC first went out. I had put in for the upgraded package so that my AC unit could get serviced and this was before my AC had gone out. But I was like, “Oh, it's kind of making weird noises. Maybe I need just a tune-up or whatever.” So I purchased the upgraded package that had a free tune-up in it, put in for that, and they never assigned me anybody.

Service people came for my swamp cooler as it needed to be serviced. They called me one day and they came out two days later because they scheduled me and they got it done all in one day. They disconnected the water and some of the parts were just lying there. It needed to be put back together again and made operable so that I could save on my air conditioning bill. They did a great job and I was very pleased.

Having AHS is convenient when things are breaking down. recently, the tech came out to look at the fridge because it wasn't cooling and he did great.

So far, I’ve used AHS once and so far, so good. The toilets were leaking for my claim. The Lindsay Company came out and was very good.

I've tried to use American Home Shield twice. The first time was for the AC because it wasn't keeping up in the summer. A guy came out, spent 10 minutes, and said, “Have a nice day.” I got charged 100 bucks. American Home Shield said he's not gonna do anything because the AC was dirty and there was a wire that was showing. Everything was still running. I called someone else out there. They came, cleaned the unit, and fixed the wire. I spent 250 bucks and it's been great ever since. That was my first not-happy moment.

I had a claim for the AC and it was simple submitting the claim online to American Home Shield. Then, I had another claim for my garage door, which was a complete rip-off. Garage door warranty says the spring was covered, and then the track assembly is not. So what all is entailed in a track assembly? The rollers or just the track itself? I got charged $124 for it plus $75 service call fee.

The last experience I had with American Home Shield was horrible. I put a claim in because I heard my outside condenser motor go out. My unit is 19 years old. American Home Shield sent a contractor out and they tried to get me for a brand-new unit condenser when the unit didn't need it. They wanted to charge me over two grand for the upgrades. I ended up buying a motor myself and putting that in. My unit has been working fine ever since. I'm getting ready to cancel American Home Shield. In the past, I paid the $75 as far as the upfront fee and my ice maker is still messing up. I've done that three times. I also had problems with the hot water heater and I ended up shelling out $700.

Our toilet gasket was broken and then we had two slow draining sinks and they were fixed the same day. I did my claim to American Home Shield by internet. It was pretty fair. It was much easier than having to wait on hold or having to speak to somebody especially if you're busy and on the go.

My lights went out and the American Home Shield rep told me that I had to get electrician for this particular job. The guy came in a timely manner and fixed the lights. I’d recommend AHS.

American Home Shield’s phone service is awful because you don't get anybody. And when you get somebody, it's outsourced customer service and they don't do well. They don't understand when the customer is not being taken care of. I had claims for the dishwasher and the toilet and the experience was awful too. But the experience with the technician from Prolectric Electrical was good. He came out, got the part and then came back and put it on, and he was done.

I haven't been happy with American Home Shield recently. I had a plumbing claim. One of the plumbers came out. He told me what was wrong. Then he was supposed to call me back, and it's been a week. So, I ended up having to call American Home Shield back. Before it even was taken care of and it's been like a week and my issue still hasn't been fixed, I feel like the price is a little bit too expensive. AHS should improve on their vendors. They should also improve on their customer service and the language barriers of the customer service personnel that they have working for them.

American Home Shield was a surprise to us from our son and so far, it's been great. A contractor came out for a heating repair and they seemed to be very nice. They had to order parts then they came out and fixed it. However, it was a faulty part that they got. They said it wouldn't be able to be repaired again until the end of this week. I just got a phone call this morning and they said they will be out. The part came in and they will fix it tomorrow. They were upset that the one that they put in didn't work, but they're seeming on top of getting it fixed. The coordination was great.

American Home Shield has sent Professional Plumbing here a few times, and they've done a good job. They put in a garbage disposal quite a while ago and a kitchen faucet. I'd rather have them than anybody I've ever had here. I’m very happy with them. They had to go check the lines underneath the sink. The Sears guys thought the line was plugged that was why the dishwasher wasn't draining. Professional Plumbing took off all the hoses and made sure that there was no blockage anywhere. Nothing was plugged.

We filed claims for a hot water tank, a refrigerator, and a dryer. The refrigerator is being replaced, the dryer was fixed, and the hot water tank was replaced. The process went pretty well with AHS and so far, I haven't had any problems.

The day before we called, the AC stopped cooling. The gentleman who came in was very professional and did what he needed to do. He found what was wrong very quickly and took care of it. He made a recommendation that we needed to think of a new AC unit at some point soon. The units that we have in the home are not very efficient and they are not cooling the house properly. My wife was very happy with the service. American Home Shield is well worth it.

A tech came for a service request we made and he had been there before. He was always very good. I had another claim that I was not happy about. We have a Jacuzzi that has a heater on it. The pool man told me that on this particular model, some of the pipes inside are iron and they're rusty. American Home Shield sent the same person out twice and I’m not particularly fond of him. He said it was a little bit dirty when he looked at the pool heater. A year or two later, I called because the issue was getting worse. The pool man thought he could change the pipes. But the tech that American Home Shield sent said the issue had nothing to do with the rusty pipes.

Our air and heat unit weren't working. Once the techs came, they got everything fixed really fast. They were really good to deal with. They had to replace a part. I had to call American Home Shield to get the service escalated but they were responsive and really great to deal with. We had another warranty through a different company before and so far, AHS has been much better.

The tech from May Heating and Air came out the first time and checked the antifreeze on the AC to make sure that everything was cool and that the Freon was not leaking out. Nothing was working. So, we changed the batteries and then, the AC froze. So, I called back and the contractor came back out. The other guy did the same thing and told me I might need a valve. But the problem was my couch was in front of the vent. The second time, the AC worked fine. The two technicians who were sent out were awesome. I liked the speed of repair with American Home Shield. I didn't have to wait a long time. It's a good company to have and it’s a good insurance to have on your home.

Our air conditioner wasn't cooling our house. It would run all day and it still wasn't cooling the house. I called American Home Shield to make the claim and Ramsey Air came out. The tech took a look at it and checked it. He said the compressor was going out and he needed to replace it. He came back out after he ordered the part and now everything's fine. I would recommend American Home Shield. The only thing that I didn't like was when I first signed up, they said if I was referred by a friend or if I refer a friend, then we'd both get an Amazon gift card but we never got our Amazon gift cards. We called and tried, but we never did. Otherwise, the service was great.

When the AC broke down, a contractor came out and fixed it. But even though they fixed the AC, it took a month and several phone calls on my part to get them to do something. They ordered a part. It took two weeks to get there. Houston is hot. I came down there one week and had to stay in the hotel. I couldn't stay in my own house.

The AC unit was blowing and coming on but it wasn't cold. YAZD Mechanical came out and fixed it. They were quick and everything was good. We've used American Home Shield before for some of our other houses. I like doing everything online. It's quick and easy. I've never had a service not covered so, that's always nice.

I did a claim online to American Home Shield for some plumbing issues. The technician could not have been better.

My air conditioner needed maintenance. It was my understanding when I set up the appointment that they do maintenance. My unit is underneath the porch and there were a lot of twigs and stuff that had been blown into it by yard people. But that's not a service that's normally really provided. Other than that, the tech was really nice and sweet. He cleaned up and the AC looks better. Depending on the age of your home, it matters to have AHS.

When everything is smooth, the website is good but when there is a problem, it doesn’t give you what is the problem. It gets stuck saying, “You can’t submit the claim,” kind of thing. I have to call the phone number and raise the ticket but calling is very different. You’re confined to particular hours of the day, which makes it more inconvenient to raise a ticket when the website has a problem.

When the air conditioner was not working during summer, the contractor was able to come the very next day and fixed it. It was done very promptly. They were great.

I submitted a service request for my washing machine, and it has leaked again since the service call, but it’s not leaking every time. I'm still happy.

Submitting the claim to American Home Shield went great and the techs who came were very professional and knowledgeable.

The service of AHS has been very mediocre. I wouldn't do it again. The vendors don't want to work for them. You get crappy service. I tried to get an electrician to come out. It took me a long time. The only thing that was good was I had a guy that came and changed my locks. He was great. The other claim I had was when I needed a refrigerator that was broken to be serviced. The house has a gazebo and it was in the gazebo. I told the person who was booking it that I had a gazebo. The guy came out and then he found the compressor was broken. It turned out that it didn't come under the warranty because it was not in the main house. So I never got it fixed. They refunded my 100 and whatever dollars that I paid for the guy to come out. I was grateful for that. But the woman I spoke to wasn't from this country. She didn't know what the word gazebo meant, apparently.

I've had a good experience. They fixed two bathrooms. They changed something upstairs. The second one downstairs had the toilet flushing automatically. They fixed that but sometimes, it's still flushing automatically.

I opened a service request on the American Home Shield website and the online process was very fast and efficient. Techs came in and fixed the unit. I was very pleased.

I got ahold of American Home Shield and told them what was going on with my washer. They had me do a face-to-face conference with them. They listened to the dryer and it was obvious that there were issues. They then had the contractor in touch with us. They let me know who was going to be contacted, which was Bay to Bay. That company also reached out. We got a phone call from the tech and a text when they were close. They stayed in contact very well. For one charge, my washer was fixed within five or six days. The great thing about having American Home Shield is getting someone to come out quickly for service.

I moved back to my house and I called American Home Shield a couple of times because I had some issues. Technicians came out and took care of things. They were good. All of them were very reasonable and gave me information as to what happened and what was wrong. I was satisfied. The only problem I have is that each year, American Home Shield raises the price. I started off paying 59 and now, I'm paying 79.

Our unit was leaking water. After making a claim to American Home Shield, I received the name and phone number of the contractor. I then received a text the next day from the contractor. A gentleman came and he was very nice. He fixed the unit. To prevent it from leaking water, he opened up the line. He also said the unit was low on Freon and he added a pound. He left and another problem arose. I turned on the unit and it wasn’t really blowing any cold air. I told the gentleman that but he said he will reset the unit and it should work, but it never did. I’m still waiting for him to get back to me. He says he needed a part. I just checked with him yesterday and he had no update for me. I’ve been a week already without an AC.

I would recommend American Home Shield. They are reliable. Any time I have a claim, it's taken care of. When there was a water heater issue, it messed up something in the bathtub area. A contractor came and fixed it. They were able to assist me.

My AC wasn't working and the guy came and looked at it. He said I'm supposed to clean the coil every year and that it's my responsibility. The tech called AHS back and AHS called me and told me they don't cover maintenance. I asked the technician how much it will cost to clean the coils and I ended up paying $400 to get that done. Then, I called to speak to AHS's rep to find out why my premium went from $59 to $75.99. I told them I find that was really excessive. I don't mind if they want to raise a $10 raise but about a $20 increase is a big swing. Also, every time I call, I have to pay a $100 deductible. But AHS dedicates a rep right away - somebody will give you a call and they will come and find out what the problem is and fix it. In the past, they fixed my washer and my fridge. Whatever the cause is, if it's fixable, they got it fixed.

My refrigerator wasn't making any ice. Repair people came out and they did a good job of assessing the situation and thought that the unit was repaired. It began making ice but what we failed to realize was that the refrigerator really wasn't cooling properly overall. We went on a vacation and came back. We noticed that while it was making ice, certain things weren't freezing properly. I called in to report that issue. American Home Shield set up a claim and it had to be a separate claim causing me to have to pay an additional fee. It then became problematic because they wanted me to get my smartphone and do a video, which I didn't want to do because it made no sense. The people have been out and they already knew. That was just pushing my buttons and I was having no part of that. That aside, I have no issue with the repair people. They've been nice and accommodating.

I had claims for my dryer and refrigerator. The timer knob on the dryer was replaced but the refrigerator is still not repaired. The first time the contractor came out, they didn't have the part so they ordered it. They came out a second time and put that part on but there's something else going on with the refrigerator now so they had to order another part. The part has been delayed. Other than that, the techs are nice, respectable, and professional.

I put in a service request online, and the tech who came was good.

When we had a plumbing issue, the tech that came out was wonderful and courteous. He was masked. He had the booties on. He found that there was an issue that he wasn't really sure about, so he called one of his partners out. Came to find out the partner didn't need to help, but he wanted to be sure. So, he went out and got the parts that we needed, came back, and fixed it. We haven't had any issues since.

When I called American Home Shield about my issue the first time, they said that they couldn't find a leak. It was with the dishwasher. The man who came said that it was not leaking and it was coming from the pipe. I called back again, and they sent this other guy out and he said he couldn't find a leak but when you put your hand under there, there is a leak. It's a very slow leak. I got a pan under there, and it's collecting the water. Now, they're saying there's nothing wrong with it. So, I'm not going to call about it anymore. I wasted $200, and it's still leaking. I have not discontinued American Home Shield, and I probably won't. I'm just not very happy right now.

American Home Shield is well worth the price. They've managed to come through finally. My experience has been that some of the technicians that are sent are less than perfectly experienced and don't make the best decisions. Every now and then they don't reach to a standard, but my standards are high. But the follow-up technicians usually are spot-on and correct the problem. The Lindsay Company did well. We've got a continuing plumbing problem. But it's gonna require reworking all of the sinks in the entire house.