American Home Shield Reviews

The induction surface plate on my induction cooktop had cracked. The repair guy thought it caught fire underneath because there was a short and more than likely it caused the glass to break, but we weren’t sure. The guy was good. Apparently, he said the wrong part had come in. He had to reorder it. He had it expedited. It took a little bit longer but we got everything in all at once, and then he came back out. Overall, it’s worth the investment for having a warranty. Having AHS paid for itself plus for that repair. We also had a refrigerator fixed at the same time with the icemaker.

The AC unit went down. The tech came out and drained the line. We thought that would be the end of it. But then he noticed that I would need a cleaning. He did a good job. Prior to this claim, American Home Shield put in a new water tank for me. They brought it up to code for me as well. The only reason why we don't have American Home Shield any further is because we sold the house. But American Home Shield is a lot better than Choice Warranty and some of these other fly-by-night guys.

I had a faucet in the bathroom that didn't work. So, I called American Home Shield and the service company called right away. It turned out, the faucet's 30 years old. So, they're having a hard time locating a new one that fits. But otherwise, I'm completely satisfied with it. I've only been with them since the 1st of October and their response was quick and acceptable. I'm happy with AHS. It’s just as good as having me call someone. It's what I expected.

My air conditioning gave up and American Home Shield responded within an hour. They had already assigned a repair company and that company called me the next morning. They came out with a technician who took one look at the system and said the whole system needed to be replaced. AHS replaced it. It took almost two months for all the parts to show up 'cause they're very difficult to get right now. But I now have a brand new furnace and air conditioner system.

The furnace is going out so the contractor has to keep coming to patch it up and I have to keep calling them. In the summertime, the air wouldn't work. Then, now that it’s cold, the heat wasn’t working. So, the tech came to fix it and it sounds okay so far. When I make a claim to American Home Shield, I call them and pay the deductible. Then, the techs come out and make the repair. They’re wonderful.

I like that I can just make one or two phone calls, then get it handled instead of having to hunt down people all over the map. The toilet claim finally got resolved. And the contractor came out yesterday to look at the garbage disposal, and that got resolved very nicely. I like that company.

We had a problem with the oven and Home Shield was able to get this oven replaced in two weeks, which is unheard of. The oven was delivered between 8:00 and noon on a Friday in South Carolina. No one works at noon in South Carolina on Friday. It's like a miracle if you can find anybody to do anything in that time period. I texted the contractor, ApplianceFixits.com, that the oven had been delivered and the tech called me a couple of hours later and said that he would be here between 5:00 and 6:00. Then he called back and said that he was way across the county. He could not make it at that time because it was late and he thought he’d needed two people to do this job because of the weight of the oven.

There was a leak under the crawlspace. I called American Home Shield and made an appointment, and someone just reached out to me the next couple days. The techs were great and came right on time. Everything's working so far. I will refer AHS.

Two burners on the stovetop would only turn on high and never go down. Also, the dishwasher wouldn't start. Kelly's Appliance Repair came out and the tech had to get the electronic part to replace the ones that weren't functioning properly. The contractor was great but I have since discontinued using American Home Shield because they're too expensive and they raised it without telling me.

I am quite unhappy at the moment. I had accidentally locked the top of my cooktop on my gas stove. I'd done it before and I couldn't remember how to unlock it so I called and put in a service call on October 4th. Of course, the $100 fee had already been processed. Then, I figured it out. I called to cancel and spoke to somebody about it. I asked how would I get my $100 back and the rep said that it will be automatically reimbursed to me. I called on the 17th and somebody in customer service said that it showed that the call was canceled and I wasn't charged. I told him that I was looking at my US bank statement and it showed the money was taken out, and then taken in. He said that it was just taking a little while to work through the system and not to worry about that.

The issue was a pipe leaking. There is a little hole on the pipe and the pipe was between the first floor and the basement. I called American Home Shield and they made an appointment. The contractor sent me an email from AHS. They told me that they would come, and they came to fix it. They cut the pipe and put another part of pipe. But they made a hole in the ceiling. I called to fix that hole. And they told me, after a week, to check if it was okay. They would send another contractor to fix the hole. But until now, it's not fixed because it's not after the week passes. I will check today if everything is okay. And I will call AHS to complete the hole.

I had a pressure relief valve leaking on my hot water tank. I placed the request on a Sunday and the technician contacted me on Monday, and he was there Tuesday. The actual repair took him about 45 minutes to an hour. He did a great job. He was in and out and everything was great. Everything with the claims process flowed very smoothly. But I've had issues in the past when I needed an appliance replaced. At different times of the year, there can be a bigger delay getting a technician or a company to respond. But the people that came out have been good.

I've called in a couple of problems. They usually would give me the name of the contractor, telling me the contractor will contact me. If he doesn't within a day, then they provide me his number to call. Recently, Wade’s Plumbing came out. He replaced the water heater for me. But the plumber tried to get me to haul off my old water heater. He wanted to leave it on my curb, which was just unacceptable. He wanted to put it in my truck so I could haul it off. When I told him that was not gonna happen, I helped him load it into his truck. But he spent quite a bit of energy trying to convince me to deal with the carcass of my water heater. But the bottom line, I got a new water heater installed. Everything's functioning now. Every interaction I've had with American Home Shield has been very good. So, when people badmouth American Home Shield, I take it with a grain of salt because that has not been my experience. I would recommend AHS.

I submitted a claim with AHS because the water heater was leaking. The techs got out here pretty quick. According to their schedule, they had appointments booked before they got to us, which was understandable. But, outside of that, they responded in a reasonable amount of time. They were very informative and surprisingly quiet while working. They were in and out and they did an excellent job. Quick action and good results are the benefits for having the home warranty. Also, it's a money saver as well.

The service has been frustrating at times because of the long wait times on the phone, but I'm pleased with AHS. It's well worth the investment. I have a heating issue and I contacted the vendor to try to get on the schedule because I haven't heard from them. They're scheduled to come out on Friday.

Submitting claims with AHS is simple. They put you on the schedule. I haven't had where a contractor takes so long. The contractor usually comes out as soon as they can set up the schedule. Especially with COVID going on, being careful. With the procedure that I have to have in place because I have my mother in here, they've been really considerate about that. The last person that came out was for our water heater and the young man was really nice. However, I've had the service of AHS for 30 years and when something breaks down, sometimes I get a surprise in the background. They're telling me it's covered but then they say, “But this part is not covered.” That needs to be more clear.

The motor on the AC unit outside was making a lot of noise and then, the fan wasn’t running. It was cool outside, so I didn't notice a whole lot of temperature change but whenever the AC was on, it was not dropping down to the temperatures that I was trying to get it to. It wasn’t cooling off inside so there was something going on with the system. We reached out to American Home Shield and they immediately told me that I will be contacted. I had a follow-up email directly after I got off and had set everything up.

I liked the tech that came out for our rekey. He made sure that what he was going to do was what I wanted, and walked me through the different options. He was good. It was also nice to have the rekey covered.

American Home Shield has been reliable for us. It's very easy to submit a claim. We just make a phone call and we usually get the contractor the next day. The service has been very good.

The water heater wasn't heating. It took the techs a couple of days to get out here. The timeframe was okay. They had to order the water heater. The techs did a great job. They were courteous and they cleaned up after themselves. AHS helps cover the cost of repairs and helps you find a provider, someone to do the work. It's easier to find someone to do the work.

I had an issue with the refrigerator and the repair technician got it fixed. There was something going on with the water and it wasn't coming out at the proper speed. Working with American Home Shield, you get your money’s worth. You're paying for the value of the service. People should take a good look at AHS. It has great reputation and service.

My dishwasher disposal was leaking. So I needed it replaced. The tech that came out was kind of on the quiet side. He was business-related and he was there to do a job. He was good. He replaced the dishwasher. Overall, I like American Home Shield's professionalism and the quality of the website and the ease of submitting a claim, as well as the friendliness of the people on the other side of the phone. I will be with American Home Shield for the foreseeable future.

My dishwasher wouldn't go. The power was on, but when I would hit the button to start it and close the door, it would just alarm. I got texts saying my claim was assigned to a company. And I got a text and a phone call when they were on their way. I recommend American Home Shield to every homeowner that I know.

The contractor came and did their work. It was what it was supposed to be and they were on time. I had other repairs done by American Home Shield when I lived in another area of Texas and when we moved here about 20 years ago, they didn’t have as many of their own contractors. I switched, which was a bad deal for me but I switched back sooner or later. AHS has been very good. They tell you what they’re gonna do and you don’t get any surprises that you don’t need.

This time around, American Home Shield did the visit through the contractor, via video stream, and that was much easier than what I thought it would be. The concern about the microwave was resolved in a sense, but not completely. I need to call AHS because the microwave that they sent was not comparable to what we had before. It is a very simple model and it's making a buzzing sound.

My recent claim with AHS was for my water heater. The water was always dirty. Even after getting it flushed, a couple of days after, it would do it all over again. The claim process was easy. I had a bad experience with the first people that came out though. Then they sent someone else and they took care of the problem. They made everything right. The people that they sent out did a good job.

The drawback with American Home Shield is their vendors. And the problem is they send somebody that is not competent, or is less than optimal competency, then it causes a major delay, which is a frustration for the home owner as well as the person that is actually living there. It could be the same, it could be different. I had Appliance First come out and the tech was fantastic. Other times, people come out and I have more knowledge than they do. And that's a shameful thing. I can look at YouTube, outside of my profession, and I can give them insight that they were not even aware of. But they have to go back and say, "Well, I need to get a higher level person to come out and take a look at it." That is more time off from work. So that aspect is very frustrating.

Everything was great when A L Affordable came out. He was professional, amazing, prompt and very thorough. He repaired the little switch where the fan wouldn't go on and off. The claim process of AHS was very thorough and good.

American Home Shield replaced my garbage disposal. It took about a week, but that was because I'm only available on the weekends. The technician they sent out was really cool. He was nice. AHS fixed other things in the past for me. They've come through every time I've needed them. I like that I don't have to pay for major repairs if they come. It's nice to have them for these smaller things.

The water in the toilet kept running. The knob that you push down to flush wasn't working right. The tech that came out was nice. He had to get a whole new one and it's working fine.

I got some issues with American Home Shield. I've told them I had some services done a while back on my water heater. They installed a water heater through the warranty because something happened to it and the company that did it, Prime Plumbing, did not put a gas shut-off valve on there. I called them and they never followed me up on that, the warranty company nor did this plumbing company. So, it's the safety shut-off valve on the water heaters, which is they're supposed to have one. That's a state regulation and they didn't put it on there.

The air conditioner was making a lot of noise. One of our neighbors told us that they could hear it outside. We called American Home Shield and they gave me the dispatch number, and then I called Air Design the next day. Their guy said it was a fan blade, and then they had to fix it. He was good and he told me what the problem was, and I cut it off because I didn't want to make it worse. They came back a couple of days later and fixed it. It was really pretty quick. It wasn't a big issue.

We had our AC unit for yearly service where the techs come and keep up with the warranty. When the tech came, he said that our bearings were loose and that the fan was very loud. He said that the unit is not gonna die tomorrow but it might potentially crap out very soon. because it shouldn't have been that loud. I filed the claim through AHS and the gentleman who came was like, "Oh, yeah, it shouldn't be that loud. You need a new motor." So, he replaced the motor and the fan now is quiet.

I started with American Home Shield in 2003 and their claim process is working fine. I used them for a dishwasher that was leaking and now, everything is working okay.

Our washer went out on us. American Home Shield was very proactive and they got a repairman out right away. He told us he couldn't fix it and we got the paperwork to get a new washer. We're really happy. This was the first time we used a service like this and it was like, “Oh, man. If I’d known it worked this way, I would have got it earlier.” I'm really satisfied with Home Shield.

The fan in the fridge had gone bad. The bearing was bad. It was making a loud, grinding noise. The website of AHS was good. I got an email saying who the techs were and then the techs contacted me. The tech himself was very helpful and he did a good job. He took the stuff out of the freezer. He took the back panel off, removed the motor, put the new motor in, and put it all back. It's perfectly silent now. Everything's working correctly. AHS has been doing a good job, too.

American Home Shield sent High Priority Plumbing & Services for a water leak. The plumbers were great. It was pretty easy to request the service online. I just went on there and indicated what the problem was and was contacted by the plumbing company, and then they came out and did their thing. As far as the overall service with AHS, I've tried to communicate with them and that has not been an easy process. They've got my name wrong in their system, which is not all that big a deal. It's just when you try to get somebody to talk to, it's not easy.

My my heater would come on, but it wouldn't blow heat. I went online on the app, got a bunch of selections, and I selected what I felt fit the issue. The process was very easy, then the contractor communicated with them through email and text messages. Before the techs came out, they were going to give me a call. It was first come, first serve with them. So, when they called me, they were going to put me in the cycle of when they were going to come out. Then, they let me know the technician, what time he was going to come, and what day.

I had a 20-year old water heater that leaked. I called American Home Shield and they gave me a plumber. AHS replaced the water heater and the plumber did it quickly. However, I was charged 100 bucks just to make the call. I don't like that. But AHS already took care of my problem with the water heater. I was satisfied.

The motor went out in the HVAC system and the heating people, Advanced Eco Air, were great. They came out in a matter of hours and the tech said it was gonna take anywhere between three and five weeks to get the part in but he was able to locate it in just four days.

I called American Home Shield to request for service. The rep wanted me to pay then, and I wanted to know why I should pay them before they even schedule someone. I just didn't understand that but she explained it to me, so it really wasn't an issue.

My stove was not firing up. Jim from Tompkins Appliance Service came and he knew exactly what the problem was. He took care of it very quickly and easily. Then a faucet in my bathroom went bad and I had that taken care of yesterday. I was expecting to have it covered, except for the price of the appointment, and it was not. I didn't expect that so I paid my $75. I didn't know that I had to replace the faucet myself. That part I learned. When the people came to do the work, I found out that AHS didn't cover it 100%. It's nice to know if something goes bad what you have to pay for.

Our issue was a couple of clogged sinks. They were having slow drains. Getting through and setting the claim up was quick. But getting a service technician out, it was another week before somebody was able to see us. Shortening those times would be very helpful, if possible. I understand that they probably have a lot of work, but that would be my only complaint. The contractor was able to get them sinks unclogged for us. Know what is covered and what isn't upfront. That's helpful so there are no surprises when the people come out. American Home Shield does a good job of that with the way they list it on the website, so we could go out there and see the coverage rate and call or not. But we love the service.

Buyer Beware! I was not aware of the cancellation rules on a property you sell. If you sell your property and cancel your agreement with American Home Shield before the term ends you will have to pay a cancellation fee! This is a ridiculous policy, why should you be charged a cancellation fee on a property you have sold!! My recommendation, whatever you are being charged for a home-warranty program, save that money to your own account and pull out for necessary repairs if you can.

American Home shield has very poor service. My A/C has broken down last September, still after a month it has not been fix and all those customer service from Asia has no idea when it is going to get fix. It takes forever AHS to confirm the repair. I wish AHS at least has provided me a loaner A/C or it would offer US to stay in hotel until it get repairs.

We had some flooding in our bathroom underneath our tile in a rental house that we own. The contractor came over when they said they would. The toilet was leaking, the tech was there for an hour and a half and he fixed it all up. I was very happy with the work. That was the first time I've had to use American Home Shield, so everything went great.

AHS was excellent on my home. I recommend them to all my clients and I've purchased the warranty for some of my clients. The two people that came out recently were both very good. The only downside is I had a water heater replaced and I was without hot water for 10 days before AHS got through the process of getting me the new hot water heater.

The heat wasn't working and the board went out. So, the board was replaced. The tech was good. He went right to work and got the job done. He was in and out. American Home Shield is extremely convenient because all I had to do was log on and submit a claim. Most of the time, the guys come out within the next day and fix the issue.

AHS was great. The techs needed to fix a pipe for the bathroom shower. The turnaround was about a week.

The AC fan wasn't working. I had to call AHS to schedule the service because nobody called me after I initially registered. The tech changed some part. AHS saves me a lot of money. It's a little expensive because the service fee is $75 but in the long run, it's worth the money.

I enjoy American Home Shield's service but I have an issue that I occasionally come in contact with people that can't understand me and that I don't understand. With the last service I had, there was a miscommunication on what was needed and what was done. It wasn't relayed to the tech properly. But the service and the provider were wonderful. My other suggestion for American Home Shield is that they should also bring on Handyman instead of Angie's List and all those other people. Other than those, I'm very grateful to have the service. We will continue to pay into it because we have had a couple of major issues which would have cost some big money out of pocket that were resolved.

The stove stopped working. I called American Home Shield and they were awesome. Somebody had made some transaction on my debit card and the bank had cut it off and they were in the process of sending me another one. AHS allowed me to wait until I got my new debit card to pay the fee. They sent Wake Appliance Repair for the stove, and they knew what they were doing. The tech said that he had to go somewhere to get what it was that he needed, and it didn't take very long. I would recommend AHS because not only did I have that repair, I had two different repairs, and both times it was an awesome experience. You need to call American Home Shield and get in with them because they send somebody out to fix it an issue quickly as possible.

I love their service. American Home Shield is a really good company. They do follow up with the vendors and they recommend good vendors. Sometimes, the vendors might take a little time but I respect that because it was a busy season. Right now, I did a claim for the heating system and I’m still waiting for the vendor's callback today. But I've had them twice before and they're very good. I had a claim for the well pump and the vendor that came out was very good and respectable.

The tech came out last Saturday. I got a text message saying that he was on his way to my house. So, I left work. He called and told me that he received another call in Fort Pierce. And he would go to that call first. I said, “Well, I just left work.” “Yeah, but your time was from between 3:30 and 6:30.” That was at 2:30. When he called me, I guess he was coming sooner. But I could have waited until he was on his way to my house before I left work. So when I said it to him, he got a bit annoyed. But I was, “Okay, whatever.” Right now, the AC is working fine. And some part that he showed me that was bad, he said he fixed it. That was 4 o'clock, and by 7 o'clock that night, it wasn't working again. So when he came back on Monday, he said it was a leak from outside that he fixed.

I had two leaks. It was just minor. The one was dripping and the other one was a teeny tiny little pinprick that was like a little geyser. The tech came and sealed both of those. The one, he replaced, and the other one, he patched. I liked the tech. He was super quick. After he finished repairing, he walked me through the repairs that he did. Then, he walked around and visually examined some other things. He wanted to know if I would like to know what else he had spotted, which I did. He was really informative.

American Home Shield seems to be able to take care of their end of the bargain and that's always a good thing. I've been with them with one property for about 10 years. When things break, they take care of the warranty paperwork and the repairs. Sometimes I don't have the time to be doing all of that stuff. It's clear that they outsource a lot of their customer service to the Philippines. They're great people but sometimes a lot gets lost in the translation and sometimes, it's at the most inopportune time. I had a few plumbing issues and technicians have been out here a couple of times. I had the same guy twice. They're always good. I've seen a couple of their reps and they're very personable, have very good customer service, and they seemed to know what they're doing.

We've had American Home Shield for several years now and we have been pleased with it. Recently the idler pulley failed. It was squealing whenever we turn the dryer on. My wife talked to a technician on the phone and he went ahead and ordered a part. because after she explained to him what it was doing, he knew what it was. He was able to order the parts and have them sent to our house. So, we're really pleased with the service we got. He did a good job. He was in and out of there in no time.

When I rented back in 2013, I took a plan from American Home Shield and I've been using them for almost eight years. Then, I have signed up for this house because I'm going to rent the house which I'm living in also soon. For my rental property, I never had any problem. Claims went very smoothly. I had a technician named John who came in and fixed my refrigerator. The water line was frozen. He fixed it in like a few minutes. The other one was the dryer and heater, and it needed some part. The blower and the wheel were bad. So, he replaced it. It went very smoothly. He was very good.

There was no hot water and the tech from JC Plumbing was great. He called ahead and we spoke about it. He came earlier, got it done and he left. It was exactly what we expected. Everything is still working. I’m a satisfied customer of American Home Shield.

The air went out in the house. AHS assigned me someone local in the area. The experience with the contractor was good. They were very thorough in explaining to me what happened and what they were going to do to fix it. They ordered out a part and they came back and fixed it in a timely manner and it's been working ever since.

The ice dispenser of my freezer would make ice but not dispense it. The tech had to order a motor. He came out five days later once the motor was delivered. The overall claim process with AHS was easy, although it's having some issues with my credit card. It's saying something went wrong. When I tried to put in a new credit card online, it still said something went wrong. There's a glitch in the system somewhere. I've contacted them to put the claim directly through them and they were able to do that. They tried to fix it on their end by changing what credit card was on file, but that still didn't work.

I have a plumbing issue the other day. The AHS rep gave me Budget Rooter and their reviews were really bad. I called back and I changed the plumbing company to come and service. It's also really hard to understand their reps. You have to explain what's going on to them two-three times. I was not only the one frustrated. The person who came to fix my stuff was getting frustrated, too. He was saying to me that, “You have to explain it to them two or three times before they get it.” We pay our premiums every month and this is what we get? It's been years since I haven't scheduled any appointments and we also never missed a payment. I don't like it.

Whenever I called Home Shield, I have always received excellent interaction with the people that I've spoken with. Recently, the ice maker wasn't producing any ice. The plumber came and checked our refrigerator. When he left, the water was coming out through it. He told me I needed to get a new filter because my filter was backed up and so I ordered that. Now, I got ice and water. I'm pleased with American Home Shield very much. They take my money, they assign me a company, the company calls me, and then the company sets up a date that they are going to come out. I have 30 days after that has happened, and thankfully, I've never had to call American Home Shield back to tell them the people didn't do right. They're prompt, efficient, and they take care of business. I recommend them.

I was having clogged drains on two bathrooms, and it was taken care of. The tech from Prime Plumbing Services came out and fixed them both. Submitting claims to American Home Shield is super simple. If you're not hitting a weekend, it usually takes 48 hours for someone to come out.

My garbage disposal wasn't working and I had just had it replaced earlier in the year. When they came in, the individual who was first looking at it was in training and he did an excellent job with getting it fixed along with the person who was supervising him. I've always had American Home Shield and they have always been great as far as stuff that I need to do claims with.

I usually have the thermostat set on 78, and then it was getting late at night, and then I feel hot. I went up there and it was on 82. So, I put it down again, but it never went down. It started going up. I said, "No, this is not working." I didn't do anything that night because it was already late. In the morning, I called American Home Shield and I did the thing and the contractor called me right away and they came the same day. The tech changed a part right away. It was like 15 minutes and he was done.

I had a stoppage in the sink. The guy came yesterday, and he took care of it right away. It was perfect. He came rather early in the morning, so that was great. The sink had stopped up before. Also, there was this little spigot underneath the sink and it should have been a recall, but what the contractor put down on the paper was a faucet issue. When Air Pro called and I said there was nothing wrong with the faucet but the sink was all stopped up. The girl that I talked to was so happy to help. She said there would be no additional charge. But it didn't work out. They were gonna send out for the faucet, but that wasn't the problem. I had to pay $150. I called Air Pro and asked them how much would they charge to come out? She said it'd be $65. She also told me that it'd be better if I just went with a new claim and paid 75. So, I did that.

My furnace was only blowing cool air and it appeared that there was no fire coming through the furnace. I went out online, logged in to my AHS policy, and put in a service request. It was very easy, but then I wound up calling because I had a question. They put in the request for me over the phone then, I got a email that said what the name of the place was going to be. I also got a text.

My microwave caught on fire and American Home Shield sent a technician out to check it. He called AHS back and told them that it was bloated up and unfixable. Right after he finished, I talked to the gentleman from AHS and he said that they would follow up with some microwaves that were essentially the same type of microwave I had, and that I could choose from one of those microwaves if I wanted one. Or if not, I had several other options, and when I had picked out one, they would set up somebody to install it. I chose the one I wanted and AHS ordered it. When it came in, the people brought it out and installed it. It’s very beneficial having AHS. It’s good to have it if you don’t need it but if you do need it, you got it.

We had our 20-year old furnace checked. Also, my air conditioner acted up over the summer, so we needed to be sure that it was going to function for the winter. The tech that came out was great. Everything went well.

My water heater is bad. I called American Home Shield because there was a leak on the ground. They sent out a plumber and he checked it out. He said it'd be $750 on his part to do it. He gave the bid to American Home Shield. I was like, "What?" I just want to get my water heater replaced. It's a cheap one. It's an electric. I'm thinking, "What's this guy trying to do?" I thought it was a rip off.

The contractor came for the microwave and the oven burner went out at the bottom. Also, the washing machine was shaking bad. They had to replace the parts that were broken and they had to wait a week or two to get the parts to come in. But they kept us updated the whole time. The guy was old school and you could tell he wasn't some one-month course handyman. He knew his stuff to where he was fast. He even explained to us that a lot of the older stuff are better than the brand new so he was good and efficient on time. He was fast with the three things he fixed. The microwave is working and the washing machine is not slamming so far. We got it done the day before so we’re just waiting to make sure.

I had claims with AHS for my stove and my refrigerator. But they had to order a part and they never came back out about my ice maker in my refrigerator. But they fixed the problem with the other claim. The techs were also very nice and professional.

The compressor motor and fan on the air conditioning unit went out and the techs did a fantastic job on that. They diagnosed the problem and fixed the air condition unit in a very short period of time. I'm happy with that but I'm not happy I paid $75 for the other guy to come out here to look at my heater and about the way he did that. He changed the filter, which was nice and I appreciated that but he didn’t do a good inspection at all for $75. I expected him to do a good job but he didn’t, and he left the heater on 75 degrees.

Last week, we woke up to banging sounds and my husband thought somebody was trying to break into our house. It turned out it was coming from our water heater. A PVC pipe coming out of it was banging against the floor and it was going up and down. I called American Home Shield at 5:45 in the morning so that I could get somebody here that day. My husband was able to turn the shower on to figure out that the noise stopped. But he had to figure out how to turn the water off and not have the noise go. He turned the nozzle off that runs water into the water heater and that stopped it.

I had a great experience with American Home Shield. They responded very quickly and I had a provider within a couple of hours. The contractor had to rekey the whole house and the job took one day.

I'm so disappointed with American Home Shield's service and I'm ready to just cancel it. It's like every time Grade A Plumbing comes out, the issue is something that's not covered. I'm always paying out of pocket. I only thought I was supposed to pay their $100 fee and they should fix it. Grade A Plumbing came out recently for the water heater. It broke. Grade A Plumbing said I needed a new one. American Home Shield took them 15 days to find me a water heater. I called them and said, “You can just completely go to Home Depot or Lowe's.” The rep told me they had to go through their suppliers. Meanwhile, me and my kids are running from house to house taking showers.

When I went out in my garage, there was a very strong odor of gas and as I was checking around, I could tell that it was coming from the water heater. So, I called American Home Shield, paid my $100 upfront, and they sent out this kid. Two days later, this kid came out late in the evening, and he claimed to be a master plumber.

I was selling my home and the contractor came out to complete some electrical repairs and make sure the air conditioner and heating unit were working properly. The claims process with AHS was pretty good. I have had an experience where the fee that we pay sometimes was paid, and I had not gotten the service. But it was corrected immediately. But if they have a contractor who is not responding to the customer and who states they've given service, they need to speak with the customer and not just take the word of the contractor that they came out and did the service. They need to speak to both parties and make sure the information is correct. Other than that, AHS is a great service provider and I recommend them to all my friends.

ARCO Lock & Security came out for a rekey and they did well. They were able to do all three doors on the same lock so we've got keys for that and that's good. American Home Shield have done some plumbing and electrical too. When doing a claim, it’s easier when you can talk to somebody. If it's something straightforward, that automated one will work. But when you have a question, it will take you a while to figure out how to get to an actual person. Still, a home warranty takes care of things very well and we appreciate it very much. So, it's worth it.

Everything fits my needs and I like the new program AHS has with Lowe's. I didn't have the card the last few times but this time, it made the process easy. But they might have to pick bigger companies they get to service. One time, I called at 8 o'clock in the morning and they didn't have an answering machine or the answering machine was all filled up. They called me the next day and I was really nervous because of the schedule. But the rep got to me within two days and it was fine.

Three Brothers A/C and Heating came out for the AC that was leaking and they did a great job. AHS is a great deal and they've always been good to me.

The heating turned on once, then it stopped working. We tuned the igniter ourselves and it worked again once, and continued to not work. I went through the American Home Shield website and selected that my heater wasn't working. I recognized the problem last Saturday and the contractor came out this Monday. So, it was a week and a quarter. It wasn't quick, but I knew that was likely. But they were very friendly, they answered my questions and talked through what they were doing. They did a good job and they're great. They replaced my circuit board and everything's perfect. AHS is convenient to have when you have issues. I like not having to worry about the cost of the repair, just the flat price, and they do whatever is needed.

The garbage disposal wasn't working. Nothing was going down the drain. I called American Home Shield and their claims process wasn't bad. The techs from Plumbing the Right Way came out. They were friendly. They cleaned up everything. They fixed the issue. Unlike the other people I had come out for the AC, I didn't have any problem.

My AC went out over the summer. My house was extremely hot. The tech said it would probably be a month before American Home Shield approves. I have a Trane. And they said, “They probably won't approve to fix it. They will probably wanna replace your whole system with a substandard system.” So, he said, “I'll talk to Trane and see what it costs. And we'll try to get it at that cost.” So, I paid him 1,000 or so dollars to fix my AC. But the contractor never submitted to American Home Shield so that I could get some money back. Because he said, “Oh, you'll probably not get very much. Only what it cost.” I kept contacting the contractor. And he said, “I'll just send you the check that American Home Shield sent me.” And I said, “No. I want you to submit the claim.” And he never did.

American Home Shield sent Strix Incorporated for the air conditioner. The claim went pretty smoothly. One of the guys that came out was newer and one of them was very well-experienced with what he was doing. He knew what he was doing. He was really good, and a young guy too. They did what they needed to do, and it was great.

Intertech Maintenance Group did fix my toilet, they changed a knob on the shower and then in my sink in the kitchen, they put a kitchen faucet. I submitted the claim to American Home Shield online. I did the order in July and they just came out and fixed it about two weeks ago. So, I was very pissed off about it because it took so long. I was very unhappy because this has never happened and I shouldn't have to wait three months to get something done. I kept calling American Home Shield. I kept calling Intertech. The first thing the rep told me is that they had new people in the office and they didn't know what they were doing. She said they had to be approved through American Home Shield and she said that was what they were waiting on. When I called American Home Shield, they were saying that it had been approved. So, I was getting the runaround.

The kitchen faucet was continually leaking. I put in a request with AHS on October 18th and the techs came out on November 2nd. The techs were professional. Everything's been fantastic since they came out.

I called American Home Shield three times and twice of that was for the same thing. I had a pressure tank that went bad and they wouldn't replace it, so I did that myself. My other claim was for the dryer and washer. A guy came and fixed it. It took two trips because he thought he had it done the first trip, but it turned out that a switch was bad so he had to come back and replace that. He had it on his truck so that was good. He was a really nice guy. I collected his card so I can refer him. So far, I'm happy with American Home Shield. The only thing is they are more expensive.

My heat wasn't working. I made a service request online. Instead of waiting until I heard from the contractor, I called and left them a message. The guy called me back right away and he came the next day and fixed it.

I got a vendor, and then he called American Home Shield to get the approval to change one breaker. He got the approval after 24 hours. Now, he ordered the breaker. But they haven't answered the phone calls since last Thursday. My tenant is 94 years old and she has no hot water. AHS said they will send a direct email. They left a voicemail but the vendor didn't answer.

In my recent claim, the rubber thing in my front loader washing machine was all tweaked, nasty, old, and hanging and so Jea’s Appliance was dispatched. The technician ordered the part and before he was leaving, he noticed that on the very top where the controls are, there was a crack all the way down. He asked if I've seen it before and I said no. He addressed that and he replaced the seal that goes around the front of the tub. There was another guy who brought the part and replaced it. Now, I won't use anybody but them.

Recently, our AC unit wouldn't come on. The tech went up and cleaned the jets and the line and then it came on. After he left, sometimes it takes 20 minutes for it to come on again. So, I don't think cleaning whatever he cleaned fixed the problem. Sometimes, it's hard to get a hold of somebody online. First, you have to go through that automatic thing, and sometimes the reps frustrate me because they can't understand what I'm saying and I can't understand what they're saying. So, I just press 0 to get to a technician.

I had AHS before in Maryland and I had stopped three years. They gave me a complete fit because it took forever for somebody to come out. But with this recent one, it didn't take too long. I would recommend AHS as of right now because it seems different than what it was before. Delta got with me. I texted them back. They said, "We won't be able to get out." American Home Shield said, "We'll be able to get out the 8th of next week, this month.” I said, “That won't do. Because I have a refrigerator where I started throwing food away.” After that, I put down, "I need someone to try to get out of here as soon as possible." Two days later, Delta texted me. They said, "Monday or Tuesday of this week." I said, “It'd be nice if I can get somebody out here before Monday and Tuesday so they can at least start the process.”

I called American Home Shield, they had the guy call me back and the guy came out. He was very good. He was very honest about it because I had somebody else to come out and check it out for a second opinion, and that guy was the one who told me the truth. I like it. I tell people where I work they got to have AHS.

The tech arrived on time. He did the work he was supposed to do and gave suggestions. He did a good job.

I opened a ticket online when the microwave was not working. The service was scheduled a week after I raised a ticket. The contractor kept on messaging me when they were coming, who was coming, and what time they were coming. Those were what I like about the contractors. They were also meticulously planning and attending the work orders. The technician that came out told me that the microwave had to be replaced. Then I got an email from American Home Shield to order a new one. So I followed that mail and links and I ordered it. It's been more than a month now but there is no progress on it.

My hot water heater stopped working. We had no hot water for 72 hours. American Home Shield sent somebody out. It was a quick fix, which was nice. The claims process was fine. I just wish that I could get a plumber sooner. But it's not the end of the world and at least we still had water. I've done other things with them and I'm pretty happy with them. They were really easy to reach. Once I talked to somebody, it's simple to process.

We first called on the 20th of August and Air Boss Mechanical came out right away for the AC. They diagnosed the problem and said that they could do it within 24 to 48 hours if American Home Shield would be able to provide the part. Air Boss put in the request and I checked with AHS because nothing had happened. They told me and even sent me paperwork saying that the part had been ordered. That was one week and then, I called them a few times again because it was very hot. It was over 100 degrees and they left me with nothing in the house. So, I informed AHS that there was a 75-year-old woman living here and that person wouldn’t be able to survive the heat. Air Boss said they couldn’t do anything. They could possibly get the part but AHS has its policy and they like to buy their own parts because they have them stored somewhere and they can get the best price.

We opened a ticket to repair a washer on 29 July 2021. It's now 23 Oct 2021 and we are still without successful repair. I have phoned over a dozen times over the last few weeks and there is still no definitive action to get this issue finished. We get the usual deflection 'a supervisor will call you', which takes around 10 days. They won't replace the machine and their policy is to do so after 21 days. I think they are simply too big a company now to attend to their customers like people not numbers. I enjoy and appreciate talking to the off-shore customer services team in the Philippines too, but it seems that are not empowered to get anything done, so are simply there to nod, 'understand' and kick the can down the road. No one there has the authority to make a decision.

There was some rattling in my dryer. The person was here for two minutes and he just told me that I needed to call somebody to clean my air duct so I did that but the insurance didn’t cover it. Overall, I love American Home Shield. They take care of everything that I need to call them about. It’s worth it. I always tell people, my friends, and my family that are in Vegas about American Home Shield.

My claim for the garage door opener went great. The contractor was very professional and on time. It was a good deal.

We were having an issue with the booster pump recently. It was easy to file a claim with AHS. The techs that came out did a great job. They've come out before on other issues and they did exactly what needed to be done. We've had several claims with AHS. One of my claims with AHS was good. One of them has been very slow. We've had a water heater that needed to be replaced. The communication between American Home Shield and the contractor was a little slow. It’s being fixed. It’s just wasn't as quick as we had thought it would be. We haven't had any issues as far as filing claims. There's been some coverage denied for different problems. But that's to be expected. Other than that, it’s been okay.

My issue with American Home Shield was when the hot water heater went out. I contacted them and they gave me someone in another city who was not very cooperative. That gentleman was in here for less than five minutes. By the time I got up from the basement steps, he was up from the basement steps. And he said, “You need a new hot water heater.” I said, “Really?” So I didn't feel comfortable. And he kept going. I said, “Well, I don't believe that, because I never had any issues.” I found out that he lived where I do, but the company that AHS gave me was in West Virginia. I said, “I'm in Virginia. Why would you give me somebody in another?” “Well, we have representatives there.” I said, “Who wasn't really a good technician.” And she said, “Well, that's all I can do.” “You're absolutely right. That's all you're going to do.”

The washing machine was not wringing the water out properly. The clothes were soaking wet. We had to repeatedly take the clothes out and wring them personally over the sink to get all the water off before we could put them in the dryer. The tub was leaning side to side, making loud noises. The washing machine is over 20 years old and we’ve had problems with it in the past. We had service back in March for the same issue. It seems like American Home Shield put patches on it, and it kept going, and then it starts again.

There was a leak around the base of the toilet and the gentleman from Hers and His Plumbing that came out was very nice. We noticed a few days later it was still leaking so we called AHS back and the plumber did a redo. Apparently, when he moved the whole toilet, something got loosened and it started leaking from that. But that was resolved in a couple of minutes when he came out the second time. The toilet is fixed now so we're happy.

Water was leaking from our refrigerator and there was flooding on the floor. I called American Home Shield's number and I got the contractor's name and number. The tech who came was very good. I had to empty the refrigerator and he had to pull the refrigerator out from the wall. That wasn't that easy. He also had to do a lot of cleaning. He said that there was a part he couldn't really get to and he worked on that very hard. He was here a long time.

The ice maker in my refrigerator stopped working. When the tech came out, he looked at the problem and he had to order the part. It took a couple of weeks and the part to came in. Then it took about another week, and they came out and repaired the problem. It's been working excellent ever since.

My garbage disposal quit working and the contractor took care of the problem right away. AHS is a very professional company.

My fridge was leaking and there were puddles on the ground for several weeks. I called AHS and they dispatched someone other than their contractor TekSquad. They found that the problem was the heat shield wasn't working properly. They replaced it and within a week, my fridge started leaking again in exactly the same place. That first tech, my girlfriend didn't like. She said he was sloppy, had a bad attitude and he dropped stuff.

We had a blocked drain on one side. We called AHS and we had dealt with the contractor that they sent out in the past, so everything was okay. The service was great. Overall, AHS is a great company to deal with.

We had to call a second plumber because the first one that got assigned to us when we made our request was wrong and didn't even look and missed a problem. Then, we had a little water damage happen and I didn't love that. But I found a receipt where the old homeowners had used a different plumber and they were also on American Home Shield’s list of people who could be called. So, we called them and they came out and did a great job. I had to pay another service fee through AHS’ systems but that was fine because I wanted it fixed. The online part of the claims process was very easy but when it came down to having to talk to somebody, that got a little tougher. I had to sit through the list of reasons for calling a few times. But it was not worth complaining about. So, it wasn't that bad. Apart from that, once we got the right plumber in here, it was great.

The transmission in the washing machine went out. The contractor had to order a part and then they came back and put it in. They were excellent. I didn't have a problem with American Home Shield for this event. But for a prior event, I had a problem with American Home Shield. They need to have a better process for consumer resolution. My hot water heater went out. The person came out and told me that I would have to pay $1,000 out of my pocket to them and that my water heater was going to have to be totally replaced by American Home Shield. So, that didn't sit well with me. I didn't believe them.

American Home Shield sent United Air Temp for a plumbing job. We had the shower issue and we had some leak close to the water heater. There was another toilet which feels like it was leaking around it. I did call the AHS customer service and scheduled the visit. The process was easy and very straightforward. They sent the complete name of the company and the technician's name and picture. It was very good service. The person that did the job was very upfront. He clearly described what he was going to do. So, he was very informative. He did a good job and everything’s working well. As far as AHS, I had a poor experience from previous visits earlier, but this time, they did a good job and they addressed the issues.

We had a claim for the HVAC tune-up. I called Dave's and set up an appointment. Then three to four days from when I called, they came over and fixed the issue.

The dishwasher wasn’t working and it was leaking. The repairman was a nice guy. He had to order a piece. He disconnected it, got the piece in, and then fixed it. Our dishwasher works now. I generally refer American Home Shield. My experience has been pleasant.

I used American Home Shield for the water heater and the claims process was straightforward and simple. They stayed in touch with me mainly by email and then gave me the option to call. So, that was nice. Everything was handled in a fairly timely manner. The tech was good and very informative. He had to come back because the water heater went out completely. So, it ended up needing to be replaced and I had to pay out of pocket another $600. I wasn’t expecting to come out of pocket that much but for smaller repairs, AHS will help with that.

Recently, the panel of the dishwasher was not coming on. EJ's appliance came but the techs had to come back to do follow-up repair. EJ's is the most professional out of all the companies AHS has sent out. On September 21, I made a call for a refrigerator that was not working. AHS assigned a company called My Appliance Repair and they could not do the work. AHS reassigned my claim to 1st Choice Appliance Repair. They came out on October the 4th and they said they’ll need to order the parts. They set up the appointments after the part came. They said they were coming in on the 19th of October but nobody showed up. I was waiting the whole day.

We bought this house last September and we've had American Home Shield since then. It expired again in September and we decided to go ahead and re-up, because we had ongoing air conditioning claims. One, the air conditioning in my husband's office building on the property went out. American Home Shield claimed they didn't have anybody that could do it so they approved for my personal air conditioning company to fix it. Then lo and behold, another air conditioning flooded, and I'm subsequently not going to use my AC company anymore because AHS kept telling me the water was nothing, it was a plumbing problem. It wasn't a plumbing problem, it was their problem.

Requesting service from AHS is pretty easy. I just did it online and then I got the information for Mister Freeze right away. The technician was very professional. He told me that they couldn't work on the AC unit because it's a very specific unit that requires a certified technician from the company. But he diagnosed the AC unit, saying that there was no Freon left. He helped me disconnect the power so that we don't burn the motor. But all in all, I was pretty satisfied with the situation. He also updated me with some information about what's going to happen next.

I love AHS. I'm so pleased with this coverage. I like not having any concerns about, “What if this breaks?” Because if this breaks, I have the coverage and they're supplying that coverage. It gives me the comfort to know I can call. The process was also simple. I called, picked from the list of whatever it needed to get done. I paid my payment right there, all in one phone call. My recent experience with A Johnson was good. I could tell he's a heater guy and he knew exactly what he was doing. The original complaint was the heater wouldn't come on. He fixed it, but then it wouldn't turn off. He came back out and it's all fixed. We have heat. We're happy.

I had a clogged drain and the contractor took a couple of weeks to get to me. They called me and let me know that they were backed up. When the techs came, they did an outstanding job. Everything is perfect now. Having a home warranty saves money.

My husband stripped the showerhead attachment and we couldn't get it off or stop it from spraying water everywhere. So CNJ came out, and within 10 minutes, it was fixed. We've had American Home Shield for four years and they've been fantastic. It's very easy to request service online.

The AC was leaking on my ceiling. I’ve always had to do repairs on the AC because it needs coolant all the time and it always leaked coolant. For years, the contractors could never find where the leak was coming from. But the guy from Total Air Care found the leak in the coil and he said it needs a new coil. We debated about whether to replace the coil or replace the AC, and it needs to be replaced because it's over 20 years old. My husband just took it upon himself to pay the difference. I'm just disappointed that Home Shield didn't replace the AC like it should have been.

AHS is okay. I had a leaky faucet and American Home Shield responded quickly. Once the tech came, he had the part in his truck. He looked at what we needed and installed a new faucet. It was done in a short amount of time.

I had some aluminum wiring that needed replaced. American Home Shield sent Omega Electric out. They had to come back, but they did repair it the next time they came. They just left kind of a mess, but everything was fine.

AHS's service was good. However, I had to call them back four times. The first company that they sent out couldn't fix the problem. They were just changing parts on it and it still wasn't working. They finally sent another company out. The tech found out what the actual problem was and was able to finally fix it. So far, it's been great. I hope we don't have to call them back again for any AC issues.

I'm very pleased with the service I have received when I called. I've had two cases that I needed Home Shield's services and they were excellent. One was when the dryer stopped working and another time was a plumbing issue. Everything was handled very smoothly. I highly recommend Home Shield because they live up to the expectations that I've had.

My air condition and heater system started leaking. It's been several times that I called and from what I understand, we are eligible for the upgrade system. So we're just waiting for the install. It's been about two and a half weeks now. But they called today to schedule for install. I'm glad I purchased American Home Shield years ago. I also have them for another place in North. I am truly happy with American Home Shield.

The electronics in my washer went out. The techs came out within two weeks. They texted me and told me they ordered the part. They called me and said they were coming out Monday morning between 10:00 and 12:00. The techs that came out were excellent. Even though I pay almost 50 bucks a month to AHS, if they can't fix it, they'll get me a new one. That's the best part of having AHS.

I submitted a service request to American Home Shield because the plug wasn't working. The first time I submitted it, the guy needed extra time. Then, the second time, they estimated 400 and some dollars for something that wasn't the case because he said the diagnosis the first time he was here. I liked Whitney T Holdings. They were good. As far as AHS, I'm satisfied and I would probably recommend them.

The guy from T Mayes Plumbing came out to repair on the garbage disposal. He was very knowledgeable. He was prompt. He was excellent and he took care of the problem. It's easy to submit a claim for service to American Home Shield. We haven't had many problems. Over the course of the time, once or twice, we've had problem with a particular company but Home Shield was very quick to rectify the issue. They were very good.

The AC was not cooling. I went through American Home Shield's website to file my claim, and they sent Piedmont out. They were all right. I was a little pissed off about one thing. I paid 75 bucks. The techs diagnosed the problem as a compressor that needed to be replaced. They told me that the compressor was covered under Home Shield and that they would replace that for me but that I would need 11 pounds of Freon put into this, and AHS only covers $10 a pound, so I have to put 100 a pound, which was $1,100.

I called American Home Shield and told them what the problem was with my ice maker. They called Express and then I called Express to find out when they were coming out. My experience has been good with Express. The ice maker was a dud so they had to come back on the 12th and replace it with a new one. This was the second claim that I've had of the ice maker. It was the same issue that I've had with it since when I first called in. So I was battling with American Home Shield because no one was coming out and taking care of it. These claims were within this same year. All that time I was going through with not having an ice maker on my refrigerator, and having to go out and buy ice, which I'm doing now. They should have replaced my refrigerator but they didn't do it. Now, I'm back with the same issue with the ice maker in my refrigerator again. I got a really bad taste in my mouth with this situation.

The air conditioner stopped working. United Air Temp came and repaired the part on the outside unit and they had the part with them. Overall, we're happy with American Home Shield because they respond right away, especially that last vendor, which came the next day.

The contractor communicated well, got to me quickly, and was there on time. They put on the proper protective equipment, dress, and shoes. It was a bad circuit board. It was an efficient visit and I was pleased with the service.

The water was not coming out of the washing machine. I sent in a claim online and then the tech called me and asked me what the issue was. I told him that the machine was not pumping water out and then he said he knew what the issue was. He came out with the part and changed it. So it was a very good, and quick service. I was very happy. My machine is working fine now.

I filed a claim for my furnace in the attic online at 11:00 p.m and AHS contacted me at around 8:30 a.m. the next day. Then, Atlanta Air came out and diagnosed the problem but they didn't have the part and had to come back the next day. They were intelligent and helpful. I couldn't have asked for better service.

The switch that turns the AC on and off went off, and the tech repaired that in one day. Things have gotten better with American Home Shield because when we first moved in, we had a few things to do and it took a long time for people to make appointments and come as well as ordering parts. Also, it sometimes took multiple trips. In February, it was chaotic. They said they had a hard time finding people to do the work and ordering parts.

I wanted to see if the heater was working fine because of the winter season. The man inspected my heater and he did that very well. He did his job and it was a very nice experience.

We really liked the people that came out for the dryer. They did a fine dandy job. The heater element had gone out and they had to replace some kind of computer stuff. They had to order it and as soon as it came in, they fixed it.

Everything's good with my experience with AHS. My first claim was the fridge. The second was the spring in the garage. The spring broke, so it got replaced. Their service is A-plus. I find it a little pricey, though. We pay monthly and then on top of that, every time a tech needs to come, we have to pay 100 bucks. I highly recommend AHS to anybody. But when you call a tech and they don’t know how to fix it, they charge you for coming to take a look at it. Some items, like the garage spring, I have no clue how much I would have to pay if I didn’t have AHS. They could fix it with no problem at all, the same thing with the fridge. They're not messing around.

I sent in a claim for a furnace issue. The claims process went well, other than the time frame of someone coming out. But the vendor who ended up coming out was good.

The sump pump was off and needed to be replaced. It was a pressure trigger and it was stuck. Since it's all enclosed in one unit, it can't just be fixed so it had to be replaced. The contractor we had was a professional business and they did the work. Their tech had a floater and did a replacement immediately. Everything has been smooth and I would suggest American Home Shield. When I needed something and did a service call, it was fixed within a day or two.

I enjoy American Home Shield's service very much. They do what they say they’re gonna do, and doesn’t try to get out of it. They take care of the problem and provide quality service. The contractor who came for the furnace was very good. They fixed the problem.

I've cancelled American Home Shield. I never got to talk to anybody about the cancellation. They kept switching me to other people. I'm not a happy camper. I've had them for over 20 years in two houses, and an estimate of what I've paid them is probably close to $12,000. When I called them a few days ago, my toilet had stopped up. I tried fixing it. I went and got an auger and I couldn't reach wherever the block was. I plunged and ended up having sewage coming to my bathtub. So, I called AHS. I got an appointment the next day. The guys came. They went outside to the clean-out, and they ran their auger through it 100 feet. They didn't find a block. So, the tech took it out, and he went in with the camera. The camera told him that that clean-out went to the upstairs because it’s two-story, and the upstairs was clear. He said, “There's no blockage there. The blockage is in the downstairs. And you don't have a clean-out spout for that.”

I had an issue with my AC during the summer. The guy said my AC was broken and I had to pay the Freon and then I had to pay for some parts. It was quite a bit of money. It was so much for the Freon. When I signed on with American Home Shield, the lady told me that, "Well, if we can't fix it, we'll replace it." I went back and forth with that. I also asked her, "Does it matter how many pieces of equipment I have?" She said, "No. That don't matter." But I pretty much ended up buying a new AC. I'd like for American Home Shield to back their word.

American Home Shield is very pleasant, simple, and efficient. We had an incident with our air conditioner before and we had to go through a couple of people before they finally figured out what was wrong with it. But the last two times were perfect. The way they have it all set up now works really well. Submitting a claim is very easy once you do it once. It's streaming and the people whom I've talked to for the last two things with my washer and dryer asked the right questions. The streaming and taking a photo of the appliance helps identify the problem very quickly. The people they sent out did the job.

The men that American Home Shield sent out for the garage door opener were very knowledgeable. They fixed it and it's working. I was satisfied. Prior to this, a guy came out to fix the refrigerator and he was very knowledgeable and nice. So my experience with American Home Shield has been good so far.

American Home Shield doesn't always cover everything that we need, but there are times that it has. it just depends whether it breaks down if it ends up being cost-effective to have it for the year. We have an older home and we have it in case we needed it. Sometimes, when I've called, I've been on hold for a long time. There are times that I have to wait another day for the person that is assigned then I have to wait for them to call back. Sometimes, when it's something more urgent like a plumbing issue, it's getting a hold of them, and then waiting for the company that will be assigned to us to get back and then get on their schedule. Sometimes it turns into two or three days before somebody is able to come out. I wish they have an emergency hotline whenever there's urgent claims.

My garbage disposal was leaking. The tech came in and knew what he had to do. He did it, did it in a very quick manner and finished the job. I pay X amount of money every month and it's nice to know that if I have an issue going on, I can call somebody to come fix it in a timely manner.

I called American Home Shield Wednesday last week for my water heater. They sent a guy out on Saturday and he took it apart. Before he came, the water heater was blinking five times, which means the sensor was out. So once he took it apart and put it back together, it blinked normally. So it appeared to be fixed. But shortly after he left, I turned the water on and it was still getting warm, not hot like it should be. So I went out there and checked the water heater and it was back to blinking five times again. So it was only fixed for just a few minutes. I contacted American Home Shield again and a different guy came out on Tuesday. He said the sensor has to be ordered. So he ordered it and hopefully, within the next day or so, the part will be in. This is my first claim with American Home Shield and they seem to be on top of it.

American Home Shield sent Nate's Appliance Repair to fix the dishwasher. The top rack would not come out. It was stuck inside the dishwasher, so it was unusable. I called AHS to file the claim and getting through to them was not easy. There are pretty long hold times, and then they outsource their call center. So, sometimes, you get a representative who speaks English very clearly and articulately. Sometimes, you get someone who, either from a poor phone connection on their end or isn't as easy to understand and communicate with.

The heater wasn't working. I put in an electronic request on Saturday and the contractor was out Monday. They showed up promptly. They were friendly and clean. They went in and were out. Their communication was great. The issue was just a connection problem on the board. The fix took a few minutes.

American Home Shield sent GE Tech for the air conditioner. AHS asked for details, I gave them the details and they said they would let me know who the subcontractor would be and they would be in touch shortly. Sure enough, I got the text knowing who to expect. I was very pleased that the technician. He was in the neighborhood ending another job and came over when he was done with it to see what the problem was. So, that was great that he was in the area and I didn't have to wait. He diagnosed it right away and ordered the part right away and the part came fairly quickly.

My fridge ice maker wasn't working and the dishwasher wasn't draining. The tech took two weeks to come and he assessed the problem. He needed to order a part and he came back four weeks later. The total time was over a month whereas if it was a handyman, it would have just been within a couple of days. But it's fine as it wasn't an emergency type situation. Also, the call-out fee, if that was a little lower, that would make it better. So far, AHS has been good.

We have owned some other apartments and we have our own list of contractors that we have discovered over many years of maintenance, and Home Shield is the only warranty company we've ever dealt with. Sometimes, the English takes a little patience, and it's been difficult because a lot of the telephone people are in the Philippines, and we certainly respect that. We love it that they can work from home, we can hear the chickens in the backyard, and they’ve been embarrassed when we ask them that. We appreciate the fact that they have a job.

The money savings with American Home Shield has been beneficial. If you're not buying a brand-new house, you don't have the warranties on everything. We used it the first time within our first month in the house. So far, so good. Our second time using it was for our AC. A chip in there fried, and they were helpful. I wish we could have gotten them in there sooner because it was really a rough time but the guy came over when he had a moment instead of waiting for the appointment, checked it out, let us know what was wrong and went to go give us a quote. He had told us what the part was. So, my husband found it faster. We contacted him when we got it and he came right over. So, it worked really well.

The service of AHS was satisfactory. I had a dishwasher repair. It wasn't too long a wait for the schedule for the initial repair. They had to put in for a part and that came in sooner than expected. But the tech came back out, found out that it wasn't that part. It was the board and the whole thing was unrepairable. They gave me a choice of dishwashers and I picked which one. It was delivered here to the house. But it was a month before anybody could come and put it in. They came and installed it and it's working. So I'm good. It was just a long, drawn-out process.

I've had American Home Shield for three months this time but I've also had them prior to this and they were good then too. When I had a claim for the oven, the tech that came out did a good job. He was very professional and he got the problem fixed. It was all good.

The contractor solved the issue when they came out and the coverage with American Home Shield was good. I’ll recommend them. Sometimes though, the price increase is dramatic. Annually, it was 5%, which was reasonable. But all of sudden, it was a 30% increase for one year. If AHS can maintain the price, that'll be good.

I'm kind of dissatisfied with American Home Shield with the things that aren't covered and some of the rules. I would place an order to go look at the kitchen sink and then, while the person's here, they may notice that some other related plumbing issue was going on and AHS won't allow the vendor to take a look at that while they're here. They say, "Oh, you have to make another ticket for that and it will charge you another service fee." As far as the vendors, some of them are great, professional, efficient and get the job done. Some of them have left me worse off than when they came.

We had a leaking problem and the flush continued. The technician changed some parts and stopped the leaking.

American Home Shield gives excellent service and their contractors are always top-notch. They've always been very good, on time, and courteous.

My last claim was for my washer and the contractor that AHS assigned said they couldn't get out for almost a week and a half. So I called on a Sunday and said, “You need to reassign it to somebody else and get somebody out here.” AHS was able to get somebody out the following Wednesday. I've also had problems with my sink and every time they send someone, they replace things with inadequate parts. I've called them five times the last couple of years and they put piece of crap parts in. The last contractor who came said, “Just go out and buy one and we'll put it in. Because they put in subpar parts.”

The unit needed Freon. But the guy who come out the first time didn't have any Freon in his truck. So the contractor had to make about three visits before we got it resolved. My biggest issue with that is having Home Shield and I still had to pay them for the Freon. I ended up spending $100 to have Home Shield dispatch someone, and then when they came, I ended up spending another $230 for the Freon. So I wasn't happy about that.

Every time there's something that happens at my home, a vendor comes out and there's $1,000 worth of changes that they need to make to do the job. When I contact another plumber and they come in, they say, "No. They don't have to do all that. They're just trying to make extra money because they're doing a warranty job." I've had that happen a number of times. I recently had it happen with the air conditioner. The guy went outside, came back in, and said that my outside compressor wasn't working. It was going to be $900 to fix that. But it was working before he got there. After he left, I went to the capacitor area. The capacitor had been tripped. I pressed the button back in and everything started up and ran just fine.

My air was out and I had my grandkids so I called American Shield. A technician texted me and let me know they will be out to check the problem because they understand the problem was no air. When they came out, they checked out the unit and let American Shield know what the diagnosis was. They wanted to send someone back and make another diagnosis on something else. This was Baker's. When they texted me who was coming to fix the unit, the guy in the backyard had taken the part loose and put it on there. But he couldn't do it because American Shield put a hold on their approval. Even if they sent him how much the bill was gonna be and they still wouldn't give approval for it.

We had a plumbing issue and American Home Shield sent Nussbaumer Plumbing which took care of everything. The gasket for my toilet was weeping water when flush out into the flooring. They lift it up, threw a new gasket down, put the toilet and all that back together, and we're back in business.

We had a pipe bursting. A technician came out and he was good. He started it right up. I like keeping American Home Shield because we spend less on repair.

I had an electrician come out to fix an electric issue. He told me it was a loose wire. But 30 days later, it started doing the same exact thing. They need a new switch, but I have to pay another $75 to do it. So I haven't done it yet. But when the microwave handle broke off, it was good. The techs fixed it.

I had three issues. There was an issue with my washer that had an odd smell and then my dishwasher as well had an odd smell. The biggest issue was the fridge not dispensing water and ice. The guy replaced the little clicker thing. It worked for a little bit. A few days after he came out, it stopped dispensing water and ice again. He came back out the second time to look at it again. He said it needed a new part, and that he was gonna order the part from American Home Shield. But I have not had a call from either American Home Shield or the company, Exclusive Appliance Repair. I've not had any response on when I'm going to have water or ice in my fridge, which has been very frustrating. When I submit my claims with AHS, I do them online. It’s the only semi-efficient way. If I do them on the phone, it's terrible. The contractors that AHS has sent were all crap, too.

The garbage disposal was leaking. Somebody came and they got the garbage disposal changed. The claims process with AHS is simple and pretty cool. I pay whatever the minimum I need to and that's about it. The contractors they have are pretty reliable. They come in and I never had an issue. The customer service is also good.

The hot water on my kitchen sink was constantly running and it would saturate the whole top of my sink. I called the home warranty company and told them I needed a plumber. I always take American Home Shield at who they offer. If it doesn't work after I'm done and if they're not nice, I make a call back to American Home Shield and tell them not to ever send to me again whoever they sent out, whether it be a plumber or an air condition or appliance person. I've had that happen and they've never sent the same one back out that wasn't good. On the other hand, the guys who came to do my sink could always come to my house. All in all, I love American Home Shield and I would recommend them. Every time I've called them, they've done nothing but stand by me, take care of me, and I've never been disappointed.

Three power outlets were out of order. I called American Home Shield and they sent Budget Electric out. The guy who came out did a great job. AHS has been pretty good. I would recommend them. They get the job done.

About 2 month ago I filed a claim with AHS for my tankless hot water heater. A plumber contacted me in a couple of days a scheduled an appointment. It was determined that the water heater was leaking and needed replacing. AHS concurred with the replacement of the water heater. The plumber failed to turnoff the water heater power and to turnoff the water so it would not leak. I was told that I needed to pay $1250 to the vendor before they would order the part which I did. I contacted both AHS and the plumber to inform them of water damage occurring to the interior of my home neither would accept any responsibility. The water damage drywall causing mold to appear on the wall and baseboard.

The contractor couldn't get the part for the washing machine and they couldn't repair it. So we took the cash out and we bought a new one. It was very good service. The claims process went very smooth. Overall, American Home Shield is prompt and they send out good people to repair. We're really happy with them. I wouldn't have any other home warranty.

In the past, I have done a claim over the internet, but this particular time, I did it by phone and it ran smoothly. When the American Home Shield rep took my call, she asked me what was going on and then explained to me, “Sorry to do this to you, but that's actually two different claims. The HVAC and the refrigerator.” I said, “Okay. I can understand that.” She said, “So short of you paying the deductible on each one, we’ll take care of you.” I didn't mind it.

We had a claim for the old house and the guy came out and fixed the problem. It was a pleasant experience. We also got American Home Shield on our new house and I'm really not happy about them. We had a problem with the dishwasher, and they said that our account is not active until November 3rd. But I was told by the agent when I originally re-upped, switching from one house to the other, that my account would be active and that I can make a claim if I needed to.

My pool heater wasn't functioning and I'm not technical, so I put a claim in. I got the information on the repair company and their phone number, and the repair guy who came was very professional and timely. Overall, I would recommend people to get American Home Shield.