American Home Shield Reviews

We were having a cooling issue. The techs who came out were perfectly professional, very well versed, and very efficient.

The AC wasn't cooling and Myers Comfort Specialist of Montgomery came in. The tech was awesome and he explained everything. But the AC still isn't fixed it. It's going to be $1,400 on my part to repair the coil and I'm upset with that. The plan I have doesn't include all of the costs to repair the system. But I’ve referred a couple of people to Home Shield. I tell them it can't be beat. For $150 a month, you know you're protected and it's easier to pay 150 versus $1,000 or $2,000 for something.

The built-in microwave wasn’t working any longer and the contractor replaced it. The service was great. We've had American Home Shield forever everywhere we've ever lived and we've always been extremely pleased with them and their contractors. People should sign up with AHS as soon as possible. It saves you a ton of money and it's a relief.

I've had American Home Shield in all my homes for over 25 years and usually, nothing is covered. We've called them out maybe 20 times and twice, the claims were not covered. There was always a reason why it wasn't covered. They should have more fine lines on what things are covered.

The plumbers we had were very good and professional. Since the repair, we had no more issues.

We have two AC units. One downstairs and one upstairs. The downstairs unit wasn't cooling, so I put in a service request. The AC guy came out and put on what he called a kick start which was supposed to help the compressor start. That worked for a few days, and it was cooling again, then it is stopped working. So I put in another service request and he came back out and said the compressor was totally shot. He told me that it would take 5 to 10 business days to get a new compressor from American Home Shield, and even then, the home warranty doesn't cover Freon, so we ended up spending over $1,000 to fill up the Freon.

American Home Shield has Advanced Appliance come out to replace a bad compressor. They put the new compressor in but didn't clear the line and actually braised for 4 hours or so because they didn't clear the line and contaminates were leaking out before my eyes. Of course this caused the new compressor to immediately go bad as well so Cody said they would come back to (Try something else). Long story short they called a week later to say I needed to replace the system.

They are one of the shadiest companies I've met so far. I received a phone call today from someone from their team and they hung up on me. I called them back and they informed me that they had called because I had a past due plan with them. I've never used them, my mother who passed away in 2021, had them as a provider. I told them that the plan would need to be canceled and after asking me if I was selling the house or would need their services and receiving a no answer to both they then told me I still had to pay the balance of the contract since it's beyond 30-days in order to cancel it even though they've never sent me a letter, e-mail, or called me to let me know what is going on with an account my deceased mother had with them.

Been an awful experience, should not take 6 months for an appliance to be fixed. First vendor was a no show, was charged for the no show and now I have to follow up with customer service to get the charge reversed.

This is the second time American Home Shield didn't repair something for me. My stove went out. They said the mice ate the covering off of something and they wouldn't make it good. They came up with an excuse that there was grease in the microwave and they didn't cover it. I will never use them again.

I got a plumber, Cory, who had been to my home before when he worked for a different company. He had been there to repair my well pump but he was there this time to unclog the main drain. And it was a very good experience. He provided excellent customer service. I followed American Home Shield’s directive, which their video initially showed me how to unclog the sink. I did that and I put it back together but the clog was in the main drain. So, he made sure that everything under there was connected back because I didn't do it correctly since I'm not a plumber. He made sure the drain was unclogged and let me know what had caused the clog so that I could be proactive in the future about what I choose to scrub with. Cory is very good at what he does.

Pro-Tec Plumbing, the contractor, came in and resolved the plumbing issue quickly. They were great.

The pilot light went out on our water heater. My nephew tried to light it numerous times, waiting 10 minutes in between, and it would light but it would not stay lit. The tech came out Friday and vacuumed it out. He said it was dirty and that was the problem. He said that it'd be hot in about 30 minutes but he said I'd need to have it vacuumed once a month. He'd been 180 miles to a meeting that morning and it was a three-hour drive for him. Then it was three hours to get back, so it was 4 o'clock before he came and he acted like he was in a hurry to start his weekend.

We've had plenty of issues with the claims with American Home Shield. Our fridge has been worked on five times and it still doesn't work. We just keep trying to submit it and the contractors come out and don't do their work. We also had washer and dryer issues. They never fixed that. So, we just bought our own washer and dryer. It's the contractors that AHS are selecting and then, they're not doing anything about it. When we bought the house, AHS came with it and because of the ongoing claims, we paid for another year.

The tech came in and took a look at the washer and attempted to see what the problem was. He was able to detect right away and said that it needed to be replaced. It couldn't be fixed. He put in his notes and said that he would be notifying American Home Shield that it needed to be replaced. Within hours of that, American Home Shield notified me that the appliance would be replaced. They gave me my options of I could purchase or I could use their company. They sent some pictures of the washers that I could have chosen from. I went around to several places and I was able to get the washer and dryer from Home Depot at a reasonable rate. But I still haven't sent them a copy of the invoice.

The AC was not cooling. It got up to 89 degrees in the house. But AllTech came and they were able to take care of the issue during the week. They were really good. If you have any concerns about any appliances going bad, you want to have some peace of mind with the cost. I recommend getting American Home Shield.

I did the claim online for the first time and it was easier, except the contractor that American Home Shield selected called me the next day like they were supposed to, but gave me a three-week window before they could fix my AC. It was a three-digit heat wave at that time. I waited a week but it got too unbearable so I called AHS. At first, I went to AHS’ customer service and the rep didn't wanna help me at all. So, I told her to turn me over to the gentleman so I could terminate my contract with them. I said that I was not gonna wait three weeks for air conditioning. She refused to switch to another contractor and said I couldn’t do that. I asked why I was paying them every month for something that I was not getting so, she switched me over to the department that cancels the contract.

I had Select Home Warranty and my deductible and premiums were cheaper. But they required, every six months, service maintenance records. I was tired of dealing with it and wanted something that was more cut and dried. American Home Shield seems to be a whole lot more cut and dried. I understand caps. They'll only pay so much. I don't expect them to go in and replace everything in my home that could possibly be wrong. But at the same time, if I'm going to pay for some type of coverage, I at least want it to be substantial enough that the coverage is helping me with not having maintenance on every item in my home every six months because for blue collar folks, that's not reasonable. American Home Shield works out for me because I have older stuff. You're gonna pay one way or another, and I prefer to pay a little bit of time and a service fee as opposed to coming out of my pocket with big chunks.

I use American Home Shield for my home and my kids’ homes. It is costly, but I can sleep at night knowing that if the air conditioning goes out, somebody comes the next day. The tech that came out from Highway was awesome. He was very informative. He told me what the problem was and what he did. Overall, I like AHS' follow-through. I had an issue with the pump of the swimming pool, and I told them nobody came out, and then I had a phone call within 30 minutes from the company.

I've been pretty satisfied with American Home Shield. I just had an air conditioner worked on. I scheduled the service and somebody came out and fixed it. I had them come back out for some reservice on it, and it seemed to be fine. The techs were polite and professional. AHS is convenient when stuff does break down. I just make a claim and they schedule and get someone out there. I've been happy.

I had a good experience with them. I had a leak from the rings that they put on the bottom of the bowl to stop it leaking from the floor. The tech came on time and fixed it. He was very nice.

Most of the time, American Home Shield is very helpful. I've been using them for a long time.

My AC wasn't cooling my house and was intermittently working. The tech came right away but at the time, the AC worked and he didn't find anything wrong with my system. Two days later, it went out again. Apparently, with American Home Shield, you get 30 days to recall for the same issue, so I called them. They sent another tech out from the same company and he fixed it. AHS is an awesome company.

American Home Shield's turned out to be a good value for me. It's been simple to use. Everybody's responded quickly and everything that I've used it for has gotten fixed. Recently, I thought there was a leak on the upstairs toilet but it turned out that it overflowed and was draining down through the ceiling. It didn't hurt anything but the contractor checked it to be sure there wasn't a leak on the toilet. They let me know what time they were gonna be there, which was convenient for me because there's nobody at the house during the day. They showed up on time and were knowledgeable. They were able to fix things in the most cost-effective manner.

I called American Home Shield and then they contacted Advantage Pool. Then they set up an appointment and came out and fixed the pool pump. They did a great job. Everything is good. I've had both good and bad experiences with American Home Shield. They've been really good with the pool stuff. But they were the worst when it came to replacing my air conditioning system. It took forever. Finally, I just purchased it out of pocket because it was ridiculous how bad it was. So I would never recommend American Home Shield for anyone if all they were interested in was their conditioning system.

When the repairman came out the first time for the AC, he thought he had solved the problem based on what was happening. He told me to monitor it and see if the house started to cool. I left it on for two days, and the temperature never went down. It constantly ran. I called the American Home Shield back, and they sent him back out. He did additional tests and found that something needed to be replaced. American Home Shield called me and told me what the repairman said. I had to pay an additional $400 for parts that weren't covered. That didn't make me happy, but I did it ‘cause I needed the air conditioner and it was cheaper than having to pay $5,000 for a new unit. He came back out, fixed it and my air conditioner has been working fine ever since. The only question I had was why was my deductible so much higher than my family members who referred me. They said it was because of the freon. I get free freon and they don't. Otherwise, I'm enjoying American Home Shield’s service.

The first guy that came out just looked at the AC and didn’t diagnose the problem. But the second guy that came out took care of the job, so that made me happy.

The contractors are great. However, there were a couple of situations where American Home Shield was not able to assist and not being as timely so I ended up taking care of myself. They haven't been as valuable as I hoped them to be. My sister asked me about it last week and I advised her. We have Consumer Reports and sometimes the consumer reporter will say, "Don't dive into these warranty companies. Whatever money you would pay to them, put into a separate bank account." That's what I advised my sister. You're still going to have to pay the deductible and you're paying that monthly fee. I'm giving American Home Shield another month or two. After that, if I don't feel the value then I'll drop it.

I’m liking AHS so far. It seems good. I like the fact that when something goes down, I can put in a claim and have someone come out for the repair. Recently, I needed a new part in my tank. The guy came out and he got it done in 10 minutes. So, that was really appreciated. He was also great.

I had a claim to American Home Shield where Pronto Plumbing came out. I had a slow leak in the tank. It was coming from the bottom of my tank. I guess it was rusted out or worn out. I called AHS and we took pictures. The process was easy. All I had to do was hold my camera and take pictures, and the representative guided me on how to take the pictures and what pictures she wanted.

American Home Shield sent Accord for the icemaker that was leaking. It was initially scheduled on a Monday, and nobody showed up or called. I tried calling the number that was associated with Accord Appliance. Nobody was picking up. They have their own chat option for an agent, but that was not working. The entire Monday and Tuesday, I tried to reach out to them, but nobody was there. Finally, somebody called me back on Wednesday saying that the technician was coming on Thursday, to which I asked the person, “What the heck happened on Monday?” All of their technicians were busy. It would have helped if somebody would have called us so that we could have gone on our day and done other stuff instead of waiting for the technician to show up when nobody did. The guy that called me Wednesday did not even say, "We're so sorry that that happened."

In the last two years, this was the fifth time that techs had to come out for our refrigerator. Last year, they replaced that thing that freezes up the top of the refrigerator. They replaced it twice. This year, they replaced a part. The fourth time they came out, the fridge on top, got frozen up. The guy said, "The guy put the part in wrong." So he changed that. It froze up again after two weeks. The same guy came out. He was really pleasant. He knew what he was doing. But he said, "It's showing the same numbers up on top that it showed the last time. So I need to change the same part again plus the circuit board.” We had to wait for a week for the circuit board to come in. He called us and he came and replaced both the parts.

The sink in the bathroom was leaking. The techs that AHS sent were out here quite fast. They came in the next day. They were good and explained what they were doing. When they finished, they asked me if I had any questions. It’s working well now.

American Home Shield doesn't take forever to get a contractor out when you call. I like that. When I call, I get a response. It's not like I gotta leave a message and wait. There's always somebody there to answer and take my information down. Then I get a call back and let me know when they would be here. They give me a time frame for when they will be here, and they're here. Sometimes, they come early because of another case they may have finished up earlier. Recently, I called and made an appointment for the AC that was making a lot of noise. In two to three days, a repairman was out here. He identified himself and let me know where he was from. He came to check my air conditioning unit. Then we went on around and checked it out. After that, I asked him to check the thermostat inside, and he did so. He solved the problem.

I had a plumbing issue and American Home Shield sent Bestway. They were great. As far as AHS, some of their people are better than others.

Some kind of pump was leaking around my water heater. I called up AHS and they told me who was coming out like they always do. In the end, the plumber didn't actually repair it because they said a part was missing and American Home Shield said the service wasn't covered because of that. But we don't take parts off of a water heater so, I complained to American Home Shield and I told them that it was the same problem that we had had six months prior. I told them to send back out the company who fixed it the first time and they did. Those techs said that nothing was missing and they ordered a part. We’re supposed to get the part fixed next week.

Everything in my garage and outside my outlet stopped working. One of the prongs for when you plug something into the wall had broken off. We called the techs in and they removed that piece and reset something. Working with AHS is very easy. I had to follow up with customer service afterward to modify the work order and they were very friendly. They helped me out again. Everything was quick. Definitely go for American Home Shield.

American Home Shield's service is great. I like not having to worry about coming up with $12,000 for a new AC unit and it's very easy to do business with them. I also always get somebody out in a timely manner and they're always good. They either fix the appliance or replace it and we've had two washers replaced so far. We recently had a claim for a bad switch in our attic. It was burned out and not working, so the techs replaced it.

The service has been pretty good. Recently my air conditioning unit had a leak. The techs had to replace the fan which had burned out. They resolved the problem right then. I've had previous claims as well with a hot water heater with a pilot that keeps going out. American Home Shield has sent somebody three times and the techs just relight it and it ends up going out again. I'm disappointed in that as it's an ongoing problem and I'm still getting charged for it. I've paid the deductible each time. I thought that if it was the same problem, you didn't get charged for it.

DrainGo came when my cold water didn’t come on. The plumber diagnosed the issue in 15 minutes. The rep was nice when I filed the claim.

The process took longer than expected. Unfortunately, my heat pump is a Lennox that can't use interchangeable parts so we had to get Lennox parts. It came initially within a week. That was great, but once the contractor started playing with it, they were turning up being another part that ended up being required with the motor. They got it ordered. Once that was done, everything was taken care of satisfactorily and it cost me 100 bucks total. That's hard to beat. At this point, I'm happy. Vail Heating & Cooling was fantastic. They would call to check with me.

I made three calls to American Home Shield. One was for a ceiling fan that my sister said blew up and the electrician couldn't find anything wrong with it. It's still working. The second call was for my gas stove. I was having issues with burners and techs came out and told me what was going on with that. Nothing had to be fixed or repaired on either one of those. The water heater recently developed a leak and I was very pleased with the plumber that came out. It took a little while that I was without hot water. Other than that, it was a good experience. I just bought new appliances and I didn’t buy extended warranties on them. I feel a little bit better knowing if something happens to one of those, I can rely on my home warranty. the only thing is it’s painful to pay $100 and find out there's nothing wrong with the appliance.

The system had been off for a while and when we turned it on, it didn't work. I made a claim with AHS via my app on my phone and it was very easy. Then, I called and the tech from Turner Electric was there the next day. He was presentable, represented the company well, and was very professional. He was at the house for less than 20 minutes, fixed the problem, and the air conditioner is getting cold again. I'm an electrical engineer and with the way this guy represented the company when he came out, I would recommend them to my general contractors. That's how well of a job he did.

I'm waiting on American Home Shield to schedule an appointment for me. The icemaker line is broken. The contractor did reach out to me, but these are the contractor that came to my house one time and they said they did not come to my house, trying to get the money. So, I told AHS that I did not want those contractors back. So, they gave me another one. I was hoping to keep the second one that came to my house because they did a pretty good job. As far as our AC unit claim, I was gonna call for that today. On a Monday when they fixed it, it started working but today, if I put it on 69, maybe in the next 45 minutes, it will go back up to 70 by itself. Other than that, United Air Temp did a pretty good job. They got the job done. The tech was very professional.

We had two techs out last week for the dishwasher that wasn't draining and they had to come back twice. The first time, they replaced the motherboard but when I ran it, it still didn't empty. The second tech who is better than the first guy took care of it. The contractor, Astro Appliances, was courteous, efficient and quick. Also, AHS did the new thing where you can add additional things. What's really nice is that the warranty covers the Freon in the air conditioner. We did a happy dance for that.

I've called in claims both times and I didn't have much of a wait each time. The first time, my dryer had messed up and they fixed it. The second time, I had to have a complete redo of my clean-out pipe for my plumbing and the warranty didn't cover that. So I had to go through a different plumbing company. I've had AHS for about a year and a half and the thing I like about the service is the flat rate for the deposit.

I had some problems with the dishwasher. It was making some type of noise, like a pump was going on somewhere on there. I made a claim with AHS and the tech fixed that. Afterwards, I had a problem with a clip and he had to make a return visit for that, but he got everything fixed. So now, when we turn on the dishwasher, you can hardly tell it's running. He did a very good job and I haven't had any more problems since he came out the second time.

I've had AHS for over a year now. I had one occasion to use it and they responded quickly. It was an air conditioning problem here in Oklahoma. The tech came and fixed it and was in and out really fast.

We used American Home Shield at our first house and we use it now in the second house. It's proven valuable. Recently, our dryer started squealing bad so I called AHS. A contractor came in and replaced the parts that needed to be replaced. It was a quick fix and there was good communication. We had a claim previously on a washing machine and I also had a good experience.

The AC's compressor went out and the contractor replaced it. It took two weeks to get everything completed because they had to order a part. The company that American Home Shield sent out was excellent. I would recommend them to anyone. They were anything you could ask for.

The tech Myers Comfort Specialist of Montgomery sent out for my AC claim was cool. He came right in and checked everything out. He said he knew exactly what it was and all it took was a few minutes for him to get everything situated.

In two days, Sears was there, after the claim setup, and the issue ended up being the vent hose was clogged up. Overall, I like American Home Shield. I don't have to worry about big things.

My outside unit stopped working. I called American Home Shield for a claim and it was automated. They then called me back and they were very helpful. American Home Shield sent something saying who was going to do the service at my residence and they gave me the phone number as well. When their service guy came, I told him what the problem was. He knew exactly what it may have been and went straight to it. He was good and did the work in an hour.

My freezer wasn't working properly. My food was defrosting in my freezer. When the tech showed up, the first thing he did was move the freezer out away from the wall, set the back cover off down below, and found a dead mouse in the motor. He said, “Well, that's why your fan’s not working. It can't work with a dead mouse in there.” So he got rid of the mouse. Then the fan started working. He cleaned all the mouse droppings out from behind the refrigerator. I gave him some cleaner and a rag, and he cleaned the floor up for me and then put it back. Within two days, all my food was rock solid again in my freezer. For what he did, it was well worth the $100.

The first time I used American Home Shield, it wasn't a very pleasant experience, but the second time was. It was for the AC unit. I don't live at the house. The tenant does, but he didn't have any gripes or concerns. Whenever I put in a request, they have up to 24 hours to respond. That means that your AC or fridge could be down for 24 hours and then you have to wait for a service rep to come out and deal with it. So, it could be five days before something gets looked at. If they chopped that time of acceptance and dispatch to a worker into about 12 hours, that'd be cool.

The fan was making a whole lot of noise. Sometimes, it'll work well, and sometimes it wouldn't. My husband submitted a claim to American Home Shield. They sent McAtee for it, and they fixed it. One time, we called for my other property and we paid the money for it, but the person never came. It was for the air conditioner. We dropped American Home Shield and we went to another company, but we weren't satisfied at all with them. So, we went back to American Home Shield. The last time we had problems with the AC, we called AHS and the person that came out did an awesome job. They just had to wait until the piece came in and they rushed it in so my parents could have air. We've always gotten good satisfaction with American Home Shield.

I've had American Home Shield for years on my home as well as my rental property. I was with this home warranty when the service fee was $35, which was a million years ago. I got away from them then I went back because they seemed to cover the most things and they seemed to stand by the work and the program. The contractors tend to be on the ball too. I also liked the way that they have a setup where you got all these feedback options and surveys. I used them when there was an issue with the air conditioner at my rental property. Everything must have gone pretty well because my tenant didn't complain.

AHS gets the job done when I need it. I last used the warranty for the door of the microwave and the process was great. The techs resolved the issue that day. I'm comfortable having the warranty. If anything breaks, I know I can get it fixed.

I truly hope this review gets posted so maybe it can save other people the trouble and miserable experience. Purchased a home and instantly did a bunch remodel and updates so thought it was a good idea to get a whole home warranty to cover it all! It was NOT! We Purchased the highest package American Home Shield had to offer, luckily didn't need anything for the 1st 9-10 months of our year contract but sadly our heat pump that was only 4 years old went out so we called AHS for the 1st time... this was the day EVERYTHING started to go downhill.

Called and requested freon and a maintenance check. Paid AHS )75 to send someone. 2 days later guy came said needed freon and really needed replacing the unit. Said $150 per pound and I needed 2 lb. He stated AHS only pays $10 per lb. I asked if he brought with him that I’d pay the $280 as I was desperate and was taking hand towels and putting them in the freezer then wrapping my dog to cool him down. He said he’d bring the next day. He never returned. He also said AHS would never replace the unit.

Every time we've needed a repair done through AHS it has been a major hassle, requiring me to make multiple phone calls to Customer Service get a satisfactory resolution. In general, things move very slowly and they never contact you as promised, you always have to contact them. Their business model seems to be to make things as hard as possible so customers give up.

My sink was backing up into my tub and the water took a long time to go down. I called AHS on the phone and the claims process wasn't easy. The first thing they wanted to do was take my $100 and I told them that I had to wait until I get my check on the second Wednesday of the month, then I’d call them back. And when I did, I let them take the $100 then they asked what was my problem. I told them what was going on and they said they would have a plumber get in contact with them, and would set me up for an appointment. But they don’t do any of that anymore. The plumber texted me then he asked me what day he could come. He then told me the day and hours that he was coming, and it worked out fine for me.

We had a leak in our roof. I put in a call and Elite Roofing was out the next day. They did an amazing job. The tech was super courteous and professional. They identified the problem and fixed everything within an hour.

I had a claim for a stove and another for a cooktop. Everything worked out. AHS is a good service and I would recommend it.

Unified Contractors was really responsive and the guy got the project wrapped up a lot sooner than I thought it would. So, I was pretty pleased with it. I've been with some other companies over the years and if I'm unhappy, I leave. I'm still with American Home Shield, so they must be taking care of me.

We are so thankful that our real estate agent got us American Home Shield. We had to have an entirely new thermostat put in. The garage door opener had to be replaced. The dryer and the fridge had to be serviced. Then I have a couple more things from our inspection that I still need to follow up with. The claims process has been super smooth. I'm able to hop online and click the button, and then I oftentimes have a service person call me within a couple of hours. So, it's been really swift. Sometimes they don't have parts but that's not American Home Shield’s issue. They've been super easy to reach when I have questions. It's a new process for us and I've been able to ask clarifying questions anytime. They're really helpful. I've been sharing their services with friends because I've been so impressed.

Sears came out to evaluate the dryer to see if it could be fixed or if the part could be ordered. But I waited and waited for them to bring the part. There was a little misunderstanding as to the callback to tell me it wasn't getting repaired or they sent me a email and I didn't see it. They had an appointment then I called the day before and they said they couldn't repair it. So, I was six weeks out without a dryer because I was waiting. Then, I was offered cash to go get my own in which I did. I went through Costco, so I need to send AHS an email to get my refund back for the purchase.

The techs that AHS sent were excellent. I like their cleanliness, the expediency of getting the part, and professionalism. Albatross did quite well on the repair of my washing machine and refrigerator. However, I think AHS should improve the service side where they're outsourcing to persons that enunciation or language is compromised. It's a little bit hard to understand them sometimes.

Sears came out and said my issue was a fan motor and they ordered it. They came back out and installed it. I called the claim in to American Home Shield. They videoed the refrigerator, and then they didn’t pick the claim up. I called back and that was when they gave me Sears. The tech knew what he was doing. When he looked at it, he said that the fan motor was gone.

One of the balancing springs broke on my LG washer and the contactor came out three days after I reached out to American Home Shield. They had to come back with extra parts but that timeline met my expectations.

The condensation was leaking into the furnace from my air conditioning unit. Techs took a look and told me what the problem was. They came out to put a condensation pipe on there but there was another issue because they didn’t install the condensation pipe. I haven't heard and seen anyone since. That was last week. I'm just waiting to find out what's going on with that claim. I've had a few claims with American Home Shield already. My last couple of claims were all right because I get the same people that come out and I'm very comfortable with them. I request them and they're sent right back out. So far, so good.

I'm very satisfied with American Home Shield. My house is in the States and I'm living in Canada. I had a service request a few weeks ago. A contractor was assigned right away with all the data. The tech assisted my tenant and the service was fantastic. I like that I have insurance and the people are professional. It's easy for my life.

The AC unit was working on and off. So, we made a call to American Home Shield and they dispatched Foxcroft and it ended up being a capacitor issue. They kept us in communication. So far, everything's been great.

The garage door was not going up and down and the guy who came from Exit Garage Doors, the contractor, was great.

I called on a Wednesday about the AC and the tech was here on Friday. He had to replace the capacitor and he didn't have the exact part he needed, but he had enough to get it to work over the weekend. Then he came back on Monday and finished the repair. So, the service took about five days total and everything went smoothly.

I had a really terrible claim where I couldn't get through to anybody and they were really unhelpful. But it's been better. Recently, their contractor Burton's did a great job. They came for the stove and the dryer. The burner on the stove wasn't working correctly and the knob was messed up. They had to come out twice to fix it. Other than that, the techs are great.

American Home Shield sent A-US to repaired my air conditioner and did a great job. I liked them as far as a provider.

The motor of the blower of the furnace was broken. The techs had to replace it. Also, the air conditioner was working outside and it was going like crazy. But it blows out fine now and the thermostat is keeping fairly accurate readings. Whenever we've called for some of these situations like the air conditioning, it felt like it took a bit too long to get things fixed. It was a total of a week and a half from putting in a claim to get the issue completely fixed because we had to wait for them to be able to come over and look at the unit and see what was going on and then they had to order a part and that took a week.

Within a couple of months, we had two garage door situations. The first one, the garage door stopped working and we needed it to work to get our cars out of the garage. The techs indicated that the spring was broken. They replaced it, and it worked. We were pleased with the first business. We have three doors, and when the other door stopped working, we thought, "Hey, they're familiar with the house. We don't need a bunch of businesses coming. Let's have the same party come back out." American Home Shield made it seem like that was difficult for them to do and that was a little annoying. In their system, businesses pop up when you contact them for a request and you go with whatever pops up versus going back to somebody that you like working with. Things worked out well though.

Perry's Pump Repair came out and worked on the well pump. The breaker was shutting off all the time so we weren't getting water in the house. They recommended that we have an electrician come out and look at it and they notified American Home Shield. I wasn't happy with the company that American Home Shield recommended so I canceled the claim and hired my own electrician.

I had an air conditioning problem and it took over a month to finally get it fixed. After I reported the problem to AHS, they told me right away, within 24 hours, that they found the company that was going to fix it. They said that they would contact me within 24 hours, but if the company didn’t contact me within 24 hours, I could call them and AHS provided a number.

I had a couple of claims with AHS. The oven has to be replaced. It's being worked on. They offered me a replacement, but the replacement is not in stock. They were saying that I need to pay for a comparable unit. But what they were offering me from a cash perspective won't pay for a unit. I told them, "You need to allow me to have this one that is in stock that is comparable.” But they want $300 instead of zero. I don't think I should have to pay. If they don't have a replacement, then they need to replace it. The air conditioning, I've had a claim every year for three years. Same issue. They just kept swapping parts on it. This time, it was five weeks without air conditioning over the summer. So, that put a bad taste in my mouth. But other than that, everything's been good.

Getting a hold of a human being is my biggest complaint. I wish it was easier to get ahold of an actual person rather than doing my claim online or through their phone system. Also, I put a request for service on another thing. I paid the $75 but I canceled the request and never got the money back. But other than that, they respond when I need them.

With American Home Shield, the products are taken care of as quickly as possible and so far, the people that they send out have been good. Whirlpool showed up when they were supposed to and they fixed the igniter for the oven. Then, they came back because they needed to do the igniter for the brawler.

It has happened to me at least twice when I had an HVAC go down in July, and it took almost a week to get somebody out.

My air conditioning stopped cooling. The tech was able to tell me what was wrong, what wasn't wrong and he got it fixed. It's functioning perfectly now. American Home Shield is great. You should have it.

American Home Shield has done a great job for me over the years. I've had a few claims over the years and it always pans out and works best to be able to contact them and take care of it for me.Recently, my air conditioning blower motor went out. There were shipping issues. So, it took three weeks to get it fixed, but it was not the fault of American Home Shield. The technicians were wonderful, very professional, timely and courteous.

The tech said the noise was coming from the wall in the bathroom. But I didn't think it was coming from there. It was the water line and when I turn it on and off, it would rumble. The tech checked it and said he didn't really hear anything and it wasn't worth looking into because it was in the wall. I had to go along with what he was saying. He also said he went up in the attic and didn't see anything. There wasn't really anything done.

I've been satisfied with all the claims that we've had so far. When I call and make a claim, they immediately assign someone. Most of the time, it's someone local that can come out, and it's up to the local folks to make an appointment with us. Fortunately, my wife is retired and so she's usually home. I don't have to leave work to go and meet anybody because she's always gonna be there. I'm satisfied with American Home Shield's product. It's reasonably priced. Whenever something breaks, instead of saying, "Oh, I need to call a plumber," I just call American Home Shield and they'll send someone. The people that they send out are usually very effective. I've been satisfied with all the repairs.

Sears came out and worked on a dishwasher. It's out of date. Now, I'm waiting and we're having to replace it.

American Home Shield is good. The AC repair went well. The repairman went upstairs into the attic where my system is and knew exactly what was going on and what needed to be done. In 30 minutes, it was done.

I had a drain backed up inside of my basement, and Royal Plumbing had to go through the main sewer drain to get it. They couldn't do it, so they didn't do it. They got someone else to come right out and they fixed it on the same day. They did the job thoroughly. They went all the way through the house, and they went outside and snaked down, into the front. I was absolutely grateful for what they did. The one that was first sent to the house wasn't qualified to go into the main line. He was only handling unclogging drains and doing regular plumbing, but not to go through the main line.

My last claim was for my dryer and they got it fixed just last week. The techs were sharp and they were right on it. AHS is getting things taken care of and they're honoring their contract. That's the best thing.

My air conditioner was not cooling and this was on a Saturday night. On Sunday morning, I put in a claim to American Home Shield. They did really well in submitting it to Atlanta Air and they got back to me in a timely manner. But being a weekend, Atlanta Air doesn't do emergency call-outs. It would be a good idea for American Home Shield to have somebody around this area that would do weekend repairs. I personally would not have minded paying extra to them because it gets so hot and miserable and you can’t sleep at night.

The air conditioner didn't seem like it was cooling. I did a claim online and American Home Shield sent Max Cool. They were friendly. The tech was informative. It's just that it seemed like when it got really hot, I wasn't really feeling the air. It seemed to have kicked in now though. They left the wires outside the unit, but the machine is working, so that's okay. He had to replace a part and put some stop leak in there. He said I had a small leak in the tubing and he rewired and replaced some parts. I looked at other people's units and their wires are inside the machine. Before he came, the wives weren't outside the machine. Other than that, he did a good job.

We had a leak, and every morning, we’d wake up, and there would be a drip on my hardwood floor, and it was starting to make the floor buckle. So I had to get it fixed. I had a video conference and they said it was the seal on the door. But I didn’t agree with that, so I challenged it. I hated that I had to challenge what they were saying because I didn’t know what I was talking about either but it didn’t make sense to me. American Home Shield told me that if I challenged in error, I’d have to be charged another $100 in the repair. The tech came out and he said, “No offense, but with most of these homeowners, they don't send people who knows Sub-Zero refrigerators,” which ours is. So he disagreed with the seal. There was a clog in a water line and he fixed that. But it was still dripping. There was a clog in the freezer line. So we had to defrost the whole refrigerator freezer, and he came back and fixed that. He was amazing.

The gentleman that American Home Shield contracted with was an absolute angel. He diagnosed the issue really well, and he went above and beyond. He had the parts available, everything was done, and he was in and out in half an hour. He found another issue with the heater, and we had that also done. The entire experience was wonderful.

American Home Shield helped us a few times but I thought some of their policies were not quite right. We had some faulty bathroom fixtures, but they don't want to pay to replace the fixtures. They only would replace the inner workings, but we had to purchase the outer workings ourselves. Also, we have some outside faucets that leaked that are attached to the house but because the faucet part comes outside of the house, they won't fix them. They're soldered inside the wall, so they have to tear out the wall to fix it. They don't cover it because the outside pokes out even though the problem is inside the wall. I guess it leaks outside the wall, but it can't be repaired without tearing into the wall and they don't cover the tearing into the wall part.

The toilet stopped one day and when I made a claim with AHS, the process was prompt. Then, the techs took care of the problem right away in just a few minutes. I like that with AHS, I can call somebody to come fix an issue and so far, all of the techs I had had been good. But the standard $100 payment upfront should be a little flexible, depending on the issue.

We had cold water that continued coming into my sink in my bathroom. I realized that it was an air conditioner, but I felt a plumber would unstop it. They ran a line all the way through. Once the plumber went ahead and drained the line, the water started filling up. It clogged up in another area. It went up the stairs over in the attic, and water was pouring from the pan. All of a sudden, the water started filling up, and the pan bent once it started filling up. Instead of cutting the air conditioner off, it went ahead and water started pouring out on the right side which went through my patio part on the side instead of going through the sheetrock port on the other side.

The experience for the air conditioning unit claim was terrible. The repairman had to fix two units. He came and he did whatever he did for the first one. On the second one, he disappeared and didn't do anything. It was impossible to get in touch with him. I left him tons of messages and called him. American Home Shield also called him and sent him emails. But there was no response. He left me without the second air conditioning unit. Finally, American Home Shield sent somebody else to fix my air conditioner, and I was very happy.

We had a couple of issues with our air conditioner. We called AHS and they were responsive. Then, within an hour, the guy called us back and in two hours, he came out. He fixed it right away and he was great.

Sometimes I like American Home Shield but sometimes I don't like the contractors that they assign to me. Some contractors are scheduled days and days out, or they don't answer their phone. One time, a contractor showed up. My sink was leaking but they left without repairing it because it, in their opinion, wasn't on the plan. They left me high and dry.

The air condition wasn't cooling. I made the claim on a Wednesday and it was easy. The techs weren't originally supposed to come out until that Monday but I have medical issues so they expedited it for me. I was thankful they were able to come out. I was able to get the air condition fixed on that Saturday. It's just a basic repair. They did well. Having a warranty with American Home Shield saves me money.

Water started to leak from the bottom of my refrigerator. American Home Shield's customer service was very professional when we called in the claim. We were informed when someone would be there and they followed up with a proper email. The contractor was scheduled to come two or three days after I set things up. But they actually came a day after. They called me and said they had an opening in the area.

Do Not Get This "warranty." They do not hold up their warranty. My basement was actively flooding for 48 hours while they promised me emergency services, that someone would come to my house. They made me call and call and go through several hours of waiting in ques several times. After 48 hours of calling repeatedly, getting hung up on, and being taken in circles, they finally approved me to get my own contractor. Then, of course, when the contractor came out, they refused to take his call and claimed their system was down and that he would need to call back later. There is no way to get ahold of management or anyone competent at this company.

Having AHS gives us a sense of comfort knowing that if something goes wrong, we just make a phone call and they’ll be out the next day to take care of it. We recently had the annual check before the winter kicks in. The techs did a thorough check of the furnace, air conditioning, and all the functions that go along with it. They were fast with doing their work, took everything, and left. We also had a claim for the garage door where the rollers on the doors itself needed to be changed out and the tech from Reliable Garage Door took care of that.

I like American Home Shield so far. It's been a short amount of time, but it's been working out for me. Recently, I noticed that after using the sink a few times, the water was staying there versus going down. I filed a claim to see if American Home Shield could help me. They told me the name of the contracting company. Then the contractor called me and asked me what was going on. They came down the following day while a family member was here. They communicated to whoever was here everything they could communicate. They also emailed me pictures. They communicated to the best of their ability.

We had some water pressure issues. I made a claim with AHS online and it was really convenient. Within about 24 hours, I got confirmed and not too long after that, Messina, the contractor, reached out to me. When the techs came out, they looked things over and gave me a game plan for what I would need to order to get the issue fixed. I initially thought that it was our water heater that was clogging up but they looked at that, said that it looked fine and that the pressure was good in it, and that the issue was in our pressure tank that was out in our well house. So, I'm going to have to purchase a new pressure pump and I haven't looked to see if that's part of the appliances for American Home Shield or not. Other than that, their service has been pretty great.

I had a leaky shower, and an electrical issue. Both were addressed promptly, and all was good. The contractor had to order parts both times. And they came back within a few business days and replaced it. With the plan I have, it's 100 bucks. It doesn't matter what it costs, as far as parts and labor. It's just 100 bucks and the problem is resolved. It's very predictable. I'm satisfied.

I had a leak coming from the faucet that 5 Star Home Services came out for. They explained to me what the issue was and they took care of it. They came back the next day and changed out the faucet.

The tech looked around at the appliances and told me what he was going to do to try to get the issue fixed. Something about the frame on my stove was bent and the contractor couldn't do the repair. They arranged for me to get a new stove and it was supposed to be delivered last Friday, but they canceled and said they would do it this Friday. Another thing was, I told American Home Shield that the people they had sent for my air conditioner could go about going through them to get the unit replaced, but they said they didn't do that. And the price that they quoted me to fix it was a lot more than I could afford. So, AHS said that I could have someone else come in and then, they would give me a partial reimbursement. However, the one person that came out quoted me a high leak research fee. It was $100 for them to come out and then, they wanted to do a $200 research fee. And this wasn't through American Home Shield.

We had American Home Shield for 10 or 12 years. We had great experiences. During the summer while we were moving into our home, our air conditioner went out. AHS was fixing that for us. It went out again a few weeks later and the dealer said we had to have a new system so a new one was put in. When we moved in, we had four-gas burner range. No sooner had moved in, two of the burners weren't working. The product was outdated and AHS just cashed us out as they could not get parts. Within a few months, we had three or four claims. It was incredible that we had this insurance and they were so good.

After the gentleman came out, they had an issue with trying to take care of my unit. The unit was extremely old and with my loyalty to Home Shield of 20 years, they felt justified to go ahead and replace it. They put in a new unit and it works great. The contractor was extremely professional and to the point. They operated like a true mom-and-pop organization. They did a great job.

American Home Shield gets right out and they're on my claim. When we cut the AC off after the summer and then we turned it back on, a part would not come back on. The techs were very nice, respectful and well-mannered.

I had a leaking faucet in the kitchen. The process went fine. The techs took it apart a little bit and then put it back together. They tightened it a bit and it quit leaking.

American Home Shield did a great job with me. They're pretty prompt and efficient. I had to have my upstairs air conditioning worked on. I had an issue that happened on a Saturday. I did not expect to get service Sunday morning, but the tech was here at my house Sunday morning and was very prompt and explained everything. He was friendly, too. He fixed the issue in about 15 minutes. Overall, AHS takes care of anything I need. It's super easy to file a claim.

The dryer was making a whining noise when it got to a certain temperature when drying. The techs came out promptly and took it apart. That belt on the drum had come out of place when I was moving from my storage to my new home. So, it probably caused that belt to slide on the drum for the dryer. They fixed it and everything was good.

AHS has had some really terrible companies service us. We've had to call and call but they never returned our calls. They also don't give an update. I was willing to even drive to them and I knocked on their door but nobody was working there. It was terrible. But lately, the ones they have been sending have been a lot more professional.

My garage door opener had no power and the contractor had to make two trips. They came and evaluated. Then, they came back a couple of days later and replaced it. American Home Shield offered a maintenance service and sent out an email that they could have somebody come and service our units as a preventive maintenance and I could pay this amount. So, I said okay but they couldn't find anybody to do it. So, that drug on for three weeks. Finally, I got somebody else to do it and just paid for them to have it done. So, that ticked me off.

I requested service for my water heater and they sent a company out. The contractor came to look at it and they said they needed parts and that they would call me when the parts were in. A month went by and I called them. They weren't responding to my messages. I finally called AHS and they kept telling me they were going to check with the contractor. They keep saying they're gonna resolved it but nothing gets done. It's been months. I asked them for a refund, which then they looked into it after I don't know how many attempts. Finally, they refunded me the money, but the work was never done. Also, I don't like their customer service. They're not prompt and there's a language barrier most of the time. They have a heavy accent that's very hard to understand.

I've used American Home Shield three times in a year and a half, and it's fantastic. Two appliances and the shower faucet. The experience has been fine. The AC guy was better than the last person that we had for an appliance. He was a bit different kind of guy, but the work was fine. He did his job. He was polite enough. The workers had been great. Everyone that has come to the house got a good review. AHS has been a lucky purchase. It's worth the money. I’d tell anyone to get it.

I put in a claim for my dishwasher. A company called me that same afternoon. They came out and took care of the dishwasher. The gentleman showed me what he needed to replace. So far, so good. The only issue I have to complain about is the last few years. The contractors have to order parts through American Home Shield so it delays the process. When I first got American Home Shield, they would fix my issue within a couple of days. But the last time my air conditioner went out, it was almost a month with no air conditioner being repaired because we had to wait for the part to be ordered through American Home Shield.

We called in an AC claim and A-Us Air Conditioning of Texas was sent out. The tech replaced a part and it was a deal all about 15 minutes. The only thing with AHS was it seems like when we call and schedule things, it's far out that we have to wait. It's sometimes days. If we didn't have a backup plan, we would have been sitting here in 100-degree weather with no AC.

My recent AC claim to American Home Shield seemed to be acceptable. The air conditioner was checked out. The problem at hand was the AC was never shutting off. So, the representative checked everything and couldn't really establish what was wrong. He said that because it was so hot, the thermostat would run constantly if we had it turned down to 70. I felt confident that he did everything he could to correct any problems. He didn't find anything wrong and told us to call them back if there was something else happening. So far, I've been watching the thermostat and it's staying in temp.

The water dispenser of our refrigerator wasn't working. It was a little slow at first when I submitted a claim over the phone with AHS. I had to hit a couple of prompts, but I got through. The tech was fine. He did what he had to do. He was in and out in under an hour. He had to order the part. He came once the part was here. Now it's functioning perfectly.

The contractors seemed to know what they were doing. I had a drainage and I needed help unclogging, and I also had some springs in my washer that were out. There was also a capacitor that the tech fixed. I like American Home Shield. They're good. They've always helped me out whenever I needed them. If you're gonna get a warranty, you might as well go with them. They seem to take care of me.

I called AHS and submitted a claim for my AC. It was quick when the tech came out. I explained to him what it was. You turn on the system, but it doesn't cool off the home. He said, “Go ahead and run it.” He went to the back of the house outside and checked the system. He said I could turn it off. There are two systems. He showed me what the part was. It was a silver canister-type-looking one. He said, “This is what the item is. It went bad. I'm gonna go ahead and replace it.” That was it. He said, “Go ahead and turn on the system before I leave to make sure there was cold air coming out.” He didn't have to come inside the home.

The electronic ignition to light the cooktop was destroyed when I cleaned it. I short circuited it and it wasn't working. The techs had to replace that. A day later, one of the burners was not working. I tried to contact them for a week through email and text continuously but they never responded. So, I called AHS again to make them get on board. They've set up another issue but I still haven't heard from the guy and it's been three days.

I hate Home Shield. As a matter of fact, I wouldn't have renewed it. Initially, I wanted to do a one-time payment for the whole year. But the sales lady put me on a monthly thing. I forgot to cancel it and it re-up a renewal automatically because they have my credit card. Home Shield has not covered everything that I've called for so far, except for the garbage disposal that I called about a few weeks ago. I had a very nice garbage disposal and they replaced it with junk. It was my understanding that Home Shield always replaces stuff with like product. I've never even heard of the brand that they put in. My sink fills up every time I turn the water on to wash dishes because the flange that they put in with the garbage disposal doesn't drain properly. It's awful and I'm sick of it.

I did an appliance claim with American Home Shield and the repair people that came were excellent and very proficient. They got everything fixed in a very timely manner.

I'm very happy with American Home Shield. I can turn in a warranty to one place and they find somebody to come and fix it. We have had problems before with things taking too long but they resolved that really quickly. I did a claim when our ice maker was not working. Service people came out in a very timely manner and they were very good. They had to order a part and it didn't take long to get here. They came back out and got the ice maker fixed a lot quicker than I thought they would. Now, the ice maker is working perfectly. I'll keep American Home Shield and recommend them to other people.

American Home Shield's service is pretty good compared to when I had a bad one. So, I'm easily impressed.

There were different wiring problems throughout the home. I sent in the claim online and I love it. It's convenient. Sometimes, I cannot wait for someone to answer the phone and American Home Shield does it very quickly and it's done. The tech was there on time and he completed the work. He was very professional. He asked before he could go into each room. I couldn't ask for a better company. I love them. Everything's been taken care of.

Every time the technicians were here, they were wonderful. They just called and told me they would be back on Thursday. They would have come today but I have to go see my mother and I couldn’t be there. With American Home Shield, I've had nothing but good things happen. I've referred them too.

The air conditioning stopped working and the capacitor needed to be replaced. American Home Shield took care of it. Within two days, it was done. So far, so good. American Home Shield gives me peace of mind that I don't have to go out and find a contractor. It makes the process simple.

American Home Shield has been pretty prompt so far. We’ve had about three issues. We had to have the pool pump replaced. They did that but it didn't cover the housing so we had to buy the housing, but it still helped. I'm pretty pleased with it so far.

AHS is hiring these companies that can't fulfill whatever is the requirements are for AC orders. They don't have sufficient staff or contractors to cover the demand which is happening with this heat. Then, the internal process to do the claim is filled with gaps and unnecessary steps. I have never experienced anything like this. When the techs came out, they said it was the evaporation coil then that company that did the review sent me a bill. They said it was about $1,100, then they sent a corrected version which said it was $2,860. I had an issue with that. When I asked why they were charging me so much more, they said they undercut the price of the Freon and that I needed more Freon for that problem.

I had a gas leak where the connection for the gas dryer was not installed properly. It was the actual line to the dryer and not the lie from the valve to the unit. So, the techs had to go down in the basement and fix that and they did a good job. We also had an issue where the drain in the basement was stopped up. The condenser from the air conditioning unit had been piped to go down to that drain. There was evidently a blockage somewhere under the basement foundation. So, we had to file a report to American Home Shield and the contractor came out and fixed that. So, they were good. The contractors came out when we needed them and responded very quickly.

We called in our claim and the rep was very courteous. We are 86 years old so we don't do the online stuff, and he was very patient and very good with us. We specifically requested Nate's Appliance Repair because the tech was here previously and he was kind and courteous. He explained everything and tried not to make bigger stuff out of it, but explained the why, and easily fixed the dishwasher issue. They picked a nice representative there.

For the most part, I like AHS. We had some trouble getting refunded on some pool heater and filter but other than that, I've been satisfied. My recent claim for my AC was good. The tech came quickly and everything was great.

At one house, the air conditioner was not working right. At another house, the stove was not working right. They fixed the stove. But they gave me some ** answers regarding the AC claim. They said that it was an old unit. They serviced it and said that it was working fine. In the past service, I had Home Depot come out, service it and test it. They recommended for three things to be replaced. That was when I called American Home Shield. Their contractor tested everything. They said everything was within standard. I don't know if Home Depot was trying to hustle me to buy products or American Home Shield was being cheap and saying, “That's good enough," and wait until it completely breaks. But I’ve had claims in the past, and they've always been good. It's worth it, overall.

Whenever I've called AHS, everything's been fixed pretty quickly. I have been very pleased with them so far. The refrigerator is the only thing that has been delayed. I had a water leak in the refrigerator and it cut off a couple of times. The techs fixed it. But I noticed the other day that the water had started coming down again. The tech came yesterday and looked at the compressor. He said that they could do stuff on that but that was beyond what he was equipped to do. Also, has never worked on anything that has a drain pan so it was something he wasn't familiar enough with.

The service of AHS has been good. However, for this last plumbing problem that I have, they weren't able to find a contractor. I'm still waiting on that. I saw an email come in today about some offer to take the money and find someone on my own. But right now, it's just crazy busy. My husband just got out of the hospital, so I haven’t been able to answer any emails. But we've had AHS for a long time and we're satisfied with it.

I put in an online claim for my AC and American Home Shield said they were sending someone out. The tech that came was in my house before. He put a thing in there to keep the unit cooling but he didn’t explain things to me. My unit is working now but my electric bill went sky-high. My AC is just really old and it needs to be replaced. On the whole, both the companies who came out for my claims with American Home Shield were courteous and I really liked them.

We had a bit of water at the bottom of my dishwasher. The tech realized he needed a new drain hose. He also noticed that the electric board panel needed to be replaced. So, he filled out the invoice and told us that we'd hear back from him in 10 days. We never heard back from him and that went on and on. I called and left messages but he would not return my calls. He really lacks in customer relations.

The service that I've been getting is immediate. I had a recent claim for my pool pump. J & K Plumbing came out that same week, came back, and replaced the pool pump. The whole claim process took about a week.

I like the convenience of being able to go on and request service and have that service fulfilled in a timely manner. The technicians were very professional and courteous. The man got the job done.

My dishwasher broke so I made the claim. A repair guy came out and said he couldn't fix the dishwasher because it was too old. It would have to be replaced. We got a Lowe's gift card to buy a replacement. I wasn't too happy because it wasn't enough nor was it comparable to the model of the dishwasher we had. But it ended up working out okay.

When one of the buttons on the dishwasher control panel no longer worked, a contractor got here within a week which was sufficient. At some point, it was weird because when I did the evaluation on the phone with an AHS representative before it got to the technician, they have this virtual diagnostic tool. It was awesome but I felt there was gap. The first time the technician came out, he pushed a few buttons, looked at the serial number and said, "Yup. It's broken.” I told him, "The virtual diagnostic showed everything you just did." He had to go order a part and it was another week before he could get back and fix it. I was disappointed in that. The virtual diagnostic wasn't leveraged more.