American Home Shield Reviews

We've had them American Home Shield not just for this house, but also for the previous one, and we've been extremely satisfied. I understand American Home Shield's business model and it works. They make most their money on referral. They don't make a whole lot of money off of selling the home warranty policy. The best thing for us is that it ensures that we get a good company to do the work. One of the things I've discovered is the people that do the work through American Home Shield are really good people. In fact, I just had a garbage disposal installed by a plumbing company and they were great.

AHS has been good. TWC was fine when they came for my recent claim. The guy did a very good job. I had a problem with my doorbell and my bathroom electrical outlet. In the bathroom, they didn't have to really do anything because they said there wasn't anything wrong with it. With the doorbell, they had to replace something in the basement. The tech was very nice, good and pleasant.

American Home Shield is excellent. When my heater didn’t come on, they had someone repair it. AHS does what I ask, and I will continue to keep it.

I have a home warranty with American Home Shield. My Stove/Range large burner started shooting flames and stating on high temperature in October of 2020. I put in a service repair. Paid the $100 service fee and Sears Appliance came out. After two months wait some repairs were done. In June of 2021 the same large burner started shooting flames and remaining on, on high temperature no matter how I try to turn it off. The oven also stopped working. I called and reported this to American Home Sheild. I was told that the service contract with Sears has been closed. I was told that I would have to open a new service contract and pay another $100 service fee for a new contractor to come out. I did this.

Every time we went to the thermostat, it would say our system is cutting on, but we wouldn't hear or feel anything. Cole from Accent Air went to the attic and checked our heating out. He fixed the problem pretty quickly and let me know what was going on. He was really thorough and he did a good job. He gave me a few tips here and there for the off-season and what to do.

We had the refrigerator water dispenser stopped working. So, the pad needed to be replaced. Then, on the hood over our cooktop, the light stopped working on one of the switches. The company that came out through American Home Shield seemed very professional and they had to come a few times because the parts weren't quite right, but they seem to work until they got the job done. Now, they did not fix my hood. I'm not sure what happened, but they weren't able to get the light to work.

We were told by a friend to get American Home Shield. I tried to file a claim with them, but they denied it after I paid the $100 to have a service guy come out. The guy who came out to do the service never even checked my system. He said to tell American Home Shield that it was going to be more than it actually cost to fix it and that I wanted to reroute it.

I was disappointed in the first call that we had out. It was supposed to have been for a “tune-up,” and the guy that American Home Shield sent should have found the problem. We had to pay $75 for this supposed tune-up and he didn't even do anything. Our heater completely went out and something was wrong with the circuit board, so the motor was running for hours. In order to make it stop, we had to unplug the unit.

Everything was good when I submitted a claim with AHS. They addressed the problem a couple of times until they realized that the washer couldn't be fixed. They replaced it.

I did a claim for my cooktop and everything was good.

I called American Home Shield and told them that the water heater wasn't working. The process was very easy and they told me who was coming out. When the tech came, he took care of the problem. He said that there was a bunch of cracks on the there and he did what he had to do. I was very happy with the service and all in all, I love American Shield. At first I was kind of shaky about dealing with them but I tell people about them and I appreciate them so much. Being a single parent and trying to do things in my house alone, I can't really give them enough stars. And because I’m so grateful, I wish they had more things they can insure. But they don't. Despite that, when I was having some other issues, it took a while for them to figure it out and I was frustrated, but I didn't give up and the work still got done.

Koalafied Heating & Air came out to fix the furnace as the blower motor was not working. The tech found out what it was and he went back to get the part. He came back the next day, put the part in, and he accommodated us when we were available. When I talked to him on the phone, he seemed very professional. I'm a big fan of the AHS warranty in general and we haven't had any issues with it. It's nice to know that it gives peace of mind if something happens. We've had some other issues before and they came out and fixed it. We pay the service fee and then if we didn't have that, then we have to pay more than that service fee, and it could be hard financially.

The hot water tank was leaking. I phoned AHS up, told them that we've got a problem and they took it from there. The tech that came out was very good. He took the old unit away and put the new one in. Everything's working. We have hot water.

My washer was throwing out something black and we thought it was oil. But it turned out that the inside of the washer and around the drum were really dirty. So the tech assured us to clean it really well and it should be fine. So it was more like a lesson learned kind of experience versus him has actually fixing anything. But it was still worth the $100 I paid for the tech to come out. I took the washer apart and cleaned it out. He showed me how to do it. And we have not had any issues with the staining of the clothes. We've also been able to wash the clothes over and get most of the stains out of the other clothing.

I had something on my commode that need to be repaired. I replaced the little ball that goes up and down before, but this one was totally different. I called American Home Shield and let a contractor come since I’m paying for the home warranty monthly anyways. The tech had the parts in his vehicle and it didn't take him five minutes to fix the problem.

They've been reliable and responsive. I had a furnace and a washing machine break in the last couple of weeks. Both of them broke a day apart and they sent technicians to replace the things and try to fix them. However, they use an overseas customer service company to handle calls and sometimes, it's a bit hard to understand folks on the other end of the phone. But I'd recommend AHS. They're good. I'm happy with them.

The service of AHS has been fine. I’ve been happy with the service so far. My recent claim was for my washer and dryer. My dryer wasn't drying right. They got a part for it. They came and set it up. It took a little while to get the part. But he said, the parts for the washer were so expensive that it would be easier for him to just replace it. I just went ahead and went to Lowe's and picked one out, and then they reimbursed me. Baskett's Repair was the one that I had here working on anything and they’re always really great whenever I have a problem.

The dryer had issues. We submitted a service request and the contractor came and fixed it. It took them at least two to three hours. They were professional.

Everything worked out well with my recent claim with AHS. The plumber solved the problem. He said that the garbage disposal was really loose and that was leaking. I had no leak after that. I would definitely refer others to give AHS a shot because I haven't had any issues with anybody that's come out, so I've been satisfied. If there's an issue, I have someone to call and not have to worry about going through the phonebook and trying to look up someone to see if they're a 5- star. I could just call American Home Shield and they take care all that. I feel very secure.

The techs were on time and very professional. They replaced my garbage disposal and everything was fine.

We've had American Home Shield for a long time. The service of AHS has been very good. Their claims process has been very easy. The benefit of having them is if something breaks, they come out quickly and it's usually resolved. We pay a $75 service call and that's it. It's efficient and cost-effective.

There was a leak on the roof. The tech came by and saw the problem. Then he had another job to work on, so he just said he'd be back at a later day. He came back three days later and fixed it. I had another claim about a small leak, and the plumber didn't really do anything about it. But that was more of the plumber’s fault than American Home Shield’s fault.

I called American Home Shield for my air conditioner. I had this pest control company put some mesh around on the back for some rooms when getting in the house and they put some in on the pipes, so that was a legitimate complaint for the contractor. I chiseled it out and got it all cleared. Then the thermostat wire was broken. The tech said that one of the rodents evidently ate one of the wires, so that was a pre-existing condition and he couldn’t fix it, which wasn’t true because I started the program on September 11th and it wasn't until the middle of October that my air conditioning broke down. I wasn't too happy about that.

American Home Shield seems pretty convenient. We've had a couple little things that needed repair that we were able to get service on pretty quickly. Recently, the drain broke on the washing machine. It's doing it again so I need to call the guy back out. He said that it may not have fixed it so just to call him if there was an issue. But as far as American Home Shield, they got him out quickly so I'm happy with that service. The contractor contacted me that afternoon after I submitted the claim that morning.

A fridge wasn't working and AHS took care of it. But I'd like to see them give the option for replacements instead of repairs.

I am totally unsatisfied with AHS. First of all, I asked them to come out and do a dishwasher that does not clean my dishes. I've proved that to them by washing them and showing them that the grease was still on them. I paid $75 for that. They looked at it and did something that made it still not clean any of the dishes on the top rack. AHS got another person to come out. He said it probably needs a part or a new dishwasher.

The tech from Appliance Solutions was very professional and nice. My dishwasher was not draining and the start button was not working all the time too. So, the guy unplugged the drain and got that all taken care of. Then, he ordered a new panel but it turns out the company didn't have it. So American Home Shield has to send me a new dishwasher instead.

The repair man fixed the switch and the person that was in the house was happy with American Home Shield's services. I'm very happy as well.

American Home Shield works. I called, asked for service, and they got a technician out. Their reps were helpful and my furnace is working now.

I've been with American Home Shield for 35 years and in the last four years, it has been bad. I'm dissatisfied with them. They are fast to take our co-pay, but they are not fast getting the contractors out to us. When the dryer vent went out, they wanted to do a video feedback to talk to me about the dryer vent. I just wanted the heat element fixed. Also, my sewer got blocked and they could only do what is under the house. They don't go to the street. So, they sent a guy out, he tried to get me to buy $10,000 for the sewer repair. I called the Sewer District in our location and they said I had a block from one net to another, and I ended up paying $1,200.

It's a better deal to be insured than to be having to bear a $2,000 water heater. Recently, Price Right Plumbing came for the water heater. The pipe leaked. The plumber checked everything on it said everything was fine. He was very polite and apologized that he couldn't figure out where the leak is coming from. He was there to look at the water heater and it would have had to be another ticket in for a water leak.

American Home Shield has done very well by us. Our washer was completely shot and they sent us a check for the amount it would be to replace it because we upgraded.

American Home Shield has been excellent, and their service comes in handy. I had my heater done, and I had some plumbing issues. I also have my heat inspection annually, which is a blessing. My service this time was impeccable, and I have now found somebody who is the most professionally presented person I've seen in a long time.

The tech that came for my dishwasher did very well. He was a very nice guy and he fixed it with no problems. He knew exactly what was wrong with it. He took care of it. The person before them that worked on my refrigerator was not good though. He was out here three times. Finally, I requested somebody else to come. Sometimes I get people that come here and I pay the $75 and they can't do anything. Then I'm just out $75. They should let us know ahead of time and not charge unless they actually do something. That's very frustrating when someone says, "That's not our problem. We don't cover that because it's hit by lightning or something."

We had our whole furnace replaced, and our washer and dryer worked on at the same time. Everybody was great about it. As far as American Home Shield goes, they were right on it and they sent technicians out right away. Everything was good. The technicians were very pleased with how long and fast things went along. It was just a short period of time. We only had to pay $750 towards the furnace. The guy that worked on the washer and dryer has to come back. But we didn't have to pay the $100 again because it was within a week that the washer and dryer were still making noises. So, he's gonna be here on Monday on his own.

I called Home Shield when I had a leak coming out of my showerhead. They called Infinity, and they came out and fixed the leak in 20 minutes at the most. My experience was very good and fast.

I called American Home Shield for a tune-up. Technicians came and they found that my heater needed a repair. They took care of that very fast. So far, good. I don't have to worry because I have American Home Shield. The next time I have a problem, it will be taken care of.

American Home Shield was very responsive. But in my last incident that happened on October the 12th with the hot water heater, it took over two and a half weeks to get the hot water heater replaced. That was almost three weeks with cold water. Also, I got some hardwood floor damage from the hot water heater leaking. I was really frustrated because two days into it, I asked if I could purchase a hot water heater and American Home Shield could do a buy-out. They said that was not an option and that they found a contractor that could order one. I kept calling every two or three days to get an update. A little bit less than two weeks in, I was told I could do what I initially suggested. I said, "I waited two weeks. I might as well just wait for you guys to get one now. It’s useless now.”

So far, I like American Home Shield. I found it convenient. The only thing we've done so far is rekey the locks, but it was fast and easy. We went to the website, chose a date then somebody emailed me with Rekey. That was decent. We're a bit remote here so there are very few dates to choose from, but it was fine.

I had a leak in the ceiling. I called AHS and somebody made the appointment over the phone. The experience with the rep was good. The techs that came were quick, efficient and friendly. It was my first time using AHS. It was quick and very helpful. Others should get AHS. Because with not knowing what was going on with the house, to have somebody that can easily point it out without you making a bunch of calls and research in places, it's a good approach to take.

I called American Home Shield for my thermostat needed to be changed, but the guy who came here did something in the basement and didn't change the thermostat. So, I called him back but he said it was too late. I waited too long. So, I had to call AHS again to put another claim in. The second time went good. The tech was in and out. He just changed out the thermostat and was here for 10 minutes. The furnace is working great. AHS is a very good company and I will let other people know about them. I had no problems except that one time.

We've been happy with AHS. The people that they sent out have always been very professional, friendly and helpful. It's been good to have, in case something big happened. We had somebody for the dryer and then somebody for the toilet. The toilet, I knew what was wrong with it but just didn't wanna have to take the whole thing apart. He fixed it, looked at it in five minutes, and it was done, which saved us a couple of hours. We would have had to purchase a whole inside where he just put in the gasket that it needed. But at least it got fixed.

American Home Shield has been great when I’ve had to use it so I’m satisfied. The response time to approve my claims has been quick and with the exception of one vendor, for the couple of years that I've had the service, every vendor has been worthy. They have done a good job. So, I'm happy with that as well. Airmax Heating and Cooling was one of the good ones. They were quick and solved my problems.

We had a leaking faucet in the bathroom upstairs. The tech was very polite and professional. He seemed to know what he was doing. I've been dealing with American Home Shield for a while now. I've had two plumbing issues before and I've had different companies come out. This was the best one.

I'm a property manager and I've been in business for 30 years. It's very difficult to get any kind of repair people out at a property located in a rural part of the island, but having American Home Shield makes it very easy because they're responsible for getting vendors that will go out there. I have past dealings with other companies, and most of them only try to figure out ways where they don't have to pay the claim. We've been using American Home Shield for at least 25 and we've never had that problem with them, so it's good.

I had an issue with my furnace right when I first got American Home Shield. The tech was a lady and you don't see females in the trades a lot, so I was impressed with how much she knew. She was thorough and she explained things as she went. She fixed the issue and I had heat the very same day. I only waited a day or two, which wasn't long. With a different home warranty I had before, I waited a week.

I contacted AHS when I had an issue from the summer because my air conditioning went out. The techs replaced the board, but the person before them forgot to update the heating portion. So, they fixed the air conditioner but not the heater. They had to order a small part, the replacement part took two weeks, then it was good.

Amazing Comfort was excellent and Fred was outstanding. He was timely, answered all my questions about the system and got the job done. The system in my house has the old style freon. Fred put in the new condenser that can take a 410 freon. He informed me that I have to replace the outside unit, then they can put a 410 freon. I’m very pleased with that because I needed to know that.

From day one, the tech called and said I could get my house rekeyed. I asked if it was for free and they said there would be no charge at all as it comes with my home warranty. So, I got out there and he did it. Then he sent me a bill for $75. But I thought it was free. Then I called the plumber as the plumbing was clogged. The guy came out and he didn't have the right tools. Then I called the home warranty and I asked what I paid for a guy to come out here when he didn't do anything. He was also saying that the repair was not covered while AHS was saying that it was.

American Home Shield's claims process is somewhat automated when I'm using the phone but they get back to me pretty quickly. I've done it four times over the last four years and I've not really had any problems with them. In general, the service companies that they use in my area and from out of town, but they're all extremely good and professional. In fact, that's one of their strengths and I've not had any issues with any of their contractors. The only problem is that it takes about a week to 10 days from the time I call an appliance issue in to the time I get it fixed. It takes a couple of days for them to schedule the initial service call and the variable is the parts. These companies do not stock any parts, so they have to order parts and that can take anywhere from a week to three weeks.

I liked the idea that for 100 bucks, you can get almost anything fixed with American Home Shield. But that didn't happen with our refrigerator. I'm really disappointed with that. We had a refrigerator that went out a couple of weeks ago. The water line froze in the door. The technician tried to get it unplugged, but there was a burst in the tubing in there. He called us back, and it would need a new door on. But then, they don't make the refrigerator anymore. So they said, “You’d have to replace the refrigerator.” We got the new refrigerator today, but American Home Shield only gave us 1,100 bucks for it. I didn’t realize what it cost to replace that refrigerator with the same quality one. It was 2,900 bucks. I’m very unhappy with the money we pay, the amount American Home Shield gave us wouldn’t cover anything close to the refrigerator that we had.

The tech that came in was very knowledgeable. It didn't take any time for him to assess what needed to be done and had the issue fixed in less than 10 minutes. I'm happy to have American Home Shield and I just set up my renewal contract for them to extend the policy. I don't see myself having any home without having American Home Shield as my warranty company. But from a customer standpoint, it would be more beneficial if they try to add a little bit more clarity around the covered and non-covered options. Some things are a little bit vague and that leaves a technician to come out, make an assessment, submit it then it gets denied for not being a covered service. If some of us knew the services were not covered, we probably wouldn't call the home warranty company in the first place and end up spending that $75 fee for the technician to come out to do an evaluation.

James is a wonderful fella. I recommend him to my friends. Good repairman. He's pleasant to be around. He's been here several times now. We met him through American Home Shield. Just been a good company. It's having the peace of mind and knowing that $75 is my cost whatever happens.

I love AHS. It worked out well for me. It's nice to not have to worry about finding a plumber or an electrician. It's convenient. I had an electrician come over here one time because I had a noise that was coming from the vent on my air conditioner. We thought something went wrong with the air condition unit. The tech came and said, "Nah. Because your daughter's bed’s pushed up against the vent in the other room, so it was causing more suction as a result on the one in our room and it was making this loud noise. That's all it is."

American Home Shield has always been satisfactory with their services. When I couldn't get any heat, I did a claim by phone. The rep said 24 to 48 hours before somebody would call, but the repair company called in a matter of hours and scheduled everything with me. The guy came, checked my system out, discovered that it was my thermostat and we got that taken care of. He did a great job. He explained everything to me and showed me a few things that I can do on my own.

I was upset for a while because I had a situation going on with my furnace. AHS was trying to say that it was not normal wear and tear and that they were not going to fix it. So, I had to call and I was on the phone for over an hour explaining to them it wasn't fair and they had been doing this and doing that for this long. But they had basically closed down my order and and said there's nothing else they could do. I had to go buy a air conditioner. I found a company myself and got my own second opinion. I then called AHS again a month and a half later. When I told them about it and let them know everything about my situation, that was when they said that the repair would be on them. This time, they would send their techs out for a second opinion. I talked to the right person and got me some help. But the other person who I was trying to talk to before wasn't good help.

Climate Control Heating and Air was out because the furnace wouldn't fire. It was throwing a code. The inducer motor seized up but I don't feel how it was addressed should have been the long-term solution for it. If it seized up, spraying WD-40 into it isn't going to solve it. It may happen again. I feel like it should be replaced. If you paid somebody $100 to come out and spray a couple of shots of WD-40 into your furnace, you'd be a little upset. Also, my husband told me they weren't fully stocked with their new van. If they're going out on a service call, they should have everything. The technician asked if we had WD-40 that he could spray in there. I would have given it to him if he needed it, but that was something I was paying for. They should have that. Also, if I'm paying for this, a couple of shots in the motor to make it turn again but for how long? In three months, am I going to have to pay another $100 to have them come out and replace this motor this time?

I have a French door with the bottom freezer, and I was having leaks from the bottom freezer in which there was slab of ice that formed every few days. The tech looked at it and realized that the door was not attached properly. It wasn't secure on one side, so it never sealed completely, which is why ice was able to form. He he defrosted the ice with a blower, cleaned it all out, took the ice out, secured the drawer on the side, and it's been working great ever since.

Any time I call American Home Shield, everything happens immediately. It does not take long for somebody to come out. If you're a homeowner, your best friend is American Home Shield. They were awesome.

American Home Shield is a good service. I recommended it to several people in the past. They got good coverage and reliable contractors. I had issues with two outdoor faucets and a washer drain pluggage. One faucet needed a new seal. It was leaking. The other faucet needed a retaining bolt because you're able to bring the spigot all the way out and then plug it. It comes apart from the faucet. I watched the tech when he was here, and he walked through what he was doing and what he did to fix it. He said he was going to reach out about one faucet with the retaining bolt because that issue has not been resolved and he needed to contact AHS to see how they wanted to handle it.

I've had American Home Shield off and on for years. I had them at my rental property before and now at my home. It’s a comforting feeling knowing that if something goes wrong, I just have to pay my $100 deductible. When we've had issues, we've gotten the call the next day. With my last service for the toilet, the guy called me that morning and asked if I was busy because he would come in 20 minutes. I was very happy with it. It's worth it and I like it.

We used to be with Old Republic Home Protection and when I would call that company, I'd be stuck going through electronic voice hell until I could finally get to somebody. But when we switched over to American Home Shield, all I had to do was log into a website, say that I've got this appliance issue. and the guy came out. It was very prompt. He looked at everything, figured out what needed to be ordered, then he came back and put the control board and another component in. Both of the light bulbs were burned out and I thought that I had to unscrew the screws. But the screws weren't for the glass that goes over it. So, he was very patient and super sweet. He explained it to me and showed me how to replace my lightbulbs. He also got the icemaker working again. And all was said and done in a week's time, which was fairly quick.

Appliance Magic worked on my refrigerator that stopped cooling. I called in Friday, and they came Monday. The technician did good. As soon as he looked at it, he knew what it was, and he fixed it. However, when you call AHS, it's a long line chain to get through. Then when you go on the website, they ask you the same questions. If I already had an appliance serviced before, they should have the make and model of the appliance keyed in. They had already worked on the refrigerator about five times. I keep repeating and have to go look for the serial number.

We moved into a house and the water heater had a leak at the base. We put in our claim and American Home Shield assigned Grade A Plumbing. They came out and saw that it was something that wasn't going to be fixable. But we had some difficulties figuring out how the process worked. When Grade A Plumbing left, they had said that we would be hearing from American Home Shield and that they would order the new water heater. The reality is American Home Shield closes out that claim once they show up. There was some confusion there because I didn't know that. I was wondering why was my claim closed but I didn't have a water heater yet. But everything worked out fine and we had the water heater put in last week. Grade A Plumbing was always there when they were supposed to be there. They were friendly and very helpful. In fact, we have another issue that we just opened another claim for and they are coming out again today for that.

The freezer of my refrigerator was freezing but the bottom half of it was not getting cold. It was fixed in four days.

We had toilets that were leaking and the seals were shot on all three of our toilets. The repair guys were able to get here the next day and they were awesome. They were so much better that the first ones that American Home Shield assigned to us. They never called us until late that night, even though AHS expedited it to an emergency because we had water running constantly. It was a Wednesday but they couldn't get to us till Monday. So when I called back, AHS got ahold of Nine Lines and they were out here the next morning.

We had one decent experience and one horrible experience with American Home Shield. Our air conditioner went out at the beginning of June, and it didn't get fixed until the end of September. I got the runaround every time I called. There were times where I called and had to be on hold. Once, it was four hours trying to figure out what the issue was. At first, they didn't order the right part. Then once they did, it was backordered. The air conditioning company that we were working with told me that if they could order it, they would have it within a week. But American Home Shield insisted on using theirs, probably because it's cheaper. It gets over 100 degrees where we live and we went the whole summer with no air conditioning.

I had my garbage disposal broken. My faucet was messed up. I went out and bought all that stuff. Then when the ice maker went out, I said, “This is costing me too much money.” I was freaking out. Then I remembered I have AHS. I called them and the techs came and fixed the icemaker. Their customer service was great. When I called about the problem with the icemaker, the young lady that answered the phone was very nice. The gentleman that came out to look at it and then he came out about a week later to fix it was great and very polite, too. AHS is great to have and great to use.

I haven't had any problems that American Home Shield hadn't come out to fix. They have been very quick on answering any questions or getting a technician out. I put in a service request because my water heater needed to be fixed. I had a problem with their website, though. For some reason, I was unable to access my account. It was down the weekend that I was trying to call for this repair. I filed a complaint without logging into my account. Then, I got a phone call from American Home Shield trying to get in contact with me about who would be coming out and it was followed up with an email. Pro-Tec Plumbing & Drain came out and the guy knew what he was talking about. He tested all the connectors and said that he did not find any leakage. He told me to call the gas company if I don't feel confident about it. He then proceeded to set up my water heater and it fired up perfectly fine. It's been working ever since.

A technician came out and did the service for the garage door. He said the motor was gone. I upgraded, so I got a bigger system. I also have a dishwasher that a technician is doing today.

When I did a little laundry, the washing machine leaked. We made a claim with AHS and we got it fixed. Since the repair, its performance has been perfect.

When I put the wrench underneath there to turn the garbage disposal to see if anything was stuck in it, it would turn and then I would push the reset button and it would go up and fall back down. Then it would work for a few seconds and make a funny sound and just completely cut off. So I checked the wiring and the wiring was fine. I knew that the garbage disposal had an issue and when the guy came out, he looked at it and said that the garbage disposal needed to be replaced. Then they put a new garbage disposal in and everything's been working fine since. My wife was happy with what they did and he explained things to her. When our daughter purchased the house, we told her to get AHS, too. And in all of our houses, we ended up getting American Home Shield.

My refrigerator needed a filter. The problem is mine is older and it didn't come with a filter. I went online, made the appointment that day, and American Home Shield provided me the name of All City Appliance Repair as the company that was going to help me. We did a video call and I was told that I would have to call a plumber to install a filter. But because my refrigerator is a little old, plumbers don’t even fool with that. I had to get a new refrigerator. I had another claim with American Home Shield before COVID and that was for my garbage disposal. They took care of that. I probably need to put a claim in to get a service on my heating unit.

My refrigerator went out on me. The technicians that came were very professional. I've got lots of things repaired with AHS. The worst part is they don't work weekends, which I can't understand at all. That is awful. The best part is that the cost is at a fixed price, they're very efficient, and they definitely contact you to make an appointment. So, they're very good and save you money. Overall, it's been a long time that I've had AHS and they've been excellent service. I recommend others to get American Home Shield if they're a homeowner, especially if they're gonna own their home. For appliance repair, it can get repaired at a good cost.

Drew's Pump & Plumbing came out and replaced our hot water heater. The process with AHS was very efficient. He called us the same day. Usually, we wind up calling whoever's the contractor. But this time, he called us a few hours after we had filed the claim online and he explained that he couldn't get here before Thursday, which was two days later. But that was not an issue. He came out Friday morning and had the new hot water heater with him and he installed it and it's been working fine. He was a very nice man to deal with. Very gracious and very accommodating. I like that AHS finds a contractor and that we don't have to haggle about rates and their service is usually prompt.

The furnace wasn't producing heat. I went to the website and put a claim in. The contractor was excellent. It was something internal that they cleaned up.

The tech worked on the toilet in the house and he fixed it. He tightened the thing and he was out of here within 30 minutes. He was good. American Home Shield is a good company to go with. We had an issue in the past where it took them almost two months to fix the problem. But this time around, it was okay.

Recently, I had a blocked and leaky garbage disposal unit. The techs replaced it and everything went fine. AHS has done a good job and I've gotten good referrals. The contractors they've sent out have been competent. They have gotten the job done at a reasonable cost. Also, AHS has gotten a lot better at getting their service providers out in a timely manner. The downside is that they want to put a band-aid on things. Every other summer for six years, our air conditioning unit would go out in July. We're in Arizona and we'd be without AC for a week while the other busy AC repairman would get around to us and they would fix it. All they would do is change the lube, put some Freon or change a bearing.

I had two toilets that were both functioning incorrectly. One had a bad flush valve and the other one had a bad fill valve. Jacobs Plumbing came out and replaced the components within the toilet that needed repair and took care of the problem. As long as it's a fairly clear-cut covered repair issue, the claim process with AHS has been very straightforward.

I’ve only had one claim with American Home Shield and the setup was a simple and easy process. I appreciate that. My dad spoke with someone prior to my involvement to ask a few questions and that went well, too. I was impressed with how quickly a service tech was sent out as well. It was a plumbing issue and the tech was great. He was professional, very timely and easy to work with. Due to circumstances, I wasn't able to have the home inspected till after the purchase. We were trying to move quickly on the sale so it was nice to know that I could purchase the warranty. A couple of issues weren't covered by the warranty but it's nice to know that the ones that we found could be taken care of. It gives you a little bit of peace of mind that you're not going to be responsible for some unexpected middle of the night repairs or things that you weren't planning on. With everything else going on with moving into a home, it was comforting. So, that was helpful.

My gas furnace is working. The heat was coming out. There was a part in there that was wearing out, and it started making a loud continuous sound when it first came on. Like it was buzzing. The contractor came in very quickly, diagnosed it, repaired the part and bounced. They were good. American Home Shield's customer service changed to the point where everything's automated. It's simple. And we pay beforehand now instead of paying on the back end. It's good.

American Home Shield has been excellent but since the pandemic, I've been having problems trying to get the company that has been in my house several times. My washer was making noises about a week and a half ago. I called American Home Shield and made a work order. The contractor came to my house and repaired my washer. HAR Appliance Repair's Tony has been to my house several times. He's a very personal person and he takes his time. He tries to fit in my appointment that day and he does excellent work. He's very knowledgeable about the different appliances.

The electrical panel was buzzing. It went from one outlet not working to six outlets and they were also buzzing. When I metered it out, the voltages were all over the place. The tech assessed that the ground fault circuit isolators were bad for two sides of the house and he replaced those. He checked the panel also to make sure that there was no corrosion and that there was nothing with the circuit breakers causing the issue. It was determined that it was the GFCI that was the problem and he fixed that. He did a really good job.

There was a leak on the tap in the downstairs toilet and also in a tap in the kitchen. I sent in the claim through American Home Shield website. The contractor came and changed some hardware cartridges in one case. For the other case, something inside was loose and they fixed it.

Air Majesty came out for a heating issue and the tech, Mike, was so professional. He called me and let me know he was running late on everything. When he came out, he told me that he didn't think the unit was charged properly when it was put in so he charged it. It's been running fine since.

American Home Shield has been really helpful. My furnace was damaged and the tech fixed it. He thought it was one issue, so he came out and fixed that in the morning. But ended up being the motherboard or the circuit board, so he came back out later that day and brought the right part. He was quick and professional.

We chose American Home Shield based on a recommendation from our friend who used them. We've had three claims and the most recent one was for our dryer that stopped working. The contractor had to order a part and come back. We were over a month without a dryer. I didn't feel like the whole company was very professional. It was way too long of a process but most of our other times have been better. Air Plus came for a preseason check. They said everything looks good. Our filters were clean and heater is working. The guy was very friendly and professional.

The tech that came out through American Home Shield for the garbage disposal was fine. Having the home warranty saves us a lot of money.

The heater stopped working and the service heater light came on. At Your Pool Service, the contractor, gave me a call and told me that they got my claim. I’ve dealt with them before so I’m familiar with them, and they said they would come out in a couple of days and let me know what’s going on. They came out when they said they would and fixed the problem, and let me know what the issue was. The heater is working as I would expect it to. We've had a good experience with American Home Shield so far and the things that I have expected to be covered have been covered, and that's helpful. It's been nice to know that we have it and I renewed the contract because we had to use it several times over the last year when we moved into our house, and it was worthwhile to keep that security around because we would continue to need it.

I had a soft spot in the floor and it felt like I was sinking. If I walked over it, I thought I would go through the floor. I pulled the carpet up and the hardwood was damaged and it was an all-around thing in our floor. So I assumed it was a leak. We called the plumber and he came. He went under the house, checked everything, and he saw that the porch leaked and that it brought it towards the house. The porch was on an incline. The plumber told me that he would call American Home Shield to address the issue. But they would not honor it because it was not a plumbing leak. It was a rain leak.

We had two faucets that were leaky and a shower that needed to be redone. The claim process is pretty simple with American Home Shield. The only hard thing is getting a hold of a person if you have an issue. It would take sometimes an hour to talk to a person. We had an issue where we were waiting to hear back and it ended up that our separate fridge and freezer wasn't covered even though they told me when we started with them that it would be. The agent didn't know and I didn't read the contract that it wasn't covered. So, that was a misunderstanding.

I haven't had any problems with AHS the two times that I've had to use them. The techs have been very courteous and knowledgeable. For my recent claim, they had to replace all the ice maker stuff on my refrigerator. The tech had to order parts and it was about a week later when they came in and he came back out.

A lot of my stuff went out all at once and it was devastating but Discount Contractors was excellent. They came in and they did their job. They were quick, fast, and knowledgeable. But I can't pull up my contract online and I've told AHS that. When I pulled it up, it pulled up my name and address but when I clicked on the contract or try to submit a claim, it wouldn't allow me to do it.

I get an email from American Home Shield when I submit a claim. Sometimes, the contractor calls me for an appointment. But usually, I end up calling them. When I call them, they usually answer the phone. When they call me, they have two days to get in touch with me. Recently, my refrigerator wasn't cooling. ALERT Appliance was great.

When I purchased this property, I was given list of every home warranty company. I read through everybody's brochure front to back and did a little bit of googling. There seemed to be more satisfaction with American Home Shield and the package was better. Recently, I had an uncontrollable leak in a bathroom tub faucet, and I couldn't shut the water off. I called in the claim once I got the water off completely in my house. When I called, I had to go through the switchboard and they give you a longer estimated wait time than it took. Patriot Plumbing came to take care of the claim and two faucet drains, and the experience with them was great.

The dishwasher stopped working properly. I contacted American Home Shield by phone to submit my claim. Astro Appliance showed up in a couple of days, and then they had to order the parts after that.

The first person I called way back when I first used AHS wasn't good. So, I complained about their service. The second time, they sent this gentleman from Express Appliance. So, when I have an issue with something, I ask for that person because he is competent and fast. He has been very quick at diagnosing problems.

AHS is a good security blanket. One of the water heaters, the pilot light wouldn't stay on. And so, they had to replace the whole heating or the lighting unit. My plumbing issue got resolved and everything went fine. The contractor was great. They did what needed to be done and did it right. It was quick.

We weren’t getting any heat. And so a technician came from Sundance. He was very knowledgeable and he gave us some information. He said it looks like a control panel issue and he replaced that. But we still weren't getting any heat so he came back and said that the furnace needed to be replaced. Everything was through American Home Shield. The tech said, “Well, we contract with them. We don't do any outside work so everything goes through AHS and they contact us".

I had Total Home Protection prior. I was having struggles. Even though the deductible was lower, I couldn't find any technicians to do any of the work that I needed. And that was a little frustrating. My brother had American Home Shield, and he was really happy with it and the results that he had gotten. Whereas we both had different things at different houses at the same time, and his would go through and get done. And I would still be waiting. And he said, “Well, you need to change.”

So far, so good. AHS has been responsive to my requests. I have them for my home and for my other place up in Palmdale. They were used twice up in Palmdale and the tenants were happy with the people that came out to do the repairs for their issues. Here, I had one claim and the contractor was quick and called me to schedule the appointment. I was happy with that. When the technician came out the first time for the washing machine that kept stopping, he thought he had fixed it, but it was not fixed. I kept getting an error message. Another guy came out and replaced the memory board. When they were here, it worked right. When they left, it stopped working again so I had them come back out. It's working fine now.

Everything is pretty quick with the claims process and the techs have been professional. I had maintenance on my furnace and the techs came to check on the AC again after they fixed it close to a year ago. But I had one tech from Cutting Edge acting rude while my wife was here. They replaced the compressor and a few months later, we had no AC. I was telling Home Shield was, “Why is it that not even a year later, the AC is not working? And then when we have to get it done, we have to recharge it with Freon and spend hundreds of dollars all over again.” AHS was supposed to get back with us but nothing has come about. I don't want to be spending an extra amount of dollars. AHS should just get companies in, do what they have to do and get them out - not fix something just to say, “Okay, it might last a couple of weeks or a couple of months or a year.“ Other than that, I'm pleased with AHS.

My refrigerator was not working. A guy came and took a look at it. He pulled out the fridge, did some tests, and worked on it. Afterward, he said would have to report to American Home Shield then get back to me. The home warranty called and said I could go buy another fridge. I did that and sent them the receipt. I've been using this home warranty for a while. I have four properties now that they cover. Initially, I used them once in 2000 and sometime in about 2015. I then went to Choice Warranty. Two years ago, I signed back up with American Home Shield. Compared to Choice Home Warranty, they're nice and great.

My heat was not working and the contractor, Fire & Ice, was fantastic. I had no issues with this one but I had a big problem with American Home Shield with a claim I put in for the AC. The customer service department was terrible to deal with it. They were telling me that they were scheduling somebody, then they would call and cancel that person. Over the summer, I was at the point where I was going to cancel my policy. There are a ton of companies but AHS doesn’t have enough service providers in my area. So, they always use Fire & Ice. It is a one-man band and the tech was very busy over the summer with a ton of people calling in claims. And AHS not willing to be proactive to look for other providers that could have helped me out.

For our recent experience with AHS, the techs did a great job. I had a washer that was not draining correctly. We called them and they made the appointment. They showed up on time. They took care of the problem and the problem seems to be resolved. The only thing was that AHS had a long wait time on the phone. They keep you on the line for a long time, about 30 minutes before you can reach somebody you can talk to. Also, I've had American Home Shield for years. It seems like every year they increase the prices. I started with them with $59 a month. Now, it's $81 a month and I'm debating if I should keep them. If they continue raising their rates, I probably will drop them.

After making a claim on my non-working refrigerator it took three companies before the real problem was found. It took almost six weeks to get a replacement because it could not be elevated as it wasn't really urgent! I was told on at least 11 different occasions a customer service supervisor would call but no one ever did. I was also told because the work order took so long I would be refunded my $109.50 service call fee but I never received it. I was told finally that since the problem was solved I was no longer eligible for a refund. Their credibility is zero as far as I am concerned.

I had an American Home Shield warranty for 1 year. At the 13th month of service I see that my auto payments were higher. I noticed this on the 3rd month into the increased rate. I called to find out why and I was told that my contract was the same but rates increased in my state. But this was not the contract rate I agreed to though. And, I was definitely never notified of an increase. I find this very suspicious since I can start a new account at my same address and the rate would be the exact same as it was all year. I believe they just increased the rate to see if they could get away with it. I asked to speak to someone that could help and my call was terminated. I believe I should be refunded for the difference of the increased rate. Going to cancel service and advise others to stay away from this company.

Express Appliance did a virtual appointment and it was great. It was a video call and I explained the issue. They fixed some things through my camera and didn’t need to come out to inspect. I have a lot of faults on American Home Shield but when it came to this particular incident, they handled it well.

We bought the house and the seller said that they were furnishing us with a one-year warranty from American Home Shield when they sold the house to us. We had difficulty with getting the whole plan started because somebody didn't get the address correct. It had our street address placed in a different city and zip code so we never received the information about the warranty until I called. We worked hard to track it down with the Realtor’s help. Once it started, then we were fine. I would just recommend that buyers make sure the address gets done right.

We used American Home Shield a few years ago and then, we purchased our new home. I originally had another company that we started with, only because they offered some specials, and I had the worst time with them. I said that I was going back to American Home Shield and never leaving, and I have had such a wonderful experience. We've been in this new home for about a year and a half and I've had to get a few things taken care of to include HVAC systems. Most recently, we had servicing done on our system for preparing for the winter and I've had a great service with them.

The dryer wasn't working and Omega Force Appliance Repair was dispatched. We had the video chat with them on a Friday, and then on Monday, they came out and replaced it. Great service. I just wish that they have more vendors or more people available for servicing. We liked everything that was covered under American Home Shield that we couldn't get with other home warranties that were out there.

The pool wasn't filtering so I knew there was something wrong with the filter. I put in the claim to American Home Shield. South Tampa Pools came out and fixed it. They were very friendly, professional and prompt. It was good service.

Sears, the contractor, couldn't fix my oven so they gave me an option of replacement, which I would have accepted but the one that fit my wall unit wasn't available in my zip code. The next one was $1,800 plus what they were putting towards it and I couldn't afford that. But I found one online for about 1,200 bucks and American Home Shield is sending me 1,300 so I'm happy with that. The only thing I'm not happy with, and it's not their fault, is they were supposed to get back in touch with the people who came out for the fans that I already paid for, and I haven't heard from them yet.

Everything has been fine with American Home Shield. The last thing I had was we had my refrigerator replaced. Going on the phone takes a while, but it's okay. Everyone did a great job and they were pleasant. And I have recommended AHS to people in the past. Everyone should have the warranty. It's better than getting your extended warranty for the appliances.

So far, the claim process has been good. I'm very satisfied with Home Shield. The tech put in a new circuit board on a Tuesday. He was friendly and professional. He told me everything was fine and running well. He left about 2 o'clock and shortly after that I had no heat. I called them back and they got back with me on Thursday and said they couldn't come back 'til Tuesday. Right now, I’m waiting for them to come back.

American Home Shield has been working great for us. The first service was for a rekeying and this time is for the AC. It wasn't cooling enough or not quick enough. I also wanted to make sure that the unit was working properly because it was loud. So, I didn't know if it needed some cleaning or they needed to clean the fan or see what was wrong with it. It ended up that the filter also was very dirty. The previous owners didn't change the filter for quite some time, probably since when they got the unit. The techs were very professional. They went the extra mile because I was asking just to verify the unit but one of the guys went into the attic to see what the problem was. They gave me some extra tips on how to keep the airflow properly around the house and did a couple of extra stuff that I liked.

I hope the warranty pays for itself. But everything with the rekey worked great. It was very easy.

I've had AHS for years and I've never been disappointed. For a while, it was hard to get ahold of them. They didn't have enough people and even the contractors complained that they'd sit on hold for hours. But it seemed to be improving. I had a couple of bad contractors, but I communicated with AHS and told them to not send them again. I've had HomeTown appliance come out several times and it's run by a woman and she's amazing. I would recommend her to anybody.

American Home Shield sent Reliable Mechanical Services to do the regular service check on the furnace. The tech said he had to replace a capacitor on it and he did that. The whole thing wasn't even an hour long. It was 20 degrees here this morning and the furnace was going. We've had AHS since we bought the house, which was in 2007 and sometimes, the claim process is not as good as other times.

I had some problems with some ballasts and some kitchen lights, and AHS took care of them expeditiously. They've also helped me with my refrigerator, a gas furnace, and the microwave. But they should have a better selection of contractors because I have a plumbing claim and I'm still waiting to get that resolved.

We live in a three-storey townhouse. The second floor is where the kitchen is at and it has beautiful hardwood floors. We had a problem where there was water was everywhere. T Mayes was the company that came out and serviced me. The work took more than a day. They were able to figure out that the water was coming from the refrigerator so they took the hose from the back of the refrigerator and put it in the sink and let the water drip down in there so it could be repaired.

Our dishwasher was leaking and MC2 Appliance came out. Their tech was very quick to assess what the situation was and he let me know what the problem was and what he was doing the entire time. He fixed the problem very quickly. He was carrying out a conversation with me and was being very personable, which was awesome. American Home Shield is worth it. It was a fantastic recommendation that we get it. Having the service was extremely helpful. We just made one call request and somebody came out and fixed our stuff. We could then move on with our lives. That was extremely convenient.

Periodically, our icemaker would make a grinding, popping sound that was. I could hear it all over the house and it would wake us up at night. The gentleman had to order a part and he replaced it. Now the icemaker works fine. We've been generally pleased with AHS so far.

The garbage disposal was leaking so I called American Home Shield. Within an hour or two, SWAT Plumbing called me to set up an appointment and they came out within a couple of days and fixed the garbage disposal. It was all good.

The refrigerator stopped getting cool. It was a couple of weeks before the techs could get out. The first contractor AHS set me up with, I called and the rep told me that they were too busy. I'm like, "Okay.". It's understandable. And then I had to call AHS back and I told them, "Them people said they couldn't get out here to me." AHS said, "We're gonna find you another person." They found Sears. When the tech came, he diagnosed what the problem was. He said the ice was freezing around the motor and the heater wasn't stopping that ice from freezing. He ordered an ice maker and some type of motor in the heater. He did what he had to do. However, the refrigerator has been making a little noise.

My hot water heater was leaking and my basement was all wet. The tech that came out was knowledgeable and friendly. He did an amazing job. He taught me how to turn off the water to the house. He went above and beyond. He measured my door to my basement to see if my washing machine can get down there. He put the heater in perfectly and then cleaned up after. Everything works perfectly. American Home Shield is a great company and I highly recommend them.

My fan in my bathroom and my smoke detectors weren't working. The next day, the contractor called me to set up everything. The repair took a little over an hour, because the tech had to go and pick up some parts that he needed. If he had the stuff already, it would have went super fast. I’ve been with American Home Shield for seven years. It has been a wonderful company to work with. I have referred them to a few people.

I've been pleased with American Home Shield's claim process - the filing of the claim, the timeliness of the technicians, and responding to the request. Something happened with my washing machine. I had a year and a half old Maytag, and it quit on us. The contractor seemed to have fixed it. But my wife said last night that she felt like it was not spinning. So, we're gonna look at it for a day or so to see if it is going to be fine, and see if we don't have to get them back out here. But they were very informative. They kept us in the loop as far as ordering stuff and did what they needed to do. They were very professional.

The dishwasher would not run a full cycle. We would get an OC code that would appear and the dishes would not be fully cleaned. We need to call back because it did not do it when the guy was here. He started running the cycle and it washed. But he didn't stay for a complete cycle. So it did the same thing again. The tech said to take a picture and a video. But it's nothing we could take a video of. We couldn't see through it. So when we open it, we could take a video of what happens. And we watched it twice since. The issue isn't resolved, but we had a good experience with American Home Shield. The people we spoke with on the phone were pleasant, and the technician was nice.

My showerhead was spraying all over the place and I had bought another one to get it replaced, but the tech said he couldn't replace it. He just tightened it. But it seemed like it's still spraying all over the place. There's this crack in it and he didn't wanna fix it. I also had a claim for two sinks. The first time, the guy that I called said he only had one on order and that he could only fix one. So, then I had to call American Home Shield back again for the same thing to tell them I needed that fixed. I still have one sink I need a repair on. I was disappointed that when I called, I got somebody that didn't really understand. But overall, I enjoy American Home Shield. They did what they say they were gonna do. They send out nice people, so I was pleased with it.

Ace’s Garage Door Repair came out for an issue, and the claim was addressed terribly. When I requested the claim, they never asked me any specifics. You don't always have the contract handy, and there are always fine prints and you're not aware of them. I made the request and the technician came over. He said, “Well, this is not something we cover.” I paid $100 for that. My money is gone and the problem is still there. I did call American Home Shield and then they said, “Oh, it's not covered.” I said, “Well, it's not covered, then you guys are supposed to pre-screen when we make the appointment.” As a homeowner, it is a good idea to look in policy, but AHS can be more clear, too. At this point, I'm very dissatisfied because I had one more issue and it's been going on for almost five months.

I had a refrigerator that was leaking water on the floor and when the contractor came, the time changed a little bit but they called and told me. The guy did a great job. He gave me a couple of tips on maybe how to avoid the issue with the refrigerator. I liked that with American Home Shield, the payment is taken care of. You don't have to pay the technician. He comes, does his thing, gives you a receipt, and leaves. There is no exchange of money. It's already been done through AHS so it was very easy.

We've had AHS since May of ‘21 and it usually takes a week to 10 days for them to assign it to a contractor. That's slow and then the contractor is hit or miss. AHS needs to expand the number of contractors that they have servicing a given area. That way, it's easier for them to get the job done in a timely manner. They had assigned a plumber who took weeks to come out. Our oven went out and I have a request pending. It's been eight days and it hasn't been assigned to anyone yet. They also need to expand their call center because it can take 45 minutes on hold to actually get to talk to someone.

American Home Shield is a quality company and they get the job done. It's worth the peace of mind to pay for it every year because I know that when something breaks, it'll get fixed without costing me a fortune. When I put a claim on the computer, somebody calls me and technicians come out to fix whatever needs to be fixed. There were a couple of times that the online claim option did not work properly so I just called it in. I had the refrigerator ice maker fixed and that was a quick fix.

American Home Shield is always awesome. I've always been comfortable with them and happy with their service. The only thing is when they sent a guy out with some kind of appliance repair company, and he was horrible. Out of all the times I've used American Home Shield, my worst experience was with him. Everybody else has been very professional. They try to get you in in a timely manner. Something happened with Drain Masters. My water pressure was low, so they came back out and they didn't charge me anything. They had to replace the faucet on it because something went bad. Those guys were wonderful.

I've had AHS for over a year now and most of the time, they’re very good. I had two toilets that just kept running. Your Texas Plumber came out and did the repair on the same day.

I've been having pretty good luck with American Home Shield's reps. They're really nice. AHS sent an appliance man for my dishwasher. There was a wire burnt and he said he couldn't do anything until we had an electrician. So, American Home Shield sent A & Z Electric. The electrician fixed it. We've had good contractors and I've been very satisfied with AHS so far. It's a good insurance to have on your home appliances and everything.

The igniter went out on the stove. So we've got all four tops there without anything. The technician gave me the first time diagnosis and ordered the parts. I waited about two to three weeks then he came back and fixed the problem. He was friendly, very professional, and mindful of the surroundings here.

On a Wednesday, the compressor on my AC wasn't kicking on and it stopped cooling. So, I did a claim with AHS and the next day, Thursday, Tca HVAC called me. I talked to them and they set up an appointment. They came here first thing Friday morning and diagnosed that it was not the air conditioning unit compressor. They checked it and it turned out that the breaker in the panel that turns the compressor on was going out. It's supposed to be 210 and it was 118. So there wasn't enough power to kick the compressor on. Naturally, the HVAC guy couldn't change that because that's electrical and I understood that. So, they closed the AC claim and filled out the paperwork to transfer it to electrical. I've used them several times in other instances, so I'm familiar with their people and their work. They do beautiful work.

In my recent claim, the garage door motor wouldn't work and the contractor replaced that. It's working well now.

The heating part of our oven was not heating up properly. I called AHS and had a very good experience with the reps. They're very helpful and easy to deal with. Within a half-hour, NorCal, their contractor, called me and set up the appointment to assess the situation. The techs told me exactly what was wrong and ordered the parts. It took a couple of weeks to get those because it had to come from back East but I got the parts and that night, the stove was operational. I would most definitely have AHS.

There was a leak underneath our kitchen sink and there's water underneath the sink. The gentleman who came out said that it was coming from the faucet. We have one of these retractable faucet sprays. He took it, said that it was loose, screwed it in tighter and said that fixed it. It didn't fix it. The faucet probably just needs to be either replaced or that part on the faucet in the sink just needs to get fixed somehow. I called Whitney back and then I received a phone call from one of their reps about three days later. But I did not give them a call back to say, "Hey, this issue wasn't resolved." So, they did try to call back and contact me to resolve it, but I did not follow up with them on that. My reason for signing up for American Home Shield was that if I had a problem like this, they would come out and fix it on the spot and I would not have to waste time calling them back, playing phone tag and doing these different things.

I had a claim for the repair of the refrigerator and when the techs came out, the techs didn't do anything because it turned out it was a manufacturer's problem. They had me call the manufacturer and even though it was out of warranty, the manufacturer repaired it for free. AHS was fantastic but I wish I had known ahead of time that they don't do manufacturer problems. The refrigerator’s three years old and if I had known that, I wouldn't have paid the $75 to have their guy come out and tell me that they don't pay for that.

We ran the washing machine and water came up in the sink and filled it up. Water also came up somewhere from behind the washing machine and went into the garage and into the laundry room. There was an issue with the sewage pan. We were also having an issue with three of our toilets not flushing properly. We reached out to American Home Shield.

The claims process with American Home Shield is very difficult. They've gotten better about answering the phone because sometimes I used to wait two hours on the phone. I'd have to put it on speaker dial and just wait. Now, on the average, it takes about 10 minutes. But I have spent hours on the phone with different situations repeating. In fact, I have one right now that has been very recent that I've been dealing with.

On the whole, American Home Shield has been really good. I've had the warranty for a number of years and they took pretty good care of us most of the way. It was really good to have the backing and not have to write as big a check. There was one job though for a hot water heater and the vendor came up with a bunch of extra expenses. He said, "American Home Shield requires that I bring all of this up to code, and they won't pay for it." The cost was prohibitive.

The washer had a leak and the dryer continued to spin when we would open the door. The contractor was very quick, thorough, polite and professional. They showed me the pieces that were malfunctioning. They filled up the washer with water and there was no water leaking in here.

I had some things break down in the kitchen, so American Home Shield replaced them or gave us money for the value of the appliances. I also had to have the pool's pumps replaced and o-rings done. It was taken care of. So, I was really happy with how everything went. I just paid the $100. That is what was great about it.

American Home Shield has fixed my heater twice. The claim process went well and I had a good experience with the tech. He found the problem and repaired it. I had called another company and they told me I needed a new heating unit. But AHS's contractor repaired it. The only trouble I have is that I had a claim to repair a doorbell and it's still not working. But I don’t wanna pay to have it repaired again.

American Home Shield is a very reliable company. They promised to fix whatever it is according to my contract and they were definitely faithful to my contract. They say, “Okay, pay this one, we’re gonna fix this one.” I recently had claims on my furnace and sink and both of the contractors that came were very good.

American Home Shield's service is very good. The contractor did a really good job with my furnace. The techs were timely, explained what was going on and talked about what was the next step, and pulled through. Last year I went with another company when I first purchased my home and it was a horrible experience. It was close to the end of the contract and I had a toilet that split on the sides so I called that warranty company. They sent a technician and that tech was supposed to report back so we could make an assessment. He did not report back and I had to call nearly every day for over a week.