American Home Shield Reviews

It took a bit to get the appointment for the central vac, but we finally got it. And he was very professional. American Home Shield denied the repair because the tech would have to go under the house to repair some pipes that are there. He would do that, but I would pay for that part myself. Other than that, AHS has always been very responsive. There have been several times that I've used their service and they got a contractor for me right away and everything went smoothly. I recently had to have a new air conditioner, and that was covered by them. So, I'm very happy with them. I've just renewed. And I'm getting more coverage.

We have an air conditioner and it was making a noise. I submitted a claim in the portal which was very self-sufficient and easy to use. Somebody called me back the next day. I got one of the better contractors I've had with American Home Shield in terms of explaining to me each unit, what the range should be and where mine was at. The tech was very thorough and super nice. I just explained to him that I felt like one of the units might be making a noise. He said, "No problem" and that he would check each one of them. He had this thermostat that said what the output should be and there were four different levels. He screenshotted each one and showed me what the range should be and what my range was. I highly recommend using them going forward. He said everything was functioning.

I had an issue with the AC and the AHS rep was very helpful when I called. There were two technicians who came. They had to take out the compressor and order the compressor and come back and install it. They were great. They showed up on time and were professional. They got the work done quickly and works great.

It took two months for American Home Shield to get me a part for the AC. So we pretty much blistered for the entire summer. I had to pay for a hotel room just to get relief. I had surgery, and it was 100 plus degrees inside my house. I paid over $1,000 in window units that didn’t even work in the house. American Home Shield's service contractor didn’t care to help us with anything. They just said that the parts weren’t ordered and that was it. They didn't care that my children and I were suffering on a daily basis. They didn't care to help us with getting units or some kind of relief. Everybody took their sweet time.

I've been telling everybody they need to get American Home Shield. Recently, I noticed that when I went to get garbage bags out from under my kitchen sink they were wet. So, I pulled the basket out and it was wet under my sink. I called and a tech came out, looked at it, and replaced something in the sink. I dried it up, but it looked like that piece is still leaking, so I put in another request. I got online and looked and it said, “Is it still leaking?” So, I clicked on that and went through everything.

The button broke on the icemaker and it stopped working. The GE individual called me, came around, identified the issue and ordered the part. Then, he came back and replaced it with no issue. The icemaker is working great right now. I like it that when I put a claim in, American Home Shield responds as fast as they can and they have also fulfilled the expectation of my obligation. I haven't had anything rejected. Everybody has been professional and has shown up when they said they're gonna show up and been knowledgeable.

Our recent use of the American Home Shield was for plumbing. Before that, our garbage disposal went out. I've had a good experience with American Home Shield's customer service. The tech who came for the plumbing did a good job. He was quick to solve the problem and it was just a relief. American Home Shield offers good service and their price is reasonable on a monthly basis. It's worth the investment if something goes wrong.

American Certified Systems came out for the garage door and they were wonderful. One of the coil springs is broken and they did great. The garage door works fine now.

I have a big house with a lot of appliances and a pool. All that is covered. My AC would run for 20 minutes and stop. I called the techs on a Wednesday and they came out on Saturday. The tech didn't fix it all the way the first time and he had to come back on Monday to clean out the drain. But I've used that contractor before and they've always been pretty good.

My central air conditioner stopped throwing cold air. The fan stopped blowing completely and there was something else that the contractor had to replace. We were in the middle of a heatwave so it could've been worse. It happened on a Friday and the contractor didn't reach out to me until Tuesday. But they came on Thursday and then, it was a week for the part and they came back within that week. So, it was fine.

Sometimes I like American Home Shield, but sometimes I don't. The coverage is fine. It's easy to get on the list. Lately, they've been able to assign me a contractor quickly. But after that, it's between me and the contractor, and not all contractors in the past had been as good as GE had been. Until this time, GE Appliances has been that perfect. We were scheduled for last week but the person that they had scheduled to come called in sick. They didn't provide any alternatives and just put us at the end of the line. Now, we're not going to get our dryer even looked at until the 23rd of September. We needed it before the end of this week.

The claim was regarding our garbage disposal. My wife saw a leak underneath the kitchen sink. And it appeared like it was a slow leak because it hadn’t stained a lot of the wood underneath. It didn't get on the main floor. But it got soaked up into the wood underneath. The garbage disposal was never broken. It was just there was a slow leak coming out of it. I have a bad back, and I can't bend over and get inside there and look. My wife has bad knees. We can’t see where it's coming from. That's why we called American Home Shield.

The AC was short cycling. It was turning on and off in very short intervals and then eventually, it just did not run at all. HCS Mechanical came and replaced a part and the AC started running wonderfully. But last Wednesday, it started short cycling again. I've resubmitted a claim to follow back up with that and I've not heard anything yet. The first reaction was very good but the follow-up is really slow.

The water was not going out of my tub then it was leaking somewhere. I made a claim with AHS and at first, it wasn't submitted correctly. When the first tech that AHS assigned said that he was coming out, I told him that my tub was not the type of tub that he thought it was. So AHS didn't bother to send him over because it wouldn't have done any good. They got somebody else to come out and he hadn't called me before he came, but he was the right type of guy to check it out. He told me what the problem was and then he vacuumed out the tub. But he said that this was not under this AHS claim and it was not the type of job that they would do. It was more extensive with how this leakage was going, so he punched out the tub. So it's working now and it's not leaking anymore over there. Everything went well and the tech did what he could do for that.

I recently put in a couple of claims. One of them was very well. The request went in. The contractor came out quickly. They corrected the problem. And they're very clean and good. But the first request I did took a very long time to get completed. It was for the AC, which I put it in March of 2022 to try to get a jump on it because it was tested and it wasn't working. I called back in May. AHS told me that they couldn't provide service. I said I was not looking for service. I was looking to review what was going on through my policy.

We had a leak that was coming up underneath the grout of our tile. We didn’t know where the source was, and we assumed it had to do with the dishwasher. We made a claim with them. The guy came out and he was able to visualize. He unscrewed the thing, but apparently, whoever lived here before kind of jammed it in there. The guy didn't feel comfortable pulling it out. I was right there watching him, he did give effort but he didn't want to damage any of the surrounding islands, which I understood. Based on his assessment, whatever was causing it was not sourced by the dishwasher. So, it sounded like it was from another type of plumbing. I didn't open up another claim with AHS because I opened up five, and 125 a piece racks up. So, I signed off on it but he was professional and timely.

I'm happy with American Home Shield. I'm not happy with their AC contractor that's supposed to come out to my house. I had them come out August 25th because my air conditioner was not working. They sent out Rose Air Conditioning and the guy came. He was there maybe 20 minutes and told me it was all done. He put some freon in and everything was working fine.

My wife was here when the tech came out for the washer. She said he was great and that knew what he was doing. She said everything was done real quick.

A part went out in the hot tub. The tech did the work within 10 minutes. He was excellent. There was a situation when there were over 30 days to get something resolved and American Home Shield said that I had to open up a new service request. That wasn't a good thing, but it worked out.

There was an issue in my laundry from the outside. I contacted American Home Shield by phone and spoke to a representative. They were glad to assist me with my concerns. From what I was told, the issue wasn't covered under the warranty. So, they just let me know what the issue was. It was a foundation crack. As of right now, I had to pay someone to come out and fix it.

The lights went out and American Home Shield said they don't cover fixtures. I was surprised that they didn't cover any of that nor did it cover my garage. My motor thing wasn't covered either. Checking the air conditioning when the summer comes in is supposed to come with American Home Shield but that's never done. If the techs come out to check the air conditioner, I'm charged for it. But most of the time, the AHS service is good. I get what I pay a month and I break even for what I paid for the year. I've been filing claims every month for the last three months. I had a pipe that was clogged up and the contractor came out to unclog that. Then, it affected my dishwasher. So, the repair guys came out for that. All that needed to be done was unplug then turn it on.

There were a lot of things that appeared to be covered when signing up with American Home Shield. Later on, you find out that they're not covering stuff. That's frustrating. I just placed a claim about my sink, which was supposed to be covered. But a component in my sink is not covered and I find it to be a bit deceiving because it's a sink and I'm assuming that it's everything that goes with the sink and not just part of it. That aside, my other claim went well. But American Home Shield should cover what they say that they cover and they should be a little bit more transparent.

The tech came out for the washing machine and it had to be replaced. We had to pay partial for the replacement because American Home Shield gives you the value of the wholesale. We’re waiting for the replacement to come. There was a little mix-up with the delivery but that wasn't through American Home Shield. That was through the other company.

I've been with American Home Shield for many years and there have been times that I'm wanting to cancel but my house is 18, so I know some things are going to be quitting on me and it's better to keep my policy with AHS. The only thing is the list of vendors that you're able to choose from has gotten shorter. Also, you have to go through a lot of prompts to get to a customer service rep. Customer service isn't the way it used to be. You're frustrated and you have to hit a button and have to keep repeating things over and over, but that's just the way of life right now. It’s okay.

We're very happy with American Home Shield's communication, promptness and good work. I had the AC worked on and the tech couldn't get the part for four days, which seemed like three months in Florida in August. But that wasn't the person's fault. Everything was perfect and ultra-professional.

We bought the house and American Home Shield came with the warranty and it expired after the year. I have a good experience with it, so we decided to keep it. The sewage device broke or something got stuck in there and the repair guys were able to reset the trash disposal. They did a good job. They came in and took care of things. So, I have no issues with them at all.

I enjoy that I pay my fee every month, and if I need to call somebody else out, I have that additional amount of 75 bucks. The one issue that I have is I didn't know that the plans had changed, and a portion of my service was not included, and I had to come out of pocket when I didn't realize that there was a change. I didn't read through American Home Shield's email to see that my plan had actually changed. So, lesson learned from that. But I like the services. It has gotten more expensive than what I can afford, but I can't afford not to have it.

Those people at American Home Shield don’t listen. I get frustrated when I’m talking to them. They just get my money and tell me something totally different. I’m gonna go somewhere else. We started getting this flooded area in a part of our living room so I thought the problem wasn’t fixed at all. The lady at American Home Shield told me I told them the claim was for something else. I would never set a claim online again because they don’t have all the components there. That was why I put the other thing out onto the technician when they got there. He went in and supposedly checked it. Ever since the plumber come out, they did a thorough check. He said one of the pipes was busted. I asked him how did he know and he said there was brown spot on my wall.

It was the first time I used American Home Shield’s website and it was very easy to use. And I got a prompt reply. The telephone people were very friendly and thorough and the technician who came out was very professional and nice. He did a very good job. He was able to fix our air conditioner right away. We were very pleased.

AHS has sent people out immediately and they’ve covered what I needed to have covered. For our recent claim, the AC was not working, zoned properly, and didn’t seem to be working in specific areas like it did in others. There are two units and the one that was for the areas that were too warm was not coming on. The serviceman came out and he determined that the units were working properly, but he felt some of the vents needed to be turned down, in order for more cool to go in the other parts of the house. I disagreed with him a little bit. But that does cool the areas that were warmer. So, I'm waiting to see if that actually works. But he was professional in the way that he treated me. He looked everything over and saw where the units were, and how they were operating.

Our AC was not working. The claims process with American Home Shield went pretty well. Working with the tech was reasonable. AHS has decent technicians that come out and repair stuff.

American Home Shield's service is good. They are responsive and I've had a number of open cases that they've taken care of. Sometimes it takes a while to get a contractor out. But that's understandable when all the furnaces or air conditioning units are breaking.

I submitted the claim for the AC that was running nonstop and not cooling over the weekend. The contractor offered me an earlier appointment but I was out of town. They came the next day I was available. My husband thought the techs were really thorough and they did a great job. AHS has been prompt. They're great.

We liked All Points Plumbing a lot. They were really good.

I had some AC issues and I called American Home Shield and spoke with the representative. The rep was nice. The technician that was sent out was great.

We had a lightning strike close by the house and our transformer, which is on our other garage door, blew. It also affected some of the electrical components for sensors for our garage door. Manually, it could be raised by holding the button and keeping it pressed but none of the automated functions such as the keypad or the remotes would work. I filed a claim with AHS over the internet through my account on their website, which I find much easier than speaking to them on the phone. The individuals often have an accent and while they're very polite, they tend to paraphrase what you're saying and are not really solution experts. Ace's Garage Door Repair & Installation came out on a weekend and I was very fortunate the repairman who came out had been out here a few years ago. He was not only familiar with my system but also with the components that failed and he had them on hand.

Service has been great. They're quick. I get an appointment the same day. I had a leak in a pipe that was caused by a nail. We were able to get that patched up. The tech was very informative. He didn't try to high ball or low ball, and told me exactly where the issue was and what it would be to fix it.

We're still waiting for American Home Shield to approve our claim for the AC unit. They're supposed to contact us and let us know something either by today or tomorrow. Other than that, the techs were good. They also fixed the plumbing issue I had. I used to be with another company that didn't help us get anything done. American Home Shield got everything we needed fixed completed.

I noticed only the top heating coil was coming on in my oven. There's a little guard down below that protects the bottom heating element and when I lifted it up, the heating element had broken into three parts on the left hand side. I called AHS and AT Appliances came out. When I first got contacted, they were going to do a video-type appointment so I could show them everything. I told them I had all the information and that I had taken pictures of the part number off the back. I emailed it to them and I also sent a picture of the broken element. When the gentleman came out, he thought he had the right part but the lady at the office gave him the wrong part number. It took a month and a half to finally get everything taken care of and that was mostly waiting on the part to get delivered. But the tech was phenomenal and very polite. He knew what he was doing.

Overall, AHS has been good. The benefit of having it is being worry-free because I'm not a handy person and I don't need to worry too much about things happening in my home. For my recent claim, I saw the water coming through from one of the bathrooms, on the third floor to the second floor. Two guys came. They checked and they found that it was the ceiling and one of the toilets was broken. They cut a hole over there. They said they still needed somebody to come here to fix that hole.

American Home Shield's service is convenient. If I have a problem, I like going online and not having to go through too many people. I check a box on what my problem is and then, they find a professional. They have a lot of Facebook pages in town and the people who have hired some people who have messed things up. Thus far, I haven't had any problems like that. The repair guy I have now is good. He was working on the dishwasher and he is in the process of fixing the dishwasher right now.

The lights on my freezer weren't working at all and on the refrigerator, they were flashing like a strobe light. It started about a month before I called in the claim and the tech had to check the lights and figure out why they weren't working and not working properly. He checked all the boards and ordered new ones. He came back two weeks later with the replacement parts and fixed everything. He was very professional and had a wealth of knowledge. He did a great job. He was clean and didn't leave any mess. About 15 years ago, a friend of mine had a bunch of rent houses and he had American Home Shield on a rent house and he had very good experience with them. I gave it a try on my own personal house and I've been extremely happy ever since.

American Home Shield has some people that I appreciate. They come right away if AHS can find somebody. The recent tech was very nice. He resolved the problem.

We've had a really good experience with American Home Shield. It has saved us thousands of dollars. We had a garbage disposal that went out and we called and paid the automatic $100 service charge. It was a Friday and the contractor came out on Tuesday and replaced the garbage disposal. The tech had a garbage disposal in his truck and he replaced ours in less than an hour.

It's really hard getting anything done with them. Mr. Roto-Rooter came out for a water heater. It failed. I got called in back to work and they came out and they gave the home warranty a quote. I chose not to have them pay Mr. Roto-Rooter in getting something done out of the warranty. I told them that I was gonna take the cash in lieu of the payment. I had a tripping bathtub faucet and American Home Shield sent out Mr. Roto-Rooter also. They fixed it and later on sent down some guy to do the drywall to patch up the hole they put in the wall to get to the access.

My air conditioner was acting up and wasn't getting cool. I called American Home Shield and got right through. I got a very nice customer service person who was very professional, friendly, and everything that you would want from a person when you call somebody. They gave me everything I needed. Someone then called me back within five minutes. The tech that came was very professional and nice too. He said the issue with the air conditioner was something that can be fixed. He was saying he needed something. He said, “Within half an hour, it will be getting cool again.” And it did. I haven't had problems since. Everything’s been good.

On my house in California, American Home Shield is quick in responding whenever I have any problems. The contractors go there and fix things. And if they say they're gonna do something, they do it. The AC took about six months and finally the contractor said they couldn't repair it so AHS gave me a portion of the money to buy a new one. A new one cost me $6,000 and I was given 2,000. But the home warranty with AHS in my house in Miami is horrible.

There was no water pressure in the kitchen and the water was coming out like a fine stream. Then, there was a leak downstairs under the toilet. The repair guy fixed both of those and he replaced the faucet. The repair guy was nice and he told me to give him a call if it didn't work out or if it stopped. I told him that if it's working fine, he wouldn't hear from me. He made sure that everything's working fine before he left. I like that when you call American Home Shield, they appoint a person for us and then send them right out. If we don't hear from them, we have a couple of numbers to contact them. So, the service has been good. People would be pleased with the company.

A & R Complete Services replaced the fan motor that got seized up. They did good. The plumber came out fast and had the parts so he fixed it the same day. We've always had good luck with American Home Shield. I gotta call them though to make sure that the coverage for the pool is continued. They said they had made an error and took it off, but they called back and said they fixed it.

I love American Home Shield's service. It doesn't hit your pocket when something goes wrong with things. I have an HVAC system and somehow, something went wrong with it. It was telling the outside unit that there was no Freon in it. Techs came out a couple of days before they were able to set up an appointment. That was more so because of my work schedule and their schedule. They had to replace a part. They ordered the piece and that took about two weeks. The repair was excellent once they did it. It took a while to really cool the house down but it didn't take long for the tech to do what he had to do and get the unit running.

My air conditioner is not cooling and AHS sent Myers Comfort. The techs were good. They changed some transformer and fixed the issue very quickly. Choose American Home Shield. I've referred several friends already.

One of my air conditioners was running but the fan wasn't running so it wasn't cooling the house. I put in a claim on a weekend and the contractor called me at 8:00 Monday morning and set the appointment for Tuesday. It was pretty quick. The technicians that came fixed the air conditioner while they were there and it's been working fine. American Home Shield has always been very good and quick.

American Home Shield has done what they said they would do so far. I've had a couple of claims. Just small issues. But they've been right on it. It's an easy process. And within a couple of days, somebody was out there and has taken care of everything.

I've had some instances with American Home Shield where the correct contractor hasn't been sent to my house. I’ve had a contractor sent who didn't service my area. Then, I had another contractor that was sent to me to look at the dryer. It was a new dryer, and it ended up being a sensor that got replaced. The guy looked at it and said, "Well, I know what the problem is, but American Home Shield won't pay me enough money. So I'm not going to do the work." He marked down that he had completed the work. I got charged twice for that. I had another contractor that then came out. He said, "I know what the problem is. It's a sensor. Let me take it out." He also cleaned my vents out, but he didn't have to do that. It wasn't part of the service. He was very good.

I needed a new air conditioning unit and I ended up paying for it myself. American Home Shield only wanted to pay $900 towards it. It was $16,000. It was 21 years old so it needed to be replaced. But for everything else, American Home Shield has been wonderful. They just replaced my refrigerator. A couple months back, they replaced my dishwasher. I'm very pleased with American Home Shield. I've had good luck with them. Sometimes it takes a little bit longer to have somebody come out, but that's not their fault.

The refrigerator was not cooling properly. The claims process with American Home Shield was very smooth. The tech was also fabulous. He came on time and fixed the problem very quickly. There have been previous repairs, and AHS has been very efficient with those. It's really peace of mind that we don't have to go through some expensive repairs and unreliable, annoying technicians. With AHS, we have peace of mind that whatever is being done, is being done in very good faith and people are very professional.

Rentz Residential Services came out to assess my AC trouble. I need a new evaporator coil and they said it would take about three to five days to get in after the holiday. I'm waiting to hear from them.

The contractor that AHS sent out came out and another employee who works with him. They looked at the two units. With the unit on the main floor, they put some device on it and it started blowing. But, the next day, it stopped working. Instead of going back through American Home Shield, I just called someone else and had them come out. They ended up having to put another piece on there to make it work. Now, it's working.

Our hot water heater quit heating the water a day or two prior to us submitting the claim. It was on a Saturday because we had to wait till Monday to get someone to come out. But they texted me right away to indicate that they would be at our house between 12:00 and 3:00. We were very satisfied with the contractor. They ended up showing up early. They gave us a call letting us know they were on their way. They had all the parts needed to make the repair to our hot water heater and we've not had a problem since. So, we were very happy with them. We've had a good experience so far with American Home Shield.

All of a sudden, the refrigerator and the freezer just stopped working. So, I called American Home Shield to let them know that. When Arrowhead came out here, the tech changed something and said, "Well, that should probably do it. But give me a call if it doesn't," and it didn't. I called him and he came back out here and he said that he thought it was the compressor. He said he was going to make a phone call and see what American Home Shield is going to do about it. I got a call stating that they were going to send a different repair company out here, which they did.

The AC unit quit cooling. I submitted a claim and then the tech came out. It was very quick response time. The tech was extremely knowledgeable. He wasn't trying to sell me products. He said that he was contracted for American Home Shield and they are one of the better companies he contracts with.

So far, American Home Shield’s service has been good. We just had our garbage disposal changed and it was good service. They did a good job. This was my first experience with American Home Shield, and I really liked it. I hope it's the same service next time.

I woke up one night and pulled a cord in my fan. It was really hard and it came out. I called American Home Shield and paid the $100 deductible. These days and times that deductible is not bad because if you want a professional to come out and do your stuff, that would be tremendously high. You want to have your stuff done right. Repair people came and fixed the fan perfectly. There was a claim where I got the plumbing done and I paid the $100 deductible for the plumbing. I was told that I didn't get the gold plan but the next best to gold. They charged me an extra $75 because my plan didn't cover the part.

The outside unit had stopped working. I called American Home Shield and got an automated system. The first time, somebody came within a day. The second time, it took about four days. The first timeline exceeded my expectations.

Our recent experience with American Home Shield was great. In fact, I need to contact the plumbing company that came to tell them how good their guy was.

I made a claim that my dishwasher was no longer working. Bonita’s Way determined that our dishwasher was no good. We ordered a dishwasher online. The dishwasher was delivered here. When Bonita’s Way put it together, it was all damaged. When they took it out of the box, it was completely crushed. I called the other day on Monday, and I spoke to somebody, and they said they were gonna have somebody come out and pick this up. But no one has contacted me and no one's come to pick it up. We also ran into another potential problem when the dishwasher was taken out, the pipe was cracked under the sink. When we turn on the sink, it's leaking on the floor. We're going on two months now and I still haven't resolved the issue. I talked to American Home Shield and they said that they're reaching out to some Spirit or whatever place. But I haven't heard anything from them.

So far, the only thing that I don't like about American Home Shield is their honor to complete their contract. It was a process I had go through to get my microwave fixed. Astro did a video log of the microwave. I had to FaceTime and they just inspected it that way to see what was wrong. They said that it was irreparable based on the information that I gave. So then, I had to contact American Home Shield and tell them what they stated. I called back about three more times to get to the right department and say, "Hey, my microwave's not working. They're saying that it's irreparable." They had me do my own measurements. I felt like somebody should have seen the microwave and at least did the measurements for everything.

This is the second time I had to call the electrician out about the same issue. Same thing with an HVAC person. It never got resolved. But the first time the contractor came out, they said it was a HOA issue, and they didn't do anything further. This time they came out, they said, "We need to investigate why this isn't working." They submitted an update, American Home Shield approved it. They came back out and were able to find the source of the problem, which was in another unit. So, they were great. They found the problem and fixed it.

The dishwasher in a rental property I have wasn't working. The contractor had to order a part, but it came in sooner than expected. It only took about three weeks. I was expecting it to take months to get the part, with everything being so slow these days. My daughter's the tenant, and she was very happy with the service person that came out.

I cancelled my previous home warranty provider and called American Home Shield. I had a nice chat with a woman. She explained to me everything that they would do. My first claim went off smoothly as it could. The washer broke. It was going through the wash cycle but was not going through the spin and drain cycle. I filed a claim with American Home Shield and received a notice saying who my repairman was to be, what his phone number was, when he was supposed to be here, and if I hadn't heard from him within 24 hours to give him a call. I gave him a call and it turned out he was very close in New Buffalo, which is about six miles from me. He was supposed to come on a Wednesday and he did. He was here for about 20 minutes and the problem solved. He was the owner and he not only repaired the unit but also detail by detail explained to me what my problem was, explained how he went to fix it, showed me the part that was broken, showed me the new part that he was to put in, and put it in. It was excellent.

I had a problem with the compressor on my air conditioner and the claims process went great. The tech was very knowledgeable. This is the first problem I’ve had and American Home Shield has been good.

The air conditioner wasn't cooling. We had 110 to 115 degrees temperatures, and you gotta have air conditioning. So the contractor came out, and the tech cleaned. It needed cleaning really bad and it has been working good ever since. He did a good job. That's the only time we've had to use American Home Shield's services, and we're very pleased with it.

So far, we’ve been pretty happy with AHS. They get the contractors out pretty quick. We had to have a heater replaced in our previous home and it still ended up costing $1,000 but they explained everything - what wasn’t covered and everything. Considering we got a whole new heater and new ductwork, $1,000 really wasn’t bad. Recently, they had to replace a part of our oven in our new home. Also, they couldn’t get the part for our spare fridge and they sent me a $1,200 Lowe’s gift card to replace it.

I was with a warranty company and my claim was never assigned to one of the contractors in anything less than two weeks. Depending on what the claim was, that could have been really detrimental. I would eventually end up having to find my own contractor and then having to submit a claim to get reimbursed. There will always be a front-end cost, which is fine. But that’s just like in the gates part of the headache-free process that's usually associated with having a home warranty where somebody else does it. And so, it's great not to have to do that.

My last claim was quick. The techs just flushed out the outside port to the air conditioner. They said it had algae in it. It was fixed. The water that was pouring into the pan did not come back. We also used AHS back in 2011 when we owned our other house. They are great.

We get a lot of good things done for a very reasonable price with American Home Shield. When the thermostat was not working, techs came very quickly and they did a wonderful job. The unit is now working great. I asked them about my attic fan. Once the air turns off and the temperature starts to drop, the air in the attic space takes a while to cool down. The techs said that was not their area of expertise.

My air conditioner quit working and the contractor came out almost immediately. They were going to replace the compressor on the air conditioning unit, but I just went ahead and took the cash-out.

The top of the stove worked but the oven part wasn't getting hot. It just happened out of the blue and I called American Home Shield. They got me in contact with the company and told me they would reach out in two days. The company did and we scheduled the appointment. The tech came out, diagnosed the problem and said that they had to order a part. It came in that Thursday. The person who came out and did the diagnosis called me back, set up the appointment and came right back out. He was a very timely person. The oven works now and I have no problem at all. My co-worker has been in his home for a little bit and I told him to purchase AHS, and he did.

Appliance Avenue was a lot helpful compared to the previous guys, GM Appliance, who were very difficult to deal with. It didn't seem like they wanted to fix my washing machine that was leaving residue and lint all over my clothes. When I called back the fourth time, they canceled it and didn't bother telling me. The first tech that came in came from GM Appliance just pushed some buttons and didn't even bother checking or cleaning anything. He just said, “Your water level’s not rising. You need a new valve. I’ll order it. It'll be here in a couple of weeks.” The second tech came out, installed the valve, and told me everything should be good to go. We washed the clothes but it was the same thing. It kept leaving lint and residue all over the clothes.

I called American Home Shield and they sent a guy out four or five times. I was without air conditioning in the hottest part of the summer in Texas and I was without heat two weeks in the coldest part of the winter in Texas. The unit never worked right. I called American Home Shield and told them not to send them out. They sent Cool Effects By Larry and the guy did a great job. He repaired the unit and put a new thermostat. American Home Shield took care of everything and did a fantastic job. I highly recommend them to anybody who needs it. I bought a house two years ago and had one small repair. AHS got right on it and I just extended it and kept it going for the last two years.

I did my previous claim for the AC online on the American Home Shield website. When I had an issue with the unit again, I tried to send in the claim online but it would not let me. It said it took the claim, but it would not take my payment for the deductible so I had to call the 800 number. I called the customer service and the rep informed me that they were doing some upgrades to the system. So it was just timing.

The technician that came out for the washer was fine. The repair work works.

The air condition quit blowing when I filed the first claim. It was a week before anybody could get out, and they came out and replaced two capacitors. It was working when they left. Shortly afterwards, I was sitting outside and I heard it making a bad noise when it kicked on and off. So, I immediately called American Home Shield to get the contractor to come back out and check it. And when they did, it was a fan motor and a control board that they had to replace. My only complaint about the whole situation was that first week of waiting because it was very hot. Other than that, the contractor was very professional. They worked quickly. I liked them. I would go back to them again. I've recommended AHS to a lot of my friends.

I had a plumbing issue and the tech from Dimitresse Construction did a good job. He got the issue fixed faster than I thought.

We had two leaks under the sinks. One was a disposal that PlumbRus replaced and the other was under the different sink that we just had a leak. They did an amazing job. I did the claim to American Home Shield via the internet. At least what I need is written down exactly. So, I prefer it.

The contractor was very helpful. I had a contractor come out before for a dishwasher issue and American Home Shield was helpful with that as well.

My dad is a retired plumber and he noticed a small leak coming from the faucet. I noticed condensation under my sink and it started a couple of weeks before. My dad said I probably needed a new gasket. I live with my girls and I don't know anybody. That's why I have a home warranty. I called American Home Shield and put in a claim. They asked me exactly what was going on and I told them.

Our refrigerator was leaking water and it wasn't getting cold. The first guy that came put a relay on there but that didn’t work. Lake Appliances came out, took off the relay, and put on another one. That didn’t work either. Quality Services then came out and took off that second relay and put on a third one in. But that didn’t work. Quality Services told me I needed a compressor. This refrigerator has been the worst thing that ever happened. We’ve not had a refrigerator in over a month. I called Thursday or Friday and they told me that the part was ordered on August 31st. It could take 8 to 10 business days.

I decided to stay with American Home Shield because I knew, one of these days, my air conditioner will out. It would break down every summer and we would get it fixed. It was just a small thing. And I knew since it was old that eventually it would take a crap. And it did. SE Electric fixed my AC unit. Everything went fantastic.

My ceiling fan was shaking. I did the claim through an automatic system. I had to call back later and speak to a actual person because I wanted to check to make sure my account was still updated, because when I was going through something, they had me to call in about my account. But everything was fine. They called back within 10 minutes and set up a schedule. The contractor came promptly. The techs were very polite and fixed the issue that I had. I was very comfortable with them being around.

American Home Shield was very helpful and responsive. One of my appliances wasn't working and I called in, and got it serviced. The tech ordered the part right away and it was fixed in a week.

My showerhead was leaking. Fadden Plumbing reached out to me the day I submitted the request with AHS, which I wasn't expecting, because, usually, it takes a few days to schedule that. Someone came over and they were great. They fixed the leak properly and it all went well.

We have American Home Shield on our new house and I like it, or I wouldn't have switched from our old house to our new house. It's less money when we had to have repairs. The deductible is usually equal to what a service call would be, and I'd have to pay for the repair besides that. Recently, our air wasn't working. The water was backed up and there's an automatic shut-off. It happened on a Friday night and the contractor was there on Monday. Things have been fixed in a timely manner. So, I'm happy.

I love American Home Shield for the simple fact you got appliances that go wrong, and you pay that monthly fee for a reason. You call them up. They send somebody out to fix your appliance without stress to you worrying about coming out of your pocket paying for a new unit. Whoever they contracted out to come perform the job, both the companies were very professional. My recent claim was in reference to the heating coil on the dryer. The contractor came out, had to order a part and come back, and fixed it. It went smooth.

For my recent claim with AHS, my microwave blew. They sent somebody out here from this appliance keep-up, and the guy said, “You need a new microwave. This cannot be fixed.” American Home Shield said, “Fine.” The model they were going to send me was a lovely model. But they kept saying that GE keeps back ordering it and this has been going on now for almost a year. I called on July 5th. They said, “They moved it back to October 24th." I called again a couple of weeks ago. She said, "Now they've moved it back to November. We have no control. It's the manufacturer.” I couldn't believe it's taken all this time. I also had somebody come out a week ago. My icemaker went. The tech came out here and put it right in. It’s working fine. I also had an issue with one of the burners on my stove, and they put that in, and that's working well, too.

I've had American Home Shield for a very long time, and I've been relatively pleased but I've been more pleased lately than I had before. I can get ahold of them. It used to take forever to get somebody. I did submit a claim to them for the air conditioning. I was having a problem with it, and somebody came out, and it was some kind of a part that was needed. My part for it was going to cost me $2,000, so I wasn't really happy about that. They did have some kind of a buyout, and they sent me $315. They got the check right away. The unit was 20 years old, and there wasn't any sense in putting good money into bad, so I just went ahead and replaced the whole shebang. I had a swimming pool motor that they had to put a part on. They came right out and got it taken care of. I'm satisfied with it. I would recommend AHS. You pay that monthly fee, which is pretty stout. Then you pay $75 when somebody comes out to inspect it and fix it.

AHS has been good so far. We used them once. The fan motor ended up blowing. The repairman came out and fixed it. It was satisfactory.

I've been using the air conditioning for more than one month and everything was fine. But one day, it looked like it was causing some icy things on all sides. The guy who came over said it was low on refrigerant. Then he checked everything and recommended me to clean the filter. So I cleaned the filter and everything was good to me. The person was very good, knowledgeable, and professional.

I've only used American Home Shield once to come fix my dryer. And they were responsive. I was able to book the appointment online. And the person who was assigned to do the job was here at the time he said he would be here, and he got right to work. He was here an hour and a half, fixed the problem, and that was it. I'm getting value for my money.

My plumbing claim to American Home Shield was perfect. Heros was very good. The tech explained everything to me and was on time. They called me when they were on their way, and then fixed everything that was needed. It's just that this is the third time I'm having my AC fixed this year. It keeps overheating when it goes over 100 degrees, and it's over 100 degrees all month.

My dishwasher stopped working completely. It was a 2005. The parts were too old to be replaced. Mid Arc replaced my dishwasher for me. American Home Shield did a great job and they were fast.

I love American Home Shield. I did a claim on a Wednesday night. A lady called me Thursday morning and they came out Thursday for the initial claim. The repairman explained everything. He took his time and showed me what he needed to do and how the process was going to work. There was an issue with the coils and a pin in my AC. They had to come out the following week but they communicated that though.

The drainage pump went out on my washing machine. My wife set up the claim and American Home Shield reached out the next day saying they had somebody in the area between a certain time. The guy showed up and fixed my washing machine. He carried parts in his van to fix my stuff. So, we didn’t have to wait.

There was a little plastic part that was broken off of the garage door and the door would not open or close. I put in a service request to American Home Shield via the internet and that was very easy to do. It was very early in the morning before I went to work so it was convenient to do it that way. I followed up on the claim with their rep and that was very nice. A tech came out and looked at the garage door. He had to order a part and come back two days later. When he returned, it took 30 minutes to fix the garage door. The timeline met my expectations.

I had a Honeywell Home Digital thermostat and the techs replaced it with a lesser one. They said that American Home Shield wouldn't cover the brand that I had that was installed. So far, I'm able to use the new thermostat but it's not like my old one because you could program my old one and everything would through my phone.

I've only had one negative experience with them. The recent contractor was wonderful. They came out, but they did not explain to me what was really wrong. And my claim was denied. I had a problem with my air ducts. And I had to call and call, because I was never told exactly why the claim was denied. They said it was denied because the air ducts were damaged and not natural wear and tear. I don't know how it can't be wear and tear natural, because they're in the attic and no one goes up there.

So far, so good. When the switch on my glass top stove was out, the repairman who came was excellent. He answered my questions. Having American Home Shield is convenient. Being a 75-year-old senior, I don't wanna replace my appliances ‘cause of the expense. I'd rather pay for the service and have my appliance fixed. But I wish American Home Shield would send me a paper contract so I'll know at glance what I'm covered.

AHS has great service. When I submitted a claim for my range, the company called me right away. It was quick and easy. Everything's taken care of now. We’ve been cooking ever since.

We were getting a lot of rusty water coming out of the bathtub. When you first turned it on, it was black and brackish, then it would be brown, rusty water, and then it'd go clear after a while. It was almost like a sediment. So, Ace came out the first time and once their tech opened the valve, it wouldn't shut. So, he put a valve on it, drained the system, flushed it, and it seemed to be fine. The guy explained everything he was going to do, told me why it needed to be done, and when he was done, he cleaned up and explained what it was.

American Home Shield is pretty good. The garbage disposal just stopped for some reason. The tech fixed it. Also, I cannot flush the toilet and he fixed it, too.

I feel good about American Home Shield, and I plan on renewing. Recently, my air conditioner unit gave out of freon. I was taught the difference between the plans. I came out of pocket more than I would have liked to but I'm glad I have American Home Shield when it happened. I appreciate what was done. They had to get the part to do everything that they needed to do in a timely manner.

The faucet was leaking and American Home Shield sent someone who fixed it. They jumped up in price like 20 bucks. Everything jumps in price. I just wasn't expecting a $20 jump. I was expecting $5 or $6. Other than that, everything's good. I like the option to pick and choose my items versus just a blanket that is, “Okay, this is what we're going to cover. If you want to do this, it's extra.”

My whole fridge wasn’t working properly. I did the claim through Home Shield and explained to their rep what was going on about the fridge, and he came over. He looked at it, and he said he had to order parts for it. He ordered the parts for it. I thought he fixed the problem, but apparently, he didn’t. The freezer is freezing, but the top part of my fridge is still acting up. My fridge is not getting cold, and everything inside is not getting cold as it’s supposed to. American Home Shield did fine about sending out somebody to repair it.

The first two times the tech came, I missed the appointment. The third time, he was in and out quickly.

All of a sudden, the control panel on the front of my dishwasher was not working. I filed a claim, the repairman came out to my house. He said that the part that I needed to replace that control panel was not available and he was sending the report to American Home Shield. In three days, AHS sent me an email to pick out a dishwasher. But I didn't understand that some of the options were zero payment and some were 120. So, I had to pay $126 beyond what AHS paid because I wanted to make sure it was the correct fit. The one they said was the best pick for me, was unavailable. So, I had to go with one that I had to pay an extra $126. Other than that, I recommend AHS.

The contractor recently came out for a refrigerator. I had visible smoke coming out of the bottom of it. At first, I didn't get a phone call from the company for a couple days. I tried calling the company, but I wasn't getting ahold of anyone. But Friday at 6 o'clock, someone called me. I couldn't get to it because we have a couple of small kids and we were making dinner. They left a voice message and said something about an appointment available for some time the following week. But when I tried to call back to confirm, I couldn't get that for a couple of days again. So, I called back American Home Shield. I said, “I need some help. I don't really know what's going on.” They were able to get ahold of the contractor and confirm it was for the following Friday, that it was on the schedule, and someone would come out. I didn't know that that was happening.

Our AC system quit working. It stopped blowing, it was freezing up, and the inside air handler and ductwork filled with 20 gallons of water poured into my house. Ace Heating & Cooling changed the capacitor and vacuumed out the water. Was supposed to submit to AHS a quote to replace the air duct. But they never did it. The AC stopped working again, and then it started growing mold on the blower fan, and then they submitted a claim to AHS for it. AHS denied the claim because, now, it had bacterial growth. But it had a growth on it because of the 20 gallons it was dumping inside my house that they never submitted with AHS before. So, I am not really happy at all about the whole situation. I'm really pissed. The interaction with the techs was okay, though. The first guy barely spoke any English, but then the second guy was okay.

The tech who came for the AC that wasn't blowing cold air was great. He fixed it the day he came. This is the first time that I used AHS and their process was fast and easy.

I wasn't happy that I had to wait six weeks to get my air conditioner repaired. I was still a bit surprised that I had to pay 500 bucks on top of the Home Shield deductible. But that was mostly for the lost refrigerant, which Home Shield only pays at $10 a pound, and it actually cost about $175 a pound.

All my previous repairs have been great. My recent claim was just a plumbing issue. The contractor already came out and fixed it. The tech was professional and on time. It was straightforward. I just paid the service fee. It's convenient not to worry about finding a technician.

The garbage disposal stopped working and we tried to fix it ourselves. The first time we called, they said to make sure we did a, b, and c. We did those before we called someone to get it fixed. AHS is a good warranty company. We've only had one bad experience with them. But other than that, everything has been fine for the past two years.

American Home Shield has been great. I had a flood in my house, and we had a couple of things that were going out. They worked with us on the stuff that my warranty didn't compensate us for, and the process was really easy. The water heater was a mess, and AHS helped us with those. Also, they replaced the pool pump at our house. When your insurance isn't compensating you for something or you have some issues at your house that need to be fixed, they're very quick to respond and very reasonable. It's a good supplement for us.

I've used American Home Shield twice and they've been great. The first was in our house in Tennessee. I needed a new water heater and that was taken care of. In my house in Florida, I had a problem with my washing machine and American Home Shield got that taken care of. Those were done within a reasonable amount of time. The company finally did what they had to do so things worked. They had to order some parts. When they got the parts, they made an appointment and their guy came as he said he would and fixed the issue. For people who need the home warranty, American Home Shield is great. They do a good job and it works.

I had to have Freon put in my air conditioner and I had to pay like $80 a can of Freon, and I needed like eight cans of Freon to put in. I paid about $800. The AC is working well now.

For the most part, service has been very good. AHS saves me the problem with shopping for someone to work for something. I called them about the washing machine and they took care of that promptly. I called them about the garage door opener but the issue was the door and that's not covered. The opener is all that was covered.

I tried to submit the claim online multiple times. I tried to change to a different credit card and a bank account but it wasn't going through. I had to call. Other than that, the tech was very professional. He went upstairs to find the problem and resolved it very quickly. Shortly afterward, the problem recurred. I called and the tech came back immediately and re-flushed the system.

I had a problem with the toilet. American Home Shield set things up quickly and within the afternoon, they had the assignment to a plumber. The plumber was a good guy and was professional. I was very happy. Each experience with American Home Shield is different. There were a couple of times where they had a contractor that they probably weren't aware wasn't as good as they had presented themselves to be. I made a complaint and said, “This isn’t the right one for us, so please mark this down. We no longer want this person ever.”

The AC quit performing its assigned task and after Air Dynasty came out, the AC is functioning as it had been. We've had American Home Shield longer than I can remember when we started and I don't suffer fools readily, so I was very well satisfied.

The techs from Mister Freeze HVAC looked down inside my AC unit from the top. They didn't didn't anything apart, took less than 10 minutes, and said the capacitor wasn't working. Then I got the notice from Home Shield that my unit was damaged and they wouldn't cover that. I questioned AHS because Mister Freeze has a 1-star rating. They only had three good ratings and all the rest were 1s and very angry people saying they cheated, scammed, and lied. Why would AHS use someone with that kind of rating to give an evaluation. But they finally sent me a letter that just stated they weren't going to cover my claim.

My refrigerator, initially, it’s not getting cold. Then, it just went out. It’s been repaired through American Home Shield. The technician was very professional and kept us informed about everything. Having AHS takes the worry out. Being able to just call and have things done and not have to look for a technician is a convenience for me.

Anytime I've called, I got service right away. I called one day, and the contractor was out there the next day or the day after. And the people that American Home Shield sent out did a good job. My toilet kept running. My adult son was there and he said they replaced something in the toilet. The only thing that I wasn't aware of is that my monthly charge had gone up. But the increase in my bill isn’t drastic.

The service of AHS has been fine. They had to replace my washing machine. It stopped working. Everything went smoothly with the process. I'm now waiting on them to contact me about delivery. It was covered. AHS is very beneficiary due to you not having to come out of pocket for the entire expense.

For our recent claim with AHS, the technician replaced the interior in one of the faucets, but it was still leaking. When I contacted him, he came back out. They sent a new faucet to replace that one with. So, we ended up with two brand-new faucets at no cost to us. They were more than excellent.

The toilet wouldn’t stop running. The young man that came out was courteous, cordial, and knowledgeable. Very professional. He did something inside the toilet and replaced a valve. So far, so good. The problem had stopped. We're satisfied with this tech.

The AC went out. The techs did a good job but the issue is reoccurring. Now it's not shutting off. I have to call AHS to get the techs out. Other than that, everything's been fine as for personnel and response time.

I need coverage for things that will break down, especially the older they get. American Home Shield is doing a pretty good job right now. They are very reliable and I like them. One of the vent things in my dryer got messed up and techs came and repaired it. They were good and professional. The dryer is working better now and it's not trying to close up.

We had two claims filed. One claim was quick as far as the turnaround. The company that fixed the issue was in my home town. However, on the second claim, we've been waiting weeks. The first company that American Home Shield assigned the claim to reached out to me and told me they were coming the next day but they never showed up. I got a call that evening from the company, and the gentleman said that he forgot about the appointment. I thought that was weird because he called me and told me he was coming. American Home Shield reassigned it to another company but they haven't reached out to us about fixing it yet. The date they gave us for them to come out is September 17th so it’s a while out. American Home Shield could find people that are closer and expedite some of the services. The guy who was going to fix our refrigerator the first time was three hours away from us.

I called in about a refrigerator on about the 18th last month. It's a Dimchae refrigerator and it's made in Korea. The first tech who came out couldn't understand the language on it, so he couldn't do anything with it. Then, another tech called me on the phone and said he didn't understand it either. So it was no use for him to come out. Then I got one that's coming out tomorrow, supposed to be the jack of all trades, and we'll see what will happen. I've used my AHS warranty before and there's never a problem. I had claims for my air conditioner and a freezer and the techs fixed that. The service is pretty good and I have no complaints with them. But this time, it seems like it's taking forever for them to figure out the right person to come out and do it.

So far, American Home Shield has been very good. I've had some problems with my faucets. It seems like when one thing goes, everything goes, but they really did a very good job of replacing them. I had services from two different companies. The first guy came from Wiese and the second person came from AAA. Both of them were very professional and knowledgeable. They did what they said they were supposed to do, and they didn't cut corners. So, they didn't mind me watching. The best thing with AHS is that they guarantee the people they send. If I had to go out and find these services on my own, it would be a bit more expensive.

The AC stopped blowing hot air and South Placer Heating came out. They were exceptional, very professional, and very effective. It took the tech a little 10 minutes to do the repair and he showed me the old canister.

Our AC was turning off at a certain time at night and there was water condensing. The tubes were clogged and it was tripping the sensor alarm so it shut down the system. The techs came and they were very informative and diligent. Everything went perfectly.

A Sears tech looked at my washer. He was a very nice guy and very polite. He couldn't fix the washer and told me he would call American Home Shield. I got an email right away stating they talked to the service guy and that they couldn't replace the parts that were needed. The washer had water leaking around the back too. American Home Shield told me that they would buy me a new washer. They could give me a set amount, I could buy it myself, or I could get one through Lowe's. I got one through Lowe's but I upgraded to a better washer and I paid the difference. The process was pretty fast and took about two or three weeks.

The freezer was working, but the cooling is not happening for us. I called a customer care agent and he helped me with the claim. He assigned it to a contractor and he said he was available the next day. So he held me in the right way to get it sorted. Then the next day, the technician came for me. The technician was kind to me and he was responding properly. I'm very satisfied with the experience.

When I tried to do the claim online, American Home Shield's site was not working. It was not allowing me to do the claim online. So I called customer service and created the claim. The tech that came out was good. He identified the issue immediately and then gave requirement for replacement item. Luckily, replacement item was available within three days, and problem was solved.

I had five secondary pipelines break. Once things got rolling with American Home Shield, it was just two days before the techs got out here. They were fantastic. However, it was not covered. In the claim submission process, I wish they add a little more detail for us, the customer, to be able to respond in a little more detail. I had broken water pipes, but there was more to it. I also had a problem with my air conditioner. The technicians were on the spot, too. Super nice, very knowledgeable and knew what they were talking about, found the problem and fixed it.

The person that came out to do the oven and the washer was the best person we’ve had. AHS was so fast that they had somebody out here the same day.

American Home Shield has been very helpful whenever I've called to get something done. The people they send out so far have been good and informative. However, when I went on to my dashboard, it wouldn't take the information when I was doing both claims. It kept telling me there was an error. I had to call them and have them schedule it. The guy that came out was good but he didn't have what I requested. I requested a stoppage removal and I had a spot on my ceiling in my other bathroom that he said he didn't get. They did the stoppage of my tub. But I haven't told them that the water pressure in my sink in that bathroom is low for some reason. I don't know if that has anything to do with them unstopping the tub.

American Home Shield is reliable in taking care of the problems and the service is very good. The contractor for the AC was a very good company and I had some appliance that needed to be repaired too. But AHS should have more details on when things are covered and are not, as well as what is out of pocket and what's not. Also, when you call customer service, everything is outsourced and sometimes, it’s a little difficult.

I had two claims. One was for the garage door and the other was for my doorbell that wasn't working. I had a new tenant coming in. Initially, asked for both issues to be serviced because I thought it was electrical and the doorbell and the garage would be the same. The customer service guy said, “Yeah, they're both the same. It should be both assigned to the same person." But when the person came, he said they don't service doorbells. I had to call American Home Shield back and they assigned me the second person for the doorbell.

I had an electrical box out and electricity wasn’t flowing into my garage. I put in the request online. The contractor came and told me it was a loose box. It was quick, easy, and simple.