American Home Shield Reviews

Our microwave stopped working. Three days after we did a claim, techs came and it was a quick fix. They were able to fix it within 10 minutes. American Home Shield covers things that I need to be covered. Instead of me having to go buy a new built-in microwave, which is probably $400 or $500, I could just call and have the part replaced.

My sewer was backing up. I requested the contractor because they came to my house before and I liked the service that the tech did. The tech answered every question I had. He told me what I needed to do. My sewer needed to be jetted and he didn't want to continue on. He said that their company didn't do that and AHS doesn't cover it. Other than that, everything was okay. If someone asked me about home warranty, I would definitely refer American Home Shield.

The bottom part of my refrigerator went down and it stopped cooling. I spoke with an American Home Shield rep and that was fine. A tech came out and he did a really good job. It didn't take him long to do it too.

We had an issue with our range. The techs had to order a part and they came back a week later. But then they discovered they needed an additional part. They came back again a week after that and the range was fixed. Having our warranty through AHS has been very convenient and helpful.

The first year that we had American Home Shield, we didn't get a lot of use out of it, but in the past year, we've gotten a fair amount of use out of it. We have an older home that the previous owners didn’t take care of very well, and some stuff are hitting all at once due to their previous lack of upkeep. We had the ceiling fan that was taken care of. It just shorted out. There was also the ice maker and the fridge. Apparently, the fridge that we bought has a notoriously bad ice maker, which I didn’t know before we got it. We also had our bathroom exhaust fans looked at, but those were not replaced. Still, American Home Shield has paid for itself at this point. For an older home, it would definitely be a recommend. For a newer home, it’d be a nice kind of peace of mind if someone had it, but it would be a coin toss as to whether or not they would find it personally useful.

I had sprung a leak in my roof. The tech was very informative. He took his time. He did a good job because we had rain over the past few days and there was no leak. The provider sucked. But they came out within 48 hours.

American Home Shield's website was easy to navigate but the the choices that they have on the online portal are set such that you can only choose one of the services that you need. It would be better if I can choose multiple services at once. At the time, there was another issue I wanted to do, but I just let that one go. Other than that, the techs were there the next day and I was 100% satisfied with them. Since the service, the AC has been running perfectly and I have no more issues. The warranty is cost-efficient to me, even though it's $70 a month. I was talking to the tech and my repair alone cost 800. So, I was able to save up for a year, just paid the warranty and it covered the cost instead of coming out of pocket. With AHS, the services are guaranteed and they cost $100.

We had a problem with our refrigerator and they kept coming back and forth and trying to fix it. Finally, about eight years ago, they called and said, "We can give you a refrigerator." So they gave us a refrigerator. The first person that came out for the refrigerator was not really good. But the last three sent after him were fine. He just was busy and didn't have enough time to respond. But other than that, we didn't have a problem.

Our air conditioner stopped working so AHS sent out an HVAC guy who replaced the motor. He was great. I liked him a lot. In April, we had our hot water heater replaced. We have AHS to replace things when they get broken. My only issue with that was AHS didn't pay for the entire hot water heater replacement. It was annoying that we still had to pay half. They also raise their rates annually which is annoying. But overall, I'm satisfied. The process is very easy and streamlined. It takes me five minutes to request repairs. That's the best part.

The guy who came fixed my freezer. He didn’t put anything.

A wax ring needed to be replaced on a toilet. It was leaking at the floor level. The other item was the standpipe that connects the water in our house to the plumbing that goes to the street needed a new valve. It wouldn't turn off. There was a part that needed to be replaced on that. I feel good about the plumber. He was being accurate and knowledgeable in telling me American Home Shield wouldn't cover that. My only unhappiness is American Home Shield didn't tell me that when I set up the appointment.

Everything went quickly, so I was pleased with the service. The guy who came for the AC unit knew what he was talking about. He realized we needed a part then left and got the part. He came back that day to make sure the AC was working before he left again. Having AHS is nice. I paid a $75 service fee and the part that the guy had to go pick up was 100 and some bucks but it was all covered. Financially, it was a benefit.

I’ve had American Home Shield since ‘96 and they’re a good company. Recently, Round the Clock came out and checked the AC ducts that had leaks. They’re a super company.

My husband called American Home Shield on the phone for some electrical issues. We put in the order, and someone came in and did the work. He was quick.

The fan wasn't spinning for our recent claim with AHS. We weren't getting any air. AC Rescue came out. The gentleman's name was Sean. Terrific repairman. He took a look. He determined it was the fan itself that was the problem. It sucks the hot air out and sends it up into the air in the outside unit. Went out to his truck, got another fan he had with him. Ended up putting it in. Everything's working like a charm.

American Home Shield sent A.R.T. for our heating and air. That call went perfectly. As soon as I put the claim in, they called and scheduled. The tech showed up the very next day. He was finished within an hour. He did great and he educated me on preventative maintenance. AHS was part of my closing. It was paid for for a year. I liked it, so I renewed.

American Home Shield said they would call the contractor. They called me back, made the appointment, and came by. And everything was fine. I rented for a long time, so aside from having to put out a bit of money, which isn't much, it's almost like when we're renting. I can just call people up and they get it done.

I had an AC that broke down four times this summer and instead of replacing it, which AHS should have done because it's a 30-year-old-plus unit, they just kept coming out here and replacing the same thing over and over again. And in between, I had to go a week without AC. Also, it takes so long for the techs to come back out and I don't trust the repairs they've done. I know the unit is going to break again and it's always the compressor. This last time, the AC almost burned the house down. It fried the box and I have burn marks around the box. My husband said that when the policy is over, we're going to cancel and we're going to replace our own unit because AHS is never going to replace it. They're going to keep coming out here and put Band-Aids on it until our house burns down and it's just not fair. Right now, the AC has been broken for almost two weeks and somebody’s supposed to be coming out on Friday to fix it again.

American Home Shield has good coverage and the price is fine. I like everything about it. The recent claim was for my dryer that wasn't heating. We had the visit scheduled, then I had to reschedule. I was pleased with my experience.

Our washer was making a loud, squealing noise and the fabric softener tray was not emptying. The guy came out, looked at it, and he pretty much knew what it was based on the brand. He was able to order parts for it and fix the issues. He was very timely in the repairs, getting the parts, and making the corrections. The washer works awesome now and it was a very pleasant experience with AHS.

The fan motor wasn’t blown on the air conditioner. The contractor came in and then they had to leave to go get some parts. They were gone for two hours to get it. They were done within four hours from start to finish. They replaced the fan motor. Everything was good. American Home Shield's website is always easy to use. It's straightforward.

The gentleman I signed up with was very nice and forthcoming. I pay a $100 deductible each time because it takes care of everything in the house. I had a Kenmore stackable attached washer and dryer which I bought in the Fall of 1994. It was only repaired one time but you can't get the parts for it anymore. I called American Home Shield and I left a message. Teresa, the rep, called me back and she was very nice and took care of it all. She had this supervisor, Joe, call me, and then I used my phone so he could take a picture of the information off of the washing machine part, because it started sounding like it was a jet plane going off. He was very nice. They sent out a repairman named Alex who was the same repairman who fixed my refrigerator months ago. I was happy to see that because he was very knowledgeable and nice. They called me back and they said that it would be a few days to order parts, et cetera.

The air conditioner had an issue. The contractor was able to come two hours earlier and they asked the night before. When the tech came, he was able to fix the concern and didn't have to order parts. He replaced a part and put in some Freon. He did a really good job. AHS is a safety net. They have been very good about fixing things. They couldn't fix my washing machine so I got a new one. I'm very pleased with them.

Everything that I've put through or requested on, American Home Shield found somebody that can work on it. They do a good job. They get it fixed rapidly. The spring in the garage door was broke and American Home Shield partially covered it. I had to pay around $400. The tech reckoned the other spring was about to break. So I replaced both. American Home Shield does a good job. I would recommend them.

So far, so good. We got our house rekeyed, and that was easy. The guy who came was quick, efficient, nice, and gave us everything we needed. The company could schedule in a reasonable amount of time, and they were great.

I've been with American Home Shield for 20 years. They used to be an uneasy company, and now, they seem to be doing better. Having them gives you a peace of mind, since stuff happens. I liked the tech. He was professional and courteous when he visited my house. He was on time, texted, emailed. He was good about making sure I knew when they were coming. They had to come back, but that was cool. They had to get a part.

I had to call AHS for my AC unit. The only thing that sucked was because it was really hot. I couldn't use it. I had to wait a couple of days. But other than that, once the guy came out, it was quick and easy. He was done within an hour and then got it back working. AHS is really good to have. Because if I didn't have it, I would have been out $400 to $500.

I submitted my claim by internet. I like that. The contractor was great. I've already encouraged American Home Shield to several people.

495 Garage Door came out for a belt that was worn. So, they had to replace it. That was probably the best interaction so far. We started with American Home Shield earlier this year and the benefit is knowing that if something goes wrong, it’ll be fixed. But that’s not always the case. We have high-end products and they don't always have a vendor. There was one where we had to find our own vendor and have it fixed. Then, it was supposed to be something that we were reimbursed for but we didn't get reimbursed for it.

American Home Shield should look into their vendors that they utilize. They should do a little more research on the companies that they send out. Their service records should be looked at, too. One repairman walked through the house with dirty shoes. There should be courtesy. I've had guys behaving where I thought I didn't want them in the house. I've called several times to have certain things fixed, but this last guy for the air conditioning unit took care of business. That's how it should have been done. He was awesome.

We had a lightning strike close to us, and it tripped the air conditioner. A repairman came out here and checked to make sure the freon was right. He made sure that there were no burnt wires. He was very polite. I had confidence in what he was telling me. It took him a while to get out here but I was not concerned about that. I went out and flipped the breaker, and it started working again.

The service has been accurate. But I had an issue with Bencraft, their contractor, for a capacitor that went out. The guy who came this time was the same one I had before. This time was fine and he was cool. There were no issues. He fixed the problem. With one air conditioner claim I did, the lady on the phone was not understanding what I was trying to tell her. We had a language barrier. The worker who came said, when your air conditioner gets full with water, there's a magnet that turns the condenser off. It took a long time to get that problem resolved. I had to go with a second company on my own because that issue with American Home Shield was not getting done.

Cote's Mechanical came for the air conditioner. I had called before and had another company come out. The repairman checked everything with my air conditioner and said there was nothing wrong with it, that it was just so hot and it couldn't keep up. I kept asking neighbors, and one of them said, “If you set it to 78, it should read 78. It should not keep going up.” That was when I called back and got Cote’s to come out. I told American Home Shield, “That company works. They do a good job. Every time they've come out here, I've had no problems with them.” The guy found the problem right away. He just added freon to it. Cote’s fixed everything but it cost me a few hundred dollars in electricity bills because the first company did not fix the problem.

American Home Shield always takes care of the situation. Every time something doesn't get done right, I call them. If that person can’t get it right, they apologize and send somebody else that can get it right. I pay it because it's worth paying $125 versus $1,000 when something breaks. It's easy to manage financially. When I call and if they can’t take care of something, they put me on hold and go through the person that can give them the right information to come back and give me. The repairman for the AC unit was professional. He introduced himself and didn't stop until he got the thermostat right. He sat and showed me how to work it. I appreciated that instead of getting the runaround. The last person who came out told me I was gonna need a new one but he never did anything about it.

I had four claims with American Home Shield that were processed and everything was smooth. The only thing I didn't care for was when I went in to put a request on plumbing and I was only allowed four leaks and I had more than that. So, I had to pay the deductible for each set of repairs. But there was no trouble getting those done. I've had a claim in for about two weeks on a garage door repair and I called today to get an update on the status. AHS is having trouble locating a technician to take the work. So, they gave me an outside authorization where I find my own person. I gotta pay for it upfront, pay for it out of pocket, and they're gonna reimburse me. That seems like a little bit of a headache though. But one of the other great things that AHS offered was the rekey service. The tech rekeyed everything. I wouldn't have been able to replace those locks myself for $100.

When I turn the disposal on, water poured out the bottom of it. I contacted American Home Shield via phone, and then they contacted me with a video call and they videoed what was going on with the appliance. The contracting company was great. The tech came in and looked at it and pretty much said the same thing the guy said at Home Shield. He said, "Yeah, it's defective." He pretty much did the same thing that Home Shield did. They turned the water on, and then turned the disposal on and see what happens. When we looked at the bottom of the disposal, we can see where the water was coming out. So, he came in and replaced it and that was Home Shield's call.

The AC froze up and sometimes it won't reset itself if we have a power surge. But it didn't have to be replaced. It was good working with the techs. I’ve had previous repairs with American Home Shield and they’ve been great. I got new appliances for most of them. So far, I'm not having to worry about much out of pocket experience.

I use American Home Shield for an AC claim. The claims process went very easily. The technician was done in 15 minutes, was able to diagnose it and take care of it. He had the part on his truck, and he was in and out real quick.

The ice maker was not working and the tech repaired the fridge. He knew what he was doing. He checked and explained what was wrong, and did his work. American Home Shield is good. So, I recommend them.

I've had some good experiences with American Home Shield. I've had some bad experiences, too. I had my ceiling fan repaired, which took six weeks to get fixed. The vendor that they originally assigned to it terminated his contract. Before then, it took them a long time to find me a contractor. Once they finally did, the day before they were supposed to repair my ceiling fan, that vendor called me and told me that his services had been terminated by American Home Shield. So, that took a little process in giving me another contractor. He finally came out and repaired it and everything was okay.

I was disappointed with American Home Shield. There are certain things that they don't take as emergency that we as customers take as one. An example was when there was a power surge in the master bedroom. I called in for someone to come out but no company was available to come on that Saturday. It was an emergency for me because I work from home and I have to make sure that I have things to work to do my job. I had to wait for Monday, so I had to go out and look for someone on my own to do it for me. That defeats the purpose of having a home warranty. Then I had to call back for the AC. I had to wait for them to come when they could have came. Here in Texas, it's very hot. They tell you they have 24, 48 hours but but it's emergency for the customers. Other than those, I'm okay with American Home Shield. They were able to take care of the issues that I had in the past.

The latest claim I had with American Home Shield was for the garbage disposal. A tech came to repair it. He said it was beyond repair, and they replaced it. He was in and out within a reasonable amount of time. It’s working so far. The only thing is he replaced it with a smaller unit that was there initially. He said it was the same power, but we were traveling the next day, so I didn’t get a chance to confirm that. As far as the claim submission, in this case, it was pretty simple. Mine was a common issue of the garbage disposal. So, it wasn’t one where I needed to describe something. It was there from the dropdown menu.

I'm liking American Home Shield very well. I like the promptness. I had replaced my hot water heater last week. My only complaint was it was a little bit high that I had to pay. I also need to know the due date.

Ace Heating & Cooling was fantastic. It was an emergency situation and American Home Shield assigned me someone on Friday. I kept calling but nobody returned my phone calls. I was so surprised as to how this whole thing went down. 5 years ago, I had an emergency and the person American Home Shield sent out was Ace. I looked through my records and I was able to find it. I called them directly and asked them if they had any time to come out and service the need that I had. They said, "Yes, but you need to get American Home Shield to change the vendor," to them.

You can hardly live without a home warranty in this day and time. Because when your manufacturing warranty wears out, then you don’t have anywhere to go, so you deepen your pockets. Unless, you can get something like Home Shield. We had a lot of good references. People called and told me the thing to do was to get it. I will recommend it to anybody as well. Don't wait until your appliance tears up then you gotta find somebody to try fix it and pay a lot of money. Our washing machine wasn’t working at all, and the techs replaced it. They were great. They brought the new unit in, set it up, and didn't have any problem with it at all.

In the back of the refrigerator, there was a frozen spot. So, it was leaking out Freon. I put the claim in to American Home Shield and it was approved but then, about a week, I called them up and said, ”Where are we at?” Then, I called their claims department. It took a little while, but what I got back was a lot more beneficial than what I put in. American Home Shield needed to replace the whole refrigerator. So, they gave me the cash up front to buy a new refrigerator. They gave me more money than my original refrigerator was worth. So, I got a refrigerator and a dishwasher. They’ve treated me very well. I haven’t had any issues with them.

There was a little bit of noise coming from the fridge and I contacted American Home Shield through the internet first. They scheduled a video call and looked at the fridge. A guy came in and checked that but I couldn't identify the problem. Later on, I could identify the problem and did a temporary fix, but there was another follow-up. The fridge hasn’t been fixed because the noise was not happening during the visit.

When the motor was not circulating the water into the pool, the contractor had to replace the motor. They also had to seal some of the pipes because it was bringing in air. They were fantastic. They knew what they were doing. It took a while for them because the technician that did the repair had a sunstroke, so it was a few more days than what it was. But they kept me informed on everything.

I came home and the AC wasn't cooling. I turned in a claim with AHS. My husband looked at it, and he felt like it was related to the condensation drain, had been the water had backed up 'cause it had been so humid that day. He restarted it, went ahead and turned it off and back on the outside and it started working again. But the techs checked it and when they pulled it out, they looked at how it was connected up 'cause my question was, "How come it's just the outside that was off?" They confirmed that that was how it was wired up. They checked the outside unit and made sure everything looked okay. And that was it. We've had AHS for a long time. I'm a person who doesn't like surprises. That's why I like AHS because I know that I'm spending $75 usually maximum unless it ends up being something major, like when the water heater completely went out.

We had something go wrong with the air conditioner. It stopped blowing cold air and called American Home Shield to call Valley to come and fix it. They were so efficient. They were there in less than 24 hours. Very professional and respectful, too. I have small children in the home. The language was very appropriate. They did what they needed to do and left.

I'm glad I have AHS. I had an electrical problem that turned out to be a simple GFI switch that I didn't know about that had tripped. I started the claim on a Friday and they didn't get back until Monday and set up the appointment for Tuesday. The tech was in and out in five minutes after I told him what was going on. Now, we're not getting trips again where it is. We also signed up for our bi-annual heating and air conditioning maintenance. It's favorable. I have no regrets about having AHS.

My freezer was damaged, and things could have gone faster, but that happened on a Friday. The service company came beginning of the week and they diagnosed what was happening. The technician tried to move things around and said, “If by tomorrow, it doesn't work, it's the condenser. I will call you exactly at 7:30 in the morning and I will check with you if it's working. If it's not, that means the condenser is damaged and we're going to have to order it.” The technician didn't have a solution immediately because a piece was damaged, and he wasn't sure. However, what was really good about him is he stuck to his word and I found that very professional. He called me at 7:30 exactly the following day so I didn't have to call him to find out.

The service of AHS is okay. However, the coverage isn't enough. So far, I've had two vendors come out, and I've had to pay additional money, which makes me now want to wonder if I need to add up how much I'm paying on an annual basis along with the deductible and the additional cost to see if it makes sense to continue with American Home Shield.

I was a little frustrated because I couldn't make a claim when my AC went out, but that was because I was within the first 30 days. I understand why, but it's still frustrating. Because the whole not wanting the customers to get their service, and then leave. I'm sure that's the reason why. But still, just happenstance that my darn AC went out right after I bought my house. So, I had to wait 13 days to make a claim, which was annoying. It's my first house and my house was 85 degrees for half of a month, even though I paid for the service. Other than that, the service that, the company that American Home Shield sent out was great.

I had American Home Shield. They were doing well. However, I was having trouble with my furnace, and they said that I needed the valve that runs the furnace. They said they didn't cover that. I changed to a different company and I was with that other company for a while then I changed back to American Home Shield. So far, it's alright. I just had to replace a dishwasher. The guy was nice.

American Home Shield is very good, and I haven't had any problems yet with them. I'm glad I have them. I just pay the fee for them to come out then they cover the charge to fix the item I want fixed. Recently, Sears came out for my washing machine. It took two weeks and that was the first time I’ve waited that long, but I figured they were busy. I've used them before, and they haven't taken as long to come out and fix the appliance. It was all right though. I went to the laundromat. The fellow who came told me what was wrong with the machine, which ended up being the lock. The cover wasn't locking, so the machine wasn't working. He was very nice and didn't take that long to fix it.

American Home Shield has been sending quality techs out. My air had went out. AHS changed the contact. They sent them right on out. Solved the problem like a pro. AHS has gotten in-depth into coverage on sewer lines. Coverage on if the city side don’t break, your side breaks, they have good coverage on that. Because I’ve had that one time, and I had to come out of pocket on that.

The hood on the seat of the toilet is non functional and I've been trying to get it fixed. The techs came and they said they couldn't fix it. They had to take the request back to their facility and get approval. They came back and said they couldn't work on that so I wasn't pleased. It was a big throw-off because it made no sense to me. We've had a contractor called Bear Plumbing for 20 years. We had to call them for a leak under my basin for which they did a stupendous job. But this other group, I could tell the tech wasn't equipped to fix the issue. I spoke to someone on the phone and he defended his people. He said, "We just weren't able to do that type of work." Other than that, the techs that repaired the piping in my bathroom were wonderful.

I'm pleased with American Home Shield. They send people who can actually fix things. And when they don't and you complain, they find somebody that can come in and actually can fix it. They’re a good company. Brooks Appliance fixed the broiler inside the Dacor Dual-Fuel Stove. The tech came out. He looked at it and said he had to order the part. He ordered it. And he came back and fixed it in less than half an hour because he said it was a simple fix and he didn't understand why the first guy they sent out didn't fix it. He put a new gas broiler unit inside of my stove.

American Home Shield has some key points that I enjoy having, and that’s the customer service. When I have a complaint or concern, I can call them about the third party that they sent. And they usually are able to send somebody else or get the person who did the service back over. On the downside, they think the price is competitive, but it's not. I had a problem with my AC unit, which I wound up replacing because they kept putting a bandage on it, and instead of telling me directly that, “Hey, you need a new system.” Freon is pricey. Unless you got a new unit, you wind up paying for R13, which is an older Freon which is not the best, hazardous-wise. You pay out your pocket, which is costly. But if you’re looking at 7 years of having the same problem, I could have had a new unit for that price.

The Lindsay Company came out for plumbing. I had five issues that I listed. They looked into everything and addressed the questions that I had. They fixed everything except for the leak in the wall that was coming to the garage. That couldn't be identified. Our guess was we had a sink which was clogged in the upstairs master bathroom. Because there was water in the pipes, it might have come down to the floor. After that clog was fixed, I don't see any leaks, I just see a stain in there. It could just be a stain leftover from before. I like American Home Shield during times like these. When I got multiple things, I can get them addressed. The price could be reduced though. It's $700 a year, which if I don't use it, then it's gone. When I bought the house, I had another warranty service and they were a cheaper.

I've been with American Home Shield for about four years. Up to this point, the vendors that have been sent out have been marginal. The last vendor that came out recently for a plumbing issue was excellent. They got me in right away, fixed the toilet, and did everything I needed to do. There was excellent communication. But the vendors the prior years were subpar in the way that they communicated and the time frame in getting them to come out after I had made the claim.

With American Home Shield, I like the fact that I feel as if I have home protection as it relates if anything goes wrong with my home. What I dislike is a false sense of security on that factor because I feel like every time that I call for a repair, it's not covered for the most part, or if it's covered, it's not the right size. So, in essence, it's not covered. We gotta do a buyout. I'm really frustrated with the whole process right now.

AHS is easy to deal with. Their website makes it easy to order service when you need it. They've been good as their contract and they cover what they say they're gonna cover. They're unobtrusive and it's gone easily whenever I deal with them. They've also gotten servicepersons out quickly. Recently, our dryer had a massive coronary and had a bunch of things go wrong all at once. The tech stayed with it and he was here for quite a long time. He diagnosed the problem one step a time. He was very friendly and professional. I would recommend him to anybody.

The tech who came out was really good but I'm still waiting on a part for the icemaker. I hadn't heard from him, so I need to reach out to him again. But he knows that I'm waiting on this part.

Appliance Pros was professional. They diagnosed the problem quickly and they were able to get it fixed pretty quickly. I did my claim through the online portal of American Home Shield. It's easy to use. I received contact information, the name of the company, the address, and information that they will be reaching out. If they didn't reach out within 24 to 48 hours, I can contact them directly.

Most of the time when we use American Home Shield, they're very quick and get the job done. Recently, the garage door was not working. A tech came, took it apart, and found out that the thing that controls the door mechanism was not working. He replaced that, put it back together, and it worked fine.

My AC unit had been going on and off for a year and a half. We do a couple of things and it fixes itself. The techs replaced the thermostat which wasn't working. When that was working perfectly, all of a sudden, the compressor went out. The techs replaced that too. They did a great job. But I did not like the company before that which came for a leak in the sink. The tech said, "Oh, no, I'm not gonna do that. I'll charge you $300." I bought the sink parts and everything because I wanted to get what I want. So I said, "Okay. You're done. Forget it. You're done." Also, AHS's automated system is just plain terrible. Nobody wants to talk to an automated system, they want a live person. I don't like their phone answering. But other than that, I've been very satisfied with AHS.

We had an air conditioning unit that went out and the issue turned out to be a condenser. The claim process with American Home Shield was handled pretty well. They were very responsive, but the air conditioner company was more responsive. We gave them a 5-star rating. They stayed in great communication with us. When there was an extra part that had to be ordered that didn’t come in right, they had it overnighted so we didn't have to wait any longer. They were comprehensive. It's a great company.

I have had nothing but great experiences with American Home Shield. Everyone is very professional and courteous when I call with a question or concern. My husband and I are happy with their service. I do everything online for the most part. I've even done a request at 10 o'clock at night, and the following morning, at 8 o'clock, whoever was the provider assigned to me called to schedule time for the service. The last technician that came out to service my bathroom was very professional and explained everything that was going on. He worked diligently to fix the concern. There was one instance where we were referred to a provider of services that did not service our area. I had to get my service request rescheduled which created a delay. But I don't think that that was American Home Shield's fault. I don't think that the provider had relayed that to American Home Shield.

AHS is always prompt and they get the job done. But I had an issue with this last claim. The people who came in to install the fridge didn't wanna install the fridge. They said I had to have a turn-off valve behind the fridge and my turn-off valve is in the basement and underneath my sink. I couldn't get the fridge out to turn off the valve back there anyway, so they left and left my fridge with the handles off and everything. Then, AHS had A-1 Haney Plumbing come out and they installed the fridge. They're very nice but they're plumbers. The guy said he's not a person to install a fridge.

We've never had a problem in the times that we've used American Home Shield. They're pretty prompt. When we called about the air conditioner, they got someone out the next day. The contractor was really good. I liked them. They were quick and very professional. They did it in a matter of time. They explained everything and answered questions. But when our washer wasn't working, the claim took almost two months. I got fed up with going back and forth. They told me, “Well go put a part in. Oh, I don't know if they even make the part anymore.” But no one really got back to me. I thought they were still waiting on parts and I had to do two trips to the laundromat.

I had a leak in my toilet and it was running. When I initially submitted the claim, I didn't get responded to right away. I had to wait three days. But no one called me. So, I called the second time, and then they finally called me back. That claims representative was the one who processed it and made it happen. The telephone people weren't that great. But the actual plumber was really good.

An electrician came out for a claim I had and he did a wonderful job. I wasn't charged anything. For another claim I made, I paid my $100 to American Home Shield thinking that they were gonna replace my garage door opener but they didn't. It's still broken. A technician came in and put a chain on it. The garage door went up and down when the technician left. I called back the next day and it took American Home Shield a long time to even get back in contact with me. They said, "We're not gonna replace it. You're gonna have to pay $170." For the replacement, there was something about the motherboard. I'm on a fixed income and I just gave the service fee. What's the point of me paying the insurance? I'm not gonna keep giving American Home Shield $100. By the time the people that they send out there charge even more money, I can't do it. I'm dissatisfied right now.

I called American Home Shield regarding my claim and I spoke with their representative. She was fine and helpful. A service guy came and he was very good. He seemed very knowledgeable and polite. He seemed to have done a good job.

So far, American Home Shield has been good. I have one little hiccup and that was because of the holidays and the technician not getting the information in. So, I'm waiting to get some plumbing work done. We're at a stop point until some information is gathered and disseminated so they can get back with me. Overall, these guys were professional. These guys kept me in the loop. They did their best to explain.

I like American Home Shield a lot, and it's been worth the money. I've had several things repaired, and they're functional now. There's been a bit of a lag with one repair though. They said 48 hours, and it's been nine days, not including the weekend. There was a pinhole leak in a pipe. The plumber didn't know where exactly it was coming from, so he took quite a large piece of a wall off downstairs in the dining room and another chunk in the bedroom, and right now, I’m waiting. There seems to be a little confusion. American Home Shield said they've processed everything, but the reconstruction guy hadn't gotten anything just yet. I've had to call him, and I left a voicemail, then he returned my call.

I'm now trying to replace my dishwasher, but it took American Home Shield four or five repairs. They were supposedly fixed but never got fixed. One other thing is the payment. You make the payment with a debit card, it comes out way later. Other than that, if you get online and make an appointment for a repair, they're timely.

The motor on the pool went out. The Pool Man came out and they put a new motor up. There were some electrical problems and the tech didn't have time to do it so I thought he was coming back. When I called in to see where he was, they said it would be a different claim and they wanted to charge me $75 again.

American Home Shield sent four technicians from different companies to see if they could fix my LG refrigerator, to no avail. They said, “We’re doing our best. We tried to change whatever parts, and it’s still not working. It’s time to replace it.” So, they recommended a replacement. AHS was nice to consider a replacement. But the sad thing about it was they had a third-party contract with somebody who issues a replacement. They requested replacement on June 24. I got my replacement on September 1st, but a different brand. So they had a third party who took care of that.

Our air conditioner was down. We needed someone to fix it. I did my claim to American Home Shield first by internet. Then, I called them. They couldn’t fix the AC. I had to get a whole new and I had to pay out of pocket, but it’s okay. AHS helped me before on other items.

I had a water heater go out. The tech was a very personable and knowledgeable man. We liked him a lot. I was very pleased with AHS's work.

American Home Shield's price is a little high but I've had a very good experience with them when I submitted a claim for an electrical issue. The service technician that came out was very professional and he resolved the problem.

The service has been fine so far and we're satisfied. The techs were friendly and they were concerned about what was going on. They took care of the problem professionally.

The unit stopped working. I called up American Home Shield. They set me up with a company that ended up being hard to get through. And when I got through to someone, they told me it would be a couple of weeks before they could come out. So, I called AHS back. They told me it shouldn't have been that way. They set me up with another company and that company contacted me within a day. We scheduled an appointment. And they came out within a day after speaking to me, which was great.

My AC has been broken since August 24th. It took two and a half weeks for the part to get in. The contractor is supposed to be coming out tomorrow or Wednesday. Today is the 12th and I've been without an AC for almost three weeks now. I wish they could speed up the process. As big a company American Home Shield is, they should be able to get the parts or get everything done within a couple of days versus waiting almost three weeks for the air conditioner. I'm in Texas, and it's 98 degrees every day down here. On top of that, I'm having to pay for Freon to go into the new AC, which I shouldn't do because you have to put Freon into the new AC in order for it to run. So I'm having to pay the $75 fee for the contractor to come out and $260 for the Freon to go in the repaired AC.

I had a microwave that failed and that had to be replaced. I ended up ordering the replacement and installing it myself. The claim was done on American Home Shield’s website, which was much more convenient for me. Depending on what the need is and how intricate the issue is, I speak to a representative or do it online. So far, dealing with customer service has been positive.

So far, American Home Shield’s service has been great. They're reasonably priced. Eagle Heating worked on our AC. Everything went really quickly. They were very professional and personable. I enjoyed them. I would 100% call them again if there was something that I needed to call them for that’s outside of my warranty. I would 100% use them again.

American Home Shield's website is very easy to navigate. Unfortunately, sometimes when you call, their people that answer have very deep accents. It's very difficult to communicate and talk sometimes. Other than that, they answer instantaneously. Automatically, they send me an email saying it’s been assigned to somebody. I'm pretty satisfied.

Techs from Norrods came to fix my washer. Each time they came, they didn't do anything. They just looked at it and left. The first two times they came, they said there was nothing wrong with the washer. But it was doing two things. In the spin dry, it would wobble out of control and it would stop. We would rearrange the towels and the clothes. But no matter how many times we arranged the clothes, it would keep on doing it. The second thing was that it would not completely drain. Each time the techs came and didn't fix the washer, I would call American Home Shield the next day and tell them. This was the worst experience I've ever had with anyone.

My condenser motor that runs the fan was burning out. It would run, then it would stop, and you would have to beat on it to get it going again. A technician came out and asked me a couple of quick questions. He did a check on the system. We had no problem with our furnace up in the attic. The air handler was fine, it was just the condenser. He did a couple quick tests. He told me the motor was going bad. He pulled it out and showed me where it was going bad. The shaft in the center where it’s supposed to be nice and tight moved an inch. The bearings were gone. He happened to have one on hand. It’s a generic one, but one that works well. He replaced the motor. There was a resistor for this motor that had to be put in. He put the resistor in. He rechecked all the pressures and ran it for a good 30 minutes. He made sure everything kicked on and off. On other situations, the problem was the people American Home Shield sent. But when it comes to American Home Shield, I've had no problems with them.

I'm satisfied with AHS. They're prompt and sufficient. Efficiency and customer service are very helpful. I recommend them. Rockland Plumbing came out recently and did a great job. They were professional, quick and efficient.

I had somebody else before AHS and they were worse. I got AHS but when I had to get my water heater replaced, it was terrible 'cause I had to pay for the whole thing. That was messed up. But my last claim was fine. I wanted to turn on my garbage disposal and the switch didn't work. I went to hit the reset underneath and when I opened the cabinet I saw all this water and it had a terrible smell. I called AHS and someone was out in a couple of hours. I had a good experience with the tech. He said it was leaking and asked what happened. He said he had to replace it and he had one in the truck. He did that and everything went very smoothly. This was excellent service.

My husband dealt with the tech that came for our AC issue and he didn't have any complaints. But if a friend asks me about American Hoem Shield, I’d tell them to look elsewhere.

The ice maker in our refrigerator wasn't working. The whole cabinet was freezing up and it wasn't making any ice. The tech called me and asked me what the problem was. He showed up to take a look at the problem and tried to fix it without replacing it first but that didn't work. So, the ice maker had to be replaced. He had to order the part and then he came and put it in. He was awesome. I recommend AHS. When we bought our home, we were unsure of how old the appliances were or what kind of shape they were in. So, the warranty was very beneficial for us.

I have nine properties with American Home Shield. They do a great job. Everything is easy. You can do the appointments online. You don't have to call in. But I’m not continuing because of the cost of insuring nine properties.

The air conditioner stopped cooling. We called American Home Shield and it was fixed quickly. We were renovating the house for resale and we were able to get it on the market. Things went very well. Our experiences with American Home Shield have been very positive. The only problem that we have with American Home Shield was that we live way out in a rural area, and with some claims and services, we don't have anybody to service those things.

I had American Home Shield's ShieldPlus plan for almost 4 years and would never consider a home warranty again after my experience with American Home Shield. During my 4 years with American Home Shield, I tried to have two items repaired, an appliance and a toilet in my primary bedroom. On my first service request, first, a service technician came to my home outside of the stated service window (after already cancelling once) despite me leaving a voicemail that I was unavailable during that period as it was the middle of a work day and yet American Home Shield still charged me for the "missed" service appointment.

My mother recently put in a service request due to a leaky faucet. The technician they sent was extremely rude, unprofessional, tried to scam us into purchase a faucet through his company and pay out of pocket when we didn't need to because it was covered by our "warranty" if that's what you want to call this trash company. When we said no, that would rather have AHS replace the faucet we were told it would be ordered and arrive in a week or so. 2 weeks went by and NOTHING.

We purchased an AHS warranty when we bought our home primarily to have “peace of mind” that we would not face a major home repair in the first two years. I chose AHS because friends of ours had been using them for years and were satisfied with their service. About 8 months into our ownership, the HVAC system failed. I called a local contractor to get an independent assessment. He said there were leaks in the air handler coil as well as in the outside unit. Because of the age of the unit, inability to obtain parts and the outdated type of Freon, the only solution was to replace the system.

My furnace has been broken since April 2022. AHS has sent 2 contractors to my house and neither one has done anything to fix/replace my furnace. I have called AHS at least 20 times to check on the status of my account. Supposed calls to the furnace vendor, but still no furnace. I have paid the service fee twice and they only charged me half of the second fee like that makes it okay? I have escalated the call many times - with no follow up. I have requested to speak to Contract Relations Department at least 5 times - no call. Asked for a manger at least 5 times -and talked with one weeks ago, and no action or follow up. Called again on 8/27 and today and still the same thing...NOTHING. When I say this is a SCAM - it is a SCAM. Now, I am afraid of them putting in a furnace - if they can't get this right, which should I have any confidence in a safe install of a furnace! STAY AWAY FROM AHS!!!

Water heater went out and it took almost 2 weeks to get it replaced. In July my power went out on 1/3 of my home including all kitchen appliances & plugs. I was told to find my own electrician & they charged me $100 for doing it.

Took my money immediately, never found a contractor. Told me to find my own contractor after a week. Got one, got authorization for repair. Paid out of pocket. Submitted the receipt and authorization, no response three weeks later despite calls. Now house is at 81 degrees. Submitted a claim, again no contractor. I'm out money for the claim, money for the repair and still have no a.c.

My tenant had an issue with the AC not working. I was able to open a ticket from out of the country and get an appointment quickly. It was excellent service. It was all in one visit. The feedback I got from my tenant was awesome. I could not ask for anything better than what I got. When there was a microwave issue, American Home Shield was able to help us with providing a link to the video. My other tenant was able to take a look at the video and resolve the issue by herself. That saves some dollars as well. It's great that American Home Shield has some video links which we can refer to to resolve the issue. I'm considering adding a warranty to my primary home where I live.

I reached out to American Home Shield by internet. I’d rather do it than to wait on hold for somebody. Parrott Plumbing came out and they were good but the repair has not been completed. I'm not recommending AHS to anybody.

We had a maintenance check for the AC. I could log in on the internet but I just called American Home Shield. The rep had an accent but I could understand her. I’ve had the tech before for a few times now and he's been good for us.

The fan on the oven was running very loudly. I did the claim online and I got an email saying that Sears was coming. The tech replaced the fan. The experience was easy and the service was great.

I’ve had AHS for five years and I like the security of knowing that if something breaks, I can call and they'll fix it. For my recent claim, Progressive Appliance was great. My dryer quit working. They changed a couple of parts and they got it going on the same day.

American Home Shield has assigned me good contractors to solve the problems. I had a plug that was burned up to crust. It had caught on fire in the wall. Fortunately, it was an exterior plug, so it was on the brick not on the sheetrock. If he hadn't found it, it could have caught fire.

I used American Home Shield for one service and it must have taken me about an hour to work with the representative to get the appointment set up, which was ridiculous. The rep was having issues with her system so, she had to reboot it a couple of times, and when I gave her my Visa card, that didn’t go through twice. So, she had to reboot that again. Then later on, I got a notice that they were not able to process my payment. So, I had to go online and I had to re-enter the information again. But once I got past that, it worked out good. There were two toilets and one was running regularly since we purchased the house. But the other one completely stopped filling up. Or it would take two hours to fill up the tank. In Omaha, the water is very hard and it created some problems. So, it was two systems that were replaced and now, everything’s fine. I saved money but the repair took a long time.

I had my AC go out and while American Home Shield was very understanding and quick to approve of the claim, they had to ship parts. The shipping of the parts was taking over two weeks. Meanwhile, I have no AC at the house and I live in Arizona where it's over 110 degrees. I tried to see if there was some type of alternative plan. Unfortunately, there wasn't so I had to get a hotel. I had to do other means while waiting for the parts. If the part is over a certain amount, they ship it out instead of letting the contractor purchase their part and get reimbursement while it's on hand here.

We had an issue with the start button on the dishwasher. It wasn't operating. A repairman came out, said it was a technical issue and fixed it. He said if there are any issues further down the road, to call them and they'll fix it for free. I'm happy with the customer service.

Our house wasn’t cooling. We filed a claim with American Home Shield and we had a fantastic experience with them. The techs from Cardinal Comfort came out and I would highly recommend them to anybody. They were completely professional and they answered every question that we had. They said that there was a leak in the pipe going into our house from the air conditioner and they replaced the whole unit outside.

The contractor was satisfactory and helpful.

I had a claim to American Home Shield on my old dishwasher, so I had to buy a new one. AHS got me somebody for it. Some of my claims with American Home Shield are a little weak. A technician came for my faucet, but he wouldn't do the faucet unless I got somebody to come out and do the sink. I had to pay because I had a leak in it. I had to pay $1,500 to get somebody to come out here and dry it.

I had four people come out and fix my AC. Every time they came, they would say the unit was working great and they leave after 10 minutes. After which, the unit wouldn't work again. I liked the first guy that came out. He was honest and he said he could not fix the AC when it was working. It would go on and off, on and off. I kept calling Home Shield to let them know that the unit was not getting fixed right. They said someone would call us back but no one did. I had no AC and it was the heatwave. I was ready to cancel my warranty with Home Shield. They seem to send people that don’t really do anything.

My claim was for the microwave and the dryer and AHS was quick to send someone. The tech did a good job with the dryer. The top of the felt strip was coming out so he put a new one in. I'm just waiting on my microwave as I didn't hear anything about it. So I ended up purchasing one myself and emailed the receipt and information.

The pump of our pool went out. We called it in and everything was perfect. The tech got the pump back in working right away.

Ambient Air said a bad thermostat made the unit freeze up. They put a good thermostat in and everything is fine. The second claim didn't go well. My add-ons to my contract were a septic pumping and my pool. I specifically upgraded to whatever they said. I asked, "I'm planning on having someone come out and pump our septic tank. Is that included?" They said yes. So, I paid the $125, made them set the appointment. The septic people came out and told me it would be $150 for them to remove the lid, and it was another $400 on top of that to have them pump it.

The AC wasn't cooling the house, so I called American Home Shield. The contractor was great. They were in touch with me quickly and the issue was taken care of immediately. American Home Shield is great for the most part.

My air conditioner was not working and the techs that came for it were great. The issue was resolved the same day. I had a previous repair a couple of years ago with my air conditioner as well and that was fine. When you have American Home Shield, you don't have to pay a huge out of pocket. The scheduled maintenance is always scheduled timely. It's very convenient.

At first, my AC was making a loud banging noise, then just hot air and the fan was not turning. The techs made the appointment in two days, and they were out here on the second day. They fixed the AC immediately, and within an hour, I had air. They were excellent. I was a little skeptical, because so many home warranties are not doing what they say. They're not fixing things, or if they can't fix it, they're not replacing it like they originally agreed to. I was really thinking about just not having a home warranty after all this stuff I keep hearing, but I didn't cancel my warranty. I had no problem with American Home Shield, and I couldn't have asked for a better service. I am very happy.

I was very happy with their contractor JKT. The techs were extremely professional and very knowledgeable. They were able to quickly identify the problem and let us know what was going to be fixed. I've had issues with service professionals speaking down to me before because I'm a woman but they were very kind and did not make me feel dumb at all. They had to replace a fan and the spark plugs for the air conditioner. I would definitely tell my friends, especially those who are first-time homebuyers that they are going to do themselves a huge disservice to not have a Home Shield warranty. We have had so many little things that would have cost us thousands of dollars that we were able to do through Home Shield.

I had some piping claim to American Home Shield, and the folks that did it were great. I had my double oven replaced. That ended up working out well.

The first time I had service with American Home Shield was great. The second time was less than satisfactory. The representative that was representing American Home Shield was pretty disrespectful to the gentleman who came to our home to do the technician work. His English wasn't perfect and she just made a bunch of snap assumptions like he spoke Spanish, which he didn't. He's from Africa and there are 54 countries in Africa and he's living in this country trying to do his thing and I didn't like the way that the woman that was on the phone treated him. It was in regard to my garbage disposal repair.

The stovetop stopped working on us and it was making a clicking noise. I made a claim and American Home Shield gave me a replacement. It works a bit differently than the other stovetop but it works great overall. My wife is happy with it. We're very happy with the service AHS provided us.

The heater wasn’t cooling right. The tech came out and checked everything, and couldn’t find anything wrong with the unit. So, it seemed to be working fine.

American Home Shield has been great. The same can be said about their timing and they get people out as soon as possible. The process of paying the claim could be faster but some things take time. I'm okay with it. My washer went out and they sent someone out. They actually had to come out twice because the first time they came the manufacturer said that what I was hearing was normal. I made a video for him. I then had to do a second video during which I was yelling because I could not be heard because the bearings had gone out in the washer. They finally said that was not normal. They told me they were gonna replace the washer and they would send us a check within 21 days. I haven't received that yet. I had a TV go out about a year ago too. American Home Shield did well and it was about the same process.

The recent experience for a plumbing issue was excellent and it was taken care of. I waited a day or two and it was very successful. But the previous one was horrible. I had a plumbing issue and the guy said he was not gonna put the snake down because it looked like he would cause more damage. He didn’t know how old the pipes were and we didn’t have the thing that’s in the kitchen or laundry room that they could put a snake through to get rid of the stoppage area. He also said that it wasn’t covered. So, the contractor didn’t resolve it and they wouldn’t.

The AC quit working. I called AHS and the rep was very helpful. The tech came out the very next day. He knew everything that was wrong. He fixed it in minutes, and got my AC back on.

American Home Shield is a great service. They're always on time and they never let you down. Recently, the water pipes were hammering every time I would flush the toilet. At first, I couldn't decide how to put the claim in because there weren't any box that would explain the problem other than "toilet problem." In this case, it wasn't specifically the toilet, it was the piping of the water that goes directly to the toilet. It could have been a little bit more explanatory to be able to describe it. But other than that, they fixed everything.

The contractor came out and they thought they fixed the problem with the air conditioner. But it wasn't resolved. So they came back out and found out the part was messed up. The tech fixed it and that was it. It got fixed on about the third try. But everything worked out great. They were a great company. American Home Shield is really good about forwarding the request to whatever company is supposedly coming out. They always tells us as the process goes on that you've been assigned to a company and they should call you, but they always leave the number of the provider. So you can always contact them. I like the way they do that. But they may want to remind the company that's coming out that they need to contact the consumer. Because there were a couple of times that the company called the day that they were gonna come to say that they were coming.

When I use the shower, the water would fill up as opposed to draining. The techs were professional. They walked my husband through what was going on. AHS is a reputable service and my experience so far has been excellent.

There was a leak and there was ceiling damage that occurred in my home. I contacted AHS to have a roofer come out because that's where I assumed it was coming from. The field adjuster stated that it could be the HVAC system that's leaking because of where it's placed above the ceiling. I contacted AHS and Orr HVAC did an inspection. They inspected everything up in the attic and stated it was not coming from the system. They couldn't find any indication of a leak.

American Home Shield is a great company. I love their company. They honor their contract. I try other companies along with American Home Shield, and I noticed over the years, that when I call American Home Shield, it's less complications. With other companies, the process of filing a claim, getting the work done, getting the contractors out, it's a lot more difficult. So, I started cutting off the ones that wasn't effective, and AHS just was the last one standing. I got a great relationship with them. Their contractors are professional. Even if they are not, AHS will send you out one that is. They get the job done on time and correctly. So that's who I'm sticking with. Hopefully, they keep up with the good service that they've been providing for me and other customers.

I like American Home Shield well. They're typically good to work with as far as scheduling contractors. If I have any issues, they take care of that right away. Their coverage is good too. My recent claim which was for an AC unit went well. It was the thermostat and the tech just had to do a minor fix on it. Anybody would wish that they covered a little bit more especially where AC repairs are concerned because it’s still quite pricey if it's a major unit issue. But still, their coverage has saved me a few thousand dollars.

I currently have two active policies with American Home Shield. I like that when something goes wrong, I have a number I can call that normally comes out and fixes it right away. I don't have to search around for a reputable repairman in the area and that particular appliance. Peck General Construction came out to repair two things. We had a washer dryer where a dryer belt broke and they had to replace the belt, which they did right away. They did a great job on that.

Crown Temperature came out for the AC unit. We originally thought it was the AC, but that wasn’t the issue. The tech said it was a plumbing issue. It was clogged so the plumber had to come out and unclog some of the drains that was backing up into the laundry room. The customer service of AHS has been superb. Normally, they can get somebody out the next day.

For four years we've had AHS. Recently, they were supposed to fix a leaking toilet. It was a flapper, which we know how to do, but we'd already paid the $100. It wasn't a float-type toilet. It was a newer one that has the sensor and the sensor went bad. So, they replaced that. They were also supposed to fix the leak in our water hose pipe that's out back of the house that's connected to the house. But they said they couldn't do it because it was outside the house. It wasn't recessed. I was like, "Who has a recessed hose pipe? That doesn't make any sense to me. It is part of the house's plumbing." They said, "No, we don't do that." Then, no one ever called me back from American Home Shield to let me know what was going on. So, I called my son and he figured it out.

My icemaker was not making ice and there was a leak. The ice maker is dumping water outside of the refrigerator. I tried to call Beyer, and they said that they were closed. I reached out to the technician, and he said to call Beyer to schedule an appointment, but I need help immediately.

Our washer has this filter thing way at the bottom that you have to pull out and clean. We didn't even know that existed and we've had it for 10 years. The tech cleaned that and the washer was fixed. He did an excellent job and he was very quick to respond. He let us know that if we had any other issues, he would come back and help. It was all taken care of.

Most recently, somebody came to fix the drywall. The service was quick and the service guy was very professional. With American Home Shield, you can fix your home with less headache.

So far, I like AHS. Their service has been very good. Usually, they assign the technician or somebody to do whatever needs to be pretty quickly and seems to be doing the work. I had two appliance claims, one was a dryer that needed to be fixed. The technicians fixed whatever part they needed and it works fine now. The other one was a washer. First, they thought they had to fix something or replace a part, but then they determined that they couldn't. So, I got a new washer from American Home Shield.

My fiance, Teddy, has a couple of houses and he’s a big advocate of Home Shield. I asked him, “Why is my house under this?” He said, “They’re gonna help you so much.” For me though, as long as you keep your foot on their back, you’re good. The last company Home Shield sent the other day has not been doing so great, and it’s been taking me since July till yesterday to get somebody to send a different service provider out. I bought a new air conditioner unit and they never installed it. They just set it on the flat. I didn’t realize it because when I turn wall unit on, it’s coming on. I thought, “Why is it not getting cold?” I paid for another service myself to come out, and they told me that it had never been installed. That’s when I went back to Home Shield to let them know. Overall, the service hasn't been beneficial at all, and I should have done it myself. I would probably do a better job.

The water heater in my house broke all of a sudden. There was a leak in my water heater. I called and filed a claim with American Home Shield. They sent one company. They came and just took a few pictures. Then I got a call from American Home Shield saying that the water heater was not covered. The failure was because of water pressure. I said, "How can someone figure out if it is related to water pressure?" Just by taking a few photographs, how can some company say that it's because of water pressure? They did not check anything. They did not bring any equipment to check the water pressure. AHS said they would do a second opinion through Assurance Plumbing. Initially, they did not come out. They just did a video streaming thing. After that, they sent the diagnosis report to American Home Shield. Finally, when they came, they did a good job. Everything worked out well.

We came the home and the shower broke. The knob to turn the shower came off. I called Ameican Home Shield and J-Star came out. They replaced the valves and did a great job. The tech was very attentive. I was very satisfied.

My air conditioning stopped working and it was super hot and there was no AC. I had reached out to American Home Shield. The tech replaced a condenser. He was super professional and very fast. He did a really good job.

My refrigerator went out. The tech was knowledgeable. He said, "Well, here's a problem. But I'll see if I can get the part." They don't make the part that I needed. So, they settled with me. I bought a bigger model and they gave me $1,261. They're delivering my new one. I've heard some horror stories about AHS but they've treated me well.

I'm very dissatisfied with AHS. We had an issue with the air conditioning. The techs flushed the pipe supposedly. But it's leaking more now than it was before they looked at it. I had another issue regarding the oven. I have issues with the provider they use sometimes. They seem a bit shady because they're hard to get ahold of. You finally get ahold of them and they say they ordered the part. Three weeks out and you’re going on back and forth and having to keep calling and checking. Also, they don't waste any time at all taking the $100 upfront fee. But when it comes to getting the services actually done, the providers they use, sometimes they schedule them out so far in advance. When the appointment finally comes, you gotta wait. Either they're late or they give you this bogus time frame, between 10:00 and 4:00 and they're like, “I could do 8:00 and 12:00, or 8:00 and 10:00" and then they may or may not show up. It’s tiresome.

The tech was very good but I have to have a complete AC replacement. I was told how much I was going to have to pay for it and American Home Shield is covering the rest. So, I had to okay that price and then the stuff that's needed would be ordered. I’m satisfied with AHS though I would have liked to see them cover more of the cost. But things are what they are.