American Home Shield Reviews

We have American Home Shield on our new house and I like it, or I wouldn't have switched from our old house to our new house. It's less money when we had to have repairs. The deductible is usually equal to what a service call would be, and I'd have to pay for the repair besides that. Recently, our air wasn't working. The water was backed up and there's an automatic shut-off. It happened on a Friday night and the contractor was there on Monday. Things have been fixed in a timely manner. So, I'm happy.

My air conditioner quit working and the contractor came out almost immediately. They were going to replace the compressor on the air conditioning unit, but I just went ahead and took the cash-out.

I love American Home Shield's service. It doesn't hit your pocket when something goes wrong with things. I have an HVAC system and somehow, something went wrong with it. It was telling the outside unit that there was no Freon in it. Techs came out a couple of days before they were able to set up an appointment. That was more so because of my work schedule and their schedule. They had to replace a part. They ordered the piece and that took about two weeks. The repair was excellent once they did it. It took a while to really cool the house down but it didn't take long for the tech to do what he had to do and get the unit running.

The air condition quit blowing when I filed the first claim. It was a week before anybody could get out, and they came out and replaced two capacitors. It was working when they left. Shortly afterwards, I was sitting outside and I heard it making a bad noise when it kicked on and off. So, I immediately called American Home Shield to get the contractor to come back out and check it. And when they did, it was a fan motor and a control board that they had to replace. My only complaint about the whole situation was that first week of waiting because it was very hot. Other than that, the contractor was very professional. They worked quickly. I liked them. I would go back to them again. I've recommended AHS to a lot of my friends.

So far, we’ve been pretty happy with AHS. They get the contractors out pretty quick. We had to have a heater replaced in our previous home and it still ended up costing $1,000 but they explained everything - what wasn’t covered and everything. Considering we got a whole new heater and new ductwork, $1,000 really wasn’t bad. Recently, they had to replace a part of our oven in our new home. Also, they couldn’t get the part for our spare fridge and they sent me a $1,200 Lowe’s gift card to replace it.

I've had some instances with American Home Shield where the correct contractor hasn't been sent to my house. I’ve had a contractor sent who didn't service my area. Then, I had another contractor that was sent to me to look at the dryer. It was a new dryer, and it ended up being a sensor that got replaced. The guy looked at it and said, "Well, I know what the problem is, but American Home Shield won't pay me enough money. So I'm not going to do the work." He marked down that he had completed the work. I got charged twice for that. I had another contractor that then came out. He said, "I know what the problem is. It's a sensor. Let me take it out." He also cleaned my vents out, but he didn't have to do that. It wasn't part of the service. He was very good.

One of my air conditioners was running but the fan wasn't running so it wasn't cooling the house. I put in a claim on a weekend and the contractor called me at 8:00 Monday morning and set the appointment for Tuesday. It was pretty quick. The technicians that came fixed the air conditioner while they were there and it's been working fine. American Home Shield has always been very good and quick.

The refrigerator was not cooling properly. The claims process with American Home Shield was very smooth. The tech was also fabulous. He came on time and fixed the problem very quickly. There have been previous repairs, and AHS has been very efficient with those. It's really peace of mind that we don't have to go through some expensive repairs and unreliable, annoying technicians. With AHS, we have peace of mind that whatever is being done, is being done in very good faith and people are very professional.

All of a sudden, the refrigerator and the freezer just stopped working. So, I called American Home Shield to let them know that. When Arrowhead came out here, the tech changed something and said, "Well, that should probably do it. But give me a call if it doesn't," and it didn't. I called him and he came back out here and he said that he thought it was the compressor. He said he was going to make a phone call and see what American Home Shield is going to do about it. I got a call stating that they were going to send a different repair company out here, which they did.

Rentz Residential Services came out to assess my AC trouble. I need a new evaporator coil and they said it would take about three to five days to get in after the holiday. I'm waiting to hear from them.

My air conditioner is not cooling and AHS sent Myers Comfort. The techs were good. They changed some transformer and fixed the issue very quickly. Choose American Home Shield. I've referred several friends already.

AHS has been good so far. We used them once. The fan motor ended up blowing. The repairman came out and fixed it. It was satisfactory.

It's really hard getting anything done with them. Mr. Roto-Rooter came out for a water heater. It failed. I got called in back to work and they came out and they gave the home warranty a quote. I chose not to have them pay Mr. Roto-Rooter in getting something done out of the warranty. I told them that I was gonna take the cash in lieu of the payment. I had a tripping bathtub faucet and American Home Shield sent out Mr. Roto-Rooter also. They fixed it and later on sent down some guy to do the drywall to patch up the hole they put in the wall to get to the access.

My dad is a retired plumber and he noticed a small leak coming from the faucet. I noticed condensation under my sink and it started a couple of weeks before. My dad said I probably needed a new gasket. I live with my girls and I don't know anybody. That's why I have a home warranty. I called American Home Shield and put in a claim. They asked me exactly what was going on and I told them.

So far, American Home Shield’s service has been good. We just had our garbage disposal changed and it was good service. They did a good job. This was my first experience with American Home Shield, and I really liked it. I hope it's the same service next time.

The contractor was very helpful. I had a contractor come out before for a dishwasher issue and American Home Shield was helpful with that as well.

American Home Shield was very helpful and responsive. One of my appliances wasn't working and I called in, and got it serviced. The tech ordered the part right away and it was fixed in a week.

Our recent experience with American Home Shield was great. In fact, I need to contact the plumbing company that came to tell them how good their guy was.

My ceiling fan was shaking. I did the claim through an automatic system. I had to call back later and speak to a actual person because I wanted to check to make sure my account was still updated, because when I was going through something, they had me to call in about my account. But everything was fine. They called back within 10 minutes and set up a schedule. The contractor came promptly. The techs were very polite and fixed the issue that I had. I was very comfortable with them being around.

The AC unit quit cooling. I submitted a claim and then the tech came out. It was very quick response time. The tech was extremely knowledgeable. He wasn't trying to sell me products. He said that he was contracted for American Home Shield and they are one of the better companies he contracts with.

On my house in California, American Home Shield is quick in responding whenever I have any problems. The contractors go there and fix things. And if they say they're gonna do something, they do it. The AC took about six months and finally the contractor said they couldn't repair it so AHS gave me a portion of the money to buy a new one. A new one cost me $6,000 and I was given 2,000. But the home warranty with AHS in my house in Miami is horrible.

The lights on my freezer weren't working at all and on the refrigerator, they were flashing like a strobe light. It started about a month before I called in the claim and the tech had to check the lights and figure out why they weren't working and not working properly. He checked all the boards and ordered new ones. He came back two weeks later with the replacement parts and fixed everything. He was very professional and had a wealth of knowledge. He did a great job. He was clean and didn't leave any mess. About 15 years ago, a friend of mine had a bunch of rent houses and he had American Home Shield on a rent house and he had very good experience with them. I gave it a try on my own personal house and I've been extremely happy ever since.

The air conditioner wasn't cooling. We had 110 to 115 degrees temperatures, and you gotta have air conditioning. So the contractor came out, and the tech cleaned. It needed cleaning really bad and it has been working good ever since. He did a good job. That's the only time we've had to use American Home Shield's services, and we're very pleased with it.

This is the second time I had to call the electrician out about the same issue. Same thing with an HVAC person. It never got resolved. But the first time the contractor came out, they said it was a HOA issue, and they didn't do anything further. This time they came out, they said, "We need to investigate why this isn't working." They submitted an update, American Home Shield approved it. They came back out and were able to find the source of the problem, which was in another unit. So, they were great. They found the problem and fixed it.

The outside unit had stopped working. I called American Home Shield and got an automated system. The first time, somebody came within a day. The second time, it took about four days. The first timeline exceeded my expectations.

The top of the stove worked but the oven part wasn't getting hot. It just happened out of the blue and I called American Home Shield. They got me in contact with the company and told me they would reach out in two days. The company did and we scheduled the appointment. The tech came out, diagnosed the problem and said that they had to order a part. It came in that Thursday. The person who came out and did the diagnosis called me back, set up the appointment and came right back out. He was a very timely person. The oven works now and I have no problem at all. My co-worker has been in his home for a little bit and I told him to purchase AHS, and he did.

I was with a warranty company and my claim was never assigned to one of the contractors in anything less than two weeks. Depending on what the claim was, that could have been really detrimental. I would eventually end up having to find my own contractor and then having to submit a claim to get reimbursed. There will always be a front-end cost, which is fine. But that’s just like in the gates part of the headache-free process that's usually associated with having a home warranty where somebody else does it. And so, it's great not to have to do that.

There was no water pressure in the kitchen and the water was coming out like a fine stream. Then, there was a leak downstairs under the toilet. The repair guy fixed both of those and he replaced the faucet. The repair guy was nice and he told me to give him a call if it didn't work out or if it stopped. I told him that if it's working fine, he wouldn't hear from me. He made sure that everything's working fine before he left. I like that when you call American Home Shield, they appoint a person for us and then send them right out. If we don't hear from them, we have a couple of numbers to contact them. So, the service has been good. People would be pleased with the company.

My last claim was quick. The techs just flushed out the outside port to the air conditioner. They said it had algae in it. It was fixed. The water that was pouring into the pan did not come back. We also used AHS back in 2011 when we owned our other house. They are great.

We get a lot of good things done for a very reasonable price with American Home Shield. When the thermostat was not working, techs came very quickly and they did a wonderful job. The unit is now working great. I asked them about my attic fan. Once the air turns off and the temperature starts to drop, the air in the attic space takes a while to cool down. The techs said that was not their area of expertise.

I had a plumbing issue and the tech from Dimitresse Construction did a good job. He got the issue fixed faster than I thought.

American Home Shield's service is convenient. If I have a problem, I like going online and not having to go through too many people. I check a box on what my problem is and then, they find a professional. They have a lot of Facebook pages in town and the people who have hired some people who have messed things up. Thus far, I haven't had any problems like that. The repair guy I have now is good. He was working on the dishwasher and he is in the process of fixing the dishwasher right now.

The technician that came out for the washer was fine. The repair work works.

Appliance Avenue was a lot helpful compared to the previous guys, GM Appliance, who were very difficult to deal with. It didn't seem like they wanted to fix my washing machine that was leaving residue and lint all over my clothes. When I called back the fourth time, they canceled it and didn't bother telling me. The first tech that came in came from GM Appliance just pushed some buttons and didn't even bother checking or cleaning anything. He just said, “Your water level’s not rising. You need a new valve. I’ll order it. It'll be here in a couple of weeks.” The second tech came out, installed the valve, and told me everything should be good to go. We washed the clothes but it was the same thing. It kept leaving lint and residue all over the clothes.

I did my previous claim for the AC online on the American Home Shield website. When I had an issue with the unit again, I tried to send in the claim online but it would not let me. It said it took the claim, but it would not take my payment for the deductible so I had to call the 800 number. I called the customer service and the rep informed me that they were doing some upgrades to the system. So it was just timing.

American Home Shield has some people that I appreciate. They come right away if AHS can find somebody. The recent tech was very nice. He resolved the problem.

The dishwasher in a rental property I have wasn't working. The contractor had to order a part, but it came in sooner than expected. It only took about three weeks. I was expecting it to take months to get the part, with everything being so slow these days. My daughter's the tenant, and she was very happy with the service person that came out.

Our refrigerator was leaking water and it wasn't getting cold. The first guy that came put a relay on there but that didn’t work. Lake Appliances came out, took off the relay, and put on another one. That didn’t work either. Quality Services then came out and took off that second relay and put on a third one in. But that didn’t work. Quality Services told me I needed a compressor. This refrigerator has been the worst thing that ever happened. We’ve not had a refrigerator in over a month. I called Thursday or Friday and they told me that the part was ordered on August 31st. It could take 8 to 10 business days.

We had two leaks under the sinks. One was a disposal that PlumbRus replaced and the other was under the different sink that we just had a leak. They did an amazing job. I did the claim to American Home Shield via the internet. At least what I need is written down exactly. So, I prefer it.

I had a problem with the compressor on my air conditioner and the claims process went great. The tech was very knowledgeable. This is the first problem I’ve had and American Home Shield has been good.

My showerhead was leaking. Fadden Plumbing reached out to me the day I submitted the request with AHS, which I wasn't expecting, because, usually, it takes a few days to schedule that. Someone came over and they were great. They fixed the leak properly and it all went well.

I love American Home Shield for the simple fact you got appliances that go wrong, and you pay that monthly fee for a reason. You call them up. They send somebody out to fix your appliance without stress to you worrying about coming out of your pocket paying for a new unit. Whoever they contracted out to come perform the job, both the companies were very professional. My recent claim was in reference to the heating coil on the dryer. The contractor came out, had to order a part and come back, and fixed it. It went smooth.

I submitted the claim for the AC that was running nonstop and not cooling over the weekend. The contractor offered me an earlier appointment but I was out of town. They came the next day I was available. My husband thought the techs were really thorough and they did a great job. AHS has been prompt. They're great.

We're still waiting for American Home Shield to approve our claim for the AC unit. They're supposed to contact us and let us know something either by today or tomorrow. Other than that, the techs were good. They also fixed the plumbing issue I had. I used to be with another company that didn't help us get anything done. American Home Shield got everything we needed fixed completed.

I decided to stay with American Home Shield because I knew, one of these days, my air conditioner will out. It would break down every summer and we would get it fixed. It was just a small thing. And I knew since it was old that eventually it would take a crap. And it did. SE Electric fixed my AC unit. Everything went fantastic.

My refrigerator, initially, it’s not getting cold. Then, it just went out. It’s been repaired through American Home Shield. The technician was very professional and kept us informed about everything. Having AHS takes the worry out. Being able to just call and have things done and not have to look for a technician is a convenience for me.

American Home Shield held up their end of the bargain, completing our repairs in a timely manner and the customer service representatives were very nice and knowledgeable. One of the claims took a while because they couldn't find a contractor. They never got back to me, or I had to go call and figure out why nobody came up to fix it. But eventually, AHS took care of it. So, they complied with our agreement. Other than that, they did repair for everything.

Anytime I've called, I got service right away. I called one day, and the contractor was out there the next day or the day after. And the people that American Home Shield sent out did a good job. My toilet kept running. My adult son was there and he said they replaced something in the toilet. The only thing that I wasn't aware of is that my monthly charge had gone up. But the increase in my bill isn’t drastic.

The tech who came for the AC that wasn't blowing cold air was great. He fixed it the day he came. This is the first time that I used AHS and their process was fast and easy.

I had an issue with my shower and I had an issue with the sink in my other bathroom. I was also smelling gas. I called the propane guy and he tested for leaks and he said to have a plumber have a check. We called a lady and she gave us the number for American Home Shield. Since a plumber from J-Star was coming out for the gas, I had him check the other stuff as well. He didn't have to fix the shower because it was just a matter of how far I was turning the water valve opener for the shower. I was turning it all the way to the left and when I do that, it's not open 100%. He just turned it three quarters and the shower works perfectly. As for the other concern, he installed a whole new part because it was frozen up. I was impressed with J-Star. They were excellent.

The techs who came out for my plumbing issue were very good. They got everything working out for me. The actual service call was great, I was just disappointed to learn that my water heater wasn't covered and I had no idea why.

Our AC was turning off at a certain time at night and there was water condensing. The tubes were clogged and it was tripping the sensor alarm so it shut down the system. The techs came and they were very informative and diligent. Everything went perfectly.

The toilet wouldn’t stop running. The young man that came out was courteous, cordial, and knowledgeable. Very professional. He did something inside the toilet and replaced a valve. So far, so good. The problem had stopped. We're satisfied with this tech.

The contractor recently came out for a refrigerator. I had visible smoke coming out of the bottom of it. At first, I didn't get a phone call from the company for a couple days. I tried calling the company, but I wasn't getting ahold of anyone. But Friday at 6 o'clock, someone called me. I couldn't get to it because we have a couple of small kids and we were making dinner. They left a voice message and said something about an appointment available for some time the following week. But when I tried to call back to confirm, I couldn't get that for a couple of days again. So, I called back American Home Shield. I said, “I need some help. I don't really know what's going on.” They were able to get ahold of the contractor and confirm it was for the following Friday, that it was on the schedule, and someone would come out. I didn't know that that was happening.

We found a leak in our attic. We had a roofing man come and told us that the roof was not the problem, and he took pictures of the ductwork and there was condensation on the ductwork. It was dripping through the ceiling. I went to the American Home Shield webpage and submitted a claim. They asked what system it was. They listed the air conditioning unit, ductwork, and washing machines, and I just picked ductwork because it was a problem with the ductwork. A polite, young man came He went up and retaped all the joints on the ductwork. He said that should eliminate the problem. So far, it's okay. I tell people about AHS all the time, and that every experience we've had with them has been positive.

Pirate Plumbing was good. They got everything working for me.

All my previous repairs have been great. My recent claim was just a plumbing issue. The contractor already came out and fixed it. The tech was professional and on time. It was straightforward. I just paid the service fee. It's convenient not to worry about finding a technician.

For the most part, service has been very good. AHS saves me the problem with shopping for someone to work for something. I called them about the washing machine and they took care of that promptly. I called them about the garage door opener but the issue was the door and that's not covered. The opener is all that was covered.

The faucet was leaking and American Home Shield sent someone who fixed it. They jumped up in price like 20 bucks. Everything jumps in price. I just wasn't expecting a $20 jump. I was expecting $5 or $6. Other than that, everything's good. I like the option to pick and choose my items versus just a blanket that is, “Okay, this is what we're going to cover. If you want to do this, it's extra.”

I had an electrical box out and electricity wasn’t flowing into my garage. I put in the request online. The contractor came and told me it was a loose box. It was quick, easy, and simple.

I wasn't happy that I had to wait six weeks to get my air conditioner repaired. I was still a bit surprised that I had to pay 500 bucks on top of the Home Shield deductible. But that was mostly for the lost refrigerant, which Home Shield only pays at $10 a pound, and it actually cost about $175 a pound.

The drainage pump went out on my washing machine. My wife set up the claim and American Home Shield reached out the next day saying they had somebody in the area between a certain time. The guy showed up and fixed my washing machine. He carried parts in his van to fix my stuff. So, we didn’t have to wait.

My plumbing claim to American Home Shield was perfect. Heros was very good. The tech explained everything to me and was on time. They called me when they were on their way, and then fixed everything that was needed. It's just that this is the third time I'm having my AC fixed this year. It keeps overheating when it goes over 100 degrees, and it's over 100 degrees all month.

American Home Shield has been great. I had a flood in my house, and we had a couple of things that were going out. They worked with us on the stuff that my warranty didn't compensate us for, and the process was really easy. The water heater was a mess, and AHS helped us with those. Also, they replaced the pool pump at our house. When your insurance isn't compensating you for something or you have some issues at your house that need to be fixed, they're very quick to respond and very reasonable. It's a good supplement for us.

American Home Shield is pretty good. The garbage disposal just stopped for some reason. The tech fixed it. Also, I cannot flush the toilet and he fixed it, too.

I had to have Freon put in my air conditioner and I had to pay like $80 a can of Freon, and I needed like eight cans of Freon to put in. I paid about $800. The AC is working well now.

I've only had one negative experience with them. The recent contractor was wonderful. They came out, but they did not explain to me what was really wrong. And my claim was denied. I had a problem with my air ducts. And I had to call and call, because I was never told exactly why the claim was denied. They said it was denied because the air ducts were damaged and not natural wear and tear. I don't know how it can't be wear and tear natural, because they're in the attic and no one goes up there.

The AC quit performing its assigned task and after Air Dynasty came out, the AC is functioning as it had been. We've had American Home Shield longer than I can remember when we started and I don't suffer fools readily, so I was very well satisfied.

I love American Home Shield. I did a claim on a Wednesday night. A lady called me Thursday morning and they came out Thursday for the initial claim. The repairman explained everything. He took his time and showed me what he needed to do and how the process was going to work. There was an issue with the coils and a pin in my AC. They had to come out the following week but they communicated that though.

Some claims are difficult, while some are easy. There was a problem with the refrigerator and the contractor came and fixed it. They had to order the parts, and they had to come back. Everything is working good. But it took three weeks to get the part over, so they had to come back at a later time. And some claims, American Home Shield didn't treat me right. I had also an issue with my pool equipment that I had to bring a company to do it by itself. And I still have the part but AHS didn't want to cover me because I fixed the issue. I was out of town. I fixed the problem before I got their permission.

My dishwasher stopped working completely. It was a 2005. The parts were too old to be replaced. Mid Arc replaced my dishwasher for me. American Home Shield did a great job and they were fast.

The AC stopped blowing hot air and South Placer Heating came out. They were exceptional, very professional, and very effective. It took the tech a little 10 minutes to do the repair and he showed me the old canister.

My water heater burst and did water damage to my walls. American Home Shield said they couldn’t replace it until everything is fixed and then, I got two letters from them saying that it was denied. But someone else told me that I just have to call and reopen it to let AHS know that it's been fixed. The communication with AHS needs to improve. You do the claim and you're on your own. You have to wait until the company calls you and sometimes, they don't call until you call American Home Shield to follow up.

I had a problem with the toilet. American Home Shield set things up quickly and within the afternoon, they had the assignment to a plumber. The plumber was a good guy and was professional. I was very happy. Each experience with American Home Shield is different. There were a couple of times where they had a contractor that they probably weren't aware wasn't as good as they had presented themselves to be. I made a complaint and said, “This isn’t the right one for us, so please mark this down. We no longer want this person ever.”

The techs from Mister Freeze HVAC looked down inside my AC unit from the top. They didn't didn't anything apart, took less than 10 minutes, and said the capacitor wasn't working. Then I got the notice from Home Shield that my unit was damaged and they wouldn't cover that. I questioned AHS because Mister Freeze has a 1-star rating. They only had three good ratings and all the rest were 1s and very angry people saying they cheated, scammed, and lied. Why would AHS use someone with that kind of rating to give an evaluation. But they finally sent me a letter that just stated they weren't going to cover my claim.

There was a little plastic part that was broken off of the garage door and the door would not open or close. I put in a service request to American Home Shield via the internet and that was very easy to do. It was very early in the morning before I went to work so it was convenient to do it that way. I followed up on the claim with their rep and that was very nice. A tech came out and looked at the garage door. He had to order a part and come back two days later. When he returned, it took 30 minutes to fix the garage door. The timeline met my expectations.

For our recent claim with AHS, the technician replaced the interior in one of the faucets, but it was still leaking. When I contacted him, he came back out. They sent a new faucet to replace that one with. So, we ended up with two brand-new faucets at no cost to us. They were more than excellent.

American Home Shield is reliable in taking care of the problems and the service is very good. The contractor for the AC was a very good company and I had some appliance that needed to be repaired too. But AHS should have more details on when things are covered and are not, as well as what is out of pocket and what's not. Also, when you call customer service, everything is outsourced and sometimes, it’s a little difficult.

The service of AHS has been good. They were prompt at getting my stuff fixed. However, the refrigerator people took seven days to get to my house. There should be a hotline for an emergency or they could have given me a temporary refrigerator. I ended up having to get a new refrigerator. I picked the gift card option for 1,900 and some change. I wish they would have given me a gift card for the actual price of what the refrigerator costs, but it is what it is. I had to come out of my pocket $300 because the refrigerator came out to be 2,100. For my hot water heater claim, I called American Home Shield in the morning and the tech called me that afternoon. He was at my house that evening, and then looked at it. The next day, he fixed it.

The person that came out to do the oven and the washer was the best person we’ve had. AHS was so fast that they had somebody out here the same day.

The AC went out. The techs did a good job but the issue is reoccurring. Now it's not shutting off. I have to call AHS to get the techs out. Other than that, everything's been fine as for personnel and response time.

I need coverage for things that will break down, especially the older they get. American Home Shield is doing a pretty good job right now. They are very reliable and I like them. One of the vent things in my dryer got messed up and techs came and repaired it. They were good and professional. The dryer is working better now and it's not trying to close up.

AHS has great service. When I submitted a claim for my range, the company called me right away. It was quick and easy. Everything's taken care of now. We’ve been cooking ever since.

My refrigerator started making some noise for a minute or two. Then it would be longer. After about a week, it was going on and on. I unplugged it and took everything out and let it set for a couple of days. I plugged it back in and it was fine. A couple of days later, it started making noise again and it wouldn't stop. I called American Home Shield to see if they could help me with that. Big Kountry, their contractor, said they would get somebody out in three weeks.

I've used American Home Shield twice and they've been great. The first was in our house in Tennessee. I needed a new water heater and that was taken care of. In my house in Florida, I had a problem with my washing machine and American Home Shield got that taken care of. Those were done within a reasonable amount of time. The company finally did what they had to do so things worked. They had to order some parts. When they got the parts, they made an appointment and their guy came as he said he would and fixed the issue. For people who need the home warranty, American Home Shield is great. They do a good job and it works.

I had two claims. One was for the garage door and the other was for my doorbell that wasn't working. I had a new tenant coming in. Initially, asked for both issues to be serviced because I thought it was electrical and the doorbell and the garage would be the same. The customer service guy said, “Yeah, they're both the same. It should be both assigned to the same person." But when the person came, he said they don't service doorbells. I had to call American Home Shield back and they assigned me the second person for the doorbell.

I tried to submit the claim online multiple times. I tried to change to a different credit card and a bank account but it wasn't going through. I had to call. Other than that, the tech was very professional. He went upstairs to find the problem and resolved it very quickly. Shortly afterward, the problem recurred. I called and the tech came back immediately and re-flushed the system.

A Sears tech looked at my washer. He was a very nice guy and very polite. He couldn't fix the washer and told me he would call American Home Shield. I got an email right away stating they talked to the service guy and that they couldn't replace the parts that were needed. The washer had water leaking around the back too. American Home Shield told me that they would buy me a new washer. They could give me a set amount, I could buy it myself, or I could get one through Lowe's. I got one through Lowe's but I upgraded to a better washer and I paid the difference. The process was pretty fast and took about two or three weeks.

The freezer was working, but the cooling is not happening for us. I called a customer care agent and he helped me with the claim. He assigned it to a contractor and he said he was available the next day. So he held me in the right way to get it sorted. Then the next day, the technician came for me. The technician was kind to me and he was responding properly. I'm very satisfied with the experience.

When I tried to do the claim online, American Home Shield's site was not working. It was not allowing me to do the claim online. So I called customer service and created the claim. The tech that came out was good. He identified the issue immediately and then gave requirement for replacement item. Luckily, replacement item was available within three days, and problem was solved.

All of a sudden, the control panel on the front of my dishwasher was not working. I filed a claim, the repairman came out to my house. He said that the part that I needed to replace that control panel was not available and he was sending the report to American Home Shield. In three days, AHS sent me an email to pick out a dishwasher. But I didn't understand that some of the options were zero payment and some were 120. So, I had to pay $126 beyond what AHS paid because I wanted to make sure it was the correct fit. The one they said was the best pick for me, was unavailable. So, I had to go with one that I had to pay an extra $126. Other than that, I recommend AHS.

I had five secondary pipelines break. Once things got rolling with American Home Shield, it was just two days before the techs got out here. They were fantastic. However, it was not covered. In the claim submission process, I wish they add a little more detail for us, the customer, to be able to respond in a little more detail. I had broken water pipes, but there was more to it. I also had a problem with my air conditioner. The technicians were on the spot, too. Super nice, very knowledgeable and knew what they were talking about, found the problem and fixed it.

I feel good about American Home Shield, and I plan on renewing. Recently, my air conditioner unit gave out of freon. I was taught the difference between the plans. I came out of pocket more than I would have liked to but I'm glad I have American Home Shield when it happened. I appreciate what was done. They had to get the part to do everything that they needed to do in a timely manner.

The first two times the tech came, I missed the appointment. The third time, he was in and out quickly.

Our washing machine went bad. So, we have to go through the process of getting another washing machine. It’s one of those things that takes a long time. Our contractors that we dealt with are good, but there’s give and take in everything. A month ago, we had the air conditioning blow out at the house. American Home Shield sent a technician on the weekend, the day after I made the phone call. That was the best experience we had. We've had some horrible experiences where it took weeks and weeks to get somebody, but we never did.

My whole fridge wasn’t working properly. I did the claim through Home Shield and explained to their rep what was going on about the fridge, and he came over. He looked at it, and he said he had to order parts for it. He ordered the parts for it. I thought he fixed the problem, but apparently, he didn’t. The freezer is freezing, but the top part of my fridge is still acting up. My fridge is not getting cold, and everything inside is not getting cold as it’s supposed to. American Home Shield did fine about sending out somebody to repair it.

The service of AHS has been fine. They had to replace my washing machine. It stopped working. Everything went smoothly with the process. I'm now waiting on them to contact me about delivery. It was covered. AHS is very beneficiary due to you not having to come out of pocket for the entire expense.

I've used AHS quite a bit and they've been great with me. The customer service is very quick and effective, from the time I put a claim to the point where the contracting company is coming for service, they were doing the right follow-up. I started experiencing some technical difficulties with my air conditioning and I had to call several times to request service. The company that was providing the service came over and they tried to fix it. They did a quick fix and then, two months later, I had to call up AHS again. They were very patient and listened to my frustration about what was going on. The same company came over, took a look at it, and fixed the issue. The system went out a final time three weeks ago and AHS sent a different contractor. They listened to my complaints with the previous contractor and the issue got resolved fairly quick.

So far, so good. When the switch on my glass top stove was out, the repairman who came was excellent. He answered my questions. Having American Home Shield is convenient. Being a 75-year-old senior, I don't wanna replace my appliances ‘cause of the expense. I'd rather pay for the service and have my appliance fixed. But I wish American Home Shield would send me a paper contract so I'll know at glance what I'm covered.

We had two claims filed. One claim was quick as far as the turnaround. The company that fixed the issue was in my home town. However, on the second claim, we've been waiting weeks. The first company that American Home Shield assigned the claim to reached out to me and told me they were coming the next day but they never showed up. I got a call that evening from the company, and the gentleman said that he forgot about the appointment. I thought that was weird because he called me and told me he was coming. American Home Shield reassigned it to another company but they haven't reached out to us about fixing it yet. The date they gave us for them to come out is September 17th so it’s a while out. American Home Shield could find people that are closer and expedite some of the services. The guy who was going to fix our refrigerator the first time was three hours away from us.

I've only used American Home Shield once to come fix my dryer. And they were responsive. I was able to book the appointment online. And the person who was assigned to do the job was here at the time he said he would be here, and he got right to work. He was here an hour and a half, fixed the problem, and that was it. I'm getting value for my money.

So far, American Home Shield has been very good. I've had some problems with my faucets. It seems like when one thing goes, everything goes, but they really did a very good job of replacing them. I had services from two different companies. The first guy came from Wiese and the second person came from AAA. Both of them were very professional and knowledgeable. They did what they said they were supposed to do, and they didn't cut corners. So, they didn't mind me watching. The best thing with AHS is that they guarantee the people they send. If I had to go out and find these services on my own, it would be a bit more expensive.

American Home Shield has been very helpful whenever I've called to get something done. The people they send out so far have been good and informative. However, when I went on to my dashboard, it wouldn't take the information when I was doing both claims. It kept telling me there was an error. I had to call them and have them schedule it. The guy that came out was good but he didn't have what I requested. I requested a stoppage removal and I had a spot on my ceiling in my other bathroom that he said he didn't get. They did the stoppage of my tub. But I haven't told them that the water pressure in my sink in that bathroom is low for some reason. I don't know if that has anything to do with them unstopping the tub.

The garbage disposal stopped working and we tried to fix it ourselves. The first time we called, they said to make sure we did a, b, and c. We did those before we called someone to get it fixed. AHS is a good warranty company. We've only had one bad experience with them. But other than that, everything has been fine for the past two years.

We have an Electrolux washing machine. It was worked on twice by two different appliance people. The first one was A&E. Within days, the problem was still there. I called again and American Home Shield set me up with Pacific Appliance Repair. Their tech came out and he knew exactly what the problem was. It was the drain pump. He had to order it and about a week later, he was able to get the pump in. He came to the house and replaced it.

We were getting a lot of rusty water coming out of the bathtub. When you first turned it on, it was black and brackish, then it would be brown, rusty water, and then it'd go clear after a while. It was almost like a sediment. So, Ace came out the first time and once their tech opened the valve, it wouldn't shut. So, he put a valve on it, drained the system, flushed it, and it seemed to be fine. The guy explained everything he was going to do, told me why it needed to be done, and when he was done, he cleaned up and explained what it was.

I had a Honeywell Home Digital thermostat and the techs replaced it with a lesser one. They said that American Home Shield wouldn't cover the brand that I had that was installed. So far, I'm able to use the new thermostat but it's not like my old one because you could program my old one and everything would through my phone.

Our air conditioner wasn't getting cool. You could feel it blow air but it wasn't cold air coming out. American Home Shield gave me the name of the contractor for my claim and the time that they would be arriving. They were excellent. There was one hose that was clogged and their tech unclogged that. We were also low on Freon and the tech explained to me how my warranty only covered $10 and that I was responsible for the rest of it. I paid for that. That fixed the problem and it's been nice. American Home Shield has worked great and I have suggested it to people. It's excellent and when there's a problem, they have guys come out and fix it.

I called in about a refrigerator on about the 18th last month. It's a Dimchae refrigerator and it's made in Korea. The first tech who came out couldn't understand the language on it, so he couldn't do anything with it. Then, another tech called me on the phone and said he didn't understand it either. So it was no use for him to come out. Then I got one that's coming out tomorrow, supposed to be the jack of all trades, and we'll see what will happen. I've used my AHS warranty before and there's never a problem. I had claims for my air conditioner and a freezer and the techs fixed that. The service is pretty good and I have no complaints with them. But this time, it seems like it's taking forever for them to figure out the right person to come out and do it.

Our AC system quit working. It stopped blowing, it was freezing up, and the inside air handler and ductwork filled with 20 gallons of water poured into my house. Ace Heating & Cooling changed the capacitor and vacuumed out the water. Was supposed to submit to AHS a quote to replace the air duct. But they never did it. The AC stopped working again, and then it started growing mold on the blower fan, and then they submitted a claim to AHS for it. AHS denied the claim because, now, it had bacterial growth. But it had a growth on it because of the 20 gallons it was dumping inside my house that they never submitted with AHS before. So, I am not really happy at all about the whole situation. I'm really pissed. The interaction with the techs was okay, though. The first guy barely spoke any English, but then the second guy was okay.

The small refrigerator wasn’t cooling very good and the tech did a good job. American Home Shield is a good company and people need to try it.

My experience with AHS has been HORRIBLE. My A/C was not working right. We submitted a claim and the technician said we needed more refrigerant (that's out of pocket for me, as AHS doesn't cover). We refilled, but the problem continued. The same technician came out again, and said we needed to refill AGAIN. So, again we paid out of pocket. The problem continued, so AHS sent out another company. That company said I needed 14lbs of refrigerant, costing me $1,500. Oddly enough - my unit only holds 5.5 lbs of refrigerant. I had a couple of outside contractors look at it and they identified a leak in the condenser coil (duh!).

My Mom's AC went out 3 days ago. They sent a technician out the next day. Now 2 days later no update. They tell me once they have the report it could still take a week to get the part. We are in a heat wave in Las Vegas and It's 100 degrees inside my Mom's house. She's almost 80 years old. I explained this and the urgency to get his addressed and received absolutely no help. BTW, the warranty only covers up to $1500 towards a new unit (they cost about $8,000).

You people have to realize and be aware of what all of these warranty so-called companies are all about. American Home Shield is nothing more than a liaison between you and local contractors in your neighborhood. That's it. They are an introduction service. This can also be extrapolated out to auto warranty companies as well. You will see one star reviews up and down all across the board for them as well. The reason why is there is no quality control and there are so many bad reviews is that it's not American home Shield that is servicing you. It's the local plumber. So the local plumber comes out and makes up a fake bill because they are not satisfied as to what is American home Shield is going to pay them.

The air conditioner was broken, and the contractor came out and fixed it. They sent out for a part, which took a little while, but the tech was efficient and quick. He was very professional and knowledgeable too. I liked him. American Home Shield and the contractor did what they could. I had to wait quite a while for the part to come in, but that wasn't any of their fault. Now, everything is great. We tell people all the time, “If you have a home, you want American Home Shield.” We've even talked to contractors that had come out that do work for some of the other home warranties, and they’ve all said that American Home Shield is the best one. They’re efficient, quick, and pay after people like they’re supposed to. We’re definitely big fans of American Home Shield.

My sewer was backing up. I requested the contractor because they came to my house before and I liked the service that the tech did. The tech answered every question I had. He told me what I needed to do. My sewer needed to be jetted and he didn't want to continue on. He said that their company didn't do that and AHS doesn't cover it. Other than that, everything was okay. If someone asked me about home warranty, I would definitely refer American Home Shield.

American Home Shield's website was easy to navigate but the the choices that they have on the online portal are set such that you can only choose one of the services that you need. It would be better if I can choose multiple services at once. At the time, there was another issue I wanted to do, but I just let that one go. Other than that, the techs were there the next day and I was 100% satisfied with them. Since the service, the AC has been running perfectly and I have no more issues. The warranty is cost-efficient to me, even though it's $70 a month. I was talking to the tech and my repair alone cost 800. So, I was able to save up for a year, just paid the warranty and it covered the cost instead of coming out of pocket. With AHS, the services are guaranteed and they cost $100.

One day, the AC was cooling, and the next day, it was hot air blowing. The first time the techs came out, they found it was a compressor issue and they took care of it. But not even a week later, we had to have the people back out. They were really quick to assess the situation and took care of it.

American Home Shield has good coverage and the price is fine. I like everything about it. The recent claim was for my dryer that wasn't heating. We had the visit scheduled, then I had to reschedule. I was pleased with my experience.

I've been with American Home Shield for 20 years. They used to be an uneasy company, and now, they seem to be doing better. Having them gives you a peace of mind, since stuff happens. I liked the tech. He was professional and courteous when he visited my house. He was on time, texted, emailed. He was good about making sure I knew when they were coming. They had to come back, but that was cool. They had to get a part.

Years ago, my wife and I rented an apartment in Hollywood where the homeowner and our landlord had American Home Shield. We ended up needing to use it quite a number of times and it was always pleasant. Because of that, we've always done it. I've used the website several times and it seems pretty straightforward. I would receive three texts and all of them were concerning the appointment times and when the tech would be arriving. In my experience with any claims called here in Los Angeles and in the Valley, the contractor is always someone of Eastern European descent, which is interesting. They’re usually older dudes and they’ve all been doing this forever.

We had a problem with our refrigerator and they kept coming back and forth and trying to fix it. Finally, about eight years ago, they called and said, "We can give you a refrigerator." So they gave us a refrigerator. The first person that came out for the refrigerator was not really good. But the last three sent after him were fine. He just was busy and didn't have enough time to respond. But other than that, we didn't have a problem.

Our AC had a leak at the air handler. The techs who came out were great.

Recently, my microwave stopped working. AHS sent a technician over and he diagnosed that the microwave needed to be replaced. AHS gave us options and a couple of days later, we got a notification that they got the microwave and within 24 hours, I got an appointment for an installer to come. Having AHS as a home warranty is big savings. We've already had the garbage disposal replaced, which could have cost us $500 easily. And for a built-in microwave with the fan, that could have been about another $500. With AHS, it only cost me 100. That's a hell of a deal.

The air conditioner had an issue. The contractor was able to come two hours earlier and they asked the night before. When the tech came, he was able to fix the concern and didn't have to order parts. He replaced a part and put in some Freon. He did a really good job. AHS is a safety net. They have been very good about fixing things. They couldn't fix my washing machine so I got a new one. I'm very pleased with them.

The air conditioner wouldn't come on. The tech from Value Heating got out here within 24 hours and he knew what he was doing. He solved the problem and he did great.

When the company sent someone out, they troubleshooted their problem, which was fine. So, when they called me back about scheduling a time to come back and do the part, I paid $125 for the service call. And when the company called me back, they said American Home Shield would not cover everything that needed to be done and I had to pay $425 out of pocket. I'm very disappointed with that. There's always a catch to everything. I pay this monthly service fee for AHS, I might or may not use it that entire year. That money is already paid.

American Home Shield sent A.R.T. for our heating and air. That call went perfectly. As soon as I put the claim in, they called and scheduled. The tech showed up the very next day. He was finished within an hour. He did great and he educated me on preventative maintenance. AHS was part of my closing. It was paid for for a year. I liked it, so I renewed.

The fan motor wasn’t blown on the air conditioner. The contractor came in and then they had to leave to go get some parts. They were gone for two hours to get it. They were done within four hours from start to finish. They replaced the fan motor. Everything was good. American Home Shield's website is always easy to use. It's straightforward.

I called American Home Shield for a plumbing issue. A plumber came for an initial visit then he responded back to complete the work. My brother was there and he said everything was easy peasy.

Our AC was blowing hot air and I ended up sleeping in my car. It was unfortunately in the heat of summer and it was really brutal. Techs came and they were wonderful. They fixed the AC.

We had two toilets that were giving us problems. We went on the internet to submit a claim and American Home Shield's website was very good. When the techs came, they were in and out. They worked very quickly, proficiently, and professionally.

I have peace of mind with my home warranty. I used it for my washer and dryer. It’s one of those electric ones and someone else had it before I moved in. I did the claim online and that was really quick. Tim was the tech that came and he was really good. My service has been wonderful so far.

The gentleman I signed up with was very nice and forthcoming. I pay a $100 deductible each time because it takes care of everything in the house. I had a Kenmore stackable attached washer and dryer which I bought in the Fall of 1994. It was only repaired one time but you can't get the parts for it anymore. I called American Home Shield and I left a message. Teresa, the rep, called me back and she was very nice and took care of it all. She had this supervisor, Joe, call me, and then I used my phone so he could take a picture of the information off of the washing machine part, because it started sounding like it was a jet plane going off. He was very nice. They sent out a repairman named Alex who was the same repairman who fixed my refrigerator months ago. I was happy to see that because he was very knowledgeable and nice. They called me back and they said that it would be a few days to order parts, et cetera.

I had an AC that broke down four times this summer and instead of replacing it, which AHS should have done because it's a 30-year-old-plus unit, they just kept coming out here and replacing the same thing over and over again. And in between, I had to go a week without AC. Also, it takes so long for the techs to come back out and I don't trust the repairs they've done. I know the unit is going to break again and it's always the compressor. This last time, the AC almost burned the house down. It fried the box and I have burn marks around the box. My husband said that when the policy is over, we're going to cancel and we're going to replace our own unit because AHS is never going to replace it. They're going to keep coming out here and put Band-Aids on it until our house burns down and it's just not fair. Right now, the AC has been broken for almost two weeks and somebody’s supposed to be coming out on Friday to fix it again.

The services are fabulous and claim submission is an effortless process. It's all online and a technician is assigned and comes out extremely quickly. The warranty gives peace of mind in case of any major breakdowns with appliances that I have. I like that assistance getting them repaired. Recently, I had a refrigerator that wasn't cooling and Sears repaired it. The tech was very respectful and well dressed in a uniform. He was very professional and efficient.

I've had American Home Shield here in my house in Florida for two years. I also had them when I lived in California. They're great with little minor things like changing the locks and toilet leaks. But in both places, I had an issue. I had an issue with one of the pipes for my underground sprinkler when I was in California, and they said, "Call your homeowners warranty. We don't cover it.” They sent a guy out to look at my air conditioner because I made the comment that it was making a noise. The guy said, “Oh, you have an HAVC system. They all make noises.” So I googled it, and in fact, they do. What got me was the guy went in and opened up the inside where the air handler is. He looked and said, “Oh, that's all mold and mildew.” But it wasn't. I called a friend of mine in California and he said it was just dirt and hair. He told me I could use a paintbrush and it would wipe off. If it was mold, it won't come off.

I had a leak in the bathroom and American Home Shield sent Myers Comfort out. They had to order a part and they came back and fixed it. They were friendly and professional and they knew what they were doing. They impressed me and my husband. I like the way AHS does come to you or rescue you when you need them. When you call, they don't take forever to get somebody to come out. They are great. I'm happy that I have Home Shield.

Everything that I've put through or requested on, American Home Shield found somebody that can work on it. They do a good job. They get it fixed rapidly. The spring in the garage door was broke and American Home Shield partially covered it. I had to pay around $400. The tech reckoned the other spring was about to break. So I replaced both. American Home Shield does a good job. I would recommend them.

We had an issue with our range. The techs had to order a part and they came back a week later. But then they discovered they needed an additional part. They came back again a week after that and the range was fixed. Having our warranty through AHS has been very convenient and helpful.

American Home Shield is pretty good. My only thing is that I've had a problem with my AC unit this year and I've had technicians out three different times. It was a different company each time. The first company was kind of questionable. But the other two were good companies. The service techs were good. But as a consumer, I'd rather deal with one company, like I'm dealing with American Home Shield. Other than that, it was fine.

The air conditioning unit was leaking Freon. The contractor was very quick and professional. I’m very happy with them. But American Home Shield didn’t explain how they decided on how much they were paying for the replacement and how much we had to pay. They just said, “Here, take it or leave it.”

Our microwave stopped working. Three days after we did a claim, techs came and it was a quick fix. They were able to fix it within 10 minutes. American Home Shield covers things that I need to be covered. Instead of me having to go buy a new built-in microwave, which is probably $400 or $500, I could just call and have the part replaced.

495 Garage Door came out for a belt that was worn. So, they had to replace it. That was probably the best interaction so far. We started with American Home Shield earlier this year and the benefit is knowing that if something goes wrong, it’ll be fixed. But that’s not always the case. We have high-end products and they don't always have a vendor. There was one where we had to find our own vendor and have it fixed. Then, it was supposed to be something that we were reimbursed for but we didn't get reimbursed for it.

The plumber needed a mitigation person to come in. He referred somebody who came in. They had to test the drywall in the upstairs wall for asbestos, and it tested positive. When the wall is opened up and the asbestos has been removed, the plumber's gonna come back to do the plumbing.

The washer broke on a Saturday and the contractor came on Tuesday, and we had a new washer by Friday. It was very quick. It was the first time I used American Home Shield and so far, so good.

The doors on the freezer had shifted and we have slow water coming from the ice maker. The guy who came out was very nice and he was able to fix the issue with the doors. But upon fixing it, he said that the other issue could not be fixed and that we need a plumber because the hook-up from the sink to the refrigerator was the problem and we weren't getting a good flow of water. We’re seniors with a senior income, so we asked the fella if it was going to cost us another $75 to have the plumber come. He said no because it was still part of the initial house call to fix the refrigerator. He also said he was going to put that down in his notes. He told us to give it a couple of days and AHS would us or we would call them.

I've had AHS for over a year now. I've used the service once. My dishwasher was leaking. The techs were there a couple of days after I submitted the claim. I was extremely pleased with it.

I had two problems but I don't know where to put them in the claim. A technician came and fixed one of the problems. That went okay. For the second one, the technician asked me to place another order through AHS so they can actually fix it. I did that and AHS was very quick about sending the request and getting the company to do things. That was okay too.

Our washer was making a loud, squealing noise and the fabric softener tray was not emptying. The guy came out, looked at it, and he pretty much knew what it was based on the brand. He was able to order parts for it and fix the issues. He was very timely in the repairs, getting the parts, and making the corrections. The washer works awesome now and it was a very pleasant experience with AHS.