American Home Shield Reviews

The water heater quit working. It has been out since June. The first plumber that they assigned to come and do the work texted me at 7:00 in the morning. I was asleep. So they will text you and if you don't respond, then they cancel your appointment, even though they confirmed the night before. They canceled twice. The third time, the company said the truck had broken down. I was waiting for the appointment. They rescheduled for three weeks out. So I called American Home Shield and they found another plumber.

Two gentlemen worked on the AC unit. They came back. They told my wife that they replaced the part and that there were no issues. They had her sign the work order, and that was it. Everything was good.

When the contractor first came, the outside AC unit wasn't coming on. The are supposed to come back and clean a pipe. AHS is working so far. I also had a sewage claim that went well. The contractor did a good job and got the pipes opened. He told me I had roots growing into my piping.

I've always had good success with American Home Shield. I love having it. It helps me out financially. Sometimes, you don't have a big lump sum to go and replace an appliance. Recently, the AC unit was blowing out hot air. It wasn't shutting off and it froze everything up. It also ruined the carpet in one of my bedrooms. The contractor was out within the second day. They knew what they were doing and did the work.

I had three faucets. The faucet in the kitchen sprung a leak just out of the side of it. I don’t know why, how, or when, but American Home Shield installed that with that other company. I needed that repaired. And I had a bathroom faucet in the bathtub that would not shut off. It just kept going round and round. It was a single faucet that you turn to get turned off, and I couldn't get it to turn off very easily.

I had a dryer issue and a pool and electrical issue. I did my claim to American Home Shield online. True Vine has been here a couple of times. The tech was great. He was in and out really quickly.

AT Appliance came out for the washing machine and the microwave oven and they were good. The AC went out and American Home Shield covered quite a bit of the cost. The only thing is sometimes, it takes a little bit longer for the service folks to do the repairs. But the service with AHS has been good.

The dishwasher was leaking. We set an appointment up and the tech came when he was supposed to. It would be better if American Home Shield let me know what is going on now about the dishwasher. I needed a new one. The rep put it in. Other than that, the warranty makes me feel better, being single now. It's a relief off my mind that somebody is there to help me.

Something was going on with my dryer and I filed a claim with American Home Shield online and a rep called me the next day. She told me that she had contacted someone locally and put the order in. She sent the appointment information and the tech came out, looked at the dryer and diagnosed the problem. I've been using my dryer ever since. American Home Shield is one of the best purchases I've made in the last 20 years. The service is great. The quick turnaround time between me filing the claim and getting somebody out here to look at it to see what's going on is beneficial as well as being able to talk to someone on the phone and sending the pictures of the model number to make sure that all the parts were readily available regardless of what would have been my problem. We already knew what the model number was and to know what he had in-store or whatever was going to be compatible with my dryer.

We can't pull out the doors on the bottom freezer of our refrigerator. A tech came out and said that our seal was broken. We had to unplug the fridge and wait for it to thaw, which took a while. Once it thawed, they came over and fixed the seal. But it turned out that that wasn't the problem. I called again and they sent a different person. The tech said that where the water goes when it defrosts itself is frozen and it needed a new tube. It's been working fine since then.

I question the quality of some of the vendors American Home Shield uses. A year or two ago, we had a leak in the master shower. It kept dripping and they sent two people out here. The first one said it was the Waterpik shower attached and they won't do anything. AHS sent someone else out who said the same thing and that was it. My husband took the Waterpik off and it was dripping. Sure enough, the pipe itself was corroded and leaking. It cost us over $1,000 out of pocket which it should not have. Really pissed us off about that. But I didn't fight it any further. It's not worth it.

We had an issue with our dishwasher. The tech that came was very good. But the dishwasher couldn't be fixed. It's 22 years old. A replacement has been ordered and it won't be here until November. We picked that model out on our own.

Having American Home Shield is a good safety net. I had just purchased the home and I hadn't even been in here over seven days and the garage door had pretty much disproportioned itself. So, I couldn't get in and out. I ended up calling American Home Shield and paying my deposit, and they came and saved the day.

I had brown spots on my ceiling. I called American Home Shield so they could send a contractor out and see if they could fix that for me. They went ahead and sent a guy. He came out and assessed it. He said he had to go ahead and send the crew over to do it. He said I needed to have a coil changed and that he wasn't coming, but his crew would. So, they went ahead, and they came last Friday. But they made me wait all day. And he didn't come until 5 o'clock. When he came, he realized that there was copper tubing. And for some reason, they had to change that. We had it professionally installed, and that's what they put in. And it's not a very old air condition unit. But we went ahead with that.

There was a loud vibration coming from the condenser outside and very loud noise and vibrations going through the living room and second-floor bedrooms on the side on which the equipment is mounted on the outside of the house. So, I contacted American Home Shield to get an appointment to see what was going on. In the conversations, they were like, “Don't worry. What has happened? We will figure it out. And if there's a part that needs to be replaced, we will replace it. And if there's something that needs to be completely changed, we will change it.” The first company that came in was not willing to see the unit in a way that I felt. It doesn't make any sense for me just to look at a unit and say, “Yeah. It's working fine.” I was like, “You can literally hear it. You can literally feel the vibration. How can you tell me that it's just working fine?” We did not have good customer service from the first company that came in.

The technician is very professional. Everything is good.

My kitchen faucet only gets hot water. American Home Shield hired people to repair it but I couldn't schedule the service at the time that they wanted me to schedule it. When I called them back to schedule the service, they told me I had to call American Home Shield back. But they basically told American Home Shield that they completed the job. They got paid for not doing the job and my faucet never got repaired. I refuse to pay for that claim again.

I like American Home Shield's monthly payment because I'm a single woman who bought a house. I chose them because they appear to be a better company. But I am not happy because I told the tech it was a leak. And he thought it was the garbage disposal. I thought it was a garbage disposal. I don't cook much, so I wouldn't be in the kitchen. But water is leaking all over my floor. I gotta have a towel down here. And I told him that the faucet was leaking, but he did not fix that. He said that was wear and tear. And I can't change it. I had bought one, so it wasn't like he had to get one of his own. I had a guy come switch my light switch, and he put it upside down. It’s always shoddy. I don't trust these people. There are contractors that try to do stuff quickly and run out of here and not do their job. When they did my washing machine, the guy they had was good. But plumbers are always funny.

American Home Shield has been great, so far. Recently, a repairman took care of the problem with the refrigerator. He was prompt. It was a solenoid needed resetting on the water. He did that, and everything's working fine.

I bought the better policy, more expensive than the one I had the year prior with AHS. With that policy came a free inspection of our air conditioning unit, making sure it was up to par. On May 24th the old policy ended. The new policy began. By the time I got an appointment with Gibson Air Conditioning it was July the 1st. The fellow went up on the roof. He took the hose and did whatever he was doing up in the parapet there. He told me everything was fine. Three weeks later, I went down and turned on the air conditioning. The best I could get was 84 degrees within the unit. Each room was 80 degrees. The unit was running from about 10:00 a.m. till about 10:00 p.m. The unit never got cool.

There was an issue with our AC. It was not getting cold. We called American Home Shield the first time and they dispatched McAtee. The first time, they fixed it. But in a few days, it was getting hot again. So we called them again, and then they came back. The second time they came back, they said that the unit had to be replaced. McAtee said they were gonna talk to American Home Shield.

Sometimes AHS is very late and they don't do the claim right. I came in for a doorbell one time but the tech only fixed the gate but not the door and they both buzzed together. I ended up getting somebody else to do it so I paid out of pocket twice. The other tech said, “I don’t know why the guy that came here could not figure out that when you ring the doorbell, you buzz two doors together. It's very simple. They just had to tighten a screw". But that's the only thing I had a problem with with Home Shield.

I've had a lot of issues with AHS in the past. A year ago, in August, and then a prior year from June, I had issues with them for many things and it was all over the air conditioner. They sent out a company that didn't know their head between the hole in their butt and they said it needed a compressor. It was the middle of summer and we didn't have AC in the house. Thank God for the trailer parked in the driveway because that's how we slept at night. I fought them from May until August and finally, in August, they decided it needed a new condensing unit. They had their distributors send it to a place in Texas.

We've had a good experience with American Home Shield so far. We had two doors in the house rekeyed and I had a very good experience with the contractor, The Flying Locksmiths.

I sent in a claim for the AC unit and the contractor that came out did a pretty good job on it. American Home Shield sent Total Air Care out August 25th of 2021 for the same problem that was going on with the AC unit itself and they did not correct it. There was an overflow check valve that shuts the unit off so the unit will not fill up with water. The tech took it out and put tape on it so my unit would continue to run but the overflow valve would not shut off. I was not happy with Total Air Care because if it had ruined my unit, I would have took them to court.

I called American Home Shield and the representative was great. The repair man was really great too. He made me feel like he was an uncle, dad, or somebody that would say to let them come over and repair my appliance. It was really nice.

Recently, I had a problem with AHS. Of all the service care providers I've had at my house, we had one that was far less of what I would have expected from American Home Shield. They told me I was wasting their time and that AHS would not cover my claim. I said, “Well, I need American Home Shield to tell me that, not you.” But they never submitted their findings to AHS. They left me hanging for weeks and weeks.

Up to Code Plumbing came to check the hot water heater because it wasn't heating up the water. I took them out towards the water heater is located. Somehow, it got turned down to about nothing. That was all the issue that there was with the water heater. But Up to Code Plumbing was very courteous and professional. They were good people to deal with.

My AC was not turning on. The problem was the capacitor. I had a good experience with the contractor. It took the tech 15 minutes to take care of the problem.

I'm paying an expensive premium every month to American Home Shield and I’m not getting what I'm supposed to get. Technicians came and resolved the issue of my unit but it broke again. They fixed it once more but it broke again. They've been in our house three times. My other claims in the past have been terrible too. American Home Shield hires people and they don't pay them well. They just come and they fix it, but they don't look at exactly what is wrong with an appliance. The appliance would break again and they try to repair it again.

On Monday, I will get my new refrigerator paid by American Home Shield. It was repaired five times until it could not be fixed. When you're about to get something free, I thought it was going to be longer. But in less than 24 hours, they approved the replacement. I only paid the monthly payment and the service call. The tech was on time, professional and explained everything. The communication was good.

The technician was great. He did the rekey in 15 minutes. I was surprised at how fast he did it.

The pump had gone out on the washing machine draining the water out of it. The techs from Sears were here within 24 hours and they were very good. I came to the point where I didn't think there was any benefit to having a home warranty due to previous claims. We had a drainage issue where the sewer line wasn't draining properly. And when it was finally figured out that it was out toward the street, American Home Shield said they would not cover it because it was outside the foundation of house. But this had gone on for three months before it was discovered where the problem was. At that point, American Home Shield should have covered it, and they didn't. But this time with the washing machine, AHS proved that for appliances, they're good.

Our sink upstairs was not draining. It's connected also to the AC. We had AC people look at it, but that wasn't the issue. So, the plumber came and cleaned the sewage line that's connected to it. Since then, it's been working great. They were very quick, very knowledgeable, and explained everything to me really well. Overall, a lot of the companies or contractors that are already associated with American Home Shield are of high quality, so it eliminated that part of having to just search and ask people for referrals.

Our oven stopped working and Sears came out and fixed it. Everything that needed to be done, the repair man took care of it. He said that it needed an element, so he put one in. Also, it needed a gasket to go around the door, and he replaced that. It was very well done, and now, the oven is doing quite well.

We like AHS. For our recent claim, our water heater was not lighting up. The tech switched a few things. It worked but it only lasted about an hour. The hot water went out again so I had to go home and try to relight it again, and it went on for a little bit and it went off. They said we got 30 days. I called AHS back and I had to file another claim with getting it looked at again. The second time around, so far, so good. They sent me a text yesterday to see how things were going. I'm just waiting right now to see how it is and I'm giving them a reply back.

Sometimes American Home Shield doesn't replace something that should be replaced. We have an expensive range which was here when we moved in and that must have cost $2,000. There was a bad cord at the back. They replaced that. But where they insert the panel melted and they didn't replace it. They said it was cosmetic. At a different house, we had a GE Profile dishwasher. American Home Shield would only replace up to a certain amount. It wasn’t something that we did. The unit wasn't abused. But they wouldn't replace it. They ended up cashing out and we ended up with an Electra unit.

When our contract was finished with the other company, we decided to go with American Home Shield. It makes more sense to have your stuff protected instead of having to buy it brand new. Recently, the AC wasn't cooling down as it used to. And at times throughout the day, the temperature would go up. The tech knew what he was doing and he was quick. I would recommend AHS.

The times I've used AHS, it was okay. However, I don't think that they tend to hire the best people or contractors that work on stuff. In fact, I've been considering canceling them because I really don't use the service enough to keep paying. They really overcharge. I paid $35 when I first started with them. Now, it's up to 85 and it's just not worth it.

The claim process with American Home Shield was simple and easy. My garbage disposal was replaced and I had a wonderful experience. I've been with American Home Shield for quite a number of years with multiple homes and I've been very satisfied. With just one phone call, they take care of everything. They find the shop and any issues thereafter.

I like that there’s no contract with American Home Shield. I can quit whenever I want. I recently had a problem with my garage door but didn’t know it was the spring. The contractor told me they could not repair the door, only electrical. But they fixed the spring.

American Home Shield is the best. When our garage door wouldn’t open, we had to have an electrician come out and change a breaker. They resolved it that day.

When my garbage disposal was making a bunch of noise, AHS had the appointment quickly. They had somebody to contact me the next day, and he showed up when he said he was going to. He was here for about five minutes and fixed the problem. Apparently, it had something stuck in it that I was unable to determine myself. I don't like anything about having AHS though. 60 to 1 is my financial loss ratio. I feel like I'm wasting money. I could have bought all new appliances for what I've spent so far in five years.

When I call and put in a claim, the techs act when they come here and take care of the problem. There’s no hassle. Sometimes, I have to make a recall on one thing. American Home Shield sends another company out, and they agree with it. Overall, I like AHS about 95%. 5%, I’m dissatisfied. On the last claim I put in on my air conditioner, they said the part wasn’t covered. Other than that, I have no problems with them at all. Over any other home warranty out there, I recommend American Home Shield 100% to anyone, to a family, friend or even a stranger.

American Home Shield provides a great service. Everything went perfectly. So, I love it. The refrigerator went out, and I had it set into a wall. It was low on Freon. It was blowing the circuit breaker on the ground fault plug. And it just took over a few days there until the contractor straightened it out. It’s perfect now. The technician knew what he was doing.

The dishwasher was broken. The water was staying inside. I called American Home Shield. They took my information down. And the next day, they sent somebody out to look at it. He said, “I should go get a part for it, see if I can get the part.” Came back a couple of days and had it fixed. He charged me $1,700. It's working now. He was a nice and intelligent guy. I always say that AHS is good. They're the best. They took care of me.

American Home Shield is amazing. I love them. They are by far the best home warranty out there. They are on the ball. You can get ahold of somebody. They do whatever they can to help you. They have very, very good people that they work with. They're very professional. We had a recent issue with an air conditioning unit and they jumped through all kinds of hoops because everyone in Arizona was backlogged with air conditioning repairs this time of year.

In the past, American Home Shield has done very good. They've replaced several air conditioners. I have two homes. And at one point, I had three contracts with them. And the other two homes, they changed air conditioners for me, and have done a refrigerator repair for me. They've been worth paying for, up until these last two.

We had a job done for the AC and the tech said that we have to get it clean, but we would have to pay for it out of our pocket because American Home Shield doesn't cover this service. He did fix the fan. But after he left, the fan fell back down. But they didn't come back. They didn't return the call.

I wasn't happy with the people that Hotshot Appliance sent out. They came out after I told them what the problem was. They had come out here with the wrong part and had to leave, and they came back again with the wrong part, and then came back again with the right part. It was like a lot of waste of time. I missed a whole day's work waiting around on them. The problems with the dryer had first started about a week or so before they even came out but when they came out, it was ridiculous. Even when I called to try and talk to them, the dispatchers were rude. I asked the supervisor to call me back, but I never got a callback. The third time that they called, I told the person, “Now, ma’am. They need to be on time, between 8:00 and 1:00, not come after 1:00 like they did the last time.” She kind of laughed and I said, “You know, it's not funny. It may be funny to you, but it's not funny to me ‘cause they wasted my time."

Sigmond Plumbing came out and they fixed my plumbing issues.

I have no problem with paying the deductible upfront. But when stuff have to be replaced, American Home Shield is making you pay for it, and then you have to wait and get reimbursed. I just so happen to have the money to buy the dishwasher and get it installed to wait to get reimbursed. But if I don't have the money, then I’m screwed. If the technician comes out and says, “Hey, they need to replace this dishwasher, microwave,” American Home Shield should go ahead and pay you for it, and then you go get a dishwasher. Then if you wanna get it covered, show proof that you went and got it and put it in. But overall, American Home Shield's service is perfect. I call in, pay my $100, and then they get a technician out here. Both technicians that I had come out were great. They went right through the problem and found the problem. They fixed my air conditioner but the dishwasher was unfixable. It was cheaper to replace it than to fix it.

We had a problem with the dishwasher and a tech from Sears came out. He figured out the problem, which turned out to be something with the motherboard, and fixed it. AHS, true to their word, covered the expenses of the repair. They make it easy. I don't have any problems with filing a claim or them being particular about what they will cover and what they won't cover. They make it pretty straightforward, which is nice, and we're pretty happy with them.

A leaky ice maker created a giant build-up of ice and the repair guy pulled it apart and redirected the feed. It didn't leak after that. He put some extra sealant around the areas that could potentially leak and he was done probably within an hour. I have a ton of appliances so it seems like something's always breaking and they're not even old. So, it's frustrating. I have a standalone ice machine and the company came out. The guy is super nice and has been out here before. He diagnosed it and ordered the parts but the parts were hard to get. They followed up with me a couple of times. So, that's been very good. But it’s been two months waiting on parts for this standalone ice machine. It's not American Home Shield's fault. They have been good. It's the supply chain or the shortage of parts for this particular appliance that are annoying.

The service call fee of AHS is a bit high. But I know the standard nationally is $100, so they are below the national average. I’ve put in two claims so far and they’ve both got taken care of. The toilet was moving whenever we would use it and it wasn't supposed to do that. When I got the service call guy out here, he said he needed to re-caulk it. That was what he did and it stopped moving. It works perfectly fine now. The other one is gonna be taken care of this Thursday. Everything's great as far as I can tell.

Our initial issue was the refrigerator was not making ice and not getting cold. I tried to submit a claim previously but it just got botched up. The technician wasn't able to come out and that was through GE. That was canceled but the money was refunded back on my card. Then we submitted a claim and Sears came out. Sears was amazing. He said parts needed to be ordered and they would be delivered directly to me. Once all the parts came in, someone else would be back out within a specific time frame. The appointment was scheduled for the follow-up repair and everything was met. So far, the refrigerator is working fine.

The experience was fabulous. The girl with American Home Shield was amazing. She found me and gave me my contract number. She did everything for me. It was less than 15 minutes and she had me ready to go and with an appointment. The only setback was we were going through a heatwave, so I had to wait several days before they could have the appointment. But once the repairman showed up, he fixed the issue within an hour. I have an older unit and thought he was going to have to order parts and that it was going to take even more time after that. It didn't. I plan to continue every year because that was amazing. I am so pleased and I appreciate American Home Shield. When I Googled them, it said that they rated top. I'm surprised because the guy I bought it from was kind of seedy.

It took a little bit of time to get the door person up to fix the garage doors. Then when he got here, he didn't have all the equipment. So he had to go back and order. But he came back up and did his job. And in today's world, that wasn't too bad. With AHS, we got some things done that we needed to get done without having to pay an arm and a leg for it.

I love the service. Everything gets handled in a timely manner and everyone is very professional. It's easy to process the claim and it's also being fulfilled. So, I'm very happy. The techs for my appliance claim recently were good.

The kitchen sink pipe was busted and then another pipe under the house was busted. Altstadt Hoffman Plumbing was wonderful. They were my second opinion after Next Plumbing decided to not do anything. Altstadt was out there the next day and had me fixed the next day after that. I had been waiting three and a half weeks after Next Plumbing. I fought for three weeks with four different people that I spoke with before AHS finally decided to help. But now that they resolved my pipe issues, it's good.

I did a claim for my garage door and the tech I got was fantastic. We had to get approval when he come out. He had the parts with him and put them in. It was great.

When you call, AHS answers and they don't make you wait forever to get someone to come out. I had the toilet flap repaired and the process was pretty good. The techs were very courteous and professional. I would not exchange AHS for anything else. I've referred some friends to them.

I'm satisfied with American Home Shield. I would recommend it.

American Home Shield has the best coverage without being too over the top. We got the house rekeyed. The tech did a good job.

American Home Shield sent Honesty for an AC repair and they did pretty well. The guy was very friendly and professional. Unfortunately, we went on vacation, felt the air, got it fixed, and it went back. So, I'm not sure if it was 100% fixed and we had to call back out to just check it again. Other than that, the guy went above and beyond.

I would turn the AC on and it would only blow out a strange smell in the one room that I'm in. Then, when I would turn on the bathroom vent, there would be another strange smell in the bathroom. But there was no smoke. So, I told the gentleman that we just recently had siding done so I wasn't sure if anything had changed and he explained that the AC unit does not pull in air. He described it to me and checked everything but could not figure out where it was coming from. As I suspected, he would not be able to smell it when he got here because I normally smell it during the daytime. So, he just told me to contact them or American Home Shield if it happened again.

So far, American Home Shield has been timely and quick on getting to the problem. As far as being able to be there in a week, that has been acceptable to me. Also, the contractor got there on a timely manner, and got it fixed the way I needed it fixed. The tech was very informative. Answered all my questions. Very polite, great mannerisms. I was happy. I wouldn't mind having them come back to work at my house again.

American Home Shield has worked for us. Recently, I submitted a claim for the dyer. There was a piece inside it that was sticking out. A few minutes later, I got a note telling me that a vendor was assigned. I gave them a call, and they came and repaired it. It was done almost instantly. I was very satisfied.

I've had a policy with American Home Shield going on a month and their service is excellent. They already paid me over $2,000 for my dryer and refrigerator. It was giving the technician some code and he couldn't figure it out. He said that by the time he fixes it, it's not going to be even worth it. So, he got in contact with AHS and they immediately sent me an email. They gave me options if I wanted cash or to buy it from their appliances. They have a list of appliances as well but they didn't have the ones that I had. So, I chose a Lowe's gift certificate for the same amount. They give you the same amount it's worth, not depreciated either from day one. So they gave that to me for both and I'm doing good. That was the best choice that I made.

The water heater broke and flooded my whole house. I did a claim initially by phone call and that was difficult. I've had American Home Shield since 2007 on different houses and their customer service is very difficult. It used to be that if I called, I would get Betty from Georgia. But in my most recent claim, I couldn't understand anything that the reps were saying because they were definitely not natural born English speakers. I had to call back multiple times to get them to do stuff that to me was, "Hey, I pay for the service. Take care of it. Don't do it on your slow timeline."

The first claim that I filed with American Home Shield was to fix the garage door. They sent a technician out here, but they were unable to resolve it. I had to call someone on my own to get it resolved. That experience wasn't very good. Recently, I was having an AC issue. The first contractor that came out made some adjustments but it didn't fix it. We had to call back and they came out a second time. Now we're waiting on a part. We're still unresolved at this point.

I had a claim with AHS for my water heater. The pan had broken due to a rupture in the tank. It turned out to be way too old. They diagnosed it with it being wear and tear, the pan being ruptured and needing to be replaced. As far as how it went, the first gentleman that came out was useless. He gave me a quote, didn't give me any of the information that the second guy that came out gave me. But overall, as a company, I wasn't satisfied with the overall experience.

My roof got fixed, and that was great. I appreciate that because I had a hole in my roof. Also, my air condition stopped working. So, someone was out today looking at it. It’s a good process.

American Home Shield was quick to assign a contractor to come out, but it has been two weeks that I haven't heard back as to what would happen next. I submitted a claim for a washer, dryer, and dishwasher, but the dishwasher had to be a separate claim. Two or three Mondays ago, Whirlpool came out and said they had their claim for the washer, not the dishwasher. But AHS said they would come out for the dishwasher, and I said, "No, they didn't look at the dishwasher. They looked at the washing machine." And Miss Appliance came out and saw the washing machine. But no one has come out to look at the dishwasher.

I had American Home Shield when I was a renter from 2007 until 2010 and once I become a homeowner, I got them as well. I don't have any complaints. Stuff breaks and it's easier to pay a $100 service fee than it is to pay a $200 service fee to a company and then to also have to pay for the parts. With AHS, I pay a $100 service and I’m covered. It seems though that lately, it takes a little longer to get service done than it used to such as getting the technicians in here. But I’m happy with AHS. I've used them for years and I will continue to use them.

The AC was not blowing out cold air. The contractor called on a Monday morning before 8, which surprised me. But in a sense, it was okay. I've got a broken AC unit, so call me whenever you want. I was happily surprised that they called sort of outside business hours. Then they came out on a Saturday. The technician was very knowledgeable and professional. He went out of his way to explain what the problem was and even some maintenance tips on how to take care of the unit going forward. He was really good.

The rep from American Home Shield that I spoke with was very good as well as the tech that was sent out. Everything was excellent.

My garage door would not go back and forth and the contractor couldn’t come out until three days. They were booked but I understand that. The guy fixed it and it’s working fine now. It was just a broken piece.

The service of AHS is good. I like it. I called for service and they sent someone out right away. The company contacted me and got the job done.

We had a little gas leaking. It was quite an old water heater, so it was time to replace it and American Home Shield replaced it. The process was very efficient and nicely done. American Home Shield had to ship the water heater to the contractor. Once they got it, it was the next day they put it in, so I'm very pleased with the service. I've been pleased with American Home Shield's service coverage as well.

I submitted my first request, and I had a contractor come out, look at things and take pictures to get the estimate. It's been a few days now since the estimate has been submitted, but I still haven't heard from American Home Shield directly regarding the estimate and if there's anything else that I have to do. I noticed on my account that it says service is complete, but no one's come out to fix anything yet. I'm in limbo waiting for American Home Shield to process stuff, but so far, everything has been okay. I wish there was better communication and a better timeline of things, ‘cause I'm just waiting out weeks at a time before I hear anything from anyone. That stinks, but other than that, it seems to be pretty good service. We'll see once the estimate comes through and what they're willing to cover versus not cover and how that goes.

The AC was leaking. The contractor had to get parts and come back. They had to put in something with American Home Shield, and get the parts. It needed to come to them, and they needed to schedule with me to come and put it in. The guy that put it in ordered a certain size because in the little closet, it's a tight space. He didn't get the exact size. But he was able to do some things in the area to get it to work. He took care of it.

I had a great experience with them. I was having trouble with my remote for the garage doors. A tech came and he diagnosed what the problems were and fixed it all up.

I saw some black smoke on the top of my wall. The gentleman who came out said that whoever mounted the microwave supposedly didn’t mount it correctly. And I said, “Then why it looks like it was a fire thing?” And he said, “That’s part of the grease.” ”Grease? I don’t cook with grease here.” He said, “But when you use the microwave or the stove, and then you got steam, it converts to grease.” He couldn’t do anything for me. If he said that it was done wrong, American Home Shield would not suggest them to fix it, which sucks. Because if that’s the case, then the person who mounted it did it wrong, and I’m paying all this time for the insurance, and it’s something that could cause more problem later, which it can, yet he didn’t do anything.

Sears was wonderful when they came out for my refrigerator. However, the contract said it’s for 30 days, which I didn't think was fair that they wanted to charge me again another $100. So, it took a while, but it was resolved.

American Home Shield is very responsive to any problems that I've had so far. I had an electrical problem where my lights outside my garage didn't have the right voltage. They had 90 volts go into them instead of 120. AHS sent out an electrician that went up in the attic and found some things where someone had installed a switch to a photoelectric eye, but they had done something wrong with the way they installed it, and he repaired it and got it right. Also, my air conditioner was acting up to where it was coming on constantly. When it was cool outside, it was still coming on and trying to cool the house. They sent a guy out and he went up there and fixed everything that needed to be fixed and now it's working great.

We’ve used American Home Shield a handful of times, and we’ve only had one bad experience. That was with the person they contracted with, who was writing up an offer for an AC unit and telling us our AC unit was broken and needed to be fixed. We had a second opinion come in, and we’re still using that same AC unit instead of spending almost four grand out of pocket. It was a terrible experience. But the rest have been great. Recently, I had issues with the dishwasher. It smelled bad, and it ended up being having to do with the dishwasher and the garbage disposal. There was tubing from the disposal to the dishwasher and the way that it was put in was incorrect, so water and food was sitting in the tube. That was the issue with the smell. The guy fixed the tube, cleaned it out, and the smell was gone.

I did the claim for my air conditioner upstairs and American Home Shield's website was easy and fast to use. I received all the information and got a call from the contractor to schedule an appointment. Dealing with them was good and they changed the thermostat. But the AC still turns off. I just haven't had the time to call AHS.

American Home Shield has helped me with many of my claims. I've gotten help with my washer, my microwave, my AC recently, and my water heater at my other houses. They’ve always fixed things. I love AHS.

For my recent claim with AHS, the garbage disposal was busted and B&L fixed it. I hate the website of AHS, though. Because you get to pick a date, you don't get to pick a time. If that day works, it works. If it doesn't, you're ** till later. I had a washer that was supposed to be fixed. They were supposed to come on the 1st. But they didn't. Now I have to wait till the 20th. 20 days later, I'm still without an appliance.

When I have a claim, I call and I hope always to talk to Tristan or some guy that's really good. I set it up and they call and send someone out. I know American Home Shield uses different people, but I didn't realize they use different companies. I like it for them to all come from one place. Still, I've had excellent care. The last guy that came out did the refrigerator, stove and microwave, and he was great. The person that's coming to fix the dishwasher is from a different company, and I also really like him.

A guy with UKH came out right away and assessed the problem with my washing machine. He said what the problem was. He had to order the part, which he did. It came within a week and he came back to put the part in. He realized that there was something going on with the transmission on the washing machine because it still didn't work after putting in the part. He said he had to get back to American Home Shield to let them know what the cost was and what he had to replace. It would be left up to them as to which way they want to go if they want to repair or replace.

I had a leaking faucet. Working with the rep was excellent. Total thumbs up for the contractor.

The American Home Shield rep was nice. Also, the tech was very friendly and professional.

My AC wasn't cooling any longer. You can turn the fan on but there was hot air. I reach out to the contractor once my service was scheduled with them. I did that in about 24 hours. It was the middle of the summer and they had 88 calls that day. It probably won't be that week before they came but they ended up coming within 72 hours after that call.

The tech was professional. He diagnosed the problem. He was excellent.

It's nice if we have something major that breaks, AHS comes out and helps. But in the past, they would send us the bottom of the barrel and it wasn't good. I had an issue with my faucet and they sent out somebody who ended up doing damage instead of fixing anything. He was an extremely lazy person that I wish he would have never come. They sent another plumber out here and they were wonderful. They fixed everything and they got that issue resolved.

The AC unit was leaking. The techs fixed it. AHS took care of the problem like always. AHS works all the time and I'm happy with the service. Get it. It's good.

I've only had good service with American Home Shield. I’ve had two appliances replaced. There was no arguing or confusion. When something breaks, I don't have to worry about it. I know that the person that's going to come is represented by an agency that's going to have my interest. I've not had a problem with the contractors every time they've ever come out. If they needed to come back out, they always came back out. Recently, my air conditioning stopped working. Apparently, there was an electric line that had burned out. The guy that came out took care of it and called me often.

My experience with American Home Shield was a little rocky at first but it has gotten better. Once they stopped sending the horrible company everything started getting fixed. Our first issue was with the dishwasher that broke. There are nine people that live here at the moment. We called American Home Shield and they sent somebody out. It was another three or four months before our dishwasher actually got fixed because they had to order parts and then come back. At first it wasn't the right parts and they had to order more parts and then come back. The dishwasher ended up breaking a couple of months later and American Home Shield replaced it.

I spoke with a representative when I submitted a claim and it was good. The tech was wonderful too.

We had a problem with our dryer. We called American Home Shield and had a representative come. Everything turned out well and the problem was resolved. There was one other claim we had for a compressor of our heat pump and that went very well too. Having American Home Shield is very convenient because we have multiple kinds of appliances in this house and the home warranty seems to be able to cover that spectrum. We're happy.

I called American Home Shield for an AC unit that stopped and a technician replaced the water pump. The tube was clogged after that so it ended up having a little bit of water dripping on the floor. The tech came back and blew out the hose, which addressed the problem. It would have been nice if the issue was completely addressed on the first visit. Other than that, the AC is working fine now according to my tenant. We're happy with it. Being a landlord and having American Home Shield, it's much easier to find verified technicians that I need instead of googling around local services. They're usually readily available because American Home Shield has multiple vendors. It's also easier for me remotely manage the properties.

The tech who looked at the AC was awesome.

I had issues with the Samsung refrigerator ice maker and with the Samsung dryer. American Home Shield sent someone out, and after a week, they came back and put in the recall replacement part for the Samsung ice maker. However, they didn't bring what they needed for the dryer, so I'm still waiting on that. The technician's been very good. I liked that they've come back out. I would have liked that he'd come out the time that he came out with having both issues resolved, but that didn't happen.

I made an appointment for GE to come look at my refrigerator supposedly on August 7th. But they called me and said, "We can't make it. We have to come out on August 9th." They called us back and said, "We don't have anybody in the area. So we can’t come back until August 15th." I said, "My refrigerator does not work." So, I called American Home Shield and they got another company to come out. And they came out on the 10th. And the tech said, "You probably gonna need a whole new refrigerator." But they had to get somebody else to come out and look at it. They ended up coming out on the 29th of August to tell me, "Yeah. You need a whole another refrigerator."

Our recent claim was a leak in my roof. My roof isn’t leaking anymore.

We love American Home Shield. The reps are very knowledgeable over the phone and gave us things to do to help speed up the process. Our overflow bucket was filling up with water. The techs had put in a Safe-T-Switch to prevent that from happening or shut the machine down when it's causing those issues.

I had a very good experience with them. The techs came early and they fixed an aircon. I'm a senior with low income and I like that I have somebody who can help me with my appliances. They're very professional and they get right back to me.

Jeffrey's Appliance is a good repair service. I also used them at my past home. This time, the oven door front panel glass broke, and I sat in the room with repair man when he did the job. He took off the door, cleaned out the glass, and replaced it and took everything with him when he left. Everything went fine, and the front panel is just like when it was new. I tell friends all the time, "Get it because it'll save you a lot of money." I've had American Home Shield when I owned my last home, so I just transferred it when it came to this one. My mom got it first then she told me and my sister so we got it.

American Home Shield always takes care of the issue eventually but there's a time delay before something gets fixed and that's my biggest complaint. Usually, somebody shows up within a couple of days to take a look at the issue but what scares me is if the air conditioner or the furnace goes out in the wintertime and the summertime.

The benefit of having American Home Shield is I only have to pay $100 for someone to come out and fix something no matter what it is and it's totally covered under the home warranty. That is a huge plus. Whenever I have a problem, I need to set up an appointment with American Home Shield and I am able to do so because they are open 24 hours a day. I go to their app and it has at the top where I can do a service request and I just hit that. That's easier for me because there is no telling what time of the day it is or where I'm at. I'm asked if the claim is for the kitchen, washer, or dryer. I just submit and that's it.

My shower leaked upstairs and in order to get to the shower, they had to open up my ceiling here in my front room. I asked if they were gonna be able to put that back and they said that they would. They would send a handyman here to patch up the ceiling after the job was done. After the job was done, the technician that was here to cut the opening told me that he called AHS and told them that they have prepared the shower and they had cut the opening, but they were ready to close it up. But I never got a call from them about it so I decided to call to see when they were gonna send someone out to patch the hole up. They told me that they didn’t have anyone at the time to do it, but they would send someone out here to do it.

Our claim for a kitchen disposal that leaked under our sink went quick. American Home Shield replaced it. It leaked and we're replacing the island now. But waiting for the product to officially die or not work and continuing to replace it is not very helpful, like with the air conditioning unit.

My air conditioner went kaput. I called American Home Shield on a Monday and the contractor was here Tuesday. They had to get a part. So by Friday, I had air conditioning. I do my claim by phone because I don't wanna do it online. I usually get through and they figure out who they want to send. But they're also very cooperative when I tell them, “Okay. This is who came before and I really liked them. Could you call them even if they're not top on the list to be called?” If the providers were really helpful when they came the last time, I usually ask for them again. The only problem that I had was when I had a leak in my laundry room and it ended up being two calls instead of one. It turned out to be two different copays. To me, it was one problem. But they said it was two.

The short version: my A/C has had problems for 3+ months and has been fully dysfunctional for 6 weeks. The AHS assigned contractor has been ludicrously unprofessional and barely communicates. The license he showed me is expired. He doesn’t answer the phone. His criminal arrest has delayed my service. After 6 weeks of delaying (not providing service) the company brought the wrong part to my house and diagnosed one additional broken part-I think it’s likely they intentionally broke the part or invented the extra problem to scam AHS. AHS refuses to assign me a new contractor and their cash out option is about than 1/3 what I was quoted to fix it with a different, more reputable, company. Read below for long version.

We bought the house and American Home Shield came with the warranty and it expired after the year. I have a good experience with it, so we decided to keep it. The sewage device broke or something got stuck in there and the repair guys were able to reset the trash disposal. They did a good job. They came in and took care of things. So, I have no issues with them at all.

American Home Shield's service is good. They are responsive and I've had a number of open cases that they've taken care of. Sometimes it takes a while to get a contractor out. But that's understandable when all the furnaces or air conditioning units are breaking.

I've been telling everybody they need to get American Home Shield. Recently, I noticed that when I went to get garbage bags out from under my kitchen sink they were wet. So, I pulled the basket out and it was wet under my sink. I called and a tech came out, looked at it, and replaced something in the sink. I dried it up, but it looked like that piece is still leaking, so I put in another request. I got online and looked and it said, “Is it still leaking?” So, I clicked on that and went through everything.

The AC was short cycling. It was turning on and off in very short intervals and then eventually, it just did not run at all. HCS Mechanical came and replaced a part and the AC started running wonderfully. But last Wednesday, it started short cycling again. I've resubmitted a claim to follow back up with that and I've not heard anything yet. The first reaction was very good but the follow-up is really slow.

AHS has sent people out immediately and they’ve covered what I needed to have covered. For our recent claim, the AC was not working, zoned properly, and didn’t seem to be working in specific areas like it did in others. There are two units and the one that was for the areas that were too warm was not coming on. The serviceman came out and he determined that the units were working properly, but he felt some of the vents needed to be turned down, in order for more cool to go in the other parts of the house. I disagreed with him a little bit. But that does cool the areas that were warmer. So, I'm waiting to see if that actually works. But he was professional in the way that he treated me. He looked everything over and saw where the units were, and how they were operating.

It took a bit to get the appointment for the central vac, but we finally got it. And he was very professional. American Home Shield denied the repair because the tech would have to go under the house to repair some pipes that are there. He would do that, but I would pay for that part myself. Other than that, AHS has always been very responsive. There have been several times that I've used their service and they got a contractor for me right away and everything went smoothly. I recently had to have a new air conditioner, and that was covered by them. So, I'm very happy with them. I've just renewed. And I'm getting more coverage.

I've been trying to get a wall unit and it's been a year. Technicians came out promptly every time I called and they tried to find parts for the oven. It was just that the manufacturer was out of stock. Also, American Home Shield's compensation was a third of what they really cost on the market and I couldn't get that price. I couldn't afford to get a new oven on my own at that time. That was frustrating and I had to go almost a year without an oven.

Our AC was not working. The claims process with American Home Shield went pretty well. Working with the tech was reasonable. AHS has decent technicians that come out and repair stuff.

I am not happy with American Home Shield. I had an AC that went out and three techs came out. They said they didn't work on the system that I have and it was going to take time to find somebody to work on such a system. It took four months before American Home Shield got the right technician out there to be able to fix it. When you call customer service, their phone system is broken because it always goes back to the same company that would say, "I've already been there. It needs to go to somebody else because I couldn't fix it."

My recent claim with AHS was for our clothes dryer. The tech from Paul's Appliance did it for the day, but it stopped working again.

The AC was inoperable. I had a good experience with the rep. The techs were knowledgeable and professional. They had everything with them and they fixed it in under an hour. So far, things are good with AHS. They fixed the issue in a timely manner.

We had a leak that was coming up underneath the grout of our tile. We didn’t know where the source was, and we assumed it had to do with the dishwasher. We made a claim with them. The guy came out and he was able to visualize. He unscrewed the thing, but apparently, whoever lived here before kind of jammed it in there. The guy didn't feel comfortable pulling it out. I was right there watching him, he did give effort but he didn't want to damage any of the surrounding islands, which I understood. Based on his assessment, whatever was causing it was not sourced by the dishwasher. So, it sounded like it was from another type of plumbing. I didn't open up another claim with AHS because I opened up five, and 125 a piece racks up. So, I signed off on it but he was professional and timely.

We have an air conditioner and it was making a noise. I submitted a claim in the portal which was very self-sufficient and easy to use. Somebody called me back the next day. I got one of the better contractors I've had with American Home Shield in terms of explaining to me each unit, what the range should be and where mine was at. The tech was very thorough and super nice. I just explained to him that I felt like one of the units might be making a noise. He said, "No problem" and that he would check each one of them. He had this thermostat that said what the output should be and there were four different levels. He screenshotted each one and showed me what the range should be and what my range was. I highly recommend using them going forward. He said everything was functioning.

The button broke on the icemaker and it stopped working. The GE individual called me, came around, identified the issue and ordered the part. Then, he came back and replaced it with no issue. The icemaker is working great right now. I like it that when I put a claim in, American Home Shield responds as fast as they can and they have also fulfilled the expectation of my obligation. I haven't had anything rejected. Everybody has been professional and has shown up when they said they're gonna show up and been knowledgeable.

American Home Shield sent Whitney Holdings out who reviewed my unit. They're recommending that it get replaced so American Home Shield is currently awaiting paperwork from them in regards to that. American Home Shield has been attempting to get the information and they've been unsuccessful so far but they've been great.

I'm cool with the service. If you have stuff that break down, you can always call and they can send someone to repair it. I have a microwave and a dryer that went out. The techs were awesome and I was truly satisfied with the service.

It was the first time I used American Home Shield’s website and it was very easy to use. And I got a prompt reply. The telephone people were very friendly and thorough and the technician who came out was very professional and nice. He did a very good job. He was able to fix our air conditioner right away. We were very pleased.

A leak underneath the sink in the kitchen was discovered by an exterminator who came to spray our house. The repair guys came here within the same day we made the request to American Home Shield and did the repair. But we had to do a recall request because there was still a leak. It was not as noticeable but it was a leak. The guys came out and replaced the fasteners and the pipe part. Now, we have to get our wood panel away from the sink restored because that got wet in the water mitigation.

I have a big house with a lot of appliances and a pool. All that is covered. My AC would run for 20 minutes and stop. I called the techs on a Wednesday and they came out on Saturday. The tech didn't fix it all the way the first time and he had to come back on Monday to clean out the drain. But I've used that contractor before and they've always been pretty good.

I had the rekeying service, and so far, so good. They did a great job. They were timely and efficient. Very professional.

The contractors have all been good and very informative. They educate me about what's wrong with the problem and how to prevent it. The only thing with AHS is people try to get you on the price but you get what you pay for most of the time. I would recommend them.

I've been with American Home Shield for many years and there have been times that I'm wanting to cancel but my house is 18, so I know some things are going to be quitting on me and it's better to keep my policy with AHS. The only thing is the list of vendors that you're able to choose from has gotten shorter. Also, you have to go through a lot of prompts to get to a customer service rep. Customer service isn't the way it used to be. You're frustrated and you have to hit a button and have to keep repeating things over and over, but that's just the way of life right now. It’s okay.

So far, I like the service. Sometimes, they try to give me cheaper products than they're supposed to but I just refer to my policy then they're like, "Oh yeah." Also, I had a plumbing company that was really bad. They've been in my house twice. The first time, they were terrible and degrading because I'm a woman. They were trying to talk through my boyfriend and it's not his house. So, he was like, "Well, let me get the boss. They said, "Oh, no, you're the man. You're the boss." I'm like, "What?" I eventually told that man to get out of my house because that's how bad he was. But AHS still sent them again. I was really happy with AHS up until that point.

My air conditioning was not blowing cold air. The first time Shamanski came out, a capacitor had blown and they replaced it and everything was working fine. A week and a half later, the unit stopped blowing cold air again so they came back and it turned out the original technician had not tightened up all the wires so the wire had come loose. They fixed that and the AC has been fine ever since that.

Our recent use of the American Home Shield was for plumbing. Before that, our garbage disposal went out. I've had a good experience with American Home Shield's customer service. The tech who came for the plumbing did a good job. He was quick to solve the problem and it was just a relief. American Home Shield offers good service and their price is reasonable on a monthly basis. It's worth the investment if something goes wrong.

The air conditioning wasn't working. The tech got out the next morning and he did excellent work. He answered all my questions and did what needed to be done.

Sometimes I like American Home Shield, but sometimes I don't. The coverage is fine. It's easy to get on the list. Lately, they've been able to assign me a contractor quickly. But after that, it's between me and the contractor, and not all contractors in the past had been as good as GE had been. Until this time, GE Appliances has been that perfect. We were scheduled for last week but the person that they had scheduled to come called in sick. They didn't provide any alternatives and just put us at the end of the line. Now, we're not going to get our dryer even looked at until the 23rd of September. We needed it before the end of this week.

I just purchased the home and upgraded the locks on the exterior doors. Realty Rekey rekeyed them all to the same. Jared was the guy who came out and he showed up on time and was fast and very thorough.

We've had American Home Shield for a year since we bought the home. Their service could be better. They had done a repair on the AC, and they did it incorrectly. We were completely unaware of it until the AC went kaput. AHS they took a while to get somebody out. I put the claim in on a Sunday and I didn't get anybody out here until Friday. The process shouldn’t be longer. Make the contractor move quicker on the claim.

We’ve had American Home Shield for years. If something breaks, it gets repaired. It's a little pricey because we have a pool and spa. But everything goes up these days. We like them, except the last time the guy came out, it hasn’t been fixed. The tub stopped working. I need to call to have them come back out. He said he had everything in the car. It wouldn’t stay down or stay up. So, it worked for a week, and that was it.

The fan was going but it wasn't making the normal noise an AC would make. The house felt warmer and it wasn't cooling appropriately. That was when I made the claim and once I did, American Home Shield sent me the generic company name and their contact phone number. They were fabulous. It's super hot so I didn't have high expectations over them getting back to me quickly. But within two full business days, they were out. I told the repairman what happened. He immediately knew the problem. He diagnosed it, fixed it, and was gone within 30 minutes.

A part went out in the hot tub. The tech did the work within 10 minutes. He was excellent. There was a situation when there were over 30 days to get something resolved and American Home Shield said that I had to open up a new service request. That wasn't a good thing, but it worked out.

The lights went out and American Home Shield said they don't cover fixtures. I was surprised that they didn't cover any of that nor did it cover my garage. My motor thing wasn't covered either. Checking the air conditioning when the summer comes in is supposed to come with American Home Shield but that's never done. If the techs come out to check the air conditioner, I'm charged for it. But most of the time, the AHS service is good. I get what I pay a month and I break even for what I paid for the year. I've been filing claims every month for the last three months. I had a pipe that was clogged up and the contractor came out to unclog that. Then, it affected my dishwasher. So, the repair guys came out for that. All that needed to be done was unplug then turn it on.

I was not using my air conditioner in April and May because I lived by myself. So, during that time, the ceiling fan was sufficient for me and I never turned my air on. But my niece was coming in from Dayton, Ohio and it had started getting a little warm. She was here the end of May so, I decided to turn the air on maybe a few days before she came. I noticed that it was not cooling. I called American Home Shield and the young man came out. He said my Freon was gone and that I needed a coil. But in the meantime, he also told me that somebody needed to come and turn my system around because it was so tight in the back. They ordered the coil for me and the young lady from Myers told me that it was a backorder, so it would take about three and a half weeks for it to come.