American Home Shield Reviews

I get ahold of AHS and somebody comes out the next day or within a couple of days and fixes the issue. We had a clog and 4M Plumbing came out and unclogged it.

I'm good with the service I get from American Home Shield where I live but not with the service that I get in my second home in Florida where my parents live. Recently, we've had our faucet replaced and prior to that, we had our garbage disposal replaced. AHS has taken care of our garage door as well as our washing machine, and we've had them for a long time. When we lived in Florida at our other home in Cape Coral, they replaced our air conditioning unit outside. So, we've had lots of work through them. When you're there, it's great. But when you're not, it's not so great.

The tech was courteous, on time and he explained to me what he was checking for. He advised me that if I had any more complaints related to the call, he would let me know that there would be no charge if I needed them to come back within 30 days for the same problem. Overall, it was a pleasant experience. It's been a benefit knowing that my out-of-pocket is gonna be $100 and that's big savings over something that has to be replaced. It's easier to come up with $100 as opposed to 1,000.

I was cooking one day, and I heard a loud pop on my stove when the oven was preheating, and when I was also using the stovetop simultaneously. Immediately after the pop, a large amount of smoke poured out from under the console center. The contractor called me back the next day after I phone AHS and they came a week after my stove broke. That was pretty good.

There were some electrical plugs that weren’t working and the electrician that AHS sent out was great. We're in a new home and their service has been really much better this last year. In our prior home, we had a nightmare with a washer and dryer claim. So if it's something that is a bigger item, it's kind of a pain. But if it's something that they can fix timely, it's a lot easier. They should also improve their process in making a decision that we could move forward with getting a new item. They tried to repair a 20-year-old washer and dryer and so we were pretty much out of a washer and dryer for six weeks until they decided that we could get a new one. The same thing happened with our microwave.

My downstairs heating wasn't coming on so I filed a claim. I saw the company that I was assigned to and they said that I could call them or I could wait for them to call me. I called and made an appointment. They were able to schedule me for an appointment the next day. They let me know if they had any cancellations that they would be able to squeeze me in. It was two people who came and they wore their masks. The young lady that was a part of the team gave me some additional tips on taking care of my heating and air system. They were able to find the issue very quickly and resolve it. They were in and out in not even 15 minutes and I'm saving money with the tip they gave me. American Home Shield beat any expectations I could have had.

Our dishwasher would trip the power box. It was happening frequently every time we used it. The person that arrived explained to me what he was going to do. Once the job was completed, he stayed a little while and let the dishwasher run to make sure that it didn't trip again. It was a positive experience.

The garage motor went dead. I had a LiftMaster. But I didn't get a LiftMaster when the contractor did the work. I got a regular garage door opener that AHS covered. So I had to spend extra money because LiftMaster had both lights on each side. I had to buy a motion detection to put it in my garage. So when I step out, it'll be totally dark. AHS should match what you already had. But everything else was pretty much self-explanatory.

The water in my sink kept shutting off and nothing was coming out. American Home Sheild assigned Circa to me and it seemed to take forever for them to come out. They do not open on the weekends or late nights and they don't do emergency calls. They only open at 9:00 then close at 5:00. American Home Shield said they were getting the message over to Circa but those guys never showed up. I went to Home Depot, found the tubes, opened up the clogged piece on the sink, and did the work myself. I changed out the screen and the sink hasn’t clogged back up since. The process was good with American Home Shield until this recent incident.

In every interaction that we've had with AHS, they're very consistent as far as their time management. One service never takes longer than the other. They're always very quick to reach out to someone and have someone call me immediately. I'm assuming they have lots of clients, so it's a little surprising how quick they are. My most recent claim was when the garbage disposal went out and the assigned vendor called me a couple of hours after I submitted a claim. The tech took 35 minutes to do the repair and called the next day to see how everything was going. I really liked that.

Most recently, we had plumbers come to repair the spigot. Previously, it had gotten very tight and then we couldn't fully shut it off. It was running and dripping. The plumber had opened it and found that the internal piece was corroded and he replaced it. But the faucet is a bit loose. We don't feel secure about whether or not it's going to hold. But for now, it seems fine.

AHS got me a new heater a couple of weeks ago and Des Moines Excavating did a great job when they came out to install it. They left everything clean as well.

American Home Shield sent out a company for the garbage disposal that was not working. The technician just looked and said something was stuck in the garbage disposal and it wouldn't be covered. He said, "I can change it and give you a new one for $400.” They were trying to rip me off and take advantage of somebody who did not know what was wrong. I told American Home Shield that we don’t want that company to come to customers because that's taking advantage of people. They sent out Circa Service and their technician was very efficient and did the work. He knew what he was doing.

The refrigerator was not cooling. The part where the ice comes out was not coming out properly. It was stuck, and it's still stuck. It worked for a few minutes, but it's not working anymore. I don't know if it's a result of taking some of it apart. But now, the light is not working and where I just get the water, that's not coming out. The tech tried to order a part and he couldn’t find it. So, he went back to American Home Shield to see if they could research and find it. Other than that, I have gotten good service from AHS. They come through with what they commit they would do.

I've had American Home Shield for several years and they have always worked out well for me. I've had my AC fixed a few times before I replaced them, and I ended up replacing them and they helped me with that. I have also had the garbage disposal and my refrigerator fixed. A washer at one point. I just had to call them for my heating unit and opened a service request. The fact that they follow up to make sure everything is happening, from a consumer standpoint, that's wonderful. Normally, you have a conversation with somebody then they're gone.

When I first filed a claim for the water heater, AHS sent me two different contractors and neither one of them showed up. AHS suggested that I get my own contractor and when I did, it wasn't until the next day that they sent me a notice that the contractor was to call them before any work is to be done. By the time they sent me the notification, the contractor had been in the house and had reinstalled the hot water heater. But through negotiations and me providing them the information that they needed, they resolved the problem and reimbursed me for the claim.

I had an issue with my toilet and I only had to do the $100 upfront to get it repaired. The repair guys were very courteous and gave me information as far as what was going on. Since the repair, everything has been good so far.

A hose came out on the water heating tank and I had a water condensation problem in the system. I submitted my claim online through American Home Shield's app and I was able to track its progress all the time. The contractor was on schedule and quick. They did their job. This is my first experience after being with AHS for one year. So, for my first time, it was good.

We’re on a private well and we pay extra for the well pump coverage. When the well pump went out, American Home Shield was supposed to find a contractor but they couldn't find one. They said we should find one, which we did, and spent a lot of time doing. But they wouldn't pay it. So that was bad. But the recent electrical call was good.

I was with a different warranty company before and the people that American Home Shield goes through for service seem to know what they're doing better. Also, AHS seems to stay on top of it. I had a claim that City First Electric came out for and the tech was friendly, polite, and professional. I had called out my previous warranty company for the same issue but the guy AHS sent out found the problem. The box on the plug in the kitchen was out so he replaced that and I’ve got electricity in that room. I’ve only used AHS twice but they seem to use more professional service people.

I used American Home Shield recently for my range and the process took three days. The technicians couldn't repair the appliance so American Home Shield replaced it. Everything so far that I've had done has been quick and I've been quite very satisfied.

A & B was coming to close the hole in the drywall after the plumbers came to repair a leak. They started doing it, cleaned the cut and then left. They said they didn’t get the authorization, that I have to pay them $360 in order for them to do it. The guy was super rude. The first time he came, he said I only sent them the picture of the hole. I sent hom four pictures and then he said I made the hole. Why on earth would I make a bigger hole? What do I get from that?

American Home Shield really saved us during the first year after we bought our house. If something's gonna break, a lot of times, it's that first year and the warranty helped us. Also, not only do they get someone out here, if they get someone and that company doesn't do a good job, AHS will send someone else out and they will make sure that they ensure the work. That means a lot.

Everything was fine with my experience with ABM. My washer was broken. The hose was off of it. I also had them check my dishwasher because it kept running for four hours, and I thought there was an issue. They were really good. Everything is fine now.

The tech was very nice but my heat has been popping off and on. It just so happened the day he came out, the heat popped on when it had been off for three days. So he said just to call if it pops off again. AHS needs to upgrade their vendors.

The light in the microwave wasn't coming on. When we would close the door, we would hit the button. It kept saying the door wasn’t closing. I submitted a claim to AHS that weekend and they assigned me a technician who then came out on Monday. I'm paying American Home Shield every month, so if it was something major, I pay my deductible and I don't have to worry about it. If I didn't have this, I'd probably come out of my pocket a pretty chunk of change to get a new microwave. I like the convenience, too, of having it. Every time I called them and said, “I need this,” they’re there. In one of the houses I own, the dishwasher went out. I called and they couldn’t fix it, so they replaced it.

American Home Shield's service is great. The couple of times that we've had to call the contractors that came out, they did a great job. There was a little bit of a delay with one because of parts but because of COVID, many things may get a little bit difficult. They got great customer service though. They kept in contact with us on what was going on and as soon as they were ready and got the part, they came in. They fixed it. Everything's been great.

We have a two-side door refrigerator and the refrigerator part was not cooling. Once the order was submitted, someone from 1st Choice contacted me. Then, their tech also contacted me and did a virtual consultation where I was able to hold up my phone and he was able to view the inside of my refrigerator. He was very knowledgeable of the model and the make of my refrigerator so he knew right away what the issue was. He came out the day before Thanksgiving and he kept me informed. I know he was very busy and to me, it was beyond what a regular repair person would do. I'm very happy with 1st Choice.

The heating cycle on my HVAC system was stuck on. I called American Home Shield and someone contacted me right away. When the tech came out, he had everything with him. It all went very well and American Home Shield was very responsive.

The lights in my master bedroom and all the outlets weren't working. I reached out to American Home Shield and had the contractor come out. It turned out that it was just loose wiring in the electrical box outside. Everything's working absolutely perfectly after the service.

It's been a hard year and a half with American Home Shield. I noticed during the pandemic that it took me almost a month to get a water heater replaced and my tenants didn't have hot water for a month. The tech that AHS sent out seemed like he was more concerned with trying to get the water heater replaced so that he could get the full job and pay for the 1,500 than trying to resolve the issue. It was the gas valve that needed to be replaced, so I had to pay another contractor after he left because his recommendation was to replace it, but the water heater was only a year old. And he said it was a refurbished water heater, but it's not. I had a receipt from Menards from a year and a half ago. And on a sticker, it showed it was manufactured June of 2020 and that we purchased it July of 2020.

I contacted American Home Shield about an electrical problem with my pool equipment. They notified me within the hour that Expert Pools was scheduled and Expert Pools was here the next day. The technician solved the problem right away.

Gilmore’s Home Solutions came out for the microwave when it wouldn’t heat up. The light would come on and everything would work, but the heating element wouldn't. They looked over everything and ordered parts. Then, they came back and repaired the microwave. They were quick, efficient, and very friendly.

The furnace was blowing cold air and it would never get hot so the upstairs was freezing. Airmax came out and the tech said that some type of electronic board would kick off. The air would come on hot but it immediately had some type of safety valve kick off to make it blow cool air. They had to order a replacement for the board and they came back out on a Monday. They put in the board and now, the unit is fine. Airmax was great.

I'm keeping American Home Shield. I like the service. Recently, a contractor came out for the garbage disposal and one of the taps. They were very quick to work on it and finished the job. They did a very good job.

I put in a claim for the garbage disposal and some faucet repairs. I got a four to five-hour window wait, which is the part I hate most because I can't do anything more than just sit there. The tech said that he was coming so I said, okay. He came, looked at it, and then left without saying anything to me. The following day, I called American Home Shield and they put in another order for the contractor to come out. But I didn't know that the previous contractor had changed.

My most recent claim was for a gas leak and Leak Seekers came out. I was told that they didn't find a leak through a test. But my natural gas company came out and located a leak. I'm waiting on Leak Seekers to submit their findings so I can have American Home Shield send a second opinion. I wish it was something else put in place that can handle issues like I'm going through this week. But other than that, whenever I talk to someone, the customer service is good.

We had a pinhole leak in a pipe in the kitchen. AHS suggested a plumber but I did some research on the plumber and they don't have a lot of good reviews. I called AHS back and I asked for someone specific but they weren't in the network and AHS referred me to someone else. The tech came out and we showed him where the leak was. He assessed the situation and he proceeded to fix it.

My oven wasn't working and a technician finally fixed it. He came out pretty quickly, but it took them a long time to get the part because they said it was stuck on the port.

Both of my drains are clogged on my tubs, and Lone Star did a great job of coming in here, identifying the problem, being nice, courteous, professional, and clean, and getting everything done and out the door fairly quickly. They were knowledgeable. American Home Shield is really good. The coverage is good. I like that it's online. It's easily accessible. You can do everything. You don't have to call anybody. If you're buying a used home or an older home, I would definitely carry it. It's worth it. I've got my money back both years, easily, with just one claim. It's a really good service. It's affordable and I would definitely keep it.

The contractor did an awesome job. It took them a while to reach out, but it was around the holidays. As far as them getting back to me, they took care of me. The tech told me that the cart was rubbing back and forth on the back of the shelf. It eventually caused a hole and that was the reason why the leaking was happening. He told me he wasn’t able to repair it and the next day, American Home Shield told me that I was eligible for a new dishwasher and they will be shipping out my dishwasher some time in December. I also had American Home Shield on my first home and have no complaints. Everything gets done relatively soon. I'm looking to use them for another home I'm looking to buy in the near future.

The level of the water was rising and rising, and the repair people's solution was to check a few things in the pool pump, but also to point out what it is that I need to have fixed. American Home Shield's claim process works. The online claim website is very black and white. So, you have to check about 12 different boxes on there for whatever your problem is so that you don't get cut out from having something that needs covering really covered. That happened to me once. I didn't check the right box and they said, "Oh, we didn't come out here for that." So, the website should have a place for text that says, "Here's my problem."

The exhaust fan was not working over my range. AHS had to replace the exhaust fan in the hood. The contractor came out the very next day, but it took them about five days to get the parts. Then there was a weekend that came in there, and then Thanksgiving came in too. They didn't work on those days. But they did a fine job.

The tech was able to come out within the next business day for the garbage disposal. I like that he was very thorough. Also, he was nice and showed good customer service. It was a great experience. I recommended American Home Shield to friends and family. It cut down the stress of what to do if something goes wrong and I have that extra something that I can rely on.

I had an issue with my water heater. The technician did a great job and resolved the issue. He is the best technician I've ever dealt with. But I didn't have the greatest experience with a past repair with my HVAC. I didn't like the people who came out. There was also an issue in getting AHS to pay the claim, but they did finally pay it.

At first, it was pretty rough with American Home Shield but they seem to be doing pretty good. I don't call them unless I absolutely have to but each time I call them, the service and everything get much better. They have been stepping up and they've improved. The first couple of times were a little sketchy, but I think it was mainly because I was a new client and they had no idea where I was. Maybe as time goes on, the computer gets more focused on where I live.

I'm about to stop my coverage with American Home Shield. Their customer service has gone so downhill. I was talking to somebody just yesterday trying to resolve an issue. I've had a broken dishwasher for two and a half weeks now. It's been two weeks since we made the call and I'm getting the runaround. I still don't know how they're going to resolve this. I called a few days ago, the guy who came over to take a look said there are multiple parts broken and we also reported a leak, which I think caused the short. He said he didn't think it could be repaired, but AHS decided to repair it. They're giving me no information about when the part is going to come in, and I told them, "Look, you're spending $300 on parts and I think there's still something wrong with the dishwasher. Why don't you throw in $300, I'll throw in $300, and we'll just get a new one?" I just can't get through to anybody with any authority to do that.

I needed a new washing machine. 2 Bald Guys came and said, “Absolutely, you're gonna have to have a new washing machine. This one will never work again.” American Home Shield had already received their input and we ordered the washing machine through American Home Shield. They ordered the washing machine. They arranged for it to be delivered and installed and the old one carted off.

I don't know whether AHS benefits me. For what I'm paying monthly and how I use their services is not equaling out. I spend $71 a month for service, which equates close to $700 a year and I've only used them four times. Each time I have to pay a $75 charge. I could be putting that $71 aside and just pay for service on my own instead of using them to cover. Because right now, I really don't have any products in my house. Everything is practically new. I feel like I'm just giving away my money, especially when I have to pay $75 for the charge.

The fridge was leaking water underneath the cool frost compartment. I went through the online application where you can fill up what the issue was and then AHS sent me the link with Sears coming by to fix the issue. The guy came in time and he did everything. He explained to me what happened to the fridge, and drained the water from that, and to defrost it. I'm really satisfied with AHS and how it works. It was easier to file the claim and everything went through.

American Home Shield has always been able to get someone out there for me. I've had to use them for quite a lot of repair and they've been prompt. I had a toilet leaking and the tech from Plumbing Enterprises was there quite a while trying to fix it. The seal had degenerated and he had to replace it. He did a great job and he was clean.

We had a water leak coming from our water heater, the main pipe. The techs were to the point and expressed, unfortunately, that it just needed tightening. But they said if I would have tightened it and something happened, it wouldn't have been covered under home insurance. The experience went well.

The last claim was regarding my washing machine which was out of balance. The shocks and the rotor below had to be replaced. The tech was very polite, attentive, and knew what he was talking about. It was resolved that day and it was smooth. I like American Home Shield.

I called in a claim for the stopped-up master bedroom shower and American Home Shield assigned a plumber, Tex Pro. I talked to them and they showed up. The plumber could not get the screw out of the drain cover so she packed up and left. She said she would call back but she never did. There was a screw that was rusted in the drain cover so I decided I was going to undo the screw and make the drain accessible. When I started to do that, I found out I could rotate the drain cover about the stuck screw and have 100% access to the drain.

There was a GFI in my garage that kept tripping. I called American Home Shield and Electrical Service Professionals came out. They replaced the GFI. Then I started experiencing the same problem. So, they came and they stated that it was my freezer that was causing the GFI to trip. When the freezer starts running, it does some type of spike, and it’s causing my GFI to trip.

I sent in a claim for the dishwasher and it took me about a week and a half to get an appointment. On the day of the appointment, the guy didn’t come until five o'clock. He said he had a lot of clients ahead of time. When he came and looked at the dishwasher, he said my parts were outdated and that they had to charge me an additional fee to do it. So I said, “No problem. I can pay that.” He said he was gonna come back. But three days in a row, he didn't show up. When I called him, he was negative. He told me that I needed to update my house because it's old. I’ve had other appliances that I had to update. The contractors told me I need to update them. But I didn't get the negative stuff like I got from this guy. I got a lot of negative stuff from this guy. So I requested someone else but Home Shield won’t give me someone else.

I had a rekey and some plumbing stuff done with American Home Shield and those were fine. But I'm disappointed that they can't find somebody to service my refrigerator. It's a Sub-Zero and they said I could find somebody to do the job and they would reimburse me. Any time I got to put the money out, they can deny the claim.

The oven element burned out. I filed a claim and Appliance Express came out about four days later. They replaced the oven element and it was fixed that day.

I had a Central Heating system damage 10-20-2021 and as of today 11-27-2021 the problem has not been resolved. The contractor that they sent ALLRIGHT MECHANICAL INC. is totally incompetent. First they came and even though PG&E recommended replacement of the unit they decided to repair it and before they would do anything I had to pay over $700 to clean the unit. Then they ordered a part to fix it and when they came to install it they discovered that it was the wrong part. Then about 10 days later they came back with the part and supposedly fixed the unit but that day the unit run totally out of control suffocating the tenants who had to call PG&E to stop it. The contractor does not respond to phone calls and AHS is not doing anything to resolve this problem. The contractor was supposed to clean ducts and vents but refused to do it and only cleaned the fan and motor. What a mess, worst experience ever. Don't recommend AHS.

The heater was not getting hot and the guy said that that was the thermostat. So he changed it. But it had an issue again and the second time, the tech said that that was something in the thermostat, so he fixed it. The persons who came out were nice and very professional. Everything has also been functioning very well since the repair.

When we have an issue in the house, we call American Home Shield, pay the $100, and they get somebody out. It's convenient and it's a great decision when it comes to being a homeowner. Lake Area Appliance Service came out for a claim and they did a great job. They were very professional. I was able to do a virtual visit with them to figure out the issue. Then, they sent a tech out after I got the part that I needed to put it.

I had an issue with the icemaker on the refrigerator. It was addressed quickly and professionally on all sides. It's been pretty simple doing the request for service to American Home Shield. We've had it for 14 months now and the most we've ever waited to see a contractor was four days. We've been pretty lucky about getting them in quickly.

I had a claim when my heater wasn't coming on. The guy came out and went upstairs to where the heater is. He moved debris away from it and it worked. So, that was good. He was quick. Then I had a claim for the ice maker in my refrigerator. The contractor came in and I got a new ice maker put in. It was prompt and quick. Everything was good.

Norrods Appliance Repair came out twice. The first time was to diagnose the issue. The refrigerator needed some new valves. But because of the supply chain, it took probably three weeks which we understood. A technician came out to replace it and he seemed like a very nice young man. He had to go to Lowe's to get the part then he installed the new valves and put the tube in. While he was back there, he said the piping was fragile. He put it back and it worked for two days. It felt like he was very rushed and seemed a bit stressed but he said he had just lost his grandfather. He gave me a card but I couldn't find it. I reached out to American Home Shield again but we haven't heard about a schedule yet to fix it. We have some damage on the floor that we'd like to fix, but we can't do that till the refrigerator is working.

I would recommend others to go with AHS. I requested a rekey service and the website was really easy and very intuitive to use so I liked it. Also, the locksmith was very professional and very fast in doing his job.

My bathroom sink won't drain. I called Home Shield this afternoon, and somebody said he was gonna try to come out tomorrow. I'm grateful they're coming.

I've used AHS twice and they've been very efficient. The most recent one was for a plumbing issue. The contractor said it was the faucet and they had to change the shut-off valves underneath the sink. The servicewoman that came and did the work was pleasant. They didn't have the part so they had to come back two days later. But today, I found water down there again so I called up the company and they're coming on Thursday. Before that, there was an issue with a fan that's inside the freezer that circulates the cold air. That's why the icemaker wasn't making ice. The guy came and took the whole freezer apart. He replaced the fan and the icemaker has been working ever since.

Our electricity didn't work as far as the outlet and I got an outstanding tech who worked the issue. Having a home warranty is beneficial. In my situation, the cost for an electrician to come out is more than the $100 plus the repair.

I wanted the AC system checked out because I thought it was running too hard. The gentleman that came checked it over. He said the motor outside on the condenser was running too hard. So he put a condenser on it, a solenoid. The tech was very friendly and helpful. I also had a problem with the roof. The techs that came were really nice and helpful. The only problem I had was after about a month, the roof leaked again. I called them and they came back and fixed the problem. It's been a pleasant experience with AHS.

A-US Air called within 12 hours after we filed the request. They came at a time that they told me that they were going to be there. I asked them to give me a call an hour before arrival. They did that. They spent a good amount of time, but not too long, to figure out what was wrong with it. After that, they told me, “Okay, we have to check on their part.” They got back to me within an hour about the availability of the part, and the schedule for them to come back. They have several schedules for us to choose from, which is really convenient.

I had an electrical issue upstairs. The power went out in both bathrooms upstairs and Salvadore J. Ditta fixed that fine. They replaced the power switch and everything is great.

The back porch GFI is a nightmare. The guy from New Dawn said the front one works, but you can't push the black button, so it's not right. I even had him come back, and it’s still not right. The second electrician came in there and flew through like it was nothing and like I did not matter. He wanted to tell me that everything was fine and he didn't have to fix anything, even though I told him the GFIs are not working. You can see New Dawn did something with the one on the back porch. The back section and the front section are separated, and some kind of tape is involved, and it’s not good.

The pipe was leaking from the bathroom. The plumber came in to fix it and he was professional. It's not leaking now. But the plumber tore the ceiling down and the ceiling is still open.

We've had American Home Shield every time we've purchased a new property. Recently, we had a plumbing problem. The kids' toilet has not been flushing since we moved to the house. A gentleman came over last week but whatever he did didn't fix the issue and whatever tool he used scratched the toilet bowl. It's a white toilet bowl and now it's full of scratches at the bottom and on the sides. There was another gentleman who came over this afternoon and said that they will be replacing the toilet bowl. He's hoping that that will fix the issue. He was wonderful. We're super happy with American Home Shield. The initial visit didn't fix the problem and but they had a follow up. They're super professional and going to be taking care of it. We have them do some other work around the house as well. I would recommend them.

The compressor outside was extremely noisy. I filed a claim with AHS and got a response in three days. The contractor scheduled someone to come out once I received the call and the guy was nice and knowledgeable. But he said the compressor sounds like it's about to go but it's still technically working. There's nothing they can do until it breaks, so it wouldn't be covered.

Techs came for a claim I had and they were very professional. I was really impressed with them. Unfortunately, they couldn't do what they were asked to do. They didn't handle the Dacor exhaust fan. American Home Shield reassigned another vendor to come. It was Three J and they're coming on Wednesday morning. I am pleased with American Home Shield and everything is going along just fine. It's just nice to know that you have security with the warranty and that the job will get done. But it'd be nice if you didn't have to wait for half an hour on the phone. The nice feature is that I can use a callback, so I don't have to hang on the phone. Also, there's a problem with understanding the person on the other end of the phone periodically. I have to discipline myself to listen. But everyone that I've chatted with has been knowledgeable and helpful. I ended the conversations feeling good about things.

American Home Shield replaced my garbage disposal. The claims process was simple.

We were told by a refrigerator installer delivery person that the water supply valve for the refrigerator was corroded and wouldn't shut off. I filed a claim and Iplumb came out to check it. The plumber said everything was fine and that it must have been back pressure in the hose.

Had a backup in the main sewer line in my house. Came up and flooded the laundry room at the floor drain. The techs got the main cleaned out and fixed the problem within an hour, and I was very happy. Having AHS has been really convenient for me personally. It's definitely saved me a good chunk of change.

The dryer stopped drying and it wouldn't turn off. I made a claim to American Home Shield and everything went great. I’ve been satisfied so far.

Every time the thermostat would kick on the furnace, the furnace was making a very loud noise aggressively. Once I've made the appointment and paid the deductible, I got an email saying that a contractor had been contacted and assigned. Then, at some point, the contractor contacted me. I really appreciate the contractor. The guy who came out was very professional. He was very good. He was very thorough, took the time, and answered all my questions. I like the contractors that American Home Shield has and that's why I stayed with them. We've been satisfied with them.

My icemaker broke on my refrigerator, and it would not push any ice out. I called American Home Shield, I paid my deductible, and the guys came out. They diagnosed the issue and had to order a part. They had to go somewhere and pick it up, which took maybe an hour. Then, they came back and they fixed the icemaker quickly.

I had a claim for a stainless steel front loader washer that Brothers Appliance Service came out for. When I filed the claim, the lady from American Home Shield asked me to let her take control of my camera so she could take these photos of the serial numbers and what was wrong inside. I didn't understand that. She did that on my washer and my dryer. When I asked Brothers about it, they knew nothing of it, so I thought it was kind of fishy.

I called American Home Shield to let them know that we couldn’t get hot water. That was on a Saturday, and Price Right told me that the soonest they could be out was that following Wednesday. They were fast, efficient and professional. They had to replace a valve that was kind of loose.

The unit was not heating and a contractor with American Home Shield fixed it. However, the contractors need to be a little bit more accountable for the work they do. I had a leak on the garbage disposal. A contractor came and fixed it but there was a leak again. They came again and for every little thing, they said, "This part is covered, but this part is not." The U-shape is covered, but the other shape is not covered. I don't know if the contractors want to make it difficult for us or it's just the rules that apply to them, because, to me, it didn't make sense.

Having American Home Shield is good peace of mind. The timeliness was good. I had a plumbing issue most recently, and the techs were able to get it fixed and get everyone in right away. So, it was good.

I was having a leak in one of the pool equipment. While the tech from JT Ultimate Pools was doing it, there was another problem with another seal that's also going to create another problem. But they fixed the leak and they took care of the problem. We had another company that came out from American Home Shield and they were very bad. They were trying to fix a problem, instead they created another problem. They broke a valve on my property. He said, “I'm going to go get a valve. I'll come back to you. But let me shut off the gas.” He shut off the gas for the whole house. I had a sick son in the house. My fireplace, my gas stove, the water heater run on it.

There was a hose up underneath the dishwasher that had backed off and it had come detached enough that it had been leaking. We didn't know that it was leaking for a week or so until I noticed that my hardwood floor was starting to bubble. American Home Shield assigned a contractor to us and this was the second time that they were here. They fixed my icemaker before and they were very professional and clean. They did their job and got it done. They were in and out. I like them better than anybody American Home Shield sent out.

Recently, we had two ceiling fans that broke and the tech from Luna Luce was friendly and very fast. He said to give him a call if we have any problems and he would come right back out. We were able to do a buyout so we could pick our own new fans and have them installed. That was really nice. I've recommended American Home Shield to a couple of my friends. We've had mostly good experiences with them since we've been with them.

The service that I got from GE Appliances was excellent. The tech was very good, informative, told me what was going on as I was doing it. He was in and out. He was phenomenal.

The ice maker wasn't working. Swift Appliance Repair came out, they had to order a part, and then they came back last week to install that part. The ice maker is still not working though. I'm very dissatisfied with American Home Shield. Their claims process is easy and their reps always answered my questions or give me the information that I need. However, I would like to see AHS repair what I asked for. They deny most of my claims.

We had two calls already with American Home Shield and I really enjoyed them. The people were very professional and gave great service. They answered a lot of questions. I was very impressed. We had a pool service and a plumber come out. Both the contractors went above and beyond and explained the situation very well. I'm a real estate agent and I deal with home warranty companies all the time. I will be using American Home Shield home warranties from now on for my clients.

The garage door wouldn't receive the signal from the car properly. It would open, but it wouldn't close. The contractor came out quickly and the garage door has been working good since then.

I had two or three running toilets in my house, which caused my water bill to go up to hundreds of dollars. I called American Home Shield and at first, they didn't listen to what I was asking to be done. They put one toilet when I said there were two to three toilets in my house. They also did not put down a water leak when I said there was a possible water leak.

American Home Shield is a good system. I dropped it, and then I got back into it. I have quite a few systems in the house that still needed coverage. The first time I dropped it was after I replaced one of three air conditioners, which I had been worried about. It just made more sense to have everything covered. Most recently, I did a claim on the cleaner pump on the pool. It sprung a bad leak and it was draining quite a bit of water to the pool. It was original and it was like 17 years old. The overall claim process for it was pretty quick. I called them up and they came out a couple days later. The guy confirmed it was a bad pump, and I had to wait to get it ordered. Everything works great now.

The furnace went out Saturday morning after Thanksgiving. I called AHS and the representative told me that she would be getting ahold of Jungle Cat, the contractor, on Monday. It was so cold so I asked if she could expedite it but the contractor came out on Monday. The furnace was repaired that same day, though, and it's been working great.

The air and the heat weren't cutting on and off. Nothing was working. I called the 800 number of AHS and submitting the claim was easy. I got an email and a text message saying that the work order was processed and they'd be contacting me soon. The techs were good and everything is fine now. I'm very satisfied with AHS. Whenever I have an issue, if I call, within the next day, I'll have somebody out to look at the problem. It's quick.

Some of the techs American Home Shield has sent out are awful but they have good ones. They sent out a heater guy and he didn't look at my heater. They sent down another guy and he did a great job of putting things back together.

I had a leaking bathroom faucet that All American Plumbing and Rooter Service came out for. They were very good. The only thing that I've noticed with American Home Shield is that my monthly bill increased. I'm not sure that I was aware that was going to happen.

American Home Shield is doing fine. I have more of a problem with the people they outsource. My hot water heater is still not taken care of. It's still leaking and I'm hoping it doesn't bust my basement that's furnished. It's been since November 8th. The contractor has never called me though I've called them personally. American Home Shield has contacted them several times too.

In the past, we've had people come out to do the service, that even though we paid the deductible, it appeared that they were doing their best to try to find a way to add additional charges, like as if they were using American Home Shield as their foot in the door to get something else, and that's an unpleasant experience because the whole reason we're paying for that is it's supposed to be all covered. It might have improved already because this last time with the dishwasher, the people didn't try to do that. They were timely and they ordered the parts. It was a good experience.

I sent in a claim for two stoves. With one stove, the electric igniter wasn't working on the burners. The contractor resolved that in two visits. They were very efficient and professional. On the other stove, the oven wasn't working at all. They resolved that the first time they came out. Everything worked out like clockwork.

When I called AHS, it was a little bit cumbersome. I had to call more than once. After we got through the robots, it got better. When the tech, Michael, came out, he was following up on an initial call where the problem was not completely fixed. But Michael fixed it. He was personable and knowledgeable. When he says he's going to do something, he does it.

I bought the house in May and some of the appliances are not brand new. A few things have broken down and for one year, they have to come out at least three times before anything gets fixed. Then, a dishwasher needed to be replaced and I wish that it could have been fixed. But they said they couldn't get the part anymore so they replaced it. It was a high-end KitchenAid dishwasher but I believe they replaced it with the cheapest model possible. They could have provided a better replacement. I'm afraid that if the other items break and need to be replaced, they're going to give me the cheapest models possible.

I like AHS's professionalism. They've always referred really good people besides this last person. The company canceled and rescheduled. Then they said they came by and no one was home. They did not and I was home the entire day. So, I called them and said, “No, someone needs to come out. Because I've been sitting home all day. And I've been waiting over a month because you guys canceled and this was the rescheduled date.”

Originally, the garbage disposal broke. AHS replaced the garbage disposal but it is a smaller one. I had a big heavy-duty garbage disposal in there. So, then I noticed the water started backing up. I called it back in. I didn't think there was something wrong. The tech came over, and cut the plastic piece that's in the garbage disposal. He said it was too big that's why the water was backing up. My sink is still backing up with water.

It's more preferable to file claims online because when I've called in before, they're all from the Philippines, and I can't understand anything they're saying. Their accent is so thick. In my recent claim, I didn't have heat and JW Ultra Air Heating & Cooling was dispatched. They had a gentleman named Moe who came out and he told me that I had a broken part and it had to be replaced. And so, I didn't have any heat for about seven or eight days. Then the part finally came in and they called me and they put it in that day. Overall, I like American Home Shield. They did a good job.

I had a problem with my toilet flushing and the tech did a good job with it. He was very professional, knowledgeable, and efficient. Overall, AHS quickly helps you repair a problem and they follow up real good.

My stovetop stopped working and Glyn's Appliance Repair Service came out. They had to order a part for one of the eyes on the stove but they fixed what they could when they came out so that we can continue using the stove until they brought back the other one. They did a great job. The only thing was I didn't know that I can call AHS for more than one appliance at a time. The door of the refrigerator broke and I didn't want to call in because that was $100 but I didn’t know I could’ve put it on the other claim.

I went online and scheduled the service. The contractor checked everything out and made sure everything was good. It was all good.

I was having problems with my hot water. The tech that came out was from Greenway. He took parts off my water heater and he was supposed to change a part but that part never worked. He said that I needed a new hot water heater. But mine was technically a new hot water heater and it hasn’t even been in this house for six years. When I called American Home Shield, they sent me an email telling me that Greenway was gonna charge me a thousand and some dollars to bring things up to code and put in a hot water line or cold water line. I said no and asked for them to bring the part.

I was having a problem with my water heater and it’s working fine now. The repair helped us very much and we now have hot water. People should use American Home Shield.

AHS sent Express for an AC claim on a rental property. The tech changed the heating coil and then he came back and said it was the transformer. He had to get a transformer and the unit ultimately came on. It went pretty well with Express, although the tech that was originally gonna come out got sick. They said they could reschedule me a week later but I told them my tenant has been in there for a week and they worked with me.

Initially, the first person that was assigned for the microwave didn't come. He didn't work out in the area where I live, so American Home Shield had to reassign the claim to Champs Construction. A repairman came out a couple of days after and fixed it. I got an email the same day to get a replacement microwave. When the hot water heater was leaking from the bottom, American Home Shield assigned the order that same day, and the contractor came out the next day. It was fixed fairly quickly.

The compressor was broken and the tech came out the first time and assessed it. He was very professional. He placed an order, came back a few days later and had it up and running. It was good. But the contractor is gonna come back to recheck it because something’s still wrong with it.

A contractor fixed the door hinge that was leaking on my washer right away. But they had to come back for my ice maker. It should be working now but it seems that they are having challenges getting that fixed. I got a message to call them tomorrow if there's no ice in the morning. I hope they won't have to come back because this will be the third time. American Home Shield is being responsive to it but it's the people working on it. I've had American Home Shield for years and this is the first time I've ever had a problem with this. Everything else has been perfect. One thing they've really improved on is answering their phone. They must have gotten a new call center or hired people. It's a thousand times better.

The service we got was fine. We called for a refrigerator and the guy was on time. He fixed it in three minutes.

The idea that we have a warranty kind of makes me more at ease but so far, I haven't seen anything good. The first claim I had was a week after we moved in. I saw a drop of water on the floor right next to the toilet. I called American Home Shield and they realized that this was pre-existing and they wouldn't cover it. Also, I scheduled a rekey service twice and nobody has shown up.

There was a problem with my bathroom Shower. I did a claim to American Home Shield through their portal. The repair was very good this time. The repair guys were here in 30 minutes. We've had some issues in the past with a couple of things, but they were nothing crazy.

When I put in a claim, it is normally timely that American Home Shield's contractor comes out to service the equipment. Recently, a technician came out and looked at three appliances. However, he wouldn't look at the icemaker because he said that we needed a plumber to turn the water off behind the refrigerator which was not true because American Home Shield sent a plumber out who said everything was fine. There was a shut-off and the guy just didn't move the refrigerator to see that it was a shut-off.

I used to have a warranty before and when I had a plumbing issue, the plumbing was covered, but none of the secondary damage or access to the actual issue was covered. American Home Shield was good with explaining that when I first signed up. Recently, I had water leaking from a pipe in my guest bathroom out onto the drywall in the living room floor. Infinity Plumbing capped and replaced it. I've had a great experience with them. Overall, I've had a faster response time with American Home Shield than I do with my home insurance.

The AC unit wasn't working at all. The tech that was sent for it was exceptional. I'd use him again. He came out in a timely manner and he fixed the unit. It's working now. I'm glad I have American Home Shield. My sister-in-law has been talking about it for a long time and I just decided to get it and I'm pleased. I highly recommend it.

American Home Shield has prompt service and I get somebody most of the time right away. We had a claim for our dryer that quit working. When I put in the claim, I put it under electrical because I thought there was something wrong with the electrical circuit board. The tech that came was professional, looked at everything, and was very thorough. But he said they don't do dryers so the issue is not yet resolved.

I opened up a claim on the AHS website late at night for a broken washer. Then I received an email a few hours later saying they had assigned the case out to a contractor and I would be hearing from them. They emailed me again the following day saying if I hadn't heard from the contractor, to go ahead and reach out to them. So they were responsive and quick. The contractor was able to diagnose the issue fairly quickly from the symptoms of the washer. It was declared unrepairable so they replaced it. I was able to select the replacement off of the American Home Shield selection and I'm still waiting for the replacement to get here. I've only opened up two claims with American Home Shield in over a year that I've had a contract with them and they've been excellent to deal with.

I'm very pleased with AHS. I've been with them for 30 years. I had them with my other house years ago. I had a claim for my heating and air and they replaced the unit. It was a quality unit. I haven't had any problems with it. I was also very pleased with the techs AHS sent. They did it in no time, which surprised me. I thought I was gonna wait long because I've never had anything done like that big before.

Working with AHS is quick and easy and the technicians they've sent out have been fantastic. We had a problem with our hot water heater not recovering and the contractor came out. The tech took care of it in about 30 minutes and the water heater is now working like it's brand new.

American Home Shield takes a lot off our shoulders. I really like it. I've always had great customer service and timely responses. The people who have shown up to fix the appliances or whatever we needed have been great. The tech for the washer showed up when he said he would and went right downstairs. I was down there with him while he was fixing it and he talked me through everything. He told me what to check in the future so that when I call someone out, I could give them a better understanding of what's wrong.

I recently had a discrepancy with American Home Shield because we had purchased the house and we transferred over our contract. And the day that my contract was active with the new house, they told me that they couldn't fix our water heater because it was a pre-existing issue, which was not. So, we had to come out of pocket for that one, even though we were paying AHS to be covered for that. I was also out the service money that I had to pay on top of my monthly. They had two other companies come out and look at it and one said they could fix it, and I guess one said that was because they said it was pre-existing, which I don't understand.

The heater was making a lot of noise and the company came out. They were professional and did a great job. They resolved it that day and it was very good dealing with the tech. The service with American Home Shield has been great.

The dishwasher wasn't working and Harris County Appliance Repair did great. They said they had to order some parts and they kept me informed the whole way.

The door handle on my refrigerator had broke and somebody came, he saw what needed to be ordered, ordered the part, called me when the part came in, and came in and installed it. So, it was handled quickly. I just wish American Home Shield had a quicker process. One time, I had an issue with my AC and it took the tech almost a week before they could come out. And with certain things, I feel like there should be a process that can be escalated. They could have different providers that can come within 24 hours or 48 hours for certain instances. Other than that, American Home Shield has been very helpful for me. They helped me when I had a water heater go out. With the AC problem that I had that ended up being an electrical problem, it just took a long time to kind of fix it, but they assisted with that. I have the electronic thing, so I was able to get the money back for the TV because they couldn't fix it. So, overall, they've been pretty good.

We had a leaky valve in the faucet. APC Plumbing provided good service. The guy was friendly, knowledgeable and got the job done right the first time. I don't have a problem at all recommending either AHS or the contractors they use. When we needed something repaired, AHS was Johnny-on-the-spot. I can be all the way across the other side of the world and they are fast, friendly, and reliable. I don't have to second guess what's going on.

My microwave had a mind of its own and was turning on and off by itself. Also, there was a leak in my dishwasher and the guy came out and figured out everything in literally 10 minutes. Juan, the rep, was amazing. He called when he got the parts in and he came and put them in. I was extremely satisfied. I used to have Choice Warranty and they were crappy so I switched to American Home Shield and things have been great. It was the first time I’ve ever used it so I was very pleased.

The disposal wasn't working. Silver Eagle Plumbing was dispatched and they were very professional. There was a piece that was stuck in there and they had to use a wrench to undo it. Overall, AHS has good service and I haven't had a problem or issue.

My double oven worked on a Sunday and didn't work on a Monday. I called and placed the claim, and American Home Shield scheduled like they normally do. They scheduled someone to come out within 20 to 48 hours. The person was supposed to come out Wednesday before Thanksgiving. The timing was not a big deal as far as Thanksgiving. At 1 o'clock in the afternoon, the guy cancelled and said that they didn't have a technician to come out as I sat in my house from 8:00 to 5:00 waiting for someone to show up. I had to take off from work. AHS needs to try to find contractors who are going to show up. Because when you have customers sitting in their homes with a window from 8:00 to 5:00, and these yo-hos call at 1:00 and say, “Oh, by the way, we're not coming,” it's annoying.

The tech fixed my heater. The heat pump wasn’t coming on. The tech was great. AHS is worth the money.

I've been with American Home Shield off and on for 30 years. They're courteous when they answer the phone. You can get them quickly. I've always enjoyed working with them. However, there's a big variety of contractors in Houston where I moved from but there's not so many in this area. Usually, with American Home Shield, somebody calls you the same day but on this claim for the dryer, I didn't get a call in a couple of days. I called Tri-county and asked them what we were going to do. The rep said, "Let me walk you through some of the things you can do to make sure that we really need to come out there." She had me doing all this stuff to my dryer, trying to fix it. I told her, "I'll do all this but I know it's an electrical issue that I'm not going to be able to fix."

There was a small hole in one of the AC ducts and over time, there was a little bit of cold air coming out of there. I reached out to American Home Shield and I explained to them what was going on and it was covered under the warranty. So they sent out a technician and she sealed it up. She was great, really professional and helpful, quick and communicative. Everything's working great. The warranty service with American Home Shield has been going great. The company that they sent out has been really great.

Our air conditioning was not working properly and it was the thermostat that was causing the issue. The claims reps from American Home Shield were very nice, understanding and helpful. They sent me the name of the company and a phone number so if I would not have heard from them reaching out to me, I would have been able to contact them as well. The gentleman who came out was extremely courteous and professional. He diagnosed the problem and put a new thermostat on. The service was excellent. The issue was solved and everything is working properly. I would recommend AHS. It’s a good thing to have.

I had to have a washing machine replaced and the contractor was excellent in their professionalism, and in showing up timely and giving good information. I would recommend American Home Shield. I call them when requesting for service and sometimes, it can take forever but it was better this time. It was quite quick.

The tech from Cactus Garage Doors didn't have great bedside manners but he took care of the problem. He showed up in a timely fashion and did an adequate job. He changed the motherboard and I had some questions, which he answered. The garage door was good for a couple of days but then I had the same problem again. It was opening and closing all by itself. I called up to tell them that I needed somebody to come back. I was at work and I was a little stressed out. I don't know whatever was going on with the girl that answered the phone but it just was a little much for me.

The dishwasher stopped draining so I filed a claim with AHS and I was contacted by the contractor in two days. Then, around a week or so, they came out and did the work. It took them about 20 minutes to diagnose the issue and they had to order parts. It took them two weeks to get the parts in and they finished the repair yesterday.

American Home Shield has been great. I've used the portal and it seems very intuitive. It's been easy to select the issue and get an appointment. But I did have one claim that was a little problematic. The guy kept rescheduling and couldn't make it. So American Home Shield took control and found somebody else that was able to come. We also had somebody out for a boiler the other day and they were very good.

Prime Plumbing Services came to check a leak in our ceiling and everything was great.

I submitted a claim for my unit through the Home Shield's website. It seemed pretty easy and straightforward. At first, I got a notification that someone would be contacting me. Then I got a notification of who the company was and their phone number. Not too long after that, I got a phone call. The first guy came out and he replaced something on the unit and said that it should be cooling after that. The AC ran for four hours straight and it wasn't cooling. My unit faces north. So, it doesn't get really hot. I just noticed that it shouldn't take so long for it to cool. So, I reopened the claim up and called Crispy Air. The rep had me on hold so that she could call the tech. Then she told me that the tech told her that it looked like something else was going out on the unit. So, she said that she was going to be sending out a senior tech out over here to fix it. He came out and they replaced some motor and not too long after that, it started working.

We called in two claims. One was toilet repair and the other was a leak that was coming from our master bedroom to our second floor family room. The technician stated that it was due to the faucet in the master tub that needed a filter replacement. So he stated that, “You should call Moen to get the part, and then we'll come back out and install it.”

I had Reliable Plumbing come out and take care of two issues, a leak in the bathroom, one in the commode, which they took care of and my water heater. They made an adjustment and the water heater is not working. They did a pressure check at the hose bibb and we also have a pressure regulator on the hose bibb and now it's leaking. But they took care of the issue quickly. We were about four days without hot water. Other than that, it was okay.

My washer went out in Sep of 2021. On my dashboard the work order was closed and said possible replacement. I received a email stating they would give me $379.00 for a thousand dollar washer or they would order parts. I let them order parts and waited my 6 weeks. I called them and got nowhere with customer service. I had to call sales and told them I want out of my contract. They asked why and sent me to another department. That department was a bust and they sent me to another person. Her name was Cladia and she stated that they would have a answer in 24 hours and I would receive a phone call.

I had an air conditioning system leak and the contractor came in two days. I showed the service technician where the problem was. He didn't do a whole lot of diagnostic from there and fixed the problem. It was not the most impressive repair that I've seen. He cut some PVC piping and just left it in the yard without even telling me he was doing that. It's not a huge thing to address, but he could have been a little more professional about it.

American Home Shield's claim process is fairly smooth in comparison to other companies. We recently had a leaking shower drain and the techs they sent did the repair the day that they came out. They were pretty professional and efficient at getting the job done. AHS has also improved in terms of the customer service and having a representative that understands your claim. When you call in and speak with someone, it's a little bit easier relaying information.

I paid $75 for the contractor to clean the furnace and at that time, I told them that I was having problems with my thermostat. They had to write another ticket up and I had to pay $100 and I was thinking how come they couldn't look at the furnace at that time. It wasn’t American Home Shield but the company. They were saying they couldn't do a repair on the ticket so, that guy left me the number and I called and set up the appointment. The tech was very nice, professional and friendly. He came in and got what had to be done when he found out that I needed a thermostat. The same guy came back the next day and did a fabulous job. But this was initiated by American Home Shield by what came through my email. So, I hope that if anything else happens in the future, it will go that smoothly.

The AC wasn't cooling. It wasn't cutting on. When I called American Home Shield to submit the claim, I couldn't understand what the reps were saying. It was terrible. There was a lady that acted like she was going to sleep. It was difficult. When we finally got in touch with a man, it wasn't too long after they really got on top of it. Comfort Heating and Cooling was real nice. They came out and did the job. So far, the AC is operating good. But it's so difficult to get in touch with American Home Shield.

Technicians come out to my house to fix my air condition when it gets hot and in the wintertime but never fix the problem. They had me spend money for a private electrician and it's not the electrical panel that has been updated. They didn't put the original equipment back into the unit and it's causing it to constantly have a shortage. I'm back into winter now and they told me it was my thermostat. It's not. It has something to do with their system that constantly shuts off. Every technician that comes put a wire and hotwire it so that the heater will run. But in the summertime, when I need to switch back to cooling, they have to come back out and remove that wire. So they never solve my problem. I've been having problems with my air conditioner for over eight years and they never send the same technician to do the job. They need to send the same tech out.

American Home Shield’s service is great. I had to call them a couple of times when I couldn’t get into the website for some reason, and they assisted me. They're a good company. normally go online to request for service. They're really quick to reply when I put in a request. Normally, there's somebody there a couple of days quicker. They always send out reputable people to do the work, and they've always got the issue fixed.