American Home Shield Reviews

I've had American Home Shield for a month, and it's been a very positive experience. I got a new condo and when I submitted request online for them to inspect the ac, the guy they sent was good. Everything was okay. I highly recommended American Home Shield. They were very clean, professional and fast.

My experience with American Home Shield has been good so far. Off and on, I've had them for over 10 years and I've found their price to be fair. When I had a plumbing situation, I submitted a service request online and they had Expert Cooling and Heating come out within 24 to 48 hours. They fixed the leak that was under my sink.

American Home Shield assigned someone to fix my dryer. I provided the dryer's information and company, and the technician was supposed to detect the issue and fix it. The person who arrived was so rude. He came a little late and I was taking a bath at that time, thinking that the technician may not arrive. My wife was there, and she asked him to wait for 5 minutes so that by that time, I can come out and explain the problem. However, he was not ready to wait. That was okay. I went ahead without taking a bath, came out and started explaining the problem, but he did not even look into the dryer. He just assumed some issue and said that he doesn't have the parts for that particular dryer. He went back.

I had a leak under our sink, and American Home Shield's online request for service doesn't have anything like that except “Pipes” or “The faucet.” So, I incorrectly chose the faucet because it's the line that goes to the faucet. When the man came out and looked, he said it was the valves and they probably need to replace them. So, he called American Home Shield and they said it was not on the service request, so the man couldn't touch it. He could do nothing, and it cost me $125 for the service call even though they wouldn't let him do anything. So, I was displeased.

I submitted a claim with American Home Shield during the holidays and they sent out a tech from Reliable Home Services Repair who came out two days later. He had to order parts and now, the appliance is fixed. Since the repair, everything has been good. I am also happy with American Home Shield's coverage, and I am satisfied with the customer service and price they gave me.

Highly recommend you stay away from this company. Fall of 2025 they increased the price significantly and I was not informed. When I tried to cancel my policy I was left on hold at least 40 minutes. I have called numerous times since and was unable to speak with anyone in the cancellation department. I also sent a written notice of cancellation, and chatted with the company online. They keep trying to charge my credit card and have also threatened me with a collection agency.

My air conditioner broke for the fourth year in a row. American Home Shield sent an incompetent company out. They look at it and the technician told me, "There's a mold in the plenum. But you got a leak in your A-frame, which is away from the plenum." But American Home Shield said, "Well, yeah, molds caused a hole in your A-frame." I worked in the oil industry for 35 years and I never heard about a mold eating a hole through aluminum. So I get stuck using their company having to buy a whole new air conditioner. With the way they were dragging their feet when it was 100 and some odd degrees with the heat index down here for the third week in a row, I ended up having to pay $14,000 out of my pocket to get a new air conditioner. They didn't care.

I had a plumbing issue where I live. The service for scheduling and having someone come out was impressive. I placed my claim online through American Home Shield's app. The contractor called me for an appointment the next day. They showed up on the day of the appointment. However, I was not happy with the way technician acted. My bathroom showerhead leaked. He said, "It is gonna leak. Nothing can be done." If things will leak, why am I calling him? He opened it and he said, "It's still leaking. Nothing can be done about it." I said, "Okay. So, what did you do then?" AHS told me they would have the same contractor come out, but I don't want them to. I was not happy with their service. I haven't spoken to AHS again to tell them to send a different contractor. I'm trying to see if the situation worsens, then I'll call them back.

Urban Enterprises was great. They maintained their schedule. We had an issue with a part that was ordered wrong by American Home Shield, but that delay wasn't crazy. As soon as the part came, Urban Enterprises came in and installed it. We had dealt with Urban Enterprises before and it was satisfactory. We asked to deal with them again this time and American Home Shield allowed us to. We've had American Home Shield for about six years now, and it's been a very positive experience with them. I've told others in the past that they need to have American Home Shield. Although the pricing goes up every year, it has saved me a lot of money because of the use I get out of it.

Our fans just stopped working in our living room, and the electrician came and diagnosed and fixed it quickly. He spoke no English, so we did everything by translating through the telephone. Despite this, everything has been good after the repair. I’m very satisfied with American Home Shield and I would recommend them. They usually send somebody out quickly and they take care of the problem.

The gentleman from Renegade Electric showed me where the other GCFI thing was, which helped a lot. Then he replaced it because it wasn't clicking exactly right. So, he did a good job. I liked him. Since then, everything has been perfect. American Home Shield’s pricing is a good deal overall.

I'm getting ready to cancel American Home Shield because I don't get anything out of it. I placed my claim online for my leaking hot water heater. The contractor wanted to do a video review of the hot water heater which seemed they didn't care about coming out and looking at it. They wanted to do the shortest thing as possible and probably not spend the money to have someone come out and look at it. I turned the phone around and showed them the hot water heater. American Home Shield said it was wear and tear, but the way their contract reads is not how they proceeded with my claim. They said I would end up owing another $1,925 for it on top of the hot water heater. I have a new tank, but I went with someone else.

I am so disappointed with American Home Shield. I cannot recommend them to anyone. The refrigerator stopped working and we reported that on November 10th. It is still not fixed. This is a 33-year-old refrigerator that American Home Shield sent the repairman out multiple times, and each time, he changes a part and discovers another part needs to be changed. I do not trust this repairman. I've asked for a different repair company to come in. I will not let the repairman back in my house. He's destructive.

American Home Shield was recommended to me by a friend. Every issue I've had has been fixed. But I have to jump through hoops to get it done the right way. The contractor came out because my water heater was leaking. However, the tech did no diagnosis. He came, looked at it, but didn't inspect the water heater. He looked at all the components around it to point out all the things he would have to replace. He suggested maybe it's a bad pressure regulator valve. He put a gauge on my hose bibb outside. The pressure was 65, which is well within accessible range. But he came in and told me he had to replace that valve, too, and he would call AHS and let me know what they said.

Updated on 06/30/2026: I spent three months between November to February getting my AC unit fixed. It was a nightmare process. Now, only a couple of months later my unit isn't working again, and the technician sent to evaluate the problem informed me the original work is bad and needs to be redone. They were able to tell me the previous company (Fletcher Heating and Air) was a bad company, and they are always fixing their mistakes. I did not tell the new technician the name of the original company - he just knew. He stated their company has told American Home Shield this is a problem. Now American Home Shield will not respond to my attempts at contact to get this resolved.

Very poor customer service and lousy partners, I called Dec 5 to fix my washer, as of today my washer still not fix, technician came to check 3x and still doesn't work! I'm not happy with the service and no immediate action, they left me with a broken washer till now!

This is the second claim I've made with American Home Shield in five years. I utilize whatever is most convenient in submitting my claim. I put it online, but I've called before. We had some plumbing issue. At first, the contractor said, "We can't do much about this because there were fears that the pipes would break." I submitted that I was unhappy with what the service was, especially for what I'm paying for AHS. They came back later, were able to pull the toilet off, and left me some extra wax rings. They tried their best to figure out what the issue was. The coverage only covers what's in the house or underneath the surrounding of the foundation. The issue never got resolved, but they did their best.

We had AHS for years because canceling was just a hassle. We used them two times. The first time for a refrigerator repair where they sent the lowest rated repair company who ruined the back of our refrigerator and it still didn’t work correctly. I contacted AHS who said they don’t guarantee the work and to contact the company. I contacted the company who basically told me to get lost. I then had to get LG involved to fix it properly. It has never worked the same. Then I was going to get an AC tune up and the company showed up an hour a half after the 8 hour time window and we had left and still charged us the service call and company reported they were here.

American Home Shield sent out Island Breeze HVAC for the heating issue and it was handled efficiently within four days. I've been with American Home Shield for about three years now, and since the repair, everything has been running just fine.

I did the initial claim for my fridge three months ago and it's still not fixed. I had good interactions with the contractor in the beginning but it got sour because they have come up to my house about seven to eight times, and they still have not been able to fix the fridge. They keep telling me that it's fixable, but it really isn't. Because they've tried sending their senior people and they couldn't fix it. They sent the same parts over and over again. Even though the parts weren't working the first time, they ordered the same parts again and again.

I've had American Home Shield close to a year. When my dishwasher wasn't working, I placed a claim through their app. It took 24 hours before they scheduled an appointment, but from the time I made the claim and to the time someone came out, it was within 48 hours. It was quick, and the service person was able to repair my dishwasher within a couple hours. He was great. The repairs are also guaranteed for 30 days, and it's been almost a week since the repair, but I haven't had another issue.

My most recent claim with American Home Shield was my garage door opener. I did it online and the contractor called me within 30 minutes after I made the claim. The contractor had to put a new door opener up. Overall, I am very happy with American Home Shield.

I put in a work order for my furnace through American Home Shield's app and when I went back in, there was no way to follow up on the open ticket through the app, so I wound up calling customer care. This was my first time having to call the home warranty company and when I tried to ask for an update on the status of my claim, the system wasn't seeing the ticket, so I had to ask for a customer care person.

I put in a claim a couple of weeks ago. I reached their customer service desk and they charged me $125 after they found out what I needed. Then they dispatched someone. However, it was something that they didn't cover and I had to pay for it out of pocket. I thought they should cover everything since that was one of the highest tiers that there is. I had asked them to call me back about the issue about if it was covered or not, and nobody ever got back with me. I probably will be switching companies next year.

We had water leaking into our ceiling and my husband made a request over the phone the other day. The automated system said that they will get back to us within a business day while the website says the next business day. We really hate the automated system, it doesn't have a place to put it's an emergency. It would be nice if we could talk to a human.

A Sears tech came out and checked the ice maker. I told him that it was making a block of ice. He proceed to pull out the ice basket and he noticed that there was an ice at the end of the ice maker. He mentioned that that is something that is very common in this kind of refrigerator. He proceeded to clean up and to unfrost the ice block so he can clear all the area. He noticed that there was an air flow that was going inside the ice maker that possibly that was the cause for the ice on the end of the ice maker that is precluding the ice maker to do the ice. He put some kind of a glue to cover that area. He also noticed that the ice basket was broken inside out. The ice was inside the ice bucket and made pressure and broke it from the inside to out. So, he asked for a new ice bucket.

Promise is made. Promise is not kept. Since American Home Shield (AHS) has been purchased by Frontdoor, Inc. their customer service and claim speed and accuracy has significantly suffered in my opinion. We made a claim for a significant leak in our plumbing and they promised to have a plumber to our location either the next day or the day after. Three days later, the plumber never showed to our appointmentand we called the company. I was told that they rescheduled us for three days from now. We called AHS and had the runaround for several hours including escalation and contact with the plumbers. Hey HS told us that they had spoken to the plumbing company and someone was going to come out to make the appointment that we had for that day. We called the plumbing company and they said no nobody called.

There’s not really any reason to get this. Pay out of pocket and move on. I have paid $200 for (2) plumbers to come over in the past two weeks for flooding in my house for sewage and water. Both times, they ran snakes and informed me that running a camera to locate the issue is an out of pocket expense. Nothing was fixed or corrected… Just a "Good luck"!

Absolute garbage!!! File a claim for my washer on 1/9/26. No response as of today 1/13/26. Looked company up. No address, no info and phone number is a personal number. Left 3 messages and now have called them 5 times no answer!! Filed with BBB and now consulting attorney. They are a total scam and fraudster.. They charged me 125.00 fort the visit before they even show up. Going to do chargebacks for all payments by end of day. STAY AWAY BUDDY APPLIANCE REPAIR **. AHS AT ITS FINEST.

We had our ac and heater furnace go out in the middle of winter. We called American Home Shield to have them send out a HVAC technician to our two story condo. The tech didn't bring a ladder, so American Home Shield label our work order as "No Access To Roof" and charged us $125.00 for service we didn't receive and no work done. We argue that there is access to the roof if the company that they choose was component enough to know to bring the right equipment (a ladder). American Home Shield customer service told us if we provide a ladder for the HVAC technician they can approve the work order to complete the job. Stupid and crazy! ARE WE SUPPOSED TO PROVIDE TRANSPORTATION AND TOOLS FOR THE HVAC TECH TOO? 4 hours, of my life wasted on phone calls to American Home Shield!

I have had this warranty for approximately two years. I called for my Maytag washer which would not fill up all the way and at times just wash for 5 minutes and dumped the water. I paid my 150.00. They have been to my house 5 times. Replaced two boards and still doesn’t work. And everytime they come you have to set a four hour window. Here’s where it gets good. They gave a total of four recall to get it fix which doesn’t include the first two times. The first they order the part. The second they show up with the parts. Then after that 4-5 more times to get it right hopefully. Still waiting. Going on for months. Please please don't take my word. Read the contract. Definitely not worth it if you add all the time, frustration, and deductible. One last thing I bought a Maytag 'cause I thought they were the best, but not anymore. They were bought out by Whirlpool.

The American Home Shield policy was transferred to us when we bought the house years ago and it’s been amazing. My husband and I are getting older. It's harder to get into smaller spaces and try to fix things and our appliances are getting older. I love that if the contractors come out and can't fix the unit, AHS would replace it. The economy right now is terrible and the cost of living is so high. So, American Home Shield has saved us. They do right by you.

I like being able to use American Home Shield for covered repairs. The contractor came out but they don't repair my brand of garage door which is a Wayne Dalton. They said, "We don't repair it, but we can convert it from a Wayne Dalton," which I did not want. I just wanted it repaired. They put it in for the conversion. American Home Shield said they would pay for the spring, but they wouldn't pay the $650 for the conversion, which I didn't want in the first place. I tried to communicate that, but I couldn't get anybody on the phone. It was just through chat. It's hard to communicate with these chat people. They disconnect. It's not the best customer interface. The message wouldn't get through. The contractor said they couldn't change the paperwork. I did a cash payment in lieu, and I got it repaired myself by an authorized repair person.

American Home Shield sent out United Air Temp to look at the repair work that was done by another company. The gentleman that came out said that there was nothing that he could do, that there were some items that were messed up previously by another company. I asked him to explain what he meant when he was telling me that there were some other items that were messed up, but he told me that he didn't know. He stated that he had the part to fix it. He attempted to fix it, but when he did, I wound up getting a gas leak in my house later on that evening. I've been exposed to gas for two days and was really bad off with headaches and nausea.

Read contract carefully. Terminating contract can be expensive. Often there are non covered services and that will make repair more expensive. Do not expect timely service. I was stuck with garage door and they would not come until a week. My HVAC had issue and they would cover the coil but to place a new one they would need to make some additional repairs and they gave quote of $ 2500 makes no sense. It is difficult to reach customer service. Try it before you sign up with them.

My only complaint is that they charge a $125 service charge to come out and look at your appliance needing service. That's a rip off. Plus they take too long to set up an appointment with a technician.

When I started with AHS I was happy with their services but every year the price went up, and my deductible went up. We decided it was no longer the best option for us. I got on their website and sent in a chat to cancel my policies (I had 2). I was told that could only be done via phone. I called in and spent forever on the phone attempting to cancel. There is a huge language barrier. After telling them multiple times, "NO I do not want to continue, I want to cancel, I am canceling," I got off the phone. I later received a statement for a past due balance. I chatted in again, was told I had to call, called, was told they had no note that I canceled. I explained that I had canceled in June which is why no payment or services have been made since then.

Terrible company and tough to get a hold of. No chat or email options and no way to talk to anyone who can actually help other than an escalated callback days later. American Home Shield sent service technicians four separate times to address ongoing problems with my washing machine and dryer. Despite repeated visits, neither appliance was fixed.

I have an issue with my oven. After awhile it goes into an F15 Alarm and shuts off for approximately 15 minutes before it can be restarted. I paid the Service charge twice to have this issue fixed but it keeps coming back. This problem was "repaired" on 7 Nov 2025 for the second time, the same issue reappeared on 5 Jan 2026. I was told I had to pay another service charge.

Covered my septic tank pump and other issues over the years. They have superb customer service. After every claim, there is a follow-up and I love that I’m sent a reminder to book a free HVAC inspection. We’ve been with them for almost 5 years, and it’s definitely worth the money. Home repairs can be costly. I have no complaints.

Had to cancel my coverage after 8 years due to poor customer support, poor service partners. Although I was told I had $15000 coverage for the replacement of my HVAC, service partner/contractor did not want to repair my unit because they wanted to sell a new one or modify my unit with out of pocket replacement configurations. American Home Shield overseas customer support be don't want to provide another contractor to reassess. I cancelled my service contract with them. I had to pay another contractor on my own to fix my unit who sourced a replacement part which AHS did not want to cover.

I would recommend American Home Shield. It's good to have such a warranty. Other's prices are not close. Also, AHS's reps are very good. I usually reach them on phone. The tech worked on the kitchen electric wrench. Everything is fine.

Working with this company has been the worst experience. They sent out a subcontractor and the technician who came out indicated that the equipment needed replacing. But they made the subcontractor write it up as maintenance. So I got a second opinion, and once again the technician indicated a replacement was needed, but when American home shield (AHS) denied the claim, upon investigation I found out that once again it was written up as maintenance issue. All this while I was paying annual maintenance for my HVAC through another company. The subcontractor then sent me quotes through AHS for replacing the unit., but AHS said they wouldn't cover any part of it. So an absolute waste of time and effort over 1 month, and more than 5 years of paying for this insurance resulting in no advantage at all.

The contractor that American Home Shield sent out to look at my air conditioning unit completely misdiagnosed the problem with the unit resulting in a determination that it would not be covered under the warranty. The contractor then offered to do the repair outside of the warranty for $3,500. They were either completely incompetent or scam artists. Eventually I just wound up hiring my own contractor who properly diagnosed the problem and repaired it for $542, which included wiring things back properly that the American Home Shield contractor messed up when they were out here. Of course American Home Shield refused to do anything to compensate me for my costs and inconvenience. Now, I can't get them to stop calling me to renew my warranty. Avoid American Home Shield like the plague!

Do not use this company. We had an active leak in our house and called multiple times and they never got a plumber to us. We escalated it and they still didn’t call us. Also, the first plumbing company they sent the claim to had 1.9 stars. That company never called us to schedule an appointment. We ended up having to call a plumber on our own after 5 days of nothing. They refuse to reimburse us. Also they are making it difficult to cancel our policy. Not worth it. Don’t use.

I have multiple American Home Shield home warranty plans in effect. I sold one property so need to cancel the plan, as is permitted. AHS does not provide for online cancellation from the account dashboard, but instead requires the consumer to call a number to cancel plans. I have done so, and after slogging through a poorly crafted phone tree, reached the line to cancel the plan. If I wanted to pay a plan premium or purchase a plan, I believe I would be speaking to someone in minutes, if not seconds. To cancel a plan, the line advised that there will be a 50 minute to one hour hold to speak to a representative. I listened to the hold music for 56 minutes before someone came on the line to then tell me he would need to transfer me to the "cancellation team."

I've been with American Home Shield since October. Our Realtor recommended them. They've been fine so far.

There have been a couple of issues with a few of the technicians. We had a problem with our heating system, and it needed to be fixed right away. The technician's truck broke down, and they didn't have anyone to send out. Instead of coming, it took four extra days for them to get out there. By the time they got out there, we had damaged it to our house, which wasn't covered by American Home Shield. I was frustrated by that. AHS should have sent someone else out. If the technician couldn't get there right away, I shouldn't have had to wait four days. Other than that, we've been happy with the majority of the technicians.

American Home Shield sent out JE Plumbing and the repair guy was in and out. He showed me what was wrong with the garbage disposal and what I needed to do if it happens again. I was very happy. None of these plans are cheap, but I don’t have a problem with it. If the price goes up, though, that might be an issue.

I have multiple policies with American Home Shield and in one of my properties, I had a plumbing claim. They called to schedule within a 24 to 48-hour period. All three properties have had different experiences, more negative than positive. So, it didn't take very long. The contractor was solid. They came out and said what was wrong, but I'm still waiting for them to come back and finish it. In the last week, my kitchen hasn't had any cold water because they turned it off to help with the leaking problem. They came just before Christmas and haven't scheduled to come back.

The guy came out and repaired the washing machine. He seemed to be a nice guy and knew what he was doing. Every now and then, I'll hear a different noise, but I don't know if it's because of what I'm washing. There was still an issue, but it seemed to have fixed itself. I would recommend American Home Shield though it takes a little long to get somebody to come out.

The contractor who fixed the water heater were very efficient. They got it done quickly and kept the appointments on time. They didn’t mess around. The technician was fast and professional. But the $100 fee is pricey. When you call American Home Shield and if it doesn't require that much work, that's an expensive call. Then, the technicians only do one thing. So, if you got a couple of items, unless it's the same, each one of those becomes a $100 charge. I’ve had two calls lately and it’s been very positive. The biggest thing is when you can only do certain things because the provider that comes is only a plumber versus if you had a handyman that could do multiple things on a call.

I had to have a furnace and AC replaced and everything went smoothly. I had a very good experience with the contractor. He did a good job. This time, American Home Shield was very prompt and professional.

If we're rating American Home Shield, I do not have a problem with them because when I had a problem they escalated it for me. But sometimes I would run into some vendors that couldn't get the job done. AHS has always been good with me, but I had a bad experience with ATL Agile. They were not competent enough. They had to come out 9 to 10 times to fix my refrigerator, and still didn't fix it. I had to go with another vendor. That vendor is the one that we've had before that still was through AHS. But they came out and had to evaluate it. They missed a thing on it. They came out to fix the second part but had the wrong fan. They came out for the third time.

I had a refrigerator that needed to be replaced, and it got done in a timely fashion. It was easy to submit the claim too. I just called American Home Shield up, and they sent a tech out. He diagnosed what was wrong with the old refrigerator, and we went from there. The tech was super knowledgeable. He knew what he was doing, what he was talking about and what the next steps were. He had the old refrigerator diagnosed and told me how to proceed. I got a replacement refrigerator and everything was super smooth and professional. I'm extremely happy and satisfied with the service American Home Shield provided. It's definitely worth the investment and worth looking into.

I had a claim on my heating and air system. I submitted the claim online and the experience was great. They were able to fix the issue.

American Home Shield replaced my glass stovetop. I've always had really good luck with them until this one. It was over a month I was without a stove. This was probably my worst experience. The first guy came out and said something fell on it and it was an induction stove. American Home Shield denied the claim that was why people called me back and I tried to explain to them. It took four repairmen to get it done. The second and third repairmen don't work on induction stoves. The fourth guy came out and looked at it. He said nothing fell on it as there's no point of impact. He also said it's not an induction stove. He ordered the part, put it in, and everything's fine. They got me satisfied, and I'm happy with the outcome. However, it seems they've changed their policy. When I call and try to speak to somebody, they're all foreigners. They're very hard to understand. The rates have gone up as well but everybody else's has.

When I first came around, Home Shield was great. We had a water heater replaced. The customer service has been good, except for this last deal that is just crap. We had a dishwasher that we turned in on September 21st, and we just got it resolved the other day. I called American Home Shield 25 times, but they kept giving me the goddamn runaround. I kept telling them that this guy that was working on the dishwasher was full of shit. I get that they wanted this guy that started it to try to finish it. But I said, "I can get this part in my hometown," I kept saying to him, "In one day. This guy's saying it's gonna take three weeks." Well, then three weeks came, and he still was jacked. He took a chip out of our countertop and denied it, and it's his word against our word. I'm just all ticked off about it. There's nothing Home Shield can do about that part of it, but we gotta get a new countertop because of the deal. The floor is no good now because it was leaking water all over. So, we gotta have half the floor replaced. That's gonna cost 1,000 bucks that we don't have. It's supposed to be fixed in 24 to 48 hours but it was far from that. It was a nightmare.

MaxAir Heating & Cooling came out to fix my heater. They found the problem. They had to come out a few times because it wasn't acting up when the tech came out. It was just a random thing. It was something he needed to see because my system gives like SOS beacons with the light. He told me about that, and I recorded it, and it gives a code. It was number 14 code. He looked up the code, and it was either one of two things. He came back. He had one of the parts. The other part had to be ordered. He tried the one part just to see if it worked, but it ended up being the other part. It took a few times, but sometimes that's gonna happen if it can be more than one thing. But they were very professional, very good, nice and they explained everything. Also, when I had to call back so that AHS could send MaxAir back out again, they said, "Is it about the same thing?" I said, "Yes." I was only charged one time because it was still about the same thing that had not been fixed and everybody there was good as well.

American Home Shield is a good company. I have been with them for three years. They have great customer service. They sent somebody who came in and did the service, and everything's fine. I'm a happy customer.

For my recent claim with AHS, they had two different people come out. The first one did a bunch of stuff that didn't fix my problem. He never even went to the main breaker box. When the second guy came out, he went straight to the main breaker box, found the issue, put the claim in and told them that it was my breaker. I just replaced the breaker and I’m trying to get reimbursed. But AHS never put in to give me any money on it.

Submitting a claim to American Home Shield for a water leak was very simple. I did it online. A contractor came out within 24 hours, and he was great. They were able to repair the issue.

In the beginning, AHS service was all good. I had nothing bad to say. But now, I am a little disappointed due to the fact that the issue with the refrigerator not making any ice has not been fixed. Home Shield had me contact another company, which is with Whirlpool. I had to pay an additional amount to have them come out and have that refrigerator serviced, but it's still the same issue.

My water heater was broken and my refrigerator was not working. They were able to repair my appliances but they had to come back for the refrigerator because there were two things that needed to be replaced and they just did one. Then I have to contact AHS so they can send them back out again and wait for another part. So, I was without a refrigerator for almost a month.

We had a dishwasher issue. They came out maybe three times but could not fix it. Every time, they would go back and order another part, come back, and try again. We were without a dishwasher for more than a month and eventually, they agreed to replace it. They didn't replace it with the same thing, but they did install it and it never worked right. The problem was that the installation was not good, so the new guy that came out actually installed it right.

I had two different companies that came over my house to review what was broken. The first company submitted the claim to American Home Shield for an approval. I have no idea that there was an additional process because I thought if I have the Platinum Plan, I got coverage. That was what the people sold when I got my contract. I got denied, and they offered another company to come over. I got a different company that time, but it took three weeks to get any information from them. I never heard anything from American Home Shield or Omega Heating.

We had a claim to American Home Shield for a slow draining kitchen sink. Submitting the claim was good. We did it online, which is typically how they want you to do it now. A repair guy came out in a couple of days, which was quick. However, he was kind of crabby. He kept telling us that we need to stop throwing grease down our sink, and we don't do that. Then he snaked it three times. He kept on saying that a snake only goes 100 feet, which should be just fine. He finally got through it, but he said we're gonna need hydro jetting and he doesn't do that.

The furnace was installed in November. However, the front of my house still does not warm up. I'm now wondering if the furnace could be fixed. They told me it couldn't be fixed so I paid for a brand new furnace. I ended up paying $4,200 out of my pocket even with the $6,000 that American Home Shield had given. They also told me originally after the installation they were gonna come 10 days after to make sure everything was running okay, but they never called me. I called them and asked them about it. They scheduled an appointment on Monday a week ago which I ended up taking the day off. But they called me on that Monday and said they wouldn't be able to keep their appointment. They rescheduled it. I had to call them because I never got a phone call back. They told me that they would come in today, which they did.

American Home Shield has beautiful customer service. However, we're talking to people in another country. They try to do the best job they can but we're dealing with too many people and by the time it gets to the right person, it's too late. We need to be dealing with people from the United States so we can work more efficiently and effectively.

My AC was malfunctioning so I called American Home Shield. They sent me Austin Heating and Air. Since they came over, I've been having issues with them. First, they rigged it to make it work. Then they came back and they rigged it again because it gave out again. They sent me an invoice saying that I had to have a new AC put on my roof. It ended up costing me almost 4,000. In that invoice, it said that they were gonna put a new system in, make it work properly, and have a safety inspection done to it. Then I talked to the owner because I was a little bit skeptical about the almost $4,000 that I had to come up with. He gave me his word. It bothers me a lot, saying that he was guaranteeing that he was gonna come and finish everything that was on that list. That never happened. About a week later, my AC shot out again. This was during the summer. I called a few times. I emailed them and I was getting no response.

My recent claim with AHS involving a broken glass stovetop has been frustrating. We got our repair guy out here. He was supposed to uninstall the broken one and install the new one. He looked for the electrical outlet to do that. Turns out that it was missing a junction box. We were told to call an electrician to get that taken care of. We ended up having to call American Home Shield. But they said they were not gonna pay for any additional modifications. We're trying to go back and forth with American Home Shield. But, we haven't had the stove since Thanksgiving. We're gonna have to get an electrician to come out here and see if they can do it and get the reimbursement for it.

I submitted a claim with AHS for my washer and it was assigned to Aurora Appliance. The tech came out and he ordered parts for the agitator. He came back, he fixed the agitator, but the spin cycle, he still was waiting word on getting parts to repair the spin cycle as the whole washer was shaking extremely violently. I called American Home Shield, and said, “When is this going to get done?” American Home Shield conveyed to me that Aurora told them that there was no repair needed, that it just made a noise, and that it was a wiring issue. I was never told there was a wiring issue.

My toilet was leaking and I submitted a claim with AHS. The techs came out and they said they could not repair it because it was not covered because it wasn't a normal wear and tear. I had no problem submitting the claim with AHS. I was happy about them getting someone out quickly. Because when I had a claim for my faucet, it took them over almost two months to do that. I had to call another plumbing company out to turn it off, because they couldn't come to at least turn it off because it was leaking. One time, my garage door wasn't working. They repaired that. But it took them a while to come out. I had another garage door people to come out because I needed somebody else to come out quicker and they checked. They told me the motor was not working. At least, I knew that. They showed me how to lock it from the inside. They do not have any people to do service in Warner Robbins. It's always a problem with them coming quickly when something is not working.

We had a claim for the dishwasher that wasn't washing the dishes. The dishes were greasy and still had dirt on them. They were gross. It was pretty easy to send in the claim online and the contractor that American Home Shield sent out was really great. He was wonderful. He knew right away what was wrong. There was a part of the motor that was not working anymore. He said that that's something that goes wrong on these dishwashers a lot. He put in the order for the part. Then he came back in a week and he fixed it in five minutes. It was so easy. He fixed the dishwasher. It works so good.

I've been with AHS for years and now that my heater/AC broke down on Dec 19th, it has been hell. First off, they got the company out within 24hr. But when they discovered it needs a total replacement, they said that I had to pay $7000.00 out of pocket. I pay AHS $98.00 a month with copay of $125. So I shouldn't have to pay anymore. It was also taking so long. We are senior citizens, one of us has advanced cancer, and we have been without heat for 2 weeks. I've been calling everyday. And they keep telling me my claim will be processed in the order it was received. I explained the circumstances but they keep telling me it should be processed within 48 hrs. They've said that everyday this week. But still nothing.

Absolutely horrible and unacceptable service. American Home Shield sent Sears to repair my refrigerator. During the initial visit, the Sears technician informed me directly that they do not perform the type of repair needed for my refrigerator. Based on that information, I immediately contacted American Home Shield to request a different contractor.

I had an extremely disappointing experience with American Home Shield and would not recommend this company to anyone. Their customer service is poor, with little to no follow-up and a complete lack of clear or reliable timelines once a service request is submitted. Communication is vague at best, leaving customers guessing about next steps and resolution. Another major issue is their apparent lack of service partners. It routinely took two or more days just to assign a contractor, even when the issue was urgent. This delay is unacceptable, especially for a company that advertises peace of mind and protection.

American Home Shield is a SCAM. Do not believe for one moment the monthly fee quoted on line. They say a certain price to sucker you in and once they get your credit card information they hit it with 12 times that amount they quoted. In my case the charge went from $25.00 to $300.00 And when you need a service call you get a recording with all the stuff they don't cover. Also they don't have a live person for customer service. All they have is some recording instructing you to put in a credit card for payment. Example I signed up for a 25 dollar a month plan. It was actually a "promotion" they were running and I believed I got the "Gold" package.

AHS is GARBAGE!! They’re a scam and the BBB needs to do an investigation on them. I promise you will regret purchasing a plan from them. They never argue about pulling money out of your bank account but the second you need anything from them it is an absolute dumpster fire. Over $100 per month, then if you have a claim it’s another $125 for them to send out a (professional). In other words, recently released convicts that reek of cigarettes and don’t know their ** from their elbows. They’ll fix the issue just enough to get a few months until it breaks again causing the whole thing to start again. I assure you, you will be better off paying for a repair when something happens. DO NOT SIGN UP FOR AMERICAN HOME SHIELD!!!!

Company: American Home Shield. Issue: Failure to repair or replace covered appliance within a reasonable timeframe. We have an active home warranty policy with American Home Shield that includes appliance coverage. Our refrigerator failed and is a covered item under the policy. The contract requires repair or replacement within a “reasonable amount of time.”

I signed up for American Home Shield home warranty & after a year of never using it (because it was way cheaper & quicker to fix it locally or ourselves than use our warranty) We decided not to renew our contract in August. Fast Forward to December we went to do our taxes and noticed AHS had not only "auto renewed" our contract as well as the autopay but was charging us more as well. When I called in they refused to refund any more than $13 of the $201 they charged Sept through Dec of 2025. They make it EXTREMELY difficult to cancel, or reach an agent. It's very difficult to communicate with the "customer service" agents as they struggle to speak English (or Spanish) and they have no concern for legalities. Buyer beware!!!

American Home Shield is a total SCAM. There is no place to leave zero stars or Negative 10 stars. They charge you $1000 a year and then deny all claims you file and charge YOU for sending out warranty workers that have no idea what they are doing to try and diagnose very simple problems. Then because these sub-par techs can't fix your problems you end up with MORE repairs cuz they wrecked something else in the process of trying to fix the first problem (even though the first problem never actually got fixed) and NONE of the repairs are actually covered because of the very small print in the contract that says they are just scamming you.

After paying monthly and paying for service calls American Home shield is definitely not worth what I put in! The last service call was the worst! My hot water heater went out so I put in a request for service. After they diagnosed the issue they determined I needed a new water heater and it would cost $3000. American Home shield denied it because of age and wear and tear. It was 8 years old. I am on a very tight budget so a friend of mine whose husband has plumbing experience offered to help. I ended up paying $600 for the water heater and $50 for him to install. Where did this shady plumbing company come up with this pricing? I know they charge quite a bit for the time to install, but where did they come up with $3000?

The contractor came and had to order a whole top bracket and install a different type of bracket on the dishwasher. It was something that was somewhat fairly easy to do. After seeing it and watching the guy do it, I probably could do it now. But I wouldn't have known what parts to order. AHS were pretty good on trying to get it fixed.

We canceled a claim earlier because we thought the refrigerator was starting to work better. But it went back out so I put a new request in for service and Sears is coming out tomorrow. Whenever I file a claim with American Home Shield, I find it odd that I submit the make, model, and serial numbers when I ask for the service. Then I'll get asked for those again by the service company. Sears has asked me for it twice on this particular claim. I'm not sure why it's not better communicated from the beginning. It's not a real pain to answer it, but I've gotten several requests for the same information.

American Home Shield may not be worth the spend, but it might be. It's possible. We've been there two years. We decided to quit because the amount that we were gonna have to pay to replace the heat pump was too high. The heat pump had gone out and we took a cashout, which was $300-something, instead of having anything fixed. Since the heat pump was bad, an option was to replace the heat pump, including the gas for that new heat pump, new Freon-type stuff. But the contractor was very competent and nice. I've actually been pleased with all the service people that have come out for American Home Shield.

American Home Shield is a really good company. Sometimes they have some good contractors, and sometimes they don't. Some of them do not give proper diagnosis on the job, which sometimes leads me to get declined. That really pisses me off at times. The latest work order that I put in about a month ago is still not resolved. The one before that, the plumber gave the wrong diagnosis, and the claim was declined. It cost me $650 out of pocket. The last couple of contractors wasn't up to par. I'm hoping for the best right now. I've been with Home Shield for more than 20 years and I have four properties insured with them right now, which leads me to about nine different units.

The AC motor that spins and pushes air out broke. That was the diagnosis Summer Breeze gave us. We had to call them several times because they were not telling the truth about the scheduling. One minute they say they're on their way out, and then the next minute they say they’re not. There were several calls over the course of a month before our issue was finally resolved. So that is something that we find very unappealing.

Submitting the claim with American Home Shield was very easy. However, I wasn't thrilled with the tech. When he got here, he said he only takes cash, checks, or Venmo. He would also take PayPal or Zelle. I don't even know what Zelle is. He would not take a credit card. This large, sweaty man, saw the broken garage door spring, went to his truck, and installed two different springs. One didn't match. He had a hard time lifting the garage door and had me come in and help him do that. If you're running a business involving lifting heavy garage doors, you have an assistant. I got to do labor and didn't get paid for it. I did this a couple of times during the whole thing. At the end, he wouldn't give me my garage door clicker until I paid him. We will not use him again.

A tech did a heat tune-up. He provided a recommendation to change and May Heating & Air came and fixed it. They called me on the day of the service and notified me that they would reach me in the next hour. They also told me what they did in detail. The experience depends on who you are engaging the service with. If that service provider is good, American Home Shield is also good. If the service provider is not good, AHS is not because they recommend these services. They should always refer someone who has good experience with handling this. The guy who came for the tune-up did not check much in detail. But May Heating was good.

I called American Home Shield to file a claim for my air conditioner/heater combo. I spoke with a cool representative. It took about a week for someone to come out for the initial visit. We had the brand-new unit installed through Austin Heating back in May and then, just a few months later, it went out. AHS used a different company to fix it and then they couldn't fix it right away. It took a whole month to fix it. The repairman went up there, and he said, "I can't fix it. I need another part. I'm gonna come back. I'm gonna order it." I couldn't understand him very much, but I knew what he was talking about. Since the repair, there was a humming noise coming out when the heater turns on. I didn't have that before.

American Home Shield sent AirMax Heating and Cooling out after I did a claim for my furnace that wasn't working. It took two days for the tech to come out. It was quick. He was able to fix the issue the first time, and it was working, but then it stopped again. I contacted American Home Shield again, and the same guy was sent. He was great, but the interaction with AirMax to get them there was challenging. They would tell American Home Shield that they had called me multiple times and they had never called me. It took a month for the furnace to be fully fixed. I could make it run, but the tech was like, "You are gonna get electrocuted doing what you're doing."

I spoke with an American Home Shield representative and they had a company come out in about 2 weeks to examine the refrigerator to let me know that it was not going to be fixable. Then American Home Shield contacted me and said they would be replacing the refrigerator. They told me they were gonna send me money or I would go out and pick a refrigerator then they'd send me the money for that. I could have the people come and install it, which is what happened. Everything was good. I understand they had to try to repair the refrigerator but when that didn't work, they told me they were gonna get me a new refrigerator. The process was fairly timely. The only thing was when they initially fixed the refrigerator, it went completely out and the compressor was gone two weeks later. I had to throw away a lot of food that was in the refrigerator.

I tried other groups but ended up going back to American Home Shield. We've been pleased with going back to them, with a couple of issues we've had. They dispatched the contractor quickly. That gentleman was able to diagnos the issue and replace the broken part. That was good. The only thing is the cost. People have to make their own call in terms of if it's worth the annual payment or not. That's their personal choice. But I'm very happy with the service.

I like being able to reach American Home Shield either online or over the phone. The service is a quick response. What could be improved is sometimes you have to wait for an appointment, maybe a week or two. Atomic Tech came out to diagnose the ice maker and they were very pleasant. I'm still having issues with the ice maker, though. They ordered a refrigerator box and it came with a missing part. They replaced the part, but I think something else is broken. They need to come back and I have an appointment with them. So they're supposed to be here sometime this week.

I submitted a claim through AHS’s app and I didn't think it was bad at all. The contractors who came out were very professional. When I first got my warranty at this house, same vendor came and worked in my oven about three years ago and it was the same person. I like the company. I also like the comfort of knowing I got something to protect my stuff at the house.

I had a technician come out and he had to replace some parts for the ice maker. It lasted for a little while and then it started back freezing over. I had to start using my blow dryer again to unthaw it so it could make ice and that's nuisance having to do all that. So he came back out and he unthawed it and he did something else and it's doing good now. Plus, he showed me how to make it stop making ice because the ice piling up in the tray caused it to freeze over too. So I know how to make it stop using ice until I can use what's in the bin. Everything went well. The technician was real friendly and he got it back working like it should.

In case of any heavy outage with a major appliance, it's good to have coverage like American Home Shield. My mother has coverage through them. I replaced my HVAC earlier this year. It had an old, dilapidated system. I was eventually replaced for a large sum of money. I figured if another appliance like my refrigerator went out, I would want as much coverage as possible.

The annual tune-up of the furnace is part of the package that I bought but it’s only for one unit. The technician from Royal Flush AC & Heating was very professional and shared information each time I asked. I was there with him, and I wanted to know what he was doing, and he was open to questions. I just wish that my package includes the second unit. If you want two units, then it should be the same visit. But I have to pay for another unit if he checks it. There was nothing he was doing anyway. It was just to check and did not even take 5 minutes.

Fire and Ice Heating did a maintenance check to make sure the system was okay for heating. The tech did his job, and everything is functioning okay. While American Home Shield’s service providers have been good, I would appreciate one that is local to my community. All the service providers that come through American Shield do not have a team here in Tuscaloosa, even though there are several plumbing companies here. AHS's service providers all have to travel over an hour to get here because they're based somewhere else. If there’s an emergency, that can be an issue.

I like American Home Shield. I had it for almost a year now. I'd recommend it if people are worried about stuff breaking down. I wouldn't say it's the best, but I think it's fair for what you're getting. They fixed the garage door. I told them I don't have a garage door opener and they didn't want to provide one without a fee.

I had an issue with my kitchen sink, where it was leaking. I sent in the claim online and the contractor came out in about two days. They were very professional. They did a great job, and it was done before they left.

American Home Shield sent a plumber for a repair just a couple of days after I submitted my claim. I had to call back a couple of times because there was a miscommunication between American Home Shield and the plumber. When the plumber first came out, they only did part of the job, but they actually had to go through the wall to get through the plumbing to fix it. Once it was figured out, it turned out great. They also gave good advice on how to cover the hole and certain things to do and not do to prevent it from happening again. Everything has been great since the repair. They did a great job, and the service was super fast.

The dryer was working fine and the only problem was the rubber seal. But after the contractor changed the seal and the thermostat, the dryer stopped heating. American Home Shield sent another company but until now, the dryer is not heating up. It takes two loads before the clothes dry. I was told that's the normal flow of the dryer. It's not. It's me against the technician's word. They're supposed to be the experts. But we're the user and it's not working properly, and they can't understand that. I’m frustrated. We’ve had the problem for almost two months now, and the problem is that our contract expired on December 17. I don’t know why it took so long, or if they were prolonging the request so it wouldn’t be covered.

For my Samsung refrigerator claim with AHS, I had a couple of people come out. I called AHS and the techs came out and looked at it. They said that they couldn't service it because it's under the warranty for the compressor. It's a sealed compressor, so they couldn't open it up. They had to refer it over to somebody with Samsung. But AHS sent two people out before I finally got somebody out who said, "No, we can't touch it." I had somebody from Samsung come out, the third person, and they did what they thought was a fix on my fridge, but then on Christmas Day, it died again. I have somebody else coming out tomorrow from Samsung to hopefully fix it once and for all. But AHS has been easy to work with and they do a good job. I like knowing it's there if I need it.

Our furnace kept tripping the breaker that was on the post. It was the main breaker next to the public utilities meter instead of our house breaker. Puget Electric came out and they provided an estimate. AHS wanted a second opinion. Brown came out and they both came to the same conclusion that the panel needed to be replaced. They provided a comparative estimate and the contract is awarded to Puget and that's who I've been dealing with. There are some communication issues with Puget. They weren't quite responsive. But overall, I understand the delay is due to the utility company not being available. So far, I'm pleased.

I have an ongoing issue with my dishwasher. American Home Shield assigned Sears to repair it. They’ve been here seven times and it’s still not fixed. Sears says it can’t be fixed, but American Home Shield won’t replace it as long as the contractor can fix it. They’ve replaced every part of it now. It’s ridiculous. They're giving people the runaround. I have somebody coming again tomorrow to waste my time. It’s not that I want a new dishwasher. I just don't want to miss work seven times while sitting here at my house for this guy to come.

This is the worst experience I've had with American Home Shield. Most of the time, it's good. Sears came out and diagnosed the stove. The tech said the motherboard was going in it, and it's not replaceable in that stove model number. He can only do what he can. He called AHS and told them that I would need a new stove, which a couple of days later, they sent me an option for another stove. I picked out the stove, but after that, it was, "Okay, I'm supposed to get my stove on this date." Can't happen with it. "Sorry, won't be able to make delivery." The next date, "Won't be able to make a delivery."

I was getting flooring done, and I had to have something fixed when they took the toilet up to do the flooring in my bathroom. I had to get a plumber over here. It worked out fine. The second time wasn't very good. I had to get another plumber to come in because something had to be fixed down in the toilet. It cost me $500 and AHS didn't cover it. But it's always been very good whenever I've called AHS. They help me right away. I'm very pleased.

American Home Shield fixed my ice maker after getting parts, which took a few days. It stopped briefly, so I put in a second request. But then it started working again, so I canceled it.

American Home Shield reached out to me and I got the offer to have my unit serviced. I accepted it and when the contractors came out, they went outside and serviced the heating and air unit. It was very fast and since then, the unit's performance has been the same. It's just a maintenance that you have to do every so often, and I get it done every year. Other than that, I haven't used my AHS warranty. I just have it as a backup. But I would recommend them.

The heater would not come on when you clicked it on and the interaction with the contractor that American Home Shield sent was good. But the technician tried to upsell me by saying that the system was dirty. But we just had it serviced a few weeks ago. He also said that the board was out and he needs to order the part. Last year, when they ordered the part, it came in within two days. But this one took a little over two weeks. Since they’re based out of LA, the technician wasn’t coming up to Bakersfield until they've got some more jobs. That way, it's not a wasted trip just for one job. But other than that, everything else was good.

I submitted two claims, but none of the specialists that American Home Shield sent could fix anything. For the plumbing issue, I was waiting for three weeks, and it was so bad that I had to call someone in an emergency because it got clogged. The sewer water was leaking on my floor. The next day, it was fixed, but American Home Shield didn't do anything for me. They actually made it worse because I was waiting. The electrical came out, but they said they couldn't fix it. They said were an hour and a half away, and I would have to pay a lot of money. They were not willing to come back out. They basically judged that I couldn't pay 1,000 bucks for what it was.

I had a leaking sink that I couldn’t use, and it took American Home Shield almost three weeks to get someone out here to fix it. The first contractor used a snake for the shower and claimed there was grease in the pipes, and I had to pay $800 to hydro jet it. Then the tech said he would do it for $500 if I paid cash on that day, and I said no. I called AHS back and argued with them. I wasted two days with 20 calls back and forth. Eventually, American Home Shield sent Emergency Plumbing and the tech was able to fix it after five minutes of snaking it. So, that was good. That was the only time got something fixed from American Home Shield. Every time the techs come, I get the walkaround and the runaround, saying that they're not gonna fix what's broken.

I've done two claims with American Home Shield. The first one I did was for my garage and it took a month for them to get somebody out there so that didn’t make me happy but I kept it. The next time, I called for my ice cube maker which wasn't working, and they came quickly.

I had a toilet issue and American Home Shield sent out 5 Point Plumbing for the repair. They came out within 24 hours of me filing the claim and my plumbing issue was fixed to my satisfaction. While everything has been going well since the repair, my experience with American Home Shield is a 2 out of 5. It covers hardly anything.

American Home Shield's response time is fairly decent. We had one issue one time. They came out, they looked at the washer, and they said it needed a whole bunch of parts. And then, one person told me over the phone that they were gonna replace the washer. The other person said that they were gonna fix it. It took them six weeks to decide before we got our washer fixed. But other than that, it's been pretty good.

I call and talk to American Home Shield. The contractor came out and worked on my washing machine. They said I needed a part and they had to order it. They ordered the part and they came out. They put that part in. It didn't work. The unit still did the same thing. They ordered another one and they came out two days later. They put another part in and the unit worked. I told several people about AHS. I got three to sign up.

I had a plumbing claim and an electrical claim on the 23rd, right before Christmas. That was a very positive one. It was just a simple solution, but I filed the claim the same day that repairman was able to come out. He said he was in the area and would be here in a few minutes. He was very helpful, and I appreciated that. He told me that the hot water heater did not need a repair. I had been told by a couple of plumbers who had done some contracting work that a new a retaining tank might be needed. But he told me it didn't need it yet. He was honest and I appreciated that integrity. You don't have it often. Most people wanna make the money.

I had a problem with my washing machine and two different companies came out. For the first company, it took one week to send somebody to inspect the machine. This company was the worst ever and they didn’t do anything. Their technician was not a professional and he didn't know what he was doing. He checked the machine and he saw the problem. I was told they were gonna order a part and they would be back to fix the washing machine. I was given 10 days to be sent the part.

My washer was on the blink. A young guy from Foster came out and he had to go get some parts, and he came back and fixed it. I had to replace some other parts that were old in it. I thought it was a little pricey, but it's better than going out and buying a new unit. The young man was extremely approachable. It was a good experience with him.

I've been with American Home Shield for the past five years. As of late, their customer service has been exceptional. Starting out, the company we received the service from didn't fix the problem. But overall, it's been okay. The timeframe from the time I submit a claim to the time that the technicians come out is contingent on what the problem is and availability. So, sometimes it's a long time, and sometimes it isn't. The last couple of technicians have been great. Overall, American Home Shield should be sure that the customer is updated as to exactly what's going on upfront before assessing cost.

The vast majority of the time, there is no issue with the individual agent or a customer service rep when I call. Even when I've had a concern, it wasn't the individual's fault. My microwave oven's open latch was not functioning properly. The contractor came out and replaced it. The appointment was set within 24 hours or later the same day. It was very quick. All Brands has been to my home a number of times. So, it was resolved quickly and to my satisfaction, and still working. However, a few years back, in November, I called in a report for a problem with my washing machine, and it wasn't until April of the next year when it got resolved.

I had a sink leak in my house. I submitted a claim and the process was very easy. The plumber came out, looked at it, told me what was wrong, and fixed it. He had to reseal the sink, so it wasn’t intensive. He was very pleasant and knowledgeable. I paid my $100 for the issue. I’ve had AHS for the past seven years and they’ve been good. Their trade line is a little expensive but other than that, they’re okay. They were a pleasure to work with and their customer service was great.

I had to call the city of Wyoming and the contractor who installed my furnace because they didn't do it right and they didn't get an inspection. The plumber who looked at my water heater said that American Home Shield won’t pay them because it relit. When I called and told the lady my water heater was going out and I had to keep relighting it, she still sent them out there. They took the money. She said, “What we can do is we can send another company out there. And if it's the same diagnosis, you'll have to pay again. But if it's not, then we'll fix it.” How is that gonna be the same diagnosis? It still goes out. I relight it.

I would recommend AHS. I've been protected through them for over a year now. It made sense for peace of mind. The shower on top of the tub leaked, so the contractor repaired it. He was great and communicating with him went perfectly.

The experience with NexGen was absolutely fantastic. I would recommend them to anybody. The technician that came out was knowledgeable and professional. He was able to assess what was wrong, quickly order the part and come back in a timely manner to get it resolved. Making my appointment online or putting my service request online is perfect. But ever since American Home Shield moved their contact centers offshore, it has been a horrible experience if I have to call them. They have people who don't speak English as their first language. They have not lot of understanding. I can tell they read off a cue card. I try to use online as much as possible to not have to talk to them.

The technician said the AC was okay but the thermostat had an issue. It was coming on and going off. He said the thermostat was old, so he replaced it. He was knowledgeable. Everything's fine now. Everything worked out the way it should.

American Home Shield serviced my central air and heat. They chose the company. A man came out, went upstairs and checked my heat pump and he checked the unit outside. He was really professional and he explained what he did. He said everything was okay. I didn't have to pay a co-pay. I signed his paper and he left. So far, American Home Shield is a good company. My sister-in-law has had them for over 15 years. So, I switched over to them because she told me of her experiences with them.

My garage door was making a strange popping noise. I didn't know if it was secure, so I submitted a claim to American Home Shield. The process was easy, but I'm not really excited about what they covered. I had to pay out of pocket for the repairs that ended up getting done. The technician replaced the wheels. He made an adjustment. It's still making the noise that had concerned me. I need to call them back and tell them to come back out and take a look. It's just that the stuff that was replaced was out of pocket. I have the impression and the expectation that my home warranty will cover for whatever reason I'm calling about. Then there's the fine writing that says they do not cover something.

American Home Shield is affordable and convenient and the claims that I've done have usually turned out pretty good. I had an air conditioner go out so I got online and I put in a claim. It was pretty easy. The contractor was very good. He just changed the motor out upstairs and it seems to be performing pretty good right now.

I've had American Home Shield for almost 22 years, and I'm not gonna give it up. I got them ever since I bought this house, and I've been satisfied with everything that they've done.

We bought the house in April. Many of the appliances were with the house when it was built in 2001. We had some concerns that, within six months, everything would break. The warranty provided security for us for the first year. We're very pleased to get it.

all.

My experience with American Home Shield has been positive and negative. It all depends on the item they need to repair. Sometimes they get it fixed. Sometimes they don't. It just takes a lot of phone calls and a certain amount of time coming out before the item gets replaced or fixed.

I’ve never had a home warranty before. AHS is the first company I’ve had to deal with, and I just have it for two months. But so far, so good. My rental property had a drainage problem. The contractor came in and got it fixed. So, it's all good.

My refrigerator had gone out. If I plug it into a non-GFCI outlet, it works. But if I plug it into a GFCI-supported circuit, it kicks the breaker off. AHS reached out and decided to go with Sears as their technicians. It took too long. It was a couple of weeks for the contractor's first visit. They had to come out four times to fix it. But I knew that the technician did the best he could. He was a little old, Filipino man. He was really good, nice to work with, and polite. He readily made decisions without calling his supervisor. I had a very positive interaction with him.

Having AHS gives you peace of mind. We did our first claim and the tech from Same Day Air Repair LLC came out to do maintenance on and found a problem. There was something that he needed to do to make the pilot light go on correctly. The house now seems to be colder than it should be.

I've been with American Home Shield since I bought my house over 40 years ago and my experience has been mixed. With their new phone system, it's hard to get through to a human being. It's the typical voicemail from hell to cause you to go away. Occasionally, their website does not have the appropriate categories or the ability to interact and get a human's feedback or get the right kind of service person. If it was something simple, the website works okay.

When my oven wasn't working, I put in a claim online and paid my 125. American Home Shield had someone to call and let me know when they would be out. Two different people from Sears came out. The first one didn't have the part, so he ordered it while he was here. I had to sign something on the phone then the part came to my home. I called Sears, which they already had kept track of the part being delivered to me. The second guy came out and put it in. He knew exactly what to do and he did it. He was very polite and he wished me a nice day.

I submitted a claim online with AHS for my dishwasher and the service has not gone very well. We've had seven visits and it's still not fixed. They think they know what's going on, and then they do that, and then it doesn't fix it still. It's doing the exact same thing. They've diagnosed it and allegedly fixed it several times. I am gonna call American Home Shield, see if I can get my deposit or my deductible back, and just buy a new dishwasher because I don't think they can fix it. I just haven't had time to call them. This has been frustrating but techs have come out 12 times for 12 different things and they have always got them fixed. Overall, it's been a great experience with AHS.