American Home Shield Reviews

It’s hard getting through the phone with American Home Shield but that’s the only issue right off the bat. Once I got through, everything else went well. The tech fixed my dryer that wasn’t working. He also took care of my refrigerator. He did an excellent job. It’s best to have someone because if you have some things break in your home, they would come and fix it. But you won't have to pay as much money. We had to file a furnace fix and we ended up paying $2,800 for that. AHS didn't cover all the extra stuff but they covered the furnace. I wish they would have a program that would include some of the components that are needed.

The overall claim process is okay. It's a bit pricey. But I like the timely response. Recently, my hot water heater burst. Scheduling someone to come out took a couple of weeks because American Home Shield sent the wrong person. They sent someone to take care of my heater and not my hot water boiler. But the techs were cordial and attentive to the problem.

My experience with AHS has been excellent. The contractor came for the heater maintenance. I called back and AHS sent the tech back out and fixed the issue. He had to climb up in my attic which is a small space. But he didn't complain about it and he was nice and polite.

We are starting to notice a leak in the shower or somewhere in between the bathroom. We called AHS. The guy came out and he was looking at everything. He said, “Your shower does not have a shower pan. You need to put a shower pan in there.” I called AHS and they said. “Nope, that’s not a covered loss.” It’s continuing to leak. I'm working out of town. That bathroom was off-limits for days, not ever being used. Water is still leaking onto the floor from an unknown source, but the exact same spot every single time.

Having American Home Shield is great, but they really need to lower their prices. I pay 72.99 a month for over 15 years, and I've only had to use them a couple times. They've been okay. Recently, I did a claim for my dishwasher that was leaking really bad. The person who was sent out was great. I'm still waiting on my card so I can replace my dishwasher. AHS should get more people that speak English that you can understand. Today, I called wanting to know where my card was. I was like, "Look, I need to get me a dishwasher. Christmas is next week." The guy just couldn't understand me. Then they had to switch me back because I wanted to change my payment method. The guy didn't even understand what I was saying. I said, "I'll hang up and call back," and I did.

The couple of claims we've had have been handled very well and efficiently, and we're very pleased. There's the security that if something does go wrong, we know that AHS is going to take care of it. The most recent claim was when our oven shut off over Thanksgiving. So it took them a few days, but I understood that because it was Thanksgiving, and there were no people available to fix it. But when the tech came, he was very professional and quick. He did what he needed to do and left.

Our air conditioner wasn't working. It has an automatic shutoff when the drain gets clogged and the drain was clogged. We called AHS and they gave us the name of a contractor who never called us. We tried to call the contractor but they did not respond to us at all. I had to call AHS back and they gave us another company, Complete Air. Complete Air called us back in four hours and they were out here two days later. The tech blew out the drain and the repair was done.

I had a grinder pump in my basement that went bad and American Home Shield assigned a contractor out of another county. I couldn't get ahold of them to get an appointment scheduled and they never answered their phone. Finally, I was able to get it scheduled and the guy showed up. He looked at the pump, plugged it in and then unplugged it, and said he has to order me a new one. He said it would be the following Thursday before he could get the part. Then, he walked out and I never heard from him again. I got ahold of AHS and I can't believe they still utilize the company. It was the poorest service I've ever had. That was at a point where I was getting ready to drop AHS. If they're gonna use contractors like that then, I really didn't want to deal with them.

I had some plumbing issues at my house. The tech was great. He had to come back because he forgot to do something but the problem was solved. I liked my experience.

I love American Home Shield. I'm glad my friend told me about them. I was well-pleased with them. I did a claim for my refrigerator when it stopped working, and they were great. The serviceman that they sent out was so nice.

My refrigerator wasn't working at all. I did the whole thing with AHS and paid the $100. The first guy from Sears came out and he diagnosed the problem. He said it was a bent in the motherboard thing. He said he had to order the new part because they didn't have it in stock. About two weeks later, the part came. I went online and I told them the part’s here. A week later after that, they came and installed it. Now, everything's working fine. The techs were good. I would definitely recommend AHS. I like the app of AHS. ​It's good to have this kind of protection on your appliances. Right now, not everybody has a lot of money to be buying new appliances, and $100 for somebody to come out and fix it and/or replace it is perfect.

One Choice Appliance came out and inspected the old refrigerator. American Home Shield took care of us and got a replacement for us. A different company came out and delivered it. But we had to almost twist their arms to figure out to get something comparable because everything they said that was compared out is not in the area. I really didn’t appreciate that.

I had no heat in my house. Usually, I have to call American Home Shield and have my heat and air serviced and fixed. I contacted them by phone recently and it took them five minutes to respond. I was on hold for a little while, but I don't think they took long. The same day when I got off the phone, I had a company assigned to me. They contacted me a day or two later. I knew who the company was and I could call them if I wanted to, but they say give them 24 to 48 hours to contact me. They came out and assessed the situation, figured out that I needed to get a part and then they would call me. They told me, "Hey, we're ordering a part, and we'll call you as soon as the part comes in."

There was no heat getting to the dryer and then the cycle wasn't working in the dishwasher. The technician replaced something in the dryer, then he connected something with the dishwasher, and everything was fine after that. It's smart to have a home warranty because it saves me money. I call them and I don't have to go out and buy anything new.

There was a weird smell coming from my furnace. I have all these carbon monoxide detectors around and I have a gas detector and nothing was ever going off but there was still the smell. I had a furnace guy come out and he said that maybe my dryer needs someone to look at it or a plumber. I called American Home Shield and I asked the rep if I should get a plumber or somebody to come and look at my dryer. She asked if the dryer was working and I told her it was and that it was the smell of gas. She said it sounded like I need a plumber so the plumber from Pruitt's Plumbing came out and fixed the problem.

In our recent claim, the refrigerator wasn't working, so we called the repairman, and he said we would probably have multiple issues. I asked if anything else comes up on it, would it all be covered under my $125 deductible. He said yes and that I have a 30-day period to point out anything else, and it’d be under the same work order. We got it running first and he repaired the motherboard. Then the ice maker didn't work. I called and it went straight to the Philippines. They said that I have to pay another $125 for them to come out for the ice maker. I told them that they wouldn't know that it would be broken till the tech fixed the refrigerator and got it running in the first place. I had to battle with them and it was exhausting. They said finally said that they would make an exception like they were doing me a favor so it was resolved. The vendor was A-1, top-notch, first class. They came out to fix it.

The heat wasn't working. We just put the claim to American Home Shield online. The techs who came have been sent out to the house before, so they knew the equipment already.

I was having an issue with my heating system. AHS communicated with me. They sent me an email the same day to let me know a servicer had been assigned to my issue. Then that company called me the very next day. We scheduled the appointment for the day after that. The tech was able to diagnose the problem quickly and fixed it quickly. He was very timely.

I sent in a claim for a leak with some pipes under the sink. The contractor fixed it pretty quickly. It's pretty easy to submit claims to American Home Shield. The contractor came out and fixed a faucet that was dripping outside. That was pretty quick. American Home Shield also helped me out with a tankless hot water heater, and the contractor showed me how to clean it out and keep it going right. I'm really pleased with American Home Shield. That's why I renewed my warranty with them this year.

We've had problems with our washing machine before and it took AHS about nine months to fix it. Parts were ordered but then nobody would call us and let us know. We'd wait for people to come and do it, then call people back up. They came back out, reassessed, figured out parts, and said, "We had parts," but then they didn't have parts, and then it was a nightmare. But overall, when we need AHS, we call them up and things normally get done. Our furnace is something that we've had problems with since we've bought the house. So AHS paid for itself in that.

The hot water heater, which was a tankless system run by gas, all of a sudden stopped working. We called American Home Shield and it took a couple of days for sending a technician. But their answering system was very prompt. When you call, they pick up right away. Then they assign a company who comes out and checks the issue. Once they diagnose the problem, they need to approve whatever the technician commented. In my case, the tech said that there was something wrong with the mother panel and that I had to have it replaced. He found out that he could not contact the manufacturer because of Thanksgiving Day and, subsequently, Thanksgiving week. So that took about three days after holidays.

There was an issue with a toilet in the main bathroom in the master bedroom. I scheduled the appointment online then I got notice fairly quickly of who the company was going to be. Then AHS said that the company was called and would set up an appointment within 24 hours. They did and the tech came out within 48 hours. He showed up on time, and was very polite and friendly. Within a couple of minutes, he diagnosed the problem, conveyed that to me, and fixed the issue. He was gone in 45 minutes or so and he did a phenomenal job. He knew exactly what he was doing and he cleaned up the mess. I also didn't expect him to scrub my bathroom floor.

Reporting an issue is pretty easy. Customer service is very good. They're very nice and polite. The online claim reporting is basic, but it works. My most recent claim was for a plumbing issue and the first guy who came in ripped me off. He reported an issue and he knew external water pressure is not covered and he wanted to charge me 200 bucks. So I reported to Home Shield. Home Shield has a policy for second opinion. They say if the second opinion is different, then they don't charge. Otherwise, they will charge me another 100 bucks for the call. So the second opinion was Mr. Plumber. They didn't think it was water pressure, so they changed the whole thing. I was very happy with that.

The contractors usually come right on time. When I was in the process of selling my other house, the buyer’s financing fell through at the last minute so I had to go back and redo my contract with American Home Shield, which I did before the deadline was up. But they had already canceled me out. I paid to continue on with my money. Then when my daughter finally got through American Home Shield, she went to do the same because she didn't know I had done it, and they also took her money. But then we were trying to get a refund for mine because I told them we were about to sell the house.

The tech was pleasant, helpful and professional. AHS has been a help in delivering what they've promised to deliver. It has helped sharing some of the responsibility of the new home and it has taken some of the worry out for us, the concerns of what may or may not go wrong with the house, especially in the first year or so getting to know it.

The keypad on the outside door was not working and neither does the inside button to lower and open it. I called AHS and I got an email later that Magic City Door would be coming out. The tech was very professional and everything's fine now. I've had great service from AHS. When I call, my issues are resolved.

We had very quick, same day service. The guy was polite and professional. I only have one problem with AHS - if they could allow us customers to find somebody who is cheaper to fix the stuff instead of them saying, "Oh, this is the only company we are dealing with." Because there are other vendors there who can like, if they find me a company, which is charging 5,000, I can go look for somebody who's going to charge me 3,500. And then if they paid part of it, then I don't have to pay out of pocket. With the recent claim, I didn't have to pay anything out of pocket. I didn't have money at that particular time so it was a good thing for me.

I have been with American Home Shield going on a year now and they're awesome. They always answer their phone and call back. They never miss a beat. They are friendly. If you know how to work your phone to call somebody, you can do your claim submission. It walks you through it. But everything is online that I do and it's easy. Also, I liked the people that AHS hired. Everybody so far has been polite and they always call before they come. Anybody that has a home should have AHS.

Premier Service Group is number one. Their service is fabulous. They send their people to a school for Thermador, Sub-Zero, Bosch. If you google up who is qualified and who they recommend, and there is only one in my whole area, it is Premier. And to get to that stage where I can get Premier to come out here, I have to go through loops with American Home Shield over and over again. I pay extra for the high-end appliances. I say, "I want Premier." But they just want to send the next person that is on their rotation. And I say, "They're not qualified." They may be qualified as an appliance repair person, but that is like taking your car to Walmart when you need to go to Infiniti.

I had water in my basement. The contractor was very easy to work with. The tech fixed everything. AHS is better than my last home warranty. They did a great job.

A circuit breaker had gone bad. I submitted a claim on the internet with AHS and I'm having issues with it. I need to update my account and I never was able to. But the tech that came out was awesome. He was really responsive and super professional. And he didn't have the parts, but he was able to get it. He went and finished two other jobs, then he came back. And I had my stuff back up and running the same day that he came.

My dishwasher went out. I had called Sears first because I had called them previously. I said, "Since Sears is coming, I'll have them do the dishwasher and refrigerator." He said, "Well, just hit this reset button, and it should restart." Then he went to the refrigerator and he vacuumed under the refrigerator. I said, "You charged me $50 to vacuum under a refrigerator?" I cleaned up. I moved the damn refrigerator. I called Sears back, and I told Sears, "Look. I want a credit for the refrigerator because I can vacuum. I even moved my refrigerator."

The tumbler of my dryer was vibrating. A tech from Sears, Robert, came out and he looked at it. He took it apart, found a magnet, and put it back together. We were fine for about a week and a half and then the tumbler vibrated again. We called and they scheduled someone to come out. Robert came back out and said he couldn't find anything with it. He checked something else and found that it was a belt that was starting to slip. He had a replacement with him and he replaced it. Everything ran perfectly since. Also, Robert was very courteous and nice.

I had a repair call for my JennAir range. The repair guy came out and determined that the part was unavailable and he said that American Home Shield would get in touch with me to get it resolved but I haven't heard anything from them. But I had another claim at the same time that was resolved. The repairman explained to me that below a certain temperature, the auxiliary heat automatically turns on.

There was a leak and the Service-All was sent out. I don't let American Home Shield send anybody but them because they respond quickly and they're very professional. I never have to call back on them because they do a good job. I wouldn't do without American Home Shield. The biggest benefit for me is when I call them and they can get somebody over here. I don't have to deal with contractors.

The garage door had quit working the first time the contractor was out and they replaced the nylon gears inside, which tend to wear over the years. They showed up on time, did it right and fast. The tech was excellent and professional.

The first tech that came out for the leaky faucet didn't fix it properly. He did try to do a repair, but it didn't quite work. So, the next guy came and had to replace it. He fixed it properly.

The garbage disposal wasn’t working but it’s working now. Also, my toilet was running and the guy fixed that too. I put in the request to American Home Shield and I got a call that day from the contractor. They came out that day too and that has never happened. Usually, I have to wait 24 to 48 hours. That was the quickest that the contractor has ever come out. I’m pleased with AHS, which is why I've been with them for this long.

My lights were flickering all the time and 1MD Electric came out. They changed a little part that was worn out and they did a great job.

The contractor came out and serviced my furnace. It was great. I also had a claim for an air conditioner that went out during the summer. The rep from American Home Shield gave me names of some contractors, and they couldn't get out here for at least a week. I'm on oxygen so we had to have it. It was during the hottest part of the summer. I called AHS and told them I had to have somebody else come in because I couldn't wait, and they sent my deposit back. I like AHS. When I call them, there's an actual person who answers the phone and I let them know what I want, and they get it fixed. It's just been a bad time with COVID. Everything's all backed up. I've never been disappointed with American Home Shield except for the one time with the AC, and that wasn't their fault. So people should go with AHS or at least check them out.

I had a new dishwasher installed and then it was leaking after it was installed. Intertech Maintenance came out and took care of that. AHS is attentive. When something breaks in there, they get things done quickly. Submitting a claim with AHS has been simple, too.

I'm very pleased with American Home Shield's quickness in providing services. I really am enjoying it. The claim I had with the furnace went real well. The contractor was prompt and they did what they had to do.

I had an issue with the garbage disposal. I knew it was a covered option and I used American Home Shield's online portal to make the appointment and it went very smoothly. The repairman was able to show up about an hour earlier than the originally stated timeframe. They did text in advance that they were going to be early. They were able to get the repair done earlier and quickly.

In the hand wash cycle, the washer was not filling with water. So, I called American Home Shield for a service call. I put something in the washer for the repair guy to test when he came and I just threw it in the washer and went on about my business. The next morning, when I opened the washer door, it was filled with water and the machine hadn't even been on. The guy came and immediately said it was a valve on the back part where the water comes in and out when the washer wasn't even on, which was why he replaced the valve.

My washer leaked water all over the place. Something was wrong with the drum. The claims process with American Home Shield was very easy and simple. They contracted with a company, but the company never answered the phone or return any phone calls. So, I didn't have a choice. I ended up having to install it myself.

The first time the technician came out, he knew exactly what the issue was. He looked up the part ‘cause he didn't have it and told me how long it was going to take to get it. He said it’d probably be Monday so we made arrangements for Monday. He called me on Thanksgiving, Thursday, and asked, “Any chance of doing it Friday?” I had to work Friday so I couldn't so we did it Monday. He came out and 15 minutes later, he was pretty much done. The process was pretty quick and painless. I didn't have to deal with anybody. I just summited the claim, paid the fee that was required, and pretty much had emails and texts right away that said who was my technician, when he would be here and what to expect. I even got an update that said the technician was just finishing up his last job, should be here in 15 to 20 minutes, and showed a map of where he was. I could track him if I wanted to.

Sunny Breeze came in to provide service and my heater started to work. So, it was nice work. American Home Shield has several different plans and the price is good. So, people can consider whichever plan suits them.

I had some electrical problems and the claims process was fast. When I filed the claim, AHS sent me an email and in about five minutes, the contractor gave me a call and set an appointment with me. Then, they came on time and fixed the problem. I appreciate that. Having AHS is less headache for me. These days, it's hard to find contractors but with Home Shield, they send me the right people and they fix my problem.

I called AHS for a claim. They said they put a call out to who can come and service me. They gave me a date. I made the call on September 17th. They told me October 19th, which was over a month to get somebody out to my house. I was fine with that. I waited over a month. I was at my house. I forgot what time they said they were gonna make the appointment. I called them, "Hey, isn't today the day?" They said, "Yeah." I asked, "What time did you guys say that was my window for you guys to come out?" They said, "8:00 to 12:00. Give us a call back after 12:00 or 12:30." When nobody came, I gave them a call. The receptionist got on the phone, "Oh, you said that you're going to cancel it?"

My dishwasher broke. It couldn't be fixed and American Home Shield replaced it. They gave me the information I needed to get the replacement. But I didn't have time to do what they told me to do. So when I finally got the time, which was a month later, the lady I talked to at American Home Shield told me exactly what to do and sent me some information. She told me to go up to Lowe's and look at what I was going to probably purchase. I found a dishwasher, and the man gave me the information I needed to give back to the lady at American Home Shield. After that, it took me another week. I put the order in for me to get the dishwasher. A week later, they set up an appointment with me. When I was able to set the date, they came out and put the dishwasher in.

We ended up having three people because one of the submissions was done by pictures and by the first technician. The first technician contacted another company, showed them pictures, then discussed it, and both decided that my stove was not to be fixed because the part was no longer available. And when he had left here, he said that we needed a new stove. I was not happy with him and having a technician do it by pictures only is not an objective opinion. Plus, it took two and a half weeks before technician came out. We were without a stove for a long time and it’s still not resolved until now.

I get immediate assignment of somebody, but sometimes, it takes two weeks before I get service. So, American Home Shield is not as quick to provide service as my former people. But the technicians are great. Phoenix Heating and Supply down in Santa Maria couldn't be better. Also, I like the fact I have appliance insurance. And they have been fair in what they do and provide. It just takes too long.

The light switch on my ceiling fan, which is a motion switch, had went out. So, I had to turn on my light in my family room by the string switch by the ceiling fan. Then once that string broke, I was unable to turn on any lights in my family room. I was using a lamp. So, I needed that light switch fixed and the string that broke off to the ceiling fan. I did a claim to American Home Shield through the website. The site is very convenient. I received an email and text messages that says the name and the phone number of who they were sending out.

My furnace wasn't working. The claims process with American Home Shield for that went smoothly. I had a different furnace people before, and they were horrible. They wouldn't even give me a date and time a week away. Then the week came and they still said that they couldn't come. The people that AHS gave me this time were excellent. They came that next day. Then when I called them back, they came that day. Overall, American Home Shield was very quick to give me another name. I’m a real estate agent and I refer them a lot, too. When I call my local AHS rep, he’s right on it. He's superman for me.

I had a check for the year of the fall for routine check and the guy found Freon leaking whenever he checked it out for my service call. I called American Home Shield and told them what the problem was. They said that they would have someone come out and who it was, and they would get in touch with me. However, I'm not very happy with them because they covered only a tenth of my Freon. I paid $690 for Freon and they paid 60. So, I'm changing companies.

We were having problems with our washing machine. The guy fixed it instantly. He had us back up and running within 20 minutes. He was very knowledgeable, clear cut and to the point. We told him what was going on and he fixed it. With AHS, we don't have to look for anybody to do any repairs. All we have to do is put a request in, and they do everything for us. That's the greatest thing about having it - and not having to come out of pocket once AHS pays the contractors.

I had a heater problem upstairs so I opened a ticket with American Home Shield and the contractor came and fixed that issue in that first sitting. That was very helpful and the tech was very professional.

The technicians who were sent through American Home Shield were able to come pretty quickly considering it was a holiday week. They did a great job. It was the third time they've been out. We just moved into this house and we have two furnaces and we've had numerous issues with them, and they've done a great job every time.

AHS's website is definitely the way to go. I really like it. I had a leak in our hot water boiler. The service was great. They identified the problem and they were very efficient. The tech had to replace the leaky faucet portion and it was done quickly. But we had a previous claim on the steam boiler and it took forever. The whole thing needed to get replaced. There was this whole process and we had to fight with 10 managers and talk to 30 people. Outside of that rough experience, over the years, it's been positive. AHS is a great value. Go and get it.

My claim was for a radiator that wasn't getting hot in my hot water system. The tech was able to get out in a day. It was fast. I like that I don't have to fix everything myself. Also, it's nice not to worry about things that might cost more than $100, which is the typical fee.

We had Goettl come out to kinda do a routine preventative check on our heating and air conditioning system. They suggested a lot of work and it's a lot of money so we called American Home Shield. They sent out Doctor Cool to get a second opinion and Doctor Cool said that everything was fine. We were told we don’t need to spend the money to do the suggested works. The tech was very professional and he knew his stuff. It was very helpful having them come out. It's been good with AHS so far, although sometimes it gets a little rough when I'm trying to communicate with someone whose first language isn't English. It's hard to understand them and they have an issue understanding me.

My washing machine was going catawampus. There were times when it wouldn't fill with water or it would lock and unlock the door six or seven times and I have to shut it down before it would recognize its cycle is done. I filed a claim and it was easy. They assigned GE. The most difficult part was trying to figure out how to track the technician coming out.

Whenever I call somebody, they attentively listen. I had a contractor come out and deal with a issue with my refrigerator. I had water leaking from the refrigerator. The first guy told me all I had to do was defrost my refrigerator and it should be okay. But it was still leaking. So I had the contractor come out six months later. When they came out, they wanted to give me a part. But I told them that I would just go and buy a refrigerator because I knew it was not gonna work. So it did not go well. I was looking for American Home Shield to give me some money toward a refrigerator but that didn't happen. When I started out with American Home Shield, I was paying under $50. But now I'm paying close to $60. I didn't know that was it was gonna change like that because that was how they addressed it at first. Then anytime any person comes out to my house, I have to pay $100.

American Home Shield is an insurance company and they have to meet their bottom line. I had a problem with the air conditioning and I have a normal technician that I do my manual maintenance with. He checked it out and gave me a price. I wanted to get a second opinion. It was a big repair and I wanted to see if my home warranty was going to cover anything. I paid the $75 and had technicians come out. The home warranty doesn't really cover anything substantial based on my experience.

The heat wasn’t working upstairs. The tech was very friendly and efficient. And the heating is working. On the other hand, I'm waiting for my dryer to be fixed. That was with Whirlpool. I took a day off work and waited because they were supposed to show but nobody called. And I had to call and they said, “We'll come tomorrow." The next day, I had to wait again. But I was not happy about that because that's money not being at work and people wondering where I was. But I always recommend American Home Shield. I like getting things fixed, getting it done quickly, and knowing that I don't have to waste a lot of time trying to find contractors. And/or if something cannot be fixed, there are options to replace it. So, it takes a lot of the guesswork out. I have two friends that I told to get AHS.

I thought the ceiling fan wasn't working but it turned out that it was just the fuse. The techs replaced the box because there was a short. They came on time and they were nice. They identified the problem, fixed it and left. It was good.

The faucet was leaking and old, and the repair guy replaced it with a new one. He had to order it and it took a couple of weeks for him to get the part but he did a great job. He came and went. I was happy with him.

I love the American Home Shield rep that I used to have in California. She was very good. Also, I was very happy with Argo that came and fixed my garbage disposal. The tech was very gentle, humble, and professional. It's twice that AHS already took care of my problem with this refrigerator. It’s so good to have that kind of insurance at home because there is always a problem.

The only issue we had with American Home Shield's service was when they would send out an email, they'd only send it to my wife. She wasn't checking her email and it cost delay. Phone calls are the same way. They'd only go to her. That wasn't the primary on the account and I was the one actually at the house waiting for the repairs. It delayed our repairs because of that. Everything else has been good. So far, everything's been covered. Family A/C Service Solution recently came out, and they were awesome. They were quick and on time. The communication was really good with them. They called me multiple times to inform me what was going on.

I had a small drip coming from the connection where my washing machine hooks up, which was at the faucet. Someone called me and they were out within two days. It was just a loose bolt. The contractor took 15 minutes. It was great.

American Home Shield’s service is sometimes good, sometimes bad. But our experience last week was great. We didn't have any issues and got service really quickly. They were able to repair my water heater that day. On my stove a year or so ago, I was without a stove for about four weeks before I got it resolved. So, I wasn’t happy with that. Overall, I like AHS. I don't like the fact that they raised the rates without notifying me. I could have gotten an email and didn't realize that it was from AHS, but I like being able to know that if an appliance tears up, I'm only going to be out my deductible.

The water heater had a leak in it and caused damage to our walls, floorboards and some of our carpeting. A contractor did the mitigation portion and we ended up getting a new water heater. We're waiting for them to come and repair the walls. American Home Shield could be a little bit better with the vendor portion. There's a vendor here in Denver that has a really bad reputation and is not the best with customers. They don't do a good job at answering their phone calls. Their voicemail box is always full. But apparently, according to how it works for American Home Shield's automated system, they're automatically picked. When I tried to switch vendors, I got all types of go-arounds. American Home Shield wouldn't go into the system and swap out a new vendor. I had to go through a bunch of loopholes of canceling claims then redoing them which was unnecessary.

Lights all went off in one room completely and I tried to chase it down with a circuit breaker. I couldn't find anything. A DT tech came out within hours right on the day they said a tech would be here. It took him about 45 minutes to get the problem fixed. I told both my sons that they should go with American Home Shield. There is no difficulty with their claim process other than sometimes there's a lag between when we call and when they can get a technician out. But that's to be expected. Also, their automated phone system sucks.

The first time I called AHS, the lady was nice and I went over that I didn't know exactly where my leak was coming from. So, I covered all my bases. I said the sink, the dishwasher, and the garbage disposal. But I've had to call four times just so they'd repeat what I've told them because before, when I told them what I was having a problem with, the company would come out and say that that wasn't on my work order. I even told them to email me what I wanted on my work order.

I have American Home Shield for everything. I've had investment properties and I just have always had it. I had it at a rental. I also have it on the new house and on the house I just sold. I go online and use that feature to book an appointment. That is easier than if I call. Usually, contractors come out quickly and fix the issue. I'm in another state and I'm not used to a heat pump. I thought the heater was broken, but it was not. But the contractor came in and educated me on it very well. So, I now know everything about it. They said, “Oh, do you have gas?” I said, “Yeah.” They said, “Oh, yeah. You're not alone. Everybody does this.” So, it made me feel better. They double-checked everything, and everything was great.

American Home Shield offered me a better rate and as far as claims, I call them but I know I could do it online as well. Everything goes pretty good. I had a claim, and the techs came in and kind of took everything out, replaced it, and it was good. The only problem is getting in contact with them at first. I got their number and I tried to call them and nobody answered the phone over there for a couple of days. I called AHS back and then sent another email. Then, they contacted me right away. Everything went smooth. Overall, with AHS, things that got broken got fixed. That’s always the good warranty.

I'm really frustrated with a claim that we have out right now because the communication has been very poor. We've been out of a furnace since Saturday and we live in Nebraska. It's 20 degrees outside. Everyone has been very helpful but everything just got filed yesterday because we had to wait till Monday. I just need to know how long this is going to take because my kids can't be in this cold house. Also, they wouldn't connect me to a supervisor. They told me someone will be calling me and someone still hasn't called me.

The microwave stopped working and the dishwasher was displaying an F11 sign on it. Everything was fine when I submitted a claim with AHS. Axis Appliance came out a week later, fixed it the same day that they came out.

One of the vents was not connected and the contractor took care of it. They capped it off to keep anything from outside coming in. The claims process with American Home Shield was somewhat easy and it was no big deal filing the claim, stating what was wrong, making the payment and waiting for the contractor to contact you or you have to contact them. I’d like to see some changes in their price though.

The claim process took a while as I had to order parts. I took a picture of my washer and dryer and I gave Home Shield the serial numbers and the part numbers prior to them coming out. So, when Elite Experts Appliance called me, they verified that information and one of the numbers on the washer given to them was incorrect. So, I read off of the serial number and model number to Elite. But he did a real good job and I was real pleased with them.

The dishwasher wasn't performing. It was leaking and the jets on the bottom, on the inside, weren't cleaning properly. The technician came and replaced the seal and some of the parts on the inside. It's now operational.

I'm very pleased with the process of AHS so far. Right away, they will all connect me with a contractor. The contractor follows through, calling us to set up the appointment. I would recommend AHS. The plumbers that came recently were on time, personable and immediately took care of our situation. We were very pleased with them, too.

So far, everything is wonderful with AHS. Whatever they said they're gonna do, they do it. They also send in very professional people over the house. My burner had gone out in my oven recently. It took two days for the tech to get out here. He was very professional. With my hot water heater, it went out and he came yesterday. He said that I'm gonna need a new water heater and I gotta pay $300 for the gas line.

There was trouble on the kitchen faucet, which was a small issue and the contractor fixed it. It was very simple to get the service from American Home Shield. I had a work order for the ceiling and the claims process was fine. But this time, it took some time because they scheduled an appointment then the third party cancelled it because the technician had a family emergency. AHS rescheduled the appointment and it got delayed one to two days because of Thanksgiving. I will recommend someone if anyone is looking for the extended warranty on any of the appliances and I definitely recommend American Home Shield.

I wish I was able to do this review with -0 stars that’s how my experience was with AHS. I had the worst experience with AHS. I have been a customer for 5+years and on Sep my AC start acting up. AHS sent contractors to check the contractor to diagnose (this is the second one they sent at this time). The tech diagnosed and said the duct needs repair. Since 09/23 the day the tech was in my home till today 12/4 my AC has not been fixed. Mind you I live in FL and mind you I paid all my fees in full. AHS has been giving me run around I have been calling them all the time. They have been “escalating” the issue forever saying the contractor cannot be reached and they waiting on AHS contractor department to reach to them (escalation is done via email according to rep, customer is not able to speak with manager or anyone basically but rep who most of the time doesn’t know what is going on) or the contractor/ tech to reach back.

I had a problem in the kitchen and a plumber changed the faucet. But the faucet kept coming apart and the whole tubing got disconnected. My wife was using hot water and she burned herself because the plumber used a cheap plastic faucet from Lowe's or Home Depot. They didn't get good quality one. I had another plumber and they did the work better than all the other times I have had so far. They used better quality stuff too.

When I call in for service, that usually gets rectified quickly. I saw a pipe dripping underneath the kitchen sink but couldn't figure out where it was coming from. So, American Home Shield sent the rep over. He was so thorough and figured it out. It was coming from my garbage disposal. He was able to resolve the problem. And thank God he was that thorough because he could have just said, “Well, I don't see anything.” Because when he came in, it was dry. So, it wasn't until he started running the garbage disposal and running the water that he saw that that was the area that had to be addressed. I was very happy that claim.

The garbage disposal wasn't turning on and the guy had to pop up the bottom and reset it. He got it all fixed up in a few minutes. American Home Shield replaced a refrigerator, a stove and a dishwasher I had over the years. They're good and I like them. I'll keep them on permanently and I highly recommend them.

The tech came in a reasonable amount of time. I had two separate issues, one with the ceiling fan and then one with a whole electrical panel that was not working. Based on the work that he had to do, the time he took to take care of it was very reasonable.

The garage door was opening halfway, closing halfway. It wasn't operating properly. The contractor called us to schedule an appointment, then my wife called them back and scheduled the appointment. They were timely on their appointment as well. My wife was pleased with what they did. With that claim, both American Home Shield and the contractor did fine. But there is an outstanding issue, so I hope AHS resolves it.

My dryer issue was fixed in a timely manner. The dryer wasn’t working, and it’s great now. I’ve had American Home Shield for 20 years, and it pays for itself. It's been at least a break even over the last 20 years.

My appliance stopped washing and it was leaking. When the tech opened it up, apparently, a piece of broken glass was in it. He was able to take it out and we paid him for new hose and everything on it. He did his work. He told me what was wrong, had to order the pieces and came back the next day and put them in. I called the claim in to American Home Shield. They took my information and they had someone get in touch with me. He was the serviceman. He called me and we scheduled an appointment. Overall, I like that with AHS, I pay the $100 for the service call and they take care of the rest.

The tech was fine. He did a good job. The ice maker works now properly. AHS is a good company. I'd recommend it.

It took about three weeks before the contractor got to my refrigerator but overall, they did good. They fixed it when they came out. For all my claims, American Home Shield has been okay. When you have a claim, they put not the original brand but they’re not substandard materials.

We’ve had a few claims here and there with American Home Shield on some pool equipment and HVAC calls and overall, everything has been handled very well. AHS is a good resource to put a claim in and not have to worry about contacting different companies. So far, everybody who has come out has been very professional and able to resolve any issues quickly. It’s a good service.

It's all been great and wonderful with AHS -- knowing that in case something goes out or needs to be replaced, they would do it. Also, the techs have been great every time. Recently, my heat kept going off and on and then it finally kicked off. A tech came out and serviced it. He cleaned the part where the fire comes out and then took the old filter out. And then I've been good ever since.

The heater would not come on. AHS got someone out almost immediately. The tech went over and beyond to do a thorough job. I was very impressed with how thorough he was. He made sure everything was running smoothly before he left. He was very professional. We've had a good experience with AHS. I extended my first year warranty into my second year. That's how good it's been.

Sears did great. The tech was in and out in a flash. I was happy with the service. the house is 20 years old and the appliances are getting some age on it. Some of them, American Home Shield already replaced. But the advantage is it costs me $75 for a service call with them, and like the service call from Sears, their standard charge is $150 if I had done it on my own. I pay 75 bucks a month for a year, but since we've had it, we're ahead of the game.

Requesting for service has been easy because American Home Shield allows us to do it either online or by phone. The last one I did was online, and it took me 30 seconds. Everybody has always been out within a day or two. Recently, we had a clog. The techs were fast and efficient. However, some of the stuff could be covered better. I have an older air conditioning unit. But AHS doesn't cover very much for the unit if it does. So, I'm debating whether or not I wanna keep AHS because that was the reason why I got their home warranty in the first place. It's good for the smaller stuff, but for the bigger things, I would check other companies as well.

I had a clogged pipe in the garage that Oaks Heat and Air came out for. Their tech got a snake down there until he got it opened. He told me what he did and that we have a 30-day guarantee if there were any questions or problems. I’d recommend AHS although it's too expensive.

A contractor came out for the heater that was blowing cold air. It went pretty well.

I'm pretty confident about what AHS is offering as a warranty. But the vendors that they contact come in all shapes and sizes and especially the customer service part of it. Our experience for like almost 11 months was nothing got fixed. We got poor responses from all the mechanics that they have asked us to contact for the issues that we had. But lately, the experience has been better compared to before. On our last claim, we got the heating repaired properly and the guy was very nice. We still have one more issue. It's the dishwasher and they said that they're going to get the parts back.

I always call my claims in and American Home Shield answers the phone quickly. A contractor usually comes by the next day. My icemaker wouldn't make ice and the tech figured it out quickly, got the part and fixed it. AHS should lower my co-pay. Other than that, everything seems to be going good.

It was very easy to submit a claim with AHS for my refrigerator. The only issue was that it was during Thanksgiving, which people take off extra days. Fortunately, we had another refrigerator. The tech that came was good and very knowledgeable. They also had to order the part. When they got it, it was a good install. So far, it’s doing okay.

The thermostat wouldn't come on. The batteries in it had gone out. I sent in a claim and the first company that AHS called never called me back. So I called back AHS and they sent another contractor. They were fabulous and I would highly recommend them. When they called me, they set up a time and then they came out. The tech got up into the attic and checked everything. He was Johnny-on-the-spot. Also, while he was here, he put my filter in for me. Everything was perfect.

The bathroom was upstairs, but it was leaking in my garage. The contractor did a great job. They came a little bit earlier than what they said, but they called before they came. The guy was very professional. He fixed everything that needed to be fixed. The claims process was really good. All you got to do is either go online or call AHS. The guy that helped me with the claim was good too. All of the people that come out are very professional and courteous.

We moved into a new home. My wife was cooking and the oven made a loud clicking noise and it went out. We contacted AHS, put the little work order through the site, and AHS sourced a contractor. The contractor linked up with me on the phone, told me when they were coming. They came through, explained what was going on. I told him what was going on and I told him what I tried doing to see if it was working. He went through some test measures on his machine, and then he determined it was the burner itself, and then the actual circuit unit, on that side that wasn't operating correctly. He replaced both and gave us a walkthrough. He was nice. AHS is better to have and not need it than to need it and not have it.

I had a claim for my washer that wasn't spinning. My clothes would just continue to be wet. I went online and I navigated pretty easily through AHS's website. I got an email telling me who was coming out and what time he was coming out. And if I had a problem with it, just to contact the company. The tech was very good. I really liked him. He had come up before and fixed the dryer last month. He was very professional, did his work well and didn't spend a whole lot of time. He just went right to it and explained to me what the problem was. I was very satisfied.

The refrigerator wouldn't get cold. Appliance Doctors got a fan replacement and came back. They were great and very timely. This claim went okay but the first time I had one, it was never followed up on and I'm not super happy. My Realtor said that the rekeying was free but when I called AHS, it wasn't. Also, I didn't know that there was gonna be a $100 per incident fee. The electric is off and now we're gonna have to pay another 100 to just get them to fix the electric that's not working.

There was a faulty water spigot on the outside that didn't work, and there was a doorbell that did not work. I contacted American Home Shield by phone to let them know. I scheduled for someone to come out about two weeks ahead of time. So, that was by design. They came on the date I requested. The plumber followed up with a call the following day. So, that was great. With the electrician, there was a bit of a problem with that person. They didn't call to schedule. So, then the warranty company had to find another electrician who then called to schedule but they were not able to accommodate us on the day that we requested. Other than that, they took care of the repair on the day they came out.

The garage door is a chain-driven lift. There's a worm gear inside the box that hangs from the ceiling, and the bushing was stripped out. So, the gear was stripped out. And what happened was the little cog that would turn the chain was wobbly and it started skipping teeth, and we couldn't close the door. It was out of alignment because it was stripped out. The tech came out and we talked about it, but he got it done straight away. I tinkered with it and I screwed up all the alignments. He realigned the chain and the up and down pressure. He had it done in 15 minutes. When something like this goes wrong, American Home Shield sends somebody out who is reputable and it gets taken care of. We've had AHS for almost 20 years, not just in this house but in our last house in Arizona, and they took care of everything.

The warranty has saved me money but it's extremely frustrating sometimes. If you can get on the phone to submit a claim, that's better than doing it online. On the phone, you could do several electrical things but online, you don't have the option. I had three electrical issues with the lights and an outlet and Ideal Electric came out. It took three trips to get the issues fixed. The first and third time, it was the same tech and he was really great. But the second one that came out just came out and told me a light bulb was loose. That was all it was and he left but that's not what was wrong. I have another claim and we’re having major issues with Plumb Genius, the contractor. They're awful and had to go through escalation. We're gonna have a second opinion.

I had an issue with the heater coil of my dryer. Technicians came and the issue has been fixed. American Home Shield has no problem taking care of business. When you have a warranty, you don't have to worry about trying to get things fixed. If you don't have some kind of insurance, you may be in deep trouble.

My heat wasn’t working and the element was burnt out. I called American Home Shield and they sent a tech out. Everything’s fine now. AHS is a little expensive though.

Having a warranty keeps you from having the hassle of trying to figure it out on your own. Like, I would have to be calling around trying to find a person to come. American Home Shield pretty much researched and knew who was out there that was dependable and smart enough to come out and fix it. In my recent claim, the furnace wouldn’t come on. It was intermittent. The first time that the technician from May Heating and Air came, we reset it at the circuit breaker, it went through. It had no codes so the tech cleaned his stuff out and went home. Then it got cold again, it went out again. By the time it reset itself, we turned breakers, trying to make it kick itself back on. They found no issues when the technician came. This time the technician came, he said the igniter was real faint, so he replaced that, and we haven't had an issue yet. Then the heater hasn’t been on that much because the weather has been warm here.

Opened a claim for dishwasher $100 extra for claim over 2 months ago. 1st company did try to fix and changed out pumps and circuit board. Dishwasher not fixed and AHS wanted a second opinion. They assigned a contractor and said they would contact me within the next business day. After a week and a half of me leaving messages and calling AHS they stated they will assign a third company. Well same thing happens again with third company. AHS calling and myself call myself to both AHS and 3rd company. No response and they finally indicate they are off for the holidays (DEC 1st). AHS wants to assign a fourth company and indicate “Again”they will escalade to a manager. Manager never calls.

I had my heater serviced before for an AC issue and then I had a problem with the cold weather starting up. The heater was not coming on. The claims process was fairly quick. American Home Shield covered those services. The technicians were wonderful. I'm very pleased with American Home Shield. I'm glad I have their coverage.

When I would drain my sink and run my garbage disposal, the water backed up to the other side of the sink. I've never had a home do that, so I thought I had an issue. I called the home warranty and it always seems to be two to three days before you get any service. A plumber came, checked the outside and said it wasn't clogged. It was money spent needlessly. The last time, my thermostat went out. The company American Home Shield called came from Chatsworth. That's a good 80 to 90 miles away from where I live and the guy didn't even put in the thermostat right. I had to call and complain. I have a client who's an AC guy and he came over. I had to go buy a new one and he put the new one in for me. Again, it was wasted money for a service that I wasn't satisfied.

I had an issue with a leaking faucet. Technicians came out to fix the problem within 30 minutes and they did a good job. They were professional and were in and out. One benefit of having American Home Shield is dealing with minor issues like that and getting them resolved as quickly as possible.

I had a problem with my water dispenser. I filed a request through Home Shield and the technician called me. I knew the technician from before. He had come to my house twice. He came out and the first thing I did not care for was he said that the fan had separated and he didn't know how that happened. Then, he said he was gonna have to patch it up. He did something and he said that should do it. I tried the water dispenser and it started working so he left. But about a day and a half later, I noticed that my freezer was not working and I had water coming down. I called him and told him what was happening. He said I have to put a ticket with Home Shield and they would do a recall. I did that and the tech said he couldn't come over until today.

I'm pleased with AHS. The people they have sent out in each one of the things that I've had to deal with, they've been exactly what I expect. The plumber that came recently was very efficient, knowledgeable and he took care of the problem. Sometimes it's difficult whenever I call in to report a problem with AHS, there's a language barrier there with an accent that it's difficult to understand what the reps are saying.

I used American Home Shield for my heater and my dryer. The claims process was smooth and easy. I put in a claim, paid a minimum fee, and they sent a repair person out. The technicians were wonderful and very knowledgeable. Everything was taken care of. Having this home warranty has saved us money because the cost of repair is so high.

Our dishwasher was not cleaning and heating up and this was the third time we've had to have someone come out within a month or two. The other guys told me that I have to put soap in it. I mean, come on, I'm not that stupid. Beyer Appliance was the only company that would even really look at it. Their tech took it apart and said that it was not heating, it was really not working. He got a new board for it and it's been working. I asked him what if this continues with my dishwasher. I would not dish out $100 every time if it's not being fixed. I was looking in my contract and it was not clear if something were to happen on replacing an appliance or something that's covered. I want to be prepared. He said that American Home Shield would not give me a new dishwasher.

We had a dishwasher issue. There were two technicians that have been to the house. The first one who checked it said there was nothing wrong with it. And then within later on that day, we had a problem with it again. So I called again directly to AHS 'cause I was told, within 30 days, they should be able to repair it without having to pay another service fee. They were like, “Yeah, that's correct.”

I would refer people to Pipe Solutions and Adam, the repair guy. He was great, very nice and friendly. He fixed the issue and did a wonderful job. But as soon as he left, I started to have a small leak. So, I need to get him back out.

The ceiling fan was broken. Somebody came out and he fixed it. I like him. He's a real nice gentleman. He was real fast in getting the job done. We thanked him and he was gone. Having AHS is well worth every little penny we've paid for it. We really like the company mainly because it's affordable and fast. They react real fast for us. Also, we don't have to worry of something big breaking down. I tell others that it would be beneficial for them to do it.

I have a huge battle over one of American Home Shield's providers. I am adamantly opposed to ever using Phoenix Heating again. They are completely inept. They sent a man two times. He misdiagnosed completely what the problem was. I have two furnaces. He tried to repair the one in my guesthouse where I have tenants, which wasn't misfunctioning, and not the one in my main home which was misfunctioning. American Home Shield finally sent me another company who was brilliant in analyzing the correct furnace and now they're waiting for a part.

Had a toilet backed up that we could not clear. The plumbers were here the next afternoon. But I need somebody then. I don't need somebody tomorrow afternoon at 5:00. But we're fine right now. I like AHS. Anything that's gone wrong around here, I had them here.

The refrigerator wasn't cooling enough and the gentleman who came out was very knowledgeable. He explained everything and fixed the deal. I'm very pleased.

The contractor showed up on time and did the inspection. The dishwasher was resolved. They are issuing a replacement for the refrigerator. I appreciate the timely service.

I'm very dissatisfied. I have a broken refrigerator and spoiled food. I'm looking at a 14-day time window before a technician comes out to service it. That is unacceptable. AHS is supposed to call back Friday when I reported the problem of scheduling delay. The customer service representative I spoke to then said, "We're going to get another contractor identified and I'll be calling you back." He did not. Monday, I called, explained the concern that no one had called back and that the ongoing situation with the delay in servicing the appliance. They said that she was going to work on it and she would get back to me by the end of the day or first thing today. But I haven't heard anything. I'm getting lip service.

The regulator that turned my furnace on would click then click off. So, the pilot light wouldn't ignite. Filing a claim with American Home Shield was easy. But people were backed up so we had to wait a little while for somebody to come out. Also, a lot of times we've had people come out and they come out a second time to have to order the part. But the tech did everything and got it all right the first time. He had the parts. He came out, fixed it.

Every time I use American Home Shield, the contractor comes out and fixes everything. Schubert's Appliance Repair fixed the problem in about 10 minutes. Apparently, the water line tube was wrapped around the compressor fan and the relay was bad. It’s working good now. With AHS, I didn't have to pay for a new refrigerator. I probably paid for it in premiums, but it's fine.

My first experience was wonderful. My sink started leaking. It happened during the holiday and it took that time for it to get bad. So every couple of hours, I had to go home, take a break from my job. I had to turn the water off and just pray. And things we do in the country, we put pots, pans and towels. Because I just got through having a major water leak with my faucet outside. I'm surprised American Home Shield hasn’t complained about me because I’ve whined during the holidays. And I know they're not 24-hour service. I have been calling them like a baby to find somebody. I knew it would take some time during the holidays. I'm glad they told me I could find a contractor. The gentleman is coming today.

The claims submission process with American Home Shield was very good and simple. I did it online. The tech who came out for the refrigerator was outstanding, extremely knowledgeable, very polite and responsive. He was a top-notch guy and I was very impressed by him. The contractor had to come out and replace the compressor on my refrigerator, which would’ve cost me probably $800 if I didn't have an insurance program. It wound up costing me just American Home Shield’s $100 to request an appointment. So, I was very happy with it.

I've had American Home Shield for years. I've had it since 2009. They still end up holding up to the contract and doing what the contract requires of them. The only complaint I would have with them since they have started taking the service fee out of our account and I have to go ahead and pay the service fee when I file the claim. I don't have a problem paying the service fee. But how can the fee come out before somebody scheduled, before I even have an appointment for them. They just assigned the contractor. But I haven't even talked to the contractor to get an appointment.

I had a light fixture that was completely out. Then the one next to it was starting to flicker. I told the tech we're going to replace that one but he said it was not broken. He just tightened up these wires and sure enough, within so many days, it went out. They're coming back today and I have to pay $65 again. But so far, so good. He's gonna come and fix it.

I never got a plumber out here and American Home Shield refunded my money but they said that they'll send one because I've been waiting since the pandemic for one to come out. They are quick with sending someone out if they can come out. The contractor, Affordable, was amazing. When you send out a referral, they call right away and when they come out, they're very professional. They fix the equipment and come back. They came back to put lights in a refrigerator after they fixed it. You'd rather have AHS and not need it than need it and not have it.

I had a claim for the dryer and American Home Shield had a little trouble finding a technician to work on it. But once they did, it worked great. The technician was awesome and took care of things. He got it working fine. I had a claim for an over the range microwave before that and it worked out well. I'm very pleased with AHS and its service. Since I've been with them, it's already paid for itself several times over.

The heating on my AC unit was not working and the claims process with American Home Shield was okay. It was just getting to schedule it when you first ask for the request on the website. When you go online and it says to place a request for service, you have to go through all these things. Then, it'll tell me the last request I had. It was 2019 that keeps showing up and it says completed. Then, it doesn't let you put in for a new request. I usually end up having to call and have a customer service representative put it in.

Every time we flush one of the toilets, it was making a whistling sound and we can hear it in the pipes. I let American Home Shield that I was having a problem. Then the company called and set up an appointment. The plumber came out, asked me what was wrong. He did a good job. When I explained the problem, he told me he already knew what it was. He knew what he was doing. In two of the bathrooms, he changed something inside the toilet. He said it was whatever the mechanism is inside the toilet where the flush mechanism works and he replaced it.

My washing machine stopped working. The LE signal popped up. I spoke to a person and setting someone to come out was easy. However, the washing machine is not fixable. American Home Shield told me they have some kind of catalog I can pick from with a white washing machine. But my dryer is not white. So, they said I could get up to a certain amount for the washing machine and use my own money for the difference.

The fan on my heat pump wouldn't cut on. The guy who came was professional. He knew what he was doing. He told me that I might need a fan motor pretty soon. He had the part on his truck. He had to change a capacitor on it and it's been running ever since. Overall, the service with American Home Shield was okay.

AE Plumbing's tech was professional. He called ahead to let me know he was coming and showed up on time. He went right to it and was in and out in half an hour if not less. One thing though is that the person AHS sent out was out of Dayton, which is a couple of hours away. They need to work a little bit more on getting local plumbers involved. It took a couple of days for the tech to get here because of their scheduling when someone local could have been here the same day. And if it was something really important, like a really bad water leak, I'd be out of luck. But other than that, the service was good.

The main bathroom toilet was stopped up. We couldn't get it to flush. Everybody started using the bathroom in my bedroom. I had to make a claim with AHS. I liked the tech from Budget. He was very knowledgeable and helpful. He showed me what happened, how everything was going on, and it was fine. Calling it in wasn't a problem. The mix-up happened when I told them to use my Discover card and they used my MasterCard, which I never told them to use the MasterCard. I like American Home Shield. I've been with them for three years. I've never really had any problem. The only problem I had was the miscommunication with the one payment. That’s it. But I still will recommend them. I also understand everybody very clearly and everybody's been really helpful.

I was offered a $75 discount if I renewed my contract, which I took advantage of to be applied to my monthly payment. This was applied for the first payment, but in the middle of the following month additional charges were taken out for no reason. I have been in contact with the billing dept. every day for a month and still have not received the random charges refunded and given the excuse that it has been escalated every day. Earlier this week I received word that I have been given an additional discount of $35 (or so) here in the next day or two. Still have not seen any refund or discount. Currently disputing the charges with my bank and filing complaint with BBB.

American Home Shield offered to have someone come and check up on my HVAC and clean it for free. This was to make sure the HVAC was running well for the winter. I had American Home Shield with my first house and now again with my second. Back in my first house, I used their service for my garage door.

I had running toilets and it looked like there might have been a leak in the pipe because there was some bubbling on the wall so we thought there might be mold back there. My wife did a claim to American Home Shield online. The turnaround time was awesome. It would have been faster, but we input it during Thanksgiving and then we went out of town. When we came back, the techs were scheduled that Monday. They fixed the running toilets. Our upstairs toilet is still running, so we called them back today to see if they could come back out and check it out. Where the bubbling was in the wall, the tech checked it out and he had to open up the wall a little bit to find the leak, and he fixed that. The actual drywall guy is here right now and doing a repair on the wall.

Having Home Shield, paying for a year or two, and using it saves me a big lump sum. Also, the claim submission process is really straightforward and the customer service is good. Axis Appliance came out recently for the dryer and their tech was knowledgeable. He diagnosed the problem and told me what was going on. He said he had to order some parts and since he replaced those parts, the dryer seems to be working good. It was making so much noise and now, it's quieter.

Filing a claim with American Home Shield was difficult at first because you couldn't talk to anybody. You have to do it all online. I’m computer-savvy, but a lot of people aren't and that’s an issue, getting an appointment and getting the right people out to do the job. American Home Shield needs to have some way where their customers can talk to a person instead of having to go online, put their claim in and pay upfront. The process is not as well as it was when we first started several years ago. Recently, I've been trying to get a plumber to come do the service. Their line is either not answering or they say to leave a message then they hang up so I'm gonna go elsewhere. I'm not gonna use American Home Shield's plumber ‘cause if they can’t answer their phone and set up an appointment, then I don't trust them.

The plumber from Murray's came out pretty quickly and he was very excellent and very knowledgeable. He asked me where my main water shut-off was but I didn't know. Then, he showed me where it was so I learned something from the experience as well.

I had a problem with the ice coming through on the refrigerator. I sent in a claim and I had to wind up calling American Shield again and find out what the status was. Then somebody came out to look at it and it took them 45 minutes to fix it.

I had a plumber come out because I had a line that was squirting water everywhere. The oven broke and I also had an electrical issue and the breakers went out. I called American Home Shield and they responded right away. Several people came out. The only problem I had was getting the plumber here. We set it up for him to show up and he never did. I kept calling but he wouldn't answer until I finally got ahold of AHS. He started answering and finally came out. I've had some problems with the electrical but this is an old house and that whole electrical box needs to be replaced.

My heat wasn't turning on at all. The techs were very professional and knowledgeable. They knew the problem and what to do really quickly. So I really appreciate it. They replaced some parts and everything's working now. It's a good business relationship.