American Home Shield Reviews

My Tech Joe Appliance came out for our dishwasher. One of the shelves had a part that broke off. We explained the problem over the phone to them, and they wanted to make sure they had the right part. We gave them the serial number and they came out with the right part. They were very prompt and fixed it within a couple of days. I also had a leak around the toilet, and a contractor came out and replaced the ring. My only complaint is that sometimes I have trouble understanding the people I'm talking to on the other end of the line, and they have trouble understanding me. After so many minutes, I finally get my point across. What they had to do was cancel that one service appointment then they had to get somebody else to do it. The first lady I talked to said she did it but on Saturday that I was supposed to receive an email, I didn’t.

My ice maker was leaking water on the right side which was causing no ice to be made. But when it would overfill, it would just make one big ice cube on the right-hand side. Another issue I had was the element in my oven went bad and the appliance was taking over an hour to preheat. Since the pandemic, technicians do a virtual visit first. During which, they can gather all the information they need to order the parts so when they come out, they would have the parts they need in order to do their job. The repair company ordered the parts and scheduled a meeting. A tech showed up when he was supposed to. He was fast and efficient. Everything's working well so far.

In the beginning, I had a lot of problems with American Home Shield. My furnace would go out. I live in Wisconsin. When it’s 20 below, I can’t have a furnace guy who would call in the next 48 hours. It doesn't work that way. At some point, I was about ready to quit but I didn’t. AHS got better. They have replaced my furnace. It’s like any other insurance. You hate paying for it, but when a problem is there, you got it. You hope nothing happens, but you’re paying for nothing. If you have a problem once in a while, and you can get AHS out here, you would think, “Well, I guess it is worth it.” And after you pay for it for a couple of years and don’t use it, you would think, “Man, this is a waste of money.” Then something happens, and you would say, “I’m glad I got it.” It goes back and forth.

I have been satisfied with American Home Shield. When there was water in my garage, I called them and a contractor came out, told me that I might have a slab leak and gave me an estimate.

In February, my microwave went out. I called American Home Shield and the service company came out and ordered parts. About two and a half months later, when the parts got here, another serviceman came out and said, “We can’t put them in. It’s a fire danger. Your unit has to be replaced.” They were going to replace the unit, but the unit that I needed that would fit into the space was not available. Because of the pandemic, General Electric stopped manufacturing, but it'll be ready in February of next year. I'm waiting until then to get something that I paid an insurance fee for, and I pay every month.

The circuits that were installed in the house were wearing out quite fast so the same company has come out every time and has done great work. The repair guy has looked over the problem and has figured out which circuit breakers were having problems, and replaced it, and we haven’t had a problem with that circuit since. The circuit breaker seems to be higher in grade and higher in fault tolerance than previous circuit breakers.

My husband and I both are satisfied with American Home Shield. I would definitely recommend them. We've had them since we bought the house and within the first year, we had to use them twice. The people that they assign show up on time and we always get a confirmation email or phone call. Recently, our sink in the bathroom was draining slowly. Michael and his little helper were here three hours early, which was great. They weren't even here 10 minutes, and they had it fixed. They left no mess behind. I was very impressed.

A plumber came the next morning after we requested service which was very fast. He was very good and I'm totally satisfied.

The freezer door of our Sub-Zero wouldn't close and there was anywhere between an inch and two inches of ice on various parts of the freezer. We assumed it was a frost malfunction or extra frost production. We went on the American Home Shield website, clicked the problem, and they assigned a contractor. The website has always been good. Sometimes the dropdown doesn't cover our issue so we press other and type in the problem. Usually, we only get the name, the website, and the phone number of the contractor afterward.

The washing machine wasn’t draining the water out. When the tech came, he changed the motherboard and it worked fine. Then it did it again, so I had to call them again. And when he was there, it wasn't doing it and he said that there was nothing wrong. So last night, I tried washing a little bit of clothes and I was about to call AHS again this morning as my clothes are still soaking wet. This issue has been going on for about a month and a half now. But the tech was awesome. He even told me that if it was not fixed, then I got to keep calling and maybe AHS would send somebody else and see what they'd say because he had done everything he could. Other than that, everything's been good with AHS.

I would have the thermostat set and the temperature would never really get up to that temperature that I had it set at. Techs came and they were very friendly and professional. They had to do some kind of wiring problem fix. There was also frost or a leakage thing that went from the furnace on the line that goes to the air conditioner and they took care of that. The unit is working well now. Getting a home a warranty is a very good idea. It came in very handy in my case. I didn't know I would need it quite so soon but worked out.

Submitting claims is easy. The system was down one day and all I did was call it in, so it ended up working. American Home Shield's response time is good, and they have reliable contractors. All of the time that I’ve had someone come out, they’ve been able to fix the situation on the first visit. When my door wasn't responding and it kept popping back up, I had the sensor serviced and the tech was quick and did what he needed to do. Overall, I've had a great experience and I’m definitely glad that I have AHS as a warranty company.

I’ve always liked American Home Shield. I’ve always told everybody they fixed what they should in the home. It’s worry-free. And they take care of the problem. If they can’t, they tell you what needs to be done. English isn’t the reps' first language. Other than that, they did fine. The response is quick. I got next day appointment. I can’t ask for anything better, especially because of the holidays. Good communication. The work was fast, and the kid is good.

I got two services and both went very good. One for plumbing, another with the oven top. But sometimes, when we need urgent service, it is very difficult to get the technician right away. For example, last winter, I had our heater not working in the house so I had to call American Home Shield several times. It broke and we were without heat for several days. I had to fight with them. I just used some aggressive language. Only then they scheduled and the technician came right away. Otherwise, they were just postponing and not coming. The technicians they are working with don’t come in the weekend and we are not available in the house during the weekdays. That's the only problem. Other than that, they did all that I needed in a way that I thought of. It went very good. The warranty is good for some type of person like me who does not know anything how to fix the house.

The furnace broke down. The techs got out in two days, but then they got a new unit and they replaced it within a week. I'm happy with my AHS home warranty. They've improved a lot on their service.

At the moment, I'm not really enjoying American Home Shield's service because I have a lot of issues going on. I have a Smeg oven that went out on Thanksgiving. I called the next day to put the service request in and they sent out a technician. The technician told me that the oven I have can't be serviced. The contractor has to be certified with Smeg in order to service it. They can't even get the parts for it because it's a special type of oven. The tech informed AHS of the situation and told them exactly what needed to be done. But AHS keeps sending people to my house that are not authorized to service it. Several companies have told me that they don't know why AHS keeps requesting different people.

Recently, our kitchen sink wouldn't drain properly. Van Allen Plumbing came out, ran a Roto-Rooter down there, and cleaned out the blockage. They were pleasant. It's just that the claims process with AHS needs improvement. We thought about canceling a few times because sometimes it was hard to get people in a timely manner. We're waiting right now because our heater’s up. We called yesterday morning, and the people AHS assigned it to called back right away, but they can’t get us in until December 27th. We can't wait a week and a half with our heater not functioning so we called AHS back. Now they're trying to find someone else. The quality of the contractors seems to be pretty good. But sometimes, the timeliness is not as good as it should be. My mother-in-law had a problem with AHS with that as well. Nonetheless, we like the extra insurance and we've seen a benefit, or else we wouldn't still be paying. We have a couple of rentals too that we have it on.

I tried Choice Home a year ago. However, their coverages weren't as good as American Home Shield. There were some things that were excluded that AHS' service warranty included. As a result, I went back to AHS. I enjoy the service with the exception of the service fee which is too high. But my husband told me if we have a big appliance that goes out, it's well worth it. That is the only drawback that I have against them.

My AC issue started in May and up till now, it hasn't been fully resolved because of the delays and different things that happened. American Home Shield just left me to take over the responsibility. I ordered the part of the unit that went bad and I’m waiting for the arrival. When it comes, then I will get by with them with the receipts that they suggest that I produce when I get it. The issue with regards to that, the air handler that they had ordered for me was not compatible with the condenser and so I had to personally buy the one that will match, which cost about $600 difference than they were offering me. I'm also going to be responsible for the installation because on that arrangement, it looks like I can’t fight City Hall.

Bert's Appliance came out to fix the washing machine. The starter button was broken and they ordered the parts. The part came in, the guy went back, and put it in. They have been coming here for years. They fixed the stove and a couple of things in my house. Very professional and very nice. Having a home warranty gives peace of mind, especially when buying a house. If you didn't have it, you'd be in trouble.

The hot water heater went out and the water smelled like eggs. The contractor put the new hot water heater in but the water still smells like eggs. They're saying it's not sulfur so I don't know what it is. But everything was done quickly and they were professional. It’s simple when you do the claims online. When you call, you got to go through so much to get to somebody. It can use some improvement. You need to be patient if you're going to call in and start a new claim because they sometimes can be a little erratic. But if you do it online, it's smooth sailing.

I've had AHS for five years now and I've received good service. They're always prompt. I had a plumbing issue one time and I was able to fix it myself. When I called them back within 24 hours, they were able to refund their deductible back to me because someone had not been dispatched at the time. Another claim was for our refrigerator that wasn't working and Sears came out. The tech said it had something to do with the sump pump. He looked over, reviewed, and everything was working for like a day. The next day, the ice maker wouldn't dispense ice so we called them back out. The second technician was a different technician and I mentioned that there was something wrong with the freezer. He was not professional but he fixed it and now everything is working great again.

My kitchen sink was leaking. I made a claim with AHS and they contacted me through text. They were professional and they got the job done. All in all, dealing with AHS was much easier than dealing with my internet Wi-Fi right now.

The dryer wasn't working. The tech was courteous and he fixed the problem. But he had to order the part and it took another week. He could have fixed it right there and then, but it did not happen because he didn't have his truck the first time he came. But AHS has been pretty good, so far.

I had a broken line on my water heater and I was out of water for five days. I wish the contractors showed up the day that I had it but it was the holiday. Then the guys that showed up did not look like plumbers - they were in street clothes - and they weren't very professional. But everything is fixed now.

I've been with American Home Shield for almost five years. I love the website. It's really simple to add a claim. Then they text me right back that someone's been scheduled. I have never been disappointed with the contractors, too. I've done several claims 'cause my house is older, so things break. I've done three in the last year and everybody's been great to work with. I kept renewing AHS because I liked the service so much. I liked it so much my father-in-law just bought a contract with them last year. I recommended it to him. Recently, I had a claim for the pool pump that stopped working. It was a capacitor that had gone bad. They had the part and they fixed it right on-site and were good to go.

There was a switch that remained on that caused my outside unit to completely freeze up. My unit was constantly running but it wouldn't blow any cold or hot air. A tech came out and he was fabulous. He found the problem, let the unit defrost then came back a few days later and replaced the switch. The blower is working beautifully.

I had toilets constantly running and one didn't fill up. I called the home warranty, they sent confirmations that the claim was submitted and assigned, and told me the contractor would contact me. The contractor was fine.

This is going into my second year with American Home Shield and I haven't used it much. For my oven, the guy came and he fixed that. With the plumbing, something under the sink was fixed. The technicians who had come out were professional, efficient, and resolved the problem. So far, so good. I'm pretty satisfied. Having a home warranty for those kinds of problems and any kind of ownership is definitely important and a good thing to have.

It takes a while for people to come out to fix anything. Sometimes, it's a week or more for contractors to come out. I had some trouble with my air conditioner a few years back. It ended up costing me a lot. It was over $1,000 because something wasn't covered, but the unit works fine now. Recently, I have a faucet that just has one knob on it and it goes back and forth. It was hard to turn on or off, or choose just cold water. The tech came out within a few days and fixed that. He seemed nice.

Advanced Heating & A/C has done a great job. I'm very pleased with them. They've done multiple things for us. Every time they come, they're wonderful. The most recent one was a part went bad on it and then it continued to not work so he came right back. He's now ordered a fan part and they're going to deliver it tomorrow. Also, having the insurance has been wonderful for our heat and air units.

I'm enjoying American Home Shield. I have them come in and do check-ups every year. If something is wrong, they're on time and they get it done. So far, so good.

I use four fluorescent lights in the bathroom -- two on one side and two on the other side -- and on one side, the lights kept burning out. The electrician from First City Electric explained to me there are different kinds of fluorescent. I showed him what I had and he explained that. He did whatever he needed to do and the issue has been corrected since.

I purchased a new home and wanted all of my locks rekeyed. I made a service request over the phone then someone was there the next day to take care of it. It went very smoothly.

I had some problems with a leaky cut-off valve underneath the sink and American Home Shield sent somebody out. The guy repaired it and did a great job. We’ve been with AHS for 13 years at least. They always get somebody out there quickly when things go wrong and they get somebody that's good and professional in what they do. A plumber that works in your house is $200. This time, I paid the person $80, which is a good cost benefit. It’s been a great experience with AHS.

With COVID, American Home Shield is doing great. It's just that sometimes, if there's an issue that needs to be resolved on a weekend, their affiliate may not be open, so it's not always guaranteed a quick response. Then not 100% of everything is covered. For instance, we had a water heater replaced recently. If it has to be made up to code or there's something that’s a modification, Home Shield will not cover it, so we will have some out-of-pocket expenses. But they’ve been very helpful and efficient for the most part.

We had to resort to this system where things kept popping and stuff. The tech from McCarty Management First Call Plumbing & Electrical came and fixed it. he went through the electrical and he did a great job. It was really a great experience. This was our second claim with AHS and it's been fantastic, smooth, and easy.

When I need American Home Shield’s service, it's there for me. And the deductible is something I can work with. It is not too high, though I wish the rates don't go up every year, but that's understandable. Besides that, I had experiences that were very bad where whoever they chose to come out here were not good companies. I mentioned that to them and they took care of it for me and changed the company. But I got another one last time where they gave me the same company that I didn't like. They changed it but something like this was not noted. I also had a plumber recently and he did the work that he needed to do. But at first, AHS gave me another company and I had mentioned to them the first time to change that. We had trouble with them and I saw that the rates were not good. Other than that, everything is fine with AHS.

My faucet was leaking. Submitting a claim with AHS was very easy and the tech that came out was very good. He was very friendly, clean, and he cleaned up behind himself, which I don't often see.

I got a new air conditioning unit outside. American Home Shield tried to send somebody new out. But he said he was out of town and couldn't come until Monday. I called AHS and said, "Hey, I really like the same people to come out to work on the air conditioning that's worked on it all along." And they switched them back for me.

I submit my claims online. American Home Shield sends me the information via text, and someone contacts me quickly. Everybody has been honest. The recent contractor did great. The tech wouldn’t stop coming back until the issue was resolved. He would continually come back every day. He needed to get a part in order for it to turn on for him to diagnose it. He did everything he could possibly do to get it up and running.

American Home Shield is okay, but they're not outstanding. When the heater and air conditioner wouldn't work, I called AHS and they told me who the contractor was gonna be. They have done a good job, and they are still working on it now. However, AHS is not expeditious about what they do and the people I got to deal with are hard to understand. I can't understand their language. It's hard to communicate.

We've been satisfied with American Home Shield so far. Recently, our garbage disposal broke so a contractor came and replaced it. We were very satisfied with one exception. The rubber that went into the drain was very slow draining. We tried to get them to get us another one but this time, my husband just kind of dealt with it.

We’re happy that we have American Home Shield but we've been disappointed a few times. When our refrigerator died, it took six repair people to come in before they finally said it was not fixable and got a new one. My one major complaint is that any problem that we have isn't considered an emergency. We were without a refrigerator for about two and a half months and it was not an emergency. If the heat goes out and it's negative 10 degrees and they can't get a contractor out for three weeks, there's no such thing as an emergency call.

The most recent claim that I did with American Home Shield was for a plumbing issue. Initially, I asked to have someone install a new toilet, a new faucet in the kitchen, and check a leak in the laundry room. The contractor installed the toilet and the faucets. But they were iffy on the leak in laundry room. The next day, I discovered that I had a blockage in my water line. I could only conclude that the contractor had gotten some of the wax ring off in the hole drain line from the toilet because I kept checking on them and I noticed that they were struggling to get it up and pieces were going everywhere. Also, they didn't cover the hole.

American Plumbing Solutions was great. The tech said he had to tighten up some nuts on the washer and dryer. He resolved the problem. It’s simple to go through American Home Shield when you call them. But you should be able to file more than one claim together because you're paying $100 deductible for each claim you claim, and they may be the same thing.

American Home Shield seemed like they were better quality for the money. They have things explained pretty well online, as far as what’s covered. We used them when the kitchen faucet was loose. It was not leaking and all the connections were there. Techs came and tightened it down. It was a simple fix and they were done in just 5 or 10 minutes.

The float was bad in the sewer ejector pump so the contractor put a new float in. They put a water heater in too, under American Home Shield, and I didn't have a problem with them. I'm older now but I used to do all this stuff myself but now I can't do it anymore. With AHS, I pick up the phone and they get somebody over here to take care of it.

American Home Shield is incredible as far as what they are willing to do for you. The website’s easy to handle. It’s wonderful to just go in and be able to file a claim. You don't have to wait for somebody. They send you almost immediately an email, telling you who's going to be the provider. In the next 24 hours, or sooner more than likely, you'll hear from the company itself and they’ll let you know when they're coming. But some of their people don't have English as a third language, much less a first language. They don't understand what you're saying and I often have ask to get a manager involved. I've had to get claims escalated. They keep putting me on hold and telling me that they’ll be back in just a couple of minutes. I do not want one of their contractors to come into my house. I was without air conditioning in July and August and it ended up being they still didn't get it right.

I couldn't turn on or off the hot water and the repair guy took the internal parts apart. He said that a gasket was broken. He checked the other one and made the decision to change both of them. They worked perfectly. He did a great job, was very courteous and knew his business. I was a little skeptical when he started, but he knew exactly what to do.

The oven light went out in the oven and the LED lights went out in the refrigerator. The claim process took a number of weeks. It was a parts issue more than the service. The service people came promptly although they were awfully busy. It took 10 days for them to come. The tech assessed the problem right away and said he would get the parts on order. As soon as they came, they came back and fixed my appliances.

American Home Shield has been doing good, so far, with me. I do a lot of at home work, and having a warranty has saved time for me to do other things when I can call and get somebody to come out. When I first started, I had an issue with my air conditioning. Everything worked out fine with that. At another time, I called on a weekend and the repair people came that Monday. The first guy was new though. One of my receptacles wasn't working and he took a little while and called somebody else. The other guy came a couple of days later, and he was able to fix it right away. He was more experienced.

The unit wasn't kicking on when it should have been. The guy was sent out the very next day and he had it fixed about an hour after he came. He replaced a couple of parts and he was on his way. I was pretty pleased with everything.

The water heater pilot light wasn't staying lit and I had to call the plumber, DBA, out four times. They thought they fixed the issue until they finally figured out that it was the orifice that needed to be changed. But the techs were both very nice gentlemen. AHS replaced my water heater and I'm very pleased with their service. But I don't know if there's a coverage that's a little bit more of an upgrade because the first time I had called them out, I had a plumbing issue and I know certain plumbing things weren't covered but it was covered. Then, three months later, I had the same issue just a little bit further down the line and they didn't cover it. I had to pay out of pocket for that. I compared the invoices between that claim and the first one and they were the same thing.

I have a gas furnace and the heat would not come on. I've tried a few things to try to get it to come on. Nothing worked. I called American Home Shield and they assigned me to someone else. That vendor had some technical issue where the computer system was down for a couple of days. I asked American Home Shield to reassign me. They assigned me to Cecil & Sons. They responded quickly and they came out in the next available appointment window. I had a good experience with the customer service part of it and setting up the appointment. Once they came out, the technician did an assessment, and then he checked to see the connections. He found the problem and corrected the issue. It's been working well ever since.

My claim was the air conditioner where the heating and cooling system wasn't working. It went all right. The technician came out and fixed it. He didn't replace the part that was defective with the same part. It was a lesser quality that didn't do what my other one did. My other one was a Wi-Fi enabled device, and this was just a standard control, which was a lot less expensive than the Wi-Fi enabled device. It keeps me from not having to be able to remotely control the unit. It would be nice if they would provide the same type of device. It didn't have to be the same brand, but function the same.

The contractor did an annual checkup. The tech was very professional and precise, and did his job timely. The warranty is one of the things like, if I cancel it, something bad is gonna happen. I'm gonna need it.

We were looking at our unit for service processes and we noticed that there was some rust in there and we wanted to see if it was something that we needed to look at and so we had somebody come out through American Home Shield. They said it was really not any huge deal. There had been a previous leak, but it was not affecting the efficacy of the appliance at all. The only thing is AHS is a little expensive especially for people that have re-signed up. But as far as the claims process, it was real simple and they were pretty quick about it.

We've had nothing but good luck with American Home Shield. The first two calls we have were not that great but they haven't sent those people out anymore. American Home Shield relieves a lot of stress on us. They've covered everything. We went from a brand new home to a home that was built in the 70s so they’ve done a lot of work out here.

The techs from Master Pro had been out more than once for the refrigerator that wasn't cooling. They came back out in September and replaced the part on it. When they left, a few weeks later, the refrigerator went right back out. When I called American Home Shield, they made me pay another deductible because it had went right over a month. Then, it took them another three weeks to come out, so we had no refrigerator for almost a month again. Another service company came out before they did who said that they couldn't do the repair and they didn't know how to fix it. When Master Pro's techs came out, they said that an electronic component was blown out, so they said it was in the best decision to replace the refrigerator.

It took 10 days to get the part for the refrigerator, which I thought was pretty extreme for waiting on a part. But the contractor, Speedy Air & Heat, is coming tomorrow to fix it.

We have American Home Shield so if something breaks in the house, we have it covered. We call them then their contractor comes out and does it. We have had nothing but very good experience with them in all the years. If something doesn't get done right away, I call them and they're very pleasant. Things get results. American Home Shield is a blessing. I've been with them so long and I'm proud that the service has been so good. I'm very content. They're pretty good about sending us in the mail exactly what is covered. Also, now it's easier because you are able to go online and put your service in. It's very clear-cut and easy to follow. Sometimes, as consumers, people may want things done here and now. They forget that there's a line waiting, too. If you're in an area and you want something done but that person that they contract with has many people, the people will talk to you and try to fit you in. The experience has been wonderful, and I totally recommend them.

Our refrigerator had trouble. We had a guy come out and he diagnosed it, it was the compressor, but he could not fix it because he didn't have the right parts, so he sent it back to Home Shield to get somebody else that has the right parts. We waited and waited and for over a week. Then I called Home Shield again, and the girl insisted that I start all over again, and she was gonna call that same company again. I told her that we've already done that and I shouldn't have to start over. She made me do the video thing again. Then I kept asking to talk to a supervisor, and she would not let me, so I finally hung up on her 'cause I couldn't get her off the phone. I called back and got somebody else and then, and we finally got it done.

I had occurrences in the past where I had somebody come out that just didn't work out. Somebody else came out to do the same job and they worked out fine. The second person who came out said, "If you work with or talk to American Home Shield, they will direct it to our company again." That worked out. It just took me a while to get through that red tape.

It was always hard to get ahold of Next Generation. I had to constantly call American Home Shield, and they contacted them on my behalf. AHS did their best, and there's no complaining with them at all. Also, on Next Generation's behalf, they had valid excuses, which I could give them the benefit of the doubt. The first one was they were shorthanded, someone got sick, and there was a death in the family. The second time was they were out of town. They returned my calls when they got back in town, but it was a few days.

The hot water heater went out. The guy was there for about 20 minutes and diagnosed the issue and said he had to replace the hot water heater. Then it took a couple of days to get one. The crew came back out and put it in and I had hot water that night.

The key patch and clock of my range stopped working. I could not set my clock and I could not adjust the temperature of my oven. I called the home warranty and they put me in touch with a representative of a repair company. I had called on Friday and on Monday, service people were in my kitchen and trying to repair the stove. It was not repairable so they went ahead and ordered a part. By that Saturday, they were in the kitchen, replacing the part. The service people were very professional and clean. They worked the whole time they were here. They communicated with me well and they're 100%. I paid to American Home Shield my regular monthly amount of $45 and then $100 for the service. I am 83 years old and I live in a mobile home. I needed to have a backup because I'm not able to fix the things that are covered by American Home Shield. Their service has been very good. I always talked to people about it. I would highly recommend it.

When it came to our heater, Home Shield's service was wonderful. A-US Air Conditioning of Texas was sent out and their guy got it fixed. But we've been waiting on a stove for eight months. It's on backorder and Home Shield doesn't backorder so they’ve got to wait till they get it in stock.

Our house was built in 1987 and we have some older appliances. If things go wrong, it's nice to have American Home Shield. You can put in a claim on the internet or call them and tell them what's wrong. They hit you with a charge right off the bat then they set up a repair person company. We did a claim with them when we found out that there was a toilet that was leaking. A technician came out around Thanksgiving and that was okay with us. His name was Alan and he was excellent.

The dryer wasn’t coming on. I had a great experience with the AHS rep on the phone when I submitted a claim. The tech explained exactly what it was and he finished the job within 15 minutes. He found out exactly what it was, and he did it right then and there and did what he had to do and left. Everything is operating very smoothly now.

We called American Home Shield because we didn't have any water pressure. We had called the water company and they had said it didn't have anything to do with their end of the line. It was probably the regulator. We called AHS and when the fellow come out, he said, "Oh, yes. That's what it is." It was even leaking a little bit. He said that we didn't have any water pressure at all. So, he got that fixed really quick. He was a very nice young man. I had asked him about our faucets, but he said they just needed to be cleaned underneath where the water comes out. We had just bought the house, so he didn't fix those.

Among the warranty companies I've had in the past, AHS is better than the rest. But there's a lot of back and forth and there is nitpicking when it's time to determine whether or not I'm able to get something covered. I'm still waiting a claim that should have been settled a couple of weeks ago and I still haven't heard from them. But AHS is okay. Sometimes the contractors are good and sometimes they're not great. If they're not, I usually have an opportunity to call back and say “This one isn't working,” and they reassign me.

The ice maker of my refrigerator wasn't working. I did a claim and the rep was very helpful. I was told that I could go ahead and get somebody out there if I wanted to. American Home Shield ended up notifying the refrigerator guy and he did not call me. I then got an email from the home warranty company stating, “If you had not heard from him, you go ahead and call him." I did and I got a response that same day. American Home Shield was really looking out for me.

I had a hot water heater that failed on a Thanksgiving weekend and we were without hot water for that entire weekend. We weren't given any indication, even by the contractor, if this would get done during the week because of all the COVID shortages. There was no way for them to set expectations with me and I was not able to set expectations for my tenants. We felt like we were in limbo -- not really sure where this was all gonna go.

The hot water heater was failing. We could get one and a half showers out of it and it wouldn't give us enough hot water. The contractor came out and made some adjustments on it. They told me to call them back if it continued not to heat properly, which I did. They did a few other things but we never could get it to heat right. Now, it's down to where we're getting lukewarm water out of it. You're lucky if one person can get a warm shower. The contractor said they were gonna replace it and they called AHS and got a work number. I've got the number where AHS said it would be replaced.

I have an older home and I don't have the $500 it might cost to fix the things. I call American Home Shield for a claim and pay $100 for them to do any services. Most of the time, I bunch claims together so that I'm getting the most bang for my buck. I wait until I have three problems then I can pay $100. Technicians would come out and fix all three. One contractor came out and they were wonderful. Everybody was very polite and they did what they could to try to figure out what was wrong. The last guy that came out really took his time and searched around on the dryer and the washing machine. But sometimes, it takes a long time for technicians to try to figure stuff out.

I wasn't happy with one of the companies that came out. We own a duplex and have renters. We requested service for an air conditioning unit and the company came out and said it was one thing and that it was on order. They came out again and said it was something else and they couldn't do it. There was a bee’s nest out there, so we got rid of that. It took two months to do this. In the meantime, our renters didn't have air, so we had to give them a break on their rent for two months, which was out of our pocket. American Home Shield should get a bigger variety of vendors.

We do our claims to American Home Shield online. It's pretty flawless and easy. The only thing that we ran into and we've kind of worked our way around and figured it out was, usually, when you submit something, it always seems like they always try to send out the bottom companies first. The way my wife is, as soon as we find out who’s coming, she's doing her research.

I've had to use American Home Shield once for a plumbing thing and it was great. I filed it online and the people got back to me right away. I would rather have spoken to someone on the phone but I have to wait longer. They set up the time for the guy to come over. I told them what the problem was. The guy came out and had everything with him. Within a short time, he did the job. I was very satisfied. If I have a real problem, it's good to know that American Home Shield is backing me. I would be happy to recommend them to anybody.

We had some electrical problems and American Home Shield was very prompt. They called me to let me know they made the appointment. The lady from the electrical place called me and asked if somebody would be available the next day. My husband was available and the guy, Joseph, fixed the problem. Whenever I need American Home Shield, the contractor has come out. When the hot water heater flooded our basement, the repair guy came and he was good. We had to get a new hot water heater. People should get AHS. It’s good to have.

My garage door wouldn't open or close. The fellow that came was sloppy about his workmanship. He put everything on backward. I changed it all around and that worked. This summer, I had a claim on a pool pump. That took longer to get the parts but that was no fault of the technicians. American Home Shield has been very good. They are better than Select, which I had before. The only knock would be I was told the deductible would be $75 when I signed up but that turned out to be $100. Other than that, everything seems to be pretty good.

Our dryer stopped tumbling. They were able to get it to tumble but they had to come back because the seal was off of it too. They told us not to use it for 24 hours because they had to glue it. The tech was really good. He explained and showed us what happened. The other claim we had was for our heater. But there wasn't anything wrong. We got in reusable air filters and they weren't thin enough for air to get through them and it was affecting the heating system. The tech let us know that. Since then, our heater’s been fine. AHS is really good because I only have to pay the deductible when they process my claim and see what's wrong and fix it. Or if they can't, they'll put in an order to get it fixed.

We had an odd sound coming from the inducer fan. We're selling the house and we wanted to get it checked out before we sold it because the inspection turned it up. So, we called American Home Shield. The tech was prompt and nice. He said it showed signs of wear but he couldn't replace. We understood that AHS wouldn't cover it unless it was a failure so we had to take action. We called other heat pump companies and took a couple of estimates, and got it repaired because we needed to for the new owners.

American Rooter was here several times. Initially, they came in and fixed the pipe that was leaking. It lasted four months, then it started again. Their next attempt was they replaced the toilet and did the seal, which lasted only a week. The seal had broken underneath the new toilet, and all of a sudden, it was leaking again down to the pipe. The last time American Rooter was here, they replaced the pipe for me because now it was at the point where they couldn't tighten anything any tighter without making a bigger problem. It would've busted the new toilet. American Rooter went above and beyond, and I was very pleased with them. Each time they came, they did a repair and it was done within a couple of hours.

When I turned the furnace on, it used to turn off. The way the mechanic explained it to me was there is a switch. When the heat exchanger tries to overwork, there is a system so that the switch turns off. For some reason, the switch was bad, so it was turning off itself. They tried to fix it but it didn't work. They had to buy a new switch and it's fine now. They were quick, cordial and explained everything well.

American Home Shield has been pretty good but I would like for them to email me what exactly is covered under everything that we have. I have had everything done - heating, cooling, refrigerators, garage door opener and well pump. But they didn't cover my tank, which they were supposed to. That cost me almost 2,000 bucks so I’m not happy with that. But the guy was nice. He knows what he's doing. Our stove was down for almost three weeks and when the part finally came, he came out to do it the day before Thanksgiving.

The toilet was stopped up and the contractor had to snake it. The guy was manageable and efficient, and the repair helped tremendously. It was a guest bathroom in our house. There are three girls in the house so it was good to have that available. American Home Shield was the best decision that I made being a homeowner, and especially being a recently divorced one.

The heat wasn't blowing and the tech got here quickly, and was in and out within 10 minutes. He explained to me what happened. He was excellent and I appreciated him. The online claims submission process with American Home Shield was good. But when I first started, when you put in a request, they would contact me and let me know that somebody’s coming. Now, you request it and then you wait for the contractor to call you. There have been occasions where I didn't get a call so I had to call. But with the heating situation, it was great. That particular company called me and coordinated with me about when to come out. For the most part, AHS is very efficient and has good contractors working with them.

This is the first time I've used American Home Shield in the three years I think I've had them. I've heard, "Don't get it. Don't do it. They're very hard to work with. They don't call you. They don't answer. It's gonna be a horrible experience." And I heard a lot of bad stuff, so I was leery when I called American Home Shield. First, they said I had to do it online. I said, "I'm not very computer literate." The rep said, "Okay. No problem." And she submitted my claim for me.

The dishwasher was flooding and when I called AHS, they sent a tech to check it out. The tech took it apart and said it was not good any more. Then he called AHS and gave them all the information, but then somebody at American Home Shield called me back and wanted that same information that was already given. I felt that I shouldn't have to given it because I didn't measure this and that. But the tech was still standing there, so he relayed all the messages to me. Other than that, the tech was good, clean, and neat.

I've been with American Home Shield for years and I just call them every time something goes wrong. It doesn't always work as smoothly, but this time it was smooth. One of the breakers burned out. The electrician came and he was good. Everything is working now. The only thing is that the response of the reps at Home Shield when trying to get your order completed is slow.

It's been terrible with American Home Shield. Over the summer, I got them ‘cause my daughter has them. My refrigerator that's only two years old broke down at the end of August. I called American Home Shield and a repairman came out here. He diagnosed that the compressor wasn’t working. He referred me to Appliance Guard Pro. They scheduled me to come see it. I took time off work but they never showed up. I took another day off because I needed my refrigerator fixed. On October 7th, they fixed it, or so I thought. I asked the tech if there was a warranty on the service and I was told I had 90 days. But my refrigerator never got cold. It wouldn't make ice and made a lot of noise. I kept calling Appliance Guard Pro but couldn't get in touch with them. I called American Home Shield five or six times but couldn’t get through. They had an hour wait or they'd say they'd call me back but they never did.

The technician that came out was wonderful. The issue was when we switched the unit from AC over to heat, the heater would kick on and work fine but would never kick off. The technician looked at the wiring on it, and it was wired improperly. As soon as he fixed that, the issue was fixed.

Recently, the unit was turning off and on. It was just a loose wire and the technician addressed it perfectly. I just wish American Home Shield would do something more with the maintenance side. I had a dryer issue. It works, but it takes about three or four times to get a load dry, and they don't consider that to be covered, even though my dryer is covered. They consider that to be a maintenance issue instead of just replacing the heating coil. They could change some of those looks on what should be considered maintenance and what is still covered under the contract.

The basket in the washing machine was loosened. All the technician did was tighten it up, and that took care of the problem. Before that, we had a sensor light go out. It was on the outside of the house. A guy came and looked at it. American Home Shield charged me $133.75 then they said they don’t cover outside sensors. I should not have had to pay $133.

Airboss came out to work on my dishwasher, microwave, refrigerator, and stovetop. The dishwasher is not cleaning completely and the tech said that the sprayer was not spraying out. It was going in one spot, so he had to take the top and the bottom roller that sprays the water. The stovetop, when it came on, it cooked only on high even if you turned it down or simmer or medium.

We had a home warranty company and when we had a complaint or a problem, it was rough. Once that year period came up, we went back to American Home Shield because we knew what kind of service we got with the people that we had before. We've been with American Home Shield since 2008, except for that one year, and we didn't have any problems. The people that were sent out were reputable and helpful. We had one contractor come out for a claim and they were very good. They came, assessed the problem, and they ordered the parts. They got things done really quickly.

We had a maintenance on the furnace at our home. It was a pre-season checkup. There was an advertisement in my email and I did that, which cost $75. I had the techs before when they did a season tune-up on my central air. They were very competent people and I like them very much. AHS is a good investment, especially as long as you're not an idiot and take care of your stuff. If you don't take care of your stuff, you get what you deserve. But if you're competent and take care of your stuff, it’s a good coverage. It has been an excellent experience with AHS.

There was no heat. The technician turned the heat on and it was freezing cold. He did some settings and it worked. It was a good experience. I haven’t used American Home Shield much because I have a high deductible. So, in the last five years, I’ve used them a couple of times only.

The online portal and the way that you engage with American Home Shield’s team and open requests is both streamlined and very easy to use. We had two service orders and the first one didn't go so well. A1 Appliance Repair came out and diagnosed the problem, and ordered the part. It was not necessarily their fault, but the part was backordered. It took a long time. Then, the icemaker magically started working for a short period so we cancelled that order. About a month later, it stopped working again so I put in another service order through American Home Shield. A1 again was dispatched and they handled it brilliantly. They got the part within a week and they came, swapped it out and the icemaker has been working well ever since.

The service of AHS is okay. But they don't cover too much. They just cover basic things. I asked for the garage and they said I did not have it. Before we did it, they explained to me, "You have to buy the garage, you have to buy a different kind of package." That's one of my concerns. They're supposed to let us know before. But the contractors have been good. With my recent plumbing issue, the guy came and fixed it. I really appreciated it. He also came within two days. I also like that AHS is covering plumbing and they covered an issue on my toilet. They charged me 75, and then the techs came and fixed it. AHS is beneficial because I don't need to call anybody. I need to just call them and they know who to direct.

Usually, American Home Shield does a good job when I have any claims that come up. I like the fact that I pay the $100 deductible. If it was $500 or $600 to replace something, I'm still just paying that $100 deductible. When my faucet was broken, the contractor that came out determined the one that I had was no longer usable. We liked the style of the one we had so I bought a new faucet and they replaced the replacement faucet that I had purchased.

So far, I’m satisfied with American Home Shield's service. Recently, they sent someone for a leaky toilet and the leaky faucet that had backed up. The claims process was quick and easy. The service was good. The tech came in, looked at it, and told me what was needed. He was very verbal, kind and professional. We were happy with the service.

In general, our experience has been pretty good. It has saved us some out of pocket. We've had our disposal replaced. We've had blockages like in the kitchen sink that somebody fixed. We've also had an issue with the air conditioner compressor that ended up getting replaced. I"m a fan of having a service contract on the home.

There was repairman who came out to work on my hot tub. He took a piece off my spa and never came back. I called and was trying to get American Home Shield to understand the situation. They pretty much did, but there was no follow-up on it. It got to be to a point where nothing was ever done about that. There was another repairman that came out to work on our refrigerator and he broke the icemaker. When he broke the icemaker, he said that American Home Shield was gonna cover the part that he broke in order to repair it. But he never did anything about it. I contacted American Home Shield twice to let them know that their repairperson said that he needed to report it to them and that he was going to be coming back out to repair it. That did not result in the person coming out.

American Home Shield does a great job. They are easy to reach by phone or on the internet. I call them, they send somebody. For the last few years, it has been the same man that has fixed the heating, Gary, and his company called like they said they would. Everything is like they said they would do. We had a little thing this summer when I had something wrong with the pool pump. It had to do with getting someone to service it close to our area, which is hard. And with COVID, that took a little while, but it worked out fine. I'm very satisfied.

My dryer wasn't working. The belt wasn't spinning right and it was making a squealing noise when it spins. I did a service request to American Home Shield and somebody came out relatively fast. It was only about two to three days. I had another incident prior to this that was absolutely terrible, but this claim was good.

The AC had a float valve switch that was stuck. The tech came in and knew what he was doing and fixed it. It worked out great.

The claim process is phenomenal. It's a lot better than the last organization I was with. The techs actually come and fix my problem. AHS finds good people and I'm thrilled with their service.

A lot of the other companies were very aggressive in their marketing and sales while American Home Shield was very professional. I used them a few times and they are good. I've had them for three years in New Jersey and there was only one time when they were slow in responding to a request. And that was because it was something about my air conditioning. It was during the middle of a heatwave when everybody and their grandmother was calling for air conditioning service. Finally, I had worked out the problem myself, called AHS and cancelled the appointment.

A shower faucet was leaking and the tech was able to resolve the issue that day. He was very nice and seemed very knowledgeable. We used to have American Home Shield years ago and we're back with them now. I like having the knowledge that somebody’s gonna come and fix our stuff.

I called the number in the little package of information that I got when we bought the insurance policy from American Home Shield. They asked me what problem I had and I said that I got a running toilet. The rep scheduled the plumber to come out and then, I got text messages saying that the repair was scheduled for this date and time. The plumber who was gonna come out originally in the morning had a family emergency so another plumber had to be sent out. So, they let me know it’s gonna be rescheduled for later in the day. They kept me posted on when the guy would be here. The guy from the plumbing company was a very polite and cordial young man. When he came in, he put on little booties over his boots so he wouldn't be tracking stuff to the house. I showed him what the problem was and he fixed that initial problem. Then, we noticed that the tank was filling slow so, he fixed that problem as well. He was great. I had a good experience with him.

The deductibles went up high, but I was pleased with American Home Shield. In addition to plumbing, I got the electronic package also through American Home Shield. So, the plan covers the entire house. One tech was here doing the television. It went out. When we called in the claim, AHS took care of that. The toilet was working good, and the shower was too until Thanksgiving. I had company over a lot and that was when everything started backing up. The guy said that he couldn't undo the stoppage in one of the restrooms, but the other one was working. He told me that AHS called back to say they would not cover it because it was a pipe that may have broken. I haven't heard anything back from AHS about this. I've heard only from the plumbing company that they want to charge another $500 to run a camera down the line and see if there was a crack in it and exactly where the pipe burst.

I used Mr. Rooter Plumbing before and that's part of the reason I was happy to have them again. Lee was very cordial. He identified the problem, used his appropriate tools, took care of the problem and went on his way. The claim process with American Home Shield, most of the time, works very smoothly. I've done it online, and that generally works fine. I have occasionally had to call their human beings and troubleshoot something about a claim that either a serviceman didn't contact me for, or there was a need for a recall. It's always worked very smoothly.

Something seemed to be missing from my machine that may have fallen out so the machine wasn't efficiently washing clothes. A tech came and addressed that on his first visit. He had to put the parts order in when he first came out then came back out and got them installed really quickly. He handled it pretty efficiently. One of the biggest benefits of American Home Shield's claim process is the ease of use. I have a few locations of coffee shops and with American Home Shield, I do not have to worry so much about scheduling home repair stuff. I just go online and say I have a problem with something. They then handle who comes out.

We did a claim Sunday morning for a hot water heater that developed a massive leak. American Home Shield was able to send someone out at least Monday and, after a couple of calls back and forth, they were able to get a new water heater purchased and installed by Tuesday. The water heater is working really well. The claims process was easy enough. The vendor contractor was assigned pretty quickly, so I was able to talk to them directly and start working with them. So that worked out well.

We replaced our unit. We installed it ourselves, and we had it on an emergency setting. It was working for a few weeks, and then we went on vacation and came back, and the heat wasn't working. It was just installed incorrectly. The tech who came told us how it should be installed. He changed the wires, and it worked. The claim process of American Home Shield was good, but it probably would have been a little more helpful if I could talk to somebody over the phone. I had to do it online, and then I had to call to make some changes. But I couldn't call, so I had to cancel. It would have been helpful if I could get them online.

The most recent claim started in October. I had no hot water. The contractor, Allegiance, contacted me within 24 hours after I filed a claim. They were very professional and courteous. They troubleshoot it and fixed the issue right away.

I had a problem with my AC last year. A coil needed to be replaced and it was $4,000. I had to pay so much for that, and I thought that American Home Shield would cover more of that cost. In addition to that, my monthly fee went up. I was not told that. Also, for that $100 you have to pay, sometimes they can't even fix the problem. Then you have to get them to come out again for a second $100. When my heat went out, I called American Home Shield and paid $100. The guy who came was very professional. He told me what was wrong with the unit. However, Lennox does not have my part. Everything's on back order. He couldn't fix it because the part is not in so we're without heat right now. He gave me an alternative so I could buy a whole new unit but why would I want to do that when I have a warranty? He told me it would be $2,000, $3,000 and I told him I was not doing that because American Home Shield covers the part that I need.

The garage door would not go up at the control panel. The up and down limit, for some reason, got out of adjustment. The claim on it with American Home Shield went well. The tech came and did some adjustments and it's working fine now. I'm disappointed in the refrigerator claim though. I've had two calls and two service people, R&R Refrigeration, that came out two different times over four months. The ice maker on the door quit working. He came and he put a new ice maker in. It worked for about two months. I called and they said, "Well, we're only going to guarantee it for 30 days." American Home Shield did. So, I paid another $75 deductible and they came back out and put another ice maker in. It worked about the same period of time and it quit working.

American Home Shield typically does a decent job so I've kept them. Their provider network has gotten better over the last couple of years. Recently, the washing machine was unbalanced constantly. A contractor came and looked at it, diagnosed it really fast and ordered the part. They came six days later and fixed it. They did a really great job.

Three of our appliances were not working so we called American Home Shield and asked if we could get someone to come out and take a look at them. It was pretty easy for a technician to come out. His name was Terry. He called, set a date, and came on the date. He was personable, well-mannered, and professional. He was a reasonable guy and he knew what he was doing.

We had an issue with our furnace and the tech that came was super informative and responsive. Everything was resolved. We just like the peace of mind with this home warranty and so far, we've had to use it a couple of times and it's proven to be helpful. We've recommended Home Shield and we've had people buy it.

We had an issue with the garbage disposal. Rooter-Rite was sent and their technician got out here within the day. He did a fine job. I like just being able to call and have a small service fee and be done with this warranty.

My kitchen sink was backing up and water wasn't draining out. AHS sent me the name of the company and the phone number. That company has been here before so I was familiar with them already. The tech sent us a text to let us know he was on his way. He was a nice young guy. He knew his stuff, quickly figured out what was going on and fixed it. When it was all over, he said there was some kind of clogged down in the feeder pipe from the sink down to the main pipe and he snaked it. Having AHS has been great.

I called American Home Shield about my dishwasher needing to be fixed. Through many calls and a dozen visits by various American Home Shield representatives or various subcontractors, the problem was not resolved until November. The issue was the ineptitude of the people installing the product. The product that they brought out was bad. They didn't know what the problem was. They couldn't assess it even though I told them what it was. It was absolute lackluster. I've used AHS multiple times, and the use of website is not great. Communication isn't great. Response time could be better, too.

American Home Shield has been responsive. When the refrigerator and stove went out, I called them. They sent someone out, but someone else came out. They needed to do a second opinion, which was fine. It was fast. The technician came in and knew what it was he was doing. I was pleased about that. He said they were gonna order a part for my stove because it needed a sensor. But the refrigerator has to be replaced and I've been without a refrigerator for a couple of weeks now. American Home Shield sent me an email yesterday so I'm going to go through that process to now get a new refrigerator. I can get my refrigerator through Lowe's and take advantage of the different discounts that they have.

The tech was awesome. There was a piece with our dryer that was broken, so he had to order it, and then he replaced it.

I had several dispatches on this GE Monogram refrigerator. There was a noise being made two or three months ago and a GE Monogram guy who had serviced us in the past came out and he had ordered the part. It turned out that the refrigerator was losing temperature. My caretaker moved everything to another refrigerator so that the food wouldn’t ruin because I was not in the house for a month or two. The guy then replaced the part and it turned out to be the freezer fan. He ordered that part and that part was put in. Then the icemaker stopped working. Because I wasn't there, we didn't test to see if that involved the icemaker or not. We then waited four weeks. Another company was dispatched and on the morning that the repairman arrived, the icemaker started working without doing anything. He said to call him back if anything happens.

The garbage disposal stopped working. The contractor called me two days later. When the tech got here, it took him less than five minutes to fix it. He was very professional.

I had a water leak somewhere. My water bill quadrupled. I got a notice from my water provider that they detected a leak so I contacted American Home Shield to send a plumber out to locate it. They sent Brick Street, and I had a running toilet and my hot water heater was also leaking. So, I fixed the running toilet and AHS replaced my hot water heater. I'm just waiting on my next bill to see if it made a difference with my water consumption. But I was satisfied with my service. I have only had an issue one time, but that was because the particular company had to keep coming out to fix something that they should have fixed before. But that was the company, not American Home Shield. But they made it as easy as possible, considering the situation.

I was very pleased with what the tech did. He was punctual, he had a nice personality, and the problem was rectified quickly. He would be somebody that if I had another plumbing issue, I would call to request him.

I called American Home Shield to see if I could get the faucet and the bathtub fixed. They were running really high. American Home Shield sent me over Budget and they came out. They looked at it and said they'd fix it. The guy said he'd be back. So he came back and then he took the panel off of the wall. Then he said he had to get an estimate to see how much it will cost. Then it cost extra to have American Shield send somebody back out. But I had to pay that price. I didn't like the back and forth part of it. I also didn't like that they left the job open.

The garbage disposal stopped working. The plumber came in and replaced it. This is the first claim I've ever had with any home insurance. I liked that when I called, they answered the phone.

I was baking and I noticed that at some point in my baking, the oven was not as hot as it normally would. So, when I put my first cake in, everything was fine, came out perfect. I noticed that the next several cakes that I tried to bake all came out round. There was like a bubble. And I was baking pound cakes. The gentleman tested the oven and said that the oven cycled the way that it was supposed to. There was an eye on the stove that was not lighting up the full flame. He corrected that. But I was more so concerned with the box itself. And since he couldn't duplicate the problem, he couldn't make any repairs than that.

American Home Shield is an organization that should be avoided at all costs. Investing money with American Home Shield establishes a business relationship with a company that has proved to breach its own agreement. If and when you need to utilize the service, the AHS people you will be dealing directly with are representatives who work out of the country and speak very poor English. In addition, they lack integrity and make no effort uphold high standards. The fine print of your agreement with AHS implies a guarantee that AHS will profit and no guarantee that you, the homeowner, will benefit.

In my recent claim, the furnace went out. The inside temperature of my house got down to 57 degrees. I called American Home Shield on a Friday and they told me that someone would be in touch with me from the heat and air place on Monday. When the guy came out and investigated everything, he said that it would cost me approximately $1,500. I was a little upset. This was not my first incident with American Home Shield about my air conditioner. It went out this summer and they came and fixed it and I didn't pay anything.

The last time that I had a claim, the contractor came pretty quickly. But there was another time where nobody could get to me, and I had to get somebody else. That experience wasn't so nice.

I love American Home Shield's service. The issue was the major fan in the refrigerator. The tech was professional about it, just did his job and leapt out.

American Team came and did a tune-up on the HVAC system and they were excellent. The plumber guy's customer service could just be a little bit better. He asked for a time that I'd be home. He didn't let me look at my calendar and I didn't like that. When he got in the house, he was just rushing through everything. Now, I've been waiting for a little over a month to repair my refrigerator. American Home Shield took the money out for the deductible, and we did a video call, but no one ever came to service it. It is still making this knocking noise in the back. The tech said that he had to order a piece, but it's been over a month. He should have made some type of contact, whether giving me a tracking number or sending me some type of progress. But I heard nothing.

Epic came out and they said that they could not repair the unit because it was a package unit. So, they had to transfer us to another company that could. They were honest. The tech explained why they couldn't do it. He told me he would immediately get in touch with Home Shield to let them know, so we wouldn't be waiting. I felt like the transaction was smooth between us having alternatives. As far as submitting the claim, I called AHS. Right when I called, the service was set up. Then Epic was in touch with me. It was a quick turnaround. It was our first claim, and it went well and I would recommend because we didn't have any trouble. They stood behind their word, and they did what they said they were gonna do.

I had a great experience with American Home Shield. I saw a leak from some white pipe in the garage. I called and made a claim, scheduled an appointment and somebody came out and fixed it.

Sometimes, 24 to 48 hours is a little bit of a stretch for everything. When I call to ask a question, their response is 24 to 48 hours even to answer a question sometimes. But outside of that, the experience has been okay. Recently, there was water build-up in the bottom of our freezer. My wife called American Home Shield and they sent out Good Guys. This time we had a very good tech. He knew his product. He knew how to fix it. There was another issue that he was going to put in for, and we have yet to be able to hear back from American Home Shield as to whether that was done. I can't say so much for the last one that we had from the same company to come and fix a garbage disposal that we never got fixed. Sometimes it works and sometimes it doesn’t. It is frustrating but we just deal with it. Overall, I suggest to anybody to always get a home warranty.

I've had American Home Shield for 20 years and they're always available and they usually send someone out in fairly good time. They just don't always send the best people. However, we were very fortunate this time. I used them recently for my furnace issue. I did a little research on the company and the company had good write-ups, so I was comfortable with them. Sure enough, they sent an excellent man. He was able to diagnose it to get the correct part and do it promptly. I called them over the holidays, so there was a little bit of a delay, but at least it was done satisfactorily.

The heating unit would kick on for a minute and then the temperature would drop all the way down to 62 at night when it was set on 72. The tech said knew what it was and he explained everything. He said it was an easy fix and he fixed it. He was very knowledgeable. With American Home Shield, I cannot complain. The only thing I dislike is how long it takes sometimes to schedule something. They tell you to go online and fill out the request, and you do. It acknowledges the requests. Then it takes them a little while to get a provider to contact you. Also, sometimes, there's a language barrier that I can't understand when speaking with the reps.

When looking at warranties for the first time make sure that things that you think are covered are covered. If not and you end up spending your money, it would be quite disappointing. Over the years, we haven't had any trouble with American Home Shield. Every time we call, the matter is solved just like in the case five years ago when we had some issues with our air conditioner. We started off at $50 claims with American Home Shield and now, it's $75. We’re looking at almost 20 years. Something that's $15 20 years ago isn't gonna be $15 now. But it’s all good.

I like the convenience of having American Home Shield. I did a claim when I could not figure out why my front water hose spout wouldn't work. The guy that came was friendly. He had to figure out where the valve that actually turns it on was. He had to remove some drywall and come to find out that whoever patched it up had patched up that valve as well. Everything's working okay. It actually didn't need to be repaired. It just needed to be found.

American Home Shield’s service works great. We’re in an area that has a lot of different contractors and I could choose from them. But I have another home in Louisiana and it appears that the contractors are limited. One contractor that they assigned to me, Total Air Care was horrible. They came to my home four to five times. Everything was insane. They lied a couple of times about a part being in a truck and they also said the truck broke down. It was several things that were really bad with them. They never called ahead to say they were on their way and they showed up three hours after the time period. When I told them I was not home and asked them to wait, they wouldn't.

The tech from Frog Pro Services who came for the thermostat was a really nice guy. They couldn't do anything, though, and on the next, next day they came and changed my thermostat.

The technician from Service Plus Repairs did really good service when he came out. He said it was the compressor and he came back with some part.

A-US Air Conditioning of Texas were great but last time they came out, they had left their valves on my AC unit. I was having a Halloween party and I didn't want the kids to get a hold of them. I tried to call and tell them but the guy didn't return my call, so I just left them on there. When I let them off, all my Freon came out. So then I filed another claim and I had to pay $75. Then they told me it was going to be $100 a gallon. So it was going to be $555. I was able to pull up the receipt and it happened to be the same company, so he didn't charge me for the Freon.

I had a plumbing problem. My water was backing up in the back. This happened on a Thursday, but I couldn't get anybody till the following Tuesday. AHS gave a number to call to make the appointment with the contractor. When I called, they never answered their phone. So I had to wait. They didn't call me till Tuesday. But overall, when the guy came out, he really did a good job. What I needed was not covered by AHS. So I had to pay an extra 500. I like the claims process so far. But I didn't like the part where I had to wait four days in order for somebody to come out. But other than that, when I did get the service, it was good. The guy was really nice.