American Home Shield Reviews

I'm happy with American Home Shield's service. Some service guys came out once because the heater was not working. They replaced some sort of electronic components. It worked for about a week. It went off again. They came out earlier this week again, fiddled with some stuff and it seems to be working again. So, there's been two visits in the last two to three weeks. In my situation, my parents live in the house, but I own the house. So, they called the number and explained to them what happened. Because all of my information is on the account, I received some email saying, "This person will come out on this date." According to my parents, the service guys showed up when they said they would. They solved the issue. So, they've done a good job.

My toilet was draining very slowly and backing up. No matter how many times I plunged it, it would work but then it would stop working. So it was totally unusable. The contractor came in and they were very pleasant and accommodating. The tech said he needed to snake it and then he looked in the back of the tank. He was a very nice guy. But he couldn’t even snake my toilet until he got ahold of American Home Shield and got it approved first. It took him over a half hour to get it approved by American Home Shield. For anything they do, they have to get it approved first. American Home Shield should be conscious of the contractor's time also. I really felt bad for them and I actually apologized for American Home Shield for not being more accommodating to them when all they needed was a yay or nay on snaking a toilet.

American Home Shield's service has been pretty great. I had a microwave that just went out. I was a little upset it took a little while to get the microwave in, but somebody came and installed it. It didn't cost me anything. The technicians who came to check it were really quick. So, as soon as I set it up, they came the next day, took apart the microwave, looked at it and they were like, "Hey, this is gonna cost more than to just get a new microwave. So, just gonna call it down," and they were out. Then, once I ordered the microwave, it took like a week for them to get it. But once they got here, it took the other guys 30 minutes to put the microwave in. They're super professional and I like it. Having the warranty is a peace of mind. If I didn't have them, I would have had to pay 300 and some dollars to get a new microwave.

AHS's coverage is pretty thorough. But, I wish the people answering the phone were more competent. Right now, it's hit and miss. Sometimes, I get a representative who is knowledgeable and able to handle the call. Oftentimes, they tend not to understand what's going on and it can be a bit irritating. Initially, we had a plumbing issue with one of the faucets. The contractor was a disaster. They took apart a faucet in one of the bathrooms and they couldn’t put it back together. Also, they wanted to charge us out of pocket for $380 just to put a stopper for the water to be turned back on. So, that was not a very satisfying experience. But other than that, it was good. Last year, we had a couple of appliance claims that were handled well. We also had the tune-up service that also went through American Home Shield. That went okay.

There was a leak in my system, and it flooded my floor in my kitchen. Climate Masters came out after I did a claim to American Home Shield, and it was just a little clogged drain piece on the furnace. The guy was on it. From start to finish, it probably took him 25 minutes. He was pretty quick. So far, so good.

My AC wasn't working. I did an online claim. The contractor sent me a text message telling me that they received the claim through American Home Shield and they were gonna come over to my house. They were gonna contact me to set up a date that I will be available. They called me and we scheduled a date and time. When they came to check out the AC, they said that the fan motor wasn't working. I was very satisfied. They were very professional, courteous and knowledgeable. They got to where the problem was and they fixed it.

My furnace ran out. It wouldn’t light. It was blowing cold air. The contractor was very good. I was very happy with them. I actually had to call them out three times. What happened was I came down one morning and it was 68 degrees in the house and the furnace wasn't running. No heat was coming out. I turned off the power to everything, flipped the switch and the breakers, and then flipped them all back on. Eventually, it lit back up and started warming up the house. So by the time the technician came out, it was working. He checked everything and everything checked fine because it was running. So he said there was no problem, but if there was any other problem again, we could give them a callback.

When I logged on AHS, I found out that my service repair was given to Infinity Home Solutions, then I looked up the reviews for them which were beyond bad. So, I called AHS before Infinity even contacted me to ask if I could have anybody else come instead of them because whatever I read on the internet, all sorts of reviews were really bad. But AHS said no. They have given my contract to Infinity, so I had to stick with them.

AHS needs more competent companies to go out to people's homes and get it right the first time. The vendors need to repair things right the first time and not have to keep coming back. I’m waiting on the heating company to get back out here and I'm also waiting on the plumbing company to get back out here. The heating company that came out didn't complete the job. We realized that when they turned the heat on, one of our air conditioning units was running and that's not supposed to happen. So they need to see what's going on with the AC, why our unit outside comes on when the heat is on.

Our stove wouldn't heat. We called American Home Shield and they issued a work order for HK Appliance Repair. They never called. I called them several times and I texted them, and I got no response. And so I called back to American Home Shield and told them. That was when Sears came out. We also cancelled a washing machine claim because it started working again. But for that claim, I got the same thing, this HK Appliance, and I called and texted but never got a response.

Recently, the heat pump was icing up. The tech did a reasonable job on that. He put more Freon in and that was fine. The recent claim was okay but the one for the boiler was a disaster. AHS is just calling companies that don't work on boilers and don't know what to do. I had to have them come out over and over again. I had a lady, Crystal, who was an escalation specialist. She would call from a blocked number and give me no way to get back in touch with her. Eventually, I hired my own company to come and fix the problem because they were a specialist in boilers. I told Crystal I was calling somebody and she said they would cover it. Then, they didn't and they wouldn't take my phone calls.

AHS has been great. We used them to provide some plumbing fixes for us and it went great. They were very helpful. The plumbers were very nice, efficient and did a great job. But we had an issue where the plumbing company did not get part of the instructions, for whatever reason. So, I had to call back American Home Shield and that time, I spent seven minutes on hold.

I put a claim in for the dryer door. The contractor replaced the part and it was working. But I'm a very busy person, and I probably wash once a month. When I used the dryer again, it was doing the same thing. You dry it for 20 minutes, then it shuts off. You gotta wait for it to cool down before you get started again. By the time I found time, I called American Home Shield and asked could I have somebody. The second guy came out and said, "You don't need to be having this dryer plugged in. I need to fix this part. This could cause a hazard. It could cause a fire.” They unplugged it and replaced the part.

My house is 16 years old and my appliances are slowly going bad. I bought my American Home Shield warranty when I got divorced so I would have somebody to call for repairs. Now I've got a broken dishwasher and a broken washing machine and I don't have any signs of getting those fixed for a couple of weeks. American Home Shield can't get the parts or won't get them for probably 18 days. I had no way to wash my dishes.

My most recent plumbing claim with AHS was a hot water heater. American Home Shield paid for the new hot water heater, ‘cause the plumber came out and identified it as being defective. It was 10 years old and had to be replaced. American Home Shield and a plumber determined that it was time to replace it and that was great. Then the plumber decided that, because of the existing piping that was there, they needed to charge me $700 to rerun some of the lines because it wasn't up to code. The unit that they brought out was 15 inches shorter than the other one. They were charging me because they had to replace 10 inches of line. I felt that was unnecessary. I'm not really a good person to go fight with vendors, so I just let it go. But that was something that really upset me.

The ice maker in our refrigerator went sour. The techs had to put the part on order. It took 10 days and the tech came back and fixed it. For the most part, AHS does okay. We have put a number of claims in and I don't have any major issues. In a perfect world, I could make phone calls and the techs would fix my issue on the phone or be here in 10 minutes. But we don't live in a perfect world so sometimes it's a while before I get service. I had a plugged drain and I called AHS. The contractor said, "We'll see you a week from Tuesday." So, I canceled the order and I unplugged it myself.

Our dishwasher broke down and the contractor replaced some parts but it’s still not working. So we've rescheduled it for this Friday. We already paid our maintenance fee of $125. So, I'm not anticipating that American Home Shield is going to charge us again. If they do, I will request a refund on that. The dishwasher is something you use daily. So, it’s not a decent timing for somebody to show up to fix it. Initially, it took more than a week and the second time we called, it took longer than a week. This is our second time using AHS and the first time was good. We had an external refrigerator that we’re using that’s in the garage and the contractor was able to bring the part and fix that quickly. It was not a big deal for us because we have another fridge and we didn’t have the need for that. But as far as the dishwasher is concerned, we only have one.

Generally, I've been pleased with American Home Shield. But the local vendors that we have to use could be a little bit more responsive. We tried to schedule the tune-up a month or two ago and the vendor came out just last week.

I had a leak in my faucet on my tub. I did a claim to American Home Shield online. Their site was very user-friendly. It didn't take me very long to put it in at all. Then, shortly before the actual person came out to do the repair, I received his name, personal number and location. American Home Shield sent me a tracker once he notified me that he was on the way, and I could see where he was. I would highly recommend others to get AHS.

I had a boiler that needed to be repaired. That was a lot of work. AHS only ended up giving me 1290 and the boiler was $1800 not to mention the labor. I thought they would have fixed it. Recently, the tech fixed my garbage disposal. He was very professional and got the problem resolved that day.

I've been with American Home Shield for 20 years and I like that they have vendors to do a repair. I don't have to find one. It's just that the vendors and technicians that have been sent out to me are mediocre. I had a plumber come out and then they did some repairs. But I still had some issues after they left. I had to call another plumber on my own to come and fix it. I didn't want to deal with the same company coming out. Sometimes it should be a covered item, and whoever comes out tries to figure out how not to cover it or collect the $75 and move on. So, you take your chances on what day it is and how the guy that comes out feels. Because I'm a very busy guy, I don't want to deal with it. But if I just take that $1,000 and put it in a bank account, I just draw down on it, I'll have something left.

I've heard a lot of people complain about home warranty services and about how terrible they are. But every time I've had experience with American Home Shield, it's always been positive. If I take all the money I pay on my monthly premium altogether, I may be behind. Just like one time, I had a circuit board gone in my air conditioning unit, and it was $800 would amount to 35 bucks. The parts that were on my refrigerator amount to $75. It’s just a nice thing to know about when/if something comes up, I'm not gonna have a big sticker shock right then. I also had an air conditioning pressure one time. I had to really contest and it took me to work on it. There’s been a few times I haven't agreed with them, but most part, I've been very happy with them.

A refrigerator failed on Christmas eve. I had a service technician come and he diagnosed what the issue was. He let AHS know and told me that it was probably going to be a full replacement. AHS sent me an email with my options which were for them to either purchase a refrigerator for me or I could get credit at Lowe's for the value that they gave me which was very good. Or they would send me a check after I purchase the new fridge and send in the receipt. So I opted for the eCard for Lowe’s and I ordered it. It was great.

My toilet was backed up. There was some kind of stoppage down there that I was trying to figure out. The situation happened on Christmas and the next day was Sunday. So, the plumber came on Tuesday, which was understandable. They checked the plumbing and the ejector pump, and they suggested I get the septic field flushed out. I got it done on Thursday before New Year's, and then I wasn't home that Thursday. I didn't get home until Friday, which was New Year's Eve. On New Year's Eve, I had a couple people over, and after the toilets got flushed a few times, they backed up again. So, the plumber came back out yesterday and he ran a rooter line like an 80-foot snake into a pipe that was in the basement. Periodically, he would have to push that thing to make it go. When he used the whole 80 feet, he was like, "Maybe this took care of it, maybe it didn't."

When I flushed the toilet, the water would come up into the bathtub and come out all over the floor. The tech did a great job. He was friendly and efficient. It only took him a little while to get it fixed. So I was happy with him. So far, American Home Shield has been great. I’ve used it a couple of times and I’m satisfied with it.

It was very pleasant with the repairman who came for my washer that wasn't working. He was very respectful and took care of the issue fairly quickly. My washing machine had to be replaced.

We had water leaking from the heater and air conditioning unit inside the house. A rubber plastic tube that was supposed to go to the drain had cracked. The tech from Budget AC, Heating & Plumbing resolved it. He had the part in his van and fixed it fairly quick. The unit has not leaked since. But there was one contractor that AHS had recommended for the hot water heater who didn't want to put on a mask and it was earlier on the pandemic. I have an immunocompromised daughter and it's important for us that we protect her in every way. I told AHS I never want that company and to not ever send them to this house. It was a letdown and it was frustrating. But other than that experience, everything else has been good.

I had a leaking faucet and prior to that, I had a dishwasher that was not draining, so I have had two claims within the last 30 days, and I had to pay two service fees. When I called to speak with customer service, I didn't know that there was an option to ask for someone in the United States and I should have done that. Long story short, I spoke to someone who was very confrontational and argumentative. I said that I made a claim within 30 days so I should not have to pay a second service fee, and if like that, I should be refunded partial, if not all of it, because I wasn't having any sink problems before I had the dishwasher problem.

The dryer stopped working. The drum wasn't spinning so the tech repaired that. He was friendly and professional. He did the job in a timely fashion. AHS's process was quick, easy and efficient.

American Home Shield is a good service to have for when something breaks. The washing machine was not draining, which was the same issue all the time. The contractor changed a part. Everything is functioning well.

We had a problem with the refrigerator. AHS sent a guy from GE and he fixed it. He was really good and very easy to work with. He knew what he was doing. And I was happy. Having AHS is is like having factory warranties on your things, so I'm happy with it.

AHS always took care of my problems in a timely manner. But they got technical terms that when you claim a part of the furnace, it’s considered maintenance. But that's not true. When you claim a flame sensor, that means that that sensor was in there from last year, and it got dull. It didn’t need to be cleaned. They have to go in and shine it up so it can make contact, so that the flame would stay on. So when the tech said he cleaned the flame sensor, they charged me for the whole visit. But now, it’s cold again. I need to get my money refunded to me because it's freezing in my house this morning.

My dishwasher was a few years old and one day, my wife turned it on to wash dishes and the soap dispenser didn't open. She thought maybe it just got stuck and tried it again. Then the dishwasher filled with water but it didn't wash the dishes. We decided to give the service of American Home Shield a try and I was very pleased with everything I've gotten from them. The guy that came out was amazing. His name was Hubert and at first, I was worried about getting the runaround. But he'd been with AHS for 20 years and he explained the whole procedure to me. Then he explained to me about the dishwasher, what was wrong with it, and told me what we could do about getting it fixed. He also explained to me the replacement policy from American Home Shield and I told him to do whatever he had to do.

It was leaking really bad underneath of my sink. I documented it through the American Home Shield website through my account. The website is cool. I like it. It's easy to navigate through. The contractor called me and asked what the issue was and they asked if I could just take a picture of it so that they could be prepared and make sure they had everything they needed before they arrived. They were great. They even bought extra stoppers to go to the sink. I do not have any more leaks now. If they hadn't stopped the leak, it would have rotted out the flooring in the cabinet under my sink. So, by them coming out and responding as quick as they did, that saved me a lot of money in the long run. I would recommend AHS and I already have.

Our microwave stopped working. It ended up being an electrical issue. The tech got here the next day after I submitted the claim. He was great. AHS has been affordable and easy to use. We've used them several times and it's been pretty smooth with each claim. Overall, we have saved money. If we have something big go out, it would be a huge blessing to have AHS in place. I’ve been impressed with the technicians that have been contracted with American Home Shield. We've been happy.

I called American Home Shield for the washer. It smelled like stagnant water somewhere. The next day I got a notification that a plumber was going to contact me. The plumber came out and diagnosed what the problem might have been. But apparently, the washer fixed itself.

American Home Shield normally responds in one day. The last time the contractor was there, it was good because my garbage disposal wasn't broken like I thought it was. It didn't feel like it was grinding things up correctly. The guy came in and said it was fine. He gave me some tips on how to make it work better. Nice kid. I'm glad the garbage disposal wasn't broken.

There was a leak in the showerhead and American Home Shield’s website worked well. The contractor called me and told me when they were going to be here, and the shower is working fine now. I've had good luck with AHS and I've been satisfied with everybody that's come out.

I had my microwave done here last month. The tech came in and fixed it. He had everything he needed and he didn’t have to order any parts. So far, after submitting a claim with AHS, the longest I've had to wait to get a service was a day where I had to call back because the contractor hadn't contacted me. But other than that one incident, they've been pretty on time and reasonable. They also cover a lot and you get results. But you have to watch the price of the contract every year. Mine has been going up ever since I got it but I just keep them because the service is good.

I'm satisfied with American Home Shield and they’ve been nice to work with. We've used them two times, and both times have been excellent. Recently, the ice maker wasn’t turning on and off properly and a tech was here a week ago. He was an efficient worker. He came in and fixed that unit and the other unit. We had another problem with the fan in the microwave. Unfortunately, we have the same problem again, even though the tech replaced the unit. It overflowed yesterday.

We had a plumbing issue. The guy came over to my house and I told him to check my bathtub upstairs. He did that and said that there was a spout leaking and he replaced it. He also switched the cartridge and he replaced that part as well.

There was an issue with the dishwasher and my daughter-in-law called me and said when the gentleman was there to fix it, it was not running properly and it was leaking on the floor. But he told her he fixed it. A screw apparently had come out of the counter that held the dishwasher in place. After he fixed it, he told her that it will not be replaced if something happens to it again because it was installed improperly. So when she called me, I told her that that was not what I was told when I bought the policy for her.

The response is slow and the services are very iffy in some cases. Also, the service time is ridiculously long, particularly for issues that require immediate attention. Getting my furnace worked on was good but previously, to get somebody out, they gave me one week service which is unbelievable in cold weather or if I'm out of hot water. We were very upset.

The issue was a dryer that wasn't working and it was resolved to satisfaction. The contractor had to replace some part. Everything works fine so far.

My son's furnace wasn't working and AHS called in a company that looked at it. They said it would cost about $5,000 to fix it. I called Home Shield and told them about it. I said, "What are you gonna do about it?". They said, "Well, we're gonna send out another company to check it out," and they did. The first time, all they wanted was money because it wasn't that big of a deal to fix. They put a thermostat in it and something else that wasn't major.

AHS replaced a microwave but it took me six weeks to get it installed. I was a little disappointed in the length of time it took. Other than that, everybody was professional. As far as installing it, Samaritan did well and they were efficient. I was happy with them.

We had two claims. One was the dryer wasn't heating up and the other was our garbage disposal was broken. The claims process was smooth and easy. Everybody came in and did what they were supposed to do. They communicated well and fixed everything. So far, so good. With AHS, the most you're gonna pay is what your deductible is, and you're not out a lot of money. You get things done and fixed in a timely manner.

The stove would get too hot and I had two eyes on the stove that would turn hot. The tech had to get some parts and he called us back when he got them. He told us when he was coming out, and he came and fixed it. He did what he needed to do. AHS does a fine job and we’ve had no problems with them.

My home insurance came out and said it wasn't the roof that was leaking. It was the heater. So, I called American Home Shield and the contractor went up there and said it was the roof. AHS covers the heater, while my home insurance covers the roof. Neither one of them wanna do the work. This is coming into a lot of money and that is why both companies are hesitating who is going to do it. The guy that AHS sent out took pictures of the roof and the system up there, and he said it was the roof, not the heater. My daughter got in touch with our home insurance and they sent her three people to come and look at the house so they could give an estimate. There were two of them that wouldn't touch it, while the other one never called back.

I submitted a claim online and AHS gave me information on who was the contractor and their phone number. The tech had to come in and repair the dishwasher, microwave, refrigerator, and washing machine. He was very professional. We spoke about what issues I had with each item and we went from there. All in all, I would recommend American Home Shield. The warranty is a good product to have. If something needs to be repaired, versus having to worry about finding someone to repair it, you can use the warranty to have someone to come out, check it out, and see what they can do to get it fixed.

The heater would come on but no air would come out. I filed a claim on the website of AHS and it was easy. Then, I was given the name and phone number of the contractor via a text message and an email. He was cool and I liked him. He's been here before and he was very professional. He also explained everything to me. But every month, AHS sends me a text message saying that they cannot process my monthly payment. So every month, I have to call them. Their rep said it happens because of something on the computer on their end. But my card should be on file and the payment should automatically come out of my bank. Other than that, I would tell others to use them because unless it's a holiday, they are very timely at getting the stuff going to the people that do the service.

My deep freezer stopped working. The tech called me and gave me his ETA. He gave me information on my beer fridge and how to make sure it doesn't die on me. He was fantastic. I've only had one bad service call, but everything else has always been perfect. American Home Shield is well worth the money.

In the past, we had some stuff but it was more with the people that they subcontracted with. There was a problem with our refrigerator and they had to have three different people come out. Every time a contractor would come, I would tell them, "No. They did that. No. They checked that." "Well, we have to do this." But in the last year, we've been very happy with American Home Shield. We had to have a water heater replaced and the contractor called the next morning to set up a time. They were out in a very timely fashion and looked at the problem. Then we were deciding which route we wanted to go. So the contractor said, "We'll call you back tomorrow." They did. Everything was done within just a couple of days. So I was very happy with the contractor in this case and with American Home Shield for their follow-up. I recommend them.

I have a dining room light, but none of the outlets. American Home Shield contacted two companies - one that wanted to change my fuse box and another guy that came out and took off one of my outlets, and saw that they were was shorted. One of them tried to over-friggin’ charge me. They tried to come out and shaft me for $2,700 which is crazy. And they said, "It needed to be updated. There's too much power going out." I called American Home Shield and they sent out a second one who took the outlets off and saw that it was black on the inside. I figured I got grandbabies and they might have bumped it with their little cars and shorted it out. So, it did touch.

I had a faucet leak. The tech had to put a new faucet in. The contractor was great. I like AHS. They always come out pretty quickly. By having them, I pay one price and they can fix my problem or get me something new for a pretty good deal.

AHS is still harassing me for money I do not owe them as I cancelled my account long ago. They failed to take care of my last request and danced me around mercilessly. I hope this makes a difference in their ratings!

American Home Shield has been a big help to us, financially. However, to try and call them, it usually takes a while, so I got an account set up where I just request service online. Recently, the pilot light went out on our heating system. I requested service from them, then the next day, they had Blizzard Air out and the tech got the problem fixed quickly.

The refrigerator was not cooling. The contractor did a diagnostics first over the phone, then they came out. It took them a very long time to resolve it. But the techs appeared to know what they were doing. They tried to replace the fridge with a new motherboard and it did not work. Finally, they sent in whatever they needed to send in to American Home Shield to get it fixed. We got a new refrigerator.

They did great with the claims process. Everything went very smoothly. We had some water damage. So, the techs had to detect where it was. AHS's service is good. When we call, they get right back to us and get the work done. We're still keeping them.

When our garbage disposal was leaking, I went to American Home Shield's webpage, filled out a claim and they told me what the name of the repair company was. A rep told me the window in which the repair company would arrive and that one of the representatives would call me and let me know they were on their way. The repair company did a straight replace. They just pulled out the old unit and put a new one in, and they were in and out in 20 minutes. However, the unit crapped out a week later, which I don't blame American Home Shield or the plumber. It's the company that made the thing. But I called the repair company back. They got right on it, brought me out a new one, installed it, same speed, and everything's been fine ever since. I've told people to get American Home Shield. As a matter of fact, one of my co-workers just bought a house and I said, “You need to get this.”

We have a five-year track record. Between the furnace, AC and a couple of refrigerator calls, everything has been fixed. Recently, the furnace was just trying to come on, but it never fully kicked in. It’s usually some type of igniter, and sure enough, it turned out to be the ignition system. The tech diagnosed that, and much to our surprise and good fortune, he had the part in his truck. They don't always, but it's a common part with our furnace, which is good. So, it was diagnosed and fixed in one call.

I called American Home Shield to let them know about my refrigerator but they were busy so I had them call me back when they had time, and they were consistent in getting me called back. I liked the two gals I spoke to on getting this purchase. There was just one I could not understand because the rep was either talking too fast or just didn’t speak very fluent English. The guy who came out was pleasant, very knowledgeable and knew what he was doing.

The contractor was very professional. They called me ahead of time and were waiting when I got there. They troubleshot the incident to see what different things they could do and they finally came to the conclusion that the drain was stopped up. So, they went on about repairing it. The service was very good. It was very helpful that they did what they did so that the sink could be used. I would recommend American Home Shield. I've used them twice and both times, there were no problems and the appointment was the next day. The companies they recommended very good ones. The guys came in, did their jobs and cleaned up afterwards.

We had American Home Shield at our prior house and we carried it through when we bought the next one. Having American Home Shield, we like the peace of mind when something goes wrong. We don't have to try and figure out what to do. We can just go ahead and put in a request. Recently, we had a leak from the upstairs bathroom. The fixture around the one side needed caulking and there was a rubber gasket needed replaced. They had to replace the gasket and kind of showed us where we would need to caulk instead of doing it because the caulking wasn't covered.

I like AHS. The good thing about it is the person that I've been dealing with, I know personally. So I love that most of all. The guy that came to work on my heating and air unit, I go to church with. I know of his business so I was so thankful for that. He worked really well to fight to get me the new unit. But I don't like how my refrigerator was handled. The guy who looked at it told AHS that it had been dropped when there's no evidence. They're not going to fix it. So I have a messed up refrigerator and I'm supposed to be cleaning the freezer out every day. The guy thought he fixed it but he didn't. It needs a stinking whole brand new front door put on it and that cost an arm and a leg.

I've had Aladdin's Plumbing come out three times but with two different issues. The first issue was a blockage in my drain and they were able to repair that the same day. Then, the second time was for an ice maker water line. The shutoff valve in the wall was leaking. It had seized, so that had to be replaced. The first visit was an assessment, and then the second visit was the actual repair of the component.

My main kitchen sink was leaking underneath. It ended up being the pipe on the other side, but the tech was able to fix it quickly. So far, so good. There aren’t any more leaks. This is probably the fourth time I've used American Home Shield. Things go in the house, and every time, they’ve been able to take care of whatever I call them for, so it's been nice.

With AHS's automated system, if I have multiple appliances, it's a little more difficult. I have to talk to a representative. But if it's just one, it's easy. This year, the contractors have been more than helpful. I've had a two-call-ins and they've been really great. A year ago though, they weren't good. The only thing is that they continue to go up on their rate substantially where there are other companies with a rate that is not as high. But because I've been with AHS so long and the loyalty of the program that I've stayed. I have a monthly rate and then a rate that I have to pay if there's an issue. I was there when the monthly rate for the contract was $35 and when I had to call for an issue it's $35. Now, I'm paying $75 and another $75 for the contractor to come. Other than that, I've recommended AHS to family and friends.

I'm selling my home and the inspection stated that the vent hoods were not drafting properly. I called American Home Shield to have the vent hoods checked and it went smoothly. The gentleman who came out said that that was the way it was installed. It's just a light, and there's no exhaust going through the roof. It's not a joined vent. I've been satisfied with everything American Home Shield done. In fact, I've got to cancel my contract as soon as we close on my home over there and put it on over at my new home.

I'm enjoying American Home Shield quite well. I recently had to obtain a new refrigerator because they could not repair the old one. I didn't have any problems with them reimbursing me for the refrigerator. I've already renewed my contract 'cause I wanted to make sure that everything is in order in case something else breaks down.

The bottom oven on my double oven stopped working and American Home Shield sent the contractor and they did an excellent job. They resolved it that day. It was a great experience with the tech and I have no complaints. AHS has great service and it’s a great plan.

We had our dishwasher repaired and the technician was phenomenal. We were surprised he was able to come out within a few days and he got there at approximately the time he thought he would be there. He took apart the dishwasher and discovered what the problem was, took care of it and was gone. He did a great job. We have a lot of appliances and when you buy a new appliance and then you get a warranty, your appliances all go out at different times. So, with American Home Shield, you wrap everything up in one and if something’s two years old or 10 years old, you call them and get something fixed.

When we purchased the home, I immediately signed up for American Home Shield. Before the home inspector got here, I was in the basement and noticed that there was a receptacle that looked like it had sparked. There was a black on it, so I taped it up. That was what Omega came out for. Then there was another light that kept flickering on and off. The tech said he just had to order it, and then when it would come in, they would call me to install it. He was nice, professional and honest. In addition to that, once the home inspector got here, I was asking him questions about how to figure out if the entire house needs rewired or if it's just a matter of changing out some receptacles. So, now I have them scheduled to do an electrical mapping of the house.

I had a washing machine that was not doing its agitation cycle. I was told by American Home Shield the contractor would be reaching out to me. However, when I went back to the AHS site, it had a detail that I had to contact Appalachian Appliance. They gave the phone number to schedule a time for them to come. I did that and they were very quick to respond. They were not able to fix the issue initially. They ended up having to back four times.

The thermostat was blowing a fuse in the air handler unit. I made the claim and the contractor showed up the same day. They did diagnose that it was blowing a fuse. Not only that, but they also tracked all the wires down and found another board that was out at the unit outside that was also had been failed from that. They kept me informed on everything that was going on. They did a pretty professional job. This claim went very, very well.

I didn't like the initial gentleman that came out for our claim. He was rude. He didn't want to explain anything. He kept saying that I had pre-existing conditions, and it's up to my insurance company. I'm sure there was something wrong with it before I got it. Then all of a sudden, he just disappeared and it took me months. I went the whole summer without central air. My son went out and bought air conditioners.

A lot of the service providers have been great and answering questions. The things that they couldn't fix, they get back in touch with American Home Shield and either they come up with a replacement or try to fix it. I recently had an issue with the refrigerator and the whole unit was replaced. It was just the $100 deductible. That was great. The only thing is that the dishwasher is still not resolved. We got it scheduled for them to come out, but I didn't get any feedback, so I had to call a couple of times. It lasted longer than a month. But then I told my sister and my mother-in-law about American Home Shield. It gives peace of mind that if something is wrong, at least I have someone I can reach out to to take a look at and give me some advice.

The contractor came and fixed the plumbing issue in one minute. American Home Shield is good and I have no complaints.

The heat wasn't working and the tech from CJ's came out and assessed it. He said that the furnace needed to be replaced, which was fine. I agree with it. The one thing that I had a concern with was he charged $2,675 for the materials or work surrounding the installation. He said American Home Shield covered the furnace install but because it was a smaller unit, they had to build down the piping and add some other ancillary equipment around it. But if you look at what was done, it looks to be the same size, width, and length. It's in the same setting and there's no floor space around where it was previously installed. That leads you to infer that it was the same size. The furnace is working well and it was installed well. And I’m not an HVAC expert by any means, but you would want to be able to see physically what you're paying the additional cost for.

We've only had positive experiences with them. Service has been really good. Our dryer was acting up and we had them come and they fixed it. The process was quick. The tech was really nice and professional. He did a great job.

The hot water line under the house was leaking. The tech came in and found the leak. It was from the water heater to our downstairs bathroom. So, he went up to the ceiling and ran a new line from the water heater to the bathroom, so there wouldn't be a leak. He was very knowledgeable. Sometimes that's the case, sometimes it's not. Usually, the people that come know what they're doing. Also, we thought this claim was totally covered by AHS, and it was not. It was $2,800, and they paid $500 of that. So, that was a little disappointing.

There was a little leak in the hot water heater. Express Plumbing was able to get here real fast and their tech was a very nice person and very sharp.

We had our first claim and the contractor came in and got everything working. Having AHS made things very smooth. I thought I would have to wait a long time but the tech called right away to schedule a time.

I called American Home Shield regarding my stovetop to have it repaired. But there were no parts. I got an email stating that there was going to be a replacement or that I could do an exchange for money. It started off as $600 but that appliance was out of stock, so they picked out another one, but then the value that I could get was $711. So I called American Home Shield and I've never, ever been treated by customer service like I was on this exchange. It was horrible.

I chose them for their reliability, quickness and fairness. AHS sends someone out pretty quickly. Recently, it was a capacitor which the contractor replaced.

My dishwasher quit having any water put in it. At first, I did have a problem. American Home Shield set me up with a man who was really unprofessional. He didn't even call me. I called him, and he was like, “Oh, yeah, it'll be a couple of days before I can get out there,” and told me when he was gonna come. That day, I was sitting here, and he never showed up. Finally, an hour after he was supposed to be here, I called him. He was like, “Oh, I'm sorry. I had to take my brother to the hospital. And family comes first. Maybe I can just order the parts, and then I can come out in a couple of weeks.” I thought that was not professional. Even if he had to take someone to the hospital, he could have called me. So, I called back American Home Shield, and they set me up with these people from Paducah, and they were awesome. It was like I talked to AHS on a Friday, and the man was out here on a Monday.

With a home warranty, I'm not calling and staying online with a hundred people when something breaks. Also, when my alarm as well as my fan were not working, the technician came out next day and did an excellent job.

The service with American Home Shield has been pretty decent. Everything went great with my recent claim. They were really timely. I have had some past repairs as well, and all of them went pretty good.

When we saw the garage door, it was down and we were not able to open it. We called AHS. Garage doors and openers are covered under the warranty. The guy found that the string or the cord that holds the door and spring was not good. He let AHS know and AHS said, "It's not covered under the warranty." When a garage door is not working, if you do not cover the garage door as such, I'll take it. But if it's broken because the tension string is not working or the spring is not good, that should be part of the coverage. I was surprised when I heard that it's not covered.

I extended the home warranty with American Home Shield from the first year to now and the cost of the service this year is less than what I originally paid for it. Getting the emails and navigating the website were a little tricky though. There are different options that are out there and the material could be made a little bit clearer. But having a home warranty gives you the peace of mind that if you have something, the cost will be covered beyond the initial $75 fee. The AC wasn’t operational so it was hot and I set up the time with the contractor. They came out the next day. The issue was not as simple as I thought it was going to be. It was a condo and my tenants live there, and I thought the AC was on the patio in the back but it was on the roof. The techs had to replace the motor but I wish it were a whole new unit because this is my third call on it.

In my recent claim, the furnace was not working correctly. There was no heat. The vendor came and found out what the problem was and fixed it. The only thing is that American Home Shield should have a wider variety of choices if under replacement options, what appliance replacement is warranted.

I talked with customer service when I switched the warranty to my own plan once the first year of what I had gotten in my purchase agreement ran out. I was impressed with the customer service. I was doing some dishes and the sink backed up. Reading through my contract, any plumbing stoppages were covered. So I put that in the request and described it. AHS instantly said, “Your request for service has been confirmed.” Within one business day, the plumbing company reached out to make an appointment. It was Sunday night and by Wednesday, they were out there and the problem was fixed within an hour. They had to do the snake but it was fantastic.

Have had American Home Shield warranty for a couple of years now. Have needed them twice and they failed both times to help me. The first time my garage door spring broke. Their response was 1 to 2 weeks to get someone to my home because they did not have a technician in the Waco area and they would have to come from Dallas or Austin. I called my Overhead Door Company. And they had the door fixed the very next day for a very reasonable price. The second incident that I needed American Home warranty was with a busted and leaking water heater. I called them Sunday morning, they gave us a company that said they would come out today and no one showed. Call the company that was supposed to come left voice message twice still no return call.

I came back to American Home Shield after several years and on the first payment, they took out a lump sum when I clearly agreed to monthly payments. I gave them the date. All they could do was tell me that it was a mistake and that it was documented that it was supposed to be monthly. They took out over $500 and it took several weeks to get my money back. I had a mortgage that was due and I had to borrow money to pay that to prevent it from being late. Also, I had to call the retention department to get that resolved. I had placed about eight calls and asked to speak to a supervisor and they refused to let me speak to a supervisor.

I got an email that my claim for my dishwasher was assigned to Buster's, and I got a call from Buster's to schedule. They came out, but it wasn't a complete fix, so they scheduled it again, came out and fixed it. The repairman was great, but I'm getting ready to cancel American Home Shield because if I saved the premium, I'd be able to fix my own appliances.

I brag about American Home Shield and what they offer. When I did a claim, they were expedient in getting someone out to us. The AC was making a noise and the fan wasn't turning on when I went outside. I did something and the unit kicked in but I was afraid that something was wrong so I called in a claim to be safe. ATR Heating and Cooling's tech came out and checked everything. He said the unit was defrosting itself, which is what it's supposed to do. I paid $100 for the unit to defrost but he said if anything happened in the next 90 days, I wouldn't have to pay another $100. It would be on them and they would take care of it.

I had a leak. It started back in September. I had to have some remediation services. When the plumbers first came out, they wanted me to rip out all the cabinets in my bedroom to fix a leak I had underneath the sink. I told them I was not gonna do that. The last time they came out, they cut a hole downstairs underneath the bathroom and said that they could fix that, but they haven't done that. Then, the one in the bathroom, the repairman that came out wanted to charge me $425 to put in a new thing in the knob. But the repairman said, "You don't need to do all that. All I need to do is to fix the plate." He said he ordered it, but that was back in November, and nobody's ever been out again. I called and I said, "I was wondering what happened. You said you're gonna order a piece and come back and fix it." They never called me again.

American Home Shield's customer service needs work. They can't just have their lower level employees at the call center and that's it. There has to be a way for a customer to speak to someone who can make a decision regarding the service, or if the service wasn't completed, a better way of how to get the money refunded. It's very complicated to even get to speak to somebody other than the call center representative, which is impractical. When I first started with them about 10 years ago, it was easier to speak to management. Now, it's so decentralized that there's no one for you to speak to. It's hard to get services done immediately. They'll give you a technician, but the technicians aren't very experienced in their fields. I've had the dishwasher problem now for a year. Every technician they send says there's nothing wrong with it but there's obviously something wrong with it. The quality of the people that they outsource has gone down tremendously.

American Home Shield is very hard to get ahold of, and sometimes it's frustrating. It takes a long time to get through a call and we have to put our phone on hold for a while sometimes. They're always busy and not able to get to us as quickly as I would like. Also, they have so many things that are covered then there are some other things that are covered, but one would have to buy an extra policy for that.

We're trying American Home Shield for the first time because we felt that their coverage is much more encompassing than the previous company that we went with. So far, it's a positive experience. They’re good. When the refrigerator ice maker was not working properly, I notified AHS about it online. The site was very friendly, efficient and fast. They sent Appliance Care and I was given their contact information by email. The techs were very good, courteous and professional. They explained the steps and what needed to be done and how they would do it. They ordered some parts and came back when they said they would come back after ordering the parts. I would work with them again. There's still some condensation though. We needed them to come and recheck the claim because there's some water still or mold showing up at the refrigerator.

My toilet kept running and I couldn't get it to stop. I requested service through the website and the vendor called quickly after I submitted the request. It was a weekend, so that was nice that they were responsive. They came on time when they said they would. They called beforehand like they said they would. I explained the issue to them because I started it. The plumber was telling me what he was doing as I was watching him. I just had to make one adjustment at the base where I turn the water on to fill the toilet. It might have been too high so I turned it down and things have been working since then. American Home Shield is pretty good. It's just a little expensive. But all warranty plans are like that. I would recommend them if a person feels more comfortable having one.

The freezer wasn't freezing and the fridge itself stopped cooling. The claims process is pretty simple and the techs worked on my appliance. They had to replace a coil. The hardest part is having to wait sometimes for a tech to come out. But I'm sure that would be the case if I called an everyday repairman.

The techs came out to make sure that everything was good. They were very nice and polite. American Home Shield is very good, professional and easy to deal with.

I called in a claim a few months ago for my refrigerator and Authorized Services fixed it. But they had to come back out and fix it again. The service was wonderful. The gentleman that came out was very knowledgeable about the service. I'm very pleased with Authorized Services. I love that they got information about the appliances before they came out, which saved us a step. But before, they came out and the tech said I needed a new faucet. Then they had to come out again because I didn't have another faucet. But I couldn't use the faucet that they had because it was very cheap. So I had to go out and buy an adequate faucet for my sink.

The waste disposal got stopped up. The rep was very good. The contractor told us the time when they would be able to come out. They told us who they're from, and we set up a date for them to come out. It all came out very professional. I've been with AHS for over 10 years and it's been one of the best decisions I've made with regards to home ownership. One of the first things you should do is get them installed because it's well worth it.

American Home Shield has been fairly timely in terms of getting a contractor out. It has been good for us. One of the guides on the garage door controller had broken which caused the whole door to be out of alignment. So, they replaced the guide and put the door back into alignment and everything seemed to work just fine. The techs were great.

Every time I reach out with some concerns that I have at the house, American Home Shield is able to quickly deal with me and set me up with a contractor to come out and go over the issues with me. Sometimes, I have heat problems with my furnace and the contractors are able to schedule around my schedule. For them to be able to do that is very important. They are always very friendly too. However, there was one contractor that I was having a really hard time with. American Home Shield will refer them, but it's up to the homeowner to check them out, communicate with them and see what's going on.

We had a slow drain, a leaky pipe and a toilet issue. The tech who came was quick, pleasant and knowledgeable. I've had pretty good record with American Home Shield. Everything has been okay.

I had a washing machine and that took four months to get fixed because parts were not available during COVID. I just bought a new washing machine. Once the parts were available, the tech put the parts in the old one. My recent experience was good. The plumbing company did what they needed to do. But that was after I waited three months for the first plumber that was assigned. They never called us back and then lied to us saying that he had been calling and texting. Once we got Home Shield involved three months later, they did a good job and sent a plumber the next day. They actually tried to send him that same day, but I was out of town.

The garage door wasn't working and I called American Home Shield. A few days later, a technician showed up and fixed it. I paid $75 for them to come up. The first time I used American Home Shield, I called them because there was no internal stopper in my bathroom sink and tub and I was charged $75 for being told that the plumber doesn't address that issue. I didn't understand why the plumber came all the way out there. That was a waste of money because either I didn't communicate the issue or they didn't understand me.

The dryer wasn't heating recently. The techs were awesome. Really friendly, knowledgeable and quick. I was satisfied with my experience. AHS is reliable and they show up when they tell me and they do the job they're supposed to do.

My dishwasher was leaking and so I contacted American Home Shield online. Simtech came and they were good. Everything's performing fine now.

American Home Shield is a very good company, and we've had very good experiences. When our water heater stopped working and no hot water came, we called them, and they sent out a company that solved the problem. They changed the water heater for a new one.

My first couple of experiences with American Home Shield were great. Even when I had a problem, the people who they referred came out again. But on Saturday, my toilet overflowed and my septic tank ended up overflowing. So I have sewage in my backyard right now. I called American Home Shield and spoke with someone on Saturday. They referred me to someone.

In my recent claim, Air One came out and they turned the thermostat down too low on the heating issue on the unit and they fixed it within about 20 minutes. I was very happy with it.

Vector Appliances came out, repaired my dishwasher, and I was very pleased with the service. They acted upon the request quickly, and the technician I found was very friendly and informative. He knew exactly what to look for and immediately made the transference of a component. On the other hand, there was one issue concerning another repair that I found not pleasing with one technician. He came to do the repair for a broken pipe in the ceiling that caused water damage to the wall. I didn't do it, but the way the insurance company was treating me, it was almost like I was being blamed for it. They want to discard me and I have to search for another insurance company, which I don't understand at this day.

When I first got the home warranty, I told the guy that I wanted it because I have it for my home and my business. People came out and fixed a few things that I had. A plumber who came to my residence didn't have an issue with it being a business. But one of the technicians said they don't service businesses and that I wouldn't be able to use them. I would have to pay out of pocket. I paid for $75 and all he did was come in and say that he couldn't service my heating system.

Recently, the garage door opener did not work. I called it in. That is one of the first ones that I made. I spoke with somebody. She looked it up and said she would have somebody contact me, who did. She knew what she was talking about and was friendly. The contractor came in and tested the unit that opened the garage door up. They found a problem with the buttons. Next, they opened it up, and said that the motherboards were messed up and they had to order them. And when they order them, it would take a couple of weeks to come back, and they would call me back and come out and fix it. American Home Shield has been good to me so far. Except for my refrigerator, everything that I've put in they fixed up.

American Home Shield was great, but I'm still waiting on my washing machine. The technician wasn't able to fix the washing machine. He said a transmission in the washing machine was shot so it wasn't worth fixing. They were supposed to come out a couple of weeks ago but something happened to their truck. They're supposed to come out today between 2:00 and 6:00. It's 2:36 now and I’m waiting to hear from them.

We've had Home Shield for several years and we've used them for a few things. The oven went out and they replaced that. Also, the condensing unit went out. The guy showed up saying that AHS would only pay me this much and this would cost me above that and I had to pay out of pocket. I called an independent company that wasn't represented by AHS. They came out, gave me a quote, and it was gonna cost me less to get them to do it than it was with this guy. I got ahold of American Home Shield and I told them about it. They said that I could do a cash-out thing, they would pay X amount of dollars, and I could get my own guy, and so I did that. The independent company came and did an excellent job at a good price. I was happy about that.

The motherboard was damaged and it was causing the garage door to run into some error where it was broken and wouldn't close. The contractor was able to reinstall a new board and it works perfectly now. They did a solid job. They came out there both times a day or two of setting them up. The first time they had to come out, we didn't know what was wrong. After pressing the button a few times, it started to work. Something caused it to click on and work for a time or two. I had to have the contractor come back out and that was when they realized it was the motherboard had to be replaced. Having American Home Shield seems to have been worth it so far. I had a couple of problems with our house and it was cheaper to do this than it was to replace those things ourselves.

I had a toilet valve leak and caused some drywall damage. The tech from Discount Contractors came out, addressed it, and got it all straightened out. I'm very happy with the service. But I'm not very happy with American Home Shield as a company. Their associates are very difficult to deal with. They don't speak very good English and then, I try to get transferred somewhere else and it's a very long wait time. When I make a phone call to them, I would be on the phone for over an hour most of the time, which is really ridiculous.

When the faucet was installed, a hot water line was not put on and we had no idea. If we turn the hot water faucet on, the water leaked because there was no line. We got somebody to come promptly. I received a call from the vendor the next morning after I filed the claim through the online system and they were out later that afternoon. They diagnosed the issue and what needed to be done. It worked out really well.

My icemaker wasn't working and Sears did some testing on it. The tech cleaned it up a little bit - the sensors and some other stuff. He explained everything as he went along and it had not stopped since he left a couple of weeks. Right now, I put a claim in to have my furnace preseason checked up. I called the contractor and they said they were dealing with emergencies first. They said they would try to get me before the end of December. I have not seen them and I'm hoping that I wasn't charged for that service. I'm going to call them again and see where they are with it.

The dryer belt busted and the drum wouldn't spin. Mc2 Appliance came right out and they had it fixed with no problem.

We had a tech come over to check on the filter and the HVAC. It was easy to give the company a call and to set up a time that worked for us. He explained everything and showed me how to change the filter as well as a number of other things. We also talked a little bit about maintenance then I paid a certain fee at the end. The service was done very quickly and I didn't have any problems.

Every person I've ever had that’s come out to check my heating unit since 1997 always checks for carbon monoxide poisoning and they would not. They told me to go to Walmart and go buy a unit and put it in. I'm not very happy at all with TexAire Heating and Air Conditioning. My refrigerator claim was not good at all, either. The first guy came out and he ordered the wrong parts. Then the second guy came out and he didn't know what he was doing but he ordered the right part. The third person came in and uninstalled them. But this was absolutely ridiculous. It took six weeks.

I needed to get a dishwasher replaced and they went above and beyond. I had an expensive dishwasher and the only dishwasher that matched mine wasn't available in my area. They had to upgrade what they had in their stocks in order to match what I needed and they did that free of charge. I commended American Home Shield for that. The whole experience was positive. The only thing that I was upset about is when I had a pipe burst on the outside of my house. Instead of letting me know that they don't cover stuff on the outside of the house, they let me pay for service and got somebody come out here. They could have told me over the phone they don't pay for that stuff.

Normally, American Home Shield sends out people who are good and handle the issue. However, I had a plumbing issue and I was dissatisfied because they took my $100 and the group that was sent out didn't correct the problem. I had to go with another outside company that came in and handled it for me. Other than that, I haven't had any issues with the people AHS sent. They get the job done.

I enjoy American Home Shield for not having to pay full cost for some of the things that have had been replaced in my home. But I don't enjoy some of the shoddy contractors that are hired out and you have no say in. I had a dishwasher leak and they sent out a company who had less than stellar reviews online. I was optimistic that they would fix the issue. The tech told me that he would order the part and it would be there in a few days, and he would come back. But he never showed up again. So, I had to pay another deductible when the leak happened again to have somebody come back out.

The techs were timely and professional, and they fixed everything. It was a good experience.

If we have an issue with something minor like garbage disposal, it's real easy. SWAT Plumbing came out for the garbage disposal and they were fine. The tech took about two minutes to look at it and the garbage disposal was leaking. He said I need new garbage disposal and he put a new one in. That was it. But when it comes to a more expensive item, American Home Shield digs their heels in and they're much more difficult to deal with because they don't want to have to pay for it.

American Home Shield's service is good because every time that I call to make a claim, they fix it. I had claims about my water heater, my washing machine and the other day, it was my plumbing. Having the warranty is very good because I save a lot of money. The technicians have been very nice. They come to fix the things.

I had an issue with my furnace. The first time a tech came out, he thought that it was working okay because it was running then. I tried to explain that the furnace wasn't running okay. I had to call American Home Shield back to have the call re-entered so I didn't get charged again. A tech came out the next day and it ended up that the blower motor needed to be replaced. The first tech didn't check that. The second tech fixed that and the furnace worked relatively well.

The refrigerator was not working and the contractor couldn't fix it. I have no refrigerator and it's been almost a month. I'm waiting for American Home Shield to send me some kind of card to go to Lowe's to get a refrigerator. This is not my first time dealing with this. The last time this happened, I had an issue with my stove. I never received it and I was without a stove for almost a month. I ended up buying one out of pocket. If they don't send me a thing for the refrigerator, I'm going to have to buy it out of pocket as well because they're taking too long.

There was a dishwasher in one of our properties that wasn't working correctly. A contractor came out, diagnosed it and realized it was a panelboard that needed to be repaired. The part was ordered then they came back and replaced it. It was completed in a six-day time frame. American Home Shield has upped their game a lot. They used to be tough to deal with. There were a lot of frustrations but they've changed a lot of their procedures. Online, you can identify the problem and they follow up with you. They have a program that lets you know that they've put a contractor on the claim and they give you contact information. They'll tell you through that app that they're on the way and are even giving you updates. At this point, that I would recommend American Home Shield. However, I am a little concerned that all of a sudden their prices are escalating as far as the monthly payment. I'm also a little concerned that they're gonna start moving around some of the stuff that they're covering and putting limitations on it.

Our home is older and there have been several things that have not been covered. If the pipe is six inches outside of the foundation, American Home Shield doesn't cover it. Stuff like that is irritating and it makes me want to chunk it.

My wife had American Home Shield before with a previous home she owned, and after we closed on our home, we got their service. I signed up for another home warranty company, had an issue and could never get them to come out. They would schedule appointments and never show up and I couldn't get them to answer. On the other hand, American Home Shield has been great. On our recent claim, the top bracket on our washing machine broke, so the top would not shut correctly. The repair people had to replace the glass top and the hardware that helped close that top.

American Home Shield is worth trying. My mom has the policy because I recommended them to my family. But there isn’t a local rep that does air conditioning work for AHS and the contractor was from the Dallas Fort Worth Metroplex. This is the second time they've come to my house and in both times, they've been very fast, efficient, explained what they were doing, very professional and easy to deal with. The scheduling was just the problem for me. I didn’t like that you couldn’t schedule them. I called them and at first, they were giving me a window. But then, they said that they don't do that with preventative. Also, they didn't do the preventative on the day that I wanted. They said the day that they would come and that the guy would call me when he was on his way. So there was no window of time and I had to be available the entire day. I got a 10-minute heads-up that he was on his way.

The plumber was very nice, professional, and I was happy with him. We had a leak under the sink in one of my bathrooms, and he fixed the leak and put a new faucet on. I had him out on something else, too. In the kitchen, he also put a new faucet on. There was a leak and the major problem there was the sprayer on the sink was not working. He fixed that. I've had American Home Shield for a while, and there are some vendors I've been happier with than others that have come out, but I've been satisfied.

There was a mix-up in my light switches and it was quite easy submitting the claim to American Home Shield. The repair guy straightened it out and it’s working fine now.

Every time I call American Home Shield and have a question about something, they're very helpful. And I get somebody out here the next day. Each technician I had, especially Bennett Air which is my last one, was phenomenal. They had everything in the truck. So, they didn't have to order parts. And they walked me through it. It was amazing. If I ever have another problem, I want that company to come back out. AHS is affordable and seems to cover everything. They offer everything that I'm comfortable with. I've had a wonderful experience with them. We couldn't ask for a better home warranty company.

The heat was not working. The guy changed a pump and then it wasn't working and he came back. I raised the request again and then he came back and identified that there is one more pump that he needed to fix, the inlet pump. He fixed it for the better and the heat is working fine. AHS is very straightforward. I do a quick call or I can even do online request submission. The moment I do it, I get a contractor assigned to that request. Then, I immediately call them, and they prioritize my claim.

One of the burners of our cooktop wasn't igniting properly. I submitted a request online for someone to take a look at it. The website of AHS was easy. They sent an email to let me know that it had been assigned, and then to let me know what company they had assigned it to. Then the individual company sent a text to say, “The technician is on their way.”

We've had American Home Shield since the fall of 2017 and they're the best out of the two that are available in Oklahoma. With the history of the plumber coming out related to the same issue, and that couldn’t be replaced, the $75 adds up when calling over and over again. We had an issue with the toilet and some socket issues related to the sink in the bathtub. Then our garbage disposal was always stopping and something would get clogged up. The plumber came and repaired those. He also found what was clogging up the garbage disposal. Everything is working okay now.

The heater upstairs didn't come on and when the service guy came out, he found a loose wire. He connected it and it was fixed. An issue that I have though is that I initiated another service call with American Home Shield and then, I cancelled it with the provider. They keep telling me that I owe them $75 for the service call but there was no service call. I tried to reach out to customer service and they sent me another email so I sent an email back saying that there was no service call with me.

I had a leak and the contractor fixed it. I've had three plumbing calls and it's been the same repair guy. He’s great. I love American Home Shield and how everything works. The customer service is excellent. I’m at work all the time and I don’t have time to fix things. So, I call and have the repair guys come. They can come in when my kids are there and knock it out then leave. It takes a load off my back.

When I first started with American Home Shield, it was $50 a month. Now, it’s up to 75. I also had some issues last year with a contractor. The communication between the home warranty and the contractor was a bit rough, which allowed me to have to be in an uncomfortable situation for longer than I expected. My AC unit was hit by lightning and I needed a brand new one. When the contractor brought in the new unit, they didn't do something right. We had to keep going back and forth. The contractor did not want to own the responsibility and for me, the proof was in the pudding.

You can't beat the service of American Home Shield. It covers all your maintenance problems in your house. I've had it before when I was in my other house and again this time. I used their service when the sump pump was stopped up and techs were able to fix that right away. I just had this last time where technicians couldn't come out for a week and I needed them to come out before that. American Home Shield found another vendor that could come out the next day. They had to call a vendor from 35 miles away but the vendor didn't have any problems.

My dryer quit working on a Saturday morning and it was Monday before somebody contacted me. The contractor didn’t come out until Thursday of that week and then, they said that they would have the part the following Monday. They did call me on Monday but that was the week of Thanksgiving, and they didn't have an open appointment to come to my house until the week after. But I was 100% satisfied. The gentleman who came out was super nice, answered all my questions and explained everything that I needed explained. Even if I hadn't gone through American Home Shield, I would still use them. The repair made it a whole lot easier to do laundry in your own home than it is to have to cart it off to the laundromat or your friend's house.

The spring attachment on my kitchen sink was leaking. So, I asked him to come out and he replaced that. He also unclogged the drain, so I got better water usage out of it, which was nice. I’ve had a checkup on my utilities here, a checkup on my furnace, and had this repair done. And it has all been easy. It’s very simple to put in a claim. They previously deduct $100 from your checking account, and the guy comes out and does whatever it takes. I’m pleased with it. I would recommend American Home Shield highly. They cover much more stuff and it’s affordable.

When I bought American Home Shield two years ago, I was told that it covered all of my plumbing, all of my appliances, my water heater, my water softener and my washer and dryer. The first thing that went out was my water softener. I called to see if I could get a repairman out here and the rep from AHS said that they don't cover water softeners. They never have and never will. I told the rep that the girl on the phone told me that they did. The rep said that the girl wouldn't have told me that. I said that when I called and registered for this, I picked the highest plan and she told me it was covered. The rep said they would have to check that out. I asked if the calls are recorded and the rep said that they are. I told the rep to pull the recording and gave the day that I signed up and talked to the girl. The rep said they would pull the recording and they would get back to me.

I ordered the platinum level home warranty program. It said it included a furnace tune-up so I purchased it. I called American Home Shield, they gave me a number and said to call another company. I called the other company and they said they don't do oil furnace tune-ups. I'd like American Home Shield to clarify what type of furnace tune-up is included. If it's only gas and electric furnace then it should say that. 50% of furnaces are oil furnaces so if they're gonna exclude a large segment of furnace owners, they should specify that. I shouldn't have to read the fine print or find out through multiple phone calls that an oil furnace isn't included.

I was having trouble with my foyer light switch. You could flip it but it wouldn't flip the switch on at all. Technicians were able to come in and they replaced the electric circuit to where you flip the light switch. They said it wasn't a really big fix so I got lucky. But they were confident in what they did and they knocked it out in 15 minutes.

You just go online to file claims. If it's an appliance, it's easy, because American Home Shield immediately gets you an appointment within the next couple of weeks. The contractor found one little issue, but they were able to fix it right there on the spot, which was nice. Everything went well. AHS actually fixes things and doesn't find excuses. We've been happy.

The blower wouldn't work. The furnace would come on but it wasn't receiving the signal to turn the blower on to circulate the heat. May Heating and Air came out and the issue ended up being a circuit board. They ordered it, came back, and fit it in and it was perfect.

They replaced my complete system but I got so unhappy because it wound up costing 1,500 bucks out of my pocket. I felt like that the people that they sent out really took advantage of me because I've never had to pay a dime in years past to have anything done like that except for my deductible. Also, it was a lot of money for what they did. I won't have that contractor come out to my house again. And it took American Home Shield forever to get this air conditioner thing settled. I pay for the service and when I call, I expect them to respond. Then, when I call, I never talk to the same person twice and I got to go through the whole thing again with the new rep. They could assign a person to an account and then the customer can speak to that person and they can follow through. The air conditioning claim kind of threw me for a loop but other than that, AHS has been pretty good over the years.

Our claim was for our heating vent that wasn't working. American Home Shield was nice about the appointments. And the gentleman that came to fix the heating vent showed and explained to me what was going on and how he fixed it. We're much warmer now. I told him some other company wanted to charge us $600 for a new furnace. And he told me, "No. This furnace is actually pretty new still. I don't know why they would charge you guys this much." I told him about the company that we have and he said, "Yeah, AHS has always there to help out. I wouldn't understand why they would charge you guys that much for a new furnace." The whole company is a good company. We've been with AHS for a year or so, and so far, they have never let us down.