American Home Shield Reviews

In a blink of a moment, my AC went out. The contractor American Home Shield set me up with called me immediately and I explained the situation to him. It was a Friday when I called. And he told me the earliest he could get someone here was that Monday. I explained my situation to him. He was very understanding, nice and caring.

The little catch on the track of the garage door wouldn't pull. The tech was very professional. He let me know ahead of time he was coming. When he arrived, he identified himself, and went right to work. He fixed the problem very quickly. He did a great job. I always do my claim online. It's pretty easy. You just log in and select whatever is not working. You just check the consent for your credit card to be charged and then wait for the phone call. You get an email saying these are the people who are going to be contacting you within 24 hours, and then you wait for the call. So far, I've been very happy with American Home Shield.

The Sears guy who did the microwave was fantastic and he even gave his personal number to follow up if we had problems with our install. But the process for the dishwasher took three weeks to be completed so that was a bit frustrating.

The last thing I used for AHS was for an exhaust fan in one of the restrooms in our home. Everything was easy on my part. They sent somebody to check it out and they realized it couldn't be repaired. They ordered another one and they contacted me once it came in to set up a time and a date. They installed the new one pretty fast. AHS saves me a lot of money because if I would have had to purchase that part or pay for it to be replaced, it would have cost me a lot more than the monthly warranty payment. On top of that, I would have to install it myself or find someone to install it which would have cost me additional funds.

AHS has been quick at sending people here to the house and solving whatever I need. They have always taken care of all my things. I had an issue with my forced air unit but that was solved. I've been very satisfied. Customer service and the people they have sent over have been pretty good.

I was very pleased this time with Aemrican Home Shield. The last time I had a claim, it took forever to find an AC man. But this time, the AC man came within two days. I read reviews on the contractor and they had some bad reviews. Reviewers said the guy didn't know what he was doing and another one said they didn't fix the problem. But they fixed mine pretty easily. The guy that fixed the AC knew what was wrong with it and the fix is making my air conditioner much cooler. I've been having it on 70 versus 69, 68 when I usually sleep. It improved.

I love American Home Shield as the service. They are great at follow-up. They are also great at the vendors who come out. They were professional and always on time. So they do a good job on contracting with actual repair people. But I had a problem with the actual Lowe's folks. My appliances had to be replaced. I don't do well shopping, especially for appliances, by looking at a picture online. I can't do that. I’m old. I gotta go in and touch it and feel it. I looked at the pictures but I couldn't decide. So I opted to get the actual gift card. But the whole experience was a disaster. One, I wasn't sure who the vendor would actually be for. I wasn’t sure if it was gonna be Home Depot or Lowe's or Montgomery Ward. But Lowe’s is horrible.

I have had a contract with American Home Shield (AHS) since 2011, eleven years now. In those 11 years I have made maybe seven service requests. Most of those service requests resulted in minor repairs. One request did result in the replacement of an appliance, for which AHS's selected 3rd-party contractor was not so honest, to the point of not following the local laws/regulations and charging me for a service they did not perform. I have the documents and emails to backup that claim. And if AHS is still using that contractor after I reported their wrongdoings to AHS years ago, shame on them.

I have some mixed feelings about AHS. But I was willing to stay because they had not completed my last job. The first one was they replaced a water heater in October of last year, and two weeks ago the water heater was leaking. My garage was filled with water and I had a few damaged items. AHS sent the same company out. I wasn't happy that I had to pay again for them to come out and it was still under warranty. I paid the service fee. I was gonna cancel because I had Sears as well and I was paying the two of them. I was doing some comparisons to find out which was covered, who covered what, and in what detail because once you're locked in, you can't make any changes until your renewal comes around. My renewal time with Sears along with AHS was within 30 days. I was going to either cancel one and put everything on one.

There was a problem with my toilet. After I flush it, it would make a singing noise every time. So I called American Home Shield and they sent out the plumbing company. When they left, it was fine. But after about four days, it started to make the noise again. So I called American Home Shield the second time and they said that they will send the company out again. In the meantime, it was so irritating. The plumbing company was going to be over a week before they could make it there.

My recent claim was excellent. I didn't have any hot water. The tech patched the issue with the hot water heater two days after I put my request in and I haven't had problems since he came. They were friendly and very helpful and the whole process was easy peasy. I thought it was gonna be harder than what it was.

The spin sensor went out on the washer, and after I submitted the ticket, I got a call from a gentleman from the company that was handling the case, discussed the issues with him, and told him the errors that the washer was displaying. He stated that, instead of making a trip out there to figure out what the parts were, he had a good idea what was going on with it. We ordered the parts, which showed up within four days, and they were on site 48 hours after the parts showed up. It took them two hours to get everything fixed. They had to replace spin sensor as well as all the bearings in the unit, because the spin bearings were shot. Overall, it was timely and it went really well.

I would refer others to American Home Shield over old Dominion which I had. Recently, a repairman came in and fixed the dishwasher that was spewing water everywhere. He responded very quickly and the experience went very smoothly. However, I had tacked on the stove not working and we forgot to address that when he came. I will have to have him come back out.

I would turn on my air and it was blowing but it was not blowing cold air. After a day or two of that, I decided to put in my claim with American Home Shield. The guy came out. He came when he was supposed to come. He got the job done almost instantly. He replaced some kind of part that was already old, and advised me to keep my home warranty because eventually, I would need new a new AC unit. He gave me his card before he left if I needed him to come back for any reason. I had a good experience.

We moved into our new house and we needed the locks changed. We contacted American Home Shield and customer service was fine. I told them the date that would be best and that was the day that the techs came.

Our toilet was continuing to run, and I'd have to shut it off at the fill valve so it wouldn't keep running. American Home Shield had to send a second technician out to replace the flapper because the first technician just replaced the fill valve, and the guts of that toilet have been there since we moved in 22 and a half years ago. The toilet is working fine now.

My daughter had come over to do laundry. She tossed her jacket in last minute. When she did, the string that goes around the hood was hanging outside the door, so all of the laundry, as it was spinning, got all caught up. It pulled the inside of it out and it also broke the hose that has it so it spins. We put the door back in, but it needed to be made sure that when it ran, it didn’t leak. The gentleman who came out did a great job. I was extremely happy. I referred my brother to American Home Shield, and he is also now using them. As the world is going, money's getting harder and harder to come by. Having a home warranty is definitely a good thing to have. I don’t have to use my credit card one more time. I can come up with $100 without having to credit it.

American Home Shield sent someone out to replace some lightbulbs. I had some light switches I needed to get replaced because they were motion sensing, and I just wanted the regular ones. The tech was great. As far as submitting a claim, I always have to call over the phone because I've asked multiple times, but American Home Shield hasn’t updated my online account. I’m kind of locked out right now.

The second vendor American Home Shield sent, the Hornet people, was so much better than the very first one. The serviceperson was so polite, approachable and very nice. This is the second time that the Hornet people came over. The first time, they replaced a piece, but it looks like there's something else broken in the refrigerator. It's not just that piece. Now, they've ordered another piece that they're going to replace again and the refrigerator is still damaging all the food. It's been two months, and I've wasted a good $1,000 in food in there. Everything gets frozen. The vegetables don't make it.

Having American Home Shield, I don't have to find repair people because they do that and send them quickly. The only repair I’ve had done was for my AC, but I also had them do a cleaning of the unit earlier this summer. It’s been great service. Recently, there was no cool air coming out. The fan stopped spinning, and a component needed to be replaced. The repair guy fixed it, and everything was done within 30 minutes.

I started noticing that the ice container was not filling up like it used to. When I would pull the flap back up there on the icemaker, there would be pieces of ice stuck in there in the ice maker, and it wasn’t ejecting the ice out. I cleaned it out at first up there. Finally, I decided there was something wrong with the icemaker itself, and that was when I put the claim in to American Home Shield. When the repairman came, he explained to me that the icemaker has a motor in it with these little fingers that spin around on the cycle. After the ice was made, those fingers will spin around and it will knock the ice out. He said what he thought was going on was that the motor in the icemaker was weak, and it wasn't pushing that ice out as it should. So, he replaced that unit with a different unit that had a good motor in it. So far, it's not giving any trouble at all. He's very nice. He's been here before and worked on the ice dispenser. He's very knowledgeable.

My unit stopped heating and some code was coming up, so it was tripping. I called American Home Shield, then the repair company called and let me know when they were gonna show up. The repair man replaced something, and he got the unit working. I've used American Home Shield three other times as well. I had an issue with plumbing leak after I got it. My ice maker was also burned out, and my freezer stopped cooling. I told my brother about the home warranty. I said, "It's not that expensive, really. And if you have something serious, you're good to go."

The customer service when I call the phone number sounds like they’re just reading from a script and not listening. That’s why I preferred the chat because at least I had it in writing. It was a better experience via chat. This was the second time I’ve had to use the warranty since I bought this house. The first time was for our issue with the bathroom. And the experience over the phone is completely different than the experience via chat. When I did it over the phone, it was a lot of back and forth. My work order wasn't done correctly. If I have any issues in the future, I’ll definitely chat versus calling.

We've used American Home Shield twice since we've been here. One claim was to deal with a plumbing problem and another time to deal with the problem with air conditioner. Both times, American Home Shield was great. They solved the problem for my 100 bucks. The only challenge is that we don't have any say in the quality of the tech that comes out. But I've been very pleased with the service.

The outlet wasn't working and the tech who came out first diagnosed but didn't fix. And American Home Shield went to the second opinion. The tech from L&N Electric diagnosed but had to get approval from AHS to do the actual work. He came back a week later and it worked out great. Every time that I had something break, a contractor came out and fixed it. I didn't have to find one and do any work.

My American Home Shield policy is very convenient. Appliances go out or things that happen to the home. Having the home warranty makes it easy for repairs. I had a claim for my AC that was blowing hot air and techs got here fairly quickly after the appointment was made. Their work was greatly appreciated. The unit is running great now.

For our AC claim, we started having leaks on certain parts of the sheetrock, and we were wondering where it was coming from. We had somebody come look at the duct works. The techs said that it needed to be replaced and that they would be getting back with American Home Shield, to find out if it was covered, which it should be. But I haven't heard anything back from American Home Shield. I also had a claim with the refrigerator. The ice machine stopped working. The guy that came out fixed it. It's been working fine ever since.

The tech from Metropolitan Heating did a good job. When we ran the AC, the house was not cooling down. The tech filled the one pound of the coolant. After that, it's working perfectly. I'm happy with the service he provided. I like the response of AHS in identifying the right teams and then scheduling it on time. I'm also very happy about the service they're providing. The technicians are consistent with the timing and then they come and do the work on time.

American Home Shield is great, and I can't say enough about them. They've helped me out in a lot of squeezes. However, there's a summary of what they are going to charge and there's a contract that they sent me. This is last year. They sent me first the summary, then the contract, and the contract was higher than the summary. I don't understand it. Other than that, everything's been great.

I've called AHS a few times and they've been great. The claims process was wonderful. I've called them for a refrigerator leak and an ice maker problem. It was the same technician both times and he was great. It's nice to have a place to call because things go out of warranty so quickly and you would have to buy separate warranties for every product, which is insane. It's good that this kind of plan exists.

The tech that came out gave me my options, and I was very happy with the service. He was very professional and knowledgeable. Everything is fine. However, dealing with customer service, American Home Shield obviously outsources to other countries and the communication is difficult. Also, I have not received the money from the cash-out, and it's been a couple of weeks.

I had a claim to American Home Shield for a refrigerator repair. I did it through a phone call. The reps were awesome. The tech came in, diagnosed the problem, told me what he had to get and what he had to do, and he fixed it pretty darn expediently. He was super nice and professional.

So far, so good with AHS, except for the certain vendors that they choose from. Recently I called for an AC repair. The next day, somebody came in and fixed the AC. At the same time, I had a washing machine repair but it took two weeks. A person coming itself took four days, and then the person ordering parts, coming and replacing it, took two weeks. I called them and they said, “If you don't want us, call and schedule somebody else.” Otherwise, I'm happy with AHS. I just recently referred my friend to the service.

My microwave wasn't heating up correctly. Johnny the tech and I set up a time and he told me that it had served its time well and a certain part had gone that's irreplaceable. So, American Home Shield would be contacting me about a new microwave and he would follow up with me as well. He was really professional and came when we was supposed to. The only thing is that the company that was left to install the new microwave didn't tell me they were coming. If I hadn't been working from home that day I wouldn't have been able to have it installed. Other than that, this experience went very well.

I purchased our house in June and the house was completely redone. But the main bathroom still had the original sinks and we noticed the drains were very slow, and then it got slower and slower. A tech told me, "Somewhere along the lines, you probably have a clog and it would probably need to be jetted." I had a second bathroom added by a different company. They told me the same thing. I asked him, "What's the cost of it?" The price was just crazy astronomical. I thought, "Wait a minute, with AHS, I'm covered for clogs." I called them up and they said, "Yep, no problem." They immediately got back to me with an email that my company had been assigned.

I used American Home Shield recently because I had an electrical issue. It was an outlet that's on the exterior of the house. There was a pretty bad storm, and so the water seeped into the outlet. Almost half of the house was without electricity. I called AHS and they asked to see how urgent it was. Considering that we had air conditioning and we had power on pretty much 75% of the house, it wasn't too urgent. Somebody came out after a couple of days. He got the repair done in less than an hour. I was satisfied.

My air conditioner leaking and it was rotting my floor. I called American Home Shield and A-US Air Conditioning of Texas set up the appointment right away. The gentleman who came in was very nice and professional. He found the problem and fixed it. The only problem that I have with AHS is the fact that when I call them, I can't really understand them and I don't think they comprehend what I'm trying to say.

I had a leak from my unit. Because I had American Home Shield, I was able to call and have somebody come out right away. Initially, American Home Shield tried to schedule a guy to come out but I couldn't get a hold of him so they transferred the job to another guy named Norm. He was very easygoing and professional. He was able to get me up and going that day. When I felt like there was a fluctuation in the air and I didn't think the unit was working, he came back. He checked everything and he said it was fine. He said that if I had any other issues, I was to call him.

The air conditioner wouldn't turn on. Before the tech came, it wouldn't come on and after he left, it was on. We thought the issue was fixed but then it wouldn't shut off. It ran from that Friday until the Tuesday they came out. I reached out to them again and they sent somebody else out. AHS was saying if we had a problem, then we can reach out to them. That's what I did and they sent someone back out. Now the AC is working perfectly. I'm very pleased and we will continue to use AHS.

The only issue that I have was that I received an email about a bill to pay. But I realized that they already deducted that from my credit card. That confused me. I had a washing machine issue and I'm glad the tech noticed the very simple issue. He checked the back and said, "The problem is that you have little space here.” Because the pipes are too close each other." He did something and after his visit, there was no sound again.

I had a problem with the thermostat on my house. So I contacted American Home Shield, and they sent out a company called Mr. Cool. The guy came out, and he looked at it and he wasn't able to fix it. He said that because Nevada Power installed the thermostat and he couldn't do anything about it. But I already called Nevada Power and they said, “You're not on that program anymore. So you'll have to just hire somebody to come out and replace it.” So that was why I contacted American Home Shield and they sent out Mr. Cool. The guy never went up in the attic. He never did anything. He wanted me to sign that everything was working okay when he left, and I refused to sign it. I was out 100 bucks. So that time, I wasn't real happy because they sent somebody out who couldn't do the job. We were able to fix it ourselves. It wasn't that complicated. But other than that, everything was fine.

The timer was not working right on the pool that operates the little vacuum cleaner that cleans out the bottom of the pool. I called American Home Shield about that. Then the fountain was not working either. When the tech came out, he said, “I can't fix the fountain because it's not covered under the policy. It's a water feature. It’s not really part of the pump.” But he fixed the timer. Then he told me that even though he couldn't fix the fountain and bill the insurance, it just needed water. So he unscrewed it and poured water on it. That worked just fine. So, even though he wasn't getting paid for that, he fixed it anyway. What a sweetheart. He was amazing. But I was very dissatisfied dealing with American Home Shield.

I had to wait seven days to have my bathroom repaired. And it's the only bathroom I have. American Home Shield needs more vendors. Because for those of us who don't have two and three bathrooms, if the bathroom goes out, we are missing for seven days without a bathroom. Myers is very good. They were very professional, clean and nice. But I've been considering dropping AHS because everything that they do I have to wait at least five days. And most of the time, I couldn't get a person. I just was lucky that time. If I'm gonna pay AHS that kind of money all the time and pay some more money to set up an appointment, I shouldn't have to wait five to seven days and sometimes more.

A friend recommended American Home Shield to me and now, I believe him. American Home Shield is amazing. I had a claim for my washer and two repairmen came in a day. They said that it was too expensive to repair so American Home Shield did a replacement. I got the replacement today. I had a complication. Everything was easy.

SDL came in and worked on a leak. They had very good communication. They let me know when they were coming. I accidentally picked the wrong day. So, I texted saying, "Hey, what time are you guys coming?" They said, "Oh, we believe you have the wrong day. It's for tomorrow." They responded really quickly, which I thought was very helpful, and they showed me the information that it was for Wednesday and not Tuesday. That was the day that they came out. They were great. One of my pet peeves is when I don't get responses in a timely manner. They definitely responded in a quick and timely fashion. I've always had good experiences with American Home Shield and I told my sister that they should use them.

My roof was leaking and I was also having issues in my living room. When I called in my claim, it took a couple of days for somebody to call me back and make an appointment to come and look at what my issue was. Lopez Enterprises came out and saw what the problem was. We set a date for them to come and do it. I very much like them. The guy showed up on time and took pictures because I wasn’t going on the roof. The day he came to fix it, he was there, right on the money, right on time, and got the job done quickly. When he came back down, he showed me more pictures. He was very informative of what he was doing. We've had rain since then but I have no more issues.

American Home Shield used to be my home warranty but they went up on the price and I didn't know about it. Then, they messed up on a couple of things. They sent out a plumber when I needed air conditioning service and I wound up going on my own. So, I cancelled them. If it hadn’t been a problem, AHS would have been great.

I like the idea that we have a warranty company that supposedly picks up or helps with most things that go wrong around the property and the house. Our dishwasher went out at the time of the pandemic and it was really hard to find. We finally settled on them giving us $501 for replacement. But that wasn't nearly enough money to compensate for the old dishwasher, so we had to add a little bit more to that to get us a new dishwasher. But most of the techs that I've ever been in contact with have been fine. The techs also came out right away for our pool claim recently.

I was getting a smell out of our gas oven and I called and put in the report, and American Home Shield contacted me back right away. I got the information for the contractor and scheduled the appointment. They came out and it was taken care of on the day they came out. We've used American Home Shield for years and they usually respond on time and the contractors are good. They come out and if they don't have the part on them, the contractor lets you know what he's got to order and when he’ll be back. Then, they notify you and schedule to come back. I have peace of mind with AHS, not worrying about any of the appliances in the house.

American Home Shield's service is good and I like it. My water heater had broken and technicians came out and assessed it. They were very professional. We fixed things just over the phone. It was quick and easy. It took maybe half an hour.

I've used American Home Shield in several homes that I've had and I've always had a good experience. Especially when you buy a pre-owned home, you don't have the warranty from the manufacturers for those individual appliances. The home we moved into was a little older. Having that was a necessity. The AC wasn't blowing. We have three different units in our home and it was for the upstairs. And the downstairs was working, but the upstairs wasn't working. The fan was going, but the blower was out. The contractor called me within 48 hours, and said on the website it's normally within 24 hours. They said they would send someone out. They had to come and replace the part.

I had a drain that had to be cleaned and the service people took care of that in a timely manner. The plumbing was working then but now, it's back to how it was which is very slow draining.

American Home Shield seems like a good idea. And it's gonna work out for me in the long run in my particular situation. This is the first time I took advantage of the warranty. It’s an older condo, so I'm sure things will crop up over time. I'll continue doing it. Because $40 a month is not going to hurt me that bad, even though I am on a fixed income. But I also thought, “What happens if my air conditioning fails?” All of a sudden, I got a $5,000 bill out of pocket. It’s like any insurance. When you need it, you need it.

Greenway Heating and Cooling came out in a few months back to work on the air conditioner and make sure it was all okay. They put Freon in it. The furnace and the air conditioner are interconnected. There's a condensate pump that pumps water out and puts it into the septic. My husband noticed that he hadn't heard it in a long time running. He went down into the crawlspace and there was some water on the ground. That was why I called American Home Shield most recently. The air conditioning was working fine but it was going to damage the system if we left it.

Whenever I call AHS, they usually send somebody out to fix the problem. I’ve only had a couple of times where I had to call and have somebody else come out to fix the issue that the first person didn't come out to do. But other than that, they've been good to me. Recently, my garage door, sometimes, when we hit the button to go up, wouldn’t move. When the tech showed up, it started working. So he said that he’d leave the ticket open for 30 days just in case it happened again. It has happened again, but it started working again. He said he really couldn’t do anything if it’s not broken when he gets here.

The AC was working, but it wasn't blowing cold air. American Home Shield set us up with a company. There was so little communication between them. One of their representatives assured us that we were gonna get a callback. We never did. It turned out the company that they referred us to was too busy apparently and kicked us back to AHS. So, my wife had to do all this legwork. We were finally set up with an amazing company, but we had to do all the scheduling and everything. The guy who came out was spectacular. He had it fixed in 15 minutes.

My washer wasn't agitating properly. The tech put a new agitator and that was fixed. Also, the dryer wasn't working. He replaced the motor but it still wouldn't work. So, he replaced the timer. But it still wouldn't work. He did tests and from everything he tested, it should have been working. He said there was not another part that he could replace at that point. So, he recommended the dryer to be replaced.

The freezer wasn't cooling right. We unplugged it to see if it was frozen, and then we plugged it back in to let it thaw out. The ice maker started working, but then the freezer still wasn't cooling. American Home Shield has always been awesome. I called in the claim and it took a couple of minutes. They had me all squared away and they said that someone would call me to set up an appointment. The contractor called in exactly two days as they said. The tech called it in saying that he needed to set up an appointment for 8:00.

We bought new properties and we’d have contractors coming in and out. Not that you can't trust a contractor, but we thought it would be better to have all the locks changed to new ones. The person who came to do the work was very competent and efficient. He got the job done and left the house as he found it.

We had a problem with our video camera doorbell. I went to American Home Shield's website, filled out a form and then they scheduled who they needed to. I paid the $100 deductible and the person showed up. The electrician came out to figure out it was the dingdong on the inside wall that wasn't working. I had it replaced. I've had several previous repairs made through American Home Shield and they did a good job on them. The only complaint I have with American Home Shield is that their service window is too big. They would say, “We’ll show up between noon and 6:00, or between 8:00 and 2:00.” Six hours is a long time to sit around and wait. I wish they could tighten that window a bit.

I like AHS's services and the low payment. The only thing that I don't like is that a lot of the time, so many of the things that need to be fixed are excluded. They consider a bunch of stuff modifications and I have to pay a big amount out of my pocket. I had a water heater claim and they covered the water heater but they wouldn't cover any of the pipes that needed to be connected with it. Other than that, they are very fast and extremely efficient. As soon as I call them, they put in an order and send somebody reliable really quick.

My girl removed some parts of the dishwasher to clean it but she wasn't able to put it back in. So, I called American Home Shield to try to fix it. LA Appliance Service, the contractor, looked at it and contacted AHS but it didn't qualify for services. So, the techs weren't able to do anything with it. That was the only disappointing thing. But overall, everything else was fine.

I've been impressed with the service, so far. American Home Shield makes sure that we have people come out right away. We've had an issue with our air conditioning, and they were prompt in getting someone else to take care of it. The problem has never been taken care of, but that's not necessarily American Home Shield's fault.

The contractor came out the next day, after a $100 deductible, and replaced the $13 part to fix our air conditioning. That was good.

My claim experience went pretty well. It was a garbage disposal incident and it was more economically feasible to swap it than to repair it. The tech put a brand new one in and I only had to pay $85. He replaced the unit in under an hour and gave the invoice warranty information and his information. He was very professional.

American Home Shield responds fast. I had a claim for the AC a few weeks ago. It shut off itself. A guy came and attached the little part to it, and it seems working fine now.

The tech from May Heating and Air who came out for the AC was a real nice guy. The issue was some kind of a condenser thing and he did a quick job.

The repairman was professional. It took him an hour total for the whole thing. He had the part right there.

American Home Shield said I got a free rekey service when I moved in. I was allowed six locks and I had six locks changed by the tech. He was very opinionated. But otherwise, he did a good job.

When I woke up last Saturday, my house was flooded. I called AHS and they couldn't get somebody out until Monday, which was fine. The 5 Star company who came out was amazing. The tech said that it wasn't a pipe leak from where the water was coming and that it was an AC leak. He said he was going to transfer my claim over to an AC department and in the meantime, I should put a claim in with my homeowner's insurance, because it looked like I had well over $1,000 in water damage. This was because the flood went to three bedrooms. So, I told him that I'd follow his lead. He got me in contact with a restoration company and they came out. They started cutting drywall and baseboards and found the leak. Right now, my house is not leaking anymore but I don't have an AC company that has even come out, and I'm just waiting and waiting.

We used AHS for rekeying. The tech was here on time and was even a few minutes early. He did it pretty quickly and everything worked out just fine. I’m happy with AHS.

My garage door wouldn't go up or down. The claim went great. The tech was really nice. He did the motherboard and fixed it. AHS is efficient and quick. It's been great having them.

Having AHS is a worry-free thing. They're pretty quick and I've read that they're the better ones of the home warranty to deal with. The AC wasn't cooling downstairs and Fleshers called me the same day I submitted the claim. They scheduled an appointment within the next two days. I was very surprised. I thought it was gonna be a week. The techs explained to me what happened and what they were going to do. They knocked it out really quick.

I've been very pleased with American Home Shield until now to where the hot water heater wasn't equivalent to what was taken out. I'm thinking about dropping them. The bottom of the hot water heater was leaking. American Home Shield replaced it. I wasn't happy, because I had a way more expensive water heater, just by the name brand. It was an 80-gallon Bradford White, and they put a 50-gallon Lowe's hot water heater in there. That was the biggest they would go. But I thought it would at least be the same brand equivalent to. But the work was done good.

I had an issue with my refrigerator. American Home Shield had a company come out and they were fine. They contacted me after a couple of days. They took care of my refrigerator and I haven't had any issues since. American Home Shield helped me. Reach out to them and see what they could offer.

I scheduled service and I called the contractor JnJ. I said the issue was the pool pump. My coverage is the most expensive one that American Shield covers and there are a number of things for the pool. One of them says pool pumps. The tech came in the first time a week and a half ago. he was okay and was friendly. He did what he did and he did his assessment. But he only looked at half of the problem. He was called back to it because nothing was touched on the spa, which was the second thing on the to-do list. He didn't even say anything about that.

When the AC was not cooling, I sent in the request over the internet, and then after the guy got here, it was okay. He fixed it. I would have preferred to have somebody come out the same day, but that was okay.

I had an AC issue and I did a claim online with American Home Shield. The technicians that came were wonderful.

I have 17 accounts with AHS. I’ve been with them for a few years. We had water coming from the inside AC unit recently. The tech called me and said, “I'm gonna clean your condensation line out.” He replaced my thermostat and took care of everything. Now it’s great.

The refrigerator wasn't keeping the food cold and I lost all my food. I filed a claim online initially but I ended up calling and speaking to someone. It was fine with the rep I spoke with. Then, Appliance Network came out and the tech was great. The compressor was out and they had to replace the refrigerator because they didn't make that part anymore. I got the same model as replacement.

I had the air conditioner a couple of months earlier repaired because it was not blowing cold air at all. Heat and Air came out and did what they had to do. Then it was stinky. I called them and said, "Something's not right. It's really stinking." So, they came back, ad this time, I would have to pay out of pocket for them to clean, deodorize, and do whatever to it. They tore it all apart and cleaned it. I wasn't happy with the cleaner because he broke a piece of the air conditioner doing it off the slats, and it seemed to work then. A couple of weeks later, my husband and I are here and I had this weird feeling. I went over to get a bone off the back of the TV because we had to put one of our dogs down. When I did, I put my hand on top of the other dog's cage and the pillows on top were soaked. We looked and water was running down my wall from the unit.

Do not Buy this Home Warranty! They will not refund you any money when you cancel. I paid $675.00 and cancelled 2 months after starting the service because they will not cover my Samsung Refrigerator. They said it was in a class action lawsuit and will not cover it. I tried cancelling several times and they gave me such a hard time. I finally cancelled and they said there is no refund and they charged me a service fee. This is a terrible home warranty company!! Do not buy this if you have Samsung Appliances!! They charged me $100 to come out and tell me that they will not cover my Refrigerator! I am out of $775.00. They will not refund any of my money back but yet it states that you can cancel anytime and they will pro-rate it. This is not true. You can not cancel! They stole my money!

I had two issues. One was the air conditioning, and the other was a faucet. Both the techs were good. They were informative, answered my questions, and got the job done. That's all I can ask. I also didn't have to pay out of pocket for the air conditioning part or the parts for the sink, which could have been a little more expensive than what I paid. For right now, I'm just about even with American Home Shield, but I like the idea of having insurance on the bigger ticket items, which I haven't needed to use yet. But if my water heater or my compressor on my air conditioning goes, I’m happy to know that I won't have to pay the full amount for that. That's why I got the insurance.

We moved into the house on the 31st of July and there were problems with the toilet sounding like it was continuing to run. My husband tried to change the flapper in the tank but it was still problematic. He was trying to see if there were problems behind the toilet and maybe if there were problems with water coming down underneath. When he turned the water off, he could still hear something. When he went to try to move the toilet, he discovered it wasn't anchored to the floor. We called American Home Shield to have a plumber come take a look at it. They gave us the contractor Sullivan Handyman and their phone number.

We had a problem with our refrigerator where the lights were no good. Home Shield had a guy come out and he had no idea what he was doing. He even told us that frankly and that he was going to have a specialist come and take care of the problem. It was back and forth with Home Shield. They kept telling me I had to go through this guy which I did and he never wound up fixing the refrigerator.

There was smoke coming out of the back of my dryer. The tech knew exactly what it needed and got the part ordered. When it came, I gave them a call to let them know the part was here and he came. I've had AHS for quite a while and they're right on it as far as getting someone to come out. The only problem I have with them is that I wish they would have options as far as which company we would like to work with. I had a company one time that I really don't care to work with again. One other time when I had issues with something and they were the ones that were chosen to come out, I called American Home Shield and said, "No, I need somebody else." Other than that, I recommend AHS wholeheartedly.

I have the electric lost in some part of my home and the techs got it fixed. I also had some plumbing problem last time and they got that fixed as well. Submitting my claims with AHS had been great and took a little time. Sometimes the techs didn't come right away but they did the jobs right.

We have had a couple of things that we've had problems with and they fixed them in a very timely and efficient manner. We had our hot water heater go out and it was the thermostat. They came in and fixed it quickly. We also had the AC go out and they came and fixed it quickly as well. Then, we had our dishwasher go out, which could not be fixed. They sent us money so that we could purchase a dishwasher of our choice. That was not quick but the American Home Shield part was quick. Our personal experiences with American Home Shield have been all good.

The AC stopped working all of a sudden. I called American Home Shield and told them. The tech said that a capacitor needed to be replaced on it. He was pleasant. He told my wife exactly what needed to be done, gave her a little bit of preventative maintenance and relayed it to me. I was happy with everything. Everything seems to be working just fine.

I have three homes that are covered with AHS. I had a dishwasher issue recently. The techs had to get a part. When they had the parts, they handled the problem. We’ve been happy so far with AHS, for sure.

I just moved into this house and didn't replace the locks and wanted to rekey the doors and since my insurance was covering it, Realty Rekey came out and did it. They did a spectacular job. It was very easy to submit the claim. Now, on the other hand, my garage door spring broke at the same time, and that experience was really bad with the garage door company that AHS used. They were a bunch of fraudulent shysters. They came out, my warranty was covering it, and AHS was gonna pay them for the work. However, they made things up, and they wanted to charge me extra fees for adjusting the door. I'm a general contractor and I know the door does not need to be adjusted when you replace the spring.

I had our dishwasher and my refrigerator go out within a week of each other. American Home Shield ended up replacing both of them rather than waiting. In the meantime, it took a while to get the replacement. I ordered it and bought it, and then they reimbursed me. They paid me for the dishwasher and closed the case when there were two claims in one. It took me an extra month to get the money.

AHS responds to the claims I've failed and they get stuff taken care of. I had an AC issue and the techs came out very timely and checked the unit out. They found it was way low on refrigerant. They explained that what they had to do was put refrigerant in and some kind of dye so they can see where the AC is leaking. I had to pay $80 a pound for the refrigerant because American Home Shield doesn't cover that. The AC got to cooling. They said after 30 days, they'll come back and see if they can detect anywhere where there's a leak.

I had an issue with my dishwasher. I spoke with an American Home Shield representative and he was good. A tech then took care of business and everything is working fine.

I liked American Home Shield's service a lot. They did a great job of keeping me informed and scheduling the appointment. So, everything went nice and smoothly. There was plenty of communication, emails, and text messages. They ended up replacing the control panel for my dishwasher. The tech was very good, very professional, and explained to me everything that he was going to do and where he was going to order the part. He checked right on site about availability for the part because we know the chain of supply is like everybody's traveling to get parts. He acted very quickly on getting that on order.

The spring in the microwave door busted and it was a good experience with Sears when they came out. I have used American Home Shield for about four years. I'm gonna sell my home, buy another one and I will only deal with them. So, I will purchase another contract.

Prices are too high, there's a recession on, and I'm not gonna renew American Home Shield. It's just out of the ballpark. I bought a house last September, and when I got the house, it had a one year home warranty added on to the mortgage from the previous owner. I just got the bill for what the next year would be and I'm not gonna do it. It's too much.

I have a shower that's not working and the gentleman that came out said that it was too expensive for American Home Shield. So, they weren't able to take care of it for me but it still cost me $100. I have a faucet now that's not working in the kitchen, but I’m not ready to pay another 100 for that. I have another claim with them that I had a problem with. I wanted to have the propane heater turned on. It wouldn’t come on. They said that a part had been called obsolete and because of that, they couldn't fix it. I am without a heater now and still had to pay that $100. So, I'm not really happy with that at all.

So far, I've had AHS for over a year and they're okay. I had a problem with my ice maker and another problem with the refrigerator getting cold. The techs were friendly and professional. A tech also took care of my dishwasher that was not running on the hot cycle. I was happy with my claims for the appliances. I also had techs who serviced the air conditioner and they put sealant which is a temporary fix instead of trying to find the leak. I was not really happy with that. I also had a problem with the microwave. The techs weren't able to fix the microwave and I'm supposed to be calling AHS back to give them the size of my microwave to get a new one.

The way they have their forms set up is very confusing. Like with my pool, the pump is not fully having suction and it could be either be something with the pump or pipes. They could have it separate instead of being checkboxes where people will contact you. AHS is like, “Oh, you need to put in a second service request.” And I'm like, “So, that'll be another $100.” I don't like how they have it set up where I have to do all these service requests for similar things instead of it being combined. It should be one instead of them nickel and diming you. Hopefully, when the techs get here, they're not like, “Oh, yeah. No, that's more of a pipe situation.”

I had a pump problem and when the tech got here, he had the parts on his car. Everything went beautiful. I’ve had to use American Home Shield twice and the claims process part has gone smoothly.

So far, I had to pay a lot of money out of my pocket even though I used American Home Shield. I used them a couple of times and the latest time was a couple of weeks ago. I had a water heater go out and still ended up paying $1,400 to the contractor. They didn’t pay the entire bill. They said they can't pay for the plumbing and stuff to go through it because it was damaged too but they didn't pay for that. The issue was I woke up one morning and my water heater was flooding. Water was running out of the garage. I forgot that I had Home Shield first and I called somebody I knew that was in the plumbing business. They came and turned the water off.

It's super helpful for American Home Shield to be able to fix things, what I cannot, and save me money. I submitted a request for some plumbing issues then somebody came out and fixed it.

The washer wasn't cycling right. It was going to a lock. A repairman came and he reprogrammed it. He had very good knowledge ‘cause he knew exactly what was wrong with it. So far, I've had good experience with American Home Shield. We don't know how to fix refrigerators and stoves. American Home Shield comes in handy and they're gonna send somebody out who they already checked out. It's good knowing that they're sending a reputable company out that’s not gonna beat you out your money. I haven't had any complaints besides them going up every year.

We used to have American Home Shield on our house in Gold Canyon. We had the ability that if something happened on the weekend, we could just call in and get something scheduled. But now, it seems like if something happens on the weekend, we have to wait till Monday. That's the only thing that is really different. When we had a problem where the AC went out, the contractor came and put a compressor in. But about six weeks later, that same compressor went out. So they had to put in a new compressor. But it wasn't how they did their work, it was just that the part went out. They were very, very professional and went out of their way to help us as much as they could. The AC is way better since they came out the second time.

Quality HVAC was the first company that American Home Shield linked us up with, and they were really challenging to deal with. Every time we call, there was this weird recording. We'd leave a message, and we never get a callback. I didn’t hear from them, then all of a sudden, one of the guys just showed up at 5:30. He called and said, “Yeah, I’m outside your house.” He fixed our AC, and he did fine, but he told us that the compressor on the other one was out and to call them back and they would fix it. I did not want continue with them though. They were impossible to get ahold of, and I wanted to call a company that I know is solid. I called American Home Shield back and told them that. They said, “Well, we’ve got a company called SA Cool Zone.”

My air conditioner got backed up. There was water dripping from the ceiling. I went and did my shot back, cleaned it up, changed the filter, but kept the service call to make sure that there was no issue with the AC. The guy came in, looked at it, and said everything was fine. He said, "You need to clean the coils, but that's not covered under your warranty." Gave me an estimate and left. He was very professional, explained to me what the issue was and told me everything I did was fine. I was very satisfied. AHS also helped me with the refrigerator, too.

My experience with the tech was good.

I had a problem with my hot water heater and the tech came and corrected it. American Home Shield has been good so far.

We just bought a house, and we wanted to have the house rekeyed. We logged into our account online and asked for it to be done. It was not easy though. The sellers of the house purchased the home warranty, because it was a part of our agreement when buying the house. They had it under their name, so we couldn't log in appropriately. We ended up having to call American Home Shield and having to do the claim over the phone. They put us on with someone with an extremely thick accent. We could understand two in every five words he said. It was a very poor interaction and it took a very long time. We were not satisfied with that.

When our air conditioning broke, American Home Shield contacted a company to come out and fix it. We had 100-degree temperatures that week, and they couldn’t come out for a week, then when they got out here, they had to order parts for us. It was another week, so we were without air conditioning for two weeks in the hottest part of the summer. It was no fun. However, the techs were very nice and good. They got it fixed and everything’s working great now.

The AC wasn’t working upstairs and we had some kind of leak going on downstairs with one of the units. We found out it was the same exact issue for both units. The gentleman was able to diagnose it within five minutes and got to work. He was in and out in 30 minutes. Everything has been awesome with American Home Shield. We've been put in touch with some local experts with any issues that we've had and things have gotten done quick. So, I can't thank AHS enough. We're extremely happy with them.

My pool pump was going out, and by the time the techs got here the next day, it already went out. So they just replaced the pool pump. They had to come out again three days later because I thought that there was something wrong with the install, but it was just the timing coincided that I needed the filter changed too. The tech opened it up and showed me the filter. Water wasn't flowing as quickly as it could with the dirty old filter. I had another one and we changed it, then the pump started working as expected after that. Also, I'm new to pools so I didn't know any of this stuff, so he showed me how to change the filter.

The clothes washer was no longer finishing cycles. When the techs came out, they said that there was a piece that needed to be replaced so that it could drain properly. There was a sock stuck in it somehow and it was full of water. They said to get the sock out, it would have caused water to go all over the place, so it was better to replace it. But they didn't have the part and it took about five days for the part to show up. My only thing was that somehow they had the wrong number for me at first, so they may have tried to contact me at first. But I didn't know about my first appointment. Then, I saw on American Home Shield that the part was ordered and the contractor didn't answer the phone much when I called to follow up. But overall, they provided great service and got the job done.

I've had pretty good luck with AHS so far. They cover older appliances and some of the other companies do not. I've had two contractors that didn't do great but everything else has been fine. I had a ceiling fan issue. The tech was on time and he did a good job.

My AC stopped working. The tech was very professional. He took the unit apart and showed me everything. He let me know what the problem was and told me everything he was going to do after we talked about the price. Once it was finished, he came back to me and let me see that everything was finished. He tested the unit and made sure it was working fine.

I like American Home Shield. I have had experience with a different home warranty provider in the past, and American Home Shield's responsiveness is a little better. The one thing I don't like about them is their propensity to close open service requests when they shouldn't be closed. As soon as the service provider appears and sends a report in, they close it. The last service request I had for my refrigerator, I paid my deductible and the service provider came out and said it was too complicated and beyond his scope. He knows what's wrong and what needs to be done, and he said he would get back to American Home Shield and I would hear back from them. I never did, then when I went back online, the service request is marked as closed. I don't care for that.

Our AC went out and we had the evaporator and the condenser replaced in the first blower. The claim took some time because it was just busy but otherwise, we’re fine. Having American Home Shield has been good and I've recommended them to other people.

I've had a home warranty for a really long time and I just recently switched over to American Home Shield a couple of months ago. My old warranty company was covering less and less of things. I went with American Home Shield because they have these disclaimers about how wonderful they are. They say that they cover older appliances. They cover appliances that haven't had maintenance. If you have an appliance and it wasn't installed properly and that’s why you're having a problem, they cover that. They pretty much cover everything.

American Home Shield is a great company. My experience has been professional, simple, and easygoing. We called them when we noticed that there was a little water coming out. It was raining and from the basement, the water started coming out of the sump pump. They gave me the name of the company and the telephone number. I have the information in my email, too. The company called me and they made a schedule. When the contractor came, everything was pretty much easy. It didn't even take him less than two minutes, and he already figured out the issue. He took a picture. We were getting along and he said, “This is a small issue. It’s just the sump pump was never changed, so you just need a new one. That's it.” He took a couple of pictures and he said once he get the new one ordered, he was gonna call me. He didn't even stay no longer than two minutes.

The person that came and fixed my microwave was really good. He was really efficient and very nice. It was good. American Home Shield always seemed to be very good and efficient.

For my refrigerator, AHS hired Day’s Appliance to fix it and it took the guy a month and a half because he had to keep coming back and re-diagnosing it. He kept misdiagnosing my refrigerator. But P&R Repairs who came out for my dryer was super nice and very professional. They did a really good job and I was really impressed. As soon as they decided we're gonna do a replacement because the part was no longer available, I did it and scheduled it for the following week. My dryer was delivered. The only hiccup was getting my old dryer. That company would have taken it for $40. I would have set it up at the time, but when I set it up, they didn't say anything about picking up the old dryer and taking it out of there.

The contractor came out to fix the plumbing issue, but it's still not working properly. The water in the toilet just runs and runs. The tech said, "Oh, the chain is too long." So he did something with the chain and that worked fine for a day. Then all of a sudden, it started to do the thing with the water, and the water just runs. For toilet number two, the water doesn't flush properly. You have to flush at least three times in order for the bowl to be cleaned. I put the request in about two days ago and American Home Shield is very quick, but this one took a while. I did get a call from the company, and they did tell me that there was gonna be a tech coming out today.

I've only had one claim with American Home Shield, and submitting it was super easy. They didn't cover it, but their service was good. They quickly told me no. Also, the contractor was great. They were knowledgeable, and they came out when they said they would. I liked them. The claim was for a shower leak. AHS ended up having to fetch a plumber and do some rigging because it's got old piping in it that's not even available anymore. The only thing I can do is completely replumb my house, which is about $15,000, and that's not happening anytime soon.

When I cancelled AHS the first time, it was because some of the service providers didn't do what they were supposed to do. They told me to buy the part and how to do the job. It wasn't a great service to have. I got it again because, in case something happens I have AHS as a backup. Recently, the AC stopped working and one of the wires was fried. The tech replaced that.

In the last few weeks, I’ve had some things go on to where I've had to utilize my American Home Shield warranty, which has been great. I had my pool worked on. They had amazing customer service. I had my dishwasher worked on. They had to replace it. It came dented, so they take care of that. I had a plumber come out. He did a great job and went above and beyond.

I had American Home Shield’s warranty once before so I said, "I’ll give them another shot at it. They'll be okay.” Worst move I ever made in my life. My air condition stopped working. AHS sent a technician out. First, he said it was an old capacitor. So it started working, but it went out again. So, I called him back out and told him it was not working. He came back out. I told him I have my air condition served twice a year by a qualified technician. When I told him that, it seemed like nobody cared about that issue. AHS didn't care about how things went. It was like a nightmare. After I told them about it, they said it was fixed. I said, "What do you mean by it was fixed? They didn't fix the problem.” It was a game that they were playing with me. That service was so piss poor, it was unreal. I will never use them again.

Holders Incorporated did some locks for us. They showed up on time and did everything that we asked them to do. But I have not been happy with American Home Shield at all. I would not refer them as a company to anyone. They're awful. I was told whenever I created the recent service ticket that it was not a vendor that they could use in the area, that I could call someone and I could get reimbursed if I wanted to do that or they could try to reach out again and find someone. But they had no luck finding anyone. I told them, "I would like you guys to reach out because after all, this is what I pay you to do.” They reached out and within 24 hours, not only was someone assigned, but also the people contacted me immediately. They got my locks changed the same day.

I like American Home Shield. They are better than the other home warranty company I used to have. The tech who came out for the AC always kept me on the loop of everything that was happening from this appointment from arrival time to the diagnostic. He was awesome. Other companies don't tell you what the result was and that they were there. You're waiting to hear from them to see what happened and won't let you know what happened and I don't even know if they went unless I talk to the tenant. People should get AHS. They charge a little bit more but it’s well worth it. I'm good with the $100.

I had a policy with American Home Shield for almost two years. I’ve only had one hiccup, and that was the service that I was scheduled for in January of this year. The man who came out for my service fixed the issue at that very moment and told me that he would come back and replace a part, but he never came back. I called American Home Shield, but I didn’t get it resolved. So to me, they just got $100 from me and didn’t complete the service that I paid for. I had another claim for the breaker box. The tech that came out pulled the breaker out and replaced it. He did really well. He was very professional. Overall, I appreciate the service because American Home Shield has been better than not.

What I liked about American Home Shield was it was a number to call in case there was anything wrong with our home. And we had just purchased a home, so we wanted to make sure we were covered. Generally, AHS has reached out in case there's a problem, and they’d just schedule another technician to come out. When I was trying to cancel the policy. It took a lot of phone calls to do so. I would like to get AHS in the future. But when I got so many calls, trying to cancel it, and it was just taking forever, it gave me a sour taste in my mouth. What I also didn't like about the service was sometimes, the technicians were in a rush to leave. They would charge us the full amount or just say everything was good, even when it wasn't.

With AHS, when something happens, I just call one stop and I don't have to try to find a contractor or a repairman. They go out there and they will do it for me. I had the garage door worked on recently and that was excellent. The contractor was knowledgeable and quick and he resolved my problems. AHS is worth it.

The AC went out on a Thursday. I filed the claim through the app on my phone, and it was painless. American Home Shield had a technician out the following Monday, which is a good turnaround for an AC claim in an AC repair season. It turned out to be a simple fix. The technician had the AC up and running within 30 minutes of his arrival. I referred two of my neighbors to American Home Shield. Every time I've had to file a claim, it’s been resolved quickly and to my satisfaction.

For my recent claim with AHS, the refrigerator was not cooling. It took about six days for the techs to come out. There was a fan or some panel that was not working and they replaced it. It's working okay now. I like that with AHS, I can find somebody who can repair things if it goes wrong. But one of my problems is, that if something goes wrong, nobody will come out. They say, "If you call us directly and pay us 30, we can come out today. Otherwise, through the American Home Shield, it will take us a week."

American Home Shield has paid for itself twice over this year. It did exactly what it was supposed to do. It was surprisingly so good. I can only say good things about it. It paid for an air conditioning problem we had and just for that, everyone should probably get AHS.

American Home Shield's site worked really well when I submitted a service request. When I moved in, there was no remote for the garage door. Just the button on the door. I got some remotes, but I couldn't program them to the door. The garage door guy came on time and solved the problem right away. It only took him about five minutes, and it works great. He was friendly, and I didn't have any problems with him. I would tell friends American Home Shield is a good company.

The drain in the shower was stopped up. It took a couple of days for the contractor to come out. But once they got there, they got it taken care of right away. So, it was good service. We need that expertise service. So, I depend on American Home Shield to provide that.

The air conditioner quit running in the middle of the night. I called American Home Shield's 800 number. The only problem I had with the rep was English was a second language. He had a bit of an accent problem. But I was pleased with the contractor. It turned out to be a clogged-up drain line, which turned off the overflow switch.

For my recent claim with AHS, my washer wouldn't complete a cycle. It got stuck in some places sometimes. There is a drain and spin function on here that wouldn't work unless I tried it three or four times. The first time the tech came out, he said it was the shocks. He said it needed some new shocks. He ordered them. He came out and he replaced them. But it worked for one or two cycles and then it started doing it again.

I've called American Home Shield out for little stuff and they've taken care of it with no issues. When the AC wasn't working, the technician came out and looked at it. There was a leak on the evaporator coil and he said it needs to be replaced. There was some mold or algae on the evaporator coil, which is normal on any unit because it's cold and wet, and it evaporates and that's the environment mold lives in. American Home kept saying that the technician for the company that came out said that the leak was due to mold or algae. But the company that came out said they never said that. But American Home kept saying that they said that.

I called American Home Shield for an AC issue and spoke with a representative who was so helpful. The technician from Seabreez was excellent. He was so professional. That was a second opinion. The first one was a cheater. He didn't check anything. He didn't even try to turn on the AC. He came, went up to the attic, and he came back with a conclusion. He said, "No, you should not do this. And you burned the AC, and I have to order a new board for the AC." He left. I had to stay in heat for 10 days because he didn't submit his diagnosis for six days. I kept calling and nobody got anything. So I called AHS back, and they said, "We're gonna send a second opinion." The second one from Seabreez was a good person. He figured out that somebody messed up the wires, but the board is okay. The AC is okay. It just needs a bigger fan outside.

American Home Shield's service has been fine, so far. It's hard to get somebody, but I've had one service call in the last year or so, and it was handled fine. I had trouble getting an appointment online. Because when I put in my address and my contract number, it said, "No record of such," but when I called, they found it right away. The tech who came was great. He was very nice and professional, but he couldn't pinpoint the problem with my AC. It doesn't cool as quickly as it did back in the day, but it's working and I'm not going to spend another $75 to have somebody come out and tell me the same thing. It hasn't gotten worse, so I just have to wait until it goes. If something major goes wrong, I'm hoping that American Home Shield comes through as hoped for after paying the premium all these years.

American Home Shield has been wonderful. If I'm not satisfied with one company, I can call customer service and they will get someone else. I did a claim recently for one leaky valve and one that was clogged. Two young men came and they looked like they weren't old enough to work. They got the job done in less than an hour. All in all, American Home Shield is a good company. The price has gone up slightly but everything has.

American Home Shield has been terrific. I put everything online then I get a text telling us who will be contacting us for the service that we need. It's immediate. Bob recently came from Martin Plumbing. He was wonderful. He even cleaned up the toilet before he left. I never had a plumber clean up, but he did.

My experience with American Home Shield was good. The Lindsay Company came out and they still have to order some parts. So, I’m waiting for them to finish it up.

We submitted the claim to have someone come and look at the air conditioner. When the technician came and looked at it, he checked the coolant stuff and saw that it was good. He checked our filter, and the filter had gotten clogged, so he replaced that. Then gave us some tips about closing some of the vents in the house to help the airflow go where we wanted it more. The tech was very nice and professional when he came. What he told us did make a difference. Now, the temperature is starting to cool down. So it's still running.

AHS has worked out well so far. When the dishwasher wasn't working, the repairman was able to fix that. He also helped with the garbage disposal. That was messed up. He cleared it up well. AHS could have more options though. It’s programmed by categories, and whatever category that I choose, it has to be within that same category. There could be an option for a different category when filing a claim.

American Home Shield has been right on top of everything. Recently, the ice machine went out in the refrigerator. We had someone come out and look at it then we chose to go ahead and put it on warranty because their cost of coming out and fixing it was going to be insane. We checked in on the warranty and they came out, gave us an estimate then came out and fixed it. It went back out again so we called back. But it was something different. They came back out, looked at it and said they were going to replace it. They set a date to come back out, but it was a date that we couldn't make. We asked them to change it, so they changed it. They contacted us a few days before and said they got the parts in early. They wanted to move it to a certain date which was the date that we already told them we couldn't do. They put it off again.

So far, American Home Shield has been good for us. We just got a new washing machine. Lowe's was having a $201 off sale on their washer machine, so I got the eCard. We only paid $175 and some cents for it. American Home Shield has always come and done their due diligence. We also got a new refrigerator and a new microwave.

Whenever I have a problem, within a reasonable time, American Home Shield schedules an appointment and then sends someone to take care of it. I haven't had a problem at all. The contractors know what they’re doing and don’t depend on me. I appreciate AHS and I don’t have to call anyone. As long as it’s not on the weekend, the turn-around time is great. But they need to be on-call for the weekend. Because if something happens, there's nothing that can be done until Monday.