American Home Shield Reviews

This is my third account with American Home Shield and overall, they're fine. They're responsive. The technicians they use are good. I would recommend them to anybody. I've had the water heater go and it was 75 bucks. I've had outlets blow out and it was $75. So, it's like car insurance. You don't realize you need it until you need it. I've been very happy with everything.

I'm a very worrisome person and my Realtor knew that from dealing with me. She recommended American Home Shield for peace of mind when I bought my condo. When the home warranty works, it works very well. But when things go wrong, it is what it is. I work with 35 guys and I tried to tell them to get this home warranty all the time.

American Home Shield's appointment is good. But sometimes, there are a few more days for the pay or for a new part. That takes two days or three days. For example, my appointment is today and maybe to the other week. But it's okay.

Doing claims to American Home Shield on the internet works most of the time. I did a claim recently and it wasn't that long before somebody came out. Everything went well.

I submit claims to AHS on the phone and the hold time can be lengthy. But they make the work order when I'm on the phone with them and they give me the name and phone number of the contractor. For my most recent claim, McDonald Electrical came out and I’ve never had any better service. But I had a slight issue with AHS and I made one call and got a supervisor. He went above and beyond to make it right. This last year, I’ve had a couple of different issues and I’m not happy with that. They have righted it but I had to fight tooth and nail to make them do it.

There was a slight leak from the pipes connecting the outside of water main pipe into the water meter. I called WSSC because I figured it had something to do with the water meter. They came in and told me it was my responsibility because it had nothing to do with the water meter. The connecting pipe is about 12 inches away from the water meter. I put a claim in and American Home Shield arranged for an appointment for me. I was going to have a contractor come in. But the leak had stopped so I canceled. I asked for the refund of the $100 back, and I got it after a few weeks.

My garbage disposal wasn't working. The tech checked it out and determined I needed to have it replaced. Based on the way it was sounding and reacting, he felt it was on the verge of failure. Also, I had an air conditioner issue and a hot water issue and it took forever for them to get those fixed. But other than that, I've been very pleased. AHS is convenient. I have no worries that if I have a problem in my home, I just give them a call. There's been a couple of contractors that I would never want to have again but for the most part, they listen to my feedback. If there is a contractor that I do not want, then they will send somebody else.

I requested service for the washing machine, and everything was handled in the proper fashion. I'm very pleased with the services American Home Shield has provided as per contract. I have so many different accounts, and I feel confident that I can call and get an experienced service person out there in a timely manner to handle any problems that may arise. Everybody I've dealt with has been lovely, and the claims are handled professionally.

AHS is great. The knob in the shower was leaking. I had a good conversation with the rep and a tech came in a couple of days.

The first time the AC unit had an issue, it was a condenser. It was an easy fix. The second time, it was a motor. It was not so easy. We were without air for seven days. I had bronchitis. It was awful for the five of us. We went ahead and took some money, went down to Lowe’s and got a portable AC unit to try and save our lives. As soon as I told the rep I had an illness when I filed the claim, she said, “I’ll get on this right away, ma’am.” The person I talked to, both times, was good.

My pool filter wasn't filtering. I called American Home Shield and that very night, their contractor Sunbright Pool Services reached out to schedule a time for their technician to come out the next day. The tech determined there was no significant issue. He replaced a couple of rubber O-rings that had degraded due to wear and tear and made a couple of setting adjustments on my pool filter computer system. He was very knowledgeable, personable and he had a lot of good common sense. He advised for basic maintenance and gave me pointers on what things to look for.

I had just bought the house and I didn't know the hot water tank wasn't working. I had only been here for about five days. I called American Home Shield. A nice rep said the tech would call when they were en route and she told me the name of the company. The tech was a nice guy. He said that the hot water tank needed to be replaced. I ended up calling the seller. They ended up replacing it. This was my first experience with AHS and it was good.

The igniter on the stove had been going on and off for a little while, but then it finally stopped lighting. So, when I put the claim in to American Home Shield, it was about a week in that status. So, Sears did come out and fix the problem. The tech was on time. We were scheduled for one time and he had an opening, so he asked if he could come out earlier, which was good for me because I freed up my day. So, he came out, diagnosed the problem, and took care of it, and he was professional and courteous. The stove is working fine now.

My AC unit is over 20 years old. AHS keeps sending people out here to fix it. In the last month, they've been out five times. I'm waiting for them to come out again whenever they call me that they can come out. Being that the AC is over 20 years old, it should have been just replaced. But they keep putting band-aids on it and it's not getting replaced. It is very irritating to me. I'm having a bad experience with them right now.

I'm very satisfied with American Home Shield. I know that an issue is going to be fixed and they're good about fixing it. Recently, my air conditioning needed to be fixed. The claims process went smoothly and the tech was very knowledgeable. They had to come back because they didn't have the part till the following day.

The repair man did a good job on my dishwasher. He had to order a part, then he came back in a reasonable amount of time and got it done. American Home Shield is very good, and I did them on another house.

Service has been very good and it has been a positive experience so far. I had an air conditioning issue and they fixed it pretty well. The There was no problem with the process. With AHS, if something breaks, I call and they fix it. They charge me $125 and things get done.

My bathrooms weren’t getting air. I called AHS on the phone and spoke with a girl. She took my information and made an appointment. She was cool and I didn't have a problem. Then, the tech came out, he was here for less than an hour, and it was easy for him to diagnose the issue. He went to the little machine and did what he had to do. But when I had to have somebody else come in, they didn't have a clue.

We have a gas stove and it's electrically ignited. It wasn’t heating up when we turned it on. Something had burned out in the oven. I called the number of American Home Shield and they set things up. A decent guy came and he was pleasant and professional. He replaced a part and showed me what it was. He did his job and it was a good one. There was also one little incident with the stove and the first company that came out wouldn’t do it because I didn't have the model number. But the second company that came out checked and it was fine. So far, my experience with American Home Shield has been great. Go for this home warranty. It’s a very good deal from what I've experienced.

OUr American Home Shield policy was purchased in March. And it has been good. There were constant dust marks outside the dents. The techs were very professional. They were just here to see what needed to be done, and see if it would be something that was covered. And it turned out to be something that my husband can fix easily, nothing that would have been covered under the warranty. But I like that if I called for service, I'm not going to get it the next day.

We needed a plumber to come to stop our leak but we haven't been able to get one for a couple of days. But AHS has been of value to us. I'm in an older house. Not everybody has money to throw $4,000 at an air conditioning unit if it goes out. We pay by the month and if our air conditioning goes out, American Home Shield will replace it.

Having a home warranty takes the stress out of knowing when something goes wrong with a high-cost unit. My hot water went out, and American Home Shield replaced that. I had to pay an extra $500, but at least I didn't have to pay $1,000. My HVAC unit also went out, and they didn't replace it. I got it replaced on my own, because they said that they would only give me $500 for a new one. I normally submit claims online. Sometimes it's difficult to understand when I call in depending on who answers. It would be helpful if the language barrier wasn't so thick. I've called several times, and it's always better to just try to cut out that end of it.

The air conditioner wasn't cooling. The little box kept filling up with water. I kept taking the water out and it would fill back up. It did that several times. I called in the claim to American Home Shield and then they scheduled somebody to come out. When the technician came, he said it was stopped up. He unstopped it and then put a new whole system. He did a good job. I was very satisfied. I've had a good experience with American Home Shield. They come out and I haven't had any problems. When they come out, they always do the job. If there's a problem, they get it okayed or whatever needed to be done.

AHS is great. But with our refrigerator claim, they had difficulty getting a vendor. There are vendors that only do certain makes of fridges. But we eventually got one. The service was great, the analysis was great, and it was determined by all those parties that it wasn't worth repairing. So, AHS arranged a replacement. We've never had a bad experience with AHS in terms of diagnosis or expediting a job.

American Home Shield is very easy to deal with. You make a claim. They give you good service. They assign you someone quick, which is important. And the guy comes out. He takes care of it. Pipe Solutions came out three times. Each time, very professional, did a very good job, good communication, flexible if I have to reschedule, and easy to work with. I liked them a lot. They came and replaced a water heater. They're very quick. And the water heater works fine now. I’m very happy with AHS.

When I turned on my oven, it was not heating up all the way. I made a claim with AHS and it was easy. They got everything figured out and the tech they sent was really good and kind. He was fast as well and now everything works. Apparently, a mouse had gotten behind the oven and must have ripped out some of the wires. And so, it just needed to be reconnected.

For a recent claim, At Your Pool Service came out and their tech was very friendly and professional. He tested everything and told me my area might have flooded and tripped the circuit breaker but that the pump was fine. He found a third panel of circuit breakers and flipped the switches around. He said I might have a future problem because it seems to water a lot in that area and anytime that happens, it's gonna trip the circuit breaker out.

American Home Shield was very helpful. I had a problem with my electrical outlets and they were able to get somebody out in two days, and it was all taken care of. The techs were there right on time. It was one bad GFI outlet that was causing everything in the network and they were able to replace it. I didn’t plan on using AHS. I just have it in case something happens and it came in my hands. Everyone should have it.

American Home Shield has the best coverage. I reached out to them when my thermostat went out. I filed the claim on a Thursday, but the tech didn't come out until Tuesday because of the weekend. He said the condensate pipe had become loose. He temporarily fixed it but said that I should have the heating company who put it the AC unit come out and make sure it's glued properly. By time he left, it was working. I called the people who put in the AC unit. They came out and fixed the issue.

My experience with American Home Shield has been hit-or-miss. I've had some really great contractors and some really awful ones. I've had contractors that didn't call me and then I've had to call several times and leave messages. About three weeks later, they showed up, and I was like, “Yeah. No.” I've had to ask for things to be re-associated. One thing that really upset me had to do with my AC. I had somebody come out, and they did not do anything that they said on their paperwork. They signed my name on it. I was like, “What is this? I didn't sign it.” They forged my name and then, they were like, “We wanna come back out.” I was like, “No. Because if you're willing to do this, then who knows what else?” I don't want the company.

Service people came out because I had a nonworking range. It's a propane stove that needed igniters and those were no longer being made for the brand of stove that I have. The range was replaced and they came back and installed it. But there was a problem so we had to have another company come out and redo the work that they did on the installation.

The tech was good. He got the AC to turn on. But the thermostat won't set, so I'm gonna have to call them back.

Sometimes, the wait is a bit, which I understand, especially with trying to order parts. But American Home Shield has always sent out techs and got whatever fixed. It has always been the same person. So, I've had you guys have to come out here since I bought the home, for the microwave, the fridge, and the washer and dryer. They've all been pretty good, except for the microwave. It doesn't line up all the way, so I'm afraid it might fall out. Because it’s one of the built-in ones. But every time they have come out, they have always fixed the issue. Recently, the heating element was going out in the dryer. And the tech had to replace something to do with the water because the water continuously ran. So, it wouldn't wash the load. The water would never stop running.

I've had American Home Shield for years and I love them. The people they send out to repair stuff have all been professional, nice, and courteous. They clean up after themselves and explain to you what's going on. Anytime something needed to be replaced, it was replaced without question. There has been a little increase in the cost but everything else is going up. Go for American Home Shield.

I used AHS recently. I've had bad vendors but this one was okay. The warranty is good to have whenever you wanna use it. The main issue that I've ever had is when a bad vendor comes out and then American Home Shield won't really listen. Many years ago, I called about air conditioning and the vendor they sent told me that my outside air conditioner was working fine and the issue was the furnace in the attic. They wanted to change out all the furnace equipment there. But it was the outside unit that wasn't coming on.

I went on vacation, my fridge was working fine when I left. When I came back three weeks, I noticed that the fridge was not cooling. I called AHS and the guy came in and he checked whatever and AHS declined it. I don't know what was the issue. It was something that was a previous problem. But that was not. They sent me another person, and then he said that it was something that they'd be able to fix. But then, he came back and he said they didn't make the parts anymore. In the end, they gave me a choice of refurnishing that part or taking that money and buying a new fridge. And that was what I did. The techs that came out were very helpful.

I've had AHS for a number of years and the payments keep going up. But I got my air conditioning fixed and it saved me a lot of money. H.C.S. Mechanical was the contractor and they were good. They kept in touch. They weren't able to fix the problem right away. But after about a month, everybody figured out what it was and got the proper parts for it. It seems to be working just fine now. I would recommend AHS. It was helpful, knowing that I didn't have to worry about any large expense immediately, and to be able to know that I have that kind of coverage. They’re also always prompt and did what they said they were gonna do.

I had an American Home Shield policy on a rental property in the St. Louis area that I had for about a year. I had a renter that went in there who was like everything was a repair. Everything was an issue. Some of them are just a little stuff and do it yourself. I've since sold that property, so I don't carry the policy there anymore but last year, we also bought a home. It's in good shape, but I felt that given its age, it probably was prudent to get some coverage on it just because you don't know what you have. A lot of the stuff was replaced but there's always a concern that there are perhaps major expenses if something is amiss in the home. So, I went ahead and got a second American Home Shield policy, in addition to the one I've had in Illinois, to my current home. I still maintain that policy.

Our dryer wouldn't cycle, and the first company we were scheduled with had to cancel the day before because they had a main power shortage. The order had to go to a second company, and they came out to repair the dryer within three days. The guy was very professional, and he fixed the dryer the same day. Although he didn't have the part, he made a phone call, and the part was made available to him. When he got it, he came back out later and finished the job. I'm completely satisfied thus far. The issues I’ve had, American Home Shield has resolved, and I like everything they have to offer. They have experts available to solve problems.

I had a gas leak. The first time I phoned them, it was really difficult to understand the rep. I called back and they got me set up. The first person who was sent to my home told me that I have to buy a gas leak indicator. So, I had to get a second opinion. It was a month and a week that I was without a dryer. It was a long time because they kept changing with appointments.

I had a leak in the techs from a company found they weren't able to fix it. They said it needed to be completely replaced. AHS's contractor, J&J said they could put some leak stuff in it and that was patched up. But I'm not really happy with Home Shield. The people they sent out barely speak English. Also, they have a lot of hidden fees. I ended up having to still pay a lot to get the contractor to come. If I had just called them straight, I probably would pay less or the same and not have to pay Home Shield anything. They say, "We fix this. We fix that. But you have to pay this fee here and we don't cover this part." There's a lot that they don't pay.

I had a toilet that was leaking and it was clogged. Wadas Plumbing called me the same day and the next day, the techs came. They replaced the toilet. With my warranty, just paying the $75 fee and then getting my issue fixed has been beneficial.

The contractor did a phenomenal job. They fixed the issue. Everything was great.

I have had American Home Shield for three years and last year, I was able to get a rebate on the renewal, which was nice. The AC went out earlier this summer and that took a while because there weren't many contractors in the area or they were booked. I called and tried to follow up on it. But AHS was strict about sticking with one contractor and waiting so many days for it to be resolved, which was fine. But they should make some exemptions for certain states like Arizona and Phoenix because it's super-hot over here. No AC is not fun. But besides that, I haven't had any bad experiences. The fixes have been great. They say what they say and do what they do. You read the coverage and you see what's covered by your plan. Literally, it’s a $75 deductible. Even though I was without AC for weeks, the fix would have been six grand so AHS saves me in the long run. It has worked out and has paid for itself.

F6 Plumbing checked the toilet and fixed it pretty quick. But the next day, the toilet didn't work. I haven't called back but I will, which means another $75. Other than this, my previous claims have gone very well and easy.

American Home Shield is pretty responsive but I can't say I'm happy with all their contractors. They're not as prompt or as attentive to the job as I'd like. But for the most part, they're pretty satisfactory. I had my plumbing repaired and it took two weeks for the contractor to respond to my request for patching up the drywall and stuff, which they cut out. In the end, Home Shield had to send another contractor to get the assessment. They took a look at the size of the hole that was made for the repair job and the tech said he only does small patch-up jobs. For a good job to be done on the hole that was made, he said he's going to make some recommendations to Home Shield and they're gonna call me and try to work something out. I was considering renewing my home warranty but I'm still debating. I have to hear back from Home Shield.

I have very little service I need from American Home Shield so I call them when I need them. I put a call because I have a TV that I need to mount on the wall that is coming in here. I also had a blockage on a sink and the repair guys came and unblocked it. So, I need AHS but not for a whole lot of stuff. The repair people have been excellent. They tell me what they're doing. I’ve bought AHS for a good while and I recommend them. I've had friends that got them because they do such a good job.

The washing machine had a problem with leaking from the bottom. The person was very knowledgeable, helpful and fixed it. We're happy with American Home Shield. They did a great job.

We decided to get American Home Shield because we got our house last March. It was built in 1960 so we weren't really sure what we would find. When our water heater started leaking a little bit, we called our home warranty and they had a plumber out the next day. I was surprised that they could find a plumber right away. The plumbers did their job. Process-wise, they took pictures and reported back to American Home Shield who then reported to me that it'll all be taken care of except for some code violation things that we had to cover. They got the whole thing done in just a couple of days, so it was pretty awesome.

My experience with AHS has been good. I am very happy to have the coverage and I was very pleased to know that I only had to use it in a very minor way so far. The thermostat was set at 79 and the house was 81. The tech stuck around long enough to see that it was short cycling. It would come on, but it wouldn't have an impact on the temperature of the house and it was shutting itself down on its own very quickly. As far as professionalism, they were there when they said they were going to be there and they solved the problem. It ended up being nothing of significance and everything was working fine when they left and were on their way. It was handled very well and the knowledge was clearly sufficient to solve the problem.

I called American Home Shield one time regarding a plumbing issue and it was resolved within 72 hours. The issue had to do with a pressure valve. The contractor was great. So far, American Home Shield's service has been good. I'm going to call them tomorrow because I'm having a washing machine issue. When the washer spins, it bangs no matter how many clothes are in there. It's been going on now for about a month. American Home Shield really don't wanna have people come out unless something is completely broken or not working. In the case of my washing machine, they could tell me that the issue is because I'm overloading it, which I am not. I have to be very careful with how I present the claim to them.

My AC was making a buzzing sound and wasn't working. I did a claim online, and the company that came was good.

I've had one experience with AHS and it was okay. I had to pay my upfront cost. They took care of the rest. It ended up being a minor thing. The tech was great, very professional and nice. I like having peace of mind with AHS.

The plumber was very knowledgeable. He got everything cleaned up and fixed for the most part.

I'm happy with American Home Shield. I just log in and log a ticket, and the guys come out. Sometimes, they automatically set an appointment, sometimes I have to call the contractor. But it's easy. We recently got our AC unit fixed. They replaced a part, and it works, so that's good.

I had a couple of times when it was a week or so before we were able to get someone out. Other than that, the service was good. My dryer started wanting to conk out. Come to find out, it was a pulley that went bad on it. And the guy fixed it. He was polite and honest about everything we asked him. Safety wise, he had his shoe cover on. I would like to have him out again if we have a problem.

We noticed that we had a leak and we called American Home Shield to get the claim started. They referred me to someone and we got a call back within an hour from that service provider. I had a sink issue and a washing machine issue. The company determined that they didn't fix the particular model of the washing machine. I was able to get back in touch with American Home Shield and I got another contractor. It was really quick. PJ came out. It took a little while for them to come and see us and then they also had to order a part, but overall, the service was good. Everything is working right.

My experience initially with American Home Shield was bad. Some of the contractors with American Home Shield are very good, but some of them are bad. I had a whole bunch of bad ones and I had to ask for second opinion. The first electrician was bad but the second one was good. The first guy who did the plumbing was bad but the second one was very good. The guy who did the garage was superb. But I'm still not happy the way they handled the furnace. The guy didn't bring his tools. He called me saying there was nothing wrong. But he sent a fraudulent report to American Home Shield saying it was a a pre-existing condition. American Home Shield denied the claim.

I like that AHS is convenient. They respond quickly. But what I don't like is they have the worst people on their list. Also, in order to get a second opinion, we have to pay the deductible twice. But outside of that, it's okay. With my plumbing issue, I had five different plumbers come out, but still never fixed the problem. It was a temporary fix like they rigged it, and it still was never actually fixed. They couldn't tell me. For my recent appliance repair, the first guy that came out called and said, "I can't come until whatever day it was." I said, "We're leaving out of town that day." He said, "Oh, well, then you need to call me when you get back. I don't know if I have anything available." I said, "Okay."

I had an issue with the water heater and the technicians came. We like American Home Shield. They do a good job and they send good people like the plumbing company we had. We're very pleased with their work.

The contractor came out because our AC unit was leaking. The guy was really, really nice. He told us how to take care of it so that it wouldn’t happen again. The contractor was really good. So I was really happy with them. I would definitely work with them again if I needed to.

I had a bunch of claims that I had against American Home Shield. There was one regarding the air conditioner, but there was also one where they left our entire two bathrooms and our hallway. They left all the stuff, toilet bowl, sink, and bathtub. They destroyed our home and we're still having problems. I had to provide proof of fraud from the workers to USAA home insurance.

Our refrigerator was not cooling. The contractor came out and they looked at the unit. They were gonna put some dye in it and then got back in there and realized that that wasn't going to work at all because it was too messed up. They said the refrigerator was irrepairable. So they said that they would submit that, and then American Home Shield would send us the replacement stuff through the email that we could pick a fridge or whatever it was to replace it if we couldn't find the right fridge. The contractor was super awesome. We love them. American Home Shield has been very responsive anytime we've needed anything. It's been a very simple process. It's what you would want a warranty company to be. It's great customer service, which you don't get these days. So it's very refreshing and nice.

The garbage disposal at my rental was defective. There was also a problem in the bathroom with the faucet. The techs fixed everything. It was a great experience. Sometimes AHS gets on my nerves. I have five properties with them and I should be more entitled to better discounts. But their competition isn't up to par and that's why I stay with them.

I like that, when you call AHS, they get stuff taken care of. Although, I'm not so happy with the total service because their deductible used to be $50 a while ago. Now, it's 100. In February, I had an issue with my refrigerator. They came and fixed it and, barely a month after that, I had the same problem. I still had to pay the $100 deductible as long as it's past a month. I was not happy about that because it was the same issue. The tech sent couldn't understand English, but it was okay. Recently, The Shining Plumbing did a good job. I had faucets that were leaking. He did both bathrooms and they work fine now.

Updated on 9/15/2022: I am doing another review since we still have not heard from American Home Shield on a decision about our water heater. My first review on here I was asked for my address or account information by AHS. I provided both on here and via email, but no further response. My husband was told on Saturday that it was being sent for higher review like I had been told twice 10 days prior. We were told most reviews are done in 48 hours. It now has been 5 days since the third time we were told it would be reviewed. Yesterday, my husband got transferred to the escalation department and was informed that preexisting meant our water heater was broken before we claimed it.

I made a phone call for a chain on the garage door that was not covered by Home Shield. So, it cost me $450 to repair. When you purchase AHS, it tells you that it covers all these things in your home, but it doesn't go into detail about what they do cover. It was until the person came out that I found out that it did not cover that particular part of the garage. Right now, I have a refrigerator that's going bad, I have to keep plugging it out, and I don't want to call American Home Shield because it says they cover a refrigerator, but I don't know what part of the refrigerator it covers. I'm gonna have to go back through the same thing I went through with the garage door.

When my air conditioner didn't work, I called American Home Shield. It was very easy, and the repair person came out the next day. There was a capacitor that was broken, and he replaced it.

I have a piggyback washer and dryer and the dryer broke. American Home Shield would only give me money for the dryer because the washer still works, but to replace the dryer, I have to get rid of both. They should really think about people that have a one unit because to replace my unit now is almost $1,900. They are going to give me 750 back and that was really generous, but if somebody didn't have the extra money to throw in, that would be horrible.

I had a water leak in my coil on the AC. The technician who came out was fantastic.

I had an air conditioner issue. An initial rep was sent out and they said there was an issue with vegetation. But that was not the case. So we asked for a second opinion. They said there was an issue with the air conditioning, but they said this can be repaired using this said servicemen. So I looked over the reviews of the service person, and it seemed like they've had several complaints with the Better Business Bureau and so many different negative reviews. So I was concerned. Why would I want my air conditioner repaired through this servicer? So then I asked for cash in lieu and American Home Shield offered $100 to fix this whole thing, which doesn't cover anything. So I'm totally not happy.

When I had a toilet that was stopped up, a plumber came and did it. It didn't take long at all. I also had American Home Shield with the icemaker in my refrigerator. That was the worst thing. Sears was the one supposed to come out and I didn't like Sears having to be the one to come out. A repairman came out, ordered the part, and was supposed to come back. I had to take off from work, but they didn't show up. I called and the girl that I talked to was quite short and curt. I asked “I need him to come out. Can he come out this afternoon?". She said no. I asked, "When do you plan on him coming?” She said it was gonna be two weeks before she could get anybody else out. I said, “There's a Sears Appliance Repair guy that lives not seven blocks from me. I drive by his house with the car all the time, so I know somebody's within this area because he's here." She said, "No. I can't get somebody else. It has to be the one that we assigned.”

We've had three service calls, so far with AHS and everything was good. The master bathtub was leaking into the basement recently. They fixed it. There was just a seal that needed to be replaced.

I've had American Home Shield at a couple of properties and it's a hit-and-miss. They could have better subcontractors. I had a work order set with the subcontractor on Monday. The plumbers couldn't get out there until next Monday so I had to hire somebody else to do the job. That aside, there is a benefit to having the home warranty like when I have problems and I only have $100 to get them fixed.

I received an alert from my alarm company saying that I had an environmental leak. I had no idea what that was, and they began to explain to me what an environmental leak is. The condensation from the AC drips, and the AC unit was tilted, causing water to start backing up inside the drip pan. I had a clogged drain. Now, I was frantic and I didn't even think that I had homeowners insurance, and my wife had already told me. I called Milestone Electric, and they came out, opened up the AC unit and looked at it. The guy showed me a video of how it looked, and it was in bad condition.

The repairman for the AC barely said anything to me. He didn’t even greet me and say hello. He came in, looked around and took some pictures. Then he walked outside so I followed him. He was looking at the unit out there. He wasn't very courteous or respectful. When it was all over, he said he was going to call American Home Shield. He got in his van and sat in there. He finally came out and said that he wouldn't be working on it. There was nothing wrong with it, that it was just maintenance which I get on it all the time. He told me he could do the maintenance for $650.

The monthly payment seems reasonable and the co-pay has stayed the same for quite a while. The last service we had was $75 and it was deducted without a problem. The contractor who came out fixed the problem in 15 minutes with a wrench. So it seemed like a pretty tall bill for a 15-minute thing. At the time, we thought we got ripped off by the contractor. One of the things that we had a problem with American Home Shield was that after we paid the $75 co-pay, the contractor said that something wasn't up to code and they charged us an extra bit of money. We had to go to our equity line of credit to get that taken care of because it threw us for a loop because we thought that would have been covered. When I looked at the work he had done afterward, it looked exactly the same as what was up there before. But we got the hot water heater installed and it was working fine.

Anytime American Home Shield sets me up with a company, I make sure it's a company that I'm gonna be comfortable having come into my home. I go and review them, and if I don't see good reviews, I call American Home Shield and say I want somebody different. They're really easy to work with. When our dryer wasn't working, I did a service request on the internet, then I called to have Sears instead of the other company they assigned me.

If we had a way of going through and picking the contractors that came to our house, which is a slippery slope for Home Shield as a provider, that would be nice. I've had problems in the past and I've had a couple of contractors that I have told Home Shield to never send to my house again. Also, the deductible goes up every year. If I'm using it and I'm having things replaced, then it’s okay. But with the service call charge going up every year, my policy rate goes up and the service call comes up. In the past, I’ve had two appliances go out at the same time and they were two service calls even though the same guys are gonna come out and do it. But other than that, I've been pretty happy. I've looked at other policies and I didn't see whether there was anything that other policies offered that American Home Shield didn’t.

My claims with AHS have been a hit or miss. When they choose good vendors, it’s good, but sometimes they have vendors that are not that good. Also, they could be a little bit more explicit on what's covered. But other than those, AHS has been okay. We renewed our policy.

I have total confidence in American Home Shield. Recently, I noticed the pool was getting green and the pump didn't work. I called them then I got an email right away from Pool Buddies. They gave me an appointment the following day. They told my wife what needed to be repaired. They've worked here in the past and they do a good job. I trusted everybody and I just went off to work. My wife also had to go somewhere. I came home and the pool pump was working. I'm very happy with them. They cleaned up everything too.

I've been pleased with American Home Shield. They are able to find contractors and get them out here. The last thing I called them for was my water heater and the thermal link was out. But I was a little disappointed that it took them a couple of days to get the part. Other than that, the techs were good.

We had two companies come out and try to fix our dryer. The first company that American Home Shield sent out was horrible. The guy was truly rude. I called the rep and requested somebody else to come out. I told them I didn’t want this man in my home. The second company that came out was amazing. The tech was very polite. He was in and out quickly.

My dryer is still not completely working 100% accurately, but they have been diligent in trying to get repairs done. Pro Serve came out on the 8th and shortly after the guy left, I did a load of clothes to wash, and then put them in the dryer. It started and then it stopped. I waited, and then it started again. I immediately called the number back for Pro Serve, and the guy told me he would check with the guy that had come out and give me a call back either later or the next day. But I haven't heard from them since.

I’ve had the service of AHS for two years. I had somebody come out to check my ductwork and everything underneath my house, and I had somebody come out and check the air conditioning system. They just told me everything was fine and ticked it off. I called the people they sent out myself and they told me that I needed a whole new system and ductwork. I had to have all that replaced. But we know AHS is not gonna pay for it. So I went and paid people out of my pocket to get a whole new system and it cost me $13,900. AHS is not a good company.

AHS has been good to me in general. But not their third-party vendors. For example, I had someone come to the house and I was at work. This was for the AC. My sister was there but she didn't know anything about it. The guy said, “It’s damaged. It’s beyond repair.” The guy was there for less than 10 minutes. I made it there in just enough time. I said, “Sir, can you please show me what was going on.” Then the gentleman literally jumped on his phone, called his headquarters with the phone and headed out into the seat for 10 minutes. I stood there and watched him from outside. I said, “Are you gonna show me what happened, what’s going on?” He said, “Oh yeah, I am.” But I said, “You know what? Don’t worry about it.” It meant to say he didn’t want to show me. The guy also said he sprayed the AC down for it to work. He said it was not breathing, so it was all beyond repair.

No matter what setting I put the washer on, it takes two to three hours for the cycle to complete. Also, I would check and it would say four minutes left but then I check again and it had gone up to 17 minutes. Good Life Refrigeration came out two or three times and replaced parts but it still kept happening. Then, Good Life would tell me one thing but I would call American Home Shield and they would tell me something totally different. We’re going back and forth and I’m still waiting right now. It's frustrating.

I was very concerned when AMP Mechanical came out for the AC. Their reviews are terrible. Sky was one of their techs. He came out, diagnosed the problem, knew what was wrong and got the part ordered. He said he'd give me a call and let me know. But I had to call them back to find out when they were coming back. It was not their fault that the part took three weeks to come in. They did the best job they could. When the part came in, they were right back out here. He was only here 30 minutes and the AC's great. For the microwave that American Home Shield replaced, the guy brought it but never came back to install it. I had no way to contact him. My husband ended up installing it. It was one that goes above the stove, so it had to be hung and installed. Other than that, American Home Shield has been great. I tell my friends about them all the time. I also told my mom and my sister about them.

I've American Home Shield a long time. Sometimes, they send out somebody that's awesome, then sometimes they’ve sent people out that were not so awesome. Lately, I have to argue with them a lot to honor their contract. They’ll come back, and I have to pay for it, then they’ll refund me. They’ll say, “No, it’s not covered.” I end up going to their boss, then their boss’ boss, and then their boss would say, “Oh, that is covered. She knows what the contract says.” I’ll have to quote page and paragraph, then they send me out somebody like South Tampa Pool & Spa, who is fabulous and very respected. They have very intelligent technicians that come out, and they do a great job. Recently, there was a leak on my pool pump housing top. I sent them a picture, and they knew exactly what it was. When they came out, they fixed it.

The water tank is beside the furnace and water has overflowed. We thought it was the water heater, but it turned out to be the air condition with the furnace. American Home Shield is a good company and I would recommend them.

I called American Home Shield and they sent out the person to check on the air conditioner. The line was plugged. They had to drain the line and then it worked. They were great.

My washing machine was acting sporadic. It would work on some cycles then it would stop. Moonstar was our service provider and they responded in two, three days. The repair also didn't go well. This happened four weeks ago and the issue still isn't resolved. The tech that came out said that the washing machine was going to be too costly to repair. He told my wife, “Go ahead and give me a 5-star rating, and I'll just put in the system that you need a new washing machine...It's easier to do it that way.”

I like American Home Shield a lot. They did a good job with my plumbing and air conditioner claims. The air conditioner is still ongoing and I'm in a dialogue with the AC guy. But I'm highly impressed so far.

For our AC claim, I called American Home Shield to get Wallace's back out, but they told me that they were on hold, meaning they were too busy. Now, it's assigned to some other people. But, they haven't called me. I just hope AHS would send the same people. I don't like different people touching different things.

We like American Home Shield's service well, and I don't have any main complaints. I understand how the contract works and what we can request, and I have two open claims right now. When I call in though, it's call-centery. I can tell they've got a lot going on, and that's not necessarily a bad thing. However, this last time when a plumber from Plumb Genius came out, I had to call four times to American Home Shield and get them on the phone. “Hey, I have this hole in my wall. What are we going to do?” They said, “Oh, yeah, we'll have to contact a contractor and we'll let you know.”

When I moved into my house, my AC units were not working and I told the AHS rep where the units were. The guy came out two days after I called AHS and he said he only had one work order, so he could only look at one unit. I called AHS back and they said that for the next unit it was going to be another $75, which I thought was extremely unfair because I told the AHS rep that there are two units when I first called. I was a little upset about that. There was like a language barrier.

When I put a claim in, the representative that I spoke with at American Home Shield barely spoke any English and he was not understanding what I was saying. He was arguing with me when I asked to speak to a supervisor because he started getting rude. I was trying to cancel my claim at first. He told me I couldn't then put me on hold for 30 minutes. Everybody else except that person has always been great. Sharper Solutions recently came to replace my oven. There was a measuring issue, and all they did was plug it in and left. It barely fits so I had to stand it down a little bit. But they didn't call me to let me know it didn't fit. They just left it like that. I had to come home with my oven in the middle of my kitchen.

The house wasn't cooling. It took three days for techs to come after I contacted American Home Shield. The techs provided good service. Before, when the AC would come on, I would hear click, click, click then I would hear it running and blowing. I don't hear that now but the house is cooling off. But the only thing they did was put Freon in it. I wouldn't think that would do all that.

We used to have American Home Shield back in Kansas and my husband said that he remembered them being a good company back there. But it has not been that same experience in Texas. It has not been worth the money. We won't get it again. We've had several issues. Like one time, with our garbage disposal, we had to call in and beg for somebody to replace it. It got stuck in the process and my wife had to call several times in order to get somebody to move it along and we were out of the disposal for a week. The people that came in tried to bait-and-switch us. The garbage disposal we have now feels like it's rinky-dink. It doesn't have the guts of the one that we had before. And I just tolerate it. Just recently, we had someone come out for the disposal again. We had to pay another $100 because the first people didn't install it right. They didn't change the adapter part. It started rusting out and leaking.

The very first time that I called AHS, they came right out and fixed whatever was wrong. But this last time put a bad way with me. I put a claim in on September 1st and the guy didn't come out till September 5th. I missed Thanksgiving dinner. I stuck it out because I looked at it like they took care of the problem and I still didn't have to worry about much. Also, the tech was a really nice guy. He fixed what was wrong.

The pilot light went out on the water heater. I tried to reset it and get it to light, but all it would do was just strike. It wouldn’t light. I tried to submit the claim online but I couldn't get through right online. So I had to call and then American Home Shield sent me a text message. They told me who was coming out, and that they should be calling me, and if they didn't call to call them. The contractor told me what time the tech was coming out and he was here at that time. He went in there and took the water heater apart at the bottom and looked at it. He said there was something wrong with the igniter. He said he had to do something else to it to get it to light and it lit after that. Then he said if I needed him to come back out to call him and he left his card here. It was good. American Home Shield has been a good service so far.

The company that American Home Shield sent no-showed on me and when I started checking the reviews, it was terrible. They would order parts and never get back with the person. So, I was very leery because AHS only has contracts with one or two people in the area that work on those types of things. And that one was that. I pushed and tried to talk to management and I said I wanted to work with a different company. I didn't want these people in my house but AHS was 100% unwilling to change or do anything different so I canceled the claim. We ended up doing it ourselves. But this last round was wonderful. The AC was working but it was not maintaining the temperature and it had a Freon leak. The tech was able to refill it and repair the AC. He was fantastic and quick, and it was super easy.

I called AHS and made a claim. They assigned the repair company to come out and look at it. They determined it could not be fixed because it was a dryer that they said they could not get parts for. So, we had no alternative but to get a new one. We asked for the cash-out because a lot of the appliances that were on their shopping list had steam options. Because it's a rental, we didn't wanna put steam options in there because there's no water hookup for the dryer. That was why we chose to just go get our own. The only downside is it creates a lag time of getting the service done when the repairman goes out there and determines he can't fix it and then you gotta go shopping for a new one.

I had an AC system go out and had to be replaced. That whole thing was a pain. I had an issue with this AC last year as well. American Home Shield kept trying to slap a Band-Aid on a 17-year old unit before they finally broke down. When they decided to go ahead and replace it, they wanted to replace it with some cheap, no-name piece of crap. When I found my policy, I was told that the cleaning service would be covered but it was not and I have a rooftop unit. Their cash-out option was horrible. They made me pay for the modification of my roof because a new unit is not going to fit the old fitting and there had to be a modification made to make it fit.

My refrigerator is leaking from the bottom. I spoke to a great representative when I filed a claim to American Home Shield. Everyone's been a lot better. The guy from Savvy Tech is waiting on a part at this point. He came once and figured out what he needed. He ordered the part. He came back, replaced the part and then it continued to leak. So, he needed to order another part. My refrigerator is not fixed yet. I still am having issues because I have water on my floor and I have a wood floor. At least these people pick up the phone. So, that's a benefit. When I call, they don't leave me on hold forever. I like that. I used to be on hold forever and it was so frustrating. I’m much happier about the huge improvement. Before, I would absolutely not recommend the company. I couldn't stand American Home Shield but currently, I'm feeling better about it.

American Home Shield responds quick and someone comes out and does the job quickly. After you already paid your monthly fee though, you got to pay $75 for somebody to just come out. That could be lowered a little bit, especially for something simple. I submitted a claim when my pipe burst then I thought it burst again. The plumbing company that came out said that there wasn't a leak and it was the piping of the AC. The condensation was on the pipe. They cut a little hole in the ceiling back, so now I'm gonna call for somebody to put it back. They just gave me a phone number to call so I can make an appointment.

Customer service is good as far as them contacting me whenever I have an issue or showing concern. I had my AC worked on and the issue ended up being a compressor. The part took a month to come in. But the response time was pretty good and they kept checking and giving me updates when the part would come in and whether the contractor got with me. I ended up getting a window unit and a fan but those was covered. The only thing I had to pay was for the contractor. It was a smooth process.

AHS sent out AAA All Brands Appliance for my AC claim and their tech knew exactly what the issue was. He was in and out in less than a half hour. AHS was great with this claim but we have had issues in the past dealing with them.

I submitted a claim online when the AC stopped cooling. American Home Shield gave me the contact information, name of the company, and the telephone number, and said that they should be calling me soon. When the technician came out, he told me what the issue was and that he got it repaired. He said we should be good to go. Everything was resolved.

American Home Shield sent a gentleman out from McAtee. He was thinking that they sent him out for plumbing services but my main concern was roofing. The gentleman that came was nice but he didn't do roofing. Since he was already here, he still evaluated the situation. He then called and spoke to someone. I told him and showed him the situation. He took pictures and he said he was gonna send them to his boss. He sat in the truck for a little while, came back, and said he got things situated. He said that he was gonna put back the claim for the roof. All of a sudden, they were not calling back for somebody to come back. Everybody makes it like they don't know what's going on.

I had trouble with my drains on my bathroom and DrainGo, the contractor, straightened it out for me. The repair guys came and checked it. Then, they said they would have to go back and get a camera so they could run it up inside to snake and see what all was going on, to see if it was just stopped up. They waited another week before they came out here and I had to call them and reschedule it. But after I rescheduled it, they came right on out here and took care of it. I’ve had a good experience with American Home Shield so far.

The tech did a very well job. He got the job done. The appliance is working okay. The only one that they could not fix was the dishwasher. The said that it could not be fixed because it was disconnected from the tubing.

The ice maker on my Samsung refrigerator kept giving me problems. It'll freeze up and I could not work it daily. I have to turn my whole refrigerator off and let it defrost. The inside of the back started freezing up as well. I did the claim to American Home Shield online first, and then they immediately called me because I needed to do a video chat with them. They did a video chat, and then I gave them my model number. The guy came out the next day to look at it, and then he left that day. They ordered the parts, and then he came back about a week later. He was awesome, very professional, very quick, and thorough.

Pipe Solutions contacted me for my plumbing claim. They were great. The tech told me that there was a problem with the commode and with the pipe. I was getting ready to leave town for a bit, I said, “I don't want you to have to put everything back together just to take it all apart again.” I was happy to save him a step. He said he appreciated that.

The guy with Flash Garage Door Service was wonderful.

Appliance Care came to repair the hot water heater. In the process, they confirmed what had been reported previously, that the air conditioning was not functioning. It was 20 years old. So the hot water heater and the air conditioner were replaced. This was different from the previous ones that we've had because the vendor dealt with the whole thing. Normally, they go back to American Home Shield, and they tell them what to do and what not to do. The repairman didn't do that in this instance. He did an adequate job. He came out, looked at the situation, explained what was wrong and what was involved and delivered the replacement. The installer came and did installation. He had to come back the second day because he didn't have one piece of a pipe he needed to install.

I've had Home Shield before in a different state, and having to have to call in and finding the time to make a phone call, it's very convenient that it's all online. I've used them twice, and it’s been great. I was able to do the claims online in a few seconds. They've come out for an electrical issue, and they did a rekeying of my doors for free. The techs were great too. They were able to troubleshoot, and they were in and out.

My air conditioner went out. We were out of the ability to cool our house for three weeks because it took forever for American Home Shield to identify a vendor who would come and fix it. That was during a time when temperatures were over 100 degrees every day and I told them I've got people with medical conditions in my home. That left a bitter taste in my mouth. It was easy to submit the claim but getting the work done was ridiculous. But the repair service person was very professional. He needed a part so they had to order a part.

I had a problem with a thermostat that was never operating correctly. I've had it replaced three times with the same kind of round thermostat which was digital. The wiring would not support that. But the repairman was able to install a basic one and make it work. He got out quicker than most contractors. He was out the next day. AHS has been exceptional. Whatever you do, get it.

Aurora Appliance was sent out for the dishwasher but it hasn't been fixed yet. I was called by American Home Shield and they told me that I can call back Aurora Appliance to ask them to come to fix the dishwasher. If Aurora Appliance fixes it, I will pay for the parts and American Home Shield will pay for the labor. I called them twice and they said they can't fix it. But otherwise, American Home Shield is good.

American Home Shield seems pretty efficient. They helped me out well with getting a contractor assigned and getting my AC taken care of. The technicians were very professional, on time, and communicated very well with me. A tech named Gary came out and he quickly found out what the problem was with our AC and got that taken care of. I had another problem afterwards but it was a different issue. He came back out a couple of days later and got that taken care of perfectly fine.

The air conditioning quit working, so I called in and it was done within a couple of days. The contractor found problems with the wiring and fixed it. Everything was as it should be. I'm satisfied with American Home Shield.

My air conditioning wasn't cooling downstairs. It was on but it was getting hotter. We submitted the claim to American Home Shield on Saturday. Millennial came out on Tuesday. It was Labor Day weekend. We left the house that Saturday. We were out running errands, and it was fine. I came home and my husband was like, “It’s hot.” You could feel the temperature as it just rises in the house downstairs. Millennial fixed the AC the day they came.

I was a little disappointed as there was less coverage than I expected for some recent plumbing work. Also, for my recent dishwasher repair, the techs had to come back a second time due to the manufacturer of the dishwasher having a process of you doing a system test. If it passes, then everything's good and I don't replace anything. It was unfortunate that I had to take time off work a second time to get parts replaced. But it was good service.

The people who first came out for the toilet claim put in a universal flapper that didn't work and I didn't see them test it. The guy was really to the point of rudeness. On the inside of the tank, it has a specific flapper number but he said we'd get whatever is on the truck. The toilet was still running and I had to hold this piece up with a rubber band and wrap that rubber band around the flush mechanism on the outside of the toilet to make it stop running. I had guests coming and I needed to have a working toilet. I told the contractor that if they can't get the right piece, I'm going to call AHS and I'm going to explain. Their rep said that I was threatening them and that they were not gonna do business with me. He said I'm gonna have to find somebody else. He was really rude and impolite.

I called American Home Shield and the repair guy came in two days. He fixed our water leak in about a couple of hours. It was a very good experience.

I called and requested service for my AC. I have an 87-year-old mom that lives with me and the heat was getting to her. American Home Shield really expedited the claim and I had a service man out here the next day. He had the AC fixed up in no time. There was a loose wire on the main air conditioner outside. American Home Shield dis a good job.

My AC wasn’t blowing cold air and techs came quickly and did a good job. I’ve been with American Home Shield for a little bit over a year and so far, it’s okay. the only thing is they should cover everything.

American Home Shield's response time has been good. Recently, I had a tech come out for my AC and I loved him. He was very helpful, assessed the situation, and was eager to do whatever needed to be done to correct the problem.

The AC was not working properly so I filed a claim online to try to get it taken care of. I got a response instantly and it was gonna take about three days for Arctic AC & Heating to come out but they were able to push it up to two days. Then, I had to call them back out and it turned out that there were loose wires.

Altstadt Hoffman Plumbing replaced the hot and cold water valves on my washer and they did a good job. But I had an electrician come out through American Home Shield and he just kind of moved around the whole fixture within the ceiling and he moved it around and it started working without blowing a fuse. He said it was fixed and he left but I can't get that light to come on at all now. I paid 100 bucks for this guy to come out and take care of me but the light is still not working. Also, there were a couple of times I called AHS to get repairs on my plumbing and different things and they said those were not covered under my warranty. I called my Realtor and she called AHS and got it taken care of for me. I told AHS I want to speak to an agent and they called me back. They said I'm covered and they'd have somebody come out and take care of the claim.

The refrigerator quit making ice and running water into the water dispenser. The contracting company was excellent and the service man was very professional and quick to do what he needed to do. We couldn't do everything because the parts came back within about a week but he did everything to my satisfaction. He was the best service man I've ever had. I'm retired and I can't afford a big cost to fix our place. I lived in Arkansas, Colorado and now, in South Carolina. And I've signed up for American Home Shield every time I moved to a new place.

I've been with American Home Shield since we had our house built in '95 and I am very disappointed in them because I've had problems with my AC and my heat for a long time and all they do is come and repair. Now, my VEPCO bills are so high. I just paid $448 and some change for one month because the system is old. Their contractors have come out so many times and it's the same thing over and over. I have talked to them to see if they would try to help put a new one in, but they're not doing it. They said long as they can do parts, that's what they're gonna take care of.

American Home Shield is not the greatest company. They've come out for repairs, and the technicians are fine, but I don't like the fact that every time I make a claim, they charge me to have somebody come out and look at what I'm claiming. I have a mobile home insurance and it covers the mobile home in general. When I have water damage, they come out, but I don't ever get charged because the adjuster comes out and looks at the damages.

The contractor did what they needed to do. They explained to me what was going on with the system. And they fixed it and they left. On the other hand, I had some faucet issues. American Home Shield clearly advertises on TV that when you're buying a home, you should buy them because you don't know what's wrong with it. “We will protect you.” The guy who came in, I don't know what he wrote, because he told me something different than the agent. He said, “Yes, we gotta get a replacement on this faucet because we can’t repair it.” And this is the kitchen faucet. He went outside, he called AHS. He came inside and said, “They're saying it’s preexisting.” I said, “Okay. First of all, it wasn't. It wasn't like this. It just broke. Second of all, you can even see the pieces that is here that is broke.” I called AHS and the lady who picked up said, “No, this is preexisting. We're not going to fixed something that your owner did.”

It is easy to do a claim and the technicians respond back quickly. I put the claim with American Home Shield on Saturday and the contractor contacted me on Sunday and said they could be out Monday morning. They came out and looked at the microwave and said I needed a new one. So, I'm just waiting for the new one to get delivered and installed.

I've had two things that broke down, so having a home warranty was to my benefit. When our oven wasn’t cleaning, EJ’s came out the next day and it was taken care of. My wife was happy with American Home Shield. It wasn’t perfect, because it took a week to get the part, but they had no control over that. Also, I've got an extra freezer that went out. I called them first, and they said they don't cover standing freezers. I haven't had it fixed.

Home Shield is good about having someone here right away. The people they've had so far have been good and competent. One contractor I had did my garbage disposal. It was dead and had to be replaced. The tech that came in was such a nice gentleman. He did the work fine and was in and out of here in no time. I really appreciate it and I really rely on Home Shield. They're wonderful.

I used AHS one time and it was nice that they responded quickly and the person showed up quickly to look at the problem. We called it in on a Sunday. They got ahold of us that Monday afternoon and were there the next day.

I called American Home Shield for my AC that was not cooling properly. Repair people came out, inspected the unit, blew the AC unit with like a duster, and said everything was fine. However, we still had the problem occur that night. We called the next day but the representative didn't answer and we left a voicemail. My AC situation just happened Friday.

For my recent claim with AHS, the techs tried to get the correct flapper for the toilet. The person that they sent a couple of times wasn’t that familiar with the toilets and their main person was out or sick. But they got everything settled the fourth time. The techs were fine. However, I have been waiting all summer since May to get my pool up and running properly. The first people they sent came up with all reasons why the pool wasn’t working. I asked AHS to send another person. They sent another company, which was J&M Pools. J&M Pools got it up and running, but they still needed a part which has been on backorder ever since. I know it’s not American Home Shield’s fault since they couldn't get the part after they finally diagnosed it. But I think the company that they sent wasn't really pool people. But I'm satisfied to a certain extent ‘cause they did fine. They didn’t give me a hard time when I asked for a second opinion.

The young guy that came out was very professional. It seemed like every other year, the issue with the unit is almost the same thing because it wasn't cooling at all. If it gets past 90 in the summer, I had to drop the air really, really low to try to get it to cool off, and then I might break out a fan. But this year, I did very well because the contractor did some extra stuff on it. When the older guy came out, he found another problem at the time and fixed it.

The pricing of AHS is good for what they come and have to fix. Grace Air & Heat was great. They had to come out another time because the problem wasn’t resolved. But they figured out quickly what was going on and the AC hasn't been having any issues since. But we had a situation with our ceiling fan that was broken, and we had to throw away the blades and take them off the fan because we have kids at the house. That wasn't explained beforehand that we shouldn't have done that in order to get the fan fixed. But we paid the deductible and then it wasn't fixed. So, we wasted the money.

I've used American Home Shield twice. One was for my refrigerator, and one was for my dishwasher. For the dishwasher, the contractor came out within a few days. But the product took a while. It wasn't them though. Bosch products are taking forever. I’m buying a dishwasher, replacing the old one, and I can’t buy a Bosch as much as I wanted because I don't want to wait three months.

The little catch on the track of the garage door wouldn't pull. The tech was very professional. He let me know ahead of time he was coming. When he arrived, he identified himself, and went right to work. He fixed the problem very quickly. He did a great job. I always do my claim online. It's pretty easy. You just log in and select whatever is not working. You just check the consent for your credit card to be charged and then wait for the phone call. You get an email saying these are the people who are going to be contacting you within 24 hours, and then you wait for the call. So far, I've been very happy with American Home Shield.

On Saturday, I was out in the garage going through stuff. I went to the other side of my car and noticed that it was all wet. I called American Home Shield and they sent out the DryMaster. Techs came out on Sunday. They turned off the water heater and drained it with my hose, which is fine. They took some pictures. They told me to start moving everything when the dry tech people got there and not before. That's what I did. I turned on my fan that's in the garage and I started drying things out.

Our microwave was making a whole lot of noise for several weeks. We called American Home Shield and a young man came out and thought it was one part. He ordered the part and when it came in, he put it in. Before he put the microwave back in, he tested it. But it was still making a noise. He called a supervisor and they got together about what it could be. When he went back, he called American Home Shield and said, “Hey, it wasn’t what it was. But it's this part.” They approved it and came back out and had it put in. It's working beautifully since. He did a great job. He was very professional and quick.

This year, I've noticed a delay in the service of AHS. The whole refrigerator had to be repaired. It took them a week to get out here to check it, then another week and a half to come and repair it. I was out of service for about three weeks.

The tech gave me a couple of days later before they could get here. He showed up the day that they talked to me. It was gladly unexpected. He fixed it. That was a very good experience. It feels good to know that I have American Home Shield in case I need it, and that they will come through for me.

My disposal broke and the claims process with American Home Shield was easy. I just jumped on the website, filed a claim, made an appointment and it got fixed. The guy who came out was efficient. He put everything back under the sink, which was nice. The claim went fine because I have a new disposal. I like knowing that I have coverage if something major goes out.