American Home Shield Reviews

I put in a request for service and within an hour, somebody reached out to me and we scheduled a time. The tech diagnosed my issue pretty quickly and he just had to wait on a part. He did a temporary fix while the part got here.

My icemaker went out and the contractor inspected it to see what was wrong. They ordered the part and it took a couple of weeks before they got it in. But once the part came in, they came out and installed it, and all was well. Everything's working great right now. The techs were professional, friendly and showed good customer service. It was my first claim with American Home Shield and everything went smoothly. The technician said that AHS is one of those who they would come out first because they pay for each trip. I missed a phone call when he was on his way and he said that normally, he gotta turn back around. But with AHS, they’ll still come out because they pay for the trip, which was good, because I tried to call him right back.

The claims process was very simple and seamless. I had an issue with my dishwasher and the tech was very helpful. He had to order a part, and then came back and did it at a different time. With AHS, there's a little less hassle and less out of pocket. I like the service.

AHS is a pretty good warranty company. We had a leak coming from upstairs and it was leaking through the ceiling downstairs. The tech fixed everything.

When we turned on the heat, the downstairs wasn't heating up. But we didn't get the whole picture until after I looked at the energy bill about three weeks later and realized that our energy bill is still looking like the air conditioner is running. I went outside and I turned off the breakers and we could hear the air conditioner turn off. Apparently, the air conditioner fused itself into the on position and has been running nonstop since at some point in the summertime when we were using it. Then, when I turned off the breaker and forced it to shut off, ice had accumulated on the unit. The ice that accumulated was way too much and it dripped down the tube that goes up to it through the house. There was water leaking from the ceiling in the master bedroom.

American Home Shield should be honest and say, “We’re not gonna replace. You either pay the labor cost or the equipment. And the customer has to pay for the labor.” They should not mislead folks to thinking if the heating system goes, they have a home warranty to help them pay. People need to know upfront what they're getting, especially for the major components of the house. That’s gonna cost the most money. If I’m paying 100 something dollars a month, and I had AHS for over two years, I could have just saved that and paid that myself.

A contractor came and took care of the claim within a couple of days. It turned out that the whole heating unit needed to be replaced. The first time they came around, they did a good job. But American Home Shield made me pay last week and wouldn’t give me a date. Usually, for big jobs like that, you pay half of it ahead then half of it when the job is done. But they refused to do that. They wanted everything at one time and I'm still waiting. I was told last week when I made the payment that they had located the unit and I would be hearing back from the store within couple of days. That was Tuesday and we're past seven days. I'm not too happy right now with American Home Shield. I paid for a new heating unit but I have yet to see or hear from anybody on when they are showing up. American Home Shield could do a better follow-up and make it easier for the payment.

The experience with the contractor was wonderful. It was a user error on my part on how to repair something and I called up American Home Shield to fix that. A guy came out and got it fixed nice, neat and quick. I like the fact that AHS is something that is readily available and easy to use for people that aren't mechanically inclined in any way. So far, everything I've experienced with them has been great.

The website is pretty good but sometimes, it isn't obvious what to select -- what's closest to the issue that I have. Also, I can't see what I submitted last. One time, it said that my claim was completed and it wasn't. I went back and updated it to say that these weren't complete but I couldn't see that claim when I went back in. I could see that they had approved one of the three issues but not the other. That was confusing and I ended up having to call the appliance people. But they said I have to call American Home Shield. It was a little bit challenging. There was a lot of extra work but I like having the warranty service.

My dishwasher top sprinkler broke. The people who came through American Home Shield fixed that. My refrigerator stopped dispensing ice and water. AHS had to replace my refrigerator. I upgraded, but I did not have to pay out-of-pocket for them to replace my refrigerator. They were gonna do a value-for-value. Having the warranty is a very good benefit. It's better than calling somebody to try to repair things.

We had a previous home warranty company and it was evident that they were just selecting the cheapest. So I started looking around, found American Home Shield. And the fact that they have a history of being the oldest home warranty company, and they're still operating on the same basis, means that there has to be a lot of happy customers. Having the reputation and the history, evidently, they're doing things right.

My toilet was unstopped but the wax ring wasn’t there so the water was seeping from the bottom of the toilet. It needed to be reset and the contractor took care of it. The repair guy knew exactly what needed to be done. When he got ready to leave, I looked over to make sure he resolved it. I hate that you have to wait up to 48 hours for the service although for this incident, the contractor came out a little sooner than I would have expected. But if you have a plumbing issue, you would rather go outside of American Home Shield than to have to wait. I would still recommend them. I've never had any shoddy service from them. It's just the wait.

A contractor had to come out for the air conditioner upstairs and fixed that. I had the plumbing inspected, but it looks like some things weren't inspected. They had to come out for plumbing at least three times and I had to pay $75 every time they came out. One time it was waived. They had to come out for the well as well. They had to do that twice. Every time they came out, they were pointing a finger at each other but they were very kind. The plumbers were kind of confused with all the piping that was done to this house. They couldn't recognize some of the piping. Some of them could not take the filters off that was supposed to be taken off. They didn't have the right equipment. That was why somebody else had to come out.

The water leaked at the water heater. My wife sent an email to American Home Shield and then the contractor came out and changed out the hose bib on the water heater tank.

The toilet was clogged. I unclogged it, but it kept clogging over and over. And the tech said this type of toilet does that. I told him that we changed the toilet. And I got this especially so it won’t be clogged. But he didn't do anything. He just said, “Nothing I can do.” He came twice. And the second time, I told him to do the sink. He said, “I did it for you. But really, nothing is clogged.”

The guy came out when expected with the rekeying service claim. He was nice, very personable, and did a good job. We were happy with how it all went.

I had an issue but it took a long time for American Home Shield to resolve it. I had a sink that overflowed, and there was water damage from the incident, and according to them, all they do is deal with just cutting off the water. If there's any water damage, they're not responsible. I don't feel that's right. To me, that wasn't enough service for the money that I paid for them to come out. Then, instead of getting it done in one day, I had to wait about three days before the people that called me came out. They diagnosed an issue, but they possibly knew what was going on when I told them on the phone what happened.

There were three issues that I reported at the same time on December 22nd to American Home Shield. One of them was the electric and they were able to schedule the electric person. Some of our outlets didn't work but the contractor helped us understand which switches control which outlet. The service was very good. Another one was for the garage door opener and that was resolved satisfactorily. They were able to schedule the garage person within two days. I also had a leak under one sink and we had an issue with the water pressure being too high coming into the house. But the biggest concern for me was the hot water heater because the temperature in California that whole time has been in the 40 at night and in the morning and I had no hot water. And AHS didn't schedule the plumbing person until January 4th. So, that was two weeks.

The other home warranty company who also came highly recommended like American Home Shield was cheap but the rep called me in the middle of a busy day. I asked him to shoot me an email with the offering so I could respond back that way but he never did. I called American Home Shield, and they were good about what they said. I asked the lady the same thing, to shoot me an email, and she did so I ended up going with American Home Shield. I just had my first service call with them around the holidays. I had some issues with my garbage disposal. I called the Thursday before Christmas Eve and a tech came out the next Wednesday. I wish they let me know, with it being the holiday, it might be delayed. But American Shield was good as far as helping me out and getting the plumbers out. The plumbers were good too.

The blower on the AC wasn't blowing anymore and the person AHS first sent out kept messing it up and getting mad at me. The tech even texted me that I had no business giving him a low rating because he had bent over backward to try and get this thing fixed. But he just kept reordering the same motor that didn't work. I don't think AHS vets their people as well as they could be.

The service for the last claim was pretty good. The company that was hired by American Home Shield fixed the washer and it was quick. They looked like they knew what they were doing. They got it resolved that day, then they came back the following day to finish the problem.

I’m having good experience with American Home Shield. I got a claim for my washer and dryer. There was something burning when you try to use the washer. On the dryer, when you’re drying the clothes, you'd see all the drywall in the house get wet. The guy came in. The hose behind the dryer was off. So, he had to put them together and clean it up. The dryer was fixed. As for the washer, he said he cannot fix it. They said they’re gonna replace it, but I haven’t received it yet.

The AC stopped working. Apparently, there was a broken coil, so it was leaking into the closet and underneath on the roofing where it is. That was what AHS followed up and pursued back as it hadn't been addressed a couple of months. Different companies came through and the last company that they arranged to come didn't fix the coil. It was broken down and there was nothing the company could do, but they fixed the heater because the heater had also gone to pieces on the same unit. Now that it's winter and the heater was out, I asked to go ahead and fix that, and the guy did. Now my wife wants to turn it off at night. It's too warm and she's not used to it anymore.

We had a leak in the wall that went on for a little while. I kinda figured out that there was a pipe that must be leaking inside one of the walls. The guy from Infinity Plumbing came out and he tried to cut two small holes in the Sheetrock, but he found it. He heard it and fixed it immediately. He was a good guy. He's very efficient. As far as the claim submission, I did it online. American Home Shield's website is pretty good. I received the name of the company and I was told that they would be contacting me, and if they didn’t contact me within one day, I should call the number that they gave me.

The claim process is sometimes very easy. Once you go online, they assign the service and it goes very smoothly. But if there is any discussion, you can never find anybody to talk to you. Once they decide that they’re not going to fulfill their obligation on one item, there is no way that you can fight it. One time, the technician did not give them the report. I asked them to let me speak to somebody in charge but they said they were was no supervisor. They told me I had to wait and that somebody would call. They never called. Other than that, if I have an issue that they agree to cover, it's a good thing. I don't have to shell out the money myself. Also, ABNation who came out for the spa repair came when they said they were coming and the technician was very good. He did what he had to do.

I had a leak in the wall and the plumbers had to cut open the wall to get to it. One told me American Home Shield would contact me to have the wall repaired but I haven't heard anything yet. They also fixed my toilet.

The porch lights and the outlets along two walls stopped working. It was a holiday so I didn't hear from the contractor until Monday but they came out the same day and was able to fix it. My experience with American Home Shield has been great and I like the idea of having that protection on my home. So, if something breaks or something goes wrong, they're there to assist. I strongly recommend AHS and I recommended them to some of my friends and people at work.

A contractor came out for my heater. There's a blower motor that exhausts the gases from the natural gas burning off and it went bad. They had it fixed within a week because they had to order the parts. Other than that, it was quick and I was surprised.

I had leaks in a copper pipe and under the tub. AHS sent me the name of the contractor and the contact number by email and said that I’d be receiving a call from them. They called me and they did a good job. They replaced a piece of copper pipe and tightened another piece for the leak. I have another claim that I'm waiting for American Home Shield to call me back for. The person who came to fix my HVAC system was also supposed to repair some holes in my ductwork. They said that AHS doesn't cover that and that they don't fix ductwork. And they left. I checked my contract and ductwork is covered. I had to call AHS three times and they tried to call the contractor as well. They won't reply to American Home Shield.

I filed a claim when my refrigerator went out and it was pretty simple to navigate through setting it up online. Then, they sent somebody out right away. The guy from Jay Appliance Repair came and he was fast. He fixed the refrigerator and I haven’t had any issues.

The clothes dryer was not heating. I called American Home Shield and a contractor contacted me within the day. They came and had the parts. It took them half an hour to do the repair.

You get good service with American Home Shield. They follow up. Recently, there was something going on with the lighter that it wouldn't click over to turn the heating unit on and off. It was very simple to make the claim and someone contacted me within 48 hours. A contractor came and it didn't take long at all for them to diagnose the problem. They cleared it off and had it taken care of in about 15 minutes. The guys were exceptionally pleasant and I felt good with them coming in.

The thermostat completely went out. The tech was able to get out pretty fast, exactly when he said they will come. He was a really nice fellow and he did really well. But, we've had problems with some of the guys that come out. Some are not very cooperative and I didn't like them. I didn't like their attitude too well. Other than that, AHS kicks in pretty well when we need them and I like that part about it. They respond and we get the problem taken care of. We were saved from a lot of headaches and costs of some things that go out by dealing with them. It helps us tremendously. If we hadn't had Home Shield, we would have been in pretty bad shape. We appreciate everything that they do.

We're satisfied. It was very easy when I submitted my claim online for my washer. The techs let me know when they were gonna be there. They came out and fixed it. Their service was really good. The washer is not leaking anymore.

So far, whatever has gone wrong has been covered by American Home Shield. Their claim process is efficient. American Home Shield works well with me so I'm pleased with it. I'd rather save my money and pay monthly than to have to pay for a lot of repairs as they come up. When my thermostat was not operating correctly, a tech came out the same day that I did the claim. He found out that the problem was wiring in the thermostat and was able to reconnect it.

The appliance stopped working and when the technician looked at it, it was something going on with the wiring harness on it. When he tried to order that, he couldn’t get it to work. Then, the part that they needed was no longer in stock. But it’s fine now. I got a replacement. American Home Shield is a good investment. They were fast and friendly, and the service was top-notch.

I had a refrigerator issue. The techs determined that to fix it would be a lot more than just buying a new one. So, I’m getting a new refrigerator. I also paid $75 to have a furnace tune-up. When I did that, I received confirmation, “She's gonna do it,” but never heard anything. I called the company. They said, “We don’t do that. We were out in Pawleys Island, South Carolina.” I called AHS back and told them that I needed to cancel it. They said, “Okay. We’ll give you your $75 credit.” I waited and waited for that credit. I called twice on it. Finally, they called back and said, "You should be getting it any day now.” About a week later, the credit showed up.

American Home Shield is pretty prompt. If a put a service call in within 24 hours, somebody is getting back with me. Their response time is pretty quick and the contractors are good. But I had one service request for my AC and the techs said, "Oh, well, we couldn't find anything wrong." and they leave and I'm still having the same problem. If I put another request in, if it's for the same problem and I have already paid the deductible for that request, I shouldn't have to pay another $100 deductible. When the new contractor came, they found something else that was wrong that the other contractor missed and I still had to pay another deductible on top of that. But other than that, the $100 deductible is no problem with me. It's cheap.

With AHS, I like that I don't have to search for someone to come in. Someone reputable comes and fix the appliances when they break down. The refrigerator stopped getting cold. The tech repaired it and it was fine. He just had to order the parts, so it took a few days. He was great. But when my dryer was not working, they sent someone out and he just looked at it. He said he couldn't fix it. So he recommended someone else come. But then I got a letter saying that it was considered maintenance. But if I don't know why my dryer wasn't drying, I'm not sure why it should have been considered maintenance, because it wasn't. The first guy that came out said that he couldn't fix the problem. But it was working a lot better by the time the second person came out and then they said it was a maintenance issue.

We had our air conditioner serviced and a contractor got out the following day so we were pretty happy. However, we had a service call on our refrigerator and it took nine days to get it fixed. We lost all of the food in the refrigerator.

American Home Shield has done a good job especially since I've moved into a new area and I don't know contractors in the area. I've had four or five claims with them and generally, I’ve been happy with all of them. Recently, I had a bad thermostat that had to be replaced and the technician resolved the issue that day.

The furnace wasn't working. The techs checked it and diagnosed the issue as it was defrosting. They made some adjustments and said that if it happens again to give them a call. They said they would be able to further check it. Everything has gone well so far. The claim process is straightforward. AHS lets you know what's covered and what's not. If it's covered, they take care of it. So, I like it. Get a home warranty similar to AHS.

I’ve had good experiences but I had one situation where I had a leak in my air conditioning and ceiling and the contractor that came out went upstairs, said he fixed it but didn't do anything. It cost me several hundred dollars because I could have just painted my ceiling, but the problem went on for another day so I ended up having that Sheetrock replaced. But I've also had very good contractors that came out quickly and did what they were supposed to. I’ve had one person come out the same day I called, so that was nice. He put on his little booty things before he went in the house. He was very good. I would definitely recommend American Home Shield. It's nice to be able to go to one place and report a problem and not have to worry about who I'm going to call. It's nice to have all that taken care of.

Our heater just wouldn’t stop blowing out any cold air right at the beginning of November. South Placer came out and they were wonderful. The technician was very appropriate, COVID safe. Came out the first time and said, "This is something I can't just fix. We'd have to order parts." So, he called the boss guy, he came out and sold us on a new one. And he was able to sell us on a new one, but the money that they would give us for a new one, put it in there. So, it helped. And our heating bills look like they are going down. We have heat, we have cool. It feels good. I would recommend the vendor. If I had to go work for them, I would. Top notch company. And I was really surprised that American Home Shield contracts with them. I like that things are covered. Call in, $75 copay, our air conditioner, pump or dishwasher gets taken care of.

Recently, our furnace wasn't warming up to where we had the setting. It was something on the control board. The technician came out and put a new board in and solved the problem. I like my home warranty very much. It's worth it, especially since they cover the big things like the furnaces. I had to have them come out for the air conditioner last summer and they just do a good job. Everybody's been pleasant. The problems have been solved quickly. I intend to keep it up. I'm very happy with them.

The microwave had stopped working. My wife was heating up coffee. She said that she heard a pop. She opened up the microwave and the glass plate that goes on the inside cracked and it stopped heating. I submitted a claim online. I find the website to be easiest. Some of my appliances that came with my home were older ones. So getting serial number or model number may be an issue. But with that microwave, it was strange because we haven't had that microwave that long. So for it to do that, it was odd to us. But everything with it is functioning good at this point. Sears' technicians have been really good from my experience whenever we've had to have service done. One of their technicians has left and started his own business and he's doing really well. And we keep in contact with each other. So, I've developed the friendship with him and one of their sales reps just by them coming out to the house and servicing our products.

North Star did a good job. The guy was extremely thorough, polite and professional. The first person that came out didn't get things really fixed. He sent it to a secondary level technician, and he was very good. If we didn't have American Home Shield, we'd go directly to them. As far as AHS, we had a lot of little things go wrong with our house such as the stove and multiple plumbing things. So, it saved us money.

The AC unit outside wouldn't run at all. We called AHS and that same day, they sent somebody who fixed it. He was a little early but he seemed very professional. We've had to use AHS twice and it's been pretty smooth each time. They've promptly gotten somebody to our house to fix the issue. We've never had an issue with them not covering something. I recommend them.

The problem was that the door wasn't shutting all the way, so the machine thought that it couldn't run because the door was open. The tech was great. It has been great knowing that I just need to list a problem and the website will just tell me what category problem that is and connect me with somebody who can just fix it. That's done. Easy and cost-effective.

My freezer works side by side, but my refrigerator warmed up, so I called American Home Shield. The girl on the phone was a bit hard to understand, but very helpful and did a good job. I wasn't sure if they would cover it, but I put in an order then AHS said, "Okay. They'll contact you in 24 hours." They gave me the name of the place. I waited an hour then I called Sugar City instead. Lashiqua answered the phone, and she was great. This was the week between Christmas and New Year, a really bad week for the refrigerator to go out.

The toilet was leaking and it cost a $2,400 water bill. A contractor came out, fixed the leak, and now I don't have another $2,400 water bill. I was extremely pleased with American Home Shield's service. If something goes wrong, I can call someone for help and afford it.

Street Plumbing came out and took care of one problem. But they didn't take care of the other problem which is the main problem that I needed them for. They actually made it worse. It's a second-story bathroom and it was a bathtub that was leaking. They cut two holes in the ceiling downstairs. They said it was not leaking and nothing was wrong. I stood on the ladder, put my hand up and told them my hand was wet. The plumber insisted it was not leaking. He cut another section out and said it was dry. I looked at the sheetrock and told him it was wet. He took it outside and said it was dry. I rubbed my finger on it and the paper that was obviously wet came up. He agreed that it was wet and I told him to fix it. He told me my house is over 100 years old and they couldn't fix that.

In the previous service I had, I was on hold for hours, and there was a big process of getting someone to come to my house. The people on the customer service lines were very nice and helpful. But it was kind of a little nightmare. I assume that everyone there is outsourced from somewhere, so when it's after-hours of United States time, they should tell people, “It's after-hours, so we will not help you,” versus having me being on hold for three hours and then telling me that I'm not gonna be helped. Otherwise, the vendors that AHS had been assigning contacted me quickly and it was pretty good. I'm still waiting for the reimbursement which was supposed to come within a week but didn't. I emailed them today and I followed up. But then it's a warranty company. The last service I got with them was great. Overall, I'm pretty satisfied.

The whole inner tank of my water heater burst. They replaced it within two or three days and we had hot water again. The technicians did a good job. Everything was clean and the way I would have done it. The overall claims process is sometimes a little clunky but for the most part, it's worth the money.

Elite Electric came to look at my fireplace and they gave recommendations because it wasn't covered under my American Home Shield warranty. So, I will be using them. The guy was real good.

AMERICAN HOME SHIELD is a fraud company. They take money every month religiously and when it is time to fix the appliances they don’t do due diligence. I have a dishwasher that was leaking and when we 1st called they sent a person to check and he said rubber around the door needs to be replaced and next day he came in and put the rubber seal and said it is all taken care of. When we used a dishwasher on the same day, it started to leak again and we called the customer service again saying it is not fixed and needs to be looked at again. And they said they opened a ticket with resolving department and it takes 48 hours to call us back with the status.

The dryer stopped drying so I went online and filed a claim. Lampe Appliance Service made contact a day after and it took them a couple of days to come out. Then, they were here for half an hour to do the repair.

My back doorbell stopped working. I have a Ring on the front and then I have a doorbell in my hallway. It kept lighting on and off and making a noise. The tech from City First Electric came out. There was a piece of something missing from it so he replaced the doorbell and replaced the back buzzer. City First Electric came fairly faster than normal. I've been threatening to cancel American Home Shield because when I put in an order, they would refer me to somebody and the contractor would call. They'd say they're coming out and then say they'd be late behind schedule, reschedule, and don't call me back. I'd have to keep calling American Home Shield. One time, it took almost two weeks for a contractor to get out to my house. I was not happy about that.

Our refrigerator wasn't working properly. So, we put in a claim. The reps were fantastic. The contractor came out. He was fast. He had to troubleshoot the issue. It was something he had to replace and went home and ordered it. And he was able to do it. I had to put it off a bit because we were out of town for the holidays. Otherwise, it would have got done a lot quicker. It was a smooth process.

My oven didn't work, my cooktop was broken and so was the range hood. American Home Shield replaced all of the three. A contractor, Bert’s Appliance Repair and Services, came but I didn't understand the whole process with them. They diagnosed everything but after that, I had to get involved. I was thinking that Bert's was gonna handle everything but they weren't answering the phone either. They would text though, so I was texting them. Finally, I understood the whole process and I'm overall happy. I can get the replacement check and go and get it myself. I didn't know about American Home Shield but now that I do, I’d tell everybody about them. So far, I really like them.

Recently, one of those switches that control the breaker was sleeping and could not stay on. It took the tech a while to figure out which one it was that was sleeping. But he was able to fix it. He was really pleasant. Everything's working fine now.

The contractor did a good job, but American Shield was horrible. I was without heat for a whole month. They said that they couldn't get the part of the thing that went up into the attic. There's a purchasing department. They said, “Oh, it's already being sent.” All of a sudden, it was even canceled once. And it was redone again. They said it was sent. Guillen kept on calling them, “This lady, she'd be calling us.” Guillen did it for me for a whole month. This lady, the one that works there, I would call and she would call for me. It was a compressor that they needed. They said, “Well, there's nothing we can do about it. That's just how it is.” They didn’t even try. My granddaughter was freezing.

There was something wrong with the air conditioner. It was an electrical problem with the air. It’s an air conditioner/heater combination unit. American Home Shield finds someone to do the job and they're quick about it. The contractor worked on the unit and did a good job. The guy was friendly and informative. AHS should lower their prices. But they have always been good with follow up and keeping in touch.

American Home Shield is easy to use and their rates are fair. We used them for an electrician and that worked out fine. The claim process was very smooth. We made an initial contact online and they called us. We scheduled an appointment with the electrician and they were there within a day. The problem was an easy fix that took only one visit.

The contractor came out on time, was polite and had a mask on. They did the work quickly and everything was fine. I would recommend them based on that one experience and I’ll probably be requesting them next time.

So far, I'm very satisfied with AHS. Recently, it was freezing cold and my heater wouldn’t light. I put a claim in that morning and the techs were there about 4 o'clock. They got it all resolved in one day. They were good. We've been here 12 years, and we've had AHS since the day we moved in. My hot water heater went out. They had me fixed up the next day. AC goes out, I'm fixed up. I'm really happy with them.

My hot water heater went out. The techs were willing to come out right away, put me to the top of the list with the hot water heater being out. American Home Shield replaced it completely. They were quick and efficient. Everything was covered except a couple of attachments. Because my previous one was so old, the techs had to do some adjustments to put the new one in. But it was minimal. We're talking $100.

We're waiting on a check because we paid for a brand-new stove. The old one was not worth repairing. The service was very frustrating for my husband because he tried several times to get in touch with people. Either nobody knew anything about it or American Home Shield didn't get in touch with the mechanical service company that came to the house. There was a big lack of communication. Also, I understand things get more and more expensive, but we started out with $30, and now we're paying $70 for a home call. But we're gonna stick with American Home Shield because of the benefits out of it.

When I spoke with the AHS rep, it was good. She was friendly and she met my expectations. The tech told me the pilot was dirty and that’s why the heaters stay on. He explained to me that when that happens, the heater locks for three hours and then during those three hours, blows cold air. That was why I was telling him that the heater works whenever it fails. Usually at night, it was blowing cold air. But at 6:00 in the morning, it was blowing hot air. He told me if it didn't work, just to give him a call. But, it worked. He was right. He was also really quick. He was very knowledgeable about what he was doing. ​Also, he was telling me about my ducts, that they were old and most likely, need to be replaced. Because I don't get enough air in my living rooms and I have a lot of air in the rooms.

The refrigerator ice maker quit working. I called AHS the day that it went bad. The techs were not here very long to diagnose it, but then they had to order the new icemaker from American Home Shield. They came back a week later when they got the part in. My icemaker’s working again so it’s fine.

I'm not enjoying American Home Shield's service as it's been hard processing work orders. I put in a work order on the 26th of December for the ceiling fan and it still hasn't been resolved. I also put in a work order on the furnace and it's been an ongoing problem. A brand-new furnace less efficient than a 30-year old one that we took out was having some pilot issues. I was out of $2,900 for the installation along with a thermostat for $100-some.

We had a sewer ejector pump that went bad. I put in a request the Thursday before Christmas, and the contractor was out Tuesday. They replaced it and did a good job. Overall, my first claim went smoothly, and I have no complaints. I would tell people it's a good idea to have a warranty.

I love Brick Street. I came across them the first time when something was wrong with my shower. The tech that came out was phenomenal. He fixed my issue with no problems. This time around, the claim was for my garbage disposal. Originally, American Home Shield assigned me a different plumbing company who never responded to the request. When I called back, I told them, "Since I had such a phenomenal experience with Brick Street the first time, can you send somebody else back from Brick Street?" That was exactly what they did. That guy came in, looked at the problem, diagnosed it, fixed it within seconds, and told me everything that I could do to prevent it in the future.

The technician was very prompt and efficient. The explanation was simplified to where I could understand them. He explained to me how not to have the problem in the near future. But AHS could do better when I attempt to contact a live representative.

My furnace was not working right. A tech came out and assessed the problem. He ordered a part, came back the next day, and he fixed it. He was professional and courteous. He was great. Overall, American Home Shield is good.

American Home Shield was running a checkup special for the HVAC system and Climate Masters was dispatched. The Friday that I scheduled for them to come out, no one called, no one showed up, and no one reached out. Then I called Monday and I got everything rescheduled. Had I not done that, I would have just spent 75 bucks and it would have gone down the drain. But other than that, the technician was fine. He actually gave me good advice for the filters. I also had a plumber come out Monday and the claim was covered. I would have had to pay a decent bit of money for someone to snake my drain, so having this warranty was nice.

When we walked in the hallway past our air conditioning unit, we could hear a drip. So, my husband was said that maybe that was the freezer open. But we kept looking for it and couldn’t find it. Then, it got warm in here at 80 degrees that day. So, we went to turn up the AC and I told my husband that it was not kicking on. He started investigating a little bit and that was when he found that the coils on the AC unit had frozen solid. He checked around our heater to thaw the coils and when the coils got thawed, it wasn't getting cool in here. So, I got online and had it looked at because we don't know what was wrong with it.

We had an issue with our pool heater. The technician was great. The biggest challenge with AHS is because they keep the prices down, the repair people will use refurbished parts rather than brand new parts. So the first part they put on worked for about 24 hours and then it broke. They had to come back and put another one on. But since then, it's been fine.

American Home Shield's prices are significantly increasing just to keep the premium. We started at a price for my home to be at about $500. Now I'm paying about $1,000 for the same service and I'm not calling in services. Nothing is breaking. It's important but it's getting costly. If I could find a competitive company that provides the service that I'm used to, then I would be more likely to move. If I was getting $1,000 worth of work done, then it would seem practical because I'm getting something for my money. But right now, I'm paying for something that I'm not getting anything for in every year and I have to go up because of what the market is, which is not fair.

With my AC claim with AHS, that was really frustrating. They sent out two different people. The first two guys that came said nothing was wrong with the AC unit and that it was just simply too small to carry the size of the house. They said it was only made to air condition a 1,600 square foot home, and my home is almost 3,000 square feet. This was during when we had a heatwave out here in California right before Christmas and it was 107 degrees outside. It was ridiculous. We're the original owners of the house. We bought it seven years ago as of last September and we bought it brand-new from Lennar, and this was the first time that I have ever had issues getting the house cool.

American Home Shield's service is great. I've had people that came and took care of stuff. If there were more problems, they would come back and fix it. The only thing that was weird is I had a problem with a Whirlpool tub. The policy says what's covered, but then when you get into the nuts and bolts of it with a Whirlpool tub, there are very little parts that are covered. It's only if the motor goes down and not if there's a jet or the faucet. That's the same way with a refrigerator. You would think everything in it would be covered, but they would say only a couple of things that go wrong with it. Aside from that, the recent contractor that came was great. They were friendly, prompt and did the work. There were some things that they needed to come back because they might not have had parts and they followed through with that.

Kitchen sink backed up, AHS said they will not cover any plumbing stoppage or help us drain the sink unless the backup is from the septic tank/sewage. Will NOT cover if pipe is clogged of any foreign objects, food, grease, etc. I was on the phone for over an hour and that is what AHS confirmed. Coverage is VERY limited and will use "NOT normal wear & tear" clause on almost everything. Location: Los Angeles. Entire experience feels very SHADY. Save the service fee and find a technician directly.

I had an electrical problem. The tech that came was good. He resolved it. I've had AHS for a few years now and it's great 'cause whenever something breaks, I go online and get somebody out here to fix it.

I had two contractors that came to my home and said they needed to unclog a plumbing situation from the roof. And I questioned that. It’s resolved. The last plumbing company was the third one, and they did a remarkable job. I thank American Home Shield for following up. Just the contractors that they sent, sometimes I don't know if they’re just trying to get over it. Because if I don't question their type of work, I will get screwed.

I've been very happy with American Home Shield. I had a microwave that was dead and they replaced it. The process was effortless and the techs were courteous and seemed to know what they were doing. We had a problem with a dryer too and again, AHS sent somebody out who took care of it in no time. By having AHS, I have peace of mind because we know that they're gonna be there to support what appliances we have.

I had American Home Shield in New Mexico for almost three years. I just moved to Oregon about three months ago and I closed on my house about a month ago. The new owner bought me a year of American Home Shield. I did that in New Mexico too for the people who purchased my house. In New Mexico, I liked the timeliness of finding people for me and their friendliness and knowledge. Up here in Oregon, it's difficult because I'm in a rural area.

The communication was excellent and everybody we've dealt with gets a 5-star in our book. We were very happy. The contractor was the best. They were very knowledgeable and super friendly. They showed up when they were supposed to and had the stuff. We had a little bit of supply chain stuff going on with one of the appliances but everything was taken care of and we're fine now. AHS is a good deal and I’m very satisfied. We pay a service and if we have a problem, they find somebody and take care of it.

AHS is very good to have. Just by paying one amount, I get everything fixed. Something went wrong with the electric oven. Hornet Appliance Service fixed something from the panel and everything's working fine now. It was a very simple and fast thing to fix when their tech came out. The tech also checked my washer and then he ordered a part. It was very helpful because I didn't wait that long either. He did a very good job.

I had a plumbing issue and the plumber said there was a paper buildup. He put some type of rod through my cleanout system. He said the reason why it keeps building up is because the foundation in my driveway is starting to cave in so it could be a pipe issue. But he said he could put a camera down there to see what it was. With American Home Shield, I like that if something happens, it's not out of pocket. All I have to do is pay the $75 for their contractor to come out. Also, their contractors are friendly. I've never had a bad experience with them.

My last claim was for a washing machine. A-1 appliance came and they were very nice and helpful. We've filed other claims and they have been very good. That's why I continue to use American Home Shield. They're easy to work with and it's nice that i can do everything via the website to file my claim. By the next day, they'll communicate with me what they're gonna do about it.

With American Home Shield, I can just put in a claim, then somebody will come out and fix that. I don't have to search around for anybody, and regardless of what it is, I can plan for the $75. When the air that was coming out of my AC was not cold, they had someone come out the next day. One thing though, they've had someone out and fixed it four times, which is a lot of $75. It's an older system, but if there could be something permanently fixed with it, that'd be lovely. Apart from that, I recommend AHS to everybody else.

We used AHS for one house call for a furnace checkup. There's an intermittent problem and it's hard to tell if the solution was made. The guy came out here and he said that the filter might just have been dirty. He gave us a little more value out of the call and replaced a few components that he thought could be causing the issue. But the issue remains and I haven't taken the time to call him back yet though I assume that if I called him back, he'd still be under contract with AHS.

AHS has been great, so far. We had the locks guy come out. He was great. Then the AC guy came out and fixed everything. He was great and on time, too.

I needed a faucet replaced so the plumber came and had to come back to fix one little thing. American Home Shield is great if you need them.

I've had American Home Shield for too long and it has not changed. It's always a fight. It seems when we use them, we never know if it's going to work out. There are a lot of times that American Home Shield looks for reasons why they can't cover items. We end up having to pay out of pocket and we also pay for the service call of whatever the issue is that can't be fixed.

I had an issue with the washing machine. I made the request, the guy came, fixed it, and left. It was great.

When our kitchen faucet was leaking at the base and was causing a big puddle, a plumber got in contact with me super quick and fixed it.

Our recent AC claim is not going as good so far because the company has come out three times to fix it. They're trying to assess the situation, but it looks like it may be a bigger problem, though. At first, it was the igniter for the heater and they fixed that. Then, it ended up being a wiring issue. They fixed that. It then went off again. They came today and they tried to troubleshoot it. But somehow, it came back on and they couldn't find the problem. We'll see later on today 'cause it usually works for 12 hours and then it turns off again. The company has great customer service and their work could be good, but they just haven't found out the real issue yet. I had another claim about my microwave a few months back and that worked out fine. Just having a home warranty, if something breaks, I can get it fixed.

The AC wouldn't turn on. There was a bad transformer. So, that had to be replaced. And the techs also realized that the unit on the inside wasn't getting enough power because of something from the outside that was also bad. So, they had to fix both of those. The vendors and two different techs were both awesome. That was a good, seamless process for me.

American Home Shield is prompt whenever I request service and I don't have to wait very long. Their customer service is also easy to deal with. I did a claim when my washer wasn't completing all the cycles. A repairman came out in two days and he was very professional. He did a great job and he was able to fix my washer on the same day. It worked out really well. I would recommend American Home Shield because when you need it, it's a valuable service. You don't have to have the full out-of-pocket on an expensive repair. For my washer repair, it would have been way more than the $75 deductible, so the warranty was worth it.

I was selling my home and the homeowner wanted to make sure that there weren't any issues and everything's up and running with the unit. Steinmetz HVAC came out and did the check-up. It was a good service. American Home Shield is reliable. There's been a couple of times where their supplier base hasn't been the best, but they've made note of it, and they sent someone else out instead of that same company, so they're doing a good job of that.

I had a leak under my kitchen sink and I didn't know where it was coming from. I set up a service request online and a tech came out within a few hours and fixed the problem within 15 minutes.

The toilet was running. It was really easy submitting a claim with AHS for it. Within a couple of days, we got an appointment scheduled. The tech arrived fairly early in the appointment window as well. He was great. He walked me through what the issue was, showed me how to fix it in the future so that we didn't necessarily have to have a technician come out if we had the issue again. AHS is a huge benefit for us ‘cause we're first-time homebuyers and everything that breaks down is something new for us. So having this helps a tremendous amount, because it's almost like having our own home repair for certain things.

I called American Home Shield and the customer service was cool. I paid $75 to set up the service call and the contractor was out the next day. They had to replace a couple of parts on the furnace. The tech knew what he was doing and got it taken care of quickly.

American Home Shield is so far, so good. Everything went great with my dishwasher claim. They sent Brooks Appliance to investigate the dishwasher, and they ended up replacing the motherboard. They did everything right and I have not had issues since the last visit.

In my recent claim, Heritage Air came out for my heater in my air conditioning. They had to order parts and then they fixed it. The experience was excellent.

Our unit wasn't working right. It took a few visits to get it repaired, but we had a good experience with that. The overall claims process with American Home Shield is good. We've had it for a long time and at first, it took a long time for us to receive visits from repair companies. But now, it seems like the process has improved and we're getting better and more efficient service. Also, we've had our dishwasher replaced, not completely, but there was about $500 on that. We've had quite a bit of heating and air assistance, too.

I have an issue with a heat pump of my house. AHS came in July 2021 and repaired it saying it has to be replaced. But there might be a delay due to covid. And they made a temporary fix. Now the heat pump went out. Time has come to replace. Obviously they come back saying it is not covered. Not surprised at all. How did they even repair it right without coverage? Lol. Yes, as far as it is a small repair, replacement of garbage disposal, or a leaking faucet. They will repair it. Anything above and beyond that, if it is a water heater replacement, air conditioner big repair or furnace replacement, they will find all different reasons to deny your coverage.

The air conditioner wasn't working and the contractor came out and fixed it. The issue is we have to go through American Home Shield, and we have to wait for them to do it instead of finding someone ourselves. So, if the person that we found doesn't go through AHS, then we can't use them. And depending on the process, that can be good or bad. But get the warranty. Get the electronics, the roof card and all that stuff with it. For the little it costs you up front, it can save you a lot later.

We've had issues for several weeks concerning the air conditioning system, specifically in the heating mode, and there have been multiple problems associated with the system. I contacted American Home Shield via the website and requested service, and fairly shortly thereafter, I got an email that said that the contractor had been assigned. As I was reading that, the contractor actually called and that was about as quick as I have ever gotten a response.

My most recent claim to American Home Shield was for a clogged pipe, and someone contacted me and made an appointment only a few hours after I did the claim. The people who came were very professional, considerate and through.

My washing machine button kept sticking and it took a long time to dry the clothes with the dryer. We called Home Shield on the phone, and they had someone come out fast and fixed my washing machine and dryer. Another company came out and looked at my oven and vent, and AHS is gonna buy me out. It’s taken awhile because of COVID. We had to stay in because five people came down with COVID, so we haven’t picked that oven yet. It took a while to get my refrigerator fixed also because we were in the middle of COVID and the company couldn’t get a part for my refrigerator. When the water wasn't going down on our plumbing, a plumber came out. I’ve recommended my friends to American Home Shield, and they went with them. My sister in Illinois did as well.

NWA Cooling called within an hour after I called American Home Shield. They tried to do everything they could to get our heat and air conditioner on the same level as it should be 73 or 74. However, we've got to call them back again this week 'cause it's still not doing that. But they were extremely professional and overly friendly. Even though my husband gave the guy that came out a really hard time, the guy took what my husband had to say. He was a gentleman and very gracious. I was really impressed. I appreciate the fact that I paid one set price with American Home Shield and no matter how many times the company comes back and forth, it's still that one price. Go with American Home Shield over any other ones. They've been wonderful to us and to my daughter-in-law. They even replaced a refrigerator for her.

I like that with AHS, I get stuff fixed when it needs to be fixed. They are also quick to get somebody here when there's an issue. Recently, there was water leaking down underneath the bottom slide-out in the refrigerator and I couldn't tell where it was coming from. It would make a sheet of ice underneath there and then you couldn't pull that door open. The tech had to come and I don't know what all he did, but he got that all fixed.

The service that was provided by Upland Pool Supply was very good. It was mostly through emails and the communication was very good. There was still a slight problem but they came back as soon as they had the part and fixed it, and haven't had any problems since. AHS seems to be reliable and most of the subcontractors they've sent out have been able to fix problems. I haven't had problems with some contractors except for one issue that I'm having problems with right now. I don't know what to do to fix it and that's with Plumbers, Inc. They still haven’t fixed the faucet in the tub. But there's really not much that AHS can do to fix it because Plumbers, Inc. is not getting back to them either.

I called American Home Shield so that they can send somebody out to fix our heater. That seems to have gone really well. The tech was a really nice guy. He had to order a part then come back. He came on a Friday then returned the following Monday. It was during the holiday. So far, my heater has been good. I had to change my air filters to the furnace and it's been working pretty well since then.

My oven stopped working and the first contractor that AHS had come out didn't follow up with the original problem. Because of that, I had to resubmit another request, which cost me another fee, which I wasn't too happy about. The second contractor, Sears, had to come out.

American Home Shield has been great and I love that I don't have to worry about big things going wrong. We have had to replace our water heater and our stovetop as well as our washing machine. We've had some big things over the years since we've had AHS so, it’s nice to have it. We had to pay for the hot water heater and whenever you're gonna replace a hot water heater in California, you have to pay a permitting fee and we might have upgraded. Same with the stovetop, we took a payout and then, we found another one because we wanted a specific model. We did the same with our washing machine. There was an amount and you could go to AHS’ website and look and see what was available and we could have replaced them but we wanted specific things.

The first three technicians that came out wouldn't even touch my Samsung refrigerator. But when I called after the second technician, I asked the customer service person to please make sure to send somebody that was certified or capable of working for my Samsung, because it's a waste of my time. But when the tech came out, he said he couldn't work on it. So, then I had to call back AHS again. At this point, it's very frustrating for me. But they sent the fourth technician and he worked on it. But it still didn't freeze. He came out again and put a new compressor in. He told me that after that, there was not much they could do. On the 30th day after he put a new compressor, I noticed that it wasn't freezing still. I called back on the 32nd day and by this time, the 30-day recall period had expired. It had only been two days after it had expired, but AHS said I had to do a new claim to have someone else come out.

My air conditioning went out and I had another insurance company that was supposedly covering that, but they were only covering parts. They said they could replace that and they'd sell me one for $5,000. I tried AHS and they were able to fix it. The only thing I had to pay for was 860 bucks for the refrigerant. Recently, I had a faucet leaking in the master bedroom and AHS also took care of that. It's good to have somebody to turn to when you get a problem. Home Shield seems to want to do that, although they charge 100 bucks per call. But I advise you to get them because you need some help. These things get expensive.

American Home Shield has been great. Recently, my refrigerator had ice buildup inside of it and my water dispenser was not working. GE Appliances came out and so far, everything’s been pretty good.

American Home Shield is pretty good. If I got a problem, they come fix it. Most of the time, most of it is paid for. Recently, a guy came out, touched something on my thermostat and the furnace came on. He just said it was some type of delay with the thermostat. It wasn't the furnace. He was in and out in like a minute.

We recently had a toilet leak. The plumber came out instantly and I was a little surprised. We also had a vendor that did a pre-check for our heater, which was amazing of them, for the wintertime, and that was free. Then we had another toilet leak and the vendor came out instantly that day too and fixed that. The price is good with American Home Shield and I have no issues with them so far. Always a good thing to have because you never know when something's going to break down.

The fan of the air/heat wasn't running anymore. The techs found the problem, went to the truck, got the part and fixed the problem. They were gone within 20 minutes of getting here. It works fine now. AHS is backup protection for big stuff that goes out in the house. Whenever we have an issue, we can just call, and they can send somebody out to fix it or whatever needs to be done. I've been pleased overall with the service that we have received.

My kitchen sink faucet came apart without warning. The top portion of the head came off and water was squirting. We called it in and the technician came out and assessed the situation. Generally speaking, his assessment of the faucet was it was quite old and that it wasn't mounting all the way down into its slot properly. He said he could try and take it all apart and put it back together again. But the chances were good that it still wouldn't mount properly.

Each and every experience I've had with American Home Shield has been a good one. I'm just skeptical of paying every month and then having to pay more. But let's see. I understand the business model that they have. It's up to me.

I had a bad thermostat. The techs got out the next day and put another one in. It's been fine ever since. With a home warranty, I have the insurance of knowing that if something goes wrong, AHS is there to help me out and I don't have to go rob a bank. They're always very polite and they're on top of my claim the very next day.

I've had a decent experience with American Home Shield. Their website is very easy to navigate. We were not receiving power to our room. The tech was excellent.

We got a house and a friend recommended American Home Shield for the home warranty so I signed up with them in December. When our heater broke and our water heater also wasn't working, we placed a service request. Contractors came and one was really good. The other one took a day to contact me. It was hard to contact them. It was for the heater issue and we were freezing in the house for a day. But in the end, their guy came and fixed it. For now, I'm happy that the heater is working.

Over Thanksgiving holiday, my sink sprung a leak and I couldn't get a plumber until that Monday. But the lady that scheduled the appointment didn't tell me that. Other than that, when the techs came, they fixed it and I had no problem. Also, except for this last experience, I have always had people that AHS have sent who were very courteous, knowledgeable, and patient with me when I asked questions. All in all, AHS has been very good. And for a woman that doesn't have someone to help her and something goes wrong, I'll pay the $100 and let them come fix it. It's better than calling a plumber.

Half the time the I've used American Home Shield, they’ve come through. A service provider they sent out wasn't as thorough as they could have been. It cost me a lot more money because American Home Shield didn’t cover the plumbing issue. It would have been covered but the people they sent out couldn't get to the issue. They didn't look any harder to find out what was going on. I had to call somebody and do it on my own to get the job done.

My recent claim was just frozen pipes. Everything went great. I’ve had a couple of times that I’ve used the warranty and the monthly price went up. But no one contacted me to tell me that it would. So, it would be good to have some better conversation with the people who purchased. Because some people may make a different decision. They need to know that as we utilize it, it is possible for our coverage to go up.

An electrician came out for two faulty electrical outlets and did the repair in about an hour. He was very competent and professional.

I put in a work order and selected my washing machine. But when they came out, it wasn't showing that they had the washing machine. So they didn't repair it. They wanted me to pay an additional $100 to get my washing machine repaired. AHS is terrible. They gave me $120 to find someone to do the job, unfortunately, when I called the individual that was charging the $100, they said that they weren’t gonna do it anymore at that price, there are now specific times. So, I had to have somebody else who did a somewhat decent job to look at it, make sure it was clean also. But then on the other side, they repaired my dishwasher, refrigerator, my microwave and replaced all four of the six fans in my house.

We had to replace our garbage disposal. A tech came right away and he did a really nice job. Since then, things have been working good. All in all, everything's great with AHS. You never know when something breaks down and the warranty saves you a lot of money.

I have a home that's eight years old and the combination of carbon monoxide and smoke sensors started to chirp. I replaced the batteries in two of them and they wouldn't stop chirping. I researched it and found that the combination ones would basically wear out between seven and nine years. I called American Home Shield and a gentleman came out. He tested the sensors and they start firing away again. He made the determination that those two should be replaced in the home. He did it completely in 20 minutes.

I called American Home Shield for the light switch that was cutting in and out. The contractor rescheduled several times because they weren't in our area. The work that they did was excellent but I would have liked quicker service. Also, American Home Shield does not get back to you on pending work orders. I put three work orders in and of those three the appliance portion did not get rectified. I still have a trash compactor and a stovetop that have problems. Nobody has reached out to me and it's been a long time. American Home Shield assigned a worker, the worker came out and took notes saying he needed to get parts then just disappeared. Calling American Home Shield is difficult too. Every once in a while, you would call the number and the number would go to advertisements.

I needed a toilet and a faucet valve fixed in my bathroom. The claims process with American Home Shield was easy. The techs came in, did what they needed to do, and they left. The experience was smooth.

My dishwasher broke. It was really easy requesting for service from American Home Shield. The technician that was sent was easy to work with. He diagnosed the issue pretty quickly and got out of the way. He was only here for about 45 minutes. He didn't fix it, but he got the process started. It needed to be replaced, and we opted for the cash value. We got the cash from AHS and we went and bought a dishwasher. Outside of this specific incident, I got a new boiler system out of AHS, so that's pretty good.

We had two tickets. One was for the refrigerator, and the other was for the air conditioner. With the air conditioner ticket, American Home Shield was contracted with one AC repair company then they switched it up. They had another person come out, which had the same diagnosis of what the first person said. The second guy that came out was really friendly, and from what I heard, the new company is really good. My husband's brother was here, and he said, "Oh, yeah. When I was in the Atlanta area, that same company came to my house and they fixed me right up."

I am enjoying AHS. They have been great. Winter rolled around and I needed the heater fixed and the chimney fixed. All those things were very helpful to be done through American Home Shield. When the furnace took a nosedive or started blowing black smoke, they were right on it. The guy who came out did a really good job. They came a couple of times to fix it. But it would have cost me thousands of dollars for sure. So it was great. With my recent claim, everybody was very professional, kind and informative. It happened very quickly, too. I'm glad I got AHS. It's been a lifesaver to us.

With AHS, we've always received timely response and service and our repairs have always been resolved. Recently, our icemaker was not dispensing cubed ice, it would only dispense crushed ice. Then, our dryer was not running properly. I submitted repair request online and the process was easy. Then, I received an email and a text about the contractor and when the tech came out, he was professional and courteous. On the icemaker for the refrigerator and freezer, he replaced the part that he thought was causing the problem because he figured if he did a temporary fix, it would really be a temporary one and he’d be back out. The ice maker is fully functioning now.

I've been happy with the service of AHS. I had a project earlier this month. My furnace went out. Unfortunately, they couldn't repair it so we had to have it replaced. It is working. It’s perfect, much better, especially with this weather. But I asked them for the details and then I don't think I've received that. That's the only thing that I'm waiting for. I was responsible for a certain portion that was not covered, which I paid for. But I also wanted to know exactly what AHS covered and the detail, to make sure we're in sync, and that everything was in alignment with whatever they agreed to the terms in that. I just wanted to double-check. So I called. The representative said she was going to send me an email, but I haven't seen that come through.

There was a stoppage in my kitchen sink. The technicians came quickly in a few days. On the first appointment, they showed but I wasn’t at home. I asked if I could have it around 2 o’clock, but they couldn’t. I was not at home at the time they arrived. So, I missed that. But they came the next Monday. Everything is working well now. American Home Shield has been great. There was one time that they deducted the $100 out twice, but they refunded it.

Customer support is a little difficult because a lot of it is offshore. The reps have American names but they're all from India. I prefer to deal with people that are in the United States and speak American English.

I used American Home Shield once and my issue was resolved. One of the wattages was out and I called AHS when I requested for service and paid my deductible. I was charged $105 and I thought that was an error. According to my contract, I'm supposed to pay only $100. But the contractor arrived on time and explained everything. They were great.

I had about three claims with American Home Shield. One company that came out was Dawson and it was for the heating system inspection. There was nothing wrong. I was just trying to be proactive with winter hitting us pretty well. My other claims went smoothly as well. I'm satisfied with my home warranty service. Their price is good and the usability of their website makes life easy. I don't have to hassle trying to get something scheduled. I go on there and I get something on the books inside of 24 hours consistently. The home warranty is reliable and doesn’t price gouge me.

American Home Shield and Galvan Electric were super awesome. I signed up for American Home Shield, paid my 30-something dollars a month, and I haven't thought about them since. When the circuit breaker set fire and the whole board burned on the water heater, I filled something out on an app and it was done and easy. I found the problem 8:30 at night, made the file on my phone then they texted me within 15 minutes and scheduled for 7:00 a.m. Within 12 hours, I had the problem fixed and I have hot water again. I always hear stories that people would find a way out, but I didn't even get a call and AHS paid for it.

American Home Shield is very convenient and good to have. My experience with them was okay. I had a claim recently on my refrigerator, and the technician who came was pretty good and professional.

Recently, the AC wasn’t cooling, and the technicians were there immediately. It was a switch. Everything is working okay now. The only issue I have is that my deductible is $100 and I have a friend that has the same insurance, but she’s only paying 75, so I don't know why it's so high. Nonetheless, I will recommend American Home Shield. It's always good to have it. Better to be safe than sorry.

I had a really pleasant experience when I contacted AHS by phone to submit a claim. It took three days before someone came out to our home.

One of the porch lights was out. We checked the fixture and it looked like it was a wiring. We submitted the claim online and American Home Shield's website was easy to use. We were then given the name of the company that would come out and they reached out to me to schedule something. Then, I met the tech at the house and the service was good. He wasn't able to fix it but he told me what the problem was. We had CFL bulbs in there, but those fixtures were made for regular bulbs and so over time one of them got damaged and the other one is starting to be damaged, too. The tech said that if we changed the bulb, we might be able to save it and we replaced one.

Everything is so expensive to get it replaced that I've had some issues with the house. So it has really paid dividends for us for the policy. But it's the third vendor that is coming out to look at the issue. And they're all over the place what the problem is. It has been going on since November 17th and I don't have a dishwasher in the kitchen. It just wouldn't work. Wouldn't shut off. It didn't seem to do a cycle correctly. The first person showed up and said it was the main board. And from there, it has been confusion. This third vendor said it's the board. We're still waiting.

I had to wait a week to get somebody out. I had no ice and I'm right at Christmastime and New Year's. The tech put in an ice maker in a couple of weeks ago and it still didn't make ice. The contractor was like, “Well, would be another week, week or two, if we can come back out and put another icemaker in. It's probably bad.” And I'm like, “I'm not waiting that long.”

American Home Shield has been helpful to us. They helped us replace our air conditioning unit and water heater. But since they had to bring the water heater up to current code, it ended up costing me $800, but at least it's up to code and we're still covered. For our microwave, they sent a guy out but he didn't know what to do about it. The light doesn't work and only one function works. He guy said, "You gotta have a plug connected to it." Reading the instructions, you don't have to have a plug connected to it. I'm gonna have to get American Home Shield back out on that. When our oven went out, they were able to find another oven. However, we had a stainless steel front on it, and they refused to replace the oven with the stainless steel, so we ended up having to pay an extra $500.

My dryer wasn't drying my clothes. And it had like a squeak sound that would happen during the cycle. I called American Home Shield and the contractor came out to fix it. We went through a little mix-up there in the beginning. This was one that AHS was supposed to do for me pro bono because there were problems earlier in the year. So, they gave me a free call. They said they would have to send it up to management for approval and they would get back with me. Three weeks passed and I called them back again to find out what was the holdup. They said, "Oh, okay. We got someone." And I told them I wanted someone with the rating of 4.0 or better. At first, the lady was really nice. She gave me one person. I looked him up. I said, "No. They have a 2.7 rating. I don't want them." So they found someone that had a 4.5 rating. That is the company that came and they did an excellent job.

We had a backed up sewer line and the techs took care of it the next day after I made a claim with AHS. Their website was easy to use and about 20 minutes after I hit the submit button, I got a phone call. When the techs showed up, they were able to get access to the backyard, explained what they were going to do, and got the sewer line going and flowing again. Their service met my expectations. But they didn't clean up the mess and I didn't ask them to clean up the sewage built up because that was our responsibility. So we went ahead and cleaned it.

I recommend American Home Shield to some. I always tell them if they have a problem and they don't know anything about it, they can call American Home Shield. I'm experienced of it and I like it. The issue with my dryer that was bumping and knocking was addressed correctly.

I like that AHS is timely. When I call them, they get right on it real quick and it’s very reasonable. They just take care of it and they take care of the people. I had a toilet that was leaking. Everything worked out really well. It was like an overflow thing, coming back through the pipe. The A-1 company is good. They worked on my house before over the years.

When I started using American Home Shield, my first request was a little shaky. That was because I was going through a representative. But other than that, the contractors have been fine. My heater wasn't working and there was a switch that was broken. The whole unit has an emergency type shut down. The tech fixed it. AHS works as it's supposed to.

We started off rocky, but American Home Shield pulled through. Recently, our dryer did not heat properly. The tech did a good job. Everything is working fine. I saved a ton of money on the labor fees.

I made a service call when my icemaker stopped working and the tech fixed it. I told him when I called that I smelled a little gas in my oven. So he checked it and he said that my igniter was going and that was where the gas was coming from. He asked me if the stove works and I said it works good. Then he said, “Well, don't do anything to it. I'm going to order the part. I'll call you back. But there's a difficulty. The company will call.” The company called and said they no longer make that type and model, and for me to go out and find one. So that was what I did. Now I’m waiting for my oven to come in and somebody to put it in. I'm waiting for the check to pay for it.

I have a request out with AHS and I'm having a hard time connecting with the vendor. They replaced my dishwasher and the first people that brought it out were really good. But the wood floor was in the way and I had to take that up, so those people just left the dishwasher. In the meantime, AHS assigned my claim to a different company and I had to call these people about half a dozen times before I ever heard back from them. And yesterday, the guy finally said they'd get back to me by the end of the day today. But I never heard from him and now, I've left another message. Other than that, AHS was pretty quick in processing my request for the service and the first vendor was also very responsive. They've called me back several times and told me that I could get AHS to just supplement the order because they didn't put, "To install the dishwasher." They just put, "To drop it off."

The tech from Sears was a very pleasant gentleman. He fixed the dishwasher. He had the part in his truck. He replaced it and he cleaned up after himself. He asked me for a towel because if there was going to be any leaking of water on the floor. He was very courteous with that.

I like American Home Shield, but I'm disappointed with some of their vendors, like Above Par Heating and Air Conditioning. That's a joke. Our heat wasn't working, so I called in a claim and they came out. They did something and our heater worked for two days then it stopped working over the weekend. I had to wait till Monday to do a recall, when there was somebody in the office, because you can't do it on the automated thing. You'd have to pay another $100.

The plastic cracked on the freezer drawer and I reached out to American Home Shield by phone. Within 30 minutes, I had the contractor calling me. It was cool that within two days we had an appointment and they didn't even have to come out. The tech did a virtual. I showed him a video of the issue and he took pictures remotely of my fridge's serial number. He said he would order the part. A week later, it was installed. The tech brought it out and replaced it. He was there probably for 30 minutes and was done. He cleaned up and left no mess.

American Home Shield's great. I like it. They've always come out and fixed whatever I needed. If it needed replacing, they would let us know the status of when the part was coming in, when they would be back. I don't mind the monthly payment. I know my family's comfortable and my house is protected. However, there was one company that came out to fix the heat pump outside and they did not know what they were doing. They came in here twice. Finally, American Home Shield said, "We're gonna go with somebody else."

A couple of years ago, the timeliness of AHS was not that great. The people who came told me what was wrong with the air conditioning system in the basement. But they didn't have the parts and they just dropped my claim. So we had to get somebody else to come. The techs worked on it and they had the power capacitor. And then the air conditioning work.

I had turned on the thermostat, and it was working for a little bit, and then it just turned off. I did a claim to American Home Shield and within 24 hours, I had a call from the techs. They came out the next day. They told me that it was a fuse. They said that they were going to replace the fuse. We didn't need to use fuses anymore. So, they replaced the box to the breaker. Everything's working fine since then. The techs were good and professional.

My washing machine was glitchy something and for a period of maybe 10 days, when you turned it on to a cycle, it would go straight to agitate while it was trying to fill. Then all of a sudden, it would start working right. But it worked right for a month and it did it again. I called AHS to have it repaired and it so happened that the bake element of my oven went out as well. AHS had me do a video of what was going on with both of my appliances and they had me screenshot the model numbers.