American Home Shield Reviews

My AC was making a buzzing sound and wasn't working. I did a claim online, and the company that came was good.

I had a couple of times when it was a week or so before we were able to get someone out. Other than that, the service was good. My dryer started wanting to conk out. Come to find out, it was a pulley that went bad on it. And the guy fixed it. He was polite and honest about everything we asked him. Safety wise, he had his shoe cover on. I would like to have him out again if we have a problem.

The washing machine had a problem with leaking from the bottom. The person was very knowledgeable, helpful and fixed it. We're happy with American Home Shield. They did a great job.

American Home Shield was very helpful. I had a problem with my electrical outlets and they were able to get somebody out in two days, and it was all taken care of. The techs were there right on time. It was one bad GFI outlet that was causing everything in the network and they were able to replace it. I didn’t plan on using AHS. I just have it in case something happens and it came in my hands. Everyone should have it.

I'm happy with American Home Shield. I just log in and log a ticket, and the guys come out. Sometimes, they automatically set an appointment, sometimes I have to call the contractor. But it's easy. We recently got our AC unit fixed. They replaced a part, and it works, so that's good.

I used AHS recently. I've had bad vendors but this one was okay. The warranty is good to have whenever you wanna use it. The main issue that I've ever had is when a bad vendor comes out and then American Home Shield won't really listen. Many years ago, I called about air conditioning and the vendor they sent told me that my outside air conditioner was working fine and the issue was the furnace in the attic. They wanted to change out all the furnace equipment there. But it was the outside unit that wasn't coming on.

My garbage disposal wasn't working. The tech checked it out and determined I needed to have it replaced. Based on the way it was sounding and reacting, he felt it was on the verge of failure. Also, I had an air conditioner issue and a hot water issue and it took forever for them to get those fixed. But other than that, I've been very pleased. AHS is convenient. I have no worries that if I have a problem in my home, I just give them a call. There's been a couple of contractors that I would never want to have again but for the most part, they listen to my feedback. If there is a contractor that I do not want, then they will send somebody else.

I had a gas leak. The first time I phoned them, it was really difficult to understand the rep. I called back and they got me set up. The first person who was sent to my home told me that I have to buy a gas leak indicator. So, I had to get a second opinion. It was a month and a week that I was without a dryer. It was a long time because they kept changing with appointments.

I had an issue with the water heater and the technicians came. We like American Home Shield. They do a good job and they send good people like the plumbing company we had. We're very pleased with their work.

The plumber was very knowledgeable. He got everything cleaned up and fixed for the most part.

For a recent claim, At Your Pool Service came out and their tech was very friendly and professional. He tested everything and told me my area might have flooded and tripped the circuit breaker but that the pump was fine. He found a third panel of circuit breakers and flipped the switches around. He said I might have a future problem because it seems to water a lot in that area and anytime that happens, it's gonna trip the circuit breaker out.

Our refrigerator was not cooling. The contractor came out and they looked at the unit. They were gonna put some dye in it and then got back in there and realized that that wasn't going to work at all because it was too messed up. They said the refrigerator was irrepairable. So they said that they would submit that, and then American Home Shield would send us the replacement stuff through the email that we could pick a fridge or whatever it was to replace it if we couldn't find the right fridge. The contractor was super awesome. We love them. American Home Shield has been very responsive anytime we've needed anything. It's been a very simple process. It's what you would want a warranty company to be. It's great customer service, which you don't get these days. So it's very refreshing and nice.

Updated on 9/15/2022: I am doing another review since we still have not heard from American Home Shield on a decision about our water heater. My first review on here I was asked for my address or account information by AHS. I provided both on here and via email, but no further response. My husband was told on Saturday that it was being sent for higher review like I had been told twice 10 days prior. We were told most reviews are done in 48 hours. It now has been 5 days since the third time we were told it would be reviewed. Yesterday, my husband got transferred to the escalation department and was informed that preexisting meant our water heater was broken before we claimed it.

I made a phone call for a chain on the garage door that was not covered by Home Shield. So, it cost me $450 to repair. When you purchase AHS, it tells you that it covers all these things in your home, but it doesn't go into detail about what they do cover. It was until the person came out that I found out that it did not cover that particular part of the garage. Right now, I have a refrigerator that's going bad, I have to keep plugging it out, and I don't want to call American Home Shield because it says they cover a refrigerator, but I don't know what part of the refrigerator it covers. I'm gonna have to go back through the same thing I went through with the garage door.

I had an AC system go out and had to be replaced. That whole thing was a pain. I had an issue with this AC last year as well. American Home Shield kept trying to slap a Band-Aid on a 17-year old unit before they finally broke down. When they decided to go ahead and replace it, they wanted to replace it with some cheap, no-name piece of crap. When I found my policy, I was told that the cleaning service would be covered but it was not and I have a rooftop unit. Their cash-out option was horrible. They made me pay for the modification of my roof because a new unit is not going to fit the old fitting and there had to be a modification made to make it fit.

The repairman for the AC barely said anything to me. He didn’t even greet me and say hello. He came in, looked around and took some pictures. Then he walked outside so I followed him. He was looking at the unit out there. He wasn't very courteous or respectful. When it was all over, he said he was going to call American Home Shield. He got in his van and sat in there. He finally came out and said that he wouldn't be working on it. There was nothing wrong with it, that it was just maintenance which I get on it all the time. He told me he could do the maintenance for $650.

Customer service is good as far as them contacting me whenever I have an issue or showing concern. I had my AC worked on and the issue ended up being a compressor. The part took a month to come in. But the response time was pretty good and they kept checking and giving me updates when the part would come in and whether the contractor got with me. I ended up getting a window unit and a fan but those was covered. The only thing I had to pay was for the contractor. It was a smooth process.

The very first time that I called AHS, they came right out and fixed whatever was wrong. But this last time put a bad way with me. I put a claim in on September 1st and the guy didn't come out till September 5th. I missed Thanksgiving dinner. I stuck it out because I looked at it like they took care of the problem and I still didn't have to worry about much. Also, the tech was a really nice guy. He fixed what was wrong.

The company that American Home Shield sent no-showed on me and when I started checking the reviews, it was terrible. They would order parts and never get back with the person. So, I was very leery because AHS only has contracts with one or two people in the area that work on those types of things. And that one was that. I pushed and tried to talk to management and I said I wanted to work with a different company. I didn't want these people in my house but AHS was 100% unwilling to change or do anything different so I canceled the claim. We ended up doing it ourselves. But this last round was wonderful. The AC was working but it was not maintaining the temperature and it had a Freon leak. The tech was able to refill it and repair the AC. He was fantastic and quick, and it was super easy.

For our AC claim, I called American Home Shield to get Wallace's back out, but they told me that they were on hold, meaning they were too busy. Now, it's assigned to some other people. But, they haven't called me. I just hope AHS would send the same people. I don't like different people touching different things.

My refrigerator is leaking from the bottom. I spoke to a great representative when I filed a claim to American Home Shield. Everyone's been a lot better. The guy from Savvy Tech is waiting on a part at this point. He came once and figured out what he needed. He ordered the part. He came back, replaced the part and then it continued to leak. So, he needed to order another part. My refrigerator is not fixed yet. I still am having issues because I have water on my floor and I have a wood floor. At least these people pick up the phone. So, that's a benefit. When I call, they don't leave me on hold forever. I like that. I used to be on hold forever and it was so frustrating. I’m much happier about the huge improvement. Before, I would absolutely not recommend the company. I couldn't stand American Home Shield but currently, I'm feeling better about it.

I’ve had the service of AHS for two years. I had somebody come out to check my ductwork and everything underneath my house, and I had somebody come out and check the air conditioning system. They just told me everything was fine and ticked it off. I called the people they sent out myself and they told me that I needed a whole new system and ductwork. I had to have all that replaced. But we know AHS is not gonna pay for it. So I went and paid people out of my pocket to get a whole new system and it cost me $13,900. AHS is not a good company.

I received an alert from my alarm company saying that I had an environmental leak. I had no idea what that was, and they began to explain to me what an environmental leak is. The condensation from the AC drips, and the AC unit was tilted, causing water to start backing up inside the drip pan. I had a clogged drain. Now, I was frantic and I didn't even think that I had homeowners insurance, and my wife had already told me. I called Milestone Electric, and they came out, opened up the AC unit and looked at it. The guy showed me a video of how it looked, and it was in bad condition.

No matter what setting I put the washer on, it takes two to three hours for the cycle to complete. Also, I would check and it would say four minutes left but then I check again and it had gone up to 17 minutes. Good Life Refrigeration came out two or three times and replaced parts but it still kept happening. Then, Good Life would tell me one thing but I would call American Home Shield and they would tell me something totally different. We’re going back and forth and I’m still waiting right now. It's frustrating.

The people who first came out for the toilet claim put in a universal flapper that didn't work and I didn't see them test it. The guy was really to the point of rudeness. On the inside of the tank, it has a specific flapper number but he said we'd get whatever is on the truck. The toilet was still running and I had to hold this piece up with a rubber band and wrap that rubber band around the flush mechanism on the outside of the toilet to make it stop running. I had guests coming and I needed to have a working toilet. I told the contractor that if they can't get the right piece, I'm going to call AHS and I'm going to explain. Their rep said that I was threatening them and that they were not gonna do business with me. He said I'm gonna have to find somebody else. He was really rude and impolite.

I like American Home Shield a lot. They did a good job with my plumbing and air conditioner claims. The air conditioner is still ongoing and I'm in a dialogue with the AC guy. But I'm highly impressed so far.

The monthly payment seems reasonable and the co-pay has stayed the same for quite a while. The last service we had was $75 and it was deducted without a problem. The contractor who came out fixed the problem in 15 minutes with a wrench. So it seemed like a pretty tall bill for a 15-minute thing. At the time, we thought we got ripped off by the contractor. One of the things that we had a problem with American Home Shield was that after we paid the $75 co-pay, the contractor said that something wasn't up to code and they charged us an extra bit of money. We had to go to our equity line of credit to get that taken care of because it threw us for a loop because we thought that would have been covered. When I looked at the work he had done afterward, it looked exactly the same as what was up there before. But we got the hot water heater installed and it was working fine.

I had trouble with my drains on my bathroom and DrainGo, the contractor, straightened it out for me. The repair guys came and checked it. Then, they said they would have to go back and get a camera so they could run it up inside to snake and see what all was going on, to see if it was just stopped up. They waited another week before they came out here and I had to call them and reschedule it. But after I rescheduled it, they came right on out here and took care of it. I’ve had a good experience with American Home Shield so far.

Home Shield is good about having someone here right away. The people they've had so far have been good and competent. One contractor I had did my garbage disposal. It was dead and had to be replaced. The tech that came in was such a nice gentleman. He did the work fine and was in and out of here in no time. I really appreciate it and I really rely on Home Shield. They're wonderful.

Altstadt Hoffman Plumbing replaced the hot and cold water valves on my washer and they did a good job. But I had an electrician come out through American Home Shield and he just kind of moved around the whole fixture within the ceiling and he moved it around and it started working without blowing a fuse. He said it was fixed and he left but I can't get that light to come on at all now. I paid 100 bucks for this guy to come out and take care of me but the light is still not working. Also, there were a couple of times I called AHS to get repairs on my plumbing and different things and they said those were not covered under my warranty. I called my Realtor and she called AHS and got it taken care of for me. I told AHS I want to speak to an agent and they called me back. They said I'm covered and they'd have somebody come out and take care of the claim.

Appliance Care came to repair the hot water heater. In the process, they confirmed what had been reported previously, that the air conditioning was not functioning. It was 20 years old. So the hot water heater and the air conditioner were replaced. This was different from the previous ones that we've had because the vendor dealt with the whole thing. Normally, they go back to American Home Shield, and they tell them what to do and what not to do. The repairman didn't do that in this instance. He did an adequate job. He came out, looked at the situation, explained what was wrong and what was involved and delivered the replacement. The installer came and did installation. He had to come back the second day because he didn't have one piece of a pipe he needed to install.

I called American Home Shield and they sent out the person to check on the air conditioner. The line was plugged. They had to drain the line and then it worked. They were great.

My claims with AHS have been a hit or miss. When they choose good vendors, it’s good, but sometimes they have vendors that are not that good. Also, they could be a little bit more explicit on what's covered. But other than those, AHS has been okay. We renewed our policy.

We had two companies come out and try to fix our dryer. The first company that American Home Shield sent out was horrible. The guy was truly rude. I called the rep and requested somebody else to come out. I told them I didn’t want this man in my home. The second company that came out was amazing. The tech was very polite. He was in and out quickly.

I called and requested service for my AC. I have an 87-year-old mom that lives with me and the heat was getting to her. American Home Shield really expedited the claim and I had a service man out here the next day. He had the AC fixed up in no time. There was a loose wire on the main air conditioner outside. American Home Shield dis a good job.

My air conditioner went out. We were out of the ability to cool our house for three weeks because it took forever for American Home Shield to identify a vendor who would come and fix it. That was during a time when temperatures were over 100 degrees every day and I told them I've got people with medical conditions in my home. That left a bitter taste in my mouth. It was easy to submit the claim but getting the work done was ridiculous. But the repair service person was very professional. He needed a part so they had to order a part.

The pilot light went out on the water heater. I tried to reset it and get it to light, but all it would do was just strike. It wouldn’t light. I tried to submit the claim online but I couldn't get through right online. So I had to call and then American Home Shield sent me a text message. They told me who was coming out, and that they should be calling me, and if they didn't call to call them. The contractor told me what time the tech was coming out and he was here at that time. He went in there and took the water heater apart at the bottom and looked at it. He said there was something wrong with the igniter. He said he had to do something else to it to get it to light and it lit after that. Then he said if I needed him to come back out to call him and he left his card here. It was good. American Home Shield has been a good service so far.

It is easy to do a claim and the technicians respond back quickly. I put the claim with American Home Shield on Saturday and the contractor contacted me on Sunday and said they could be out Monday morning. They came out and looked at the microwave and said I needed a new one. So, I'm just waiting for the new one to get delivered and installed.

The ice maker on my Samsung refrigerator kept giving me problems. It'll freeze up and I could not work it daily. I have to turn my whole refrigerator off and let it defrost. The inside of the back started freezing up as well. I did the claim to American Home Shield online first, and then they immediately called me because I needed to do a video chat with them. They did a video chat, and then I gave them my model number. The guy came out the next day to look at it, and then he left that day. They ordered the parts, and then he came back about a week later. He was awesome, very professional, very quick, and thorough.

AHS has been good to me in general. But not their third-party vendors. For example, I had someone come to the house and I was at work. This was for the AC. My sister was there but she didn't know anything about it. The guy said, “It’s damaged. It’s beyond repair.” The guy was there for less than 10 minutes. I made it there in just enough time. I said, “Sir, can you please show me what was going on.” Then the gentleman literally jumped on his phone, called his headquarters with the phone and headed out into the seat for 10 minutes. I stood there and watched him from outside. I said, “Are you gonna show me what happened, what’s going on?” He said, “Oh yeah, I am.” But I said, “You know what? Don’t worry about it.” It meant to say he didn’t want to show me. The guy also said he sprayed the AC down for it to work. He said it was not breathing, so it was all beyond repair.

I was very concerned when AMP Mechanical came out for the AC. Their reviews are terrible. Sky was one of their techs. He came out, diagnosed the problem, knew what was wrong and got the part ordered. He said he'd give me a call and let me know. But I had to call them back to find out when they were coming back. It was not their fault that the part took three weeks to come in. They did the best job they could. When the part came in, they were right back out here. He was only here 30 minutes and the AC's great. For the microwave that American Home Shield replaced, the guy brought it but never came back to install it. I had no way to contact him. My husband ended up installing it. It was one that goes above the stove, so it had to be hung and installed. Other than that, American Home Shield has been great. I tell my friends about them all the time. I also told my mom and my sister about them.

The water tank is beside the furnace and water has overflowed. We thought it was the water heater, but it turned out to be the air condition with the furnace. American Home Shield is a good company and I would recommend them.

My air conditioning wasn't cooling downstairs. It was on but it was getting hotter. We submitted the claim to American Home Shield on Saturday. Millennial came out on Tuesday. It was Labor Day weekend. We left the house that Saturday. We were out running errands, and it was fine. I came home and my husband was like, “It’s hot.” You could feel the temperature as it just rises in the house downstairs. Millennial fixed the AC the day they came.

When I moved into my house, my AC units were not working and I told the AHS rep where the units were. The guy came out two days after I called AHS and he said he only had one work order, so he could only look at one unit. I called AHS back and they said that for the next unit it was going to be another $75, which I thought was extremely unfair because I told the AHS rep that there are two units when I first called. I was a little upset about that. There was like a language barrier.

I had a water leak in my coil on the AC. The technician who came out was fantastic.

When I had a toilet that was stopped up, a plumber came and did it. It didn't take long at all. I also had American Home Shield with the icemaker in my refrigerator. That was the worst thing. Sears was the one supposed to come out and I didn't like Sears having to be the one to come out. A repairman came out, ordered the part, and was supposed to come back. I had to take off from work, but they didn't show up. I called and the girl that I talked to was quite short and curt. I asked “I need him to come out. Can he come out this afternoon?". She said no. I asked, "When do you plan on him coming?” She said it was gonna be two weeks before she could get anybody else out. I said, “There's a Sears Appliance Repair guy that lives not seven blocks from me. I drive by his house with the car all the time, so I know somebody's within this area because he's here." She said, "No. I can't get somebody else. It has to be the one that we assigned.”

The refrigerator quit making ice and running water into the water dispenser. The contracting company was excellent and the service man was very professional and quick to do what he needed to do. We couldn't do everything because the parts came back within about a week but he did everything to my satisfaction. He was the best service man I've ever had. I'm retired and I can't afford a big cost to fix our place. I lived in Arkansas, Colorado and now, in South Carolina. And I've signed up for American Home Shield every time I moved to a new place.

I have a piggyback washer and dryer and the dryer broke. American Home Shield would only give me money for the dryer because the washer still works, but to replace the dryer, I have to get rid of both. They should really think about people that have a one unit because to replace my unit now is almost $1,900. They are going to give me 750 back and that was really generous, but if somebody didn't have the extra money to throw in, that would be horrible.

I've been with American Home Shield since we had our house built in '95 and I am very disappointed in them because I've had problems with my AC and my heat for a long time and all they do is come and repair. Now, my VEPCO bills are so high. I just paid $448 and some change for one month because the system is old. Their contractors have come out so many times and it's the same thing over and over. I have talked to them to see if they would try to help put a new one in, but they're not doing it. They said long as they can do parts, that's what they're gonna take care of.

If we had a way of going through and picking the contractors that came to our house, which is a slippery slope for Home Shield as a provider, that would be nice. I've had problems in the past and I've had a couple of contractors that I have told Home Shield to never send to my house again. Also, the deductible goes up every year. If I'm using it and I'm having things replaced, then it’s okay. But with the service call charge going up every year, my policy rate goes up and the service call comes up. In the past, I’ve had two appliances go out at the same time and they were two service calls even though the same guys are gonna come out and do it. But other than that, I've been pretty happy. I've looked at other policies and I didn't see whether there was anything that other policies offered that American Home Shield didn’t.

AHS sent out AAA All Brands Appliance for my AC claim and their tech knew exactly what the issue was. He was in and out in less than a half hour. AHS was great with this claim but we have had issues in the past dealing with them.

We've had three service calls, so far with AHS and everything was good. The master bathtub was leaking into the basement recently. They fixed it. There was just a seal that needed to be replaced.

American Home Shield responds quick and someone comes out and does the job quickly. After you already paid your monthly fee though, you got to pay $75 for somebody to just come out. That could be lowered a little bit, especially for something simple. I submitted a claim when my pipe burst then I thought it burst again. The plumbing company that came out said that there wasn't a leak and it was the piping of the AC. The condensation was on the pipe. They cut a little hole in the ceiling back, so now I'm gonna call for somebody to put it back. They just gave me a phone number to call so I can make an appointment.

Anytime American Home Shield sets me up with a company, I make sure it's a company that I'm gonna be comfortable having come into my home. I go and review them, and if I don't see good reviews, I call American Home Shield and say I want somebody different. They're really easy to work with. When our dryer wasn't working, I did a service request on the internet, then I called to have Sears instead of the other company they assigned me.

The AC was not working properly so I filed a claim online to try to get it taken care of. I got a response instantly and it was gonna take about three days for Arctic AC & Heating to come out but they were able to push it up to two days. Then, I had to call them back out and it turned out that there were loose wires.

I submitted a claim online when the AC stopped cooling. American Home Shield gave me the contact information, name of the company, and the telephone number, and said that they should be calling me soon. When the technician came out, he told me what the issue was and that he got it repaired. He said we should be good to go. Everything was resolved.

The tech did a very well job. He got the job done. The appliance is working okay. The only one that they could not fix was the dishwasher. The said that it could not be fixed because it was disconnected from the tubing.

When my air conditioner didn't work, I called American Home Shield. It was very easy, and the repair person came out the next day. There was a capacitor that was broken, and he replaced it.

The guy with Flash Garage Door Service was wonderful.

We like American Home Shield's service well, and I don't have any main complaints. I understand how the contract works and what we can request, and I have two open claims right now. When I call in though, it's call-centery. I can tell they've got a lot going on, and that's not necessarily a bad thing. However, this last time when a plumber from Plumb Genius came out, I had to call four times to American Home Shield and get them on the phone. “Hey, I have this hole in my wall. What are we going to do?” They said, “Oh, yeah, we'll have to contact a contractor and we'll let you know.”

I've American Home Shield a long time. Sometimes, they send out somebody that's awesome, then sometimes they’ve sent people out that were not so awesome. Lately, I have to argue with them a lot to honor their contract. They’ll come back, and I have to pay for it, then they’ll refund me. They’ll say, “No, it’s not covered.” I end up going to their boss, then their boss’ boss, and then their boss would say, “Oh, that is covered. She knows what the contract says.” I’ll have to quote page and paragraph, then they send me out somebody like South Tampa Pool & Spa, who is fabulous and very respected. They have very intelligent technicians that come out, and they do a great job. Recently, there was a leak on my pool pump housing top. I sent them a picture, and they knew exactly what it was. When they came out, they fixed it.

We used to have American Home Shield back in Kansas and my husband said that he remembered them being a good company back there. But it has not been that same experience in Texas. It has not been worth the money. We won't get it again. We've had several issues. Like one time, with our garbage disposal, we had to call in and beg for somebody to replace it. It got stuck in the process and my wife had to call several times in order to get somebody to move it along and we were out of the disposal for a week. The people that came in tried to bait-and-switch us. The garbage disposal we have now feels like it's rinky-dink. It doesn't have the guts of the one that we had before. And I just tolerate it. Just recently, we had someone come out for the disposal again. We had to pay another $100 because the first people didn't install it right. They didn't change the adapter part. It started rusting out and leaking.

I've had Home Shield before in a different state, and having to have to call in and finding the time to make a phone call, it's very convenient that it's all online. I've used them twice, and it’s been great. I was able to do the claims online in a few seconds. They've come out for an electrical issue, and they did a rekeying of my doors for free. The techs were great too. They were able to troubleshoot, and they were in and out.

I've been pleased with American Home Shield. They are able to find contractors and get them out here. The last thing I called them for was my water heater and the thermal link was out. But I was a little disappointed that it took them a couple of days to get the part. Other than that, the techs were good.

I had an air conditioner issue. An initial rep was sent out and they said there was an issue with vegetation. But that was not the case. So we asked for a second opinion. They said there was an issue with the air conditioning, but they said this can be repaired using this said servicemen. So I looked over the reviews of the service person, and it seemed like they've had several complaints with the Better Business Bureau and so many different negative reviews. So I was concerned. Why would I want my air conditioner repaired through this servicer? So then I asked for cash in lieu and American Home Shield offered $100 to fix this whole thing, which doesn't cover anything. So I'm totally not happy.

My dryer is still not completely working 100% accurately, but they have been diligent in trying to get repairs done. Pro Serve came out on the 8th and shortly after the guy left, I did a load of clothes to wash, and then put them in the dryer. It started and then it stopped. I waited, and then it started again. I immediately called the number back for Pro Serve, and the guy told me he would check with the guy that had come out and give me a call back either later or the next day. But I haven't heard from them since.

I had a problem with a thermostat that was never operating correctly. I've had it replaced three times with the same kind of round thermostat which was digital. The wiring would not support that. But the repairman was able to install a basic one and make it work. He got out quicker than most contractors. He was out the next day. AHS has been exceptional. Whatever you do, get it.

American Home Shield seems pretty efficient. They helped me out well with getting a contractor assigned and getting my AC taken care of. The technicians were very professional, on time, and communicated very well with me. A tech named Gary came out and he quickly found out what the problem was with our AC and got that taken care of. I had another problem afterwards but it was a different issue. He came back out a couple of days later and got that taken care of perfectly fine.

My AC wasn’t blowing cold air and techs came quickly and did a good job. I’ve been with American Home Shield for a little bit over a year and so far, it’s okay. the only thing is they should cover everything.

The house wasn't cooling. It took three days for techs to come after I contacted American Home Shield. The techs provided good service. Before, when the AC would come on, I would hear click, click, click then I would hear it running and blowing. I don't hear that now but the house is cooling off. But the only thing they did was put Freon in it. I wouldn't think that would do all that.

I've had American Home Shield at a couple of properties and it's a hit-and-miss. They could have better subcontractors. I had a work order set with the subcontractor on Monday. The plumbers couldn't get out there until next Monday so I had to hire somebody else to do the job. That aside, there is a benefit to having the home warranty like when I have problems and I only have $100 to get them fixed.

The air conditioning quit working, so I called in and it was done within a couple of days. The contractor found problems with the wiring and fixed it. Everything was as it should be. I'm satisfied with American Home Shield.

Aurora Appliance was sent out for the dishwasher but it hasn't been fixed yet. I was called by American Home Shield and they told me that I can call back Aurora Appliance to ask them to come to fix the dishwasher. If Aurora Appliance fixes it, I will pay for the parts and American Home Shield will pay for the labor. I called them twice and they said they can't fix it. But otherwise, American Home Shield is good.

I was a little disappointed as there was less coverage than I expected for some recent plumbing work. Also, for my recent dishwasher repair, the techs had to come back a second time due to the manufacturer of the dishwasher having a process of you doing a system test. If it passes, then everything's good and I don't replace anything. It was unfortunate that I had to take time off work a second time to get parts replaced. But it was good service.

My washing machine was acting sporadic. It would work on some cycles then it would stop. Moonstar was our service provider and they responded in two, three days. The repair also didn't go well. This happened four weeks ago and the issue still isn't resolved. The tech that came out said that the washing machine was going to be too costly to repair. He told my wife, “Go ahead and give me a 5-star rating, and I'll just put in the system that you need a new washing machine...It's easier to do it that way.”

I have total confidence in American Home Shield. Recently, I noticed the pool was getting green and the pump didn't work. I called them then I got an email right away from Pool Buddies. They gave me an appointment the following day. They told my wife what needed to be repaired. They've worked here in the past and they do a good job. I trusted everybody and I just went off to work. My wife also had to go somewhere. I came home and the pool pump was working. I'm very happy with them. They cleaned up everything too.

American Home Shield is not the greatest company. They've come out for repairs, and the technicians are fine, but I don't like the fact that every time I make a claim, they charge me to have somebody come out and look at what I'm claiming. I have a mobile home insurance and it covers the mobile home in general. When I have water damage, they come out, but I don't ever get charged because the adjuster comes out and looks at the damages.

I called AHS and made a claim. They assigned the repair company to come out and look at it. They determined it could not be fixed because it was a dryer that they said they could not get parts for. So, we had no alternative but to get a new one. We asked for the cash-out because a lot of the appliances that were on their shopping list had steam options. Because it's a rental, we didn't wanna put steam options in there because there's no water hookup for the dryer. That was why we chose to just go get our own. The only downside is it creates a lag time of getting the service done when the repairman goes out there and determines he can't fix it and then you gotta go shopping for a new one.

American Home Shield's response time has been good. Recently, I had a tech come out for my AC and I loved him. He was very helpful, assessed the situation, and was eager to do whatever needed to be done to correct the problem.

The contractor did what they needed to do. They explained to me what was going on with the system. And they fixed it and they left. On the other hand, I had some faucet issues. American Home Shield clearly advertises on TV that when you're buying a home, you should buy them because you don't know what's wrong with it. “We will protect you.” The guy who came in, I don't know what he wrote, because he told me something different than the agent. He said, “Yes, we gotta get a replacement on this faucet because we can’t repair it.” And this is the kitchen faucet. He went outside, he called AHS. He came inside and said, “They're saying it’s preexisting.” I said, “Okay. First of all, it wasn't. It wasn't like this. It just broke. Second of all, you can even see the pieces that is here that is broke.” I called AHS and the lady who picked up said, “No, this is preexisting. We're not going to fixed something that your owner did.”

I've had two things that broke down, so having a home warranty was to my benefit. When our oven wasn’t cleaning, EJ’s came out the next day and it was taken care of. My wife was happy with American Home Shield. It wasn’t perfect, because it took a week to get the part, but they had no control over that. Also, I've got an extra freezer that went out. I called them first, and they said they don't cover standing freezers. I haven't had it fixed.

When I put a claim in, the representative that I spoke with at American Home Shield barely spoke any English and he was not understanding what I was saying. He was arguing with me when I asked to speak to a supervisor because he started getting rude. I was trying to cancel my claim at first. He told me I couldn't then put me on hold for 30 minutes. Everybody else except that person has always been great. Sharper Solutions recently came to replace my oven. There was a measuring issue, and all they did was plug it in and left. It barely fits so I had to stand it down a little bit. But they didn't call me to let me know it didn't fit. They just left it like that. I had to come home with my oven in the middle of my kitchen.

American Home Shield sent a gentleman out from McAtee. He was thinking that they sent him out for plumbing services but my main concern was roofing. The gentleman that came was nice but he didn't do roofing. Since he was already here, he still evaluated the situation. He then called and spoke to someone. I told him and showed him the situation. He took pictures and he said he was gonna send them to his boss. He sat in the truck for a little while, came back, and said he got things situated. He said that he was gonna put back the claim for the roof. All of a sudden, they were not calling back for somebody to come back. Everybody makes it like they don't know what's going on.

Pipe Solutions contacted me for my plumbing claim. They were great. The tech told me that there was a problem with the commode and with the pipe. I was getting ready to leave town for a bit, I said, “I don't want you to have to put everything back together just to take it all apart again.” I was happy to save him a step. He said he appreciated that.

I called American Home Shield and the repair guy came in two days. He fixed our water leak in about a couple of hours. It was a very good experience.

I used AHS one time and it was nice that they responded quickly and the person showed up quickly to look at the problem. We called it in on a Sunday. They got ahold of us that Monday afternoon and were there the next day.

Water Wise Plumbing was awesome and very efficient. The problem was fixed and it was so quick. I'm so happy.

GE Appliances came on two occasions. On the first occasion, they said that they were not able to look at the washer. I put in the service request for both the washer and dryer online on the American Home Shield website. So, I assumed that the tech was going to look at both. Moving forward, he did examine the dryer, and he was able to fix the dryer issue. Then, on his return, at the same time he had the part for the dryer, I put in another order and paid the service fee for the technician, the same one, to come back out to examine the washer issue. They had the part shipped to my house. He came back to examine the washer and fix the dryer.

It ended up being the circuit breakers. The way California has them now, it's a little different than what I was used to. But, everything's fine and he showed me how to reset them correctly. AHS has been awesome. I've had to use them a lot in the last year and a half.

There was a claim for a stove and another one for the garbage disposal. I was very happy with the two guys who came out. They worked around our schedule and were on time, almost early in that window they give us. They were quick and clean. I've had some rough times with some of the contractors with American Home Shield, but this was wonderful.

The young guy that came out was very professional. It seemed like every other year, the issue with the unit is almost the same thing because it wasn't cooling at all. If it gets past 90 in the summer, I had to drop the air really, really low to try to get it to cool off, and then I might break out a fan. But this year, I did very well because the contractor did some extra stuff on it. When the older guy came out, he found another problem at the time and fixed it.

The heating element broke on the dishwasher and the contractor had to fix that. The repairman came, and there was a bit of a delay in them receiving the part, but that's expected at this time because of supply chain issues. So as soon as it came in, they were able to get me right in as soon as possible to get that part fixed. It was excellent service. They kept me informed.

I highly recommend American Home Shield. Every time I've made a request, they've been honorable on my request. Recently, I filed a claim when the motor to the fan went out on the AC unit. American Home Shield sent out a notification that said the contractor was going to be White AC Service. I looked up White AC Service to see their reviews. They were good. I told the repairman the condenser was working but the fan was not. He pulled the cover to the AC unit in the attic, got his voltmeter, checked the voltage to the motor and said that the motor was burned out. He did the work quickly. I was very happy. He communicated very well. He was prompt and informative.

American Home Shield couldn't find somebody within our area that could come for our Whirlpool tub, and they put it on us to find someone that was acceptable. We have to have them come out and pay them, then American Home Shield will reimburse us. It seems okay, but the reason why we pay them $75 a month is so that they handle finding someone. It's not like, “Oh, my god. We can't survive,” like our air conditioning, but it's a frustration.

The pricing of AHS is good for what they come and have to fix. Grace Air & Heat was great. They had to come out another time because the problem wasn’t resolved. But they figured out quickly what was going on and the AC hasn't been having any issues since. But we had a situation with our ceiling fan that was broken, and we had to throw away the blades and take them off the fan because we have kids at the house. That wasn't explained beforehand that we shouldn't have done that in order to get the fan fixed. But we paid the deductible and then it wasn't fixed. So, we wasted the money.

When you buy a house, you need to get a home warranty. I had American Home Shield and they recommended a rekey the second I took possession of my home. I submitted a claim with them and two locks were allotted with the change. A locksmith came right out and he was great. Everything is fantastic.

My air conditioner broke in the middle of a heat wave. American Home Shield went through many companies and no one would come out. They gave me a few to try because they were calling, and I was calling and the woman from Liberty had someone here that day, which was amazing because you never get that. I liked how cooperative they were and that they got here. The woman went above and beyond to get someone here. I had just gotten home after having heart surgery in the hospital. Home Shield was good, too. Because my husband and I both have health issues, they expedited it so that someone would come as soon as possible.

For my recent claim with AHS, the techs tried to get the correct flapper for the toilet. The person that they sent a couple of times wasn’t that familiar with the toilets and their main person was out or sick. But they got everything settled the fourth time. The techs were fine. However, I have been waiting all summer since May to get my pool up and running properly. The first people they sent came up with all reasons why the pool wasn’t working. I asked AHS to send another person. They sent another company, which was J&M Pools. J&M Pools got it up and running, but they still needed a part which has been on backorder ever since. I know it’s not American Home Shield’s fault since they couldn't get the part after they finally diagnosed it. But I think the company that they sent wasn't really pool people. But I'm satisfied to a certain extent ‘cause they did fine. They didn’t give me a hard time when I asked for a second opinion.

The website of AHS is user-friendly. I've set up multiple services through them. Recently, my garbage disposal wasn't working. The tech brought one with him so he was able to fix it as soon as he got here.

On Saturday, I was out in the garage going through stuff. I went to the other side of my car and noticed that it was all wet. I called American Home Shield and they sent out the DryMaster. Techs came out on Sunday. They turned off the water heater and drained it with my hose, which is fine. They took some pictures. They told me to start moving everything when the dry tech people got there and not before. That's what I did. I turned on my fan that's in the garage and I started drying things out.

I had a washer and dryer go out. The dryer was fixed the day the tech came out. The washer, they attempted, but it didn't work. It took a week to order the part, a week to come out and fix it, and then another week to get a new appliance in.

A ceiling fan in my bedroom randomly stopped working. It's only a couple years old so it shouldn't have been defective and hadn't had a problem till that day. So, we put in a claim to American Home Shield to have a contractor come out. When I did the claim online, the AHS website was great, super easy to use and straightforward. I wish it had been a little more detailed about what the $100 fee covered, because I ended up calling just to check. The one thing that the website didn't have was more information if it could cover the repair and if it's something the tech can do or may involve other visits.

I had a couple of issues and plumbing was one of them. I called American Home Shield and they set me up with a plumbing company I was going to work with. The technician I had was really good. He came in first and assessed everything. He fixed what he could fix then he had to order some supplies. They sent me a text and he called to let me know when he was coming back out. He came out and he was really professional. He put shoe covers on.

The little catch on the track of the garage door wouldn't pull. The tech was very professional. He let me know ahead of time he was coming. When he arrived, he identified himself, and went right to work. He fixed the problem very quickly. He did a great job. I always do my claim online. It's pretty easy. You just log in and select whatever is not working. You just check the consent for your credit card to be charged and then wait for the phone call. You get an email saying these are the people who are going to be contacting you within 24 hours, and then you wait for the call. So far, I've been very happy with American Home Shield.

American Home Shield has done well. There have been a couple of times that they didn't do it quite the way that we thought that they should, but for the most part, I'm satisfied. I know there's somebody to call when something happens. We recently had about three issues. I thought the contractor did a good job, but for some reason, we have water that just showed up yesterday. I never go barefooted so I didn't notice the carpet was wet. My son visited and he didn't have his shoes on. He noticed that the carpet was wet. I need to follow up with them and let them get a chance to fix the whole problem.

When we sold our house, the tech came out and did services for us on our old air conditioning service through American Home Shield. It was awesome. He was on time. He was very professional and very informative about stuff. Everything was taken care of well. I submitted the claim online and the website wasn't too bad. But it would have been a little bit better with a different option. I got an email that said, "Hey, you can do the preventive services." But when I went to the website to pick it, it did not give me that option. It was just asking the service. But overall, I love American Home Shield.

The contractor came out to fix a spigot in the second floor bathtub. It was dripping and we didn't know what was wrong, so they came out to fix that. They were on time. When I was coming through the back door, they were ringing the front doorbell. And it was two guys. They told me the cartridge had worn in that spigot. And they went to get the part and came right back. They were there for an hour.

The toilet was clogged and something in the bathtub that was clogged, too. I spoke with a representative from AHS on the phone and our interaction was perfect. I called on a Saturday and the techs came out on Monday. They fixed everything, and were very clean and professional.

Our microwave was making a whole lot of noise for several weeks. We called American Home Shield and a young man came out and thought it was one part. He ordered the part and when it came in, he put it in. Before he put the microwave back in, he tested it. But it was still making a noise. He called a supervisor and they got together about what it could be. When he went back, he called American Home Shield and said, “Hey, it wasn’t what it was. But it's this part.” They approved it and came back out and had it put in. It's working beautifully since. He did a great job. He was very professional and quick.

My garage door wouldn't open. The website of AHS was fine when I submitted a claim for it. I went in and clicked it, and my credit card was on file. They sent me who it was going to do the repair. It said something about, “You'll hear within a day or two,” but I hadn't heard, so I reached out, and they scheduled the appointment with me, showed up and fixed it. I've had a positive experience with AHS. I have one claim right now that's open and it's taken a long time to get done, but I'm thinking it's because they're having a hard time finding a part.

I'm not anywhere near unhappy with American Home Shield. My stove wasn't working right for a while. Then I smelled gas and I decided to put in a claim. The gentleman they sent out to fix my stove was extremely professional. I was very impressed. He put some blankets down, so it wouldn't hurt my hardwood floors. He took the door off the stove and put that away. He knew what the problem was.

American Home Shield is a warranty that I've been having difficulties with because of my furnace. Air Pro recommended a new furnace unit, but American Home Shield said, “No, we're just gonna do the flushing out because the system is clogged.” The first serviceman came and said they are going to try to flush it out then refill it and go from there. But Air Pro said it’s such an old unit and I'm going to always have trouble, which I always have trouble. I've called American Home Shield quite a few times for different things about the furnace but they won't cover a new unit. They also don't cover the full refrigerant. According to the contract, they pay $10 per pound. Now, I owe $1,200 for something that I'd rather put towards a new furnace. My furnace is not working at all, and it's going to be chilly tonight.

The good thing was, the contractor showed up immediately. The bad thing is, waiting on parts. But that’s out of American Home Shield's control.

The air conditioner was not kicking on and when it did, it was blowing warm. I put the claim in at 11 o'clock at night and by seven o'clock in the morning, Qualified Service Systems called me. They came out and got the unit fixed in 45 minutes.

I had a contractor, Quick Serve, who told me it was going to be 400 bucks to come out and do the water heater but on the morning that they came out, they said it was 800. Then, when they left, half of the stuff they were gonna do still had cobwebs. I've called them and I've written AHS a bunch of times and nothing. I'm so pissed. But the last guy who came, Diem Plumbing, was wonderful. He really knew what he was doing and he took care of everything. He was real timely as well, he was faster coming out than I would have asked him to.

Out of nowhere, my freezer went out. At first, I thought it was the ice maker because I wasn't getting any ice. Apparently, it was the thing that cools down the freezer that went out and that was why it wasn't making any ice. I lost 200 bucks on food because it didn't give me a warning. Just from one day to another, mom was like, "Hey, the ice melted and all my food just went away." So, right away, I called American Home Shield and the lady I spoke to was very helpful and got me going. I got a call that I got approved and the next day, the gentlemen were here once they got approved. They were very respectful. They got it done. He explained that it was gonna take about 24 hours, which was actually not even eight hours, I was getting ice. So, that's great.

I had a piece that broke in the washing machine and that was replaced. The service guy was very good. He was able to get the piece within the hour. I like the convenience of American Home Shield that, if I have a problem, I just call this one number and I can get it set up. It'd be nice if they had an app though.

The contractors AHS has sent have been good. Recently, the contractor came right away and got my unit fixed up. I have a year warranty on the part.

My stove is not working and they don't have the parts. They said that they couldn't replace it because they had a 10 to 16-week wait for the part, and if I wanted, they could just offer me $700 for the parts. But my stove is really expensive. I prefer to wait for the parts and they said that they were gonna end me $120 to buy one of those tube burners, but I haven't received it yet.

Our dishwasher was not heating up and one part of the door was not holding soap. I sent in a claim and it took a couple of months because it wasn't exactly fixed the first and the second time that the contractor came out.

The tech who came out for my plumbing claim was very nice and professional.

The air conditioner was running but it didn't get cool enough. AHS's reps were very lovely. I've had good things every time I called them. The techs cleaned the coils and fixed the issue right away. The only disappointment I've had with AHS is that in eir commercials they say if they cannot fix it, they’d replace it. And then I had them come out and work on the air conditioner, and that wasn't the truth. I had to pay $1,000. Other than that, everybody that has come out has been very nice, and other than that issue, I would recommend them.

The tech gave me a couple of days later before they could get here. He showed up the day that they talked to me. It was gladly unexpected. He fixed it. That was a very good experience. It feels good to know that I have American Home Shield in case I need it, and that they will come through for me.

I've been really happy with American Home Shield. They've always responded very quickly and gotten someone out here very quickly as well. We called for a claim and customer service was great. The technician was also great and he fixed everything.

I had some other stuff done and American Home Shield was on time with those. But I got a big project, it was stressful. I was getting ready to change because service was terrible. I could never talk to a live person when I had an issue. I've called 20 times. AHS had to do this and they got it approved. And every time I called them, I got 10 different people. I never got the same person. And half of them don't speak good English. I had a hard time communicating with people. When I called somebody, they were always from China or Europe, outsourced. I couldn't understand them. And half the people didn't even take notes. That drove me crazy. It took me a year to get my last furnace I got replaced. And it went out during the wintertime when we had the major storm.

The service of AHS has been very good. I had a broken washing machine about a month and a half ago, and they came and fixed that. Then my microwave went down. They just finished fixing that here a few weeks back. The claim process was fairly smooth and simple. I just called in, they looked up my account, and they scheduled me for a diagnosis. The company came and diagnosed the problem. All Set Appliance was a very good company. When they got the part, they came back and fixed it. I've been very satisfied.

We can't control when American Home Shield is going to send somebody out. My recent claim was an air conditioner issue and the contractor couldn't get out until the following Monday. We found another company to come out. Another issue was the refrigeration unit. The contractor came out and had to put in some Freon. The only thing was we had to pay $440 because they had to put some sealant in and put in Freon, and that's not covered under our contract. But their service was great.

I did a claim for my LG microwave. The techs that came out tried to repair it and they needed parts. They got that part and one day after they put it in, the microwave went out again. I called and let them know. They came in and they had to get another part. They tried to repair it with that other part. But one day after putting it in, the microwave went out again.

The Sears guy who did the microwave was fantastic and he even gave his personal number to follow up if we had problems with our install. But the process for the dishwasher took three weeks to be completed so that was a bit frustrating.

In the past I have had good experiences with American Home Shield where my stove burners broke and they had somebody out quick. It's just this latest one isn't so great. I've been waiting for them to complete a service for over a week now and they haven't reached out to me at all nor has the contractor that they supposedly assigned. Family A/C Service was great but for whatever reason, AHS changed the contractor to one that I previously requested not to use because we had a repair that we were getting done with them a couple years ago and they kept not showing up.

This year, I've noticed a delay in the service of AHS. The whole refrigerator had to be repaired. It took them a week to get out here to check it, then another week and a half to come and repair it. I was out of service for about three weeks.

The pipe under my sink was leaking. The techs came the next day and they repaired the valve. The hose started leaking after that and so I went back on my account after they were done and said that it's still leaking. The techs came back again and fixed the house.

The blower went out on my furnace and my air conditioning. They gave me the name of the contractor and the phone number. Then the contractor called me and told me he was on his way. The tech was absolutely fabulous. He knew what he was doing and was able to diagnose the issue very quickly. He figured the fan motor was bad. He had the parts with him and he corrected the issue.

We also have a through-the-wall unit upstairs and techs came out for that before. American Home Shield would not pay for it. They said they don’t do older units. That was terribly bad and we had to buy a new AC unit. We’re paying the warranty every month to not have to do that. That was just the one claim that went bad for us. I was just upset because it was a play on words with the through-the-wall air conditioner. That was weak. If they cover through-the-wall air conditioning units, there shouldn’t be a stipulation on what kind of through-the-wall unit it is. But they had a good excuse. Other than that, American Home Shield has been pretty decent and they even helped us out. One claim I had gone perfectly. A tech came and checked the level to make sure that everything was okay. It showed that everything was okay.

We're satisfied with the work that's being done every time we call American Home Shield. The contractors do what they're there to do. A contractor fixed the stove but we had to call them back a couple of times for the refrigerator. The repairman couldn’t find the problem the first few times, and we kept having the same issue. The second time he was there, we told him when we open the freezer up and close it, we got to wait three minutes before we can open it again. It almost vacuum-sealed. He said he didn’t know what that was. Unfortunately, we couldn't show him because when they came, we had to have the freezer defrosted so the issue was not there. It's only when it's on. We took a video of the issue. We opened the door and closed it. In our pulling, you can see the whole refrigerator moving because the door won’t open. We sent that video to the number but they never responded back. We might have to get him back out there again for it.

I usually call in my claims to American Home Shield because we don't have good reception here sometimes. I tried doing it online but they haven't received it, not due to their fault but on our end. We were having heating and cooling problems on one side of the house. The air didn't flow through as it should. Customer service has been really good. The techs that came were very nice and professional. They addressed the issue. Unfortunately, the issue has to do with the time period that the house was built and what products used were out. We have to get the whole thing replaced to fix the issue properly but that doesn't fall under American Home Shield.

I love American Home Shield as the service. They are great at follow-up. They are also great at the vendors who come out. They were professional and always on time. So they do a good job on contracting with actual repair people. But I had a problem with the actual Lowe's folks. My appliances had to be replaced. I don't do well shopping, especially for appliances, by looking at a picture online. I can't do that. I’m old. I gotta go in and touch it and feel it. I looked at the pictures but I couldn't decide. So I opted to get the actual gift card. But the whole experience was a disaster. One, I wasn't sure who the vendor would actually be for. I wasn’t sure if it was gonna be Home Depot or Lowe's or Montgomery Ward. But Lowe’s is horrible.

I've used American Home Shield twice. One was for my refrigerator, and one was for my dishwasher. For the dishwasher, the contractor came out within a few days. But the product took a while. It wasn't them though. Bosch products are taking forever. I’m buying a dishwasher, replacing the old one, and I can’t buy a Bosch as much as I wanted because I don't want to wait three months.

I called American Home Shield for my AC that was not cooling properly. Repair people came out, inspected the unit, blew the AC unit with like a duster, and said everything was fine. However, we still had the problem occur that night. We called the next day but the representative didn't answer and we left a voicemail. My AC situation just happened Friday.

I had a leaky pipe, and the repairman got everything fixed very quickly. He was great.

My disposal broke and the claims process with American Home Shield was easy. I just jumped on the website, filed a claim, made an appointment and it got fixed. The guy who came out was efficient. He put everything back under the sink, which was nice. The claim went fine because I have a new disposal. I like knowing that I have coverage if something major goes out.

American Home Shield is good. It's covered everything that we needed it to. Our last stovetop broke and we're in the process of picking a new one out.

One of my issues was with a swimming pool, and that got handled. There was a leak at the pump and luckily, it was somewhere reachable and serviceable. It was above the pump at the filter, and the solution was to replace a rubber gasket. Luckily, that was all, ‘cause if it was any further, I’d think, “Oh, this is gonna suck so bad.” On the other hand, it was really hard to address the issue on one of our HVAC units, the one that services the bottom floor.

Whatever the problem is, AHS takes care of it. I had an AC claim that Best Care Home Services came out for and it was pretty good.

I was very pleased this time with Aemrican Home Shield. The last time I had a claim, it took forever to find an AC man. But this time, the AC man came within two days. I read reviews on the contractor and they had some bad reviews. Reviewers said the guy didn't know what he was doing and another one said they didn't fix the problem. But they fixed mine pretty easily. The guy that fixed the AC knew what was wrong with it and the fix is making my air conditioner much cooler. I've been having it on 70 versus 69, 68 when I usually sleep. It improved.

American Home Shield dealt with my refrigerator. They answered and set up the technician to come out. A line was blocked and it needed to be cleared out. So, the technician from Sears came out and unblocked the line, cleaned the bottom part where the line was clogged up, and removed all the ice. He was very knowledgeable. He knew exactly what was happening with the actual freezer and he just repaired it. AHS wanted to make sure that the service was handled properly.

We filed a claim for our AC and American Home Shield assigned it to the service provider. They called me to make an appointment and their person was here on time to do the repair. The compressor burned out and the guy had the part so he was able to replace it on the same day. It was a simple fix and it was done in less than 10 minutes. It was satisfying overall. We had to wait for the appointment because it was that time of the year when people's AC break down. But as far as getting the appointment and getting routed to the service provider, everything was done in a timely manner. I've had experiences with other home warranties but being with American Home Shield is more convenient. When filing a claim, I don't have to call anyone. I just put it online and my deductible and everything are up there in front of my eyes when I go onto the portal. Straight away, they assign a provider.

I had a leak in my washing machine and that was causing standing water in other portions of the house. I logged into my American Home Shield customer portal and I created a service request. This process is easier. It took longer for American Home Shield to authorize the request than for the contractor, Plumbing Solutions, to actually do the work. They came out, diagnosed, and went to get the parts for the diagnosis. Any event that the home warranty company doesn't approve, I would pay the required amount out of pocket. By the time they got the job done an hour and 20 minutes later, American Home Shield had approved it. It was very quick and easy.

There was dirt on my clothes after I had washed them and I thought it was oil. The repairman came and told me that the washing machine was dirty and needed a cleaning and that would solve it. So, I bought the cleaner for the washing machine and everything has been fine since. He was great and American Home Shield has been nothing but good.

I like American Home Shield’s service. It’s trouble-free, and it’s working out great, so far. I can do everything online. No problem. Sometimes, it'd be good if I could reach somebody on the phone, but I know how things are since COVID. Also, anytime I reach a customer service person, they're very helpful, kind, and understand what the problem is. The contractors call when they're on their way and give me an approximate time when they're gonna be there.