American Home Shield Reviews

American Home Shield did better than they have in a while. Although they have overseas people, they made an effort to make sure I could understand them. We have two policies. The one in Arizona, great. The one in Washington State, so-so. We had a problem with the AC, plumbing and electricity in Arizona which all went smoothly.

Anything that needs repairing, from air conditioning to heat to plumbing, I call up AHS and they've been good. I go online when I put in clams, I get a call within hours, and then the contractor sets an appointment. One of the vents wasn't working properly and AC repair and Service Pro came out in about three days. They were very good and professional and they took care of the problem.

I had two appliance issues. They fixed my dryer vent and my dishwasher and got them working. They did a good job. I'm happy.

The only problem I had with American Home Shield was this time when I called about one of my toilets. When the young lady came out, she installed the wrong piece, she said. Because whatever it was, it started leaking. I called AHS back. And they wanted to charge me another $100 for her to come back out. I told them, “No way because I'm quite sure that was good for at least 30 days.” The lady said, “That’d be another $100.” So, I told them that I would cancel before I pay another $100 fee. I couldn’t understand why the lady at AHS told me it would be another $100 fee. I just paid. And it was the first time I used them.

The service of AHS has been good, so far. I wanted to tune up the air conditioner. However, the Freon wasn't covered. They only cover so many pounds and it wound up costing me 500 bucks, plus $125 for the service charge. But the guy did a good job.

My washing machine wouldn’t work. The technician came, saw the problem, and stated that I needed a new washing machine. So he called American Home Shield and let them know what he found. Then they called me and told me that I needed to choose another washing machine. They sent me the information to choose from, and I chose the washing machine, and they processed the paperwork, and it was delivered last Monday. I love it.

Fazio was wonderful. I cannot say enough nice things about them. The tech was very pleasant, very professional, and very knowledgeable. He was out one day and he fixed my garbage disposal. It was just something stuck in it. Then he kind of looked everything else over and said he was gonna get me a new faucet. He came back a second time. He gave me a new plug in my Jacuzzi. He unplugged my one sink. He fixed two toilets that were running, and he installed a new kitchen faucet. I spoke to somebody online when I did the claim to American Home Shield. I also have nothing negative to say about them.

I think very highly of American Home Shield. Their service is excellent. We love them. They've been super prompt. They send out people who have everything they need in the truck. They've fixed stuff on the spot. They leave with it fixed. I'm real pleased. But we did have one bad experience with a provider when we had an air conditioning failure. It was very strange because the thermometer just went black and I'd never seen that. It would run for a minute and then the whole system would shut down. American Home Shield sent out the guy. I wasn't there when he came out but he told my wife that we've got a wiring problem buried under the concrete that he couldn't solve and he was going to tell American Home Shield to send out an electrician.

I used to live in California and I was with American Home Shield there and they pissed me off. If I have premium things in my home that I'm insuring, when they go to repair them, they want to repair them with the basic. In subsequent years, they've added where it's like a replacement. I'm expecting them, if there's a problem, that they would replace it with like kind. They didn't do that for me. But they started to change their policies and I felt better about it, so I came back. I've had good experiences with them.

I've been happy with American Home Shield. It gives me great peace of mind. I never feel like I'm getting upsold. The repair people who come are gonna get paid to fix the job. I had an HVAC problem and the repair guys for American Home Shield couldn't come out for three days. It was a holiday. I called these guys I used at my old house and they said, "It looks like it's the motor. If you're going to do the motor, you might want to do the unit.” The repairman through American Home Shield came out and said, “It's just this little piece. Let me just replace it.” I asked how much would that be if it wasn't through American Home Shield. He said is was $200. This other company I'd been using was trying to talk me into getting a whole new unit for many thousands of dollars.

I'm gonna be canceling American Home Shield. I'm not happy with them. Their prices have gotten outrageous compared to other home warranty companies. I've already been able to figure out what I can move to and the service call would be $40 cheaper. That's huge. I have an undercounter icemaker that I thought I had a problem with. American Home Shield said they don't cover that. It seems about half of what I want them to cover, they don't cover, yet I bought their premium contract.

We had Best Buy install a dishwasher and after they installed it, the water was no longer flowing properly out of the faucet. The techs sent by AHS fixed that. Everything was great. I like the service. I've been a homeowner for about 30 years and I like to keep the home warranty just because it is nice to know that you don't have to come up with a large sum of money all at once to fix something.

So far, American Home Shield has been amazing. I had issues with the laundry, the oven, and the refrigerator still had the same problem. They didn’t fix that. Ramb’s was good.

I was without a refrigerator for three weeks, and two weeks of that was on Lowe's. American Home Shield got me what I needed right away, but Lowe's hired a third-party delivery company, and it was a nightmare. The first time they came out, they said the refrigerator I ordered was too big and I said, "Okay, that's fine." So, I went out and purchased another one. When they came out, they said, "Well, your existing refrigerator's too big to get out the house." I said, "Well, that's odd because it's in the house, so we know it got in the house." Long story short, I wound up paying another company to come and remove the refrigerator the same day, then I had to pay someone else to connect the water line to the refrigerator.

There was an issue with the garbage disposal. It was not grinding. American Home Shield sent someone out quickly to get it resolved, and it was resolved within minutes. The repairman was very prompt. It was a very pleasant experience. I've done two other claims for the refrigerator icemaker and for oven. They should still be open because we're waiting on a part for the oven as well as for the refrigerator. They were supposed to be changing out the icemaker as well as changing out the display on the oven top because the clock where you can see the temperature is messed up. But American Home Shield has been great. I like the service. The only thing that could be improved is being able to get status updates about how things are going. I received one status update for the icemaker and the oven, but I hadn't gotten anything else back since then. A little bit more communication would be great.

I'm not happy with American Home Shield. I kept two contracts. I have one for myself and one for my mother's home. I cancelled hers. I don't know why hers had gone up to $99 and mine's $77. I don't like the fact that I have to pay $75 for service fee and $77 a month for the service. Also, when someone comes out, I'm always having an issue. Someone has to come back and I don't get the same company back to fix whatever they may not have done.

I've been with AHS for almost 20 years now and I like them. The service is worth it. If I didn't have it, I would have paid a lot of money out of my pocket throughout the years. They saved me a lot just by me paying my co-payment and them paying the rest. I recently had a plumbing issue where there was a leak in front of the toilet tank. I called them and they sent J&C Plumbing. Before I know it, the issue was fixed.

The AC was not working. It was hot as hell. I placed the warranty claim and American Home Shield assigned a contractor. But that contractor wasn't going to be able to come until next week. So I called American Home Shield back and they assigned a new contractor who came the next day. In fact, that contractor came earlier than the window anticipated, which they let me know ahead of time. I was very pleased with the outcome of the warranty claim. The value of which we've gotten from American Home Shield has exceeded what we pay them.

Everything is dependent on the person that American Home Shield has to fix the issue. In the case of the pool area, it's always the Pool & Spa people, and they're very efficient. But when it comes to boilers, and sometimes air conditioners, not so much. The kitchen appliance people are terrible. When American Home Shield sends these guys, they never have parts that almost everybody would have on the truck. So it would appear as if they were milking it so they could come back twice. Once to look at it and once to put the parts in. But if it was away from American Home Shield, they'd have the parts right in the truck. It seems like they always have a reason to come back for something simple. I could see if it was something complicated. But when it comes to something that's very simple, they always try and come back and milk it.

American Home Shield sent J.P. for an exhaust fan in the bathroom. It just stopped working. The tech replaced it, and he did a great job. It could not be fixed. It was old. He was excellent. He was very seasoned. He had a lot of experience. He was prepared to do the job and knew how to do it. He was in and out very quickly. He was cordial, too.

National Platinum Service came out for the microwave. They ordered the part twice. It was the wrong part. Then they said they had to replace the whole microwave. I got it approved. However, the guy only comes out on one day and I don't agree with that. If I'm not available that one day, then I don't get it done until weeks later when I am available on the one day that he says he can come out. But everything I’ve had that broke, American Home Shield has fixed it. It's been at a reasonable cost too.

The process was good. It was easy and quick. So everything worked out fine. But the technician was not so great at first because when they came out, they fixed it, but as soon as they left, instead of our house cooling, it was getting hot. They don't work on the weekend so we were burning up the whole weekend. We had some of the air conditioners we were using before, so we put those in the window. On Monday, as soon as we called them and we told them what was wrong, they came back and fixed it immediately. Having American Home Shield is so convenient. If you need something, you just go in the app and put in the claim. Then they assign you a contractor immediately and the contractor will contact you ASAP. I've not had a time when I have had to wait for a week to get a service. My experience has been amazing. I'm happy with American Home Shield.

When my pool pump stopped working, I filed a claim online with American Home Shield. The vendor got ahold of me, and they took their sweet time getting out to me the first time, but the repair man got out to me and fixed a part. When he left, the pump was working, but a few days later, I was hearing some screeching sounds coming from the pump. I am my own pool person, and when I did my normal maintenance of the pool, I could not get the pump to turn back over. So, I went back on the American Home Shield website and asked for a follow-up visit.

I was using the dishwasher and I noticed it would not dry the dishes and sometimes I had to rewash my dishes 'cause they were dirty. I called AHS and they sent a guy out. He opened the switchboard panel, and that was it and left. He said, "It's the switchboard panel." He didn't test it, didn't run it. I called and they told me that he said that there was a bug in the switchboard panel. He said there was some infestation. There was no bug in there. I was upset because he didn't even test the machine. He didn't run it so he could see what I was talking about. The rep said, "Ma'am, we can give you a second opinion." I said, "Okay, I would like that. Is it gonna cost me another $100?" He said, "No." I said, "Okay. But send somebody different."

American Home Shield has always been very responsive for me. I'm happy with the service. I like the convenience of being able to call them and they know the specialists to come. I get a prompt response and I am getting what I'm paying for. The moment I think that it stops being cost-effective, I may choose not to renew. But for the moment, I've been satisfied.

We had a couple of light fixtures that didn't work and there was an outlet that was cracked. We called American Home Shield and the contractor got in touch with us within the 24 to 48 time limit. The techs that came took care of every request at the same time. We’ve had them out a couple of times for different things. They fixed the fixtures that weren't working and they had to replace one outlet. We've had good service from American Home Shield so I would recommend them.

I put in a claim for my microwave. The contractor was scheduled before the day was gone after I called on. They had to put a new door on it. The tech had to order it and kept me informed about when it was going to come in. With AHS, it's really helpful to have somebody I can call when something happens.

My recent claim with AHS was my clothes dryer. It just didn't heat one day. I chose an appointment date and the techs called me and told me what time they'd be here. They showed up on time and proceeded to fix the problem. I've also had a water heater under my sink replaced. AHS is worth it because these things are expensive.

Having a home warranty helps with repairs. I don't have to pay many out-of-pocket expenses. I like the fact that AHS paid for the Freon for the AC. Some home warranties don't. Recently, I came home from vacation and everything in my refrigerator freezer combo was spoiled. The lights were on, but it wasn't cooling. OC Electronics came out and they said my compressor went bad. They got it up and running that day. I had insulin so they made it very quick.

Briggs Appliance did great work. The washing machine would not drain the water out. It wouldn’t spin or clean clothes. They came out quickly and did everything perfectly. They had a part fixed within an hour. I have referred my brother to start a policy with American Home Shield.

When the air conditioner was not putting cold air, the contracting company that came out did great but I was not happy with American Home Shield. The last few things that I called American Home Shield for have been the air conditioner and the water heater and so many of the things are not covered. It would take about 10 days to get the part in. When they couldn't get the part in, they said that since the local companies said they could get the part, then we had to pay for it. So we're ready to drop American Home Shield. Their service is not like it used to be. The contractors are great, but they're working against American Home Shield because they won't cover stuff. We used to support them wholeheartedly because of what they were doing and we put money in it every month. But now, by the time we pay the monthly, it's not even worth it for us.

When we bought this house four years ago, we wanted American Home Shield. We've been very satisfied and extremely happy with them. The dishwasher's control panel was messed up and the gentleman that came out wanted to argue about it. He said it's not broken. I said, "It's not working. Every time we tried to do it, it won't work." The control board under there, most of the things were not working and he just wanted to argue. So, I said, "It's not gonna work. You gotta get a new control board. Once these things go bad, they're bad." I told him to send somebody else out here because he was not doing the job. He was not capable of fixing it because it was broken. I wouldn't use him again. Somebody else came out and he could not have been any more pleasant. Fixed the thing and it works perfect. When he came out and tried it, he said, "You're exactly right. This thing is not gonna work." When he changed out the circuit board, it worked like a charm.

The light and the fan stopped working. American Home Shield said they would be sending somebody out. The tech was very professional. I was in there when he was working on it. He had to take it completely apart. He said he found loose connections in there, and he was able to get it back working. Everything is working fine right now.

American Home Shield has been great. They've repaired two refrigerators. They've replaced one that they couldn't repair. This is the second time they've come out to look at this air conditioner. It was set at 76, but the thermostat kept reading 79, 80. We called American Home Shield and the contractor who came was excellent. They found out what the problem was. They told us what it was and what they were gonna do, and they fixed it.

Our AC was not working anymore. The furnace was frozen and it was not blowing cold air. The tech went and tried to put some Freon but it still didn't work because he said they don't make those anymore. The furnace is off because he said it was getting dangerous because the one in the basement had carbon monoxide. So, he turned everything off. I got a text saying AHS approved the service estimate and to contact the contractor directly to schedule a follow-up appointment. The claim is not moving as fast as it's supposed to. But they're doing their job. It's just slow.

We've had a lot of luck with American Home Shield and we appreciate them. We had an AC issue and it was handled. The AC company came over immediately, handled things and there was no problem at all. This last time though, our double oven went out and they can't replace it. They're not available anymore and there's nothing American Home Shield can do about it. The contractor for our oven has been great. It's just they can't get parts. It's terrible right now all around and there's nobody to blame. I hope nothing else breaks ‘cause you can't get anything anymore.

Great if you have something quick and easy to repair, but not worth the time and stress to wait for them to get around to your repair. The calls go overseas and it is very difficult to understand most people who answer the phone. Most technicians hang up on you after the call before you can leave feedback. There is constant go around and you never really get an answer you need. The warranty company itself does not offer any sort of survey so you cannot give any feedback. You cannot talk to anyone other than the call center with their scripted answers.

The ice and water dispenser didn't function. I filed a claim with AHS and the repairman replaced a circuit board and a mechanism in the door and it worked fine for seven days. But, the same thing happened again. There was no dispenser, no water or ice. I called them again and they sent the same guy out. He said, "A loose wire." He fixed it. It worked for a couple of weeks but then it stopped again. The tech was competent. He seemed to know what he was doing. He was a very quiet gentleman and he went about his business. I felt really comfortable that he was here working on my refrigerator because of that. It just didn't stay fixed.

We've had American Home Shield for eight years, and it has gone up a bit in price over that time frame. But their service is good for the most part. We recently had an issue with the refrigerator and the light. It was straightforward. The technicians were very professional. They called and got here right away, did a good job troubleshooting, got the parts and got it fixed the next day. If something major occurs, our warranty helps cover some of the costs in replacing bigger items if that occur. And just having it there for the little things that occur here and there in between is a benefit.

The first time the guy from Pride Mechanical came out, it was almost 9 o’clock at night. He ended up changing the valve that goes with the water heater, because he said that was what was leaking. A week and a half later, it started leaking again. When Pride Mechanical came out, it was nighttime again. I’m single, so it made me nervous. The guy said, “You need a new water heater.” He went into how much money it was gonna cost me, and I said, “Okay, that’s a lot.” He said he was gonna send us to the company. He talked about all these modifications that I would need to have, so I said, “Okay, I need time to make a decision,” but the next day, they were already calling. “You need to make a decision right now.”

I was having some problems with my electrical outlets and my lights. They were able to fix the electrical outlets. For the lights, it's still flickering. They called. They traced the lines inside and looked at the panel. They were unable to determine what was happening with the lights. We changed the light bulbs out from LED to incandescent because they said that LEDs sometimes have chips in them that malfunction and cost issues. But even after we changed those lights out, still had problems. The power company was called to say that it might be something on their end. I got good service from them overall. The people who came out and worked were professional. They were communicative and tried to chase down the issues. They were able to solve that one, but not the other.

The AC just quit cooling. I called American Home Shield to let them know. They sent Absolute Refrigeration. They were excellent. They've been out several times, so they knew the unit. They had it fixed and done within 15 minutes and they were out the door. The service I had prior to that on a claim was not so great. For three months, I was without water because AHS kept telling me they were trying to find someone. Then they told me that I could find my own person and then be reimbursed. I found my own person and it cost me $3,100. AHS couldn't reimburse me because they had to approve them. Also, they said they could cover my roof. When I called in the claim on my roof, then they told me because I had a metal roof, it couldn't be done. I said, “Have been paying for this the whole time because y'all told me y'all could.” I was not happy at all and I was wanting to cancel.

Hospitality Heating and Air Conditioning came out promptly and fixed the AC. Every time we call the AC people or someone with the dishwasher or my refrigerator, we get prompt service. However, whatever small appliance tech American Home Shield has, the service is awful. It takes five or six days to get in touch with them. My washing machine was out of commission for three weeks before we could get someone out here. It's terrible. But American Home Shield called somebody else who called promptly. I didn't have to run him down. He made the appointment, came out and refixed the washing machine. I want him every time when something happens to my smaller appliances. I would recommend them American Home Shield but they need to get rid of AA Appliance and the second one that services the Monroe area.

I’ve had a couple of things repaired. When my air conditioner quit working, I was able just to go on the website and set up the appointment. It was really simple, and I loved it. Once I set up the appointment, somebody called me to talk about the appointment then somebody else called to get more details about the problems so that they would make sure to bring with them any parts they may need, so it could get done right away. That was great. The tech then came and went up to the furnace. He came down within about 15 minutes and already knew what the issue was. He was only here about 30 minutes and was able to fix it.

This is my first time doing an actual claim to get something fixed around the house. My first claim was for Orkin or Terminix to come out and treat something, and that went fine. But this one is not going as smoothly. I started a claim because my AC was not working. I was assigned a technician from Climate Masters. The technician came out. He looked at the AC. He said it wasn't a problem. So, the guy got it working. And he said if there was a problem, to call him again, and he would come back out and check it. So, I called him back. I asked for a recall.

We have a range top that wasn't working. We called American Home Shield. Every time I call, I haven't had any problem at all. When I call, they dispatch someone right away. Although, they don't come right away but they do in the next, usually, one or two days. So far, it's been really good.

AHS is convenient. If something goes wrong, just call up and, within a day or two, somebody's out. The only thing is sometimes when I talk to somebody, I know they're from another country and sometimes the communication is not that well. For my recent claim, the air conditioner wasn't blowing cold air. The tech put a part in there. It worked for a couple of days but then it shorted out. The guy came back out again. He said it was tripping. Another electrical company came out and he checked my electrical box downstairs and said, "Electric's fine." But it's working now.

When something was really wrong with the appliances I've had and they couldn't fix them, they've replaced them. I've had a washer and a refrigerator that had to be replaced in the past eight years. It was a very clear-cut process. AHS's efficiency has been beneficial. It was one of those situations where I felt like, “Oh, it’s too good to be true.” but they've actually replaced my appliances.

The Pipe Solutions guy was excellent. He took pictures of the issue and sent it to AHS, but they didn’t want to work on it. There were five things that I asked about, but they allowed him to do three of them.

I like American Home Shield for the most part. It was helpful when our microwave died and we had to have some faucets replaced. The people were great and the claims were processed well. The billing has been fine too. I ran into one incident with one of the staff when I was calling to see what was included on my policy. We have one of those built-in microwaves and I was inquiring if that was on my policy or if that was something that we would have to pay for out of pocket. She never answered that question. She kept reiterating the process, that I'd have to pay money to have someone come out, it'd have to go through a committee, and this and that. That was a bit frustrating. She wasn't very kind. She was scared that she might get in trouble if she said that something was covered and was not but they should know what's in their different policy packages and be able to pull it up and see what's included on there. Then American Home Shield had a supervisor call. He was kind. He handled it well.

Three things went out at the house at once. The washer had an issue with the ball bearings that were in it. My stovetop had a break in one of the knobs that completely broke off. My icemaker had stopped working and we hadn't been able to get it working for months. I called American Home Shield and they said, "We have one company that can do all of that. We'll have them give you a call and it'll just be the $100 service charge.”

The rep was very polite and helpful. American Home Shield set me up with someone else first who never got back to me. And finally, I called the place and they said, “We're not receiving emails right now, and nobody sent one and all that.” And they said, “No, we don’t have you scheduled.” So, I called AHS back and they said, “Let me just get someone else.” And they got Fletcher and they were wonderful.

With the two claims I've made so far, the vendors were very professional. They explained what they were doing. There's a ring that helps my washing machine door close but we didn't know how to put it in ourselves. We were trying but it kept popping out and the door wasn't closing. The tech was quick and professional. He took five minutes and fixed it. Although I'm paying a monthly fee to American Home Shield, I still have to pay $100 every time I have a claim. But they are saving me thousands of dollars. If I call a plumber, I have to pay $400 for them to do a simple job. But with AHS, I just pay $100. I'm happy with the service so far, both from the vendors and from American Home Shield.

I live in Arizona and the air conditioning just quit. At first, we thought it was the thermostat because it slowly seized up. One day, it seized up, and then I called and made the claim to American Home Shield, and then later that day, it was working again. So, we thought, “Oh, it might just be the thermostat.” The very next day, it just quit and it was 100 and something degrees here. So, that was when I made the claim and asked someone to come as an emergency.

The air conditioning unit went out, and I put in the claim with American Home Shield. They sent out Crown Temperature. When they came, they said that the fan was broken and that it couldn't be repaired. So they suggested replacement. I asked what all comes with the replacement and the tech said it’s literally just removing the old unit and installing a new unit. I asked those questions and he wrote it up and had me sign the work order that said, “Replace unit and coil. No other work needed.” He said, “You'll hear from AHS in a couple of days. And then we'll come back out and we'll fix it.” What they submitted to American Home Shield was so much more detailed than the work order. I felt as though what we discussed and what I had signed were totally different from the submission.

I have American Home Shield for several houses. As far as reupping on it, it's 50/50. I'm not the biggest fan ‘cause it takes too long to get people out, especially with air conditioners that I have in Tulsa. I can't sit and wait a week to get somebody to respond when it's hot. I ended up hiring somebody else to come out right away. On the claim in Las Vegas, it took a while for the repairman to get to the house. But other than that, he gave good service. The part would have cost some money. I saved money, even though I had to wait two weeks. Part of it was the repairman had to order a part.

The first time they got here, Sears just checked the refrigerator and told me the parts we were gonna need and they called American Home Shield up. They explained to AHS what they were gonna need to fix the problem. They placed the order for the part, and on the next one, they just installed it. They explained to me well. That is the third time they replaced the same thing. They were friendly and good. Overall, my experience with AHS has been okay but sometimes, they're taking forever to get the parts, and the technicians, all the time, give you the appointment like three weeks after they just came to check the unit. So, it takes like a month at least to fix it. That's way too much, but here's nothing we can do about it.

The master bathroom sink had ongoing problems for four months, where it was draining slow or backing up, and I couldn't figure out where the clog was. Then the kitchen sink backed up and flooded underneath the cabinet. I submitted the claim to have a plumber come out. They gave me a call, scheduled the date and told me what the services would include. It was a very good experience.

The techs came a total of six times. The first guy who came told us that the issue wasn't the AC but the electricity. So, we put in a claim for electricity not knowing we could have just sent it back to them. An electrician confirmed that the issue was the AC. The AC techs came back and the second time, it was someone more experienced. He recognized what the problem was right away and put in an order to change one of the parts. But that took another seven business days to get ordered.

I've had horrible experiences with American Home Shield. No matter what call we put in, it's always declined. We've had to have our own techs come out and tell us what's going on, later to find out that it is covered by American Home Shield. We've asked for supervisors multiple times and there's never anything. All we get is an escalation team and sometimes it takes a day or two, sometimes we don't get a call back at all. Half of the agents that answer the phone barely speak English or if they do, it's very hard to understand them. You can hear babies crying or chickens cackling in the background. It's a really terrible experience.

A home warranty is a practical thing to have when you've got tenants living in the house and if there's anything that goes wrong. We had a peculiar situation on the first floor where the AC is and water started to come down. The techs got there quickly and the tech was knowledgeable. He was able to identify that it was the line that was blocked. He gave us the correct diagnosis which is to get a plumber to get that line checked.

The pool pump was making a loud racket and the water was not pumping out the vents over the pool. It was diagnosed as unrepairable and needed to be replaced. The repair guys were nice and seemed to know what was going on, and everything's working so far. I've left two messages though and they have not deemed it necessary to call me because they did not give me any paperwork and I wanted to know about warranty on that pool.

Up until recently, you have to be on hold for 45 minutes to an hour to speak to someone. But things have changed at American Home Shield. Recently, I was only on hold for five minutes. So, I was super happy. The contractor for my dishwasher was really good. They found the issue was a faulty ground. They fixed the ground wire and everything works fine.

With my recent AHS claim, I had to pay $125 for a service call and they were here for five minutes. I wasn't really happy about the five minutes for $125. I was having a leak around my furnace and it was just a clogged condensate line and all they had to do was stick a little thing in the line and unclog it. But the technicians were fine.

When our AC went out, the tech told me that the unit was dirty. I asked him how much would he charge right then to clean it up so he could do the work. He said 275 and I agreed to that. But then he said, "Okay. Another thing is I'm not sure if you might need Freon, but your capacitor is out." So he cleaned it after about 45 minutes. He changed the capacitor and he said it still wasn't running right because there was no cold air. About 40 minutes later, he found out that my compressor had burned out. So he said he was going to get us a new one and that American Home Shield was going to call me. But I have never heard from anybody since that day a week ago. I called American Home Shield four times and they claimed they haven't gotten a diagnosis after a week. I also left messages to the contractor but they never answered and I don't have updates.

The three times that I've needed to use American Home Shield, it has been straightforward. That's why I continue to pay for it. Also, the recent tech was easy to work with.

A socket had a shortage in one part of it and a plug had to be changed. The tech that came was fine. He's been out here before for something else. So far, American Home Shield's service has been good. Even though I don't use the home warranty that often, it's cost-effective when I do have to use it because it could cost more if I had to bring out an electrician myself.

I've had two occasions to use the service and both times were excellent. The first was for a home water heater that had gone out. The second was for a trash disposal in my sink that had gone bad. They replaced those. AHS has a very refined process. They have it down and it works well. The techs have been very good too.

The first experience that I had with American Home Shield was not so great, but I did not know how they worked. I was under the impression when I first signed up with American Home Shield that when you make and put in a claim and pay for your services, I have a deductible of 125. When I had to have a service done on my air conditioner, they did not collect the 125 until after the services were done and over with with the person that came and looked at my air conditioner. But when I did a claim with my refrigerator and I filled out the claim and put in the work order, American Home Shield took out the deductible the very first day. When I called them, the representative just ran around and around with me. It was a little disconcerting. They were not being consistent with how they were doing things.

Our first floor AC unit wasn't turning on. I call American Home Shield to put a claim in but I’d be on hold for a while. My wife decided to try it online and it went quickly. I got a text message from the company saying that they had received a request from American Home Shield. It had their contact number if we had questions. They were there the next day to fix it. The repairman was outside checking the unit to make sure it was coming on. After doing some troubleshooting, it looked like it was the thermostat that was no longer functioning. They replaced the thermostat for us and it's been working great. The experience was very fast. We’ve used American Home Shield a few times in a year, previously also on this AC unit for a different issue, and it's been great. I am super happy to have it. It saved us a ton of time made things a lot easier and a lot more affordable whenever it came time for a repair to happen. It's good to have that the peace of mind knowing that you'll have someone there to reach out to if you need help for the repair.

I’m liking American Home Shield a lot. My refrigerator was having issues, and they sent someone out. They explained everything that they were doing, and why it was making me the weird noises. Now, my refrigerator’s fixed.

I like American Home Shield's app. It’s very easy to use. I was given who the service people were, and they said that they would be reaching out to me. The service was pretty great, except where he did rinse off something on the lawn and the lint was just all in there.

We've used American Home Shield twice for our pool, and it's been a great experience. When the pump went out, somebody came and fixed it. He did call before and then called after.

A&M came out and repaired a leaking water pipe. There wasn’t anything prior to that that would have indicated there was a problem. It was a slow leak. There were some watermarks on the ceiling. So, I went up there and saw the leak, and turned the water off. I filed the claim to American Home Shield and then they came out the same day. Everything’s fixed no. There are no leaks now. Everything has gone well with AHS so far. I had a couple of things this year that were fixed within a few days.

Everything went as smoothly as can be with my recent claim with AHS. Except we had a big hiccup because they had to take out a wall in my house to get the plumbing done. But it's been done, so I'm happy. PHD Mechanical was wonderful. Everybody we've dealt with, so far, with American Home Shield has been great. I appreciate them.

We had an issue with one of the prior vendors that had come out through American Home Shield. We didn't appreciate the way they conducted business. We had to, unfortunately, put in another service call for that same issue because we wanted a different vendor. We didn't want that same vendor to come out. So, AHS was able to get somebody out, but we still had to pay the fee for a brand-new ticket, which is a little disappointing. It's still out of pocket just because I didn't want to go with someone who I didn't feel was a good vendor, but the second vendor they sent was fabulous. The first one that came in prior to them was not good. They did a temporary fix and we had the same issue happen again. Overall, having AHS has been cost-effective. The replacement we just had on the AC unit would have cost us a lot of money and it probably made up for that this year.

We filed a claim with AHS for our refrigerator but we never had a callback. So, we called in this morning and we requested Hometown because the owner had come out and worked on our washer and dryer and dishwasher a couple of times. She's really thorough, professional, on time and did a great job. The operator told my wife that they were no longer available. The operator was very short and unprofessional. Couldn't give us an answer why. AHS needs to work on their front end a little bit. We told AHS, "Get us whoever your next best is."

They contractor came out to service my air conditioner when it was 107 because it wasn't cooling. I've had this air conditioner for a while. And they have come out almost every year and put a little Freon in it. And it acted the same way. I had turned it off, because my son used to be in air conditioning and he said, “Sometimes it freezes out, mom, so just turn it off for a while.” I turned it off and it wasn't cooling anyway, so I just left it off.

Some of my experiences with American Home Shield are good and some of them are bad. I had an unfortunate experience last year with my dishwasher. They were gonna replace it but never did. I wound up having to go buy me a dishwasher then they reimbursed me. I had to pay for the installation of it. I was about two seconds away from canceling. American Home Shield can do a better job than they do. Some of these people they use in Memphis are not worth a hoot. But Best Home Service did good on the AC. They are probably the best provider that there is around here of the ones they contract with. My big gripe with American Home Shield is when I call, I can’t understand those foreign people they got answering the phones. They need to get some people on answering the phone and taking care of our problems that could talk English.

The AC was out of Freon. I set up the claim over the internet and I love that because sometimes it will be after business hours when I have the time to file a request. If I had to call someone, then I have to wait for the next morning. The techs diagnosed the issue very quickly and replenished the Freon.

My dryer stopped working. The heating coil got really, really bright red, and then it shut down. I went online to American Home Shield to put in a claim and then they assigned it to a contractor. I contacted the contractor twice. But they never called me back. So American Home Shield reassigned it to Hi-Tech and they were great. They contacted me. I gave them the model and serial number of my dryer. Then they came and they had the parts with them. They replaced the heating coil and the sensor. They were done in about 30 minutes. It was easy and efficient. I'm very satisfied.

I had commode issues. There were some problems with staining and if you flush, it would not drain fast. Getting through to AHS was difficult. It's very difficult to talk to someone. But when I finally got someone, it was very good. The rep was so professional. When the plumber came the first time, he put some acid inside and everything became alright. But after he left, it started leaking around the commode. So I called him back. He pulled it out, replaced the wax and sealed it. Then he told me not to use it for two days.

American Home Shield has been awful. We have a history with them since we've been in this house for 24 years. We've paid our premium every year with them. We had a stove back in ’99 that gave out. I've had a recent situation too. We did have a stove that gave out right around Christmas. They were trying to tell me that they would not be able to get a technician out for several days. I was having 12 people over for dinner. The technician did come out and said they knew that they needed to order a part for it, but it was gonna take a few weeks to get the part. It was the original stove, so, luckily, I ended up calling a local Home Depot and was able to get the name of the local territory manager for this territory related to American Home Shield. I don't think those people exist anymore. She made one phone call, and I was able to get credit to go get a new stove installed. We did have to pay a little out of pocket.

Spring Plumbing came out because we had a hot water heater that was leaking water. They had to put in a new one. The guy we had was great. He called that afternoon, which surprised me, and set it up. He was able to put one in within three days. I was satisfied with that. I tell people about American Home Shield all the time. Having them gives us peace of mind. We know when something goes, that it'll be dealt with. I've added things like my refrigerators in the past because I realized what a hassle it is especially for something that big.

Get American Home Shield. I had a plugged up toilet, and the plumber did very quick service. It took 10 minutes.

We had the refrigerator go out. We had to have a new compressor put on the refrigerator. It took about two weeks for them to get around to fixing it. We were living out of a cooler in the meantime. American Home Shield did not get back with the service provider to give them authorization to go ahead and buy the compressor. So we had to call American Home Shield and remind them that we were sitting over here waiting. But everything's good. We've had American Home Shield for 20 years and we've been happy with it the whole time.

It was a month ago that we noticed that our freezer was no longer freezing properly. It seemed to be over a period of a day and not longer. The contractor kept us informed and did a great job getting the parts ordered and completing the repair. We have recommended American Home Shield.

So far, we've had two contractors out and they've done a good job. They're on time, which that's a big thing. Also, they seem to know what they're doing and they take care of the problem. A tech from Heat and Air Install came and cleaned my ductless air conditioner system that was leaking inside the house. He then rerouted a drain so that it drained better. Everything works fine now.

American Home Shield sent Rockland Plumbing out for a drainage problem. We discovered that the plumber didn't put the washer on the joint between the drain and the elbow. It was leaking from there. I thought that was the only leak. That was why I called back and wanted them to send someone else out. American Home Shield wanted to send Rockland back out but I told them no and that the guy was rude. I was asking him questions about this thing he was bringing up my stairs to rod out my pipe. He said, “Who's the plumber? I'm the plumber."

The plumber was fine but I wasn't happy with what he put on the toilet. He put a much thicker gasket that holds the tank to the toilet. It moves around now. The back of the toilet shouldn't be moving around. It wasn’t the right part, as far as I’m concerned. But it works. He did a good job. American Home Shield did what they had to do. They contacted somebody and they came out and fixed it. It doesn’t leak now.

All of a sudden my thermostats went blank and the AC was not working. AHS assigned All Pro Services. The tech went to the attic and told me that the drain was clogged. He cleaned the drain and there was a lot of water in the pan. He emptied that water and he said that would solve the problem. He said that because of that water, the system would shut off. But on Saturday, the exact same thing happened.

The air conditioning wasn't working, plus the condenser unit outside was turning very slow and making a bad noise. I made a telephone call to AHS and they said that the contractor would chat with me within 24 hours. That was a little much since they could have at least called since it was 90-something degrees out. But they contacted me within that period and the techs came out the next day. They were here for about 30 minutes and they fixed the issue.

American Home Shield is very good. I used them for my microwave. They sent somebody who fixed the problem. He was very pleasant and knowledgeable. This is the second time I used them. The first time went well, too. I like that when I have a problem in my home, I just call American Home Shield and they will send somebody to fix it for me.

American Home Shield has a good network of service providers with a couple of exceptions. They have been quick to schedule and to complete service. They do it effectively too. I'm planning to renew. This has probably been my best experience with a home warranty company. I put in an electrical claim recently. The fire alarms were going off nonstop. I changed the batteries but could not reset them. The contractor who came was super efficient. They came out very quickly and did everything quickly as well.

When my AC wouldn't cut off, I spoke with a representative from American Home Shield and they were able to get someone out. Airmax was really good in that they kept you posted on when they were gonna get there and how long it was gonna take. Once the tech got there, he introduced himself that he was from Airmax, then he proceeded to look at the unit.

I have two houses and an apartment building with American Home Shield. I've been with them for two years. When I first got with them, it was fine. I've noticed that the service nowadays is very bad. You have to wait too long for someone to come out and fix your problem. I noticed that the people that you speak to on the phone, we can't understand them. They don't speak good English. I've also noticed that the prices have gone up. Also, when you find a company that they send to you that you feel comfortable and safe with and dependable with and they know their job, AHS gives you a hard time asking for the same company again.

Doing claims to American Home Shield on the internet works most of the time. I did a claim recently and it wasn't that long before somebody came out. Everything went well.

I had a very good experience with the plumber. They found out the toilets were not fixable so they replaced them. My son told me that they were very friendly and knowledgeable. He was very surprised by the quality of the persons. Everything was very good with AHS.

I had bad experiences with American Home Shield in the previous year. We were not satisfied and we were actually going to close our account. In the beginning, a couple of years ago, I was going around in circles because customer service didn't understand. I had to go back to the contractor and then I had to go back to calling American Home Shield, and back and forth. It was ridiculous and a tremendous waste of time. But the people we had spoken with for each of our claims recently were much easier to understand and much easier to communicate with. Technicians came out for our refrigerator, oven, and stovetop. They were excellent. Our refrigerator was not cooling and the tech was very professional.

The washer was making a loud noise during the spin cycle and it was leaking water. Sears came out and it was a pleasant experience. But the tech found too many issues to be repaired. So it had to be replaced. We chose to go through Lowe’s. We checked online and went to the store to look at some models. I've had some poor experiences in the past with American Home Shield, but this most recent claim was very positive.

I've had to use American Home Shield three times here in the last several months. The most recent was just a couple of days ago. I had a repair on a microwave. I've got both my house and a condo that my stepdaughter lives in through American Home Shield. I’ve had no claims with the house. However, in the condo, the microwave backed up. That repair went very well through Sears. Most recently, the electric dryer door switch went out. That repair went well, too. However, my first attempt to get a repair on the air conditioner did not go well. The service was scheduled for the next day. There was a lot of confusion because the contractor couldn't make it on that day, which was a Friday. Even though American Home Shield had it scheduled for within a day or two, he was stating that he would not and could not show up until Wednesday.

Sometimes the service is good, but sometimes it's not. A lot of the contractors in this area will not service manufactured homes, no matter if they are real property. We've had several contractors come out from American Home Shield and they won't service it. Eventually, we have to end up calling somebody ourselves. The problem we've had lately has been with a sewer line. It needed to be Roto-Rootered out. But American Home Shield assigned people that didn't show up, or if they did show up, but they didn't do it. So we ended up calling somebody ourselves, and they did it for $45. Now, why would I ever contact American Home Shield for my sewer if that company only charges the $45, and American Home Shield charges $75 for the same service?

We're completely satisfied with AHS. Recently our hot water heater started leaking and we called them. The techs gave us their arrival time and what date they were coming. They had to replace the heater and they did a magnificent job. The young tech was very pleasant and took his time to mount it. If I ever needed them again, I would request them.

My daughter told me that when turned on the fan in the bathroom, it wasn't working. I did the claim via the internet and the American Home Shield site is pretty responsive. I like it. Within a week, service people from MC Electric came out. I forgot they were coming so I was able to ask them to go in with my keypad entry. They diagnosed the problem and they needed to replace a broken exhaust fan in the bathroom. They had a unit with them to replace the old one. They did their job and it was successful. The new fan looks very nice and it works very well. My daughter likes it because she likes it to be a little louder to mask any noises.

The pumps burned out for my recent claim with AHS. I turned it on one day, and it was catching fire and started sparking a lot. When the tech came, he did the same thing, and it did the same thing. It wouldn’t come on. The tech did a phenomenal job. Everything worked out perfectly. The only headache with AHS is that they went up in price. But other than that, it’s good. I'm very satisfied with AHS.

We've had the techs twice, once for the keys and once for the ice maker. They were prompt and they fixed those. They did their jobs.

The tech was knowledgeable. We ended up getting the appliance replaced because it could be replaced. So, that was great. Everything went better than expected.

My AC wasn't working, and when the first guy came out, he didn't do anything. ‘Cause I told him everything that I did. I troubleshot it. He said, “Oh, okay,” then he went back in his truck and reported what I told him. Based upon that, American Home Shield said, “Oh, this is a pre-existing condition.” When they brought the second guy out, they just used that statement from the first guy to avoid having to address the situation. It wasn't a pre-existing condition because it was working fine, and then it wasn't working. American Home Shield won't be able to help with the situation, so I have to fix it myself, and I just don't feel like it. I'm at the point now where I'm getting ready to get rid of them and go with somebody else.

I've dealt with American Home Shield a couple of times on some different issues over the years. They do what they say they'll do. They cover what they claim to cover. So far, everything that we've done through them has gone pretty well. All of the vendors had been professional and done what was asked. There were people I wouldn't mind using again if I had to though. There was an issue last year when I had a fan motor issue on an AC unit. The only problem there was getting the parts. That one took a long time. But that wasn't their fault. There was an aluminum shortage at the time. Recently, a contractor came in, looked at my plumbing issue and fixed it. The guy they sent was top-notch. They worked well with me. I needed to get somebody here as soon as possible to get it fixed. They were fast about it and replaced the part that broke.

I like the response time of AHS. When the techs come, they don't try to okey dokey. They're straight and honest with me. I've had a good experience with the people they've sent so far. Everyone has been really honest and fair. They don't look to deny a claim and they try to help you. If it’s something that you really need, they’ll tell you, "Let me give you this right here. We can give you a little something that’s a bit better.” If you want to pay the extra money for more, you can do the repair, do a better nozzle or sink they will give you an option and I like that part. It’s not expensive to do anything different from what they actually do, but it makes sense sometimes. Just pay the money and get it done right.

I called American Home Shield for my cooktop which wasn’t working. It wasn’t that bad getting through. Sometimes, it was hard to get someone on the phone. This time, it wasn’t hard getting anyone. I received a message that the claim had been assigned to the contractor with their phone number. The person who came was a very nice contractor. He told me the cooktop was unrepairable, and that he was gonna submit a thing to receive a new cooktop. American Home Shield is a great place. They do have great service and if there are issues, they will get to the bottom of it.

ACS Absolute Comfort came out for the AC and they did great. They did all they could do. But my power was down and when the power came back up, the AC worked perfectly but the heater didn't. I'll contact American Home Shield about that. I love AHS. I have no problem paying on a monthly basis because I know that if something goes wrong, they take care of it.

Little by little, the garbage disposal was starting to make noises. Eventually, with the overflow from the dishwasher that's up there on the sink, water started coming out of that. Submitting the claim went pretty smoothly. I called American Home Shield, talked to someone, and they took the information, and then they notified me about the plumbing outfit that was going to be coming out.

Home Shield's services were great. The first time I made a claim, they sent a technician out who didn't fix the problem. But they sent someone else out and he was very good. Everything was fixed and I was very pleased with it. I'm glad I have Home Shield and I should have gotten it a long time ago.

I renewed American Home Shield, so I'm happy with it. It's an insurance policy for me.

My experience when Aaron Plumbing came out was perfect. The plumber cleaned out the sewers and the sink.

We had to have our air conditioner checked out. But when the techs came, it turned out that my air conditioner wasn't the problem. It was something else. But I had not had my air conditioner checked for a long time, so we did that through AHS.

I like American Home Shield. I have a second house with a different home warranty company, and I'm not happy with them. So, when that contract expires, I'm gonna sign up with AHS for that to have two houses on warranty.

A pipe that supplies water to a bathroom and two sinks came unglued from a valve. I had to have a plumber out that evening because I had to shut the water to my house off. The claims process needs some improvement. You can't tell AHS that you have an emergency that needs to be taken care of. They don't call to ask what the problem is. Luckily, I know the plumber and I have his number. He was able to come out later that evening instead of going home. So he went above and beyond.

When our AC was not blowing at all, we called that day, but it was late. So Comfort King came the next day. They figured it out and they even said something else was wrong with the way the heat was blowing, but for me to schedule it at the end of September for them to come out and fix up the heating for the winter. Because it was too hot. They don't do any heat work in the attic during the summer.

The gas stove was making this clicking sound. So I turned off the breaker for the oven, stove and microwave. When the contractor came by, they told me the problem with the stove and what needed to be changed. The tech was able to diagnose the issue very fast. He didn't have to sit there and guess. He was pretty sure what it was and quick to let me know. I asked him how were we going to cook if I had the breaker turned off. He showed me that I could just turn the thing on low and use a lighter because it is gas. So that was very helpful.

I had 2-10 but as soon as American Home Shield said that they'll cover all the freon, I went back to American Home Shield. Recently, Cactus Overhead Door came and did the garage door. My spring was broke and the repairman replaced the spring the same day. When I put the claim in, the first contractor told me it was gonna be a week out. I called American Home Shield back, and they rescheduled it with Cactus. That was on a Friday and the repairman came out on a Monday. I wish it was faster. But two days wasn't bad compared to what the first company told me they were gonna be out. Cactus did a good job.

American Home Shield was good but it took two and a half months to fix my heat pump. They kept telling us that they had shipped the compressor and the installer never got it. After two months of waiting on the part, I finally asked them to replace the whole unit. And after I contacted the Attorney General, AHS got on the ball and the tech finally got the part. That was the first time I used AHS and I wasn't very happy with it.

We had the rekeying done of our new home. It was very efficient and quick. The contractor that got sent out was very professional.

The AC, all of a sudden, wouldn't turn off. It got really cold in the house. Two days later, it completely just shut down and there was no air. I put in a request with AHS. We got somebody to come out and see exactly what was going on. After the next day, when he tried to turn it on, it didn't get cold, but then it didn't get cool and it was hot. They realized that it was something doing with the circuit board and with the thermostat. It was a two-process part. It took a week before they were able to start fixing it. They were great and very informative. Customer service-wise, they did their job. The air is working great now.

The process for the claim went smooth. The pipe on my AC was clogged, so it was overflowing water. The technician came out and took care of it in less than an hour. Straight to the problem and fixed it. Great experience with American Home Shield. I used it before with other problems I had in the house too. They're a one stop shop. If I have an issue, just call them, and they'll send the proper technician out.

My ice maker wasn't producing any ice at all. Vladimir, the tech, fixed it then it was making too much ice. So he came back, changed out the board and it was completely fixed. I also had an issue with a washer that was shaking and shaking. It was walking all over the place and almost coming out of the laundry room. The tech replaced a bunch of parts but it still wasn't fixed. He came three times and the last time he came, he replaced four sticks that had springs in them. When he replaced those four parts, it was completely fixed

I put a service request recently for my dishwasher and the microwave and American Home Shield replaced my dishwasher. Initially, they gave me the replacement option for the microwave as well. But after that, they removed it and gave me the option for cash or Lowe’s check. But this experience is good and I don't have any issues with American Home Shield. So, I'll continue to be a loyal customer. The techs have been very good and the process with AHS has been very friendly and I'm very satisfied.

My dryer stopped heating for my recent claim. The techs were fantastic. They got me in as quickly as they could, they communicated with me and let me know when they were on the way. Overall, I'm happy with AHS.

My washer decided to stop agitating. And it wasn't filling the wash drum with the appropriate amount of water. So, I called American Home Shield and filed the claim. They sent out Hornet Appliance, and they are a total joke. I'll just tell you that right now. This was back in first part of August. They came out. They looked at it. They went back. They ordered some parts. A guy came back with the parts 12 days later, and put the parts in. He sat there and watched it try to work. He said, “The only other thing I can tell you is it’s probably the control board.”

The air conditioner wouldn’t get cold. I called American Home Shield and they said they were gonna send somebody out, and they did. When the guy got here, I told him what the thing is. So, he troubleshot a couple of things. Then he said, “Well, there’s one more thing. I’m gonna go up to the attic.” He went up to the attic and what was going on with it was something was frozen up there. So, he did his thing and then, it was A-okay. He was excellent. He was really thorough. He told me a couple of things that I didn’t even know about. As far as Home Shield, I’m happy with them. They got excellent customer service.

I've almost been disgusted with AHS for several reasons. My air conditioning system went out both upstairs and downstairs. It was in the 100 degrees. AHS got a contractor and it took them 20-some days to fix my air conditioning system. I had to buy four fans to sleep. The people that I call to make the appointments, say, "The tech said he did this. He said he's gonna do this." I called and the rep said, "Well, you just have to wait. It's a process." The tech had told AHS that he talked with me on the Fourth of July and he lied. He never called me then.

I had an issue with my garbage disposal. When we flipped the switch, it didn't work at all. Then, when I looked under the sink, it was flooded. The tech was very professional and quick. There wasn't a lot of communication from him but that's okay because he did what he was supposed to do. He said the unit had to be replaced and he would let me know when the new one came in and schedule the installation. I definitely recommend AHS.

We've only had to put in a work order for one thing and it was great. One of the breakers wasn't working and Electrical Service came on time and assessed what we needed really quick.

I like my service with American Home Shield. I have it on two of my properties. However, I had to do a recall on one of my service orders because my issue wasn't resolved. But the second plumber that was issued to the service took care of it. AHS lowers the potential cost for labor. Any place you go to get work, you have to pay labor costs plus the materials. So, when an issue arises, you submit it through AHS and you just pay your one-time thing. So, that beats having someone come out to look at your problem, and then them saying they can't fix it, and then you have to call someone else and spend hundreds of dollars.

So far, I have been pleased with American Home Shield. The customer service has been on point. The communication has been great. My refrigerator went out, so I had to have some of that work done. They couldn't fix it, so they ended up replacing the refrigerator. The process went very smoothly. They contacted me, told me what to do, I did it, and they got the refrigerator out to me when they said they would.

I like how the claim process is online. It's really easy. Everyone has been professional and super helpful. I had a good experience with whomever I was with.

The people who are calling me don't speak very good English. Most of the communication from them, I can barely understand. Not to mention, they don't cover anything. So, nothing that I needed to be done is covered as a part of my AHS policy. Mine was heating and air conditioning issues. Although they sent out a couple of people, nothing was covered. There were some parts that were needed. Apparently, the unit is just archaic. Some of the parts are obsolete. The furnace needs replacing. It's still leaking water. Has done some water damage to the stuff that's in the garage and they don't cover water damage, either. I wouldn't buy a policy from AHS for one of my other properties. I'd rather use the money to repair whatever needed to be repaired or replaced.

I submit claims to AHS on the phone and the hold time can be lengthy. But they make the work order when I'm on the phone with them and they give me the name and phone number of the contractor. For my most recent claim, McDonald Electrical came out and I’ve never had any better service. But I had a slight issue with AHS and I made one call and got a supervisor. He went above and beyond to make it right. This last year, I’ve had a couple of different issues and I’m not happy with that. They have righted it but I had to fight tooth and nail to make them do it.

My dishwasher has been giving me problems for more than a year now. So, I made a claim last year, the contractor came three times to fix it, it worked. But every time, it worked only for one day, and went bad again. Finally, it worked for a couple of months, and it would go bad again. It doesn't come out. So, I made another claim. This company came one time and fixed it. After two weeks, it went bad again. The dishwasher is old and not fixable. So, they said it needs to be replaced. It kept doing the same issue every time. So, I went with the option he said because the one I wanted to buy, exactly the same I have, is out of stock and said it would be a long wait. So, they offered me a check to buy from Lowe's. I should have it in three days. I did this last Friday. Hopefully, I will get the check tomorrow, and I will go and buy from Lowe's.

The AC and dryer had issues. Lately, the water heater. The techs were fine but the contractor is basically saying it's going to be $700 to reconnect the new water heater once I get it, that it has to be separate work because the pipes leaks. One is an evaporation pipe and one is a water pipe. But I saw them disconnect it. And I asked them if anything was wrong with the pipe. They said the pipes were fine. When I got the bill, they said that the warranty company would replace the water heater, but it's going to be $695 to connect it. American Home Shield is needed for the life of the house but I would like to see a price not being high like the mortgage.

The tech was very friendly and professional. Everything was taken care of. For this service, I was happy. But before this, I had to get the service one or two times, and I was very dissatisfied with American Home Shield. They gave me a hard time and I was about to cancel them. But I wanted to try one more time, and this one was good.

My AC wasn't working and the guy was out the next day after I put the service call in. There was a valve that had to be ordered and that took a couple of weeks to get. The guy then replaced the valve and fixed my AC. He was great.

The first repair was a dishwasher and the first dispatch that AHS put out couldn't come out for 18 days. I called AHS back and they scheduled A&E. A&E came out in four days. They came with the right parts and took care of it on the spot. The second was a front load washing machine. I opened the ticket online and AHS dispatched North Pole Supply who called me back within two hours. We scheduled a session and they came out. The technician that came out was courteous but he said they were going to need to schedule a different appointment to bring out another technician to move it out of the spot. Also, it looked like he was going on YouTube to try to figure out this particular machine. He looked up the parts and he told me there was wear and tear on the bearings and a part needed to be replaced.

The plumbers came out for the water heater and they said that they found a problem. There was a part which had to be replaced and I called Sears directly to ask them how much the part was. American Home Shield said the part was not covered under warranty, so I paid $1,500 out of my pocket. I paid for the warranty but nothing was covered. But prior to that, I had some problems with my air conditioning and American Home Shield was very good.

I like American Home Shield's service. They've been responsive. But I have a small complaint with the vendors that they use. My toilet's little flap wouldn't go down. It was hard for me to get appointment times and they only wanted me to fit into their appointment time. When the tech came, the initial problem was so slight that he fixed it without tools. But it took a week to get him there and the issue caused a lot of damage because of the water.

I've been in the real estate business for 35 years and American Home Shield is who I always used. Flash Garage Door recently came out and did a good job.

We had an air conditioning problem. I contacted American Home Shield and they set up the appointment. It was a really rapid response. I expected it to be much longer. The young man came out and did our service work. It was great. I've been very pleased with American Home Shield. Having them is sort of a financial pillow. It gives me a little security in knowing what a repair is gonna cost.

The washing machine was making a loud noise. When the guy came out, they still had to order a part, which took another week, and then they got it fixed. So, it took a couple of weeks to get it to where it was perfect again. So far, so good. I like the peace of mind that when and if it's something major, AHS would either try to fix it or replace it.

This is my third account with American Home Shield and overall, they're fine. They're responsive. The technicians they use are good. I would recommend them to anybody. I've had the water heater go and it was 75 bucks. I've had outlets blow out and it was $75. So, it's like car insurance. You don't realize you need it until you need it. I've been very happy with everything.