American Home Shield Reviews

We had a faucet issue at our old house and a plumber was sent out. It went pretty well. He was the best. I like American Home Shield. I moved from my old house and went to my new house and I’m still using them. I recommend them.

I'd been having the same issue and Steinberg Plumbing came and did their thing. They had to come back with parts. American Home Shield has been good, but I need more English speaking people. When I call them, it’s hard to communicate with them.

I had a clog and the tech who came cleared it out for me. He was pretty good. I had to have him out twice for two different sinks within the week. American Home Shield did pretty good, too. One of the things I like about them is there’s no deductible except for the heating and cooling.

The refrigerator wasn't cooling and the icemaker wasn't making ice. When they came out the tech said he had to defrost the refrigerator and then the icemaker should start working. So, I waited 48 hours. No ice dropped. So I had to do a recall. The tech came back and he said, “Oh, I’m gonna have to order you a new icemaker.” So they did that. He said, “This should be 7 to 10 days.” But it ended up being two months. I finally got the new ice maker right before Christmas.

The claim submission process is intuitive and practical. I like to do it online where it's easier and quicker. Because it seems like I'm always talking to someone who may not necessarily be in America. That has only occurred within the last four years and it’s becoming more and more pronounced over the past two years. After I submit a claim to AHS, the techs always call within 48 hours and it's just a matter of coordinating the best time. There was a leak in one of my bathrooms and the techs were able to repair it. It was just a screw that had come apart.

The heating in our living room stopped working one day, so I filled out an online request on American Home Shield's website and I was told that Maselli Contracting would call. It was a day before Christmas, so they didn't come out that day or the next, but then the day after that, very early in the morning, I got a call from them. They came out and looked at my heating. It needed a part, so the repairman went out, got the part and fixed it within less than an hour. So far, American Home Shield has been good. Things break down, so having some sort of warranty is a good thing so that you don't get hit with whatever big issue.

On 12/3021, the water heater broke. Subzero temp and two children (1 and 5) meant urgent conditions. I reported and requested urgent help. On 1/3, I called the assigned service provider 3 times and left VMs; no response. I sent 3 texts; no response. Plumber showed up unexpectedly without calling. Determined that the thermostat and the pilot are broken, and unit must be replaced. We called the next day (twice) for a quick resolution, and got the answer that plumber has not submitted a report. Next day, service provider returned the messages left three days before; they said not the report was submitted to AHS on the day of visit!

I had a problem with the stove, the hood, the refrigerator, and the dishwasher. The tech who came was very thorough and explained everything that he was doing. However, I had to go out and buy my appliances, and I'm waiting for American Home Shield to send me a refund. We were fortunate that we could go out and buy our appliances, but American Home Shield should probably change that where they send the money so the customer could get their appliances. They can also improve on their phone service. It's a long time on the phone and you have to wait.

This is the worst company I have ever dealt with. Recently my tankless water heater stopped working. I called for the service request. They assigned so classed service professional for the job known as A AND B PLUMBING SERVICES LLC, I called this company (A and B) at least 50 times but no response until three weeks later. Finally, the technician come and told me the control board is bad and since this part is under manufacturer warranty, so AHS will not fix it.

The motor on our heating went out, and the company that did the work was fine. They got back quick enough. The only thing with American Home Shield is they don't tell you all the time that they can't fix something and that it won't do you any good. I had a water heater that went out and the last time I had a different company, they wouldn't do anything for me at all. I realize that most of the time, it’s just parts in that. But if they can't get the parts and can't fix the unit, it will be replaced. The only problem is sometimes you have to pay for it up front before you get your money.

The techs were nice people but it took three times to get the furnace fixed right. They were prompt and it was a good experience. It's just that they couldn't figure out what the problem was. They fixed it the first time and it worked. Then, we got up two days later and it was cold in the house. So, we called them again and another guy came and fixed it. It worked for weeks and weeks, and all of a sudden, it was cold again. The guy came out and said that it was the motor. He brought it back. It was on a Friday so on Monday, he had to bring the motor. The whole process took probably a month but we got to the bottom of it. I don't know how much that bill would have been for that motor. In the long run, American Home Shield saved me quite a bit of money. They fixed my problem and it didn't cost me a lot.

I called American Home Shield when I had a backed up sewer and they dispatched a company. They gave me a date they were coming out, came out the day they were supposed to come out, and the guy was very prompt and professional. His name is Justin, and he's been awesome. He explained everything to me every step of the way and cleaned up behind himself. American Home Shield is not 100% the best company and they could do better in explaining what they cover and what they don't. But for this instance, I got my money's worth. They exceeded my expectation.

A contractor came out and checked my oven out. It was a wire burnt in the back and they took it out. On my top burner, there was a broiler that wasn’t working. They had to order the part and it took a while but they got it out together before Christmas. Also, the person I talked to on the phone from American Home Shield kept calling me to check on me.

I had troubles with my washer that wasn't draining water. I was a little frustrated with American Home Shield in that they wouldn't send anybody out until there was some period of time, which they changed a couple of times. The first time I called, I couldn't get service until the next week because I had signed up three weeks before that. They said that I would have to wait. So I called back at that time and they told me I would have to wait until Sunday and that they would not allow service to happen until after my first monthly payment had come out.

The garbage disposal stopped working. I opened up a claim online with AHS and the contractor reached out right away to set up an appointment. When the techs came out, it took them 15 minutes and their service exceeded my expectations. Since then, the garbage disposal has been working perfectly.

American Home Shield essentially won't give you money to ever replace an expensive appliance. My fridge hasn't worked in three and a half months, and I'm sitting here with zero dollars from them and zero fixed or new fridge. They've done a couple other repairs. They fixed our washer, but in my experience, if you have a significant dollar amount, it's impossible to get them to give you money for a new appliance. I can't invest any more time on this company, and we're not going to renew.

I had an electrical wiring issue with the capacitor. I called American Home Shield's customer service and they transferred the request to the service provider. Then the service provider called me in about a couple of hours later to set up the appointment. They took care of it pretty quickly. Within a couple of days, it was fixed. So everything was great.

We had two problems recently. The refrigerator stopped cooling and then the ice machine had inadvertently gotten over frozen. Then the sensor to tell it to stop making ice was malfunctioning because it was covered with ice. I don't know if it was a circuit board or a sensor, but the refrigerator wasn't working and the freezer was getting too cold. We went through the website of AHS and filed a claim. It was easy. We expected good service and we received it. Now, I have a cold refrigerator. I'm in my second year with AHS and I like that my policy has no dollar value limitation on AC replacement where other companies do.

I have five accounts with American Home Shield. These are all rental properties that I own and I have had these for eight years now. I never had any issues or complaints for a very long time. Last year, in one of my properties, there was an issue with the air conditioner. It was the peak summer season. That issue remained unresolved for almost two months. I had to eventually send out an email. Fortunately, somebody replied and they picked up. After they picked up, the end-to-end process almost was two months.

My toilet inside was overflowing and it needed repair. The contractor gave me a time period and they came out. They replaced the toilet and then they replaced the water pipe that goes through my line because that was leaking as well because it's old. It's good to have American Home Shield. The only thing I don't like is that they go up every year in price without telling me and it's automatically deducted on my credit card. When I call them, they just said that's just the rising of prices.

They were great. Everything was on time. We had trouble with my oven and my range. They ordered parts and they replaced it. I would definitely recommend the insurance.

My first claim with AHS was last spring and that went fine. They discovered a slow leak in the system and recharged the Freon. Then, I had another a few weeks ago just to come out because I had not had anyone check the system and the ductworks. The guy from Family AC really didn't do anything though except tell me my system is old and I'm going to need a new one.

The faucet was leaking. Herbert Plumbing came and fixed that. It was a simple task. But of course, we’re not a plumber, so we didn’t know where to actually look. Overall, it went nicely and smoothly. American Home Shield has been great so far.

The igniters on the stove weren't working. They had gotten old and worn out. I called AHS and it was pretty easy to get through. The man I spoke to was fine and I could understand him. He was very helpful. The techs who came out were wonderful as well. But when I received a call about a cash buyout, if I didn't want to pay their price on getting it up to code with the other stuff, which was 1,000 something dollars, I couldn't understand a word their reps were saying. Their accent was so bad. Every time I called about this, I couldn't understand the person at all. I've asked to speak to somebody that didn't have an accent and was refused twice by two different people. I asked the first person I called about five times and she was not getting anybody else.

The icemaker on the refrigerator wasn’t producing ice and ice wasn’t coming out. It didn’t take the tech long to fix it but he had to come back a second time because it started making a humming sound. He needed to put a part in it and once he got it, he put it in. I like that American Home Shield sends someone out that's within the area so they get the job done. We appreciate the service that we’ve received from AHS. It's been a good service.

It was awesome when we had to use AHS. The tech came, fixed it and left. It was great. The tech was awesome. He went directly to the problem, smiled the whole way. He was very cordial, helpful, kind, and explained everything as he went. AHS covered everything that looked serious. They looked like they knew what they were talking about.

I was getting a weird sound out of my furnace, and I called American Home Shield. A tech came in and did a tremendous job. He was awesome. Having the warranty is the best thing that I could ever done. I'm comfortable right now because my heating is working properly. I'm so grateful that I made the right choice and decision when I took on the insurance with them.

The rep was very polite and efficient. The two gentlemen who came for my washer's agitator issue were on time. They were very knowledgeable and considerate of my house and of me. They found a replacement agitator and it was here in a couple of days and they fixed the washer. So far, it's working. I used AHS on my previous home and they were always that way. They never disappoint me. They are always very concerned about taking care of my problems and getting them fixed as quickly as possible.

I've had AHS for two houses now. For 12 years, I had them and I had a pool in the backyard and pools are maintenance issues and they covered everything that went wrong with it over the 10-plus years. Then, I picked them up again at this new house and I've had no issues with them doing what they say they're gonna do. Their rates have gone up a little. They have a deductible on it and it's gone up from originally $70, now, it's 125. But based on inflation, that seems to be reasonable.

I've had both good and bad experiences with American Home Shield. I probably have more experiences that I really didn't care for than experiences I was totally happy with. Recently, the dryer made the sound, but it wasn't working. I called American Home Shield to file a claim and though it wasn't difficult, it wasn't also easy. I had to explain a lot because the rep didn't understand. She was trying to hurry up and tell me what was wrong instead of listening to what I had to say was wrong.

We got American Home Shield a few years back and used it a couple of times. Then, we stopped using it because we got a little bit strapped on our monthly budget. But we figured we might as well renew it because it's better to pay a little bit a month than having to pay a chunk out whenever we have something go wrong. Plus, AHS has always been good and they still are. The control panel burned out on the microwave and something else happened to it. It shocked my wife when she went to open it. So, the tech came and checked it out. They said the microwave has to be replaced so they gave her the options on which one she wanted that was comparable. She picked one and they said it would be here today so we’re waiting.

Draingo of Florida came for the garbage disposal three days after I filed the claim. They evaluated the garbage disposal within about 45 seconds and said they had to come back with the correct part the following day which they did. I also had the electric to my garage go out. I requested a quote and they contacted American Home Shield immediately. American Home Shield called me immediately to say that this would not be covered because it was not related to the structures themselves.

When I went to turn on the air conditioner, it wasn't cooling. I filed a claim with AHS and I got a notification of who the service person was and I went ahead and contacted them. They already received my note, but we synced it up and scheduled the service for two days later. When the technician came out, there was something he had to reset. I didn't know how to fix that, so I appreciate having the ability to get somebody out so fast. Everything went smoothly. But initially, it was scary to make the claim. My husband said I shouldn't make a claim on the AC and that we only need to use the warranty for the big stuff. But I went to my email and tried to find my records for our policy. I found that the AC was a covered item and it was really reassuring to know that I had the coverage as I read through it and that it wasn't going to be something I was going go get a lot of pushback or craziness about.

The tech from Eagle Eye didn’t speak very good English and didn't know what he was doing. He fixed the microwave but it broke again. Also, my husband had to help him with removing the actual appliance. The other contractor came and fixed the issue. American Home Shield is reliable and expedient. The prices are good. We pay 60 bucks a month. We've been with them for a long time, so they've been loyal to us. It’s safe to have the coverage that you need in case you have multiple things breaking down.

My experience with American Home Shield was excellent. Two young men came in and were very professional. They cleared out the sink, did what they needed to do and the job was well done. They had masks on too. I’ve had no complaints from the previous one, the last one, or the one before. They come in, tell you what they're gonna do to get the job done and clean up nicely. I don't have to put any reminders out there and I feel confident in the people that American Home Shield has sent thus far. They usually follow through.

I had an issue with the sink and I called American Home Shield. They told me that the company would contact me and in the next couple of hours, they did. The tech came the next day and everything’s good now.

The heating elements in our unit had burned out. The company that came and fixed it did a good job and I got heat. I just call American Home Shield and I let them handle the problem. They did what I asked them to do.

I like how American Home Shield handles their business. The tech was nice. He introduced himself and told me what he was looking for and what he was gonna do. He did exactly that within a certain amount of time.

We wanted for somebody to come in and do an inspection on the heater before we turned it on. First, the tech came one day but I wasn't home. When he called me and said, "We’re out here,” I said, “I'm sorry. You wanna reschedule?” He said, “No.” I told him, “I'll be there.” He asked how long. I said at the most, 30 minutes. He said, “Oh, no. I'm just gonna reschedule you.” That first guy had an attitude. Then I said, “Okay.” They rescheduled me for the following day. The other guy was totally different. We’ve been with AHS for a few years. I’m a little bit satisfied.

The dishwasher was not draining. I made a claim with AHS and it was easy to get the technician out here. But after three visits, it's still not fixed and now, the tech is supposedly ordering a part for it and I wasn't given a timeframe on when it would arrive. But given the situation right now with the supply chain, I understand that. The tech was very friendly and pleasant. As for his competence, part of the problem with the dishwasher is that it was an intermittent thing. Sometimes it would drain and sometimes it wouldn't. So, it may not be his fault that it took three visits to diagnose it. Other than that, AHS has been very prompt in terms of assigning someone to fix things, so I'm very pleased with that.

I had a contractor out to take a look at my dishwasher and it was a good experience. They were on time and it was a fairly quick response. However, I had one person tell me that that's all they could do. I have a couple of ceiling fans that look like they need attention. They said I'd have to make out another report for that. If I have to make two separate appointments for different things, it would be nice to make it all at once. But if that's not the way it goes, I'll be happy to call back in and make another appointment. It's $75 for every item that you have them look at, but that's okay.

The top of my refrigerator wasn't cooling and it was holding ice. The guy from Express Appliance had to come out twice because it was a part that he had to order. He couldn't find it at first, but the part ended up coming into the house and my husband and I were told to contact them when it came. We contacted American Home Shield to inform them that the part came then I also contacted Express Appliance and the same gentleman came out. He showed us the part that he was taking off and the new part that he was placing on and told us where the problem was coming from. He was very knowledgeable as well as informative, and he exceeded my expectations because some of the repair people just come out, do what they have to do and leave.

Recently, the heater wasn't working. The techs fixed it but it wasn't really blowing hot-hot. So, they came back and changed another part. It's working great. We've had problems with one of the contractors but we have them marked just not to send that one. Also, the contractors tend to charge some things. So even though AHS is a warranty and you think it's gonna cover everything, there’s a lot it doesn't cover. Like when the contractor went to replace the hot water heater, they were changing the type that we had. We had a tall one and they were ordering a short one. We had one contractor that said it needed to be replaced because there was a short he couldn't find. He wanted to charge me $3,500 over the warranty for things that weren't covered. That's a problem.

Nothing has been done with our recent claim. The plumbers came out three times, snaked the line and within two days, it’s right back the same. We’re getting nothing accomplished with it. I'm dissatisfied, for the simple fact that they've come out three times and it’s still happening the last few days. I'm not happy. I wouldn't recommend AHS. They're quick about coming out and they're very nice on the phone. But the problem is still there and it's not being properly addressed. So, that's pointless to me.

The issue was my ice maker. One company came out three times. This last time, American Home Shield sent someone else out and they get it working every time, and it stops because it's not working again. The last company that came out put everything new up in the ice maker thing, and it was working, filled the ice tray. We had ice. All of a sudden, it quit. The ice in the little thing up there, but it won't turn and dump them. That was the original problem a couple of months ago. The fan then quit working and one thing after another. So, I'm hoping the next time the contractor comes out, they will get it resolved. But it's not AHS' fault that there's a little glitch in here.

American Home Shield responds to us promptly, and they either fix or replace the situation. They are doing everything they say they will do. The initial issue was my kitchen disposal stopped working. It would just hum. I hate the computer phone thing, but it tells me, if I need service, press a number. I did and that was it, and I got somebody who gave me a date when they would come out. The only problem was it was over a weekend. So, we had to go the weekend without it. But they came within the time range they said they would. They repaired the kitchen disposal and everything worked out well. AHS is worth the monthly price. Two of our friends have already signed on with them since we got it.

We couldn't control the temperature in one of the burners of our stovetop. It was always kind of high and because of how high it was at some time, it was causing a couple of chips on the top. All In One Appliances called me on the same day when I made the claim. They came out the next day and checked all what it was. They contacted American Home Shield and it was a matter of a few days when they sent the replacement. They replaced my stovetop and one of the buttons that control the heat that was part of the problem. When I put the claim, all the process and getting the parts, it was within seven days. So it was very fast. I'm very happy about it.

I had a leak in a faucet in my kitchen. I had to open up a claim with AHS for them to come and look into repairing it. The first company AHS sent out was Pro-Tec Plumbing and Drain, who was at my house less than 15 minutes. They tried to say that it was a water pressure issue. I asked for a second opinion, which they tried to make me pay another fee. I challenged that because I was like, “There are no problems with any other faucet or sink in the house. It's a brand new house. We’ve only been in the house for two years.” They finally sent someone else out. Honesty Mechanical came. They said it wasn't a water pressure issue. I had to deal with all this through Christmas. They came back a week later and put the faucet on. They put the faucet on four days before New Year’s. I was using the sink a lot to cook for New Year's and noticed that the faucet was still leaking.

I had received a promotion from American Home Shield for getting my furnace inspected. I went ahead and booked that furnace inspection since it was the first time I've ever needed it inspected in the house. AHS hired a third-party company, locally, to come do an inspection. They did an inspection, gave me a report, and everything checked out good.

I didn't have any hot water, so I thought the issue was my hot water heater. When the guy got here, he checked the hot water tank and he said it was fine. Then he asked me if I checked my propane tank. I realized that I accidentally let it run out, so I had no hot water because of that. I've had a couple of claims with AHS and they went great. Being in a small town, I was afraid that I wouldn't have any of the contractors or people that I would need in this area. But AHS does happen to have whatever I need so far.

It has been great using American Home Shield online. I don't have to call in and make a claim. Contractors come right out. And it has been very handy since I'm a first-time homebuyer. My dryer went out and my first instinct was, "Oh my God. I gotta buy a new dryer." And that's $700. But I was, "No, no, no. You have a home warranty now. That's what that's for." The contractor could contact me very quickly. So, we've had great experience with it.

Recently, the sink got clogged up. The plumber came and unclogged the drain ‘cause it wouldn’t work properly. American Home Shield is a good company. It's just that sometimes you have to be very patient to get things done because they will try to use other sources to repair or to get parts cheaper than the parts that you really need. But as long as you're diligent, it works just fine.

It was kind of rough at first with American Home Shield. Sometimes, they are just fixing stuff but and it doesn't last. But this last gentleman I had out from FNA Appliance Repair, Victor, did a good job. I would recommend him to people. He sent one of his workers first then he came out himself because it took a two-person job. He said they were gonna get it done for me before Christmas and they did. He made me feel good.

American Home Shield was fantastic. We had our furnace go out four days before Christmas and they had somebody out the very next morning. The company that they picked was fantastic. They worked really hard to get a really weird random part so that we would have heat back for Christmas. I'm delighted. I was so pleased with the company that they chose. We had heat back on the day before Christmas Eve. The tech tried multiple things, working his way up and ultimately, it was a command aboard. It was $600. I don't know what I would have done if we had to pay for that out-of-pocket. So it worked out beautifully. It was so easy to make a claim. The warranty has more than paid for itself at this point.

The stove was turning on, but the bottom wasn't heating up. The contractor came and said that we needed a control board. I liked the fact that they called me and kept me updated with what they were doing ‘cause I wasn't physically at the property with them. I gave them a date that I wanted them to be back, and even though it was due to the holidays, they really worked around it. I'm very happy with American Home Shield. It's really helpful to have the warranty and not have to stress about how I'm gonna get this done and who I'm gonna call.

American Home Shield has worked great for me. Thus far, the experience with them has been convenient and professional. Recently, a tech came out to do a tune-up on the unit. I pointed out that we were experiencing some slightly odd behaviors. A circuit breaker was occasionally tripping. The tech took that seriously, looked into it, said there were problems, did a little bit more checking and realized that a couple of components on the control board were fried. He said, "I don't have the ability to fix that right now. You need to call American Home Shield and change this from a courtesy tune-up call to an actual service call." I called American Home Shield and told them that. They changed the type of call in their system and the next business day, a different tech came out with the correct replacement part and fixed the unit. There were two different techs and both of them were excellent in their communications and the service that they provided.

Last year, I had a request and American Home Shield sent a plumbing guy who did not have any clue of what the issue was. They had to reimburse the money because the guy did nothing. Recently, I had a couple of issues. One was the heater was not working and the other was a plumbing issue. Putting a service request was easy but the problem with this warranty is the response time or the sense of urgency is not there. They don't share how they categorize an issue to be an urgent issue or a normal issue with you. It's only for them and most of the time, it's a normal urgency for them. They assign a contractor 24 to 48 hours after the request. But in many cases, they're trying to assign within 24 hours. The contractor comes after that, based on their availability, within 24 hours. But for the heater issue, which to me is urgent, I complained on Saturday night and it was Wednesday by the time it was fixed.

I called American Home Shield when my three fireplaces weren't working and a kid came out. He was very polite and helpful. He checked all the fireplaces. I wanted to make sure there weren't any leaks. The fireplaces worked then they didn't work. The tech came out again, and the fireplaces worked then they didn't work. I called on Tuesday to get another recall. The kid had scheduled me for this morning to a tentative appointment to get this fixed but I haven't gotten any word back from American Home Shield. We had a rental property too and had the home warranty through American Home Shield. The phone time wait could be improved, but I'm used to it now. I just put it on hold and go about my business. When somebody comes on, they come on and it's nice when they do speak English.

I placed a call to have a leaking garbage disposal replaced. And another issue is the ductwork in my air conditioning. American Home Shield answered the phone right away. They took the information. They called it out to a plumber and an AC company. Those companies contacted me the same day. One is completed and the other one is still open. The two men from Sigmond Plumbing took care of the problem.

My water heater went out on Christmas Day. I didn't realize until the next day when the water went from just lukewarm to totally cold. So, I called Home Shield and went through their claim process. They were able to pull up my policy quickly just off my phone number which I thought was nice because I don't have to look for all that stuff. They had someone came out the next day and fixed it. He was really nice and did a great job. He asked me to wear a mask and he put booties on. He checked the fuse box and he checked my water heater. Then he had told me that the fuse had blown, and it was probably because the temperature was high. So, he reset the temp and said, "You got 35 days. If something else happens, just call me, I'll come back out."

I have American Home Shield in my house and on a property where I have a tenant. The tenant called saying that there was something going on with the AC. There was some weird smell coming out of it. A contractor went in and checked the air conditioning unit and vents to make sure there wasn't anything in there that shouldn't be in there. It turned out to be nothing. I've used American Home Shield for a lot of stuff. They replaced the water heater in my house and the toilet in the apartment that we have for rent. They also did dishwashers. As a landlord, having them is very helpful. I can call in and they send a technician. If the stuff is not covered, they tell you what needs to be done. I wish it was a little bit cheaper, but beggars can't be choosers.

I'm satisfied with American Home Shield. I've been with them for a while now but there are always some things that could be improved. Most of the contractors are decent. But I had one that was recent where a plumber came out and unclogged the pipe, but they used the pipe on the outside to uncap it. They broke that cap then I had to go through some changes to get somebody to come back out there to replace the cap. They kept saying they weren’t responsible for it, that it was on the outside. But if they broke it, then why wouldn’t they be responsible for it? One shouldn't have to go through a lot just to get something replaced back to its original state. Recently, American Home Shield sent the wrong technician out. It's a wall heater with a thermostat on the wall and they sent an electrician out when it was supposed to be a plumber. They finally sent the right one out a couple of days later.

The lever on the tub upstairs won't stay down for it to drain. I was at work when the guy came. When I went upstairs, the lever was still taped down so the water could drain. It was still broken. I had his direct number and I contacted him numerous times. Then, I set up a follow-up appointment. It got cancelled and I don’t know why but I rescheduled another one. American Home Shield rescheduled with another service that recently came to fix my downstairs bathroom but it was not the same leak. I haven't heard anything back from Medallion or American Home Shield.

The initial issue on the air conditioner was it wasn't blowing out any cold air. I called a tech to come out and he found that the coils had rusted through on the handler and the coolant was coming out of the handler. The experience with the tech was great. He came out on time the next day. I was pleasantly surprised that he was coming from Rock Hill, and we're in western North Carolina. He was able to diagnose everything relatively quickly. He had my wife call me, got me on speaker phone, and told me exactly what was going on. He said he was going to make the recommendations. An hour and a half later, I was talking with American Home Shield, and they had already received the recommendation. It was quick and thorough. I was absolutely shocked, again, when I talked to Honesty Mechanical and they said they could come out and replace the unit the next day.

I got a problem with the outlet and the guy that came fixed it in a very fast timely manner. I got another claim for my fridge and it was fixed as well. I'm pretty happy with American Home Shield's service.

I had a water leak. American Home Shield sent a plumber out here. He came out and he fixed the problem. He was really good. We also had to have the dishwasher fixed. It went good, too. Overall, AHS fixed two things for $100 each. So, it's been worth it so far.

Our washer was making loud noises because it had broken some of the holders on it. We had it fixed, and we're quite pleased. The techs were very nice. American Home Shield's process was very nice too. We had another warranty with another company for the year before and we canceled that because the monthly fee was x amount then we would have to pay another amount, like American Home Shield. But then after that, the technicians always say, “Oh, well. You need this, and it's gonna cost you an additional...” We ended up saying, “Forget it.” It was just like nickel and diming.

Everything is alright except for one thing. I agree that I had a low grade kitchen faucet but American Home Shield gave me the cheapest faucet on the market. It was even cheaper-looking than the one I had and I didn't appreciate that. AHS says "We'll repair or replace whatever you have" but what they did left a bad taste in my mouth. It was a low grade faucet, but it had nice-looking handles and they were high. The one that they put on looks like a bathroom sink, low and cheap-looking. Other than that, the tech was absolutely professional.

We had a plugged tub in another house that I rent out to a family member. The whole process with AHS was super easy. I didn’t even have to call and make an appointment, I just scheduled it online. The only thing was it took a little while for the plumber to respond. But it was within the time limits that were set. We also got an email with who it was so we could call them if we needed to. With AHS, I like the peace of mind knowing that if something breaks, we can fix it without breaking the bank for me.

When I submitted a claim for the electrical outlet with AHS, it was very easy. I got the name of the company and their phone number and address. Then prior to the appointment, I got who the technician would be who would be coming as well. The service provided by the tech was very good. Now, everything's fine. I'm very satisfied with AHS. If others were looking for a home warranty, I would definitely recommend them.

My heating went out and Doctor Cool came out. They told me that I had to pay $565 before they would do anything to the system. I didn't have it at the time so they didn't do anything and I didn't have heat for five days. When I called and told them I finally got the money, they made me wait another five days before they came out and worked on it. But it went out the next day again so they had to set up another appointment and they said it was a thermostat. The guy put a thermostat in and it's been working okay but not to the best because it makes a lot of noise.

The heat was running, but the AC wasn't cooling. We called AHS and when the man got here, we felt really foolish because the breaker was tripped. But the tech was very nice and the service was very prompt. In fact, we had a message from American Home Shield telling us that he was coming and he had already been here the day before. All in all, we were very pleased with our experience and the warranty is well worth the money.

My refrigerator was tripping the breaker. The service provided by the contractor was great.

When the heater not heating, American Home Shield was able to identify a company really quickly, which was exactly what I needed because it was cold. There was an issue with a blower motor and a wire was messed up in our thermostat and the tech who came was awesome. He took a look at my system according to the issues that I had identified. He troubleshot it and both of my systems are working perfectly now. They heat and cool, and they're accurate. When he came the first time, he looked at the downstairs air conditioner and did some troubleshooting on it. Then he went upstairs and that was when he realized that the blower motor was out. He told me that he was going to put it on order and gave me an estimate about how long it was going to take because they didn't have it in the local area.

American Home Shield is the best decision I've made for my home. I was a little on the fence at first, but it's paying off already. The first time we had to call, the garage door was not opening. Somebody came out the next day, which was excellent, only to find that it was just a matter of pressing a switch. But still, we wouldn't have known that, so it was money well spent. Recently, our dishwasher went out. Someone from GE came out and took a look at it. He ordered the parts and those parts came to our house. He came back and fixed it then he was gone. Then the microwave went out and all the lights in the foyer went out as well, which was very strange. We weren't sure if those were connected or just two separate things. The same guy came back out and looked at the microwave to see what was going on with it.

I had an AC claim to American Home Shield. Water was spewing out of there when it clicked on in the early morning. What the tech had diagnosed is that's normal because it was like a build up of the condensation, and then, overnight, it kind of froze. Then, when it warmed up, water was just melting down the roof. The technician was awesome. He did the job. He took things apart and checked it and put it back together. He was very professional. Everything's working good. Overall, I was satisfied with the whole transaction.

Both experiences I had using AHS have been great. The first contractors who came out for the garage door a year and a half ago, I paid them to replace the sensors. They had the old light sensors and so when the sun would hit them they didn't work. The tech when I called on my garage door that won't stay shut was great. He was gonna put a battery in the previous remote because it stopped working. But actually, problem wasn't the battery. It was water that got in the remote somehow. The guy did a good job and sold me a new remote.

My hot water heater's pilot light wouldn't relight. I went online and filed a claim for it with AHS. Their website was easy to navigate and I’ve used it before, so it was fairly straightforward. Then, it told me the contact information of the company assigned to my claim. When the tech came out, he was professional, courteous, and friendly. He showed me exactly what he did and gave me some basic information about the sequence of how you light the pilot versus the instructions that were on the water heater. So far, everything's great. The warranty is reasonably priced and the contractors that AHS have used have been knowledgeable.

The people that came out for our refrigerator took care of our problem. It was very quick and they were very professional. They fixed it right on site. AHS gives us peace of mind. We've also referred AHS to a couple of our family members that have also signed up.

The dryer stopped working and the repair guy came to the house and checked it. Based on what I told him on the phone, he knew what the issue was. He said it was probably the belt and that was exactly what it was. He came with the part and pulled it apart and replaced it. He was a nice guy and very professional. He was on time and the service was good. It was an awesome experience.

Everything went great with my recent claim with AHS. The techs came straight in, diagnosed the problem and repaired it.

I had a leakage in the basement from the tub. The techs came in a timely manner. The only thing I don't like about American Home Shield is that they have increased my payment twice within the last six months. I don't like being given these upcharges without even being notified. But I'm not displeased with AHS.

When my garbage disposal was making this crazy mechanical noise, a repairman came rather quickly from the time that I made the appointment. His work was fine but when he was coming in my house, he didn't have a mask and shoe covers. I asked him if he could put a mask and he said he had it in his car. The other part about that was when I asked him if he was vaccinated, he told me no. People can do whatever they want with their choice but that's something that people need to be aware of and to make that choice whether or not they want someone who's unvaccinated to come into their house. Folks shouldn’t assume that it's okay for them to come.

When our AC upstairs wasn't working, my husband wrote the claim and worked with the guy. So far, everything has been fixed every time that we have used American Home Shield.

AHS's warranty is a really good product for the cost. It's a cost savings. When we had the policy in Dickinson, right after moving in, the garbage disposal went kaput. American Home Shield sent somebody and they automatically replaced it. It was wonderful. Our last claim was for a furnace checkup. The tech did whatever he was doing but when he was finished, he didn't give us an update. There was no communication at all. Other than that, in the even that something happens, like when we had an issue with the HVAC, the home warranty makes it a lot easier to get repairs done.

There was a code on my washing machine. It said SUD and then F1. A tech got to me the next day. He determined that it was a faulty pump. He repaired that and everybody's happy. It's hard to find the right people to do the right job and any kind of repairs that I need to have, I have to go through four contractors and nobody shows up. It's cool that with a home warranty, it's just one phone call and they have the appropriate person first time out. I've been pretty satisfied with AHS's customer service.

One of my my GFI plugs kept popping. The techs came right out on Christmas Eve and changed the plug. They got here when they said they would. They were nice when they were here and they made sure they cleaned up their mess. AHS is worth it.

I called and spoke with someone about the garage door spring and asked some questions. I paid the fee and had the company come. Then they said it wasn't covered and I wasn't told that so I paid the fee and then I paid their cost, which was $700 to replace the springs on the garage door. I've had that done before and it was much less by a company before I had American Home Shield. I made a complaint about that and they sent the same person back from the same company. Also, the rubber seal at the bottom of the garage door was falling off and I had to replace it. I thought if they were going to charge and do something that was out of the coverage, there should have been some conversation about replacing that seal, and so I didn't have a good feeling about the company that American Home Shield chose.

My garage door opener broke. The contractor set up the date and time and then came in. They ordered the part and then came back again. I am happy.

When I submit the claim into the American Home Shield portal, my only suggestion would be to allow the customer to freely type what their issue is. With the heating and air, we had an error code that kept popping up on our thermostat. I only got a couple of checkboxes to check in there. I couldn't actually type in what the issue was so I was forced into the fields that might not apply. Then we continue to have trouble with our water in our house and we've had to submit a couple of claims about it. We're forced to pick one, either hot water, cold water issue, or the water heater issue. If the contractor comes out and says it's something else, but the claim is for the issue we picked, we pay the deductible for it. There's nothing wrong with it, we're just out the money for the deductible. That's my one complaint.

We have a dual air conditioner, and last year, it wasn't blowing anymore on either floor. We had somebody come out, said that it needed a new blower motor, but American Home Shield didn't send them back out to install the blower motor. AHS sent these other people to fix our AC and all they said was that it unscrewed itself out. This was three separate times, and it was when Coronavirus was a big deal for us. I have a disabled daughter, so we don't like anyone in the house.

I did not have a good experience in the beginning, but finally, my issue was addressed. It was for the heater. It took so long, and my basement was almost destroyed by water. American Home Shield told me it was the contractor who came to my home. I kept telling them that, “You have to send another person if this person is not responding.” So, I don't know the value of having a contractor who doesn't care about the value of someone else's home. Because he came here and he did not report the issue. But when I reached out to him, he told me that it was AHS that did not want to do the work. I kept asking AHS, and they told me to wait. I had been waiting for three months, so I told them that I was would report them to Consumer Reports. And they finally came, but it was too late. They replaced the heater. But some of the things in the basement were damaged by the water.

When I first got into the house, the garbage disposal was leaking a little. I called the guy to fix it, but by the time he came out to fix it, it wasn't leaking anymore. So we were both very confused. For some reason, it healed itself and then, it finally broke a couple of months later. I went online and sent a message that my garbage disposal was leaking on Sunday. Then the contractor sent me a message Monday morning. The tech came out and fixed it on Monday afternoon. So the whole thing took less than 24 hours to resolve, which I was really happy with. I was impressed. It exceeded expectations.

The washer stopped working. It just wouldn't cycle. We bought another washer. I got it fixed. It just took so long. The company American Home Shield had was waiting on parts. The other thing I don't like is their premium goes up every year and they don't call to negotiate it. If I don't call and negotiate it, whatever they lock me in at is what I pay. I don't have a time to change it. So, I'm currently looking for another home warranty, because I called them back to try to negotiate. It started out at 54 and it went to 60 something. And now it's a 74.99. So as a brand-new customer, I can get the same warranty that I have for $54 a month. Why do I want to pay 74.99 when I can get it for $54? Which is about the stupidest thing I've ever heard. But being because I didn't call back in my renewal period, which I don't remember when it renews. When I looked at the credit card, I saw that it was different, I was like, "I wonder how long that's been." It had been a few months.

Last spring, we were having some repairs done on our house. We got something in the mail from our electric company saying that our bill has been extremely high and it seems to be reoccurring. They asked to come and see if they could figure out what's going on. We agreed so they came and discovered that our upstairs unit, which we don't go upstairs very often so we hadn’t noticed, was running constantly because it was trying to put off heat. All it was doing was putting off air so it never warmed up enough for the heater to shut off. Since the weather had started getting warm, we weren't going to need it anymore. We had people at our house doing the reconstruction on our kitchen and so we decided to put it off until things started cooling off again. We put out a service call. The guy came and figured out what was wrong and got it fixed.

After the first contractor came, the garage door didn't last long and it broke again. The second contractor fixed it well. The only thing that I was not very happy about is that I have to pay $100 again because this repair was 32 days after. It's over 30 days. The contractors they're getting are not really very good. Also, when I call AHS up, they take so long and then they collect my money first before they ask the contractor to come and fix my problem.

I could not turn off the bathtub knob. It was also dripping. It seemed like it was stripped. I also had a sink clogged in my bathroom that I have been putting Drano and I just couldn't get it unclogged. The experience with the AHS rep was okay overall. I just called the 1-800 number and the rep just put the claim in. I received a text message saying that the techs would call me within 24 hours. Then once I got that text message, that person called the same day. The techs were very knowledgeable and patient. They fixed the issues that I had and they left. I really appreciate them. Everything's fine now. I haven't had any issues with the tub. In my opinion, AHS is worth it, especially when you have issues of smaller stuff breaking down. When my washing machine was broken, the part itself was $300 and that didn't include the labor. $300 may not be a lot to some, but it's a lot to me.

If I could give a 0 star, I would. Do not buy. This company is a scam and a joke. They will find a way not to replace it because of wear and tear. The people they hire are terrible and will walk away if they can't fix the problem. The phone support is also awful. I had a toilet leak, and it took a week to get some out there only to tell me it's not covered and it will be $575 to replace. So I already paid $75 for them to come out and then $575 to replace it. I did it myself for $150. I have one more issue that is still not resolved, and it's been a month.

One of the PEX pipes underneath the sink was loose and it had a leak up under the sink. The guy got here a little earlier than what was expected, but that was fine. He did exactly what he needed to do and showed great customer service. He cut the pipe, refitted it and fixed it. He finished it in a couple of hours. Everything was prompt and very professional.

American Home Shield's price is good, and they have always been responsive with assigning a contractor. So far, I've been happy with the contractors that they've assigned. But I will always look up the reviews of these contractors, and they will have questionable Better Business Bureau reviews. It makes sense though. They go with the cheapest people that they can find.

The techs who came replaced the AC system. It was blowing the fuse. It was great service. American Home Shield is great.

When I called for my dryer, American Home Shield referred it within 30 minutes and I received an email from them, who the contractor was going to be to go out and repair the dryer. It was Sears and as quickly as they could get parts, my dryer was fixed. They met my expectations. Given the current environment with the supply, Sears did it as quickly, efficiently and effectively as they could. Overall, American Home Shield ​is great. They've always performed on time and referred quality contractors to do whatever work needed to get done. I have referred people to them.

Our hot water tank had a leak underneath it and it wasn't coming from the downspout or the pop-off. So it was somewhere internal. We submitted a claim with AHS and their website was simple. We then got a phone call from them the very next day to set us up with the contractor, McVehil Plumbing. When the tech came out, he took a look at it and got measurements. While he was doing an inspection, he noticed that there was a leak on the outgoing pipe going to our house. So he put that in his notes. He also noted that our water pressure was way too high so he took a look at the regulator coming into the house and he tried to adjust it but it didn't work. So he figured it might have been just rusted wide open or washed out and took a note of that as well.

American Home Shield is fairly responsive. We had two claims that were fairly close together in the kitchen. The first was the microwave stopped heating. The second was the refrigerator. Though it was still working, it was not reliable. It will cut off periodically then come back on. We had to go two to three weeks without a refrigerator and they agreed to replace the microwave because they couldn't get the part for it. We're having to wait two to three months for the microwave then we chose to go ahead and use the money that they were going to pay to rebuild the major part for the refrigerator and apply it towards a new refrigerator. That's going to take two to three months to get.

When I turned the AC on, it was humming. The repairman who came did wonderful. American Home Shield is a good company and I like them. The only thing is sometimes when you first sign up, they tell you stuff then all of a sudden, when it's time to come out and fix certain things, they don't cover it.

The air conditioner and heating was not distributing warm air to all the areas of the house like it should be. One of our dampener motors went out and thankfully, the tech from Crispy Air & Heating who came out happened to have the part on his truck and was able to get that fixed. It was fast and efficient. Now, we have nice warm air throughout our house in the wintertime, which is beautiful.

American Home Shield has sent out people to fix a few things. Recently, it was a water leak. It was on the outside of the house, so they didn't service that. I also had a water leak inside the house and they did fix it. I called back because the plumbers had cut holes in the walls, which they didn't fix. But AHS sent out a couple to fix that for me.

We had a leak under the sink in the kitchen. They came and checked it all out. They resolved it satisfactorily. But we went away and when we came back, there was still a little bit of leak. They had replaced the garbage disposal and fixed a faucet under the sink, the shutoff valve, to make sure that was good, because it was supposedly broken. But there was a tiny little bit of dripping, nothing like it was before. We called back when we came home. They came out again and said it was the old faucet hose, not the original problem. So, we'll end up having that replaced at some point. But it's not really that noticeable.

The pipe started to leak and the repair guy got here the next day. He was prompt and helpful, and my wife was happy with him.

We claims for our washer and our refrigerator. The process was great on both of them. On the washer that wasn't draining out, they had to come twice to fix that problem. For the refrigerator, they replaced the ice maker. AHS has great customer service.

The toilets and tub were backing up. We used a different home warranty company last year and could not get them on the phone to get it addressed so I paid someone to come in and clean out the lines on my own. The situation presented itself again a few times and All Hours Emergency Plumber came out and diagnosed the problem as being the vent pipes that go out in the ceiling. There's a bend in there somewhere with the possibility that they need to be cleaned out and that's not covered under Home Shield warranty so it will cost me 450 bucks if I decide to get that done.

It's going great with American Home Shield. They sent the technicians who installed a new furnace and changed the coil for the air conditioners. With the experience I've had, I will keep continuing with American Home Shield.

American Home Shield is pleasant. When one of the contractors was running behind, they kept me updated and I appreciated that. Recently, the furnace wasn't working right, so a contractor came out to evaluate it. They went ahead and told us our options. They’re suggesting replacing it. American Home Shield will cover up to 3,000, and it's going to be around 6,000.

I just need to be clear on what is covered and what is not for as far as the service with the air conditioner. When the guy came over, he said, “If we replace the coil, the only thing you guys would be responsible for is just the Freon.” And there was a bunch of other charges that the lady I spoke to from American Home Shield said, like switches and the coil line. I'm still confused on what I have to pay for. So somebody from AHS was supposed to call me back. I thought more of it was covered. Other than that, the customer service is fine. I've had them send a contractor to come fix my oven and they did fine with that.

We were having problems with the burners not working right and we had an electrical sound happening with them. AHS sent out a tech and he was saying that there were a couple things that were wrong with it. Also, there were issues with some parts that couldn't be replaced because they couldn't get them anymore. So, we bought a new stove at Home Depot, then AHS is supposed to send us a check for $600 and we're still waiting for that.

So far, customer support has been really great. We've used them three times and it was easy to do. AHS has worked out for us so far. The people they have sent were very professional. Rooter King was here to fix the garbage disposal and it was fairly simple. The tech walked us through how we could troubleshoot in the future instead of calling. You just never know what could be wrong with the house. It feels good to have some insurance and assurance. AHS is easy and affordable. But, it would help if I could pay everything in advance for the year rather than having a monthly payment.

I had service for the stove and Whirlpool didn’t have it in stock but it’s going to be brought in next week. The claims process was wonderful. American Home Shield was very quick, up to the point and very effective. I’m happy with them. The warranty is good and I need it.

Each time I call, I get people that don't speak English. I cannot understand them. They cannot understand me. I explained to the lady in detail what was wrong. She didn’t understand me. She sent a plumber down here. The plumber came and said there was nothing wrong with the plumbing. The water comes into the tank good. “But we do not repair steam apparatuses.” The guy reported back to American Home Shield that they did not work on such things as that.

The rep that I spoke with guided me on how to make a claim. She sent me some emails, just in case. When a few things went wrong at pretty much the same time, she told me that I could put in one claim for all the items that were needed. It was wonderful. I thought that I would have to pay individually for each product that need to be looked at. So to hear that I didn't have to do that was a blessing. For my recent claim, the contractor scheduled me within two days. In two days, they were here and the request was put in that day. It took about 10 days for me to get all the parts. They were excellent. The only thing is that I am missing my washing machine and they are still waiting on the part.

American Home Shield's service is a little questionable right now but for the most part, it's been good. I'm having trouble getting the dishwasher that they delivered to me installed, but they're working on it. They're having a hard time finding somebody to install it for me in the area, so I don't know why that is because I was able to get him pretty easy to come out and try to fix it and he was the one that recommended that they give me a new one. AHS gave me a new one, which is sitting in my garage, but nobody can come out and put it in. It's a little bit of a mix-up, so I'm a little frustrated right now. But overall, they've been great. I've also had a claim for some plumbing work. I've had them out for the water heater, too. Everything has been great up until this little glitch. They respond well, and they're on top of it for the most part.

Pipes had cracked and that alarmed my alarm company for my kitchen water sensor. A&M Plumbing came out, looked at it, and said it was a manufacturer defect. They ordered it and then came back out to put it in. Overall, American Home Shield does a great job.

I had a couple of sockets that sparked when I plugged something in. DT Electric checked it and everything was fine. It was the lamp that was actually bad so I threw it away. And then the socket in the kitchen stopped working because when I plugged in my coffee pot in one socket it sparked. All of a sudden, I had four other outlets go out. DT checked and the tech was going back and forth. He was testing all the outlets in the kitchen. He opened them up and saw the one that had sparked had a loose wire. He fixed that and checked the circuit breaker. Everything's fine now.

In our recent claim, when we turned on the washing machine, it would start up and run the water, but it was not washing. The gentleman came out and worked on it. He explained it was the agitator that wasn't connecting and he said he fixed it. We started washing a week later and we realized that the machine still wasn’t working properly.

We opened up the hot water closet to look for something we thought we had placed in there, and we noticed that the pipes were dripping heavily. So we contacted AHS. They provided Taylor Plumbing. He came out a couple of weeks before Christmas and said that we needed a new hot water tank. It turned out that the old hot water tank was physically smaller than the new standard hot water tanks. My husband had to take off the door, the frame, and part of the wall. Then Taylor came out last week and drained and removed the old one, and put in the new one. He was extremely professional, very nice, friendly and personable.

I only had the one incident with my thermostat. American Home Shield got people out here fairly soon, so I was happy about that because I had no heat for three days. We shared stories about my son's experience with his furnace and the tech argued with me and said, "No, he did not get a whole new furnace for $4,000." I said, "Well, yeah, he did." His attitude was a little off. But all he did was scrape the little connections to my battery inside my thermostat off and put it back up there, then it worked. So, I was embarrassed about going without heat for three days when it was so simple.

One of my units wasn't heating. The contractor came and rectified it on the first visit within 30 minutes. American Home Shield has been worthwhile for us. I encourage people to use it.

Before Christmas (2021) I put in a service request through AHS, my heater wasn't working (coldest part of the winter too). The service contractor came out about a week later to diagnose the problem and in the process determined I had a crack/hole in the heat exchanger in my gas furnace located on the roof. Immediately the service tech informed me that he was tagging the unit as condemned and he would send in a request for replacement through AHS. Being just before the holidays I knew it would take a little time to get results on the request, and here we are a week later and I find out it was approved (yay!?!?). When I was speaking with the AHS rep about it I was told I had some out of pocket expenses, which I was knew there would be some, consisting of Permits and Crane charges.

For my most recent claim, Home Shield had me an appointment the next day and it was all good. US Air Conditioning's tech came out and the guy was awesome. He fixed the issue, no questions asked, and it was very quick. Also, he was very cordial and pleasant to deal with.

The bake on the oven was not working. When the tech came out, I also told him about the eyes on my stove. He checked all of the eyes and two of them had bad switches. He replaced those switches 'cause it would go out of control and it couldn't be turned down, which was kind of dangerous. Now, I'm completely happy. Everything has been resolved. He also gave me some tips on how to take care of my oven. I was very pleased with him. I wasn't thinking that my warranty would cover my stove. I thought I was going to buy a new one. It was just only $75. I couldn't beat that. Overall, the follow-up is good with American Home Shield.

The glass top stove that I had got a crack in it. It took less than a month from the time I submitted the claim until the contractor called to schedule something. I sent them a picture of the model number and the damage. And they came out with one visit, with the right part and replaced it, as opposed to coming out, looking at the part, having to reschedule. I like that. It’s a one-stop shop. It was a good deal for me. The only issue I had with American Home Shield was that after the first year, the price went up by a third. But I called them back, and we met somewhere in the middle. It’s more than what the price originally was but less than what they wanted to raise it. So, the rep called back and negotiated some more. Other than that, the warranty is good to have. So far, it seems to have paid for itself.

I have always had good experiences with American Home Shield over the course of the years that I have had them. But when we ran into this COVID problem, all it takes is one store or one organization to say, "We don't have the part for that", and everybody else follows suit. Five years ago, you could get a stove for $600 or $700. Now, you can’t do that because everything has gone up. They still want to pay only 600 or $700, and the rest you have to come out of your pocket. Well, the purpose of buying American Home Shield insurance is to keep you from doing that. They should keep up with the times. I'm dealing with them right now and this is the best time that they could shine by the simple reason, nobody can find parts for anything. American Home Shield, come on, you can fix that. Bring the cost up a little bit if you can't get the part. Start paying a little bit more.

We were using our microwave, and then all of a sudden, the screen went out. We tried to reset the breaker. We tried to do all the things that we generally had done before, and nothing seemed to turn it back on. When the vendor came out, they took out the screen section part off and moved some of the wires around. It must have gotten loose just with use, retightened it back up, and then it worked fine ever since.

I had a leak underneath the sink. The tech found a leak in the disposal and he replaced it. He did a great job. He was a super nice guy. AHS's service is great. I definitely recommend them. They stand by their product. I've never had an issue with them not covering something.

My toilet was leaking and I did a claim for it to American Home Shield. I got an email stating to me who the person coming was and when they were gonna be on their way. Overall, I'm satisfied with what AHS has been doing. In times that I used them, they've come through.

When we had a plug in our kitchen that wasn’t working, I went online, requested for service and it was a rather quick response. The electrician called me then he came the next day, and he was in and out before we knew it. He was very efficient, knowledgeable and took care of the problem right away. We just purchased a house and moved in a little over a month ago. Now we're having a little problem with some of the plumbing fixtures, so we're in the process of having someone else come out.

It took a long time for the back of the toilets to fill up. It was some valve that was broken in two of my toilets. I called American Home Shield and someone called me back the next day. It was three days total. They were quick, helpful, and very professional. I always know if I call American Home Shield, they know the right people to call and get the job taken care of.

My AC unit was out and it needed a new compressor. The claim process with American Home Shield is pretty simple, easy and good. They’re great. I noticed that the monthly bill has been going up, though.

The garbage disposal was leaking at the bottom and where the electrical cord goes in. It usually takes a couple of days for people to come out, but the tech called me and said he will be out between 8:00 and 12:00 the next day, and 8:30 he was here. He was good. He went on and changed it out, and he was gone. At another time my freezer stopped freezing. I called a refrigerator guy out and he came. He called me the same day, because I put the thing in on a Sunday and he was out the next morning. And I said, "Wow. This is surprising. It usually takes a couple of days before you heard from anybody." He said, "I don't play around with people's food." I like that if stuff breaks in the house, I don't have to come out of pocket so much. It's good. I tried to talk to some of my friends that don't have that kind of coverage and tell them, "Hey, it's good to have."

My stovetop and oven had no fire under it. It was just popping. The sparks were flying. When the techs put the igniter on there that day, and then I went to put some food in the oven, it didn't heat up. I had to call them back. When they came back, it was another tech and he said that it needed a gas valve. It wasn't getting the amount of gas. I put a chicken breast in there and it didn't do anything for about an hour. The fire came on, but everything got no gas. So, they had to order a gas valve. It hadn’t come in yet. Today, I received the cooktop for the stove. They will call me to give me a date that they gotta come and install it.

Water was backing up in the sink and it was December 26 when it started. The plumber who came a day after I filed the claim was professional and quick. He diagnosed it quickly and took care of it.

Our washing machine kept running water. The techs had to change some kind of cylinder. They had to come back once because they opened up the package in front of me, and it was broken. Then, when they were taking it all apart to put in the cylinder, another part broke. So, they had to replace the cylinder and something else. I wish the parts didn't take so long to come in, but that can't be helped. Right now, everything is good. Having American Home Shield is more economical.

When we first started with AHS, the service was good. Then we got into a situation where I would have to call for service and I’d be on hold forever. And sometimes I couldn't understand what the reps were saying because they didn't speak English very well and it was very difficult. Now, I've learned that I could go online and request service. And that has made the biggest difference in the world. So now, it's a lot easier and I'm very happy with the company doing what they do and helping when you really need help.

We couldn't get the water to turn on in my son’s bathroom. It was a pool faucet and we weren't familiar with it so, we were having trouble. The repair guy responded right away but he had to schedule a couple of days out. When he came out, he told us how to work that type of system and it ended up that nothing was broken. Having a home warranty is for the just in case. It's almost like your health insurance. You hope you never have to use it but it's nice to fall back on if there is going to be a problem and hopefully, that issue will be covered by it, which is our result. We're satisfied and not disappointed with American Home Shield. It has helped us so far.

With a busy work schedule, having American Home Shield gives me peace of mind. To be able to file the claim and know that I don't need to be following up with anybody is a big deal. When the washing machine was not spinning and draining, a contractor was able to get here in less than 24 hours after I made the claim. They were efficient and very quick and prompt. In some cases though, it will take longer according to the issue.

AHS is reliable. Their techs are right on time and very helpful. The heating element went out on my dryer and on the washer, there was a clog that was causing it not to drain. There was also something wrong with one of my refrigerator's defrosting units. The tech fixed the washing machine right away but for the refrigerator and dryer, they had to come back.

The contractor sent out a very personable employee and they did a good job. They examined my water heater, told me that it was shot and they would report and be back the next day, and they were. They put all the extra new stuff on it that the other one did not have.

The dryer door broke at the bottom and the technician that came was good. It was a good experience with AHS.

The toilet was leaking in the back. I noticed it when my water bill tripled. I figured there had to be something wrong. So, we figured out it was a toilet that was leaking. So, the contractor came and in 15 minutes, they had the whole thing fixed. I like the way that things are handled in a timely manner and people are always ready to explain what is and not covered. American Home Shield seems to cover a lot. I like the fact that when something breaks I don't have to go looking for somebody to come, that AHS gets somebody local and sends them. It is a good idea to have.

I'm always on the go and because I don't have time to do the minutiae and intricate details and call a vendor to come out and do XYZ, American Home Shield is a way for me to have some type of maintenance in place to manage when things need to be repaired and maintained. With American Home Shield's customer service, there were times when it had been challenging, but they've put forth some effort and have been attentive to a lot of the feedback given. These past couple times when I needed to use it, they definitely improved, and in my last two cases, I've been pleased with the subcontractors.

I had a leak in the wall and I figured it was probably a pipe. So, I called American Home Shield. It turned out not to be a pipe and that the roof was leaking. We're going through my home insurance now so I don’t know if I need to call AHS and get that money back that they took for calling them. I also had claims for my refrigerator, the heater in this house twice and my dishwasher once. In my last house, I had claims for the dishwasher, a microwave and a bathroom fan. The technicians were good but Oak Harbor was not that good.

American Home Shield is reliable and the process is good. I called them for my washer that was broken. I had to wait a long time on hold but once I spoke to them, everything went well. They called me back, said somebody will get in touch and it went smoothly. The guy was very professional. He came in, tried to fix it, but he needed the part. He ordered the part and when the part came in, he came back and put it together.