American Home Shield Reviews

We had pipes and water line hoses that were leaking, and the guy that came did what he had to do with the water pipes. We hadn't turned the water back on right then. A couple of days or so later, because we were doing some repainting and stuff in the house, we turned the water on, and one of the pipes was still leaking. So, he came back out and evaluated the situation. He left. Then he called back when he got what he needed, and he came back and fixed it. So, he's very professional. He did an excellent job. As far as American Home Shield, they are true to their word and that means a lot to me.

We had a lot of issues in one bathroom, low to no water pressure in both tanks, the toilet wasn't filling up properly and there was smell coming from the drain. The contractor gave us some stuff to clean the drains, fix the toilet, and replace some pipes underneath the faucet. Everything worked except for the faucet so we're going to have to do a faucet replacement. I was told that that ticket had to be closed out, and then we'll do a recall where they come back out and we try something else to fix the problem. On the website, I would have liked a comment section where I could kind of explain what was going on instead of just ticking the boxes because it was several things that were kind of connected. But it ended up being okay because Mr. Rooter called and I explained it to them.

I called recently about the leak on my water heater. The tech came out pretty quickly. He was done in 40 minutes and he told me what he did. I found out my water heater is 40 years old but the guy told me it was still in great working condition and so I took his word for it. American Home Shield covered stuff that wasn't repairable to begin with.

My overal experience with AHS has been pretty easy and dependable. I've had 10 leaks in my house and Springdale Plumbing was sent out each time. They come out on the same day I file a claim and the techs are great. They've even come out on weekends before. They're timely, professional, and they fix anything. They go above and beyond.

I've used American Home Shield a few times and I've been pretty happy with the service. They're always really prompt to get someone here as quickly as they can. A couple of times, they had to order parts for me. We've lived in the house for 10 years, and the garage door wasn't going down, but it would come up. The guy got here and he kind of knew what the problem was. We'd deduced that when we were removing our Christmas decorations out, someone might have kicked the little photosensor on the bottom and it was out of alignment. I had checked my owner's manual to troubleshoot and it said to look for the light that was on there. The light was on. But he said, “You have to really get down on your knees and look at it directly because if it's flickering, it's not set. It has to be steady light." So he adjusted it and it worked fine.

I bought a new home a little less than a year ago, I filed a claim because my hot water heater was leaking...specifically the drain catch pan. They sent someone over who replaced a valve, and declined the pan. In the mean time, the value did not fix anything, the pressure release valve is still constantly dumping water out of it... Yes, into the pan, which leaks. We kept calling and getting blown off by the plumber. Needless to say I spoke to them again today and they ask me to pay another $75. I said, "Why would I pay you again to fix the same problem that you didn't fix the first time (multiple), I have no confidence that paying again will result in my satisfaction." All in all, this company and warranty is fraudulent. I'd urge anyone reading this to choose some else to protect your investment.

I called American Home Shield out to check my furnace and ATR came out. I told them I need a new thermostat. If I set it, it's not coming on when it's supposed to. The tech checked the thermostat and checked under the house. But he didn't do anything for me. I was told that I got to show him what it is. It has to be doing it when the tech gets here. That's 75 dollars every time I call and AHS has given ATR twice. I'm not really happy with them. Also, I called twice and they keep telling me I'm first in the queue. I'm not first in the queue. If I were first in the queue, I wouldn't be sitting on the phone for 15 and 20 minutes and nobody has come to the phone.

I called in and requested service for the washing machine. I was very specific about what it was not doing and that it wasn't agitating. The rep did a video with me, too, and I pointed to the part and told her it was not going back and forth. What the rep put down when they sent out the technician was that it wasn't going through a cycle. The tech from Accord Appliance didn't have the part that he needed. He said he had them but didn't put them in his truck because that was not what the work order said. If a rep doesn't understand how an appliance works, they shouldn't be answering the phone. The tech had to come out again a couple of days later. Other than that, the overall claim service has been very good.

We had a heating unit issue and a technician was sent out, but the repair was above his pay grade. He escalated it to another technician within that organization. The other tech came out here. He's professional, efficient, and he got the repair done. Having American Home Shield, I like not having to come out of pocket for thousands of dollars. With the monthly payment plus the 125, you can wipe the sweat off your brow.

About a year ago, we had a claim for a toilet. They never finished fixing it and we couldn't get him to finish fixing it. We just gave up and got an outside person to work on it. At that time, we said we'd give American Home Shield one more time because we had had them for so long and we were happy with them. But after this last experience, we're done.

I had a situation about a year ago where the garage door spring broke on the garage door. I went online and reported it. American Home Shield sent somebody and it turned out that it wasn't covered and I still had to pay my fee. I had to go on my own and get it. I felt that I was cheated or taken advantage of just because somebody showed up to look at it and American Home Shield could have told me that and just turned it off. I was very upset about that. The second situation I had was with the microwave, and it took three or four tries, but the tech finally got it fixed.

The contractor fixed what needed to be fixed and everything was covered, except that $100 fee that I have to pay which is fair. I was pleased with the two things that had to be done. I had had a new dishwasher installed. The guys who installed it did it properly but they told me that there was a leak in my hot water pipe and that they didn't have anything with them to fix it. That was the primary issue but was fixed very easily. Then my hot water spigot in my bathroom faucet was not working. It was stuck so they replaced it very efficiently again. There was another issue that was taken care of a couple of years ago and it was also a very good experience.

My refrigerator was freezing at the top but wasn't getting cold at the bottom. The techs came out quickly but they had to order a part. When they came back a week later, one of the parts was the wrong one so they had to reschedule and it took another week. But when they were finally able to get the correct one, it was good. The guy told me to enjoy my new refrigerator so we’re enjoying it.

There were a couple of instances that I was not happy with American Home Shield's service. My microwave broke around the 1st of October. I filed a claim and it took them all the way until close to December to get it fixed. I was told by the company that was contracted to fix it that they didn't have the part or it was American Home Shield's fault that it wasn't in. Then they ordered the wrong part and American Home Shield told me that. They were back and forth finger-pointing. I was not happy and so I called. They waived the $100 fee. But they put me in a big bind because of Thanksgiving as I had no microwave. I had dinner at my house so it was very inconvenient. I had to stay on top of the company as they didn't call and kept me updated like they should have. I kept having to call them to find out, "Where's the part? What's going on? How come the part is not in?"

I'm totally happy with Home Shield. They've been spot-on and they replaced my dishwasher. Also, the contractors are great.

I purchased this townhome that I'm living in now, and as a recommendation, I was told to check out American Home Shield warranty, which I did. The first time that I used the warranty was for a call for an AC and furnace repair. It was getting cold and I'm also working in my new place. American Home Shield had a repair company come out and they did a great job.

I'm very satisfied with the service. They're responsive. When the contractor is identified and notified they are responsive and timely. I’m satisfied with the work that they do. If I had to shop for my own and identify my own contractor or pay for the response fee, the parts and the labor, I'm sure I would have paid five times as much as I've had to pay thus far had I not had American Home Shield.

American Home Shield has been pretty good and we are very satisfied with them. When I filed a claim for my dishwasher, the claims process was excellent and the technician that came out was very, very professional. My dishwasher is working now.

Having AHS is convenient and it's a pretty good feeling to have security. The float in our toilet was bad and it was leaking. The tech replaced the part. The claim was handled very efficiently. I live in a pretty rural area and the gentleman who took care of the problem had to travel about 200 miles. I was surprised to get it that quickly. I definitely recommend American Home Shield.

AHS sent out someone to repair my Samsung dryer. The guy put it down so badly while he was here, that it was just a generic Samsung. They had my husband climb the roof three times to check the vent when we kept saying that the issue is not the vent. The time before this time, they're sending people out that don't know how to repair anything.

Submitting claims on my computer through the dashboard is easy for me. We've had a few service requests and they were all been done pretty well. We had one where, unfortunately, our issue was not resolved. So, AHS is sending out the same people again. Other than that, so far so good for the service requests we've had so far. Our garbage disposal was clogged and that was perfect. They swapped it out for a new one. They also replaced our garage door opener. AHS is a good company.

The dishwasher wouldn't shut off. It ran, and after five hours, there was something wrong. The technician called and he came the next day. He was a really good guy. The only thing is that don't try to call American Home Shield as they're hard to get ahold of. I waited over an hour for the call the other day.

When something happens with one of the covered appliances, we call AHS and within a couple of days, a contractor would be out to fix it. They're pretty quick about it and I like that. It's reliable to get something fixed and we're not out the entire cost. We had a claim when the air conditioner wouldn't run. If we turn it on, it would make a noise like it was trying to run but the fan itself would not turn. I called on a Saturday, it was during Christmas weekend, and Certified Heating & Air Conditioning came out that following Monday. They were nice and quick in addressing the issue.

This company is so criminal. Please stay away. As a new homeowner we had an urgent leak. Their plumber they assigned to us never called us. I had to keep calling them to resolve this (IT HAD BEEN DAYS AT THIS POINT). They approved that I get an outside technician. So I had to do the work and secure this other company. When they got here they told me they would charge $200 to even look at everything and give me a diagnosis.

My furnace stopped working. I called American Home Shield and getting through was very easy. However, I was given a $50 credit when I paid in full in October or September, but it kept showing that I still owed it. So, I had to deal with that. But they went ahead and did the service anyway, and it was excellent.

I like that with American Home Shield, if something comes up, I can pay the visit fee and a lot of stuff will be covered. My washer and dryer had been acting up for a couple of weeks and I finally found my paperwork and reached out to them. The techs came out and looked at it both, and ordered the part. Then, they came back and fixed it. It took probably about two weeks because the part had to be ordered and we had to wait for it to come in. The contractor was great as well as the service technician. He seemed knowledgeable, very courteous and quiet. He did his job and left. So, I have no complaints at all. It's been a great experience with AHS so far. You'll never know when an unexpected cost arises so when you're paying the $100 or whatever I'm paying every month, it makes that process less stressful. Then, they usually cover the replacement part. I heard they will replace the item if it needed replacing. But I haven't gotten there yet.

The last two times that we've called American Home Shield, the electrical problem and the garage problem were not covered. We paid the garage guy $250 and we paid AHS $75 for getting the guy out there. The same thing happened with the electric company. We paid AHS $75 twice and then still had to pay the repair people. The service was great, but I don't like paying twice for the same problem. Other than that, AHS was good.

When the blower motor went out, I contacted American Home Shield, and the very next day, they had a company here who had a blower motor in their vehicle and were able to install it. So we were without the furnace for approximately less than 24 hours. It all worked out very well. They were very responsive and it was a very good company to work with. American Home Shield works really well. You call them and give them your account number and away it goes. They are also very upfront. It's going to cost you $100 every time you call them and that's it.

The company we had with the refrigerator made us wait four to five months. That was not a good company. But this last one, we are happy with. Our furnace wasn't working. I contacted American Home Shield by phone and the contractor came the next day. They replaced the motor. They did a good job.

I don't like that I have to have separate claims for separate things. Then, I have to pay $100 each time. But that's just the way it is. 822 Plumbing recently came out when I had a leak in my toilet and they fixed it when they came out.

The last guy who was here fixed my garage door. It wouldn't go up and down and the gears were ripped out of it. He did a wonderful job. He was very professional and he knew exactly what he was doing. He got the job done in a reasonable amount of time. I'd use him anytime. The only thing I don't like with AHS is the wait time. The tech doesn't come the next day. It takes them a week to 10 days to get out.

Every plumber I've ever had come out before, I have had to argue with. I had a leak in the wax ring. I used all my towels and the rugs on the floor to sop up the water and it was after three days because I didn’t use it. When the guy came, he flushed it and it didn’t leak because it had time to settle in. He said that there was nothing wrong there and he would be gone. I blocked him from leaving the bathroom and said that the wax ring flooded my bathroom and he wouldn't do anything. He stood there and he flushed my toilet 12 times in a row. He said it was not leaking a drop and he just went right past me. I was mad.

We've had Home Shield for a couple of years now and it's been easy. When we had an issue with our furnace this winter, support was quick and timely. The blower on the furnace went out and we were able to get somebody out within 24 hours.

I like the ease of calling and getting service right away and not having to look up for someone and try to make a decision on who do I call with American Home Shield. It just seems that at the height of COVID, I was trying to get through one evening but I couldn't make the connection when I called. Maybe staffing was a little bit less. When I called, they told me that my account number’s not the account number. They sent me to someone to speak to customer service and I didn't understand why. But when I get to customer service, they're saying, “That is your account number.” I’m trying to figure out what's going on with the little automation person.

For the most part, AHS is very good. However, the first year that I had it, I had a lot of claims. So, the price almost doubled in the second year. After I talked to a few different representatives, they were like, "Oh, that's not right," and they finally dropped it back down. If I wouldn't have questioned them, I would have been paying double. But I like that I can do pretty much everything online. Then, I normally hear back from them within 24 hours, and then everything goes from there and they work very well with my schedule. They're timely and efficient when it comes to stuff. I've also met several of their employees and they've all been extremely nice, professional, good people. Lenny's Plumbing has been amazing. If I have questions, they stop, answer them and point things out to me.

I've had to do a little bit of legwork to follow up on stuff and the techs came out to my house seven times trying to figure out an appliance. Right now, I called them out for a bunch of faucets and a hose bibb. The plumbers told me on multiple occasions that hose bibbs are not covered. However, in my plan, it does list hose bibb as being covered. Then, the plumbers continued to tell me that the only kind of hose bibbs that are covered are the frost-free hose bibbs, but it does not say that in my agreement. So, as of now, with A Plus Plumbing, I don't know what's going on with my faucets. They came out to fix them or replace them. The guy said that they were going to replace all of them but I called American Home Shield and they said I got to call A Plus. I called A Plus, left a message, and called again. But there had been no communication with this situation and as a consumer, I don't know who I should call on my behalf.

American Home Shield is very accommodating and helpful. The only issue that I have with them is the foreign intake people on the front end. They are sometimes not sure what to do. It kind of creates some complications. There's always something lost in translation and sometimes I have to call back and repeat myself three to four times before I can get what I want. But overall, I've been satisfied with the services that AHS has provided for me.

The repair guy showed up a day early for the plumbing issue, which was wonderful. He taught us some things when he was there because what he had to do, we could have done ourselves. But being first time homeowners, we had no clue. So now we know. It was a clogged trap and the clog was outside of the house but it was before it got to the septic tank. Apparently, there's a trapdoor that you can open above that clog right there if it happens before you gotta call somebody. It was easy asking American Home Shield for the request to get the help. It was a quick process. I didn't have to pull my hair out, jump through hoops and wait 15 days to get a call. The ease of it was nice.

I've had to use American Home Shield when an element on my stove went bad, and the service was great. The repair man was very nice, polite and fast. It didn't take him 20 minutes.

I had a garbage disposal issue and the techs got out within a day. Those techs have always done a great job. They replaced the disposal. Having AHS is always a good peace of mind.

This is the second time I've used American Home Shield and I'm happy. The upstairs shower started leaking through the downstairs ceiling and a contractor reached out to me right away within 24 hours. They diagnosed it easily, then they had to go get approval from American Home Shield. They were back out within a week to fix it. However, American Home Shield needs to be available without having to wait over 60 minutes for their phone line.

Recently, we had an AC problem. Took a bit long for the service provider to take care of the issue. It was poor planning on their part. They said it was a problem getting a part but they were not updating me from their end. I was calling and emailing and not getting responses from them. This is the first time I've had an issue with one of their subcontractors. But overall, I'm happy with AHS.

There was a leak in the pan for the air conditioner. So, I had to call the air conditioning company to come out and fix that. They ended up just changing the filter in the furnace. So far, I've been satisfied with American Home Shield. The service has been pretty good.

In regards to our most recent claim, AHS sent us Moonstar Appliance. After three visits, they said we overloaded the washer, that was why the washer gets a problem and that was not the problem. The washer was working. The problem with the washer was it was seeping water. After you finish laundry, it continues seeping water like that. After three times, going backward and forward, he went and reported to American Home Shield that we overloaded the washer, the washer was broken.

The shower wouldn't turn off. The internal pad was warped. The contractor couldn't get it to turn back off. Finally, they took it all apart and fixed it. We’ve had Poe’s a couple years ago and we had a guy that was awful. But we've had them two or three times since and they've all been great.

I had an issue with my bathroom ceiling fan. They replaced it because the motor wasn't running. AHS has always been very helpful.

I like American Home Shield's service whenever I call them. I get the service. Contractors come out in a timely manner.

I did a claim to American Home Shield for my stove and refrigerator, and the technicians came out very quickly. They were outstanding. Everything is working perfect now. I would recommend AHS because they are day and night from the company that I was with. Their customer service compared to the other company, once we give our problem to AHS, it's done. We pay our deductible and the rest is taken care of. I would tell everybody to get on board with American Home Shield.

The tech was very professional and easy to talk with. He was here promptly and got right to it and solved the problem. He had the thermostat part on his truck and was able to fix it that moment he was here. The furnace was running every five minutes before he put a new thermostat in. Now, it functions overnight. It will maybe kick in twice an hour when it's cold. It's performing correctly now. The experience with American Home Shield was easy and a pleasant response to my call.

I wanted to check the AC's cooling. The contractor came the next day that I made the request. That one technician that American Home Shield sent out was good. They seem to be very thorough than some other ones that I've had sent there before. I liked it when at one point, I could choose. If I was looking for AC repair, it would pop up three companies that could come and service me. And I can look at the ratings that they have on Yelp or whatever to determine which one that I would prefer. But now, it seems like they just select whoever. Also, for customers who are continuously staying with AHS' service, they should have some type of incentive on lower premium. Or, having a different deductible with a lower premium. If I have a higher deductible, my monthly is going to be a bit lower.

We got hit by lightning and American Home Shield said they would help with the electric, but came back and said they wouldn't help. We have only tried to use them for two instances. So, we're one for two. The second instance was all right. But we want clarity. They blanket statement what they will cover, and when I need them, "Oh, we don't cover that." For example, it says air conditioning repairs are covered. All of a sudden, they would say, "Oh, but we don't pay for Freon." But that's not anywhere in my contract. So, it's these little surprises that keep coming up that, if that was in their declaration page, it would be clear and I wouldn't have those questions. But they're general, and all of a sudden, "Oh, yeah, if it ends up being this, we don't do that." We almost canceled them. I'm unsure if we're gonna renew next year.

I had a leak in my kitchen sink. It was quick and easy to do the claims process with American Home Shield. The technicians had to come back. They had to order the part, and then make the fix.

I found a leak in my bedroom. The carpet was wet. I had a slab leak and that's a pipe that's in the slab that's leaking. American Home Shield couldn't cover the amount of the repair. The only thing they could pay was up to $1,000, and the repair was 5,200. I'm not happy about it ‘cause I'm paying American Home Shield to fix something that they won't cover.

It was very good when I spoke with the AHS rep. When they got in touch with the techs, the techs got back and it didn't take an hour. The techs had to fix a pipe that was broken. They diagnosed the problem and told us when they could fix it and they came out when they said they were coming and fixed it. It exceeded my expectations. I thought it would take much longer.

I filed a claim for a 27-year old dishwasher and I couldn't do it online because I needed specifics in there. I called and I was on hold for two and a half hours and then there was a little bit of a language barrier with the rep. The rep wanted to take a book out and recite it to me instead of listening to my problem as a 20-year consumer of AHS. The language barrier made things very frustrating for me because I don't feel like I could explain my problem.

My air was working but it was not cooling. Getting through to AHS was very easy. The rep was very pleasant. She gave me the name and number of the contractor. They reached out the next day. The tech was very nice and professional. He said the filter was dirty. AHS is reliable. The follow up is great. I'm glad that I have the service.

One time, I was thinking about not having AHS anymore because when they would send people out, the people would sometimes do what they’re supposed to do, and then sometimes they wouldn't, so I was despondent. I just didn't give up. The last time, my washer wasn't working properly and they sent someone out. The person just looked at it, ran it through the cycle and said that it was working fine. Well, it wasn't as I just used it. Then it went on and worked. When they called and said the job was completed, and I said that it was still not working, they sent the person back. That time, the person actually looked and took it apart, and found out that a part was broken on it. They ordered the part and when the part came to be put on, they couldn’t get it on. So then, they replaced the washer, which I was very much appreciative of.

My disposal was leaking. The contractor provided 100% beautiful and perfect service. The tech checked my disposal and tested it out. He assumed he couldn't fix it and then he decided to switch. It was very simple and fast. I had a problem with my AC coil and AHS sent someone who was very clean and professional. He replaced my coil and I'm very satisfied and happy. American Home Shield has helped me save money a lot. They are a great service and they are punctual. I love it.

Brown Air Conditioning & Heating came out for my air conditioner that wasn't working. They diagnosed the problem and they thought they had fixed it but the problem was different from what they thought it was. They had to come back and fix it but they didn't charge me.

I had a broken disposal and the contractor came out when they said they were gonna come out. They did a great job with it.

I did a claim to American Home Shield for the plumbing, and immediately, I received an email that they assigned the plumbing company. I called them and they were ready to schedule it very quickly. The guy was very knowledgeable and experienced. He said he needed to order this part. I got a call the next day that said, “Hey, the part is coming in few days,” and they wanted to schedule on this day. Then the guy showed up and installed the faucet. Everything was very good. I had American Home Shield before and I discontinued and then I came back. They raised the price a bit but now, they have contracts with good companies. They improved a lot.

On my most recent claim to American Home Shield, I was pretty disappointed with them. They had someone come out to fix both of my humidifiers in my bathroom, and he had brought a humidifier with him and he said it didn't work. When I got a call from American Home Shield, they said that I would need something on my roof, which was for the vent. The guy didn't even look at the roof. He wasn't even here 10 minutes and they were saying, “Oh, it's gonna be 700 and some dollars, 300 and some dollars a bathroom.” It was two bathrooms. If American Home Shield is covering the humidifiers, they need to do what they need to do to fix them. I talked to them so many times, so I'm not gonna pay $700 out of pocket. I asked if I could get a second opinion, and they told me I could but I would have to pay for it if they came out with the same problem.

We had a refrigerator temperature issue, so the tech came out and replaced the fan. The fan was not working properly. Everything's been working okay. The temperature is back where it should be and the refrigerator is working properly. However, AHS needs to look at the customer comments based on which companies are coming out. Some companies turn out to be better than others.

American Home Shield sent All Brands for my microwave. They couldn’t fix it. So, I had to get a new one.

The heat would be on and the fan would be running. But then it would get to a point where the fan wouldn't stop running and so the heat was up 89 degrees in the house. The technician came and I had a hard time understanding him as I didn't know what language he spoke. But he went over with me what needed to be done. He fixed the GP switch and then he reset my thermostat. A week later, the situation happened again. He came out the second time and said it was the control board. He would have to order that part, but he would have to speak with the American Home Shield people first. Once he got approval from them, he would call me back. But he hasn't called me back and that’s been a week. I'm waiting to hear back from him. I also haven't spoken with American Shield since the first initial call. Nonetheless, I was satisfied when he came out the first time to fix the problem and the second time when he came back.

The garage door opener stopped working. I did a claim for it to American Home Shield and their process was quick and easy. It was a good experience. The company and technician that they used to get the repairs done were excellent. I am hoping to continue to do business with them.

I was having issues with the furnace so I filed a claim. When the contractor called me, I told them what was happening. They said, "We're only going to fix your thermostat. If it needs to be cleaned or anything else, American Home Shield does not cover that." But they came out quick. I filed the claim and they were there within two days.

I went with American Home Shield because my two daughters have it and when the repair people are here, they're good. I still have a claim out, though, for my refrigerator. We fixed one part then the other part broke at the same time. The repair man said, "Give it 24 hours for the ice to start making again." It made one bucket full. And then I dumped that out 'cause it looked not quite right because it was a new filter. The ice maker didn't work after that. We've had some really drastic cold weather, and the repair man hasn't been back to be able to finish up that part. Since it's cold, I can deal with it, but I still put ice in everything year-round. I'm gonna call the person from the area where I live in to find out what the status of the claim is.

At the beginning of the year, the claims process was shaky. I have a faucet that I'm supposed to pull on in order to extend it to rinse out my sink. And that tube that extends leaked inside. However, American Home Shield didn't want to replace it. When I called to find out, all I got was a script of whatever it was. And I just said, "Forget it" and went on. I still have the leak in the thing. But I don't understand the reason why AHS denied that claim. The recent issue was several things. My garbage disposal went out, the water was backing out when my washing machine was rinsing, and there was stoppage in my shower so the water rose. The first company American Home Shield sent out didn't do anything. But the second company they sent out repaired everything. They were good. So, I was satisfied with it.

I just bought American Home Shield about a year ago, and they already had to send somebody twice. Both times, they were very knowledgeable and helpful. This time, I’m just waiting on the part to come in to get my washer fixed. I called Home Shield first, and then they got me in contact with who was going to come and do the work. They did wonderfully.

I got a leaking problem in my guest bathroom. I had a plumber come and check it out. He came on time and everything went well, but I'm not sure what's going wrong. Also, he wasn't really sure, ‘cause he was asking me. He was trying to fix it. But it took multiple times. The leaking problem is still there, so I scheduled another appointment for him to come again and see if there's anything I can do or if I have to replace the faucet.

The refrigerator has not been fixed. The contractor said they were ordering the part but I haven’t heard from them for a month. I called them this week and they said that American Home Shield hasn't approved it. I called American Shield and they said the contractor has not sent anything. I'm very disappointed with this service. The request was closed and I'm not sure what's going on so I have to call the company again on Monday.

We just started with American Home Shield and we did have to make a service call regarding a water heater, and I was not too thrilled. It took four weeks to get a water heater. Luckily, the home that the water heater was needed at was a second property that we own. The ones living there are military and luckily, they were able to go to base to take showers because that's where they work. So, that was how it was done for four weeks, which really sucks. There was no communication the first two and a half weeks. It felt like every time I called, they read off a script.

I had low pressure in my bathroom. The tech couldn't help. He said I live in a condo and that's how it is. So, I ended up paying $75 for nothing. My AC wasn't working well back in the summer and I called somebody. There was a mix-up with the appointment so I was expecting somebody to come during the weekend and they never showed up. But overall, I'm pleased with American Home Shield. Requesting for service is easy.

We had a call with our oven that could not be repaired, yet American Home Shield only gave us half of what a brand new unit would cost us to replace. But when the heater wasn't working, the contractor took care of the issue.

A tech came when my dishwasher wasn't working. He got it right away, and he was very polite. I was very impressed. I took American Home Shield up with this house in July but I was with them when I bought my other house for a year. I had a house in Arizona, and I had them for a year or two. My only problem with them is in New Mexico. They're outrageously expensive here.

A faucet leaking from underneath the fixture itself broke and American Home Shield sent out Whitney Holdings. But they said they need $160 for modifications before they'll come schedule the appointment to come out and the plumber wouldn’t discuss the work. They told me it will take at least six to eight weeks to get a replacement faucet. I asked what modifications they would be doing and they said the ones needed to make it able to make sure the insurance is still in place. I asked them what they would be doing and replacing but they never told me. So, I asked to be reassigned. Finally, a few days ago, AHS said they'll make a settlement with me for $80. I can't get a plumber for that but I’ll at least get a plumber that I trust in the house that will tell me what work he's gonna do before he does it.

We've been pleased so far. The claim submission process has been very easy and timely. The garage door had gotten off its track so we weren't able to open and close it. The contractor was able to get it back on the tracks for us within the day. He did a great job and we were very pleased with him. With a home warranty, it's nice to have that added protection without a lot of extra cost. You never know when things are going to go wrong.

American Home Shield is a great company. I called them when my furnace quit working then I was given the contractor's contact information, phone number and name. The contractor assumed the issue was the control board and when that was verified, they brought a new one out.

We pay our premium. If something breaks within the house, we call American Home Shield. For each thing that is broken, we gotta pay a $100 fee, and that’s what I won't agree with. I will be checking to see if I can find somebody better. Hopefully, AHS will improve for the best and not for the worst.

The request process has not been great so far. We have a heating issue and it's a unique system, and it needs to get fixed. And it's cold where we're at. It has been several days and we still don't have a contractor assigned. It's a bit frustrating. Apparently, American Home Shield is struggling to find a contractor in their system that works on our kind of heating system. I offered up an association for all the contractors that do that kind of work and they have a website with a list, but I haven't heard anything.

I called the contractor this morning and they said they don't know when they'll be able to get to my claim. I called up American Home Shield and asked if they had anybody else. They said no and that they'd get back in touch with me. Two hours ago, the contractor called me and told me they will be at my house tomorrow between 10:00 and 2:00.

The first vendor did not respond. I called AHS a few times and they said that once somebody accepted the job, they cannot take it away. That is something I suggest they look at because this is somebody who actually took the job then did not reply, respond to my calls or anything for quite some time, and then they said they’re gonna be coming one and a half weeks later.

There was some water leaking from my master bathroom into my laundry room. Eagle Plumbing came out and repaired my toilet that had a seal that was broken underneath it. The plumber ended up having to cut open the ceiling of my laundry room to take a look at the underneath to see if there was any damage and also to help it dry out ‘cause it had been getting dripped on from the drywall. American Home Shield met my expectations. Every other time I've used them, they've done a fantastic job. It works the way it's supposed to.

The washing machine connections were leaking so SDL came out to repair it and the simple repair didn't work. They had to cut into the drywall and replace the whole pipe and hose bib. They did have to order parts. They had to get permission from American Home Shield to cut into the wall. After they got the permission, they rescheduled the appointment for the following week. The repairs have been completed so I'm satisfied with their work. I just haven't received follow-up from American Home Shield yet to get the drywall repaired because the hole is still there.

We had a light go out in the dining room and it turned out the wires weren't all the way connected somewhere in there. The repair guy fixed it and everything's working great. American Home Shield is a great program. It's easy to file a claim and the contractors call within a few hours or a day. So, it's quite easy.

I've been with American Home Shield for years and they've been good for the most part. They have a straightforward claim submission process. I do it online. If I have an appliance break down, I just pay about 100 bucks fee and they fix it. Recently, one of the burners on my stove gas cooktop was not functioning properly, so they sent somebody to fix it. He was very good.

The last time, it was a very good experience. The vendor had to come out three times because we didn't know it was a thermostat issue. But it left a very bad taste in my mouth for American Home Shield. And it wasn't so much the people. Sometimes, I get a representative that is very hard to understand, so it's very difficult to work through the process, know what I need to do and what my policy is all about.

The water heater went out. The AHS rep on the phone when I submitted a claim was good. It was a holiday weekend, but the plumber called me the next day and they let me know. The plumber diagnosed the problem right away, thermostat. Somehow he had the right thermostat in his truck and he fixed it immediately. He came within five minutes of the earliest time they said they were coming. It was good. It works great now. I just had trouble with one of AHS's vendors when I needed the entire air conditioning unit.

American Home Shield has done a good job for us, but I had a major issue on a dishwasher with them. When we try to run the dishwasher, water would run out in the floor. I called them the 4th day of June. They sent somebody out to look at it and the guy made the statement he could not fix it. However, I kept going back and forth and calling American Home Shield. I had six pages of notes. They finally decided they were gonna send somebody out for another opinion and the next guy looked at it and said, “It can’t be fixed.” He sent a thing in then the warranty company said, “Okay, we will replace it." But it took me from June to the 5th day of December to get that done. That was a major issue, and I didn’t like that. But normally, I don’t have any issues with American Home Shield.

The vendor called me, said they would be here in 30 minutes, and they were here in 30 minutes. The guy came in, found the problem within 20 minutes, and he was gone by 45. It was something on my fan and he just fixed it in and it has been working ever since. So, it was excellent. Nowadays, it's hard to get somebody to come do some work. But American Home Shield contacted and got the issue resolved the same day I contacted them. They were right on it. So, they're very efficient.

American Home Shield does what is written that they're gonna do. I had an issue with a running tub faucet and Anywhere Plumbing fixed it pretty quickly. If you want a company that exceeds your expectation, you may want to go with American Home Shield. They do a roof repair, which most companies don't, and they take care of the house from the outside in.

I usually put my claims in online. It sends me an email whichever company American Home Shield chooses. Two companies have been out and they have done a good job. Recently, I had some blockage in some of the lines. The plumber told me what was wrong, got it fixed, and showed me that it was fixed. Said "Thank you," and that was it. Having the warranty is a peace of mind.

I called AHS as I had a couple of different things going on with the plumbing. A faucet drain spout wasn't working right. The plumber made the adjustments and fixed that. Then my wife said that there was another clogging issue on the two full baths that were underneath each other that both use the same service lines and drain lines. He said he didn't have a service order for that. Well, I said very clearly I was having a drainage problem that was somewhere in the line and affecting both toilets. He just looked at it and said that he wasn't seeing an issue at that time. He also made some adjustments on the toilet to get it to flush. Right now, it's like an off-and-on issue.

American Home Shield usually upholds their end of the bargain and fix what they come out to fix. We had our pool looked at because it was leaking. We had two toilets that the O-ring was leaking. We need to call back because one of them runs at certain times when no one's using it. The overall process with AHS is great. It's worth it just to pay the service fee and then have issues taken care of. It's less money out of pocket.

The overall claim process can take a while. It depends on the availability of the people that they send us to. Also, we've had to replace two HVAC units ourselves because they just try to patch it up every single time and it kept breaking. Maybe there can be some sort of service where if we want something replaced, there could be some sort of deductible to pay and they could cover the rest. Other than that, it's great for big ticket stuff.

I am very impressed with American Home Shied. I'm happy with the claims. Recently, the refrigerator was leaking and the freezer was not working. The contractor could not get the controller card. It was out of stock. Luckily, they were able to understand that is not something they can fix. So, I was happy about that.

The major things that are critical for us are the attention to the service and the timeliness of the service providers. We recently had our dishwasher broken. The contractor sent a technician. He repaired it well and fast. And he was knowledgeable. But I'm not very satisfied with American Home Shield, because they usually send technicians who come very late or who are not very knowledgeable or prepared for the job to be done, or don't have any qualification for that. For example, we had a sewer pipe leak from the toilet. And they just changed the flange of it, not the pipe. But the thing is the pipe is cracked. The technician saw that fact but didn't pay attention to that. He called AHS, who told us this particular service is not included in our plan, which is ridiculous because the pipe is cracked and it causes the leak. And he just changed the flange, which is a temporary solution.

The contractor that came out for my furnace was awesome and I liked working with them. They came out promptly after they were assigned, and the guy looked at everything I talked about. He was very thorough. He was also good at explaining everything and answered all of my questions. I like American Home Shield's online process and the mobile app. However, I've had a couple of instances where I've filed claims and I have had bad contractors assigned or I’ve had to get them reassigned. It's been difficult, even getting things scheduled. I’ve had a contractor assigned that said they're gonna come out on a constant basis, and they never do. I called the company and it's not working out. I'm overall disappointed.

We've had to call people out three times now for the fans and American Home Shield keeps on sending the same company who keeps on saying that there's nothing wrong with it. But yet the low and medium fan speed is exactly the same. The tech is saying there's a slight difference and I'm saying there shouldn’t be a slight difference, there should be a notable difference. There’s no sense in me calling back again about it if nobody else is gonna come out except for that one guy. He said it was not worth even bothering with. I told him, “You’re not the one that has to sleep on the bed at night and needing more air without having a tornado on the high-speed.” I just need to have a good fan that’s going to work.

I wish that I could give minus stars! This company is a complete joke! First, the customer service is HORRIBLE. No one understands English enough to even care what your issue is. Second, they stick to a script for customer service answers instead of actually answering your questions and offering assistance. Third and most importantly, this company will not take responsibility for damage caused by their contractors even if they cause damage to what they are supposed to be repairing!

They tune up my AC and my furnace every year and it's always dispatched through American Home Shield. I schedule through the website and then Steinmetz calls me to set it up. Both the companies do a great job. American Home Shield does do a good job of reminding me that as a policyholder, they've got a, not just a convenience, but a fixed $75 price setup. They send out an email blast. AHS is also priced fairly. The contractors come out in a timely manner. They're professional.

I would advise that anybody that has a house that's at least 10 years old to get American Home Shield, because things go wrong and they take care of it. I had a problem where the furnace was leaking a month ago. I called and the repair people came and repaired it. Unfortunately, after several days, the leaking started again, so they came and repaired it again. When I left the house yesterday, everything looked to be perfect. The repair people were friendly and good, and I liked them all. I also like everything about American Home Shield and that it saved me some money and gave me the protection that I paid for.

I've had American Home Shield for a few years now, and I have not been disappointed with the timeliness in them dispatching my call out to whatever service is needed. I've had someone out to repair a refrigerator. I've also had someone out to look at a leak in the bathroom. The AC didn't work one time. Over the last four years, they've been very quick in dispatching the repair out and the people who they've sent have done good work. I haven't had to call back and say that something they repaired stopped working again.

I had an issue with the transformer in my unit and American Home Shield sent somebody right away. He put a new thermostat in. On the electrical side, I need to do another claim. When I initially first did one, the people that came out said they had done some work, and they didn’t do it. They just submitted an invoice to American Home Shield and got paid so that left me with still having electrical issues. They ended up sending me a check for $100 for the service fee for the electrical part, but I still needed the service done. The company that American Home Shield used for the electrical is not a good one. I even went as far as calling the people and putting them on three-way with American Home Shield and let them hear that they had been out and saw what needed to be done, but they hadn’t repaired it, and they still went against me.

The person came out and looked at my furnace and said that American Home Shield would not cover the issue. I was told that there was some water damage that was beyond normal wear and tear and that they wouldn't cover it. Also, if I wanted to replace the furnace, I would have to pay for it. So I have electric space heaters to keep me warm now because I wasn't prepared to spend $5,000. I have two furnaces in my home and they both went out back-to-back. American Home Shield did repair the first one and they covered the problem.

It was difficult to get what we needed. But now, everything is organized and customer-oriented. We're not online forever like we used to be. We can do the request online, which is good and convenient as well. So, kudos to American Home Shield. I've had to call them a few times this year more than usual. Sometimes I go years without having to use it, but it has been way more these last few months. But I'm glad I have them. There was a crack in our pipe in our shower. Luckily, we have an access panel, so the plumbers didn't have to do any cutting drywall. They were good as well. Also, all my electrical outlets in my garage went out. We tried to reset fuses, but nothing. So, the contractor just fixed that today. The tech was excellent. He took his time to explain to me what happened. I was very satisfied with them.

My furnace broke. American Home Shield got somebody and sent them over, and they gave me a new unit. They had to order it. That comes from American Home Shield. They told me it might take two or three weeks, which sucked. But it was there in a week. They called me and said, “Hey, we got it.” So, it was quick.

Alfa Appliances came out and fixed the panel on my refrigerator and the dishwasher. Before that, we did a video with them and I showed the tech the problems. That's what I like about Alfa. But I'm gonna call them back out because now, the dishwasher is stuck on clean and won't start.

I've used American Home Shield a few times and everything I've called to have checked has been completely covered, which has saved me from so much hassle and saved me so much money. Also, requesting service works quite well. I use the online part instead of calling up and it's more convenient for me.

The plumbing company AHS uses is Universal Plumbing and they are very unreliable. One time, they replaced a toilet for us and the guy didn't fit it properly to the floor so it leaked. It never worked properly. Also, they don't cover their shoes with shoe covers when they come. They're so inefficient in what they do. Then, when we needed a replacement for a hot water dispenser on our sink, it took about three months for them to finally get it and wouldn't call and let us know that it was backordered. Other than the plumbing, most of AHS's services are really good.

The garage door opener needed service. It was old and not functioning properly. The technician from Safeway Garage Doors came and replaced the sensor and tuned up other aspects of it. Now, it works great. But I had a separate claim for my oven stove. The whole range needed to be replaced and the replacement took a very long time to arrive. Other than that, going through the claim process is very straightforward.

My icemaker wasn't working. The claims process worked out very well. The tech was on time, very knowledgeable and thorough. They had to go back. They had to order the parts. I have past repairs as well. Most of the time, American Home Shield was able to resolve the issue for a very small service fee for the technician to come out. And if they couldn't take care of the whole amount of the repair, they covered a good portion of it. So, it's a good money-saver. It's a good thing to have on older homes and even new homes.

I have been with American Home Shield for 20 years now and they do the job. They have never failed me yet. Recently, I put in an outside control for the garage door and it would work, but then it would knock out my automobile and the manual one I had, and I couldn't figure that out. I talked to the people that supplied the outside control and they didn't know. Then I remembered that I had some work done on the garage door opener several months back and the company had replaced the motherboard. I thought that it had something to do with this. I called American Home Shield and told them about it. They sent a guy out and he tried everything I had tried and realized that the motherboard apparently was bad. He replaced it again and everything's working fine for $75. I also had a dryer, refrigerator, and microwave problems, and those got repaired too.

My water bill went up twice the amount in one month. I called the city to have them send somebody out here to see if anything was wrong with the meter, and they sent somebody out the next day. He checked the water meter out there and it's got a little needle right there that turns automatically. If you're not using the water, like flushing or got something running, it should be stopped. But if you flush, it's going to start turning slowly. Then, once it fills up in the house, it should stop. But it wasn't doing that. It was continuing to run. He told me, "You need to get a plumber out here and let them check you." He said, "You might have a bad water tank. You might have a bad toilet." I called American Home Shield out here. The rep I spoke with was helpful. I was told to send an email with the name on there and that I would be notified by them. Bestway notified me that they would be coming out at what time. They did a good job.

So far, things have been going well with American Home Shield. The one thing we did call about, they were spot-on and it was a really fast fix. I like how good the service is. I had them a few years ago when I owned a previous home and it was super flawless. Anytime something went wrong, they're very prompt to get someone to come take care of the problems.

I had a plumbing issue last year, and American Home Shield didn't cover part of it. The contract is very misleading most of the time. Also sometimes, the vendors that they use are not the best. But I used them a month ago for my heater that was not working, and somebody came out the next day because it was an emergency. It was 32 degrees in my home. The technician fixed it. One thing I like about AHS is it doesn’t take too long to talk to them. It usually takes 5 to 10 minutes max. I like American Home Shield.

When I had a loose toilet base, I called American Home Shield by the number they gave me. I was told the contractor would come out, the name, cellphone number, and that they'd be calling me. The contractor then called and set up a time of day to come out and they were very pleasant. I told them what needed to be done then they fixed it and asked me to check it. I looked at it, and it was good, so they left. Overall, American Home Shield is good to get and I recommend people all the time to get it.

The few times we've called American Home Shield, it’s been great. In our first claim, the little element that heats up in our oven went out. I could not find a replacement part on Amazon. The guy came. He looked at it and he knew exactly what it was and he'd have the part in a couple of days. He came back and installed it. Then recently, I flipped the light switch on and the ceiling fan, which had previously worked, wasn’t rotating. We also had no light. My wife made an appointment. But because of our schedules, we kept having to delay. Finally, I was able to get the electrician to come out when I had a day off. It was just a loose light switch. He replaced it and he was gone in less than 20 minutes.

The house wasn’t heating and the contractor came in one day. The repair guy had to put a new circuit breaker box for the furnace because it wasn't kicking out enough amps. He was very good but my fiancée had to call back after five days. The guy came back out and had the part in his car but was waiting on the electrician to come. But they never came and never even called. American Home Shield’s AC service is horrible. They make people spend all this money for Freon and they always put band aids on stuff. It’s not gonna work and you got to keep calling them out there. At some point, you have to say, “That's why people pay you money.” You may have to buy them or do a buyout. People should read the fine print. I always advise a home warranty program but AHS is not in the business doing you favors. They can do better.

My hot water heater went out. The technician came and looked at it and saw the problem. It took about a week and a half to receive the new hot water heater. As soon as they got it, they came straight on out. Everything went through perfectly. AHS is good to have because we never know what's gonna break down in a home. Now, I had one other work service for the dryer that AHS came out. They put a new heating element on but it only last for a week and then it went right back out. They put a new heating element. The dryer worked. It was running and everything but the clothes wasn’t dry. I just purchased another dryer ‘cause my wife didn’t want to keep having to use the warranty. I just purchased it last night.

We have been trying to get this all-in-one washer/dryer unit repaired for two years. And we've had several cases where the engineer would come to the house, make the diagnosis, either close the ticket, stating that they couldn't work on it. At one point in time, we went almost five months before I called them back and I said, “We haven't heard from anybody.” And they said, “Well, they closed the ticket.” We've had several of these companies come back and state that they repaired it, but we never heard from them. And several just dropped off the map. What American Home Shield eventually did was to send someone over to look at it, and the same error message. They stated that we were at fault, and that it wasn't covered. According to AHS, they're done with this now. And this is after two years. Luckily for me, in this house, I have one in the basement where that unit is at, and another one upstairs.

We had a ceiling fan that was making some noise. AHS contacted a local electrician. They were very professional and everything went great. If any major appliance goes out, it’s a nice benefit to have them fix it.

I like American Home Shield’s prompt attention when I send in a request. I recently had my furnace worked on. The service person took several minutes to see exactly what the problem was and he completed the job. Right now, everything is going well with American Home Shield.

We had some work done under 30 days ago on a furnace and it went out last night. I really liked being able to call in within minutes and being able to request service. It was very easy to use. The 30-day thing for not being hit with another service fee is kind of nice, as well. I am waiting for the contractor, Accent Heating and Cooling, to come for a second time.

My stove wasn't coming on and the door on my dishwasher just falls. Also, the temperature in my refrigerator's icemaker freezes stuff at the top and the seal around the door was broken, so it wasn’t shutting properly. I turned all of them in because they're kitchen appliances and it's one fee. The website didn't let me explain the issues that I was having completely, but apart from that, it was easy and the repair people ended up calling me even before I could have a chance to call them. Two different guys came out two different times and both of them were very professional, nice and personable. They came in, did what they had to do then he left.

Our furnace was not working and after I called American Home Shield, someone contacted me the next day. They resolved the issue the same day they came and met my expectations.

The contractor helped me fix my pump system. The duration of the fix was multiple hours. The tech told me that it was gonna be a big deal. They met my expectations and they did great. The only problem with them is that they left trash behind and parts that they didn't use.

Comfort King came out and fixed my gas furnace. It took them less than 30 minutes to fix it. They contacted me the next day after I did the claim to American Home Shield.

There was a plumbing issue that American Home Shield did not fix years ago, and when I finally started using my shower again, the leak was still there. When the contractor fixed the leak, the electrical went out. When the tech went up there, the electrical had been fried. So then they fixed the lighting and the plumbing issues. The electrical job would have been $300 and the plumbing job would have been $400. There was another plumbing job that would have been about $200. So we're talking about a grand. But I paid $100 each. So it was $300 plus my $40 for the month. That was definitely a better deal. But they didn't finish. They don't texture and paint. So now I have to do it.

Sometimes that automated thing doesn't catch what I am saying and they put you on hold to try to get to customer service. I stayed on the phone for 30 minutes, and they never did come on. So I can never get ahold of customer service. Felt like it's so long. Because that robot thing sometimes does not get it correct. I have several houses and they couldn't get the right address. That's why I needed to talk to a customer service sometimes and tell them the right address that I want the service for.

I like American Home Shield's customer service because they go into detail, they explain everything, and they follow-up to make sure. Also, I like the contractors that they send out. I've been blessed each time they send somebody out. You don't have to worry about anything and American Home Shield is the best one to go through as far as with the warranty because the contractors are very good and they explain everything too. That's a good tool to have. Recently, the AC was just blowing on cold air on the furnace. The tech said he needed to change the thermostat. So, he did.

We have a washer and dryer. The power went off so we were thinking the machine was not working but the associate came and he found there was a power issue on that and he fixed it pretty good. However, when there was water dropping from the vent fan in the washer room, I called them and asked them for help on that. They didn't even take care of most of the information, they just sent one electrician. After that, he said he was not the one. Then again, I called AHS. They sent one HVAC guy.

I've been happy with the service that the companies provide. Recently, the tech who came was precise, knowledgeable and efficient. He took care of the problem.

A contractor came out because my Whirlpool tub is not working. They did a survey of the work that need to be done and concluded that Home Shield does not pay for what I needed to be done because they got to cut through the marble wall to get to the motor of the Whirlpool. Nothing was done but I have no problem with the experience other than the fact that I still have the same problem. I would like to see someone from Home Shield contact me to satisfy my issue.

We had a leak on our water heater. The techs fixed it and they were gone in 15 minutes. It was just that quick. So it was awesome. Everything's always been really quick and easy with AHS. We usually get a contractor by the next business day.

J & K Plumbing came out and had to unclog an outside drain. It went well. It's been fine since. They did a very good job.

Our heat was not working. AHS was quick at getting someone out. The techs inspected it. But it was found that the ductwork was not covered at all anymore. It was something to do with the manufacturer. I was given information to contact the manufacturer for that. Working with the contractor was good.

Fast Response Heating & Cooling came out to check my furnace. They called the same day I requested service and it was good with them. The tech came in and checked out everything inside and outside.

I had a Kenmore washer and all the water was coming out. They did the best they could. Mine was a burgundy but white is what they had. So this is what I have now which I'm not happy about. AHS could have more variety to choose from.

I contacted American Home Shield over the internet and someone reached out to me in six hours, which was good. It was four days before someone came out. The dishwasher was leaking and we found out it was too much soap.

When we first moved in, our real estate agent provided us with a home guarantee from a local company here in Arizona. They were okay. But I liked American Home Shield’s offer. They covered more items for the same amount of money than the previous one did. But the service call is rather high compared to some of the other companies that have been approaching me. But as far as the service goes, I have no problem with that. They got a repairman out right away on our washing machine.

The heating issue was addressed professionally and fast. The people that came out were good and got the problem fixed. The furnace wasn't working. My husband was there with the service technician. After a couple of hours, he got it working. Everything was great. A couple of times, American Home Shield sent someone who was not experienced and knowledgeable about what was going on. So we let them know that, “Hey, we're not happy with this person or this company.” They sent us someone else.

Customer service is alright. But I put in a request and they wouldn't replace the toilet. It's never gotten fulfilled. They said it wasn't covered for our neglect. Recently, it ended up that I had a breaker that was out. The techs addressed the issue very well in a couple of days.

I was able to go online and submit a request. The same day, I received a call. And we were able to schedule and get the contractor out to take a look. They have been to the property several times. I always had a good experience with them. Recently, the outside outlets weren't working. So, they had to come in, figure that out and get those to work. It went smoothly. But I canceled my contract today. The most recent issue that I had was the tipping point. And I couldn't accept that as a warranty company.

I had a little problem with my refrigerator, and the repair people claimed that they fixed it. They told me that the reason why it was freezing up and doing weird things was because the freezer door was not closed, so I moved some of those things. That corrected that part. However, my refrigerator has two doors and one side broke, and they didn't fix it. I called American Home Shield two times. They said that the repair people fixed it, and I said, “No. They did not fix it.” They said something about sometimes some products go out of business. I said, “But they still didn't fix it.” I have also called American Home Shield on other products, like my microwave and stove, and they fixed those. So, I thought, “Well, at least I got two out of three that got fixed.”

Our water heater got busted last week. My sister had the insurance company come in here to check it out and they said they’re gonna get back to her, but they didn't follow up with her. She reached out to them, but they acted like they didn't care. She said, “Let me talk to your manager,” and they said, “Well, they're not here. I gotta email them.” My dad is 80 years old and we've had no water heater for two weeks. It’s horrible and my sister is really upset. She was saying, “I'm just gonna cancel this thing. We just gonna pay a full amount and have somebody come in and fix this thing." It’s super cold here, and we can't wait another week.

I had a defective garbage disposal on the sink, and somebody was out the next day. They had to replace it. As a bonus and great job on their part, the unit leaked and caused extensive damage to the flooring and the plumber referred us to a restoration company who had somebody here within an hour and a half. I can't thank them enough for that. Overall, having American Home Shield has been very helpful.

Our disposal was not working. We got the name of the contractor via email and text and they called the next day. The techs were great. They changed the disposal out with an equivalent one that they brought. It's quieter than the one we had. I am able to do my dishes so what they did helped well. Every year, the AHS warranty pays for itself.

Installation Service came out recently for an electrical claim. Our garage door wasn’t working and they fixed it. I have a plumbing issue that's still going on, though. I just gave up. I hired my own plumber. I got tired of using the ones AHS was sending ‘cause they weren’t doing the job. The first ones that showed up punched holes in my walls, and then said, ”Nope, we can’t help you.” Left. Then AHS sent a second one. They did two things, neither one fixed the leak that I was having. When I said, “Hey, here’s where the leak is. I found it,” they said, “American Home Shield doesn’t allow us to go through a wall.” They just said, “We can’t help you anymore.” I had to hire my own.

AHS has been awesome. The only speck that I had was that I have an LG refrigerator and they don’t have the filters for those, which I understand. It’s not a big beef because I can get that off of Amazon. But other than that, since I’ve been in my condo, AHS has been super understanding and patient. The people on the other end go beyond the call of duty. They really try to figure out the problem if there’s a problem.

The garage door was stopping. The tech got out the next day. He told me everything he was doing and he got it fixed. He even programmed my wife's new car to the garage door. With a home warranty, I don't have to pay full price for service calls.

I had some good experiences with American Home Shield but I also had some bad ones. For example, they replaced a fridge for me once, which was great. But on another occasion, I had a leaky faucet and they never replaced that. It went on for a year and in the end, I gave up and had to make a new call. I had to pay another $100 to get a new plumber to come and replace it and I had to settle for a lower quality faucet after a year of trying to resolve the issue. In a couple of occasions, AHS agreed with me. They said that it should have been resolved in that way and that they would get back with me. Then, they disappeared. But overall, the experience has been mostly good. We are getting better appliances though and AHS can create a different program for people who want to have higher end appliances.

All City Appliance came out for the oven that wasn't heating. It was right before Thanksgiving, so I was really concerned if they would do that but the tech was here within two days. He was quick and efficient. He replaced the part and left. So, it worked. I had an escalation in the cost, which I thought was interesting because I really haven't had many claims. But other than that, my experience with AHS has been quick and efficient. They're easy to use. You can do everything online. You don't necessarily have to talk to anyone if you don't have to.

I started a claim with AHS when I found out there was water and I had to call a plumber. The techs said it was a pipe leak, so they fixed it. They had to call in the other people in litigation that came to drive. It was in a holiday plus it was on a weekend, so they came on a Friday and they came back on Sunday to fix it, which was good. Other than that, I don't like the fact that you have to pay your deductible when you open the claim. Before you even try to close the claim online, AHS wants your credit card and you have to pay the $75. But besides that, I like them. This my second year with them and so far, I haven't had an issue before or else I wouldn't have renewed.