American Home Shield Reviews

There were still some problems with the AC. The coils have frozen over. The tech wants them to thaw out and he will be back on Friday to finish the repairs. He told us that we would need to turn the AC off between 24 and 48 hours before he returns. But it's so nice to know that we don't have to search around town to find someone to repair our home appliances. That’s what we love about American Home Shield. Also, the customer service line is always knowledgeable, friendly and helpful. The crew that they sent out to us was marvelous. And we love the communication lines and the total package.

My washing machine was not working. It wasn't draining and it wasn't spinning or doing anything. The fabric softener also never went in when I ran the machine and it was making really loud noises. I submitted a claim over the internet, and it was very convenient. When the tech came out, he fixed the machine then told me what was wrong. There was a piece of clothing stuck in the drain.

American Home Shield is reliable and they do a good job. The last claim that I made was when my ceiling fan was wobbly. I just called it in and it was easy. They told me who was going to be coming and that he would contact me when he was on his way. My ceiling fan had one wrong screw in one of the blades, and one of the blades was ready to fly off. The repairman had to take it apart, and everything went really smooth.

I submitted a couple of claims to American Home Shield, and both of them have been resolved satisfactorily. J&L came out and they've done an excellent job. Each of the service requests I've put in has involved more than one thing. The first one was resolved in one visit. The second one took two visits because there were four different things that I asked them to look at, but they were all resolved.

Recently, the washing machine was not spinning. I put the request in on one day, and the initial service provider that AHS assigned to me couldn’t get out for a couple of days. It was a washing machine, so it’s not a huge deal. But when it’s inconveniencing you, it becomes a huge deal. It was a day longer than they were supposed to.

AHS sends people out to fix my stuff with no problem and the people do their jobs. A most recent claim was when my refrigerator had a cracked ice bin and it was not working at all. A tech came out and put some kind of red light in the refrigerator. He said it needed some parts ordered. But when he went back to American Home Shield, he told them nothing was wrong with my refrigerator. AHS sent me a new contractor, KN Repair, and I got a new refrigerator. It took about a week to get processed and they sent me something similar to the refrigerator that I had.

I'm satisfied with American Home Shield. It's a peace of mind to know that if something was to go wrong, it would be taken care of. Recently, the refrigerator was leaking water. They sent a refrigerator repair, and it was done well. The tech was very thorough and didn't rush. He explained everything and was very knowledgeable.

The tech from Advanced Home Services was very nice and everything was taken care of right here. But I don't like American Home Shield. I've had them for years and every time the techs come, whatever's wrong is not covered. AHS said my microwave is covered as long as it works inside. I said it’s the whole front seal off it and it can't be fixed because they can't get a part. They wouldn't replace it and I had to go buy a microwave. They wanted me to sit with this ugly thing in my kitchen, with its gears showing.

My recent claim was for a new faucet that was leaking. The tech was very good. There was no mess.

I had a problem with my kitchen sink that was clogged. The plumber was very nice. Then, I got a call from a representative at AHS and he said, “I understand that you had a grease clog in the sink. That's something that you can be responsible for avoiding. If that happens again, just wanna let you know that won't be paid for.” That was a freak thing that had never happened to me before. Even the plumber said, “I have four kids. Things like this could happen.” When she said that, she said it like it was a one-time thing. But the plumber was very good. She had the snake and she showed me. She even gave me suggestions on boiling hot water and running that down the sink monthly.

I called American Home Shield for a fan blade on my AC that had bent and cut through the cord. It was a nice call, and they to let me know that they were gonna schedule somebody to come out and that they would call me back to schedule it. I’d tell friends that American Home Shield is worth the money.

American Home Shield was the top-rated company that I found. We had a big problem with a pipe the first couple of months that we lived here. And besides the $100 service charge that we were charged, AHS covered everything else. They sent multiple technicians out and all of them were extremely helpful, on time and courteous.

I serviced the AC units about two months before and the guy told me they were fine. Then one of the units stopped blowing completely. The other one was blowing cold air but it was not as cold. So the guy came out and he fixed both of them within 20 minutes. He swapped out the little battery pack unit for one unit. Then for the other one, he showed me the board was burned out. He ordered the board and they resolved it last week. It was working fine.

I had a leak and the AC was clogged. I called AHS and it was very difficult to get through them. I had to wait almost a week later. The people that I got recommended to were no longer serving AHS so I had to call back. The contractor list that they have is not updated and that put me three days behind. Then, when I called the people that are supposed to come, it took them three more days to come to the house. But the people that came to the house were very professional. They cut some pipes and they unclogged the pipe that was clogged.

American Home Shield is very responsive. The folks that came out were very responsive, too. So so far, very good. We had to get the ductwork disconnected so the plumber could come back out, but what I decided to do is go with the plumbing firm that connected with the HVAC firm. I did not go back to the plumber, but he was very nice and inquisitive and was great.

Service is excellent. When things arise, I just have to call one person instead of calling around to get several people. The AC wasn't cooling the house and I got a call from the techs stating when they would be coming. The tech's service was great. He was very professional and friendly. They were ready and he had the part that was needed. It was amazing.

Having American Home Shield is worthwhile. The contractor gave me a phone call, scheduled the appointment. They were quick, very friendly, and did a good job.

Our AC was working great. Then all of a sudden, it just wasn't working at all. I called AHS to submit a claim because I was having trouble using the website. They set it all up for me. It was a great experience. It had been about a week from the time that I had called to the time that the techs came out. But he said, "I'm really glad that you called because I'm gonna be at Ellijay, and I was just going to stop by." He said that he would be over that day between 3 and 6 o'clock and he was. He checked the thermostat. Then he went outside. He said it was an electrical issue and he fixed it. AHS just gives us peace of mind. We've had issues in other houses where we've lived and we've always had a home warranty and it pays for itself if there's an issue. Sometimes there is not, but you, at least, have the assurance that if it was, it wouldn't take your emergency fund.

So far, service has been good. Also I've noticed that a lot of the companies they contract with are independents or small firms and it's nice to have those. Also, we've had good responses having people come to the house. The techs have been able to fix issues or tell us what's wrong. Recently, I had an issue with the AC unit. The tech diagnosed it fast and replaced that particular unit.

Myers had to come twice for my AC unit. The last guy that came out was more explainable and did pretty good. The first one did good too, but he didn't explain. He just came and did his job. But overall, I didn't have an issue with Myers. I appreciate American Home Shield. They've been going out and I don't have the stress of what I'm gonna do if something happens. I thank them for all the years of making sure that I was okay.

ATR Heating & Cooling were great. My air went out and they had to come out and fix it. The AHS rep I spoke with when I submitted the claim took down all the information and I got a confirmation email and they had them come out. It was within 48 hours because it happened on a Friday, but it was very hot that weekend. So, I called back to see if they could get there earlier and she said they would have someone at 48 hours and they would have somebody come out as soon as they could. I got a call back on that Saturday evening from the company and they came on Sunday. Every time I've had to use AHS, I haven't had a very negative experience at all. I have referred several people to American Home Shield.

The serviceman who came out here for the water heater coils that were bad was informative. He let me know exactly what was going on the whole time. They took care of it real quick.

American Home Shield's service is good, and I enjoy it. Every time I call them, they get stuff ready and in time. Recently, the ice maker broke and the contractor they sent was good. He was a real nice guy, and he fixed the ice maker, but there was no water coming through the line. However, that was on my end because where the water was supposed to be coming out wasn't coming out. I had to have a plumber come out and reline the whole thing. I recommend Home Shield all the time to other people. They're doing a good job.

In our previous home, we had a different home warranty and we were not very impressed with them. I’m so glad that our Realtor broker suggested American Home Shield. Within a few weeks of moving in, our septic system broke. They’re sending out really great service providers. Even as I’m reading reviews of the different companies they’re sending out, everybody else is having great experiences with them. With our previous provider, I would constantly read reviews and everybody they were sending out constantly had bad reviews.

The techs knew what they were doing. They got the part in and it works. So far, AHS has been all good. We get services and we don't have to worry about trying to find a person for whatever we need.

The repair guy that American Home Shield sent came out and fixed the AC in 20 minutes, and it's been working fine ever since. AHS’ service is fairly good. I'm unhappy with the way they do some things, but company policy is company policy. They fixed my microwave, my washing machine and I had them out for the air conditioner. One time, it was low on Freon and AHS didn’t cover the Freon but that is in my policy. Some of the people they send out are excellent and some are very unreliable and very shady. But if you complain at them hard enough, they'll send someone else out.

So far, so good. I have the peace of mind knowing that something will get fixed. It's the same thing as having any warranty, but the difference with American Home Shield is that they deliver. I've had a warranty with somebody else and it was a bad experience.

The air conditioner wasn't cooling down. It would stop at a certain temperature and then it would kick back at about another five degrees higher. I filed a claim online. It was late on a Sunday night when I did it and they called me on Monday. The contractor, Fleshers Refrigeration, said they would be out the following day. We were the first appointment on their agenda. Their service was excellent when they came out.

Our sink wasn't working and they fixed that, but then, it was leaking some water so they had to come back again and fix it. The technician said to wait for a couple of days just for the water that is leaking to evaporate. But overall, American Home Shield is very dependable.

The AC wasn't working. Whatever the tech did, it worked. The AC works fine now.

On 10/21 AHS sent a technician to fix my garbage disposal. The plumber replaced the disposal and pipes. 6 months later the same plumber from AHS attempted to fix my shower & couldn't. He broke my drain. It took 3 months for AHS to send a different plumber to fix my drain. I had to buy a new drain cover to replace the broken one. Last week my kitchen sink wouldn't drain so I called AHS. They wanted to send the plumber who broke my drain, but I asked for a different plumber, the one who eventually fixed my drain.

I had a claim with an appliance and that was not a good experience. I had a washer and dryer that was outdoors and I did not know that AHS did not cover things that were outdoors. The tech wasn't very friendly about it. He said that they couldn't touch the machine but he looked at it. I said, "Well, maybe American Home Shield will cover it. Can you let me know?" He said, "Well, I had to talk to American Home Shield and see if they will cover that." I waited for him for two weeks but he did not call back. I tried to call but he never took my calls. That was rude. He could have called to say, "Sorry. I'm not coming back to fix that” or “I don't want to fix that." But he just stopped communicating. I have asked to not have that tech back and I don't want him near my other appliances.

The garage door opener would not open and it was because the gears were out. I made a claim and American Home Shield was excellent. There was this dude who got the gears which he brought back and put in the thing for me.

My air conditioner was running all day but not cooling the house. A&R Complete Service came out and tried a few things but they weren’t super sure what was wrong with it. The guy ended up running the heat to defrost it and he said something about the coolant being overcharged. Whatever he did, it fixed it and my house was cooling again. Our AC is working totally fine right now. I like American Home Shield a lot. It’s convenient for me to just be able to submit claims to them and every claim I’ve ever had with them has been positive. I have to follow up on my dishwasher though. It broke and stopped drying things. The guy who came out was totally nice and he ended up replacing the blower in my dishwasher and said that would fix it. Then, as of yesterday, we found out that the dishwasher still isn’t drying anything.

There was a leak in an upstairs bathroom and AHS sent out Discount Contractors. They were great, prompt, and knowledgeable.

We were having difficulty with some of the electrical outlets not working. The contractor discovered that a light switch that controlled those particular outlets was up in the attic. Where the light switch is, it was in the off position and that was why they weren’t working. They tested some other outlets that we wanted to have tested also. We didn't have any difficulty with them at all. We've been satisfied with the performance that we've been getting from American Home Shield. We've been with them for quite some time. We have three different accounts with them. It's a good program.

There were multiple things that the techs needed to repair and they repaired all those things. They came out fairly quickly, too. But this is the first time I've had a good experience with American Home Shield. The first two service things I had with them were very difficult. I had to call the Consumer Affairs for the state of Florida, the Better Business Bureau, and Internal Affairs, and they had to arbitrate between us.

The refrigerator freezer was not making ice and the refrigerator wasn't that great either. The man said it was unrepairable. The refrigerator has been ordered. They said it would be about six days or more for the schedule. I appreciate everything American Home Shield did. I had to call them out on two things within quick succession, for my hot water heater and my refrigerator. They helped me. They replaced the hot water heater and they said they're gonna replace the refrigerator.

Our AC went out. We had a company come who refilled the Freon and thought there was a leak. American Home Shield came and said that they didn't see a leak. The guy was friendly and professional.

I have an active claim for my air conditioning. The techs took out the coils and the compressor on the outside. They are attempting to repair them because there is a leak. But they determined that the repair isn't holding and they said that I have until Sunday to continue to try. It's more than likely it won't hold so they've already scheduled an appointment for Monday for installation for the technician to create a quote.

American Home Shield has been a good insurance policy in case something breaks down. I've used them for some air conditioner and hot water heater issues. Everything went smooth. The contractor resolved the problem.

My AC would stop blowing or blow hot air instead of cold air. We would have to turn it off for a certain period of time to turn it back on. We ended up calling American Home Shield to have someone come out and look at it. The company that came was awesome.

I purchased a home for my mother-in-law and as part of the sale, was given American Home Shield. My mother-in-law used it and it was really good and quick, so I decided to purchase one because my home was 20 years old. I was hoping I wouldn't have to use it. But the AC started leaking so I had to. I made a claim for it on a Sunday and a tech came out on Tuesday. He tried to blow it out but it didn't work. He came the next day because the unit was still leaking. Come to find out the leak was in the tray. The holes were clogged up at the top of the AC and not in the P-trap.

Anytime we've called, AHS have sent out a company that's done the work. But I noticed that when we called in for a claim, they'd send it over to the contractors but the contractors weren't contacting us. I had to call American Shield back to find out who the person was and I had to contact them to set up my appointment. I didn't know that would happen until I did my first go-around. But ever since then, whenever I called a claim in, I'd get the information then I'd call the contractors. And they'd say they see the claim there and everything gets set up. The people are here within a day or two, depending on what the situation is. There were no problems and everything worked after they fixed it. Every single one of the contractors that I've dealt with not only was very professional when they came, they were really nice as far as interacting with our family. And when I contacted the companies if I had a question, they were really nice, too.

We had plumbing issues and we had two different plumbing companies come out over the course of this, but I had no issue with either one. They were both professional and transparent with the issue. They had to come out a couple of times for the shower but they were able to get it working.

We have had a policy with American Home Shield for close to 15 years. We have gone several years without needing any service at all and then we've had a couple of situations where we've had to fight to get something done. Our biggest issue with them is the timeliness. But there's usually someone assigned to the repair, and then they come out and make an assessment. I messed with a dishwasher for five months. I also had a situation with a washer recently. The guy said, “Well, I'm gonna write up something. I think it's gonna have to be replaced.” I just went out and bought another one because I did not want to mess with American Home Shield to wait on the paperwork. When they finally got the bid thing, I just said I wanted a cash out. So they offered me a portion of what I replaced.

We had an issue with our fridge and CK Appliance came out and saw that the compressor was going bad. Another company came out and did a replacement on it before so they couldn’t do the work on the compressor. American Home Shield told us to pick a new fridge. We did and it was quickly delivered and set up. The gentlemen were pleasant and thorough, and everything was good to go. I’ve never had an issue with any of the vendors or anybody that comes out to do any of the service work. Everyone has always been respectful and communicated the issues. The first time we ever had to have a new piece of equipment because it wasn't able to be repaired, AHS broke down the process for us and told us what to expect to ease some of the anxiety, and it was exactly as such. Everyone’s been great.

My AC stopped blowing cool air so I submitted a claim to American Home Shield. A couple of days later, they sent somebody out. The technician came and he did some rewiring on the unit outside. It worked for a day. But I submitted the claim again because it was not working that night. The air was blowing hot. About two days later, somebody came out again. The person checked outside and upstairs, and they told me that there was a clog in the draining pipe of the unit that was clogged and it was backing up some water, so it did an automatic shut-off on the AC unit. So that was why the cold air wasn't blowing through. He worked on that and it started working again. I haven't had any problems since then. The contractor was pretty good. They called me before they arrived to let me know when they were getting here.

I had issues with Airboss. They came here in July because of the microwave and the stove. They had to order parts for both. With the first ordering of parts, that took about a month, because they were not reachable. Every time I would call them, their voicemail would be full, or I would leave a message and wouldn’t get a return call. If I did get ahold of them, they would claim, “We’re just very busy. We’re trying to do our best.” They weren’t professional at all.

Sometimes calling in to AHS is terrible because it's a long wait. Getting a person is a little difficult, too. I have realized I can also do it online, so that probably will make it easier. Other than that, I'm very pleased with American Home Shield. For the most part, the contractors I had had been high quality, dependable, and trustworthy. AHS is also reliable and having them gives a sense of security, especially with rental properties.

The service has been pretty good. But their contractors are slow and the response time for issues can be long. We had an issue with our AC unit and the techs couldn't come for a week. I can't have hot house with my family so I went out of pocket for that and didn't use the warranty company. Their relationship with their contractors probably could be improved. Other than that, everyone at American Home Shield has been super nice.

The AC stopped cooling my house, then I contacted American Home Shield. I went through the app and waited for three days. They weren't finding anybody and they found someone but it was somebody who didn’t service my area, so I had to wait again. When I found someone, I called AHS and told them that that was who I wanted to come fix it because they would take the home warranty. So they called them, talked to them, and everything got set up. They came out, got everything fixed, and got it done quicker than what it took them to find someone so I was happy about it. AHS covered it. But good luck trying to find somebody that wants to work with AHS.

The microwave wasn't heating. The tech did a video assessment and he thought the problem was the magnetron. But when he physically checked the unit, there was a fuse that had blown. He tested a bunch of other things and once he replaced the fuse, there was nothing electrically that he could tell was wrong. It was heating at that point. So he did not replace the magnetron.

American Home Shield is generally easy to work or deal with and there's easy access. I've had them for the last three years now and they're responsive. They have been able to get me what I needed. They are very timely and I am able to get people to talk to me. If I log a request, immediately I get assigned to someone. Initially, American Home Shield had some vendors that didn't work well for me. But they were able to change after I asked. When I had issue with the refrigerator that was leaking at the back and the fan stopped working, techs came. It continued for more than a month because the actual problem could not be detected accurately. Initially, they tried to fix the pump or a leakage there. It took a few times but they were able to resolve the issue.

Years and years ago at a different house, I had American Home Shield. And I did not like them at that time. No matter what was wrong, they found some reason to say they didn't cover it. I gave up on them. But on this house, the service has been really good and AHS has been really easy to deal with. It takes a day or two to get somebody to fix something. Their technicians are all well-groomed and pleasant to talk to.

I had a pipe burst downstairs. The claims process went pretty smoothly. I've had other experiences with American Home Shield, but this was one of the better ones. The first claim I've done took two weeks to get someone out to my house to fix the AC. They said that they don’t have anybody. That was the only time that happened. But American Home Shield could get contractors on the weekend. Also, I would like to see the detailed receipts of what they covered versus what I paid. Otherwise, it just said it's paid and that the job is done.

AHS is pretty responsive and I get my issue sorted out pretty quickly. It's overall been a pleasant experience and it's easy to use the website and make a claim. My most recent claim was something was causing a backup into the showers and toilets. Before I moved in, I had them snaked because everything was slow draining but I've had both bathrooms flooded since then. F6 Plumbing called me and I explained the issue to them. They had someone meet out with me on the property. They texted me before they got there. They were nice and friendly and they explained everything pretty well. They snaked the drain to try to remove any potential blockages but as it is reoccurring, they suggested I get a camera scope as my next step. They can't do anything further, according to them, until they get a camera into the pipes. They said the pipes are pretty old so there may be an issue somewhere down the main line that they're not able to reach.

American Home Shield advertises services outside of the warranty. Six to nine months ago, I arranged for someone to come do an air conditioning and heating service. That was $75 to do that. The guy came and looked at the AC condenser outside but he didn't go up in the attic to look at the heating unit. I called American Home Shield and complained, was told that I would be reimbursed the $75 and I never received it.

American Home Shield is really good. I used to have them at my prior house and they did really well there. In this home, I used them once and it worked out wonderfully. We had one of the fans go out. After making a claim, they went ahead and had that replaced. The technician was great.

So far, the service has been pretty good. We had an issue with a dishwasher and then a refrigerator went out. They came out and repaired the dishwasher and replaced the refrigerator. When they replaced it, they gave me an option. I could either take their cash option and pick out what I want or I could choose from the options that they provide. We ended up choosing from one of their options. It was a Frigidaire refrigerator-freezer combo. It worked out great.

Having the warranty is fantastic. But I had some issues with getting the contractor notification sent over. They notified the contractor that they were assigned my ticket and it took a little while for them to send over the paperwork so that the contractor can go ahead and get started on scheduling me for service. But once we got over that challenge, everything else was pretty smooth. My AC wasn't working and they helped expedite the process because I have an infant. The techs who came out were fine and resolved the issue on the same day.

I called around to find out how much the coverage would cost to cover certain things in my house, especially my appliances. American Home Shield had different levels of pay you could use for whatever issues you wanted. I picked the package I needed. I used the service when my ceiling fan wasn't working. Also, my other fans would not work. My bedroom fan was not working no matter what I did. Another bedroom fan had a light that would not work. It was making a lot of noise and shaking. I called the insurance company and they were the ones that picked a service company. DT Electric called me to schedule the appointment. I knew their tech was coming in a truck. He came in a truck with the logo on it.

The guy from Air Doc came out, he looked at the problem, and he left. He did what he was supposed to do. The air conditioning wasn't working. What happened was, I had put a new part on it the day before he came. The part that I put on there was the part that was bad. So when he got there, he just looked at it and said everything was good. He pumped some water out and cut a wire. I like that American Home Shield responded to the claim.

A-1 Plumbing put in a new faucet for my washer line. Also, the outside faucet was leaking. Everything went fine and they were here for probably less than an hour.

I had an American Home Shield policy when I bought my house in 2019, and I canceled it last year because the guy that came out to fix the pipe lied, and then they didn't cover the problem. I got AHS back now though.

American Home Shield is all right. But I'm disappointed about the contractors they get. They don't do the job. So far, I had a bad experience with them. They came in and did the service for my AC. Everything was fine. But one of the lines for the drain of the AC units was clogged. So, instead of going to the drain, it leaked to the outside. I explained to the contractor what was going on. The first contractor came in and should possibly fix it, but he didn't fix it the correct way. So, the water started leaking through the ceiling, and we had a problem right there. It damaged our ceiling. We contacted the contractor, and they told us that they would give us $50 to fix the damage. But $50 would not fix that.

The kitchen sink was stopped up. It was a very slow drain. I sewnt in the claim and also added a few smaller things on there. The guy came out and he fixed the smaller things. He tried to fix the clog but he couldn't. He said that someone would have to come out with a different attachment for the tool that they have because he only had one attachment, and they could get it out. I was happy with that. If I gotta wait for someone else to come out, that's typical. But then I get a notification that the claim was denied and that American Home Shield won’t pay to fix it. Pipe Solutions wanted $400 to come out and clean it. The plumber said in the report that there was a foreign object. I called AHS multiple times, trying to figure out what exactly that meant. Because there's nothing except a foreign object that could cause a clog. If there's not something in there, it's not going to clog. So I was confused on that.

The young man came by and worked on my dryer. It wasn't heating correctly. He came back and replaced the part which he had to order. Since doing that, everything is working accordingly again. My only concern with American Home Shield is they serve as the middle person. I pay a monthly fee to them, which in turn, I'm assuming that if anything is to happen, they put into action what needs to be done. I know with insurance, you have a deductible that you have to meet. Once that deductible is taken care of, whatever services are needed, you go ahead and take care of that. I'm paying AHS to reach out to a third party to come in, but I still have to pay the repair fee, which is $100. Although the service was good, the young man was very kind, respected my home, did what was needed to be done, that part of it I don't understand. That's my only hiccup with that.

I have three houses, and all of them are covered by American Home Shield. Experience-wise, it’s a mix. Some are good, and some are not so good, especially the time taken to get some issues when it is raised to resolution. Sometimes American Home Shield doesn't have enough of outsourcing companies to send the technicians for, so that takes longer. Each time I have to wait for a request, I think whether it is worth the effort or not. I pay so much money every month, and when I am raising a request, it takes so much to convince that this is a real problem and that this needs to be addressed faster.

When my disposal went out, the plumber changed it. It went great. But I'm not gonna renew because the rate is going up 30%.

I called American Home Shield and told them the dryer wasn't heating. The board had burned up. The first guy that came out was very nice. He figured out what the problem was and was gone in 10 minutes. He said, “We will order the parts, and we will come back.” I called American Home Shield when the first part came. They informed me that there was a second part. When that second part had arrived, I called American Home Shield back to set up an appointment. In between that period of time, through FedEx Tracking, they were able to track that that part would be here on Saturday. It arrived on that day. American Home Shield was able to send somebody out the beginning of the following week. The second guy that came out was very knowledgeable also. He fixed the dryer. He went a step further to clean out the exhaust that goes up to the roof of our home. That was additional $80 charge for him do that which was worth it.

I've only used American Home Shield twice and so far, I've been happy with the quick response. I put in the request for the AC yesterday. The contractor came out today. They have to order a part and I don't know how many days that will be. But I had them come out a few weeks ago, and they fixed it the next day. They've been texting and calling. They've done a great job in communicating.

I like American Home Shield so far. I submitted my claim for a leak on the refrigerator, and the guy came the next day. That was quick. However, I was hesitant on the contractor after googling them prior to them coming. So, I was leery on using them. But the guy came out and did a good job. He explained everything to me.

Two months and counting without A/C. Customer service is overseas and they cannot comprehend the basics sadly. You have to repeat yourself and they do not listen nor do they take or read notes. The lack of concern is discerning. I make all of my payments and as a nurse coming home to heat for two months, I can say that not only am I not renewing but I am completing reviews everywhere and creating and sharing with my real estate and insurance friends whom will never add them on their list of warranty companies for sellers and buyers. I suggest you share as well on every platform. When they start losing clients and not gaining any, that's their own fault.

We had a claim for the garage door spring and the wait time to submit a claim was the most difficult part of my experience. But the vendor responded within the 24-hour period. They were professional and they got the job done. All in all, we have been pretty much satisfied with AHS.

I had an HVAC claim and the process was easy. The tech was fas and he fixed the issue. Having AHS is convenient.

The AC kept backing up several times throughout the summer, so I had to call them several times to come. The techs did their magic and had it running. Most of it was a capacitor and one was the fan itself. At the very beginning, the tech had to put in some coolant as well.

My washing was running but it wasn't cleaning the clothes. They were still dirty once the cycle completed. When the tech came, he said the issue was probably the motor. He fixed it and it's been fine.

AHS takes the worry out of home repair. Recently, my dishwasher wasn't draining. The tech told me what was wrong and I had confidence in his work. It turned out that all I had to do was string the drainage hose higher than where the water won't pool into it. It was a two-second fix job but I didn't know anything about it. It was $125 to raise a hose off the ground. The tech thought it was unfortunate that I spent all that money.

I've been pleased with AHS since I've had the service. The response has been excellent. They've been quick and somebody always gets back to me within 48 hours, which is surprising, but what I expected. I had Myers Comfort come out for the AC and they came as scheduled. The piping that goes from the washer was clogged and it was backing up into my kitchen sink. The repair was done with good workmanship, at least to my satisfaction, and they were very professional. They did what they need to do and things went well.

The refrigerator had been making noise for a while. On the day I made the claim, it quit cooling. The freezer part is fine, but the lower part had quit working. It took two weeks to get somebody to come out. He determined that the fan had went bad in it. The cooling fan pulled the cooler from the freezer into the refrigerator itself. They ordered the part. The part came and was delivered to my residence. It was approximately two weeks after that that they sent another repair technician out to put the new part in. I had to utilize a spare refrigerator for five weeks which was ridiculous. But they were both nice guys. One guy was from North Carolina and another guy was from Giles County.

We had American Home Shield rekey the house. Everything was right there on the webpage. The contractor was very kind and knew exactly what was going on. They were fast to rekey it and it was all good to go. It was six locks that they would do. But I had an extra door that the tech had done, so I had to come out of pocket $15 for that. Get with AHS.

I got an ice maker which is not working. I don’t know how to file that. But the dishwasher also went bad so American Home Shield sent me a new one. They’re very good.

I had an issue with my refrigerator. The technician that came was one of the best. He's come out here more than once and I requested him this time. Give American Home Shield a try. I've had good success with them.

We had an issue with an air conditioning overflow pan that was pumping a lot of water out. The techs found that there was a blockage in the drain pan and that it went down to the main plumbing section. They were fantastic. It was two team members. We had to have them come back because there was some continued blockage further down the line, but they came back very quickly and got it taken care of. Overall, AHS is good for a rental but at the same time, they are very hard to deal with when it comes to larger appliances. In larger appliances, there’s always a lot of pushback. Anytime there’s a larger appliance that is questioned, i.e. an existing unit, the answer for any insurance program is the initial claims are always a no. It takes some serious calls and battling. I have had to experience that several times. So, it’s the larger appliances that they’re really not too happy with when it comes to replacement.

We have American Home Shield at a new house and we did the lock change. Kyka Tech came within a week, and they were very fast. They were really good and it was done within an hour. We also have a previous house, and having a home warranty is the best experience.

The first contractor that came out was great. But we're dealing with City Plumbing with a different problem now. So, they've been great, too. I had flooding in the downstairs toilet and the guy fixed what was going wrong with that.

The people who came for my plumbing issue were quick and they did a great job. I didn't even have to repaint. They did the painting and it was with something that matched perfectly. I'm happy I have American Home Shield. But I'm not too thrilled with the people that came for my refrigerator as it is still not fixed. American Home Shield sent me an email saying a part was ordered. I called this morning and asked if the part was in yet because I haven't heard anything. The person I spoke with said he was gonna call me back. I'm still waiting. It's gonna be two weeks now that I've been waiting.

I’ve had things happen this year that I didn't expect. But everything was either fixed or AHS provided me some funds to fix it however way I wanted to. My washing machine went out recently and they gave me $450 to replace it. If I wanted to upgrade, I could. I just upgraded, paid the extra $400, and got an $850 washing machine. Recently, the wire had shorted out in the capacitor of the AC. They replaced that and showed me where it burned out and put in a new one. Everything's been fine since. The tech also didn't try to oversell me anything. He showed me what the problem was. The guy was like, “Here you go. Fixed it.”

My garbage disposal was dead as a doornail. The gentleman that came out was so kind and nice. He was efficient, helpful and clean. He cleaned up after himself. It was the best experience I had with American Home Shield. I’m happy with them, except for their customer service. I don't like dealing with their reps because they're all from the Philippines and you could barely understand them.

I had two situations that occurred in 45 days period of time. The first time, the AC unit was freezing up. A technician came out and said the outside fan needed to be cleaned. They did that. Then we had some water leakage coming from the furnace. The pipe was clogged. The technician had to open that up, and they fixed it there. The concern I had was I had to pay twice for that service. They sent out two different companies versus the one that was recently out. I wasn't pleased with that part, that I had to pay the fee twice because it was just a bit over the 30 days coverage. If the guy was out the first time, he should have noticed that and should have cleaned out the pipe. Other than that, I’ve been pleased with American Home Shield. Another time, their contractor had to come out and do something on the refrigerator. It was fair.

I'm highly impressed with American Home Shield and glad to be a part of it. I found this to be very cost-effective where it would save me a lot of money. I had a plumbing issue where the toilet wasn't regulating and they did a great job. They rectified the situation. They made the appointment and a gentleman came out.

The air conditioner was leaking and it's installed above a hot water heater. So, the leak was coming down on top of the hot water heater underneath. It's in a tenant-occupied condo, and the tenant told me first that the hot water heater was leaking, but it turned out to be the air conditioner. It was Friday that I asked American Home Shield for an appointment, and they came out yesterday. Beaches have been out a couple of times. The first time that AHS assigned Beaches, it took a long time for Beaches to come out. My tenant wound up calling another company. That cost me a lot of money because I didn’t have the home warranty. They installed a new air conditioner, so it wound up costing me $5,000 or more. It was busy though, and I’m sure they couldn’t make it and my tenant wouldn’t wait at that time. The air conditioners always die when you need them the most.

I have only good things to say about American Home Shield. When I've had my appliances repaired, everything worked out great. I've been very happy. The recent contractor did such a god job. The tech kept looking to make sure that when he left, everything was perfectly clean. He was extremely polite and really careful too. Look into AHS. I've always had really good luck with their service.

I put a claim in for the clothes dryer that was making loud, squeaky noises. It was taking a long time to dry anything. A contractor responded within two days. The guy who came knew what he was doing. The repair took two weeks and I wish it was quicker but there were some parts that were not available. The service was great nonetheless.

Somebody came out to service our stove. The maids had messed up the covers on the burner. The technician came out and explained to us the mistake that they had made and corrected it. He was gracious in explaining to us what had happened. We've been very satisfied with most, if not all, of the services we have received from American Home Shield. They're very quick to respond. The technicians they send out solve the problem, and explain what the issues are. We're quite satisfied.

I've had two different claims, and the vendors who have come have been excellent. It’s the dealings with AHS that haven't been the best. Their customer service is not up to par. It’s a hassle just to get a minor claim submitted. It's almost like they're fighting against the customer. I didn't think it would be so difficult just to get things checked and repaired. I called with questions, and no one called back to answer my questions. Every time I call, it’s a long process just to get an answer. I don’t like them. I know that I would still have to pay if I cancel the contract, so I'm just waiting till the contract ends so that I can find a new home warranty company.

On Labor Day morning, our AC had a problem and my husband said that we couldn't get anybody over the weekend. But we called AHS anyway and the techs were able to come out quickly. We were surprised. The techs were also great and all we had to do was flip the fuse. Other than that, we had a guy come out to repair our garage door opener and the way our garage door opener used to work when it worked well was that we could get it to go up and stop it or down and stop it. He replaced it with an engine that runs it so that it only stops going one direction and we want him to replace it with the same quality of garage door opener that we had before.

The AC was making a loud noise and not really cooling. It's an old unit and it was getting really hot. The tech from A-US Air Conditioning of Texas said it needed to be replaced and that I had to pay $1,800. I asked for a breakdown of what he's doing and they never provided it. They kept saying that they were gonna send me an email. I talked to American Home Shield and they said the contractor is gonna send an email with a list of what they're doing but I never got it. That made me feel a little uncomfortable, not knowing exactly what they were going to be doing, so we decided we didn't want to use them.

I bought a new house and I know that the rekey was one of the free things that came with American Home Shield. So, I scheduled it right away. I got a call directly from Flying Locksmiths saying that American Home Shield's got a request, my address from the phone number, and I said, "Yes, that's me." They scheduled a person, and he was great. He was only there for an hour, but he rekeyed six locks for us. He was quick. We also asked for eight copies of the keys, then I signed the paperwork after. I've never had something like American Home Shield before. But we waived inspections as every home buyer in the world had to do over the last couple of years and having a policy gave us a bit of peace of mind.

My AC was low on Freon and it shut off. I did a claim and Lane Services was my assigned contractor. They called the same day to set the service up. Their guy was out within 24 hours and it was on a weekend. The AC was all frozen up and there was nothing he could do. He gave me his personal number. We shut off the unit and let it all thaw out. I then called the techs and he personally came back again and checked everything once it was thawed out. He filled the unit up with Freon and everything has been working fine since. The guy was awesome and beyond what I expected.

The oven couldn't be repaired so I got a brand new one but I don't think the amount that was given to me was the best amount. I had to come in and put nearly half of the amount to match the price of the new oven. But other than that, I have no issues with AHS's service. Their response to any claim that we put through is very fast. As soon as I call, I get an email with confirmation and who is coming over and when they’re gonna be here. And it’s always good companies.

American Home Shield does excellent service. We had a problem with the heater. It was a brand-new heater, but I don't know what was wrong. It looked like one of the switches was not working. The guy did a pretty good job.

American Home Shield has been good so far. I had some rekeying done. The tech did very well. Very professional and took care of the rekeying very quickly.

I had a claim for my hot water heater. The rep was fine but I didn't understand what the problem was. There was a warranty that was on the hot water heater. I explained to them that the warranty wasn't mine. It was the homeowner that had the house before me. It wasn't fair that there were all kinds of issues when it's time to pay up if I'm paying every month for AHS. I ended up paying $870 out of pocket anyway. Also, the plumber was expensive and he wanted $980. I was very dissatisfied with that.

We were having some backwash with the toilets. The tech from Kevin's Plumbing was awesome. We had some new sealant put on the toilet.

American Home Shield is prompt but they don’t have the greatest companies that come out to your home to cover the services on our appliances. We've had AHS for many years and we've also had it not just for our home, but both our properties that we have. They've been good about responding and this is the first time we've had an issue. We were told that our appliance wasn't good anymore and that we would have to replace it. We never had to have an appliance replaced before. I had to keep calling to find out what was going on with our washer. Meanwhile, we did not have a washer and no one ever got back to me from American Home Shield. They have all my contact information. Then when I call, I have to sit and wait for 30 minutes to get somebody or to even get a response. And it's like starting all over again, explaining the situation. The reps are reading me the notes that they're seeing and there's a little bit of a language barrier at times.

There was something wrong with our toilet and there was a leak. A flange needed to be replaced. American Home Shield's claims process was straightforward and to the point. The service people were able to resolve the issue on the spot. So far, my services with American Home Shield have been rendered and that's a benefit in itself. So far, so good.

The AC isn't cooling correctly. One of the rooms wasn't getting cool well and the thermostats weren't hooked up right, or something's just not functioning right with one of the AC units. The technician we had came out and did all kinds of tests. And I don't know that there's a fix to this. I don't know what we can do to get that resolved. He did everything he could, but we're still having a similar issue. The way they hooked up the air conditioner system when they built the house was incorrect. American Home Shield couldn't do anything about that. But the technician was very professional.

The value proposition is becoming less and less. When I first started the coverage with AHS, it was $400 a year and I would pay $75. But now, the policy is like $900 and then I'm paying a $75 fee and then considering the fact that there's $1,500 worth of coverage in certain areas, it's almost as if you have to have something go wrong in order for the policy to provide the value that you're paying for. But overall, the policy is good.

The AC went out. The contractor came and did an estimate on the part. I was informed that the American Home Shield warranty that I had was only going to cover a part of it, and then I was gonna have to pay for any kind of upgrades or code adjustments, which I was not satisfied with. We wound up replacing the AC because it was a 20-something year old unit. But I got zero help with that and wound up having to finance $16,000 for a new AC.

My husband submits claim online because it's ridiculous to talk to a representative. It takes hours. Also, they send people that don't fix things right and it seems like everybody we get is from another state. AHS used to be good. It's not getting any cheaper and they aren't getting any better. It's irritating. Before, we got a water heater and they would strap it down and do everything. But now, they charge to remove the water heater and haul it away.

There was some stoppage where the water drains out and it's supposed to connect with a city sewer. Every time the washing machine and the dishwasher flushed out the water, instead of flushing it out like it used to, it didn't. Roto-Rooter has come out several times, and it was fine for a year or two. I spoke with an American Home Shield representative to submit the claim and she was fairly knowledgeable. The motor was burned out. So the contractor had to order the motor and bring it back and put in the motor. The tech had it done in five minutes or less. He was real sweet. I've always been very satisfied with American Home Shield.

I like American Home Shield. So far, it’s been helpful, except for the last time that I called out. The electrician who came out said that I needed to upgrade my service. He was pretty knowledgeable and professional. I liked him. I just haven’t had a chance to look into upgrading it, but I do want to look into it. Overall, the service has been pretty efficient. I haven't had any negative experiences with them. The services that I did went smoothly.

We submitted a claim with AHS for air conditioning. The tech did a test on the outlet that the main system is plugged into. He said we needed an electrician. That got approved by AHS. The electrician came and said, “I didn't need to come here.” The air guy came back four days later and then fixed our air. The techs were all great. The electrician was also very nice. He replaced something that he said was gonna fail eventually. He was in and out within half an hour. Everything seems to be going well now.

My garbage disposal kicked all the gears out of it. It quit working. It just froze up. American Home Shield's rep was very polite and knowledgeable. AHS said the contractor was from the city up north. And the guy has been in business for a long time. They said working for AHS is what he does. However, the contractor couldn't break my garbage disposal free. They had to replace a part. But the tech was good and very professional. In and out. He did it for an hour. Cleaned what little mess he made, and did a good job. Jump all over AHS. It's worth the money.

The tech who came for a leaking shower faucet was fantastic. He was right on time, between the window that he said he would be there. He came in and inspected. He had to run to Home Depot or Lowe's to get the proper valve. He came right back and was in and out 90 minutes tops. The only issue was they told us a date and time then at some point, it got changed to the next day. That was a little annoying, but they were easy to get ahold of. It wasn't like I had to wait. I didn’t waste a whole day waiting for these guys to show up. There was a mistake made, but it was easily corrected.

The tech rekeyed four doors. He was great. Get AHS.

I've been with American Home Shield for four years now. Every time I have an issue, it gets fixed pretty good. A contractor came out for the AC. When it was running in auto, the inside unit would shut off, but the compressor outside wouldn't. There was a little switch that had welded itself together.

Updated on 12/05/2022: Contacted AHS on Nov 23 to report the failure of a capacitor the company had replaced only two months. This affected our pool heater and pump. Dispatch #**. No vendor has contacted us yet to schedule a visit. The system indicates “Pacific Pool has been assigned but that they have not succeeding contacting us.” This is not true. I spoke to the contractor three times:

I just renewed with AHS after having it for one year and then going into my second year. So far, no complaints. I haven't had any issues using them. I just had issues with my refrigerator and that seemed like a drawn-out process. But it was not really their fault. There was a warranty on the product through LG. So it just prolonged to get my refrigerator fixed. I had to call LG back. They sent an LG technician this time and they fixed it. It seems to be working. Being able to only pay the $75 to have someone come and fix the equipment is a definite bonus.

AHS gets to us quickly. Everybody who has been sent out to us has been nice and really informative on everything. I had a stoppage in my back bathroom. The tech walked around the window where the bathroom was and he was like, “All right. We’ll take care of it right now.” I let him in and within 20 minutes, he was done. He checked all the faucets, sinks and toilets to make sure none of those were backing up.

I've only used American Home Shield one time so far, which was for plumbing. My only little complaint is I was told that the person would call me 30 minutes before they arrived. He called me and told me he would be there in 10 minutes. Luckily, my husband was at home at the time because I wasn't sure if someone would be there and that was why I asked for a 30-minute leeway. I did make it home 30 minutes later. The work was complete. Instead of replacing something, it was repaired. It's cheaper.

I’ve had the policy for about two years and AHS has been nothing but great. They’ve always assisted me when I've had issues, either by repairing or replacing. Also, the technicians' work ethic has been great. They came in, did their job, and made sure I knew what was done. They left fairly quickly after they performed what needed to be done.

My AC was not cooling downstairs. I made a claim with AHS and the turnaround time was a couple of weeks. I don't know what was the delay, but it took three weeks for the techs to come back to replace the compressor and that didn't meet my expectations. I'm also not really feeling the AC coverage because I didn't know that this was going to cost me so much money. So right now, I wouldn't really recommend AHS.

The water is leaking on a sheeting from the toilet from upstairs. The repair guy replaced the wax ring from the toilet and after that, flushed the water. It was fine. But that night, I used the toilet and when I flushed the water, it started leaking again. The guy from American Home Shield told me that if I have to open up the sheeting, they don’t do that. I called my HOA so they’d take care of it.

I had two issues, one was a plumbing issue, and the other was an electric issue. Two of the three companies that were sent to me were great. The first company American Home Shield sent out, Economy Plumbing, should not be in business. They should take them out of their Rolodex. We got rid of them, then Pendleton Plumbing came in and did a great job. Ron, the owner, was amazing, very helpful and professional. Manuel from MC Electric came for the electric issue, and he was fantastic as well. I would not hesitate to use Ron and Manuel any other time.

My stove had a sensor that was going off. No matter what I did to reset it, it would not stop going off. Another thing was the oven itself didn't heat that well and getting it to turn on didn't work that great. I called American Home Shield sometime around the end of August. In the meantime, I had to pull the unit out and unplug it because that was the only way I could make it stop beeping.

For the most part, I like AHS a lot. There are just issues with one of the vendors, A1 Phoenix Plumbing. They have been difficult. They came out on the 12th of August to look at my spout. It got approved for them to repair it. They're not able to locate the part. They keep telling me they already sent the stuff to American Home Shield. But American Home Shield said they don't have anything. They keep going through this back-and-forth. So nothing's resolved.

American Home Shield has been easy to reach and their representatives are easy to work with. The claims process is smooth too. I pay the deductible, and that's it unless they have to come out again for something. Recently, my AC was being weird, and my disposal was acting up. The techs resolved one, and the other one, we're doing some follow-up. With warranties, you're just paying for peace of mind and you're flattening your expenses. If I have no expenses, then I just paid into nothing, but if I do, then it helps minimize the costs.

The ice maker had some issues and the stove had an element that was out. Something was wrong with the motherboard. There was also something wrong with the dishwasher's top panel that needed to be replaced. The repairman diagnosed everything, wrote it up, ordered the parts, and came back about a week and a half later when the parts came in. He put everything in and fixed everything. It didn't take him that long. So far, so good.

Our drain wouldn’t drain. When I did the automated service, it gave me options of what kind of problems I was having but they didn't give me one for my drain. It said sink problem so I put it down as for my sink.

When I opened the freezer, there was a sheet of ice on the bottom. So, something had leaked. Three people came. As far as American Home Shield, it's getting worse. It used to be better. I have had American Home Shield for over 20 years. We had to have three contractors and that's crazy. They should have first thought about who's the right contractor to fix it. So, their service is becoming a hit-and-miss. They just send anybody. Something isn't as good as it used to be. Some guys were good. The last guy who came found a leak and fixed it. I have recommended American Home Shield to people before, but now I don't say anything. I like them so far, even though they could improve. They were better before. I know people on the east side who I recommended them to and they signed up because I told them and then they said, "Nobody came. Nobody did." So, they just withdrew.

The tech that did the rekey was punctual. He was good.

I had a service call with American Home Shield that was closed, but the issue wasn't resolved. They said, “Hey, look, we'll do you a favor. Do the service call for it, and we'll definitely run it up the ladder to get them back out there and reopen the ticket for you.” A month passed and nobody ever reached out. So, I got on the phone today and raised the concern. There's definitely a lack of communication. I went without an air conditioner for three months because of American Home Shield, which is totally unacceptable.

We lost our water heater. I submitted the claim over the weekend and it was very quick. Within a couple of days, the contractor called and came out. Our system was very old. They worked together to say that it was not replaceable so they put in a new one. They were very, very good. I would use them again. We're glad we have American Home Shield. They've made it very easy, that if there is an issue, I can call and they already have people that they trust that they work with to come out and help us. It's a huge benefit when something is going wrong. You're not having to put in a whole bunch of money that you don't have at that time for things that are broken.

Our air conditioner wasn't cooling. The tech figured out what was going on and he fixed it. He was a fantastic guy. American Home Shield has improved greatly over the last few years. I'm a realtor and I would absolutely recommend American Home Shield. I've been very impressed with how quick everything is. It used to be a nightmare but now it's very smooth.

Our microwave was shorting the system out. Techs came and they had ordered parts. They put the parts in and the work took 45 minutes. The experience was good and the work has been completed.

The contractor was good. They came within the time window. They had to add Freon to the air conditioner and charge it up. They were prompt and knowledgeable.

My sister recommended American Home Shield to me and I've already told my family about it as well. It's worth it. Recently, a contractor came out when they were supposed to and checked what I asked them to which was some electrical problems. Everything was fine.

I like the claims process. I had one problem with the water pressure but when I went back and looked at the contract, I see that it wasn't covered. But other than that, they respond and pay the bill. As long as it's within my contract, I seem to have no problem with it. Most recently, the AC wasn't reacting to the thermostat. Comfort First Heating & Cooling came out and said it was the damper motor upstairs so they replaced it. They had really good customer service.

AHS's reps are always friendly. We had an AC issue. The tech said it was a coil that became disconnected and it was a simple fix.

American Home Shield has been very responsive when we had issues and different systems in the house that needed to be fixed or looked at. We've had a number of issues that have popped up through the years. This time, there was some fuse in our AC that busted on the outside. The inside was fine but the outside blower wasn't going and there was no air movement. It took the techs two or three days to get out there and check it out. All in all, our experience with American Home Shield has been really well. Get the home warranty. It's worth it, especially if you have a house that's 40 years old.

The contractor came out and declared the dishwasher could not be fixed because of all the computer boards in it. The only complaint I had was the people who delivered it could not hook it up. So it was silly that they wouldn't even unhook the other one. They said something about it was hardwired and they couldn't unhook it and take it away. So, I ended up hiring a contractor to come in and unhook the other one, take it away and hook up the new one. So, I ended up spending $300. But American Home Shield did replace the dishwasher and the contractor did very well with that.

I called American Home Shield two months ago about my washer and my dryer. The washer could not be repaired. The tech told me that the dryer was fine. I called back over a month later, and apparently, I missed the timing because it still was taking too long to dry. So, I had to pay another $75 for them to come back out for the man to pull the dryer out like it should have been, and find out what was going on with it.

What I really dislike with AHS is when I launch a claim, it's always somebody from overseas that cannot understand anything that they're saying. Also, plumbing doesn't seem to be covered at all. Anything that's plumbing related, I have to pay for that out of my pocket in addition to the $100 that I've already coughed up to get it going. It's expensive. But as far as appliances, so far, I haven’t had any problems. They're also prompt to get someone to respond to me. It took quite a while to get my ice machine fixed because the first company they sent out just couldn't do it. But the second company they sent out figured out how to do it and that guy got it done.

American Home Shield is great, and they're dependable. I've had about five claims with them since I got with them. I make a phone call and tell them and the person comes within 24 to 48 hours that I receive a call and make up an appointment itself. Every time, it's been great. The techs call and inform me and they always come out when they say they're gonna come out and they correct the problem.

I've been pretty pleased with American Home Shield's service. When my air conditioner went out recently, I put in an order for it, paid my fee, and somebody came out within three days of it happening. They recommended a new compressor and after I spoke to the air conditioning company, they stated that even with a new compressor, my unit wouldn't work. So, I ended up having to purchase a brand-new air conditioning unit. American Home Shield paid a portion of it and I did an upgrade. They were pretty quick in addressing the issues that I had, so I was planning on renewing with them. But when I tried to do it on their website, it didn't give me an option. It just said that I didn't have an auto-renewal.

I'm neutral with American Home Shield. There were some issues we've had, but other than that, it’s fine. When the AC unit wasn’t working recently, it got fixed by the contractor.

When the guy came out for the air conditioning, I wasn't a big fan of him. Any time I had questions, he shrugged his shoulders. “I don’t know. I'm not here about that.” I would be like, “Dude, you're not helping out here.” I told the company and they were like, “Oh, we're reading his notes and this doesn't make any sense.” I had issues with the AC but that was more a personality conflict as opposed to the company itself. They were very helpful. When I talked to people, they were great and helpful. The ac is working but not efficiently. And my dissatisfaction for the first time he came out was, “We can do nothing, or you can completely replace the unit.” And I was like, “So you're telling me there's nothing in between that you can do?” That was when I called the company and said, “Come on. If it's not working efficiently, what can we do to Band-Aid it until there’s absolutely nothing wrong."