American Home Shield Reviews

Our AC went out. We had a company come who refilled the Freon and thought there was a leak. American Home Shield came and said that they didn't see a leak. The guy was friendly and professional.

AHS is pretty responsive and I get my issue sorted out pretty quickly. It's overall been a pleasant experience and it's easy to use the website and make a claim. My most recent claim was something was causing a backup into the showers and toilets. Before I moved in, I had them snaked because everything was slow draining but I've had both bathrooms flooded since then. F6 Plumbing called me and I explained the issue to them. They had someone meet out with me on the property. They texted me before they got there. They were nice and friendly and they explained everything pretty well. They snaked the drain to try to remove any potential blockages but as it is reoccurring, they suggested I get a camera scope as my next step. They can't do anything further, according to them, until they get a camera into the pipes. They said the pipes are pretty old so there may be an issue somewhere down the main line that they're not able to reach.

American Home Shield advertises services outside of the warranty. Six to nine months ago, I arranged for someone to come do an air conditioning and heating service. That was $75 to do that. The guy came and looked at the AC condenser outside but he didn't go up in the attic to look at the heating unit. I called American Home Shield and complained, was told that I would be reimbursed the $75 and I never received it.

Having the warranty is fantastic. But I had some issues with getting the contractor notification sent over. They notified the contractor that they were assigned my ticket and it took a little while for them to send over the paperwork so that the contractor can go ahead and get started on scheduling me for service. But once we got over that challenge, everything else was pretty smooth. My AC wasn't working and they helped expedite the process because I have an infant. The techs who came out were fine and resolved the issue on the same day.

I called around to find out how much the coverage would cost to cover certain things in my house, especially my appliances. American Home Shield had different levels of pay you could use for whatever issues you wanted. I picked the package I needed. I used the service when my ceiling fan wasn't working. Also, my other fans would not work. My bedroom fan was not working no matter what I did. Another bedroom fan had a light that would not work. It was making a lot of noise and shaking. I called the insurance company and they were the ones that picked a service company. DT Electric called me to schedule the appointment. I knew their tech was coming in a truck. He came in a truck with the logo on it.

I had a pipe burst downstairs. The claims process went pretty smoothly. I've had other experiences with American Home Shield, but this was one of the better ones. The first claim I've done took two weeks to get someone out to my house to fix the AC. They said that they don’t have anybody. That was the only time that happened. But American Home Shield could get contractors on the weekend. Also, I would like to see the detailed receipts of what they covered versus what I paid. Otherwise, it just said it's paid and that the job is done.

My AC would stop blowing or blow hot air instead of cold air. We would have to turn it off for a certain period of time to turn it back on. We ended up calling American Home Shield to have someone come out and look at it. The company that came was awesome.

We have had a policy with American Home Shield for close to 15 years. We have gone several years without needing any service at all and then we've had a couple of situations where we've had to fight to get something done. Our biggest issue with them is the timeliness. But there's usually someone assigned to the repair, and then they come out and make an assessment. I messed with a dishwasher for five months. I also had a situation with a washer recently. The guy said, “Well, I'm gonna write up something. I think it's gonna have to be replaced.” I just went out and bought another one because I did not want to mess with American Home Shield to wait on the paperwork. When they finally got the bid thing, I just said I wanted a cash out. So they offered me a portion of what I replaced.

The guy from Air Doc came out, he looked at the problem, and he left. He did what he was supposed to do. The air conditioning wasn't working. What happened was, I had put a new part on it the day before he came. The part that I put on there was the part that was bad. So when he got there, he just looked at it and said everything was good. He pumped some water out and cut a wire. I like that American Home Shield responded to the claim.

American Home Shield is generally easy to work or deal with and there's easy access. I've had them for the last three years now and they're responsive. They have been able to get me what I needed. They are very timely and I am able to get people to talk to me. If I log a request, immediately I get assigned to someone. Initially, American Home Shield had some vendors that didn't work well for me. But they were able to change after I asked. When I had issue with the refrigerator that was leaking at the back and the fan stopped working, techs came. It continued for more than a month because the actual problem could not be detected accurately. Initially, they tried to fix the pump or a leakage there. It took a few times but they were able to resolve the issue.

I had an American Home Shield policy when I bought my house in 2019, and I canceled it last year because the guy that came out to fix the pipe lied, and then they didn't cover the problem. I got AHS back now though.

I've only used American Home Shield twice and so far, I've been happy with the quick response. I put in the request for the AC yesterday. The contractor came out today. They have to order a part and I don't know how many days that will be. But I had them come out a few weeks ago, and they fixed it the next day. They've been texting and calling. They've done a great job in communicating.

The microwave wasn't heating. The tech did a video assessment and he thought the problem was the magnetron. But when he physically checked the unit, there was a fuse that had blown. He tested a bunch of other things and once he replaced the fuse, there was nothing electrically that he could tell was wrong. It was heating at that point. So he did not replace the magnetron.

The kitchen sink was stopped up. It was a very slow drain. I sewnt in the claim and also added a few smaller things on there. The guy came out and he fixed the smaller things. He tried to fix the clog but he couldn't. He said that someone would have to come out with a different attachment for the tool that they have because he only had one attachment, and they could get it out. I was happy with that. If I gotta wait for someone else to come out, that's typical. But then I get a notification that the claim was denied and that American Home Shield won’t pay to fix it. Pipe Solutions wanted $400 to come out and clean it. The plumber said in the report that there was a foreign object. I called AHS multiple times, trying to figure out what exactly that meant. Because there's nothing except a foreign object that could cause a clog. If there's not something in there, it's not going to clog. So I was confused on that.

Years and years ago at a different house, I had American Home Shield. And I did not like them at that time. No matter what was wrong, they found some reason to say they didn't cover it. I gave up on them. But on this house, the service has been really good and AHS has been really easy to deal with. It takes a day or two to get somebody to fix something. Their technicians are all well-groomed and pleasant to talk to.

I have an active claim for my air conditioning. The techs took out the coils and the compressor on the outside. They are attempting to repair them because there is a leak. But they determined that the repair isn't holding and they said that I have until Sunday to continue to try. It's more than likely it won't hold so they've already scheduled an appointment for Monday for installation for the technician to create a quote.

I purchased a home for my mother-in-law and as part of the sale, was given American Home Shield. My mother-in-law used it and it was really good and quick, so I decided to purchase one because my home was 20 years old. I was hoping I wouldn't have to use it. But the AC started leaking so I had to. I made a claim for it on a Sunday and a tech came out on Tuesday. He tried to blow it out but it didn't work. He came the next day because the unit was still leaking. Come to find out the leak was in the tray. The holes were clogged up at the top of the AC and not in the P-trap.

When my disposal went out, the plumber changed it. It went great. But I'm not gonna renew because the rate is going up 30%.

I called American Home Shield and told them the dryer wasn't heating. The board had burned up. The first guy that came out was very nice. He figured out what the problem was and was gone in 10 minutes. He said, “We will order the parts, and we will come back.” I called American Home Shield when the first part came. They informed me that there was a second part. When that second part had arrived, I called American Home Shield back to set up an appointment. In between that period of time, through FedEx Tracking, they were able to track that that part would be here on Saturday. It arrived on that day. American Home Shield was able to send somebody out the beginning of the following week. The second guy that came out was very knowledgeable also. He fixed the dryer. He went a step further to clean out the exhaust that goes up to the roof of our home. That was additional $80 charge for him do that which was worth it.

I had a claim with an appliance and that was not a good experience. I had a washer and dryer that was outdoors and I did not know that AHS did not cover things that were outdoors. The tech wasn't very friendly about it. He said that they couldn't touch the machine but he looked at it. I said, "Well, maybe American Home Shield will cover it. Can you let me know?" He said, "Well, I had to talk to American Home Shield and see if they will cover that." I waited for him for two weeks but he did not call back. I tried to call but he never took my calls. That was rude. He could have called to say, "Sorry. I'm not coming back to fix that” or “I don't want to fix that." But he just stopped communicating. I have asked to not have that tech back and I don't want him near my other appliances.

Two months and counting without A/C. Customer service is overseas and they cannot comprehend the basics sadly. You have to repeat yourself and they do not listen nor do they take or read notes. The lack of concern is discerning. I make all of my payments and as a nurse coming home to heat for two months, I can say that not only am I not renewing but I am completing reviews everywhere and creating and sharing with my real estate and insurance friends whom will never add them on their list of warranty companies for sellers and buyers. I suggest you share as well on every platform. When they start losing clients and not gaining any, that's their own fault.

We had a claim for the garage door spring and the wait time to submit a claim was the most difficult part of my experience. But the vendor responded within the 24-hour period. They were professional and they got the job done. All in all, we have been pretty much satisfied with AHS.

I had an HVAC claim and the process was easy. The tech was fas and he fixed the issue. Having AHS is convenient.

The AC kept backing up several times throughout the summer, so I had to call them several times to come. The techs did their magic and had it running. Most of it was a capacitor and one was the fan itself. At the very beginning, the tech had to put in some coolant as well.

I had two situations that occurred in 45 days period of time. The first time, the AC unit was freezing up. A technician came out and said the outside fan needed to be cleaned. They did that. Then we had some water leakage coming from the furnace. The pipe was clogged. The technician had to open that up, and they fixed it there. The concern I had was I had to pay twice for that service. They sent out two different companies versus the one that was recently out. I wasn't pleased with that part, that I had to pay the fee twice because it was just a bit over the 30 days coverage. If the guy was out the first time, he should have noticed that and should have cleaned out the pipe. Other than that, I’ve been pleased with American Home Shield. Another time, their contractor had to come out and do something on the refrigerator. It was fair.

I had a claim for my hot water heater. The rep was fine but I didn't understand what the problem was. There was a warranty that was on the hot water heater. I explained to them that the warranty wasn't mine. It was the homeowner that had the house before me. It wasn't fair that there were all kinds of issues when it's time to pay up if I'm paying every month for AHS. I ended up paying $870 out of pocket anyway. Also, the plumber was expensive and he wanted $980. I was very dissatisfied with that.

We had American Home Shield rekey the house. Everything was right there on the webpage. The contractor was very kind and knew exactly what was going on. They were fast to rekey it and it was all good to go. It was six locks that they would do. But I had an extra door that the tech had done, so I had to come out of pocket $15 for that. Get with AHS.

I got an ice maker which is not working. I don’t know how to file that. But the dishwasher also went bad so American Home Shield sent me a new one. They’re very good.

We had an issue with an air conditioning overflow pan that was pumping a lot of water out. The techs found that there was a blockage in the drain pan and that it went down to the main plumbing section. They were fantastic. It was two team members. We had to have them come back because there was some continued blockage further down the line, but they came back very quickly and got it taken care of. Overall, AHS is good for a rental but at the same time, they are very hard to deal with when it comes to larger appliances. In larger appliances, there’s always a lot of pushback. Anytime there’s a larger appliance that is questioned, i.e. an existing unit, the answer for any insurance program is the initial claims are always a no. It takes some serious calls and battling. I have had to experience that several times. So, it’s the larger appliances that they’re really not too happy with when it comes to replacement.

AHS takes the worry out of home repair. Recently, my dishwasher wasn't draining. The tech told me what was wrong and I had confidence in his work. It turned out that all I had to do was string the drainage hose higher than where the water won't pool into it. It was a two-second fix job but I didn't know anything about it. It was $125 to raise a hose off the ground. The tech thought it was unfortunate that I spent all that money.

The air conditioner was leaking and it's installed above a hot water heater. So, the leak was coming down on top of the hot water heater underneath. It's in a tenant-occupied condo, and the tenant told me first that the hot water heater was leaking, but it turned out to be the air conditioner. It was Friday that I asked American Home Shield for an appointment, and they came out yesterday. Beaches have been out a couple of times. The first time that AHS assigned Beaches, it took a long time for Beaches to come out. My tenant wound up calling another company. That cost me a lot of money because I didn’t have the home warranty. They installed a new air conditioner, so it wound up costing me $5,000 or more. It was busy though, and I’m sure they couldn’t make it and my tenant wouldn’t wait at that time. The air conditioners always die when you need them the most.

I have only good things to say about American Home Shield. When I've had my appliances repaired, everything worked out great. I've been very happy. The recent contractor did such a god job. The tech kept looking to make sure that when he left, everything was perfectly clean. He was extremely polite and really careful too. Look into AHS. I've always had really good luck with their service.

The people who came for my plumbing issue were quick and they did a great job. I didn't even have to repaint. They did the painting and it was with something that matched perfectly. I'm happy I have American Home Shield. But I'm not too thrilled with the people that came for my refrigerator as it is still not fixed. American Home Shield sent me an email saying a part was ordered. I called this morning and asked if the part was in yet because I haven't heard anything. The person I spoke with said he was gonna call me back. I'm still waiting. It's gonna be two weeks now that I've been waiting.

I'm highly impressed with American Home Shield and glad to be a part of it. I found this to be very cost-effective where it would save me a lot of money. I had a plumbing issue where the toilet wasn't regulating and they did a great job. They rectified the situation. They made the appointment and a gentleman came out.

The tech rekeyed four doors. He was great. Get AHS.

The value proposition is becoming less and less. When I first started the coverage with AHS, it was $400 a year and I would pay $75. But now, the policy is like $900 and then I'm paying a $75 fee and then considering the fact that there's $1,500 worth of coverage in certain areas, it's almost as if you have to have something go wrong in order for the policy to provide the value that you're paying for. But overall, the policy is good.

Somebody came out to service our stove. The maids had messed up the covers on the burner. The technician came out and explained to us the mistake that they had made and corrected it. He was gracious in explaining to us what had happened. We've been very satisfied with most, if not all, of the services we have received from American Home Shield. They're very quick to respond. The technicians they send out solve the problem, and explain what the issues are. We're quite satisfied.

The oven couldn't be repaired so I got a brand new one but I don't think the amount that was given to me was the best amount. I had to come in and put nearly half of the amount to match the price of the new oven. But other than that, I have no issues with AHS's service. Their response to any claim that we put through is very fast. As soon as I call, I get an email with confirmation and who is coming over and when they’re gonna be here. And it’s always good companies.

I've been with American Home Shield for four years now. Every time I have an issue, it gets fixed pretty good. A contractor came out for the AC. When it was running in auto, the inside unit would shut off, but the compressor outside wouldn't. There was a little switch that had welded itself together.

My AC was low on Freon and it shut off. I did a claim and Lane Services was my assigned contractor. They called the same day to set the service up. Their guy was out within 24 hours and it was on a weekend. The AC was all frozen up and there was nothing he could do. He gave me his personal number. We shut off the unit and let it all thaw out. I then called the techs and he personally came back again and checked everything once it was thawed out. He filled the unit up with Freon and everything has been working fine since. The guy was awesome and beyond what I expected.

I’ve had things happen this year that I didn't expect. But everything was either fixed or AHS provided me some funds to fix it however way I wanted to. My washing machine went out recently and they gave me $450 to replace it. If I wanted to upgrade, I could. I just upgraded, paid the extra $400, and got an $850 washing machine. Recently, the wire had shorted out in the capacitor of the AC. They replaced that and showed me where it burned out and put in a new one. Everything's been fine since. The tech also didn't try to oversell me anything. He showed me what the problem was. The guy was like, “Here you go. Fixed it.”

I've had two different claims, and the vendors who have come have been excellent. It’s the dealings with AHS that haven't been the best. Their customer service is not up to par. It’s a hassle just to get a minor claim submitted. It's almost like they're fighting against the customer. I didn't think it would be so difficult just to get things checked and repaired. I called with questions, and no one called back to answer my questions. Every time I call, it’s a long process just to get an answer. I don’t like them. I know that I would still have to pay if I cancel the contract, so I'm just waiting till the contract ends so that I can find a new home warranty company.

My garbage disposal kicked all the gears out of it. It quit working. It just froze up. American Home Shield's rep was very polite and knowledgeable. AHS said the contractor was from the city up north. And the guy has been in business for a long time. They said working for AHS is what he does. However, the contractor couldn't break my garbage disposal free. They had to replace a part. But the tech was good and very professional. In and out. He did it for an hour. Cleaned what little mess he made, and did a good job. Jump all over AHS. It's worth the money.

We have American Home Shield at a new house and we did the lock change. Kyka Tech came within a week, and they were very fast. They were really good and it was done within an hour. We also have a previous house, and having a home warranty is the best experience.

I bought a new house and I know that the rekey was one of the free things that came with American Home Shield. So, I scheduled it right away. I got a call directly from Flying Locksmiths saying that American Home Shield's got a request, my address from the phone number, and I said, "Yes, that's me." They scheduled a person, and he was great. He was only there for an hour, but he rekeyed six locks for us. He was quick. We also asked for eight copies of the keys, then I signed the paperwork after. I've never had something like American Home Shield before. But we waived inspections as every home buyer in the world had to do over the last couple of years and having a policy gave us a bit of peace of mind.

I had an issue with my refrigerator. The technician that came was one of the best. He's come out here more than once and I requested him this time. Give American Home Shield a try. I've had good success with them.

My washing was running but it wasn't cleaning the clothes. They were still dirty once the cycle completed. When the tech came, he said the issue was probably the motor. He fixed it and it's been fine.

I've been pleased with AHS since I've had the service. The response has been excellent. They've been quick and somebody always gets back to me within 48 hours, which is surprising, but what I expected. I had Myers Comfort come out for the AC and they came as scheduled. The piping that goes from the washer was clogged and it was backing up into my kitchen sink. The repair was done with good workmanship, at least to my satisfaction, and they were very professional. They did what they need to do and things went well.

My garbage disposal was dead as a doornail. The gentleman that came out was so kind and nice. He was efficient, helpful and clean. He cleaned up after himself. It was the best experience I had with American Home Shield. I’m happy with them, except for their customer service. I don't like dealing with their reps because they're all from the Philippines and you could barely understand them.

On Labor Day morning, our AC had a problem and my husband said that we couldn't get anybody over the weekend. But we called AHS anyway and the techs were able to come out quickly. We were surprised. The techs were also great and all we had to do was flip the fuse. Other than that, we had a guy come out to repair our garage door opener and the way our garage door opener used to work when it worked well was that we could get it to go up and stop it or down and stop it. He replaced it with an engine that runs it so that it only stops going one direction and we want him to replace it with the same quality of garage door opener that we had before.

American Home Shield does excellent service. We had a problem with the heater. It was a brand-new heater, but I don't know what was wrong. It looked like one of the switches was not working. The guy did a pretty good job.

We were having some backwash with the toilets. The tech from Kevin's Plumbing was awesome. We had some new sealant put on the toilet.

American Home Shield is prompt but they don’t have the greatest companies that come out to your home to cover the services on our appliances. We've had AHS for many years and we've also had it not just for our home, but both our properties that we have. They've been good about responding and this is the first time we've had an issue. We were told that our appliance wasn't good anymore and that we would have to replace it. We never had to have an appliance replaced before. I had to keep calling to find out what was going on with our washer. Meanwhile, we did not have a washer and no one ever got back to me from American Home Shield. They have all my contact information. Then when I call, I have to sit and wait for 30 minutes to get somebody or to even get a response. And it's like starting all over again, explaining the situation. The reps are reading me the notes that they're seeing and there's a little bit of a language barrier at times.

I put a claim in for the clothes dryer that was making loud, squeaky noises. It was taking a long time to dry anything. A contractor responded within two days. The guy who came knew what he was doing. The repair took two weeks and I wish it was quicker but there were some parts that were not available. The service was great nonetheless.

The AC isn't cooling correctly. One of the rooms wasn't getting cool well and the thermostats weren't hooked up right, or something's just not functioning right with one of the AC units. The technician we had came out and did all kinds of tests. And I don't know that there's a fix to this. I don't know what we can do to get that resolved. He did everything he could, but we're still having a similar issue. The way they hooked up the air conditioner system when they built the house was incorrect. American Home Shield couldn't do anything about that. But the technician was very professional.

My husband submits claim online because it's ridiculous to talk to a representative. It takes hours. Also, they send people that don't fix things right and it seems like everybody we get is from another state. AHS used to be good. It's not getting any cheaper and they aren't getting any better. It's irritating. Before, we got a water heater and they would strap it down and do everything. But now, they charge to remove the water heater and haul it away.

The AC went out. The contractor came and did an estimate on the part. I was informed that the American Home Shield warranty that I had was only going to cover a part of it, and then I was gonna have to pay for any kind of upgrades or code adjustments, which I was not satisfied with. We wound up replacing the AC because it was a 20-something year old unit. But I got zero help with that and wound up having to finance $16,000 for a new AC.

The first contractor that came out was great. But we're dealing with City Plumbing with a different problem now. So, they've been great, too. I had flooding in the downstairs toilet and the guy fixed what was going wrong with that.

I like American Home Shield. So far, it’s been helpful, except for the last time that I called out. The electrician who came out said that I needed to upgrade my service. He was pretty knowledgeable and professional. I liked him. I just haven’t had a chance to look into upgrading it, but I do want to look into it. Overall, the service has been pretty efficient. I haven't had any negative experiences with them. The services that I did went smoothly.

American Home Shield has been good so far. I had some rekeying done. The tech did very well. Very professional and took care of the rekeying very quickly.

The refrigerator had been making noise for a while. On the day I made the claim, it quit cooling. The freezer part is fine, but the lower part had quit working. It took two weeks to get somebody to come out. He determined that the fan had went bad in it. The cooling fan pulled the cooler from the freezer into the refrigerator itself. They ordered the part. The part came and was delivered to my residence. It was approximately two weeks after that that they sent another repair technician out to put the new part in. I had to utilize a spare refrigerator for five weeks which was ridiculous. But they were both nice guys. One guy was from North Carolina and another guy was from Giles County.

The tech who came for a leaking shower faucet was fantastic. He was right on time, between the window that he said he would be there. He came in and inspected. He had to run to Home Depot or Lowe's to get the proper valve. He came right back and was in and out 90 minutes tops. The only issue was they told us a date and time then at some point, it got changed to the next day. That was a little annoying, but they were easy to get ahold of. It wasn't like I had to wait. I didn’t waste a whole day waiting for these guys to show up. There was a mistake made, but it was easily corrected.

We submitted a claim with AHS for air conditioning. The tech did a test on the outlet that the main system is plugged into. He said we needed an electrician. That got approved by AHS. The electrician came and said, “I didn't need to come here.” The air guy came back four days later and then fixed our air. The techs were all great. The electrician was also very nice. He replaced something that he said was gonna fail eventually. He was in and out within half an hour. Everything seems to be going well now.

There was something wrong with our toilet and there was a leak. A flange needed to be replaced. American Home Shield's claims process was straightforward and to the point. The service people were able to resolve the issue on the spot. So far, my services with American Home Shield have been rendered and that's a benefit in itself. So far, so good.

The AC was making a loud noise and not really cooling. It's an old unit and it was getting really hot. The tech from A-US Air Conditioning of Texas said it needed to be replaced and that I had to pay $1,800. I asked for a breakdown of what he's doing and they never provided it. They kept saying that they were gonna send me an email. I talked to American Home Shield and they said the contractor is gonna send an email with a list of what they're doing but I never got it. That made me feel a little uncomfortable, not knowing exactly what they were going to be doing, so we decided we didn't want to use them.

There was some stoppage where the water drains out and it's supposed to connect with a city sewer. Every time the washing machine and the dishwasher flushed out the water, instead of flushing it out like it used to, it didn't. Roto-Rooter has come out several times, and it was fine for a year or two. I spoke with an American Home Shield representative to submit the claim and she was fairly knowledgeable. The motor was burned out. So the contractor had to order the motor and bring it back and put in the motor. The tech had it done in five minutes or less. He was real sweet. I've always been very satisfied with American Home Shield.

Updated on 12/05/2022: Contacted AHS on Nov 23 to report the failure of a capacitor the company had replaced only two months. This affected our pool heater and pump. Dispatch #**. No vendor has contacted us yet to schedule a visit. The system indicates “Pacific Pool has been assigned but that they have not succeeding contacting us.” This is not true. I spoke to the contractor three times:

AHS's reps are always friendly. We had an AC issue. The tech said it was a coil that became disconnected and it was a simple fix.

What I really dislike with AHS is when I launch a claim, it's always somebody from overseas that cannot understand anything that they're saying. Also, plumbing doesn't seem to be covered at all. Anything that's plumbing related, I have to pay for that out of my pocket in addition to the $100 that I've already coughed up to get it going. It's expensive. But as far as appliances, so far, I haven’t had any problems. They're also prompt to get someone to respond to me. It took quite a while to get my ice machine fixed because the first company they sent out just couldn't do it. But the second company they sent out figured out how to do it and that guy got it done.

I've only used American Home Shield one time so far, which was for plumbing. My only little complaint is I was told that the person would call me 30 minutes before they arrived. He called me and told me he would be there in 10 minutes. Luckily, my husband was at home at the time because I wasn't sure if someone would be there and that was why I asked for a 30-minute leeway. I did make it home 30 minutes later. The work was complete. Instead of replacing something, it was repaired. It's cheaper.

I’ve had the policy for about two years and AHS has been nothing but great. They’ve always assisted me when I've had issues, either by repairing or replacing. Also, the technicians' work ethic has been great. They came in, did their job, and made sure I knew what was done. They left fairly quickly after they performed what needed to be done.

Our air conditioner wasn't cooling. The tech figured out what was going on and he fixed it. He was a fantastic guy. American Home Shield has improved greatly over the last few years. I'm a realtor and I would absolutely recommend American Home Shield. I've been very impressed with how quick everything is. It used to be a nightmare but now it's very smooth.

My AC was not cooling downstairs. I made a claim with AHS and the turnaround time was a couple of weeks. I don't know what was the delay, but it took three weeks for the techs to come back to replace the compressor and that didn't meet my expectations. I'm also not really feeling the AC coverage because I didn't know that this was going to cost me so much money. So right now, I wouldn't really recommend AHS.

I had two issues, one was a plumbing issue, and the other was an electric issue. Two of the three companies that were sent to me were great. The first company American Home Shield sent out, Economy Plumbing, should not be in business. They should take them out of their Rolodex. We got rid of them, then Pendleton Plumbing came in and did a great job. Ron, the owner, was amazing, very helpful and professional. Manuel from MC Electric came for the electric issue, and he was fantastic as well. I would not hesitate to use Ron and Manuel any other time.

My sister recommended American Home Shield to me and I've already told my family about it as well. It's worth it. Recently, a contractor came out when they were supposed to and checked what I asked them to which was some electrical problems. Everything was fine.

I just renewed with AHS after having it for one year and then going into my second year. So far, no complaints. I haven't had any issues using them. I just had issues with my refrigerator and that seemed like a drawn-out process. But it was not really their fault. There was a warranty on the product through LG. So it just prolonged to get my refrigerator fixed. I had to call LG back. They sent an LG technician this time and they fixed it. It seems to be working. Being able to only pay the $75 to have someone come and fix the equipment is a definite bonus.

American Home Shield is great, and they're dependable. I've had about five claims with them since I got with them. I make a phone call and tell them and the person comes within 24 to 48 hours that I receive a call and make up an appointment itself. Every time, it's been great. The techs call and inform me and they always come out when they say they're gonna come out and they correct the problem.

American Home Shield has been easy to reach and their representatives are easy to work with. The claims process is smooth too. I pay the deductible, and that's it unless they have to come out again for something. Recently, my AC was being weird, and my disposal was acting up. The techs resolved one, and the other one, we're doing some follow-up. With warranties, you're just paying for peace of mind and you're flattening your expenses. If I have no expenses, then I just paid into nothing, but if I do, then it helps minimize the costs.

The water is leaking on a sheeting from the toilet from upstairs. The repair guy replaced the wax ring from the toilet and after that, flushed the water. It was fine. But that night, I used the toilet and when I flushed the water, it started leaking again. The guy from American Home Shield told me that if I have to open up the sheeting, they don’t do that. I called my HOA so they’d take care of it.

When the guy came out for the air conditioning, I wasn't a big fan of him. Any time I had questions, he shrugged his shoulders. “I don’t know. I'm not here about that.” I would be like, “Dude, you're not helping out here.” I told the company and they were like, “Oh, we're reading his notes and this doesn't make any sense.” I had issues with the AC but that was more a personality conflict as opposed to the company itself. They were very helpful. When I talked to people, they were great and helpful. The ac is working but not efficiently. And my dissatisfaction for the first time he came out was, “We can do nothing, or you can completely replace the unit.” And I was like, “So you're telling me there's nothing in between that you can do?” That was when I called the company and said, “Come on. If it's not working efficiently, what can we do to Band-Aid it until there’s absolutely nothing wrong."

The first time we needed to put in a claim was the first summer we were here, which was 2020, about the air conditioning. It took a very long time to get someone out and three people before it was resolved. But all in all, we've been very satisfied. I appreciate the reminders for the furnace and the HVAC system, to have those every spring and fall.

Our microwave was shorting the system out. Techs came and they had ordered parts. They put the parts in and the work took 45 minutes. The experience was good and the work has been completed.

Flash Garage Door Service fixed the garage door. They replaced the chain that broke and they were great. Everything was perfect.

The seal on the toilet was cracked on the top. It was leaking about a gallon every hour. So I called American Home Shield because I couldn't figure out where the leak was. Then the contractor came out and took care of it. I don't have water leak anymore. It was easy enough to submit a claim. The website was pretty good. It was easy enough to get done what needed to get done. American Home Shield is good enough to keep around.

The contractor came out and declared the dishwasher could not be fixed because of all the computer boards in it. The only complaint I had was the people who delivered it could not hook it up. So it was silly that they wouldn't even unhook the other one. They said something about it was hardwired and they couldn't unhook it and take it away. So, I ended up hiring a contractor to come in and unhook the other one, take it away and hook up the new one. So, I ended up spending $300. But American Home Shield did replace the dishwasher and the contractor did very well with that.

I like the claims process. I had one problem with the water pressure but when I went back and looked at the contract, I see that it wasn't covered. But other than that, they respond and pay the bill. As long as it's within my contract, I seem to have no problem with it. Most recently, the AC wasn't reacting to the thermostat. Comfort First Heating & Cooling came out and said it was the damper motor upstairs so they replaced it. They had really good customer service.

When I opened the freezer, there was a sheet of ice on the bottom. So, something had leaked. Three people came. As far as American Home Shield, it's getting worse. It used to be better. I have had American Home Shield for over 20 years. We had to have three contractors and that's crazy. They should have first thought about who's the right contractor to fix it. So, their service is becoming a hit-and-miss. They just send anybody. Something isn't as good as it used to be. Some guys were good. The last guy who came found a leak and fixed it. I have recommended American Home Shield to people before, but now I don't say anything. I like them so far, even though they could improve. They were better before. I know people on the east side who I recommended them to and they signed up because I told them and then they said, "Nobody came. Nobody did." So, they just withdrew.

I'm neutral with American Home Shield. There were some issues we've had, but other than that, it’s fine. When the AC unit wasn’t working recently, it got fixed by the contractor.

Our drain wouldn’t drain. When I did the automated service, it gave me options of what kind of problems I was having but they didn't give me one for my drain. It said sink problem so I put it down as for my sink.

The ice maker had some issues and the stove had an element that was out. Something was wrong with the motherboard. There was also something wrong with the dishwasher's top panel that needed to be replaced. The repairman diagnosed everything, wrote it up, ordered the parts, and came back about a week and a half later when the parts came in. He put everything in and fixed everything. It didn't take him that long. So far, so good.

AHS gets to us quickly. Everybody who has been sent out to us has been nice and really informative on everything. I had a stoppage in my back bathroom. The tech walked around the window where the bathroom was and he was like, “All right. We’ll take care of it right now.” I let him in and within 20 minutes, he was done. He checked all the faucets, sinks and toilets to make sure none of those were backing up.

American Home Shield has been very responsive when we had issues and different systems in the house that needed to be fixed or looked at. We've had a number of issues that have popped up through the years. This time, there was some fuse in our AC that busted on the outside. The inside was fine but the outside blower wasn't going and there was no air movement. It took the techs two or three days to get out there and check it out. All in all, our experience with American Home Shield has been really well. Get the home warranty. It's worth it, especially if you have a house that's 40 years old.

For the most part, I like AHS a lot. There are just issues with one of the vendors, A1 Phoenix Plumbing. They have been difficult. They came out on the 12th of August to look at my spout. It got approved for them to repair it. They're not able to locate the part. They keep telling me they already sent the stuff to American Home Shield. But American Home Shield said they don't have anything. They keep going through this back-and-forth. So nothing's resolved.

The turnaround time with the contractor wasn't bad in terms of when they came out there. There was a break thereafter because I had to go into the hospital. But when I got out of the hospital, we set something back up, and the work was completed. But I have a problem with the services of AHS and how they interpret and manipulate their contract language. I ended up spending more ancillary things just to be able to get them to do their work. They can’t gain my trust again.

My stove had a sensor that was going off. No matter what I did to reset it, it would not stop going off. Another thing was the oven itself didn't heat that well and getting it to turn on didn't work that great. I called American Home Shield sometime around the end of August. In the meantime, I had to pull the unit out and unplug it because that was the only way I could make it stop beeping.

We had a service call on my icemaker and we thought it was resolved but it’s not. So, we have to see if American Home Shield can pay someone else to look at it, because it didn’t resolve the issue. But I got frustrated. I said I’ll go find someone that we know that does that type of repair. I didn’t want to go through having to call, then having to have someone here for an appointment. It was just too overwhelming, so I didn’t call American Home Shield.

I called American Home Shield two months ago about my washer and my dryer. The washer could not be repaired. The tech told me that the dryer was fine. I called back over a month later, and apparently, I missed the timing because it still was taking too long to dry. So, I had to pay another $75 for them to come back out for the man to pull the dryer out like it should have been, and find out what was going on with it.

The tech that did the rekey was punctual. He was good.

I've been pretty pleased with American Home Shield's service. When my air conditioner went out recently, I put in an order for it, paid my fee, and somebody came out within three days of it happening. They recommended a new compressor and after I spoke to the air conditioning company, they stated that even with a new compressor, my unit wouldn't work. So, I ended up having to purchase a brand-new air conditioning unit. American Home Shield paid a portion of it and I did an upgrade. They were pretty quick in addressing the issues that I had, so I was planning on renewing with them. But when I tried to do it on their website, it didn't give me an option. It just said that I didn't have an auto-renewal.

The AC started giving hot air. The tech said the compressor was the problem and he added that. The AC company was great. I appreciate their time and the fastness of service. But the company for my last claim with the microwave took a month to reply after 20 phone calls. Other than that, go for AHS.

The contractor was good. They came within the time window. They had to add Freon to the air conditioner and charge it up. They were prompt and knowledgeable.

We lost our water heater. I submitted the claim over the weekend and it was very quick. Within a couple of days, the contractor called and came out. Our system was very old. They worked together to say that it was not replaceable so they put in a new one. They were very, very good. I would use them again. We're glad we have American Home Shield. They've made it very easy, that if there is an issue, I can call and they already have people that they trust that they work with to come out and help us. It's a huge benefit when something is going wrong. You're not having to put in a whole bunch of money that you don't have at that time for things that are broken.

The first time the centralized system went out was my first year with American Home Shield, and it was only three months into the policy. It was a simple fix and it was covered. But this time, it couldn't be repaired and I needed an entire unit. So my policy covered $1,300 of $5,800. American Home Shield said, "Well, we can't do anything until Sears closes this claim." Sears said they closed the claim. It was just back and forth, and back and forth. On their fourth visit to my house, the washing machine never stopped spilling. My entire house is flooded today. I have the Servpro people getting my house dry. I can't speak to anybody with American Home Shield because the only phone numbers that you can get are two representatives that work from home and just schedule service calls. So I'm not happy with that because I tried to explain that this is an emergency. But other than that, American Home Shield sends out reputable and reliable companies.

We've been without a refrigerator for almost two months, and nobody knew it was gonna take the process so long. The process is very frustrating. We've been eating out for almost two months. Four repair people were just here and still, we have no refrigerator. Even one of the technicians said they don't know why. They usually order another refrigerator. If you're considering American Home Shield, just go buy another appliance.

My washing machine needed a transmission. I called American Home Shield about something else. It turns out that was the problem. Overall, they've been fair with me, and I'm generally pleased with them.

The service has been really good. There was a really high-pitched squeaking on our dryer, and the tech had to install a roller kit. It’s a common issue on dryers, and he had the kit with him. At the same time, my air conditioner went out, so I had to make another claim and that one went really well too. With air conditioners, you always run the risk of a supplier trying to sell a new unit when you don't really need one, but that was not the case at all here. The AC people just fixed what was broken. I'm perfectly happy with a repair person coming out here and fixing what's broken instead of trying to sell me a new appliance. The benefit of having a home warranty is if I did have to get a new appliance, then I would get a like-for-like replacement, but I haven't got to that point yet. American Home Shield is gonna do everything they can to fix it.

I had a service call with American Home Shield that was closed, but the issue wasn't resolved. They said, “Hey, look, we'll do you a favor. Do the service call for it, and we'll definitely run it up the ladder to get them back out there and reopen the ticket for you.” A month passed and nobody ever reached out. So, I got on the phone today and raised the concern. There's definitely a lack of communication. I went without an air conditioner for three months because of American Home Shield, which is totally unacceptable.

My claim experience was good. The service company came when they said they would and took care of the job. The tech was very professional.

I was hearing a noise, and I was having an issue with a couple of faucets and the master bedroom shower. There's a lot of sediment in this area and some things were eroding. Something with the valve and the showerhead needed to be fixed. The service people cleaned out something in the sink, but the noise that I was hearing from the basement wasn't there when the gentleman was here the first time to even make the repair. So, unfortunately, we couldn't get to the bottom of that. Everything was good though.

Our toilet stopped flushing and it was draining really slow. We called the plumber guys out. It turned out the toilet wasn’t seated properly so that wasn't helping. And the previous owners had left a rag flushing the system. It was all the way down the pipes and finally got clogged up. But the guys were able to fish it out and flush out the line. So, it’s working a lot better. The contractors tolerated my husband sitting and asking them questions like an excited little kid. But they were very open with what they were doing. Any questions that my husband or I had, they answered them in an acceptable manner. And they explained it in a way we would understand. They were very professional and polite.

I tell everybody all the time that getting American Home Shield was the smartest thing I ever did. I would have done it a long time ago. As soon as I did, one thing after another had happened. They have been a lifesaver. Recently, Simply Plumbing installed the hot water heater in the middle of a claim for our dryer. When the dryer company came out, they couldn't fix it. It was underneath the crawlspace. My friend went under the crawlspace to fix the dryer vent, and in the process found that leak. It was a broken hot water heater pipe. The contractor was awesome.

American Home Shield declined to pay the claim because they were stating there was an outstanding class action lawsuit against the company, Aspen Series BB evaporator coils. These class action lawsuits that take place, when the units are first installed, I understand. But the unit’s 17 years old. There was no disclaimer when I bought the house about the BB Aspen coils and about there not being coverage that would cover the air conditioning unit should something go wrong. I'm upset about that and I think it's wrong. There has to be a statute of limitations at some point. We have serviced the unit since we've been in the house for five years. This is not about the BB Aspen coil situation. This is simply about the unit being 17 years old and needing to be replaced. But I've had other issues where there were no questions asked. They’d done exactly what we were contracted to do.

I called American Home Shield and told them that I had a refrigerator that was bad. They sent the guy out here to look at it, and he looked at it. He said what it needed. He didn’t talk much but he was great. He did a fantastic job. Then they came back and fixed it. It's been working ever since. It's like brand new.

The dishwasher wouldn’t start. AHS assigned somebody who came right out. He fixed it the first time he was here and my experience was good.

Submitting claims with American Home Shield is much more seamless than with other carriers I've used. I'd recommend them over other home warranty companies. When I recently filed a claim for a clogged drain in my daughter's bathroom, the contractor sent me an email quickly. They were good.

I had a claim for the dishwasher last year. They charged me for something and I ordered that part. But the dishwasher wasn't working still. Someone came and fixed it but I still had to pay for the part that was ordered. I had to suffer for a week without a dishwasher. Recently, I had an AC claim and there was no issue. I just had to pay the deductible. The contractor was quick to respond. They came within a few hours. The next time, they came the next day. I got good service.

A.R.T. came out and fixed the air conditioner. They put a new thing on the wall and they went upstairs. Something was disconnected somehow and they had to get a new box. So, they put a new box on the wall. They explained everything to me and they were very polite. They were pretty good. As far as American Home Shield, we've had them for a while. Then the house burned. We got them back again after we got our house rebuilt. What I dislike about them is that their customer service is horrible, and they decide what they claim and what they don't, which is like when my washer-dryer had issues, they spent more money trying to fix that washer-dryer than it would have been cheaper to replace it. So, they inconvenienced me the whole time with people coming back and forth to fix it.

I love American Home Shield and I will recommend them. It's a good company. Whenever I call them, even if I do the claim online, I get a response in no time. They always send me information about who's coming to my house, the name of the company and a number I can call the company if I want to. They always let me know when a person is on their way.

My two refrigerators were not cooling. I called American Home Shield for a claim and they were good. The contractor fixed the refrigerators. I was satisfied. I worked with American Home Shield with my Vegas home. I moved three or four months ago. I would recommend them.

Our recent claim experience for the touchscreen on the microwave worked well. There was no hassle, just a matter of getting the scheduling. Part of that was a problem on my end. But once we got it scheduled, the technician came out to fix the issue. The tech was good and very knowledgeable.

When I had to put in a claim, it took a little while to have an availability. But I understand that's a repair technician availability thing and not necessarily on American Home Shield. I had a tech come out for the AC and it took three weeks to get somebody out there. But the tech did great. He was friendly and he showed up when they said he was going to show up. He diagnosed the problem quickly and it turned out that it was caused by the capacitor and fuse of my condenser.

My master bathroom had a bad faucet. The contract says American Home Shield works on faucets. Techs came in and installed a new faucet. I thought they were gonna change the washers but I got a whole new one, which was fine with me. I had other issues that American Home Shield handled in a timely manner. I had a refrigerator that had a problem, a dryer, and a washing machine. For the dishwasher, the techs had to come back because there was a faulty piece. They didn't charge me an additional charge. American Home Shield has been fine in dealing with the initial contact, the subsequent scheduling, and the actual people that do the work. I've not been disappointed. I'm satisfied with what they're doing.

Reaching out to AHS was frustrating. We tried to reach them by phone but there was nothing in their phone menu that allowed you to express that there had been a problem with the previous call. You could only speak to a salesperson or start a new service request and initiate a new service fee, which didn't seem right. I ended up using Twitter to get their attention. But when I spoke with them, everything went smoothly.

American Home Shield sent C & M and they said the problem was a burned-out plug. At first, the problem was that my stove was not working. When I first put the claim in, I told them about a stove. When the tech came out, he quickly pulled it out and said, "Nope, not that problem." He said it was an electrical issue. So, I had to call back because I was asking them, "Would I have to pay another $100 for an electrician to come out seeing that he didn't do anything?" Once he put in his diagnosis saying that it didn't have anything to do with the stove, that it was an electrical problem, AHS all changed it and fixed it for me so that they can still come out.

I'm liking the service for the most part. But sometimes, it's tough to get answers. We had a washing machine replaced and I was trying to find out if it was covered. I called and whoever I spoke to couldn't really answer. It was a little frustrating. Eventually, when I got it replaced, they took the old one away and it was fine. So far, AHS has been good. Recently, their tech Jeff from Jeff Hummel's Appliance was great.

A bad contractor came in for our AC and didn't know what he was doing. Told me that my Wi-Fi enabled thermostat is not Wi-Fi enabled. I said, "Really? Here's an app. I'm pressing a button. Lo and behold, the temperature drops or increases." Then, he didn't know that some ACs have to drain lines and checked only one. We called four times and I said, "Let's do a second opinion." Because this guy told me it was a problem with the interface, which I know it wasn't.

There were two electrical issues that American Home Shield sent someone out for. There was one where they came in when I first bought the house, and there were outlets that were out. In the second one, which was the latest one, two guys came out. They did a fantastic job. They identified an issue with the backroom and the left side of the house, and they fixed it within 45 minutes. They did a lot more than that. They came in and they checked around to make sure that there weren't any other issues. They were really good guys. Since I've been here with American Home Shield, I've done my claims online. It's a lot easier. It's been pleasant working with American Home Shield.

American Home Shield has sent out good technicians. This last one was excellent, very professional and efficient. The garage door wasn't working with the opener, and the technician came out right away. I was pleased with that. There was a wire that was broken, and the technician just fixed it. It took five minutes. I like American Home Shield, but I am reevaluating it. I use them out of habit and because it's easy. I just contact them and let them know what's going on. I like the peace of mind of having to be able to call them and not have to find my own technician, but with the premium that it costs a month and then the deductible I still have to pay when they come out, is it worth it in the long run? Otherwise, American Home Shield is good, and I definitely recommend people to them all the time. It’s good for single women.

They're nice and timely. The tech they sent was good.

The microwave bulb went out. I used it anyway and then the turntable turned but it didn't heat. Three days later, it started working again. The tech said it was probably a short. He changed two switches and it worked for a couple of weeks. But then it wasn't heating again. Working with the AHS rep was fine and the contractor was great. I've also had a claim for an air conditioner that went out and they replaced the coil.

There was a leak under my sink. The tech fixed everything. He was very nice.

We've used American Home Shield three times, twice recently. Everybody that has come out for each of those three problems has been useful and helpful, and we've had a great experience with each of them. American Home Shield has trusted contractors for every problem that we've had. It's been a relief. It's self-explanatory, super easy, and they reach out to you. You just have to find out who you're looking for and the rest is taken care of. We had a fireplace installed recently. The contractor wasn't 100% on the electrical. We thought we have a home warranty that can come and double-check everything. We did that for our peace of mind.

We put in a trouble ticket for a refrigerator in our home in DC and the tech had to get his hands on a part to repair the refrigerator. He was coming back out again today and that was okay. We could tolerate that. The delay while he got the part was acceptable because we could recover a lot of those groceries because the refrigerator wouldn't have cooled down that fast. But we got an email yesterday from American Home Shield that because of the COVID situation, people can't get their hands on parts, which I'm tired of hearing about. AHS should be able to get their hands on the parts it needs to repair the kinds of home appliances that we've contracted to have them repair. We have a lot of groceries and we're losing those now. AHS needs to get out and fix the refrigerator today.

My garbage disposal broke. It was leaking and smoke was coming out of it. I spoke to a person from American Home Shield and our interaction was very positive. The person said they would get right on it. I heard from the repair company sooner than 24 hours then they came and looked at my garbage disposal to make sure it was broken, because sometimes it'll leak, but it’s not broken. The tech said this one was broken, so he went right ahead and replaced it.

I purchased this house so I requested American Home Shield for the rekey. The tech was very good. He changed the keys and showed me the process. I don't find any difficulties with AHS. They have responded quickly. I’ve felt very comfortable with them. It’s what I can suggest with other people as well.

AHS is a layaway plan for problems that will eventually happen with my home and my experience with them so far has been as expected. But on occasion, I don't hear from the service company they assign. I would call them and they would be like, "Oh, yeah. We're getting to that." But that did not happen with my recent claim. We had an AC unit that had a bad engaged switch and the claims process went extremely smooth.

American Home Shield's service is decent. The clogged sink went well, but not the air conditioner. One part went bad and the company that AHS sent out wanted to do $5,000 worth of work for a $400 part and AHS only wanted to cover the part. So, for me to use their warranty company, I would have had to spend over $4,000 out of pocket for one part. I called and had another company come out and they just replaced the part and my air was fine. AHS probably uses either more or different companies because that was ridiculous to write me up a $4,000 bill when the part was 600 and I didn't need all of the other things that this company wanted to charge me for that were not covered.

For my recent claim with AHS, it was a good experience. It was a leaking water heater and outdated. The work was done and it was done in a timely manner.

The condensation unit started leaking water in the garage. American Home Shield gave us who would come, and gave us the company's telephone number. They called and confirmed they would come. It was very thorough. They made some adjustments to the condensation lines and made sure everything was okay. AHS is well worth it.

So far, the service has been good but the billing part is what I don't like. I can't go online and pay my bill. It has to be auto-pay and if I call about my billing, I'm calling some third-world country. I can't deal with anybody here in the United States. I don't feel comfortable giving my information to somebody in some third-world country. Also, when I make a claim, I have to do it online. I'd like to be able to call up. I'm considering changing warranties.

The heating unit was leaking. My wife did the claim and she said it was a fairly simple process. She called it in later in the evening and then the gentleman came out within a couple of days. So overall, the turnaround was fairly quick. The gentleman needed to replace a couple of things in the unit.

The GE dryer was squeaking really bad as the bearing went out on it and it wasn't heating properly. Two different individuals came out and they were both very professional. They knew what they were doing and didn't spend a whole lot of time trying to troubleshoot it. The first gentleman who came out took the plug off the machine and looked around in there a little bit. He tried to stop the squeaking there, but he realized that it was because the bearing in the back was bad. So he suggested to replace the bearings because even if he could get it to stop, it would start doing it again. He ordered the parts and when they came in, a different repairman came back about 10 days or so later. He put the parts in quickly and the dryer has been working fine since then.

Having AHS, I do not have to stress about anything going out and the unexpected cost of that. But sometimes, if it's a busy time of year for certain things, it takes a little bit of time to get somebody out. Our air conditioner went out and the technician couldn't come in for two days. Other than that, the technicians have been fantastic. I've recommended AHS dozens of times to friends and I would recommend it to anybody I could.

I've used American Home Shield in my last two houses, and they’ve been great. It’s very easy to submit a claim online. I did one for a toilet that just stopped working properly. It was running all the time, so I had to shut it off. American Home Shield gave me all the information online, then the techs came through and the claim was taken care of. This is the second time I’ve used Ferguson, and they always call and let me know ahead of time when they’re gonna be there.

The water heater was the first thing that went out. A repairman put a device on it, but the furnace wouldn't stay lit. This was a furnace that was originally with the house. We had no control over it. He put a device on there and it sounded like it was all good. But then we noticed that the water wasn't getting hot. We called in and told American Home Shield that even though the guy put a new device on there, it was not staying hot. Zach with Tom Melton Plumbing came out and told us the reason why it was not staying lit was because the gas was not going up, and he needed to shut our valve off. He ended up coming back and replacing the furnace.

The washer was filling up with water. The contractor came in and fixed a valve. Everything went great. American Home Shield has been very helpful. I plan on keeping them.

My kitchen sink was leaking. Working with the rep was very good. The techs came promptly and solved the problem.

My washing machine was leaking. I made a claim with AHS and the tech who came out was very professional. She's been out at my house before and she's really good at what she does. When I have a claim, I submit it online because it's easier for me. When I talk to their reps, they ask a lot of questions and I have no idea what to answer. Also, when you do it online, there's some kind of system that you can do a little video. AHS is really awesome. Whenever I have an issue, the techs come out timely and they repair it. I've had multiple garage door springs replaced and I've had people replace an electronic component on my refrigerator. The techs also came out and replaced a garbage disposal.

I built my house in 2018, and the microwave the builder put in just stopped working. I called American Home Shield and they may be short on personnel. It took a hot minute to get somebody to talk to, but other than that, it was fine. I told them what the problem was with the microwave. Lights came on but no magic juice. The techs came out, replaced something, and put it inside of it, and it works like it did the first day. I brought my brother on board with American Home Shield.

I called about my hot water heater. The tech checked the circuit breaker and none of the circuits were off. Then he said the hot water heater was having an electrical problem. So, an electrician came but he said it's not an electrical problem. I told AHS that I didn't want the first company back anymore because they were saying that it was going to cost $1,000 to install the water heater. But the first tech came back and something about $1,000 again. I called AHS back and said I needed a second opinion. The tech they sent said the issue was a broken circuit on the inside. He fixed it and now I have hot water.