American Home Shield Reviews

I had a leak from a toilet upstairs that was going down to the lower floor. It was as soon as I got the notice, they called to schedule a time. The contractor got out there within a day or two. They were professional. The initial plumbing that they did didn't work. We thought it was one or two problems. So, they tried the first thing. I called them back within two days, and they came out again the next day. They’re responsive. Sometimes, American Home Shield's policy for replacing items gets blurry. At this point in time, it's after the third time we're fixing something, then it's replaced. I know that's in the contracts. But I'm not clear on that. Making that a bit clear will be good.

Stuff was backing up into our shower and our toilet wasn't flushing all the time. The guy who came out was from South Carolina and didn't know the different laws in different counties in North Carolina. In our county, we're responsible for the drain while the state town is only responsible for the drainage under the road, not what comes from the house to the road. And where that plumber was from, the homeowners are not responsible from their out. He said that he couldn't legally push the drain out into the main like that or he could get in trouble if he was caught. And when he came out and checked our drain, he said that it was clogged, but that was not their responsibility. So, he didn't fix the problem. My husband went out and was able to unclog it himself. I told AHS that they sent somebody from South Carolina and we live in North Carolina with different rules. Next time I call, they should make sure they send somebody local, from North Carolina.

My showerhead was leaking and I needed that replaced. It was on the inside of the wall. Bestway Mechanical came out and took care of it. The experience with American Home Shield was good.

I used to have American Home Shield it at my other house and it was great over there. My air conditioner wouldn't come on. Once before, I had where they came out and the water line going outside was leaking. But since they came out, I put bleach in there now so that wasn’t it. But it wouldn't come on. And four or five hours later, it came on by itself but it wouldn't come on again. I checked all the breakers, and that was when I called AHS. It was easy submitting the claim.

The repairman was able to fix the garage door that wouldn't come back up. It doesn't go completely all the way back up, but it goes about 80% of the way back up now.

American Home Shield is fairly pricey. I have two contracts with them. They should offer discounts. Recently, my tenant called me and said the air conditioner was not working so I called American Home Shield. When I asked my tenant what the problem was, he said the capacitor was faulty.

American Home Shield covers a lot of things in the house, like certain parts of the dishwasher, and little details that they think about that other home warranty companies don't cover. Recently, the contractor fixed the stopper to one of the sinks. And there was an issue with the garbage disposal. There's a plastic thing that got in there, made it rattle around. It made a noise. But that was easily fixed as well. We’ve used J&L Plumbing before through AHS. We’re familiar with their quality of work. The guy was very thorough, knowledgeable, and friendly. It went well.

American Home Shield is pretty good. I would refer them to a friend. With any job needed to get done, it has to be resolved and they are doing it. It takes a little bit of time, but I do come up with the result. That's the one thing I like about it.

I was disappointed at the beginning because they couldn't fix something that I needed to fix. But that was a couple of years ago and other than that, I was pleased with the service. Global HVAC Services recently came out for the AC. The techs got out here in less than 24 hours, which is good because it was so hot that day. The gentleman that came and fixed it was very courteous and I was really impressed and pleased with his work and very confident attitude.

It takes a couple of weeks for them to have service. I have to wait for a long time. If it’s an emergency call, I have to find another way. But when I had my garage door worked on, the contractor was amazing.

I’m satisfied with AHS because since we've been here, they have covered everything except for the hot water tank and the sewage ejector. However, I'd like to know what is covered and what's not ahead of time. That way, we know what additional we have to get through AHS to get covered. When our sewage ejector quit working, Plumbing Enterprises, at first, quoted us $2,600 to replace it. Then they came back with $15,000 to replace it. We had to go with another company on our own. We were told it was not on the policy.

I came home and noticed a leak. Went online and placed a call with AHS. The next morning when I woke up, there was an email saying someone would be reaching out to me and they did. The company didn't have an available space until Monday and it was a Thursday night. I said, "What if I paid overtime?" They said, "Yeah. We can have someone on Saturday." I opted to pay for them to come on Saturday because I didn't want the pipe bursting. They said it would be 8 o'clock and they were there at 8 o'clock. Two guys. Super nice. In and out, did their thing. They were gone in under an hour. They were so nice and everything was taken care of.

Our air conditioner quit cooling. I called AHS and I had to pressure them a little bit to get somebody out there sooner. They finally got ahold of somebody local. It was great. They came out the next day. The guy was really good. He's someone who we had used in the past. The air conditioner person checked everything, got it working and it started back. He had to come out a second day. He checked and it was an electrical light switch that had messed up. So he replaced it, five minutes and gone. However, they didn't seem to be in a real hurry to get anybody out. They were just gonna wait and let the system go, cut a ticket and then find somebody. The first time I had done it, they were taking too long. They had pulled the 75 out of the account and they were just waiting around to get a technician.

American Home Shield takes care of maintenance work within two days of me filing a request. The dishwasher was not working because of an electrical issue. Also, the AC stopped working. And there was some plumbing. So, I put in a maintenance request. AHS will have the vendor reach out. And they would schedule an appointment. So, it has been efficient and quick. The techs have been very friendly. They would leave a work request form, which is helpful. They would leave their contact. They've been good to work with. The only hiccup I've had is, one time, my work request went to the vendor’s sandbox. So, they didn't see it. I had to be the one to follow up with the vendor after two days not hearing from them to get a scheduled appointment. Everything else has been good.

We had a faucet in the bathroom sink that broke. The technician was very helpful, quick and clean. I always recommend American Home Shield to my friends and family.

It's been a great experience with AHS. The motor of our spa wasn't turning on for our recent claim. You had to try 10 and 12 times in a row to get it to turn on. Sometimes it would and sometimes it wouldn't. The techs determined the problem and they had to get a part. They had to return. They were great. They were not the first pool company that AHS sent out on that issue. Watertight Pool was the first one that came out but I do not recommend them.

I put a claim in for the dryer that wasn't putting out any heat on Saturday night. The repairman called Sunday and came out the next day. I told him what was wrong. He already had the parts that he thought he might need which solved the problem. It was the second claim. I'm satisfied at this point.

I’ve had a couple of things that I wasn't extremely happy with, but overall, AHS has been okay. West Coast was great. They came out for the oven. However, I had a fan that wasn't working and AHS sent out an electrician. I had to pay the $75 and he said that he couldn’t figure out what was wrong with it. We called and they said, "We sent out another one to see if they could figure out what was wrong with it." They said that there was power, so it might have been a battery, but then left without doing anything. I ended up paying two $75 co-payments for people that couldn't help me. Long story short, it was a battery that none of those electricians found, and all we had to do was replace the battery.

I've had other services done by American Home Shield and it has been good with my AC. Recently, I had an issue with my garage door. And me being the customer, I should have looked at my contract. But I wasn't home to even look at my contract. I mentioned that my garage door was broken. And the representative that took the information should have gone outside the box to ask additional questions as far as the garage door, not just taking my word on that. I paid my $100 for my deductible, and when the person came to my house, it wasn't my garage door, because the motor is fine, which that now I know, that is what will be covered for the garage door. It was the spring. So, I paid $100 on top of having to pay $249 out of my pocket.

I went online and described my problem with my AC unit, and American Home Shield made an appointment with an AC service company. They showed up and took a look at my problem and fixed it. The service people were nice, friendly, respectful and did a great job. The problem resurfaced and I contacted AHS again. They set up another service appointment with the same repair people who came out and fixed the issue, and there hasn't been a repeat issue since. AHS schedules good, quality repair people to come out, and that speaks volumes.

We had AHS several years back and decided to go back to them. We like their coverage packages. When I've worked with various people on different things in the house, it's always been a positive experience. The most recent service request was for our microwave. The techs looked at the problem. From there, they did a preliminary search with their local suppliers to see if there was a part available. 'Cause if not, it immediately would bounce back over to American Home Shield for them to check their national suppliers and see if they had the part.

The washer wouldn't spin and techs came and fixed it. And then the washer made a loud noise. Techs came and fixed that too. Two of the turning knobs were broken and I wanted those to be replaced but the techs didn't bring them. I called American Home Shield and the said they're gonna call the maintenance. But I didn't receive any callback. I'm tired of that. I call this and that and back and forth. I'm thinking that maybe they need do this as a new thing. I will add that one to the electric things that need to be fixed.

The tub was not draining and the first plumber AHS sent out said he couldn't go past 4 feet. AHS sent out this other company, Emergency Plumbing, and they said they blew air but the drain is still not fixed. I also had a claim for the dryer. The contractor came and fixed the fuse. They said the reason the fuse blew was the pipe or vent needed to be cleared. I got somebody to clean the vent and I tried to dry clothes but they weren’t drying still. I called AHS and they said they’re gonna send the contractor out again. The guy came again and he didn’t do anything. He just told me to come over and feel the dryer getting warm. When he left, I tried to dry clothes and it was not getting hot enough to dry the clothes.

A-US Air came out and looked at our furnace unit. When they went back, their guy called me and said it was a coil issue. I called American Home Shield to see why that happened or what it is. The guy put in the report that it was a wear-and-tear code and he tried to upsell me some products. He said, "We need to change the coil. But I'll tell you what, it's much cheaper and better for you if you just change your condenser fan and your coil and if you want to do your furnace too." That was strange.

I had two claim experiences with American Home Shield, and one of them got resolved quickly. For the second one, I was gonna call and follow up because I haven't heard back on my AC repair. A guy came out as scheduled. I gave him the symptoms of what's been going on. He went into the attic right away. He figured he knew what the issue was and sure enough, one of the motors in the attic burned up. So, the thing that was closing, whether it goes upstairs or downstairs, was halfway open. That lack of pressure was causing the compressor to shut down and then not cool. I opened it all the way. So, that way, whether you turn it on upstairs or downstairs, it’s gonna cool the whole house, but at least it'll work. I’m appreciative of that. The guy said, “We're gonna have to order this motor.”

I've called AHS about my hot water heater. But they wouldn't replace something, even if it's recommended to be replaced until it fails. They said, “No, we won't do it. You have to wait till it breaks.” But recently I had a number of small things that needed to be done and the tech from #1 R & R Electrical Allstar took care of them fairly quickly. He's been here before. This was his second time. He's really good.

Having a home warranty helps with costly purchases like if you have to deal with appliances or plumbing needs. I've been pleased with American Home Shield so far. I used the warranty when my oven needed another burner. A young man came and put a burner in. He was pleasant, very nice and professional. My oven has been working fine ever since. American Home Shield is a good product to have and I would recommend it. I’ve been getting good service. In the beginning, I had a claim for a leak and that didn’t really go very well and I was very disappointed. But the technicians came back and corrected the concern that I had.

Initially, the AC unit would not turn on. When it did, it would go off immediately. Whoever did maintenance on the unit for the last couple of years just continued to do Frankenstein repairs. The contractor that American Home Shield sent had to start from the beginning to find out what needed to be done. They were awesome. They were right on it. They came back and did little things here and there three times until they got it right. That would have been done over $1,000 easily but it was only a $75 deductible so it was good. They also walked me through how to take care of small things around the AC unit to prevent stuff like this.

I like that AHS sends me emails. One of the things when I first moved in, there was so much paperwork involved and so many different things happening. When I signed up with them, I put the folder away and then lost track of who they were. When I needed service again several months later, I was like, “I can't remember the name.” So the emails that they sent me were helpful. I went back and found them that way. The techs that came out for our recent claim were also amazing.

We're happy with AHS and the ease of getting services out when we need them. The recent contractor for our furnace blower got our issue fixed in under a week. They had to order parts but they were very efficient. I highly recommend AHS.

Everything's been fine with American Home Shield. When I was talking to a rep, I mentioned that we wanted to get the house rekeyed and that we had a clogged toilet. They were able to get those work orders set up and out to the right people. It was really quick and easy. The rekey went well. A guy came for the clogged toilet and got it fixed lickety-split. We're happy with that.

My dishwasher wasn't working at all. American Home Shield connected me with Leader Entities. The tech was professional, and he did a good job quickly, and everything works. My experience with AHS was pretty seamless and seemed to work out pretty well.

When we've used American Home Shield to call out repair people, they've been fairly responsive and delivered decent quality people. They had a contractor come out to repair a microwave because the only button that worked on the thing was to add a minute. The contractor told us that there was no way to repair it and they didn't make parts nor the microwave anymore. They measured the hole and the microwave and provided that back to American Home Shield.

On Thursday afternoon before Labor Day, we realized our air conditioning unit wasn't functioning properly. I did a claim online with American Home Shield then I called and told the lady from there that we wanted to be really careful not to get a certain company that we had gotten in the past. We had a real problem a year or so ago with a company that came and did the wrong thing and we went for several weeks without air conditioning. The lady told me that she would make a note that a senior technician should come out to take care of the issue.

One of my rooms was not cooling like the other rooms. In a couple of days, a repair guy came out. He couldn't resolve the AC issue and there was nothing he could do. American Home Shield didn't cover what needed to be done. But I actually called before to see if it was covered and they said it was or they could do something about it. But in the end, nothing was done. Since I've had American Home Shield, I've only had to use them twice. They're usually quick. The first time I used them, they solved the problem.

My wife recently got American Home Shield on our home and she was telling me about it. My grandmother left a house and my wife said that it was old like our house and that I may want to look into getting a home warranty put in there. I wound up getting the basic plan with American Home Shield. When we went there to do a cleanup, we noticed the ceiling was leaking. When we flushed the toilet, it came through the ceiling and caused some real damage towards the floors. A tech came out and he showed me where the crack was at in the stack pipe.

The igniter on my oven broke and American Home Shield sent a guy out but he didn't have the parts. So, he came back after he ordered it in. With having AHS, I don't have to do the repair myself.

The plumber let us know that American Home Shield could cover my new toilet and right then and there, we set up another appointment for him to come and install the new toilet. It got done super quick. He was a super cool guy. He was really, really nice. American Home Shield always offers awesome service.

Our pump stopped working and it had to be replaced. I called and submitted a claim to American Home Shield. They sent a guy out and he replaced the pump. He was really great and it didn't take him long to do the work.

Anytime my claim with AHS has to do with Sears, it's quick and they're very good. Sears has been the only one that responds professionally. I can't say the same about if it's for my air conditioning or my water heater. I had a hot water heater go out. I had water spraying all over the wall because of it and it was ruining the plaster on two walls. I said, "I really need this done right now." They said, "It's Friday." Nobody that they contracted with that could do that work could get out because it was the weekend. Depending on who American Home Shield is contracted with, that will greatly affect the time that it takes people to get out.

AHS has been very responsive in taking care of everything that needed to be taken care of. Recently, my dishwasher was leaking and my refrigerator was not closing properly. The techs had to get parts for both the refrigerator and the dishwasher and they had to come back. Everything is now working great.

The ice maker wasn’t working and the contractor put the wrong part. American Home Shield replaced the whole thing. The AC still makes a funny noise when it shuts down. The tech said it’s okay and so far, it’s working.

We had an issue with the icemaker and then, we noticed that the freezer was not freezing. I called AHS and they got National Platinum Service out here. But I didn't get a phone call to set up an appointment until I finally called them. AHS told me the contractor should be calling me to set up an appointment but the contractor said they don't do that. That was a miscommunication. But they were fantastic.

The service could be better. Every time I call them and I pay my fee, they can't find contractors for two or three weeks and I'm sitting here stuck. American Home Shield should have their own deals that they can send out and do and everything to help people out. These other places that already have their clients built up and everything can't take on anymore. I sat here for three days without an air conditioner. They called me yesterday and said somebody will be out here on Monday. There should have been somebody here to get it fixed instead of leaving us in the heat. One time, they had this plumbing company come out and the guy didn't know diddly-doo. I told American Home Shield about it and they sent him right back out but I sent him packing. But other than that, the companies they've sent out were very good.

My AC unit was shutting off automatically. It needed one of the drain pipes blown out. Working with the contractor went well.

We love American Home Shield. We've had them in our every house. They're always great. I would never be without them. I tell everybody they’re crazy not to have them. Recently, the freezer stopped working. The repairman put a fan in. It was perfect.

The contractor went out a couple of days after the call. He was a good technician. He was spot on. However, I'm skeptical about American Home Shield. The initial thing with the hot water heater was two to three weeks past. You pay all this money, and when they come out, you gotta pay an initial $100 and wait forever. It happens often. I recently had a washer that went out and it took me a month and a half to get it replaced. They ordered parts, which came the same day that they decided to buy a new washer and installed it. So, the part came a day after.

My washing machine was leaking so I called that in to American Home Shield. The tech that came kept saying, “If you're washing and you keep opening this little door, that's why it's leaking.” But I just wash my stuff in there, shut it, and it washes. I don't keep opening the door. He told me “Why don't you put the soap inside the machine?” But that's not the way those machines are made. He was basically telling me that what I was doing was causing the leak. I kept telling him that it was just my husband and myself and we wash once or twice a week. This was a new problem.

I have cancelled my contract with American Home Shield. They put me through so much grief over trying to get my air conditioning fixed that it was unnecessary what they did to me that I was not happy about it. They ended up doing the right thing. They tried to tell me that my contractor recommended that I get a new furnace, which was a lie because I talked to the contractor several times. And they assured me that they do not make those types of suggestions. They come in, check out the appliance that's broken and they report back to AHS how much the parts cost and that's it.

My refrigerator wasn't getting as cold as it should have been. The contractor came out and found out that it was the compressor. It took them two and a half weeks to get everything done because they had to order some parts for the refrigerator. Got the parts, they came back, and fixed it, and my refrigerator is working wonderfully. The guy that came out and analyzed it was very professional, told me what was going on, explained to me, and was very courteous. The second guy that came out to fix it, same thing. That was my first experience with having to call American Home Shield but it worked exactly how I anticipated it to work.

The service person showed up and listened to what I had to say. He inspected the microwave and said that it could be repaired, but they might not have the parts. So he said he would go and make his report. Subsequent to that, AHS approved a replacement, which is supposed to be put in tomorrow. The process took a couple of weeks which was a little longer than I thought but I’ll give them the benefit of the doubt at this point. We also had them do a complimentary check of the AC and that went well. I wondered if the techs would try to sell me something or upgrade me, but they didn't. They just came and did the inspection.

I reached out to American Home Shield recently for an electrical outlet problem. They’ve had to send someone out repeatedly for the same issue. This latest time, I'm not sure if they're gonna cover it anymore. I have to call them back. It's still not repaired. I also had to use them for my pool equipment, which they wouldn't cover because they said somewhere in the document they don't cover the repairs of critter chewed wires. Other than that, I had them come out for a plumbing issue that they repaired.

There's a huge difference between other home warranties and American Home Shield. Some warranties are just shielded behind different small print in their contracts. Every time you call them, they say, "Show me the maintenance for the last six months on the heating unit," or they just bring random stuff that if you missed a simple thing, they deny the service. With American Home Shield, when you tell them what's broken, their contractor comes in and tries to fix it. You're an owner and you're not going to have every single maintenance service across the board on every single month. What you expect from a home warranty is to cover that part, and American Home Shield does it precisely. Recently, Brick Street Plumbing came out for one of the pipes that was broken in close to the garage area. The service was excellent. Everything was performed within the day. They took a look, fixed the problem and left within an hour and a half. I was very happy with the service.

The service of AHS has been fine. For my recent claim, the techs came out then diagnosed the problem and ordered the parts. When the parts came in, it happened to be the same technicians who came back to repair the product.

High Priority Plumbing & Services recently came out to fix the safety switch in the handle in the tub. They took care of it right away when they came out.

The dishwasher quit working and the contractor, Crockett Appliance, did a great job. The first time the tech came out, there was glass stuck somewhere and he cleaned it. The next time he came, the dishwasher wouldn't work at all. There was a part he needed to replace and he didn’t have that available so he ordered it. He came back the following week and replaced it. And everything is working fine.

I had an issue with my refrigerator last year. The people took time. They were not calling me back like they were supposed to, to give me an update. I had to call all the time. And any time I would talk to somebody, it seemed like the next call, I would have to start all over again and tell my story. There was no continuity of care. But it finally got resolved.

American Home Shield's rep was good and professional, as well as the tech. AHS is the best.

American Home Shield has been good most of the time. I had one incident that I was displeased about, but I've called them on several other occasions and I've not had any incidents. I recently had an issue with my dishwasher. The contractor had to order a part. That was the first time it took as long as it took. I had to wait two and a half weeks for it to be resolved. I called them twice on an issue that I had with my garage door opener. The contractor did something. A month later, I had what I thought was the same issue. I called them again. I paid the fee for them to come out. They said, "We don't take care of that part." I was unhappy about that because it seemed like if they had told me that when they had come before, I could have at least saved the $125 for them to come back out to tell me they don't do something.

A technician came to do the pre-season check for my furnace then he came back to fix my AC that was not working properly. He did what he was supposed to do. Overall, he did a good job. American Home Shield is okay and so far, I'm satisfied.

I called American Home Shield. They were Johnny-on-the-spot. The tech was very knowledgeable. He told me everything step by step. And he had to do something else. He told me the exact amount of Freon that he had to put in it. And told me that if I had any other problems, to just reach back out to them and they would do an all points inspection. That was the first time that I had to use AHS. Because the Freon was not extremely low, they could not check for a leak. And the tech said, most likely, if it ran all of the time like I told him it did, that is what caused it to get low on Freon. But he was informative, professional, and nice. We laughed. He's the kind of service person that you would feel extremely comfortable with and about as a single person.

We used American Home Shield once so far and it went well. It was the coil on the garage door.

American Home Shield originally denied a service request to fix our air conditioner and we did not understand why. They wouldn't give us a good reason and wouldn't connect us with anyone who could. So, we filed a complaint. AHS had the AC company come out and they performed a diagnostic and determined that they needed to order a compressor. They called today and told us that the compressor will be in next week. So, they scheduled an appointment to come out on Thursday to fix it.

My shower faucet kept leaking after the water was turned off. Technicians came the next day and they were respectable. They were great compared to the last company I had. They solved the problem with no issues and everything was perfect. They finished the work in about 30 minutes. So far, American Home Shield seems a lot more professional and prompt. I had a different warranty company before and they were just trash in all the ways possible. They would schedule me then set it back because they didn't have technicians. American Home Shield, on the other hand, seems fine and their coverage is a lot better. I like their plans and it's only $8 more than what I had.

For my recent claim with AHS for the water and ice maker, the service provided by the contractor was very good.

I had a clogged drain pipe on my AC and when the techs came out, they took care of it within five minutes. But initially, AHS sent me to a company that doesn't service this area and they sent me to the same company twice. They canceled the service because they don't service our area, so I finally called AHS about it. Since the repair, the AC's performance has been good.

I called American Home Shield in January for two toilets. The plumber serviced one, but it was way overpriced for just replacing the part. For the other one, he was attempting to replace the part and provided reasons why the toilet needed to be removed and a new one put in. What he said and what I thought were two different things. What he said was that I shouldn't use bleach tablets in the toilet because it erodes the parts. What I believe is that he didn’t want to do the job. When he was lifting himself off the floor, he tore the toilet rim. He said he would come back and replace it, and to mention his name when I would call. That was what I did eight months later. When I called to request service, there was some pushback because I waited to follow up. They would come and do it, but they would charge me $600. They said that employee was not with them anymore.

It’s hit and miss with American Home Shield. I understand that they’re in business to make money. But sometimes it seems they try to find reasons not to cover items. For example, my dishwasher doesn't clean dishes properly. Some days, it works. Some days, it doesn’t. If the technician is there, it runs properly. When they press the button, they say there's no mechanical defect. I got to put up with it until it truly doesn't run. If I wasn't paying what I pay each month, I would have just replaced the dishwasher on my own. If I have an electrician come, they’ll fix some items but not the others. Again, I chalk it up as a loss. Most of the contractors that have come have been good. However, sometimes, the customer service reps are very difficult to understand. Even explaining things that seem rational and straightforward, the workers don't always seem to understand that. That could be annoying.

American Home Shield has been very responsive. My AC needed servicing according to H&B's inspection, and it took about three weeks. They said that the delay was because the part was on backorder. Eventually, they came out and they took care of it in about a little over 30 minutes.

There was a freeze up and the drain pipe for the heat pump was kind of clogged. The tech from Air & Water Solutions cleaned that out and he cleaned the coils.

I love American Home Shield. I've had it in both of my houses that we bought and I never had any problems. They always do very quick service and their customer service is great. They are awesome. I told my sister about them when she bought her new house up in the mountains and she got American Home Shield. The tech from Dockside Plumbing was very professional and friendly. He got the work done, took all the old parts and got it cleaned up. He was excellent. I like him a lot.

Sometimes, the selection of American Home Shield's contractors isn't good. They use second class contractors. Sometimes, it takes a while for those people to get back to you. But right now, the reps' time for picking up the phone is much better than it was a year ago. Before, you had to hold a long time, even an hour, before someone picks up. Now, they say 10 minutes and usually, it's much less than that. The negative part of that is most of those people are from another country, so sometimes, you have communication issues.

The toilet continued to run water. It was not sealing so I had to cut it off by hand. Every time you had to flush it, you had to turn it on. A plumber came and took care of his business. My sister and her husband have American Home Shield due to me. I also recommended American Home Shield to my nephew, and he got them.

The evaporator on the refrigerator didn’t work and the contractor came to fix it. Everything’s up and running now. The only thing I don’t like is that American Home Shield keeps wanting to access my phone to look at the things that are bad, and I don't normally have time for that. Every single time I've used American Home Shield, their technicians come out here, they look at the issue, and they gotta go back to get the part, regardless of how much information I've given them. Nobody carries anything on their trucks anymore. So going through all that process, which is about 45 minutes of my time, is not something I want to do every time I call. Other than that, everything else has been good.

We had a leak around that air conditioning unit in the closet and that caused damage inside the house. But we have that handled separately. The tech came out and he figured out it the condenser release somehow was blocked. He cleaned it out and put an automatic shut-off valve so it wouldn't happen again if it overflowed. The next day, it shut off. So, he came back out and said it was just a faulty switch and put a new one in, and it has worked fine ever since. Happy Bear has been great.

The contractor replaced a fan in my heat pump. It was very quick. They looked at it and did some routine maintenance on it, which wasn't covered by my policy. They thought it was fixed, but in the process of inspecting everything, the motor went out. When they put it back together, that was when the fan stopped working outright. It was working when the tech left. He said it might go anytime, but because it was still functioning, he couldn't replace it yet. A few hours later, it outright died. I let him know. He told me to call American Home Shield and let them know. All they did was extend that call so I didn't have to pay another $75 deductible for the contractor to come and visit. He ordered the part and he had it fixed the next day. The ac now works like a champ.

American Home Shield's service is fantastic. I've had one problem and it was taken care of right away. My plumbing started leaking from an upstairs bathroom and it went down into the light fixture below and blew it out. That was a mess. The holdup was the people AHS called. They had so many customers that they couldn't fit us in. They got out five days later. The issue got fixed right away. They did a good job and they were very professional. They kept bringing me up and showing me everything. I was very happy. I'm a very satisfied customer of AHS.

Once I submitted the claim for the microwave door that wouldn’t open and close and paid the fee, it told me that my claim had been submitted to GE, and that somebody would be calling me to get more information. Then I got a message saying that I had an appointment set up, that that person would be in the area. It gave me a window to pick, so I picked a date that worked for me. A repairman called and told me when he was coming out. He couldn't fix the door. It had to be replaced. They had to order a door to fit it.

AHS gets things fixed right away. We usually call over the phone to submit claims and it's easier to contact them that way. Schubert's Appliance came out recently for an appliance claim and they were real quick.

So far, I like AHS. They always get back in a timely fashion when you call in for work orders. Recently, the ice in my freezer was stuck. But then we had the guy work on the washing machine to stop a leak and he fixed that. He kept me informed when the product is going to be here and when he's gonna come back. He was very professional.

It took a couple of days to get the plumber out to fix the kitchen sink. A couple of days and not being able to wash dishes weren't very convenient. Other than that, it went smooth. The guy who came out was very polite and got it fixed in a timely manner once he was there. Having AHS, when the heater goes out or if there are issues with something, you can just pay that $75. My co-worker's daughter just bought a house and I suggested AHS. Luckily, she got it. Not even a week later, they had a mainline break which AHS covered.

My service with American Home Shield is fantastic. We haven't used them a lot, but they're great whenever we did use them. Recently, we had a problem with the air conditioning unit, the icemaker on the refrigerator, and a leak in our faucet. The first two claims went great. Techs came out and they fixed them. The air conditioning unit was serviced two times. The techs had missed something. The company that American Home Shield had come out was lovely about coming back and fixing it again. We're in the process of the leak claim right now. It hasn't been completed.

I like American Home Shield service very much. The customer service is excellent. I like who they are contracted with as far as services when I request a specific need. Recently, Pronto Plumbing repaired my sink and a leak from my toilet. They were great. I love them.

I was impressed by the company that serviced my refrigerator. They came out in just a couple of days, which met my expectations, and they did a very good job.

A-US was sent by American Home Shield and they replaced the part to the AC unit. They fixed it. They did really well, and it was in less than an hour that they fixed it. I'm happy with their service. I originally had gone online to the AHS website, and I submitted a request. I was having problems with it, so I called in and spoke with one of their representatives, and they were able to help me out with that. AHS is a really great benefit to have just in case anything breaks down in your home. I've been referring them to my family.

I've never had any problem with the contractors AHS sends out. Recently, my AC didn't work. I called on a Monday and the techs came. They got the parts and they repaired it on that Wednesday. $100 deposit is nothing compared to what it would have cost us for this problem.

My air conditioner was blowing hot air. I did a claim and the first guy that came was really mean and rude to me. After that American Plumbing and Heating came out and their tech, Marcus, was really nice. But he couldn't fix the unit. On the whole, the Home Shield warranty is awesome. Out of about everybody I've come in contact with, there were only one or two people that were rude.

American Home Shield is a good group. I'm just quizzical as to what does it cover and does it charge the same for everything or is it different prices. I thought I knew what they covered, and I thought it was a $75 deductible. I didn't know $81 for plumbing. I noticed $75 for AC, because Heritage AC came out and did a job for me. The lady that I talked to when I placed the request said something about certain things that are not covered. It depends on how you use it, then they wouldn't be covered.

Foxcroft came out three times for three different issues. The most recent one was for an electrical problem. One of the switches in our second air conditioning, which is up in an attic, blew out. Once they got here, they said that we needed to call an electrician. They did fix it until the electrician came out. As far as American Home Shield, they've been very good. I'm very pleased with them. Sometimes, when I'm trying to call customer service, there are long hold times. Other than that, they've been pretty good at helping me.

Two years ago, I told American Home Shield that my AC is not getting cold and that there was something really wrong. They sent a servicer who did the repair. The techs changed the Freon and a cable and I paid a lot of money. This year, the issue happened again. Because of that experience with American Home Shield, I had a company also check the unit for maintenance and see what was wrong. They also switched the Freon and the tech said if it happens again, the air conditioner needed to be changed because it's really old and there's nothing that can be done.

There was a problem with the seals around the toilet and the repair people were out there a couple of days later. They were nice but they left the bolt that holds the toilet down sticking up a little bit. I’ve never seen it like that. But the toilet works wonderful. It's fine and I’m happy. American Home Shield is 100% good. The only problem I had was with my refrigerator. My refrigerator is garbage. It’s over 12 years old and the guy came out and said that it was some kind of switch. Also, it leaks to the bottom and he said that kind of refrigerators just leak. I don’t have any of the vegetable coolers and I just have two racks in that fridge. He wanted to replace a switch and it was gonna cost $300 and I said no because I knew it was gonna clonk out. And it did. The temperature goes up and down. It was just the fridge at first, but everything in my freezer, too, went.

I like American Home Shield. A lot of it was pricing, but reviews and what the package included. But I'm not confident I would get something comparable to what I have. But that's always the case with any warranty program. I have had good techs come out. On one situation with my AC, a tech didn't do something right. And even though it was well outside of that 60 days, the second tech said, “Hey, no, that other guy did it.” And the other guy wasn't contracted with AHS. So, they okayed this guy who knew what he was doing to fix it. It all ended up okay. I was a little concerned, but we worked through it. The technician quality, overall, is very good. He was right out by 2:00 the next afternoon, and I called at 10:30 at night. I didn't speak with a live person. But I was impressed.

When our upstairs AC went out, I thought, “Thank God I have American Home Shield.” I did a claim online and it went fine. The repair man fixed it.

I called American Home Shield for a rekey service and their rep was wonderful. She got me hooked up with the key company and I was able to book an appointment right away. The tech was great and very efficient in what he does. There was no mess and he completed the job in a timely manner. The only thing with American Home Shield is there were some instances where I needed to get stuff done and certain things were not covered.

Updated on 10/05/2022: We have been without air conditioning in our top floor for over 3 weeks at this point. They ‘say’ it is approved but our service provider says different. We have been unable to get answers that is needed. Also with their lack of approval our unit has leaked all of its Freon requiring us to spend an additional $700+ because our contract only pays for a $10 per pound. (If you use them check your contract.) Freon is approximately $125 per pound. Is it common for a warranty company to be so slow in approval?

American Home Shield is great. However, I'm not too pleased with the last contractor who brought in the washer. I called Home Shield and they gave me a number to call. I called and told the contractor my problem. This was on a Monday. The rep said, "Well, we'll not get it there till Friday." I said that that was a long two weeks. Then she said, "That's the only way we can do it." And she said I could speak to her manager. I told the manager the rep was very rude on the phone. The manager told me and explained this to me and said the contractor only goes to my area two days a week and the next available one is Friday. So, I'm still waiting for my washer.

When I submitted a claim with AHS, they told us who was going to come. Then Coulee Locks called us themselves and told us that they would come and gave us the guy's name. He showed up and was very good. Everything was functioning lock-wise.

American Home Shield is a good company. They always send somebody out quickly. A plumber recently came out, looked and said, “It's not the water heater.” It was the AC unit so we got switched to an HVAC company. A repairman came out and fixed it. He was thorough. He said that something was clogged and he unclogged it.

I had an issue with my washing machine. The techs had the part that they said was the problem. They repaired the machine but a week later, it started acting up again, and there ended up being another problem. The website for the repair people wasn't allowing me to reschedule. I hate that everything's completely automated these days. So, I had to call American Home Shield and tell them what the problem was. I wasn't supposed to be charged because it was within 30 days. Otherwise, it was fine.

The refrigerator's drain line was plugged and the refrigerator was leaking. Also, the icemaker worked, but the door of the shoot from the ice to the outside was not working. So, the ice would melt in the icemaker. The contractor fixed that as well. They put a new door on it. Everything went fine.

American Home Shield sucks. They raise my rates 10% a year. I recently filed a claim for a pool pump. They fixed the bad bearing in the motor, but they refused to fix the plumbing. They said it wasn't due to normal wear and tear. This is the second time with pool equipment that they've refused a portion of the service. Once was on my pop-up system, which is part of the plumbing, and now, another plumbing, although they say they cover all the plumbing. As soon as I can find a new home warranty company, I will drop American Home Shield and pick up the other company.

My compressor went out and AHS sent Heat & Cool Care. They cleaned the compressor, made some repairs, which seemed to fix things. But 36 hours later, went out again. But, the guys that came out were wonderful. They explained everything. They talked to me about the capacitor and things I didn't even know about. When they came back out, they did some other adjustments and it still continued to be a problem. The part of the unit that's in the house, where the furnace is, the water pump was not working. I had a water leak that was occurring. But they got it up and running again. We bypassed using the water pump and I had a bucket that the water would go into until they could see if they could find a compatible pump.

I would tell others AHS has proven to be handy for us. I had a claim for the air conditioner several months ago and All American Services, the contractor, was good. Most recently, the washing machine was not spinning and it took two weeks to get the repair done.

I’m happy with the service of AHS. Recently, I had my plumbing worked on. There was another part of the plumbing that they wouldn't cover, so I wasn't too thrilled with that. Other than that, it was all right. The plumber was also very nice.

I had an issue with a solenoid switch on the compressor on the refrigerator freezer. I reached out to American Home Shield by phone and they were fantastic. A tech came and I watched him do the repair. I've had good service with American Home Shield and I've been with them for many years. They replaced my air conditioner.

The AC at my son’s condo wasn’t turning on and he called American Home Shield. He called last year for a similar issue and did not have a great experience. But this time, it was much better. The contractor was very professional, clean and knew right what to do. I purchased a thermostat and asked him to put it on. And everything’s been great.

The AC has stopped working. Somebody called us about the time they were gonna be out here. They came and then they called us back about what they had done to repair it, what they had seen, and what the issue was. Everything was great. American Home Shield responds quickly, and they're pretty fast once we submit the issues that we're having. They don't take long to take care of the issues. We've been very pleased with them.

The techs fixed my freezer on my refrigerator. They also came out to do a maintenance on my air conditioner. Both times, they were very friendly and the service went well.

For some reason, my AC stopped cooling. I was afraid that it was a coolant problem. United Air Temp came out, looked at it, and it looked like something was shorting it out. They were able to quickly diagnose it and fix the air conditioning unit. So, my experience was really great. It was a good deal. As far as American Home Shield, I like the ease of making a call and the appointment was established that day. Everyone came out on time. Also, regular payments to American Home Shield prevented me from having to make a big large payment. I just had an opportune time.

I've been having the same problem since I moved to the house. There was no hot water heater since August 8th. We had an inspection in July and it was good but when we moved, there was no water pressure. I had the guy named Steve from Home Inspection Shield and he said he didn't wanna do the job. You have to get into the ground because the ball valve and the water valve were not working. That was why we didn't get any pressure. He would have to break the cement in the ground and he didn’t wanna do it.

The refrigerator started leaking. I called American Home Shield. ADA Repair looked at it. They said they had to order a compressor. It took a week before they came back. They put in the compressor and replaced that. But it still didn't seem right to me. So, I had to call them back out. They said, “What seems to be the problem?” I said, “It's not making ice. I'm not sure what the problem is.” I said it was making ice before. He said he had to blow out the line. So, he used some little pin that I found and he cleaned out the line and made sure all the settings were right and he was on his way. It seems a little colder than I normally run it, especially the refrigerator. But everything's working fine.

American Home Shield is pretty good, except I'm still right in the middle of trying to get one repair done. Ace came out and checked it out. Having the warranty gives me peace of mind that if something were to go wrong, you only have to pay the little deductible.

When I had some toilet problem, I called it in then a plumber came out, fixed it, and told me everything about it. I enjoyed what he said. I would tell people to try American Home Shield and take a chance on it. It's good.

I've been very pleased with American Home Shield. The coverage has been good. Sometimes when I talk to their customer service, it's a bit difficult getting across what the issue is and that they get it logged incorrectly. But we work through it. Diamond Garage Doors came recently for the spring above the door that broke. They were wonderful.

We had an issue with our hot water heater. It was quite old and AHS replaced it for us. When we filed a claim, the techs came out within one day. We had Van Allen and they're a very good plumbing company. We had polite workers, too. They needed approval for a hot water tank because they could not repair what we had any longer, and they said that the approval would come fairly quickly. But then they would have to try to find a hot water heater. So, after they got the approval, the insurance company told them it was at a warehouse somewhere and they picked it up on the same day. Aside from this claim, we also called AHS out a couple of times and we had issues, but they took care of them. So, we kept the policy all these years and we’re extremely pleased with them.

The electrical work was very simple and it got fixed very quickly. Everything is working great. Having AHS is very helpful. No out of pocket or big out of pocket expense.

I like American Home Shield a lot. On their end, it's extremely fast. Sometimes the service may take a few days to get them to respond. If you call on the weekend, you might not get a call till Monday. But usually, I have somebody out within a day or two of my call. I've had everything from the dryer, the washing machine, and the microwave. I've always been satisfied with what happened with my technicians. They've all been very polite and on time. They work hard and don't leave a mess. I just had them last week come in and do the fan that was out in one of the bathrooms. That guy was in and out in 10 minutes. He told me, “I have to replace the motor.” He went to his truck, came back and replaced it. There was only one time I was disappointed with American Home Shield. But it was also a weekend thing.

For my recent claim with AHS, I had a leak in my water heater. The techs that came out fixed it. I've normally never had any problem with American Home Shield when it comes to service. There was only one incident years ago that took them a year to fix something. But that was the only problem I ever had with them.

I filed the claim online and I spoke to someone. Good experience. Also, the contractor has come and fixed the plumbing. They were very good. I'm very much satisfied. The only thing was they charged me the coming fee, which was okay, but after that, American Home Shield charged me around $250 most. I don't know why, because I am in their platinum plan. So, everything should be covered for free, except a visit fee, which is $75. But they charged me $235 most after that. When that Grade Plumbing guy came, they had the bill for $235 through AHS. I don't know why should I have to pay that. Even the guys who did my thing were also surprised. They said, “They should not charge you anything.” When I called AHS, it was on the hold 45 minutes to one hour. I'm a working guy. I don't have that much time.

American Home Shield is excellent. I did a claim for the knob that was broken off on my dryer. The contractor ordered the part then they came out here and put it on. They were wonderful. I’ve had past claims, too. American Home Shield gets the job done.

The dryer was not drying and the contractor fixed it. It went very, very good.

The technician did a good job. This was the first time I used American Home Shield and the experience was great.

Everything that has broken in my house has been replaced or fixed. No problems. No questions asked. If it breaks it, it gets fixed. You have it. You're not in a hurry to try to gather up thousands of dollars to hurry up and buy something. If you're paying that premium every month and you only have to pay $100 for a repair, I don't care if you pay thousands of dollars down the line. It's worth it because you're not worried about it. That's off your chest. So, if my washer goes today, I can call them and say, "Hey, this is what's going on," and they will send a tech out to try to fix it for a $100, compared to me trying to hurry up and find $800, $900.

I like the idea of security that if I have a problem, I can get it fixed. But I feel I got ripped off. My air conditioning died one afternoon, and I called American Home Shield. It worked fine on the morning of before I called around Friday 11 o’clock. When I started checking it out, I realized it wasn't working at all, and I called. I called midday on a Friday before the holiday weekend. I'm in Las Vegas. Not only is it hot, but I was sick. The rep said, “We won't be able to get anybody until next week.” I said, "I don't know where you're at, but we are under an excessive heat warning. And I'm sick. And I really, really need this fixed.” She went away, left me on hold. A few minutes later, she came back and said they would be out in the morning between 8:00 and 10:00. I was thrilled and I said, "Thank you." And they did, they got there bright and early, around a little after 8:00. And they went out and checked the unit. Was out for a very short time and came back.

American Home Shield sent A&M for a water heater leak. They were pretty quick to fix it. There’s been no issue.

I had a claim to American Home Shield on the garage door. It worked out okay. The guy came, and he did show me what to do and the button to do the garage door. After he left, he let me know that I would have to convert the hardwired garage door to a plug-in garage door for them to work on it. At least he gave me enough knowledge that after he left, I found out that it had tripped a breaker. Once I knew where the actual push button to open the garage door was, I could get the breaker set, and then my garage door works fine.

Water splashed out of the main hot water box. It just poured out. The contractor was polite and they told me that the inside of the tank is broken. But nothing is working. It's weird that a company called me at six o'clock in the morning and asked me how I was doing. No work has been done. And I'm hoping the claim is still there. I was told four days ago that somebody would call me in two weeks to let me know about my claim, then they're gonna order it and then, they'll schedule it. I’ve had no hot water for three weeks now because the tank’s no good and the repair guy shut the water down. The tank has to come out and the new tank has to be put in. It’s been taking a long time.

I like being able to call American Home Shield and getting service done promptly. I used AHS once before in the wintertime for my heater. They took care of it. I had them recently for my AC. The contractor was good. They also took care of it. So far, we're satisfied.

I like American Home Shield's referral plan. It's easy. People come out, they're professional, and they resolve my issues. They've been very helpful in all aspects of service. Budget AC Heating & Plumbing was one contractor I had and they did fine. American Home Shield is excellent and I’ll refer people to them.

Dealing with AHS has been rough and submitting a request was kludgy. When the contractor never showed up, I took care of the issue in a different way. I was supposed to get a refund on that and that took months. So, it locked me out of my contract that I'm paying for every month when I didn't have any access to anything. That's ridiculous and that thing needs to happen faster.

American Home Shield takes care of business and they're one of the best home warranty companies. I had a good relationship with my title rep. I told her that I was a real estate agent and I recommend American Home Shield. I had two plumbers come out and they couldn’t fix my issue. But the last plumber I had was really great and fixed the issue in 20 minutes.

When the tech came, he tried the washing machine and there was no water coming. He said the issue was something concerning the water and that the needed part had been discontinued for that brand of washer. He was a nice guy and his attitude was good. The washer that we have now is working.

The dryer did not have any heat when we did a load of laundry so I went online and scheduled a service call. Triple Crown Mechanical came out and the technician was awesome. He replaced the heating element and the relay for the heating element.

I've been very satisfied with everything that I needed. It's one of the things when it rains it pours situations with the old home and issues that happened with it. I just happened to have American Home Shield when I had some problems going on and was able to use it. I put in two claims for the AC. One was for the AC unit to be replaced, another was for the ducting in the house. Not all of the vents in the house were getting airflow through them. The contractor that I used was very nice. He was super helpful. I was able to make an appointment right away and take that out quickly. Everything seems to be working that they worked on good so far.

I have been an American Home Shield (AHS) customer since December 2008. I have had to call them three (3) times to fix a problem covered under my contract. However, although AHS lists items as covered, it is limited to the point they cannot cover the costs of any repairs you may need in your home. My toilet needed to be replaced in July 2018 (10.5 years of paying monthly to AHS). At first, I was denied as they deemed the problem "the bolts were too tight, and they do not cover this." I fought it; as I have mentioned, I've been an honest paying customer for over 11 years. After several back-and-forth conversations with AHS, they agreed to replace the toilet with a much smaller, cheaper model. I wasn't asking for an expensive model but an ADA-compliant that I had in my home. Eventually, I did get a comparable toilet a month later. Paid my $75 deductible.

Avoid AHS at all costs. I had no AC for almost a month and they completely ignored me. Was talking with some lady Tina who kept promising the world and then would just stop responding. I ended up having to pay to get a new AC on my own ac because they DO NOT CARE about you. They just want to get you locked into a subscription so they can drain your bank account over years and years. Biggest scam. Can't believe they are even in business.

They are a complete scam! Buyer beware! I've been waiting 3 weeks for AC repair and they still haven't ordered the part. They require contractors to order parts through them and that seems to take forever. They tried blaming the technician, but I contacted them and they claim they not only sent the request but have email receipts showing where they sent the request. They are very quick to take your co-pay and very slow to return it, and never actually fix anything. Keep shopping, don't fall for the good reviews, those are probably fake. Just check their twitter to see all the unhappy customers.

As a realtor I have dealt with many different home warranty companies. Very few are worth the cost as they are very difficult to deal with. American Home Shield takes the cake. They sent out repairman to my property for a plumbing leak multiple times over the course of a year and a half. I finally had to hire a master plumber myself who determined that there was a hole in a pipe which they never caught. The master plumber caught it within five minutes of being in the house. In addition, they refuse to reimburse me for the cost of the master plumber.

My microwave wasn’t working, so I did a claim online and American Home Shield had someone come to fix it. The guy did an excellent job.

The AC's fuse needed to be replaced. The tech came out and called us at our home. We were in Seattle. It was down in Arizona. So, he followed right through. He was right on it. He did good.

I hate that I got American Home Shield. I was thinking about going with somebody else because I've always had problem after problem with them. It's very disheartening to me to go through the things that I go through with them. The AC was blowing out warm air. I called AHS and set the claim up like that. It was easy once I got through, but it's very difficult when I can't understand the reps. It's very hard to distinguish what they say.

My daughter used American Home Shield a lot that's why I went with them too. So far, I've had one experience with them. I needed to get a new garbage disposal. That wasn't critical that it had to be done in a couple of days but it was a long wait. I'm concerned that if I have my refrigerator go out, that would be a long wait too. Other than that, everything was fine. The only other thing is I've been asking American Home Shield for weeks to get the little booklet that shows everything. I've called three or four times and they keep saying that it's coming.

American Home Shield is a bit expensive, but their service is better than others that was why I switched. They respond a little bit fast. I like it. They use very good companies who come on time. Having American Home Shield, I only need to pay $100 for a repair. But if they can lower the price, it will be better. They increased their price a little bit.

So far, so good. I have the peace of mind knowing that something will get fixed. It's the same thing as having any warranty, but the difference with American Home Shield is that they deliver. I've had a warranty with somebody else and it was a bad experience.

So far, service has been good. Also I've noticed that a lot of the companies they contract with are independents or small firms and it's nice to have those. Also, we've had good responses having people come to the house. The techs have been able to fix issues or tell us what's wrong. Recently, I had an issue with the AC unit. The tech diagnosed it fast and replaced that particular unit.

We had the house rekeyed. The tech was very professional and friendly. He changed the locks on three outside doors. I got very good service. We've had a good experience with AHS. The warranty was easy to use.

The contractor was supposed to look at the bathtub first because the water was backing up. But they did nothing about that. They just took out the little drainage and cleaned it and said, “Well, every time you take a shower, whatever, bath, just clean it out.” They didn't snake the drain to begin with. Also with my other shower, the cold water wasn't coming on and it was just hot water. They said, “We have to go to the attic and check that out to see the connections and all of that,” but they never did any of that. They wanted to charge me more and they never got back with me. I'm very disappointed with American Home Shield.

My washing machine was not working. It wasn't draining and it wasn't spinning or doing anything. The fabric softener also never went in when I ran the machine and it was making really loud noises. I submitted a claim over the internet, and it was very convenient. When the tech came out, he fixed the machine then told me what was wrong. There was a piece of clothing stuck in the drain.

Recently, the washing machine was not spinning. I put the request in on one day, and the initial service provider that AHS assigned to me couldn’t get out for a couple of days. It was a washing machine, so it’s not a huge deal. But when it’s inconveniencing you, it becomes a huge deal. It was a day longer than they were supposed to.

American Home Shield sent someone who worked on my air conditioner. We needed it working, and it's working now, so we're okay with it. The tech was very professional. He did what needed to be done and he asked questions about it.