American Home Shield Reviews

I used American Home Shield a couple of times. They scheduled a person and everything worked well. I did a claim two times for my refrigerator. The guy that came was very helpful and took care of the issue. American Home Shield so far has been something that you know that you can budget better that way. You know that you're going to spend this money on that. But eventually, things will break and the home warranty will cover that.

AHS increases the deductible yearly, all the way from $50 to now $99 and some change a month, but the service doesn't improve. We used them recently because our garage door was stuck in the down position. Someone came out, diagnosed the problem, and said that American Home Shield doesn't cover the wheels on the lift of the door. So, AHS charges you this deductible, then there's a fine print in the contract of what's not covered and majority of what people come out to fix is in that fine print. For this claim, we had to pay $100 deductible for the company to come out, then we paid them an additional $150 to fix the problem But I liked the service that the people provided. They only can provide what they can provide but they fixed the problem.

My AC went out. I put in a ticket claim with AHS. It took the techs a week to get out. But AHS tried other companies to see if they could expedite it faster. But apparently, no one had availability prior to Air Pro Master. The AC has been working great now. AHS is worth it to have, but you need to stay on top of the people because they will not necessarily call you back. You have to follow up. Also, everybody sounds like they are in a different country, so there were some language barriers at times.

My garage door opener is covered by AHS but the garage door is not. The electronic that connected to the remote was not working. I tried that on three different remotes, so I knew that there was something wrong. United Garage Doors came out. He said, “First of all, even though it is part of the covered part, it's not covered because of the condition. This occurred because of the weight on the door, which was out of balance.” It didn't make sense because I had another company put a long bar for stabilizing the door itself over six months ago and everything was working fine. So that gave me a red flag to say this guy either wanted to mislead or he didn't know what he was doing. Turned out that he wanted to repair with out of pocket, about $800 for me to pay them to replace the springs on the garage door, and then replace the electronics, which would be covered.

The tech who came for the AC that wasn't blowing cold air was good. They had to send out someone else because she wasn't able to help me that day. But she was very professional and polite. The second person that came out the next day was able to resolve the problem.

The freezer side was freezing, but the refrigerator side wouldn't get cool at all. A repairman came out, diagnosed the problem, and sent the information back to American Home Shield. They realized that it wasn't worth fixing. They replaced it.

My washing machine stopped working. The tech came out and he fixed it. But it stopped working again and he came back out. It’s been working ever since.

The dishwasher wasn't spinning correctly. The tech that came out was great. He was gonna order a part, but it was old that he couldn't order it. So he recommended replacing the dishwasher. I called American Home Shield after he left, and we went over my options. I went with the Lowe's gift card option. But recently, I had another claim for a stoppage, and American Home Shield denied the claim for a reason that I don't particularly agree with.

So far, I’ve really liked American Home Shield. They were proactive and told me what was part of my package that wasn't going to cause a claim. I just moved into the new house, and they said that people like to change their locks. That was nice that they brought that to my attention. I had my house rekeyed, and I didn't have to do anything for it. American Home Shield has also been following up with me, so it's been great.

The toilet was continuously running. The Shining Plumbing Knights got back to me very quickly and set up an appointment. They came out and we thought it was done but the following day, I noticed it was still going a tiny bit. I called them back, they scheduled to come back out, and they fixed it. It's been perfect since. The warranty has been fairly good, but there are parts they don't cover. I had my water heater done and they had to replace it. The way it's advertised, I thought I was only going to be out the service call but then there was a whole bunch of things they don't cover. I ended up paying 1,200 bucks more for the uncovered things. But other than that, it's been reassuring knowing that the warranty is there.

My dishwasher quit working. I did a claim on American Home Shield's website and that was easy. I was given the contractor's name, address, and contact information. The tech was really good, polite, knowledgeable, and helpful. He fixed the dishwasher.

We clean our filters all the time and we have preventative maintenance done on our unit. But we came home one day, and it wasn't working. The capacitor had blown. It happened on a Saturday night, and I put in the claim. I called the contractor on Monday, and the next available appointment they could come out was Wednesday. So they came on Wednesday and they fixed it. They were phenomenal. The technician did an awesome job. He was very nice. He was quick and to the point. He explained what the problem was and reassured me he could fix it right away, and he did. Overall, American Home Shield helps you when you need it most. Home repairs are super expensive. I was thinking the worst with my AC, and it only cost $100 to fix it.

Something was going on with the switch of our stove. The tech, Joey, came right away and did a great job. He figured out the problem and wasn't even here that long. He had to put in a new switch and he was such a nice person. My husband and he had great conversation.

My HVAC system was leaking water inside the house and I had a stopped-up drain in the bathroom. The techs were professional and they took care of the issues. But I had to call the tech who fixed the AC because a couple of weeks after he left, the system did the same thing again. He had to come back and replace the pipe instead of just unclogging it. I'm pleased with American Home Shield. With them, there are expenses that I wouldn’t have to pay out of pocket.

Our AC went out Monday and we contacted American Home Shield right away. They say they couldn't get anybody else here until Friday. We want it because it was hot. We needed to see if the contractor could make it sooner. But it was going to be three or four days. My daughter called American Home Shield back and they were very helpful. She asked if there was somebody else. American Home Shield contacted several workers that do work for them. They gave her another number and the contractor was able to come the following day or two days later. They said they had to order a part. They found it and we didn't have to go too long without it. They were able to come back the next day. The technicians were really quick and very professional.

We've had American Home Shield on three houses now. If something breaks down and they can't fix it, it gets replaced. Instead of it costing me $7,000 out of pocket, it will only cost me the original service charge plus my yearly fee to have the warranty. Their technicians have always been friendly, courteous, and respectful of our home.

We were having our lights, every time the AC would come on, blink. I requested service and American Home Shield sent somebody out. The tech replaced a part. I liked the contractor's professionalism and quality of service. They told me what was wrong and I put my husband on the phone because he knows more about this stuff. Any questions he had, they would answer.

The garage door opener was not working. I reached out to American Home Shield. It was a Saturday. So, I got the automatic system. Diamond Garage was able to come out on Monday. They were able to fix it the same day. I would definitely recommend AHS.

American Home Shield’s service is great. I like the process in which to make a claim if needed to make a repair if needed, the automated part of it, and the customer service. Everything is satisfactory and I’m appreciative.

We own several apartments or condos. One of the tenants who is an elderly lady with a very sick husband called me and said the AC went out and was not working. So, I called American Home Shield who said, “Please pay the $75 fee.” And they sent a company. They came and checked. And they said there was a part that was hard to access and the warranty company would not cover it. And the part was supposed to be replaced would cost me $700. So, I told them, “I need a second opinion.”

I got a couple of things happen recently, and so far, the people that came to do the repairs have been fine. I had a leak under my sink, and the plumbing company repaired that. They came very promptly and fixed it in just a minute. It was wonderful. Another one of the things that happened was my air conditioner got a hole in the pipe and the Freon leaked out. I have not finished that claim yet, but it was a little disappointing because American Home Shield doesn't cover the Freon. That's been an expensive problem. Overall though, I've been pleased with American Home Shield. We bought a home that was about 15 years old, so it was definitely the right thing to do to get the coverage. That's proven to be a very wise decision on my part.

The refrigerator needed repair and the contractor came and said it was a compressor, and they had to order the parts. But they didn't do the installation. They had to call another company so Sears came out and said it was not the compressor. It was just a fan and the tech would have to order the parts. All of these involved no refrigeration for three weeks. Sears came out, put in the fan and said it was all done. It worked and they left. Everybody was good. It’s just the first company that came out didn't know what they were doing and they misdiagnosed.

I usually make a phone call when I make a claim to American Home Shield and it seems easy. In a day or so, you usually hear from a contractor. So, it works well. My upstairs air conditioning unit was not cooling but the expense of refrigerant was not conducive for me to get the repair done because I had to pay for the refrigerant, which was over $1,100. The coverage only allows $10 per pound. So, I had to wait until I got the money to pay for the refrigerant and by the time I had the money, I ended up having to put in a new request and pay another $100 deductible. The refrigerant issue is an issue with the world and it has gone out the roof all over the place. Even I sell refrigerant in my company and it's crazy how expensive it got. So, it's not like that was an American Home Shield issue.

We had problems with our ice maker. It took several days to get the techs to come. It went fine once they got here. They took a few trips 'til they finally figured out what was wrong, and then they ordered some control board to go in it. AHS is really difficult to do business with. They look for reasons not to have liabilities and I'm not terribly happy with them. They should quit being so militant with their denials.

Someone came out and couldn't fix my washing machine. He said somebody else was gonna have to come out. Another person came out and he worked on the washing machine. He ordered parts then put the parts in. He said, “Ma’am, this is not gonna work, your appliance.” In this life we go on through the day, you can't help what's going on. American Home Shield sent a new washer but it was broken. The guys saw it. I declined it and sent it back. American Home Shield will send me a new one and that's fine. It is just the time thing. Every time you call, they say, "Okay. We're doing this. We're doing that.” But nothing has been done. Other than that, I would highly recommend this home warranty.

When I had the regular minimum service with American Home Shield, it didn't help very much because I still had to pay out of pocket for nearly everything I called in for. I called in for the HVAC when it wasn't blowing cold air. I had to pay out of pocket for that. I called for a leak on my kitchen sink, and I had to pay out of pocket for that because it doesn't cover the drain. So, it was kind of negative until I upgraded to the premium service, which wasn't that much more expensive, and it's worth it. So now, I'm a bit happier with their service. I had put in a service request for our oven. They fixed that, and then they recommended the true root cause solution, and now there's a follow-up request that they took care of on their end and there's going to be an electrician coming in. So, it's been pretty good. The technicians that have come out were quick, friendly, prompt, and they arrive on time.

American Home Shield has been great. I like the convenience of being able to submit the claim online and to be able to have a contractor immediately assigned to take care of that issue. The process has been really good. We've had multiple claims, and the techs have been good too. Recently, we had some leak through our roof. I'm waiting right now for the contractor to show up.

Our dishwasher wouldn't drain. So, I called American Home Shield up. We've had Tristate come out to repair our laundry too. So, I knew who they were. It was a little difficult getting them on the schedule. I had to call American Home Shield and it was almost four days and I was tired of waiting around. A dishwasher is really important in the household. I didn't really want to keep washing by hand. I called Tristate and I couldn't leave any messages. So, I called American Home Shield and said, "I can't get them on the phone. I don't know what to do. Can you assign me someone else?" They said, "Well, since you did it online, I can't cancel your contractor." I said, "Okay. Well, can I?" He said, "Yes. You have to go onto the website." I said, "Okay. Well, can you walk me through it?" He told me that he couldn't. He didn't know the steps to cancel it.

The air conditioning was giving trouble. It was not turning off on its own. It was also a combination of issues with the air conditioning. But the contractor was able to get it completed. I fully appreciated that. The young man that came out was extremely knowledgeable with what he had to do. It was great service and interaction. Everything is operating very well. I really liked American Home Shield's full coverage. There were some initial coverages that are normal for other people to do, but American Home Shield covered roofing and additional appliances and that won me over.

My breakers had jumped off and May Heating and Air, the contractor, came. I hated to have to pay them 125 just to flip the switch. Still, with American Home Shield, if something major breaks, I’d have the money to fix it or buy a new one. I wish though we could call somebody closer to the home. These last ones were way off. But they came and didn't say a word. They were very nice.

Water was showing on the flooring and we initially called a plumber, thinking that it was a pipe. But when we started digging a little bit more, we discovered it was the AC. It was great to know that the process was simple. We had to cancel to cancel the plumber and schedule the AC person. The whole process was easy, which makes things a little less stressful for the homeowner.

Our garage was making a noise. The techs came out the next day and fixed it when they were here. Everything’s fine now. Whenever we have a problem, we get it taken care of right away through AHS. Everybody they sent out has been nice, very professional, know what they're talking about, and take care of the issues. We've enjoyed having AHS and we recommend them to a lot of people.

I have liked American Home Shield ever since I've had it. It's less out of pocket for me. You get what you pay for. I moved to Texas, which had AHS, and they replace what needs to be replaced. It is what it is.

I had an issue with an appliance and the contractor couldn’t repair it so American Home Shield eventually offered to replace it. The tech has been here a couple of times and seems to be knowledgeable. He came out and looked at the piece that he put in and did a videotape. The process took less than a week. It would be nice to have a vendor of choice and if you could do multiple claims in sets. I gotta put individual claims when my washer and dryer was out, which was 125 bucks a piece, whereas it's usually done in a set. On top of that, you’re paying 65 bucks a month now just to maintain the warranty that you seldom use. It gets kind of expensive and I'm contemplating canceling AHS.

I like the cost and convenience of having AHS. They're doing a good job. Recently, my hot water heater was leaking. The techs checked it out and let me know what was wrong with it. They were really informative and super helpful.

We had a water tank claim. It needed a part and the repair guy fixed it right away. Everything's been great with American Home Shield and it’s great too to have a company where you just pay per month and then have a deductible and you are able to get repairs done.

It has taken over two months that we're living out of a cooler. It's frustrating that everything's taking so long and that American Home Shield doesn't cover anything else other than the repairs. They don't cover loss of groceries either. I've spent $300 on ice. Other than that, AHS has saved us money. It paid for itself because the repairs were going to be so expensive on the brand of compressor and replacing that.

My recent claim with AHS was for the ice maker. Everything went fine. GE came out within a couple of days. We had to wait for some parts to come in. They scheduled me for an appointment. They fixed it. The techs were very pleasant. It's easy to put a claim in and get things done with AHS. However, some of the vendors that they use, that if you are using a warranty company like AHS, they won't come out when you have a true emergency. They will make you wait to service you like a regular appointment. For example, I had my toilet backed up, and both my toilets were stopped up and I had no toilet. It was on a Friday night. They put the claim in and said no. They told me if it was a regular complaint, they would have been out there that same day. But because it was a warranty, they wouldn't see me until Monday or Tuesday. I ended up having to call Roto-Rooter and pay their price.

The washer was deemed to cost more to repair. So, American Home Shield went ahead and replaced it. For the most part, the process was pretty easy and straightforward. I went to a website, I had options for up to the amount there that they approved to pay, and the options were good. It was equivalent. They got good machines. We ended up picking the GE and there was no cost out of pocket. Overall, AHS has always been pretty straightforward. They repaired and replaced items since I've had the service.

I like that they have a quick response.

AHS required us to go to our investment property where we don't live and do a video call in order to get any service. It was really inconvenient for us. I also didn't like how it took a long time to get techs out. Other than that, we've had no issues with their contractors.

The claim submission is pretty great. The only thing that I seem to have trouble with when calling American Home Shield is the scheduling. But other than that, it's been really good. It is very useful, especially if you're not from the area and you don't know who to contact and who's reliable. When the home warranty came with the house that I bought, I was really happy to be able to call a service that they backed up. If I wasn’t happy with whoever came out to do a service, they sent somebody else. So for that reason, we wound up keeping it. It is much better than a guessing game of trying to pick out a service provider.

We have outdoor lights that are photosensitive. For some reason, ours wasn't working and it was a requirement for our HOA to have it working. Ours was staying on 24 hours a day and it was only supposed to come on at night. A tech was out there within a day or two and fixed it. He put in a new sensor. He was great. I’m getting what I paid for with American Home Shield. It’s not extraordinarily special but it’s pretty much exactly what you get in your contract. This home warranty gives a little bit of assurance as far as not having to track down repair people and things like that. They do a lot of that, which saves a significant amount of time. There were some instances where they were just unbelievable and other ones that were frustrating. But we were able to work through it.

This home has a dual AC system in it, and the one in the attic was out. The tech got up there, diagnosed it and then he fixed it within 40 minutes. American Home Shield kept their word and fixed my problem.

We haven't had any issues with American Home Shield. We recently had a claim where we needed a new motor and a motherboard. We had to wait three weeks for the parts to come in, but they had to be ordered. It's fixed and all is great. The gentleman that came was great. He also came back when the parts came in, and he was proficient and quick and did a good job. It's been a good decision to go with AHS.

I needed a new garbage disposal. The AHS rep was really professional and the contractor was on time. They completed the work and replaced my old disposal with a new InSinkErator one which was the same one I had. In the past, I've had problems with contractors that AHS sent who weren't very good but this last claim was great.

American Home Shield is fair. My experience with them is good so far.

American Home Shield was okay. But I was very disappointed with my last claim. I had to wind up buying myself a water heater. I thought I had the biggest package that American Home Shield offers. But then they said something about modification. On top of paying them $100, I had to come out of pocket of almost $900 for a water heater, and I didn't like that. It was not fair. If something was different, they should have spoken to me about it because I've kept my same policy for years.

The gentleman that lived here apparently never used the dishwasher. So the first few times I tried to use it, it wasn't cleaning anything. I called in and American Home Shield told me several things to try and it didn't fix it. When my appointment was initially scheduled, I called on a Monday and a technician was supposed to come out on Friday. I waited here all day long Friday. He never showed up. So, I called AHS. They told me which company it was.

Recently, they fixed my dishwasher and my dryer and the tech was a very nice man. It took one week to order the parts and they were here when they said they were gonna be. There's only been one time when AHS didn't come through for me. They told me my stove was broken because of not normal wear and tear, which I thought was ridiculous. I asked for a second opinion and both times that I did, they came through for me.

Our dishwasher stopped draining. I filled out a claim request form on the American Home Shield website and they let me know via text message that they were sending someone out and they had assigned Chaney Appliance as the provider. After I got the text message, a tech came in about 48 hours. He was perfect and I would hire him for another job any day. I have an old dishwasher and they had to order a part, which sadly was on backorder.

About seven times that the AC would turn on or turn off, I would hear this weird clicking sound that sounded like an electrical thing. Whenever I would turn on my light in my kitchen, I would hear that weird clicking sound. So, I thought it was a circuit breaker issue. I contacted American Home Shield to come and investigate, give me a diagnosis, and then hopefully fix it without costing too much. It was just an old smoke detector that hadn't been replaced, so every time when certain things were turned on in my unit, it would aggravate the smoke detector. A gentleman came, replaced it, and was like, "Hey, test it as much as you want. Turn the light on 20, 30 times, turn the AC on and off, see if you get any noises." Ever since then I've not had a single electrical problem. I'd recommend the gentleman's company and definitely use them again.

I call American Home Shield when I need them. I used them one time for my AC unit and everything worked out well. My AC would come on but it wasn't blowing cold air. Service people came and looked at it. This happened on a weekend and the service people couldn't come out until that Monday. They told me that some type of board needed to be replaced and they replaced that. Everything came back working again. But the AC went out again. A service guy came back and the fan wasn't blowing outside. He cleaned the fan and that was it. I'm glad what he told me was actually right. Everything was good. American Home Shield should keep hiring good workers.

American Home Shield has been great so far. We moved to a new home and they set up a locksmith to come out and change our locks for free. It was part of their service. We recently had a dryer break. It was almost smoking and starting on fire so, I booked the service appointment through the AHS online web portal. The tech came out and assessed it. And AHS is sending us a new dryer because it couldn't be fixed.

American Home Shield has been wonderful. The service has always been good. I make a phone call. Within 10 minutes, they have a provider set up for me. All I have to do is call them and set up an appointment, and they do what they come to do. P.G. Appliance came out recently. The first one was for my air conditioner. All of a sudden, it stopped. I had no idea what it was. It was in the 90s and 100-degree temperatures when it stopped. Yeah. The tech that came out said it was just a broken fuse. So, he put new fuses in the box. Everything's been good since then. As for the second item, my oven door wouldn't open up. So, he had to change the hinges on the oven door.

The technician did what he did and it didn’t take him long to fix the appliance. It’s working fine now. I've had previous services from other home warranty places and when I needed them, there was a lot of damage because they didn't show up. Or when they did, they were delayed. So, I switched to American Home Shield. Ever since I've been with them, when I need assistance, they show up, complete the job and I don't have any problems. They have good customer service. I had a little problem and when it came up, they aimed to satisfy the customer. It's one thing in having a person come out and service your house. But what the company does to try to keep their customers is another thing. And when problems come up, that's what I'm looking for. I need you to be able to fix my problem and that's what I admire American Home Shield for, that when I have a problem, they are there to solve that problem.

The washing machine was off balance. It wasn’t spinning and wringing my clothes out. I called American Home Shield and they sent somebody around right away. The people they sent were professional, courteous, and got the job done.

When I submitted a claim, the contractor was always here within two days. We had a real heat wave here and that was when the air conditioner kicked out. The tech was here within three days. But then, he said it was gonna be weeks to get the parts, so we ended up putting a new unit in. Then we got paid a percentage of what it would have cost them to do the part from American Home Shield.

We had the service last month and it was excellent. It took four to five days after we requested a service. There was a leak on the water heater, and a sump pump that was not working. The tech fixed that one as well. So, he fixed everything on the same day. He was nice and knowledgeable.

I was going to have my furnace tuned up for the season and AHS recommended they put a vendor in place for me. But when the contractor contacted me, they didn't have any appointments available. They said that they told American Home Shield not to book with them anymore because they were too booked up. So, I had to cancel that and hired somebody locally. The other time I used AHS was when they had someone out to rekey my house and I liked the guy that came. He was prompt and the service was worth the extra money I paid.

My refrigerator stopped cooling. Everything went great. The tech was very professional. He diagnosed the issue to be the compressor. So, they had to get somebody who is certified for heating and cooling. Two hours later, a tech replaced the compressor and it's been working really well since they fixed it.

We've had a positive experience with American Home Shield. They are a bit challenging though. If there is any issue, the customer service tries to resolve it. But sometimes, things get misunderstood with their personnel. But overall, we've been able to use it for quite a bit around the house and we're grateful for it. We had our dishwasher break and something else with our pool that happened that they repaired, and some smaller plumbing issues. We have enjoyed the technicians, especially for the pool. They are very knowledgeable. One of the plumbers that was sent out, while he fixed the problem in the immediate situation, didn't put things back correctly so there are some issues now, but nothing awful.

My dishwasher was leaking water. The first company that American Home Shield sent me that I paid $100 for never showed up. I reached out back to American Home Shield, then the company called me back. They said they were sorry and that we could reschedule. I told them I didn't trust their professionalism. American Home Shield sent Sears. Sears was terrific. They had me videotape so they'd be ready when they came out. They came quickly and brought the part. It was fairly quick. However, I'm not quite satisfied with American Home Shield because there's another issue that I was totally not satisfied with. It was with my electrical system. They denied me the coverage. Now, I've got to pay for somebody to come and switch out the switches for my low-voltage electrical system. They don't have to replace it, just fix the switches. I don't understand why they wouldn't do that and I have to pay for it.

The first time I got someone to come out for the dishwasher, and it was not turning on. He flipped some kind of switch underneath it to reset it. Told us that it happened sometimes with that brand of dishwasher. Reset it, cycled through, and within a couple of days, it turned back off again for the same issue. So, I called American Home Shield, set another appointment. And they did a recall. I found it to be helpful that AHS offered the recall at no charge when the technician wasn't able to fix it, or they missed something. I was easily able to call AHS and let them know what happened. And they immediately got me a new appointment at no extra charge.

The belt on my dryer broke and I submitted the claim to American Home Shield online but I ended up calling too because they wanted me to take a picture of the model so they can give all the information to Mr. Appliance. The tech quickly figured out the belt was broken, put a new belt on and away he went. It took him 15 minutes. I had to pay 100 bucks to American Home Shield and for Mr. Appliance to come out and you're gonna pay that whether you use a warranty or not. It's the way it works now. I've been using AHS for a couple years now and they replaced my washer because we couldn't fix it. They also fixed my dishwasher. I got AHS a couple of years ago because I have a furnace and AC unit that was 25 years plus. Last year, they fixed my AC unit a couple times. It's like two life insurances for your appliances so you don't get hit with a huge bill.

I haven't been pleased with my service with American Home Shield and I’ve been following up on their part as far as what they say they're going to reimburse you for, and then I haven't been reimbursed. So, I cancelled my policy. They gave me incentives to keep my policy by offsetting some of the cost. They told me they would cover a repair. They even talked to the roofer and the roofer told them what was wrong. The roofer said that he got prior approval and then, he did the work. But AHS wouldn't reimburse me because they said that they didn't give prior approval. We have names and dates of who we talked to and whatnot. So, it was stressful. AHS’ service is marginal at best. I had another claim that they paid on but the contractor said he knows how to work the system with them, so he was able to get it covered. But that’s not good, either.

I'm not liking American Home Shield. The only thing I happen to have problems with is my air conditioner and if they can replace the part, there's no problem, and I do that for $100. But if it has something to do with Freon or cleaning, they will charge me fully. The customer service is not that bad, but they still can't do much for you. I really thought it would save me money on my air conditioner because I have two units, but it is really terrible. But the young man that came out for the air conditioner was very thorough.

The plumber called me asking if they could come early. They came in and completed the work. I'd refer others to American Home Shield.

My washing machine's timer was not advancing. Getting ahold of them was very easy. The contractor was excellent. The techs diagnosed the issue and ordered a timer. AHS did a very good job.

For the most part, I'm pleased with the service and the claims process through American Home Shield has been good. But at times, I've had issues with them. When they send some of the contractors out to fix things, the contractors will decline jobs. And as a consumer, I have to take off time for work to be at the home when the repair needs to be made. So, there's been times for the same issue that I had to make multiple trips to my house. I got very frustrated and I called AHS and told them not to send anybody else out to my house that's not able to make the repair on the spot. I understand sometimes they might not have all of the parts but AHS sends multiple companies out. But in the last two calls that I've had, the companies have been good.

When I used AHS a couple of weeks ago, everything was great. The service was quick. I didn't have to wait long. The gentleman who came was polite, knew what to do and had it fixed within a few minutes.

The tech came and did a good job. He assessed the issue with the microwave and stated that the board had gone bad. He had to get a part to replace it, then I got a response in a couple of days stating that the part is no longer available. So, I had to get a new microwave. American Home Shield sent me an email with options to pick various ones. I picked one, scheduled delivery, then delivery came in a couple of days. It was really quick, and the guy who came in and put it in was very professional. This was my first time using American Home Shield for anything that was broken, and it worked out pretty well.

The dishwasher wasn’t working properly. Once we opened it up, there was water at the bottom that didn’t drain out. The contractor repaired that. They also noted that the handle wasn’t working properly so they replaced that. They had to order a part for the dishwasher, and it came within days of the initial repair work that they did. I was satisfied with the service, in getting somebody else to repair it then having new people come and repair it.

I have a problem with my fan and American Home Shield sent Certified Electrical. It took them a couple of days to come out. They did very well. I had a problem with AHS on my water heater, though. The customer service was pretty slow. It took somebody 45 days to come out. They could give better service, and the contractor should not overprice parts and labor. They have overpriced the parts and labor of what it is supposed to be.

My sink was backing up and I needed a pipe fixed in the basement. The process with AHS was smooth. They sent someone out right away. The tech was very knowledgeable and professional. He remedied the problem. AHS is saving me money.

Where we are and what we’re doing, American Home Shield is worth it. I consider having them as advanced payment for when our air conditioner goes out. Recently, the microwave kept blowing the circuit breakers so I got ahold of them. Something Great Solutions came out, replaced a door part, and got us up and going. It was super quick.

My dishwasher wouldn't shut off, so Paul's Appliance replaced the control bar at the top. I had a real good experience. The only thing is the time. It was about a week before they came out and the repair man had to order a part. It was another week that the part came in, then it was another week before he could get back out. Other than that, he did a great job, and it's working fine now.

Our microwave was malfunctioning. We called American Home Shield and requested a service technician come out and review it. The service technician was in touch with us by phone and then the service technician requested. He told us that he would be talking to GE. We went on to the computer and selected the appliance to replace it. It was a very easy process. They came back and installed a new one. They were very professional. They called us in advance to let us know they were coming. They also called us when they got here. They did the installation in 15 minutes and were friendly and professional. They left and took the old equipment with them.

The first time I turned the heater on in the winter, it came on. But then the next day, during the daytime, it warmed up outside. So I didn't need the heat on. Matter of fact, I had to turn it to cool because it got too warm in the house. So then the second night, I went to turn it to heat but it wouldn't turn on. I called American Home Shield and I got a pretty prompt response. The contractor came out the next day. As soon as the tech got there, I was explaining to him what happened and I flipped the switch to heat and the heater turned on. He explained to me that this sometimes happens in the beginning of the season when you're turning it on. But he did go up there and he checked everything out and said it was fine. So I was comforted with that. A different HVAC company came out when I had an issue with the AC unit, and the contractors all seem to do a good job.

All the servicemen have had integrity and were very nice. They were very thorough. Recently, something was wrong with my toilet. The tech had to take it apart and replace everything. He showed me the parts and that they needed to be replaced. I was so amazed because he lifted the toilet all by himself. He did good work. Also, a tech did the refrigerator and the dishwasher. He had to come back because it went out again and the issue happened to be another part. But he has it working.

American Home Shield never gives me any hassle. I pay my money. They send service. If they need to replace something, they do it. I love them. They're awesome. With AHS, I have no stress and no worries. I just call them up or create a ticket online. They respond quickly. The technicians are out here. If they say they're gonna replace something, they come back within a reasonable amount of time and they do it.

The heat was not switching over. There was something you have to adjust so that the heat is supposed to click on. American Home Shield is great. I went online and made my payment. In the next 24 hours, they were reaching out to me. They got me connected with a service company. The company called me and told me to set up the time. Everything was efficient and quick. It was incredible. The techs came on time and they took out the filter. They said it looked like it might have been there for two to three years. They ran a test and the unit started working. It’s been working ever since.

When I spoke to the AHS rep to submit a claim for the AC, it was good.

American Home Shield was great. They replaced my washing machine. They sent me to Lowe's and I got it and everything was okay. I just paid the $100.

For my recent claim with AHS, I had them look at my air conditioner. The techs were really good. They fixed it right then.

The contractor did good when they came for my hot water heater. They came out on the 21st and evaluated everything. Then I had to go through the process with American Home Shield about who was paying what and how much got covered. The contractor came out and did the work on the 27th. American Home Shield is great. I've told people about them.

My air conditioner completely stopped working. It was working one day, then the next day, it wasn't. I submitted a claim then Fast Response Heating & Cooling called me and said they had available appointments at such and such time or day and they said they will be there within the hour. So, that particular day, I was able to turn around and go meet them. The tech replaced a little tube of something, and the unit worked for the evening and the next day. The day after that, we noticed that it was not working anymore. So, we shut the system off for 24 hours just to be sure it wasn't getting freezing, then we turned it back on and same issue. Nothing was working. I called American Home Shield, and they said they would get in touch with them and resend them back out.

United Air Temp came out to fix my AC that needed a new coil. They had to order the part then they came back to fix the part. There was something else that was wrong on the heat side, so they came back and fixed that. I love them. They've been the same people whenever I've needed anything done. They know my system, they know me, and they also service other units in my neighborhood. I am well pleased with American Home Shield and I recommend them to everyone. I'm about to go change my plan to a different one than the one that I have now. I like the combo one which covers a lot. But the newer one covers roof.

American Home Shield's service is very good, and it saves people money. Recently, my furnace went out. I didn't have heat, and the vendor that they sent out is one that I was very happy with. They fixed my furnace right then. I've been using them for years, and anyone else, I don't let them touch my furnace.

I have a leak in the hot water heater. I called on the 24th, and it's still not replaced. Water is all over the place. My carpet's ruined. I'm waiting for a plumber to install it. Allegedly, the hot water heater has not been delivered yet. Also, I asked for an itemized receipt for out-of-pocket costs, but they have not provided that. It was $1,080 extra. American Home Shield is too expensive. I'm paying $100 a month for this service.

I had to use American Home Shield a couple of times, and it worked out excellently. It was for a leak downstairs in my rec room in the basement. The tech took care of it and he helped me out with my sump pumps. He checked them out, and also my toilet. He did a good job and was very professional. Overall, with having AHS, I'm able to have someone come right out and take care of an issue when I have it. I didn't have to wait long. They were very receptive and took care of my problem.

I recently needed a refrigerator repair. American Home Shield could improve with having their vendors reach out to us in a more timely manner. But the service has been as promised where they took care of it.

The freezer portion went out in my refrigerator. The tech was friendly, courteous and knowledgeable. He told me everything that was going on and walked me through. Anytime he touched something, he said what it was and what he was looking for. So, he did a phenomenal job. It wasn't able to be fixed. I got a replacement. American Home Shield sent me e-gift card.

Dobkins was great. AHS had sent someone else out for my claim and they said I needed a new air conditioner. This guy from Dobkins said he didn't know that particular kind of air conditioner because he said that it was complicated. But he got it running. It was all good. But we had a difficult time this last time because they kept getting the address and the zip code wrong. Everybody thought they were going to Lompoc instead of up north. It was human error and nobody wanted to own it. It took three phone calls before I could get them to get it right. It was very aggravating.

Applifix worked on our clothes washer. It was trial and error. It took the tech longer than expected because he was thinking it was one thing, he replaced that part, and then that didn't work, and then he had to order another part. Once he figured it out and got the right part in and installed it, we were good to go. He did his best with what he had. I called American Home Shield by phone to file the claim. For me, it's a lot quicker just calling them on the phone instead of trying to go back and forth through email.

Our AC stopped working. Within a couple of days after I called them, a tech came. He switched out a part and the AC worked. AHS was easy to deal with and it was a good experience. They give us peace of mind.

I had an AC issue and it was 84 degrees in the house. It was very easy to contact AHS. The contractor called me and told me that they had the service claim and that the tech was ready to come. I asked them to make sure they call me 30 minutes prior to him coming and he did exactly what was requested. He was very professional and he introduced himself. He kept me updated as far as what the issues were with the AC. I've been back with AHS for a couple of years and it's a great company. I shouldn't have switched in the beginning.

I had a water leak. So the contractor came and looked at it. They repaired it and then left. In the next day or two, they came out and patched the ceiling area. They were nice. They worked together. The only issue I had with American Home Shield one time was to repair our air conditioning. They sent one contractor out and he took the information. Every time I tried to get somebody to help, they kept saying there was something like an order that was supposed to be coming from the contractor that came out to American Home Shield. So I went around that for a couple of months. Then I just did a complete new order because I could not get anybody. It was frustrating.

The old motor in my pool died. I called American Home Shield and the contractor showed up in a reasonable time. They looked at it and the whole thing didn't take more than six hours. It was done. I like the idea that American Home Shield fixed the problem. If you have a straightforward problem, American Home Shield fixes it in a very straightforward manner. It's professional and well done.

The contractor put the wheels back in the tracks and greased it up a little bit. But right now, the garage doesn’t work. I have to have the door replaced because they didn't fix the issue to begin with. So, it caught on one of my cabinets in the garage and tore the cabinet off and bent one of the panels in the door. It’s not covered through American Home Shield. So, we’re gonna have to pay out of pocket to get a whole new door.

Everything has been great. We’ve had a lot of service calls in the last year and a half for different things going on the home. The work has been really good. Nice Guy Appliance was amazing. They came out when the stove igniter went out. They did an amazing job. The tech was really clear. He had a part on hand. He put it together very quickly. Our kitchen is fully remodeled and he was very respectful of everything. So it was a really good experience.

The switch of the kitchen didn't work. The tech changed the reception outlet and everything worked fine. I had a good experience. Get AHS right away. When I call, they always recommend which company to get. I get that company and right away AHS covers it.

American Home Shield has sent someone out a bunch of times to fix my refrigerator. Finally, it got fixed with the last company that came. The previous company kept on telling me some issue, and then the guy came out from the second company and fixed it in a matter of one time. The first company sucked. I told the tech what it was, and he kept on telling me it was this, it was that. So, I kept on paying for no absolute reason.

Our water heater wasn't working anymore and American Home Shield said it was due to wear and tear, which they're notorious for doing. They only paid for the water heater, the labor, and the disposal and I had to fork over $684 in addition to that. I had to pay for the permit for the State of Nevada, earthquake straps, drain pan, sediment trap, waterline modification, and temperature pressure modification. I was dissatisfied with them.

The tech who did the key was very prompt. But the plumber still hasn't come. He's looking the correct faucet but he still has not come out. He offered me a different one but it was too small so I told him, “No, that won't work. I need one with a larger neck.” It's been three weeks at least.

We had something we were trying to get repaired. Once we had the person come out and paid the fee, they said that it was not covered due to the particular way that it broke. That's in the policy, so that's understandable. I asked the company who came out if they could go ahead and fix it especially because we had already paid $125 to have it looked at. They came back and said, “We can't fix it because that's a conflict of interest. We were sent by American Home Shield." I had to call someone else and pay them again to come and evaluate it. That was a waste. I didn't understand why, if it's something that's not covered for whatever reason in the policy, we can not use the company that's already partnered with American Home Shield since we have to pay out of pocket anyway. But when I had called American Home Shield’s customer service, one person said, “Just call back to the company that came out.” So far, I haven't been totally pleased with how that panned out.

The techs went out to check the air conditioner before the season started and to do a minor repair to a stove. Both of the techs were great and very professional. They knew more about the issues than I did and that's important. I was happy with the service and so far, having AHS gives me more peace of mind because these items in my home are expensive. For me to replace them, it'd be very difficult. So to shell out $100, when something happens, is a lot easier than shelling out $5,000.

The AC unit was not working properly. It would stop and it would work sometimes. Eventually, it ended up being that the motor for the fan was not working properly. So, the tech changed it and everything is good now. The first time he came out, he came in the next day after I submitted the claim with AHS, but he had to come back because he didn't have the part that he had to replace. So, he set it up on Friday, but he ended up having to come on Monday.

We used American Home Shield twice and it came through fine. Everything was fixed. The service was fantastic. We had repairs done for a water leak, a pipe leak and an air condition leak. The techs were very professional and got it done.

American Home Shield in general has been okay. I like the fact that I have that coverage just in case I need it. But I'm also leery of using it because if a unit goes out, they won't cover stuff. There are policies that they have in place that I don't agree with because it leaves room for a lot of loopholes that their contractors like to exploit. That's not their fault. It's the actual company they contracted.

The bathroom kept leaking and I was constantly hearing water drain. There was also a leak in the shower. Their website was easy to use. They gave us the name of the contractor right after I submitted the claim. The techs were great. I had multiple problems and it took them a while. They ended up pulling a small tape measure from one of the pipes inside the toilet. For the leak in the shower, they had to bring a part to replace it with. It hasn't leaked once since. It’s an older home so I'm surprised they got it to work at all.

With American Home Shield, I don't like that I never know who I'm going to get, but I get that. The scheduling process, sometimes it takes a while to get someone, but for the most part, when I get someone, they do a good job. That's what I like about AHS. My air conditioner was leaking water, and it was a mess. It was coming down out of the upper part of the unit then running into my drain that I have right there by it. A guy came out, unhooked a little tube and unclogged it, hooked it back up, and it was fixed. He was great.

The tech initially thought the problem was the AC unit capacitor. He put a capacitor on it and checked the gas. He then said, “We really need to check it with it running.” He turned on the breaker and it wasn't working. He then said that something was wrong with the breaker box. But when the electrician came, he reset the breaker and said that they were good breakers. He said things should be fine. We turned the air conditioner on and that was it.

My recent claim with AHS was about the AC. The compressor had blown. It was good. The techs were knowledgeable and able to answer all the questions that I had. They took a required photo of the issue. But when I called American Home Shield, they didn’t have the technician's report yet. I contacted the contractor and they said, “We’re gonna submit the reports later on today.”

The claim with the locksmith was successfully done but this time, we're still trying to figure out what American Home Shield is going to cover because I'm trying to get Frog Pro Services to fix or test out the heating system in my home. They just got back to me saying that they added them again but they have not called me to get a date to come back out. Sometimes, I had to call continuously about the same thing and a lot of the issues are band-aided and not taken care of. AHS sends someone out but it gets aggravating because they could just fix it right the first time.

American Home Shield covered items and I liked the speed at which the items got fixed. Sometimes, you have to wait for parts. But that’s not the repair person’s fault nor is it the home warranty’s. I had a compressor go out on my fridge and that would have been the cost of the fridge. It turned out to be a wiring issue and that was covered. American Home Shield also had my washer fixed a couple of times with no problems. They’re there. But there is one thing that does not make sense. They covered my refrigerator freezer but would not cover my standalone freezer downstairs.

Ice wasn’t passing through ithe refrigerator. The contractor came out and then, we had to wait a couple of days. They didn't have the part with them so the tech had to get it. They said they would give me a call back when they would be able to get back out. But then a few days later, I got an email about the new appliance program. They didn't have the part needed to repair my refrigerator and they were going to give me a new one. It took a while but the replacement came sooner than they said it would. I like the fact that it's not a big problem when I put in a claim. AHS goes ahead and addresses it right away.

I had an electrical issue. The service provided by ACE’s Garage Door Repair and Installation was excellent. I'd recommend AHS because you never know what can go wrong in the home. It's also always nice to feel like you have a backup plan.

We have a one unit oven and microwave, and the microwave had gone out. This was the third time and Omega Force was the only company that was available that could have two technicians come out to pull the unit from the wall. They called us to go over what needed to be done and did the video call. They asked us if we tried turning the unit off and on from the circuit breaker. When we did that, the microwave came back on. They told us to put a cup of water in the microwave to make sure it was getting hot. It was and we haven't had any problems with the microwave since. Omega called us three different times afterwards just to double-check and make sure the unit was still working before they closed out their order. I really appreciate that. American Home Shield is worth it.

Not too long after I had spoken to American Shield, the lady from the air conditioning place called that same day. I also got a call from the person that was going to come out for the air conditioning unit that made a lot of noise and wasn't doing its job. The gentleman came in and checked everything including the thermostat. He went outside and worked on the compressor. He came back and had replaced a capacitor. He did a very good job. I was very pleased. My neighbor also has American Shield. We're both very happy because she had to have work done on her air conditioning unit also.

My refrigerator was not circulating the cold air. So, it wasn’t keeping stuff cold. I usually have a good experience with the contractors but this time around, I had to call them to see where things were, such as if they got the part. But once the tech got here, he was a nice guy and got the job done.

I love AHS but I wasn't that happy with the company that came out for the rekey. The tech said that one of the locks was torn up and he kept it. But the lock was brand-new. But other than that, it was okay.

So far, AHS is good. They covered everything. They didn't give me a new dryer, but that's fine. They fixed it. It just broke again. I just had to get a new one. Mr. Appliance of East Texas was very good. They changed the fuse and did a whole tune-up on my dryer. They tuned up my dishwasher when it was messed up and it's still working. But AHS doesn’t cover digging a new well. They just cover the well pump.

So far, I haven't had any problems with American Home Shield. I had a claim for the AC unit. The technician went up and down the steps to check if there was a noise. He went up in the attic to check it. He got everything working and told me if I have any problems, I have until November to let them know if they have to come back and fix it again.

American Home Shield has been great. I called them for a clog in the line that had to be flushed out. The drip pan was full of water. The contractor texted me and called to set up the appointment. They called when they were 20 minutes out. They came, fixed the problem, and were gone within an hour. It was the claim that went the best. We had filed three claims in three weeks and the other ones are not going so well.

When I submit a claim to American Home Shield online, they send me an email saying that someone would be coming out from such and such a company. The contractor would call, set up a date and then they would come. When there was water leaking from something that was in the basement, the tech came and showed my husband the issue. It was something you could either turn off or up, and he showed my husband how to do it and then left.

In the first couple of years, we had major issues with our furnace and American Home Shield had it fixed to the point where it runs but it's not the most efficient. Usually, there is always the contractor A & J that comes out and they've been pretty good. They've always been courteous and kind. They cleaned up after themselves. I'm not really fond of American Home Shield's online portal for claims. I'd rather speak to somebody so that I know that my issue is going to be addressed. Other than that, everything's gone through. It's been nice to only have to pay a little bit out of pocket rather than thousands.

I've been with American Home Shield for three years. They've always been responsive. I expanded it to another house. I've suggested it to other people. Everyone I've talked to has been thankful. I've heard terrible things from other people about this company, but I have had nothing but good business. I've used multiple things with Budget AC. Every time Budget has come, they've done an excellent job. They're excellent with their website, telling me when they're coming, following up. I use quite a bit of services through my home warranty service and Budget is one of the best.

I am extremely frustrated with AHS regarding the handling of my request for plumbing service to my home. Another claim and another time it is taking a month or more to get this claim remedied. I called their vendor PCast plumbing on August 16th privately, because water was coming from my clean out each time I used my kitchen faucet. They felt there was a clog or stoppage in my sewer line located within the foundation of my home. I then had an outside plumber come in, for a second opinion, and he determined that the problem was leak within the wall. I placed a call to AHS asking to send a vendor out and PCast was sent again under my contract. They insisted the problem was a clogged sewer line, even though the problem only presented itself when using the kitchen faucet. No other faucet in my home caused the issue.

American Home Shield repaired anything I called for. The refrigerator needed a fan and it was fixed.

American Home Shield used the plumbing company SDL Plumbing. They came to my house three times. One time was to assess the problem. They said I needed a new faucet. The guy did a faucet replacement. He didn't hook the holes or the valve right and it caused a leak under my sink. My wood is rotted out. I called SDL and let them know. They told me it was my fault that I didn't check their work. I told them that they caused the damage to which they said, "You should have called us before now." But how would I know the water was leaking until I knew it was leaking? I didn't know that until I looked under my sink.

I used to have American Home Shield it at my other house and it was great over there. My air conditioner wouldn't come on. Once before, I had where they came out and the water line going outside was leaking. But since they came out, I put bleach in there now so that wasn’t it. But it wouldn't come on. And four or five hours later, it came on by itself but it wouldn't come on again. I checked all the breakers, and that was when I called AHS. It was easy submitting the claim.

American Home Shield is fairly pricey. I have two contracts with them. They should offer discounts. Recently, my tenant called me and said the air conditioner was not working so I called American Home Shield. When I asked my tenant what the problem was, he said the capacitor was faulty.

American Home Shield is pretty good. I would refer them to a friend. With any job needed to get done, it has to be resolved and they are doing it. It takes a little bit of time, but I do come up with the result. That's the one thing I like about it.

AHS is great. I've been with them for a couple of years now. They're not too expensive. They're fast at responding to work orders and getting people going and trying to fix things, if they can be fixed. We had a plumbing issue in one of my rental properties. Within minutes, I had a plumber. Within a few days, the plumber came and fixed the problem. So that was really appreciated.

I had plumbing issues in the two bathrooms and in the kitchen. We spoke to someone and the whole experience was great. It took the tech less than 30 minutes to fix the issue. It was excellent customer service and I love it. The person I spoke to was nice.

I've appreciated the services with American Home Shield. I've been liking the service since I had issues resolved timely and quickly. We had an issue with our washing machine and we were able to get a new washing machine. I filed a claim. They sent someone out. They determined it could not be fixed because of a parts issue. Then I was given multiple options on how I wanted to get a new washing machine. Through the online process, I was able to pick the model that I wanted all within the claim amount. There were other options, too. I could pay a little more for a different model, but I just chose the one that was covered by the claim amount. I've been happy with the replacement ever since.

I was disappointed at the beginning because they couldn't fix something that I needed to fix. But that was a couple of years ago and other than that, I was pleased with the service. Global HVAC Services recently came out for the AC. The techs got out here in less than 24 hours, which is good because it was so hot that day. The gentleman that came and fixed it was very courteous and I was really impressed and pleased with his work and very confident attitude.

The service is fine. My stove quit working and they ended up replacing it. Everything went smoothly. With AHS, if anything breaks, it gets fixed.

I've had very good experiences with AHS and everything they've done. I had a claim for a garbage disposal that wasn't wired correctly to begin with but they fixed it. The techs have all been very businesslike and polite. They do the job. Having AHS has saved me a lot of money. I couldn't ask for anybody better than what they service.

American Home Shield was great. It was awesome. I went online and put my number in, and put down that I had a leak. They sent somebody out and the guy was on it. He was one of the nicest people that I've had come out.

Our refrigerator stopped working late on a Friday night. I put the information online and they processed that immediately. The only issue was just how long it took to get somebody out here. But once the tech realized what was happened, he put in a claim and it was approved immediately. Our appliance was repaired that same service call.

I can make a phone call to American Home Shield and if the service is covered under what they do, it’s only $85. I like that and I'm enjoying my experience because as a first-time homebuyer, it’s convenient, especially the things that we've been calling about. The sensor was off on the garage door and I didn't want to touch it myself and further damage it, so I made the phone call. It was better to spend the $85 than have me do something and it’d be messed up. It was probably 10 minutes worth of work, which was totally fine. It was great. So, we were happy about that.

Stuff was backing up into our shower and our toilet wasn't flushing all the time. The guy who came out was from South Carolina and didn't know the different laws in different counties in North Carolina. In our county, we're responsible for the drain while the state town is only responsible for the drainage under the road, not what comes from the house to the road. And where that plumber was from, the homeowners are not responsible from their out. He said that he couldn't legally push the drain out into the main like that or he could get in trouble if he was caught. And when he came out and checked our drain, he said that it was clogged, but that was not their responsibility. So, he didn't fix the problem. My husband went out and was able to unclog it himself. I told AHS that they sent somebody from South Carolina and we live in North Carolina with different rules. Next time I call, they should make sure they send somebody local, from North Carolina.

My AC wasn't blowing air. It happened on a Saturday, and then it was Labor Day weekend, which really sucked. But Tuesday, as soon as we woke up, they had already called to schedule an appointment. The contractor came out that day and the tech was fine. AHS's service is great.

I've been with AHS for three years now and I don't like their service. They speak English, but you cannot understand them. I don't know what country they're using. The first year we had it, our HVAC went down the week before Christmas. I live in Washington and it was freezing. It took them seven days to get a repairman out. There weren't any repair people available in my area.

Right Tech was great. They were quick. The only thing they did is charge me for the refrigerant, but I think that's standard if you need refrigerant for your AC. Our AC is doing great now. American Home Shield could do a little bit more coverage on the refrigerant. I wasn't thinking I was going to be paying too much out of pocket. It was like $500 for the refrigerant.

I had an issue with the ceiling fan in the bedroom. The tech didn't have to do anything but it still cost me $100. All he did was switch it back on. My son did not know that the switch at the top was off. It was the same with my dishwasher when I had someone out. The fix was just a matter of pushing a button. But it was $300 for each one of them.

It takes a couple of weeks for them to have service. I have to wait for a long time. If it’s an emergency call, I have to find another way. But when I had my garage door worked on, the contractor was amazing.

The claims process was smooth and easy enough to use. The technicians were knowledgeable and professional. They took care of the issue. But we had an issue with our computer and American Home Shield doesn't cover the screen damage. It only covers electrical damage. So I'm a little disappointed with that because I still need my computer fixed. So the electronics coverage is a little lackluster. But as far as the home repair stuff went, I like American Home Shield's service.