American Home Shield Reviews

I went online and described my problem with my AC unit, and American Home Shield made an appointment with an AC service company. They showed up and took a look at my problem and fixed it. The service people were nice, friendly, respectful and did a great job. The problem resurfaced and I contacted AHS again. They set up another service appointment with the same repair people who came out and fixed the issue, and there hasn't been a repeat issue since. AHS schedules good, quality repair people to come out, and that speaks volumes.

High Priority Plumbing & Services recently came out to fix the safety switch in the handle in the tub. They took care of it right away when they came out.

The dishwasher quit working and the contractor, Crockett Appliance, did a great job. The first time the tech came out, there was glass stuck somewhere and he cleaned it. The next time he came, the dishwasher wouldn't work at all. There was a part he needed to replace and he didn’t have that available so he ordered it. He came back the following week and replaced it. And everything is working fine.

I had an issue with my refrigerator last year. The people took time. They were not calling me back like they were supposed to, to give me an update. I had to call all the time. And any time I would talk to somebody, it seemed like the next call, I would have to start all over again and tell my story. There was no continuity of care. But it finally got resolved.

There was a problem with the seals around the toilet and the repair people were out there a couple of days later. They were nice but they left the bolt that holds the toilet down sticking up a little bit. I’ve never seen it like that. But the toilet works wonderful. It's fine and I’m happy. American Home Shield is 100% good. The only problem I had was with my refrigerator. My refrigerator is garbage. It’s over 12 years old and the guy came out and said that it was some kind of switch. Also, it leaks to the bottom and he said that kind of refrigerators just leak. I don’t have any of the vegetable coolers and I just have two racks in that fridge. He wanted to replace a switch and it was gonna cost $300 and I said no because I knew it was gonna clonk out. And it did. The temperature goes up and down. It was just the fridge at first, but everything in my freezer, too, went.

I love American Home Shield. I've had it in both of my houses that we bought and I never had any problems. They always do very quick service and their customer service is great. They are awesome. I told my sister about them when she bought her new house up in the mountains and she got American Home Shield. The tech from Dockside Plumbing was very professional and friendly. He got the work done, took all the old parts and got it cleaned up. He was excellent. I like him a lot.

A technician came to do the pre-season check for my furnace then he came back to fix my AC that was not working properly. He did what he was supposed to do. Overall, he did a good job. American Home Shield is okay and so far, I'm satisfied.

Once I submitted the claim for the microwave door that wouldn’t open and close and paid the fee, it told me that my claim had been submitted to GE, and that somebody would be calling me to get more information. Then I got a message saying that I had an appointment set up, that that person would be in the area. It gave me a window to pick, so I picked a date that worked for me. A repairman called and told me when he was coming out. He couldn't fix the door. It had to be replaced. They had to order a door to fit it.

My shower faucet kept leaking after the water was turned off. Technicians came the next day and they were respectable. They were great compared to the last company I had. They solved the problem with no issues and everything was perfect. They finished the work in about 30 minutes. So far, American Home Shield seems a lot more professional and prompt. I had a different warranty company before and they were just trash in all the ways possible. They would schedule me then set it back because they didn't have technicians. American Home Shield, on the other hand, seems fine and their coverage is a lot better. I like their plans and it's only $8 more than what I had.

I called American Home Shield in January for two toilets. The plumber serviced one, but it was way overpriced for just replacing the part. For the other one, he was attempting to replace the part and provided reasons why the toilet needed to be removed and a new one put in. What he said and what I thought were two different things. What he said was that I shouldn't use bleach tablets in the toilet because it erodes the parts. What I believe is that he didn’t want to do the job. When he was lifting himself off the floor, he tore the toilet rim. He said he would come back and replace it, and to mention his name when I would call. That was what I did eight months later. When I called to request service, there was some pushback because I waited to follow up. They would come and do it, but they would charge me $600. They said that employee was not with them anymore.

For my recent claim with AHS for the water and ice maker, the service provided by the contractor was very good.

It’s hit and miss with American Home Shield. I understand that they’re in business to make money. But sometimes it seems they try to find reasons not to cover items. For example, my dishwasher doesn't clean dishes properly. Some days, it works. Some days, it doesn’t. If the technician is there, it runs properly. When they press the button, they say there's no mechanical defect. I got to put up with it until it truly doesn't run. If I wasn't paying what I pay each month, I would have just replaced the dishwasher on my own. If I have an electrician come, they’ll fix some items but not the others. Again, I chalk it up as a loss. Most of the contractors that have come have been good. However, sometimes, the customer service reps are very difficult to understand. Even explaining things that seem rational and straightforward, the workers don't always seem to understand that. That could be annoying.

A-US was sent by American Home Shield and they replaced the part to the AC unit. They fixed it. They did really well, and it was in less than an hour that they fixed it. I'm happy with their service. I originally had gone online to the AHS website, and I submitted a request. I was having problems with it, so I called in and spoke with one of their representatives, and they were able to help me out with that. AHS is a really great benefit to have just in case anything breaks down in your home. I've been referring them to my family.

The toilet continued to run water. It was not sealing so I had to cut it off by hand. Every time you had to flush it, you had to turn it on. A plumber came and took care of his business. My sister and her husband have American Home Shield due to me. I also recommended American Home Shield to my nephew, and he got them.

American Home Shield has been very responsive. My AC needed servicing according to H&B's inspection, and it took about three weeks. They said that the delay was because the part was on backorder. Eventually, they came out and they took care of it in about a little over 30 minutes.

Sometimes, the selection of American Home Shield's contractors isn't good. They use second class contractors. Sometimes, it takes a while for those people to get back to you. But right now, the reps' time for picking up the phone is much better than it was a year ago. Before, you had to hold a long time, even an hour, before someone picks up. Now, they say 10 minutes and usually, it's much less than that. The negative part of that is most of those people are from another country, so sometimes, you have communication issues.

So far, I like AHS. They always get back in a timely fashion when you call in for work orders. Recently, the ice in my freezer was stuck. But then we had the guy work on the washing machine to stop a leak and he fixed that. He kept me informed when the product is going to be here and when he's gonna come back. He was very professional.

The contractor replaced a fan in my heat pump. It was very quick. They looked at it and did some routine maintenance on it, which wasn't covered by my policy. They thought it was fixed, but in the process of inspecting everything, the motor went out. When they put it back together, that was when the fan stopped working outright. It was working when the tech left. He said it might go anytime, but because it was still functioning, he couldn't replace it yet. A few hours later, it outright died. I let him know. He told me to call American Home Shield and let them know. All they did was extend that call so I didn't have to pay another $75 deductible for the contractor to come and visit. He ordered the part and he had it fixed the next day. The ac now works like a champ.

AHS gets things fixed right away. We usually call over the phone to submit claims and it's easier to contact them that way. Schubert's Appliance came out recently for an appliance claim and they were real quick.

There was a freeze up and the drain pipe for the heat pump was kind of clogged. The tech from Air & Water Solutions cleaned that out and he cleaned the coils.

When our upstairs AC went out, I thought, “Thank God I have American Home Shield.” I did a claim online and it went fine. The repair man fixed it.

We had a leak around that air conditioning unit in the closet and that caused damage inside the house. But we have that handled separately. The tech came out and he figured out it the condenser release somehow was blocked. He cleaned it out and put an automatic shut-off valve so it wouldn't happen again if it overflowed. The next day, it shut off. So, he came back out and said it was just a faulty switch and put a new one in, and it has worked fine ever since. Happy Bear has been great.

I've never had any problem with the contractors AHS sends out. Recently, my AC didn't work. I called on a Monday and the techs came. They got the parts and they repaired it on that Wednesday. $100 deposit is nothing compared to what it would have cost us for this problem.

My air conditioner was blowing hot air. I did a claim and the first guy that came was really mean and rude to me. After that American Plumbing and Heating came out and their tech, Marcus, was really nice. But he couldn't fix the unit. On the whole, the Home Shield warranty is awesome. Out of about everybody I've come in contact with, there were only one or two people that were rude.

I like American Home Shield service very much. The customer service is excellent. I like who they are contracted with as far as services when I request a specific need. Recently, Pronto Plumbing repaired my sink and a leak from my toilet. They were great. I love them.

The evaporator on the refrigerator didn’t work and the contractor came to fix it. Everything’s up and running now. The only thing I don’t like is that American Home Shield keeps wanting to access my phone to look at the things that are bad, and I don't normally have time for that. Every single time I've used American Home Shield, their technicians come out here, they look at the issue, and they gotta go back to get the part, regardless of how much information I've given them. Nobody carries anything on their trucks anymore. So going through all that process, which is about 45 minutes of my time, is not something I want to do every time I call. Other than that, everything else has been good.

American Home Shield has been good most of the time. I had one incident that I was displeased about, but I've called them on several other occasions and I've not had any incidents. I recently had an issue with my dishwasher. The contractor had to order a part. That was the first time it took as long as it took. I had to wait two and a half weeks for it to be resolved. I called them twice on an issue that I had with my garage door opener. The contractor did something. A month later, I had what I thought was the same issue. I called them again. I paid the fee for them to come out. They said, "We don't take care of that part." I was unhappy about that because it seemed like if they had told me that when they had come before, I could have at least saved the $125 for them to come back out to tell me they don't do something.

American Home Shield's rep was good and professional, as well as the tech. AHS is the best.

American Home Shield is a good group. I'm just quizzical as to what does it cover and does it charge the same for everything or is it different prices. I thought I knew what they covered, and I thought it was a $75 deductible. I didn't know $81 for plumbing. I noticed $75 for AC, because Heritage AC came out and did a job for me. The lady that I talked to when I placed the request said something about certain things that are not covered. It depends on how you use it, then they wouldn't be covered.

Two years ago, I told American Home Shield that my AC is not getting cold and that there was something really wrong. They sent a servicer who did the repair. The techs changed the Freon and a cable and I paid a lot of money. This year, the issue happened again. Because of that experience with American Home Shield, I had a company also check the unit for maintenance and see what was wrong. They also switched the Freon and the tech said if it happens again, the air conditioner needed to be changed because it's really old and there's nothing that can be done.

I like American Home Shield. A lot of it was pricing, but reviews and what the package included. But I'm not confident I would get something comparable to what I have. But that's always the case with any warranty program. I have had good techs come out. On one situation with my AC, a tech didn't do something right. And even though it was well outside of that 60 days, the second tech said, “Hey, no, that other guy did it.” And the other guy wasn't contracted with AHS. So, they okayed this guy who knew what he was doing to fix it. It all ended up okay. I was a little concerned, but we worked through it. The technician quality, overall, is very good. He was right out by 2:00 the next afternoon, and I called at 10:30 at night. I didn't speak with a live person. But I was impressed.

I called American Home Shield. They were Johnny-on-the-spot. The tech was very knowledgeable. He told me everything step by step. And he had to do something else. He told me the exact amount of Freon that he had to put in it. And told me that if I had any other problems, to just reach back out to them and they would do an all points inspection. That was the first time that I had to use AHS. Because the Freon was not extremely low, they could not check for a leak. And the tech said, most likely, if it ran all of the time like I told him it did, that is what caused it to get low on Freon. But he was informative, professional, and nice. We laughed. He's the kind of service person that you would feel extremely comfortable with and about as a single person.

I was impressed by the company that serviced my refrigerator. They came out in just a couple of days, which met my expectations, and they did a very good job.

American Home Shield's service is fantastic. I've had one problem and it was taken care of right away. My plumbing started leaking from an upstairs bathroom and it went down into the light fixture below and blew it out. That was a mess. The holdup was the people AHS called. They had so many customers that they couldn't fit us in. They got out five days later. The issue got fixed right away. They did a good job and they were very professional. They kept bringing me up and showing me everything. I was very happy. I'm a very satisfied customer of AHS.

American Home Shield originally denied a service request to fix our air conditioner and we did not understand why. They wouldn't give us a good reason and wouldn't connect us with anyone who could. So, we filed a complaint. AHS had the AC company come out and they performed a diagnostic and determined that they needed to order a compressor. They called today and told us that the compressor will be in next week. So, they scheduled an appointment to come out on Thursday to fix it.

I had a clogged drain pipe on my AC and when the techs came out, they took care of it within five minutes. But initially, AHS sent me to a company that doesn't service this area and they sent me to the same company twice. They canceled the service because they don't service our area, so I finally called AHS about it. Since the repair, the AC's performance has been good.

It took a couple of days to get the plumber out to fix the kitchen sink. A couple of days and not being able to wash dishes weren't very convenient. Other than that, it went smooth. The guy who came out was very polite and got it fixed in a timely manner once he was there. Having AHS, when the heater goes out or if there are issues with something, you can just pay that $75. My co-worker's daughter just bought a house and I suggested AHS. Luckily, she got it. Not even a week later, they had a mainline break which AHS covered.

We used American Home Shield once so far and it went well. It was the coil on the garage door.

Foxcroft came out three times for three different issues. The most recent one was for an electrical problem. One of the switches in our second air conditioning, which is up in an attic, blew out. Once they got here, they said that we needed to call an electrician. They did fix it until the electrician came out. As far as American Home Shield, they've been very good. I'm very pleased with them. Sometimes, when I'm trying to call customer service, there are long hold times. Other than that, they've been pretty good at helping me.

My service with American Home Shield is fantastic. We haven't used them a lot, but they're great whenever we did use them. Recently, we had a problem with the air conditioning unit, the icemaker on the refrigerator, and a leak in our faucet. The first two claims went great. Techs came out and they fixed them. The air conditioning unit was serviced two times. The techs had missed something. The company that American Home Shield had come out was lovely about coming back and fixing it again. We're in the process of the leak claim right now. It hasn't been completed.

I called American Home Shield for a rekey service and their rep was wonderful. She got me hooked up with the key company and I was able to book an appointment right away. The tech was great and very efficient in what he does. There was no mess and he completed the job in a timely manner. The only thing with American Home Shield is there were some instances where I needed to get stuff done and certain things were not covered.

Updated on 10/05/2022: We have been without air conditioning in our top floor for over 3 weeks at this point. They ‘say’ it is approved but our service provider says different. We have been unable to get answers that is needed. Also with their lack of approval our unit has leaked all of its Freon requiring us to spend an additional $700+ because our contract only pays for a $10 per pound. (If you use them check your contract.) Freon is approximately $125 per pound. Is it common for a warranty company to be so slow in approval?

American Home Shield is great. However, I'm not too pleased with the last contractor who brought in the washer. I called Home Shield and they gave me a number to call. I called and told the contractor my problem. This was on a Monday. The rep said, "Well, we'll not get it there till Friday." I said that that was a long two weeks. Then she said, "That's the only way we can do it." And she said I could speak to her manager. I told the manager the rep was very rude on the phone. The manager told me and explained this to me and said the contractor only goes to my area two days a week and the next available one is Friday. So, I'm still waiting for my washer.

The refrigerator started leaking. I called American Home Shield. ADA Repair looked at it. They said they had to order a compressor. It took a week before they came back. They put in the compressor and replaced that. But it still didn't seem right to me. So, I had to call them back out. They said, “What seems to be the problem?” I said, “It's not making ice. I'm not sure what the problem is.” I said it was making ice before. He said he had to blow out the line. So, he used some little pin that I found and he cleaned out the line and made sure all the settings were right and he was on his way. It seems a little colder than I normally run it, especially the refrigerator. But everything's working fine.

Everything that has broken in my house has been replaced or fixed. No problems. No questions asked. If it breaks it, it gets fixed. You have it. You're not in a hurry to try to gather up thousands of dollars to hurry up and buy something. If you're paying that premium every month and you only have to pay $100 for a repair, I don't care if you pay thousands of dollars down the line. It's worth it because you're not worried about it. That's off your chest. So, if my washer goes today, I can call them and say, "Hey, this is what's going on," and they will send a tech out to try to fix it for a $100, compared to me trying to hurry up and find $800, $900.

I had a claim to American Home Shield on the garage door. It worked out okay. The guy came, and he did show me what to do and the button to do the garage door. After he left, he let me know that I would have to convert the hardwired garage door to a plug-in garage door for them to work on it. At least he gave me enough knowledge that after he left, I found out that it had tripped a breaker. Once I knew where the actual push button to open the garage door was, I could get the breaker set, and then my garage door works fine.

I've been very satisfied with everything that I needed. It's one of the things when it rains it pours situations with the old home and issues that happened with it. I just happened to have American Home Shield when I had some problems going on and was able to use it. I put in two claims for the AC. One was for the AC unit to be replaced, another was for the ducting in the house. Not all of the vents in the house were getting airflow through them. The contractor that I used was very nice. He was super helpful. I was able to make an appointment right away and take that out quickly. Everything seems to be working that they worked on good so far.

American Home Shield sucks. They raise my rates 10% a year. I recently filed a claim for a pool pump. They fixed the bad bearing in the motor, but they refused to fix the plumbing. They said it wasn't due to normal wear and tear. This is the second time with pool equipment that they've refused a portion of the service. Once was on my pop-up system, which is part of the plumbing, and now, another plumbing, although they say they cover all the plumbing. As soon as I can find a new home warranty company, I will drop American Home Shield and pick up the other company.

The electrical work was very simple and it got fixed very quickly. Everything is working great. Having AHS is very helpful. No out of pocket or big out of pocket expense.

The refrigerator's drain line was plugged and the refrigerator was leaking. Also, the icemaker worked, but the door of the shoot from the ice to the outside was not working. So, the ice would melt in the icemaker. The contractor fixed that as well. They put a new door on it. Everything went fine.

Dealing with AHS has been rough and submitting a request was kludgy. When the contractor never showed up, I took care of the issue in a different way. I was supposed to get a refund on that and that took months. So, it locked me out of my contract that I'm paying for every month when I didn't have any access to anything. That's ridiculous and that thing needs to happen faster.

American Home Shield is excellent. I did a claim for the knob that was broken off on my dryer. The contractor ordered the part then they came out here and put it on. They were wonderful. I’ve had past claims, too. American Home Shield gets the job done.

The AC at my son’s condo wasn’t turning on and he called American Home Shield. He called last year for a similar issue and did not have a great experience. But this time, it was much better. The contractor was very professional, clean and knew right what to do. I purchased a thermostat and asked him to put it on. And everything’s been great.

The techs fixed my freezer on my refrigerator. They also came out to do a maintenance on my air conditioner. Both times, they were very friendly and the service went well.

For some reason, my AC stopped cooling. I was afraid that it was a coolant problem. United Air Temp came out, looked at it, and it looked like something was shorting it out. They were able to quickly diagnose it and fix the air conditioning unit. So, my experience was really great. It was a good deal. As far as American Home Shield, I like the ease of making a call and the appointment was established that day. Everyone came out on time. Also, regular payments to American Home Shield prevented me from having to make a big large payment. I just had an opportune time.

The AC has stopped working. Somebody called us about the time they were gonna be out here. They came and then they called us back about what they had done to repair it, what they had seen, and what the issue was. Everything was great. American Home Shield responds quickly, and they're pretty fast once we submit the issues that we're having. They don't take long to take care of the issues. We've been very pleased with them.

American Home Shield is pretty good, except I'm still right in the middle of trying to get one repair done. Ace came out and checked it out. Having the warranty gives me peace of mind that if something were to go wrong, you only have to pay the little deductible.

I've been very pleased with American Home Shield. The coverage has been good. Sometimes when I talk to their customer service, it's a bit difficult getting across what the issue is and that they get it logged incorrectly. But we work through it. Diamond Garage Doors came recently for the spring above the door that broke. They were wonderful.

We had an issue with our hot water heater. It was quite old and AHS replaced it for us. When we filed a claim, the techs came out within one day. We had Van Allen and they're a very good plumbing company. We had polite workers, too. They needed approval for a hot water tank because they could not repair what we had any longer, and they said that the approval would come fairly quickly. But then they would have to try to find a hot water heater. So, after they got the approval, the insurance company told them it was at a warehouse somewhere and they picked it up on the same day. Aside from this claim, we also called AHS out a couple of times and we had issues, but they took care of them. So, we kept the policy all these years and we’re extremely pleased with them.

I’m happy with the service of AHS. Recently, I had my plumbing worked on. There was another part of the plumbing that they wouldn't cover, so I wasn't too thrilled with that. Other than that, it was all right. The plumber was also very nice.

American Home Shield takes care of business and they're one of the best home warranty companies. I had a good relationship with my title rep. I told her that I was a real estate agent and I recommend American Home Shield. I had two plumbers come out and they couldn’t fix my issue. But the last plumber I had was really great and fixed the issue in 20 minutes.

I like American Home Shield a lot. On their end, it's extremely fast. Sometimes the service may take a few days to get them to respond. If you call on the weekend, you might not get a call till Monday. But usually, I have somebody out within a day or two of my call. I've had everything from the dryer, the washing machine, and the microwave. I've always been satisfied with what happened with my technicians. They've all been very polite and on time. They work hard and don't leave a mess. I just had them last week come in and do the fan that was out in one of the bathrooms. That guy was in and out in 10 minutes. He told me, “I have to replace the motor.” He went to his truck, came back and replaced it. There was only one time I was disappointed with American Home Shield. But it was also a weekend thing.

The dryer was not drying and the contractor fixed it. It went very, very good.

My compressor went out and AHS sent Heat & Cool Care. They cleaned the compressor, made some repairs, which seemed to fix things. But 36 hours later, went out again. But, the guys that came out were wonderful. They explained everything. They talked to me about the capacitor and things I didn't even know about. When they came back out, they did some other adjustments and it still continued to be a problem. The part of the unit that's in the house, where the furnace is, the water pump was not working. I had a water leak that was occurring. But they got it up and running again. We bypassed using the water pump and I had a bucket that the water would go into until they could see if they could find a compatible pump.

For my recent claim with AHS, I had a leak in my water heater. The techs that came out fixed it. I've normally never had any problem with American Home Shield when it comes to service. There was only one incident years ago that took them a year to fix something. But that was the only problem I ever had with them.

I filed the claim online and I spoke to someone. Good experience. Also, the contractor has come and fixed the plumbing. They were very good. I'm very much satisfied. The only thing was they charged me the coming fee, which was okay, but after that, American Home Shield charged me around $250 most. I don't know why, because I am in their platinum plan. So, everything should be covered for free, except a visit fee, which is $75. But they charged me $235 most after that. When that Grade Plumbing guy came, they had the bill for $235 through AHS. I don't know why should I have to pay that. Even the guys who did my thing were also surprised. They said, “They should not charge you anything.” When I called AHS, it was on the hold 45 minutes to one hour. I'm a working guy. I don't have that much time.

I've been having the same problem since I moved to the house. There was no hot water heater since August 8th. We had an inspection in July and it was good but when we moved, there was no water pressure. I had the guy named Steve from Home Inspection Shield and he said he didn't wanna do the job. You have to get into the ground because the ball valve and the water valve were not working. That was why we didn't get any pressure. He would have to break the cement in the ground and he didn’t wanna do it.

I like the idea of security that if I have a problem, I can get it fixed. But I feel I got ripped off. My air conditioning died one afternoon, and I called American Home Shield. It worked fine on the morning of before I called around Friday 11 o’clock. When I started checking it out, I realized it wasn't working at all, and I called. I called midday on a Friday before the holiday weekend. I'm in Las Vegas. Not only is it hot, but I was sick. The rep said, “We won't be able to get anybody until next week.” I said, "I don't know where you're at, but we are under an excessive heat warning. And I'm sick. And I really, really need this fixed.” She went away, left me on hold. A few minutes later, she came back and said they would be out in the morning between 8:00 and 10:00. I was thrilled and I said, "Thank you." And they did, they got there bright and early, around a little after 8:00. And they went out and checked the unit. Was out for a very short time and came back.

I had an issue with my washing machine. The techs had the part that they said was the problem. They repaired the machine but a week later, it started acting up again, and there ended up being another problem. The website for the repair people wasn't allowing me to reschedule. I hate that everything's completely automated these days. So, I had to call American Home Shield and tell them what the problem was. I wasn't supposed to be charged because it was within 30 days. Otherwise, it was fine.

When I had some toilet problem, I called it in then a plumber came out, fixed it, and told me everything about it. I enjoyed what he said. I would tell people to try American Home Shield and take a chance on it. It's good.

I would tell others AHS has proven to be handy for us. I had a claim for the air conditioner several months ago and All American Services, the contractor, was good. Most recently, the washing machine was not spinning and it took two weeks to get the repair done.

When I submitted a claim with AHS, they told us who was going to come. Then Coulee Locks called us themselves and told us that they would come and gave us the guy's name. He showed up and was very good. Everything was functioning lock-wise.

Water splashed out of the main hot water box. It just poured out. The contractor was polite and they told me that the inside of the tank is broken. But nothing is working. It's weird that a company called me at six o'clock in the morning and asked me how I was doing. No work has been done. And I'm hoping the claim is still there. I was told four days ago that somebody would call me in two weeks to let me know about my claim, then they're gonna order it and then, they'll schedule it. I’ve had no hot water for three weeks now because the tank’s no good and the repair guy shut the water down. The tank has to come out and the new tank has to be put in. It’s been taking a long time.

The technician did a good job. This was the first time I used American Home Shield and the experience was great.

American Home Shield is a good company. They always send somebody out quickly. A plumber recently came out, looked and said, “It's not the water heater.” It was the AC unit so we got switched to an HVAC company. A repairman came out and fixed it. He was thorough. He said that something was clogged and he unclogged it.

I had an issue with a solenoid switch on the compressor on the refrigerator freezer. I reached out to American Home Shield by phone and they were fantastic. A tech came and I watched him do the repair. I've had good service with American Home Shield and I've been with them for many years. They replaced my air conditioner.

I like being able to call American Home Shield and getting service done promptly. I used AHS once before in the wintertime for my heater. They took care of it. I had them recently for my AC. The contractor was good. They also took care of it. So far, we're satisfied.

American Home Shield sent A&M for a water heater leak. They were pretty quick to fix it. There’s been no issue.

The dryer did not have any heat when we did a load of laundry so I went online and scheduled a service call. Triple Crown Mechanical came out and the technician was awesome. He replaced the heating element and the relay for the heating element.

I like American Home Shield's referral plan. It's easy. People come out, they're professional, and they resolve my issues. They've been very helpful in all aspects of service. Budget AC Heating & Plumbing was one contractor I had and they did fine. American Home Shield is excellent and I’ll refer people to them.

When the tech came, he tried the washing machine and there was no water coming. He said the issue was something concerning the water and that the needed part had been discontinued for that brand of washer. He was a nice guy and his attitude was good. The washer that we have now is working.

I have been an American Home Shield (AHS) customer since December 2008. I have had to call them three (3) times to fix a problem covered under my contract. However, although AHS lists items as covered, it is limited to the point they cannot cover the costs of any repairs you may need in your home. My toilet needed to be replaced in July 2018 (10.5 years of paying monthly to AHS). At first, I was denied as they deemed the problem "the bolts were too tight, and they do not cover this." I fought it; as I have mentioned, I've been an honest paying customer for over 11 years. After several back-and-forth conversations with AHS, they agreed to replace the toilet with a much smaller, cheaper model. I wasn't asking for an expensive model but an ADA-compliant that I had in my home. Eventually, I did get a comparable toilet a month later. Paid my $75 deductible.

Avoid AHS at all costs. I had no AC for almost a month and they completely ignored me. Was talking with some lady Tina who kept promising the world and then would just stop responding. I ended up having to pay to get a new AC on my own ac because they DO NOT CARE about you. They just want to get you locked into a subscription so they can drain your bank account over years and years. Biggest scam. Can't believe they are even in business.

They are a complete scam! Buyer beware! I've been waiting 3 weeks for AC repair and they still haven't ordered the part. They require contractors to order parts through them and that seems to take forever. They tried blaming the technician, but I contacted them and they claim they not only sent the request but have email receipts showing where they sent the request. They are very quick to take your co-pay and very slow to return it, and never actually fix anything. Keep shopping, don't fall for the good reviews, those are probably fake. Just check their twitter to see all the unhappy customers.

As a realtor I have dealt with many different home warranty companies. Very few are worth the cost as they are very difficult to deal with. American Home Shield takes the cake. They sent out repairman to my property for a plumbing leak multiple times over the course of a year and a half. I finally had to hire a master plumber myself who determined that there was a hole in a pipe which they never caught. The master plumber caught it within five minutes of being in the house. In addition, they refuse to reimburse me for the cost of the master plumber.

My microwave wasn’t working, so I did a claim online and American Home Shield had someone come to fix it. The guy did an excellent job.

My recent claim was for a new faucet that was leaking. The tech was very good. There was no mess.

The contractor was supposed to look at the bathtub first because the water was backing up. But they did nothing about that. They just took out the little drainage and cleaned it and said, “Well, every time you take a shower, whatever, bath, just clean it out.” They didn't snake the drain to begin with. Also with my other shower, the cold water wasn't coming on and it was just hot water. They said, “We have to go to the attic and check that out to see the connections and all of that,” but they never did any of that. They wanted to charge me more and they never got back with me. I'm very disappointed with American Home Shield.

So far, service has been good. Also I've noticed that a lot of the companies they contract with are independents or small firms and it's nice to have those. Also, we've had good responses having people come to the house. The techs have been able to fix issues or tell us what's wrong. Recently, I had an issue with the AC unit. The tech diagnosed it fast and replaced that particular unit.

The tech from Advanced Home Services was very nice and everything was taken care of right here. But I don't like American Home Shield. I've had them for years and every time the techs come, whatever's wrong is not covered. AHS said my microwave is covered as long as it works inside. I said it’s the whole front seal off it and it can't be fixed because they can't get a part. They wouldn't replace it and I had to go buy a microwave. They wanted me to sit with this ugly thing in my kitchen, with its gears showing.

The repair guy that American Home Shield sent came out and fixed the AC in 20 minutes, and it's been working fine ever since. AHS’ service is fairly good. I'm unhappy with the way they do some things, but company policy is company policy. They fixed my microwave, my washing machine and I had them out for the air conditioner. One time, it was low on Freon and AHS didn’t cover the Freon but that is in my policy. Some of the people they send out are excellent and some are very unreliable and very shady. But if you complain at them hard enough, they'll send someone else out.

Having American Home Shield is worthwhile. The contractor gave me a phone call, scheduled the appointment. They were quick, very friendly, and did a good job.

I had a leak and the AC was clogged. I called AHS and it was very difficult to get through them. I had to wait almost a week later. The people that I got recommended to were no longer serving AHS so I had to call back. The contractor list that they have is not updated and that put me three days behind. Then, when I called the people that are supposed to come, it took them three more days to come to the house. But the people that came to the house were very professional. They cut some pipes and they unclogged the pipe that was clogged.

The AC wasn't working. Whatever the tech did, it worked. The AC works fine now.

I had a problem with my kitchen sink that was clogged. The plumber was very nice. Then, I got a call from a representative at AHS and he said, “I understand that you had a grease clog in the sink. That's something that you can be responsible for avoiding. If that happens again, just wanna let you know that won't be paid for.” That was a freak thing that had never happened to me before. Even the plumber said, “I have four kids. Things like this could happen.” When she said that, she said it like it was a one-time thing. But the plumber was very good. She had the snake and she showed me. She even gave me suggestions on boiling hot water and running that down the sink monthly.

American Home Shield is reliable and they do a good job. The last claim that I made was when my ceiling fan was wobbly. I just called it in and it was easy. They told me who was going to be coming and that he would contact me when he was on his way. My ceiling fan had one wrong screw in one of the blades, and one of the blades was ready to fly off. The repairman had to take it apart, and everything went really smooth.

My washing machine was not working. It wasn't draining and it wasn't spinning or doing anything. The fabric softener also never went in when I ran the machine and it was making really loud noises. I submitted a claim over the internet, and it was very convenient. When the tech came out, he fixed the machine then told me what was wrong. There was a piece of clothing stuck in the drain.

Recently, the washing machine was not spinning. I put the request in on one day, and the initial service provider that AHS assigned to me couldn’t get out for a couple of days. It was a washing machine, so it’s not a huge deal. But when it’s inconveniencing you, it becomes a huge deal. It was a day longer than they were supposed to.

AHS sends people out to fix my stuff with no problem and the people do their jobs. A most recent claim was when my refrigerator had a cracked ice bin and it was not working at all. A tech came out and put some kind of red light in the refrigerator. He said it needed some parts ordered. But when he went back to American Home Shield, he told them nothing was wrong with my refrigerator. AHS sent me a new contractor, KN Repair, and I got a new refrigerator. It took about a week to get processed and they sent me something similar to the refrigerator that I had.

We had the house rekeyed. The tech was very professional and friendly. He changed the locks on three outside doors. I got very good service. We've had a good experience with AHS. The warranty was easy to use.

I'm satisfied with American Home Shield. It's a peace of mind to know that if something was to go wrong, it would be taken care of. Recently, the refrigerator was leaking water. They sent a refrigerator repair, and it was done well. The tech was very thorough and didn't rush. He explained everything and was very knowledgeable.

Myers had to come twice for my AC unit. The last guy that came out was more explainable and did pretty good. The first one did good too, but he didn't explain. He just came and did his job. But overall, I didn't have an issue with Myers. I appreciate American Home Shield. They've been going out and I don't have the stress of what I'm gonna do if something happens. I thank them for all the years of making sure that I was okay.

American Home Shield is a bit expensive, but their service is better than others that was why I switched. They respond a little bit fast. I like it. They use very good companies who come on time. Having American Home Shield, I only need to pay $100 for a repair. But if they can lower the price, it will be better. They increased their price a little bit.

My dishwasher stopped working and then one burner for my stove stopped working too. They fixed them both on the same day. They ordered the part and in a week, they came back with the new parts. It was great.

I called American Home Shield for a fan blade on my AC that had bent and cut through the cord. It was a nice call, and they to let me know that they were gonna schedule somebody to come out and that they would call me back to schedule it. I’d tell friends that American Home Shield is worth the money.

My daughter used American Home Shield a lot that's why I went with them too. So far, I've had one experience with them. I needed to get a new garbage disposal. That wasn't critical that it had to be done in a couple of days but it was a long wait. I'm concerned that if I have my refrigerator go out, that would be a long wait too. Other than that, everything was fine. The only other thing is I've been asking American Home Shield for weeks to get the little booklet that shows everything. I've called three or four times and they keep saying that it's coming.

A lot of times, I can't understand a word the AHS reps are saying. I'm also not sure they can understand what I'm saying. We had a hot water heater issue. It was really a mess. We had to spend a month without any hot water because AHS didn't cover the upgrades. But the techs that came out for the stove were very prompt. But most of the time, it takes a little while. But they're okay.

I hate that I got American Home Shield. I was thinking about going with somebody else because I've always had problem after problem with them. It's very disheartening to me to go through the things that I go through with them. The AC was blowing out warm air. I called AHS and set the claim up like that. It was easy once I got through, but it's very difficult when I can't understand the reps. It's very hard to distinguish what they say.

I submitted a couple of claims to American Home Shield, and both of them have been resolved satisfactorily. J&L came out and they've done an excellent job. Each of the service requests I've put in has involved more than one thing. The first one was resolved in one visit. The second one took two visits because there were four different things that I asked them to look at, but they were all resolved.

I serviced the AC units about two months before and the guy told me they were fine. Then one of the units stopped blowing completely. The other one was blowing cold air but it was not as cold. So the guy came out and he fixed both of them within 20 minutes. He swapped out the little battery pack unit for one unit. Then for the other one, he showed me the board was burned out. He ordered the board and they resolved it last week. It was working fine.

My only experience with American Home Shield has not been good. I called up and told them that my garbage disposal wasn't working. They said, “We can send someone out there in a couple of days.” My son met them out there. And the technician that came out was a plumber. He checked it out. And he said he tried his best, but that there was a nail stuck in it and it could not be repaired, and it had to be replaced. And he said, “I don't think it'll be covered.” Two days later, I got an email stating that it isn't covered, and that if I wanted to go forward, it would be $275. I thought about it. But I couldn't afford it.

American Home Shield sent someone who worked on my air conditioner. We needed it working, and it's working now, so we're okay with it. The tech was very professional. He did what needed to be done and he asked questions about it.

American Home Shield is very responsive. The folks that came out were very responsive, too. So so far, very good. We had to get the ductwork disconnected so the plumber could come back out, but what I decided to do is go with the plumbing firm that connected with the HVAC firm. I did not go back to the plumber, but he was very nice and inquisitive and was great.

The techs knew what they were doing. They got the part in and it works. So far, AHS has been all good. We get services and we don't have to worry about trying to find a person for whatever we need.

In our previous home, we had a different home warranty and we were not very impressed with them. I’m so glad that our Realtor broker suggested American Home Shield. Within a few weeks of moving in, our septic system broke. They’re sending out really great service providers. Even as I’m reading reviews of the different companies they’re sending out, everybody else is having great experiences with them. With our previous provider, I would constantly read reviews and everybody they were sending out constantly had bad reviews.

So far, so good. I have the peace of mind knowing that something will get fixed. It's the same thing as having any warranty, but the difference with American Home Shield is that they deliver. I've had a warranty with somebody else and it was a bad experience.

Service is excellent. When things arise, I just have to call one person instead of calling around to get several people. The AC wasn't cooling the house and I got a call from the techs stating when they would be coming. The tech's service was great. He was very professional and friendly. They were ready and he had the part that was needed. It was amazing.

When I used the policy in the beginning, it was great. But when I recently used it, it's not the service that I was used to as far as getting a response back and answering questions. I made a claim because my microwave was sparking and it was a loud enough spark that anyone in my house would hear it. I called someone to come out and when he tested it out, nothing happened. Two days later, the same thing happened again but I didn't call them back out. Calling someone out for $100 was expensive and to have it not be fixed got me to the point where I decided that I was not going through the policy again. It wasn't worth the risk and I just bought a new microwave.

Our AC was working great. Then all of a sudden, it just wasn't working at all. I called AHS to submit a claim because I was having trouble using the website. They set it all up for me. It was a great experience. It had been about a week from the time that I had called to the time that the techs came out. But he said, "I'm really glad that you called because I'm gonna be at Ellijay, and I was just going to stop by." He said that he would be over that day between 3 and 6 o'clock and he was. He checked the thermostat. Then he went outside. He said it was an electrical issue and he fixed it. AHS just gives us peace of mind. We've had issues in other houses where we've lived and we've always had a home warranty and it pays for itself if there's an issue. Sometimes there is not, but you, at least, have the assurance that if it was, it wouldn't take your emergency fund.

ATR Heating & Cooling were great. My air went out and they had to come out and fix it. The AHS rep I spoke with when I submitted the claim took down all the information and I got a confirmation email and they had them come out. It was within 48 hours because it happened on a Friday, but it was very hot that weekend. So, I called back to see if they could get there earlier and she said they would have someone at 48 hours and they would have somebody come out as soon as they could. I got a call back on that Saturday evening from the company and they came on Sunday. Every time I've had to use AHS, I haven't had a very negative experience at all. I have referred several people to American Home Shield.

The serviceman who came out here for the water heater coils that were bad was informative. He let me know exactly what was going on the whole time. They took care of it real quick.

American Home Shield's service is good, and I enjoy it. Every time I call them, they get stuff ready and in time. Recently, the ice maker broke and the contractor they sent was good. He was a real nice guy, and he fixed the ice maker, but there was no water coming through the line. However, that was on my end because where the water was supposed to be coming out wasn't coming out. I had to have a plumber come out and reline the whole thing. I recommend Home Shield all the time to other people. They're doing a good job.

American Home Shield was the top-rated company that I found. We had a big problem with a pipe the first couple of months that we lived here. And besides the $100 service charge that we were charged, AHS covered everything else. They sent multiple technicians out and all of them were extremely helpful, on time and courteous.

The air conditioner wasn't cooling down. It would stop at a certain temperature and then it would kick back at about another five degrees higher. I filed a claim online. It was late on a Sunday night when I did it and they called me on Monday. The contractor, Fleshers Refrigeration, said they would be out the following day. We were the first appointment on their agenda. Their service was excellent when they came out.

Our sink wasn't working and they fixed that, but then, it was leaking some water so they had to come back again and fix it. The technician said to wait for a couple of days just for the water that is leaking to evaporate. But overall, American Home Shield is very dependable.

The AC's fuse needed to be replaced. The tech came out and called us at our home. We were in Seattle. It was down in Arizona. So, he followed right through. He was right on it. He did good.

There were still some problems with the AC. The coils have frozen over. The tech wants them to thaw out and he will be back on Friday to finish the repairs. He told us that we would need to turn the AC off between 24 and 48 hours before he returns. But it's so nice to know that we don't have to search around town to find someone to repair our home appliances. That’s what we love about American Home Shield. Also, the customer service line is always knowledgeable, friendly and helpful. The crew that they sent out to us was marvelous. And we love the communication lines and the total package.

On 10/21 AHS sent a technician to fix my garbage disposal. The plumber replaced the disposal and pipes. 6 months later the same plumber from AHS attempted to fix my shower & couldn't. He broke my drain. It took 3 months for AHS to send a different plumber to fix my drain. I had to buy a new drain cover to replace the broken one. Last week my kitchen sink wouldn't drain so I called AHS. They wanted to send the plumber who broke my drain, but I asked for a different plumber, the one who eventually fixed my drain.

The service has been pretty good. But their contractors are slow and the response time for issues can be long. We had an issue with our AC unit and the techs couldn't come for a week. I can't have hot house with my family so I went out of pocket for that and didn't use the warranty company. Their relationship with their contractors probably could be improved. Other than that, everyone at American Home Shield has been super nice.

The garage door opener would not open and it was because the gears were out. I made a claim and American Home Shield was excellent. There was this dude who got the gears which he brought back and put in the thing for me.

American Home Shield is really good. I used to have them at my prior house and they did really well there. In this home, I used them once and it worked out wonderfully. We had one of the fans go out. After making a claim, they went ahead and had that replaced. The technician was great.

My AC would stop blowing or blow hot air instead of cold air. We would have to turn it off for a certain period of time to turn it back on. We ended up calling American Home Shield to have someone come out and look at it. The company that came was awesome.

Sometimes calling in to AHS is terrible because it's a long wait. Getting a person is a little difficult, too. I have realized I can also do it online, so that probably will make it easier. Other than that, I'm very pleased with American Home Shield. For the most part, the contractors I had had been high quality, dependable, and trustworthy. AHS is also reliable and having them gives a sense of security, especially with rental properties.

My air conditioner was running all day but not cooling the house. A&R Complete Service came out and tried a few things but they weren’t super sure what was wrong with it. The guy ended up running the heat to defrost it and he said something about the coolant being overcharged. Whatever he did, it fixed it and my house was cooling again. Our AC is working totally fine right now. I like American Home Shield a lot. It’s convenient for me to just be able to submit claims to them and every claim I’ve ever had with them has been positive. I have to follow up on my dishwasher though. It broke and stopped drying things. The guy who came out was totally nice and he ended up replacing the blower in my dishwasher and said that would fix it. Then, as of yesterday, we found out that the dishwasher still isn’t drying anything.

My AC stopped blowing cool air so I submitted a claim to American Home Shield. A couple of days later, they sent somebody out. The technician came and he did some rewiring on the unit outside. It worked for a day. But I submitted the claim again because it was not working that night. The air was blowing hot. About two days later, somebody came out again. The person checked outside and upstairs, and they told me that there was a clog in the draining pipe of the unit that was clogged and it was backing up some water, so it did an automatic shut-off on the AC unit. So that was why the cold air wasn't blowing through. He worked on that and it started working again. I haven't had any problems since then. The contractor was pretty good. They called me before they arrived to let me know when they were getting here.

There were multiple things that the techs needed to repair and they repaired all those things. They came out fairly quickly, too. But this is the first time I've had a good experience with American Home Shield. The first two service things I had with them were very difficult. I had to call the Consumer Affairs for the state of Florida, the Better Business Bureau, and Internal Affairs, and they had to arbitrate between us.

I have an active claim for my air conditioning. The techs took out the coils and the compressor on the outside. They are attempting to repair them because there is a leak. But they determined that the repair isn't holding and they said that I have until Sunday to continue to try. It's more than likely it won't hold so they've already scheduled an appointment for Monday for installation for the technician to create a quote.

American Home Shield has been a good insurance policy in case something breaks down. I've used them for some air conditioner and hot water heater issues. Everything went smooth. The contractor resolved the problem.

The refrigerator freezer was not making ice and the refrigerator wasn't that great either. The man said it was unrepairable. The refrigerator has been ordered. They said it would be about six days or more for the schedule. I appreciate everything American Home Shield did. I had to call them out on two things within quick succession, for my hot water heater and my refrigerator. They helped me. They replaced the hot water heater and they said they're gonna replace the refrigerator.

I called around to find out how much the coverage would cost to cover certain things in my house, especially my appliances. American Home Shield had different levels of pay you could use for whatever issues you wanted. I picked the package I needed. I used the service when my ceiling fan wasn't working. Also, my other fans would not work. My bedroom fan was not working no matter what I did. Another bedroom fan had a light that would not work. It was making a lot of noise and shaking. I called the insurance company and they were the ones that picked a service company. DT Electric called me to schedule the appointment. I knew their tech was coming in a truck. He came in a truck with the logo on it.

Having the warranty is fantastic. But I had some issues with getting the contractor notification sent over. They notified the contractor that they were assigned my ticket and it took a little while for them to send over the paperwork so that the contractor can go ahead and get started on scheduling me for service. But once we got over that challenge, everything else was pretty smooth. My AC wasn't working and they helped expedite the process because I have an infant. The techs who came out were fine and resolved the issue on the same day.

Anytime we've called, AHS have sent out a company that's done the work. But I noticed that when we called in for a claim, they'd send it over to the contractors but the contractors weren't contacting us. I had to call American Shield back to find out who the person was and I had to contact them to set up my appointment. I didn't know that would happen until I did my first go-around. But ever since then, whenever I called a claim in, I'd get the information then I'd call the contractors. And they'd say they see the claim there and everything gets set up. The people are here within a day or two, depending on what the situation is. There were no problems and everything worked after they fixed it. Every single one of the contractors that I've dealt with not only was very professional when they came, they were really nice as far as interacting with our family. And when I contacted the companies if I had a question, they were really nice, too.

We had plumbing issues and we had two different plumbing companies come out over the course of this, but I had no issue with either one. They were both professional and transparent with the issue. They had to come out a couple of times for the shower but they were able to get it working.

We were having difficulty with some of the electrical outlets not working. The contractor discovered that a light switch that controlled those particular outlets was up in the attic. Where the light switch is, it was in the off position and that was why they weren’t working. They tested some other outlets that we wanted to have tested also. We didn't have any difficulty with them at all. We've been satisfied with the performance that we've been getting from American Home Shield. We've been with them for quite some time. We have three different accounts with them. It's a good program.

I had a claim with an appliance and that was not a good experience. I had a washer and dryer that was outdoors and I did not know that AHS did not cover things that were outdoors. The tech wasn't very friendly about it. He said that they couldn't touch the machine but he looked at it. I said, "Well, maybe American Home Shield will cover it. Can you let me know?" He said, "Well, I had to talk to American Home Shield and see if they will cover that." I waited for him for two weeks but he did not call back. I tried to call but he never took my calls. That was rude. He could have called to say, "Sorry. I'm not coming back to fix that” or “I don't want to fix that." But he just stopped communicating. I have asked to not have that tech back and I don't want him near my other appliances.

A-1 Plumbing put in a new faucet for my washer line. Also, the outside faucet was leaking. Everything went fine and they were here for probably less than an hour.

We had an issue with our fridge and CK Appliance came out and saw that the compressor was going bad. Another company came out and did a replacement on it before so they couldn’t do the work on the compressor. American Home Shield told us to pick a new fridge. We did and it was quickly delivered and set up. The gentlemen were pleasant and thorough, and everything was good to go. I’ve never had an issue with any of the vendors or anybody that comes out to do any of the service work. Everyone has always been respectful and communicated the issues. The first time we ever had to have a new piece of equipment because it wasn't able to be repaired, AHS broke down the process for us and told us what to expect to ease some of the anxiety, and it was exactly as such. Everyone’s been great.

I like American Home Shield so far. I submitted my claim for a leak on the refrigerator, and the guy came the next day. That was quick. However, I was hesitant on the contractor after googling them prior to them coming. So, I was leery on using them. But the guy came out and did a good job. He explained everything to me.

American Home Shield is generally easy to work or deal with and there's easy access. I've had them for the last three years now and they're responsive. They have been able to get me what I needed. They are very timely and I am able to get people to talk to me. If I log a request, immediately I get assigned to someone. Initially, American Home Shield had some vendors that didn't work well for me. But they were able to change after I asked. When I had issue with the refrigerator that was leaking at the back and the fan stopped working, techs came. It continued for more than a month because the actual problem could not be detected accurately. Initially, they tried to fix the pump or a leakage there. It took a few times but they were able to resolve the issue.

I had issues with Airboss. They came here in July because of the microwave and the stove. They had to order parts for both. With the first ordering of parts, that took about a month, because they were not reachable. Every time I would call them, their voicemail would be full, or I would leave a message and wouldn’t get a return call. If I did get ahold of them, they would claim, “We’re just very busy. We’re trying to do our best.” They weren’t professional at all.