American Home Shield Reviews

We pay our home warranty to get things fixed, but a lot of stuff are not covered completely. I had to replace my water tank on my rental house. They replaced the water tank, but they wouldn't replace the piping and stuff like that. Not everything is covered, so I still ended up paying 620. I always call the 1-800 number when I file a claim to AHS, and sometimes, their customer service reps don't know what they're talking about. I was like, “Okay. I already approved that I'm gonna pay the 620. Now what's happening? How are you guys gonna handle it?” Then I had to explain to them again and again what was going on, but that's understandable since I get a different person every time.

I needed a plumber for the faucet. The handle had stripped. I was unable to turn my shower off. So, the plumber had to come out and replace the handle piece that’s behind the handle. The handle had been malfunctioning for the two years I've lived here and I didn't really know that. It was so hard to turn. I thought that was just how it was. But now, we are able to turn it on and off, and it's amazing. My eight-year-old is able to turn it on and off.

The showerhead continued to leak and the outside water bib leaks from the top when it was turned on. The water heater was the most serious thing as the pilot light would not stay lit when the gas was turned on. Bill from Water and Drain Works came and fixed all these problems. He was very professional. On the showerhead, he replaced something on the handle itself and he removed the knob. Then when he was outside, he replaced the hose bib itself and said that it was the cause of the leak. On the heater, he said there was a tiny glass vial there and showed it to me. It took a while for the part to come in and I was expecting it to arrive at home but they sent it to his office. But he came on the same day he received it and replaced it.

AMP came out and fixed the unit. But then a day later, it went out again. It's still out. I'm waiting for them to come out. They were booked up Monday and Tuesday. Wednesday, they knew that it was going to be really bad weather. So they used that as a washout day to let the weather come in, do its thing. Then the streets are gonna be bad. They said, if somebody canceled, they're going to get me in on Thursday. But if not, they got me scheduled for Friday. AHS has pretty good deals. They explained to me that I could add another appliance. I said, "Won't that be another charge?" The rep said, "No. You can add up to three appliances on under one charge." I also don't mind the premium that I have to pay $50 a month. But, what I'm scared about is that they're going to do to me what they did to my mom and dad. It went from 50 and then out of nowhere shot up to like 150. They had to fight with them to get an understanding. For me, if it gets like that, I'll just switch.

My daughters broke the handle off of my stove and I submitted the request through the internet. I didn't hear back right away from American Home Shield or A and K Appliance Repair but they called in the next day and scheduled an appointment. They came out the following day so, it was a quick turnaround time. The tech taped the handle up so I could still use it at least. Then, he ordered the part. It came in about a week later and he fixed it.

My garbage disposal went bad and I had a bad faucet. American Home Shield's claim process worked out fine. A tech came out and found out what my problem was. He had to order a new disposal. He was great, friendly, and professional. He got back to me and told me when he will be out again. So far, so good.

We stuck with American Home Shield because they are a good company even though sometimes, it takes a bit longer to get service because of the procedure. Other than that, we were generally happy. In the few months, we had a great service coming from Post Plumbing and very bad service coming from All American. We filed a claim in December and we filed that twice. Once was for stoppage and one was for leaks. The leak still has not been resolved. It was transferred from All American to Post.

My refrigerator was leaking and the contractor came out and addressed the issue. They said that I should have taken everything out of my refrigerator and let it off because it was frozen, but since they came here, I haven't had any issues with leaking. During the claims process, I logged into my account, selected the appliance and the issue, paid my deductible and American Home Shield put in the work order quickly. Within 24 hours, I had a phone call from the company that was coming. The contractor was here on time. AHS has a great service and it was a good experience in general. In the past, when I didn’t have this, you have to deal with a handyman and get them scheduled out here. You practically take all the risks and pay for all the costs. This is my first time having a home warranty and I would recommend it to any homeowner as well as to friends and family.

The repairman said that the way my heater was wired, it was incorrect. He said that that was the reason why the heater went out. He tried to fix it without making any changes to the breaker box but it didn't work. The heater kept going out again. He recommended that we have the breaker box taken care of. I scheduled for him to come back and do it again to fix it. He did a good job and had a great personality.

Aurora Appliance Repair was great. I had a problem with the microwave. When we shut the door, the switches weren't working. It would go off and on, off and on. They came over then replaced the switches. They found out there was another issue and had to replace the door. They had to order a new door. When they got the new door in, that didn't work either. So the tech from Aurora Appliance Repair recommend they replace the unit and that's where we are right now. I'm waiting to hear from them. I talked to American Home Shield last Thursday, and a gal said we should be hearing something in the next week.

We can put any problem we can have and AHS will try to do their best and fast as they can, and we'll get peace of mind. We can just call them, pay the $100, and make sure that something’s gonna happen, either they're going to fix it or change equipment. Recently in our rental house, the duct was dirty and needed some cleaning. The guy that was sent out did well. He left it clean and everything was fine.

Ready Service came out for our water heater recently. When the tech came out to assess it, he went overboard with what was wrong with it, what needed to be repaired. American Home Shield denied the claim because they wanted us to pay over two grand to have it. They wouldn't replace this water heater. American Home Shield suggested we have somebody else look at it and see what they suggested. So, it took another three weeks. The next company that came out said it just needed to be replaced and that was it. American Home Shield said that they would replace it. We got it done, taken care of, and everything's fine now. I like AHS a lot. We used them twice. But, I don't really like the way they did this last time. It felt like we were being scammed by the company that they sent out to us because they ran the bill up so high trying to get us to pay. But AHS took care of it. So, that was the nice part about it.

There was a leak in the laundry and it was backing out of the laundry area where the water went in. The gentleman was in like a week, and he flushed all the systems. On his way out, he said, “You have 30 days in case it happens again.” But I haven't had any trouble since. I had trouble at first with the electrical, and I had an electrical fee to have the guy come out but he just stood me up. After that, I've had no trouble. All the other repairs were wonderful. I've always loved American Home Shield. I sell it as a broker, and I know the guys in the office are all super. I love that one gal. They've been good. It's a deal to use them to do your system so you don't have to replace it.

A valve was not operating automatically like it should as it was not letting the water circulate correctly. I made a claim on the website of AHS and it was great. Then, I got a text message telling me about the name of the company they'd be sending out. The very next day, I got a phone call from the office of the contractor and they got the claim. They dispatched it the next day and the tech came when he said he would. He identified exactly what needed to be ordered and temporarily did something to make the valve work until it was fixed. He said he had to submit the claim back to AHS to get approved then he ordered the part. He was back in two days and the issue had been resolved ever since.

I opened a claim on 1/17/22 as the furnace went out in my house. (This is in OHIO, it is COLD.) Their tech took days to show up. He said I needed a new blower motor. Days pass, no update, no order number for the motor, no ETA whatsoever. I have placed dozens of calls to this company and continue to go around and around. 11 days pass, so I hire another HVAC company to evaluate (out of my own pocket). They arrive in 90 minutes, diagnose the problem and send me a picture. I need a new furnace. He says that if we were to turn this one on, it would leak carbon monoxide (the silent killer) into the house and possibly cause a fire due to a hole in the side of the heat exchanger. He quotes me $3,500 for a new furnace, 10-year warranty, installed in 48 hours. AHS says they'll only replace the blower motor as that's what their tech said. (Cash payout $295.) I argue and finally they agree to dispatch him again. Another 2-day wait.

Our furnace went down, so I contacted American Home Shield (AHS), and they sent a company to look at it. Bad heat exchanger, needed a whole new furnace. Important to note - I am a contractor (>25 years) myself. This was a garden variety furnace replacement. Taking a 22 year old unit out & putting a new one in. Everything needed existed. Power, drain, flue, gas supply. I was told I would have $2500 in out of pocket costs - due to installation "modifications". Utter. Insanity.

The service fee has gone up so much. From $50 to 75, now it's 100. Also, the premium is quite high now. So many companies offer a lot cheaper than American Home Shield right now. So it is very tempting. But when the bathroom toilet tank leaked, I went to the internet and 1, 2, 3, that was it. Everything was very easy. When the tech came, he just changed one of the parts. He put it out and put the new one back in. I was very happy. It took less than 10 minutes.

We had an electrical outlet that wasn't working properly. We couldn't get the power to come back on to it. It turned out that our breaker needed to be pushed. AHS sent me a text message saying that I would hear a response from the company. And I got a phone call from the company the next day. It took two days for them to get out to us. Apparently, I didn't push the breaker switches back over far enough when I double checked.

My toilet didn't flush. The handle broke. The plumber called before he got here and was very personable. Then he came and replaced the parts to that. I'm happy this time around. I just wish there's no deductible as I'm already paying AHS every month.

The lady said that the techs were going to be here between 8:00 to 12:00 but they were here at 7:25, which was magnificent. They did a lot of testing on the hot water heater and they noticed that the thermostat was going out, so they changed it. They told me everything that they were going to do and finished within 30 minutes. The process with American Home Shield was great. AHS is not a bad thing to have. It's always great and everything's low. Hot water heaters are expensive and the only thing I had to pay for was a $100 fee, which was the service fee. But other than that, I would have to pay out of pocket. Another lady had called to see if I wanted to upgrade to the next step of homeowners insurance. I took that only because she gave a great point on if my air condition goes out and something costs a lot of money per pound, along with the roofing. It was cheap so I went for it.

So far, American Home Shield has been working like clockwork like they said it was gonna be. I recently had clogged toilets and the contractor was great. It's a company that had come out at least once on a claim and they always did what was needed. They even did a little more than I thought. The repairman said some kind of valve was bad and he replaced that, too. Anybody American Home Shield has sent me to has always responded quickly. The works, so far, has been great.

The people AHS has sent out have always been great and they know what they're doing. That's the main reason I switched to AHS -- the availability of their service men. My washing machine wasn't spinning properly and the tech from Sears checked it all out. He said it was just that it was not loaded enough. It was imbalanced. It still doesn't spin properly a little bit, but it's better so it's okay.

I enjoy American Home Shield. A contractor recently fixed my dryer that was making a very loud noise. Their service was professional.

The unit would not come on. I called American Home Shield and then they dispatched Dunaway. They came out within two hours or so. But I didn't hear anything the first day from them. Then they came back the next day and fixed it.

I called AHS up and told them I had a problem with my washing machine and the dryer. With the dryer, they checked it out. They changed the timer on it. Then the washing machine, they said there's something wrong with it. They came back and said, “We’ll replace the washing machine.” They took care of that. The AHS rep was really nice to me. The rep took care of me well. They have great customer service. But the first contractor they sent was garbage. He took almost two weeks to come out. And then I pestered AHS until finally, they sent the other contractor out.

When we first got AHS, getting a contractor was kind of difficult. They didn't have a lot of local ones in our area. But after the first year, they picked up and got better contractors. The very first time that we had the AC heat worked on a couple of years ago, they sent out a repair person that had no clue what he was doing. He came out two times and kept doing the same thing over again and it kept going out the next day. AHS sent out a different contractor and then reimbursed us for the first contractor. They said, "We're sorry. If the contractor can't fix it, then we're not going to bill you for it."

We had an issue with the washer. The contractor came out and tried to fix it and couldn't. They had to come out again and check and then they ordered a new one for me. But the new machine has not been delivered. It's gonna be close to two weeks now. Nevertheless, we were pleased with the fellow who came out and the people that we talked to on the phone. American Home Shield is not too expensive and responds quickly.

Last year, the stove issue was aggravating. The one that I was gonna get was always on backorder and then I had to settle for a check. But AHS does things differently now. We had several things go out at the same time. We had the issue with our heat, which they got somebody out quickly. Then we had our refrigerator go out, which they gave us $1,900 credit to Lowe's. I thought they were gonna lowball us, but that was actually pretty good. They got excellent customer service. We've enjoyed everybody we've talked to.

My dishwasher was leaking and not cleaning the dishes right. I used American Home Shield to fix that issue. The repairman was nice and polite. The repairman ordered the part and he was there the next delivery. He put the part in, straightened the rubber gasket around the door, and that took care of the problems. The dishwasher cleans dishes really well now and runs free.

Some of the people with American Home Shield are okay and some have a little nasty attitude. I tried explaining to them that I have two different contracts and two different addresses. It's always a problem with my payment and they can't find it. It's really a mess when it comes to AHS because they're not explaining where my payment is going when there are two different locations. When I call them to find out or do my payment, nobody knows anything. But when they send somebody out to do work, it's fine. I would recommend AHS but the employees there have to be on the same page.

When I shower, there’s a leak in the bathtub. It dripped through the garage ceiling. And for a long time, I thought it was the freezer because I have it in the garage sitting right underneath the leak. When I saw the water, I thought the freezer was going bad. I was surprised American Home Shield got back with me so quickly. Using the phone, there was a little problem because AHS kept saying that my name, contract number, or phone number did not match. So, I went online to fill out the work application and submitted that. Somebody was here the next day. I missed him because I had gone for an appointment. But he left a number for me to call. So I called back, and he set an appointment for somebody to come by and look at the job. They got back with me within four days and completed the work. They did a great job.

I had a contractor come out back in June for my AC. The guy said that it was working. But the issue was intermittent. So if a guy comes and it's working, then there’s really nothing you can do as a homeowner or a maintenance guy. You got to call them when it's broken. Fast forward to October, the same issue came on. The upstairs air conditioner was not running.

The contractor came a couple of days after I called. They said my air conditioning unit outside was okay. But it was not because it was noisy. They were here for 45 minutes. They tested it, thought it was okay, and went on their merry way. The tech said it's functioning and it's supposed to make noise. But the noise it makes is over and above what it's supposed to make. So I'm just waiting for it to fall apart then I'll call American Home Shield again, tell them it fell apart. But the tech was professional. He came out with his equipment, did his service and looked at everything. I was satisfied with him showing up and doing his job.

I had an issue with the wax seal on my stool. Water was coming out, penetrating the seal. Mccarty's plumber did an excellent job. But the water leaked again so I had to have it redone. He put a thicker seal on it and I haven't had a bit of trouble.

Everything is, so far, so good. Having AHS is very convenient. I needed them once last week and they were prompt in their response. The company that they worked with came and took care of my needs the next day. The heating unit stopped working and they found out what the problem was. They brought the part that needed to be replaced and fixed it. They took care of it in 2 hours. The part that was replaced was an expensive part so it was kind of good to have AHS for that kind of problem. If it's a smaller or cheaper part that was broken, then it was going to be more expensive to do it through AHS.

The heat stopped working recently and it was cold. I called AHS and they scheduled the appointment and the tech came out the next day. The person who fixed the heat was prompt, quick and he did a good job. Everything’s still working fine. However, there was another company who had done the work over the summer for the air condition. They were nickel and diming, always trying to make more money. They were saying, ‘We don’t do this.” I had to go with somebody else having to fix it.

The person who came for the American Home Shield contractor detected that we had too many issues going on with our refrigerator. He said with the number of parts and labor our refrigerator would need, it's better to just replace it. It was our second time dealing with that fridge and one part was already replaced a couple of years ago. We decided that this was not gonna work, and American Home Shield ​​helped us buy a new fridge. It was a great experience.

The element on the rangetop was not working. I went online to make a claim with AHS and their website was easy to access. They let me know that they contacted a technician or a company, then they let me know the company's name and number. They also let me know that somebody from that company would be reaching out to us. They were effective and efficient. Everything was also positive with the techs who came out.

My heat stopped working just before the Friday evening snowstorm. The thermostat shorted out too. The technician came out on a Tuesday and repaired it. AHS has been an excellent resource for me to have.

The heating part of my dryer went out. The technician was really good. He fixed it quickly. I was extremely satisfied with him. AHS saves me money in the long run by getting stuff fixed.

A number of my electrical outlets were not working. Things were plugged in and they wouldn't be able to charge. So, I submitted a claim through AHS and they provided me a contact at Allen & Associates to come out. Then, the tech came out at a time better than the time he forecasted that he would come and took care of the issue. It turned out that one of my GFCI outlets was not working and he replaced it.

I had a claim for the water heater. Service people came out and had to cut parts of the wall open in order to get to the pipes. The construction folks then put the drywall up. It was a good experience.

The wax seal on the toilet gaskets was messed up. So the contractor replaced that. Then I got an older shower system and they didn’t have the part. But they were able to find it. They came back a week and a half later to put it in. So they did pretty good by me. I don't have any hassle when I call American Home Shield. My only issue is that they’re taking a little longer than I would like. Sometimes it takes a week or a week and a half for somebody to get out here. Other than that, I have no issues as far as them responding to what I need to be done. They also take care of any follow up requests. Any issue I have, they fix it and be done with it.

Universal 1 Repair came out when my washer broke. The tech did the diagnostics and told me what I was gonna need. He ordered the part and they said it would come in in 10 days. It came in 7 and the tech was out the next day. The guy was on time and he fixed it. He also gave me some proactive tips. But I have a problem with another incident. The basement faucet and the bathroom upstairs are leaking. When the contractor came out, they only did one and said the other was not on the work order. AHS said they were gonna review the phone messages and see if I said there were two leaks during the phone call but I never got a call back on that.

Their website is very user-friendly. I just put in the appliance or issue and that's it. My water heater started leaking at 4:00 pm on Christmas Eve which was a Friday. I had a contractor contact me on Sunday. My complaint with them was that when they completed, they told me that I needed to set up an inspection with the county because the issue had to do with the gas line. And a month later, I got something in the mail with a building permit and a letter from them saying, “You need to contact the county.” So, I don't know if that's their job to set up a schedule. But as far as the service, they did a really good job and they did it within three days.

AHS covers unexpected issues but I would elect to have a lower deductible in the future. Other than that, I recommend it. My freezer was leaking water onto the floor and it was collecting ice at the bottom. There was a problem with the thermostat and the tech fixed it. He was very competent. He knew the problem right away.

I filed a claim on the website of AHS and it was super easy to navigate and to submit the claim. It was for my sink in the kitchen. The faucet was leaking. ​The service provided by Plumb Genius was amazing. It was quick, professional, and very informative. He told me what the issue was, why the issue was what it was and what he did to fix it, and if I had any future issues, what he was going to do in preparation just in case, because there were some issues previously, not with mine, but with another customer.

I had a few claims with American Home Shield including the water heater and the furnace. So far, the home warranty is still in the process of getting things done. Techs came out, diagnosed the units, and told me what was wrong. The water heater had a leak somewhere towards the bottom. The unit we have is no good and the techs put in the request for a new water heater. I'm still waiting back to hear on when that's supposed to get installed. I'm having to pay some of the cost. Techs also checked the furnace the other day and I'm also waiting to hear back on that. On the whole, American Home Shield has been pretty good and they don't really take too long.

Since we signed up with American Home Shield, I've had multiple claims on appliances and they've always taken care of it. For the money that it cost me, it's a good investment. We had an issue with the clothes dryer not long ago and the contractor fixed it. But then it quit working again. So I submitted another claim, and American Home Shield sent a different contractor out and fixed the different problem on it. We submitted that claim on January 4 and then they fixed it last Friday when they finally got the parts in and got over here to fix it.

American Home Shield is very efficient. I’ve recommended them to quite a few friends. When my heat quit working again, they had somebody there that night who did the best they could with it. It's patched up again.

I like the convenience of having AHS. When I had a damaged valve on a toilet, the claims process was smooth. I filed a claim on my phone then the contractor called the next day and sent someone out to repair it. So far, I've had mixed results with different claims. But recently, the technicians have been very good. AHS has been reasonable as well and in general, you get a decent benefit for what you pay for if you have an older home. They don't cover a ton though and if you have higher-end nicer appliances, you may want to look at other plans.

It was great when we first got AHS, but lately, it's been terrible. We have a claim in. The claim has been in for almost a month. They put us with this vendor that is playing games. The claim has been closed several times by the vendor but the job wasn't done. He's made appointments, but then he's telling American Home Shield that the parts aren't in. So, then, why is he making appointments to come and waste our time even more?

It was pleasant with the repairman. He came, diagnosed the issues with our furnace and took care of the repair. He was a good guy. The issue was more or less the setup and the processing of the claim. I live in Michigan and we're in the middle of winter. The furnace went out, and we didn't have heat. I have two children. There was urgency there within American Home Shield to get someone to my doorstep but it took them two days. It was very upsetting to me. I had a contractor available that I contact on my own that was willing to come do the work but we both knew American Home Shield doesn't wanna do that because they wanna be able to control the contractor and pay who they want to. I had to call three separate times that day. I was dealing with people on the West Coast, and they don't give a crap about Michigan and the fact that it's 20 degrees out and it’s 70 where they are.

AHS denied my electric claim for my fuse box. But other than that, they did good. They did my HVAC stuff. The technicians have been good. They were professional and gave me some valuable information.

We have a fairly old unit and the air wasn’t being pushed to the back of the house. I fixed it before the tech got here. It was probably the filter and he confirmed it but he still went down and looked at everything. He tested the heated as well. I did the claim with American Home Shield in the morning and the tech was here that day. The process was simple and it was all good.

The kitchen sink faucet was spraying out of every angle. I called the customer service of AHS and told them I had a problem. They said it was covered and they went about finding Hicks. Then Hicks called me and ​the techs who came out were great. They were prompt, they got it done, and they were clean about it. I'd recommend them to anybody.

The unit was faulty where it wouldn't heat up anymore. The pilot wouldn't turn on or the thermostat wouldn't work. Then the guy showed up and he fixed it within five minutes. He did really well. There's a switch that alarmed out and he just had to reset it. Quick fix. He taught me how to do it in case it ever happens again. Then he advised me of what to repair to avoid it. Everything's pretty straightforward with AHS.

I had a broken faucet and American Home Shield tried to replace it with the cheapest kind of stuff. Other than that, American Home Shield is reliable. When I had a leaky pipe in a laundry room, I called them and the contractor came after a couple of days. The first day, they just looked, and they came back a week later. They were nice.

American Home Shield had a sale with the $125 off. I had two claims with them and their service is good. I've been satisfied. The service people I had had a six-hour window. On the first visit, they told me it was from 8:00 to 2:00 which meant that I had to take the whole day off. The next time they said "We can do it from 12:00 to 6:00." That was good because I could just take the afternoon off. The techs that came were nice and my units work.

AHS assists with keeping the house in good working order when I'm not available. The contractor fixed the garage door a week ago. The only issue I had was the issue with the part being delivered. But once we figured that out, everything else worked out. We had garbage disposal claim also though but AHS didn't pay for it because it was neglected. So, I had the tenant pay for it.

When we had a leaking wax ring on our toilet, the contractor came three days after the claim was submitted and it was fine. It wasn’t an emergency.

American Home Shield's service has been pretty good. It took them a while to get a plumber because people were backed up, but the service was pretty good. The plumber came down to the house and found the problem. He came back the next day and fixed it. My daughter was in the house at that time and she said he did good.

The top of the stove was cracked in three places, all the way across the top of the stove. AHS replaced it and I'm happy. The tech was very nice, quick and professional.

All American Cooling did what they were supposed to do and then they left right after that, except that I had a couple of issues since. The safety valve started leaking right after they left. They came back a second time to replace the safety valve. They had to drain the whole boiler again. Then now, the safety valve is still leaking. It looks like the expansion tank may need to be replaced. They're supposed to be coming out for that. But AHS has been fine, so far.

The last time I put in a claim was for the air condition and it still has not been fixed. For some reason, American Home Shield went in and marked it as completed, even though it was not complete. One of the most frustrating things about the experience is that the lady who called me barely speaks English and I could not understand a word that she was saying. She kept saying they need access and I didn't know what it meant. She got frustrated with me and was like, "They'll call you," and then just hung up the phone. It was the most unprofessional thing I've ever experienced.

My furnace was acting a little weird. I put in a service request with AHS and Bast Heating & Cooling came out. The tech went back to the furnace and then he broke it. It broke apart. I don't think he ever shut it down at the fuse box. He told me the part will be in in three to five days. I said, “Okay. I’m without heat. No worry. But that's fine.” He left and I went to get my son at work and I come home and the house was full of smoke and the furnace was so hot, I couldn't even touch it. I had to hurry up and run and shut this fuse off at the fuse box. I had to call the fire department and the police because it was so hot that the filter was melting down inside of it.

On my last claim, the young man that came out was excellent. American Home Shield has been great for me, so I recommend it to everybody. It has saved me.

One of my garage spring broke and then my furnace heat wasn’t working. I didn't like that the claims process was all automated. It’s nice to talk to people. But other than that, it got resolved quickly and it was affordable.

My garbage disposal was broken. I called American Home Shield, and they gave me the phone number of the people who would be coming out. They put in a new garbage disposal. Then I had a leak and they had to come back and they fixed it. I filed three claims to AHS and the one I was very dissatisfied with was the microwave claim because they said they couldn't fix it. I called for a second opinion on the microwave, and they said, "Yeah. Absolutely. This happens all the time. No problem." So, I was not happy with that at all. They gave me the opportunity to get a second opinion and they said they wouldn't charge me. I haven't seen any bill yet. So, I'm just hoping they haven't charged me for the second guy to come out and talk to me about the microwave.

Our gas furnace was not functioning properly and they're going to replace it. It was a good experience.

Our dishwasher completely quit. One little part got on fire and it ruined my control panel. It took us twice to get the right control panel. But the The Power of Red guy kept after it and got it fixed. He had it fixed the first time to work on all cycles, and we got a control panel and got it all fixed after that. He was good. I told him I’d recommend him if anyone had any appliance problems. I'm very satisfied with American Home Shield. They answered my questions, took care of everything and got the parts we needed.

All Star Safe & Lock did a very good job with the rekey. They did exactly what they said they were gonna do. But I paid that $100 because that was what AHS was advertising for a rekey service and then when I looked, I got another email stating there's a $100 service fee. When I get a chance, I’ll call customer service and find out.

My heat didn’t work. It happened early, so I went online to make a claim with AHS. Then I called immediately whenever they opened up their offices. I was told the name of the company that was coming out and when the tech came, he solved the problem very quickly. He educated me on the issue, explained what was going on, and ensured my satisfaction at completion. Now, the heat is working as it should.

When we had an issue with the furnace, a repairman came out in probably 12 hours of me making the claim and fixed it. We're not handy and with American Home Shield, we can call, make a claim and someone will come out and fix our issue.

A couple of weeks ago, the refrigerator started leaking and the icemaker stopped. The guy came over and did what he was supposed to. He was super nice. He fixed the leaking issue and the icemaker issue at the same time. Then he fixed another thing that was on the refrigerator that we didn't even request. So that was kind of cool.

I had a claim for a condensing thing that wasn't working right and it was easily fixed with the NW Sundance company. My last claim went well. It was just homeowner lack of attention on filters. The tech gave me some advice and did the filters. AHS has been helpful on our end so far.

I had a microwave problem. I called American Home Shield. The contractor was pretty good. I like them. They repaired my appliance very soon. The guy who was here changed the handle of the microwave and the front of the microwave, and then American Home Shield decided to replace my microwave for a new one. My experience with American Home Shield was nice and very easy.

I had a claim for the TV and the contractor came out and they pulled the board out of the TV to look at it and see if it was repairable. The tech stuck the board back in the TV, put the TV back, and it had lines all across the screen. We had to get our TV replaced and it took months to get the new one. But we got a Samsung and I'm very pleased with it. AHS has been good, although it's been clunky.

American Home Shield has been a blessing for us. They replaced my water heater, dryer, and two of my HVAC units. Most recently, I had a claim for the washing machine and Sears came out and decided that it's gonna be more expensive to fix it. They got with American Home Shield and they decided to get me a new one. I got an email to pick out the one that I wanted and the price it would cost me. I figured we'd have it in a couple of weeks but I'm still waiting on it. It's been a month now.

We had no problem with AHS when we had our washer and dryer problems before but our water heater claim has been a nightmare. We put the claim in and they told my wife it's gonna be $120 for the service calls. They sent Patriot Plumbing and they said they would cover the removal and installation of the new water heater. But most of this is not true. Patriot Plumbing said they have to do modifications. I paid the 125 service fee for the guy to come out to take a picture and leave. Then, they called us back saying we need a pan and we got to do fabrication. Our bill shot up to $250 on top of the 125. That's what got us irritated. Also, AHS said they were out of it. It was between us and Patriot Plumbing to work that part of it out and there's nothing else they can do on their side. They should have done the installation and the installation should have been covered.

The washing machine drain got stopped up. The technician came, checked on it, and ordered some parts. He then came back and fixed the pipe.

I recently had an issue with the refrigerator. It would fill up with water on there. Sears came two days later and said it was unfixable. They had to order the fridge that we have. However, I had a claim with the cooktop that went tough and took three months to get fixed.

Most of the time when I call AHS, they're so busy. So, I just go online and put the order in. 10 minutes later, they text me back saying, “We just received your order. We send this technician out. Here’s their number. You can contact them or wait till they contact you.” Having a home warranty is great when something breaks. Two years ago, the heating and cooling went out during the wintertime and AHS had somebody fix it.

We had an issue in the toilet. The water is not flushing. It just overflows. Also, the tub's drain is slow. American Home Shield did really well because they responded fast. It was easy to set an appointment. The tech solved the problems.

So far, I had two situations happen consecutively and one of them’s fixed. With the other one, I'm waiting for a washer. I'm just waiting to find out the status. Other than that, the guy that was sent out here was wonderful. When he came in, he introduced himself and he was very kind and non- threatening. He put on covers for his shoes. He asked me some questions, was very thorough, knew exactly what was going on with the two issues and kept me abreast of what was going on and what needed to be done.

This is my first experience with American Home Shield. My toilet was leaking and they walked me through the process. They were very helpful and informative. While I waited for the contractor to be able to get us in, the service was good. Even though my deductible is higher that my previous provider, the quality of service that I've received and the contractor have been better.

I had one little issue with American Home Shield but on a couple other things, they've been very good. The ice cube maker was not working and the guy came and fixed it right away. I was very pleased with them. When our hot water heater wasn't heating correctly, we called AHS and they called the contractor. The tech couldn't get out here for a week. I can take cold showers for a day but a week is too much. So, we called somebody on our own and had it fixed that way.

The oven's heating elements burned out. It was easy to set up the claim and the technician who came out was really nice. He diagnosed it, ordered a new part, and installed it when it arrived.

I've had a contractor come out a few times and AHS was really timely in getting people to come out. The $100 deductible was fair for the work that was done. So overall, I'm pretty happy. I had an electrical issue, and then I had an issue with my furnace, and then I had an issue with my bathroom fan too. Requesting for service has been really easy. I just use the AHS website and put down what I want. Then I get a call back within 24 to 48 hours pretty consistently. The contractors have been really good.

We woke up one morning and there was no heat in the house so we called American Home Shield. They assigned someone and he came out the same day and fixed the heat pump. It was wonderful. I have a house in Texas with American Home Shield as well and I do my claim online for that. I had one bad experience with a contractor. I had a claim for a refrigerator and that took them almost three weeks as they were waiting on parts. They came, looked at the refrigerator, did something then left. They didn't say what was going on and just that the refrigerator needed parts. They didn't keep me informed as to how long it was going to be and I didn't appreciate that. That aside, having a home warranty is about saving money. I pay $70 a month for my plan in Texas while my husband pays for this house. In the case of my claim for the refrigerator, it cost me $75 when it could have been way more than that.

To get that person out to look at my heating system, it took a while. I had an electrical issue and they reached out to one company and one company alone, and never got back to me about it. I had to call them and inquire about it. They kept reaching out to the same person who they couldn't get in touch with. So the electrical problem never got resolved. That was the last claim I filed with American Home Shield in December. I switched over to Choice.

AHS has always been extremely fast at replying and getting someone in contact with me to come out. Recently, my sink was backing up. I got someone out the same day. They also resolved it that day. However, when I had them rekey my house, that wasn't so great. The guy came from Kansas City, which is 45 miles away. Then he told me that he didn't have the correct tools to be able to rekey my door so that they all matched. Now, I have two keys for my house because he couldn't redo one of my doors. But so far, I'm happy with AHS. Buying the AHS warranty has already paid for itself just in those two claims that I did.

My heating system wasn't working and it was cold in the house. I did the scheduling online with American Home Shield but I spoke to the reps too and they were very receptive and what I would expect. I was told that the repair guy was going to contact me when he was on his way, and as promised, he did by a text message. I missed their call so I called back and I was told by the receptionist not to worry and that they just wanted me to know that he was on his way. The repair guy worked on the system outside and on the furnace in the basement, and checked my circuit breakers. He was here for a long time so it wasn’t just a drop-in. He was very thorough and everything's working now. I'm warm. The repair guy did a great job and I’m satisfied. I hate going through the phone trees and as a customer, I have online access to AHS, which is very important to me. It made it easy for me to schedule an appointment.

American Home Shield is good. We've had a couple of claims and they've fixed the problem. Sears recently came out and they were very good. The guy that comes from there is really awesome. He's professional, always on time, very personable, and keeps asking questions and I'll answer them. He's super cool.

I like Mary. She has fast-tracked a lot of problems for my clients. Recently the contractor fixed my washing machine. The water pump was in bad shape. So, they replaced it and she’s running again. It was great. Get the most expensive plan to cover every single thing.

My heat pump wasn't working and the claims process with American Home Shield went smoothly. I was able to get someone scheduled, and the repairperson came out within a couple of days and took care of it. By having AHS, I know that if I have a major repair, I can get it taken care of without a lot of money out of pocket.

It was the second time my heater was broken and there was great follow through on the HVAC guys we had. There's an HVAC guy here that's amazing. It's really hard in a border town to find that. I asked the warranty specialist if it was possible for me to get him and she worked it out. He troubleshot and saw that it was an electrical issue as well as the HVAC. Galvan Electric came out came out to replace the circuit breaker. It was the HVAC guy that said they are good so it was coordinated for me. The technician told me that he had to replace the circuit breaker with the same kind but there was a better brand.

We had a claim for the washer and the guy that showed up knew nothing about what he was doing. He had no personal skills. We had two service guys here at the same time. I was upstairs with one, and my wife was down here with him. My wife turned the washer on and he said, "Oh, I don't hear no noise. I'm leaving." My wife said, "No, it's not draining." He wouldn't even look us in the eye. He was very introverted. It was weird. He said, "So, there's nothing I can do." Then finally, my wife said, "No, you're gonna talk to my husband."

The contractor was there on time. It was next day appointment. They were fantastic. American Home Shield works great so far.

The heat wouldn't stay going and would give out on us. When we were awake, we could feel it getting colder. We would turn the furnace off then back on and we were fine. But when it shut off during the night, we were waking up to 50, 55 degrees in the house. I asked for service on Friday and I was told techs would be here on Monday. There was somebody else who had a bigger emergency than I did. It wasn't a big deal. The tech who came was very nice and professional. He identified the problem quickly. He could have fixed it when he was here but he had to order a part. He came back when the part came in. The unit is great.

We had a leaky outside faucet. American Home Shield had a smooth claims process for it. The technician knew what he was doing, he got a part and had it fixed. We thought there was an electric problem and shoddy wiring, but it just needed a couple of caps. Overall, AHS is great for the big stuff like plumbing, AC and electric.

I've had American Home Shield for a while. And I got them because I have always lived in apartments. If there's a problem, I don't know who to call for half the stuff, like if the refrigerator stopped working. They get ahold of whoever to fix it. But with the washing machine, the person that AHS told me to call's phone was disconnected. I couldn't get ahold of him. He gets so much business and he gets tired of answering his customers' calls so he just turns his phone off. So, I had to call another company in Texas and get them to reassign it to somebody else. There are four of us and no washing machine. And I have three girls, so we go through some clothes. It just made it take that much longer to get it fixed. It should have just been a one call, I submit the ticket or whatever, and it would be taken care of. But it was not like that.

This is the first time I've had a home warranty and so far, so good. Recently, the overflow valve on the hot water heater went bad so my hot water heater kept draining. A plumber came out and replaced the valve on it. He did a good job and was very professional. I submitted the claim on a Saturday. The contractor was closed Sunday. I called them Monday morning, and they were out here at 1:00. It was pretty quick. However, I would have rather had the opportunity to talk to a live person instead of doing it all through the automated systems that American Home Shield has. It was easy to do but it didn't give me the information. I had to search to find out when this company was going to call me or do I call them. It wasn't forthcoming.

I was having a leak from one of my copper pipes. When the plumbing company came, I had to have some more work done before the drip and leak were actually pinpointed. When it was pinpointed, I called them back and they fixed it. American Home Shield offers a variety of services. It’s a good thing because you’re getting great service. If you don’t get good service, you call them back, and they will fix it. They’ll not charge you that $100 every single time. The first time I called them, I had to pay that $100, and then when I called them back, I wasn’t charged, so it’s worth it.

The only complaint I have with American Home Shield is that I can't talk to a human being. I always talk to a computer and they don't answer anything. The only time I talk to a human is when they call back. But other than that, their contractors were very good. They were on time, neat, and quick.

I had a hot water heater leak that came into the house and onto the carpet and soaked the carpet. It was a pressure valve release that the tech said that was the issue and he fixed it immediately. They came out the same day as an expedited call, and they were able to take care of the issue. On the call prior for service, I had an issue with a leak in my ceiling. The plumber came out and he said it was one issue. When I called back to get a second opinion because it was still leaking afterwards, it took a while for American Home Shield to address that issue. So, I was not happy about that situation. But I was able to get a plumber out, and they were able to fix the issue.

I've had three claims with AHS. One was for my oven where the hinge was broken on that. The techs came out and fixed it. Then right now, I have two open claims. One is for my refrigerator where the ice dispenser is broken and the other is for my dishwasher where a pump is broken. Using AHS makes things pretty simple. I have one place to go and they find the right people to come out and fix the problems. Their claims process has been good, too.

Our dishwasher was leaking. The vendor came and did what they needed to do. The only complaint I had was waiting on the parts for a week or two. But there was nothing I could do about that. Otherwise, they were professional.

Ambient Air helped tremendously with our heating issue. Everything was excellent, professionally done. I would recommend AHS. The only thing is, the price went up, like everything else.

The boiler had a hole in the piping and Farmington Heating & Metal Company came in. They fixed it and flushed the system out. They were very thorough and they cleaned it up even better than what they found it in. I wish I had known about home warranties before with previous homes that I've owned and that I was a little bit more educated. People see that it's a big payment but you can make monthly payments instead and it's still cheaper than if you have to replace a hot water heater. The hot water heater would be 900 but we use American Home Shield for $600 a year so we save money. It's a huge benefit. But I would like to see AHS add an extension of the home. When we bought the home, it has an in-ground pool and we've had some serious issues with it. I would like to see that being offered or have an additional charge to incorporate a warranty on the pool as well. Other than that, it's been a great experience.

My heat pump wasn't defrosting. The techs checked it out and it stayed iced over. The techs swapped out the circuit board on the heat pump. I noticed that problem only when it was below freezing temperature and we haven't had that type of weather since they fixed it. But, it works fine. AHS's site was really convenient and easy to use. The service I got from the contractor was really good.

The dryer stopped spinning. GM Appliance Service told me the belt was loose or off. They put it back on and it’s working fine now. They came for the dishwasher first. They found a piece of glass somewhere in the tube. They showed me the piece of glass. It wouldn't drain and it wouldn't start. But it has been working fine since they left too.

The ice maker was not making ice. I notified AHS by phone about my claim and the process was easy. Then, the techs kept me up to date about the part coming in and setting up the appointment. I was very pleased.

So far, so good. We had an outlet that needed to be replaced. We pay monthly then paid the $75 for an electrician to come out and fix it. It would have cost more if we had it fixed somewhere else. The guy was super sweet too. We also had a past repair for the pilot light of our water tank and that went great.

Doing the claim over the phone was simple and fast. The person who came out was very nice, informative and went out of his way to answer extra questions that we had. Initially, the tech guy fixed something. But it caused other problems. So, I called again and the techs came out right away. They ordered those two parts that the fridge needed and fixed another thing that we were waiting to fix. They had gotten the part but they are still working on fixing a couple more things.

The siding of the refrigerator had a hole. The tray couldn’t stay on it and it was not replaceable. I had to call five times for AHS to get it resolved. Even the company said it needed to be replaced. But the company uploaded the information. They said they didn't see it. Finally, I had to be on the phone with the company with American Home Shield for them to realize the refrigerator really couldn't be fixed. I told them, if they didn't believe the company, come out and look for themselves, and then they finally replaced the refrigerator. Then on the other stuff, the company called me yesterday saying they got all the parts for the dishwasher.

They get a repair tech to come out pretty quick and the tech would assess the situation and fix it, although if they have to order something, it takes a little longer. We've had them do the garage, the washing machine, and the dryer. This time, we had them do a sink and that one took a long time. I was frustrated. But what happened was it hit right at that cold spell, so they had frozen pipes everywhere and blockages. I understood that. Other than that, having the warranty, I know I'm just gonna have to pay $100 -- unless there's something else not covered -- and it really saves me money. It might seem like a lot of money but if you have any of those guys come out, it's a fortune anyway.

I would like to be able to pick my contractor. If I prefer Sears, it would be nice if I could do that online instead of having to call. Sometimes the contractors are not the best. I've had issues with plumbers and electricians occasionally not calling. I've had to call them. But lately, it’s been good. The plumber was very good. They texted me on Sunday asking if they could come the next day. That was really good.

I had a busted pipe in my house. Everything was done really well. The techs did what they said they'd do and they did it in ample time. It was a very good experience.

The heater was not working. Bennett Air came out and they were fast, helpful, and knowledgeable. Then, I had a plumbing issue and the contractor had to order a part. When they came back, they said they needed to replace my whole shower system, which I didn't want. They didn't tell me that they had to do it and everything I had was brand-new. I didn't get it fixed.

I had a mechanical issue with my heating. Instead of blowing hot air, it was blowing cold air. We got a burning rubber smell from the vents and it turned out to be a bad solenoid. Somebody came to fix those. American Home Shield is like any other home insurance company. They’re all right.

My dishwasher wouldn't drain so I called AHS and a tech from Maple Leaf Mechanical came out. The repair done was great work and he was nice and friendly, but not too friendly.

I had a great experience with AHS. It took a little time to get everything lined up, but it went very well. Initially, the blower for the furnace won't shut off. The tech got it to where it would work. Then it went to messing up again. He said that he would come in and he did some more troubleshooting. Said there were several other problems, and the unit had to be replaced due to its age.

I had to call Top Notch back twice because the garbage disposal was broken and the very next day, it stopped coming on again. The same gentleman came back and after looking at some things, he said that it was not a plumbing issue. It was electrical. It was something with the breaker. So, he said that he would let American Home Shield know, and they will call me back to send a electrician out. They're supposed to come today.

I've had American Home Shield for two months and I've had two claims. I called for the faucets, the kitchen faucet and the bathroom. There was a leak under my kitchen sink and the service guy changed the hose to make a direct line. He was professional, but he was supposed to come back for another issue and never showed up. I haven't heard from anybody.

We had a backup in the home and I wasn't sure whether a water line burst 'cause we had some extremely cold weather. I came to find out, it was a clog in the sewage line. The tech looked at the situation, evaluated it. He told me everything he was doing and came to the conclusion that it was outside. He looked for the clean-up section part where you go and you clean out the sewage line, but he couldn't find it at the time. He advised me to call the city and to get them to take care of it. He was helpful. The AHS reps have also always been very polite and helpful.

The heater was working fine but I wasn't getting any heat in my bedroom. I called once back in December but I never heard back from American Home Shield. I called back recently and rescheduled it. I wanted an idea of where I was at, what was going on and what I needed to do. The repairman determined that somewhere along the line, they changed one of the hoses that went into the living room. It was the main one that fed everything. He said they enlarged that one astronomically over the ones that went to the bedroom. Because that one pipe was so big, it was taking everything and nothing else was getting fed. He said, "Cut this one down to almost nothing, and you'll get heat back in that area because everything's wanting to go right here because of the size of that one tube.”

Before, it would take a lot longer to get a response from American Home Shield's customer service, but now, it's so fast. I like that. American Home Shield also has good quality service from their contractors. I had a bad experience with Gary Appliance Repair though. I put a request for my microwave which was not warming up my food. When the technician came, he was getting instruction from the phone. He spent two, three hours then said that the two parts were not working. He told us that he ordered, and it would be fixed once we receive the parts. Later on, he came with the parts and again, it was two, three hours he was on the phone. Then he said the parts that he ordered were okay but there was another issue with another part. He was requesting American Home Shield to replace the microwave.

I love AHS. It has been fantastic. Unfortunately, we've had to use it twice in the last year, but it was so easy to submit a claim. Didn't even have to think twice. One of our issues was our hot water tank. I was panicking cause it was leaking. I still managed to, in my cloudy, like panicky brain, able to file the claim super fast. The techs gave us instructions over the phone on how to stop it, how to turn it off and relieve the pressure. They were super helpful. Dealing with the different vendors has been super easy, as well. They have always been friendly and helpful.

The repairman that came out for my refrigerator was pleasant and is same person that comes out all the time. The only thing that I don't like with American Home Shield is if you have an emergency in the middle of the night, you don't understand the person on the phone. That's very frustrating if there's something going on and you wanna talk to someone to get someone out immediately.

I had an issue with my water heater, so I had them come out and do a few things to it. Everything seemed to be going well on it. The whole process was easy. It was resolved the first time they came out.

The only issue I have with American Home Shield is that when it's really hot in the summertime and something happens to the air conditioning, they contract with AC companies that take forever to come and that's just unacceptable. They should look for contractors that are much more responsive. Also, AHS needs to fix their calling wait times. I called an AC issue claim in and waited on the phone for an hour and 15 minutes and they had to transfer me to somebody else. It's just impossible.

American Home Shield is somebody to go with. When the bathtub was stopped up, the plumber who came was pretty decent. He explained what they had to do.

I had a loud and heavy gas smell, which I'm still having every time I turn on the stove. American Home Shield got someone out in a timely fashion. The customer service department is very nice. However, I paid $75 and the tech didn't do anything. He didn't inspect it. I just told him what the issue was and he said, "That’s normal for this type of stove", told me to put the vents on whenever I put the stove on, and left. AHS should set the expectations as far as what will happen and what can happen. If that vendor couldn't help, it would be nice to know that AHS could send out a different vendor.

American Home Shield's service sucks. You can never speak to anybody and there's no follow-through. When they tell you they're going to call you back, 90% of the time, they never call you back. The way the warranty program was initially sold to you and the way it really pans out in the end has changed dramatically now. I haven't really had to use it other than to make a call recently. I had them come out and check something out. Everything panned out okay from that particular deal. But in the past, things that they said they were going to do and things that they supposedly want didn't play out the way they said it was going to. The communication with them is the worst thing and their follow-up was even worse.

American Home Shield has great customer service. All the tickets that we put in were resolved within a week of us putting it in. Everyone who came out to fix whatever the problem was were very respectful and knowledgeable, and knew what they were working on. One day, I went into the bathroom and my feet were cold. It was because a pipe behind the toilet had been leaking so, we turned off the water and waited for the plumbers to come fix it. And they fixed it within 10 minutes.

We're early on in our process with American Home Shield. It was super easy to file our initial claim to get the problem we were having with our plumbing checked out. The plumber came. He submitted a request for some additional work, and we're still waiting on that to be approved or not. When I've called to ask, they've been very helpful but it's also taking a little bit longer to get the claim either approved or denied than we hoped it would. It's been more than 48 hours at this point and they did say we'd hear back by end of business today, but when your plumbing's going wrong, you want it resolved quickly. Super Plumbers said we could call if we had any questions about the plumbing issues, but until the request gets either approved or denied, there's not really a ton of reason for us to contact them. They've been great. It's just really early on in the process.

My icemaker was frozen up and technicians had to replace some type of heating element. The icemaker only worked for five days. The technicians are coming back out next week. Overall, the service was well. Requesting this service happened and the technicians were professional. I'm happy so far.

The service with them has been very good. But if you try to get them by phone, it's a struggle. Also, sometimes service is a little slow due to the supply chain right now. When I had my air conditioner replaced, I had to wait five months for the condenser unit to come in. But other than that, it's fine. Recently, I had a claim for my microwave and oven and the techs did very well. But they didn't complete the repair yet. They're trying to get the light for my microwave right now.

I'm very pleased with the service of AHS. I submit my claim online and normally, there's a tech here the very next day. I've used them twice in the last month and they've been great. The techs have been very knowledgeable. We're older, and the first guy that came out was younger. We were leery about that, because he was so young. But he was very smart. He found the problem right away and told us what went wrong and what to do next. He fixed it so our power came back on. It was great. Then, the next thing that happened was the washing machine went out. That guy came out, and he had it fixed, too. Within 24 hours, things are fixed. It's just wonderful. I really like having AHS. AHS gets things fixed. I don't have to call a whole bunch of different repair companies to get something done. I just let them know and they arrange everything. It saves me a lot of time and I get things fixed quickly and efficiently.

I had some leaky plumbing. The plumber came and did his work quickly. He was very professional, clean, and quiet. Having American Home Shield has been good for my age as I can't do the work now and it's hard for me to find contractors that can do the work because I'm not in the workplace anymore.

The kitchen faucet was broken, so the contractor had to fix it. We requested the service and it was so fast. We were so happy that we got an appointment soon because the kitchen faucet is something that we need. The guy that came in was super kind. So, we were so happy with our experience with him. We are happy to have American Home Shield. I hope everyone's experience is the same like us.

Recently, we've got an AC unit replaced, we also got a water heater replaced. So far, so good. Price Right was nice. They got the job done and explained everything. So far, the contractors of AHS have all been good. They've been better than the people I've dealt with outside of the warranty.

American Home Shield has worked for me because they have good contractors that they assign to the project and they always resolve the problem. If they can't resolve it, they come back and redo it. Also, they're always timely, polite, reliable, and consistent. It’s been great.

We've been without a furnace now for three weeks. Sometimes the process of getting things fixed is slow because we have to go through the vendor, and they have to get clearance through AHS, and the parts are backordered. So we have decided, on the furnace, we'll just do cash in lieu and replace it, rather than wait another six weeks for the part to get here. My son thinks I should drop the coverage because it says, replacement of appliances. Well, the times that I've had problems, of course, I'm gonna take the cheapest way out and try to just repair an old appliance, so it's not always measured up to what I thought I had for coverage.

The furnace quit operating, and there was a control sensor that had failed. It turned out, that the igniter for the furnace was defective. When the tech that AHS sent was here, he realized that there was an operating issue. We had the old thermostat. We bought the house two years ago, and the previous thermostat was still in a box here. So he removed and installed a new one. Very accommodating. It was appropriate because the furnace did not operate properly until it was replaced.

My heater didn't work anymore and the power light wouldn't stay lit. I made the call to AHS and it took the techs a week to fix it. So for a week, we were without heat, it was getting down to 10 at night, and those were some of the coldest days in Alabama. I kept making calls and the contractor said that AHS has not approved the repair. Finally, I got them to approve it on a Friday, then a call was made to the company to tell them that it was approved. But they couldn't come out until Tuesday. Other than that, the techs were excellent and the heater works great now. I had a bigger problem about two years ago with the air conditioning. I went ahead and paid for it because it was in the heat of the summer in Alabama again, and it took us six months or more to get our money back.

I was having an issue with my refrigerator and when I called American Home Shield, the rep was very pleasant. The first contractor they sent me was not going to be able to come out for almost a week. So, I had no service with my refrigerator. It wasn't working right at all. So, I called AHS back and they gave me Burrows and Company and their response was expedited. It was fast. They replaced the refrigerator and the replacement exceeded my expectation. They gave me what the value was and I was able to use that towards a little upgrade.

In the past, service was very bad. They took too long to answer their phones. Also, the people they use for service weren't very good. But they've been much better now. I had some electrical work and they did a good job so it worked out well. With AHS, I have convenience and I save money.

ABNation fixed a leak in the main filter of the pool. I was very satisfied and I would recommend American Home Shield.

The gentleman that came out from All Desert Electrical was very professional and honest. He told me more than likely that the fixtures that I had him to look at would not be able to be repaired via my home warranty. However, he still wrote the report and took some pictures. I just got a letter from American Home Shield a couple of days ago which was dated December 27th. It took it almost a month. It would be easier if they straight up let me know if what I'm calling for is not covered instead of taking my little $75. Don't let me go ahead and schedule a service that they know is not going to be taken care of. But when I had an issue with my garage door, a contractor came out and fixed it.

The claim submission process with AHS has been very seamless. I did have one issue with a washer that was a little bit of a challenge but mainly because the washer was a challenge. But three people had to come out to diagnose it before I got a washer replacement. In the end, the washer was replaced. So, I’m satisfied with the end result. I was just not happy with the length of time between calls and washer replacement. We also had a claim for a disposal repair. The tech was great. He did quick diagnostics. He replaced it while he was here. We had a good conversation. He was very respectful of our home and the workspace.

When my dishwasher was going out, American Home Shield had someone come and fix it. Having the warranty is very convenient. I don't have to call a lot of people asking for quotes, and it's a good way to do business. I just put in a request, the techs come and I pay my service fee. It's always very seamless, and the techs are always very nice and knowledgeable. They resolve the problem too.

The technician showed up when he was supposed to. He was knowledgeable. They needed to order something but the timeline met our expectations.

I had an electric problem in my closet in my room. I called American Home Shield and told them what the issue was. They took it from there and chose the company. The tech came in and first took off the electrical unit where the switch is at. Then he looked in there and tried to do something. But it didn't work. I let him do his thing and then after a while, he told me it was fixed. It was good to go. He was a cool dude and he got the job done. It was a great experience.

Having American Home Shield, I'm able to get my stuff fixed. When the AC wasn’t working, Myers Comfort came out and they were able to do the repair in two weeks.

An air vent didn't appear to be blowing so I placed a request online and AHS's site worked really well. R Harris AC & Heating came out and it was very professional with them. The problem could not be resolved but they left a few options on the work order of some things that their company could help out with in the future. I can't exactly read what they are, though, and there was no other follow-up from American Home Shield.

The fan wasn't turning on by itself. The heat was not being produced very much at all. The tech discovered the problem that the thermostat to the heat pump wasn't somehow connected so it wasn't producing heat. But it's been working fine since then. The tech was able to fix the issue.

I had an issue with the dryer and I filed the claim on a Saturday. The guy called me Monday and had me describe the situation that I was having. I gave him the serial number and the model number of my dryer and he said, "This isn't a part that just people have randomly sitting around because they differ model to model, from manufacturer to manufacturer. I'll order it for you today. Give me a couple of days and I'll be able to swing over and install it for you." He called it a skirt on the timer of my dryer, and it snapped off, which threw the timer off and one couldn't find out which setting the dryer was on. It's like a little plastic circle that attaches to the knob that will identify which cycle the dryer is on, so that knob has to be replaced. It took a few days and then he called me back. He came and knocked it out in five minutes.

I had an appliance claim to American Home Shield for the dryer. Someone contacted me by email the next day. The timing really met my expectations.