American Home Shield Reviews

I've had some stuff done. One of which was a fireplace furnace. I paid the deductible and they contacted someone and they simply said, "We don't work on those." And that was it. So I had to call American Home Shield back to get the $100 deductible back because they couldn't find anybody to work on it. Then I had an air conditioning unit go out. I’ve submitted a claim. The guy came out and looked at it. American Home Shield had just simply said that it was due to some installation error like someone didn't install it right. So they denied the claim.

I had an electrical issue and American Home Shield replaced the original contractor because he was terrible. He took about a month and a half to do the job. Then Harvey Contractors came out for the same job and they did it in about two and a half weeks. They called, scheduled, and they were here within the week. Within a week, they were here with the piece. So, I was really happy with them. The gentleman was really professional and he was also kind enough to give me little tips on how to work with the other appliances in my house. They went above the call of duty there.

My refrigerator was leaking, and American Home Shield sent a tech out who fixed it the same day.

I had a problem in the beginning trying to get the refrigerator repaired. Every time, Sears would order parts and those wouldn't fit. The last contractor sent, Paul's, got right on it and got everything rolling. AHS finally decided that they would give me another refrigerator and that worked out fine. AHS is supposed to be replacing my wall oven but they don't have a white unit. I'm just going to get the stainless steel one instead of waiting for white because where it is positioned in my kitchen, nobody won't see it but me. But AHS gave me a choice and I was able to find a white one 26 miles away from my house. Everything that I've asked them to do so far, they've done.

I've had two service calls. The first one was the next day for service. The second time, the techs came two days later, so it was not too bad. But, AHS's monthly prices could be lowered a little bit.

I had two toilets that wouldn't flush and the contractor was excellent. They responded promptly to set up an appointment. The appointment was very soon. It was a matter of a day or two and a gentleman showed up on time. I asked him to remove his boots and he was more than happy to do that. He came in and looked at both of the toilets. What I liked about him was he took a lot of time to explain to me what was going on. We used American Home Shield last time at our other house. We used it again this time when we bought a new house and both times, the experience is very good. We're very happy with the home warranty that we have.

I've had to use American Home Shield quite a bit over the last few years with purchasing a big home that had two of everything. It was a little rough during COVID for a bit to get through and it was also a challenge with the amount of vendors available to us where I live. But other than that, for the most part, I've enjoyed the service. But we just sold that house so I need to cancel my policy. Overall, for broken air conditioners, heaters and dishwashers, AHS has been fine. But when I had a leak that I had to remove some of the sheetrock between two floors, their list of plumbers were not ideal. I ended up opting not to use them and paying for it outright instead. Also, the premiums were starting to go up so I was gonna start looking at it a little closer of taking that same yearly premium and putting it in the savings account, as it crossed the threshold that didn't make sense to be paying that plus the $75 deductible every time you did a claim.

I filled a claim online and American Home Shield assigned me a plumber that they're associated with. The plumber came and did his job. He was very professional and quick. The whole process took 24 hours. Everything is perfect now.

When I signed up with Home Shield, I was more than pleased. There was a time, though, when I had a claim for my washing machine and they told me that they could work on it but then, they said they were going to replace it. But I enjoyed that during the times that we couldn't use the washing machine, we got reimbursed for going to the laundromat. Also, there have been a couple of times where I’ve needed assistance really quick, like for my furnace. It was cold and by the time they finally came out, my brother had dealt with the issue. Then, we had Wright Jones Plumbing come and check out an item that needed repair. They decided I need to get a new one so we did. The only thing was that Home Shield took care of the cost minus the installation. They did the installation but the money for the parts needed to install it was out of pocket and that was about close to 300 bucks.

One of the pipes in my wall was frozen. The contractor came out but they didn’t do the job that day because they needed the part. The tech ordered some piping and one baseboard. Then I called and said, “Hey, your guys ordered a part. But we're expecting a blizzard in Connecticut and low temps.” So, I asked if they could make sure they’d get out before the blizzard. The tech said he would put me in for Friday before the blizzard. But that didn't happen. So I went through the blizzard with more pipes freezing and I tried to do propane tank heaters in the basement to keep the pipes from freezing.

My air conditioner messes up almost every year, and I get a call every year. American Home Shield has been really good at helping me get my air conditioner fixed. Overall, the claim process isn't bad. I've never had problems until this year because I had three vendors, back to back, put that modification down on their work order instead of just saying what they had to do. Originally, we had somebody come out and there was a power drop from the inside box to the outside box. AHS sent us an electrician to come out to fix that. We had power running in the line originally. Then for whatever reason, we lost the power to that line. They were going to have to run a new line from that power box inside to the one outside. They put on the work order they had to do a modification. So, it wasn't covered and we got it taken care of ourselves and got the electric working again.

AHS has been really good. We've always had them forever. We had a problem with the pool recently. The guy fixed it. He was really good and very courteous. They get out quickly most of the time. But sometimes, they can't because of the weather and sometimes they're really swamped with work.

My furnace wasn't working. I did a claim with American Home Shield and everything worked well. A tech came out on Sunday and he was very nice and helpful. He fixed the furnace. I had an ice maker fixed through American Home Shield as well and that was great. Anything that I've called about, they had fixed.

My unit was making a funny noise and wasn't working properly. It didn’t take very long at all for the tech to diagnose the issue. I had my mom there and I was on the phone with her. It took about 20 minutes. Everything has been working alright so far. I've used American Home Shield twice. Every time I’ve used them, I’ve had to pay, but considering the money that I had paid versus if I did not have them or any type of warranty, it would have been a lot more. So, I would recommend to anyone, if not American Home Shield, at least look into getting some type of home warranty. Also, every time I've called AHS, I've never had to wait a long time to get someone out there.

We're glad that AHS covered our latest and only claim this year. The contractor guy was great and he took care of it. He was going to go into the house to see if there was water under there from that leaking toilet. Having a small amount of floor that was damaged in the home, but not bad enough to really leak into the next level, but it saturated that pressboard junk that everybody uses for flooring in a new home. When they got it all replaced, there was always a little bit of a void, or a moat, around the drain hole where the toilet goes. If water leaks can sit down in that and it only can go down and it can't come out.

I called in a claim and they set up the service. The tech came out and he told me he got it working. He checked it out and said everything seems to be working the way it should be. Overall, I’ve had all good, positive experiences with American Home Shield.

American Home Shield has been good to us. When our garbage disposal quit working, I called them and filed the claim in the morning. They sent somebody out and had it fixed before 1:00 that day.

American Home Shield replaced the furnace that was not working. It just took a little longer. The third party waited for the part for the furnace to implement it. But so far, everything is good.

I had an issue with my water heater. I called American Home Shield and service people came out right away when they got the service number. But as to how fast I got the service number, I had to wait five days for that. I would like to speak to somebody that's higher up because that was unacceptable. I had a credit that was on my account. American Home Shield kept passing the ball then it got sent up to the escalation department. I never heard back from them until I really pressed the subject. That aside, the service people that came out were able to fix the issue with the water heater.

The kitchen sink was forever leaking and the handle was in need of replacement. The contrator was great and I have highly recommended him. I will use him for my own private things as well. But I've had frustrations with AHS. I'm currently awaiting a refund on a renewal.

So far, American Home Shield has been great. I like what I've received as far as the services are concerned. I put a claim in for my heating unit and the representative was awesome. He was very thorough in explaining to me what was going on and it didn't take them long at all. They were very timely with getting back with me and getting the job done. I am totally satisfied with everything that they have done. Being able to have a service such as American Home Shield to give me that quality of service is great.

I have had difficulty with American Home Shield trying to deny several of my claims. They are quick to deny things without getting all the information. For the most part, they have done very well with regards to quick fixes. But if we're talking about replacement and bigger issues, you're going to get pushback from American Home Shield. When my heater went out, one vendor came out and was saying there was water damage. But the water damage was from 15 years ago. My roof leaked and it happened to be up in the attic. They saw that the platform got damaged. They tried to say that it was current water leak. American Home Shield was trying to dismiss my claim. I was very upset and had to get a supervisor. I told them it had nothing to do with the heater. It was the foundation that was on. Then Relaxed Heating and Air came out and fixed it.

Using the website of AHS makes it simple to put the claims in. I had an issue with my heat recently. The technician was great. But the company itself was terrible. It's impossible to get in touch with them. I'm still waiting for the issue to be resolved. I've never been able to reach anyone on the phone. I've sat on hold for 20 minutes, never really been able to talk to a person. So I ended up having to call back American Home Shield. They were able to get in contact with them, but I've never been able. AHS needs to vet their contractors better.

The toilet was just running and it wouldn't stop. The guy showed up, and he was very quick. He just put a new ball and cock, toilet valve and nut and shortened the chain. Now it works, so I'm very happy. Usually, the claims process with American Home Shield goes pretty smoothly. I'm having a tough time with this one claim going on right now. It's unbelievable. It's for a washer that hasn't worked for quite a while. They sent out somebody who took a long time to get back, which is fine. I know we have supply problems. The guy came back, and he never noticed the first time that it's a gas dryer. He said, "Well, I'm not licensed to deal with gas. I can't do this." So, then he said, "I'll come back with another guy and we'll fix it." But I never heard from them again.

My water heater had a leak out of its pressure valve. I did a claim online and American Home Shield's website was easy to navigate. I got an email from them within 30 minutes. A guy came out and replaced the pressure valve on the water heater because the unit was throwing weird codes. The gas regulator part was replaced too. He did what they needed to do and everything was fine.

My AC claim went well. The tech was very professional and thorough. He had to replace a part and him being was very instructional is what I liked about it. He gave us different options but what would be best. I was very pleased with him. But AHS said they couldn't do the claim for my roof and I was very disappointed. The answer they gave me didn't make any sense. They said it wasn't wear and tear and it was actually from the snow. I didn't understand how that wasn't covered. That’s what’s gonna make me reconsider either re-signing the contract or even getting that extra insurance, because I purchased it just so we could be covered.

I have had three problems where I had to contact AHS, and they all had to do with the air conditioner. They promptly set up the Chesapeake people to come out, and they were wonderful and professional. I couldn't be happier. They worked so quickly and they get back to me right away. I'm so glad I took this coverage. I was going to call them today because I have an automatic withdrawal each Mont for my payment, and it looks like they did not take the whole amount out there. There's $100 deductible because I had a repair that needed to be done but then I can't find where they have taken out the payment for the month of February. I didn't want to lose coverage, and I was kind of worried about it.

Our toilet was running and it needed some replacement parts. The contractor responded quickly. They came out and did what they needed to do.

AHS has a quick turnaround but they don't follow through very well. And when you try to unsubscribe because you're angry because your customer service is pitiful, they give you the runaround. They connect you over four times and you get hung up on. I recently had a claim for my furnace and the techs had to come back out later and replace a part. I'm not a heating and AC kind of guy, but usually, if you got it fixed up and you got to fix it again in a couple of weeks, it means you didn't fix it in the first place, you just got it going. But the people were nice and they responded quickly. I also found out that I had to get a membership with them for them to come out here on a weekend because they don't answer American Home Shield's request except on Monday through Friday. So if the AC breaks down on a Saturday, you have to wait until Monday for them to respond to it.

There was no heat coming out of the unit and the tech found a broken sensor. He was efficient and fast. He came out, diagnosed it, got the part and put it in. It took a day. My dishwasher had a broken tray and the light that had to go in, and it took a week. That was over a little bit of time. Everything is working but I still am getting a flickering light on the light in my office. I wasn't that satisfied with who came out because he was dismissive of it and was so sure it could be my refrigerator. But I unplugged my refrigerator and it changed. I told him that if I plug anything, the vacuum seems to make it flicker too. So, there was something going on.

The furnace was making a grinding noise one day then later that same day, it stopped working entirely. The response from the contractor was good. They called me real fast to set the appointment up. The tech came twice. The first time was to assess it then he came back with the motor. Both times, he was right on time. He did the first assessment pretty quickly then fixed it pretty quickly too. This is the second time I've submitted through American Home Shield and their techs are very knowledgeable and helpful.

So far, AHS has been excellent. When I call, they're right on the ball. They have someone out within the next day if possible. For my recent claim, the washer wasn't spinning. The guy came out the next day and he took care of it. He was very knowledgeable, professional and when I talked to him on the phone, explained it to him, he knew exactly what was wrong with it.

I removed my washing machine, had it unscrewed from the valves in the back by the washing machine, then installed some flooring. Then, I was going to put my washing machine back on except when I opened the valves, they wouldn't seal as they opened so, they were leaking. I was able to stop the leaking from just closing them back up and I thought that if I would open them up again and see if they'd not leak as they were connected to the washing machine. Unfortunately, that was the case. They also looked corroded and like they’ve been there a while.

My icemaker quit on the refrigerator. I called American Home Shield to see about having it fixed, and then they sent me an email right away and said who was going to be doing the work, and that Jack's Appliance would be contacting me, and they did. So it went pretty smooth. The guy that came out was really good. He pulled the refrigerator out and started checking everything. He said, “I know what it is but I've got an order parts because I can't fix it the way it is.” I asked him how long would it take and he said, “Oh, I should be able to get pretty quickly.”

I call AHS when I submit claims and they normally answer soon as I call. But I had a claim for the heater, which the contractor, Hospitality Heating and Air, was out here five times for and their response time was always two or three days. Then, the technician noted that my disconnect was one of the major issues and they sent an electrician out here. It was running correctly when the electrician got here and he said there were no problems. But the disconnect had a crack in it where the fuses go. Any side vibration or something would stop it from getting the right current and stuff. Performance Air then came out and they were nice and polite. The technician was timely and informative to me. They put a new disconnect on my unit.

I like American Home Shield. We will renew our policies. They have good communication. They send somebody out right away and the technicians are very helpful and professional. When our garage door opener stopped working, the person that they sent out fixed it right away and had it fixed within 20 minutes. I had one other claim with the dishwasher. The tech did end up fixing it. However, there was a piece that was broken inside of it. There's something wrong with the thing that holds it. But the dishwasher is working fine.

American Home Shield did their job. Our experience was good. They sent Air Pro Master out, and they put in a new heating unit. Our old one kept going out.

We were having trouble with a thermostat and it took a couple of days to get somebody there, which is a little disappointing on my part. Generally, I'll get a little better service than that. We also called yesterday. Our sewer was stopped up and I couldn't get anybody there. It seems like there's no sense of urgency. When your sewer is stopped up, you can't go to the bathroom or take a shower. To me, that's a bit of an emergency. When your house is hot, you can't get cool for two days. In this case, it took about a day and a half. Maybe in a large city, that's normal. But in a community like ours, I could probably call somebody straight up and have them out there in a couple of hours.

My washing machine was making noise, and I was worried that it was gonna break and spill water everywhere. The website of AHS was very good when I submitted a claim for it. The tech figured out what the issue was. I said, “What's next?” He said, “Technically, you can use them in the interim, but they're going to decide whether somebody comes out and fixes it or replaces it.” They ended up replacing it. It was great.

I picked up American Home Shield when I was able to afford it. The most recent thing I had done with them was the refrigerator. A young man did a really good job on what he did. He completed what he had but I didn't know it because some parts came to my house later on. I called back and they rescheduled an appointment because the refrigerator is doing the same old thing again. Everything in the refrigerator is freezing better than the freezer side. That's the downside of having it fixed. Other than that, the young man was very professional and he handled himself well. Someone is supposed to come out next week, on the 23rd, to try to fix the refrigerator again. On the whole, the claim process was not bad. Once you call American Home Shield, they'll go ahead and try to set up an appointment. The only thing is most contractors or people that they hire out are busy. It may take a week or two before they can come.

The heating unit was not heating the house. BLT Plumbing looked at it and said that everything was in “parameters” even though it wasn’t heating up. There wasn’t anything that they could do with the furnace. I ended up replacing it and putting a new furnace in. I dislike that a unit has to be a complete failure for it to be repaired. But other than that, I'm good with AHS.

My washing machine was not letting the water out so I called American Home Shield. They took my information and told me they would get someone out there. The technician that came checked out the washing machine, ordered the parts, came back then repaired the machine. Everything’s good. This repair made a big difference and I can get our laundry done. We've had three claims with American Home Shield so far and we've had a good experience. We've been very happy.

We had a really bad cold spot. We've got two furnaces and we had a hard time keeping the pilot lit on the older one. If we set it on 72 and it reached 72, it would turn off and we've been having trouble with it for about three weeks. When we submitted a claim by phone to AHS, our experience was great compared to every other one we've ever had. In the past, I have never been able to understand their reps' English and I'm a language teacher. It had been a horrible experience. But this time, the person explained everything and it was amazing.

The claims process was pretty fast and not complicated. I had an AC claim and it went very well. The contractor came out on time. I also had a claim for the stovetop and the tech was very professional, quick, and to the point. I'm still having trouble with it though and I have to give them a call in order to get it redone.

There have been some things that we've called American Home Shield for that we don't need them for. But then there are other things that they're really good about, which I personally appreciate. If we ever have an appliance that needs repair, we set up the claim. But sometimes it's not as expedient as we need. We had a leak and I would have preferred to have the plumber to come out immediately versus the next day or two days after I sent in the request.

I'm happy with the contractor that AHS sent out and with the product that they installed when they installed my furnace. But I started calling about the claim on December 5th and I did not have reliable heat until December 31st. First, they replaced a circuit board, then they came back and they replaced it again. And then they replaced it again. Finally, after about 25 days, they decided I needed a new furnace. I'm not mad but I'm really disappointed about that.

The first technician that came out for the washing machine thought he figured out the problem, but it wasn't it. So they had to order some additional parts and come back out later. But they got it all taken care of. It seems to be doing fine now. They did a really good job. I was impressed. They were friendly and they cleaned up after themselves. So it was fine. With American Home Shield, you don't have a big expense if anything happens. There's a deductible but having a huge expense not a surprise is peace of mind.

The drying element of my dishwasher was not working. I contacted American Home Shield and they sent a contractor out to me. Their tech diagnosed the issue and found that the element was non-repairable so he submitted for a replacement. I was contacted by American Home Shield to select a product replacement and they selected an installer for me. He came out and he did a great job. I had someone give the new unit a test run and everything was working fine. I would highly recommend American Home Shield.

We ran the heater, and the air and heat wouldn't come on. But I didn't check the breaker, so when the technician came, he said that the first thing to do is to check that. Apparently, it was off, and I didn't how it got off. We turned it on and everything went fine. I had dealt with them before. He's always treated me right and he's never overcharged. He could've charged me a lot of money this time, but he was honest and the breaker was just off. The company recommended him the first time I called AHS about my air condition and so I just asked for him ever since.

There was a company out of Jackson that was sent out on November 3rd. They called me to say they were coming and they kept their appointment. They were professional and they got my heat working. But it only worked for about five hours. It went out again. So I called the company because American Home Shield had given me their number. But they would not return my calls. They would not answer their phone. That went on until the 1st of January. It was a long process. I kept calling American Home Shield, and they were trying to reach out to the company as well. Finally, Hull A/C & Heating was sent out. They got my heat to work, and it has continued to work. Hull did an excellent job. They answered their phone. They gave me an appointment time. They came when they said they were coming. I've had no problem since they came out.

American Home Shield has responded every time I've asked. Recently, there was a gas smell coming from the gas dryer. The Quality Appliance guy came out to check it out. He said he thought that there was little gas getting into the dryer and told us we had to call a plumber. American Home Shield sent a plumber from San Antonio, which is 30 miles away. That plumber was unable to fix it because they didn't have the parts and had to order them. I subsequently called a local plumber that day to get it fixed because the gas was overwhelming, and it felt it was a dangerous situation. We were heading into the 20s that night and our furnace was run by gas. I paid $155 to have a plumber redo the pipe and the valve. After that, I called American Home Shield and told them what happened. They sent the Quality Appliance guy back out, and he replaced a bunch of parts. But gas is still coming from the dryer though not as bad as it was.

American Home Shield covers roofs, which a lot of warranty companies don't. That's why I went with them. My first claim was for a microwave repair. That was quick. I also had some roof repairs done. I put in the claim, but AHS couldn't find anyone to fill the claim so they gave me authorization to find someone. But there was a lot of paperwork that had to be submitted, so it was a tedious process. I ended up calling around to different roofing companies until I found one that AHS partnered with. But they didn't know they partnered with this company. So, I was able to be the middleman. I just wish I wouldn't have had to be the middleman and they could have communicated directly with one another.

I had a recent claim with AHS for a refrigerator and it was frosted up inside. The tech had to replace something in there. He came out right away, it just took a long time to get the parts. I also had a claim for the stove and it was the master board. The tech replaced that but then the clock was flashing. He couldn't get it under the same claim, so I had to put it under a separate claim. That was not good. But I'm satisfied with AHS.

Being as I’m up there in age and my husband also, it's a nice thing to have to call AHS when you don't have someone to help you with something that might be broken. They do ask you a lot of questions when you call in on a situation, though. For instance, they serviced my refrigerator the other day and when the man got here, he wanted to know what was going on. I told him what I thought it was but I called AHS because they were supposed to know what was going on if they'd look at it. And if it was not cooling, he should know that. Other than that, the tech was great. He ordered the part and he was back within a week to put it in.

I had several claims recently. One of them has to do with sink repairs and that has not been resolved. I'm just waiting. I spoke with someone the other day about it and there was a question about what the contractor said where American Home Shield would only pay $125 towards the repair. When I called, they said that's not true. Right now, that's going back and forth. I was told that the people at American Home Shield have been on vacation for 10 days. I was supposed to hear back on Tuesday. Today is Thursday and I still haven't heard anything.

My refrigerator went out so I called American Home Shield. Every time you get someone dispatched, you have to pay $100. A guy came out, looked at the refrigerator, and he said he fixed it. About two days later, the refrigerator went out again so I called the guy directly. He came back out and he said I needed a new water filter. I purchased one and the guy put it in. He cleaned out the thing and the refrigerator is back to working again. It lasted for about five days then went out again. I called the guy again and he said I needed to change the settings on the refrigerator. He corrected the settings and the refrigerator came back on. It lasted for about a week then the refrigerator went out again.

My experience with American Home Shield has been pretty good so far and I'm satisfied. I did a claim and a knowledgeable technician came out. He was out here to do his job. He thought that the outlet was the problem. There was really no way to check those things except replace them. That seemed to fix the problem. Sometimes, you get these goofy people that don't really like to do anything. So far, I've gotten a good technician with American Home Shield. the only thing is the monthly fee seems to be a little high. It’s almost as high as paying for house insurance.

I was satisfied with the contractor that recently came out. They were efficient, very friendly and knowledgeable, informing me on what was wrong. I liked them. They were good. Overall, the claims process has been good. But sometimes, they are outsourcing so the accent play into it. Other than that, they've been very, very good and very friendly.

I bought this house in January of 2018 and got American Home Shield right away. They take the money right out of my account and I've been perfectly content. That was 70 and now, it's 83 a month. This includes electronics. Otherwise, it would be $10 less a month. I made a claim to them for the first time because the belt of my dryer broke. I called them and they told me the contractor, Daybreak, would call me. They sent me information with their number. I reached out to Daybreak but was told, “I haven't heard from American Home Shield yet. I'll get back to you.” He then came and he repaired the issue. It took several days but that got done and I was happy. Everything was fine.

It's more expensive here in Hawaii to have a policy than on the mainland but American Home Shield always tries their best to send somebody over as soon as possible. When the air conditioner didn't work, the contractor gave me a call as to when they could come. From time to time, if there's ever a problem, they service the unit and have always been good. They made me aware of the fact that I could call them again if anything went wrong. The other thing that’s nice is that they are all vaccinated and boosted, and they wear their masks.

American Home Shield honors their contract. They had someone come out and they took care of the problem that we had. They did it in a professional and quick manner. One of our restaurants had bad commodes in it. They were not draining and filling properly, and they took care of it. They replaced the product that was bad about it, and now, it's doing fine. The people from AHS have always been courteous and they've always answered the calls that we've made over the years. The contractors have been great, professional and knew what they were doing. AHS is a good company to have in your corner.

There were a myriad number of things wrong with the house when I bought it and I ended up using Home Shield quite a bit. I love my service and I am so blown away by how competent and fair they are. The first claim was for a little mini fridge. That was not covered and I got my deductible back. When I had a sink issue, techs came and found that there was a hole in the pipe. The pipe was dissolved underneath the house. The issue was too big for the policy to fix.

American Home Shield provides reliable service and I'm pretty satisfied. There was a leak from the toilet bowl. The techs were able to fix it.

American Home Shield is doing a good job. I've been impressed with the contractors and the quickness that they come out. Six months ago, I had to call to do a request and now, the website is working. So, if I think about it late at night, I don't have to try to get someone on the phone. I can request it right on the website, and that's been great. One of my bathroom sinks was continually dripping and Hers & His Plumbing had Moen send out a new cartridge to put in there but for some reason, that didn't work. You can't just replace the cartridge without ruining everything else and they are going to talk to Moen about getting a new faucet to get on there.

I had two switches that were out. My two bedroom lights weren't working and the fans weren't working. Somebody came out and rewired one of the switches. The company was professional, timely and they fixed my problem without an issue. American Home Shield's website is great. I did my claim online. I was given the name of the contractor and who would be contacting me. They said the contractor will be contacting me within a day or two, and they did.

I had a crack in my dryer drum and it was addressed very well the very next day. I submitted it online through video. It was a new experience so I like that. They're doing a new process, so it's a lot quicker now.

The washing machine stopped working, so I called American Home Shield and and my experience with their rep was very good. They sent me a repair guy from Bert’s Appliance Repair and he came out three days after I made the call. He was here for 30 minutes and he said they had order a piece. But later on, they said they were going to replace the unit and that took almost three weeks.

American Home Shield's claims process, the technicians and the process of setting it up were satisfactory, but it's annoying that you have to keep calling them back and doing the same thing and getting a request to have them to come out to do a work order to redo it. If you don't get it before they leave, it would be considered a recall and a new work order when one action calls a reaction. They keep charging you a fee when somebody has to come back for a recall and file it as something new when it could've been on the same work order.

The toilet kept running and it needed not just the ball, but the apparatus inside and everything, and the tech that came fixed it. He was good. More currently, we had a refrigerator ice maker issue. Active Appliance was the company and I dealt with them, and I tried to call American Home Shield about three times and I never got through. I was just on hold, and I never got anybody. It happened just after Christmas, so it was over the course of about a month. Active Appliance did a video call first with my husband, and they said, "Yeah, we need to come out and look at it." So, they came out and looked at it and said, "Well, we'll put it in." The gentleman said, "There's a wire broken in the freezer door and we'll put it through American Home Shield. We have to get it approved." About a little less than two weeks later, American Home Shield called my husband and said, "We're not going to fix it. It's too full."

Later on down the line, you’re going to have home problems and I recommend American Home Shield. Recently, my heater was blowing out cool air and wasn't blowing out hot air. I loved the tech who came out and getting the service was a breeze. After I called AHS, the company called me back, then the tech came out on the same day. They had to order parts then the tech came back and fixed the heater.

My ceiling fan wasn't working and someone was able to come out and fix that issue. But I'm still waiting for them to find someone to fix my roof leak. When I first requested the service, it was a stressful process. American Home Shield sent somebody out to my house to look at the roof leak and they said that they were gonna be able to repair it. Then they called American Home Shield back and couldn't get anyone on the line but when they did, they said that they weren't gonna be able to do the repair. I had to talk to three different people on several different days before one person finally told me that I had signed up for a condo as my home instead of a home. So I had to restart my plan all over again because they said they couldn't just switch it over. After I switched it over and resubmitted the claim, I'm still waiting.

I had the furnace worked on and I was very pleased with the contractor. I liked the communication. They came out when they said they could although it wasn't as quick as I thought it would be. But I was satisfied.

The dryer wasn't getting hot. When the tech came out, he had to order a part but he came back the next day and fixed it. He was very nice. Everything's working fine. AHS was real prompt. I was satisfied with the service.

American Home Shield came with our home purchase and we had to use it several times our first year. We've renewed it and used it ever since. My favorite thing about it is that if something happens, I don't have to go through the hassle of trying to find the right person. I just go straight through them. The service comes pretty quickly. The technicians have done a pretty good job too. It's in the $800 to $900 range. But it paid for itself over the years so it's nice to have. We recently had an issue with the cooktop and oven and Sears came out. Essentially, the digital control board wasn't regulating the heat in the oven. We'd set the temperature to preheat and it wouldn't stop at that temperature. It would continue on until it got super-duper hot and caused errors. They replaced that board.

When I put the inquiry, the other providers kept calling back and it was almost like a pressure tactic. But I liked the way that Carrie, the service person with American Home Shield, dealt with me. Lately however, if I'm calling in, I'm not sure if I'm getting the right place or not. It's like a couple clicks happen on the phone then you have the operator come back. It seems like some of them are foreign operators. I don't know if my calls are getting hacked. I've had to disconnect a couple of times and recall. Another thing is I was locked out of my online account for quite a while and no one can seem to help me get it unlocked. That was one of the issues that I kept calling about that and they would say, "Let me see what I can check on my end,” instead of an IT person going to unlock or reset the password and send it to my email. I would love to get back into my account. I am looking to renew, so hopefully, I can resolve that issue before I do.

We had a leak and we couldn't figure out where it was coming from. We had to get a plumber to come and find it. We notified American Home Shield. Techs were gonna come on a certain date and we were also given the time. It was nice. A plumber came three days after. Communication with him was very positive and he knew what he was doing. He was very professional and courteous.

Family Heating and Cooling came out first and then, American Home Shield sent Bayless and Sons HVAC. They came out quickly and did a great job. I had no heat, and they fixed the problem. Everything was good but AHS needs to check the background on their technicians because Family Home Heating and Cooling are the worst people I’ve ever had come to my home.

The heater wasn’t firing off and the first few times that the techs came out, they didn’t fix the problem. But they did on the third time. You have cheaper repair costs with having a home warranty.

I've had the policy with American Home Shield for years. I've had two heating AC systems replaced, the house that I live in here and another house we had in Virginia. So, those are very expensive items. And if something like that breaks down, you don't want to have to go, "Oh, my gosh, how am I going to pay for this $2,000," or more. The product themselves, the cost is good. The service we end up getting in the end and savings has been awesome. But I have an issue with how AHS handles their customer service.

I've been here for just a month. However, the services that I've received from American Home Shield so far is great. Submitting the claim was just a $100 deductible. The contractor fixed the locks on my door. The tech took out my old locks, put in a new one, gave me a couple of keys and one that fits all.

I had an issue with the heating system. The tech reset things and diagnosed the problem. The unit would work for a couple of days and then he'd come back out and try again. Through the process of elimination, he got down to the motherboard on the heater. He was awesome. We've had so many things repaired under Home Shield that all we've had to do was pay a deductible or our copay. They were so awesome.

The tech was awesome. He gave us some good feedback on where to get an air filter from because we had just purchased the house and we couldn't figure out what kind of air filter it needed. He had to make a second trip for the piece that he needed. He ordered it right away and then, he came back. I was satisfied. I used to have a policy with Sears with my first house and compared to them, I’ve experienced better customer service all around with American Home Shield for this first year.

With AHS, I know that if something goes wrong, I can call and then within a couple of days, somebody will be here. The service is great and the technicians they’ve sent over the years have been good. Colonial Vacuum Services came out when my central vac was not working. I had practically no suction on it. I needed to have the unit replaced but the tech was still not happy with the suction I was getting so he tracked down the problem and fixed it. He persevered. He’s a very good provider and I was a happy camper.

We had a hot water heater issue and the claims process with American Home Shield went well. The technicians were great. The water heater had to be replaced. We just had to pay for two service calls. They came out the first time, and then they came out when they installed it.

What they set down to work on, the service was fine. However, they just went up another $10 a month. When we started two years ago, it was 49.50. They went up 20% that year, and then going up another 20%. So they've gone up 40% in two years, and we've had one claim. We paid $125 and we paid 50 to the guy to clean out the refrigerator. So we're very displeased with that. We’ll probably end up dropping AHS.

American Home Shield followed up and the company they picked was good. I've had a few services thru them and been pleased with the people that they've had sent out mostly. The rekey was great. The guy was nice and ended up doing things little differently than we originally planned, which was good. The seasonal check for the HVAC unit was well done. It was a kid who came and he knew his stuff and explained it to us. However, I had a contractor come clean out the vents and what they offered wasn't fully what I expected. I wasn’t super pleased with that one. They didn't go all the way in the ductwork. They just went partway in. They said that would be a different service. On the deals that they offer, they need to be more explicit with the details of the work that they offer for the price that they're giving.

American Home Shield didn’t comply with my needs in some of the claims that I put in. I called one day and told the man to put an elbow on my sink for my washing machine. He told me I needed a new one for $700. So, I had to call another plumbing service. The guy said that all I needed was a new elbow for $175. I have senior citizens in my home and I have the stick knobs instead of the ones that they can grip with their hands. I called AHS and asked if they could replace the knobs on my sink and they told me they couldn’t do that. So, I had to go to Home Depot and buy some hand knobs that I had to have somebody else to apply for me. I am so disappointed with AHS. I was thinking a couple of times about dropping them but one of their customer service ladies talked to me and I decided to give them another chance. I stayed with them one more time. But the service was so poor. I don’t like it.

We've been with AHS for over 10 years in Midland and the service was outstanding. Our garage door thing broke and they came out and fixed it right away. However, we currently have an ongoing issue with our washing machine. We bought it the day after Thanksgiving, November of 17th. Less than two years later, on September of 19th, it broke and sucked the sheets, towels, pillowcases, pajamas, and tore them up. The entire computer component had to be replaced and it took a month to order the part.

I got a great response from AHS when I filed a claim. I paid my deductible and they took care of the rest. My HVAC area was icing up and the tech from Greenway Home Services told us that even though it's 70 degrees out, the unit is not used to going back and forth with the different weather temperatures. Then at nighttime, the weather drops and that's why it kept freezing up. He explained what to do and I've been doing it ever since. The unit hasn't done anything bad since then.

Our air conditioning unit kept running on and it wouldn't turn off. It wasn't blowing any cold air, and I was able to get it to turn off by switching it on and off. When a company finally came out and assessed the situation, they made it worse for me. They came out twice. The second time they came, I said, “Did you blow out the condensation line?” They said, “No.” There were no stains before, but after they did whatever they did and left, the water overflowed and stained all over my ceiling, which I still have and it's upsetting. I have to have the whole ceiling redone now, for which I didn't put in a claim or do anything about ‘cause I figured I'm not gonna get anywhere with that.

Having American Home Shield gives me peace of mind. I'm not sure if it's always a good deal, but I do not have to worry about getting slapped with a big deal. The biggest benefit is not having to find a contractor. It's impossible to find a contractor today. Nobody wants to work. When I have a problem, AHS finds me someone. If the guy comes out and messes up, which I've had happen, they find someone else to come do it. They're really good with it. I have two contracts with AHS. Recently, the only two years old heater went out in our brand new house. The guy came out and pulled everything apart. He found a clogged pipe, shook it, cleaned it out and then the heat started working again. It was worth it because it was not giving me heat for five weeks.

We submit claims through an online form, then American Home Shield reaches out to the contractor, and so far, it's been 50/50 satisfaction. There have been a couple times where we put in a claim and haven't heard anything ever. They just canceled the claim that we put in with them. We said, "Obviously, don't want to come out. Forget it." The ones for our pool and for some electric work, we had to pay out of pocket. They needed to be fixed.

My furnace was no longer working and I had some gas leaks the week before. So the gas company came out and turned off my gas. Then I had to have a plumbing company come out there, find the gas leak, and fix the gas leaks. After that, the gas people came back out, made sure that all the leaks were fixed, and they turned my gas back on. The guy said that when they did all that, it made all the gunk mess with some type of valve that made the valve break.

Our pool pump wasn’t turning on. There was no water circulation. The website of AHS was user-friendly when I filed a claim. You just go in, file the claim, click what's wrong, and submit your information. The tech called to find out what exactly was wrong and then he called and set the appointment up with me. He was excellent. He came out next today. He tried to find out in advance what could be wrong so he could bring the parts with him. In this case, once he investigated it, he had to go pick up the part. But he came right back. He was very professional and on time. AHS was really easy to deal with. It’s a good value for the money I pay. We always recommend others to use them.

I wasn't getting hot water to my shower and the pressure was very low. We also had an issue on the noise in the upstairs sink. So, the tech addressed those issues. He got the hot water and the pressure fixed. But in the upstairs sink, he said it was because the air conditioner drains into it. He didn’t get that right because we're still having the same problem. By having a home warranty, you can go online and schedule somebody to check something right away. I’ve used American Home Shield a couple of times with air conditioning events and they came out right away with that, too. So, I don't have any complaints.

The AC wasn't working and the guys that came out did an excellent job. It took them a while to do what they needed to do. But right now, we're not having any problems with it. We had a great experience with American Home Shield. One thing I like about American Home Shield is that it takes them a while to get somebody out there, but once the people get out there to do the service, all of the services that we've gotten through American Home Shield have been great.

Eagle Heating and Air recently came out for my HTG system. They’re just waiting for a part for them to finish it. But the good part about it was that they fixed it enough for me to have heating in this cold. I’m glad I signed up with this warranty when I did. It went up a couple of dollars since I got it. But it's still a reasonable consideration in case something goes wrong.

I had a claim on the heating unit and I did it early morning on American Home Shield’s website. They called me back a couple hours later to get someone scheduled. It was quick. At first, the unit wasn’t working but eventually, it started working on its own. But I had to call the tech out a second time because my house still wasn't heating. He came out a second time and it still wasn’t heating but then we got up the next morning and tried, and it started working. I may have to call them out a third time. But other than that, everything else was fine.

The guy from Sears was good, professional, efficient and quick. The freezer was frozen and eroded. So, he replaced it. So far, American Home Shield has been good.

I had issues with two of the toilets. The first company came out and the guy said he fixed it. I wanted the water flow to be stronger and he said there was nothing he could do and it was just how the system was. But a month later, I ran into the same problem. I reached out to Home Shield again, and this time, they sent The Lindsay Company, and I was very much satisfied with them. The guy fixed the toilet that was having the issue. Actually, it was part of the mechanism that needed to be changed and he explained to me in detail what he exactly did, which I really appreciated. He also fixed the water flow which the other guy told me couldn't be fixed. He explained what he had to do with that as well.

Our garbage disposal jammed and I wasn't able to unjam it. We called American Home Shield to have somebody come and unjam it. I did the claim online through my phone. I love doing stuff with my phone and it works really well. I got links to check to see if I could unjam the disposal myself. In the end, a tech came, found the problem, and fixed it really well. It was quick too. This is the second time we had him come out for us. The garbage disposal is working great now. It's good to have American Home Shield and be able to make a request or replacement if necessary.

The tech came out for my ice maker. He had two things to choose from and he evidently had issues. He wasn't able to get the right part, so he had to come back. But everything went fine.

When I send in a claim, AHS usually sends a message right away and gives the appointment several days later. They are very responsive and they hire contractors who really understand the problem and the response time. The contractors come on time and get the things done and tell you what needs to be done.

I had a ceiling fan that didn't work. The tech got here on time and fixed it, and then he left. I use AHS for little stuff like ceiling fans or a sink that’s dripping. I don't use it for big stuff. For small claims, it's okay. For larger stuff, they'll try to give you cheap crap. If your AC goes out, you don't want to be using American Home Shield.

In general, we've been happy with American Home Shield. We've been in this house 23 years. I've had them for the whole time we've been here and I have never had any problems. When I have a claim, I usually call up and it's taken care of right away. Our most recent one was our furnace decided not to work. I called in and American Home Shield sent somebody out the next day. However, they couldn't fix it. They said they had to take apart the furnace and it was all this complex thing. They said the warranty company wouldn't cover all of the work. I called back the warranty company and told them what had happened. They sent somebody else the next day who took care of the issue.

The plumber was running a little late the first time but called to let us know. My faucet was leaking quite a bit on my countertop and the part to fix it was no longer available so he went out. It took him a while, but he managed to find the part and fixed the issue. It was done fairly quickly after he found the part and knew what he was doing. He tried really hard to fix it before getting a new one. We didn't have any problems whatsoever and were very satisfied with the result.

American Home Shield makes things easy. I don't have to do research on a vendor or a contractor. I just go onto the website and everything's taken care of. We had an issue with one of the lights in our house where it wasn't turning on and the guy came out two days later after I put the claim in. He fixed it within 10 minutes. We had one claim before this recent one and it was extremely difficult. Our thermostat stopped working and it seemed to be an older model. No one spoke English in the company that AHS sent us. And every time we called, we got a different person on the line. It took about two months to get our thermostat working. It was frustrating but that was not American Home Shield’s fault. It was the contractor company. So, you can't win them all.

I've been enjoying the service. AHS is pretty good. They always send us to the right person that comes out to fix the problem. The contractor comes out when I call them and they get the job done. When I requested for Myers to come out, they came out and told me what was wrong with the air conditioner. It was a pretty good process.

Every time I've had an issue, I do the claim online and within a few hours, I'm getting a call from somebody to come out and fix the issue. The service has been great. I had a contractor come out to fix my leaking toilet and I have to get back online and do another callback. The toilet is a weird brand so they had to order the part because it wasn't a standard seal. So they ordered the part, then came back out and put it on, but it is still leaking. So they had to order some other parts. But they've been very nice. The guy that they had come out was Nick and he's been very knowledgeable. It's been a very good experience.

I've been really happy with my service with American Home Shield until the last plumbing service that came out. The techs have been out twice and the problem is not resolved. The toilet's not flushing well. There's not enough power behind it. It flushes once in a while but not always. One of the toilets had a spraying thing coming out of the top of the tank and the techs fixed that. They then fixed the handle. They told me maybe that I was holding it down too long. I called and someone is gonna be sent out but I have not heard anything. Other than that, I really like everything else that American Home Shield has done. They make it easy to turn in a claim.

The dishwasher was not cleaning the dishes. The guy that came was great. He found what the issue was, got the part and fixed it. I wish AHS had better vendors. I've dealt with some pretty crappy vendors. It took months to get my water heater replaced. They had a contract with Brick Street Plumbing. I had them come out and confirm that my water heater needed to be replaced in December. It just got replaced last week.

My washing machine wasn't spinning out, so I had to keep changing it to different cycles. The repair company came out to look at it three days after the claim was submitted then I had to wait another week to get the part. It was handled good. But my part came in four days prior to me reaching out to the technician and letting him know that I received an email showing that the part was there. He said he was gonna call me that day, but I ended up calling him to set an appointment.

The AC wasn't working and when we called American Home Shield, they assigned somebody. The contractor called me and told me when they were gonna come. The guy was serious at first but besides that, he did what he had to do. It was no longer than 20 minutes. I like AHS. My mom had it and she recommended it to me. It was the greatest thing I probably have done for the house.

Dan's Pro-Lock, the contractor, patched up the hole that the plumbers had left. When plumbers come in and have to tear the walled area down behind the machine, American Home Shield sends out a carpenter to fix it. It is free-of-charge. Like any other insurance, when you need AHS, it’s good to have them.

My heat went out, and since we're in the winter season, it’s really cold. I called American Home Shield, and the conversation went well. The rep was professional, and she gave me the right information. The only thing was my order was supposed to be expedited because it's winter, and I didn't know that she didn't put it in. The repair company was supposed to call that day and come out the next day, but they called the next day and came out the following day after that. The repair company fixed my unit, and it's still up and running.

We had a problem with the dryer. The technician from GE came and determined it was a control panel. They ordered the control panel and when it arrived, he came back and installed it. I like American Home Shield's quick responses. I would just advise others that there's always a service charge that they always have to pay for in addition to all of their other stuff. And that even though they say they would replace an item, they don't usually replace it full price.

I appreciate American Home Shield. When I've had to use it, my claim's been resolved. Recently, I put in a claim for the handle of my sink that came off. A plumber came out and did an excellent job. The service was done in less than 30 minutes, and I haven't had any issues with the sink since then.

The oven was not working. I submitted a claim online with AHS and it was easy. They just asked me what the problem was and charged me the $100. Then, the tech came out and replaced the igniter. He was professional, he communicated what the problem was, and he fixed it. All in all, AHS has been prompt and they give good service.

AHS had four technicians here from two different companies and my furnace is still not working. It is not blowing the amount of heat that it used to blow and you can barely feel it coming through the event. And all four techs said that it's just working fine. But it's cool in here and the unit is not blowing the amount of air that it should blow in order to keep the temperature in the house comfortable. I'm having to turn up the thermostat to 72. So, I do not care to have a recall especially if it's the same plumbing company that AHS sent before and I don't want to deal with them anymore. My daughter-in-law bought the protection and she can have it. It would be very nice if AHS would give her partial credit for the $539 she spent. I am so unhappy with their service and the people that they've been sending. I've never even heard of them.

I like to do checkup on my air conditioning or heating system. The technician was polite and efficient. He got the job done quickly. But AHS could speed up a little bit from the time you submit a claim till the time somebody walks through your door. Also, when my air conditioning went out one time, I had to pay $5,000 out-of-pocket to get a new one. I didn't understand that but I didn't have it in me to fight it at the time. AHS claimed that if something's broken, they'll fix it. If not, they’ll replace it.

When I submitted a claim for the washer and dryer, I spoke with a representative on the phone and the conversation went well. They sent National Platinum Service out and the contractor had to order parts. They had to wait 10 days each time to get parts and they apologized for the parts delay, which was beyond their control.

Right now, I'm waiting on a dispute because Honesty Mechanical was trying to way overcharge me for my AC. They said the compressor was bad and that the whole thing had to be replaced. They said that American Home Shield was covering the equipment, the outside unit and the inside unit. Then they gave me a list of things that weren't covered, like a drain pan and a drain line, which were stuff I could buy at Lowe's or Home Depot for about 50 bucks. But Honesty Mechanical was charging me almost $5,000. When I called American Home Shield, they said the approval was still pending. So I don't know why Honesty Mechanical told me that it was approved and they were paying for the units. American Home Shield was supposed to call me back in 24 to 48 hours. They told me that on Friday but today is Wednesday, so they lied too.

The toilet in my guest bathroom was backed up bad. I was able to remedy the situation with the resources I have at home, but not this time. So American Home Shield found the contractor for me. They used a pressurized CO2 gun and it released the backup from the toilet. It pushed things a little further down the pipeline. But they did resolve the situation and we were able to use the toilet afterward. But two days later, I had to put in another claim to have someone come out because we weren't able to use any of the restrooms. So I went to American Home Shield, but they were taking too long to find a contractor. So I ended up canceling the request and just finding someone by myself and paying them. Everything is working great now.

I was with American Home Shield a couple of years ago for a year, and then we were going to renew. We got stuff from other companies that were giving incentives of going with them, and so we went with another one. We signed up for five years and we were highly disappointed with that company. But then, the year was not even up and we got out of that and went back to American Home Shield. Recently, the dryer won't start and the knob on it was broken. A man came and evaluated it first. He said he had to order the part through the company so it would take a little while before he gets back.

The contractor came out for my washing machine in December. But it's not working again. Since American Home Shield has this 30-day thing, I had to pay another $125 and I'm not happy about that. When I was on the phone with the representative that Sunday, I told her that since I was going to pay another fee, I didn't want the same company that came out before because they didn't fix it. So she said, "Okay, no, we'll have another company. Sears is going to come out." I said, "Okay, okay." So I thought we were clear.

My electricity kept cutting off in one of my rooms. I did the claim over the app and as soon as I hit the submit button, they sent a text message. Then a live person reached out to me in about 30 minutes.

The ice machine had stopped working. The technician came and took the ice maker out. He came back about three days later and put it back in and then he did more extensive testing. It made ice for a day, and then it didn’t, so I called American Home Shield back. They sent him out again. He re-diagnosed the problem and found that the refrigerator couldn’t be fixed ‘cause a line kept freezing up. He put a report in and ordered me a new fridge.

I was without hot water for over 11 days. When I called American Home Shield to inquire about it, the person on the line told me about the cash option. I never knew that they had a cash option, which benefited me because it allowed me to get a contractor and put that water heater in. But I had a contractor come in and put one in. I talked to him on Saturday and he had it in my house Monday afternoon. But it does get a little frustrating with the process. I'm waiting now for my cashback because I did the cash option thing I sent them.

I wanted to rekey all the doors in our new house and the technician came out. It just took him an hour to do the work that he needed to perform. He was very efficient, super friendly, and helpful.

The contractor that came to service the refrigerator that was not cooling and the dishwasher was good. The fridge had similar issues again, and they came out again. It's functioning fine now.

Recently, one of the coils was bad and they had to replace it. It would have been a $1,600 expense, and it cost me a service call. That was a good deal. The techs were the best. One of them came back on a Saturday 'cause he was going to be in my neighborhood to check and see. Because we are in the middle of winter and freezing cold that it still was putting out enough heat. That was above and beyond the call of duty.

Cool Heatings was excellent. The unit wouldn't fire up. The fan broke, so they needed to put a new fan in. They had to order parts and come back. But I've had a significant amount of problems with American Home Shield for stuff that's out of the repair guys’ wheelhouse. On an appliance like a washing machine, a dryer, a microwave, a dishwasher, or a rangetop, they're perfect. But when you get into the air conditioning side, it's a little trickier. They assigned us an air conditioning contractor that does not work on those type of units. The guys were idiots and they sent them 50 miles away. We finally got through the bureaucracy of allowing to call a local guy. They gave us two, three guys. We called those guys, and they made a deal with American Home Shield. They finally got the unit fixed but that took months. I had tenants that got aggravated.

When my heat AC wasn't working, American Comfort, the AC company, replaced the outside unit. It worked for a little then it quit working. They found a leak outside, and then they found a leak inside. There have been three different guys I've had, and I never had a problem with any of them. American Comfort was awesome, and I like everything about them. Every time I called them, they would answer the phone, but American Home Shield was another story. It took three months to get this thing done. I was not a happy camper with the way AHS conducted business. It was pissing me off because they were taking forever and ever to get things then when they got it, it wasn't even the right unit.

So far, we've been completely satisfied. All my experiences with AHS have been good. There is less stress. When something goes down, you know exactly where you're gonna go instead of having to shop around and trying to find a plumber. The response was good too. I used the home warranty when my dishwasher would not drain. There was something plugging the system or the pump was not working. The techs were very responsive and they knew exactly what they were looking for. They did a very good job. Everything, so far, is working normally.

The actual garbage disposal wouldn't cut on. I tried my best to do what I could, but, first it would get stuck, and then it just wouldn't come on, so we thought we just needed a new one. But before we did that, we decided to call American Home Shield to see if they could send somebody to fix it. The technician came out and troubleshoot it.

I got AHS as part of my home purchase. I thought it would be a good idea until we got to know the home and since the home was an older home. My first serv request has gone terribly wrong. I requested "plumbing" services and the "plumber" came out and didn't fix the issue. I contacted AHS and they sent him out again. The issue is still not resolved and they have charged me an additional serv request fee. I contacted the cust serv and that was a joke. I got placed on hold, mute and was given conflicting information. I still owe them $75, and my plumbing issue is still not resolved $150 later. I do not recommend this company and I am not sure how they have these ratings.

Just completed 3rd service call (total service charge=$225.00) within 6 months for the same problem with dishwasher. Each time the diagnosis is the same: the control board and upper touch panel. Last repair lasted approximately 1 week. There is obviously a defect in unit. Therefore unit should be replaced. Impossible to resolve complaint. Endless loop of service fees and broken dishwasher.

American Home Shield is a scam company. We received a home warranty for our new home as a house warming gift from our realtor. Within two months of moving in our oven broke. We called AHS and it took them over 3 months to "repair" the oven with a "refurbished part" which the contractor told us would not work, but that they were required to install per AHS. Sure enough, after waiting, without a working oven, for over 3 months the "refurbished" part broke. We have now been waiting another 4 months, and they refuse to replace our oven, instead they are trying to replace it with another "refurbished part". When we refused the refurbished part and instead demanded a full replacement of the oven, as promised by them, they refused to give us more than the $375 for the refurbished part.

My bathroom had overflowed recently. The contractor went out and ran the snake on the side of the house. They ran it all the way through and cleaned it out and explained some things that I need to not do, like throwing toilet paper. That was what clogged it up. They checked all of the bathrooms before they left. Once I call and report a claim with AHS, someone calls me up and then they set me up an appointment. The company that they want me to use, calls me too and sets up an appointment. I'm not worried about the company that they're sending out. AHS sends good people out.

American Home Shield seemed easier and covered more of what we needed. It’s easy to get appointments with them too. Techs come in, they do the job, and everything works well. I used the home warranty when the refrigerator's compressor went out. A tech ordered it for us and once it came in, he put it in. The tech was really good and he knew exactly what he was doing. He fixed the issue and we were all set. We had a $100 deductible for the refrigerator and it was fine.

I just had an issue with one of their vendors and after they came to our house, I looked up their Google reviews and it seemed like any time they dealt with the warranty, they did a really bad job for some reason. If anything, AHS should vet their vendors better and see what kind of reviews they're getting because it was clear as day that, online, American Home Shield customers were not happy with this particular vendor. I ended up going with a different vendor and they were able to fix the issue that I had. So, I'm happy about that. What happened was that one of the sump pumps I had in my basement was going bad periodically. The first guy said he wasn't going to change it and the second guy said that it was pretty old, but they could get it changed. Then, I had an issue with my oven and stovetop. The techs did some tweaks to it and they're still waiting on a part. I believe they're going to fix it soon, but it's still under not reconciled.

The very first time when we moved into this house at the beginning of June 2021, I reached out to American Home Shield for our plumbing situation. It was an emergency, and I have an elderly mother. We were literally using a bucket out in our garage for everybody to go to the bathroom in. My freezer also quit working in which the appliance person came out for that, but I ain't heard anything back from American Home Shield. Now, I have no heat in this house, and it's been a good four to five weeks and I still have nothing done. They sent two separate people out that I was getting nowhere with.

The heating unit was on, but it was not warming up. I called American Home Shield the first time but I felt like the unit was working already so I canceled. Then about a few days later, it was still not cooling, so I called them again. They were very easy to reach and they were able to cancel the people coming over and cancel money coming out of my account, so I was impressed with them. Then the technician came out and put in one and a half pounds of gas and it started to work straight away. I've had this warranty for a year and have not needed them. But when I did, they were really quick to respond and get somebody out so I would definitely recommend them to people to buy the monthly subscription to them.

My experience was great. The website was straightforward. I had a dripping faucet and a rusting shutoff valve and they replaced it.

I had to have the contractor come out twice. What I'm finding out now is misinformation. They did not have proper equipment. They made various, just wide claims, such as with the one commode. The issue came up a third time. I wasn't willing to go back, even though through American Home Shield the cost was less expensive. They never dug the ground. They never looked for a pipe. They went on the roof twice, did a roto-rooter, and said, “You're good to go,” and were just not communicative.

We've had a few different things that we've had to put in service requests for. There have been some confusions, we've had extra claims open, and took a while for them to get closed. Every time we call, we got to go through the whole spiel of everything that's going on, then AHS puts us on hold, and they try to get ahold of other people, and then they come back. It's hard to get anything done or get ahold of somebody that gives us a solid answer on anything. I've spoken to one of the managers, Amanda, and she's been awesome. But as far as the general people when we call the number, they've been pretty difficult.

There was a leak in my ceiling. The first time, the company came a few minutes before their appointment. The guy called me and I was dropping my daughter at school and it would take me 10 minutes. He said that he couldn't wait. I told him that I was expecting them between this block and block. So then, he left. I had to reschedule again. Then I was locked out of the house when he got there. It's been a back and forth. But they haven't really gotten the chance to assess the situation yet.

My washer was out of balance and I had to take a picture of the washer. Then, the rep set up an online little app and I was able to send a picture and conduct the business that way. Everything's fine now and I'm quite pleased with the service. I like how quickly American Home Shield responded and got my discrepancy corrected.

My air conditioner was out and American Home Shield sent someone out to look at it back in March of last year. It took almost a year to resolve it. First, the contractor said they couldn't find the part. Then, they said that they were going to look at replacing it because they couldn't find the part. When they found the part, the first contractor said that he didn't want to do the job. So AHS had to source someone from three hours away. It was bad.

The locking mechanism when you close the dishwasher door broke. So when we started to run the dishwasher, it started to leak a lot of water because it wasn't latched. We went online and submitted a request. The tech was really quick. When he came the first time, he didn't have the part, but he was able to fix it enough to the point we can use it, which was really good because I hate not having a dishwasher. Then he ordered the part and as soon as the part came in, they called us and came back out and fixed the latch. Everything's good. We would have had to pay $300 to get a little latch fixed. So it was nice to only have to pay that $75 to get someone to come out. Having American Home Shield is also cool. They get everything set up with the company for you. So they contact the company, and the company calls you to set up the appointment. I like that.

We had a leak in the sink, and AHS had somebody fix it. I'm just getting a lot of calls that are annoying, but overall, the service is fine.

I got frustrated with American Home Shield when we had an urgent issue with our hot water heater. They couldn't have anyone out for about 72 hours. So I had to call and get somebody else. I couldn't rely on American Home Shield. But other than that, the service has been okay so far.

The seal around one of the refrigerator doors started to fall apart. So I filed a claim, then the person came over and inspected it. It was a quick diagnostic. It needed a part replacement, so he ordered the part. The part took over a month to arrive. Then he came back and replaced it. He was professional and had good communication as well. But for the overall claim process, I wish there was a way for me to submit more information. I didn't see a way to submit pictures or videos, or at least ways to even submit a description. For some of these things, especially something like the fridge door seal replacement, it didn't need the person to come directly. I know American Home Shield does offer remote diagnostics, but I was not offered the option to set that up before the person arrived. Also, American Home Shield is very persistent in terms of getting consumers to renew with them. Over the span of two weeks, I have gotten about 16 calls.

The furnace was leaking water that Boldt’s came out for. They were very communicative, informative, and quick to respond.