American Home Shield Reviews

Every time I call AHS, they've been out and they take care of everything. For my last claim, the contractors were experienced and they knew what they were doing.

Every experience I've been with American Home Shield has been a disappointment thus far. I wouldn't recommend them to anyone.

American Home Shield has been efficient and timely. Getting a claim started through the app was seamless. I have an ongoing repair of a washer and dryer and I was told bearings needed to be replaced. It's a partnership with Sears. They came out the first time and I assumed that it was fixed. Maybe three days later, I'm still having the same issue. I got someone to come back out. They told me that they would do the job over. It wasn't done properly. I still have the parts and I'm still waiting for the second round of repairs.

I had American Home Shield before for a little over a year, and then I switched to another company. Then AHS was doing a promotion so I switched back to them. Since I've owned my home, I've had some kind of home warranty. Since I went through my divorce, I got the warranty because I'm a single mom. It's a good idea to have a warranty if you don't have a husband. I don't wanna to not have it.

I filed a claim online and the plumber who came was kind and on time. But he wasn’t able to resolve the problem. It involved something that wasn’t plumbing-related. It was the garbage disposal and the osmosis system. He wouldn’t handle that and told me I would have to call someone else who deals with it. While he was here, I asked him if he could look at another plumbing issue I was having upstairs. He did take a look, but he didn’t have to repair anything. He was gone in less than 30 minutes.

I just moved into this house in July and all of a sudden, I’ve had multiple issues. I had an AC, refrigerator, and oven issue and had a handful of individuals come by.

They took over 72 hours to respond to a call for our water heater going out. We repeatedly called and were told it was with the Dispatch Department and that they could not find someone in the area to service a water heater. After my original call, they originally said they would engage a tech to come repair the water heater. 24 hours in and still no response other than it was with "Dispatch". I asked to speak with a dispatch manager or use my own plumber to be reimbursed and they said this could not be done. Every 12 hours I called, they said there was no news and that no one was available to do the job. I was charged $125 and they refused to refund it. I also asked for a refund on my warranty as I had to come out of pocket for a different plumber. They refused to refund my $800+ warranty payment so I had a credit card dispute.

I had a claim for a gas furnace. The claim submission part was easy and seamless. It was online. But American Home Shield sent out a guy who didn’t know what he was doing. He had been out twice and I think he's frustrated that he couldn’t fix the furnace, so he is not answering calls anymore.

Having American Home Shield is a good back up plan and it has met my expectations. Recently, A&B Drywall came out as follow-up to a plumbing issue. They had to repatch my ceiling and they did it quickly and efficiently. It was a different contractor that did the plumbing. A&B came and fixed the drywall. There was a little bit of confusion, maybe on my part, or the contractor’s part, in contacting American Home Shield to let them know the job was complete so it took a little bit. But once A&B was notified, they communicated everything. They reported when they were supposed to and everything went smoothly.

There was a clog in the sink and we needed their assistance to unclog it. The first time, they unclogged it. However, this issue continued to happen through the garbage disposal so they came out a second time. They replaced the garbage disposal but was still leaking even though it was new. It was leaking from another pipe that was connected to it so they came out a third time and it's been okay since.

American Home Shield did a good job and I was happy with them. I had a claim with a diffuser in the refrigerator. It was making a lot of noise. AHS sent a contractor out. He evaluated it, ordered the part, came back and installed it. It’s been good since. The contractor was good. He knew what he was doing and was efficient. The representative was also attentive when I called.

As far as the contractor goes, they were all prompt. They did their job. They called me and scheduled it, so they upheld their bargain. But American Home Shield is just sitting on their loins and not taking care of me. They attempted to fix my stove, but the contractor couldn't do it.

We filed two claims fairly recently, one for our stove and microwave and the other for our washing machine and ice maker. It was quick and easy. I didn’t even submit the serial numbers, but it worked out just fine. The appointment was set a few minutes after I made the payments for the service call. The contractor who came out was top-notch and very knowledgeable. He came the same week on both service calls and ordered the part before he left the house. He had confirmation that the parts were ordered and when he would receive them.

The belt on my garage door opener broke. I cancelled the first company that we had because they couldn’t come soon enough. Then the agent gave me another company. The guy who came told me he got here as soon as he could. It was on a Thursday. He was good.

My air condition was frozen and so I called AHS to file a claim. The rep was helpful and the techs came really quick and fixed the problem. Then they came back and double checked it. They say that it was dirty outside so they had to clean it. The techs did a great job and it’s been working since. I’ve recommended AHS to my sister. They’re quick and efficient. Sometimes it takes a little long to get the service, but in general, it’s good. I like their service and they give me a good price.

We bought American Home Shield in 2020. I usually like to call and talk to them but have done it online recently. The technicians they sent out have all been really good. They've always done a good job for me and I appreciate it.

I did a claim online and that was good. It was quite easy. A tech came here and changed my PRV, pressure reducing valve. It's a pipe that controls the pressure throughout the house. That took around four hours. It was very hard for the tech because he was not that proficient. He had to call someone how to do it. After the call supervision, he managed to do the change. Everything is okay now. I'm having a good experience. I would recommend American Home Shield because it's very easy and convenient to get a contractor to come over and fix things. They give excellent service.

It was easy to file a claim. I did it through the app because the blower motor was never turning off. It shorted out and Anders Air Conditioning got it fixed. The guy who came to do it was really nice. I showed him what was going on and he took care of the problem really fast.

I'm generally happy with American Home Shield. It was easy to file the claim online. The tech called and scheduled quickly. It was for the microwave that stopped heating. The guy came out. He was polite, pleasant, and very quick. He knew exactly what to do and replaced the switch. He was in and out in less than 30 minutes.

I had a bad water heater. The first contractor that came one was HomeMeister. Absolutely horrible. They took forever and they billed me for stuff that I didn't need. We got sideways. They fired me.The first tech that came out stated that my mom says the hot water is working just fine. I asked if they looked at the water heater. I said, "You don't see that big rip down the side of it?" and they go, "Oh, I see it now." It's kind of obvious. You open up the door and you see it.

The refrigerator’s indoor water dispenser and ice machine were not working. I knew that it must have been a water filter but I wasn't sure. I'm not in this house very often to troubleshoot. Sears was assigned, and there was three or four hour window in which they were supposed to be showing up. They did not get there nor did they communicate when they were on their way there.

I had a ceiling fan replacement. I submitted the claim online. The contractors, which were a husband and wife, came out here and did an outstanding job. They were very prompt, efficient, and extremely knowledgeable. The whole job lasted about probably 35 minutes and it was done. AHS is a great, affordable company who strives for perfection and does an excellent job.

AHS has always been outstanding with me. They completed anything I requested. Recently I was having a problem with my water heater and it’s been great since the repair.

I go through American Home Shield online and select what I need. It's easy. When they call, they'll send you an email within a day and they'll have the person who's coming out to fix it contact you. I have used it two times and I have had nothing but great experiences. They're always on time, friendly, professional. They tell you every single thing and explain what they are doing if you do not know. They're very coherent when explaining to you what's happening. They're not just coming in, doing the work, and leaving.

Stephen's Appliance fixed our washing machine. They had to order the parts and it took a few days. It was an inconvenience, but I understand that parts have to be ordered and I was okay with that. They did a good job and got it fixed.

It was a very terrible experience. I lost two days work. They scheduled an appointment to replace my unit. They called me that morning to tell me that they couldn't come and I had already taken off work. So I lost a day's work and didn't get anything done.

If I could give this company negative stars I would -- it honestly feels like I've been scammed. I've been paying AHS for 2 years without incident, yet of course, when the time comes, there is an excuse as to why they can't be helpful, and nobody really seems to care. I have been living (in the winter months) without hot water for almost 3 weeks now, despite a water heater replacement being one of the things that the Company clearly outlines as a covered service. Once you pay the required service fee, you are assigned one of the AHS partner companies to come assess and complete the repairs. Well, of course, AHS chooses partners who complete the work for the cheapest because they are illegitimate. My "partner" company doesn't have a valid website, and the phone number goes to a cell phone.

The representatives of AHS are always fine, but American Home Shield, as a company itself, and the way that they handle their warranties, are less than par. They should honor the warranties that they offer. Instead, they hire the lowest budget contractors to come out, to give the least possible diagnostic so that American Home Shield doesn't have to incur any cost.

American Home Shield has completely failed to honor their contract, and their behavior has been nothing short of outrageous. My 50-gallon water heater ruptured, flooded my home, damaged my ceiling, and forced me to leave my home during Thanksgiving. Instead of helping, AHS has spent their time trying to weasel out of their responsibility. Their contractor confirmed the water heater failed due to normal wear and tear, yet AHS tried to charge me hundreds of dollars in “non-covered” items that are clearly listed as covered in my plan. Then they offered a cash payout so low it wouldn’t cover even half the cost of replacement.

My experience has been unnecessarily frustrating after 23 years of paying for American Home Shield. The plumbing company was great, but we had one before that from American Home Shield that was horrible. The garbage disposal broke. The Gardner Plumbing guy came out, looked at it and said it's worn out. It was a rusted tube, so he had to put a new one in. It was an older one.

My dishwasher was not working correctly. I submitted a request through American Home Shield and it was easy. The website is explanatory and I was contacted after an hour for a contractor. He came the following day, checked what was wrong with my dishwasher and told me that he was going to order a piece. Once the piece was delivered, he came the following day, and he was able to complete the replacement in the time he promised. This guy was very professional. It went well for me. My dishwasher is performing well too. However, the warranty went up in price. I know prices are going up, but American Home Shield should take care of people that are loyal to them. Other than that, I'm satisfied.

Two of the burners were not working. One of them wasn't getting hot like it used to. It used to get really hot when you had it on high. The other one just didn't work at all. You couldn't turn the knob. I called American Home Shield to file a claim, and they said that they would call someone in the area, which was Aurora Appliance. However, the repairman didn't have a full grasp of the English language so I had to go over it again very slowly and tell him what the problem was, and he seemed to understand.

American Home Shield immediately responded to my claim. They sent a link to my phone, and I was able to track everything from there. They ordered the part, and the part was sent to my home. Everything was as expected. They responded well and did whatever they said they'd do. Their contractor came to see us and everything was done. The only thing is I have to pay American Home Shield $125 every time somebody comes out.

Whenever I talk to American Home Shield reps, I can't understand them and they never seem to understand the true reason why I'm calling. There's definitely a language barrier. American Home Shield should hire people in the US to do their customer service that we can understand. But the technicians that they've sent out were fine. I don't have any issues with them. I recently sent in a claim and it took a little while to get it resolved. It took over 2.5 weeks.

I love American Home Shield. Submitting my most recent claim with them online was good. The turnaround time and the tech were both good.

American Home Shield has been helpful overall. Submitting a claim is pretty straightforward, and the contractors they sent were professional and got the job done. A couple of repairs took longer than I expected, but everything was eventually resolved and the coverage saved me money. Overall, a reliable service that gives good peace of mind.

The dryer heating element wasn't working, so it wasn't drying at all. I file a claim online. The website was relatively easy to navigate. The contractor was really good. The tech was knowledgeable and thorough. He showed up on time and fixed the issue. I've had a spectrum of experiences with contractors that American Home Shield provided. The timeliness is really good, but more options for contractors when it comes to different things is important. There's a limited availability of contractors. So it would be good if American Home Shield could continue to update and upgrade their available contractors and evaluate them.

Using American Home Shield has given me great savings. My furnace wasn't putting out heat. I got somebody right away. I wanted to deal with the company that put the furnace in, but I understood how AHS did it. It's who was available at the time instead of making me wait. I wanted to wait, then said no, because it was too cold. When the tech came, he spotted the trouble within a few minutes and fixed it.

I had two plumbing things with American Home Shield. One at Pine Drive where I had a leak in my basement on one of the plumbing pipes. I submitted my claim late on a Friday and I heard back from the techs that Tuesday. My other claim was at Pamela Drive where the stopper wasn't working in the shower. The techs called me for an appointment the next day after I filed my claim with AHS. Submitting the claims was easy and both of them were assigned to Pro Service. The techs were named Joe and Keith. They were both wonderful and they knew what they were doing.

United Air Temp Air Conditioning fixed my hot water heater. It was leaking out of one of the pipes, so the guy replaced it and he was very professional. Initially, he tried something out but it didn't work. He went back to his truck, got something else to try to make it work, and made sure it was the right material. He also explained everything to me so I could understand what was going on. I filed this claim online with American Home Shield and their process was fine. I've been with them for almost 10 years now. Every time I'm about to quit with them, something happens in my house. Other than that, I wish there was something where the price could go down a little bit, especially for customers who've been with them for a long time. When I called about that, they said they have to stay competitive so they couldn't lower the price at all.

American Home Shield sent out a guy from Act Appliance for my claim. He was a little hard to understand but we got through it. He was fine. He's been out here twice to do two different things. Everything has been fine since the repair. Overall, the customer service at American Home Shield has been good.

I paid for the service for the washer valves to be addressed, and they said that it's a whole code upgrade needed. But, they just didn't do it. After I talked to my lawyer about it, he let me know in the contract, even though they don't have to completely upgrade it, they still have to do a one-for-one exchange, and they refused to do it. It's funny because the plumbing company told me, "If you wanna pay me on your own, we could just come and fix it as a regular service call." I wasn't very happy with American Home Shield. For the most part, the technicians are solid, and they know what they're doing. However, it's more so about denying the claim versus my policy and that’s my issue with American Home Shield.

When I had to use American Home Shield, they were phenomenal. I love the technician that came out for my microwave. He was able to repair it and didn't have to replace it. He had to order parts and that took a little time but that was nobody's fault. He was so polite and respectful of my home. He cleaned up after himself as well. It was a wonderful experience. People don't wanna work nowadays but he was amazing.

I submitted my claim with American Home Shield online. It's easy. The contractor repaired the garage door and they were good, but they ordered a thing that AHS did not pay for. The one who came before to fix my refrigerator was a liar and acted like a jerk. AHS should contact with better companies, especially for appliances.

American Home Shield is responsive and their price is fair. They replace parts and take care of the issues. I had a claim recently and the young man who came out was awesome. He noticed the issue right away and took care of it. He was in and out in 15 minutes. All in all, I would recommend American Home Shield to anyone.

When my garbage disposal was not cutting out, I called American Home Shield to speak to someone. A repairman came out in about two days and he was good. I appreciate him. He told me everything and gave me a good understanding. However, he was unable to repair it. American Home Shield said anything that's stuck in the garbage disposal, that comes out of my pocket so I denied for them to repair it.

When you're a new owner of a house, American Home Shield used to send out a locksmith and change the keys on your house. But all of a sudden, now they're charging $100 for the same service. But the guy who came out was very good. It turned out I had nine locks that had different keys for them because the previous owner installed locks but he didn't rekey them. But he was able to change all those locks to accommodate the same key and then he left me four blank keys. He walked me through it and we checked every lock with his keys before he left. It was very good.

The first company that American Home Shield sent out wasn’t worth two cents. They looked at our toilet and said that it was the floor that was the problem. We were also having a problem with having to hold the toilet handle down to get it to flush and to fill back up, and he didn't even look at that. 24 Mechanical Group did the last service call on it and they did a good job. The only problem is they didn't turn the valve fully on in the toilet. The toilet is filling all the way up but it sits off to the side and you can see where the caulking is. When you sit on the toilet, you almost feel like you're gonna fall on the ground because it rocks back and forth. Now, it doesn't rock anymore, but you can tell that it's not where it's supposed to be on the floor.

We had Frosty Air come out first for a tune-up. We hadn't turned the heater on yet. He was going back and forth from the outside unit to the inside unit, and he said the unit looks good but the thermostat was bad. He gave me his card. He told us to contact American Home Shield and that we were gonna have to pay $125. I tried to get them to come back out again, but American Home Shield gave me Woodard Mechanical. I paid my fee and the tech said Frosty Air was correct. So, he put a new thermostat in for us, and it's been working great.

I requested service online and this particular guy that came out was really good. Normally, my claims are completed pretty quickly. However, the price has really gone up quite a bit, like five times, and that's a lot. I've had American Home Shield for years, and I used to pay quite a bit less. When I would tell people the price, they would say they probably wouldn't do it. But though it's not an inexpensive thing, it is convenient and quicker. I don't have a lot of time to be searching for service techs in various avenues of home care. American Home Shield does that for me. 85% of 20+ years that I've had them, I've been satisfied.

As for AHS’s customer service, they understand. They get the issue, but sometimes there are missed connections. Sometimes when I call the customer service, they tell me, “Contact the provider for the service." The issue is, some providers have automated lines and nothing gets done. You can't reach out to them at all. But I consider AHS to be good. I like their warranty service.

I looked around and found that American Home Shield is comparable to what's out there. I like them. Also, the tech was excellent. He called and came out the next day. It was quick. Everything has been great since the repair.

I have given positive reviews every time American Home Shield would send someone out. I've posted on Better Business Bureau and I always tell people to go with them. I've been with them for six years and they do good work. Their techs have always showed up on time and they've always fixed my issues. But this time, I made a call for a washing machine repair on November the 13th, and the people they assigned couldn't get to me for about a week. Then when they came, they had to order the panel. I waited another week for that to come in and the guy put it in yesterday. But we had that storm here in Birmingham and I had no power, so he had no way of testing it. I washed two loads today and it has stopped completely again. But I'm not washing heavy loads. All I had in the machine when it stopped was two pair of jeans and a sweatshirt.

King of Clogs was wonderful. There was a drip coming from the master bathroom and it was dripping down into the basement. They cleared that up and called and made sure that it was okay after the job was done. There was something wrong with the kitchen sink, too. They had to replace the faucet. As far as submitting claims to American Home Shield, we make a phone call and make an appointment. It's often easy but you can be waiting on the phone for a while. They inevitably try to please us, though, and the quality of contractors that they've sent was over the top.

The hot water went out in my combi boiler. I went online and submitted a claim to American Home Shield. Supreme Heating & Air came out in less than a day. They were terrible. There was no communication from them. There were no paperwork or anything from them that they fixed the problem the first time. They did not do a thorough enough job, and the hot water went out again very quickly. They came and did a patch job, and said we would have intermittent hot water until they could get the new piece in. That took about a week. I had asked them to give me a quote for another cleaning of the system, and then they called and said that was required and that it was about 500 something dollars. I had gotten it done for cheaper before, so I said I didn't want that. They told me it was a requirement or they would not come back and replace the piece that they were contracted to replace.

American Home Shield is horrible. I had an issue with the icemaker of my refrigerator, which ended up being a plumbing issue. We got this straight. Then I had an issue with the switch in my kitchen that went out. I called American Home Shield for electrical service and they sent in a company from wherever. Their guy pulled my dishwasher out three times, trying to find the problem. Then his company wanted to charge me an extra $300 saying they had to break the wall and fix the issue. But when I asked if they were going to fix my wall after they break it if I gave them the $300, and turned out that they were going to keep it for themselves.

I called American Home Shield for a dryer that wasn't drying my clothes. They sent out a repairman who was really good. My timer was off as well and he fixed what he did, ordered me the part, came back out a couple of days later, and everything was fine. American Home Shield is pretty fast in responding and giving me a call back. Everything's great with them. Their service is worth getting. A lot of people feel better paying out of pocket than spending $70 thinking what if nothing breaks, but for me, you may not use it right away, but eventually, you will.

When I had a garbage disposal that wasn't working, it was an easy fix. It was a little key to unlock it. I did the claim online, and it was easy to do. I'd recommend American Home Shield.

I bought American Home Shield's services in the spring. They were clear about what they were covering and they also sent me a copy of the contract when I asked for it. They weren't pushy. They weren't trying to hard sell so I was satisfied with that. Recently, I had a dishwasher that stopped working and it gave me an error code about it not draining. The next day after I put the claim in, I got a call that a service guy was coming out. He came out and tried to fix it but couldn't. He had to order parts. About two weeks later, he came and installed the parts. But it was still a problem, and he said he had no idea about how to fix it. He then sent his report to American Home Shield. The next day after that, I got a call from another appliance repair person who came out about two weeks later. He fixed it, and it's been working fine.

For my most recent claim, a gentleman from Tru Tech came to my house. It only took them a day to get to me. He did some quick fixes when he was here, and none of those things worked. So, he ultimately determined that I needed a new thermostat. They ordered the thermostat. Someone came back within a week just because the scheduling wasn't working out in my favor. It was the same gentleman that came. He put the new one in. It didn't really take that long. He had to do something downstairs, and then the process took about 15 to 20 minutes. Everything is working.

The washer was making a loud banging noise. It was super easy to file the claim online. Then it took about a week after submitting the claim to get a contractor out. The tech was very pleasant, friendly and knowledgeable. He fixed his part. I just had electrical issues after that, but he did everything he was supposed to. With American Home Shield, I love how it's like, "Let's get the problem issued no matter who we have to get out there," and how easy the app is to use that I never have to call anyone. That's the best highlight. I'm a single mom, so it works very well for me. The only thing is that most of the contractors are not available on the weekends. But everything else was great.

I submitted an online claim to American Home Shield for my dishwasher. They scheduled a service right then. ACT Appliance came out and did everything great, they showed up on time, had to order a part, was transparent the whole time, let me know when the part came in and came out, and repaired it right when they said they were going to. They were polite, professional, quick, and cleaned up after themselves. The dishwasher works good now. Overall, everything with American Home Shield is very seamless and easy. I'm very happy with it. The company is reliable, and they contract out good technicians.

Initially, the claims process was very first and efficient. American Home Shield supplied me with the company to come out and work on my stove, so that part of it was great. I was very happy about that. They sent me immediately the person that I would be receiving a phone call from. The repair person called me within a day or two. It was pretty fast. Then he came out to the house and his service was very good. He was very helpful and thorough. It was wonderful. The claim was submitted to American Home Shield again and it took a while. So I had to follow up and I never got a response from them, but I did from the repair person that was brought out. He said that American Home Shield came back to him and said they were bringing parts for the stove. But when he received the parts for the stove, they didn't work. He commented too that they were recycled, so they weren't in the best condition. But then they didn't even fit my stove. So we went back to American Home Shield and that was when they said they would give me a refund. But I had to follow up again to say, "Oh, what's happening?" It was like I had to reach out several times to get it.

I like American Home Shield's cost and the ease of access. It's so easy to submit a claim online. We just bought our house and for some reason, the bathtub in the shower in the guest bath didn't have hot water, but there was hot water in the rest of the bathroom and all over the house. Rooter King Plumbing initially came out and all the guy did was turn up our water heater and said, "Give it about three hours and then it will work." I could have told him that's not gonna work and it didn't. After a lot of phone calls, they came a second time and the person who came out was lovely. He knew immediately what it was, fixed it, and we're good. I was very unhappy with the first go-around.

I've been an American Home Shield customer for about 22 years, and I feel that the service has changed a lot. I recently needed to place a claim for my furnace. I placed the call, and then maybe two days or so, a tech came out.

American Home Shield provides a good product and they're fair in dealing with consumers. Recently, a few of the outlets near our refrigerator stopped working. So, the GFCI outlet had to be replaced. I submitted a claim through the AHS website and I had no problems. It was a straightforward claim and I didn't have to speak to a rep. Also, if there's something that needs to be changed or a problem with it, then I go through the website and I usually don't have to contact a rep.

I had an issue with a pressure regulator on my home plumbing. I went online and submitted a claim with AHS. It was very easy. I did a video consultation with them, and I talked to somebody and they looked at the part and said what was wrong with it. I got a call the next day from the plumbing company, and they already knew what was wrong with it. They came out the next day and replaced it. They had the exact part with them. The contractors were great. They came out at the time they specified, and it took them 20 minutes. Everything's working fine since the repair. AHS also covered everything they said they would. They’re outstanding.

Grady's fixed the meter where the air conditioner is on. It's working very well now. The guy was nice and polite. I also had a plumber to come out. We keep getting the same guy and I don't care for him. He tried to get us make him work outside the contract. He want us to pay him. He was putting down stuff and complaining the whole time about the toilet, how we need a bigger toilet, and the more sewage thing. But then he was telling us his prices and how he could buy and come back and install it. He also talked bad about the company, saying how they were not licensed and that they send out anybody. He went on and on and into them. I didn't need nor care to know all of that.

AHS has been very good most of the time, and customer service is always good. Technicians are a little hit or miss. I’ve had probably five service requests and one of the companies was really bad, but the others were good.

When I turned my furnace on because it had gotten a little chilly, it made a noise. So, I called American Home Shield to come and look at it. Winter Home Services came out and they determined it had to be replaced. It was cracked. Plus, they said it was clogged. My furnace was really old. They don't even make them anymore.

I wasn't able to get help from I wasn't able to get help on my most recent experience with them. There were stipulations as far as the plumbers having to come out to snake something. It wasn't right underneath the house. It has to be underneath the house for them to fix it. I had to pay someone else to come out because of the stipulation. I'm not gonna renew with American Home Shield. We'll find another company to use

My experience is not very good. The refrigerator doesn't refrigerate correctly. It was easy to submit my claim with American Home Shield online. The tech knew what the part was. He ordered it a month ago, but we haven't heard back from him. We've also tried to get in touch with American Home Shield twice and haven't heard back.

Our dishwasher stopped working. I sent in a service request with AHS. Submission was quick. They took the payment fast. But the problem was the next step, which was getting the appointment for the personnel.

American Home Shield provides tune-up services on your furnace once for the winter and once for the summer on the ACs. A young man came out and it took about an hour to get my two furnaces cleaned up. He serviced them and told me that we’re in excellent condition. They're functioning properly. I’ve had no claims for big ticket items but for what I have claimed, I've been satisfied.

Our dishwasher would stop working during the cycle. I submitted a claim with AHS and BA Distributing was quick to call. They've done work here before for AHS and they were very timely, professional and communicated well. The dishwasher’s fixed now.

I had a great experience with my latest claim. My HVAC was repaired. There was some condensation and it was making a noise, so the technician came and checked it out. I spoke with a representative when I filed the claim to American Home Shield. All the communications, the technicians, and the follow-up were a 10 out of 10.

Called about our water heater 8 days ago. Gas company red tagged. Still waiting for service. Really frustrating. No hot water. Getting tired of boiling water for EVERYTHING. We've had AHS for years but seriously looking for another home warranty company.

Air Docs came out because I didn’t have any heat. It wasn't blowing. They came out in a timely manner and it was the second time the tech had been in my house. I prefer him over any other person AHS has ever sent. He's reliable and excellent at his job. He's very informative about things he's doing when he's fixing your appliances. However, in the earlier years with American Home Shield, you always got a live person. Now, you don't. And that's what I don't like about them. It sucks because you only get these prompts and I don't like what they call AI.

The turbo blower for the exhaust was dead. It needed to be replaced. I sent in the claim online and the website was okay. The contractor came out and replaced the motor. It all seems to be working pretty well.

The customer service was good and the technicians that came out were very professional. American Home Shield's service is good, and their replacement products are really great.

We called AHS to submit a claim for my AC that was not working. The contractors came out in a few days. It took a while to resolve the issue. Anything with the AC is always a hassle in Florida. The contractors were like, “We see this problem. Now we have to call American Home Shield and get them to approve. Once they approve, now we gotta order the part.” We were without AC for seven days. But when we had our garbage disposal claim, the tech came out and he saw what the problem was, put a new one in and left. He was in and out in an hour. It was nice. But with the AC, they were very slow.

The pilot light of my water heater was out, so I reached out to American Home Shield by phone and the customer service was very pleasant. They had Triple S Plumbing fix the issue and they told me to give them a call if I had any problem, but I never had to call them. Aside from wanting something cheaper, I have no complaints about American Home Shield.

I called American Home Shield when my air conditioner wouldn't blow any cold air out, and the person I talked to was great. The contactor who came out was great as well. They had to put a new motor blower in. I've been very pleased with American Home Shield. I've been with them for over a year, and it's been great. A friend of mine had it, and he was telling me about it, so I hooked it up. The only thing is the contractors could be a little faster in coming out. It took me two days to get my issue resolved. If I wasn't using American Home Shield, I could have someone out the same afternoon. But I know they have contracted out to certain people, so I understand it. I would recommend American Home Shield highly. I have, as a matter of fact.

All Valley Appliances was not responsive. There's no customer service. You can't reach anybody. They came and told me that they understood what the problem was and it would be two days for them to get the parts. It ended up being over two weeks. When they did finally get the part, the technician came into the house, took one step in, took a phone call, and left without saying anything, but he didn't fix the problem. We had to wait an extra week for him to come back to fix the problem. When the gentleman did come back, he didn't wear any booties and he left water dripping all over the apartment and all over the stairs. It was a horrible experience. I ended up losing a tenant because of it.

All in all, my experience with American Home Shield was really great from beginning to end. It was the first time I had to use the warranty, but I was very impressed that they did what they said they were gonna do. I put in a claim for the air conditioner that wasn't working. Their claim submission was a simple process. I started on the website, and then I picked up the phone and called them. I'm over 65, so I like to talk to people. They kept me in the loop about what to expect and when the service provider would be here. I did speak to the service provider. It happened on a Thursday, and he was really busy that Friday, but I was his first client that Monday morning.

AG Appliance came out for less than two minutes to look at my microwave. The tech spoke very limited English, so the communication was off. We told them the situation, and they looked at my microwave for about 30 seconds. Then they said they were gonna have to come back a second time and that they have to order a part. They ordered the part and then finally came back. It was the same situation and less than two minutes in my home, and then they said they couldn't fix it because they refused to remove the microwave from the cabinet. So nothing was fixed. I called American Home Shield several times and asked for a refund. I told them that this situation was not appropriate. But they refused to remedy anything. I am extremely dissatisfied. American Home Shield is a scam. Don't waste your money on them.

We've been with American Home Shield since 2018. It seemed to be the best coverage at the time and since being with them, the time frame for my claims has been good. However, sometimes it's a little unclear what is and isn't covered. I had a garage door issue. It was the spring and I wasn't aware that the cabling connected to the mechanism of the garage door opener wasn't covered. It would be nice to be contacted in advance to let me know what may and may not be covered when the technician comes, so it's not a surprise. I've also found American Home Shield's customer service to be spotty, but it depends on the agent that I speak to. Other than that, the techs the company sends out have been very good.

Nick's Plumbing serviced my furnace and the tech told me I need to change my filters. But I have two huskies so, that's an every three-week thing. It was a good visit. I would refer anyone to American Home Shield. They've been fantastic. The price went up this year for 2026, but I expected that.

When I signed up with American Home Shield, I did everything online, and it was easy. I submit my claims online as well and the contractors usually come out within a week. Every technician I've had has been good. I've had American Home Shield for 5 years now and I'm happy with them. I've recommended them to a couple of coworkers.

One of the springs broke on our garage door. I filed a claim with American Home Shield online. The tech came within two days because it was on the weekend. It went great.

When we would turn on our faucets, the flow reducing valve that was put in a couple of years ago would make almost like a foghorn noise. I made a claim with American Home Shield and when the techs called, I told them what was going on. Then, while they were here, I told them that I noticed that there was water under the hot water heater. So, I asked them about that and that was why the second ticket was put in for the hot water heater to be replaced. The hot water heater that they replaced was still under warranty since it was only four years old. So, when they came out and did that, the company that they got it from said that I needed to pay for the new one and right now, I'm still waiting for the credit back for the hot water heater. It's been a month now.

I needed my ice maker fixed. The first guy came out here three times and he kept putting zombie parts in there. He would go out to his truck, get some parts and come in and try to fix it. But thank goodness I complained, and American Home Shield sent another guy out and he put the right part in the first time. When my dishwasher won't drain and I had a small leak by the door, the guy who came out said, “There's nothing wrong with the drain, see?” He kept turning the dial to make it drain. But when it drains out, the water is up to the door at the bottom. When it finishes, it's not drained out, so I have to dip it out before I could run my dishwasher again.

A tech came out recently for the washing machine and he did a really good job. He looked at the machine and diagnosed the problem, and then he ordered the parts. When the parts came in, he came back and repaired the washing machine. He was very professional and personable. Everything is working perfectly since then. I like this tech. He was very friendly and kind. If I could get this person to come in and do everything that I need to have done, he needs to be found for real. Every time I call American Home Shield, the phone is answered. I'm very satisfied. The reps are very nice and polite. They're kind, helpful, and always courteous.

I have had American Home Shield for three years, and I only had one or two issues with them. One was for a major expense where barely anything was covered, and to this day, it still doesn’t make sense to me. I don’t even know if I could pinpoint in the contract that a slab leak is not covered. I could understand why it wouldn't be covered because of the fact that it involves going underneath cement. But not everybody is completely aware.

It's been very easy and convenient to submit claims with AHS. VP Appliances came out twice, once for the stove, and once, for the dryer. The technicians that they sent out have been helpful and gotten stuff done. They've been friendly. I'm very pleased with the service and with the value of AHS.

When my air conditioner wasn't working properly, I did a service request online with American Home Shield and it was very easy. They assigned Advanced Mechanical AC and Heating and they were very good. They replaced the board and my air conditioner and it has been functioning well. If there was an issue though, being able to reach somebody to resolve would have been a little difficult. The call center people can't do anything. Another issue I have with American Home Shield is if there is a replacement needed, the selection may not be the same brand as the equipment I have.

My experience with American Home Shield has been good. I had a leaking dishwasher. I called American Home Shield and it went very good. The tech came out in two days.

The first appliance person that was sent through American Home Shield stood me up, but the second person was awesome. Everything was fine after they sent the second person out. Overall, American Home Shield's customer service has been great. I've had the company for years and I'd pay a higher amount because the warranty is OK. So far, it's been a awesome experience. They've been very accommodating.

Sometimes, American Home Shield doesn't send top-notch techs to figure out what may be wrong with an appliance or machine that I wanted checked and it necessitates a second opinion which always takes time. When something breaks down, time is of the essence. Sometimes, it doesn't go quick enough. They were all good, though.

For our recent AHS claim, Renegade Electric came out to check all the plugs in the bathroom. The tech was good. He just told us that if it's happened again, we have to make sure the reset button’s on. Because sometimes he said that it'll pop up if there's a lot of electrical plug in. Everything was excellent. I used to have another company that comes in before and I have to wait two weeks for them to schedule me. I'm so surprised they came in within two days.

Something broke in the air conditioner and Texas Hear and Air came out and fixed it. They were good. However, I had several contractors come out over a three-week period until American Home Shield finally got somebody to fix it.

Total waste of money. American Home Shield declined my Cooktop, saying “cosmetic damage caused mechanical failure” — Like claiming car paint scratches blew the engine. Nonsense. Don’t buy from them. SAVE YOURSELF. RUN.

My refrigerator went out. After three different iterations of people coming to my house to fix it, American Home Shield went ahead and gave me some cash so I could buy a new one. I don't know why it took three times to diagnose that. They put a brand new compressor in it but it wasn't the compressor, so we throw parts at it. In dealing with American Home Shield, it's difficult to get ahold of a human being. American Home Shield is good for those who can't afford new things. It's cost-effective. But after a year, if you make a claim, they're gonna double your rate. They doubled my rate for next year because I made one claim even though I didn't make a claim all year. I'm not gonna renew with them because I don't need them.

We’ve had trouble with the dishwasher for a couple of months, and it took a long time to get the parts in. The technician was excellent. He was on time, professional, courteous and thorough. Most of the issue was resolved. The dishwasher wouldn’t turn on and he replaced the electrical panel, and it’s working now. But it still doesn’t dry the dishes as well as it should. That may just be the best it can do. The experience with American Home Shield was satisfactory but the price is a bit expensive.

I had just bought my house and didn't know who I wanted to go with for my home warranty. Somebody was telling me that they had American Home Shield and I thought at least I know someone that had it and said that they have had nothing but good experience. I signed up as well and I'm glad I did. American Home Shield is a good company. Everybody is knowledgeable about what to do, and everything runs so smoothly.

American Home Shield does what they say they're gonna do. The home warranty was part of our purchase and so far, so good. I did a service request online when my furnace wouldn't turn on even though the fan would work. They sent a service person out and they diagnosed and fixed it. They did a good job and the unit works fine.

ABSOLUTELY AWFUL EXPERIENCE. I do not recommend American Home Shield to anyone. I’ve had multiple issues with them, and their customer service has been consistently unhelpful. First, my pipe leak claim was denied and I lost my $100 service fee with no real explanation. Then, when I needed an electrician, things somehow got even worse. I specifically arranged to take Monday, December 1st off work so I could be home for all scheduled repairs. I planned this well in advance. AHS assigned me to JC Electric, who later informed me they could not come on that date and told me to contact AHS to be reassigned. When I called AHS, they told me they needed verbal confirmation from JC Electric before assigning a new technician—but they couldn’t reach them. I was essentially left with no solution.

I did a request to test my HVAC system through American Home Shield's app, then Air Doc Heating & Air Conditioning confirmed the next day and came out the following day. Their tech checked and made sure my HVAC system was ready for the season. Our interactions were easy and I didn't have any problems. He tested everything and checked the thermostat as well as my HVAC unit. He also offered to swap out my air filter, but I had already taken care of that. Overall, having American Home Shield is a great saver. It's more beneficial and easy to contact whenever I need a service. It's a great investment and I recommend it for others to get when they buy new homes.

The garbage disposal quit working. It was making all this noise. I went online to file a claim with American Home Shield and they recommended a plumber that's under their contract. He came out and replaced the garbage disposal. He was very personable. Doing a claim online is easy breezy but when I call, I'm on the line forever before I get a real person. Also, I noticed American Home Shield keeps going up every year in price. It's getting to be a little bit more than I'm willing to pay these days.

We had seven different issues, and everything was taken care of, so we're happy with Watson Plumbing. We had one issue where it was still leaking, but the plumber came back again a week later and fixed the issue. When I filed the claim, I talked to somebody on the phone and that was great as well. So far, since we've been with AHS, we've really never had any serious issues with them. Sometimes it's a little hard to understand the representatives, but we're used to that everywhere. They're pretty detailed and concerned to get what you want done and correctly. At the end of our calls, when I make a request for any type of service, they go over everything very thoroughly to make sure it's all correct, and I've always been very impressed with that. They wanna make sure no mistakes are made on the request.

I recently had a washer claim to American Home Shield. I called them and they took care of me. I answered all the questions they asked me. Everybody was professional from the start to the end. Clinton came in, checked everything, and realized that I needed a motherboard for my washer, and they ordered it. As soon as it came in, I gave them a call, and they were here to fix it. He was very professional as well. He told me exactly what was going on. I was totally satisfied. Everything worked out perfectly, and I'm glad I have Home Shield.

I had a claim where American Home Shield had my toilet fixed. I submitted the service request online and that went great. The process was smooth and fast. The guy who came out was friendly and perfect. I didn't have any issue with him. American Home Shield is pretty good overall. For the most part, they were good and they promptly scheduled the things that I had to have worked on. I just got frustrated because they kept going up every year on their monthly fees, so I decided to switch to something else. The lady I talked to was really patient with me and kept trying to convince me to stay with American Home Shield.

My toilet needed to be repaired. I filed a claim with AHS online and it was pretty easy. AHS sent Tom Milton Services and they were very friendly and nice. They repaired the toilet that needed to be repaired. However, I wouldn't recommend AHS. I've had issues in the past. They need to be consistent with the contractors who come out. I've had issues before with my HVAC and it caused my house to be out of cooling for a whole year. I'm paying monthly a fee for it to be repaired but it wasn't repaired. I had to call them the following year and it was the same people who broke it the first time. But he repaired it. But it was very inconvenient for me.

American Home Shield says they will have a technician contact you within 24 hours. I put a request in November 18th to have a pool expert look at my pool pump that is not working. It is now November 24th. There is no technician assigned. No one has contacted me and no way for me to contact a supervisor. In the meantime I've contacted three contractors and received three bids to get my pool pump replaced. No regard for customer service.

Very hard to request a service. They did not provide any email with the policy information. After paying months, when I got in my account to request service you need a “research number plan” nobody knows what it means. Spent minutes over the phone. To cancel the policy they will charge you another $25.

Used to love this company but now they are useless. Submitted a request in May to have my roof leak repaired. It's now the Monday before thanksgiving and my leak is still not repaired. I have been assigned a new contractor for the 5th time and have to have another person come look at and quote the roof repair and then it still has to be approved by AHS. Meanwhile the leak is damaging my home and causing issues with the wall.

I've owned my home for almost 12 years, and I've always had a home warranty. A repairman sent by my previous home warranty company told me one of the better home warranty companies is American Home Shield. Then my friend had them and recommended them to me as well. I've also recommended American Home Shield. I have my dad on the plan too.

1st guy didnt know what he was doing. Kept zooming his boss on his phone to hear what was going on. Said he was ordering parts. Came back said he needed to order more parts and you denied our claim saying we overloaded the machine. Which we don't. My wife only washes and dries 2 uniforms for me for work twice a week. We have free big laundry machines in our complex we use for our laundry.

Our HVAC system wasn't working, and American Home Shield had Fast Response come out and diagnose the issue. They quoted me for what the home warranty company was gonna cover, but the price to take care of the issue was too much, more than what we were willing to pay, so we went a different route. Since we've had American Home Shield, they haven't been able to fix anything for a reasonable price. We were always able to find it for, sometimes, more than 50% less. With this situation with the HVAC, our alternative contractor replaced fixed the HVAC system and got it working for a lot less.

I’m dissatisfied with my recent claim experience with AHS. The service could have been better. I bought the insurance and I thought everything would be covered but they didn't cover a lot of things the last they were here. I was in the understanding that if they couldn't fix it, that they would replace it. And it didn't happen that way. But other than that, I haven't had any issues with AHS before at all. Also, as far as the technician, he was okay.

American Home Shield overall is failing to do a good job as far as customer service. I wish it was a different experience, but it's not. When the contractor worked on my home before, they took one of my tools with them. I notified them but they never returned my items. They recently were reassigned to my home for an issue where they said in order to get the repair, they would have to fully remove all of my cabinets in my home. So, I asked for a second opinion. A new plumbing company came out. Those guys were great. They came in, did not mention anything about having to tear out my cabinets in order to repair. They're professional. They have been doing everything that they said they would and keeping their appointments.

Blizzard Air came out a of couple weeks ago for an AC issue, and it was fixed. This was my first time using American Home Shield for a claim and in the beginning, I really did not know how it was working. I didn't know how Blizzard Air was gonna fix my AC. I had some confusion in the beginning, but I don't have any complaint because it's fixed. My only concern with the company was they did not explain what was wrong to me. The tech came to my house twice. And then the third time, he fixed the problem. The first time they came, they didn't even speak to me. It's my house and they were just going up and down. They acted like I was not even in the house.

The repair went fine. The turnaround time was three days only. However, the coverage is expensive.

The front burner on the stove wasn't working. After I made the report online, I received this text message wanting me to describe the issue. They were asking me a whole bunch of questions. It was weird as it was coming from two different things, but it was asking me the same thing. After that, two people came out at the same time. I walked them to the issue and they fixed it. However, during the first appointment, I saw that their estimated arrival time would be 11:40. I went ahead and dropped the kid at school but by the time I got back, it said it moved, and I missed the appointment. I had to go back in there to request the second appointment. It was successful that time around.

The contractor was excellent. However, American Home Shield is very difficult to deal with. Their call center, like many other call centers, are not here in the United States, and people do not understand English. They don't understand what my problems are, and it makes it very frustrating. It sounds like they're Filipinos.

The dishwasher was not drying because of a heating element. AHS assigned Sears, and I kept getting emails and text messages every day that said it’s almost time for my repair, for up to like five days before they came out. It was good that they communicated, but it was a little overkill in some ways.

K & S Plumbing were required by American Home Shield to fix a pipe leak. But when their plumber came in, he stated that we had a slab leak. So, I called to get a company that would come out to detect where the leak was at. They came out, looked at it, and it wasn't a slab leak. So, I called the plumber back out because, at that time, the water was out in our house, and we were staying in the hotel. He came back out that day and the leak detection company pointed out where the leak was for him to come back and fix. He cut through that area, and he still wasn't able to find the leak. He stated that the leak was up above in the ceiling at a location that he could not reach due to it being up too high. It would call for an extended ladder and a two-person job for safety reasons. A mitigation team came to bring the fan, then one of their guys was able to fix the leak. It wasn't where K & S Plumbing said it was, so they never fixed the leak.

One of the kitchen breakers tripped two days after the storm and my husband tried to put it back. Here in our subdivision, the breaker trips easily, even without storms, heavy rain, or strong winds. It doesn’t take much for it to trip. This time, the difference was that the breaker wouldn’t hold. We tried to reset it, but nothing happened. So, I waited a day or two, thinking it was storm-related. But we are not electricians, so we didn't realize that it might be water inside the breaker area. So, I set up the claim. I checked online if the breakers were covered and a representative on the chat confirmed it was. When the guy came, I explained to him what happened. Our breaker box is outside. That’s how the builder decided to install it, so as a homeowner, I assumed that anything installed on the exterior is meant to withstand outdoor conditions.

The washing machine was bouncing everywhere and the dryer was making this weird noise. When I filed the claim with American Home Shield, I told them that I'm tired of them sending out 1-star or unrated contractors. I've made 15, 20 calls on my air conditioner, and their contractors people kept giving them lies. I got documentation of the facts that were covered. I could sue American Home Shield right now because they didn't do what they said they would do in the contract. I'm still considering a lawsuit to get the cost of my air conditioning.

My microwave claim turned out great. I set it up online and ended up calling a couple of times because it took a while for American Home Shield to get the parts and then come out. Customer service was able to answer my questions, and I got called back or emailed with an answer as well. My experience with American Home Shield has been good. They’ve fixed everything that I've asked for.

My kitchen sink was leaking. I called American Home Shield and the lady I talked to was very friendly. Filing the claim was pretty easy and they connected me with the plumbing company. The techs who came out were decent and I didn't have any complaints. I like American Home Shield's service. They try to get someone out to you as quickly as they can. I like the fact that the job gets done.

We have a property with a heating system that was not functioning properly. I diagnosed it with my friends who work with things related to that and then I reported it for replacement through American Home Shield. I was told that as long as it's working, they can't do anything, except repair. Their contractor came out with a significant amount that needed to be put down so that they can replace it, but the unit is still working so far, so I decided I was not ready to put out about 9,000 to replace it. I started with American Home Shield a couple of months ago and it has not been beneficial for me. However, I still recommend friends and family. I was informed about its positive aspects from a conversation I had with American Home Shield, so I'm still optimistic.

I have been with American Home Shield for probably three years, and the customer service is good. They send technicians within a reasonable amount of time who are professional.

I described the water heater issue and the tech asked me to send pictures, which I did. The person was very nice. However, I only called American Home Shield once and didn't like how it happened. I had no doubt the furnace needs to be replaced, but it was, "You're gonna have to pay out of pocket $1,200." I communicated with AHS because I tried to figure out what they will pay versus what I will pay the contractor. Don't just tell me I'm gonna pay somebody out of pocket $1,200. AHS never gave me a clear answer, not even the contractor. They will just send me an invoice that said $1,200. I wanted know if it meant I paying $500 for a water furnace, plus $200 for a permit, etc.

American Home Shield's service has been good. The washer would never finish a complete wash cycle. Kirkland came out and identified a pump and pressure switch issue that shut the washer down, resolved both problems, and did a great job. Everything went well. The washer functions correctly and finishes every cycle we run.

Make It Right came out to clean the furnace. They were on time, which was great, and they cleaned the furnace. So it was fine. But I'm not that happy with American Home Shield. I have them in my personal property and in some of my rental properties, and I don't like the option that they only give us one company that we have to go with. Because sometimes those companies are so busy that they're not available for days at a time. That left one of my tenants without heat for days because I only have the option with one company. So I would like the option to have more than one company to choose from, and I would especially love if I could choose my own company.

Myer fixed a heating issue that I had. They were great. I did the claim for it to AHS on a Thursday and they came that Monday. American Home Shield's price went up. It's a little pricey, but it's good. It's for a little peace of mind.

I have an LG fridge and it made this loud noise. The tech told me to take everything out, and unplug it for three days. He said ice forms in the back of it. He said, "I have the exact same refrigerator, and it did it to me." It hasn't happened since. The tech was very nice.