American Home Shield Reviews

We had an electrician and a plumber come out through American Home Shield. The electrician changed the GFI and a light bulb. The electrician said that if the light goes out again, then they'll have to look at the whole wiring system. Then we had the plumber come out. The plumber's supposed to be coming again today to drain the hot water tank to see if they can get it fixed. Otherwise, it's a good experience. American Home Shield has been very professional and knowledgeable. They've always been courteous, on time and let me know what's going on.

My HVAC system wasn't working, but Little Heroes came out, and then they found that one of the motors was out. David put in a new motor and everything seems to be working good as of now. The timeframe of the claim was good. American Home Shield was pretty punctual about it. Everything was good. American Home Shield works pretty well, especially when buying a new home. I definitely would recommend it to somebody.

I was having an issue with my refrigerator. I contacted American Home Shield and spoke with a representative. The contractor was excellent. His name is Antoine. If it was him alone, I would have stayed with and recommend American Home Shield to many other persons. He explained everything to me. He showed me what was going on. He educated me with what was going on. He showed me why the parts was being ordered, and why he had to remove it. He walked me through it. He requested five parts, but AHS only approved three. They said I don't need the rest. I ordered the fan for the refrigerator, but they said that the fan can be used. It's just iced up. The head of the ice machine was broken, and they replaced the head part that's connected to it.

I recommend American Home Shield to everyone that owns a home. I've had them for a good eight years combined, and my experience has been fantastic. I call for service requests, speak with a representative and everything is smooth, quick, and easy. When my heating wasn't working, they had a guy go up and check it out, and he noticed that something was turned off. It was a quick deal. My the interactions with the guy was professional, smooth, and easy.

The initial plumber gave a costly and inaccurate diagnosis without proper inspection. I contacted American Home Shield. This is where they showed that they cared about the customer. At first, they wanted to charge me for a second opinion. I explained that if I was going to pay for another opinion, it would have to be someone I trusted, which meant calling my own plumber and paying out of pocket for an inspection. I told them that otherwise, they would need to cover the cost. After that, they agreed to absorb the expense since this is a second opinion and I wasn’t satisfied with the first visit.

It took forever for American Home Shield to fix my refrigerator. They sent three companies. The first one, the tech messed it up. So I had to call and I was super mad. Though they sent someone who really fixed it. He did a great job. It took them two months that I opened the claim to fix it. It was a disaster. American Home Shield also meesed up when I sent in a claim because my carbon monoxide in the basement was going off. They sent someone to fix it but it still was going off. So I was very mad. I waited four weeks for the tech to come and fix. It was a long time. So I gave American Home Shield the worst review ever and I canceled. Then I went back again this year because they had a promotion. $70 and $80 a year is a lot.

When a pipe burst out of my home, American Home Shield sent K&S. It's a plumbing company that I've been having issues with, and I've explained that to American Home Shield. So, this recent time, the tech came out and instead of doing the evaluation and telling them that a pipe had burst inside of my wall, he went in to go above his pay grade and sent in a bogus recommendation. K&S wanted to charge me $600 to fix it, and that was during the holiday.

I'm unhappy with American Home Shield's service. I'm not renewing with them. I found a $100 coupon and submitted a request. They're supposed to give me monthly tune up to check out the unit. The contractor came out. The tech provided me his quote on recommendation of what needs to be done. I thought he's gonna bring his gauges to make sure there's Freon in the unit, to validate that it's cooling properly as such. That is what I consider a maintenance tool because that's what I paid for. I didn't see any of that. He said the A-coil needed to be cleaned, which is understandable. Two weeks later, I noticed my unit is not cooling. I just paid for a maintenance cleanup. He didn't say anything about anything else needed to be done besides the cleaning of the A-coil that's in the indoor unit.

It's been about two years since we got American Home Shield and our experience has been satisfactory. We submit claims online, which is easy and quick. When our tub faucet fell off the wall, we couldn't use the tub. We did a claim and it went great. Spring Plumbing was responsive and they came out within a couple of days and fixed the issue. The service person was a young guy who was very enthusiastic and really nice. He explained everything really well and laid out what our options were, and what would go faster and what would go slower. If we chose different parts, it had to be approved by AHS. It was fine.

We've been with American Home Shield since 2014 or longer. We probably got it shortly after we bought our house and we've been here 20 years. We currently have two ongoing claims with them. One is for a refrigerator that stopped working and the other is for a gas stove wherein the dials stopped working as well. I submitted the service requests online and it took about a week for the service people to come out. They had to order parts and the refrigerator repair person will come Monday, while the stove will hopefully be fixed next week.

The tech from the company that American Home Shield hired was not nice. The contractor changed the schedule three times for me and had the tenant taking the day off so he could be there. The tenant had to leave for work and come back at 3:30 because that's the last time that they changed it. He was five minutes late. However, the contractor did not call me. They just sent me an email. I specifically requested that they either call me or the tenant we could schedule, but they never did. My tenant was five minutes late. Whoever went to the house said they would call it as a missed appointment and they would not wait five minutes for the tenant. That was messed up. I was unhappy with that.

I had a refrigerator that went bad. A contractor came in and put tape to hide the crack. I wrote a letter about it and sent it to American Home Shield but they never responded to me. They also didn't cover the dishwasher parts that were broken. There was a switch and something else they said were not covered. If that's the case, then what am I paying for? I'm very disappointed. I have a six-burner stove that went out on me yesterday. I gotta call American Home Shield back to have them fix that. But now, I'm wondering if it'd be easier to just go buy a new one. I spent practically $1,200 on my house and $3,000 on the other houses. American Home Shield is waste of money. If they don't respond to their customers, that tells me they don't care. All they do is grab the money and tell you to go shove it and you don't really have anything.

At Your Pool came out and replaced a pool sweeper motor. I submitted that claim online and it's very convenient because it breaks down to what's covered, what's not covered, and you know whether you're gonna start or not. The process was fast. The next day, somebody called me. They scheduled a couple of days out and that was it. They came and started working on it. Almost an hour later, they were all done. Having AHS worked out great for us.

I’ve been with AHS for four years now. The plumber who came out for my hot water heater tank was good. American Home Shield ultimately approved everything, but it was a lengthy and tedious process. It took weeks instead of a couple of days. I also wish the quality or caliber of people that they have in customer service was better. But AHS is ultimately worth it value-wise.

I had a dripping tub and a dripping faucet. I put in the claim to American Home Shield online. It was an easy process. I called All Clear Plumbing and Drain Service to schedule the appointment. They called ahead and asked if they could come early. They did come out early, and they were able to fix the two things. I've been with American Home Shield for about 10 years now, and it's easy to use when you need it. In general, it works when you need it. I've had issues one time with it with electrical. If they have to make holes in the walls, they won't resurface that. That's the only thing.

American Home Shield contracted with Sears on my most recent claim, but then Sears called me to make the actual appointment. So, I asked them to call me ahead of arrival so that I could leave work and be there, and they said that they would. They didn't call, and this happened twice where I made two appointments with them and they didn't call before they came, but then they put a note in the system that they had been there and I wasn't there. I made a third appointment and I took the day off, and I was sitting there as I check on the status of, “Okay, we're still in the window. But let me see if there's a time of when they're gonna be here.” There was also a note in the system saying they've been to my house and I wasn't there, which was a lie. My husband and I were there, and nobody knocked on the door.

Sears came out for my washer that wasn't working. They told me what the issue was. They were great. As far as American Home Shield, their pricing goes up every year, but I guess they have to. They're a good company and I would highly recommend them.

My ice maker stopped making ice. The tech from Wright Refrigeration had to replace that, and he did it in five minutes. I've had great ice since then. I haven't had to do much much claims with American Home Shield because my house is new, but I did the recent claim by the app. I went online and did it through the webpage. Then, I got an email saying that they were looking for somebody. Within an hour, I've had the contact. I don't know what they are doing behind the scenes, but it's night and day from when I owned a house five years ago with American Home Shield to now. What it used to be is not what it is now. My experience was great. So, kudos to them.

I normally reach out to American Home Shield online for my claims. I did one not too long ago, and Science Appliances came out in less than 24 hours. They diagnosed the issue, waited a week, ordered the parts, came back, and put it together. Overall, I'm satisfied with American Home Shield. My experience is positive 80% of the time. The only time we've had a negative experience was with our air conditioner. I needed a new air conditioner. Mine was old from 2005. It still took a type of Freon that is illegal now, and they wanted to replace it with the same type, and I didn't want that so I ended up spending about $15,800 on a new AC unit. They gave me $210 for my trouble. That was in their contract. I would have known had I read it well enough. If somebody asks about American Home Shield, I would tell them to read the small print on what they do and do not pay for.

I spoke to a rep when I submitted a claim with AHS and my customer experience was excellent. MaeDae came out for my ceiling fan and they fixed it.

I put in a request in AHS’s portal for them to come and look at the washer. But then I ended up on the phone with them multiple times because it was not a smooth process. This is my first experience with them, and it was so inefficient that as soon as I can find a comparable replacement with better customer service, I'm going to change. I would tell others not to use American Home Shield. For my washing machine claim, IFI Services took the old washing machine out and they put the new one in. AHS was able to get them out pretty quickly. But it took three different appointments and a day and a half off work for me, for me to get this washing machine replaced.

Aeon Blue came out and diagnosed our pool problem but they didn't fix it because they said it is not covered according to my contract with American Home Shield. AHS is selective as to what it covers, what it doesn't in the swimming pool area and that doesn't work for me. There are three pumps in the swimming pool, the main pump and two other pumps. They cover only one pump. They didn't tell me that at the beginning. I got disappointed because the main one has no problem. It is the second one, which is the cleaner one and that is what the problem is. Another company came and looked at the swimming pool heater and they told me AHS covers it. If it's not fixed, unable to fix it, they would replace. But the guy who came here said, "Okay, this is a pre-existing condition. You brought somebody before us." And he couldn't fix it. He took one part from it. I said, “If you cannot fix it, I'm open to fix it. Go ahead and replace the part that is broken.” But they refused to replace it. So far, I did not benefit in my swimming pool one penny from AHS.

Our dishwasher had a leak from the discharge line and it caused flooding in the house which ended up being hardwood damaged and having to be replaced, as well as the dishwasher. AHS said they could repair it for $595, but this is my third claim on it. I just wanted it to be replaced. AHS is giving a credit of that much and then helping me to buy a new one. So it's been ordered and is available for delivery. However, their sales department keeps calling me and wanting me to sign up for a warranty, despite the fact that I already have a warranty with them.

I submitted a claim online with AHS and it was easier than calling in. I had a more pleasant experience because I was able to do it through the app and I did not have to speak to one of the customer service people who don't speak English. It's always been frustrating because I can't understand them. It was much simpler this time through the app. For my recent claim, my dryer wasn’t heating. It would take two cycles to dry the clothes. The tech who came out was great. He called me and made an appointment. He came out a few days later and solved the issue. But then I continued to have issues and he was just giving me input. He recommended a new screen, that I needed a new cover and explained to me and showed me everything and what was causing the issue. But, I continued to have issues a couple of days later.

I called American Home Shield for an issue with my AC and they sent out an AC tech. The AC tech thought it was a electrical issue so they transferred the ticket back to American Home Shield. American Home Shield sent Power Moves out here and they came out and said, "No, everything looks fine, electrically. It's something going on with your AC." So then they had to transfer the ticket back to American Home Shield who sent the AC tech back out. They determined that it was an issue with the compressor in my downstairs AC unit. They're waiting for the compressor to get to them that American Home Shield have ordered. So then they can call me and schedule to come out and get it installed.

I sent in a claim online for the dryer. American Home Shield gives a response time of 24 hours. That could be probably faster depending on what kind of situation you got. I'm a computer guy, so I could scrutinize anything, but its simplicity is there. So, it's all good. They sent out Premier to repair the dryer. I already knew what the issue was. It was just a matter of confirming that was what it was. The tech did that, had the part in hand, and did the repair and a little clean up. He was done in about less than an hour.

I had a contractor come out to fix my heating and air systems. They have been out a few times and they have also gone underneath the house. They have fixed it. So far, I haven't had any problems with American Home Shield.

The employees at American Home Shield were great. The heating company representative was excellent. However, I no longer want to be part of the program itself because it didn't really support in the way it's advertised. It states that it would give you up to $5,000 for HVAC, but all it did was give a credit and then, I had to pay market rate for a heating installation from a third party. So, it's not advantageous to me to continue to pay them $50 a month if that's what's gonna be happening. I'd rather just put $50 away a month in a home repair fund.

The representative that I spoke with was very knowledgeable and set up my claim very quickly. The contractor came out quickly and fixed the issue. The tech was great. He explained some things to me and taught me a little bit more about my system because I really didn't know. Overall, I've had very good experience with the technicians. I have no problem with American Home Shield's service in general.

I called in a claim during Christmas time, and I didn't hear anything for a week and a half. I downloaded the American Home Shield app and created a login. As soon as I logged in, I saw my work order. As soon as I saw my work order, the very next day, CAMCO folks contacted me. So I needed to do the app instead of just calling in the work order. Then somehow, I created two work orders doing that. CAMCO said that they would cancel one and complete the other one. I was very happy with CAMCO’s service.

I called an electrician and one plumber through American Home Shield. They very quickly identified the problem and they were very quick to solve them. They were clear on what the problems were. The appointment they gave me was also very fast. So, I'm satisfied. I had to pay $100 for each of the services. I submitted my claim through my account dashboard on American Home Shield's website. It was convenient to put the requests in.

My experience with American Home Shield has been both good and bad. I've used them in the past and they were much better. Their customer service reps were always very nice, but they could only do what's in front of them. I called them recently because I was having issues with the stove. It took them two and a half months to fix it. Somebody came out within two weeks of me filing the claim. The motherboard had to be repaired. They couldn't get the part itself. It was just repaired yesterday. They fixed it eventually, but it did take a while.

I had some outlets that were not working, and then I had a couple of breakers that were thrown. All American Electrical was sent out and they had to come out a second time, because the first time, the guy got it working and left, but shortly after he left, the breakers tripped again. A few days later, they had to come back out, so I had to reschedule through American Home Shield for that to happen.

The electricity in my garage had went out. We submitted a claim for it to American Home Shield online through the app. It's easy to use the app when it's clear cut. It's harder to use it when it's not as clear cut as what's listed. But this time, it was very easy. The contractor came and fixed the problem quickly, and it was all good to go. He communicated well with scheduling. We called him when he was on his way. He called me when he got there and let me know what the problem was. He was very efficient.

I placed a claim with American Home Shield online to fix my oven. A contractor was dispatched within two days, who was able to fix the problem. It went wonderfully.

I have been a client of American Home Shield for years, and my experience is not as good as I thought. I don't use it much, and I just asked for a service recently. They sent me a plumber but the budget that they presented was extremely high. So, I checked with an external supplier, and I realized that I have been overpaying to all the service providers that are recommended by American Home Shield. I paid annually, but I'm seriously thinking about canceling the service.

I use American Home Shield's service every once in a while. I like that it's convenient to set up a service online. The website is easy to use, and I don't have to make a call to schedule something else. It's all right there online. The one and only time that I had to talk with anyone on the phone was with a garage door situation, and the customer service rep wasn't able to help.

I had an issue with my dryer not heating and my stove not working. I called American Home Shield to place a claim, and I spoke with a rep. The interactions were fantastic. The contractor was great, too. He was young, and was very polite and very professional. I've never had any bad experience with American Home Shield. I've used them twice now. The people they've sent knew what they were doing, and they get the job done.

American Home Shield's coverage is good, and I've had a policy with them for a long time. Their customer service is always good. I'm not saying the execution is good though. I'm in customer service and their reps haven't made me mad. They're very good listeners and pleasing, even though I know that I'm not getting anything done. My last claim with them wasn't pleasant. It took three service attempts to get my refrigerator fixed. Each time, the technician said that it's something that they didn't do and it took a good period of time in between the three technicians. Besides that, the final technician that came out was excellent and everything was perfect. All in all, over the last six years, my experience with American Home Shield has been okay, and this one incident is not gonna stray me away from them.

When we turn the dryer on, the whole house trips and the power go out. Authorized Electric, the first company that came out, did not diagnose the problem correctly. Then, Stella Electric came out and saw the exact issue that I was referring to. I enjoyed working with Stella Electric but American Home Shield has had me waiting for over a month to get the issue resolved. I was told it has to go through the authorization department, but nobody can contact them, so they have to wait. It’s an electrical problem so it's been very stressful because your house could end up catching on fire.

Our washing machine started making a loud noise and it also had an effect on the lights causing them to flicker, so we called American Home Shield, and they sent Sears out. The technician diagnosed the problem and told me what the next steps were. He said they were gonna need to replace the transmission of the washer, and that AHS would let me know what their determination is on whether or not they were going to repair the washer or replace it. AHS replaced it. We took the option of getting a Lowe's e-card and upgraded our washer. My wife is short and she has a hard time reaching the bottom of the top loader, so we got a front loader and she loves it.

Superior Group came out for our exhaust vent which had gone out and needed to be replaced. However, they left me with a crappy job. The air vent that I had up there was a larger vent and the one that they replaced it with was a smaller vent. The problem is, it left a hole in my ceiling. They told me that they couldn't do anything about it. It’s nice having a home warranty which provides peace of mind, but with AHS, when they need to replace a certain item in your home, sometimes it can take upward of a week for that item to arrive to be installed.

American Home Shield's price has gone up over the years. But it's still within reason.

This is my husband's home that we decided to cover with American Home Shield. It's been covered for about five years. I've used American Home Shield for a dryer and a washer and had really good outcomes with everything. I would definitely recommend American Home Shield because it's helped us in a lot of binds. I've never had an issue. I like the fact that I could submit a claim online and be able to see an email. It's easy navigating the app as well.

I told American Home Shield in the beginning of the year that I was going to let them go because I don't use them. Then one of the customer service reps told me that she would lower the price to 80 something dollars. Then when I agreed to it, she told me that my deductible was $125 but it would be waived for my first claim. So, I renewed my contract with them.

I've been with American Home Shield for about a year. I had a problem with my refrigerator and they sent out a tech that didn't know what was wrong with the unit. The contractor was supposed to call SubZero, the company that makes them, but I haven't heard back from them and I can't get them on the phone. Instead, we communicate via text messages. I've texted them twice, but they haven't gotten back to me and it's coming up on two weeks. Around the same time, I encountered an issue with my air conditioner. American Home Shield sent Lumas Air out for the repair and the unit was fixed in two or three days. I was very happy with the air conditioner people.

Comfort Zone HVAC came to change our HVAC system. Our heater was not working, so we had to replace the whole system. We had a good experience with Comfort Zone. They were professional. We usually do our claims to American Home Shield online, but for this particular reason, we had to call them because we had to talk to them regarding the rates and what will be our out-of-pocket charges. Usually, we do it online because we have three properties, and all three have American Home Shield as a warranty. The customer experience is always good. We always get the solution to the problem we tell them. They're always quick in answering the calls and giving us the response in a timely manner. Overall, we have a wonderful experience, and I will definitely ask others to take the warranty from American Home Shield, and I would love to refer them.

I spoke with a representative at American Home Shield and they were good. The contractor was wonderful as well. However, they can't seem to get the parts for the unit. The claim has been going on for almost 3 months.

I filed a claim to fix the tumble dryer. After three days, a contractor came out. They were good. Apparently, it was an issue with the ducting rather than the actual appliance so I'm still working to get it fixed.

The first time around, Liberty took a look at the boiler. They diagnosed it as a faulty release valve. They changed it. Then I thought that was the end of it. I came back into the house about 11 hours later, and it was still leaking. I called American Home Shield back, requested a follow-up appointment with them. Then they came back two days later. This time they stated that it was a cracked heat exchanger. They were trying to sell me a new boiler system, saying that the boiler should be changed. But I don't think that's the case because they received two different, independent assessments from professional plumbers. They were both saying that they were wrong, that it's not the actual heat exchanger. It's the act, the expansion that needs to be changed. If the boiler symptoms are consistent with the diagnosis, if it really was a cracked heat exchanger, then the heat wouldn't be consistent. But it is consistent. I'm just waiting for them to close the ticket so that American Home Shield could send out a different contractor to get a second opinion. AHS has been helpful, but I feel like this could be handled differently.

The claim with American Home Shield didn't go well. The people who came out the first time were supposed to fix my elderly grandmother's washer and dryer. The washer was fixed but the dryer was not fixed, so we had to call them back out.

My experience was good. The ceiling fan's light kit was not working. I called American Home Shield's representative to submit my claim. It was prompt and professional. The tech was able to repair the issue. It was one of the contractors I previously used. The guy was very professional and personal. He made me feel comfortable. He asked if I had any other concerns about the work.

We got our house in April and American Home Shield was part of our closing. We've had them eight months at this point and I like their app. It's convenient. I can get around, because I wasn't sure even what was covered. When something happens, I look at it and it explains what would be covered.

American Home Shield has tried different vendors but my heating unit hasn't been serviced yet. There is one contractor who said they were gonna fix it and they're checking with Carrier for the parts. They tried to explain everything to me. They showed up on 12th but did not update anything. I called yesterday and they said they already ordered the parts on the 14th. The expected shipment is three to seven business days. Once they get the part, they're gonna call me. These are the initial parts required to find out the next problem. So far, it's going good unless it would get extremely colder here in Texas.

When I first got set up with American Home Shield, I had a request put in for the rekey, and then I was contacted by the lock company. So far, American Home Shield has been good.

I had American Home Shield for some years before it stopped then I picked it up again two years ago. Recently, the capacitor went out on the HVAC system. American Home Shield sent someone out to check that and replace it. The contractor was great. They called us back in the time frame that they said that they would be reaching out and scheduled an appointment. I would recommend American Home Shield. I'm happy with them and the service they provide.

I’m done with AHS. I'm canceling my policy. My recent claim experience with Sears was horrible. They scheduled an appointment and they said, from 8:00 to 3:30. The guy called me at 5:45 and said he was 20 minutes out. He got to my door and I asked for an ID. He showed me a driver's license. I said, “How do I know you're from Sears?” He opened his coat and showed me this dingy blue Sears t-shirt. I let him in. He went down there. He stared at the machine like it's foreign. He went back out. He said he couldn't fix it because they don't manufacture the part anymore. He said American Home Shield should contact me within 48 hours. They didn’t. I called them and they sent me a link to order the replacement dryer, so I selected same thing gas dryer, only this was GE. But when I get my confirmation, it said electric GE dryer. I said, “I don't want electric.” I called. The guy said, “I can fix it. I have to cancel your order, and I'll send you a new link, and you just select the correct dryer.” I said, “That's what I did the last time.” He sent me this link that said cash in lieu or reimbursement. But there was no purchase link.

I’ve had a good experience with AHS. Their claims process is simple. I submitted a claim for a leaking pipe. H&K Plumbing came out and they explained what they were doing. They were respectful, they did it and left.

I reached out to American Home Shield online for my heating issue and the contractor, American Group, was prompt and arrived on time. The problem was a little bit complicated, but they figured it out and resolved it. I was satisfied with the service from American Home Shield.

My most recent claim was excellent with Sewer Medic. They did their job very well with the hot water heater. But the experience with Sykes Plumbing has not been very good at all. I've got a leaky faucet that's been leaking for a month or two. First of all, they said they needed to get a new cartridge for the leaking faucet. That took about 15 days. I could have gone down to a local hardware store and got the part for it to fix it. But then, they put the new cartridge in, and it was still leaking. They said there was corrosion, and that it needed a new faucet. They said American Home Shield wasn't gonna cover that. I didn't understand why they said that American Home Shield would not replace a faucet. But as best that I read the contract, American Home Shield should replace that. We're out of $100, and we still got a leaky faucet. I'm not very, very happy about that.

The circuit board inside the garage door opener burned out, which to me, would fall under the category of normal wear and tear because the garage door has been in there since I had the home built, which is approaching 20 years. But American Home Shield denied my claim, saying that it's not normal wear and tear. They are a terrible company. I have them for at least 10 years and when I first got with the company, it was fairly easy to get a person on the phone to make a claim. The last few years, the company has taken a turn for the worse.

I had my kitchen stopped up over the weekend, but I waited until late on Friday to call AHS. Monday morning was good. The plumber who came out was very knowledgeable. I like the convenience of knowing that anything major that happens, I don't have to come out of pocket more than $100. What we paid monthly, plus, the $100, I probably could have got the stoppage uncleared for that myself. I had a leak under that sink too. It's nice to know if the leak comes back within 30 days, the plumber comes back, and the stoppage too. I can have a professional come and not have to just try to risk it myself.

I made my first claim to American Home Shield. The person they sent out had to come out twice. The first time, the person said there was nothing wrong, and I had to call him back. He had to come back a few days after. Then he was saying there was a problem. The company went through things with me. I didn't have any choice in that. I would never work with the person they contracted out again. The product got changed, but I ended up paying more on my end than American Home Shield did. It didn't say when I got it, "We'll pay half of what you got coming." When you call and ask for something, then the specifics come in. I got a platinum program. So, if I didn't have platinum, I probably would end up paying the whole thing myself.

I had some toilets that were leaking, a shower that was spraying all of a sudden and had come loose, and the pressure regulator for water was broken. I called American Home Shield to have these things taken care of and they assigned Big Orange Plumbing to my claim. So, they got them done. I've been with American Home Shield for well over 20 years and my experience has been good. I've also told a lot of people over the years about that.

American Home Shield needs to do better with who they get to represent them. I had a recent heating claim where they sent K&D Heating Service out. The motor was bad. It was extremely cold. At that time frame, the guy who came out said would submit the information to American Home Shield to try to track down a different motor. If not, the alternative would have been to replace the furnace. I reached back out to him the next day, and there was nothing. So, I took different measures because it was extremely cold. When I reached back out to him, he said that the manufacturer was trying to track the part down. I have a friend that specializes in that and as soon as I called him, he tracked the motor down and put it in. That whole experience was bad. The guy saying he couldn't track the part down was fictitious. He didn't try to track the part down. His whole goal was to try to get me to put a new furnace in. That was a disaster.

My washer and dryer went on the fritz at the same time. The washer is a front loader and the drum stopped circling. The dryer on certain cycles just wouldn't dry at all. It's a gas dryer and it wouldn't ignite on certain cycles. After submitting the claim online, the tech came out the next day. I did the claim on a Friday and he called Saturday morning and asked if he could come out because he lives around the corner. He was very nice and professional. He diagnosed the problem and ordered the parts. He repaired the washer. It's working fine. But the dryer is still having an issue.

A tech came out to do a normal maintenance. It was something that is part of the plan that we signed up for. The tech was very helpful.

The acrylic knobs on my shower and tub were breaking, and the water heater wasn't maintaining hot water for long. I made a claim with American Home Shield and I explained the issued to them. They assigned Cascade Plumbing to do the service and before they came out, I also explained what was going on to them. And I had to pay a deductible for them to come out. But when Cascade came out, they called the company and told them that when the acrylic pieces went bad, I purchased a universal piece. I'm a human and I have to take a shower. So, I got that universal adapter to connect to the valve stems, so that they could turn and I'd be able to take a shower for the time being, which is what any common-sense person would do.

I've been with American Home Shield for a year and a few months. I recently had an issue where there was some snow getting in through a gap in my roof, and they had a man come out and do a great job. He fixed it right up quick. My experience with the contractors has always been excellent. It's the app and the customer service side of things that have been subpar. I've never been able to log into the app, and it's incredibly difficult to get transferred to the right department for my questions because the phone tree is insufficient. Plus, sometimes when I go in, there's a situation where the system is so convoluted that they can't fix an issue without being able to do the thing that they can't do in order to fix it.

I have seven homes with American Home Shield, and doing claims online makes it simple. Information is there. Each property is set up under its proper account. The only thing is you can't get through online. You got to go through all automated. It's also very difficult to get some person in the United States that speaks English that you can understand. So, I do everything online.

I was having problems with Sears Home Services who came yesterday. They had a window at 10:38 and they said they were on their way. They showed up at 3:30 and the driver made nothing but excuses like he had to turn around or somebody wasn't home. I didn't buy any of it. Then, when he was putting the part in, he said he didn't have the tool to complete the job. So now, my refrigerator is completely dead. They want to order another part and come out again. But it would be the sixth visit. I emailed American Home Shield Member Services that they said I could communicate with by email and I've not heard back. They also claimed that I canceled the service call and that I have a part that I didn't have, but they didn't even specify the part.

The people that we bought the house from included one year of American Home Shield. Lo and behold, we hadn't lived here a month or so, and the hot water heater went out. They replaced it, so we preferred to keep them. However, the most recent claim with the AC was aggravating. The heat didn't work with a heat pump so I had to choose AC because that was my only choice. It's not really a furnace, it's a heat pump.

I've been with American Home Shield for about a year or so now and I haven't had any issues. Recently, I submitted a service request through the app for one of my plugs that kept sparking and it was a very easy process. They assigned Queen Electric, and the tech was polite, friendly, and explained everything to me. He was quick and got the job done. I haven't had any problems since. I'd tell people to use American Home Shield.

A gentleman from Wright Refrigeration came out and did everything he was supposed to do. For this claim, I called American Home Shield over the phone and the person I talked to was good. However, sometimes it's hard with their customer service. Sometimes it's easier when you have more of a more fluent-speaking person.

My claim for a heating issue went pretty smoothly. The plumbing company got out quickly and everything is now working perfectly. American Home Shield works. I would recommend them.

I got American Home Shield in January of 2025 when I bought the house. I renewed it and now I'm paying for it. It's a good service. Recently, a contractor came out and fixed the water leak and replaced the faucet. They did a good job. It took two weeks but I travel from and to that house so I was working with them on trying to get there.

I did an online claim for my washing machine that wasn't working, and it was extremely easy to do. A contractor then reached out to me by phone and scheduled the appointment. Everything went really well. The scheduling process was very easy. They communicated their time frame with me. Their time frame was very rapid too. They scheduled me for the next day and they came out that day. When I called them back to confirm timing, they picked up and responded very quickly as well. I was extremely happy.

I'm not happy with what American Home Shield decided to do with my stovetop. I was with them before but they did something I didn't like. They didn't honor a part of the contract, and now they're doing it again. I have a stovetop and one side burner went out. I filed a claim for it and the repairman that came out said my fans aren't working the right way. I have a downdraft to my stovetop and the bottom of the downdraft rusted out. But that has nothing to do with the stovetop which was what I called for.

I needed plumbing services, and Honest Plumbing came out to fix my bathroom. They repaired the toilet and the hot and cold taps of the jacuzzi. However, I couldn't reach Honest Plumbing directly and had to go through American Home Shield for any communication. This was inconvenient, especially when they didn’t show up on the scheduled day, and I had to call American Home Shield to resolve it. But the plumbers were good and they were able to fix it. It just took time.

I had a heating issue, and AHS sent out a tech promptly. Bath Heating, the contractor we often request, handled the situation efficiently, and my heating was fixed. Everything is working. I would definitely recommend having AHS to friends.

United Air was very good. They came out for my plumbing issue. The claim experience went really well and I was very happy with them.

When I submitted a claim with AHS for my plumbing, Fast Tech came out in 48 hours. The experience was fine and they fixed it.

Over the past four years, AHS’s service has been satisfactory. They covered most of my claims. I submit my claims with them mostly online and it’s simple. You just have to make sure you pay your $100 deductible when you schedule it. The contractors they have sent have also been professional and knowledgeable. I was also satisfied with my recent claim for our carbon monoxide leak and they repaired it. But some other visits, I wasn't so satisfied with. Nothing was resolved. I feel like I'm just giving money away plus paying my monthly fee. Their prices keep going up, too.

We called American Home Shield to file a claim for the electrical issues with plugs with the electrical outlets. The rep we spoke with was outstanding. It took the contractor a couple of weeks to come out, but most of that was my scheduling issue, not theirs. However, they could not find the problem. They said that they thought it was a broken line in the slab that had caused the line to break. There's nothing we could do with that so we're just gonna have to live with the plugs not working. Another claim was to get my doorbell fixed. They found the problem and fixed it.

The first contractor that was assigned to repair my toilets never responded, so there was quite a delay in transferring the work order to the second contractor. Then they didn't have the necessary parts so there was a further delay for ordering parts. I was a little disappointed with the overall response to my claim. All of the responses that I've had to claims so far have been very slow.

My experience when I filed a claim with American Home Shield for a plumbing issue wasn't too good. It took about two days for the contractor to come out and they weren't very friendly. I also didn't feel that they took the time to examine the problem. I had to have someone else come out on my own.

American Home Shield sent out a tech but it was pretty obvious that he didn't have a lot of familiarity with Miele appliances. He ordered a part and was here for two hours struggling to put the part in, but that didn't fix the issue. Then he told me he had to go home and do some searching and figure out what the issue might be. That did not increase my confidence. It confirmed what I suspected, that he wasn't really qualified to operate on the appliance that I have. The other thing is after he came out, I've been having power modulation issues with the equipment. He might have messed something up further by replacing the part that he did. We've got assigned another company but haven't come out yet.

Submitting the claim online for the dishwasher that wasn't working was easy, however my experience with the American Home Shield vendor was terrible. There are a multiple follow-up emails and they would send me random emails with no contact information. It only had a one line sentence. Every time I called, I got a voice mailbox. This wasn't a good vendor.

The guy from GM Appliance Service who came out for my dryer was good and very helpful. Our dryer was gunked up with a bunch of lint and he was able to repair it. He was very professional. He showed me everything that was going on and everything that he was doing. We talked about it and he even gave suggestions on what I could have done to prevent that from happening in the future. Having AHS is beneficial.

Our AC unit wasn’t working and American Home Shield sent somebody out right away who fixed it within a couple of days. The techs gave me a time window, but then they also said that they would call me 30 minutes prior to getting here. And they did. It was all on the nose. It's not always like that, but this contractor was. From beginning to end, they were professional, helpful and polite. American Home Shield was fantastic. I went back to them because they had done so good for us in the past and I would recommend them. They have great pricing and reliable contractors.

Go ahead and sign up with American Home Shield. I've had a satisfactory experience with them. When submitting my claim, besides me not trying to figure out is this furnace, gas, or electric, it was easy. However, it's frustrating to have an issue and I have somebody that's supposed to fix it, and when I call to find out what's going on, nobody knows anything. I'm big on communication. I wanna know what's going on, where we are with this.

My dryer quit working before the New Year. I put in a claim and with that being the holiday weekend, American Home Shield called Friday and wanted to get somebody out to me as quick as Monday, but I was out of town. But the contractor came on Tuesday. The guy was in and out, and fixed the problem in 10 minutes. The contractors that American Home Shield sent out for my claims were very professional. They have great communication, giving you heads-up about as far as coming out there, and they fixed the problem in a very timely manner. The only one that took more than a day or two was a water heater that I had to get replaced because the tech had to go order it and pick it up. I love American Home Shield. They've taken the stress out of when things go out. They've solved the problem within a day or two. It was easy.

Ansley Appliance came out for my refrigerator and said that my refrigerator was too hard for them to do. They were gonna see if they can just transfer it to another company to figure out. Now, that company is not figuring out either. I'm supposed to get a call from American Home Shield. I have yet to get a call. It's been over a week now. I'm pretty upset about this. I also referred AHS and I was supposed to get some type of discount. Never got it. When I referred them to my other family members, they didn't satisfy them enough. So, they canceled AHS and went with someone else. That was embarrassing. I don't refer AHS anymore at all.

Our refrigerator stopped cooling. I made a claim with American Home Shield in their app and it was easy to use. But the first tech they sent out was pretty rude. So, I asked for that one not to be sent again. Also, they had to order a part, which has taken almost a month to get. Then the second tech came to fix it finally on Monday and he was much better than the previous tech. But the refrigerator is still not cooling. So they're having to come back to see and hopefully, the third time's the charm. I would tell friends and family members that they should explore American Home Shield. I have the warranty since October and I'm glad I have it. It's better to have it than not have it.

I usually call American Home Shield and use the automated service when I have a claim. Setting up an appointment is usually easy. I recently had a claim. I scheduled the service on Friday of last week, and then I got a phone call on Monday morning from the agency. They were able to have somebody come out that day, which was great. So, it was a very quick and easy appointment. It was a great plumber that came. He was very knowledgeable, and it was a good experience. He was able to fix the problem within 30 minutes. It was a good experience overall.

I sent in a claim for my oven. The same problem happened last year with the same oven. I called American Home Shield and they had Sears come out pretty promptly. The gentleman came out, looked at the oven and he did test. He was in there for about 30 minutes and he was checking electrical things like if the sensors were good. He thought it was the valve that was not right. So, he ordered a valve. Then when they couldn't do it, they put it in though because it had to do with the gas. So, they were gonna have to have a plumber come out or somebody that was licensed to work with that.

I made a call for LA Appliance Service to come out and look at my fridge door that doesn't close all the way. However, it was not a good experience when the repairman came out. He didn't fix anything. He's gonna come out again next Friday. Other than that, I like having American Home Shield. I can call any time for their contractor to come out and fix my broken stuff. I'd recommend them.

TBL Appliance came out to fix the dishwasher. They ordered a part. Then, I had to pay somebody to pull it out because they said they couldn't pull it out from underneath the thing. When they came out with the part, they said that it was not fixable. They had to get it replaced. I kept AHS up-to-date and made sure that the tech was communicating with them. I got a brand-new dishwasher and it was worth it.

This is my second time with Amerian Home Shield. I had left them because their prices had gone up. I was with them for eight years. I went with another home warranty company but I didn't like that other company. What I didn't like is the fact that when they send their contractors out, I had to give the contractors my card number. And I'm like, “You didn't get paid from the warranty company?” Every time I call for a service to be done, I don't want to be giving different contractors my card number. I wasn't used to that because every time I call American Home Shield, they just take it out of my account as usual. So, even though that company was cheaper, I ended up going back to American Home Shield last year.

I've always had American Home Shield at different houses since the late 1990s, and my last two experiences with them have been great. Recently, they called me up and wanted to do an inspection of the heating and air conditioning system. They were supposed to get back with me with an estimate to replace everything but I haven't heard from them about that. But as far as the contractor, they were great. Also, my claim for a dishwasher went very smoothly. The contractor was incredible as well.

I had a claim for a heating issue and working with Home Shield was easy. Working with the companies they sent wasn't so easy though. From the time I submitted my claim to the time when I finally got heat was about six weeks. Home Shield sent out one company and these guys said, “Oh, it's working fine. It's showing that you're getting heat,” but I wasn't getting heat. Then they said they weren't certified to work on my system, so then Home Shield sent out Fast Response, and they sent out a young guy who said it needed a part. It took them a little bit over a week to get the part.

I submitted work orders online to American Home Shield for a faucet repair and another one for a drain stoppage. There were bugs on the website but after a few submissions, I knew what to do. I received the contractor details but there was no option to request or avoid specific contractors. The contractor that came out told me that the repair was not something they could fix on site that same day and then, the repair orders were not covered by the home warranty. So, I called some other contractor to have things dealt with.

The water heater was leaking. It was putting water into the drywall around it, and it was leaking down into the garage. AG Plumbing came out the next day after I filed a claim with American Home Shield and looked at it. They said that it has a crack in it and was all rusted on the bottom. It needed to be replaced, there was no fixing it. They'll be coming to replace it next week. They told me to keep the towel near the wall and if it gets worse or it completely floods, to let them know. They were knowledgeable and great at communicating. They're top quality. It's a good call to get American Home Shield. I like the reassurance of having it.

The fourth air from the vents down in my living room area was not coming out strong. I knew it was the ductwork because I got a friend who works with HVAC tell me what was wrong so that I wouldn't get taken advantage of. I reached out to American Home Shield and since I have the highest tier coverage, it covered it. I called American Home Shield on the 29th of December. They texted me the next night to tell me that somebody was coming the next day at 10:00. That didn't sit well with me because they did not even give me an option to say yes or no. I actually couldn't be there at that time because I had already told somebody else that I would take them somewhere. So, I texted them back and asked why they were texting me late at night to tell me that somebody was coming the next day. I also told them that I couldn't do that next day but I could do January the 5th. They rescheduled it to January the 5th from 8:00 to 12:00.

American Home Shield is fine. Their app is handy and I like how it gave us status updates. It was just the plumbing service that was assigned. A hot water tank needed to be replaced and we had complaints with getting ahold of the plumbing company that was coming to put it in because they had some problems with their secretary. But once they installed it, the people were nice and good.

The original service claim was for HVAC and the technician found a leak that explained why there was no heat on the second floor and fixed it. When he repressurized the system, another pipe burst, so he fixed that too. He told me the heat should come back in a few hours. The technicians were courteous and professional, but the original problem wasn’t resolved. My tenants told me the next day there was still no heat. I had also submitted a plumbing claim preemptively because there was water, but the main issue was HVAC. That original HVAC claim was closed when it shouldn’t have been.

The sink in our kitchen was leaking, and we also had some problems with the water heater. Sending the request online was easy. The plumbers fixed the water heater the first time, but the sink was still leaking so they came back out a second time. It's fixed now. We've had a positive experience with American Home Shield.

My last two claims with AHS have been absolutely disastrous. I had a dishwasher that had to be replaced because it could not be repaired. When the replacement was delivered, they said they couldn't install it because the flooring was up against the old dishwasher. So, I had to pay someone to come and take care of that and pull out the old dishwasher. Then I called to tell American Home Shield that it was ready, but it took more than two weeks to get someone out here. Someone came, installed the dishwasher, and got all finished. Then he hit the start button and it wouldn't run. He said there was something wrong with the dishwasher and thought it was the pump.

When I had a leaky faucet, I submitted a claim with American Home Shield online and after about two days, the contractor contacted me. Then after a couple of days, they took care of the problem. So far, I like American Home Shield's service a lot. I've been with them about 45 days and I signed up due to a recommendation from a friend.

I had a plumbing issue and AHS sent out Leak Seekers. Leak Seekers has been here several times for both warranty and private works for me, and I can't rate them high enough. I'm with AHS for three years now. I had a different home warranty before and it wasn't a good experience at all.

We've had AHS for years and I've never had a bad experience with them. I use their app when I submit a claim and it makes everything simple. I feel good about their price, too. I’ve referred family and friends to American Home Shield.

Our experience with Express Appliances worked out perfectly. I was pleased with them. They were quick. So far, things are going well since the repair. But AHS initially sent out Ace Appliance and they never returned a phone call or an email. I asked American Home Shield to please get me someone else. They also had 22 Business Bureau complaints against them. I did not want them out at the house and American Home Shield was good about it and sent Express Appliances.

JDK Comfort Zone HVAC was assigned to my recent claim with AHS and came out right away. It just took a few days to get the part. But he was great. Everything’s good since the repair. I was just surprised when I had to pay $1200 out of pocket for modifications that weren't covered by AHS because they don’t cover modifications. I tried getting ahold of American Home Shield, but I couldn't get ahold of anyone. I finally got ahold of someone and they said I could request a payout. AHS just wouldn’t tell me how much the plumber charged them and I felt he ripped me off.

I don't enjoy American Home Shield. I filed a claim for our dishwasher online, which seems to be the preferable way, and it's sufficient. However, the contractor came eight times, maybe more. It dragged on and on. I didn't know if it was AHS or Sears, or a combination of both. Sears would come out, do a diagnosis, order a part, come back to put the part in, next person. The third guy ended up being the one. We called each other cousins by the time, because my dogs got used to him. It was ridiculous how many times it went. They would replace a part, and the next one would come out. They would say, "No. Wasn't that." They replaced another part, and have to come out and put it in, and it wasn't that. We did this whole merry-go-round. They started replacing parts they already replaced.

AHS sent Proline Appliance out to work on a problem with our appliance. It was a good experience. I also submitted the claim online with AHS and the service was easy to use. I’ve been with them for six months now and so far, my experience is good.

We've had American Home Shield quite a while. We were with them then we left and went back to them again. This last go-around, we've been with them three years. When I need to submit a claim, I reach out by phone. Initially, I go to my little folder to find the number that American Home Shield tells us we can call, then I speak with someone and let them know what's going on. It's easy to speak to someone and they're not always bad, but this time, it was terrible. We had an issue with our unit, and they kept telling me that for whatever reason they couldn't find anyone.

I went online to file a claim for a leak under the kitchen sink, and I was able to do it with no problem. A plumber came out after two or three days, and he got the leak fixed. He was friendly enough. However, the faucet needs to be replaced and it hasn't been done yet.

Our washer stopped working, so we called American Home Shield over the phone and we got what we needed right away. For a senior citizen, it's better to do things via phone calls instead of trying to go on the apps. The third party technician that American Home Shield sent for us was a very decent person. He was honest. He said there was probably an electrical surge and the machine got confused. It was a very quick and simple fix. It was just a matter of resetting the washer. Now we know that if that happens again, we should do some research. We tried to research and it still didn't work, so the technician showed us another way. I will recommend American Home Shield, because they were recommended to us as well. I hope they will continue their good service.

Our water heater was leaking and stopped working, and I reached out to American Home Shield. It's very easy to submit a claim. This time it was the automated. Last time, I spoke to a live person. But regardless of whether you speak to a person or not, AHS is very quick and responsive. In an emergency situation like that, it was nice. Overall, it took six days for us without a water heater but that was not under anyone's control. We are very happy with the services. It seems like a reasonable price. I recently shared this with my parents because they were asking how our experience was.

This is the second time that American Home shield has stolen money from my account. I've never authorized them to ever go into my account and take out any money. They claim that my card was on file. It was on file when I purchased my home. They're full of it.

I have an open claim with American Home Shield for a water heater issue. When I opened the claim, the contractor that was automatically assigned by the system wasn't responding through phone calls so that I could schedule an appointment. I called American Home Shield and asked if I could change it to a different contractor because this one wasn't being responsive. They said that I had to wait 48 hours for them to call me. They did call a little after the end of that window, and they said that they didn't have anything available right away. So, I had to wait for their soonest availability. That was my first sour experience.

Uttley Plumbing came out and looked at the existing tankless hot water heater and determined that it was beyond repair. It was leaking on the inside. It was cost-prohibitive. They contacted American Home Shield and said that it needed to be replaced. They walked me through and showed me the whole thing and told me one of the problems that they had was because it was an older unit and with the diameter of the exhaust, but they ended up getting all taken care of. We've had American Home Shield for over 20 years, and it's hit or miss on what you're gonna get. Sometimes it's very quick and services are satisfactory. Sometimes, it’s not. But all the things we needed coverage were covered.

When Aladdin's Plumbing came out, they were in my house for about two minutes, and that was because of the walk that they had to do to get to the upstairs bathroom. They walked into the bathroom, I showed them where there's a crack in my toilet, and the guy said American Home Shield doesn't cover cracks. He snapped a picture, and he walked out the door. There was nothing done. He told me if I wanted to replace the toilet, it would be a $700 charge. That was the end of the conversation, and he left.

I had a great experience with my most recent claim with American Home Shield. I called in to speak with a representative and she was very nice. After placing the claim on a Tuesday, a tech arrived by Friday. He was very nice. Overall, everything went well.

The dishwasher wouldn't turn on and I also noticed a leak that had been there for months. The techs from Proline were marvelous because they gave me an answer to any question I had. I watched them work and they took the time to do it. They replaced the rubber seal around the appliance door, and since then, everything has been working fine. Other than the price, I’ve never had problems with American Home Shield. I accepted the contract and I knew what the price would be. I don't have to be happy about it but I still renewed. I'm a single retired lady, and I like that there's a fixed price, and I can get whatever goes wrong in my house fixed for that fixed price. It’s expensive but I don't worry about things as much.

Whenever we washed the clothes, there were two big issues with the washer. One was it was making a lot of noise and the second issue was that it was washing the clothes, but the last part of the clothes washing, which was rinsing, was not happening. I submitted a claim with American Home Shield and the contractor they assigned, A GO Home Appliances, looked at the washer. They did a lot of troubleshooting on that and I was told that it would require a replacement. But then, I did not hear back from them for about a month.

Our 20-something-year-old furnace had developed a crack in the burn chamber, and it not only needed to be replaced but it also posed a slight risk. So, Hansen Mechanical, the contractor, took the old one out and installed the new one that they brought. It took them about four hours and they were very professional and did a great job. We’ve been with American Home Shield for over 26 years and have never had an issue. I usually set up service calls online, and if the technician can’t repair an appliance and it needs to be replaced, the contractor files it with the company and they take care of everything.

When Ikmar Plumbing came out to fix a shower handle that was leaking, they only put in a temporary solution. They damaged my water faucet handle as well. The plumber said he had to order a part, and when it would come in, he'd call me. He didn't give me a number to call but I got one when I called American Home Shield. I've been calling them, but I'm not getting any callbacks. I had a bad experience with the plumber, but American Home Shield wouldn't help me. They told me that I had to deal with the plumber directly.

I filed a claim for the shower valve, the shower faucet, and the turn-on sink. The AHS person I spoke with asked if they should reach out to TNT Plumbing and Heating. I prefer talking so I asked them to give me the number and I'll set up the appointment. They gave me the number and the next day I called, left a message, and they called me back immediately. I had also done a Google search to make sure they were a good plumber, and they already had great reviews. I spoke with a girl named Kaya, who's super friendly. That was a good start. The plumber that they sent was amazing. He was such a really sweet, older gentleman and was very kind and helped us. Everything's working great and I highly recommend American Home Shield.

The frame from the refrigerator was broken and the light from the freezer was gone. A repairman came out, brought out a new piece and changed it. He took the refrigerator apart and fixed it. He was a very nice person and did an excellent job. So far, so good. I like that I call in to American Home Shield, tell them what happened, and they send me somebody after 2 days to check the issue out and fix it. I've had them for two years, and they're perfect.

I called in a claim to American Home Shield when my washer wouldn't turn off. They took my information and had technician come out. The gentleman that did the work was very good and nice. He ordered a part, and it's okay now. I've only used American Home Shield twice and both times, everybody were professional that they've contacted me with and my issue was resolved. But it took a while this time for my washer part because the part wasn't in. It just took a little longer than what I expected. But after the part came in, the gentleman called and said it was in. Then he came right away, put it in and fixed my washer. I like American Home Shield's service. So far, if you have a issue, you call, and they take care of it right away. When I first started, the price was lower. But now it's went up more. That's the only thing that really irritates me. But as far as getting stuff fixed, they're on top of things.

It took two separate service providers to fix our microwave. I have a feeling that whoever assigns people to these claims kind of triage them looking for the least expensive provider to get the job done, which I understand. But the first provider was not able to get the job done.

The latch of the microwave was broken and the door was not opening. The tech that came out took care of everything. He was good. I've used American Home Shield multiple times and if you get a good technician, it works out fine. But sometimes they don't send the right skills people do the job. We had a few occasions where we have to go back and forth and ask for cash-out and get it fixed from our end.

American Home Shield sent out Universal Appliance Repair for my oven. The tech ordered a part for it and he fixed it. He kept me informed when he was coming out and when he was leaving. He did a great job.

The first contractor that came out to fix my electrical panel wasn't good. They said that the panel was old and it needed to be replaced. They said that it could just be replaced. But when they went back to American Home Shield, they told American Home Shield it needed to be updated. When they left the house, they fixed it so that it would at least work, which I couldn't understand why you would leave it working if you're telling me I need to get an upgrade. So I had to go back and forth with Home Shield on that problem for about two and a half weeks.

On December 9th, I filed a claim to American Home Shield for a plumbing issue. There were two concerns that were listed. The plumber came and fixed one of them, and told me the other one would resolve itself in 30 minutes. And if not, I should message them back. I waited about an hour and a half and messaged them back. They said they'd be back out. Then it went silent. I did reach out again to ask when they would be back. I did not get a response. So, I contacted American Home Shield to let them know that I still had one of the issues going on and that they hadn't been back. They said they would send a message to the plumber and someone would be in contact with me. That did not occur.

My most recent claim with American Home Shield was for an oven that was not heating up properly. I called and spoke to a representative. It was just a long time to get to a representative, but it was okay. Because of scheduling conflicts, it took about a week and a half for a contractor to come out. It wasn't his fault or my fault. We just couldn't link up at a proper time. He was great, very knowledgeable, very fair, and very informative. He had the order a part. American Home Shield paid for the part. Then he scheduled a repair, and he came out and repaired it. As far as American Home Shield, I just wish they'd stopped raising the rate.

The pool was on, but it wasn't running. So, the electricity was still on. I took the lid off to empty the little trap and I heard it make a little noise. I hurried up and I shut it off. I put in an order to American Home Shield and they came out. It was a quick fix. The contractors have been very friendly, explained what they did, and I've never had a problem with any of the contractors that were sent out. American Home Shield is a good company. I wouldn't be with them for 15 years if I had any problems with them. I would tell people I know to go for it.

The dishwasher I had stopped working. We called American Home Shield, and they sent out a local repairman, and he looked at it and determined that it needed to be replaced. The control panel in the dishwasher had broken. American Home Shield sent over a list of comparable replacements to choose from. We chose the GE model. Then, when that dishwasher was delivered, and they were set to install it, those people were not able to do it because of the fixture that connected the dishwasher to the water line. I have an old fixture, and they couldn't do the install then. So, I was informed that I had to hire a plumber to update my fixture. I hired a plumber to allow the installation to occur. And then, that was when Mary's Appliance Service got contracted to do the install.

One of the zone valves on my boiler was stuck open, so it was continuously heating. I called American Home Shield to have someone out to see if they were going to be able to replace that part. I used the American Home Shield app and it was all right. Then, I was given information on the company they assigned and when they were supposed to be there. I was also sent a GPS locator thing, but that didn't work because it said that the tech was in one spot and he was coming from a different spot. He even said it never works.