American Home Shield Reviews

The trash disposal was not working and The Lindsay Company came out. It was very quick and the repair guy gave an explanation about what happened. It was a small piece of metal that was inside there that I could not see. So, it was a less than one minute fix. The disposal is still working well and there are no problems. I like American Home Shield a lot. I have been using it for nine years.

When something was going on with the compressor on my AC, I tried to use the internet for my service request, but it was having so many issues. I reached out by phone, and once I did the initial request, someone came out and fixed the issue right away. Everything was fine. I would refer friends to American Home Shield.

The tech who came out was a good guy and knew the process very well. Everything’s okay with American Home Shield but it takes a bit of a long time to come and do the inspection and get the diagnosis report. It’s a reasonable delay though.

We noticed a flickering in the room a week before, but it was sporadic. Then the next week, it just went out. So, we thought it was a fuse so we looked in the fuse box and we didn't see the switch. We decided to call somebody because that was electric. We didn't want to mess with anything. I loved American Home Shield's website. I got the text message and the email and everything was done by phone. It was very professional, super seamless and quick. As soon as we found the claim, we got confirmation that they received it and then we had someone saying they would be out on Friday. It was fixed Friday. It was the easiest ever.

We generally submit a service request to American Home Shield, and they contact us within the next day or so. We just had a washer that was not working, and they ended up giving us a gift card to replace it. That process was very smooth. It was Lowe’s that was taking the time. American Home Shield was very fast. Overall, AHS is a lifesaver. They're very fast, efficient and professional.

I had to call American Home Shield twice because I had two different guys come out to look at my burners. They did replace it, and then I still had to pay $1,100 plus the $100 deductible, which I wasn't too happy about.

I sent in a claim when my roof was leaking. Everything was good.

We had two homes insured with American Home Shield. We had an issue with the water heater at one house. We couldn't get the person at American Home Shield to understand that we had two different contracts and the water heater issue was at a different house. It's very difficult at times because English is their second language and they are reading off of a script. They were really not listening to what we were saying and they kept saying, “We can't come out again because of some reason.” For the house where we had the water heater issue, we had to have somebody come out five times. We weren't happy with the technicians. Finally, a person came out and actually found the problem. All in all, sometimes our experiences were good. Technicians came and did whatever they were supposed to do.

I'm going through a little crisis mode in my house. My washer, my dishwasher, my dryer is still waiting for parts to come in so it can be repaired. Everything’s breaking in the last three months. I put in the request for service, and American Home Shield assigned somebody. And it has been smooth and easy. I’m not being bothered by phone calls. I get emails updating me on what’s going on. Everything has been okay.

The claim submission process with American Home Shield is straightforward and easy. The one I did a few weeks ago might have been the first time I've used it. One of my toilets wasn't flushing but it wasn't clogged. So, I decided to try myself to replace the mechanism that's in the back tank. I've done that before but it just wasn't right and I decided to put in the request. I immediately got a text telling me what company was assigned to it and that they would be getting in touch with me within 24 hours to schedule, which T Mayes did. They were able to fit me in quickly and were out within a couple of days. The technician was great and polite. I showed him the bathroom and explained what was going on, and he got to work. It was a quick fix. It wasn't a major plumbing issue and it wasn't gonna be a big deal for somebody who knew what they were doing.

American Home Shield is great. When you have a problem, call them, let them know what’s going on, and they'll send somebody out in 24 to 48 hours. The turnaround time is not very long. When I was having problems with my door, I just called and paid the deposit. The repair people came out and fixed it. They were very cohesive. They let me know what they were doing before they started work then upon completion, they let me know that they were done. It went well. However, my door was working for a couple of days, then it fell offline again. I called them again, and they came back out again and fixed it. Now, everything is working great.

The cold water was running very slow and T Mayes Plumbing came out three days after I called in the claim. The tech found the problem and told me what it was. He told me he would get back to me about whether it was covered or not but he didn't so I called American Home Shield. They told me they don't cover the filter and told me how much it would cost. The price they gave me was 195 and it was the cost of a new water filter, which I did not need. I checked the cost of everything and I called them back and told them that I did not need their service. I didn't have any problem with customer service. I understood everything they said and they were very kind. They explained everything and answered every question that I had to my satisfaction and to my understanding.

So far, AHS has been doing really well. Sometimes the folks that they assign to a project don't always respond as promptly as they are asked to. They also don't call back. It happened only once though. That was the first claim I initially put in for some electrical work. I ended up calling the tech. He said it was because it was going to be a holiday weekend and he was going to be out of town. But he'd get with me when he got back. He never did. So I called American Home Shield and they contacted him. He still never followed back up. So they dropped him and gave me someone else and the tech came by the house. He was very good.

Having Home Shield is good because when you have a home, things break and it's best to pay that instead of having to try to pay it out of your pocket. Every time I call Home Shield, they get somebody out here to fix my issue. My last experience with them was when my air conditioner went out. This was about four weeks ago. The day I called, the contracted vendor didn’t come out. The guy was e was mean too as he was probably at another job. The next day, he didn’t come out either. I called him and he said they were gonna be here. That morning the next day, he was here. With my air conditioner, I could understand that. Being here in Texas, it was hot during that time. A lot more people’s air conditioning units probably went out too. The guy fixed the air conditioner. He was good and did everything. There were some ants that got up in my box cabinet. He put another switch on and sprayed some stuff in there to keep the ants out.

We had two claims in the past couple of months. One was for our dishwasher that stopped working. American Home Shield contracted a company to come out and fix it, and they had to come out a couple of times because they needed more parts than they expected. It took a while because of the new parts, but I wouldn't put that on the contractor they assigned for the repair. They ultimately fixed it, and all we had to pay was the $125 service fee. There was no hidden cost, and they replaced practically all the parts in the dishwasher, except for the physical outside of it. I was looking at dishwasher prices, and it might have been less expensive for them to get a new one.

I really had a good experience with American Home Shield this time. I wasn't having a good experience, but my last two calls had been super awesome. So, they must be changing and doing stuff way better than they used to. They had to replace my washer because my unit couldn't be fixed. It wasn't sensible to do it that way. It's probably more expensive than just getting a new one. I also had my garage opener fixed. They replaced a part, and now, everything's going well.

I've tried to do two things with American Home Shield. They couldn't help me with one, but they did the other. It did take two times with American Home Shield to get connected with somebody. The first time I tried to get with them, they connected a service agent that was from Eastern Virginia, which was about a four-hour drive away, and the guy never called me back. Finally, when I got in touch with him, he was like, “Yeah. It’s not even in my service area.” So, we had to get back with American Home Shield. They got Country Roads and that guy was great. He was the next town over and he got everything taken care of right away.

Our air conditioning unit was not producing cold air. So, the techs were called to come out and they were here when they said that they could be here. The turnaround time met my expectations and they looked over the system for us.

The first instance where we had to have our washing machine worked on took an obscene amount of time. It took two weeks and that was very frustrating. The first people who were assigned to my case were very rude and did not want to make an appointment to come see me for 18 days. So I requested someone else, and they were great. He was a really nice man. He was very forthcoming with the information and very accurate with the date and time that he would be back to work on it. For the plumbing issue, American Home Shield was great. The contractor was there quick.

I did a claim to American Home Shield for the outside condenser unit. The fan wasn't running. The guy they sent out was great. He fixed the problem really quickly and he was super nice. I submitted the claim at around 5:00 pm, and then, the next day, they were here around noon. So, it didn't take very long. As far as AHS, it's pretty good. The monthly fee has gone up. So, that's one thing I don't like about it.

I've only had one claim with American Home Shield, and it was wonderful. It was on our HVAC unit. I just logged in online, made the claim, had a phone call from a company within hours, and set up a time to come look at it. They came the next afternoon and fixed it. I like not having unexpected cost for repair.

There was a leak in a pipe right above the air conditioner and it flooded down because we had a lot of rain here. The tech from Lane Services who came out did a great job and he was a very nice guy. I'm always happy with AHS. The experience has always been great.

My AC just quit cooling. I reached out to American Home Shield on the internet. The techs had to order a part. The total turnaround time was about a week, and it met my expectations. Overall, AHS is great.

American Home Shield went through a lot trying to get the information as to what was wrong with my refrigerator. Somebody came out the very next day. I still have the same problem so they will be coming back to fix it. But it wasn't the repairman's fault. He couldn't diagnose it because it started back to working again.

The motor on the refrigerator side of my mother's Frigidaire went out. Somebody had to come and replace that portion. He was excellent and knew what he was doing immediately. On his first visit, he knew within three minutes what the problem was, and ordered the part. I got an email that the part was ordered. Then the hurricane hit us, so we had to wait an additional week. They rescheduled, and the tech was here and he installed it. As far as American Home Shield, we've used them twice in the time we've had them. We had a claim for the washing machine and that went as smooth as the refrigerator. The service was excellent. A friend referred us to AHS and we've referred at least 10 family members and friends who all have their service.

Our hot water heaters weren't heating anymore and it was replaced with new hot water heaters. But they leaked, causing severe damage to the walls and the floor throughout the night, which led to us having to tear out subfloor. Eventually, I had to foot the bill for removal of the walls. It was all water-damaged at that point. And the contractor came out and were great. The repair guys helped out with no questions asked. They went above and beyond by ensuring that there was the least amount of stress possible on the home, my wife, my kid and me. The service was excellent. I've had a good experience with AHS so far. They provide immediate response. It’s user-friendly and more of a hands off approach. I filed a claim one day and literally the next day, I had plumbers here.

We have an issue with our refrigerator and it has to be replaced. It's going to be done through American Shield and we're working on it. Other than that, AHS should have better vendors that would answer you when you have a problem right away.

The company was not reachable. I called their phone number often but nobody picked up the phone. I finally reached them so they schedule an appointment with me. And when the time approached, I tried to confirm the appointment. I contacted them by email, and they said that they could not find my appointment and said I never made an appointment. I said, "I did make an appointment." But they eventually fixed my appliance and it's working now.

I've been with American Home Shield for a long time and when I have problems with different things that break down, it's always a good thing to have if you can't afford to replace them right then. Most of the time, I call when I submit a claim and usually, it doesn’t take long for someone to pick up. I had my AC worked on and it went okay. It's an old unit so it's gonna have to be replaced sooner or later. But they send people out to do what they can do with it.

We had an air conditioning problem. The techs fixed it on the first visit which took about an hour. They were fine.

AHS has done a few good things but there are some things that I wish they could improve on. I have an issue with my bathtub in the hall bath. I've had to have them come out several times and unclog it. The last time they sent someone, that contractor said the plumbing was wrong and they can't fix it anymore. AHS said they're not going to cover it anymore. The same thing happened with the toilet in the bathroom. The techs weren't going to come out and fix it. Each visit is $100 and I've already spent a lot of money on having them come several times.

When water was leaking in my garage because of my air conditioner, I requested service through American Home Shield. The repair people gave me a call, explained who they were and came out as scheduled. Once the repair man came out, he told me that the condenser was clogged and it was leaking water too. He poured some solution in the drain hole. He also told me what to do to rectify it in the future. He told me to take 12 to 15 ounces of bleach and showed me where I should pour it each month so I wouldn't have that problem again. I put the bleach in the 1st of October, and that problem hasn't occurred.

Our hot water heater stopped producing hot water. My wife called American Home Shield directly. And they referred us to a plumber that was not in our area but probably the closest. They did a good and fast job. They pulled up the heating element in the hot water heater. He explained to my wife that they just go out sometime. So, he knew right what to do. He even brought the part with him because he knew just by the description what it would be. To us, having AHS is worth it.

Epic Heating and Air came out and found a bearing in the air conditioner that is going bad. It's making a loud noise whenever the unit turns off, and they said that we have to wait until it completely stops working in order for American Home Shield to fix it. At that point, I'll have to pay another $75 service charge. It seems stupid and a little unsafe to not replace the bearing, knowing that it's broken. That's my only disappointment. As of now, only the bearing would need to be replaced. To have the unit continue to function with a bearing that is doing what it's doing now, I wouldn't want that to cause additional harm to the function of something else in the unit and then have not just the bearing replaced. They also said there's a possibility that the unit will not turn on next summer.

When I first bought my house 20 years ago, I had American Home Shield and I really liked their service and I always kept them. Unfortunately throughout the years, I wasn't able to make that monthly payment. My wife and I got back on our feet. I've seen a commercial and I said, "I need to get that insurance back." I called American Home Shield and got it and I'm happy. I've been on it for two years or so.

When we first moved in, we did our inspection, everything was working just fine. And it all of a sudden started going on. We’d be cooking, the burners would just shut off. And we went from having six burners, and little by little trickled down to where we only had two. My wife was supposed to try the oven and get that working, and after that point, we decided to make our phone call and let American Home Shield know that we were having issues.

I had American Home Shield before but I left them, and I went somewhere else. But I found out that American Home Shield is the best. I came back to them. I had one experience with them where the technician wasn’t able to complete the job, and they had to send out another technician. Aside from that, every time they send out a technician, they handle the job. They do what I need them to do. They got my washer, my garbage disposal, my air conditioner, and my refrigerator running.

I like American Home Shield’s service. Every time I needed something fixed, they got right on it. And if it was a company that I didn't want to use, I would tell them and they would get another company. So, it's been good for me because they've replaced my air conditioner, my heater and done numerous work around my house on different stuff. Everything is good with AHS. I can add coverage or take away some. It depends on what I want to do. I've been pleased with them. I call them when submitting a claim and it's usually the next day before the company gets back with me.

The garage door spring broke and I couldn't get in or out of the garage. I called American Home Shield and #1 Garage Door came out. Unfortunately, what my warranty covers did not cover the spring but the guy that came out was fantastic. He was here the next day after I called him and he came early. I had another incident last December where my oven went out right at Christmas and because of the pandemic, I had a real problem getting somebody out here. We were without a stove for three weeks. On the day that the guy was supposed to come, we were in the midst of a snowstorm. He couldn't get to me and I had to reschedule. That's the only negative thing I can say about American Home Shield.

The reps are always courteous and friendly. I just can't always understand them. The tech came out, looked at the part that was broken and said they would order it, and they did. The guy was very polite when he came out. I was told it was on order for a month. And American Home Shield said, "Go look for a new dryer." Because they couldn't get the part.

We're new homeowners, so we needed our locks changed. We did the free six that American Home Shield offered for big new homeowners. Someone called me from AHS and they said that we had six free lock changes. When we first moved down, we had a different key for each door and now, we only have one master key that fits every single door. The guy who did it was really great. He worked really quickly, he had everything with him on site, and he was very easy to work with. I would recommend AHS because it definitely has saved us as homeowners. We had to get our well done previously, so that helped out a lot.

I had a hot water leak, and the claims process with American Home Shield went very smoothly. The tech was really informative and good. He was able to get me water and then had to come back the next day. I was shocked when they called me and said they had my hot water heater. They had to replace the old one. Everything but $38 was covered. I was pleased with the service I got. If I have a problem, I can get it fixed in a reasonable time, and I'm not gonna be trying to figure out how to do it because all I have to do is come up with my deposit.

This is the first time we used the warranty, and the entire process from start to finish was very easy, quick and hassle-free. We contacted them and reported the issue, and we didn't have to do a lot of legwork. They connected the repairman to us, and in terms of the repairman giving the diagnosis to American Home Shield, we didn't have to do anything with that. That was all between them. Also, American Home Shield's decision to just replace the appliance was relatively quick, and we didn't have to fight for things. They really followed through on the things that sold us on the warranty. We are very happy with American Home Shield’s service, and we've already told several of our family and friends about the whole incident and how happy we were with the outcome.

My fridge was leaking and I did a claim for it. The submission was fine. American Home Shield was supposed to take the $100 payment but they didn’t. Something went wrong where they were showing that I owed $300 but the technician was wonderful. He was very polite, clean, and quick. He kept me updated and was very punctual. But the claim process was very difficult with the fridge. The service from the reps wasn't as good as the technician's. I probably talked to four or five reps. The retention lady that I spoke to got that issue resolved and she even did a recall because after the technicians changed one part on the fridge, it started frosting. She sent the technician back out there to see why it was frosting. There was a back-and-forth. Even though I spoke to a couple of people that didn't understand the situation, it was overall resolved and I was helped.

Sometimes it takes too long to do things. We had a problem with a sewage line and it was very stressful to go through AHS. They assigned my claim to some guy in San Leandro and when I called, he was extremely rude. I called AHS back and said, they'll have to get anyone else and that the contractor canceled. I couldn't use the toilet or the shower.

My oven was taking forever to preheat. The tech ordered parts and replaced those. Everything is going well now. I've referred my parents to American Home Shield.

The air conditioning wasn’t working and the contractor replaced a bunch of items on it. The guys who come out were good and knowledgeable about everything. American Home Shield has done a great job. We've had them for several years. They’re something good to have. I would recommend it.

My AC is not working. The techs said they had a part that they were ordering to bring back but no one every ordered anything. It's been a couple of weeks now. I reached out to AHS and they reached out to the techs. I spoke with the AC company and they don't know what the tech did. He left no notes. It's totally ridiculous and I have an elderly person who cannot be in the heat.

We have an older home. So, American Home Shield is very beneficial and cost-effective for us. And we don't have any problems other than dealing with people that we couldn't understand, that English is not their native language. Sears has come out twice in the last month and a half. The first time was for the oven. And they repaired the heating element and the locking mechanism on the oven door. They also came out last week, replaced the locking mechanism on the dishwasher and the switch. They looked at it for an hour to figure out what was going on with it. After that, it was a week to get the part. And they came. They had the part on the truck last week. And the tech was in and out for a bit over an hour. Sears did an excellent job.

I had American Home Shield when I bought a home years ago, and I've been with them ever since. I'm used to having it in, and it's helped out quite often. It has gotten a little pricey, but it's still better than not having it. So far, they've done real good. I just had them out a week ago for a plumbing issue. Something was broken on one faucet and I thought the guy fixed it. He was really good and the faucet is real tight, but somehow I gotta hit something just right to get it off.

I had a claim for my garbage disposal and the techs who came out were friendly. They took care of it right away and it took them 15 minutes. They got a replacement and it has been really good.

I had the washer worked on through AHS. When the tech came out, he fixed the problem and he was in and out of here in no time. Everything's been going well for us and we're in the process of moving, so we'll take our service over to our new house.

The AC wasn't cooling and it wasn't shutting off. So there was a part that was messed up in it. Once the contractor got the part, they came out and replaced it and off they went.

The hot water heater went out and the part had to be ordered. That took a little bit and then, T Mayes Plumbing came out. They were good. I had some initial questions in the beginning that I wasn't quite sure or comfortable with in the beginning, but they had one of the general managers call me and explain what the issue was.

My refrigerator was leaking from the bottom and it was frosting up inside. Something was clogged. So, they had to replace it. The tech was very nice and thorough. He was showing me what was going on. He was really good.

Our expansion tank was improperly installed and posed a hazard to us. There was smoke coming from our shower and our toilet wasn’t running properly. So, it wouldn’t necessarily flush correctly. We submitted a claim with AHS and the turnaround time exceeded our expectations. We were also 100% comfortable with the techs who came out. I really value their time and the fact that they listened to our concerns. They fixed a bigger issue that we didn’t have to pay out of pocket for. So that was covered by our warranty and they didn’t try to act like a salesman. They were very honest with us and they were very knowledgeable. You could tell they had a lot of experience. They were kind as well. I spoke to two different people then my fiancé dealt with one, and every single person that we spoke to was wonderful. All in all, AHS is 100% worth every penny.

American Home Shield is consistent. Whoever contractor they send our way is good. They’re responsive. The communication is good. They're loving people. They're not after money. That's hard to find in this generation. They do a thorough check on their contractors and employees. I had American Home Shield as well in Seattle, Washington. Every contractor I’ve worked with was very humble.

When I had my air ducts cleaned, the gentleman from Sears said that two of my vents were not working. I called American Home Shield and told them what the issue was. The repairman who came saw a couple other things while he was under there and went ahead and fixed them even though they weren't on the order. He was awesome. I love American Home Shield. We've used them twice now and they've been awesome as well.

We used American Home Shield when we had our washing machine break down. I called on a Wednesday night and it was Monday that the contractor was able to get here. They were wonderful. We ended up getting the cash-out. However, I got a customer service lady that was very rude. I got hung up on. I called back and got the nicest person. It makes all the difference in the world.

I used American Home Shield one time for electrical work and it worked out fine. One of those outlets wasn't working and R&R came and replaced it and found salty water. They were good. I liked them.

I’m happy with American Home Shield's service. I had to use them recently for my stove. The techs are still working on it because they’ve done one thing, and it’s still acting up. This weekend, they’re gonna be over to check it again and see what’s going on. To me, they probably don’t know what they’re doing. Why go three times to do the same issue and still haven’t fixed it? As far as AHS, they’re doing the job. The businesses that they hire to do the repairs are the ones to blame.

The top of my glass range broke. The guy that replaced it did a phenomenal job. But we had problems when we were trying to get our air conditioning fixed. I've got really, really bad COPD. So getting too hot is not a good idea. The AC went out Sunday morning and it was summer in Arizona at the time. We tried to contact American Home Shield but there was no answer. My wife left a message and still nothing. Come Monday morning, I called a local company, and even though American Home Shield didn’t cover it, absolute total props to them. For 890 bucks, they replaced a bunch of crap, refilled my AC, and replaced the lines in my AC. I had to take that one on the chin. I’m not amused about it, but that was okay.

I've only utilized American Home Shield once, but it was good. It was for my HVAC, and the claims process was really easy and smooth. The person that came out was nice as well, but the cost was a little pricey for the work, because it wasn't covered. It involves a clean out of it, and that's more of a maintenance issue than something wasn't working.

I couldn't get the garage door to come up. The tech got out there pretty fast and he was pretty quick with putting it in. He was very nice. If I had any questions, he would answer them.

The heating element on the stove went out. I bought a new one and it still didn't work. The gentleman came out and put it in correctly. It's working fine right now.

Since we subscribed to American Home Shield, we've had two appliances fail and both of them have been replaced very promptly. The process of choosing a new dishwasher was interesting and a little confusing. When they send out an email that gives you a choice of replacements, one thing that is not explained is that the list changes every day. Once I made a phone call and found that out, I was able to go back into the site and make a selection. But it's disconcerting because you get a list and you think that's the list. But in actuality, something may be on the list one day and not on it the next, and something new will pop up.

We've had American Home Shield for two years, and we have used it twice. When I contacted them, they were right back with me. Right away, they got everything taken care of, so I've been very impressed. The first time was when the capacitor went out on my air conditioner, and they sent somebody right out. This time, the dishwasher quit, and the guy that came out was really good. He called the next day and came and figured it all out, what it needed. He ordered the parts, then the parts came in and he scheduled it on a weekend. He asked if it was okay if he came out and put it all back together and got it going. We told him, “Sure.” He came out and did an excellent job. He was a really nice guy and I was really impressed with him. I even contacted their company and told them how good he was.

I had a leak. It was a drain pipe that drains and it leaked through my ceiling. It comes through the hallway ceiling. We had a bucket up there. And we had a contractor come out and take a look at it. He got out there quickly. He came out and I wasn't at home. I was still at work. My husband was at home to greet him and let him into the house to do the things. And when he got in there, he said, "Where's the other guy?" Dave said, "Oh, my husband's at work." He gave a "Hmm" and asked "Oh, who's the other guy?" "My husband." He gave a "Hmm" and didn't have much more to say at that point. He went up, took his pictures and left. He got back to AHS. And whatever report he gave them was it was not due to fair wear and tear. He put it on us that it was our fault. So, I had to have a second opinion.

The AC wasn't cooling enough and the thermostat died. I called American Home Shield but until now, it's not repaired yet because we're still waiting for the part. The contractor is supposed to come on the 1st of November. When something like this goes bad, it's convenient that I can call someone right away. It's just a matter of American Home Shield finding a good contractor that will repair right away.

A spring on the garage door in my rental snapped. Technicians came and replaced it. They did a good job and left. I had another property where the AC was going out. Home Shield only had two technicians for HVACs in this area. One of them has a lot of bad reviews online. The tech charged me a certain amount for Freon. Since there are only two technicians for HVAC, I had to bite my tongue and had him finish the job because it took about a month to get that situation resolved. I later had what he did checked. I didn't need Freon based on what my other technician said. If I always needed Freon, that means there is most likely a leak in the system, which there wasn't. On my other properties, I got a different warranty company. I'm just finishing this one off.

When the oven was pre-heating, it made a big loud boom sound so I decided I wasn’t going to use it anymore. I called American Home Shield and the rep asked what kind of stove it was and said they would send somebody out. The tech was nice. He came and did his job within no time. He looked at it and after I told him what was going on, he knew what the problem was. He told me and explained why it was doing that and what it was doing, and then he fixed it. Everything is good so far and I don’t hear that boom.

It's very difficult to deal with the people who answer when you call American Home Shield. They will not give you a direct answer. If you want to speak to a manager, they tell you that's impossible. Also, they're foreigners. In fact, when we got the service people out there, they indicated that they also have difficulties dealing with them. The call center is a pain in the butt.

My dishwasher just stopped working. I talked to someone wonderful at American Home Shield. The technicians who came were wonderful, too. They fixed the dishwasher.

I told the American Home Shield rep the problem I was having and also told him that I did not want the $75 fee taken out of my regular account for this particular service. I gave him another credit card number. When I got my statement, they took it out of the account I told him not to. The rep was really good. It was just a misunderstanding and I left it as it is as it was no big deal. Other than that, it was fine. He had me video the garbage disposal so he could see under my sink. He saw exactly the kind of garbage disposal I had so he could send it to the plumber. The plumber would become prepared when he came here. That’s the purpose of doing that.

We've had several services through American Home Shield and all had been good. I'd probably recommend them.

We've had no trouble with American Home Shield’s service. There was a small part that wasn't working on our AC, and it was easy to request for service. The tech was nice and prompt, and it worked out really good. He had the part, and he fixed the AC. Everything was good.

The tech was awesome. Even if American Home Shield doesn't send him, I try and request him. He looked at my washing machine, but he couldn't fix everything and I had to end up getting a new washer. American Home Shield told me that they would send me a Lowe's e-gift card, but being that I had been without a washer for a couple of weeks, and it's four of us that live here, I needed something right then. So, I went to Lowe's on my own. I had to send American Home Shield my receipt, and they just reimbursed me up to the amount that my washer was worth. I've had American Home Shield for a while, and I like it. When I first had it, we were living somewhere else and I sold that one. I have it at this property also. I heard some people talk about it, but it works for me and my husband. My brother has them now too. He lives in Oklahoma, and I got him to become a member.

Kenny, the tech, replaced my showerhead that was leaking. Also, I told him about the toilet rocking. But I was trying to call back because it's still rocking. He said a flange might be broken.

I called for my breaker, and it was easy to get through to American Home Shield. The electrician changed the breaker. However, I've had American Home Shield since four years ago, and at this moment, I want to cancel the service because they increased their price. They have not received my cancellation though. I need to talk to customer service but I haven't had a chance to do it.

We left the house a couple times, and when we came home, our garage door was open. We just thought we forgot to close it, but then one day, my dog was barking like crazy and looking outside. I looked and the door was open. It was opening and closing by itself.

When I first started out with American Home Shield years ago, they had a quick turnaround time for the service. It's not like that anymore. Sometimes, when you put a call that you need help right away, they can’t always meet a time frame that you require for them to come out. I called them for the toilet and the half-bathroom downstairs but I didn't wanna wait that long for the repair guy with the time frame that he would be able to come out. So, I got somebody else. Then, I canceled it out with AHS. The rep was very pleasant and helpful when I called.

I did a claim for some electrical work and that was great. I’m feeling extremely satisfied with my service. Prior to realizing we could use American Home Shield, I had two other companies that couldn't figure out the problem. American Home Shield sent guys out and they figured out the problem. Based off of what the deductible was versus what I paid prior, this home warranty is definitely well worth the money.

I had a heater and air conditioning replaced and it was covered under the warranty. I’ve had American Home Shield for 20 years and the service has been phenomenal. I love every minute of it. AHS is a great thing to have and everybody should have it. It takes the worry out. I would have spent over $10,000 to fix my heater and air conditioner.

I've used American Home Shield for several different things. When I bought the house, the refrigerator was supposed to stay, and they moved it out. When they did, they broke the ice machine hook-up in the wall. When they brought it back, they didn't hook it back up, but they shut the water off to the house, which I had no clue about. Then my painter came a couple of weeks before I moved in. I said, "Come in. Paint everything before I move in because then you don't have to worry about painting around anything."

With AHS, I have quick go-to's when I have issues with the home. Also, everyone that has come out has been very nice and helpful.

The tech was very good. He was very knowledgeable what he did and what he knew. He got the problem solved and fixed right away.

American Home Shield is better than another home warranty I used to have. When I call them, their contractors come out quickly and handle my case. However, I'm still waiting on American Home Shield to give me my microwave. They said they are waiting on the man that they sent the microwave to. But it's been a while.

We like the service with American Home Shield for now. When my house needed some repair, the people they sent came in as scheduled time and did the repair. I'm satisfied with their service. Our electric stove wasn't really working properly for a while. I called American Home Shield and they sent 3 Boys. They came and ordered the parts and put them on. Now, it's working better.

The tech that came out for my dryer was excellent. He ordered a part and he changed the part and it's been working since.

American Home Shield always takes care of the issue. Every time, they're very friendly and I'm able to communicate with them. Sometimes the phone calls take long, but they're patient during the wait. Whenever we do a follow-up, they're very patient also. Recently, the freezer wasn't working properly. American Home Shield was gonna send somebody else, but they didn't deal with the brand of my fridge, so they had to look for a different person. They gave me their number and their name, and we contacted that same day. The repairman explained everything when he came. He left his card for me to call if I had any questions. The service was good. I was very satisfied.

When my AC stopped cooling, I submitted a service request online and the tech who came was great. There was no mess too.

I had two service requests gone out. One was for the appliance and the other one was for the wall unit AC. I had a wonderful experience with them for the kitchen appliance. It got replaced so that was very smooth and easy. But the wall unit AC is a completely different story. It's an opposite 180 degrees. The claim is still open since August. I had somebody come in Friday and the guy sounded like a scam. He was trying to charge me $1,200 on top of whatever they were gonna charge American Home Shield to fix it. It doesn't make any sense. According to the policy, if the unit is not working, either they fix it or replace it. There are no in between charges.

The service from AHS is pretty great. Mr. Service was awesome when they came out for an appliance claim. Their tech was in and out in less than 10 minutes and he knew what he was doing. He replaced the parts and the appliance has been working great. But the last experience I had with AHS is not too great. There were two valves that were replaced and it was explained to me they were $75 each, which I was fine with, but I received a bill for $267 that they did not explain to me whatsoever. I still haven't heard any feedback. Their call center is more geared to help people get service set up and not to deal with any issues that the customer may have. But I would recommend AHS.

The pool manifold had a crack in it, which prevented the pool from filtering the water. The techs who came out were excellent, prompt and very professional. They identified the problem. They were very good and reliable. It’s corrected now and I was able to go swimming. I've been with American Home Shield for a number of years and I added the electronics portion, which is new to their contract. I highly recommend them to quite a few of my friends who are homeowners.

When something gets damaged, I put in a request and AHS has been very helpful for me. Recently, the refrigerator was not working and the techs didn't find a part. AHS ended up giving me a new refrigerator.

A contractor recently came out for a 1990s era dryer. They said, “This is too old. Let's see what we can do. Best case, we fix it and you have warm clothes. Worst case, you get a new dryer.” I had that knowledge going in. And the same situation was passed on to us with a situation that we had with a ‘90s era refrigerator which it was replaced. Same situation, but it was replaced instead, no questions asked.

Setting up the request online is a good option. The techs were on time but they had to order parts. So, it was two visits. AHS is a good service but they've increased my rates which I don't like. I would like it to be back to where I was paying.

When a repairman got in touch with me for the dryer, he wanted me to do a video. I said, "My dryer is not heating up. I don't know what kind of video I could take to show you that it's not heating up.” Then he gave me a date that he was going to come out but didn't show up. I had to keep calling American Home Shield. They told me that the parts were already with the repairman and that he would get in touch with me but he never called me back. But when the repairman came in, he did everything that I needed done. He was efficient. This was the first time that it took so long to get my claim serviced but I'm not gonna hold it against American Home Shield. They called him and kept telling him that I needed to get my service done. After they called him and told him he had 24 hours to get it done, I got a call from him telling me he'd be out the next day. I was very dissatisfied.

I had a clogged drain. The tech that came out was good. He came in and I explained what was going on. He took a look at it and from my description of it, he knew exactly what to do. He was here for about 20 minutes and was done.

Our AC went down and when we filed a claim with AHS, they covered it very well, except it was 111 degrees and took forever to get the claim covered. It took two weeks, but we have a new AC unit now. Other than that, I like the vendors that AHS sends out but the vendor we have for appliances is horrible and I would not recommend him to anybody. He doesn't get back with anybody and it took four months to fix our ice maker. So if I had to do it again, I would drop the appliance protection on my warranty around here. I also do not like that I could never get ahold of anybody at AHS.

American Home Shield did good job. Initially, there was some confusion between the technician and with management. I already paid the $100 deductible when I reported the issue, but when the technician came, he insisted that I pay another $100. There was some problem in communication there. Other than that, everything went well. They replaced my AC in a week's time. Overall, American Home Shield is okay, but the deductible is too high. That's the only drawback.

I called AHS and they were able to get someone out the next day. Then the tech was able to diagnose and repaid the problem on the same day. I've had AHS for many years and the only problem I ever had was on big items like air conditioning and refrigerators. I'm also upset that they're going up in the price.

The garage door wasn't working properly, and so it was not closing properly. I had it unlocked and pushed back up. Then I had to physically close it down and lock the door to be able to use it again. A technician came through American Home Shield and he looked at everything. There were some parts that were broken. So, he had all the parts replaced and was able to fix the issue quickly. I submitted it to AHS and they told me they could cover it.

I had some issues with plumbing and American Home Shield wasn't able to assist. For any type of claim that I file with them, I have to pay $100 to file it, even though they take money out of my account every month just to have the service. When I filed the claim for my plumbing, no one even did anything. They just had someone come out and diagnose the problem, and that was it. It was not helpful at all. I also filed a claim against my refrigerator and came to find out I had to pay $100 just for someone to come out and look at it and then not even fix it. I'm going to discontinue my plan. I don't need it. I thought it would offer me more than it has. American Home Shield is a waste of money.

American Home Shield sent Alpha Heating and those people are excellent. I love those people. It didn't take them that long to fix my problem. Overall, my experience with American Home Shield has been great. I've been with them a long time, and they have done a really good job on my house.

American Home Shield's service is good. The benefit of having it is that I don't have to find a contractor and it’s one flat fee for anything that goes wrong with the large amount of issues that could go wrong in the house. I had some electrical issues with a switch and a light in one of the bedrooms in my house. I opened up a ticket online and American Home Shield sent an electrical contractor within a couple of days and fixed it. It went smoothly.

We were looking for a leak in the ceiling. The techs were great.

When my upstairs bathroom was leaking down into my kitchen, I spoke with a representative from American Home Shield and it was not good. There was a language barrier more than anything, but I wasn't happy with how many times it took the plumbers to come out to find the leak. The first time, it was the same company, just a different technician. The second time, it was a different company altogether, and then the third time, it was a different company again. None of them would open up the ceiling. They would just stand in the kitchen and listen as if they were doing an ear test and tell me that I didn't have any leaks. Eventually, I started getting yellowing in my ceiling, so I knew I had a leak somewhere.

We had a problem with our dryer and the claim process went very smoothly. They contacted us and we scheduled an appointment. They showed up in the correct amount of time and they were able to fix the issue. The tech was very nice. With AHS, I have a secure feeling knowing that the appliances are covered.

American Home Shield has been very good. It’s a reasonable trip fee. When they didn’t correct the issue, they came back out and didn’t charge me another trip fee. I had a good job at my own personal home and up at the duplex too. All in all, I’ve been very happy with what I paid and what I’ve gotten out of American Home Shield.

I went with American Home Shield because my nephew and a neighbor recommended them. I live in a condo and I have some older units. I thought it would be a wise move in Texas to have coverage for air conditioning. I called the home warranty for a claim and they let me know what company it was that was going to show up. The service company was good and they showed up on time. There was mold that had built up and condensation was building up as there wasn't any place for it to go.

The toilet was moved from another bathroom some time ago and over time, it didn't work correctly. The repair people came in and switched out a part and it seems to be working fine now. Everything was quick and smooth. They came out a day or two earlier than scheduled. So, that was super for us. American Home Shield wasn’t able to repair things and some of our stuff took 90 days to get parts in but things have been better lately. So, I like that they seem to have local people to do the work. People should have AHS.

The tech from Industrial Doors was wonderful. I'm very happy. He came when they said he would and did the work very efficiently. The claim to American Home Shield was about the garage door opener and they ended up having to replace it. I was only charged the initial $100.

I filed my claim with AHS for the furnace and it was really easy to do it online. Then I got a text message that Rapid Heating and Cooling would contact me the next day. But I got a message within 20 minutes and their tech came the next day. The tech who came out showed up right on time and he was there for about four hours since there were a few things that had shorted out that he had to replace. But he replaced everything and we haven't had an issue with the furnace since. He also explained to me what he changed, what he looked at, and the general locations of where they were at. The service was quick. I figured I'd have to wait for a few days, but that didn't happen. So, overall, the warranty is a good investment of money. Spending the $70 a month and $125 to file a claim is worth it.

The first conversation I had with American Home Shield went well. The rep put me on a plan that was to my benefit. Everything, I thought, was going smoothly. When I called in my first claim, that was when it went to hell. I got the full plan that covered my roof but when it came down to me calling in the claim for my roof, they said that I didn't have that plan. That messed up my whole billing cycle and it was a complete mess. They ended up switching me from a 12-month plan, which was what I signed up to, and with the new term, I lost two months of service. It went downhill from there.

The contractor came out twice for some plumbing issues. They did a nice job.

We've been satisfied with American Home Shield. Everything we've had that needed repair, they repaired with no problem. When there was a stuck water filter on the refrigerator, a contractor came out did what they were supposed to do.

I like AHS but I was disappointed with their service one time. When one plate of my stove was not working, which was a big one and the one I needed the most, they let me wait for the parts for over three months and it was a hard time for me. But recently, I had an issue with the AC and it was taken care of quickly.

The drain in my bathtub was broken and it wasn't draining right. It had a built-in drain plug and it was broken off so PF Plumbing had to take that out and fix that. Then, they got the drain unstopped. They were really nice and they did a good job. AHS has been amazing on some instances but they have not been real great on the heat and air. It would take three weeks. I'd be calling every day and I wouldn't hear from anybody. At two different times, what the contractors did caused water leaks in my ceiling through several rooms. The last company was better. They fixed the problem, although it took them three weeks to get out here. They did a good job but the other companies AHS kept sending me were not. Also, their reps keep saying the same prerecorded line every day that they have to check it but they never do.

We had a leak in the base of the toilet. The technician that was sent through American Home Shield was marvelous.

My water heater started leaking. Moreno Plumbing came and said that the tank was leaking and that they would have to have American Home Shield send them a tank, which they did. They sent a premium tank, which is an A.O. The State Water Heaters do not last. I’ve had two of them, and they do not last. I’m very pleased that American Home Shield is using A.O. Smith because those are premium water heaters.

I went online and did a claim, and it was great. It was very easy and convenient, and the repair people took care of the work. However, I flush the toilet sometimes, then being the washroom is right next to it, I'll hear something like "shh" for some reason. It's not something that should be going on, and I was gonna call, but I haven't had time to.

A repair guy came and said that the Freon in my AC unit was extremely low. It kept freezing my AC. That was after we bought the house. The repair guy got everything taken care of.

I just submitted a claim online to get my dishwasher serviced. American Home Shield sent a tech out and it was smooth. They came in, were very polite and got everything set up. I like having a peace of mind that when something goes wrong, I know that it will get fixed.

The Lindsay Company needed to unclog a sink and it took them less than an hour. American Home Shield has been okay so far. It's a fair price, and they've been responsive. However, I'm in the middle of another claim, and this one is taking a bit to resolve.

The garage door would open, but it wasn’t closing. I put the request in to AHS and the next day I had an appointment for the following day. It turned out that there was a wire that was broken, so the techs repaired that. Then they replaced the sensors and it worked out really well. For the most part, the techs that AHS send out have been great. I’ve had other claims where the vendors haven’t been the best, but you can’t pick and choose everybody. I had Sears before this and they suck straight out. But in terms of the market, the guys I had recently are the best in the market.

The old hot water heater just let go and I started trying to use American Home Shield’s online app when I submitted the claim but it kept giving me a problem. There was no way to get past one certain point and I had to go and use their little site helper and call them from there. When the repair guy came out, the diagnosis took about five minutes. And when the new water heater was brought in, the guy started about 4:30 in the afternoon and by 6:00, he was finished. He did everything himself and then, he took all the trash away. I thought it was gonna take longer.

American Home Shield has done good. They have dependable vendors.

I had a lot of water on the kitchen floor and I thought it was a water leak from the refrigerator. I called American Home Shield and shared with them what I felt the problem was. They told me the name of the company they assigned my claim to, then the company texted me and asked me if I would take a picture of the hose. I sent it to them then the technician came out. He was very friendly and professional. He did what he had to do and he said that the problem was with was some kind of valve that had broken up. It took him about 30 minutes and he was done. I have not had any problems since, so I'm pleased with them.

The freezer was leaking water on the floor. I put my claim in with American Home Shield and they assigned a company and somebody was supposed to come out. But the contractor called me the day before and said they couldn't come until five hours after they were supposed to. I told them it wouldn't work and we needed to reschedule. They scheduled me for three more weeks away. I called Home Shield and told them it was not gonna work. Home Shield assigned me somebody new, GM Appliances. They came out immediately and fixed the issue on the spot.

One benefit of having a home warranty is when you call, you pay your fee and someone comes out within so many days. It’s easier instead of just having someone say they’re gonna do something and not do it. With American Home Shield, we know when we go through a service company that they have contracted through local vendors where they can come out and service the clients.

I'm on the fence about keeping AHS because I've hired a plumber before and it was $50 for them to come and the fix would be less than 100. There was also the time before when they said that the garbage disposal couldn't be replaced. So, I had to pay for it out of pocket and they assured me that the replacement was top of the line but when I looked it up, it was not a good product.

I got the AC got repaired but the appointment took a while. We had to wait for three weeks without the AC and it was pretty hard at that point of time. It was that peak wave time and we were surprised that we were not able to get an appointment for the AC as expected. But when the tech came out, everything went well.

I had two claims prior about the AC. I had people do a temporary fix and I wasted a lot of time and money prior to Best Tech coming out and just changing out the whole AC. But when he came out, everything seemed pretty smooth. It was good for the most part. He had one recommendation and I didn't follow it, because I just didn't have the money at the time. His recommendation was to try and change out the furnace also.

In the bathroom downstairs, the flush didn't work. The techs came and changed something. They were very professional but it still has the same issue, so I got to call American Shield back.

Legacy 4 was very good. I had a water heater that went out on me, and they came out, looked at it, and decided what was wrong. They went back, talked to American Home Shield, and it was replaced. It took about a week in order for the part to be ordered and for them to go back, pick that up, and then install it. They were extremely professional, very nice, and everything is fine. I would use them again. I've been with American Home Shield for decades. Even my mother and father before me. I'm very happy with them. It's a great company, and I have told other people about it. I always tell people, "Go with them."

I'm an apartment manager, and I talk to a lot of people who are buying houses. I tell them always to get home protection. I got American Home Shield because I had a maintenance man that bought a house and he got that. I'd never even heard of a home warranty, and I'm a lot older than him, but I've never owned a house. They bought the home warranty, and the next day, he said they had poop coming up in their bathtub, but it wasn't theirs. He was so glad that he bought the protection, so when we bought our house, I said, “We better get this.” We're not always 100% satisfied with American Home Shield though. There are times when it takes forever for somebody to come out. Sometimes if the cost is cheap enough, we go ahead and pay for stuff because it's more trouble than it's worth, but all in all, we know if there's a big, massive problem, it's gonna be expensive and at least we got that in the background.

The first company that American Home Shield sent out said they couldn't fix the problem because their tech didn't wanna risk anything. With the second company, the guy who came out was really nice. He tried to fix the problem the first day, and then he couldn't fix it. So, it was replaced and that happened really quickly. I was very impressed.

I have two units. One's a 5-ton for the downstairs and the 4-ton for the upstairs, and a little switch stopped working. The technician found the problem immediately and had a solution because he had the part on hand. He immediately fixed it so we had a great outcome. I had an awesome experience but American Home Shield’s service is expensive.

The tech came in and figured out what the problem was fairly quickly. He had the part with him, so he was able to replace it straight away. The whole visit took less than an hour.

We love the service so far. Every time I've called, I got answers pretty quickly and everything was taken care of. Our AC was out and a technician from A-US Air Conditioning of Texas came out two days later. It was a good response and is very efficient. Also, the tech was awesome and very courteous. He got the job done.

When you put in a complaint of something that's not working properly, the techs come the same day. They work on the issue.

Texas had a storm and I had a couple of shingles that was lifted. It caused a little stain, so that was a leak on the roof. So, AHS sent out the techs and they did the repair. They were very polite, professional, and quick. Having AHS is the best thing ever.

I've had American Home Shield for several properties. I've been happy with them. The most important thing is they seem to pick decent techs. Recently, they dispatched someone for our refrigerator that wasn't cooling. Based on the initial diagnosis, they thought it might have been the compressor. They had to get approval from American Home Shield, and American Home Shield pre-approved that compressor. That was nice. Sometimes, some of these places won't do that based on the initial input from the homeowner. I've had other incidents where I lost the compressor and an AC system, and either American Home Shield was gonna fix it or give me $500. I took the $500 and replaced the whole thing versus just the compressor.

My garbage disposal was not working. The tech found out it was all kind of rusted and rotten out. So he put a new one. I like that having American Home Shield is convenient. If something breaks, you just have to make a call and pay $75. That’s much easier than looking for whoever. Also, their vendors are good. I'm really happy with American Home Shield.

We called American Home Shield for a refrigerator that was no longer getting cold. The repairman who came did a wonderful job. He was very helpful. American Home Shield ended up having to replace it because they could not get the correct replacement part.

There's a leak in my ceiling on the air conditioning and submitting the claim to American Home Shield seem to have been painless so far. People should check out AHS.

When we bought this house 27 years ago, it came with a one year warranty, which was American Home Shield. They did a good job of covering things that went out. So, I just figured the house is getting older and these things need protection. So, it seemed prudent to buy it. I also have it on a rental house. It also covers the cost of appliance repair. Recently, the washing machine would not drain and the pump kept running and growling. So, the contractor came out and fixed it. The only thing that could be better is quicker service. It took longer than I had hoped for them to get out here to fix it. But they were fine. They got it finished the same day they arrived. It started having some of the same symptoms again a couple of days ago. But it cleared up after we turned it off for a while and turned it back on.

The power had gone out on the AC. It was working fine up until that point. They had worked on it last year and replaced the solenoid out. They troubleshoot it there on the spot and the condensing outside wasn't working. The tech was quick and professional and explained what he was doing. The AC works fine now.

I called that 800 number. And American Home Shield said, “What major components,” in this case, plumbing, and told them I had two issues. One is the master bathroom sink. The handle wouldn't turn the water on and off properly. The other issue was in the shower. We thought it was clogged because sometimes, it would smell. They checked for that. The person listened and was engaged, and seemed to do a good job. The shower is done. Because they checked it for clog and they just said, “Periodically, if it smells again, you might want to put some non-harmful bleach to subdue the smell.” And the other one, they have to order the hardware, so they're supposed to come back and finish the job and change the faucet and the handle. They will call me when it comes in and schedule the repair.