American Home Shield Reviews

The icemaker on the refrigerator wasn't working and the contractor came out and ordered the part and fixed it.

I like American Home Shield. I’ve been with them for quite a while. I haven’t myself or know anybody that had any problems with American Home Shield. I always tell people that they should get covered. The coverage pays for itself so I always have it. If I have a problem, one of their contractors come out. They get the problem fixed. This is my second house I own. On my first house, it was the same thing. When the hot water goes out, they come in and fix it. I extended my coverage, and now they cover the roof and some other things. I paid a little more to get more stuff covered. Recently, a repairman came in for the AC unit. The fan wasn’t turning. He changed a switch and was in and out of here in 20 minutes. He got the AC unit working.

The contractor was amazing. They were accurate and very professional. They did what they needed to do. The tech elaborated what was going on and what needed to be done. And it was a good experience.

The dryer wouldn't turn on while everything else in my little wash area did. And before that, I always had to use time dry because it didn't seem to dry my clothes on the other setting. The website is so easy to use. American Home Shield sent me the information right away, who was assigned to it. And if I didn't hear from them, this was their number and I could call them. But they called that day. And they came out earlier, but I was in San Francisco so I couldn't be there. So I scheduled it for the following Monday.

Our kitchen faucet was leaking. Our toilet was also leaking, but we figured it out before the contractor came out. They worked on the kitchen faucet hose. It was a great experience.

American Home Shield’s service overall is acceptable. But my problem is I was calling them out for the air conditioning unit almost every month and it was not being resolved. The first time, the tech said it was an issue with my filter and that it was filthy. I got another filter but the unit still had the same issue. It's the same exact issue every time and it wasn't until this last time that the guy actually took a chance to take care of everything and looked in detail of really what was going on. The third guy came out on my third call and he said they should’ve offered me a filter off the truck and just charged me for that filter. I ended up paying $375 for something that could have been taken care of at a 125 cost. American Home Shield needs to be more concerned about who their vendors are and if their vendors are truly following through or just doing enough to get that initial check.

The refrigerator was not making any ice. The company called and asked me what was going on with the refrigerator, and the time that they would be here. They communicated very well with me. The tech that came out was very professional. It was the fan that was frozen with the ice, that had to be replaced. So, he came back twice. First, he ordered the piece for the ice maker, but that didn’t help. It didn’t make the ice. He came back. He ordered another piece and replaced that. Now, it’s working. Any claims that I made, AHS sent someone out within the next 24 hours and they fixed it. There hasn’t been any claim that I have had with them that they haven’t fixed. AHS is a great service coverage to have. Everybody should have it. I have referred at least three people to American Home Shield.

I've always liked the fact that AHS takes care of the problem and I’m satisfied with my experience with them.

The contractor was good. They got there within a couple of days and tested the garbage disposal, and determined that it needed to be replaced. They had to get approval because they had to update the pipes under there because the new one wasn’t gonna fit. Then they said that the warranty would cover a builder grade, and they recommended a higher one. They were charging too much for the difference between the builder grade and what the better one would be. But other than that, they did a great job. They were friendly and I like them.

I was feeling good up until today when I got an email from American Home Shield saying that I was delinquent on my account for an issue with my policy. They are trying to charge me almost 400 bucks for something that was supposed to be part of my monthly payment. But I called them and talked to them, and I got it straightened out. Recently, one of my showers leaked down into the downstairs living room. And some other general maintenance stuff. I had a ceiling fan fall. So, I’m getting that stuff squared away. I put in the claim, and within a couple of days, I get contacted by the contractors. And we set up a date and try to get everything figured out. It has been straightforward.

The washing machine stopped running in the middle of the cycle with the tub of water full during the rinse cycle. Then it would do the same thing with the next load. And after a while, it wouldn't do anything in any of the cycles. I submitted a claim with AHS and a tech from AG Appliance Repair came out. He took the thing apart, then he took it apart again. But he said he couldn't fix it, so he left. Then I got a call from AG that they were going to send their specialist and he's scheduled to come on the 25th. All in all, AHS has been better than the last company I had. So far, they have fixed everything but the washer.

Recently, one of the sensors near the center went bad and it turned the furnace off. The techs were knowledgeable, friendly, and professional. But one time, I thought I had to replace my AC unit. AHS they said they would not replace it. They would give me the money for it. The one concern I have is would I get a new unit if I had a catastrophic failure, or would they just give me money to cover part of the cost and I would still end up paying out of my pocket? Other than that, I like American Home Shield. I just call them and they send somebody. And it's easy, even though I pay a flat fee. It's less stuff I have to worry about.

My recent claim with American Home Shield for a rekey was okay. That one didn't take too long for the contractor to come do. But a lot of the other requests that we have for AC repair, heater repairs, water heaters, appliances, stuff like that takes forever. And those are bigger concerns for us, because those are with the tenants. A lot of times, they need hot water or they need the stove to work or they need the AC or they need the heater to work, but it takes them way too long to fix it. A lot of times we end up just having to come out of pocket and fixing it ourselves, because the tenants can't wait. I'm thinking about canceling AHS.

We had an electric light that wasn't working. The techs ended up replacing a module inside the light. As far as American Home Shield, it's there when I need it. It's a good price and I like the extra insurance.

I like dealing with AHS but I do not like their customer service. They'd gotten better with being able to understand their reps, but you can tell that English is not their primary language. It would be nice to speak to someone that you really knew that they knew what you're talking about. They say that they understand certain things but they really don't. Then you talk to the company, and they get surprised with how they put things in. So, I like the new thing where you instantly get an email and get the information about your claim. I would immediately call the tech and usually, that's when we'll find out that what the reps put in is different from what the problem really is. So, the tech will ask me what's the actual problem and and I tell them. Then they can send somebody out with the correct equipment.

American Home Shield did a washer service to our property and it was a really bad experience for the first time in my life with them. They sent a technician that said that the washer needed to be replaced. Then they sent another technician because they needed to corroborate what the first technician said. The other technician said that the washing didn't need to be replaced and that they need to have a work done that they don't do. If they do it, they have to charge me for it because it's not part of the coverage.

I’ve had so many problems with American Home Shield. I’ve only had a couple of claims. Getting in touch with somebody from your company is impossible. And then understanding what they're saying is impossible. In the last episode, the plumbing went well. That was not a problem at all. The last thing that I submitted was absolutely horrible. I really want to cancel your company.

American Home Shield is one of the best companies around and they are attentive to your needs. Everybody complains about the cost of this or that, and I told them to go through American Home Shield and they will assist them in every endeavor. When we call them, usually, within a day's time, our services are taken care of. We recently had an electrical issue with the garage door where an antenna wire was loose. There's a spacer on the garage door that came out of adjustment and went past, so it wouldn't work. The guy was here about 30 minutes and and he was very knowledgeable. He fixed that and it has not given us any problem since.

Initially, I had some issue but now, American Home Shield has been responsive. It’s not so much AHS but the contractors who are associated with them. When they give the name of the contractor, you read up on the reviews and they are bad. I'm disappointed. They don't return money and all that stuff if they don't do the job. I had a issue and one of the contractors came and stated it was a preexisting condition. The guy said I needed a new air conditioning system. When I complained, somebody else came and it was just a capacitor that was needed. Before I listened to them, the contractor would have charged 10 grand.

The spa was not heating up and I was getting an error message on the heater that heats both the pool and the spa said the high end something rather unit was out. So, the contractor came out to replace that. However, I don't love the automated system to put in a service call and that I give a $100 without talking to a person. l call American Home Shield, it routes me to an automatic menu. And I gotta fight through that. I would say, "Pool heater" and they would be, "You want someone that can fix your toilet”. No. I gotta go back. It's hard to get the specificity that I need.

It's been a success every time we've used them. Recently, we had an AC unit start leaking in our attic. They solved the problem with that but it damaged one of our fans. I didn’t feel like paying another $82 for them to come out and say, “Your fan’s broken, and then turn around and buy one.” So we just bought one. I've also had a septic pump go out and the techs replaced the pump. But I've had four different issues I could fix and whenever I put in a claim, I can't put in three things. If I had a plumbing issue, the plumbers could fix my dishwasher and my spa tub but the system won't allow me to. It'll just say, you can fix this or you can fix that and you have to pay your $87 for each service. Other than that, I recommend Home Shield to everybody I've talked to.

The garage door would go up, but it wouldn’t go back down. We had to hold the button from the garage to get it to go down. None of the remotes were working and the panel on the door outside wasn’t working. So, the gentleman had to come and it turned out that there was a damaged wire by one of the sensors, and that was part of the problem. The garage door openers all had to be reprogrammed. The tech had to change the wheels. The repair to get the door to go up and down, to fix the openers, and to reprogram the openers were covered. I need to check with American Hom Shield because I have learned that there are plans that do cover the cost of the Freon when I get a repair done on the air conditioner, and I was never offered those plans.

American Home Shield is very good except there's one contractor that they've selected that I wouldn't use. But typically, their contractors are responsive and qualified. I've been happy with all of them except one. I had a little problem after I renewed my contract with American Home Shield for another year. They have something on their webpage where you got to go and reestablish the arrangement again. I like to put in the service request directly through their website. I wasn't able to do that for a while because I didn't know every year, you had to redo your contract and change some things on the site. That took me a little bit of time. But I got it to work.

My dryer wasn't turning on. The tech was excellent. He fixed it. Definitely think about getting a home warranty as an option especially if you're a first-time buyer of a house.

I'm glad I got American Home Shield. It's beneficial to have all my appliances under one umbrella. The only annoying thing to me is that they change contract numbers every year. I have two homes and I try to keep the two accounts separate but every year, they change accounts. It would be nice if they put a letter behind instead and not give the account another number. When I call and I give my number, the reps say, “Oh, that policy has expired.” A lot of times, they don't know the new number. That policy renews each year and they should just keep the same number.

There was a short in the wiring. American Home Shield sent Carolina Air Systems, and they got it fixed that day. I always tell others they need to sign up with AHS. It’s a good thing to have.

We purchased a townhome condominium a little over two and a half years ago. The first year we owned it, it came with a prepaid one-year warranty that the previous owners had purchased through American Home Shield. When that expired, I decided I would take it on myself because we had a couple of issues that we found throughout the first year, and American Home Shield was very responsive. We were fairly happy with it so I stayed with it. When I put in a work request, I get a response quickly. The workmanship of some of the vendors had left a lot to be desired so I have had to call back a couple of times. Largely, my issues were addressed. In one case, after two times with this one particular vendor, I told American Home Shield not to send that same person out, and they didn't. They sent someone else and they fixed the problem.

The tech was really nice and very professional. He got right down to what he needed to do.

I like having more than one option to submit a claim. Their site is user-friendly. Not everything is resolved in the way that I want it to be but overall, it's fair and it's good to have. Choice Plumbing Heating came out for my most recent claim. They've also come out in the past and they do a good job. I have a friend deciding between companies and I told her I would choose American Home Shield again.

My air conditioner wasn't cooling. The techs said that it needed to be topped off and I got two gallons from them. It seemed like it was working alright. They put some other stuff in it and from what they saw externally, it didn't look like there were any leaks. But they charged me for sealant 'cause they said that if there was a leak internally, that would seal it up. The company that did the work did an excellent job.

Every time you make a claim with American Home Shield, it takes a few days. Sometimes you can’t wait a day with the contractors. The contractors tell you the next available time is four days out. Other than that, everything gets fixed right way. Every technician has been fine except for that one experience where the technician came but did nothing. I needed freon in my AC, but he said he ran out because I was the last stop. He still made me sign something. When I called American Home Shield because he had never called me back to follow up when he was coming back, they said that the guy closed up the work order. Luckily, American Home Shield opened up a new one without charging me and set up a different company to handle that AC situation.

All these technicians that came out to my house were amazing. But the things that I needed American Home Shield to do, they wouldn’t cover. So sometimes, I feel like it's a waste of my money. The last thing I needed to fix was my microwave. It worked, but things that I really need, like my toilet was leaking, and I was told that it was covered but come to find out it wasn't. They shouldn't tell me they cover something then say, “Oh, well. This was a contractor. So we don't cover it.” That's not okay because I pay my money on time. I paid the $75 to have somebody come out but I don't get it fixed. So plus the $75, I have to pay somebody else to come out to fix my stuff. It's not fair. This is probably the last year I will be with AHS. Come December, I'm gonna cancel.

I called for my garbage disposal, and the rep was nice. I liked her. The people from Mr. Rooter Plumbing were also very nice and professional. They cleaned after themselves, and I'm really pleased with them. I've told people to go to American Home Shield. They had to come out and fix my refrigerator, and everyone was just so nice. They're awesome and I'm really happy with them.

My AC was making a loud noise, and I just moved into this place, so I thought, “Oh, well, I need to find out why.” An AC guy came out and said I was hearing the capacitor. He was very nice, and he explained everything to me, which was good. He said the capacitor was gonna eventually stop working. He replaced it and told me that it was a 2019, and it needed an acid wash, which American Home Shield doesn't cover. I said, “Okay, if it requires that, then go ahead and I’ll pay whatever it is for it because I need this unit to work.” He did that and replaced my air filters for me as well. Everything's working good.

American Home Shield has been great. I had a leak and I just made a phone call to let them know what was going on. They walked me through the process, and they scheduled someone to come out. He explained everything very well. The problem ended up being something different. My roof had a leak in it, and the ceiling fell in. I had to go through my home insurance. I also had a plumbing issue, and somebody came out and did that. It’s great having AHS because I don't have to pay a whole bunch out of pocket when they come out to do a service.

Pride Mechanical was quick and professional. My AC was turning on, but it wasn’t cooling. They came out the same day and relayed what was happening to my AC, then they were able to get it fixed right away. They were good. Besides the AC not cooling though, the technician told me that it needed Freon, but American Home Shield could only cover $10 worth of Freon per gallon. That wasn’t written anywhere on their website. Apart from that, having a home warranty is really helpful financially.

I paid for a whole year upfront for American Home Shield and then, my husband took over. So, we’ve had it for five years or maybe longer. I had it at my old house too and we called them and had issues. We called the plumber three years ago and they came and looked at the leak. I paid 100 bucks and they said they couldn’t fix it. We sent all the pictures beforehand and they couldn't tell us this before they even came out, knowing they couldn't fix it. Then, that same day, all our tools in our garage went missing. Five power drills were stolen. We couldn't prove it was them but it had to be because no one comes into our yard. Our house is very far away from the road. We have fences. We have our dogs out all the time and this was the only time our dogs weren’t out because they were working on stuff outside.

I had a leaky faucet and when I tried to get through to American Home Shield, it was way easier than it was in the past where you had to wait a whole hour before somebody comes on. The contractor they sent out was very good and a complete professional. Most of my family members already got AHS once that I recommended. But I would tell them to go with AHS. They’re gonna provide the best service for your home.

The water never stopped when we would flush the toilet. So, I called AHS. The tech fixed it and it works very well now. The guy did an excellent job. The other thing I had was the water from the sink that didn't come well. When the tech came, he unscrewed something, then he had the water coming very well. AHS is a very honest company. I heard a story of a home insurance company that just disappear after they take your money or they give you all kinds of headaches to come and fix problems. But I have never had issues with AHS. I had them in my previous home before coming here, and over there, it was the same thing. I love them.

American Home Shield is straightforward and they cover things. When I got them, they said, “Yes. We do cover leaks and the water heater.” Also, the repairmen have always been good. They've done their job. The HVAC has a water condensation pipe and it was leaking all the time, so I had to put poles underneath the air conditioning unit to stop the water from spreading all over the floor. I knew I need to go into the unit itself to replumb it so it wouldn’t leak anymore. So, I asked the fellow to take a look. He said, "Yup. I’ll go get the parts that I need. I’ll redo it. I can see it leaking all over the floor.” They got the unit working correctly. In this case, they stopped it from leaking all over the floor. I would catch all kinds of buckets of water underneath because the leak started from the condensation pipe so it leaked all over the floor. I go in there and I see a dry floor, and I don’t have to worry about it.

Our AC wasn't working, and the tech fixed it within 10 minutes of being here. I watched him do it. One of the pipes was clogged, and he didn't have a stick to go with it. So, I went and got my own bathroom snake and he just unclogged it for me. He explained to me that maybe some condensation got in the unit and was cutting it off because it would come on for 10 minutes then shut off. It would cut on and off for days, and I thought, "This is crazy," because it's a new unit. After he snaked it, it started right up, and it's been running ever since. It's perfect.

The control panel was going out on the refrigerator. The claim took a couple of weeks but we were gone for a week in-between. I wish it would have been quicker because we explained what was going on and I would think that a part would be ordered for that which the techs would have with them when they came. Other than that, I've had a positive experience with AHS and I would recommend them.

Fruge’s was wonderful and quick. They came in, assessed the problem, and the next day, they came out and fixed it.

When I made a claim, the man changed it from my regular stuff to a new policy. I kept calling in for a whole month and American Home Shield said I couldn't use the policy even though I've been with them for over two years. That's where it falls into the wrong place when it comes to trying to make a claim. There was an older man to start with. But a younger guy took over. Then, I called again and it went about three months. Again, AHS tried to claim I did not have a policy with them. When the electrician came out, he said that they said I only had insurance with them for a month. I said that's not true. But it's fine. It was just that one mess up. I'm having problems with the electrician though. He already came out, but he said he was waiting for stuff to come in. And I hadn't heard anything. But when I had a plumbing issue, the plumber got out here fast. He was nice and replaced the pipe in no time.

American Home Shield sent Qwick to fix my microwave. It just stopped working. It took them about three weeks because they had to order different parts.

There are certain things that I'm thinking American Home Shield would cover and they don't. I had claim for my fan, and I had to pay $299. I thought, "Oh, well, they will buy the fan." They didn't, so I had to buy it. I lost $125 twice ‘cause they came out. It's happened a couple other times too. However, there are some things that I like about American Home Shield, like how they have the people come out. They work within your time. Also, I am grateful that they sometimes replace certain things where it's really bad, rather than just keep on fixing it. Overall, the service is great.

American Home Shield is quick to respond to getting things fixed in a timely manner. And the cost is reasonable, too. I had issues with my dryer. I went online and filed it, and AHS responded back with the date that the contractor would come fix it.

Our AC stopped working. It turned out the motor was defective. The contractor was very good, and very, very professional. But it was hard getting the technician to come earlier. We live in the desert and it was very hot, especially in the summer. If the contractor couldn't make it early, we wish we could have options or a different provider. But not long after I filed my claim, I got a notification of who was assigned, and then they did contact us. Another issue was getting in contact with them initially was kind of tough.

My air conditioner kept kicking off the circuit breaker. I made the call to American Home Shield and the AC people came out and looked at it. They did some tests and the tech said, "You know what? The AC's fine. It is your circuit breaker. It's going old. But I don't do circuit breakers." So he went back to American Home Shield and they transferred that to an electrical person. Then the electrical person came out a couple of days later. He came in, did some checks, and said, "Yup, the breaker's bad." He had one in his truck and put in a new 50-amp breaker. He did his job. I've had American Home Shield for two homes now and I've always been impressed with them. It's worth it for me.

I have a refrigerator issue that's been going on seven months that American Home Shield hasn't fixed yet. A technician came, put the ice maker in and knew how to program it. Then, some people came, but they didn't know how to do it. The last guy came after seven months after American Home Shield told me they were going to look into sending me a refrigerator. They sent another guy, but he couldn't program the ice maker. It has a seal on the freezer that they haven't replaced. It's been so bad. It's great if American Home Shield follows up within 30 days and fixes your problem. But I shouldn't have had to go with the whole summer without an air conditioner. I had to get a window air conditioner and American Home Shield's not paying for it until they fix my air conditioning problem. They just finished fixing my air conditioners but I had to pay 1,705 out of pocket.

A repairman came for my swimming pool heater. By changing a controller card on the heater, he was able to very quickly fix the problem. He knew what he was doing.

My recent claim with AHS went great. My dishwasher stopped working. The techs diagnosed it and got it fixed on time. The tech was very professional and nice.

I recently filed a claim for a problem with the toilet. The following morning, American Home Shield contacted me. Using AHS is a little expensive. But I like it.

I like American Home Shield’s service but I don’t like that if you have different things to repair, it’s a separate deductible for every little thing. I wish that it was a two for one deal or buy one get the second 50% off. Other than that, if it's just one or two things going on, I have no complaints. It’s very good. As far as AHS getting the people out as far as my plan and what it covers and how quickly they get it arranged with people, it's good. The only other thing is that they could expand their vendors. I recently had to have my garage door repaired and it broke at 10 o'clock at night. I was in my phonebook and a company says 24-hour door repair. But I couldn't call on them because they were not a part of AHS. So if they could expand their network with different repair people and consider putting 24-hour repair people under their umbrella, that would help. I was frantic about leaving my garage door open for four days but I had to just deal with it because it was what it was.

We got American Home Shield from the seller. When I checked out the online reviews, it was scary for me because it seemed like a terrible company and I'm never gonna get a response from them. But my experience was nothing like that. Their scheduling has been relatively easy. The people who were sent to fix the issue were on time and they left on time too. We just got our house and found out about the different types of issues. I've scheduled three times for different vendors and I've had a good experience, so far. I have another vendor coming in in 15 minutes for the electrical issue that we have.

My husband noticed that the fan would come on. But the AC unit tried to come on but it wouldn't. The tech repaired the battery. He got it done the same day. Even though it's more for the service fee than it used to be when I had American Home Shield before, it's still less than what it may eventually be if something is a bigger problem, or I have to replace an appliance.

American Home Shield customers always got way better service than they should have sometimes. The technician came out and said the appliance was too old and advocated for a replacement. I supposedly should have a replacement here on Tuesday.

American Home Shield has done well for me. There were times when I had to get management involved. Also, when I file claims, I like to speak with a representative and sometimes, the wait is a little bit much. But on average, I'm pleased. I had a dishwasher claim and the tech from GE Appliances was very professional. He was on time, very engaging, wanted to hear my concerns, and went right to work.

Getting in contact with AHS used to be a nightmare though it's much better now. Also, I've had some bad contractors. I had a shower that leaked and the techs couldn't figure out why. The contractor has not called back and lies saying they've been here when they hadn't. AHS kept sending the same contractor out because they said they had to. When there's an issue, AHS shouldn't make the customer wait. If I don't want a contractor back in my home, that's how it should be. If he's gonna lie and tell AHS he's been here when he hasn't, and I'm telling AHS he hasn’t been here but they took my $100 copay, that's an issue. I don't have a reason to lie to them. I pay them monthly. Other than that, my last couple of claims have been pretty good.

My son uses American Home Shield all the time. I have three houses, and I've had it for two years. I’m also debating if I'm gonna use them for my fourth house. I used it on a house in Pittsburgh where my mother lives and she was very happy. They straightened out the refrigerator and the dishwasher. I just used the warranty on my New York house too. Nice Air Conditioning was nice. The first guy before that, Ace, was no good. He was supposed to call and my tenant was waiting, but he never called. I called him. He said, “Oh, well, I was busy.” I was like, “Excuse me.” He told American Home Shield that he canceled because my tenant spoke Spanish, but that wasn't the reason. The reason was that I told him, "It ain’t professional for you not to show up." On the other hand, the Nice guy was very good. He called, showed up and fixed the issue.

The upstairs AC was not working. I called American Home Shield and spoke to a very good rep. The tech checked inside then he changed something. Now, our room temperature is 74. Everything is good for now. AHS is good. We like how much the charge is.

The air conditioning was not cooling and the compressor was not running outside. I sent a request for American Home Shield at 10:00 AM and the Prime Heating and Air technician called me at 11:00. He came out that same day and was out by 1:00. He said the capacitor on the unit outside had failed. He replaced the capacitor and the unit was back up and running. But later that evening, the house was still warm so my wife called the tech. The tech said it’s 100 degrees outside and the unit is gonna have a hard time. With the size of the AC unit we have for the size of our house, it's gonna be the best it can do.

I've had somebody come out for a refrigerator, and that was fine. I also had a claim for a stove that is doing the same problem that we had before. I called it in today. However, last Thursday, I called about a hot water heater tripping the breakers, and no one has called me since. I've called American Home Shield three times, and they still can't find any help for me. If they're not going to have an appropriate time for service response, they should refund the payment to the person. I should be refunded the $100. I've been sitting here boiling water so I can get a bath because my hot water heater’s not working, and that's unacceptable. They should call their customers within 24 hours to give them a status update as to what's going on.

I had some condensation leakage in my AC. I did a claim the first time online. When it reoccurred within a week, I called a representative. The person was a little hard to understand but overall, it was good. The person was quick and very attentive. Nicholas was the tech that came out the first time and he was a good dude. He showed me what was going on. When I had the reoccurring issue, he came back and showed me it was something related but different. He cleaned everything up and everything's good. Home Shield is working for me and I would recommend them. I had a different company before and they were garbage.

For my appliance claim with AHS, two people came out and said it was caused by abuse. But there was no abuse on this. I said, "I can show you anything you want. I bought this brand new. It’s never been abused.” He said, “There’s a grease. Fire happened on one of them.” I said, “That’s not fire. It shoots a flame out.” I disputed and said, "I want to cancel my thing." When I was talking to the lady from AHS about getting rid of it, she said, “Let’s get a third party. Don’t say anything about what happened before and have them come out and look at it.” A new company came out and it was just a little igniter. They replaced them all.

I tried to get ahold of a person on the phone but it was impossible. I had a hard time navigating their online platform at first but I started getting responses and they were very communicative. They did a fantastic job. The techs did their research and due diligence for the washer and dryer. When it wasn't repairable, AHS had a check for the amount they felt it was worth. They also fixed the icemaker and the dishwasher. I'm inclined to have my mother keep the warranty next year when it lapses and I'm thinking about picking it up myself.

I was unable to make the stove light. I did a claim to American Home Shield by phone. I told the techs what the problem was that I was having. They had to get a part but they were able to fix it in reasonably good time. We've had several good experiences with them.

AHS is pretty good and I like them. They will fix the problem according to the contract, so it's easier to work with them compared to the other company I worked with. Recently, I had a request to repair the central heater, so I paid the fee then the tech came and fixed it. It was straightforward, quick, and easy. The tech was very professional. I used his company two other times. One of them was for was fixing the electric plugs when we had a few plugs that wasn't working and they also did a great job there.

I called American Home Shield. I told them that I needed someone to come out and service my gas unit. The tech that came out was great. He told me it was in perfect condition and that there was nothing wrong with it. But I wanted to make sure before I turned it on for the winter. American Home Shield has made me mad a few times because they sent somebody out here, like Beaches Air Conditioning and they were terrible. They told me so many lies. I was trying to get them to come out and check my furnace, just like Josh did. Said, my unit needed all kinds of parts, and that they were ordering them.

We've had an issue with a specific provider for our microwave. I've had to call and ask American Home Shield to not ever send that specific person out again. He's been unprofessional and rude. He has a three-fold pressure copy receipt and he tried to cheat out myself and the company by having me sign the pink copy without writing down what his estimate is and what's wrong with the microwave. I refused to do it the last few times he came out. But he gets mad and yells and calls names. Then, he will write on the back of the pink receipt.

American Home Shield has always done the job we needed in a timely manner. I've gotten everything I needed out of them. Recently, the air conditioning unit was rattling loudly when it would shut down more so than usual. It was a clanking noise. It was producing cool air off and on. The service from the contractor was fine.

I called in a claim when I had an issue with the pump on the air conditioner. The tech was great. He replaced the pump.

I do my claims to American Home Shield online. You can't get through on the number, and you will get recordings, and I can hardly talk to a real person.

American Home Shield sent 3-D Hoover for the water heater. I had several problems with the water heater. It was installed in 2007 and the last year or so, I've had several problems. This time, it completely cut off and would not re-fire. I've had some air conditioning problems, too and American Home Shield's website wasn’t very user-friendly in that respect but on the water heater, it’s just a single line item. So, you just click one item and it sends in a request for that one thing. The tech told me that the igniter appeared to be bad. We would have to get a new igniter. The water heater's working like it’s supposed to, finally.

The icemaker in my refrigerator quit, and American Home Shield is doing a replacement. They sent another repairman out before and they ordered parts as well, and they could not fix it either. Customer service has been great, and I would definitely encourage people to get American Home Shield. I had it before too when I lived in California.

My garbage disposal stopped working and one of the faucets in one of the bathrooms had sprung a leak. There was also something wrong with the kids’ sink that the tech needed to look at. Then right after him, I had another vendor from Sears come because my stove was not working. The technicians that American Home Shield sent out were absolutely fabulous. I’ve never had somebody here that I wish wasn’t here.

Last time, the ac's motor stopped. I'm satisfied with the tech.

When the pool motor's capacitor went out, AHS had a group come in, swap it out and got my pool back up and going. If I had known it, I would have replaced it myself. It's only a $20 part. Another thing is I realized that we did not get our televisions covered. AHS said that we could add it for an additional cost.

I had some issues with my dishwasher and microwave and my washer. I made a claim online to American Home Shield, paid the deductible and they sent a third company out. The company never dispatched anyone so after five days, I called them and they scheduled someone to come out immediately. They were able to fix the washer. They ordered a part for the dishwasher, which needed a control panel but my microwave wasn't covered under warranty because it was a countertop microwave. I called them back to get someone and asked how much it would be out of pocket but no one followed back up with that, so the microwave is still just sitting. I wish someone would call me back to see if I can get that resolved. It's a $500 microwave, so I wish I can get it fixed. I gotta get a new microwave, it's fine. I just wish that I knew that a $500 microwave wasn't covered under the warranty.

I had an electrical dryer problem. Nick’s Electric was awesome. The service was great. It took them three days to come out but we were right in the middle of a hurricane so it was absolutely incredible. This last experience was very good. I've been with American Home Shield for a long time and they do a nice job. We've had great success with some of the vendors but we haven't with others.

My washer wasn't working. This claim took a little while. I submitted it over a holiday so that was understandable. It was three or four days. Also, because of the supply shortage with parts. I understand that was not American Home Shield's fault. But the repairman was wonderful.

I've put in three requests with AHS so far and they got scheduled immediately. Then I met whoever they sent out at the house and the problems were taken care of. All of the techs I had have been great. I like American Home Shield's available resources and how fast their service is. Plus, I don't have to go searching through a phonebook to try to figure out who I need to call and everybody's been professional, courteous, and on time.

AHS has a fast and professional service. Most recently, the AC was making noise and it wasn't cooling. A-US Air Conditioning of Texas changed the motor outside, unclogged the drain line, and changed the filters.

I had one past repair that I had a bad experience with. The appliance guy never came back. They won't even answer their phone and AHS did not really do anything. Other than that, we've had a good experience with AHS and I'm satisfied. We had a minor electrical issue and the claim went smoothly. The techs resolved it.

I had my issues in the past with American Home Shield. Seven years ago, I had a gentleman I called for some plumbing work. The guy came and he was nasty and unprofessional. He threatened me in my own home. At this point, I physically removed him from my house. When I called American Home Shield to tell them to give me a different company, they refused to do it for some reason. Whey said, “We don't really care that you had a personal issue. We'll just make sure the same company sends a different person.” That wasn't the point of it. I wasn't going to allow somebody to come in into my house and disrespect me the way that he did and get away with it. American Home Shield really didn't care about that.

Refrigerator broke, called in a repair. AHS assigned repair to Sears, who subbed it out to another company. Over a week to Diagnose and order parts. Two weeks later parts arrive and they don’t have a tech available. Another week parts were installed and deemed repaired. Next day quits working again. Called AHS to send tech back out. Tech again not available for over a week. Request another company be assigned to complete the repair. AHS requires that I pay an additional service charge to have another company perform a timely repair. Currently waiting over 72 hours for a person at AHS to call me back to resolve the problem. Customer service is obviously outsourced overseas as English is never the first language of the service reps.

The experience with the recent contractor was good. We wanted to have a check up on our AC unit ‘cause it was not cooling enough. The techs didn't find any problems.

We had a drain that was clogged and that was corrected through a claim we made to American Home Shield. We have the peace of mind that when we call AHS, normally, there is the ease of getting an appointment and having someone come out to fix our issue.

Elite was very professional and very good. They came for our most recent claim to American Home Shield for the hot water heater that quit. There was a short in the breakers, too. It wouldn't come back on. They referred it to an electrician because there wasn't a problem with the breaker box. Overall, American Home Shield's reps are very polite and businesslike.

I love American Home Shield. They covered more stuff than anybody else at a more reasonable price. We got to the problem that it was a problem that I caused, so AHS wouldn't cover it. I understood because I knew I had done it, but I needed a plumber to confirm it. It was worth it.

South Placer Heating came out for a broken thermostat and they came out also to do a checkup on the system. It was through American Home Shield. They sent out a thing saying you could do it for $75. AHS is a good deal to have.

It’s always a good experience with American Home Shield. I always ask for the technician and the technician comes in a timely manner and does the work. American Home Shield helps me with the large cost and I'm saving some time because some of the parts can be covered by them so that’s helped me a lot.

We had a code on the dishwasher. So it was very difficult to get it to work. My wife dealt with everything and she said the guy that came out was very good. He was very professional. He knew what he was talking about and doing. She was pretty happy with it. This is the second time that I've ever used American Home Shield and I'm very satisfied. When I used it for a dryer, the claims process was really easy and simple. It was the same thing for the dishwasher. But I don't like the prices. I'm almost at $60 a month with American Home Shield, which is crazy. It didn't start off that way.

My dishwasher was not working properly. Customer service got everything hooked up for me and they told me that I would be hearing from Nate's Appliance. The tech did a great job. I'm really thankful to have this warranty because I don't know how to fix anything. I need to have somebody to rely on to take care of any issues I have. I would recommend it to anybody.

With my furnace claim, the tech was very professional. He came on time, did his job, and was very helpful. But American Home Shield forced me to either fix the water heater myself or wait in the middle of the winter for two to three months without water heater. That left a sour note for myself and my family. So, I left AHS for six months. I was going to replace them with Sears program. They are more diversified. But some people told me that AHS is the biggest in their field. I see that they added some technology for customer service. They have increased their price. I pay $110 a month and $100 per visit. A bit pricey. So, at the end of the year, I will decide whether to continue or not.

We had a claim for the furnace and we went through a bunch of horse manure trying to get somebody here. Bill came out in the spring of the year when it was right before it got real hot. We've been fortunate ever since we got hooked up with American Home Shield. Anytime we need anything done, it’s Bill that does the work on it and now, it’s his boy, Jesse.

The contractor came out to see why our dryer wasn't drying. They did a good job. There was a bird's nest in the dryer vent. They pried open the vent thing, on the exterior of the house. The tech said he couldn't touch it because it was technically on the exterior of the house, but it was easy enough to do. The dryer has been working fine after that.

I had a leak coming out of my refrigerator. I also had a problem with the microwave. AHS provided a company that came out and repaired our refrigerator and the microwave. However, the refrigerator just kept leaking after that. But a GE gentleman came out and he definitely took care of it. I haven’t had any problems with the refrigerator ever since. AHS is a good company.

I had an issue with my refrigerator icemaker and it must have been a lemon because I've had trouble from the get-go. The poor techs never could seem to get it fixed. They always thought something would fix it but it would last for a while and then mess up. It has been replaced and I got a completely different brand. We like it a lot better.

The AC wasn’t cooling nor blowing well and my outside unit was making some noise. Camaire, the contractor, came out and it went great. The guy said the motor was going out and he got it fixed. We've had American Home Shield for years. I like that they’re able to cover everything that we have issues with and it’s been nice. It pays for itself. For the most part, the contractors they’ve sent out are good. I’ve had a few that I don’t want to use again but I try to make note of the ones that I like. So when I make a request, I see if we can get the same one. We’re out in a rural area, so we're limited on who we get anyway.

I only had one issue a year ago with a contractor that American Home Shield had sent to the same property. And the contractor was dishonest because they did not submit the paperwork that they needed to submit on time. And that costed me nearly $700 because I had to buy a new washer. And I had to call AHS four times to figure out when the problem would be resolved. I've called service out, for that property and another property in New Mexico a total of four times. I will look closely to see who they would send if I were to have an issue with my washer again not to get that contractor because that particular contractor was dishonest.

Something was wrong with the pipes underneath the house. The rep I spoke to was great and the tech was wonderful. They fixed my problem and I'm happy to have it fixed. I like American Home Shield and I recommend them.

I called American Home Shield because of some AC issues. A technician came and said there was nothing wrong. It just needed a little bit of temperature adjustment and it was working. It was a mechanical thing. When we initially had another technician come out, they said a whole bunch of things were wrong with the air conditioning unit because it was really hot and they didn't make us drop the thermostat way down, which this technician did. Clearly, there was no issue except adjusting the temperature downwards. We had to lower the thermostat considerably more than the previous company technician told us to do. Once that happened, the AC started working.

I had an issue on the blower motor on my swamp cooler and the repair was done by the contractor in one visit. American Home Shield has been very responsive and my neighbor has them as well.

American Home Shield has been absolutely wonderful with me. Because I’m deaf, they really helped me make appointments and get repairs done. I couldn't be happier. The technicians that I’ve used have been wonderful as well, and I have no complaints. Everybody has been very helpful. I even recommended American Home Shield to other people.

My microwave went out and the claim process went smoothly. My only issue with them is that initially, I have to talk to people who are from a different country and it's hard to understand them sometimes. Other than that, I've always had a positive experience with them.

American Home Shield sent someone for a toilet leak. The technician was excellent, very prompt, and very efficient. He knew exactly what the problem was. He did take his trash with him. I thought that was impressive. I have been quite pleased with having AHS. I haven't used it much, but when I do put in a claim, it is very prompt.

Some of American Home Shield's contractors were not the best contractors. At one point, I was going to cancel them and go with another company because of the quality of contractors that I was receiving. They have gotten better though over the years. I used them recently, and it was a good experience. Brick Street Plumbing came out and took care the problem.

I had an issue with the actuator for the refrigerator. The tech said that that's a common issue with the refrigerator. The problem started a month prior to him coming out and fixing it, and it progressively got worse. So, I had enough and called AHS and told them the issues that I was having. The tech called me five minutes later after I got off the phone with American Home Shield and explained to me when they were coming out, and that they would alert me right before they were coming out. He did a phenomenal job with the repair. It was quick, fast, and efficient. He immediately knew what the issue was once I told him what was going on with the refrigerator. He fixed it within minutes and wrapped up the job definitely.

A shower kept leaking. The tech came out quickly and he was very good. He showed me the part that had an issue and explained it. Aside from this, I had another problem in the shower and it took a while for it to be resolved because the tech didn't get the email. And he didn't know about it until I contacted him.

We've had American Home Shield for a little over a year and it's worked out both times that we used them. They show up pretty quickly and we can file everything online and somebody comes out, fixes our issue, and they leave. We had Roberts Industrial come out for our hot water heater. They got out here pretty quickly and they were in and out. We had to get a new one. It was busted on the inside.

My dryer was overheating and the clothes were not drying. The dryer vent hose had broken in two and it was throwing all the sensors off. The tech took care of the issue right away. With AHS, there are no big expenses when something goes wrong. It's been hard to get a serviceman a couple of times but those times have been in the middle of the summer.

I like the ease of service with AHS. Through the years, they have gotten very efficient. We just go online, submit our claim, and usually within 24 hours I get a response. The dishes weren't washing properly and the dishwasher wasn't turning on after. I filed a claim with AHS online and I got a text saying that MacLin Plumbing was the company that was going to be servicing and I got a date when they were coming. They were very efficient and they were very quick.

I couldn't get my garage door open. It didn't have any power to it. My sprinklers didn't have power too. So I put on a claim that day, and the contractor came out the next day and fixed some wires that had come loose.

My dishwasher would start a cycle, then it would quit. AHS had a guy come out. He was awful. He didn't know what he was doing. He decided he couldn't fix it. Then AHS had Sears come in. They were awesome. AHS did a wonderful job.

We couldn't get the dishwasher to work and the guy came in and he was thorough. He checked everything and ran it through a short cycle to make sure everything was working right. He fixed the issue and gave us a few recommendations and suggestions. He did a wonderful job. The dishwasher works great and we’ve washed dishes three times. Overall, in the three years we've been up here, we haven't had that many claims. In one I had, American Home Shield shafted us. But right now, we're reasonably well satisfied. They’re probably as good a home warranty as there is on the market.

I've used AHS a couple of times and they're fantastic. I had another company sometime back and it turned out to be a total joke. But with American Home Shield, I haven't had any problems. The times that I've made claims, the techs took care of the problems quickly and there had been no argument about what they needed to do. In my house in Texas, I had to have a water heater replaced then I had a shower drain that backed up. At another time, there were sink drains that backed up. I have them now at the Tennessee house where I just moved in and they told me when I applied for the service that they have a benefit of rekeying your house. So I called them yesterday and they're sending somebody out to rekey my doors. They've been perfect so far.

The refrigerator was six years old and it was working fine. One night, the condenser must have stopped 'cause in the morning, everything inside was lukewarm. When we called LG to try to troubleshoot it, I couldn't get an official answer from them. So I called American Home Shield and they called their certified technician who came out to do a test and told us that the condenser was broken. He was awesome. He called before he came. The part took a bit longer than he expected. He called and gave me an update on that as well. He made the assumption that it would come in late Friday, which it did. We booked an appointment for the service. He showed up as scheduled. American Home Shield is very responsive. When I called in the complaint, they told me that $85 would be reimbursed after it was verified that it was covered. I have yet to get that reimbursed.

I've had American Home Shield for a year and I just continued it. I hardly ever call them. I called them once a few years back on my hot water heater. Recently, I came home and my AC wasn't working right. I looked outside, and the pipes were frozen. So, I turned the AC off. There were two guys that came out. The first time, I had one of the repair guys. He was a nice guy. Everything was okay with him. All he did was diagnose the problem and said, "You need more Freon but I don't have any. I ran out. So, somebody will call you back in two or three." Somebody called me back was five days later. I was low on the R-22 stuff, and that was what caused the pipes to freeze. He said he would put more freon in it, and they would put some sealant in there. They did that and it worked for three days, but the same thing is wrong with it again.

I had a minor problem with the garage door and American Home Shield fixed it within a couple of days. So, I’m pleased with that.

I sent in a claim ffor my washer, dryer, dishwasher, and refrigerator. The contractor was awesome.

I've had both good and bad problems. A year ago, the compressor on my fridge went out, and the technician came out within about a week, but overall, I was down a couple of weeks with no refrigerator. About half of it was with American Home Shield. They kept trying to tell me it was under warranty, and it was not. That delayed it about a week. Also, the techs always make two trips. One, to come look at something, then they have to order parts, and then come back, and it was about a week to 10 days later on that. I’ve had two more service requests as well. One was on a stove, and it was acceptable, but again, I was without a stove. The last one was on a clothes dryer, and the fellow that did the repair was very good.

Circa Service of Florida came out for a faucet that wasn't working right. They were great and I'm happy.

My hot water heater went bad. It was not fixable so they put a new one in.

The contractor came in early for the heating unit that was broken, but to order the parts took time. American Home Shield could improve on the timeliness of the service.

The last repairman that came out was super, but the one before that was a capital A. He came before the time slot that they gave me. It was between 2:00 and 4:00 but he came at 1:00. I had previous errands to run and I was home before 2:00. He left a message saying he was here, but I wasn't here. I needed to call and reschedule. The company sent him back. When he came in, he had an attitude. He looked at the garbage disposal. He pressed the little button underneath. I said, “Maybe we should look at the power source." He muttered something. That didn't sit right with him. He just stood there then took out his cell phone and started taking pictures of the inside of the garbage disposal. He said, “There's something in there.” I had fished around in there with my hands and there was nothing in there. He said, “There's something in there. I can't service this. You can call the company," and left.

When I renewed American Home Shield last, it was about 500 and then this year, it went up to about 900. It got too expensive. Just as American Home Shield was about to expire, the AC started having an issue. So, I renewed it for one more month to make sure that we're covered and I was gonna cancel after that since the AC is fixed now. AHS had been very efficient and when I submit a claim, I'm already getting calls to have somebody come out and fix stuff immediately. AHS is a good service and I was appreciative that I had it. I renewed it that second year and then the water heater went out, and then the stove. I got my money's worth out of it. We used it several times this last year but you almost get penalized for using the service that you have. It’s just not cost-effective. If it was a couple of $100 less, it might be more feasible.

I called American Home Shield because I wanted them to fix my refrigerator, and the company canceled my request because I didn't answer the phone. I didn't get to it in time. I called American Home Shield immediately, and they said, "Oh, no. The customer refused the service." I said, "What? I didn't do that." So the company didn't do the service. AHS called another company, and that was fine, but the other company that fixed my garbage processor in the sink told me the home warranty company only approved a specific item. It was not a good item, and the repair man told me he had to make some adjustments to put the item they approved. He also told me they had a better item than the one AHS approved and that we didn't have to fix anything. They just put it over there.

The only thing we've had is the free rekey, and American Home Shield did a great job. The tech contacted us quickly. He was there. Our daughter said he did his business and was gone.

I filed a claim for the automatic water dispenser on my refrigerator door. The tech had to order parts and he came back about a week later and he resolved it.

When it was time for us to renew, we got a call from someone representing them saying that if we renewed, the cost would be at a certain price. There was a $125 discount for renewing if I did it then. I said I would wait until I go home and see if that discount still applies so I did and we paid the discounted price. But a month or two later, we got an invoice for the $125 difference. When we disputed that, it was questioned. They're trying to bait and switch and make you pay the full price for it and I didn't appreciate that at all. They subsequently came back and gave the discount but don't offer customers something and then try to take it back.

Last spring, the radiators in the basement were not giving off any heat so we had someone come look at them. The first guy that came out was hilarious. He asked what he was there for and I told him it was to try and get our furnace lit. We have a boiler and he said he didn't do boilers. He got on the phone with the office person. He then told me someone was gonna be calling me back because they needed their boiler person to come out. Someone called me back and was really nice about it. She was worried about getting someone out right away. She thought that it was gonna be a long time before they could get somebody out. But she said their boiler person had a cancellation so he would come out.

The contractor that came out for the AC unit that wasn't working was efficient. However, I've been waiting for six months for my oven to be repaired. They took a part out of the oven because when we put it on boil, it wouldn't turn off of boil. They said there was a problem in the electronic connection. They took somebody out here who serviced us. He diagnosed what was wrong and let them know. They sent him back out here to take the part out and send it to them to get repaired but they never returned it. If it's not done soon, I'm gonna cancel my policy with American Home Shield.

American Home Shield sent a technician out. He advised that the fridge had to be replaced. They sent an email with a link that gave options on replacement. I picked, and emailed it back. They have a service that brings it out to take the old away. It was very easy. AHS is a good option to keep yourself covered for unexpected things.

American Home Shield is really reliable and fast. Our hallway toilet was making a lot of noise like it was flushing. My mom called American Home Shield, and the plumber came, opened the toilet and explained everything that needed to be replaced. It was just a minor change, and it was real quick. He put in a flapper. He was very good, but I don't know if what he did helped the problem. Our hallway toilet is much quieter now, but it still makes a flushing noise. Everything else is fine.

I have requested several services through AHS and so far, the experience has been pretty good. We had techs come out when the dryer was not working and it turned out to be that the thermostat was broken. So they replaced that and fixed the dryer. The technicians were professional.

Our toilet was leaking. A tech got there when he was supposed to and got the toilet fixed. It's nice knowing that you can call American Home Shield, pay your service fee, and they get somebody out right away. They take care of things and it was as simple as can be.

American Home Shield has been right on the mark every time I've been in trouble for a couple of times now. The refrigerator started filling up with water. So the tech came out and the service was incredibly excellent. This guy knew what he was doing. He took that refrigerator apart, and he showed me. It was just the lines were all stopped up and he said, “You know, you don't need a new refrigerator, you just need new lines.” He put them all in, and it's working fine. I'm perfectly happy with American Home Shield.

One of the fixtures on the wall had to be repaired. It was a piece that was in the socket that had to be removed. American Home Shield is the one that sends someone. I pay for the service. I pay my copay and someone comes out. All I asked for was an electrician. He was timely, and it didn't take him that long to fix the problem. He did a pretty good job. He was very amenable.

I like AHS. I haven't had any problems with the claims that I’ve opened. A repairman was out recently but they haven't finished the job. I have to call them to come back out and finish the upstairs. I have to have someone remove the tile around the tub because that's something that he doesn't do.

I used American Home Shield when my stove went out on September 20th. They finally made the delivery yesterday. The delivery company called us out of the blue and said, "We have a scheduled pickup tomorrow at this time," but I had an appointment that I had been waiting for for two months at the doctor, and I couldn't change the doctor's appointment. I was uneasy about that because I didn't have any type of communication until the day of delivery. When the guy unpacked it, he noticed there was a huge dent on its side. But I told him that I still wanna keep it because we haven't had a stove, and we were living off an air fryer and microwave with three kids. But he said, "No, we can't because it's against our policy." So they had to reorder it. That was the only hiccup I was having with American Home Shield.

For the most part of the year, American Home Shield has been very responsive. It gives me peace of mind. If something goes down, they will either fix or replace it. The contractor was professional. He was on time. He quickly replaced my garbage grinder there. I'm very satisfied with him.

We had a hot water heater issue and we had a small related issue with it the same day the techs came. The techs had to come back later that day and fix something else. A day or two later, they came back again. AHS has always been incredibly helpful and reasonable. I recommend them.

Fleshers Refrigeration came and did the service on my heater, and they had to put a new thermostat in. They were really good, and I was happy with the work they did.

The $125 fee that I have to pay to have someone come to the house is a bit high from what I'm finding out from some other providers. Other than that, I'm fine with the service. Recently, the plumbers fixed my issue. They were efficient and quick. I haven't had any issues since they left.

When I was washing clothes and it gets to spin cycle, the machine would get out of balance. It would come back with a UB code on the screen. The washing machine would drain and refill itself, trying to balance the load and try to spin. It would cycle through that twice, and then it would eventually shut itself off. I called American Home Shield and the technician came out. He looked at the washing machine and said it was under warranty. He gave me a number to call and I called Samsung. They thought the problem was a different issue, so they sent me brackets for the top of the washing machine.

American Home Shield has done good. With all warranty contracts, there are always stipulations and/or certain things that sometimes we have to fight a little harder for to get approved. On one of my claims, I had to fight for a minute on them. But it's more of just an inconvenience of having to have a second opinion come out, and do another appointment time where I got to figure out another time for a babysitter. Which is sometimes annoying, but as long as the problem gets fixed, it hasn't interrupted too much of my life. I have had a couple jobs that if I would have probably had to pay some out of pocket, it would have cost me more than having my warranty for the year. So, it has been beneficial in a couple of instances so far.

We had a plumbing problem in the upstairs bathroom on a rental property. The tech from Tom Melton Service corrected that issue and the client was very happy. The only thing with AHS is I usually get a foreign rep and there's a language barrier.

I had a plumbing problem. They just kept sending somebody and kept ignoring me. I kept having to call the service manager and kept getting connected to people in other countries. They said, “I'm gonna fix it right now.” But only when I rated them really bad, did I get somebody to call me back. Then they said, “Your mom's problem is bad. We can't fix that property.” The plumber said that he wasn't going to fix it. Finally, I just hired a plumber on my own. He fixed it and there was no problem ever since. Right now, I also have a stove issue. If they can’t fix the stove, I’m just gonna cancel AHS. Because they seem like they can’t do the plumbing and now I’m waiting on the stove.

We've always had American Home Shield. They recently sent someone out who cleared our kitchen sink and changed a fixture in the bathroom. He went down in the kitchen sink like 75 feet and cleared that out. It was stopped up way down below. It was perfect.