American Home Shield Reviews

When we bought this house 27 years ago, it came with a one year warranty, which was American Home Shield. They did a good job of covering things that went out. So, I just figured the house is getting older and these things need protection. So, it seemed prudent to buy it. I also have it on a rental house. It also covers the cost of appliance repair. Recently, the washing machine would not drain and the pump kept running and growling. So, the contractor came out and fixed it. The only thing that could be better is quicker service. It took longer than I had hoped for them to get out here to fix it. But they were fine. They got it finished the same day they arrived. It started having some of the same symptoms again a couple of days ago. But it cleared up after we turned it off for a while and turned it back on.

The first year I had American Home Shield, I loved it. The second year seems to be a little bit less worse because I've only called for one service call. I had a claim for the AC and the tech seems to say that I'm low on Freon. But at the same time, the AC system is a closed loop. So, if it's low on Freon, it means that there was a leak somewhere. From what I can tell, they didn't repair any leak. They refilled Freon for the AC but never fixed any leak. So maybe I was upsold.

I've used AHS once and it was fine. It was for my garbage disposal. The tech was great. He was fast, got the job done and left.

I had service with American Home Shield for 14 years. They've been amazing. But I'm having little problems with my appliances. I've been trying to resolve it for two months, and it hasn't been resolved. My oven broke. And it's backorder, so it's not their fault. The manufacturer don't have inventory. So, I've been waiting and waiting. Another thing is, my AC broke two months ago. The contractor came out, but he's saying one thing, while AHS another. We're trying to resolve that. But prior to this experience, AHS was amazing. I just want better communication.

So far, I like American Home Shield. When I had a leak on the roof, a contractor came out quickly and did a good job.

I got the AC got repaired but the appointment took a while. We had to wait for three weeks without the AC and it was pretty hard at that point of time. It was that peak wave time and we were surprised that we were not able to get an appointment for the AC as expected. But when the tech came out, everything went well.

I have two units. One's a 5-ton for the downstairs and the 4-ton for the upstairs, and a little switch stopped working. The technician found the problem immediately and had a solution because he had the part on hand. He immediately fixed it so we had a great outcome. I had an awesome experience but American Home Shield’s service is expensive.

I had two claims prior about the AC. I had people do a temporary fix and I wasted a lot of time and money prior to Best Tech coming out and just changing out the whole AC. But when he came out, everything seemed pretty smooth. It was good for the most part. He had one recommendation and I didn't follow it, because I just didn't have the money at the time. His recommendation was to try and change out the furnace also.

I'm on the fence about keeping AHS because I've hired a plumber before and it was $50 for them to come and the fix would be less than 100. There was also the time before when they said that the garbage disposal couldn't be replaced. So, I had to pay for it out of pocket and they assured me that the replacement was top of the line but when I looked it up, it was not a good product.

We called American Home Shield for a refrigerator that was no longer getting cold. The repairman who came did a wonderful job. He was very helpful. American Home Shield ended up having to replace it because they could not get the correct replacement part.

I just had a furnace replaced and installed by Greenway Heating and Cooling. AHS did a really good job of keeping me informed on the status of everything and how much I was going to be out of pocket for. I was really surprised that I really didn't have to do a whole lot of coordinating and calling contractors. They pretty much assigned those and did all that for me, which I had seen really bad reviews on some people who used AHS before and I was concerned about how mine would be.

Legacy 4 was very good. I had a water heater that went out on me, and they came out, looked at it, and decided what was wrong. They went back, talked to American Home Shield, and it was replaced. It took about a week in order for the part to be ordered and for them to go back, pick that up, and then install it. They were extremely professional, very nice, and everything is fine. I would use them again. I've been with American Home Shield for decades. Even my mother and father before me. I'm very happy with them. It's a great company, and I have told other people about it. I always tell people, "Go with them."

I filed a claim for some water leaks. The plumber knew what he was doing and got it done in a fair amount of time. The contractors seem to get here as quick as possible. It would help if they had service on a weekend. But other than that, it's okay.

The power had gone out on the AC. It was working fine up until that point. They had worked on it last year and replaced the solenoid out. They troubleshoot it there on the spot and the condensing outside wasn't working. The tech was quick and professional and explained what he was doing. The AC works fine now.

I like the monthly payments. It makes me feel better. If something breaks down, I don't have to worry about an immediate heavy expense because it's taken care of in advance. I can call them up to pay another $100-some that somebody will come and fix the problem. It's been good so far. My most recent claim was because I turned on the heating system and nothing was heating the house. We have a baseboard heating and no air was coming through the baseboard. I called AHS to submit a claim. I worked with Central Jersey Heating and Cooling last year and they were very good so I requested them. The tech called me immediately. He called me in the morning when he was on his way and he was able to fix the problem when he showed up. I'm very happy with that company. But I just realized my monthly bill went up from 95 to 120 with no conversations from them. I'm gonna give them a call because no one let me know.

The tech came in and figured out what the problem was fairly quickly. He had the part with him, so he was able to replace it straight away. The whole visit took less than an hour.

AHS is a great investment. I called them for the dryer that stopped heating. The rep gave me some number to call but when I called that number, they couldn't even find my claim. But a repairman came. I was at work so I had my son to go over there to meet him. When I came home from work, he was leaving. But he got out the vehicle and told me that it was fixed. There were a couple of things he said that he had to repair.

I no longer have coverage with AHS. It didn't happen all the time but some of the contractors that they send out are not as knowledgeable as they should be. Our refrigerator kept messing up for some reason and Norrod, the last person who came out, fixed the problem. At least I think they did, because it started to make noise again. The company before Norrods Appliance didn’t put the back seal of the refrigerator right so it was causing the refrigerator to freeze up, form a condensation and an ice build-up. And the other contractor had been out a couple of times to fix the problem. I contacted American Home Shield and told them that they should reassign because the other company didn't complete the job correctly. I had to call another contractor out but I never heard back from them.

We had free lock-changing services as part of our AHS contract. Their contractor Acco was super responsive. But every time I call AHS, it's a very long delay and it's very hard to reach someone live. They're always pushing us to the automated system and I don't have a lot of confidence in that so I try to reach someone. From that standpoint, it's been very disenchanting engaging AHS.

When you put in a complaint of something that's not working properly, the techs come the same day. They work on the issue.

I've had American Home Shield for several properties. I've been happy with them. The most important thing is they seem to pick decent techs. Recently, they dispatched someone for our refrigerator that wasn't cooling. Based on the initial diagnosis, they thought it might have been the compressor. They had to get approval from American Home Shield, and American Home Shield pre-approved that compressor. That was nice. Sometimes, some of these places won't do that based on the initial input from the homeowner. I've had other incidents where I lost the compressor and an AC system, and either American Home Shield was gonna fix it or give me $500. I took the $500 and replaced the whole thing versus just the compressor.

I called American Home Shield for the washing machine and the refrigerator freezer. Calling AHS is not a problem. It's just when there's an issue with something, sometimes the people don't speak English that well, and it's hard to get things resolved. Other than that, the tech from Ventura had very good communication. He tried different things to fix the issue. It didn't work out. So, we had to go with the replacement.

My refrigerator has been broken since July of 2021. The contractor came out and it was determined that they were gonna order parts. Months went by and I kept calling the technician and American Home Shield. AHS said they were waiting for the technician and the technician said that AHS is ordering the parts.

We love the service so far. Every time I've called, I got answers pretty quickly and everything was taken care of. Our AC was out and a technician from A-US Air Conditioning of Texas came out two days later. It was a good response and is very efficient. Also, the tech was awesome and very courteous. He got the job done.

My hot water heater was not working and the tech who came showed me what I can do if something like that was to happen again. And he said that if I don’t understand, I can just call him back and they’ll take care of it. People should try out American Home Shield.

We had an issue with the air conditioner, and it was resolved. American Home Shield sent a guy out within a couple of days, and he got it fixed for us. He was great. He was knowledgeable, but friendly, and gave us a couple of suggestions on things we could do. So, I was very happy.

We had an aircon leak. The reps were fine and the service is good. The tech was outstanding.

The part that makes our washing machine turn is plastic and it went out. My wife called in a claim with American Home Shield and they gave us Tri Country Appliance. They're good and we always try to get them to come out. They examined the washing machine and found out what was going on. They told us they had to order the part. When it came in, they came back and fixed the washing machine. My experience has always been excellent with American Home Shield. Get the plan.

My garbage disposal was not working. The tech found out it was all kind of rusted and rotten out. So he put a new one. I like that having American Home Shield is convenient. If something breaks, you just have to make a call and pay $75. That’s much easier than looking for whoever. Also, their vendors are good. I'm really happy with American Home Shield.

We have had American Home Shield for over a year now. This was our first time filing a claim. When we called to request service, we were initially told that our 2nd refrigerator was not covered, while it clearly states in the contract that it is. They scheduled our appointment about two weeks out and gave us a 4 hour window. At the end of that window, we received a call that the technician was running an additional hour behind. They showed up an hour and twenty minutes after the specified window. The technician made a quick diagnosis.

Texas Gulf Coast Service came out for my icemaker. The guy was cool. He told me what was going on. I showed him my things and he fixed it. He sent away for a part. I got the part the next day like he said I would. The service is okay but AHS has to communicate a little better. When I ordered my service, I asked, “Is there any extra funds needed to be paid out?” They told me, “No.” Then come to find out there's a $125 fee which needs to be paid.

American Home Shield has been perfect. I've used them a few times. I did a claim for a pool issue recently. It ended up being mostly my fault. The contractor cleaned out my filters for me which I paid additional for. The good thing about having American Home Shield is when I call for my pool, I have the same company.

The tech from Secure Home Locksmith had to do the service on three doors and I had no issues.

The companies that American Home Shield is using are the dirt cheapest they can find, which I'm not horribly surprised about because they’re trying to make their money. We're not getting the cream of the crop. Also, sometimes, I would like a little more communication. I had a problem with the freezer and so I go through a video chat to get it fixed, and then they determined that it just needed to be replaced but then no one told me about it, so it wasn't until I called up and asked, “Hey, what's going on?” They were like, “Oh, we closed that order.” I called American Home Shield and then I got an email that day. Other than that, so far, I've had AHS for a bit over a year and it has been helpful. At least up to this point, it's paid for itself.

My water shut-off inside the house was not working. I had a shower in the basement that I couldn't get to turn on and off properly. I reached out to American Home Shield on a Wednesday and they set up an appointment. Heros Plumbing called me and they came out the next day. They had everything taken care of in less than an hour. American Home Shield seems to be pretty good and I am very satisfied.

American Home Shield has worked out good for me. It saves me a lot of money on the repairs. I had two plumbing issues recently. One, the commode was wobbly. Also, it doesn't have enough pressure when it flushes. The other one is a shower issue. One of the faucets, whenever we put it between hot and cold out, it made a loud noise. The techs were good and professional. I recommend AHS to others. Hopefully, they're getting some help from AHS as well.

My air conditioner leaked inside the house. I called American Home Shield. I spoke with a person. The tech did one visit. I have two units in my home, so he serviced both of them. I'm going to renew my warranty.

It makes it easy that I don't have to call my brother in law or somebody to come help. I can just call American Home Shield and somebody will come out and fix it. The heating element on my dryer had gone out. And the contractor also checked my washer to see why it kept leaving white spots on my clothes, and they figured it out. It was because I've got calcium in my water, and they were able to repair the dryer. The tech was super nice.

The water in the toilet just kept running and running. The techs repaired something right then but they also had to replace the tank. With AHS, it's nice to not have to worry about the little things. Some things they fix but some things they don't. I thought my swimming pool was covered and it is but they're telling me I have to buy the grid that's at the back of it and that's $400. I was very disappointed in that. They said it was maintenance but it isn't because it's something that I have to do once in a great while.

American Home Shield is very sufficient. When my cooktop went out, they immediately took care of it and ended up having to replace it. A contractor came out yesterday and installed it.

When something occurs at your home, it's immediately worth it to have American Home Shield. If your air conditioning went down or your heater, any number of big debilitating expenses were to happen, you built in the safety of having the warranty. Recently, our air conditioning stopped functioning. This was the first time that I had an issue with American Home Shield. They initially gave me someone who took the job but never called me and didn't return my calls. I called multiple times and said that the contractor wasn't active. American Home Shield reassigned me to a different company, who was then fantastic. They called me and were there the same day. They gave me advice about how to maintain my air conditioning.

I had an AC issue and they had a company out within a day. The techs knew what they were doing and they got the job done. It's beneficial to have somebody I can call to get stuff dealt with and not worry about finding a technician to do it myself.

I've tried to call American Home Shield several times and I get put on hold for an hour. I had two open items. The motor and the impeller on my pool were apparently broken. My pool service guy came out and he said it was making a lot of noise. He was going to replace the O-rings in it and he said it was just all coming apart on the inside. So, he said, "It's going to stop. It's going to break down quickly. And so, you better get it repaired or else you won't be pumping your water to the filtration."

When we first began our service, everything was covered. Now, we have to be very careful because we've found that some things are not covered. Other than that, AHS is pretty good. Not having to pay total price for repairs and parts is beneficial. The last tech we had was fine. Service could be improved though if we didn't have to wait on the parts.

I called them for my air conditioning and the contractor came out the next couple of days, and they fixed it.

I moved into a new condo and wanted a rekey done. There were five keys that got redone and there were no issues. The techs were pleasant, nice and provided amazing service. I liked the fact that they were fast and efficient. They got the job done and knew what they were doing.

My refrigerator wasn’t cooling so I called American Home Shield and told them about that. They did a claim and they texted and emailed information over to me. I got a picture of the technician that was coming before he was even here so I knew who I was expecting. He came and he was very professional. He told me that he was going to have to order the parts. Three days later, he came out and put the parts in. I haven’t had a problem since.

Everything was fine when National Platinum Service came out for my claim. There was water leaking under the drawer in the fridge. It took them a week to come out, because they needed to order a part. Once they had the part, they came out. The tech was able to quickly fix it and resolve everything. What I like about AHS is I can get on the website to file a claim. If I need something serviced, I can just do it on the website, 24/7.

There were some plumbing leaks in the refrigerator, we didn't know whether the pipe was connected or not, and there was some stoppage. The techs fixed everything and things are all good.

The air conditioner stopped working, and then it started working back again. It was like intermittent problems. So I called American Home Shield and they said that Burleson was contacted and would contact us to set up a time. Then the tech came out and he said it was just the drain. He was very good and attentive. The air conditioner is working the way it should. With American Home Shield, I like the security and the idea that I can just pick up the phone and they usually have a contractor that can handle anything I have. I like the assurance that it's going to be taken care of.

American Home Shield has been very responsive for me. I recently had to use them quite a bit. I had some issues in my kitchen. The first electrician couldn't be out for a week and a half. I called AHS. They immediately got somebody else that could come in before I had to go out of town. My next thing will be my AC heat pump, because I was going to replace that before the shelter-in-place hit. I had it scheduled. They had already been out, checked it, confirmed it, and we're good to go. But everything stopped. They have also done my water heater. They've done so much in here. And they've been great. I have utilized them, and I'm happy with them. I would recommend anybody. It's a comfort knowing that’s there. If something major goes out, I'm not gonna just lose it. Go for it.

I was getting ready to leave the house one morning and I tried to wipe the burners off. As soon as I touched it, flames jumped up and I started screaming. It was red from the glow from underneath and it was a glass top. I told my daughter to find the circuit breaker so we could turn the stove off or turn the gas off. And we did. If I wouldn't have done that, the house would have caught on fire. When a plumber came, he turned the gas off. I told him that we hit the circuit breaker and found which one it was. So, we're not going to turn it back on at all. Then when the guy came to see what it was and I turned it on, he said he got shocked and saw a fire. Stuff got burned on the stovetop when that fire shot out of it. So, American Home Shield replaced the whole stovetop. I called the plumber because it wasn't long enough for the replacement and he came out and did it. And it's been fine ever since.

I had a claim for the pool pump and the contractor fixed it. Everything is fine.

My dishwasher was clogged up, and the guy that came out was able to unclog it. It made me happy. American Home Shield is good to have because you never know what can go wrong. They provide good service, which is why I keep paying for it. They are around the clock too.

I like to use the app of AHS instead of calling in to submit a claim. It's a lot simpler for my life too. For my recent claim for the washing machine, Schubert's was wonderful. They always get out within a couple of days if they can. I'm very satisfied with AHS. I would 100% recommend them.

There was an ongoing water issue in the toilet and the contractor had to replace the flapper. They were quick, on time, and got it taken care of.

American Home Shield is great. I would recommend them. Recently, the dishwasher would not go through the cycle. The repairman had to put a control board on that. The other issue was there was an eye on the stove that had quit working. The repairman was wonderful.

American Home Shield sent Sears to fix my dryer. I didn’t have a dryer for three weeks, but the guy was good. The part came in within two days. The appointment to get it put in took forever, so the whole process was almost a month.

The ice maker wasn't working. I called American Home Shield and their reps were okay. They sent Cooper Appliances, and the tech was excellent. In regards to when I signed up for my pool, AHS told me that the pool heaters were covered. I told them I had an electric Heatilator, and they told me it was covered. Then when they came out, the gentleman came and he said how much it would cost. American Shield came back and said that is not covered under my policy. They got to be more upfront with people that it all depends on what kind of heater you have. They gave me my $100 back for the service call, but I was under the impression that if something happened, it would be covered. That was part of my initial reasoning for going with them. Then I found out other companies would cover something like that and for cheaper rates than we're paying now.

A.R.T. Heating & Air came out for the AC and it had something to do with the coil and one of the parts outside. After they fixed and cleaned the coil, it worked. I would recommend American Home Shield.

Our water heater had a leak, so we had to get a new one. But I'm going to ask the tech for a refund for $200 because he didn't hook it up properly. If he doesn't I might be calling American Home Shield back in the hopes that they'll agree that they charged me for a service that wasn't done properly. I also had a hard time getting back in touch with the plumbing company and it was frustrating. I then called American Home Shield because I figured the plumbing company might be more responsive to a company like American Home Shield than just a consumer, and had a really hard time explaining to everybody over at American Home Shield what was going on.

American Home Shield sent Ashman for a washer issue and they couldn't fix it. The techs were really good and efficient. They did everything they could to fix it but they say they couldn't because of one of the parts. So, they are replacing that. I'm still waiting for the replacement. I called in today because I accepted the replacement before and they haven't sent any updates on when I'm gonna get the washer. Overall, having AHS is convenient. I like their service.

My air conditioning unit had gone out. So, American Home Shield sent someone who looked at my air conditioning unit, and he saw it was something simple that could be fixed. He fixed it, and the air conditioner started working immediately. Overall, I like how quick and efficient American Home Shield is. They have great service.

It took longer to get the oven into our wall. It's gonna be installed on Monday next week. But there was a complication, I called American Home Shield, they made it happen anyway. They rechanged the submission to replace it, and now, everything's smoothly going. The fact that I've been working on it since July is not a big deal. I just want them before Thanksgiving. I will get reimbursed for everything, and I'll be done. So, I'm happy.

We needed an air conditioning repair and the first company that AHS sent out really couldn't diagnose the problem. It took them four visits until finally, I called AHS back and got a different company. And they pretty much figured it out on the first go. AHS seemed to be quick to respond but it’s a new house and this is the fourth time we've had an air conditioning issue. So I can't quite understand why that keeps happening. Also, the last repair took almost 10 days to resolve, so we were a little irritated with that.

Our AC quit working. Setting up the request online was convenient and quick. I heard from the techs the day after. They had to order another system. AHS is a good company. We've had to use them at two different homes and they've come out like they were supposed to and they fixed everything without an issue.

It's so overwhelming to think about finding a good service person. They select one for you and that's good. One of my complaints is that when you call them after hours, you get a foreign person who's always very pleasant and is always following the script. But there are times when I have no idea what they're saying. I have to make them say it several times and my hearing is perfectly normal. They need to vet their people a bit better. Once in a blue moon, I've gotten people who gave me advice, and one time, that person was right. It was so great because I would have never thought to check whatever she was telling me.

When I bought the house, American Home Shield was what the previous homeowner had. I filed a claim on an appliance and they took care of it. I decided to renew it every year. Everything's worked out great with this home warranty. They've always been fast and responsive. If a major appliance goes out, I'm not stuck trying to buy a new one for $3,000 or $4,000.

We submitted a claim for the pool heater that wasn't coming on. Expert Pools came out, found out what the issue was and resolved the issue for us. They were fantastic. They had quick response. The issue was resolved within seven days which is why I moved to American Home from a previous home warranty company. I'd recommend American Home Shield with the caveat that it bothered me that every claim requires a $100 fee when there are multiple issues that need to be addressed. The website is intuitive but if you have multiple issues, you can not submit those in one. If you have a plumbing issue and there were multiple plumbing issues, you have to open a claim and pay $100 for each claim as opposed to listing all the problems and paying the fee once. That seems a little unreasonable to me.

American Home Shield is good. When our AC was freezing up, we called them. Two guys were sent out here, and at the time when they came, the air was cooling. Because you would have to turn the air off, let it unfreeze, then go back and turn it back on in the inside. The two guys said that they couldn’t find no problem and our AC wasn’t low on Freon. They said everything was working and that they are phasing these older units out, and that was it. Obviously, everything wasn’t okay, because our AC kept freezing up. So, I called back and told American Home Shield that we were still having problems. They sent someone else out here, and they discovered the problem was the fan. They replaced that, and we haven’t had other issues.

I tried to call American Home Shield before to get answers, but I was on hold for over two hours. When my downstairs bathtub was clogged and I had low pressure in the upstairs bathroom sink, I just did the service request online. I only had to pay $75 for a plumber to come out, but it took the company eight days to come. I called in the week before the initial appointment and they couldn't get out here until the following week, but then the technician that was supposed to come had a family emergency. So, they had to reschedule and that took more days. When the technician came though, he removed the clog.

I like American Home Shield’s service good, except my last call. I had a problem with my refrigerator and I moved it. It took the techs about a month to come so I had to use another refrigerator and I couldn’t have both refrigerators in my house. The techs told me they couldn't fix it because it wasn't in the house. But it should have been covered. For the most part, AHS is a good company. My AC went out and they replaced that. They also assisted with fixing my roof when it had a leak.

We live in a much older house and having American Home Shield provides peace of mind for us that we're not going to have to pay 1,000s of dollars out of pocket, that we can keep that and have a co-payment, and have somebody out to fix whatever is wrong. Plus, living in a rural community, sometimes it's not easy to find people to come and fix your problems. We used American Home Shield's service when the blower motor went out. They sent someone out and they replaced it. Everything's great. Our tech was a super nice guy. He came in, did his job, and left everything just like he found it. He had the parts on his truck so things went fairly smoothly.

AHS has a very good response when I contact them. There was a smell in our house and I thought it might be coming from the air conditioner. I had a contractor come out and check it. They checked everything and it was all good. Also, they were very prompt and courteous.

My experience with them went wonderfully. They provided great customer service. They sent me one of their guys who was in the area and the tech was great.

I purchased my brand-new home and I'm a single parent. I had to protect myself and my investment. I've had Home Shield for about eight years and it's good. I used their service when I was having my three toilets were backing up. I went online trying to submit a claim on the website. I ended up having to call to submit the ticket. I got it submitted using the automated system.

AHS is a little bit more expensive but it's better quality than other companies. I had a claim when the air wasn't cooling and True Air Solutions came out. They told me when they were coming and when they were on their way. I wish they hadcome on sooner. I had to go for about three days without air. But the tech was really nice and quick when he came out and he got the job done.

I have a LiftMaster myQ and the logic board went out. I went through American Home Shield and the techs replaced the garage door, but didn't put a myQ in it or LiftMaster. They went with a Chamberlain. The garage door opens and closes like it's supposed to. However, it's tied to the security of my home. So at the end of the day, it wasn't compatible. I couldn't remotely open and close my garage door from a remote location.

The fan and the blower stopped blowing so the AC didn't even come on. You can hear the clicking noise. We called American Home Shield. When the techs came out, they said it was frozen up on the outside. There was no Freon. They fixed the part that holds the Freon to keep it cool. The techs were good to me. They did their job and left. Overall, AHS has great people. They have great customer service.

My dishwasher was leaking and the contractor had trouble getting it fixed. They've replaced the door and a bunch of stuff. They just didn't replace the right thing. But they've got what should be the right thing now ordered. Normally, I'd be frustrated by this point because they’ve been out six times. But they're doing what they can. The tech took the door off and we could see where it was leaking. So so it made sense what he ordered every time. But now, that's not leaking anymore. Apparently, it was leaking in two spots. They replaced one so now the other one is being replaced.

The guy came out. He told me that he could rebuild the faucet instead of replacing the whole thing. But he rebuilt the whole faucet and it started leaking even more. It stopped, and it started again. I called them the next day directly instead of talking to American Home Shield. I said, “It's still leaking. What's going on?” And they said, “I'm gonna call the technician and then he's gonna call you back.” I got sick and wasn't able to follow up. But I've not been happy.

The contractors I've had in the past have been okay. I'm satisfied.

The guy from Pro-Tech Plumbing was great. He was personable, knew what he was doing, and was in and out within a reasonable amount of time. He was very helpful. We like American Home Shield’s service very much too. We just had one situation where I called and reported that the water dispenser and the icemaker weren't functioning. In fact, it was making a grinding noise. A young man from National Platinum came out and said, “Well, we'll order the part. We'll take a couple weeks.” They ordered the part, and the young man came back with it, but he found out it was the wrong part.

Somebody had come out and indicated that the electronic motherboard of the oven needs to be replaced. But they no longer make that part, so the only thing I can really do at this point is to replace it. American Home Shield offered me to go shopping on their site to buy a new one with a certain budget. They also offered me cash in lieu. But I haven't decided yet.

I called American Home Shield when I had something that broke. I had repairs done on a washing machine, an ice maker and my garage door. I got upset one time because they didn’t really help me my air conditioning. I ended up paying for it myself. Nowadays, service is not what it used to be and there are so many things that you used to get before. I've enjoyed the technicians that come out. You can ask them questions and go into detail explaining it to you. But I haven't found that with American Home Shield. I see the commercial where they fix everything and that hasn't worked that way for me. So, I've gotten disgusted with AHS over the time that I've been with them. I hope it improves.

Water was stuck in the washer. It was the same thing as the previous issue. I had a wonderful service and American Home Shield fixed it. They were nice about it and fixed it right away. The only thing I don't like is that the prices went up, like taxes. That's normal, but it hurts on my budget. But I got to deal with it. I'm paying monthly and I still have to pay when I call for service. Other than the service, I've been very happy. The times I have to call, the service is great. The people that come out call me before they come. And they come within the timeframe. So, the people they are using are awesome.

My washing machine wouldn't spin. Something had worn out and the techs had to order parts. It took a little time but when the part came in, they came back and fixed the machine. I've been recommending AHS before I even got them because I heard so much good about them and so far, I haven't had any issues at all.

We had a stoppage behind our washing machine, in the plumbing line. I like submitting a claim online with AHS because I tried to contact somebody on the phone and it took forever. But Wilcox came out within three hours.

We used American Home Shield for a garbage disposal claim. I filed a claim with them, and they asked what the problem was. They got an in-network plumber. I scheduled with the plumber, and then it got taken care of. The plumber was nice enough. He got the job done. Overall, AHS met expectations.

I sent in a claim online when the refrigerator stopped working. Their website is very user-friendly. I got the name of the contractor and their phone number. They came out and cleaned the coil on the back of the refrigerator. It was excellent. American Home Shield has always been quick to respond. They've always sent out reliable contractors for any issues I've had. When I forgot my contract number, I was able to log on to their website, easily found the information I needed, and I submitted my claim.

I appreciate American Home Shield for the convenience of having someone come out to check the unit. The cost of them coming out is not a lot. I called them for the AC unit that was leaking. The technicians who came were on time, courteous, asked if I needed them to wear a mask before they walked in, and introduced themselves by name. One agent was being trained. The senior tech introduced the agent and explained that they were gonna be trained, walked me through what they were going to be doing and what part of the house they would need access to.

I've only had one issue, and American Home Shield got it rectified within a decent time and within budget. The technicians knew exactly what was going on with it, and then they were prepared. So, it took 10 minutes to fix. So far, so good.

A duct had come loose and my air conditioner stopped putting cold air into the home. Service people fixed it in just a few minutes and everything worked fine. I was very satisfied. Since I have American Home Shield, I have somebody to call if something tears up. I'm on a fixed budget and I can't afford to buy a new refrigerator, washer, dryer, freezer, or air conditioner. But I can afford to make the monthly payments.

Other than the fact that I have to call AHS and get an appointment for everything from one of their vendors, so far, the service seems to be going well. When the techs come, their performance is good. If you have an older home, AHS is probably worth the money.

The temperature gauge in the garage was reading a 0, and there was some part with the tankless water heater that the repair man had to fix. He seemed to do his job well. The only thing with American Home Shield is it gets a little confusing on the contacts. They should pick a point of contact instead of multiple. If I reach out and my wife reaches out, it confuses them, and I get that. We’re both getting updates, but sometimes, they’re not in sync.

I had some kind of whatever was out of the ac. But the contractor fixed it, and it works good. The tech was very nice. He said I had 30 days, if I had any problem, to call American Home Shield and let them know, and they would call the contractor back. It is noisy, but they said just to wait until next year. Because I haven’t turned it up. I’ve only used them twice since they’ve been out. It’s all covered. And next year, before I use it, to call AHS and have them come back out and service it before use. I'm also waiting for the heater special to come on so I could call them and have them come look.

The was very nice. He said that my hot water tank that was making a popping sound was not broken. I told him, "I don't want to come home and have my basement flooded. Tell American Home Shield, if they won't pay for the whole thing, I'll pay something of it so we can get it fixed.” The guy said he was going to call them that day and I have not heard anything from anyone.

Universal 1 Repair did a good job with my claim and the guy that came here was friendly. But I was confused at one point because it said that my case was closed on the website and I was still waiting for the part to come. It looked like the two systems weren't linking up in terms of communicating what step I was at in the repair process.

I live on an island, and what a lot of companies miss is that because of the geographical location and the situations with island life, we can't rely on the local professionals. I have to rely on American Home Shield to cast a broader net and get more contractors available so that I don't have to wait. I have had a couple of claims with them, and they were prompt. However, I recently had a plumbing issue and a roofing issue that happened at the same time, and it's been seven weeks since I first got the claim started. There's also been a lack of response coming on the customer service end. I wish it was different. Prior to getting the plumbing and roofing issues resolved, I'd had really good experiences with them, so I wrote a review that's out there now giving them really a glowing report.

The AC unit stopped cooling and it came up with a fault code on the inside display. I was told the name of the group the claim was with and they reached out to me. They told me the name of the service technician who would be coming and when they were gonna come. I got good service. They replaced a capacitor that failed.

I like American Home Shield’s service. However, there was a plumbing leak and that messed up the ceiling of another room. And it took them almost two months to get that fixed. They kept saying that the person that did it did not send the right information. I called the person who did it and that person said it was sent several times. So, it was a miscommunication. The AC is heating now but the day that the tech from Air Max Heating worked on it, it was cooling.

The thermostat stopped working. The contractor was the same group that came to my house right down the street from my dad's when my air conditioner quit. They were very professional. My dad's happy. The contractors are local. I also manage vacation rentals for a living. They have Choice and some of the others out there. And they send contractors out of Utah. But they're not licensed in the state of Nevada. So, I have to send them away. Whereas American Home Shield uses people licensed in the state of Nevada. Great company. I have over 300 homes I control and every one of them always hear about AHS. Go to them. Don't go to any others.

The garage door shut and then it wouldn't open. There was no warning. I went online and did a claim to American Home Shield. My daughter was here when the tech came. She said he was super nice, informative, and explained everything he was doing. They made it very easy to reach out and get the claim done.

I like that American Home Shield sends people out to check out your appliances or investigate to see what's going on. I sent in a claim for the oven. The stove wasn't registering right. I have an oven thermometer and when it said 350, the oven was at 500. I was burning everything because the temperature wasn't right. When the tech came out, he replaced the thermometer on the oven. But I called them back and told them that I made a cake over the weekend and it did not get done. The next day, I said, "Okay, maybe it's me. Let me make something else." So I made something else and it was the same issue. It had the stove on 500, but the thermometer was on 350.

We were getting 100-degree temperatures and our AC was not pushing air through the vents. We put in the request over the Labor Day holiday weekend. The contractor wasn't open on Labor Day, but a gentleman came the next day. He had the issue resolved very quickly. He took the time to explain exactly what the problem was and how we could fix it ourselves in the future.

The technician who came for my exhaust fans that weren't working was great. However, I didn't like how long it took for the first electrical contractor American Home Shield sent out for my ice maker on my refrigerator and my stove. It took entirely too long. I couldn't get in contact with them. I had to keep calling American Home Shield. They told me I gotta wait for them to contact me. The next time I had a problem, I told them not to send that contractor out. That was why they sent out Sure Electric.

The shower began dripping. I couldn't get it to turn off. I replaced the valve stems and the washers in the spigot. That seemed to work okay for a while. Then it got to the point where it got back to I couldn't get it to turn off completely. I kept messing around with it trying to make it get better. I put in a request to have American Home Shield send somebody out. I got a call from Yamaz Plumbing. They had me send them a picture of the old valve stem. I took it out when I replaced it several months ago. They ordered the part that was needed and came out on the morning that was scheduled.

AHS is good. They do what they say they are. For my recent claim, the dishwasher wasn't working. The techs came out and they repaired it. They took care of it. They were excellent.

I like the efficiency and how quickly AHS gets back to me and does things. For one of my claims, submitting it was very easy and the contractor, NPM Heating & Cooling, did everything they were supposed to do. Everything was great. If anyone asks about AHS, I'd tell them they're a good choice.

I called American Home Shield for an AC issue, and the representative I spoke with was great. The tech was very focused on his job and he got done really quickly. We didn't think the AC was cooling enough, and he put some Freon in it.

The motor of my pool was bad. I called in a claim and did the automatic thing with American Home Shield. The technicians that came were great and they replaced the motor. They just had to go to Tucson, pick something up, and bring it back. It was done fairly quickly.

American Home Shield responds quickly. The people they send out are great.

The oven stopped working. The tech came out and determined that it needed a new element. He ordered the parts right there. About a week later, the parts showed up. The contractor was scheduled to come back out to install the parts, and they did. We've been using the oven ever since. It’s worked like a champ.

American Home Shield’s service has been awesome. The people that they sent out to do the repair for the AC were very good. It was an easy fix and the process seemed to be very smooth. I would recommend AHS.

Having my warranty with them is easy and convenient. But some of the vendors are not so good. We have one we don't want to see again. Other than that, my experience has been great. I had a claim for a washing machine and everything went well.

We've replaced our refrigerator, the washing machine and the air conditioner. We used American Home Shield fairly heavily. The biggest downside with using it is largely pandemic related. When our fridge went out, they didn't have anybody in the area to replace the fridge, so we could get a credit to go to Lowe's and find a fridge. The first 13 we looked at, they had a model out on the floor but weren't in stock. We’d gotten a $2,500 credit. But the fridge we ended up getting was 3,400. So, it hadn't caught up yet to cost and availability. That fridge needed to get repaired and it took three weeks because they had to order the parts.

I had some plumbing and appliance issues, but with the appliance, the contractor American Home Shield gave me said they'd take 24 hours, and then the contractor took three days to come to the house which caused some water damage to my wall. I asked the plumber about it, and the plumber said that American Home Shield will not pay for my wall.

The tech was great. He was very informative, quick, nice and professional. Everything has been good with American Home Shield and we haven't had any issues so far. So, we're golden right now.

RR HVAC came and fixed our air conditioner. They were great. A service technician also came out to fix the washing machine, but it was a problem with the pipe in the wall so he wasn't able to fix it. We're gonna have to have somebody else come out and clear the pipe that's in the wall. We have another guy coming out today to do a dryer vent cleaning. He's with ProService Connect. So far, we're satisfied with American Home Shield.

I like the consistency of AHS's service. The contractor showed up when they said they would. The tech found the problem with my dryer and fixed it right away. He change some kind of sensor on the door out and it works just fine. He was nice and very professional. If you're a homeowner, get AHS.

Once, I had a little problem. But the people that worked for American Home Shield were probably not up to the test. But everybody else I spoke to gave me a good service. When I place my request, they do it right away. But the person who comes to do the job, sometimes I get a little problem.90% of the contractors do the job. But recently, I have a guy who came in and told me he would come back, but he never called me back. And he tried to tell me something that was not right, because I had an idea of what he had to do. So, he told me, if something broke, I had to leave a piece of it for him. So, I didn’t like that. But 90% of them were very kind and good. I would recommend AHS.

The contractor found the issue immediately and fixed it.

The oven that I had stopped working. The first appointment that I got, there was like an emergency and the technician wasn't able to get here. So it was like a last day like the day of cancellation from Sears. Then the second time they were supposed to come out, which was like almost two weeks later was their next available, they schedule you between 8:00 and 5:00 with no warning of the time, and the day of they said they would be coming, I think the window was like between 2:00 and 4:15. I had to leave my house at 5:00 to go to my son's football game. And so they had not gotten there by like 4:30. So I called their customer service. And basically, they said like the driver had like a few more stops. And so they weren't gonna get to my house until like after 6:00. And so we had to reschedule that appointment.

At first, we were noticing that the clicker was not opening the garage door and there were two contractors that ended up coming out to fix it. The first one just looked at it and didn't attempt to do anything. He said that our clicker appear to be damaged, like ran over by a car, which was completely false. So, Judy, the homeowner, made a complaint to American Home Shield and continued to complain about them and got another company to come out. The second contractor was a lot better. They were awesome. The guy looked at our opener and saw the model of it, and saw how old it was. He said it needed to be replaced. They were old and terrible units. American Home Shield is good and reliable.

I had rippled oak hardwood floors on two sides of my dishwasher. AHS referred Antech to come out and the repairman said that it was not my dishwasher that was leaking. I told him that it's the only thing that's connected right over here but he said there was nothing wrong with it. In the meantime, I had the mitigators come out. I was tearing up my small wall and all the hardwood floor out of there. My homeowners insurance had a guy come out who was a leak detector. He was not here for three minutes and he showed me a video about where the leak was. It was easy to see because all the cabinets were all torn out. I then called American Home Shield and they wanted a second opinion. When the guy came out, he said it wasn't leaking at the time because everything was disconnected. He also put it on for a couple of minutes and it didn't leak.

I had to call somebody for my garage again. The contractor came out about a month and a half ago, and they didn't do a good job. It still wasn't working, so I had to call another guy. He came and I ended up putting new openers in because they're just too old. This other guy didn't even say anything about that. He should have. He told me they were old but they can still get the parts. I asked how long it would take to get the parts. He said a couple of months. So, when it broke this time, I called them again. The guy said that it's the same thing and he had to get the parts. and I said to skip it. So, I ended up just buying them myself. It should have been fixed all the way. AHS responds quickly but I don't think they're covering the issues all the way that they should. They should cover a little better.

When you have a home warranty, you are able to get your appliances fixed. The bottom of our dishwasher was filling up with water and it would leak out. It would throw a code and it wouldn't work. Techs came and they've been great. But now, the dishwasher is still filling up with water. I'll be calling them today.

Our upstairs unit was only blowing warm air. American Home Shield sent two guys out in two different companies. The second one was a follow-up or a second opinion. There was an issue with the downstairs unit as well. It made a lot of racket. It sounded like a bearing going out. The air conditioning company said AHS would not warranty anything because it was making a racket. It has to be broken. So, there was nothing. He suggested we could change the filters, and went on with that. I said, “The one upstairs is blowing hot air. And we just noticed it.” And we said, “You need to understand that our two boys who moved away from home, nobody’s been out there in several months until my wife went up there to do some crafts in one of their bedrooms and realize, “Hey, the AC is not working.” And we need to get that fixed when they come on to visit.

American Home Shield sent me a plumber because the water was not coming out of one of the sinks in my master bathroom. He was too lazy to take the cartridge out of the faucet and told me, "You just have to change it." It's fine to change that one but what do you do with the other one? The faucet is different. If they change, they have to go with a new one. I will have two different kinds of faucets. He turns around and tells me, "I can change the other one for you as well, but it's gonna cost you $350." That's not the reason for me to get American Home Shield. There's nothing wrong with their service. It's the problem of the plumber they're using. I am not happy right now.

I filed three claims with American Home Shield within a week. The claim for the air conditioning unit was a wonderful experience. The repairman was terrific. He said it was a bunch of wires, and whatever it was, he fixed it. He was up on the roof for at least an hour. He couldn’t be nicer. For the pool claim, we're still waiting on the pool heater. But the contractor was great too. I would recommend them in a second. There was something wrong electrically and they said they don't handle that. I had to hire an electrician and they have just fixed that. The pool company said the part needed to be replaced. That's what they're going back to tell the owners. The owner called me even yesterday because he knows the pool is the most important thing to me.

I requested AHS for a service to fix three sinks and a toilet in my house. The techs came in professionally, knew what was needed, and fixed the issues quickly. I'm totally satisfied with my experiences with AHS. Having them takes a lot of the stress of trying to find someone to fix a problem in a timely manner and not get overcharged.

The most recent experience I had with American Home Shield was very good. I had a leak under the kitchen sink and the plumber who came was quick. It was hard to connect initially because my phone number was wrong on the order. But American Home Shield reached out and fixed that and we connected. I am happy on that front. However, I've had experiences that weren't so good. You have to pay your service fee upfront, which is fine. But if there's a problem getting the servicer to come, it takes two months to get your money back. I had a refrigerator claim that the guy canceled the first time. He rescheduled then missed his window and wanted to come a lot later in the day but I wasn't going to be there. American Home Shield is quick to take the money out, but they're slow to give it back if the service call doesn't happen.

For my claim for the hot water tank, the gentlemen were very prompt to get out here and it was dispatched out quickly. They were very nice young men and they were able to resolve it.

Mack’s came out and fixed our issue. The tech came back three times and each time, the part needed to be fixed. We had good contact with them. He’s a young guy. Overall, American Home Shield is good.

I did a claim to American Home Shield for the hot water tank. There was no hot water. The technician was very professional. He had to come back out because he had to order a whole new water tank. AHS also replaced a few appliances in our home. We really haven't had any issues with them.

Our dishwasher worked one day, then the next day, it didn't. We filled it up, did everything we were supposed to do and pressed the "on" button. I looked back later and the dishes hadn't been washed. I poked around and tried to press some other buttons, and then read the manual. At that point, I thought, “Uh-oh, I don't know what's going on here.” So I went online and called American Home Shield in. The techs from Sears were very friendly, and they quickly figured out what was wrong. The motor was burnt out, and they had to order a new one. It took 10 days to 2 weeks for it to come in, but that was nobody's fault. All in all, I was quite happy.

I had an electrical claim and one for the overhead raised microwave. I tried to submit my claims online, but American Home Shield's website wouldn't let me select different claims depending on the appliance, so it made me have to call in. When the tech came out the first time, he troubleshot the microwave, changed out some things, and thought he fixed it. But the next day, it did it again. I called AHS, they sent him back out, and he did his repairs. The microwave hasn't had a problem since.

I had trouble with the fridge. The first time that American Home Shield scheduled a person, he didn't come. He said they don't work on that type of refrigerator. So American Home Shield changed me over to this other guy that did come out. He was a real nice guy but he didn't even work on the refrigerator. He didn't have the parts to fix my refrigerator. So I'm waiting on parts now for him to come back on October 25th. With my AC claim, it went fine but it was something loose and the tech just put it back on. He could have just serviced it while he was there, but he didn't. That was $125 waste. Every time the contractors come out, I have to pay $125. So, I'm not happy with American Home Shield at all.

I’ve only had to use American Home Shield’s service one time. It was for a plumbing issue and the contractor was good. They were fast. AHS is worth the monthly expense.

I called American Home Shield for the dryer. The young man that came out was absolutely delightful. He was so professional and kind. He disconnected everything. He had to order a part. He came back when the part came in but they had sent the wrong part, so he had to come back again but he took care of it. Submitting the claim is not hard. It's just getting somebody out here sometimes takes forever. Then sometimes some of the people that they send out are not worth it.

Only hot water came through in my shower and not the cold water. I had that problem before and the cartridge had to be replaced. I never replaced it in that particular bathroom and I didn't even know what the problem was until my house guests were showering. I called Home Shield at about noon. The service company called me right back and said they would be there between 1:00 and 6:00. A man was out here the same day at around 2:00 and fixed the issue. That company was fantastic. The man knew what he was doing and he had the part on his truck. I was very pleased. I am very satisfied with Home Shield. Every time I called them, they had people come out and fix the problem. This one with the shower was exceptional. My son has Home Shield too.

I've been with AHS for about two years and I'm not crazy about the service. The plumbing service is terrible. Every time they come, they want to modify it because it'd be easier but then they want to add me all these additional costs. It was ridiculous. Also, they never could come out the day you need them. It could be days. One canceled on me and then they had to come out the following week. They said the tech had COVID but another person came out Monday. Then, I got another person that came out on Tuesday. It was a mess.

One claim was good, one claim was bad. I signed up for an HVAC maintenance and paid the $150 for the two units to get serviced. That was on a Thursday. Friday morning, I got a phone call from the company it was assigned to. I wasn't able to get to the phone. The message said, “We've scheduled your service for Monday from 1:00 to 6:00. Please call to confirm or cancel.” I promptly called back to cancel ‘cause that wasn't a good time or day for me. I left a message, but no one called me back. I called again at 4:30 that Friday and left another message saying, “You scheduled this appointment without even talking to me. I'm not available. I need to change it. Call me back.” Nobody called me back. I called on Monday morning because they were supposed to come that day between 1:00 and 6:00. I left another message, but no one called me back.

Royal Flush AC came out, checked the air conditioner, checked all the systems and determined that there was a leak or loss of Freon. Put in four pounds, which I paid for, and then told me that, if the same thing happened again with the AC, that American Home Shield wouldn't cover it. But AHS is excellent. They have good service. They're polite and professional and they have good contractors so far.

I had a plumbing issue. The process with American Home Shield was fine. The repair company had to come out twice. They tried to repair the part and that repair did not work so they had to replace it. If any repair person comes out to attempt to fix a problem, and that very same day, it goes out again, I think that you are due a follow-up the next day by that repair company. Unfortunately, I had to wait back. I was put back in line. They came within two days, but I felt like they should have come right back out.

We've used American Home Shield three or four times and everything's been smooth. We've been very satisfied with them. They've replaced an appliance of ours because it was broken. We requested for service recently when we had a stove that had some issues. The contractor scheduled the service and fixed it.

I've been satisfied so far with American Home Shield. I’ve only had them for three weeks and I've made two requests. And each time, it has been easy to request online. They have somebody scheduled within a couple of days that comes out. They came out to take a look, diagnose, order the part, come back, install. They called me that the part was in and they could come. The freezer didn't defrost in time so they came out, couldn't do it, and came back the next day. So we're pleased with the whole process. It went well.

There was a loud, ear-splitting whine on my AC, so I had to shut it off. We recorded the sound, then a guy came out and replaced the fan motor. It took time to get the part, but the claims process was very good. I like American Home Shield's prompt service, and I'm happy with them.

American Home Shield gets good people out here. Our refrigerator quit. There’s a thermostat in there that’s supposed to keep ice from building up in it. It went out, so the ice built up and it stopped the fan, and then it stopped cooling. I requested service on a Friday, and we were going away for the weekend. The guy came out on Monday. He was nice, and he was only here about three hours. He melted the ice and replaced the thermostat. Our refrigerator was repaired that day, and it's working great.

We had a roof issue and an AC problem. The roof contractor was fine but AHS only had one contractor available for this area. There is a cap on what they will cover and so the tech said, "Hey, you have a cap of 1,500 bucks, which American Home Shield will cover, and it's gonna cost you more." He quoted above the average price. I couldn't ask for quotes elsewhere and present the quotes to them. If I had to hire somebody without asking without contacting AHS, I would have ended up paying two-thirds of what I paid, and the job would have been done.