American Home Shield Reviews

American Home Shield is very good except there's one contractor that they've selected that I wouldn't use. But typically, their contractors are responsive and qualified. I've been happy with all of them except one. I had a little problem after I renewed my contract with American Home Shield for another year. They have something on their webpage where you got to go and reestablish the arrangement again. I like to put in the service request directly through their website. I wasn't able to do that for a while because I didn't know every year, you had to redo your contract and change some things on the site. That took me a little bit of time. But I got it to work.

My son uses American Home Shield all the time. I have three houses, and I've had it for two years. I’m also debating if I'm gonna use them for my fourth house. I used it on a house in Pittsburgh where my mother lives and she was very happy. They straightened out the refrigerator and the dishwasher. I just used the warranty on my New York house too. Nice Air Conditioning was nice. The first guy before that, Ace, was no good. He was supposed to call and my tenant was waiting, but he never called. I called him. He said, “Oh, well, I was busy.” I was like, “Excuse me.” He told American Home Shield that he canceled because my tenant spoke Spanish, but that wasn't the reason. The reason was that I told him, "It ain’t professional for you not to show up." On the other hand, the Nice guy was very good. He called, showed up and fixed the issue.

I have a refrigerator issue that's been going on seven months that American Home Shield hasn't fixed yet. A technician came, put the ice maker in and knew how to program it. Then, some people came, but they didn't know how to do it. The last guy came after seven months after American Home Shield told me they were going to look into sending me a refrigerator. They sent another guy, but he couldn't program the ice maker. It has a seal on the freezer that they haven't replaced. It's been so bad. It's great if American Home Shield follows up within 30 days and fixes your problem. But I shouldn't have had to go with the whole summer without an air conditioner. I had to get a window air conditioner and American Home Shield's not paying for it until they fix my air conditioning problem. They just finished fixing my air conditioners but I had to pay 1,705 out of pocket.

My recent claim with AHS went great. My dishwasher stopped working. The techs diagnosed it and got it fixed on time. The tech was very professional and nice.

The control panel was going out on the refrigerator. The claim took a couple of weeks but we were gone for a week in-between. I wish it would have been quicker because we explained what was going on and I would think that a part would be ordered for that which the techs would have with them when they came. Other than that, I've had a positive experience with AHS and I would recommend them.

My air conditioner wasn't cooling. The techs said that it needed to be topped off and I got two gallons from them. It seemed like it was working alright. They put some other stuff in it and from what they saw externally, it didn't look like there were any leaks. But they charged me for sealant 'cause they said that if there was a leak internally, that would seal it up. The company that did the work did an excellent job.

We got American Home Shield from the seller. When I checked out the online reviews, it was scary for me because it seemed like a terrible company and I'm never gonna get a response from them. But my experience was nothing like that. Their scheduling has been relatively easy. The people who were sent to fix the issue were on time and they left on time too. We just got our house and found out about the different types of issues. I've scheduled three times for different vendors and I've had a good experience, so far. I have another vendor coming in in 15 minutes for the electrical issue that we have.

I had one past repair that I had a bad experience with. The appliance guy never came back. They won't even answer their phone and AHS did not really do anything. Other than that, we've had a good experience with AHS and I'm satisfied. We had a minor electrical issue and the claim went smoothly. The techs resolved it.

I had some issues with my dishwasher and microwave and my washer. I made a claim online to American Home Shield, paid the deductible and they sent a third company out. The company never dispatched anyone so after five days, I called them and they scheduled someone to come out immediately. They were able to fix the washer. They ordered a part for the dishwasher, which needed a control panel but my microwave wasn't covered under warranty because it was a countertop microwave. I called them back to get someone and asked how much it would be out of pocket but no one followed back up with that, so the microwave is still just sitting. I wish someone would call me back to see if I can get that resolved. It's a $500 microwave, so I wish I can get it fixed. I gotta get a new microwave, it's fine. I just wish that I knew that a $500 microwave wasn't covered under the warranty.

American Home Shield sent 3-D Hoover for the water heater. I had several problems with the water heater. It was installed in 2007 and the last year or so, I've had several problems. This time, it completely cut off and would not re-fire. I've had some air conditioning problems, too and American Home Shield's website wasn’t very user-friendly in that respect but on the water heater, it’s just a single line item. So, you just click one item and it sends in a request for that one thing. The tech told me that the igniter appeared to be bad. We would have to get a new igniter. The water heater's working like it’s supposed to, finally.

The garage door would go up, but it wouldn’t go back down. We had to hold the button from the garage to get it to go down. None of the remotes were working and the panel on the door outside wasn’t working. So, the gentleman had to come and it turned out that there was a damaged wire by one of the sensors, and that was part of the problem. The garage door openers all had to be reprogrammed. The tech had to change the wheels. The repair to get the door to go up and down, to fix the openers, and to reprogram the openers were covered. I need to check with American Hom Shield because I have learned that there are plans that do cover the cost of the Freon when I get a repair done on the air conditioner, and I was never offered those plans.

I had some condensation leakage in my AC. I did a claim the first time online. When it reoccurred within a week, I called a representative. The person was a little hard to understand but overall, it was good. The person was quick and very attentive. Nicholas was the tech that came out the first time and he was a good dude. He showed me what was going on. When I had the reoccurring issue, he came back and showed me it was something related but different. He cleaned everything up and everything's good. Home Shield is working for me and I would recommend them. I had a different company before and they were garbage.

I tried to get ahold of a person on the phone but it was impossible. I had a hard time navigating their online platform at first but I started getting responses and they were very communicative. They did a fantastic job. The techs did their research and due diligence for the washer and dryer. When it wasn't repairable, AHS had a check for the amount they felt it was worth. They also fixed the icemaker and the dishwasher. I'm inclined to have my mother keep the warranty next year when it lapses and I'm thinking about picking it up myself.

A repairman came for my swimming pool heater. By changing a controller card on the heater, he was able to very quickly fix the problem. He knew what he was doing.

I was unable to make the stove light. I did a claim to American Home Shield by phone. I told the techs what the problem was that I was having. They had to get a part but they were able to fix it in reasonably good time. We've had several good experiences with them.

My air conditioner kept kicking off the circuit breaker. I made the call to American Home Shield and the AC people came out and looked at it. They did some tests and the tech said, "You know what? The AC's fine. It is your circuit breaker. It's going old. But I don't do circuit breakers." So he went back to American Home Shield and they transferred that to an electrical person. Then the electrical person came out a couple of days later. He came in, did some checks, and said, "Yup, the breaker's bad." He had one in his truck and put in a new 50-amp breaker. He did his job. I've had American Home Shield for two homes now and I've always been impressed with them. It's worth it for me.

The air conditioning was not cooling and the compressor was not running outside. I sent a request for American Home Shield at 10:00 AM and the Prime Heating and Air technician called me at 11:00. He came out that same day and was out by 1:00. He said the capacitor on the unit outside had failed. He replaced the capacitor and the unit was back up and running. But later that evening, the house was still warm so my wife called the tech. The tech said it’s 100 degrees outside and the unit is gonna have a hard time. With the size of the AC unit we have for the size of our house, it's gonna be the best it can do.

There are certain things that I'm thinking American Home Shield would cover and they don't. I had claim for my fan, and I had to pay $299. I thought, "Oh, well, they will buy the fan." They didn't, so I had to buy it. I lost $125 twice ‘cause they came out. It's happened a couple other times too. However, there are some things that I like about American Home Shield, like how they have the people come out. They work within your time. Also, I am grateful that they sometimes replace certain things where it's really bad, rather than just keep on fixing it. Overall, the service is great.

Last time, the ac's motor stopped. I'm satisfied with the tech.

American Home Shield customers always got way better service than they should have sometimes. The technician came out and said the appliance was too old and advocated for a replacement. I supposedly should have a replacement here on Tuesday.

My garbage disposal stopped working and one of the faucets in one of the bathrooms had sprung a leak. There was also something wrong with the kids’ sink that the tech needed to look at. Then right after him, I had another vendor from Sears come because my stove was not working. The technicians that American Home Shield sent out were absolutely fabulous. I’ve never had somebody here that I wish wasn’t here.

All these technicians that came out to my house were amazing. But the things that I needed American Home Shield to do, they wouldn’t cover. So sometimes, I feel like it's a waste of my money. The last thing I needed to fix was my microwave. It worked, but things that I really need, like my toilet was leaking, and I was told that it was covered but come to find out it wasn't. They shouldn't tell me they cover something then say, “Oh, well. This was a contractor. So we don't cover it.” That's not okay because I pay my money on time. I paid the $75 to have somebody come out but I don't get it fixed. So plus the $75, I have to pay somebody else to come out to fix my stuff. It's not fair. This is probably the last year I will be with AHS. Come December, I'm gonna cancel.

I called in a claim when I had an issue with the pump on the air conditioner. The tech was great. He replaced the pump.

American Home Shield has always done the job we needed in a timely manner. I've gotten everything I needed out of them. Recently, the air conditioning unit was rattling loudly when it would shut down more so than usual. It was a clanking noise. It was producing cool air off and on. The service from the contractor was fine.

I've put in three requests with AHS so far and they got scheduled immediately. Then I met whoever they sent out at the house and the problems were taken care of. All of the techs I had have been great. I like American Home Shield's available resources and how fast their service is. Plus, I don't have to go searching through a phonebook to try to figure out who I need to call and everybody's been professional, courteous, and on time.

Every time you make a claim with American Home Shield, it takes a few days. Sometimes you can’t wait a day with the contractors. The contractors tell you the next available time is four days out. Other than that, everything gets fixed right way. Every technician has been fine except for that one experience where the technician came but did nothing. I needed freon in my AC, but he said he ran out because I was the last stop. He still made me sign something. When I called American Home Shield because he had never called me back to follow up when he was coming back, they said that the guy closed up the work order. Luckily, American Home Shield opened up a new one without charging me and set up a different company to handle that AC situation.

There was a short in the wiring. American Home Shield sent Carolina Air Systems, and they got it fixed that day. I always tell others they need to sign up with AHS. It’s a good thing to have.

I've had somebody come out for a refrigerator, and that was fine. I also had a claim for a stove that is doing the same problem that we had before. I called it in today. However, last Thursday, I called about a hot water heater tripping the breakers, and no one has called me since. I've called American Home Shield three times, and they still can't find any help for me. If they're not going to have an appropriate time for service response, they should refund the payment to the person. I should be refunded the $100. I've been sitting here boiling water so I can get a bath because my hot water heater’s not working, and that's unacceptable. They should call their customers within 24 hours to give them a status update as to what's going on.

My AC was making a loud noise, and I just moved into this place, so I thought, “Oh, well, I need to find out why.” An AC guy came out and said I was hearing the capacitor. He was very nice, and he explained everything to me, which was good. He said the capacitor was gonna eventually stop working. He replaced it and told me that it was a 2019, and it needed an acid wash, which American Home Shield doesn't cover. I said, “Okay, if it requires that, then go ahead and I’ll pay whatever it is for it because I need this unit to work.” He did that and replaced my air filters for me as well. Everything's working good.

I paid for a whole year upfront for American Home Shield and then, my husband took over. So, we’ve had it for five years or maybe longer. I had it at my old house too and we called them and had issues. We called the plumber three years ago and they came and looked at the leak. I paid 100 bucks and they said they couldn’t fix it. We sent all the pictures beforehand and they couldn't tell us this before they even came out, knowing they couldn't fix it. Then, that same day, all our tools in our garage went missing. Five power drills were stolen. We couldn't prove it was them but it had to be because no one comes into our yard. Our house is very far away from the road. We have fences. We have our dogs out all the time and this was the only time our dogs weren’t out because they were working on stuff outside.

The icemaker in my refrigerator quit, and American Home Shield is doing a replacement. They sent another repairman out before and they ordered parts as well, and they could not fix it either. Customer service has been great, and I would definitely encourage people to get American Home Shield. I had it before too when I lived in California.

The tech was really nice and very professional. He got right down to what he needed to do.

Refrigerator broke, called in a repair. AHS assigned repair to Sears, who subbed it out to another company. Over a week to Diagnose and order parts. Two weeks later parts arrive and they don’t have a tech available. Another week parts were installed and deemed repaired. Next day quits working again. Called AHS to send tech back out. Tech again not available for over a week. Request another company be assigned to complete the repair. AHS requires that I pay an additional service charge to have another company perform a timely repair. Currently waiting over 72 hours for a person at AHS to call me back to resolve the problem. Customer service is obviously outsourced overseas as English is never the first language of the service reps.

The experience with the recent contractor was good. We wanted to have a check up on our AC unit ‘cause it was not cooling enough. The techs didn't find any problems.

The refrigerator was six years old and it was working fine. One night, the condenser must have stopped 'cause in the morning, everything inside was lukewarm. When we called LG to try to troubleshoot it, I couldn't get an official answer from them. So I called American Home Shield and they called their certified technician who came out to do a test and told us that the condenser was broken. He was awesome. He called before he came. The part took a bit longer than he expected. He called and gave me an update on that as well. He made the assumption that it would come in late Friday, which it did. We booked an appointment for the service. He showed up as scheduled. American Home Shield is very responsive. When I called in the complaint, they told me that $85 would be reimbursed after it was verified that it was covered. I have yet to get that reimbursed.

I've had American Home Shield for a year and I just continued it. I hardly ever call them. I called them once a few years back on my hot water heater. Recently, I came home and my AC wasn't working right. I looked outside, and the pipes were frozen. So, I turned the AC off. There were two guys that came out. The first time, I had one of the repair guys. He was a nice guy. Everything was okay with him. All he did was diagnose the problem and said, "You need more Freon but I don't have any. I ran out. So, somebody will call you back in two or three." Somebody called me back was five days later. I was low on the R-22 stuff, and that was what caused the pipes to freeze. He said he would put more freon in it, and they would put some sealant in there. They did that and it worked for three days, but the same thing is wrong with it again.

The $125 fee that I have to pay to have someone come to the house is a bit high from what I'm finding out from some other providers. Other than that, I'm fine with the service. Recently, the plumbers fixed my issue. They were efficient and quick. I haven't had any issues since they left.

I love American Home Shield. They covered more stuff than anybody else at a more reasonable price. We got to the problem that it was a problem that I caused, so AHS wouldn't cover it. I understood because I knew I had done it, but I needed a plumber to confirm it. It was worth it.

We had a drain that was clogged and that was corrected through a claim we made to American Home Shield. We have the peace of mind that when we call AHS, normally, there is the ease of getting an appointment and having someone come out to fix our issue.

It’s always a good experience with American Home Shield. I always ask for the technician and the technician comes in a timely manner and does the work. American Home Shield helps me with the large cost and I'm saving some time because some of the parts can be covered by them so that’s helped me a lot.

American Home Shield has been absolutely wonderful with me. Because I’m deaf, they really helped me make appointments and get repairs done. I couldn't be happier. The technicians that I’ve used have been wonderful as well, and I have no complaints. Everybody has been very helpful. I even recommended American Home Shield to other people.

Last spring, the radiators in the basement were not giving off any heat so we had someone come look at them. The first guy that came out was hilarious. He asked what he was there for and I told him it was to try and get our furnace lit. We have a boiler and he said he didn't do boilers. He got on the phone with the office person. He then told me someone was gonna be calling me back because they needed their boiler person to come out. Someone called me back and was really nice about it. She was worried about getting someone out right away. She thought that it was gonna be a long time before they could get somebody out. But she said their boiler person had a cancellation so he would come out.

One of the fixtures on the wall had to be repaired. It was a piece that was in the socket that had to be removed. American Home Shield is the one that sends someone. I pay for the service. I pay my copay and someone comes out. All I asked for was an electrician. He was timely, and it didn't take him that long to fix the problem. He did a pretty good job. He was very amenable.

I've used AHS a couple of times and they're fantastic. I had another company sometime back and it turned out to be a total joke. But with American Home Shield, I haven't had any problems. The times that I've made claims, the techs took care of the problems quickly and there had been no argument about what they needed to do. In my house in Texas, I had to have a water heater replaced then I had a shower drain that backed up. At another time, there were sink drains that backed up. I have them now at the Tennessee house where I just moved in and they told me when I applied for the service that they have a benefit of rekeying your house. So I called them yesterday and they're sending somebody out to rekey my doors. They've been perfect so far.

I used American Home Shield when my stove went out on September 20th. They finally made the delivery yesterday. The delivery company called us out of the blue and said, "We have a scheduled pickup tomorrow at this time," but I had an appointment that I had been waiting for for two months at the doctor, and I couldn't change the doctor's appointment. I was uneasy about that because I didn't have any type of communication until the day of delivery. When the guy unpacked it, he noticed there was a huge dent on its side. But I told him that I still wanna keep it because we haven't had a stove, and we were living off an air fryer and microwave with three kids. But he said, "No, we can't because it's against our policy." So they had to reorder it. That was the only hiccup I was having with American Home Shield.

The AC wasn’t cooling nor blowing well and my outside unit was making some noise. Camaire, the contractor, came out and it went great. The guy said the motor was going out and he got it fixed. We've had American Home Shield for years. I like that they’re able to cover everything that we have issues with and it’s been nice. It pays for itself. For the most part, the contractors they’ve sent out are good. I’ve had a few that I don’t want to use again but I try to make note of the ones that I like. So when I make a request, I see if we can get the same one. We’re out in a rural area, so we're limited on who we get anyway.

I had a leak coming out of my refrigerator. I also had a problem with the microwave. AHS provided a company that came out and repaired our refrigerator and the microwave. However, the refrigerator just kept leaking after that. But a GE gentleman came out and he definitely took care of it. I haven’t had any problems with the refrigerator ever since. AHS is a good company.

We had a code on the dishwasher. So it was very difficult to get it to work. My wife dealt with everything and she said the guy that came out was very good. He was very professional. He knew what he was talking about and doing. She was pretty happy with it. This is the second time that I've ever used American Home Shield and I'm very satisfied. When I used it for a dryer, the claims process was really easy and simple. It was the same thing for the dishwasher. But I don't like the prices. I'm almost at $60 a month with American Home Shield, which is crazy. It didn't start off that way.

I had an issue with the actuator for the refrigerator. The tech said that that's a common issue with the refrigerator. The problem started a month prior to him coming out and fixing it, and it progressively got worse. So, I had enough and called AHS and told them the issues that I was having. The tech called me five minutes later after I got off the phone with American Home Shield and explained to me when they were coming out, and that they would alert me right before they were coming out. He did a phenomenal job with the repair. It was quick, fast, and efficient. He immediately knew what the issue was once I told him what was going on with the refrigerator. He fixed it within minutes and wrapped up the job definitely.

The contractor that came out for the AC unit that wasn't working was efficient. However, I've been waiting for six months for my oven to be repaired. They took a part out of the oven because when we put it on boil, it wouldn't turn off of boil. They said there was a problem in the electronic connection. They took somebody out here who serviced us. He diagnosed what was wrong and let them know. They sent him back out here to take the part out and send it to them to get repaired but they never returned it. If it's not done soon, I'm gonna cancel my policy with American Home Shield.

American Home Shield sent a technician out. He advised that the fridge had to be replaced. They sent an email with a link that gave options on replacement. I picked, and emailed it back. They have a service that brings it out to take the old away. It was very easy. AHS is a good option to keep yourself covered for unexpected things.

My dishwasher was not working properly. Customer service got everything hooked up for me and they told me that I would be hearing from Nate's Appliance. The tech did a great job. I'm really thankful to have this warranty because I don't know how to fix anything. I need to have somebody to rely on to take care of any issues I have. I would recommend it to anybody.

We had a claim for the furnace and we went through a bunch of horse manure trying to get somebody here. Bill came out in the spring of the year when it was right before it got real hot. We've been fortunate ever since we got hooked up with American Home Shield. Anytime we need anything done, it’s Bill that does the work on it and now, it’s his boy, Jesse.

American Home Shield has done good. With all warranty contracts, there are always stipulations and/or certain things that sometimes we have to fight a little harder for to get approved. On one of my claims, I had to fight for a minute on them. But it's more of just an inconvenience of having to have a second opinion come out, and do another appointment time where I got to figure out another time for a babysitter. Which is sometimes annoying, but as long as the problem gets fixed, it hasn't interrupted too much of my life. I have had a couple jobs that if I would have probably had to pay some out of pocket, it would have cost me more than having my warranty for the year. So, it has been beneficial in a couple of instances so far.

For the most part of the year, American Home Shield has been very responsive. It gives me peace of mind. If something goes down, they will either fix or replace it. The contractor was professional. He was on time. He quickly replaced my garbage grinder there. I'm very satisfied with him.

Our toilet was leaking. A tech got there when he was supposed to and got the toilet fixed. It's nice knowing that you can call American Home Shield, pay your service fee, and they get somebody out right away. They take care of things and it was as simple as can be.

When I renewed American Home Shield last, it was about 500 and then this year, it went up to about 900. It got too expensive. Just as American Home Shield was about to expire, the AC started having an issue. So, I renewed it for one more month to make sure that we're covered and I was gonna cancel after that since the AC is fixed now. AHS had been very efficient and when I submit a claim, I'm already getting calls to have somebody come out and fix stuff immediately. AHS is a good service and I was appreciative that I had it. I renewed it that second year and then the water heater went out, and then the stove. I got my money's worth out of it. We used it several times this last year but you almost get penalized for using the service that you have. It’s just not cost-effective. If it was a couple of $100 less, it might be more feasible.

My dishwasher would start a cycle, then it would quit. AHS had a guy come out. He was awful. He didn't know what he was doing. He decided he couldn't fix it. Then AHS had Sears come in. They were awesome. AHS did a wonderful job.

I called American Home Shield because of some AC issues. A technician came and said there was nothing wrong. It just needed a little bit of temperature adjustment and it was working. It was a mechanical thing. When we initially had another technician come out, they said a whole bunch of things were wrong with the air conditioning unit because it was really hot and they didn't make us drop the thermostat way down, which this technician did. Clearly, there was no issue except adjusting the temperature downwards. We had to lower the thermostat considerably more than the previous company technician told us to do. Once that happened, the AC started working.

I like the ease of service with AHS. Through the years, they have gotten very efficient. We just go online, submit our claim, and usually within 24 hours I get a response. The dishes weren't washing properly and the dishwasher wasn't turning on after. I filed a claim with AHS online and I got a text saying that MacLin Plumbing was the company that was going to be servicing and I got a date when they were coming. They were very efficient and they were very quick.

I had an issue with my refrigerator icemaker and it must have been a lemon because I've had trouble from the get-go. The poor techs never could seem to get it fixed. They always thought something would fix it but it would last for a while and then mess up. It has been replaced and I got a completely different brand. We like it a lot better.

I couldn't get my garage door open. It didn't have any power to it. My sprinklers didn't have power too. So I put on a claim that day, and the contractor came out the next day and fixed some wires that had come loose.

I've had both good and bad problems. A year ago, the compressor on my fridge went out, and the technician came out within about a week, but overall, I was down a couple of weeks with no refrigerator. About half of it was with American Home Shield. They kept trying to tell me it was under warranty, and it was not. That delayed it about a week. Also, the techs always make two trips. One, to come look at something, then they have to order parts, and then come back, and it was about a week to 10 days later on that. I’ve had two more service requests as well. One was on a stove, and it was acceptable, but again, I was without a stove. The last one was on a clothes dryer, and the fellow that did the repair was very good.

Fleshers Refrigeration came and did the service on my heater, and they had to put a new thermostat in. They were really good, and I was happy with the work they did.

My hot water heater went bad. It was not fixable so they put a new one in.

I only had one issue a year ago with a contractor that American Home Shield had sent to the same property. And the contractor was dishonest because they did not submit the paperwork that they needed to submit on time. And that costed me nearly $700 because I had to buy a new washer. And I had to call AHS four times to figure out when the problem would be resolved. I've called service out, for that property and another property in New Mexico a total of four times. I will look closely to see who they would send if I were to have an issue with my washer again not to get that contractor because that particular contractor was dishonest.

I sent in a claim ffor my washer, dryer, dishwasher, and refrigerator. The contractor was awesome.

We had a hot water heater issue and we had a small related issue with it the same day the techs came. The techs had to come back later that day and fix something else. A day or two later, they came back again. AHS has always been incredibly helpful and reasonable. I recommend them.

We've had American Home Shield for a little over a year and it's worked out both times that we used them. They show up pretty quickly and we can file everything online and somebody comes out, fixes our issue, and they leave. We had Roberts Industrial come out for our hot water heater. They got out here pretty quickly and they were in and out. We had to get a new one. It was busted on the inside.

We couldn't get the dishwasher to work and the guy came in and he was thorough. He checked everything and ran it through a short cycle to make sure everything was working right. He fixed the issue and gave us a few recommendations and suggestions. He did a wonderful job. The dishwasher works great and we’ve washed dishes three times. Overall, in the three years we've been up here, we haven't had that many claims. In one I had, American Home Shield shafted us. But right now, we're reasonably well satisfied. They’re probably as good a home warranty as there is on the market.

My microwave went out and the claim process went smoothly. My only issue with them is that initially, I have to talk to people who are from a different country and it's hard to understand them sometimes. Other than that, I've always had a positive experience with them.

The only thing we've had is the free rekey, and American Home Shield did a great job. The tech contacted us quickly. He was there. Our daughter said he did his business and was gone.

With my furnace claim, the tech was very professional. He came on time, did his job, and was very helpful. But American Home Shield forced me to either fix the water heater myself or wait in the middle of the winter for two to three months without water heater. That left a sour note for myself and my family. So, I left AHS for six months. I was going to replace them with Sears program. They are more diversified. But some people told me that AHS is the biggest in their field. I see that they added some technology for customer service. They have increased their price. I pay $110 a month and $100 per visit. A bit pricey. So, at the end of the year, I will decide whether to continue or not.

Circa Service of Florida came out for a faucet that wasn't working right. They were great and I'm happy.

Something was wrong with the pipes underneath the house. The rep I spoke to was great and the tech was wonderful. They fixed my problem and I'm happy to have it fixed. I like American Home Shield and I recommend them.

When I was washing clothes and it gets to spin cycle, the machine would get out of balance. It would come back with a UB code on the screen. The washing machine would drain and refill itself, trying to balance the load and try to spin. It would cycle through that twice, and then it would eventually shut itself off. I called American Home Shield and the technician came out. He looked at the washing machine and said it was under warranty. He gave me a number to call and I called Samsung. They thought the problem was a different issue, so they sent me brackets for the top of the washing machine.

The contractor came out to see why our dryer wasn't drying. They did a good job. There was a bird's nest in the dryer vent. They pried open the vent thing, on the exterior of the house. The tech said he couldn't touch it because it was technically on the exterior of the house, but it was easy enough to do. The dryer has been working fine after that.

I had a minor problem with the garage door and American Home Shield fixed it within a couple of days. So, I’m pleased with that.

Elite was very professional and very good. They came for our most recent claim to American Home Shield for the hot water heater that quit. There was a short in the breakers, too. It wouldn't come back on. They referred it to an electrician because there wasn't a problem with the breaker box. Overall, American Home Shield's reps are very polite and businesslike.

South Placer Heating came out for a broken thermostat and they came out also to do a checkup on the system. It was through American Home Shield. They sent out a thing saying you could do it for $75. AHS is a good deal to have.

I called American Home Shield because I wanted them to fix my refrigerator, and the company canceled my request because I didn't answer the phone. I didn't get to it in time. I called American Home Shield immediately, and they said, "Oh, no. The customer refused the service." I said, "What? I didn't do that." So the company didn't do the service. AHS called another company, and that was fine, but the other company that fixed my garbage processor in the sink told me the home warranty company only approved a specific item. It was not a good item, and the repair man told me he had to make some adjustments to put the item they approved. He also told me they had a better item than the one AHS approved and that we didn't have to fix anything. They just put it over there.

I have requested several services through AHS and so far, the experience has been pretty good. We had techs come out when the dryer was not working and it turned out to be that the thermostat was broken. So they replaced that and fixed the dryer. The technicians were professional.

We had a plumbing problem in the upstairs bathroom on a rental property. The tech from Tom Melton Service corrected that issue and the client was very happy. The only thing with AHS is I usually get a foreign rep and there's a language barrier.

American Home Shield has been right on the mark every time I've been in trouble for a couple of times now. The refrigerator started filling up with water. So the tech came out and the service was incredibly excellent. This guy knew what he was doing. He took that refrigerator apart, and he showed me. It was just the lines were all stopped up and he said, “You know, you don't need a new refrigerator, you just need new lines.” He put them all in, and it's working fine. I'm perfectly happy with American Home Shield.

A shower kept leaking. The tech came out quickly and he was very good. He showed me the part that had an issue and explained it. Aside from this, I had another problem in the shower and it took a while for it to be resolved because the tech didn't get the email. And he didn't know about it until I contacted him.

I had an issue on the blower motor on my swamp cooler and the repair was done by the contractor in one visit. American Home Shield has been very responsive and my neighbor has them as well.

We've always had American Home Shield. They recently sent someone out who cleared our kitchen sink and changed a fixture in the bathroom. He went down in the kitchen sink like 75 feet and cleared that out. It was stopped up way down below. It was perfect.

American Home Shield is really reliable and fast. Our hallway toilet was making a lot of noise like it was flushing. My mom called American Home Shield, and the plumber came, opened the toilet and explained everything that needed to be replaced. It was just a minor change, and it was real quick. He put in a flapper. He was very good, but I don't know if what he did helped the problem. Our hallway toilet is much quieter now, but it still makes a flushing noise. Everything else is fine.

The contractor came in early for the heating unit that was broken, but to order the parts took time. American Home Shield could improve on the timeliness of the service.

I like AHS. I haven't had any problems with the claims that I’ve opened. A repairman was out recently but they haven't finished the job. I have to call them to come back out and finish the upstairs. I have to have someone remove the tile around the tub because that's something that he doesn't do.

I filed a claim for the automatic water dispenser on my refrigerator door. The tech had to order parts and he came back about a week later and he resolved it.

When it was time for us to renew, we got a call from someone representing them saying that if we renewed, the cost would be at a certain price. There was a $125 discount for renewing if I did it then. I said I would wait until I go home and see if that discount still applies so I did and we paid the discounted price. But a month or two later, we got an invoice for the $125 difference. When we disputed that, it was questioned. They're trying to bait and switch and make you pay the full price for it and I didn't appreciate that at all. They subsequently came back and gave the discount but don't offer customers something and then try to take it back.

American Home Shield sent someone for a toilet leak. The technician was excellent, very prompt, and very efficient. He knew exactly what the problem was. He did take his trash with him. I thought that was impressive. I have been quite pleased with having AHS. I haven't used it much, but when I do put in a claim, it is very prompt.

My dryer was overheating and the clothes were not drying. The dryer vent hose had broken in two and it was throwing all the sensors off. The tech took care of the issue right away. With AHS, there are no big expenses when something goes wrong. It's been hard to get a serviceman a couple of times but those times have been in the middle of the summer.

Some of American Home Shield's contractors were not the best contractors. At one point, I was going to cancel them and go with another company because of the quality of contractors that I was receiving. They have gotten better though over the years. I used them recently, and it was a good experience. Brick Street Plumbing came out and took care the problem.

The last repairman that came out was super, but the one before that was a capital A. He came before the time slot that they gave me. It was between 2:00 and 4:00 but he came at 1:00. I had previous errands to run and I was home before 2:00. He left a message saying he was here, but I wasn't here. I needed to call and reschedule. The company sent him back. When he came in, he had an attitude. He looked at the garbage disposal. He pressed the little button underneath. I said, “Maybe we should look at the power source." He muttered something. That didn't sit right with him. He just stood there then took out his cell phone and started taking pictures of the inside of the garbage disposal. He said, “There's something in there.” I had fished around in there with my hands and there was nothing in there. He said, “There's something in there. I can't service this. You can call the company," and left.

I had a plumbing problem. They just kept sending somebody and kept ignoring me. I kept having to call the service manager and kept getting connected to people in other countries. They said, “I'm gonna fix it right now.” But only when I rated them really bad, did I get somebody to call me back. Then they said, “Your mom's problem is bad. We can't fix that property.” The plumber said that he wasn't going to fix it. Finally, I just hired a plumber on my own. He fixed it and there was no problem ever since. Right now, I also have a stove issue. If they can’t fix the stove, I’m just gonna cancel AHS. Because they seem like they can’t do the plumbing and now I’m waiting on the stove.

I put a claim in for a starter solenoid that went out. They put a new one in and it's working fine. However, I just re-upped my membership, I paid the full amount on the bill, and then a month later, they charged my credit card again for a certain amount of money. So I called them and they said, "Oh, that's for your taxes." I said, "It can't be because the bill says paid in full and the taxes are included." They just kept saying “It's for the taxes.” They were supposed to be calling me back today about getting a refund. But as far as service, I don't have a problem. We've called them. The techs would show up and fix the problem. They would charge me my $75 and it would be over. AHS has been a good company.

The dryer was not working and the washer was turning but was not washing clothes. I called American Home Shield and talked to them. The technician who came opened the washer and the dryer, and he changed some parts. The washer is working now, but there's not that much improvement with it. The dryer is turning but I cannot feel any heat.

American Home Shield works for me. I recently did a claim and the person they assigned to me gave me a date and time but didn't make it. I called American Home Shield back and they assigned another person to come out. They were here the next day. That was good.

The freezer on my refrigerator started to thaw, and water was leaking where things had melted. Then the refrigerator was not very cold. So, I called American Home Shield one day, and they said they’d send somebody out the very next day, which was a very positive thing. The guy came, and he was very knowledgeable. He fixed my refrigerator and it seems to be freezing, and the refrigerator seems to be cold. I'm pleased with this service because they did fix what was wrong, however, I’m gonna have to call them back because now my icemaker is not working on my freezer. It's not making ice.

The service has been helpful and I like it. My washing machine broke down and the tech came to fix it. He couldn't because it was so old and AHS got me a new one. That was a plus. My ice maker also went out and they replaced that as well.

The circuit breakers went bad. They kept flipping back and forth for the refrigerator and the microwave oven. So those two went bad. The guy that American Home Shield sent out was pretty good and very professional. I like the home warranty but I'm paying too much money every month. American Home Shield promised me one thing as far as the price. But when I see deductions, I see something else. I thought they would work with me since I got two houses under them.

The AC guy was good. I like him. He knew exactly what the problem was and went straight to it. He didn’t take long to fix it.

We generally submit a service request to American Home Shield, and they contact us within the next day or so. We just had a washer that was not working, and they ended up giving us a gift card to replace it. That process was very smooth. It was Lowe’s that was taking the time. American Home Shield was very fast. Overall, AHS is a lifesaver. They're very fast, efficient and professional.

The technician was speedy and helpful and answered our questions and took care of the problem. Another tech came in for the subsequent visit to install the part.

American Home Shield is awesome. Every time that I've had to call, they've been quick about getting the techs out here. I don't have to stress about whether my stuff's gonna get fixed or not. I have a peace of mind knowing that my stuff is going to get fixed properly and quickly. I have had my dishwasher fixed, and now, they have somebody that's been working on my dryer.

I’m very disappointed with American Home Shield. They upped my plan $7 and never told me about it. Then, when I had to talk to them over and over, they said it was not a problem. They were gonna credit it back to my card and send in 41. I said that I’m on Social Security, I’m a widow, and I needed to know that they’re upping my plan. Maybe that’s not a big deal to them but $7 is a big deal to me. Then, they said it would be in my account in 2 days. There was nothing and I called them again. Six calls later, I get this story that they were not gonna give me the money back. If I call again and I have a service call, they’ll send it back to my account.

I'm loving American Home Shield’s service. I had Choice Warranty before and it took forever for somebody to come out. Once they came out, I had to keep waiting for another part to come in. It was a lot of confusion but since I've been with AHS, I did three claims, and right away, someone came out, and they resolved the issue. Recently, Ostarly came out and everything was handled correctly. The tech did a wonderful job.

Wright Refrigeration came out when there was loss in coldness for the food in the freezer and the refrigerator. The response time from them was great. Someone was able to get me in. The technician looked at the refrigerator and said that they were gonna have to get to the motor that's on the freezer side. He was gonna have to clean out the whole refrigerator and freezer because he had to do something on both sides. But in order for them to get to the motor, I had to completely defrost the refrigerator, so I had to throw a lot of food away. But the technician was top notch. He explained things. He even told me where I could go because I needed some other pieces like the vegetable bin. The owner was very professional when I called back to ask them a question because I didn't think that it was going to defrost in time. They gave me enough time. However, American Home Shield's price went up, and I'm a little disturbed. I've been with the company for over 20 years, and if anything, my bill should have went down.

So far, American Home Shield has been great. We just bought our house this month and I immediately found a huge plumbing issue. They helped get a plumber out there that day to fix it. It was fantastic. They covered what they said they would when we purchased the home warranty, and they were easy to work with. The plumber was good too. With American Home Shield, we have peace of mind, knowing that we just made this major purchase with the home and that we're covered if we find something that wasn't there or didn't see when we purchased it.

I had a PVC pipe that runs from my kitchen sink underneath the floor joists so it's accessible by the basement. It goes out to the system that goes to the sewer. In the middle, there is a galvanized steel pipe that runs from a utility sink and it intersects it right in the middle. The goober who did this plumbing job used the galvanized 3-way to for connection. That made sense for the galvanized pipe but the PVC is never gonna last. It started leaking right there. The plumber sized up the situation and he had to replace that faulty part. He used the word modify and that killed it for American Home Shield. It was a straightforward plumbing job where the job was done incorrectly the first time and all he had to do was correct it. But American Home Shield rejected my project and I ended up paying $364 out of pocket on top of the $100 deductible for the home warranty. I'm not happy.

I had a claim for the AC before the techs fixed it but then there was another problem that developed after the warranty period. The techs replaced the fan motor. They were great and I'd recommend them in a heartbeat. I've been pleased with AHS except in some cases.

Home Shield wanted Sears to come out and do the repair for our claim. After about a week, my wife called. Sears said they would come out and repair it, but we would have to pay them. They can get reimbursed by Home Shield. My wife called Home Shield and they said that was not so. We got someone to come out that same day. We had another claim and it was for our ice maker. Techs came out and replaced it.

A kitchen sink was stopped up and the tech just had to clean. He was professional, knew what he was doing and solved all my problems. This was the first time I used American Home Shield and the experience was amazing. Whenever a problem comes up, AHS covers it and it's perfect to have that in place.

When something was going on with the compressor on my AC, I tried to use the internet for my service request, but it was having so many issues. I reached out by phone, and once I did the initial request, someone came out and fixed the issue right away. Everything was fine. I would refer friends to American Home Shield.

The refrigerator was leaking water where the icemaker is. I reached out to American Home Shield by phone. The only thing that I don’t understand about American Home Shield is that they source out to people with not so much in English. They’re kind of hard to understand sometimes, and almost every time I call, this is who I get.

I had a disposal that had to be replaced. The tech was on time. He was very professional and friendly. He was forthcoming with information about it. Did it quickly, replaced it. They’ve done this where they had to video it first, and they were prepared before they walked in. So, it was like bada-bing, bada-boom. It skipped the step of having them to come in to be, “Oh, I know what's wrong with it,” and having to leave, get a part, and come back. Because that way, they can come in, get what they need to get done, and get out of your hair. They're not taking too much out of your time. It was a brilliant move on their part. I was extremely impressed and happy. I’ve told several people about American Home Shield.

The air conditioning wasn't working so I called American Home Shield. The first day I called was on a Friday and the lady I talked to started asking all these questions. I was out having breakfast at the time but she said she needed me to check the unit right then. I asked her to call me back in 20 minutes and she said she'd give me a call. I waited and she didn't call me back. I called up on Sunday and talked to another lady. She was real nice and she said she would get somebody to get in touch in the next 48 hours. They got me in touch with Air Conditioning Service Experts who fixed the AC on the first try. AHS is a pretty good company.

The dishwasher didn't power on at all. I put in the request and then they assigned AZ. Then AZ came out and took care of it. They pulled the door apart, identified the burnt wire and fixed it. They replaced the water hose as well because they found a leak while they were out there. They had to come back another day to bring a hose because they didn't have the hose. The guy that came out seemed to know what he was doing. So it was good. AZ was very professional. I sent in the claim online and American Home Shield's website was fine. It's pretty simple. It's very fast and easy.

The service of AHS has been excellent. My most recent claim was for a couple of faucets in our master bathroom. One of them, they were able to repair, and a couple, they weren't. So, they paid for the replacement of the two that they weren't able to repair. The whole thing went well. The overall process was really easy to work through.

I had a light in the ceiling that came on by itself and I couldn't shut it off. The tech came out the next day. He figured it out quickly, fixed it, and was on his way. The washer had some broken parts. And it was so old, the contractor couldn't replace the parts. So, American Home Shield got me a new washer.

Calling AHS goes okay but they could be more accessible by phone. When we run into problems and we try to call somebody to find out what's going on and get something taken care of, it's an issue getting a live operator.

I've had great service from American Home Shield. Recently, we had a problem with our dishwasher. It took the techs a few trips to figure out. There were steps they had to go through to troubleshoot each piece.

I called American Home Shield when the refrigerator went out. They sent someone else out first and he said that it was the compressor. He sent his diagnosis back to American Home Shield. Then they sent someone else out for the second opinion.

The trash disposal was not working and The Lindsay Company came out. It was very quick and the repair guy gave an explanation about what happened. It was a small piece of metal that was inside there that I could not see. So, it was a less than one minute fix. The disposal is still working well and there are no problems. I like American Home Shield a lot. I have been using it for nine years.

The repair people had to order some parts, and it took a while, but other than that, they did a good job. I like American Home Shield. I've had several occasions to use it, and so far, we've been well-pleased with the service that we've had. We've gotten our money's worth out of it.

I've used American Home Shield once, and the service was good, quick, and easy. The guy from Sears came out the next day, found the problem with my dishwasher, and fixed it. He was professional, and everything went well.

The claim submission process with American Home Shield is straightforward and easy. The one I did a few weeks ago might have been the first time I've used it. One of my toilets wasn't flushing but it wasn't clogged. So, I decided to try myself to replace the mechanism that's in the back tank. I've done that before but it just wasn't right and I decided to put in the request. I immediately got a text telling me what company was assigned to it and that they would be getting in touch with me within 24 hours to schedule, which T Mayes did. They were able to fit me in quickly and were out within a couple of days. The technician was great and polite. I showed him the bathroom and explained what was going on, and he got to work. It was a quick fix. It wasn't a major plumbing issue and it wasn't gonna be a big deal for somebody who knew what they were doing.

I sent in a claim when my roof was leaking. Everything was good.

American Home Shield suits what I need it for. They have people they can call and get things taken care of so you don't have to keep track of the different types of purveyors. They're doing the job.

I prefer doing my claim online because it's quick. I called the contractor and made an appointment and they came the next day. The tech had to have somebody bring a part to him but he got the job started. He was a nice young man.

We noticed a flickering in the room a week before, but it was sporadic. Then the next week, it just went out. So, we thought it was a fuse so we looked in the fuse box and we didn't see the switch. We decided to call somebody because that was electric. We didn't want to mess with anything. I loved American Home Shield's website. I got the text message and the email and everything was done by phone. It was very professional, super seamless and quick. As soon as we found the claim, we got confirmation that they received it and then we had someone saying they would be out on Friday. It was fixed Friday. It was the easiest ever.

I really like AHS. In the last few years, they've come through for us many times. We recently had a thing with our furnace that didn't quite work out as well as we would have hoped, but it wasn't really American Home Shield's fault. It was going to cost extra over and above what we expected it to cost but American Home Shield said that we could go to our own contractor if we wanted. So, we really are very pleased with their service and that's why we've kept the warranty up for the last two years.

People who were coming were not qualified and they were giving the wrong information. It turned out that there were some plumbing issues and they have to fix that. But the plumber was saying it was a machine appliance issue. But the appliance tech says it's a plumbing issue. Nobody was solving the issue. The appliance guy came and he saw that somebody had changed the piping and water was coming in the wrong pipe. He switched it back and the appliance was working then.

I'm going through a little crisis mode in my house. My washer, my dishwasher, my dryer is still waiting for parts to come in so it can be repaired. Everything’s breaking in the last three months. I put in the request for service, and American Home Shield assigned somebody. And it has been smooth and easy. I’m not being bothered by phone calls. I get emails updating me on what’s going on. Everything has been okay.

A plumber came in and fixed my plumbing in about 10 minutes. Somebody inserted the wrong piece of plumbing when I bought the house. He just installed the right piece and was gone.

The stove was not getting hot and the broiler part of the stove would not even come on. The tech from All Star came out and he explained what the problem was. When he came back and he finished, he took a little box out and showed me. He put a couple of screws in on the knob because a couple had fallen out and he saved them. He was very efficient and courteous. He fixed everything and so far, everything’s been working. I’ve had no bad experiences with AHS.

I've had American Home Shield for two years. I never used them till a few weeks ago, then it was everything at one time. I've always heard back immediately, and I'm very pleased. I called over the phone, and they told me that they would get back to me with an appointment, which they did online. The gentleman who came was very polite and he was here a very short time. He said it was a plugin that wasn't working in one of the guest bathrooms. However, I never tried it. I took his word. The family has moved in, and I find the plugin is still not working. I tried to call Washington Electrician this morning to get them to come back and make it work, but they’re not answering their phones, so I left a message.

I've had American Home Shield a couple of times and I cancelled in the past because I've had such bad experiences with the people who did the work. I found them to be awful. But I re-upped because I had reasons and this time, the guy contacted me within 10 minutes of putting in the service request. Then, he was at my house within two hours and fixed the problem with my air conditioner. So I was pretty impressed with that.

I like American Home Shield's flat rate. Recently, the air conditioner went down. I knew I had a contractor and who it was, it just took him that long to acknowledge he was coming out. If the service rep could have been more prompt at getting back to me, it would have been better. We didn’t know what was going on for 36 hours. Other than that, everything went good. The tech was only here for about five minutes. He fixed it right then.

When I was showering, it sounded like it was a lot of water. So, we turned off the shower. And above our shower, directly below was the kitchen. We turned off the shower, but we could still hear it raining. So, we came downstairs, and it was completely raining all across my ceiling in the kitchen. We called American Home Shield and hoped that they could help. But the pipe where the drain was at, the man told us it was put on with a bad washer. So, the washer probably unscrewed from the water pressure and opened up.

The tech who came out was a good guy and knew the process very well. Everything’s okay with American Home Shield but it takes a bit of a long time to come and do the inspection and get the diagnosis report. It’s a reasonable delay though.

I called the AHS customer service, then I scheduled an appointment pretty quickly with the contractor. I had to have the fridge repaired since one component was breaking. The tech was professional and he did the repair within one hour, which was really quick. We analyzed the root cause quickly, too, then he went out to buy the new component and replaced it for me. With AHS, I didn't have to call the appliance manufacturer when the warranty on it had expired. Then, the service was not that expensive. It only cost me 80 bucks for one technician to come and fix the issue.

Prior to covid, I would have sworn by American Home Shield. I would've made a video and sent it out to everybody, saying, “You're stupid if you don't have it.” Now, it's changing. Post covid, when it comes to trying to get people in to do certain things in a timely manner, it's gonna take about three weeks. When my sink was stopped up, I started going to other plumbers and scheduled them out of my pocket because dealing with American Home Shield, after you wait online for so long on hold to talk to someone, you can't get appointment for three weeks. When I first got American Shield, whatever was covered, I had timely people. I still have relationship with the the people that were contracted by American Home Shield. But when I call American Home Shield, they can’t get them people scheduled. They get other people who can't come out for three or four weeks because it’s not a priority.

Initially, the problem looked like a thermostat. I changed out the thermostat myself and got the unit to go off and go on again. However, the reset button kept clicking off. That was when I realized the thermostat was doing this for a reason, and it had got to be more than that. Then I noticed it was leaking at the bottom. That was when I filed the claim. Breon’s Plumbing Heating and Cooling came out and looked at it. They said, “It's good that you got it running for now because they're not that fast when it comes to replacing these things. It's probably going to take a week.” American Home Shield approved the claim the same day. Breon’s Plumbing Heating and Cooling called me yesterday and they will be there on Monday at 8 AM to install the new hot water heater. Overall, I like American Home Shield's service. They're a bit slow sometimes to respond, depending on the claim, which probably isn't their fault. With all the things they cover, they got to reach out to a contractor. But they covered my claim, so I’m happy about that.

We had two homes insured with American Home Shield. We had an issue with the water heater at one house. We couldn't get the person at American Home Shield to understand that we had two different contracts and the water heater issue was at a different house. It's very difficult at times because English is their second language and they are reading off of a script. They were really not listening to what we were saying and they kept saying, “We can't come out again because of some reason.” For the house where we had the water heater issue, we had to have somebody come out five times. We weren't happy with the technicians. Finally, a person came out and actually found the problem. All in all, sometimes our experiences were good. Technicians came and did whatever they were supposed to do.

We closed a month ago, and so far, we've had just the rekeying. That went great. The tech was great too. I have no complaints.

My microwave and fridge had issues, so I did one round of repair requests to American Home Shield. I filed online and then spoke to a representative. The techs fixed the refrigerator and my cooking range, and AHS is replacing my microwave.

It was a very slow process. Because I called in August 2nd and I didn't get anyone out to my home until August 17th. And I didn't get my dryer fixed until the first week of September. First it was another company. And American Home Shield called Sears, and they came in. They had to order a part. The part they ordered still wasn't the part that they needed. And come find out, as a technician was there, he finally picked the dryer all the way apart and found out it wasn't even a part that they were supposed to order. It was something else. AHS did what they were supposed to do. I paid the service fee. The coverage is fine. I paid the deductible and I didn't have to pay anything else even though they came back three times. It was just on the service facility that contracted with them.