American Home Shield Reviews

Whenever I have a problem, American Home Shield is always there. And whenever I call them, they come on. I recommend them because they do great work in everything. Just give them a call. They won't let you down.

I had a leaky pipe. I called the plumber. He came and fixed the pipe. He was really nice about everything. He wasn't disrespectful. He's very cordial and kept it moving. The only bad thing that happened is they put me on the list and then instead of coming out the day they said they were supposed to come out, they wound up rescheduling for the next day. Other than that, it worked out fine. The dude was extremely apologetic about it. American Home Shield's claim process was pretty simple. It was the first time I had to use them. Having the warranty is worth it. It saved me a whole lot of money.

I called American Home Shield and it was good because they said that since the claim was necessary, they would get somebody out right away, and they did. It was in a very timely manner because it was winter. We had to run on just a space heater for that one night, but it was okay. The repair guy fixed the heater quickly and gave me advice not to buy the expensive filters because it impeded the air flow to the unit, which it is not doing now. It was a good experience.

I had an issue with my heat pump and we had to keep doing recalls. So American Home Shield stayed on top of that and didn't charge me for the refrigerant that they used. They charged me initially but then for the several recalls we had after that, they didn't charge me additionally. Other than that, the techs were here when they said they were going to be here and they made the repairs. Thomas from May Heating and Air stayed on top of things and he pretty much got the unit repaired the way it should be repaired.

We had a leak in the kitchen sink area and a plumber came out right away. We had to have a mitigation team come and dry the area out. They kept following up with that. The plumber had to replace a part in the dishwasher. It was a good experience and American Home Shield was very proficient. We had other claims replaced or processed. It was a microwave and we had a plumbing problem before that was a different area in the kitchen. American Home Shield had taken care of everything that we requested. It's handy to have in case you need something repaired. So far, it's been good. They're prompt, respectful, and professional.

My washer made a horrible noise. The first person that came ordered parts for it. The parts were put in. But the washing machine continued with the same noise. A second call, I had another person come order other parts. And the machine made the same noise. The machine is not repairable, so the parts were sent back. I just talked to American Home Shield, and I ordered a new washing machine. So, I've been without a washer for more than three weeks. If it couldn’t have been repaired, that should have been addressed right away, and I could have had a washing machine by now.

United Air Temp came out and made sure my furnace was functional because of its age and there weren't any issues. It's old but it's in good shape. It’s still running and producing heat. My wife scheduled the service online with American Home Shield. She has used the website a couple of times and it’s quick and easy to do.

American Home Shield is a good service. They're quick to respond to a claim. Whoever the contractor is, they get it scheduled that same day, and sometimes the service is also that same day or at least the next day. The company that came out recently did a good job. They were prompt, professional and fixed the issue.

Around this time last year, I had an issue with my heat. I paid the $75 to AHS and this gentleman repaired it. But in December, I had the same problem again. There's a barrier in communication with the people we talked to. I was under the assumption someone would come within 24 hours. But they told me it's a case-by-case situation and my situation was not considered an emergency. So, I was without heat for almost two weeks.

When my washer wasn't working, AHS got somebody out there. The control board, we thought, was out ‘cause it wasn't draining properly and it wasn't working. As soon as the tech got the part, he got it done and did a good job too. It's working well right now. I like the plan that we have with AHS. It covers everything. We even paid extra to get the electronics covered. The price is good and everything they cover is good. The only problem we had is with the first issue we had with the washer. We had to wait two months to get it fixed. The person that was scheduled to fix it was from too far away. It took a lot longer to get the part. To find out there was a secondary part that had to be ordered to put that new part on, ‘cause it was our push-start button wasn't working. It was flattened in. But once they got it fixed, it worked. The guy was also friendly.

Everything went very well. The contractor reached out within a couple of hours. The techs came the next day. They identified the problem, submitted a claim and American Home Shield decided to replace the washer versus repair it. They were on top of everything.

I put in two claims with AHS. One was for a heating repair claim and the other was for a gas line repair. My gas line repair still hasn't been fixed yet and I don't know what is going on there. The heating thing was more of a placement of my thermostat. Before this year, we typically would keep our room door open and now that we have a little one, we close it so that noise doesn't wake her up in the other room. With the thermostat in our room, it was cutting off and leaving the other rooms cold, especially if they don't open their doors. I thought it was an issue with my upstairs unit. But it turned out that more of an issue with the placement of the single thermostat. They gave a couple of options to fix that. The simplest thing was to leave the door open. But we were looking at potentially adding another zone or moving the thermostat from our room into the hallway.

My washing machine wouldn't come on. It kept sensing. Ken's Repair did a great job. They sent their technician, Richard, out. He resolved the issue for us in about an hour. It was the first time I submitted a claim to American Home Shield. The process was relatively simple. I'm satisfied.

I had an electrical concern with my water heater. It kept tripping the power switch on the panel. I made a claim with AHS and the tech fixed it temporarily. But now, it's not working again and I haven't had time to call Home Shield to tell them that I need somebody to come out again. The heater stopped that next day after the tech came. But I am able to engage the switch again, and it'll work for a day and cut off again. It went off about three times in one day. So I don't know whether it is the water heater tripping it or there's an electrical problem. When he fixed it, it seemed to be working and he felt it was just a switch.

It wasn't clear that I can have more than one item when submitting a claim. I had a claim and while the contractor was here to work on it, I asked a question about something else. They told me that I would have to make another phone call and put in another claim. Then, yesterday, I had a toilet that was running repaired and while the gentleman was here, we could hear the other toilet running. He said I can put up to six things on a claim and I didn't know that. I wished I had gone ahead and called in another claim while he was fixing the original issue. He's not allowed to go repair something else without me making another claim.

A clothes washer was broken and the techs fixed it. They came out promptly and everything was wonderful.

American Home Shield’s plan options were good and I went with the highest one because I wanted the HVAC and all that covered, too. The seal on the master bathroom’s shower was bad for the drain. So, it was leaking into my ceiling and doing water damage from the ceiling in my kitchen. The plumber came out, looked it over and replaced the sealant. The water damage wasn't bad so he said I didn't need to cut into my ceiling and have that replaced. Everything's working great now and I had no problems with the guy who was sent out. He came early. He was quick, very knowledgeable and helpful. I would recommend AHS. It's way easier to have a warranty and only pay a $100 charge for plumbers than pay whatever it could have been.

Every time I've had a problem, AHS has been there to fix it. But I had a problem with my hot water heater and nobody explained to me that anything was messed up. I had a water company come out to redo my water heater that went out and they wouldn't replace it. I had to do it on my own. I spent the 125 to have him come out to be told, “Something about it wasn’t up to code. Can’t do it.” And he left. I called the company up and I said, “Why didn't anybody tell me about this?” I had to put up over $500 out of my own pocket to get me a water heater. Other than that, AHS has been a good service.

My pool maintenance guy said my pump was not working. So I put in a trouble ticket online and within a few hours, I was contacted by SunBright Pool. They arranged to come out and take a look at it. They replaced the pump and it's been fine ever since. It was really seamless. I was pretty impressed. The claims process was all online. American Home Shield made it real simple. I got a response back from them as soon as I punched in my claim, acknowledging my claim and telling me who the vendor was. Then I got a text from that vendor within an hour, letting me know that they had gotten the work order, and then they called shortly after and set up a time. I expected a hassle and there wasn't any. It was done pretty well. So I'm very pleased.

The toilet wasn't flushing properly and the repair guy who came out fixed the issue. He was knowledgeable and knew what he was doing. He has to come back though because the same issue came up. By having American Home Shield, I don’t have those expensive fees come out of pocket. The hourly fees for a plumber and an electrician are expensive but I can pay this one deductible and then have it fixed and that works. I’m glad AHS is around. Everything’s working well and the service is fine. They’re on their game and do a good job.

Working with AHS's rep was pleasant. My issue was diagnosed quickly and a part had to be ordered. That took a week and once it came, the techs had to reschedule to come and put it on.

I didn't have power to the bathroom and I heard from someone within the day. In two days, the contractor was out and the issue was fixed in 30 minutes.

The AC needed freon and the contractor who came showed up on time and fixed the issue. Everything's good.

The bathtub and the kitchen sink had stopped up. I also put in yesterday for somebody to come out that’s electrical but nobody has called me since yesterday. But with other claims, everything was great. I like that AHS has a quick response. I put in a request for service and the techs come out the next day.

I called American Home Shield a couple of times. The first time, they were able to schedule someone right away and he came out and fixed the problem in just a short time. He was great. He was on top of it every step of the way. He showed up when he said he was going to be here and kind of gave me a heads up when he was on his way. He saw exactly what the issue was and took care of it. The second time I called AHS, it was taking a little longer, but it was with the refrigerator. I understand there was a long backlog with that. Overall, the service gives great peace of mind because we came into the house with all these items and we don't know what kind of wear and tear is on them. So, it's nice to know that we have a backup to get things taken care of. I like using the website. It's very easy and the communication with all the parties has been really great, so far.

American Home Shield has been able to do what I needed to do. I had a recent claim for a leak in one of the pipes. So, the techs had to replace the pipe on the pump area. Everything went perfectly.

Everything was serviced appropriately and in a timely manner. The repairman explained to me it was a faulty wiring and also explained how the garage system works. I've never had a garage before, so he was super attentive to that. He got it down in less than 15 minutes, and I haven't had any issues since. AHS is very effective. I reached out to my brother and told him about them.

I'm pleased with the service. There was a problem with the HVAC unit and the claim process was smooth and easy. The technician was very timely and he explained the problem in a manner that was easy for me to understand. I was very pleased with that part. My only issue with American Home Shield is that for the number of years I've had the warranty product, the copay amount has increased dramatically. Because of the number of years that I've had the product, not just that one residence but at two now, the amount is ridiculously high.

The gas water heater was not working. I called the service center. The representative who helped was very patient and provided all the information. That was my first time using the warranty. I provided all the details, and sent the request in. And between 24 to 48 hours, I got contacted by the company, Mr. Rooter. It was timely.

American Home Shield replaced the garbage disposal. We paid 100 bucks for it plus the monthly payment. That was nice. I also liked the contractor. They were quick. However, we got American Home Shield for our air conditioning unit and we've called them probably four times to service it. It's an old unit and probably needs to be replaced. But American Home Shield is not going to replace it 'cause it's so expensive. That was something they made me aware of when I was doing this but I didn't understand how hard it was actually going to be to get it replaced.

The customer service reps of AHS were good. When I submitted a claim, Residential Maintenance Solutions contacted me immediately. They worked on the AC. One of our units is having a wiring problem. However, they’re coming back because the AC still isn’t working.

American Home Shield always responds very quickly. They did great. The tech diagnosed the problem very quickly and took care of it.

When I submit a claim, it has been efficient. Sometimes I'm lucky and it's a couple of days, sometimes it's not. The most recent time, it was our kitchen sink backed up. They were good. However, I don't like the fact that some of the vendors that American Home Shield use, I rate them and they get two stars and some of them are good, some are bad. They used to have it where I could actually decide to choose another vendor, but I don't see that they do that anymore online. And they had done that up to a year and a half ago.

This is my first service request that I had to initiate with American Home Shield and my experience was wonderful. When we first used the ice maker after my husband replaced the filter, there was this horrible grinding noise so he tinkered with it. He said he didn’t know what was going on and we needed to call a service request in. I loved that the lady called me immediately after I submitted the service request and got the email. We chatted and set up the appointment. I even requested for the contractor to call me before they arrived, because I have two vicious dogs so I had to make sure that they were put away.

I've used American Home Shield about four times now in the last couple of years. They’ve replaced a microwave and fixed an icebox twice. The people that worked on the icebox and the microwave were prompt. The service was good, but the microwave had to be replaced and instead of American Home Shield replacing with like kind, they said they couldn't guarantee what color. This is a new house and all my appliances are black stainless. I wasn't happy that they might bring a white one. It's a convection oven, too. It's expensive. I wasn't too happy they'd get one out of their warehouse units and send it up here. I told them no so they gave me the cash value which wasn't quite enough to replace it with. I had to kick in $100 or so. When American Home Shield is replacing appliances, they need to replace with like kind. But as far as the service goes, it's good. They have the contractors here in this town that fix Samsung and a lot of people do not do that.

My experience with them is going pretty well. It started off shaky though. The first time I called, I needed someone to draw my septic tank and they didn't have someone to do that. So, I had to pay for that on my own and that was disappointing. Also, I needed some service for my heating. The first time the guy from A-US did that, it wasn't right and the problem persisted. Three days after he left, my heating shut down. I asked AHS to send someone else who was more experienced and they did. That other technician got it right and the problem was fixed.

The AC wasn't working at all and the contractor got it fixed to where the air and heat are working. They did a great job. That repair was six months of not working with the previous warranty company I had, and on the first visit, AHS fixed the problem so it was a much better experience. Everybody I dealt with and the way I even scheduled that was awesome. It was automated in the best way possible and straightforward. I like it. I would definitely recommend American Home Shield.

My washing machine had started making a loud noise and was shaking. I called American Home Shield and told them what was going on, and they responded quickly. On the day the contractor came, they checked it, and it didn't take very long. Then it was a five to seven days wait. When the part came in, they came back, and it didn't take long. I was happy that they got back with me quickly and fixed the problem.

Overall, the service of AHS has been good. But there have been a few things, especially with our AC unit, where we know that there's a group that AHS uses. But then when we called and asked for them by name, AHS sent us somebody else. Because a lot of times, when AHS sends somebody out, they're sending them out from two hours away. The people that we know that go through them are locals, like in 10 minutes. And we know that they have openings because we've talked to them directly before we called AHS. But the majority of the contractors are good. We haven't really had any issues with them. The tech that came for the furnace was good. The guy was an electrician too. He was able to look at some things that a normal person wouldn't have been able to look at.

I usually call in to AHS and the only issue is that sometimes, there's a language barrier. But that's not that big of a deal. Recently, something was wrong with my washer. The techs fixed it

We had a dryer claim issue during a spike in COVID and the plumber would not come out. At the same time that he wanted to do a video call, we were having a bunch of stuff happening in our house. So, we had to reissue that claim to get a plumber out to fix the appliance in person, not over the phone, because that wasn't gonna work. But that got resolved. Our dishwasher broke so many times and American Home Shield was very positive and gave us a rebate amount. They were not repairing the dishwasher again. It was an old dishwasher, but they gave me x number of dollars towards the purchase of a new one through Lowe's. It took us about six months to get that dishwasher in because of COVID and not because of American Home Shield or Lowe's. Now, we have the dishwasher, the door is not staying shut and it's leaking. But that has nothing to do with American Home Shield. That's just my luck.

I love AHS. We've had it for years. It's like a security blanket. Everything works great, especially now that we submit claims on the computer, so it’s easy and I also get an instant reply. When my dryer went out, it was replaced. I was offered an upgrade if I wanted to pay a difference. But the one that was equal to the one I had was much better than the one I had. I’ve had small repairs, like my stove and my garage door opener. A few months ago when my ceiling collapsed because the water overflowed up in the attic from it, they replaced the air handler and paid a good part of it. Right now, I'm waiting on a part for my furnace.

American Home Shield is doing real well. Recently, a repairman from Sears came on time, was very respectable, answered all of my questions and repaired my refrigerator. He went about it professionally and explained to me the steps he was doing.

My fridge wasn't letting the water flow out at the filter and GE Appliances was out within a few days of putting on the claim to American Home Shield. The fridge was replaced and the whole process took a week. I had a problem with my cooling unit and the contractor came out and fixed that. I like the safety and security of knowing because a friend of mine’s AC unit broke and he had to pay $10,000 out of pocket out of the blue. Knowing not to have to worry about that is worth the price because when I do the math, even if that happens once in 10 years, the warranty pays for itself. It's a great idea to have it, especially if you have an older home. I'm very happy with AHS’ service and everything that I've experienced so far has been great.

So far, AHS's service has been good and I like them. They have honored their contract. But the last contractor who came could have had a filter available when he was here 'cause I didn't have any. Although it's not very far down to Home Depot, I would have paid extra for him to go get one and put it in. But, they don't carry filters on the truck.

I had a leak in my garage, and we didn’t know if it was coming from the washing machine or from the bathroom. I called American Home Shield and the representatives speak English, but they don't speak very good English. I wish there were more American English speakers. But the contractor responded quickly. It was within a day and made the appointment within two days. I was very happy with them. The washing machine people and the bathroom people were responsive. The one thing that I did not like is the plumber replaced all the parts that were leaking, but there was a rusted part that went to the floor and I wished he would have replaced that too.

The claims process with American Home Shield was efficient. The icemaker malfunctioned and it was addressed just fine.

I have four warranties with American Home Shield and they have been good and bad. Sometimes they'll approve one thing, and they'll deny another. It depends on who you talk to on a particular day, and you'll get your problem resolved. If not, you'll have to keep on calling and keep on spending money to get a right technician out to solve your problem. When you call American Home Shield, sometimes you're on hold for 30 minutes to an hour trying to get a representative on the phone to get a redo of the service call. I pay my money faithfully but sometimes I pay two, three times for one service call or even a service call that wasn't repaired the first time.

I would suggest others to get American Home Shield. They answer any time pretty much. Recently, the refrigerator started leaking water and the water came through the wall and into the flooring that was in the living room. When I called American Home Shield, they were going to dispatch Greenway, but I didn't know how to turn the water off and I was trying to see if they could get anybody any sooner. They said they would try to find someone. They did and found Champs Construction. They had a shorter day but left a wide gap of when they would come which was 10:00 to 5:00. I work nights, so I had been trying to get them to give me a closer scale of time.

I filed a warranty claim with American Home Shield and Shield Plus came in. Their plumber opened the covering and told us that the pump was not working because it was an old pump. He ended up replacing the sump pump. We upgraded to a different model than the one American Home Shield had under warranty and they charged us $160 for that one. One thing I would have liked American Home Shield to do was have more clarity on what was covered and what kind of options we had in terms of getting a new device. If, for example, my dishwasher goes bad, I would like to see what is the replacement value American Home Shield would pay me and what are the options if I wanted to get a new dishwasher installed.

Our air conditioner went out and we had no air conditioning in the middle of July for three weeks. They said they were doing everything they could but it was miserable. I had to spend more money on buying a standalone unit just to keep my house somewhat comfortable. The contractor, Conklin Plumbing, was fine. They worked with my schedule and they always do what they can do when they're dealing with American Home Shield. The problem with American Home Shield is they do not allow contractors to keep anything in stock. They have to wait for American Home Shield to ship the part to them and then once they do, they can make an appointment to come out.

A knob was not working and the hot water was not coming. American Home Shield sent a plumbing company who did a terrible job. I asked them to replace the plumbing company with someone else so they sent North Gate Plumbing, and they did a great job.

When I had outlets that weren't working properly, it was a very easy application through the app. Also, the repair people were professional, friendly, and quick. It was good.

My garbage disposal was leaking, so I scheduled an appointment and I got a call back the same day that I scheduled the appointment. That was on a Friday, and the techs came out on Monday. They replaced my garbage disposal, which was surprising, but I'm not going to complain about that, and we were good to go. They did everything in one appointment. I also had an issue with my dishwasher where the techs came out and fixed it one time. Then I had the same issue within the first 90 days and the second time they came out, my dishwasher was replaced. That was for $75 and that was a small price to pay. Aside from that, submitting a claim with AHS is pretty simple, straightforward, and I've never had any issues with getting a call back or anybody assigned. All in all, you may not think you're going to need the warranty, but you definitely will.

Pruitt's Plumbing worked on the water heater and determined it needed to be replaced. It took a week or so to get it replaced.

We submitted a claim for the shutoff valves of the water heater. The day the techs came out, they diagnosed it. The next day, they came back and fixed it.

I call American Home Shield and and let them know I have something going on. The first time was hard because I had a stoppage and my basement was flooded. I didn't know that I had to put it as an emergency, which was my fault. American Home Shield said they called a bunch of places. But this was right around Thanksgiving time so it was gonna take a week, which was time I didn't have. They finally got somebody out. He was there within a couple thousand he was awesome.

There was a leak under the sink and I had a clogged under sink. The plumber who came was great. He saw under the sink that a pipe wasn't tight enough. For the clog, he opened it from under the sink and cleaned it. However, I am about to switch to another provider. I'm not super happy with American Home Shield. They don't have a good selection of contractors. They just take whoever is going to give them the cheapest especially when it comes to the appliances. So far, I haven't had anyone that is with a degree to be a technician that's why I'm still having issues with those appliances. At one point, American Home Shield has to replace these appliances.

My LG washer that's about a year and two months old has been leaking since December. I had three technicians out. They don't know where the leak's coming from. They don't know what's wrong with it. It’s still leaking. American Home Shield hadn’t called me at all. I'm not too happy about the claim process. I can use the washer. It's got a drip pan underneath it. It doesn't overflow underneath but there still should not be water under the washer. They also can't tell me where it's coming from.

I need ductwork and now, I got to pay another $100. It was 75 back then when I first did it. I pay 70-something dollars every month then when somebody comes out, I got to pay American Home Shield $100 for them. The drain person that came out here did a good job but I had to end up paying them $750 for the code to be up to date. This is the first time I used American Home Shield and I’m having a little bit of problem ‘cause I had to fork up more money than they told me I would have to fork up. Also, Draingo took the old water heater and didn’t tell me about taking it.

Sometimes when I call American Home Shield, they have people that I can't understand. They contract outside the States. A lot of times, I don't understand. If I call directly to the office, I still get the same problem. Also, the time for the contractors to come out could be improved. In addition, I had some problems with one of the plumbers and AHS sided with the plumber instead of me. So I was upset about that. Finally, they gave me my money back. That was three plumbers ago. So they don't want to send me the same one. They were supposed to give me my money back, but I already hired somebody else to do the repair work on it, only because they couldn't unclog it. One time, they sent me a man out there to do my heater and it wasn't working. But he wanted to charge me more because he said he saw some problems there. I thought they would just take advantage of me because of my age.

I had a whole lot of things (water heater, a whole HVAC system, and some electrical stuff) fixed and replaced over the years with American Home Shield that would have cost me thousands and thousands of dollars. Initially, the quality of some of the contractors wasn't very good. But I liked the guy with Prime Plumbing. He was very professional. I showed him what the issues were and he diagnosed them pretty quickly and went to work.

The repairman was very friendly, quick, and extremely timely. I was impressed by that. He answered any questions that I had. He came out to look at my oven and my dishwasher. My oven was not cooking properly and the dishwasher would not cycle through when it came to releasing the detergent. He took the little door that was on there and said there was a spring that was broken. He took that off and said it was okay to use it like it is. For the oven, he said it is extremely old and he couldn't find parts for it anymore. It needs to be replaced and I've already spoken with American Home Shield about that. They said that I could go to Lowe's. I’m waiting till this weekend to go and be able to pick something out.

The oven door wasn't securely shutting and keeping in heat and the handle was loose. The repairman from Appliance Care contacted me right away. We set an appointment and he showed up on time. He took a look and told me what he was gonna do. He ordered some parts, called me when they came in, and hooked up the parts. Everything was good. But getting a response isn't always right away. I had a claim before and I had to go without hot water for a day or two. Also, AHS's website doesn't have a lot of options when submitting a claim - just some basic stuff - and if I had more than one problem, I would be unable to list them all out.

My garbage disposal wasn't working. AHS charged me 100 bucks but I didn't know what would happen. Somebody called me and said that they would come out to take a look at it. And when they came out, they decided I needed a new one and they replaced it. They did it the same day. It went really well.

My water heater wasn't heating water. I filed a claim with American Home Shield and they've been good to me. They usually send me an email to tell me there's been a contractor assigned. I use the phone numbers in there, and it says, "You should hear from them within two days." I can then go online and get the contractor information, too.

The washing machine spinning cycle stopped and the water just stayed in there. I described the problem to the rep I talked to and when the repairman got here, he had that knowledge. He brought a part with him that he thought the issue might be. He was nice and professional. He solved the problem and it did not take him very long. The washer has been working ever since.

American Home Shield's responsiveness and coverage are a little bit better than our original provider. There was a leak that was occurring from an upstairs bathroom in the shower down into the room below. So, the ceiling started bubbling up. The techs were able to find that it wasn't a pipe or plumbing issue but an issue with the integrity of the shower. They did a good job.

We're having an issue with the thermostat for our furnace/AC system and the contractor, NW Sundance, has come out twice. They've confirmed that there's nothing wrong with the furnace and they were not able to identify any problem with the thermostat. But I'll be sitting in the TV room, which is 12 feet away from the thermostat, and it will read 68 degrees at the thermostat, which is the temperature that we like, but over in the TV room, it's registering about 73 on some days and 66 on other days. There's a wild fluctuation in a short distance, which makes me think that the thermostat is not being an accurate reflection of the temperature that we're experiencing.

The refrigerator is not cooling properly and is not making ice. If we leave food in there, the food will go bad the next day. The first time we had a contractor that came out, it wasn't fixed. Then, AHS assigned Watkins on there and they have been in our house three times. When the tech first came in, he said he needed to order parts. He ordered the parts then came back out. And he went again and came back another time. But it's still not working and this has been going on since January. A refrigerator is something that is very critical to anybody's well-being at home but they just treated it as if it's something that is not really important.

My experience has not been great. I placed two service calls, and neither one resolved the problem. My refrigerator door wasn't closing and the repairman said he adjusted the door, but it still doesn't close unless you push it shut. That's not how it's supposed to work. It's still dropping ice cubes randomly for no reason. I work at home, so I hear it dropped during the day when I haven't used it in three hours. That wasn't resolved. For our heating and air, the fan is still blowing. American Home Shield could provide better service people. I used to be a home builder and know how things are supposed to work. They're not working right. Also, American Home Shield keeps you on hold too long. The last time, it was 45 minutes. I tried doing it online and it said my contract didn't cover that. I called and they said it did. They had to change something and charge me more. I wasted $200 on service calls that did nothing for me. I'm gonna change providers as soon as I have time to find a new one.

I'm disappointed with USA Plumbing who came out recently. I was pleased in the beginning when they did the garbage disposal. But the tech kept saying that the plug doesn't reach and the cord wasn't long enough but it reached because when he left, I had my nephew go into the sink and it plugged right up. Then, one of the pipes in the hot water heater was leaking and the heater was malfunctioning.

Our ice maker wasn't working and the refrigerator wasn't getting cold. We filed a claim via the internet and American Home Shield made the process easy. After two days, the contractor came out and did an outstanding job. They were done in less than 20 minutes.

We had a claim for our furnace that was not working and they sent out a technician who inspected it and said it was because of a certain reason. It didn't really make sense to us. Then, we had the actual gas company come out. They said, "This is exactly what's wrong with it. It's this one part and it needs to be replaced." I called AHS and I told them. They said, "Oh, but it's been too long. You only have seven days." I said, "The reason why it's more than seven days is I was waiting for the gas company to come out." They said, "Okay, that makes sense."

The heat didn't turn on and I called American Home Shield that morning, and the techs were out within two and a half hours. They did a good job. It ended up being something fairly simple. The lighter switch would attempt to come on, but it wasn't lighting. But it’s working now. By having the home warranty, there was a decrease in cost associated with the repair because I paid just $100 for the call and probably for the techs to come out, it would’ve been 300 at a minimum. AHS put everything out there well since I've been dealing with them and their rates have gone up in the three years that I've had them, which would probably be my only complaint. I was only paying $40-something initially and now, I'm paying maybe $70-something. I've had to call them a few times. So, I'm not sure if that goes into the decision to raise the rates.

I like American Home Shield very much. It has its ups and downs with the people that do the services, but American Home Shield has backed it up. We had a bad experience with the dishwasher wherein Stillhouse Heating and Air Conditioning picked up the service contract and marked it as done, but they never showed up. When I called in, American Home Shield got it rectified. They got ahold of the people that were fixing my washing machine and got it fixed. The repair man was amazing and super polite. He was in here, fixed the unit, and got out. He covered his shoes and wore his mask. I like him very much.

Samuel and Sons got things taken care of, and I appreciated it. They were good at educating me and I learned a lot about my heater. Evidently, I have a smart heater. The repair cost me $75 and had I not had AHS, it would have cost a lot more to get that issue fixed.

The contractors have been good. Our water heater caught fire and the process was easy. AHS is a good idea to get. It's been good using them.

Our water filtration system in the refrigerator stopped working and the contractor attempted to repair it buy they were unable to fix it. The parts they were trying to find were not being made anymore so, we are in the process of finding a replacement. The techs were wonderful and very personable. They were very transparent in terms of the communication so they always let us know where they were and how far away they were. Anytime there was an issue or there was a part that needed to be ordered, they communicated with us right away. I like that American Home Shield is simple. I've only done one claim but the claim process was easy. The customer service was easy to work with as well and things got done very quickly. I'm satisfied. People should look for completeness of what they're looking for, in terms of everything that they want covered, from their piping to their appliances.

Service with AHS has been good and I like them. I just wish they had better providers for the service technician. There have been a few things that haven't agreed with me. I had a request out for a dishwasher that had a timer that was busted. Somebody looked at it, ran through a few cycles and said that nothing was wrong with it. He had to come back another day to fix the washer but the timer never worked. So, I called AHS to get somebody back from that company to repair the timer. They were unable to contact the provider that day. I called the provider myself and said, “Hey, what's going on?” And they said, “Well, we can't do anything for you. You got to go back to American Home Shield.”

I had someone out for my stove and another one for the heater as well. The techs were very good and everything is operating great. American Home Shield is highly recommended. They were courteous, caring, efficient, fast, and well-mannered.

The technician did a good job on the heat that wasn't working.

American Home Shield is pretty good about getting people out here in a reasonable amount of time. When they couldn't find the parts for my exhaust fan in my kitchen and also the parts for replacement on the microwave, they replaced them. I couldn't ask for more than that. They gave me a fair price on the microwave. But I don't have one yet on the exhaust fan. The people that they sent out for my garage door opener were such nice and kind people. It was a father and son that worked together. They got the part and then came right back out. They were here on time. They knocked it out and it worked out really well.

The process of submitting a claim is pretty simple. I go online and I hear back pretty quickly unless it's kind of going into the weekend, then I got to wait a while. AHS could have some kind of emergency service - especially when you're going into the freeze and your ear's not working, it would be a dangerous situation for a homeowner - even if there's a nominal fee or whatever to expedite service in that kind of situation.

My air conditioning unit outside was making a loud clinking noise. The claims process was really easy and very efficient. The technician was very professional and let me know what the issue was and resolved it and I haven't been having problems. I'm satisfied with AHS. It's a cost saver and a peace of mind knowing I can call on them to have any issues with my house resolved.

I like the service of AHS. I am very pleased with the way claims have gone. I had a problem and it was critical 'cause the power went out and they responded. The following morning, there was a tech at the house.

I used to sell real estate and I would promote American Home Shield for my clients. So, when we came here, I went ahead and got it again. In the beginning, I was extremely happy with it because none of my clients were ever disappointed. Recently, Lost Key came out and they were awesome. The communication was awesome. I had been very dissatisfied with American Home Shield though. The thing that bothers me most is the lack of communication and the feeling that nobody gives a damn.

So far, American Home Shield's service is good. I had an appointment for cleaning the furnace and the tank, and the gentleman that was here was good. He cleaned up everything, but he’s gonna come to check the hot water, too.

I just had a claim today and the tech replaced a garbage disposal. But the gentleman I called in to wrote trash compactor but my garbage disposal was the problem. When the people who were supposed to come realized the issue was the disposal, their people said, "Oh, sorry, we can't fix that. You'll have to have a plumber come." So AHS had to switch the company. Other than that, it was a fast and easy process and the tech was gentlemanly and kind. He got the work done. AHS's service has been really good. It's been a great experience having them because I don't have to pay for all the things that I've had replaced.

The freezer was melting down all the way and the techs fixed that. About a week later, my compressor went bad and they also fixed that. Aside from that, they fixed my dryer about three months ago. All the work went well and they were very professional. Aside from that, submitting a claim with AHS is pretty simple. But it's very irritating when I get someone on the phone that I really can't understand. It's like they're speaking a foreign language and they're doing the very best that they can. But that's bothersome to me.

When we bought the house, the appliances were slightly older. So, having The American Home Shield coverage and having the benefit of knowing that if something does break down, you have the option of getting it fixed. Not having to pay for the entire amount is definitely beneficial. The experience with them has been very good. They're easy to work with and the accessibility is great because you can call them or do it online through the app. The tech from Perfect Temp HVAC came out and resolved the issue quickly. Everything is working perfectly.

My ice maker wouldn't work and it was leaking. That went on for a while. It took a bit of time to get through. But the contractor knew what he was doing. They put a new door on the refrigerator with the side that has the ice maker in it. I like American Home Shield. They either fix your product or replace it. Sometimes it's hard to get ahold of the right person. But other than that, it's fine.

When we were using our warranty for our dishwasher, we had problems where to get it serviced before we got a new one. That was troublesome because we had to do several work orders for it. It resulted in us getting a new dishwasher and everything was great. But when selecting a new one, it's what AHS has in inventory. We were hoping that we would get something that was close to what we have that's similar to our existing appliances in the kitchen. Being able to get a new appliance is great. Unfortunately, due to AHS' limitation on inventory, I recommend giving customers a longer window to select an appliance.

The heating unit was working, but it had a terrible leak. The technician that came was terrific. I've been with American Home Shield for about 15 years, and they're very reliable. I'm very happy with them. The only thing is that I'm paying a fairly big amount of money every month, and yet I have to still pay $100 for when they come to the house to fix something. People I know have other companies and paying substantially less, and that annoys me to no end.

Sometimes, calling in for a claim takes a little bit longer and I have trouble contacting because there aren't many people answering the phone. But other than that, it's been good. I called the contractor immediately because the garage door wouldn't close. So, they adjusted their schedule and was able to get out here the same day. The tech was very nice and gave us good advice. He said to call and ask for him if we ever needed help with anything. So, that was great. AHS could adjust the price though, because sometimes it's not even something that should cost $75. I like it when it's something more expensive. The $75 is good but for my garage door, the tech just came and took out something. He adjusted a bolt and that was it. I'm glad that I did it because I didn't know that that needed to be adjusted, but $75 was very expensive for that.

AHS has really made sense based on the fact that we've had to do repairs before and pay out of pocket for the cost of labor. So far, things have been good with them. I've taken advantage of using the warranty for a repair once and the process was smooth. I initiated it online and within a couple of hours, I had someone assigned to me. I just had to contact them and it was smooth from there. I had to cancel the appointment because I had COVID and they were very understanding. They even called back a week later just to check in to see if I was ready yet.

When I apply for services to American Home Shield, a phone call usually works sufficiently. I've been mostly satisfied with their customer service. I've been disgruntled with a few of the technicians but I've been satisfied with most of them. AHS has been gracious enough. If something was not up to my satisfaction, I got another tech. Not everything is gonna be perfect all the time. We're all human. Some people just had a bad day.

AHS's claim process is better now than it used to be. There's difficulty sometimes in understanding the people who work there. Also, for the most part, the contractors they work with are a little subpar. It's hit or miss and you have to use who they use. Even if you have a reputable company, they won't work with American Home Shield anyway. They don't know who the local favorites are, but the people who are reputable around town don't want to be involved with them. AHS could maybe give incentives to some of the local contractors.

My garbage disposal wasn't working. There was a blockage and the tech got that cleared out so fast. He's such an expert. But my issue with AHS is that they deduct money from my account on whatever day they feel like it when I have my draft set up for the 15th of the month. They're violating the EFTA and the FDCPA. That's causing my account to be overdrawn sometimes and I get charged from the bank. I have asked them to go back in the notes and read them to me and they never have records of my call-ins in my notes. So they’re essentially not taking note of my calls.

This company sent out 3 separate people to assess my HVAC system, and now looking at a fourth trip. Seeing as most companies they contract with have a window of 4 hours, that is a lot of time to take off of work for it to be wasted. I am so frustrated at the moment that I cannot give this company a good review.

When we first used American Home Shield, we would fill out a form online of what the issue is, they would assign it to a local contractor, and then the contractor would contact us. Initially, we had responses right away. For plumbing-related and for our furnace, they were great. But then when we tried the last two times with the furnace, they said they had so long to assign it to someone. We must have hit our pre-set limit that they have in their own heads. Then when they did assign it, the people didn't come and didn't come and didn't come. Then they were supposed to order a part, and it took them five days to even put the order in then wait another week, and this was on our furnace in the middle of winter last year.

The icemaker was not working and ACT Appliance did really well. They came out three times. The first two times, they tried to fix it, but it couldn't be fixed. They tried different ways to avoid having to replace the whole thing but essentially, it didn't work. The third time, they came back to replace it completely. Overall, American Home Shield is pretty easy to work with and they're timely.

A kitchen ceiling light burned out and a ceiling fan wasn't working. Electrical Service Professionals fixed the ceiling fan but unfortunately, as usual with Home Shield, there's always something not covered and the light wasn't covered. But the electricians came out very promptly. It was the fastest service I've ever seen from Home Shield and they did a good job. Other than with the coverage that Home Shield gives me, I'm happy.

I had a great experience with Sears. Our built-in microwave had stopped heating and they had to replace a part. It was about a week after they came to get parts in. I was very comfortable with the techs.

Service with them has been pretty ideal. I'm very content with the home warranty. My first claim was for the heating unit downstairs. AHS was able to contact a company and have it rectified within days. Recently, I had to test one of the AC units, and it was not working properly. AHS called a subcontractor company and they assessed the damage. They got the part replaced and installed it. The techs were very professional.

The air conditioning and furnace were not running when you turned it on, even though the thermostat was working. I put in a request that morning, early afternoon, I had someone here. They responded very quickly. The guy was very polite and professional. We got it taken care of. It was resolved in five minutes.

I called American Home Shield by phone because I was on my way to work and had a flood in my garage. I told them the water heater was broken and this was Saturday morning. They said they couldn't get anybody there till Monday. I said that was unacceptable to have all weekend with no water. They told me to turn my water off. I asked if I was supposed to go a weekend without water. I pay $600 a year to American Home Shield. They changed their tune and said that they would send someone out that day. They sent someone out but we still had no hot water all weekend because they couldn't come till Monday to put the new water heater in. The repair guys came early Monday. It would have been nicer if they did it on the weekend. American Home Shield has always managed to resolve issues. Especially one of our previous homes was a lot older than this house. We had to wait a long time for them to get to certain things, but, eventually, they fixed them.

My pipe had busted and the repair guy was nice, very professional and explained everything to me.

American Home Shield is a wonderful company and having them saved me quite a bit of money. We bought our house about three years ago. It's an older home and some of the appliances needed to be repaired a couple of times. And there was always someone out quickly to repair them and get things up and running again. The claims process for a plumbing issue in my shower was easy, fast, and effective. I had a great experience with the technician. He was very professional, quick and thorough.

We had a short in the oven and stovetop. A gentleman assessed it. He was a very efficient and polite young man. There was a piece that had shorted and that needed to be replaced. He promptly ordered the part and he called to let me know that the service would be scheduled within two weeks and what day. They text right before someone comes to let you know that someone is on the way. The gentleman was here early. He replaced the piece and my appliance now works perfectly. He did an excellent job. Everybody I had come to the house, so far, has been very polite and knowledgeable. American Home Shield offers ease and convenience. I like the affordability in the long term. Every monthly payment is worth it. When you have to utilize the service, it’s there.

Our air conditioning stopped working and was not blowing any cold. The tech had to replace some parts on the AC on the roof because we’re in a condo and the AC was fixed fast. I love that American Home Shield is only $75 to get something looked at. I would recommend it. It gives me peace of mind, especially since we're not the original owners of the home and it's also cost-efficient. I have been really pleased with everything so far.

My dryer was making a very strange noise. They sent a tech within two days. After the first call, they offered a second one as a virtual call with the technician. So, we did that and then he knew what he needed. He told us to hold tight and let him order the part and that they would get back to us when it was available. It took longer for the part than initially expected. Other than that, the gentleman was on time and very professional.

My bill for my heater was 200 and then it went up to 3 something, and there's only one person in the house. I knew something was wrong with it. When I talked to my power company, they told me to get the HVAC looked at since that was where the majority of the bill came from. I did a little chat online with AHS and they got some information, which was quick. They called the people for me. I called them on Friday and I got my appointment on Monday. The heating people came out and it took 15 minutes tops. They found out that the people who I bought the house from had the wrong thermostat. I was running emergency heat the whole time. I definitely will keep AHS. It's 500 a year and the deductible is only $100.

My tenant was claiming that the water was not refilling in the tank of the toilet. I submitted it through the website on the computer and the response was very quick. The plumbing company came and took care of everything. My tenant said they explained what they did, showed them the parts they took out, and then showed them the parts that were replaced. Everything has worked out very well any time I’ve had to call AHS.

The two times that I've used American Home Shield, the issues have been solved very quickly. I like the promptness of when I put in a claim, the fact that AHS will have somebody out the next day is really nice, and very transparent. The contractors are professional and know what they are doing. And they fix every problem I've had. The recent one was for my furnace, just to get a second opinion, if it was going out or not. If you blow out cool air, the thermostat would shut off. So when the contractor came in, they checked it out. They adjusted the temperature and fixed it.

We used AHS within the first month. I happened to walk out to the garage and found a leaky hot water heater. I was afraid they would decline it because we had just gotten the policy. But they did not. They took care of it. There were two different technicians. The first guy that came out was there for no more than five minutes. The second guy that came out had to install it and he did a good job.

I had an issue with the ice maker in my freezer. I didn't have any issues requesting service with AHS. It was convenient. The guy came in. He was in and out. He looked at it, and he said, “Okay. I'll order the part. I'll let you know when it's ready.” He let me know when it was ready and then he scheduled another appointment, came in, fixed it, left. It was so easy.

My toilet was running, so I put in the request with American Home Shield on the internet and their website was pretty easy to navigate. Then, I waited about a day and realized that I hadn't heard from the contractor, Aaron Plumbing. I called them at some point as it was a little confusing to me how I was supposed to be contacted after I put in the request. I got the information to Aaron Plumbing from an email and a text. But sometimes, the message said that they would contact me within 24 hours and sometimes it said that I should contact them. So, I contacted them and it seemed like I got an answering service. Then, someone said somebody would contact me and a couple of hours after I called, somebody did. All in all, it was a good experience.

Hers & His Plumbing came out when there was some leaking from the toilet. The plumber had to replace something and had to come back out. He came yesterday and everything seems to be fine now. American Home Shield is efficient. They got the job done. I had to jump through too many hoops, being the guy had to come twice. That was a little annoying but I got what I paid for it. The problem was solved, so I'm happy.

I had a plumbing issue and that was resolved with American Home Shield. The technicians got the job done, but I'm very cautious of covid still and I was very uncomfortable that the technicians walked in without a mask and asking my comfort level for a mask. Whether vaccinated or not, I still have people wear masks in my home. Also, the prices can be more reasonable. It was still a $100 fee for a technician that was only there for about 30 minutes and I'm paying $80-plus a month.

I thought the fan was just blowing and there was no heat going, but it was fine. To try to save money, which is probably the worst thing you can do because it costs you more, I used a Groupon thing. The guy came out and he was sleazy. He tried to upsell me and I didn’t trust him. I had an assurance it was gonna cost me more, which was when I called American Home Shield.

American Home Shield is great. Recently, I did a claim for the washer and the refrigerator. It took a while but the repairman got out here and looked at both appliances. He needed to come back for the washer with a part. He's wonderful. I'm waiting on something having to do with the washer as apparently, that is gonna be replaced.

The service with American Home Shield is fine. My freezer was freezing up and running over with water in the icemaker. Also, the dryer motor was out. The guy that came was really nice and very thorough. But he has to come back because he put a part or two in the refrigerator and it's still running over with ice. Then he's got to come back for the dryer because the timer is out.

I couldn't be with a better company. I had a valve pressure done on my water heater and they took care of that. Every time I called them out, they take care of business. The last contractor who came when we were feeling down made us smile. He let us see what was going on to give us a better understanding. He didn't rush and did things right. American Home Shield is the fastest I've seen. I'd recommend them to anybody. They are my number one. I won't trade them for anybody.

I rented a house a couple of years ago that had American Home Shield and I saw the benefits of it. For my first claim, the dishwasher wouldn't cycle and the contractor did a great job. They replaced the motor and then, they found another issue while they were there. They were able to replace whatever it was that they needed to order and they wrapped it up last Monday. The contractor was slammed and it took forever to get it done but that's the unfortunate world we live in right now. It wasn't anything crazy. We understood, going into it, that it was going to be a little bit. It takes a while to get parts because of supply chain issues and you got to be patient, which no one likes to hear.

AHS's service got a little bit better. When I put in for a request for service, I got an immediate response. I needed a microwave replacement. The tech had to submit paper to AHS and I received an email from them to pick out a new microwave. So, they've been pretty good. When you need the service, they comply with the contract.

Having AHS has been pretty easy for the most part. Every once in a while, I run into a bad telephone operator. But other than that, it's been pretty seamless. Recently, the motherboard of my system got broken and it had to be replaced. It was about two weeks from start to finish.

The service that the contracting company provided was great, but the service that American Home Shield provides is a bit choppy at times. For this particular ticket, it was too smooth. However, their customer service is horrendous. It's almost as bad as Comcast and that’s a lot.

My refrigerator water filter was leaking, and the tech got it fixed in a couple hours.

I'm enjoying American Home Shield. When I needed something repaired, they get somebody right out for me. The contractor they sent for my claim was very knowledgeable and helpful. He figured out the problem what had happened. With AHS, I pay for it monthly. So, I won't have to pay 1,000s of dollars all at once. This was something we liked. I made the right decision going with them.

There was some kind of a relay that was defective that would not allow the AC unit to kick on. The techs showed it to me. It was a swollen and screwed-up and our unit would not cool at all for a couple of days. So then, I was trying to decide whether I'd wait till it started to really get hot because, down here in New Orleans, it's off and on. The weather's been crazy. But then, it was just too hot. So, I called and American Home Shield sent out Higginbottom. They've been here before. They're very good. They come in and get the job done and they're gone.

AHS is very professional. We're happy with our contract and the customer service that we received from them. There's nothing that we don't call them for that they don't go above and beyond to try to get it corrected. I've had not one problem with them. For our recent claim, the oven was too big and we had to send it back. During the process, I couldn't order another one because they were out of stock. I called American Home Shield to reorder one close to the size. The gentleman that I spoke with told me that I would have to wait and just keep checking to see what came back in stock. I found one, and my husband made the modifications to what we needed. The gentleman got Carolina Appliance to come and bring it out. They came and installed it. Stayed as long as they needed to see to make sure it was working.

Submitting a claim with AHS was very easy. Once I hit submit on the app of AHS, I heard from Performance Care within a few hours. They scheduled to come two days later. The tech that was sent was quite professional and quick.

When you have an issue in a home, especially with a garbage disposal down, you go through a number of prompts to get ahold of a live person at American Home Shield, and then by their contract, they have 24 to 48 hours to respond. There is no emergency type service. If the issue happens on a weekend, then you have to wait till Monday where they would contact one of their providers. But when we had a down garbage disposal, we could not cook food reasonably well because of that condition. We were refraining from throwing garbage into the trash can because it might cause some problems with our ecology.

Submitting claims online is okay. But I can't go into detail about what’s going on with my appliances. They just let me pick a couple of options. And if I call them, I'm on the phone with them for five hours. But the contractor was quick. They found out what the issue was right away. But I still have two claims that are still open for my washing machine and my refrigerator. I’m waiting on American Home Shield to contact me because they're supposed to replace the refrigerator. And the washing machine, we're waiting on parts.

My inside and outside unit wasn't kicking off. The inside unit would be off, but it's making this humming noise. But my outside panel would be go on when the unit was off. So, the contractor replaced something. My husband said everything went well. They were there for 30 minutes. It was fast.

One of the AC units in my house suddenly stopped working. The techs that AHS sent were really professional and nice.

AHS has good service. I had some air conditioning problems but those were fixed. The process was simple and I had an excellent experience with the techs.

Not enough of the people at AHS speak English well enough to understand what I'm saying. And I'm educated and fairly articulate. I get tired of being told that they're to take care of my issue and it doesn't get taken care of. I complained and complained three months ago about something that was going on. I got charged for it and I wasn't supposed to be charged. Then, no matter how far I tried to run it up the ladder, it seemed like everybody wanted to be a damn pit bull and blocked me. I continued to ask to speak to their supervisor but they'd insist that they could handle it. But they couldn't. I've been promised that people would call me back and they never called me back. I was assured that they'd have a supervisor call me back, but they didn't call me back. Their service sucks.

My heater wasn't working. Once the techs were out here, they were great. But, I've noticed that with American Home Shield, getting them out doesn't happen very quickly.

The heater wasn't working in the home and there was a leak in the system. Working with the reps was easy. They gave me the information I needed right away. When the techs first came out, it was a windy day and even though I had told them the system was on the roof of the house, they still came out. Because of the high winds, they had to reschedule. The techs repaired it but I had another issue after that. They came out again and the guy said he missed a little well in the thing. They repaired it and didn't charge me again.

The door on my washer locked up going to spin cycle and we couldn't open it back up. It just threw all these codes and won't do anything. I did a claim online and it was easy. When I got the repair company's name and location, I was glad it was a local company. I live in Highland and they're from Highland as well. They put in a new electrical board in my washer. However, considering the money that American Home Shield put into it to repair the panel board and the age of the washing machine, I thought they could have just given me a new one for the same price as replacing the board. Other than that, they have been easy to work with. To speak with a representative though, you have to wait on hold for it. Still, I'm glad I got American Home Shield because I've used them quite a few times. I would recommend them.

I like American Home Shield. We had a failure in our garage door. I made a claim, and the next week, somebody came out and fixed it. So, it worked well. He’s actually been in my house before. He's a good garage door person. So far, it's been a good experience.

The icemaker was freezing up and I had to wait about four weeks before Complete Home Solutions got the parts in. Then, they came out and fixed it.

Something was wrong with my faucet and the water kept shooting out. When the guys got here to fix it, it's something I could have done myself. I paid $100 to have it fixed and all it needed replacing was a washer. But I'm very happy with American Home Shield. I'm a woman and I don't know how to fix things on my own, to pay $100 to have something fixed that could have cost $600, AHS is good to have.

The furnace had a leak and putting in the claim was not as bad as it had been previously. I had had another issue with some plumbing about four months earlier, and it was a whole different thing by the washing machine. It was not easy to get in touch with AHS but after we got in touch with the company that AHS contacted to come and do the work, they came out three times to try to fix the problem over a month and a half. They had even gone to a situation where they ordered a pump to the washing machine and it didn't fix the problem.

The service with American Home Shield has been fantastic so far. I had a claim for a dishwasher and it got resolved yesterday. The other claim was for a garage door and it was resolved the same day. The techs were professional. Having American Home Shield makes things seem simple. It’s a one-stop shop and there is no hassle besides having to take some time off and be home for the technicians.

The whole track had come off of the top rack of my dishwasher so it was broken. I placed a request for service from American Home Shield and techs came out in two days. I've had American Home Shield for multiple homes. I've had them since 2015. We've had some big projects with them like our furnace was getting trouble and we had to change it. For the most part, the home warranty works well. It's just when you want to have an immediate or an urgent scenario, they cannot guarantee a quick turnaround always. That's the only negative part.

When I call for service, there might be seven or eight days before somebody comes out. Then, the contractor comes out, fixes the issue, and it would go off the same day. The 24 hours to 48 hours starts over every time they call somebody new. I had a water heater claim and the contractor fixed it but it went out on the same day. I had to wait another whole weekend to another week for AHS to send somebody different. They sent Prism Plumbing Systems and Prism fixed it. Then, I had to wait another four days for the same company to come back and fix it again. I had to pay two additional $75 for the same problem because between the first and the second one had been 30 something days. Also, I went without hot water for two weeks straight but they told me that there was no way I can get an emergency work. They don’t consider that an emergency.

Having them is way cheaper than calling a service rep out. My freezer quit working on my refrigerator. The guy thought the issue was the motherboard so he ordered it and put it in. It's been working. I've had a great experience with AHS.

I’ve used American Home Shield a few times and it’s definitely a quick service. With my recent plumbing claim, the company that came out was professional. The guy from the oven claim was good too. The only thing is that they don’t have an app. But I'm enjoying them so far.

The control panel on the oven needed to be replaced. I submitted the claim back in November and there was a breakdown in communication between American Home Shield and Coastal Appliance. It was at the time when supply chain was backed up and there was a delay on the part. Then the original order on the part never got to the contractor but American Home Shield marked it delivered. Coastal Appliance went above and beyond in working with American Home Shield to get the part reordered and to finally get it installed. It saved us a bunch of money. That was $1,000 control panel. The technician was fantastic. We were in communication over the course of many months trying to get the part delivered. It would have been so easy for him just to write it off. American Home Shield also replaced the water heater last year that again saved $500. It's more than paid for itself at this point. Everything that we've ever needed to get fixed got fixed.

We had the control panel on the range replaced. The claim process worked fairly seamlessly. AHS seems to go in series. I don't use them for a while and all of a sudden, a number of things happen. At the end of the day, it's breakeven. It's nice to have some kind of insurance to cut the cost down at the time of any service calls.