American Home Shield Reviews

I recently had an issue with the heating's flame sensor. Using American Home Shield worked.

There was water dripping from the pipes. Our pipes are up in the ceiling of the basement. We have a fully finished basement. So, that was a problem. We had it fixed once. Then another leak appeared somewhere else on the line about a couple of weeks after the first one. The techs who came were young guys. They were very sweet. They were saying that we probably had to replace all of the pipes in our house, which would mean total destruction because everything was bad enough that when they finished, a lot of the ceiling has to be replaced. They were nice guys. With American Home Shield, it's nice to be able to call, and know that you're gonna get somebody out here quickly or quickly as can be. Usually, things happen on Fridays around here. So, we were happy with them.

American Home Shield is great. It’s definitely worth having. There's no hassle with them. They replaced the fridge. The contractor was respectful and timely.

We had a garage door repair and an electrical repair. The claims process went smoothly. The technicians were professional and friendly. They got in and got the job done. The service was fine. It's beneficial to have American Home Shield because if something breaks down, all you pay is the 125 bucks and then they come in and take care of the rest.

I had an AC issue and the tech got it fixed the first time around. He was fine.

The pressure coming out of my well was low and the guy from Dave's Plumbing was awesome but they took the $100 and then turned around and took another $97. I haven't been able to get in contact with anybody and I would like for somebody to explain to me why they did it. Other than that, American Home Shield is awesome. They help you out and do a whole lot for you.

I'm starting to become very disappointed with American Home Shield. The first time I dealt with them, I understood the problem. Because of Covid, it was hard to get ahold of the product. I waited until it came but since then, the two times I’ve tried to use them, I still don't have a satisfactory solution. The company here told me one thing and I can see on some parts what they meant but they led me to believe that AHS turned me down as far as what I wanted fixed. It turned out they hadn't even heard from them. I am not satisfied with the service. On this last one, they were timely and I cannot complain about that. They came but they found reasons why they couldn't fix whatever it was. I went back and looked at the paperwork, and I found that they could fix it no matter what or we could come to a solution. But I haven't heard back from the company.

I noticed there was a moisture spot on one side of the wall. It looked like there was a hole in there. I did have a picture on that wall. So maybe the picture put a hole in that pipe and when the nail was pulled out, it started to leak. The gentleman came out and checked it. He lost his tool and had to come back and check. But other than that, he was great. I still have a hole in my wall and American Home Shield is supposed to have someone to come out and repair it. When the contractor did the repair on the pipe, they said, “Okay, it's gonna be a big bulge in the wall. Or we can redo the whole pipe from top to bottom, but that's gonna cost you $1,300.” I told them, “Okay. So let's just stick with 500.” They said, “Well, whomever you guys send out should be able to shave some of the sheetrock so that it's not so bad.” But I'm kind of worried about it.

The garage door was an old unit with a mechanism that couldn’t be replaced. So, the motor had to be completely changed. The tech did great work and was very nice. American Home Shield’s service has been good. The people at the call center are genuinely eager to help me and the service responses have been very prompt. AHS has saved me some money so far.

I've been satisfied with AHS. Recently, our plumbing was backed up with water. The contractor contacted me via text to schedule. The service provided was very good.

I sent in the claim online and then they called me for making a schedule. The contractor was nice and they did their work very great. The tech ordered the part and then he got back. Luckily, he could get back on the same day. So after finishing the other work he had, he came back to finish the furnace because we have baby and it was cold. He thought we really needed to fix it today. That's why I really appreciate it.

I called American Home Shield for my water heater that was leaking. I was in a rush 'cause I have a special needs person who lives with me, and we can't go without hot water. A repairman came out three days later and looked at it. He said none of the fixtures were up to code. I did a research and to me it seemed everything was up to code. I said, "Alright. Let’s get the estimate and see what they'll cover." American Home Shield would cover the water heater, but they would not cover any of the accessories for it that were said out of code. It would have been $600 out of pocket for them to put the warranty water heater in. We had to make sure our home was permittable (fire extinguishers, carbon monoxide testers, sensors). I didn't understand why the interior of the house needed all that when my hot water heater is in my garage. The repairman said it would be two to three weeks to get the permits to put it on.

So far, American Home Shield has been working to my advantage. I call, make an appointment, and someone comes out and fixes the problem. I just pay a flat fee, and I like that. Recently, there was a leak in my kitchen floor. A guy showed up and figured out that there was a clogged drain. He snaked it out. In 20 minutes, he fixed the problem. It was wonderful.

The old owners caulked around the tub drain and some of the caulking got down, so it caused the water not to go down the drain. I made a claim with AHS and the techs came out. They had to get the old caulking out the drain and it started flowing well. They were very friendly and professional. And they explained the whole process.

The air people stressed me. The first one that came out said I need a new unit and submitted it to American Home Shield, who said they could only pay for 2,000. They tried to sell me upgrades so they could do it. What they recommended was 9,000 and something. There was a bunch of stuff they wanted. The cheapest that I could get was 5,000 something, and AHS would pay 2,000 something, so I had to come up with the rest. They had convenient financing available for me. And all I had to do is apply, and I said no. I asked, “Can you fix whatever to be fixed just to get cool within the $2,000?” They said they couldn’t do that.” So, they would take me to the cleaners. I was very upset.

I love American Home Shield. If I have an issue, they always make sure that the contractor calls me in a timely manner. The contractor came in and knew what they were doing. They fixed my kitchen sink and bathtub, and they did an excellent job so my water is not running. I would recommend American Home Shield.

We had a dishwasher in the unit that was leaking. Fridge Worx came out, checked the problem, and ordered a motor. That took three to four weeks. When the motor came, the contractor installed it. At that time, nobody had been occupying the house. Once we occupied the house, we used the dishwasher, and it was leaking still. I tried calling Fridge Worx. I spoke to the one who would come out to the house. I explained what the problem was, and he was surprised. He told me I'd have to call American Home Shield so they could do a re-dispatch.

American Home Shield is a good deal. They called me and said I had a free rekey. They said, “It's part of your policy to get your home rekeyed. When would you like to do it?” We had three locks rekeyed and the tech that did that was very good.

We called American Home Shield because they were offering a free furnace check before winter came. We just purchased this house because we just moved to Missouri in March and we never had that checked so we had that checked. The collector box was cracked, which had been leaking out carbon monoxide. I had to call AHS back so that I could get Julian's Heating and Air back out so they could replace the part. Initially, I set it up online but the only way I'd be able to get Julian and get his company back out is to call them and tell them that I wanted Tim, the tech, sent back out. Otherwise, you'd go in the queue and they would send whoever's available. We liked Tim so I called AHS back and then, I just paid the deductible over the phone. I would recommend AHS. We had them in Colorado for that house, too, and it's always come in handy, especially when you start having appliances that are getting up there in age.

We have more than one policy with American Home Shield. In one of those, we have experience for years filing claims for the AC unit not cooling, and they would send out technicians. There had been multiple air conditioner claims on that property address over the last five years, and every time we opened a claim, it was for the same issue. The unit was not cooling. They would come out and they would check it, and they would tell us there was nothing wrong.

I used AHS when the refrigerator went bad. They sent someone to come out and look at it. There were two different issues. They weren't able to find parts for it so they replaced it. I paid some out of pocket.

AHS sent somebody out here to check the electricity in the kitchen, but he said the warranty didn't cover the light socket behind the fluorescent lights up in the ceiling. But other than that, AHS has been great and so far, they have addressed everything that I needed them to come out and check and fix.

We have been enrolled for three years, and the service has been great. We love American Home Shield. It's very beneficial when things break down. I was having to go to the laundromat because my dryer broke down, and right now, my refrigerator is freezing up. So, I gotta wait for a couple weeks till I can get the $75 so I can have my refrigerator looked at.

Our AC was leaking and they sent a vendor out to check it out. They were good people. But they did not resolve it. There was a particular service that was not covered by American Home Shield. The rate that this particular vendor was charging was a little bit way too high. So I had a third party provide that service. But overall, American Home Shield is good to have, especially being with the response time and scrambling to find somebody to be able to assist you is also another issue.

We had a problem with the range hood. American Home Shield sent East Coast and they did a great job. I like their timeliness. They're professional. They took out the mainboard and then fixed the part. Then they came back with the fixed part and they put that back. Everything works well now.

Getting a home warranty is worth it. My water heater broke, and I got a cash value. The tech was good too.

AHS initially sent Action Plumbing out here and he was rude. He asked why was our water turned off and left without doing anything. When we contacted the other company, Short's Plumbing and Drain Cleaning, their tech immediately knew who we were talking about, so evidently, it's something that he is known for doing. The tech from Short's Plumbing and Drain Cleaning was very professional and I told him that he is the person that I would have wanted to come for all the service calls that I've had since I've been dealing with American Home Shield, from the incident with the air conditioning on down. If every company had the customer service skills that he had, everything would be superb. He told me what the problem was and said that he would submit the report to American Home Shield. And even after submitting the report, he gave me a call back to follow up. Normally, I just get something from AHS but he did that himself.

The tech was amazing. He fixed my issue. It's very hard to find contractors and American Home Shield does it for you.

The tech from Mae Dae Electric put a battery in my light for my fan to come on in my bathroom. It took just a few minutes. I have been meaning to call American Home Shield because I've been with them for a long time and they keep going up with my payment. I was paying 77.99 and I noticed last month, I didn't see that figure on there.

We just purchased the house and we had it rekeyed. The contractor put them all to the same key and that was amazing. They were super helpful. They did a great job. When the washer stopped working, American Home Shield sent somebody out the next day. He fixed it really quickly and we could do our first load of laundry in our new house.

The AC unit in the house was not producing cold air. It wasn't really working at all. The gentleman who came out was lovely. He was on time and a good communicator and explained everything. He was very helpful. Apparently, some part that helps produce air or push it through was broken. So, he replaced it and everything's great.

I couldn't get contractors scheduled when I wanted them to come. But the recent technicians were knowledgeable and thorough. What I had to pay in total was what I would think to be reasonable for any type of insurance. The headache that I would experience when I would have a major system failure, and $925 versus $4,000 is immeasurable. So, the overall experience was good. I would recommend American Home Shield to other individuals who are looking and shopping for homeowner system insurance.

I wish AHS had emergency service calls on the weekend. I had an issue with the refrigerator, which happened on a Friday afternoon, and the contractor came out on Monday. Then, they had to come back because they had to order a part. But they were excellent and the refrigerator has been working perfectly.

Initially, I wanted to see if the AC could be hooked up. When the tech came in, he said that the wires were cut and I would have to call to get an electrician to come in to do the wiring. When I had the electrician come in that one day for the kitchen light, he had to fumble around over by the breaker box. He said that it could have been done and it didn't need an electrician. It just needed him to put the wires back together. I wasted $100 there.

I love having the policy because at least I can have somebody that comes and I'm not paying an arm and a leg. I did that before I joined AHS, and it was a lot. With them, their contractors come out and fix the situation regardless if it costs a lot or a little. Recently, there was a leak coming from my sink and I couldn't figure out where it was coming from but it was building up and flooding under my sink in the kitchen. American Home Shield couldn't schedule the contractor right away and it took 5 days but when they came, they came on time. They went and got a part, came right back, and fixed it within an hour.

We've used American Home Shield on several different items. The companies they've used have been responsive and fairly quick in most instances. They have very tight control of what they do and don't, which doesn't always fit really well, but I understand that. So, it's worked all okay. Recently, GM Air came out. They were very responsive and did a good job.

Last year, I tried to fire American Home Shield but I ended up getting them back. I gave them one more chance and they did great. My water tank suddenly died. It had water spewing out of it. AHS got the repair guy out here on time. He only took a couple of days and was professional. He didn't have to keep begging them to get me approved to get what I needed done. He told me that I got to pay for the copper piping. I called AHS and the lady said that it was not covered. I was thinking why it was not. There are pipes that have to be connected to the water tank. I had to come out of pocket to pay for the piping, which I hated. Still, the repair guy was very professional and AHS needs to keep him because if I have any plumbing issues, I'm calling him anyway. I would recommend AHS if in the future, they keep working like this.

I'm very dissatisfied with AHS. My air conditioning went out. I sent a letter to them when I requested that they reimburse me minus my deductible for the $497 for the breaker that I bought. But I haven't heard anything back from them yet. But I had a claim for the ice maker on my refrigerator and the tech was prompt and wonderful. He did a great job, did it on time and kept me abreast of what was going on.

Our AC stopped working and we turned it off. Ed, the tech fixed it and had our AC working in no time. He was very nice. We were happy to have AC again. But this summer we had to replace one of our AC units because they couldn't fix it. They got a little too picky, which bummed me out and we just took the cash-out option. Other than that, our experience has been pretty good so far and I'm happy with AHS. They've been good to us.

The tech was fine. He didn't leave a mess. Give AHS a shot. Everything is expensive, but considering what it saves you in overall cost, it's worth the money.

American Home Shield got me connected with a plumber. He was out there by the next day. But that was a Friday, and he said it had to be replaced. And he would get together with AHS and go over it. I told him I wanted a different type of faucet. So he said, “I suggest that you tell him that you want to do the buyout thing.” It seemed to be good, except that they never got back to me. He said, “You should be getting a call, saying that this is okay to do and everything.” But I never got a call back from AHS. I had to call them to say, “Okay. What's the next step? What are we doing? This is what I want to do.” But we went through that. And I had already, by that time, gone down and bought the faucets I wanted. And now I'm supposed to send a copy of it.

There was a crack on one of the ducts in our central air unit. The techs came out the next day, got in and out quickly, and cleaned up their mess. They were great. With a home warranty, I'm able to get someone to come out quickly. Very often, when you're waiting on a manufacturer warranty, they take longer to come out, and they usually don't come prepared. We had someone come out for our refrigerator once, and they came and didn’t have the parts. They had to order them. It wasn't as convenient.

The water was leaking on where we fill up our glass out of the refrigerator, and the techs were there within a day. We had no problem with any of them. They were friendly, did the job quick, and the unit got fixed good.

American Home Shield has been helpful. I don't do a lot of claims, but when I do, I get service right away. The platform is easy to use. So I'm pretty happy with it. When I had a contractor come out for the garage door, they came in for five minutes and the tech said, “We need a crossbar across the door for it to be able to last longer.” Then he said that's not covered by American Home Shield. So it was just to diagnose that that was needed. But it was okay because I understand that I don't pay for the most premium membership. So I understand that some things are not gonna be covered.

The contractor came in and it was one guy. He came in, diagnosed the ac. I've had them for years in California. But I hadn't had them in Nevada. So when I found out they were out there, I contracted them for my heating and air conditioning. And they told me that it couldn't be repaired and I would have to replace it. And I was sick. So, I said, “I'm gonna go on and have a second opinion.” I called American Home Shield, and they sent out their technician and said, “We see you don't have any Freon. For one thing, you don't have any. It’s bone dry.” But they said they didn't cover the Freon. They said I would have to pay for that. So, that was 800. Compared to 11,000, I would take the chance.

Spartan Plumbing, the contractor, came out to address an issue with my water heater. It was on but in an error state and not making hot water. They came out first to assess it, order parts and then to replace parts. Then a third time, to replace a final part. Since then, it has been working fine. American Home Shield did what they were supposed to do.

American Home Shield is worth it. Their service providers are reliable and they get back to us quickly. Recently, the ice maker had some issues. When we figured out there was a problem, we didn’t like the normal operation hours, so we did the claim online which was awesome because it’s step by step. The service provider got the parts in and fixed it.

American Home Shield's rep was helpful. A motor was replaced in one of the ACs. I might have to call the rep for another service because the other AC is not working either And I want the same technician because they did a good job.

I really do like American Home Shield. I like doing my claims online. It's fast and convenient. The technicians are really good. I'm really happy with the whole service.

The only thing is that the yearly rate going up hurts the pocket. But overall, the service and responsiveness are good. This year, I had a microwave that started to have fire coming out of the place where the waves come out. There was a solenoid that was fried. The tech fixed it and now my microwave is working. I've been recommending AHS to my friends and family. I've had a good experience with them.

So far, I like AHS. They did a splendid job on my microwave replacement. I started with the online process. After I filled everything up, it was like, “You can do a video call. Call this number and they’ll walk you through it.” I called the number and it made me do a video call on the microwave, the product tag, model number, and year of manufacture. They said a contractor would come out to see. The contractor called me and came out just to confirm the details. He said it was supposed to be a replacement. Mine was an old microwave, so he wasn't sure they would have the part. But he will put in the order anyway. If they didn't have it, they would send me an email to ask me to pick a new one and that was exactly what happened. We selected a new one.

If I could give AHS negative stars I would! A home warranty is supposed to give assurance that you can quickly, easily, and at minimal cost repair your home with quality contractors. AHS DOES NOT OFFER THAT! They take your money year after year and send subpar contractors who either take forever to get around to providing service OR they do shoddy repairs that you'll end up having to have redone and paid again. Then when you try to dispute with AHS to get the service you've paid for for they give you the run around. When you finally get someone on the phone they are unhelpful and show such a distain for your issues. To get resolution in one case, I had to involve the BBB because they would not even call me back.

On 06/10/2022 I opened a ticket and paid the $100 to have my Heat/pump checked because it was blowing fuses. They came out and said it was just a bad fuse and put in another. And they recommended I have it cleaned. Which we did by another company. It worked for 1 hour before it blew the fuse. I left on a 3 month vacation. I came back and it still was blowing fuses. On 08/30/2022 I opened another ticket with them. I paid another $100. This time I asked for another company to come out since I did not trust the last one. The new company came out and said the Compressor was bad and needed replacement. That the issue with the fuses was that the compressor had grounded itself. But I would have to pay $700 out of pocket for the gas. I told them okay do it. On 09/02/2022 They ordered parts around 09/02/2022 and told me the parts were going to be delivered on 09/13/2022. I have been calling almost every day.

When the tech came by the first time and fixed the ice maker, it made ice. But after a week, it went back to the same thing. It stopped making ice. They came out again and fixed it. It’s working. Overall, American Home Shield is great to me.

Service people came on time and checked the AC. They found that there was some sort of belt in there that had broken and the motor had overheated too. They had an extra motor. But for the belt, they had to go get one. They came back and had the AC fixed within an hour. That was a good experience. But the last time I had to use American Home Shield, I didn't like the plumbing company that got sent out. The service person missed his appointments and wouldn't answer his phone. We went almost two weeks without our water heater because he wasn't making his appointments until the company called him and he finally showed up. BlueTech Plumbing is the only contractor that American Home works with and I definitely wouldn't want that guy back out. I wish there were more options at least here in my town.

American Home Shield is not the cheapest, but they seem to be reliable. I’ve used them twice and both times, I was satisfied. The only thing is it takes longer to get good service.

The icemaker on the refrigerator wasn't working and the contractor came out and ordered the part and fixed it.

I was feeling good up until today when I got an email from American Home Shield saying that I was delinquent on my account for an issue with my policy. They are trying to charge me almost 400 bucks for something that was supposed to be part of my monthly payment. But I called them and talked to them, and I got it straightened out. Recently, one of my showers leaked down into the downstairs living room. And some other general maintenance stuff. I had a ceiling fan fall. So, I’m getting that stuff squared away. I put in the claim, and within a couple of days, I get contacted by the contractors. And we set up a date and try to get everything figured out. It has been straightforward.

The spa was not heating up and I was getting an error message on the heater that heats both the pool and the spa said the high end something rather unit was out. So, the contractor came out to replace that. However, I don't love the automated system to put in a service call and that I give a $100 without talking to a person. l call American Home Shield, it routes me to an automatic menu. And I gotta fight through that. I would say, "Pool heater" and they would be, "You want someone that can fix your toilet”. No. I gotta go back. It's hard to get the specificity that I need.

The service tech called me when they were on their way, and they were here when they told me they were going to be here. Everything went great. The main brain of the stove quit working. The face plate had smashed down so far to where I wanted to use it, it was still usable, but I had to get something and try to go underneath there to control the dials. It's a very old stove. It was there when I bought the house, so I figured that the company wouldn't have been able to find the parts to replace it, but they did. They replaced it.

The claims process went smoothly. They fixed the stove for me. The contractor was very professional. Everything was covered except my deductible.

The dryer wouldn't turn on while everything else in my little wash area did. And before that, I always had to use time dry because it didn't seem to dry my clothes on the other setting. The website is so easy to use. American Home Shield sent me the information right away, who was assigned to it. And if I didn't hear from them, this was their number and I could call them. But they called that day. And they came out earlier, but I was in San Francisco so I couldn't be there. So I scheduled it for the following Monday.

Recently we had a pool tech who was really knowledgeable and has good work ethics. American Home Shield is a wonderful thing to have. But where we live, when we call and ask them for help, it takes a long time for them to find someone who is willing to work with AHS. We live in Tallahassee and they had a contractor call us from down south in Tampa. Some of the contractors tell us that they won't work with AHS. I appreciate having AHS but I don't appreciate that they can't find contractors who are willing to do business with them.

The washing machine stopped running in the middle of the cycle with the tub of water full during the rinse cycle. Then it would do the same thing with the next load. And after a while, it wouldn't do anything in any of the cycles. I submitted a claim with AHS and a tech from AG Appliance Repair came out. He took the thing apart, then he took it apart again. But he said he couldn't fix it, so he left. Then I got a call from AG that they were going to send their specialist and he's scheduled to come on the 25th. All in all, AHS has been better than the last company I had. So far, they have fixed everything but the washer.

Our refrigerator would work for two weeks, and I would have to unplug it and plug it back again, because it would stop working. I took it to a local repair guy. He couldn't find anything wrong with it. Probably, becauseI unplugged to take it to him. He would plug it back in and it works. We took it home, and it continued. After six months of living like that, I called American Home Shield. Sure enough, it was covered. So, we made a claim. The tech came in with his equipment. Wife showed him the fridge. Within 30 minutes, he determined that something was wrong, and he said it wasn't repairable.

The air conditioner wasn't cooling and the techs did something to where it cools now. They were great. I have AHS in 11 different properties and it's always nice. I have a number for the representative that sells them.

American Home Shield is perfect. Their contractors come on time and fix the problem. We’re very well pleased. Recently, the dryer wouldn't connect. The contractor had to put in a whole new switch in there. They had to order the part and it took 10 days. It’s fine now.

American Home Shield called me the same day I put the claim in for the sink that was leaking. They said they could get somebody out. The repairman was out quickly. I was more impressed with this repairman than any of the other ones that had come out to do services for me. He was knowledgeable and in and out very quickly. He showed me what he fixed. Usually, they'd say, “There was a problem. I fixed it.” Nobody's ever taken the time to say, “This was the issue. I took photos of the before and after so I can show you that I fixed it. You shouldn't have any other problems. If you do, give me a call, I'll come right back out.” My refrigerator messed up three times, and the same contractor kept coming out. I ended up having to get a whole new refrigerator because they never fixed the issue. I've had other experiences with setting up claims and nobody calling me. They were not getting somebody out. But this experience is one of the best I've had in dealing with home warranty.

I had an AC issue and the techs did a wonderful job. They fixed it in one trip.

My air conditioning wasn’t coming on and the tech only took about 10 minutes after waiting a week. I’ve only used American Home Shield once and I didn’t like the wait time.

I would punch the microwave in like we normally did and it just would not work. So, it came to a point to where I ran out, bought a cheaper model, and put it on the countertop so that we can have something to heat things up. Aside from that, the glass cook top on the stove popped and broke. It's split somewhere between 6 and 12 inches. We called AHS and it was the easiest thing I've ever done in a situation like this. They told us that the claim was assigned to the contractor that they used in our area, then I got a call from them to schedule. I was made aware of the fact that they are licensed and where they were located, then we set a date.

The refrigerator was not making any ice. The company called and asked me what was going on with the refrigerator, and the time that they would be here. They communicated very well with me. The tech that came out was very professional. It was the fan that was frozen with the ice, that had to be replaced. So, he came back twice. First, he ordered the piece for the ice maker, but that didn’t help. It didn’t make the ice. He came back. He ordered another piece and replaced that. Now, it’s working. Any claims that I made, AHS sent someone out within the next 24 hours and they fixed it. There hasn’t been any claim that I have had with them that they haven’t fixed. AHS is a great service coverage to have. Everybody should have it. I have referred at least three people to American Home Shield.

I like dealing with AHS but I do not like their customer service. They'd gotten better with being able to understand their reps, but you can tell that English is not their primary language. It would be nice to speak to someone that you really knew that they knew what you're talking about. They say that they understand certain things but they really don't. Then you talk to the company, and they get surprised with how they put things in. So, I like the new thing where you instantly get an email and get the information about your claim. I would immediately call the tech and usually, that's when we'll find out that what the reps put in is different from what the problem really is. So, the tech will ask me what's the actual problem and and I tell them. Then they can send somebody out with the correct equipment.

Our kitchen faucet was leaking. Our toilet was also leaking, but we figured it out before the contractor came out. They worked on the kitchen faucet hose. It was a great experience.

Our refrigerator was not working. AHS sent someone here. He tried to fix that, but it wasn't fixed. Even when he was leaving, I told him, “It's not cold. It's like the hot air is inside.” He said, “No, give it a couple of hours.” It was really hot. It was summer. After he told me it was fixed, I bought a lot of groceries, including meat. In the morning, everything was smelly and the fridge was hot. I called them back and told them what happened. They said, “We're gonna send someone who knows in two weeks.” I said, “What are you talking about? I need a refrigerator.” Then they changed it to a week. We finally went and bought a fridge ourselves and replaced that. We just threw away the old one. I called them and I said I bought a new fridge. This whole thing took about a month from the first appointment. It was back and forth. It was a really bad experience.

There was a significant price increase this year. Last year, it was $1 or $2. But this year, it was $7 or $8. So that was a surprise for me. But I called them about my disposal and they sent somebody right away. The plumber was very nice. He introduced himself, but he didn't have a badge. They sent a text ahead of time saying he was on the way. So I knew it had to be him. So I was okay with that. He came on time. He was very polite and helpful. He told me how to prevent the problem again and what to do if it happens again.

I was having trouble with my fan. Every time I would cut it on in my bedroom, it would short out my electricity. American Home Shield sent one company out to look at it, and they just looked at it and said, “Oh, it's something missing.” I said, “What's missing? Why would something be missing?” Still, it would come on, but short out every day. The company contacted me afterwards, trying to see if I would deal with them personally. They just wanted me to pay them. They didn’t even cut off the electricity to try to see if the fan was shutting down. I said, “No.” I got a second opinion. The next company came out, looked at it and said it was the fan. They put in the claim, came back out, and put the new fan in, and everything has been perfect.

Sometimes I like American Home Shield but sometimes I don’t. It’s case by case. When the air conditioner wasn’t working, the contractor did good. They had to go back and forth and get parts. Then it took them a few days to get the parts but they did the work. But I didn't like that all of the conversations was over text. They wouldn’t call you personally and explain things. I asked them, “I like to speak to someone.” They said they would not have that. They were just gonna do it via text. I didn’t really care for that part. Also, American Home Shield's price went up. I don’t know why they changed the price. They charged me extra without any notification. It's $20 more per month and I have three policies with them. So that’s not likable.

From the time I called, the repair man came out the next day. There was a leak going into the tub and into a bucket right on the end of the bathtub. The repair man fixed that, so it’s not leaking now. He was really nice, and he cleaned up everything.

It was awesome with the technician. His name was Cameron. He got it taken care of. We got a replacement because the old water heater was rusted out. He installed it and it works like a dream.

The reps I spoke with when I called American Home Shield were very good at understanding. They took multiple claims at one time. My sockets on the outside and in the garage of the house were not working and the techs were fast and fixed the exhaust in the bathroom and the socket. Everything was on the same day and they explained to me what they had to do. They replaced a board in the back so the sockets could work. So, they were good. If I’m shopping around for home warranties, I would go with American Home Shield first.

I had an issue with my hot water heater and the technician was good. He changed the thermostat that day and fixed it. Prior to him leaving the property, it was working. However, a couple of days later, it wasn’t. The thermostat had gone out and I had to call for a re-treat. It wasn't a new thermostat. So, when the guy came out, he changed the coil and just got it to work.

American Home Shield did a washer service to our property and it was a really bad experience for the first time in my life with them. They sent a technician that said that the washer needed to be replaced. Then they sent another technician because they needed to corroborate what the first technician said. The other technician said that the washing didn't need to be replaced and that they need to have a work done that they don't do. If they do it, they have to charge me for it because it's not part of the coverage.

We had an electric light that wasn't working. The techs ended up replacing a module inside the light. As far as American Home Shield, it's there when I need it. It's a good price and I like the extra insurance.

American Home Shield has been excellent. I initially called and the rep walked me through how to do service requests online. The portal is almost stupid-proof, and they jumped right on the issue I had. The guy came out, looked at it, and thought there was going to be a problem. American Home Shield called me, said, “Nope, no problem,” and they fixed it. It went super smooth. Overall, I'm absolutely happy. I'm trying to get my brother-in-law to do it with his house now.

The lavatory and the guest’s bathroom was not draining. It was clogged. I called in the claim and it was cordial, personable, and to the point. I was given the name and the phone number to contact in case there were any problems, or if I had to cancel. But Lindsay has been to my home before so I was very comfortable with them. They unclogged my drain and they ran something through the line.

My dishwasher was not working, so I made a phone call and it was really easy. The repair man found connections were disconnected and he had to reconnect things. I've only made one claim, thus far, and American Home Shield responded very quickly. It was really good service too.

I like everything about AHS. I've used them six times and out of those times, I've never had any problems. They've been great to me.

I had water in one of the bathrooms. It was leaking outside of the house and we couldn't figure out what was wrong with it. So the contractor came in, diagnosed the problem and fixed it. We've had no problem since.

It's been a success every time we've used them. Recently, we had an AC unit start leaking in our attic. They solved the problem with that but it damaged one of our fans. I didn’t feel like paying another $82 for them to come out and say, “Your fan’s broken, and then turn around and buy one.” So we just bought one. I've also had a septic pump go out and the techs replaced the pump. But I've had four different issues I could fix and whenever I put in a claim, I can't put in three things. If I had a plumbing issue, the plumbers could fix my dishwasher and my spa tub but the system won't allow me to. It'll just say, you can fix this or you can fix that and you have to pay your $87 for each service. Other than that, I recommend Home Shield to everybody I've talked to.

Our service with American Home Shield is great. I had a slight problem, which I thought was a bigger problem than it was, but the technician came out, fixed everything, and within like 30 minutes, everything was good. Having AHS is like having a blanket when you're already warm.

So far, my American Home Shield experience has been good. We had called because our air conditioner stopped working for a couple of hours, and then it started working again. The air was coming out but it was not cool enough. So, the guy checked it. He didn't find anything wrong. The only thing that he thought was maybe there was a power outage. He did a good job. So far, the times that we have called AHS, they send somebody. The only thing was that, like with the dishwasher, they had to order parts several times.

I like American Home Shield. I’ve been with them for quite a while. I haven’t myself or know anybody that had any problems with American Home Shield. I always tell people that they should get covered. The coverage pays for itself so I always have it. If I have a problem, one of their contractors come out. They get the problem fixed. This is my second house I own. On my first house, it was the same thing. When the hot water goes out, they come in and fix it. I extended my coverage, and now they cover the roof and some other things. I paid a little more to get more stuff covered. Recently, a repairman came in for the AC unit. The fan wasn’t turning. He changed a switch and was in and out of here in 20 minutes. He got the AC unit working.

There was no cold air coming out of the AC. I called American Home Shield. They asked me for my account number, and I set it up. When I first did it, my guy did it incorrectly. He said it was a heat pump problem, but the issue was the AC not blowing cold air. They fixed it later.

Initially, I had some issue but now, American Home Shield has been responsive. It’s not so much AHS but the contractors who are associated with them. When they give the name of the contractor, you read up on the reviews and they are bad. I'm disappointed. They don't return money and all that stuff if they don't do the job. I had a issue and one of the contractors came and stated it was a preexisting condition. The guy said I needed a new air conditioning system. When I complained, somebody else came and it was just a capacitor that was needed. Before I listened to them, the contractor would have charged 10 grand.

I've always liked the fact that AHS takes care of the problem and I’m satisfied with my experience with them.

There was something wrong with the air conditioner. The thermostat was going blank repeatedly and shutting off the AC system. So I didn't know whether one was affecting the other so I put in a ticket for that online. American Home Shield came up with Air Boss as the suggested vendor. They’ve come out before and I liked them. I just want to be able to keep using them. So, if ever I go in there and it gives me different vendors, then I will give a call and speak to the rep and request other vendors if possible. Air Boss is good, which is why I keep asking for them no matter what the problem is. They show up on time and come when they say they’re gonna come. They communicate well, diagnose the problems very fast and get the job done. We haven’t had to call back for the same issue ever with them. I'm very happy with them.

I had an issue with my refrigerator's ice maker. AHS sent a tech out and he replaced a part. A couple of weeks later, the ice maker wasn't making ice. We got a new ice maker and then the part that the ice shoots out of was broken. He ordered both of those parts and put them in. Three weeks later, it started making shaved ice. AHS sent a new tech and he was awesome and prompt. He took it apart and said that the previous tech broke the part when putting it in. He ordered another part and it's been perfect ever since. He was a very nice gentleman.

American Home Shield is one of the best companies around and they are attentive to your needs. Everybody complains about the cost of this or that, and I told them to go through American Home Shield and they will assist them in every endeavor. When we call them, usually, within a day's time, our services are taken care of. We recently had an electrical issue with the garage door where an antenna wire was loose. There's a spacer on the garage door that came out of adjustment and went past, so it wouldn't work. The guy was here about 30 minutes and and he was very knowledgeable. He fixed that and it has not given us any problem since.

My dryer wasn't drying and heating. The techs fixed it very quickly and efficiently. Anytime I submit a claim to AHS, it gets done quickly.

The contractor was amazing. They were accurate and very professional. They did what they needed to do. The tech elaborated what was going on and what needed to be done. And it was a good experience.

We had some severely clogged drain lines under the house and we had a late Saturday night that neither one of our toilets were operational. The contractor came out and got it fixed for us that night and they were even kind enough to not charge us the additional after hours, emergency call fee since they had been out previously within the past 30 days on the same issue. So, they did right by us. At first, the guy who came out wasn’t sure if he was going to be able to resolve the issue at nighttime and with the equipment that he had, but he was able to. He was persistent. I usually make a request online and there was one time when I made one for a plumbing issue that it wouldn’t let me do it online for some reason. I had to talk to one of the customer service reps and whoever it was that I talked to was extremely helpful. It’s been a very good experience with American Home Shield.

American Home Shield is really great and I really appreciate the communication I get from them. They're so fast. I do my claims through the portal. I tell them what I want done and they send me messages. Once I put in a claim, they contact me right away. The techs tell me what they are doing and how long it should take. I had a guy from Tompkins Appliance who was knowledgeable and really respectful of my time. The guy was super nice. Get American Home Shield. They're totally awesome. I trust them now. I used them twice and it's been a great experience both times.

American Home Shield’s service overall is acceptable. But my problem is I was calling them out for the air conditioning unit almost every month and it was not being resolved. The first time, the tech said it was an issue with my filter and that it was filthy. I got another filter but the unit still had the same issue. It's the same exact issue every time and it wasn't until this last time that the guy actually took a chance to take care of everything and looked in detail of really what was going on. The third guy came out on my third call and he said they should’ve offered me a filter off the truck and just charged me for that filter. I ended up paying $375 for something that could have been taken care of at a 125 cost. American Home Shield needs to be more concerned about who their vendors are and if their vendors are truly following through or just doing enough to get that initial check.

Whenever we've called American Home Shield, they always have sent someone out that handled the problem for us immediately. The vendors have been good. We had a little bit of a concern once with an AC vendor. But they came back out and eventually got the problem fixed. Recently, the garage door remotes would not work. A repairman came out and and knew it right away soon as I told him what the problem was. He told me that it was a blown capacitor. He replaced a sensor inside the garage door panel board. He reprogrammed the two garage door remotes for me and it worked fine.

I’ve had so many problems with American Home Shield. I’ve only had a couple of claims. Getting in touch with somebody from your company is impossible. And then understanding what they're saying is impossible. In the last episode, the plumbing went well. That was not a problem at all. The last thing that I submitted was absolutely horrible. I really want to cancel your company.

My recent claim with American Home Shield for a rekey was okay. That one didn't take too long for the contractor to come do. But a lot of the other requests that we have for AC repair, heater repairs, water heaters, appliances, stuff like that takes forever. And those are bigger concerns for us, because those are with the tenants. A lot of times, they need hot water or they need the stove to work or they need the AC or they need the heater to work, but it takes them way too long to fix it. A lot of times we end up just having to come out of pocket and fixing it ourselves, because the tenants can't wait. I'm thinking about canceling AHS.

I love the service of AHS. I've had it for 20 years. They fix everything and they don't really question anything. They just do what we ask them to do and that's great. Also, all the people that have come out are very kind.

There was a piece that was missing in my air conditioner unit, so every time I run it, the water was leaking and caused the insulation in my attic to be soaked through that. It started making a spot like a puddle in my ceiling and one of the bathrooms in my home. It got really out of hand because of the leak. Somebody came and fixed that promptly. They went out and run my air conditioner without that water leaking. The experience was lovely because the guy was knowledgeable about the issue. He was efficient, quick, down-to-earth, and friendly, and that was a plus. I like the service with American Home Shield. I have security and stability. So if anything arises, I have the right people who I know can help me out.

The contractor was good. They got there within a couple of days and tested the garbage disposal, and determined that it needed to be replaced. They had to get approval because they had to update the pipes under there because the new one wasn’t gonna fit. Then they said that the warranty would cover a builder grade, and they recommended a higher one. They were charging too much for the difference between the builder grade and what the better one would be. But other than that, they did a great job. They were friendly and I like them.

My furnace didn’t come on when I first started turning it on and the contractor repaired that. It had something to do with a loose wire or the wire was connected wrong. I put in the service request on Thursday and the tech came out on Saturday. He repaired it the same day. I like how prompt American Home Shield was. They dispatched someone out fairly quickly. We bought my home in June and that was my first claim. So, it was great. I was pleased with their service.

Our washer was leaking. I called AHS to submit a claim and they did everything over the phone. The initial visit of the techs was within two days and then they had to order a part. We had to wait for the part and that took a week. The techs were great.

We've been with AHS for over 20 years. The service has been up and down. When we first got with them, we really didn't have any problems. But this year and last year, we've had some bumpy experiences dealing with the air conditioner. This is the first time we had an ugly experience like this, where a company came by and reported wrong information to AHS. We had a receipt from the company that did the work which was All American. AHS acted as though they didn’t believe us. This company had either done some work with somebody else, but it definitely wasn't us. We sent them the receipt so they could see it. It still took them four months to even fix the air conditioner. It was a real mess. It was the worst time we've had an experience with them.

The drum on the dryer was loose. So, it was grabbing clothes and then leaving burn marks on them. It's like I just kept trying to use just a little bit of heat on the very lowest setting that I possibly could so that I could get the wrinkles out of the clothes. Sometimes, I can only deal with one thing at a time. So it was like, "Okay. I have to get these other things finished before I can go on to this.” I was so thankful that the tech got that working properly. It took two trips. It took one to come in and look at it and pull things apart and then diagnose it. Then, they came back 10 days later. I was really happy with their service. They kept me informed.

Recently, one of the sensors near the center went bad and it turned the furnace off. The techs were knowledgeable, friendly, and professional. But one time, I thought I had to replace my AC unit. AHS they said they would not replace it. They would give me the money for it. The one concern I have is would I get a new unit if I had a catastrophic failure, or would they just give me money to cover part of the cost and I would still end up paying out of my pocket? Other than that, I like American Home Shield. I just call them and they send somebody. And it's easy, even though I pay a flat fee. It's less stuff I have to worry about.

For our recent claim, the water heater went out. They replaced it. It took a couple of days. They had to order it. I was satisfied with the Silver Eagle and the service they provided. I was disappointed that American Home Shield only covered just the water heater, didn't cover $750 extra for the installation and added plumbing that was required with all new water heaters. So I wasn't happy with that.

I like my service with American Home Shield. Having a warranty helps when you’re on a fixed income. I used the service for an electrical issue and the contractor set a certain time and they got there at that time. They got the repair done that day. They were very nice and polite.

The base of the faucet in the kitchen came loose. The plumber had to go under the bottom of the sink to tighten it up and he had said it might not last. But I did have to have it replaced. They couldn’t replace it with the one that I had. They would have to replace it with something less expensive. He also repaired the one in the laundry room and there was no problem with that. But I'm upset about my sink. If they’re gonna replace it, they should replace it with the same product that I have. Don’t give me anything cheaper than what I have in my house. I also had a contractor come out and work on my dishwasher, and I’m satisfied with that. It's been working fine ever since.

American Home Shield has done well for me. There were times when I had to get management involved. Also, when I file claims, I like to speak with a representative and sometimes, the wait is a little bit much. But on average, I'm pleased. I had a dishwasher claim and the tech from GE Appliances was very professional. He was on time, very engaging, wanted to hear my concerns, and went right to work.

American Home Shield sent 3-D Hoover for the water heater. I had several problems with the water heater. It was installed in 2007 and the last year or so, I've had several problems. This time, it completely cut off and would not re-fire. I've had some air conditioning problems, too and American Home Shield's website wasn’t very user-friendly in that respect but on the water heater, it’s just a single line item. So, you just click one item and it sends in a request for that one thing. The tech told me that the igniter appeared to be bad. We would have to get a new igniter. The water heater's working like it’s supposed to, finally.

When the pool motor's capacitor went out, AHS had a group come in, swap it out and got my pool back up and going. If I had known it, I would have replaced it myself. It's only a $20 part. Another thing is I realized that we did not get our televisions covered. AHS said that we could add it for an additional cost.

My air conditioner kept kicking off the circuit breaker. I made the call to American Home Shield and the AC people came out and looked at it. They did some tests and the tech said, "You know what? The AC's fine. It is your circuit breaker. It's going old. But I don't do circuit breakers." So he went back to American Home Shield and they transferred that to an electrical person. Then the electrical person came out a couple of days later. He came in, did some checks, and said, "Yup, the breaker's bad." He had one in his truck and put in a new 50-amp breaker. He did his job. I've had American Home Shield for two homes now and I've always been impressed with them. It's worth it for me.

I'm glad I got American Home Shield. It's beneficial to have all my appliances under one umbrella. The only annoying thing to me is that they change contract numbers every year. I have two homes and I try to keep the two accounts separate but every year, they change accounts. It would be nice if they put a letter behind instead and not give the account another number. When I call and I give my number, the reps say, “Oh, that policy has expired.” A lot of times, they don't know the new number. That policy renews each year and they should just keep the same number.

My son uses American Home Shield all the time. I have three houses, and I've had it for two years. I’m also debating if I'm gonna use them for my fourth house. I used it on a house in Pittsburgh where my mother lives and she was very happy. They straightened out the refrigerator and the dishwasher. I just used the warranty on my New York house too. Nice Air Conditioning was nice. The first guy before that, Ace, was no good. He was supposed to call and my tenant was waiting, but he never called. I called him. He said, “Oh, well, I was busy.” I was like, “Excuse me.” He told American Home Shield that he canceled because my tenant spoke Spanish, but that wasn't the reason. The reason was that I told him, "It ain’t professional for you not to show up." On the other hand, the Nice guy was very good. He called, showed up and fixed the issue.

I had my issues in the past with American Home Shield. Seven years ago, I had a gentleman I called for some plumbing work. The guy came and he was nasty and unprofessional. He threatened me in my own home. At this point, I physically removed him from my house. When I called American Home Shield to tell them to give me a different company, they refused to do it for some reason. Whey said, “We don't really care that you had a personal issue. We'll just make sure the same company sends a different person.” That wasn't the point of it. I wasn't going to allow somebody to come in into my house and disrespect me the way that he did and get away with it. American Home Shield really didn't care about that.

I called in a claim when I had an issue with the pump on the air conditioner. The tech was great. He replaced the pump.

My washer wasn't working. This claim took a little while. I submitted it over a holiday so that was understandable. It was three or four days. Also, because of the supply shortage with parts. I understand that was not American Home Shield's fault. But the repairman was wonderful.

Pride Mechanical was quick and professional. My AC was turning on, but it wasn’t cooling. They came out the same day and relayed what was happening to my AC, then they were able to get it fixed right away. They were good. Besides the AC not cooling though, the technician told me that it needed Freon, but American Home Shield could only cover $10 worth of Freon per gallon. That wasn’t written anywhere on their website. Apart from that, having a home warranty is really helpful financially.

We purchased a townhome condominium a little over two and a half years ago. The first year we owned it, it came with a prepaid one-year warranty that the previous owners had purchased through American Home Shield. When that expired, I decided I would take it on myself because we had a couple of issues that we found throughout the first year, and American Home Shield was very responsive. We were fairly happy with it so I stayed with it. When I put in a work request, I get a response quickly. The workmanship of some of the vendors had left a lot to be desired so I have had to call back a couple of times. Largely, my issues were addressed. In one case, after two times with this one particular vendor, I told American Home Shield not to send that same person out, and they didn't. They sent someone else and they fixed the problem.

The water never stopped when we would flush the toilet. So, I called AHS. The tech fixed it and it works very well now. The guy did an excellent job. The other thing I had was the water from the sink that didn't come well. When the tech came, he unscrewed something, then he had the water coming very well. AHS is a very honest company. I heard a story of a home insurance company that just disappear after they take your money or they give you all kinds of headaches to come and fix problems. But I have never had issues with AHS. I had them in my previous home before coming here, and over there, it was the same thing. I love them.

I had an electrical dryer problem. Nick’s Electric was awesome. The service was great. It took them three days to come out but we were right in the middle of a hurricane so it was absolutely incredible. This last experience was very good. I've been with American Home Shield for a long time and they do a nice job. We've had great success with some of the vendors but we haven't with others.

I had one past repair that I had a bad experience with. The appliance guy never came back. They won't even answer their phone and AHS did not really do anything. Other than that, we've had a good experience with AHS and I'm satisfied. We had a minor electrical issue and the claim went smoothly. The techs resolved it.

Last time, the ac's motor stopped. I'm satisfied with the tech.

The upstairs AC was not working. I called American Home Shield and spoke to a very good rep. The tech checked inside then he changed something. Now, our room temperature is 74. Everything is good for now. AHS is good. We like how much the charge is.

American Home Shield is straightforward and they cover things. When I got them, they said, “Yes. We do cover leaks and the water heater.” Also, the repairmen have always been good. They've done their job. The HVAC has a water condensation pipe and it was leaking all the time, so I had to put poles underneath the air conditioning unit to stop the water from spreading all over the floor. I knew I need to go into the unit itself to replumb it so it wouldn’t leak anymore. So, I asked the fellow to take a look. He said, "Yup. I’ll go get the parts that I need. I’ll redo it. I can see it leaking all over the floor.” They got the unit working correctly. In this case, they stopped it from leaking all over the floor. I would catch all kinds of buckets of water underneath because the leak started from the condensation pipe so it leaked all over the floor. I go in there and I see a dry floor, and I don’t have to worry about it.

Our AC wasn't working, and the tech fixed it within 10 minutes of being here. I watched him do it. One of the pipes was clogged, and he didn't have a stick to go with it. So, I went and got my own bathroom snake and he just unclogged it for me. He explained to me that maybe some condensation got in the unit and was cutting it off because it would come on for 10 minutes then shut off. It would cut on and off for days, and I thought, "This is crazy," because it's a new unit. After he snaked it, it started right up, and it's been running ever since. It's perfect.

AHS has a fast and professional service. Most recently, the AC was making noise and it wasn't cooling. A-US Air Conditioning of Texas changed the motor outside, unclogged the drain line, and changed the filters.

My dryer wasn't turning on. The tech was excellent. He fixed it. Definitely think about getting a home warranty as an option especially if you're a first-time buyer of a house.

I had some issues with my dishwasher and microwave and my washer. I made a claim online to American Home Shield, paid the deductible and they sent a third company out. The company never dispatched anyone so after five days, I called them and they scheduled someone to come out immediately. They were able to fix the washer. They ordered a part for the dishwasher, which needed a control panel but my microwave wasn't covered under warranty because it was a countertop microwave. I called them back to get someone and asked how much it would be out of pocket but no one followed back up with that, so the microwave is still just sitting. I wish someone would call me back to see if I can get that resolved. It's a $500 microwave, so I wish I can get it fixed. I gotta get a new microwave, it's fine. I just wish that I knew that a $500 microwave wasn't covered under the warranty.

When I made a claim, the man changed it from my regular stuff to a new policy. I kept calling in for a whole month and American Home Shield said I couldn't use the policy even though I've been with them for over two years. That's where it falls into the wrong place when it comes to trying to make a claim. There was an older man to start with. But a younger guy took over. Then, I called again and it went about three months. Again, AHS tried to claim I did not have a policy with them. When the electrician came out, he said that they said I only had insurance with them for a month. I said that's not true. But it's fine. It was just that one mess up. I'm having problems with the electrician though. He already came out, but he said he was waiting for stuff to come in. And I hadn't heard anything. But when I had a plumbing issue, the plumber got out here fast. He was nice and replaced the pipe in no time.

The garage door would go up, but it wouldn’t go back down. We had to hold the button from the garage to get it to go down. None of the remotes were working and the panel on the door outside wasn’t working. So, the gentleman had to come and it turned out that there was a damaged wire by one of the sensors, and that was part of the problem. The garage door openers all had to be reprogrammed. The tech had to change the wheels. The repair to get the door to go up and down, to fix the openers, and to reprogram the openers were covered. I need to check with American Hom Shield because I have learned that there are plans that do cover the cost of the Freon when I get a repair done on the air conditioner, and I was never offered those plans.

The control panel was going out on the refrigerator. The claim took a couple of weeks but we were gone for a week in-between. I wish it would have been quicker because we explained what was going on and I would think that a part would be ordered for that which the techs would have with them when they came. Other than that, I've had a positive experience with AHS and I would recommend them.

American Home Shield is quick to respond to getting things fixed in a timely manner. And the cost is reasonable, too. I had issues with my dryer. I went online and filed it, and AHS responded back with the date that the contractor would come fix it.

American Home Shield has always done the job we needed in a timely manner. I've gotten everything I needed out of them. Recently, the air conditioning unit was rattling loudly when it would shut down more so than usual. It was a clanking noise. It was producing cool air off and on. The service from the contractor was fine.

The air conditioning was not cooling and the compressor was not running outside. I sent a request for American Home Shield at 10:00 AM and the Prime Heating and Air technician called me at 11:00. He came out that same day and was out by 1:00. He said the capacitor on the unit outside had failed. He replaced the capacitor and the unit was back up and running. But later that evening, the house was still warm so my wife called the tech. The tech said it’s 100 degrees outside and the unit is gonna have a hard time. With the size of the AC unit we have for the size of our house, it's gonna be the best it can do.

American Home Shield has been great. I had a leak and I just made a phone call to let them know what was going on. They walked me through the process, and they scheduled someone to come out. He explained everything very well. The problem ended up being something different. My roof had a leak in it, and the ceiling fell in. I had to go through my home insurance. I also had a plumbing issue, and somebody came out and did that. It’s great having AHS because I don't have to pay a whole bunch out of pocket when they come out to do a service.

There was a short in the wiring. American Home Shield sent Carolina Air Systems, and they got it fixed that day. I always tell others they need to sign up with AHS. It’s a good thing to have.

Our AC stopped working. It turned out the motor was defective. The contractor was very good, and very, very professional. But it was hard getting the technician to come earlier. We live in the desert and it was very hot, especially in the summer. If the contractor couldn't make it early, we wish we could have options or a different provider. But not long after I filed my claim, I got a notification of who was assigned, and then they did contact us. Another issue was getting in contact with them initially was kind of tough.

My air conditioner wasn't cooling. The techs said that it needed to be topped off and I got two gallons from them. It seemed like it was working alright. They put some other stuff in it and from what they saw externally, it didn't look like there were any leaks. But they charged me for sealant 'cause they said that if there was a leak internally, that would seal it up. The company that did the work did an excellent job.

American Home Shield sent Qwick to fix my microwave. It just stopped working. It took them about three weeks because they had to order different parts.