American Home Shield Reviews

I had an issue with my hot water heater and AHS sent someone out. The tech said it needed to be replaced and I waited to hear back from them. I called AHS on Monday and they said they would send somebody out. I also called the provider that they gave me and he said he couldn’t get here for two weeks, so he sent it back. I called AHS back again, talked to somebody on Friday morning, and he said somebody would call me within 24 hours, but still haven’t heard anything. Aside from this claim, I also requested for a service on the compressor on the refrigerator and that went okay. All in all, AHS has got a lot to improve on because they're horrible with getting back to you. There’s also a language barrier a lot of times, so they don’t understand what you’re trying to explain to them.

Three weeks ago when someone fixed my garbage disposal, he brought a friend whom I thought was his co-worker and they stole $460 out of my purse. I called at least four times and asked AHS to put that in my notes and have a manager call me back but no one has called me back. The same thing happened with my washer which was semi-working. I had to fill it up with water 'cause it didn't fill all the way to the large load. The techs didn't fix it and they tried to leave before they even made sure the washer was working. They said, "Oh, we need another part." The tech did something and now my washer doesn't work at all. I even asked him to speak to his manager because he was insisting that there was nothing he could do. And I'm like, "Well, sir, if you can't fix it, then aren't you guys supposed to replace it?" And he was like, "No. That's not a fixable thing."

I pay AHS monthly, and then when the serviceman comes out, I got to give $100 to the service person, that’s a part of the contract, but with this last appointment for my garbage disposal, they charged me $80 extra. They said that’s in the contract, that they do that sometimes. She told me that’s in a lot of other AHS contractors’ contracts.

The garbage disposal would not come on and the plumbing company that came out was very nice and did the job.

Every time I ever had to use American Home Shield, it worked fine for me. When my light in my bathroom wouldn't come on, an electrician came and replaced the electrical box. He was proficient. The only problem was I didn't receive anything other than the name of the company and American Home Shield didn't follow up with me. They said I will hear from the company but I ended up reaching out to the company. I used American Home Shield when I got my microwave and when I had a dryer issue, and they said the same - someone was gonna reach out to me but they didn't. Once I finally called, everything started running.

GE came out for the refrigerator and the tech was timely and knowledgeable. The tech seemed to know what he was doing and took care of the issue quickly.

The thermostat was messed up. Getting through to AHS was pretty easy. The contractor was excellent.

The service of AHS has been helpful. I feel that in some of the places that we use, they come and do their job, but when there's definitely something wrong with our electrical, I've called multiple times about it. Turner Electric came out. The last two times, the electrician told us we have to pay 300 bucks to replace some stuff. We could've just called Turner Electric ourselves and paid the $300 ourselves and not even paid the extra 75 or even go through what we went through. But when Budget Rooter came, they were good and they fixed the toilet. That stoppage was also covered.

My washing machine was making a noise that it never made before. The tech from R&R Appliance came out and found that one of the wheels under it had broken. They didn't have the part so they ordered it and then they came back out and repaired it. They did what they say they were going to do and I was very happy.

The garbage disposal wasn't rotating, but I could hear the motor go on. So it was still working. It just wasn't cutting or grinding stuff up. I tried the reset button on the bottom and all kinds of things but none of that worked. So I sent in a claim and then the contractor let me know they were on their way. They got here and they got it fixed in no time. I also had Home Shield replace my kitchen faucet once. The tech ran to Home Depot and then came back and did it right away. Overall, Home Shield has been wonderful. We've been happy with them. Depending on the contractor that they choose, sometimes the process takes longer than I'd like. But it's never been a huge issue. It's more on the contractors than on Home Shield.

We had an outlet that wasn't working. We made a claim online with AHS then the techs were able to come the next day. They were very prompt and the service was quick. I'm expecting a plumber today because he needs to install a faucet and when I looked at the reviews for his company, they were terrible. So, we'll see how this plumber works. I'm a little concerned now but otherwise, we've had good luck with American Home Shield.

My dryer wasn't heating. The service company called and introduced themselves. They had a cancellation that day so they were able to come the next day after I made the claim. I had to work but they called me 20 minutes before they were on the way so I was able to meet them when they got here. They were very nice and professional. They showed me what they did to fix the issue and they showed me the part they used and the port that was broken on it. Now, I have no problems with my dryer. American Home Shield is good to have, especially when you're a single parent and on a budget and things break around your house.

Contacting them by phone was very good. The tech did a very thorough job and he explained everything he was doing.

We requested service for the refrigerator, and it can't be fixed. The freezer doesn't freeze all the time. It keeps thawing and freezing, so they've put in for a replacement. I've talked to American Home Shield's office a couple of times. We bought a new refrigerator, and I sent an email with the invoice of what we bought. The rep said that they were going to reimburse. They knew that we didn't know how long we were going to get the fridge, but at least we have the invoice and we have paid for it. I don't know when we'll get the check, but that should be in the works. Overall, American Home Shield offers a bit of insurance and peace of mind if a couple of things go at the same time, that I don’t have that big an outlay. I always end up having to pay more, but it seems to work that way. Plus, they seem to send good people to come and fix things.

When my boiler wasn't working, we had to wait for parts. The tech came in and it didn't fix it. So, he ordered a different part. Some woman came in the next time and that fixed it. I like the claims process. I don't like the monthly plus the additional $100, but it's better than a brand-new appliance. Getting American Home Shield is a good idea on older homes.

The people who are on the phone are nice and helpful. But AHS needs better vendors. The vendors are terrible. They don't respond in time. Some don't show up. You just can't get them out there. We've had plumbing problems. It took them days to get out while we have a backed-up toilet. So, we've had to stay in a hotel. Another plumber has come and looked at our washing machine. They did a temporary fix. Now, I need them to come back. But I haven't heard from this vendor yet since Friday, so I’m gonna have to call them again today. It’s just frustrating that I have to keep calling these vendors to get them to come out ‘cause I don't think they wanna work with warranty companies. They just put us at the back of the line if you call from a home warranty company. But we've had a few claims with AHS that went smoothly. Somebody looked at our stove and that was fine. The microwave was fine, too.

AHS is employing good contractors. I've had a couple of issues with my heat pump and they've fixed it. They're working on a microwave for me today. The contractor has been great. I like their new tool, the video. So they didn't have to come to the house for the first appointment. We did it all over their link. I showed them what was wrong with the microwave and they listened to it. They knew exactly what was wrong with it.

AHS is working great for me. It takes the pressure off of me to have some professionals able to take care of the business I normally do. Also, the process of filing a claim is nice and easy.

Our hot water heater was leaking. Techs came out and they were really informative and very thorough. They said that the hot water heater was rusty. When I got the home warranty, I was told that this stuff would be covered but then all of a sudden, it was a preexisting condition and it was not covered. The quote the techs gave us was outrageous. I had to buy my own stuff and do it.

My water heater went out. AHS sent out a technician and he repaired it. I've had previous repairs as well. AHS is always there and they send out an expert.

The gas ignition light was not working. I used American Home Shield's website to make a claim and it was easy. Then I was told that Sears would be coming and I chose the appointment time. It was very quick and the tech who came out was perfect. So far, my experience with AHS has been good and I gave the warranty to two family members.

I had a clogged bidet that City Plumbing came and fixed. They did a good job.

Everything's been fine with American Home Shield until this time around. I am trying to get a dryer repaired. It's been three weeks now. A part was ordered and supposedly, that request went through but it was not received or it could not be found the very first time. I tried again because I didn't get the parts here at home. American Home Shield put the request in again and GE, which sends out the parts, could not find that request. Today they're having an IT issue and that's the reason that I still don't have a dryer. I'm not too thrilled with that. It's a vendor thing that has to be worked on. I called in February and now, I'm gonna have to wait another week. This is ridiculous.

I had a leaky sink and I called AHS up. They charged me 100 bucks and I got contacted within an hour. They sent out Plumb Magic and Plumb Magic was great. Their tech fixed the sink.

The contractors get out pretty quick usually. A couple of years ago, I had a claim when it seemed that it took a while before they got out. They had to order parts and I had to wait again. This last time wasn't so bad. One tech came for the washer and one for the dishwasher. Both of the guys knew what they were doing. One guy had to order some parts, but he got them within a week or so, which wasn’t a problem for the appliance because it was still usable. The other guy fixed the problem when he got here. That was good.

My first claim with American Home Shield was good. But with my second claim, they were just tacking on a lot of fees. I'm confused about why that was not covered. I'm hoping that I'm spending my home warranty is going to be worth it. I need a new water heater. The contractor was saying that there are limitations and there are other modifications that need to happen in order for something to go in. I'm trying to understand why all this is necessary. They were saying, “Now you need a new pipe. And now you need a new this and this. And that's gonna cost you $100 here, $100 this. It's gonna come out to $1,100.” American Home Shield is not paying for that. I thought the whole point was that that's covered because I'm paying a nice amount every month to my home warranty. That's a little bit frustrating. Maybe it's because I'm a new homeowner so I'm not as familiar.

The microwave isn't covered by American Home Shield because it’s on the counter but I’m getting a check on my stove. The clock on it has crumbled off of it. You can't even push the button so I called to replace that and the tech came out quickly. I like that with AHS, for 100 bucks, I can get stuff fixed. My only problem is we live in the desert. So, one time I called for air conditioning and the person who was contracted was going to take weeks to get to us. You can't wait that long when you're in the desert for an air conditioner. But besides that, for appliances, AHS has been great.

I bought this house a year ago and the appliances were here. There were all kinds of stuff in the outtake filter. The gentleman came on a Sunday, which was terrific. He was very nice and professional. He found change, little vials of eye drops, and all kinds of things stuck in that filter so the water couldn't drain. The change was so corroded. He tried a few things. First, he wanted a towel so he wouldn't mess up the floor. I've used American Home Shield's services twice and I've been very satisfied both times. The two service people that came were very nice and they fixed the job. The only thing was I requested a copy of the contract and I haven't received that yet.

One of the dampers was not working properly so the heat built up and turned the furnace off. Sirius Plumbing & Air had to replace some sort of part. They said the repair was not done and they were ordering the part. But when I called American Home Shield, the ticket had been closed. It was a little weird. But the tech came back out that day with the part and finished the repair. Sirius was a great provider.

The whirlpool tub wasn't getting any hot water and the initial request was on the 17th of January. I didn't hear anything from the company, so I reached out to them around the 20th of January. They said they could come out on the 3rd of February, but they never came. I called American Home Shield again and they said to give them another day. I gave them another day till the 4th of February but they still never showed up. I called American Home Shield and asked if they could transfer it to a new company. They said I had to wait three days for it to be escalated. I waited three days and called back. On the 4th, they said the company would be there on the 7th of February, but the company never showed. They never rescheduled with me on the 4th or for the 7th and American Home Shield never said anything.

I had backup pipe problems down in my basement. Mounts Plumbing and Construction was very quick, polite, and knowledgeable. Within a couple of weeks, the job was done. It's been wonderful with AHS. But I'm in the middle of getting another repair done with the dishwasher and it's a little confusing with the appointment date. The reminder of the appointment and the rescheduling kind of threw me off.

It was a emergent situation, and American Home Shield was able to get Prime Plumbing to come out within a couple of hours from when I submitted the claim. I had a significant hot water pipe burst in the walls near my hot water heater. They were able to get the damaged piece extracted and replaced within a short amount of time. They were extremely helpful. There were two of them that showed up. They were very attentive to the problem and very informative as they were diagnosing and troubleshooting all of the issues. They were able to get in and out in a pretty good timeline, which was in less than an hour. Working with American Home Shield for this particular deal was efficient and Prime Plumbing did a great job at addressing the issue.

American Home Shield’s service is going great. My refrigerator was making a loud noise and I called and they sent someone out. He took everything apart. He couldn't find anything wrong, but it just stopped making noise after he moved stuff around.

In our recent claim with AHS, the garbage disposal seemed to be leaking. A young man came out and he fixed it. It was fine. But previous to that, we had a toilet that wasn't set right. The plumbing and the pipe seemed to be loosened up. We called American Home Shield, and they sent out Plumbers Inc. and the same young man as the last time came out. He said that the pipe had to be sheared, cut a little bit, and they'd have to put a different collar on it. He fixed it temporarily, but he needed to get parts. It was an additional charge to do what he needed to do. They called American Home Shield, and they denied it. I had to pay $185 out of pocket, after I already paid $75 for the service call for my deductible.

Yakima came out to look at the washing machine and it was no good. The bearings were no good inside of it. The washer was over 20 years old, so the tech can’t even get any parts for it anymore. They said, “Yeah, you need to get another one.” They talked to American Home Shield again and said, “He needs to get another one. There’s nothing that can be done about it.” I went on and purchased a new one. I'm very satisfied and happy. I will refer them because they back up their word.

American Home Shield is a great thing to have. I'm saving money, and they're excellent. If I call, they send someone out the next day. We've had no problems with them. They're very professional. When my microwave was tripping, they had a tech come in and fix it, and he was excellent too.

My washing machine wasn't spinning the water out and the dryer wasn't drying my clothes. AHS's contractors come out a little faster than other companies. Also, the techs were good.

I was a new homeowner getting my locks rekeyed. I went online, put the request in with AHS, and I received an email verification. I called the company which was assigned. I did have to call more than once but I got my appointment. A young lady came out and she was very professional.

Within 24 hours of filing a claim, someone would call me back to schedule someone to come out. Then, when the contractors come out, they're very professional, understanding of the situation, and they are able to fix the issues. The only thing is that I'm paying insurance and at the same time, there's an additional $75 I have to pay every time somebody comes out. But I understand that they got to get paid.

We had a light switch, which cracked internally and shorted out. The whole light system didn't work. The repair guy came in and replaced that faulty switch, and everything was back in order again. That was outstanding. He had that fixed in five minutes, and he taught me a bit about the circuit box and showed me the light switch and the things to look out for. That guy was really good and very knowledgeable.

The heater wasn't working. I gave AHS a call and the techs that they sent out were great. They have to replace another part, but everything's fine.

AHS is responsive and they seem to associate themselves with reputable repair people. My condo wasn't cooling from AC and they connected me with Express Air quickly. Express Air came the next day and they fixed the unit within an hour.

My unit is getting up there in age, and American Home Shield has the highest coverage for full replacement, which I'm expecting within the next few years. So far, so good. We are getting all the text messages very timely. We're in the process of utilizing the service for an AC issue. When the contractor came out, I liked them. I was happy with the service that the technician offered me. Right now, we are waiting on a part. It's been two weeks and I don't think that's their fault, but we're getting a little frustrated on why it's taking so long to get this part in.

The furnace was making very loud noises and when the tech from Air Doc came out, he was very professional. He knew exactly what the issue was and corrected it. There have not been any problems since. The home warranty saves us money. And so far, I haven't had no issues with any of the claims that I put in.

AHS has been working out great for us. We call the 800 number to file a claim and they get back to us and set us up with a contractor. We usually get an email and a phone call from the contractor. Then we set up an appointment for us to meet and get it done. We had the air conditioner problem and AHS sent out somebody to look at it. The motor on the unit outside needed repair and the gentleman didn't have it but he went and searched through a couple of warehouses in town. He found it that same day and came out and repaired it. The next one, I lost a fan or a flap in the back of the refrigerator and everything was freezing in the top. AHS sent out Mr. Service to repair that. The tech knew what the problem was right away and they ordered the parts. It took a couple of days for the parts to come in, but he took everything apart and put it back together in about 30 minutes. That was fixed okay.

My experience with American Home Shield is terrible. I had leaks in my laundry room from my pipe and my master bedroom faucet, and my garbage disposal was not working. I called American Home Shield and paid my $100. A plumber came out but never looked at my garbage disposal. He went down in the basement and looked at the laundry room. But when I called, I told him there was a leak in my pipe. He never looked at that. When he went back, he said he was going outside but would come back in. He turned my water off, never came back in, and left my water off.

I have a heat pump system that had an issue. The tech was prompt and was able to work with my schedule and come out quickly. The system needed a motor and a couple of parts. The tech was wonderful and everything was fixed in one call. They had all the parts in stock. That's amazing in this day and age to get my problem solved the very next day. It was an all around good experience.

I had pipes that were stopped up and after the contractor came out, everything is functioning good. American Home Shield was referred by family and we have liked it since we got it. It’s worth it.

I had American Home Shield on a rental house, and now on my personal place. I had plumbing issues a while back and they resolved it. It was also great with Xigent Appliance Repair. They found the problem on the washer and fixed it. The only thing that was unfortunate -- and I kept getting a phone call from another country to try to follow through because she could never get the answer -- is I have a heat pump, and it wasn't clear when I bought the service that that wasn't covered for any services. That was disappointing when that wasn't clear because that's my source of much of my heat and cooling. Many people are getting these. They're called splits and this is a Daikin. This thing that lets the heater cold is up in the ceiling then there's a heat pump outside.

All the last claims about the pool are for the same reason and I have had different contractors. They're replacing parts and the problem is the timer, which is not working properly. It would work okay for some months and then start over again. The two good companies that came were very nice people but the problem is still there. I know pretty soon I have to pay $125 again so AHS can send somebody else. This has been the only situation that they haven't solved for me so far.

I called American Home Shield because my garbage disposal was not working. The guy came out, looked at it, and determined that it needed to be replaced. But it was taking them a while and nothing was going down in my sink and it was smelling. I called somebody else to take a look at it for me and when they came, they fixed it. Then, I called American Home Shield back and told them they don't need to order a replacement because I already had it fixed. I told them the contractor they sent out misdiagnosed the issue and asked if they could at least reimburse me the $75 service fee but they said no. They finally said they would see if somebody could review it and they haven't reached back. I'm disappointed.

I don't like the part that I pay all this money every month and then when the contractor comes out, I pay the $75. Another thing is when they come out, everything is good for 30 days but after that, I gotta pay again. And I have to give my credit card upfront before they even come out. But I'd recommend AHS. They usually send somebody within 48 hours. USA Plumbing came out recently and everything was fine. They got the repair done real quick.

The toilet in the main bathroom wasn't flushing. I told the plumber what was going on and he was in and out in 15 minutes. All of my experiences with AHS have been good. I'm glad I continue to pay the monthly because I'll be out of more money if I didn't.

So far, American Home Shield’s service is good. I purchased an old home, so it's been good to have some kind of insurance for all the unexpected things that pop up and break. The most recent claim I did was for a garbage disposal that went out. I've worked with L&B twice, and I really like the tech. He’s very nice. My only suggestion would be to give customers more control over who comes to their house. In the past, I've had American Home Shield, and we had some really bad experiences with some pretty low-quality workmanship. So, it would be nice to be able to have a choice of people and that I could look them up and pick who I feel most comfortable with rather than just having someone sent to the house.

The capacitor went out in our air conditioning. Doshier Appliances diagnosed it and fixed it in just a matter of a few minutes. He and his helper both knew their stuff. They went right to work and they were there for 10 minutes. After that, they had me come in and it started up. I didn't want them to come into the house, so they didn’t.

I wish there were more options or a place to put more details when I'm filing a claim. Sometimes, the categories are too broad or not specific enough to find the claims I'm trying to make. But overall, the claims process worked out fine. Both the main showers on our top floor were leaking cold water. It took a few days for the claim to be answered. We made the claim on a Saturday and the company wasn't required to respond 'til Monday. But the techs didn't get out 'til Thursday so we were without water for five days. During that time, we also found that water was leaking from our ceiling from this. So, we shut off the water. Once the techs got out, it was a quick and easy fix for the leaking showers. However, they couldn't solve the leak into the walls because there was no obvious cause. But they said that if it leaked again, I should file a new ticket.

We smelled an odd odor from our Frigidaire dishwasher and thought something was burning. We made a claim to American Home Shield and it usually takes a week to see a contractor. The tech checked the dishwasher and ruled okay. The issue has not recurred. American Home Shield provides good service and my experience with them has been satisfactory. When considering a home warranty, check what deductible you want. I ended up with a $100 deductible. I would pay a little more and get a lower deductible, maybe $50. Also, know that there's a waiting period.

American Home Shield is great and responsive. When our heat went out, we had Fast Response Heating come out within a couple of days. They got it fixed. But it went out again. So we called Fast Response Heating because they said that they did a 30-day warranty on any work that they did. They came out again and figured out that the entire system had failed, which we were expecting was going to happen at some point because it was almost 45 years old. But they didn’t make parts for it anymore. Fast Response Heating decided the unit needed to be replaced two days ago and then we got our new system put in yesterday.

I went online to file a claim and the site was user-friendly. Then, the contractor called to set up an appointment and they were good.

I have not been satisfied with Home Shield warranty at all and I'm thinking about dropping it because every time I call them, there's a fee and they take out $80 a month for it. Then, when they come out to my house, they charge me another fee for fixing the issue. When I called them for the air condition, I had to pay $107 for the contractor to come out and when they came out, they really didn't do anything. They didn't charge me anything for that but they didn't fix what the problem really was. Then, they took out $80 from my checking account to keep the warranty. I also had to pay 200 and something dollars for Freon that they put in my air conditioning. I don't see the advantage to that at all.

There was condensation buildup on my ceiling furnace that ended up turning to a large pool of water inside of one of the PVC pipes. The technician from McCormick came and explained that to me. He ended up shock-vacuuming out most of the water and resetting the furnace. He got it back running and he was great. But he said that the issue that caused that water buildup was going to be a recurring one, so I need that to get fixed. I reached out to American Home Shield and I'm waiting for them to respond to me about a technician coming to fix that and I haven't heard from anyone.

The dishwasher didn't work. I called American Home Shield. The rep was hard to understand because she was in another country. Other than that, it was all right. The first contractor was a total washout. But the guy that came out and actually installed the dishwasher was great, as was the guys who delivered it. American Home Shield is good to have.

If you put the oven's temperature past 375, the broiler or grill up top would come on and it burns everything before cooking. The tech came out and took a look at it. He said we needed a part and he ordered it. Then he came back, put it in, and everything's been fine since. He also checked the clothes dryer while he was here at the time. The settings would not go past 20 minutes of drying time and he changed the switch. But he also had to order the part and he fixed both appliances on the same day. All in all, American Home Shield's claims process is pretty simple and efficient. I'm thrilled about it. I called them out a few times and they scheduled services for me. The techs also called the half-hour before they arrive or to make sure I'm home.

American Home Shield sent out ACI Northwest for my heater claim. The company saw that the motherboard wasn't working. It took about a week and half to get the approval to replace it and once it was approved, the tech switched it out. I like American Home Shield. The prices have gone up but I don't think any of the services have changed.

American Home Shield has saved us a lot of money as far as repairs or replacement for appliances are concerned. Recently, we needed to replace our hot water heater. The process went very smoothly. The techs were friendly and knowledgeable. They were very quick with everything that they did.

Tom Melton Services was very professional and explained everything. When we got all that heavy rain, a drain in the floor in my basement backed up. The plumber come out. He tried plunging at first, and it broke it loose. But we were running water through the pipes to make sure it wasn't leaking, and I looked over and told him, "Isn't that leaking on the wall?" He said it was and he took pictures of everything that was there and where it was leaking. When he went back, he told them they needed another work order so they could come out and address that problem.

Every couple of years, my furnace pilot gets dirty, and it won’t ignite. Supreme Air comes in and cleans it, and that was what happened this last time too. I like American Home Shield's deductibles, and all of my experiences have been pretty good. Every time I called them, there’s someone out here same day or next day, and I've contacted them at 5 o'clock, 7 o'clock at night. The contractors are good as well. Every time someone's come out, it's been really quick. They’re in and out. People need a warranty on their house, and the amount of service that I get from American Home Shield is pretty decent.

Some work needed to be done to my air condition and I had two people come out. The first guy said they couldn't do it and then the next guy said they could but it never got taken care of. I didn't like the miscommunication. But other than that, AHS wonderful to have. To pay that $89 a month is worth it. Sanders Appliance came out to check my cooktop that was broken. It need to be repaired but they couldn't get the parts because it was no longer available. The tech was knowledgeable and he was really straightforward that it couldn't be fixed. I liked him. I had to end up getting a new cooktop.

The plumber fixed the toilet. I called them back out 'cause it had started acting up again. He wanted to make sure if it was good. I've had to call him back for a second issue, which was the flooding in the basement. He said that it was the condensation pump on my furnace. He told me that I needed to call HVAC. I called HVAC, but they didn't figure it out. I'm still trying to figure out where the water's coming from in my basement and I don't have $100 every time I make a call.

I had a plumbing issue and everything went well. The tech that AHS sent out was very professional, very friendly, and courteous. He changed out my garbage disposal because it was leaking from the bottom and he changed out my toilet upstairs since the flapper was bad. From the time I put in the claim until the repairs were done, it took about two days and the tech did a great job. I also had an issue one time with my washer and I left the claim information over the voicemail, but the reps input it as a dryer issue. So I had a really big problem trying to get them to understand that I never mentioned my dryer, I only mentioned the washer. Then, I had an issue with my bathtub and I simply was so honest with the lady. I told her that my fiberglass in my bathtub had a crack in it and asked if they covered that. She put me on hold for a moment and when she came back to the phone, she said they covered it and that I just had to pay my $100 deductible.

My heater went out and AHS didn't have any servicemen that worked the area here so I called one personally. He diagnosed the problem, we called AHS, and he told them how much it would be. They authorized it, he fixed the problem, and he sent in the bill. That was back in January and he's still waiting on getting paid. I've called twice and he has emailed three or four times but neither of us can get through to them.

American Home Shield is 100% better than our previous provider. I wanted things looked at and my previous provider wanted to see inspections of the house before I bought it. It was just ridiculous. It seemed like they wanted a reason to not have to pay. I stopped using them completely as it was a waste of money. We started with American Home Shield in January because I moved into a new house and they've been great. When we moved in, we had appliances here and we had no idea if they were working or not. They looked like they were until we went to use them and found out there was something wrong with them.

A motion sensor kitchen sink's battery pack started leaking water. I submitted a claim with AHS through the internet and the contractor called me the next day. Then, the techs came in to diagnose it and it turned out that they had to replace the entire system because they don't make the battery pack anymore for that whole thing. They gave me two options. They said I could call Moen because they do a lifetime replacement, or they were going to give me some other manufacturer. I chose to go with Moen and ordered the thing immediately. I got it in three days, then I called the plumbing company back. But nobody followed up and there was a long wait. I left a message then somebody called me back and gave me an appointment the next day. But nobody showed up, so I called back and they sent somebody the next day to install it. The one who came did a very good job and overall, it took eight days to get my claim finally resolved.

American Home Shield's claim process was simple. I've been calling the number and I discovered the online portion, which is even easier. They sent out JG and they were awesome. It took them a couple of days because they had to order all the equipment. But they were here initially within one or two days and they were here on time. The job took them right up to the estimated time they thought and they didn't stop working. They pushed through until it was finished. We had an older system. There was a leak with our AC that they found. They also fixed that, which is what took a little bit of time. When looking for coverage, consider a full spectrum on your older appliances with a simple deductible. I was always skeptical about the warranties. But it's worked for us and it saved us so much time and money.

I like the website of AHS. It’s very easy to utilize and clear. It always gives me updates, like maintenance suggestions. I put in a request for my furnace and they state that they will find someone local, that they are vetting to help with the service within 24 hours. I got a response and a call within 24 hours, and I got my problem resolved. It was good from my experience. The technician was also very knowledgeable, nice and friendly. He let me know that he had to order a special part. I had a meeting I had to go to. He came right out first thing in the morning after he got that part and it saved me a lot of time that day.

The hot water heater quit working. It was dripping water out the bottom. So, it was rusted out. Patriot came out the same day we called. Our AHS warranty paid for itself this year. Some years you don’t use it, some years you will. The water heater is one of the cheaper items compared to an entire AC or heater system.

On 2/27/2022 I had an emergency and I called in cause both my toilet was running over. They put it in as non emergency so they called me the next day thinking I would go out back to use the bathroom. Now they don’t want to pay my money back because of their mistake.

We had an issue with our washing machine. The claims process went very smoothly. Everything they promised came true and it was in a timely fashion. It was a great experience. When one has a home warranty, things are not too costly.

AHS is affordable and they have technicians for every item that I have insured. I had a clogged toilet. The tech diagnosed the problem, unclogged the toilet and everything was fine.

I have a contract with AHS, and I pay a monthly fee. I don't like that on top of the monthly fee, I have to pay them a service fee whenever I open a ticket. If there are any issues with the equipment though, they replace or repair it. As far as their turnaround time and the issue fixing goes, I’ll give them 5. The contractors seem to be okay too. I receive their contact information from AHS and sometimes an email. AHS tells me which company they assigned my ticket to and gives me their direct number to contact if they don’t contact me within 24 hours. Most of the time, I hear back from the company within 24 hours. When they call me, we schedule an appointment, and they come.

JR Plumbing came for my garbage disposal. I went online to do the claim to American Home Shield. Then I went back and checked a day later, and they said that it was contracted to JR Plumbing and to call them to schedule the appointment. The tech was good. He knew that the garbage disposal was clogged. He told me what to do to keep it from getting clogged again.

The first time, the company was just ripping off the insurance people because they said they would replace a burner for over $600. But this year, the man came but that same rusted burner had not been replaced. I went the whole winter without any heat. And the same company came to work on the air conditioner. I have a nephew who has sickle cell and we needed that air. Because if it gets too hot, it can throw him into a crisis. It took them over three months to fix that. I decided to stay because it wasn’t American Home Shield that didn't fulfill their side. It was the company that they hired. Because when my furnace went out and they wanted to send that same company, I said no. And they did send another company who did a good job. The furnace is working. I only had to pay that $100 service.

Our dryer wasn't working. The tech repaired it. I really like a few of the techs that AHS has sent out.

We had a claim and I had to call the contractor to make the appointment. The tech came out and ordered the part. Then, I got a survey from American Home Shield asking how the service was but I haven't heard from the contractor. The tech called me last Thursday but I was out of town and he hasn't called me back. Hopefully, in the next couple of days, it'll be completed. Other than that, our plumbing claim went great. The contractor put a new hot water tank in and we had to pay $172 for a thing that goes on top of the hot water tank. We were very satisfied with those guys and everything was done in a timely manner.

I was filing a claim and every time I tried to sign in on the app, it would say my login information was incorrect. But I used my face recognition. On the third or fourth attempt, I just went online and submitted the claim. Ever since then, I just go on their website. When I file a claim, they let me know who's coming and the time frame when they're coming. Then, when the contractor is on their way, I get a little link that I can follow and see how far it's gonna take them to get here. The contractors have been pretty good. Although Patriot Plumbing was sent out for a leaking pipe and they couldn't fix it. They couldn't see exactly what was wrong and I had to call three times. But other than that, AHS has done pretty good and they communicate with me.

For my claim with AHS, my microwave wasn't coming on. I had someone come out. However, it wasn't covered. So I just had them check and make sure there were no issues with my electrical unit. I'm still waiting on my washing machine, which has been numerous months now. It was working. However, it was making this little noise. I had them come out and check it. They needed several parts. They had the parts come but said it wasn't the correct part. They did some grinding down of the bottom of the machine, taking pieces off to make it fit. Then they came out again with what they assumed to be the correct part. That, apparently, did not work because the machine sounded like it was about to come through the floor. It just makes so much noise, more than before they came. They said it was another part that was missing. The company came out last week and said, “It was a different part.” That’s where it is now.

When I want something to be fixed, American Home Shield is pretty prompt. They give me the information at that same time and the contractor reaches out to me. We would set up something where they can meet me here and do the work. Recently, my oven wasn't coming on and the guy from Albatross Appliance changed out a part. Then, he made sure that the oven worked before he left. He checked out everything and everything was fine. Since I've been with American Home Shield, it's been great.

The repairman couldn't find where the leak was coming from, so he referred it to Warrior Restoration and it was resolved. Warrior Restoration tore up my bathroom, my room and the room beneath me, and now I'm just waiting to get everything back in. Overall, American Home Shield responds real quick to whatever issue I have. Most things are fixed fairly quickly, and they've done a good job. I can't complain.

K & W Heating & Air looked at our upstairs air conditioner because it wasn’t cooling. They thought they fixed it the first time they came out but it wasn't fixed. I called American Home Shield and asked if they could issue a recall. The tech came out again and found there was a faulty part. They ordered it, came back a few weeks later, and fixed the unit. The tech was very nice and he did what he was supposed to do.

So far, American Home Shield is wonderful. This is our first year them and the nice thing that I noticed is we have a local company, Vilandre, which they go through. They are our favorite. They're the fastest and the most responsive. With the other company, it was an out-of-town service people. Sometimes, they’d make it, sometimes, they wouldn't. I like the quickness of American Home Shield to get people in. It was 20 below and our furnace was out. The next day was when it was approved and Vilandre was contacted. We're very happy with that. The people on the phone are very helpful too.

AHS has covered what we needed done and the people that they've sent seem to be adequate. Our washers started making a strange noise when it was spinning. We called and they sent out somebody. The tech tightened something up and that worked for one load and then it was still making noise. They came back and they did other stuff. It worked for a couple of times but we weren't using it very often because we were gone and then it started being really horrible. AHS said we have to have a whole new claim and pay again. We're calling back the same people who said to call back if there was any problem. Why do we have to pay again? But they ended up not charging us twice. That was very nice. The contractor replaced the whole thing and now we're waiting to see if that really worked because I noticed yesterday when I used the washer that it's starting to make strange noises again.

AHS has been worth it, especially because we don't have to sit and figure out who to call when we have an issue. We had a claim for the furnace and the contractor came and told my husband there was a bird that got caught in the thing. But they didn’t come down with a bird and if a bird was in there, there would be a bird body or bird parts or something. My husband called American Home Shield and asked if we could get another contractor to come out for a second opinion. They gave us new people immediately. The second contractor came out and said there was no evidence of bird or anything. The motor went out and they ordered the part and installed it.

The faucet was broken and the tech from A Town Group diagnosed that there was a leak, which was outrageous and it seemed suspicious. I'm trying to get somebody else to come out. Other than that, AHS seems to be okay. It's more affordable to have a home warranty service.

Our water heater kept shutting off. We tried to relight it, but the pilot wouldn't light. The techs came out and they fixed the issue. A few weeks later, the same issue happened again. It was a very old water heater. They came out, assessed it, and said that they figured that might happen. They ended up getting us a new one. It took a couple weeks for them to get out, but they fixed it enough to where it worked for us until they were able to come out. They had to confirm that it needed to be replaced and they had to go through Home Depot to order what they needed to. When the parts came in, they came out and did what they had to. Then, a tech was able to come out and fix it. He got it done within a few hours and he did a great job. He was very special and everything's been great since then.

When I had five faucets that were leaking, American Home Shield told me they'd get someone out by the next day. It was fairly quick after that. In a day or two, a plumber came out and assessed the situation. He said he needed to get a new faucet which I had to pay for. The one in the kitchen had to be replaced. He came back about two days later and did the work. I was happy with my experience. But the copay’s a bit expensive. For this job, I would have probably paid less than that to have a plumber come.

I like my service with American Home Shield. I've had this company for a long time, so I'm very satisfied with them. There is safety in case I would have to have another appliance fixed. What I pay per month and what I pay on the service charge by my choice is what I want. I did a claim with them when I had a stove and a refrigerator that needed some work done on them. The tech who came was very kind, did extra work that he saw needed to be done, and he saved me money on it.

My garbage disposal stopped working. Water Heater Solutions came in and they said, "It's not in a working condition. And you need to replace it." They replaced it for me. It's in good working condition now. The claim process with American Home Shield was pretty easy. I do things online, so I put the order online and paid for that $100. I would like to keep AHS. You're not burdened and surprised for a big spend like the garbage disposal thing. So, I would really like it that way. I know whatever breaks in the house is gonna be costing me 100 bucks. For the people looking for a warranty, I will definitely bring up American Home Shield.

I love AHS. I like the peace of mind knowing that I don't have to come out of pocket for major issues. My dryer wasn't heating recently. I called AHS but the language barrier was choppy, so I took my chances and submitted it myself online. The techs came out twice. One to diagnosis, and the second to install it. The first tech checked everything and confirmed what I was saying, that it wasn't heating. When he ordered the part, it was available five days later.

We had two plumbing issues - one was a faucet valve that was not delivering any hot water and the other is that the end of the hose where we switch between a water stream and jets in the kitchen sink broke. I filed a claim on the website and it was easy to use. Northwest Sundance Services came out and they were great. They've come to my home a number of times and they are always professional and come when they say they're going to come. But American Home Shield's contractors can be horrible, as well, and I let them know when I have problems.

I was having a problem with the pilot of my hot water heater. The tech came out and took care of it. He had a great explanation of what was going on and he educated me, too. He resolved the problem that same day that he came out and within 40 minutes. I've also had previous repairs through AHS and they're pretty dependable. They try to hook you up with the best people and it gives you some relief that you're in good hands.

We had a drain blockage. The techs took care of our problem in 15 minutes. It was a great experience.

Some of my experiences with American Home Shield have been good and some of it have been bad. It's nice that I can go on the computer, set a claim up and American Home Shield sends somebody right away. But some of it depends on the contractor. A contractor came and fixed the doorbell in one shot. But I'm not happy about the furnace. The technician said that he thought it was the circuit board. He was going to order a circuit board and I asked when it was going to come. He said he didn't know and he had no responsibility for that.

The board was not working properly, and my heater was not working. The vent for the first floor was not working. So, when I stop the unit, the outside unit would get frozen. American Home Shield's customer service was great. As soon as the guy in AHS told the contractor that the ticket was in, they called me and set up an appointment quickly. They came out. They had to wait for the parts to come in, but it was quick.

Hornet did exactly what they needed to. The first time they were here to have a look, it only took them less than 10 minutes, and they knew exactly what was going on. He indicated there was a specific part that they needed to fix, and he, unfortunately, didn't have that back then. So, he rescheduled to come back out as soon as he’s got the part. When he came back out with the part, he was probably here in a total of 20 minutes, and it was all fixed and done. I haven’t had a problem since. It was very easy to do everything I needed to do on American Home Shield's website.

Our furnace went out in Jan of 22 American Home Shield sent their repair service out. 1st visit they said it was just a cleaning, although we just had it cleaned less than a year. warranty did not cover this so we paid the $100 service charge and $450 cleaning bill! Still not working! 2nd visit they said it was another part,and they charged us another $100 service charge for the same problem. 3rd visit it was still another part plus now a motor, 4th visit they said it was a new furnace. Now they want us to pay another $1,700 to get their company to fix it. So we asked if we could get another company to fix it, and they offered us $988 on a $3800 job leaving us to pay almost $3000 on top of the $650 we have already paid! It is 3/9/2022 and still no heat and no fix for the problem. We will never renew with this company. What is warranty for.

With a home warranty, I don't have to worry about things breaking. The heat pump froze on our AC and it needed a fan motor replaced. The techs got out within 24 hours and they did an excellent job. AHS has always solved any problems I've had and took care of notifying people to come out. We've never had an issue with them at all.

I have two burners and on one side, no pilot light was lighting. On the other side, in the middle, it wasn't lighting completely. The gentleman who came was very professional. He went straight to what he came for and addressed the problem. It's still the same problem but American Home Shield is taking care of it. When you pay your money and you have a problem, somebody should address your claim properly. That was done at this time.

We have been with AHS for four years now and we have gotten several things replaced with them. They've been great, amazing and helpful. We just had a leak in our bathtub faucet. I had called on a Wednesday, and they were going to send them out on a Friday, but my son plays baseball, so we weren’t able to be home during the time that they could come. But the tech came that Monday. The techs that they have sent have all been great. Everything’s been good with AHS.

American Home Shield's contractors have gone above and beyond. After the freeze last year, we had a plumber come out because the water wasn't draining. Then, he had to come back out a couple of weeks later because it was backing up again in the sink. He was able to finally clean it out the second time. Most recently, we had Dill Appliance come out for the dryer. It was making a super loud screeching noise. The tech said one of the belts needed to be replaced and he ordered the part. It came in a few weeks later and they called back to schedule an appointment to install it. He came in on a Saturday and he was there for 20 minutes putting the new belt in. It worked fine and it doesn't make the horrible screeching noise anymore.

My husband has been a little bit frustrated because the calls to American Home Shield go directly offshore and lately, he's trying to get a complete explanation. We've had a couple of issues where it required additional work, and in trying to get clarification as to what was required and why it was required, he wasn't able to really get that information from some of them.

I've never had to wait too long with AHS. My last claim was a furnace issue. I did it on Sunday night and come Monday morning, I got a phone call. The contractor, Connect Service, was out on Monday afternoon. The tech was informative and showed me a few things I can do for maintenance. Another claim was when we had the furnace replaced two years ago. We had issues with it. It still wasn't working right after it was installed and we just dealt directly with the installers. They had to come out three times until they got it fixed properly and there was no extra charge for that.

A & M Plumbing went to the pipe outside, and they couldn't get it unclogged. So, they told me I had to go to, SAWS, the local water system because they said that most likely, the clog was on their side. So, I had them come out, which they did, but they said there was nothing on their side. I had to pay for A & M to come back. They came out to do the visual scope. They put the thing in, and they were able to clear my pipe with this pressure hose. Once it was cleared, then they put their camera in and they said my pipe is not broken, but it shifted down and the PVC pipe and the old pipe are not aligned. So, that was why it clogged up. It's working fine now.

I had a terrible experience with American Home Shield and I would never use them again. I had five service techs come to my house to fix the same problem and it took them over six months to do it. It also took me 50 phone calls to American Home Shield to get the problem resolved. There were so many notes in the computer and every time I’d call, it would take me an hour to get through somebody. They would promise to call back but I never once ever received a phone call back. I’ve also asked for supervisors and was told that they'd call me back. But I got no call back. Also, the last company that came out, Right Choice Plumbing, didn’t fix the issue, but took some parts off and made it work. I can use the plumbing now, but all they did was bypass what should have been fixed.

I've always used American Home Shield and I recommend them to everybody I know. Recently, Acme Electric came out twice. Once was for some outlet issues I was having and once was for light fixture issues. They checked the wiring and made sure that they were working properly. Acme is one of the best contractors American Home Shield sends. They came when they said they were going to come. They explained to me what would be covered and what wouldn't, if there was anything that wasn't in the contract, and they did the service. I want them to come every time.

I had some plumbing issues with my toilets. And all of them either flushed too slow or they were backed up. The app has its quirks. It’s confusing because they don't really tell you if this particular thing would be covered. It just says toilets or plumbing. And it doesn't really say that this particular thing I wanted would be a covered deal. So, I ended up having to call. It was cool because I already placed the order. I just asked a couple of questions. And the girl that I talked to was thorough. Colorado First came out, used different tools, and they got my toilets working. The guy that I talked to was young but he knew what he was doing. Whenever I want to replace my toilets, I'm gonna give them a call back so they can do that. After the guy came out, we had to pay that flat rate and I was, “This is something that my friends probably need to know about.”

As a Realtor, I don't generally deal with the claims process. I typically just tell my clients to make sure that they read the details and make sure that they're aware of what's excluded from the policy. A lot of times, titles can be misleading them, thinking that plumbing or electrical is included or certain things. American Home Shield's service seems fine. I know a couple other clients that I've referred for warranties, and they've never had anything bad to say. If they're happy, I'm happy.

AHS is worth the price and the turnaround time is very quick. Also, there's peace of mind knowing that various appliances are covered. Our above-the-stove microwave completely went out. The contractor troubleshoot it and deemed it not fixable. They ordered another one.

We had a washing machine problem and the techs who came in did an excellent job. They were very knowledgeable and professional. The claims process with AHS was pretty easy and very good. I just got online and they had almost a perfect form. All you do is click and click, then send it in. The next thing you know, you're getting a response back from whoever the contractor is and they're setting up an appointment. In the past, we had a leaking faucet and we got somebody promptly on that, but the drip wasn't fixed. But we knew it was fixed temporarily. As soon as the techs left, it started leaking again, so I called them back and they came back and took care of it. So, sometimes you have problems and sometimes you'll look at the contractor and how they resolved the problem. But overall, they did a pretty good job on that.

American Home Shield is very good, and I never had any issues. It's very easy to get stuff done and everybody comes out really fast. I've had them seven years, and they've saved me money because they fix stuff. My heater broke, and they came out. It turned out someone else who had done work before had messed it up and they fixed that. The repair man was a good guy.

I called to have someone service my air conditioner before everybody started calling in to service theirs, and I like the contractor. They've always been good. I'm hoping my air conditioner will go out so they can get it replaced though. It’s 22 years old, so it's harder on the electricity. My bills are high, and they said it’s because of as old as the unit is. Still, I would American Home Shield. They called me back, and then it was within a day that they came. I was happy with that.

They've been responsive as far as coming to repair our dishwasher. But the tech's been here a couple of times, and we're still having issues with it. He's supposed to be here this afternoon, again. It was giving us an error message, LD. It failed to work and we couldn't make it work. It would bring us this error message every time.

The pool filter motor was broken because the vacuum wasn't coming on. I submitted a claim online and then I got an email back saying that it was assigned to Golden West Pool. Someone from Golden West called to let me know their availability and then they came out to look at the issue. The tech ordered the part and then called back when the part came in to schedule the install.

I've called American Home Shield twice for repairs and everything has been great. The guy from GE Appliance did the dishwasher. He was very thorough, great and I loved him. He did have to order a motherboard for the dishwasher. That came in a little bit slower, but it wasn't that big of a deal. It was like a couple of days. So far, everything has gone according to the way I thought it would.

The dryer belt broke and it wouldn’t work. I put in a service request online and Xigent Appliance Repair came out in 48 hours. They fixed it and they did a pretty good job. AHS is pretty quick to respond to everything so I like them.

Beaches Air Came was the first contractor who came out for the heat and air. The tech said the transformer was gone and needed to be replaced. He said he would submit that to his office and they would submit the findings to American Home Shield. But they made a mistake and said that a part was missing. The claim was declined. I spoke with another person at American Home Shield and they found somebody in Daytona called Air Tech. Air Tech came over and the gentleman said they don’t work on my heating and air condition. He said they would have their office call American Home Shield for them to refer somebody else to come out.

I had a couple of times where I needed a plumber and American Home Shield sent a guy that must have worked out of his car. He looked like he was more concerned with doing something else like picking up his daughter or going here and there than taking care of me. He came in, looked at the job, and said he was gonna have to order something then come back. He never called after so much time he left. I called him back and he said he got the part in and that he would give me a call when he came by. I fixed the issue myself then called him back to tell him, “Just forget it.” He had me pretty well worn out with his attitude and not keeping his appointments, and not calling me back on the phone.

Fidelity Appliances did the washing machine. They told me that the reason it was doing what it was doing was because the bearings were going out in it. The bearings were going to be too expensive to replace so I got an approval to purchase a new washing machine. I did so and got a check from American Home Shield in that exact amount. However, I have a claim in for my hot water heater, and I need to get cashed out on it. I told American Home Shield I was going to hire a contractor to put a tankless water heater in and that was what I did.

We had service for our heating unit and the techs came in when they were supposed to. They also did what they were supposed to do and everything got done. AHS has been an excellent warranty company and I was really glad to have them because it would have been a lot more expensive if I wouldn't have had that insurance.

We had some issues with the septic tank. The technicians were good. They had to come back. I had to call them a second time and let them know that after the first time they came, the issue came right back. Having the warranty with American Home Shield is a plus and a minus. It’s good as a backup plan so that you don't have as much to pay out for expenses, but the negative side is if they don't find a vendor or a contractor you want to come out and do a service.

With AHS, I don't have to find the right people for the job. They do all the legwork. Recently, the garbage disposal wasn't working and a couple of faucets were leaking. The tech got out in a reasonable amount of time. The disposal was replaced but they didn't do anything with faucets because the water pressure was too high and that caused the leak.

We've used their service for more than four years and we've had nothing but great success. We had contractors come out for our dishwasher and if we couldn't get it resolved, we were going to buy a new dishwasher. But the tech from First Tech Solution came out and, finally, it's fixed and it's working really well.

My garbage disposal was leaking and wasn't running. The tech from Sirius Plumbing texted me when he was on his way and he was good. He changed out the garbage disposal. I'm gonna stay with AHS because they're taking care of us as we would expect.

When my ice maker wasn't working, I liked the way American Home Shield handled everything. They were very informative and just all-around good service. The techs did a wonderful job too. All we had was an issue with waiting for the supplies to come in and that wasn't anybody else's fault. Otherwise, everything was good.

I've been with American Home Shield for many years, and I'm very disappointed. I had a microwave issue and they sent a technician out who looked at it and saw what he needed to replace to make it work. Later on, he advised us that the part was not available, which meant that we were going to have to get a new one. I contacted American Home Shield, and they said, "Oh, no problem. We'll get you a new one." They sent me an email and said, "These look like they would fit your need." The rep gave me several different ones to look at. So I selected one, then American Home Shield sent an email saying it would be delivered by a trucking company, Big Box Truck.

I had a stove that had to be replaced. My stove was so old it didn't have the hookup for the new stove. The techs got out here within a couple of days. They were great. One advantage of having American Home Shield is that I don't have to look for somebody as they have service people in their system already.

I've had the worst experience with American Home Shield in over 10 years I've been using them. Right now, I'm incredibly disappointed with it and I'm very unhappy. It's been absolutely miserable. My furnace went out and I contacted them. They sent a company out and that company did a little bit of work, came back, and replaced the part the next day. The furnace worked for about two days and failed again. I contacted American Home Shield and said I needed them to work on it. They assigned the same vendor to it and I ended up trying to contact that vendor for the next two days -- email, phone, and text messages. They never responded to me at all. When I contacted American Home Shield, they told me I need to wait for the vendor to reply. I asked how long would I have to wait and they said I just need to wait. But it was my furnace and it was winter.

I went through the website when I had a claim and it was very easy to do. Then I heard promptly from a selected provider and coordinated with them. It went pretty well. Overall, Home Shield has quick response to request for service. But I have some follow ups to do with Home Shield because there is one service request that I haven't received and then some billing stuff where I might be getting billed for a service that I haven't received yet.

The icemaker wasn't making ice. I called AHS and it took a while for someone to come out because they requested someone else to come. They did it three times before I finally was irritated with them and they put a call in to Anchor. Their tech came right out and put in a icemaker. But it still didn't work. He came back out, had to put in a new panel, then came back out again because it wasn’t working. And then he got it working. All in all, I like the fact that if I have a problem, I have someone to call and they take care of getting someone there. But there should be an improvement in getting someone out there quickly. If AHS paid their vendors better, then they could have better vendors that stayed with them instead of constantly having somebody new and having to use people from far away. This man who recently came out had to drive over a hour and a half to get to our house and I felt bad for him.

Sears came out to repair the refrigerator but for whatever reason, the tech that came out said that the issues were pre-existing, which we didn't understand how he could assume that or where he got that information from. I had to reach back out to American Home Shield and ask for a second opinion because they denied the repair of the claim because the technician said that the conditions were pre-existing. They gave me a second opinion, and another person came out. When they came out, they diagnosed it again. It was a different diagnosis than what the original person had put. So, they had to send someone out to repair it. American Home Shield did end up repairing it. Everything is working fine.

My most recent claim was for plumbing with drainage pipe issues. I made the claim and the contractor reached out immediately. They were here the next day. I called American Home Shield that time because I had a bad experience with that plumber. The first time I had them was in January and they were terrible. I told the rep I did not want that contractor to come out there. She said she would take care of it but ended up sending the same contractor anyway. That made me mad. I'm cancelling with American Home Shield soon because I've picked up a better company to work with. That aside, a different technician was sent this time and he was great.

I usually go through the browser. There are three or four drop-downs that allow me to be able to put the claim in. Usually, once the claim is put in, I get a response quick by a provider. And the service is done quickly from start to finish. My dryer wasn't drying clothes. I put the claim in and after five days, the technician came out. He was able to diagnose and fix the problem right there. He gave me some tips to not run into the issue again, because we identified exactly what the issue was. Since then, everything has been great. I had five claims, and one got denied. But it was within reason. Other than that, everything was usually taken care of right away.

American Home Shield’s website was user-friendly but when I did the claim, it just said gas furnace. I didn't want to do a check all and I wanted to be able to type what the issue was. The contractor was very professional and took the time out to explain everything to me. They had to order the part to fix the actual thing. They found out what was wrong and knew how to fix it. AHS is worth it.

I got assigned somebody for my plumbing issue and the confirmation email said that they would contact me within 24 hours, but they didn't. It was several days. I'd gotten an email from this place that they had said that they were going to assign to me, and it said, "We want to know how your service went. We're following up with you." I went, "They've never been here. I don't understand." I called American Home Shield and told them what happened. I also said, "I don't want to deal with them. I'd like to be assigned someone else." I also had already gotten verification that this first company had charged me on my credit card. I said, "I want to be sure that I'm not charged twice." She said I wouldn't be.

Americare fixed the problems with the refrigerator and the washing machine. I'm satisfied. The refrigerator is working very well. The problem I’ve had with the washing machine was during the cycles. They fixed that. So, I'm happy with the work they did. They were very respectful. They listened. They were great. The whole claim process went very well. l called Home Shield, and they told me who it was assigned to. Then I got an email from Americare, and it went from there. I'm going to continue keeping American Home Shield.

When American Home Shield sends somebody out, they’re fine. Sometimes, it takes them a while to send people out. I've had to have a couple of claims all of a sudden because everything just started breaking at once. So, it wasn’t a really easy thing. They didn’t make it an easy deal. I thought it was because of COVID, so I really didn’t think much of it other than it’s an inconvenience.

It's convenient to have all those appliances and stuff covered when things break. American Home Shield usually is very responsive in getting someone out here and taking care of it. Myers Comfort recently came out for the AC. Their guy explained everything to us and got everything back up and running.

The guy who came out from Upland Pool Supply was very professional and knowledgeable. He was amazing. But I was not satisfied with the air conditioner guy. I said air conditioner when I put in the request and I didn't know that I have to put the heater too with it. I said it was a unit so it would work. But the tech didn't touch the heater. He didn't even check it out. A friend told me to hire someone else and they told me the Nest wiring wasn’t done correctly. So, the air conditioner guy gave the wrong answer to any of the questions. American Home Shield should be more flexible. The air conditioner is a unit. It can be a heater too. So, my mistake is I didn't say heater. But they both weren't working. It was gonna take the tech a minute to check out the heater too. Still, people should take a home warranty. In the four years I’ve had AHS in my home in LA, I've never used it. But with this second house, I did and I liked it.

I called American Home Shield and they picked Patriot, who did an excellent job. The toilet was fixed where the water would stop running. They did what they said they were gonna do. My water bill had jumped up because the water was running and the repair saved my water bill. American Home Shield was good the one time I used them.

The person who came to fix my disposal was very friendly and he didn't take any time to get it done. I really appreciate that he came when he did. However, the last time that I called to get my air condition fixed, that was the third time that I called and I specifically told the person that I spoke with that the unit is not a central air conditioner. It's an extension that was done to my house and the air condition looks like the one that you have on hotel rooms. Because, two times before, they came to fix it and they said they don't work on those units. When I called the third time, the person who came said, "I don't work with this unit." I have paid three times for my air conditioner to be fixed and it's still not fixed. The man said he was gonna let AHS know that he doesn't work on those units. But that was the only issue that I had. Other than that, I never had any problems with them with anything else. I'm very satisfied with AHS.

I like that the payments are fair and that I can get a plan that covers almost everything from appliances to air conditioning. I've had about five claims where the job has gotten done. Most recently, I had a shortage in my socket and the tech from Elite Electric came out and replaced it. Everything was fine.

American Home Shield is awesome. They're prompt and they've met my needs whenever something was not right with pricing. I had an issue with getting charged for something twice and I called. They took care of it right away. Also, I do maintenance all the time with a company that I liked because they do that really well. I wanted them to fix something instead of the other company that had originally been assigned. So, I called AHS and said, "Hey, I really would prefer this other company." and they took care of that right away.

My heater went out two weeks ago and the contractor came and figured out what was wrong with it. They fixed it and got it working in 45 minutes. They were great. American Home Shield was easy to deal with and took care of me. Everything was perfect.

AHS is fairly prompt. When I put in a ticket, they get in touch with me pretty immediately. What I don't like is they don't cover a whole ton of stuff.

Their customer service has become something that is 100% foreigners and they don't understand a lot of what I'm saying. The most recent claim that I tried to make was for my gas log fireplace. The surround on that has got a blower to blow the heat out into the room and that blower started making a bad racket this season. I called them up and I said I would like to see about getting someone out to fix that. The rep I talked to couldn't understand and I had to go through that I cannot tell you how many times. Finally, the girl tried to reassure me that she knew what she was talking about. In the end, she assigned somebody who called to make an appointment to come out to my house to fix my gas furnace. I don't have a gas furnace. I have a gas log fireplace, which they don't do so they canceled the order.

Our microwave in our kitchen, above the stove, went bad. We called American Home Shield and my wife talked to them about getting a technician. The tech showed before the time he said on up the day he said he was gonna show up. It threw me off guard, but he was really good and professional. I would definitely use him again. On the other hand, American Home Shield's customer support is both good and bad. It depends on who you talk to and the situation.

I had a claim and American Home Shield still haven't responded to me. So I'm not really happy about that. It's been about three weeks now. When I called in the claim, I had some issues with the customer service reps. I had to call back again. I don't know where American Home Shield's call center is located. But it could be a little bit of a challenge. Even in Spanish, they don't even know what they're doing sometimes.