American Home Shield Reviews

Our appliances and things in the house are getting to that point where they're starting to go due to age. Hopefully, American Home Shield is saving us a bit of money. Also, their coverage seems to be comprehensive compared to other home warranty companies we've used. So, we're very happy with it. But I was not happy with one of the contractors used. The contractor didn't show up for a couple of different appointments and pushed back appointments by a week. And when I got upset with them over the phone, they were rude to me and decided to not come out at all for the service we had scheduled. They don't know how to handle customers well, especially customers who are upset that their appointment was set back a whole week, when they have been already pushed back on other appointments. They're very unprofessional and not satisfactory. All the other ones that we've dealt with through AHS have been fine.

AHS has a service where they would clean and update your system every spring for a fee and we did that. A contractor came out and said nothing was wrong with the system. But a couple of months later, we had to have it serviced because the coolant was low. I wondered why they didn't know when they did the service on it in the spring and they couldn't answer that. There's a charge every time you do a service so we had to pay for that. The tech said he filled it up with Freon.

The main water line that goes into the septic was cracked along the top. The tech from Diamondback Rooter cut out the bad pipe and replaced it. It's been working fine since but I have a question about the tape. There's a piece of tape just before the no-hub connector and I wanna know if there's a nick or something underneath.

The garbage disposal wouldn't work. The gentleman came over and in a portion of garbage disposal at the bottom, he used an Allen wrench and loosened it up. And that garbage disposal worked fine. So it was a quick fix. But he told us what the problem was and why it happened. He even left the instrument for us to use if it happened again. The gentleman was great.

I’m happy to have American Home Shield. The repair guy for the washer and dryer was great, and so was the locksmith. One lock got missed. He came back and fixed the lock that wasn’t working. He was one of the nicest people ever. I would use him again and recommend him in a heartbeat.

Whenever you call them, they respond and take care of your problem.

I looked at different things on the internet and liked what American Home Shield offered. I called them and picked the best service plan that would be best for me with all the appliances and different things in the house. I went ahead and ordered that warranty through them. I call them when there's an and the issue gets resolved. A year ago, I had a problem with the washer as it was leaking. A guy was sent out and he ended up replacing the washer right there. Every time, something's been fixed or replaced.

Pro First was good. I was very satisfied.

I would recommend American Home Shield. We've used them a couple of times. The main problem I've had is that some of the vendors charge more than the Home Shield allows, so then I have to pay the amount over and above. There's one plumber that I've asked not to come back because he always wants to charge more than the allowable price. Home Shield has been good and they allow me to tell them to exclude certain vendors. But Stelter's HVAC Service for my most recent claim was very good. There was a couple of days delay getting them here because they had prior bookings on their schedule but the tech showed up on time and he did a great job. He was very thorough in fixing the AC. He replaced parts, including the thermostat, and then made sure that the system was operating correctly before he left.

There was a water leak from the bathroom upstairs. I called American Home Shield and I was pleased with their customer service. The turnaround time was longer than 48 hours but the techs were able to come out. I will recommend this home warranty.

A contractor came out for the AC unit and did what they called a band-aid fix on it because they said that they couldn't do a true fix. Apparently, they don't make this model anymore or they did something about the freon being different. For the amount of money I paid American Home Shield, the band-aid is not good enough for me. It lasted two weeks. My unit needs to be fixed. I would not recommend the contractor that came out. They weren't good about getting back to us. They would say, "I'll call you back tomorrow." Three days would go by but still didn't receive a phone call. I had to constantly call them. Once they finally fixed the outside unit, the thermostat went out. I had to call them back out and replace the thermostat. That took almost a month.

I have three separate sinks and two bathrooms, and they had leaks where they wouldn't shut off. So the contractor had to order some new cartridges to replace them. They were having problems getting the replacement cartridges. It took a month, which was a little inconvenient. But I was able to work around it. I have had other issues before with American Home Shield where the biggest problem I have is that when you have something of a higher quality that goes bad, they don’t replace it with the same level of quality. But generally, they continue to take care of the problem till it’s resolved.

I was having a problem with my air conditioner and Oldham County Electric came out and fixed the problem. The HVAC man changed the breaker. They did an excellent job and was very efficient and professional. When I call American Home Shield, I can get appliances either fixed or replaced. I have some experiences that I’ll be calling them back probably two more times, but I don't have the money for the service fee right now.

American Home Shield's service is great. My washing machine was not working. The company made the appointment from 8:00 to 12:00, and the tech made it by 8:30. He was excellent.

My refrigerator stopped freezing. AHS's reps were very professional. I told the the contractor my refrigerator was out and that I needed somebody as soon as possible. In six hours they called to say there were gonna do the schedule. The tech had good communication. It took five minutes for the diagnosis and he said, “Okay. We can handle it. Don't worry about it. And I’ll call Home Shield and they will contact you." I recommend Home Shield.

I had a service call for a plumber because the dishwasher wasn't working. But they couldn't install it because the line was corroded. The plumber didn't fix that. So I have to hire someone on my own and pay that out of my pocket because American Home Shield cannot reimburse something. American Home Shield offered me 120 to get someone and install the dishwasher. But I have not found anybody who can install a dishwasher for that price. I called American Home Shield this morning and asked, "Can you take the check back that you guys sent and send me someone back?" They said, "You have to call some other number." When the plumber was here, American Home Shield should have given me the options. But they told me to figure it out on my own. I have the service with them because I don't want to figure it out on my own.

Our most recent claim with AHS was with a plumber. He rooted or cleaned out our pipes and that was fairly positive. There's more work to be done. But it's not American Home Shield's job to do that. The other claim was, I had a replacement for a cooktop and that was a very good experience. The main problem we have with AHS is when we have to contact them by phone. It's a little bit hard to get them. Sometimes it's hard to understand some of the people. One time they had a chat and I talked to them by chat. That was very helpful. But it was not available the last time I used AHS. Those chats were very nice because I didn't have to worry about waiting on a phone call. But everything else has been fairly positive with AHS.

The current service I had has been pretty good. I was thinking of switching to another company until I found out that something on my current contract they didn't have covered under the new company. It's one that could save me a lot of money by having it with American Home Shield. In the past, I was not happy with their service. I had the door to a handle on the microwave come off and the technician they sent said we pulled too hard on that handle on the microwave. Since it was our fault the handle came off, it was not covered.

We’ve had so many problems with that AC thanks to American Home Shield. We're not real pleased with them but we're very pleased with Ohana, the contractor. They've come out here before because we requested them. Also, calling them on the phone used to be a nightmare. Every time I called them, I end up with people in Taiwan, the Philippines, or Indonesia who can't do anything for me. But it has gotten better. The last couple of times I called, I got an American rep.

I like American Home Shield. It’s good. They provide quick service. I had a good technician come out. He didn’t just run through the motions. He explained stuff for me and my wife and got everything fixed up for my stove.

I called American Home Shield and explained the service that I made. They put me in touch with somebody and those people came out quickly. They resolved the problems. American Home Shield is dealing with good contractors. When I first purchased the home warranty, I got that free lock and key thing. The AC thing was the first claim I made and that is now working beautifully. There was also a time they sent someone out for plumbing and that went fine. A part of the showerhead had to be changed.

I have a flat service rate. Because when I talked to other plumbers, they were charging around 100 an hour. So, it's nice to know how much I would spend up front. And the main reason I got the warranty was I feel more comfortable buying a place. The furniture and some of the other stuff are older. So, it's nice to know that if those go out, I'm not just going to have to foot the bill myself.

Whenever I call them, they figure something out and they get people that I need. The last claim took longer but that was because the contractor had something going on. Other than that, AHS has been doing pretty good with the service. I've used it three times and three times, they saved me money. It's well worth it. I'm happy with them.

Draingo of Alabama fixed a plumbing claim. The turnaround time met my expectations.

It's not working out too well with American Home Shield. About a month ago, I put in a ticket to have our dishwasher fixed. They sent out a guy from Premier Home Appliances and he looked at the dishwasher. He made a diagnosis that the seal around the motorhead was broken or damaged or worn out. He told me he would get a part in about 7 to 10 business days so I waited a couple of days. Then, I called AHS and they told me that the guy said that the dishwasher needs additional repairs - a seal around the door, which will cost me $450. But he told me that we didn't need that. He said the only thing that's damaged is the seal around the motor.

YAZD, the contractor, came out and fixed the AC unit, which is all I care about. It’s about to go bust and I’ve used American Home Shield about eight times to fix the upstairs unit, but they won't render it dead. The mechanics just keep putting duct tape on it. They keep it running every couple of months, so they have to keep coming out. There’ll be a benefit to having a home warranty if AHS replaces the AC at some point. There's also an open ticket I have since February that can't get completed, which is annoying. AHS’ rate keeps going up, which is a little bit of bait-and-switch from the first year.

I had a plumbing issue. I called American Home Shield. I did have to wait but once I got through, everything was pretty much down here from there. They gave me the tech's number. So, that really worked out. He was very knowledgeable. He kinda walked me through what was going on, and what he was gonna be doing. He was very professional. He found that I had a pinhole in my line, and he showed me what it did and the damage it did, and what it could have done. He took care of the issue. He assured me that I wouldn't have that issue going forward.

The contractor did a fine job. I'm just not happy with American Home Shield. The first company said that the stove was damaged by cleaning products. But Chesapeake came out and something needed to be taped. It wasn't in place. So, Chesapeake fixed the stove. Both of the contractors said it was a shortage in the dishwasher. But American Home Shield wouldn't fix it. They are not covering it. So, I’m paying $100 and I have a warranty.

I've been very happy with AHS for the most part, but there's been some frustration. They usually send professional people. But now, a lot of times, the people that they send out are also trying to sell you something. For the most part, the people come out fairly quickly. Sometimes, though, with the AC unit, it could be a couple of days. I had gotten frustrated, because both my son and I have heart disease, and we can't live in a hot house. So, we ended up having to move and sleep on the first floor until they get the problem fixed.

I love American Home Shield’s response. They get things solved in a hurry. We recently moved to Michigan from South Carolina and our refrigerator went out. They had a new refrigerator in my house in four days, which is unheard of. We had an incident right after we moved in here with water coming through the ceiling and they had somebody out here right away. You go online and fill out your thing, and AHS sends you a text telling you who's coming out. That person calls you right away, makes an appointment and comes out. They make it simple, efficient and easy.

My door wasn't opening and techs came out the next day or two and they fixed everything. They were very professional and nice people. They were very knowledgeable and courteous. I also had a claim where I had some electrical done and that was also very good. The people were super professional and nice to work with. I'm very happy with American Home Shield's service compared to the one I had before. I just hope that the cost doesn’t go up after the year. American Home Shield's service is better. They keep up with you to make sure that the ones that are supposed to come to the house are on time.

A month after we took the insurance, there was a leak at the bottom of our washer. Initially, we thought it was something that came from the pipes, so we just ignored it. I already had a basin on the bottom of the washer, but I found the water was becoming more and more. I requested for service through American Home Shield, and the guy who came in said that there was a hole on the edge of the pipe. He said that was growing day by day, which was why the water was increasing. The guy came in with a part. He ordered it, then it took at least a week to get a new part. When that part came in, it was the wrong one so he had to resend that, then he came another week later.

The first time somebody came out for my air conditioner, they said it was not the air conditioner but my electricity so I need to call out an electrician. I called out an electrician and they came out and said it was the air conditioner. I had to have a third visit. It took three visits before my issue was resolved. In the end, they had to replace the whole unit. If it's something that's high dollar, American Home Shield will push back and try not to fix the issue. Also, their customer service is nice but they're hard to understand because they're out of the country.

The dishwasher was leaking water on the floor and had been so repetitively. We tried to fix it ourselves but we couldn't, so we called American Home Shield and submitted a claim. I had the name of the company, the point of contact, the phone number, and the general introduction from the company. The company was very good. The issue was a piece of the dishwasher that releases vapor from the inside of the cleaning chamber. It was having a buildup, which allows more moisture to come outside as opposed to staying inside. So, the tech told us all about it, cleaned it, fixed it, and showed us what to do.

I had an issue with my heat pump and American Home Shield did alright this time but they've not been as good before. They need to use local people instead of people from Knoxville and it needs to be somebody that you can get ahold of. I don't like that one company that they used.

The condensation pipe was clogged on the AC and it took not even an hour for the tech to repair it. He just eased the pressure and unclogged the pipe. He was very nice, helpful, and informative. All in all, I would tell others to give AHS a shot.

I'm very content with American Home Shield. My garbage disposal was fixed and they were in the process of replacing the dishwasher but they needed additional parts. Then tomorrow, I’m scheduled for plumbing. I would refer people to AHS.

I submitted a claim on the American Home Shield website. We put in our credit card number to pay the $75 for the service charge. We are out in the country and don't have the most reliable Wi-Fi all the time. But I found the website very user-friendly. It's straightforward. It asks the questions as you go. Then, I got the email, and then the vendor called us and we set up the appointment. Everyone that we've gotten from American Home Shield was professional and polite, specifically Days Appliance Repair. They've always exceeded expectations, in communication, cleanliness and speed of service. Our experience with AHS has always been something we felt was worthwhile.

The AC went out and I did the troubleshooting online. Everything went through so that way American Home Shield can send somebody over. I have a 1-year-old in the house and I needed to ensure the AC was working because it was really hot. The gentleman that they placed for the service was too busy and he couldn't make it until four or five days out. I needed to call American Home Shield so they could send the work out to another or bid it out to somebody else.

My washing machine broke down. I called AHS and their reps were very sympathetic. They gave me my options and the turnaround time was four days, which was decent given the state that we're in right now. Once they assigned Sears to me when I made my claim, the very next day, Sears called me and asked me what was the problem. My machine is a little bit more modern, so it came up with a code, and I was able to give them the code. So, they put that code on the part on the truck that came and when the technician got here, we talked and I told him what was going on. He looked at it and verified the code that I had.

I've used American Home Shield a few times. Everything is slow when you use the American Home Shield versus calling somebody, you get them out there same day. It took a week and a half to get my water heater squared away. My washer took five days before someone came out and looked at it. It takes long to happen, but with the water heater, it might have cost me 1,900 to get it done. And it cost a couple 100 just to be up to code.

I’ve been with American Home Shield since September 2020 when I first got my house. I like it because it gives me a sense of comfort, knowing that if something big in my house has problems, the warranty will get it covered. I don't have to think about having to remove money from my savings. Instead, I can just pay the service fee. When the dryer wouldn't become hot, the contractor came and fixed it the same day. They were really good.

I had a problem with my oven where there was a leak. Initially, a plumbing company came out within a couple of days and resealed the connection to my oven. The plumber recommended that Precision Appliance come out additionally to ensure there were no further issues with the oven. It was in two to three days for each turnaround from when they said they would be out to when someone showed up.

So far, American Home Shield seems to be good. The hardest part is parts always seem to have to be ordered. Since covid, it takes a lot longer to get parts. I have two appliances right now that we're waiting on parts. It takes a while to get even an appointment. It took me almost three weeks. That part has not been the best. Everything seems to take a whole lot longer than if I was to probably call myself. American Home Shield saves me some money on repairs but hopefully, I don't have any more coming up. I'm getting tired with some of this.

The condenser unit was running intermittently for about a week and the service was done promptly by the contractor. So, it was good.

There was a burning smell from my dryer and it was not cut on. I filed a claim with AHS and they said that if it needs to be fixed, they would fix it but if they couldn’t, they would replace it. Sears Contracting was sent out and I was totally happy with them. He did a diagnostic and the dryer was fine. He said what I smelled maybe was just lint burning and I had the dryer on the high so he told me to not put it on high.

I left American Home Shield for a better priced option. I have a 5,000-square-foot home and tons of appliances. I picked a three-year package with another warranty company at a cheap cost. It was supposed to be the same type of customer service and type of warranty. But it was not even close. Everything was prorated based on how old things were. American Home Shield never really goes into that. They just say your appliances are broken and that they will send a new one if it cannot be fixed.

I had a claim for the ice maker and the contractor came out and fixed that. They had to order the ice maker and when they got it the first time, it was incompatible. So they had to reorder. It was a little lengthy but understandable. After that, the refrigerator itself was leaking. The leak was in the water valve, so it wasn't part of the ice maker. But both of them went well.

My garbage disposal was broken and American Home Shield sent out the plumber and he replaced it, and we were good to go. I’ve had the tech before and they’re a nice company. If something goes wrong, I don't have to fix it myself. I call and I set up an appointment, and AHS sends somebody to fix it for me.

I had the contractor come out twice in recent history here. When I had them come for my dishwasher, it was because it wasn't drying the dishes. So, they came out and looked at it and it was the heating element needed to be replaced. So, the guy looked at it and said, "Yeah, I'll just order that." And three days later, he came and put one in and fixed the problem.

Austin Heating and Air came out for my AC. We had to wait for parts in the blazing heat but they were great. I would recommend American Home Shield.

The Sears tech came out for my dishwasher and was there for 10 minutes. He was very effective. He immediately noticed the temperature. Based on his observation, the dishwasher has to have 120-degree heat in order to work. That was the only reason why my tankless unit was reading at 95 degrees. So, it wouldn't click on the dishwasher. He couldn’t adjust it at all. I had to call another work order into American Home Shield and they sent out AAA Plumbing and they adjusted my tankless hot water heater.

Super Rooter has been out a couple of times. They are my go-to if I have any plumbing issues. That’s one of the companies that I request if they have any openings during that time. I like their work. American Home Shield seems cost effective, but sometimes it seems pricey. I may use the service once every eight to nine months. After paying for the service fee, it feels like the service that's being done is not equivalent to what's being charged monthly plus the service fee for the contractor to come out.

The plumbing was leaking and whenever we let water out, that went downstairs into the bathroom washroom area. It was making water come out of the ceiling. The plumber had to cut an area in there to fix it. It was very good service. He was very thorough and he got the job done. It didn't take him long to find out where the problem was.

I was having problems with my air conditioning in my house. And American Home Shield sent out a contractor right away and helped me. Recently, the refrigerator went out. I just called American Home Shield like I always do. The contractor had to order a part. He was great. I've already sent three people and my neighbors to AHS.

A part of the garage door had broken on a rental property of mine, precluding the door from opening and closing. The issue was a no brainer for the techs. It was completely visual. For what American Home Shield charges you for a yearly coverage and all the things they include, it's well worth the money, especially on a rental property where I'm not sitting there and can go and do any work or meeting contractors. It’s a very easy way to get things taken care of.

I had AHS in my last house and was very satisfied with it. When I bought this house, the seller included a year's home warranty and it was a different company. It was horrible. I had to get my own repairperson. They didn't cover everything they said they'd cover. So I dropped it before the year was out and signed up with American Home Shield again because I know that it's a reputable company. I don't have to find the plumber or electrician, AHS does. I love it.

My husband called American Home Shield and spoke with a rep. They connected us to Dudley's. They were fine. We liked them a lot. They went over and above to get our AC fixed. They came and they needed a part that they didn't have, but they made a special trip. They said it could take a couple of days to get the part, but then they called us back and said, “Hey, we were able to locate it somewhere local. Can we come back this afternoon?” We really appreciated that. We were extremely happy with them. They were very nice. We were expecting to wait a couple of days. We were fine with that.

We've been very pleased with American Home Shield. They've had to come out for several things, and it was outstanding and efficient service. It's also very professional, and usually, pretty prompt. The technicians were very professional and efficient. They clean up their mess if there's a mess. They don't lollygag around. So that's a good thing. So we've been very pleased with them.

My air conditioner condenser got broken. It was jammed. The first technicians wanted to sell to me by bypassing AHS. They were not honest and they wanted me to spend $6,000. They said that AHS was not going to cover it. They never proposed to me that there was a 50%/50% deal that’s available. I brought this to the attention of AHS and they gave me the opportunity for a second opinion. I then got the fair deal. The second technician said, "We have this. And they should have given you this proposal. Why they are trying to sell you behind AHS back?” AHS offered me 50%/50% replacement. It was a pretty good deal so I took it. AHS has tremendous value and I've benefited from them. They provide excellent service.

We’ve had no problems with American Home Shield. We called them for our refrigerator and everything's fixed.

My microwave quit working. The contractor resolved the problem. It was good. They were punctual and clean. They did a nice job on the microwave getting it back together. I haven't had a problem since they came in. Overall, I'm satisfied with American Home Shield.

I've had three claims with American Home Shield. The first one, for a washing machine. And the initial part of it went well. However, the option that we were given and eventually decided on ended up being on back order. And it took close to six weeks to get a washing machine. That was in the middle of COVID. Many factors which American Home Shield had no control over. The problem was when I needed to contact them. There were some issues with it. Because we initially were given an option, and we chose that four hours later, it was not available. There was a bit of back and forth before we finally got it straightened out. But getting in touch to talk to them, their hold times were so long.

The contractor was trying to fix the dishwasher. And there was a gasket on the stove that needed to be replaced. The stove was fixed. Unfortunately, the dishwasher was too old to replace the part. American Home Shield replaced it.

For my recent claim with AHS, my icemaker was not shutting off once the ice got full. It just kept making ice and overpouring. Right after the techs repaired the ice maker, it quit making ice. I called them. They came back and did something to it so it would start back again. It took them a day or two, but they got back and did that. I also had a claim with the water heater that was done just right before that and it wasn't so easy. It was a clustered thing, because I had one claim going on in my hot water heater, and I called back to report about the ice maker. That was put in, but then the water heater was somehow taken out. Nobody had called me back about the water heater one.

I did a claim for my stove and the tech that came for it was really good. He had to come back in about a week because he had to order a part.

Royal Plumbing came out for a leak in the valve down in my basement. The tech said that the stem inside the valve was leaking and he had to change the stem. The quality of service was good.

There was a smell coming from the bathroom and I didn't know if it was something going on with all my plumbing in the house, so the techs checked all the bathrooms and made sure everything was fine. Then they found something that was clogged in the drainage of the bathtub, so that was the issue, and since the repair, everything has been functioning well. These techs were better than others because I've had a couple of bad experiences with contractors. But for the most part, I haven't had major problems. All in all, American Home Shield is a good quality company as long as they continue to have good quality contractors that come out to customers’ homes to do quality work.

My air and heating were not coming on. I placed the request on a Friday, and US-Air came out the following Tuesday. I would have liked to have had that much sooner. I was without air and it was hot. But US-Air was great. They pinpointed the problem immediately. American Home Shield is good as far as being responsive. When I do my request online, I'm very, very happy with them being responsive. But one thing that I loathe is speaking with someone or trying to make them understand when they are foreigners, and they do not understand our language, English. Every single time I make a request for someone to come out or have a question about something, I get these people who are offshore, and they just babble and babble and babble. You get nowhere with them. I always have to ask for a supervisor. It's unbelievably frustrating. They repeat the same canned phrases over and over and over. They're not listening to me, the consumer.

I did an online claim to American Home Shield for my stove. We had to have it replaced. It was seamless. The technician came out, looked at the appliance, and found out that the issue was the motherboard. Because the stove was 11 years old, they don’t make that motherboard anymore. So they said, “Yeah, this just has to be replaced.” Within three days, we had the credit from American Home Shield to buy a new stove. We purchased our new stove, and it should be delivered in about three weeks. It was excellent. I’ve recommended American Home Shield to several people.

Mac’s Appliance came and checked out our washer. They replaced a part, but it seemed the part was defective. With the cycles, it was not doing what it was supposed to be doing. At the end of the cycle, the light didn’t turn off. Sometimes, the door was locked, sometimes it wasn’t. They said that they were gonna be in contact with American Home Shield to let them know that it’s possible that the part that they replaced was defective. We are supposed to hear from American Home Shield if they’re gonna authorize new parts, or if they’re gonna replace the washer.

The contractor that came out was professional. The thermostat had grown old. They had the part available and they replaced it. The unit is working now. With American Home Shield, I like the fact that I don't have to make a lot of calls searching for someone to do my repair and possibly making a wrong choice. I'm happy with them and I’m gonna renew in December.

We have two appliances that were supposed to be done. One was the stove, and one was the microwave. Sears came out to take a look at my microwave. The gentleman was outstanding. He came out first, evaluated the microwave, and ordered the part. The part came to our house then he came back and fixed it. However, American Home Shield has never gotten back to us on the stove. I have a burner that's not working properly and an oven not heating properly. The problem is American Home Shield had me go look for an appliance person, but nobody will work for them. I told American Home Shield, “You need to find the appliance person because I can't find them.” It's been two months or longer. The burner gets hot. It's dangerous. If it's on low, it'll go high. I have three other burners, but it's a safety thing.

I've called AHS once and everything went well. It was for my dishwasher. The O-ring around it where the silverware are kept, the forks had been poked into it and I never really noticed it. I just thought that it was deteriorating. When the techs came, they said “No, this is from silverware banging into it. So you need to make sure that when you close it, silverware bangs the opposite way.” I also told them when I put the liquid in the dispenser, the first time it was in there, it seemed half of it disappeared. It just comes out and gushes. They replaced it. So I have a new dispenser for the soap and the dry liquid. The techs were very good and polite. I asked questions and they answered them.

Someone came out for my AC and was not so thorough. They changed the king valve but there was another one that had to be changed. I was not happy. A guy from 5 Star came out next and did a great job. He checked everything and was knowledgeable. He knew what he was doing and was thorough. American Home Shield is expensive for me. With the first claim I did, I didn't know that after 30 days it would no longer be under warranty. I had to open a contract and I had to pay another $120. I don't like that part.

Having AHS as my warranty is great. The ability to call one place regarding all of the issues that I'm having with my home systems makes it convenient. Also, I feel confident when I call that toll-free number, they're going to connect me with a reputable bonded person who knows how to repair. It seems like their people have been vetted because there's just so much garbage out here and so many people that you can't really trust. I had a plumbing service call recently. The plumber came right out and fixed it. I'll be referring him to others. He's that good and that professional. That's the issue that I've often run into with some of the service people that I've come in contact with, a lack of professionalism.

We’re retired. We don't need those big out-of-pocket expenses, so having American Home Shield is an added insurance for us in case something goes wrong. I've been satisfied with the service. I had to have my kitchen appliances looked at, and the techs were rather knowledgeable about them, which was good. The process seemed to have gone well too. My trade fee is higher than I would like, but I don't use it that often so I swallowed it up to lower my monthly bill.

I’m depressed with AHS and I’m waiting on for them to get my dishwasher fixed. When the techs came, they didn’t communicate when they went and ordered the parts. After they ordered the parts, they told me that they just ordered the parts but it had been a couple of days later. But when they brought the parts, they still haven’t fixed my dishwasher. Also, five different people have been sent out so far and it should have just been one person. That way, he would know what to fix. But they sent a different person and he didn't know what the other guy did. And then they sent another person and he didn’t know what that guy did either. So, I’m up in the air on what AHS is going to do and it’s getting ridiculous.

I was having trouble with my AC and American Home Shield assigned High Voltage. They came out the following day and the tech said the AC was low on Freon. He set the proper pressure and it has been working ever since. The AHS website was simple and I was able to put my information easy when I did the claim. But whenever I file a claim on a Friday, I don't get any response till the following Monday or Tuesday. Those guys come out maybe a week later so it’s a slow response. Also, AHS has raised their prices an awful lot from when I first started. But I’ve had no problem with them since 2013.

Our washing machine just stopped working and I reached out to American Home Shield over the internet. I was gonna call if I needed to. I wasn't sure how it would work but I didn't need to. It was on a Friday so it was a little while before the contractor contacted me, which was not unexpected. I got a text message from AHS that Saturday and I heard from Cantech on Monday. The tech had to order parts and come back. But he fixed the washing machine and it’s been good. AHS has been worth it.

When we called to have the dryer first looked at, we explained what was going on. American Home Shield told us that Whirlpool was gonna be the ones coming out. Whirlpool said that Oak would be coming out. I was ecstatic. I was waiting around for somebody to call me and tell me when they were going to come out. Oak said that when Whirlpool sent them the papers so they could set up an appointment with me, it came out blank. I called American Home Shield back. We talked three times then I finally told them I wanted them directly to please send it to Oak because going through Whirlpool was a waste of time. They couldn't get everything they needed shipped to Oak.

AHS could lower the deductible. Also, there was one time I called and I was very angry. But the most recent claim experience was good. The breaker was out and in one part of the home, the electrical was out. The tech from DNZ Property checked everything and changed the GFA outlet outside.

Having AHS has been great so far. Every year, something goes wrong and they have been able to step up and either fix or replace. Recently, a panel on the oven went out. The techs got out in a day or two and it was really quick service. They had to wait for a part to come in but as soon as it did, they called me and told me it was available to be installed. The tech installed it right away.

The heat wouldn't come on and when I submitted the claim to American Home Shield, the communication was a little bit difficult because I didn’t receive a text message. So, I did two claims in one day and I didn't like that. I paid $200 even though one was HVAC and one was the water heater, which might have been related because they went out simultaneously. I needed a new thermostat and the motherboard was messed up, so the tech ended up ordering a part. But he was there the next morning to put it on.

The controls stick out the way it sits. I stand there and I either touch the button with my leg. I remember doing it but I didn't think it would mess with the machine. It was locked. I didn't do it, so the tech came and looked at it. After 10 minutes, I walked out and came back, and he got it. That was when he mentioned that I touched it with my leg and it locked itself up. He had to unlock it. He showed me how to do it next time it happens. It was great. I appreciate it. He was professional.American Home Shield is a good company. I'll call and renew the policy, and pay it then. Let them take it out every month out of my account.

We called American Home Shield recently when our air was not cooling. I always go through the app, which is very user-friendly, and making this appointment online was quick and easy. Although we're not able to select multiple things at one time, I get that. That is to keep jobs housed separately. The technician from Tru Tech came out, and it was very quick and painless. The tech was out for 10 minutes, and apparently, the issue was the capacitor.

I could not love American Home Shield more. I was a Realtor for 40 years. I always used American Home Shield. They replaced my microwave. They fixed my stovetop. I tell them something's broken and they send somebody out. ATL came out recently and they were delightful. They were neat and didn't mess anything up. They acknowledged my dogs so they’d go away since the dogs thought they were here to see them. I got somebody that did what they said they would promise to do and they did it efficiently. However, the new microwave from GE didn't come with a manual. I went on and got all the manuals I could download. It is all so vague. I can't figure it out and nobody at GE will help me. Everybody that I've talked to at American Home Shield has tried to help me, but this seems to be something they don't know what to do.

The air conditioning system wasn’t set right and Air Control Heating, the vendor, was able to fix it and there were no issues. I’ve only used a couple of vendors from American Home Shield and both times, they were fine. I have a variety of rental properties and I have a variety of different home warranty companies. I work for First American but I used AHS in this area because First American didn't provide very good service previously. So, I made a move over to AHS and I've been happy so far.

The electrical sockets wouldn't stay on and wouldn't work, and the guy fixed everything right away. For most of our claims, American Home Shield has been great. The technicians themselves have been good but we had an experience this last time with Sears for our dishwasher and it wasn't on AHS. It was the last one that just got fixed but the claim was out in for that before the electrical. I was bummed because the techs were super nice but when they were installing the new dishwasher, they broke a piece off. It wasn't technically their fault. It was eroded. So, it was fine. But I had to get another one and then try to figure out how to fix it myself, which I'm not the greatest at. So, that was challenging and the company probably should have done it even if they charge me for it because I don't know what I'm doing down there. Still, American Home Shield people that I've talked to have always been awesome. I'm very happy with them.

Recently, my instant hot water dispenser valve thing broke. The techs were very good. They took a while, but that was more the part than anything. However, the policy is slightly overpriced and I'm debating whether or not to continue with AHS. It's about $600 per annum and to recoup that annually is quite difficult. It essentially was recouped on the hot water dispenser, but that's quite a rare instance. I don't need my house rekeyed six times a year. I know it's an insurance policy, but the major things, like there is a broken shelf in my refrigerator and I was told that it's not covered because the refrigerator is still refrigerating. So, there are all these caveats to the program that make it less and less usable.

American Home Shield mitigates large costs in home repair. A repairman did something in the sink yesterday. That worked out good.

American Home Shield sent someone out for my pool. The issue was the first contractor that was sent out tried to scam me and scam American Home Shield. I had to ask for a second opinion, and I got it fixed. AHS covered the issue. They also refunded my service fee for the first call where the guy tried to scam us. When I submit a claim, I want somebody to come out and be fair. It's a reflection on American Home Shield that they deal with companies that try to take advantage of customers.

Our AC was not cooling. The techs that came ended up finding a vent that we didn't know we have that had a filter that needed to be cleaned out. They were very quick and responsive. The $85 service call to American Hoem Shield is fantastic.

I did a claim for the microwave and got very good and professional techs. They had all the right parts and it was just one visit. With home warranties, you have to pay the first 100 yourself and it's a wash, to some extent. But all in all, it is good to at least have something that if something major happens, that will hopefully be covered.

American Home Shield has been responsive. I’ve had multiple issues with my freaking water heater which is finally resolved. There was one recommendation that wasn’t covered but it was the policy. It wasn’t a service issue. Genuine Plumbing & Rooter was very good. I could not complain about the service which is not always the case with vendors. I would give them an A plus. This poor guy had to come back three times before it was fixed. I had to go through American Home Shield's phone system to talk to a human because the website didn’t provide an option for callbacks. If you’ve had service then you've got further issues about an existing claim, a "click here" type of thing would probably be a good option to have. But I would definitely recommend American Home Shield. I have, over the years, bought and sold different houses and had different policies. Many of them have not been very good.

I've had my air conditioner serviced about three times. I also had a garbage disposal serviced. The repair people fixed the air conditioning fine, but they weren't able to fix the garbage disposal. The repair people came out and just didn't want to fix it, so I had to buy a new garbage disposal. I paid my $100 service fee on top of buying a new garbage disposal. Other than that, I haven't had any issues with American Home Shield. Recently, my air conditioner went out. It was just blowing hot air, so I filed a claim and it was contracted through a local air conditioning service in my area. They came out within a couple of days and fixed it within about an hour.

I would recommend American Home Shield. The tech was professional.

My garage belt got worn out. Everything went really well with the tech. He went straight to the problem and found it right away. He fixed it on the spot in a very short amount of time. AHS is really good and I would recommend them. They have supplied me with very good customer service.

I have an open case right now and I'm still trying to get a resolution. The refrigerator freezer went out and the tech came out the next day. But it's a sealed system. The pain started after that in trying to get a company to come out. American Home Shield assigned Sears who couldn't come out for two and a half weeks. I was back on the phone with them and I couldn't get ahold of anybody at Sears. I was going round and round and in the meantime, I was throwing food away.

We have been waiting 3 weeks to have our AC repaired. AHS keeps scheduling companies that do not work on our type of unit. Every time we call we are told to wait 24-48 hours and then nothing happens! This is the worst company we have ever dealt with. Have asked to speak to management and are told they will call us back and again, please wait 24-48 hours! And, no one speaks English and it is very hard to understand anyone!

I called American Home Shield for the heating thing downstairs. The technician who came was awesome.

I had an issue with my icemaker and North Bay Appliance, the contractor, replaced the basket. The tech wasn’t here a long time but he was professional. American Home Shield assigned them but I would probably pick them again.

The icemaker kept freezing it up. And it's doing it again, so I gotta file another claim on it. The Frigidaire is known for it. But I like not having to pay for repairs.

American Home Shield sent GE and they repaired the washer. The tech had to take something out of the tube that was clogged that was keeping it from spinning and even when it would start to spin. The other guy tried to fix it. He didn't do that mess with the tube. This last guy went in and had to pull stuff out of this tube. It took a little while and that fixed it. It's working fine now. On the dishwasher, the motor was shot. I only had that dishwasher for a couple of years at the most. It doesn't make sense. He showed me and he said, "Well, it's plastic." The motors are not made like they used to be made. It just burned up, but it's working fine now. AHS fixes everything for me. I just wish it was a lower amount that I pay.

The Realtor lady met the tech and he determined what parts needed to be ordered for the dishwasher. They will be installed because we just recently got the parts. The tech handled it and did whatever he needed to do. I like knowing that if something else breaks before we get our house sold, we’re covered. I can just call somebody, or email, or set up an appointment, and we can get it looked at.

My heater wasn't working and the guy from Superior Energy who came out was great. I did the claim with American Home Shield through the internet and it was 100 times better than doing it by phone.

Our dryer quit working. I filled out a request online with AHS. They sent my information over to a local company. The experience was good. But originally, whatever they did, it only temporarily fixed it, and then it broke the next day. But they came back out right away and fixed it. So far, it's still working fine.

I called American Home Shield for a claim and had a very good interaction with them. We had somebody come out for our AC. The condenser was bad. The techs ordered the part. They came and they replaced it. It's working great now.

I had a service call and the tech found a couple of issues with the furnace during that time. He had to order parts and then come back. He took care of the issues and the turnaround time met my expectations. Everything's been good.

I like American Home Shield so far, except they're charging me for services that I had to pay out of pocket to the provider. Other than that, they've been really quick.

I still have water standing in my floor right now. It was coming from under the cabinet, and American Home Shield had someone replace the faucet in my kitchen, but what I really called them out for, they didn't do anything. The guy that came out the first time helped me out, but he didn't get my issue resolved. I didn't like that. They got one of the head people to come out too.

Garage Door Corp. did a great job with my recent claim. They came on time and explained to me every detail that I was supposed to know. They fixed my garage door right away. However, the claim process of AHS was a little bit harder than I expected. But as far as I have them, I feel more secure in my financing.

After I sent in the appliance claim, they reached out to us right away. So within a week, we've had pretty much everything confirmed. They were awesome. They couldn't get the part for it. So they gave us money towards a new one. It wasn't a lot, but at least, they helped.

I've been with American Home Shield since I purchased my home in 2009 and if I could go with another company, I would. There are a lot of hidden fees. Also, they don't keep contractors. I never get the same contractor twice and it's very hard to find contractors. They are normally from out of state, Georgia, so service calls are a hot mess and appointment times are a complete disaster.

My dishwasher has an intermittent leaking problem. A technician came out and replaced gaskets, this, and that. Every second or third time I ran the dishwasher, it would leak. There was just no resolution to it but American Home Shield declined to replace it. I also had multiple calls for the same thing and had to argue with them about a washing machine that was moldy and couldn't be fixed. That went on for months and months. I was not happy with them. Their customer service or whoever answers their phone isn't very helpful. The company got bought out by somebody in the last year and so lots of things probably changed. Whatever service levels they had before, it's not my experience now. I moved to another company.

United Garage repaired the sensors and it was fine. My main issue is with my air conditioning claim. It's been a nightmare. I know American Home Shield has been trying to help out, but it's been moving really slow. I put that claim out at the end of August, and I still have no AC. The first time, it was the compressor that needed to be replaced, but when the first AC guys came in, I didn't really trust them. They're called Mr. Freeze, and they have a one-star rating on Yelp. Every single review of theirs is terrible. So I had another AC guy come in just to check what was wrong with the unit, and he also said the compressor wasn't working. We tried doing the replacement, but when Mr. Freeze came back, they said, "The AC is not turning on, so there's some electrical issue." So we got an electrician to fix it.

We called and the serviceman came promptly. It was a very difficult time since there were no parts and no extra time for service people. But overall, it worked out well and the tech was good. With AHS, we get better service that's on time and we know what the cost is going to be.

The dryer had a bearing that was going out and squealing. The contractor did a video analysis first and then the tech came. He was good.

I'm not happy with American Home Shield. I pay for it, and whenever I need the service, for some reason, they will say, “Okay. This is not covered.“ So, they don't have to pay anything. It has happened before and I ended up paying more money even though it was supposed to be covered according to the rules. They did not cover it because the technician gave wrong information, and they didn't want to see what the truth was. Pricewise, I'm okay to pay for it but there should be some better service than what's going on right now.

The fan motor was going out on my outside AC unit and started making a noise. A guy came out and he looked at it. I asked if he could replace the motor and he said he could not replace it until it goes all the way out. I said, "Buddy, you can hear the motor. The bearings are going. It's broken. It's fixing to go out here in the next day or so." But he still said he could not do it as the AC was still working. That didn't make sense to me. He told me I would have to call American Home Shield back when it goes out. They would call the service company and they'll come back out to repair it.

I had a service call for a leak from the third floor to the main area and the kitchen. Older gentlemen came and told me, "You didn't identify it correctly. You have to turn off the lights. You, the owner, have to do that, and then open the ceiling,” and this and that, because they said they don't do that. They looked at the pipe in the basement. They opened the drywall of the closet and left it open like that. They then never came back to patch it up and rodents can come through that wall. This was a while back. The technicians at that time were bad and they didn't even do anything.

The compressor is out on my AC. The tech guy called AHS and told them that he was out. He's a pretty good guy and I like him. But I haven't heard anything back about what AHS is planning on doing about it. Generally, once they figure out what's wrong, it takes a while to find out what they're going to do and it needs to be a little bit faster. Other than that, two of the people that I've talked to at AHS had a really thick accent so it was hard for me to understand them.

Home Shield offered me a free service. I did the claim online because my heater was not working. I only paid the $100 deductible, then they sent a guy from United Air Temp. The guy came on time and spent six hours taking care of the problem, and everything went perfect. On my previous claim, it was the refrigerator, and they said it is under the LG company warranty and they were not going to touch it. But I destroyed the refrigerator anyway.

The air conditioner broke and I tried to reach AHS, but nobody answered in the weekend. So, for urgency, I called a company for repair then after he fixed it and left, I tried to claim with AHS but they said that I had to go through them, which is weird. If I got a kitchen equipment problem, I'd go through the proper channels and call AHS. After one week, people would come and after two weeks, they order the part. After the two weeks, they fix the problem. So, if it would be the same thing with the air conditioner where I have to wait for one week under 100 degrees temperature, it is not logical. Other than that, American Home Shield's service has been excellent.

The dishwasher was malfunctioning. So, I called AHS and they sent a technician. The technician knew the problem and found out that there was a part that needed to be ordered. They came today, installed a new part, and the problem was resolved. Both guys who came out were professional. I have AHS because I don't have time to be dealing with the little problems at home and I’m not trained for that. I prefer the peace of mind and to pay for them to take care of my problems. And they have done it excellently so far.

Our hot water heater had gone out. I contacted American Home Shield by phone to let them know. They replaced the hot water heater in a few weeks. Circa was really good. We were impressed with that company.

We’ve only used American Home Shield one time, and we were very pleased with it. The contractor was excellent. They were very courteous. They serviced the problem very quickly and resolved the issue for us.

The capacitor broke on the AC and the contractor fixed it on the spot. American Home Shield was quick, easy to deal with and efficient. Any time something was broke, I just had to pay the service fee and everything was taken care of.

We just moved into the house last year and the range and the ice maker were already here. They're only a few years old but the icemaker would stop working randomly. A day or two later, it would work. A couple of months ago, it finally just stopped altogether. All the Google searching, cleaning, and retrying stuff didn't work for me. We filed a claim for that and the range as well. When we bought the house, we were told us that we should have it looked at because it was making a weird buzzing sound. A guy got here to inspect it and he noticed some pitting and damage to the glass.

Dempsey Oil did a good job. They came and I told them what the problem was with the heating system. They said that they were gonna put a claim on American Home Shield and if they approve it, they would order the parts and come back. Three weeks later, they called me. They had the parts and they were gonna come. They put it in and fixed it. When I call AHS, I have to pay 125 upfront, which is fine. They get the people very fast, especially for the heating company. The technicians they send are very knowledgeable and experienced.

I had an AC person come out. One company first came out and said there was a need to change the voltage. He was going to put a new voltage regulator on there. He added that was just the start and if it's something else, they would go from there. He went on the roof and within two minutes, he was gone. He didn't communicate any more than that to me. A whole month wnet by and I had no AC. It was 111 and on one of those days, it was 114. I called AHS because at that point, I didn't even know who came out. I didn't catch who it was because the app just said, "Your American Home Shield appointment is scheduled for this day." But it didn't say who. I haven't learned how to figure out on the app itself how to go back.I can't find where it's stored.

I recently had a claim for my microwave and it took a couple of times. It kept breaking down and they finally got it replaced for me. The techs who came out were all very good, although there was one that said they can't do anything because it doesn't have a serial number. I’d recommend AHS 100% to anybody because they replaced my AC unit years ago, no questions asked.

I had to call in for the garbage disposal and then American Home Shield referred it to the company. It was really good and very professional. I'm very happy. Being a single woman, having American Home Shield is less headache, and I have peace of mind. I'm paying upfront a little bit. But if something goes wrong, at least I know somebody will come in a short time to fix it. It's great.

I had a problem with a water heater. It just stopped. American Home Shield sent Gallagher out. The only problem I have is, I’m trying to register the furnace that they put in, and I can't seem to get the serial number. The furnace gives me an option to go online to register the furnace. I talked to Gallagher. They said, “Well, talk to American Home Shield. They're the ones that purchased it. They probably have all that information.” I talked to a young lady that I couldn't really understand but then when I asked her for the information, she didn’t seem like she was that bothered to take a look. She said, “I don't think we have it.” I said, “Well, could you look at maybe the purchase when y’all purchased the furnace?” She said, “We don't have the information.” Overall, I'm satisfied. AHS has been good. It just took a long time to get the furnace. From the time I put the thing in, it took us almost a month and a half.

The dishwasher was leaking and we had someone come out here. He said something about the motor or something was wrong with it and that was what was causing it to leak. A lady called last Friday and asked for measurements but I was at work, so I wasn't able to follow up. I just got those measurements yesterday. So, I just need to call her back and finalize that. We've had American Home Shield for years and I like them because they give total packages. Sometimes, in my previous or prior rental, it was hit or miss. That might have to do with the area. But with this property, it seems the people they send out and the turnaround time are a little bit more efficient.

Affordable Heat and Air, the contractor, had come out prior to my claim with the air conditioning. It kept cutting off and on and then, it just cut off and would be off for several hours. The last time they came, the tech had to put a new thermostat in. I submitted the claim online, through the American Home Shield website. I paid my $100 copay and put in there what the issue was. There are things that I wish they would do differently on the site, but I didn't have an issue with using the site. I got a text message saying that the contractor got my appointment. And then, it said when it was but I didn’t hear from them before they came out until the day of.

We've had two issues with our home and we didn't get a lot of support from American Home Shield in getting things repaired and taken care of. Also, the company that I had before seemed like they covered more things than what American Home Shield does. For example, we had a garage issue and I paid $125 to have somebody come out. But what we needed fixed wasn't covered. So we spent $125 to have somebody come out to have us end up paying $2,800 to get our garage fixed.

I don't like the fact that my monthly payments increased and they did not inform me of anything. But the service is pretty good and fast. Recently, they came and fixed the refrigerator and dryer and the techs were wonderful.

American Home Shield has done a pretty good job sending people out and handling the problems. There was a loose fitting under the sink. A tech came and tightened it up. The vendors have been good.

The first time I had to call AHS was for my stove. I paid my $100 to them and they took care of it. The guy came out and fixed it. I had to have them again here recently. My air heating unit went out. The guy who came out was a good technician. AHS is the best company out there.

We had our water heater put in recently and everything worked out fine. The other day, I tried to schedule the HVAC for the fall, and American Home Shield said my home was not eligible. We're supposed to get that for free. We did it in the spring and it was free. But they replaced our water heater. We had to pay $845 out of pocket. But they paid for the water heater. Everything worked out fine.

I love their service so far. When I call them, they're really responsive and they get a service guy out here really quickly and get the issue repaired. The service guy has always been the same one. I'm a single female and I didn't want multiple people to come. So it's been really, really awesome.

The toilet started overflowing. We figured out something was blocking the plumbing. We put in a service request to American Home Shield, and a contractor came out and snaked the pipes.

Normally, in my dealings with American Home Shield, they get some of these companies with terrible ratings. The first people they sent in the past ended up doing a bombed-up job or they weren't easy to work with. That's how we got with their contractor Cote's Mechanical. They're good and I've used them multiple times. Recently, the AC was not cooling. I spoke to a rep because I wanted to make sure we got straight with Cote's.

The motor went out on my AC and the rep I spoke with when I called American Home Shield was helpful. The tech was courteous and fixed the AC in a timely manner. He had to come back one time because something was wrong with it and I wasn’t charged any money. He just fixed it. They do what they're supposed to do.

I love American Home Shield. I have the Platinum policy and I pay $92 a month. All the appliances are covered including electrical and plumbing. Whenever you need them, they send reputable contractors to the house. Everybody's been polite and professional. We're in the process of selling our house. We needed some things done and they were able to take care of everything for us. One tech we had was nice and very informative. If they own a home, get American Home Shield. It’s good. Things are so expensive right now. To be able to call in a claim and just spend $100, it’s worth it. A lot of times, it's over $100 just for somebody to come to your house.

I had an air conditioner claim around Labor Day, and one of the vendors American Home Shield was setting it up with me couldn't get to me for a week. I'm in Scottsdale, Arizona, so a week without an air conditioner wasn't acceptable. I had to go outside the warranty company and get someone else to fix it. However, I don't think it was American Home Shield's problem. It was a vendor problem as far as where they couldn't service me, and I realize it was Labor Day, so they didn't have as many people, but that didn't help my situation.

The techs replaced the alarm on a sump pump. They did a fantastic job. I like that AHS is going to cover things. They did exactly what they're supposed to do, and it was fixed right away.

American Home Shield did a good job. The contractor came out and got it done fast. The tech looked at my refrigerator and dishwasher. He said he had to order parts for the refrigerator, so he ordered an ice maker. He came back a few days later and installed it. The dishwasher's hose was clogged. He fixed that also.

Whenever I have to submit a claim, I call AHS and I have to pay $100 over the phone for them to do anything. Then, the techs are very good about coming and taking care of stuff. They're always nice when they come out though it takes them a while. When I had a leaking faucet in my tub, it took a month for them to finally get it all fixed. But when they got it fixed, it's been good. Also, the last tech who came in fixed the plumbing and did good.