American Home Shield Reviews

I started with American Home Shield in September and had to use it once. So far, so good. They promptly responded to my questions. I had a service technician come out within 24 hours for an electrical issue. The technician originally came out for two connectors but he saw that the first one was burnt because the wire in the back had detached. With the second one, it was a wire that was attached in the junction box in my attic. He did three in total. I told him, “It looks like I need to go around and check the rest of my outlets myself and replace them.” He said they were quick connects which is perfectly legal but it's not as sturdy. They won't last as long. The house is from 1978 so all of my outlets are probably in need of a little bit of repair.

I like American Home Shield’s service but I'm still waiting for my air conditioning to get fixed, and I don't like that part. Other than that, American Home Shield has been wonderful. If you call and you need help, they send someone out immediately. You don't have to wait. You might have to wait for a day before somebody comes out.

Shortly after I moved in, I had to have my hot water heater replaced and I told American Home Shield that I did not want to have it replaced on my own. I wanted them to do that. All I had was the ability to fill out something online. Then all of a sudden, a couple of days later, I get a check for $363. I called and complained about it because I had to pay an additional $1,100 myself for it. I had a negative feeling about that. But May Heating and Air was very good. My air conditioning was not working and apparently, a fuse had been blown. They replaced it. So, it was very quick and simple.

The techs said that my transformer on my AC went bad so they replaced it. They were good.

The icemaker was not working and the technician told me that I needed a new icemaker. They had to order it through American Home Shield and it took a couple of weeks. But he came back with a new icemaker, installed it and it’s working perfectly. I like that the technician did not tell me that I needed a new refrigerator, just a new icemaker. Other companies will want to go for the more expensive alternative but this technician was very honest. So, I appreciate that.

American Home Shield’s service is good. Sometimes, it's the people they send out to try to do the job that's the problem, but they have no control over that. We had Pro Tech come out to do our dryer, and they fixed it. With some parts though, they were to come back and finish what they ought to have finished, but they never came back. I had to call them to find out when they were coming back out, and I have not heard a thing else from the guy about it. We’re in Tuscaloosa, and they work different areas, but if it's been three weeks, and they haven’t gotten back in touch with me about it or with American Home Shield, that’s bad business for them. Other than that, American Home Shield is worth keeping and my friend, my wife and I are enjoying it.

I've been paying for a plan for almost a year. I've had one clean claim. But it had 3 problems that I needed to get taken care of. When they turn around and say if you have a leak and if it's inside your house which is 4 corners of a house they will take care of it, they will cover it, don't worry about it, you're told that by 5 reps or agents who want to call it. So, when you have a claim and going to have a major leak which is going to happen. Where water is dripping next to my water meter that is inside my house you get a phone call from an idiot saying that, "This is our claim we're sticking to it."

The tech who came recently was wonderful. He was very professional, quick, and came at a decent time. Usually, the repair people come closer to the end of the timeframe than the beginning, but he was here at the beginning of the timeframe. He said between 8:00 and 12:00, and he was here by 8:15. American Home Shield’s service is a little slow sometimes, but it's a good deal. I do a ticket, and the people call me to make an appointment. It’s usually within the same week that I make the call, but with the air conditioner, sometimes it’s the next week or the week after that, and usually, it’s when it's hot.

The AC was not cooling. I did the first call to American Home Shield. On the second call, it was running constantly and not cooling. The man that came out and worked on it, fixed something. It started cooling. Then, it quit quick cooling and it started running all the time. So, he found something outside and fixed it.

American Home Shield does a good job. My dryer went out and they had to send for a part, so the tech had to come twice. It's running beautifully now. But I'm still hesitant with the pool. There were some extra issues with it. So, I'm still waiting to get that resolved. Also I have to ask some of the reps to talk slower. They're really hard to pronounce everything. Sometimes, you just have to guess at what they're saying. One rep's words are still hard to hear. But she talked well. And they're all very nice and courteous. And they apologize and repeat what they're saying so that you understand, and they get right on it. Whoever company that they call to come out, they call me within the day, and they're usually out two to three days, unless it's the weekend, and I appreciate that.

Everything went fine. American Home Shield helped us and walked us through the process. The contractor has been here twice. They had to fix the shower. The water wasn't coming out. They had to go inside of the wall to fix the pipes. They very polite and well-mannered. They just came in, did the job and cleaned up behind themselves. Everything was neat. Selecting AHS is the best thing I ever did.

I had a claim for the pool and then for the dryer too. Both things were fixed pretty quick and everything's good. The pool pump was working fine but it was leaking water. The contractor fixed the leak. But as soon as they fixed the leak, it started making a really loud noise. They told me that it was because the leak leaked into the other thing and the warranty wouldn't cover that, so I had to pay them another $125 to fix that, which I took their word for it. But it sounded fishy because it wasn't making the noise until they fixed it. Other than that, I'm happy with American Home Shield.

There were two outlets that were bad. I submitted a claim to AHS on my phone and the process was pretty quick. They scheduled me for the next day and the tech replaced both outlets. He was very good. With just one call and just one number, everything was taken care of by AHS.

I’m very satisfied and impressed with the ETA for any open services. The last service that I had, when I initially called and schedule the service, I had a very bad experience with the contractor that was sent to my house. Because I'm a Realtor, I was able to speak with one of the managers and the supervisor who are on site with us there. So, they were able to jump in and fix the issues that I had. The AC went out. In Texas, the heat is hot. But the assistant of the manager was able to handle it quickly. She was able to communicate with customer service. They sent me another contractor who came out, was very nice and outgoing. So overall, I'm very satisfied with American Home Shield’s services.

One of the handles on the shower tub mixer valve wouldn't turn on and the other wouldn’t turn off. Then, the toilet tank was loose on one toilet. I made a claim by phone and the AHS rep I talked to was good. The turnaround time with the tech was also very good and he fixed all the issues.

I've had AHS on and off for a couple of years with different properties. Sometimes, on simple things, they’re okay. On more elaborate things, they can be a real pain in the butt. Recently, water stopped coming out of the faucet and we didn't know why. When the tech came out, he more or less took it apart in 10 minutes or so, and got whatever part had broken. It turned out that a washer got clogged up in there. When he went to put it back, he couldn't quite get it back perfectly and now, instead of the water coming out of the faucet in a continuous flow, there's a little drip sideways. He's also telling me that I really need a new head on the sprayer.

The garage disposal had an issue and the repair was done on the same day the contractor came. I would recommend American Home Shield.

The guy came out and looked at the ac. And all it was was a wire on my compressor outside was loose. He fixed it. And it didn’t take him any time. Everything has been working fine ever since. He’s a very nice gentleman. I’ve enjoyed having American Home Shield.

I've submitted three claims and two were handled 100% to my satisfaction but the third wasn't approved and they didn't send me anything in the mail telling me the reason or the reasons why. I called a few times to get more information and it was always they have to reach out to the contractor. The responses were pretty uniform. I didn't like how one of my claims was handled as far as not keeping me in the loop with what was going on. If they're going to deny a claim, let the customer know exactly why. Other than that, the customer service reps are always really nice and pleasant and it’s fairly easy to get through.

American Home Shield is pretty good so far. They always try to help us out, so that’s good. They have professionals that work with them, and I'm happy about it. We still got to pay the 125 bucks. But it’s better than paying 3,000, and we trust American Home Shield.

The claim process was quick. But I didn't like the process because I wasn't fully aware of what was covered in the warranty with American Home Shield. So it was quite stressful. Then I wound up coming out of pocket for the majority of the unit. But it was just the plan that I had, and it wasn't fully explained to me in the beginning. So the last experience was quite bad. Other than that, my experiences were all pretty good.

American Home Shield is pretty good. The last service request I submitted, the contractor came on time and they fixed the problem.

My dishwasher wasn't draining properly. The first time it happened, I vacuumed all the water out, cleaned the filter and followed the instructions on the American Home Shield website for when that happens. The next time it was loaded, it was the same thing. The water didn't drain properly. So I called in and the tech came down and diagnosed it as a defective motor. A couple of weeks later, they came back and put the motor in, and the gentleman said everything was fine. I ran it the next day and it wasn't fine, it was still not draining. So, I had the gentleman come yesterday and he tested it a few times and made some initial repairs. I haven't run it since. I didn't have any problems with them at all. But if I was the guy who put the motor in, I would have made sure that it worked before I left.

Several weeks ago, the fan and the heater both went out. We got a call on that, and the contractor came and fixed it. It was fine for a couple of weeks. And for some reason, it stopped. A fuse blew. So, we had the contractor come out again. They checked it. There was a half-inch long fuse and an eighth of an inch around in there that had been cremated. So they replaced the fuse, and it's working fine. They found the problem quickly, fixed it and left. They were here 15 minutes total. I was very satisfied. I paid $125 upfront, and after that, everything was taken care of by American Home Shield. That's the beauty of it.

I'm waiting for my stove to be fixed. I'm also waiting for the drywall guy to fix the hole that was cut in my hallway. It's a little irritating. Also, when I give AHS the make and model of what the tech is going to work on, I would prefer them to have people specialized with that. Other than that, the techs have been very nice. If they don't know what they're doing, they just admit that they're over their head and contact American Home Shield for someone who is more specialized.

I had a simple plumbing issue that lasted for months because incompetent people got sent out that didn't know what they were doing. But the last company that American Home Shield sent out knew how to do it. He was legit. He told me he's from another state where they actually have to be trained. He was excellent. I want to work with him if I have any more plumbing issues. It's a waste of our time and a headache dealing with people that didn't know what they were doing.

My AC died in the middle of a 100-degree heat wave. One of the fuses had blown. The issue was getting somebody out. The first tech they assigned was out of Lockhart. They told me they couldn't get out until a month and a half out. AHS reassigned my claim and the second tech was out in a week. I really appreciate AHS's service. What I've found is that I'll request outside authorization and they would give me the list of people I can't use. There's nobody in Cloverdale where I live as it's a bedroom town. It's always a struggle to get somebody without outside authorization. It takes four days to get that and it's constant conversation. Other than that, AHS has been great about paying this tech to fix my fridge.

My AC was not properly working. I had it serviced for its annual service and the techs put whatever stuff in it and fixed it. A couple days later, it stopped pushing cold air out and it got really hot in the house. So, I called back to have a new service done. The techs came out and changed out a converter. Then they said to give it a couple of days and it should fix itself. So I gave it a couple of days but it still wasn't pushing out any cold air. We came to find out that something had burst, so the techs came out and serviced it again. But the pipes were frozen and they said we had to wait until it unfreezes, then they'd be out the next day. The AC unit itself is fine. The techs went upstairs to check the other components, said a part of the fan was broken, and replaced it. And now it's working perfectly fine.

My furnace wouldn’t turn on and after I put the request in to American Home Shield over the weekend, the tech came out on Monday. It went great.

The toilet wouldn’t stop running. I called American Home Shield. They sent someone who fixed it. He was very good.

The AC was squeaking horribly. It sounded like a T-Rex is in our backyard trying to get in. I did an online claim to American Home Shield. I love their website. I used to try calling in to submit claims, and I was put on hold for hours. I finally tried the online method, and I have never gone back because it's so awesome. Waiting in line is a horrible nightmare. I feel like you don't have very many employees working that I can speak to.

American Home Shield provides good service. A technician recently came to check on our AC unit that was not working. It was a great experience. I appreciate it.

We had a clogged shower drain and a water heater that totally stopped working. It was leaking gas and the gas company just shut it down. I got a new water heater and T Mayes Plumbing put it in very quickly, within three days. So, that part was good. Everyone needs a home warranty and there are options out there. But the best selection is probably American Home Shield because I've had Sears and I canceled to go with AHS.

American Home Shield is 50% okay. They're not true to their contract. What the contract said was up to a certain amount to get work done. Also, when I signed up with them, I asked them if I could use whatever repair person I can, but I've got to get permission to do that (as if I was going to get somebody that wasn't going to do the job right). It seemed so controlling. Then, what they came and said they needed to do didn't amount to what they offered as a total amount to get the job done.

I love American Home Shield. I've been with them for some years now. When you have a breakdown, you contact them and they get right on it. We had a drain pipe leak and that wasn't fun at all. American Home Shield has done their part and the contractor was wonderful. But I'm waiting on other stuff to be done since the floors, wall, and cabinet were damaged. Other than that, anyone who owns a home should get the home warranty ASAP.

My claims with AHS have all been pretty good and with AHS, I don't have to shell out a whole lot of money to get something fixed. I pay a deductible and that’s it. I recently had a claim for my toilet. The guy that came out here was the best one I've ever had to come out. We've had several people come out here but never had anybody that was so nice and knew what he was doing. He really was on top of it.

I submitted a claim online, and I'm not great about the site. There are things that can be explained better. When the user picks a problem, the different issues should be listed. Also, the repair people are very good, but some of them are not very knowledgeable. I had an incident wherein somebody came for the plumbing for my toilet, and it was not very good. He came for the third time and still didn't figure out what was going on because it was still leaking.

Green’s Appliance fixed my refrigerator. It wasn’t making ice and it had some kind of water leaking. They had to replace the mainframe and something inside that control the refrigerator. They did an excellent job. But I had to call American Home Shield again about two weeks later because it did the same thing. Green’s Appliance immediately came back out here, ordered the part, and soon as the part came in, the owner came out here and worked with the tech. It was a great experience.

Our smoke detectors and carbon monoxide alarms were going off even though we changed all the batteries. I called American Home Shield and they called Hanneman out. When the tech came out, he said that they were old or expiring and that was why they were going off. He told me to go ahead and buy all the smoke alarms because American Home Shield was only going to replace one and we had to replace the remainder. I bought nine and I never got any compensation from American Home Shield for the one of them, which I should have.

My air condition was not getting cool. I called American Home Shield and they sent Airmax out. The person who came out said something about previously existing conditions but that was not the case at all with the entire furnace, coil, and unit. They said the capacitor was leaking and the unit was old. The furnace was old but it was functioning well. The man named Jonah recommended a complete unit. I was surprised that American Home Shield was reluctant to deal with it as I thought they should. They did not offer to pay for the new furnace unit and I have some serious questions about how American Home Shield advertises that they will do all of this regardless of previously existing conditions.

I haven't had any problems with American Home Shield, but one thing I don't like is they have been raising my premium every year since I've been there. One year, it jumped $20. It was crazy. Other than that, I would recommend them. They come out and either fix or replace the item. The repair people have done their job too. The only time I had a problem, it took me a while to get a part, but that was a few years ago. It also wasn't so much the contractor. It was just parts availability.

The garage door would get wobbly when we close it and it was not even where they were folding. The contractor was very polite and professional. When he opened and closed the door, it was still functioning. It just was not closing and opening correctly. It was eventually not going to work and he knew what to do right away. I was impressed with that. He knew exactly what was wrong and he said that he just needed to replace it. I said that I found a bolt in my car and I asked him if that was the one, and he said that it was. So, the repair was simple and quick. American Home Shield’s website is very user-friendly. It's very easy to see if what you need to have done is covered.

I got American Home Shield for the peace of mind, knowing that I could call somebody. And I got one particular payment that I have to pay as opposed to calling all these different people out to my home, and they make up whatever they want to charge me. I know what I have to pay. I know things can be replaced if they can't be fixed. I love that I just pay $100, no more, no less. I have my aunt's house under the coverage as well. It's just a peace of mind for me, knowing that if we called the AC guy out there, he wouldn't tell me $1,500 while it’s a $100 problem. Because you never know if you’re getting charged properly.

Honesty Mechanical has been to my home three times. I completely trust them. I have enjoyed the services that they have provided. It was professional and thorough. They would always answer and get back to you immediately. They would come on time when they say they were gonna come. They're a good company. Every person AHS has sent out here has fully done a good job. I'm pleased with their service.

My recent claim was for my washing machine, and American Home Shield fixed it fast. The contractor diagnosed the problem quickly. They had the part several days later, came out, and fixed it.

There was an issue with the washing machine. It would fill up with water but it wouldn't do the agitation of the washing of the clothes. The water stayed in there. A guy came and had to drain all the water out of it with a pitcher. He was then able to get the washing machine to pull up codes. The guy was really good.

I had problems with my dishwasher and my washing machine and both have been resolved through American Home Shield. Thee tech communicated with me pretty well and got everything taken care of. So far, so good.

American Home Shield has been really good in the last couple of times we had claims. Techs came out because of an electrical short in where you plug in the outlet. The techs called and asked if they could come out earlier than the original time. They were professional and they did a great job.

A capacitor just stopped working and the air conditioner wasn’t coming on. We try to cut the air on and it just hummed. So, I cut it off altogether. I called American Home Shield and it was super easy to get through. I received the name of who was coming. The AC is performing very well now. I'm very satisfied.

American Home Shield used to be cheap. Everything's all expensive now. And the calls are expensive. 100 hurts. When you flush the toilet, the water leaks. I noticed the tank was loose. So when you flush it, the water goes down. I was wondering about where the water was coming from. When that happened, I said, "We have three tanks that are similar to that." So, I tried the other tank but it did the same thing again. We also tried it in our master bathroom. But it was okay. There was no leak. When I called American Home Shield, that was when I reported that. I only reported one. But when I tried the other one, it also did the same thing. So, AHS did that service call for me. When the guy came, he said that the thing was loose. He tightened it and he changed some stuff inside because they were worn out already. Like rubber for when you flush it. They used the cheap kind for the previous. Everything is fine now.

replaced the coil at the back. It happened again so they came. This is my fourth issue with this refrigerator. I called American Home Shield and they told me that the repairman would reach out to me. When he reached out to me, he asked me what the issues were. I explained it to him. He diagnosed it over the phone then showed up with the parts and fixed it. He was awesome.

My dishwasher went out. They sent a guy out here. However, the appliance man said I had cockroaches and that was the reason he didn't come back. But there was not one cockroach. I said, “I'll just take a new dishwasher instead of having it fixed. Just bring it.” They were gonna drop it off in the driveway.

The contractor comes out and checks when they’re supposed to. But I had an issue when the bathroom toilet kept flushing on its own. Every time I called them to come out and service it, the person who came out would say they don't service that. So I would call Home Shield back and Home Shield would send the same people out again that didn’t service it. I paid Home Shield the $100 fee three times but they never resolved the issue. Every time they came out, we told them that they never resolved the issue. So it would go past that 30 days. Then by the time somebody else came back out, I would have to pay the fee again because it was past 30 days. I ended up having to buy a new toilet and it annoyed me because that's what I got American Home Shield to do.

The claims process with American Home Shield was pretty straightforward and simple. When I called them, it was all automated, which was easy and straightforward to say what appliance. Then they dispatched the contractor within a day or two. The AC had gone out a couple of times. It's a pretty old one. The fan stopped spinning. When the technician came out, the issue ended up being the compressor. He said it was pretty typical. He swapped it out and said that it was one of the easiest things that can go wrong on an AC unit. He said it was an easy job for him. He also checked the thermostat and the AC vents. He made sure the air was flowing and asked if we had any questions. He did a great job. He didn't try to sell us anything we didn't need.

I called AHS on a Wednesday for the sump pump that wasn't working and a technician came out Friday. He was very good. He did everything at one time. However, when I renewed my policy with AHS, they went up $20 a month. I don't understand why it went up so much.

The tech who came for my dryer that quit working was cordial and thorough. He took some pictures and they gave me a call back. The dryer was replaced with the same brand and a newer model.

American Home Shield had replaced the hot water heater before but it was less than a year and a half and they said they wouldn't cover it. They did the labor portion of the claim but I had to get the hot water heater through the manufacturer because it still had a six-year warranty on it. it was a defect in the product. Having AHS is good because you never know what's gonna happen, if you’re gonna have something major or even if it’s something minor. It's always good to have.

I purchased this house back in July, and as part of the agreement of sale, the home warranty was purchased by the seller for me, but it wasn't set up right. I went weeks without hot water because every time I put in a service request, they sent the work order out in the seller's name and not my name. It was a migraine. I must have made 20 calls into American Home Shield. I took a picture of it on my phone because no one would believe me. I was an hour and 15 minutes on the phone, and wouldn’t get off until I got to someone that I felt could help me. Finally, I got to someone who was more like a technical support person within American Home Shield, and she somehow figured it out. So now, I got a new policy. It's the same policy number but it's in my name. Then I was able to get the plumber out.

My toilets had backed up and I called the plumber. They said they couldn't get to it till the following week. I said, “Well, don't you have an emergency service?” They said, “Well, no. That's as soon as we can get it.” When the guy came out, he put the snake in. He said, “Well, I went, like, 65 or 80 feet, and it's out in the street. And someone has to call in somebody else to get a bigger snake or something.” Whenever I tried to call the plumbers from Express Plumbing and Heating, I could never get an answer. It was always an answering machine. I never heard back from them, so I called up a couple of other plumbers. They advertised it was $80 to clean the drain and when they got here, they wanted $400 and $500, so I didn't do that either. Finally, I went to our park down here and asked if they recommend plumbing cleaners and they gave me one that I called. They came out the next day and cleaned it out. Everything is working great now.

My dryer quit and a gentleman from Heritage Appliance Service came out. He pulled out a whole bunch of lint that was on the bottom of the dryer and he replaced a fuse. The dryer worked for a short time and he had to come out again. Between the dryer and the hookup, there was another amount of really old lint. He took care of it and it's now fine. I like the quick response from AHS. The only thing is I surmise that when somebody comes out, their instructions are, "Fix the easiest and cheapest thing first, and if it works, great. If it doesn't, go back and do the big job." I've had that and that's annoying sometimes.

Everything from Home Shield since I started has been good. The tech from Dan's Appliance who came out for a recent claim was a genius at working on washers. He was on time and he was very quick with it. If I had something wrong again, I would recommend him to come back to take care of it. I've only had one issue with a bad contractor. I had JP Plumbing and that guy was a crook. He was really good the first time and the year after, he was supposed to come out but it was taking him three months. I asked Home Shield to send somebody else and the guy that came out went above and beyond what I could expect for cleaning the unit.

American Home Shield would pay for the water heater, but they were not going to pay for all of the parts that came with the water heater, which was gonna be a total of nearly $600. If I could afford $600, I would have bought the water heater myself. So, I told them that we couldn't. Then they told us that if we purchase the water heater, we could get reimbursed. We ended up doing that and we had a plumber come up and hook it up for us. It got fixed already. So we’re good. But I was a little bit upset that they wouldn't cover everything. I was under the impression they would always replace everything. I didn't realize that we were responsible for parts. But as far as the courtesy, American Home Shield was fine with all of that and they were very nice.

The service is not bad and I like it for what it's worth. I sent a request for an electrician to come but the problem was not resolved. I was told that I had to get another electrician to do the job because it was an outside issue. Other than that, everything else has been wonderful. The refrigerator people have been wonderful and I am pleased with the service. AHS is worthwhile to investigate. But understand that you still have to pay $100 upfront and if they deem that they can't do the job, you're out that 100.

I thought I had an electrical problem and I solicited an electrician to come to the house. He said it was not an electrical problem but an air condition one. But when the air condition guy came, he said it was not an air condition problem but an electrical one. He showed me that it was a damaged ground wire in the yard and he said he couldn't touch it. The second electrician came and said the issue has something to do with the breaker switch box. He said he has to go to the attic to do something. I asked for a second opinion and another electrician come out. They looked at it and went away. The guy said the warranty does not pay for that kind of work. Four people came out and nobody paid any interest on it. I didn't get my problem resolved and I had to hire a private electrician to come.

The water in the heater was intermittently very hot. And it would go to no hot water. I put that water heater in 1985. What typically happens with that is that the element and the thermostat would start to fail. So I went back and looked at it. We were having a leak in the water heater. But with it failing like that, we decided that, having paid the premiums on the American Home Shield, it would be time to submit a claim. It was very straightforward. It breaks it down into types of systems in your home. So, I selected the system that would have the plumbing in it. From there, I was able to accept the water heater. And it gave me examples of failure, which I selected one. It told me that the copay was $100. And I agreed to that. I put a new payment option in as I made the claim. And the rest is history.

I had a stoppage issue in our sink. It was a simple problem, but one that we couldn't figure out ourselves. So, after several months of having the issue, we decided to reach out and have someone from plumbing services fix it for us so that we can resume use of our sink as normal. The tech was awesome and very friendly. He explained what might have caused the issue because I had a few questions. He was efficient and on time.

American Home Shield is like insurance, and people can’t live with no health insurance. Sometimes, I don’t need them for two or three years, but there are times like this time when I did a claim for my microwave, stove and dishwasher. It was very nice, and it was a good thing it was all three appliances. I only had to pay for one deductible fee. The person who came to fix the stuff was very nice, and I recommend him for anybody. He’s a professional and very outgoing person, and he knows his business. He fixed my microwave and stove and did a very good job. He also recommend that my dishwasher was not fixable, so American Home Shield sent me money to buy a new one.

The dishwasher didn't work. The lights came on like it was going to work. But when I would hit start, it wouldn't do anything. It didn't wash any dishes. The website of AHS was user-friendly when I submitted a claim. I received the name of the company and that they would be contacting me to set up an appointment. The interaction and the service of the tech was fine. He had to order a part. Then when he received the part, he contacted me, came back and installed the part. I've been very happy with my experience with AHS except for when someone came out Wednesday for the heat. And he said he couldn't fix it and he would contact the warranty company, but I haven't heard anything back from anybody. So I still don’t have heat. But otherwise, I've been very pleased with their reaction time.

I called American Home Shield for the AC unit that was not doing anything. The whole thing had to be replaced but American Home Shield didn't pay for it.

The fan for our AC unit was not working, so I did a service request. American Home Shield told us who they use, and we looked them up online. The repair people came out to put a new fan in and the quality of service was very good. I'm very satisfied.

A service call was created on 9/13/2022 for a Gas Furnace repair. On 9/19/22, it was determined that the repair would not be covered due to a faulty installation. On 9/26/22, I called customer service to escalate the matter due to the following facts: The same contractor worked on the same appliance in Nov 2021, but the issue was not resolved. In Dec 2021, the same contractor installed a new motor on the furnace. Now, in Sept 2022, this contractor claims that the motor was not installed to code--the SAME motor that THEY installed! For these reasons, my repair/replacement should be covered by American Home Shield. However, it is 10/12/2022 and I still have not received resolution on this issue despite being promised a response by 9/30/2022. Winter is drawing near and I CANNOT continue sitting in a cold house while I get the 'runaround' from this company.

For our recent claim with AHS, the disposal wasn't working and the dishwasher was backing up water everywhere. The techs were out there within a couple of days. They had to come back a second time for parts. We've had a great experience with AHS.

I bought my house and a 2 year contract with Home Shield. Recently, my garbage disposal wasn’t working at all. The technician came, and when he looked at it, he could smell a burn coming from the motor of the garbage disposal. So, he replaced it. So far, our experience has been amazing, and I couldn't ask for anything better than that. I've saved money too. I’m going to renew my contract with Home Shield next year because right now, with inflation, it’s good to have a warranty. I recommend anybody as well. If they’re looking for a warranty for their house, either a used house or a brand new one, it doesn't matter. I got the warranty because you never know with a house, when you buy it. After a while, that’s when things start popping up here and there.

Right now, I do not have a dishwasher that works. I contacted American Home Shield to see if I couldn't get a new person to come out and look if the one person can't do it. I also have the Sub-Zero freezer and next to it, built in, is a refrigerator. I told them that I do not think the ice maker is working correctly. It's not covered. They won't look at my icemaker because it's part of a freezer. So, I'm fairly disappointed in that. Other than that, they fixed the problem and they have also been out twice to fix a leaky faucet in the laundry room. Right now, I'm not very happy because I have a home without an icemaker that’s functioning. I was thrilled before until the communication stopped when I did ask.

I called and spoke with a representative regarding a leak from a bowl. It was leaking from the top of a pipe. Customer service was very good at getting that done. I tried the online option but it didn’t work well for me. A tech came and he was very professional. I was very pleased and it's been pretty good. I have two homes and I use American Home Shield on both of them. I’m a Realtor and whenever I buy my clients a warranty, I buy American Home Shield. I used to do 2-10 but my clients complained horribly about them. I used American Home Shield in 2000 and I tried it first on my home. That went well. From that point on, I started using them with all my closings.

I've had a problem with my air conditioner over the summer. The first time, it wasn't American Home Shield's fault. They just couldn't get anybody out for almost a week. But it was in Arizona in summertime, and every air conditioning company was backed up. And my second problem, they had someone out within the next day or two. Fast enough. Both times, it was the same company, and they were great. The only issue that I'm going to have probably with them is we keep fixing the air conditioner rather than replacing it, and it's old. When that happens, I have to take a day off work so I'm not thrilled about that. Other than that, I would recommend American Home Shield.

When I tried to turn on the heat, it wouldn’t come on. I called American Home Shield and the contractor was out the next day. I was pleased with them. They were very professional, and they got straight to the point.

No one told us that we could have had the option of getting a card, a visa, to go pick the dryer out ourselves or if we wanted to do it online. They just said, "You can go to the website and order what you want." So we went online and ordered what we wanted. They brought the dryer, and then the guy said, "Someone will call you tomorrow and hook it up." I said, "It's not getting hooked up today?" He said, "No, because we don't do gas."

I had an issue with the oven not starting. I went online and put the claim through. I got an appointment scheduled and the contractor came out. My experience with the tech was good. The only thing that would have made it better was if they had some of the parts with them. They had to order a part, which came really quickly, and they were back by the end of the week. With AHS, it's nice to be able to have service when I need it.

My wall unit oven stopped heating and when I submitted the claim to American Home Shield, I went online but I also called and spoke with a rep who was knowledgeable with regards to my questions. Our technician did a great job. He replaced everything he was told to replace, but the oven still would not work. So, we ended up having to get a new one.

It was surprisingly easy when I submitted a claim with AHS for my microwave. Everything was done from my phone. The tech that came out knew exactly what he was doing like he’d done it 100 times before. It only took him a minute.

We had a leak through the faceplate. We needed a new faceplate put on. But the contractor made some poor recommendations. They misidentified the type of faceplate fixture that should go on there. It was incompatible. It didn't work. I had to call out a new plumber myself and they fixed the issue that American Home Shield didn't cover.

Sears was a good contractor. I’m happy with American Home Shield as well. I’ve used them a couple of times and everything’s been good. They came in and fixed the problem. One time, it was a clogged drain and leaky showerhead, and they took care of it. Another time, I had a problem with my ice maker and water dispenser, and that’s been taken care of too. They schedule within a reasonable period of time, and they do what they say they’re gonna do.

I had a leaky toilet around between the seal, between the tank and the bowl. I chose to schedule it the repair the Monday instead of the Thursday. The contractor came within the day and did a great job. I recommend American Home Shield. They do a good job. The value is good. It depends on your home. We just bought a home. We don't know the appliances. We don't know anything. So for us, it's an insurance policy if a hot water heater or heater goes. For somebody with a brand new home, it's not needed. It would depend on the request.

The contractor came out because our garage door wasn't closing. It was going down about a foot and going back up and coming down three feet and going back up. The tech fixed it. Then I said, "Can you make this so that I can close my garage door from far away?" He said, "No, this garage door is old." Which it is. So I said, "Do you have another one that we can or can you suggest?" Then he said, "Yeah. I have. I recommend such and such." I said, "Okay. Can you do that?" And he goes, "Let me check." So he went and looked and said, "I have one on my truck if you want it." So that was it. We bought it.

American Home Shield sent a technician that was competent for the pool pump that was leaking. The guy contacted me when he was going there, contacted me when he found out what was wrong, ordered parts, and contacted me when they came in and did the job. It was done professionally and timely. I would recommend American Home Shield to anybody.

Service has been good. But I've had a little difficulty with a few of the people they have assigned. Recently, we had a dishwasher and a dryer that messed up. The techs fixed the dryer but our dishwasher is still leaking. The person who was supposed to fix it said he fixed it when he didn't. AHS can do better staying on top of their referrals and making sure that they are farming out their business to the contractors who are getting better reviews. This year, we had to order a compressor for our air and it took three weeks for it to come in even though in town, they had a compressor. But AHS wouldn't use that vendor. That was tough. Other than that, I've been happy with AHS and I would renew my contract with them again.

I did a claim online. It is convenient because I don’t have to spend so much time on the phone waiting for an answer. A tech came and it wasn't the first time this service company came so I was familiar with them. The tech is working things out and it's not finished yet. He's waiting on the replacement because the unit is not fixable.

We had our dishwasher worked on through American Home Shield. We started it one day, and it quit mid-cycle. We originally didn't really know what was going on. The tech came out and rewired something on the inside and that was the extent of it. He was great.

We had a pipe inside the wall that was leaking, and a guy came by and he fixed it, and it's been great ever since. American Home Shield's turnaround time met my expectations.

The washing machine was not running through the cycle. It was straining to wash and making some weird noise before it got to the spin cycle. It was just holding water. The tech AHS sent changed a lid kit. He said that everything is controlled by that lid. However, the washing machine is still not working correctly so I submitted another claim. They're gonna have to come back out again.

American Home Shield is doing really great with their service right now, so I'm very happy with it. I am legally blind, so I always do requests on the phone. It's much easier for me, and they are usually quick with getting the people to come to our house, and they're very good at making sure that everything is done the right way. We've had to have things replaced, and they were quick about getting it done and very good about having someone come in and get it installed and put in. When there was a clog in our plumbing, they sent plumbers to snake it and get it all cleaned out and taken care of.

Our thermostat wasn't working. The contractor replaced it. Initially, it wasn't set up right. They sent somebody else back out and they set it up right. So, it all worked out. That was the first claim that we had with American Home Shield. And they seem good.

My AC wasn't blowing at all. The tech did fine but he had to wait for our electrician to come out. He came back the following day and replaced the blower. Go to American Home Shield.

I had an appliance claim and it went well. It's working properly.

Our hot water heater wasn't working and we had multiple issues. The tech was very helpful and everything was resolved.

We've used AHS a lot and I like it. Once I tell them what I need, they send somebody out and I save money by just paying the fee most of the time. McGee Services came out recently and they were very good. They came and solved the problem real quick.

The first time I had to request for service with Home Shield was for my laundry. We wanted to change the equipment in the laundry, and we brought stuff, but we were not able to put it together because one of the faucets wasn't working. The tech was supposed to remove it, and Home Shield said that it was not covered by the warranty. I didn't expect that, but I cannot blame them. We should have read the contract before. We don't read too much what they give us in the paper, and when something happens, we're shocked. We think that everything is gonna work when we call Home Shield, but the paper says more than what we think in our mind. Apart from that, I like the way stuff works. I had a couple issues before with my plumbing system, and I just called and people came down to work on the issue. They solved the problem and gave us tips to keep it working better.

My experience with American Home Shield has been good so far though I'm still waiting on an open ticket, which is frustrating. I had a concern with my AC unit and AHS called a contractor to come do it but they realized that it was the wrong size so they returned the unit. The tech said he couldn’t repair it and that he was gonna have to put a new part in. They updated me last Friday and said the parts still hasn't shipped. It's been a whole month and it’s getting cold so I’m concerned. Maybe American Home Shield can call somebody else and we can get it done faster.

When Hurricane Ian came, I woke up that morning and there was a hole in the ceiling. I went on the website of AHS and submitted a claim. Once I submitted the claim, I got an email that had the name and contact information of the contractors. The tech assessed the situation, then he went outside to see where the water was coming in from, and he sealed it off. He gave me instructions for what to do in case that didn't work. He told me to monitor it when it rains again just to see if what he did fixed that part.

The toilet was backing up into my shower. We called in because we needed somebody who could handle it that Saturday. The person who was originally assigned doesn't work on the weekends. American Home Shield got another plumber who could. We waited on the line while the rep got someone else in the area. He called right away while we were still on the line with American Home Shield and set up a time. He said he would be there at 1 o'clock. He showed up at 1 o'clock and got it taken care of.

JJ Prime Service came out for my oven that wasn't igniting quickly. A bunch of gas would escape into the room before it lit. There was some part the technician had to replace. It's working fine now. However, when I needed to get the oven fixed for something else earlier, JJ Prime couldn't come out for six weeks. I couldn't use the oven. It would turn off before it got hot. I got someone else to come out and fix it. I got approval from American Home Shield, but they made it so difficult to get reimbursed. The technician was not supposed to talk to home warranty companies because it always takes time. But this guy was nice. He did it and was on the phone with American Home Shield for a half an hour. We were fortunate he did it because it was a $700 repair. The only thing I dislike about American Home Shield is how difficult they make it if you need to use an outside vendor. Otherwise, everything's been fine.

The garage door wasn't working. Sam's Garage came out and they were awesome. I liked the tech. He was very helpful, quick and polite. So far, I'm happy with AHS.

I like the quick response from AHS. I had to call them because of an issue with the refrigerator and the techs from National Platinum Service came out. They diagnosed it, then they came back when they had the part and fixed it. But I have to call them because the same issue is presenting itself and I have a buildup of frost inside the refrigerator. Other than that, the claim submission process with AHS was easy and the customer service when the techs from Platinum were on site was exceptional.

I had claims with AHS for my fridge, my dryer, and my washer. The tech they sent out to work on those was on time and perfect. But I'm still fighting with American Home Shield about my AC. It's got a bad condensing coil and the unit’s 20-something years old. It'll go on, then it just shuts off because it's pulling too much amperage since the condensing unit’s damaged. And my electric bill’s been over $800 the past four or five months.

We had a washer that stopped working correctly, and American Home Shield arranged a replacement, which we're still waiting on. We had a weather thing happened here and so our road was closed. But they're replacing it with a similar washer, and it was very easy to deal with. The repair person that came out was really helpful and knew what the problem was right away and was able to diagnose it and get it into the dispatcher. Everything happened pretty quickly from there. But American Home Shield could make more money if they would give you the option to buy a dryer at the same time they're replacing your washer. Because you want to have a matching one, and it seemed a really good opportunity to give me the option to just buy it and have it delivered by the same people.

Our icemaker stopped working. We called AHS and the tech came out and repaired it. The tech was great. It was very quick and thorough. AHS is a great service. It’s very convenient and accessible online. Easy to get a repair done.

In general, AHS has been doing good. But when I renewed the home warranty, they said it would be $51 a month and after that, they took the 620 from the credit card that they have, which was for the whole year. I called them and they tried to change it but they changed it to every four months. Also, they took the fees and removed the discount. I complained about it and so far, they haven't answered. Other than that, the first time I called AHS for claim, it was 8pm but they took the order and did everything very well. They sent me a very nice company, too. But when I made the appointment for the air conditioning from the company they provided, they gave me the appointment after one week. However, this depends on how busy they are or if it’s an emergency that they have to fix it right away, or if they need time.

There was a screen in the faucet which usually would be unscrewed. But this one was not unscrewed. It was jammed up in there and water wouldn't come out because the hard water corroded the faucet. The tech stuck his tool up there, got that out, and now, the water comes out fine. But it comes out fast and squirts all over once in a while, and it drips. He said he would send the picture in to AHS but that they wouldn't cover it. We paid this premium and I never understood why it didn't cover it.

My heat didn't work. It would click, but it wouldn’t go out to blower. It would try for 15 minutes then stop. The technicians were in my house five days in a row. Every day, they told us to do something different. One day, they said it was the motherboard. Another day, they said it was the sensor. But they were helpful. On the last time one of the technicians was out, he gave his cell number to my wife so that if she needed anything in the future, she could reach out. We've used AHS twice, and every time we've used it, it’s worked. They've dispatched someone within a day or two, and they've been back till the problem's fixed.

A contractor came out and did a diagnostic because the AC units weren't working properly. They replaced some capacitors. The technician was good. However, it was confusing for us. They placed a service call for just one instead of four. When I took the policy, I told them we have a big house. They should’ve at least known by the address. The first time I used it, I had to cancel that order. Then we put another order for all four of them together.

Everyone has been done on time. Good customer service. Everyone is helpful and professional. It's a good experience.

The drainage got clogged. The tech immediately knew for the most part what the issue was. He got all the tools necessary and fixed the unit in about 12 minutes.

The rep from American Home Shield I spoke with on the phone was pleasant and the guy from Rush Heating was extremely great. I’m gonna have him come back again through AHS. He wanted to come the next day but I couldn't have him come so he came that Monday. He was on time and everything was situated and taken care of. It didn't take him long to do what he needed to do. He would like to clean things up and so I'm going to do that within the next couple of weeks. I'm going to request him specifically because he was very knowledgeable and patient. He showed me a lot on the heating system and air conditioning system as well. He already did the maintenance, which was $100 and I paid that out of pocket already.

American Home Shield told me that somebody would reach out to me. That person did. And I was able to schedule a time that was suitable for both of us. The tech just came, and within a few minutes, he was done and he left. He fixed a running toilet. AHS gives peace of mind. My service has been prompt and they take care of the issue. So, I’m satisfied.

My recent claim was a leak in the kitchen sink. And the contractor determined it was a leak. They had to order some parts, and fixed it. They were good. At times, American Home Shield would pay some percentage. I always deal with something out of pocket. For this particular claim, everything was fine. But in other situations with them, they take your money. And a lot of times, they don't want to pay when a claim comes.

Pro First, the contractor, initially came out and looked at the washer that I had. They listed a number of things and their recommendation was to get another washer. American Home Shield picked the model out and I agreed with it. It looked good. From there, Whirlpool scheduled the delivery of the new washing machine. It was delivered on the 10th of October. The machine didn't work, so I called Whirlpool and they picked the place out to have them come up because I registered their machine. They came up and said the washing machine needed a new computer. So, the people are coming up today to put the new computer in and hopefully, that'll take care of the new washing machine.

The ease of contacting American Home Shield has been great, and it's a usually quick and reliable service. We had our heater go out during the Snowmageddon deal two years ago. It was a deep freeze, and one of our furnaces went out. That was the only time that they weren't able to get out here within the next couple of days, because everything was crazy at that point. Even so, they ended up coming over and fixed the problem for us.

I had to replace a refrigerator down at my house in North Myrtle Beach. When the contractor came out, they could not put the refrigerator in because one of the lines ran underneath the house. I had to call somebody else to get them to put the new refrigerator in. Every time I called American Home Shield, I always got the runaround between them and the service people that they sent out. They were going back and forth. I was always calling them to get an update.

When I called in for service, the electrical part of the garage door opener wouldn't open or shut. I had to do the manual thing with the release so I can open and shut it manually until I could get it repaired. The tech was great. He arrived early in the window, which is always appreciated. He called me when he was on the way. He looked at the garage and I told him what was going on. I went back inside and then he called me about 20 minutes later. I came back outside and he told me that there was loose wiring. He fixed the wires up. He cleaned it up, and he stapled some of them to the wall because whoever installed it, installed all the wires loose and have used the wrong cap. So he cleaned everything up and tried to make it so that the wires weren't loose and hanging so that the normal movement of wind wouldn't knock them off.

I called AHS because the water wasn't getting hot. They were great and quick. The tech from BB Lewis Plumbing was also great. He was super helpful, very friendly and he fixed our issue.

My refrigerator wasn't cooling. It was very pleasant and informative when I spoke to the AHS rep and submitted a claim for it. The techs came out in two days. I've enjoyed my experience with AHS.

American Home Shield's website is pretty simple. I send in a claim and then their person is scheduled and then they'll be contacting me, which comes through a text or an email. When we had the tune-up, I let the tech do the work and I waited for him. But he did it without the filter. I thought that was something that he was supposed to do, but he told me to switch it out when I get a chance. But the paperwork that I had received in an email said they would have done the filter but it didn't happen that way.

The toilet was doing this phantom flushing stuff. A plumber came out and he said it was fixed. He was here five minutes, and he was not really good. He was quite irritated that he was here. I called American Home Shield back and they said that I have to call the plumber back. So I called the plumber back, and the plumber said, “No, you don’t call us back, you call American Home Shield back.” So I called American Home Shield back. American Home Shield said, “Okay. Let me reopen it.”

I had a bunch of electrical outlets that weren't working and the contractor who came was awesome. I'm gonna be hiring the tech to do some other stuff for me outside of American Home Shield because they were great. They came in three days after I out in the claim, which was better than what I thought. And they did a lot of work in 45 minutes. They were efficient. American Home Shield has been great. I used to have Choice Home Warranty and it was awful. I switched to American Home Shield and it's been a total 180. They're awesome.

The heating element was burnt out on my dryer. I called American Home Shield on a Wednesday and somebody came out within a day, and then he had to order it. He came on a Wednesday morning and he ordered it on Wednesday afternoon because they texted me. Then, they told me it would take three to five business days to get the part in, and then they put it in first thing Tuesday morning. So, they were very efficient. The serviceman was very professional, very polite, very neat, and very clean. He could not have been better. He was an excellent representative for the company. Overall, I liked the fact that, for just $100, AHS will fix almost any appliance I've got.

There was overflow where the septic system is. The motor that handled all the ventilation was out and the system was not working. The tech replaced it and so far, we haven't had any issues with the system. I like that AHS was able to send somebody really fast.

We were turning our heater on for the first time of the year. When the thermostat kicked on and the heater came on, it was making a loud electric buzzing noise and there was some sparking. My wife called in a claim to American Home Shield and said it's with the HVAC heating and air conditioning unit. It got opened up as an air conditioning claim. A technician came and when I described the issue to the technician, he said I needed to call back and make it a heating claim as American Home Shield would need to differentiate. The technician wanted to make sure his paperwork was right. It was just an extra step to go through. If we had called in and said it was a drip from the sink but then he came and said it was an electrical issue, then I get that. But it's HVAC. The central heating and AC is the unit. It's the same thing. You open up the same door to access the same unit.

A.M. Home Solutions was very polite and worked on the icemaker but I had to call them back because it is still not working. I'm waiting for them to come back with the part. I called and left a message but I haven't heard back from the tech in about a week. I like that with AHS, I pay $100 and the rest of the bill's taken care of. But when our hot water heater blew up, AHS just paid me a lump sum amount, which didn't take care of the whole thing. It was probably about two-thirds of it but it was my fault because we needed to get the hot water heater fixed right away. They sent me to someone in Sumpter but they said they were swamped so I told AHS that I've got a plumber and asked them if we could we settle it without going to their people.

The spring broke on the garage door. I love the option to put the request in online. The techs were really fast.

American Home Shield is not what it claims to be. It's a rip-off. You're paying a monthly fee and you have to pay the person when they come out, but you still have to pay for the repairs because American Home Shield won't cover it. Majority of the time, I had to pay money out of my pocket. I'm thinking about canceling. That’s how dissatisfied I am with their service.

My hot water heater wasn't holding temperature. I investigated, tried to look at what the cost of me doing it versus hiring AHS because of the deductible, and I decided that it would be cheaper for me just to have them come out. So, I went online and put in my schedule. Most of the time, it takes a few days before the contracting company gets back to me, but in this particular instance, this contractor got back to me the next morning. So, it was great.

Anytime you turn the garbage disposal on, it would shake back and forth so aggressively. You could see that it would start separating itself from the plumber’s putty. So that was when I started doing some research and found out that the home warranty actually does help cover maintenance of the garbage disposal. So I called American Home Shield and made the claim. National Plumbing came out and started looking at it. The garbage disposal was shaking back and forth so much and it was breaking the bearings and causing it to come loose. So it kept separating itself from the sink. The tech ended up replacing the garbage disposal and redoing the bearings.

The air conditioner quit working. The issue ended up being a transmitter and the techs replaced it. They were good. Get AHS. It has helped out a lot and I love it.

I have several companies through American Home Shield that I really liked doing business with. I've found them to be very good and honest. In fact, for my HVAC at my house, I took out an annual maintenance contract with the company that I found through the home warranty company many years ago. So, if I have any type of issue with my HVAC system, I usually call them directly and tell them that I want the company assigned.

I did yearly maintenance on my Heating system through a home warranty, which Charged me $108.00, Unfortunately, they found a crack in the furnace and asked for a replacement. I agreed to a replacement and the home warranty company send another contractor that company asked me what is the problem with the heater. I never know this is a SCAM, I explained what the previous contractor found, then the new contractor-asked for out-of-pocket money of $2746.00 for furnace replacement. I called customer care but they are saying because of the modification, I told them I didn't need any modification, but they are not ready to agree without that. Now I realize it's a SCAM with the contracting company. Please stay away from this American Home Shield, They have a setup with some contractors and they will rip off your life.

The air conditioning stopped cooling. I made a claim with AHS through the internet, which was ideal, and someone was able to come that day, but I wasn't available. So, they came out the next day. They had to order parts then they came back the next day. The turnaround time exceeded my expectations and all in all, AHS is worth it.

The water was leaking on where we fill up our glass out of the refrigerator, and the techs were there within a day. We had no problem with any of them. They were friendly, did the job quick, and the unit got fixed good.

So far, I like AHS. They did a splendid job on my microwave replacement. I started with the online process. After I filled everything up, it was like, “You can do a video call. Call this number and they’ll walk you through it.” I called the number and it made me do a video call on the microwave, the product tag, model number, and year of manufacture. They said a contractor would come out to see. The contractor called me and came out just to confirm the details. He said it was supposed to be a replacement. Mine was an old microwave, so he wasn't sure they would have the part. But he will put in the order anyway. If they didn't have it, they would send me an email to ask me to pick a new one and that was exactly what happened. We selected a new one.

We had a garage door repair and an electrical repair. The claims process went smoothly. The technicians were professional and friendly. They got in and got the job done. The service was fine. It's beneficial to have American Home Shield because if something breaks down, all you pay is the 125 bucks and then they come in and take care of the rest.

The AC unit in the house was not producing cold air. It wasn't really working at all. The gentleman who came out was lovely. He was on time and a good communicator and explained everything. He was very helpful. Apparently, some part that helps produce air or push it through was broken. So, he replaced it and everything's great.

My AC wasn't working. I made a claim with AHS and everything was great.

I sent in the claim online and then they called me for making a schedule. The contractor was nice and they did their work very great. The tech ordered the part and then he got back. Luckily, he could get back on the same day. So after finishing the other work he had, he came back to finish the furnace because we have baby and it was cold. He thought we really needed to fix it today. That's why I really appreciate it.

The air conditioner was not cooling and then we noticed that the fan was not sitting correctly, so we turned it off and put in a claim with American Home Shield through the portal. Their website was very user-friendly. Then I got a text message within 24 hours of putting in the claim saying that the contractor was going to be able to come on Tuesday. The tech also mentioned texting him by 9:00 a.m. to see where I was on the list. He said that he would be here after 6:00 p.m. I had taken the day off of work so that I was able to be here and ready when he was here. But then around 6:00 came and I texted him again, he said that it would be a little bit yet. He was here by 7:30.

We've used American Home Shield on several different items. The companies they've used have been responsive and fairly quick in most instances. They have very tight control of what they do and don't, which doesn't always fit really well, but I understand that. So, it's worked all okay. Recently, GM Air came out. They were very responsive and did a good job.

I've been satisfied with AHS. Recently, our plumbing was backed up with water. The contractor contacted me via text to schedule. The service provided was very good.

The electricity wasn't working. We had flipped all the breakers and checked everything we could possibly do. AHS sent out Loren, an electrician, to do some troubleshooting. He respected the fact that it was COVID and he had a mask. He also took his shoes off outside. I followed him around my house and he didn't object. He did everything to find the problem, and he did. I really appreciated American Home Shield.

Our AC stopped working and we turned it off. Ed, the tech fixed it and had our AC working in no time. He was very nice. We were happy to have AC again. But this summer we had to replace one of our AC units because they couldn't fix it. They got a little too picky, which bummed me out and we just took the cash-out option. Other than that, our experience has been pretty good so far and I'm happy with AHS. They've been good to us.

AHS initially sent Action Plumbing out here and he was rude. He asked why was our water turned off and left without doing anything. When we contacted the other company, Short's Plumbing and Drain Cleaning, their tech immediately knew who we were talking about, so evidently, it's something that he is known for doing. The tech from Short's Plumbing and Drain Cleaning was very professional and I told him that he is the person that I would have wanted to come for all the service calls that I've had since I've been dealing with American Home Shield, from the incident with the air conditioning on down. If every company had the customer service skills that he had, everything would be superb. He told me what the problem was and said that he would submit the report to American Home Shield. And even after submitting the report, he gave me a call back to follow up. Normally, I just get something from AHS but he did that himself.

I recently had an issue with the heating's flame sensor. Using American Home Shield worked.