American Home Shield Reviews

They’ve been great contractors on all the service calls. In all the time that we've dealt with American Home Shield, we've never had a bad contractor. We’ve always been very pleased with who they've sent. It’s always been fairly quick and efficient. The coverage has been pretty good for issues that have had to have been done. So far, we’re very pleased and this is the second home that we’ve had American Home Shield. When our water heater started leaking, it was replaced. All we had to pay was the service call. But then, we had to deal with our waterline. It was not up to code and it was $145. So it was very minor in comparison to the work that was done.

I've been happy with American Home Shield generally. Sometimes, it's not the easiest depending on the job and what we're dealing with and there are a lot of steps to go through. With replacing something, like air conditioning, you need to get somebody out and you need to get them to determine that it needs to be replaced. Then, you need to get American Home Shield to agree. When they agree, of course, not everything's covered. You have to get the technician to tell you how much is not covered and how much you have to pay. Much of the extra that you pay is for modifications on whatever is hooked up to be up to code. Some of these costs vary dramatically. So, it's out of the control of American Home Shield since they're only paying for the equipment and the installation. And then, they turn around and they say, "Well, what about a cashout?"

I wasn't happy about the plumbing claim with American Home Shield. I was more confused than understanding what was going on. I called for the first time to have service because my faucet was leaking. Not in a big amount, but it was leaking water. The plumbers came in and did their work. They changed the handle of the faucet. But during the night, the water kept dripping. I called again, and they came back. They said the tube for the head of the shower was accumulating the water, and that was why the water kept dripping. But it wasn't from the plumbing system. After they left, when I opened my water, it was different because the pressure of the water was more than it was usual.

The outdoor portion of the AC unit, something had gotten tripped in it. It was like the indoor portion of it was turning on, but the outdoor portion wasn't. The process was really fast. I put in a claim and the tech called me the next day and let me know that he had an opening in the afternoon. He reset it to get it working and it only took him 30 minutes to fix it. I like AHS because it's easy to call in or go on the website and make a claim. I've made a few claims over the years and I'm sure the warranty has saved me a ton of money just having that one deductible for each of the claims that I put on it. I'm really satisfied with the service.

I decided to get American Home Shield because most of my appliances are 10 years old and they are probably going to start breaking down. And so, I thought it was about a good time to get the coverage. There was another company that first reached out to me but I wasn't happy with them. On the other hand, American Home Shield's representative was very responsive and the rate may have just been a tiny bit more than the other company. But I wanted a company that was going to respond to me when I needed to be communicated to. If anything goes wrong with all of my appliances excluding my microwave plus wall heaters, I call American Home Shield and they will send out somebody who will either fix it or determine if something needs to be replaced. If it needs to be replaced, they will replace it comparable to what I currently own.

I had a refrigerator that the freezer stopped working. I submitted my claim through the app and it went smoothly. The contractor called. They came the next day, fixed it on the spot. And that was it. They were professional. They were reserved, but got the job done. However, American Home Shield initially signed a company that was not up to my standards. I asked them to switch it to a different company. The second company had very bad reviews as well, but was a bit better. We have a newborn child and we have breast milk. It needs to be frozen. So, I just needed it to be fixed, even if the experience would be terrible. But they ended up fixing it. I've heard that AHS hires terrible contractors. So for this last one to show up, do it, and do it correctly and have no issues, it was a good experience.

There’s a pipe in my basement toilet that was leaking and my kitchen sink was stopped up. Enterprise Plumbing came out and stopped the leak in the basement but when you flush the toilet, the water wasn't running. So, it took a couple of weeks to figure that out. So, we called American Home Shield and asked for somebody else. Because when I called Enterprise, the plumber was yelling at me. He was very nasty.

AHS's service is fine somewhat except that I don't understand why some things cost so much. To get my AC fixed, it cost me $1,050 for the Freon because they don't cover that. As for when I needed plumbing done because of my two bathtubs the gentleman put a new regulating thing in the faucet and he said, "Check and see if I can come out and flush the hot water heater. Because that might be what you need.” And I called and AHS said they don't cover that either. I can't afford to pay $100 and pay this money every month for insurance and not get anything in return. I am dishing out more than what AHS is giving me.

I have a leak in my shower and under my sink. The contractor came out and looked at it. But I haven't heard anything since. They weren't that good. It's been over two weeks since they saw the bathroom. The follow-ups need to be more clear because now, I'm just sitting and waiting and not sure what the turnaround time’s gonna be. The contractor didn't tell me when to look out for them to come and do the leak. I had another claim with the roof to get some patching done and it went better because the roofing guy was really responsive. I should be getting that done within the next two weeks. The roofing contractor was amazing and really thorough.

I've had my stopped up commode for over a week now and I still don't have my issue fixed. One person says one thing but another says something else. The contractors were good and I like them. They're nice and they've really helped me out before. But this time I'm just disappointed and almost in desperation. They haven't done anything yet. I can't wash clothes or dishes or anything. Other than that, I'm very pleased with AHS and I would definitely recommend them.

Water was coming in from my upstairs neighbor's apartment and it was leaking all over several areas of the house. A contractor came out the next day and they were great. Once they'd figured out it was my neighbor's apartment, I thought they would just stop and go home. But they went under my apartment to make sure that nothing was leaking in my bathroom. They stayed there for a good 20 to 30 minutes checking stuff out, making sure it was nothing wrong with my unit. I appreciated them doing that.

Tech-Tonics fixed my washing machine and my refrigerator. The tech went above and beyond. I was very pleased. He didn't leave me a big mess which sometimes, people do. AHS already saved me a bunch of money. It's a monthly thing but it's okay. Everybody's been friendly and I appreciate it.

American Home Shield is one of the largest home warranties. So, they have the ability to pay out if anything goes wrong. And it has been well-known and has been around for a while. They cover a lot. I’m happy with what they cover. Our refrigerator is not working. They offered to replace. I have to buy something else. I just sent them the receipt. I still didn't get the check. Hopefully, everything will go through.

I had a problem with the AC. The techs had to come out a couple of times and fix it. But it went out pretty well. I like American Home Shield a lot. The online portal is really nice as well.

AHS's claims process has been fine and they do their part well. But there was one time, the same problem reoccurred and it was right outside of the 30-day window so I had to pay another $100. That was kind of annoying. Also, my recent claim is an ongoing issue with my oven and it's still not fixed. Different technicians have come out and they've replaced pretty much every part but it's still making a noise. The last time someone came, the tech said there was nothing more they could do and he did a second opinion. Now, another company is coming. It has gotten ridiculous at this point.

When our icemaker was not making ice, Mr. Appliance came out in two days and it went really well. The technician knew exactly what the problem was, and he was very nice and friendly. He had to order a part and come back, but it did not take very long at all. We had a great experience.

I had some problems with the gas water heater. The problem occurred on Friday and a tech came out on Monday. It was good. He started quite fast because it turned out to be a small thing. He was only there for a short while. A home warranty is primarily for these small things that come up where you can get a lower price on service rather than paying the full price. They do bigger things but hopefully not.

The first group that American Home Shield hired for an appliance repair didn't come out. I told them I didn't want them to come out because they were telling me what time to be at home. They weren't asking me when I was going to be home. They weren't very caring about my schedule. They just called me and said, "Hey, we'll be at your house in 30 minutes." I told them, "Dude, I don't even know who you are, for one. Two, is that how y'all set appointments?" But the second guy that American Home Shield sent out was really good. He was a rockstar. He did what he was supposed to do and fixed the issue.

My garage door spring broke, and I did a claim at 11:00 at night. I was patched to an office in the Philippines, and the representative there was outstanding. Took my claim, filed it, and it was approved. She gave me the phone number of one of the three contractors in San Diego, the one that I chose, and I called them the next morning. They were available within an hour of my phone call and came to my house right away because they had an opening. The repair man fixed it. I've had American Home Shield for almost two years and this is my first claim. Outstanding service by the representative for American Home Shield as well as by the company that replaced my garage door spring.

The air was not kicking on the furnace or the AC. Neither one would come on. The tech was here the next day. It was fast and he was great. He happened to have the part that he needed and he got it fixed the same day. They've come out a couple of times for different problems and they've always been good, but this one was exceptionally good. We've been in this house for at least three years and we're in an older home. So, things are more likely to go wrong. A lot of things don't need to be replaced, they just need to be fixed. With American Home Shield, for not very much money, you could get things working again. I wish it was easier to talk to a person sometimes though. They want to log cases online and that works great when everything goes normally. But if something is unusual, it's hard to get ahold of a person.

My dryer stopped heating and I went online and submitted the claim to American Home Shield. Someone called me within a couple hours and the issue was resolved that day. I like knowing that things are covered if it's a major fix by having AHS. But when the dryer went out because of a fuse, it cost me $100 to change a fuse.

The washing machine stopped working. Sears reached out the next day. The tech checked it out, found out what the problem was, and ordered the part. Once the part came, he came back and repaired the machine.

American Home Shield comes in handy. If you don't have time or you can't find nobody to do anything, then if the issue is under warranty, they can come and fix it. My recent claim with them went good. The tech came in and did what he had to do.

I have American Home Shield's customer service is great. They always answer the phone and are always willing to help. They're quick to make progression on any issues I had. I've made three claims since we've moved in, and they've been taken care of quickly. They don’t try to get out of covering things. If something was wrong with something, they took care of it or replaced it. My outdoor faucet in the front of the house broke off. The contractor came right out to replace the faucet. And he was here for 20 minutes. I would recommend AHS.

Sometimes, going through American Home Shield seems like the better deal. For example, I had a guy come in for my dishwasher. He fit me into his schedule and took care of it. We no longer have a problem with our dishwasher. But there’s been times when it was more economical to go straight to a repair guy rather than try to go through American Home Shield, especially on air conditioners. I've had a claim for the air conditioner through AHS and I was kind of scared of the guy that came out. My wife and I felt really uncomfortable with him. He was aggressive and odd. He told us, “Hey, I’m doing this so you need to pay me extra money.” I didn’t like that. But that was out of AHS’ control and that was just one incident.

We turned the AC on but suddenly, it wasn't cooling. So I went outside and saw the fan wasn't working. The contractor did everything within a week. It was quick and fast. Everything was good. Everything works fine now. I've had good experiences every time I've called American Home Shield. I pay the 75 bucks, and if something breaks, they fix it if it's covered under warranty.

I've always found American Home Shield to be okay. I reconnected with them. I had a claim for the dishwasher recently and I had a bit of an issue because the first guy that came in didn’t fix it. He said everything was fine but it was still leaking water. I had to get a second opinion. The second tech found that it was a very simple fix. A fork had slipped through the silverware holder and it was holding the washer that spins around in a position that aimed it at the door. That was why it was leaking. We just removed the fork from the thing and I haven't had a problem. I like to have the home warranty in case. It's an insurance policy. The dishwasher that's in there was actually replaced by American Home Shield. They did the same for my microwave oven.

The person that I spoke to was very knowledgeable. I was super impressed. She gave me all the answers to my questions before I asked them. She explained to me the difference between the policies. I went into it completely blind. I really liked the fact that I could add one thing. I also liked the fact that she would take the money, but I could file within a month. I wasn't gonna have to wait for six months to do it. She made it so smooth and easy for me that I was like, "Yeah, let's do it." The price was very reasonable too. I love AHS.

I kept getting these bills from the water company and they were telling me that they were high so they wanted me to check for leaks. I called AHS and they sent a plumber but they were useless. They didn't come with equipment and they didn't know what was going on. They didn't even seem interested. Thankfully, AHS sent out a second plumber, Carl & Son, who was absolutely fabulous.

Every time I deal with this company, it is an entire procedure. My dishwasher was deemed to need to be replaced. I spoke with an American Home Shield rep, who gave me a cash-out number based on the old dishwasher I had. Ok, so far, everything is good. As per their instructions, I find a dishwasher I like, order it, pay for it myself out of pocket, get it professionally installed, and email them the invoice to the email they gave me. Moments later, I get a confirmation email that my invoice was received and I should expect my check within 21 business days. Ok, no problem.

I placed a service request on March 16th 2022 to fix my heating system and it's now March 23rd 2022 and they still have not found anyone even though the home I own is within 20/30 minutes or less of numerous heating and cooling companies. I am not very happy with this experience so far.

We have had American Home Shield for several years, but will not be renewing our contract. The few times we have had to ask for a repair, we are left in the dark for 6-8 weeks without fail. AHS contracts with the worst, lowest-rated service companies in the region. Twice we were left with air conditioning in Florida over June and July for 6-8 weeks. Twice! The service tech then told us they could have gotten the part in less than a week, but they must get the part from AHS who send to use the lowest-rated suppliers as well. The part through them took over a month to arrive both times.

I had a policy with American Home Shield on our first house and we lost that first house in a flood in 2016 and forgot about them. I got a warranty with another company that was absolutely horrid and ended up going back to AHS this year. We did use them once at the other house. I had a hot water heater that went bad and they replaced it and it was $100 just like they claimed. It was wonderful. I'm very satisfied with AHS. It was an overall pleasant experience.

I had an issue with my freezer where the ice maker seemed to have gone a bit crazy, and the freezer was frozen shut. I requested service through American Home Shield's website, which was pretty user-friendly, then I got a text. I also got an email notifying me of the name of the company that was coming out and their contact information. The repair man called me, and we talked through the problem. It was great. He told me when he would be able to arrive and that I would be getting texts prior to his arrival, which was a new feature. It was great because now I could see how close he was, like Amazon, and make sure the dog was out in the backyard. I liked that feature. The repair man gave me a tutorial on what to watch out for with the ice maker, so everything's fine.

T Mayes Plumbing & Heating came in and fixed my bathroom sink in a couple of minutes. It had a leak and the tech replaced the handle, where there was a little contraption that wouldn't work. They also found a leak under my sink and they repaired that too. The only thing was it was a Monday when I contacted them and I did not get an appointment till Friday but that's normal in today's world. Other than that, I've used AHS twice and I haven't had any negative experiences.

I got a call from the city water department that I had a leak so I called American Home Shield. When I put the claim in, it was just for the bathroom because I didn't know what it was. They had asked me for something specific so I said it could be coming from the bathroom sink or toilet. AHS contacted Leaks and had the person come out. But it wasn't a good experience. The tech was so surprised with some of the things that the warranty didn't cover.

Up until right now, American Home Shield has been pretty good. On the 19th, I called in and requested service for our refrigerator, and I didn't hear back. I called on Saturday and spoke to someone, and they couldn't reach the company which was called Next. AHS emailed them and suggested that I could call them, which I've done. I haven't done it yet today, but I still have not heard anything back. American Home Shield sent an email saying the contract was given to this company, and if I wanted to contact them myself, then that would be okay. I wasn't happy about that

I was without a fridge for almost two months. GE came one time and it was supposed to be fixed but they didn't fix it. They ordered some parts and when they showed up, they changed the compressor and the coil. They were there for about four hours and put some kind of air to test it and all the lines in the inside were broken or damaged. So they said it was not fixable. But why didn't they check that before? I was waiting for two months without a fridge, and then they told me it was not fixable.

I like American Home Shield. The contractors have all been nice so far. They fixed the garage door and they're getting a microwave. It's taking forever though. It's been about three weeks. We had to pick out a new one last week and they're supposed to get it and put it in Thursday or Friday this week.

I did things online with American Home Shield and I got some extra things that I wanted to be covered. I just wanted to make sure my roof was covered from damages and storms. Everything is good.

I don't like how long it takes for anything to get repaired. When something breaks down, it's always 24 to 48 hours before someone calls me, and they have to schedule the appointment based on their availability. So if my furnace goes out in the dead of winter and it's below zero and I can't get somebody to come out for three or four days, that's ridiculous. And that happens.

I'm glad that I purchased my warranty through AHS. I would've been in a really bad spot a lot of times if I didn't have them. My dryer wasn't working and it was taking hours to dry. When Omega Force Appliance came out, the tech explained what was going on, showed me an example, and showed me where to look. He was really nice.

I had a fridge that went out. I called American Home Shield and it was easy and straightforward. They sent repair people who were nice and professional. They came twice. The first time, they saw what the issue was and they had to order a part. Within that same week, the part came in and they came back and fixed the fridge. American Home Shield is pretty good and I really enjoy it, so far.

Paid for this service for 3 months before I filed my first claim on 3/4/2022. On 3/6 I had not heard from the contractor who was assigned to me, so I called them. They said they were no longer willing to work with AHS, nor were they willing to get on the portal and reject the claim. They gave no additional details as to why. That same day I called AHS back, they cancelled that claim and reissued a new one. I was refunded the $100 deductible, and recharged the same deductible. By the second day after being assigned a contractor, I reached out to contractor, who was extremely unprofessional in the way he handled my business (over text, unwilling to call me), but explained that he was going through a slew of hardships, including being sick with Covid, so I simply called and had them repeat the process to reassign this to a third contractor.

I had an issue with the water heater that I had installed through American Home Shield. The first time Bestway came out, the pilot light had gone out. He was able to get that restarted. Once he got restarted, it worked for a day. But, right after that, when I came home from work when I went to wash my hands, I noticed the water was going cold again. I called Bestway because they had given me their contact information. They had a representative come out again two days later after the first time. He told me some additional parts were needed. He had those parts overnighted. They got there on Sunday and they came out again on Tuesday and replaced the parts and fixed the issue. I haven't had any problems since then.

My dishwasher quit washing and drying, and the tech said the motor went out on it. He replaced the motor, and now it’s fine. He was nice as well as good. It's nice to have someone help when something breaks down, and American Home Shield's service has been really good until the furnace. It took over a year to get one, and I don't know how much of that is their fault and how much is what's going on with the government. Also, the contractor will not send me the information on the furnace so I can get the warranty, and I'm concerned about the furnace. What if it breaks down? I called the contractor several times. I called American Home Shield to let them know as well, and I still haven't gotten anything.

For the longest time, we couldn't get electricians anywhere in the state of Louisiana because of the hurricanes. But finally, someone from Skylite came out and we were able to get a bunch of things taken care of that was building up. We had a whole side of the walls of the house not working. So all the electrical plugs weren't working. We had two ceiling fans not working. We weren't sure about a switch in the walls, but the tech confirmed it was working. He checked the ceiling fan in the back and was able to resolve that issue.

The contractor fixed my dishwasher. They were great. A couple of months back, my clothes washer was also fixed through American Home Shield. Once it goes on the spin cycle, it would stop working. It doesn't do it every time but it does it once in a while. So, I was wondering what we should do on that. AHS got it done but it's beginning to do it again and I should not have to pay for it again.

Everything went well with Air Resolutions. I like them and I request to use them every single time. I normally do my claims online but when I want to use somebody in particular, I end up having to call. I'm satisfied with what we've gotten from American Home Shield. They have helped protect our home.

I wanted to find the best company for me to go with and ended up with American Home Shield. When I was looking for a home warranty, I was looking at the house plus all of the appliances such as the fridge, washer, dryer, garage opener, and everything. I reached out online and got my contact information uploaded there. A rep called me and we talked about everything over the phone. The rep did a decent job and he mentioned that they also have an additional policy that covers all of the electronic devices, such as TVs, computers, and everything that's plugged into a wall that's not a cell phone. That is serviced through Allstate. I got the home warranty and the additional warranty that covers the electronic devices.

I would recommend AHS. I like their coverage and price point. I did the sign-up process all online.

Our oven died and M Tech Services did a virtual visit first. They decided that it was a sensor that was the problem. They ordered it and it came in about a week later. They came out and changed the sensor. Unfortunately, that did not fix the problem and they said they have to change the whole electronic panel for that part is no longer made. They told AHS and we were very impressed with the insurance company. They gave us a check towards the purchase of a new oven and we're very pleased with how they handled this whole situation of our oven.

My HVAC stopped working. The tech explained everything he was doing. He was a very informative and really nice guy. Having a home warranty is wonderful. I told my grandson, “Honey, you can come up with 60 a month. And you can come up with 100 when something comes up. But to pay for the full amount when you and your girlfriend are both working hard would just be outrageous.”

It was easy submitting a claim with AHS. The company I used was excellent. I love them. I'm happy with AHS.

American Home Shield decided to keep my deposit even though I had to pay out of pocket for the plumbing work. The plumber already advised me that the service would not be covered with American Home Shield. When I submitted the request, I authorized them to take my deposit automatically. I've never experienced that with my other warranty company, which I'm contemplating going back to them given the way American Home Shield handled it. Because basically, they kept my $75 in addition to the $322 that I paid the contractor. So that was not handled properly and they would not give me my $75 back.

My breaker would not trip back. The tech fixed the issue and he told me that it would cost $359 to get a surge protector for the breaker. He was saying that's what I needed so that it won't happen again. But he was polite and professional. The quality of his work was decent. I've had multiple warranty programs that I've subscribed to and AHS is better than what I've had. I've had some nightmares, and I haven't had a nightmare with them. It's just the monthly is kind of expensive.

AHS is a hard company to work with. They're hard to get ahold of. I've had to call them three times just this year on one issue. They also send the crappiest companies out. I had an issue with my furnace recently. Finally, AMP just refused to come back out. So they got another company out here. The other company told me that AMP did not do their job. The AMP tech told me he changed out a part. The second guy told me, “No. If that part had been changed out like they said, you would not be having this issue.” AHS also seems very expensive. They go up every year. We're seriously considering canceling our plan.

There was uneven heating in the house so I called American Home Shield to have the heater cleaned. It could take weeks to see a contractor especially nowadays so I was pleasantly surprised how quickly we got a contractor here. It was the very next day. I would rather get text messages though rather than an email because I get so many emails I don't always see, so I didn't know that the technician was coming out to service the next day. I was sent notification that it was by email, and I haven't gone on to my thing yet to see if I just need to change how I get my alerts. But I always have my phone with me so text messages would be better.

When we needed our washer to be worked on, Sears came in and fixed it. They were very professional, polite, and quiet. My husband is a daysleeper and they were very respectful of that. They had to order a part, which took a few days to get, and then they came out and installed it.

It was easy requesting service from American Home Shield, considering I’m not good on the internet. The first person that came for our claim was from Sears and he didn't work on the brand we had. A second tech came and they were fine. They were in and out. On the whole, it took a little while to solve our problem. But it's solved and the unit working fine. We're definitely going to continue American Home Shield when this runs out.

AHS is good. They come through when we have issues with anything that's in the house. Some of their contractors were good while some of them weren't. We had to call back some of them and get someone else. But most of them, we really haven't had a problem with.

The heater would run but I couldn't get it to shut off, other than cutting the power to it. The tech from Omerson Mechanical came and assessed it and saw that a core component of it was broken. So, the whole thing had to be replaced. They did an awesome job and they're a great company. American Home Shield has been spot on. The contractor comes either that day or a few days. I definitely recommend the home warranty. It helped us three times and I would recommend anybody who gets it to read the contract agreement, to know what's specifically covered. Because there was one incident with AHS that they didn't cover even though they said they were going to cover. It went back and forth for eight phone calls and it was annoying.

We're in the process right now with our refrigerator. It's been over a week. Every tech has been saying the same thing, “We can't fix it.” We're at the point where everybody's saying it and they just keep transferring us to another technician. So, we're displeased. The ones that just came to the house were from Sears. They're the premier ones out in the area and they're the ones that specialize in this and, "If we can't do it, there's really no one else that can." They were like, "You're just gonna have to deal with your warranty people." But AHS helped out a lot with all the previous issues. I also enjoy their service. In the past, they were quick to resolve issues and helpful in every way.

My heating system stopped working for one of my units downstairs. Techs came and they just refilled the gas a little bit. They said, “Your unit needs to be replaced. But we are just going with the cheapest option.” I was okay with that. I then received a letter from American Home Shield a few days ago saying they were not liable for the heating system because there are already holes in the ducts. Due to those holes, the heating system had gone bad. I don't know how they are getting this information. The holes are on my upstairs unit and not on my downstairs unit that had the heating issue. My downstairs unit has a brand-new ductwork. American Home Shield is combining two things and trying to justify this. I’m not very happy with the company.

American Home Shield’s service is absolutely horrible. My dishwasher went out at the end of January. We got somebody out here the first day of February and that was the first of five visits. They put in three parts, but it still wasn't fixed. The fifth time, the man who came knew what he was doing and put in a control board. Now it's working but I was without my dishwasher for two months. Keeping my grandkids, I needed that. It was a pain.

American Home Shield is reputable and they send someone out as soon as they can. My washing machine wasn't turning on. I called the claim in and they gave me a date and a time Sears was going to service my appliance. The tech was very cordial and professional when he came out. He ordered parts and it took a little over a week for those to come in. He came back out and serviced it and the washing machine is operating well so far.

I'm loving AHS. They’ve been on point with me. I don't have any problems except for one. I had a water heater put in. I got a letter Friday saying that I have a bill that is due. I don't understand because I paid $480 at the beginning. But when Frontline Mechanical came out, that was excellent. They looked at the water heater and said my old water heater had busted in the bottom. It took him two days after that. He came out, spent eight hours here. That was great. When my air conditioner went out on me completely, it took them two days to come out and three days to fix it. That was fast and I really appreciated that.

The first time I had American Home Shield, I really wasn't happy. That was why I got off of it for a couple of years. I lived in California, and I had a claim that required work to put a water heater in. In California, the law is, in every location, you've got to get a permit to replace the water heater even if it's not broken. AHS didn't cover the permit fee. That was why I stopped and I said, "If you're going to operate in California, you need to be able to be compliant with all the rules." Nobody cared. So, I got off of it for about four years. I went back to them because we had another one that we weren't happy with. It was easier.

I couldn't get the door back on the stove and the repair guy put it back within two minutes. I wished that they wouldn't have charged me but they did. I like that things are covered by having American Home Shield. I have an older home and things were not as new as I thought they were. AHS is fair, seems very reputable and friendly.

Submitting a claim is fairly easy. There's a drop-down of choices for each type of appliance and all I got to do is click a button. I find the one that's closest and I have the option of putting a little blurb in there if it's like another type of problem. It has worked out very well for us. Home Shield is very fast and very professional with getting all of our things done. Also, the deductible itself has more than paid for whatever the issue was. I got good value out of Home Shield.

I’m well-satisfied with Home Shield. Everything’s been positive.

My HVAC claim with AHS went very smoothly. I called them. They took a deposit and scheduled me with someone. The service person called me back and then they were here the next day. The tech was positive and was very thorough. He resolved it. I had a previous repair and that was fine also. I like that with AHS, I don't have to personally go out and find a contractor. With my water heater, I had to pay more than I wanted to pay. But other than that, I haven't had any issues with them. They've been fine.

Abe’s came out for the washer and the tech replaced the control board and put a digital board on top. It broke again and it had been 42 days but AHS said they'd give me $50 off that second call. The tech came out but they never refunded the money. I'd like to see them keep their word.

My first impression of American Home Shield was awesome. I called and they said I got to pay $100 for the claim and they would take care of it. Scheduling an appointment was fine. Universal 1 Repair came in and they said they fixed the microwave. The microwave was working fine and as for the washing machine, they said that it was wobbling so they had to order some parts. A week after, they came back and the parts were in. They fixed it and it was done.

Signing up with American Home Shield was effortless. I used the warranty for an issue with my air conditioner. It was blowing hot air and making a lot of noise. After doing my claim, I was sent the contact information of the contractor and when they would be coming out. I got the information through both text and email. The tech was great and everything is perfect.

American Home Shield is billing my deal, but I've never got any information telling me what's really covered, and that’s sort of crazy. I really don't know for sure what I even pay them. The biggest thing they worked me all down was on the air conditioning. They said that they don't cover anything. They said something about tune-ups on the air conditioner every year, and I don't have any information on who to call. They've never sent me anything. I’ve never really heard from them, too.

I opened the claim in July last year. Someone came and looked at my appliances. I had a problem with my ice maker and my washing machine. The washing machine needed a new transmission. They weren't probably going to fix it but they never got back in touch with me about fixing it. I was expecting to hear back from them but since I never did, I eventually called them four or five times to get them to follow up and do something. They'd told me that they'd emailed me back, but they never would. I got no satisfaction. What I ended up doing was waiting until my dishwasher broke then I put in another claim for all three appliances and they took care of them.

I had a clogged toilet and the tech from Dimitresse Construction was able to resolve the problem. He snaked the toilet and it took him half an hour. I just have this one complaint that hasn't been resolved. The contractor said it was nothing and it was just air in the line but it kept happening. When I followed up, they reopened it and were going to look into it, but I haven't heard from them. It was two years ago. But other than that, I don't have complaints. I'm happy to have AHS.

I enjoy the service tremendously, including the ease of use and how fast the claim gets done. Using the online portal is very easy even for an old fart like me. Also, all of the workers have been very nice. When my kitchen faucet was loose and not working properly, the tech that came out was a very nice gentleman.

The washing machine was not working well and the technician came out and fixed it. Put in new parts. He did a very good job. It's worth getting a warranty service and it's worth to have insurance like American Home Shield.

Both claims I've had with AHS have been easy and very straightforward. Recently, I had a plumbing issue. The company AHS sent fixed it within the day. With them, I don't have to find somebody on my own to fix a problem.

The issues that I called about were consistent with me not being knowledgeable about the appliance. Secondary, to make a point the items just needed some replacement parts that I wasn't aware of. And it was all good. But the visit was fine. Very respectful. And the technicians were very intelligent. But they need to at least, if they know what the problem is, and have the spare parts available with them when they come over. The first time, the tech was lucky he had the part. Second time, he didn't have it. So, it might help a lot better if the technician, after knowing what the problem was, possibly has the supply parts on hand in the van or the truck that they come over because it would speed up the process and make it a lot less stressful.

When my refrigerator was not cooling, the contractor contacted me the next day. They're a very responsible company. We waited for the part but now it is fixed.

The tech that came for my sump pump was very nice. We talked for a long time. He did a great job. I wish I could have got him a lot earlier though. He couldn’t get here till 1 o’clock. That was not his fault though. He had other places to go. Everything works fine now. Having AHS is a great benefit. Something goes wrong, you have somebody to fix it. It used to cost me $60, now it costs me 75. But still, the sump pump alone was $100, that’s not including this guy coming out. So far, everybody that I called through AHS was very good. They did what they were supposed to do.

AHS has worked good for me so far and people have come out quickly. My most recent claim was when the system wasn't blowing hot or cold properly. A tech from The Lindsay Company came out and he knew as soon as he saw it that something was installed incorrectly. He was fast and he fixed the problem. His knowledge of the system is the reason he was able to do so. He was fantastic.

South Placer Heating and Air came out to fix the heater and took care of it in 10 minutes.

H&K Plumbing came out for my hot water heater and it was good. The only issue that I had was that they came out the first time and they didn't diagnose the issue and weren't able to give me some sort of resolution. I had to call back American Home Shield and they had to send another representative out.

The icemaker doesn't drop the ice. When the tech started working on it, the light was working, but the light’s not working now. He seems like he's doing a good job and I don't know if it's him or the parts he’s using. But the icemaker worked the day he was here, then when I came home and tried to get some ice, it's not working again. My husband said he was going to call him and see. But he seems like he's trying to do everything. He's been here at least five times, but the problem is not completely fixed. Other than that, American Home Shield's service was excellent. They found me a person and they sent out a person I could work with. But we’ve been back and forth trying to get it resolved. Despite that, every time we call, he comes back and he changes and fixes things. He said this is the worst type of refrigerator he's ever worked with.

AHS is a mixed bag when it comes to performance. And I've always had issues with warranty companies that are always trying to wiggle their way out of obligations as soon as something bad happens. But AHS has been okay so I have found any need to replace them. Recently, they sent Abella, their contractor, for my dishwasher that was leaking water. They figured the hose was too long and it wasn't aligned. So, the water was finding a way to leak out. The guy shortened the hose and said that was the problem. But after the repair, I had a leak. I called Home Shield and they asked Abella to come back. They did and that was handled very well.

Signing up with American Home Shield was easy. I got a representative who walked me through everything and gave me the pros and cons of the different plans. I felt comfortable with the plan that I got. I did a claim over the mobile site, so it went smoothly. Somebody is coming out in another week and a half. Having the warranty alleviates my stress when something breaks down in the house. I know that somebody's gonna come out here to fix it or at least compensate me for it.

I filed a claim with American Home Shield for the HVAC. They had somebody come out in two days who checked the unit. The timeline was fine and I recommend AHS, although it costs so much.

The AC would blow out cool air and then it would shut off every five minutes. There was no heat for three days. American Home Shield was fast about it. The contractor came out and put a part in it. They fixed it and it's still working good.

The garage door stopped going up and down. The contractor came out within the next day and they were wonderful. They did a good job. But American Home Shield is terrible. Every time I make a claim, they tell me that I don't have an account. Then I have to go through until, "Oh, well, okay, we found it." It's just an unnecessary hassle.

I contacted American Home Shield by phone to do a claim on my washing machine. They were nice. Somebody came out three days after, and the repair took about an hour and a half. Everything's good.

Initially, when I turned my air on after having been off for a month, it worked. But, I noticed the house getting hotter. The fan was working and the inside portion of my system was working, but the outside heat pump was not working. I called AHS. The rep was very helpful once I took a few minutes to get connected. She immediately entered it into the system because I got a call from the contractor five minutes after I got off the phone. This was Saturday night, so not a time you'd expect an immediate callback.

The latch on the washing door was not latching. Ramey Appliance Repair adjusted the lodge, but it was still not latching. They said we had to order a new door. I'm a little aggravated because American Home Shield said that it was fixed. They closed it but it's not fixed. Then the dishwasher and the dryer broke. I couldn't add it to the same ticket at that time so I've had to pay two deductibles but I was able to put the dishwasher and the dryer on the same ticket and tell them to come back out and look at my washing machine again.

American Home Shield’s service is working. They did what I needed. I set up a claim online and that took a couple of days that I had to wait because of the weekend. But it wasn't a big deal. My issue was regarding a low water pump. The contractor was pretty good and fixed the problem. Their tech was polite and friendly.

I used to have four contracts with American Home Shield. Now, I just have one. That was how disappointed I was a year ago. But the company itself had improved. This year, has been great so far compared to maybe last year or the year before when the pandemic started. The representatives are very good and the wait time on the phone has improved. Before, I used to be on the phone for three hours, on and off, the entire day just to get something done. That has changed.

When my heat went out of my house during one of the coldest weeks there was an Alabama, the contractor who came was awesome. They came out the next day and were early. They told me I had time to get up and take a shower, and before I could even get my clothing out to get my shower, they were already at my door. They got me taken care of temporarily until they could come out with the parts. Out of 5 stars, I give them 7. I have a Platinum package and if I had chosen a different package with a different company, it was gonna cost more. With the Platinum package with American Home Shield, when the contractor came out to do my servicing on my heating unit, I only had to pay my $100 deductible then I was gonna have to pay for the freon. The freon was guaranteed in my package and I only had to pay $110 so I only ended up paying $210 to get my unit fixed.

American Home Shield is awesome and I like it. When you have a problem, you can get right through. You can report your problems and they’ll assign you to a tradesman. I've dealt with home warranty companies before and when you pay your $100 deductible, you don't have to pay another $100 fee to the technician. So, that part is the only thing that's different. I already knew what my plumbing problem was but I was disappointed that I had to pay the contractor to diagnose it. So, I had to pay another $100 and I didn't think that was fair, but it is what it is.

I call American Home Shield when I have a claim and I would get a message that they've found a contractor in my area. They give me the contractor's information and I call them. Sometimes the contractor will contact me before I even get a chance to call them. I used American Home Shield for many things such as the air conditioning that went down, a leaky shower, or a washing machine that broke. I also made a claim when we couldn't turn of the shower and it as was constantly leaking and dripping. That went on for quite some time and that drove me crazy. The first technician that came was an idiot and he basically said there was nothing he could do about the issue. I called American Home Shield back and they got T.J. Plumbing and they were great. The benefit of having American Home Shield is totally financial. It's a great value and I'm very pleased.

I do my claim online and there are some limitations in the request form in that there are not enough options to really narrow down your issue sometimes. You end up having to select the closest thing, which then gets forwarded. They think you have this one particular issue when in reality, it's a different one. It's just you couldn’t select anything else.

American Home Shield is good, but it's more expensive than it's worth a lot of times. I only use it once or twice a year, so I don't always know if it's worth what I pay, but they're fine when they come out. They're having someone come out today to service my AC. Last time, I had them come look at a faucet, but it didn’t meet the requirements that the warranty wanted, so the guy couldn’t do anything. I had to pay someone else to do it. AHS has pretty strict requirements of what contractors can do with their work. Maybe they can be a little more lenient with their requirements.

I had multiple people from American Home Shield call me back. When I called to register, the first guy told me, “We will go out and take a look at your air conditioner just to make sure everything is in good shape." But when I called the company, they said, “No, we don't do that anymore.” I told them, “So you just wait for it to break and then you come out and fix it.” They said, “Yup.” Which I found a little confusing because I've been getting emails from American Home Shield that says, “Hey, sign up for your free checkup.” I would think American Home Shield would rather look at something if it needs attention versus letting it just break.

I wish someone would have given me a review prior to investing in American Home Shield. Maybe other states are ok but in NJ this is my experience. Ice machine broke, requested service Thurs 10am. Did not hear from the appliance company called no answer, went online they are out of business. I called AHS. They said could cancel the work order or cancel my AHS since I am dissatisfied and/or request and see if I get someone else. You guessed it...that company had terrible reviews and no one contacted me. They don't answer the phone, I've been on w AHS as I'm trying to expedite.... There are rules to expedite, the fact that the other company is out of business doesn't warrant expediting??? SO how much of my money does AHS have....$600. I could probably have called a service contractor who would already have this done and paid a portion of what AHS has taken from me. I also paid $100 serve cal fee....

I thought I got a warranty that I could actually use. It was used as a selling point when I bought the house. American Home Shield made an honest effort. But I live in a rural area, and they are not here, so they don't know who to call. So, they call people that aren't that professional. I have All Pro right now, and it cost me a lot of money, $2,800. The other day, they did my attic. And today, they've got a guy underneath my house doing my crawlspace. Everything about them was professional. And a receipt was emailed to me.

I love American Home Shield’s service. The customer service has been great. I had an issue with my garage door recently, and it was the same exact issue that I had last year. They sent a different contractor out from the previous one, and this person clearly was looking at me as being a woman and thinking I don't know anything about my house, and so they called American Home Shield and lied about what was wrong so they could charge more. I called American Home Shield, and I explained it to them. I said, “Look, you can look in the records. This is exact same issue I had. Send the other company that came out before.” I was pleased with them listening to me versus listening to the contractor that was clearly trying to overcharge and say it was an issue that wasn’t.

The tech who came for the garage door opener took care of the problem, and he was good. Submitting the claim to American Home Shield was pretty simple. I just did it online.

The dishwasher drain wasn't working. The claims process was easy but it took too long to get it done. I called and they got the deductible right away but it was a couple of weeks after that before it got fixed. It took too long for the part to get to my house and be installed.

I have an older home, so we have the basic coverage for the furnace, the heating system and the water heater. So, if something busts, instead of a big $10,000 job, I have the insurance with it. Our gas range for our stove did not ignite and I called American Home Shield. I said that I needed them to get this looked at, assuming it was an electrical or a gas issue, not necessarily an appliance issue. The guy from Sure Electric came out and said that it was an appliance issue. I called AHS back and asked them to send the next guy out. They said I wasn’t covered for an appliance issue for my range and stove. So, I was a little disappointed in that and it left a sour taste in my mouth. It seems like these are technicality stuff. This is an electrical or a gas issue and AHS pivoted and said that it was an appliance issue to cover themselves. But it is what it is. We're making the stove work safely so we're lighting it manually with a lighter.

Signing up with them took a really long time and as a nurse, I don't have that kind of time. I asked a lot of questions because I don't know anything about some coverage. But the communication with the reps was okay. I was satisfied with my experience.

I tried American Home Shield and so far, they've been really good. I am very happy. My claim was dealt with promptly and the service company was here right away and dealt with the issue on the same day. The only thing is the website is difficult for me as a Realtor. I log in and my password gets confused. I wish there was one way that I could save one password then have an option when I sign in to choose if it is my own contract or if it is my Realtor contract. One portal. One sign-on. No confusion. Other than that, I recommended the home warranty to my last two clients and they bought the service.

The hot water heater started leaking and was putting out the flame. I called American Home Shield at nighttime and the tech came out the next day. But it took about five days to get the hot water heater because American Home Shield had to ship the unit to the contractor. But the contractor put in the unit in about an hour. It looks really good. The tech was real professional. I talked to him quite a bit. He was telling me what he was doing and why that happened. We were just disappointed that it took that long to get the unit. But it was a propane heater and it's really expensive in the area, and Home Shield didn't want to pay for it. They wanted to ship one out of their own warehouse. So that threw things back about five days. It worked pretty good, though.

So far, AHS has been wonderful. I’ve had them for a month. I had some toilet issues recently. The water was running in the toilet and that was corrected, so I was pleased with that. The tech did well. He was really informative and gave us some suggestions.

The stove wasn't heating properly, especially the oven. It is 400 degrees when it's just 300 degrees in the oven. Our first company came out two times and the stove was still doing the same problem. So we called Home Shield and the contractor that they sent for a second opinion fixed it and was really professional. They replaced a board and from then it has worked really well. They did a good job.

Sometimes the heater would blow hot air and sometimes it wouldn't. Doctor Cool fixed it in about 20 minutes and I was happy. They told me it was calcium buildup around the heat sensor. Other than that, I've had issues with AHS but the difficulties that I have are par for the course. When you call in to file a claim, it takes four days at best to get somebody out there to take a look at the problem. And if the techs have to call in for approval, then it's another however long before it gets fixed. If they have to order the part, another how long before it gets fixed. But it is what it is and it's a necessary evil.

The garbage disposal wasn't working so I called American Home Shield and the tech from Water Heater Solutions got out here in a few days. They were great. But some of the contractors AHS sends are absolutely useless. We just had a contractor out for the range cooker and before he came out initially, I spoke with AHS and they did a video call. AHS knew what my range was, the model number, and the issue but none of that was relayed to the contractor. Then, when the contractor came out, he couldn't figure out what was wrong with my range.

The contractor that came out for my swamp cooler did great. They were some of the best ones I've had. I've had good experiences with American Home Shield. The 800 number can be difficult to reach anyone, but once you open your job through the portal and the people show up, then life is good. Having American Home Shield takes out the surprises of a problem.

My house was less than 10 years old so I decided to cancel American Home Shield because I haven’t used it. A month after I cancelled it, my AC went out and it cost me a pretty good amount of money. I was not gonna be put in that position again so I decided to get American Home Shield again. Their customer support is so much better than what it was in the past. It's been extremely easy. When I had a claim, a contractor came within two days of me calling in my appointment. It was a really quick turnaround. They did an excellent job. Techs are coming back again next Tuesday to do another inspection of the work that was done. I've had an excellent experience. American Home Shield was very professional and they did a very thorough job.

American Home Shield is good and I would definitely recommend them. I have them too at another condo here in Florida. When the the ice maker was broken, Baxter Appliance came out here and replaced a part. Then the water was on and it was flooding everything. I had to call them back and they came and turned the water off. They turned off my ice maker too, because it was not working. They said they have to do more repair work, but that was three weeks ago and I'm still waiting for them to call me. I called them today, but they're off today until Monday. The last company who tried working on it years ago was Sears and that was through American Home Shield, too. I don't know if Baxter can't get the parts or if somebody else could either do it or not. It's hard without water and ice because I'm a big water drinker and I have to keep buying bottles.

I had air conditioner issues and plumbing issues and American Home Shield contacted the contractors. They also sent me a new contractor because I told them I couldn't work with the other one. The only thing is it takes time. That was on an air conditioning issue under the Georgia heat. I also used the home warranty when I was having issues with my shower. The hot water had stopped coming up to the shower in one of the bathrooms. Techs showed up and fixed everything. They were great.

We had a leak upstairs from a drain pipe out of the shower. I called AHS then the next day, it quit. So, the first thing that the techs are going to do is tear out the ceiling underneath there to even find it because it’s in between floors. It’s in an upstairs house and we hadn't heard it dripping since then. When I called AHS, they responded really quickly and found us a plumber. We had the techs set up to come out but they didn't ever come out.

My wife and I had a terrible experience with American Home Shield. We had an issue with our water heater and we had a guy from Whitney Holdings come out. We paid the $100 for the call and then came to find that we have to pay $625. There was some stuff that they need to do on the water heater that was not covered by the insurance, which is crazy because when you get insurance, you expect those things to be covered. We are going to get a brand new water heater and they have to do additional work of plumbing so we have to pay the extra $625. My wife and I decided to pay our dues and we would find another company to do it. When we did that, American Home Shield told us they can only give us $625. The math doesn't make any sense. Also, I would like American Home Shield to be more specific with things because we used the website and we could only say we have an issue with the water heater but we couldn't specifically say what it was.

The contractor for our heater that was not working was good. Everything was taken care of in one visit.

them for lockout. Said they could not get anyone until a couple of days, so had to call someone from outside. Not using this company for any of my clients in real estate anymore.

B&B Plumbing was wonderful. I had a leak under my kitchen sink and the gentleman looked around and I don't think it took him three minutes to realize where the leak started. It was the faucet and he tried to fix it any way he possibly could. He went down to his truck to get washers and was able to identify what faucet it was. He said sometimes it was difficult to get parts but he would try and he would get back to me within a few days, otherwise it would be replaced. It ended up being replaced.

I had a minor leak in the sink that Hebert Plumbing came out for and they did a good job. All my experiences with AHS have been satisfactory. My only issue is that they increase the monthly fee every year by a pretty large amount. But I recently contacted them about it. I got my new renewal issue a while back and I contacted them and was able to negotiate with them on it.

Supreme Air Conditioning and Heating came out for a heating claim and the gentleman was decent and let me know what was going on. He showed me the parts that he took out and everything went well. I've had success each time I've called AHS to make a claim and they send somebody out. A couple of times I had to call again to request somebody different but the second option is usually most effective.

We live in a townhome that has an American Home Shield warranty, and my most recent claim was something related to the unit and it was deemed that this was a preexisting condition that no one was aware of. So, the warranty didn't cover anything. I tried to get some resolution and they kept pushing me back. Nobody would take responsibility. I talked to American Home Shield, and they sent me to the vendor. I talked to the vendor, and they sent me back. So, it was back and forth. At the end of the day, it was an expense that we had to pay.

I had a claim for light switches, and the process went good. I'm satisfied. I had another request I called in, but I found out that it was still under warranty from Lowe's for another six months, so I canceled that request. So far, American Home Shield has been okay.

I was looking for rekeying then I got an email from American Home Shield saying rekeying is included in my policy. I just had to pay the 75 bucks visit fee. I like the idea so I reached out to them on their portal. You just go in there and click rekey. The same day or the next day, they sent someone out. A guy came and he was very friendly and changed all my keys. I needed to even change one lock because it didn't quite work, and he did everything for me.

One of the breakers in our house tripped causing a surprising amount of the objects in our house to not be able to work. Shortly thereafter, it was determined the breaker would not unflip if we fixed everything, so it was clearly a wiring issue. I submitted the claim to AHS on the internet and in less than 24 hours, I heard from the contractor. Then, the techs took care of the issue on the same day that they came out and overall, the timeline it took to get my claim resolved exceeded my expectations.

AHS has been very good and they have served us very efficiently for over 10 years in Florida. When the dishwasher went out, they sent a very pleasant young man here who took the dishwasher apart and replaced what went out. And it's been working since. Our washing machine also went and it was an issue with the timer. The gentlemen came in, diagnosed it, and ordered the part. Then, the part got shipped, they came back, and they installed it.

The first time that I made the claim, it was very unpleasant. American Home Shield gave me the contractor's information. I kept leaving messages. Finally, they reached back out to me, scheduled the appointment, and canceled on me twice. At first I got mad at AHS, because I told them, "You guys should have let me know." I kept calling them and saying, "Hey, these guys are canceling on me. Is there any other contractors that you have?" And they said, "We're still working on it." But I liked Moore Brothers 2nd Roofing a lot. They were very clean and knowledgeable, and they were in and out.

The magnetron of my microwave quit working. I called American Home Shield and they were very professional and concise. Someone came out in two days. They were able to diagnose the issue within 15 minutes. Unfortunately, they had to order the part and that took about a week and a half. Overall, that was not an unreasonable time to wait. I was glad they were able to get the part that quickly. We're very pleased with what they did.

I'm a new member American Home Shield member and they emailed me a coupon. As soon as they emailed me the coupon, my heater broke. The guy that came out was Josh and had a machine. They go in and test. I really liked his services. He came back and told me everything, what was going on, and what he was gonna have to replace. My thermostat was gone as well as an indicator and some other things. The unit was working fine before Josh left.

My claim for a plumbing issue went well. I've been with American Home Shield for years and if they could reduce a lot of the price, and if you don't have a claim for six months, at least reduce the warranty or give some incentives, that would be great.

If we got more than one or two services needed, Home Shield should let the contractor know the first time instead of them having to call each time and charge twice, and then later telling me, "Oh, you should've put it all together. You oughtta have been charged once." That needs correcting.

Warhold Mechanical was great. They had to go back to American Home Shield and I figured that they were the hold-up. Everything was handled properly and professionally.

We've had three claims with American Home Shield and the most recent one was the dryer. The wire that goes to the heating element had burnt in half. The dryer was coming on but it wasn't heating up and the technician came out here and had it fixed within an hour from start to finish. It was a great experience with the tech. It was the same technician who was sent out once before. So, I was familiar with him. The guys put on little booties so they don't track up your house and asked for a vacuum cleaner to vacuum up the lint. So, they're great. By having AHS, I have the benefit of knowing that if something breaks, I'm just going to pay the $100 deductible and hopefully, it’ll be fixed.

I was very pleased with the help that I received for my stove. The young man told me exactly what was wrong. He happened to have had a part in the truck that he drove, and he told me what I needed to do and how I could keep my stove in good condition.

I sent in a claim when the house wasn't getting cool. The tech came out and took care of the problem. It didn't take him that long because he found out the problem when he went outside. We haven't had any problems since. The only thing is that my fee with American Home Shield went up to about $60 from $49. I’m on a fixed income, but I’m able to pay it.

The customer service reps were really good. They explained and they took us through different plans so we could pick the best one.

I had a problem with my washer and the tech took care of it. He was pleasant and he didn't take too long to fix it. I had to wait on the part, but it was fine. I pay $55 a month for American Home Shield and I've used them three times but usually, it was not real expensive things being done. I've got a contract for this year, but I don't know for sure if it's something that I want to keep.

We had a leak under the sink and we couldn't follow where it was coming from exactly but it looked like it was coming out of the shut off valve. Ferguson and Son's Services came out, took the shut off valve, and put a new one in but it was still leaking. They discovered the faucet was where the leak was coming from and worked with American Home Shield to get a replacement faucet. They installed the replacement that afternoon. They did a great job.

I've used Plumbers Inc. before and what they always want to do is charge you a good portion. The faucet had to be replaced and below the sink, they had to replace a valve. The plumber did a grand job but in order for me to proceed with them, I had to pay out of pocket of 200-something on that job. On top of that, I paid the $100 co-pay. I asked why were they charging me. They said it was because it was not covered. I was rather surprised that they charged me $100 for my copay and that was basically to troubleshoot it. I kind of felt forced to continue with them and for another 210. Now, that's 310 out of pocket for that faucet plus my monthly service.

So far, so good. If something breaks, I just go on the app so that's very convenient. I don't have to spend the time trying to find a company, call, get price estimates, and see if they'll come out. All of that is taken out, so I love that. The last gentleman that came out for the garbage disposal was so nice. The guy with A&C Heating & Cooling was nice, too. However. when the roofer came out because I had a leak, I was wondering did he do what he said he was gonna do and did everything he listed when he invoiced American Home Shield match what he did up on that roof? I don't know if there's any ways for that, but that'd be the only thing. Other than that, everything is perfect.

I've had Stauffer Heating and Cooling out twice and they were awesome. The heat wasn't coming on. Jonah diagnosed it right away. He knew exactly what was going on. Every time I've called AHS and needed to request a service, they were right on it. Both times that I've talked to American Home Shield, they've called back and asked how the service was. They've done an outstanding job every time. They were fast on getting ahold of somebody and calling me back and letting me know who they got ahold of and how long it would be before they got out there.

American Home Shield came highly recommended. Signing up wasn't bad. However, I have yet to receive anything in the mail saying exactly what my coverages are. I don't have anything to tell me what I got or who to call. I didn't get something in my email, but I requested the physical copies.

My bathroom sink wasn't running right and the repair guy found that the stopper wasn't hooked up correctly. So, it was rigged and it’s still not hooked up correctly. They just pulled the stopper out. I would like the stopper replaced but the claim has been closed out.

Customer support is quick to jump to get my deductible really quickly. I don't talk to any person until I give them $75. I would like to speak to a live person before being transferred to a live person because what if my claim is not covered. They already took my money and then I gotta wait six weeks to get my money back. Also, American Home Shield owes me money because I took money in lieu of their listed product. I still haven't gotten anything. Of course, everybody wants to blame COVID. But it's an idiotic excuse. Other than that, the contractor did a good job with my oven.

American Home Shield has been doing things the way we want to. There are some limitations when it comes to service, but overall, I'd give them a 7 to 8 out of 10. The individual that came out for the dryer was very knowledgeable. The dryer may have come to an end-of-life kind of deal but he did what he could to fix it and replaced the heat shield. That has helped and I was pleasantly surprised with the individual who came out.

My dryer smelled like it was burning. A tech came and he was very nice. But he couldn't fix my dryer. Someone else came out to fix it and he said I was having some problems with my socket. I need a new one on the wall. He's waiting on parts. Having a home warranty helps you out. It keeps you from paying the big prices to the companies that you call.