American Home Shield Reviews

Some parts of the refrigerator failed, which the tech replaced. The tech did a very good job. My husband was very satisfied with what he did. He even came on Sunday to finish it. This is the first time I've had a good experience. Nothing was done or timely on my rental property for the last five years, so I took off most of them.

My recent claim with AHS was for the dishwasher. It went well. The techs were nice and friendly. I like AHS. I like the one-time $100 fee. I've also never had a problem with getting anybody out.

I've been pretty upset since I started my service. When I moved my service from Virginia to California, I was told that I would be given $125 credit that would be used for my billing cycles. Since June 2nd, I've called several times because I've been billed every month. Two weeks ago, I was finally able to get a hold of a supervisor and they assured me that for November and December, I would not be billed because that $125 credit would be used. My biggest complaint with American Home Shield is that every time I talked to somebody, they reassured me that issue would be taken care of but the next month happens and I still get charged. But as far as calling and getting services out here, it has been okay.

The vents were not putting the air in the proper rooms. The guy that AHS sent out said it was due to lack of insulation in the room but the rooms are getting plenty of airflow. He also said there was nothing they could do about it and thought of every excuse in the world instead of trying to help me with a solution. So, it didn't get fixed and I'm still not happy with the results. But I'm going to get another opinion and if the opinion I get is totally disagreeing, I will be back in touch.

The AC was cooling until the heat of the day and then, it wasn't cooling in the afternoon. The tech came out within a day. I'm one of those people that have questions because I like to know what's going on and he explained everything clearly. He was concise, friendly and professional. He was good and followed the protocol. American Home Shield is a big benefit and the plans are so varied. I have a basic one for the big stuff though I don’t have it on my appliances yet. But it's already paid for itself. I paid a $75 deductible fee though.

American Home Shield is handy. Recently, we had no air at all. The repairman who came was very respectful. He did his job with expertise. He fixed something and put some coolant in it.

American Home Shield has been wonderful. I have someone I can call and always have someone with my back. Their contractors are great to work with. They really went along with my schedule and were really nice. I had a plumbing problem in my bathroom as a sewer pipe had broken open. A tech came and helped me resolve the issue.

The first plumber that came out here did an awful job. It was so bad that I almost canceled the service. He looked at the toilet from afar and didn't touch it. He didn't get down on his knees and he just told me he knew what was wrong with it by what I described to him. He had his plumbing company call me back and tell me that my claim was not covered because of misuse or abuse. But it was a brand new toilet so that wasn't the case. He wanted to charge me $600 for his plumbing company to come and fix the problem.

I did a claim to American Home Shield for my refrigerator and my stove. Everything was good. Long Lane fixed the issue with the stove but then a few days later, it went bad again. So, they offered to just either give me cash value or a replacement. I went with the cash value but I also replaced the stove 'cause the one that I wanted was more than what they offered. So, I took the cash value, but I paid more for a new one.

There was some kind of noise from my AC unit. A technician came and fixed the unit and it’s working now. When I have a problem, we call American Home Shield and we get a quick response.

I put in my claim over the phone and their turnaround time was okay. I will recommend it.

I had an issue with my toilet and the contractor said I need a new one. But American Home Shield will not cover it so I was disappointed to hear that. This was the first time I heard they wouldn't cover. They should have more coverage. When my toilet goes out, I would like them to cover the cost.

American Home Shield is reasonable and good, but sometimes, they send out the wrong person to me. I had two issues, and the people they were sending out simply canceled my request without informing me. I had to call AHS again to reschedule the service for someone else to take care of the issues. AHS transferred the service request to a different company, and a different technician came and resolved my issues. It went well. I had it for a microwave, and I had oven issues. It was fixed, and the technician who came out was good.

The tech was great. He was able to get the AC issue fixed in one trip.

My microwave was making a strange sound and my dishwasher was not cleaning the dishes and drying them. I reached out to American Home Shield through the internet and the tech from Runyon Appliance came out. He knew what the problem was right away but he had to order parts. Then, when the second person came with the parts, it turned out that we didn't actually need the parts. A leaf had fallen through the system from a roof and was stuck in the fan when it was making a weird noise and by the time the tech came back, the leaf had fallen all the way through. So, he opened everything up and got the leaf out and made sure the fan was still working okay. The microwave needed to be reset to run the heat part of the cycle and it was something he could just do on the control panel. The first technician didn't try anything with it. He just ran it a little bit and said that the heat wasn't working and they needed to order parts.

The microwave display wasn't functioning correctly. It was going in and out. Also, the turntable stopped working properly. It was going at a slow pace. A-1 Appliance came out and they ordered two items. They got the turntable motor and the display item. They said it was the power source of the unit and at first, they tried to fix the one that I had. They said they were going to try and solder it and it didn't work. They went out and ordered another piece. It was another two weeks before it was received and they came back. The item that they received didn't work. They ordered another one that was all the way from the East Coast and they came back and fixed it. It worked for a while but this past December, the lights went out again. I had to pay again and American Home Shield assigned the same contractor.

When I submit a claim, AHS always sends me a text saying that whoever they assign will contact me in 24 hours. For my recent claim, the tech from Rick's Appliance Repair did a good job.

I've had to use American Home Shield once. It was a good experience. It was for a frayed wire on a dishwasher. The tech who came out was good. He found the problem quickly and he fixed it. He was in and out in 15 minutes.

I sent in a claim for the heating and AC, and everything was fine. The contractor was very pleasant and nice. When they came in, they covered their shoes. They were polite. They did have to come out twice to fix the same situation, but it was kind of a weird one. But they were able to do that in a prompt manner and they came straight back out when I called them the second time.

AHS has a reasonable monthly price and I like how fast they can get someone to come out. Recently, I called with the complaint that the garage door was hard to open and close. It had jammed and it wasn't opening and closing when we pushed the button. So, AHS had reached out and a company emailed me within three hours. Then I was able to get an appointment within a day for the tech to come out. He was good and very informative.

I did a claim to American Home Shield for my ceiling fans. They were not working properly. I started the claim in the summer. I got a good result in the end, but it was a long process. It took months to resolve my issue. I had some issues with American Home Shield. I had to get the Better Business Bureau involved to move things along because things were stagnant. They only had one technician that they offered me, and the technician was not responding to me. I kept following up with American Home Shield for a response. At the end of the day, it worked out. They were able to make the repairs. I'm happy at the end of the day.

American Home Shield got people to come out and fix my air conditioner. The first company that came out was trying to charge me to replace the AC but AHS didn't cover everything. I did some research and AHS had a second company come out. They said I didn't have to get a new system but it took the part about three or four weeks to get in. But they fixed the AC and they were good. I would use them again. They are very professional and had a lot of good advice to help me. I would recommend that people get American Home Shield because it helps cover a lot of things and having that peace of mind, knowing that if something goes bad, you don't have to come too much out of pocket.

Our AC just stopped working. The tech that AHS sent did a great job. He got everything fixed the first time around.

AHS does a good job. I couldn't be happier with their service. I should have gotten it years ago. I didn't know that it was so convenient and that you could have somebody come and fix something. My most recent claim was for my oven door that wouldn't close after a cleaning. It was a simple fix, but it was one that I couldn't figure out myself. The tech came, fixed it and left. It was really nice. I also had a claim for the icemaker dispenser. The tech had the part with him, so he fixed it right then and there.

American Home Shield's service is wonderful and I would recommend them. I had different technicians for different things and they came out on time. I had a claim where it took me a while to call the tech but after I called him, he came right away and was good. There was also another claim where I had issues trying to get the appliance replacement. That was very confusing. But I ended up working it out and figuring out what to do.

The garbage disposal wasn't working for a couple of weeks and the tech said it was jammed. The service was very brief but he was pleasant and took care of everything very quickly. The experience with American Home Shield has been very positive. They are very responsive and dependable. I like the feeling of security the most.

I had a leaky faucet, and the plumber replaced a bunch of the stuff inside and fixed it. Overall, American Home Shield is good, but it's worthless on the air conditioner side. It doesn't pay for the air conditioners.

I had some plumbing where the pipes were knocking. It was something under the water heater that needed to be replaced. Techs came and everything was great. The pipes no longer knock so whatever they did worked. When you have a home warranty, you generally pay the set amount for a technician to come out and they fix the issue. It appears that there are no other costs associated if it's just a repair. If something needs to be replaced, maybe there'll be a cost. In my case, I didn't have to pay anything. I had called out a plumber the day before and they were going to charge me over $3,000 for the things, but they were going to replace something. When the Home Shield technicians came out, all I had to pay was my service fee.

Sometimes, we have operators that we don't understand or they don't understand us when we call for a service call. It's a language barrier. I know we can do the claim online, but I prefer to talk to people. But most of the contractors were great. Air Rescue Mechanical came out here in August, and they told us that our AC was low on Freon. They filled up Freon, and the technician left the lid open. So one and a half months later, we were low again, and American Home Shield sent another company. The technician was really nice. As soon as he opened the unit outside, he said, "Wait, the lids were left off." So more than half the Freon had escaped again. American Home Shield said they would send an email to Air Rescue Mechanical but I never heard back. I tried to leave messages for Air Rescue Mechanical and they wouldn't answer.

My hot water heater was leaking. Once I called in the claim, a technician was there the next day and was really good. He explained everything very clearly and completed the work very efficiently. When you have a home warranty, you're secure about not having to worry that much about some of the appliances. I talked to somebody that I know that has four homes to put all four on American Home Shield.

My experience with American Home Shield has been good for the most part and I've been generally pleased. In fact, I've recommended them to several people. Recently, they connected me with a vendor who postponed my appointment to fix my dryer. He rescheduled it for the third time so I called American Home Shield and told them that was not satisfactory. I was getting ticked off about the company. I'm sure the company was probably good and that was why they had so many customers. But a dryer’s pretty important.

I'm very pleased with American Home Shield and I would highly recommend them. I like their response and the quality of the technicians that have responded to the various issues. They've been very thorough and able to diagnose the issue and resolve it completely, whether it's fixing it or replacing the items.

American Home Shield told me somebody from Sears would come out. The tech was very professional.

I had a build up of hair and things in the main bathroom shower. The contractor was gonna come out on Monday but we asked them to do us a favor and come out on Saturday. A gentleman by the name of Andrew came out. He snaked it completely out down to the main, from the top floor of our home. He worked on that for a good 35 minutes and then cleaned up as best he could. AHS always comes through with somebody local in the area. Every once in a while, my wife gets the bill and she wonders if it's still worth it but we continue to do it. I think it's the way to go.

A washer had gone south and so did the microwave, and the tech who came was very good. The parts had to be ordered. But once the contractor got them, that didn’t repair the item so they just replaced it. The service with American Home Shield has been terrific. A home warranty is good to have a service person that is reputable and if it's a major expense, then it is helpful. I just purchased a new house and I have also asked AHS to open an account with it. Also, when you're moving into a new area and you do not know working people that you need in the area, American Home Shield has already done their homework so they would know.

I love American Home Shield. Every time I’ve had an issue, they're right there. My first big claim was our refrigerator went out. They gave me a list of refrigerators that was available through them. That was during the pandemic and they said it was gonna be six months. I called them back and told them I couldn't wait that long. I found the same model at Lowe's that was in stock. They said that I could go ahead and purchase it myself, and they would reimburse me. Everything worked out great. I couldn’t have been happier with them. I recommend American Home Shield to every homeowner I come in contact with.

The right front burner of our stove was out. I did a claim and American Home Shield sent me the name of the contractor, the time that they will be there, and the person that would come. They were excellent and their tech replaced the burner on the glass top of the stove. It’s functioning great now. I have suggested American Home Shield to a few people and a few opted to get it.

I've had a good process with American Home Shield and some bad. It's mostly some of their contractors. We have one problem with the water cooler that I started a claim for in May before summer started. And they said I needed a new motor. It's a two-speed motor. The low speed worked, but the high speed didn't. The contractor came out, one of the workers for the contractor looked at it and said I needed a new motor. Three weeks later, the contractor came out. He was a grouchy, old dude. I said, “Sometimes there are wasps up there. I think we got them all, but there might be wasps. So, I'll get you some spray in case you get up there and there's a wasp.” He said, “I'm allergic to wasps.” I said, “Well, I have an EpiPen. I'm gonna go get you that wasp spray.” When I came back down to give him the spray, he was driving away.

I had to have three visits for my washing machine. The first time, the motherboard did not work. The first technician came on a Sunday and couldn't get any support from GE. He had to pass it off, take it back, and order another motherboard. The motherboard that was brought in did not work. That required a third call. That technician took care of things but three times and screwing up three days was not fun.

My dishwasher would run and stop. We couldn’t get it going. I found out I've got roaches from my next-door neighbor. The tech got the dishwasher going for me and he said that it wouldn’t do no good to put a new one in there because they’d do it again. I'm killing the roaches off as fast as I can. I’ve got a bug man and he has been good working with me about it. American Home Shield has been good though sometimes, you might have to wait a while.

The tech showed up on time and put the new ice maker in. I have one callback on my refrigerator to take care of but everything else has been happening correctly. We also had a new air conditioning unit put in and it's reasonable for what they paid for it versus what I paid out of my pocket.

I had a water leak coming from the commode and the repair guys were very quick. They were perfect. They were very considerate, courteous and kind. They repaired the issue that day. American Home Shield is a great company to do business with and I would recommend for everyone and anyone to get that. If I have an issue, they send people out to you and they resolve the problem quickly.

I initially got the Home Shield because of our air conditioning unit. I've had people come out and fix it but it still doesn't cool down in certain areas. We get enough to where it's comfortable but I was always hoping that when technicians come out, they would say, "Okay. We can replace this unit. It's not working." But they fixed it and every time it was fixed, it was to a degree that it was just tolerable. It's working but it's uncomfortable. Our units are old and I wanna know what our benefits are to have them switched out and what we could have covered with that. I actually stopped having technicians come out because the unit is working and some cool air is coming out.

I'm very satisfied with Aaron Plumbing. They fixed the drain. They were very professional. Having American Home Shield, I don’t have a huge outlay when I have a problem to fix. The majority of the vendors have been very good. I've only had one bad experience with a vendor. They told American Home Shield that they completed the work, but they didn't do anything at all. They didn't even touch a plumbing fixture.

American Home Shield kept sending me to the wrong vendor to come into a condo. The first three couldn't come into a condo. It's a trait attribute characteristics error for the service. They have to have that sort of license to go into high rises or condos. American Home Shield doesn't have it sorted that way, so it wastes everybody's time. It happens quite a bit. Otherwise, American Home Shield is great. Everybody they send me is awesome. American Home Shield is easy to work with.

It would fill my washer halfway. And it would say that it's not detecting the drains, and would go out. It would drain the water and it wouldn't go through any cycles. And the first time the contractor came out, they said that it was the motherboard. They changed it. And we went to run a cycle after I got home. And it wouldn't advance to the next cycle. They came out and said that that's probably what it was. The tech put the piece on, because they ordered two parts. The first time, the motherboard and they ordered the thing that advances the cycle. It wouldn't work. But when American Home Shield sent out the Whirlpool guy, the last guy that came, there was a wire that wasn't hooked back up. It's working okay now. They got it fixed.

When you request a service call supposedly they should send a tech within 24 to 48 hours but it took them 8 days last time I had a request. I had 4 contracts with them, but now I only have 2 contracts which I am going to cancel the other two in November. They always try not to pay the claims. DO NOT GO WITH THIS COMPANY.

The service that American Home Shield provided about two months ago was fine. But we're now dealing with a problem that we're not happy with. Apparently, we need a new water heater. It seems like American Home Shield isn't covering everything. They're saying that our bill would be $1,500.

The starter on the AC had gone out on it. The fan was on, but the coolant wasn't on, and there was some switch that needed to be fixed. When the techs called to set up appointment, I told them specifically what was wrong and they projected out what might be an issue. So, they only had to make one visit. Also, the first time I called, I had to leave my name and number, then they called me right back. And whoever called me to set up the appointment was super professional. Other than that, I have to pay $100 every time I call AHS for service and I always wonder how much did that service really cost. Also, when they tell me who's coming out, I immediately go online to see if the company is reputable and I have called people that have no webpage. So, I had no way to look at them, to review them, or to find out anything about them, I was at their mercy that they were going to come out and fix my problem.

I had an issue with a wall switch. I called in the claim and they were helpful. I would recommend American Home Shield.

We did our claim over the phone and then the contractor came out pretty quickly. They called us first and then we had to reschedule the appointment because we listed the house. So, we changed the appointment multiple times. But the guys were awesome. They were very accommodating and nice people. The repair was pretty quick.

When something breaks down, American Home Shield sends a certified repair person out here to repair it. The contractor for the AC came out on the specified time they were supposed to come. They always do. They checked the air condition and the thermostat to make sure everything was working properly. The techs were very professional.

We bought a house and D & D Lock and Key changed the locks. It took five minutes to schedule it and they were here on time and took 30 minutes. American Home Shield called me and my wife three times a day every day during the claim but besides that, it's good.

My refrigerator stopped working. I called American Home Shield. I had to throw out all of my food because it was an emergency repair. It started happening on a Friday but they couldn't send anyone out until the following week. But, the person came out and fixed the problem. He replaced the motherboard in there. He was very helpful. He showed me what the issue was. It was a good experience. I've told my family AHS is a good thing to have because we never know when these appliances are going to break down, so it's a good investment.

My refrigerator wasn’t working. I opened it one day and it was warm. I did a claim to American Home Shield by phone. I didn't have any problems with them getting someone to come out to repair it. I also had an AC claim and they covered the majority of my air conditioning, but I didn't realize that I had to pay that much. Overall, American Home Shield was good.

American Home Shield is very prompt and timely in getting back when I request a service for my home. I feel very comfortable with being able to give AHS a call and tell them, “Hey, I need this serviced.” They would let me know who the service providers would be. And the individual would call me back the same day and set up an appointment time. It’s pain-free. The most recent one was my furnace they serviced last month. It went very well. The technician was knowledgeable about what he was doing.

I filed a claim for a rekey service through the app and I was given Reality Rekey's contact information if I needed to reach out to them - their address, phone number, and claim number. The tech who came out was super professional and quick. He was able to get done what I needed.

The plumber was very professional. He took his time and replaced items that were no longer good in order for the drainage not to have a backup again. He snaked it and did what was necessary. So far, everything has been good with AHS.

The fan motor and the capacitor on the AC were replaced by Kenneth Buggay Mechanical. The time it took to fix my AC met my expectations.

Service with AHS is good. I had a dryer issue and the tech got it fixed. They got it done. I like that with them, there's the ease of having things fixed. There's no headache of worrying about it myself.

Air & Water Solutions worked on the AC and everything was good. I’m a Realtor and I give American Home Shield to all my buyers. I always get a positive response from them.

With AHS, I only pay $75 and the techs can come out and do something. When the toilet was leaking, I submitted my claim and two days after, the tech came out. He was phenomenal and I was impressed with the speed of the response.

AHS has always been really good about getting somebody out right away. They're really helpful. The vendors have also been wonderful. I have not had a bad experience with anybody that has come out. Leo Smith Heating & Cooling came out for the AC recently. He was great. In fact, he was a little bit early and went in and did his thing. I’d have him back in a heartbeat.

I like American Home Shield because they're fair. When I call and I have a problem, they get workers out here right away. They haven't given me a problem as far as if something's broken and if it needs to be fixed. If it’s their part to pay so much for something, they pay and they don't give me a hard time. I left American Home Shield for a little bit and I went with a different company. But I was very unsatisfied so I went back to American Home Shield and I plan on staying with them.

AHS takes care of business. Whenever I have anything to fix, they have their people that they send out and check it out and they give me a little bit of money to help out in the situation. GSSN came out on a heater claim and they did a good job on the repair.

I called about my compressor as it had frozen up and wasn't blowing. I shut it off. A young guy from MJS Mechanical Services came out and checked it out. He turned it on and it was working. He said it could be a couple of things like the Freon being low. He checked that. He left and the unit froze up again. This was a Friday morning he came. I called trying to get them to come back out but they didn't answer the phone. On Saturday, I called American Home Shield and it took them a long time trying to contact MJS. Nobody ever called me back from MJS or American Home Shield.

The technicians AHS sends are generally fine but the electrician they send is a little iffy. He comes in a personal car and with no uniform which is weird. Other than that, I'm very satisfied with AHS. Recently, I had a clogged toilet and the tech unclogged it.

We called American Home Shield and they told us that we were to use Gatordrain. That company called us to set up an appointment. They were efficient, well-mannered, neat, and clean. They’re an excellent company and we highly recommend them to anybody who needs a plumber.

Sears came in for the dryer. They checked for what was wrong then came back with the stuff that was needed to fix the dryer. The following day, they had something available. This by far is the most efficient service. All of them got fixed, but it's never like this, so fast. Last time, it was a week or two out for me to get anyone to show up here and do the service. Those were my two first experiences with American Home Shield.

My refrigerator was not working, so the techs came and checked it. They found that the motherboard of the system was damaged, so they sent that somewhere to get repaired. It took time because of that, but when they got it back, they came out again and installed it. The fridge is working perfectly now. I am very satisfied with AHS. They are very professional, they do what they're supposed to do, and they provide a fast response.

I tried to do a claim online for my refrigerator but I was having a hard time with my password. I then spoke with a representative. The experience with the repairman was amazing. He came and did the work very fast. I was on lunch and I had to race home. It got done efficiently. The only thing was they had to wait for a part. It took so long that I lost $1,000 worth of food. I also had to live out of a cooler for almost three weeks because of the part. I got a little bit upset. There was one part that worried me too. I spent three grand on this refrigerator and it's supposed to be a sports model. It went down early and that was frustrating. I love the knowledge of knowing that if something breaks in my house, I can call and I don't have to pay a million dollars to get it fixed. But I was informed that if the refrigerator could not be fixed, I would only get what it would cost to fix the refrigerator for a new one.

The clothes dryer stopped and it was a couple of days before the tech got out here but he made it very quickly and it’s running very well now. At some point, something's gonna go down and it's usually a very untimely situation when it does, and I feel comfortable having somebody out here that can do it that you've been paying for for years.

American Home Shield is a blessing and I'm grateful for their service. Customer service talked to me on the phone and I explained to them what was going on. They immediately sent information to the technician. Whatever company they dispatched it to, they came right on out and took out care of business. They made sure that everything was done right and working. They showed me what was going on and why it was going on like this.

The plumber had to fix the commode in the bathroom and had to check the sink as well. He did a pretty good job.

My water heater went out at night. Nowell Plumbing called me first thing in the morning. They came out and they replaced it. That was done in less than 24 hours. We had problems with that water heater almost a year ago so American Home Shield knew that it was coming up soon. Go ahead and use this home warranty. The only thing with them is I saw today how much they took out of my checking account. Their prices are going outrageous. We started out at $35 a month. It was $79 last month. Now, we're up to $110. That didn’t enthuse me one bit because they don't notify us. All they do is charge your account because it's an automatic withdrawal. I'm not really happy with them right now.

I have a dishwasher that hasn't worked. The contractor finally figured out what the problem was. But they didn't have the right part. So, I have to get a replacement. I like the vendors that American Home Shield send. They only send Sears, which are the only people where I live that come out. One time they sent someone else. They are able to get repair people out sooner than when I had Sears. It sometimes took three weeks for a repair person to come out to even look at it. So, they're faster sending the people out. However, they cost more. I have to pay $100 every time someone comes out. And they raise it every year. It goes up by a lot of money. It was expensive to begin with. I complained about it on the phone, and they said they would try to give me some kind of discount. But they never did. So, I have to call and complain again. I'm shopping for another home warranty service.

I used American Home Shield for electrical and the tech was cordial, prompt and handled all the concerns. There was one item he had to order for the breaker box. Once that was ordered and the part came in, he was quickly back. They communicated that entire process.

American Home Shield’s service is getting better. On my very first call, they were a little slow on the giddy-up. But when I threatened to just not renew, they went into action. We're doing okay now but I wasn't happy for a while. H&K, the contractor who came out for my plumbing issue, was great. It turned out that my issue was so minuscule. If I had been told what to do when the sink was installed, I would not have needed anyone. All they had to do was change some batteries. I paid $100 and the tech gave me some extra batteries because it was such a silly thing that he had to come out to do. He was in and out of here in 15 minutes because he knew what he was doing. You've got to give him credit for having that knowledge. AHS is comparable but I’m gonna stay with them because they got the job done. Since then, I've had a couple of other things going on and they were very helpful. So, I’m good.

I love American Home Shield. When I first moved in, there were faucet and disposal problems. I had three toilets fixed. They were phenomenal. When the tech came out for the toilets, he went straight to the job and he did a fantastic job. He did his job perfectly. But he was not a people person. There was no chitchat.

My water heater stopped working and the tech from Anytime who came out was good. It took a day or so for them to come out but the work was done pretty quickly.

We were having an issue with our dishwasher that was not getting power. Home Shield sent Elite Appliance and they fixed the issue. The dishwasher worked one time and the next time we ran it, the door for the compartment that holds the soap did not open. We called Elite Appliance ‘cause they told us to let them know if there were any issues. The same tech came back to check.

When the tech came out for my plumbing issue I had, he looked at it and had to come back a week after because he had to order parts. He should have some of those tools in his arsenal. But other than that, I'm happy with American Home Shield.

Everyone that I've ever gotten from American Home Shield has been fine. I had a recent service and it went well, but the AC people are coming back out today to check something else for me. I have an old AC unit, and I got a different problem.

Usually, the contractors come the right time. There was one time I got to wait long. I’ve been calling and calling. Besides that, everything was good. Recently, a contractor came for the dryer in one business day. They fixed it in less than 30 minutes. The work was excellent.

The repairman who came for the AC unit was very professional. He came out on Wednesday and it was repaired Friday. I was very happy. We had a freon leak, and he had to get approval to put freon back into it.

I did a couple of claims through American Home Shield over the years. One time, I had a big issue that I was very unhappy with. It was really hard to get hold of a human being. You hold on the phone for easily two hours to really talk to somebody. They are horribly short on staff in answering the phones. That is just such a frustration. But once I get hold of a person, they are very helpful and friendly. Sometimes you can do things online and you can certainly do a lot there and you don't have to talk to somebody. But if you want to, it's almost impossible and that really drove me nuts that I almost wanted to cancel my policy. But the issue had been resolved. Most of the other times are pretty good too. I call American Home Shield or I put it in a claim. They text and they want feedback. I'm pretty okay with that.

American Home Shield has been repairing my appliances for like 20 years. I just call them up and tell them I need a repair. Then, I pay them $75 for the repair. I get an email saying, "This is the company that's gonna call you. Here's their phone number. If they don't call you in 24 hours, you call them." I can ask them to schedule the time that they'd be here to do the repair.

I've had a policy with American Home Shield for three years, and up until this point, I was happy with them. Now, they are driving me crazy because I just had a service request come out for my pool pump that went out. The pump was making a lot of noise, and the water in my pool was not circulating, which was causing algae to build up in my pool. When I spoke with the repair people from Upland Pool, they were fine, but like most people, because that is their job, they wouldn't listen to what I gotta say when I told them the pump needed to be replaced. It’s old and worn.

Even though I did the claim on the internet for the garbage disposal, there was a piece there that said that once I set it up and hit Create Service, it wanted me to call American Home Shield. And when I called them, I had to use my phone, which showed them the garbage disposal. Any other time, they would have to come back and make another call, and come back another day. So, I enjoyed that AHS was online and getting video footage from my phone to be able to see what the model number was and the serial number. That was great and I love that.

I sent in a claim for the air conditioning. The timing was pretty good as far as the availability of the AC company. It went pretty smooth. The technician was great. He came out early and it didn't take him long to figure out what the problem was. He got right at it. It was in the heat of summer the air conditioner took a little while to cool off. I did call and express concern that it was taking a little longer. But everything was fine and they responded pretty quick.

American Home Shield is a good service. They're prompt, efficient, and affordable. It's been really easy to use since they've got everything online. We used the service when there was a leaking valve inside the shower spigot. The contractor we had seemed very knowledgeable, professional, and courteous. My coworker was worried they're gonna have some repairs coming up. I recommended American Home Shield.

When Broncos Appliances first came to look at my washing machine, the guy said that it was the hood that was causing the issue. He replaced the hood, but now there's a new issue in that when the washing machine spins, it just bounces around and makes a lot of noise. I told Bronco about that, and the guy said that he would want someone else to look at it as well because he wasn't sure what could be the problem at this point.

The guy who came and fixed the garage door did good. But it started to give us problems again. Sometimes it comes down and wouldn't close the whole thing. Sometimes it goes up, but it doesn't open. It's weird. My husband called the guy and he said he would come back that Sunday, I guess it was, but he didn't come. But now, it's working the way it's supposed to be. If he doesn't come now, it doesn't matter, because it started working again by itself. He was nice and he did a great job. When he left, everything was working perfectly. AHS has been there when we needed them. We had a problem with the faucet. But the other two things that we had called for have been fixed.

Moultrie's Electrical came out and they checked and fixed the light. They fixed the socket. The tech seemed to be pleasant and nice. They had to come back bacause my refrigerator stopped working. The socket was dead. The switch was dead. The light overhead stopped working. It works now. The guy who came back said that nothing was wrong, and he looked in there. I said, “Well, my refrigerator is not working.” So, when he went in there, he saw that the wire was burnt and he replaced that. As far as American Home Shield, they seemed to be knowledgeable. Also, they send somebody out and they’ll fix things.

We had a leak in the ceiling that was coming from the shower. I called on a Friday, but the contractor couldn't come out till Monday. I was a little frustrated because I wanted somebody out that day. But my husband was so impressed with the contractor that came out that he got their card for further future needs. On the claim before that one, it was the same issue. The ceiling was leaking. The contractor American Home Shield sent said it was because it wasn't caulked correctly and they caulked it. But the people that came out last time said that wasn't even the right problem. That was a little disappointing. Also, when I called, American Home Shield connected me to people overseas. I couldn't understand a word they were saying. I was disappointed that American Home Shield didn't even have employees in America.

I have been very pleased with everything that American Home Shield has done for me. My husband could fix almost anything. Now, he was quite elderly by the time he passed away, but he knew who to call, what to do, and whether what they were saying was true. I didn't know any of that crap. So, I got American Home Shield because they had treated my sister who was single and she had had her house put under their care with a property manager twice. She was very pleased with their service. I called them and I got them because they know who to call.

My roof was leaking. When the techs came out, they didn’t cover the part that needed to be fixed. They were very polite. But they can only do what they’re allowed to do. I just wish that when I called AHS to file a claim, I was informed of everything and all the procedures. But I was never informed.

We had warranties with these guys on two homes for years. Originally they were very reasonable. In the last year they have become a horror. They send out contractors who write a report and use any excuse not to pay for the repair. Case in point: we have a salt water swimming pool in the desert. The 20 year old filter leaked and needed be replaced. They denied the repair because the leakage had caused the cement base to crack and therefore the filter problem was not usual wear and tear. The pool heater leaked and they denied the repair because chemical deposits from the leak on the heater meant the failure was not usual wear and tear. We needed a repair to a patio door. I called and they said it was covered, sent out a lock smith who could not repair it and then after prevaricating for 3 weeks decided they would not cover the repair but would charge me for the service call. In my opinion this is dishonesty.

I had a dishwasher that was defective. They weren't able to fix it. But they helped me with the replacement. They sent a check to me.

American Home Shield has been fairly prompt on service and the contractors that they use. I had a claim where they had to work on the dryer a couple of times. The contractor was prompt and courteous. The dryer works now.

Sunbright, the contractor, determined that the equipment was functional. They had a number of recommendations they did very well. For the most part, whenever you call American Home Shield, there are a lot of people whose dialects that you can’t understand, and a lot of time waiting on the phone for calls to go through. I don't at all appreciate that. That is something that’s more than a nuisance and I’m not happy about that. Also, between the Sunbright and the more recent one with plumbing services, which also was a disappointment, I had to wait seven days for a service to occur.

We were in a 98-degree weather and my AC went out. I called American Home Shield and it took them until the end of the day to say someone would be out in two days. During the middle of a heatwave, everybody needs their air conditioning fixed. They only have so many hours in the day. It wasn't really their fault but I'm paying for this service and I can't really get help. I have a friend who called me back and said he could come and do the fix so I didn't use the home warranty's service. When the air conditioning went out again, my guy that fixed it the first time said that there was a switch that kept going off. I was to tell the tech that when he came out. The guy that came was very professional, nice, and informative. He fixed the issue.

I love American Home Shield. I like how fast they respond. When I call in, I have somebody out within 24 hours. It gives me peace of mind knowing that I can have somebody come out and fix whatever needs to be fixed. Everybody is very responsive and gets things taken care of very quickly. A contractor recently came for one of the things in the secondary bathroom. They had to replace one of the things in the bathtub. They did great.

I was quite pleased with American Home Shield. I had three or so incidences where I needed to request the service and the service came really quickly. One time, I didn't like the solution so they gave me a cash allowance instead of taking the solution and that worked out okay. On two other times, the guys were here the next day and they knew what they were doing. We were completely satisfied. I had worked with some of these warranty companies in the past and they typically have a reputation where they tell you what great service they'll provide then they find some way of not doing it. I didn't experience that with American Home Shield. Whatever the guy found that needed to be done, they approved it.

I had to change my locks and when I submitted a claim with AHS, my experience was awesome. The techs who came out were very friendly and knowledgeable. The service was excellent and I got no complaints.

I had an issue with my washer. I called American Home Shield and I spoke to the representative. The technician was very good. Right away, he diagnosed the issue and fixed it immediately. He left me some tips on how to use that washer. After he fixed it, he said that was a common issue with all LG washers. Initially, I was worried but he did a very good job.

AHS is on top of the situation. Whenever I call and ask or I report something, they take care of it right away. They’re very professional and I've had no issues with having set claims or anything. Our refrigerator hasn't been making ice. Sean from American Home Appliance came in and took a look at it. He ordered parts but this time around, he said that since he already switched out a few items, he's gonna have to go and escalate the problem to Kenmore itself to come and take a look at the refrigerator. We're waiting on Kenmore to reach out to us. He said it might take a few days but he did say that he would put the ticket in to Kenmore the moment he left our house.

I've had American Home Shield for 40 years. They've always been a good company. However, it's changed over the years. They keep adding more add-ons to the cost. It used to be they would replace things and you wouldn't have to worry about all the extras. I had to replace the water heater and it cost me $1,000 for all the fittings even though they provided a water heater.

A circuit board that was having a problem on the dryer. All the electric parts worked, but the drum wasn't spinning around. So, we called American Home Shield and they put us in contact with one company but they never bothered calling. I called back American Home Shield and they put me in touch with another company. Their tech came out once and at first, he thought it was the fuse and he replaced the fuse. But it wasn't that. Then he said it was the circuit board that needed to be replaced. He said that he was going to have to put a claim into American Home Shield and they had to approve it. But then, I never heard back from that. I tried repeatedly to call the company back and eventually, it went to a Spanish voicemail.

I put two homes on American Home Shield. I was transitioning into a new home and I'm unsure how to cancel the old service that I had. When I go online, it's very unclear to me so I've been holding two insurances that I really don't need. That aside, I like American Home Shield. All the services I've gotten have been very good and the response times have been great. I did a claim for my roof and the tech was very prompt. It's just he came in a regular car and that was the only issue I had. Other than that, he was very professional and friendly.

All of the claims have been good. American Home Shield fixed our refrigerator, our dishwasher, our microwave, and our AC unit. Every time I've called, they have been really responsive. All of the service techs that have come out have been super professional and quick. The most recent claim was for the AC unit over the summer. There were multiple parts that needed to be fixed. We put the order in the day the AC went out, and American Home Shield called that same day and a tech was out later that afternoon.

American Home Shield is a one-stop shop. I call for my home appliances and they are there for me to be able to get things done. They find the technicians for us, and the techs seem to be all professionals. I don't need to worry about if they do a good job or not, and that's a big benefit for me. I've had couple of experiences. One is the microwave repair. American Home Shield got in touch with the service person from Sears, and they’ve been doing the repair in parts. It's delayed because the parts need to come, but other than that, everything is good.

AHS is a good service and it's worthwhile to look into. I recently had an issue with the washing machine and the techs came out and fixed it. They were personable and knowledgeable.

The upper bathroom sprung a leak and we were not home. So the water continued to leak until we came and there was some damage done. The lady that I spoke with processed the claim faster. The contractor was pretty fast and professional about it too. The tech explained everything. We have never used any type of home repair or warranty. This was our first experience and it was pretty neat.

I was very happy with the job that Same Day Air Repair did on a recent claim. The tech was very nice and he explained the problem and fixed it. It's a good deal. Also, it's a comfort to have a home warranty if something big would happen.

AHS is very convenient with rental properties. If I didn't have them, it'd be a lot of money spent. At my home, my AC went out and there was a waiting period before I could use the warranty. But the service saved me a few thousand dollars. The vendors are pretty good. Sometimes I've had a couple who may not have been certified but I haven't had any issues that have not been resolved.

The toilet kept running and the stopper that was installed previously by a home warranty plumber about a year and a half ago simply stopped stopping in my son's tub. I submitted an online claim to American Home Shield, and their site worked fine. It was easy to use. The service people gave me dates that they were available and said that they would be calling to give me a time frame on when they'd be arriving between this hour and that hour and then they would call half an hour before they were actually showing up en route. They’re a really good service. They completed the job quickly and showed up on time. They were pretty detailed on what was going on with the toilet and why. They gave me some suggestions on what to do with the stopper.

The tub spout had a crack which caused some water to leak back in the wall and drip down onto the ceiling. The tech was professional and helpful. He diagnosed the problem quickly and got it resolved. If you want peace of mind and minor issues to be taken care of, AHS is a good way to go.

Climatech came out and the tech went up in my crawlspace. He came back down and said, “Oh, it's a really simple fix.” He said it was just four or five feet of ductwork and it was going to be A-okay. Then I got a report back from American Home Shield saying, “The technician says you misused it, that you stepped on the ductwork and damaged it.” But that was not even possible. It's in the crawlspace, where you can't even stand up. It's elevated above the floor of the crawlspace by at least 12 to 24 inches. So I called Climatech and asked them to send me a picture. They said, ”Oh, uh. Oh, uh.” I told them that they're not gonna send them any more business. But they said, “Yeah, you gotta get permission for the pictures.”

We booked a $75 each unit special to have our two heating units checked and had paid for it, and then got a call from American Home Shield saying that they didn't have a vendor to provide the service, and refunded us. So, we didn't get that done and I was a little bit disappointed. But other than that, AHS has been good. Recently, Quality Plumbing, the contractor, came and was able to solve our plumbing issue. They were very friendly and didn't take a whole lot of time. American Home Shield handled it well.

The eye on the garage door had gotten turned. As a result, when you opened the garage door, it would open for a small amount and it would go back down. The contractor did a good job on it.

The one time I used American Home Shield, they got somebody right away, and worked on it, and got the problem solved. The claims process went pretty smooth. They took care of it right away.

I like American Home Shield's ability to schedule the appointment without trying to figure out which contractor they would to hire. The fact that they have a handful of contractors ready to go in order to do that is a plus. I was trying to get a third opinion because before the recent tech. I already had two contractors coming over. By the time he came in—that’s probably the policy for American Home Shield—he already knew what the issue was. It was just a diagnostic study. Told me what the issue was. It went well.

American Home Shield's service is good. It’s nice to have coverage for something that breaks down in the house. It's better to be safe than sorry. I did claim for my air conditioner and that was great. The unit is still working. The microwave, on the other hand, is still faulty. Supposedly, the switches and the fuse blew out. The guy knew what he was doing. He replaced the fuse and the switch.

My AC would just stop working and it wasn't cooling down our house. I called American Home Shield and it didn't take long for techs to come out. They noticed that a part was needed. They had to come back. The fix took a while because a part took a while to come out. On the whole, I would recommend American Home Shield.

We had a tub stoppage and the faucets weren't working. T Mayes Plumbing came out and they fixed the stoppage in one visit but they had to order a new faucet. We had to wait for it to arrive and it took a week. Then, we scheduled an appointment for them to come back out to install it.

Once before, I had to have somebody to come out and service my air condition. And I didn't know that I had to pay that guy and American Home Shield my deposit and deductible. Other than that, everything is okay, as long as American Home Shield doesn't go up anymore in what I’m paying. Recently, my icemaker's line broke loose and water went everywhere. We called AHS to fix it. And whatever the contractor did that time, it didn't work. We had to call them back because the line was loose again, and water was everywhere. And this last time, we haven't had any problem out of it. I like that I don't have to pay a lot out of my pocket when something is going wrong with my appliances. It helps a lot.

I've been with AHS for 14 years now and it satisfies all my needs so far. When you call, they're fast, efficient and very professional. For my AC claim, they had to replace a part and it was great because it was under warranty. So, they took care of it for me. The techs were also very professional and fast. The AC's running well now.

A part needed to be replaced in my washer. It took a few days for the tech to get it. So, it was by the end of the week that he was able to come back out and replace it. It was okay. We just had to kind of make some adjustments. He’s very nice. He also has been out here to look at my refrigerator. I would recommend American Home Shield. We have it to lean on for the sense of security.

I had my garage done and it was a great experience. The contractor was very timely and I ended up purchasing the myQ garage motor and having all that set up. There was a guy from Diamond Pools that came out as well and he was awesome. American Home Shield allows me to get people out to assess my issues and hopefully, in the future, I don't have to spend so much money to get my issues resolved. But other than that, AHS is okay. It was my first time ever using them this year.

The dishwasher was not washing the dishes. So, since we had American Home Shield, we tried to use the service. The tech came prepared. He did his job. He was in and out. He ended up replacing the motor. It’s functioning fine, but he said there was another issue that he wasn't allowed to fix. It was the way the dishwasher was installed in the home. The hose needs to be connected to a part of the garbage disposal. And he said he couldn't do that part and we would have to get a plumber because the motor will burn out again. AHS has been good to us so far.

I keep my home warranty because I feel safe that if something happens, I have somebody to look out for me and they send somebody here quickly that I can trust. Their claim process is easy and their vendors have been good, so far. Recently, I called for an air conditioning unit checkup. They are still waiting for a part for the air conditioner. I also had a plumbing claim as I had a major clog. It took the service people a couple of days to get here as they were really busy and it was a weekend. Other than that, I got really nice people and they unclogged my sinks.

Sometimes I had to submit claims through the internet because it's very hard to contact people. American Home Shield has overseas people. They take too long to answer the phone. Also, sometimes my claims are covered, sometimes not. And when you call in for service, you get frustrated. They have to get more contract around here. Because when I used them the last time, they sent somebody from DC. Which meant the guy coming, and he did a good job. But when we needed those kinds of service, like the water or refrigerator, we did not need to wait for three days. And sometimes, customers have to call the contractor to say, “Oh, I'll get this contractor's number.” “Oh, yeah, we have to do as soon we get a space,” or “We're gonna book for you.” With those kinds of things, they had to do them right away. And the area where I live, they have a lot of plumbing companies. Everything is around.

I had an electrical issue that has been problematic and there was no resolution a couple of times. The tech was wonderful, though, and the rep I spoke with when I called in the claim was great. My only complaint at this timeis that they most recently increased my rate.

The city did some gas work out at the curb and the rep came back in to reset my pilot. She said that the thermocouple wasn't working so I had to call American Home Shield. I started the claim online because that way, I can get the name of the provider immediately. The gentleman who came out was amazing because he came almost immediately back upstairs and said that the thermocouple was fine. The lady just hadn’t pushed the button in so that she could light the pilot. I didn't pay for him to light the pilot and at that point, he swept out the furnace and gave me a checkup since I had paid for something. So, I have absolutely no complaints. They're wonderful. But before that, I had them come out for the air conditioner and that was easy too.

I paid the $75 service fee and a guy came for my garage door. He said that the bearings and the springs were not covered and I would have to pay out of pocket. I paid $800 to get the garage door fixed. I'm going to get rid of American Home Shield. I've been with them for a long time and the company has gone bad in terms of service and coverage. How can the hinges be not even covered?

The contractor came out two weeks after I called. I was out of town for a few days, and they had to order the part. They told me that they looked it up on Youtube. They figured out what was wrong with it without even coming to look at it to begin with, which surprised me. When they came, they did the repair quickly. Everything worked out fine this time. But I'm aggravated that I got a $14-month increase without any notification. That was a little much.

AHS is worth it. It's good to protect your house. I had a claim for the bathroom sink that was leaking and Van Rooy Plumbing came out. They were okay. They explained everything well and they had to order a new faucet.

An air conditioner quit on me and American Home Shield sent a repair guy out. The very next day, the poor guy was working in the rain and solved the problem. Then, about two weeks later, my refrigerator quit. So, another person came out. He solved the problem and said it needed one more thing. They ordered the part, came in a week later and put it in. So, I was very happy. Having AHS saved me a boatload of money and provided a quick response. They dispatched a notice out the very day or the day after I had contacted them and I was in contact with the two different suppliers. They came out and did a great job.

I had a minor leak and something went wrong with my toilet upstairs. The tech came in a timely manner and he explained to me what was going on. He corrected the issue. He told me afterward that I needed to find somebody to mud where it soaked through downstairs. He was great. I'll use him anytime, even if I didn’t have American Shield.

We had a crazy year last year with American Home Shield but this year has been pretty good. When I call, we pay the $75 and instantly, we get somebody out here, although some of the service providers that are in our area might be knowledgeable but not too much about certain things. We had a plumbing issue and we didn't want to do the packet that the company wanted us to do that was gonna be an additional $1,800 on top of the $500. They said they were gonna do a simple fix and that was it. Also, I wish American Home Shield had additional coverage for people that have septic tanks but other than those, everything else is okay.

The fan on our outside heating and air unit had come apart and lodged in the side of the unit. The tech that AHS sent out was a very nice gentleman and he had to take the unit apart. He had to take the fan and put in the motor with him to match them up to make sure he had the right ones. And he said he would be back that afternoon with the new parts. Then he called me about an hour and a half before he was supposed to be back and said that he had the motor, but the fan had to be ordered and it would be the next day because nobody in town had one. The next afternoon, he came back with parts, put it together, and the unit was rolling.

The house wasn't getting warm, but all the tech did was come and say the knob wasn't turned. He just turned the knob and everything is fine so far.

I had a leak in the ceiling. I did a claim to American Home Shield and somebody was here really quickly. I called AHS on a Friday, and someone was here on a Tuesday. The tech was a great guy. He's been here before and he came right in and flushed out the system.

This is my second property that I've had with American Home Shield and I've been very pleased with them. One of my stoves had gone out and if I hadn’t had AHS, I would have been messed up. They weren't able to get a part for it and I got a new stove. I had to pay the difference in it, because I upgraded, but it saved me a lot of money. I had a plumbing issue and I thought it was backed up but it wasn’t. It had to do with the type of toilets that I had and the repair guys snaked it. They were very good. I also had an AC issue and I had to get a new condenser. So, AHS helped with that process too.

I'm proud of American Home Shield. They've done a great job. They were very impressive. They informed me about things on my policy that I got that I didn't realize, and they got me set up and they performed the services within just a short period of time.

American Home Shield is reliable. The technicians have all been fairly well. All of them have been pretty informational. They tell me what's going on and what they do.

A guy came out and checked out a problem with my plug. It turned out there wasn't any problem other than just making sure the plug was in. He pushed the plug in the way it should be and we were good. American Home Shield has been very good and they take care of problems. That's why I've kept them for so long.

They don't cover what they say they will. Small issue with HVAC $500 bill and they refuse to pay since I didn't report it to them before having it fixed. Garbage company. Do not recommend. I don't do business with companies that are so shady.

I had a leak in my shower from the showerhead. It had a slow drip and the technician tightened the main valve at the handle, which resolved the issue. I haven't had any dripping since. It was a nice, quick and easy repair. I also entered a preseason checkup for the HVAC aside from this claim. I interacted with the vendor by phone since my partner was at home at the time. Everything went well and he was very communicative with both of us. My policy with American Home Shield went active probably a few weeks before I had to call and I plan on keeping them indefinitely. Everything has been smooth sailing so far and I appreciate it.