American Home Shield Reviews

I did a claim for my stove and the tech that came for it was really good. He had to come back in about a week because he had to order a part.

I would recommend American Home Shield. The tech was professional.

Recently, my instant hot water dispenser valve thing broke. The techs were very good. They took a while, but that was more the part than anything. However, the policy is slightly overpriced and I'm debating whether or not to continue with AHS. It's about $600 per annum and to recoup that annually is quite difficult. It essentially was recouped on the hot water dispenser, but that's quite a rare instance. I don't need my house rekeyed six times a year. I know it's an insurance policy, but the major things, like there is a broken shelf in my refrigerator and I was told that it's not covered because the refrigerator is still refrigerating. So, there are all these caveats to the program that make it less and less usable.

The heat wouldn't come on and when I submitted the claim to American Home Shield, the communication was a little bit difficult because I didn’t receive a text message. So, I did two claims in one day and I didn't like that. I paid $200 even though one was HVAC and one was the water heater, which might have been related because they went out simultaneously. I needed a new thermostat and the motherboard was messed up, so the tech ended up ordering a part. But he was there the next morning to put it on.

The plumbing was leaking and whenever we let water out, that went downstairs into the bathroom washroom area. It was making water come out of the ceiling. The plumber had to cut an area in there to fix it. It was very good service. He was very thorough and he got the job done. It didn't take him long to find out where the problem was.

I’m depressed with AHS and I’m waiting on for them to get my dishwasher fixed. When the techs came, they didn’t communicate when they went and ordered the parts. After they ordered the parts, they told me that they just ordered the parts but it had been a couple of days later. But when they brought the parts, they still haven’t fixed my dishwasher. Also, five different people have been sent out so far and it should have just been one person. That way, he would know what to fix. But they sent a different person and he didn't know what the other guy did. And then they sent another person and he didn’t know what that guy did either. So, I’m up in the air on what AHS is going to do and it’s getting ridiculous.

American Home Shield has been responsive. I’ve had multiple issues with my freaking water heater which is finally resolved. There was one recommendation that wasn’t covered but it was the policy. It wasn’t a service issue. Genuine Plumbing & Rooter was very good. I could not complain about the service which is not always the case with vendors. I would give them an A plus. This poor guy had to come back three times before it was fixed. I had to go through American Home Shield's phone system to talk to a human because the website didn’t provide an option for callbacks. If you’ve had service then you've got further issues about an existing claim, a "click here" type of thing would probably be a good option to have. But I would definitely recommend American Home Shield. I have, over the years, bought and sold different houses and had different policies. Many of them have not been very good.

I've called AHS once and everything went well. It was for my dishwasher. The O-ring around it where the silverware are kept, the forks had been poked into it and I never really noticed it. I just thought that it was deteriorating. When the techs came, they said “No, this is from silverware banging into it. So you need to make sure that when you close it, silverware bangs the opposite way.” I also told them when I put the liquid in the dispenser, the first time it was in there, it seemed half of it disappeared. It just comes out and gushes. They replaced it. So I have a new dispenser for the soap and the dry liquid. The techs were very good and polite. I asked questions and they answered them.

American Home Shield mitigates large costs in home repair. A repairman did something in the sink yesterday. That worked out good.

The electrical sockets wouldn't stay on and wouldn't work, and the guy fixed everything right away. For most of our claims, American Home Shield has been great. The technicians themselves have been good but we had an experience this last time with Sears for our dishwasher and it wasn't on AHS. It was the last one that just got fixed but the claim was out in for that before the electrical. I was bummed because the techs were super nice but when they were installing the new dishwasher, they broke a piece off. It wasn't technically their fault. It was eroded. So, it was fine. But I had to get another one and then try to figure out how to fix it myself, which I'm not the greatest at. So, that was challenging and the company probably should have done it even if they charge me for it because I don't know what I'm doing down there. Still, American Home Shield people that I've talked to have always been awesome. I'm very happy with them.

A part of the garage door had broken on a rental property of mine, precluding the door from opening and closing. The issue was a no brainer for the techs. It was completely visual. For what American Home Shield charges you for a yearly coverage and all the things they include, it's well worth the money, especially on a rental property where I'm not sitting there and can go and do any work or meeting contractors. It’s a very easy way to get things taken care of.

I had AHS in my last house and was very satisfied with it. When I bought this house, the seller included a year's home warranty and it was a different company. It was horrible. I had to get my own repairperson. They didn't cover everything they said they'd cover. So I dropped it before the year was out and signed up with American Home Shield again because I know that it's a reputable company. I don't have to find the plumber or electrician, AHS does. I love it.

Mac’s Appliance came and checked out our washer. They replaced a part, but it seemed the part was defective. With the cycles, it was not doing what it was supposed to be doing. At the end of the cycle, the light didn’t turn off. Sometimes, the door was locked, sometimes it wasn’t. They said that they were gonna be in contact with American Home Shield to let them know that it’s possible that the part that they replaced was defective. We are supposed to hear from American Home Shield if they’re gonna authorize new parts, or if they’re gonna replace the washer.

The air conditioning system wasn’t set right and Air Control Heating, the vendor, was able to fix it and there were no issues. I’ve only used a couple of vendors from American Home Shield and both times, they were fine. I have a variety of rental properties and I have a variety of different home warranty companies. I work for First American but I used AHS in this area because First American didn't provide very good service previously. So, I made a move over to AHS and I've been happy so far.

I've had three claims with American Home Shield. The first one, for a washing machine. And the initial part of it went well. However, the option that we were given and eventually decided on ended up being on back order. And it took close to six weeks to get a washing machine. That was in the middle of COVID. Many factors which American Home Shield had no control over. The problem was when I needed to contact them. There were some issues with it. Because we initially were given an option, and we chose that four hours later, it was not available. There was a bit of back and forth before we finally got it straightened out. But getting in touch to talk to them, their hold times were so long.

For my recent claim with AHS, my icemaker was not shutting off once the ice got full. It just kept making ice and overpouring. Right after the techs repaired the ice maker, it quit making ice. I called them. They came back and did something to it so it would start back again. It took them a day or two, but they got back and did that. I also had a claim with the water heater that was done just right before that and it wasn't so easy. It was a clustered thing, because I had one claim going on in my hot water heater, and I called back to report about the ice maker. That was put in, but then the water heater was somehow taken out. Nobody had called me back about the water heater one.

We've been very pleased with American Home Shield. They've had to come out for several things, and it was outstanding and efficient service. It's also very professional, and usually, pretty prompt. The technicians were very professional and efficient. They clean up their mess if there's a mess. They don't lollygag around. So that's a good thing. So we've been very pleased with them.

My air conditioner condenser got broken. It was jammed. The first technicians wanted to sell to me by bypassing AHS. They were not honest and they wanted me to spend $6,000. They said that AHS was not going to cover it. They never proposed to me that there was a 50%/50% deal that’s available. I brought this to the attention of AHS and they gave me the opportunity for a second opinion. I then got the fair deal. The second technician said, "We have this. And they should have given you this proposal. Why they are trying to sell you behind AHS back?” AHS offered me 50%/50% replacement. It was a pretty good deal so I took it. AHS has tremendous value and I've benefited from them. They provide excellent service.

My microwave quit working. The contractor resolved the problem. It was good. They were punctual and clean. They did a nice job on the microwave getting it back together. I haven't had a problem since they came in. Overall, I'm satisfied with American Home Shield.

We called American Home Shield recently when our air was not cooling. I always go through the app, which is very user-friendly, and making this appointment online was quick and easy. Although we're not able to select multiple things at one time, I get that. That is to keep jobs housed separately. The technician from Tru Tech came out, and it was very quick and painless. The tech was out for 10 minutes, and apparently, the issue was the capacitor.

We’re retired. We don't need those big out-of-pocket expenses, so having American Home Shield is an added insurance for us in case something goes wrong. I've been satisfied with the service. I had to have my kitchen appliances looked at, and the techs were rather knowledgeable about them, which was good. The process seemed to have gone well too. My trade fee is higher than I would like, but I don't use it that often so I swallowed it up to lower my monthly bill.

I did an online claim to American Home Shield for my stove. We had to have it replaced. It was seamless. The technician came out, looked at the appliance, and found out that the issue was the motherboard. Because the stove was 11 years old, they don’t make that motherboard anymore. So they said, “Yeah, this just has to be replaced.” Within three days, we had the credit from American Home Shield to buy a new stove. We purchased our new stove, and it should be delivered in about three weeks. It was excellent. I’ve recommended American Home Shield to several people.

I was having trouble with my AC and American Home Shield assigned High Voltage. They came out the following day and the tech said the AC was low on Freon. He set the proper pressure and it has been working ever since. The AHS website was simple and I was able to put my information easy when I did the claim. But whenever I file a claim on a Friday, I don't get any response till the following Monday or Tuesday. Those guys come out maybe a week later so it’s a slow response. Also, AHS has raised their prices an awful lot from when I first started. But I’ve had no problem with them since 2013.

My air and heating were not coming on. I placed the request on a Friday, and US-Air came out the following Tuesday. I would have liked to have had that much sooner. I was without air and it was hot. But US-Air was great. They pinpointed the problem immediately. American Home Shield is good as far as being responsive. When I do my request online, I'm very, very happy with them being responsive. But one thing that I loathe is speaking with someone or trying to make them understand when they are foreigners, and they do not understand our language, English. Every single time I make a request for someone to come out or have a question about something, I get these people who are offshore, and they just babble and babble and babble. You get nowhere with them. I always have to ask for a supervisor. It's unbelievably frustrating. They repeat the same canned phrases over and over and over. They're not listening to me, the consumer.

Royal Plumbing came out for a leak in the valve down in my basement. The tech said that the stem inside the valve was leaking and he had to change the stem. The quality of service was good.

The Sears tech came out for my dishwasher and was there for 10 minutes. He was very effective. He immediately noticed the temperature. Based on his observation, the dishwasher has to have 120-degree heat in order to work. That was the only reason why my tankless unit was reading at 95 degrees. So, it wouldn't click on the dishwasher. He couldn’t adjust it at all. I had to call another work order into American Home Shield and they sent out AAA Plumbing and they adjusted my tankless hot water heater.

We’ve had no problems with American Home Shield. We called them for our refrigerator and everything's fixed.

Super Rooter has been out a couple of times. They are my go-to if I have any plumbing issues. That’s one of the companies that I request if they have any openings during that time. I like their work. American Home Shield seems cost effective, but sometimes it seems pricey. I may use the service once every eight to nine months. After paying for the service fee, it feels like the service that's being done is not equivalent to what's being charged monthly plus the service fee for the contractor to come out.

The contractor was trying to fix the dishwasher. And there was a gasket on the stove that needed to be replaced. The stove was fixed. Unfortunately, the dishwasher was too old to replace the part. American Home Shield replaced it.

My garage belt got worn out. Everything went really well with the tech. He went straight to the problem and found it right away. He fixed it on the spot in a very short amount of time. AHS is really good and I would recommend them. They have supplied me with very good customer service.

Someone came out for my AC and was not so thorough. They changed the king valve but there was another one that had to be changed. I was not happy. A guy from 5 Star came out next and did a great job. He checked everything and was knowledgeable. He knew what he was doing and was thorough. American Home Shield is expensive for me. With the first claim I did, I didn't know that after 30 days it would no longer be under warranty. I had to open a contract and I had to pay another $120. I don't like that part.

Our AC was not cooling. The techs that came ended up finding a vent that we didn't know we have that had a filter that needed to be cleaned out. They were very quick and responsive. The $85 service call to American Hoem Shield is fantastic.

Our washing machine just stopped working and I reached out to American Home Shield over the internet. I was gonna call if I needed to. I wasn't sure how it would work but I didn't need to. It was on a Friday so it was a little while before the contractor contacted me, which was not unexpected. I got a text message from AHS that Saturday and I heard from Cantech on Monday. The tech had to order parts and come back. But he fixed the washing machine and it’s been good. AHS has been worth it.

Having AHS as my warranty is great. The ability to call one place regarding all of the issues that I'm having with my home systems makes it convenient. Also, I feel confident when I call that toll-free number, they're going to connect me with a reputable bonded person who knows how to repair. It seems like their people have been vetted because there's just so much garbage out here and so many people that you can't really trust. I had a plumbing service call recently. The plumber came right out and fixed it. I'll be referring him to others. He's that good and that professional. That's the issue that I've often run into with some of the service people that I've come in contact with, a lack of professionalism.

AHS could lower the deductible. Also, there was one time I called and I was very angry. But the most recent claim experience was good. The breaker was out and in one part of the home, the electrical was out. The tech from DNZ Property checked everything and changed the GFA outlet outside.

Having AHS has been great so far. Every year, something goes wrong and they have been able to step up and either fix or replace. Recently, a panel on the oven went out. The techs got out in a day or two and it was really quick service. They had to wait for a part to come in but as soon as it did, they called me and told me it was available to be installed. The tech installed it right away.

I was having problems with my air conditioning in my house. And American Home Shield sent out a contractor right away and helped me. Recently, the refrigerator went out. I just called American Home Shield like I always do. The contractor had to order a part. He was great. I've already sent three people and my neighbors to AHS.

There was a smell coming from the bathroom and I didn't know if it was something going on with all my plumbing in the house, so the techs checked all the bathrooms and made sure everything was fine. Then they found something that was clogged in the drainage of the bathtub, so that was the issue, and since the repair, everything has been functioning well. These techs were better than others because I've had a couple of bad experiences with contractors. But for the most part, I haven't had major problems. All in all, American Home Shield is a good quality company as long as they continue to have good quality contractors that come out to customers’ homes to do quality work.

My husband called American Home Shield and spoke with a rep. They connected us to Dudley's. They were fine. We liked them a lot. They went over and above to get our AC fixed. They came and they needed a part that they didn't have, but they made a special trip. They said it could take a couple of days to get the part, but then they called us back and said, “Hey, we were able to locate it somewhere local. Can we come back this afternoon?” We really appreciated that. We were extremely happy with them. They were very nice. We were expecting to wait a couple of days. We were fine with that.

I did a claim for the microwave and got very good and professional techs. They had all the right parts and it was just one visit. With home warranties, you have to pay the first 100 yourself and it's a wash, to some extent. But all in all, it is good to at least have something that if something major happens, that will hopefully be covered.

American Home Shield sent someone out for my pool. The issue was the first contractor that was sent out tried to scam me and scam American Home Shield. I had to ask for a second opinion, and I got it fixed. AHS covered the issue. They also refunded my service fee for the first call where the guy tried to scam us. When I submit a claim, I want somebody to come out and be fair. It's a reflection on American Home Shield that they deal with companies that try to take advantage of customers.

We have two appliances that were supposed to be done. One was the stove, and one was the microwave. Sears came out to take a look at my microwave. The gentleman was outstanding. He came out first, evaluated the microwave, and ordered the part. The part came to our house then he came back and fixed it. However, American Home Shield has never gotten back to us on the stove. I have a burner that's not working properly and an oven not heating properly. The problem is American Home Shield had me go look for an appliance person, but nobody will work for them. I told American Home Shield, “You need to find the appliance person because I can't find them.” It's been two months or longer. The burner gets hot. It's dangerous. If it's on low, it'll go high. I have three other burners, but it's a safety thing.

I could not love American Home Shield more. I was a Realtor for 40 years. I always used American Home Shield. They replaced my microwave. They fixed my stovetop. I tell them something's broken and they send somebody out. ATL came out recently and they were delightful. They were neat and didn't mess anything up. They acknowledged my dogs so they’d go away since the dogs thought they were here to see them. I got somebody that did what they said they would promise to do and they did it efficiently. However, the new microwave from GE didn't come with a manual. I went on and got all the manuals I could download. It is all so vague. I can't figure it out and nobody at GE will help me. Everybody that I've talked to at American Home Shield has tried to help me, but this seems to be something they don't know what to do.

I've had my air conditioner serviced about three times. I also had a garbage disposal serviced. The repair people fixed the air conditioning fine, but they weren't able to fix the garbage disposal. The repair people came out and just didn't want to fix it, so I had to buy a new garbage disposal. I paid my $100 service fee on top of buying a new garbage disposal. Other than that, I haven't had any issues with American Home Shield. Recently, my air conditioner went out. It was just blowing hot air, so I filed a claim and it was contracted through a local air conditioning service in my area. They came out within a couple of days and fixed it within about an hour.

The controls stick out the way it sits. I stand there and I either touch the button with my leg. I remember doing it but I didn't think it would mess with the machine. It was locked. I didn't do it, so the tech came and looked at it. After 10 minutes, I walked out and came back, and he got it. That was when he mentioned that I touched it with my leg and it locked itself up. He had to unlock it. He showed me how to do it next time it happens. It was great. I appreciate it. He was professional.American Home Shield is a good company. I'll call and renew the policy, and pay it then. Let them take it out every month out of my account.

I have an open case right now and I'm still trying to get a resolution. The refrigerator freezer went out and the tech came out the next day. But it's a sealed system. The pain started after that in trying to get a company to come out. American Home Shield assigned Sears who couldn't come out for two and a half weeks. I was back on the phone with them and I couldn't get ahold of anybody at Sears. I was going round and round and in the meantime, I was throwing food away.

We have been waiting 3 weeks to have our AC repaired. AHS keeps scheduling companies that do not work on our type of unit. Every time we call we are told to wait 24-48 hours and then nothing happens! This is the worst company we have ever dealt with. Have asked to speak to management and are told they will call us back and again, please wait 24-48 hours! And, no one speaks English and it is very hard to understand anyone!

I called American Home Shield for the heating thing downstairs. The technician who came was awesome.

I'm not happy with American Home Shield. I pay for it, and whenever I need the service, for some reason, they will say, “Okay. This is not covered.“ So, they don't have to pay anything. It has happened before and I ended up paying more money even though it was supposed to be covered according to the rules. They did not cover it because the technician gave wrong information, and they didn't want to see what the truth was. Pricewise, I'm okay to pay for it but there should be some better service than what's going on right now.

I had a service call and the tech found a couple of issues with the furnace during that time. He had to order parts and then come back. He took care of the issues and the turnaround time met my expectations. Everything's been good.

American Home Shield sent GE and they repaired the washer. The tech had to take something out of the tube that was clogged that was keeping it from spinning and even when it would start to spin. The other guy tried to fix it. He didn't do that mess with the tube. This last guy went in and had to pull stuff out of this tube. It took a little while and that fixed it. It's working fine now. On the dishwasher, the motor was shot. I only had that dishwasher for a couple of years at the most. It doesn't make sense. He showed me and he said, "Well, it's plastic." The motors are not made like they used to be made. It just burned up, but it's working fine now. AHS fixes everything for me. I just wish it was a lower amount that I pay.

I love American Home Shield. I have the Platinum policy and I pay $92 a month. All the appliances are covered including electrical and plumbing. Whenever you need them, they send reputable contractors to the house. Everybody's been polite and professional. We're in the process of selling our house. We needed some things done and they were able to take care of everything for us. One tech we had was nice and very informative. If they own a home, get American Home Shield. It’s good. Things are so expensive right now. To be able to call in a claim and just spend $100, it’s worth it. A lot of times, it's over $100 just for somebody to come to your house.

We've had two issues with our home and we didn't get a lot of support from American Home Shield in getting things repaired and taken care of. Also, the company that I had before seemed like they covered more things than what American Home Shield does. For example, we had a garage issue and I paid $125 to have somebody come out. But what we needed fixed wasn't covered. So we spent $125 to have somebody come out to have us end up paying $2,800 to get our garage fixed.

The toilet started overflowing. We figured out something was blocking the plumbing. We put in a service request to American Home Shield, and a contractor came out and snaked the pipes.

My heater wasn't working and the guy from Superior Energy who came out was great. I did the claim with American Home Shield through the internet and it was 100 times better than doing it by phone.

After I sent in the appliance claim, they reached out to us right away. So within a week, we've had pretty much everything confirmed. They were awesome. They couldn't get the part for it. So they gave us money towards a new one. It wasn't a lot, but at least, they helped.

I am not crazy about a lot of the things that go on with American Home Shield because as much time as it takes to get anything accomplished, it’s difficult for us. Most of my boss' houses are Airbnb. When something breaks, I need it fixed today, not in two weeks or at the end of the week. I’ve had that experience this year with American Home Shield. Occasionally, I'll get something that goes well but unless somebody can make changes in our account, I will probably be moving the services to somewhere else.

United Garage repaired the sensors and it was fine. My main issue is with my air conditioning claim. It's been a nightmare. I know American Home Shield has been trying to help out, but it's been moving really slow. I put that claim out at the end of August, and I still have no AC. The first time, it was the compressor that needed to be replaced, but when the first AC guys came in, I didn't really trust them. They're called Mr. Freeze, and they have a one-star rating on Yelp. Every single review of theirs is terrible. So I had another AC guy come in just to check what was wrong with the unit, and he also said the compressor wasn't working. We tried doing the replacement, but when Mr. Freeze came back, they said, "The AC is not turning on, so there's some electrical issue." So we got an electrician to fix it.

The icemaker kept freezing it up. And it's doing it again, so I gotta file another claim on it. The Frigidaire is known for it. But I like not having to pay for repairs.

Affordable Heat and Air, the contractor, had come out prior to my claim with the air conditioning. It kept cutting off and on and then, it just cut off and would be off for several hours. The last time they came, the tech had to put a new thermostat in. I submitted the claim online, through the American Home Shield website. I paid my $100 copay and put in there what the issue was. There are things that I wish they would do differently on the site, but I didn't have an issue with using the site. I got a text message saying that the contractor got my appointment. And then, it said when it was but I didn’t hear from them before they came out until the day of.

The fan motor was going out on my outside AC unit and started making a noise. A guy came out and he looked at it. I asked if he could replace the motor and he said he could not replace it until it goes all the way out. I said, "Buddy, you can hear the motor. The bearings are going. It's broken. It's fixing to go out here in the next day or so." But he still said he could not do it as the AC was still working. That didn't make sense to me. He told me I would have to call American Home Shield back when it goes out. They would call the service company and they'll come back out to repair it.

I had a service call for a leak from the third floor to the main area and the kitchen. Older gentlemen came and told me, "You didn't identify it correctly. You have to turn off the lights. You, the owner, have to do that, and then open the ceiling,” and this and that, because they said they don't do that. They looked at the pipe in the basement. They opened the drywall of the closet and left it open like that. They then never came back to patch it up and rodents can come through that wall. This was a while back. The technicians at that time were bad and they didn't even do anything.

I love their service so far. When I call them, they're really responsive and they get a service guy out here really quickly and get the issue repaired. The service guy has always been the same one. I'm a single female and I didn't want multiple people to come. So it's been really, really awesome.

The air conditioner broke and I tried to reach AHS, but nobody answered in the weekend. So, for urgency, I called a company for repair then after he fixed it and left, I tried to claim with AHS but they said that I had to go through them, which is weird. If I got a kitchen equipment problem, I'd go through the proper channels and call AHS. After one week, people would come and after two weeks, they order the part. After the two weeks, they fix the problem. So, if it would be the same thing with the air conditioner where I have to wait for one week under 100 degrees temperature, it is not logical. Other than that, American Home Shield's service has been excellent.

The dishwasher was malfunctioning. So, I called AHS and they sent a technician. The technician knew the problem and found out that there was a part that needed to be ordered. They came today, installed a new part, and the problem was resolved. Both guys who came out were professional. I have AHS because I don't have time to be dealing with the little problems at home and I’m not trained for that. I prefer the peace of mind and to pay for them to take care of my problems. And they have done it excellently so far.

I've been with American Home Shield since I purchased my home in 2009 and if I could go with another company, I would. There are a lot of hidden fees. Also, they don't keep contractors. I never get the same contractor twice and it's very hard to find contractors. They are normally from out of state, Georgia, so service calls are a hot mess and appointment times are a complete disaster.

I had an air conditioner claim around Labor Day, and one of the vendors American Home Shield was setting it up with me couldn't get to me for a week. I'm in Scottsdale, Arizona, so a week without an air conditioner wasn't acceptable. I had to go outside the warranty company and get someone else to fix it. However, I don't think it was American Home Shield's problem. It was a vendor problem as far as where they couldn't service me, and I realize it was Labor Day, so they didn't have as many people, but that didn't help my situation.

I recently had a claim for my microwave and it took a couple of times. It kept breaking down and they finally got it replaced for me. The techs who came out were all very good, although there was one that said they can't do anything because it doesn't have a serial number. I’d recommend AHS 100% to anybody because they replaced my AC unit years ago, no questions asked.

We’ve only used American Home Shield one time, and we were very pleased with it. The contractor was excellent. They were very courteous. They serviced the problem very quickly and resolved the issue for us.

The Realtor lady met the tech and he determined what parts needed to be ordered for the dishwasher. They will be installed because we just recently got the parts. The tech handled it and did whatever he needed to do. I like knowing that if something else breaks before we get our house sold, we’re covered. I can just call somebody, or email, or set up an appointment, and we can get it looked at.

Dempsey Oil did a good job. They came and I told them what the problem was with the heating system. They said that they were gonna put a claim on American Home Shield and if they approve it, they would order the parts and come back. Three weeks later, they called me. They had the parts and they were gonna come. They put it in and fixed it. When I call AHS, I have to pay 125 upfront, which is fine. They get the people very fast, especially for the heating company. The technicians they send are very knowledgeable and experienced.

I had to call in for the garbage disposal and then American Home Shield referred it to the company. It was really good and very professional. I'm very happy. Being a single woman, having American Home Shield is less headache, and I have peace of mind. I'm paying upfront a little bit. But if something goes wrong, at least I know somebody will come in a short time to fix it. It's great.

I called American Home Shield for a claim and had a very good interaction with them. We had somebody come out for our AC. The condenser was bad. The techs ordered the part. They came and they replaced it. It's working great now.

I had a problem with a water heater. It just stopped. American Home Shield sent Gallagher out. The only problem I have is, I’m trying to register the furnace that they put in, and I can't seem to get the serial number. The furnace gives me an option to go online to register the furnace. I talked to Gallagher. They said, “Well, talk to American Home Shield. They're the ones that purchased it. They probably have all that information.” I talked to a young lady that I couldn't really understand but then when I asked her for the information, she didn’t seem like she was that bothered to take a look. She said, “I don't think we have it.” I said, “Well, could you look at maybe the purchase when y’all purchased the furnace?” She said, “We don't have the information.” Overall, I'm satisfied. AHS has been good. It just took a long time to get the furnace. From the time I put the thing in, it took us almost a month and a half.

The dishwasher was leaking and we had someone come out here. He said something about the motor or something was wrong with it and that was what was causing it to leak. A lady called last Friday and asked for measurements but I was at work, so I wasn't able to follow up. I just got those measurements yesterday. So, I just need to call her back and finalize that. We've had American Home Shield for years and I like them because they give total packages. Sometimes, in my previous or prior rental, it was hit or miss. That might have to do with the area. But with this property, it seems the people they send out and the turnaround time are a little bit more efficient.

The capacitor broke on the AC and the contractor fixed it on the spot. American Home Shield was quick, easy to deal with and efficient. Any time something was broke, I just had to pay the service fee and everything was taken care of.

Our hot water heater had gone out. I contacted American Home Shield by phone to let them know. They replaced the hot water heater in a few weeks. Circa was really good. We were impressed with that company.

Our dryer quit working. I filled out a request online with AHS. They sent my information over to a local company. The experience was good. But originally, whatever they did, it only temporarily fixed it, and then it broke the next day. But they came back out right away and fixed it. So far, it's still working fine.

Garage Door Corp. did a great job with my recent claim. They came on time and explained to me every detail that I was supposed to know. They fixed my garage door right away. However, the claim process of AHS was a little bit harder than I expected. But as far as I have them, I feel more secure in my financing.

I had an issue with my icemaker and North Bay Appliance, the contractor, replaced the basket. The tech wasn’t here a long time but he was professional. American Home Shield assigned them but I would probably pick them again.

We called and the serviceman came promptly. It was a very difficult time since there were no parts and no extra time for service people. But overall, it worked out well and the tech was good. With AHS, we get better service that's on time and we know what the cost is going to be.

The first time I had to call AHS was for my stove. I paid my $100 to them and they took care of it. The guy came out and fixed it. I had to have them again here recently. My air heating unit went out. The guy who came out was a good technician. AHS is the best company out there.

Home Shield offered me a free service. I did the claim online because my heater was not working. I only paid the $100 deductible, then they sent a guy from United Air Temp. The guy came on time and spent six hours taking care of the problem, and everything went perfect. On my previous claim, it was the refrigerator, and they said it is under the LG company warranty and they were not going to touch it. But I destroyed the refrigerator anyway.

We had our water heater put in recently and everything worked out fine. The other day, I tried to schedule the HVAC for the fall, and American Home Shield said my home was not eligible. We're supposed to get that for free. We did it in the spring and it was free. But they replaced our water heater. We had to pay $845 out of pocket. But they paid for the water heater. Everything worked out fine.

I had an AC person come out. One company first came out and said there was a need to change the voltage. He was going to put a new voltage regulator on there. He added that was just the start and if it's something else, they would go from there. He went on the roof and within two minutes, he was gone. He didn't communicate any more than that to me. A whole month wnet by and I had no AC. It was 111 and on one of those days, it was 114. I called AHS because at that point, I didn't even know who came out. I didn't catch who it was because the app just said, "Your American Home Shield appointment is scheduled for this day." But it didn't say who. I haven't learned how to figure out on the app itself how to go back.I can't find where it's stored.

Normally, in my dealings with American Home Shield, they get some of these companies with terrible ratings. The first people they sent in the past ended up doing a bombed-up job or they weren't easy to work with. That's how we got with their contractor Cote's Mechanical. They're good and I've used them multiple times. Recently, the AC was not cooling. I spoke to a rep because I wanted to make sure we got straight with Cote's.

The techs replaced the alarm on a sump pump. They did a fantastic job. I like that AHS is going to cover things. They did exactly what they're supposed to do, and it was fixed right away.

I still have water standing in my floor right now. It was coming from under the cabinet, and American Home Shield had someone replace the faucet in my kitchen, but what I really called them out for, they didn't do anything. The guy that came out the first time helped me out, but he didn't get my issue resolved. I didn't like that. They got one of the head people to come out too.

My dishwasher has an intermittent leaking problem. A technician came out and replaced gaskets, this, and that. Every second or third time I ran the dishwasher, it would leak. There was just no resolution to it but American Home Shield declined to replace it. I also had multiple calls for the same thing and had to argue with them about a washing machine that was moldy and couldn't be fixed. That went on for months and months. I was not happy with them. Their customer service or whoever answers their phone isn't very helpful. The company got bought out by somebody in the last year and so lots of things probably changed. Whatever service levels they had before, it's not my experience now. I moved to another company.

I like American Home Shield so far, except they're charging me for services that I had to pay out of pocket to the provider. Other than that, they've been really quick.

American Home Shield did a good job. The contractor came out and got it done fast. The tech looked at my refrigerator and dishwasher. He said he had to order parts for the refrigerator, so he ordered an ice maker. He came back a few days later and installed it. The dishwasher's hose was clogged. He fixed that also.

The motor went out on my AC and the rep I spoke with when I called American Home Shield was helpful. The tech was courteous and fixed the AC in a timely manner. He had to come back one time because something was wrong with it and I wasn’t charged any money. He just fixed it. They do what they're supposed to do.

American Home Shield has done a pretty good job sending people out and handling the problems. There was a loose fitting under the sink. A tech came and tightened it up. The vendors have been good.

The compressor is out on my AC. The tech guy called AHS and told them that he was out. He's a pretty good guy and I like him. But I haven't heard anything back about what AHS is planning on doing about it. Generally, once they figure out what's wrong, it takes a while to find out what they're going to do and it needs to be a little bit faster. Other than that, two of the people that I've talked to at AHS had a really thick accent so it was hard for me to understand them.

The dryer had a bearing that was going out and squealing. The contractor did a video analysis first and then the tech came. He was good.

I don't like the fact that my monthly payments increased and they did not inform me of anything. But the service is pretty good and fast. Recently, they came and fixed the refrigerator and dryer and the techs were wonderful.

We just moved into the house last year and the range and the ice maker were already here. They're only a few years old but the icemaker would stop working randomly. A day or two later, it would work. A couple of months ago, it finally just stopped altogether. All the Google searching, cleaning, and retrying stuff didn't work for me. We filed a claim for that and the range as well. When we bought the house, we were told us that we should have it looked at because it was making a weird buzzing sound. A guy got here to inspect it and he noticed some pitting and damage to the glass.

Whenever I have to submit a claim, I call AHS and I have to pay $100 over the phone for them to do anything. Then, the techs are very good about coming and taking care of stuff. They're always nice when they come out though it takes them a while. When I had a leaking faucet in my tub, it took a month for them to finally get it all fixed. But when they got it fixed, it's been good. Also, the last tech who came in fixed the plumbing and did good.

On August 4, 2022 I signed a contract with American Home Shield (Contract ID: **) after my other home warranty which was purchase through the escrow expired. On September 27, 2022, my downstairs AC failed, and I called them for service. American Home Shield denied the claim stating the contractor on site determined the issue is a pre-existing problem and instructed me to contact the contractor. I called the contractor which stated he only determined that the condenser failed but never stated pre-existing. The conclusion American Home Shield refuse to fix the AC and blames the contractor and vice-versa. I already filed a complaint with California Insurance Commission and Better Business Bureau and sent them a notice before legal procedure.

Looking for loopholes and every reason not to honor warranty services... Needed to get my sump pump fixed, heavy rains recently and I noticed window wells weren't draining quickly. Contacted AHS and then sent out United Air Temp. Contractor arrived and I could tell immediately he was going to try and do everything in his power not to do the work. First he doesn't even diagnose the sump pump. He literally just looks at it and says, "Yup, it's working fine." To which I respond... and how do you know that you didn't even touch it.

I had tenants that were living in my unit. Once they moved out, I went to look to make sure everything was fine before the next tenant comes. I wanted to make sure that the plumber did make sure that the tub drain was running fine. There was also a work order for the garbage disposal. What I found frustrating is I thought that American Home Shield would have covered the new garbage disposal and had it replaced. I ended up having someone else come out and install it for me.

The first person that came out for my refrigerator thought that they remedied the problem, but they didn't. They did the work too quick. The second person came out and then I had to call again, and they came out without a problem. Then they thought they addressed it too. But I'm giving it a week because it's still running wrong.

I've been very happy with American Home Shield. I figured that having many appliances, a furnace and an air conditioner, and if I had to replace them, if I paid my premium and paid $100 to have repairs done, I came out ahead with AHS. Recently, the AC had quit blowing cold air. When the tech went out to it, it needed a new board. And he wired it temporarily to just the air conditioner work and not the furnace. And he never came back. I wasn't happy with the contractor. I called and texted but I could not get ahold of them. And I called AHS. They could not get ahold of them. So, they got somebody else out here and they immediately fixed it. Get AHS. You won't be sorry.

They were very helpful. We got some service for the refrigerator. AHS gave us credit online for a new fridge. But we decided to do an upgrade so we had to pay some extra money. With them, it's easy and convenient.

The sink in my restroom wasn’t going down at all. The repair guy answered all my questions and explained what was going on. The sink is still clogged though. The water goes down slow but it goes down now.

I started with American Home Shield in September and had to use it once. So far, so good. They promptly responded to my questions. I had a service technician come out within 24 hours for an electrical issue. The technician originally came out for two connectors but he saw that the first one was burnt because the wire in the back had detached. With the second one, it was a wire that was attached in the junction box in my attic. He did three in total. I told him, “It looks like I need to go around and check the rest of my outlets myself and replace them.” He said they were quick connects which is perfectly legal but it's not as sturdy. They won't last as long. The house is from 1978 so all of my outlets are probably in need of a little bit of repair.

I have American Home Shield for peace of mind. I was paying 50 for my premium and it’s going up next year. I’m paying just the monthly payment. I’ve used the home warranty's service several times and it’s been very helpful when I had issues with things in my home breaking such as the hot water heater. I had a plumbing leak and techs came and fixed that. They’re great. American Home Shield brought people out quickly. If they couldn't come fast enough, I called them back then they would send somebody sooner. I’m very satisfied.

Joe's Mechanical did both of the air conditioner units for our recent claim and they were excellent. They were very friendly over the phone. We never heard of them but from now on, we will choose them. However, I get a little irritated because AHS kept saying I owe this and this. It's on my credit card every month. If there's an extra thing from Joe's, then they have to bill me. But when they don't bill me, I don't know what's actually going on. And the biggest irritation is that they have all these people from these foreign countries to do all their work for them and you don't understand them.

Shortly after I moved in, I had to have my hot water heater replaced and I told American Home Shield that I did not want to have it replaced on my own. I wanted them to do that. All I had was the ability to fill out something online. Then all of a sudden, a couple of days later, I get a check for $363. I called and complained about it because I had to pay an additional $1,100 myself for it. I had a negative feeling about that. But May Heating and Air was very good. My air conditioning was not working and apparently, a fuse had been blown. They replaced it. So, it was very quick and simple.

When people apply for the American Home Shield or take it out, they need to know that they're taking out a policy. If they don't know how the appliances are, they need more coverage for the appliance. I canceled American Home Shield, all policies, one time, when they wouldn’t fix my air conditioner in Macon, Georgia. I had to fix that issue myself. They wouldn’t pay for. I went back to American Home Shield. And I got a better rate because I told them what had happened. I’ve had this other company that keeps trying to get me to go with them. But I looked on their website, and it’s not comparable to AHS for my price.

Within 24 hours of submitting my claim, they let me know who was gonna be the provider. They came on Labor Day and the tech handled things pretty fast.

I had the combination side-by-side refrigerator freezer and the ice maker in the freezer was not functioning properly. I had Universal Appliance Repair come out to work on it. He came about six times, and he was not able to resolve the problem. So the last time he came, he apparently got in touch with American Home Shield and suggested that the entire unit needed to be replaced. AHS sent McConnell out for another opinion. The tech messed around with it and tried to fix it, too. It still didn't work. He said he'd be back. He was here on Tuesday, and on Thursday, he called and wanted to know if it was operating properly. I told him it was not and at that point in time, he contacted American Home Shield again. Subsequently, the whole unit was replaced. The unit wouldn't dispense ice and then it would thaw everything out and then refreeze it.

Some wires had gotten corroded that was shorting out the air conditioner. The contractor came out and changed the fuse and checked the wires indoors on the AC. But they didn't detect the ones outdoors on the unit, and it was the problem when they came out for the second visit. But the second guy that came out was really on top of it.

One of the stems for my bathroom tub, the connections to shut on and off the hot and cold water, was stripped and it caused my water to leak constantly. So that stem had to be replaced and the work ethic of the technician I had was great. I had another claim for my electrical and when the electrician came out, it seemed like he could have done more than what he did. I wasn't very satisfied with him but he got me where I needed to be.

American Home Shield responded quickly. They did a better job on answering the phone than they used to. They said when the contractor could make it out, which was the next day. The contractor got the problem fixed and did a good job. I was satisfied.

The warranty is good. Recently, the techs put in a garbage disposal.

My kitchen sink was leaking and causing problems under my sink. The two techs who came for that had to replace my kitchen sink with the sprayer. Then, in my master bedroom, the little thing on the inside of the commode kept running, so the guy who came for that said that he had to redo that, which he did. I thought I was going to have to call the contractor back out for my commode but right now, everything's still running well. Other than that, I have called AHS a couple of times with some questions and I wasn't satisfied with the answers given to me when I was talking to a particular person.

The Thomas Appliance tech came out for the dishwasher and he came out twice because he had to order a part. He was very kind and very efficient. Also, the thing I liked about American Home Shield on that one is they let me know that the part has been ordered and the status of it so I knew what was happening. I have continued with them because they stand by their work and they have sent me some good people. I had an air conditioning unit that was on its last legs and they helped me get through there until I could get another one.

I paid $3,075 for a new AC unit and it never worked right from when the tech installed it. After only a week since they'd put it in, I started having water leaking out from underneath the unit down in the basement. The tech came out and I asked him what the problem was. He said he was the owner of My Cousin Vinnie and he told me he had to put Freon in this unit. But that's a brand-new unit and you shouldn't have to put anything in it. Now, there's water and oil leaking from the unit. I had a neighbor who knew a little bit about air conditioning units and he told me that the copper pipe that's on the outside of the unit itself got a hole in it. So it wasn't soldered correctly and that's where all the water and the oil are coming out. So, I don't know if the unit was defective when it was brought here but the same thing’s going to happen come summertime when I go to switch it over to air conditioning.

My dryer was backing up and taking longer than it should to dry. I made a claim over the phone with AHS and it was fairly easy. Then, I received a text with the name of the company that would come out. I made the appointment and I expected them to come through. They mentioned that they were replacing the motor and they were great.

AHS is reliable. The washing machine wasn't getting any water and I was very impressed with how fast the turnaround was. I put in a request for the service and I got a phone call that afternoon. Then, the very next day, Elite Appliance Repair Services came out. The repair guy was excellent and informative. If we had any questions, he answered them all. If I had to, I would use them again.

The AC wasn't cooling. The contractor was able to get us up and running. It was very professional and satisfactory.

American Home Shield sent Advanced for the toilet. Some water was draining on the floor. The guy was saying that the screw was completely rusted and unable to be used. So, he changed it. It was pretty quick and he left. He was very thorough. I like American Home Shield because we're always able to talk to somebody if we were having an issue with the AI system. We had 2-10 at first and had some really bad experiences with them, with the contractors, and even with the claims. American Home Shield’s coverage is more comprehensive.

Choice Electric came out recently for the thermostat that was not working properly. They have been out several times, and they're fantastic.

My microwave wasn't working. I was told I will get a call. But I didn't get a call. I called them to confirm that they were coming out. They called me an hour before he got there. They did a really good job. They got right to it and got it working again. I like American Home Shield so far. But I don't like that I couldn't schedule the free rekey.

American Home Shield will cover the cost of most of the things that my policy covers. So, I was annoyed the other day when I went to file a claim on my refrigerator, which used to be in the house, but we moved out into the garage and replaced it in the house with a new refrigerator. The one in the garage was going strong, but it eventually died also. I called a claim in on that. The house fridge is covered by my policy, but not the garage fridge. But I checked my policy and that wasn't out there. So, I can't fault AHS for that. After the experience with the refrigerator, I read through my agreement again. And it was an older agreement. But I would simplify the agreement in terms of spelling out clearly exactly what is covered and not under different types of plans.

The techs said that my transformer on my AC went bad so they replaced it. They were good.

I have aging components in my house and they've gone out several times. The techs were very responsive and professional about it all. It's been a good experience.

The icemaker was not working and the technician told me that I needed a new icemaker. They had to order it through American Home Shield and it took a couple of weeks. But he came back with a new icemaker, installed it and it’s working perfectly. I like that the technician did not tell me that I needed a new refrigerator, just a new icemaker. Other companies will want to go for the more expensive alternative but this technician was very honest. So, I appreciate that.

We've had AHS for years in several different houses or rental houses and they've always been responsive and professional. They've completed the task required with no complaint. Our claim with AHS was for a refrigerator. It's been repaired a couple of times. One was the refrigerator portion was running warm and the freezer was running extra cold. So, we had food that was not being chilled appropriately, and then you had the freezer was rock hard. They sent out a tech and they fixed it and it was fine. He was back a couple of times 'cause they had to order parts, had to come back, fix it and the thing worked great. Fella was very nice, gracious, told us what was going on, and explained the situation, something wasn't working, so replaced it. That was fine for quite a few months.

Some of the burners were bad and it was good dealing with the contractor. I've been with American Home Shield for about 15 years and they take your situation and come on over and fix it. They come right on time. People should get them.

I just had a stove repair and it was easy to use the service. The service was straightforward and the techs were very prompt. They did the job so quickly that I was impressed. The only thing was they didn't completely match my stove. I don't know if it was because the part that would match wasn't available or if it was a misorder. Other than that, it was a good experience.

Washington Electrician was great. I had some plugs that weren't working, and they did what they were supposed to do. American Home Shield's customer service was great too. I would recommend it to a friend.

We had an issue with the pool pump and the person who came out was quite efficient and saw immediately what the issue was and was able to correct it. So we were very pleased. In this case, it was pretty quickly when the order went in and the contractor was out within 24 to 48 hours. So that was really good. American Home Shield's service is good, but it's quite entangled in the bureaucracy. When someone calls for service, especially on a product or an appliance that needs immediate attention, and once you call the company, you can get to someone very quickly and they can check everything, and then they can dispatch someone to remedy or address the situation as quickly as possible. But sometimes, that doesn't happen. Some of the contractors are not exactly in your location so it takes a little time.

I had a plumbing issue. I had a leaking garbage disposal. I phoned AHS and it was pleasant. They told me the name of the company that would be contacting me. The company fixed it. I haven't had an issue since. I would recommend AHS. For the most part, I'm pleased. Every once in a while there'll be something small where I'll find that a particular part is not covered. So, that's a little frustrating. But outside of that, when things are covered, the service goes well.

I have a policy in place for my brother who lives in Louisville. We had three different issues that we needed help with. Two of them went great. But we are still waiting for the air conditioning part to be installed and it's been a stumble-bumble effort. Their initial guy did the diagnostics and he said, "We're going to try to fix it." and then they ordered the part, which was great. I got an email saying, "Your request has been complete." My brother was supposed to get a call on Wednesday but he and the tech never connected. I called directly to the heating and air people and they never were able to connect with our tech either. Other than that, our experience with AHS has been wonderful.

Our built-in microwave quit working. It wouldn't heat food. So the tech came out and he had to order a part. When the part came in, he came back out and put it in and worked. He fixed it right away. He was very knowledgeable. He did exactly what he told me he was going to do.

The tech from New Oak is supposed to come back today and fix the washer. They fixed it once, but it broke again. He said it may break again and it may need a part, but he at least got it working. So yeah, I think he’s supposed to come back today. I haven’t heard from him just yet. I like him a lot. He's very efficient. He comes quickly and gets his work done. He was very nice to deal with.

I'm not super happy with American Home Shield. I feel like the contractors that they contract with aren’t rated very well. We had a plumbing issue the other day and instead of using our warranty, we hired a plumber and paid them hundreds of dollars versus the plumbers AHS uses. We did have our AC break right after. The AC people were fine. The plumber that always shows up anytime I make a plumbing request is Plumb Genius, and we had a not-so-great experience with them when they installed our hot water tank. We couldn't use anyone else because no one else was covered by the warranty. The city inspector was supposed to come and check the hot water tank, but they never set that up with us because they didn't like the time that I was available for them.

My water heater had a leak. I saw the quick link on the American Home Shield website. I loved the option where we can do claims online and over the phone. Techs came and had to replace the water heater.

The techs came for a closet light fixture. Their visit went fine. AHS is a pretty solid company.

I call AHS, tell them what's wrong, then I get a text from the person who's supposed to take care of it. They don't just make me call a service person, they make the service person reach out to me. I have been impressed with them totally and I've recommended three of my friends who signed up. I recently had a service on my AC. The guy fixed it and it's perfect. But I got double charged on accident for the $100 service fee. Also, if they're going to change their name on my credit card, they should text me. I disputed a charge on my credit card, only to find out it was them and that they're operating under another name.

I've enjoyed American Home Shield's service. They've done a good job for me. I've had it since I've owned the house. They've helped me with a pool pump that had to be replaced. That was covered. I just paid my service fee, which was a huge help since we had not been living here that long. Then I had to do another service call for them on some electrical stuff, and that got taken care of pretty quickly. Having AHS saves me a lot of out-of-pocket money upfront. It's an easy process too because I can go online and schedule everything and go ahead and pay my service fee. Then somebody comes out.

My AC wouldn't click on and techs came in less than 24 hours after I made the claim with American Home Shield. They were super helpful and friendly. They got the AC fixed. So far, American Home Shield's service has been great and cheap. When you have a home warranty, you do not have to pay the full price for an expensive repair. But they can improve their consistency and communication. If I'm going to have an issue with my air conditioner, I want the same company to be the one that comes out every time. There's also the timeliness. American Home Shield has to find somebody to do the work and there were times when we had to wait a couple of days to get a major repair done and did not hear from somebody.

There was something wrong with my garage door. The connection wasn't being made between the garage door opener and the actual clicker. A tech came and was awesome. He knocked it out super quickly and he explained to me what was wrong. He answered a few other questions I had about the garage door as well. The garage door is all fixed.

American Home Shield’s service could be a little bit better. The vendor they chose took a month to fix something. I kept calling saying that they had to return and it didn't seem like they were very proactive with trying to make sure they came in a timely manner. The ticket shouldn't be closed out because I have a hole in my wall now from the plumber that hasn't been fixed. It's been a while that the plumber first came out. They should be in contact with a vendor rather than me having to keep calling and prompting them to call the vendor to get it resolved.

My refrigerator just quit working and it wouldn't hold the temperature. The people that American Home Shield sent had to put a new motor in it. It's running pretty well now.

I like American Home Shield’s service but I'm still waiting for my air conditioning to get fixed, and I don't like that part. Other than that, American Home Shield has been wonderful. If you call and you need help, they send someone out immediately. You don't have to wait. You might have to wait for a day before somebody comes out.

My microwave and my dryer were having issues. I called and spoke with an American Home Shield representative. The contractor called me ahead of time, asked me for my order number, and the serial number of my dryer. He was able to get that. He already knew what was going on so he brought the parts that were needed for the repair.

My garage door would randomly open. We would have to completely unplug the garage. There was something within it that was malfunctioning. Because the gentleman didn't know when the part was going to be available since it had been on backorder for so long, the whole piece had just been replaced. He was super accommodating.