American Home Shield Reviews

AHS is worth it. They protect your home. When I have an issue, they get it taken care of. There was a leak in the bathtub recently. The techs fixed it first shot. The techs were good.

The handle on the sink was leaking when you open it and the pipe was not draining. The water was coming out of the wall. The washing machine never finished the cycle because it was always dripping with water. I filed a claim and the contractor was gonna come a day after I asked it, but no one could be at home at that time. When they got in, I explained where the problem was. They went and got some tools and fixed it quickly. AHS is super easy. Other warranties would tell you, “This is gonna be your deductible,” but at the end, they come with something else. With American Home Shield, it’s not like that.

I had a clogged sink in the bathroom that was slow, so I submitted a claim with AHS and it was easy to use their website. The plumbers that came were good.

When my dryer stopped heating, American Home Shield was very accommodating. It took them a day to respond to me and give me the contractor's name. Within a day after that, the contractor from Sears Fairfield called to schedule an appointment. The repairman took about 30 minutes to look at the dryer. He told us what was wrong with it and that he needed to order parts. He scheduled another appointment and ordered parts for us. About two weeks after that, somebody else came back and installed the parts that we received.

The tech got back to me within a couple of hours of me submitting the request and he did great. He explained our issue. He had to go get a part and come back but all was well. One of the circuit boards of our unit needed to be replaced. It was a good service call and it got everything working. I'm satisfied with AHS.

We were without heat at the end of winter for about 10 days. A&J was our contractor and this was the second time we used them through American Home Shield. They were very professional and they did their best. They just seemed to be overwhelmed and it was two days before we got someone else to look at the furnace. The issue was getting a part to Sioux Falls so the furnace can be repaired. Other than that, they were very timely when they had the part. American Home Shield gives us peace of mind that should something happen to the house, there is a warranty that's not gonna wipe out our savings. Customer service has been very good too. We're very pleased with American Home Shield.

The fan was broken on the condenser of my AC. The tech was really good. On a home as old as ours, the warranty is a benefit since we don't know necessarily the shape of everything. We just bought it a year ago and most of it is nearing end-of-life anyway. So, the warranty been good.

I was not happy in the beginning because we bought the house, we moved in, and AHS said they would send a letter outlining the service and all that I would get for the first year. But when we were moving in, we had a problem with the washer and I didn't have any information or anything. I had to call a plumber and pay $500, which I was not happy about. Then when I got the letter from them, I asked if they were going to cover it and they said no because I didn't call. It had to be their providers but I didn't know who their providers were because I hadn't gotten my information yet. That kind of sucked. But other than that, I've already had to use AHS twice in the last couple of months and I'm very pleased with the service. They're quick, on time, and very professional.

Part of the tub wasn't sealed so the water was splashing down into it. The claims process with American Home Shield was very efficient and the repair guy did a great job. He was very professional and figured it out. We also had to recreate the problem. Everything worked smoothly.

American Home Shield has been a good company so far. When we have an issue, they take care of it immediately. But if we have to replace something, I am not 100% satisfied with how much their portion will be compared to what we need to pay out-of-pocket. Other than that, it’s not bad overall.

My experience has been fine with American Home Shield so far. The initial problem was a leak in the Jacuzzi tub. It wound up being the drain though, after the contractor troubleshot it. The tech had to install a new drain and drain plug. The seal was eroded around the drain itself, so the plug wouldn’t seal correctly. And while they were replacing that, they found a cracked pipe that they replaced too. They were fantastic. It was a great service.

I like that with AHS if anything breaks down, I can call them. It’s cheaper to get them to get somebody out here, even though there are times that they've had to come two or three times. It's still more convenient. However, their prices keep going up. But the tech that came out for the washer was really nice and informative. Told me a whole lot of things I didn’t know. He fixed it in about 20 minutes and it's working well now.

I submitted a claim for the air conditioner through American Home Shield's website. That was a Sunday and they assigned it that night. On Monday morning, I got a call from the place they assigned it to. On Monday afternoon, a guy came out and figured out what was wrong with it. American Home Shield reached out after that to let me know that I was on the hook for most of the Freon cost then the company called me and scheduled a time to come out, replace the part and fill up the freon. It was straightforward. Having American Home Shield gives peace of mind that you're not going to have a large expenditure at one time. But in the end, it's most definitely in your benefit just to save that money you're spending on the American Home Shield warranty in an account and use that to pay for stuff that happens to your house.

We've had issues with the heating and the air since we bought our place two years ago. Home Shield kept just fixing it but it kept breaking down. It went out on November 4 and I called the home warranty. It took forever to get somebody and when they did, they kept making him change out parts. He was the second repairman to say we needed new units. Home Shield kept trying to do bandage jobs.

The air conditioning company they picked fixed what I needed and they replaced the fan motor, but they didn't do anything else. I asked them and they said they don't do tune-ups and they don't clean the air conditioner. And I'm like, "Okay." I used to work for a air conditioning company and we used to acid wash the air conditioners and tune them up, put Freon in them, and whatever needed to be done. That's why I know that's not a very good air conditioning company. Other than that, AHS was quick.

The AC wasn't cooling. American Home Shield responded quickly, but they got the wrong number. So they took some days. I called them again and they clarified the misunderstanding with the phone number. They called me right away as soon they got my right number. AHS did the best for me. They always answered all my questions and tried to find a way to help me. Because with my schedule, I called and told them, "Hey, this has happened." When the first technician fixed the problem that he thought was with my AC, it wasn't the main problem. I called them again, they called the company and they sent somebody right away. So, they help me a lot. They always understood what I need. I recommend them to every single mom in the world. I am going to be by myself and I'm going to need something. I will never know when I'm gonna use it and $50 a month is peace of mind.

Sometimes, I don't get people who speak the greatest English. But for the most part, AHS is good. Recently, my washing machine was vibrating a lot. I called AHS and let them know what it did. The techs fixed it. They were very good. I've had other companies call me to change, and I said, "Nope. Been with American Home Shield for years, and I'll stay with them."

The tech cleaned the air conditioner. He was wonderful and did everything correctly. He was very knowledgeable and said how good my air conditioner was. American Home Shield is excellent because I have an old man's house.

There was an issue with the AC. When we first put the claim in, American Home Shield got back to us pretty quickly. They tried to schedule it as soon as they could. They sent a contractor to come and fix it. The contractor had said there was nothing wrong with it and didn't fix it. Summer came in, and it started getting really hot. We called American Home Shield again to send someone. They sent another person and that person did a very good job. He fixed the AC and everything has been great since then. Having American Home Shield, it's a lot better to know that somebody's there to fix things that might happen that you're not accounting for. If something happens, sometimes it can be pretty pricey instead of paying per month and being secure. It makes me feel better.

I had someone inspect the house, and he told me that there were some leaks in certain areas. I didn't know if they were previous leaks or leaks that were continuing. So, I had ASAP Plumbing come over to put in a new faucet. They inspected the other areas to make sure there were no leaks and they went ahead and scheduled to have the kitchen sink faucet replaced because it has deteriorated on the inside. I first contacted American Home Shield by phone to do the claim, and their customer service was very nice and helpful.

I've had a problem with my air conditioner, and American Home Shield sent somebody out and everything was repaired. They also sent Hospitality Heating & Air out to do the warranty stuff. I was with another company for the maintenance of my system. But then I switched to Hospitality Heating & Air and got a maintenance contract with them because I was really impressed with them.

American Home Shield is great. Our home heater broke and they replaced the whole thing because it was so new. Our refrigerator broke and it wasn’t very old either. It was 11 years old but it quit being cold and the freezer quit too. It was no good. It was nice and I loved it, but it broke. AHS paid for us a brand-new refrigerator. The customer service is very nice, helpful and they know what they’re doing. You don’t have to wait on the phone very long for them to answer. We might have a holdup from our fridge because of the way things are from COVID so we still don't have our refrigerator but we’ll get it soon. If people could afford AHS, it's worth it. The refrigerator cost more than our yearly premium did for the warranty. We paid more than half of what the refrigerator cost for the year.

The claims process with American Home Shield went very smoothly. I have dealt with them before on a water heater and the company they had was out to rip me off. I have two water heaters and the repair guy said both of them were out. But my son looked at it and said that there was nothing wrong with one of them. And sure enough, there was nothing wrong with it. So, it depends on the people that they send. It seems that they were out to get AHS’ money and my money. So, I wasn't happy with that.

When I called to submit a claim with AHS, it was straightforward. It was for my rental unit and it went well.

I had a couple of switches that had gone bad that had to be replaced. The tech from Best Heating and Cooling looked those up and he thought there was possibly knob-and-tube wiring involved. I had a separate electrician come out and take a peek at that. It turns out that it's not knob-and-tube, it's just older, cloth-covered Romex. But it can look like a knob-and-tube when it's in a switch. There was confusion but the repairs are great and the tech was very nice and professional. He just mixed up the kind of wiring that it was but he knew his stuff. If he saw the wiring downstairs, he would have known it wasn't know-and-tube. The switches work fine and they're safe.

I have a problem with American Home Shield's professionalism and the people that they hired to be their contractors are not dependable. AHS gave me the contractor's name and number to set up the appointment to check my washing machine. I called and called. Finally, he called me. We were able to set up an appointment for him to come out. He said that the machine needed a part, some sealant type of part. He told me that once the part gets delivered to my house, to call him so that we can set up another appointment for him to come out.

We had another company previously, and the workman would get exasperated because they'd ask so many questions and have to come up with so much documentation. So finally, I switched to Home Shield and they're very good about taking care of our issues. The technicians were good. They got right to the problem, knew what was going on, and handled everything as far as communicating with American Home Shield.

The garbage disposal started leaking so I called AHS and they told me that someone from NW Sundance Services is gonna call me. The tech came out and did a full inspection of everything. After he did the inspection, he noticed that there was some issues with some of the O-rings where the garbage disposal connect with the sink. He separated the garbage disposal and he looked inside and saw there was a little corrosion. He noticed that the garbage disposal needed to be replaced. He did a good job. He explained everything that he was doing and showed me why he was doing it, which was pretty helpful.

The tech that went out for our stove did a good job. He was in, fixed it and he was out. He was prompt, too. He said it was the bottom unit on our stove that was broken. He replaced it and now, it's fine.

I love my home warranty people. They've done me a great job in the little time that I've had them. When I have a discussion with people, I tell them how great home warranty is.

A guy came and took a look at everything. He said it was the fuse. He fixed the air and everything was working fine. Two days later, the unit stopped working again so we contacted him. He came and said the breaker melted. It was like a shortage. A technician came the next day and changed the breaker. Everything's going good for now. American Home Shield's service is good. It's just that I was talking to some lady from there and I told her to put a tune-up. When I contacted American Home Shield to see if they put the tune-up, she said no one did.

I've had American Home Shield on this house in Pennsylvania and we had American Home Shield's sister company on our house in Jersey. It's a great product and I wouldn't not have one on my home. Recently, we made a claim because the dishwasher wouldn't turn off. The only way to get the machine to stop was to shut the breaker off in the house. The dishwasher people were good. They came out, looked at the machine and determined that a part was needed. They went back and got the approval through American Home Shield. As soon as the part came in, they came in and installed it. They were able to fix everything that needed to be done including some wiring.

I like American Home Shield. I call them and everything’s taken care of. I had an experience before where I had to find whoever was going to work on it. I had to pay them, and then American Home Shield paid me. I’ve had nothing but good service. I'm very happy we have American Home Shield. I sent in a claim when the blower thing was loose, so it was rattling all over. It started again so the contractor went in deeper, and the unit had mold on it, which was causing it to be off balance. So they replaced the motor and it’s working like a jewel. The contractor was very nice and polite.

I had a couple of toilets leaking and my sink was leaking from the bottom. Also, there was a pipe that was still clogged up. The repair guy came out and fixed three of the items and he said he was gonna call and get an approval for a camera to go through the pipes. That was two weeks ago and I haven't heard anything back from him. But the service was good and knowledgeable. He knew what he was talking about. I enjoyed American Home Shield. They helped me out when I needed them. They'd been out a couple times and fixed my stuff very well.

My most recent claim with American Home Shield was for the fridge. The techs were very timely and respectful. Overall, this home warranty contracts great and dependable companies to repair. The service is great but I wish certain things were covered that aren't covered. For instance, my garage door. The garage door took a fall on us. The contract states the rails and the motor are covered but the door itself isn't. That cost me a good chunk of change and I'm currently just a student so it's hard. Also, it's hectic to get through the American Home Shield phone line every now and then. Other than that, I'm satisfied.

American Home Shield’s customer service is great. I had to call in one time and they were very responsive. I was able to make an appointment and about a half-hour after, I had a call from the technician and he was here within two hours. My inducer motor was acting up. I had to manually turn it to make it work and it would stop. So, the tech tested it out. At first, he tried repairing it and he did everything he possibly could. But the thing was not gonna be fixed so he had to order one and replace it. It works great now and there are no issues so far. I would highly recommend getting the service. I wish I had gotten it when I got the house because there were plenty of things that I could have used that service on. But it's better late than never.

American Home Shield is a good warranty company. The service is fast and they cover what they say they're going to cover. Recently, a repairman came, looked at the hot water heater, put his assessment on paper, and made recommendations to American Home Shield. They made another appointment for the 11th and they’re coming to replace it. My wife called to see how much we had to pay, and they said that since it was broken, we don't have anything to pay. Plumbing Enterprises did a good job. They pointed out a lot of stuff that I didn't know.

My AC unit was not working. The techs fixed it. The techs were good. My AC is working really well now. Everything was all good with the AHS website when I submitted the claim. AHS is a really great company.

We couldn't get the contractor out the next day when we reported the claim for our AC. It was Thursday before they could make it because my wife had to have surgery. But the claim was great. The techs got the issue fixed and didn't have any issues. However, I wish it could have been a little bit sooner. With AHS, there's peace of mind knowing that if something breaks down, we've got warranty service. We can call, get help immediately and not be out thousands of dollars on something that shouldn't even be breaking down to begin with.

A year ago, American Home Shield had someone install my water heater and it was with Climate Brothers. They did a horrible, shady work and I complained a lot with American Home Shield. I feel like American Home Shield just dispatched vendors, but they don't look. They don't oversee what vendors are doing with their clients. Climate Brothers took too much time to even install. I really had to go after them and made several calls to set up an appointment to bring them over.

My husband's toilet continued to run and we couldn't turn the water off. I filed the claim, which was very easy, then I got a call telling me when the contractor would be here. They called to know what the problem was then they scheduled an appointment and the plumber fixed the issue for us. He was very professional and good. Overall, American Home Shield has been excellent. I also referred somebody and they signed up for it.

I had a trash compactor that went out and they replaced it. The technician that came out initially and checked everything was great. He decided that it was impossible to fix. He informed AHS about it and they supplied a new one to me. I also had a replacement of an air handler system on one of my air conditioner units. That took a long time. I had a little bit of a problem getting it, or they did. In any case, they finally got it, and it went okay from there. AHS did what they said they were going to do.

We had another plumber come out and he told us we needed to replace all the showerheads and all the water faucets in the house. I ended up replacing a couple of them and it didn't do anything, which was when we refiled with American Home Shield. It turned out to be the valve in the master shower. When it was originally put in, it was oriented the wrong way so it was letting cold water flow into the hot water side. Everything seems to be working. So, to that point, I'm happy.

My heat pump had several different issues, one after the other. So the contractor had to come back a few different times. But the issues have been taken care of now.

It's always easy with American Home Shield. We had a fan that was running even though we had the unit turned off, and it was always cold air even though the heater was supposed to be on. It generally came on around 9:00 at night or in the middle of the night. It was odd hours. I logged in over the internet and did a service request on the 26th, which was a Saturday, and someone came out on Monday. We got lucky they had a cancellation. They went up and investigated, and it turned out that our unit has some kind of fan on it that, on its own, turns on and off when it's needed to do that. There was nothing wrong with the unit, apparently. It felt cold because it was cold outside.

My dryer was broken. Once you turned it on, it doesn't work. My wife submitted a claim to American Home Shield. A guy came with a new dryer and exchanged the whole thing. American Home Shield is very good.

The service could be better. I'd like to have more say in the service providers. I get service fast, but I would like where they say, "Of these providers that are available, which one would you prefer?" or something. I've had service people come out before I had American Home Shield and I thought they were top-notch people. I feel like I get what's leftover through American Home Shield. I don't think they go for the best providers.

The guys that came out fixed the issue quickly. It was the capacitor that they replaced. They sent me a quote for if we wanted to replace the unit, which we don't want to right now, but sending the quote was nice that they offered that. They went above and beyond what they had to do. I'm happy with the service.

I would recommend American Home Shield. The service guy who comes out is very professional. He always shows up earlier than scheduled. He's very courteous as the lady in the office.

The dishwasher needed some replacement parts for the top pullout rail. American Home Shield sent AG out. AG took a look at it, ordered the parts, and got it repaired quickly.

All the vendors are good. It's just that they got to follow their rules. When they tell me my washing machine is going out and it's making a lot of noise but it's not impairing the function of it, so I have to listen to this loud noise 'til it's destroyed, that ain't worth crap to me. The tech didn't repair it and said nothing was wrong with it and that it ran.

My oven and range top both quit working. The claims process went well. AHS sent out a contractor, and he recommended they be replaced. There was a little snafu at that point because when I went on to my app for American Home Shield, it said that the cases were closed, but I still hadn't received any work or appliances. So, I called them and they said they showed there was an email sent for me to look over appliances and pick out which one I wanted, and I had never received the email. They verified my email address was correct, emailed me while I was on the phone with them, and it did come in. So I'm pleased overall.

The floodlights on the house were not working and they had to be replaced. The techs called within 24 hours and it was about a week before they could get me worked in the schedule. They identified the problem which was what I told them.

I had an issue with the type of faucet selected by the company that came out because the faucet that was selected had a deck plate in it and there is no deck plate on the faucet in my kitchen. I called AHS recently to discuss this and I had to decline that faucet. So now I'm waiting for them to get that decline notice and let me know what the next step is.

When we had the freeze, my unit had went out. I got American Home Shield after that. It started leaking from the faucet under the cabinet, and there was water leaking. The contractor came the next day. They were very patient and considerate that I went to a funeral. But I came back and they waited for me. The guy was nice and explanatory. They had to order the faucet. And he came back a couple of days later.

I was with AHS a few years ago and I stay with them because they’re getting better service people out. The plumbing companies and the different companies that are coming out are more “want to fix the problem” versus “do a halfway job.” The gentleman came out today for the washing machine. He didn’t have the part to fix it, so he ordered the part and had it mailed here. We rescheduled for next Saturday for him to repair it. He was very professional. We also had a claim for our garbage disposal. They fixed that within an hour. I also had a claim for the dishwasher and the gentleman did very good work as well. He fixed it. He was saying there was a part that had burnt out. So, they replaced that.

Well, I was burned again. First with First American Home Warranty and now American Home Shield! Stop wasting your time shopping around for these companies, they all put language in their terms to deny your claim. AHS is the worst of them all!! Paid the 100.00 deductible to unclog a PVC pipe from my sink, the idiot who came was going to fix it and he didn't even have a long enough snake to unclog, said he would have to call AMS to get another company out here to fix. Then my claim was denied. Called the next day to cancel with AHS next day, hold time was 50 min or longer and one person even hung up on me, and they charged me for two months after that. Thought it was cancelled!

We had the service of AHS for years. When I buy or sell a house, I make sure that I put the coverage in place. They respond promptly and have always had positive interactions. We liked our experience with AHS. Our furnace wasn't working recently. They sent out a guy to see what was wrong. He looked in the attic and told us we had a panel that was needed to be done.

For the evaporator coil in my house in Florida, I had to pay $1,100 for Freon for them to replace it. Within the week, it broke down. So, I paid another $100 for a new service fee for someone else to get back out there, for them to not work, for me to call back and have to pay $50 for the company to come back to come to fix it. But I like AHS all the way around. My other claims have been all right. The only thing that I would like to change is when it comes to sinks, when they’re leaking, that should be added as one of the things to get replaced.

My dishwasher went out and a tech from JNJ Plumbing came out. I showed him what was going on and he went to work. He had to come back out because he replaced it. Then, a few days after he left, the dishwasher was leaking so I called him back. He came out and he apologized. Something wasn't connected and he fixed it. I haven't had a problem with it since.

Other than the price increase, AHS has been great. I'm able to get really good service. From the day I started with them, every time I've ever called to say, “Hey, I have a problem,” they have someone out to me within 24 hours or sometimes less. Anytime there's a problem with any of their contractors, all I do is call and say, “Hey, they didn't do what they're supposed to do.” One time, by the time we got to the third person, my issue was fixed. This last issue was on the weekend. I called on a Friday, and somebody was out on Saturday.

I had a problem with the freezer on my refrigerator. First, American Home Shield called Sears to come out but they never showed up. When I called AHS, they turned around and sent another company out. And that guy fixed everything and everything has been fine. He was very nice. I’ve stayed with AHS because they have always taken care of stuff. Our heater, the air conditioning, and another went out. And they took care of all that. They also took care of my range top when it cracked. They’ve been really good.

I had an issue with my sump pump. But that didn't go well. The contractor put one in that I wasn't happy with, so they have to come back and do something about it. It's noisy, and I can't live with that. So, I had to put in an escalation this morning. Other than that, American Home Shield acts quickly and I appreciate that. I have them for more than one account.

I'm not satisfied lately. In the past, when something couldn't be fixed, they would replace it. Now we've been having an issue with the oven and they want to rebuild it. They said that, "Oh, we got another company. They said they'll order parts." The parts are out of stock, so it's just taking too long. I realized with the COVID, some parts are not available. But they should just replace my oven. They gave us an option to buy out. But the amount they're giving is ridiculous. It doesn't cover anything. Also, some of the contractors they deal with are not good companies. They have very poor reviews.

I filed a claim online, and the plumbing company responded within 24 hours. I put it in on Saturday then someone called me on Sunday and I had someone here on Monday. It was quick. The plumber knew exactly what the issue was, had it fixed within 20 minutes, and he was on his way. He serviced my thermostat. My hot water kept cutting off, so he had to replace some parts on my water heater. American Home Shield has been fairly responsive to my requests. I haven't had any issues, and the benefit of having them is I don't have to come out of my pocket for major expenses.

My refrigerator stopped working and a guy came out to assess the thing. He said it was my thermostat so we had to wait for parts. Then, another guy came and repaired it, and it works fine. The whole thing took close to two weeks.

Everything’s good, so far with AHS. Our first year was 700 and then we got the cheaper rate for the second year, so we continued on with it. Recently, the sink was backing up on both sides, and then it started leaking from underneath. The plumber came out and looked at it, and he pulled out a knife. He said it must have been in there for years, but it was stuck down in the drain. It took two hours for him to fix it.

The pump went out on the washer and American Home Shield referred me to a technician. He called, made an appointment and figured it out. He ordered the part, came back and did it very quickly. It was an excellent experience. AHS refers us to available service people and we don't have to wait a long time.

The process with American Home Shield is very simple, easy, and you do everything online. The contractors I've had have been really good. I've had a few things the last few years and everyone that I have dealt with was very nice, pleasant, and efficient. I recently had a problem with my garbage disposal. I called ny home warranty and they replaced it. The person that I dealt with was very good.

I've been very happy with the contractors that American Home Shield has sent out. Recently, the oven part of my stove stopped working. I called American Home Shield, and they sent a repairman out. He fixed it. A week later, it stopped working again so they replaced it. This is the first time that I had to have something replaced. My dishwasher went out shortly after I moved into the house 15 years ago. I called American Home Shield, and they sent a guy out. He fixed it and it's been working great ever since. I'm happy with what American Home Shield does and how they take care of everything. I’ve recommended them to other people all the time. For $75, I can have a technician come out, diagnose the problem and fix it.

American Home Shield's customer service quality is mixed. From the standpoint of their agents on the telephone, I don't like that they now have people that we can't understand. They outsourced it to different countries, and there were language barriers. I understand that they can't control the technicians that come into your house, but we do have more and more bilingual people and you have a hard time understanding them. On the customer service end, I've had people calling with their kids screaming. I can understand that better than not being able to understand the person.

A-1 Plumbing has been nothing but nice. I was very happy that they were very prompt. They were also very courteous and helpful. There was something broken on the sprayer in the kitchen faucet. They needed to order that part and a brand new faucet for the laundry room. We got the part and the plumber changed it. Also, the faucet has a little screen on the end of it and it had lime. I asked the plumber if he knew what I could do about it. He went ahead and took it off for me and told me to put in vinegar and soda. Sure enough, that did the trick. By the time they left, it was already cleaned. He put it back on there for me. That was not part of what he was supposed to do and he didn't charge me.

It's been a great experience with AHS. They fixed a few things of ours already. It's nice to have that peace of mind of being able to call them and only having a small fee to pay instead of a major repair cost. Recently, the techs came out for the first time and fixed the garbage disposal. However, it was leaking and it wouldn't work anymore after they fixed it the first time. I called American Home Shield and they said that there is a 30-day warranty. They went ahead and redid that for me. The techs were nice. They ended up replacing it because it was unfixable. It was awesome because now I can clean my dishes and not have to worry about scraping them in the trash and having a strainer to catch all the food. It definitely smells a lot better in the house, too.

I have very recently switched from a different provider to American Home Shield. A lot of my friends said that they have had very good experience with American Home Shield. They also cited a couple of instances where the service was good. I would rather switch with something that other people have experienced positively. Recently, my water heater was leaking from the bottom a little bit. The contractor informed me upfront what time they would come and came in right on time. The person who came in knew what he was doing and told me what he thought the issue was. I knew exactly what they were looking to do. He said that the heater has to be replaced because once it starts dripping, that means the tank has eroded. He said that he would need to put in a request for getting a part and based on the availability, he would schedule when to come back. It was fairly clear. He told me exactly what I wanted to know.

I had a leaking pump for my recent claim with AHS. The tech texted me and called me to let me know when he was gonna be there. However, when there's an issue, sometimes it's difficult to speak to someone from AHS that speaks English as their first language. It's difficult to get the point across.

I used American Home Shield a few times. I was assigned a contractor to come out and fulfill the job. In those times, it was done. One claim I had was for a faucet that would leak water even when it wasn't on. Even when I wasn't running any water in the house, I'd have water underneath the sink and all of the countertops. Instead of booking online and filling out all this stuff, I would prefer if I could have a number to call and speak to someone directly. Because maybe in that instance I'm describing my problem, it would relate to another service. I said it was a leaking pipe when actually it was a leaking faucet. If you speak with someone who's knowledgeable in what you're talking about, they would direct you or assign the right contractor.

The contractor for the AC came last week but they were given the wrong parts. It was a size 14, and they needed a size 16. They called me the day before yesterday and they said they got the parts now and they are coming on Thursday to fix it. I also had a claim for the stove and the microwave and it went well. The two burners of the stove were not working properly. Then the microwave was not warming up the food. Both of them were fixed already.

I've had two claims. I had one plumbing issue with my coolant connector to my new refrigerator. They had to fix that then the rekey company had to come out and do a little drywall in the home. The second claim was the air conditioner. The unit worked in December then on a warm day, I went to turn it on and it was broken too. Doctor Cool, the air conditioning company, was real good. Meanwhile, Dockside, the plumbers that handled the claim, was a little weird, but they handled the main problem. I've had a lot of other expenses that hasn't been covered, but American Home Shield covered a good portion of the air conditioner and of the plumbing. I was very happy with that. I also like that they handled my two claims quickly and efficiently. That's the way business should be done.

American Home Shield is not the worst company I've dealt with, but certainly not the best. Something they can improve on is following up on their end instead of me having to call them back. When one of my toilets wouldn't stop running, I had to call them about it because I filed the claim and didn't hear from anyone. Shortly after I called them, I received a call from the maintenance person and it was a positive experience. I just don't like to keep following up when I'm paying $80 a month. It's not the cheapest warranty plan out there. AHS also sends these "Hey, get this tune up, get this check-up" messages. I called last week to schedule a service for my AC units, but I haven't heard from anyone and I paid $150 for that. That wasn't even included. I'll have to make another call to see what the issue is.

When our stuff breaks, they get fixed through American Home Shield and it doesn’t cost much. We called them recently for our washing machine. The control panels failed. It took a while to get someone out here. Our area doesn't really have anybody who works with American Home Shield. The techs did a good job. They looked at it, told American Home Shield what the problem was, and American Home Shield ended up just replacing the washing machine. It just took us a while to get the check to reimburse us for buying the washer. As far as customer service goes, they've been pretty good.

The AC unit wasn't heating and it happens every summer. The contractor keeps saying that it's the controller on the wall and they take the control off the wall and do something. Then, they put it back and that's it. They've been here three or four times. Also, a repair up in the attic was done but we ended up getting a crack from that repair and water started leaking through the ceiling. My husband ended up replacing the pipe that was put up there. I just stopped calling AHS. Nothing ever gets done.

I mainly decided to get a home warranty because of air conditioning and heating issues. I wasn’t happy with my home warranty. I switched to American Home Shield but they've gone backwards a little bit lately. When there's a problem, somebody can come out and they may have that part in stock. The providers told me that they can't change the part because American Home Shield wants to send them their own part. It can sometimes add several days to a week to a fix that could be done on the same day. The only improvement would be to just allow the local providers to source parts if they have them on hand. AHS does not do that to try to save on cost. But there should be a good balance between saving on cost and long delays for customers.

Over the period of two years now, I like the service. I like AHS. I'm going to extend them. But then service request calls take so long. It's hard to talk to someone on customer service line. Other than that, I don't need to worry because I have American Home Shield. I don't need to chase someone for the service request. Whatever problem I'm getting, I just open service request and it gets addressed right away. But the wait time is very late, so that pisses me sometimes.

American Home Shield's rates were decent. They weren’t exceptionally high as far as what I could afford. I can afford maybe to scrape together 100 bucks to have a serviceman take a look at my dishwasher if it's not operating. And that's what I almost need to do next month because I'm on a fixed income. I'm retired. So I don't have a lot of money to work with. Right now, my dishwasher is accumulating water in the bottom of it and it caused a leak downstairs in the basement. So I need to have someone come in and take a look, but I wanted to wait until I had 100 bucks to apply towards that.

So far, so good. When the icemaker in our Samsung refrigerator was not working, a repairman came out and fixed it. I’m getting ready to call AHS again because my dishwasher won’t dry the dishes. It washes them but I have to get the towel out and dry it. I didn't realize they charge $90 every time they have a person come out but it's still a whole lot cheaper than having someone come out and charge $250 to look at it.

I like American Home Shield. They are very on top of it and accommodating. They're a good company so far and it’s way better than the one I have in my home. My other company that I do for this house is always questioning things and makes it difficult. When I submit a claim, AHS assigns a plumber and provides the number but usually, the plumber will call to schedule something once the claim goes in. A lot of times when you call a plumber, that costs you an absolute fortune. I had four different issues and they came and fixed them and it cost me $100, which is the deductible. I happened to have four issues so, I only had to pay $100. So, it was great.

American Home Shield has always been very easy to work with. Their claims process is simple. The prices are reasonable for what you get. It covers almost everything in your house. When you sign up for the warranty, you get to check off what you want covered. And what you can get covered is extensive. Part of it is HVAC.

So far, my experience has been pretty good. Our dishwasher quit working. The contractor came out, ran some diagnostics, discovered there were electronic issues, ordered the parts, waited for the parts to come in, came back out and installed the parts, and everything's been okay since.

I had a previous account with American Home Shield on a different home that I made a claim at that time. The contractor that was sent out was not able to resolve the issue that I was experiencing. They ended up having to call a different contractor who was also not able to resolve the issue. Despite the fact that my issue wasn't resolved, when I sold my home and wanted to transfer my fully prepaid American Home Shield one-year contract to my new home, I was not permitted to do so. Not only that, I was not permitted to receive any refund of the prepaid one-year contract at that time. That experience was predominantly negative. However, I was willing to give it another shot and sign up for a contract on my new home. The recent service for my plumbing stoppage was excellent. The contractor was able to resolve the issue very quickly and thoroughly.

I was getting ready to terminate American Home Shield. Because I had a claim and I paid them the deductible, and the contractor came out last Monday. And Wednesday, the contractor called me, “I’m not on American Home Shield warranty,” and asked me, said I had to come up with money out of my pocket. I said, “What are you talking about? Did you talk to American Home Shield.” I said, “No. They didn’t send me any information.” So when I called them, they told me there were some modifications made, and that I had to come up with $485 out of my pocket. It was, “Okay, so when was y’all gonna tell me that? And why should the contractor be contacting me instead of you all?”

I loved the tech that came out for the garage door. He was polite and very friendly. He was very knowledgeable with what he was doing and he answered questions. Everything worked out. But when I had a problem with my air unit, it took a long process. American Home Shield kept sending people out there and they weren’t getting the job done. Then they turned around and charged me a lot just to get it reinstalled again. I was out of my pocket almost $1,500.

American Home Shield was the best one and I signed up with them. The value of having it is when something breaks or goes wrong. That’s the reason why you get it.

The AC unit was acting up and we had to send out several trouble calls on it because it wasn't completely fixed. When the contractor came out, they fixed one problem, and then they left, and then it froze over. So, I had to put in a recall for them to come back out and see what was going on. There was another problem going on but it's fixed now. The tech was very knowledgeable. I've also had previous repairs. I had a claim for the hot water heater about two years ago, and it had to be replaced. American Home Shield is pretty on point. They send out a technician, the technician contacts you, and then he comes out.

I had two sinks that were leaking. The technician came to see what was the leak about and then she replaced the parts. From that moment, we don't have any problems. The way the technician came, greeted, explained, and solved the problem was quite nice. It was really good service.

There was a leak underneath the heater, and it was causing some issues. So, Express Plumbing came out, diagnosed it, and then, they filed the claim. They took pictures, and they replaced the water heater. This is the first claim I have with American Home Shield that something got fixed, but I like that they partner with local companies and that they give you an option to choose the company you want to work with. For the most part, when they assign someone, it's usually professional. So, I like that.

I previously had a warranty with American Home Shield in my home in Savannah, Georgia for five years then we moved here in August and one of the first things I did was take out a warranty. We used them one time on a washing machine. The guy came out and said that the issue was a small float valve and that he would order it and it would take a week. He then came out, put it in, and everything worked fine.

AHS gets people out there right away and they're also responsive. I also get to choose my deductible. I can pay more per month and have a lower deductible, or less per month and have a higher deductible. I had a dishwasher that broke a couple of months ago and it couldn’t get repaired because they didn't make the parts anymore. AHS offered to provide a dishwasher for me on their list, on their website, but I didn't like any dishwashers they had. They weren't the quality I was looking for. They offered a cash buyout to get my own dishwasher. But in order to get the money, I had to show them the receipt and the installation stuff from wherever I bought the dishwasher from, which wasn't made apparent to me beforehand, but wasn't a problem, because I replaced the dishwasher and I have the receipt. With my recent claim with Integrity Air, I had a condensate line that was blocked and they fixed that up in a heartbeat.

The AHS reps were great. However, I haven't had any follow-up. I paid for it, got the warranty, but I never was emailed a confirmation of coverage. Their follow-up could be improved.

I did a claim with American Home Shield and the guy who came out said that if the issue was the breaker, he couldn’t replace it and I would have to go and buy a new one. I could buy one from him too and he could replace it. But why would I want to do that if he was supposed to come and do the whole repair? That didn’t make sense to me and I was taken aback by his saying that. But then he referred me to an appliance company.

The problem is not with the contractor but with the fact that they can't the parts. AHS customer service has always been very helpful. They've come through for us on all of our requests.

My washer just stopped working. I did the claim to American Home Shield by phone. Their customer service rep was good. Sears came out to do the section and said that it was about three different parts that needed to be replaced. So, they just replaced the washer. They ended up having to come back because we had to order the replacement washer.

American Home Shield has good and timely service. My bathroom lights were strobe lighting. I already tried changing the bulbs, making sure that they were screwed and tight. It was still strobing. When the guy came here, he put the new light bulb in and it was fine. He just screwed the bulb in and it was good. He told me nothing was wrong. My electricity was fine. So, I paid $100 service call for him to come out and do what I already did. And there was no issue.

I've used AHS several times since moving into the home. Just having a copay or a flat fee for a certain replacement of a toilet is super convenient. The plumbers that came out for the toilet that wouldn't flush were fabulous. They did a great job. I highly recommend AHS. It's nice to have that peace of mind. It's like insurance for your home but not. It's for the little things, hot water heater, all that other stuff that comes along with buying a home.

They contacted me immediately with the contractor that would be coming out. The gentleman was very professional. He was able to resolve the issue and I'm very satisfied.

American Home Shield fit what I needed pretty well. Customer service was good and the purchase was easy. I recommended the home warranty to my mom.

The condenser, the big coil in the back, had a leak in it. Both technicians were really good. I like not having to put out a lot of money to go get a brand-new appliance. The service visits went good and our refrigerator is finally fixed.

M&H provided excellent service. They helped with my issue with my heating system and an issue with the display box. They had to come back several times to fix the issue. Everything is okay now. As far as American Home Shield, they have great service. They’re always helpful when I have issues, and they send people out to fix the issues.

There was a leak on the water pressure regulators where it comes into the house. It reduces the pressure down to 40 or 50 pounds. The same company replaced it last June of 2021 as extra work when they replaced the water heater. This particular device was not covered under our warranty. So we paid extra for it at the time. Prime Plumbing came, and the issue was just a small leak. It was just a drop every hour, and they said that their labor was only warranted for a month, which is a very short time. I've since learned that the part that they used has a one year warranty. But I don't think they knew that at the time. When it came to replacing it, the last quote they gave me was $500 to replace it. I complained to the plumber a little bit and to the person there. They said they could lower it to 400. But that was still too much money for a half hour job. So I haven't done anything. I'm just watching the leak.

Somebody is supposed to come back tomorrow to finish up the garbage disposal. But the guy that American Home Shield sent to fix my ice maker and washing machine is waiting for the parts to come, and I didn't realize that AHS ordered the parts. I thought that the company or the department gets reimbursed. It was this past week. The rep said AHS could take a while sending the parts so that’s frustrating. Everything else has been going fine. I just don't understand the process. It's taking too long. AHS was good in the past and my heater unit was repaired.

I submitted a claim online with AHS and they told me I was going to be contacted. It took them two days for them to contact me. This guy said, "I'll be there next day." He was a very nice guy, but he couldn't fix the thing. He needed somebody else to do the tile work. I ended up hiring a handyman and taking care of the whole thing and it cost me less than I would be spending with the plumber, the $100 fee and the whole nine yards. But the plumbers that they sent were okay and friendly.

I've had very bad experiences with American Home Shield. I had a massive water leak that flooded my whole yard. They sent five different people out there and none of them fixed it. American Home Shield sent two HVAC technicians and two plumbers. The plumber came in the first time and said it was the AC, but the AC guy came in and said it was the plumbing. It happened two times in a row. The final AC guy said, "Hey, I have no idea what it is. We're gonna send a home inspector out here." But the home inspector couldn't find the problem. I had to fix it myself. The city water department came out and we tracked down the leak and fixed it. But when I fixed it myself, American Home Shield told me that I couldn't. So then, I broke it again, and then they sent a final person out there that tried to not fix it but I didn't make him leave until he fixed it.

We have had a leaky kitchen sink most recently and initially, the contractor was very responsive. The tech came out very quickly and it went well overall. We got it repaired and then within that same week, it started leaking again. So we called back to try to get them to look at it again. But they never responded to any of my phone calls over a four-day period, which was a little disappointing. They said, “Oh, we didn't call you back because you need to call your home warranty for a recall.” I told them that they could have called me to tell me that because I didn't know. So the communication was a little poor. But overall, the service has been good. The technicians were seemingly knowledgeable.

It was in the late afternoon when I realized I had a problem. I contacted American Hoem Shield and techs were here the next morning. They got everything taken care of. It required waiting for an air conditioner condenser to be delivered. Because of the delay in shipping, it took about close to two weeks to get the product in. I was among several customers who were waiting for products to come off a ship someplace. Once the product came in, the issue was taken care of within 24 hours. I had a very good experience with this contractor and I would use them at any time and refer them to anybody.

I used American Home Shield and the service was good. There was no fighting. I made the request and they got a plumber out here. He was a good guy. I liked him. He was on time, efficient and fast.

My first claim was fast and easy. It went great. The guy who fixed the dryer was very professional. He answered every question I had. The spinning on the spinning motor inside the washer was broken. So they had to replace that. I appreciate AHS's customer service. They're very friendly when I call in. I'm having a great experience with them. So I'm definitely sticking around. I would definitely recommend them to my friends and family.

The hardest thing at first was because of how they outsource a lot of their work, so a lot of times, I get people from different countries. They get tired of me saying “Excuse me? Excuse me? Excuse me? What did you say?” But other than that, I have no problem. AHS just sent a plumber because one of my toilet bowls wasn't working properly. After the plumber fixed it, it was still making a sizzling noise so I called AHS again and somebody got in touch with me that same day. The contractors were courteous. They asked if they needed to put on shields on their shoes. Plus, they had masks on. However, AHS's response time is not cool. When I put my requests in, they already snatch my $100 from American Express in the blink of an eye as quickly as I get service. But the best thing about AHS is that I don't have to stress about it when something breaks down.

Our AC would blow on, and it was working, then it would blow hot air. I put a request in to have it serviced, and American Home Shield was responsive to have a technician assigned to the job. Stellar Air reached out to me, then I reached out to them and we coordinated a time. The tech came by the house and topped our AC off with Freon. It was my first experience with American Home Shield. According to my conversation with the person from Stellar Air and even a bit of conversation with American Home Shield, if the system's old, there has to be at least three attempts to come and check it out and make sure, “Yup, we feel it's old.” Going through a bit of time until there's a determination that the system needs to be replaced would have to happen. Same thing with any appliances inside the house.

Two years ago, I had a leak in my garage that was from behind the wall. A tech fixed it and two years later, here it is again in the exact same place. I called AHS again and said, “Please do not send that same guy out that you sent before.” The plumber they sent the second time was very professional. He took something off the pipe that the first guy hooked up from the last claim. He said, "What's this? I've never seen this before." and threw that thing into the trash. So far, everything has been good except with that issue that they sent out the first guy.

A microwave didn't work, and the plumbing clogged. With the microwave, the technician was so good and he was friendly. I am staying with American Home Shield.

I happened to read some good reviews about American Home Shield and I got an online discount code. The signup process was pretty simple online. I saw the feature, the function, and the benefits of the warranty. I went with the platinum or the top coverage. The only thing I didn't get covered was my TVs. Overall, American Home Shield is transparent. I recommended my father to get it and he signed up for it.

AHS is a good company. They're worth trying out. Their price was also good. They've handled all of my claims in a timely manner and were able to answer all questions. The tech that came out for my claim was very good and professional. He explained everything to us about what he found. He also stayed in contact with us as we were waiting for the next step.

I have American Home Shield and I have where they come out and service your air conditioner. The guy who came was okay, but he didn't stay as long and that was concerning a bit. Also, I've never heard of them before, so I was leery about that. On the other hand, I had an issue with the toilet where my fill valve was not filling up, and Honesty Mechanical was great. It didn't take long for them to come out, and they were pretty fast and efficient with the repair.

I used to be with a different company but I wasn't satisfied with them. So now, I'm with American Home Shield. They were recommended by my family and they said it's better. American Home Shield sent me a contract in the mail but I haven't read it. But my family used them and they told me that it's good.

There was water leaking from the water tank. I just noticed that it was on the ground, and it started leaking into the drain. I submitted my claim with American Home Shield on a Monday and the contractor was there that week. So, it took three days max. The tech came, took some pictures and diagnosed the problem of what he needed to do. He was inside the property 15 minutes at most. And when he came back the next day to install the product, he took less than an hour.

American Home Shield is a great service to have and I have recommended it to my friends who own homes. I had it a long time ago when I first bought my house. Then I moved around and in 2020, I restarted an account and they're really, really good for me. The claim with my furnace went really well because not only did they do their job well, but I was in the hospital for an emergency for five days, and they were able to work around that and work with me. They were able to rearrange and pick a better time after I was released, so I was very happy about that.

Terrible experience attempting to get my home heating system repaired. First called contracted damaged our system and after several calls a second opinion contractor has come out to look at our system and we have been denied coverage. The company doesn’t seem to understand that the first contractor caused the damage and attempting to talk to customer service is a horrific experience. They can’t seem to understand the problem and they only read from the script they are given from either their own report or from the contractor.

I sent in a claim for a dishwasher that wasn't working. It would go through a cycle, but the dishes weren't clean. There was no water coming out. After the cycle, the soap was still there and dry. I put in a claim at about 10:00 at night, and then the next morning, the contractor showed up around 11:30. That was a surprise because I didn't expect that. I expected them to look for a part, and then order parts, but the tech had the parts with him. Overall, my experience with American Home Shield has been very smooth. I'm quite happy that they quickly responded.

We had a front load Bosch washing machine that had a leak, and the service was very good. The guy came out, and we were the first people of the day for him. He rang the doorbell, came in, assessed the situation, and fixed it to my satisfaction. There wasn't anything wrong, but he explained what was happening. From that, I've been able to take care of it and it was all good. It was the way that the machine goes together, so all we have to do is monitor what's going on and make sure a certain part of the seal is kept clean and dry. It's just a maintenance issue. We were worried about the machine, and now we're not. It eased the mind of the main operator.

I did a claim when I had a leaky bathroom faucet. Then within a day, the contractor came and repaired it. Everything was fine. It was a really good experience. The tech was knowledgeable. He was in and out in 15 minutes. He was great. I’ve been with American Home Shield for about four years now and I like their service. They come out quick and get things repaired once you pay your deductible. The contractors were always very professional. Whatever the work order was, they get it fixed with no issues.

American Home Shield has replaced some things that needed to be fixed. There was a problem with our fridge. Our fridge isn't that old, but part of the water and ice system was messed up, so they fixed it. So, certain fixes have been good and made sense. When the toilet was clogged and had a leak, the tech fixed both things. Everything got fixed up fine. But the HVAC system has just been a Band-Aid over and over, when it's getting older as an overall system and it's getting to the point where we just want it to be replaced.

The compressor in our refrigerator went out, and it ended up that it couldn't get fixed. American Home Shield covered the replacement value of the refrigerator. But we haven't received it yet.

I love American Home Shield. The tech that came out could not repair the refrigerator so American Home Shield is gonna replace it.

With AHS, I like having the security of knowing I can have my appliances repaired. They had a bit of a long repair time to come in for my washer, but I understand that last-minute stuff. Unfortunately, the machine ended up being totaled. I had two different people come in, and both times, I had to pay $100, and now, the machine is just dead. So, I'm getting a replacement. The techs were all fine and polite.

I did a lot of hunting around searching, and the guy from American Home Shield offered a really good deal. He was nice and friendly. He didn't try to make me feel pressured into something. He told me I was welcome to call back in to make a final decision. He explained exactly what was covered and everything that will come with the package. I signed up on the website. The purchasing process was really great. It's really easy to understand and detailed in what's covered.

I called American Home Shield about the AC. A guy that came out, and he was great. He was friendly, went to work, did his job, got it done, and left. The air conditioner is working just fine.

I'm going through something with American Home Shield now. S & S Appliance Parts & Service came out and said that the damper was stuck open. Because it was freezing, it caused the damper casing to crack so water is leaking all over my floor. This has been doing this about almost two weeks now. I'm getting water every day and every night. When I get up in the morning, it's wet. When I come home from work, it's wet. Even though I got stuff down, it's drenched.

I went through three customer service reps and the one I got a second time was not good at all. He left me on the line for almost half an hour. But the first and the third people were very nice and prompt. I had York Mechanical come out for a dust pipe on the roof. It took a process to get them out but when they did, they did a fantastic job.

It's usually a lower cost to have AHS contact somebody and have them come out. I had an annual checkup on my unit and I have some water on the floor that I'm concerned about. The techs were very professional. The older guy was very knowledgeable and he knew where to look and what to look at. The heater is fine. But there's a leak coming from the chimney. So I need to get that checked on.

The lady that I talked to went through the coverage very thoroughly. She explained the ins and outs, and if there was an issue with X, Y or Z, what was covered and not. She told me that if I needed to make a claim, I could call or go online. It was a simple process. She was very helpful and she even made sure that everything went quite smoothly.

I tried to do my claim online, but there's no particular spot for the plumbing to explain what was going on. So I called AHS instead and the person that I talked to gave me the contractor's name and number. So I called them and left a message. Then they called me back a day or two later. The contractor was very good. They didn't call me back right away. But when they called me, I was available the next day that they were available to work. The guy that came out was very good. He did the job very well. Everything is good right now.

I did a claim on a dishwasher and they did it very quickly. The sub they hired was very professional. They also covered an ancillary item that we had with the actual plastic pieces on the upper shelf of the dishwasher. It was a very good experience.

They have always been very prompt. The contractors so far have been very good. They resolved the issue. They were very informative and they told us what exactly needs to be done. So for all aspects, the service was very good. When I sent in a plumbing claim, the problem was immediately resolved. The technician suggested what was the next step, why we might be facing this problem, and what were the remedies we could take. He was very considerate.

I love the service. It's fantastic. I was very hesitant when I first joined AHS. The plumbing thing happened and I wasn't happy completely. I did another plumbing thing and the last guy who came out did a beyond fantastic job. So the people that AHS is getting are very good. I am very happy with my service. So I'm thrilled. When I call to file a claim, I press a button and it's automated. I hate it but it's fine. I've also done the claims process online and it's very easy to do. I press a button and then I'm charged. Last time, I was charged for plumbing twice and I really hope that they reimburse me. But I never checked.

The sign up process was pretty easy. We ended up getting another account for the house that we moved into. So we have two accounts with them.

My AC unit was on emergency heat, but it didn't work either. So the contractor came out and fixed it. I had another problem. They came right back out and fixed it. It was on time, took care of the problem. Having American Home Shield is a peace of mind. I'm very happy.

Some requests sometimes take a little bit long time once the contractor is assigned to the task. But I'm enjoying American Home Shield because they are responding to all my questions and requests on time. Overall, it's good. I like it. My refrigerator had multiple defects and the service was good because the contractor did good repair.

Four months ago, someone was supposed to come and fix my hot water heater. At that time, American Home Shield sent out a man who was coming for the furnace. He wasn't coming for the heater, but he told me that they had to order a pipe for the hot water boiler to work. Four months passed and I never heard from them. I called back and they told me the guy never even put in the order. When they tried to send somebody, it took almost another month. I kept calling, and he never called back to me to tell me about my heater down there. When the repair man came, he did it so quick. I said, "How you do this this quick like that?" He said, "Because I cut the pipe off." He didn't do it right, and now, my water pressure is down.

So far, it's been good with American Home Shield. My oven was smelling like gas when I turned it on and we got that fixed thru them. But when the person was there fixing it, he scratched my cabinet doors and said somebody would get ahold of me last week to get that fixed but I never heard anything. I called that appliance repair company yesterday and today. Today, I finally left a message but haven't heard back from them. On the other claim, our hot water heater kept shutting off. I called American Home Shield on Friday and there was somebody there to fix it within two hours.

American Home Shield said my refrigerator was deemed unrepairable. But it has only been five years. But my understanding of the warranty program is they replace it with the same value of the one I had. And when they say the same value, they meant depreciation, the same value that it was five years ago. That was not my understanding. However, I was wrong. I called AHS back and told them I needed more money because I could not come up with that $700 that would be the difference for the exact refrigerator. And the rep said, “Well, let me see.” She gave me more money. And I thought, “If I hadn’t been complaining, they wouldn't have given me that more money.” There are some people not like me, and they would just accept what AHS would say and take the lesser amount. But in this house, I could not afford that.

American Home Shield's contractors have been very good. The people that come out usually wear their masks and they come to the house and introduce themselves. They call ahead of time because that's been scheduled, and then they come in and they get right to work and take care of it. They're professional in their manner, but they're also knowledgeable.

Whatever I ask AHS, they send somebody and take care of the problem. A recent claim was when All Hours Emergency Plumber came out for my shower that was leaking behind the walls. The plumber came and fixed the cartridge on the handle of the shower and then he had to get some other contractors to come in here and take the shower apart. They put a purifier in it and made sure there was no mold and mildew in the house and all that. They took care of everything.

The garbage disposal stopped working. I sent the claim on a Friday and the contractor came out on a Monday. It took them 30 minutes to fix it. It was good.