American Home Shield Reviews

Most recently, we had an appliance that needed some work. Proficient Appliance Repair did a good job, although we had to wait a long time for the parts to come in. We're very satisfied with AHS and with the people that we've encountered. I’ve recommended them to people that I work with.

I had a claim for my stove and my dryer recently. They fixed the stove and they could not fix the dryer so they paid me if I wanted to get it on my own. It took over a week, though, because they ordered a part, which they did not get. I wish it didn't take so long but I'm good.

When we first purchased the home, they didn’t do a very good job for us with the air conditioner. It failed and their solution was not very good. We were very disappointed. Recently, we had a refrigerator that had a problem with the icemaker. Mr. Appliance's guys came and the owner called to give me the update of what was going on. He said, "I'm sorry. There's nothing that we can do to repair it. We told American Home Shield that and they'll be getting back to you." We had to buy a new refrigerator and AHS is gonna offer up some payment.

The stove wasn't lighting, and the tech changed the igniter. He was very good, polite, and professional. I called the claim in to American Home Shield on a Friday when I did it. On Monday, they got right back to me. I had a misunderstanding at the beginning, but we straightened that out. So far, American Home Shield has been up to what they say.

I've had American Home Shield for a while. I had them with my previous house, which was five and a half years. This house, I've been here almost two years. The contractors that they have are better than the other competitors. Recently, I put a claim because the toilet was clogged. The water was going down slowly. I don't know what the plumber did, but the toilet ended up flushing slowly again. I ended up calling back Friday, which was the next day and then the next plumber, still the same company, came out that Monday and did whatever they needed to do. Since then, haven't had any problems yet. The first one did a quick resolution because it went back to the same thing within hours. But the second one did a thorough investigation.

The icemaker died in my refrigerator. Submitting the claim was easy. It was a simple process. He took care of it quickly.

The AC was not working. American Home Shield's claims process for it was very smooth. The tech was so knowledgeable and very punctual. I was happy with the experience. Until now, AHS is very useful.

The shower upstairs was clogged up. It didn't drain. First, I did a claim to American Home Shield online. When Discount called me, they told me that I had set it up wrong because I put a leak, but I put the drain. So then, I had to call in to American Home Shield because Discount said they couldn't do drainage for the bathroom if it was not a leak. So, I had to change the order.

I’m very well satisfied with American Home Shield. I have referred them to several people. The tech that came out recently was very professional. The hose that comes out of the air conditioner and goes into the wall was broken. While he was here, I had him change out the thermostat which I paid for myself.

So far, American Home Shield's response time for getting service out and then fixing all our issues has been good. United Air Temp was really good with their response time and the follow-up and the customer service that they provided. We've had American Home Shield for several years now. So we were very comfortable with them in providing the service. They give us better coverage. This is coverage that a lot of home insurance companies don't have. So that's very less hassle for us to look elsewhere to other companies. What American Home Shield offers align with our needs.

There was a switch that was not working, and after the guy came, he told me it was not set up at all. It was not covered by the insurance, and I had to pay more than $300. That is costly, but the problem got solved and that's key. Having American Home Shield is helpful. Sometimes it's a little costly, but the outcome is good.

My client has American Home Shield as a home warranty. I purposely put my number instead of the tenant's to see when they were gonna call me, and it took nine days, and I had to call back to see what happened. We changed the plumbing company to another company. So, the other one took care of the issue which we had. I am the one who is managing it, and I told my client, "Change the home warranty. This is really bad." It takes me hours to get ahold of them.

I did a claim to American Home Shield for an air conditioning and heating issue. Piedmont did a good job. They came out, got the parts, came back and fixed the stuff up.

The garage door opener was not working so AHS sent Colorado Overhead. They examined what was wrong and then they had to order the part. They came back the next week and fixed the system. I love AHS. They've kept their word and sent very good technicians who were very knowledgeable. They let me know the $100 service call fee upfront. I enjoy working with them.

Everything would come on in the microwave except for the actual microwave. I put in a claim and that same day, somebody was assigned. The guy came within three days and replaced a component of the door that had gone out. My dad said the guy was polite.

The service has been good. My air conditioner wasn't working, and I got it fixed. The claims process was simple and fast, and when the techs came, they did their job and didn't take very long. The home warranty appears to be a good product that does what it's advertised to do. I've had three previous claims, and a couple of them were related to HVAC. It would have cost me hundreds of dollars more if I didn't have the home warranty.

My recent claim with AHS was for my refrigerator. On the top, it was freezing and it wasn't getting as cold as it should have been. The next day, the techs came. It was wonderful. Everything is working perfectly now. Having AHS is money-saving. Even though you're paying by the month, some of those repairs are really costly. They were also fast and professional. Somebody even video called then got everything that was going on before they submitted it to the technician.

We had a service for the AC unit recently and the tech was informative and polite. We like AHS's service, so far.

When my air conditioner failed, American Home Shield sent a representative from Royal Flush AC & Heating. They had to go get the parts and I had to wait four days before they would approve me getting it fixed. They approved for me to get it fixed but I found out that my air conditioner was not working again the next day. One said that it was some of the pipes had come out of the hose. They didn't put it in right. They told me the drum was dirty. I had to pay 299 for that because American Home Shield did not cover that. It was terrifying to me to even think about what happened with that because it made me very nervous. I was wondering if they were gonna fix it or if they were gonna give me a new one. It seems like they like to do the patching and pay the 125 instead of saying I need a new air conditioner.

American Home Shield sent ABNation for my pool pump. It was leaking, and they found a way to fix it quickly within 24 hours. They were here within two days of me doing the claim. They did a great job. As far as keeping AHS, I like that I don't have to do the research on technicians. I like just being able to file a claim and they send me the right person. I also like that everything is online. All the information is right there on their website. Other places are not like that.

It took a little bit longer than I anticipated to resolve my issue. I had a claim for the dishwasher and we had somebody come out. They ordered parts and had that person come back and install the parts. But the dishwasher kept doing the same thing. AHS pushed it to a new third-party company. The tech came out and that particular person did make a mistake. I had some water leakage that didn't do any damage, but it was very shocking to me. On the fourth visit, they sent out the supervisor of the third person and he resolved it. He found the issue right away and fixed it. All is well. Also, AHS's customer service is really good. Their representatives are very detailed, accommodating, helpful, and professional.

I did a routine checkup to make sure the heating and cooling were fine. I did a claim through the American Home Shield website and it was super easy to navigate. This home warranty is user-friendly. I've used them multiple times before and it's very simple. The contractor contacted me multiple times and gave me a date, and the number of the actual person who's going to come. the contractor was very professional and they provided what they promised. I'm very satisfied.

Over time, American Home Shield has really gotten a whole lot more expensive than it used to be. But makes good sense because eventually stuff breaks and you got to get it replaced. Then, if you try to book your claim online, it throws your appointment way out. But if you call, it can get scheduled more quickly but it’s very hard to understand the people.

It's been a good experience so far with AHS. It's very useful for me being a first-time homeowner. I was having issues with my heating system and the techs solved the problem.

I'm very happy with AHS. It's perfect. The techs came to fix my garage opener recently and they did very good work. They changed the belt and now, it's perfect.

I initiated a claim for the water heater through the website and then I called once I got the number. Then I followed up with the vendor as to when they were coming. Initially, they have scheduled on Saturday, but that came up with additional charges. I said I'm okay to have it on Monday, so then they said on Monday. The service was pretty quick. The two guys that came up were very good. Everything has been okay since then. I'm very satisfied with the service.

There was a drip in the shower, which ended up stopping. I did a claim to American Home Shield. There was something else on the ticket, too, in the other bathroom, but I never heard back. The plumber who came said that they would be contacting me, but they didn’t. The communication with the plumber when they came was off originally. That was a little challenging, but other than that, the service was pretty good.

Sears came out for our dishwasher. It would run then quit. And sometimes, when it did go through the cycle, you open up the door, the dishes are all wet and not very clean. The computer and the control panel were not speaking to each other. When the contractor came out, when they reviewed it, the first guy that came just ordered the brain box. The second guy came and he was more familiar with dishwashers. He said, “Well, your control panel here is bad also. I’m not gonna put the one in without putting the other one in.” We had personnel in the house before we did that did a poor job of putting the screws back in. He said, “I won't do it unless I do it right.” So, he came back a couple of weeks later. And all the parts that he needed were sent to us. He was there for a half-hour and he was done. And the dishwasher has been working perfectly. I'm very happy with American Home Shield and I have no intentions of going any place else.

I had a spoon in my garbage disposal and didn't know it flipped it on and it broke. The guy came out within the next couple of days and took it completely apart. He saw what was wrong and said I need a new one. It was a Tuesday when he came and he said he wouldn't get a replacement until the weekend, which was fine as long as the water will drain out. But he called me Thursday morning and said he had a replacement. He asked if I was home and he came and installed it. It was a great experience.

The sink in the kitchen was backed up and started leaking all over the floor. It happened on a Saturday and we put the order in with AHS on Sunday. The contractor was out here that Monday and they took care of the problem.

Two toilets weren't running correctly. The tech placed a seal in one and then replaced the inside of the other one. He was able to fix things that day. With AHS, I like the convenience of knowing that I can just do the claim online and get somebody here pretty quickly. The process was quick and easy. The people who have been out are professional. They order the parts and get the problem fixed.

American Home Shield sent Path Appliance and they repaired my dishwasher. They ordered a part, and then the tech came back about a week later. He fixed it and now, it works fine. I was pleased with that. Overall, American Home Shield did everything they were supposed to do. They're really good at what they do that's why I stayed with them.

I had some issues with my AC and it was a bit long process. The most expensive part of the unit needed to be replaced and they hemmed hawed around trying to figure out whether they were gonna approve it or not. It was August in Texas without an AC for a month and it was horrible. They finally agreed to pay for the compressor and it got fixed. But not too long after that, I got something in the mail saying that they decided that they weren't going to cover it. I never heard anything back from them. That was really frustrating. Every year with the AC is very frustrating to try to deal with them because they would cover some parts and not other parts. That's kind of been a theme.

Our furnace wouldn't kick on and off without us turning it on and off. The tech came out the next day and replaced some kind of tube. Our claims experiences recently have been fine but there were a couple of times several years ago where it was not great. There were some things that were not covered or they kept repairing until it was dead.

I had an issue with the compressor of the AC. I did a claim online and it only took a few minutes to do. Then I had to call AHS but it wasn't too long either. The response time from Doctor Cool was pretty quick. They were very friendly. They were very kind to even tell me what was really going on and what they did up there to kind of have an idea of what the process or the problem was. I got my issue resolved. The tech even told me about the fact that the AC unit was a little bit older. It might be in my ideal situation to either upgrade or just keep an eye on it. He told me that there might be a future problem, but it's something that's simple that I could do. So he was looking out for me. I really appreciated the little extra tip.

American Home Shield has been very effective at getting contractors out and getting things done. My air conditioning unit froze over, thawed out and then spilled over. The timeframe was very good and the contractor was very effective. They came out the next day after AHS called, and they realized it wasn't a plumbing issue. So, they referred my claim to the air conditioning people who came out the following day, which helped us immensely.

The people that came out through American Home Shield were good. They had to replace my gas stove. They brought it last week, but they were having trouble finding somebody to connect the gas. The line is already there, they just have to connect it, and that’s what they're coming back for today. I didn’t get the stove that I wanted. I thought I was getting a convection oven but they didn't have any that were in stainless. I got the other features that my gas stove had, but it does not have a convection oven.

The plumbing had a leak that was flooding the area under the sink and the faucet's handle broke off. The plumber sent did a good job. He was very friendly. Having American Home Shield, there is convenience to call to get things fixed and assurance knowing that it won't be terribly expensive. The co-pay could be lower though.

The fan that was installed by the previous owners burned out. I called Home Shield and they immediately sent somebody out. It was like the next day, I had someone out here, which was surprising. Then it was determined it was burned up. They didn't have a fan in their truck that was equal to the one I had. They said, "We'll give you like a $70 buyout for the fan, and then you can go purchase your own." That was exactly what I did. I haven't called Home Shield yet because I haven't had time, but I'm supposed to get like a $70 buyout for that fan.

The refrigerator door was sagging and I couldn't close it. There was a gap also where it wasn't sealing correctly ‘cause it was cockeyed. That claim was on a Monday and the first vendor couldn't show up until Friday. They sent another vendor who couldn't come 'til Sunday. So I called American Home Shield and said, “Can you give me a different vendor now?” And that vendor came the next day, and he fixed it.

A tech came out for our claim and was supposed to have been with appliances. I paid $100 when American Home Shield sent someone out. It turned out the issue was not my washing machine so a plumber was sent out. The plumber came out unequipped and he ran something down the drain trying to unstop it. But it wasn't the right one. He was gonna have to send another plumber back, which never showed up. He was supposed to have replaced the garbage disposal. He said it was filled up with something. That was on a Friday. On Monday, I called and nobody showed up. I was very displeased with them. I couldn’t even wash my clothes until they resolved my problem.

I don't need to worry about my appliances breaking because if they do, AHS covers it. Although I had a situation with my refrigerator and it took a very long time to resolve. There was a language barrier when dealing with the customer service reps. But the techs were fine and they resolved the issue.

I had the previous owners of this house roll their American Home Shield warranty over to me. They had an older 1920 style boiler downstairs, and I wanted that covered. So they covered that and also the pipe. With the boiler, it makes me feel a little more secure to think if anything happens, it would be a big deal. I just had to have them come and fix a couple of things. So, it was great. I've used them throughout for plumbing and stuff too. But this last plumbing issue I had, it was really great to have them. The plumber that did come was really efficient and knew what he was doing.

I requested two services and those are very minimal. It took the contractor less than five minutes to fix the job. But overall, the call response was awesome. I was impressed. One problem was with the dishwasher. It was something that was stuck in it. So, the tech just cleared it out and helped us understand how to clear it in the future. In that way, it helped to understand a bit of dynamics of how to take care of the things ourselves rather than inviting every time a new repairman.

Some services of American Home Shield are done well. I recently used them for my washing machine and the customer service rep was excellent. She was true to her word and she got me the contractor that I requested. She called back to confirm it. It was a delight to have that experience. The contractor did a great job. I've had them before and I knew that they would assess the problem accurately.

My garbage disposal wasn't draining, and it was backed up and starting to smell. The tech came out, was on time and got it repaired relatively quick. It started leaking, and he said that I needed a new one. American Home Shield gave me 200 and some dollars and I went on, got it done and the new garbage disposal started working right away. Everything went good. I had AC and heat issues before as well, and AHS's customer support was good. It was really easy to follow.

My faucet was leaking. The techs had to replace the handle. They just had a hard time with that because they had to take the handle off to get to the faucet. So they had to do some cutting and there's a nut or something to take off. But the replacement wasn't installed properly. Now, there's an aesthetic issue. Other than that, AHS is definitely worth having. It's better to pay that $100 deductible than to pay a couple of thousand to get something fixed.

I call American Home Shield when I submit my claims and I've never had a problem. In the past, we had an option to choose somebody. But in my claim for the garbage disposal and a toilet that we couldn't get to work, they just told us who was gonna be coming out and that the guy has my number and would be contacting me. But we haven't had any complaints with the contractors. We love AHS and we recommended them to our neighbor the week before and they called them and got a contract with them.

The hot water heater was leaking. I contacted American Home Shield by phone to let them know. It was a 10-day wait for someone to be out here, but it was still a timely manner. They replaced the water heater. I'm satisfied.

American Home Shield has been pretty good so far. I just recently had a problem that they rectified. So, I'm satisfied with it so far. The techs were good. They pretty much stuck to their schedule. They kept their word on when they were coming over. They turned out to be dependable and knowledgeable.

My recent claim with ACT Appliance was wonderful. That was very fast. I had done something to my filter when I changed it, and it wasn't working. My son-in-law came over and he said he thought the thing that resets the new filter wasn't working. So, I had to call American Home Shield. The tech came out and worked with it for a while. He was a very nice gentleman. I had a new filter, and he said, “Let me try that.” He put the new filter and it worked beautifully. They took the money on my Venmo. It’s very easy to pay. So, I was very happy with that.

We had a storm. First, it started with the breaker and then it started blowing the GFI in the garage. It was fairly easy when I submitted a claim online with AHS. Four days later, the tech came out, which was quick. It was seamless. When the tech got there, everything was working fine. But he pointed out a few things. He ended up being correct. So, it was a good experience. He wasn't able to fix it because it wasn't part of the slab. But he was able to give me some options that I could do to get it taken care of. Everything's good now.

My garbage disposal was leaking, and it was replaced because of a crack that it had. Keilly's Plumbing also fixed the tubing so it would fit under the sink. Overall, I've had a good experience with American Home Shield, and I would highly recommend them. I like that whenever they come out, they take care of the issue. The subcontractors that they work with always seem to be pretty good.

A contractor had to come out once before and my heating unit quit working again. The techs they sent were very informative. They let us know what was going on. Whoever fixed the unit before didn't know what they were doing and didn't secure it enough. So every time it went on, it vibrated and broke off. AHS was good. We got our issue fixed and it's great.

My blower motor was making a noise when the HVAC unit started up. The contractor worked around with me. They had to order a part and it came a couple of days later. Then, they came back. It was awesome and I would recommend them. They were 100% great. AHS has been awesome. So far, the first claim was easy. The second one we've had, it's been troubling. The plumbers two weeks ago said they'd be back in a couple of days but they haven't shown back up or called. Every time I call them, they say it's just processing. But it's not American Home Shield, it's the contractor. AHS is worth it so far.

Two weeks ago, I used American Home Shield's services and the experience was great. The claim was for my garbage disposal. I went on the website to submit the claim and they sent me a link. When I clicked on the link, it took me to a video where I can troubleshoot my issue before submitting a claim. If I wasn't able to troubleshoot it on my own, then I would submit the claim. So, I went ahead and submitted the claim because I couldn't resolve the issue on my own. Within two days, a technician was out here to fix the issue. He was professional and quick and he was able to tell me what the issue was that was causing the issue with my garbage disposal not working and what to do the next time should I have the same problem.

I was very hesitant to sign up for American Home Shield because I thought everything is so old and they are not gonna cover things or it's going to be prorated. But that wasn't the case. When my furnace went out within a few months of getting the insurance protection, I sent in a claim. Everything went just as they said it would. They sent out a person that could deal with the problem and did an assessment. He said the furnace had to be replaced as it could not be repaired. American Home Shield paid 60% of the cost. I knew that there was a cap, so that didn't bother me. My payment is $53 a month and the cost of this furnace was at least $3,500 that they paid for. I had my furnace replaced and there was no problem.

I have mixed emotions about American Home Shield. The last transaction that I had was for my microwave, and they ended up buying that out. They're going to replace it but that's been over a month ago, and I still don't have a microwave. I think it takes too long. You never get to talk to anybody in the United States, and they always tell you that they're going to address your issues, and then they never do. Also, I would like to see them stop raising their rates. I literally was going to cancel my service with them this year and they ended up giving me a little incentive to stay. If they continue raising their rates, I am likely going to go somewhere else.

There is one contractor with AHS "AT Appliances" whom I review in yelp by providing the pictures and facts. My 7 years old front loading Samsung washer started shaking because its Spider and Drum (made of iron) broke in 2019. They said I damaged it by overloading and AHS denied my claim. After struggling with AHS, they offered me the another contractor with second opinion. He opened the washer and shown me stating that the spider is damaged because of corrosion, normal wear and tear resulting in normal rusting and weakening of the attachment. The washer part (Spider and Drum) which got corroded and broke due to aging over the use of the last 7 years. This can be used for the review. This was absolutely not a case of overloading like AT Appliance and AHS authorization officer accused me of.

The dishwasher wouldn't drain and I tried to submit a claim to American Home Shield through the computer but it wouldn’t work. So, I did it over the phone. And if I tried to call the company name that they gave me, all I got was a constant busy signal, so I couldn't do anything about it. The repair guy was okay. I had a garbage disposal installed and whoever installed it didn't take the plug out so the dishwasher could drain. So, I paid $125 for nothing. I asked if I could get a refund and the guy said no because he had to come out. But that was fine, it wasn't his fault. The person who put the disposal didn't do what they were supposed to.

American Home Shield is easy to get ahold of. I make a request and the repairman comes out. I have it on my home, my main home and on my mother-in-law's condo, and it's working perfectly. My microwave stopped heating any food or liquids and the contractor came out and did the initial assessment. They determined that there were parts needed and they ordered them. The parts came within a week and they were back on the 12th day, and installed them. The microwave is working perfectly now. The contractors have been great. I've been using Bay to Bay since I got American Home Shield here. There was a claim on plumbing for my mother-in-law's condo and the service was very prompt. I'm very pleased with the work, which is why I still have AHS. I'm a retired Marine so all of my friends are retired military and most of them have American Home Shield. They should keep up the good work.

When I need a technician to come out, I just call American Home Shield and they find one to come work on the issue. The pump went out and the tech was out the next day. He was good. He told me that the guy who replaced it when I had it fixed before left it loose and it short-circuited.

We do the claims online and it doesn't work. Though this last claim, it worked only because of Sears. That claim wasn't bad and now that I know that Sears had the appliance serviced, I might just go to Sears directly and bypass my warranty. Then eventually, I'll get rid of it. My experience with the plumber was not good. He cancelled the service but he never let me know he cancelled. So I haven't had the issue serviced since August.

I always contact American Home Shield by phone and this time around, they were very responsive. When I was very frustrated and very angry, I spoke with a woman who calmly explained what they could do, and I felt reassured that this time it was gonna get resolved. I had something going wrong with the heater portion of my HVAC unit and American Home Shield had sent out several different companies to address this problem, and it was never resolved. I was very frustrated with them and I told them that I wasn't gonna pay any more for American Home Shield, and I thought that it was a big rip-off. They apologized. They wanted to make it right, so they hooked me up with the Pearsons in my area.

I can reach out to American Home Shield at any time. But the folks I get on the phone are not always the most knowledgeable. The last claim I submitted I did online. Usually, I get a response back within 24 hours if I call and the lines busy, or I ask them to put me in a queue. But lately, I've been doing online.

We thought that there was a stoppage or some sort of blockage in the main line coming out of the house. We submitted the claim online but I almost needed to make an emergency request and I couldn't figure out how to do it. Other than that, the website is really user-friendly. I got the contractor's name and number when they were assigned and I called them right away because I needed them to come out fast. The plumber came out to check it out and he was on time. He couldn't see the main blockage and he explained everything that was going on. He ran it all the way out to the drive where the city line came in and then closed everything back up. He was really informative.

Every time I need American Home Shield's services, the people they send out are very good. I recently had claims for the stove and the dryer and I had no problems with the process. The techs sent out were very professional and clean. They took care of the problems and I was very pleased. I have confidence that if something goes wrong, I have AHS to fix it.

The town we live in is pretty small, so sometimes American Home Shield has to have somebody come in from the Dallas-Fort Worth Area. So, it's a little bit harder scheduling them. But other than that, they usually get somebody ina nd for the most part, it's been a good result. We have had a few times where the person comes out and doesn't fix the problem, and they have to send somebody else. But for the most part, we've been pleased with their service.

I appreciated that American Home Shield’s policy stated how easy it was to put a service request, how quickly the policy kicked in and the coverage that would be had under the policy itself. The service is going great. We did a request and it was timely, and they fixed the problem. So, I’m very pleased with it. There was a little bit of a clog in our pipe itself, which turned out to be a little bit of grease that was in the pipe. The contractor called with updates and they put me at the top of their list of their next available appointment. It was great.

I had old seals replaced, and everything went fine. The plumber was pretty prompt in responding as well as very professional and friendly. Generally, American Home Shield has been good.

AHS is a good company. I like them. Their technicians are great. They show up on time. They don't call and reschedule. However, they need some call centers in the United States where you can understand the translation. A lot of the people in the Philippines, I have a really hard time with their accent. Otherwise, their customer service is good.

The toilet was was running continuously, and On The Mark came out, did something to it with the seal, and left. The repair guy did everything that he needed to get done, and he was very professional. Everything was handled in a timely fashion. However, a few hours after, the noise came back. It was the same gurgling and the toilet was running again. I called back then they scheduled an appointment and came back out. This time, the repair guy did something else and he was able to solve the problem. He also gave me some recommendations as to try to maintain it and I haven't heard a noise out of the toilet since.

The timer on my dryer's knob broke off and my dishwasher wouldn't suck the water out. I filed a claim with AHS and a tech came out within three days. The repair was completed on time as she said it would be. So far, American Home Shield has done everything that they have said they would do, and on time.

I have an ongoing problem with the toilets in my house. The same problem keeps happening after a few months. They're not older toilets and just expensive ones. This is the third time a plumber has come out from American Home Shield to try to fix the problem. Plumbing Works has come out a couple of times and one of them said, "These are very expensive toilets but they really don't work very long. You're better off, seriously, in the future, buying a less expensive toilet.” These were here when I bought the house and they were only a couple of years old. The plumbers were out last week and they were super nice people. They fixed the problem and they had the supplies on hand. They didn't have to come back.

My experience has been pretty good. Most of the contractors and vendors that have come out have been great. We haven't really had any problems with American Home Shield itself so we've used them for two houses now. For this house, we used the home warranty mostly for small things. But at our last house, we got half of our air conditioning system replaced and I ended up saving $900.

It was multiple problems that the tech was good enough to figure out. I had a washing machine that was leaking water onto the floor. So I thought, I had a repair done just a month before, and they came out and put in a new rubber seal. And it looked like it took care of it. A month later, I did some laundry loads and I had a problem. But while he was there saying, "Well, yeah, dirt gets in that seal and they can cause a leak" and he was going through the motions with the washing machine and it overflowed from the discharge tube. So, I had a plumbing issue. We discovered once it slow to respond to when it was pumping out the water, and it would spill on the floor, and it showed up in the front of my door, streaking it to the washing machine. But he was good about talking about what happened.

My microwave stopped heating. They came out, it cost $75, fixed it. Two months later, it stopped heating. I called, they came out and they fixed it. Two months later, it stopped heating. I called, they came out, they fixed it. The fourth time this happened, I called and complained, and said it was ridiculous. 75 times 4, that's $300 out of my pocket. This thing's not even worth $300. Then they had me fill out some information and replaced the microwave. I loved the last tech that was there. He was very thorough and really took his time. He didn't jump to any conclusions. He examined and did testing. He was much better than the others. But I'm totally unhappy with AHS because they should have recognized the microwave should have been replaced at least on the second visit, not four visits.

When my husband was in the garage, he noticed the water was coming down through the board and everything from the top of the garage. Then we went to the kitchen and we opened the bottom of the kitchen cabinet and saw water leaking. So I called American Home Shield and talked to a young lady named Sophie. She did the claim and gave me the claim number. Then she told me the company would be Draingo. So I waited until later that evening because I thought somebody was gonna call me to come out. But no one came. I called Draingo and got their voicemail that their office was closed. It was a Saturday evening and they had closed at 2:00.

It was very convenient using AHS and they got me a good vendor. It was good and fast. I had an oven claim and Precision Appliance Repair was the contractor. They called me while I was in the airport and I didn't pick up but I was able to get it scheduled via text message since I didn't really want to take the call right then. The scheduling was quick and the guy showed up and fixed the oven real quick. It was great.

Customer support responds accordingly. When I submit a ticket, a technician is usually out within 48 hours. My garage door wasn't responding to the remote. The techs were okay and they did a bit of troubleshooting to see what was going on. Eventually, they realized it was a frequency issue and they would have to replace the entire garage door opener system.

Recently, our toilet kept flushing. I put in the request through AHS and was notified immediately who was going to do it. They called, scheduled it and showed up on time, and my wife was there. The plumber went in the bathroom, did a little something, and fixed it. We've used American Home Shield twice now, and it was the exact same experience for both things. So far, the repair people have been great, and the claim process seems easy. It's convenient paying 75 bucks then somebody comes to look at our stuff.

In my houses in Vegas, American Home Shield is doing a great job. I thought it's gonna be like Vegas, so I took them here but over here, I am not satisfied at all. I called because my microwave didn't work and my countertop gas broke a little bit. I also called for my washing machine. They told me a plumber would come. He came and fixed it. The washing machine doesn't have any more leaking. The microwave worked when the technician came. But after twice that I tried to use it, it didn't work again. For the countertop, he told me after 10 days I was gonna get the new one that he ordered. I called American Home Shield and they told me they were not covering it after I waited 10 days. I didn't understand why I needed to wait then they told me that it was not gonna come. The guy on the phone told me, "If you want, we can send a second opinion, but you need to pay another 100 bucks for it."

My washing machine was broken. I called American Home Shield. Then they contacted me to arrange a time where we could, over the internet, have a video consultation. It was a little clumsy and time-consuming. But ultimately, it worked and they were able to record exactly what was going wrong with the washing machine. The techs were very quick which was great. It didn't seem as though the video recording that had been done before was very detailed. They still needed to see it with their own eyes.

I almost canceled on American Home Shield back in October because it took so long to get our dryer fixed and our hot water heater replaced. It was frustrating because we had the parts and just because AHS was working with one installer, our dryer sat there and we had no dryer for two and a half weeks. The guy said it was easy and all he had to do was pop it in. If he had the piece, he could do it. So, I kept trying to call. I asked if could not go with someone else and get this done. And we weren't able to. So, I had to borrow other people's dryers. Neither of our things were totally dead yet so we were able to use our old. But with my stove, I had to do the legwork for them to get someone to install.

AHS is very bad company, don't waste your money with them. They are cheating the customers along with their contractors by denying all the coverages. Don't go with them, instead save that money every month and use for any unexpected things comes up. AHS will deny most of the big things in your home like AC, Water heater etc. since they are expensive and find all excuses to deny the coverage. Don't waste your money with AHS.

We called American Home Shield about ducting. We didn't know there was going to be a more major issue. We thought we had holes in the ducting and air was coming through cold. We wanted to have somebody check it out. American Home Shield scheduled a time to have somebody come out and put in something. Normally, smaller repairs are $100 and somebody shows up and fixes it. It takes you four weeks to get it done. In this case, American Home Shield was obligated to replace a heating unit and an air conditioner and they were timely in responding. They then referred to a section in the contract that said there are certain items that are not covered. Their process of doing so was alarming. We already knew what they were saying. We knew the contract and it's pretty spelled out.

I did a claim for a dishwasher that doesn't drain and a refrigerator that leaks, and I like American Home Shield's website.

My garage door would only come up so far and get stopped. The techs said that they didn't see anything and that everything was okay. But the next morning, I noticed a bracket was broken off and when the door would go up, it would shake. I called the techs back and they told me that they would have to come back free of charge 'cause when they came the first time, they said nothing was wrong. So then, they came back out and fixed the bracket that was broken. Requesting service was quick and the tech was good. AHS is very prompt when someone calls.

Last year, we had someone looking at our AC, which we have an attic. When the techs were in our attic, they fell through our ceiling and there was a moment where no one would help us because that would be considered extra service. It was interesting. Because if a vendor comes out and they fall through the ceiling and need to fix the ceiling, you would think that there'd be someone to check in on that. It all got taken care of but I took care of arranging all of that and making sure that it was good. Still, I like the ease of having American Home Shield. You call, you click and someone gets sent out. We've had them for 14 years and we've had 30 claims and it's always been resolved. My most recent claim for electricity wasn’t resolved though. I have to call someone who does the air conditioning because it's not an electrical issue.

In 2020, my water heater was replaced. It was a Rheem and the gas valves were faulty. American Home Shield sent out Service Contractors Plumbing. They knew exactly what it was when I called. I had another claim today with AHS with a water leak on a faucet outside and they also sent Service Contractors Plumbing who fixed it quickly today. I've been pleased with their service. AHS is less expensive and even the service call is less. If I called Service Contractors Plumbing, it would be an $85 service call just for them to come out, not even to fix it. I had the two plumbing calls and it didn't cost me anything other than the $75 service fee, which was less than it would have cost for me to just have them come out. So I saved on that and limited my out-of-pocket expense.

We were out of the water heater for a week. The tech had to get approval from American Home Shield then there was a weekend involved. The tech had to pick up the unit. I called on a Thursday. The tech thought he could maybe get the unit on Friday or Saturday. But it didn't come till the next week. It was one thing after another but the issue finally got resolved so we were happy.

A couple of weeks ago, I made a report when there was no heat in the house and then they responded within four days. The technician was very professional. He came in and took a look at the problem I reported. When the AC was turned on, it didn't respond because it doesn't have a heater coil in there. What happened was when the house was inspected, the people never opened up the air conditioner unit to see that there was no heater coil in the unit.

I am not pleased with American Home Shield at all. In fact, I may be canceling the policy depending upon if they truly follow through with what they told me. My son has a policy on his house. He's canceling it too. Their customer service people tell you one thing, and then they don't follow through. The whole thing started with my dishwasher. The first company they sent out did not complete the job because he would not pull the machine out. So, we needed a second opinion. They said they would waive the additional $100 fee. They never did that. I just got a bill for that. That was huge for me because it was not my fault. It was the company they sent out. What I'm finding is that companies write up something that they don't tell us in terms of they write up what American Home Shield wants to hear so that they don't have to cover the appliance.

The AC wasn’t working properly. Brown Air Conditioning and Heating came out and they were very cordial and quick. American Home Shield's customer service was good. I've had them for about 12 years. I always recommend them to my friends.

The light in my ceiling fan wasn't working. I contacted American Home Shield via chat. Their chat system is great. You don't have to wait on the phone. The people who came were very professional. They asked what the problem was. I took them to the room. The first contractor that came said that they couldn't fix it because it was just the light. It wasn't the ceiling fan. The ceiling fan was working properly. So, they were gonna go back to American Home Shield and let them know that they needed to send a different contractor. I got a call from American Home Shield and they sent me the information on the second contractor. I received a call from the contractor, and then they came, and they got it fixed.

The hot water heater stopped working. I called American Home Shield and they assigned Leak Seekers. I was supposed to wait the 24-hours for the contractor to contact me but we didn't have hot water and I have an 11-year old. I kept calling Leak Seekers and I did annoy them a little bit but still, they were very gracious and nice. They were having a company meeting at the time that I was calling and they apologized for not having been able to answer my call when they called me back. They scheduled to come out within 24 hours. The tech, Wayne, came and he was extremely nice and efficient. The water heater had a blockage and he got that taken care of.

Everything has been great. American Home Shield sends people out quickly. It's better than fixing things on my own. One thing I did not like that they did recently that really upset me was that I paid 145 to have somebody come out and look at my air conditioner. It was like my yearly maintenance for the summer. I had them come out, and I told the guy it hasn't been cooling right. He looked at it, but he didn't take the top off. Then he said it was my compressor that was gone out and that I needed to call back American Home Shield. At first, I needed to go online to Home Shield and request them to come back out. That way, they could bring a new compressor, and then call them and tell them that. So I did that. When I did that, Home Shield assigned somebody else to come right back out and charged me another $125.

I had a shower faucet valve that went bad and was spraying water everywhere. We shut the water onto that bathroom until the plumbers got out there. They got it all squared away. Everything's working great now. AHS has a prompt response and usually gets somebody out to us within 24 to 48 hours. The work that was done has always been of good quality.

The heating unit had gone out. I contacted American Home Shield by phone and talked to a person who gave me the number when they told me that Coaches would be coming out. Coaches got it going, but they said that the parts needed to be replaced. That was the second visit for that issue. They recommended that it be replaced. I still had to pay.

American Home Shield is okay, except I was irritated because I put in a request recently for a service. And we had to pay $100 for the plan that we have to initiate the service. We did that. They tried to process the payment, and on our side, it showed up that they had withdrawn the amount twice. So, I told my husband to wait a day or two just to see, because sometimes those kinds of things happen. We waited, and I got a phone call from them saying that they called because they couldn't get my money. I said, “Oh, no. You guys tried to charge me twice the other day.” And they said, “Oh, well, we're telling you that your payment is not going through.” So, I panicked. I knew we had money. There's should be no reason. I drove to my bank and they said everything was fine.

Having the home warranty is good because I just call one place. I had a dishwasher repair request, and the tech was pleasant. He came out and fixed something, but he didn't fix the entire problem. He wasn't able to test the Jet-Dry because we didn't have any, so we had to order it. The receptacle is clogged as well. American Home Shield is gonna come out again, and they're not going to charge me for the second service.

My air conditioner wasn't cooling the house down properly. I called American Home Shield. They answered all my questions and let me know who they were sending out. They were really very professional.

The last contractor is not that good. They're still working on the refrigerator for the past two weeks. Last week, they ordered new parts. They came yesterday to replace the broken part but they couldn’t fix it, so the new part is not working. They took the new part and went away. They don't give us good information, what's the problem and what's the next stage. Yesterday, they just came and said they're going to replace the new part they ordered. Before this last experience, American Home Shield has been so good.

The washing machine was making excessive noise. I requested the service online and then the contractor came and made the assessment. The part that they would require was no longer available, so they recommended a replacement of the machine, which they did.

I was going to look into another warranty because now, American Home Shield wants 125 upfront, whereas before, it was $50. My recent claim was on the stove. They repaired it. We paid the $125, somebody came within two days. Then he got the parts back the next day. He came back as soon as he got the part. So, within four days, the stove was fixed. So far, since I've been with AHS, they do the job and did it to our satisfaction.

We had an ice maker go bad on the refrigerator last year, and American Home Shield had one guy come out. It took him four days to get here then he fixed it, and it didn't work. We called AHS back, and they sent somebody else out. That gentleman said, "Well, they put the wrong ice maker in." He left, came back in a couple of days with the right ice maker, put it in, and it's working fine. The first guy was worthless, but the second guy was fabulous.

I absolutely love American Home Shield. It has been the best thing I've done in a long time. After my husband passed away, I could no longer have a handyman to fix things and do what had to be done. My friend told me about AHS and I got them. They took care of my dishwasher, my refrigerator and my swamp cooler. I had sent two people already to buy from them.

I had an issue with the garbage disposal that Reliable Plumbing came out for. I requested a particular person because I've had them before. I don't like Reliable Plumbing but I do like that fella and he was able to come out. The whole unit had gone out and he had to replace it. He had the replacement with him.

So far, I've used AHS twice. Both times, I've been pleased with the service and their response. They've been a great company for me. With my recent claim, the ice maker wasn't working. The tech had to order the part. He came back within about a week and put it back in. It’s working well now.

There were a couple of things that were leaking and there was an issue with the toilet that Simply Plumbing came out for. They weren't able to repair one of the issues and they put in one new faucet.

The gentleman from Sears Baltimore came out and he was very professional. He looked at the appliance and in a matter of minutes, he said what the problem was right there. And it definitely was. American Home Shield called me while the service person was there and that was very good.

I had a leak I found in my kitchen sink and it developed into a stoppage. The plumbers responded quickly and were very professional. Everything is working better than it has in years. American Home Shield was a good value for what I paid for a month and what the service charge was. I'm happy with the response time. When I need them, they come. I don't have to worry about repairs that are gonna pop up. I live in an older house and things are gonna happen and I need somebody to take care of it. When the policy expired last year, it went into the new one and ASH was billing me for two policies. It took a little while to get that straightened out but they refunded me the money.

We got a water heater and a dishwasher replaced and when we called American Home Shield about other services, they were prompt and took care of everything. And just recently, we had service done on our washer and dryer. They did a fantastic job on that. I had a very good experience and other than the monthly payments, I would have kept AHS. But I can’t afford it right now. I‘ve got so many things going on and it’s getting overwhelmed.

I've been somewhat disappointed sometimes, but my experiences seems like they've been better. The first year, I had a lot more frustration in trying to get things accomplished. And I had a lack of communication with American Home Shield. I would call and be told they would call the contractor whatever the issue was. And nothing was clearly reported, and I would call a week later, and I would be right back to square one. That was frustrating.

Recently, my claims were an air conditioner wasn't working and plumbing. My wife called American Home Shield and they set it up. The tech fixed the problems, explained to us why and how he fixed it. I like the price and getting stuff fixed very quickly. That's important for us. We're satisfied.

The air conditioner went out. A really good guy came out and got it going. As far as American Home Shield, if something nearly dies, they replace it. We had our oven replaced through them.

American Home Shield seems to have been able to respond to most of the issues I've had. Back where I'm from, you know who to call. Out here, I don’t know anybody, so I put it in their hands and it seems to work out pretty good, so far. Generally, I haven't had a problem with them. A couple of months ago, I had them fix a garbage disposal. The only time I've ever had a problem was once they sent a pool company that wasn't adequate. They then sent somebody else. They fixed the issue. Right now, I'm waiting for a contractor to call me to come over and take care of two claims - one is a leaky faucet and the other one is a leak in the hot water pipe in either the wall or the floor.

I filed a claim for the water heater. American Home Shield assigned somebody to me so I reached out to the actual third party plumber. They told me on Wednesday that plumber couldn't come out until Thursday. So I called the plumber on Thursday and they told me they could not come out till Tuesday. But that was not gonna work for me. I told them that I was gonna cancel the appointment and call Home Shield back.

AHS sends out terrible vendors who try to get me to spend more money on stuff that isn't needed. The contractors already quote me prices of what is required before they even attempt to get authorization and they don't even leave an invoice. I always have to get a second opinion every single time, even for a little stuff that I know isn't even worth the whole effort. It's ridiculous.

We had to use the service and the customer service was very bad with the vendor that American Home Shield selected. They were trying to rip off me and American Home Shield, trying to cut side deals. When I told them I would purchase a certain part we needed, they got upset and disrespectful. So, I called American Home Shield and told them I will find my own vendor to repair the AC. I requested that they refund me the money and they only gave me a partial refund for the repairs that I had done to the house. AHS said that they will reimburse $700 to replace the coil. I still haven't gotten that money so I’m still out of pocket $700 on top of $1,900 to replace an outside condenser as well. At that point, I could’ve paid for all of that myself. But I've sent the bill to them to get cash for the reimbursement.

My icemaker went out in my Whirlpool unit. I called Home Shield, and getting through was pretty nice and fast. They called the repair company, then they called and told me they were on their way. The tech came a couple of days ago, took my unit apart and told me that it just quit, that he will have to order a new icemaker. American Home Shield left it up to me. I watch on the computer to see if they left me a message or the phone. If they don't, then I have to call the repair company and tell them that I'm waiting for my appointment.

The contractor was on time and they were awesome. They found the problem and the day after, they came back. I had to call them because the garage door wouldn't close. But it was only because the sun was too close to the sensor. The tech fixed that in five minutes.

The plugs of our breaker kept popping out. I did a claim with American Home Sheild and a tech came really quickly. He was really nice, friendly, and knowledgeable. I appreciated him. He knew what the problem was and took care of it. He replaced the breaker for us. We're very well pleased. This was the first time we've used American Home Shield. It was really easy to get it all set up and taken care of. The contractor that they got to come out did a really good job and it was easy to work with them. Everything went very smoothly.

I'm enjoying American Home Shield very much. When I've called and talked to someone, the customer service has been really good. Once I put the service request in, about an hour later, I got something from them requesting me to put in some times that would be good for us. When they couldn't fit those times, they came back with a time that fit for them, and I agreed to it. It was super easy and quick, and all the companies who have come out to help with our problems have been fantastic, fixed our problems, and been very professional.

My refrigerator didn't work so I called American Home Shield. It's something that's happened a couple of years ago too, so it was not a total surprise. Somewhere along the process, someone asked if I changed the water filter in the refrigerator, which I did. After I hung up, the appointment was made. Runyon was the contractor and they called me and set the appointment. Everything was fine.

We had a leak which we thought was from the gauge on our water filter. A contractor came, and they fixed that but it still was leaking. They came back, looked at it closer, and found that there was a crack around the bottom portion of the filter itself. They had to come back a couple of times but got it fixed. They replaced that bottom part of the pump, and it was covered under warranty. But now, we're having trouble with our oven and American Home Shield is trying to say that it might not be covered. We’ve used the home warranty service fine up until this point. Their contractors have come and fixed everything.

I had problems with the dishwasher drying and it stayed wet all the time. But it turned out to be nothing. And it's crap that I paid for it, but I didn't use Jet-Dry and that seemed to work. The other claim I've had was for my oven. It wasn't heating up anymore. The contractor came out within three days. They went through their check. The tech decided that it was what it was. He had to replace the entire control board for that one. He got the parts ordered. It was a three-week process overall.

The service is good. Usually, when I call American Home Shield's customer service, they take care of what they have to, and right away. Whatever company they send our issue to, they call right away too and make an appointment. Even when we had the condo, our microwave broke and the guy couldn’t fix it. It was so old. So, they sent me pictures of microwaves that I would be able to get from the service. That was very nice. They didn’t just bring one and say, “Here you go.” But once in a while, the technicians that come here seem shady. Like this guy that came to do our refrigerator. We ended up buying a new one ourselves. But he came three times to fix it. And he was in a regular car, not in a company car. He had his tools in the trunk. And I don't even remember what the name of the company was.

The house won't cool down and A-US Air Conditioning of Texas came out a week ago. The tech was a very nice guy and he replaced a motor. But the house still won't cool down. We're gonna have to call again.

I had a claim for the toilet and a water leakage. I did it online and the next day, the contractor called me and came out that same week. It was quick. They didn't fix anything though. The guy told me what was wrong with the leakage because we would have the kids in the bathtub and sometimes, the water splashes out. It creates a puddle and it will leak downstairs. He said that the grout needed to be filled in again and they don't do that. So that wasn't really a repair because we got to do that. He could have fixed the toilet but it wouldn't have been through the American Home Shield. So, it was a large lump sum we would have to have paid and I’d rather buy a new toilet for all of that.

The service of AHS has been good, so far. But I was very disappointed about my last claim with my garage opener. I had to come 300 some dollars out of my own pocket. But AHS has been beneficial and they respond quickly. I get whatever needs to be addressed. The people that have come out for them have been excellent as well.

My water heater exploded, and I had four inches of water on the ground in my basement. Water got into my furnace and they had to change the motherboard. The techs responded very quickly and addressed the issue. The only problem is American Home Shield is very particular about what they will and won't cover. That's very frustrating when you're paying money and you're expecting something to get covered and it doesn't. You would think that your coverage would pay for any damage to the HVAC system, but no. If it was wear and tear over time, then it was covered. It's false advertisement because they say that they're going to cover it and you would think that the water damage would be part of it, and it wasn't. I had to pay another $480, $100 for the service fee, and then 380 for the actual fix.

We have a new tankless hot water system and the plumber that installed it did a terrible job. The ventilation was not staying connected to the egress point on the side of the house. So, air intake and air output were flush up against the wall and I had to use duct tape and strap it in place as best I could so that I would have airflow until it can be properly fixed. The contractor called the same day and they came out twice. Once to inspect it and then once to fix the problem.

There was a toilet stopped up in my bathroom that every time I'd get it unstopped, it would stop up again. I also listed my knobs, which might be stripped because every time I turned on my shower, there was water running out of the faucet still. So, I wasn't getting full shower power. The service was great and the contractor was wonderful. They even fixed an issue. I asked about the showerhead that I wanted to install but I couldn't figure out how and they told me what I needed.

Shields Plumbing came out to handle a plumbing issue and they did great service. It was a faucet that needed to be fixed and the tech replaced the plumbing underneath. He was very polite and he did it fast. But I also asked him to put in a water line for my refrigerator and he ended up charging me $220 for the entire work, on top of the $100 I paid AHS. The parts weren't that much and he wasn't there that long. I don't know how the price went up so high.

There was a clog in the plumbing that was connected to my kitchen sink and my washing machine, and it would back up into my sink and leak everywhere out of the washing machine pipe. The plumber had to snake the drain and clear the clog that he said was bad and probably there for a long time and everything's been working perfectly since. It was getting to the point where every time we used the washer, it would leak. I was worried about the floorboards getting damaged or rotting. We were going to the laundromat because it was too stressful. Now, I don’t have to do that anymore.

I had a bad garbage disposal. When I turned it on, it was making a roaring noise. It wouldn't do anything. I called American Home Shield and whoever I talked to was very nice. The rep gave me the name of the company and the phone number. She said they would call me within 24 hours. The technician was very polite and professional. He came in, did the job and was gone. They ended up replacing the garbage disposal. It's working fine now.

When I submitted a claim with AHS for a leak, the reps were very helpful and pleasant. I’ve used them twice and the interaction had always been friendly and cooperative. Very professional. I wasn't given any hoops or hurdles to jump through. They said that they would send someone out and they gave me the name. They asked me the time, that would be convenient for me. I shared that with them and it was set up.

My heater pilot light went out and we needed somebody to light that because all it was throwing out was cold air. When the contractor called, I let him know what was going on but he said he doesn't do that and he never showed. That was the last we heard of anybody. They also sent a young boy to do a job and he couldn't do it. So, he sent somebody else. But most of AHS' contractors are very professional. They sent somebody to fix our toilet and they did a very good job. I recommend AHS because they respond pretty well. They also do good work. You call them and they contact whoever the contractor is and send them to you. The only improvement I would like to see is the timeframe.

On the day that the tech came, my washing machine did not act up like it had been doing. So, he tried to make it do what it was doing. It was going to the spin cycle. But it didn't do it that day. A couple of days after he left, it started doing it again and it's been doing it ever since. So, I can't use it at all now. I've had to call back to get another visit as soon as possible. They told me that I had to call American Home Shield and tell them first, which I've done but I haven't seen anybody yet. I'm giving them some time to make arrangements but I hope they don't take too long. One time, when my dryer was broken, I had to wait three weeks till it got fixed. Other than that, AHS has been good. They're just a little slow because they're busy.

The experience was absolutely fine. I just wasn't in agreement with the pricing that I unfortunately had to pay. But the contractor did exactly what they were supposed to do and were very courteous. They rang the doorbell. The lady came in and turned off the power. She looked at my unit and told me the problem with it, and that she would call American Home Shield. She called them and let them know what was what, and then informed me of the decisions that were made. I was going to have something replaced.

I’m really happy about American Home Shield's service. They are good and very prompt. But sometimes, we have to depend on the local contractors and if they are not cooperating, then what we can do? We had a recent claim where Now Plumbing came. The company has different kinds of people there. This person last time who came is really good and highly professional. He does exactly what he needs to do and is on time. But Now Plumbing sent out a person in the middle the last time. In fact, I had to resubmit the claim to do the same job again because he didn’t do it. American Home Shield couldn’t handle him. I was very angry about it. But overall, my experience has always been good.

A pipe had been leaking under my bathroom sink all day. So, it was something that I found when I came home from work. American Home Shield tried hard to get somebody to come out that night to fix it but they couldn't do it. So, I called the plumbing company that they'd given me, which was Golden State, the next morning. They made an appointment for 1 o'clock and they were there right at 1:00, and they were done by 2:15. They were very good and I appreciated it.

The motor was out on the dishwasher. After that, it wasn't getting the dishes clean and it wasn't drying them. The contractor came back out and replaced the element and the thermostat. It's working good now, except it still doesn't dry like it used to. It only cost me $125 compared to what a new dishwasher would have cost if I would have not had American Home Shield.

I had to have a new hot water heater put in. Some of the plumbing was not up to the new code. American Home Shield said they would cover the cost of replacing our hot water heater. But they won’t back the warranty on my hot water heater unless I bring it up to code. They didn't cover that and I had to take that out of my pocket, which was $800. On top of that, had to pay $100 to them. I wasn't real happy about this.

American Home Shield works well. The thermostat went so we had their contractor come out. They were great. It was the same guys who were here five years ago when the coil had a problem. Overall, it was a very good experience.

The hot water heater had failed. It was leaking, so it needed to be replaced. The contractor was good about getting with me to schedule and diagnose the problem. And they were sweet. My only downside on that one was, you would think they would take you to the cleaners on all those extra things they add on. It ended up costing me $1,600 extra on that install. Ouch.

My ice machine doesn't work on my fridge and we’ve been pushing that to the side because it would work and then it wouldn't work. Then, the microwave stopped heating. We made a claim for the microwave but if we had the option to put both of them together, we could've knocked them both out. If I have two issues going on, I'll have to make separate claims. So, I'll have to pay twice. It's not really a problem but it would be nice if American Home Shield would tell me to just pay the deductible and they would cover two problems.

Our refrigerator was intermittently going out. The first time the techs came out, the tech cleaned the coils. He told me to clean up the little rubber seal gasket and put some Vaseline on there. But that didn't work. The bottom two drawers always stay cool. But the main piece was the one not working. The second time, he thought it might be a sensor. So we replaced a sensor. That was looking good. But then it's two days ago now, it got up to 60 some. The first couple of times, resetting the breaker seem to work.

With all the housing development going on, we would have a hard time finding somebody to come out and do work for us. Since the things that we have in our home are covered by Home Shield, we know that for $75, we could get somebody over here. It’s a little extravagant but it’s good to know somebody would be here and they are really competent people. Home Shield’s service has been wonderful.

Within the last three years, American Home Shield has changed their approach. Like the last incident, I called them about my toilet, and the toilet had a crack in the tank. So, I talked to the people that fixed the stuff, and they said that every time they said something to AHS about a crack in the toilet, they wouldn't cover it. If I got a problem with my toilet, they're supposed to fix or replace it. So if I call them and tell them that there was a hairline crack in the tank, they start talking about, "Well, did you do it or was it self-abuse?" I told them, "Well, I don't abuse my own stuff. I'm not trying to tear nothing up. If I got a problem, I want you to fix it." So sometimes I just give up and do it myself and think about going to another company. That's way worse. I thought they would just go ahead and fix the stuff, but now, they're getting all picky rooney.

American Home Shield's customer support is wonderful. With me getting off work pretty late, I don't get a chance to call in. I'll just submit a request online and I usually hear something the following day. As far as their communication and their professionalism, they keep me informed about everything. Techs come out in a timely manner and they help me accomplish whatever it is that I'm having problems with.