American Home Shield Reviews

I called AHS and then the contractor came out to fix my dryer.

I had a claim for my garage door and that was good. The techs got it fixed in only about 30 minutes. Another claim I had was for my AC that went out and needed to be replaced. Home Shield said that they have to put in a new one but I would still need to pay 3,000 something dollars. What was the purpose of me paying for 20 years and I still have to pay that much money? Even if I took the unit that they're giving me, it's only a three-month warranty on the unit that they are providing. If I didn't get that unit, Home Shield would only pay the company that did the inspection $1,800.

There was an error message in the thermostat, which generally indicates that there's a stoppage in the drain line to the air conditioner down into the second-floor bathroom sink. I initially filed a claim on the internet but I was unable to express the precise nature of the problem and the provider wasn't able to do anything. I had to follow up through a phone call in order to get the appropriate allocation for the repair. The contractor came out and they were able to diagnose the issue. But the difficulty was in the diagnosis itself.

We came home and water was running out of our garage. It turned out to be a rather simple problem in that there was a crack in a pipe. We live 40 miles out and the technician went in, bought parts, brought them back and didn't complain. He put them in and showed my husband, in case it ever happened again, how to fix it temporarily so we didn't have that much water until he could get back out.

Filing a claim to AHS is pretty convenient. It's worked out pretty well so far. Our sump pump was making a bunch of noise and wasn't pumping properly. The contractor was responsive and quick. They were out within 48 hours. The techs performed the work quickly and they were courteous. They replaced the sump pump.

I put in a claim to American Home Shield about the pool motor that was broken. The tech was very good. He came out, had a look at it, and saw that the ball bearing was broken. He fixed the pump and he left. It took less than half an hour. Everything has been working since then. As far as AHS, the times I've used it, they've given very quick responses, and the people who have come have mostly been able to fix the issues there and then.

I had a clogged drain and the tech resolved it the day he came. He was very friendly as well as professional. I like being with American Home Shield because they give me service right away, and I like that they're very helpful and always friendly. They listen to the problems that we have, try to resolve it and always do good. I'm glad that I have that.

American Home Shield didn't cover as much as I wanted them to on some Freon. The repairman told me it’s just the contract that they have with them. He had to add Freon. And he also put in a dye. Because he said the system is leaking, but I would probably need to get them to come back out sometime in the fall to see if it's not cooling very good. So far, so good.

They came to fix my refrigerator and the guy changed something. It was working for a second but it cut off. So, they sent two parts. But the parts have been here and the techs keep not showing up. They won't put it in. And we've been without a refrigerator for quite a while. Other than that, AHS has been pretty good with the other stuff. AHS should check with customers to make sure the job is finished when the contractor says it's finished.

I had a constant leaky faucet. The first group of service people American Home Shield gave me couldn't come out for a long period of time. I called them and told them that my bill was constantly going up and the faucet was running. It was no longer a leak or drip, it was a stream. American Home Shield got right on it and sent somebody out. The person they called the same day came out and asked a couple of questions. He came out prepared to do the job and told me what he was doing before he did it and got my approval on it. The techs fixed up the issue really nicely. He did the job and was friendly doing it. I've been a happy camper ever since because my bill has gone down tremendously by at least 50%. I'm satisfied with American Home Shield. I've been with them for years and I was most impressed with the person that came out and did the job. That's the person that I would give triple-A to.

There was one guy who got a little funny with me because he thought I should accept one of the dishwashers they had available. I told him I wanted a certain one and I said, "Why would I pay money for one if I can get one for free?" He's like, "Well, I would. I would just go and get me another one." Other than that guy with the attitude, AHS was okay. I've called to get my refrigerator and my stove repaired. I'm still waiting on a dishwasher, but I want a specific one and it's not in stock.

Back in December 2020, my furnace went out. It took American Home Shield three weeks to get it to heat. Finally, it was because the lady I talked to noticed that I had 30-degree weather. Nobody called, nobody came, they didn't send anybody. I called somebody on my own, and they ended up not paying for those people. They sent somebody from another county who were three teenagers. They looked at the furnace and said what I told them the other man said. They didn't even take it apart and look at it. That wasn't professional. They just said, “Oh, yes, it’s old. It needs to be replaced.” “Okay.” So, they gave me $1,500 for a furnace. That is not what a furnace costs. That is way less.

I was fine with the contractor. They were great. The only thing that took long was getting my parts from American Home Shield. They ordered them. But what happened was the way they ordered it, we didn't know another part was inside one of the boxes. And once we finally found that out, because we weren't getting any feedback from AHS, we told Sugar City what boxes came in and what the numbers were. They were looking for all the parts. They were waiting for three parts. And that will be two parts within one box. And according to the number we gave them, it still showed one part was still coming. But once AHS and Sugar City got together, because they had been calling, and I called, they finally figured out that one piece was actually inside of the box. That washer ended up not working. I couldn't believe it was rusting already underneath. AHS ended up replacing it because it couldn’t be repaired. It would be way too costly.

We had power issues in the bathroom and Jag Electric was fantastic. They fixed the issues in less than an hour.

I notified American Home Shield online about the spring check-up on our system to make sure it's functioning. Once I put in the request, I was contacted by Island Breeze and things went really good with them. They were very professional and quick. They were there half an hour and everything's been functioning correctly.

A repairman changed the capacitor that broke on my upstairs AC unit. He was very good. AHS is good about getting the right people on the problem that we faced. They are quick to get on to the case. When they were not able to get the people, it was because they were not available. I'm going to keep AHS as I have these appliances.

My fridge wasn't working. I contacted American Home Shield by phone to let them know. It just took a while to get the next appointment scheduled because the techs had to order a part, but besides that, it was fine. They were great.

I was happy with American Home Shield until I had this last episode with my air conditioner. I didn't know the protocol, first of all. They didn't explain everything upfront. It took me a month to get the issue fixed. I called them a couple of times, and they told me it was ordered. Then I found out that it hadn’t been ordered. Then they said that I had to choose whether I wanted the payoff or I wanted to have it fixed. My sister had went through that, so I knew to tell them that I wanted it fixed. But they kept saying that it was a mix-up with the payoff and receiving, and what I wanted to take it out, what they were offering me in the payoff and having it fixed. They didn't pay us anything as much as I thought that they were gonna pay on their part of it.

The dishwasher wouldn't work and the tech came out. He said he was going to replace the electronic panel. It still didn’t work so we replaced another panel and that didn’t work. So, we replaced the last panel and finally got it to work. But it took three months, altogether, waiting for the parts. The tech was trying to do his job, troubleshooting what he could. It was great. Everyone’s short on parts, so I understood. And it was my dishwasher. If it was my washer and dryer, I would have been a lot more upset. If it would have been something I need to use every day, that would not have been acceptable.

The icebox wasn’t working right. I spoke to a live representative who got the job done, so everything was fine. The technician knew what he was doing. He understood the process. He had to order a part and that took 10 days. By the time he got the little thing in, it wouldn't close. And it was because there was a bent hinge. He was able to figure that out and fix it.

I’m very satisfied with AHS. With them, I like being able to call, and then within a day, they've already contacted the local people and they're coming out to check out whatever. So far, they’ve been very professional in getting things done in a timely manner. Fleshers Refrigeration was good. They showed up on time for my recent claim. They did what they needed to do. They were professional. My oven stopped working and they troubleshot the item down. They thought it was one piece but it wasn't. So there was no charge there. It came out cheaper than what they quoted originally.

For my recent claims with AHS, the oven was not heating up properly. Also, for the refrigerator, when you open up the door, it would open all the way instead of stopping. I spoke with the representatives of AHS and they were both helpful and professional. They supplied me with the contractor’s name and phone number and the work order number. The techs were very professional and knew exactly what needed to be done when they came out. The tech detected what the problem was and ordered the part and repaired the oven. Each and every time I've used AHS, it's been a really good experience. I've had them for a couple of years now. I have two properties that I use them on. They were very good, on time and they addressed all my issues.

I had a blockage in the toilet and I called American Home Shield’s customer service number. It was an emergency and they got someone out as soon as they could, which was the next day. The contractor just had to snake it out and it's been good since they worked on it. They were very professional. It was a good experience. AHS is a good company and I haven’t had any problems.

Some of AHS's reps ask too many questions and it looks like they have to research too much. Others are quickly aware of where to go and what needs to be done. But, the contractors have all been good. It's worth it to get AHS though the $100 each visit is a little bit stiff. Other than that, AHS is responsive and they help take care of what needs to be taken care of. When the plumber came, the leak we had stopped so he couldn't figure out where it was coming from. A few days later, it started leaking again and I took a video. I called and asked AHS to send the plumber back again. But I've never heard back from anyone.

The plumbers who recently came did a great job, and I love American Home Shield. I love that I can do requests online, and all I have to do is put in the problem then they get back with me really quickly. The service has been great, and we passed this along throughout my family. My brother told us about it when we bought a home, and I told my other sisters about it as well. AHS might have some of them as their customers already.

Contrary to the popular reviews posted for AHS - when it comes to customer service, AHS delivers an absolutely horrifying experience. Our furnace broke down in the middle of winter and was only addressed after multiple repeated followups, leaving us without heat for multiple days in Michigan January. It stopped working again in spring, and this time 1. it took us multiple followups over phone and chat to get AHS to send someone over. 2. Their tech came 6 days after the appliance broke down. 3. The tech ended up disturbing the device further leaving us with a furnace that kept running non stop so we had to cut power to HVAC.

When you're on the phone you get the runaround and the biggest problem is you get bad contractors. American Home Shield is nonresponsive and send subpar contractors and are dishonest. I was trying to get my toilet replaced and was recommended for a toilet replacement by the contractor, but in the end, Home Shield had me buy my own toilet and didn't reimburse me. Another instance was one time they fixed my washer and it flooded my house.

We have pool coverage as part of our plan which our serviceable items specifically list pool equipment, pool plumbing and pool electrical. We did a service request and paid the $75 service fee for pool equipment because we thought that was the issue. DJs Pool Service came out and found out the issue is from a pool light which should be covered under pool electrical. The same contractor said he could fix it and submitted a repair request to AHS. I tried calling AHS on 5/16/2022 to ask if it was approved and the first lady I spoke to said the only way she could add it to the request was by submitting a new request but she would refund the $75. I asked her to wait so I could confirm with the contractor that the electrical was the problem as he had spoke to my husband.

We moved into our current house Mar 26 2021. Our home warranty was with American Home Shield, phone number: 888-682-1043. Website is www.ahs.com. Headquarters address is: 889 Ridge Lake Blvd, Memphis, TN 38120. For that year, it was fine overall and we didn't have any big issues with them. They were definitely more helpful than not.

They sent me money to replace my dryer and my stove. My only concern is when I signed up for the policy, I was told one thing and then when I called for service regarding my air conditioner maintenance, I was told something else. The gentleman told me, "Under your contract, if anything is needed, you would have to pay out of pocket for it.” I said, "Wait a minute. My coverage states that all of that is covered.” And he said, "Not the policy you have". I don't have the contract, which I was supposed to be receiving by mail. I got very frustrated with that because to be told one thing and then be told something else when you call for service is not good business.

The ice maker wasn't working. AHS customer service was very polite and I was able to understand perfectly, which is good because in the past, there were problems with the English. The tech explained in detail what the issue was. He was so thorough. I learned about the ice maker from him and I was extremely happy.

Generally, American Home Shield is okay, but the communication, the responsiveness and quality of the contractors vary. Some are very good to excellent, and some are fair to less than qualified. The online process of filing a claim can be difficult, too. I put in a claim for an item and did not realize the components of that item was not covered and so I paid for the service fee. They would never fund it. The contractor came out and said, “No, it isn’t covered under your policy.” Also, it takes a long time to get through an agent. The reps on the phone sometimes are terrific and helpful, and sometimes they talk around in circles and don't know what they're doing.

We had three slow drains. One in the tub, two in the sinks. They needed to do the routing to get all that hair out of there. We also had a leak around one of the faucets. They ended up having to order a part and come back to replace that faucet. They did a fine job.

Sevier Climate Control came out and did a great job. I have one claim going on and an appliance company is looking at my refrigerator and my washer. But I haven't had a great experience with that company. I've been kind of going round and round since the 21st of April. American Home Shield had a guy come out and he didn't seem very knowledgeable. He came out like he was in a rush and didn’t diagnose the problem. He was just taking a good guess at it and if that was not the case, then he’d come back the following week. I'm being inconvenienced a lot because I'm waiting a week in between each one of these little guesses. That company should do some kind of follow up. When they leave, I can't call. They don't answer the phone.

I called Home Shield and I told them about my middle diverter from the bathtub and shower. They didn't tell me that they didn't fix that type of stuff. They sent somebody out. They said they would have to order the parts then come back out. I kept calling the company. They kept saying that the parts were not in and that Home Shield had to get in touch with me. Two months later, I called Home Shield and told them what happened. They reimbursed me my $75 because of the situation. But they still charged me $75 again for another company to come out to fix the same issue. That wasn't appreciated at all. If they had that in their records, they should have said, “They can't fix that part.” I also told the second company that I had a leak in the same area. They said because I had tile, they couldn't fix it.

American Home Shield irritates me from time to time. I threatened to throw them away, but we don't. And for situations like what we just had, which is our dishwasher went out, they would either come out and fix it or replace it. In this case, they fix it and fix it until they had to replace it. It's complicated. But those things are reasonably handled.

American Home Shield's rep got on my nerves. He was irky. I asked questions, he would get frustrated, like he didn't want to answer my questions. So, it bothered me. I've never done this before. I'm not gonna stop asking questions until I get answers. So, I kept asking questions and he tried to rush me off the phone. On the other hand, the contractor was very smart. He knew what to do. He knew that I wasn't one of them people you can just come and fix something, so he explained everything in detail. I'm so happy.

Our air conditioning unit upstairs wasn't working. American Home Shield's vendors have been great. They're a lot better than American Home Shield whose customer service is not the best in the world. It should be easier to get people on the phone.

We like Cabot Mechanical. We've dealt with them a couple of times and they've done great work. They most recently came out because our air conditioner wasn't working. We had had a company come out before and worked on our furnace, and they apparently had loosened a wire. That was what the technician with Cabot had to repair. We're back to being cool in our house, so we're happy. American Home Shield is great. They keep our house running. We switched to them ‘cause we were hoping they would cover the ductwork that needed to be done. When we needed the work done, they covered some but not all. We had to put out a little bit more money than we were wanting. But at least we didn't have to pay out for the whole furnace.

MaeDae Electric responded fairly quickly on the day I filed a claim. Also, the tech was knowledgeable and quickly did the job.

The first contractor that American Home Shield arranged for me was super awful. I even told them to cancel my policy. They sent a second contractor and the service was better. The first one was a joke. Two of the four burners on my stovetop were broken and the first person told me, “At least you still have two you can use. So you don’t need to fix the other two.” I was so frustrated. But after AHS sent a second technician from another company, the service was way better. They were nice, very helpful and willing to solve the problem.

Hers and His Plumbing came out to do our plumbing request, and they fixed one of the toilets and did something to the other one. This claim is still in process though. When they noticed there was a bulge in the wall, we talked about that and the plumber said that that was a plumbing issue. They had to call in another company, SerClean, and when they inspected it, they found out that there was a leak from the bathtub. SerClean had to remove all the tub and the fiberglass walls, so I'm left with a big hole in the bathroom, waiting for the plumber. He has to repair the pipes that were busted behind the tub, and I was told he could not get back to my house for two more weeks. When he repairs those, then the contractor will come in and put in the new tub and the tile.

When I submitted a claim online with AHS, it was super easy. We were trying to upgrade the faucets and when we were trying to put them on, a piece broke off. The one we were trying to put on was not compatible. The tech explained to us everything we needed to do, what it exactly was and what we need to look for. He fixed it. It was perfect.

The guy who came in for the checkup for the air conditioning system seemed pretty quick and efficient. On the other hand, when I had a replacement oven sent out, it took over an hour to get through to somebody when I had to call in. I tried to do it online but I couldn't. If you have a question, you can't get it answered online. I don't call in much, but I recently did a claim for a dryer and it was easy. It was a little disturbing though. American Home Shield sent an email out, and my payment was processed for the job, but the person they assigned to it didn't do that particular thing.

My garage wasn't working and I called and scheduled the service. The contractor called me back and set up an appointment, and he came through on time, was very friendly, awesome and cool. He looked at my garage and fixed it, and it’s been working ever since. It is an old garage so I should get it replaced. But it's functional so I want to still use it. He told me about it being old and I agreed with him but I bought it the way that it was, so I can't complain.

A repairman recently came out to fix my air conditioning unit. He was very friendly. For the most part, I'm okay with AHS. I haven't had any complaints other than the company that came out to install the dishwasher. They wouldn't install it and I had to pay a plumber to do it. But I appreciate the customer service. I called and told AHS about the situation. They were right on it, and everything's been made right.

Both of my plumbing issues were fixed. One of them was in the master bathroom. The shower faucet was leaking and the techs fixed it. They changed a piece of the interior parts. They also fixed the kitchen faucet that wasn't working. But the same faucet now has the same problem. Techs will come from Infinity Plumbing tomorrow morning. We're happy with American Home Shield. Anytime we call, they send somebody in the next few days.

AHS is the worst in the world. I've ben with them for 20 years and they did nothing to help us. We had water that was trickling down from the ceiling into the drywall by an electrical socket. So they were gonna send out a plumber, but the plumber never came. Then they were going to send out an HVAC guy yesterday. And this was supposed to have been expedited, which means that they had four hours to come out. We tried to call the guy but he wouldn't answer. We spent two days on the phone calling American Home Shield and all we did was speak to people in Ghana who just read scripts. They had absolutely no idea how important it was. I ended up having to pay $580 yesterday to get an HVAC guy to fix it.

I asked American Home Shield to do some tune-up. It was a free service. The contractor sent me a time when they’d be coming out. The tech was professional. We let him in, he went out, checked our air conditioning, told me how things looked, and then he left. I would recommend AHS.

Recently, I had my air conditioning and heating serviced. The people who have been doing it since I bought the house said that a condenser needed to be replaced. I called American Home Shield about doing that and they said that if I didn't have their people do the inspection of service, they wouldn't pay to replace them. So I wasn't really happy about that. They never told me that I had to have somebody that they recommend do my yearly service. Also the people with Home Shield won't replace something until it's completely dead.

The garbage disposal was blocked and the contractor came over and unblocked it within 10 minutes. Everything was working fine after that. AHS makes things simple. They consolidate and streamline things. If anything breaks, we know what the one-time fee is, and then someone comes and takes care of it.

The last time I called AHS, I was supposed to submit a receipt for a refund that I did the replacement of the faucets on the sink. But I haven't done it. I asked them to email me the link so that I can submit my receipt. But I never got the email. I was very disappointed. On their website, they should also make it easier for customers to request a service. One time, I tried but the website was not having that. I could not click on and request. I had to call.

The dishwasher was leaking. The person we had was great. The dishwasher is working.

I had a leaking faucet and my toilet was making a large squeal noise. I called American Home Shield. It was fairly easy to get through. I received the name of the company that was coming out and the telephone number for contact. So far, everything's functioning well now.

I scheduled a service for a spring checkup tune thing that American Home Shield was doing a special on. Same Day Air Repair got here and they noticed the fan blade was broken. It needed to be fixed and I had to put another claim to have that done. They came out to do the repair the next day. It's been super easy to put in a request with AHS and they're very responsive in getting a vendor assigned.

I've used American Home Shield twice and so far, so good. The first time, their contractor came out to care for the dryer that was making noise. They said it needed to be cleaned and now, that's good. A contractor was out recently to repair an air conditioning unit which wasn't blowing cold air and that went smoothly. The air conditioning guy was quick. He came out and went to work. He answered questions, located the defective part, and made sure everything was working before he left. But I wasn't happy that the price went up as much as it did. It went up by 25% and I don't remember seeing an email that it was gonna go up. One of the reasons I went with American Home Shield was because it was cheaper than the previous service that we had. But that was a significant jump. When I asked the customer service rep about that, he just mentioned they were trying to remain competitive.

My refrigerator wasn’t cooling. I filed a claim with AHS with a rep and they were extremely professional and helpful. They explained to me everything - what is covered and what is not and what they were gonna do. They sent out Sears and they were really great. Every time the tech did something, he showed and explained it to me.

The technician did a very good job. He was very experienced and did a very thorough check. He said my system looked good. He made a few recommendations for future reference and educated me on the process.

My dryer wasn't working. The contractor came, assessed the problem and had to order the part. The switch that turned the dryer on was the issue. They were back within two days and fixed the part. They were fantastic. Use American Home Shield because they're great.

I call American Home Shield to file my claims and I tell them the problem and they charge me $100 to send a tech. They've been able to get people here within 24 hours. I recently did a claim on my washing machine. It was making lots of weird noises. The problem was actually the pump, which had been replaced once before about a year ago and it went out again. The gentleman from Arc Appliance was here and made it very easy to do. The first company that they gave me to call, called me and said that it would be 10 to 14 days. That company suggested that I call AHS back. AHS got Arc Appliance here within the next day. Their guy did a very good job.

The website was not working properly at one point in time. We could not access our online account. Also, some of the service providers have not been the best as far as timeliness of response and the services that they provided. When I had to have my oven repaired, it took forever to get an appointment and then even with the appointment, they didn't fix it right the first time. They had the wrong part ordered. It was a belabored process and that happened a couple of times. Their service is a good value for what they do. The question is how they vet their vendors, what the follow-up processes are, and ensuring that their website is working properly so that their clients can access it.

I went downstairs and there was water all over the washroom floor. I couldn't tell where it was coming from so we stopped using the kitchen sink and the dishwasher. We also noticed it was backing up in the washroom sink. There must be a clog somewhere. I was thinking it was coming from the sink but it turned out to be coming from the floor. Two days later, we're taking a shower and we noticed that the water is getting cold. I went down to see if the pilot on the hot water heater had come off and saw a puddle of water on the floor from the hot water heater. We called American Home Shield and scheduled for service.

The burners on the stove top weren't burning sufficiently like they should have been. So, Lake Area Appliance came and found out that there was some type of tool that they needed to order to have it work properly. They didn’t have to replace the stovetop but they could get the part for it. I spoke with the rep from American Home Shield and the whole ordeal was expedient. They immediately got someone out here, which I appreciated. The agent checked everything, told me what I needed and what they were gonna do, which was to order the part and when they would come in. As soon as the part comes in, he would be back out so that he could replace the part with that one that was defaulted. He did exactly what he said.

Almost all the time, it’s hard to reach American Home Shield on the phone. Sometimes, the claim cannot be done online. I would try to talk to them on the phone, and it would be hard to reach them. Somebody came recently to fix the fridge, but I’m still waiting for a part for it. It’s almost two weeks already.

Appliance Wizard came when they said they would, looked everything over, and told us what they were going to do. They couldn't get parts for our dishwasher anymore so they would get a replacement. AHS sent us a notice to pick out which one we want. My wife wanted a black cover so we're waiting to see if they can get a black cover on the one we're looking at.

I did an online claim to American Home Shield and it was pretty easy. I was given the contact information and approximate date of when the service was gonna be rendered. Plumb Tech arrived on time. The plumber diagnosed pretty quickly and got the boiler running pretty quickly. Overall, it's been easy to get the help needed when you need it. AHS is the number one rated company on Google. I would recommend it for peace of mind.

I wanted to preclude having to search for vendors. The problem, especially here in Texas, is people don't show up. When our toilets and drains would not flush, I notified American Home Shield through the phone and it was cordial. The contractor showed up the next day. The guy replaced the float valve. He knew what he was doing and explained everything that was going on. It was good as it could be expected by anyone.

We were having some water runoff and condensation in our upstairs air conditioning system. Water was collecting up in the pan. There was basically a plugged drain. I did a claim via the internet as it's become my preferred method. I can do it at my convenience and don't have to necessarily be stuck on a phone call. I submitted the claim in the evening after hours and by the first thing the next morning, I had received a call. Techs came out the next day. I had discussed with them what was happening so when they came out, they just evaluated it and then took care of it right away. They were here for about an hour and a half.

The tech from Ace’s Garage Door Repair was very nice. He looked at the door and saw what was wrong. He explained exactly the thread and showed me where I could see that it was broken. He replaced it, put some oil on there and made sure that the door went down and up. I had to pay $100 to AHS for the deductible and it saved me $25. However, I would have preferred if AHS would have had a company that I selected.

AHS is less expensive than what we had. Recently, my air conditioner stopped working. The contractor was very good. The tech said our coil was out and our unit was old and needed to be replaced.

The gentleman that came out and did the service was prompt. His name was Austin, and he did a wonderful job. Other than my recent service request though, I haven't done anything else with American Home Shield because I'm not sure what's covered and what's not, but it's not their fault. I've just been so busy that I never followed up on what I own.

I had an issue with my refrigerator, dishwasher, and my stove. The rep took out my information and did the request. American Home Shield did a bundle, so they did everything at the same time. The tech came out the next day and he was excellent. I would have him over and over again. He looked at the refrigerator and my stove. I didn't even know how to turn it on and off, so he showed me how to do all of that. He diagnosed what the problem was. He fixed my dishwasher. He got the serial number and stuff off of the stove and then ordered me new knobs. The first time he came, he was up and gone in about 40 minutes, and then he returned about a week later.

We're on hold forever to get ahold of somebody to talk to and that's a little discouraging. When we get someone, there have been several times when they say, “We'll get back with you within the next 24 to 48 hours" but there's only been once that they've actually called me back. Also, It takes a long time for them to get me a person to repair things.

Water was leaking inside my wall through the ceiling on the second floor. A contractor came out and looked through everything. Good thing I was able to stop it myself and it was the exiting water and not the incoming water. If it was incoming, I would have to turn off the whole water supply and I'd be down for three days before they got there. But it got inside the wall and they said was there was nothing they could do because that was not covered. They needed to cut the walls and pull up the floor but I told them no. I have other insurance for that and didn't want to pay for it when I have insurance to cover it. The only thing was that they were so far away that, if I would have hired them to do any of the plumbing work through the initial inspection, they would charge more than someone locally here for the travel time. That would have been a been a hit that would have went towards American Home Shield.

In the recent past, they've had better service vendors. We had a claim for the washer and the provider had to order a part and wait for it to come. It was a little stressful as it took a little long to get but not unreasonable. The tech was very professional and did the service very quickly. He was very friendly and helpful. He also did a little explanation as I like to know a little bit more. That was a nice experience.

So far, it's been good with American Home Shield. I put in a claim for the check up on the AC and a contractor came out and did it.

I had a great experience with AHS. They’re a good organization. I was very happy with them. When I submitted a claim, everybody took care of business. They did their work and did it professionally.

The refrigerator stopped working. The techs that came out were fine. I like them. They showed me and explained everything. They fixed it.

AHS is a good service except for A/C or Heater service. It will take several days to get someone to your house. This happens every time. I put in a service call on a Thursday and they can't come out until Tuesday. And no weekend service, so you have to wait through the weekend to get scheduled. This is unacceptable. And don't even try to call customer service since wait times can be hours.

We did a claim to American Home Shield for an AC repair. It was coming on, but it would go right off. The first guy that came was from Georgia Heating. He said it was a wire. So, he put wires back together, and he left. It came on, but I told my husband it seemed like it was colder than necessary even with the temperature. Then it went back out. So, we called American Home Shield back and they sent somebody else. He replaced the thermostat. He did a wire and something else, and then he said it was fine.

I'm glad that I got American Home Shield's policy. It's a great thing. Recently, I thought my refrigerator was broken so I had someone come out. I put the request in late Wednesday night, and the repairman was there Friday afternoon. He was nice and helpful. He thought that it was just the light bulb. But I got new light bulbs and the light doesn't work still. Then the issue with the condensation, even though we turned up the settings, there's still some condensation so I requested another visit.

The dishwasher wasn't draining properly. The techs determined what they thought the problem was, ordered a part, came out two days later and replaced the hose.

I'm very satisfied with American Home Shield. There was one company they used to send me way back two years ago. It’s bad. I wasn’t happy with them so I told them not to ever send them back to me. But Action Repair is very prompt. They come in as soon as they get the call and fix the problem. The most recent claim was the refrigerator which wasn't cold. They came in the next day and fixed it. There's one thing with American Home Shield though. They were supposed to replace my cooktop. They didn't have the size so they told me to go out and buy it. I did and it's over two months now. I sent in the receipt but haven't gotten my check yet.

Sears came out and looked at my washer, and the guy said it was too expensive to fix so they would just replace it. That one was perfect. However, I'm still waiting on a decision that is being escalated to upper management that I haven't heard back from them. The claim was declined. The problem is still going on and American Home Shield told me they would not cover it. I called them to let them know that it shouldn't have been declined because they are the ones that sent the first contractors out to fix the problem. They've helped me in the past, so they've been good to me. Hopefully they can get this last issue resolved.

We had a little problem when our air conditioner went out and American Home Shield approved to get a new one and it took us almost a month to get it. It just seemed like we couldn't get ahold of the people who were going to put it in. It took forever. They just kept promising. Finally, we got it after about 20 calls to them. I wasn't happy with how much money I had to pay to have it put in. I had to pay $3,095 extra. I've had American Home Shield for many years and I don't have a problem with them. I just have a problem with who they send out and why I had to pay $3,000. They said it was for upgrades. They didn't upgrade anything. They just put in a new one and then I had to pay for it.

I took advantage of the discount American Home Shield offers to do a yearly tune-up. While the tech was there doing the tune-up, he noticed that my capacitor was loose or broken, and he took the initiative to repair it. I can notice a big difference in the way the air conditioner is cooling.

The safety lever up in the attic on the AC unit, that had shaken loose, disrupted the thermometer that's in the house, which caused the whole system to go down. My wife and I thought it was a lot worse. But that was all there was. They came out and fixed it. They were in and out in about 15 minutes.

I received the information from American Home Shield related to who was coming out and they also provided me with the phone number that I could call. But I ended up expediting the process and called the company myself. The repair guy was professional. He inquired what the issue was and I told him that there was this egg smell and that it's odd coming from the shower, and then the slowness of the drain. So, I asked him to snake it. He said that they would check to make certain it's covered. The guy said that they could only snake it if there was an actual clog. Otherwise, AHS wouldn't cover it. They could have told me that over the phone that they'll only cover it if it's stopped up totally. But they didn’t and still charged me for the visit.

I was very pleased with our recent claim. My dryer elements went out. I spoke with an AHS rep that was knowledgeable and very pleasant. The Sears tech that came out was also very friendly. He told me exactly what was going on with it. He worked on those machines before. It's operating very well now.

Every time I've needed service for anything, I have no problem scheduling it. I did a claim for an AC tune-up on the American Home Shield website and it was simple. I received the contractor's phone number, picture, and the time their tech was gonna be there. The tech was very interactive and the work he did was perfect. Go ahead and get American Home Shield. My cousin was buying her house and I told her to get it.

The contractors from American Home Shield have been very good. My daughter didn't feel like it was getting cool and the tech explained things to us. He cleaned the AC, checked the Freon, and everything worked out fine. It was overall a positive experience.

I like AHS because it gives me that reassurance that when something happens, I can call. It also helps me financially by not having to have a big expense all at once. Also, anybody that I've spoken with at American Home Shield has been very nice and professional. The technician was really nice, helpful and professional with my recent claim. The tech came the next day and the problem was resolved with my AC unit. One time when I was having a little bit of a conflict, they assigned my case to somebody special that would handle just my case, and then was a go-between and that was really helpful.

All of a sudden, the dishwasher wouldn't talk to me. I pushed buttons and it wouldn't do anything. I called and spoke with one of the representatives with American Home Shield and they went on and they wrote up a ticket. A couple of days later, the gentleman came out and took a peek and said, "Oh, my. You got a burnt board in here." And he said, "Oh, this board here caused that board to go out." And that's basically what was going on. So, something shorted something else out within the unit. The contractors are legitimate folk. They come in with the attire. Like GE, they have their uniform on and the whole bit. So, whenever they come and provide a service, they seem to be legit people and knowledgeable.

The garage door opener wasn't able to pull up the full weight of the door. My springs have broke and I had to get the springs replaced. The tech from Affordable Garage Door Services really knew his stuff but American Home Shield wouldn't pay for it so I paid out of pocket. But AHS has gotten a lot better. I didn't like messing with them at first.

Pro Comfort Heating came out, did a good job and left. It was for the flame detection sensor and it was just cleaning off something. Even though I saved money by using American Home Shield, it was a simple fix. I wish that I learned something so that the next time that it happens, I won't have to call and call. That was the second time I had problems with the furnace. The first time I called, I had to wait a couple of days but this time, it was something simple and the tech came out the next day. She was awesome. It was the end of wintertime but it would've been worse if it was the middle of winter. I hate having to take a vacation day to stay home and the only complaint I have is you have to be home in a certain window of time so it ruins your whole day. It would make it easier if there's any way that they could schedule a time after hours of work. But it got done within a day.

American Home Shield uses third-party people. They don't use manufacturers, people that can do the job right the first time. I had a claim for my stove and it took forever. I told the first technician what was wrong with the product, and he ended up ordering different parts to it. When the other technicians showed up, I told them both that this is what's going on and the other guy wasn't understanding what I was telling them. It was a video conference too and I don't see how he didn't understand. Still, the job got done, but I had to wait a few parts later.

American Home Shield's service has been great and they've been on top of things. I had a water heater repaired because it had a bad odor and the rod inside had to be replaced. A bit of the odor has come back, but I've been trained to run the water more out of that. Recently, the icemaker on our refrigerator wasn't working. Initially, a sensor was replaced, but it still wasn't working, so the tech had to replace the icemaker. He was really good. Now, the icemaker is working, but it ices up quite a bit on the inside because the seals aren't completely sealing. The new seals are on forever backorder for the freezer and the refrigerator.

The other day, we had a contractor come and do our air conditioner. The tech messed up something upstairs so I called them to get him to come back but nobody ever returned my call. Also, we had a microwave that they repaired that took two weeks. The length of time that it took for that was quite a bit. But other than those, previous repairs went well.

The contractor came out and fixed the faucet. But then it broke down again and they finally resolved it. It seems like American Home Shield gets a lot of these little small companies and sometimes, they don’t have the equipment. American Home Shield is trying to get people out to actually do the work. But sometimes, people come out and then they end up sending somebody else because the first people didn’t do the work right. They used to bring in brand-name companies like Sears. At first, I was thinking about trying to switch up and go to somebody else. But I decided I’m gonna try to hang out with American Home Shield for another year and see if the service gets any better.

It's been a positive experience with AHS and they've been good to work with. The service is good, particularly if you have an older home. The only time I was a little bit disappointed was when we had an issue with our air conditioner. For a recent claim, they sent out Hot Shot Appliance Service to handle my washing machine. They were super nice and very polite. I first did a video so they could see what was wrong with it. Then, they came out and they ordered the part. They told me the part would take a week to come in but it came in earlier, which I was happy about, and they came right out and fixed it. It was great.

I like American Home Shield. I've had a problem twice, and they're right on the money. They connect me quickly with somebody who can fix the problem. We had a problem with with one of the appliances and they sent a guy in who fixed it. The contractors have taken care of anything that we have needed them to take care of and are very respectful of our property. They keep it clean.

My fan in my HVAC system stopped blowing. The website was easy to navigate through, and it worked fine for me. My HVAC system is up in my attic around installation and a bunch of my junk. The young man did great navigating my attic and finding a solution.

The icemaker quit working on my refrigerator and Dave’s Appliance came out within a day after I heard from them. It was fairly quick and exceeded my expectations.

I had a problem was the garbage disposal and the tech from Third Generation Plumbing was a nice fella. He got right in there and then told me everything he was doing. I also had a claim when I had some sprung leaks out of my valves behind my washing machine. The guy came and tighten down the nut. Paying $100 was a bit much but the way they looked, I was afraid to try it myself. At least if something broke, he was here to do it. The only thing with AHS is I don't want to call in a claim on the weekend if I can avoid it. I had a leak inside the house and I shut my water off. I filed a claim and they said the contractor would call me and make an appointment within 24 to 36 hours. That wasn't going to cut it. I needed the contractor then. Other than that, AHS's service is well worth it.

I'm very appreciative of American Home Shield. They just recently came through for me when they replaced my air conditioning system. It was old, and I had leaks in my coils in my evaporator system upstairs and a couple of problems throughout the system. It wasn’t running very well and kept losing refrigerant. The techs came out a couple of times and evaluated it. As a matter of fact, they just replaced the evaporator last year and it ran great all year.

The water heater pilot went out. The contractor came out and assessed the issue. They said that they couldn't get it started, they couldn't do anything, and they would have to order a new machine. They said that they would get back to me on pricing because other things had to be done in order for the water heater to be put in like something with the chimney. The company sent me a quote. The other piece of the experience was some other tech shows up at my house wanting to talk to the tech that was in my basement. He was like one of the company owners or the owner’s husband. It put me in a position where there were two men wanting to have a conversation. I didn't feel safe. He had no real reason to be there. They were just sitting there talking while I'm down there and it has nothing to do with the work itself.

American Home Shield provides good service, but it took three attempts to get the job right with my dryer. It also took a little while to get technicians out. The first one determined that the problem with the dryer was that the vent was blocked. We had a separate somebody come out to replace the vent and he replaced something in the dryer. That repair lasted a week, then I had to have another repair person come out. That also didn't work, so a third person came out and the wiring had been bad. AHS covered my dryer. It's just the first two times didn't work and that was frustrating. Still, having a home warranty gives us peace of mind when something like this happens that otherwise might cost a lot of money.

American Home Shield’s website was self-explanatory and good. I don't have to be on hold on the phone for a while. My garbage disposal had gone out so I had to call in and I submitted the request late, so I heard from the contractor the next day. When the tech came in, he saw the garbage disposal was dead. He said he was just gonna replace it. He had one in the car and replacing and putting everything in took less than 20 minutes. It's been working great so far. I was recommended by a family member of mine to AHS and I'm glad I got them.

The ice maker on my Samsung completely froze up and couldn't get defrosted. So, it was a replaced with a new one. Now, I have an air conditioning head on my mini-split. They're working on that to get it fixed. Everything's been going great so far. I pay the service and they fix everything else. The techs have been good. I had Sears before and they didn’t do some of the stuff that American Home Shield does. I got the higher policy with American Home Shield but they're standing by their coverage so far.

I had some shingles that had blown off the roof. I called American Home Shield and talked to someone. That was really pleasant. Someone came out in two to three days and replaced the shingles. I had some that were loose so he sealed them. The experience was really nice and he explained everything to me.

I've had AHS for a year and they've been very good about coming and getting things done. Recently, McAtee came out for the heating unit and they thought it was a blown fuse. But they didn't find out why the fuse blew. They didn't fix the problem and then and they came back. The second guy did because it happened again. He found the problem and fixed it. Having AHS, it's nice knowing that I can have someone come out, check out issues, and do whatever for a reasonable price.

I had a little leak behind the refrigerator and the experience with the tech was good. With today's inflation and everything else that's been going on, AHS raised prices. I've been happy with them but they've been doing it every year. They should give a customer a break especially a loyal one like me. I'm thinking of switching over to a different warranty company 'cause AHS is too pricey right now.

AHS is very easy to use. But with my recent claim, the vendor, ATR didn't contact me. I had to call them because they were slow on the uptake. It was supposed to be within 24 hours. After 72 hours, I reached out to them. They rescheduled me. Two weeks after the initial schedule, they finally were able to get out here. It was well below my expectations, because I expected, when I made my appointment, that they would be available as they said they would. But I got excuse after excuse until I finally got them to commit to coming out. I recommend American Home Shield, just not, particularly that company that they used. But once ATR was able to diagnose the problem after all of the delays, they were also fine.

I’m very happy and satisfied with American Home Shield. When I put the claim in, Albatross came out and checked the microwave. The tech was in and out in about 10 minutes. He said it needed to be replaced. I had a callback and went through American Home Shield, and I had to pick out a microwave. The people that delivered it said they couldn’t get the other one out. So, American Home Shield sent another company. The guy had the other microwave out within five minutes, and he put the new one in with no problem at all. He was very professional. He cleaned up after himself. Overall, I like how professional AHS is, and how quickly they turn around and get on things. Everybody’s been good, too.

The locksmith was wonderful. So far, so good. This was the only experience I've had with American Home Shield but they were helpful.

I had a good experience with American Home Shield and would recommend them. Sears came when they were supposed to and fixed my dishwasher. They were very nice people and were out quick. The second time, they had to wait for the part. But when the part got here, they came out.

I called AHS for my disposal that wasn't working and they sent a contractor out. They've always helped me so I like working with them. I even give their number to other people and a lot of people is getting their warranty for their appliances because they are a good company.

My two air conditioning units went out. I had a representative come out and he told me that he will have to test one of the units to see if there was a leak. He would have to inject something into the unit then he would come back out in three days to determine if there was a leak. If there was a leak, he would have to determine where the leak was coming from. In the end, things didn't happen like that.

American Home Shield’s service and reliability has been great. They’re honest and stand up to their word of the coverage, unlike other home warranties. I saw advertisements and unfortunately joined a couple other ones which were very unproductive. These other people are rip-offs, and I apologize for not joining American Home Shield sooner. Any claim that I've put in has been covered. Water backup from my toilet, immediately, they had Sears here. They also serviced my pool as well as my appliances, and they fixed my dishwasher. I feel terrible about putting in the claims, but I have this for when something breaks.

The tub was clogged. It had some hair in it. I submitted the claim through American Home Shield. Every time I put a claim in, AHS selected TMD. They also came out for a few other claims before that I put in to fix some things. This was their third time to come out so I'm used to them. They're good. I prefer them over anybody else. They came on time. The tech used the thing and got the hair out. It took 10 minutes, and that was it. The shower works with no clog anymore. It's good to have AHS. It's convenient. I don't have to worry about anything. I just go right on there quickly. I've already told a few people about AHS, so they have already signed up.

The service of AHS has been good. I had two claims recently. One, the washer went out. There was a part and they were able to fix it. Two, my refrigerator went out and they were able to replace that. Once the techs brought it up that it couldn't be fixed, they told us to look for another one. We had a choice of either shopping with them, or they would provide us with a check to go get our own. All the technicians have been good as well. However, I hope if I got really good service from a particular contractor, that could be put on my account as the contractor that I would like. So I don't have to have different people come into my home.

I would recommend someone else other than American Home Shield. When they assigned me A & R Complete Service to do the annual air conditioning tune-up, I checked them out and they were a 2-star out of 5 stars. I called American Home Shield and asked it they always recommend lower tier work people and they said to try them out and see how they work. They worked fine, but they're not highly ranked. American Home Shield does not use top-notch people.

The only thing I've done is an AC check. The technicians arrived at the scheduled time. They were easy to work with, respectful to the home, answered all my questions. They came on, did their stuff and left, and it was all good. With American Home Shield, I have a feeling of safety and security.

I called in over the phone for two different issues. One, my dryer was not drying clothes like it was supposed to. I turned on my clothes dryer on a Sunday, and I had to stay at home an extra two hours trying to get a load of clothes to get dry. Two, the refrigerator kept having a puddle of water in front of it. It started out as a little puddle and every couple of days, I had to mop in front of the refrigerator, then all of a sudden, it was a big puddle. The handle on my refrigerator looked like it was coming loose, and the light was coming on and off as well. I thought it was the bulb, but one day, the light will be on in there, then another day it will be off.

Every time something went wrong with something at my house and I called, American Home Shield would send this same company, Pro Appliances. The lady that talks to me at Pro Appliances is very nice and professional, but then, the person she sends out can be obnoxious. He wanted a video of the washer and I told him, “We’re not gonna do a video. What do you want me to video? The washer isn’t working. I can send you pictures of the washer. What’s that gonna do? Nothing.” So, I said, “Please send someone out.” He came out after four days and said to my son, “I’m only gonna video. I’m not gonna do anything.” My son said, “What is the video going to do? We really need the washing machine.” He looked at my son and said, “You know what? I’ll be back when I get back in this area,” and with that, he walked out. I asked American Home Shield before not to send that guy out again. The last time we had him, it was the same thing.

When the heat pump capacitor fuse on my air conditioning unit had blown, we requested service through American Home Shield's website. My wife then got a call 24 hours later, and the tech who came was great. He was very professional and everything went well. My wife had no complaints and the house is staying cool.

One of my top toilets was slowly leaking water even after I replaced one of the seals and then the other one was hanging with that little flushing lever. The contractor was great. They were extremely efficient, so they weren’t in the house too long. They also had to manually clear my garbage disposal. The only thing that I didn't like with American Home Shield was when I had a cooling problem and I had to pay for the Freon out of pocket on top of the fee for the individual to come out.

I bought my house the end of August, and the bathtub started draining slowly. I went online, asked for a service call and within 24 hours, somebody called me. Within 24 hours of that, somebody was here and they fixed it. There were no upsells, and the service was excellent. I like being able to put in a claim online and not having to talk to people. I like how fast and easy it was. 25 years ago, American Home Shield had a bad reputation of trying to upsell and I had a bad experience, so I was a little apprehensive about getting a home warranty, especially from American Home Shield. All my fears were alleviated though. I was holding my breath with this claim, that it was so fast and easy made life a lot better. In fact, when my policy is up in August, I'm planning to renew.

The guy from Plumb Genius came out for my two leaky faucets and he finished very quickly. It was in less than an hour. Everything seems to be working great.

Our real estate agent talked us into American Home Shield for our two properties and it's been nothing but a nightmare. They will send people to repair an item for $75, but when we had a microwave that the GE repair service said could not be repaired because the part was no longer available and told us they were recommending to AHS that the unit be replaced. AHS ran us around for almost a month, through at least TEN phone calls, acting as if they never got the report from GE, saying repeatedly we would receive an email and we never did, delaying, delaying, delaying. In more than 60 years of life, I have had some scams run on me, but nothing like this - under a veil of legitimacy. We finally threw up our hands and cancelled our policies - after they made us wait on hold for almost half an hour, of course. PLEASE do not use these people. You will regret it if you ever need any covered item replaced.

I contacted American Home Shield (AHS) on March 22, 2022 for an issue with my AC. They notified me that a company called ATR was assigned to me. On March 24 a tech came to my house and hosed out my outside unit and said that was all it needed. I told him I was still not getting any cool air from my vents. He said since it was a cool day and wait until it was hotter outside. I did and it never got cooler.

I decided to get American Home Shield because being single, and I couldn't afford not to have it. Sometimes I feel it's high, but it's cheaper to have it than not. I like not having so many expenses should something break down. I just have a certain amount to pay and I know what is out of pocket. Also, someone would call me in one or two days to set up repairs or he would come out here in two days. It's very easy. I can cook on my oven sometimes and other times it's not showing. So, the tech is still working on that. He asked me to call him back when it's out again because it's a hard fix when it's on.

When you have a claim, you can call American Home Shield or you can go online. I go online and it says "submit a request". You hit yes and for what property. If it's air conditioning, heat, water, or whatever it is, you check that off and you send it. Usually, within 24 hours, you're contacted by somebody to do the fix. But what they don't tell you is they might tell you it’s next week when they can come to fix it. I had a water leak and it was nine days before someone could get out there. You're looking at a week most of the time for a lot of stuff.

The fan motor went out on the condenser and after I hit the submit button on American Home Shield’s website to submit the claim, I heard from the contractor in 10 minutes. And they were there in four hours to fix the issue.

The spring broke on the garage door and we called American Home Shield. But the vendor was going to take too long so we had to cancel the claim. He wasn’t going to be able to come out until Saturday and our car was stuck in the garage. So, we had to go with someone else. But other than that, we had a good experience. Having AHS is nice because I don't have to plan for these huge, unexpected bills. I can go to my home warranty and pay the amount that I have to pay to get someone out there, and they'll take care of it. We’ve had other home warranties before and this one has been the best one.

Overall, I'm not that satisfied with the HVAC services for my air conditioning. I've got an older unit so refrigerant is hard to get. But I'm taking the brunt of that cost for filling the unit now. Because right now, I have to pay over $1,000 for a technician to come out and refill my unit with refrigerant after they replaced the coils on it. I just think that's an excessive expense when I'm making monthly payments to them and I only use the plan once every 18 months. I'd like to see AHS take responsibility for more of the cost of supplies.

American Home Shield’s process is seemingly effortless getting things done. There are a couple of things but they do a good job. My last service was for my hot water heater and it was great. The tech tried cleaning it and that didn’t work, so he replaced it. And he did it all in one visit. He was very nice and professional. Up until now, I didn’t have anything totally replaced. I had an electrician come out once and he ended up charging me for something he said wasn’t covered. My son said that was not right. I should never have had to pay. Then, I had a garage door opener guy come out and it was just the sensors at the bottom, so there was nothing wrong. When my bathtub drain was leaking, I had someone come out and he said that I needed to have a new drain put in or a new bathtub. But it wasn’t covered under there.

The AC wasn't blowing cold air. The tech said there was a leak in the Freon. So he fixed that. It was a very easy and efficient experience.

AHS has been great so far because we've had a few claims since we've been in the home. The techs have been great and very knowledgeable. They've been able to diagnose the problem with no issue. We were having a slow drain and it eventually just stopped draining altogether. The claims submission process was easy. I did everything through my online account and scheduled my service. They sent everything back through emails to let me know someone was scheduled to come out. T Mayes then called me and set up an appointment for the time to come out. The drain needed a good snaking and they did that. It's been good since then.

American Home Shield sent out a company to do an annual check on my heating system then I called up because I was getting some nasty smell. That was all sorted out very recently and everything's fine. The techs were very good people.

It has worked out really well for us with AHS. We're happy with the service and we will continue to use it. We've had a little bit of an issue with an air conditioning replacement but other than that, they've done well and they've been pretty easy to work with. My most recent claim was for the water heater. There was something wrong with the lower heating element that couldn't be repaired and there was calcium buildup. Thomas Brothers came and said it didn't look repairable. They went to the shop, picked a new water heater, and then came back and installed it.

I opened up a ticket for a leak in the basement and my faucet. That was the initial issue, but when the repair people were trying to fix my faucet, one of my shutoff valves was not even working. So, they had to do more work. My experience has always been good with the people that American Home Shield sends. However, my experience when calling them has been somewhat annoying sometimes. It's easy to get through, but the people that pick up the phone keep going back and forth.

The guy who came out for the garage door was terrific and extremely professional. We haven't had a garage in a while. Our previous home had the garage converted into a family room. So he was really cool showing me the maintenance I need to do. I highly recommend them.

There was a sink and a tub in the same bathroom that were draining slow so TMD Plumbing came out. They didn’t find any major problem. They snaked it and everything was working fine again. That went well. We've had TMD out a few times and they're always very good. The contractors that AHS has sent out have been great. They're very professional. They come on time, diagnose the problem quickly and fix it quickly as well. We have an older house so we like that if there's ever anything that goes wrong with an appliance or plumbing, we just call American Home Shield and they send somebody out, and it's just the copay. The issue usually gets fixed or we've had a number of things that have been replaced.

I had a claim for a refrigerator, a microwave, and a dishwasher that wasn't draining. With the refrigerator, the ice maker was broken and the coolant housing was busted. The tech ordered the parts and a couple of days later, another guy fixed that. With the microwave that wasn't heating up, the tech said he couldn't fix it so I should just go on the website, do the cash option, and be done with it. So AHS just sent a settlement and I got another microwave.

My air conditioner wasn’t working. I did a claim to American Home Shield and my experience with the reps was good. They said they would contact the person to do it, and he would contact me. It was the weekend. So, the tech took until Tuesday the next week to come out here. Once he got here, he was very good. Overall, I was happy with AHS.

Our air conditioner unit had a leak. When we submitted a claim for it, it was great. The response of the vendor was fast. They were supposed to come out on a Friday. They put me on the waiting list. I called on Monday, they came out Tuesday. They replaced the valve and it's operating well now. My mom recommended I get the coverage and I’m glad I did. I will recommend AHS.

The first claim was associated with a toilet that was leaking. It was the first time that I used the process, so it was confusing to not be able to ask somebody exactly how they did this. I got a notification that I could use a video call about it. What you would see is water on the floor, so I'm not sure exactly how that was supposed to work. Also, it seems onerous to have to pay American Home Shield $100 when somebody has paid $500 or $600 for the contract. But I was satisfied with the quality of the work that J&M did. Because they did three different things, and all of them were well done. They did an excellent job fixing the problem. The people that came out from J&M were journeyman plumbers, and they were careful, courteous, and made sure we understood what was going on.

I did American Home Shield mostly because of the rate that I got and the customer service turnover was pretty good. It makes my life easy when something is broken, especially living by myself and juggling so many different things. It's nice to be able to rely on someone. It definitely justifies the membership subscription. So far, everything's been great.

The outlet on the pool and the pump weren't working and when I put in the work order, it couldn’t be done because it's not attached to the house. But the contractors from American Home Shield have been good as well as my experience. If people own a home, they should consider getting AHS.

It was great with First Choice AC. There was quick response. There was a part on the outside of the AC unit that was burnt out so the fan wasn't wanting to kick on and my house wasn’t cooling. They fixed the issue the same day and I haven’t had an issue since. American Home Shield is very affordable and saves me a lot of money. The service is fast and so is the feedback. Whoever owns a house, I tell them about American Home Shield.

I'm satisfied with American Home Shield’s service. I've tried other ones but I've always come back to them. So, I'm good with it. They have people here locally that can come out and look at everything with you. I don’t have to try to have somebody from out of town send me somebody. And when they come out, the people are friendly and know what they're doing. Having AHS has saved me quite a bit of money and it's available when I need repair for something that’s out that’s covered. It takes them a little bit of time to resolve an issue but it's not unusual. The times I thought it could have been completed, it didn't. But they have contractors that come out and then get a second opinion.

I was getting water in my basement because my sump pump went out. I put in a claim with American Home Shield and it was nice to be able to reach them after hours through their automated system. I really appreciated that. The tech, Chris, called me the following day and set the appointment up. I wasn't at the house when he came, but I had my sister come here and meet him. He said it was a covered claim and he had a sump pump in his van. He also said that it wasn't a very good pump and he could sell me another pump that was better, but my husband said, "No, just go with the one that American Home Shield uses." I'm very satisfied with this experience. It was nice and easy, and Chris was very professional, timely and knowledgeable. He fixed the problem, and if he didn't come as quick as he did, we would've had a real problem. I've had American Home Shield for years and I always recommend them.

They were very professional. The house wasn’t cooling. They took care of my problem and scheduled someone to come in and take a look at it. However, the same issue happened a couple of weeks down the road. But it was also taken care of.

I had two things, my washer and water heater. It's easy to submit the claim. With the washer, whoever that vendor was was wonderful. That guy was wonderful. He came on time, stated the issue, what it could be, and did all his testing. He identified the problem, said it was this, and he rescheduled the appointment for a week later. He cleaned up after himself well. We were out of use of a washer for a week, but we dealt with it. And when he came back, he came back at the time of his appointment, and he replaced the part. It looked like it wasn't that part. He identified the issue. After ongoing tests, he found the issue and he replaced that part, and now the washer works great.

I’ve been very pleased with American Home Shield. I called them recently and logged a ticket for a yearly maintenance that we like to do. Getting into the hot months, I usually request a service for freon, etc. A contractor came and did the check. I needed freon and they put freon in.

3 Boys Appliance Repair came out and worked on the dryer and they were awesome.

I had platinum coverage with AHS... I had a water line near the hot water heater, start to leak. The request service, paid $100 -- contractor arrived - accessed. Worked was denied, I ended up paying for the repair myself, plus premiums, plus the $100 fee to AHS.. So this ended up costing me more than if did not have a policy at all. After the contractor left, I called AHS to discuss what happened and request a refund of my $100 or the $300 I paid the contractor. Both was denied... They used some type of technicality to get out of paying for the service call. Very bad company - I am cancelling my policy, I would not recommend doing business with them.

The pool filter sprung a leak down at the bottom of the filter. Xact Pool & Spa came by and they did the work they needed to do. They knew what the problem was when they came out, so they had the equipment already. It took a couple of hours to install the new filter and they did an excellent job.

American Home Shield is fabulous. We had a refrigerator problem about three weeks ago and they sent someone out local who diagnosed it within a short time, and he was spot-on. Within two days, water was coming out of the bottom of the furnace and AHS sent someone out. It was just lines that got plugged. Those two things would have been a major hassle for me but AHS addressed them right away and had very good conclusions. I didn't anticipate I'd ever use it because it's an expensive home and it's eight years old. The guy who owned the house had it so, I decided to get it. I'm an old guy and I have never had any kind of warranties but AHS has been great.

We turned in our order for my air conditioning tune-up and they sent out a contractor who had been here before. The tech said we needed a part and he said it had to be a separate order. We thought we could get ahold of AHS and have him come back and put the part in. But there was no way that we could get ahold of anybody to tell them we wanted the same people back. We tried online and on the phone. When we find a company that does a good job, we like to use that same company over again. I've had some employees that I'd love to have back and some, I should have never hired. It'd be nice if I could get some companies back again when I have a problem. I would really appreciate it. But the company they sent out to bring the part, Ramsey Air, was very good too. We'd be happy to have them back.

In the last year that I've had American Home Shield, their contractors have been out multiple times and incredibly helpful. I can ask them a question and they have an answer for me. They can explain what's going on or what isn't going on. I've gotten very good response. Recently, the dishwasher was not locking. We also thought that the heat part of it was not heating up. The tech showed my son the heat mechanism was working and fixed the lock.

I had drainage clogged. The tech was nice. I got the issue resolved that day. What little I've used AHS, I've never had a problem. They've fixed whatever I needed.

As our house gets older, I thought about getting a home warranty. I had American Home Shield back in the late ‘90s when I purchased a home and had great service with them. It was a no-brainer to go back to them when we decided to go ahead and get a home warranty. We have peace of mind and we absolutely love having them. When something happens, we pay our monthly premium and when you're having to call somebody, you're not worried it's going to be thousands of dollars. It's simply a deductible that you pay and whatever needs to be fixed is fixed or replaced.

My husband called American Home Shield and said that our garbage disposal wasn't working. They said, “Okay, we'll send somebody out.” Somebody called me and said, “What day can we come out?” I said Friday. I let them come into my house. They opened up the sink and looked at the garbage disposal. The blades were stuck, and they were able to get the blades unstuck. The disposal works now. They resolved the issue and taught me how to keep it from happening again. This experience was good. The last one was terrible though. AHS could choose better companies to work with.

Service has been good. We had a leak in the house and they were out there to repair the problem. The plumber fixed the hot and cold nozzles on the bathtub which were causing the leak. So, they replaced those. The tech was very good. I was really pleased with him.

I like how easy it is to schedule a repair and how quickly they get someone out. I also like the repair people they've sent. My AC wasn't cooling. AHS sent a guy who worked on it. We had a slow leak and the Freon was leaking out and they repaired it.

My garage door wasn't going up and down, so I called American Home Shield. I got a deal with them. They contractor called me, told me what time they'd be here, and the tech was here on time. He did an excellent job. He was very nice, very considerate, and very professional. American Home Shield is a good deal.

I reported a leaking faucet and AHS sent someone out. The contractor came out and did what they needed to do. They were on time and efficient.

My AC unit stopped working. The claims process with American Home Shield went well. Something had to be replaced, so the tech had to get approval from American Home Shield, and then he came out and repaired it.

I took advantage of getting my AC unit checked for the year. And that was a fiasco. Found out my air conditioner was faulty. It wasn't holding its temperature. The tech never did anything. He tried to charge me 200 and some dollars for Freon. In the middle of that, he got a call that said the work order was canceled because something happened with my payment. He left in the middle of the job and left my gate open. I had to call my own air conditioning guy to fix things and he let me know that the AC really needed to be replaced. So, I called American Home Shield back, and that’s when they sent Cabot out.

American Home Shield’s service has been helpful. I've been successful in being able to make an appointment and getting someone out here in a sufficient amount of time, either within a good amount of timeframe, probably about two days or so. It’s never a long time. American Home Shield has been great for me. I've even referred people to them. Being a homeowner, on our own, we have to do everything. It’s definitely a benefit and helpful. They have reasonable monthly payments, too.

I’ve had one claim recently with AHS and the service has been fine. The new contractors have been okay. But the past contractors were not. I went without air for two months last summer. I kept being told that my parts weren't in. I was told several different things. I finally ended up having the product repaired myself, paying $3,500 out of pocket to have it repaired. They said there was one part that was wrong with it. It ended up being two parts wrong with it. The day after I had it repaired, the person that was supposed to repair it called me and told me the part was in. I could have saved myself $3,500 because I had a warranty with them.

I'm single, and I have American Home Shield for security. I requested to have a preseason check done and it was great. The tech came out within a week. On the other hand, I was never happy with the way my plumbing claim went down. Somehow, somebody quoted that an earthquake was the reason I needed the toilet replaced. I’m sorry, but there’s no earthquake in Kansas that bad that’s gonna crack a toilet. I ended up having to pay the vendor $800+, plus the $100 to American Home Shield. I was not pleased with them. I seriously was gonna vendor out.

Reading the fine print, things you think are going to be covered sometimes aren't. Why the warranty declines coverage is different, and I can't blame them for that. But there are times where I thought something would be covered and it wasn't. That is frustrating. Otherwise, I’ve been quite satisfied. When we requested to have our blocked toilet serviced, the plumber came out within a day or two and he was able to dislodge the obstruction.

I've been successful with American Home Shield for quite some time. But there are a couple of things that could be a little bit better. When a claim is submitted, they seem to only look at companies that are registered with the provider even for cases where we have fixes that require emergency assistance such as a refrigerator being out. Based on the people registered with American Home Shield, they are not able to provide a service within two weeks or so. They should be able to look in the area. If that service provider isn't available, who will be next? They should base some of the services on categories, which is considered an emergency compared to standard repair work.

I was assigned Foster's to repair my oven and I waited a few days but I hadn't heard anything from them. When I called them, they told me that they already told American Home Shield that they could not service my oven. I said it was fine, but nobody had notified me that they needed to make a switch. When I called customer service, they looked at the records and said they declined the order. So, they assigned somebody else. When the guy came, he looked at my oven, but he didn't pull it out of the wall, and left. He said he would have to order a part. But then I received another email from Foster's, indicating that they were setting up an appointment. So, when I talked to them, they came and repaired my oven.

We had part of our water heater system burst recently. Silva Plumbing contacted me the next morning and they came that same day. I sent them some photos and the tech was able to diagnose it over the phone. He was also able to get the part and bring it with him to fix the same day. Sometimes, it's just a little frustrating when claims are submitted with AHS. We have an open issue with my oven. The first contractor came out. Whatever he wrote on the paperwork, he determined that it was a pre-existing problem. But nobody knows when something cracks on an appliance. I’ve had lots of things go bad within the months of owning my home. So, I had to go through an appeal to get another one out. Now, we’ve been waiting on parts for six months. It isn’t all American Home Shield’s fault. But, sometimes, the system for sending out contractors and claims and approvals can be a little bit flawed.

I like the customer service and the satisfaction of American Home Shield being, so far, able to replace and/or fix anything we've had go wrong. With any claim that we've filed, they've been very helpful and had taken care of any issues we've had. I recently filed a claim and a contractor came out and fixed the issue the same day.