American Home Shield Reviews

When we flush the toilet upstairs, it will overflow downstairs and then it will back up in the bathtub. The repair guys came out and snaked it, which resolved the issue. No one is living in the home, it was just some things that backed up. Also, I don't know if it's because it's an older home and the things are older in the tub, we still have slow drainage. You can still see water in the faucet area just sitting there. But I like that American Home Shield tries to resolve the issues in your home. They're patient. They call back, ask for feedback and try to get whatever issue in your home resolve. And you can live comfortably knowing that they're there to support you. The rep was amazing. When she talked to me, you would think we were friends. She called me yesterday and asked how everything was going and updated me on what was going on. And there was a guy named Russell who was awesome.

My garage stopped opening. So I reached out to American Home Shield and then the contractor came and replaced my motor. The claims process is really easy for the most part. But the wait time getting the service out is long. Every time I do have service, the contractor will come out and they'll say, “Okay, we'll come back in two, three weeks.” During those two or three weeks, I'll get a call saying, “Hey, we can't find the part. We have to completely replace it,” which makes it longer.

I like American Home Shield. I've had them forever and everything has been good. They save me lots of money. I just call and tell them the issue. They have connections with different companies, and they send out the best one. They keep me from running around, trying to find somebody to do it for me. They had my air conditioning unit checked recently and the tech was fine.

My AC broke and AHS fixed it like they usually do. The techs solved it right then. Why you have the warranty is if something breaks, you don't have to spend thousands of dollars to fix it.

Calling the number for repairs was easy. When Right Tech Heating and Air came out for the motor that was making noise, they were wonderful. However, I've been with AHS for a long time and the price seems to go up about $50 every year.

When I initially signed up with American Home Shield, I had a big problem with them. They told me that I would be able to have my furnace checked. That was one of the big reasons why I even signed on with them. But as soon as your package starts, you have to wait one month. I waited a month but when I called in to have that done, they said I couldn't have that done since it was out of the window. I was contemplating on canceling because I felt I was lied to in the beginning to even start off my policy with American Home Shield. I didn't like the way it was handled at all. It ended up having to do the whole process all over again with finding another company and waiting a month for it to be started. But the gentleman that came out recently was very professional. He checked to see if my AC unit was working properly and if my coils were clean. He gave me information about what to check for and keeping the unit outside cleaned off and free from the vines and tree branches.

With AHS, I like being able to get things fixed if you don't have the cash to do it. They make it all very simple and they're easy to work with. Great company to be with. They did really well in my recent claim. The tech got in touch with me right away, came out within a couple of days of speaking with him, and was able to get it fixed within an hour of him being here.

Something was wrong with the dryer. I put in a claim to American Home Shield via the internet. The website was pretty user-friendly. 7H came and they ordered the part in one day, but it took about two weeks to come in.

The two plumbers that AHS had last year were beyond terrible. AHS only has one plumber for this area, Mr. Plumber. They are beyond god-awful. They're the worst of the worst. Last year, it took me eight months to get some work done for plumbing. Mr. Plumber tried to charge me to remove my toilet so they could get into the mainline to clear the drain. They admitted it would take 15 minutes and they wanted to charge me $350. When I asked them why, they said, “That’s what we charge.” Click, they hung up on me.

My dishwasher broke. They were able to fix it quickly. That was definitely a plus. However, I had my AC issue. My AC wasn’t working properly. One of the technicians came out from Express AC & Heating and gave me a quote to replace my evaporator for $3,000 and that's out of my price range when I'm paying a certain amount of money per month for American Home Shield. I had to get another second opinion from a family friend who does AC work. They said, “That was a bunch of baloney. They tried to sell you on something they shouldn't have.” They came out in August. I let it be for a few months because I had a baby around then. I didn’t really fool with it. Then, it started heating up again. I got a little fed up, and that was when I reached out to my family friend. Outlaw’s Heating came and checked on it as well.

Every time we've needed some kind of service, they've been really quick and professional about it. When I call, their turnaround time’s really fast. And they communicate with me on everything that's going on. And contractors they’ve sent, they've been good too. The most recent claim was for an air conditioner that wasn't cooling right. I took the offer on their website for a $75 AC tune-up and the tech said we had a leak and we were low on Freon. AHS sent a contractor to evaluate the AC and ended up replacing our unit. I was out of pocket $400 plus some portion that wasn't covered, plus two $5 copays. But I have no complaint about that.

So far, we've used AHS once for a garbage disposal that was stuck. They had to replace it and we just had to pay the deductible. The warranty is very helpful to me because I live in Hawaii and the house is in California.

I had a leak under the main master bathroom sink and then I had a leaking shower as well. The drain caused a leak in the ceiling in the dining area and then the shower was leaking when you turned it off. Between me and A & B, it took a couple of days for them to come out because of scheduling. Their availability and my availability had a little conflict with a day or two. But other than that, it was pretty much almost immediate. I've dealt with them before, so I call them for all my plumbing needs. Once I get someone good, that's the one I want to stick with. I'll get the little report going on so they're definitely excellent.

The ball valve in the back of the commode was not working properly. I called American Home Shield and ended up speaking to someone on the phone, and the conversation was smooth. I had no issues with the representative who set up something for someone to come out and take a look at it. Someone came out and replaced the ball valve.

Yanping reported a lot of items relating faucet but the major issue is not fixed. She's saying the shower water is cold. They called many times, but it doesn't work. The guy who came out said it was not normal wear. American Home Shield didn't cover that. But it is normal wear. I cannot see them. I cannot visit them in the office. They have no office in St. Louis area that I cannot walk in and talk to. Everything has to rely on the phone.

I like AHS. I really recommend it to other people. The AC unit went out. We were waiting till the part came. The tech said that he gotta wait about a week for the part to come. Then it came. He called me, let me know what day he could come and put it in for me. When he checked the breaker box, one thing he said was that I gotta get an electrician to come out here and look because the breaker was melted. That was a good thing that he told me about that. He did a good job and he came on time. The day that he said he was coming, he came.

My experience was wonderful. I called and requested service for a sump pump that was broken. The techs came, did a replacement and now, everything is working fine. American Home Shield is very good.

American Home Shield in general works well. It seems to do what it says. The only problem we had was when we had our water heater and that was last year. That was not as smooth as it should have been. We had water heaters go out and had to replace two of them. But AHS could not get to us for a long amount of time, nothing reasonable, which to me, reasonable is within 48 hours. You can't go without hot water. That was big and traumatic, and very expensive. They supposed to reimburse us but they never did and we just dropped it because my mom had been in the hospital and I didn't have time, both physically and mentally, to deal with it.

I like the peace of mind with AHS. They send somebody out if something happens. I got the air conditioning serviced for the season and it was good. Everything went off like it was supposed to.

We've had a claim three or four times with American Home Shield and their contractors come when I call. I recently did a claim for the ice machine. The repairman was here for a couple of hours, and he fixed it. But that was the second time we had somebody for that same thing. The other one was a couple of months ago. The repairman said that he sealed it with something different and that it should last this time. Evidently, the first time, they didn't use that. It only lasted about six weeks.

American Home Shield is always pretty nice and they listen. They gave me someone for my washer recently. I looked up the company and Dun & Bradstreet banned them and they had one star. So I called American Home Shield and said that I didn't want them. They said, “Okay. Let's look for who else does this in your area.” It was actually A&E, which is really Sears. But they ended up sending another company I never heard of. They told me that this American Platinum had gotten much better reviews.

Last year before I renewed, I lost 100 bucks because the air conditioner people never came back out and fixed it. It was for a fan. I went out of town when the people called me back to come and install it. I called them back after I came back into town from vacation, and I've never been able to get ahold of them. No one on the American Home Shield side can seem to ever get ahold of them either whenever they call, so everything got dropped. Sometimes, the smaller companies that American Home Shield tends to go with are trying to get their businesses off the ground and do this and they don't tend to always have their ducks in a row.

I called American Home Shield like I normally do and told them that I had a leak underneath our house, and they referred me to a plumbing company. There was no access for the plumber to get to the leak. So, he had to come out the second time after there was access where he could get to it. I was amazed he was so good. I've never had anybody be so efficient in such a short time ever. I've been very satisfied with AHS since I retired in 2008.

I love American Home Shield. My wife and I had it years ago. I got it back the last year and I've already used it several times for plumbing, a dishwasher, a fan, and a couple of electrical issues. Ark-La-Flow Plumbing was great. The came out the next day, which I was not expecting, and took care of everything. They had me good to go within an hour.

I had a leak in the roof, and the repair people came out to fix it. I had to wait until it rained, and it started leaking again, so they came out again. I thought it was fixed. However, it's still leaking yet again and I have not called them a third time.

American Home Shield sent Main Line to fix a leak. They found wear and tear from the toilets for years. They categorize it as abuse. I told AHS, “Read the notes from the plumber.” They wouldn't read it in front of me. I got two plumbers. I first got a plumber because we had an issue with the toilet. They were gonna repair it. AHS sent another one and they said the same thing as the first one, but AHS still didn't want to pay the claim. I no longer work with them. I wouldn't recommend them to anybody, too.

The AC went out. It was blowing warm air. I booked a claim online. I got a text and email within minutes. The techs were great and quick. They were there the next day and fixed it. It's been great so far with AHS. Their price is high, but still, the ease of use is okay.

I did a free assessment on my air conditioner and the guy that came out was a good technician. He was knowledgeable and he answered my questions.

I have nothing to say positive about American Home Shield. It has not been a very good experience at all. I've been a Home Shield customer for many years in multiple residences, but what they sell was not equivalent to what we got. Then, after you've paid your money to have someone come to the house to tell you that you're covered, then they send you an email telling you that you're not covered. So, it's a cycle of negativity. I don't trust them at all. In fact, I think they should be investigated. I'm not happy with how they handle things. I'm a pretty intelligent guy who's very fair and understands right and wrong. The way these guys do business is completely fraudulent. It's fraudulence to offer you something to join, and because you're an existing customer, they gave you a 10% discount, which is equivalent to $120 a year, which I've never received.

The vendors that AHS has been sending out explain the issues and if it is really not being an issue, they explain what signs I should look for and things to maintain. The majority of them give a call when they're 30 minutes out and let me know that they're close. And they have positive attitudes. They're focused on resolving the issue.

The heat wouldn’t kick on. I called American Home Shield and I had to wait a little bit. I couldn't understand the waiting. But Tommy D came out and fixed the problem. Tommy D went through everything thoroughly and double-checked. The tech found the problem was that the breaker was kicking off because of the furnace breaker had a short in it. He had to replace whatever items he had to replace on that. So far, American Home Shield has been good. I wasn't happy that they raised the rate, but I called them and they said they would discount it, which they did. I'm satisfied with them.

Service with them has been okay. There was a leak out of the faucet in the bathroom. Someone fixed it but it only worked for a day and then it started leaking again. I called back to say, “Hey, you know, it's still leaking.” The contractor told me to call back if it started leaking and I could get a recall. American Home Shield told me that they couldn't get in contact with the contractor, and he hadn't filled out a diagnosis form. So, they were waiting for him to fill that form out so that he could come back out. I haven't heard anything back. I called again and they told me that they still couldn't get in contact with the contractor and that if I gave it a week and if I haven't heard anything, they would elevate the problem to see if I could get somebody else.

Pop-A-Lock did a very good job of coming over and rekeying. They did what they had to do. I have an issue with American Home Shield because they tell you that something is covered, and then at the last minute, when they call in to the department that takes care of payment, then it's not. It happened with Pop-A-Lock, and then it happened again with Cactus Garage Door Openers. I want to file a formal complaint against American Home Shield.

I got American Home Shield because I had a friend that had a really good experience with them all and recommended them. I thought it would be a good idea to get. I had renovated my home and have lots of new appliances. I see a home warranty as insurance and I know what insurance covers. I'd rather pay a known $73 a month than, “Hey, I need an air conditioner for $6,000.” I'd rather know I have that fee and that I have that protection.

American Home Shield sent me an email stating that I get a free AC check. I went ahead and took the opportunity and had them to schedule the appointment. They responded quickly. A guy came out, went up in the attic, and checked the unit. I had a couple of other questions about some stuff and he checked that out as well. Then he went outside and checked the outside unit. Everything was good. He asked if I had any more questions. I told him no because he had given me the answers for the questions that I asked.

My toilet was leaking. I submitted a claim online with AHS, paid the 100 bucks and waited for them to set me up with someone locally. The guy who came out was awesome. He made sure everything was good and he preset some stuff. I don't know what he did but it works perfectly and it's not leaking now. AHS has been very helpful for what I need.

I had an issue with my air conditioner and it took them four weeks to get it fixed. The people they used sucked. AHS should find better vendors. Other than that, the other claims I've had have gone fine. The process is easy and I had very good experiences with the techs.

The little thing that clips the dishwasher to close it was broken. I called American Home Shield. I spoke with someone and took a picture of a tag inside the dishwasher, and I sent it to them. A guy came. We looked at it and when he came back a week later, he brought the piece. He fixed it and now I have a dishwasher. He was great. He was friendly and knowledgeable and funny. I've been using AHS for years. They're awesome, so I'll continue to be a long-term customer.

The microwave would not heat up. The whole process was simple. The tech came in, hit a few buttons, said, “Yup, it’s not powering up.” Took the cover off. Said we needed a new switch, and put the new switch in. You better get American Home Shield because stuff break.

The service with American Home Shield was not very good at all. I contacted them to get someone to come and do a preventive maintenance, semiannual check on the air conditioning unit. The air was working before someone came out and the upstairs unit wasn't working after. That company told us to call them back within 30 days if we have any problems. I called them a couple of days later and they said I couldn’t do that and that I have to submit a new request through American Home Shield. So, they lied about it.

I needed my condenser fan replaced. So I went online and submitted the repair ticket. Their website was relatively easy to use. The AC people are really good. I really enjoy them. But the contractor that they sent out for my sewage next door on my other property was horrible. They looked at it for two seconds, said that it was not up to code and that they couldn’t touch it, and then drove off. It was a pretty horrible process.

I let AHS know a few months ago that the icemaker on the refrigerator was not working and then they sent someone out. It worked for a little while, but it never would produce the whole container of ice. It was a couple of months later and I told them that the icemaker still wasn't working correctly. At that point, it had stopped producing ice totally again. The rep told me that I would have to pay for another service call before I'd have someone else come out. I paid another $75 to have the icemaker fixed, which didn't get really fixed in the first place. ADA repair came out and they said they needed to order a refrigerator door. That was about three weeks ago and it's still not repaired. I also had a claim for the dishwasher and they never came back to get that fixed either.

The claims process has been seamless. It's been very efficient, fast and always good to respond and everything's been resolved to my satisfaction professionally. When our basement unit heater no longer produced heat, the techs came out, diagnosed it, and told us they had to order a part. It took a little bit of time for the part to come in, but that was completely out of their control. They just had to wait to pick up the part. Once they got it, within 45 minutes, they came back out and had it done. They were excellent.

The timer on our oven wouldn't work and we liked the tech who came. Also, having a home warranty ensures that stuff is covered when price increase is going crazy.

I recommend American Home Shield warranty to anybody. I've had them since the early 2000s. This is my fourth house I've owned and with every experience and with every house, they have been superb. The deductible is from 75 to100, which is still not bad. I've also liked the fact that they offer included things such as TVs and games and computers as well. When a heater went out and a tenant in one of my homes had a baby, they expedited her claim. Sears recently had to replace a fan in my freezer. They were very thorough and professional. The repairman came out the first time and he ordered a part that came to the house in a couple days. Then he came back out and fixed it.

The contractor came out and looked at three things. The tech fixed the dryer but he couldn't fix both the stove and the microwave because the parts weren't available for them. They were a little bit older units and there weren't any parts available. So those went into the replacement category. American Home Shield sent me an email that said the stove and microwave were gonna have to be replaced. It said, "Well, here's the value on your current unit," and then below was a little thing that said, "We'll help you replace it." If you click on that, it takes you to their in-store website. It asks you to filter out through brands. I had a Whirlpool, so I put Whirlpool and checked stainless steel and then it shows you what's available. I went and clicked on it to see if it was going to enter that in. When I didn't see anything, I didn't go further with that.

The refrigerator was making a loud buzzing noise. The day that the tech came out, it wasn't making the noise. He said there was nothing he could do if he didn't know what he was working on. He left. “If it comes back,” he said "turn your phone on and take a video of it" and he said "send it to me". I showed him where I thought the sound was coming from. He came out a couple of days later and said he thought it was the ice machine or the icemaker and he was going to replace the ice maker. It would take a couple of days for him to get the part. I said, “We're gonna be gone for about 10 days." I gave him a call when we got back and they came out and replaced the icemaker. It worked fine. I like the peace of mind of having AHS on larger repairs. I've also had them come out twice for the air conditioner and once for the pool pump.

My washing machine was leaking so I contacted a person that works on washing machines. When he came out, he said it was not the washing machine that had the problem. It was actually a plumbing issue and I had a stoppage. He was an ex-plumber and he noticed the problem right away. He said that more than likely my kitchen sink probably had a stoppage as well. I went ahead and put in another claim for a plumber. When he came out, he corrected the problem and I've been fine ever since.

I'm getting really good results from American Home Shield almost every time. We have four houses with them, and I've been really pleased overall. We've had air conditioner units go out that they've fixed. We've had plumbing and furnace issues that they've fixed. Greenway was great. I've had them come out on two of my properties. I've had great service from them both times. AHS has been a great service overall.

Overall, American Home Shield has been responsive. When we call, we get someone we could talk to about whatever the issue is. This last year, we've had a bunch of things go wrong but the service people that they had sent out have overall been good. With one of our air conditioning units, we did have to have several visits. They sent out a couple of companies that didn't work on the type AC unit that we have. So it took a while to get that resolved. Once we got it resolved, the service people took care of the problem and we're everything's going well now. But American Home Shield only covers $10 per pound of refrigerant and the cost of the new refrigerant is $55 a pound. So if you need five pounds of refrigerant, then you got five times $45 to pay.

The icemaker went out and we couldn't get the shelves put back into the refrigerator. I waited forever for the technician to come. It took him four days to get here. When the technician came, he kept trying and finally, he looked and touched the back. I told him it looked like the refrigerator swelled up. He said it did. I asked how did that happen and he said, "There's water been dripping in the back of this refrigerator and is protruding forward. This is unsalvageable."

The claim process with AHS works fine. It's easy. I just go online to the website, put in my claim, pay the money, and a guy comes out a couple of days later. The most recent claim I had was when there was water in my air conditioner pan. It wasn't draining. Air Majesty came out and the tech was fast and real courteous. he told me how to prevent it from happening again. I'm happy. The only complaint I have with AHS is if you have to replace a broken product, they wouldn't replace it with the same quality item that broke. They would replace it with something inexpensive and cheap, which is not fair to me. I shouldn't get a new dishwasher that is just a $200 dishwasher when you're replacing a $900 dishwasher.

My neighbor got American Home Shield and once he told me the price, I was like, “No, that can’t be right.” I called and found out he was right so I jumped on board as well. So far, my experience has been great. I requested a preventative maintenance screening for the AC. I went through American Home Shield online and they did all the work. The site was simple and easy to use. I got an email saying that the work order was placed, the name of the company, and that I would hear from them shortly. Later on that day, they wound up calling me. The tech that came was professional and pleasant. He explained everything that he did. He put little things over his shoes so as not to dirty the house.

One of the toilet was running so I went online and did the claim. The contractor called me immediately the next morning and they were gonna have somebody come out that day. My schedule did not work, so they came out a day after that day. The plumber came on time and asked what the problem was. He listed everything and helped me with the issue. He let me know what he did and gave my son instructions. This is our second time using American Home Shield and it's been very easy. The service companies that have been sent have done a great job.

When I call American Home Shield, they come. They're on time, and I haven't had a problem. Recently, my refrigerator was making some noise, and I was afraid it was gonna go out. The tech came and said, “I know exactly what it is.” He had the part, so he fixed it and left.

My dishwasher and my oven were broken. The service was great. They're fixed now. I'd recommend them. But I would like for AHS to lower their rates.

The AC kept clicking on and off. It was real sudden. It didn't even have time to cool anything before it cut off. I don't know what the contractor ended up doing to it, but it seems to be working okay now.

The central unit was blowing cool air, but it sounded like water was dripping. Once I looked down into the vents in the floor, I could see water. I called American Home Shield that Monday and they set up the appointment for that Tuesday. The guy who came out was excellent. He told me everything that he was doing and what he was gonna do.

If I have a problem with any appliances, then I just call American Home Shield's number. Doing my latest claim was pretty smooth. I was given the name of the contractor and then the time and date of the technician. I got all the information I needed for it. The technician was very friendly. He went through the whole procedure, checked it out, and let me know what I needed to do. He needed to submit a report to American Home Shield before anything can be processed. I'm very satisfied with AHS. Everything's very smooth according to the schedule. There was a hiccup in terms of communication. Maybe I didn't get the due process. Other than that, everything is as expected. AHS is a professional company. Even the technician was very professional.

I used American Home Shield's services once for the repair of my refrigerator. It was pretty easy to schedule the service and the technician came in quick. There was a part that was faulty and he ordered it. The part came in within three days and then he replaced it. Now, the refrigerator is working, but it's not cooling as much. But it's working better than before. I really liked American Home Shield, so far.

I filed my claim online. I followed the directions and that was it. The tech came out to check my refrigerator. I knew what was wrong, but he found something else and fixed it. He was very professional and friendly.

I have requested two services from American Home Shield and it's been great. I had a problem with the refrigerator in my rental home and they took care of that. Then I had a problem with the toilet flush in my house and they fixed that also.

I had guts on the inside of the toilet changed and I had a leak on one of them. The plumber did a good job and it was quick. I've had two services done, and it's been the same company. They got right with me.

Sometimes it takes a little while to get something done and sometimes I can’t really understand what their reps on the phone are trying to tell me. But once I get away from the people that answer the phone to the people that get the order in, like when they replaced my washing machine, everything was great. They took care of it. The girl put in the order for me even though she said she couldn't and then she called me back and said they didn’t take it. But then they called me back and said they did and it all worked out great. I was very satisfied.

American Home Shield is good. Our oven was broken and they sent someone out to look at it. They had to reschedule once due to trouble with a vehicle but it's no big deal. They decided that it was too old to find parts for, and they were able to get a replacement. I like that no matter what it is, it's one set fee when it comes time to have someone come out.

The tech was good. He did the job and he was very polite and professional.

The first company that came out to repair the microwave had to order parts for it. Then they came back and put the parts in. But a week later, the microwave stopped working again. When I called American Home Shield back, they sent out a different company, David's Appliances. They were great. They called me ahead of time to let me know when the tech would be here. The tech was very professional and very, very nice. He had to order a part, came back, and fixed it. He was very informative. He did a really good job. So far, it's working great.

Recently, I sent out a request and the plumbing company called me within a day and scheduled the appointment. They did it around my schedule and came out on time. I was putting in a new shower in my house and I had a clogged drain. I didn't know what it was and they went in there. It was dry, so they were able to get whatever was in there out before the new shower went in. They were very nice, friendly and knew what they were doing. They were in and out and it was draining pretty okay. I've been using that new shower now.

I love AHS. Back in '99, I had an AHS warranty through a house I owned before. Back then, they paid whoever the person the $50, wrote them a check or gave them cash. If they couldn't fix it, they replaced it. The first thing that went out was our entire air conditioning system in the house. They came out and it was in and done. The guys that did my washing machine were also great.

Overall, we're happy with them. We were having an issue with the kitchen sink. We were gonna get somebody out there. One of their people they had sent from a company called Tiger Plumbing had come at a time when we told him no one would be home and didn't advise anyone that he was on his way. Then later that afternoon, when he intended to come back was our boo-boo, where my stepson was a dodo bird and didn't answer the damn door. So we had to reschedule.

I had American Home Shield when I was in Maryland, so I just stayed with it. It's good to have everything under one umbrella and I like that it's easy. I just put the request in then the company notifies me. American Home Shield provides the number to the company, so that I can call them as well, if I don't hear anything in a timely manner, but that hasn't been the case so far. Recently, my air conditioning wasn't cooling. I hadn’t turned it on for the season, so I put a call in to American Home Shield. Blizzard Air came out in a day and added some kind of device to it to make sure that it drains correctly for the air conditioning.

I called American Home Shield for a claim and within a week, everything was done. They replaced the refrigerator. When my stove was acting up, they sent somebody out and took some pictures of it. That was three weeks ago and I haven't heard anything from them. I've reached out to them three or four times. The issue with the stove was a lot of gas came out. It had to be shut off until we call a repairman in.

I don't like American Home Shield. They suck. They did not pay for what they are supposed to pay. One of the air conditioning units died and they should have replaced it. When I called, I get to somebody overseas trying to answer questions that doesn't help me. When I bought the policy, it is not in the list of things that they are not covering. But the reps do not even give you an explanation. I asked them to get ahold of their supervisor, but they will not let me do it. I did not want to die in heat. My wife was not feeling well, so I had to call a technician to come and fix it. I paid 3,500 and American Home Shield paid 1,000. I paid big bucks every month for them.

I had an air conditioner issue and a refrigerator issue that I filed a claim for. I reported it online and AHS assigned somebody that took care of it within a few days. The techs were polite, did their job, and answered questions. They replaced the air conditioner and I had to pay out-of-pocket for some of it.

The techs came out in reference to a low-pressure issue that I had. They did a good job. The plumber seemed to be very knowledgeable. I've been with American Home Shield for a while. I'm pleased with them. Anything I had an issue with, they were quick to respond. I also like the accessibility online to submit the claim and get a contractor to come out.

My most recent claim to American Home Shield was for a built-in microwave that was going bad. Everything to me was quite reasonable. They ordered the replacement parts. Something came on for a short time, and a definitive fix was not possible. So, AHS offered a replacement. I'm still in the process of trying to get the replacement because it's back-ordered. Overall, AHS has been relatively pretty accessible. The staff has always been quite professional.

We didn't have any heat or cooling. All we had was the auxiliary heat, which quadruples your heat bill. Our heat pump was leaking refrigerant. The first contractor that came out said that the unit was old and should be replaced. But American Home Shield refused that and they wanted a second opinion. So they called another company and it took them about a week for them to get somebody to come out to give a second opinion. We were paying through the nose for the cost of it. The second company said it should be replaced, but that it could be repaired temporarily, but they didn't know how long it would stay like that. So American Home Shield agreed to go ahead and have the repairs done. It was done really promptly then. The guy that repaired it found there was something else wrong and he alerted Home Shield about it and they said, "Go ahead, repair it." So he did repair that too. So far, the unit is working good.

I was having an issue with my sink and my toilet. Once I called Home Shield, the contractor came out and fixed it, and that made me happy. The guys had a good attitude. They got the job done. Everything's good. Home Shield is great to have, especially being a single mom like me, and you don't have to come out of pocket with so much money. You just pay the service fee and get the job done. It's easy and more convenient for me and also for homeowners.

I had a claim for my garbage disposal. My grandson managed to fix my garbage disposal before a tech got there. I don't like that American Home Shield collects the money upfront and if the problem is resolved before the service, I'm out of luck. I just went ahead and had the tech guy come in an he educated me on the proper usage of garbage disposal and how to keep it smelling fresh. He even gave me a little tool to use if it ever gets jammed up again. It was really cool. The education, his professionalism, and everything that he gave me was worth the $100 I ended up putting out. I had American Home Shield through the second house that I bought and I was pleased with them. So far, everything's been cool. I also had my heater service with American and the guy that came was really good.

Their service is great. There's a $100 deductible when you call and the techs are usually out within a day or two. My refrigerator broke and they fixed it. They had to come back because they had to order parts.

We just call American Home Shield and let them know that we've got a problem with whatever. And they find a person and send them to us. It has always worked out great. It has always been so simple a problem that they came and thought, told us what was wrong and we fixed it. We had two outlets that weren't working. There was one in each bathroom and they didn't have a ground fault. It was just a ground fault interrupter that was hidden in the garage. We didn't see it so we didn't know. It's simple things we have always called for.

I went online to their website, logged into my account, and submitted a claim and asked for service for our water heater. The pipe on the outside kept leaking. Draingo contacted us to talk to us and get everything confirmed. It was a good experience. They came out on time and took a look at everything. They figured out what it was pretty quick and fixed everything pretty quickly.

American Home Shield does what I need to do. Also, the contractor was good and helpful. They got to me fast. However, they were supposed to get back to me on something and they never had. The tech said he thought that I might be up for an upgrade, and he would find out. But he never called me back. He fixed the problem, but he didn’t follow through. Other than that, they were on time, professional and got the job done. There are always a lot of costs. When I’ve had something serious, I’ve always had to spend quite a bit of money because things aren’t covered. But AHS is good to work with, and they get the job done. They get somebody out here.

I contacted American Home Shield and after 3 days they finally gave me authorization to hire a contractor to come out as they did not provide one. Once contractor sent them bid it took a week of me calling before they would approve replacing the water heater. My contractor was AMAZING and I kept my part which was paying him, submitting invoice and then waiting. A week after submitting invoice to American home shield I called to find out status as I didn't even get an email that my invoice was received.

There was a water leak on the dishwasher and it was fixed. I just went to the American Home Shield website to submit the claim. It’s always easy but sometimes, you have to package what you are asking for versus one of the main items that they always have. When there was a problem with the water spout in my bathroom, there was nothing for me to select to pinpoint because all they had was leaking pipes or this, so I had to write in and talk to the representative when they called me.

AHS hit me a note saying that because I'm a member, they can do a basic air condition cleaning which I needed. The tech was very professional and I liked his attitude. He checked the air conditioner, made sure it was working right and that the levels were good in it. He did a good job.

I had my refrigerator break about three weeks ago. The techs from National Platinum Service put a new compressor in and they went to update the software, and it didn't work. So they had to put boards in the back and the refrigerator started working. I have a two-drawer freezer on the bottom of the French doors. The drawer got stuck, I could not open it. So, I called them back, and it took me a couple of days for somebody to call me back. The tech came and steamed the seal on the drawer, and I couldn’t open up the freezer drawer at all. I had about three calls in to them and no one has called me back. With COVID, there were a lot of delays in getting parts and that's no one's fault as far as American Home Shield.

I did a claim with American Home Shield for my garbage disposal. Process-wise, it was high marks all the way around. A tech quickly diagnosed the problem and indicated that there was a leak. He couldn't fix the leak and had to put a new unit in. He was done in 20 minutes tops. Everything was covered by the warranty. American Home Shield is worth it. It's cost effective and we're happy with it.

AHS has been good. Every time we have something come up, I know how much my copay is. I’m also able to schedule somebody, and they’re able to come out and get it done. It’s definitely worth it. It’s like, why am I paying this amount every single month. But when you need it though, it’s good to have. You're guaranteed that someone will come out in a timely fashion and they'll fix it. They’ll do it right, and then they’ll get out of there. We were hearing a leak in the wall recently. The tech came out and he worked on it. We were good to go.

We enjoy American Home Shield’s service. We've had a few HVAC issues that have been repaired as well as the dishwasher and the microwave. We're waiting on the water heater right now. That's the only little bit of a downfall right now. It's been almost 10 days, which is a lot to deal with, with a family with no hot water. Price Right Plumbing deemed that it needed to be replaced. So, AHS had one delivered and tomorrow would be the 10th day that we have not had it. I’d like to have more of a quick turnaround. Other than this delay in the water heater, everything’s been fine, so far.

We love American Home Shield. It's the real deal. It saved us a ton of money and time. It's affordable too. We've used them several times and we've got the most bang for our buck with them. They've got good customer service, and they're timely. I never have to worry and wonder if they are gonna send somebody out. It always seems like things get taken care of quickly. Recently, we've had a couple of different plumbing issues. I called the plumber here in town and asked if I could do it and should I go through American Home Shield. He said to do it through American Home Shield and they'd get it taken care of. They sent somebody out and it was quick and painless. I trust Rinck's Plumbing and know Doug very well. We actually had them come when we weren’t even here.

The service of AHS has been good so far. We had a refrigerator that needed a lot of work. They were able to take care of it. We're happy with the result. Three of the shelves that are in there now have broken parts on them, so they've got backups coming in and that's what we're waiting on. The techs were very good. We also had another claim and it went well. AHS has been good so far. They've taken care of what we needed pretty much.

A contractor came out a few years ago for the air conditioning, and in the past month, for the dishwasher. It was spilling out a bit. It would go to the floor if I didn't tighten the door well. We just had to wait for the parts to come in. So, it took the contractor a couple of weeks to come back out. But it wasn't their fault. The parts weren’t ready. I like it doesn't come out of pocket if something large breaks down. It's the peace of mind.

I've had an excellent experience with them. My dishwasher wasn't working properly and it couldn't be fixed, so they replaced it. All I paid was the deductible of $100 and I get a brand-new one. I will always keep AHS and I will tell anybody about them. It's really good.

American Home Shield has been doing pretty good. I had some previous claims and they went well. Recently, my washing machine wasn't draining and the claims process went well too. The tech resolved the problem on the spot and he was real nice and professional. American Home Shield has been a good thing to have.

I had one call come out to fix the garbage disposal and the tech was great. He was on time, prompt, courteous, and got the job done.

My air conditioner was taking so long to cool anything down. I called AHS because I specifically wanted a contractor to come out. I thought I would be on hold forever but I was not. The claims process went very quickly and I was very impressed. Higginbottom’s Heat & AC Service, the contractor I requested, then came out and everything was fine. I always request them. Also, AHS has always been great. If I find a technician that I really don't trust or don't like, I tell AHS I'll never have them again and AHS follows through with that.

The service has been great. I had a claim and the contractor was very responsive in a very timely manner, which was fantastic. They were extremely transparent with the process, the timeline, and what it was gonna look like, which was good. There was very little for me or my wife to have to do outside of making the initial phone call. We've had a couple of services when the contractor had to come back on a couple of occasions but outside of that first phone call and then the follow-up phone call, the process was simple and easy.

I'm liking American Home Shield’s service. I’ve used the warranty a couple of times and each time that I've had different things done, from electric to plumbing, the scheduling has been easy. The people that come by are very professional and knowledgeable, and you get a resolution fairly quickly. There was a leak in the bathtub and the plumber was able to take care of it. It works perfectly now.

For my garbage disposal issue, American Home Shield got me in contact with someone quickly. And within two days, it was fixed. It took two days because of my busy schedule. So, it wasn't even because they couldn't find someone. AHS has two accounts for the address so I always have to click the second one, which is mine. So, that’s a bit tricky because it doesn’t pop up for me. I only discovered that because it said my account is not active but I know it is. I would recommend AHS from how reliable it is and how fast they can put you in contact with someone that can fix it, especially now, because I'm looking to rent the house because I'm moving.

The plumber did a great job when I had leaks in a couple of toilets.

The claims process went very smooth when our washer went out. It was a lot better than I thought it would go. The first technician that came out to see if it was repairable was very nice and professional. He was very quick with his diagnostics and decision. He told us that it wasn't repairable and then American Home Shield sent us the information about getting a new washer. Then the company that came out for the new washer was great as well. They were very professional and nice too. Everything's been great. I feel very confident in having American Home Shield and I don't feel like I'm wasting money every month to pay them.

I just signed back up after not having had American Home Shield for about three years. I've used it once and the scheduling was good. There was also constant and thorough but not overbearing communication. The tech himself was great and showed up when they said he was gonna show up. I’d give it a 10 out of 10 with one exception. He said, “There are four most common parts on any washer dryer that always break. For all the models that are three years new or newer, I can keep all four of those parts for the top models that we service.” My model was one of the top models. It is four years old, so he had none of the parts for mine. They had to make two trips and instead of getting it fixed the first trip, I had to wait 11 days. I was without a washer for a third of the month. The service cost 100 bucks. The part would have been 400 bucks. I paid 10 days to save 300 bucks so still not unhappy.

I had a water leak and it stained my ceiling tiles downstairs. Patriot Plumbing came out and they said it's not a plumbing issue but an HVAC one. An HVAC guy came out today and he said he couldn't see where it's leaking. I'm kind of stuck now and he doesn’t know what to do. Also, I have a home in my ceiling from where they tried to repair it.

Techs came for a pre-season check and checked everything. Everything was in the right place and it was all good. The only thing they couldn't check was the air conditioning and how much psi it had in the refrigerant because they said it was still too cold to be able to test that out. I had another claim where techs came out and did a roof leak repair. I also put in a claim a few days ago for a septic pump replacement. When I did it online, I put septic pump and somehow it went to sump pump. Home Shield assigned a contractor. They called me and I told them it was septic pump. They turned around and said they didn't do that. They canceled that order and I had to call back Home Sheild. They did it online while I was talking to them and they put sump pump also. They called me back again and they had to cancel that one again.

The valve on the sink in the bathroom needed to be done. But in the fine little print, I didn't see that American Home Shield didn't cover the part in my bathtub. So, I haven't gotten it done yet because I gotta still find somebody with a reasonable price to get that fixed. There's always something that breaks that they don't cover. But everybody's still paying them and that's what makes things frustrating. Also, when you are on a fixed income, you can’t get somebody to do things right away. You gotta wait and try to get money up to save a little here when you on a once-a-month income. So it brings things a little tight for you.

After submitting the claim, I received the email that said which company was coming and what time and day. The contractor was great. They understood what to do. It went great.

I'm enjoying their service very well. Sears recently came out for a claim and the tech was courteous and informative. He seemed knowledgeable and explained everything to me. He broke it down in layman's terms and made me understand. I was happy with the result. AHS is well worth the money.

I had a clogged line and they had DHS come out. DHS did not have the proper equipment to go in there and the snake that they had only made it to 25 feet. I told AHS that I needed somebody else but they kept on sending me to DHS. It was three times that they put in another request. They finally got it after being on the phone for almost three hours with them and they got me another plumber. The second plumber came out and did a really good job. This was the first time I've ever had a problem. AHS can improve on the people who answer the phone to be more attentive to what somebody keeps on saying. But other than that, I like their service.

The dishwasher would start, but water wasn't moving through the system and the parts weren't moving inside. The scheduler called me and told me the times available, and the gentleman came over and did his assessment of things. He seemed to be fairly conscientious of things. He took his shoes off and was careful where he put stuff. He was very polite and responsive. He said the motor burned out and it was leaking underneath. He said he was going to order them and then cleaned up. Then he came back when the part was available and put it in, and everything seems to work now. I had American Home Shield about three years ago. We initially got it a couple of months before we put our place up for rent while we were gone for a year. It was an easy way to manage if rental comes and then, we've kept it afterwards because it's been nice to have as an insurance policy for situations.

We've had American Home Shield with multiple homes and would definitely recommend them. Recently, our refrigerator froze up and quit cooling. They did a video call and the repairman saw what was wrong with it. He ordered the parts, came in about three days later and fixed it. He was here about an hour.

We had some toilet issues where the water was draining. A gentleman from Silva came over and he resolved that issue. Having American Home Shield helps with the ongoing issue I have. They took care of my first claim. I had a problem with my refrigerator and a microwave and they sent me a service technician. He couldn't fix the appliances so the home warranty replaced both items. I started a few months ago and I'm very happy and satisfied with their approach and services.

I’ve had two claims and the first claim was a disaster. The contractor looked at the issue, said, “Oh, you've got a problem here,” didn't follow COVID protocol, and then would never call back to fix the issue. It was a bad contractor. Then the escalation process took a week. I don't know how many hours I spent trying to talk to their customer service around the world. The level of quality of the customer support companies they're engaging is low. I asked to talk to managers over and over and over again. Finally, I called another department entirely, a sales department, and I pleaded my case. The rep escorted me to the customer service people where she helped plead my case. I found someone who was wonderful and helped me. It took me calling three times a day for a week. But then the next repair I had, the guy that came out was the owner of the company and he was here for an hour to fix my oven. It was awesome.

My most recent claim was for my refrigerator. American Home Shield sent out a guy, but he didn’t do anything. He looked around and said there was nothing wrong with it. The next morning, the refrigerator was doing the same thing it did when he first got here. It was freezing up. But they never came back out. I’ve been with American Home Shield for over a year and I've been paying them $60 a month for the last year. That’s 700 and some dollars. Then, I have to pay this guy to come out here that wasn't qualified to fix my refrigerator a $100. I’ve been calling American Home Shield for them to try to get these people to do something. I had to pay a technician from Samsung $375 today to fix my refrigerator. It has been broken since the 22nd of April.

I have purchased (American Home Shield) AHS silver, when I purchased 4 plex home in Santa Clara, California. AHS is not for old old homes. There is clause in AHS book to exclude every repair for old house.

My heating and air unit stopped cooling. I put in a request to American Home Shield and they gave me a one-week time frame to have it fixed, but then they changed it to two weeks. Then they changed it back to one week. Since I work from home, it was fine. The tech came out and I gave him a good review because I thought he had fixed it. But it didn't last 24 hours. The house backed up to 87 degrees. It was too hot to wait two weeks to live in the house. My friend's cousin is a heating and air professional and he simply told me to go put my hand over the unit. When I put my hand over the unit, he asked if it was blowing warm or cold air. I said it was blowing cold air. He said the compressor was bad. So he came and changed my compressor out, and my house is great. It's working great.

Wayde P. Adams came out for the appliance repair and the tech was the best. I got a new dishwasher and I just had to pay the difference. East Electronics was the worst, though. Also, it hasn't been that great of an experience with American Home Shield because they don't follow up. It's difficult sometimes with some of the representatives because a few of them is hard to understand. They don’t speak very good English. And sometimes they could never transfer you to a supervisor if you weren’t getting the information that you needed from them. They will leave you on hold.

American Home Shield is only as good as their next transaction. So far, I'm not happy. I’m a Realtor, so I recommend AHS. I've had good experiences, so I don't want to take one bad experience and say that AHS is terrible. But the one vendor that they gave me, I wouldn't rate that vendor good. It doesn’t seem like there’s any accountability with these vendors. Who is holding the vendor that American Home Shield is recommending to come to my home accountable for them completing their assignment? I was late getting to my house for them to come back in and complete the job. And I told them, “I can’t get there in 30 minutes.” He came, left, but never came back. Now, they want to send it to another vendor. So, I've got to go ahead and start the process all over again after I've pulled my dishwasher out of the space in my house as this vendor instructed. He turned it off, so somebody else has to come in and do the job. That’s not fair to me.

We needed our air conditioners serviced for the summer and the tech they sent out was very nice, pleasant, and professional. He told me that everything was in working order. It's a very old system but he said it was in very good condition, given the age of the air conditioners, and it should run smoothly for us for the summer. With AHS, I have confidence that we can get things fixed in a very professional way without needing to worry about it. It's a warranty that we know we have someone we can call if something breaks down. That's a big benefit.

I had one issue in regards to the AC but American Home Shield sent someone to look at it. They were supposed to do a tune-up so they came to do the tune-up. I'm supposed to follow up with them just to be sure, but they were able to reschedule it because the first time around, someone came out but they didn't do what they were supposed to come out for. They ended up coming back and rescheduling and getting the repair done. American Home Shield could improve their communication. I don't really get emails of confirmation or any communication. When they say they're gonna follow up, they don't. I had to call several times just to get this AC situation resolved or even get a reach-out with the AC company. They would inform me that they'd send me an email or contact me, but they didn't.

I used them to find someone to give my central air unit a tune-up. I logged into my account and selected AC tune-up and then from there, it went to a site where I was able to get someone scheduled. They sent me an email confirmation. Then the company that was going to service my unit sent an email confirmation with the date and time. The company kept in contact with me as far as being on time or running behind. The tech was very helpful, insightful, and informative. He was really good.

I'm very happy with American Home Shield. Recently, I noticed my AC wasn't cooling for a few hours. I've repaired it myself but I went ahead and let the AC technician go through with the service. He did some checks on it, and everything turned out fine. The visit was scheduled for Saturday, and they called and rescheduled. I allowed him to come Sunday, and he came and did what was needed.

Something was out on the pump, and the tech replaced it. American Home Shield's pricing is a little high compared to some of the other ones. But everything on that recent claim was straight and awesome. They did a good job.

I submitted a claim over a weekend for a microwave that wasn't heating and they were really prompt in getting back to me. The techs diagnosed my issue and ordered parts. Two guys came over the second time because the guy said that they had to have an extra person to help take the microwave out. I had told that first guy, “Well, I'd be around so I can help if I need to.” He said, “No. We'll bring people over to get it done.” So, everything was great.

The garbage was stopped up and it took a minute for me to get them out here because everybody kept quitting at Hers and His. We're trying to get everything resolved. But AHS needs more than one plumbing company because if they can't get out here, it could start other problems. Now, I gotta have restoration to come in and do the plumbing. They need some more plumbing backup.

American Home Shield didn't fix my stove for a while. Seven months. Also, I thought I had appliances. After I was told that I had it until May, I tried to make the claim. The people in the claims department said I didn't have it. But the people in the billing department said that I still had the appliance protection until the new contract started. But I'm still paying between $70 and $79. Other than that, my air conditioning fan went out a few years ago and the contractor came out the next day and fixed it. I was so thrilled that I hardly had to pay anything. That's why I keep American Home Shield. Also, when the air wasn't working, we were given two options. Either replace the evaporator coil and get the ductwork refigured, or get a different air conditioning. We chose the latter. We already got the whole thing. I might have gotten another contractor. But so far, I'm good for this outlay.

Some of the contractors of AHS are good but some of them are scam artists. They sign up to work for American Home Shield, and then they talk their way out of doing anything. I've had two of them. When I called to have my heating and cooling system checked, she told me that everything was good, but it was not. I had him come twice so I figured there was no sense in saying anything until it actually breaks because until it breaks, they aren't going to do anything. Hopefully, when it breaks, they'll send me somebody worthy of fixing it.

The service of AHS was good. My AC unit went out for my recent claim. I called AHS. They said they’d have a tech out here. The following Monday, he came out and then he came back Tuesday and fixed it. It's been doing good now. The tech was here when he said he would be here.

A lock on our washing machine was broken and the washer would not turn on. The tech went right to it and figured it out. He didn't have the part with him, which would have been helpful. But he figured it out and he went out and put it on order. Then he came back and fixed it. Everything's fine now.

The company that services my heating and air conditioning bi-annually to make sure they’re running said that the coil was freezing up and there was a leak. I called American Home Shield and they sent out United Air Temp of Georgia. The tech that came up said that the coil was frozen. He put in some Freon, which I paid for, and he said that he was gonna send his manager out here to look at it.

We had a horrible experience with American Home Shield. I called and let them know that our stuff broke. It was the middle of the night when it stopped working. They told us it would be two weeks. I asked, “Can we get a payout? Would that be faster?” The rep told me it would take two weeks for that as well. I told her to forget it but she ended up putting it through even though I told her not to.

When I file a claim with American Home Shield, they're pretty timely in getting back to me and setting up contractors. As far as customer service, as soon as I put in the ticket on the platform or portal, they call. When techs come to visit, they already know what's going on and they've settled the claim. The only issue I've had is the company's communication as far as rate hikes. Those haven’t been communicated too well. I found out about the increase just by looking at my account. that could be improved upon. If there are going to be rate increases, whether it be the deductible or even monthly fee, they should let the customers know. Recently, I did a claim for my AC and the issue wasn't resolved. Techs came out and looked at it. They're coming this week again and I'm pretty sure they're gonna fix it.

Having AHS, I have the security of knowing that we always have an option of getting things repaired. We've used them for two different houses and they've always been very fair and professional. I highly recommend it. On our recent claim, we didn't think the gas burners were igniting. The repairman checked and double-checked it, and it was an operator error. It was our fault. For the refrigerator, he's come out several times because lines have been clogged. He quickly ordered new parts then came back and got it fixed.

American Home Shield sent someone out twice to my house. I only bought my house in October. I had a problem with my refrigerator, and then I had a problem with the GFCI. I always get a home warranty because I'm not good at fixing stuff. I've made two calls on the current home warranty I have. On the first call, it wasn't quite that easy. I needed to confirm whether or not it was an LG versus a Kenmore. So, I had to leave my office, drive home and find out what kind of fridge it really is, and then send everybody pictures of it.

It took the repair people a week to come in and take a look at the dryer and because they didn't have any parts, they had to order one. That took another week and that needs to be worked on, but otherwise, their service was good. The belt was broken, so they fixed it. American Home Shield's pretty good too. Their system of going online and putting a complaint and order in is simple. It works pretty well, and they are very responsive. Somebody usually contacts us within the next day. It's just that, in relatively smaller cities like Birmingham, Alabama, they sometimes have trouble finding good contractors. Sears is good. However, I've had some plumbing issues in the past and the contractor was not completely honest. They didn't do a good job. It wasn't anything on AHS though.

We've been with American Home Shield many years, and they've been good. They've always resolved the problem. You pay out a little bit every month so when something big happens, you don't have to put out a lot of money that you probably don't have. Recently, our thermostat went out. We called the American Home Shield, and they sent someone to fix it.

My garbage disposal stopped working. A service tech came and said he fixed it. But it wasn't fixed, which was annoying, so I had to get him back again. He seemed competent but he was a grumpy old guy. He actually came out about two years ago too for the garbage disposal. He seemed to have fixed the garbage disposal the second time around but it was never clear to me what exactly the problem was. I have no confidence that it's really fixed now. It's working but I don't know how long it's gonna stay working.

My refrigerator was not cooling and then, some part inside my washing machine exploded and I was having water coming through my walls. So I filed a claim online on my profile and it was pretty simple. The contractor responded pretty quick. They were very informative and knowledgeable. They looked like they knew what they were doing. They've been great. American Home Shield has been wonderful so far. Everything that they said that they were when I signed up is exactly what they are.

The motor of my garbage disposal burned out. The reps know what to do. The contractor was pretty good and they fixed the problem. AHS is the most efficient home warranty I've come across.

I would recommend American Home Shield. The guy who came for the air conditioner that wasn't blowing out cold air was able to assess the problem quickly. It ended up that the capacitor had caused a blown fuse, so he had to replace the capacitor and add some freon. My biggest issue is the claim was not covered as much as it should be. For the low freon, the cost to replace it was $180, but American Home Shield only covered $20 of it. I had to come up with $160 out of pocket.

When you join AHS, I was under the impression you pay your $100 and that's it. But there are some little things that you have to pay for out of pocket. Other than that, it's a good thing. Although you still have to come out this $100, you don't have that put away first thing in your budget. It'll be to your advantage because you don't know how to repair the issue yourself.

We had not used the AC for six months and when we started using it, we felt that it was not working outside. AHS responded fast to get my call and in the next 48 hours, the tech was in my house fixing it. He took his time, checked everything, and changed the motor. Now, the AC is working. I’m happy with AHS.

I had a microwave claim and using the online portal was smooth and easy. But the number I was given was for a contractor who said he hadn't been contacted. They put me back with AHS and this other gentleman called and said they would be out that day. Instead of being between 9:00 and noon, it was between 4:00 and 5:00 but they did come out that same day.

One of the pipes that run into the water heater was leaking. All Points Plumbing gave me really good, quick service. They replaced the hose. I was asking them questions about a shut-off breaker line that goes directly to the house. They said, “You don’t need a contract to get one installed. Just buy yourself a meter key, and that will solve the problem.” They were very helpful and were able to give me solutions to what I thought was going to be very expensive work. The AHS rep was also very helpful. They gave me an appointment that worked well for my schedule.

One of the big problems I had was that when I took the policy, the people said I was covered for this and that. They also told me that I could just file a claim for anything that breaks down in my house. But they didn't explain some of the things that are in the contract, including things about preexisting conditions and the things inside the house versus outside the house. So they kind of lead me to believe that the coverage is broader than it is. I received two different welcome calls, and neither of them talked about those things. I'm disappointed on how we were oriented. I was misled during that process. As far as once you fit within their framework and if it seems to be, from their perspective, a legitimate problem, then the process seems to work fairly well.

On my second to the last call with American Home Shield, I got into a situation where the gal on the phone was not understanding what the issue was. They had worked on our air conditioner, and it was working fine for about a month, and when it quit, I called them again. The gal kept putting me on hold to check on the contract, which was fine but then she came back to tell me, "Well, if it's the part they put on, it's got a one-year warranty, so you'll have to call the company that made the parts." I said, "Well, why do I have to call them? I don't know anything about it." I also said, "Secondly, I don't know that that's the problem. It could be something else." She said, "Oh, no, you gotta call them in order to get it fixed." I said, "No, no, that's not right." This went on back and forth for over 45 minutes. Finally, she said, "Well, I can't get ahold of the tech department, so you'll have to call back later." That was the end of that conversation.

Both my ACs were not working good. I called the claim in and then they set up the service. The technicians came the next day and took care of it. They were knowledgeable and friendly. I'm satisfied. I also had a plumbing claim and initially, the plumber that American Home Shield sent out did not complete the job. So I called back but the plumber did not even bother responding. The emails and phone calls were not answered. So when I informed American Home Shield, they took him off the contract and offered me cash to get it repaired. I was satisfied with that.

Prime Plumbing Services came and I'm satisfied with the work that they did. My garbage disposal broke and there was a leakage. They had to come and replace the garbage disposal. However, I'm not satisfied with the other requests that I had for the AC. I had to call somebody to fill the freon. The technician came and said it is working as normal. But still, I'm not satisfied with the performance of my AC. It's taking longer time. It's not cooling properly. On a hard day, it is taking four or five hours and my energy bills are up. I had to fill the freon every now and then, a few times a year. Definitely, there are some leakages somewhere. But American Home Shield is not able to fix it.

AHS gets right on claims, which is what I like about them. They don't play around. I had an appliance claim and they sent out Appliance Network. One guy came out and assessed the problem. Then, he ordered a part and another guy came out and put it in. They did a good job and got it running.

We recently had a routine AC tune-up. A converter was bad and needed to be replaced, and that's what the technician did. We ran into issues though. The technician needed to put in a new work order for the replacement. The first agent he talked to had no idea what they were doing, was unhelpful, didn't understand what he was asking for, and it was very hard to understand what they were saying. They mumbled a lot. But that was the only hiccup that we had. The next agent that we got was perfectly fine. They were very competent and well-spoken. They did exactly what we needed in a matter of minutes.