American Home Shield Reviews

I had problems with my AC unit. It's still an ongoing process with American Home Shield. They still haven't been able to completely fix my unit. The techs have been out here about five times. Every time they come out, it's a different issue, but AHS was able to send out the company pretty soon. It's just that we've been dealing with this for over a month now and we’ve been without AC the whole time. American Home Shield has been decent and helping us as best as they can. They've been able to reach the company and get them to notify me that I need them to come back out. I've had some previous repairs too and all those services were done.

I'm a first-time homeowner and it's been pretty easy to just put in a claim, have someone come out, and schedule it around my time. I used the warranty to get my dishwasher repaired and Hein Sight was sent out. The tech was very professional. He let me know exactly what was going on and that he needed to order the parts and come back. It went pretty quickly. As soon as the parts came in, he told me when the next availability was to come out and asked if that was okay. He was very good at communication.

American Home Shield has sent out great people, and it's been timely. It's been a good experience. The contractor has been assigned almost immediately after I've done my online claim. The people that had been sent out have been very professional. They let me know that they were coming and then they did a good job when they were here. All in all, it's been good service. The tech that came out for the AC even made sure every part of the unit was really working well. So he went above and beyond. I would use American Home Shield over others. They're very efficient.

I've had American Home Shield for 23 years in this house. When we first got here, the air conditioning units were old. They kept replacing them and kept sending people that didn't seem to know what they were doing. So I independently bought a Trane, which is much nicer than what they were replacing. That's the one that we've been having trouble with. It has been out now almost three and a half weeks.

I had two claims with AHS. One was my washing machine, and then my ice maker. The guy had me video record the refrigerator. He was good. But he had to come back because the icemaker still wasn’t working. He replaced the parts but it still wasn’t working. He had to order another part. I've been telling everybody about America Home Shield. It’s good to have. AHS is very helpful when we have emergencies like this, and people want money right up front and we don’t have it. I'm in my second year with AHS. The bill payment is what I’m having problems with. They went up on the bill. It was $61, now it’s 73. They were supposed to take it out on the 2nd, and they took it out on the 23rd, which was the old contract. My new contract started on June 2nd, but then they still didn’t take out any payment for June 2nd.

I've had multiple claims with AHS. Their customer service is horrible. I had a hot water heater go out. It was a week out before they would come out and see it. I got small kids. I completely bought and purchased a whole hot water heater and installed it myself that day. What's the point of having them if I'm giving them 75 bucks a month, and it takes a week to come out? Any water problem we have, I have to find somebody else.

I used AHS two times. One time, they put a thermostat on the wall. Then they came out for the water line faucet of our kitchen sink that had a leak. One thing I don’t like about American Home Shield is if you call them on Friday, you’ll get nobody till Monday.

American Home Shield has the most comprehensive plan, as far as details, discounts and customer service. Recently, I had a claim for my water heater and it didn’t get through. I didn't find out about the issue until at the beginning of my claim and the condition was ruled pre-existing.

With a home warranty, we have peace of mind knowing that reliable service people are going to show up on time. People are gonna show up and we're gonna get the appliances or equipment repaired. When our AC didn't seem to be cooling, the techs came, checked it over and made it better. They cleaned it too. Everything was good.

I did the report for our water heater on the app and then the tech contacted me that evening, saying he would come out and look at it Monday. He came out and looked at it. He told me that there was a plumbing permit that needed to be done and it was part of the contract. He said American Home Shield would let me know that it was out of pocket. It was outside the $100 deposit that I had to give American Home Shield. So I got that ready.

When I made the appointment for the microwave, I called and it was a $125 service charge. I paid that upfront with a credit card. The tech fixed the microwave and did a really good job. Earlier this week, I got mail from American Home Shield and they were asking for another 125 service fee. So, I called them and got to their pay center. I talked to the individual on that end said that it's taken care of and the bill didn't have to be paid.

With our previous home warranty company, we had to go through so much red tape to even get somebody out here and to address or look at an issue that we were having. When you compare it to American Home Shield, American Home Shield appears to be quick response and right on it. But at the same time, we got an ongoing claim right now, just standing with American Home Shield that's not completed as of yet. But we've gone through the stages. The contractor that came out for our plumbing claim was very professional. My wife was here during the repair and she was very impressed.

So far, the experience has been good. Initially, they were very pushy to ask me to buy it. But I went with my friend's recommendation and that was the reason I bought it. One good thing about the service is they keep on sending reminders to do a particular service. However, I went with the most expensive plan but the copay seems to be very high for this plan, so I might look for something cheaper next year.

Preferred Climate Heating came out to my AC unit pretty much this year and towards the end of last year before we shifted to heat. On days that were super hot to the upper 90s, my AC unit doesn't keep up. So, I called American Home Shield this time again. I called in a few months ago, but the temperature spiked up like 90 and it went back down to 70s. So, it wasn't really a huge deal. I canceled that service call at that point. Then, we had a stretch where it was in the high 90s. So, I called it in again and Preferred Climate came out. They ran diagnostics outside, did their thing, and then came back and told me that both of my HVAC systems were about two pounds low on Freon. Having dealt with this, I know that if Freon is low, then there's a problem someplace because Freon is escaping. They said, "No, your Freon is low and that should fix the problem." I paid that out of pocket and it was roughly $610 to top off the Freon on both units.

The AC wasn't working. You would turn it off and it'd cut off. American Home Shield sent somebody over and they noticed a mouse made a nest and it cut through the wiring. He was able to change the wiring. It took him maybe a half-hour to change the wiring, and then he changed a servo because it was getting rusty. It's working pretty well now. The claim process with AHS was pretty easy because I went online and did it. The thing I like about having the warranty is that they come to have things fixed and the people they send are reliable.

It’s been horrible with American Home Shield. One of the AC units started having problems and they sent out US Air. This guy, Marvin, came several times. One time, he said it was this. One time, he said it was that. He put a new thermostat and a motherboard in. The last time, he said it needed a card up in the attic to that unit, which was the downstairs unit. He left here and never said a word to me about anything else. The next thing I know, I got a notice from American Home Shield saying it has been refused because he said it was a surge. I've lived here 13 years, and I've never had a surge.

I found American Home Shield, and I liked what I read and some of the reviews I found. There was also a discount of $10 a month for the first year available to me, and I said, “Okay.”

American Home Shield sent Copper State Appliance to fix my dryer for me. They replaced the main circuit board. I sent the claim in on the computer. The tech was willing to come within the next day, but I had to cancel and switch it because I forgot I had a doctor’s appointment that day. He came within two days. I like the overall claims process of AHS. Overall, they're easy to use and convenient. I pay the $75 and the service comes out right away. So far, we've had no problem with the service they've sent.

I like the protection and the security of having a home warranty. It's a great feeling and I'm truly impressed. When making a claim, you have to call and explain to them what the problem is. They find you a vendor and normally, that process takes 30 minutes to an hour. You get feedback on who they assign the claim to. You call the vendor and set up an appointment. I did a claim for my refrigerator and the service people were right on point and very informative. It didn't take long to analyze the problem. They gave me the assessment and they provided good service. I love my experience with American Home Shield and I am truly satisfied. I recommend them to everyone.

My air conditioning and my heating went out at the same time, and the techs repaired the air conditioning portion. I haven't called them back for the furnace yet, because it was more immediate to get the air conditioning unit operating. Still, it was an excellent experience for me. I got the work that I needed to get done in a timely manner. They were also very professional. They did a very good job, very thorough, and although they gave me a window of time that they were going to come, they gave me a call within the hour and said, “Okay, your technician is on his way.” It was beneficial to me because they worked around my schedule. Overall, it is worth it to have a home warranty like American Home Shield. When you have major issues with appliances or things like your furnace or air conditioning go down, instead of paying for a new unit, you just pay the service fee and they'll come out and fix it.

AHS offered a routine check-up for the AC so I decided to do that before it got really hot. Aloha AC and Heating came out and they did a good job. Calling a repair, if it’s necessary, has been easy. But when I schedule service, I can't find a phone number to reach AHS other than the tech company.

American Home Shield did good on the dryer. A guy came out and fixed it. But when they came out to replace the washing machine, I had trouble because it took too long and we couldn’t wash. I ended up having them to send me a check. I bought it myself and they put it in. I had let the warranty lapse at one point because there wasn't enough funds in my bank, and I didn't follow up. But when I called them back, their contractor was supposed to come out and fix the leak that I had in my faucet. They weren’t able to fix that. When I called them to have the contractor come back out, they said my warranty expired so I got to pay the $100 deductible. I told them that was not right ‘cause they never fixed it the first time.

I called American Home Shield and spoke with their representative. The process was easy and simple. I called around 7 o'clock at night when we noticed our AC was going out. I called the contractor, Ambient, the morning of the following day and the technician verified that they had the claim. But they were so busy so they were going to dispatch a technician around 3 o'clock in the afternoon. The technician showed up on time and was quite courteous and professional. He found out the problem with my AC. I've been satisfied with my service from American Home Shield.

I submit a request for work through American Home Shield's website then I pay a $75 fee and they usually assign me a technician for the job I need to get taken care of. Customer support is good, and there's only been two instances that I've got some concerns with. With a garage door replacement, I didn't get the customer service I needed. They could've given a better explanation of what was going to get covered, especially with the garage door. Also, if I've had a bad experience with a service provider, I would like the opportunity not to get them again. For instance, I had a plumber that came out that was not very professional and asked for weird things to get his work done.

I've got a dishwasher repair going on right now. The tech came out and told me that it was unrepairable due to they can't get parts for that machine anymore and he said he would put it in as a replacement. I called American Home Shield about a week later and they said they had the parts available so they were gonna get the parts and they'll be sent to the technician for the repair. That was over three weeks ago so I don't know what's going on with it. I'm not enjoying this claim. But Wright Appliance, the contractor, is great. They’ve been in my house before and have always done a good job.

I had an issue with the air conditioner. Whatever the tech used didn't do the job as far as blowing it out. As soon as he left, it started back leaking again when I was running the air. He had to come back. Then he used a different type of tool to open it up. I haven't had any trouble, so far. However, AHS sets me up quickly with someone when I have a claim. But then the company has to set up a time to come. Normally, they will do that but sometimes it takes a couple of days before they do that.

The contractor fixed the problem with my air conditioning unit. But my problem were two things. Number one, the workers seemed very rushed from getting from one customer to the other. They used my hose and never put it back on the reel. They also left part of the panel for the air conditioning unit on the floor. They were not neat. It's a minor thing but they should be a little more professional when they do things. Number two, there was major problem with the AC unit. They found a second issue. Though the AC is working, they found an issue with the air handler inside it. They said that they'd have to consult American Home Shield to see if they would pay for the repair. They said that American Home Shield would pay for the part, which is some kind of valve. However, they had to replace the freon and the freon was $845. I said off the bat that was highway robbery.

AHS has worked out fine for me. I've had three things replaced. Recently, there was a leak above the bathroom through the ceiling and it was full of water. It fell through but it was just to that point. It was the water heaters that were up there. The techs were good. They got the old water heater out and got the new one in with no problem.

Sevier was sent by American Home Shield for some old wires in my AC unit that got corroded. The tech sorted it out. When I told him what was going on, he went out and diagnosed it and within 30 minutes, it was fixed. I did the claim over the phone and I spoke to a live person who solved the problem. They figured out what the problem was and they got me a technician sent out the same week.

American Home Shield's service is working great. We've used it several times. We have had the air conditioner worked on. I got a new dishwasher and a new microwave. Everything's worked out well. They held up their part of the contract. I haven't had a lot of trouble. Recently, a tech from Foltz Electric came out and he worked well. He shouldn't really do everything I needed them to do because some of it was on a garage that wasn't attached to the house, and he said that that wasn't covered. There was like a light bulb thing that broke off in there, and he did take those out for me. So, that was nice. He was a very nice man.

I open the icebox up and the light wouldn’t come on. It seemed the freezer was thawing out and everything in the icebox was freezing. I did a claim with American Home Shield and they told me the name of the company that would be calling me. Their tech walked in the door and listened to what I had to say. He was friendly and he knew what he was doing. He then went to his truck, came back in, and did something with a magnet of some sort and reset the icebox.

American Home Shield, overall, is okay. But I just had an issue yesterday with my AC not working. And we spent a lot of back and forth. It's causing a lot of delay. I have the premium plan, and I pay thousands of dollars every six months, but I'm not getting the service I deserve or need. AHS has a strange process for me. Because, yesterday, I had called up one of their agents, and I told them that the vendor that they provided me has a date that is only available a week out. And I said, “Can you try to call someone else who has an earlier appointment?” He said he could not and he speaks with this particular vendor. And he couldn't connect to them yesterday on the phone, so he asked me to call up again in the morning today for AHS.

I’ve had several houses that I used to their service and so far, we’ve been pleased. The prices is going up some but it’s okay. They have to pay their bills and employees. If you have a problem, they will come right out. It makes you feel that they’re pretty safe. It’s pretty affordable when you need it. So far, they’ve done what they say. They have saved me some money by taking care of the problem, without me having to use another service that could be much more expensive.

I felt American Home Shield was a better coverage. I had the contractor come out and do an AC tune-up, and based off of that, there was some repair that needed to be completed. It was a capacitor that needed to be replaced. In the past, American Home Shield has assigned a different company. But I have had nothing but bad experience with them, so I will not use them.

We didn't have any hot water and someone came out. It turned out it wasn't a plumbing problem but an electrical one. The tech referred it back to American Home Shield and they sent out an electrical person. It was not as timely as I would have liked but it was because there were so many people ahead of me. On the whole, the water still doesn't heat. It's just as lukewarm. I let the electrical people know but they haven't gotten back to me yet.

The American Home Shield rep answered my question. Because I wasn't sure that I still have the contract because I never used it. And she clarified, I was still in contract with the company. It was very good. The contractor told me they would come Tuesday because Monday was a holiday. And they fixed the issue the same day. The garbage disposal was leaking water. He replaced the it with a new one.

American Home Shield is convenient. I like being able to just go on the web and set up appointments. They’re pretty quick about that. They have a good web response system. Sometimes, the vendors that they contract with aren't the best but in general, we've had pretty good luck with the people that have come out to deal with any of the problems and any repairs that we needed. J-Tech was excellent. They came out twice. Once, something was malfunctioning, and they were able to get a part and fix it. The second time, we had water buildup. Something wasn’t draining properly. It was an emergency, and they got somebody out here very quickly.

The electrician had to change the outside light on the porch. I didn't want to mix and match so I went ahead and bought it myself. All they had to do was put it on.

We had a clogged bathroom sink. I did a claim with Home Shield and it was through a person, which I regret. They're not English-speaking people so they're hard to understand. In my experience talking to people in other countries and living in other countries, you have to phrase things differently to get your point across. It was extremely painful to talk to those people.

I had water leaking from under the bottom of the kitchen sink and after I filed a claim online with American Home Shield, I heard from the contractor the same day. They came the next day and fixed it. The guy had everything in the truck so they didn’t have to order parts. It was taken care of within 30 minutes.

A month ago, I had someone from American Home Shield come out and fix something on my dryer. However, it's doing the same thing, and I didn't know what to do. That’s $100 that may add up, and I said I'm just gonna wait. Recently, my air conditioner leaked and it happened while I was out of town. When I got to where I could call, it was Monday when I spoke with my daughter about it. She said, “The air is out and the floor is wet.” There was water damage on the carpet, the siding, and the wood. I was still out of town when the tech first came, which was Tuesday, and he left the top off one of the pipes. He put it on the next day and I was here then. He also sealed a part of the pipe that wasn't sealed and he tried to check whether it was still dripping. The issue got repaired completely. Overall, the claims process was cool.

My sewer line was clogged up and the repair guys pulled some of it out but there was more in there. So, they had to come back within a matter of two days. It wasn’t bad but it wasn’t a wow experience. American Home Shield is decent and I haven't had any issues with them. They've always done right.

We had a washer that was not draining and True Vine Appliance Repair came out. They had to do a video call to analyze what was going on. They also did something for the range and the tech determined that I needed a new part. He ordered it and then scheduled an appointment four days later. Everything's working fine.

The customer support of AHS has been awesome so far. They came out fairly quickly for my dryer. But they had to order a part, so it took a little time. The techs were good. I was satisfied.

I had American Home Shield about a year ago but they didn’t pay one of my charges after taking my deductible from my account. It made me want to switch to somebody else. But after switching, I found out that I might as well go back to Home Shield, so I did. I called them last Friday for a dryer claim and got no response. I called back this morning and that's when they got the action going. They were pretty efficient and they put in another order for my dryer to be fixed. I got a service date of June 3rd from the people that are going to come and service it. Home Shield was doing a pretty good job at getting the people. But my main concern is that in the area where I live, it is hard to find people that do these services. Now that they are starting to use a service called A&E Factory Services which services this part of the country, I'm gonna wait and see how this is gonna go.

American Home Shield is there when I have an emergency. I just call one place rather than having to call an HVAC guy or a plumber. I wouldn't have to front a lot of money if I had an emergency home repair needed. They schedule someone. It’s just sometimes I have to wait. Sometimes, they want to sell something that is not needed. But that's the contractors they use and not America Home Shield. I used the warranty when my heat and air conditioner stopped working. It needed a capacitor. It took three and a half days to get someone here. Other than that, things were good.

American Home Shield's packages seemed very all-inclusive in terms of what they cover. That was something that was important to me. Every different person that has come to service appliances has been very professional, and they've been able to take care of it quickly. So, I'm happy. Just after-hour options would be my only thing. That would be my only complaint, but it's not anything that AHS could fix. Because people tend to make their own hours like different companies.

So far, the service with American Home Shield is okay. We had a claim recently because it was like smoke was in our brand-new unit. The techs came out, and they charged it up a little bit more. They said the unit was a little bit too big for the portion of the house where it was, so he said to just do one setting. So far, it's been doing pretty good.

When it comes to Pronto, I am very pleased with their service. We had an issue with our kitchen sink that needed repair. They came out about that repair. The diagnosis was on time. Unfortunately, my mother-in-law, who does not speak English, was in the house. They returned so they could communicate to know where was the issue. And when they returned, everything was done promptly.

7 Cities came out and did an AC tune-up as a preventative measure. Their timeline exceeded my expectations. It took them half an hour at most to do everything.

There wasn’t a lot of water pressure with the toilet. It wasn’t really flushing very well. Also, water was coming out from the little faucet sprout thingy while trying to start the shower. The tech that came out was great. He was very respectful and punctual. From what I’ve heard, having a plumber come out is very expensive. So I’m so grateful to have American Home Shield.

American Home Shield's copay has gone up and it seems like they don't cover some things they used to. I recently had to replace an outside faucet. Years ago, that used to be covered but not anymore. Another thing is that some of the appliance people that have been here used to call American Home Shield and then get the okay. Now, they have to call in and wait and can't fix things on the spot sometimes. I had a claim for my oven and I talked with someone. It didn't take long for techs to come and they replaced the sensor in the oven. The oven is okay now but it's still off. I probably should have just taken the money and bought a new oven.

I called in a claim to American Home Shield and three different people came out. The last one, R&K, was the one that was able to do the repair work for me. Once their tech got to my house and found out what the issue was, he told me and showed me what it was. Once he tore the heating element down, it had a lot of holes in it and it had rusted. The heat was not going in the house. Part of it was going outside of the unit. He said he had to go back and get the parts approved and ordered. About two weeks later they called and told me they had the parts and that they were ready to send someone out to put them in place. They came out and replaced the heating element that had all burned out in my air conditioner and heating unit.

The convenience of making that one phone call and getting a service technician out within 24 to 48 hours is helpful to me. When my washing machine is not advancing through the cycles, the beauty of it was American Home Shield sent the same technician back the second time because it's actually a follow-up call. Because of what he experienced on the first visit, he knew what the next steps needed to be because he's familiar with the washing machine. He knew what codes from the first time and what the problem was. We're still waiting on a part which is delayed. But for my recent plumbing claim, I don't know whether it's on the AHS' side, the person dispatching the claim contact or the online form, needing to ask a few more questions because the service technician that was sent out was not qualified to make a repair.

A plumber came for a leaky faucet. He came when he said he would, went right to it, and diagnosed it.

I've had American Home Shield for 15 years and I'm pretty familiar with the app and the call in process. When my wife noticed a water bubble starting to form on the wall going up our stairs, I used the online app, submitted a trouble ticket and received the name of the contractor and a phone number within a text. I had a leak in a pipe and the repair person told me exactly what he was doing. It went very well, and I was pretty pleased, which is not always the case with American Home Shield.

I've only had one call with American Home Shield and that went well. I submitted the claim online via the portal and somebody contacted me the same day. Then, I had it scheduled with the company that came to fix it within 48 hours at the most. The tech was very nice and professional. He showed up on time and was very efficient. It was overall a good experience.

I love Plumb Genius. They were extremely professional. The hot water tank was leaking and they told me that if the repair didn't fix the issue, I had 30 days to call them back and they would come back without any charge. I will definitely use them again even if I don't go through American Home Shield. However, whenever I asked for a roofer, it took American Home Shield a while to get a roofer out.

The ice bucket of my refrigerator cracked in the bottom, so when the ice came in there, it would just fall through ‘cause there was nothing to hold it. My refrigerator was making ice, but it was falling through the bucket. The repair company American Home Shield assigned had me video something for them to see what the problem was. I didn’t know how to do it, so the lady told me how to do it then a man came out, saw it and said that they had to order the container. The repair company called me when it was ready, which was earlier than what they said it was gonna be.

The American Home Shield reps are very nice every time I call. Recently, my washing machine would make a very terrible noise when it was spinning and the water wouldn't drain totally. After the machine would stop, there was still water within the clothes. The techs came twice, and they were very efficient and friendly. The first time, it was to change a part that was called the agitator, then the next time, they came and changed something else that needed to be replaced. However, I noticed that the machine still makes some noise on the finishing cycle, but I can live with it. It's less noise because before it was unbearable.

Having a home warranty is peace of mind for anything major. The only thing is AHS's website interface for entering issues could be a little bit clearer and then on what exactly is covered and not covered.

The PVC pipe that's on the side of the water heater was leaking on my floor. It was easy to submit a claim online with American Home Shield. I was given the name and the telephone number of the company that will come to do the service. A technician came and explained everything and why that happened. He had to change a little ball thing that sits on top of the water heater. It takes the excess pressure off of the water heater. He also replaced the relief valve. The water heater is operating fine now. On the whole, I would tell others to get American Home Shield. I had a claim issue with them this morning and that's the first issue that I've ever had with them in 22 years. They didn't handle things the way I wanted them to. But they did the best that they could.

I like that the American Home Shield reps are very helpful on the phone, and they’re courteous and get on it very fast. When the service people came, they were on time and very good. They took care of the problem, and everything went okay. I recommended American Home Shield to my sister, and she got it also. I’d tell people to definitely go for it as well. It is worth having it. It pays off to have peace of mind that if anything will break, they will send somebody right away to take care of your problem.

I needed my dishwasher repaired. But I'm still waiting for it to be done. It's going on two weeks. So, it's a lengthy process getting things approved. A technician came out, stated that he needed parts ordered. And he submitted a request to American Home Shield. We've been waiting for a little over a week now for them to approve so he can come back out and complete the job. AHS has always been like that. They take a while to approve requests. They should improve on their turnaround.

AHS is great. I've been more than happy with them. I’ve had nothing but good things with them. We had a furnace issue last winter. A gas valve went out and got it replaced, no problem whatsoever. It’s been working great. We also got a water heater since then. It’s really nice to know that things like that are covered, that it won’t cost me an arm and a leg to replace.

I've had nothing but good experiences with AHS. I had a leaky bathtub faucet. They were very helpful. The tech knew exactly what the problem was and what to do. He had parts with him and he took care of the issue.

I call American Home Shield for my claims and the process is pretty difficult. I usually leave my phone number and name and they call me back. I did one claim and techs came out. The first tech checked the refrigerator and thought it was one thing. He was nice but he didn't really do a whole lot of checking on the refrigerator. I just told him what it was doing. He said that it was both parts and that he would go and get them. He got the parts two weeks later and put the parts on. But that did not fix the issue. I wasn't really happy at first because we had no refrigerator for almost a month.

I called and put in a service order when the blower on the AC unit wasn’t working. I got a response back quickly on it. The contractor came out quickly. The guy was very courteous and did what he needed to do. He was very informational about everything. He told me what he was going to do. He said he checked the unit inside and out. Everything looked good. He showed me the part that needed to be replaced. He replaced it.

We had water leaking from a faucet. The experience of submitting the claim to American Home Shield was terrible. The person I talked to could barely speak English. She was very dismissive and wasn't listening to what I was saying. They got the totally wrong location. They thought a faucet was leaking inside the house and not outside the house. All kinds of information was wrong about the whole thing. I was really frustrated at the end of that call because I didn't know if they knew what I was talking about.

In the rare times that I've American Home Shield, it was either very easy to use or it's been challenging because I don't hear back and I don't know who to go back to. I used them when there were some noises coming out of the electrical panel and it sounded like it was a fire hazard. The techs that came were knowledgeable and fast.

I love the claim submission process of AHS. It’s so much better now. I don't have to call anymore. Everything is online and you get text messages and emails, and you can respond to the text messages and emails. You don't have to wait on the phone anymore. It’s smart now. If you go in right back to back, it will link up and remember that you had just had that done. It escalates it on its own now. You don't have to try to figure out how to tell it or put it in and then have to get on the phone and say, “I put it back in but this is for the same issue so that you can escalate it.” It says, “I noticed that this is already done before. Please add extra notes.” Also, when I log in, all three properties are there. I don't have to log into separate accounts. It's all in one spot. I can just switch from one property to the next.

I did a claim with American Home Shield for a leaking toilet and tightening of a faucet. That took four days because there was a long weekend in between. But it went on time. I've been happy, so far with my home warranty service.

I called and submitted a claim and the only issue I had was I had to wait almost eight days to get my AC fixed. I ain't complaining though. I knew it was summertime and a lot of stuff backed up. Also, Chris is a pretty good technician. When he came, he troubleshot the problem. He had the part and rectified the deficiency. Everything is functioning properly now.

I usually call American Home Shield and tell them what's wrong and they schedule somebody to come out. Usually, I know who the contractor is, so I call them immediately. And they put me on the books. It's simple and easy. The two times contractors have come out, they resolved the issues. I've been lucky. My tech was awesome. He was nice. I asked questions while watching him and he answered, didn't seem annoyed that I was there. And he's like, "I'm happy to have the company." For me, it was new.

The coverage for the house had expired. I looked at different companies and went with AHS because of the price. Also, the person who recommended them to me had a great experience with them. I signed up online and I felt that the package I got met all my needs.

Transitioning from heat for the first time for summer over to AC, my unit made a noise I hadn't heard before. I called American Home Shield and the guy that came out was a little flustered, but not disrespectful. He said that it was okay, but I probably would need to get it repaired soon. The other day I heard the noise, but it wasn't as bad as it was and the air is still coming out.

We're in our infant stages with American Home Shield and so far, so good. Their service, in terms of the format and the layout, is much better. I was with another company and I switched. When American Home Shield bombarded me with six or seven emails, I called in and asked what it was. They said it was a free service they offer to premier customers to have their contractor come out and do a check of my system. They usually do a fall and spring check on the system.

When my air conditioning was making a noise, I submitted a service request and the process was fairly easy. The tech had a look at my air conditioning unit, diagnosed the problem and fixed it. It was very good. The service was also very quick, and they solved all the problems. Having a home warranty is good. I'm more worry-free.

My whole experience with AHS has been really good. The tech that came out for the AC repair was wonderful. He came out quite quickly. He saw what needed to be done and he did it right away.

American Home Shield has been beneficial. We had a claim for our air conditioning unit and they were able to get that taken care of pretty quickly. They got somebody out there the next day and got it repaired. They have been very good in that process. The service person was very polite and courteous. He just said, "This is the problem. It’s gonna take me about an hour to get it done.” I really enjoy using American Home Shield and I’ll continue using them.

Having AHS, I can call right up and they would come out and get the issue taken care of. I had a shower drain that stops up periodically. The claim submission process was fairly easy and the guys that came out, Service Contractors Plumbing, were good. They cleaned it out and gave me some pointers on what to do from here on out.

I contacted AHS for my shower and also for a leak running our toilets. Someone was out in two to three days and took care of everything within an hour. The only thing is you have to pay $80 a month for the policy and once you have service, you got to pay another $100 for the people to come out. If I got a problem with something and they come fix it and it goes back bad again within 30 days, I'll have to pay another $100 for them to come back out and fix the same problem that I had the first time. I don't think that's right. That needs to be addressed.

The customer service is good. I had a plumbing issue they gave me multiple offers. One is that I can buy whichever water heater I wanted. They also said they could send people to fix things. So, they sent the contractor and he installed the water heater.

A dimmer switch was broken so I called American Home Shield. They told me it was an electrical service and the name of the people that would be calling me. I got the call the next day and 24 hours later, someone came out. They were good communicators and were on time. The issue was easily resolved within half an hour. It was great.

AHS has been very good at taking care of things when I call. They get a contractor and the issue gets taken care of. Integrity Air Conditioning came out for the AC and they were fine.

Our AC was not blowing out cold air recently. The lady came out and got it fixed right away. It’s been perfect since then.

I wasn't pleased when I called initially because American Home Shield was steering me to ProConnect. I've had experience with ProConnect and I've had a lot of questions about them but no one has been able to answer my questions. The first time I reached out to American Shield, I was recommended based on an email that I received from American Shield that ProConnect was offering this service for my dryer to be vacuumed. I assumed, receiving this email from American Home Shield, that they were part of American Home Shield, or they were recommended. To my surprise, it was not.

Five years ago, when I bought the house, we got American Home Shield. By the end of the first winter, we had already used it and decided that it was well worth the expense to keep it. So, we've used it two or three times. Recently, the disposal disintegrated. The contractor was very nice and helped me get it explained to the supervisor so that they didn't have to open up a second work order. And they took care of it. Since initially it wasn't covered under my policy, I upgraded the policy while the plumbers were on their way to the house. It worked out well.

American Home Shield’s prices have gone way up but they're excellent and that's why I keep them. In the last 15 years, they've replaced every major part of the pool, so it saved me a lot of money on all the equipment. Lately, the companies that they have been referring me to have not waited long to call. They’ve called us and got to it straight away, and the people they use are very good. Alliance called like an hour after my order was turned in, and the tech showed up a half-hour later and fixed my problem. He had the part he needed and installed it right away.

I usually call American Home Shield to submit my claim. They pick somebody to use, and they get in touch with us and make an appointment. We haven't had any problems with anybody. We've been protected pretty well. When we had something go wrong and it was a big expense, American Home Shield covered it. So the big expense for us didn't turn out to be that much. But when we were having some problems with the microwave, they said they couldn't work on it. Other than that, I like American Home Shield. It's worth it, especially if it's a house that's older and might need something in the future and it might save money to spread it out over time. I like knowing that we're covered.

The last time that I called American Home Shield was for a leak in a bathroom. Then I called the company that was recommended, Mister Plumber, and they said I had to be more specific about the leak. So they sent the guy over. I paid $75 for it, and said, “I need somebody to tell me where the leak is, if it's coming from a ceiling or something. I don't know if it's coming from faucets.” He called and they told me faucets are not covered. Then he did tell me that there was a leak in the bathroom in one of the toilets. But he also gave me a quote of how much it was to do everything.

The website was easy to use when I did a claim for a leaking water heater. I was contacted by Heros Plumbing to set up an appointment. The only issue I had was I wasn't contacted a second time by AHS regarding what was going to be my out-of-pocket for getting everything up to code. I was told the day of installation by Heros. They replaced my water heater and had the plumbing up to the new code.

I went to the website to submit the claim for my leaking faucet. The contractor responded in 24 hours, which was fine. Everything’s great now. But some of the contractors don't respond or they don't show up. Sometimes American Home Shield forces you to stay with them until they can't contact them. Then once they can't contact them, then they'll switch the contractor. If you ask to switch the contractor, they'll keep the same contractor. But once you have an issue with a contractor, you should be able to switch contractors if they’re not responding.

We rarely use American Home Shield but we've had about four incidents within the last two years and they've been wonderful. There was one time when the contractor didn't call me and I called AHS back and they canceled him and got me another one that same day. It was really good. The digital panel on my double oven went out. We didn't know what was wrong with it until after somebody fixed it. I called him on FaceTime so he could order the part to look at my stove. He came out two days later, replaced the part, and I've been in business since. We also had a leak upstairs. I did the claim online. Somebody came out and fixed it. Home Shield calls and follows up.

The AC was not working properly and it doesn't cold. Normally, someone comes every year and checks it. This time, it's not cooling anymore so someone has to look into it. The first tech that came said they cannot do the job because they did not get the correct instructions. He took a picture and forwarded it to American Home Shield so that another person could come. They should have sent the right people the second time. I spent all day waiting for the second service people. They came in, looked at the issue and said they couldn't do it either. I had to wait for another one. A third appointment was made and these people were very difficult to meet. I was waiting and they couldn't make it. I wasted three days and so far, nothing has happened. I had a very bad experience. I'm still waiting for the right people to come.

American Home Shield told me that they were going to replace my hot water heater. But now, when I called American Home Shield, they said that we got to pay something with the inspection and permit that we got to have in order for them to replace the heater. When I had American Home Shield before, I never had that issue, where we had to have a permit just to replace a hot water heater. But they said that the contract has something new now, that you got to do that day unless you upgrade your contract to what they have now, and then it will cover that. They should have reached out to us whenever they had that upgrade and I want to upgrade it because I did have the highest upgrade until whatever changes were made. But overall, I like American Home Shield because they pretty much stand behind the product.

I had outlets going out in my house, then more of them started going out. I requested for service and the electrician was out the next morning. It was great. He inspected my breaker box and my outlets. I had a problem with one of my GFCI switches and I had another outlet that wasn't properly installed. He fixed my electrical problems, and he was fantastic.

American Home Shield's service is great. The air conditioning unit motor went out and a gentleman got here, diagnosed the issue right away and replaced it. Everything was done.

Our garbage disposal stopped working so we put in a claim. We did American Home Shield's process online and in a day or two, a contractor called to schedule an appointment. They didn't have the part and they had to get a whole replacement piece. Their tech came back a second time and installed a new garbage disposal.

American Home Shield sent Mid State Plumbing for my toilet. It was all fixed good in good timing. The tech knew exactly what the issue was. Mid State Plumbing came twice. The first time was for plug drains, and I thought the problem was solved. Then after the tech left, I realized that my toilet was running all the time. He came a couple of days later and fixed it. He was very knowledgeable, professional, and friendly.

We've been fine with AHS. We've used them quite often. Everything also went well with Appliance Solutions. I had a claim with my dishwasher and my washing machine. The buttons were broken. Th techs did virtual first so they knew what parts to order. When they came out, they repaired it. The tech didn't have a tool at the time to repair the washing machine, so they came back the next week and did that.

American Home Shield sent E & A and they tested my heating and ventilation. There was nothing wrong with my system. I was just trying to get what was free at the time because I've been missing a lot on American Home Shield because I've been so busy. I submitted the claim online, and then I called up American Home Shield. The girl who answered the phone was the one who scheduled everything. She was okay. The E & A techs were good. They were professionals and they went straight to working. They checked the thermostat right away and then they went out in the back to check the unit. They cleaned the unit, too. The only thing is I've asked for my contract several times, and they've been telling me they will mail it. I've spoken to over half a dozen representatives of AHS, and each person would promise me that they will send it to me by mail and I would be receiving it in 7 to 10 business days. I have not received anything.

I used the app of AHS when I submitted a claim and it was easy to use. Our air conditioner was not blowing any air at all. The techs put Freon and plugged the leak in the air conditioner.

I called American Home Shield for a claim and then two days later, the tech came and fixed the issue. He was nice enough too. The thing with American Home Shield is that they're not directly responsible for the repair, but they reroute to their subcontractors. So the service depends on the type of subcontractor you get. Sometimes, they won't be so nice. But most of the time, they've been nice. When I have a claim, I go online and it's pretty easy to use. It's pretty detailed and straightforward.

The pipe underneath the bathroom sink was leaking. No matter how many different things I tried from Home Depot, it kept leaking. So, I called American Home Shield, and Shawn came out. He fixed it. Then 10 minutes after he left, it started leaking again. That was a Friday. We called back on a Monday. They put Shawn on a different job up in New York. So, they had another guy come out. I kept messing with it and it finally stopped leaking. I called off the next appointment. A couple of days later, it started leaking again. Now, we have a new appointment and the guy is coming out tomorrow between 2:00 and 6:00.

My refrigerator and freezer quit working and American Home Shield sent a technician out. Four days later, they sent the parts to my house and the tech installed them. Almost three years ago, I had a claim on a water heater and AHS did a fine job but the installer was lacking a little bit. He left some things undone that I had to go back and go over. But all in all, it wasn’t American Home Shield, it was him.

The customer service quality is good, so far. Every time I've had a problem, American Home Shield took care of it right away. Most of my problems have been my refrigerator, washer, and dryer, and my ceiling fans went out once already. Also, I recently requested service for the toilet, and everything went great.

I had a plumbing problem and there was leakage underneath the stool. I contacted Home Shield by phone and it was all automated. Then, American Mechanical sent me an email and everything went very smoothly.

I like the ease of use of having the warranty. I like the fact that I don't have to worry about scheduling a service myself. I just put in the claim then I get a call from someone that's going to come and fix the issue. Someone came out for the ice maker of my refrigerator and was good. My experience with American Home Shield has been excellent. They really mean what they say when they advertise that you don't have to worry about things and just call them. What the commercial states is the experience I had.

I bought a house last year and one of the light sections quit working. The technician that came out was very nice. He explained it was a bad dimmer switch and explained that American Home Shield doesn't cover around dimmer switches. I'd just upgrade then he could fix it. But he had taken the dimmer switch off and I told him it was fine to go ahead and fix the light and he did. The tech was very nice and very professional. I wish AHS could have taken care of the dimmer switch, but it's not a deal-breaker. I'm happy my light is working.

I did the claim on Friday and the techs came out on Monday. They took care of everything.

We set up one appointment, and the first technician broke down. I canceled that 'cause of my schedule, and we had to wait another week. After that, finally, another technician from Hornet showed up. He was there 20 minutes and checked, but it was just excuses about why they could not do what they were supposed to do. My refrigerator is not properly making ice, so the technician said there are several things that have to be fixed. However, he can't fix them because he can't figure out which model that particular refrigerator is, therefore, it's unfixable. The refrigerator's been in and out for almost three weeks, and no one has followed up. The only one I've ever spoken to is the call center, and they try their best to help.

The computer blew up in my panel for the oven. I called American Home Shield and the wait time was a little bit excessive. That could be improved by the company. Other than that, someone came out in just a few days and everything was good.

American Home Shield took care of the issue speedily when one of the breakers on my electrical panel was constantly tripping and a light switch in the master bedroom was malfunctioning. The person that tried to get that organized was very good. When I got through SJDI Electric, they moved up the appointment and tried to facilitate me at my time to get the job done. They were very helpful. Overall, it was a pristine service both from American Home Shield and the vendor that did the repairs.

We just used American Home Shield’s service for a free maintenance checkup for the air conditioning. So far, so good. We also used them for a repair on an appliance. The tech knew exactly what the issue was. We had gone on a trip, and when we got home, there was water under our refrigerator. We cleaned it all up and then we thought, “Okay. Maybe it was just because of that.” But then something really was leaking so we called AHS and we had turned the water off on the back of the refrigerator because we didn't know what it was. The tech replaced a part and everything was good to go. So far, our refrigerator’s been fine.

The AC is fine. But I have two major issues. The technician who came last time switched it so that it would heat only and that's why my air isn't working. That's a concern because that cost me $75 for a service call. My other issue is that my refrigerator is still not fixed. There have been four separate calls and the guys that AHS sent last month, I called right after they left because the tech said that the water wasn't going through the line and that wasn't true. When he was in the home, there were adults that were communicating with him. He went out to his truck and never came back.

American Home Shield tried to set up something via email when I submitted a claim. When my husband got it, he called to see about getting it sooner, because it was a week out and it was really hot at that time but they said, “You didn't get that slot because you didn't answer soon enough.” So that was disappointing because we felt they could’ve talked to us instead of just sending an email. American Home Shield wasn’t on top of it. But the company that came out, Fast Response, was really good.

The outside unit wasn’t coming on and A-US Air Conditioning did a good job. The tech told me what was wrong, fixed it and told me what he did. It was the fan motor and it was the second time it was replaced this year.

Our heater was old and at some point, we knew it would fail. I filled out a request online with American Home Shield and we had Pinnacle come out. They looked at the heater and assessed everything. They said, “We can replace this part and do this, but there's no guarantee it won't break in the next winter.” My wife and I talked and said we would rather replace the whole thing even though there would be a cost that would be part of it. At least we would have a reliable guaranteed system.

Claims submission over the phone went real well. I let rep know what was going on, and she got right on it. The problem started with my icemaker quitting to work and when the guy came to fix that, he figured out we had a leak behind the refrigerator. I had to call the plumber, Rooter King. They came, and the guy wasn't even here 45 minutes, if that long. He knew his stuff, and he was able to diagnose and fix it right away. That was the second time he came. The same guy came and did our washroom a few months ago, which was pretty cool.

I had an issue with my heating system and the gentleman from Eagles HVAC Services had the part with him. He took care of it. He was very professional and seemed to be very good. I have another issue, which is with the microwave and that happened after this HVAC issue. To even get a part, American Home Shield is taking almost 30 days, which is very painful. There was one issue where the plumbing needed to break my drywall and AHS asked me to pay for all those things. I have plumbing coverage but they wouldn’t pay for it. So, this specific issue with the HVAC is one of six issues that I had and this is the only issue which went smoothly. Every other issue takes a lot of time to follow up with AHS. They don’t care. Unless you call and be on the phone with them, no one does anything even for a year. You can keep waiting and they won’t do anything.

I signed up with American Home Shield back in December because our home is almost 20 years old and I was gonna need more maintenance and repair of things. When I have a claim, I go online and submit one. They ask me what services I might be needing and I get a response right away on who will be coming out.

Since we moved in, the electric situation here has been some sockets work and some don't. I needed someone to come check it out, so I put in a claim for them and I had to pay the $100 deductible. American Home Shield answered my claim really fast and the technician was out here the next day. The guy was nice and helpful, but he said there was nothing they could do under the warranty.

Our air conditioning broke. We did a claim for it and there was a communication breakdown between Home Shield and the service company. When the service company came out, they were fantastic and they knew what to do. It turned out to be my thermostat. It was a quick fix. Home Shield on the other hand is absolutely horrible to deal with now.

Our air condition unit wasn't blowing in our upstairs of the house. So the guy came out and he cleaned out the unit. He said it looked like nobody cleaned it out in years. He showed us that the vents needed to be halfway so part of the air would move up and the heat would move up. He went through everything. He was very helpful. He got it all taken care of. Everything's working great. We're cool and warm now. American Home Shield has been very good to us. They are very helpful. Our service guy contacted us immediately and was out within hours.

For the most part, I like American Home Shield. It can be difficult to communicate with them though. It happens a lot. When you put in claims, there is nowhere to put additional information in. Twice, I've been sent the wrong type of contractor then it had to be put back through once the people found out what the issue was. I'm not sure that I'm going to renew this year because of how high they have increased the monthly charges. It had doubled since I started, almost.

The handle on my shower faucet was leaking. It wasn’t able to hold the pressure and it was starting to leak around the knob. The shower turned on by itself. I went online and submitted a claim to American Home Shield, and it was an easy and pretty smooth process. After the claim was submitted, they contacted me pretty quickly. Then they had somebody out here within a reasonable amount of days. The plumber was super professional, super helpful, and did a really good job. With my experience so far, AHS is a great home warranty company to go into.

Everything was fine with American Home Shield. They had somebody come out to fix the leak. The claims process was kind of rough, but it ended up being nice. The first company they sent out was full of crap. The guy came early. I wasn't home. He said he wasn't gonna come back. Then I set up an appointment again. This girl said she didn't schedule me, then she scheduled me again. They called me at 8 o'clock the next morning when they were supposed to be here and said they couldn't make it for another whole week. That was Royal Plumbing.

The service of AHS has really been great. We would recommend that everyone have this service. We've used it a couple of times. We got our ice maker and our microwave done. Recently, something inside the AC units gave out. The techs came out within a week. They fixed one and they said, “There wasn't for two, it's for one.” They said it was electrical. But then we had an electrician come out, and then the electrician said, “No, it's not for an electrician.” They came out again and fixed the second unit. Everything is working fine right now.

AHS can do a little better with their response time. In recent years, whenever we placed a call with AHS, it would take a maximum of four days. But this year, I placed three calls. One was for the smoke detector and it took them almost a month to come and fix it. Last month, my AC was not working. It took almost three weeks to come and fix it. Right now, our water heater is broken. It's almost 17 days and nobody's here yet. They said they are going to come tomorrow. But, this is the only problem we are having. Otherwise, the service is great. When the tech came for the AC, he fixed it in five minutes. I am happy. As long as they are fixing the problem, I don't have an issue. The only issue I have is the timeline to come and fix the problem.

I've had American Home Shield in the past and I know that they provide services like this both in the spring and in the fall. I take advantage of both of them to make sure my HVAC and my heating elements are in working order as the seasons change. All Tech was sent out to my house for a routine spring cleaning and that cost me $75.

My washer keeps going out, but every time they fix it, it's a different issue. But they always get it resolved. Both contractors that came out were good and professional. I didn't have any issue with whatever they fixed.

The initial issue when Express Appliance came out was a leak in my dishwasher, creating a big puddle on the ground. They had put in a part, but it didn't solve the problem. So, we ordered another part. The only issue is that they won't let me schedule an appointment with them until the part comes in and it gets shipped directly to me. Once I get the part, I have to call them to schedule an appointment and it takes weeks. I've already been almost six weeks without a dishwasher at this point.

I had American Home Shield for a while at my old house. There was only one incident where I paid the $100 and they didn't fix the issue. It wasn't explained to me well and I was disappointed. They should have gone over that coverage with me when I called in the repair. Other than that, I've had good reviews with them. I got their coverage because it's cheaper to pay $100 for them to come and repair than put in a $10,000 system.

I'm very pleased with AHS. It's twice I've had to use them, and both times have come out well. Recently, a contractor repaired the door that wouldn't close on my dishwasher. They looked at it, and it took them about three minutes.

American Home Shield sent out Oz Electrical for my ceiling fan and exhaust fan in my bathroom. The ceiling fan worked every now and then, and it makes such a ruckus. The bathroom fan is the same way. It’s really loud and noisy. Also sometimes, it would run. Sometimes, it didn't. I thought it may have been the switch, but it was the fan. I got an email saying I had an option to let them replace the fan or I had the option of getting $151 to replace it myself. The fan costs more than that and to get it installed is more than $100. So, I opted to have Oz replace the fan, ceiling fan and the exhaust fan in the bathroom. I just have not heard from them since. It's been probably a month or so.

The heat was working but the unit was making a noise. The first contractor came and claimed that the unit was unrepairable. They said I needed to pay them $4,700 and American Home Shield was gonna pay around $4,000. I had to pay for it. So I called American Home Shield and they said that they didn't know anything of such. I told them to get the people on the phone while I was on the phone, and the man denied saying that. So that was when they sent out R&K and they made the repair. They did a good job. We tested it out and it was heating like it should.

I called American Home Shield to make a claim, and they referred me to Sigmond Plumbing. That company assigned a person, and they called and told me that he was coming. Two days later, he came in and worked in the back of the tank on the commode. American Home Shield works the way it's supposed to work. However, it wouldn't be something that I’d put in a claim for if it was something that I could get done for less than $200 since it costs me $125 just to have them come. I could probably have somebody else to repair it cheaper than they would, but then it costs me $800 a year to have the thing every year. I wouldn't recommend any kind of home insurance thing unless they have a house with a lot of old equipment in it.

When my pump wasn't pumping water, I submitted a service request and got responses by email and text right away then somebody physically contacted me within an hour. They were to able to fix the original diagnosis right away, but it turned out to be something else that was wrong with it. The same company came back out a couple of days later after I called them back. It went real good.

American Home Shield sent somebody out the year before and said they fixed the door of my refrigerator. But they didn’t. I had them come out to try to fix it again. The part that turned the light on when you opened the door was broken. They replaced it with the wrong part the first time around and it worked for a little bit then quit working. It wasn’t American Shield’s fault, it was the company that they had hired at that time. Fleshers was the second company that came and they did a great job. They identified exactly what the problem was and got the correct parts. The ice maker was frozen so they had to thaw that out. The unit is working great now.

I submitted the claim online through the portal, and then there was a mix-up on when the contractor was going to come. They initially said it would be on a Thursday but then, I didn't hear anything for a little while. When I called back, they said they would be there on Saturday. But it ended up working out. They did a really good assessment. The gentleman that came by was very helpful, and friendly. I also had a plumbing issue with my toilet and put in a ticket for that. The contractor came by to fix that issue.

American Home Shield has sent a contractor to come out. I still have two outstanding issues that haven't been repaired. I'm waiting for that to be resolved. It has been about a week for both issues. So, I have two tags. One of them was for a repair that the contractor came out a couple of 6 weeks ago to fix, but the problem is still there. It’s a leaky tub. They had somebody come out and they replaced some parts. And supposedly, it was fixed, but the tub was still leaking, so they came out a second time last week. And the tech said that they needed to order a part, that they would contact me about when they would come back out again. But I haven't heard back from them.

My air conditioner went out over the weekend and Arctic AC did a great job. They showed up on Monday, fixed it and it was ready to go. The tech fixed what needed to be fixed. American Home Shield worked out great for me. When I call in, they have someone come out right away. I've had no real problems. As far as with any service, everyone has done a great job and if they couldn't fix the problem, like with the dishwasher, they got a new one.

On our most recent preseason check through American Home Shield, the tech had some recommendations, but there was nothing broken. We also had a dishwasher claim and that was not pretty. The repair people had to come out three times, and the parts took forever.

I had a wonderful experience with American Home Shield at a house I had before. I had an old washer and dryer and there was a repair that needed to be done. The repair people ordered a part and when they were trying to fix it, they broke something else that pretty much rendered it inoperable and put it in for replacement. They gave me a new one, but my tenant at the time had to wait two weeks. He was mildly inconvenienced, because he had to come upstairs, but after that, it was fine.

I was recommended to American Home Shield by one of my family members. I also recommend AHS if someone is in the area and needs a warranty. For years, I’ve had an ongoing issue with my garage not opening and closing without me having to either manually do it, or me having to press it and hold it down to override it to be able to go all the way down. The tech explained to me why he thought that the sensors were the fix. I was doing an override and it would work when I did the override. He waited until I did it from my garage door as well as from my car to make sure that all aspects were functional. I didn’t have any issues since.

The dishwasher wouldn't come on and somebody accidentally hit a button on it that locked it. The tech came the next day.

My furnace was making a noise so I went online and requested service from American Home Shield. That was very easy. They then gave me the name and phone number of the service company. That company did an excellent job and they fixed the furnace. They found that some part in there was leaking a little and humming a lot. This repair was a tremendous help. My wife and I can sleep because we don't have that stupid noise anymore. Sign up for American Home Shield.

I called American Home Shield and told them I needed a tune-up for the air conditioner. They sent Crown Temperature and the service was very good.

Our hot water tank was busted and I did a claim for it. It was the worst experience I've ever had with American Home Shield. I paid the total amount that I needed to pay. It was $2,000 and they sent me $1,000 back. They refused to pay for the service to be done so I had to pay for it myself. We went a whole month without hot water and I had to call somebody that's supposed to call me back. I talked to the reps Dion, Omar, and Chantelle. They were supposed to call to rectify what was going on with that problem. They have yet to call me back yet.

The hot water heater was leaking water. I went through the website and submitted the claim. But I would rather speak to someone before I have to pay $100 for something so I can get a better understanding as to what the charges are. The tech got out there and said, “Oh, yeah. The hot water heater needs to be replaced. But I have to charge you additional $1,400 out of pocket.” If American Home Shield would've told me beforehand that the only thing they were gonna cover was $380 for the water heater and that I was gonna have to put in all the supplies and all this kind of stuff and labor, I never would have submitted $100 claim because, to me, that was a waste of my money.

We've had American Home Shield off and on at several of our properties over the years. They are inconsistent in terms of getting people out on time and the quality of the work. Sometimes it's excellent and sometimes it's not. For the last repair we had done, it was the third time we've had to have it done by three different people. One guy said it should be covered, the other guy said it wasn't and another guy said it should be covered. The first two times, we had to wait for days and it didn't get fixed. We were afraid that this last time we were going to have to wait for days. But they got somebody out there pretty fast.

We recently had a pre-season checkup through American Home Shield. Everything was fine. The gentleman who came over was dead on the money.

The first technician that came for the air conditioner that would not cool was good. He checked one thing, and it seemed like it was resolved. It even seemed it was resolved to me, but it wasn't. I had to go back online and submit another request. They came out a second time then had to come out a third time because I had to have the unit defrosted. They went over what was wrong with the unit so now, we're waiting for a repair. I'm not too happy about the cost 'cause I'm wondering what am I paying for? If people are paying for insurance, it's a peace of mind. But I have no peace. Summer is coming and I got this extremely expensive fee.

I just used American Home Shield for the first time. It has been within the last month. Everything was fine. They did what they said they would do. And they hired the company to come out and fix it, and that company wanted to be inclined to. I was pleased with it. When I called the AHS, I didn't go through the automated process because I had specific questions. And one was, "Hey, look. If I pay this, are they gonna call me to make an appointment and do all that stuff?" "Oh, yeah. That's what happens." It took a week, which I expected for somebody to call me back. They didn't. They called to tell me, "Hey, this is your appointment." I work full time. But it wound up working out where it was fine. That was my only hang up with AHS.

I'm happy with American Home Shield. They show up and have good communication. When my unit quit working, they had a tech show up and he fixed it and left. He was very good. I also had one out to a different house a couple weeks ago. So far, so good.

My AC wasn't working and the contractor had the piece that went out. The experience with American Home Shield has been good. Sometimes my wife doesn't like it until moments like this happens. The tech comes out and then she's happy. AHS' price had gone up but every price went up on everything.

I kept American Home Shield because it would have been wasting my money to turn them away. I would have turned them away a couple of years ago but the customer service changed over the last two years. They've improved a lot. The customer service people that I talked to were not nasty nor were they irate. They talk to you like you're a human being. Once you get a person on the phone, they talk with respect to you and that makes the whole difference.

Our AC had stopped cooling so we did a claim through the American Home Shield website, which was very easy to do. I got an email and a text message confirming that a contractor had been applied to the claim. They gave me the name and the phone numbers to contact the contractor in case they didn't contact me within 24 hours, but they did. A tech came out and found out that it was some sort of circuit thing on the outside unit that had blown out. He was very informative and talked my son through this issue. It was a really good experience. He replaced the part and the unit now works okay. It always runs a little hot because it's Central Florida with no trees around, but the unit is cooling the house. I would recommend American Home Shield. They're very reliable, they answer right away, and there's usually no problem with the technicians. The only time I had a problem was when we had a replacement fridge about a year ago. But we got that sorted out.

When we bought our house, we got to set up American Home Shield so we had a home warranty. In the first year, the sellers paid for it. That was 20 years ago or so. When I had a refrigerator go bad, techs fixed it. I also had claims for a disposal issue, some electrical issues, and a plumbing issue. The price for the home warranty has gone up through the years. Right now, it's $75 just to come out and I don't have to worry about the items then. At first, American Home Shield was great. Now, they seem to have gotten pickier about things. I still think they're a good deal though. It's just customer service used to reply quickly. Now, it's all automated and I do not like that.

American Home Shield has been excellent. I got Herring Electric recently because the other people before them were terrible. They didn't care about the service at all. I expressed my complaint to American Home Shield. They dropped them, they apologized to me, and they gave me a credit. I had electricity issues from the garage to the garbage disposal. When Herring came, they diagnosed it pretty quickly. They also fixed it right then and there.

My washing machine and my dryer were acting up. When the repair guy came out, he said that my dryer was fine. He said it might just be because my washer wasn't ringing out my clothes enough and that the dryer was not drying good enough. But it’s drying fine now. He said I had 60 days to call it in if it didn’t. American Home Shield replaced my washing machine. They’re gonna mail me a check for my washing machine because I went out and bought one. They gave me very quick service. I wasn’t out of a washing machine for very long. The only thing I don’t like about American Home Shield is that I’ve paid my bill even before it’s even due, but it’s saying that my bill is not paid. It’s automatically drafted out. So, I don’t understand why they keep sending those messages. It’s aggravating, especially for a person who pays their bill on time.

I liked American Home Shield's plan versus the other providers. I used them when the thermostat was stuck on 65. It was cold and there was a loud noise coming through. A tech came out the same day and he said that it was just in lock-out mode and that it was fixed. Two days later, the problem happened again. I called American Home Shield. The first time, I paid the service fee. The second time, they took care of it because it was a callback. They sent the company back out. This time, it took a couple of days for the same guy to come out.

My icemaker was broken. I called American Home Shield and got an excellent rep that told me what time a contractor would be coming and on what day. The tech was on time and he wore footies that I asked him to wear. He explained everything and I was very pleased. He found that the blades were broken and he had to order seven or eight parts. That took a couple of weeks. He apologized and came right back and installed them. It didn't take long at all. The people that American Home Shield sent out were excellent. They fixed several things such as my dryer and garage door opener. They knew what they were doing and were very courteous and clean.

I called American Home Shield out once for the tune-up, which was good. The gentleman who came out was polite and professional. I just made another work order and somebody is gonna be coming out on Friday. Having AHS comes in handy because I live by myself and I don't have a man to do things for me or to check on things if it breaks down. Having AHS is very convenient.

The refrigerator was malfunctioning. I initiated a service request through the online access and set an appointment. The contractor came out and took care of the refrigerator. It was perfect and a very good experience with the tech. I like the ease of requesting a service from AHS. So far, I've liked all the vendors that they've used, be it heating and air conditioning or plumbing. One call is all that it takes instead of price shopping.

After I made the claim, the contractor came out the next day. So I was happy. There was stoppage in the shower drains, so the water wasn't draining properly. Water was building up by an inch in my shower and it was 3 inches of water in my kids' shower. But now, the water is draining like it should.

I recently had a slab leak and the techs from Legacy 4 were awesome. I called that evening and the very next morning, they responded. They were out by 11 o’clock. They knew what they were doing. I got the guy’s card and I told him that if anything ever happens again, I’m gonna request Legacy 4 and not the other company called Affordable Leak.