American Home Shield Reviews

American Home Shield did good service for my family. My kids set up an appointment for the AC. A repairman came and checked the machine. He was saying that there was a fan missing. He told my kids they were gonna order the part which would take two days to one week. Another guy came here and told my kids they had received the part and installed it quickly. When they turned the unit back on, it was working better than before. I'm happy.

AHS is the best company around. I called them about an appliance issue and when the techs came out, they told me what was wrong and what they were going to do. Then they did it and ordered the part. Since the service, the appliance has been working great.

American Home Shield keeps using All Star. They have horrible reviews. They're the one that I always get the first time, so I got to call and switch them. They don't even call within 24 hours. They had lied about what they did and they're not allowed back in my home. They need to be removed from the database. On my trash compactor, American Home Shield was gonna go ahead and replace or I can buy one. But they don't ever have any in stock. I had to call every week to see if they had something in stock. If they know I need it and they don't even have an appliance to replace, then why can't they call me when they get it in? I have black and stainless steel appliances. One time, they had white. They were only offering me 400 for the appliances which odd because they're a thousand and some dollars.

AHS assigned Chesapeake Comfort to come and do a preventive maintenance check. The techs were wonderful. It took two trips, but they repaired and replaced everything they needed to until they got the unit fixed. They were quick and courteous. They were on top of it. American Home Shield was great, too. This is the first time we've ever had a home warranty or used American Home Shield, and I was very pleased with how it all went.

The icemaker in my freezer stopped working and when I called American Home Shield, the rep told me who was coming out and that the contractor would call me for any type of details. Everything was smooth. The tech had to replace the whole unit. I highly recommend AHS.

I've had American Home Shield for a long time. If they can't fix it, you're still charged $75, which I don't like. Over the years, I had someone come out to check my stove because my fan was not working in the back. The guy said he couldn't fix it, but I had to pay $75. Then I called someone back and they came back out and they did fix it. So I was out $75 every time they come out here, and sometimes they're helpful but sometimes they're not. If they can't fix it, they shouldn't be charging us $75, or they should give us a refund.

My AC wasn't getting cool at all. I filed a claim and the tech came the next day and evaluated everything. He found out what the problem was, showed me the issue, and luckily had the replacement part in his truck and was able to replace it and fix it on the spot. He was great. He had been here before and he always explains things thoroughly. He lets me know what the process is and does his best to get my issue resolved as quickly as possible.

Gimino’s Appliance came out for the microwave and did a super job. I was very impressed. They did what they could to fix the problem. They had to order a part but everything was still done within a week. I had a concern because I had a service person come out to do my seasonal maintenance and it had some problems. So he asked me to submit it and I did. Then I realized American Home Shield was gonna give it to another person, which means that the company would have to come out to find out what the problem was before they could fix it.

The tech was awesome and my issue was fixed quickly.

I'm having a great time with American Home Shield. We've had to have a few claims with them since we've been in the home, and we've not had any issues with them. The first one was concerning our refrigerator. It was constantly leaking. We had a contractor come out through American Home Shield. They gave a temporary fix, but it started to leak again. We had another technician come out. They established that the refrigerator was done. It was dying 'cause it was no longer freezing. The technician said that it's the age of the refrigerator. They explained everything in layman's terms, why something wouldn't work or why we had to replace it. They reported that to American Home Shield, and a brand new refrigerator was delivered three days later. I didn't have to pay anything for the fridge which was great.

American Home Shield is pretty good to work with, but they're slow as far as getting things done. For instance, my dishwasher went out and they sent a guy over here to fix it. It broke down again. Now they're gonna replace it. But it's a long-drawn-out process to where you have to do another thing. It could be a little quicker. Also, there was some confusion, as I plainly gave them my number several times and they didn't have the right phone number for me. So the contractor could not get ahold of me, which caused some delays. I carried American Home Shield for year and I did one claim on my dishwasher and my refrigerator, and then they sent me a letter saying it's gonna go from $70 to $100. So I'm gonna start looking around now.

Realty Rekey came out to rekey the house. He was really nice, professional and timely. I would highly recommend them. I also had a heater claim that was just finished. However, at first, AHS couldn't find a vendor. But once they found a vendor, that guy came out really quickly. But then once he gave the diagnosis, somehow there was some miscommunication between the vendor and American Home Shield. I had to call every single day for five days to get it worked out until I finally reached an American Home Shield representative who took the initiative to get the problem solved. Finally, we had someone come out and put the heater in.

I had a really big issue with one of American Home Shield's vendors. My refrigerator stopped making nice, and I had a person come and look at the fridge. But my shut-off valve at the back that is coming from the plumbing would not shut. So American Home Shield and the refrigerator company arranged the plumbing company to come in. The plumbing company installed the part incorrectly, and it caused a flood in my kitchen. My kitchen is like in a hill and it goes down so I didn't have a lot of damage in there. Still, there was damage to my kitchen and on my garage wall. I tried to get ahold of the plumbing company, and they blamed it on me as a homeowner. I asked for their insurance information. They used to provide their insurance information. I had to call the state to file a complaint, then finally, the state issued me their insurance provider.

The techs came out recently for a refrigerator. I had no ice, no water, and no lights inside the refrigerator. I waited two weeks and the part did not come in. But the guy said they'd get me the part, so they got me the part somehow. And a week later, the tech was out. The guy was nice enough and it took him a long time to fix whatever he was doing. He then was able to fix the lights and the water. However, the ice was still not working. He said it was frozen and he did something else. Then he said I had ice but I told him that one of these drawers that you put your cold cuts in no longer works. There's a button that you push to say do you want this drawer to act as a defroster or deli and that was no longer working.

Everything that we have called to have maintenance has been covered. So, we have found American Home Shield to be very useful. However, there was one time that something was not covered. Splash Pools came out because our pump was not working. It had started to have mulch. Somebody had thrown them on to the pool when it happened, and one day, it got sucked in. But it was still an easy fix. And if we have not had American Home Shield send out a contractor, we wouldn’t have known that. I would recommend AHS.

Every time I've used American Home Shield, it's been great. When I call for a claim, they send somebody right out. The contractor is here within two days or they call me that same day. Then it's all taken care of. When my garbage disposal was leaking, they said it was worn out. So they replaced it. I've been happy with American Home Shield.

The tech came out for the AC and he said there was a motor in the bottom that was shaking and making a noise. Also, it was dying. That was why it tried to warm up and then shut itself off. He replaced the motor and the AC is fixed now. He was very good.

I'm happy with American Home Shield. They're good. I had a couple of few repairs in the house. It was a couple of stoves and a refrigerator they fixed. The only thing is it's time-consuming ordering the part. It should be faster than anything.

Service has been great. I call and they get me hooked up for service. Recently my oven was giving us an error code and a tech replaced a part of it. But then, the oven did it again and so AHS sent someone else from a different company. That tech replaced one part too and the code happened again. She had to come back and replace the whole front face of the panel. She was a very nice lady.

I did a claim to American Home Shield for the kitchen sink. There was a leak. The brand is Pfister. So, the plumber requested Pfister because it's guaranteed lifetime. We had to wait two weeks before it was complete before the object came in. When it came in, the plumber told us to call him. We called him and he got it fixed. There was a leak after that. They came back and fixed it. The plumber was very nice and he was clean. He cleaned up afterward. He knows the subject matter, too.

It was taking a long time for the igniter to turn the oven on, and we’d small gas. I filed a claim with American Home Shield, and a contractor called me on time. They set up a schedule. They came on time and got right after the situation. That were open and could have been touching something. He didn't waste any time and told me everything about it. Before he left, we turned it on. It came on though not as quickly as I thought it would. I didn't smell gas. But once my wife started cooking the next day, we started smelling it, so it must not be just the igniter.

They rekeyed our locks and the tech did a good job. For the first one, they said it would be 48 hours before I got service and our whole system was stopped up. I could not wait that long. So, I called the plumber myself and he came after three hours and he got everything taken care of. A week and a half ago, the main line got stopped up. The reps said, “You should be hearing something 24 to 48 hours.” I said, “Okay.” And I heard nothing. So, I called back in and they said, "We're still trying to find a contractor in your area.” This went on for almost a week and I got no response. So, I ended up calling the same plumber that I had come out originally and he completed the work.

Aurora Appliance fixed my washing machine that was not spinning. I put my claim in right before a weekend and the techs were here within two business days. They ordered the part and it was here within three days and the washing machine was fixed. For the most part, the techs AHS sends are very qualified individuals. Also, it's $75 whenever they come out, and the monthly charge is reasonable.

I have a policy on my unit. I live upstairs in a duplex and I rent out the downstairs. When my tenant tried to turn on the garbage disposal in the downstairs unit, it sparked on the wall where you turn it on, then it wouldn't come on. When he looked under the sink, he saw that it was leaking. We had the electrical person come out and he did his thing for City Electric. Someone from Up To Code Plumbing also came for the garbage disposal. They explained what they were going to do before they did it, and they were very professional. I was very happy with the whole experience. When the Up To Code person came, he had a new garbage disposal with him just in case. The garbage disposal couldn't be fixed, so he put a new unit in.

The repairman figured the problem out and was here 10 minutes tops. They didn't take care of the breaker. They sent somebody else out. My dryer still doesn’t heat well, but I can't afford another charge right now. Since it was electrical, I didn't think they would fix it. I've called American Home Shield out for my hot water heater. They didn't fix that either because I relit the pilot. But it's a reoccurring problem. They said I have to go without hot water till they get out here, which can be a week. I'm not thrilled with American Home Shield. But the people that come out are very polite.

The bathroom faucet was leaking. The tech repaired the faucet on the inside. It went well. It's still working as of today. The tech was friendly and professional. There was a time delay, but the office notified me, so I was happy with that. Overall, American Home Shield gets reliable technicians that take care of the problem. I had another claim for the dishwasher. It stopped working and the lights wouldn’t come on. The tech took it apart on the bottom and some black cards needed to be reset. He unplugged it and plugged it back up, and it is working.

I discovered on a Thursday night that my water heater was leaking and water was pooled in the garage and in the corner of the living room. The carpet was soaked and water was seeping out through the exterior wall of the house. AHS referred me to a plumber that told me on Friday morning they were understaffed and wouldn't be out until Monday, three full days later. That plumber has multiple negative reviews online regarding their AHS service calls. When I called AHS back, they would only offer apologies for "the inconvenience" and said I would have to wait all weekend long until Monday for their plumber to contact me. They also stated they would not pay for any unauthorized work (I knew this), and that they would not refer me to any other plumber (unforgivable!).

About three weeks ago, I noticed that I had to keep turning the knob to get the water to drain from my washing machine but it really wasn't draining. Then, one day, I left some clothes in there because I have a frontloader and the clothes looked really sour. When I took the clothes out, they were drenched in water, but I also noticed that there was water sitting inside the washing machine. That's when I called American Home Shield and they got me over to a technician. Caltek Appliance Repair came out three days later and fixed it.

With American Home Shield, I like having the peace of mind of knowing that if something breaks, I don't have to try to fix it myself. I had a microwave that went out, and somebody came out and checked it. Then they said it couldn't be fixed, so I ended up getting a new one. I'm liking everything about AHS so far. It's great. I had American Residential Warranty before, and if I call them for the microwave, I'd find out in three days that they finally found a vendor. Then, two days after that, they set me up an appointment. So, it might be five days to a week before I even get in touch with a plumber. When I had the microwave issue and I have AHS, I just went online and was able to schedule an appointment there. So, it's a lot easier.

So far, so good. I like that American Home Shield is able to get service checks scheduled relatively quickly. Superior Appliance Repairs recently came out. They were able to fix the problem. One of the techs had a mishap with one of the parts that was not broken. It accidentally broke. He went and got a part to replace it and came back and reinstalled it. I was very pleased with the level of service.

There was a crack in the roof that created a leak. I went to the website and requested AHS for the checking of the roof. Then, the techs came out and initially, we couldn't find the leak because it's one of those roofs that has a cover on top of the roof. But they were able to identify it and they fixed it right on the first visit. I have AHS in two houses and I would recommend them. So far, I had three claims with them and all were solved to my satisfaction.

I went on the website and told American Home Shield that I needed a service for my furnace. Then they called me and said that they were gonna send somebody out. It took about a week before the contractor was able to get out, but they did get out. The tech said the registers on the furnace were cracked and it could be bad. It could be leaking gas. So, they had to change the whole furnace. They were great. I've had American Home Shield for about four years now and very satisfied. If you got a problem, they get right to it. They don't hesitate.

We've used our AHS warranty three times and it always worked well. They're efficient, they get back to us quickly, and the work gets done. Recently, we had a shower issue where the techs said that the cartridge was going bad. It wasn't a big deal, but they got it fixed. They were really good and efficient. They also got here when they said they would.

I did a claim to American Home Shield, and we have heat now. The tech from Majestic took a little bit longer than expected, but overall, he was fine. Majestic was very good, very responsive, and replied back quickly.

My hot water heater quit heating again. It's the sixth time that they've had to replace the heating element since we've had the house and the warranty. With American Home Shield, if you can get something fixed, you don't have to buy something new. I also had a claim for the dishwasher and it worked well, too.

AHS fixes stuff when I have an issue. They help out if I have issues. I had a wonderful experience with my claim for a system in my house. The tech did a phenomenal job. He was perfect.

Sears did my stove that was not heating properly. They were very informative. They ordered some parts and when the parts came in, they put the parts on the stove to make it heat properly. I'm satisfied.

I've always been taken care of in a timely manner by AHS and they always do it in a timely manner. They're also easy to work with. Recently, they had my water heater replaced. I filed the claim on a Friday, and the tech was out here on Monday. He was great.

My outlet wasn't working. The service were fine and they followed up. But the techs didn't clean up and that was the only thing I was a little annoyed about. I recommend AHS.

The AC wasn't working well. I called American Home Shield and they sent the repair guy out. He said it was the damper motor that went, so he replaced it the next day. He had to get a part. He fixed it so we can have the air, and he just needed the parts for the ac to do it automatically. AHS is a lot better than Old Republic.

I had a claim with AHS for my dryer. The tech got it done right away. It was a minor issue. It wasn’t anything really bad.

The contractor came within half an hour after I sent my request to American Home Shield. One of their servicemen just walked in and said he would come right over. So, he did and fixed my heater. It’s working great. I had American Home Shield at a previous home and they always responded quickly. It's a good peace of mind not to worry and to know that if something breaks down, I can call and they send trusted service reps out.

I had a claim for the cooling tower for the central air and it didn't get replaced until February. Then, it was the faucet on the bathroom sink which is really worn down. The washers and gaskets aren't working and it's really hard to turn and the chrome is peeling. It isn't necessarily covered unless I got all kinds of work done on the lines, the shutoff valve, and a reducer valve and I'm not going to tear up the plumbing to put in a special kind of faucet for a little bathroom sink that gets used twice a day. I went into an agreement with AHS for me to get the work done and find a faucet. Then, I have to get a licensed plumber out to install it. Another claim I had was for a hot water faucet in the bathroom upstairs and that was covered. I've been very satisfied with AHS. I call them when I submit claims and I'm put on hold for a couple of minutes, they answer the phone, and then I get started with the process. Their reps are very considerate and they respond.

We've had two different people come out in this house, and they were both great. Months before, our microwave just quit completely. It was only two years old, and I consider that brand new. There was a technician who came out and he repaired it. He had to order a part, which got sent to my house and I let him know when it came in. Recently, we noticed all of a sudden that nothing was cold in the refrigerator and the freezer. We knew we had to get it taken care of. So, we emptied out whatever we could and disposed of whatever we could then put in a claim for it. Mark, the repairman, came out, and it turned out the heating element in the refrigerator went out. He replaced it, and within an hour, we could feel things getting colder. He put a bottle of water in there and said, “When this freezes, then you're good to go.” He said it might take up to 48 hours, and it was less than that. He was really courteous and professional.

My first experience with American Home Shield was when we bought a house in San Angelo, Texas in 2014 and we've always kept them. For every house since then, we've used them to help us. When you run into an issue in your house, it's one thing to get it fixed eventually but it's another thing to get it fixed in a timely fashion. That has been a really big key. I've noticed that with other companies, it's a lot longer to get the support that you need and AHS never had an issue with that. It's a little pricey but the pay has remained consistent no matter where we've lived and that's something we're thankful for. Also, those times that you need them and they’re there make it well worth it.

I had a hot water heater issue. The tech that came out was great and professional.

American Home Shield is convenient. They get somebody out to get the job done. I'm happy with them. GE Appliances recently came out for the dryer. There was a broken belt. It took about a week from when I called it in to when it got repaired.

We've had American Home Shield for a while. Sometimes, if you don't ask the right questions with American Home Shield, you won't get exactly what you want. Sometimes when you say, “Hey, this is what's wrong,” and they'll come anyway, and then you'll pay them the money, and then they go, “Hey, we can't fix this.” We had to do that with the garage. We paid the guy to come out and look at the garage, and he said, “Oh, no, no, no. We can't fix this.” But what I do like that American Home Shield is doing now is they take a picture of the issue. I'm glad we have American Home Shield. I sent in a claim for the dryer and my washing machine. The tech came straight out. He was really polite and nice. He even explained to me the part.

We left American Home Shield during a time when we couldn't get people to come out and do repairs. We'd wait a week or two week to get someone to come out. It was frustrating. Then the bill came up for renewal. I called American Home Shield and told them what I didn't like. The person on the other end of the line provided good customer service. He asked if there was anything he could do. I was stomping my feet and angry and told him no. I wanted to come back to American Home Shield a couple years ago but the price was exorbitant. I even wrote a letter to the vice president but never received a response. I stayed mad then got unmad so I researched the best that I could see that would cover most things in our home. American Home Shield seemed the best fit for us so we came back.

Sears sent somebody out for the washing machine that wasn't spinning. He was able to go down and get the parts right away then he came back and fixed it. American Home Shield have been good for me whenever I've had a problem. I've always been taken care of. Sometimes however, it's taken longer than I would have liked. I had my heat go out two years ago. Because it's a boiler, they had a hell of a time trying to diagnose what the problem was. They sent out three different companies. First, they sent out an electrical company. Then they sent out boiler companies. Then they sent out somebody else. Finally, they got it fixed. But I was without heat in October.

I contacted American Home Shield about some things that were not working in my kitchen and my washer. They contacted Mike's Appliance. They were fast calling me back and making the appointment. They came, changed the fan in the dishwasher, and checked the washer. Everything was perfect. I love the efficiency the most. I also like the quick response and contacting someone in the area to come fix my problem in a very short amount of time. They cover a lot of things in my house. However, I'm so upset that it was $75, and now it's jumped to 100 every single order you want to put in. I wanted to fix two things, and that was $200.

My refrigerator was leaking and it wasn't make ice. It completely quit on the cold side and wasn't freezing on the freezing side. The tech did a good job.

Setting the claim up was perfect. The plumbing underneath my sink in my kitchen gave out and the repair met my expectations. But whenever I call American Home Shield for a question about what they cover or try to understand my contract, nobody on the phone could answer my question. Also, I want someone to answer the phone most of the time. But I'm grateful that they always make sure that when the third party comes out, they tell me exactly what's going to happen.

The people who have come out have been so kind to my husband and I. My husband has early dementia. They're real patient with him and it makes it nice. I don't want anybody else in here but American Home Shield. I sent in a claim for a light fixture in the hallway that started coming down. The tech fixed it for me. Everybody that has come out here has been an A-plus. If I call American Home Shield in the morning, they'll call me in the afternoon. Normally, the contractor will try to come the next day if I'm available. I don't have to wait long. American Home Shield is great. They are on time and very professional. They know their work and they clean up whatever they mess up.

ABNation came out recently for our pool. The dude was absolutely awesome, timely, and professional. I thought my pump was ruined, but it ended up being the cheaper part. It was the plastic covering over the pump and he ended up replacing it. He replaced the spider ball housing and all the leaks. He did it in three hours. It would usually take someone two days. Family Heating and Air did our air conditioner and they have done a good job too every time they've come out and fixed the problem. For our refrigerator, they came out to fix it, but we never received our water filter for it. But the guy fixed everything else on our refrigerator. We've been happy with AHS.

The tech did what he needed to do. He checked first. He explained what was going on. And he said we needed to order the part. When he ordered the parts, it went in for so long. It was on backorder. We waited. But now, the refrigerator is completely broken. I did the claim again. He came back, checked and said, “It’s done. It’s over.” He was good and he did everything. American Home Shield replaced the refrigerator.

The igniter was going but it wasn't sparking or lighting up my stove. The tech from California Appliance Repair, who also came for my refrigerator, came out and took the serial number. Then, I got a letter from AHS saying it's an existing matter and it's not covered. The tech said it was covered and then he went behind my back and told AHS it was an existing matter. It upset me and I will never use those people again if I have a claim. Other than that, AHS is worth it and it's peace of mind.

AHS has come through when I needed it. I recently had a problem with my refrigerator and they had to have the guy out four times. The tech was a real sweetheart and he did the job. I've also had problems with my washing machine a couple of times this year and I had that taken care of. It's been a great experience and hopefully, I'll get Home Shield when I move.

The blower fan on my AC wouldn't shut off and the appointment was for days later, but the repair people were able to fix it that time of the visit. They were great. I've had the American Home Shield for 12 years, and I've had my bad experiences with them too. Before this visit, I've had some really bad contractors show up to come look at the repair. There's a problem with obtaining contractors that are just out there to get that fee paid to them. After that, they don't perform the service, or they diagnose it differently to where it's just easy money. They pocket the money and go on to the next call. I've requested, in the past, second opinions, and that second opinion always diagnoses the problem as being something that needed to be repaired, and that was covered under the policy.

American Home Shield is a good thing to do. I refer people to it. The repair is worth the price. Sometimes, you have some representative that you have to work hard with and sometimes you have a representative that's right on and does whatever needs to be done. Recently, my air conditioning unit had stopped. When I called American Home Shield that day, I explained to them that I'm a 69-year-old-plus individual that's disabled. A repairman came right on out the next day and did the repair. He was very respectful. I asked him to put this little plastic on his feet and he told me, "No, ma'am. I have some out there in the automobile." He went out there, got the little booties, put them on and did what he had to do. He was very helpful in getting things done. He explained to me exactly what needed to be done to the unit. I went outside and checked him as he was working. It didn't take a long time. Once he repaired what was going on, he wrote down on the paper what he had done and left it with me.

When part of my home did not have power, I created a claim online and it was very easy. There was a contractor assigned for that claim, but they said they will be able to come in after two weeks. I talked to someone from American Home Shield, then they had Puget Electric come out. Puget Electric was extremely responsive. They had someone call me from their company then they worked with me to make sure that they had come in as soon as possible. They had initially scheduled someone to come out a day later, but they were able to schedule me a day earlier. A switch tripped, and they were able to find the root cause and fix that. I'm extremely satisfied with their service. They did a good job, and it's working well.

My heater wasn't working properly and Service One came out. It happened on a Friday and I was concerned that a weekend would pass and we would have to wait till Monday in order to get someone else. But the American Home Shield rep called ahead to see when the service person would be out for me. She came back and let me know that they would contact me themselves. She told them our situation. They were gonna come out that evening and they would contact me. They wouldn't let it go over the weekend. So she was very, very helpful in getting a resolution to my request and my service. The tech was very helpful. He explained what the situation and the problem were to not just to me, but to my husband as well. He was very thorough in doing what he needed to do.

Smart Tech came out for an appliance repair recently and they were outstanding. I'm very happy with the service from AHS. I’ve used other companies before, and they don’t match up to what AHS is doing.

I signed up originally with AHS when we bought this residence in 2019 and renewed it in 2020 and in 2021. Went for an upgrade when we renewed in October of 2022. One of the reasons I went for the upgrade was because it offered a free HVAC check. I called them to see about getting that and had to sign up for another thing that they call ProConnect. I ordered the HVAC check online but didn't hear anything back from them.

For our recent claim, the AC stopped working completely. The tech that came out was fine. He got it going. We had a little problem a couple of years ago with the money. I was told a certain rate and I accepted it because every year I might get a call to see if I want to renew it. And that particular year, they dropped the price down because I already had them for a while. But then, when I saw the charge, it was a lot higher. That was a little bit of an issue that took some time to straighten out, but it got straightened out. I would recommend AHS.

The guy was in and out of here super quick, which seems to be the pattern with a lot of the technicians. American Home Shield switched me over to Prestige because I was having really bad service from the appliance company that was working on my stuff before. The guy before told me I needed a hose, but this guy's telling me I have a leak. I said, "Where?" He couldn’t show me. He was not explaining what was wrong. He was here for a dishwasher and a freezer, and he just looked at the freezer and didn't do anything. I haven’t heard from them yet about coming back. Are they ordering me a new icemaker? I'm very dissatisfied. The guy didn't even put his report in. American Home Shield was waiting, then they asked for it and contacted me saying that I could get a second opinion. That service provider is coming today.

American Home Shield was very quick. I put a claim in the night before, I got a text confirmation that night. The next morning, I got a confirmation call that I was on the schedule. So within 10 hours, I was already able to schedule for somebody to come out. I had somebody out here within a day and a half. The contractor came to fix my ac, and did a great job. They were very thorough. The motherboard on the unit was fried, and they ordered the part, so the part came in, they came and replaced it. The monthly expense is nothing in comparison to what that AC unit cost out of pocket.

United Home Air came out for an AC claim and the tech figured out what the problem was right away and they closed the problem very quickly. But there was another repair that I had done. It was the garage door and the contractor was RJ Garage Door. We had fixed 90% of it and when the tech came out, he reset the thing, which was great and I'm happy. But he said that he had reprogrammed the garage door remote and I can't get it to work.

I wasn't happy about the payment increases, and I hadn't had a chance to call American Home Shield. My bill went up from $54 to 60 something dollars, then the next month, it was 80. My daughter's bill did not go up, and she lives down the street. Apart from that, the response has been quick when we request for service. I had to wait a day or so to get my furnace checked, and it was really cool during that time, but we made it just fine. The service is great too. The last people that came out here and checked my furnace were pleasant, efficient as well as very understanding and caring.

Anytime Home Services came out a week ago and they made an appointment to come back today. The same gentleman came back. He had to get the parts. It's for an old toilet. He said to me he was done. I was stunned. But nothing's changed. The water's still running. He left and it's no different than it was before. I love AHS. Unfortunately, this is not one of the better situations that came from their referral.

The water line to the refrigerator was having issues. The website of AHS is okay when I submitted a claim for it. I happen to be in software development, so I know what a good website is. I would not qualify that as industry-leading, though. When you try to select a certain category, there are items that are missing. The techs had to come out twice for our claim. The first time, they made a repair. Then the problem recurred, so they had to come out again. It was an issue with the ice dispenser that they installed, and then they explained what the fix was. If they would have done that from the outset, we would have avoided the second call and the second fee. Because American Home Shield charged us twice because it was over 30 days.

There are a few problems with understanding some of the representatives from American Home Shield. They're with a heavy accent. Then the first year, I was really dissatisfied. I had a problem with my air conditioner. It kept leaking Freon, and the people they sent out couldn't diagnose it. They were trying to tell me that the problem was somewhere coming from the roof into the condo. American Home Shield said, “Well, that’s it. It's not the air conditioner. It's from an uncovered line.” That wasn't the problem at all. I needed a new air conditioner. It was broken. It was leaking somewhere in the AC. I had an independent guy come out and replaced the air conditioner. I haven't had a problem with it. The biggest item that I needed to have fixed, I had to buy myself, a $5,000 AC, because they couldn't figure out what was really wrong with it.

The tech was a very personable young man. I understood him verbally. His verbal communication skills was excellent. His interpersonal skills was outstanding. The first time I called American Home Shield, it was about a leaking faucet and I got an opportunity to talk to a rep. I prefer that better than pushing the buttons and having a recording coming on because the rep was very helpful. The automated phone option is very impersonal and then they are limited in the choices that you can make.

American Home Shield's service is great, but it's a little frustrating because there were a lot of things about the plan that they didn't tell us about such that we can't add appliances afterward or that certain things weren't covered. We did not get a good list of what we were signing up for and then I would call them and be like, “Oh, this thing is broken. I need someone to come fix it.” They'd be like, “Oh, that's not covered.” Leaky pipes are covered, but if a pipe breaks, it’s not covered. Weird things like that where they have covered a couple of things, and it's been really helpful, but then we also got stuck with a $3,000 bill because they didn't cover certain plumbing things that we thought they did cover. They weren't super upfront about it. So, that's been super frustrating but the services they have provided have been super helpful.

My garbage disposal wouldn't come on. I pushed the little breaker under there, but it didn’t do it. By the time the repairman got here, everything was okay. However, I was charged for that though he didn’t have to do anything.

The water heater just gave up. American Home Shield sent Cal-Home, and they helped resolve to fix it. The tech was a very nice gentleman. It was nice to work with him. I've always recommended the company. Cal's a very nice company. They were very helpful, and they arrive on time.

My bath spout was leaking and dripping in my guest bathroom. Also, the water valve in the master bath and my kitchen faucet were leaking as well. The plumber was friendly, professional, and polite. But said, "Oh, this isn't covered under your warranty, because they said it was a pre-existing condition." So we got that squared away. The next time a plumber came, he installed the tub spout and said, "If there's a drip, it's coming from the hot and cold or the diverter valve. That's not covered under this order." I then said, "Well, how was I supposed to know that it's a different issue? These are a foot apart." They wanted to make a new work order which is not right as this should have been fixed. There are five things there that are all connected.

I was having a problem with my AC and I did a claim to American Home Shield. It was really expensive. The guy came out. It cost me $125. He spent a lot of time here. When he hooked up to the air conditioner and unhooked it, it looked like some Freon came out, and I was concerned. He said, “Oh, that's normal. Well, the system is old, and that's how much electricity it's going to use." I said, “So it's just old and there's nothing wrong with it.” He said, “Yeah. There's nothing wrong with it.” I said, “Okay. Well, the system is old. I don't feel like it's cooling well enough.” He said that it was, and so that's how it ended. I wasn't really happy.

American Home Shield had a hard time changing my information. It was my uncle's house, so I dealt with AHS last year with that. I kept asking them to change them and they said they would, but they couldn't figure out how to get them out of their names. And it's annoying when I call in somebody and they would say, “We don't have that name.” But besides that, everything has been good. The last time we dealt with the air vent guys, they had to get parts and it was a pain in the butt for them to get back out. They said they were going to fix something, but didn't. But the last two times time, they came out right away and got it all done.

I called my claim in on a Thursday night. I wish it was easier to talk to the people. I couldn't understand them. But everything else seemed to go smoothly. The contractor called me Sunday and came out Monday. The first time the contractor came out and diagnosed the washing machine. And they came back and replaced the part that was bad. The technician was wonderful.

We've had a few issues with AHS that have gone okay. But the last issue that we had was the worst customer service I've ever dealt with in my entire life from American Home Shield. Our air conditioning broke on August 6th. One of their contractors came out and said it was the coil and the condenser and that it would be six weeks. We believed him. Six weeks went by and I checked up with him, and he said, "I think your stuff is gonna be here." Through that time, I checked it a few times. Sometimes he wouldn't answer me at all. He was not great at communication. At six weeks, he said, "I'll be there Friday." But he never showed up and then he stopped communicating with me.

When we started to run the furnace, all the smoke detectors started going off like crazy. We called in to find out what was wrong with our HVAC and Rivers Reliable Services came out. The tech inspected it and said there was a lot of dust which set it off when the pilot light and the furnace turned on. He cleared and cleaned that up and told us not to worry and that the furnace is in good working order. He was excellent, professional, on time, and didn't make something up. We like American Home Shield. The coverage is excellent and when we have had to submit a claim, we've been lucky to have good people come out and uncover what the problem is. It's worth the peace of mind.

I had issues with my dishwasher and my fridge. The tech provided good service and everything went well with the fridge. As for the dishwasher, I'm not sure whether I'll have to change or not.

For my recent claim, Air & Water Solutions was good, but American Home Shield is horrible. I'm waiting for my date of expiration because they're going to charge me a fee to break my contract. But if I could break my contract, I would. It's a bunch of promises that they can't fulfill, a long waiting time to get services out to be fixed. It doesn't seem like I have a lower amount that I'm paying out of pocket than I would on my own. The better route is to not have this contract. It's a headache. It's a runaround. They're a fraud. They don't fulfill what they're advertising.

We had some service done on our dishwasher and it went well. The main pump had failed. I had to reschedule a couple of times and they always were responsive. The guy who came to fix it was the same person both times and seemed knowledgeable. He was able to get the job done quickly. I had a good experience, and I would recommend AHS.

The gentleman from J&J did fix the AC. He was out here during the time frame when he was scheduled to be here. There was a fan that was a problem too, but he got it ordered and was right back out. They kept me updated through text messages about the appointments and when they would be here and when he was on his way. As far as American Home Shield, they got everything scheduled promptly.

It was easy to sign up with American Home Shield. I mainly talked to somebody on the phone once, but I did everything online. I found it easy to navigate. I was pleased with that part. Recently, I called for the lights that were flickering. I had great communication with the contractor. I always knew what was going on with the process. They were wonderful to work with. The holdup was they had out of town work. It was a couple of weeks before they could get here to completely finish it. But once I was on the schedule, they came right out and did everything right away. I am thankful for the peace of mind American Home Shield has brought me with the new home purchase. Nothing beats that.

American Home Shield did a good job. I had a dishwasher claim and the techs had to order parts, and they came back out and replaced it. It’s been working since then. The reps gave me everything I needed like the date and time, and they updated me when the technician was running late.

AHS is definitely worth having. They save you money. The only one complaint I would have is sometimes I have trouble understanding the language barrier when I call in to submit a claim. It's foreign and it's hard to understand. But that's not uncommon anymore with every business. I had claims for my washer and my dryer. I had a dishwasher claim, too. But it was a leak and it ended up not being something they could do anything with. But they've always taken good care of me.

AHS has been absolutely phenomenal and they have great providers who would come quickly. Also, I've had a few repairs and everything has been covered.

My AC was making a loud humming noise. I submitted a claim with AHS and the communication was great. Once the company received the message to move forth with the approval, they called us to set up an appointment to come out. Then, the techs came out within two days and replaced a compressor. So far, everything is good and overall, AHS is an outstanding organization.

I've been pleased with AHS. I called a claim in. I had somebody out that afternoon and they replaced my pool pump that afternoon. That was quick, and that's on the good side. Then, on the other side, my built-in microwave took a dive. It took 10 days to get a guy out here. When he came, he said, "This is what's wrong with it. I'll order the parts." He was here two days ago and he won't be back until November 11th. But overall, I'm happy with AHS.

I canceled my AHS policy because their service was lousy. Dealing with their consumer reps was awful. They hardly spoke English and were very difficult to understand. I had a really bad experience with them trying to get scheduled any appointments. They kept giving me the runaround. I finally went back to my title company and I asked for a full refund because the title company had gone ahead and purchased the home warranty as part of my escrow. Because of that, we went through the proper channels, we tried to schedule service appointments. We had two major things going on in our house and that was our stove. We also had a connection line that we had to repair and go through the gas company to get fixed.

I had a hole popped in the filter and the techs came and replaced it. It went well. The only complaint I have with AHS is I referred my next-door neighbors to them ‘cause they had an air conditioning problem. They signed up. But AHS is not doing what they said they would do if I referred somebody to them.

I like American Home Shield. This year, we happened to use them twice, back-to-back. We had a concrete slab leak, and when we called, everything was handled in a matter of minutes. They responded immediately and found one company, but the company couldn't come for a week. We needed somebody quicker, so we called American Home Shield back. They found somebody else, and they were out the next day. It went like clockwork, and they informed us of what was and wasn't covered. It was quick, to the point, and just when we needed it. I’m very happy.

I called American Home Shield and when the tech came, there was no delay. He came in and he immediately assessed the problem. He fixed things that I didn't even request to be fixed. My light bulb was out and I knew I had broken it. I hadn't gotten around to it. But he fixed the light bulb out and then dumped the glass out into the trash can outside. He swept up some pieces that had fallen. He asked me for a light bulb and then put it in.

There was a power surge, and my outlets were not working. I just needed to reset them, and I didn't know that. The techs came out and they told me what the issue was. They did all of them for me and showed me how to do it. They contacted me right away. American Home Shield contacted them right away. After I put in the request, they sent me a text message and told me that they have reached out to their service provider. Then they contacted me two days after to schedule an appointment and then, they came out. It took about four days for the entire process. As far as AHS, I think their deductible is high, but it's cheaper than what I would pay out of pocket. They're pretty responsive, and the service providers seem qualified, so it wasn't someone that wasn't experienced, and he knew what he was doing.

When I signed up with American Home Shield, they asked me if I had my doors rekeyed. I was like, “No, I haven't had them rekeyed.” They were like, “Well, we have a free service. They can come out and do it.” They did a great job. For every house I've owned, I've had AHS as my warranty provider. I had to cancel the contract that I had and start again with them this year, but I've had them for a long time. The people they sent were great, very professional, very quick, and asked me what I wanted to do. I also ordered a tune-up. somebody came out yesterday and took a look at my air mover and my heater. I really like American Home Shield. I feel like the biggest expenses are covered. I use their preferred vendors and just by having that coordination through companies, I feel like that lends a lot of confidence for me.

A contractor came out and fixed the icemaker part of the refrigerator that was having some issues. They were on time and explained what they were doing.

I was getting hot water everywhere except out of the faucet in the shower. When you turn the water on, you got cold water, but as you turned the valve around and twisted it to the left to get hot, the water would stop and I couldn't get hot water out of that valve. So, the techs had to replace something in that valve. They were great and fast. I'm in the middle of a home remodel, so I get put off by installers all the time. But I didn't have to deal with that with these guys. They were there when they were supposed to be and they got the work done. They were also efficient and clean. All in all, I was very happy with AHS.

There have been plenty of times when I let them connect to my phone so they can take a video of the problem but when the tech shows up, he'd say he never got any of that information and I would have to start everything from scratch. Having to make multiple visits is frustrating. But other than that, the service has been good. I appreciate the fact that the fee covers just about everything we need. We're glad to have it and that's why we keep renewing it.

The tech took three weeks to come because of the part. I had to call the contractor a few times to track the delivery, then they fixed a time for the tech to come out and the guy came on that day. Once he was there, he fixed the problem of the gas pilot on the heater. He was nice and knowledgeable.

Some contractors of American Home Shield are okay. Sometimes when I am not satisfied, I give them a call. When something cannot be fixed properly, the contractor asks me to do this and do that. This happened with my kitchen dishwasher where the water was not draining. This happened before. It drained the water then it came back a couple of years later. When it happened this time, I was told to buy something so the water can drain. That thing is not included in the American Home Shield's services. The dishwasher is not fixed until now. I called back and American Home Shield gave me a different contractor. The contractor said that they submitted the order that they needed to buy a motor. I've been waiting and it's almost two months now.

Having American Home Shield is better than nothing. But they don't like to use the people that you want. They don't let you pick your own. They pick the people they want. To me, that's not fair. We had a company we liked. They were very honest, and very good at what they did. So I don't see the difference in us picking them as opposed to American Home Shield sending somebody.

The tech was excellent. He fixed my AC issue that day. I'm very satisfied.

I've had two issues, and I'm almost afraid to call American Home Shield about anything else. I ended up having to get my air conditioner repaired on my own because their company said that they would not cover it because they said it was a power surge. But I don't know what power surge they were talking about. I also had two different companies come to fix my refrigerator. The first company was just a joke and a half. It took over a month to get them out there to do the repair, and they didn't even complete it. I had to get another company which had it fixed within a week. Overall, American Home Shield has so far been horrible. I'd like them to follow through on anything and everything they say. Also, I would like them to do something, instead of saying their phrase answer to everything, “You will get a phone call back in 24 to 48 hours,” which does not happen.

A repair person came out because my shower was not working upstairs. The water was not coming out. Also, there was a leaking faucet in the downstairs bathroom. The repair person told me that the faucet downstairs would have to be replaced and they were gonna get back to me on the shower. They called and told me that it was gonna cost me $1,000 for them to go in and fix the shower upstairs. I didn't have $1,000. They told me that the claim was still in to replace the faucet.

AHS is really very efficient about sending someone out and they've been helpful in getting my appliances fixed. I'm happy with it. They sent someone out recently for my washing machine. It needed a whole new motherboard. It had burned out. The tech also cleaned out the filters. He did a good job. He was really terrific. I liked him.

American Home Shield is the better option regarding price. They've done their due diligence and I appreciate what they do. I've had a lot of work, but they've come through. They’ve been able to fix my leaks, my stove, my refrigerator, and my washer. Whatever I pay on a monthly basis has definitely gone a long way. That's why I kept them in the loop and I'm glad I have the service. In case things get ruined and I need repairs or replacements, they're gonna cover 90% of the cost. I got to pay but 6 G’s between my stove and others because of that.

It's been fairly simple and easy to submit a claim with AHS. They get right back to me and give me the information of the person that’s supposed to come out and fix my problem, so I haven't had any issues so far. Recently, my stove wasn't working and they sent someone out. When they first did that, they thought it was the stove that had to be worked on, but it was not. I needed to call back and get with an electrician as it was an issue with the line. So the electrician resolved the issue and he did a good job. He was professional and nice. AHS is a good service.

It was an email that I got and it said, “Take advantage of the fall, winterizing, to have your HVAC checked, your filters replaced.” So, I clicked on it, it took me to the website, and I scheduled an appointment. It took me to the page where I check out, and it allowed me to check out, and said, $0.00. That is something free that they were offering, so I was excited about that. But I saw that there was a deduction from my bank account for $75, which is the amount that I would pay for a claim. And I was taken aback because I know when I checked out, it said, 0. It didn't say that I would be charged $75. That was very misleading.

We had our first call with a service provider and we are satisfied. But it's a little costly for the service call.

I filed the claim with American Home Shield to have my refrigerator fixed and I had people on the phone who were incompetent. They kept insisting that my refrigerator wasn't covered and I couldn't get them to do anything more than read the little flashcards that they were given to tell you why they're not going to cover it. Nobody could explain it and nobody was listening. It was unbelievable.

American Home Shield does a great job of getting somebody out to fix things when we need repair. When you call, they take care of you. I called for my garbage disposal and a water line from my icemaker on my refrigerator. The guys who came were great. They did everything right. They replaced my garbage disposal. The guy had what he needed to do my water line for my icemaker.

It's been great with with American Home Shield. Recently, a plumber came the next day for one of the pipes in the garage that was leaking. He was awesome. He didn't mess around. He came in, saw the problem and in an hour and a half, fixed my leak in the sink.

A technician came out. I had the door off to show him what the problem was. He looked at the problem. It was done quickly. He had me come outside and showed me what he did. He unscrewed the pilot light, cleaned it, and put it back on. It wasn't leaking anymore. He lit it for me, came in the house, and tested to make sure there was no CO2 readings in the house. He gave me a receipt copy of the paperwork that was saying that he did the job.

Whenever I put in a request for a job with American Home Shield, the contractors that they hire usually a two-week wait. The length of time is just ridiculous. For instance, I had repairs on my dishwasher and that took forever. Now, I have a call waiting on the refrigerator. There's a part that needs to be changed and the refrigerator is dripping water. A tech was scheduled to be here yesterday but his truck broke down. I called and asked if there was another contractor that they could send but I never got an answer. That's my beef with American Home Shield. Also, I don't call plumbers anymore for American Home Shield because they don't pay anything. I just pay the plumber myself. I had another claim for my washing machine and the tech did a great job. He diagnosed it right away.

The last claim I had was simple. I had a bathroom sink that started, all of a sudden, leaking water. When someone would turn it on, it would cause water to start seeping out from the top then go on to the floor, which is wood. The sink couldn't be used anymore, and it's for most of the guests that come into the house, so I needed to get it fixed. I called American Home Shield first to make sure that it was covered, just to be doubly sure, because the language was a little weird.

American Home Shield's reps are polite and prompt. I had a plumbing thing recently and on the day that the tech they assigned was supposed to come, I stayed home all afternoon waiting for him. Then I got a call that the guy was sick and it had to be changed. But I told them that I couldn't do that because I was going to be on a cruise. So they came on out that day and fixed the leaking underneath the half bathroom sink. They were very nice and polite. And if I asked a question, they would explain it to me.

I've had four claims this year and American Home Shield has saved me a ton of money. I had a dishwasher that the board and heating element went out in. Instead of buying a new dishwasher, I paid 100 bucks, and American Home Shield sent out their techs and they fixed it. Then in July, I came home from vacation, and my air conditioner had so many holes in the line set and coil and condenser that needed to be replaced. So I ended up paying my $100 deductible, and all in all, I ended up paying about 15% of what I would have ended up paying if I had to pay for all that on my own, including the equipment and labor.

Our dishwasher hasn't been performing well. The techs ran tests on it to see what the issue was but that yielded no results. So, the tech said it was probably an intermittent outage. AHS's service is okay. The value for us has been good for the past couple of years. But looking forward, we live in a rural setting so our coverage isn't great. We have more issues with more things on the property than what they cover. Also, we're so far away from people that there aren't that many contractors who service our home. So, we've had issues scheduling different contractors for the issues we've had. Most of the time, we've ended up coming out of pocket anyways.

If you set the washer for a normal load and then you push the start button, it would go through the first cycle of washing and then, the machine would shut down. Then, you go back and you start it again and you'd have to turn the machine around and start all over. The tech was the greatest young man I've ever seen, dealing with everything. He shared with me what was wrong with it and tried to fix the issue but it was the motherboard. So, he couldn't fix it. American Home Shield ended up replacing my washer. When they sent me the washers that I could look at at Lowe's, they offered me an e-card. I went up to Lowe's and I looked before I purchased anything for about three days. I ended up getting a Whirlpool and it was more than what the e-card was. We got my washer in '13 and they gave me the value of it on the card. It was $528 and I put 300-something and got the one I wanted.

American Home Shield sent me a plumber that didn't do the right job and the guy was not even set up to do everything. I had to hire somebody else who was very expensive to get the job done right. Right now, I’m gonna send the claim in and see if AHS is gonna take care of it or not. But Tony from Cactus Garage Doors was great with his attitude, professionalism and service. I had a claim with AHS for the microwave too and that was taken care of. AHS takes care of the small stuff but not the heavy-duty stuff. I had a hard time. The perfect example is my air conditioner. I had to hire somebody a lot better than they had. There's one company I use but AHS can't use them because they're too busy. And the communication with the Philippines was terrible. I couldn’t get anybody in the United States.

The toilet was backing up so I submitted a claim. I did it online and it's so easy. Then, Pipe Down Services came out and I know them by name because they always go out. They do exactly what's needed. I've been very satisfied with AHS and I recommend them all the time. I tell people to look them out.

My stove was clicking like the eye would come on was but it wouldn’t. Also, my dishwasher started holding water. I called AHS and made the claim. I told the rep about the appliances and paid the $100. The contractor came out within two days and set up a date. But they caught me the next day and set up a date to come out. I’m a stickler for time management. When you say you’re gonna be here, be here. That’s a half point on my book. But they came when they said they were going to come. They checked everything thoroughly and did what they could to resolve the problem.

The contractor was working on a washing machine that I had. It wouldn't drain and they had to order a part. The first part that came in was the wrong part. But it wasn't their fault. So they had to order a new part. When the new part came in, they repaired it real quick. Overall, American Home Shield is very quick on responding to my needs. I'm pretty happy with them. Their vendors are very good. But I wasn't happy about the price increase. It went from $50 to $70 with not much notice.

The water stood in the washing machine. There was a hole behind the machine. The contractor came out fast and the technician was the best I ever had. American Home Shield works fast. When I call them, the contractors come out right away. And they do what they have to do. They're excellent. I recommend AHS all the time. They're good.

American Home Shield responded rapidly. And someone came in the day or the day after or the next day. So, we're pleased with the work. Also, the technician's work ethic was good. He came fast after we called AHS. He was able to help us.

Our AC stopped working. So the tech came out and looked at it. My wife was at home when the tech showed up to do the work. She said he was very friendly and got everything fixed for us. The AC works better than before. We've had pretty good experience with American Home Shield. Anytime we need to get something done, it’s pretty quick and efficient.

I like that the vendors that American Home Shield sends out are professional and friendly. I liked their response. But I don't like my last experience when I called them out to look at my dryer and they replaced it because they said it was caused by the flood but they wouldn't cover it. I paid $100 for them to come out here to look at it and do nothing.

The service is not what I thought it would be. I called them out and they went out to fix my faucet that was broken. They charged me 125 and said they couldn’t fix it. Then my sink stopped up and they just plunged it out, which cost me 125. They said I would have to buy a sink and then call again to pay another 125. I thought they’d fix everything. I'm disappointed with that. But it’s too early now. That’s just one time.

I like American Home Shield. Recently, a technician came out and repaired the icemaker. He had knowledge of what he was repairing. I’m also glad because American Home Shield didn’t hesitate. It was not a long time waiting to get a technician to come out to fix it. I like the turnaround time for service. They are true to their word on getting me satisfied with it. So far, I had two technicians who came out back to back. Both knew what they were doing. I wish I had them a long time ago.

I had two claims to American Home Shield recently. One was a microwave, which took a while, but they had to order the part and they fixed it. The technician took the old one with him and did a great job. He was very friendly and nice. The other one is my air conditioner, and we're playing phone tag on that. The first inspector said that it was broken and it was broken because there wasn't enough air intake for it, which was not true. I disagreed with that, so I had AHS send out another inspector who said, “No, it's just broken air intakes.” They're supposed to be replacing it, but I'm waiting for a callback from them. I haven't heard from them for about four days.

The service is great. I had their warranty on a different house and never been an issue. I had a claim for the air conditioning. It would turn on and then it would turn off suddenly. The customer service of the contractor was bad. Whoever answered the phone was rude. I don't like their customer service. But the technician was very, very professional. He was on time and he was able to fix the air conditioning fast.

I'm enjoying the service of AHS. I've had two services that they had to come and take care of and it was taken care of in a timely manner and the people that came out were professional.

I'm still having and issue with my hot water not coming through good. But everything went good. I was pleased.

For our claim with the oven, there was so much gas coming out of the igniter. The tech replaced the part. Everything's functioning perfectly now. But for the dishwasher claim, it took a month to get the board.

The toilet tank was leaking and AHS assigned Kintex Plumbing to my claim. They had come out before for other work that I have had with American Home Shield, and they're always fast and professional. This time, my experience was nice and easy. Overall, I'm happy with AHS. Anytime I have an issue, most of the time, they can resolve it.

The washing machine was running continuously unless I unplug it from the outlet which began the week prior to me calling 911 Appliance and having them come out. They were quick to respond and it turned out there was some circuit board issue. The tech had to order a part and he came back a couple of weeks later and replaced it. Everything's working ever since. The contractor was excellent and I’d refer them again. My in-laws had American Home Shield and they had an issue, and AHS took care of them and thought it was something that I probably should consider. It's been a great experience so far.

My husband and I own two homes and both homes are covered by American Home Shield. The last time I had to use the warranty, a screw fell into my garbage disposal. My husband and I had both looked and didn't see anything in there. A tech called and said he was coming. He was very nice and he took the screw out of the garbage disposal. We had to pay the $100 fee when nothing really was done. Overall, American Home Shield is an excellent service to deal with. I have peace of mind if something goes wrong.

I had a standard service call to check the heating system before the wintertime because if something breaks and it's not maintained, American Home Shield won't cover it. There was one technician and he was very thorough, professional and responsible. He went over everything with me.

There were a couple of weeks delay before the contractor came out for the dishwasher but it wasn't like we had an urgent issue. And they were able to fix the problem without replacing it. I'd recommend American Home Shield.

When the contractor came out for the AC, they replaced something. But then it started to make this really loud sound. So I had them come back out to look at it because it sounded like it was gonna break. It was working when the tech got there. So there wasn't really much he can do. But I recorded it when the AC was doing it so the tech could hear the sound. He said that sound is normal when it's overheating. My baby was sleeping the whole time when this guy came. He was very quiet and did what he needed to do and explained to me the best that he could. He was great. The unit is working, but it still makes that sound occasionally. Overall, I had great experience with American Home Shield. Everything has been really quick. Everything has been fixed. All the contractors have been great.

I submitted the claim online and then I heard from A & E Services, which I assume is Sears. They came out and looked at the oven. But at the time, the oven was not doing what I had said it was doing. So, they left and didn't do anything. Then within the next week, it was doing it. I called them again, and another service person came out, and they replaced the thermostat. But it still didn't keep the temperature. So then another person came out. That person looked at it and felt that it was a control panel. So, he ordered a control panel and that was about a month ago. There's still no sign of the control panel. When I contacted American Home Shield again, they said they had until the 25th was when they thought it would be in from backorders. But it never arrived. I called Home Shield again this morning. They contacted Sears, and Sears had 72 hours to decide whether they can get the part or whether my oven would have to be replaced.

The motor of the door opener quit working. I submitted the repair request online and it seemed like AHS improved their website a lot. Then, I got the contractor's phone number and name. I got a text message as well. When the techs came out, they were amazing. They not just replaced the motor, they also did lube on the other side of the door, and they went above and beyond. Since they came out, the door opener has been working as it should.

The motor in the back of my refrigerator was freezing. AHS gave us what the company name was and when they were gonna show up. They provided excellent service. I recommend AHS to everybody.

American Home Shield has been good the couple of times that I've used them. The techs have been absolutely wonderful too. I had a repair on a dryer, and they ended up having to replace it because the repair was not going to be worth it. I was very thrilled with that. The benefit to having American Home Shield is I didn't have to go out and purchase a new dryer. The $108 is a fair deposit, versus paying the market price for the replacement or even repair of an item. I like it. Now, my refrigerator stopped cooling, so they're doing a repair on that.

I feel protected with American Home Shield. They usually send out Arrq Appliance and I always liked them.

Service has been okay. I had a leak on my toilet and the techs fixed it. I had a pretty good experience with them. I'm managing 10 different units so we use AHS quite often. It minimizes unexpected expenses. I know it's $700 a year and it's not going to be a lot more than that. Also, there are some limitations on the coverage but those are things I know ahead of time.

We're not very happy with AHS right at the moment. We had a man come out and check the refrigerator twice. He ordered parts and installed them but the refrigerator is still freezing everything that's in it. It's costing us a lot of money to replace this stuff, with inflation and the price of food. When my wife tried to call, she was getting the runaround. She was told she had to resend all the information she had sent them and this was after the second repair. If we have to keep replacing the food and or replace the refrigerator, that's gonna be a major bite in our budget. I don't think AHS is cost-effective.