American Home Shield Reviews

I submitted the claim because my upstairs heating system did not work. Amazing Comfort came around four times and it was a different issue every time they came out. Initially, they said it was a relay switch. Then they said it was a motor and it took three weeks that motor got in. By that time, I spent the whole summer without air and I had to call them to follow up. When they brought that motor in, it was an aftermarket motor and it was so loud that I couldn't even sleep in the house. So, I told them at that point that I couldn't have this motor. They said they'd see if they could do something and that they'd talk to someone, But nobody did anything. When I called them back, they said there was nothing else they could do and that they closed that ticket out.

American Home Shield needs to have a plan in place for people with special needs for holiday and weekend times. When they need help with something in their house, they should have a list of contractors who will work with them on holidays and weekends. Also, if AHS is going to tell you that they're going to have somebody get back to you within a certain amount of time, they need to be aware that they have told people that and keep track of it somehow. And if they give you a number to call the repair people, they need to know that somebody is going to answer that phone call, if you call that repair. Because a lot of times, if you call the number, it goes to an answering machine. If you call Friday before they close, and they don't check their messages before they close, you don't hear from till after Monday.

A1 Mitchell's Heating & Cooling is very honest. They have worked on my unit before and they've been doing a very good job. Recently, the unit wasn't working again. They had some adjustments to make to it. Another time, they had to put freon in it. However, American Home Shield hires people that can't speak very good English. It's very difficult to understand them. Sometimes the phone will ring and ring but we can't get ahold of them when we have a problem. I'm very unhappy about that. Also, it takes so long for them to get in contact with us. We have to keep after them to get results.

American Home Shield did good. They're a very good company. The service people that I've spoken with are knowledgeable. AHS got me to some good companies that I went though. It has been reliable. You should look into it. Recently, the freezer blew out. The contractor told me what was wrong. They had to order the part. It came in. They had to set up another appointment and got it done.

I put in a claim for the hot water heater but it was never approved by American Home Shield. I told them that the home was new to us. The contractor came out and checked where the water heater comes out. They saw two little wires that had caught fire. Because of that, we were rejected because they said we had caused it. I told them we recently moved in here and those wires had to be replaced because it was not letting the spa heat up. They said that my policy doesn't cover the replacement of the wires. I was very dissatisfied.

We've had a couple of things come up and so far, the service has been good. Ameri-Tech Locksmith came out very quickly for a rekey and did a great job. I just had to make a service request this morning for a roof leak.

The base of the toilet was loose and it was leaking. We called American Home Shield and the contracting company came out and fixed it. They got it resolved within a week. The condo is located 15 miles from Sacramento, California and sometimes, it's hard to get somebody who wants to come out to Woodland to fix anything. So, we end up having to wait a little bit. But other than that, I don't have a problem with AHS.

My fridge needed repair. I scheduled for service online and got a call the next business day. A person came out and ordered parts. This was followed by an install once the parts came in. The only delay was for parts as they're hard to get. That aside, the technician was among the best that I've ever seen. I also had a claim for my Ac and that was an easy repair. There was great scheduling and the people were professional. I have peace of mind with American Home Shield in case of a major issue. All was well.

We needed some home service and we found out that their service was useful. We’ve gotten favorable experiences from all the contractors. Everything that they've done had been done right the first time.

There was a capacitor on our AC that blew out on the condenser outside. I submitted a claim online and the AHS website was very simple to use. They assigned Air Max to my claim and they were great. Then, the service tech who came out was Blake and he was awesome.

AHS is great. During the summer, it takes a little bit longer for AC units to get looked at. But other than that, they come out within a couple of days and they take care of the problem. I had a claim when there was a loud noise coming from the AC unit. Comfort First Heating & Cooling came out and troubleshot it. Then, they ordered the part, came back out, and fixed the unit.

I called AHS right away when I had an issue and the contractor came out in about a week. It was good with the contractor and they got it on the same day.

I have been with American Home Shield for over 20 years for different policies on different properties and there's a lot that can be improved upon. I signed up for well pump coverage and it did not get added to the policy. When I needed it, I couldn't get it because they didn't believe that I added it. But I don't have any control if I asked the agent to add it and they didn't. Also, the wait time over the phone is extreme. My mother and father are 93 and 94 respectively and they don't know how to use the computer. It's criminal that the wait time is like that. That aside, I can't imagine not having a home warranty. It's just not very user-friendly. As a business owner also, I prefer to err on the side of the customer even if it cost me money. In the long run, it will pay me because they won't be talking smack.

We've been customers a long time, and I find it easier to get the service by phone. Recently, there was something with the garbage disposal. The guy who came showed me what was wrong and took care of it. He was in and out, and everything was good. We've recommended American Home Shield to all our friends, and a lot of them have signed up.

The back wall on the inside of the refrigerator filled up with ice. It turned out to be some thermostat and a fan that wasn't working properly. It took the contractor a couple of trips to fix it. But I was pleased with them.

My washer stopped working and the techs came out and fixed it. I would recommend American Home Shield if you're a homeowner. I've never heard of some of these places that AHS has contracts with though. They should look for more local places that we're familiar with.

The air conditioner wasn’t cooling. I did a claim through American Home Shield's web portal. I've used it several times. I've had AHS for almost four years now, and they're a great company. I never had any issues with them at all.

AHS has been great to have. This is a lifesaver. Recently, there was a water line in the wall of the garage that burst. They sent out Rooter King. They took care of that.

My dryer stopped getting hot. I called American Home Shield and the guy came out and said the thermostat had went out on it. He was very friendly, and professional. He let me know everything he was doing, and he showed me what was wrong and when it was fixed. Since the day he left, everything was working perfect.

We've been with American Home Shield for 20 plus years and we are thinking of changing. It becomes so difficult to deal with them at a consumer level. We had a water heater problem and they didn't give us enough money to replace it. Also, they put us off. The repairs were way too far out and I'm not just talking about COVID times. The last couple of contractors locally has been great and there were no replacements needed but when there's a bigger issue, it's a huge problem.

I had a claim about my garage electricity not working in my garage. I have no electricity out there and techs came out. In the claim, it said telephone wiring. I kept calling and letting them know it was not the telephone wiring but the electricity. One tech said the lines were cut and American Home Shield denied my claim. But that wasn't true. I was really shocked about that because I thought I would have some electricity in my garage. That's a waste of $100 for me and I didn't even get the issue fixed. I let it go but I'm not happy about that claim and with the tech because he seemed lazy and he didn't want to do anything. I had the same contractor out here before and it was a different person and they were great. Other than that, I'm happy about the rest of my claims. American Home Shield is 100% worth it. The coverage makes me feel peace of mind because if something breaks in my home, I know I can depend on them to help me.

We had several things worked on. We always called American Home Shield on it and we have always had good service with everyone. They always have good people out here. They have always been professional with the refrigerator. We've had just about all of our appliances at one time worked on. They’ve replaced a a couple of ceiling fans. So, it has been wonderful. Our stuff is old and they’re good about working on it.

Water was running across the floor in the storage room. The last company that came rectified what the first company did not. The one I had a problem with was Whitney and the guy tricked me out of $100. He made the problem worse. I called AHS back and complained about the problem not being fixed. So, they sent the second company out.

My heating system wouldn't turn on, so I didn't have heat. The tech repaired two items in the mechanical room, related to the boiler. He had to get additional parts at one point, but that was the same day. American Home Shield has, for the most part, been responsive, so I haven't looked into any other vendors. Sometimes, there are things that are not under their control, like getting an appliance or part and waiting for that. That has nothing to do with American Home Shield, but just the supply chain. Currently, I have a leak in the pipe in the attic and they didn't have somebody to recommend, so they gave me authorization to look for somebody locally. I'm trying to set up a plumber to come out.

I've used AHS once for the dishwasher. So far, so good. The tech called and said he was on his way. It didn't even take him an hour to get it fixed because it was a drain or a plug.

I was made aware once the plumber came out that the screws that hold the water tank and the bowl were already somewhat old to where the seal that is between the bowl and the tank was already worn and torn out. The plumber was able to repair it in a timely manner.

I had lost three different lights in the house. I had tried to flip the breaker myself, but it didn't work. Jim Conrad Electric came out and did a good job. They said that my breaker had gone out on me. They replaced the breaker for me. I'm happy with that claim, but not with the other. J&J Pumps came out here. I told American Home Shield they're known for being rip-offs. American Home Shield wouldn't cover what happened because J&J Pumps said it was a pre-existing condition and tried to get $23,000 out of me. It wasn't a pre-existing condition. It had happened while I was away. My mom and I had gone out of town, and when we came back, the water was shooting out of the ground. It was something that was supposed to be covered, but American Home Shield only would let me use the biggest rip off people in town. In order for me to be able to pay for it, I went with the trustworthy people in town, Dearman Pump, and I got by with $9,000 instead of the $23,000 and some change.

I’m very satisfied with American Home Shield because every time I have a problem, it takes a little time, but their contractor comes here. I called them recently, spoke to the agent and explained to her the problem that I was having. The garbage disposal was not functioning. The electrical company came and fixed the problem. The garbage disposal switch was not on. The electrician turned it on then he reset the button. That was when it started running. He explained to me that next time, if that happens, that's what I have to do.

I am submitted the service request for a 2+ yr old AC unit. I did complete inspection 1 yr back and no issues found. I purchased the contract with AHS in Sept 1st week. They activated the contract in Oct. I created a service request after 10 days activation as I see my AC unit power was tripped. They sent the technician for inspection. After inspection, they sent the additional payment request for the cost. I agreed to pay as I am aware of my plan coverage. After 2 days they completely denied the service request. I spoke to 3 different customer service members. Each person said, different reason. Very poor customer support team. They said some technical terminology, which common people will not understand. They said as per agreement policy #### this was not covered.

Be VERY cautious when signing up with American Home Shield. Read ALL their fine print. They will auto-renew your contract without any notification. I called in 3 separate times to cancel the policy, but mysteriously they had no record of my calls and continued to charge me. I finally had to do a stop pay on my credit and then they had the audacity to send me a $200 bill for cancelling. Worst company ever to do business with.

The shower thing broke off. I reached out to American Home Shield and they responded pretty quickly. The turnaround time met my expectations. The tech had the part on his truck. Everything was good.

The air conditioner wasn't blowing cold air. It would come on, go off, and then it would not come back on. I called American Home Shield's service line. I was very pleased with the service. I was very pleased with the customer service rep and everything was on time and I had no problems at all. The contractor was very nice. He took care of the problem. He was in and out. Something else was wrong with the unit, and he checked and fixed it. He was very professional and nice. In each house that I've owned, I've always had American Home Shield. You better get it because it's gonna pay for itself with your breakdown of the largest claims. I always tell others it's better to have something and don't need it than to need and don't have it.

The AC stopped working and the tech replaced the condenser on the day that he came. I’ve only used American Home Shield twice and I don't know how great they are when it comes to emergencies, because usually, they’re air. The last time my water went out and I had no water, it took a couple of days before they got somebody. But the vendors are good.

My washer wouldn't function, because the lock was broken and the door wouldn't lock. The tumbler wasn't going around. At the time I called, I talked to an agent, but she didn't schedule the service over the phone that day, because she didn't have anyone on the computer in our area. She had to look it up then call back later with who was gonna work on my washer. When the repair people came, it was okay. I was at work that day, so my sister was the one who dealt with them. Overall, I would recommend American Home Shield. I've had good experiences with them.

The most recent claim was for the air conditioner would not turn on. A tech from MJS Mechanical Services came out and he was a nice man and seemed to know what he was doing. I have told others about AHS. Years ago, my hot water heater started leaking and AHS replaced it with no issues.

There are times that we have problems with American Home Shield. A contractor is supposed to be coming to come check our pool pump, but they haven't got back to us. For the claim on the fridge, six technicians came until finally, the sixth one fixed it. It needed to be replaced. The fridge is working, but when it's hot, the ice machine’s not working right.

Everything's been fine with our experience with AHS. With the few dealings we've had with AHS, everybody was helpful.

American Home Shield works quickly, and the responsiveness and follow-up, overall, is very good. Recently, my microwave wasn't heating. The repair guy came out, identified the problem, ordered the part, and got it fixed right away.

We had an issue with our refrigerator. The tech said that the refrigerator needed a new part. They ordered, and then they replaced that part, but it didn't fix the problem. I'm a little frustrated right now because we've had a broken refrigerator for two weeks and we still haven't gotten it fixed. I'm trying to get them to come back so they can hopefully authorize the replacement of that refrigerator.

I like American Home Shield pretty well. We've extended it usually every year from the initial purchase of our home. We've got some great use out of it. More recently, we had a couple of hiccups with our service requests. The last we heard was that I got some text that said, "Oh, we're assessing what your cost will be." So, I'm not sure what they're doing and what they know or what they don't know. They did the plumbing. We got through that, but we had another service request. As they always do, AHS quickly identified the contractor to complete the work. The problem we were having was with our front door camera. It's hardwired into the wall, like an interior of the house, but it has like the doorbell. It's not Ring, but it's a doorbell that works off of our Google camera system.

The fan was making a whole bunch of loud noises and my husband called AHS to come and look at it. Affordable Appliance came out and it was the first time they were able to fix it in a timely manner. For this particular claim, AHS did okay but in the past, they did not.

Axis Appliance came out when the icemaker was broken and the oven was not heating up properly. The first tech fixed the icemaker when he came out and they had to get a part for the oven. Then, the second guy came out and he finagled with it for a while and got the oven working fine. I'm very happy with the claim experience.

I sent in a claim through the app and it was pretty easy to navigate. It had a decent amount of options to select from. It was pretty straightforward. Then I got a notification through the app, an email, and then the contractor called me. They were quick and nice. They were pretty cool. They knew exactly what was going on. They said the regulator went bad. They repaired it.

Everything went fine. The contractor came in and asked me what happened and why I needed some work done. So I told them that my water heater gave out. It was a thermostat inside the heater that needed to get replaced. The tech replaced it for free. He was professional and got it done in a timely fashion. So I was happy with that.

American Home Shield is fine and the biggest thing about having them is getting somebody to come out and look at your stuff. I had a claim for my AC and the techs were able to do the one thing that they needed to get done. They went and came back another day and got a piece of insulation for a hose.

I put a claim in to American Home Shield and it was pretty fast. They sent me a confirmation email, and then they told me when somebody would be coming out, and then the day of, the guy texted me, “Oh, I’m 10, 15 minutes away." He showed up and fixed the problem with the washer.

The toilet in the main bathroom was leaking. Somebody showed up and fixed it. I also had a claim for maintenance on the outdoor AC unit and that was very good. Techs came, checked everything, and made sure the unit was working fine. American Home Shield is nice. I'm not paying much for the fees and that's why I got it. I'm concerned about the prices outside. American Home Shield provides some good benefits on that.

Service people came out for our sink. There was an issue with the plumbing and a temporary fix. Apparently, there may be some other issues there. That aside, we've been happy with the work done. We are going through another issue right now with our dryer. It's been six weeks and it's still not resolved. That's over a belt. The first company was not communicating very well. They had the belt on order but seemed to not be able to get this. That's not going too well. Other than that, everything seems to be okay. With everything that we had done, American Home Shield has been beneficial so far.

My toilet was dripping into the basement and it turned out the wax seal was broken. I called American Home Shield to put in the claim. I had to do it online once when I had to do my dryer. It was just the knob that you turn and we did the video online. It was cool, me doing that, but that was for naught because it ended up being a disaster zone. After that, I was ready to leave American Home Shield. But they redeemed themselves with Joy Plumbing. They came in, did their work and responded quickly. So, they were a good vendor for AHS to use. It didn't drag on. This time around, American Home Shield came through like they're supposed to. That's what I pay for and what I paid for works like a charm.

Wherever the American Home Shield call center is, the people that you're talking to can't transfer you to people at your American Home Shield if you got an issue. They've got to have somebody they can transfer you to that can at least give you guidance on what to do besides call every day. Then, you're on hold for 40 minutes. The pandemic is over, but these companies don't answer their phones. When I had an issue with my refrigerator, every time I called, they would say they were waiting on a part and I needed to call the service provider. But I've called them and they said I had to call AHS. I went back and forth for a long time and it took about three months to get a part. Then finally, they replaced the product. Other than that, AHS has been great on everything else and when I called about other issues, their reps have been wonderful.

The service guy came timely and took a look at my washing machine. It could not be repaired so I purchased one and was reimbursed by American Home Shield. I have recommended them several times and still will.

I've had a couple of repairs recently for my refrigerator and my dishwasher. Both went very smoothly and within a very short timeframe with no interruptions to my daily routines. I have tried a few of the other warranties companies and I inevitably end up going back to American Home Shield every time. They offer better coverage, customer service, representation and repair service. They are also more cost-effective.

American Home Shield has been responsive. When we make a request to have somebody come out, they come out and take a look quickly. So, that's nice. Recently, the contractor came to take a look at our electrical panel and some of the electrical that went to the pool lights as well. The panel is old and some of the breakers that have been put in look like they're not in securely and a bunch of the wiring coming into it isn't being secured with clamps and to code. And the pool light is not turning on. There's a GFCI outlet that has the pool light and the spotlight downstream from it, and it keeps tripping. So, there are some faults happening on the lines with the pool light or the spotlight. They came to take a look at that. They said that the home warranty didn't cover pool equipment. So, they made a recommendation to do work on the panel, but that was not approved. So, no work got done.

My refrigerator wasn't cooling at all and I lost everything in my freezer and the refrigerator. American Home Shield scheduled two people with me and the first person who came couldn’t fix it. The second time, I called him up and the guy said he told AHS to take him off the list because he got in a car accident and he couldn’t fix it. I had to wait again for another person to come. When you explain to a person that they can't repair the refrigerator, they should know. I explained to the lady that this refrigerator was only done by Sears the last time it happened. Finally, the same guy that repaired it the first time came out. He tried to fix it but it didn’t work and he told me I needed the compressor again. It took three days but it’s working now.

The air conditioner compressor had a leak. The techs had to replace the compressor and put in new cooling fluid. They were prompt and did a good job. Everything's working great now. For the most part, AHS has been really prompt in responding to our problems. We're satisfied.

I'm getting to the point where I wanna shop around. American Home Shield have fixed things, but mostly no. I'm getting charged every time somebody comes out here, but there's no guarantee that they would fix anything. I called somebody for my shower, it didn't get fixed. I called somebody for a sink that didn't get fixed. I called someone for my washing machine. And the contractor was supposed to come back and fix it. They said they're waiting on parts, but nobody's coming back. They're personable. It's just that they're not returning like they say that they're going to. That is my biggest issue. It's very irritating.

Having American Home Shield, there are certain things I don't have to worry about coming out of my pocket to fix. However, it wasn't that good at the beginning ‘cause I had a microwave mess up. They told me to go ahead and buy the microwave then send them the receipt and they’ll review it and pay me up to a certain amount of money. I didn't wanna go through all that, and I just went ahead and bought the microwave. Everything else has been good. I recently had a plumber come out, and he was on time and did something easy.

I had a claim for the garbage disposal thing on the kitchen faucet that wasn't working. A tech fixed the problem but he didn't connect the dishwasher pipe back into it and left it openly hanging. Luckily, I saw that because if I had the dishwasher on, my whole kitchen would be full of water. I called the tech back. He came back and fixed it. I also had a claim for the garage door and that was great. The tech was top-notch. American Home Shield is working well for me. Occasionally, you see some not so great guys coming in and working on things. But overall, I'm happy.

The door switch on my oven was not working properly and it wasn't making the oven think that it was closed. So, it wouldn't turn on. The techs came and ordered the part. Then, a few days later, they came back and fixed it. Everything is fine and the oven is working properly now and we're all happy about it. American Home Shield gives me the assurance that if something is broken in the house, I can call them and with a fee or with deductible, I can get it fixed. It saves me a lot of money that way. The vendors are all good, call in a reasonable time and get the stuff fixed. I highly recommend American Home Shield. It's something that everybody should have.

The guy that AHS sent out was very polite and beyond professional. He came out for a brand spanking new dryer from Best Buy that quit working after about two weeks. Best Buy refused to do anything about, so we thought we'd give AHS a call and they got it fixed. Also, we heard back from the contractor within an hour of making the call and that was impressive. I wasn't expecting it at all.

American Home Shield is a great company. They're true to their word. The water heater was leaking water recently. A technician went in and the job was good. They replaced the whole water heater with a new one. This time, the response was quick. It was easier than the last time I did a claim for a refrigerator.

I put in a request for my mother to American Home Shield for the air conditioner. It was making a loud noise. When I called them, the rep said it had expired. He was good because he said it was fine and I could call my mother. So, I did. My sister was the one that set my mom up a long time ago and she happened to put my name on it. I didn't even know I was on it until I had to call. The guy said no contract was renewed and it’s under a new contract number. He was helpful. The techs came and I made sure my brother was there to understand if something was wrong with it. It was good.

I've had American Home Shield for such a long time and it's a good service. The price is reasonable. I don't have to worry about things. If something happens with the oven or refrigerator, I call the home warranty and they get a contractor. It's usually one or two days, and they come out and fix the appliance. When my refrigerator stopped making ice, someone came out and repaired it. He had to get a part in his vehicle and the repair all happened in one day.

American Home Shield is there when I need them. I won't have to worry about understanding how to fix multiple, different things that might go wrong with appliances and other things in my residence. They have good contractors that come out. It's like a one-stop shop. You contact them. They send the right person out. They fix it. Recently, I've had a plumber to come out and refix some line on my refrigerator. He was in and out in 10 minutes.

I had a claim for the air conditioner and it took the contractor five days to come out. But the technician was real good.

Our hot water tank went out on us in our house and the plan that we have covered that 100%. We didn't have to come out of pocket except for our deductible. Then, within two months, our furnace went out. So, AHS sent a guy out who we absolutely loved. There were some major components in our furnace that had gone bad, so they ordered the parts, got them out here and got it fixed. And it cost me nothing more than my deductible of 125. The contractor who came out was great. It was the owner himself that was out here and that guy was honest and nice.

The gentleman took a video prior to coming out, and came out and had the right part, and changed it. It was very prompt and good. I pay $75 if there's a problem, but it's peace of mind knowing stuff breaks and I don't have to worry about it. We're happy.

We like AHS very much. We get preferred service and quick callbacks. Everybody who has worked on our house has been very professional and has done a good job. Recently, we had a leak underneath the sink coming from a cracked garbage disposal. The tech was great and he took care of that problem. We also had an issue with a toilet that was just running. He replaced some of the fittings there.

The contractor came out to work on our air conditioner and we decided to purchase new air conditioners. The last claim, they came out to fix the air conditioner. It was unable to be fixed because it was messed up and it's old, and we were having difficulty. It was just a short time from the time that we had decided to get new air conditioners. I enjoy working with American Home Shield. It takes a lot of stress off of me. And as far as Texas Heating and Air, Tim was a great individual to work with.

I had a leaky showerhead and the contractor came out to see if they could fix it. They changed the washers on the stems of the shower handles to stop the leak and they were in and out within half an hour. It was easy to request service and the only issue that I had was on the day that they were supposed to come out, I went back into American Home Shield to see the scheduled time that they were going to come and it wasn't listed there. When I called United Air Temp, they said that they had scheduled me as an emergency visit. So, it was from 8:00 to 12:00 midnight and they were able to accommodate me and gave me a short timeframe. That way, I didn't have to wait around for them the whole day.

We had a real good guy that came the first time. His name was Raj, and he fixed our cooktop and our washing machine that needed a component in it. Then he went over to the dishwasher, and he said, “Well, we need a seal down here. Let me get that seal and I'll come back.” He did that and then came back. But he said that it was still not working right. So he said, “Well, it’s the motherboard on this. And they're gonna have a hard time finding the motherboard for it. So it's gonna take you guys a little while, but you'll probably end up getting another dishwasher.” He wrote up the problem and then we never heard back from anyone.

I can sum up my recent experience in one word - great. The claim was for a gas furnace that wouldn't light. A repairman showed up the first day and figured the problem out in 10 minutes. He was very informative. The biggest problem was waiting for a part, which is everybody's hassle in this day and age. I waited about four days.

Everything's been good with AHS and the vendors they send out were professional. When my dishwasher didn't seem to be getting any water in it to wash the dishes, I made a claim and they responded right away. Then, the techs came out, got the part they needed, and came back. They ended up having to replace the pump and the dishwasher is working great now.

A contractor came quickly for the dishwasher. It went well with them.

The moment I call American Home Shield to make an appointment, whether it be for plumbing or my AC, within the hour, I get an email, text, or phone call saying, “We're on our way.” It's booked for that day. It's pretty quick. Brick Street came out recently and the tech was good. He showed me what to do next time if the issue should happen again.

I noticed the ceiling water damage. I did a claim with American Home Shield and a contractor reached out the same day which was a Sunday. They resolved the problem. We had to have them come out a second time because I noticed further staining. Then the condensate backup drain was leaking again, so it meant that they didn't clear the clog right the first time. The first tech told me he didn't see any problems when he was there the first time, but to call if it happened again within 30 days and have them come out. The other tech couldn't believe that the first tech didn't see it. But they fixed the problem and everything is working as expected. It's the smoothest warranty process I've had with the company.

Plumbing Enterprises came out for my leak outside and they were good.

We had a leak in the steam pipe and this developed last year. I did a claim online with American Home Shield and I paid the $100 service fee. I was called soon after to set up an appointment. Within a week, I called back and I was told the claim was approved. Techs came out and looked at the issue. Four or five days later, they came out again and they replaced the steam pipe. It was about six-foot length that came out of the boiler. It was corroded and it was starting to leak. The techs were very good and responsive. I used American Home Shield probably three times in the last two years and everything has been well. They replaced the full hot water heater last year, which was a big job. I'm glad I had the warranty. This is a good investment. I'm happy with American Home Shield.

We had a claim with American Home Shield in reference to our air conditioning unit and it was actually twice as a result of the first issue. The gentlemen that worked for the company were very professional. They worked all day and hard and got the job done. We ended up having to get a brand-new upstairs air conditioning unit and it works perfectly. AHS was able to assist in our needs, just paying the deductible. That helped and they gave us a little bit of portion toward the replacement. I was hoping that we had a little bit more but it is what it is. It would help as well if they give out a newsletter that provides an understanding of what my policy covers and what it does not cover.

So far, American Home Shield has been on point. They come out there, do what they need to do and leave. I put a request in Friday, and the repair man came out here to the house Wednesday. He had to replace the garbage disposal, and he was professional.

I like American Home Shield. They're really professional. I had a dishwasher claim that A & J Sales Enterprises came out for. I submitted the claim by phone and they came out in a couple of days. They had to order some extra parts and they replaced that. It started acting up again yesterday and we called them. They said that they’d replace one part but the second part is no longer available because they no longer make it. They're working with American Home Shield right now to see about replacing the whole unit itself if they can't get that part.

In the utility sink, water was shooting all out of the faucet and the whole thing was vibrating when I used it. American Home Shield sent a great contractor. I like that whenever I need anything done, I can call AHS and have it taken care of without having to go through different people giving me quotes and the whole nine yards.

The service was good and quick. I had my air conditioning worked on and the issue ended up being a lack of freon. I had to pay a lot more because of that but that's okay. That was in the contract. Also, the tech I worked with was good.

The dryer wasn't drying, the dishwasher was backing up and wouldn't get clean and the icemaker stopped working. North Pole Supply came out and fixed them. American Home Shield is worth it, especially because I didn't have to do three separate claims. I only had to fork out $100. People should get AHS.

The AC wasn't cooling the house and it turned out it was the condenser that had gone bad on the unit outside. We made a claim with AHS and there was a two-day wait before the techs were able to squeeze us in their schedule. But they were great. The gentleman that came out had been doing air conditioning work for 25 years, so he knew what he was doing. It took him about 30 minutes and he had the part in there. The air has been working great since then. With AHS, it's good to know that I have somebody that knows the type of technicians it's going to take to get the job done and I don't have to hunt for them.

The service provided by Comfort First Heating & Cooling was really good. The guy that came out was training a younger guy. He knew all about what had happened. He said right away, "If it didn't work for two days, it froze up." He said it was way low on Freon. He also said, "We can come out regularly and just service it." I have a contract with them now. For $16 a month, they'll come out and regularly maintain the HVAC for me. He said, "If anything goes wrong, then it doesn't fall back on you with your warranty company because you have regular maintenance done." Techs also came out for my dishwasher as well. They were also really good.

I needed a service for the microwave over the stove. The tech who came out was good and he said that they would have to order me a whole new microwave. So, I had to wait for that. But the installation of the replacement went pretty well and quickly.

The tech who came out for the pool pump was fantastic. One of the problems as it turns out has to do with my gas company and that's a separate issue that he can't fix. But he was great at being timely, professional, personable, and knowledgeable. He answered my questions in addition to fixing what he had to fix. He also came out the same day we put the request in and he also had the part that he needed in the truck. He did it right then and there and all was good. We are very happy.

I sent in the claim for the AC online. It was easier and faster than calling. It was pretty simple. Then they sent an automatic text to my phone and email at the same time telling me, "Hey, we got you set up. Technician is on his way." So it was great. When the contractor initially came out, they fixed the AC. But then it went out again in a week. They promptly responded and came over. They sent different technicians the next time. They looked at it and ordered the part on Thursday. The part came within that Friday. They came back Monday morning and fixed it. I haven't had a problem since.

I have people always have problems on weekends. I've had the furnace. But I also had one hot water tank go out on a Friday morning of the weekend of Memorial Day. So, my tenants were out of hot water for three days. They just call somebody or set something up without watching to see if they're open. And I've had that happen in the past when I needed somebody out there on another Saturday and I couldn't get anybody there. The air conditioner wasn't working. So, American Home Shield sent somebody else that only works Monday through Friday. There are people open 24/7. And there was one time when they did that. I called them up. and they said they couldn't. They are not going out until Monday, and I needed somebody out there ASAP. So, they said they would get back to me.

American Home Shield sent The Lock shop to change my locks. I also had a claim on the stove. Something with the motherboard on the LCD panel went out. A tech came out, and then they had to order the part. He already had scheduled to be out two weeks later and he showed up. Everything's perfect now. So far, AHS has been great. I like that I can just go online, hit schedule, and then somebody calls me and schedules an appointment. AHS is a great company so far.

I'm having a few issues with one of my properties. It’s not American Home Shield per see but more their service providers. Someone came out to do some work and they didn't know what they were doing. They didn't complete the diagnostics and I wound up having to pay twice for someone to come out. The problem still is not fixed. I'm supposed to contact someone else this evening. That aside, American Home Shield is okay.

My air conditioner went out and AHS sent Air Majesty. The tech said there was a wire loose. He put it back in place and it worked. But two days later, it was back to not working. I called on a Tuesday for them to come back out. They told me that the techs would be out either Friday or Saturday. But someone didn't finish the paperwork because the techs didn't come out. So I went without air for a week. The tech from Air Majesty came the following Tuesday and he said, "You're low on refrigerant. That'll be $195." And so I said, "Okay."

The first time we used American Home Shield, we wanted to get our ducts cleaned. They said with the program I had, they couldn't do that. Then our refrigerator was going bad. It was just making a loud noise, and it wasn't cooling. That was when we had a very bad relationship with American Home Shield and the company that was assigned to us. We had a couple of claim issues going on with them. However, American Home Shield made everything fine. They sent some new company out to fix our refrigerator.

I'm happy with American Home Shield. So far, everybody's been receptive. It seems there's enough people working with American Home Shield to make it fairly thorough. Hers and His Plumbing came out for a plumbing issue with the garbage disposal. It had a very bad leak. It was corrupted. The guy who looked at it said, “This usually doesn't happen. Usually, these things last for a very long time. But in your case, it looks like it can't be repaired.” He was pointing out the leak to me. He seemed like a very nice guy. He went back to the shop and within half an hour, he was back and put in a new one.

I had a leak from my AC unit upstairs. When my AC people came and put the new AC in, they didn’t connect the drain. So, instead of going to the new drain where it goes out, it went to the old. And it was dripping down to my dining room table downstairs. Whenever I have a contractor that comes out, I would like American Home Shield to give me some sort of paperwork just so I have a record of it. But I didn’t receive that this time. Would I need to contact a plumber for that? Because he said he would send me something, but he never did. Other than that, the techs were awesome. We didn’t know where the water was coming from. We knew it wasn’t my waterline, so we knew it had to be from somewhere else. They didn’t know exactly where the leak was either, and they found out where it was.

Contractors usually fix the problem. But this one, I don't know what's going on with it. They have come three times, but the problem is still the same. My dryer wasn't drying up good. I keep putting it on on. The tech came. He said he fixed it, but the problem wasn't solved. So, I told him again. He said he would change the timer on it. It's worse than it was before. It makes a weird, loud noise. Plus, I can time only one cycle. I could dry now if I put it on time, I put 40 minutes time. Otherwise, none of the other cycle is drying up. Even if I put it on jeans or extra hard, it's not working.

I did a claim for my GE microwave and American Home Shield connected me with a GE person. That was back in July. I work remotely Thursdays and Fridays. I told the GE technician that next Thursday would be fine. A technician came out and was here for two minutes. He said he had to order parts for the microwave. After ordering, he said that the parts were not going to come in for another month. He told me it was gonna be like August 25th. This was in the middle of July. Nobody confirmed any appointments. The parts came in two days later and were stuck in my living room for over a month. I was told that they tried to reach out to me. They have my contact numbers and my email. I received nothing.

We called American Home Shield for the refrigerator. We had to wait for some parts. It took a week or two. But the tech was able to get it fixed.

One of the knobs on my stove, when we had turned it to turn on, stayed on and you can’t shut it off. I had to power off the knob. Ramco came weeks later. They never showed up with the part that supposedly they were ordering. They never followed up. They just went and shut off the valve. I contacted American Home Shield and it was tedious. They have their way of following up. They said they were going to have to try and reach Ramco. I told them I've done it. I've called every day. Finally, I spoke to another lady and she was on it, calling me every day. They had to submit that the contractor wasn't doing their job. They closed it out then put in another ticket. Sanchez Appliance Repair came out quickly and was on it. The gentleman was nice. He replaced two knobs because there was another one that was already faulty.

It's important that American Home Shield gives good training to the people that handle the communications. Because I spoke with the insurance, and my wife explained what was going on, and the person that was abroad didn't understand or could not connect to understand what was going on. He mentioned it was the AC. So, they brought another company first. It wasn't AC. It was the water heater. A lot of people may work for the insurance, but they don't own a house or their house are different or they don't know the different kind of heating and AC systems people have here in America, so it's important to let them know.

We had a water heater issue and we were up against the wall as far as timing. When I called American Home Shield, they sent someone out. This was the weekend, so they had someone here on Monday and that was the Bear Plumbing. The gentleman came, assessed, and returned with his report to AHS. I'm quasi-satisfied with the report because, as I read the contract, it appeared to me that the water heater was within the terms of the contract to be repaired. However, they denied. It's dubious language. When I spoke with their representative, they were going to refund me part of the payment. I later received a letter saying that they didn't find anything wrong. So, I haven't heard any more about the refund of the payment. But all other areas of their performance was good. They were efficient.

I've been with American Home Shield 15 years in this house and 12 years on my other house. So evidently, they do a good job. Otherwise, I wouldn't continue with them.

The last experience we had went well. I've only had one experience where it was a nightmare. But that wasn't this last one. So, overall, we're happy we purchased the product and been a part of it. I noticed the pilot light on my water heater went out one time on me. I was able to get it relit, but it went out again and I figured there was a problem. My dad and I are relatively handy, but I knew we had American Home Shield. So, I didn't want to do things that would cause problems for me, in case there was something bigger. So, I called American Home Shield and they responded quickly. We had a contractor assigned and he was very good. He was friendly, informative and got it fixed up as quick as anybody could and everything has been good since.

When the tech came out, he said that there was one piece needed to repair the water heater. They had to take it back and ordered that piece. They came back with that piece, then they said that wasn't working. The technician also said that the unit really needed to be replaced. But when I talked to their office, their rep was saying that they did not order the piece. And when they talked to AHS, they would say something different. I called AHS and told them that the contractor's rep was not telling the truth. She got upset with me because I called her out on her staff. So, when I called and gave her my name and address, she told me to hold on and I could tell the demeanor was changed.

My furnace was not heating well enough so the air wasn't coming out. I called American Home Shield and they sent the AC folks and they came out one day and looked at it, and said they didn't have the parts. They came out the second day and were able to install it. The heat was back on after they did all the work. Once, I had to deal with American Home Shield’s customer support and it was good. The lady helped me close a ticket so she was very helpful.

The first time I had to call American Home Shield out, they didn’t do anything. They said my contract was too new and they weren't gonna fix my air conditioner or heater. So, I have none at all right now. Still, I highly recommend them. It's nice to have something just in case something goes wrong in your home.

I like American Home Shield. The claim for the AC with Same Day Air Repair was great, other than they never got out the same day like they said. Right now, I'm having a serious problem with the contractor that American Home Shield put on a job here for a plumbing leak. There's a water supply leak in the wall of the shower. The plumbing outfit came out and located where the leak was. They said they were going to have a company come out and open it up and make things right in that respect. Then they'd be back that afternoon to fix the leak. That was two days ago.

Sears came out for my dryer and we had to wait for parts. The only way the claim experience could’ve been better is if they had the parts from the beginning.

Every time I call American Home Shield, it’s $89. The contractors come here for two minutes, and they go. That’s not fair. I don’t know if we’re gonna continue with them after the year or not. I've used them twice. The first claim was for the AC unit. It was a bad experience. The second one was worse. It’s not American Home Shield, it’s the vendors that they use.

American Home Shield assigned Loyalty Plumbing to come out and look at the leak. The water was pouring all over our patio, coming out of the utility room where the water heater was. The plumber, Mark, pulled up in a truck and said, “I don't have a new water heater with me, but we can get one.” I said, “It's not the heater. It's underneath the slab, pouring out.” We turned the water on for him and it poured all over the patio. He said, “We’ll have to get a mitigation team out here. There'll be by in an hour,” and left.

The tech was awesome. He broke down everything to me. Everything has been good with the service. Without the warranty, the cost would me more than what I can afford. So, I don't have a problem paying the $100 deductible.

The AC just stopped working and I did the claim online with American Home Shield. On the email, it said that the contractor would reach out to us or we could reach out to them. So, my husband called the same day that we made the claim. They understood it was hot and they got somebody out within 20 minutes of the phone call. They got it all done promptly. They came in, did the normal checks on the inside and outside, and found what it was. The part was small enough and common enough that they had it, and they fixed it right away.

No matter what happens or who AHS used to get something fixed, it's always a very small company because they're never in a company car. It's their personal car with some tools in the back. They appear to cater to a certain demographic. I don't care who fixes my stuff. It's just a strange coincidence that no matter what it is, the people speak the same language. Sometimes it's difficult when you're trying to explain something and their English isn't very good. But I can deal with that. They're hard workers. They get the stuff done. They appear to have a good knowledge base on it. Skill set wise, the guy was fine. He had all the tools and got the job fixed.

The repairman was nice but it took a little long. We were going through heat days. It took over two weeks for them to come out. Other than that, it was fine. I would probably recommend them. I'm not going back to the other home warranty company. It was a nightmare with them.

I bought the house on the condition that the person selling the house would have insurance to replace anything that went wrong in the first year that I lived there. And it was American Home Shield that they used. Sure enough, I had a furnace, air conditioner, and hot water heater go out within the first year and they were taken care of.

My AC wasn't functioning efficiently. A tech came did something to fix the problem temporarily and then told me what else needed to be done. I outsourced it to somebody else. I had to have somebody come out to clean it and do maintenance on it. I had to pay for it out of pocket. Get a home warranty.

We have used American Home Shield once and it was great. The AC wasn't turning on. We had just been on vacation and we got back, walked in the house, and it was hot in here. The unit never came on until the contractor came out. The only thing that stressed me out about it, and it's probably just the way it works, it took them two days to get here. I wanted them to come the next day. But they didn't come until the day after that. I'm guessing they were busy. That was a bit frustrating because it was hot. But we lived through it. They came and fixed it, and all was good.

My dishwasher broke. I put in a claim online and American Home Shield had Sears call and ask me for information on the unit. They took things like serial numbers. I even sent them a picture of where it was broken and what I felt was wrong with it. Sears then ordered the parts so that it was here when they got here. The part was here when they got here, and then all they had to do was put it on. So, it saved them a trip out, and then they didn't have to come back because they didn't have the part. I am a lot more comfortable with American Home Shield using Sears as their main supplier of work due to the fact that I had had another home warranty company and they kept sending people out that were at the bottom of the barrel as far as people that were working on houses.

I've had good experiences with American Home Shield. Recently, there was no electricity out to the shed. The tech started looking for where the problem was, and checking the fuse boxes, plugs and circuitry, and figured out that it was the fountain out back had a motor that was bad and it was tripping the GFI. It's on a plug-in. If you have an outlet, and it has a little reset button on there, that's where it pops. The tech said I need to get a new motor for the fountain. We can't use it. We just turned it off.

American Home Shield is worth the money to avoid the headaches that can come from buying a home. We recently filed a claim for the heater that wouldn't heat up. The contractor who came was great. They said something came off and they had to clean a part in there. They were there for 40 minutes trying to scrub this thing clean to fix it. It was a very friendly encounter. If I had any issues with my heating or cooling, I’d call them.

The service is incredibly difficult and time consuming. It's dealing with too many middle people versus calling directly. I’ve had several different issues where it's taken days to get someone versus calling someone and getting it handled in five minutes.

We had a dryer that the tech fixed right away as well as a furnace. So, it’s all been good. K & S Heating, the contractor, was very good, professional and nice. We've had American Home Shield for years in multiple homes but I just keep transferring it over because it's good. I recommend it to my kids and anybody else to get one.

I set up two policies with American Home Shield. The turnaround time to get repairs could be improved. A contractor recently came out for two of the shower control valves. They had both parts so they were able to do them both.

The motor on my AC went out so I did a claim with American Home Shield online. The tech was very nice and he gave me step-by-step details. I really liked him. I had one plumber for another claim who just wanted money. He wasn't trying to explain and I told him I wanted him to explain because he was getting my money so I needed to know. With this plumbing issue, the techs were saying that the valves were not covered. I’m coming out of pocket for that. Someone is supposed to be calling within 24 hours but no one called.

My AC wasn't cooling like expected and my dampers were malfunctioning. They replaced two dampers in my split zone system. They were courteous and friendly.

My air conditioner quit blowing cold air. I did a claim and I was not the most impressed with Home Shield but things were good with the gentleman that came out to work on the air conditioner. The turnaround time was one day, which was quick. We were surprised.

I've been with American Home Shield for several years now and if I have a problem, I always call them. One thing I appreciate about them is I don't have to search for somebody to do what I need to be done. I call the home warranty and they contact somebody and send them out. My air conditioner is old and uses the old type of Freon. About every two years, it has to be recharged. I liked the techs that came. American Home Shield is a good plan and I have told people about it. I may have had some people sign up for it.

I've had AHS for four years and I've had a good experience. But recently, I'm just having a tough time. My complaint about my pool pump was they sent us people three times. They came and did some patchwork. They said, "Your pool pump is making such vibrating," to the point that I have my bedroom shaking when the pump is on, but they won't replace it. So, I really don't know what's going on. There's one word they're sticking to for the whole year, mechanically no failure. I'm gonna pay for the replacement myself now. Then, I have a thing with my refrigerator, the door doesn't close all the way. It is opened up very easily. So, the cooling is getting affected. Today, they told me all they need to change is the rubber lining. It is brittle because of time. They also told me they couldn't change it because it's bad due to mold. But for the microwave claim, they said they can replace it.

The issue that I constantly run into with American Home Shield is they're sending people out who either don't wanna do the work or do the work kind of half-assed. They don't complete the work or it's just horrible quality. One of the service calls I've made was for the dishwasher. Water was not coming out of it into the sewer line and a plumber came out and looked at it. He said he couldn't do anything and that we were gonna have to get a second opinion. That means I would have to pay for another service call. I called American Home Shield and told them they need to send another plumber out. Another plumber came out and he said the issue was a little cap that was in the disposal that wasn't removed.

I probably will look for another home warranty. When Sears did the repairs, they left me what they were going to invoice American Home Shield for, and it was only $95. Is American Home Shield making money off my $145 copay?

The guy came out and looked at the water dispenser. He determined what the problem was, and went to order the parts. It took 10 days for the parts to come in. It takes time to get parts. But that was fine. He came back and repaired it. American Home Shield is expensive, but it's worth it.

American Home Shield is a one way communication to me. They are very aggressive, and there's no compromising. Nobody cares what to do. I am just with them because I am so busy I don't have a time to shop for it. If I have a time, I will definitely change. I have a monthly invoice for $75. But all of a sudden now it's 97. I called them back and they said, "This is our new prices." I said, "Well, did you not even think of speaking to a customer and telling the prices are changing by 20%?" They told me, "Oh, if you want, you can stop the services. Thank you. Bye." But the team that takes the order of anything broken is very good. The reason they're good is because they're sitting in the Philippines. If they were sitting over here, they will be the same like everybody else.

My garage door opener failed. Repair people came out and ended up getting approval from American Home Shield to replace the garage door opener. They replaced it all in about four hours. It was outstanding. American Home Shield was really good. I had two claims in total and both were taken care of really quickly.

My toilets were running. The techs came out to fix it. They were great.

I feel terrible about American Home Shield. I pay all that money for them sometimes and they send out some scuzzbucket to my house who cannot do the job that they are sent out to do. Whoever they send is working for themselves because they would tell me, “American Home Shield will not pay for this.” Why am I paying all this money if American Home Shield can’t cover anything? They send someone else out and they are able to do it. But that has not been the first time they've done that.

It's nice having an insurance policy that when something goes wrong, it covers that. During the year, you wonder if you really need it. But all of a sudden, you have a problem and it's all more than worth it. American Home Shield just saved 500 bucks. Technicians dropped off a new washing machine and took the old one. We are entirely happy. We also had another claim where technicians came out and refilled the refrigerant of our AC. They were great guys.

Our AC broke down. And because of American Home Shield's poor handling and non-responsiveness, we were without our AC during the hottest time of summer for two months and two weeks. They ended up getting it resolved after I filed a complaint with the Better Business Bureau. But I still had plants that died in the house that were expensive, and food that perished. We couldn't keep everything cold enough. The house was upward of 98 degrees inside.

My washing machine went out and AHS sent someone out to repair it. The contractor said it broke because I overloaded it and AHS wouldn't buy me a new one. I said I want a second opinion and AHS sent someone else out. The second contractor said the same thing. I ended up buying my own washing machine. I also had a claim for a 15-year-old microwave that stopped turning. They sent out someone to repair it but it broke again. They called the original GE people and they said the unit is so old. Why didn't AHS just replace it? I hate their services. They are the absolute worst. I'm always shelling out $100 to wait two weeks plus to get somebody to come to look at something.

The policy itself is good, but it's spotty on the subcontractors American Home Shield used to come out. But when the fridge wasn't cooling, the Sears person was excellent. He put in a part and got it fixed.

I had to do five or six calls for the fridge. I was getting redirected to three companies that didn’t work with the brand. Even on the voicemail, those companies were saying that they do not work with a Kenmore fridge. After calling and explaining that this company I was getting redirected didn’t work with the brand, American Home Shield would send me to a different company that also didn’t work with the brand. I finally got with a representative that put me with Sears. After that, they ordered the parts and two weeks after, they did the work. It wasn't supposed to be two weeks after, but they changed up the schedule from September 12th to the 26th. They had a technician issue. I spent May until this month to get the fridge fixed. It was a long, tiring experience.

The guy, Mike, was nice and patient, and the service was very good. The contractor was the second company that came out because the first one came out and then never even called me back. So, I was happy that this guy even called back. They were in Orlando and it took a while to get the parts. But once he got them, he came out on the same day, took my old one and put the new one in.

I called American Home Shield and submitted the claim for my dryer. It was making this really loud screeching noise and it looked like something in the back was starting to come out. Also, the dryer door wouldn't stay open. You open the door and immediately, it would close again. Someone came out and everything was fixed except for the part where the dryer door doesn't close quite as fast. Unless I'm pushing it back, it'll close on its own again. It's a slower close. The tech did offer that if I pay $50 more, he would clean it all out and get all the lint out of the line. We did that. Overall, they were good and quick.

Metro Air Services came out for an air conditioning claim recently. They've been to my house before and they've always done a very good job. AHS needs to stop raising the initial cost, though.

So far, so good. I needed clarification at one point on what was covered and what wasn't, and we got through that. On the first service I needed, we got it taken care of, and it seems to be going good. There was some clog somewhere in the system. Because they couldn't unstop it at the main valve, they had to empty the septic and reverse flush it. They were knowledgeable, prompt, and seemed to know what we needed done. However, it took out a lot to get the actual right coverage sorted out. American Home Shield's wording on one of the paragraphs that seemed like the septic was not a separate coverage seemed like it was included as either once a year or once a contract thing, but it's its own separate coverage. That wording could be more explicit.

The seal of our freezer was off so it wasn't staying cold. We had to wait for a part and the tech came back a week later as soon as he got it. AHS's techs have all been very helpful. Get the warranty because you're going to want it.

The service has been good except for the last time. There was a hiccup as far as communication. I had a tech come out. He didn't have the part on his truck. He said he would go back to his shop, call me back and let me know what was going on. But he never called me back. I ended up calling American Home Shield. They told me that it was gonna be replaced, and I went that route. But there was too much timeframe in there to not take care of that service. We went 10 days with this deal before we got this taken care of. American Home Shield needs to make sure that they get back to the customers and let them know what's going on. I should not keep calling them back.

The previous time, AHS sent me a contractor from Baltimore City. He submitted exaggerated estimates for us and he wanted to charge 1,500 from American Home Shield. He also charged me 500 to do work according to his estimate. He rejects the work and so AHS sent Champion Home Improvements. They submitted an estimate for me and told me what they were gonna do. The same day, AHS approved it and after a couple of hours, Champion came back and fixed all the shingles. They also saw some things around the vent and they covered that one. They replaced the damaged shingles on the front of the home. They cleaned the area and they did well. I appreciate their work. They did it on time and to the expected level of quality. This was a good experience.

I felt a lot of condensation on the heater and the heating guy who came out said it was a filter problem. I didn't think it was the problem, but I changed the filter and that was the end of that. I also had an extra filter, so I didn't need his help for that. So far, I'm monitoring the heater and seeing if there's more condensation. Occasionally, we have hiccups like this guy but generally, AHS has given us pretty a good service and more than anything, having the warranty gives us peace of mind.

I've only had to use American Home Shield once or twice and I was satisfied with what they did. So far, they have lived up to what they promised.