American Home Shield Reviews

The refrigerator in one of my rentals wasn't cooling enough. The contractor that came out communicated very well. They had to come back with parts and to get it approved by American Home Shield. But I haven't had any other complaints since the repair. With American Home Shield, I can just call them, put in a ticket and I'm assigned to a repair person right away. Then I usually speak with them within a few hours of that happening, which is awesome.

The fan motor stopped running on the one of the air conditioners. I got online, made the claim, paid $100, and by the next day, it was fixed. It went smoothly. The tech seemed very knowledgeable. I liked him. I don't know what it would have cost me had I not had American Home Shield. So, I hope it will always be good and easy, and will work out perfectly.

There was no hot water. I went back and looked at the hot water heater and there was water. It wasn't leaking, but it was wet in the tray. The breaker was still on, but the water heater wasn't heating up. We called American Home Shield and they sent out a guy. He determined that the internals of it had burst and the heating element had gotten wet and shorted it out. American Home Shield ordered another water heater and the guy came back and fixed us all up. It went flawless. We had to call American Home Shield two different times. One time, we had a natural gas leak underneath the oven. That was just two or three weeks ago, which made me feel guilty about having to call them a second time on the water heater. But those guys came out and figured out what it was. I'm extremely pleased with American Home Shield's work and promptness.

American Home Shield is fantastic. We had another warranty company before them that didn't do anything. With American Home Shield, anytime we have a problem, they're right there to fix it for us. They work to try to help the people that have an issue with something that needs to be repaired in a home. We've had them out to look at and repair our furnace. It couldn't be repaired so they replaced it. Recently, I had problems with my washing machine. They couldn't be repaired so they're replacing it. They also took care of some plumbing that we had problems with. For the washing machine, they sent somebody out who didn't even look at it. He said we had a problem with too much soap. I let American Home Shield know that it hadn't been fixed and they sent somebody else out. He took the whole thing apart, looked at it and found the problem. It depends on which person gets sent out but most of the time, we don't have any problems at all. They do their job well.

The dishwasher wasn't coming on. They gave me the name and the rough time that they were coming and told me that they would call me before they arrived. They showed up a little bit earlier than they said and everything worked out. They looked at it and they left. They said they had to order a part, and when the part came in, they came back and fixed it. They were fast and they did what they needed.

It was really hard to schedule an AC tune-up with American Home Shield. I'm not really sure it's gonna be worth the cost. They didn't call me back for several days in the first place. Then, the first time they could schedule something was several weeks out. The date scheduled is next Monday, which is over two weeks from when it was requested initially.

I had a garage door that wasn't working properly. It sat there and just made a noise. It wasn't opening the door. The contractor came out the next day after the call and got that going. It was great all the way around. American Home Shield saved me some money, especially plumbing in the house. That’s one reason why I joined them.

My experience has been fine. Setting up a claim is easy online and they respond quickly. The contractor for plumbing came on time and called me with updates. They did a good job.

Having AHS, my budget doesn't get interrupted when something goes wrong. Also, they were very helpful with my hot water heater when it went out years ago. Most recently, the compressor on my refrigerator went out and Atomic Tech did a fantastic job of getting it repaired. They let me know when they were gonna show up and they showed up exactly when they said they would. They were thorough throughout the entire process and kept me informed. Then, when they were done, it worked fantastic.

Our unit was making a really loud noise, so we called American Home Shield. They sent a company out the next day. The tech listened to it and diagnosed it within two minutes. He found the part we needed and then got it that day. He came back and it was fixed that afternoon.

We had American Home Shield at the last home that we owned. When we sold the home, we got rid of it. So, when we bought our new home in 2019, we went back to them again because they’ve always been good with us. They’re reliable. Things don’t happen always, but when they do, it’s good to have a warranty that’ll cover things that they say they’ll cover.

My central air unit is old. I pay for people to come out and keep it clean, but it's barely kicking. It was very easy to put in a claim to American Home Shield. They responded very fast. They told me that Fast Response was coming to service my air conditioning. The guys who came were very professional and seemed to be knowledgeable. They had to reset my thermostat and put some Freon in it. They've got to come back Friday because it can't keep up with the heat.

American Home Shield sent Royal Flush to do my AC tune-up. They were good. They explained what they were doing. Initially, it was great. They were knowledgeable but not talking around us and not trying to sell us a whole bunch of stuff we didn't need. But then, they did sell us on a couple of overflow buttons, knobs, and something for the upstairs. Then they installed them incorrectly. Now, we have a huge leak into the overflow pans, and it's leaking outside the house now.

The techs were awesome. They got my issue fixed really quickly. They were clean and really nice and professional. I'm really happy with AHS. They send people that do good work out.

Having American Home Shield, I have no worries and I can get in touch with them if a repair seems like something that my husband can't do on his own. The air was blowing from the AC but it wasn't cool. A tech from Comfort First Heating came out and he was really nice. The issue was the capacitor and we were happy that it was able to be repaired. Also, he showed us some pictures of what the unit looks like under the house and that we'd wanna consider replacing it in the short term, which we were kind of aware of.

The techs replaced the AC motor. After almost 20 days, it went off again. Then they fixed it again within a day. I'm planning to extend AHS for my next year because earlier I used to go directly for each appliance. I opened three service requests. One was for the AC, another for the electrical and another for my faucet. Everything was taken care of so I have no complaints.

The icemaker water unit stopped working. I couldn't get ice and water. I called Connie from American Home Shield and got a call back from their people who work in the Philippines, which is not what I'm used to after 12 years of working AHS. But got the thing done, and I got a call from Sears. It was a sharp lady that has been doing it for 12 years, training a gentleman who seemed sharp. And she taught me how to remove the ice compartment and clean it every two months. I had just replaced the filters a month ago. Apparently, the filter I got from RC Willey wasn't good. I went to the store. They went and did another call, came back and put the new filter in. My husband likes his ice. And I don't have to make ice cubes anymore. Dumping it out of the ice tray, putting it in a bag, very good. I recommend AHS because I always get fast service.

My AC was down. A tech said my motherboard was not working properly. He told me, “I have a new one for you for $1,500, and we could put it in right now.” I said, “No, no, no. I got the home warranty stuff.” So, I called American Home Shield and they sent Summer Breeze. Their tech did a few tests in 10 minutes and he said, “Hey, your voltage was off.” The AC was on in 10 minutes, blowing. Summer Breeze knew what they were doing. The guy was professional and really fast. I recommend them. They went above and beyond.

My electrical panel needed to be replaced. The first company that American Home Shield assigned to the claim never came. They never called to schedule an appointment. Deltex was the second company that they had and they came out two days after. It took about an hour for them to diagnose the problem, and then the new panel wasn't available until that following Monday. So then on Monday, the tech came out and replaced the whole panel for me. He was wonderful. I like American Home Shield for the warranty that they provide for my home. But I didn't like that when I called on Tuesday to inquire or to request a new company to be sent out, the young lady at American Home Shield told me I had to wait an additional 24 to 48 hours.

Having American Home Shield, I like how quickly an issue gets addressed. Everything's good as far as the communication and the efficiency in getting somebody out. However, the contractor has been out twice and still haven't got the problem with the AC resolved. They've replaced the part and it's still messed up. It doesn’t blow. I have two units in my house, and the one upstairs is fine. The one that's messed up is my downstairs unit. The problem with that is that downstairs unit is the big one.

From the time I placed my claim for my AC that wasn't cooling, it took the techs five days to get out here. When they came out, it took them 30 minutes to fix it.

I had an issue with my dishwasher and there was a part that needed to be repaired. The compartment for the soap pack was broken. Initially, they sent a company out and they were horrible. When I called them in regards to the first company, I got the runaround. They weren't really clear and I had to call back too many times to follow up. Then, AHS dispatched Coastal Appliances. They fixed the problem and provided amazing customer service. Everything has been good since then.

I've done one service so far and it went really well. The technician was polite. He kept rescheduling things 'cause of both our schedules, but, he showed up and did a great job. The only thing that I have a problem with is every time I call AHS, everyone I talk to is from out of the country. So, sometimes there's a bit of a language barrier.

The customer service with American Home Shield was good as well as the technicians. I didn't have any problems with the work and if I had a problem, they came right back out to fix it. I had several open claims over the past couple of months. The panel on the water heater was messed up and they came and fixed it. For the washer, it was a problem with the spin cycle and it was fixed last week. The contractors were all good, professional and courteous. I had a great experience with AHS and I would recommend it.

Every time I called in a problem, American Home Shield always took care of it quickly. The first time I put the claim in, the company never showed up. I called again, and AHS sent somebody else out. He came. He was clean and good.

American Home Shield follows through with everything that needs to be done. There were a couple of times that they couldn’t provide stuff, like the septic tank stuff, and they couldn't find a company so I had to find a company then they reimbursed me. They did that quickly. Other than that, it’s been good. They answer the phone well and they follow up with the company. The company calls quickly and the job gets done quickly too.

American Home Shield was easy to deal with, and communication was good. The person who came to do the preseason check was wonderful as well. He was very knowledgeable, did his thing and gave us information. He was good. On the other hand, I had multiple claims before, and one was for a plumbing issue. I had a different company, and I didn't have a good experience with them. The people who came over were weird. They took forever and I had to call repeatedly to get somebody to come over here. One person left my things unassembled then the next person that came with my AC unit just said he couldn't do anything, but he didn't tell me what happened. He just left.

I filed a claim on the website and it was good but they could add something where we can put comments. They only have a selection but no option to describe what the issue is. But other than that, Metropolitan came for the AC that was not working and they fixed the issue quickly.

American Home Shield is a good home warranty. I get covered on a lot of things. It'd be nice to get an earlier scheduled appointment but everybody's kind of short, so it's not a huge deal. The guy who came out was cool. He did the job. The initial issue was I didn't have an option to put on my AC on on my thermostat. He told me it was the configuration. He said it was a coding error in the thermostat and he managed to get it back on quickly. It didn’t take him that long to check my refrigerant levels and he said that my refrigerant levels for my AC unit is good enough to par. There's only one little problem. I don't know how to fix the configuration. My AC won't kick on until the house reaches 77 degrees.

Having my American Home Shield warranty is a benefit. With me being the age I am, I can't go out and shop and do the things that I used to do for myself. I like them a lot. I only had one bad experience with them, and that was when I went about three weeks without hot water. I had to find my own plumber. They said they didn't have anyone in my area and I had a bad experience with the lady that was helping me. She kept telling them that I was rejecting the help. She was just not understanding me. I wish that I didn't have to run into this, but I know I got no control over that.

American Home Shield's service has been good so far. I don't have to look for any contractor so when I call in, they find one and that's the most advantageous to me. I also know how much I'm spending in terms of the deductible so I can plan accordingly. If something goes wrong, they will take care of it. I recently had an issue with my ceiling fan. I called AHS and they sent somebody. Getting to them was difficult and I got an appointment after a few days. Once they came in, they were very professional and proficient. They couldn't fix the unit and they ended up replacing it. That was a good experience.

For two weeks, American Home Shield lied to me. During the first time, they said, “Oh, I'll send an email of what you need.” Then I said, “I’m gonna stay on the phone so I’ll get the email.” But I was told that it would take 24 hours and that they would have to send it to their manager, and then their manager would approve it. I didn't like that, but I waited 24 hours. I called them back the next day. The next person that got on the phone told me, “No, he was wrong. It’s a 48-hour wait before we can get the email sent to you.” Then two weeks later, nothing came. I asked them for a receipt of every hundred dollar service that came. Their customer service is the absolute worst of any company I have ever spoken to in my life.

My outlet that was outdoor of my home was not working. I did a claim through the American Home Shield website. Western Electrical came out on time, and it was a great experience. The tech fixed my problem and he also let me know how to fix it in the future, which is very helpful.

Anytime I had a claim with American Home Shield, they took care of it right away. When we had an issue with not getting suction in our pool, a guy came out, took a look at it, and everything seemed to be okay. He gave my husband some information on what to do moving forward before we had to call in and it was really good information that he provided. The guy was great.

It's easy to call AHS on the web whenever I have any problem. My washer was not working properly and water was continuously leaking. A tech from Appliance Protection came and fixed it.

I filed a claim recently with AHS. It was relatively quick and easy. My refrigerator went out. They had the service tech come out to see if it could be repaired, but it could not. They provided the process to go to their appliance portal in hopes of getting a similar refrigerator. From what was available, I didn't see any in stock that was readily available. Because my refrigerator was the only one for the home, I needed one that day. I ended up having to go to one of our local appliance stores to get a refrigerator instead. They notified me that the payment would take about 21 days, so we're still within that 21-day period. Up until this point, I've been rather pleased with the support I received thus far. With the way things are going, it seems like they are taking care of business and I appreciate that.

When the AC was freezing up, a contractor came out and spent less than two hours. But I got to call them back. The AC worked fine for probably five days, then it started doing the problem again. It would freeze over then it no longer cools. You have to turn it off so it can defrost then go through the process again.

We had a dryer go down and the tech came the next day and got the heating element replaced. He was very professional and he did a good job. But I wasn't too thrilled with the price increase by about 25% a few months ago.

When the motor wasn't working well on our AC unit, American Home Shield sent a technician out to fix it. It was good. They had to send him back again, but it was minor. American Home Shield is a good backup. It's not too expensive.

For the times that I had to put a request in to service the AC unit, they've moved swiftly to get someone out there. I'm extremely happy so far.

I filed a claim for the AC and the service was great. Also, the contractor was very fast and communicative. They came in the window they said they would and the tech educated me the whole way and replaced my thermostat. He checked out the components of the air conditioner and the furnace also.

The tech came out for my busted AC. He was professional. He actually texted me 50 minutes ahead of time and he told me he was on his way. When he got here, he walked right in and I took him to the unit. Once he was there, he explained to me what was the issue and what was covered. It took him less than an hour to get it all done. I also had a plumbing claim and it took a little bit longer because the plumber didn't have the right parts. So he had to order the parts and then he had to come back the next day. But the experience was great. He did his job and everything went well. My plumbing has been amazing since then. When I have something that needs repair, all I do is pay the 125 to American Home Shield and it's covered. The contractor comes out and takes care of anything.

Our garage door wouldn’t open. The techs came out one day and then came out again to make the repair. It was really fast. We also did a stove and that was really fast, too. Recently, I have a double oven and the lower oven wasn't working. They came out and said they needed something and extra people. They called me again the next day and said, “We're gonna come back out and fix it on this day.” It's easier to get a contractor to come to your house if you have AHS. Before the warranty, we were calling people and trying to get them to come to the house. Sometimes, I couldn't get contractors to come out to fix stuff.

I'm a property manager and I have quite a few properties under American Home Shield. Most of the time, their service is pretty good as far as I can experience. Everything's fine. The only thing is that most of the time, when I call American Home Shield, it takes quite a while to wait and I don't have that much time to wait.

My air conditioning wouldn't come on and it was brand new because they replaced it last year. But there was a little wire that had come loose. The people they sent were here the next day, and they fixed it in about 10 minutes. When my furnace went out, they always tried to repair it, which I get, and then they had to order one. But they were not easy to come by that fits in my space. So it took a little while, but I managed. But the contractor was great. Once they put the new furnace in, it's been fine.

The dishwasher was leaking and when the repair guy came out, he said we needed a new part. He did a wonderful job. American Home Shield responds in a timely manner and gets the job done. It’s not the first time that we’ve used them and it's worth your money and I recommend that everyone should have them for real.

American Home Shield is worth it. I requested a service call for my circuit breaker that kept going out and I liked the repairman who came. He was very professional. He replaced the capacitor.

Having American Home Shield, I don't have to look for somebody. I just call them up and they always send qualified people. Once in a while, they'll send a lowball guy, like a local guy that's not really a dealer repairman,. He comes in and says, "I don't know what's wrong with it." But then American Home Shield always sends somebody better. So that's okay. When the microwave went out, they sent a factory repairman type out and he said it had to be replaced. So a truck brought the new microwave and they sat it on the floor in the dining room. I had to call back American Home Shield and asked them who was going to put it in. That was when they sent out the next guy and he did a great job. I've been with American Home Shield for 10 years and they keep raising the minimum for the call out. It used to be 45 bucks, then it went 50 and 75. Now, it's 100.

American Home Shield seems like a good idea. However, my experience just hasn't been the best. I thought I had water leaking in my bathroom because the pipes made a noise. Apparently, it was just the pipe. When the guy came out, that's what he said. When the water runs in the sink or if they flush the toilet upstairs, it sounded like dripping inside of the wall. So, my initial call to AHS was to have them come out and check that for me. When Josh came from Water Control Plumbing, he said, "There's no issue. However, I can make sure just to ease your mind." He put a hole in the wall above the tub to show me that the pipes weren't leaking. And I said, "Okay, that's fine." So, they had another person come out the very next day in order to patch the hole. Days later, I saw a water spot on my ceiling. I called back and it was a recall.

The American Home Shield website was pretty useful. It's pretty straightforward. I did a claim on the hot water heater that was going bad. I got a phone call setting up a time for someone to come out. It would be nice to know more about who's coming to our house, so I can research them a little bit but this particular guy was fantastic. He was very friendly. He put on protective gear. He was quick but thorough. I appreciated him. He even put booties on his feet. This experience was pleasant.

The biggest issue has been sometimes we would get assigned a contractor that doesn't respond at all. We've had that happen a couple of times. And that has been problematic, because we would get a message saying, "Oh, the contractor contacted you. And they didn't get ahold of you, so they didn't set up an appointment." But it would be false. Nobody has reached out. I've given American Home Shield feedback via the website when we get a review thing. But that has been the most challenging part with them.

It’s the second time I had called American Home Shield out to fix something and it worked good both times. I had the leaky faucet and a toilet that was running and needed that part replaced in the tank. I told the plumbing company in advance that I had some new carpet and I wanna make sure that the plumber wouldn't be walking across it with shoes. They said he'd already been told about that.

My air and my heat were not working. I did a claim with American Home Shield and within a few hours, I heard from the contractor. Their tech then came out in a day or two. He was there for about an hour and fixed the unit. I had a great experience.

The washing machine wouldn’t turn on and when I submitted the claim to American Home Shield, I went through the automated first and then, I asked for a representative. Care Appliances reached out in 24 hours and sent a guy out but they had to wait for the part. I’m dissatisfied because I had to wait a month to get my machine going.

I called and put in a work order for my garage door that wouldn't go down on its own, and a repairman was out here within a day or two. He said something was wrong with the sensor and he replaced it. American Home Shield's customer service has always been excellent. Anytime I've called, they've always assisted me and helped me resolve my issue. It's less hassle of having to call around trying to find somebody to come and fix your problems when you can call American Home Shield and they already have somebody that can fix it. They come out at an accurate time.

I've had American Home Shield for eight years and they're responsive. I appreciated that. They're good about coming out repairing. We had a dryer repaired, a stove repaired, and things that kept us from having to replace them. I'm fine with that. American Home Shield swore to me that if the contractor says something needs to be replaced, then they would replace it. In the end, they don't pay for anything. I was paying American Home Shield $50, to begin with. It's now $62. I paid $125 for the service call for a tech to come out. This warranty has not paid off for itself. I had a claim for our HVAC and it's been back and forth with them. Everything that's needed to be repaired on the unit has to be covered out of pocket. We didn't even go with the company that was brought out by American Home Shield.

It's been good with American Home Shield. There is less worry and I know my problem will be taken care of. I called in for my AC that wasn't working and they sent someone out the very next day. By the end of the day, it was taken care of and my house was cool. They were very courteous. They took care of things in a timely manner. I would recommend Arctic Air Heating and Cooling anywhere.

I submit claims over the internet and sometimes, it seems like it's a little harder to navigate than picking up the phone and talking to a rep. But other than that, almost immediately, I'd get an email letting me know that the request for service has been seen and that they'd have a service person contact me within the next 24 hours. Usually, what happens is I have to reach out to the service people to find out when they're going to be there. For my dryer claim, I had to go online and find out when the contractor was coming. Then, they called me a day or two before to let me know that they were still going to come and 30 minutes prior to the appointment, they called to let me know they were on their way.

I am loving AHS's service. I really enjoy it. The techs have been prompt and they've done their job. The contractor they sent recently didn't leave anything unattended. They were really good. I like the way AHS does the claim process. Everything works. They deal with everything and we don't have to worry about it.

I had an AC checkup. They scheduled Aloha to come do that. It took them a day to come out and two hours to do the checkup.

Sears Montgomery has come out more than once and the last thing they did was good. It was the washing machine. They diagnosed it and fixed it. It was excellent.

We had a leaking dishwasher. But they can't seem to get the parts. We also had a problem with a refrigerator that was not functioning. That was resolved entirely satisfactorily. I'm happy with the job on the refrigerator. The fellow that did it was Sterling and he was very good.

I have American Home Shield in two states and Oklahoma, and I have homes in Arizona. My service has been hot and cold. Sometimes I get it right and sometimes, I have some outstanding work orders that were filed in February, they're still not resolved. The Arizona seems to not want to approve much. So, they get back to me quick and tell me why they do not approve it. But the Oklahoma experience is they approve a lot, but getting it resolved is the issue, getting the parts or getting the replacement funds actually sent because they have to send me an email approving it, then I send in my receipts. And I am sent after a certain time over to Asia so I have Asian people answering the phone, who don't seem to understand what the company is about and it's hard to understand what they were saying, and they couldn't understand me.

I love Home Shield’s service very much. They are very expensive, but they are very nice. I sent in a claim for the fridge and they sent out GE Appliance. The tech came on time and he was very nice. I love him. He said he cannot fix the fridge and he request instead just to change it, and then we did. I bought something very nice for almost $3,000. I send American Home Shield the paperwork and receipt. Yesterday, I spoke to customer service and she said, “We received the emails. We received everything.” So now, I'm waiting for their money.

The service of AHS has been good so far. For the things that we have had to use it for, they've been quick to respond and get people out here. Air Designs AC & Heating recently came out. The tech was really nice and on time. They called and said when he was going to be here and then gave us a 30-minute time window, to let us know when he was on his way. He checked out everything. There was a follow-up that we had to do on a repair that needed to be done that he didn't catch, but I don't know if it's something that was even included in his tune-up coverage. It so happened that it was right after he came that we had to call in for something else. But I don't think the two were related. He probably just didn't look at whatever the problem was. It was internal.

We recently purchased the home and American Home Shield sent someone out to inspect to make sure the AC was working. It did not take them very long to do the inspection.

When the reps delivered the item, my shutoff valve was broken, so they were unable to install it the same day. They asked me to fix it with the help of a plumber and asked me to call American Home Shield so someone can come and install it. So, I called them and they assigned a technician. I asked him to come by Thursday and he said he would check his schedule and let me know. I’m not staying in this home and I came here and waited for him. I called him and he said that he couldn’t come but he would come the next day. He told me that he would call me and let me know but he didn't do that. And he said he was not doing my install and he was going to cancel it. I immediately called American Home Shield and asked for them to open another work order for me so they could reassign that to the other technician. They said they didn't get the chance to find one for me.

I have tried on two separate occasions over the last month to get an update on a request that I put in for the washing machine and I couldn't get one. I paid my monthly fee. The contractor that came out here did not do the work. I also kept on getting people that don't speak English very well. They were hard to understand and they were not taking care of my situation. I've asked for another contractor. But the contractor still hasn't called me. My washing machine has not been fixed for a month. The prices of AHS seemed a little bit outrageous as well. But every other service I've had done has been fine.

We had some issues with the garbage disposal in our sink leaking, and the tech came and quickly diagnosed it. The garbage disposal was significantly loose, and he tightened it. It was a quick task for him. He also confirmed that there was nothing else wrong, and since then, we haven't seen any leaks. It was good. We like American Home Shield’s service. We've used it for a dishwasher and a checkup that we needed to do too. We appreciate having that security and peace of mind, and we would tell friends that it's a good home warranty option.

I had to call American Home Shield when my dishwasher wasn't washing dishes. It was easy to get through and it went really smooth with the rep. My experience with the tech was great, and the repair helped tremendously.

Most of the vendors don't like American Home Shield so it's hard to get a service person out to your area. We have had to get people from Sacramento because nobody local will work with them. We live in Chico and Sacramento is an hour and a half from us. We never had bad incidents with them but there was one guy they kept sending for our electrical or refrigerator and stove. And I told them time and time again that I did not want this vendor coming. They kept telling me they didn’t have any other vendors in the area and I have to have them. I said that I didn't want this guy. He doesn't know what he's doing. He's outdated, very rude and condescending.

I had a claim for my icemaker and AAR worked with me till they got it right. With the icemaker, a big block of ice was causing the jam in it. The tech came out twice and tried to get the icemaker loose and I appreciated him coming back out. The ice hadn't defrosted overnight and they had to order a small heater and replace that in order for my ice to slow. Finally, I got ice again. He was very patient and understanding. He explained everything. He even pulled it up on the screen and on the internet. He was an awesome person.

American Home Shield has been here for a variety of my appliances and whenever I call them, it's a simple fix and they initiate the work order. I call the contractor and they make an appointment with me, and they come out when they say they're going to and do the work they're going to do. So, I'm happy with them. I don't know what I would do without AHS. I started with my air conditioner and then, they did my washing machine. Then, they did my dryer, the dishwasher and now, the hot water heater. They also did some plumbing and some electrical work. In the last plumbing claim, my hot water heater exploded and I got a brand new one installed. I only had to pay 875 out-of-pocket to bring it up to code. The contractors that AHS sent out were excellent, professional and knew what they were doing.

You have peace of mind when you have a home warranty, especially when there are unexpected bills. Breakdowns happen all the time. AHS has always been good with their service and reasonable with their prices. For a claim I had, I got online then I called because I wasn't sure if it went through or not. My washing machine is a little over a year old and my warranty ran out. It's just me and my wife, so it's not like we do a ton of laundry. I had AHS so I called them and they sent a guy out promptly.

American Home Shield took care of whatever they needed to take care of. So, I haven’t had any problems. There was a minor glitch, but they took care of that also. It was concerning my water heater and the refund. But they bought it out. DNG Appliance Services was great. They told me the service would probably take a few days. But when they came out, they took care of everything quickly, and everything's up and running.

Everything went smoothly when I used the warranty. My oven would not turn on. The tech was on time, professional, and had a solution to the problem fairly quickly. They had to order a part. Once they had that, it only took 20 minutes.

I had a backup in my shower and I didn't have to wait long for the plumber to come out. He fixed some part of it. But after that, my washer was overflowing into the hallway. So they came back and fixed it. Now, everything's going good. I've had a pleasant experience with AHS. They've been on top of things. I'm happy with the service. I'm covered for things that happened that were not expected.

My experience was horrible. A technician from A-US Air came out one day and diagnosed the issue to be my inside unit. They said what needed to be done and that it would be no cost to me. A couple of days later American Home Shield, called me and reviewed with me my out of pocket cost. They indicated all the issues that needed to be done per the agreement and what I was responsible for. I told the rep it sounded like they were revising my outside unit as well and the rep said yes. I told him that was not what the guy told me when he came and diagnosed the inside unit. The rep said, "This is what we have here. This is your cost and we can't move forward until you agree." I told him I was gonna agree to the charges because I needed my unit on.

I had the dishwasher installed and I had problems with the first people who came out to install it. They said they couldn't install it because they couldn't turn the pipe to unloose it from the hose to install the new one. American Home Shield sent out another company, Book's Appliance Repair. The tech did a great job. All he did was turn it, take one part off, put the other part in and install the dishwasher. He cleaned up behind himself and I was very pleased with him. I just had to pay $125 for them to come out and check it to see what the problem was. I’ve always had a warranty and it has very good having AHS.

American Home Shield sent MJS for the air conditioner that was not working. It's all repaired now. The other people that were here before didn't know what they were doing and they messed it all up. They just connected some wires wrongly and then they came back. Then, when I called to repair this, AHS wouldn't honor it because it said they were gone too long. So, I had to pay AHS again and somebody came out and fixed it. The first people that AHS sent out were no good, but MJS was pretty good.

American Home Shield is okay, but sometimes whoever they send out doesn't take time to find out the problem. I had a problem with my sink. A guy came out and saw that the faucet was leaking but said he didn't know where the water was coming from. He didn't stay here long enough to find out. It was 20 minutes at the most. I had to call a plumber to come out because it would have messed up my kitchen cabinets plus floors. The guy came out and found exactly what it was. He took the time and found out where it was coming from. I used to have American Home Shield years ago when I was in my other home. They replaced the washing machine for me. They also replaced a stove. I haven't had that problem with them. If they couldn't fix an item, they replaced it.

The plumber came out to fix the stoppage in my pipelines going outside. He tried to snake it from the inside of my sink and from my shower. After five minutes, he said he couldn’t get it. I asked him what we needed to do in order for him to be able to get it. But he said, “I've already been paid for this service.” He then said we needed to find our clean-out. I asked him where was the clean-out normally located and he said it was in the backyard. Then he walked around the yard and he said, “Well, you don't have one, so you'll have to call somebody else to do it.” Then he left. But it was not resolved.

I had a leak that was not covered. They sent paperwork saying why it was not and that was fine. The technician was excellent. The AHS people are also friendly. They seem to take their jobs seriously.

There was a water leak in the refrigerator. The contractor responded within 24 hours and they were here awfully quick. I was very satisfied with them. They did what they needed to do. Other than the monthly cost, as far as the service has gone, AHS has been excellent.

I noticed that something wasn't quite right with our AC. We did the annual check-up, and they discovered that it had a leaking coil. We're still waiting on the contractor to receive the part for what we called about and we're without air conditioning, but as far as American Home Shield, they did an excellent job. It's so much easier to get contractors with AHS than with a previous warranty that we had.

They did four doors for the rekey and it was quick. 10 minutes tops. However, I called in sick one day when I wasn’t sick that they were able to get me in. Otherwise, it would have been very difficult to schedule with them. So that was a disappointing thing.

The icemaker would make ice but it wouldn't dispense. The unit inside of the icemaker operates and turns the blades that will allow the ice to dispense and because the tray was cracked where the blades will turn, the blades would grind into the plastic. It would sometimes dispense plastic shavings in the ice. After a while, it got to the point where it didn't want to turn at all because it had gotten stuck. So the whole entire container that held the ice had to be replaced. It's working beautifully now. We have had American Home Shield for a long time and every time we call them, they give us excellent service. They get the best individuals or the best companies that they feel can handle the job. It's a wonderful company and we never have a problem with it at all.

The pre-season check that A-US Air of Texas did was great and my most recent claim was an actual repair for a dryer. The drum wouldn't turn and it was repaired. I like that with American Home Shield, I can just call and say I need some help and they send somebody out. The contractors have all been great.

I had AHS before and then I was given another warranty. That other warranty was horrible and as soon as it ended, I got American Home Shield back. Recently, my washer sounded really loud when it would be on the spin cycle. I called it in and the tech was able to come the next day. He had a trainee with him and he got it done really fast. My washer works perfectly.

American Home Shield sent us a letter and said the insurance was due, and asked if we wanted to renew it. So, we called them, and we renewed to their better one because we figured it would be a better deal. It was a bit more money. This house that we bought is fairly new. It's only six years old. But stuff goes out. I highly recommend anyone that buys a house to get AHS, especially if they're buying a new one.

I set up the appointment over the line, and then in three days, the contractor called me and set up the appointment. The tech that came out was real good. He explained everything and what we had to have done.

The warranty’s been fine but I don't think the customer service has been that great in this last experience. There was lack of communication. I had an inspection come out for our air conditioning unit for the spring. The technician that came out was phenomenal. He explained a lot of things that we didn't understand. He talked about what he expected to be next steps. He didn't promise anything but was thorough and patient. I highly recommend him. He told me that one of the units went bad and couldn't be fixed.

When we have a claim with American Home Shield, we just go online and do it. It's easy. We had techs come out and do the free AC inspection. I'm set up for it and they called my wife 10 minutes later. That was pretty fast. Also, we put in one claim work for our dishwasher. Techs came out and they had to order a part and then did a replacement. It actually still wasn't working right but it's not been a problem. They ordered another part and we're waiting on them to get the part in. Everybody's been communicative. I get an email saying that our parts were ordered and they'll schedule to come in as soon as it comes in. American Home Shield has been super-fast and efficient. Everybody's been professional. When we did the video analysis thing for the very first time, which was interesting, that worked out fine. We're pretty happy, so far.

We've liked American Home Shield's service so far. We just go online and do our claims, and they send it out to whoever they have that works with them. We had a claim recently on our heat and air unit that had gone out with the motor on the fan thing. The fan apparently was broken, so they had to replace that, too. The tech did a great job. She had to come back because when she got the motor and brought it to put it on, she found out the fan had come apart off of it. So, they had to order another fan but they got that the next day. So far, AHS has been great. It saved us money on repair bills.

American Home Shield has been very responsive when we have contacted them. Recently, the contractor rekeyed our locks. They did a fine job. One time, we had a contractor out to look at some AC. It was a thermostat issue. The contractor promptly fixed it. So, we were happy.

American Home Shield is very good compared to others who are on the market. We recently had a pool problem and the guy they sent was easy to work with. He fixed it in a day, too. I like that AHS doesn't scam people. I had another company which is a total scammer, trying to take money out, referring to very small, incorrect contract information. American Home Shield is the best. They're trying to help you. Their cost is higher, but the service is good.

There were a couple of problems with the dishwasher. It needed a part that was defective. As soon as American Home Shield found out that they couldn't replace the part, they offered me a replacement and gave me a selection to choose from or to take a gift card and do it myself. That was fairly good. I would have liked for them to have given me the option to go pick one out, but I understand how it works. It's been easy to work with everyone though I'm still waiting for the replacement and it's been about four weeks.

What a scam. Had my AC go out and paid my $100 service fee only to find out they only cover up to $10/lb for refrigerant and I had a leak and need 16 pounds. The refrigerant costs $110/lb. So I am stuck with $1600 bill.

I had American Home Shield last year and didn't have any issues. I did it again because I needed it but now, there are issues. American Home Shield takes too long to fix stuff. Whoever they send to the house doesn't report completely what they do. Then when they send somebody else, they don't even come. I have to call American Home Shield for them to call the company to send them back. It's something that's been happening a lot.

My oven went out on me. GE looked at it and ran a test. They said, "They don't make the parts for it anymore. It has to be replaced." They replaced it and I had to pay $70. The techs were very knowledgeable. AHS's service has been great. It saves me a lot of money. It's worth the money I pay every month.

I’m satisfied with American Home Shield’s service. The AC company that came out did an excellent job. Sometimes, when I contact AHS, I get the recording. Sometimes, it’s better to talk to somebody online versus the recording. But other than that, I could get somebody on the line if I need to.

I sent in a claim was for my electric range. The burners were not coming on and going off at the proper time. This is the first time I raised a claim, and they were pretty quick about responding to that. When I was not satisfied with the initial contractor, I had to do a little bit of more follow ups, but they did send another technician for a second opinion. He actually figured out what exactly was the issue and he fixed it up for us. But American Home Shield's follow up can be a little bit better. I understand that there needs to be a little bit vetting from a customer's perspective when the customer receives a complaint. But the diagnosis can be a little bit deeper, so that we can avoid the hassle and that I have to do a second follow up. It will save a lot of time on both sides.

Every time I turned on the water, there was a funny noise under the house and if I turned on both the water and maybe the shower or flush the toilet, there was a noise that was very loud, like a rumbling noise. But it turned out to be the PVC joint or pressure valve. I did the claim online with American Home Shield and the website was very user-friendly. I have my account number so it was easy to access. They pulled up all that information and all you had to do was click on what claim you want to file. It was very workable and easy to get along with the contractor to get the nature of the problem correctly. They were good. I just need to have a little bit more follow-up because they had to come back out again but they didn’t. Somebody from the office could have said that they would get it resolved on that day or that they would be back out.

The line of our system was frozen all the time. AHS said what the problem was and told the tech that there was gonna be a $100 deductible. Our system is working fine now.

When I first had AHS, I didn't have a really good experience because it was cold and I was waiting on someone to fix my furnace. It took forever for them to assign me someone and for someone to come out. Once they assigned me a contractor, they didn’t come right out and I had to call and explain to them that I have a medical condition and that I needed my utilities to be on. But it didn't make any difference, they still took their time. So, I wasn't happy about that and with AHS. When the techs first came out, they said the issue was not electrical. He said it's not the circuit breaker but the heat. So he had to put it back in and have a furnace person come out. So for me to get this matter taken care of, it took almost four days.

My microwave went out so I put in a request with American Home Shield. We got assigned a contractor within 15 minutes. Everything was good from there and the microwave got fixed. I also did a service request when I was having a small issue with my stovetop. A guy came in last Tuesday. Every time I turn the unit on, there was an electrical popping. He replaced the switch in it. I hadn't used the stove until this week when I was trying to sanitize my baby's bottles. I turn the eye on and it wouldn't come on. When I moved it, turned the second eye on and moved the pot over, that first eye came on. As I was testing it, the eye would only come on if another eye was on.

My microwave quit on me and after I called American Home Shield, the tech came out the next day and took care of it the same day. This response was good. The last time I called for service from AHS was for my air conditioner and that service took too long. So, I was pleased that it didn't take long because I depend on my microwave so much. I'm hoping the next time that my air conditioner has a problem, I don't have to burn up in my house waiting on somebody to come. I begged them to come out sooner but they told me they could not and I almost burned up in my house. Also, I have health problems and I have diabetes, and it's very uncomfortable.

We've been with American Home Shield since we bought our home. And because we have a well pump, we were worried about the expense if that went out. Also, air conditioning. If something big went out, we wanted to have protection so it wasn’t a huge amount of money only from us. We'd rather pay an amount each month and have the protection.

American Home Shield referred me to Budget the first time. I needed a brand-new furnace but this is the first time I ever lived in a mobile home so I was thinking that the furnace and the air conditioning was all in one unit. But it wasn’t. So, they gave me the furnace. Then one day, it got hot and I tried to turn on the air conditioning and nothing came on. So, I called back AHS and they referred me to J and J. The tech came out and explained that the air conditioning was outside and had nothing to do with the furnace. He did what he was supposed to do. He put Freon in the air conditioner and changed the thermostat. So, he did a good job.

American Home Shield has been working good. I haven't had any issues with them. I wanted to get my air conditioning looked at making sure it was working right and everything was working fine. So, it was good. The tech was nice. He came in and did everything he needed to do. AHS has done some work for me in the past. They’re good and easy and I don't want to switch with anybody else. I'm gonna keep on going with AHS.

I could not get the dishwasher to turn on and neither could the technician. He did all kinds of things. He had me go get an extension cord. He said it was working. It was getting electricity, but the electricity was not flowing through. He asked were my outlets are. He turned the outlets off then on, and the power came back on. He started the dishwasher up for me. There was also a guy that came out for the disposal and they were both very nice. The disposal was not turning on at all. He took it out and checked it. He said it was dead. He put in another one and it started right up. It was very quiet and nicer than the other one I had. American Home Shield worked good.

I love American Home Shield. I recently had a claim for the garbage disposal that had stopped working and the experience was excellent. My needs were taken care of. I thought they were behind on calling me because I was expecting a call within 24 to 48 hours and didn't hear anything. But it was my fault. I missed the call. When I called, they got right on it. The guys that came in and made the repairs got me up and running. The service was great. It was a smooth coverage.

I went on the American Home Shield website and submitted the claim that way. I always do it if I need something fixed. It's very easy. AHS tells me who the contractor is. They send their names, number, and email. And even a picture. We know who is coming out because we have pictures. The tech came out the first day and put up a whole thing. It was more than the light. When I came home, I told my son, "Look, I know he's putting a new unit, but it's still dim.” It was very dim. My husband called my son and said, "Look, I'm going to order another one 'cause one had to go in your refrigerator and one had to go in the freezer.” So, the tech came out Thursday, went ahead and put it in. He did a great job. I have the magnet on my refrigerator because if I were to have refrigerator problems again, I would call him.

When the contractor that American Home Shield sent out installed a toilet for me in October of last year, it wasn't level. It was rocking and they never came back to repair that. American Home Shield said that they told them it was not ordinary wear and tear that caused the toilet to rock. After I had a complaint against American Home Shield, I never got the service done that they were supposed to do.

I called American Home Shield for a smooth-top stove that had a broken off knob, which had the vent running continuously. The tech had to order a part then he came back in less than two weeks, which met expectations. He opened up the stove and got in there to replace the knob.

A contractor came out for my AC. It took a while for them to come in and do an assessment. Then they had to file a claim with American Home Shield. I had to go through and approve an estimate with them then pay for parts that American Home Shield didn’t cover, which is about $1,800. Also, there was something that they drained out in my son's bathroom sink that left smut on the walls and floors. It splattered everywhere so I had to get that cleaned up. I’m satisfied with American Home Shield though there have been situations where things were not fixed and I would have to go back in and pay again for somebody else to come back out to look at the same issue.

Requesting for service from American Home Shield was good. The tech came out and fixed my shower. He was very professional. I will recommend AHS.

I had a bad whole hot water heater. It was leaking water and it had something making a whistling noise. I went online to file a claim to American Home Shield. Their website was okay. I liked it. As far as the contractors, I like them as well. They do pretty well. They do really good business. The tech who came out and looked at the water heater said he’d have to have to replace our water heater and American Home Shield replaced it.

There was some issue with my hot water and United Air Temp diagnosed it and there was a part that was leaking. So, they replaced it and fixed it in two days. It stopped working on the weekend. I tried to contact American Home Shield so that I can get early appointment. And they came and the first day they checked something, and then they replaced a part. They came back, and the second day they fixed it. The only concern I have is that sometimes you have an emergency on the weekend and you don't get a good response on that. There should something that could be fixed on the weekend.

R&D Training and Technical Services came out because I was having an issue with my dryer. The guy was on time and he was very courteous and polite. It was a two-day wait for them to come out but he fixed the dryer right on the spot when he came out. I'm satisfied with American Home Shield.

My recent claim with AHS was for my garbage disposal. The tech got out here at the end of the day, but he was fine. He got in and fixed it. AHS is simple and pretty straightforward. It doesn't feel like it's expensive.

They offered a free air conditioner service. The tech came out and he was punctual. He contacted me when he was on his way. Everything went smoothly. He did what he had to do. He told me everything was fine.

I did a recent claim to American Home Shield for a switch on a microwave. I used their website and it worked fine. I haven't had any issues at all.

We had a washing machine and dryer malfunction and the tech diagnosed it fairly quickly. He had to order a part, which took four days to come in. Everything was good.

American Home Shield was nice to have it when I needed it. However, it was ridiculous that I had to pay the $109 when I had already paid someone to come out, look at the unit and knew that it was broken. American Home Shield wouldn't accept what I had paid for that one. I got pictures but they wouldn't accept it. I'm not making it up that my air conditioner doesn’t work. I'm very unhappy.

I've had two claims with AHS. One of them was the water tank heater that was leaking, and the other one is the heater and the air conditioner of the house and that's not done yet. The tech that came for the water heater said that they had to replace it. They asked me for $698 because they had to do changes. They did a good job. But it was really expensive because I didn't have the money. I had to get someone to lend me the money. With the other claim, I'm having big issues. I've been calling AHS a few times. It's been three weeks and I still have no heater and air conditioner. But the tech called me this morning and said they are going to pass tomorrow. Now, I have to get the day off and I'm gonna lose another day of job, stay there in the house and wait for them to do it. But American Home Shield does a great job. The last time that we had a problem, they did it really fast. I've been telling everyone that it’s a good deal to have them.

We had what we thought was gonna be a backup issue but the pipe seemed to have cleared themselves before the repair guy came. He was very professional, on time, knowledgeable and helped make sure that the line was clear, and that we weren't having any further issues. With American Home Shield, if you have a problem, you call them and the techs come. But if you need a list of contractors or things you want for home improvements or things you want to do to your home, they could have maybe a list of people that they will recommend or general contractors that you could pick from to come and do, not necessarily repair repairs, but home improvements.

Requesting for service was very quick and very easy. I had put in a request at 8:00 PM on a Sunday and was able to follow up and ensure that an electrician was at our place the following morning. The DT Electric electrician showed up in the timeframe that he said he would. The breaker on our kitchen lights popped and remained out the entire time. He did some testing and discussed different scenarios. He swapped out the breaker switch for us. He was very explicit, like we have 30 days where if we noticed other issues with it or if it happens again, we can go back through the portal or contact him and let him know. He was very helpful, polite, and chill. He did his job and did it well.

My heat and my air were not working and the tech got it to work. Everything's working awesome. I love having American Home Shield. I had problems with my water heater in 2021 and the tech came out and couldn't fix it and they had to replace it. AHS is very well worth my $72 a month that I pay. It is great. My daughter just bought a house and I told her about it. I said that she needs to get it.

I have several doors with a knob lock and deadbolt. The deadbolt is a KW10, and the lock is a different type of key. The previous tech said that he rekeyed them all, but in reality, he only changed the whole lock mechanism from a KW12 to match the KW1 that matches the deadbolt. In his paperwork, he said that he rekeyed everything, but he didn't actually touch the deadbolt. He also asked my fiancée for help finding something near his van, which I found a little odd and unprofessional. I had an issue getting another tech out there to make those knobs with locks the same key as the deadbolt. Finally figured out how to get another tech out there without having to pay the $85 fee. Then he rekeyed the other deadbolt making them match which resolved the issue. That second tech did a great job. In and out in 5 or 10 minutes. He rekeyed the other deadbolt in the garage to match the front door, which worked well enough for me.

We like AHS a lot. We had it at our last home and continue to use it here at this house. It's been really good. They recently sent us a deal about getting the AC checked for 75 bucks. But I didn't know who they were gonna use. I was like, “I don't know if I wanna just do that when I don't know who's gonna be coming.” I wanna make sure it's a good company, but I couldn't figure out how to find that out. But we've been able to use American Home Shield and get things fixed like our microwave, dishwasher, refrigerator and dryer. Our daughter just bought a home and we told her she should get AHS.

American Home Shield has been reliable, timely, and cost-effective. I had a free service where techs came out and checked the furnace and the AC unit. They let me know where I stand with my unit and they gave me recommendations. I have the AC unit checked every year. Previously, I had a hot water unit checked and it was just the pilot light that was out, so the techs lit that. I also had the dryer checked before I bought a new one. I haven't had a problem with anything that wasn’t covered thus far.

The dishwasher kept stopping before the cycle was over. Eagle Eye came out the first time, tried to take care of it, and replaced something. The second time, they tried to take care of it, too. They were just here for the third time, and we're gonna have to call them back. So, it’s gonna be the fourth time. It’s actually the fifth time we've had the dishwasher serviced, but I'm not sure if American Home Shield has to replace it at this point. Sometimes, it takes a really long time to get ahold of somebody at American Home Shield. The biggest frustration probably is that you're sitting on hold and waiting for somebody.

I get things fixed right away with AHS. My garage door wouldn't open and shut. The techs fixed it in no time at all. They were really nice.

AHS is easy to use. The tech that came out for my AC was great, friendly, texted me in advance and showed up when he said he would. He was in and out in 20 minutes.

I reached out to them and they booked me for an appointment to have my AC checked. The tech was very knowledgeable. He was able to answer all my questions. My major expectation was before the summer started, I should have checked my AC, how the things are, what has been installed, what is there and what is not. The tech told me everything about what was there and how the condition is. I also had some questions regarding my thermostat. He gave me all the examples to explain to me. That was a wonderful experience. I will definitely recommend AHS.

My garbage disposal was cracked and leaking, and the repair guys were very timely and professional. They even left me their business card and told me they will be tied to my account. I loved them. The repair guy took me under the garbage disposal and gave me a quick education lesson. He ended up replacing it. I like that by having a home warranty, I don’t have to figure out whether or not somebody is going to be a good service provider. I’ve had two so far and they were both professional. They showed up when they were supposed to. I actually have no problems with American Home Shield and I see why my mother suggested them.

This year, we have had our refrigerator worked on three times, replaced our dishwasher as well as our microwave and the circuit board in our oven. We had to have the air conditioner dealt with and four times with the plumber. So the warranty was definitely worth having. It’s peace of mind. In the most recent time that 4M Plumbing came out, the toilet overflowed and we weren't sure if it was completely clogged but they realized it was cracked. They ended up having to replace the toilet and do some plans. It was groovy. We recommend American Home Shield and we plan to renew it.

There was a small leak in the vent over one of our bedroom and bathrooms. I requested service by phone, talked to a person and it was very nice. Somebody then came out the second day and the service had been good. However, we don't know yet if it's fixed because we have to wait for rain. We had to have some work done too. I had to fix the ceiling first then paint it to see if there are any more leaks.

I just bought this house, and the Nest thermostat was not corresponding correctly. When I needed heat on for that initial night that I spent in the house, it was extremely cold. It would not register properly because it wasn't calibrated properly for our new system. I had to call American Home Shield and a gentleman came out and calibrated everything. He also checked everything thoroughly and gave me a detailed walkthrough of how to operate the Nest thermostat. Because I had never seen one of these before. The man was excellent, and I wrote something about the service company back to American Home Shield. I appreciated him very much. As a matter of fact, I would recommend him highly to everyone.

AHS's website is easy and friendly and I don't say that about a lot of websites. Every time I submitted a claim, I always got a phone call the next day. Typically, the technician would call me and we'd talk about the problem. He would show up with the parts and they'd be in and out in 20 minutes. But I have a claim in and this is the first time I'm in waiting and in limbo. I have a little leak in my utility room roof and AHS is having a difficult time finding a contractor. I finally got an email that said they found one and he would call me the next day. Other than that, as far as the electrical and appliances, AHS has been exceptional.

I was having problems with my wiring in my sunroom and Advent came out and determined what the problem was. It was a loose wire. They fixed it and it probably didn't take 30 minutes. It was great. Several years ago, I had a problem at Christmas time with my heater and I kept getting the runaround to get it repaired. American Home Shield would say that the vendor needed to take care of it and the vendor kept saying that it was American Home Shield. I sent a message to the president of the company, explaining what was going on. He had his secretary call and they took care of the problem pronto. I appreciated that. I have gotten Green Tree a couple of times and they're a little bit slow about taking care of the problem. I don't know if they're overstretched or what the problem is but that’s the only issue that I've had. With AHS, I like the convenience of having one number to call to take care of any problem I've got.

I've had American Home Shield for 20 years or longer and they take care of everything. However, some of the times, I haven't been too happy with the people they've sent out. Some of the companies don't know what they're doing and try to rip you off. But this last person they sent was the best I've ever had. I had a water heater issue then I had an issue in one of my bathrooms with a toilet and a shower that was leaking. The plumber knew exactly what to do. I would recommend him highly to anybody.

I was very pleased with how everything went. We had a water heater that wasn't working and JC Plumbing was my contractor. They came early and took care of the issue. They seemed to know what they were doing and they were quick. The water heater has been working since. But what I like the best about the whole thing was how easy it was to file the claim. I just pulled up my account, clicked request service, and it was pretty much it. I like the simplicity of the whole thing very much.

I've made one claim so far, and the people came within a couple of hours and diagnosed my issue. They got the initial issue completed that first day, then they came back and did the extra service. So far, American Home Shield’s service has been efficient for me.

My experience with American Home Shield seems very good. Also, my recent service was very good. The contractor was excellent.

I've had a year of service twice with AHS and I was quite happy. Their contractor Doctor Cool came four times. Once was for a preseason checkup and nothing was wrong with my air conditioning unit. The experience wasn't bad.

The toilet in my daughter's room was stopped up and we couldn't correct the situation so we called American Home Shield. A guy came out and unstopped the toilet. He used that snake to do that. With regard to mannerism and professionalism, he was excellent. Everything's fine now. I have had two horrible experiences with American Home Shield in the past but they corrected that. I dropped them at one point and got back on. They have gotten rid of those terrible contractors and have provided me with better contractors. I would recommend them highly now. They have upped the service so I haven't had any more issues.

A contractor came out the next day after I did a claim for my AC that had stopped cooling. The repair took about 45 minutes.

We've had good luck with American Home Shield. We've had to use them several times for little things over the past almost two years and our issues have always been resolved and we've been happy with the results. We had a ceiling fan replaced upstairs. It had a bad fan motor and it was tripping the breaker. There was some miscommunication between the contractor and my husband when they came out to repair. So, there was some back and forth about repairing the fan. American Home Shield really stayed on top of it and called me. Once we figured out what the issue was, they called me every day to make sure that the contractor was in touch with me and that they were setting appointments and were getting it done. They stayed in touch every day until the day after it was completed and made sure that we were getting done with what we needed.

Using their site was easy enough. The tech was really good at what he did. He fixed our appliance issue after he ordered the parts. AHS is pretty good since I've had it. There's only been one hiccup and it was resolved.

Something was broken in my toilet. The contractor explained the problem, fixed it and cleaned up behind themselves. I don’t use American Home Shield extremely often, but it's been fine. I recommended it to my best friend already. The only thing is that my address is incorrect. I tried to correct it and it is correct on my profile, but not at the top.

The AC wasn't cooling very well. So, I thought I’d just do like a tune-up on it. I paid for the pre-season tune-up that American Home Shield offers. The tech who came was great. Apparently, we had never had our coils cleaned. So, they couldn't do the pre-season tune-up. I had to do another claim with American Home Shield to get my coils cleaned because that was why it wasn’t cooling. The AC is working fine now. Having the warranty really saves a lot of out-of-pocket money.

When something breaks down, AHS, most of the time, will repair it or replace it. When I submit a claim, the techs usually respond within a few hours, sometimes very quickly, within an hour. The tech that came out for the repair of my cooktop was a good guy. He tried a couple of different things, but didn't work. It was not repairable. We also had a claim for a dishwasher. But it took a while for them to diagnose it and attempt to repair it.

The contractor came out to fix the dryer. The thing wasn't working well because of just making a lot of noises. We thought something was wrong with it. So, I decided to call because I had the plan. I got in touch with the American Home Shield customer service. The whole thing was done online. I didn't have to talk to anybody. It's simple. Just go online, tell what's going on, request the service that I needed.

I am beyond disappointed with American Home Shield (AHS) if I could leave 0 stars I would. I had an issue with my water heater in March and the issue was not resolved until May. Since American Home Shield uses third party contractors, they seem to have contracts with each other and take advantage of clients by coming to your home and guesstimating what the issue is without any tools, nor visible proof of what is going on, adding issues that are not there without evidence, wanting to charge more for additional services.

I purchased a home warranty from American Home Shield when I purchased my house last year. My water heater went out and they won't resolve the issue. The contractor they hired never responded to calls from me or AHS and now I've been without hot water (with children) for a week with no resolution in sight. The manager at AHS won't return my calls, they've gone silent. This is a scam, do not purchase a home warranty from AHS, you are better off paying for the work out of pocket.

I have been waiting since March 17, 2022, for a contractor to be assigned to my claim for a broken hot water heater. I was charged a $100 fee on March 17, but still have not been assigned a contractor. The status shows as "pending assignment". Unfortunately, there are fewer and fewer contractors willing to work with this company. The very poor English speaking customer service agents only follow a written script when you call them. They refuse to let you speak to a supervisor, and they have no authority to allow you to find your own contractor. I couldn't go without hot water so I have since contacted a plumber on my own and paid for my own repairs of the water heater. I have been paying for this home warranty since 2018 and this is unacceptable!

The warranty typically pays. I had two hallway lights that were not working and needed to be replaced. Within three days, the techs were out. But they had to get authorization and it wasn't approved. So it’s a fix that I had to do myself. Other than that, service is good and they’re even more responsive. I appreciate that they're using a little more common sense. Before, I had to get an appointment, the repairman comes out, sees what the problem is and then I had to make another appointment. They're gonna have to order a part. Now, AHS gets specific information on what the problem is. I can even have a diagnostic call with a repairman before he comes out. I can also text him a picture of the make and model and if I have an idea of what the issue is, I can tell him that. They can try to get the part before they even come out.

Whenever one of my appliances break down, it's easier just picking up a phone and calling American Home Shield and putting in the service request. And whenever they schedule for someone to come out, they always do a good job. The dishwasher was leaking water and the tech from Albatross Appliance came out. It was in and out. The second time he came, he was very polite and was there to do the job. He also noticed that the top of the dishwasher constantly comes off. So, he screwed it down to prevent it from coming off.

The first time I used the service, I was gonna cancel it. The person who was assigned to me never responded. We went around three times where I kept calling back and then I would call American Home Shield. Then, I got referred to another company that ended up fixing the oven. But my next claim experience went better. The gentleman from Appliance Angels & Mechanicals who came to service the appliances was professional, thorough, and patient with me in all my million and one questions about the problems. He explained everything to me and he did an excellent job.

I took advantage of the email for somebody to come out and check the air conditioner. When I solicited that information, immediately, they set me up with somebody. Because I didn't get back to them to give them a date for the email, they sent me an email saying somebody was coming out the next day. They set up an appointment but I did not confirm it. I wasn't home and they charged me for it. It has been difficult with American Home Shield. Other than the person that sold me the policy, there has been no one else that I've communicated with effectively. There was a language barrier and we did not understand each other. It frustrated me to the point where I was about to cancel the policy. I also have a bill with Climate Masters. It was the $100 deductible that they said owe them. I sent them a check but the check bounced. When I realized that it was negligent and has gone to legal, it was 400 and something dollars.

American Home Shield had to resend the company back out to correct something. If I used American Home Shield before for an issue such as electrical and I had a good experience with that company, as a customer, I should be able to choose that company again to service me. But American Home Shield doesn't allow that. That's one of the big things that they should change.

Sears was sent by American Home Shield and they fixed my washer that was making a terrible noise and showed me what I was doing wrong on the dryer. Everything's been fine since. The tech was very cordial and friendly. I vacated the washroom because I didn't want him to feel crowded. When he was done, he put it all back together and caught up. He said, “I'm all done. Any questions?” I said, “No, sir. If you say it's done, I’m satisfied.” As far as American Home Shield, /i liked that they replied and did my service work. The people I talked to were also very friendly and polite to me. That means a lot to me when somebody takes interest in what I have to say, and then they do what they say they're going to do.

I had a leak in my AC. They were out here in two days. They were great and very thorough. It certainly pays off to have AHS because the repairs are so costly otherwise, plus you don't have to keep calling repair technicians trying to get the best deal. I definitely would recommend them.

Whitney Holding came out was for our water heater. On the website, there's a link that says, "File a claim" and I just went in and filled it in. And they asked if it was an appliance or whatever. I checked which one it was, and there's a drop-down for what the problem was and I just said it was not heating the water. It was very easy. We had gone down and lit the pilot because we had cold water. But the pilot would not stay lit. So, we had cold water again. That's when we had the contractor come out and there were some parts that had to be replaced. It's a brand-new water heater. It's only a year old. Whitney Holding put it in as well. So, the guy that came out this time said, "There's a five-year warranty on this." But what happened was he had to order the parts. So, we were without hot water for a few days.

Whenever I called American Home Shield to report that something stopped, they sent people to take care of It and made the appointment. So, I’m happy with that. The reps are very good and kind. They are responsible and has good timing. So, I’m satisfied.

When it rains real hard, there would be a drip in my main bathroom and 5 to 10 minutes later, another drip would come from the fan up in the ceiling. I talked to somebody about it and they said it sounded like it's an AC issue. A tech came out and said that it was not an HVAC issue but an electrical one. People came out for the electrical and they said it was an HVAC or a roof issue. A guy then came out and asked if I have a short ladder. He said he could go up and tell me exactly where it's leaking from. The issue I had with him was he had three different size ladders on the top of his van and he didn't even go out there to attempt to get one. Myers came and they said the tube wasn't inserted right.

I had a leak. High Priority came out and the tech was really knowledgeable.

I'm happy with American Home Shield. However, the amount of people that work through them is not very many so you don't have that many options if one’s busy. Last winter, I had to call three different repair people that were hooked up. The first one they recommended couldn't get to me and so was the second one. Finally the third one could. Recently, Frank's Appliance came out for our dryer heating element. The dryer would heat but wouldn't stay running for very long. My only issue on this claim is it took a month to get the part.

There was a problem with my blow fan. American Home Shield got Breeze HVAC to come out here. The claims process was easy but it took them a long time to get to it. But the techs were very nice, respectful, and professional.