American Home Shield Reviews

The service with American Home Shield has been very good. I called them for my dryer and paid my money, and they had somebody out within a couple days. The tech needed to order a part and it was all fixed within weeks. I was very happy about that. A couple years ago, I also used AHS for some plumbing issues. Having them saves me money. I could be wrong, but it seems like it. At least I don't have a big chunk at one time.

AHS responds quickly and they're really transparent on prizing. The tech checked my refrigerator, washer and dryer. He got my washer-dryer working and he fixed something in my fridge that wasn't working properly.

I have everything in my house covered. So when I have a claim, I just have to pay that one little fee and they come out and fix it. I've had very nice technicians. AHS is a great thing to have and I tell everybody about it.

Our icemaker wasn't working and the sensor was out. The contractor was fantastic. The issue was the sensor switch for the ice maker. This warranty was a good deal. If anything goes wrong, just paying the base price of $80 would be worth it because almost anything you would have to pay for would be much more than that. It's a fantastic deal especially if you have things that are not brand-new. In the past, when we didn't have AHS, it seemed like we were taken advantage of.

I ordered a furnace tune-up online and the webpage was very friendly. Everything was fine.

American Home Shield works great for me. They are quick to respond. The accessibility being that they're available on weekends is great, too. Anything that's a problem the tenant complains about, I can call American Home Shield and it gets taken care of. I wish it wasn't as expensive as it was, but it is what it is. All in all, I'm satisfied.

A plumber came for a leak in the tub. They were fine. I didn't have any issues.

De Hart redid our bathtub and fixed a leaking pipe in the basement. They did it quickly. American Home Shield is pretty expeditious when you put in a service ticket. But I don't like that when you call in on a service, American Home Shield collects the payment before they let you talk to anybody.

We've only had to use American Home Shield a couple times, but I really liked the cost and response time for the annual pre-check for my furnace. The service provider was out here within a few days, and they came on our schedule. I wasn't home at the time, but my wife said it was very quick and thorough. The only real issue I put in my survey result was they didn't leave any type of inspection document with me. They didn't tell me what they did or what they recommend I do, if anything, to improve.

Initially noticed my freezer not working. Everything started to melt. Two days prior to that, my icemaker stopped working. I didn't put it together that probably my freezer wasn't working until it was too late, and started paying attention to my refrigerator. It wouldn't get any colder than 45 for the whole thing. So, I called American Home Shield to have a contractor come out. Watkins came out a few days later. He added Freon and another part. And he said by 24 hours, it would be cold. But by 10:00 PM that night, I put a glass of water in it and kept checking the temperature of the water, nothing froze in the freezer, and the temperature was still between 44 and 49. I thought depended on how wide I'd open it and tried to figure it out.

I wasn't happy with my home warranty provider so I ended up switching to American Home Shield. I liked them a lot better so when it was time to cover our new home, I didn't call anybody except American Home Shield. I recently filed a claim for my washer that wasn't spinning out and draining completely. The process was a lot better than it was when I had American Home Shield first. This time, they gave me a link to click if I needed to get in touch with the company. It also gave me the appointment time. It gave me two windows to choose from. I chose the window that was more convenient for me, and a repairman showed up within that timeframe. He was very professional and pleasant. I was very satisfied. However, I was confused about the price that it charged me 'cause I thought I had a $75 deductible. Evidently, it's $125 now. But I would recommend others to get American Home Shield. It pays for itself in the long run.

I would recommend AHS. They've done what they said they’d do. They fixed our appliances when they’ve broken down. However, for our refrigerator, to get the parts in and for Sears to fix, it took three weeks. Maybe they could fix problems faster.

The faucet in my kitchen was leaking. I didn't know it was leaking on the bottom. But when the tech came out to check, he said it was leaking. I couldn't turn off my water. It just kept dripping. So they said I need to replace my whole faucet. He ordered it and it came. I called them back and they came out and replaced it this morning. The tech was very good. American Home Shield is very good for me. Every time I call them, everybody has been so friendly and helpful.

I'm not that happy with the service, but still, I would recommend American Home Shield. It’s just some of the contractors they use. Matlock Rooter Services took forever with my water heater, and I had to call them several times. The people who just do a maintenance check on my heating unit come out and contact me immediately, but with this one, when they came out the first time, it took them a couple of days to get back in touch with me. That bothered me. Also, they tried to fix something that should have been replaced, and now I've been without a water heater for almost a week and a half.

The tech wasn't sure exactly what the problem was. But he came in, looked at the stovetop, and saw a crack. He got all the information he needed for the research of parts availability. I was told that someone would get back to me as quick as possible. When he did the following day, he told me that parts were not available. But I saw on American Home Shield that the case was closed. But nothing was repaired or replaced. When I called back, they said they were looking into it regarding replacements right now. They were supposed to get back to me last Friday. But there's no information back. So I called in four times so far. This has been going back and forth now for the last three weeks. They're all polite and helpful, but they always have the same response. The last four weeks were very frustrating. But normally, American Home Shield is a really, really good company. They are very quick and responsive.

A friend of mine had a warranty company and she really liked it. I researched them all and American Home Shield was the easiest to get signed up with. We've had American Home Shield for four years now, and I have really enjoyed their service. It's very easy to submit a claim. When the element on my dryer went out, the guy they sent was wonderful. He let me know when he was gonna be here, came on time, and explained the process. He was very helpful too. He replaced the element and I paid extra for him to do the cleaning maintenance. The home warranty is something that I never thought I would want or have, but the ease and convenience has been beneficial. However, I have an exception to that, because we got our air conditioner totally replaced. That's not cheap, and American Home Shield didn't pay for all of it because it was older. We got a discount though. In the long run, I still would recommend the company.

One faucet had broken off and the drain was clogged. B-N-K Plumbing replaced the faucet and the plug for the drain and they also unclogged the drain. But I have long hair and I reclogged the drain so they came out and unclogged it again. They showed me how to take it off to unclog my own drain. B-N-K Plumbing was professional and personable. They did a good job and they cleaned up behind themselves.

CNR did our furnace and they were good. But they were supposed to get in touch with us and they didn't. I would call them and they were like, “You know, good luck if you leave a message, text us.” That was really weird but I texted them and they never got back in touch. However, we did get an email from them the next day confirming an appointment time, which was great. Then, they came out and the guy discovered that there was an issue with the furnace and they ordered the parts. I didn't hear from them again for over a week. I texted them and that's when they came out with our part and fixed it.

The people who installed the new refrigerator left a leaky line and after they left, I called the American Home Shield number. The rep kept asking if it was a plumbing problem and I said that it was but it was because of the installation. Finally, I told them to just send the plumber out. I'm waiting on a plumber to come to fix that, which I had to make a secondary claim through American Home Shield and pay for it again, which is aggravating. The agent that I talked to told me I had to. Still, AHS is probably worth it.

Aladdin's Plumbing came out for a very slow shower drain, and within a short time, it was slow again. I was a little disappointed that the first guy didn't point out to us that we had a hidden trap underneath our drains that was catching hair. We tried to put another drain on top, but nothing was being caught. The second guy opened it up and explained how to catch it. The guy who came out at first didn't even bother doing that. If the first guy had done his job right, we wouldn't have had to call them a second time.

I didn't have any power in either one of my bathrooms or the outlet and the tech put one of those things where you just push the button and it resets. I've heard a lot of people having bad remarks about American Home Shield lately. The people that I heard that were having issues had a refrigerator or a washer or dryer, and it was taking them forever. It may have taken a couple of visits for the contractor to get mine fixed, but AHS ultimately replaced my dryer. They have done good by me. They've been out for any other thing I've had issues with and I'm happy so far. Everything that's been done for me has been awesome.

The microwave lost power. It's a GE appliance. They sent a person from GE to repair it, but it was irreparable. It needed a magnetron. They calculated that it was cheaper to replace it than to repair it. The people who delivered the new microwave on behalf of American Home Shield were supposed to install it. They looked at it and said they couldn't install it. It was not gonna fit. I knew it was gonna fit because I was very careful about the size I chose. But for some reason, they didn't want to do it. I told American Home Shield and they sent out Zoriks. Zoriks installed it without any problem. They were very good. I'm glad I got a new microwave at no cost under my agreement with American Home Shield. But it's wasteful in today's world when you're trying not to have so much trash and not to throw so many things away. This is a big object. I tried to convince Zoriks to take it, fix it and keep it, but they said, "We don't do that."

The oven would not work. Affordable Appliance Repair came out and it was great. I would recommend AHS. They have excellent service.

We had a washing machine in one of the properties not working. The first company that American Home Shield contracted couldn't get out there for a month, so I had to call and see if we could find someone else. And they found someone quickly for us. They were willing to work with us. The contractor was out there within the week the claim was submitted. The first day they came out, they had to order parts.

I did my research and came to the conclusion that the best fit for our family was American Home Shield. Recently, they emailed me and said, "It's time for you to have your annual tune-up." They gave me the contractor's information. We set the appointment. They gave me a window. The company called me before they were an hour out. They got in, looked at everything, and was very thorough with the explanation of what was going on with our furnace. They were very professional. We had a claim a couple of days ago on our refrigerator. It couldn't be repaired. So, AHS sent us a Lowe's gift card for a set amount of money. We went to Lowe's and picked a new refrigerator.

A contractor is coming out on Monday for the yearly inspection for the furnace. I also submitted a claim to American Home Shield because the water wasn't going through the showerhead and it was easy dealing with the rep.

Patriot Plumbing came out because I had a leak in the meter box, and there was a small leak under the house. I like that all my stuff is covered with American Home Shield. I don't have to worry about having to dig through and find the certain professional I need for whatever goes wrong in my house. I just open up a service request and their contractor comes out and takes care of it for me.

We had an issue with our washer. We called AHS and the next day, the gentleman called us and asked what our issue was. We told him, then he came in and took care of it within 15 minutes. He brought a part that we needed and we had no issues at all. For minor repairs, having AHS gives us a peace of mind. We had a claim for the little icemaker that wasn't working, so the techs came in and fixed that. Then there was a little switch on our washing machine that wasn't working, and the techs came and replaced it.

I switched over to American Home Shield from a different warranty company, and they seemed to be very good because they have a wider network of repair employers. The cost seems a little higher than the competition, but the quality is very good. The other company couldn't get repair crews in. So, American Home Shield seems to be better at that. They recently sent Sears to repair an undercounter microwave. That was submitted last month and a part was ordered. When it came in, they worked on it this past week and fixed it. They were very good, friendly, courteous, clean, and helpful. So, I really appreciate them and like to have them back.

We received an email from American Home Shield that said, “Get your furnace cleaned. Here's a special $75. It's the time of the year to look at your furnace.” That email promotion that was sent from Bethesda called to schedule the check. The guy came out, checked and said, “Your furnace needs cleaning. It’s gonna cost $189.” And we said, “Okay. Yes. We wanna make sure the furnace is in good shape, so let's go ahead and schedule the cleaning.” They came out and did the cleaning this week. The guy spent a good amount of time, so he did a thorough cleaning. We were pleased with that. I've been satisfied with the service. You should consider home warranty service. You should give it a try.

I wasn't sure if it was electrical or the water pump. Everything else was getting power on that wall except for a little jump box. It's almost like an AC disconnect but they have it for water heaters as well. It didn't have the fuses in it. So I knew there was something there that I couldn't quite put my finger on. But when I was trying to pick electrical, the selections at American Home Shield’s website were not what I was trying to get fixed. So, I ended up picking the water heater because it was the electrical attached to the water heater. But it turned out to be some fuses in the electrical box. The tech told me that it wasn't going to be something that they could service. He recommended that I check the electrical. But I already fixed it.

There was a fan motor that was going out. So, on the refrigerator side and the freezer side, three-quarters of the way down were cooling, but the upper part was not. On the freezer side, things are thawed out. I was getting chunky milk. The tech explained to me it was because of the way it circulates and that was why it was only cooling three-quarters of the way down. So, he replaced the fan motor. He educated me. He was quick, he was neat, in and out, and he was very knowledgeable. He was able to identify exactly what the problem was based on the symptoms that it presented. I have an online account with American Home Shield, and I went in and put what my problem was and what I needed, and everything was done online. They came back and said, “Okay, here's the appointment with a GE Appliance person.” I paid the $107. I've had no problems with American Home Shield.

We've had the service for a couple of years, and the price of the monthly premium has gone up quite a bit since we started in 2017. American Home Shield raised, more or less, 50% a year ago, and we've had a couple of difficult problems as well. We had one with our furnace that got resolved, thankfully. It took a bunch of visits because the repair man kept trying different things and that wasn’t it, but eventually he figured it out. That was all right. Also, our house has been undergoing some renovations, mainly in the bathroom, and we’ve had multiple appliances go bad on us in the past eight weeks, so we've been calling and using the service frequently. We had the microwave worked on, and they have to come back and do something else. We had the washing machine worked on too.

AHS has been tremendous in helping us out. Every time we call, the vendors come here and take care of us in a timely manner. They communicate and the turnaround is very quick.

I had a dryer issue where the roller things had worn out. The techs were right on time, very efficient, and provided very clean work. I was really happy with them. The issue with the rollers is gone now but we've discovered two days later that the dryer is not drying. So, I called Buster’s Appliance yesterday and they said, because it's technically either warranty or a new claim, I had to go through AHS.

Water was dripping down into the garage from the upstairs bathroom. The techs were friendly and thorough. They sealed the faucets. The peace of mind is well worth the monthly cost of AHS.

My dishwasher went out. We had to wait for parts but the tech was pretty quick. We encourage AHS for the convenience and the protection of what's in your home.

I've had good service every time somebody has come out, especially this last time with my plumbing. Veteran Plumbing had to change the seal out in one of my toilets. Then he had a couple of other smaller plumbing jobs where I had to have a hose put back on the kitchen sink. But he did everything he was supposed to do. He was really personable and professional. We were very happy with him. Also, everything's been working out okay so far with AHS.

We smelled a burning smell so I called American Home Shield. They expedited the call and had somebody out in a very short period of time. The electrician showed the problem to us. There was a box inside the wall that was cracked and another plug was sparking. He changed that box out and the outlets. He was a very nice man. We got lucky with him. I've had other vendors where I couldn't figure out why American Home Shield would have them. Also, it's hard to understand why the cost keeps going up every year. That does not make me happy.

A repairman came for the door that wouldn't stay up. He was swift and professional. He walked in and looked at it without touching it. He told me it was a broken spring. It was fixed five minutes later. We had also filed a claim for a slab leak. The experience was horrible. That was our second slab leak. The first time, we did not file it on the home warranty. We paid it out of pocket to get it repaired. But the second time, it caused more damage. We decided to call American Home Shield. It was a lot of back and forth. There was no communication. They just sent a check. We had to call to ask what the check was for. It was not covering everything that needed to be covered. They sent us 1,600, and we still had to come out of pocket 2,500 bucks.

Whenever an appliance of mine goes out, I call American Home Shield and they always send someone out. The repair on my AC went very well. The repairman was on time. He took care of whatever needed to be taken care of the same day.

I had American Home Shield with several properties. I went to Choice Home Warranty, but I couldn't beat the service I got with American Home Shield. They understand that my mother is 91 years old and when she has a problem, they get right on it because she lives partly by herself. From the hot water heater to any other appliances I've called them for, I highly recommend them. They do a standout job because they realize they're dealing with senior citizens and they don't want them to have to wait. My mother would’ve sat in a cold house if American Home Shield hadn’t sent a technician out to resolve a problem last winter.

American Home Shield tends to be quick. They have covered most of the things that we have called about. There could be more transparency in terms of what they cover upfront. Like we had an issue in our other house with like our faucet was not working, and because it was not installed correctly, originally, they wouldn't cover it, which seemed strange. So, little things like that have been annoying, but we're still customers so it's not enough for us to change services. We are satisfied.

Advanced Heating and Air came out about a month ago, originally, to fix our air conditioning. Last week, they came out ‘cause the heat wasn't working. They had to order a part. They have to fix the air conditioning and heating still. We've been without heat for about a week and a half now. Supposedly, they have it scheduled for the 17th. But Advanced Heating and Air said that if they got the part in sooner, they would come out sooner. I called them this morning and the girl said she would call over to wherever they keep it to see if they got the part and she'll call me back. I'm still waiting to hear back from her.

The tech who came for the rekey did a great job. It was awesome. Everything's been great with American Home Shield.

Coastline Appliance came out and checked my refrigerator. It was the fan motor, the compressor was shorting out, and a third issue. The repairman was very thorough. Other people had been coming out and telling me nothing was wrong with my refrigerator. I knew something was wrong with it 'cause it wasn't getting cold enough. I was losing my food. When Coastline Appliance came out, the repairman went over everything and checked it all again. The other people didn't do half the stuff he did. The lady before Coastline Appliance told me over the phone something was about to happen and it hadn't happened yet. But they never came back and closed it. It started getting worse. I called back to have someone else come out again. That was when American Home Shield sent out Coastline Appliance 'cause I didn't want either one of the other two that came twice on both with each time.

I had a couple of furnaces in my house maintained, and one needed a condenser. So I'm happy that we caught that. The technician was terrific. His name was Scott and he really went over and beyond what he really needed to do. He definitely saved me some trips. He is the guy I would call for anything from now on. I've never had a home warranty before. But so far, I'm liking this whole thing with American Home Shield.

The service was okay. Everything was quick. The contractor took care of it very good. I'm happy with the service and timing. I'm happy with American Home Shield, except the price goes up every year.

Solutions Plumbing came out for the garbage disposal, and they were excellent. The vendors with American Home Shield have always been good. However their customer service is infuriating. Getting through to someone that can articulate themselves or understand where I'm going instead of getting the runaround has been very frustrating.

I like the service that American Home Shield does. My experience has been somewhat mixed. I raised service requests ever since we’ve been in the house. AHS has different contractors tied up with their company, and the same company came out, and they were slacking. They said it's a preexisting condition. I had to work with someone, and AHS had to send someone back in again but I was going with the problem for the next one week until someone actually was able to come back and reinspect it and take care of it right after that. It was a small fix, but the guys could not take care of it. I like the way that people were addressed though.

The dishwasher had an issue. I sent in a service request to AHS and the process was good. The tech was out here within a week and that guy was awesome. Having AHS gives me a sense of security and saves me money. The cost is awesome, too. Through them, the techs would come out, do the work, and leave. They're very professional and very quick. But sometimes they don't call me back as quick as I would like to schedule the appointment and to have them do the job.

I don't like the way AHS does things. They went up homeowners from 600 and some dollars to 900 and I'm having to pay $100 every time somebody comes. I was paying them $81 but they went up again. I don't think I can afford that. They have increased every year but this year, it's ridiculous. I'm not satisfied with the prices.

Overall, I've been very satisfied with American Home Shield. The people that they have sent are polite, courteous, and very clean and professional. They resolved the problem with the icemaker in my refrigerator. I also had them out for my oven and my air conditioner. I have always followed up on whoever was coming to make sure that they had been notified by American Home Shield to make sure they were coming and qualified to do the work necessary.

The toilet was running continually. I called in a service request through the automated system of AHS and the process was very streamlined. Then, the tech who came out fixed the issue. I've interacted with him last year when he fixed a sink upstairs and I had him independently replace a water heater for ourselves without American Home Shield. He does an outstanding and professional job. Also, there was another company that had been sent out by American Home Shield and I refused to let them come out because they caused damage to my home

We have two air conditioners on our house because we have a long house. The one on the east side of the house was making a loud noise. I knew something was wrong because it never makes that noise. That was when I called American Home Shield and said, "The air conditioner on the west side of the house is making a large noise." The tech came from Gibson Air. And he told us what made the noise was something that was broken. It was broken in the condenser. And he needed to order a part. The air conditioner is working, cooling the house somewhat, but making that loud noise. I dealt with the loud noise. It's going to be fixed. And when the tech got the part, he came and put it in.

So far service has been good and I'm having more issues with the tech people that they are sending out. We're having an electric problem right now with a refrigerator but they're taking care of it. We also have a washer problem. The experience with the techs was good until I checked the product itself. The tech changed the part he was going to do. When I threw in a load of wash, the pressure was great but when I came back, there was water all over my laundry. I had to jump on the dryer to look where the water was coming from and I saw it dripping off the back of the washer. But they're coming back to fix that which is good news.

I have bought an older house, and the dishwasher quit working. The people that owned the house before me had put a single edge razor blade in there and it got caught up in the pump. And the pump gave out. The plumber said that was the weirdest thing he has seen. He was on time, and fixed it fast. Thank God, he wore an extra-long T-shirt so I didn't have to look at butt crack. I appreciate that. I've had to tell some guys to pull their pants up. I had a couple other questions about other appliances that he knew how to work on, so I asked him some questions. And he was very happy to answer them. He was very good. I liked his attitude, his professionalism, and his willingness to answer questions.

The reps I worked with were prompt, courteous, and professional. I had outlets that were in the wall but not connected then I had one that had a short in it. Haney Electric came out and they were great. They called the very same day I put my claim in with AHS and the tech was out the next day. He fixed everything and went a little beyond what he was supposed to do. He went through each and every circuit and electric box to make sure there were no more shorts in them. He also explained what he was doing with this little machine that he would stick in the wall.

In one of our walls in the kitchen behind the sink the outlet, the lights, and the garbage disposal went out. So, we were looking for an electrician to come out and check it out. We submitted a claim with AHS and the tech came out in day, which was quick. He was on time and he finished in about 30 minutes. It was a pretty easy fix and he gave me an explanation of what he thought went wrong. Earlier in September, the blower on our AC went out. We were in a heatwave at the time and the service was not as quick as this last one. The techs came out to evaluate, then they had to reschedule and come back out. They had to order parts, then they ordered the wrong part. Finally, they got it fixed in two weeks. But the temperature was in triple digits and that was brutal. Other than that, it would be helpful i there's a quick reference that on my profile on the AHS website to look and check what is covered by my warranty.

With American Home Shield, you get somebody good, and you get somebody bad. One person fixed a problem that we had but was difficult to work with. Another person was impossible to work with. Recently, we had a toilet that was overrunning with water. That ended up being fairly easy to fix. But the bigger thing was that person stayed for quite a while. I had a lot of questions about other things that he wasn't supposed to be fixing. I appreciated that.

When we first got in our house, everything was working fine. But all of a sudden, we had no heat, and nothing would work at all. I initially called American Home Shield to get a repair person out and asked where they would be coming from. Had I not asked that we would have been delayed with no air conditioning at all because the people they assigned were four hours away. We went back and forth until we found somebody local.

I needed a toilet fixed and something was wrong with my air conditioner. The people came out the next day and resolved it both then. American Home Shield gives me peace of mind that if a disaster happens, I have some coverage.

American Home Shield is a great company to have and provided a good, affordable coverage. Their coverage packages were exactly what we needed for the house. My washing machine started making this grinding noise when it washes the clothes. So, I called AHS and they sent a contractor out. It was four days before they could get out here. But once they were out here, it took the guy 20 minutes and he had it fixed. He knew within a second of looking at the washer exactly what was wrong, had a part fixed. Everything was repaired and it was good to go. He was very professional and quick at getting the job done. He was hard to understand, but that has nothing to do with what he did.

My dishwasher was broken and the claims process went smoothly. Also, the tech who came out was awesome, very professional, and nice. They resolved the issue that day.

American Home Shield is terrible at giving the credits back. Once the money is in their pocket, it's in their pocket. I ordered a service, I canceled it and never got the credit back. It was one and a half year almost and I just gave up on it. But I just used AHS last month and they took care of stuff. They have this call center guys from somewhere else in the world though and it's a pain to get ahold of them on the phone. The normal wait time is three hours. AHS used to have online chat but they removed it. Everything for them is set up online so they don't expect that you could call, which I understand being in IT. But in general, they're good and I have no complaints about it.

I had a plumbing claim. But the faucet couldn't be repaired. So they took a picture of it, and then in about a week, they replaced it with the exact same faucet, and it worked perfectly ever since. They also fixed the leak in my bathroom in the tub. It was a cartridge and it was such a great deal because it was my $80 and the cartridge itself was 150. Also, I had to call American Home Shield for an electrical issue when a couple of the outlets stopped working. The contractor came out and fixed it and validated it. It's always very quick, too.

We've used American Home Shield several times, and it’s usually been satisfactory. I had to have a water heater replaced recently. It turned out the manufacturer warrantied the water heater, so I wasn't involved in that and neither was American Home Shield. The installation required some new parts and pieces furnished by the plumber. That wasn't covered, and so I paid for that. Then a door had to be removed and replaced in order to replace the water heater. I paid for that, too.

AHS has been good, so far. The recent experience I had was with a dishwasher. It didn't get any power to it. I submitted a claim with them. They got me hooked up with someone that day to make arrangements. It was an appointment for the following week. The contractor came out, reviewed it, saw that it needed a new part, and ordered the new part. AHS covered it so all I had to pay was that initial fee. The contractor came out and took care of it. It worked out well. I have also used AHS for my HVAC system as well my garbage disposal. I had great experiences each time. I have easy access to contractors and good coverage for anything that needs to be replaced or fixed. AHS has good and very knowledgeable contractors that come out. They are timely too.

The American Home Shield rep offered the rekeying service to me in the course of upgrading my contract. The tech was quick. Everything went well.

My refrigerator wasn't cooling. The tech was very nice. He replaced the motherboard and everything was done in one day. He advised me to let my refrigerator run for 24 hours. I did and it's working fine. AHS has delivered on their promise. If the appliance that are covered under warranty are broken, they fix them. I'm satisfied with the way the do business but the cost could be better. Other than that, I would recommend them.

My husband called me. The heater was not working. I was at work and it was 11:00 at night. I went online and did the claim. That's what I like because nobody was gonna be open at 11:00 at night. The technician who came was amazing. He tested everything in a couple of different ways. He was so thorough. I was impressed. It was a positive experience. We were so happy.

I have a Jacuzzi tub in our master bath that was not working. We thought it was a plumbing issue so American Home Shield sent a plumber first. Then we found out it was electrical, so the plumber sent it back to Home Shield and said, “Look. It's electrical. There's no power getting into it.” So the electrician came and he went above and beyond. He went up in the attic, and he traced a wire and everything was right back down. Also, he sold me on a product that was really good. It's called a whole home surge protector that are required in newer homes now. We got that put in so I'm very happy with that. He educated us about it before I purchased it. He was very good. I liked him a lot. Everything went so smooth with the claim. It was unbelievable.

When I put in the claim for the ice maker, American Home Shield assigned it to a company and I was so disappointed. They fixed it for not even a week and it went broken again. They told me the 90 days warranty for labor and part. But when I called them back, nobody answered. For three weeks, nobody answered. So I called back American Home Shield again and they tried to contact them. They called and emailed them, but nobody answered. So they set me up with a new guy. His name was Joey and he was awesome. The ice maker wasn't working and he tried many different ways. He took over his time and his way to be sure it was working. Then, he ordered a part and replaced it inside the freezer. He came back again one more time and adjusted the water level.

I was having problems with my oven and I called American Home Shield to make a claim. They quickly responded. The technician came out, detected the problem, ordered the part and came back a week later. He told us that it was the igniter which from time to time may burn out after a period of years. He was excellent, very professional and polite. AHS is a wonderful company. Everybody's very courteous and they take care of the problem whatever it is quickly and efficiently.

The claims submission process with my refrigerator and my dishwasher was absolutely fantastic. Everything was really good too. Everything was on time, and the units are working perfectly.

I got a pump that wasn't working and my filter selector valve was bad. I couldn't run my pump, and we've got water shooting out my filter. I called it in and the process was good. The repair person got the issue, but my claim is not complete and he has to come back. He didn’t put couplings on the the PVC pipe like it was previously. So, when I have to change my fan in that filter, I can just unscrew the couplings and change it. Right now, I gotta cut it and redo all the piping. He told me he was gonna contact American Home Shield and he was gonna come back and correct it.

We couldn't get any hot water. It would only last to fill the kitchen sink if that. We weren’t sure if it was the heating element or something was wrong but when we opened up where the water heater was, we noticed a whole bunch of water behind the water heater that we didn't see. And we had the house inspected and everything was perfectly fine. There were no issues. But basically, the whole thing was calcified on the inside. So the tech drained it and cleaned it out. He said that eventually, it will do it again. But it just depends.

We had a problem with the dishwasher. It wasn't cleaning properly. We called AHS and someone came, diagnosed, and then they came back and repaired it. I was satisfied.

A gentleman came out and fixed my air conditioner. He resolved it that day. He was quick and very respectful. I love American Home Shield. I would rather make the sacrifice and pay the monthly fee and get it done, instead of having to go out and buy where I can’t afford it like that, and have me in all kind of struggles after that.

I like not having to go out and find contractors to do work. I can just contact American Home Shield and they would send in a reputable contractor. And just having to pay the fee and not whatever the cost is of having the actual work done. Before the tech he came out, the water was fast drip to near poor. And the first time he left, it was a slow drip. That was when I contacted AHS to have them come back, and he resolved that issue on his second visit. Everything now is working. I'm having an issue with one contractor. It was on a call about my icemaker not dispensing ice. I've got the same response from the contractor. He said, “Don't put so much ice in it.” When I bought it, it worked with whatever amount of ice I had in it. My other experiences have been fine.

I have been using AHS for years (and was happy about it) but now it got terrible. If you are looking for a $100/month membership without the benefits of a home warranty... this is the one! Coverage is very tricky (they made money... for sure). When it's covered... it takes months to get repaired (from my experience with appliances). When it needs to be replaced: months to get your check. And when you want to cancel... they charge you a fee to make sure you never come back ($70).

The first guy that they sent out for the hot water heater was off his rocker. I had to throw him out of my house. I told American Home Shield not to ever send him again. That was when they sent out Whitney Holdings. It went fine. The second issue was the electrical and American Home Shield sent out the same guy that first came out for the hot water heater and he had no idea what he was doing. We had a different plumber come out. But they couldn't figure it out with the hot water heater. They were trying to say that all this work had to be done, and that we had modified the house, which we've never done.

The techs checked my clothes washer but that could not be fixed because it was a cosmetic issue, not a functional issue. But the service of AHS has been good. Everything's been fine.

I had a pipe break under the house and it leaked water. After sending the claim, the contractor was out there the next day. They were fantastic. The last time I called and I had a pipe break, whoever American Home Shield was going to call was going to take seven days to get out to me. So I had to call my own plumber and pay $450 to have that done. So I got a little upset with American Home Shield. But so far, they've been really good with me. I’m happy with them.

They make you jump through too many hoops to get to the source of what the problem is. They are not customer-service oriented. The process is never black and white and it's always one more entity into something else you have to pay because it's this or that.

My experience with Flash was fabulous. The tech was great. The garage door wasn't closing. My remote was not working. Contacting American Home Shield exceeded my expectation.

My recent claim with American Home Shield was for a house I own in Charlotte that my dad lives in, and the new unit was installed the day before we closed everything. The air conditioner was working fine, but the heat wasn't cutting on. So, I submitted the claim online. Somebody called me within 30 minutes. Had an appointment for the next day. He came out and met us at the house. Went in the attic. Was there for five minutes. The heat kicked on. It’s running great. And he just said everything was installed but it just hasn’t been cycled once or twice. He made sure it’s working. And he even checked all the components to make sure it’s a 2022 system, and he said it was. Everything was great. When our policy expires, I'd probably re-up or buy another one.

The claim submission process of AHS is really easy. They've got that streamlined. I had an electric socket go out in my garage recently. The techs that came out were great.

The coil in our compressor on the outside was out. It took about seven days to hear back and that was excessive. The contractor came and when the guy was leaving, he told me what was wrong and what needed to be replaced. Then they came back and told me the uncovered things. It's ridiculous with today's inflation. I signed the initial contract with American Home Shield 10 years ago. But today, you find out that they are only gonna pay $10 per pound on the Freon. They need to revisit that.

A contractor came out for the dishwasher that wasn't working well and the dryer that wasn't drying well. They had to order the parts then rescheduled to come back and fix it. They were perfect. American Home Shield is a great service.

I had a glass cooktop that American Home Shield had to work on and replace some parts in. Then I had a washing machine that we worked on from April until recently. After replacing all of the components inside of it and it still wouldn't work, they gave me a settlement to replace it. Overall, the service was good. It was frustrating, but that wasn't American Home Shield's fault. It was just the product we were dealing with. Considering the settlement that I got from my washer, American Home Shield is well worth the money. It's a little frustrating and it's a long drawn-out process because you have to go through them and the repair company and get the parts. But for the most part, it's been very good.

So far, service has been good. We've had our microwave and refrigerator fixed. Having AHS gives peace of mind knowing that if something goes wrong, they can fix it.

Electrical work was done. It had to do with my ceiling fan and the switch of the bulb in my room. It was good. The tech came on time, did his job, was professional and straight to the point. Initially, we said that we would work on replacing the entire switch. He said he would write a report. But when I looked at what he did after he left, I didn't think it was necessary. We'll keep using the switch. So, they need to do any other things. Everything is okay now. American Home Shield is good for me. I enjoy the service.

I've had bathroom fixes that would have cost me four grand if not for American Home Shield. Plumbers are so expensive. D&B Plumbing came out for a stopped up plumbing. They were excellent.

American Home Shield is quick and professional. There was no cold air coming out of the AC and it was running all the time. It took one visit and the ac now works better than it ever has. The vendors are very good. AHS is worth getting.

In the middle of a shower, the water will decrease and just completely stop. Then the plumber replaced the showerhead and did not fix it. I intend to call in American Home Shield and ask them to send a recall because it’s not fixed. Last year, I had the same problem, and the technician fixed it. But I like American Home Shield. They are pretty responsible. I had a claim a year ago for a toilet issue. They told me they will not fix it and gave me cash out.

The fan relay went out in our home. I submitted a claim with AHS on my phone, which wasn't hard at all, and the tech who came out was super. So far, it seems that everything is going pretty good.

Signing up with American Home Shield wasn’t difficult at all. So far, everything has been good. The microwave was going out and the tech replaced a switch. I went online to do the claim. The website could be better. I was looking for a phone number to call, and I had difficulty finding that.

AHS provided great service when the thermostat on my wall unit broke. I needed them to install a new one and the process was quick and smooth. Everything was done very timely and professionally.

When I had a plumbing issue, the tech that came out was very efficient and helpful.

I smelled fire up in my attic and there were alarms coming on. I called American Home Shield then their contractor came out. They were able to take care of me. They did a beautiful job. I have a brand new furnace now. American Home Shield covers most stuff and all I have to pay is $100. However, in a situation where one has to go without heat or air, AHS should compensate them for a hotel or have something in place toward housing.

I submitted a claim for my air conditioning. Max Cool Air Conditioning came out and they were professional. I've only had one problem with AHS and that was a couple of years ago. That was a contractor they were dealing with but that's not the same contractor they're using now.

I had a gasket that went out of my brand-new dishwasher. The tech was really good. It was great. I was very impressed. I've had American Home Shield for about four years and I like the fact that I just have to call up when I have a problem.

We had a garage door malfunction when the bracket holding the spring came loose. I couldn’t use the garage door. So I called American Home Shield to send the repair crew out, and it was fairly easy. The repair person spent about 12 minutes at my house. He did the repair, we shook hands, and off he went. Right now, the garage door is working fine.

If anything breaks, I don't have to look for a technician to come. Also when they send somebody, they send someone who is good and who will take care of my problem. Recently, we had a leak in a faucet and the showerhead. The plumbers came to replace them. They would have been able to come after two days but I was not available that day. So, we delayed the service for a few days so our schedules could match. But they were pretty quick with the response.

I had an issue with a tankless water heater. I called American Home Shield and spoke with a representative. I had two service calls on the same thing. One company that came out was fairly helpful. But the other one wasn't very helpful. The first technician that came out did everything possible to talk himself out of doing any troubleshooting on the unit. There was an obstruction in the vent hood on the unit and the only thing he did was point out everything that was installed wrong. So there were a couple of items that I tried to explain that he could troubleshoot. I understood that he was saying some of the things weren't up to code. But the issues that he could troubleshoot, he didn't do them.

I like being able to pay just $100 deductible to American Home Shield for somebody to come out. It hasn't been the best service, but it's better than having nothing at all. I just used it last week when the lights in my bed, my bathroom didn't work. They sent somebody out within 24 hours and the company they actually sent out this time was really good. They were in and out in 15 minutes and did a wonderful job. They were professional and knowledgeable. It's not always that way though. I had one company come out for my refrigerator six times, but what is convenient is just not having to search the web to look for different contractors when you can just contact AHS, and they'll find somebody.

My bathroom faucet is dripping. The technician came and he said it needs to be replaced and I'll hear back from him. It took a couple of days to get whatever he needs to get. But I haven't heard back from him. I've called American Home Shield. They are telling me they were supposed to get a report from them. They haven't received the report. I'm a little frustrated because when he came, the water wasn't dripping as much, but now, it’s dripping. But the technician was nice. He did what he needed to do. But American Home Shield needs to follow through. If they send somebody and they don't hear from them, they need to follow up versus me calling them and asking them what's going on.

I had Fidelity, and somebody recommended American Home Shield. I accepted and changed my plan. When I was making the plan, the lady told me, “It's the golden plan. You have everything.” I asked her for the platinum plan, and she said I didn't need it because I live in a condo and I don’t have a roof. She told me that everything was covered and I only have to put the $75 when I need something. I said, “Well, okay.” It's the same with Fidelity. Recently though, Starlight came out for my AC, and they want a lot of money fix it. I just want them to put Freon into the air conditioner and repair the issue with the condensation and take out the liquid. Starlight said that they want to do a lot of things and it costs around $6,000. It's too much money for me, and I cannot pay that. For $6,000, I can take another company and put another unit in. I want another company for a second opinion.

My first claim was for a cooktop range that they came out and replaced. Recently, we had an issue with our dryer. The contractor came out and they are in the process of repairing it and had to order parts. Now that the parts are in, they're going to be coming back out. So far, I've had a good experience.

I just used American Home Shield one time and it worked well. The garbage disposal was leaking and I went online, put in a claim and got a call back that the contractor would be there the next day, which was great, and they replaced the garbage disposal.

I've had really good and really bad results with American Home Shield. They're very responsive and quick. They also get somebody out to address the situation. But I don't get to pick who comes and sometimes the people they send are not very good. Recently, AHS put an email to their customers about upgrading old AC systems at a discount. I have an air conditioning system that's from 2000 so it's in their best interest and my best interest to have a more efficient and newer AC unit. The techs from Air Patrol were super nice and very knowledgeable. They gave a thorough explanation. Everything was great.

Every time I've needed the service, American Home Shield has come in handy. It's just the price goes up every four months or six months. There's a shift in what I pay every month and it could be on a yearly basis but I am pleased that when I need it, it's there for me. I had claims on my air conditioning and they had to do my washer twice. I had them come out for my stove, my oven, and water heater. They saved me probably in the ballpark of $8,000 on different things. There were some things that could not be fixed, and they gave me the go-ahead to shop for a replacement. So, it helped a lot. Everybody that has come out was very professional. They get here and get the job done. If they have to order a part, we get that taken care of pretty quickly.

Something made a noise in the dishwasher. The tech came out and checked it. He was fantastic. I learned many things about how to use the dishwasher more efficiently and better. He ran it through its cycles and checked everything. Everything was good. It was really easy to submit claims on the website of AHS. I like it.

The heat button to turn the heat higher on the stove stopped working. We would just use the down button to go backwards but it got to be such a pain that I decided to put a claim in. I went online and the AHS website was super easy to use. Then, the contractor who came out was really nice. He'd come a couple of times for other things that we've put claims in for and I like him a lot. All in all, the warranty is a good investment and having AHS is a convenient way to get things fixed in your house when you don't know who to call.

We have old pipes where it doesn't do a good job of circulating the waste out of the house. So it had gotten clogged up. I tried to unclog it myself but wasn't able to locate the issue or get it unclogged and so we had to call a contractor out. It only lasted for a few days until they finally got out and fixed it. It was very easy to submit the claim. I just called American Home Shield's 1-800 number, and did the claim through the automated service. Then I received a few forms of communication and email and a text message with the contractor's phone number, contact information, and a link to their actual website. They were very professional, came out very quick and got the job done without any issues.

I had two issues, one with the dishwasher and one with an icemaker, and both were fixed. I appreciated the service. American Home Shield did a good job. The technicians were very knowledgeable and personable. They did it efficiently and quickly, and I appreciated that.

We had a couple of couple faucets that were leaky and a clogged drain. The repair man who came was super polite and very nice, and he was able to fix things that day. On another claim, we just got our electrical thing back and there are some things I wish American Home Shield would have covered.

Originally, we had someone to come out to service our heating unit. When they were here, they put fear in our lives because they told us we had carbon monoxide coming into our house. It frightened us. Because we are a member of American Home Shield, we contacted them to let them know that there may be a major issue. The very next morning they had Evans Air Services come out. The guy was very thorough. He checked our system. He was here probably two hours. He could find no problem with any carbon monoxide coming into the house. We were very thankful for that. I was impressed with the fact that the company got somebody out here so quickly. They realized that could have been a dire situation having carbon monoxide coming back into the house.

Our air conditioner froze up. In a couple of days, the techs came out but we haven't solved the problem. They're coming back today. AHS has its advantages and disadvantages. But overall, we've been happy with it.

Everything was running slow in the house. That made me believe that the tank needed pumping. The plumber was excellent.

American Home Shield offers a maintenance program on my HVAC and heating systems. The guy who showed up told me exactly what was going on. We have two systems. The one that's in the basement is old and we have had problems with it. American Home Shield sent somebody out and they replaced parts on it. They're keeping it running. They're patching it and adding new parts to it if they can.

We had a home rekey. The tech gave me a week and a half notice. He worked, with me on my schedule, showed up on time and hammered out in 25 minutes. He did a great job.

There was debris in the faucet in the hot water side and I had no hot water pressure. Two gentlemen, Felipe and Mario, came and checked the plumbing. They found the problem in the faucet and fixed it. They were very professional and left it very clean. I was very pleased with what they did.

The furnace wouldn't turn off and the control board was burnt up. I put in a claim and then I got an email saying Choice would come in. Then the technician called me about 4 o'clock that same day. It was pretty easy. Choice was good and they fixed the issue.

I had a ceiling fan issue. The tech was very professional, courteous and took care of the problem in a timely fashion.

The microwave wasn't heating up. The contractor called, and let me know how long it would take for them to get to me, and they were there on time. They had to get a heat element for it. They had to go back and let American Home Shield know the part they needed. Then they replaced it. Overall, American Home Shield is very good and affordable. It's better than paying full price for it.

I've always had good service from AHS. About four weeks ago, I called and told them that my dryer was broken. They sent someone out to see it and he had to order parts. We waited for the parts to come, that was about a week, then he came and put them in. I also told him that the barrel was just circling and squeaking. I figured the rubber thing that holds the barrel on and twirls it around was wearing out, but he didn't change it. As soon as he left, I turned the dryer on and when I put the first load in there, it broke. So he came back. AHS said that he was going to have to order the seal to put back on it so it'll spin. So that was another week. When we didn't hear anything, we called them and they hadn't ordered the part yet. So that took another week. Finally, they just never ordered the part to fix it the third time and we still don't have a dryer.

I really like AHS. When they come out to do service to whatever it is that you're calling them for, I have a good rapport with the people. They do what’s needed. They fix what's broken. The only problem I have is that sometimes you have to keep calling them back to find out when the people are coming. Since I've been having different people come, I've had one bad person. Then I had another one that took a long time to submit their report. But overall, they're great.

With American Home Shield, I am not worrying about the different specialties that can go wrong in the home like plumbing. I have the option of either waiting for a contractor to call and schedule or call myself. I called myself because I didn't wanna be out of a dishwasher with a family of four. I got lucky. A contractor came out right away. They treated me with dignity and respect. They didn’t make me feel stupid even though it was a simple fix. I asked if I could watch so I could learn. They said it was not a problem. They made me feel welcome to be part of the process. It was a favorable experience.

When my garage door was broken, the first time that AHS sent out a company, they couldn't fix it. They were saying that both springs needed to be fixed at the same time because if you fix one spring, it'd be too much pressure on that spring for that door to go up and down. So if one spring is only fixed, the other spring would break. They could have told AHS about that and the thing could have been done months ago. Instead, it was a waste of time and I was still charged for them coming out

I love the service with American Home Shield. I don't have to worry about things breaking in my house and not being fixed. We remodeled everything in the condo and had to replace everything, and the contractor, Leak Seekers, have come out three times for leaky toilets and faucets. The techs have been easy to get along with. They've made my appointments the day that I put the request in. These weren't huge emergencies but just running stuff that I turned off. It's been prompt. They've been professional and clean. The very first one that came in didn't tidy up behind himself. I'm a neat freak and that was aggravating. But the other two have been fine.

Our hot water heater was leaking and the contractor that we got was very responsive. We submitted our claim on Sunday and the contractor contacted my husband right away. Then, the tech came out on Monday, looked at the heater, determined that we needed a new hot water heater, and worked with American Home Shield to determine what portion they would cover and what portion we would have to cover. Then they delivered and installed the new hot water heater on Tuesday. We were happy with the contractor. We've also been happy with the service and the partnership we have with AHS. They've been reliable. We've had them since 2016 and had several different claims over that time. Some took a long time to get parts and replacements, but that was more of the supply chain issue than their issue. Other things were addressed really quickly. This last experience is, by far, the best experience we've had, where it was quick and simple.

When the contractor replaced the part on my microwave, they replaced it with a different color from the other side of the door. So, I got a two-colored microwave in there. I can see it was two different appliances but the same appliance. I didn't like that. I also wasn't pleased with the vendor before last that I had. I had a drainage in the refrigerator. They replaced something at the back of the refrigerator. But I still had a problem with the icemaker leaking and the ice bin was cracked. They would not have it replaced and said I was just going to be left with that issue with the icemaker leaking and water leaking on the floor from the icemaker. Taylor Made came out, had the ice bin replaced and that’s fine right now. But the issue was I still had to call in another work order for that to get done. That was $75. I'm thinking about stopping my coverage with American Home Shield.

Our faucet was leaking. We asked Home Shield and they sent the plumber to check. He found a tear. So they replaced it. Initially, we got a contractor who was not that good. But Home Shield helped us get a second opinion. The second contractor was really, really great and very professional and efficient. Everything was so perfect. Everything is functioning well. American Home Shield is very excellent. It makes everything very easy and communication is very easy. It's like our backup for having a property. We're very satisfied we have the American Home Shield, so we will continue being a loyal member.

Calling American Home Shield is a nightmare because you get put on hold forever. But the website is quick. I just log my service then somebody contacts me right away. We had our air conditioning replaced this summer. We had an amazing contractor but I wasn't overly pleased. That whole air conditioning process could be more streamlined. There were several days before they got out. Then they said the coil was bad, and we had to replace it But they don't make that coil so it could take a couple weeks till they could find a coil. We had been without air and it was 110 outside. We decided we were going to pay for the air conditioning ourselves and skip the whole thing. It was a 20-year-old unit so if we had repaired it this summer, it's likely to go out next summer. We could have waited another week plus with no air.

The air conditioner would run but it was staying at a temperature that wasn't set up. American Home Shield’s website was very user-friendly when I made the claim. I was told that the contractor would contact me within a reasonable time, and they did. The tech was very quiet but he wasn't necessarily rude, just not very friendly. He said a particular part needed to be replaced. Whatever he did, he did it right when he got to my house. The air conditioner is working good. People should go for AHS. I've had a couple of problems and they've been very responsive.

AHS is a ripoff company. I filed a complaint about my AC unit that stops cooling after about 45 days when I bought the policy. They refused to repair the AC claiming that it is a pre-existing condition. The Tech told me that gas has been leaking and condenser may need to replace and informed that leak may have started long time ago but you will know only when the gas has drained completely. Till that AC will keep cooling and that is what happened and as per Tech it may take one week to months or a year for the gas to discharge completely it depends on the size of the leak. On the website of AHS it is written that "Undetectable pre-existing conditions" are also covered.

American Home Shield initially wanted me to tear apart my $10,000 built-in refrigerator with a $1400.00 GE. I asked for a supervisor who offered me a second option, who only lied, saying that we broke the fridge by force. **. So off to small claims court.

I've had to make two claims on air conditioning issues and the customer service of AHS has been great. Their response times have been good. TCA HVAC was great. They came out twice and they were very easy to deal with.

American Home Shield keeps using All Star. They have horrible reviews. They're the one that I always get the first time, so I got to call and switch them. They don't even call within 24 hours. They had lied about what they did and they're not allowed back in my home. They need to be removed from the database. On my trash compactor, American Home Shield was gonna go ahead and replace or I can buy one. But they don't ever have any in stock. I had to call every week to see if they had something in stock. If they know I need it and they don't even have an appliance to replace, then why can't they call me when they get it in? I have black and stainless steel appliances. One time, they had white. They were only offering me 400 for the appliances which odd because they're a thousand and some dollars.

My AC wasn't getting cool at all. I filed a claim and the tech came the next day and evaluated everything. He found out what the problem was, showed me the issue, and luckily had the replacement part in his truck and was able to replace it and fix it on the spot. He was great. He had been here before and he always explains things thoroughly. He lets me know what the process is and does his best to get my issue resolved as quickly as possible.

AHS is the best company around. I called them about an appliance issue and when the techs came out, they told me what was wrong and what they were going to do. Then they did it and ordered the part. Since the service, the appliance has been working great.

The repairman figured the problem out and was here 10 minutes tops. They didn't take care of the breaker. They sent somebody else out. My dryer still doesn’t heat well, but I can't afford another charge right now. Since it was electrical, I didn't think they would fix it. I've called American Home Shield out for my hot water heater. They didn't fix that either because I relit the pilot. But it's a reoccurring problem. They said I have to go without hot water till they get out here, which can be a week. I'm not thrilled with American Home Shield. But the people that come out are very polite.

They rekeyed our locks and the tech did a good job. For the first one, they said it would be 48 hours before I got service and our whole system was stopped up. I could not wait that long. So, I called the plumber myself and he came after three hours and he got everything taken care of. A week and a half ago, the main line got stopped up. The reps said, “You should be hearing something 24 to 48 hours.” I said, “Okay.” And I heard nothing. So, I called back in and they said, "We're still trying to find a contractor in your area.” This went on for almost a week and I got no response. So, I ended up calling the same plumber that I had come out originally and he completed the work.

I couldn't turn the valve to the hot water, so I had some service done, and it was all right.

The techs came out recently for a refrigerator. I had no ice, no water, and no lights inside the refrigerator. I waited two weeks and the part did not come in. But the guy said they'd get me the part, so they got me the part somehow. And a week later, the tech was out. The guy was nice enough and it took him a long time to fix whatever he was doing. He then was able to fix the lights and the water. However, the ice was still not working. He said it was frozen and he did something else. Then he said I had ice but I told him that one of these drawers that you put your cold cuts in no longer works. There's a button that you push to say do you want this drawer to act as a defroster or deli and that was no longer working.

American Home Shield did good service for my family. My kids set up an appointment for the AC. A repairman came and checked the machine. He was saying that there was a fan missing. He told my kids they were gonna order the part which would take two days to one week. Another guy came here and told my kids they had received the part and installed it quickly. When they turned the unit back on, it was working better than before. I'm happy.

I'm happy with American Home Shield. They're good. I had a couple of few repairs in the house. It was a couple of stoves and a refrigerator they fixed. The only thing is it's time-consuming ordering the part. It should be faster than anything.

I have a policy on my unit. I live upstairs in a duplex and I rent out the downstairs. When my tenant tried to turn on the garbage disposal in the downstairs unit, it sparked on the wall where you turn it on, then it wouldn't come on. When he looked under the sink, he saw that it was leaking. We had the electrical person come out and he did his thing for City Electric. Someone from Up To Code Plumbing also came for the garbage disposal. They explained what they were going to do before they did it, and they were very professional. I was very happy with the whole experience. When the Up To Code person came, he had a new garbage disposal with him just in case. The garbage disposal couldn't be fixed, so he put a new unit in.