American Home Shield Reviews

So far, we are enjoying American Home Shield's services well. But the two or three small issues that we had, the technicians that they scheduled to come out came within a reasonable time frame and resolved it without having to come back out as of yet. There was a leaking that was hard to find in the kitchen sink. And it was a crack in the pipe, the tech said, right where they connect with each other. So, he said he had to replace either a piece of the pipe or the screw nut type of bolt. I think it was like a bolt on the pipe, the plumbing pipe. And that resolved that leaking issue.

The AC was low in Freon and there was a part that was gone. The tech from Evolution Cooling and Heating had to order it and he came back the next day. I liked AHS's service.

When I called American Home Shield, I asked them about the contractors that they use. They branch out a little further so I like that. They pool contractors other than just the local contractors I was familiar with. I had done some research for a while online and read their reviews. Their process is easy from the start to finish, and everything can be done online. So I like the ease of that.

My garbage disposal was dripping water and flooding my cabinet. Kelly's Plumbing, the service company, scheduled the service immediately. I did the claim to American Home Shield the night before, the next morning I was scheduled, and the following day, they had sent somebody out. So, it was a fairly quick turnaround. Kelly's Plumbing was great. They were prompt. Their app was great. They let us know when they were coming. There was a tracker to let us know their progress. They came through the park, which was kind of a halt, but the tech was in and out within 15 minutes.

The fan of the condenser that sits outside the house was heating up. AHS sent me an email saying they got ahold of Placer Air and they sent them to my house. The techs were outstanding. They changed the control panel.

We had to use American Home Shield for the repair of the garage door. It didn't cover the spring, but it covered something else. The claims process was good.

The contractor came out and did an AC tune-up. Two days later, my AC went out. American Home Shield sent somebody out to fix it and said they waived the fee because they didn't know if the guy that they sent out broke something. But they keep sending me letters saying that I owe them $100 when I've had two supervisors tell me that it was taken care of, no charge. Other than that, R Harris AC and Heating was great. They were very helpful, courteous, super knowledgeable. That guy was awesome.

With American Home Shield, I can get a reasonably priced repair on some of the main parts of my house that may or may not be under warranty anymore with relative ease. I've used it so far for an issue with my dryer. One of the parts inside broke that I would never have figured out. The tech replaced it then and there. I also got the house rekeyed and that was really nice and quick.

My last claim was for my washer and they gave me the option to get a replacement, which I liked. However, I was told the wrong information that I was getting one in three to five business days. It's been since June 6th and today is June 15th. It has only shipped and I don't have an estimated delivery. I've been without a washer for three weeks, which has been very inconvenient, and I've been having to spend money to go to the laundromat. Other than that, the contractor was good. Also, I feel like the service from AHS has been beneficial.

My gas stove and oven had issues. There was some kind of wire and that burned a fuse so it wouldn’t light to heat up the oven. It was three days before the techs came. Then, they came back the following week to fix the problem. The process met my expectations.

I've used American Home Shield several times. So far, so good. I like the timeliness of the service. I call the 1-800 number. I make a few comments as to what my problem is. The system seems to work pretty well. If it doesn't identify the problem without talking to anyone, there is a feature to let me talk to someone. I used the home warranty when one of the mechanisms inside the toilet was running water and I couldn't get it to stop running. Someone from Sewer Medic came and he was knowledgeable. He took care of my problem. I also had an air conditioning problem a couple of times and the home warranty took care of that for me. There was also a time I had a problem with my hot water tank and water leaking in my garage. American Home Shield had to replace both of those and I had to pay out of pocket. My deductible is now 125 and that's the second increase.

In the basement, there were a series of outlets that didn't work. It ended up being a GCI unit that was bad. The electrician replaced it and everything works now. He was very courteous. I had to work at home and he was very considerate of my workspace and work hours. AHS has been professional. If I have a problem, I call and they explain everything to me.

I did a comparison of warranty companies and then I talked to my wife. I had them a long time ago. Things are getting a little bit more expensive out here, so I went back to what I know. I'm enjoying my service. For the price, make sure that you get something that's suitable for your needs. I used American Home Shield for a claim and the contractor I had was professional. The tech took everything apart and then put everything back together. The tech said the fuse for my unit is no longer being made being it's an older model. He said he would be in contact with me. American Home Shield replaced the unit and I'm supposed to be getting the new one today.

The contractor came out to work at a garbage disposal. It was plugged. Anything wasn't going through. They got it working and it's fine now. The disposal works fine now. If you want a warranty, I'd recommend American Home Shield.

The ability to do everything online is pretty nice and AHS is fairly responsive. I had a rekey service done and Realty Rekey was excellent. The gentleman was very professional, good at the job, and fast.

I sent in a claim for the garage door opener online and I was contacted in about three days by the contractor. They were fantastic. Since I live in a very rural area, it's very difficult to find contractors. But American Home Shield never has a problem finding contractors. Their service has been very good. They're very responsive.

The AC didn't seem to be keeping pace with keeping the house cool. Submitting the claim was very easy and Integrity Air Conditioning was exceptional. So far, I'm pleased with the service. Although I get the sense that I have material problems that AHS tries to repair versus replace.

The motor of my air conditioner blew. I signed in to American Home Shield and requested service. I told them what I thought was wrong with the air conditioner. 20 minutes later, I got a text message telling me about my appointment. That was pretty fast service and really easy too. People showed up on time and they were amazing. That was done a couple of weeks ago and the house is cool. Everything is good. I recommended American Home Shield and my stepfather should be getting the service next.

AHS is usually pretty fast and my experiences have always been good. Tom Melton Services came out for a garbage disposal issue at one of my rental houses. As soon as I requested service, the tech called my tenant right away.

American Home Shield sent Crown and they fixed the pipe leak. They were professional. They were on time. It only took them 10 minutes to do the repair. It was a pinhole in an elbow that has been leaking for quite a while, so it destroyed the shed end part of the bedroom wall. Everything's been good with Home Shield. I haven't had any problems other than they don't do repairs on the weekends and they don't do frozen pipes. I know that that was a big issue when I had frozen pipes, but that's just part of their contract and their guidelines.

The premiums are real high and sometimes I'm left wondering if I'm nearly getting my money's worth. Also, there's always the concern that they would deny things that I thought were covered. I had a pool heater that the warranty service covers and it broke down but they refused to fix it saying that it is a saltwater treatment. They made up all kinds of reasonings and they refused to do it. This recent time I had a claim was fine. There was a switch in the heater that had a blown fuse and Watertight Pool and Spa came out for that. But one of these days, I'm gonna cancel the warranty. I was doing the math between the premium I'm paying every month plus the fact that every time I have to call somebody is another $100. I'm left wondering if I can just set aside that money in an account and then use that to pay for any things that come up. I'll come out cheaper on the other side.

It's been great with AHS. I wouldn't deal with other home warranties. Since I've dealt with them over the last few weeks, there hasn't been one issue. Their vendors have been great. But it would be nice if they had some type of system where a property manager can be added to an owner's portal with their own login. I call the claim in but I have to call on the phone and push a button. But that's fine 'cause it works out well. With AHS, I've had somebody contact me immediately in the next day or so. Everybody needs to get American Home Shield because other people can go to the wayside.

The guy who replaced the locks was in and out in five minutes. He was great. Everything's fine.

We had American Home Shield before with our first house, and we never had issues with them. When we moved into our new house, my husband had gone with a different company, and we really didn't like them. So, we went back to American Home Shield. I do like the new extra coverages that AHS has for the electronics. That was pretty neat. We got that added when we went back to them. Recently, we had a leak in the basement, and come to find out, it was the little spigot from outside that was leaking. It was really easy to submit the claims to AHS. We just put it online and we got a response back within 24 hours. So, that was great. We've got the techs down as our main people because they come out to repair everything that we've called for.

A year ago, I had a claim for a refrigerator and that went fairly well. Recently, water was running out of the wrong drain hose. The tech told me that it was unleveled up top. He said that right by it leaking, it was going back to the original side it was supposed to drain from and that issue would quit. That did not quit though and instead, it’s running down my wall outside from the ceiling. The contractor is coming back today to rectify the problem.

The main capacitor on my air conditioner keeps popping. This is the fourth time I've had to open up a job order for the contractor to come out and have somebody refix it. So I told American Home Shield, "Well, it's weird because if the capacitor keeps blowing up means there's something else wrong with the system that’s blowing that capacitor.” Right? But they don't want to do anything else to send somebody else out there to troubleshoot the air conditioner system to see what's wrong with it.

AHS is a great company for a warranty. I like their website. It's good. You don't have to speak to a person. Everything is done on the website. The website also gives the name of the contractor and the request. You can see it online. If you want to cancel, you can cancel. The toilet wouldn’t flush for my recent claim. The tech fixed it. He was very professional. He did what he had to do.

We've had good luck with AHS and we love it. I'm referring them to everybody. But my daughter whom I also told to get American Home Shield has had nothing but crap service. Now, she's in the middle of waiting a very long time. One person is telling her one thing and another person is telling her another.

When my AC would come on, it would only work for an hour. Then, it would constantly try to keep blowing, but there was no cool air coming out. I did a claim to American Home Shield online. The website was pretty simple to use. They sent Frog Pro and their guy was absolutely fantastic. He convinced me to upgrade my package with American Home Shield. He talked about how great of a company they were. Even though I had the packet, and I filled out the information in the packet, he identified a bunch more information for me that would be beneficial. I would highly recommend to people I know that they get a package with American Home Shield. It’s definitely helped save me a little bit of money, and I'm sure it's gonna help save me more money in the long run.

American Home Shield so far has been very helpful for our family. Recently, the garage was not working correctly and the contractor was able to replace the whole product. The guy was quick and timely with his work.

The dishwasher had a broken panel. That was what the tech reported to American Home Shield. And they decided it was more cost efficient to just replace the refrigerator. They initially tried to solve the radiator. It was a fan in the back. And it was supposed to cool down this big compressor that cools the refrigerator. So, it was not functioning for some time. That led to the compressor being broken or failing a bit.

We came home. The AC wasn't working. We called American Home Shield and told them what the issue was. They said that somebody would be contacting us within 24 hours and they did. The company called me on Memorial Day, said that they wouldn't be able to come out because they were so busy. I asked them, if they had a cancellation or if they had extra time today, to go ahead and put us on the list. Lo and behold, they were able to come out that same day and get us all fixed up. They had everything available on the truck and it only took them 45 minutes. It was a great experience.

I like American Home Shield a lot. They are the best. They respond very quickly. They don't leave us hanging, wondering if the ticket’s okay out there. I also like the contractors that they use. My recent claim for plumbing went well. It didn't end up being anything more than my washing machine and the plumber couldn't do anything with it. But he was very prompt and quick. However, sometimes the service charges are more than they need to be. I wish it could be 50 then pay up to 100. I'm also paying the monthly fee. For the last two visits, the service would have been less than that had I just called them out. But you run the risk if it’s something more and you haven't paid the 100.

The breaker switch was flipped so I could have fixed it myself but I didn’t look there. The tech was very professional and helped out a lot. Submitting the claim to American Home Shield was very simple, easy and self-explanatory. It was on a weekend and it was also Memorial Day. But he got out quickly, which was the next business day. It was a very good experience with AHS.

I had water damage. The plumber came out and did the job. He was very professional. The service has been very good. Everyone that comes out is professional.

I'm happy with AHS, but I had a very bad experience with the company that was hired for our claim. They brought the appliance but they didn't install it. They left it and I had to hire somebody to install it.

The ice maker wasn't working. I called AHS and submitted a claim. It was very easy. I got a picture of the tech, the name of the company and his name. He was very nice and good. He explained everything to me. He had to come back. But everything's fine, now.

My AC wasn't cooling. The techs serviced it. he was very hospitable.

I had another company come to check my air conditioner, and they said I needed a couple pieces in it. They told me that it would cost $500 and American Home Shield wouldn't cover it. When they left, I called American Home Shield, and they said they cover it. They sent somebody out. That person checked everything and said that it was all in good shape and I shouldn’t have any problem with it.

I call American Home Shield when there's an issue. So far, the service has been pretty good and they've been pretty quick. We had two issues and used the warranty. Our AC and our ice machine were acting up within days of each other. The problem was somehow resolved on its own before the techs came and serviced the units. The guy was like, “I'm sorry for coming out for no reason, but everything's fine.” We're still unsure what it was. For our AC, it might have been the filter because we changed the filter. Our house wasn’t cooling. I just turned off the entire unit and it was fixed. The tech that came was polite and he checked everything twice to make sure he wasn't missing anything. That was great.

I had a noise in my air conditioning unit, and the man came and checked everything out. It was a very good visit. He invited me to go along with him while he was doing things, so I saw what and how he was doing it. The service was excellent. I've also been satisfied with American Home Shield ever since I got it 20 years ago. I'm waiting on a call from them now concerning a request that I put in.

American Home Shield was offered by the company that we were purchasing our house from, and we accepted it. They were pretty easy about paying for it, and that was okay. However, I need to file a claim for my house and I don't know where to go. Nobody explained to me how it worked.

I decided to get the warranty because I already had to replace all the plumbing and electrical in the house. I got tired of paying $10,000, and I said, "Well, let me get a Home Shield," my brother said it's good to have a good peace of mind. If you got a problem, they're really good. But some stuff they do great with, and other things like AC, it's pricier and it seems like they don't want to help me out and take care of me.

Our dryer wasn't heating. Within a day after submitting a claim, the techs came and did a great job.

Diem Plumbing Services came out a couple of times. Once was for my water heater that was leaking. Then the second time, it was a leak in the shower. I did the claims to American Home Shield via the internet and I did not have any problems with their website.

The air conditioning wasn't cooling correctly. The contractor called me within 24 hours of me placing the online notification for service. They're friendly in the office. The tech that showed up lives in my community and was pleasant too. I gave him two landmarks and he knew exactly where the house was. He was hands down wonderful.

Having a home warranty is convenient and it helps out with saving costs. When there was a leak on my AC, a company came and looked at it. They were the same company that came and thought they identified the problem last year. The tech filled it up, I paid for my Freon, and the AC was working perfectly fine. This year though, I had the same issues, but in just one visit, that same company found out what they thought was the problem at this time and fixed it. They replaced the rubber tube inside of the unit, refilled the air for me with no problem and American Home Shield was not gonna charge me for Freon this time. The AC is working perfectly fine now, and hopefully we're good.

I like American Home Shield. When the thermostats were out, the contractor repaired them. They brought two for both upstairs and downstairs units and there was no charge for it. I appreciated that. The cost being a little bit lower per month would be nice though.

In the beginning, when the tech came here, he was in a rush. I told him I'm in the refrigeration business, but I don't do homes. I do grocery stores. So, I already knew exactly what was wrong with it. It was the air handler motor up in the attic. He went up there. I don't know what he did. He came back down and grabbed a motor. He was like 100 miles an hour and then everything was hooked up and he told me to turn on the thermostat. I heard it kick in. Then I went outside and plugged in the disconnect from my condenser. The condenser didn't come on. I told him. He came out and said, “All your fasteners’ good. Everything's good.” I said, “Yeah, but the day before yesterday, I checked it to make sure.” He said, “I can tell you it’s the control board.” I said, "A control board? How is that possible?" He said, “I don't know. It could have shorted out or something like that”

American Home Shield's claim process is awesome. You call and pay your deductible. Today, I put in a claim for a pipe leak and they processed my payment. Five minutes after the call, I got a text saying my tech was gonna be out there on Wednesday. I had a claim prior for a non-functional water heater. A technician with Whitney Holdings came before his appointment time, which was awesome. He diagnosed the cause of the non-function and fixed it. The unit working just fine now.

There was water in the kitchen and I thought it was the plumbing. But it was the AC, which was leaking. The contractor did their job and everything’s good. I got American Home Shield for my own security. I needed to make sure that I had coverage in case anything happened that I couldn't afford to replace. I recommend it.

We had some type of electrical shortage. And we had an issue with one of our ceiling fans. When I called in initially, American Home Shield gave me a different contractor. And they wouldn't be able to see me for two weeks. So, I called them back, and that was when they referred me Governor’s Electric. And it was good interaction. I showed them what the issue was and I had to step out and go to the store. By the time I came back, they had finished. So, it was quick.

We noticed a leak on the ceiling of our downstairs bathroom and we suspected there was a leak in the plumbing. We heard from Draingo in a day and they diagnosed the issue in 20 minutes. The plumbers were able to fix it on the spot.

It's been great with AHS. I wouldn't deal with other home warranties. Their vendors have been great. But it would be nice if they had some type of system where a property manager can be added on to an owner's portal with their own login. I call the claim in but I have to call on the phone and push a button. But that's fine 'cause it works out well. With AHS I've had somebody contact me immediately in the next day or so. Everybody needs to get American Home Shield because other people can go to the wayside. Since I've dealt with them over the last few weeks, there hasn't been one issue.

American Home Shield sent out somebody when I wasn't able to be home. So, he was dealing with my wife. I came home and the guy was charging us for more than the work that needed to be done. I called American Home Shield and told them about it and I asked for another gentleman, but they said that's not how they do things and said he's written me off with stuff to either call the manufacturer of the water heater to see if that was per spec of what he said, and it wasn't. American Home Shield said, "Well, you go by the contractor. You would have to talk to him." I said, "I already talked to him. He charged me for things that I don't need to have." So, that was kind of the problem. I wound up taking the money that AHS offers, instead of getting that gentleman to do it. Most recently, Union Express came out and fixed the AC within 10 minutes. It was the starting capacitor that was bad.

When the garage was broken, it took forever for American Home Shield to get someone out. They kept trying to find someone in my area. They ended up fixing it, finally, after a month and a half. The technician went out there once to inspect it. He came back out there again and indicated that there were some parts that were failing. But I had already told them that the whole machine was already shot. He tried fixing the track there. The following week, he tried to fix that and trying to ignore the fact that it was the whole mechanism with the motor. The guy was cool. The only thing was American Home Shield was trying to be cheap. The garage company called to let them know that I wanted a replacement of the garage. They said I'm not able to do that. They gotta fix whatever they find as the problem.

AHS's website is good but there are a couple of things that have not worked out very well. I submitted a few tickets recently for my washer and dryer. The first time, I selected both the washer and dryer for the ticket. The tech came out and he fixed the leak on the bottom of the washer but that was it. The water leaked down to the basement and destroyed my ceiling tiles and everything else. I repeated that ticket but I haven't heard anything about somebody coming back out for a follow-up on that.

One of my units wasn't cooling at all. Apparently, the capacitor wasn't working. The contractor that came out was really good. They were very prompt and efficient. They had to replace the capacitor. The technician was very friendly and polite. He was also very quick and efficient. He worked clean and was out of here. The best part about American Home Shield is that I don't have to research and find somebody to do repairs. They take care of that part for me and it's reasonably priced. I've been pretty satisfied with everything that has happened so far.

I didn't have a good experience with AHS the first time. There's a company here in Phoenix that's on their website so I thought this was the company that AHS uses to fix the AC unit. The guy came out from this company, he went upstairs to my attic, and he told me that my compressor was bad. But I bought this house in 2011 and the unit was brand new. He proceeded to say it's gonna cost 1,400 to fix everything. I called AHS when the guy was here and they said they don't use this company anymore and to not let him do anything to my house. But I had paid the company $79 and I was kind of angry that I had to fork out that amount for somebody that didn't even do any service to my house. Then come to find out somebody disconnected all the wiring upstairs in the attic to the unit and put a big hole where those wires were supposed to go. I had another company come out and their guy fixed everything for me for $190.

My ceiling fan wasn't working. The tech said the remote wasn't getting contact. But it didn't have a battery in it. So, I figured they could at least put a battery in to check to make sure it works. But they took it upon themselves for me to go get a battery and then they left. So, when I got the battery, the fan is still not working. The electric company should have batteries in their truck and test the fan to see what's wrong with it and they didn't do that. So, I'm gonna call them back today.

Air Majesty was fine. They fixed what was supposed to be done for my AC that was dripping in the attic, but then they said there are certain things that have to be up to code. I have to redo some of the different things involved with the AC.

My AC wasn't working. I did a claim to American Home Shield pretty late on a Friday night, so then I heard from them first thing Monday. Somebody came out, but it wasn't an HVAC problem. It was an electrical problem, so he let me know that and he transferred the service request to electrical for me. I did get the electrical service request and the only person that they could schedule for us wouldn’t come out for a week, so I just canceled the claim through American Home Shield and got my own electrician because we were trying to move in the day after that, and we couldn’t move in with no AC.

AHS did a good job on my plumbing claim. It was great with the tech who came out except one toilet is still having the same issue.

The last person went from Spring Hill all the way down here to fix a problem we had. It was a plumbing issue with the commode. I was surprised they came down because that’s a 90-mile drive, round trip. They did a good job, and we were very happy.

I was satisfied with American Home Shield's service. I had two issues. One, my toilet was running in the back. So, I called them and they sent someone out and they replaced the mechanism in the back of the toilet. Then my air conditioner was leaking. I called again and they sent someone out. It turned out the air conditioner was clogged. So, the tech cleaned it out and it's been fine. Everything's working good now. The technicians were experienced, and knowledgeable, especially the AC guy. He explained everything to me and then took care of it. I'm happy I got AHS for my home need.

Both of my claims were handled appropriately. The dishwasher claim took a little while because they had to look for parts but the parts weren't available, so they had to replace it. But with the garbage disposal claim, the guy came out and resolved it within a half hour. So it was pretty quick.

I'm enjoying American Home Shield’s services because things just started falling apart one after another. I had the plumber issue and the air conditioning issue all back-to-back within three weeks. So, it saved me money. I know most people, they've had this type of insurance before, and they would say it wasn't worth it because nothing ever happened. But things happen and things did happen. And I really needed it, and I got service within two days latest. Things happened over the weekend and by Monday or Tuesday, I had someone out here fixing it and it's fixed.

The tech was very nice. My air conditioner wasn't working and he had the capacitor available with him. The AC has been doing okay since the repair.

My dryer didn't have any heat. It was a weekend so the tech came out that Monday and it was Memorial Day so I was shocked that he came. I like that if anything breaks, I can pay my $75 and get it fixed. Having a home warranty and not having to worry about replacing things or trying to get them fixed has been good.

Whenever AHS sends the technicians out, they do a good job. However, last year, I put in a request for a heating and air system and it took a long time for that request to get resolved and I was very frustrated with that. It took from December to April to get that issue resolved.

In the first couple of months after we bought the house, we had a problem with the air blowing when it was already cool in the house. We wanted to shut it off but it kept blowing. We had to call a technician out. He came by and corrected the issue. Just a month ago, our air conditioning unit upstairs went out. A gentleman came out, went outside, and messed with the air conditioning unit. He said he had to order a part. A couple hours after he left, the air conditioning unit downstairs wasn’t working. I called the gentleman and said he didn't touch the downstairs unit. I called American Home Shield and they charged me another $75 to have a guy come out here. When he came out, he fixed both of them. But that was not right. We paid for a service and something the first guy did caused us to lose our downstairs air.

I am very disappointed in the service of American Home Shield. The dishwasher was replaced, but In the many appointments (approximately 5xs) they made only to be told that this company they assigned does not do the installation. After speaking with a Supervisor, I was told l could find my own installer and would be reimbursed first with the $125, and once my installation is complete to send in the itemized installation bill. Now l American Home Shield says they only give $125. I was lied to by the company and also by the company who delivered the dishwasher because they never came back to install they said they didn't have a long enough hose on the truck. This sounds suspicious and should have been a red flag. l paid out of pocket $350 plus a $100 deductible. I will not recommend this company and let others know of AHS's bad practice.

American Home Shield has a lot of contractors come out, and they show great courtesy and do what they say they're gonna do. They're great quality. Once you send in your claim, they'll call and tell you when they're gonna come. The day before they come, they let you know, "Tomorrow, we got an appointment," then that day, they call you before they come and let you know how far out they're gonna be. They always keep me informed. Overall, American Home Shield was outstanding to me, and I would tell people to go for it. One of my stoves messed up one time, and the repair company came out and fixed it. When I had an air conditioner go out, they replaced the whole unit.

When I signed up with AHS, the gentleman walked me through everything and sent me everything via email. When I saw the difference between what I had and what I have now, I'm getting more.

American Home Shield's cost is high, they don't cover things, and they got a million caveats. The process of getting to a technician that I trust is almost impossible. I was with them for decades and it put me in a mental institution. The salespeople will lie to you. They will look square in your eyes and tell you, "Don't worry. We will replace your equipment with the same thing." The minute you put a claim in, they say no. I had an ice maker go out and the part was $3,000. They told me they'd give me 400 bucks, go to Home Depot and buy an ice maker to sit on my desktop. I got no interest in any part of American Home Shield anymore.

The communication between customer service reps is one of the worst I've ever seen! Along with them taking forever to respond to requests or claims. After we submitted our claim for our refrigerator, not only did it take 2 weeks, but they then ordered the wrong part because they were trying to get the cheapest deal. So then we are still waiting a month later to get our fridge fixed. And they would always return calls after 7 pm, which just happens to be closing time for the replacement department and others that you need to talk to. So they basically just keep kicking the can down the road.

Signing up with AHS was easy. They're doing good.

The air conditioning was leaking water and I told the rep from American Home Shield what the problem was. They got somebody out to work here in two weeks’ time. The techs surveyed and saw what they needed. Then, they disappeared and came back a week later and fixed it.

We had American Home Shield before with our other house and we had a good experience. That is why we repurchased the warranty plan when we bought a new house. Their claim process is not bad. It's just when I tried to do a claim online, it did not work. I ended up having to call in and talk to a customer service representative. They sent everything over to the service people and they contacted us.

I had a leak in my roof. A & B asked me where the leak was and I showed them so they know where exactly it was going down. They went to the roof and they patched it up and they told me that, eventually, I have to change the roof. They said they patched it up so it shouldn't be leaking. The roof hasn't been leaking since then. So, what they did was good. When I put the claim in to American Home Shield, they gave me the exact date that somebody was coming, and it was two days after I made the claim. So, they were awesome. The claim was also really easy to do. The service was really quick. I got referred by a friend that used AHS and he said that they are pretty good, and I am not disappointed. I'm really happy with the service.

The tech did a thorough job for a refrigerator I had that was a little too old. He saw what was wrong with it and reported it to American Home Shield after he found out from his manufacturer that they don't make the part anymore. American Home Shield said, "Just replace it." AHS has done a good job. I've been with them for 10 years. I've always had a really good experience with them. Every time I've called them, they've done their service. It's also been excellent from the vendor, too.

At the end of last year, we had a furnace issue where a switch failed during the coldest month of the year. It took six-plus weeks for me to get a part. The parts were readily available according to the contractor that was working with me but the part could not come from them. It had to come from American Home Shield. I got everything fixed but sometimes things are less than efficient with the AHS home office. Whenever I talk to them on the phone, they're always super friendly but also super uninformed. I wish things would evolve a little bit with the way that things are done.

My recent claim with AHS was for the toilet that was clogged up with calcium. It wasn’t doing its job. The techs contacted me within 24 hours and then it was a matter of us agreeing on a date that I was available.

We like American Home Shield a lot. We like the convenience with we can call and have someone come out and not have to worry about how much it would0 cost when they come. We know the price. Recently, we had a washer repair. The technicians came out the next day. They did well. It would be too expensive to repair it, so AHS sent us a check. We're very pleased.

I've had a lot of trouble with American Home Shield in ways because I've had trouble with air conditioning. The contractor came out, they worked on it, and it worked for a day and it went out again. The new ac was put in December of 2020. I used the heat in '21 and '20. We didn't use the air. So, we turned the air on this year and it worked for 10 minutes and quit. So, the new air condition has never been rolling for three hours at most since they fixed it and it was on because that cooled the house down but it went back out again. So, the air has been no benefit. The heat worked since we had it put in. When the tech came out to check it the other day, he said that something wasn't wired right. The Arrow man told me, "The minute you turn the air on, the heat would come on." The heat element is coming on every time you turn the air on.

I like American Home Shield's service. I'm glad I have it but right now, I'm having a little issue that I have an air conditioner that's been out since May 11th and they still have not gotten me the replacement part or an ETA for the replacement part. I live in San Antonio, Texas and it's very hot here and not having that air conditioner working is really impacting my family. I'm upset about it, but I also know that, right now, it's very difficult for people to get parts because of what's happening in the world.

I recently had an issue with my garbage disposal. The plumber said, “It'll take me a second to look at it. I'll go ahead and do that for you.” Now, it's in worse condition than it was in the first place. He said he would come back and fix it. But I haven't seen him nor would I now let him in my house. But he wasn't a horrible person. He seemed like he was trying to help but then didn't follow up.

I love American Home Shield. I couldn't have asked for a better home warranty company. I just referred my next-door neighbor and she set up an account with them. Whenever I have an issue, I get a service provider out quickly. I've had American Home Shield for over 15 years and when I tried other home warranty companies, they didn't have service providers that knew how to fix the issues. But when I contacted American Home Shield, they would send someone out that was capable of resolving the issue.

I was having an issue with my microwave that would turn on but would make a funny noise. It wouldn't heat anything up. The tech did the test, ordered the part, and came back a week later. AHS's contractor was very professional and very communicative. I was very pleased that they contacted me within 24 hours to schedule the initial visit. The claim was put in on a Tuesday and they were out to assess the situation by Friday. They scheduled the appointment to install the ordered part and contacted me before that window to let me know that the timing had changed. I was really happy with the experience. But the last claim I had with AHS did not go nearly as smoothly. I hesitated to file the microwave claim because of how badly that last one went.

American Home Shield needs to come down on their service fee. Their service fee is $100. And to have a contractor come out for $100, that's expensive, when you got other warranty companies at 55 and 60. The AC was low on Freon. The contractor is coming to do a leak test now to see what the problem is, where the leak is coming from. The techs were quick to come out, and were very professional because they explained what was going on.

Our air conditioner wasn't working at all. Submitting the claim was really easy. We got an email about the company and their contact information. I recommend AHS.

American Home Shield was so good that I recommended it to my daughter and she got it on two of her houses. When I did a claim recently, the contractor contacted me right away and was out in a day or two. However, the unit went out again this morning.

The air conditioner quit working and the tech came out and fixed it. But a couple of years ago, I had a refrigerator issue and American Home Shield didn’t cover it. The shelves were breaking and they said it was wear and tear. Also, the reps were rude. They put you on hold forever and don’t call you back.

The first go-around with them for my dryer was not a very good experience. The guy they sent tried to tell me my dryer was fixed when it wasn't. Whenever I called, they said that he couldn't come back out unless I wanted to pay another fee. At the time, I had Sears on the phone so that was not true. Because they said his notes said that he fixed my dryer, they wouldn't send him out again. So I had to pay another fee to have a different person come. That person had my dryer fixed within a week.

It's been efficient that I paid $75 to American Home Shield and then they come and repair the issue. If they can't repair it, then they replace it instead of me paying the money for it. Submitting a claim is easy to do. You can either call them or you can do it over the computer. I sent in a claim when the water in my toilet kept running. The contractor came out and took out the whole system and put a new system in. They were great. They were on time and very professional. They did what they had to do and left. Everything is great.

The tech for the AC did well. He was very professional and friendly. He even stayed around and waited 'til my house got cold. I love AHS.

Over a year now, being a single mom, and every time something breaks, I was having a hard time trying to get somebody to come in. So with American Home Shield, I have more peace of mind knowing that when something breaks, I can just pick up the phone and call and get somebody out here, and all it's gonna cost me is $100. Even though I'm paying every month, the cost of that versus having something repaired, it's still a win-win for me. The contractors were very professional. When my air conditioning unit was out, something was going on and the contractor fixed it.

Crispy Air came out because my evap cooler wasn't working. The guy who came over said he had the wrong band for the motor. They tried to go and pick up parts. When they came back, it was working. But the band fell off or it wasn't tight enough. I had to go back to online and tell them that my evap cooler was not working again. That was the second time. Now, we're back to square one because I had to call them yesterday as it's not functioning again. They asked me questions about what's going on, but l told them I'm not climbing up on the roof to see why my evap cooler is not working. I just know it's not working. What gets me is even to come out and replace a faucet outside is $100. That is extremely high.

I signed up three months ago, and the process wasn’t hard at all. I haven't had any work done as of yet, but I definitely think American Home Shield is a good thing to have, because you never know what can happen.

I've had three different issues. For the dryer issue and the air conditioner issue, American Home Shield took care of those. But I had a water heater issue that they refused to fix. The first time the contractor came out, they looked at it and said, “It's still under manufacturer warranty so we're not going to touch it.” I got on the phone with American Home Shield and got set. They sent somebody else out a week later. They couldn't find a problem with it. A week later, I was having problems again so I ended up replacing the water heater out of my own pocket because I was done with cold water. I wouldn't recommend American Home Shield.

We've had American Home Shield for several years now and they've been really quick to respond to us. They've done so much work for us. We weren't expecting as much as they covered. We had an issue with the air conditioner and they came out and had a technician look at it. They said, "Your air conditioner is not good anymore." So, they replaced it. It was awesome. They went above and beyond. I've had experiences where the technicians either don't respond in a timely manner or just don't respond in general. I just call and usually, they're quick about helping me get another technician assigned to the job. And usually, that next person is really good.

I had a leak under my sink in the kitchen. I would call American Home Shield and they would send somebody to fix it. It's convenient. AHS ended up changing out my garbage disposal.

A person came to the house and checked the washer. He told us that he needed some parts and that he was gonna order them. But he couldn't fix the washer because they didn't have the parts anymore. They went on and ordered me another unit.

Elite Experts Appliance came out for a refrigerator claim. They were professional and they did the job that they were supposed to do. The parts needed were no longer being made so AHS had to replace the refrigerator. I’ve had great success with AHS that's why I plan on keeping them.

I went through looking at different companies and tried to see who offered the most. There were some recommendations and I went through a couple of them. One company didn’t cover a lot of stuff I was trying to get, so I switched over. The American Home Shield rep over the phone was really helpful. She broke down what they covered and in case I needed to file a claim. I would tell people this is a good opportunity and to look and see what AHS offers if they wanna try to get a home.

My air conditioner is not cooling. American Home Shield sent somebody out to try, but the issue that I have is not covered under the warranty. I've had AHS for a while and I've had a lot of claims. Most of them are always fixed. With this recent one, because the air conditioner drip is not put in correctly, they're not covering it. The contract says that if something's installed improperly, they don't cover that. So, I can't say that I'm upset with them over that.

I've had good and bad experiences with American Home Shield. The upstairs unit was not cooling. The tech got out quickly. He came the next day. He was very professional and personable. That was his second time out. The first time, it worked good for a few weeks, but it is so hot here. It's much more comfortable, whatever he did, but it's still not as cool as downstairs.

I have been an American Home Shield customer for a number of years across a number of homes, and never have I experienced a more unprofessional experience than I have recently. AHS has outright refused to provide assistance in replacing my water heater. Despite multiple calls, over 10 agents, and hours of my time trying to simply have the contractor call me, AHS has refused to assist in any capacity. Each agent just re-reads the same information and script.

To make a long story short, American Home Shield refused to reimburse me for a service that is explicitly listed on the contract. They couldn't even get a plumber out for an emergency issue any sooner than a week out. They did give me permission to hire my own and be reimbursed but then denied to authorize the work. They then wasted hours and hours of my time with phone system mazes, long hold times, and a need to call back numerous times. None of that ever resulted in a straight answer on the issue. I finally got that straight answer several rounds into back-and-forth through the Better Business Bureau. That answer made up words that were not in the policy to 'justify' their decision. Horrible company -- avoid!

I was a customer of AHS for years, I contacted them Four times to fix my refrigerator, they refused to replace a defective unit and it caused $22000 in damage Don’t use this company They suck!! They lie, they don’t deliver on their promises.

Keep your money in your pocket and do not give it to this scam of a company. I had my first call to them to use my warranty and it was an absolute joke. The air-conditioning stopped working and I contacted them. They sent out the contractor for repair, they looked at the problem and said it was the condensation pump. They left without fixing the bad pump. I tried to have them come back out for a week with no response. I fixed the pump myself. When I called to ask for my deductible to be refunded, they said they couldn't since they had already come out. Asked for a manager several times and they would not connect me with one, all they could do is repeat is that the repairman had already come out so they cannot give me a refund. Don’t take my word for it, read all the reviews except for the reviews on their site. Must have written or paid for those, I can’t find a place on their webpage that lets me leave a review. Go figure.

They misdiagnosed my problem with my air conditioner and refused to tell me who to contact so I could start the Arbitration process to cancel my contact with them. They did offer to refund half of the money I had to pay to have my air conditioner fixed. I would not recommend them to my worst enemy. I was told that they honor 87% of their claims, which means that they deny 13%. Something their salesman failed to mention. In my opinion this Company is horrible!!!!

American Home Shield responded promptly to my original concern and offered an excellent resolution. I am extremely pleased that AHS stepped up and reimbursed for my refrigerator replacement.

We were with a couple other companies prior to American Home Shield and we found them to be the best group that we’ve had. So, we continue to work with them. They've done what they said they were gonna do, which is the good part. They followed through and they've returned phone calls. In today's day and age, that's a rarity. This is the third year we will have a contract with them and we've gone a year without a claim, why you have a home warranty. But we’ve had three claims with AHS. Our washing machine broke and we got the parts in the mail the other day, and the guy is coming on Friday to install what he needed. We also had a claim because the wires weren't capped on the electrical panel. I won't fool with it because when you turn it back on, who knows what damage I've done. I don't even care if the electricity is off. So, we had a guy come out to do that.

American Home Shield is reliable. A pipe in the plumbing area for my washing machine wasn't draining. Larry, the tech, fixed the problem. I like him. He's a good guy.

American Home Shield seems to line up with what we needed the most which was covering the core systems.

One of American Home Shield's reps called me and explained to me the coverage that I was getting. I was complaining about the prices but that was when they told me about the quality. Even though they were more expensive, they got a good A record and that was what I was looking for. I would recommend them.

The techs responded pretty quickly to service my dryer.

The built-in oven wasn’t doing the self-cleaning. Everything was fine with the claim but we waited for a long time because they ordered a part and we were having trouble receiving it. But ultimately, they didn't have the part so they replaced our oven. American Home Shield does a good job in repairing items. We also like the price.

It's been a really good relationship with AHS. They did a great job for me in my first year and I'm going to keep using them. It's worth paying the fee just so that I don't have to worry. Recently I had a claim for my AC and it was an exercise in the hilarities. I have a heat pump system which means it's both the heating and air conditioning. It's the same system that went out the first winter that I was here and froze my pipes. The pipes burst and water went everywhere and destroyed the floor. The techs said, “Oh, you just don't have any Freon. We'll put some more Freon in."

I like that with AHS, you have a backup when things break down. I had a claim recently for my refrigerator. The gasket around the doors needed repair. The water was settling on my shelves in the refrigerator. The tech cleaned some parts in there and then ordered gaskets to go around the door. When they came in, he did the rest of the repairs. It's working fine now.

My sink had backed up, and the garbage disposal wasn't working. I filed the claim on the phone. I got an email from American Home Shield with the contractor's name and phone number. And the contractor themselves called me within a few minutes. The tech came by and had it all fixed within two hours. He cleared the clog from the garbage disposal. AHS is worth a try. Not all my interactions have been this great with them, but this one that dealt with the plumbing was great.

I'm very appreciative of American Home Shield’s service. I can get all of my different services and utilities addressed through this one service. It's easy. I put in the service order and it gets handled. In fact, I have two services that are coming in this afternoon. I have two different refrigerators that need some attention. We're able to get both of them looked at at the same time. That's gonna be lovely. I had JBC Plumbing out and the first two times, they were not quick. It was like a week and a half before they could even make the appointment. So, I didn't like that. But they have been very fine ever since. They've been here several times.

We had someone initially come out from McCormick to do a yearly checkup on the air conditioner. He couldn't get the thermostat to work. Then he got it to work through the furnace area. He said we needed a new thermostat. So we set up with American Home Shield again and we paid the $100 to have someone come out. This time, Young Mechanical came out and the tech was so very experienced that he came in and he said, "You don't need another thermostat, it's just wires were crossed." So he fixed it immediately and put some Freon in the air conditioner. He was amazingly knowledgeable about what he was doing. I would definitely send him on more jobs. Our experience with American Home Shield was great. If we have a catastrophe, it's a really good deal.

The last two times I called, I haven't had an issue. But previously, I called in a request for my furnace and when the contractor came out, they said it was electrical. So, American Home Shield made me pay a second deposit, which was unfair. But neither here or there, I still had to get it done. Also, it’s hard to understand reps that can't speak English. When getting calls for people in the United States, AHS should make sure their people speak good English.

Sometimes I like American Home Shield and sometimes I don't. They say that they don't want to pay for this or that. But I'm keeping them because you never know when something's gonna go broken or that you're gonna need something and you won't have to come out of your pocket for the full amount. I like the last plumbers that came out. If I had to use any other plumber, it would be the plumbers that they sent out the last time. When they came in, they got to the problem. They didn't cut corners with me like the last people that came out for my plumbing problem. I liked their customer service. They explained everything and got the problem resolved without saying that they would have to call American Home Shield.

Efficient Air Systems has really awesome people. My claim went great. Something went south on the new AC that was installed. The techs got here and they fixed it and they recharged it and called it a day. It's been blowing cold air since. I love the guys to death. They delivered as to what they're supposed to do. They replaced both units. I would tell others to use American Home Shield.

The air conditioning wasn't cooling and apparently, there were some problems with the thermostat. The techs got out here very quickly. They were ready to come the next day except I have to work. So, I had to schedule them then. They did a great job, were very attentive, listened to everything, and interviewed me. That was really good. Some things that I said kind of triggered some things for them to check. So, their expertise in troubleshooting was really exceptional.

Home Shield was good until this month. Someone came out to my house and serviced my AC. The guy told me, “You have a leak in the system. You can’t keep putting refrigerant in the system. You're just messing it up... I’ll put a request to Home Shield. They should be reaching out to you within a day or two.” That was on the 26th. Here we go on the 6th and I had to keep calling. Nobody called me. That was a disappointment for us. I wish there was better communication. I also used Home Shield when I had an electric issue. The tech was pretty good. He came in, did what he had to do then was out.

For some reason, I was misinformed as far as the payout. I know I had to pay $100 out of my pocket but I thought that American Home Shield covers my Freon and that was not the case. They cover $10 on a pound. I'm saying, "What's the purpose if it's costing me $150 a pound?" It's costing me $150 a pound and I already paid a 100. It would be up to the customers to pay the difference. My unit was completely empty. Other than that, the claim process was good. They got me somebody out fast.

The first time AHS sent somebody for my microwave, the guy looked at it, and said, "I don't work on microwaves that are not under the hood of the stove." We had to find somebody else. It happened pretty quickly. On the same day, AHS found me somebody else that works on my GE. The tech came and put the microwave down. He opened it up, cleaned it up, changed some stuff and put my microwave back to work. He was very professional. He was doing his thing and had a place to put the microwave. He cleaned the place after he finished working. I like AHS because they send professional people that know how to work their thing.

AHS was a benefit to me 'cause two days after I moved in, my air conditioning went out. The techs responded quickly and efficiently. They had to order a part, which took about five days. But other than that, that wasn't their fault. In today's world I got it fixed that quickly. I'm thankful it was repaired because it is up to 90 degrees.

I did a claim for the dishwasher and the AC but they only put one in for the dishwasher. I called to see why the AC guy was taking so long and they told me, “Oh, you only put one in for the dishwasher.” I'm like, “No, it was for both.” There needs to be more active listening though. The rep quoted me a price for both but it was apparently only for one. Each service call is $100 and she told me it was for two. I was requesting for them to pull the call but no one ever did. But, they eventually took care of everything.

The air conditioner wasn’t cooling. It was super low on freon. The first people AHS tried to send out didn’t even come to this area. I reached out to American Home Shield and they found someone to come out. The technician filled the freon because we have the policy where it covers this freon percent through AHS. He said that since it's an older unit, there might be a leak. He didn't know and we would have to monitor it. With American Home Shield, you have 30 days from when the contractor comes out to let them know that you still have an issue. They come back out and you won't be charged the $100 service fee again.

Comfort Pros was great. The one part that wasn't great was it took a while for them to get here. I put the call in on a Sunday. I called the following Monday morning and left a message asking them to call me and letting them know that I was going to be home all day. They didn't call. I called them. I said, "Hey, yeah. I'm just calling to follow up, seeing when mine get scheduled." The person said, "You know what? We'll call you when we're ready to schedule." I said, "Will they call me today?" She was like, "Yes. They'll call you today." They finally did call me today at around 7:55 PM and they said, "Okay. Well, we can get you in on Friday." That was like five days later but it was okay.

My garbage disposal quit working. The tech did a really good job. Explained what happened, fixed the problem along with a leak issue in my toilet. He replaced the part because it had worn down. I appreciate the professionalism, the honesty, and the promptness. With AHS, I don't have to worry. I'm a single mom. If anything breaks, I don't know what to do. AHS sends out the person and I don't have to worry about who is going to be a good reference or not.

We had an issue with a garage door opener and there was an emergency, so we called to have it repaired without calling for somebody to check it out first. I got an email into the claims department to see if they can help us with the bill for that replacement of a garage door opener motor. It's been a few days and I have not received a call, but because of the holiday, I didn't expect to hear from anybody from American Home Shield. They were going to email me.

When I need a service person to come out, they come out and do what they need to do. So everything's going well. The AC went out again. So the contractor is gonna come today and look at it again. The first time they came, it was blowing hot air and then, I turned it off for three days. When they came and turned it on, it started blowing cold air. So they didn’t do anything. But now, it went back to blowing hot air. But the contractor was professional. They were good people and on time. Everything went well.

We had a water leak with water bubbling the drywall coming from the attic and pouring into an electrical outlet. They were going to send a plumber. I called in them in the middle of the night. They said they would expedite this. No one came. We could not reach the person assigned. Then they decided to sent HVAC people. Expedited which meant they had to be here within 4 hours. No one came. Couldn't get an answer from the assigned HVAC. They reassigned us, again no one came. They charged us, but no one came. I had to hire another company and it cost me $580. I was short one pound of freon and they cleaned out the pan up in the attic.

I had a water leak from the freezer section of my refrigerator. AHS was quick to respond. They understood the severity of the problem and tried to get somebody out here as quickly as they could. I would recommend AHS. It's user-friendly. It's a good resource to get your problems resolved quickly.

The heating unit upstairs was not heating. When I called American Home Shield, the technician came out and it was very nice. He fixed the problem. After that, it was fine. Then two weeks ago, the unit for downstairs was not cooling down the house. It was the first hot weekend that we had in a long time. So the contractor came out and fixed it. I was very happy with both contractors that came out and American Home Shield.

The contractor came at the time they were scheduled to come. They weren't able to fix the issue, but they took their time to diagnose the issue. So I appreciate that. I was very satisfied.

Our washer and dryer were 20 years old and it was time to get new ones. We're having to do laundry with high on the lowest part of the washer. It's pretty bad. The dryer's making noises too and it's just any time now. I'm a little more worried about the dryer because it hooks into the electricity. Since we had Home Shield, I suggested that we try it out. The tech that came was very kind and seemed to be very knowledgeable. He was very professional the whole time and he spoke highly of Home Shield. He looked at the washer and the dryer and tested them. He agreed I needed new ones.

Last year, it was difficult to submit a claim, but with the two claims that I filed this year, it's been really easy. Our circuit breaker continued to trip, and I called American Home Shield. The repair people came out and could not find anything wrong, but when the last guy came, he said he knew exactly what the problem was. My husband said that he was thorough, neat, knowledgeable, and professional, and he replaced the circuit breaker. It was something that should have been done all the times that I called.

American Home Shield provided a good service and the technician that came out was very helpful and professional. He also gave me some options for a maintenance program with their company to come out and clean everything out once a year. American Home Shield will not cover certain items if they're not maintained and I needed to have them maintained anyway, so I'm going to get with them and get them to come out and do a yearly service.

Having American Home Shield, you don't have to pay that much to have something fixed if it breaks. We have used it. The only complaint I had, and I don't know whether that was their fault or not, is that we had a hot water heater out and it took us over a month to get a new one. It was aggravating not being able to have hot water. Overall, my experience with AHS, so far, has been good.

American Home Shield does a job in a timely manner. They have professional staff so far. I have been pleased with their service for the most part. A contractor came out to repair my dryer and did a great job. The tech did a good job. He replaced the part. But the same thing is happening, so I called and put in a new work order and they said that they'll send someone back to look at it and repair it if they can. He called me this morning and said he would be out between 9:00 and 1:00.

It was simple signing up with American Home Shield and I’m satisfied with my coverage. I haven't had to utilize anything but from what I've dealt with customer service-wise, they’re excellent to work with.

I used my computer to set up a service request, which is easier than the phone. I have two AC units and I had one of American Home Shield's people out to service them. When the guy left, everything was working fine, but three days later, one of them quit. I had to have another service call, and the guy came out and changed the capacitors. I liked him real well. Overall, American Home Shield is fine so far. I haven't had any problems with any of the service people. I also got a garage door issue, and now I'm waiting for the service guy to get the part to fix that.

We had a claim to American Home Shield where PHD came out, and it went well. They were able to resolve the problem. At first, it seemed like it wasn't going to be fixed, but they figured it out. It seems to be resolved now. The downstairs toilet wasn’t flushing right and there was a really bad smell. It turned out that the main line was full of stuff and it had to get snaked and cleared out.

The service of AHS has been pretty good. Everything I've needed, they were able to help us out with. Our recent claim went well. Everything was fixed. It was all covered under the cost of the initial service fee. Expectations were met. Also, they're pleasant to work with, easy to explain the situations to and very understanding in trying to help me out. Things are also online now. You can track the service tickets easier and see the information for who you're working with, whereas in the past, it was handed off and then you just didn't know until somebody showed up.

I've had the worst possible experience with any company I've ever used. I called April 26th which was 31 days after the policy was taken out. I told American Home Shield what was wrong and they sent a technician. He came, spent 10 minutes and said the dishwasher needed a new motor and the whole thing was fried. He also said it would be 7 to 10 days on the part, which I wasn't happy about. He called me back about two days later and said he needed to come back out and re-diagnose the problem. He hadn't even ordered the part and he already told me 7 to 10 days. He came back out, spent an hour diagnosing it and came up with the same diagnosis. He said the part was back ordered and did not know when it would be in. I said, "I want a new dishwasher. I'm not gonna wait indefinitely for a part to come in when you can't even give me any information." He walked out the door and said, "This is between you and American Home Shield."

I wasn't too happy about American Home Shield. The guy put me on the spot, making me think if I didn’t go ahead and get it, that the price was gonna go up. I went ahead and pressed him on it a bit, and he said it wouldn’t start until the following month, which is when the first payment would come out. I went ahead and did it, then I turned right around, made another phone call and found out his price was drastically higher than the next person I called. That person told me that even if I didn't use them, I did not need to use these people because they were way too high.

We signed because of limitations. American Home Shield didn't set a limit. For the AC, it was whatever it cost. AHS would cover it if it was not due to me messing it up or my error. I got the most expensive coverage, but it was good. It was explained to me where I could understand and got me to sign up. I would recommend AHS.

I was informed that the home was to get rekeyed as part of the policy. So, the tech was called out to rekey the home. It's functioning well now and it was a very good experience.

The service with American Home Shield is a little hit or miss. The agents on the phone that we deal with don't necessarily seem to be very capable of accommodating things when we're asking for it. On most of our most recent calls, we asked for particular things. Our air conditioner needed repair recently and they were very difficult in trying to accommodate getting someone out in a timely fashion. We were told three times that someone would be out that evening. They've provided some inaccurate information, which caused us to have to endure things a little longer than we would want it to have. Their customer service seemed very confused and they tell you one thing but it has never actually what has happened. They need to improve on it. Their ability to understand us seems a bit difficult.