American Home Shield Reviews

We've had American Home Shield for a while. Sometimes, if you don't ask the right questions with American Home Shield, you won't get exactly what you want. Sometimes when you say, “Hey, this is what's wrong,” and they'll come anyway, and then you'll pay them the money, and then they go, “Hey, we can't fix this.” We had to do that with the garage. We paid the guy to come out and look at the garage, and he said, “Oh, no, no, no. We can't fix this.” But what I do like that American Home Shield is doing now is they take a picture of the issue. I'm glad we have American Home Shield. I sent in a claim for the dryer and my washing machine. The tech came straight out. He was really polite and nice. He even explained to me the part.

The AC wasn't working well. I called American Home Shield and they sent the repair guy out. He said it was the damper motor that went, so he replaced it the next day. He had to get a part. He fixed it so we can have the air, and he just needed the parts for the ac to do it automatically. AHS is a lot better than Old Republic.

We've used our AHS warranty three times and it always worked well. They're efficient, they get back to us quickly, and the work gets done. Recently, we had a shower issue where the techs said that the cartridge was going bad. It wasn't a big deal, but they got it fixed. They were really good and efficient. They also got here when they said they would.

I had a claim with AHS for my dryer. The tech got it done right away. It was a minor issue. It wasn’t anything really bad.

I've always been taken care of in a timely manner by AHS and they always do it in a timely manner. They're also easy to work with. Recently, they had my water heater replaced. I filed the claim on a Friday, and the tech was out here on Monday. He was great.

Sears sent somebody out for the washing machine that wasn't spinning. He was able to go down and get the parts right away then he came back and fixed it. American Home Shield have been good for me whenever I've had a problem. I've always been taken care of. Sometimes however, it's taken longer than I would have liked. I had my heat go out two years ago. Because it's a boiler, they had a hell of a time trying to diagnose what the problem was. They sent out three different companies. First, they sent out an electrical company. Then they sent out boiler companies. Then they sent out somebody else. Finally, they got it fixed. But I was without heat in October.

American Home Shield is a good thing to do. I refer people to it. The repair is worth the price. Sometimes, you have some representative that you have to work hard with and sometimes you have a representative that's right on and does whatever needs to be done. Recently, my air conditioning unit had stopped. When I called American Home Shield that day, I explained to them that I'm a 69-year-old-plus individual that's disabled. A repairman came right on out the next day and did the repair. He was very respectful. I asked him to put this little plastic on his feet and he told me, "No, ma'am. I have some out there in the automobile." He went out there, got the little booties, put them on and did what he had to do. He was very helpful in getting things done. He explained to me exactly what needed to be done to the unit. I went outside and checked him as he was working. It didn't take a long time. Once he repaired what was going on, he wrote down on the paper what he had done and left it with me.

My AC was making a loud humming noise. I submitted a claim with AHS and the communication was great. Once the company received the message to move forth with the approval, they called us to set up an appointment to come out. Then, the techs came out within two days and replaced a compressor. So far, everything is good and overall, AHS is an outstanding organization.

American Home Shield was very quick. I put a claim in the night before, I got a text confirmation that night. The next morning, I got a confirmation call that I was on the schedule. So within 10 hours, I was already able to schedule for somebody to come out. I had somebody out here within a day and a half. The contractor came to fix my ac, and did a great job. They were very thorough. The motherboard on the unit was fried, and they ordered the part, so the part came in, they came and replaced it. The monthly expense is nothing in comparison to what that AC unit cost out of pocket.

My heater wasn't working properly and Service One came out. It happened on a Friday and I was concerned that a weekend would pass and we would have to wait till Monday in order to get someone else. But the American Home Shield rep called ahead to see when the service person would be out for me. She came back and let me know that they would contact me themselves. She told them our situation. They were gonna come out that evening and they would contact me. They wouldn't let it go over the weekend. So she was very, very helpful in getting a resolution to my request and my service. The tech was very helpful. He explained what the situation and the problem were to not just to me, but to my husband as well. He was very thorough in doing what he needed to do.

I wasn't happy about the payment increases, and I hadn't had a chance to call American Home Shield. My bill went up from $54 to 60 something dollars, then the next month, it was 80. My daughter's bill did not go up, and she lives down the street. Apart from that, the response has been quick when we request for service. I had to wait a day or so to get my furnace checked, and it was really cool during that time, but we made it just fine. The service is great too. The last people that came out here and checked my furnace were pleasant, efficient as well as very understanding and caring.

American Home Shield did a good job. I had a dishwasher claim and the techs had to order parts, and they came back out and replaced it. It’s been working since then. The reps gave me everything I needed like the date and time, and they updated me when the technician was running late.

The tech was a very personable young man. I understood him verbally. His verbal communication skills was excellent. His interpersonal skills was outstanding. The first time I called American Home Shield, it was about a leaking faucet and I got an opportunity to talk to a rep. I prefer that better than pushing the buttons and having a recording coming on because the rep was very helpful. The automated phone option is very impersonal and then they are limited in the choices that you can make.

I signed up originally with AHS when we bought this residence in 2019 and renewed it in 2020 and in 2021. Went for an upgrade when we renewed in October of 2022. One of the reasons I went for the upgrade was because it offered a free HVAC check. I called them to see about getting that and had to sign up for another thing that they call ProConnect. I ordered the HVAC check online but didn't hear anything back from them.

For our recent claim, the AC stopped working completely. The tech that came out was fine. He got it going. We had a little problem a couple of years ago with the money. I was told a certain rate and I accepted it because every year I might get a call to see if I want to renew it. And that particular year, they dropped the price down because I already had them for a while. But then, when I saw the charge, it was a lot higher. That was a little bit of an issue that took some time to straighten out, but it got straightened out. I would recommend AHS.

American Home Shield's service is great, but it's a little frustrating because there were a lot of things about the plan that they didn't tell us about such that we can't add appliances afterward or that certain things weren't covered. We did not get a good list of what we were signing up for and then I would call them and be like, “Oh, this thing is broken. I need someone to come fix it.” They'd be like, “Oh, that's not covered.” Leaky pipes are covered, but if a pipe breaks, it’s not covered. Weird things like that where they have covered a couple of things, and it's been really helpful, but then we also got stuck with a $3,000 bill because they didn't cover certain plumbing things that we thought they did cover. They weren't super upfront about it. So, that's been super frustrating but the services they have provided have been super helpful.

When we started to run the furnace, all the smoke detectors started going off like crazy. We called in to find out what was wrong with our HVAC and Rivers Reliable Services came out. The tech inspected it and said there was a lot of dust which set it off when the pilot light and the furnace turned on. He cleared and cleaned that up and told us not to worry and that the furnace is in good working order. He was excellent, professional, on time, and didn't make something up. We like American Home Shield. The coverage is excellent and when we have had to submit a claim, we've been lucky to have good people come out and uncover what the problem is. It's worth the peace of mind.

Anytime Home Services came out a week ago and they made an appointment to come back today. The same gentleman came back. He had to get the parts. It's for an old toilet. He said to me he was done. I was stunned. But nothing's changed. The water's still running. He left and it's no different than it was before. I love AHS. Unfortunately, this is not one of the better situations that came from their referral.

AHS has been absolutely phenomenal and they have great providers who would come quickly. Also, I've had a few repairs and everything has been covered.

American Home Shield had a hard time changing my information. It was my uncle's house, so I dealt with AHS last year with that. I kept asking them to change them and they said they would, but they couldn't figure out how to get them out of their names. And it's annoying when I call in somebody and they would say, “We don't have that name.” But besides that, everything has been good. The last time we dealt with the air vent guys, they had to get parts and it was a pain in the butt for them to get back out. They said they were going to fix something, but didn't. But the last two times time, they came out right away and got it all done.

We've had a few issues with AHS that have gone okay. But the last issue that we had was the worst customer service I've ever dealt with in my entire life from American Home Shield. Our air conditioning broke on August 6th. One of their contractors came out and said it was the coil and the condenser and that it would be six weeks. We believed him. Six weeks went by and I checked up with him, and he said, "I think your stuff is gonna be here." Through that time, I checked it a few times. Sometimes he wouldn't answer me at all. He was not great at communication. At six weeks, he said, "I'll be there Friday." But he never showed up and then he stopped communicating with me.

We had some service done on our dishwasher and it went well. The main pump had failed. I had to reschedule a couple of times and they always were responsive. The guy who came to fix it was the same person both times and seemed knowledgeable. He was able to get the job done quickly. I had a good experience, and I would recommend AHS.

For my recent claim, Air & Water Solutions was good, but American Home Shield is horrible. I'm waiting for my date of expiration because they're going to charge me a fee to break my contract. But if I could break my contract, I would. It's a bunch of promises that they can't fulfill, a long waiting time to get services out to be fixed. It doesn't seem like I have a lower amount that I'm paying out of pocket than I would on my own. The better route is to not have this contract. It's a headache. It's a runaround. They're a fraud. They don't fulfill what they're advertising.

My garbage disposal wouldn't come on. I pushed the little breaker under there, but it didn’t do it. By the time the repairman got here, everything was okay. However, I was charged for that though he didn’t have to do anything.

The guy was in and out of here super quick, which seems to be the pattern with a lot of the technicians. American Home Shield switched me over to Prestige because I was having really bad service from the appliance company that was working on my stuff before. The guy before told me I needed a hose, but this guy's telling me I have a leak. I said, "Where?" He couldn’t show me. He was not explaining what was wrong. He was here for a dishwasher and a freezer, and he just looked at the freezer and didn't do anything. I haven’t heard from them yet about coming back. Are they ordering me a new icemaker? I'm very dissatisfied. The guy didn't even put his report in. American Home Shield was waiting, then they asked for it and contacted me saying that I could get a second opinion. That service provider is coming today.

United Home Air came out for an AC claim and the tech figured out what the problem was right away and they closed the problem very quickly. But there was another repair that I had done. It was the garage door and the contractor was RJ Garage Door. We had fixed 90% of it and when the tech came out, he reset the thing, which was great and I'm happy. But he said that he had reprogrammed the garage door remote and I can't get it to work.

There are a few problems with understanding some of the representatives from American Home Shield. They're with a heavy accent. Then the first year, I was really dissatisfied. I had a problem with my air conditioner. It kept leaking Freon, and the people they sent out couldn't diagnose it. They were trying to tell me that the problem was somewhere coming from the roof into the condo. American Home Shield said, “Well, that’s it. It's not the air conditioner. It's from an uncovered line.” That wasn't the problem at all. I needed a new air conditioner. It was broken. It was leaking somewhere in the AC. I had an independent guy come out and replaced the air conditioner. I haven't had a problem with it. The biggest item that I needed to have fixed, I had to buy myself, a $5,000 AC, because they couldn't figure out what was really wrong with it.

The gentleman from J&J did fix the AC. He was out here during the time frame when he was scheduled to be here. There was a fan that was a problem too, but he got it ordered and was right back out. They kept me updated through text messages about the appointments and when they would be here and when he was on his way. As far as American Home Shield, they got everything scheduled promptly.

It was easy to sign up with American Home Shield. I mainly talked to somebody on the phone once, but I did everything online. I found it easy to navigate. I was pleased with that part. Recently, I called for the lights that were flickering. I had great communication with the contractor. I always knew what was going on with the process. They were wonderful to work with. The holdup was they had out of town work. It was a couple of weeks before they could get here to completely finish it. But once I was on the schedule, they came right out and did everything right away. I am thankful for the peace of mind American Home Shield has brought me with the new home purchase. Nothing beats that.

I had issues with my dishwasher and my fridge. The tech provided good service and everything went well with the fridge. As for the dishwasher, I'm not sure whether I'll have to change or not.

I canceled my AHS policy because their service was lousy. Dealing with their consumer reps was awful. They hardly spoke English and were very difficult to understand. I had a really bad experience with them trying to get scheduled any appointments. They kept giving me the runaround. I finally went back to my title company and I asked for a full refund because the title company had gone ahead and purchased the home warranty as part of my escrow. Because of that, we went through the proper channels, we tried to schedule service appointments. We had two major things going on in our house and that was our stove. We also had a connection line that we had to repair and go through the gas company to get fixed.

I called my claim in on a Thursday night. I wish it was easier to talk to the people. I couldn't understand them. But everything else seemed to go smoothly. The contractor called me Sunday and came out Monday. The first time the contractor came out and diagnosed the washing machine. And they came back and replaced the part that was bad. The technician was wonderful.

When part of my home did not have power, I created a claim online and it was very easy. There was a contractor assigned for that claim, but they said they will be able to come in after two weeks. I talked to someone from American Home Shield, then they had Puget Electric come out. Puget Electric was extremely responsive. They had someone call me from their company then they worked with me to make sure that they had come in as soon as possible. They had initially scheduled someone to come out a day later, but they were able to schedule me a day earlier. A switch tripped, and they were able to find the root cause and fix that. I'm extremely satisfied with their service. They did a good job, and it's working well.

I was having a problem with my AC and I did a claim to American Home Shield. It was really expensive. The guy came out. It cost me $125. He spent a lot of time here. When he hooked up to the air conditioner and unhooked it, it looked like some Freon came out, and I was concerned. He said, “Oh, that's normal. Well, the system is old, and that's how much electricity it's going to use." I said, “So it's just old and there's nothing wrong with it.” He said, “Yeah. There's nothing wrong with it.” I said, “Okay. Well, the system is old. I don't feel like it's cooling well enough.” He said that it was, and so that's how it ended. I wasn't really happy.

Smart Tech came out for an appliance repair recently and they were outstanding. I'm very happy with the service from AHS. I’ve used other companies before, and they don’t match up to what AHS is doing.

I've been pleased with AHS. I called a claim in. I had somebody out that afternoon and they replaced my pool pump that afternoon. That was quick, and that's on the good side. Then, on the other side, my built-in microwave took a dive. It took 10 days to get a guy out here. When he came, he said, "This is what's wrong with it. I'll order the parts." He was here two days ago and he won't be back until November 11th. But overall, I'm happy with AHS.

My bath spout was leaking and dripping in my guest bathroom. Also, the water valve in the master bath and my kitchen faucet were leaking as well. The plumber was friendly, professional, and polite. But said, "Oh, this isn't covered under your warranty, because they said it was a pre-existing condition." So we got that squared away. The next time a plumber came, he installed the tub spout and said, "If there's a drip, it's coming from the hot and cold or the diverter valve. That's not covered under this order." I then said, "Well, how was I supposed to know that it's a different issue? These are a foot apart." They wanted to make a new work order which is not right as this should have been fixed. There are five things there that are all connected.

The water heater just gave up. American Home Shield sent Cal-Home, and they helped resolve to fix it. The tech was a very nice gentleman. It was nice to work with him. I've always recommended the company. Cal's a very nice company. They were very helpful, and they arrive on time.

AHS is definitely worth having. They save you money. The only one complaint I would have is sometimes I have trouble understanding the language barrier when I call in to submit a claim. It's foreign and it's hard to understand. But that's not uncommon anymore with every business. I had claims for my washer and my dryer. I had a dishwasher claim, too. But it was a leak and it ended up not being something they could do anything with. But they've always taken good care of me.

The water line to the refrigerator was having issues. The website of AHS is okay when I submitted a claim for it. I happen to be in software development, so I know what a good website is. I would not qualify that as industry-leading, though. When you try to select a certain category, there are items that are missing. The techs had to come out twice for our claim. The first time, they made a repair. Then the problem recurred, so they had to come out again. It was an issue with the ice dispenser that they installed, and then they explained what the fix was. If they would have done that from the outset, we would have avoided the second call and the second fee. Because American Home Shield charged us twice because it was over 30 days.

American Home Shield does a great job of getting somebody out to fix things when we need repair. When you call, they take care of you. I called for my garbage disposal and a water line from my icemaker on my refrigerator. The guys who came were great. They did everything right. They replaced my garbage disposal. The guy had what he needed to do my water line for my icemaker.

I've had two issues, and I'm almost afraid to call American Home Shield about anything else. I ended up having to get my air conditioner repaired on my own because their company said that they would not cover it because they said it was a power surge. But I don't know what power surge they were talking about. I also had two different companies come to fix my refrigerator. The first company was just a joke and a half. It took over a month to get them out there to do the repair, and they didn't even complete it. I had to get another company which had it fixed within a week. Overall, American Home Shield has so far been horrible. I'd like them to follow through on anything and everything they say. Also, I would like them to do something, instead of saying their phrase answer to everything, “You will get a phone call back in 24 to 48 hours,” which does not happen.

Our dishwasher hasn't been performing well. The techs ran tests on it to see what the issue was but that yielded no results. So, the tech said it was probably an intermittent outage. AHS's service is okay. The value for us has been good for the past couple of years. But looking forward, we live in a rural setting so our coverage isn't great. We have more issues with more things on the property than what they cover. Also, we're so far away from people that there aren't that many contractors who service our home. So, we've had issues scheduling different contractors for the issues we've had. Most of the time, we've ended up coming out of pocket anyways.

When I signed up with American Home Shield, they asked me if I had my doors rekeyed. I was like, “No, I haven't had them rekeyed.” They were like, “Well, we have a free service. They can come out and do it.” They did a great job. For every house I've owned, I've had AHS as my warranty provider. I had to cancel the contract that I had and start again with them this year, but I've had them for a long time. The people they sent were great, very professional, very quick, and asked me what I wanted to do. I also ordered a tune-up. somebody came out yesterday and took a look at my air mover and my heater. I really like American Home Shield. I feel like the biggest expenses are covered. I use their preferred vendors and just by having that coordination through companies, I feel like that lends a lot of confidence for me.

A contractor came out and fixed the icemaker part of the refrigerator that was having some issues. They were on time and explained what they were doing.

A repair person came out because my shower was not working upstairs. The water was not coming out. Also, there was a leaking faucet in the downstairs bathroom. The repair person told me that the faucet downstairs would have to be replaced and they were gonna get back to me on the shower. They called and told me that it was gonna cost me $1,000 for them to go in and fix the shower upstairs. I didn't have $1,000. They told me that the claim was still in to replace the faucet.

American Home Shield's reps are polite and prompt. I had a plumbing thing recently and on the day that the tech they assigned was supposed to come, I stayed home all afternoon waiting for him. Then I got a call that the guy was sick and it had to be changed. But I told them that I couldn't do that because I was going to be on a cruise. So they came on out that day and fixed the leaking underneath the half bathroom sink. They were very nice and polite. And if I asked a question, they would explain it to me.

Our AC stopped working. So the tech came out and looked at it. My wife was at home when the tech showed up to do the work. She said he was very friendly and got everything fixed for us. The AC works better than before. We've had pretty good experience with American Home Shield. Anytime we need to get something done, it’s pretty quick and efficient.

American Home Shield responded rapidly. And someone came in the day or the day after or the next day. So, we're pleased with the work. Also, the technician's work ethic was good. He came fast after we called AHS. He was able to help us.

The tech was excellent. He fixed my AC issue that day. I'm very satisfied.

The last claim I had was simple. I had a bathroom sink that started, all of a sudden, leaking water. When someone would turn it on, it would cause water to start seeping out from the top then go on to the floor, which is wood. The sink couldn't be used anymore, and it's for most of the guests that come into the house, so I needed to get it fixed. I called American Home Shield first to make sure that it was covered, just to be doubly sure, because the language was a little weird.

The tech took three weeks to come because of the part. I had to call the contractor a few times to track the delivery, then they fixed a time for the tech to come out and the guy came on that day. Once he was there, he fixed the problem of the gas pilot on the heater. He was nice and knowledgeable.

AHS is really very efficient about sending someone out and they've been helpful in getting my appliances fixed. I'm happy with it. They sent someone out recently for my washing machine. It needed a whole new motherboard. It had burned out. The tech also cleaned out the filters. He did a good job. He was really terrific. I liked him.

The toilet was backing up so I submitted a claim. I did it online and it's so easy. Then, Pipe Down Services came out and I know them by name because they always go out. They do exactly what's needed. I've been very satisfied with AHS and I recommend them all the time. I tell people to look them out.

I like American Home Shield. This year, we happened to use them twice, back-to-back. We had a concrete slab leak, and when we called, everything was handled in a matter of minutes. They responded immediately and found one company, but the company couldn't come for a week. We needed somebody quicker, so we called American Home Shield back. They found somebody else, and they were out the next day. It went like clockwork, and they informed us of what was and wasn't covered. It was quick, to the point, and just when we needed it. I’m very happy.

The contractor was working on a washing machine that I had. It wouldn't drain and they had to order a part. The first part that came in was the wrong part. But it wasn't their fault. So they had to order a new part. When the new part came in, they repaired it real quick. Overall, American Home Shield is very quick on responding to my needs. I'm pretty happy with them. Their vendors are very good. But I wasn't happy about the price increase. It went from $50 to $70 with not much notice.

It's been fairly simple and easy to submit a claim with AHS. They get right back to me and give me the information of the person that’s supposed to come out and fix my problem, so I haven't had any issues so far. Recently, my stove wasn't working and they sent someone out. When they first did that, they thought it was the stove that had to be worked on, but it was not. I needed to call back and get with an electrician as it was an issue with the line. So the electrician resolved the issue and he did a good job. He was professional and nice. AHS is a good service.

There have been plenty of times when I let them connect to my phone so they can take a video of the problem but when the tech shows up, he'd say he never got any of that information and I would have to start everything from scratch. Having to make multiple visits is frustrating. But other than that, the service has been good. I appreciate the fact that the fee covers just about everything we need. We're glad to have it and that's why we keep renewing it.

We had our first call with a service provider and we are satisfied. But it's a little costly for the service call.

If you set the washer for a normal load and then you push the start button, it would go through the first cycle of washing and then, the machine would shut down. Then, you go back and you start it again and you'd have to turn the machine around and start all over. The tech was the greatest young man I've ever seen, dealing with everything. He shared with me what was wrong with it and tried to fix the issue but it was the motherboard. So, he couldn't fix it. American Home Shield ended up replacing my washer. When they sent me the washers that I could look at at Lowe's, they offered me an e-card. I went up to Lowe's and I looked before I purchased anything for about three days. I ended up getting a Whirlpool and it was more than what the e-card was. We got my washer in '13 and they gave me the value of it on the card. It was $528 and I put 300-something and got the one I wanted.

Whenever I put in a request for a job with American Home Shield, the contractors that they hire usually a two-week wait. The length of time is just ridiculous. For instance, I had repairs on my dishwasher and that took forever. Now, I have a call waiting on the refrigerator. There's a part that needs to be changed and the refrigerator is dripping water. A tech was scheduled to be here yesterday but his truck broke down. I called and asked if there was another contractor that they could send but I never got an answer. That's my beef with American Home Shield. Also, I don't call plumbers anymore for American Home Shield because they don't pay anything. I just pay the plumber myself. I had another claim for my washing machine and the tech did a great job. He diagnosed it right away.

The water stood in the washing machine. There was a hole behind the machine. The contractor came out fast and the technician was the best I ever had. American Home Shield works fast. When I call them, the contractors come out right away. And they do what they have to do. They're excellent. I recommend AHS all the time. They're good.

My stove was clicking like the eye would come on was but it wouldn’t. Also, my dishwasher started holding water. I called AHS and made the claim. I told the rep about the appliances and paid the $100. The contractor came out within two days and set up a date. But they caught me the next day and set up a date to come out. I’m a stickler for time management. When you say you’re gonna be here, be here. That’s a half point on my book. But they came when they said they were going to come. They checked everything thoroughly and did what they could to resolve the problem.

Some contractors of American Home Shield are okay. Sometimes when I am not satisfied, I give them a call. When something cannot be fixed properly, the contractor asks me to do this and do that. This happened with my kitchen dishwasher where the water was not draining. This happened before. It drained the water then it came back a couple of years later. When it happened this time, I was told to buy something so the water can drain. That thing is not included in the American Home Shield's services. The dishwasher is not fixed until now. I called back and American Home Shield gave me a different contractor. The contractor said that they submitted the order that they needed to buy a motor. I've been waiting and it's almost two months now.

I was getting hot water everywhere except out of the faucet in the shower. When you turn the water on, you got cold water, but as you turned the valve around and twisted it to the left to get hot, the water would stop and I couldn't get hot water out of that valve. So, the techs had to replace something in that valve. They were great and fast. I'm in the middle of a home remodel, so I get put off by installers all the time. But I didn't have to deal with that with these guys. They were there when they were supposed to be and they got the work done. They were also efficient and clean. All in all, I was very happy with AHS.

There was a power surge, and my outlets were not working. I just needed to reset them, and I didn't know that. The techs came out and they told me what the issue was. They did all of them for me and showed me how to do it. They contacted me right away. American Home Shield contacted them right away. After I put in the request, they sent me a text message and told me that they have reached out to their service provider. Then they contacted me two days after to schedule an appointment and then, they came out. It took about four days for the entire process. As far as AHS, I think their deductible is high, but it's cheaper than what I would pay out of pocket. They're pretty responsive, and the service providers seem qualified, so it wasn't someone that wasn't experienced, and he knew what he was doing.

A technician came out. I had the door off to show him what the problem was. He looked at the problem. It was done quickly. He had me come outside and showed me what he did. He unscrewed the pilot light, cleaned it, and put it back on. It wasn't leaking anymore. He lit it for me, came in the house, and tested to make sure there was no CO2 readings in the house. He gave me a receipt copy of the paperwork that was saying that he did the job.

I had a hole popped in the filter and the techs came and replaced it. It went well. The only complaint I have with AHS is I referred my next-door neighbors to them ‘cause they had an air conditioning problem. They signed up. But AHS is not doing what they said they would do if I referred somebody to them.

I called American Home Shield and when the tech came, there was no delay. He came in and he immediately assessed the problem. He fixed things that I didn't even request to be fixed. My light bulb was out and I knew I had broken it. I hadn't gotten around to it. But he fixed the light bulb out and then dumped the glass out into the trash can outside. He swept up some pieces that had fallen. He asked me for a light bulb and then put it in.

I filed the claim with American Home Shield to have my refrigerator fixed and I had people on the phone who were incompetent. They kept insisting that my refrigerator wasn't covered and I couldn't get them to do anything more than read the little flashcards that they were given to tell you why they're not going to cover it. Nobody could explain it and nobody was listening. It was unbelievable.

I've had four claims this year and American Home Shield has saved me a ton of money. I had a dishwasher that the board and heating element went out in. Instead of buying a new dishwasher, I paid 100 bucks, and American Home Shield sent out their techs and they fixed it. Then in July, I came home from vacation, and my air conditioner had so many holes in the line set and coil and condenser that needed to be replaced. So I ended up paying my $100 deductible, and all in all, I ended up paying about 15% of what I would have ended up paying if I had to pay for all that on my own, including the equipment and labor.

Having American Home Shield is better than nothing. But they don't like to use the people that you want. They don't let you pick your own. They pick the people they want. To me, that's not fair. We had a company we liked. They were very honest, and very good at what they did. So I don't see the difference in us picking them as opposed to American Home Shield sending somebody.

It's been great with with American Home Shield. Recently, a plumber came the next day for one of the pipes in the garage that was leaking. He was awesome. He didn't mess around. He came in, saw the problem and in an hour and a half, fixed my leak in the sink.

American Home Shield sent me a plumber that didn't do the right job and the guy was not even set up to do everything. I had to hire somebody else who was very expensive to get the job done right. Right now, I’m gonna send the claim in and see if AHS is gonna take care of it or not. But Tony from Cactus Garage Doors was great with his attitude, professionalism and service. I had a claim with AHS for the microwave too and that was taken care of. AHS takes care of the small stuff but not the heavy-duty stuff. I had a hard time. The perfect example is my air conditioner. I had to hire somebody a lot better than they had. There's one company I use but AHS can't use them because they're too busy. And the communication with the Philippines was terrible. I couldn’t get anybody in the United States.

American Home Shield is the better option regarding price. They've done their due diligence and I appreciate what they do. I've had a lot of work, but they've come through. They’ve been able to fix my leaks, my stove, my refrigerator, and my washer. Whatever I pay on a monthly basis has definitely gone a long way. That's why I kept them in the loop and I'm glad I have the service. In case things get ruined and I need repairs or replacements, they're gonna cover 90% of the cost. I got to pay but 6 G’s between my stove and others because of that.

It was an email that I got and it said, “Take advantage of the fall, winterizing, to have your HVAC checked, your filters replaced.” So, I clicked on it, it took me to the website, and I scheduled an appointment. It took me to the page where I check out, and it allowed me to check out, and said, $0.00. That is something free that they were offering, so I was excited about that. But I saw that there was a deduction from my bank account for $75, which is the amount that I would pay for a claim. And I was taken aback because I know when I checked out, it said, 0. It didn't say that I would be charged $75. That was very misleading.

I like that the vendors that American Home Shield sends out are professional and friendly. I liked their response. But I don't like my last experience when I called them out to look at my dryer and they replaced it because they said it was caused by the flood but they wouldn't cover it. I paid $100 for them to come out here to look at it and do nothing.

For our claim with the oven, there was so much gas coming out of the igniter. The tech replaced the part. Everything's functioning perfectly now. But for the dishwasher claim, it took a month to get the board.

I requested AHS to service my refrigerator, then I used them again for my microwave that was not working. I requested the service through my app and it was very easy. Then, the techs came and fixed it so fast. I really liked them and everything is perfect now.

When the contractor came out for the AC, they replaced something. But then it started to make this really loud sound. So I had them come back out to look at it because it sounded like it was gonna break. It was working when the tech got there. So there wasn't really much he can do. But I recorded it when the AC was doing it so the tech could hear the sound. He said that sound is normal when it's overheating. My baby was sleeping the whole time when this guy came. He was very quiet and did what he needed to do and explained to me the best that he could. He was great. The unit is working, but it still makes that sound occasionally. Overall, I had great experience with American Home Shield. Everything has been really quick. Everything has been fixed. All the contractors have been great.

I'm enjoying the service of AHS. I've had two services that they had to come and take care of and it was taken care of in a timely manner and the people that came out were professional.

I'm still having and issue with my hot water not coming through good. But everything went good. I was pleased.

I ordered a stove, and a company delivered it yesterday. When I purchased it, they said the people that delivered were gonna install. But when they came in, they said they couldn't install it. I have it sitting in the middle of my kitchen floor now. I was on the phone yesterday with the people, and they said I have to get my own plumber to install it. When I purchased the oven, they even charged me for installing it. When American Home Shield said they closed the claim, they had enough money in there for me to get it installed. They said that's all they can pay. They're not gonna pay anything for me to get a plumber because it was already figured out in the agreement.

The technicians they send out are not the best. Most of the time I've had service, I've had doubts about the skill level of the technicians. They didn't identify the problem correctly once. Then they identified it and I had to get another service provider. Somewhere in that process, a technician caused a problem which was just disconnecting a wire. So, they had to come back and fix that.

I had a standard service call to check the heating system before the wintertime because if something breaks and it's not maintained, American Home Shield won't cover it. There was one technician and he was very thorough, professional and responsible. He went over everything with me.

I'm not happy. I got a new hot water heater but it cost me $1,000 and American Home Shield took $100 out of my debit card. The plumber wanted $1,200 for the water heater. I got him down to $1,000 'cause I had cash money. I had no hot water for four days, so I had to get it put back on. The plumber said American Home Shield was slow on getting out the water heater. I had no water on Saturday morning. I called them up. I couldn't call them back till Monday because they don't work on weekends. I called them back Monday, and they told me they'd be getting it out soon. Then they called me on Wednesday morning, said it was coming in, and they were gonna be putting it in.

There were a couple of weeks delay before the contractor came out for the dishwasher but it wasn't like we had an urgent issue. And they were able to fix the problem without replacing it. I'd recommend American Home Shield.

American Home Shield is good about getting people out. I can call in and get something repaired quickly. And instead of having to pay $500 or a $6,000 bill depending on what it is, I just pay the $100. AHS sent Mr. Rooter Plumbing before and I wasn’t happy with their work. But the guy they sent this time was good. He was on time and fixed it quickly. He was professional compared to the others AHS sent in the past. So, I was more pleased with them this time.

Amazing Comfort did well with our AC claim. They came out the next day after I filed the claim. The AC was leaking gas and they took care of it. They're nice people and I'm dealing with them again. They're getting ready to put a generator in my house that they referred.

American Home Shield has been good the couple of times that I've used them. The techs have been absolutely wonderful too. I had a repair on a dryer, and they ended up having to replace it because the repair was not going to be worth it. I was very thrilled with that. The benefit to having American Home Shield is I didn't have to go out and purchase a new dryer. The $108 is a fair deposit, versus paying the market price for the replacement or even repair of an item. I like it. Now, my refrigerator stopped cooling, so they're doing a repair on that.

We're not very happy with AHS right at the moment. We had a man come out and check the refrigerator twice. He ordered parts and installed them but the refrigerator is still freezing everything that's in it. It's costing us a lot of money to replace this stuff, with inflation and the price of food. When my wife tried to call, she was getting the runaround. She was told she had to resend all the information she had sent them and this was after the second repair. If we have to keep replacing the food and or replace the refrigerator, that's gonna be a major bite in our budget. I don't think AHS is cost-effective.

The service is great. I had their warranty on a different house and never been an issue. I had a claim for the air conditioning. It would turn on and then it would turn off suddenly. The customer service of the contractor was bad. Whoever answered the phone was rude. I don't like their customer service. But the technician was very, very professional. He was on time and he was able to fix the air conditioning fast.

I have recommended American Home Shield to a number of people. If I have a problem, I make a call to them or put it on the site, and they send someone out. They come out within two or three days. There was only one instance where a repairman came out and he was a complete idiot. He said there was another problem, which was not true. I called American Home Shield out, and they sent someone else out. That guy found the problem in five minutes and fixed it.

We enjoy the peace of mind that comes from if something goes wrong with something that falls under the coverage with American Home Shield, we know what we're going to pay. One of the things that we like too is, depending upon the thing that's wrong, if there are other things that fall under the umbrella of that vendor, then we can chuck those in as well, which we did recently. The value added is great. Hobbs Central Appliance recently came out. My wife was the one that was on site both times when they came and she said they did a good job.

I feel protected with American Home Shield. They usually send out Arrq Appliance and I always liked them.

We had a lot of old appliances and it was time to cover them. We've had American Home Shield for less than a year. We had an issue with our dryer as the start switch broke off. Sears came out and they were fine but it took a long time to get the part. That aside, our dryer is working normally now.

The motor of the door opener quit working. I submitted the repair request online and it seemed like AHS improved their website a lot. Then, I got the contractor's phone number and name. I got a text message as well. When the techs came out, they were amazing. They not just replaced the motor, they also did lube on the other side of the door, and they went above and beyond. Since they came out, the door opener has been working as it should.

I showed my plumbing issue to a rep through a video call. It was a water heater problem in the garage. The tech that came was nice. He told us what pipe was bad, which was good, and the problem. It was too old. Everything is very good now. I'm very satisfied. American Home Shield is great and people should get it. If something breaks, the home warranty covers it.

The service is not what I thought it would be. I called them out and they went out to fix my faucet that was broken. They charged me 125 and said they couldn’t fix it. Then my sink stopped up and they just plunged it out, which cost me 125. They said I would have to buy a sink and then call again to pay another 125. I thought they’d fix everything. I'm disappointed with that. But it’s too early now. That’s just one time.

The garage door wouldn't open anymore. Come to find out it was a busted spring. When I read my policy, it said everything with the garage door and the track were covered. But it says nothing about the spring not being covered. Make sure you know what's covered and not. Other than that, most of the vendors have been okay.

My husband and I own two homes and both homes are covered by American Home Shield. The last time I had to use the warranty, a screw fell into my garbage disposal. My husband and I had both looked and didn't see anything in there. A tech called and said he was coming. He was very nice and he took the screw out of the garbage disposal. We had to pay the $100 fee when nothing really was done. Overall, American Home Shield is an excellent service to deal with. I have peace of mind if something goes wrong.

The toilet tank was leaking and AHS assigned Kintex Plumbing to my claim. They had come out before for other work that I have had with American Home Shield, and they're always fast and professional. This time, my experience was nice and easy. Overall, I'm happy with AHS. Anytime I have an issue, most of the time, they can resolve it.

The motor in the back of my refrigerator was freezing. AHS gave us what the company name was and when they were gonna show up. They provided excellent service. I recommend AHS to everybody.

The washing machine was running continuously unless I unplug it from the outlet which began the week prior to me calling 911 Appliance and having them come out. They were quick to respond and it turned out there was some circuit board issue. The tech had to order a part and he came back a couple of weeks later and replaced it. Everything's working ever since. The contractor was excellent and I’d refer them again. My in-laws had American Home Shield and they had an issue, and AHS took care of them and thought it was something that I probably should consider. It's been a great experience so far.

I had two claims to American Home Shield recently. One was a microwave, which took a while, but they had to order the part and they fixed it. The technician took the old one with him and did a great job. He was very friendly and nice. The other one is my air conditioner, and we're playing phone tag on that. The first inspector said that it was broken and it was broken because there wasn't enough air intake for it, which was not true. I disagreed with that, so I had AHS send out another inspector who said, “No, it's just broken air intakes.” They're supposed to be replacing it, but I'm waiting for a callback from them. I haven't heard from them for about four days.

American Home Shield did a good job. I had a washing machine that the pump went out and it wasn't pumping water out. The guy was friendly. He ordered the part, came back, put it in. It was good. The garage door before that, the guy was knowledgeable and helpful and even increased the other garage door thing for me as a courtesy. My wife said the technician this last time was real nice. We like the peace of mind knowing that if the house gets older and some of my items need maintenance, it's not gonna break the budget.

I called AHS on the phone to submit an AC claim and the tech from J&J Mechanical came out two hours later, which exceeded my expectations. I've been with AHS for a pretty while and I like it.

American Home Shield has gotten better from when I first had them. Their response time, getting here and getting a resolution done, I've noticed improvements in that area. I get a call back usually immediately within the first day and set up an appointment. The contractors are good too. They're nice and courteous, and they explain what's happening. I've been using American Home Shield for years, and I would continue to use them and recommend them.

Service has been okay. I had a leak on my toilet and the techs fixed it. I had a pretty good experience with them. I'm managing 10 different units so we use AHS quite often. It minimizes unexpected expenses. I know it's $700 a year and it's not going to be a lot more than that. Also, there are some limitations on the coverage but those are things I know ahead of time.

We want protection over the cost of fixing things. American Home Shield is a good plan and they have a quick response. When a part of the garage door opener went out, they replaced the part. That took the tech less than one hour. Check out this home warranty.

I submitted the claim online and then I heard from A & E Services, which I assume is Sears. They came out and looked at the oven. But at the time, the oven was not doing what I had said it was doing. So, they left and didn't do anything. Then within the next week, it was doing it. I called them again, and another service person came out, and they replaced the thermostat. But it still didn't keep the temperature. So then another person came out. That person looked at it and felt that it was a control panel. So, he ordered a control panel and that was about a month ago. There's still no sign of the control panel. When I contacted American Home Shield again, they said they had until the 25th was when they thought it would be in from backorders. But it never arrived. I called Home Shield again this morning. They contacted Sears, and Sears had 72 hours to decide whether they can get the part or whether my oven would have to be replaced.

The toilet was leaking. The contractor said the wax ring under the toilet had basically dissolved. So they put a new wax ring under it, but there is now floor damage. But overall, everything's good with American Home Shield so far. Anytime I've had a problem, they've been very prompt with getting somebody out there to fix it.

I like American Home Shield. Recently, a technician came out and repaired the icemaker. He had knowledge of what he was repairing. I’m also glad because American Home Shield didn’t hesitate. It was not a long time waiting to get a technician to come out to fix it. I like the turnaround time for service. They are true to their word on getting me satisfied with it. So far, I had two technicians who came out back to back. Both knew what they were doing. I wish I had them a long time ago.

American Home Shield is happy to take your money, and provide horrible services. First you pay your 100 bucks to have them diagnose the problem with a contracted company, and then the fights begin. AHS installed a water heater in 2019, it started leaking 3 weeks ago, I called, paid my $100, a plumbing company came out, and had to get permission from AHS to fix the problem and that’s when the games begin.

My water heater was leaking and when Bear Plumbing came out, they said that the water heater itself was covered but they said that I needed to bring it up to the current code and so I needed some extra plumbing and reconfiguring. I ended up paying almost $3,000 out of pocket. Also, the guy ended up pulling my phone out of my hand and giving himself a 5-star review on my phone. He said he was the owner of the plumbing company. In the couple of times I've called AHS, they said that things weren't covered or I ended up having to pay out of pocket for things. I don't know if it's worth the monthly fee or if I'm better off just paying for repairs out of pocket.

Whenever I have an issue at home, I put in a ticket for it and American Home Shield gets a service technician to fix the problem. They've been doing what they said they were gonna do. Also, the techs have been professional and they fix the problem. Having AHS as a warranty gives me a rest of mind where I know I don't have to worry about a lot of out of pocket expenses.

All American Plumbing & Rooter came out to service three of our toilets. The mechanism inside one of them was not working. On the other one, you had to hold down the handle for a while before it would completely flush. Another one was clogged. They came the first day and replaced two of the mechanisms inside two of the toilets. We thought everything was fixed with all of them, but afterwards, I realized one of the toilets kept running. I called and asked if they could come back because one of the toilets was not fixed. They said I had a submit another request through American Home Shield for them to return before they could put me on the schedule. I did that. They weren't able to come two days later, but they fixed that toilet completely. There were two other issues going on with it that they had to fix that they didn't realize the first time that they were here.

American Home Shield seems to be pretty decent for a warranty company. Sometimes it takes a long time to get people out or they need a part and it takes a couple of weeks to get it, which is annoying, but overall, I'm satisfied. Also, their online portal doesn't have enough selections in the dropdown. I live in an older house so I have things like a boiler instead of traditional HVAC. There have been times when I had to call them over and over to remind them that the people that they're assigning don't do the service that I need and that's a little annoying.

The hole underneath my sink was all soaked and there was water on the ground. We turned off the sink but we could still hear water, and still, there was water. So, I called American Home Shield and unfortunately, we always speak to people from another country. We never get to speak to Americans. Other than that, somebody came out and he was like, “Oh, it’s your faucet.” They ended up ordering a faucet and when they came in to put it in, the faucet was defective. It was not their fault. They were like, “Oh, my God. I'm so sorry.” They were really nice guys. They got another faucet, came in, put it in and everything was good, but then, when you turn the right thing on for cold water, it was doing hot water and the other one was doing cold. I know the guy was training somebody who is learning to plumb. So, I called and I said, “I think the guy accidentally did it backwards.” The person said, “Okay. Well, we'll have him come back out.”

American Home Shield has been very responsive and problem resolution has also been high on the list as well. We've been very happy with them. It has proven to be very useful. Things invariably come up owning a home or a condo and it's been good. Our centralized system was not cooling properly and the techs were very professional and timely. They were on site less than an hour.

The heating and air conditioning contractors that come to the house are very good. But the ones that come out for appliances are the mom-and-pop type shops that are just one or two guys, and their service is not very good. Silver Star was the second one that came out. The one prior to that was 5 Star. They don’t answer their phone. I have to text them and it takes them three or four days to get back to me. And their time to come out was a six-hour time slot.

We filed a claim and we have used American Home Shield for a free HVAC tune-up for the season. My boyfriend said they were quick and everything was good. It was the same company that came out for our service call as well. They could have been a smidge more thorough, but I'm not an HVAC expert. They said that it was just the batteries in our thermostat that needed to be replaced so we had already replaced them, and it was working fine by the time they got to the house for the service call. It took some time for the new batteries to kick in. But after they told us, we just dealt with it. I've told a few people so far that I know American Home Shield, and to get a home warranty. AHS came with our house and it's a good peace of mind to have to know that it's a backup in case unexpected expenses occur.

I didn't see that much of a benefit to the home warranty. They don't cover this and that and half of what I wanted to have done didn't get done. The frustrating part is the person saying that somebody would call me within 24 hours. But 24 hours went by and I didn't get a call. I figured I’d give it an extra day but 48 hours went by and I didn't get a call. I called up and they said it's gonna take a little bit longer since I live in such a small town, which is true. I get that. I gave them some more time but I didn't get a call.

We had a microwave repair done through the contractor. I put my request with American Home Shield in the evening one day, and the contractor called me the next morning to schedule. They were out within two days at the most. Gary, the guy that came out, was timely, friendly, and had good communication. He explained everything well to me. And the microwave is working again, so he did his job.

My fan wasn't turning in the unit and it wasn't cooling. I did the claim on the American Home Shield website and I liked it. The first few days, I didn't hear anything. It was on the third day that they confirmed the appointment. They said the contractor, Mikes Clean Air, will be calling me within that day and will be setting up a time. They then came out and fixed the unit. The tech was very professional and nice. He took his shoes off and he handled the situation. My sister was very impressed. She called and told me how good he was.

Our garage door won't close. The techs did an adjustment. A home warranty is easy to call. You can get your money back but not all but at least you have something covered. I hope that AHS can cover the whole amount instead of just a portion. Usually, you pay more than half of the cost.

When I've had issues with anything in the house, American Home Shield covered it. It's doing as it promises. The contractor for the AC did a good job. They came in on time and they fixed the problem as soon as they could get the part.

I like AHS. But what's been a frustrating part of it is getting contractors. For example, we've had a couple of times where we've needed an item repaired, and we couldn't get a contractor out for quite a few days. Most recently, we had our washer stopped working. I called them, put the service request in, but they weren't going to be able to have somebody come out for almost a week.

Ideal Electric, the contractor, came out because the fan wasn’t working in the master bedroom. They turned the knob and it was loose, and then they pulled the chain. We like American Home Shield’s service. They’ve always done us right.

I had a problem with a garbage disposal and the plumber who came out thought it was an electrical issue. American Home Shield sent an electrician out and he found a problem. But it wasn't electric. It was in the garbage disposal and it's all fixed.

We raised an issue with our air conditioner recently. A service person came, went directly to the AC, and identified straight away the issue as to why the AC was turning off. He did a lot of clean-up. He cut the pipe and removed all the trash in the pipes. He repeated it and he showed me. He told me I needed to take care of my AC every year. He showed me other ways we could do yearly maintenance and how to change the air filters. He told me and showed me clearly where the issue was. We were very happy about his visit. The person was very friendly and he educated me about a lot of different things.

I like American Home Shield. They give me peace of mind. Their process is very fast and efficient. They replaced my water heater. Everything was perfect.

It's been good with American Home Shield. When the water wasn't getting hot, they were able to help me get that fixed. American Home Shield is very quick. They call you the next day then they go ahead and schedule you someone ASAP, so you don't have to wait for weeks at a time.

I had a water heater issue. I called AHS and it was great. The techs were really good. As soon as they had the parts from American Home Shield, then they okayed it. They did it right away. One day, they came in and replaced it within four hours.

The air conditioner wasn't producing cold air and the fan wasn't turning. American Home Shield said that if you didn't hear anything within a few hours, I could give the contractor a call. So I gave them a call and the rep got me scheduled right away. They were all busy at that time. When the guy came out, he fixed it. He said the capacitor was bad and he changed that out and was on his way. It works good now. They were very professional, and on time.

Our microwave died. It took two visits but the contractor was able to fix it.

American Home Shield had Royal Plumbing out twice for two different cases, and the most recent one was when we had a copper hot water line with a pinhole sized leak in the middle of pipe. I did the best I could to stem the water coming out, then it took Royal Plumbing about a week to come out. There was a bit of a delay because of elevated service, but they called me and let me know. The plumber who came was pleasant. He told me what he was here to do, and he had to run out and get parts after he looked at the water line. When he came back, he did the job right the first time and fixed the issue.

My water heater was about ready to rush out and pop. I did a claim via the internet as I have not gotten a phone number for American Home Shield. And because it was on a weekend, it took a few days altogether to get the issue fixed completely. I didn't have any hot water and I didn't take shower for about five days. But that was okay. That wasn't their fault. When the repair people came out to check, they took the copper pipe off and it burst and water sprayed all over the place. The unit needed to be replaced and it was only a very short period of time before I would have had to clean up a mess in the garage. The repair people did a great job replacing the unit.

I recently had a plumbing issue, and I was expecting to have to wait several days, but it was solved very quickly. The repair people came the same day and they were great. It was much better than I expected, and the fix was really easy. Overall, we were very satisfied with that service. Keep up the quick turnaround.

The techs came in a couple of weeks. They were on time but the door is a little wobbly now. Other than that, there was no problem. AHS was very good at taking care of the claim quickly. They were responsive and they do what they say. They have also covered my washing machine.

When I submitted my air conditioning claim, I call the American Home Shield number and it was that easy. Then, they contacted an air condition place, I paid the service fee, and that was it. The tech from American Air Condition and Heating Co. was an expert. He treated my home and me with respect. He gave me a rundown of what he was doing and how he was doing. I was well-pleased with the service that I got.

I have two properties rented out with tenants and I have them both covered on American Home Shield, plus my house. The air conditioning suddenly went out, I called, the AC guy did a good job and fixed the problem. The AC is blowing cold again. Everything was terrific. My tenant was very happy. American Home Shield is a good company. My mom also has her condo covered on it and we had the refrigerator repaired. It was very well done. I would recommend AHS.

AHS is very difficult to deal with and they cut corners to save cost as much as they can. Their customer service reps just give you a canned response and you can't get past the person you're talking to to get to anybody else who can make a logical decision. The companies that they want to assign are awful, too. The contractor that we had, Governor's Electric, was a one-off case where they were really great to work with. But for the other ones, when you look at their reviews online, they are the worst of the worst. Then, you can't tell AHS that you don't want this really awful company coming out to your house. You don't have a choice. So, they pay you a nickel on the dollar to hire your own company to fix the problem.

I like the service generally. Some of the things that have happened were not their fault. Like it took a long time to get my wall oven replaced. My granddaughter put a Shrinky Dinks in there. The oven was fine, but it did damage to the microwave above. It took close to 10 months to get a new one because it wasn't in supply. So I had to keep calling and calling and calling. But Home Shield is pretty good about getting me a person out here. It's dependable. It's nice to have someone like a retainer that you can get to fix stuff when stuff gets broken. The claims have been easy to submit. Everyone I've worked with so far seemed to have taken care of my claims in a timely manner.

American Home Shield covers pretty much from A to Z, including plumbing and hot water heaters. You can select what you want to cover. You don't have to do A to Z. It all depends on the homeowner or the renter or whatever is needing to have things fixed. I had a couple of issues here recently and they have been taken care of. The technicians have been very pleasant and professional. They know what they're doing and get things done in a timely manner. The only thing is I'm still waiting for a part for one of my items that the provider’s getting. It’s just delayed in getting that fixed on my garage. Other than that, my experience has been very good.

I had issues with plumbing and the garage door and both were handled the next day. I’ve been very happy with American Home Shield. It's all been very much user-friendly online and I’ve not had any problems or miscommunications. All have been relatively straightforward and you get the benefit of getting a contractor or technician to respond as soon as you initiate the request.

All this time, American Home Shield has been good to me. Jones Heating and Cooling recently fixed my air conditioner and American Home Shield paid for it. I’m on their plan where I pay $100 then they pay the rest.

I had a claim about my garage electricity not working in my garage. I have no electricity out there and techs came out. In the claim, it said telephone wiring. I kept calling and letting them know it was not the telephone wiring but the electricity. One tech said the lines were cut and American Home Shield denied my claim. But that wasn't true. I was really shocked about that because I thought I would have some electricity in my garage. That's a waste of $100 for me and I didn't even get the issue fixed. I let it go but I'm not happy about that claim and with the tech because he seemed lazy and he didn't want to do anything. I had the same contractor out here before and it was a different person and they were great. Other than that, I'm happy about the rest of my claims. American Home Shield is 100% worth it. The coverage makes me feel peace of mind because if something breaks in my home, I know I can depend on them to help me.

The air conditioner wasn’t cooling. I did a claim through American Home Shield's web portal. I've used it several times. I've had AHS for almost four years now, and they're a great company. I never had any issues with them at all.

There was a capacitor on our AC that blew out on the condenser outside. I submitted a claim online and the AHS website was very simple to use. They assigned Air Max to my claim and they were great. Then, the service tech who came out was Blake and he was awesome.