American Home Shield Reviews

Tech showed up as scheduled to look at Washing Machine. Said parts are not available. He would have to file a report in order to get to next step, replacement. Never filed a report! Impossible to speak with anyone. Just a big runaround. Stay away from AHS. They’ll gladly take your money. Not worth the hassle. Now you know why they have a 3.9 rating. How this company is still in business is beyond me!

I give American Home Shield 10 out of 10. One of my problems was the refrigerator. The ice maker wouldn't work and the fridge leaked. I placed the call with American Home Shield, and within less than 24 hours, I got a call from the repair shop. It was standard, very courteous, and professional. The repair shop came in and troubleshooted the problem. The tech figured it out quickly and ordered the parts, fixed the refrigerator, and it has been holding up.

The first people said they were unsure. American Home Shield ran through it and said, "We're declining your claim." I said, "No, that's not what we're not gonna do. We've been without hot water for almost two weeks. I have a teenager. Cold water is unnecessary. And it's the wintertime. That was when they sent out Pronto Plumbing. They handled it. Pronto Plumbing was great. However, American Home Shield's customer service is horrible. I'd have to pull an arm and a leg, squeeze blood from a turnip to get them to overturn something. They don't mind taking my money each month. But when I have an issue going on, they wanna give me the runaround and not want to pay out their benefit. Find another home warranty company.

My dryer was making a really loud noise when it was operating. I went online to submit a claim to American Home Shield. The website was really good and intuitive. They shared the contractor's contact information. AT Services came out and they were great. The technician was very helpful. He was informative, and he troubleshooted the issue with me. He took apart our dryer and showed us the parts that weren't working well, and what he was planning to do to fix it, and he troubleshooted it with me while walking me through the steps. The dryer is performing well now. He fixed it. As a home warranty company, AHS is good. They're expensive, but they're good. I have really comprehensive coverage, and I pay for what I get. So, it's worth it.

Having AHS is great. It makes things easier for me. For my recent claim, Aladdin's Plumbing came out and they were great. They replaced a piece of the drain from a sink.

The dishwasher was not feeding water into the unit. I made a claim with American Home Shield online and they assigned it to a tech. Tech who came out was able to fix it without ordering any parts. He did some sort of a reset and cleaned out the filters. It turned out that something was preventing the water from flowing into the dishwasher, even though it was all hooked up properly. He seemed really knowledgeable and so far, everything has been performing well.

I had a little leakage in the house when it rained. I paid for the inspections and American Home Shield would sent somebody. Somebody arrived but never said if the work is finished. I have problems with the chimney too. They're supposed to fix it. Before the contractor arrived, it rained hard again, but my roof did not leak. It should leak more, but there was no leak. It was windy the other day, and we heard the same noise before the contractor came. They came after the rain.

Last year, American Home Shield sent someone to my house. I had a leaking faucet. When the contractor left, they breaking my water line. The tech broke a piece of my pipe but would not admit to doing it. I called AHS. I said, “The vendor even said he tried to tighten it and it was kind of his fault,” but the rep saud no. The vendor changed his story. And they left me on the hook to pay to get the pipe fixed. It cost me 300 to get it fixed. I had to come out of my pocket to fix what their vendor broke. And they left me hanging on that.

American Home Shield was a good deal 11 years ago. They replaced my stove and two air conditioners. I haven't had to call recently because I don't make that many claims. My house is new and I keep it up. People recommended them because they only paid 50. Others paid 75. I came in paying 60 dollars a month. That was a good deal for a single person who doesn't want to be bothered with trying to run people down to get them to do stuff. They send the person out, they fix, I pay $100, that's it. For the first six years, they were great at doing what they had to do. You pay your deductible and monthly fee, you're done. However, they're now quick to get my money out of my account, but aren't quick to fix stuff anymore.

On the second floor, we noticed a bubble on the wall. Because we thought it was just a regular leak, we brought somebody else out, and they told us it was coming straight from our toilet. So, then we called American Home Shield because our toilet is covered. American Home Shield sent out a company and when the guy came out, he said it's an ongoing issue, so it's considered a secondary issue. We told him we never noticed it before. He wasn't explaining it to us. Later on, we understood what he meant by that. But when he was here, we kept asking him and he just kept telling us it was not covered by our insurance because it was a secondary issue. He didn't want to explain it to us.

Don't join American Home Shield. My heat went out a couple of weeks ago. I used American Home Shield's app to submit the claim. Submitting it claim was fine. I paid 125 for them to send a contractor, who did what they did. They said they would fix the issue they found. They came the next day. They put a new board in there. They spent three hours, and said, “It's not gonna work. We have to change the whole system.” They said they would update me with that.

The claim first got turned in on October 15th. That was when we first had an accident with my stove. I told the technician what it was doing and what happened. He said he what was wrong with it and he would order the parts. But I told him that he was supposed to be here to look at it. Then he said, “Oh, no. I already know what's wrong with it. I’ll order the parts.” I said, “Okay.” But I never heard from him again. I did talk to their office, but the rep said they were still waiting on parts.

American Home Shield is worth its weight in gold. I've had it since I became a homeowner back in 2006. Submitting a claim online has been very user-friendly. My hot water heater was leaking. I had a contractor come out and take care of that. Submitting a claim online was very user-friendly. The gentleman was bright and early, very friendly and knowledgeable. He explained to me what the issue was and what was needed to fix it. He repaired it. We have hot water. I have one of AHS's contractors coming out today for a different issue with the refrigerator. I've recommended AHS to a few of my friends.

Summit Plumbing looked at my three toilets and they fixed two of them. They did what American Home Shield allowed them to do. Overall, my experience was fine. If one is looking for a home warranty company, they should definitely consider American Home Shield. I've had AHS for a lot of years and some of the older ones haven't been the best, but lately, customer service has been better. I always call them because I like to talk to a real person.

I have an active home warranty with American Home Shield and opened a service request for an active plumbing leak over a week ago. The leak causes water to drip into the basement after toilet or shower use, and we have taken the bathroom offline to prevent damage. American Home Shield has not assigned a contractor or provided authorization to use my own licensed plumber, despite acknowledging that no contracted vendors service my area and that their normal contractor-search window has elapsed.

My experience with this company was very bad. After being a customer with them for four years, when I needed them to repair the water heater, they started avoiding the repair. So far, four weeks have passed without any solution. Therefore, I decided to fix the water heater at my own expense and cancel my subscription with this company, which does not respect its customers or fulfill its obligations.

My dryer wasn't drying the clothes. There was intermittent heat, so it would stop, but the drum would stop and the timer would be going. It said drying, but the roller wasn't rolling. After about five minutes, it would start again and then it would stop. But at the end of the cycle, the clothes weren't dry. So, I'd have to run it again. The technician came out and he did an excellent service. That same technician came out for my refrigerator. So, he was very efficient. He was very friendly and knowledgeable. He explained the problem and the solution very well.

We had something going on with our heat. I submitted a claim online and American Home Shield responded right away, saying somebody would be in contact with us. Somebody contacted us within 24 hours. American Home Shield is convenient to have.

I submitted a claim to American Home Shield through normal process. I made a phone call. Andrew Vernon Plumbing Services showed up. They did the work and they left. That job has been completed. I've had AHS for a couple years. I thought it would be a good idea to get it. I like the convenience of using it. Their service has been okay.

American Home Shield sent Doing All Plumbing recently, and they did great. They came in on time. They fixed the problem quickly, which was more of a user error, and then they left. There was no problem on the heater. I could have just set my temperature because I was running out of hot water, and my temperature was not set. It was set too low. It was very cold outside. So, I was not compensating for the weather outside. When he did that, everything was fine. American Home Shield has so far helped me out on everything that's failed. They are an insurance and they're doing what they do. I've had them for 33 years. I recommend them. I recommended them to my daughter who just purchased a new house nd she got American Home Shield.

Last November, I had a claim for my refrigerator and the tech that American Home Shield sent out was unable to complete the job. I called American Home Shield to cancel my services with them because I was told they didn't have any more techs that service this area. However, the supervisor that the rep was finally able to transfer me to submitted the claim and did not charge me the service fee because the previous one was such a mess. They were able to connect me with a new company, Cary Street Appliances. That was a great experience, but everything leading up to it sucked.

American Home Shield is worth having. We've had this service for 19 years. They've always performed well and we appreciate that. They haven't made any money on us. We call American Home Shield for claims and they assign a company, then the company contacts us about when they're gonna show up. When we called for a toilet that was stopped up, they had a very nice, young man come out. He used a snake on the toilet and it works fine now.

Having American Home Shield is a small investment in peace of mind. It works for me. They had helpful people when I submitted my claim. I was able to do a video consult. They helped me get the correct service in place so we could make sure that it was something we couldn't fix first. They were amazing. They walked me through. They stayed on the phone as long as I needed them to. I'm older. They helped make me not feel so old. We had a dishwasher that wouldn't dry, and the contractor came out to fix it. They had to come 3 times. They had to order parts, and the parts partially worked but didn't completely work. While they were looking for that third try, they discovered nobody could find the parts including AHS. So, we had to get a new dishwasher. AHS reimbursed us for a new one.

I read such good reviews for AHS. I have used my plan twice and had terrible experiences. First time was a plumbing issue. They sent someone out who proceeded to tear out the ceiling in my bathroom. They left and said it was pre existing. I understand that. The plumber diagnosed the problem wrong also. I called in another plumber who fixed it through the access panel. Without tearing out my ceiling. Now I have 2 huge holes in my bathroom ceiling.

When Jireh came out for my AHS claim, they did electrical work. They were able to fix the issue.

I submitted a service request online and the contractor came out within a week to fix my refrigerator. He was quiet, but I let him know what was going on. For some reason, he thought it was the ice maker, but it was not. I had a leak, and then my refrigerator was not getting cold. He said he unstopped it. It leaked a little, then it stopped, but the refrigerator is cold now. It's better.

When we bought the home, getting American Home Shield was initiated by the seller as part of the purchase, and we've kept it going every year since. Our heater stopped working, so we went online and opened up American Home Shield's website to submit a claim. The website works well and we have no complaints. The tech who came out was professional. He wasn't super nice, but not everybody's got the greatest personality in the world.

Winston Doors came out for a broken spring. I submitted the claim for it through American Home Shield's portal. Using their site was fairly reasonable. I was given information about the time of the appointment, the original appointment scheduled time, and the name of the company that was performing the repairs. As far as the communication with Winston Doors, it was very delayed and not very clear as to certain timelines that were gonna be met for the appointment. We originally had a specific time like at 8:00 to noon, and then 30 minutes into the time window, I was told, "Oh, it'll be delayed afterwards." I went onto the portal after verifying that the appointment had been moved completely to a different time slot, and then that also complicated my additional time for getting my truck tire repaired.

I had an issue with the furnace, which turned out not big of an issue. There was some issue with the thermostat in the front connection at the first floor of the apartment I had. The thermostat would kick back to the original setting and it would be a low setting. It needed to be at a certain temperature in order to heat, but it would go back to the initial setting. I submitted that claim online through the app, and it was easy. However, American Home Shield canceled me from future things. I had already paid for the fee, so AHS said, "We can't return the fee."

When I turned the heat on, the furnace was not kicking on. It was an issue with the sensor. The tech said it was dust on the sensor and he cleaned it. He was good. Every time I call American Home Shield, they help and I have no issues. I get service pretty quickly and I'm happy with that. So I wanna continue with it. American Home Shield is a good service provider and you won't be disappointed with their service and whoever they are contracted with. So far, I have good experience. They have good and professional contractors. If something happened, they're gonna be there. It's the perfect service. You feel safe having it.

I haven't had any bad issues with American Home Shield and I would recommend others to them. I've had them for 10 years. I've had them as well in my properties in Florida. I submitted my claim online. I've used the website before. It wasn't a problem. I received a couple of emails from the contractor, went back online, and the information was online as well. It was a simple enough contact. Also, the tech was friendly. I needed the issue resolved. He went right to it. He knew what to do and he resolved it. The issue was the electrical. My outlets had gone out. It turned out to be the GFC in the garage. That is what was replaced. That took care of it.

American Home Shield sent AT Appliance Inc. for the dishwasher and everything went well. They came out and took notes and checked what needed to be done. But from the time it took to fix it, it was a few weeks. Our interaction with the contractor was good for the first time. For the second time, they had another person come out. It seems like American Home Shield hires a lot of people with attitudes. A lot of the subcontractors they send out are not very friendly. The last couple I had were friendly though. American Home Shield seems like they're the most popular, but they don't send out the best subcontractors at all. They're expensive, too. The coverage I've had so far has been good. I've been hearing so much different things about the coverage and a lot has changed from my understanding talking to different people. Right now, I'll give them a good rating but I was looking for a different home warranty company.

Silver Star had to order parts and repair a dishwasher. They were at the mercy of some parts that were ordered, but they didn't have the best communication. I had to reach out to them. Once I reached out to them, it started moving. There was just about 32 days between the initial visit and the actual follow-up repair. The issue is taken care of now. One minor issue is that when we would open the door of the dishwasher, it was set to where the opposing cabinet would open at the same time as the dishwasher door was down, and now that's not the case. He explained why. I'm just not really sure if his explanation was logical. It could have just been him being lazy, but I know that now I can't open the dishwasher and the cabinet at the same time. It's like a half-inch overlap. So, that’s frustrating. Other than that and the wait time, it works fine. It’s cleaning the dishes. The gentleman was professional.

Very satisfied. I have had bad experiences with other home warranty companies. AHS is great. They have fixed my refrigerator and replaced my dryer when parts were not available. This one works like they all should.

I used to refer AHS to people but I will never recommend them to anyone again. They are full of deceit. They lied to you when you want to purchase a plan but if you have a problem they change. They never take full responsibility. I have shield gold plan and my furnace damaged, technician came. Told me I would be 30% from them. I chat with one AHS representative. Told me I would receive $1700, second rep told me 1500 and third rep said $1005. It didn’t cover 10% of the damage. I feel like I’ve been scammed and will never recommend to anybody. Full of lies. Anytime you try to talk to rep they’ll tell you I’m sorry. However, I’m sorry will never solve my problem. If you don’t want to go through stress please run away from them. This is not my first experience with them. They are deceitful. Stupid company.

For my recent AHS claim, 24/7 Perfect Comfort Heating & Air came out and they had to replace my toilet and replace my water heater. They got it done, but they did not come at the scheduled time. I had to call off work.

American Home Shield has been great. It's easy to submit claims online and they've kept my house covered. I am pleased. Recently, my furnace wasn't working. They assigned Clean Air and the lady there was amazing, wonderful, and polite. I gave her a rave review. My interactions with the lady that answered the phone and the technician that went out were all very positive.

The contractor repaired my furnace. I submitted my claim with American Home Shield online and the turnaround time was the same day. The first day, the panel went out and the furnace worked. That night, it stopped working. I called AHS again, the contractor came out and diagnosed that it was the igniter this time. They replaced that. The furnace has been working ever since.

Express Appliance looked at my washing machine, my ice maker, and my stove. They did put in a new ice machine. For the washer, the wrong part was ordered and then the right part was ordered, but it was still not done. Nothing was done with the stove. The code that was airing out didn't come up when they were there, so they didn't do anything with the stove.

When Emergency Plumbing came out, they took advantage of the situation, and I paid $150 for a $6 part, but I was stuck because I had to get it ready because we had a leak and my wife was going to be having surgery. I had to get it fixed and I had no choice, but it was just wrong. I reviewed the company, and two days later, I had a letter from American Home Shield saying my claim had been denied. But there was nothing to deny. I pay them $800 a year, then I pay $100 for every service call. I had to do $150 out-of-pocket to that Emergency Plumbing company, and they did the work and nothing was denied. It made no sense. I don't understand what happened. I just renewed the policy with American Home Shield for another year but I haven't started it yet. I'm gonna cancel it and use someone else. Everything was really good except for this last experience. It was very odd.

They replaced a garbage disposal improperly which caused our sink to crack and leak water. It took several weeks before we noticed the cracks around the disposal and a couple more weeks before the cracks resulted in sink leaks. When we reported the problem to Kamko 40 days after the installation - they immediately responded it was not their fault. (The cracks radiate out from the garbage disposal drain.) Bottom line our sink is unusable and American Home shield sided with the contractor leaving me with $$$ replacement costs.

Our pool heater wasn't working and it was an error message and the tech from ANC Pool fixed it. It's working now. It was an easy and smooth claim experience with AHS. I just hope that when I submit a request, the contractors respond as quickly as possible.

ATL Agile Repair came and inspected my oven and they found what the problem was and then he did a total inspection. He fixed a simple problem and then he noticed that there was another problem going on inside the oven and he also fixed that. I'm happy with this deal. I would recommend others to get AHS if they could afford it.

I just got American Home Shield this year. I had another warranty company before that, but for whatever reason, when my previous contract expired, they said they couldn't cover me anymore. I submitted a claim with American Home Shield right around the holiday, so getting serviced took a little longer than normal. Other than that, it went well. I'm in a remote area, so service people out here are hard to find, and the service guy had to travel a bit to get here. He was very professional, friendly, explained what he was doing, what he was looking for, and what he found. Things have been great since the service visit.

I got a kitchen remodel and the people that installed the countertop did something that got my sink clogged after the installation. I submitted a claim on the phone, and American Home Shield's customer service was good. The technician who came out was also good. He fixed the plumbing issue and he was nice. Initially though, the technician said the people that installed the countertop didn't do a good job, and I asked him, "Can you fix this? Is it covered?" He said, "I don't know, I'm gonna call." American Home Shield declined the claim, saying they don't fix things that were wrongfully installed.

Avoid American Home Shield at All Costs. I’ve been a customer of American Home Shield for over 5 years, paying roughly $140 a month, and in that time I’ve only filed three claims. My experience has been very inconsistent—and when it truly mattered, they completely failed. If it’s a small appliance issue, they’re quick to respond. But if you have a major system issue like heating, cooling, or a furnace, be prepared for delays, excuses, and disappointment. In mid-November, my heat stopped working. Per their own policy, a technician is supposed to be assigned within 48 hours. That didn’t happen. I followed up weekly for over four weeks—no technician, no progress, no urgency. It wasn’t until I filed a formal complaint and a negative review that they suddenly acted. The very next day, they assigned Dempsey Oil.

My furnace quit putting out any heat. I called American Home Shield and talked to a human. It took a while to get everything fixed, but they were friendly. I didn't mind dealing with them. The first guy told me it was too cold for him to work on it, so I wasn't really happy with that guy that they sent. It took him about four times to get it fixed. They did finally fixed that. There were more than one problem with it, evidently, according to them. They told me that they had to order a control board, and then they also had to replace a piece of the wiring. I'm just happy that it's running again.

KG came out to check the bathroom. They checked the toilet, and then said that it needed something, and then they left. We didn't get any follow-up to tell us if it's a part they needed or if it is covered in our warranty. They left us high and dry. American Home Shield didn't do their part either. So, it wasn't the greatest experience. It's still up in the air. It's been three months and we still have the issue. Our toilet is still leaking.

I've had American Home Shield off and on through 25 to 30 years. I'm very familiar with them. The recent tech came out within two days. He was excellent. He did a good job. I took his card in case I need future repairs. He was that good.

Worst company in the history of American home warranties ever!!! After waiting on hold for over an hour and a half, then they tell you that you need to call back the next day and go on hold for ANOTHER hour and a half while they try to contact the contractor. Not only are they incompetent and rude, they can't even speak English. When you ask them a question, they parrot the same line over and over. When you submit a claim, they work with shady contractors and then charge you a $100 per house call. When service isn't done properly, and you call to complain, they point fingers everywhere, and try to charge you another $100 to get another contractor out to correct the mistake the first contractor made. They offer you pennies on the dollar for the replacement of high end pieces in your home that break and then they try to run out the clock on your claims so that they don't have to pay out on it.

I had a leak in the wall and had to shut the water off that day when I found it. I contacted American Home Shield, and they sent the contractror the next day. They opened up the wall to see where the leak came from. It was a hole in the pipe. And he had to fix it. Otherwise, I couldn't turn the water back on for the house at all, because it was streaming out of there. It shot outside mostly, but it still came into the garage area. It was wet on the floor. He cut that part of the pipe off and capped it so he could turn the water on for the house, and it was left that way until we found out what needed to be done about the claim. He would come out later and put the new faucet to go outside and replace that pipe.

I've had several experiences through American Home Shield. I'm good with them. It's worth the money that I put into them. I was a little upset with the people who came out and serviced me when I called to get my water heater replaced. They didn't get the city contractor to come out and examine it. Three years later, my water heater blew the bomb out because they didn't put the right parts in.

After submitting the claim online, the tech replied within 24 hours. It was great. The repair is not completed yet, but it's not his fault. It's under warranty, so we're waiting for the parts from the manufacturer, and he figured that out.

American Home Shield assigned Beaches Air Conditioning to fix the AC unit. They called and wanted to come the next day, but I had to take my wife to the dentist. So, it was as quick as I needed it. The unit was turning off on high pressure. The tech fixed whatever was causing that problem.

This company is not the best in customer satisfaction. I have had 2 failures in putting in my request while waiting days and days to be assigned, but don't have a problem getting their money. This last time on 1/29 I put in to be assigned for plumbing issues and still today have not heard from anyone for appt or time to come fix the problem. So when I called AHS and spoke on the problem, I was told that I could not get my money refunded until I heard from the vendor. I think that for the issue such as plumbing, HVAC, or roof leaks that you should get a call back immediately. I am considering changing to different home warranty service that has the consumer in its best interest. #dobetterAHS

Sure Tech Appliance Repair came out and the tech was very professional. My washer stopped working. The tech said that the lock wore out on it. He said that it's common with whatever type of washer it was, but he tried to fix it, and then it didn't work, so he ended up saying that it was a wear-and-tear type of issue. It was an easy process.

American Home Shield had Dunaway Construction come out the next day for my HVAC, but I needed a part. They told me it might take about three days for the part. The next day, they told me that the part was in, and then I missed my appointment. They said they came and nobody came to the door, but I'm not sure. I hoped they came to the right place if it was the same people that came the day before. After I called and said that nobody came, they turned around and came the next day. They were nice and everything went well. My HVAC unit has been repaired and it's working.

I did a claim online, paid my deductible and somebody called me. It was awesome. A-US Air Conditioning of Texas came in when I was at work, but my son was here. I had somebody that works for an AC company look at my unit before, and he said what he thought the issue was. My son told the guy from A-US Air and he repaired it, and now, I have AC. I'm very satisfied. Everybody should have American Home Shield. It's great, I appreciate it and I'm very glad that I was able to get it. It's worth it.

Absolutely Terrible! I had a broken well pump which obviously means no water. They strung me along for days, claiming that they were trying to locate an approved well repair service. There are at least 10 in my area that could come out the same day and make the repair. AHS would not use any of them, even though I made them aware of that because they did not meet whatever ridiculous guidelines they have in place! I finally gave up on them and had the repair made with a local well service within a few hours, but I had to pay for it! They deserve ZERO stars!

Home came with a one year AHS warranty. Have had two major issues--one with refrigerator not cooling, one with HVAC. Refrigerator took AHS 5 months to repair, multiple visits. Had to protest the multiple charges because the refrigerator was not fixed. Parts were finally installed and the alarm notification that says refrigerator is not cooling has stopped its beeping. Second problem HVAC stopped heating during the freeze. Technician came out after 24 hours and said it was the blower wheel. Said a part was available at Carrier in town and he would return as soon as it was authorized. AHS did not authorize a local part to be used. Part still not arrived a week later. Called AHS and they said it isn't their problem. They blamed company.

I've had great experiences with American Home Shield. When I set the microwave door, the sensor was bad. I had to slam the door to get the microwave to work. That has been the fifth call on that sensor in the last five years. So this last time, when the guy came out, I thought the microwave should be replaced, but he replaced the part instead. The only problem I've had with AHS is when I had something that needed to be fixed right away and it would take a week. When I had something backed up a couple of years ago, I wanted somebody out here right away but it didn't get fixed for three days. Other than that, AHS has been good to me. It's nice to know that I always have it. I've told family members before to use it.

KJ Heating & Air took care of the issue. My problem with American Home Shield is they charged me $100 for KJ to come out when they didn't do anything. This was the last time they came out and pressed the button on my furnace because we had a noise on our furnace. The tech just pressed the button and left. It was something on the side of our furnace that he just pressed, and it immediately cut the noise off. I love KJ Heating & Air. They're great, but I shouldn't have to pay them to come out, so they told me to see if I could get a recall with AHS, because they had just come out a couple of months ago and the tech did some repair work that I paid out of pocket for. The noise came on and they asked me to see if I could get them to do a recall on it so I wouldn't have to pay anything, but AHS wouldn't do that because they said it was over 30 days. I've been trying to get them to cover this $100 for the service request. Find another company.

We had a toilet whose workings on the inside of the tank were not functioning properly. The tech came out a couple of weeks ago and replaced it. He was quite pleasant. He was courteous, professional, and informative. He went over everything with my husband and let him know what was wrong and why it was doing that and what he was gonna do. So it was good. The toilet works wonderfully well. I'm hoping to see a reduction in our water bill because the toilet kept running. We noticed that our water bill shot up. So we're hoping that resolved that problem.

I had an issue with my dryer. It wasn't heating. I submitted a claim through my American Home Shield app, which was very easy to do. Countrywide Pro Services came out to take a look. They rearranged their own schedule in order to accommodate mine. They were fantastic. They fit me within a one-hour window, and then they called me in advance. They texted me. It was wonderful. I gave the tech access to the laundry room to take a look and he opened the gas valve. He didn't need to do anything to the appliance.

Probably the worst customer service you will ever experience. When you request a service appointment, it will take them days just to pick the contractor. Then those contractors are often booked out will in advance, overbook themselves and cancel without warning. If you have an emergency, you can potentially get the ticket escalated if you navigate customer service, but that won’t make any real difference anyway. Instead you will have to call back again to start the process of getting a 3rd party contractor and applying for reimbursement after the fact. Hold times are absurdly long, even by modern standards. And there doesn’t seem to be a single system for storing information, do you need to educate every agent on the issue every time you have an update.

I've been using American Home Shield for a long time and it's been good repairing something. I do claims online and it usually takes about two days for someone to come out. Everything has been good.

When our downstairs toilet was leaking sewage into our crawlspace, I went online and put in a claim through American Home Shield's website. It was really easy and I had no issues at all. It just took me five minutes to do it. They notified me through text that they assigned Discount Contractors and that they would contact me a couple of hours before they show up. Discount Contractors was great. The service was really fast, and they were very professional. The service guy took the toilet off, gave it a look and did what he could to fix it. However, we ended up having to call our home insurance because the damage was extensive.

I had a good experience with American Home Shield. It took a long time for them to get out here, but they finally did get out here and my stove is working fine now. There was something on it that went bad. The technician was very polite. He came in, did his job, and left. When I submitted my claim, I called and spoke with their representative. Everything was fine. I’d recommend AHS.

Every time I've had American Home Shield send somebody, it’s been awesome. Everybody is knowledgeable and they get the job done, and get out. I normally do claims online. It's straightforward. The latest contractor who came repaired my dryer. He made sure the ventilation was great because on the outside of the house, it was smashed, so he finned it out for me. He did great. He gave me pointers on how to avoid a couple things and what not to do. It wasn't very much. As far as American Home Shield, I noticed that the price went up. The service fee went up. It used to be $100 for a service fee, and now it's $150. I've already recommended AHS to different people, so they're great.

I have had American Home Shield for eight years, and I didn't know that I didn't have the best plan. I had the lowest plan. Still, everything went fine when I submitted a claim. K&S Plumbing Services came out and looked at the problem, and it was a week when they came back to install what was needed, but they still had to come back because it's still not getting hot and the water pressure is low.

When I needed a replacement part on the water heater, they had to order the part. The company was on backorder, so American Home Shield found another company and it took them about three days to get the part and come back out. Everything's working fine now. I filed the claim online and it was a painless process. I would recommend American Home Shield. I've used them a couple of times now and everything's worked out. I had an issue one time when I paid the initial upfront fee, but the service wasn't completed. They were gonna still charge me, but they reimbursed me. Outside of that one little incident with them, everything's been okay. They cover for a lot of things around the home.

Well the replace or repair is not true. I had a AC/heater issue. So put in a unit that was not compatible with my breaker on fuse box and was told they are not responsible. Refused to pay for electrical issue. I called to cancel my policy and my payment was on 27th and I tried to cancel the 30th and they refuse to reimburse me. The new month is not here yet. Now they are jumping through hoops to keep me but I am done. Already went with new company. Takes hours to get through on phone and holds you hostage to cancel only on phone. Worst customer service. Cannot understand people with call center not in usa. Also called me one night at almost midnight. I have been a customer since 2021 but no more.

I have had to make several calls regarding my washer. Repair people came out 3 times withing 2 weeks. Everyone of them pushed a reset button inside the motor. They couldn't fix the issue. The second repairman said that it needs a new control board but the washer is too old and the part is unavailable. He went back to his company (SEARS) told them and SEARS closed the service request. The 3rd repairman came out. He pushed the reset. My husband asked him to troubleshoot the problem and fix it. Repairman's reply was don't tell me how to do my job. I only have 15 minutes for your call and this is all I can do. He picked up his unused tool bag and left. Told his boss my husband was irate and he had to leave.

I had my house rekeyed after I purchased it. I filed a claim online with AHS and somebody was out in 48 hours. The tech who came out was great and very personable. I had a great experience.

I called the 1-800 number and submitted a claim with AHS. I went through the automated system, which is very annoying because I have a limited number of options for me to choose from. Also, there's an issue with our heater or HVAC system, and they said it will not be covered because it seems to be an existing condition due to the rust on the part. So, we have to find another way to get it fixed. But the tech who came out was professional. He gave me the information I needed, told me what would possibly end up happening, and did everything he was supposed to do. But others should look around for other protection if possible, because AHS has so many limitations as far as what they cover.

It can get expensive to have to fix a lot of the bigger things in the house. When I had American Home Shield previously, when I first bought the house, it was great because I had a few little things happen. I decided to do that to save myself any kind of trouble in the future. AHS's concern is me as a customer. They're prompt on getting me the assistance I need. Recently, the heat was just blowing cold air. The tech described everything he was doing, explained a lot to me, and did his work. He also said what to look out for. I had to have him out twice, but he explained it to me, and if it were to go down again, to try to leave it on so they can come out and see what it does.

The outlets weren't working in the bathroom. When the tech came out, he adjusted something. Two weeks later, they went out again. My night light would stop coming on. And when I plugged in a little fan, it wouldn't come on. The tech told me I could go in the garage and reset the breaker. When I did it, the outlet would only work for a few seconds. It was a shortage. I told the tech that the first time. Years ago, I had the same problem. They had to change those out. The second time he came back, he did that. When he went in and looked at the wire, he fixed it. Everything works fine.

My mom told me about American Home Shield, and I've been with them since November. I submit claims online and it's easy. I found their customer service and the technicians they've sent out to be excellent as well. I'm very satisfied.

I called in for some roof repair and American Home Shield's reps were good. They were helpful. A contractor was out the next day and our interactions were excellent.

American Home Shield's service is good how it is right now. It's convenient and everything's easy. Everything's in the app. If I need anything, I just make the appointment. There was a maintenance offer for our furnace in the Home Shield app to make sure everything was working fine. I reached out and the contractor they sent out was good about it. They checked everything and sent me pictures of everything they did. I would recommend American Home Shield.

We have an 18-year-old Rennai water heater. American Home Shield denied our claim based on a power surge that didn’t happen. They haven’t allowed us to dispute this & provide any evidence. They were very difficult to contact and deal with. They used their own technicians who report to them. We have been with them 6 years & have had only minor claims. Don't use them.

I have been trying to get a washing machine fixed. AHS has put me together with local repair business who has consistently not show up. The problem is that they expect me to continue with this. They have refused to find another service provider or make any other options. I will not be helped by AHS or Sears repair. I'm on my own. At this point I feel I'm wasting money and going through frustrations with this company.

The customer service of AHS has been very good. They're very nice and kind. With my recent claim, the tech was great. He answered all my questions and explained everything that I had and what was going on. They just have to come back out because it needs a part. I'm satisfied with AHS.

We've had American Home Shield since we've owned our house, which has been almost six years. When they assigned Passion Service Sro for a service request, everything went great. The tech came out initially to do the assessment. It was very quick, professional, and easy. A part had to be ordered and it took a few days, but once that part came in, he came back out. Again, the visit was super professional. He installed the part, made sure everything was working and asked us if we had any questions.

Horrible company stay away from. To my fellow veterans please stay far away. Will cause you more stress. By the way Frontdoor, Inc. owns AHS, HSA, One Guard, and Landmark so stay away from any of them. I have been dealing with a nonfunctional dryer since November 2025. Allowed 7 attempts to repair and still not repaired. The technician in this my case Active Appliance. Technician was rude and would not allow to talk keep cutting me off. They work on a repair only status. This company Has and will breach their own contact. They just keep ordering more parts. Every time I call all the representative are **. Some with heavier accents, hard to understand, can never do anything to attempt to help. Don't waste your time and money.

Everything went well with American Home Shield. I submitted a claim and on the initial visit, JJ Prime took a day or two to come out and look at everything. They had to order the parts, and the following week, they were back.

Would give zero, but one was as low as it goes!! Filed a claim due to electrical issue - no electricity in the house. After 10 days still no approval. Paid out of pocket due to winter storm warning. Now they are refusing to cover it!

I have had a home warranty with AHS for 15+ years and have made at least a dozen claims. After making about 6 claims (all paid) for expensive repairs to my refrigerator, AHS offered to replace it. Problem solved. There are a few things they don’t cover, mostly common sense, but I am pleased with their service and the price is reasonable.

Updated on 03/12/2026: I wrote a review earlier about ahs not sending the appropriate service people to fix my heat pump and leaving me without heat in freezing weather. That review prompted the company to get in contact with me. They eventually came to the conclusion that they would not fix my heat pump because it was "commercial" (it is categorized as being for residential use according to Google). Regardless, they used section 7B of their contact to say it wasn't covered. Section 7B relates to me using my home as a business (which I don't).

When Advanced Plumbing and Rooter Service came out for our AHS claim, they wanted us to pay almost $3,000, and they were gonna pay about $1,000. So we chose the cash-out option. They will send us the money for the cost of a new water heater, and we will have to find our own guy to put it in.

I always have an amazing experience with AHS. For my recent claim, Chesapeake came out for my heating maintenance. They did an awesome job. They were there for roughly 20 minutes. I live on the 3rd floor, so that's including with him going up and down the stairs, and him still having the time to explain everything that needed to be done to prevent me from having to pay high electricity.

American Home Shield sent me a very bad contractor and I was very annoyed. The contractor told me we had to open the roof for the pipe leakage, and we had to hire some other contractor to open the roof. “When you open the roof, I will come back and have a look.” After he left, I called another air condition person and he told me that there was only one wire which was damaged. He fixed the wire and the air conditioner started running from that day on.

I called American Home Shield when I had a water leak on the faucets by the wash area. They had a plumber fix that and he changed the entire thing because they were old. There was another faucet that he fixed as well. He did great, and all of the concerns that I had were resolved. I will recommend American Home Shield to friends and family. They're professional and they come on time.

Premier Appliances came out and fixed my stove and dishwasher. I sent in the claim online through my app. It was a difficult process because American Home Shield said the dishwasher wasn't covered, but it was. They made it so that if you claim an appliance one time in a year in the app, it doesn't let you go back in and file a subsequent claim. I had to call and argue with them in order to get that done. They should tell people upfront what's covered and what's not in plain English versus having to figure out on a case-by-case basis. I'm considering switching to another warranty company.

Platinum Plumbing came out and finished their job perfectly. So far, they had done a great job. Overall, things pretty went very well with American Home Shield. They are very good. I strongly recommend them.

Main Line Plumbing came out and they had to do some troubleshooting on the water heater. It didn't take very long for them to take care of our issue. He had to change one of the settings on the water heater for the gas, and we have working water then within a half an hour. As far as American Home Shield goes, I do my claims online, but the issue that I had with this visit is that I think they have a 24-hour response time with the provider, and the provider didn't respond for several days. You can't get ahold of anybody at American Home Shield. You call the number, and there is nobody to talk to you. It just keeps telling you to book online, so that was frustrating. I had to just contact Main Line myself and leave messages until they called me back. American Home Shield has been Okay, but I hope that they have a way to enforce their timelines with the service providers.

American Home Shield sent Big Orange Plumbing out for our upstairs toilet. They had to change some of the things in the toilet. They did a great job doing it. So, we haven't had any issue since. When I contacted American Home Shield, they gave me the information, and they had sent Big Orange the information that they had it. I did contact them to find out exactly when they were coming. Our American Home Shield experience has been A-plus.

We changed the locks in our new home through American Home Shield. We called them to have the process started. They sent a very efficient and very good technician out, and everything has been functioning perfectly since they came out. If you buy a house, try to get the warranty thrown into the deal.

WARNING: Do not rely on American Home Shield if you actually need help! We paid over $180 per month for an American Home Shield warranty to protect our home. When our tankless water heater failed, AHS confirmed the unit was covered. That should have been the end of it - but it turned into a $2700 nightmare. AHS sent a contractor (Discount Contractors) who spent less than 10 minutes at our home, confirmed the unit needed replacement, and then submitted an estimate without informing us.

The first people that American Home Shield sent out for my washer and dryer were horrible. They didn't fix anything, and left me in worse condition. If you give it a Google, every review of this contractor is 1 star. I don't even know why the company I am paying monthly would send those people out. When the second people came out, our water had been turned off by the city. We had a water main break in the city. So, my whole neighborhood didn't have water. So, the tech couldn't do anything, which I totally understand is not his fault, but I still am sitting with the same situation, and it's not been remedied. It's been three weeks.

I was cooking on New Year's, and I got ready to turn on another jet in my stove cooktop, and it popped and blew out fast. I wouldn't turn it back on until I got it checked. I called American Home Shield and I got a little confused when they sent the link. They told me to measure the cooktop but they need to send a professional out here. It would be my responsibility if the length was not right. I argued a little bit with the person I talked to. I told her that I wasn't being ugly, I just didn't quite understand. I was just being honest. When I got my head together and I hung up talking to her, I went in there and tried to measure. Then I went online because she said I needed to go in and choose the cooktop. Once I got it done, I was at peace with myself when I figured out what to do. It was okay.

I called American Home Shield about my heater problem and then they sent out Crispy Air. American Home Shield is really good and reliable compared to the previous one I had. So far, I like the contractors that they've sent out.

My heat has been out since 12/3/2025. I’m 74 years old, a widow, have serious heart conditions & multiple sclerosis & as of today 1/27/26 still no heat & I’m in the middle of a winter Storm and Texas has been declared a disaster. I’ve been displaced from my home due to the severity of below freezing temperatures. AHS approved my furnace replacement but then refused to cover multiple required components & parts, labeling them as “non-covered modifications” and now changing the categorization of denial to “required code upgrades” & wrongfully shifting the financial burden to me with nearly $2,000 in out-of-pocket costs to the dispatched HVAC company.

This has been the most horrific experience. I wish someone would have warned me that AHS WILL NEVER and I mean NEVER replace an appliance. They will BUILD PARTS before they ever pay for a replacement. Yes you heard me right. My central air unit is 20 years old and they will find a way to rebuild a compressor or condenser or whatever part breaks down in order not to pay for the replacement. This will only last a few months before it breaks down again and requires additional money out of YOUR pocket each time. Run! Put the monthly payments in a savings account for when you need emergency repairs. DO NOT USE THIS COMPANY. Would give it no stars if I could. Horrible horrible horrible.

I placed a claim online with AHS for my broken washing machine. The tech came out in 48 hours. It was quick. He was also very nice. He had to order the part and that took three weeks to get. But once it came in, he got it fixed.

If I could give 0 stars for this company, I would. We have been trying for 6 months to get our AC replaced. We live in a city where temperatures regularly get above 100 in the summer. They sent two technicians out who recommended the unit be replaced. After not hearing anything updates from them, we tried to reach back out. The agent in charge is impossible to get a hold of, and every time we call, a message has to be left with her secretary. Once we did get in contact via email, she said the order was closed, and the unit was fixed. Absolutely no work was done, and the work order was closed, twice. We have four young children, 6 and under, and have to be out of our house because the temperatures inside are too warm in the summer. Unacceptable customer service, unacceptable resolution and response. At this point, we are exploring legal recourse to get this settled.

American Home Shield sent United Air out, and they did a great job. They were very professional. I'm very pleased. I have another issue about my microwave, which I paid $100 deductible. The guy came in, and he saw that there is a part I need to order. It takes seven days. It's been over a week now and they didn't call me. I'm without a microwave. I will try to call American Home Shield, but I was expecting they would contact me.

My heater didn't work when I turned it on. American Home Shield sent out Titan Heating. Before they came up on the property, they called me and I let them know my system and then they came. They were a good company and the tech seemed to know what he was doing and my heater works now. It was good. I love the comfort of knowing that I have insurance. It's very difficult to afford 1,500 bucks all at once. I might have to pay some of it, but American Home Shield is gonna help pay a portion of that.

American Home Shield had All Points look at the garbage disposal. The guy was very good. He came in and used a tool just to toggle the garbage disposal, and it started working again. So he did a great job. I've worked with some of the warranty companies in the past for my rental property, and it was very bad. But American Home Shield did an excellent job. I normally do my claims online. It's easy to use. It's very simple and well-organized.

I am filing a formal complaint against American Home Shield for failure to provide timely HVAC service during an emergency and for maintaining a contractor authorization process that effectively prevents service from being delivered. On January 20, 2026, at approximately 6:00 p.m., I opened an HVAC service request due to a complete furnace failure during extremely cold weather. Outdoor temperatures were near single digits, and the indoor temperature of my home dropped into the low 60s and continued to fall, creating a serious risk of frozen pipes, property damage, and safety concerns.

For my recent claim with AHS, Richard's Appliance came out for my oven. It was short 25 degrees on every setting I put it on. The tech had to go underneath the oven and pull something out, and change a wire. He recalibrated, and it's working fine now.

DO NOT USE THIS COMPANY!!! We have a warranty planned with American Home Shield and had a problem with our refrigerator. They sent a company out called Assent Appliances who diagnosed the problem and ordered a part to fix it. The problem was not fixed and we called back and they sent out the same technician who tried to fix it again. This went on for a total of eight separate times to which the refrigerator was not fixed. The technician even stated on his last visit that they didn’t know what to do and that the refrigerator was unrepairable.

We had plumbing that clogged and the water went up. The gentleman who came out used a snake and resolved the problem. It was a fantastic service. I have some complaints about some vendors though. Some said they were gonna show up, but they didn't. When I called American Home Shield to find out where they were, they said that the vendor already said the ticket has been resolved. But American Home Shield refunded me the money and I was very happy. I'm very happy with American Home Shield. They are solid. I know of 12 friends and family members that are already using American Home Shield because I told them to do it. They're thrilled to have American Home Shield as well.

Ohio Hydrojetting was able to take care of our plumbing issue the first time they they came out. I filed the claim over the phone and it was a good experience. American Home Shield is usually quick to schedule. I've only had one bad experience with them but in spite of that, I recommend them all the time. It's a nice safety net having them. The price is not bad as well.

We got the keys changed in our house through American Home Shield, and the guy that did the keys was wonderful. But when we asked to have a plumbing issue fixed, American Home Shield denied it. They said it was a pre-existing condition. We just purchased this house, and we had the house inspected. This item was not shown on the inspection as being a problem that's why we called American Home Shield to see if we could have the plumbing issue fixed. They had their plumber come out and check it out, and we had to pay 125 bucks for him to come out. Then we were told by the plumber that the cost of the repairs would be $954, and that American Home Shield won't cover it We're very disappointed because we understood that if there was something that happened on the house after it was totally inspected when we purchased it, that it would be fixed by American Home Shield, but that's not the case.

When submitting claims, usually, I will call American Home Shield, and there's a co-pay. Then they will disburse me a vendor, and that co-pay is to be paid at the property upon arrival of whomever they dispatched to me. Then they go on about what they have to do there. The quality of the disbursement of calls has been very professional for the ones that I've had to deal with. I haven't had any problems with the vendors that American Home Shield has sent to the properties that I manage.

I'd recommend American Home Shield because it's very good. Recently, a contractor came out for a gas top, and they fixed a little leakage there very quickly. The turnaround time was good.

Appliance Warranty Services came out and fixed my washing machine that was walking across the floor. They called me within five minutes of hanging up from talking to American Home Shield on a Friday and their repairman came out the next day. However, he didn't have the part. The next day was going to be Monday and I asked that he wait until Tuesday because Monday was a holiday, which he did. He made me the first call and did a very good job.

Cecil & Sons came out for my claim with the furnace. Having the American Home Shield, I like that they pick the service provider. I don't have to do anything but call them and pay. My daughter got American Home Shield for me and I've been using them for a whole now. They're a good service.

I was having issues with my washing machine. It was giving all sorts of weird codes and not working too well. I then contacted American Home Shield through the internet, explained what appliance it was and what was wrong with it. The process was quite easy. Then they had somebody contact me from the service department for that particular item and set up an appointment. They came the next day and got it taken care of.

American Home Shield is cheaper than the other companies and I've been using them for 2 years now. I've done claims online and over the phone, and their customer service has been fine. Other than the plumbing company, the contractors they've sent out have been good.

Elite Appliances came out and they were able to take care of everything for me in a timely manner. I typically file my claims online and if there's a question about anything or I need more clarification, I call, and it's been a great experience. American Home Shield has been a great company to work with for my home warranty. Others should highly consider it.

JG Services came out for the heater. The pilot light wouldn't stay lit. The repairman was great. He went right to the issue. I left him alone and he fixed it. Everything was cool. So far, everything's been great with American Home Shield. Last year, we had an issue with our air conditioner and they fixed that with no problem. We moved from another service to American Home Shield, and everything's been way better. Others should get them because they've been great for us.

Within 30 minutes after I set up the claim online, I got a response from Murray's Plumbing. Then they came out, assessed the problem and figured out what it was. They couldn't fix it so they changed it. My experience with American Home Shield has been superb. Somebody told me about them and I would pass that forward as well.

American Home Shield needs to do better. They are not as good as they used to be. I've been with them for many years, and they used to be great. They used to jump on top of things. But now, it seems like it doesn't matter. Recently, Quality Air HVAC Trust came and fixed my heater. That company was great. However, I had to call in three times to get American Home Shield to get somebody out there. I had no heat, but they didn't make it a priority.

I was happy with the people who came out. As soon as I put in the order with American Home Shield, they contacted me within 24 hours. There was a leaking under the bathroom sink and it turned out it was the faucet. The first guy came out, checked it out and confirmed it was the issue. They ordered up a piece then someone else came and installed it. The whole process was pretty quick, especially since it was during the holidays. That never makes anything easy. But they got it done and did a good job. Both guys who came out were really pleasant. It was good that the second one came. He was real slim and that was a small bathroom. That was the first time I used American Home Shield and I was really happy with them so I'll keep my policy. The home is coming up on four years and they don't make pieces the way they used to so it's helpful to have something.

I filed a claim for a dripping sink faucet with American Home Shield. They texted me then the Budget Rooter people contacted me. The guy who came out was great. He diagnosed it right away and found out it had to be replaced. He had one on the rig and he replaced it. He was in and out of here in a half hour.

American Home Shield has been good. But my recent claim where Mann AC & Heating came out was a waste of money. We made a claim for our fan that was having a problem. I didn't realize my son had the fan running and when I checked it, I thought we turned it off. My husband also thought it was off but it was locked, so that was why the issue happened. It's a way to lock the button so even though you keep turning it off, it's just running. All the tech did was press the button, but it was okay. I submitted this claim online and the process was easy. The tech who came out was good and the fan is working now. All in all, American Home Shield's plan is a good one when you need it.

We were having problems with our dryer. It worked, but it wasn't heating, so our clothes weren't getting dry. I had done everything that I could to try and check it and see what the problem was but couldn't figure it out, so I filed a service request with American Home Shield. Then, the tech called to let me know when he was on his way and about what time to expect him so that I wasn't waiting around all day long. He gave me a timeframe, then called me with a very specific time, so I had a better understanding of what to do. And when he got here, he walked me through everything that he was doing so that I knew what was happening. He was able to go through everything, then he was had the replacement part in his truck and was able to replace it for us. So we didn't have to wait around for a part to be ordered as it was replaced immediately. Since then, the dryer has been working great.

When I first submitted the claim with American Home Shield, there was some confusion because I had the contractor telling me one thing, and a customer service rep from American Home Shield telling me something else. He was telling me that I needed to empty my refrigerator out and unplug it for four days. But that was not what the tech told me. And it was the holidays, so I told the AHS rep that I couldn't do that. I only have one refrigerator. In the end, the tech called and told me to turn off and empty my refrigerator two days before they came out. I agreed because at the time, the temperatures have dropped, so I could put my food on the deck. But there was a lot of back and forth with that.

My refrigerator was freezing up in the walls and in the sides. I submitted a claim with American Home Shield and they sent the techs out. They said that they needed to put some Freon in it and they did that. But then that didn't work. So, they came out and said it needed to be replaced. The day the guys came out, they replaced it and they did an awesome job.

I was having trouble with my boiler. I made a claim through American Home Shield's website and it was fine. When the techs came out, they were excellent. They were going to make sure that I had heat because it was very cold. Now everything is working excellently. I bought my home warranty with my house and I have American Home Shield for over 20 years. They don't get back to you right away but so far, I like the companies that they sent.

American Home Shield's website was talking about an upgrade to your HVAC system. I maintained my system as much as possible. It is old. So I put a claim in for it, and then Ronnie Jones Air Conditioning came out and they did some measurements to see, and then they gave me a quote on a new system. I pay 40 bucks a month and they said I'd get a discount on a new HVAC system. But $15,000 for a new HVAC system doesn't seem like a huge discount from what I'm seeing. As far as the claim submission, I did it through the site. The process was self-explanatory and it's just push a button. The contractor who came out told me he needed to see where everything was, and then talked to me about, if they do go with the contract, there's stuff I have to move in the house. He was very professional and courteous.

I had a dishwasher, a dryer, and a washing machine that needed to be repaired. I placed a claim online and then American Home Shield sent out the contractor the next week. The tech said that there was nothing they could do. He didn't really look at anything. He opened the dishwasher, said that, “Oh, it still heats. It's fine. He said that the washing machine wasn't something he could fix and the dryer wasn't either, so he was there for about 15 minutes and left. Then we got a bunch of denial letters in the mail. American Home Shield offered a second opinion. The second opinion guy never showed up, and sent me a receipt, said the work was completed and it was not. American Home Shield has customer service representatives that will promise you the moon and then they don't deliver. I would not recommend the company.

Sometimes I call on the phone or go to American Home Shield's website. I have good success on both. The refrigerator that the tech looked at is an ongoing thing. In less than five minutes, he was out. It didn't take him a minute to figure out that a manual temperature stick was stuck at the back of the refrigerator that caused the freezing inside the refrigerator. He has been here before when we called him for the freezer part that froze and would not let us get water from the filter. He came in, looked at it, took it out. The fridge is functions perfectly as it should. We do not get our vegetables crunchy frozen. We were scared of putting anything in the fridge for fear of freezing overnight. It would be great if we can have expedited services.

I've been doing my claims to American Home Shield online. I go online, put in my address, submit a claim, and I get an email confirmation. It's efficient. My interactions with their contractors have all been positive. I recently had a claim for a kitchen sink repair. The plumber had to return for parts, but they stated they’d try to get back in the evening and they fulfilled that promise, so that's good. Overall, American Home Shield is easy to use and faithful with service.

The guy from Service One was very nice. He was really friendly and respectful. American Home Shield improved recently. There were some years I was a little concerned. But I've had a good experience. Now that I'm single, I like to be able to just call and have American Home Shield send someone, doing all the legwork that requires to get somebody out.

I recommend American Home Shield for the fact that if a hot water heater, the refrigerator, or an air conditioner went out, you are doomed. I've had a few things done, and I've never had a problem with AHS. I count on them for most of my repairs. They've done dishwashers, refrigerators, air conditioners. As long as they answer the phone when I call, and they usually have someone 24 hours a day, that usually gets it done within a 48-hour window. Sometimes, it could stretch out to a week, like for air conditioning repairman, but they needed a part for my compressor.

American Home Shield sent out David's Appliance Service for an appliance repair. The experience was adequate, but it took them a very long time to come out. It was a very long response time. Then once they had the diagnosis, it was a very long time for them to get parts or get back with us. It took longer than three weeks for the repair to be completed. I tried to call for a follow-up and said, “Hey. Have you forgot about it? What's going on?” Supposedly, their voice mailbox is full and we were unable to reach them. So, it was not the best.

I sent in a claim online for a plumbing issue and everything was solved, but it was over a span of three weeks. Initially, I reached out to American Home Shield and then someone came out and identified how to fix the problem. It was assigned to a contractor the day that they were supposed to come out passed, and then for two weeks I had to go back and forth with American Home Shield because they refused to reassign it to a new contractor until they made contact with the one that they assigned it to, but he ended up going out of business, so there was no one to talk to. The first time we ever tried using American Home Shield for our water heater that needed to be replaced, they didn't contact us. We ended up paying out-of-pocket for it, and then we had this occurrence, so we're planning on canceling it once our contract's over. I wouldn't recommend it to anyone.

I had a plumbing issue, and the claim process was very long and tedious with American Home Shield when I ask for a few different vendors, so I can look it up and make sure that they were gonna offer a great service. They had a good star rating. They said that was the only one that they had available. So, that was issue number one. Issue number two was when the person came out, the individual that came out didn't even look at anything. He had a little leather jacket on. They're doing plumbing. So, it looked like he didn't wanna get dirty, and he said, "I'm not gonna be able to fix anything. I'm gonna have to let them know." I said, "What do you mean it can't be fixed? You didn't even look at it. Are you gonna pull anything out? This doesn't make any sense." He was like, "Look, I've been doing this a long time. I could just look at this and tell."

I didn't have any heat. My house was cold. I called American Home Shield. I spoke to a live person and everything was good. It was all the other things that happened afterwards that were not good. First of all, they said that these people would contact me within 24 to 48 hours. They didn't call me in that timeframe. The technician that came out was cool, but dealing with all of this other stuff, they lied. The technician assessed that I needed a new blower. They told me that the blower was gonna be here on the 18th. That was a Saturday. Then they scheduled an appointment on the 19th, which was a holiday. They didn't show up. Nobody called. They called me Friday before the 19th to say that they were gonna be here between 3:00 and 8:00 PM. So, I was sitting up here waiting. Nobody gave me a call. Nobody said, "Oh, we made a mistake, and we booked this appointment on the day we're gonna be closed."

American Home Shield sent Circa Service for a plumbing issue. Some guy came out and parked in front of my house and sat on his phone blocking traffic for 15 minutes. He finally got out because we approached him and asked who he was. He came in and took a look at the issue that I was having and snapped some pictures on his phone. And then because of the location of my commode, he walked around to the kitchen, made me move my own stove, cut a hole in my wall, took some more pictures, and then said that he was not gonna do anything to repair the leak in that particular pipe, and then left. He was there for about 25 minutes.

I have a renter in my house who contacted me and said that the dryer wasn't working. So, I called American Home Shield who then set up an appointment with Appliance Solutions. They came out and repaired the dryer. My biggest problem is I have two furnaces in my house. My house is a 1929, so it has radiant heat upstairs that requires a gas boiler, and then the downstairs has gas forced-air. I had a situation happened and had an appointment for service. They canceled my appointment for service to fix the heater. I didn't care for how it happened. They use very specific people to do stuff, and I couldn't just call and say, "I need this fixed, not just a cleaning or whatever. I need it fixed." I had to go back through AHS and call them. But for the most part, they've been very good about fixing everything that's gone awry.

I have been an AHS subscriber for over ten years. On January 2, I placed a service request for our Dryer and Washing Machine. First service company acknowledged problems, but AHS reported not covered due to Overload and Partial working dryer control board. Second Opinion service on Jan 13 did not agree and that both items should be covered by AHS. I've made many calls to AHS. On Jan 17 AHS rep advised parts no longer available and I would receive info regarding a Cash Out Option. Many, Many calls, lots of long waiting -- still waiting for AHS action.

The heat was not working and after I called American Home Shield, the rep immediately put me in contact with Comfort Pros, the contractor that eventually repaired it. They sent one guy first, but that guy was not an expert on the subject, particularly with my boiler. So, they sent somebody else the next day, and that gentleman dealt with the problem. American Home Shield would be the way to go when you need a job that you might not have the finances to fix it.

American Home Shield sent Macklin Plumbing and although they fixed the issue, they were not great. The plumbers left and water was leaking for three days. It was hard to contact them through the phone number they provided, and I had to reach out to American Home Shield multiple times. The customer service reps tried to contact the plumbing company but they just kept saying they’d come tomorrow. The issue was the faucet, not the water leakage itself and in the end, they fixed it. But the problem was the experience. The first visit was on a Saturday and I understand that the plumbing guys couldn’t stay all day on a weekend. They spent about 1.5 hours and then left to get a valve, and left the water leaking. It was a lot of water, which was almost like a shower.