American Home Shield Reviews

My recent claim was for a plumber that put in a double spigot underneath my kitchen sink–one to turn off my dishwasher, the hot water to it, and the other to turn off the hot water to my kitchen sink. He was really nice and helpful and made sure everything was working fine before he left. He had to turn the water off out by the street because the spigot in the house that turns the water off in the house is broken and he couldn't get to it. He had to go outside underneath the leaves and the snow to find the place to turn the water off outside. He did a wonderful job.

Then the other day, American Home Shield took $125 out of my checking account so I called them and they said that I couldn't use the coupon at that time because it was not submitted to a supervisor before the furnace guy came out. That was not true. I talked to the second lady that I spoke with and she put me on hold for quite some time and attached a coupon to my order, and took it to a supervisor to have it approved. She told me everything would be fine.

I was aggravated at that point, but my husband called. We were assured that we had a coupon for a free visit. No one ever called, showed up, or made the appointment when my husband called. I was in the hospital at the time so nothing was ever done at that point. I called when I got home from the hospital that next Monday, and that's when the girl told me that the coupon had been sent over to a supervisor and had been signed off, and that my furnace guy would be free.

I had the money taken out of my account. I called them and they said that it was not pre-approved which is why I had to pay for it. They went on and gave me another free coupon for another visit should I need one. It turned out my dryer has gone out that day so I had to call them about my dryer and also my ice maker. For the most part, I have no issues at all with American Home Shield except for the coupon for the furnace guy.

First time we realized that the water was overflowing, the garage was getting wet. We tried to close a tap to stop water from coming in but then we realized that it's the water that's coming inside the house. We couldn't find a tap to close it. The day that we realized that water was leaking, we had hot water. The next day, we realized that the water temperature was not that good so we thought something was wrong with the boiler. The guy who came out was really good. I had to explain to him what happened. He asked me to open a hot water tap at home and he realized that there's no hot water. Over half an hour, he found the issue then he actually left the broken piece for us to know.

Previously, I got stuck with a broken garage door inside the house, and I couldn't take the car out for more than five days because we couldn't get the service from Ace until five days after. I had to use Uber every single place I went. Because my husband was not at home, I couldn't manually open the door. I was not strong enough.

Then when the guy came in, he said one spring was broken. For the repair to be perfect, we had to put both springs. Otherwise, the door was not going to get balanced. But American Home Shield was not paying for that. They would only ask us to replace the broken one. So you have to pay for the good one. That's $125, and then to balance the door, another $125. So it's $250 extra.

My microwave broke two times. We couldn't close the door and the light was on so we got the service. They replaced the spring and I paid $125 for that visit. Then in two months, the door broke again. The person came and replaced the spring again. That's $125 again. That's $250. I could have used that $250 plus another $50 and buy a new microwave. So for some services like that, it's not even worth it.

I'm wondering, when they come back, at least evaluate the whole situation. This is an old thing. The microwave came with the house and it's now 12 years old. We might as well put a new microwave. I'm not asking American Home Shield to come to put a new AC unit. But sometimes is it worth it to pay $125 to get a spring put back in for something that all of us know it's going to break again in a few months?

We pay $80 a month and then $125 for each visit. American Home Shield puts us at ease. But me and my husband were discussing. Why are we even having American Shield if we have to pay extra? We were thinking the big items, like the AC, that's a risk that we are taking. But I don't think it's worth it for every other thing in the house sometimes.

But having the contractor come out was terrible. For one, their timing to be able to see you was a week. Then they come and they’re horrible at communication. The last time that they were here, I told the guy that I was upstairs working and not leave without talking to me. But he left. That’s how they did it every single time.

The last time before this, I stayed downstairs working off my computer on my dining room table. He walks out the door and I chase him. I asked if he was leaving and he told me that it was done. I asked him to go back and took him back to my refrigerator.

In all of the visits that they had done, he never addressed the deli drawer that was freezing. I was livid. Part of this was because they wouldn’t call me. I had to call them and tell them that a week had gone by, but I had no answer from them. They told me they ordered a part and that they didn’t know when it was coming. I asked for a tentative date and was told that it was the service guy who ordered so they didn’t know.

I asked to put me on the schedule. I knew they were gonna say it’s another week and when I call, it’s gonna be another week for them to come out. The rep said they can’t do that. And that’s exactly what happened. The part came in and it was another week for me to wait. Then the part didn’t work.

It was a long, horrible process. I will never, ever recommend those people. Even in the middle of the whole thing, I wanted to cancel my American Shield because it felt like they were not backing me up. I was spinning my wheels and I told them I needed a different provider. It was ridiculous. I can’t even talk with them.

To somebody who wants to use AHS, be careful who they assign to you. Do your own research, pull them up on Google and find out who the people are. I was with their sister company and I never had a problem with who they sent. I could even tell them that I wanna go with my Georgia plumber and they would say okay. But with AHS, there’s not enough vendors to have a choice.

When I was in the middle of the whole thing, I told one of the service girls to get me someone else and she refused. She told me I already have a ticket open with them. I don’t understand why they’re not trying to help me. I was so upset. Finally, I told them to send me through the process.

I’d tell others to get insurance like American Home Shield. But I will advise them of the price. American Home Shield keeps going up on my price. Both deductible and monthly fees went up. I've been told that other places were cheaper. That aside, it helps to know that in that time of crunch, when you don't necessarily have thousands of dollars to dish out, you can pay your home warranty and they'll bring somebody out. If they aren't able to fix a unit, they will replace it.

I had to call a couple of times for a plumbing issue and ended up getting the money back because the person didn't show up and didn't solve it. They need to do better on who they're doing trades with. I was very pleased with Ideal Electric but not with the plumbing person. AHS is a little expensive for what I have to pay for each call.

We called them twice for our air conditioning units. The first call was several months ago for our unit that covered our game room area. The technician who came out didn't fix anything and we were incredibly dissatisfied with that.

The second call was for the same problem. A different guy came out and he was very helpful. I told him what happened. He just shrugged his shoulders and said, "Yeah, that guy doesn't work for us anymore." It was a problem with the motherboard, and so he changed it out. It works just fine.

Their communication needs to be better. For instance, this claim we have open right now, they told us we owe the plumber $501 and some change with no explanation as to why. So we contacted the plumbing group and they said they don't know why American Home Shield would charge us that. We are now in the process of following up with them about that. They need to do more explanation.

A while back, I had an account with AHS, and the customer service wasn’t as great. But this time around, the company they dispatched was responsive. The representative from American Home Shield was also very nice. I had a good experience with every person I spoke to so I wanna give them credit. It was really nice and I appreciated that. I think it was wonderful. It’s a huge difference from what it was in the past.

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I called the company because he said he would come back out if it started leaking again but he did not come back out. They suggested that I call AHS and reschedule them. I called AHS told them that I needed my garbage disposal fixed because it was leaking again and it's an inconvenience.

I have paid for someone to fix it initially and they did nothing. The guy didn't even go underneath it to see where it was leaking from. The second guy did. He was very personable and he described what was going on and that it was leaking from the seal. If he didn't use a flashlight to do an assessment of what was going on with the garbage disposal, he wouldn't have discovered it.

He fixed it and I haven't had any problems since. I still keep the plastic container underneath it just as a shield in the event it does start leaking.

I'm satisfied with the second vendor but not with the first one. I'm completely satisfied with AHS. Sometimes you do get contractors that are not so great, but I'm not gonna hold that against them. They've been very reliable and I will continue to use their service.

I asked the warranty to get a second opinion and the lady was gonna have another plumbing company come out. I've never heard back from anyone yet. It's been well over a month since the plumber came the first time and I'm still waiting.

Submitting the claim online was easy. I received an email notification that MY Custom Electric would be contacting me, and the contractor did. But, I was not satisfied with the service because all he did was take something and plug it into the electrical outlet and then said that they were working properly. So, since they were working properly, there was nothing that could be done. He said that the fireplace is considered a small appliance, so for it to work properly, I would have to plug it in through the kitchen.

I had moved the fireplace to another location in the same room and it ran for two hours fine. When he got here, it was even running. He was basically saying that I would have to wait until something catches on fire before it would be repaired, so I was quite disappointed. He did nothing. I called American Home Shield back and they said that if they send somebody out that I would have to pay another $100. I was not going to do that. If somebody came and told me the same thing the previous contractor said, I would have been out of $200. I was already pissed I was out of $100.

They could have had somebody come back out behind this prior contractor without me having to pay for another free. Somebody in my subdivision said that they had the same issue with a space heater being repaired that had caught fire. So, I cannot take the risk of using my fireplace again with the possibility of catching on fire. Overall, I was very dissatisfied with the service and the response I received when I called back.

American Home Shield has treated me right and I'm happy with them right now. I have recommended them to several people and one of the people I recommended them to signed up with them.

I highly recommend AHS to my friends. They’re very friendly and professional. Most times, I set up my claims online and it’s very easy. The turnaround is excellent and I normally get someone within just a few hours.

Seven years later, I had another issue with the pressure. Techs came and they put up a pressure regulator. But when they left, they never adjusted it so it was wide open. This is why my water heater right now is leaking at both sides. I got Spire out to replace it and their guy is about to walk through the door.

American Home Shield is a waste of time because people are properly trained and nobody really cares. They're supposed to come out here to fix things and not replace them. Replacing is the last option. But that’s not the case. I told American Home Shield that they can’t keep hiring people who are out here robbing people, because that's what they're doing.

I would tell people to get a long-term contract with AHS because I started in the year and I was paying a discount rate. They raised my second year up about 40%. I probably won't stick with them next year because of that.

Every time I called, they told me the payment amount and the process was is very simple. I've been with them for over a year now. I'm a homeowner and I'm the only one working right now. I had expenses happen in the past that set me back so I felt like it was worth it to pay the costs for the potential offset that I might have. I felt justified to the point that they made me feel like they were gonna take care of it.

Just now I filed the claim for the refrigerator. I saw the online tools and it was very simple. I followed the steps online through the portal and it was very quick.

The most recent experience has been just fine. I logged in and submitted my problems, and a guy came out within a couple of days. He got back to me and let me know that they would need to wait on a part. That was the only delay. Then he came out and fixed it. Everything's great. I’m super happy with this experience.

With American Home Shield, some things take awhile but things have been all right so far. Their price is pretty good and I like that.

So far, I’m pleased with AHS. They’ve been professional in responding to an issue and when working at the home. I’ve had another warranty company but I had a difficult time with them responding. With AHS, it’s easier because I can call and it doesn't take two or three days for them to call back. They were more prompt in calling. Also, payment is taken out and I don’t have a large sum to pay to have something repaired.

The night before, we took pictures of what was wrong, sent it to them, and they had the part with them when they got here. The contractor came out and replaced the exhaust blower for the furnace. He was here for maybe 20 minutes.

Solomon said they couldn't get in touch with me. But I only got one message and it was on a Friday afternoon. I called back Monday morning and they said they cancelled the work order. I had to call American Home Shield to have them reopen the ticket so Solomon could come back. They're closed for the holidays and they're not able to come until after the New Year.

I've had American Home Shield in all of my houses. I’ve had the warranty for 10 years. I bought an older home and I was worried that things would go bad. I wanted to have the extra coverage. I had to make a few claims and after that, I said, “I'm never gonna not have the additional warranty to help with those things.” Get an American Home Shield warranty. It is worth having because they help cover things that your homeowner's insurance wouldn't cover. It is also easy to file a claim and usually pretty straightforward.

It was a long process until the technicians figured out what it was, and then they fixed the microwave. It was also time-consuming because we spent a whole month without a microwave until they got all the parts needed to do the replacement. At the end of the day, they spent more money on parts and labor figuring out what was wrong instead of just replacing the microwave. Sometimes it's better to get something new and save money. Not for me because I'm paying a fixed rate. But for American Home Shield, it should be easier. Now, the microwave is working. But the technician told us it will probably break again because it's coming to the end of the cycle for the appliance. American Home Shield is worth it but they should streamline the process of what they're doing.

American Health Shield put out another dispatch for another company. That company’s representative showed up and he said, “I cannot open this appliance. You need to bring a handyman to bring it out because it's attached to the wall.” I said, “What are you talking about? I'll do it.” I brought the appliance out and he just touched it a little bit. He said it needed the controller to be changed and that they could fix this within a week or two. That was fine by me.

The representative said they were gonna call me with the time to come back. I called them and they said they were gonna come next week to fix it. Next week came and I called them. They said, “Sorry. We did not tell you, but this needs about 10 to 12 weeks for the part to come and we can fix it.” That can be very frustrating. We have three kids and they go to school. We need to fix them a lunchbox every morning. That's already taken a lot of time from us.

I called American Home Shield and they said they had to go by the company, but they could offer me a second opinion, which was gonna be a third company. I did that. A guy came to the house and he did not even touch the appliance. He said, “Okay, yeah, I know.” And then, he wrote something on the papers and left. His supervisor then called me and he said they would fix that for me. Something needed to be changed and to give him some time. He said one or two days. I gave him that.

That whole time, we were running through time. I called them after two days and he said he would study this at the end of the day and he would respond to American Home Shield. I thanked him. I received an e-mail at the end of the day that the dispatch was canceled. I called American Home Shield and they said the appliance was damaged by the previous owner, which did not make any sense because I've been in this house for two years now. There was no way that the oven and the microwave were broken for two years. There was no previous owner. But American Home Shield said they were just gonna cancel everything altogether. That really got me very furious. They did not even want to do a cashout. I wanted to cancel everything. And I have many policies with them because I have rental houses.

I ended up giving American Home Shield one more chance. I put another dispatch for the microwave but they canceled that. Another thing was they went back to the old dispatch and said, “Now, maybe we will offer a cashout, which is about 699.” I received the cashout but that was after three months of going back and forth with them. All the frustration for me and my family happened because they just went back and forth with causes that were not logical like the previous owner or water. It was all lies.

Whatever American Home Shield provided did not cover anything from what I did. I paid another company $140 to come out and do a diagnostic. This was JennAir, which was the brand of the appliance. They said they would fix it within one week and they asked for $1,100. I said, “I have a home warranty. Why I pay $1,100?” I told American Home Shield that and they said they cannot go with an outside company. They had to go with their own companies. I then ended up buying a new appliance from Costco for $3,000. It was delivered today and it will be installed in two hours.

I would recommend AHS highly. The only problem I have is the money that my daughter has to pay for someone to come out. $125 is steep. I could see $50 or $75, but that's the plan she has. It was $325 for the year and the seller paid for that. If it was free, she's gonna take it. But we didn't know until the first call that there was $125 to pay first. That's a lot.

When you buy a home warranty, you hear all these horror stories. But it’s the opposite with American Home Shield. The process is simple. I just call them, tell them what’s wrong and pay my $99 deductible. It’s all in writing and there’s no guesswork with them. It’s a worry-free experience.

The technicians came out in a timely manner. I didn’t like what they had to say, but they said it professionally and factual. I did call them again yesterday to cancel my services, and then gave them another opportunity to come out to look at my washer. They also have those little promos where if you get somebody to join, then you get a $25 gift card. However, I called them three times because I never got my gift card but they didn’t help me resolve that.

I feel like the prices are reasonable.

One month ago after an hour on the phone I was told they would make an ACH payment to my bank account. 2 weeks ago I was told they “think it’s in process and to wait another 2 weeks”. I spoke to someone in escalation today, after 2 weeks, and was told there are no notes in the file and they need to escalate this and send it to accounting again for review. In addition, I no longer own the home but they said I have to keep the account open in order for them to process/investigate the claim and they are charging me $113/mo which I have to dispute every month with my bank. Their processes are USELESS, customer service is completely scripted and the people that you are able to speak to on the phone are COMPLETELY USELESS!

Myers REFUSED to install just a water heater because they weren't making diddly. They even stooped so low as to offer a "30% discount" due to my family being without hot water for A WEEK trying to work with AHS and Myers. AHS offered us a $300 cash out for the repair, which didn't even cover the water heater. Ended up canceling AHS and asking the "#2 at Myers" how he slept at night cheating families for a living. My husband and I replaced the tank ourselves in about 2 hours and $700. There was a complete lack of customer service and NO possibility to speak to someone on a higher level that COULD possibly help.

I went so far as to get my personal insurance agent involved, who talked to multiple different people at AHS on the phone, each one less helpful than the last, and even she couldn't get in touch with an area manager to get more personal about the situation. I have told everyone I know about the horrible experience and how much money we lost/wasted on the top tier plan for almost a decade. It really hurt to know that not only were we being taken advantage of by an HVAC company from 100 miles away when there are dozens in the AHS group within 10 miles, but AHS didn't care that we couldn't shower, cook, LIVE in our own home without this repair. This had nothing to do with "meeting expectations."

AHS sent out the company that did the second opinion then denied them the work after they verified the "modifications" were not necessary! There was a lot of back and forth because you can never get the same person one the phone and it seems no two reps have access the same notes. This is just my warning to anyone looking into a home warranty and wanting to be heard by said company. This is NOT the one.

We opened the claim back up with American Home Shield. There is a senior technician coming out on January 5th from Accord and it’s scheduled with my property manager. Hopefully, he will have parts and be able to figure it out. It was phenomenally bad and it's just a disaster. It seems really corrupt.

I would recommend AHS. I used another company before and I hated them. But with AHS, the service was easy. They came out when they said they would and had no issues. The communication with them was really good. I’m 100% satisfied with that.

Their online process is pretty easy. You put in what's wrong, the make, model, and serial number, pay your deductible, which is 125, and they come out and fix it. They scheduled promptly and personally followed up, asking if we needed anything, telling us the technician’s name and when they’ll be there. They were very professional and on time. I’m very satisfied.

Two of my issues were fixed but they didn’t fix the other one. The water is not cold enough for me in the shower compared with other showers. They tell me it’s probably the weather and that this happens in the heater in general or the system is not the same for all the houses. Other than that, AHS is a reliable company and I will recommend them to a friend. They have good communication and they have professionals to work with.

My husband was there to interact with them personally. There was a fuse that was blown and they had to do something in the breaker box. They had a part order which came in a couple days later. Their rep came, installed the part and we haven’t had any issues since then.

Going on American Home Shield’s website is very convenient for me and as soon as I submit a ticket, they'll tell me who the vendor is that'll handle my issue. So instead of you having to call a plumber, they'll help with dispatching whoever you may need or what's going on in your home. They take care of everything for you. I don't have any complaints other than the price went up about $15 from when I first bought my home in 2019.

American Home Shield kept telling me they needed to have a diagnosis to close the issue and cash it out. The problem was the vendor wasn’t giving the status of the issue back to American Home Shield. I kept telling them it wasn't my responsibility for their vendor to talk to them. They should have a better way of escalation. When you call and ask for escalation, the reps say they’ll refer you to someone and get back to you. They’ll push the issue forward and help set up another date. But there’s no definite answer and nobody ever gets back to you.

They wouldn't replace my AC unit this summer. I paid out of pocket for the hardware ‘cause I needed a new roller and it needed a tune-up. AHS doesn't cover those things so I had to pay $350 out of pocket plus the fee. My unit is 20 years old and needs replacing because it does not cool my house. It’s running constantly to get my house cooled down below a certain degree.

I also had just had the garage door serviced back in September because of the motor. The garage door company was amazing and the technician was really good and thorough. But now, the door wouldn't open due to limit switch issue. I called American Home Shield and the system prompts you to file a claim. I had to go through so many prompts in order to talk to a person. I can't ever talk to a human being upfront which I don’t like. I have to pay another fee to have it serviced again when it’s just barely 90 days since my last issue.

AHS always try to repair but they don't replace things. I pay my premium every month and they can’t replace my AC or my garage door opener. My dishwasher is also not working now and I keep having to reset it. It only works when it wants to.

I would tell other to shop around for a home warranty with a lower premium, and find out what things that they cover within the home and how much the coverage would be in terms of before making a decision.

At first, I didn't like what happened. I'm paying that $50 each month. And when he came out, he was telling me that I had to pay $80 for that part because I didn't want to wait until they got somebody out there within the days so they could put that part on. If I had to wait, then my water bill is gonna be running up while I'm having this water leaking from my tub.

Months later, they decided they needed a second opinion, so they sent another company out and they had to go back and forth with Home Shield, then Home Shield wanted to order the parts so it was cheaper. Eventually, it got fixed, but this was months while there was water leaking through my vent. I'm sure I have water damage due to that. The coverage was great, though. I didn't end up paying anything out-of-pocket.

American Home Shield is fine, but I don't like the customer service, because I don't deal with companies overseas. I'll drop them real quick because they only go by a script. And issues beyond that script, they can't help. When I'm trying to speak to someone back in the States, they refuse to transfer, and there's no number. There should be some type of resolution department that they can escalate it to. They're insisting on trying to help, but can't help because they're saying the same thing. That's my issue and that was a motivating factor of me leaving American Home Shield.

The contractor was dispatched in two days and he was excellent. He was very personable and knowledgeable. He replaced both of the floats in each toilet. He also replaced both toilet valves that come out of the wall that bring the water into the toilet tank. He was very quick.

The only thing I don't like is that I have a sink that has the same problem because of the calcium in the water. One side of the sink has a problem and you know that the other side is going to have a problem in another six months, but they wouldn't replace the other one while they tech out there since it wasn't leaking at that time so the next time I go there I will probably have to call them again for a 5-cent part.

We've had AHS for about 10 years. They had somebody coming all the way from Riverside, which is really far away from Palm Springs–over an hour's drive. That wasn't as convenient because we can't get to them for a week. Still, AHS is a good service. It works out well for us because I want somebody that's down there. I don't know anybody in Palm Springs when we bought the place. I only have a renter for three months a year. If something goes bad I want somebody else to have to handle that because I'm 1,300 miles away.

When they came out, all the guy did was go in there, change the fuse, turn it on and turn it off a couple times, and then just left. He did not do a thorough investigation into what could have been wrong with the system. When he left and I got home, it was already up in temperature and it was still continuously running.

We're just trying to figure out what it is, and they already called me to get it rescheduled for Thursday to try to figure out what's wrong with the system. But AHS is pretty good. I appreciate everything they have done so far for us. You guys have been very helpful when I've needed it. Their website was easygoing and self-explanatory.

Everybody's polite, but it's just not an actual resolution. It feels like a scam. They send a repair person 75 times to cancel half of those times to not fix an issue, then send a different person that says they can't do a replacement.

I wouldn't recommend them. It was very difficult to deal with them. We bought our home in January and it is now December. We just got their final decision that they will not let me escalate. I had to beg for an email address to send the complaint in. I haven't sent the complaint yet because I wanna be thoughtful about writing it. I don't know if it's a real email address. I have my doubts because it took three escalations to even be willing to give me an email address.

I called the tech back and told him that the thing came out. He said they already did everything they could do. I said, “But something's wrong. It's not coming out.” I was told to take the front off of the water and keep it on ice. But that was not what you're supposed to do. I called American Home Shield and told them the guys were not fixing the issue. This company might not be bad but they just could not figure out what was wrong.

American Home Shield sent out another guy. He already knew what it was. He took the front part off, where you push and the water comes off, and he looked at it. He said, “I'll order the part. When you push on it, there's something that's stuck because of the water buildup.” It had calcium on the inside. I asked, “How do I get it from not doing that? I have soft water.” The guy didn’t know. It's just Vegas and that’s what happens. But I've never had that happen before.

He came out again and he fixed the part. I haven't had it turn on automatically without me touching it and water comes out. It's a little slower but I'm not gonna complain about the water coming out slower than it should be because the water's coming out. So far, I've had no problems. If I have another problem within 30 days, I'll call back.

I would tell others they need American Home Shield because if anything goes wrong, they are there to fix it. I like that I get somebody virtually the next day, unless it's a weekend. Most places around here don't work weekends. If there is a part that has to be ordered, that's not their fault. When I get a service guy out straight away, I understand that he is not gonna fix the issue when he first comes out because he has to assess the situation. But when the part comes in, they let me know straight away and I'm always available for them.

That aside, I like the price. And when they come out and do the job, they do a good job. When there was leakage on my roof, Fog City Roofing came out. The guy got to the job, showed me what he did and was done.

But the financial side is another story. When I first joined about four years ago, it was $70 a month and now it’s more than twice that. It’s $157 a month so it’s gone up astronomically each year. I’ve had some difficulties with them as far as calling and trying to make arrangements for lowering the price. What they always do is to have a discount rather than actually lowering the permanent price. When the next year rolls around, the starting point is the price that they have given from the last year.

I’m not so pleased with the way they handle the finances and they really have to do better. They have a hard sell approach and they just back up the prices each year once they get you in it, and that shouldn’t be for a loyal customer. But overall, I’m extremely pleased with the service.

Our dishwasher was worn out and not functioning properly and I thought it was time for it to go. You could see some of the wear and tear where the dishwasher didn’t self-clean, so you could see something that shouldn’t be on a dishwasher because it was not stainless steel. I told the repair person very clearly that it was obvious the gasket on the machine was broken because water was all over the floor. They could look at the dishes in there and see that they weren’t clean and that food are still stuck on it.

I was stunned that the repair person could see an old, dilapidated dishwasher and the rationale and rhyme that I was given was that it turns on, and then say it wasn’t functional, or that all I need was a gasket. When I tried to go deeper and find out what the adjuster’s rhyme or reason was, I got nothing.

It’s only me and my wife right now and we’re in the process now of fighting through the holidays. I could install and uninstall the machine, but I just got out of surgery. Given my condition, my wife thought it was inappropriate for me to go and haul a dishwasher out and put a dishwasher in.

I’ve not used a dishwasher. We tentatively try to use it once, but you have to stand there to make sure it doesn’t leak water all over the floor, which happened to me twice, and that was horrific to clean up. I’m still doing dishes by hand until we actually get a chance to replace this thing. I just can’t afford to have unsanitary dishes. And it would just give me some infection by dishwasher at my own home.

Overall, I was very unhappy with the process, the quality of the service and the actual response I got out of it. There should be more latitude with the communication between the client and the adjusters. I asked them what they do and don’t cover because it was obvious that the dishwasher turns on. I also asked if there was any arbitration procedure after if we’re dissatisfied with the results, but they couldn’t give me a response whether or not there was.

I tried to do a buyout, but I didn’t get any money for it nor did they end me a gift card to pick another machine. I’m gonna have to buy another one on my own. It’s a pittance amount, but it doesn’t cover the cost of replacing a Maytag dishwasher and things that goes sideways in your house.

I got an independent resource that was not affiliated with the insurance to come out and actually look at my service. He gave me a full inspection, went through it and said that the gaskets needs to be replaced but it looks like the motor might be a little worn. The motor and the gasket were replaced. I was given an estimate of $585, which is still below market value, but it’s $100 away from actually getting a brand new one.

I wasn’t looking for a $1,000 machine because machines nowadays are so advanced. They got really fancy dishwashers out here but we got a 100 year old house and we don’t really need that. I found a value one that was on sale with similar model, size and everything at Lowe’s which was the facility that Home Shield use. I was very comfortable that if we got this, the warranty on the machine would be what would be used to cover it in case it broke down or didn’t function. That relieves Home Shield from having to do the work.

I submitted a claim. A couple days after, I get someone here to check the roof. He spent five minutes with a drone, took some pictures, and left right away. That week in California was raining every single day so it was a terrible time to have a leak.

My problem is with American Home Shield. I called. They asked for the pictures but the guy never sent them. I called them and they never responded.

I've called AHS every single day but there were no updates. I stayed patient for an entire week and a half, and I finally got a response with a rejection because they said that the issue was in the home before I bought it. I thought that's the whole point of a warranty. The inspection did not know about the issue. I filed a report, and I got a response, and it says that Storm Construction said that this issue was a pre-existing condition when I bought the home based on a five-minute inspection with a drone.

I called and I had to pay another $100 for them to come again and see if it's a pre-existing or not. They don't care. The supervisor who I talked to was disrespectful. I'm over this.

I've probably called American Home Shield five times in the 20 years I've lived here. Sometimes it’s difficult to get to talk to them. But every time I call, my problem has been resolved fairly promptly and the work has been good.

I just have a little bad experience with the customer service from American Home Shield. Sometimes, they're so rude when answering questions. Like this time, they made the request to two different contractors. The first one was from Las Vegas. He came but then never called me back. I called but they never answered. Then I called Home Shield and they said they don't have that person on file. I was so confused.

That first contractor called me after Swann came to fix my range. He was so mad because he said we cancelled. I said, "No. They said they don't have you on file. They cancelled it." He said, "No. They said you cancelled it. Why did you cancel it?" So those things are a little bit annoying for me.

However, from my experience, everything was fixed. And with the price, I think American Home Shield is worth it. I recommend it.

I'm a real estate agent so AHS is a product that I'm supposed to sell to people. How can I sell this when this is how I'm treated as an agent. If I sell this to someone and they say it doesn't work, wouldn't it be a problem for me? Absolutely horrible.

I’ve been with AHS for three or four years and my experience is usually not that bad. The only time I've had a problem was when there was a part on backorder. I understand that, but I don't understand it about a faucet. Their price is also reasonable. If I had to go get me a new faucet and have a plumber put it in, it would be two or three times that amount.

I'm appreciative of AHS I would always say that you should get some type of home warranty on your home. Our experience with American Home Shield has been beneficial and good since we've started. This recent experience, I was not satisfied with. But I would still promote AHS though 'cause it is needed.

AHS’s customer service was very good because I've had many other companies and were horrible. I got a very good deal with AHS. I went with them a few months ago. I got $25 a month for the next year so I'm very happy with that. I told my sister to join, and she did but unfortunately she passed away a month ago.

The ones that came out for my dryer is a different story. It was down for three weeks. I knew he motor was gone. The tech thought it was a timing switch. He installed the timing switch which was about a week to get and it still didn't work. He finally ordered a new motor and that took another week. He showed up in a Honda Accord which was very weird because there was no detail on the vehicle. You wouldn't even know it's a company.

I've had AHS for quite a while. They’re good but sometimes the contractors they send out are not the sharpest guys in the shed. The cost is not too bad and I've never had an issue with them coming out fixing anything although when they come out to do the initial diagnosis, sometimes they don't fix the issue right away.

The plumber was great but he doesn’t know if they work on mobile homes. When I took the insurance, they didn't state that they did not but mine is a modular home.

American Home Shield has multiple ways to solve your problem. When I need something, I set it through their app. It's very user-friendly. Earlier this year, the garage door was not coming down. I used that chat feature. Turned out I did not need a technician because he was able to walk me through things. He was very patient. I also had a checkup for the winter to make sure we were all set to go for the heating. It was a great experience. American Home Shield explained everything the way they should have. The price is also reasonable. You have an option to pay monthly or yearly. We choose to do the yearly option and we save going that route. You have the order for someone to come out and it's 125, which is affordable. But it would be nice if that 125 could be deducted because we pay the service provider directly.

They should purchase American Home Shield whenever they get a chance 'cause it's really worth it. I don't have to look for anyone to come and fix my equipment. I just file a claim online or call you guys directly. It's easier. I've had excellent service so far.

I’ve told other people about American Home Shield a lot, but I don’t know, they’re probably scared and don’t wanna pay a monthly thing or might get a ripoff. I talked to my mom into getting it. She’s been able to use them once on their dishwasher to get it fixed.

They also replaced my washing machine ‘cause the drum broke and it was so old they couldn’t fix it. So, they actually got two calls from me this year. And they’ve come out and repaired my dryer a couple times. They’ve been great. I’ve had nothing but good experiences with them.

The technician was a very nice young man. He worked on it, put it back in, but it’s not fixed. The drawer came right off the next day. We called AHS back and he is scheduled to come back again next Wednesday. We were able to get it closed barely, but we were afraid to open it. So, right now, we’re living without a freezer.

The main problem with AHS is we can’t get somebody here quickly. It's also awfully hard to understand the person we're speaking to. Their accent is heavy.

I had someone from EJ's Appliance Repair come out and he told me what the problem was. He said he had to order a part and that he would be back in four days. And he did just that. He was very polite. He asked for permission to go to the bathroom. It was right there. He didn't have to ask. But I had no issues with him. Now, the washer is still broken. But I saw an email on Saturday where now American Home Shield is saying they're gonna give us some money towards a new washer from Lowe's.

They sent someone else who repaired the job that the original technician should have done. He walked me through what should have taken place. I feel very confident that it won't happen again.

American Home Shield listens to my needs and I'm thoroughly satisfied with them. The representative was hard to understand at first, but once I was able to understand her, she went above and beyond to make sure that everything was done okay. I also noticed that even though they charged me the service fee again, they gave me the money back. My agreement is due to end soon, but I'm gonna renew it because of the way they treated me.

80% of their contractors are excellent. A couple of times they’ve taken contractors off their list when I told them my issue wasn’t fixed. If my issue wasn’t fixed, I called again, they sent another contractor, and they didn’t charge me. Sometimes they’ll be nitpicky and make excuses not to cover my issue, so I have to pay more for it. Having been with them for 20 years, I feel that certain things should be more covered. But most of the time, I’m very satisfied.

The guy is very kind, very informative, and extremely truthful. I would love to use them again if I ever had an issue but then I would hate to use them again because I don't wanna have another issue. When we first got the house six years ago, we had AHS, then we stopped a little while, then a year and a half ago started up again.

That's my experience every time I have used them. They come out and do just what they say in that contract. They cover what they say they're going to cover. All of them have done a great job.

As a matter of fact, I told someone about the experiences that I went through and how American Home Shield solved my issue. He did not have American Home Shield, so he then called to get it.

And the second one was our dryer. Our dryer wasn't working properly. It was taking twice as long to dry clothes. He figured it wasn't the heating element. It was the vent pipe that went from the dryer to the outside of the house was full of lint. He had taken that apart and used the blower to blow all the lint out of that pipe. Now, it is working great. That's all they did for us.

The other one was when we first bought the house, we had an AC issue and I called. It wasn't quite as straightforward, but we got it fixed. My experience with AHS has been good.

The first home was fine because I really didn't have to make very many claims. However some of the service providers that they send out have not been the best. In my previous home, the condensation for my HVAC system started leaking inside. The tech added a bunch of charges that he didn't do. When I looked at the invoice I called American Home Shield and told them that he did not do all of these things. They said they would take care of it and they would talk to him but I never found out the results.

For this home, ATL Agile Repair first came out to look at our washer and dryer last November. It was leaking out of nowhere then our dryer was having some error codes that were coming up on the screen. When ATL Agile came out, I don't think he really did much with the dryer.

He turned the washer on but he didn't go through a normal cycle with some clothes. He claimed that he couldn't find anything wrong with it so he closed the claim. Later that evening, we went to do laundry and it started leaking again. We called American Home Shield back and told them this guy didn't fix it. They were going to send him out again but we told them we didn't want him because he didn't find the problem. They sent another company out, which was Appliance All Stars. They found the problem and fixed it.

For the dryer the tech took it apart and changed out some parts. When he put it back together, it was making a really loud noise. He couldn't really figure out what was going on so he put some duct tape on the bottom of the dryer to keep it from vibrating.

Another issue was that the refrigerator was defrosting. The temperature was not consistent. It would freeze for a while but and all the food was not frozen. It’s the same thing on the refrigerator side. The food is getting warm. They were going to send ATL out but after the experience we had with the washer and dryer, we said we didn't want them to come out so they sent another company and that company came out and fixed the problem.

We had some issues with our pool and we had to have them come out and do some work on the pool but it took forever. We didn't even get to use our pool this summer. By the time the pool was ready, it was a week before summer was over and it got too cool to use.

AHS have these service providers that are definitely not top tier. Sometimes I feel like they put a band-aid on the problem and then it'll last for maybe 40 days and after that you have to pay another service fee to have them come out again. Why not fix it right the first time so that we don't have to keep spending that $125 to fix something that should have been fixed right the first time?

Sometimes it's difficult to get the providers on the phone when you need to talk to somebody after it's open. It's also difficult to understand or it's difficult for reps to understand everything that you're trying to say that happened. I find myself having to repeat what the problem is.

Their rates have just kept going up and up that I'm thinking of canceling. I like the service, but it's just too expensive. Other than that, I have no problem. It's a great service.

That afternoon, I found out the guy said the job has been completed when it wasn’t. I called American Home Shield and they said I need to wait for the next day to get a supervisor call. I spoke with escalation who promised me she's gonna call me that Monday morning at 10:00. That didn't happen. I waited for another call. I called back and found out we just needed to wait for escalation or the supervisor to approve it.

I received a phone call or an email on Wednesday. On Monday, I told the lady that if that person is gonna call me, please call me around 12:15 because that's my lunch hour. She said yes. I got a call from a rep at 10:15, not 12:15, saying they couldn't get ahold of me. I emailed back and confirmed that I needed new HVAC people instead of Excellence.

They sent Ultra Heating and Cooling and Refrigeration. I had a really good experience with them. It took about a week for them to finish it. They came in Friday, found out what's wrong with it, and called me back Wednesday to set up that appointment because they got the parts. They fixed it and they were very knowledgeable. Chris, the one who fixed it, he's professional. But when it comes to customer service, he sucks.

American Home Shield has an offer where I can be on the insurance without paying on the first month. That got me. But I would not recommend them right now because I didn’t like the pinpointing on who can or cannot do a job. They should do a little bit better on who can handle or escalate things. It’s not good when customers hear that the customer service can’t do anything. They also need to update the app. It’s giving customers false information and anxiety. Nobody’s in the home. They are gonna take my $125 that I made a payment on. When the tech comes in for the service, it should be live. It should be truthful.

People should probably not go with these warranty services. I see big companies that ride around all the time, heating and air trucks that have been here for 25 years, as respectable companies and I don't know why these warranty companies don't get with someone like that. I just happened to run across American Home Shield when I was on the internet and they had a special going on. I signed up and now, I’m disappointed with them. So far, it's not starting off very good with this company. I hope nothing else breaks down. If I have to file anything, I hope it's a better experience than what I had with the heating and air.

I have called AHS a few times but I have not gotten through. They're still on my list to make contact but I have not been able to reach them at this time. I've been a member with American Home Shield since I owned this house for 30 years. I'm a real estate agent and I've been hearing all these complaints that they never cover anything. Now I get to experience that myself. I just pay and haven't used them. I would tell people not to go with them. I’m not happy.

When I saw the ticket as solved, I wrote a 1-star review for the contractor. Because of that they told me they would cancel the appointment and come to my house later. They said I made a mistake. I tried to contact American Home Shield because it is not acceptable, but they couldn't help me on that point. They told me they couldn't change the ticket status or force the contractor.

I called several times American Home Shield for that and they tried to contact the contractors. They also couldn't contact with contractors. I couldn't contact with the contractor because their phone was not answering. I texted them but they didn't respond to my texts. But seven days after diagnostic, they called me suddenly and told me, "If you are available, we can come and fix your problem." In the end, they fixed the problem but it took one week.

I have issues when I have to call American Home Shield on the phone to set up the claim, so I just did it online. I have been recommending them but after the AC issue, I'm probably a little more concerned. So, I would have some reservations right now. The issue with Giants Plumbing helps with that but being out without the AC for four weeks and not getting any consistent follow-up from American Home Shield was a real problem. The main problem with them is that no one owns the process. After approving a part replacement, it still took 10 days for them to order it, and there was no clear communication on when it would arrive. Every time I called, I got a different representative. Some were knowledgeable but most just followed their script without giving real answers. There’s nothing online about the status of parts or expected timelines, so I had to call repeatedly and even reach out to local distributors to get accurate updates.

I was the one driving the entire process and I had to keep track of everything, chase down information, and coordinate follow-ups because American Home Shield’s system doesn’t provide transparency or accountability. It’s frustrating and confusing, and it’s nothing like the experience I had in the past when they used to manage these issues more proactively.

Everything worked perfectly with American Home Shield this time because the last time I had issues, it took six months to get it resolved. And this time, American Home Shield sent a different contractor to evaluate it, and everything got done within a week. I took the card for Lowe’s, and I just went and bought one myself. I had the money subtracted off the gift card, and it was fine.

Once he left, I found out that the door to the microwave opens and closes with a little clicking sound for the last inch and a half. Whatever everyone has put back, something might have gone in front of those hinges and when they slide in to close, they passed something that they nicked. It doesn't stop the door from closing, but it didn't do that before we had the problem. Then again, they're not responsible for anything. It's nothing major. Everything works fine, but you're not going to get them back to fix it for that. I'm not happy about that.

After Thanksgiving holiday, they contacted me to schedule a time because the part had come in. I wasn’t available on Fridays because I have work and a guy came out on Monday and repaired it. Well, I guess I won't know until the weather gets cold or hot enough to turn on the AC. It’s been cold here in Lubbock, and the heat is working great. But we won’t be able to turn on the AC until it starts warming up.

The dishwasher issue is a totally different thing. The company that came out was horrible. They came out three times and it still continued to leak. Nothing against AHS, just the company itself.

Recently the microwave was not working and the contractor said that I didn't have an over-the-stove microwave. I had to get a second person to come out and prove that it was over-the-stove. I didn't like having to have two different companies come out to have a second opinion. It was not necessary but in the end I got a new microwave.

An installer came and installed a new microwave, but it wasn't the microwave that I had. My impression was they would give me the equivalent to that microwave that I have or better, but I got somewhat of a downgrade. I'm not pleased. I called them to see if I can get a partial refund. If I hadn't called anyone, I wouldn't have gotten this far with it. I waited a lot of time. I was trying to get it done before Thanksgiving. They didn't have it ready until the week after Thanksgiving.

Another pet peeve I have is that I wanna pay for six months or a year in advance and I’m not able to do that. I have to pay month-to-month. Now they charge my credit card every month and that's bad on my credit.

I don't like customer service because I don’t deal with companies overseas. They only go by a script, and issues beyond that script, they can't help. And when I'm trying to speak to someone back in the States, they refuse to transfer. There's no number. There should be some type of resolution department that they can escalate it to. They're insisting on trying to help, but they can't help me. They’re just saying the same thing. But American Home Shield is fine.

I even got the contractor on the phone with them on a three-way call, and he told them, "This lady is not making any upgrades. These are the requirements of the state. That's all she's getting." I said, "Now that you know, what are you gonna do about it?" They're like, "I understand what you're saying. It makes sense, but we just don't do it like that. You have to have the Platinum Plan. I said, "I have the Gold Plan, and this is the wording. I spent my whole career interpreting contracts, so I know what I'm saying."

The lady from AHS said she can talk to their legal." I said, "Please do 'cause that's the direction it's gonna go. Have them call me. I can't go without a water heater forever, so if I pay it, I am gonna sue for the difference, because it's in the contract." As far as that aspect of AHS, that's making me change companies. I can't continue to give my money to a company that's gonna sell me a contract and not adhere to it.

However, the guy from Myers who came out to tune up the heating unit was amazing. He was personable, knowledgeable, and got straight to the job. He explained to me the problem that I was having and didn't try to upsell me or tell me I needed to change this or that. He did his job and told me everything was great. That's all I wanted.

Also, the oven was not working. The company AHS initially gave me was horrible. They didn't return phone calls or my messages. When I called AHS back, they got them on the phone and tried to schedule them to come out yesterday. I told them I wasn't gonna wait that long. I prefer going to another company and waiting for them to come in. I had to switch them out after about two or three days of no response from them. The new company came out yesterday and fixed my oven. The guy was respectable. He told me what was wrong with the range, my microwave, and my dishwasher. He's gonna order the parts and he’ll be back once he receives them.

Another contractor came out and he looked and asked where the old pump was. After I told him the first contractor took it, they ordered a new one and I had to wait. When the new pump arrived, the first contractor came back and installed it. I tried to tell him the drip drain should be three to six feet up, but he would not listen. The other contractor said he would come back and do it. The installers were just awful, but the last installer that they had to come and put in this circulating pump got it up and running.

I was considering letting it go this year. I don't think American Home Shield is the problem. It's that each time I have to have an experience with the contractor, that's the problem. They need to have more oversight over the contractors that they hire.

I called American Home Shield and asked if the fee could be waived. They told me, “No, because it's been 30 days.” I explained to them that, the issue was not properly assessed. I've been in the house for six years and the issue happened at a time and now, it’s happening again. I intentionally requested that Fast Tech not be assigned back to my home because I did not want them to come back out. I did not like them and I was not satisfied with the work they did. I am under the belief that they did not properly assess and diagnosed the issue. They also did not resolve the issue because 45 days later, I'm experiencing the same challenge that I had the first two times that they came out.

The first time I did the claim, I used the conventional way of calling. Fast Tech has been out to my house three times, two times in less than 24 hours for the same issue. The second time I needed someone to come out, I did the claim over the app. I saw that American Home Shield was sending back Fast Tech, which prompted me to call so that I could make it known that I did not want Fast Tech to come back out to my house. They sent Fast Tech out again against my wishes.

The tech only snaked the drain and pipes again. I asked why and I expressed to him that there needs to be more diagnosis and assessment. He said he would have to call American Home Shield because there was more to do. He needs to take a camera down in the pipes. I asked him why he was not doing that. I told him to call American Home Shield right then to let them know that so he could get to resolving the issue. He and I went back and forth. No one called me from American Home Shield to follow up. I called back the other day and spoke with someone. I requested to speak with a supervisor and I was connected with someone else. She said that she would be sending someone out for a second opinion and they should be calling me. To date, I have not received a call from anyone. The contractor that we are supposed to be connecting with to come out for a second opinion has yet to come out.

I would not recommend Fast Tech Plumbing to any other American Home Shield customer or anyone I know. They should not be a vendor because they're providing very temporary solutions to problems that may require a bit more assessment and diagnosis. That is extremely unfair to the customer, especially when I am paying for a premium service from American Home Shield. And then I have to pay 125 bucks each time someone comes out. For me to have to spend $250 for Fast Tech Plumbing to come out twice and for the same issue is very unacceptable. It's beginning to feel a little predatory on both American Home Shield and Fast Tech. I'm paying every month and American Home Shield can't send competent or skilled people out to do the work or they don't care enough to do the work properly the first time.

There was some paperwork sent out previously about the increase in the deductible pay that I was unaware of so that was a bit of a surprise. It used to be $75 per visit and now, it’s $125. But that was on me for missing that. Other than that, I was really appreciative of the technicians. They were super nice and very patient.

I used to always call American Home Shield in the past, but this time I went online. But I don't know if it was a mistake on my part or the technician that he had to come out a second time. The first attempt didn't work, so I called them back for the same fee. They sent out somebody again, and that person was able to do the job. It took them less than 24 hours to send me somebody. Everything was taken care of. My only fear is that the price might skyrocket at the end of the year.

The tech said he needed a part but told me it was ready to use. So I used the machine and it was working. But the machine made a big noise and then it was not working. The machine was working all right until the techs came. Something must have happened and they could not fix it. It was unrepairable.

I told AHS that they couldn’t fix it. I heard that they give or help to get a new if they cannot fix it. But AHS said no because it was overloaded, which it never was. I do my laundry once a week and that’s it. They will not give me a new one and they just refunded me the technician fee. I’ve been an AHS customer for 35 years and I hardly call them. I always praise them because they have always been good. But this time, they will not fix the washer. I was ready to cancel but I will keep it until next year.

We asked Gator what they were going to do about it, and they responded and said they wouldn't do anything because it was a pre-existing condition. The tech could clearly see that it was a pre-existing condition and that the stove was not new, but did what he did anyways and voila we don't have a working stove anymore! We then called American Home shield (numerous times) and after speaking to them on 5 different occasions they proceeded tell us that we were shit out of luck because like I said it was a pre-existing condition. We explained that we knew this, as did the tech that it was pre-existing, but regardless it worked just fine, it was just loose, so there you have it. American Home shield is a horrible company who hires garbage subcontractors to go into people's homes and then when something like this happens, they tell you to pound sand!