American Home Shield Reviews

AHS is good as far as following up. The website is good, too. When you got a problem, you just put it in there and they'll get back to you with the vendor that would be coming out to see you. The handle of the oven busted. I put in the claim for a new handle and that was good. They let me know what was going on. The guy came out here and was very friendly, and he put it on and it was perfect. However, my air conditioner was making noise. They wouldn't repair the noise because it was working, and I didn't like that. There's nothing I can do about it with them.

Back in March, my AC went down. I went through AHS and they sent an AC company. My AC worked for three to four weeks until it went down again. It started making some weird noises. I called to see if AHS could send them again, but they couldn't. Their warranty is only one month for the company. I had to do my claim again a few weeks ago and Doctor Cool came. They've gone already a few times to my house, and every time they go, they always do an amazing job.

My washer is not draining water. So the contractor came and tried to fix it once but it is still doing the same thing. So they ordered another part and we are waiting for that part to come. But the tech was good. He was very communicative. I like American Home Shield a lot. When my oven and my dishwasher weren't working, they fixed them very nicely and quick.

I requested for someone to come check my plumbing. My toilet seemed to be leaking and in the same bathroom, the sink was leaking down in the cabinet part. AHS sent someone out, which was the guy from Rockwell. He fixed the pipes and the toilet and he also put a new faucet on. Everything is fine.

The AC wasn’t cooling and it was freezing from the outside. The gentleman from AAA All Brands Appliances called and asked what the problem was. He was very concerned because he said he could come right away but I wasn’t home. He said he was gonna call me back and redo his schedule so he could come when I was available. Sure enough, he said he could come such and such time, and he did. He had a lot of compassion about what was going on for me and whatever I asked him to do, he did it. So, I was thankful for that. All I needed was Freon and I was all done. He was good.

The faucet in my bathroom was clogged up and I couldn't work it. I couldn't make the shower work. I had tried to disconnect it but it was all stuck. When a tech came in, I didn't think he would be able to do it right away but he did. He changed it out and it’s perfect. This claim was handled wonderfully. American Home Shield is excellent and they do things right away. I had a problem with them the first time I tried to have that faucet taken care of because the plumbing company never showed up and would never call me back. I told American Home Shield this and they called them, too. Apparently, they never called back. That was back in February.

I have a continuous claim for my air conditioning unit. It never got fixed every time the service people came out. One service man put the fan in backwards. When the other guy came because it still wasn't working, he notified me that it was put backwards. The air conditioning unit never got fixed and they're trying to say it was due to the weather. The weather doesn't put the air conditioner fan backwards. I was told the unit had to be replaced but American Home Shield refused to replace it. They said it was due to damage. My experience with American Home Shield has been very poor and I'm not satisfied at all. If they do a project, they should finish it.

They did the scheduling, and it worked for me. Then the contractor came. So it was fantastic. The AHS reps were very fantastic. I’ve had really good feedback from them. I love AHS. When I have a claim, I go on to the AHS website, check what I need, and then it automatically schedules me. They do the scheduling and I don’t have to worry but confirming an appointment.

For my recent claim with AHS, my dishwasher was acting up and I contacted them and they sent out Sears. They were the best I’ve had, so far. They were in contact with me for a couple of days prior, called me first, and then texted me. I would recommend AHS. I've had them for 10 years now. I've only had one incident with AHS where I wasn't satisfied with the folks that they sent. But other than that, I'm satisfied. I wouldn't be with them as long as I had.

Our dishwasher and washing machine weren't working, and the technicians that did the job were nice and good. The washer was fixed, but for the dishwasher, I was told someone will be contacting me about receiving a new one ‘cause they don't make the parts anymore. Someone should have contacted me two weeks ago, but I'm still waiting for them to call me back. Everything was good, though, and I'm satisfied. Overall, having American Home Shield is good if something is broken. It's better than paying a whole price for something.

I was getting some leakage. It was a part of my roof that needed to be looked at, so we called, and they did a fantastic job. The contractor was very thorough and explained everything that they were going to do and why.

I like American Home Shield. The pricing of their service is great. They're very prompt, and they have good professionalism and quality. Likewise, the contractor was professional and quick with their service. AHS is a very good and valuable service to have when you are owner of a home. You’ll never know when you need to replace something.

We put a claim in for our AC that was leaking and a repairman came out and fixed it in five minutes. We've had 2 different issues and both times they've come out within 24 hours and fixed it relatively quickly.

I'm not too fond of American Home Shield’s service. I called to have my central air conditioner looked at because it wasn't working and when the people came out, they said a part was bad. Then, they had to put the refrigerant in it. The warranty only covered $10 of refrigerant and it cost me $475. I will be canceling it because it was absolutely ridiculous that they only paid $10 of refrigerant.

I had a leak coming from my pool and it caused some extensive damage. I did everything about the claim online and it went really smooth. The guy who came out to stop the leak called the restoration people that needed to come out next. He had the restoration people talk to me, and they came out the very next day after he finished.

When my air conditioning unit wasn't working upstairs, the contractor set up a time that worked out with our schedule and got everything taken care of.

The representative was wonderful, and the visit went great. I needed to get my oven and dishwasher replaced. They're so old that they can't repair it so they recommended replacement. American Home Shield is waiting on us to select a dishwasher. On the other hand, we've been waiting for someone to come and look at our air conditioner since May 18th. The technician was scheduled to come out, and he said that he was having car trouble. Nobody has come out at all, and it's been 108 degrees and I have an infant. American Home Shield said that they're working on getting somebody to come out and they've left the place messages, but they are refusing to reassign it to a different company. I would never recommend this even to my worst enemy.

My sister had this big air conditioning problem. She told us that she had American Home Shield and she walked us through the process of calling them and explaining what happened. Techs came out and were able to take care of what would have been a very expensive fix for her for whatever her monthly had been and the deductible for the repair.

I've been with AHS since 2019 and one of the things I really like is I don't have to figure out who to call. They call the appropriate people and I've had very good luck with the contractors that have come. The garbage disposal was leaking and the tech from Plumb Genius knew what to do. He said I need a new disposal and he had multiple replacements in his vehicle, which I thought was amazing. He was an awesome and very nice young man. It was so fast. Also, I filed an air conditioning claim and it took a little while to get a call back once they got the work order. But it's that time of year we've got 100-degree weather and I knew that it would be a little bit slow. I'm very happy with AHS's service and enjoy that they locate the people I need.

The service of AHS has been good. My only complaint was that we scheduled an air conditioner tune-up and evaluation. While the vendor was here doing that, they identified an additional problem with the system that wasn't covered under the tune-up. When I went to schedule the next ticket to take care of that, American Home Shield didn't have the same vendor contracted for that type of service. A completely new vendor has to come out and redo the evaluation and perform the service that way.

I like AHS, so far. I've been able to use it and had no issues. Anything that's come up has been solved. I'm happy. It's worked for me, so far. Dunks Pool Mart did great when they came out for my claim. They fixed it right away.

In the earlier years, American Home Shield's customer service was terrible. We had one time a few years ago where we had to be reimbursed and it was quite a bit of money. It took months to get a response and they hung up on me. They put me on hold for an hour. But this last year or so has been great. The vendors that have been sent have been professional, timely, and knowledgeable. American Home Shield has also been working really quickly on their responses. I've been doing all my requests online and that has worked really well. American Home Shield also improved on their communication such as follow-up emails. It's great that they have heard the feedback that there are so many dissatisfied customers. We're seeing a lot of effort being made to improve that and that says a lot.

One of the AC units was not cooling properly. I sent in a claim online. Eventually, I got a schedule with a company, and they set up a specific date and time. The technician arrived on the specific date and time. He was very professional, friendly, and knowledgeable. Every question I had, he was able to answer. Before he was about to do the job, he told me about the issue and he explained to me everything about what was the cause and what was required to fix the issue. So far, everything is working fine.

American Home Shield replaced the dishwasher and a part in a microwave. They also did Freon in the air conditioner. Then here in Florida, they changed capacitors in the air conditioner almost every summer. The young lady that came out was efficient and wonderful. She was detailed in her work. She was also funny. She came with her own can of bug spray because she knew she had to get in the attic. It was just the funniest thing. She was doing the best she could do. If I could get her all the time to come do something around my house, I would love it.

Everything with American Home Shield has been good so far. I just had somebody come out and check out my air conditioner. They solved the problem. When I need AHS, they respond pretty quickly, and they normally take care of the problem.

American Home Shield seems to respond very quickly. Their integrity has been good. They say they're gonna cover something, and they have. A plumber recently came out very quickly and did a very nice job. We had him out twice. Once, the water heater was leaking, and he had to replace a pipe. Another claim was for a faucet that was leaking, and he had to replace something as well.

Whenever I call American Home Shield, their contractor comes out and do what they need to do. When I had a busted water pipe inside my home, the plumber gave me excellent customer service. He fixed the leak.

American Home Shield was a good deal with what they cover. So far, we've had good luck with it. I've had them on another house then I decided to get them on my new home. My wife then added her three properties. Even though you pay the monthly fee and the $75, sometimes it's paid off. It's been an advantage to some degree. A couple of the contractors lately screwed up. But the jobs are getting done. It just takes some time and frustration with a couple of them.

The compressor is gone. It took a couple days for the air conditioning people to respond. But it was referred right away. However, I've been waiting for three weeks for the parts to come in to fix my air conditioning. I'm not very happy about that. Other than that, it's nice to not have to come up with all that money when something goes wrong. I've recommended American Home Shield to a lot of people.

I'm liking American Home Shield. We just had a gas issue and the process was seamless. I opened a service request and they sent a technician. The technician came in and checked what was wrong. He worked in the back end with American Home Shield and ordered the parts. The parts arrived and he came in and fixed them. It's a hassle-free experience for me having a home warranty.

My icemaker was broken. I requested for a repair service online and the website was easy to use. Then they sent me an email letting me know who the service provider was gonna be. The tech was very knowledgeable. He explained to me everything and why it wasn't repairable. He was really good. He was prompt and very professional.

I never, ever do this, but I have had such a bad experience, I feel the need to. I had my water heater go out so I contacted AHS to service it. The unit was old and the part that went bad was no longer made, so the unit had to be replaced. The contractor hired came quickly and that's where the good experiences ended...

The biggest benefit of having a home warranty is knowing that if something breaks down, we can get it fixed. That gives me peace of mind. We just have to pay the deductible and maybe something extra for something that's not covered. They have relatively good customer service and they usually take care of my needs quickly. American Home Shield has reliable people and they pretty much come on time.

Our air conditioning unit wasn't working. We weren't sure what was going on, so I reached out to American Home Shield. The people who came tested out different things, and determined it was a thermostat. We bought a replacement thermostat. It was a good experience.

The hot water heater went out and Stewart Plumbing came out and replaced it. They located the hot water heater that matched up and told us that we needed a new pan underneath the hot water heater. They brought a new pan and put it under it. We paid extra for that but they installed everything and had it all done in less than a week. A friend asked yesterday about American Home Shield and we told them it's a great deal. You're paying for your repairs on a monthly basis instead of all at once. And it's a great thing. The only downside is sometimes they're a little slow getting everything done. They did the hot water heater in a week. We've had other appliances go out and by the time they do their troubleshooting, get back with AHS, and they get back and tell the contractor what they want done, it takes too long sometimes. We had an air conditioning go out last summer and it was two weeks before they got it going. But they did get it going.

The plan I had turned out to be really bad so I went searching. I went online and said I was looking for homeowner insurance. I got a quote from American Home Shield and they had fair pricing. It was right in line with how much I was paying the other company. The sign-up was pretty easy. The only thing that I was concerned about was my air conditioner system. They informed me that they cover it. I know someone else who has American Home Shield. When I asked them about it, they told me it's a good company. Also, American Home Shield sounds like they’re gonna cover what I want to use them for. I will be calling soon because my air conditioner is broken. They seem reasonable.

The contractor did a good job on the roof that was leaking. It took them a while to come out because the weather was bad.

One of my plugs went out. That claim went smooth. The tech resolved it. It was quick and easy. American Home Shield saved a lot of time.

American Home Shield is fast and efficient. They have all the answers to your questions. They tell you about their products and services, which is key. I'm very pleased. Recently, my garbage disposal wasn't working. The water was not going around so the plumber replaced it. He was very thorough.

The compressor went out on the air conditioning unit. American Home Shield would not give me the money to buy it upfront. I had to buy it, then they will reimburse me. But they will not reimburse me the whole amount. They just reimburse me what they want to reimburse me. If I was to let Express fix it, it was $2,600 out of my pocket. I didn't know that I was gonna have to pay for the people to vacuum down the freon and it was $300 a pound. What is the sense of me having a warranty if I gotta pay $2,600 out of my pocket for the company that they sent out to fix it? After this situation, I don't know if I'm gonna continue. I have some bad experiences with them. I also had a claim on my refrigerator that took about five months.

I filed a claim for my dryer online and they were very helpful after I got to the site. I received the ID and the name of the person from Ms. Appliance Service coming out. They were knowledgeable of what they were doing.

American Home Shield is excellent. I’m glad I stayed with them. They’ve been very helpful and it doesn’t take them time to send a technician to fix my problem. Recently, they sent someone out for the AC that went out. It worked for a week then it stopped working. They sent another tech and now, it's working perfectly. For the microwave, I'm waiting on a part for it. But they keep me informed of the progress as to when they’re gonna get the part so a technician can come back out and fix the microwave.

I sent in a claim online for the ice maker and right away, I’ve got them to email me back, saying there’s gonna be a service person to come out. The first service person came out and my husband told them not to park on the driveway because my granddaughter was outside. The guy left and said, “Okay. No, I’m not gonna service you guys.” So then, AHS rescheduled somebody else the same day. I called that person right away and they came out two days later. I’ve been happy with them. They’re amazing. They get on it right away. I haven't had any issues with this company.

We had a leak underneath the slab three years ago. American Home Shield sent out A-1 Plumbing and they were disastrous. But when we had a plumbing claim recently, it went great. The company that came out was very professional and nice. They cleaned everything. They ended up replacing the toilet and everything was great. I've been mostly satisfied with American Home Shield. The large majority of the time, I agree with their assessment, and they send out qualified, trained, and professional people.

The contractor who came for my oven and my water dispenser on my refrigerator that weren't working was very professional. The person that called me to schedule the follow up appointment because of the ordered apart was very pleasant and easy to talk to.

I have a couple of appliance issues with my refrigerator and my AC. Now, they've been fixed. AHS is really timely and they communicate well. Techs show up when they're supposed to. I wouldn't change a thing about the experience. My service with AHS is good and I'll probably renew my warranty.

I've used AHS many times. Recently, I had a leak in my toilet and they came and fixed it.

I've had some services recently and AHS has been very good with me. The drainage was full of water and it got into my ceiling. I had to replace my whole ceiling and my floors 'cause the AC was leaking. The AC guys that they sent took the water out and unclogged the pipes. Recently, they came and did a checkup because I thought my AC was not working. They told me that I needed to change my filters. They also taught me how to be a homeowner. The customer service of AHS has been awesome, prompt and polite.

My pool pump broke and I called American Home Shield. They contacted A.V. Hawaiian and they came out within 48 hours. They fixed the pump in an hour or two and it's been working since.

The water was backing up in the dishwasher. But the person that took my claim wrote it wrong. When I called American Home Shield, my initial call to them was a leaky faucet in the kitchen and water backing up in the dishwasher. But I was told that on the ticket, the guy put down about a dishwasher and garbage disposal. So I called the day before yesterday and I spoke to a young lady and she was telling me that it was not in the system for a faucet and that they never received the findings from Metropolitan Plumbing. So she told me to call Metropolitan Plumbing and have them to submit their findings.

The toilet was blocked. I filed the claim on the app and then I got an email saying the name of the contractor and that they would contact me. If not, then I needed to contact them. I wound up getting a text telling me to contact them. I contacted them to get an appointment and they fixed it.

5/23/22 5/23/21 6/2020. I summitted a claim because my AC wasn't working properly. After each request the contractors assured me it was fixed. Since June of 2020 I've been paying American Home Shield Contractors for Freon to refill my AC unit only for it to leak out within 12 months. I've asked AHS reps could they send a contractor out after the job is finish to check the Freon levels to make sure it's not leaking. They told me no it has to be broken. Over the last 2 years alone I've spent over 1k in Freon for a leak that was never repaired. AHS has offer me no compensation for their contractors failing to fix the problem. Not even the $10 off per pound offered by the company because it's over 200$. I made this same request 2020 and 2021 and and the total was over 200$ both times now all of a sudden it's changed. They only guarantee the repairs for 3 months which it takes over 3 months for the Freon to leak out.

The first time Crispy Air came, the techs did something and the air conditioner ran for a couple days. I told them that the motor was going out but they didn't change it. So, a couple of days later, the air broke down and we were without air for a week with a one-year-old, a three-year-old, and a seven-year-old. And my mom's an elder. We tried to explain to Crispy Air when we called and told them to please send somebody back out here. They said it was a Friday and a holiday weekend. They couldn’t come out and could be out Tuesday.

I had a concern with my A/C unit and decided to utilize my home warranty rather than contact my regular A/C company. I waited a week for an appointment with their vendor, Air Doctor A/C & Heating, despite having my own preferred company. The technician didn't really seem bothered by my concerns, but did let me know I needed insulation and the system was overcharged, so he needed to take refrigerant off the system. While this sounded strange to me as my A/C had its 6-month check less than 3 months prior, I agreed. A huge mistake.

We called American Home Shield about a secondary air conditioning unit that went out. What the contractor said the problem was was a faulty breaker. We're still waiting for the electrical company to come and replace the breaker to fix the problem.

I requested for AC service to make sure that it's gonna be working properly come spring or when the weather gets hot. The technician cleaned it up, and it's working fine. He was a very nice young man and he did his best to do whatever needed to be done. The follow-up was good. He was very pleasant. He was efficient and he explained what he was doing. I was very satisfied.

The washing machine was unbalanced. And every time it spins, it would throw the washing machine off. So, they just came in, put in a new computer board and put a new balancer. American Home Shield was were able to cover the repairs that were needed. And they cover a lot more.

My well pump had gone out. Initially, I contacted American Home Shield through the internet and they called rather quickly. Two hours later, the contractor contacted me. When the techs came out, there was lightning so it wasn't safe. They came back the next day and fixed everything. All the parts were available. Overall, American Home Shield was very good and professional.

Sewage was coming up. The contractor came out and looked at it. It ended up being an outdoor drain. We ended up having to use MSD to come out and fix it. Which luckily, I called them as well for the outdoor claim part of it, and they fixed it. American Home Shield is very useful. And so far, it has worked for us. They have great customer service. We have told everybody about them. Everybody should have it, especially with the older home with older appliances. It really is a benefit to have. I'd rather pay monthly for something than pay for a bunch of stuff to go wrong all at once. You cannot have too much insurance.

American Home Shield delivers what they promise. My AC had gone wrong and they ended up replacing it. They're fantastic to work with. I warranty for my other properties with them too. They did some work last year when a blower motor went out and they ended up replacing it.

The service guy that fixed my washing machine and dryer was fine. The issue I'm having now is that I'm still waiting on them to send someone to fix my refrigerator. And my food is messing up in my refrigerator. I've called them a couple of times and they still say that it's pending 'cause they don't have anybody to send out.

American Home Shield is easy to work with. They haven’t turned down a claim yet. Filing a claim is super easy. You can call in or you can log into it online. It's a couple of clicks online and the calling thing is all automated too. I could say, “My AC is broken,” and then they send me a text message about 10 minutes later saying they got it scheduled. The technicians generally do good work. American Home Shield sent out a bad technician. But that has been resolved. They sent out a better one and fixed the problem. I'm extremely happy with American Home Shield.

On the first visit that I got from Efficiency Experts for the fan that was not working, the guy wasn't professional. He was very blunt and there was no feedback. He left a part outside the unit and we didn't know what it was. AHS got me a second visit and I got a more professional guy. He fixed it the same day. He was friendly and answered my questions. AHS help us out. The coverage is good as well as the customer service that they have. They fix everything quick. The only thing is they keep sending me different types of companies.

American Home Shield has been horrible. When I had a claim dealing with electrical work, the contractor didn't want to do the work. They told American Home Shield it was some type of wear and tear issue so they got out of doing the work, but they could bill for that 100 service fee. I also had someone come out to deal with a built-in microwave. It took them three months to get that resolved.

They're responsive and they communicate well. Their customer support is good. Sometimes, the process takes a week. But sometimes, they just gotta wait for parts. I did a claim for the dryer and the technician that came out was good. He tried to repair it three times. He got parts three times and tore it apart but it just would not work. It was one of those things that weren't repairable. So I bought a new dryer and American Home Shield is supposed to refund it. I’ve turned in my receipt and the refund is supposed to be in progress.

The drain pipe was clogged. It was moved so it was pointing upwards and it didn't drain. The outer unit was getting shut off because of that. That was happening for about two days. I immediately submitted a request to American Home Shield and techs came out very quickly. They were great and super professional. They explained everything to me in good detail and showed me exactly what they did to fix it. The work took a couple of hours. It worked before they left. Having American Home Shield, I have peace of mind. It's very hot here in Austin so it's nice knowing that I could just call someone and not have to worry about finding or spending a lot of money.

I used American Home Shield for the replacement of a hot water heater. I still had to pay some out of pocket, but it was nice to have. I called and made the claim. But every time I'm calling in a claim, I get people who don't understand English. So you're calling, getting feedback and you can understand me fine, but I have a hard time making the claim every time. I had to speak to five people. I said my water heater was pouring water out of the side of the water heater and I have a bucket catching it. The rep could never understand what the water heater was. It was very frustrating. Then they finally got a manager on who could understand me a little bit better and got a plumber out there.

The upstairs air conditioning hasn't worked since we got in there. One guy showed up but he didn't have an extension ladder to get on the roof. He said he would send someone else out. I told someone twice to bring a ladder. Somebody finally brought a ladder. They got up there and what they saw was something only an electrician can take care of. The electrician came out. I spoke to somebody on the phone before they sent him out and I told them to make sure he brings a ladder. That didn't happen. He fixed a couple of things around the house, but he didn't get up and fix the most important issue. I haven't heard back from anybody since.

Fire & Ice Heating came out recently for the AC, which was blowing hot air and wasn’t cooling. They were very professional. They made sure they wiped their shoes off before they entered the house. I'm very pleased with AHS's service and the professionalism that everyone displayed.

I wasn't able to be home when the contractor came for the AC. But my wife was home and there was a miscommunication with the contractor. My wife called me. So I explained to the tech. He said that I needed something replaced. So they were gonna go through American Home Shield to approve it. When I got home, my downstairs AC wasn't working and it was the AC upstairs that the person was supposed to be there for. I called the contractor and spoke to the customer service person. They connected me with the tech that came out. He said he didn't touch the downstairs. He said it was just coincidence. But what he did was turn off my downstairs unit while he was working and forgot to turn it back on. I figured that out by myself.

The good thing about American Home Shield is what is covered is actually covered. Versus you call in and the appliance or whatever is down and they say, “Oh, this certain part can't be covered. You'd have to pay.“ Also, the contractor is so good. Like just the recent one that came in, they got your heads up for our call, and we called in and they got us in. It would have been a tragedy had we not had AC at the kind of temperatures we normally have in Pasco. So, that was good to have. And they’re friendly and good people that know their stuff.

Everything’s good. The webpage is efficient enough. Just fill it out, and somebody will contact you at a good time, alerting them that you need service. Recently, I had to get a new spring because it broke. I ended up going to American Home Shield and see if they would cover the garage door. Their contractor came out and put a brand new spring on it. The garage door is working fine now. However, I still haven’t heard about the free AC check and it's been a week or two.

The air conditioner was no longer cooling. I called American Home Shield's number and talked with their automated system. The contractor diagnosed the problem and told us what needed to be done. Then they replaced the parts that were broken. It turned out good. But when I had an issue with the dryer, I was told it was not included in my policy. I reviewed my policy after I was told that and confirmed what I was told. I was surprised because I thought all appliances were covered, but that one was not. So that was disappointing.

I had an air conditioning unit that was not functioning. Techs came out and they told me that since it has an old type of Freon in it, it needed to be replaced. They also told me that it's not repairable. American Home Shield advertised that if something's broken, they'll replace it. But that is not true. Looking at my contract, it says that they'll pay up to $1,500 for a new air conditioning unit. The out-of-pocket is $3,000. I called the contractor and what they're covering is about $673 in my lifetime. They were telling me that the air conditioning unit that they're going to purchase for me is $583. I don't understand how it can possibly cost $3,000 to install a $586 air conditioning. Where in the world you could possibly purchase such a thing? They really couldn't give me a breakdown of the out-of-pocket.

American Home Shield is vanilla when it comes to this kind of stuff. Their service portal window works fine. I fill out a ticket online and they contact the repair service., who comes out and fixes it. AHS is for larger appliances in the house, like the air conditioning. Just peace of mind. They're doing their jobs. The only concern I had is when I went to cancel the policy for my Austin house. AHS gave me some grief about not returning the yearly amount I had paid them. That was poison being as I was going to pick up a warranty here. It used to be 800 for a year. I used five months of that and asked them to give me my money back for the rest but they wouldn't. But ever since, I've gone to month to month billing, so that's not a concern.

Our air conditioner keeps flipping the breaker. It's not operating. Frog Pro came two days after I put in the request. The guy was there for less than five minutes. He didn’t touch it. He asked me to flip the breaker and try turning it on, and it flipped back. He said, “Yeah, it flipped the breaker. You probably need a new compressor or need to replace. I’ll have the office get back to you.” But I never heard from them again.

My experience with AHS has been fine. Sears assessed my appliance. The first time they came, they weren't able to fix it and they had to order parts. It was a total of a week waiting for the parts and then the appointment for them to come out.

I had a claim for the air conditioner wasn't working and AHS was right on the ball. The tech from Air On Demand came out within two days. Then, he got the parts in, came back, and installed it on a holiday. He had the unit back up and running on a holiday, which was impressive, and had the repairs taken care of in less than a week, which is pretty good with all the materials today running behind.

I've dealt with American Home Shield when we were renters. It wasn't great of an experience, but it has been different since being on the homeowner’s side. Recently, the top of the freezer stopped freezing. The contractor came out on Memorial Day, which I was surprised, but he was very communicative and fast. It was the quickest claim that I've had thus far, and it went smoothly.

The latest guy that came out was for my AC. I have a split unit AC and he didn’t know anything about split units though. I guess it was my fault because I didn't say split unit. He just cleaned out the line because it was leaking in the house, and it was because it was clogged. Also, I was pissed off because the guy couldn't get here on time. I work from home and the person texted me, and he was like, “I’ll be there at 10:00 am.” I told my boss, “I might have to get off the phone for a little while because the guy is coming to fix my AC.” But then he wasn’t here until 10:45. Other than that, I like having my American Home Shield warranty because of the fact that if I do need anything, I can have somebody out here. I rather pay $100 and get a professional to come out as opposed to paying about $300 for someone to come out.

The dishwasher would start then the cycle wouldn't continue because the auto light would flash. We did one of those video chats with the contractor, 1st Choice, and they are able to see and they took some pictures. The technician who came by was top-tier and he did a really good job. I asked him what happened and why it happened. He explained everything to me. The dishwasher was repaired and everything works. I was very satisfied. I've had American Home Shield for a while and I'm happy with it. If you have an older house and the appliances are older, I would generally recommend it.

I turned on my air conditioner and it turned on, but it was blowing warm air. That's a pretty old unit. So, I feared the worst. The tech came out and it turned out it was just a wire that had been disconnected on the outside of the unit outside the home. He just reconnected it and he was on his way. He was great. This was the first time I've used American Home Shield and everything was great.

American Home Shield replaced our washing machine. But I wasn't satisfied with the people who were supposed to change out the washing machine. They were not able to accomplish that. We've got a busted washer upstairs on the second floor and a brand-new washer in the garage They did not remove the one that was broken because they were afraid to disconnect the connection to the water supply. As a result, American Home Shield contacted McAtee and McAtee sent somebody out that took care of that problem. The tech took the old water hoses off and connected new ones. McAtee was really good. We couldn't get anybody to take the old washing machine out and put the new washing machine in. I had to contact someone who's supposed to be coming tomorrow to hook it up but it's going to be at my own expense and it's going to cost me $200.

So far, American Home Shield has been terrific. I had two needs to call them. I called them in the afternoon. They had people here the next day and the people that they sent took care of everything in less than an hour. The only thing that we needed to correct was to replace a GFCI outlet that controlled the bank of outlets, which when he came in, he diagnosed it quickly and fixed it. I'm very happy with AHS.

My most recent experience was for a leak in the dishwasher that North MS Appliance Repair came out for and it worked real well. The guy was very competent in what he did, made a decision quickly, and got back when he had what he needed. We had to buy a part that AHS did not cover, which was the insulation that had turned moldy. But over 30 years with AHS and the one big problem is a problem every time. If they require us to get a contractor because they cannot find one, they never pay the claims. They always find an excuse, even though we go back and show them where we got authorization.

I called American Home Shield for a leaking pipe, and the experience went very well. That's why I continue to renew my membership with them. The technicians are very nice and prompt. When I have an issue, I don't have to go searching for a company. I just call American Home Shield and they take care of it. I was also able to work it out with them last year on their price.

I've had no problem with AHS since I had them except that the price went up a little bit. It was $75 or $80 but now, it's $100. Other than that, as long as they know what they're doing, I've got no problem with them. A recent claim I had was for the AC and Extreme Heating & Air came out. The tech knew what he was doing and he went right to the problem after I told him what it was.

I called American Home Shield and they provided me with a service. The toilet wasn’t flushing correctly, and the other one in my house was making a noise. The plumber had to change the pump. On the other one, it was also the sink. Underneath the sink needed to be replaced. They were very good and knew what they were doing.

On a Thursday, my air conditioner and furnace went down. Then on Sunday, my hot water heater started leaking. I called American Home Shield. The guy that was on the hot water heater was there Monday. He said I needed a new one, which I'm still waiting for. On Tuesday, the man came out for air conditioner and furnace and they said I just needed a fuse in there. So they fixed that right away.

My AC wasn't cooling. The initial thought was not the issue and they have to do a couple of different troubleshootings to find the correct diagnosis. It was determined that I had a faulty compressor and it required part ordering. The issue will be fixed tomorrow.

AHS is very prompt. Everything's been wonderful, so far. Every time I've called or had an issue, their contractor was out the very next day. D & D Lock was wonderful. David came in, took care of things, and was in and out quickly. I tried to do a claim on our air conditioner. The coil was freezing up. I called in and AHS sent down an air conditioning company. We had turned it off through the whole night so that the coil thawed down. When we turned it back on, everything was working fine so they couldn't duplicate the problem.

A contractor came for the capacitor was bad in the AC. They had the part in the truck. They were great.

I had rekeying done and that part was nice. But there was a part that I was very disappointed with. I called for another service with the oven and I was not pleased at all. I tried to wipe it out and I got shocked two times because it was open. There was a hole up there where a lightbulb is supposed to be. I called and asked them if they could come and help us take it out. But the woman told me all they could do was replace it and if I wanted it to be removed because I don't want it anymore, it was not their problem.

I like that with AHS, you don't have to worry about getting something fixed when it's broken. The problem is when I call in, most of the people don't speak English. They're very hard, for me, to understand. I've used them twice. The first time was terrible, but this time was very good. My ice maker was freezing up. The techs that came out were great.

The amazing thing is when I put in a service request, it was super fast. The contractor was there that day. I was stunned by how cool that was. The first time was simple. I just go on there and click “request service.” And there's a little drop-down list of which items I might need, and what's going on, just a couple of words, or a sentence or two and boom, send it. And when I had to contact American Home Shield because it was still acting up, I used their chat service. There was a chat person there that walked me through the steps and, “No, we're gonna send out another person to check it out and make a recommendation on what needs to be done.”

American Home Shield has been helpful. I currently have a claim going on right now. The sink was leaking from both sides. The guy who came fixed one side, and then he couldn’t find the leak on the other side. It was leaking later that night when I was cooking dinner. So, they’re supposed to come back today. They gave me a window between 12:00 and 5:00.

My experience with AHS has been seamless in the sense that I'm able to get in contact doing the requests online and then the contractor contacts me with their availability and what time that they would be responding. At that point, the company is identifying what's covered and what's not covered based on the issue with the appliance. My dryer wasn’t working and I filed a claim through the website. They sent a notification of the date and time that the contractor would be here. The tech from Sanders Appliance and Repair came out and he was great.

I had some work done on my AC unit. It was throwing out lukewarm air. American Home Shield's rep was informative. She took the information and was thorough. AHS gave me the contractor's name. I googled them. I had to look up their reviews to make sure the reviews were okay. Because here lately, AHS has been giving bottom-of-the-line vendors, which I'm not happy with.

We love American Home Shield. They have done everything we needed them to do. My refrigerator and dishwasher got fixed, and my stove got replaced. They also covered the cost of my roof leaks so that I could get my roof replaced. Our last home warranty company always picked contractors that had F ratings on the Better Business Bureau but the contractors American Home Shield has sent out have been fabulous. My roofing guy was phenomenal. They replaced our whole roof in six hours and it's not a little house. They did a pristine job.

I had used American Home Shield in the past when we moved to the new house. We were looking for a warranty for the whole house and got a call. It seemed like a good offer from another organization. But after two years with them, we were not satisfied with anything. They didn't cover anything in the house. So, we went looking again and decided that the experience with AHS was very good and we liked what happened there. So, we went back and joined again.

I had a recent claim to American Home Shield where they sent Brick Street Plumbing. There were a few hiccups but in the end, it went well. They fixed a garbage disposal problem. It was not functioning properly and they replaced it. What I don't like about AHS is it takes time to assign the contractor for which you have to call but the overall experience was good. I need to follow up with the contractor a couple of times to set up the appointment, but after about three days, I was able to get hold of him. American Home Shield is way better than Choice. I had a year with Choice. AHS always tries to diagnose the problem first and try to fix the things instead of giving any wrong commitment to the customer. I had two occurrences where the techs fixed my issues in a single visit. So, that's the good thing about them.

I have a Samsung convection oven and when I tried to start the upper level only, the temperature would climb but it would give an error code. It would never get passed 200-something. A guy came out and looked at it. He was professional but he was having some family issues, so I was trying to be wary of that. He said that if the issue was the heating element, the oven would not heat at all. I told him, "I've tried it more than 10 times and I disagree with you." He checked it again and the next time he came out, he said, "Can you go ahead and start? Turn the oven on so it's already preheated when I get there so we can play with it from there instead of waiting." It turned out to be the heating element and I ended up getting a new one. The only weird thing was the tech never gave me a receipt as everybody else does. Other than that, everything is fine.

The issue was a leak in our ceiling, in our actual laundry room. I called and put in the claim for someone to come out. That's how I normally do if I put in a claim for American Home Shield. It's always easy. They right away sent the email to me, let me know that they assigned it. The email came out within 10 minutes after the call telling me who would come out. The gentleman contacted us, just to confirm the appointment that they had. Very professional. And they told me that they would call me when they were 30 minutes within the scope, and they were here. The tech showed my husband that the grout is what is causing the leakage. Where the bathroom was, there are holes in the grout that caused the leakage. It's just normal wear and tear.

It's easy to use the portal. I just do it online, and American Home Shield has been pretty prompt. I've had a couple of repairs done, and the only time there was a delay was when they had to wait for a part. When our toilet was making noises, the plumber came and said he didn't see anything wrong with it. He said, “If you hear it again, come let me know. We'll just replace the pieces inside.” After he left, the issue kept happening more often. He came back and replaced all the pieces, and I haven't heard the noise since. He was very good.

I reported an AC claim on a Friday and a contractor came out that Monday. They were excellent.

There was a clog in my dishwasher, so it wasn't draining. I called American Home Shield and asked them if they could send someone out. They told me what the company was over the phone. They set the appointment right there and then. Then I got a call a day later from them. They said who they are and what day they'd be coming. They were phenomenal. They did their job well. I just renewed my contract 'cause I have quite a few appliances in here and American Home Shield covers quite a bit for the price. The $75 deposit that you have to do is the best. They'll send someone out immediately, and they solve the problem.

I love American Home Shield's service, so far. They've been great, and the benefit of having them is a lot. I spend a lot less than having to do it by myself, ‘cause I don't know what I'm doing. It's also really easy to submit a claim. I can either call AHS on the phone or go online and submit a ticket. All of the technicians have been awesome too. Recently, I had a leak inside the walls on one of my guest bathtubs. The techs weren't able to resolve the problem right away because, initially, they thought it was a pipe, but it was actually a valve. They came back and fixed it a couple of days later. A week later, they patched the holes and did everything really quickly.

I'm satisfied with what was accomplished from my call. One thing, though, was the contractor that was initially called for my account was located in Placerville, which is a significant distance from where I live. But what I liked about American Home Shield is that I called back and requested another company be provided because they could not satisfy the call for two weeks from the time I requested the service. It was an air conditioning claim and hot weather was coming, it was kind of important to get it addressed as soon as possible. To the company's credit, the gentleman who helped me found another vendor. I was very happy with that in a shorter period of time. AMHSI serviced my AC and the gentleman who came out was very professional. He was here on time and got the problem resolved in a very timely manner. I haven't had to request service on any of my appliances but I hope that I would get good service when I need that type of support.

The air conditioner wasn't working right and it took a while to get somebody assigned to come out. But once Patriot Plumbing, Heating & AC came out, it was fine. They were real nice and helpful. All we had to do was add Freon and that was pretty easy.

Submitting a claim is pretty easy when I do it online. If I could pick my own people to work on it, that would be good. Also, the price keeps going up every couple of years. Other than that, AHS is reliable. I used it the other day when the AC was clogged up. A-US Air Conditioning of Texas came out and they were good.

American Home Shield did a good job. I got a benefit through them for changing out the locks. The technician was very good. He was very friendly, professional and fast. AHS made it easy to file a claim, too.

American Home Shield's customer support has been great. I've been with them several different times in different homes. They've been very professional and timely, and they've always answered all my questions. Appliance Professionals has been out a couple of times. They came out for my dishwasher and twice for my refrigerator, and I actually had the same technician. He was great.

The AC went out and they came in. The contractor said it needed Freon. So they put some Freon in my AC. So far, everything's good.

I can rely on American Home Shield to get things fixed that I can't fix. When I put a claim in for my attic fan, a contractor called me immediately after I got the claim in to make an appointment. They came out there that day. The guy worked in the rain and everything was done in an hour. He put it back at the right temperature for it to come on at 90 degrees. It hasn’t been 90 degrees for it to come on. He tested it. I also just got my AC unit repaired. American Home Shield gave me a new compressor and a new condenser. Although there was out-of-pocket cost, it wasn't as much as I thought it was going to be. I was happy about that.

I'm mad because I have a ventilation problem that's going on in my house. Up on in my house is covered with plastic, and they want me to go up on there and cut the plastic, so they can call somebody to come and fix it. That's not my job. If I'm paying American Home Shield 70 something dollars a month to ensure everything that I got is insured, it should be their responsibility to find somebody to cut that plastic and find out what's going on with my ventilation problem. But they're not finding anybody to fix my ventilation. I'm wasting money.

I had a leak in the faucet in my bathroom sink. The service that I had prior did not do a good job. I called American Home Shield and the person I spoke with was very good and pleasant. I asked them not to send back the same person I had before. The second tech that came fixed the issue for me and even found another problem that I got to call back and get another order placed for it. I didn't have to pay a second time for the service.

The tech from Greenway Heating and Cooling said that they couldn't fix my issue because a part was stolen. I had issues with my furnace and when a company came out to look at it and do whatever it was they were doing, they stole a part to the central air unit. He showed me where it was cut from and I was so upset. He said that his company couldn't fix that and that I will have to get a whole new unit, which wouldn't be covered under that warranty. He was really nice, though, and I like the service.

The claims process was pretty simple. Everything was online. The contractor was professional and accommodated my schedule. The issue was resolved. I've had other claims with AHS before and I've had to come out of pocket both times. The repair was not covered. The way the contracts have been written, it doesn't appear that my items were covered and they should have been. But everyone was polite.

I had the dishwasher delivered to my house. Two guys went in to remove the other one to install the new one and they said they could not do it because the water line would have to be changed. They weren't allowed to do it because it would cause a leak if they used the old water line as the seal would be no good. The Hays Appliance guy came the next day and said they could fix that with no trouble. He knew exactly what he was doing and had it all done and hooked back up in an hour. His wife stayed right on top of things and she was very cordial. She was really good about telling me when they were coming and arriving exactly at the right time. I was very happy with them. I recommend AHS. I've had a good experience with them.

I was having trouble with a washer and I called American Home Shield. They sent out Calvary, and they were very good. The spin cycle was not working. It would keep repeating the cycle. The tech ordered the part, and it was pretty quick. He came back within a few days. He was very friendly. He would call and say, “I'll be there at a certain time," and he was on time. So far, so good. I've never had any problem with AHS. The very first time that I called them was regarding a refrigerator, and it didn't get fixed correctly, but then they sent me another technician, and it got fixed. It's been working very well ever since.

The water heater had a crack in the shell. American Home Shield sent somebody out. They were second to none. It was a great experience.

I’ve used American Home Shield’s service several times, and I like it. Sometimes the wait on the service people can be a bit much but so far, we're doing good. We had a claim on our spa, and the tech said the motor went out. It took a couple of weeks by the time he came and figured out what the problem was. Once he figured out what it was, it didn't take long to get it in.

I like that American Home Shield is responsive and I like the services that they offer. But when we have something that's a service, we don't consistently get the same type of quality on the service people. We had some AC work done and the guy from Grace Heat and Air came out and I knew something wasn't right. It wasn't cooling right and he tried to tell me to just change the filters more. I told him that didn't make sense. He said, "Well, 'cause you have dogs." I told him, "So, it's not getting colder in here because I have dogs. That doesn't make sense." He said, "Well, I put some Freon in it. It should be fine." Then he left and a week and a half later, it stopped working.

We called American Home Shield and set up an appointment for the air conditioning unit and asked for the same people that did the tune-up to come out.

I had two claims with AHS. One was for my central air unit that was blowing hot air. The other one was for our garbage disposal. The claims process went pretty smoothly. Both experiences with the techs had been very well. For the garbage disposal, it was too small. The tech had to go and get another one. He came back and replaced it. The other one told me that I may need a new heater for the central air unit ‘cause it's tied in together. He told me that in the future and even within a year, I may need a new one. Everything's been really great with AHS.

The guy that came out wouldn't replace the knobs on the range. He did just enough to make it work again and that's what I found that American Home Shield does. I'm a little bit disappointed that I'm paying $70 a month for several years. I expect to have a little bit more. They started out at $40 and it's gone up to $70. I will not allow one of their contractors to come back to my property again. They charged me $500 for a refrigerant coolant. We checked the price of that and it was grossly inflated and American Home Shield only paid a part of that. Then two days later, the damn thing went down again and we had to fight them to get that done. They replaced the unit upstairs and they wanted to charge me for upgrades to code standards. But they didn't do any work. I had to take photographs and do stuff on it. Overall, American Home Shield could help me in the case of a catastrophe. But if I put my money in a savings account, I'd probably be better off.

We had a claim to American Home Shield for an icemaker. The icemaker took about a month and a half before they decided to fully replace the fridge, which was nice. It just took a really long time between the video diagnosis. They diagnosed the wrong thing, so when the guy came, he had to order a different part. When the next guy came with the next part, it didn't fix the problem because it was an electrical problem. So, it took several weeks and it took several visits. I was without ice and that was frustrating. But eventually, they did replace the whole fridge.

I am really happy with AHS. I like it. For my recent claim, the thermostat went out. I was also really low on Freon on the outside unit. I went through the app to submit a claim and in two minutes, I was already done. They took care of that quickly. As soon as I submitted the claim, they gave me the number of the company that was going to come out and it was helpful. The tech was also really great. He explained everything.

With our recent claim with AHS, the sump pump wasn't pumping the water out. It had burned out and wasn't working. The Clog Father was assigned and the techs had to completely replace it. The only thing, I had a five-gallon bucket and they took it with them when they took the sump pump. But other than that, everything was fine. I had an issue with the sump pump a week later. It wasn't working. The guy came out and looked at it. He said, "Normally, I would charge for this." But he noted that I was a single mom and had a lot going on.

Not only are we disappointed with Same Day Air, but we're also disappointed with American Home Shield. It took them 11 days to give me a call back and to make some headway with my AC unit. It is 115 degrees out in the city of Phoenix in Arizona. We have been without an AC unit for 16 days. They came out, did an assessment, and told us that the assessment was that we needed a new unit. The representative came out, wrote up an actual new unit quote, and said that he was going to send it to American Home Shield. But American Home Shield, in turn, was not going to do anything. To talk to somebody and to a supervisor is like an act of Congress. They did not give me any reason and/or feedback.

The dishwasher wasn't working. A very nice and professional guy came out and put an electronic board in. It worked for a couple of days. Then as I was walking around the house, I could hear that it was making noticeable alarm noises even when it wasn't on. Then it just stopped working. So, I called back and they sent someone out a week or two later and put another board in. Now, it seems to be working.

We thought our AC needed Freon. AHS sent me one guy who was very rude. AHS understood and they said, “Well, we send you another one.” The last one they sent was a pretty good person. I believed in what he said and I was happy with that company. He checked my AC and said it was okay. I'm happy with AHS and I'm very satisfied.

I have a couple of rentals and I can't be there to find an AC guy. The home warranty acts as a central hub for me. I feel good about customer support when I make a claim. There was just one time I couldn't understand what the individual was saying. It must have been overseas. I felt so bad and I hung up on her.

There's an automatic shut-off on the unit and it somehow got water in it to cause that shut-off to activate and turn it off. That was one of the first things the repair person that came out here checked and that solved the problem. He was very professional, knew what he was doing, very personable. I'd be happy to use him again.

I had a broken ice machine. I like that you can submit claims online with AHS and then the company they recommended called me the next day. The techs were excellent and really professional. They had to order an ice machine and they came back in a few days and replaced it.

The air conditioning was not cooling. Comfort First came out and determined that it was the breaker. It got to working again. The other issue was in the other home, I made an appointment to have a seasonal tune-up done and one of the units had stopped cooling. They came out and replaced what the issue was.

The first guy that came out could not fix the dishwasher at all. He said it was our fault that the dishwasher broke, and they couldn’t fix it. He said AHS wouldn't cover the problem. But the second guy fixed my problem in one minute. He said he would get me a spring for the door and it would be delivered on the 22nd. He was good.

We had some problems with the ice shoot mechanism on the refrigerator and some washing machine issues. They sent out the first person and both of them said they both needed parts. Without us being informed of it, the washing machine portion was shunted off to a different company, sort of trained. The refrigerator needed a part and that part came in. The refrigerator was repaired. But there was another part that wasn't working so we're waiting for a second part. It's been a couple of weeks now. The washing machine issue is settled, though. It's worked out perfectly well aside from that lack of notification of the handoff to a different vendor.

The air conditioner was blowing but not super cold. They added some coolant to fix it. But it seems whatever we call AHS about, we wind up paying for. Also, the timing of their response could be better.

One of my sinks upstairs wasn’t working and the toilet was messed up. The contractor came out about five times and finally got it fixed. It was pretty easy to submit the claim and I've been pleased with the technicians that came out.

A contractor came for the AC that was not cooling. AHS's customer service is good and I'm happy with the repair that I had done.

There was an issue with the air conditioner and the technician sent out was very good. But one year ago, I had another HVAC technician come out who I was very disappointed with. He didn't repair the underlying problem and tried to upsell me on services which were not required. AHS could make sure they have well-vetted people that they're dealing with.

The electricity in the neighborhood went out and when it came back on six hours later, the electricity wasn't coming back on in some parts of my house. I called American Home Shield. Then, they gave me Turner Electrical's number. It was the hottest day of the week. It was over 102 degrees and I felt like I was dying. When I called Turner Electric, they said that the soonest they would get me was the next following week. I said, "No, that's not gonna happen. I need someone to come out right away, like in the movies do." Then, I said, "Can you give me another electrical number?" They said, "No, because once we cancel it, you might not even get an appointment." I finally got an appointment for the next day. I pushed the issue and that worked out because then, the guy came out and fixed the issue.

When I turned on the shower, it made this noise. I thought something might have been broken. I called American Home Shield. They said I would be charged and they took my payment. They sent me an email saying that I had been assigned to Grade A Plumbing. Somebody called me to schedule a time to come out. The plumber was very nice. He cleaned up his mess in the bathroom after he made whatever change he made. But he said that there wasn't much he could do as far as noises were concerned as long as there was nothing broken.

I couldn't find the emergency number, so I went online because I'm already signed in, and did the ticket from there. What I didn’t like is I had to pay upfront the $100. And I had to use my credit card. I'm used to you coming to the facility and either I write a check. I wasn't used to that. I couldn't finish the ticket online unless I produced a credit card or paycheck. But the contractor came out the same day I did it. I did it about 9:00 or 10:00 that morning, and they were there the same day. Not only did they come out, and the holiday was the next day, the tech was very nice. He explained everything to me. I enjoyed his performance. He was very professional. I liked that plumbing place. Everybody at my job likes American Home Shield. I referred somebody to them.

I still have an issue that needs to be resolved. Recently, I had some repair done and there's something wrong with the process. I don't know what happened. So, I called the 1800 number, but they just put notes there. I'm at a loss until now. I thought the contractor contacted American Home Shield. So, they repaired it, and now I received a bill from them. I told the contractor, "Why will I pay that? It's between you and American Home Shield. Why will you bill me?" I've had some repairs before. But the last service was terrible. Maybe it's the fault of the contractor because they didn't wait for AHS's authorization.

One of my AC units wasn't working. The guy who came out checked the thermostat. He ended up replacing the thermostat and something inside the unit itself. I sent the service request to American Home Shield through the app. The app is good. If I have one complaint, it's about a subsidiary of theirs, ProConnect. I used their services one time. Normally, when American Home Shield comes through, I pay on the app and that's it but when I called ProConnect, which was recommended by them, they charged me $186 and they never fixed it.

I had three things going on. I had a leak in the kitchen. The tech didn't have it on his truck, so he's downstairs replacing that now. I had a leaky toilet and a leaky faucet which he wound up replacing a thing in. The guy has been fine. He was supposed to come out last week and he said he'd give me a call Tuesday. But he didn’t, so I gave him a call on Thursday. He told me that he was ill. He said, “I'll call you early next week to schedule a time.” He did. He called this morning and said, “I'm thinking today or tomorrow.” He called me an hour ago and said, “If you're available, I'll be out there in about 30 minutes.”

American Home Shield's service has been great. I recently had a claim for my hot water heater. The claims process was great. The techs had to come back because they had to replace the water heater. Most of it was covered. I had to pay $700. There have been some changes to the code. It would have been $100, but once they had to make those changes, it was an extra 700.

I called on a Monday and the AC people came out on Saturday. I wasn't there, but my wife was there and she told me the service was great. My wife said that the bottom button was flicked off, and the AC people just had to reset it.

The heating mechanism on the dryer wasn't coming on to dry the clothing. The tech that AHS sent was excellent. He was able to fit me into his schedule right away and was punctual. He gave me some options of some time frames and called me 30 minutes before, so I could leave work. He went right into work and knew what to do. He was able to fix the part on that particular visit. He had to part in his vehicle, so he didn't have to go and find the part or come back. Overall, I had a great experience.

The guy came when he was supposed to and fixed the AC. It made a big old noise and I needed service quick. He said the motor went out and he had one and put it in. It took him about an hour. I'm very happy with his service. With American Home Shield, I'm getting somebody over here quick. So far, so good. They replaced my dishwasher and also fixed my refrigerator. When my sink was plugged up, I got a guy over here to unplug it. It's been unplugged ever since. I pay for American Home Shield, so I'm glad I can use it.

I've used American Home Shield two times and I've been well pleased. They replaced the latch on my oven that had to be replaced and they fixed the showerhead in my bathroom when the water was not getting hot. The techs who have come out have been great. I love American Home Shield and as long as they do what they have done for me, I will always be one of their customers.