American Home Shield Reviews

We've had American Home Shield off and on at several of our properties over the years. They are inconsistent in terms of getting people out on time and the quality of the work. Sometimes it's excellent and sometimes it's not. For the last repair we had done, it was the third time we've had to have it done by three different people. One guy said it should be covered, the other guy said it wasn't and another guy said it should be covered. The first two times, we had to wait for days and it didn't get fixed. We were afraid that this last time we were going to have to wait for days. But they got somebody out there pretty fast.

Our hot water tank was busted and I did a claim for it. It was the worst experience I've ever had with American Home Shield. I paid the total amount that I needed to pay. It was $2,000 and they sent me $1,000 back. They refused to pay for the service to be done so I had to pay for it myself. We went a whole month without hot water and I had to call somebody that's supposed to call me back. I talked to the reps Dion, Omar, and Chantelle. They were supposed to call to rectify what was going on with that problem. They have yet to call me back yet.

The first technician that came for the air conditioner that would not cool was good. He checked one thing, and it seemed like it was resolved. It even seemed it was resolved to me, but it wasn't. I had to go back online and submit another request. They came out a second time then had to come out a third time because I had to have the unit defrosted. They went over what was wrong with the unit so now, we're waiting for a repair. I'm not too happy about the cost 'cause I'm wondering what am I paying for? If people are paying for insurance, it's a peace of mind. But I have no peace. Summer is coming and I got this extremely expensive fee.

I had a wonderful experience with American Home Shield at a house I had before. I had an old washer and dryer and there was a repair that needed to be done. The repair people ordered a part and when they were trying to fix it, they broke something else that pretty much rendered it inoperable and put it in for replacement. They gave me a new one, but my tenant at the time had to wait two weeks. He was mildly inconvenienced, because he had to come upstairs, but after that, it was fine.

My AC wasn't working and the contractor had the piece that went out. The experience with American Home Shield has been good. Sometimes my wife doesn't like it until moments like this happens. The tech comes out and then she's happy. AHS' price had gone up but every price went up on everything.

The dishwasher wouldn't come on and somebody accidentally hit a button on it that locked it. The tech came the next day.

My furnace was making a noise so I went online and requested service from American Home Shield. That was very easy. They then gave me the name and phone number of the service company. That company did an excellent job and they fixed the furnace. They found that some part in there was leaking a little and humming a lot. This repair was a tremendous help. My wife and I can sleep because we don't have that stupid noise anymore. Sign up for American Home Shield.

I'm happy with American Home Shield. They show up and have good communication. When my unit quit working, they had a tech show up and he fixed it and left. He was very good. I also had one out to a different house a couple weeks ago. So far, so good.

The hot water heater was leaking water. I went through the website and submitted the claim. But I would rather speak to someone before I have to pay $100 for something so I can get a better understanding as to what the charges are. The tech got out there and said, “Oh, yeah. The hot water heater needs to be replaced. But I have to charge you additional $1,400 out of pocket.” If American Home Shield would've told me beforehand that the only thing they were gonna cover was $380 for the water heater and that I was gonna have to put in all the supplies and all this kind of stuff and labor, I never would have submitted $100 claim because, to me, that was a waste of my money.

I called American Home Shield and told them I needed a tune-up for the air conditioner. They sent Crown Temperature and the service was very good.

We recently had a pre-season checkup through American Home Shield. Everything was fine. The gentleman who came over was dead on the money.

I called American Home Shield out once for the tune-up, which was good. The gentleman who came out was polite and professional. I just made another work order and somebody is gonna be coming out on Friday. Having AHS comes in handy because I live by myself and I don't have a man to do things for me or to check on things if it breaks down. Having AHS is very convenient.

American Home Shield has been excellent. I got Herring Electric recently because the other people before them were terrible. They didn't care about the service at all. I expressed my complaint to American Home Shield. They dropped them, they apologized to me, and they gave me a credit. I had electricity issues from the garage to the garbage disposal. When Herring came, they diagnosed it pretty quickly. They also fixed it right then and there.

After I made the claim, the contractor came out the next day. So I was happy. There was stoppage in the shower drains, so the water wasn't draining properly. Water was building up by an inch in my shower and it was 3 inches of water in my kids' shower. But now, the water is draining like it should.

I liked American Home Shield's plan versus the other providers. I used them when the thermostat was stuck on 65. It was cold and there was a loud noise coming through. A tech came out the same day and he said that it was just in lock-out mode and that it was fixed. Two days later, the problem happened again. I called American Home Shield. The first time, I paid the service fee. The second time, they took care of it because it was a callback. They sent the company back out. This time, it took a couple of days for the same guy to come out.

A tenant in the home that I own said that the bathtub was not draining. The tenant coordinated with them and they got it fixed. AHS advertised offering the free maintenance before the summertime. So I did that and The Right Tech guy was real good. They cleaned and cleared some stuff on the air conditioning unit. It looked like everything was working and functioning. I was happy to do it because it was the first time I did it.

I kept American Home Shield because it would have been wasting my money to turn them away. I would have turned them away a couple of years ago but the customer service changed over the last two years. They've improved a lot. The customer service people that I talked to were not nasty nor were they irate. They talk to you like you're a human being. Once you get a person on the phone, they talk with respect to you and that makes the whole difference.

I recently had a slab leak and the techs from Legacy 4 were awesome. I called that evening and the very next morning, they responded. They were out by 11 o’clock. They knew what they were doing. I got the guy’s card and I told him that if anything ever happens again, I’m gonna request Legacy 4 and not the other company called Affordable Leak.

Our AC had stopped cooling so we did a claim through the American Home Shield website, which was very easy to do. I got an email and a text message confirming that a contractor had been applied to the claim. They gave me the name and the phone numbers to contact the contractor in case they didn't contact me within 24 hours, but they did. A tech came out and found out that it was some sort of circuit thing on the outside unit that had blown out. He was very informative and talked my son through this issue. It was a really good experience. He replaced the part and the unit now works okay. It always runs a little hot because it's Central Florida with no trees around, but the unit is cooling the house. I would recommend American Home Shield. They're very reliable, they answer right away, and there's usually no problem with the technicians. The only time I had a problem was when we had a replacement fridge about a year ago. But we got that sorted out.

My icemaker was broken. I called American Home Shield and got an excellent rep that told me what time a contractor would be coming and on what day. The tech was on time and he wore footies that I asked him to wear. He explained everything and I was very pleased. He found that the blades were broken and he had to order seven or eight parts. That took a couple of weeks. He apologized and came right back and installed them. It didn't take long at all. The people that American Home Shield sent out were excellent. They fixed several things such as my dryer and garage door opener. They knew what they were doing and were very courteous and clean.

My washing machine and my dryer were acting up. When the repair guy came out, he said that my dryer was fine. He said it might just be because my washer wasn't ringing out my clothes enough and that the dryer was not drying good enough. But it’s drying fine now. He said I had 60 days to call it in if it didn’t. American Home Shield replaced my washing machine. They’re gonna mail me a check for my washing machine because I went out and bought one. They gave me very quick service. I wasn’t out of a washing machine for very long. The only thing I don’t like about American Home Shield is that I’ve paid my bill even before it’s even due, but it’s saying that my bill is not paid. It’s automatically drafted out. So, I don’t understand why they keep sending those messages. It’s aggravating, especially for a person who pays their bill on time.

The refrigerator was malfunctioning. I initiated a service request through the online access and set an appointment. The contractor came out and took care of the refrigerator. It was perfect and a very good experience with the tech. I like the ease of requesting a service from AHS. So far, I've liked all the vendors that they've used, be it heating and air conditioning or plumbing. One call is all that it takes instead of price shopping.

I'd recommend AHS. When our refrigerator was not getting cold, I set up the appointment for a contractor to come out. Then AHS sent me an email confirming everything and said someone had been assigned. The repairman was excellent. He explained everything as he was working on the refrigerator. He was very fast and had everything he needed with him.

When we bought our house, we got to set up American Home Shield so we had a home warranty. In the first year, the sellers paid for it. That was 20 years ago or so. When I had a refrigerator go bad, techs fixed it. I also had claims for a disposal issue, some electrical issues, and a plumbing issue. The price for the home warranty has gone up through the years. Right now, it's $75 just to come out and I don't have to worry about the items then. At first, American Home Shield was great. Now, they seem to have gotten pickier about things. I still think they're a good deal though. It's just customer service used to reply quickly. Now, it's all automated and I do not like that.

The only positive experience I’ve had was with the rekey service. When I actually needed important assistance they lacked professionalism all across. My A/C stopped working in Texas and I was told my situation was urgent because temperatures were below 103 degrees (it was 100). I’ve been waiting for weeks for my A/C to be fixed — mind you it is a simple fan relay replacement. Multiple appointments were rescheduled and technicians that do come are late and doing the bare minimum to leave quickly.

My most recent claim to American Home Shield had something to do with my air conditioning unit. It was a good experience. The tech said some part was frozen, and he fixed it. He was really friendly. AHS is a great service. It gives me a sense of security about my appliances.

American Home Shield has treated me well. Recently, I had a problem with plumbing. They got it all fixed and straightened away. The techs were really quick. They got out here within two days and got the problem fixed. I've had some previous repairs as well. AHS took good care of me. Having the warranty saves me a lot of money. It costs money every month to have it, but when something goes wrong all of a sudden, it makes it a lot more affordable to get it fixed.

When I would run my AC the condensation drain from my furnace was leaking. Working with the rep was good and the problem was solved. They came quickly and nobody gave me issues with my claim.

This is an ongoing problem with the microwave. This was my third microwave. We put in the same claim about being shocked. The guy came out and replaced the coil of one burner on the stove. American Home Shield didn't give us anything for the microwave. All the insulation on the cord of the microwave was burned off so you can see the copper wires in it. We took the appliance to where they told us to take it. They said there was nothing wrong with the microwave. They told us we could come and pick it up. We just left it there, and we bought another microwave. That one got defaced also. There are sparks flying off that thing. Whatever touches it, sparks fly like a 4th of July.

My dryer had stopped working. The website was easy to use. The only thing is when it comes down to issues with a dryer, there's not that much you can select to say what's wrong. I just put it would not work. The contractor was able to diagnose it, but they couldn’t fix. So, they had to order a part. The first time, the part took two days. The next time, it took a week.

I had Blizzard Air come out. They did fine. They were way backed up when I first called. It took them over a week to get here. They were supposed to do a tune-up, and that never happened because I turned on the AC and it didn’t work, so they came out and fixed some minor things and got it working again. So, it was a good experience.

Their contractor First Choice is pretty good. I had 40-year-old AC unit and it was a problem. They fixed it and told me what to do. We're still in the middle of a claim on my dishwasher that went kaput. Some circuit board got fried on it. The guy told me it's gonna cost more to fix than to buy a new one. He also said that somebody from Home Shield would call me back. Now that I know how to work their system, AHS too many departments. I get transferred three times whenever I need to check on something. Other than that, they have done pretty good by us. They've done what they said they're gonna do. I'm a fan.

American Home Shield is on my mother's house. She has done all sorts of stuff with it, mostly plumbing issues she has had fixed. And every once in a while, air conditioning goes out. And for someone on a fixed budget, it certainly helps her. Submitting claims, for me, is easy. For her, it's difficult, because she is very hard of hearing. People with accents she doesn't do well with. So the majority of the time when AHS calls, it’s someone who has a very heavy accent, so it's difficult for her.

I have three accounts with American Home Shield. I have with them my primary, my daughter's home, and a two-flat that’s also my primary. I pay for all these. American Home Shield was offering a free air cleaning for the air conditioner at my daughter's home. I had my daughter schedule it in March and then American Home Shield scheduled it in April. But they rescheduled. They said they had to wait until the temperature get to a certain temperature in order for them to test and get it cleaned. Earlier this month, they gave my daughter a call and said they had to cancel. They had to reschedule for the people that has no air and they had had to address them. I respected that.

I love American Home Shield’s service. I had an air conditioner that they sent me an email saying that it probably needed to be serviced. It said that summer is coming and they would suggest that I don't wait until a full-blown summer and something goes wrong and the air conditioner goes out. So, we did some pre-maintenance things and everything was fine. The tech was very informative and it went very well. Having AHS is great because it takes care of all the small worries and some of the big ones.

Our water heater started to leak and we weren't getting hot water. I sent the claim online around 7:00 PM and I was able to easily do it. So it was really convenient. After I made the claim, the plumber called me right away and then we made an appointment. He had an idea of what was going on before he came out. When he came out, it went really smoothly because he was right and he was able to fix it right away.

I contacted American Home Shield when my burner wasn't working and I had a difficult time communicating with the person I talked to. It sounded like they were from India and I could not understand them sometimes. Still, I got my mission accomplished, which was to get my repair. Brothers Appliance is the best, and the guy who came was well-groomed and very polite. He was nicely dressed and even had his shirt buttoned all the way up. It was a nice work shirt, and he was really a nice person.

My daughter recommended American Home Shield and she told me, "They helped me out and I think you need this." She said they would come through for me. I have the home warranty on two houses and I would highly recommend them. They have been really good. I was surprised. Most companies give you the runaround and I didn't think I would get faster service. I had two appliances go out and American Home Shield's contractor contacted me quickly. One appliance had to be replaced while the other had to be repaired. I also had a claim for my dishwasher because it started pouring out water from the door.

We had a garbage disposal that was stuck and they replaced the part. It worked out within 24 hours. The plumber did a good job. But it's not like that all the time. I had my heater having trouble and they sent somebody who broke the pipe and claimed the entire condenser unit needed to be replaced. They quoted for 3,500. When I talked to another provider, I was able to fix the issue for $400. That was a bad experience with AHS. What is covered and what is not isn't very detailed. I had to replace the part and it was on me. I had a good experience with my dishwasher and other small things but the bigger problems, AHS did not do well with.

My experience with Jet Heat & Air was okay. My unit looked beat up 'cause it was old. The tech looked at it and decided something had fallen on it so it wasn't covered under the warranty as it wasn't a mechanical failure. I was like, "I guess I'm gonna have to use insurance to get this replaced." So I called my insurance and I started getting quotes from other HVAC companies around this area. Both of them that I went to told me very flatly, "Yeah. This is absolutely mechanical failure. You can see this thing came apart and then it got thrown around the inside, and it got thrown out the top.

Having American Home Shield worked for me. I called them when my stove wouldn't start and it was not difficult to get through. I was satisfied. The repair company needed to know what brand my stove was then they sent somebody who was very good. He was very polite and efficient, and he had everything he needed.

I was very pleased with American Home Shield's customer service. They had me use my phone for video, and I showed them exactly what the problem was with the dishwasher. It wasn't washing very well, especially the top rack, and it wasn't drying. The people that came out to fix the dishwasher were very professional and quick, and the service was excellent. Unfortunately, the dishwasher is still not cleaning very well so I might have to replace it.

The contractor had to clear the stoppage but it wouldn’t clear so they put a camera down there and they were able to diagnose after about half an hour. The cast iron sewer pipes under the slab foundation were rusted out in a ball of tree roots and the only way into with the slab foundation was to dig. That excavation was slow. It was all done by hand and took about two months. But they took care of it satisfactorily.

The thermostat upstairs shut off on us. The tech diagnosed the issue quickly and fixed it. But then, it was off again. He ended up coming back and found that one of the drains was clogged up. It's been fine since then.

I’ve only had one problem and the tech was great. I didn't understand how to use the microwave and I must have hit something and locked it. It said on it, press for three seconds so I was pressing that message. But he knew exactly how to fix it. It was very simple.

The techs were willing to explain what was happening. I told the guy that I tried to take the tap off and it felt like it was gonna break. It did break so, we had to turn the water off and he went into the lawn and fixed it. The customer service with American Home Shield has been great. It has never been an issue although one issue I have is, just like everything else, the prices go up. But I couldn’t live without the warranty. It'd been an expensive experience if I had to be without it.

I'm about to switch services because I don't like anything about American Home Shield. They raised my price and didn't tell me, and there's a lot of things they hide. They're not upfront with any of the customers. I had a claim last year with plumbing and I had to cover $800 out of pocket even though they got $800 worth of money from me monthly. I had to fight them to get my deductible back too. I had a really bad experience with them when it comes to their customer service. Plus, the people that answer the phone don't speak English. A lot of them are sourced out from the Philippines and Hong Hong, and we had difficulty filing claims because of the communication barrier. I'm about to call a guy named Ethan today for another service that's pretty similar but they're $10 cheaper a month.

I had an issue with my dishwasher. The first time American Home Shield sent a vendor out, their tech reset something. The second one was a GE vendor and they knew exactly what the problem was. They solved that right away and replaced a panel. But I had to pay a $75 service call two different times for the same issue because it wasn't within the 30 days. That 30-day call-in for the same issue should be extended for a lot longer time because it was probably 45 or 60 days in my case and I had to pay. That aside, my service with American Home Shield has been good. The challenging part is when I call for service and I have to speak to a rep. Unfortunately, they're not in the United States and sometimes there's a challenge with the language.

The motor went out in my AC unit. The techs scheduled me to put a new motor in. The techs came out and fixed that. Also, one of the heating elements in my dryer went out. The techs are on their way to fix it today. AHS keeps me from paying all these bills especially on the parts.

When I called American Home Shield and reported a problem, somebody reached out to me within two days. The tech came when he said he would. He checked out the issues and ordered the parts. When the parts came in, he called and said he was gonna come and put them in. He put them in. He was pretty good. There were several issues that he took care of. He got parts for the stove, the parts for the oven, the thermostat and the light. The light I thought just need a new bulb. It needs a new light switch. Then the burners would click, and he put a new sensor. When he took the wall-mounted microwave apart, there were some old parts in there that when he checked, they don't even make them anymore.

My dad’s wife had passed and I drove approximately 400 miles to be with him. My understanding was he had no hot water as well as a gas leak, and he was occupied with grief and making funeral arrangements. I tried unsuccessfully to get the company to help him. I called at least 8 times, each time the company read a script and promised that there would be resolution. For the five days I was at my dad’s home he had no hot water. Each day I called I was told that the Inquiry was being addressed and resolution would be within the next 24 hours.

I was with AHS for over a year and I when I started having problems with my air I called about it needed to be repaired. They sent out a tech from Beaches heating and air and he said a part would have to be ordered which I waited all last summer for and they supposedly replaced. A day later had problems again. Again they came out. I did this at least 5 times. I requested a new company. They wouldn't send out a different one. Well the last straw was that the same company came out told me my freon was low and it was going to cost over $100 to fill.

DO NOT USE! I have had similar home warranty protection for more than 20 years, so I believe in the product. But, over a YEAR has passed trying to fix my free-standing ice maker. Multiple subcontractors sent to my home. Some show up, analyze, and then never contact me again. Some take the unit away and return it, still not working. Another has replaced multiple parts at different times, and it still does not work. In fact, it appears the unit is more damaged than it was originally, But at least they have a customer service department. Polite, but a joke! Try calling 20+ times with no resolution. Jump through countless hoops only to be met with shallow apologies and empty promises to resolve the situation. I am actually on hold as I write this. Seriously, this shield has gaping holes in it and you should look elsewhere for your home warranty protection.

I had a claim for my garage door and that was good. The techs got it fixed in only about 30 minutes. Another claim I had was for my AC that went out and needed to be replaced. Home Shield said that they have to put in a new one but I would still need to pay 3,000 something dollars. What was the purpose of me paying for 20 years and I still have to pay that much money? Even if I took the unit that they're giving me, it's only a three-month warranty on the unit that they are providing. If I didn't get that unit, Home Shield would only pay the company that did the inspection $1,800.

A repairman changed the capacitor that broke on my upstairs AC unit. He was very good. AHS is good about getting the right people on the problem that we faced. They are quick to get on to the case. When they were not able to get the people, it was because they were not available. I'm going to keep AHS as I have these appliances.

We appreciate GE Appliances. They're good people. On our recent claim, a part wasn't working correctly on the dishwasher. The water was not emptying out of the dishwasher completely. The guy came in, assessed the situation, and ordered the part. When the part came in, he put it in. It was great.

I called AHS and then the contractor came out to fix my dryer.

We had power issues in the bathroom and Jag Electric was fantastic. They fixed the issues in less than an hour.

They came to fix my refrigerator and the guy changed something. It was working for a second but it cut off. So, they sent two parts. But the parts have been here and the techs keep not showing up. They won't put it in. And we've been without a refrigerator for quite a while. Other than that, AHS has been pretty good with the other stuff. AHS should check with customers to make sure the job is finished when the contractor says it's finished.

I put in a claim to American Home Shield about the pool motor that was broken. The tech was very good. He came out, had a look at it, and saw that the ball bearing was broken. He fixed the pump and he left. It took less than half an hour. Everything has been working since then. As far as AHS, the times I've used it, they've given very quick responses, and the people who have come have mostly been able to fix the issues there and then.

There was an error message in the thermostat, which generally indicates that there's a stoppage in the drain line to the air conditioner down into the second-floor bathroom sink. I initially filed a claim on the internet but I was unable to express the precise nature of the problem and the provider wasn't able to do anything. I had to follow up through a phone call in order to get the appropriate allocation for the repair. The contractor came out and they were able to diagnose the issue. But the difficulty was in the diagnosis itself.

We came home and water was running out of our garage. It turned out to be a rather simple problem in that there was a crack in a pipe. We live 40 miles out and the technician went in, bought parts, brought them back and didn't complain. He put them in and showed my husband, in case it ever happened again, how to fix it temporarily so we didn't have that much water until he could get back out.

I had a blockage in the toilet and I called American Home Shield’s customer service number. It was an emergency and they got someone out as soon as they could, which was the next day. The contractor just had to snake it out and it's been good since they worked on it. They were very professional. It was a good experience. AHS is a good company and I haven’t had any problems.

My fridge wasn't working. I contacted American Home Shield by phone to let them know. It just took a while to get the next appointment scheduled because the techs had to order a part, but besides that, it was fine. They were great.

For my recent claims with AHS, the oven was not heating up properly. Also, for the refrigerator, when you open up the door, it would open all the way instead of stopping. I spoke with the representatives of AHS and they were both helpful and professional. They supplied me with the contractor’s name and phone number and the work order number. The techs were very professional and knew exactly what needed to be done when they came out. The tech detected what the problem was and ordered the part and repaired the oven. Each and every time I've used AHS, it's been a really good experience. I've had them for a couple of years now. I have two properties that I use them on. They were very good, on time and they addressed all my issues.

American Home Shield didn't cover as much as I wanted them to on some Freon. The repairman told me it’s just the contract that they have with them. He had to add Freon. And he also put in a dye. Because he said the system is leaking, but I would probably need to get them to come back out sometime in the fall to see if it's not cooling very good. So far, so good.

The icebox wasn’t working right. I spoke to a live representative who got the job done, so everything was fine. The technician knew what he was doing. He understood the process. He had to order a part and that took 10 days. By the time he got the little thing in, it wouldn't close. And it was because there was a bent hinge. He was able to figure that out and fix it.

The dishwasher wouldn't work and the tech came out. He said he was going to replace the electronic panel. It still didn’t work so we replaced another panel and that didn’t work. So, we replaced the last panel and finally got it to work. But it took three months, altogether, waiting for the parts. The tech was trying to do his job, troubleshooting what he could. It was great. Everyone’s short on parts, so I understood. And it was my dishwasher. If it was my washer and dryer, I would have been a lot more upset. If it would have been something I need to use every day, that would not have been acceptable.

There was one guy who got a little funny with me because he thought I should accept one of the dishwashers they had available. I told him I wanted a certain one and I said, "Why would I pay money for one if I can get one for free?" He's like, "Well, I would. I would just go and get me another one." Other than that guy with the attitude, AHS was okay. I've called to get my refrigerator and my stove repaired. I'm still waiting on a dishwasher, but I want a specific one and it's not in stock.

Back in December 2020, my furnace went out. It took American Home Shield three weeks to get it to heat. Finally, it was because the lady I talked to noticed that I had 30-degree weather. Nobody called, nobody came, they didn't send anybody. I called somebody on my own, and they ended up not paying for those people. They sent somebody from another county who were three teenagers. They looked at the furnace and said what I told them the other man said. They didn't even take it apart and look at it. That wasn't professional. They just said, “Oh, yes, it’s old. It needs to be replaced.” “Okay.” So, they gave me $1,500 for a furnace. That is not what a furnace costs. That is way less.

Filing a claim to AHS is pretty convenient. It's worked out pretty well so far. Our sump pump was making a bunch of noise and wasn't pumping properly. The contractor was responsive and quick. They were out within 48 hours. The techs performed the work quickly and they were courteous. They replaced the sump pump.

I was happy with American Home Shield until I had this last episode with my air conditioner. I didn't know the protocol, first of all. They didn't explain everything upfront. It took me a month to get the issue fixed. I called them a couple of times, and they told me it was ordered. Then I found out that it hadn’t been ordered. Then they said that I had to choose whether I wanted the payoff or I wanted to have it fixed. My sister had went through that, so I knew to tell them that I wanted it fixed. But they kept saying that it was a mix-up with the payoff and receiving, and what I wanted to take it out, what they were offering me in the payoff and having it fixed. They didn't pay us anything as much as I thought that they were gonna pay on their part of it.

Some of AHS's reps ask too many questions and it looks like they have to research too much. Others are quickly aware of where to go and what needs to be done. But, the contractors have all been good. It's worth it to get AHS though the $100 each visit is a little bit stiff. Other than that, AHS is responsive and they help take care of what needs to be taken care of. When the plumber came, the leak we had stopped so he couldn't figure out where it was coming from. A few days later, it started leaking again and I took a video. I called and asked AHS to send the plumber back again. But I've never heard back from anyone.

I notified American Home Shield online about the spring check-up on our system to make sure it's functioning. Once I put in the request, I was contacted by Island Breeze and things went really good with them. They were very professional and quick. They were there half an hour and everything's been functioning correctly.

I’m very satisfied with AHS. With them, I like being able to call, and then within a day, they've already contacted the local people and they're coming out to check out whatever. So far, they’ve been very professional in getting things done in a timely manner. Fleshers Refrigeration was good. They showed up on time for my recent claim. They did what they needed to do. They were professional. My oven stopped working and they troubleshot the item down. They thought it was one piece but it wasn't. So there was no charge there. It came out cheaper than what they quoted originally.

I was fine with the contractor. They were great. The only thing that took long was getting my parts from American Home Shield. They ordered them. But what happened was the way they ordered it, we didn't know another part was inside one of the boxes. And once we finally found that out, because we weren't getting any feedback from AHS, we told Sugar City what boxes came in and what the numbers were. They were looking for all the parts. They were waiting for three parts. And that will be two parts within one box. And according to the number we gave them, it still showed one part was still coming. But once AHS and Sugar City got together, because they had been calling, and I called, they finally figured out that one piece was actually inside of the box. That washer ended up not working. I couldn't believe it was rusting already underneath. AHS ended up replacing it because it couldn’t be repaired. It would be way too costly.

I had a constant leaky faucet. The first group of service people American Home Shield gave me couldn't come out for a long period of time. I called them and told them that my bill was constantly going up and the faucet was running. It was no longer a leak or drip, it was a stream. American Home Shield got right on it and sent somebody out. The person they called the same day came out and asked a couple of questions. He came out prepared to do the job and told me what he was doing before he did it and got my approval on it. The techs fixed up the issue really nicely. He did the job and was friendly doing it. I've been a happy camper ever since because my bill has gone down tremendously by at least 50%. I'm satisfied with American Home Shield. I've been with them for years and I was most impressed with the person that came out and did the job. That's the person that I would give triple-A to.

I had a clogged drain and the tech resolved it the day he came. He was very friendly as well as professional. I like being with American Home Shield because they give me service right away, and I like that they're very helpful and always friendly. They listen to the problems that we have, try to resolve it and always do good. I'm glad that I have that.

The plumbers who recently came did a great job, and I love American Home Shield. I love that I can do requests online, and all I have to do is put in the problem then they get back with me really quickly. The service has been great, and we passed this along throughout my family. My brother told us about it when we bought a home, and I told my other sisters about it as well. AHS might have some of them as their customers already.

Contrary to the popular reviews posted for AHS - when it comes to customer service, AHS delivers an absolutely horrifying experience. Our furnace broke down in the middle of winter and was only addressed after multiple repeated followups, leaving us without heat for multiple days in Michigan January. It stopped working again in spring, and this time 1. it took us multiple followups over phone and chat to get AHS to send someone over. 2. Their tech came 6 days after the appliance broke down. 3. The tech ended up disturbing the device further leaving us with a furnace that kept running non stop so we had to cut power to HVAC.

When you're on the phone you get the runaround and the biggest problem is you get bad contractors. American Home Shield is nonresponsive and send subpar contractors and are dishonest. I was trying to get my toilet replaced and was recommended for a toilet replacement by the contractor, but in the end, Home Shield had me buy my own toilet and didn't reimburse me. Another instance was one time they fixed my washer and it flooded my house.

We have pool coverage as part of our plan which our serviceable items specifically list pool equipment, pool plumbing and pool electrical. We did a service request and paid the $75 service fee for pool equipment because we thought that was the issue. DJs Pool Service came out and found out the issue is from a pool light which should be covered under pool electrical. The same contractor said he could fix it and submitted a repair request to AHS. I tried calling AHS on 5/16/2022 to ask if it was approved and the first lady I spoke to said the only way she could add it to the request was by submitting a new request but she would refund the $75. I asked her to wait so I could confirm with the contractor that the electrical was the problem as he had spoke to my husband.

We moved into our current house Mar 26 2021. Our home warranty was with American Home Shield, phone number: 888-682-1043. Website is www.ahs.com. Headquarters address is: 889 Ridge Lake Blvd, Memphis, TN 38120. For that year, it was fine overall and we didn't have any big issues with them. They were definitely more helpful than not.

We like Cabot Mechanical. We've dealt with them a couple of times and they've done great work. They most recently came out because our air conditioner wasn't working. We had had a company come out before and worked on our furnace, and they apparently had loosened a wire. That was what the technician with Cabot had to repair. We're back to being cool in our house, so we're happy. American Home Shield is great. They keep our house running. We switched to them ‘cause we were hoping they would cover the ductwork that needed to be done. When we needed the work done, they covered some but not all. We had to put out a little bit more money than we were wanting. But at least we didn't have to pay out for the whole furnace.

They sent me money to replace my dryer and my stove. My only concern is when I signed up for the policy, I was told one thing and then when I called for service regarding my air conditioner maintenance, I was told something else. The gentleman told me, "Under your contract, if anything is needed, you would have to pay out of pocket for it.” I said, "Wait a minute. My coverage states that all of that is covered.” And he said, "Not the policy you have". I don't have the contract, which I was supposed to be receiving by mail. I got very frustrated with that because to be told one thing and then be told something else when you call for service is not good business.

Our air conditioning unit upstairs wasn't working. American Home Shield's vendors have been great. They're a lot better than American Home Shield whose customer service is not the best in the world. It should be easier to get people on the phone.

My garage wasn't working and I called and scheduled the service. The contractor called me back and set up an appointment, and he came through on time, was very friendly, awesome and cool. He looked at my garage and fixed it, and it’s been working ever since. It is an old garage so I should get it replaced. But it's functional so I want to still use it. He told me about it being old and I agreed with him but I bought it the way that it was, so I can't complain.

The garbage disposal was blocked and the contractor came over and unblocked it within 10 minutes. Everything was working fine after that. AHS makes things simple. They consolidate and streamline things. If anything breaks, we know what the one-time fee is, and then someone comes and takes care of it.

Sevier Climate Control came out and did a great job. I have one claim going on and an appliance company is looking at my refrigerator and my washer. But I haven't had a great experience with that company. I've been kind of going round and round since the 21st of April. American Home Shield had a guy come out and he didn't seem very knowledgeable. He came out like he was in a rush and didn’t diagnose the problem. He was just taking a good guess at it and if that was not the case, then he’d come back the following week. I'm being inconvenienced a lot because I'm waiting a week in between each one of these little guesses. That company should do some kind of follow up. When they leave, I can't call. They don't answer the phone.

American Home Shield's rep got on my nerves. He was irky. I asked questions, he would get frustrated, like he didn't want to answer my questions. So, it bothered me. I've never done this before. I'm not gonna stop asking questions until I get answers. So, I kept asking questions and he tried to rush me off the phone. On the other hand, the contractor was very smart. He knew what to do. He knew that I wasn't one of them people you can just come and fix something, so he explained everything in detail. I'm so happy.

The ice maker wasn't working. AHS customer service was very polite and I was able to understand perfectly, which is good because in the past, there were problems with the English. The tech explained in detail what the issue was. He was so thorough. I learned about the ice maker from him and I was extremely happy.

American Home Shield irritates me from time to time. I threatened to throw them away, but we don't. And for situations like what we just had, which is our dishwasher went out, they would either come out and fix it or replace it. In this case, they fix it and fix it until they had to replace it. It's complicated. But those things are reasonably handled.

I asked American Home Shield to do some tune-up. It was a free service. The contractor sent me a time when they’d be coming out. The tech was professional. We let him in, he went out, checked our air conditioning, told me how things looked, and then he left. I would recommend AHS.

When I submitted a claim online with AHS, it was super easy. We were trying to upgrade the faucets and when we were trying to put them on, a piece broke off. The one we were trying to put on was not compatible. The tech explained to us everything we needed to do, what it exactly was and what we need to look for. He fixed it. It was perfect.

The first contractor that American Home Shield arranged for me was super awful. I even told them to cancel my policy. They sent a second contractor and the service was better. The first one was a joke. Two of the four burners on my stovetop were broken and the first person told me, “At least you still have two you can use. So you don’t need to fix the other two.” I was so frustrated. But after AHS sent a second technician from another company, the service was way better. They were nice, very helpful and willing to solve the problem.

We had three slow drains. One in the tub, two in the sinks. They needed to do the routing to get all that hair out of there. We also had a leak around one of the faucets. They ended up having to order a part and come back to replace that faucet. They did a fine job.

Hers and His Plumbing came out to do our plumbing request, and they fixed one of the toilets and did something to the other one. This claim is still in process though. When they noticed there was a bulge in the wall, we talked about that and the plumber said that that was a plumbing issue. They had to call in another company, SerClean, and when they inspected it, they found out that there was a leak from the bathtub. SerClean had to remove all the tub and the fiberglass walls, so I'm left with a big hole in the bathroom, waiting for the plumber. He has to repair the pipes that were busted behind the tub, and I was told he could not get back to my house for two more weeks. When he repairs those, then the contractor will come in and put in the new tub and the tile.

MaeDae Electric responded fairly quickly on the day I filed a claim. Also, the tech was knowledgeable and quickly did the job.

Both of my plumbing issues were fixed. One of them was in the master bathroom. The shower faucet was leaking and the techs fixed it. They changed a piece of the interior parts. They also fixed the kitchen faucet that wasn't working. But the same faucet now has the same problem. Techs will come from Infinity Plumbing tomorrow morning. We're happy with American Home Shield. Anytime we call, they send somebody in the next few days.

I called Home Shield and I told them about my middle diverter from the bathtub and shower. They didn't tell me that they didn't fix that type of stuff. They sent somebody out. They said they would have to order the parts then come back out. I kept calling the company. They kept saying that the parts were not in and that Home Shield had to get in touch with me. Two months later, I called Home Shield and told them what happened. They reimbursed me my $75 because of the situation. But they still charged me $75 again for another company to come out to fix the same issue. That wasn't appreciated at all. If they had that in their records, they should have said, “They can't fix that part.” I also told the second company that I had a leak in the same area. They said because I had tile, they couldn't fix it.

The last time I called AHS, I was supposed to submit a receipt for a refund that I did the replacement of the faucets on the sink. But I haven't done it. I asked them to email me the link so that I can submit my receipt. But I never got the email. I was very disappointed. On their website, they should also make it easier for customers to request a service. One time, I tried but the website was not having that. I could not click on and request. I had to call.

The dishwasher was leaking. The person we had was great. The dishwasher is working.

Recently, I had my air conditioning and heating serviced. The people who have been doing it since I bought the house said that a condenser needed to be replaced. I called American Home Shield about doing that and they said that if I didn't have their people do the inspection of service, they wouldn't pay to replace them. So I wasn't really happy about that. They never told me that I had to have somebody that they recommend do my yearly service. Also the people with Home Shield won't replace something until it's completely dead.

The guy who came in for the checkup for the air conditioning system seemed pretty quick and efficient. On the other hand, when I had a replacement oven sent out, it took over an hour to get through to somebody when I had to call in. I tried to do it online but I couldn't. If you have a question, you can't get it answered online. I don't call in much, but I recently did a claim for a dryer and it was easy. It was a little disturbing though. American Home Shield sent an email out, and my payment was processed for the job, but the person they assigned to it didn't do that particular thing.

AHS is the worst in the world. I've ben with them for 20 years and they did nothing to help us. We had water that was trickling down from the ceiling into the drywall by an electrical socket. So they were gonna send out a plumber, but the plumber never came. Then they were going to send out an HVAC guy yesterday. And this was supposed to have been expedited, which means that they had four hours to come out. We tried to call the guy but he wouldn't answer. We spent two days on the phone calling American Home Shield and all we did was speak to people in Ghana who just read scripts. They had absolutely no idea how important it was. I ended up having to pay $580 yesterday to get an HVAC guy to fix it.

A repairman recently came out to fix my air conditioning unit. He was very friendly. For the most part, I'm okay with AHS. I haven't had any complaints other than the company that came out to install the dishwasher. They wouldn't install it and I had to pay a plumber to do it. But I appreciate the customer service. I called and told AHS about the situation. They were right on it, and everything's been made right.

Generally, American Home Shield is okay, but the communication, the responsiveness and quality of the contractors vary. Some are very good to excellent, and some are fair to less than qualified. The online process of filing a claim can be difficult, too. I put in a claim for an item and did not realize the components of that item was not covered and so I paid for the service fee. They would never fund it. The contractor came out and said, “No, it isn’t covered under your policy.” Also, it takes a long time to get through an agent. The reps on the phone sometimes are terrific and helpful, and sometimes they talk around in circles and don't know what they're doing.

I had a leaking faucet and my toilet was making a large squeal noise. I called American Home Shield. It was fairly easy to get through. I received the name of the company that was coming out and the telephone number for contact. So far, everything's functioning well now.

I've used American Home Shield twice and so far, so good. The first time, their contractor came out to care for the dryer that was making noise. They said it needed to be cleaned and now, that's good. A contractor was out recently to repair an air conditioning unit which wasn't blowing cold air and that went smoothly. The air conditioning guy was quick. He came out and went to work. He answered questions, located the defective part, and made sure everything was working before he left. But I wasn't happy that the price went up as much as it did. It went up by 25% and I don't remember seeing an email that it was gonna go up. One of the reasons I went with American Home Shield was because it was cheaper than the previous service that we had. But that was a significant jump. When I asked the customer service rep about that, he just mentioned they were trying to remain competitive.

My refrigerator wasn’t cooling. I filed a claim with AHS with a rep and they were extremely professional and helpful. They explained to me everything - what is covered and what is not and what they were gonna do. They sent out Sears and they were really great. Every time the tech did something, he showed and explained it to me.

In the recent past, they've had better service vendors. We had a claim for the washer and the provider had to order a part and wait for it to come. It was a little stressful as it took a little long to get but not unreasonable. The tech was very professional and did the service very quickly. He was very friendly and helpful. He also did a little explanation as I like to know a little bit more. That was a nice experience.

The burners on the stove top weren't burning sufficiently like they should have been. So, Lake Area Appliance came and found out that there was some type of tool that they needed to order to have it work properly. They didn’t have to replace the stovetop but they could get the part for it. I spoke with the rep from American Home Shield and the whole ordeal was expedient. They immediately got someone out here, which I appreciated. The agent checked everything, told me what I needed and what they were gonna do, which was to order the part and when they would come in. As soon as the part comes in, he would be back out so that he could replace the part with that one that was defaulted. He did exactly what he said.

I did an online claim to American Home Shield and it was pretty easy. I was given the contact information and approximate date of when the service was gonna be rendered. Plumb Tech arrived on time. The plumber diagnosed pretty quickly and got the boiler running pretty quickly. Overall, it's been easy to get the help needed when you need it. AHS is the number one rated company on Google. I would recommend it for peace of mind.

I wanted to preclude having to search for vendors. The problem, especially here in Texas, is people don't show up. When our toilets and drains would not flush, I notified American Home Shield through the phone and it was cordial. The contractor showed up the next day. The guy replaced the float valve. He knew what he was doing and explained everything that was going on. It was good as it could be expected by anyone.

My dryer wasn't working. The contractor came, assessed the problem and had to order the part. The switch that turned the dryer on was the issue. They were back within two days and fixed the part. They were fantastic. Use American Home Shield because they're great.

So far, it's been good with American Home Shield. I put in a claim for the check up on the AC and a contractor came out and did it.

I scheduled a service for a spring checkup tune thing that American Home Shield was doing a special on. Same Day Air Repair got here and they noticed the fan blade was broken. It needed to be fixed and I had to put another claim to have that done. They came out to do the repair the next day. It's been super easy to put in a request with AHS and they're very responsive in getting a vendor assigned.

We were having some water runoff and condensation in our upstairs air conditioning system. Water was collecting up in the pan. There was basically a plugged drain. I did a claim via the internet as it's become my preferred method. I can do it at my convenience and don't have to necessarily be stuck on a phone call. I submitted the claim in the evening after hours and by the first thing the next morning, I had received a call. Techs came out the next day. I had discussed with them what was happening so when they came out, they just evaluated it and then took care of it right away. They were here for about an hour and a half.

The tech from Ace’s Garage Door Repair was very nice. He looked at the door and saw what was wrong. He explained exactly the thread and showed me where I could see that it was broken. He replaced it, put some oil on there and made sure that the door went down and up. I had to pay $100 to AHS for the deductible and it saved me $25. However, I would have preferred if AHS would have had a company that I selected.

I call American Home Shield to file my claims and I tell them the problem and they charge me $100 to send a tech. They've been able to get people here within 24 hours. I recently did a claim on my washing machine. It was making lots of weird noises. The problem was actually the pump, which had been replaced once before about a year ago and it went out again. The gentleman from Arc Appliance was here and made it very easy to do. The first company that they gave me to call, called me and said that it would be 10 to 14 days. That company suggested that I call AHS back. AHS got Arc Appliance here within the next day. Their guy did a very good job.

AHS is less expensive than what we had. Recently, my air conditioner stopped working. The contractor was very good. The tech said our coil was out and our unit was old and needed to be replaced.

The gentleman that came out and did the service was prompt. His name was Austin, and he did a wonderful job. Other than my recent service request though, I haven't done anything else with American Home Shield because I'm not sure what's covered and what's not, but it's not their fault. I've just been so busy that I never followed up on what I own.

I had an issue with my refrigerator, dishwasher, and my stove. The rep took out my information and did the request. American Home Shield did a bundle, so they did everything at the same time. The tech came out the next day and he was excellent. I would have him over and over again. He looked at the refrigerator and my stove. I didn't even know how to turn it on and off, so he showed me how to do all of that. He diagnosed what the problem was. He fixed my dishwasher. He got the serial number and stuff off of the stove and then ordered me new knobs. The first time he came, he was up and gone in about 40 minutes, and then he returned about a week later.

We're on hold forever to get ahold of somebody to talk to and that's a little discouraging. When we get someone, there have been several times when they say, “We'll get back with you within the next 24 to 48 hours" but there's only been once that they've actually called me back. Also, It takes a long time for them to get me a person to repair things.

I went downstairs and there was water all over the washroom floor. I couldn't tell where it was coming from so we stopped using the kitchen sink and the dishwasher. We also noticed it was backing up in the washroom sink. There must be a clog somewhere. I was thinking it was coming from the sink but it turned out to be coming from the floor. Two days later, we're taking a shower and we noticed that the water is getting cold. I went down to see if the pilot on the hot water heater had come off and saw a puddle of water on the floor from the hot water heater. We called American Home Shield and scheduled for service.

The refrigerator stopped working. The techs that came out were fine. I like them. They showed me and explained everything. They fixed it.

Water was leaking inside my wall through the ceiling on the second floor. A contractor came out and looked through everything. Good thing I was able to stop it myself and it was the exiting water and not the incoming water. If it was incoming, I would have to turn off the whole water supply and I'd be down for three days before they got there. But it got inside the wall and they said was there was nothing they could do because that was not covered. They needed to cut the walls and pull up the floor but I told them no. I have other insurance for that and didn't want to pay for it when I have insurance to cover it. The only thing was that they were so far away that, if I would have hired them to do any of the plumbing work through the initial inspection, they would charge more than someone locally here for the travel time. That would have been a been a hit that would have went towards American Home Shield.

Almost all the time, it’s hard to reach American Home Shield on the phone. Sometimes, the claim cannot be done online. I would try to talk to them on the phone, and it would be hard to reach them. Somebody came recently to fix the fridge, but I’m still waiting for a part for it. It’s almost two weeks already.

I had a great experience with AHS. They’re a good organization. I was very happy with them. When I submitted a claim, everybody took care of business. They did their work and did it professionally.

The technician did a very good job. He was very experienced and did a very thorough check. He said my system looked good. He made a few recommendations for future reference and educated me on the process.

The website was not working properly at one point in time. We could not access our online account. Also, some of the service providers have not been the best as far as timeliness of response and the services that they provided. When I had to have my oven repaired, it took forever to get an appointment and then even with the appointment, they didn't fix it right the first time. They had the wrong part ordered. It was a belabored process and that happened a couple of times. Their service is a good value for what they do. The question is how they vet their vendors, what the follow-up processes are, and ensuring that their website is working properly so that their clients can access it.

Appliance Wizard came when they said they would, looked everything over, and told us what they were going to do. They couldn't get parts for our dishwasher anymore so they would get a replacement. AHS sent us a notice to pick out which one we want. My wife wanted a black cover so we're waiting to see if they can get a black cover on the one we're looking at.

AHS is a good service except for A/C or Heater service. It will take several days to get someone to your house. This happens every time. I put in a service call on a Thursday and they can't come out until Tuesday. And no weekend service, so you have to wait through the weekend to get scheduled. This is unacceptable. And don't even try to call customer service since wait times can be hours.

It's been a positive experience with AHS and they've been good to work with. The service is good, particularly if you have an older home. The only time I was a little bit disappointed was when we had an issue with our air conditioner. For a recent claim, they sent out Hot Shot Appliance Service to handle my washing machine. They were super nice and very polite. I first did a video so they could see what was wrong with it. Then, they came out and they ordered the part. They told me the part would take a week to come in but it came in earlier, which I was happy about, and they came right out and fixed it. It was great.

I'm very satisfied with American Home Shield. There was one company they used to send me way back two years ago. It’s bad. I wasn’t happy with them so I told them not to ever send them back to me. But Action Repair is very prompt. They come in as soon as they get the call and fix the problem. The most recent claim was the refrigerator which wasn't cold. They came in the next day and fixed it. There's one thing with American Home Shield though. They were supposed to replace my cooktop. They didn't have the size so they told me to go out and buy it. I did and it's over two months now. I sent in the receipt but haven't gotten my check yet.

I like AHS because it gives me that reassurance that when something happens, I can call. It also helps me financially by not having to have a big expense all at once. Also, anybody that I've spoken with at American Home Shield has been very nice and professional. The technician was really nice, helpful and professional with my recent claim. The tech came the next day and the problem was resolved with my AC unit. One time when I was having a little bit of a conflict, they assigned my case to somebody special that would handle just my case, and then was a go-between and that was really helpful.

American Home Shield uses third-party people. They don't use manufacturers, people that can do the job right the first time. I had a claim for my stove and it took forever. I told the first technician what was wrong with the product, and he ended up ordering different parts to it. When the other technicians showed up, I told them both that this is what's going on and the other guy wasn't understanding what I was telling them. It was a video conference too and I don't see how he didn't understand. Still, the job got done, but I had to wait a few parts later.

I received the information from American Home Shield related to who was coming out and they also provided me with the phone number that I could call. But I ended up expediting the process and called the company myself. The repair guy was professional. He inquired what the issue was and I told him that there was this egg smell and that it's odd coming from the shower, and then the slowness of the drain. So, I asked him to snake it. He said that they would check to make certain it's covered. The guy said that they could only snake it if there was an actual clog. Otherwise, AHS wouldn't cover it. They could have told me that over the phone that they'll only cover it if it's stopped up totally. But they didn’t and still charged me for the visit.

I'm glad that I got American Home Shield's policy. It's a great thing. Recently, I thought my refrigerator was broken so I had someone come out. I put the request in late Wednesday night, and the repairman was there Friday afternoon. He was nice and helpful. He thought that it was just the light bulb. But I got new light bulbs and the light doesn't work still. Then the issue with the condensation, even though we turned up the settings, there's still some condensation so I requested another visit.

We did a claim to American Home Shield for an AC repair. It was coming on, but it would go right off. The first guy that came was from Georgia Heating. He said it was a wire. So, he put wires back together, and he left. It came on, but I told my husband it seemed like it was colder than necessary even with the temperature. Then it went back out. So, we called American Home Shield back and they sent somebody else. He replaced the thermostat. He did a wire and something else, and then he said it was fine.

The contractors from American Home Shield have been very good. My daughter didn't feel like it was getting cool and the tech explained things to us. He cleaned the AC, checked the Freon, and everything worked out fine. It was overall a positive experience.

I took advantage of the discount American Home Shield offers to do a yearly tune-up. While the tech was there doing the tune-up, he noticed that my capacitor was loose or broken, and he took the initiative to repair it. I can notice a big difference in the way the air conditioner is cooling.

The safety lever up in the attic on the AC unit, that had shaken loose, disrupted the thermometer that's in the house, which caused the whole system to go down. My wife and I thought it was a lot worse. But that was all there was. They came out and fixed it. They were in and out in about 15 minutes.

My fan in my HVAC system stopped blowing. The website was easy to navigate through, and it worked fine for me. My HVAC system is up in my attic around installation and a bunch of my junk. The young man did great navigating my attic and finding a solution.

All of a sudden, the dishwasher wouldn't talk to me. I pushed buttons and it wouldn't do anything. I called and spoke with one of the representatives with American Home Shield and they went on and they wrote up a ticket. A couple of days later, the gentleman came out and took a peek and said, "Oh, my. You got a burnt board in here." And he said, "Oh, this board here caused that board to go out." And that's basically what was going on. So, something shorted something else out within the unit. The contractors are legitimate folk. They come in with the attire. Like GE, they have their uniform on and the whole bit. So, whenever they come and provide a service, they seem to be legit people and knowledgeable.

Pro Comfort Heating came out, did a good job and left. It was for the flame detection sensor and it was just cleaning off something. Even though I saved money by using American Home Shield, it was a simple fix. I wish that I learned something so that the next time that it happens, I won't have to call and call. That was the second time I had problems with the furnace. The first time I called, I had to wait a couple of days but this time, it was something simple and the tech came out the next day. She was awesome. It was the end of wintertime but it would've been worse if it was the middle of winter. I hate having to take a vacation day to stay home and the only complaint I have is you have to be home in a certain window of time so it ruins your whole day. It would make it easier if there's any way that they could schedule a time after hours of work. But it got done within a day.

Sears came out and looked at my washer, and the guy said it was too expensive to fix so they would just replace it. That one was perfect. However, I'm still waiting on a decision that is being escalated to upper management that I haven't heard back from them. The claim was declined. The problem is still going on and American Home Shield told me they would not cover it. I called them to let them know that it shouldn't have been declined because they are the ones that sent the first contractors out to fix the problem. They've helped me in the past, so they've been good to me. Hopefully they can get this last issue resolved.

The icemaker quit working on my refrigerator and Dave’s Appliance came out within a day after I heard from them. It was fairly quick and exceeded my expectations.

We had a little problem when our air conditioner went out and American Home Shield approved to get a new one and it took us almost a month to get it. It just seemed like we couldn't get ahold of the people who were going to put it in. It took forever. They just kept promising. Finally, we got it after about 20 calls to them. I wasn't happy with how much money I had to pay to have it put in. I had to pay $3,095 extra. I've had American Home Shield for many years and I don't have a problem with them. I just have a problem with who they send out and why I had to pay $3,000. They said it was for upgrades. They didn't upgrade anything. They just put in a new one and then I had to pay for it.

The garage door opener wasn't able to pull up the full weight of the door. My springs have broke and I had to get the springs replaced. The tech from Affordable Garage Door Services really knew his stuff but American Home Shield wouldn't pay for it so I paid out of pocket. But AHS has gotten a lot better. I didn't like messing with them at first.

I was very pleased with our recent claim. My dryer elements went out. I spoke with an AHS rep that was knowledgeable and very pleasant. The Sears tech that came out was also very friendly. He told me exactly what was going on with it. He worked on those machines before. It's operating very well now.

The contractor came out and fixed the faucet. But then it broke down again and they finally resolved it. It seems like American Home Shield gets a lot of these little small companies and sometimes, they don’t have the equipment. American Home Shield is trying to get people out to actually do the work. But sometimes, people come out and then they end up sending somebody else because the first people didn’t do the work right. They used to bring in brand-name companies like Sears. At first, I was thinking about trying to switch up and go to somebody else. But I decided I’m gonna try to hang out with American Home Shield for another year and see if the service gets any better.

American Home Shield's service has been great and they've been on top of things. I had a water heater repaired because it had a bad odor and the rod inside had to be replaced. A bit of the odor has come back, but I've been trained to run the water more out of that. Recently, the icemaker on our refrigerator wasn't working. Initially, a sensor was replaced, but it still wasn't working, so the tech had to replace the icemaker. He was really good. Now, the icemaker is working, but it ices up quite a bit on the inside because the seals aren't completely sealing. The new seals are on forever backorder for the freezer and the refrigerator.

The other day, we had a contractor come and do our air conditioner. The tech messed up something upstairs so I called them to get him to come back but nobody ever returned my call. Also, we had a microwave that they repaired that took two weeks. The length of time that it took for that was quite a bit. But other than those, previous repairs went well.

Every time I've needed service for anything, I have no problem scheduling it. I did a claim for an AC tune-up on the American Home Shield website and it was simple. I received the contractor's phone number, picture, and the time their tech was gonna be there. The tech was very interactive and the work he did was perfect. Go ahead and get American Home Shield. My cousin was buying her house and I told her to get it.

I like American Home Shield. I've had a problem twice, and they're right on the money. They connect me quickly with somebody who can fix the problem. We had a problem with with one of the appliances and they sent a guy in who fixed it. The contractors have taken care of anything that we have needed them to take care of and are very respectful of our property. They keep it clean.

The dishwasher wasn't draining properly. The techs determined what they thought the problem was, ordered a part, came out two days later and replaced the hose.

I had a problem was the garbage disposal and the tech from Third Generation Plumbing was a nice fella. He got right in there and then told me everything he was doing. I also had a claim when I had some sprung leaks out of my valves behind my washing machine. The guy came and tighten down the nut. Paying $100 was a bit much but the way they looked, I was afraid to try it myself. At least if something broke, he was here to do it. The only thing with AHS is I don't want to call in a claim on the weekend if I can avoid it. I had a leak inside the house and I shut my water off. I filed a claim and they said the contractor would call me and make an appointment within 24 to 36 hours. That wasn't going to cut it. I needed the contractor then. Other than that, AHS's service is well worth it.

I'm very appreciative of American Home Shield. They just recently came through for me when they replaced my air conditioning system. It was old, and I had leaks in my coils in my evaporator system upstairs and a couple of problems throughout the system. It wasn’t running very well and kept losing refrigerant. The techs came out a couple of times and evaluated it. As a matter of fact, they just replaced the evaporator last year and it ran great all year.

The guy from Plumb Genius came out for my two leaky faucets and he finished very quickly. It was in less than an hour. Everything seems to be working great.

The locksmith was wonderful. So far, so good. This was the only experience I've had with American Home Shield but they were helpful.

I had a little leak behind the refrigerator and the experience with the tech was good. With today's inflation and everything else that's been going on, AHS raised prices. I've been happy with them but they've been doing it every year. They should give a customer a break especially a loyal one like me. I'm thinking of switching over to a different warranty company 'cause AHS is too pricey right now.

American Home Shield’s website was self-explanatory and good. I don't have to be on hold on the phone for a while. My garbage disposal had gone out so I had to call in and I submitted the request late, so I heard from the contractor the next day. When the tech came in, he saw the garbage disposal was dead. He said he was just gonna replace it. He had one in the car and replacing and putting everything in took less than 20 minutes. It's been working great so far. I was recommended by a family member of mine to AHS and I'm glad I got them.

My two air conditioning units went out. I had a representative come out and he told me that he will have to test one of the units to see if there was a leak. He would have to inject something into the unit then he would come back out in three days to determine if there was a leak. If there was a leak, he would have to determine where the leak was coming from. In the end, things didn't happen like that.

I had a good experience with American Home Shield and would recommend them. Sears came when they were supposed to and fixed my dishwasher. They were very nice people and were out quick. The second time, they had to wait for the part. But when the part got here, they came out.

The ice maker on my Samsung completely froze up and couldn't get defrosted. So, it was a replaced with a new one. Now, I have an air conditioning head on my mini-split. They're working on that to get it fixed. Everything's been going great so far. I pay the service and they fix everything else. The techs have been good. I had Sears before and they didn’t do some of the stuff that American Home Shield does. I got the higher policy with American Home Shield but they're standing by their coverage so far.

I had some shingles that had blown off the roof. I called American Home Shield and talked to someone. That was really pleasant. Someone came out in two to three days and replaced the shingles. I had some that were loose so he sealed them. The experience was really nice and he explained everything to me.

American Home Shield’s service and reliability has been great. They’re honest and stand up to their word of the coverage, unlike other home warranties. I saw advertisements and unfortunately joined a couple other ones which were very unproductive. These other people are rip-offs, and I apologize for not joining American Home Shield sooner. Any claim that I've put in has been covered. Water backup from my toilet, immediately, they had Sears here. They also serviced my pool as well as my appliances, and they fixed my dishwasher. I feel terrible about putting in the claims, but I have this for when something breaks.

The water heater pilot went out. The contractor came out and assessed the issue. They said that they couldn't get it started, they couldn't do anything, and they would have to order a new machine. They said that they would get back to me on pricing because other things had to be done in order for the water heater to be put in like something with the chimney. The company sent me a quote. The other piece of the experience was some other tech shows up at my house wanting to talk to the tech that was in my basement. He was like one of the company owners or the owner’s husband. It put me in a position where there were two men wanting to have a conversation. I didn't feel safe. He had no real reason to be there. They were just sitting there talking while I'm down there and it has nothing to do with the work itself.

I would recommend someone else other than American Home Shield. When they assigned me A & R Complete Service to do the annual air conditioning tune-up, I checked them out and they were a 2-star out of 5 stars. I called American Home Shield and asked it they always recommend lower tier work people and they said to try them out and see how they work. They worked fine, but they're not highly ranked. American Home Shield does not use top-notch people.