American Home Shield Reviews

When my microwave went out, they offered me to either get cash or to replace it. The way they handled things was great because my microwave was so old, they couldn't even find the parts for it. I chose to replace it. Also, the techs I've had have been great. I just had a service call for my sink being stopped up, and the plumber took really good care of it and got it unstopped. AHS takes good care of me.

Doug’s Construction did a good job replacing my water heater but I still had to pay in addition to what American Home Shield covered, which was a surprise to me because on the commercials, they make it seem like they would replace like for like. I've had a refrigerator go out and they gave me a check for 2,800, which seemed like a lot. But the refrigerator was a $10,000 Sub-Zero refrigerator. So I still had to put out a lot of money in addition to what they gave me. And at first, they said they were going to replace it. They said that for several months before they finally said they were not going to do that and that they'd issue me a check instead.

We had three issues recently, and the plumber came out and fixed them quickly. He was good and professional, and the process was easy. I've had American Home Shield on all of my properties for the last 20 years. If something breaks, I don't have to look all over town to try to find somebody to fix it. I just call them and they have all the people that would be good at fixing whatever problem I have.

I had a dryer problem, and the drum wasn’t spinning. The tech fixed that, but after he left, the heating element quit heating. So, he came back and fixed that. It quit again and he fixed it again. He came back and fixed everything today. All Repair Services did a pool pump a while back. They're good people. They did a great job. The only thing was it was hard to understand who I was dealing with. It was hard to get back on the phone. I would have to call American Home Shield to get an update on the part. It'd be hard to get them on the phone and you couldn't really understand who you're talking to. I finally got it resolved. They ended up having to mail me a check because they couldn't get the part. It all worked out. I got less money than I had to pay out of my pocket.

Our water heater wasn't heating the water, and it was easy to submit the claim online. The repair people who came were very good. They seemed knowledgeable and were efficient and reminded me that anytime I had any issues, to ask for their company again so that they knew what was going on. American Home Shield is a good company as well. I had a quick service, and I'm really happy with them.

I've never been a fan of warranties like this, but I'm impressed with American Home Shield. I had a claim which went very smoothly and quickly. The vendor they sent out took care of the furnace. They had the parts on the truck. It was up and running in 48 hours from the time I reported it.

I wasn't getting air. I called AHS to submit a claim and it wasn't difficult. It took a while for the part to get to us, to get the problem really resolved. But the tech did a good job. It seems to be functioning well now.

The people I talked to on the phone at AHS were very friendly and professional. Applifix Heating and Appliance came out for my appliance claim. The tech thought it was one thing. But then I was still having trouble, so he said I might need to do a recall on it because they're not working properly.

I've been happy and satisfied with American Home Shield. Earlier this year, my heat pump had to be replaced. I also had some issues with my plumbing. The technicians have been really good and professional and polite. They do their work well. What I like about having them as my warranty is the convenience of when something breaks down in the house, I just go online and set up a service request and do not have to find a contractor myself and make the arrangements. Overall, it's been a good experience. One of the challenges was that, in a couple of the claims, things moved slowly. Usually, with a lot of the claims, getting things set up goes pretty fast but with the heat pump replaced earlier in the year, it was a very slow process. It probably had to do a lot with the supply chain issues.

Two weeks after I got the AHS policy, my washing machine gave up. I called them and they had a guy within the next day call me to make an appointment to fix my washer. When he came out, he was neat and professional. The whole thing needed new guts and he fixed it. He was awesome.

I had a washer go out. American Home Shield fulfilled a whole new order and I only had to pay $100. Everything was done in a very quick and timely manner. But trying to use the video app that they have to help diagnose my issue was a huge issue that I was on the phone trying to get it to work for 30 minutes. It was kind of annoying. I was out of a washer for about two weeks, and they had somebody come out and install a new one that was even much better than what I originally had.

I did an online request for service for the dishwasher that wasn't working. A week and a half later, Cooper Appliances came and diagnosed the problem. They said that they had to order the parts which could take about a week. A week later, they showed up with the parts and fixed it. It would have been nice if they had the parts on the truck, but it wasn't critical. I'm very pleased with the service. I've recommended AHS to two people after my dishwasher incident.

I sent in a claim for the dishwasher and the contractor came out so quickly. They ordered some parts. Then they came in when the parts came and they fixed it. The dishwasher is working really good.

American Home Shield only works with companies that keep banker's hours. If they had more vendors that work weekends or after hours, it would be better. We work full time, so we work the same hours. We have to lose a day of work to be able to get the service done. But other than that, we have professionals that can come out and fix things right the first time. We've used them at least two times for air conditioning and plumbing. They fixed everything.

My experience has been good so far. But the first HVAC people were from Knoxville and service was gonna be a really long time. We had to call customer service and say, "Is there no one closer?" That's when we got the company for the last repair. The tech was here for eight hours working on my HVAC system. She was great.

The dishwasher was having a problem. We had it repaired. It worked fine. American Home Shield makes life easy and saves money.

On the main panel for electricity, sometimes it just pops up, so I had to put it back on because I didn't know how to do it. The tech came and he was really nice. He showed me how it works. He asked me if he could do anything else, and I said, “Oh, it's fine.” It was really nice and fast. It was a small issue, so that was easy. But I don't like the fact that when I need to call American Home Shield, it takes too much time. If I go on my laptop, it's very fast and convenient.

Fleming Appliance Repair came out recently to take a look at our microwave. The tech knew exactly what the problem was and he was in and out. He came early. He was really great. The only issue I have is getting ahold of American Home Shield and trying to talk with someone. When it said, “If you want to leave a message and have us call you back, give us your phone number.” I said, “I don't want to do that. I want to talk to someone.” I waited for another few minutes but then they just disconnected me. I had to call them back. It took me many phone calls and wasted time to finally put my order in.

I like American Home Shield's coverage on expensive repairs. I had a leak in my AC. Efficiency Experts came out. Everything went well. The AHS vendors are always great. Communication with American Home Shield is not always great though. Every time we call them, we get someone with English as their second language. So, sometimes it's frustrating.

I have had AHS for over 7 years and when I called them about a broken dishwasher they denied fixing the dishwasher citing misuse (have been using dishwashers for 10 years now). When I tried canceling the service they had me sign up for a second opinion. When I called back to cancel the service again and did not want the second opinion they ghosted me. They have been ghosting me since with reasons like "the agent who I spoke to about the second opinion will call me back" and sometimes simply hanging up on me. I have requested, begged, and berated for them to cancel the service but they won't. Worst customer service ever! Stay away for your own sanity.

My recent claim with AHS was for a roof leak. It was very easy. All I did was put it online and then they sent me the person's names. My experience with the tech was good. Everything's good now.

My experience with Affordable Appliance has been one of the few positive experiences I've had with American Home Shield. They made the appointment, showed up on time, and diagnosed the problem, ordered the part and came back and fixed it when they got it. But I had a really bad experience with American Home Shield this summer, and when it was all said and done, it cost me almost $4,000 out of pocket. I still haven't been reimbursed for it. The vendor that they sent out did a lot of negative things and incorrect things that caused me to be sitting in 80 degree temperature throughout most of the summer.

The contractor replaced some connection on the outside. The first visit was the same day. And they came a day or two later and ended up bringing the part that was needed to be replaced. So, it was quick. The AC now works great.

The repairman took care of the problem with my main GFCI outlet that was blown. He was informative. However, when you call American Home Shield and get the automated system, it doesn't give you the right options. It was charging my credit card that I didn't even have anymore, but somehow they managed to get it to the right credit card.

The Forest Air heat didn't work. I submitted a claim and they said it would be a week and a half, but I told them we needed it sooner. So they obliged and the techs were here in just a couple of days. They were excellent and they resolved it.

The rep that I dealt with was very fast, courteous and knowledgeable. I needed to get the locks changed and the contractor was very efficient. They had to do the front door, the pool door, the garage door, and the garage side door.

I've had some run-ins a few times, but overall, AHS is satisfactory. They do the footwork and handle who's coming. It makes it a little easier to take care of things. Recently, the valves were malfunctioning on the washing machine. A tech got out there quickly in two days and had parts with him.

I've had AHS since I've been here at this house and they've always helped. My dryer stopped working and they connected me with Sunbelt Electric. They were great.

Having a home warranty has been really amazing. I put in a service request and the tech came the same day for the last one I put in. Everything is really easy and convenient to hop on. I have the website saved on my phone so I can open it in two seconds and the claim is submitted. When we moved in, the tubs were draining really slowly. It got to the point where a tub wasn't draining. The plumber was able to unclog it for us.

The only thing that has been resolved at the easiest level was the water heater. It stopped working and they replaced the water heater and all the lines going to and from the house. The techs were amazing. With my AC unit, the coil had to be replaced and AHS said that since it's an existing issue, they wouldn't cover it.

The toilet didn't flush well and I had a leak in another bathroom sink. I called AHS and they said that someone was going to contact me then the contractor came out. But he had come back for it. He had to get a toilet part because he had discovered while he was there that there was a leak between the tank and the toilet. He said I needed a vent and my warranty was not going to cover a vent on that. So I had to go down and check. During that time, I found one of the toilet hoses that was dripping under the house. So I called the home warranty then I let the Ace man know and he took care of that without any problems. I paid $100 and the plumber took care of the issues. I also called AHS before to check my air conditioner in the spring and had no problems.

The very first day we moved in, my daughter tried to take a shower and the toilet backed up right there in the downstairs bathroom. So we snaked it out because we had a friend who had one. It worked fine and we thought we got it. Then a week later, it happened again and we could not get it. When I first submitted the claim to American Home Shield, it was smooth. I called the guy and he said somebody would call me shortly. But nobody did. It was Saturday. I waited until Monday and called and talked to somebody from the warranty place. They told me to hold on and they called the Whitney place. Then, they got back on the phone with me and said that they left a voicemail and told me to have a nice day. I said that I need to talk to somebody and try to get this scheduled. I don't want to go through a third party. So, the rep ended up giving me the number.

May Heating and Air was sent out recently by American Home Shield for a free check-up. It went well. They were very professional. They were in and out, they did what they had to do, and left.

The pilot light of my hot water tank blew out and we could not get it lit again. The service went really well. The techs were very professional and accommodating as far as explaining how to get the hot water tank started if the problem happens again because there was a little trick they had to do. My experience with AHS has gone well. The only bad part was that it was a Friday afternoon when we submitted the claim so we had to wait 'til Monday to get somebody to come.

It was cold and my heater would not turn on. I tried everything to troubleshoot it. I watched these YouTube things to try to figure it out myself, and I was like, “That is beyond my ability.” So, I called American Home Shield and they offered me somebody but I've had them come out once before and I didn't have a good experience with them so I asked for a new person and they sent out these people. It was great. He came out and checked it out. I'm glad I called them because he replaced the control thingy inside the heater unit that was in the garage. He had to order it. He called me and I missed his call on Monday. So, then I got a call on Tuesday and he was able to come out and fix it. He was super efficient. My heater works great.

American Home Shield emailed us an offering for a furnace service for $75. So we set that up and Choice came out. They were very professional and they explained everything about the furnace to my husband. Choice has come out several times for us through American Home Shield and we're quite pleased with their service. Also, American Home Shield has never let us down. I would never buy a home without a warranty, and American Home Shield would be the company I would recommend and use. We're very satisfied with them.

My washing machine had a code on it and it wasn’t washing. The guy came out and he told me it was code F2 and F5. It said it was the door latch and he cleaned that out. It worked for a week, and then it started doing the code again. I called them back out because he said my $100 service call was still good for 30 days. He came back out within 10 days because they had to order a part. So when they came back out, he put something in and so far, I haven't had any issues with it. I don't have to worry about having to come out of pocket with a whole $1,000 to buy another whole washing machine. Being a homeowner and not knowing a whole lot about how to go about calling repairs or worried about getting a repair, it was real easy for me to call American Home Shield and them to send someone out and take care of it.

When American Home Shield sends Sears, it's good. But when they send anyone else, it's terrible. With the fridge, they sent some second-rate company out and they claimed they were gonna order a part. Three weeks later, they hadn't done anything and I was out a fridge for that while. So, I was a little upset about that. I had to call AHS back and wait on hold for an hour until I finally got someone from America who understood what I was going through. They were the ones who called Sears and got them to come back out. And the guy even had the part on his truck. So, it was done in one day. In my most recent claim, Sears came out for the dishwasher and replaced the control board. Some of the buttons for its features were not working.

Having AHS gives me a sense of relief that when something goes wrong, I'm not going to have a huge bill. Sometimes, I haven't been too happy with them but overall, they've been pretty good. I recently had a claim for the burners that weren't working and the techs got out here very fast. They were really awesome and I was very satisfied with them.

We've been satisfied with AHS. They take care of us. They have great customer service. Recently, we put in a request to have the fridge looked at. We noticed that it wasn't dispensing water and there was a small leak. It wasn't making ice either. Everything was good with the contractor. The line needed to be flushed and the filter needed to be changed.

The repairman was wonderful. He came for the blower that would blow, but nothing was heating. He knew immediately it was a thermostat that needed to be fixed. Once he got that going, He found another thing that needed to be tweaked on the unit to make the thermostat that he just installed talk to it. When one dishwasher leaked, and we thought it was pinhole leaks under the foundation. American Home Shield sent several plumbers, leak detecting people and appliance people. When one appliance man got here, we were thinking they were gonna fix the issue. But he said, "I can't do Frigidaire today." Then it was three more days waiting on somebody. I also had to deal with my home insurance because that leak made them have to pull up all my wood floors. We couldn't do anything. The contractor couldn't go forward until the American Home Shield plumber and the appliance man finished.

The service went well. The contractor, Frog Pro reached out. They're very responsive and helpful. They came out twice. The first time was to note that I needed actual service and not just a tune-up. When the tech came the second time, he said he needed to order another part. We're waiting on the next step of that. But everything has been easy.

I had a couple of good experiences where the people seemed to know what they were doing and one or two that really were disappointing. In one case, we had an air conditioning drain that was clogged. The way the air conditioning people who came tried to fix it was to put a hose up to the drain and shoot water up into the pipe. The problem with that was when it got into the attic, the water shot out and seeped into the floor of the attic and into the ceiling of the rooms below. It was the dumbest thing I've ever seen anybody do. I asked, “What are you doing?” The tech said, “Well, this is how we do."

The heater was not coming on at all and the fellow that came out was able to get it to kick on. He fixed whatever the issue was between the thermostat and the heater unit. Also, while he was there, he noticed that there was a part that was vibrating pretty badly and rather than wait for that part to go out, which could cause other problems with other parts, he got that part and got that fixed. He was great.

I did a ceiling fan claim and American Home Shield had somebody out for that. They did a seasonal check for getting prepared for winter. That was a free call. So, they came out for that. The experience was good. The tech that came out for the ceiling fan was really great. I liked him. The one that came out for the tune-up was also good and respectful.

The contractor went for the winter checkup for the AC. It went very well. It was very quick. I like the peace of mind that my appliances and the AC are covered. AHS has been very responsive to my needs, so I'm happy with them.

American Home Shield is good. It's just sometimes, it's hard to understand the operator when I call them. They speak English, but they have an accent a lot of times. Other than that, they're so polite. Recently, M & E came for the bathtub. There was a drain that had a crack on the bottom and it was leaking. It had to be replaced. The tech tightened up the spout. It was leaking as well. The process wasn't that long but I thought they were gonna call me and they ended up calling my wife. I told them to call my phone, but the plumber called her, and she didn't really know everything. She said everything was great though. Overall, we like American Home Shield.

I filed a claim when I had no power in my garage. The contractor called within an hour of American Home Shield telling me that a contractor was assigned. They got out that day. My son hung an extension cord and there was a switch on an electrical box on the wall that got shut off. We didn't even know it was there. The repairman took care of it right away. He didn't make me feel stupid. He was awesome. I've had one other instance where I filed a claim and American Home Shield was prompt then too. My furnace motor was making a weird noise. They got someone who called me and came out right away. I would recommend American Home Shield to other people. They have an extensive coverage.

I was thankful that someone from American Home Shield reminded me that if I had more than one appliance, they can be seen at the same time. The repairman, Scott, came to see my broken handled dishwasher. He fixed that. Also, my washing machine was getting off balance all the time. The man fixed that as well. He was very friendly. He called when he said he was gonna call. He got here when he said he was gonna get here. He was very quick. When we talked to him, he knew exactly what he needed to get. On the washing machine, I couldn't find the plate with the model number information to send them a picture of it or tell him what it was. But thankfully on that, he just attached a spring that had come loose.

American Home Shield is fantastic. Our air conditioner went out about a month ago. We called, and they sent somebody out in a day and a half and got it fixed. Then our washing machine upstairs was out of balance. We made a phone call and a guy came out, looked at it that same day and said it was gonna cost more to repair it. I got a deal from American Home Shield. They said, "Go shopping. Pick out a new one, and we'll deliver it and install it."

My refrigerator wasn't making ice. The tech checked it out and told me that they had to order a part because the other part had gone bad. We ordered the part and they had it sent to the house. A week ago, he asked me if the part was in and I told him yes. He repaired the refrigerator and put everything back in place. He was very courteous even with me being sick. He did a wonderful job.

The plumbing service went fine. But I'm thinking about calling them back because there's something wrong with the toilets still. I had to turn the water off. I have the plumber's number and I want to talk to him to see if he can give some hint on what the problem could be because I don't see where it’s the same thing that he fixed. Other than that, I have no complaints. They were fast to get people here.

We had a furnace issue. We called it in to American Home Shield then they contacted some company that does the repairs. They came out within two days and checked it out. There was elaborate explaining what needed to be done, what needed to be replaced, and an estimate that we would have to pay. They gave the information back to American Home Shield to see what work needed to be done. We went from there and got it fixed.

The service of AHS has been very good. The technician from Tnt was really good, responsive, and communicative. However, the gentleman did the repair for us and he ended up not having to replace a part on another part of itself. He just said he tightened a wire. But since that day, it didn't work. If we can get this issue fixed, we're all good. We're happy with AHS. I would certainly recommend it.

American Home Shield is responsive and the service has been good. Submitting the request was very fast and the rep was very professional and friendly. The techs who came out for the AC maintenance were very professional, knew what they were doing and fixed the problem in a timely manner. They were wonderful.

My garbage disposal was not working. Every time I would turn it on, it would fill up on both sides. The first person that they sent out didn't have the equipment needed to fix the issue. But when Assurance came out, the tech fixed it right away with no problem. He was wonderful. Everything’s working good. I had a claim before this one about the garbage disposal. The gentleman came there and found rocks that were in the drain. But he didn't necessarily fix it because I was still having the issue.

I hated that the price went up when it was time for renewal. I asked for a discount and got $125 off for the year, but it was still more than initially what I had paid for it. Also, the longer that you're a customer, AHS should offer you more discounts. But the service wasn't bad when they replaced the dryer, which was fairly quick. The dryer was propane and they didn't have anybody that installed propane. I had to find my own person to install it which meant I had to get rid of the old dryer, dispose of it myself, then find someone to install the propane dryer. Because with Propane, you have to take it apart to change this little orifice on the inside so it'll burn Propane instead of natural gas. So that was a pain. But AHS offered me $100 to help offset the cost of hiring somebody to have it hooked up.

American Home Shield has been good. We got three ceiling fans fixed. The electrician told me exactly what was wrong with the fan. I had previous repairs, too and I like that American Home Shield has quick response and a low fee. I will recommend them.

I was having problems with my washer and dryer. American Home Shield sent Green's Appliance and they were able to repair both of them. The claim mainly started out with the dryer. The dryer would not heat and they had to replace the heating element. The washer was bouncing really badly when you put it on the spin cycle, and they were able to repair it, too. It was excellent service. The technician and the person that I did the claim with were good. You couldn't go wrong by purchasing American Home Shield.

Initially, the appointment was very far out. But American Home Shield worked us into a cancellation. The contractor repaired the oven for my boss in his rental house. And they got it in time to fix it before Thanksgiving. So, we're very happy with that. I'm sure having AHS saved him. He paid for the cost of the warranty in that one repair. That’s our first use. So, it will be very worthwhile.

I submitted a service request for our washer, and the techs were very friendly, professional and on time. They explained everything to me that they were doing and what might be causing my problems. I’ve had problems with the dryer and the washer real close together, and both of those times it was Sears that came out. They checked the sensors because it wasn't going completely through the wash cycle. They determined that it needed a new motor, ordered that and put it in. It still wasn't working right, so a different appliance group came out and, again, calibrated the sensors. Now it's working okay.

The experience with American Home Shield depends on what needs to be repaired. The recent claim was fine but last year at this same time, my refrigerator went out. We didn't get our refrigerator fixed until after the 1st of the year. They didn't have parts or they didn't have people to do it. We were without our refrigerator through the entire holiday season. We ended up having to buy a small apartment fridge to get by.

American Home Shield is good. We just had a tune-up done for our AC. They found that there was a part that was needed so they ordered that. It took a while, but it was a positive experience. We had two different technicians and both were very polite and professional.

One of our two refrigerators went bad. The tech did an excellent job. But we're gonna lose everything in the other refrigerator. I had issues with some lights and some of the display panels and the technician replaced a part and it completely quit working. We've been without our main refrigerator with all the frozen stuff for a week now.

I had a suspected leak in my kitchen sink line. It smelled damp. American Home Shield sent a plumber out. He was able to find that it was leaking behind the wall. He repaired it. He was nice enough to tell me, "I can't see how far down this goes. You may be dealing with some mold down there. If I were you, I'd have a home restoration company come look at it." He even provided me with a couple names. He also told me that because he had to cut into the drywall that American Home Shield would send someone out to repair the drywall. But I haven't heard anything about that.

I had a plumbing issue recently. I submitted a claim online. Everything went fine and the techs fixed it.

I did a claim online for my heating and air conditioning unit. It was easy to do and the tech was fantastic. He found the problem and fixed it. So far, everything has been going great. I had a great experience with American Home Shield.

I had a slow drain and a slow showerhead. The techs who came out were very good. They fixed two of the three. One, they said, is not covered by American Home Shield. Then the other one they had to order a part for.

Budget HVAC came out for our annual inspection with our furnace system. They found an igniter was the wrong one so they replaced it. They said the one that was on there could have made it blow up. They ordered the one right from the manufacturer that's supposed to be on the furnace. They had to wait for three days for it to come in then they came right out and installed it. It was quick.

American Home Shield's okay. It's their vendor who is not responding. They're supposed to come back for the third time to fix the problem. I had to do a work order each time through American Home Shield. November 9th was the third time that I sent another work order. I don't know what's wrong with it. If I knew what was wrong with it, I'd be able to fix it myself. On Thursday the 9th, I reached out to A&R to set up an appointment because I hadn't heard. I had a valid work order number with American Home Shield, so they did not charge me each time I had a work order. A&R said, "I'll have someone out there on Saturday between 8:00 in the morning and 12:00." So, I waited and I waited. No one showed up. So then I called A&R and all I got was to leave a message recording, of which I left two messages and said, "Please call me back to get someone out here. No one showed up. Blah, blah, blah."

I've been having problems with American Home Shield since I've had it. If I would call in for some service, it seemed like it never happened. I had a washing machine problem. First of all, they had the wrong address. They could never find me in the system when I would call. Sears came out for our dryer a month ago. I told the man the dryer was not heating up. The man said that wasn't the problem. He did nothing. He said, "Clean out the filter." And he left. I called back to let them know it still wasn't working. Somebody came back out, they did nothing. They made another appointment. And the appointments were two weeks apart. They didn't come right back out.

For the past few years, American Home Shield hasn't been good. When I first signed up with them, I was told, "We'll fix your item. If we can't fix it, we'll replace it." But there have been so many times where they refused to fix or replace. I don't know why I'm paying for the service if they're gonna tell me they're not covering it because of some crazy reason. When my AC went out, three different companies came out. There were three different diagnosis and all three times, American Home Shield decided not to cover. We were out an AC for about a month in hot Florida. I had to pay to replace the air conditioning, and I need them to reimburse me. On top of that, I've been with them a good 15 years, and their contractors were the only people who serviced my AC. Whatever they're telling me is the problem or what is preexisting or there's damage to this, who damaged it? For 15 years, how did it happen all of a sudden?

The drain in my basement from my washing machine isn't draining. It is backing up into my basement. The contractor that came out was okay. But I'm waiting on somebody else to come in to try to fix the issue.

During the length of our Warranty (SIC), American Home Shield did nothing on any issues we had. We have since sold the house, but as part of the sale, we had to provide the buyer with a warranty. American Home Shield conveniently forgot to cancel the first warranty and has been billing us double for seven (7) months. When my wife called to cancel, American Home Shield said they needed to speak with me. I called American Home Shield when I got home from work. Spent 10 minutes in a Queue before being answered. Spent another 25 Minutes repeating Information that American Home Shield has on file.

Scam ! It’s not like their commercial! Fraud in their what they represented in the commercial! If you need a boiler then get AHS… If you need a boiler then get AHS American Home Shield. But after that it is almost worthless!!! Otherwise it is somewhat (allegedly) a scam. Contract does not include plumbers caulking, or a plasterer coming to fix the fallen in ceiling.. I have a premium contract. Very bad contractors accept for the heating guy. Otherwise I would say it is in my opinion a Not Worth getting!

I have had the most bizarre experience with AHS. I submitted a claim September 10 for an electrician. The company AHS gave the job to, WASHINGTON ELECTRICIAN SERVICE LLC 253-325-5152 NEVER called. I called AHS at least 5 times asking for help. They called the electrician as well and they NEVER received a call back. Twice AHS told me to give it one more week and then they would refund me. On Nov. 7th I called again... and was told they would NOT refund me the $75 until they heard from the electrical company that work was not done. Yet, the electrical company (which I also have called 4 times) has NEVER returned AHS or my calls. Obviously they no longer are taking jobs for AHS. AHS refuses to refund me. I am totally being scammed by AHS. If anyone has experienced this please let me know.

I’m very happy. I've had to call them twice and they've come through both times. One time was for our washer. It just kept on turning off mid-cycle. It took 100 times to get through one load. They sent somebody out to replace the motherboard. We were good there. Then a couple of weeks back, there was a gas leak outside of our house. When the gas company came in and did the due diligence on the inside, there was a pipe that was letting out a very slow leak from the main valve. We had no idea. And that's where I feel like American Home Shield shines. Instead of having to pay a plumber to do that, we utilized our AHS there. We were able to get the gas turned back on. It took a day. We've also had good experiences with the vendors that AHS picked as well.

If something breaks, American Home Shield will fix it. Aerify did the maintenance on the heater. The tech was very professional. He was nice.

If anything's broken, I can just call AHS and they take care of it. It's like a protection for my house. If anything breaks down, it doesn't come out of pocket too much. Recently, I thought the thermostat was broken and the tech was awesome. He told me it wasn't broken and showed me how to use it.

There was no water coming out and it was an ongoing problem for that particular refrigerator and freezer area. Appliance 911 came out and the tech did a fantastic job. I was very impressed by those guys. All the companies that American Home Shield uses have done a great job.

The clothes dryer's knob was busted. The tech got it within five minutes. So, he did a good job. I have another person that's working on my AC unit. The guy that came over was a piece of crap. The other guy came over and said it was the condenser, but the AC unit was old and he would try and get American Home Shield to replace it.

Everything was great. The rekey tech kept in touch with me and made an appointment. He let me know when he was on his way. He was very friendly and it was very good service.

American Home Shield is wonderful. I have had a washing machine and a dishwasher replaced. I would never stop having them. Because I've always worried that something's gonna go wrong, and it's gonna cost me thousands of dollars. And I end up paying 75. So, it's a great company. Get them. The worst thing about them is I could not understand the people that take the calls. They have very bad accent. And I have to keep asking them to repeat it because I don't understand what they're saying. That's the only bad thing about them is whoever they are that answer the phone and I describe what's going on. Other than that, AHS was very good this time. Somebody answered, I told them the problem. They referred me to Ultra. Ultra called, the tech gave me an appointment the next day. So, the whole thing went very nicely with Ultra and AHS.

I had an issue about getting the $100 service fee back when I had canceled a claim. Also, I'm in a very rural area and there are lot of things I can't get done here. I have a roof leak, and apparently, American Home Shield can't find a person to repair that. They gave me an option of an outsource after four weeks. It was a long time to hear that. I also couldn't find somebody to service my AC. They got some guy to come out. He was an hour away and wasn't even sure because he didn't work on LG units. He worked on Carrier. But he got it going. The overall cost-effectiveness of the service is good. I don't have to make appointments myself. I have had people out here for my washer, and that was quite a lot. I also have had people for my stove and plumbing when I first moved in.

I had some rekeying done. The tech who came was professional and quick.

The broiler wasn't broiling. The contractor is very personable. They've done some work before and they're punctual. They call you back to make sure that you know what's going on, like if they're trying to get a part. The tech found the igniter wasn't working and the eyes on top of the stove sometimes don't come on. I told him that I clean those but he said that the disk on top gets carbon on it and I have to take them off and scrub them. He showed me that I could take a scouring pad and try to keep the carbon from building up on the disc. I'm in the handyman business and I've told many people that it would be a good idea when they buy a house to get AHS because it covers a lot of things.

Things have been great with American Home Shield. They're very responsive. It's very easy to use. It has lots of services. Now, they're doing the preseason heater job. They also did a rekeying as well. It was great. The guy was here when he said he’d be here. It was super easy and it was fixed.

We had a water heater claim to American Home Shield. It was old enough, and the techs couldn't get any parts for it. I was pleased with the claims process. It took less than a week.

The contractor was out within a day or two. The guy that came out was good. He was quick about it and did a good job. The only problem was I waited almost two and a half months to get it fixed. They told me that they didn't have the parts and we waited two months for a part. I called GE and I was able to find the part I needed online through another company that had it available. I asked the guy, "If I can find the part, why can't they get it?" He said, "I guess because of who they use for their parts, we've had to wait for them to get it in." But I know the part was available. Why do we have to use whoever they want if I could go somewhere else and find it immediately?

The contractor that came out for the gas stovetop was great. They were timely and very professional. They tuned up whatever was wrong. It's all good now, so they did a great job. The only complaint would be I wish the appointment was set up a little bit quicker. I wish they were able to come out sooner. But I understand that’s based on availability so that's not really the biggest issue.

American Home Shield sent Ace's to fix my garage door that was not working. The technician was really great. He was very helpful and professional. He was so quick.

American Home Shield is fantastic. I had the Piedmont utilities out here twice. I was smelling gas. I got up in the middle of the night smelling like I wanna throw up from the rotten eggs. I called American Home Shield the next day, and this incredibly fantastic guy helped me. He helped me identify the only three people who could help me in nowhere-freaking-Alabama. He ended up calling the people in Birmingham two hours away and another company so and so away. He found someone within 30 miles of my house and he got him out here that day. The guy said, "This is really dangerous. Shut the gas off." AHS saved my life. The Quality Air Services is my guy. They are fantastic folks and very polite. Those two guys that came out gave up a Saturday.

The guy from Arizona Sunrise Lock did really awesome. It took a little while ‘cause the locks here were not standard. So, he had a bit of work to do, but he got everything done. It took him a few hours. He did great. AHS covered it nicely and easily.

It usually takes American Home Shield a while to respond, but other than that, the service was good. They had someone come out and fix the part on a dishwasher, and the guy was very nice. However, some of the contractors that American Home Shield fielded the calls to, when you did the research to look at their reviews, were terrible. If someone was going to reach out to those companies individually, a consumer wouldn't. The consumer is locked in to whoever AHS has contracts with, but I just rolled with it, and it usually worked out fine. With the three services that we had, we didn't have any issues with them 'cause they were relatively simple.

AHS is doing great. The plumbing service was good. I had another service for the heat and the techs tried to fix it. It was working but on Saturday, it went off. So, I'm waiting on them to fix that again. AHS is a benefit. Sometimes, you don't expect something to happen and you have the warranty. It's good to have that service with them.

The disposal unit started making a lot of noise and I thought that it was falling apart from the inside. I made a claim through the AHS website and it worked well. Then, we had the plumber come out and he was very quick to find that there was a small screw stuck in there that was causing the problem. We had another claim that worked out just fine and so far, the warranty seems like a good deal.

I always recommend American Home Shield. They're a blessing. Recently, my toilet wasn’t flushing. The plumber told me that it was clogged up on the outside, did what they had to do and left. They've done more service for me. They've always been neat.

They offer a tune-up at a discounted rate. I chose to do that for my furnace and it went well. I signed up for the tune up in September, and the person didn't come until last week. But I didn't press Home Shield. The contractor was awesome. But they did take their sweet time getting here.

I turned my dishwasher on and the whole floor got flooded with water. A hose got disconnected and was clogged. The tech fixed it. He was quick.

My unit stopped working and when the tech came, he introduced himself, and I showed him where my thermostat was and what was going on. He did check in the home, and then he went around the back of the house and checked out the unit. He went upstairs, in my children's room, where the other unit is upstairs and checked that. He had some equipment, and he ran some tests. Then he let me know that he was going to try to see if it was low on Freon. He did about four different little tests. Then he found out that it was clogged. He told me exactly what he was doing and showed me everything. By the time he left, it was working. I also had a claim for my dishwasher and that went over very well. I don't ever plan on not having Home Shield because my parents are older and they can't help me, and I'm in a town by myself. I would suggest it for anyone. I can't afford to buy a new AC or heating unit. But if it's able to be fixed, I'd rather get it fixed.

American Home Shield has been a great resource. I've had my dryer repaired three times in the last six months and all three times, it was a motor. Reviewing my contract, if it's something that AHS can't repair, it would be replaced with like equipment. The technician who came out said the same thing. I called in after filing the second and third claim telling AHS it was not assigned to the same vendor. I asked if there was a warranty against that motor so I didn't have to pay my deductible and if they weren't overpaying. I was told that they just assign me to whoever's available. I was hopeful that my deductible would be waived because it was within 45 days of the last service and it didn’t make sense to me to replace a motor twice, certainly, not three times. Motors aren't cheap and they paid a lot of money in three motors in the last six months, especially my first two.

I had an issue with my toilet. The techs were great and they got everything done in under 45 minutes. Get AHS 'cause it saves a ton of money.

The techs did a tune-up on my heating unit to make sure everything was functioning properly. They were really nice and knowledgeable. When the techs told me they were coming, I was able to track them and they were there a little earlier than what the time said.

We have a mini-split unit and May Heating, the contractor, serviced it. I like the ease and convenience of being able to put in a work or service request with American Home Shield. For the value and the price, it's worth everything.

I'm really happy everything is okay. So far, whenever I use the service, I received it on time. When I had a plumbing issue, I got the service and everything was great.

I have one order that still hasn't been fulfilled and they haven't even called about it. It's for the fan on my microwave. They don't have somebody in my area to even do it, which is ridiculous, because I just renewed my policy with them and I even upgraded. Now, I'm paying more, they still can't come out and do it. It's because of where I live. But they just came out and fixed something yesterday. So, it just seems to be for this fan. But AHS is convenient to have, with just a phone call, someone will come to fix something.

The contractor was a very professional company. But I couldn't get my issue repaired because the parts and labor were $1,300 out of pocket. Other than that, I recommend AHS.

My furnace was running pretty loud. It's kind of old. I just wanted to check to make sure it wasn't going. The techs came a couple of days after I put in the service request to American Home Shield. They needed to just tighten one thing and they left.

The tech from Ace's Garage Door Repair & Installation was good. He looked into the door and told me that it was a spring issue. He explained the process. The spring was covered. He suggested that I should go for an additional spring because it's a two-car garage door. I mentioned that the garage door balancing, will not be covered by the AHS warranty, so I paid for extra spring and got it balanced.

The tech did a good job. He was very pleasant and professional. He came right in, got the belt taken care of and replaced, and was probably in and out in 30 minutes tops. The dryer’s doing great.

The service went well. A tech did the stove and another did the dishwasher. They were both very fast, went about their business, and cleaned up after everything. Both appliances are working great. The only thing was waiting for the parts. But it was done in a professional and timely manner.

I had a repair done for the refrigerator and the service was good. The tech was here and gone. I'm happy with American Home Shield. It saved me money.

I like that when something major breaks down, I'm not trying to drop $3,000 at a time. Instead, I’m paying a bit each month. And whether it balances out in my favor or their favor, it means I don't have to drop 3,000 in one day. Recently, yhe tenants said there was a leak coming from the valves supplying water to the toilet. American Home Shield was able to take care of it. But there was a disappointing point to that.

The contractor tried to fix my over-the-range microwave. But it turned out that it had multiple door switches that were broken. The tech only had one in his truck, so he removed it and took it to the shop and had it for about two weeks, and then brought it back and reinstalled it. He made sure everything was good and works perfectly. Everything's been really smooth with American Home Shield, so I've been very pleased with them. I've had my HVAC repaired multiple times by different companies and I haven't had any issues with payments or any of the contractors trying to say, “You owe me more money.” I've had multiple issues with the things that I have covered on my policy and I have not had an issue getting anything fixed yet. The longest I've had to wait for someone to come out was seven days.

I'm a Realtor and I've had some of my associates tell me that I should use American Home Shield and give them another chance because I would never use them in 1,000 years. They never came through for my clients. They wouldn't cover anything. They would never replace anything. I decided to give them a try on my own because there's no better way to see if they're back in the running than to experience it firsthand. So far, it's good. However, there's something that's unclear about my last service call. The vendor needed to replace something on our washing machine in order to do a diagnosis on what I was telling him was wrong with the machine. He made the diagnosis and said that he had to order another part. That was two weeks ago. I haven't heard back anything. American Home Shield seems to have closed my claim but I still haven't got my washing machine fixed yet.

Nussbaumer came out in July 2022. But they didn't want to do any work. They were supposed to look at the stopper in the tub and to look at the faucet. They were also supposed to look at the two toilets. Water was running constantly on both toilets. Because it was so many jobs, they refused to do the work and it was causing the issue. But AHS did a great job. They reached out to RDN Plumbing and they came out and fixed the stopper 'cause water was leaking downstairs into the kitchen.

I've been pleased with American Home Shield. Also, the tech was excellent. The part was too old and they no longer made it. I had to wait for a replacement oven.

American Home Shield sent Goodlin Plumbing for a leaky diverter valve in the shower, tub and shower. They were very polite, prompt, and efficient, and it's all fixed. If we have another problem, we'll call AHS back.

My experience with the contractor was really positive. They were able to get me in the first business day that they saw the request come through. I submitted my request over the weekend and they said they could come by on Monday afternoon. The tech who fixed my toilet was helpful and I was happy with everything. It's easy to use their website to submit tickets or requests. They always ask for feedback on the technician they send.

American Home Shield assigned the people who came out for the air conditioner. The techs were both professional. The first one did it but it reoccurred and he came out and unplugged it. They had to come up and get in the attic to blow it out. AHS is good. I've had them three times and I've had good luck every time.

The tech replaced the wax seals up under two toilet seats the first time he came out, then he had to come back for the third one. Everything's been fine since then. Ever since I had AHS, if anything came up to where it was covered, they would send the contractor and the contractor would repair it.

I called and talked to a rep to file a claim for my washer. They were very professional and the tech from National Platinum who came out was very professional also. AHS had to replace my washer with a new one and I just got it yesterday. It's a little bit better than what I had. The only kind of issue is that it doesn't have a dispenser for fabric softener like my old one. But I can deal with it.

American Home Shield has done their part in taking care of me. They've done everything I've asked them to do. We still have a problem with our washing machine, though. The first people AHS sent out, they should really check and see if they wanna use them again because the way that they handled it, in the beginning, is not very acceptable. They wanted to order the parts, wanted me look at it and then tell them what I thought was wrong with it. But I'm not a technician. Then they ordered the parts, what I told them I thought about it. But they got it all mixed up. We had a time, finally, getting it straightened out when Madden came out. They were very nice about it. The technician did all that he could to take care of the problem. I was happy with them.

My water heater stopped heating, so I called AHS for them to do an inspection and a repair. The guy came within 24 hours and he spent 30 minutes here. It was good.

The element was out in the oven. I filed a claim online with AHS and their website was easy to use. The tech who came out was fast, friendly, and efficient. But not every encounter has been great with AHS. When my water heater went out, I had to have someone else come back and look at it because I didn't like the first company that came out. They wanted to do a video visit. I did that, but I wanted someone to come out also. Then, AHS wasn't going to cover the repair, so I had someone else come. It turned out that there was a different problem, so AHS covered it.

The water wasn't draining out of the bathtub and it stopped up. Walston Plumbing came out. They had to go pick up a few bolts, but they did it the same day.

My washer wouldn't spin and it'd make a horrible noise. I called on Saturday and a contractor was here Monday. They got the part in and it was fixed by Thursday. They had to take something out of the bottom of it to replace it. I've been extremely happy with AHS. The people that have come out to work on my stuff, except for the first time, have been women and I like that.

Sears did an excellent job. They tried three different boards. None of them worked. So, American Home Shield gave me money to purchase it. I like American Home Shield.

I'm liking AHS. When I call them, I get work done. Bennett Air came out for my claim and they were okay. However, they don't always answer the phone on time and you just got to catch them. But they resolved the issue.

My food dispenser went out. The AHS rep helped me a lot. The contractor got in contact with me the day after. They were fast and they kept me updated. The tech was very respectful and knowledgeable.

I moved into this condo a year and a half ago. But I have used American Home Shield before, in my house. I had my roommate who owned the house that I was living in before I bought the condo use AHS. They have always taken good care of me. I've had disposals go south and various stuff. I've never had a problem with AHS, which is why I reupped it when I moved here. I hadn't noticed that my washing machine was leaking until two Sundays ago. So, I called AHS to have send somebody out. The guy arrived. He was on time, very attentive, and knew what he was doing. He took the front of the machine, and he found where the crack was in the basin of the washing machine.

With AHS, I like that I know I have someone that can come in and fix something if I need it. Recently, Mckinney Appliance had been out twice. I'm having some dryer issues. Then they also came out and fixed my oven on Monday. The oven is fine now. We’re still having issues with the dryer and it’s not working properly.

We don't use the air conditioner upstairs that often but when we were up there for a long period of time, we noticed that it was blowing hot air. Once we identified it, we called American Home Shield and they put it with some Harris company but the guy canceled. I called and AHS scheduled it with Advanced Comfort Solutions. We've used them before and the tech was excellent. He showed up on time. AHS is an excellent company.

There was a leak at the back of the house and the shower was clogged. I put a service request in then a plumber came out. It was an easy fix. I almost felt stupid calling them. The rekey was fine.

The techs that came out recently for my hot water heater were professional. They were showing me everything that it seemed like I should know. They were also very prompt, once the part was delivered, of putting it in, so I felt really good about them. I know that I can count on AHS to have someone fix things and that's peace of mind.

AHS usually takes care of the problem and they're good about getting the right contractor. I've been satisfied with every claim I've ever had and having the warranty saves money. I recently had a technical problem and the techs handled it. They were knowledgeable and experienced. Everything was good and I couldn't ask for better.

I filed one claim to American Home Shield for the control switch that switches the unit from hot to cold which was bad. They had to order the part and the tech had to come back out in just a couple of days. Overall, having AHS seems to be worth it at this point.

The guy with Winston Doors came out here on time, within two days. But he couldn't fix the garage door opener. He called the manufacturer, and the manufacturer told him that it was an issue with the battery. The battery needed to be replaced. He didn't do any tests or anything on the unit itself. He just went by what the manufacturers told them. The unit right now is open and it’s exactly the same. It goes up and down from the main button but the remote control doesn't work. I can’t open from outside. If we have to be out from the garage, I have to push the button and run through it before it closes. The first claim was for a refrigerator icemaker. It took a week for the guy to come out. He ordered the parts. It was another five days for the part to come in and for him to show up and put it in. I’m not very satisfied with American Home Shield.

The reps were very helpful. They answered all my questions. They sent me who the contractor was going to be and how to reach them in case I needed to call them sooner or set up a time separately. The contractor came and fixed the problem right away. They explained what happened. I wanted to make sure it was safe since it was a light fixture that fell. They made sure everything was covered up. They assured me there were no safety issues. I have used American Home Shield three times, and I've never had an issue. They're always fast within reason, and I always get great service.

I have a hearing problem. The people I've talked to have foreign accents. So, with the hearing problem and an accent, it makes it difficult for me. But American Home Shield is conscientious and they try to do a good job. The contractor had to come twice for one toilet. The other contractor has been here thrice for the other toilet. It kept getting backed up. They don't know what was causing it. It's back working again, but the guy said if they have to come back again with it, they would have to replace the toilet. Both contractors were very diligent trying to get the problem resolved.

I'm very pleased with AHS. I've been having it since July. It's very handy and comfortable. It's like having a husband at the house who could do all the work. Recently, the techs came out for an electrical issue. One of the outlets was not placed correctly and they went to get it fixed. They were wonderful. They fixed it in less than 15 minutes. It's working fine now.

There are two lights on the hood over my range and one light was not working. We changed the bulb but it still wasn't working. So, we put in the claim to American Home Shield and it turned out that I just had not gotten the bulb in securely enough. The design absolutely sucked. But that's the manufacturer's fault. I'm short and I was trying to reach up high and get it up there and twist it but I couldn't do it. The tech was a nice, tall young man and he had no issues. So, he changed out both bulbs for us.

We pre-wash our dishes and we may have been a little sloppy about rinsing all the soap off. The technician felt that we may have used too much hand soap that got into the dishwasher and it accumulated and that's what poured out. He seemed to have tested a lot of different things and he liked the motor that we had in the machine and didn't think we needed anything. The gentleman was very polite and he did a good job. This was the first repair we had with American Home Shield but we've been members probably for a couple of years. They came when I needed them and I was happy.

The AC's drain was clogged. AHS called somebody nearby and their tech called that same day. He came right out, unclogged the drain, and fixed the AC. But after a couple of weeks, I've got somebody here again today because it didn't stay fixed. We've called another guy to put the air conditioner in and he's going to charge us for fixing it. But he's going to not only take the clog out, he's also going to put in a cleanout valve so that we can keep it cleaned out. So, it was a choice of paying him extra or waiting for somebody else to come back out. And it's Florida. We don't like to wait on an air conditioner. I also called AHS when the garbage disposal was not working and they replaced it. The techs came out for that and there was no problem.

I had an issue with my dryer. I submitted a service request to AHS online and then I was contacted to let me know that a vendor would be contacting me to set up an appointment. Then I heard from the vendor and we scheduled an appointment. The tech came out and got the work done. I was very pleased with the service that I received and the work that was done to get my dryer running properly. Also, having to pay a small fee for the work to be done versus paying for the entire bill has been a great benefit of AHS so far.

We're having a problem with my contract. I signed a contract a couple of months ago with a monthly payment of 57. But for the last two months, they've charged me 63.99 monthly. Nobody seems to be able to figure out why. But until this, American Home Shield has been wonderful.

I really like American Home Shield's service, but what I don't like is all these surveys and all the emails I'm getting about the service. I don't have time to read through all their surveys. Other than that, the subcontractors that they hire are qualified, and they resolve the issues that others could not. They fixed my refrigerator and microwave.

We submitted the claim and the tech was out within two days or so. We had an issue with GFCI plugs and a bathroom vent, and he got that taken care of. He fixed the GFI plug and replaced the vent. We felt like the work was done quickly and to our satisfaction. The tech was great as well and since the service, everything has been working perfectly. I've been given disincentives by friends who have had bad experiences with warranty companies but so far, I've had a very satisfying experience with American Home Shield and I'd recommend them.

The AC unit quit working and it was making a horrible noise. I got a rapid response from their dispatcher May when I submitted my claim through the website. The techs came the next morning. They could not get the unit to run and they have ordered a new part. We're waiting on that to come in so the old part can be replaced.

My dishwasher was leaking from somewhere I could not ascertain. So, I had to call in a specialist and I went through American Home Shield since I have coverage. They took care of everything. Just asked a few questions. The tech was cordial, professional, and informative. He explained to me what was going on with the issue I had reported.