American Home Shield Reviews

I tried to turn the heat on for the first time for the year and it was inoperable. The furnace didn't fire up and it got a little chilly. The contractor got out very fast. I called American Home Shield on a Friday and I got a call on Monday morning. They were out Monday afternoon and they were right on time. They got the job done quickly.

The handle on our bathtub was broken, so we couldn't turn it. It was only on scalding hot because the screw was stripped on the inside. Once the tech was able to get that off, he could see that the handle was broken. He went out, grabbed another handle and came back and put it on. He was a perfect gentleman. He didn't make me feel uncomfortable. He got the job done. He was quick and efficient. He was nice and lovely. American Home Shield was included with the purchase of our home and we just stuck with them because we've made claims before and they were always quick and efficient in finding someone in a timely manner where we were not just left wondering. Also, they are reasonably priced. They cover majority of the bases that needs to be covered. Their customer service is impeccable.

I had backup issues with the main line backing into our tub. This is the second time it happened. I called American Home Shield on a Saturday. American Home Shield showed up on Monday. They took care of it that day. They just had to go in and clean up the main line with the snake. Since it happened, we haven't had any issues. The tech did not leave any mess at all. They've always been very courteous. They did a great job. They've always been very nice and friendly to us.

The contractor, Home Service Corp, did a good, professional job. The tech identified and replaced the parts and made the home heater work. He was knowledgeable. I have been with American Home Shield for the last five years and I’d like to continue. They're prompt and take care of our issues. The technicians they’ve sent out have been capable and have fixed the problems. I recommend American Shield for other homeowners.

My dishwasher was not working. I've had it serviced many times and it still wasn't cleaning my dishes. The techs looked at it and confirmed that I needed a new dishwasher. I got the new one but it has not been installed. Under my sink, the water valve needs to be replaced so GE is coming out again to replace that water valve. Other than that, my claim experience was perfect.

The thing that turns on the light came off. The tech fixed it. He just put the thing back and then put another one in. American Home Shield is a good coverage to have. I like that they will respond within 48 hours. I've been satisfied with their contractors.

One of my toilets was running from time to time. =Then the second one, it started to do the same. I called AHS to get that fixed and I received the call from the tech as soon as I booked their requirements. We talked about the day that somebody was coming and the tech came on the day that we agreed on. He fixed the issues in less than an hour and told me to call back if I saw something. Everything was okay the day that he did it but then, one of the toilets was running again, but not as frequently as it was. Also, I haven't called because it's not related to him doing something correctly, it's the water that is just running.

I had flooding in my basement when our washer busted the toilet. There was a backup and toilet paper and everything was coming through the basement. The contractor provided satisfactory service.

All of my claims for my dishwasher, shower and garage door have been good. I've had awesome results and fixes. Everything I've ever had done with them has always been fixed the first time. All the people they've sent have been great. I usually call my claims in and the reps have always been helpful and very knowledgeable.

The tech from All Clear Plumbing & Drain Services fixed the issue the same day he came out. He diagnosed the problem in 30 minutes. Then he had to put in a new part to the water heater. That took another hour. It was wrapped up in less than two hours.

Everything has been good with AHS. We put in an electrical claim and the techs are coming tomorrow. When submitting claims to AHS, you record a video and tell them exactly what the problem is. Then they direct it to whoever they need to. Working with their techs was good.

I've had trouble with AHS in the past. I was speaking to people who couldn't understand English. My air conditioner went out and it took almost five days. The people they kept trying to send didn't show up. I had to call somebody that I knew to fix it. But this time, they did well and they handled their business. The contractor did their job and they got my AC working.

The guy did his work and didn't make a mess. Everything was wonderful. I like American Home Shield a lot. I get the service when I need it. The turnaround is quick, and I haven't had any issues with them holding their end of things whenever I've had to file a claim.

My heater wasn't coming on. The contractor came out to repair that. They were great. American Home Shield is worth it and I've told a few people about it.

I had put in a request for the repair of a refrigerator. AHS sent out a company that didn't fix it. Then they tried to charge me again to get somebody else out. Then they got somebody else out that didn't fix it. But when I had something wrong with my pool filter, they had sent a company that was fine. For our garage door, the guy came out and disconnected something and was like, “I hope this fixes it. But all garage doors have this problem.” So far, we haven't had the same problem. But AHS has to have a better check and balance on who they're hiring. If I’m hiring them and their company works, that's great. But if I'm hiring this other company that doesn't work, then AHS shouldn't go with that company. Because I'm paying AHS to make sure that this stuff is covered, not them.

AHS has been excellent for me. We've enjoyed their services with us. I've seen some of the techs several times like for my ice maker. All the guys that come out are usually the same ones and they're really good.

At one point, I was thinking of changing American Home Shield because I have an icemaker, and techs had come out six times for it. A little arm inside the icemaker fell off into the ice. I took it out and set it on top of the refrigerator. I mentioned that to the tech and he asked me why U took it off. I said, “I didn't take it off. It fell.” I don't feel that I should have to be defending myself. Just fix the icemaker or replace it. It's that simple.

A repairman came for the toilet that was not filling. He told me what the issue was. Before the issues with my water, American Home Shield covers what I thought was everything, but it doesn't. But overall, I'm satisfied. I've used them quite a few times for various things on the house and appointments were easy to make. Anybody who's ever contracted with American Home Shield knew what they were doing. They came out fast as well. I would like the possibility to add on additional coverage on the contract and more, if something wasn't under the contract. It would be good if there was a fee that could be added on that you could pay for the month or when the appointment window occurred that you could add on as an addendum to cover that as well.

When Beaches Air came the first time, the fan wasn’t working so they had to replace something. Still, the air conditioner wasn’t working. So they came out a second time. The fan wouldn’t cut off and we even turned it up. They came out a third time and they’ve been at it four times. So, I contacted American Home Shield for the conversion over to cold weather. We had a different company come out and within two minutes, the guy said that everything was fine and it was just the smart motor doesn’t shut off. I have a $650 electric bill because the fan ran continuously.

Other home warranty places do not compare to American Home Shield. With Amazon or Choice, you have to fight to get your money back and they don't have repair people. They tell you to use your own. AHS has service people and they come. I had a claim for my oven and I'm still in the middle of a repair because the techs had to order a part.

There was a leak that needed to be patched up. Best Care took a minute for them to find the correct leak but once they found it, they were spot on. I did give American Home Shield a call once, but before I had to get that started, I had to talk to a leak detector specialist, and they had to locate the leak. The leak detector did not find the correct leak. Best Care got right on it and they fixed the problem. They were very quick. They were on top of it for no more than a couple of days. Their work ethic was beautiful. If I could rate them all 100, I would. The two plumbers, Seth and Claude, were superb.

Our garage door wasn't opening. So we put our request in and the contractor came out immediately and they were great. We've had some bumps in the road with American Home Shield, but they do a really good job of sourcing the right people and getting things done really quickly. So it's been really helpful for us since we bought our new place. We have the peace of mind of knowing that they've saved us thousands of dollars.

I had issues with my heating system. It was blowing cold air. The tech was knowledgeable. He told me what happened. I gotta get a filter because he said my system tripped itself because enough air wasn't going through the filter. It was one of those hypoallergenic filters, which is a lot thicker. I was grateful because he was in and out. I had to wait a long time because it's cold. Other than that, it got taken care of.

I really appreciate the service. It was really professional. American Home Shield was really quick about sending someone out. It's worth the amount of money already that we pay. When I had an AC claim, the contractor came out and they did a very good troubleshoot. They didn't go with the most expensive or extreme route. But they tried to salvage what was there and worked through the problem, and I really liked that. The fact that somebody came out and they didn't say, “Yeah, you got to replace the whole thing,” was just a relief to us. My dad was impressed with the service too when I told him, “Yeah, I only had to pay 130 and they came out and did this.” He said, “Wow, that would have been like a $3,000 job.” So I'm grateful. I'm very happy with American Home Shield.

As long as I can do everything online with American Home Shield, it’s good. But if I ever have to talk to someone, it's a nightmare. There's a language barrier and difficulty in getting accurate information. Also, the contractors on HVAC make me uncomfortable to be alone with them in my home. We ended up paying full price to someplace else in lieu of letting them come back to the house. But I would pay full price to have JT Appliance come back to my home. My refrigerator was making a funny noise and the techs came out very quickly. They were very professional and the communication was very good. AHS is a good value when it comes to unexpected repairs in the home.

When I call for someone, I don't have a long wait period. Recently, American Home Shield had techs come out to check my air conditioner. They were real nice. I asked them about things, and they explained everything to me.

I was having some problems with my doorbell box. My husband called American Home Shield and somebody came out the same day. They got it revolved the same day. AHS is a good thing to have.

My AC went out again and AHS sent their contractor out. The tech said he tried to fix it but he's not sure it's gonna last. He said this part went out and it's making the unit kick the heat and air on at the same time. The tech does a good job when he comes out. He talks me through what he is doing and what he is repairing. I was very pleased with him. When he came to put the new unit in, he worked well the half of the day to put it in. He didn't stop to take a break. I told him that he could go to lunch or whatever. He said that he was gonna finish me first because he had another job waiting.

Airy Time Heating and Cooling fixed the thermostat. My husband was satisfied. He asked the technician all kinds of questions and his questions were answered. There was a technician that came out previously and the comparison was that the last technician explained things to him that should have been explained prior.

Usually, my issues have been more like plumbing or with my refrigerator or my dishwasher, and American Home Shield has handled those expeditiously. Recently, I have had an issue with my refrigerator. Apparently, the wrong part was sent. They're still waiting for a part to come in. So, I'm still waiting for it to be completed. It's been a couple of weeks since they were last here. I had an issue with the HVAC last summer. There's a process you have to go through if you want to use someone else based on the timeframe that it was going to take for another contractor to come in. I have a local HVAC company that we've used previously, and they went through the process that was required. My wife stayed on the phone for over an hour with her phone on speaker. No one from AHS ever took her call. I called and it was 45 minutes and I finally just hung up. So, AHS could do better in their department that approves other vendors.

I can schedule everything online with American Home Shield and I found it really easy. There was a part that was broken on my fridge, and the person who came let me know what was happening and gave me a timeline to get the part that he needed to replace. He was able to get it before the day that he gave me, and he came out here and replaced it. I couldn’t have the water and ice. It was not working, so once he replaced the part, he even checked three hours later to see if the ice part was working fine. He was amazing, and I was very happy with his service.

There was a plumbing issue with water coming through the kitchen ceiling, and we called out a plumber. He was professional. So far, everything's fine.

The pool was not holding prime, which usually means it has a leak somewhere. I had a pool company come out that wanted $2,600 to replace a bunch of valves. I double-checked my American Home Shield warranty and it said it covered what I needed. I should have called them first. The guy came out and fixed it with probably a $10 gasket. But I'm having trouble with the most recent claim I have with AHS. I have an outside faucet and it's dripping so I tried to get it fixed by doing a request online. Faucets were not on there so I just put that I had a leak. The plumber wouldn't work on it because he said it's a faucet and I had to notify AHS. So, them and said that I put leak because there was no other option on the internet. The rep said they don't cover faucets. Now, I'm having to scramble trying to find a plumber to come out and work on it that's reasonable.

My clothes washer had an issue. Their contractor, Appliance Wizard, was great. I told them what I assumed to be wrong with it and I gave them the model number of my appliance. They brought the part with them and fixed the issue right there.

There was a leak in one of my hot water heaters. The tech took some picture, told me he was submitting it and came back to make the repair. It was quick. I met with him the day after Halloween and he came back the following Friday. Everything is working great. I've worked with American Home Shield before and I would always recommend them.

We submitted a claim for the fridge and the range. Antech Appliances came out. They initially came in to take a look at it and assessed it. They couldn't fix it. They had to order parts. Then they came back when they got the parts but they were the wrong parts. He reordered it on Saturday, called me on Monday and we rescheduled for Saturday ‘cause Saturday is the only time we're home. It was quick. Everything is working fine now. They also kept in touch the whole way. They would send texts to keep us informed of what was going on. I was satisfied with the way they handled it.

I submit claims online. I would like to speak to AHS periodically about things, but I kind of muddled through it online. It's really difficult to reach these people. My most recent claim was when the sinks and the shower were real slow to drain and I had a faucet that needed to be looked at. Edward Roberts Plumbing came out right away and the tech was a good dude. He was real personable and seemed to know what he was doing.

I have a three-car garage and there are two separate garage doors. I filed claims with AHS for the large garage door and the small garage door when they stopped working. They were successful in fixing both of those. In submitting my claims, I went online through the AHS website and it makes the process very simple and convenient. I also like the fact that their contractors get back very promptly to us, usually within 24 hours. Their appointments are very timely as well. Of the various claims I've had, all the contractors seemed to have been very effective and professional. But I had one claim for a plumbing leak where the contractor thought he had fixed the problem but he didn't. And he responded quickly when I notified American Home Shield and they sent him back out. Then he got the problem fixed right. As for the tech who came out for the garage door, he has a very good reputation here in the area where I live.

I had a nice little conversation with the plumber I had. He had an apprentice with him and he was good. I now have a garbage disposal that works. I paid American Home Shield $100 or $75 and it seemed fair to me. I was happy. I also had a claim for my furnace and the tech that came checked everything out. I just wanted to make sure the unit was good for the winter season. The tech helped me clean it up and told me it was in good shape. Both the people that came out were really prompt, kept in touch with me, and were clean. They were very helpful, nice, and gentlemen.

The contractor came out and did a check for my AC. It was a $75 maintenance check. When the people were here, they realized that it was some other part that I needed. The technician contacted American Home Shield and got an order for them to come out for that and I wouldn't have to pay extra for that. When I called AHS about my garbage disposal, they sent the guy out. He came in here with some kind of wrought iron and a hammer to see what was going on with my garbage disposal, because it wouldn't work. He was trying to get it out to replace it. But he didn't know what he was doing with it and was trying to find on his phone instructions on how to disconnect. He finally told me, "You got a fork lodged in there. You see a little shiny something, that's probably something." He just told me that he couldn't fix it, and left.

I've recommended AHS quite a few times. Three years ago, our furnace quit working. The tech who put something on the thermostat gave us a heat pump one. It was triggering our furnace to go on first and then it kicked on our air conditioner. The same issue came up and the tech who came recently said, "You should've never had a heat pump. You don't even have a heat pump in your house." The tech said that he didn't have the model that we needed and he would run to the store to pick it up. I thought, "Thank God, he just didn't throw what he had on his truck."

I've been with American Home Shield going on two years now. I was with them before about three years, and I let them go because they were high, but I found out they were the only one that could fix my problems in my home. However, they need to add inside-the-home freezers on the plan for the simple reason that people have freezers. Everything don't fit in the icebox.

I was not getting ice on my refrigerator. They put a new filter in. Also, the dishwasher wasn't running at all and there was no rubber gasket. They got right on my claim and mailed me a list of appliances that I was to pick from. The refrigerator is really nice. For the dishwasher, I had to pay more for it, because they did not have a dishwasher with the 00 sign on it. So I had to pick another one and pay the price that's listed. I just got them delivered yesterday.

I have a love-hate relationship with American Home Shield. I have to be on hold. I have to call them all the time. I have to complain or threaten to turn off my service before they try to say, “We'll see if we can make an exception,” or a waiver or send someone new. I have a difficult time getting to the goals of fixing issues. American Home Shield sends out a work request then they are hands off. They don't make sure that the appliance was fixed or the issue was corrected. They don't even follow up with me nor with the vendor of their choosing that they send to us. I have had to have the same appliances fixed multiple times and paid separate each time.

The plumber said I had no water pressure. They had to install some stuff outside which I understood. AHS's Service is okay, but it ain't the best. This past service, the water heater should have been covered under my Home Shield warranty. They didn't mention why. They just said, "Not covered."

I had purchased a plan a couple of years ago with coverage for my well & septic pumps. Unknown to me, they dropped the coverage on the septic pump & increased my premiums by 25%. I was ok with the premium increase as everything is going up lately. When I needed to have the septic pump looked at, they took my deductible $$$, but couldn't find a repairman in my area. Finally after several phone calls, they agreed to allow me to find a local repairman--which I was able to do without a problem. They provided me details on the process, and gave me phone number for him to call to get authorization for the repairs. After 2 weeks of going round after round with them & every excuse in the book why they wouldn't cover it (first is because it wasn't in the perimeter of the foundation, which makes no sense & many of them had no idea what a check valve even was (the initial cause of the problem), they finally stated that it wasn't in my contract.

I paid for a tune-up on my AC system which is the $35 special that they had. The only reason I called in for the service was for them to check to make sure things were fine and nothing was wrong with the AC. It was to clean it up more than anything and to do a tune-up. But Crispy AC did a diagnostic on it and they turned it off from the top of of the roof without letting me know. A couple of days later, I go turn the AC on because it was getting too hot. I noticed that the AC wasn't on so I called Crispy AC. They said, “No. You have to call your warranty and tell them to do a recall on the service with the AC.” I called American Home Shield, and they said, ‘We don't do a recall on a tune-up.” I told them that the techs turned my AC off and that they should go back. AHS then said that in order for the techs to do that, they would charge me $100.

Mr. Appliance replaced the fan on my refrigerator. It wasn't getting cold. The tech was very quiet like he knew I was working. He was fast. He figured the problem out pretty fast. He asked me a couple of questions before he got started, and took care of it. As far as American Home Shield, they're pretty fast. As soon as I put in an order, that day, someone comes out.

The technician from Big Orange Plumbing was excellent. He was very professional, nice and he explained the part a little bit. When something breaks, AHS can find somebody for me. However, the previous time when I wanted a plumber, nobody was available because it was going to be a weekend, and that cost me a fortune to another plumber.

The dryer wasn’t heating up and the contractor was great. Everything is working good now. American Home Shield is well worth it. What they do speaks for itself and people should get it.

I called American Home Shield for the ice maker. Then the person came out in a couple of days. He connected my refrigerator. He cleaned up his mess. He was very polite, and professional. American Home Shield has been good for me and beneficial to me having a home.

When our refrigerator for 17 years went out, AHS had someone come out and he deemed it unrepairable. AHS then gave us an allowance for a new one, which was very satisfying. We also had a garage door opener that they replaced for us. Then, when our heating and cooling unit had a part that was broken, AHS had someone repair that. But when he first came out, he tried it eight times and it worked every time. So we paid $125 to have him come out and say it was working. But he said the warranty on the service was good for 30 days, so we'd been trying it a couple of times a day to make sure it was still working.

My master bathroom lights went out and I had a switch issue on my living room. Plus, the lights on the roof broke down all the time. So the guy gave me a little tip about it and it totally works. He fixed a couple of things on the first day he came out then on the second time, a little over a week after, he came back to fix the switch because he said they had to order it. He was very nice. Other than that, I had a bad experience before when I had a claim for my AC. The AHS people were very rude and not supportive. I didn't like the way they were answering me back and I felt like they were defensive about something because sometimes they cancel appointments and they don't even tell me.

With American Home Shield, I don't need to worry about some issues. They respond fast, although sometimes, especially the plumbing issues, it drags for a few days. Quick Fix Garage Door came out recently for the safety alignment of the garage door and the tech was able to fix it.

My microwave was not heating up and my dishwasher had some issues with the panel. It was not turning on. I raised a request to American Home Shield online. They took care of everything. They sent a person to fix the appliances and it was good. It was pretty quick getting the service scheduled. A tech came in really quickly and finished up. He was knowledgeable and he explained the entire thing. He had to replace some parts of both appliances. Since the repair, the appliances have been doing well. I'm pretty impressed with what American Home Shield has done so far and I don't think I would have any issues working with them. This is money well spent.

I woke up in the morning and there was water dripping from the ceiling. It had gone into our daughter's bedroom and the floor was all wet. My husband diagnosed that it was from the upstairs sink. When the plumbers came, they went up in the attic and saw that it was a line coming to the water heater, and so they were able to go up and repair the joint that was leaking. They did an amazingly quick and easy fix to what could have been a major disaster having to tear out wallboard and pipes. I was very thrilled with the outcome.

Our refrigerator is 17 years old and we've had issues with it since we've lived here for seven years. This wasn't the first call for that refrigerator. The contractors do what they can, but it still happens. After they leave, it goes right back to what it was doing. It works but barely. We have water leaking all over our floor every day because they're unable to fix it. But the people AHS has locally are great. We had a claim for the dishwasher and they fixed it. I also like how I can just schedule the service online without having to call. It's very easy that way and less time-consuming.

My hot water heater exploded and went all the way through the wall into the living room. I was in Dallas and my wife was flipping out. She couldn't figure out how to turn the water off and it took 15 minutes to talk her through it and calm her down and get her to do it. I came home and our hot water heater was just gone. The whole bottom eroded out of it. So, we made a claim for the hot water heater with American Home Shield and we chose the cash out option. Supposedly, the check’s on the way to us.

The service of AHS has been great. My garbage disposal was clogged with stuff. They fixed that. Everything was good. I've done a couple of different things this year, like my heater leaking. The drain was also clogged so they came out a couple of times for that.

My AC kept coming on and going off. The tech didn't say much and just did what he had to do. He gave me a quote to replace the whole thing. But he was good. He said he fixed it and it's working.

AHS sent a tech out and he did an analysis. The claim was for an older ceiling fan and it got wired incorrectly and it burned out. They said that, since it was not wear and tear, it's not covered. But it's in my contract that said improper wiring. So I canceled my policy. I was a little upset about the whole ordeal. Because not only was I paying on a policy, I paid $130 for the tech to come out and evaluate what the problem was and then they told me that problem isn't covered. They sold me a fraudulent contract. They can't advertise all this stuff, and then turn around and tell me that it's not covered.

I've been with AHS for three years and I love the service. With them, we won't have the unexpected huge bill at one time. Recently, the dishwasher had an error message and it stopped working. I've had the same tech I got a couple of times and he's great. We had to order a part which came within a week. The tech scheduled to come back before he left the first time and it was seamless. AHS's service charge is worth every penny. The warranty gives peace of mind because if my air conditioner goes bad, I just have to pay the co-pay.

American Home Shield dispatched the professionals who solved the problem very quickly and efficiently. Sears A&E did an excellent job. At the same time, my garbage disposal started leaking. Usually, when it leaks, it's a problem because it's rotted out. So, I called AHS saying the garbage disposal is the problem and they sent a good licensed plumber in the area and they replaced the garbage disposal. I go to one place to get dispatched stuff get fixed and I don't have to worry about the overall cost with AHS. I like that I just worry about the 125 fixed fee. For me to go out and buy the garbage disposal without installing is over $140. For $125 with AHS, it was put in and installed. I didn't have to mess with it. And it would have been at least another $90 more if I had contracted somebody else to come in and fix it.

The ice maker on my refrigerator broke. The tech from Legacy Appliance Repair was out the very next day. It was great. They were very competent. The online process of AHS was very efficient and they kept me well informed. I got a number of emails and text messages telling me the guy was coming and what the status of things was. I like it a lot.

Everything was great. It’s the best service I ever had out of American Home Shield. I called in about three o'clock one afternoon, saying my furnace wasn't working. The man that I talked to was helpful. I told him my husband had passed away and I didn't know what I was doing right now. He said they would find someone to come out to my house and he was looking right then. AHS had someone scheduled to come out here the next day from 10:00 to 2:00 the next day. I never had that kind of service.

I had a good experience with American Home Shield this last time. The tech was one of the best I've had. I wanted to hire him because he's smart. A lot of times, those guys want to skate out of it. But he deep dived into it and he was good. He did a good job. I also threw the dishwasher in there because it wasn't getting water. He looked at that and he said that I needed to call the plumber first and make sure the water was coming through the pipe. And that once I've verified that, if it came through the pipe, call him back and he would come out at no charge. He's supposed to say that, because it's 30 days anyway. But I called the plumber and it wasn't the appliance, it was the water.

I like that I can pick the plan that I want. It's affordable compared to others. Also, they promptly get back with you on your claim. When I submitted a claim, that same time, I received something in my email following up on my claim. The plumber gave me an estimate of time that he'd be there and arrived on time. He changed out my garbage disposal. I was very comfortable with him.

The repairman did an excellent job on the thermostat that wasn't working. He had to order a part which took a couple of days getting the mail.

My side by side freezer and refrigerator went out and American Home Shield put my claim through right away. It turned out that the unit was under warranty by LG because of all the issues that LG has had in the past. But as soon as the contractor came in, they fixed it. I was hoping though that AHS would compensate me because it took three weeks to get it fixed and I lost a lot of food. There was no compensation for anything in the unit that had gone bad. Still, I'm glad that I have AHS and I'll continue keeping my service with them. I’m very happy. I've had them for years upon years and it’s reassuring to know that if anything breaks, it's going to be taken care of.

My dryer was making a loud, screeching sound. I did a service request online on a Sunday and received the email right after that. That Monday, I was provided the company that was coming out. That company stayed in contact with me, and the tech came out the next day. He was very professional, informative and provided great service. He had to order a couple of parts, which were in in three to five days, then he came and completed it. It was very simple. I just started with American Home Shield, and I was surprised at the services they provide. I kept waiting for the catch to it, but so far, so good. It looks like I will be a lifetime member.

The tech fixed the stove for our rental. However, for our claim for our main home, we have to wait so long for the part to come in. It's been two months and it still hasn’t come in yet. But I’m satisfied with AHS.

American Home Shield sent AH Appliances out to replace a light in my microwave. It was the light that shines down on the stovetop. The technicians were very responsive and extremely helpful. The first time, it took them two days to come out. Then about four days later, they came back out because they didn't have a light bulb readily available. Everything's working perfectly now. They came in and worked efficiently and quietly, and left my house spotless. Therefore, I am completely thankful.

The service is going well, so far. Sears recently came out and the technician said it was something with the panel box outside the house. He fixed the issue. He was very helpful.

My experience with both of American Home Shield's vendors was pretty good. We had a leak in the basement tank. We thought it was a plumbing issue, so we put in a ticket and they sent out a plumber. He came and verified it and noticed that it had nothing to do with the tank and that it was more of an AC unit issue than it was a plumbing issue. So, he referred me to American Air Temp. The guy for American Air Temp came by and he did something and he fixed it. Overall, AHS is very reliable and responsive.

I had a toilet issue where my toilet wasn't flushing correctly and it was leaking water out the back end of it. So all that was wrong with it was the mechanism that was inside the toilet. The seal that was on the bottom was jacked up. The nut at the bottom of the toilet was also loose. They had to replace it because the seal broke. It was leaking about 30 gallons a day. I called American Home Shield on a Thursday and the plumbing company came out on Tuesday last week. So it took a couple of days. But when they came out, they fixed it. It was just a matter of getting on their schedule.

With the problems I've been having AHS, has been really quick to know-how the situation. But for my plumbing claim, the issue that I had wouldn't be covered under my warranty so I ended up going out of pocket. I also caught a small fire and that caused damage to the electric box. So, I had to replace that out of pocket. Other than that, with AHS, I can have the technician see what the issue is, and if they cover it, I know it will get fixed.

The microwave wasn't working. Long Lane came out and it was an awesome experience. They told me what the problem was, and they said they could do a temporary fix but it wasn't gonna last. They submitted the information to American Home Shield, and a couple of weeks later, I got a replacement.

The ceiling fan in the dining room wouldn't turn on. The repairman who came was amazing. I like being able to get quick and reliable service out.

The light would always continue to flash when we try to turn it on. I knew I had a problem somewhere, but I didn't know if it was a light fixture, a light switch, or something else, so I called American Home Shield. The contractor narrowed it down by checking everything else out, then once he found it was a faulty switch, he went, got the part and put it in. The man went above and beyond, and it’s working perfect. I've had that contractor out before as well, and they have done great work. I got this coverage for the first year when I bought this house, and now, I'm getting ready to go on four years. As I'm getting older, it's smarter to keep someone on hand. It's worth paying the money every month. It's $80 a month, and I have things taken care of, like that faulty switch. I also don't think the prices haven't gone up since I've started.

With American Home Shield, I didn't have to pick a contractor. One claim was for the valves underneath my sink. I went to turn it off one day, and it wouldn't fully turn off the water supply. And there was a leak coming from my shower. I called and someone assisted me with scheduling the contractor to come out. I paid $125 service fee. They asked me what was going on. And they told me to wait for the plumber to call me. The leak from my shower happened to be something bigger than what the contractor could handle. And it wasn't covered through AHS. I just wanted to see what it was. But the plumber was wonderful. He knew what he was doing and was very competent in resolving the issues.

So far, AHS has been good as far as taking care of what we need. We've been getting our problems fixed quickly. For our recent claim, first, we didn't have the right thermostat for our unit. The second thing was that the air and the heat were hooked up together. The air conditioning was taking over the heat. The air conditioning and the heat were running at the same time and that was causing the problem. The tech fixed it. He was quick and he seemed knowledgeable in what he was doing. It was taken care of.

I had a claim for two faucets. The tech went in my kitchen, and my kitchen faucet was pretty bad. So he replaced it with the new one, and he did my bathroom upstairs with another faucet. Everything's great. I really liked American Home Shield. They're very fast when I give them a call and they send somebody out ASAP. Their vendors are great, especially this last one who was very helpful. I like to ask a lot of questions. He answered my questions and with a great attitude. He was really very likable and very respectful.

I've been an American Home Shield customer for many years and I've been very satisfied with them. It can save me money. When the air conditioning unit would kind of kick off, it turned out that the drain line was plugged and it was kicking the thermostat off. There’s a little device in there that would do that. So when the plumber came in, he fixed the drain line. It's been working great ever since. The service was great.

One of the outlet pipes that comes out of the well was leaking to where the soil was so damp that it formed a puddle of water. I called American Home Shield and did a claim over the phone like I usually do my claims. It was smooth and easy. The lady took my information and within about 45 minutes, I got a call from Essential Pump and Well letting me know they were on their way. American Home Shield has been reliable for most of the things that I have asked for. I would recommend it. They're beneficial if repairs are needed in your home.

Sigmond Plumbing came out for a leak under the toilets. They were able to repair the issue. Thank you very much for being quick.

The plumber was unfamiliar with the toilet inner parts. I had to step in and do it myself. He didn't know what a bidet was either.

My experience with American Home Shield was satisfactory. Brick Street Plumbing came out to fix a plumbing issue. They were fine.

The contractor came out to do the air conditioning, which wasn't working. We also had a free screening, which was the most recent. The techs checked all of it and made sure that everything was running perfectly, and that there's no carbon monoxide being thrown, that all the wires were in good condition and the filters were okay. I've had a few issues and American Home Shield has done a marvelous job. People should go with them to cover their items. The program is easy. You call AHS and the reps talk to you about the problem that you're having. At one point they had a video that you can send out so they could see what the issue is, and then they determine who can come out and fix it. They don't give you much of a problem.

We had a water heater claim with American Home Shield, and the guy that came was really good. We're happy with it.

The contractor came out on November 2nd and looked at a leak that I found in my kitchen sink. But the technician determined that it was the faucet that was leaking. So he asked me to call Moen and get a replacement faucet. He did not pull out one tool except for a flashlight so he could see. He was just looking to see what was it that was leaking. Once I get the replacement faucet, they would come back and put the new one in.

My washer dryer went out and the techs were gonna get the parts. Then, they said they couldn't so they replaced it and I've got no problem with that. But right now, I have no washer and dryer. It’s either the washer dryer came from the factory defective or the guys that delivered it dropped it. I can wash clothes but I can't dry because the dryer sounds like it's rubbing bad against something. So I called American Home Shield and they were supposed to get with GE and get back with me. The delivery company came and looked at it today.

I've been very pleased with AHS. They are by far the most professional organization. They are top-notch. In case something goes wrong, I could call on them. They will take care of anything I have wrong with an appliance or something wrong with my home. I’ve always been impressed with their technicians. When the condenser was clogged, a technician was out the next day. It was immediate.

For my recent claim with AHS, the main line in my basement was backing up. Even when it rained, it wasn't going down. When I used the washing machine, the water wasn't going down. When they came out, they tried to snake it but couldn't even get down in there. So they came back and he had to put a new drain. It's working fine now. We also had somebody come out yesterday because my dryer went out right when I was drying clothes. In the beginning, someone called me and said they were gonna be out one day. It was two weeks out. But then they called me back and said they won't be able to be out until December 1st. I got so upset, “No, that's too long.” I called AHS back and they found me somebody and they came out. So I had to use AHS twice this month. I like the fact that I can call them anytime if something's going wrong because I'm one of the ones who panic. And they actually get it fixed.

So far, it's been very easy to enter a claim, and we got a response from American Home Shield right away, who was assigned to our claim and that we'd be hearing from them. We heard from vendors in a timely manner, and they were very on time with appointments and very thorough. We had two repairs last week. We had a plumbing repair with our water heater, and our freezer seemed to be working fine and holding temperature, but our refrigerator was registering about 50 degrees. The tech came out and he was fantastic. He was able to identify the problem quickly and explained to me what was happening and took care of it. So far, it's been working fine. The tech replaced something down in the freezer unit and defrosted all the frost that had built up in a frost-free freezer. He was very professional and I’m very pleased.

The oven didn't shut properly, so the techs replaced the gasket and the hinges. They've come out many times over the years, but hopefully this one will work. We also had a claim on our shower and our service provider said that nothing is covered, even if we have to get all new drains. So we have to call AHS about that. Other than that, they've been pretty good.

AHS has always complied with my request and I've never had a problem. Recently, a tech put a new heating unit on my stove.

American Home Shield let me know that a request had been submitted to a tech and that I would hear from that tech. A day or so later, I got a phone call from the company that represented the tech dispatched, to let me know that it had been assigned and it would be here within another couple of days. And the tech called me the day before he arrived to confirm his appointment, and called me four or five hours in advance of his arrival to confirm his estimated time of arrival. He showed up a couple of days after submitting the claim, and determined what the problem was. There was an error code that indicated there was a water sensor Issue. He determined what the issues were, ordered the parts, came back five days later, and repaired it.

Whenever we called American Home Shield, they came out and fixed our hot water heater. The contractor worked with us on whatever time we needed them to come. Everything is good.

This is my second home and I had American Home Shield with my first home. I know it's needed because stuff breaks. My sink in the bathroom was leaking. J-Star came the next day, and they fixed it in like 10 minutes.

American Home Shield seems to do what they say, except for one little issue. For some reason, when there is an emergency, it takes a week or longer to get things done. We had a hot water heater issue and it took three days to get somebody out here. They say they have things on an emergency basis, but then when the emergency actually occurs, no. Other than that, I have no problems with customer service. I like the fact that they're straightforward and honest. Also, in the summertime, I get a free AC service and in the wintertime, I get the components for my heater checked out. We've recommended AHS to a couple of people already.

The burner wouldn't shut off and it was going on. The contractor replaced it. They were very professional and things were handled very well.

I had an issue with my heating. The technician who came was very professional and courteous. We had to wait for parts though. It took a little while but they stayed in contact with me the whole time to let me know what was going on.

A contractor came on a Friday and said my water heater that started leaking needed to be replaced. They told me they had to order the water heater then they would be back the following Wednesday. They came out Monday and replaced the water heater. I was happy with them.

The customer service is terrific. The vendors that they send are wonderful. I'm very happy with American Home Shield. I have had them a long time and I'm never going anywhere else.

When my washer broke, I called American Home Shield, and they sent out a company called Asset Appliance. I had dealings with them in the past, and they're a shady, garbage company. You can see just by looking at the reviews. Horrible ratings on Google. I called American Home Shield executive support, ‘cause I had their number still, and talked to a person over there. They said that they would have someone come out, a secondary opinion, then Knockout Appliance came. The guy was here for half an hour, looked at the machine and said, “Yup, this is normal wear and tear. We can replace the bearing, but the likeliness of it failing again, highly likely. And the cost to replace the bearing is probably as much as buying a new washer.” So, he recommended a replacement. American Home Shield, the next day, sent me a link to request a replacement. It's a really good process. Overall, I was very happy.

My refrigerator wasn't refrigerating. So, I submitted a claim with AHS and it was a weekend, so I wasn't expecting to see anyone even after I called. But the tech came on Saturday. He diagnosed the problem quickly and said that the compressor wasn't working. Then he said that he was going to give the diagnosis to American Home Shield and they would decide whether to replace the part or to replace the refrigerator. On Monday morning, he was there with the part and replaced it. And my refrigerator is happy as a clam, and so was I. He was excellent. I like AHS because when I call, as long as it’s on my gold policy, whatever it is, they send someone straightaway. Also, only once did I get a person that I couldn't really live with and that was many years ago. He did the job but we didn't get along at all.

We looked at American Home Shield's policies and determined that they had good ones. They're a good company. The plumber took the time to point out where the problem was. He didn't have the piece in his van, so he ran out to a hardware store and returned to install a new pressure regulating valve. It's much better now.

The technician tested the unit and plugged it in. He checked a lot of things with his tester. My wife's gonna get the money from American Home Shield to get a new unit.

I like the fact that I can just go online and put in a claim on what's going on in my house. Then, the process with AHS is quick, easy, to the point, and hassle-free. And it's all connected to my bank account. I don't have to call, sit on the phone, and go through all the stuff. Then they send someone out to my house really quickly to get things done and everything works with my schedule. Everyone's friendly and nice, too.

American Home Shield has been great, so far. We've only had one project, but they responded very quickly to the warranty claim. I submitted the service request over the weekend, and right away, they said, “Rains Plumbing would contact you the first working day.” They contacted me that morning on Monday, then the plumber came out and everything got resolved. It was easy.

My ice maker didn't work in my refrigerator. It couldn't make any ice anymore. My son put in an order with American Home Shield. Then they contacted me and said who the contractor was, and then they let me know when they would be coming out. The guy that came out was great. He knew what he was doing. I have a tendency to ask a lot of questions and we talked a little bit and he was very good at explaining the mechanism of it and what was going on. Everything I asked him, he was able to answer very well. He was a really nice guy. I want this guy every time.

AHS is good. I told a few friends to look at the program. Recently, a technician came out and fixed my washing machine that was making noise. He told me, “You cannot stay here because if you do, I get nervous. I cannot work on the call.” After one hour, he knocked on the door and said the machine was ready.

AHS's service has been good so far. The techs have been professional, timely and they communicate well. We had a leaky toilet and water heater. For the water heater, I paid $400 out of pocket so the warranty didn't save me that much money.

My refrigerator went out on a Friday. I was able to get service but I had to wait over the weekend. But that's to be expected. The tech was pretty good. He was fast. He ordered the parts quickly and came and got my refrigerator back running again. So that was good. Overall, I like the customer service at American Home Shield. They are polite and pretty efficient. With American Home Shield, there's the peace of mind of not having to go search for a contractor when something is not working. That's a huge relief for me.

The contractor, Total Comfort Group, came three days after I submitted the claim to American home Shield. The tech told us the reason why the heating was not turning on. Everything was good.

I had a roof damage and I’m glad American Home Shield was able to take care of it. They sent out Value Roofing Solutions and they were very polite and nice. They were able to get the roof fixed quickly.

I had a great experience with the last tech who came. He showed me what I needed to do if ever I childproof locked my dishwasher again. He was very knowledgeable about all my appliances and he gave me a quick crash course for me not to do what I did again. Also, I was very excited to hear that Sears owned the company he works for. It was good feedback that he actually told me I still can order appliances on the website.

The claims process was very easy to do. The information on the contractor showed up within 15 minutes of placing the request. I have an issue with the lever that you push a glass against to get water out or ice. When dispensing water, the valve would stick open or would not open at all. The repairman had to go and order parts for the unit. But we had to call back because we apparently missed something or didn't quite get it repaired because it's still doing the issue. So the repairman is coming back again.

AHS is getting a little bit better but they used to be really good. I have two properties with American Home Shield and in the Detroit area, they say there's nobody in my zip code. Also, they can't even tell me the ratings of the people who come out. I get whoever they tell me. I had an issue with my boiler last year and they sent out these notices that say I can get it tuned up and checked but they told me I can't get mine checked because it's a boiler. But when the person came out to fix the thermostat, the tech said they can do those with American Home Shield. The people I talked to were very nice about it but it's communication. But the company has changed a bit.

Elite Electric came out recently. They needed to fix some sockets for me and made sure they were working. They were in and out. They were very professional. The tech told me what he was doing and what was wrong. AHS is much better than what I've dealt with in the past.

Our icemaker went, and the repair company fixed it right away. They were very fast and knew exactly what they were doing. I'd tell people, “They couldn't beat American Home Shield.”

The repairman who came for the dishwasher that wasn't getting dishes clean was personable. However, when I requested a tune-up, there's no one to do preventative maintenance on our furnace in our area. We're in Lansing, Michigan, the freaking capital. I was a little bit surprised by that.

American Home Shield has been working good. The contractor fixed the leak from the chimney. And the last time it rained, it was still leaking there. There was a cap on the chimney that fell off. So, I reached out to the tech. He said to go ahead and work on the same claim and I should be able to get a cap for it. He thought that was what was causing it, too. He was very nice. We also had the free locksmith service to change the locks over. It also went good.

I had a dishwasher issue. The tech was great. The service was done in 20 minutes.

AHS has great coverage overall. I love the different options that are on there. I also like the seasonal checklist, you can print it out. It's all very helpful. For my recent claim, when the heat was on, it smelled like something was burning. So I turned it off and I put in for the service to come out. When they came out, they said the fan motor needed to be replaced. They said it would take three to four days. But I asked them to wait a little longer because I didn't want to take days off from work. So I scheduled it to an off day.

The dryer was having trouble and I filed the claim to American Home Shield over the phone because it was an urgent thing. It was just a plug, so the tech had it fixed in about five minutes. American Home Shield has been the best home warranty I've worked with. So, we're going to renew for the next year. They've been great to work with.

Two burners on the range quit working. I used AHS's online system for the first time and it worked very well. Working with the techs was good. Sometimes, keeping AHS's service is questionable. Their offerings say, "If something breaks down, we'll replace it." But usually, they give us a settlement instead because we didn't like the replacement they were going to offer. They need to work on that. Also, what is a bit excessive or abusive is that whenever I have to replace something new that has an interface like ductwork, the modification part is a lot of money. I had a furnace done years ago and I thought I got screwed.

AHS is very affordable and I love them. I had three claims with them. One was for the dishwasher where the tech put in a part, but it still didn't work. So, they replaced it. Then, the lint filter of the dryer was really clogged up, and the washer had an issue as well. The tech contacted me back when he had the part for that, then he put it in and got the repair done. He was very friendly and he got everything done that he said he would do.

American Home Shield handled the air conditioner claim poorly. There was a fix, but it failed again. They failed to dispatch the person on the recall. They ultimately said they were not sending the person because it was hurricane damage. But now, the insurance company is saying it's not hurricane damage and American Home Shield is just trying to duck their responsibilities. I am extremely unhappy right now because I haven't had air conditioning since Hurricane Ian, September 28th, and this is southwest Florida.

Things are going well with AHS. I've had to utilize them one time so far since becoming a new customer and the service provider was exceptional. I had a bar sink that was stopping up. The techs snaked it out.

My water heater quit working. I called AHS and the contractor that came out was good. Every time something changed, AHS emailed me about what was going on and what was going to happen next.

On Thursday, the 3rd, I scheduled the maintenance heating repair with American Home Shield. It was vendored out to Comfort Zone in North Florida. The night before they were supposed to come out, the unit was completely leaking. So, I called American Home Shield and I said, “Oh, my gosh. I have to cancel the heating maintenance and file a claim. There's a bunch of water coming out into the ceiling underneath. I don't know what to do.” They said okay and at that point, it wasn't leaking through the ceiling. It was just in the vent underneath, but the vent was capturing all the water.

My door spring was broken. Their timeline more than exceeded my expectations. I recommend the door guy. But I'm currently waiting for something dealing with the dryer.

I had to use American Home Shield recently for an AC issue. Whenever it would turn on and then it would cool the house and then shut down, the outside unit would make this really loud, jerking noise. But when the guy came out, we couldn't duplicate the jerking noise. So he said to just keep an eye on it and he also changed out a part. He was super nice and helpful. Overall, it was visually easy to submit a claim to American Home Shield. Then within less than a week, I was contacted and somebody came out. So the ease of putting in a request and then having somebody come out within a week is pretty nice. It was extremely professional. Also, it was easy to navigate through the portal. So it was really good.

A dishwasher wasn't working right and the contractor, TN Appliance, repaired it and were in and out of here very quickly. They did a wonderful job. I'm very happy and satisfied with American Home Shield. It's nice not having to deal with all the problems.

The sink was slow draining and it was also leaking from the pipe and the faucet. The tech was really good and he repaired everything the same day.

My dishwasher went out and it smelled like it was burnt. My wife called American Home Shield and a tech came to my house and looked at the dishwasher. He seemed to be okay. In the end, my dishwasher was replaced.

My refrigerator stopped working. The engine ran but there was no cooling and everything defrosted in it. The techs came out and looked at the problem. There was $1,100 in parts that needed to be ordered and that took a couple of weeks to get here, so I was living out of a mini fridge for that timeframe, which was a major inconvenience. But other than that, the repair went fine.

My refrigerator went out, and I had to get it serviced. I was going through Sears, and they came and they serviced my refrigerator and said, "If you have this warranty, you won't have to pay for this." So, I started doing some research to find out which was the best, financially, what I could gain, and what company has the best coverage and so, I ended up going with American Home Shield. Having a home warranty is peace of mind when something goes out. You gotta pay the deductible, and you know that it's gonna get fixed, or if it's not gonna get fixed, it'll get replaced or repaired.

We had some blown fuse and the tech replaced it. He did a great job. It was quick and easy and he was very friendly.

American Home Shield has been very efficient. My refrigerator was leaking water in the bottom. The tech came out and fixed it, so it's working fine now. The tech was pretty awesome. He was talking with me through everything. He let me know what was going on with the refrigerator and what he was doing. He’d say, “Hey, we're getting ready to put this on, and I'm gonna clean it first, and I'm gonna do this.”

My sink was stopping up and my toilet was leaking. I went online and answered the questions in regard to a service call. American Home Shield's site was pretty easy to use. I just clicked on a couple of buttons, described the problem and then they checked my contract to see if it fits. Then they asked for payment information for the service fee that they have, and everything else was done. They gave me the company's name and phone number and said someone would contact me before they would come out. Someone gave me a call, set up the appointment, and then came out to the house. They had excellent service, and they went beyond just saying, “Oh, we're gonna fix this little thing, whatever, for the toilet to stop running, leaky, and all that.” Once they did the one thing, they made sure that everything else was okay and that I wouldn't have to call back.

The work ethic of the tech that came out for our electric claim was great. He was very personal. He and I talked quite a bit. He repaired some of the old plugs, the plastic coverings and gave me a little rundown of what kind of rigging process they use for the ceiling fan and what I needed to do in the future. He was a very personal guy and made the corrections we needed. He did do good work. However, the wiring structure might need someone to do some diagnostic on the entire thing here, so we can get it all squared away before we sell the house.

The water heater was leaking and needed to be replaced. I called up American Home Shield, paid the agreed upon the $100 service fee, and they assigned a contractor. Then the contractor contacted me and scheduled the time and place to come out, and then we went from there. This claim took a bit more time than it should have, but things happen.

I've been feeling good about the service of AHS. I've always had a positive experience with them. I had a garage door opener that quit working recently and they took care of it.

I went to move a dresser in my master bedroom and the carpet was wet. The shower in the master bathroom is on the opposite wall. I called AHS to have them help me troubleshoot and find where there was a water leak. The plumber came out right away and we shut off the water. There was a water leak issue in the pipes between the shower wall and the master bedroom. A water remediation company came out and had to cut holes in the drywall, and bring equipment to dry out the water that was there before the plumber could come back and do the repairs. And they just finished the repairs yesterday.

They've been really helpful. I really appreciate it. The claims process is pretty self-explanatory with the app. It's really simple. I click on the link and then go through the steps. The technicians come and do the job. They explained to me a little bit of what needed to occur or what were the issues and then they give me an estimated time frame and they get to work.

We've enjoyed using American Home Shield. The benefit is their service. They provide a third party to come in and provide maintenance or cleanings. Recently, I requested a service call for a furnace, and the tech was very good.

Yantra came out for the AC, and it was fixed. It was at my rental property, and my renter was fine with the service they did. It went well. It has been a good experience with American Home Shield. I have had their service for maybe four years, and it has been satisfactory most of the time.

My husband wants to switch warranties because every time we have an issue, they can't fix it. He's not very happy.