American Home Shield Reviews

I had a claim for my microwave and the tech pretty much did a bootleg fix on my microwave door. Every now and then, when I press start, I get a loud popping noise. But other than that, the techs have been perfect. The AC was fixed and that was good.

The guy came in and checked the bottom of my sink. He was able to unclog it and then, he left. So, it was quick. Having American Home Shield is good.

My microwave wasn't heating and the techs said it needed to be replaced. I chose the option to purchase a new microwave myself and get reimbursed the authorized amount of 300 and some dollars. It shows the service request is complete but it's not complete until I get my reimbursement check. They said it could take up to 21 days. That claim wasn't too bad.

Anderson’s Appliance Repair, the contractor, was good. The refrigerator needed a new compressor and I was given a Lowe's gift card to get another refrigerator. The gift card was enough to get a new stove and a new refrigerator. So, I got both of them and I donated the stove that they fixed. I love American Home Shield’s service. They did everything they said they were gonna do. I had a TV go out and they couldn't find a replacement model for it. So, they gave me a brand-new TV that was worth more than the one I bought. There was a little bit of a glitch at the beginning for the TV but they fixed it. I already referred AHS to about 10 different people.

My recent experience with American Home Shield was really good. I had an issue with my furnace as it was leaking water. The claim process didn't take much time. But I didn't know that I had to call to get the appointment with the contractor, A & C. Initially, I opened a ticket and it was waiting there for almost three days. I realized that I needed to make an appointment so I called A & C and within a week, they came and fixed that issue. The technician suggested a couple of things that I have to do on yearly basis. American Home Shield covers so many things. Plumbing is one thing that I really get issues with a lot of times. They do cover plumbing such as pipes and bathroom fixtures.

I called American Home Shield to do a claim on our AC. There was something that was stuck up on the drain. Airmax was sent out. Their tech was fantastic and did not leave a mess. I've had AHS for quite a few years and I always had a good experience.

The company that American Home Shield sent was awesome. They were fast. They did the best they could. Everything worked out. Overall, AHS saved us a bunch of money.

American Home Shield is responsive and my experiences were very easy. Claim submission is all online. I love it. I can do it on my phone in five seconds. Originally, the AC started getting warmer and warmer. So, we called. And it turned out, when the contractor came out, the other two units weren’t working. But the tech said he had to have a work order for the other two. So, I went back to AHS to put in another request and paid another fee, and him come back out and fix the other two.

We would turn on the air conditioner, but the outside fan would not come on. The tech seemed knowledgeable. He took out the parts that we needed. He went to his truck and put in a part again, but it didn't work exactly. It still needs me to go outside and kickstart it. I was satisfied with what he did and it worked for 24 hours, but it went back to not working. But American Home Shield has been very handy for my mom and they have replaced lots of things.

Their new tactic: We are unable to find a vendor, but you're welcome to schedule one yourself, pay upfront and then AHS will reimburse you. 4 calls in 2 days, had to be VERY firm. Don't give in to them.

The turnaround time is horrendous. The compressor on my AC unit went out and AHS sent an AC guy to troubleshoot it. The tech sent it back to them but I didn't know that they had to order the parts. I would think they would have the parts stocks right now. I'm just waiting here with no AC. I called again yesterday and all they kept telling me is that they've ordered the parts and they don’t know where the parts are at. I understand some things they get to order but when you're dealing with like hot or cold temperatures that might affect little ones in the house, those shouldn't be like, “We got to order the parts.” It should be, “Okay. You can go ahead and replace the part and we'll reimburse the AC company.” As far as customer service, that aspect is not too good. AHS is making it hard for me to stay. I’ve been researching last night for other home warranty companies to go to.

The refrigerator is still not fixed. It's been going on since April and the problem is with A & E Service. They're charging approximately $300 for every visit out here. They're going to have four visits now since April. They are manufacturing trips. Initially, the guy said I needed a compressor. But now they get around to saying that they've ordered a compressor and were waiting for July the 5th before they come out and install the compressor. When I called American Home Shield, the lady that I talked to was very nice. She called A&E to see if they could schedule an appointment sooner, and the answer was no and that they were booked up solid. If there were a cancellation, they would contact us.

The person who explained the services to me was very clear. I could understand everything he explained to me. I haven't gotten any service but everything has been good.

The people that American Home Shield was sending weren't doing the job they were supposed to do. They weren't meeting what they told me they were going to. For instance, on my microwave, the fan makes a bunch of noise involving metal-to-metal and they said, "Oh, no, we can't fix that because it still works." So I'm done. But the tech was very sympathetic. Overall, the professionalism of the contractors was great, but trying to contact someone on the line is ridiculous.

The AC was not cooling. I've had the contractor out two times within 30 days. Both times, I had to phone to follow up to find out why hadn't received the service request. I placed a service request for the last one on a Friday. I had to do two follow up phone calls. American Home Shield gave me the company name that was going to contact me to set up the service, but they did not get back to me. I did find their number and phoned them and left a message on a Tuesday and on a Thursday the following week. But I did not hear back from them. Then I had to have to finally phone American Home Shield and ask them to follow up. That took almost a week and left two phone calls to the supplier and one back to American Home Shield. The guy in America Home Shield got on the phone and actually got the contractor online. We set up the date right there. But it took me doing that to get a call back.

I called around a few different companies, and American Home Shield sounded the best. It was the most coverage for the money. The salesman was wonderful and that was why I signed up. I became a member a few months ago, and I was having problems downloading what my benefits are. I called the lady about three times, and each time, American Home Shield told me they were gonna send it out to me by snail mail. But I've never received it. I really want a hard copy.

Their coverage was pretty comparable to everything else. The reviews were about the same, but it was slightly better than my old company. I tried to schedule for an AC tune-up but I haven't heard anything. It's been about three months.

Some reps are more knowledgeable than others. But customer-wise, everybody was polite. Everything seems to be going well, so I'm satisfied.

American Home Shield was my first coverage when I bought the home but I had to let it go due to finances. Then I got it back again when I got my taxes this year and it's been very good. I had an issue with my air conditioning and also with my faucet and my tub. With the air conditioning unit, there was some kind of switch thing into the house that the contractor had to readjust. Then the tub turned out to be a little bit more major. They had to redo the faucets. They were all taken care of. I did my claims online and the website was very easy to use. It tells me online who the contractor is gonna be and if I need to call them or if they're going to call me. American Home Shield saves a lot of money in a dire situation.

American Home Shield had plans that were adaptable for my needs and within prices that I could afford. It was easy to use it when I had to. It was easy to submit the claim and to get the contractor out here to do the work. I got the tech's name and the company he worked for. He was awesome. He was super knowledgeable and didn't make me feel uncomfortable. He came out for my washer that had a leak, and he was able to fix it within minutes of figuring out what was happening.

My experience with American Home Shield has been fine. They did some plumbing for me, and they fixed my stove. The claims process was easy. The techs took care of everything. Overall, AHS saves me money and aggravation.

I'm sure you've heard this a thousand times... "If I could give it 0 stars, I would." Well, let me just say for me, this has never been more true. As I sit here with contract in hand, I have had the contractor come twice and tell me a part needs to be replaced, but AHS won't let them replace it because it is not completely broken and hasn't caused a mechanical failure YET. The crazy thing is, the malfunctioning garage door is what caused further damage to the unit. Instead of AHS backing up their contract and providing customer service, they decided that it was in their best interest to only piece the system back together so that they can get me to spend more money after the 30 day window for them to come back after the part completely breaks. It's not good enough that the part is severely damaged, they want it to break. That's just like telling a patient not to go to the doctor until their body has completely failed. All I can tell you is to run from AHS!

My air conditioner wasn't blowing very cool air. I live in New Mexico in the desert and it's 106 degrees. They had somebody come and I told AHS that I had not heard good things about the people they were suggesting to come out. So, I said, “Could I pick somebody else?” And they said, “No.” It's gotta be somebody on their list. And I said, “Okay. Schedule the appointment.” That contractor said they weren't sure whether the coils or the whole unit needed to be replaced.

We had to use American Home Shield two times with the issues we had. One was for a rekey and everything went smoothly, then another one was for a leak in one of the toilets. Once the order was in the site, the repair company was very fast to respond as well as punctual and very professional. They found the issue and fixed it. All in all, I’m really liking American Home Shield’s service. It works great.

The service with American Home Shield is fine. The AC unit stopped working recently and when the rep got one air conditioning place, they said they couldn't come out for a day or two. I said, "That doesn't work. I’m 76. I can't be without air conditioning." She called this other place and they responded and were here in an hour and a half. The repairman said there was a wire that melted and it shortened something. He put in a hard start box on the compressor and fixed the issue. He was very pleasant and did a nice job.

We always had an issue with the pool because where we live, nobody wanted to work on pools. When we had an issue, those pool contractors wanted additional money. The last time, American Shield was able to find a contractor, Practical Pools, that was willing to come without requiring more money from us to come. They were pretty good too. They responded and within a week or so, they showed up. We requested them twice. One time they came in and said the claim was not covered. The second time, they came in and fixed the filter.

My dryer quit working. The tech from Appliance Repair Services was very polite, fixed it very fast, and did a good job. It's working fine. I like that if I have something go wrong, the contractors of AHS come and fix it. But it's expensive every month. Also, one of the contractors a long time ago with my air conditioner tried to rig it up to fix it and it still did not work right. AHS sent somebody else out. He said, “They put the wrong parts in. You can't even get the parts for this old air conditioner anymore.” He was gonna have it replaced with a new one. I paid the difference and we had a bigger one put in, too.

If anything goes wrong, AHS usually takes care of it and we're satisfied with their service. A recent claim was for the AC and the tech from Bella Heat & Air found that it needed a capacitor. He changed it out and now the AC is working.

I had somebody come out for my AC yesterday and they said to try to call AHS today and make sure the claim gets seen so I can get okay. But everything's been great. AHS saved me when my husband's in the hospital this year. It's only my income coming in and AHS has come in handy. When my washer needed a new pump, I just put my claim in and they took care of the rest and sent somebody out. That one was resolved on the spot.

I have been waiting to resolve this issue for two weeks. The contractor figured out that we have to replace the pool pump because it got too old and it's overheating. So, it's not running continuously. If we leave it on like that, it could be a fire hazard to the house because it could overheat too much. So, they decided to replace it. When I tried for a replacement, the contractor submitted the claim. And in addition to what AHS is paying, the contractor wants more money, saying that he had some modifications to do, which I was not aware of. I did not ask for any modifications. I only asked them to replace the existing machine. They told me that once they replace the pump, the existing plumbing might not work. So, if it doesn't work, that's what they are calling as a modification.

I have one complaint. It was earlier this year. Our hot water tank went and I put in a request and American Home Shield sent someone out within two days. They checked and said that we would need a new tank. We had a 50-gallon tank and he told me that they no longer make those tanks for residential use. So, he brought a 30-gallon tank with the piece that mixes the water so it provides as much hot water as a 50-gallon tank. But afterwards, I was talking to somebody else and we went online and looked it up, and saw 50-gallon tanks everywhere. I don't know why he told us that we couldn't do a 50-gallon tank anymore.

We like AHS. If you own a home, you need AHS especially for covering all your appliances. The cost isn’t that bad either. We had a plumbing issue recently. We also had a claim for our dryer. The only problem that we had was there was a cancellation. We waited up all day for it and then all of a sudden, we got to reschedule. We didn't get the message from them till after 5:00. Kind of a bummer. But other than that, things are working out well so far.

American Home Shield is a good company. I've used them a couple of times and the last time, the tech was great and the issue was resolved. I’ve had claims for heating and air conditioning and plumbing. All experiences had been good with American Home Shield. I like paying $100 opposed to $3,000 for a home repair.

When I was trying to sign up, the reps at American Home Shield were upselling me to the higher packages. I told them I had an email that said I could get this amount. They weren't going to offer it if I didn't tell them about it. But when I told them that I had an email, they honored it. I've already told a couple of my employees that I would recommend them. Recently, my air conditioning unit outside started freezing that you could see ice on the bar going to the air conditioner. You could hear it trying to go, but the fan would turn off. I turned it all the way off and let it defrost. I put the water hose on it and defrosted it then turned it back on. Then the inside unit where my laundry room is started turning ice on the bar. I turned the unit back off then called American Home Shield.

I have had good experiences most of the time that I've had my home warranty. But recently, something seemed to have fallen through the cracks. I had somebody come out and look at my garage door opener. Initially, the tech fixed it. But even when he fixed it, he told me, "This is a common problem we see. It's likely that it will break again. When it does, you can call us back directly and we will have the part ordered." This was because he knew it might not stick. It lasted a little longer than he initially told me. He expected it would be within a month or two but it was more like three months. At that point, I had called back to say to the tech he was right and that I needed a part apparently. I haven't heard anything. I let American Home Shield know. I reopened the ticket so that they knew it wasn't really all the way fixed. I have since spoken to people at American Home Shield but the issue is still not resolved.

The tech was very professional. He came and did exactly the rekeying. I had some other lock issues as well, and he was able to fix everything. I ended up having to buy a couple of more parts, but I knew that. And I was going to go to Home Depot and attempt to do it myself. He had the keypad entry lock or deadbolt in his van, the exact color that I needed, which is awesome, because it's not a standard color. And he was able to get that for me at a much better price than I could have gone to Home Depot. That is a company you want to be associated with. He gave great customer service. He got me fixed up. He helped me fix a door jamb problem that I've had ever since I've been here. And it was something tedious that, if you're in the business, you can look at it and be, “Oh, just adjust this.” So, I have nothing but high praises for their service.

I had two claims where the same contractor came out. I submitted one claim by phone and the other was submitted online. Everything was good. I was told who was coming and that the contractor was gonna contact me directly. The first time the tech came out was for the washing machine that would not agitate. He knew what to do and he fixed that. The last time he was here was for my icemaker and my refrigerator that wasn't cooling. He did that. I was satisfied with the service both times.

I've used American Home Shield in the past, around the time of Hurricane Katrina, and my experience was terrible. I left them and went to TotalProtect. I stayed there for years until I was not satisfied with them anymore. I left them, and I was in the market for a different home warranty. I went online, started comparing some shops and saw that American Home Shield was offering a better coverage. There was a lady, and she was very good. She was kind, patient and took time to explain to me because I was a little confused. There were too many choices and everybody was clamoring and telling me how good they were, but she was able to break down to me how American Home Shield was different now. I decided to give it a shot then, and overall, my experience was simple, direct, and professional. I have not used any of the services yet, but I've already recommended them to two other people.

I had some stuff with my tub that I needed to get fixed, and the claims process with American Home Shield went smoothly. The technician was good. I like the convenience of having American Home Shield as well as the deductible. You never know what the price is gonna come up at the end of it all. So, $100 is a small price to pay for whatever it could be in the end.

So far, American Home Shield's service has been great. They're fast and friendly. When we had a problem with our hot water heater, we called them, and they took care of it. I like the ease of just making one phone call. They got ahold of Springdale Plumbing, and the guy who came was fantastic.

We recently filed a claim to American Home Shield for the washer. The service people said they didn't carry the clips for the cover. So, what they did was tape the top part to the main part. Every time we call AHS, they’ve been doing pretty good, especially for the washer.

I had American Home Shield 15 years ago in my first home, and I was happy with the service and with the fact that whatever they started, they finished it well. I got a home warranty this year and decided to go to them. When you buy a home, you don't really know what you're getting. The home inspection sometimes doesn't show everything. For instance, I had an issue with the bathroom that I didn't know how to resolve and I figured that American Home Shield would be able to help me with it. After I called them on the phone and told them what the issue was, they gave me a blow-by-blow tracking information for when the technician was coming and his name.

My experience was terrible. My AC started acting up on June 21st. American Home Shield sent a guy out but he didn't fix it. He came back a second time but also didn't fix it. I called in the third time. American Home Shield assigned it to him again and he declined it. They sent it to guy number three last Saturday which was a holiday weekend, and their vendors don't have emergency 24-hour or after-hour service. So, he's not coming until tomorrow. I haven't had good AC for going on three weeks now and it’s 97 degrees in Atlanta, Georgia. It’s hotter than hell. American Home Shield needs to hire better vendors. They got to hire people that do not work 9:00 to 5:00; they got to work after-hours to carry their customers. Also, the guy that’s coming out tomorrow is only rated 2 stars. The reviews on this guy are terrible. I have no faith that he’s gonna be able to fix it tomorrow.

We had a leaky bathtub faucet and the pull stop that turned the shower off and on was dripping. So, I called American Home Shield, and the contractor came. They came over with an older man and a younger apprentice with them, fixed it and said, “Okay, it's fixed.” I like having a home warranty program so that I know that I don't have to pay more than a certain amount for a repair. Like for the plumber guy to come, I had to pay $100 for that. So if he got there and said, “Looks like we have to replace all this stuff,” I’d go, “What? Well, how much is that?” But it's expensive. That's why at our new house, I'll have a different company that doesn’t charge quite so much.

We had ordered a part for the faucet that was dripping, and we weren't sure we were getting the water off all the way. We thought we needed to have the plumber come and do that just so that we didn't try to fix it ourselves and water go everywhere. They came out and fixed it quickly. It was easy. I like that with AHS, we can call and get someone to fix the problem at reasonable rates. However, sometimes the contractors don't seem very good or professional. In the past, they haven't. But the ones that we've had recently were good.

It's very difficult to work with American Home Shield. Anytime that I've had something that needed to be addressed, it takes an extra-long time to have a technician come in and do the repair and the technicians that they're sending are usually ill-prepared. It tends to take a lot longer than if I was just to call somebody myself. I had a refrigerator that had a problem a couple of years ago and they weren't very helpful. They sent somebody out and they weren't able to repair it. I had to keep arguing with them. Eventually, they said they need to replace the refrigerator but it took almost four months to have them do that. They sent people out to look at it, they replaced parts, and then they replaced more parts. With the amount of money that they spent replacing parts, we could have just replaced the refrigerator from the get-go and saved a lot of money.

This was the only service call and it was easy to do it online. That was quick. Also, the company that was called did good. The electrical people that got the claim came out and looked at what the problem was. They came back a week and a half later after they received approval and they installed the part that was needed. And that was it. I had to call them back a couple of times, just because I didn't know the process. It was my first time having a service call. This one company seemed to work well.

I've been with AHS for a little bit and I've not ever had any major issues at all. I had a garbage disposal that wasn't working and I had an issue with my faucet. Only the hot water would come out, no cold. I didn't know whether I needed to do two separate things for it because I initially tried to do both on one. But that wasn't working out too well. I said I probably needed to do two separate ones and that was what I ended up doing. The moment I got to submit it, a company contacted me and set up an appointment. The techs that came out were top-notch and it didn't take them long to get it done at all.

I've had AHS for several years now and I've never had any issues with them. Even if I pay a little bit extra on the deductible, I know that they'll take care of everything. They did a great job with my recent claim. They replaced the garbage disposal. They had to come back and get it and put one in. But the guy that came out was great, nice and very helpful.

We just bought our house and the electrical was having issues. Our dryer kept saying power failure and my daughter's bedroom light switch turns off the stove. The tech was great and laughed along with us. It was a good experience submitting the claim to American Home Shield but they couldn’t help because it was improper install. They wouldn’t cover it. But the inspector is fixing it through his insurance because it wasn't on our inspection report. We got my parents signed up with AHS too because my mom was having AC problems.

We renewed American Home Shield this past January when it was up. It's easy that you can just call the number and pay the flat rate. It's 75 that we have to pay and then, the repair guys come out and fix everything for us. We just did it last week when one of our toilets in the master bedroom was running. Some seal inside the tank had broken. So, the repair guys came out and replaced the seal on it inside the tank. We also used AHS not that long ago to have somebody come out and clean the dryer vents. So, I liked that AHS offers different specials. They're prompt and on it. Whenever you need them, they're there.

I arranged service through the American Home Shield site and they told me the outfit that was going to come to do the service. This was for a rekey and it went very smoothly. I was happy. I liked the guy that came. He was timely and he did what he said he was gonna do and got it done. The only thing was when I was poking around with American Home Shield, it could be a little clearer on what is covered and what's not. We were having issues with the oven unexpectedly and I was about to do a claim. But in the end, I just paid 100 bucks to have a repair guy come do it. I couldn't figure out if it was going to be covered or not by the home warranty. I didn't want to waste the time and money on it and then have it come back.

A technician came in for a claim I had and said that the motor was bad. Usually, technicians take a picture of the new product being put in. But for this claim, the technician never showed me what he replaced which I found weird. The product is working so he did something to the AC. But I would have wanted some proof that the motor was replaced. I don't know if he changed a motor and if they put oil on it. The tech said he did but I didn't see it happening.

My claim to American Home Shield regarding my air conditioner problem went well. The technician was very nice. He came and fixed the problem. With AHS, I like having things fixed without costing us too much.

There was a leak in the AC. The parts and the repair were covered. But the refill of the Freon was not, so we got $10 off each pound of Freon. We got a $10 off 150. The only problem is we need 17 of those 150. It was costly, but that was nothing that American Home Shield could have foreseen. Freon right now is through the roof expensive. So, I understand that.

I had a roof leak and I called American Home Shield and asked for it to be repaired because I have roof leak coverage. They sent out a guy to investigate it, but it was from the roofing company. A few days later, they came out and fixed it. They replaced wood, shingles, tar paper, and the layer of freeze. They spoke very little English but I’m a patient person and I talked with him a little bit. We understood each other and they did what they had to do. What I like so far is that everything that I have called American Home Shield for, which is rekeying and this roof, has been fixed as advertised.

When I got the warranty from American Home Shield, they said you get a limited AC refill. I found out that I have to pay for it. They should tell you ahead of time that they only cover you $10 for an AC refill instead of saying free unlimited refills. So, if you don't help out, they're not going to change it or they're not gonna do anything about it. That's false advertising. But everything else is fine. My AC wasn't cooling and it was taken care of. So, it’s working now. That technician was nice. He explained everything, what was going on and he fixed it right away on the spot.

There's a lack of communication within American Home Shield. I did a claim back in March for my bath fan, and the provider said that he couldn't service it because he did electrician’s work only and that needed an HVAC. So, he said he would send that back to the company. I'm still trying to get somebody to come out for that claim. I called five different times trying to get someone to help me and they just kept saying they would put in a ticket, but nothing ever happened. And this last time, when I called back, they said they would refund my service fee, and I had to pay the service fee again so they could reopen the ticket.

I bought a toilet and they were going to install it. The first one was supposed to be 10 inches from the wall to the hole and the one I bought was 12. So, I had to take it back and buy one that was a 10-inch that fit it. The tech was getting ready to put it in and he was taking the other one off. He said that our tiles had just been laid up to the toilet and grounded around it. It wasn't underneath the toilet. So, when he would take that up, he was afraid it would crack the floor tiles. So, the company said they couldn't do it. I took the toilet back and got my money back. I still have my old toilet which had a leak where it was screwed on to the tank. The tech tightened that. Other than that, AHS is really fast. Anytime I've submitted a claim, they've assigned it to a company and I've heard immediately from that company.

I have multiple properties on the insurance with the warranty. One time I wanted to do a claim and American Home Shield wrote the other property, which I'm sure is an honest mistake and they said they will look at it and fix it. They said to me in the last conversation that they will see the recording if I gave them the right address when I called in the claim. And they said they will come back to me. I'm sure they will listen. Maybe because they have my sister homes and my houses, they made a mistake clicking something. Other than that, American Home Shield answers the phone and listens. I don’t live near my house to see what the tenants need and what happens. So, this will be like a peace of mind to have. Having a company who hires people and covers some of the expenses will be nice.

American Home Shield does an outstanding job. Within 30 minutes of putting in a request for service, they've responded that it has been assigned to someone. Response is always quick. It's better than I expected. The recent one was an electrical issue in the kitchen, and they took care of it quickly. I would recommend AHS.

We purchased a home warranty and paid in full at the closing on my home. On May 7, 2022 I received a call from AHS confirming my coverage. They tried to sell me additional coverages, which I declined. They added electronics coverage anyway. Suddenly I start getting calls for an outstanding balance of $575.00 for this coverage I DID NOT ADD. On May 17, 2022, I spoke with them and they opened an investigation. I received daily harassing calls debt collection calls every day between 5/17 and 5/31. On 5/31 I spoke to Customer Care who confirmed the coverage had been removed and I don't owe the debt (which I never authorized in the first place). More daily harassing calls between 5/31-6/10. I spoke to Sheila in Customer care. She again advised the coverage was removed and I don't owe the $575.

If I could give zero stars, I would. We needed our central air looked at and tried making arrangements in March, but there are only 2 contractors in our area that accept AHS. One of them wouldn’t even put us on their schedule, claiming that AHS wouldn’t authorize them to do so. When we called, AHS would just say that they did give authorization, so we never got anywhere. The other contractor, at first, wouldn’t even agree to come out because we “live too far for where they’re willing to go”. We finally managed to convince them otherwise, after explaining that the only other contractor who accepts AHS was being difficult. Two days before our appointment, they cancelled saying that they had Covid. We rescheduled for the soonest available, which was three weeks out. The DAY BEFORE the appointment, which was supposed to be on June 27, they cancelled us because they were “overbooked for the rest of the season”.

AHS is a great company. When a sink in our bathroom was completely clogged, a plumber came and unstopped it for us. He brought in one of those machines and ran it down to unclog it. It was a good experience.

American Home Shield is doing a great job. We like their service. Our AC went out and the techs were here. They were really great. Within 30 minutes, everything was fixed. Before that, my washer broke. They came and repaired that, too. I've never had any issues. We're definitely gonna renew AHS. Go for it, too. The work they do is on-point, and it's $75 for a visit. So, for us, it was totally worth it.

It was a good experience with AHS. We've had some problems with the washing machine and refrigerator and they've got them repaired for us. We're very happy. Recently, we had our air conditioner checked and the process went very well. The tech seemed to know what he was doing. He explained things to me while he was doing it and I appreciated that.

The fan of the first blower was working and there was air coming through the vents. But it was only hot air. The furnace is in the attic and it was just circulating hot air through that. What usually happens is there's no AC, which is actually what was wrong. After I made a claim with American Home Shield, I got a text message and an email. A tech came and he was very good. He told me what was wrong. He said that there was a leak around the valve and that was letting the Freon out of the air conditioner. He went out and fixed the unit. He replaced the valve on both units. I asked him to check the other unit for Freon to make sure there wasn't a leak on that one too. He said he put two pounds in the unit that was already working. On the one that wasn't working, he put in seven pounds. We were all very happy.

The air conditioner in the house didn't work. It started making noise and the fan was hitting against the motor. I called American Home Shield and it was easy to get through. I liked the reps I had both times. They told me the name of the company, Fire and Ice, and they gave me the phone number. They said if the company didn’t call back within a day, I was to call back. Both of the people that came out were excellent. The first guy checked the unit. He turned it on and he turned it right back off. He turned it off because he said with the fan hitting the motor, it would cause a spark. He took a picture and got the information so as to get the right parts. He went back to the company and let them know. He took a day before he let American Home Shield know. It took two weeks and four days for them to get the air conditioner done. That was the hottest part of the summer and it was in triple digits.

I've used American Home Shield three times. One for HVAC, one for a sink, and one for an exterior hose. Every time, they did what they were asked to do. I would file a claim online, they would contact me and set me up with a contractor that I would work with. They've been good. I like paying the deductible instead of having to out of pocket the full amount, especially for the big ticket items.

So far, American Home Shield’s service has been great. I've been fortunate just to have one thing go wrong right now and it was a little thing. They were prompt in giving a callback. They were very professional from start to finish and in informing me of my options.

Budget HVAC came out for the AC unit. He said there's a leak and that the leak was too big to repair. He said the entire unit needs to be replaced. But it still has not been repaired. I've called at least three times. They still had not, as of yesterday evening, sent the information over to AHS, so I'm not really sure what's going on. I've contacted American Shield twice. Yesterday, they said they were going to escalate it. They tried to call the contracting company but no one answered. He said he left a voicemail message. I still have not heard from anyone today. I don't use AHS often, but I like the fact that when something happens, they respond fairly quickly.

My kitchen sink was backing up so I called AHS on the phone and asked them to send someone out. They gave me a name and the timeframe of 8:00 to 12:00. Water Safe came out and the tech explained to me what he did. He fixed it and cleaned out something for me. But everything is still not well. The sink continues to backup but I have not notified AHS. This has been my only claim and so far, I'm okay with what happened.

I would recommend American Home Shield highly. They treated us fair throughout the years. We've had several things that needed work, and we've always gotten good results. Recently, the air conditioner quit running. I called the original people that put the unit in for me, and they came out and diagnosed the problem. I then called American Home Shield to see what we could do about getting it fixed. American Home Shield took it over and sent Jarvis out. I had dealt with Jarvis in the past and they're very good people. The tech checked the unit like the first person did, and he said the same thing. The compressor was out, and the reason the fan wouldn't work to blow air was there was a capacitor out also. He took it from there and dealt with American Home Shield. Then I dealt with American Home Shield, and they ordered the compressor and he got the other part. It tool a little over a week to get it done, but as soon as he got the compressor, he scheduled an appointment and came right out to fix it.

AHS was very kind and eager when I was signing up. When it was time for me to get a claim for my air conditioning and my heater, they did not care at all. The air conditioner broke in the middle of July when it was super hot. The heater broke in February and it got to be 30 degrees in the house. I've had to repair my air conditioning units and I've had to replace my furnace. Each of those was extremely expensive. And each of those, American Home Shield gave me a difficult time. With the furnace, they said, “Oh no, we don't pay for this and we take out this.” I also had to call them 15 times. Each time I spoke with someone, they said they'd call me back. They never did. It was very exhausting and that experience was awful.

Thus far, I'm loving American Home Shield. I feel relieved now. Our AC went out. We're in South Texas, and it is 106. It's supposed to be 109 today. So, we were without an AC. I called it in to AHS. This is the very first time that I've used American Home Shield. They told me that they would call back as soon as they found somebody. Before, because we were out in the boonies, it was always hard to get somebody to come work on our appliances or on anything. They called to let me know that they found somebody. The guys showed up the following day and fixed our unit. So, we're extremely happy. There were two young men. They were very courteous and professional. They started working on our unit, and they got it working immediately. I feel like they went above and beyond to get everything done for us.

My refrigerator stopped working. The techs got out right away. They were great. AHS ended up replacing my fridge. But, we have been paying three times as much for our policies everyone else had been paying. AHS finally got it right but we had to go through a lot of things to get it right. But recently, they've been good.

I moved into a new house and there are all sorts of issues coming up as I go. The pool hasn't worked out so well, but the tech said it was pre-existing stuff. It turns out there are more things wrong with the pool than American Home Shield will even want to play with. So, I'm still working my way through that. But as far as everything else that's come up, it's been very nice. In fact, one of the things I thought was the most reasonable, and I wasn't expecting it, is the fact that they lump repairs into one deductible. I have three appliance issues. A dryer actually went out while we were using it, and then a kitchen thing was an appliance and the refrigerator. Those all ended up being one deductible and I didn't see that coming. I figured that would be three. So, I love that.

My air conditioner had gone out. White Sands came out to repair it after I did a claim to American Home Shield. I did the claim over the phone and it was easy. I was given White Sands' name and phone number and I was told that they would be contacting me. They called right away. The tech had everything with him. He took care of the problem right away. Overall, my experience has been excellent. I have recommended the service to people.

It was fairly easy to get through to AHS when I called in a claim for the dryer. What I don't understand is why I have to pay each time a contractor comes out when I already pay a monthly fee. But the service from the contractor, Jeffrey's Appliance Service, was satisfactory.

The oven is not functioning. The cooling fans are rattling and not doing the job that they need to do. Getting the claims processed with AHS tends to be a little bit more difficult. It takes a long time. It had been a week and I had not heard anything, so I called American Home Shield yesterday. The wait time was over 50 minutes for a representative, so I had them call me back. They called me back within the hour. I still have not heard if that claim has been approved or not.

With a home warranty, it's nice to have someone to call on to come in situations you need someone. I called for my toilet, and the technician was very friendly. When he came, the toilet kept flushing and flushing. He thought that it was okay when it's not. I was telling him it does that sometimes. Now, I need him to come back ‘cause the toilet's not fixed. He thought it was, and I knew it wasn’t. It was just doing good ‘cause he was there, but it is still backed up.

I had problems with the other people, and I was dissatisfied with them. If they knew I had a well and septic tank, they should have never taken my money and had me to pay them for them to come out and tell me that I needed to get a plumber, a well and septic tank person out there, versus them telling me upfront that they didn’t deal with well and septic tank. So, they took my payment, but they didn’t do anything. They just came out there and looked at it, and told me that I needed a well and septic tank man. I was very disappointed.

A contractor came out for a drywall repair and did what they were supposed to do. They were speaking Spanish but it was okay. The experience was outstanding.

Budget came out for a recent claim and they did a fine job and were very informative. I had a stopped up sink and the tech cleared it up right away. He brought his equipment in and he gave me some advice on how to keep it clear. Everything went well with my claims experiences. AHS is a sense of security.

I turned in a claim on my refrigerator, and American Home Shield told me that they wouldn't cover it because it was normal wear and tear. There was another claim, and it was the same thing. They said they wouldn't cover it because it was due to age, and I thought they covered everything, regardless. Everything ages out and quits, and I thought that's what they covered. They were nice enough though. They didn't get really mean or nasty about any of the complaints, but I told them that if they weren't gonna cover things, then I didn't want their services. I canceled them.

The air conditioner was running but it was not producing any cold air. I went to my account online and then I submitted my inquiry. Then I got an automated email from Home Shield, saying the contractor's name and their direct contact number. They said they would come in the next business day, and then they showed up. The first guy came and looked at it. He said they knew something was broken and we needed to order something. So I thought they were replacing that part. But later, there was another scheduled visit and another technician came out. He had a look at it, and he somehow fixed it. He was able to solve the problem without replacing the part. The issue was completely solved and the air conditioner is working. The process was very fast and good. All the help is available by phone or through email. American Home Shield is easy to contact, so I will definitely recommend them.

I had an AC issue and the claims process went fine. We've had previous repairs through American Home Shield and having them has been good so far.

American Home Shield is always friendly, on time, and there when I need them. Recently, a technician helped me out to activate the code for the garage. We tried to do it, but we were stuck in the process. He helped me out to reset the code. He was very quick and professional. We are planning to change the garage door and he said that he was going to send me a quote but I haven't received it.

I like American Home Shield so far though I have to follow up sometimes, like with this recent claim that I have. The dishwasher is not working and the part’s not available anymore so it was put in for it to be replaced. That was great. The tech sent the report back. I was told I should be contacted by somebody but I wasn’t and I had to follow up today. AHS sent me the options that I have available to order, but I waited and I wasn't told anything. So that part could be better. I’m paying for a service that will cover the items that are listed on there. There's an emergency if it stops working and that's relieving to know. So far, that's what I'm getting. It could be better but it's not that I'm not satisfied with AHS.

When I call American Home Shield and need service, they're able to get a contractor out to me. We had some plumbing and AC issues which were taken care of. The only problem that I have with American Home Shield is some of their customer service agents don't have enough training to understand what you're asking for. Other than that, as far as the overall service that I receive from them and the contractors that come out, they're great. Considering what I pay for through American Home Shield and what I will pay for going directly to a contractor, there is a significant savings there.

The AC was making a knocking noise and it wasn't cooling the house. A.L. Affordable came out and diagnosed our air conditioner. The tech showed me that the pressure was good, but the compressor was not working. He replaced the solenoid to try to fix it. It did not work. He put a solenoid on and a booster to try to fix it and that didn't work. So, he knew that we had to replace the compressor. It's working fine now.

American Home Shield is a good service. I haven't had any problems with them resolving my issues rapidly and I would recommend them. When my dishwasher stopped working, I called it in, and they told me who the company would be. The company called me and scheduled the appointment. They asked if I wanted do the video. I opted to do the video so they could take a picture of my dishwasher model number. They said it speeds it up if they could do that as far as ordering parts. They came, and they still had to order a part they didn't have for my washer. The part came in less than a week and they came and fixed it.

The air conditioner died and submitting the claim to American Home Shield was much easier than I expected. The worker from Air Pro Masters was very friendly, nice and knew what he was doing.

There was a leaky pipe under the sink. The techs I had were very personable and good. I’m pleased with the service. The only thing was they had to go get a part and come back the next day. Typically, most non-warranty plumbers easily have parts on their trucks. If I called the local guy that I saw in the paper, he would have addressed that issue immediately. If he had to get a part, he would have gone and gotten the parts and then come back. That's the difference that I see in the service that American Home Shield provides. I probably wouldn't recommend them to a friend. Not that I was dissatisfied. It's just the choice of a provider. You don't have the ability to choose the provider that you want.

I put in a claim for the air conditioner. And the guy was Johnny-on-the-spot, got out there the next morning. It was fantastic. And he said he could only replace the compressor. I said, “Fine.” “It’s gonna cost you $1,800 for Freon.” So at that point, I decided would do a new air conditioner, and said, “I want to do the cashback.” Just cash out the work instead of doing the actual work, and we would go from there. He said, “Okay. American Home Shield will contact you. I’m gonna turn in my report on Saturday that evening,” the evening the guy had come out. But I never heard from anybody.

The garage door opener for a property that I have in North Carolina stopped working. I called up American Home Shield and then I paid the service fee online. Within 24 hours, the contractor came to the location to fix the issue. They did really well. They were friendly and were able to process the payment and the request very quickly. I was not there when they came but I was notified once the repair was complete. So far, I've been with American Home Shield for several years now through several different homes that I've owned, and I've always been satisfied with the service that I got.

I've been with American Home Shield for over 20 years now and any problem I've had, it's been resolved. For my recent claim for the heat pump, I was comfortable working with Comfort Experts. They had been very upfront and professional. Anything they said they were gonna do, they had to do it.

We had a problem with our heating system, which involved a boiler and different valves, and we had a water leak in our cellar. So we contacted American Home Service and they sent out a plumber who diagnosed the problem and had to shut the system off. Unfortunately, the weather had warmed up by then. They ordered a part and were out here just a week ago. They installed the part and everything seems to be working just fine. Overall, there were a couple of delays, but American Home Shield let us know that there was a problem and kept us in the loop. We’re happy with the service.

Techs came out for my washer and they changed one switch and one circuit breaker. They took less than one hour to do the job. The washer is working fine now. I did one load and that went well. But I don't have much confidence when it comes to washers because after the first load, I saw some water particles outside. I need to test three loads more to confirm that the issue has been resolved. I have 90 days warranty period so that really helps.

A tech came out for a claim we had. He looked at the outside and told me that something was not working. He replaced that then came inside and checked the internal temperature. He said that there is supposed to be an 18-degree difference. He did a great job and everything's working right now. The only thing that I could not stand was I waited for two weeks for the service. It would have been better if American Home Shield was able to get somebody to come out to fix the unit right away. They need to be better on timing.

This guy came out and says, “Oh, yeah. We got to reorder you these.” Then he says he was gonna do that. And then I go online and looks, and it says the situation is resolved. Well, no, it isn't. It hasn't been repaired. It still hasn't been repaired. And so I had to call and open that back up. And they're calling the repairman and he's looking for the parts. It's July 8th now and going on seven months of not being repaired.

American Home Shield sent South Placer for an air conditioner repair. The system was not running. I called AHS at the number on the policy. My only problem was is that I didn't realize that the policy number changed every year even though it renewed, but they were able to look up the current policy and update it for me. If I had done it online, I would have seen that there was a new policy number. When I originally got the policy, I downloaded it so I went to that policy file I have the PDF for and looked up the telephone number on it. When I called, it said it was expired. I was able to press the number to get to speak to somebody and they were able to rectify it for me.

I'm satisfied with American Home Shield's service. The claim was because the system is not keeping the temperature. We have it set for 68 but it's fluctuating between 70 and 76. The claim process seemed very simple. And the technician that came out seemed very knowledgeable. He explained what he was doing and what he was looking for. He thought that it was just that the system is older and it probably couldn't keep up with the demands of the house. I liked him.

I highly recommend American Home Shield. They sent All Zone for an air conditioner issue. It was kicking on, but it wasn't blowing cold air. I did the claim through the app on my phone. It was super easy to use it. He fixed what he could that day, and he got it going. But then he had to order the blower because he said that it would probably go out again.

It was hot in my house and I thought it was my air filter, so I replaced that. The repairman found something that needed to be fixed and since then, everything has been fine. He was quick and professional. If I didn't have American Home Shield, I probably would've spent an arm and a leg. I only had to pay my deductible with them. But it would be good if they had somebody that speaks English better or understand better. Sometimes I get frustrated when I'm trying to explain something, and I'll just hang up and call right back.

Anytime something breaks down in the house, they're prompt coming out and taking care of it. I'd like to not have to pay the deductible. But other than that, I got no complaints. They take care of business. Recently, the brains of my dishwasher went bad and the techs fixed it.

My washing machine wasn't draining the water. Doing the claim for it to American Home Shield was super smooth, easy and fast. The tech that came out was perfect. He was in and out in 15 minutes. It's really worth having AHS.

I had claims for the television and the refrigerator. The television wasn’t coming on and the refrigerator wasn’t cooling. National Platinum Service came out and for the refrigerator, they had to get the parts and come back. For the television, it wasn’t coming on when I did the diagnostic with someone on the phone. When the tech came, he said maybe because it had been sitting for a while, so he reset it. He plugged it in and it came on. Everything is working perfect now but I haven’t turned the television back on since he came out.

American Home Shield seems to be the ones that cover the most and get somebody out to fix them the best. I've had other home warranty companies, and I like American Home Shield the best. I recently put in a claim for my air conditioner and my dryer. The air conditioner is fixed. The dryer parts are in, and they’re fixing it next week. The repairmen were very courteous.

American Home Shield is a great service to have to solve those problems that we can't, quickly. I had an issue with a brand-new appliance. The tech was very quiet and professional. He fixed it and left.

There was no cool air coming out of the vents of my air conditioner. I talked to a person at American Home Shield and the process was easy. It was the amount that I have to pay in order for the unit to be fixed. It will take me three months to save up to 1,515 for the reconfigurations that have to be done in order for the techs to fix it. I talked to American Home Shield and they said that was the price that the installers were gonna charge. They were paying the rest of it. The techs that checked out the air conditioner told me that my furnace blower was shot. The air conditioner has to come through the blower and it's not working on my furnace. I needed a new furnace as well as all of this extra stuff that they were gonna do. They were gonna hook it up and update the pipes. The contractor was nice and went to and fro wherever they needed to go. I would recommend American Home Shield to friends. It's a good warranty.

We needed our air fixed, and we didn’t like one of the people American Home Shield sent out. The guy turned our unit on and off and ended up going outside and unplugging something. When my husband got home, he put it back like it was and said the guy shouldn’t have done that. If it rained, our whole system would have been out. My husband didn’t want him to come back out. American Home Shield sent somebody else, but we ended up not needing it, because the issue wasn’t as bad as we thought it was. Because the first guy turned our unit off for a while, it defrosted and started working again.

It took a long time for the washer to be repaired. But it got repaired. It took one month to be given to different vendors for the repair work, but the vendors didn't reply to us. When I called them, they didn't respond. I called American Home Shield and nobody responded too. But 312 Appliance was very good and prompt. He was the best one and serviced it.

I like American Home Shield so far. We have two accounts - one on our residence and one on a rental property. In both instances, it's been a simple process. The rental property took a little time to get under and get someone out there. But there was an issue with the contractor in that so I could understand why it took a little bit longer. Other than that, it's been a quick process. They've come out and handled the situation.

American Home Shield's service is okay but sometimes it takes a while to get through to them and to get stuff fixed. An example was my refrigerator. The ice maker kept building up with ice and everything in my refrigerator was freezing. I called American Home Shield and they sent out somebody from Sears. The tech looked at the refrigerator and said I needed a new ice maker. They replaced the motherboard in it and that was why the stuff was freezing. It continued to freeze so I called American Home Shield again. They sent out Sears again and the tech said there was nothing he could do. He couldn't get the ice maker out because the wall had warped from the guy before who put a blow dryer in there to melt the ice.

I've got two levels on my house and it's a zone unit. Typically, the bottom floor stays cooler than the top floor because it's so hot where I'm at. But the top floor got so hot that it was absolutely unbearable. It needed to be fixed. I called American Home Shield and they told me that someone from Hospitality Heating and Air would get in touch with me. Someone from Hospitality Heating and Air got in touch with me to set up the appointment. Several days later, they showed up. The guy seemed fairly knowledgeable. He came out twice. He looked at my upstairs in the attic. At that time, the upstairs was not cool, but it wasn't excruciating and hot. We chalked it up to it being extremely hot.

American Home Shield has been helpful. My AC went out and I filed a claim with them on June 6th. Heritage came out a couple of days later and a guy was here for two minutes. He told my husband it was a fuse and he popped a new fuse in and left. The AC worked for a day and a half downstairs and called American Home Shield. Two days later, Heritage contacted us and they came back out. The second guy said the first guy didn't fix the wires, which were loose and touching. He fixed that and a day and a half later, the AC stopped working again. I called American Home Shield and told them what was going on. They asked for Heritage to come back out, asked for them to send a senior technician, do a complete diagnostic, and let them know. Heritage is coming back out again tomorrow.

I've had American Home Shield for years, so I like them. They have different plans to choose from and when you keep talking to them, they'll figure out the right one for you. It's easy to do and you have the confidence of knowing that you've got a warranty on your house on stuff that you don't typically have people in the back pocket to call, come out and fix like refrigerators, washers, dryers, etc. I've had a few claims and the only thing I've ever been charged for was freon but that's typical with anybody. The technicians have all been very helpful and knowledgeable.

I've only dealt with American Home Shield for rekeying my home. The contactor showed up on time of appointment. They did their job quickly and efficiently. The tech was fantastic. He picked up after himself. Our first visit went well.

The air conditioner was not getting cold. The tech came out fairly quickly and I was very happy with it. He was very professional. He messed with a few things up there and recharged the system, and it seemed to do better. We went on vacation, and when we got back, I noticed that there was a big water spot on my ceiling. So, something's been leaking in the attic. I had to call them again, and I gotta have someone come out tomorrow. The whole thing's leaking and now my brand-new ceiling is wet everywhere. My experience with American Home Shield, so far, has been fairly easy, professional, and I couldn't be happier with it.

When I submitted a claim for my kitchen faucet with AHS, it went easy. I got confirmation from the American Home Shield site that day. The very next day, the plumber called me. I asked them to call me 30 minutes prior because I work 30 minutes away and he did. We arrived at the same time at my house. It was fixed within 45 minutes. They did great. This was their second time helping me through American Home Shield. It was a different plumber but the same company. They were very accommodating because they offered a different appointment time, but my schedule was so busy. I'm a very satisfied customer.

I was able to speak to somebody quickly. But it took a week for the contractor to come out. So, that was a bit disturbing, especially for air conditioning, and the hot weather. But I had very good experience with American Home Shield. They’ve been responsive. And anybody they sent over has been professional. The contractor came to check on a problem with a leak. They said that they put something in to close up the leak, plus they added some Freon. AHS was very good and very professional. They knew what they were doing. I was very happy with them. I have recommended them and sent the links.

The AHS rep that signed me up was very nice and helpful. I was happy with the experience. She thoroughly explained everything. The way she presented was really good. I went with the highest package that covers everything. I was satisfied. It was also easy to submit a claim.

I called American Home Shield for the air conditioner and then they called A-1 Plumbing and Heating. They came out and fixed it. I've been with American Home Shield since 1990s and I like that I don't have to pay full price when things go out. I had a refrigerator that went out, they repaired it, and I'm still using it. That had to be over 10 years ago.

Home Shield’s service has been okay. But there was one time when there was no service. I spoke to someone and it didn't go anywhere. The order was not placed. There was no communication from Home Shield and I had to call the contractor myself. That aside, everything I needed to have fixed had been fixed so far.

It's been a horrible experience with American Home Shield. Since April 23rd, I haven’t had air conditioner. They had one person out in May and the guy said I had pinholes in my line so they needed to replace that. He said, I need a new AC. American Home Shield said that they wouldn't cover it because the pictures showed mold and mildew, which I told them to send me the pictures and show me the mold and mildew. It's repairable. They were gonna send out a second person. But they couldn't find anybody in my area. Now, I have to wait till July 12th, on my vacation day, to get somebody to come out here because the company that they chose is in Illinois and I'm in Missouri and they're doing it as a favor for American Home Shield. I also couldn't get a supervisor. I have called in May and in June every day to talk to somebody but nobody ever called me back.

90% of the contractors are good. On the other hand, 10% do bad work. But I've been with American Home Shield for close to 30 years, so I'm satisfied. Every time my pool motor goes out, it costs me 75 bucks versus 700.

North State Mechanical came out to fix my air conditioner. It would turn on and run, but it would not cool anything. The house was like 85 degrees. They were very nice when they came out. They showed up on time to do their job and realized that it was worse and they had to do something in the furnace room that caused a little bit of a delay. But I'm happy with the air conditioner. Also, they were very nice and explained what they were doing. I've told people at work about AHS and how satisfied I am with the company.

We had problems with two toilets. Submitting a claim by phone was very easy. I enjoyed it because I'm not a real computer person. The plumber was very thorough and he took care of everything.

There was an electrical surge in the neighborhood. I had an issue with my hot water heater. I called AHS and it took a long time. I don’t like talking to a machine. I was tired of explaining it to them, so I just hung up until I got somebody I could talk to. I finally got somebody on the phone and they told me it was gonna be between 48 hours before they could send somebody out. The tech that came out was courteous and did what he was supposed to do. He stayed and made sure everything worked right.

My service with American Home Shield has been really good. I've used them twice for things I needed and they had a contractor out very quickly. I had a plumbing claim for a leak and I had my house rekeyed. There have been no hidden punches so I feel very good about it. The techs were super helpful too. Benefit of this service include the centralization of my calls for service in one place and taking care of claims quickly and not letting them linger. In other words, executing the request in a reasonable timeframe and then knowing what the trade service fee cost is upfront. It’s made my life a lot easier because I’m in the throes of transition which is rather challenging.

I just bought the house about a month and a half ago, and I've had to utilize American Home Shield's service already twice on the new house. Everything, so far, has been a good experience. They fixed the issues, and they’re prompt. They're polite, too. The two issues I've had were covered under the warranty. It gives me peace of mind knowing that if something does come up, I pay my flat deductible, and everything else is taken care of.

American Home Shield gives me the security of knowing if something breaks, I don't have to pay full price to get it repaired or replaced. They go bad within five years instead of 20 years. There was one company called First Response that AHS kept sending out and I had a bad experience the first time that they were sent. So, for the air conditioning, they sent somebody different the next year, which was much better. But the next year, it went back to the heater and they sent First Response again and it was a bad experience. So, I finally called AHS and told them that I do not want First Response to ever service my calls again. They took that very seriously and investigated so, I felt like they heard me and knew that I wasn't having a good experience with that particular company.

I've had really good and speedy service with American Home Shield. I recently had our AC worked on. It froze up because it wasn't getting enough air. A nice guy came out and then he had to come back the next day because it still wasn't quite right. He figured out the problem and fixed it. He was always on time. As far as AHS, it would be nice if they would pay a few more dollars on Freon. They only pay $10, and it's per pound. It's pretty pricey. It would be nice maybe if they would consider paying $25 per pound. That would be a big help.

I loved American Home Shield. I had it for a year, and I used it at least three times. My microwave took four months. But that was only because the part wasn’t available. It was supposed to come from China, and it took forever to get it. The techs were good at diagnosing my air conditioner and were very professional.

We moved in a year ago and the ceiling fan never worked right. It would speed up and slow down and speed up and slow down and sometimes reverse on its own. So, it never really cooled properly and would not stay at a consistent speed. So we asked American Home Shield that it'd be corrected then. Someone came out and then they never got back to us. No one ever got back to us. So, I was kind of displeased about that. When it came time to renew, I told American Home Shield I won't do it because they didn't fix the problem that we asked them to come out and fix.

The refrigerator was not dispensing ice or water. I gave them a call and put in the claim. We initially tried to get a contractor but that contractor never reached out. After a week, I called back. I had a little issue at first because they said that there was a policy in place that I needed to give them a certain amount of days, which I did. In the end, they did switch over the contractor, which was TN Appliance Exchange. On the day of the appointment, the tech's truck broke down but he reached out to me an hour before and let me know that he wasn't gonna be able to make it. They scheduled me for the next day and he came out then. They replaced the valve on the refrigerator, cleaned up, and everything was ready to go. They weren't here for more than 20 minutes. They were quick and efficient.

Anytime I've used American Home Shield, they've come through. The only time where they didn't was when I needed a water heater and I went three weeks without one. I don't think it was their fault, but every company they sent out said they couldn't get that special water heater. I went with my own company and they found the water heater within 24 hours then installed it within 48 hours. We got reimbursed 300 of it instead of the 2,800 that it cost us. Other than that, American Home Shield has been fine. I used it for something in my fridge, and all it was was a filter. I also used them recently for my AC, because one of my buddies thought that my AC was going out while I was out of town, but it just needed to be cleaned. They came out and did that. All in all, the peace of mind is beneficial, and other than the water heater debacle, AHS is cost effective. If I would have needed a brand new AC unit, $75 is better than 4,000.

I'm not real happy with American Home Shield at this point. I had a problem with my air conditioner and I'm coming out of pocket $1,100. Based on what I was told when I was first signed up, I was not expecting that something could happen that would cost me $1,100 out-of-pocket to get a repair done. Also, the repair still has not been completed.

There was a leak around the pool’s pump and the contractor couldn't get out for three days till Saturday. He had to come back and make sure American Home Shield was gonna approve it. AHS has been good and right now, their price is competitive.

Whatever service requests I wanted, American Home Shield assigned someone and the follow-up is good. We found some the issues in the rental house. So far, one issue hasn't been resolved. All the other issues have been resolved. The appliances, when they were unable to find a part, they replaced with a brand-new one. We're happy about that.

I like American Home Shield. But with me being a brand new customer, it was hard at the beginning to get things done, since I didn’t know how their system worked at first. And when I had to call so many times to get through about what I needed done, it wasn't explained to me how it worked. I read the information, but I still needed to know. Then, the people that I had who were supposed to fix my problem didn’t send all the information to American Home Shield. So, they had to call them back several times to tell them to do the work order that I already paid for.

My refrigerator stopped working. The tech ordered a compressor and got it in. But there was still something wrong with the icemaker so he put another piece in for the icemaker. Still something wrong with the icemaker, and I have to call him again now because everything in my refrigerator is getting warm again. They're coming out Monday. But the tech was a very nice man. He was very helpful and respectful. I did call the company that sent him out and told them that they had a very nice company.

We had sewage coming up through our tub and our shower, and apparently, there was a plug down in the main line that the techs got rid of. Now, everything's working. They did a great job. The claim submission process with American Home Shield went pretty quickly. I would have loved to have the techs out a little bit sooner, but we called them on the weekend, and there's a limited thing they can do with getting somebody out. I'm just glad that everybody was ready and willing to work with me. We got through this thing quickly. The customer service rep that I ran into on the phone did a great job, and was very friendly and extremely helpful.

I was kind of hesitant at first to get a home warranty but it has paid off with just a couple of things that I've needed from AHS. They respond to all the orders I put in. I have a drinking faucet separate from my regular kitchen faucet and it was leaking. Mr. Rooter came and I needed a whole new faucet. It was about a month before they came back out to put the new faucet in but it works excellent.

American Home Shield’s service is very convenient. My oven had an issue and I didn't wanna touch it in case I messed it any worse with the knobs so I had to call in. AHS sent a guy immediately and he fixed it within minutes. It was good. I also had an issue with my AC in the past and being in Arizona, AHS sent a guy and he got the issue resolved very quickly too. Except from the initial service being sent in, I didn't have to pay a dime. AHS gives me peace of mind.

Alert Appliance came out for a claim with my cooker and it was fine.

When I call American Home Shield and request service, a vendor calls me back within 24 hours. We schedule a time and I'm grateful that they work around my schedule. However, some contractors are good and some are not. Some contractors have to be called back again to redo the work and some do not. One contractor had to come back twice. They didn't get it right the first time then they didn't have the part. I have a flat top stove. I was pushing the button but couldn't get it to come on. The repairman had to wait until he got the part. It was the same with the microwave. They took the microwave out and it was one or two weeks before they brought it back because he said he didn't have the part. He had to wait for the part to come in. But Air Plus did a great job. The repairman found a restriction on my AC unit after he looked at it, but he fixed it. He was timely and professional.

I'm happy with AHS. It's good. I got a brand-new stove from Home Depot. All of a sudden, one day, I was baking and the glass door imploded inside the oven and it took three times to get that fixed. But that wasn't American Home Shield's fault, that was the availability of the replacement.

When I signed up with American Home Shield a few years back, I got all the information about how it works. I've got a credit card tied to my account. The website is easy to use. When I go online, I select what the issue is, whether it's an appliance or my AC. I selected the appliance and then it would ask a couple of questions, like the type of cooktop and what was wrong with it. Then I clicked a few buttons, hit submit, and it automatically took my credit card and linked it to the $107 service fee. Within 24 hours, Advanced Appliance called and reiterated what the problem was and gave them a little bit of information and they set up an appointment to come out. Advanced Appliance does a good job. They've worked on my cooktop and three air conditioning units.