American Home Shield Reviews

Our water heater wasn't heating the water and it was pouring water out all over the floor. The contractor called us and told us they were coming that same day. The tech diagnosed the problem and was in and out in a very short time. He knew exactly what he was doing and was very considerate. The problem ended up being a seal on the element that broke. They had to replace the element.

I recently did a claim to American Home Shield for an electrical issue. The socket itself was burnt out, so the individual had to replace it. One of the wires was frayed. So, he cut the wire and then pulled a little bit more out so that he could have a more secure connection to it. He was good. He was respectful, and asked what we felt comfortable and if he needed to wear those little booties or wore his mask. We gave him appropriate guidance and he went straight to work. Before he left, he asked us to test everything out, verify that it worked and that the problem was resolved.

My AC isn't working properly. I did a claim with American Home Shield and that was easy. The tech that came was very good and helpful. We had to order a part and I'm waiting on that. While we're waiting for my AC unit to be fixed, I found a window unit but it’s still not as cool as my regular AC.

Something was wrong with the ice machine and the water on my refrigerator. The tech had to get a new part. I never had any problems with American Home Shield and everything has been fixed every time I’ve had an issue.

My air conditioner went out. I talked to Higginbottom on the phone. They were great. The tech came a day earlier than anticipated. I told him what was wrong with it before he came, and he got the part. Everything was perfect.

Drip Drop Plumbing redid the kitchen faucet and the garbage disposal and said that wasn't working. They also replaced the toilet that has started giving us some trouble. The only contractor that hasn't really done what he should was the electrician AHS sent. He put his meter on and said, "Hey, it's not the fixture. The fluorescent bulbs burnt out.” He didn't have any with him and didn't have time to get them because he had to be in some other town. Our older son had checked it and said it's not the bulbs. He replaced the fixture and we put the bulbs in that the electrician had said were no good. They have been working fine since. The electrician didn't do crap.

My hot water had a leak in it. The techs were very good. We had to get a new heater.

American Home Shield had CJ Air Conditioner come out. The lady I spoke with on Monday told me she was gonna come out on Friday. I waited then she told me to call her back on Thursday just to make sure. She then said she didn't know when they were gonna come because they had people who were backed up from two months ago. But that was not what she initially told me. I told her it was 100 degrees. I had to pay for a hotel room with gas high like it is. I was not happy with American Home Shield either. I pay for a warranty and when you pay for a service, you want them to produce what you're paying for. Every month like clockwork, they take the money out of my account.

We're still in the middle of a claim for the refrigerator. American Home Shield is gonna replace it. So we're doing the ordering and we haven't received it yet. But the guy who came out was great. So far, so good. I have peace of mind that if something breaks down, then it will be covered.

I love American Home Shield. There are some things that they don't provide, but the bulk of the maintenance, they definitely provide a lot of help. So that's a plus on my behalf. I understand you gotta pay your deductible, but sometimes the services that they provide are not even the amount of the deductible. Therefore, that's an overpayment to me. The guys might come out and fix something that's not even 100. If you were to call them directly, they probably wouldn't have even charged you $100. So that price should at least be adjusted. Even if you don't give a refund, you can at least go towards your next month's bill so everyone is still being compensated at the same time. It won't slow American Home Shield's finances down because they're still receiving the same money.

My air conditioning completely went out. I made a phone call to American Home Shield to do a claim for it. It was easy. It’s just that they don't do anything on weekend. So, I went for three days with no air. When I have an emergency and I'm in 105-degree weather and have no air, I want someone to come out. I had to vacate my home because you couldn't stay in it. I didn't like that. I had to take my animals and go because it was almost 90 degrees in here.

It took a week for someone to come for my air conditioning. American Home Shield wasn't able to have their first approved contractor. Their contractor wasn't available for six days, but once Sears was able to come, they did the work well. The service tech was professional, and it didn't take him very long to do the work. He had to get parts, but he made sure to tell me he was getting them the same day and came back when he was supposed to. I didn't have any negative interactions with him. On the front end when the company was first assigned to me though, the phone number that American Home Shield had was not correct. The number they gave me went to a mortgage company, and I had to do a bit of my own sleuthing and chasing around to try to find the correct number for the provider. I had to try about four different numbers before I found the one that worked.

Tropical Pool Services came out for the washing machine and it went very well. I've dealt with them before and it's no problem at all dealing with them. But my next service experience with American Home Shield went awful. Before I got some resolution with the service request, it took about two and a half months and that’s too long to be waiting for my washing machine. I had to go to the washers and it got very expensive. But AHS finally got it resolved and they replaced my washer.

I'm new with Home Shield and my first experience was perfect and more than I expected. Putting in a claim was very easy, and the air condition company who came to do the work was really good. I'm very happy with the Home Shield. I recommended a couple more people to go and probably they'll join.

The light and the control of our gas stove went out. We had to wait three weeks for the parts with the way everything is now. But they fixed it. And I'm very pleased. The repairs are done correctly but the price keeps going up every year.

I had a bad experience with American Home Shield. We had an issue in my apartment for a water heater that broke. I opened a case with them, and they sent the first plumber to fix it. American Home Shield didn't like the price the plumber gave them, so they had to send a second plumber. Again, they didn't like the price. They had to send a third plumber and keep sending plumber after plumber. It delayed almost a whole week to have my water heater fixed. That's not acceptable. We had no water heater until they had to be okay with the plumber who came and fixed it. Something like that should be fixed right away. This is the first time this happened and I was very frustrated with them this time. On the other times, they assigned a contractor who came and fixed the problem.

American Home Shield is a very convenient service. I just make a phone call. Last time, it seemed like I automatically was able to auto sign-up through the phone. I didn’t have to speak to an agent. But they could improve the efficiency in which they get technicians out to our home. The contractor seemed like they’re on demand, and probably many companies are like that now. So it took a while to get an appointment to get them. But they came and were able to assist me. My freezer died on me, and the technician identified that the Freon was leaking. So, they replaced the refrigerator. I like it better. I would refer American Home Shield.

AHS has been an excellent investment. I don't have to worry about trying to get someone to come out and take care of things. They've got local people that they trust to do it, so I don't have to go hunting through in trying to find somebody. Our Kenmore Calypso Electric went out on us. The control board shorted and took the oven out and the right back burner on it. They got a gentleman come out, looked at it, and ordered the parts. It took them about a week to get the part, which I guess is normal under these circumstances. When the parts came in, they came out and put them in.

The air conditioner was not working right and I put in a claim online with American Home Shield. I got a call from the service provider and a few days later, they came out and took care of it. We had another repair for a refrigerator and it was taken care of too. AHS makes it very easy to get repairs done. It's perfect in our case because this is my daughter's house. She's in Florida and I'm in Michigan and I can't go and just run and do the repairs, even if I can. So, AHS solves a lot of problems.

There was a leaky faucet. It was rusted out and Taz Plumbing replaced it. They were professional. They called ahead and they were on time. But I'm thinking about quitting AHS because they keep raising their prices.

AHS is a good deal. We've had many claims this year and the claim process went really quickly. Regarding the techs, everyone was good.

I love the service with American Home Shield. It's simple and there is no stress at all. When you have a problem, you call them, the tech comes right out and fix it for you. They provide excellent, fast and responsive service. I had a boiler leak and the tech came the day after and started the repair work. But it has not been completed yet.

I did a service call, but I cancelled the service call. They billed my account, but I have not gotten my money back. They said it’s 7 to 14 business days for your money to be returned to your account. I think that’s way too long for this one. This is back on the 21st of June when I cancelled the service call. They shouldn't bill you or take the money out of your account until the contractor actually comes out to your house to perform the work. They took the money way before he came out. The day after I filed the service call, I was charged. It took the contractor four days to come out and check my AC unit. The tech that came was great. He fixed it the first time. He took care of the problem. AHS is a good service. They get things fixed. Sometimes, it takes a while to do it, but they get it fixed. I don’t think it’s their fault. It’s more of the contractor’s fault. They are always booked up.

The heating element on my dryer went out. I called on a Monday, and Tom's Appliance Repair was there Tuesday in the afternoon. The guy explained things to me then he pulled out my dryer and said, “Yeah, that’s exactly what I believe happened. You just had a kink in the vent hose. Eventually, it would just keep heating up until it just burned your element, which happens in 90% of any reason why a heating element burns out in your dryers.”

I'm happy with American Home Shield. But there are a couple of things that I questioned. I had a waterline break and it was outside. They told me they couldn't cover it since the break was outside even though it ran into the house. The other issue that I have is we requested one of the vendors that we normally get assigned to not to come back. But American Home Shield keeps sending them saying that they can't change it.

Sometimes I like American Home Shield but sometimes I don't. I am very pleased with what they are doing but sometimes I get into problems. For example, the dishwasher was leaking and it was under the warranty. The dishwasher man called me on the side and said, “Not doing anything until I have to pump it and you have to give me $150.” I couldn’t go back and forth. It's taking off from work and giving them a call. I believed him at the beginning. After the fact, I'm thinking that he was trying to pull one over me because it's leaking again. He said he spent 90 minutes on it but when I called the tenant, she said he was there not more than 10 minutes.

My air condition stopped working. The contractor had the appointment set for July the 5th, and I was, "Oh, my God, it's gonna be hot." But they ended up coming on the 28th. The tech came out to fix my ac and did well. It didn't even take 40 minutes.

My central air stopped working and the claims process with American Home Shield was good. I called them and made the claim on their phone number through the automated system. I did it incorrectly so I called them back to get a representative and she fixed it for me and it was smooth. The tech was professional and the issue was resolved that day. It was a very positive experience and I was very happy. AHS gives me peace of mind that I don't have to suddenly incur a gigantic expense if something goes wrong.

AHS has done a great job. They've covered everything that I needed to be covered. The warranty covers things that'd be a lot of money out of pocket if I had to contact each contractor. It's almost like this insurance policy that I have, that I only have to pay a one-time fee. It's very beneficial. I don't go without it. Recently, I had a leaky faucet. The plumber fixed it right away. AHS is the best warranty company I've dealt with. And that's why I'm sticking with them.

We love American Home Shield’s service. The only thing I didn’t like was that when we had called, they were supposed to respond in 48 hours. That was what we were told, and it was a long time after that. I had to call back. I think the girl that I talked to on the phone didn't process it and then, they put it through. They gave me the plumber’s name, and I left a number with him, then he called me back. The guy that came out was great. He did his job and he was very professional, very well-mannered and polite. I would recommend Maritime Plumbing to anybody. Nico was the tech’s name.

I don't like American Home Shield's service. The idea of having home warranty is great. However, I don't like the idea that when you call for somebody to come out and fix your dishwasher, they send somebody out and the guy looks at it like you need to tell him what to do and you need to download the manual from the computer. He doesn't really fix it. In reality, if you have somebody come out to fix something and they don't fix it, you call them to come back and fix it again. You do give them a second chance but if they still don't fix it, you don't call them out for a third try. You say, "Look, I want you to fix this thing. You're not fixing it. Why am I having you come back out again." It doesn't make sense.

When I call American Home Shield, techs normally come on out. Recently, K & S did a good job. My shutoff valve under the sink was not functioning properly. So, I had them come. They were leaking. The tech tried to turn them on and off. One of them wouldn't turn off. He was able to fix it. Repair work was good. He went above and beyond. He explained everything well and was apologetic since he came from another service call that ran over.

I was missing electricity in part of the kitchen. It’s fixed now.

Whenever I contact them, the staff is very kind and they try to do everything I ask for. Their response was quite fast. The AC unit was really old and there was something broken inside of it. I needed a new one. Then, there was something that they needed to replace in the old furnace for compatibility.

American Home Shield is a great company. When I have a problem, they get somebody out to provide the service that I need. They're prompt and make sure everything is okay. They've helped me with several things in my home. When I had a claim of my garbage disposal, techs came out and replaced the whole unit. It's working fabulously now.

There was a leak in the outside condenser coil, and when you have a leak, you can’t fix it. You have to have the condenser replaced. It took two weeks for American Home Shield to get the condenser to the mechanical company, then they scheduled the service. They were thorough, and they were in and out of my home within two hours. This mechanical company that AHS sent out to my house this year is the best one that I’ve had. Because last year, I had people come out, and they were not very good. American Home Shield should get better qualified contractors.

I had to rekey the whole house and there was a key that wasn't working. The tech was able to walk me through what was wrong and then he fixed everything. He went above and beyond, making sure that my doors were safe. Since I was new here in this home, that gave me peace of mind knowing that now, I'm the only one with that key. I also used AHS to get the water heater repaired. In the beginning, we had issues with communication. They had my email was wrong. So I wasn't getting what they were sending me. But once they got my email correct, then we were able to communicate better. Overall, I'm happy that I have the security that if something goes wrong as far as major appliances, I can call AHS and it's gonna get taken care of.

I'm satisfied with American Home Shield's service. If something breaks, I can get it fixed and not have to replace it or spend an arm and a leg getting someone to come out or searching for someone to fix it. Recently, a repair company came out and fixed my dryer. They also looked at the washer and the wall oven and ordered the parts. It took a while for the parts to come in, but once the parts came in, they came out and fixed everything. They were in and out and I haven't had a problem since.

I had a backup in my plumbing and this was my third time calling on the same issue. It's just me and my husband and we don’t have any kids who throw any objects down the sink. But we just kept having this backup coming out of the floor drain and the laundry sink. United Air Service tended the last time. They were very professional, informative and knowledgeable. They walked us through everything that they were doing, which was extremely helpful. We bailed water for the whole weekend. So, I was so happy to see the repair man. He knew what to do and that he gave me all the information, which was extremely helpful. So far, everything is working. They snaked the line all the way out to the county line. There was some type of obstruction there and Public Works is going to come out to see, because I'm surrounded by trees, to make sure it's not a tree root on their end. But our line is clear.

A contractor came out for an issue with the AC unit. They tried addressing one thing on a Friday afternoon. Another issue popped up, and I reached out to them. They came out Saturday. It looked like there was a part that died on the motor. It was a holiday weekend so they came back out on Wednesday and fixed the whole thing. Overall, the experience was good.

American Home Shield has been great. I did a claim when my washing machine wouldn't drain. It took the techs about a week to come out. They had to order the part. They were there about 30 minutes and had it diagnosed and ordered the part. It took them another week to get it. They came out and it took them another 45 minutes to get it put together. It's working great now.

We were trying to turn the AC on and it wouldn't, and the wires kept burning out. We called and Ace Mechanical came out. I was calling for the same problem every time and they finally decided it’s gone. They were fairly quick to get out here. It was just that when it came down to the equipment, we had to wait for American Home Shield. I run my business out of my home so we had to go and buy air conditioners in order to stay cool because it took a long time. It was last week that they just put it. One of the downfalls was I had to pay 1,600 out of pocket. Still, I wholeheartedly recommend a home warranty. My husband, at first, said that we didn’t need that. But I said that we did and I just kept making sure that he was paying.

I had an appliance issue and I called an appliance repair guy out. An electrician came and he would have to install a box. It was an improper installation and it wasn't covered under the American Home Shield. This would be a cost out of my own pocket so I just went ahead and did it myself. That aside, American Home Shield is good.

I had a busted pipe and I had to shut off my water. It took the contractor a little time to get out there, but they got out there in no time. They were pretty good. Everything's working just fine since they came out.

We filed our claim for a broken dishwasher door online. The repair was quick. The techs were good. The dishwasher is working.

We almost dropped AHS during the pandemic because everything got so bad. But for the most part, it's convenient to get the small appliances fixed. A recent claim was for the washing machine, which Aro Appliance came out for and they were prompt and efficient.

American Home Shield has done what they say they're gonna do. When something's broken, somebody's out within 48 hours. So, I'm very pleased. My most recent appliance claim was for the dryer that stopped working. The repair people came, and they fixed it. They didn't have to order a part. The tech had the part. I've also had somebody out to do the plumbing, and I'm not as pleased because the guy solved the immediate problem but didn't solve the real problem. The real problem came back three weeks later. I just kinda accepted it as reality. Otherwise, the refrigerator’s done very well, and the electrical people did an excellent job.

Service with them has been good. We've done a rekey and everything went well. The tech was very experience and he was able to solve my problem. With them as my home warranty, if anything breaks, I can just call Home Shield and then they can send someone to come and repair.

I had a leak that was coming in through the floor of the home. Service people showed up quickly for a claim I had. A lot of times, the owner would call prior to showing up and finding out what the problem is and how they can help. They evaluated the problem and fixed it quickly the last time they were there. The problem turned out to be a water heater that I had outside and somehow the water was seeping in. I had excellent service and everything seems to be working fine at this time. American Home Shield has been able to sort out any issues that I have had with my home. Service people have been out a few times already this year. I'm happy with the service all around.

I like American Home Shield's quick response. I called and got a text message an hour later. The appointment was the next day. The contractor came on time and took care of the problem with the toilet.

The rep from Kyka Tech did a rekey on the home we recently acquired. He tried to set up the appointment when I first put the order in but we had not moved into the property yet. So, he let us know that he would hold on to it if he was able to with the work order. I contacted him when we got here and he was able to pick back up the work order and get it done for us. He was very professional, friendly, helpful and quick.

Water wasn’t coming straight out of the faucets. The faucet in the bathroom and the one in the kitchen were both covered with scale. And the filters needed to be replaced because of it. Everything was fixed to my satisfaction. The plumbers were very nice and professional. American Home Shield is a good value for your money.

American Home Shield sent somebody out for the AC, but they didn't know what they were doing and couldn't do anything. Then American Home Shield set up for Build-It to come out and they took care of it. They checked the unit out and found that it was low on Freon and they put Freon in the unit. So everything was good.

American Home Shield has addressed all issues that I've had and I'm very pleased. I call to submit my claims and I speak to a representative. A couple of times, I've done the video where they can look at what the problem is. Then, I pay my $100 and they schedule a technician to come out. They tell me who my vendor is going to be, give me the number, and say that someone will contact me within 24 hours. Usually, that's the case and we schedule an appointment, they come out, they take care of my business, and they're in and out.

I submitted a claim online. Normally, we call. But this time, we had it done online since it was so late at night. American Home Shield sent somebody out on a Saturday. It was supposed to be around 11:00 to1:00 but the guy ended up calling around at 8:00 or 9:00 and saying they don't fix hot water heaters. He said he was gonna give a call back to the office and the office was gonna call me. But I never got a phone call. I’m paying $100 for the services. We didn’t get anything done or fixed and we were wanting to see if we could get our money back. Right now, the whole front of the house doesn't have any hot water. This has been happening since last Thursday. That aside, our experience with American Home Shield has been good.

One of my upstairs toilets would not flush. The plumber showed me the problem and how to fix it if I can't get anybody out the next time and I said okay. I've also worked with American Home Shield over the years on the past two other homes that we had, and it's always been a great experience. They've been really good about sending out good contractors and positive people who are very nice and willing to listen to the consumer about what went wrong and what was going on with the product. So I love them.

I like that I can call American Home Shield and I can get my work orders done in a timely manner. I especially like that the people they have sent lately have been really customer-friendly and they explained what they're doing. They get the job done proficiently. When any of my friends buy a house, I always tell them to go with AHS.

I've only used American Home Shield twice but the turnaround time was good. They resolved both issues that I called for. There was a water pipe in the laundry room that was dripping and the repair guy said there were a couple of blown fuses so he replaced that, and it worked. He told me to keep an eye on it. He was great.

Anytime any of the siblings had problems with anything at their house, my daddy would go out and do it. But he was getting up in age and with his health deteriorating, I got American Home Shield for myself. I would call them and they would come out and take care of anything that was broken. I’ve been with American Home Shield for years. When I call to report something, I have to give them $100.

The technician was excellent and quick. Our air conditioner wasn't working, and he got in and out and got it going. We’re very happy.

Some of the people American Home Shield has sent us are bad. We’ve had some plumbers who came in but wouldn't do what they're supposed to do and are rude. We've had this one company that AHS keeps trying to send to us for everything and we keep telling them not to ever send them again to our house. They need to use companies that are good and not jerks that don't wanna do anything, and that's what they've done. Other than that, we've had decent luck with AHS and we have gained the benefit from other things they've done.

American Home Shield was smooth and easy to use. When I called in, everybody was very nice and professional. The company that came to do the work was wonderful. I heard from them within 24 hours.

The contractor was fantastic. I had a leak in my washing machine and the techs said, "Oh, yeah, we can replace this part." So, they did but it continued to have the same problem. The techs came a second time and they're like, "No, we can't fix this. You can go ahead and we'll replace it for you."

Our bidet was moving and the flush wasn’t flushing. We did a service request with American Home Shield and everyone was okay. The technician from the company Aladin did the job. I had some leak so he came back and showed me this was from what. I have three units and I have it with American Shield. They're good and it's easier to have them.

Everything's been fine with AHS. When I request the service, I do it online. I found out it’s much better and faster. Sancho Services came out recently and they were very good and very knowledgeable. I had an issue with the mechanic stuff inside the toilet lid and they replaced that. They had everything they needed when they came out. AHS is worth having.

When I call American Home Shield, things get fixed. I get a text usually by the next day or sometimes that day saying, "We got you set up." It takes a few days for the techs to come out for the AC but I think that's because in South Carolina in the summer, a lot of the AC is breaking. It's not unusual. There was a bad capacitor in my AC. Service Pro came and fixed it. My AC also broke a couple of years ago and I called AHS and they had it fixed. So far, AHS has been great.

My food in the refrigerator was going bad quickly. We were losing a lot of food. I've never had that happen to me. So, I asked American Home Shield to have someone come and check it. I had to call the company several times because they were keeping me updated and then, every time I called the lady, she was in a meeting. So, it's kind of frustrating a little bit. As far as AHS, they were pretty fast with my claim. Right away, they got me in contact with the company that was supposed to come out here.

My garbage disposal had broken. It was leaking out of the bottom. So, I put in a claim to American Home Shield and they sent Homemeister out to take a look at it. The plug that it was plugged into wasn't up to code. So, we had an electrician come out and change that and get it up to code. Then, Homemeister came back out and replaced the garbage disposal. They were very good. They came out in a timely manner. They got ahold of me just to give me updates on when they thought they would come out. They called before they came out so that I had time to put the dogs away, and they did everything as I expected. They did very good work.

So far, I'm really liking AHS, because we were out of town and our refrigerator went out. Right after that, our air conditioning went out. The day we were coming home, they were already out here fixing the fridge. Sears was supposed to come for the air conditioning not until the following Wednesday and it was so hot. So I called back and asked them, “Is there any way they can come a little bit sooner?” The lady that I talked to got ahold of some people and they came two days earlier. I was very pleased with that, too. They got it fixed so we're happy.

Up to this point, I'm enjoying American Home Shield pretty thoroughly. We've only had to file one claim, so far, since having it. They replaced our refrigerator. They had some technicians come out to try and fix the unit that we currently had, but it was not able to be repaired. We just bought a new refrigerator two days ago and when we send that receipt and get approved for reimbursement, everything should be doing great. The one slight issue I had is I haven't heard back from American Home Shield, so I had to contact them through their website. I never received the email alerting me that I had been approved to get reimbursed for a new fridge, but once I contacted them through the web chat, they informed me that I had been approved and gave me the steps I need to take to get reimbursed.

American Home Shield got my claim in. Everybody was fine, because the contractor came out twice to look at it. But it was just putting in there, looked at it, and got the restoration service to come in to make sure everything was fine. From first claim to when they showed up was a day and a half. The second time around was next afternoon. And the business itself wasn’t even 30 minutes. It was great.

We had claim for a shower leak. The contractor did a good job. Our experience with American Home Shield has always been good. That's why we keep renewing it.

I've had American Home Shield since 2007. I love it. I just make a simple call and pay $75 upfront, and things get taken care of. Immediately, an order is issued for the service. When I signed the first time, I took the top tier so everything would be covered. Recently, I had two different calls, one for a plumbing issue and one for an air conditioning issue. Both got resolved. For the air conditioning, I had called somebody the beginning of the summer. He was too busy trying to sell me a separate contract from that company that he was working for. I turned it down. He didn't do what he was supposed to be doing. I made another call and a different company came in. Now, my air conditioning is back to full blowing.

The ice maker in my refrigerator wouldn’t work. I submitted a claim with AHS and it was very easy. I had techs come in three times and on the first two, they sent the same guy out. He fixed a couple of things but he did a horrible job. Then, AHS had another guy come in and he adjusted the ice maker, but after a while it stopped working again. It had been over the course of almost two and a half years that they'd been playing with this thing. So, they had another guy come in and he replaced it because it couldn’t be fixed. So far, the new ice maker is working perfectly.

The last experience I had with the garage door man and the plumber was horrible, and I don't want them back at my house ever again. That's how bad it was. The garage door man was very rude and disrespectful and he told me my garage door can't be repaired. He didn't even try to go over it. If he would have fixed it when it was barely broken, it would have been okay. We kept raising it up and down, then finally it just crashed, and I ended up having to buy a new one. With the plumber, he came out one holiday and we were barbecuing and he wanted a plate of food. He was a young boy. We gave him a plate of food and then found out that he didn't even install the faucet right. He was fixing the kitchen sink, then come to find out, the sink was leaking. He left a loose spout, where the hose used to come out the old sink, he left that open.

I like American Home Shield. I've had them for a few years now. I had my hot water heater replaced two years ago, but then I just had it serviced last week. AHS was pretty quick. They contacted me within a day, and they’ve been getting some really good vendors out to service me like for the plumbing. I had the garbage disposal replaced and the garage door opener replaced a few years ago. I've had a leaking toilet and they fixed that. They're pretty sufficient. They don't have me waiting for a long time. I usually call to do my claims. They say you can do it online, but I prefer calling. When I call and use the automated system, they will automatically take the $75, which I'm fine with.

The tech checked the icemaker. He said it was fine but a part needed to be replaced. They ordered the part and then he came back and put it in. I'm a happy customer. I’ve been very satisfied.

The air conditioning company was good. Our air conditioner wasn't working, and the tech said he had to put a new capacitor in. He had everything here.

I put my claims in on my phone and it takes three minutes. American Home Shield then assigns somebody to it. It’s fast, easy, and convenient. I’ve been feeling pretty good about my service. I did a claim when the outside unit for the air needed some parts. American Home Shield send a couple of people out and got the job done. It’s been smooth and the people communicated well. It was the first of summer so a lot of them were busy. But they got to me when they could.

My unit wasn't cooling right. Once a claim was put in, Douglas Mechanical was out in less than two days. They were out pretty quickly and their tech fixed the unit. I've had American Home Shield for four years and they had somebody quickly for anything I had. There were never really any excuses. I had previous home warranties and they would tell me I didn't do this or that it was a maintenance issue. American Home Shield, on the other hand, always took care of anything that has ever gone wrong.

I couldn't get the heater on my pool to work, so the contractor came out and fixed it. The claims process was good. The only issue I had was it took about five days before the company responded back to me. But it was sort of the start of the pool season here and so I'm sure he was super busy. When he got here, he was really on top of it and very helpful. He walked me through the whole process and gave me some pointers on how to use the system so it wouldn't happen again. I've had previous repairs over the years. I had a garage door opener, a pool pump and the air conditioner fixed. I have peace of mind with American Home Shield. The fact that I can have what would be a super expensive to have fixed done for just the co-pay is really amazing.

Our air conditioner was leaking. The contractor was fine. But unfortunately, it's still not fixed. So the tech came out again yesterday. We're not sure what the resolution is yet. But overall, American Home Shield is great. We're really happy with them.

When I put in the claim, American Home Shield texted and emailed me to tell me who was supposed to come. AHS gave me the phone number and said I can contact the contractor if he didn't contact me within a couple of days. But Sal called and said they were in the area and would come out. But I rescheduled until the day my husband was here. And we rescheduled for that Wednesday. When we called somebody a while back with AHS and the door was going up and down, the rep said if it stopped opening, it was probably the switch. That's why we called the electrician to come out and he said it was not the switch because we were getting power. He used a tool. And he said, "You're getting power from that."

American Home Shield replaced what we had with a nice washer and dryer. I appreciated it. I’ve had to have their contractor come several times on my oven though. We didn't think it was gonna be able to get it fixed till they checked one more thing. We're hoping that’ll last. Two years ago, we had a leak in the wall. It was under our kitchen. We called American Home Shield and they had a guy come out. When he came and saw that it was pier and beam and he was gonna have to dig 3 feet to get under the kitchen, he said he was gonna call American Home Shield. They said they would not cover it. I said, "It says within the perimeter of our home. It’s not on the outside of our home. It's within our home, underneath it.” They did not cover it, so I was frustrated. They refunded me my money and my husband ended up fixing it for $19 himself. He just pulled the oven out and cut a hole in my wood floor.

American Home Shield sent out High Priority first and the guy took a look and said that the plumbing had to be cut. I didn't like that there was no troubleshooting to try to see what was going on. I called AHS to let them know that I wasn't satisfied. I was paying a monthly fee and then, I had to pay for them to send someone to take a look at it and say they couldn't do it. The guy who I spoke with initially was looking for the trap or something to send the little snake up in there so it could clean out the sink, and he couldn't find it. So, he just said it would have be $600 out of pocket and that wasn't part of the warranty. That was already clean. So, I told him I wanted to cancel it. I was gonna close my American Home Shield account because I didn't like the way that High Priority had done it. I told them I didn't care if it messed up my credit. If they didn't make it right, I was gonna report it to the Better Business Bureau.

We had a problem with our AC. When I called Home Shield, they referred us to Seabreez Heater & AC. One of their techs came and he was very professional and on time. He fixed everything. The problem was solved. Our AC is on 24/7 now, no problem.

I've had two calls with American Home Shield. I feel like I'm paying the majority of the fees, but it is what it is. When I call them, they are responsive. I called to have my dishwasher fixed, and it took a while. The first company they sent me to did not respond at all. I called back a week later and American Home Shield assigned me to another company. They were responsive. They scheduled me in very quickly. The technician came in and five minutes later, he was gone. I waited longer than that for a five-minute visit for my garbage disposal. It would have been nice if there would have been some type of troubleshooting before. I called American Home Shield recently for my hot water heater that stopped working. The customer service representative called around to a couple places, and she came back on the line and said they didn't have anybody available. But she ended up finding me somebody who was a very good guy. He came out and fixed it.

When submitting a claim to American Home Shield, you go online and pick what’s wrong and give a brief description. Within less than an hour, someone is assigned to you. Within probably less than two hours, somebody will be calling you back and set up an appointment with you. My washer and dryer broke at the same time and the techs were great communicators. They explained everything and checked all that I said was wrong. They told me how long the parts would be for the order. They left my house and said that it was gonna be a day or so before they would call back for the parts but the guy called back later that evening to tell me that the parts were ordered and he would call me when they get back. It took a while to order the parts but it was around the holiday.

Frog Pro had good people. They did everything I asked them to do. My AC has been working well. I recommend American Home Shield to different people.

I've had AHS since October of last year and it's a good value. But there have been some problems with the contractors. The convection oven stopped working and when the contractor came to take a look at it, they failed to tell me that the microwave and the oven are a combo. A replacement was delivered and the people who delivered it said they couldn't replace it because it's a combo so I had to send it back and I had to call. There seems to be a huge lack of communication and that's been the case with a couple of the other items that I had looked into.

Last year, we spent four or five months trying to get a refrigerator repaired. Finally, we got somebody to repair it on our own. American Home Shield could not find somebody to repair a Samsung refrigerator. Samsung sent their own people out, repaired it, and it lasted about a month. It went out again. We were without a refrigerator for another month.

My AC has been out for a couple of weeks. We put in a request to AHS a couple of weeks ago and it's still not resolved. This is the first time it's taken more than a few minutes. They said that something burned up and that they had to wait for the part to get sent over. So, we're just playing the waiting game. Apart from that, everything's been pretty good with American Home Shield. I've had a bunch of repairs in the past and it's always been really good. People show up. AHS was able to send really good techs out that identify the problem really fast. Most of the time, it's a quick issue that gets repaired immediately. Everyone that they've sent over has always been a really great experience. I'm glad that the people that they send over know what they're doing.

My Realtor uses American Home Shield pretty often so she suggested that we use that as well. It worked out very well. I needed my locks replaced when I bought the house. I got my locks with no issues so that's good. I was talking to the tech about his work and he was happy with what he was doing. He was a nice guy.

The contractor said that the washer had something that wasn't letting the water into the machine. So, the tech had to order the parts for it. It took so long for him to get back to me. I thought the company forgot about me. I had to reach out to them again. And they finally got the parts back in to get it fixed. The tech got it done. The washer has been working good so far. I like the service because it cut down on a lot of cost, being a homeowner. Especially when paying out of pocket for a lot of appliances. But the guy that worked on the washer, I'm not pleased with. American Home Shield needs to straighten that out.

I love American Home Shield’s service. It’s great. I’m a widow so the convenience of knowing that I have a warranty and peace of mind is good. When I have an issue, I go online and schedule a service call depending on the time of the year and what I need done. The repair people are usually here within 24 to 48 hours and they've always found a solution, either fixed whatever needed to be fixed or if that's not possible, they've replaced it. So, I'm very pleased with AHS. The people that they contracted with to do the service work have all been wonderful, on time, very courteous and clean up after themselves. I tell people all the time that if they’re looking for a home warranty plan, I would recommend American Home Shield. They are sometimes a little more expensive per month than some of the others but they're worth it. I have had nothing but positive with them.

I’ve had this service with American Home Shield since last year and I've been making my payments. They take $59 out of my account every month and every time I call for service, I pay $100. So, that's enough of a premium. My AC unit broke down this year and they found a reason not to pay for it, even though I'm still pursuing that. So, I ended up fixing that AC unit. This is the first time I've submitted a major claim. I rarely submit claims because sometimes, I do it myself without even bothering. But I wasn’t expecting that my house was going to be without AC for almost two weeks. They didn't do it and I ended up fixing it. So, I'm going to submit that claim, hoping that they will pay it for me to continue my membership. Other than that, I'm looking at canceling it. I have to give credit though to the contractor for the stove. They did well on that.

My central heat and air unit needed to be replaced and I was able to get it going. They were very efficient and timely, and they came in and took care of my needs. I was very pleased with the service. I had a previous claim which was very minor and it was resolved quickly. I’m pleased with my service with AHS.

I had a water leak and the plumber American Home Shield sent came out. He told me that I needed to get the septic tank guy back out here because my thing was backing up from the septic. I told him I just had the septic cleaned six months before. I told them that it was the wrong diagnosis. But I paid $100 and I got the septic guy back out here and it was like 30 days before he did. The septic guy checked the septic system and he said there was nothing wrong with it and that it was clean. He agreed with me that the backup gotta be in the house because the water was coming down in my kitchen. One of the valves probably up in the ceiling is not tightened.

Most instances with American Home Shield have been fine. However, one of my plumbing instances that I thought should have been covered wasn't. They said that either there was some modification or a preexisting fault. But I've been in the house for three years and the leak just occurred. I haven't been recently modifying my home and it couldn't have been a preexisting fault. I would like for them to do a better analysis and ensure that they're rejecting claims that should be rejected rather than just making assumptions. They should have come out and provided a detailed description or maybe they could have taken pictures in order to provide a detailed analysis on how they reached that conclusion.

There were three plumbing issues, two toilets that were running and leaking and a kitchen sink faucet that was dripping. A tech came out and he fixed all three issues. Within a couple of days, one of the toilets began running again. So, I put in a follow-up visit. The contractor called immediately, I had COVID for two weeks, so they came after that time. The tech took a look and he couldn't see anything that could be fixed. The toilet still runs. And he said it's just one of those things.

The first time I turned on the heat when I moved in, it had a really bad odor. Thermax came out and serviced the furnace. The house had old kitchen appliances, and one by one, they were failing. American Home Shield replaced all of them. But they are hard to get ahold of. Like everybody else these days, they’re self-service. You gotta do everything online, which is aggravating. Sometimes, you just want to talk to somebody.

My air wasn't coming out. It wasn’t keeping us cool. I had to call American Home Shield again because I got two different days than the regular day that I was supposed to get for the contractor to come out. But the tech was great. He unfroze the ac and went up in my unit and made sure all the ductwork was done in proper place. Also, he had everything with him.

We like American Home Shield very much. We've had it for several years. We had it in California. Everybody that comes out to our house seems to be prompt and professional. The contractors that they use seem to be knowledgeable and good. Every job has been finished to my satisfaction. American Home Shield is great. I recommend it to anybody.

American Home Shield sent Fast Response out Thursday last week. We sat down and discussed that I needed a new air conditioning unit. Mine was at least 23 years or older. I understood that. They went over the prices. And I said, “Okay. Well, my husband says that you may gonna go ahead and replace the air conditioning unit.” They were supposed to call me later that day to set up the appointment. But they never called me.

I really had a lot of problems with American Home Shield. I really don't like the people that we have to deal with. I almost dropped them a couple of times, but there weren't really many options out there. The claim with my washer took months. It took well over a year to even get somebody out to look at the leak and then it took another couple of months for the people that AHS is contracted with to even repair it. The people who did come in to repair it did halfway and then left and then wouldn't answer the phone calls.

When you turn the cold water on, the faucet would just drain. Rapid Rooter came out and got new drains and faucet heads. They were quick and they cleaned up their mess. If there was water that spilled, they cleaned it up, and it didn't even look like anybody was in my bathroom. They were great. So far, American Home Shield has been good. I like that if the refrigerator goes out, I don't have to worry about trying to figure out where the money will be coming from to go get me a brand new one. They'll send somebody out and not break the bank to either fix it or replace it.

I have a shower valve that was only putting out hot water. I did a service request by telephone and it was pretty easy. The contractor assigned then showed up at the time they said they would. The guy diagnosed the issue properly, replaced the entire cartridge inside, and it now works perfectly. I would tell friends to sign up with American Home Shield.

I'm done with American Home Shield when this contract expires because it's just too expensive. My first experience with them was when I first moved here in 2020. I had a washer that was broken and it took over a month to get it fixed, but a lot of that problem was COVID-related. The next time I contacted them for repairs, they didn't have anyone in the area that did it. The service call two weeks ago was the most positive experience I've had to date in the almost two years since I've been with them. I had to have my dryer fixed, so I called them. Two days later, the guy they contracted to come out for me had my dryer fixed and back up and running.

American Home Shield sent a guy over to fix the washing machine. It went pretty well. The thing that I really liked about it was the fellow was early. He didn't take a long time. He ordered the parts which came almost a week early. So, I was really impressed with that and very happy that he fixed everything as quickly as he did. He was very informative, told me exactly what to do, went over the care and maintenance of the washing machine before he left and suggested what type of detergent we should be using in it from here forward. You can't ask for more than that. Overall, having a company like American Home Shield that keeps me from having to buy new appliances means a lot.

Comfort First Heating & Cooling came out pretty quickly, and the guy, Landon, was great. He cleaned the AC unit and was very courteous and professional. There was one guy that came and filled up the tank too. I don't have any qualms with Comfort First Heating & Cooling, but we've had them out there three times and it always never held the AC. It was never resolved. Every time it would be 90 degrees outside and 84 degrees in my house even though the machine was blowing air. We thought it was old and had to be replaced.

My refrigerator broke and it's under the insurance. The service came out and it was all good. But we're having a little problem now. The contractor thought that the part just needs the cleaning and it worked. They thought they fixed the problem. It worked for a week, but it's starting up again. Other than that, my experience was good.

I like American Home Shield because when I call them, they understand what I need if there is a service call or whatever concerning my bill. They're very patient and understanding. The tech from Mi Choice Heating was on top of everything. He looked at the appliance and tried to do what he could for it. He put some type of pressure to it and said he'd come back the next day and recheck it. When he came back, it took him a couple days to find where the coil was broken but he found it. The component was ordered and I called back AHS a few times and they said it was still on order. So, they knew everything. It took a few weeks but it worked. It was put in just last week. The tech was professional and very respectable. He explained step by step what he was doing as well as what happened to the unit so I would get more understanding of it.

I opened the job order online and the process was pretty smooth. They contacted me two days later letting me know which organization they were gonna use. Then, the organization reached out to me and let me know what time they were gonna come. They came in less than 40 minutes, repaired my issue and had us back operational. The gentlemen were professional. They asked questions, said exactly what the problem was, and went straight to work. AHS has fixed things every time.

I’m so dissatisfied with AHS. When we got the home warranty service, there were a lot of promises made about what was gonna be covered. When we bought the home and started asking for service, everything was denied. The most egregious thing that they did was they sent the plumber, Fazio Sewer & Plumbing, who came in, was very rude, unprofessional, and made up a completely fictitious report about the condition of my house, saying that things were leaking, when the water wasn't even turned on, because I turned it off when the pipes broke. Seeing that this toilet that we’re still using just carefully hasn't flushed properly in 25 years. When I did a Yelp review on him, I got vulgar phone calls from him.

The refrigerator was not working properly. The tech sent me a text on a Saturday morning, to let me know that he'd be out Monday morning. Monday morning, I got another text that he was on his way. He diagnosed the problem and said it needed a part and left to order the part and let me know what day they would be back to have it fixed. It's perfect now. I'm very satisfied with AHS.

My AC had a capacitor issue. The tech was able to fix it.

Other than that, responses to our service requests have been very quick. 95% of the contractors selected have been very good. When there's a problem, American Home Shield has quickly assigned somebody to our request.

My refrigerator wasn’t working and it had a code of 84 C. American Home Shield sent someone out and they checked the compressor. They did something to it and it didn't work. I did a second opinion and Gilmore came out. They inspected the refrigerator and it looks like the unit is not repairable so I'm waiting for American Home Shield to tell me what the next step is going to be. They haven't contacted me yet. American Home Shield is a great company and everything has gone well.

A technician came out and checked out our 17 year old unit. I wasn't there but my niece was. The technician put a can of Freon in it and said everything checked out good then he left. He did not hang around to see if the unit was gonna cycle or not. He sent me a picture of his little AC machine and that all the numbers were right. The whole reason I called American Home Shield was because the unit was running 24/7. When I got home, I sat outside for about an hour and a half that afternoon and it never cycled.

My experience with American Home Shield has gone as well as I would have expected it to. We had some air conditioner issues and the process went fairly well. The person I talked to was not a technical person on air conditioners so when I was trying to explain what was wrong with the air conditioner, she didn't quite understand. I had to repeat myself a couple of times. But my experience with the technician went really well. Initially, the air conditioner came back on just fine while he was there. But he had to do some cleaning of it and some extra things. While he was doing that, it malfunctioned. That was a good thing that he didn't have to leave and I would be going through the process all over again. He was able to do the repair right then and it's been running fine since then.

My garage door opener wasn’t working. When we press the button for it to go up and get down, it gets stuck. A technician came in to fix it but it was working that day so he said he was gonna put in the note to actually get a garage door person to come in. My only thing is I don’t know how the response is. The technician said they were gonna put it through the system that we need a garage person but we never got a follow up from Home Shield. I’ll have to go online to see it. I used to have three total properties with Home Shield - two in Florida and one in Georgia. I only had issues with filing a claim for one of the properties in Florida. That was why I got rid of one of the houses where I was always having an issue with getting the claim checked out. But for this last service, there were no issues.

It's excellent service. I love it. When I requested service for my air conditioning unit, the contractor came out and looked at it. They took it apart but they couldn't fix it, so they ordered me a brand-new one. Everything was done and we love it.

I usually call American Home Shield, which is not difficult but sometimes, you’re on hold. Then I discovered something the last time that I had to call them. There is a way that you can submit a claim online on their website and it’s instant. I had no hot water and A-1 Plumbing installed a hot water heater for me. The contractor is probably the best I’ve ever had. They’re very good.

I've only had one experience with American Home Shield, but so far, it's been great. I did a service request through the mobile app, then I received an email with some information. I also received a phone call from them to set up the appointment. The tech was great. He took one look at my garage door, knew exactly what was wrong and fixed it. It took him 10 minutes, and he was very thorough. He explained some stuff to me that I didn't even know. As a new homeowner, I really appreciated it. My dad has used American Home Shield for years, and he recommended it.

I've used AHS a few times for some things and that worked out well. I like having it. I'd rather have it and not use it than not have it and need it. Recently, a little bit of water was collected in one of the bins that gave a little smell as it was coming off. The tech said it's just during the season that it has a chance of building up there. If it gets worse, then they'd come out and put something in to drain it. But it wasn't anything alarming to the technician.

I like American Home Shield. We're just waiting for them to come out and put a new unit in because we've been out of air conditioning. We also had previous claims, and they were wonderful.

We had a claim on our refrigerator and it was repaired back in February. But the repair was not what it needed. There were other issues wrong with it. The technician came out three different times trying to diagnose and doing some other testing and finally determined that it was a spot that cannot be repaired. I just received a check in the mail today for what they would give me for the refrigerator, and I was pleased with that. I have purchased a refrigerator from Lowe's and it hadn't come in yet.

American Home Shield is very responsive and professional, and they're quick in getting somebody out here. I haven't done the online thing. I've called them and they've picked up and got me taken care of. They're very empathetic. I've had two plumbing issues where I had two separate incidents occur. On the first one, A & M came out really quickly. They were very professional and timely and resolved the problem pretty quickly. The second one was about three days later when my hall bathroom started leaking and they sent somebody out right away. That is still ongoing, but so far, the transition has been pretty smooth and they did fix the majority of it today. I'm just waiting for them to redo my cabinet. I've been dealing with ASAP for this latest one and they've been really good. They dealt with the toilet and I didn't see any mess.

When I first got American Home Shield, it was okay. But now, I really don't like it. We moved into the house in 2018 and we could always get someone for service. But now when you call, I had someone with a rooster crowing in the background when I'm talking to them. My central air and heat were acting up so I called them out. This was two or three years ago. A guy came out and said that there was something that was not attached to the house. It was some vent he was supposed to fix. But that guy never came back. I called American Home Shield about that and they were supposed to send someone out. This went on for months and months. It got to the point where when I call the next time, they told me I would have to pay another $75 even though I didn't get the service rendered.

Within five minutes after I put in the claim, the contractor called me to set up an appointment. They were flexible and very accommodating. They were in and out and they fixed the issue. It was really quick. They were really customer service-oriented. My experience so far with AHS has been way better than dealing with the previous company that I had. The customer service I received was good.

The website is very user friendly. I’ve always used it, and the contractors that have been out here to do their job are very friendly and professional. It's been great. When we weren't getting heat at all, my husband went outside and our unit had ice on it. So, he thought it was out of antifreeze. I went online, put in a claim and paid my fee. I got a text message letting me know that they received the order, and they told me when they were coming.

When I had a plumbing issue, I requested for service and a plumber called me to schedule. He was fine.

I’ve had experience with two other warranty companies, and I've converted to AHS because I've been having good experiences with them. The repairman who came for the dryer that wasn't working was very professional.

I've had to call American Home Shield and when the techs came out, they couldn't replicate the problem. My neighbor came over and said, “Hey, it sounds like your air conditioning unit is making like a grinding metal on metal noise.” While we were standing out there talking, it made the noise, and it did sound like metal grinding on metal. So, we shut it off. The techs came the next day and they said they sat out there for like 30 minutes and they couldn't get it to make that noise again. It hasn't done it since.

The people American Home Shield sends out are always good. Rapp Plumbing and Heating came out for a toilet leak and they were excellent and did a great job. The only thing was I received a summary bill and I had paid the policy for a year in June. I called for clarification that the account is active and that they received a payment. and I waited three different times for almost an hour total trying to get someone to answer the phone. When someone answered, the lady hung up. She didn't have the ability to tell me what I needed to know in terms of my account. I won't call American Home Shield again. I'm not gonna sit here and waste my time waiting for someone to come on the line that can't give an answer and hang up on me.

The AC unit was not cooling and it got up to 85 degrees in this house. The gentleman came and checked. We already cleaned coils and washed around it, but he redid all of that. He checked the pressure and brought it down, and everything was good and it was cooling again. Two days later, the unit froze up. So, I called American Home Shield and they sent him back out. We were almost two pounds low on Freon, which I paid him to put in, and we've been working good ever since.

We had to call American Home Shield about some electrical problems and they got right on it. They got us the vendor and the vendor was terrific. So far, so good.

We're pleased with AHS. Our air conditioner compressor needed some coolant or Freon. It appeared that it had a slight or a very slow leak. The guy repaired the leak and recharged it with the Freon. The tech was a good guy. He explained everything going on, went through and made sure that the system was working, checked the temperature coming out of the registers, where the vents and the cold air came out. He was here for 45 minutes to an hour.

American Home Shield has been wonderful. We just bought a house, and it had the home warranty on it. And the refrigerator icemaker did not work so we had to call for that and the process was pretty seamless. They came out and looked at it, then they waited for parts. The technician then came out and fixed it, and it's been fine since then. The technician was very professional and quick. He showed up when he said he was going to show up and did a great job. It was all A-1.

I had a rekey done and it went fine. He came in and took out the lock, went out to his truck, rekeyed and came back with five keys. It was really quick and simple.

Our air conditioners stopped working on a Friday and a contractor came out on Tuesday. It was a switch they had to replace. They got the job done. It wasn't extremely difficult to get through but we would have liked to have had somebody out sooner. Nonetheless, having American Home Shield is worth it.

The contactor came for my dryer and dishwasher and did an inspection. The tech told me that the dryer needed an outside vent cleaning and he doesn’t do that. And whatever they needed for the dishwasher was no longer being made so I I had to order a new dishwasher. It was delivered by Express Delivery and the guy who delivered it said they don’t install it nor do they carry it away and I needed to have a receptacle put in. So he left. He said because it was hardwired into the house. American Home Shield sent Express Appliance out again but they said they don’t do electrical. So, they left and weren't able to do anything.

I called in an air conditioning unit that was leaking some water below. I got the service right away. The company did an excellent job. The benefit is more in terms of catastrophic -- that if something serious happens, that under the warranty, it’s good coverage as far as the service fee and all the other stuff. All in all, I give a good solid B to B plus for the whole experience.

Everything is great with AHS, except for when you call in to get service. The quality of English spoken on the other side of the phone could be improved. They're nice people. But getting them to understand what I'm saying, like if I say something technical, can get a little frustrating. There's a language barrier. But we worked through it. Recently, my refrigerator wasn't working right and it was leaking water. It was freezing up in the back of it. The tech that came out was awesome.

So far, American Home Shield has been able to replace a few of the items in our home that started malfunctioning. The first visit for the AC unit was great. Then when I needed to do a recall to confirm some things, the dispatch came through a little odd on their end, so there was a delay in getting someone out. It took them a little over a week. The dispatch went out on the 29th, then after three or four phone calls to them, they came out last Friday but due to the weather, they were unable to replace everything. So, they're scheduled to come back out today.

I had a plumbing issue and American Home Shield sent out H & M. The tech came in and said he couldn't clean it because it needed a clean-out valve. Then he gave me an estimate to get a clean-out valve put in. It was kind of high so I got several other estimates and got it put in cheaper. Then I called American Home Shield back and they sent him out again to clean it. He was back there and then his machine broke. He said he wasn't going to be able to clean it so he turned it over and then they assigned The Clogfather. Then the tech came out and cleaned it. I've had three claims and this is the first time that the provider did anything. Usually, I just get a provider out who gives me an estimate to fix other things.

I didn't like the thing about the air conditioner, because I wanted it serviced and nobody from American Home Shield said that it was a certain time of the year that we were supposed to get our ac serviced. I never got notice about that. I had to pay $100 for somebody to just come out here and blow my things out, which could have happened during the service through the year. I could have saved $100. I felt like that was a waste of money. Other than that, it was good. All the technicians came out, did what they had to, iand were respectful and nice people. For the plumbing, the contractor came in and put it in so fast. The tech said, “Do you want me to look at anything else?” He did a quick little look at other stuff and gave me a card. They were, “We’ll just look over some stuff for you and make sure everything else is good because we were in and out so fast,” and that was it.

We've had good luck with American Home Shield. Having them, we like the knowledge that things are prepaid. We can call and usually get service from someone that's reputable within a timely manner. We've only had to, a few times, go off and find people on our own for things that weren't covered or needed to be taken care of immediately. American Home Shield has been responsive and usually provide good references. The person they sent recently was phenomenal. They came out to fix my dryer. He called ahead of time and did a video visit. He had an apprentice. He was explaining everything that was wrong and repaired some things that the previous person that American Home Shield sent out did a shortcut on. He made sure he had all the supplies that he would think of that he would need to fix it and was able to fix it the same day of the service.

I’ve put in an order for somebody to come out and look at my refrigerator. It stopped keeping stuff cool. So the guy came out, looked at it, and said, “Yes, it needs this part.” Then he had to submit an approval to American Home Shield on whether they were gonna pay for the part or replace the refrigerator. A week went by and I didn’t hear anything. Then, all of a sudden, I got an email showing the work order was closed out. So I called back American Home Shield and informed them that my refrigerator hadn’t been fixed. They said, “Okay, we’re gonna get the guy to come back out and whatnot.”

I'm not real happy with some of the people American Home Shield sends out, and I sent back my comments the last time. I had an over-range fan and I had to pay my $100, but they didn't even come out. They talked to me and took some pictures over the phone then when I was getting a replacement, I had to give American all the information. That company didn't give it to them. The people who put in my stove were fine though. Initially, American Home Shield sent out someone to supposedly install it, and the person who came could not install it. They could just deliver it, so then AHS had to send someone else out. In the end, my whole stove thing turned out well.

We like American Home Shield. We had some AC issues and somebody had to come out and do some stuff. The company that they had was good. There was some back and forth. We had to pay out of pocket for some Freon, which was a little inconvenient but I understand the deal. Other people that don't have as much cash might be pretty frustrated, but we were able to take care of it. At the end of the deal, they wound up replacing almost our entire AC. So, that was a win. We had a plumbing issue recently, and it was the same thing. We were in a small town, so they had to travel to get the job done over a couple of days, but they got it resolved and saved us a lot of expenses. We liked the plumbing company, All Points. There was some miscommunication. So, it caused an extra eight-day delay that was unnecessary, but they were professional, nice and honest.

At first, Crown Temperature said they were done, but they didn't resolve the issue on the first try. I had given them that because I felt the air, but something was missing, so I had to call them back. They were very prompt, so I have to give them an A for that. They also got the issue on our air conditioning resolved on the second try. If I were not with American Home Shield though, I would probably not use Crown, because the guys were very young and didn't seem like they had many years of experience.

I've been having a couple of AC issues and a leak and calling AHS up. The issues are taken care of and I'm very satisfied. The technicians have been professional. They come in polite manner. They clean up after themselves and tell me everything that's going on. AHS is an excellent service.

I'm frustrated that it took three days before American Home Shield processed things to get the parts ordered. The guy said he would turn it in that day, but when I called the next day and the day after that, they said they're still waiting on AHS to process paperwork. I didn't realize it took that long for them to get through AHS' system. Other than that, I was happy with it. They were very courteous. And when the part finally came, they put it in right away so I was very happy with them. I just was a little frustrated with how slow the paperwork took the process. I ended up sleeping on my daughter's couch for 10 days. I also had a garage door opener that went out. But AHS just had me call a guy. He came and fixed it. Having AHS is a benefit because it could have cost me a lot more money because the whole condenser coil went out. So, I had to pay for the Freon but I didn't have to pay for the part.