American Home Shield Reviews

The guy did his work and didn't make a mess. Everything was wonderful. I like American Home Shield a lot. I get the service when I need it. The turnaround is quick, and I haven't had any issues with them holding their end of things whenever I've had to file a claim.

The pool was not holding prime, which usually means it has a leak somewhere. I had a pool company come out that wanted $2,600 to replace a bunch of valves. I double-checked my American Home Shield warranty and it said it covered what I needed. I should have called them first. The guy came out and fixed it with probably a $10 gasket. But I'm having trouble with the most recent claim I have with AHS. I have an outside faucet and it's dripping so I tried to get it fixed by doing a request online. Faucets were not on there so I just put that I had a leak. The plumber wouldn't work on it because he said it's a faucet and I had to notify AHS. So, them and said that I put leak because there was no other option on the internet. The rep said they don't cover faucets. Now, I'm having to scramble trying to find a plumber to come out and work on it that's reasonable.

I had purchased a plan a couple of years ago with coverage for my well & septic pumps. Unknown to me, they dropped the coverage on the septic pump & increased my premiums by 25%. I was ok with the premium increase as everything is going up lately. When I needed to have the septic pump looked at, they took my deductible $$$, but couldn't find a repairman in my area. Finally after several phone calls, they agreed to allow me to find a local repairman--which I was able to do without a problem. They provided me details on the process, and gave me phone number for him to call to get authorization for the repairs. After 2 weeks of going round after round with them & every excuse in the book why they wouldn't cover it (first is because it wasn't in the perimeter of the foundation, which makes no sense & many of them had no idea what a check valve even was (the initial cause of the problem), they finally stated that it wasn't in my contract.

I paid for a tune-up on my AC system which is the $35 special that they had. The only reason I called in for the service was for them to check to make sure things were fine and nothing was wrong with the AC. It was to clean it up more than anything and to do a tune-up. But Crispy AC did a diagnostic on it and they turned it off from the top of of the roof without letting me know. A couple of days later, I go turn the AC on because it was getting too hot. I noticed that the AC wasn't on so I called Crispy AC. They said, “No. You have to call your warranty and tell them to do a recall on the service with the AC.” I called American Home Shield, and they said, ‘We don't do a recall on a tune-up.” I told them that the techs turned my AC off and that they should go back. AHS then said that in order for the techs to do that, they would charge me $100.

The service of AHS has been great. My garbage disposal was clogged with stuff. They fixed that. Everything was good. I've done a couple of different things this year, like my heater leaking. The drain was also clogged so they came out a couple of times for that.

My hot water heater exploded and went all the way through the wall into the living room. I was in Dallas and my wife was flipping out. She couldn't figure out how to turn the water off and it took 15 minutes to talk her through it and calm her down and get her to do it. I came home and our hot water heater was just gone. The whole bottom eroded out of it. So, we made a claim for the hot water heater with American Home Shield and we chose the cash out option. Supposedly, the check’s on the way to us.

The burner wouldn't shut off and it was going on. The contractor replaced it. They were very professional and things were handled very well.

So far, it's been very easy to enter a claim, and we got a response from American Home Shield right away, who was assigned to our claim and that we'd be hearing from them. We heard from vendors in a timely manner, and they were very on time with appointments and very thorough. We had two repairs last week. We had a plumbing repair with our water heater, and our freezer seemed to be working fine and holding temperature, but our refrigerator was registering about 50 degrees. The tech came out and he was fantastic. He was able to identify the problem quickly and explained to me what was happening and took care of it. So far, it's been working fine. The tech replaced something down in the freezer unit and defrosted all the frost that had built up in a frost-free freezer. He was very professional and I’m very pleased.

AHS sent a tech out and he did an analysis. The claim was for an older ceiling fan and it got wired incorrectly and it burned out. They said that, since it was not wear and tear, it's not covered. But it's in my contract that said improper wiring. So I canceled my policy. I was a little upset about the whole ordeal. Because not only was I paying on a policy, I paid $130 for the tech to come out and evaluate what the problem was and then they told me that problem isn't covered. They sold me a fraudulent contract. They can't advertise all this stuff, and then turn around and tell me that it's not covered.

Our refrigerator is 17 years old and we've had issues with it since we've lived here for seven years. This wasn't the first call for that refrigerator. The contractors do what they can, but it still happens. After they leave, it goes right back to what it was doing. It works but barely. We have water leaking all over our floor every day because they're unable to fix it. But the people AHS has locally are great. We had a claim for the dishwasher and they fixed it. I also like how I can just schedule the service online without having to call. It's very easy that way and less time-consuming.

I've been very pleased with AHS. They are by far the most professional organization. They are top-notch. In case something goes wrong, I could call on them. They will take care of anything I have wrong with an appliance or something wrong with my home. I’ve always been impressed with their technicians. When the condenser was clogged, a technician was out the next day. It was immediate.

I've been an American Home Shield customer for many years and I've been very satisfied with them. It can save me money. When the air conditioning unit would kind of kick off, it turned out that the drain line was plugged and it was kicking the thermostat off. There’s a little device in there that would do that. So when the plumber came in, he fixed the drain line. It's been working great ever since. The service was great.

I had an issue with my heating. The technician who came was very professional and courteous. We had to wait for parts though. It took a little while but they stayed in contact with me the whole time to let me know what was going on.

I woke up in the morning and there was water dripping from the ceiling. It had gone into our daughter's bedroom and the floor was all wet. My husband diagnosed that it was from the upstairs sink. When the plumbers came, they went up in the attic and saw that it was a line coming to the water heater, and so they were able to go up and repair the joint that was leaking. They did an amazingly quick and easy fix to what could have been a major disaster having to tear out wallboard and pipes. I was very thrilled with the outcome.

When my washer broke, I called American Home Shield, and they sent out a company called Asset Appliance. I had dealings with them in the past, and they're a shady, garbage company. You can see just by looking at the reviews. Horrible ratings on Google. I called American Home Shield executive support, ‘cause I had their number still, and talked to a person over there. They said that they would have someone come out, a secondary opinion, then Knockout Appliance came. The guy was here for half an hour, looked at the machine and said, “Yup, this is normal wear and tear. We can replace the bearing, but the likeliness of it failing again, highly likely. And the cost to replace the bearing is probably as much as buying a new washer.” So, he recommended a replacement. American Home Shield, the next day, sent me a link to request a replacement. It's a really good process. Overall, I was very happy.

Mr. Appliance replaced the fan on my refrigerator. It wasn't getting cold. The tech was very quiet like he knew I was working. He was fast. He figured the problem out pretty fast. He asked me a couple of questions before he got started, and took care of it. As far as American Home Shield, they're pretty fast. As soon as I put in an order, that day, someone comes out.

The microwave wasn't working. Long Lane came out and it was an awesome experience. They told me what the problem was, and they said they could do a temporary fix but it wasn't gonna last. They submitted the information to American Home Shield, and a couple of weeks later, I got a replacement.

The light would always continue to flash when we try to turn it on. I knew I had a problem somewhere, but I didn't know if it was a light fixture, a light switch, or something else, so I called American Home Shield. The contractor narrowed it down by checking everything else out, then once he found it was a faulty switch, he went, got the part and put it in. The man went above and beyond, and it’s working perfect. I've had that contractor out before as well, and they have done great work. I got this coverage for the first year when I bought this house, and now, I'm getting ready to go on four years. As I'm getting older, it's smarter to keep someone on hand. It's worth paying the money every month. It's $80 a month, and I have things taken care of, like that faulty switch. I also don't think the prices haven't gone up since I've started.

The customer service is terrific. The vendors that they send are wonderful. I'm very happy with American Home Shield. I have had them a long time and I'm never going anywhere else.

The repairman did an excellent job on the thermostat that wasn't working. He had to order a part which took a couple of days getting the mail.

We had a water heater claim with American Home Shield, and the guy that came was really good. We're happy with it.

One of the outlet pipes that comes out of the well was leaking to where the soil was so damp that it formed a puddle of water. I called American Home Shield and did a claim over the phone like I usually do my claims. It was smooth and easy. The lady took my information and within about 45 minutes, I got a call from Essential Pump and Well letting me know they were on their way. American Home Shield has been reliable for most of the things that I have asked for. I would recommend it. They're beneficial if repairs are needed in your home.

The plumber was unfamiliar with the toilet inner parts. I had to step in and do it myself. He didn't know what a bidet was either.

I had a claim for two faucets. The tech went in my kitchen, and my kitchen faucet was pretty bad. So he replaced it with the new one, and he did my bathroom upstairs with another faucet. Everything's great. I really liked American Home Shield. They're very fast when I give them a call and they send somebody out ASAP. Their vendors are great, especially this last one who was very helpful. I like to ask a lot of questions. He answered my questions and with a great attitude. He was really very likable and very respectful.

My microwave was not heating up and my dishwasher had some issues with the panel. It was not turning on. I raised a request to American Home Shield online. They took care of everything. They sent a person to fix the appliances and it was good. It was pretty quick getting the service scheduled. A tech came in really quickly and finished up. He was knowledgeable and he explained the entire thing. He had to replace some parts of both appliances. Since the repair, the appliances have been doing well. I'm pretty impressed with what American Home Shield has done so far and I don't think I would have any issues working with them. This is money well spent.

My AC kept coming on and going off. The tech didn't say much and just did what he had to do. He gave me a quote to replace the whole thing. But he was good. He said he fixed it and it's working.

So far, AHS has been good as far as taking care of what we need. We've been getting our problems fixed quickly. For our recent claim, first, we didn't have the right thermostat for our unit. The second thing was that the air and the heat were hooked up together. The air conditioning was taking over the heat. The air conditioning and the heat were running at the same time and that was causing the problem. The tech fixed it. He was quick and he seemed knowledgeable in what he was doing. It was taken care of.

The ice maker on my refrigerator broke. The tech from Legacy Appliance Repair was out the very next day. It was great. They were very competent. The online process of AHS was very efficient and they kept me well informed. I got a number of emails and text messages telling me the guy was coming and what the status of things was. I like it a lot.

The oven didn't shut properly, so the techs replaced the gasket and the hinges. They've come out many times over the years, but hopefully this one will work. We also had a claim on our shower and our service provider said that nothing is covered, even if we have to get all new drains. So we have to call AHS about that. Other than that, they've been pretty good.

My experience with both of American Home Shield's vendors was pretty good. We had a leak in the basement tank. We thought it was a plumbing issue, so we put in a ticket and they sent out a plumber. He came and verified it and noticed that it had nothing to do with the tank and that it was more of an AC unit issue than it was a plumbing issue. So, he referred me to American Air Temp. The guy for American Air Temp came by and he did something and he fixed it. Overall, AHS is very reliable and responsive.

I've been with AHS for three years and I love the service. With them, we won't have the unexpected huge bill at one time. Recently, the dishwasher had an error message and it stopped working. I've had the same tech I got a couple of times and he's great. We had to order a part which came within a week. The tech scheduled to come back before he left the first time and it was seamless. AHS's service charge is worth every penny. The warranty gives peace of mind because if my air conditioner goes bad, I just have to pay the co-pay.

Sigmond Plumbing came out for a leak under the toilets. They were able to repair the issue. Thank you very much for being quick.

The service is going well, so far. Sears recently came out and the technician said it was something with the panel box outside the house. He fixed the issue. He was very helpful.

Everything was great. It’s the best service I ever had out of American Home Shield. I called in about three o'clock one afternoon, saying my furnace wasn't working. The man that I talked to was helpful. I told him my husband had passed away and I didn't know what I was doing right now. He said they would find someone to come out to my house and he was looking right then. AHS had someone scheduled to come out here the next day from 10:00 to 2:00 the next day. I never had that kind of service.

My experience with American Home Shield was satisfactory. Brick Street Plumbing came out to fix a plumbing issue. They were fine.

My side by side freezer and refrigerator went out and American Home Shield put my claim through right away. It turned out that the unit was under warranty by LG because of all the issues that LG has had in the past. But as soon as the contractor came in, they fixed it. I was hoping though that AHS would compensate me because it took three weeks to get it fixed and I lost a lot of food. There was no compensation for anything in the unit that had gone bad. Still, I'm glad that I have AHS and I'll continue keeping my service with them. I’m very happy. I've had them for years upon years and it’s reassuring to know that if anything breaks, it's going to be taken care of.

My washer dryer went out and the techs were gonna get the parts. Then, they said they couldn't so they replaced it and I've got no problem with that. But right now, I have no washer and dryer. It’s either the washer dryer came from the factory defective or the guys that delivered it dropped it. I can wash clothes but I can't dry because the dryer sounds like it's rubbing bad against something. So I called American Home Shield and they were supposed to get with GE and get back with me. The delivery company came and looked at it today.

The ceiling fan in the dining room wouldn't turn on. The repairman who came was amazing. I like being able to get quick and reliable service out.

My dryer was making a loud, screeching sound. I did a service request online on a Sunday and received the email right after that. That Monday, I was provided the company that was coming out. That company stayed in contact with me, and the tech came out the next day. He was very professional, informative and provided great service. He had to order a couple of parts, which were in in three to five days, then he came and completed it. It was very simple. I just started with American Home Shield, and I was surprised at the services they provide. I kept waiting for the catch to it, but so far, so good. It looks like I will be a lifetime member.

The contractor came out to do the air conditioning, which wasn't working. We also had a free screening, which was the most recent. The techs checked all of it and made sure that everything was running perfectly, and that there's no carbon monoxide being thrown, that all the wires were in good condition and the filters were okay. I've had a few issues and American Home Shield has done a marvelous job. People should go with them to cover their items. The program is easy. You call AHS and the reps talk to you about the problem that you're having. At one point they had a video that you can send out so they could see what the issue is, and then they determine who can come out and fix it. They don't give you much of a problem.

For my recent claim with AHS, the main line in my basement was backing up. Even when it rained, it wasn't going down. When I used the washing machine, the water wasn't going down. When they came out, they tried to snake it but couldn't even get down in there. So they came back and he had to put a new drain. It's working fine now. We also had somebody come out yesterday because my dryer went out right when I was drying clothes. In the beginning, someone called me and said they were gonna be out one day. It was two weeks out. But then they called me back and said they won't be able to be out until December 1st. I got so upset, “No, that's too long.” I called AHS back and they found me somebody and they came out. So I had to use AHS twice this month. I like the fact that I can call them anytime if something's going wrong because I'm one of the ones who panic. And they actually get it fixed.

A contractor came on a Friday and said my water heater that started leaking needed to be replaced. They told me they had to order the water heater then they would be back the following Wednesday. They came out Monday and replaced the water heater. I was happy with them.

American Home Shield seems to do what they say, except for one little issue. For some reason, when there is an emergency, it takes a week or longer to get things done. We had a hot water heater issue and it took three days to get somebody out here. They say they have things on an emergency basis, but then when the emergency actually occurs, no. Other than that, I have no problems with customer service. I like the fact that they're straightforward and honest. Also, in the summertime, I get a free AC service and in the wintertime, I get the components for my heater checked out. We've recommended AHS to a couple of people already.

I called American Home Shield for the ice maker. Then the person came out in a couple of days. He connected my refrigerator. He cleaned up his mess. He was very polite, and professional. American Home Shield has been good for me and beneficial to me having a home.

With American Home Shield, I don't need to worry about some issues. They respond fast, although sometimes, especially the plumbing issues, it drags for a few days. Quick Fix Garage Door came out recently for the safety alignment of the garage door and the tech was able to fix it.

AHS has always complied with my request and I've never had a problem. Recently, a tech put a new heating unit on my stove.

My master bathroom lights went out and I had a switch issue on my living room. Plus, the lights on the roof broke down all the time. So the guy gave me a little tip about it and it totally works. He fixed a couple of things on the first day he came out then on the second time, a little over a week after, he came back to fix the switch because he said they had to order it. He was very nice. Other than that, I had a bad experience before when I had a claim for my AC. The AHS people were very rude and not supportive. I didn't like the way they were answering me back and I felt like they were defensive about something because sometimes they cancel appointments and they don't even tell me.

Whenever we called American Home Shield, they came out and fixed our hot water heater. The contractor worked with us on whatever time we needed them to come. Everything is good.

I like that I can pick the plan that I want. It's affordable compared to others. Also, they promptly get back with you on your claim. When I submitted a claim, that same time, I received something in my email following up on my claim. The plumber gave me an estimate of time that he'd be there and arrived on time. He changed out my garbage disposal. I was very comfortable with him.

American Home Shield let me know that a request had been submitted to a tech and that I would hear from that tech. A day or so later, I got a phone call from the company that represented the tech dispatched, to let me know that it had been assigned and it would be here within another couple of days. And the tech called me the day before he arrived to confirm his appointment, and called me four or five hours in advance of his arrival to confirm his estimated time of arrival. He showed up a couple of days after submitting the claim, and determined what the problem was. There was an error code that indicated there was a water sensor Issue. He determined what the issues were, ordered the parts, came back five days later, and repaired it.

This is my second home and I had American Home Shield with my first home. I know it's needed because stuff breaks. My sink in the bathroom was leaking. J-Star came the next day, and they fixed it in like 10 minutes.

American Home Shield sent AH Appliances out to replace a light in my microwave. It was the light that shines down on the stovetop. The technicians were very responsive and extremely helpful. The first time, it took them two days to come out. Then about four days later, they came back out because they didn't have a light bulb readily available. Everything's working perfectly now. They came in and worked efficiently and quietly, and left my house spotless. Therefore, I am completely thankful.

The technician from Big Orange Plumbing was excellent. He was very professional, nice and he explained the part a little bit. When something breaks, AHS can find somebody for me. However, the previous time when I wanted a plumber, nobody was available because it was going to be a weekend, and that cost me a fortune to another plumber.

The contractor came out on November 2nd and looked at a leak that I found in my kitchen sink. But the technician determined that it was the faucet that was leaking. So he asked me to call Moen and get a replacement faucet. He did not pull out one tool except for a flashlight so he could see. He was just looking to see what was it that was leaking. Once I get the replacement faucet, they would come back and put the new one in.

American Home Shield dispatched the professionals who solved the problem very quickly and efficiently. Sears A&E did an excellent job. At the same time, my garbage disposal started leaking. Usually, when it leaks, it's a problem because it's rotted out. So, I called AHS saying the garbage disposal is the problem and they sent a good licensed plumber in the area and they replaced the garbage disposal. I go to one place to get dispatched stuff get fixed and I don't have to worry about the overall cost with AHS. I like that I just worry about the 125 fixed fee. For me to go out and buy the garbage disposal without installing is over $140. For $125 with AHS, it was put in and installed. I didn't have to mess with it. And it would have been at least another $90 more if I had contracted somebody else to come in and fix it.

I had a good experience with American Home Shield this last time. The tech was one of the best I've had. I wanted to hire him because he's smart. A lot of times, those guys want to skate out of it. But he deep dived into it and he was good. He did a good job. I also threw the dishwasher in there because it wasn't getting water. He looked at that and he said that I needed to call the plumber first and make sure the water was coming through the pipe. And that once I've verified that, if it came through the pipe, call him back and he would come out at no charge. He's supposed to say that, because it's 30 days anyway. But I called the plumber and it wasn't the appliance, it was the water.

The dryer wasn’t heating up and the contractor was great. Everything is working good now. American Home Shield is well worth it. What they do speaks for itself and people should get it.

With American Home Shield, I didn't have to pick a contractor. One claim was for the valves underneath my sink. I went to turn it off one day, and it wouldn't fully turn off the water supply. And there was a leak coming from my shower. I called and someone assisted me with scheduling the contractor to come out. I paid $125 service fee. They asked me what was going on. And they told me to wait for the plumber to call me. The leak from my shower happened to be something bigger than what the contractor could handle. And it wasn't covered through AHS. I just wanted to see what it was. But the plumber was wonderful. He knew what he was doing and was very competent in resolving the issues.

With the problems I've been having AHS, has been really quick to know-how the situation. But for my plumbing claim, the issue that I had wouldn't be covered under my warranty so I ended up going out of pocket. I also caught a small fire and that caused damage to the electric box. So, I had to replace that out of pocket. Other than that, with AHS, I can have the technician see what the issue is, and if they cover it, I know it will get fixed.

I had a toilet issue where my toilet wasn't flushing correctly and it was leaking water out the back end of it. So all that was wrong with it was the mechanism that was inside the toilet. The seal that was on the bottom was jacked up. The nut at the bottom of the toilet was also loose. They had to replace it because the seal broke. It was leaking about 30 gallons a day. I called American Home Shield on a Thursday and the plumbing company came out on Tuesday last week. So it took a couple of days. But when they came out, they fixed it. It was just a matter of getting on their schedule.

The tech fixed the stove for our rental. However, for our claim for our main home, we have to wait so long for the part to come in. It's been two months and it still hasn’t come in yet. But I’m satisfied with AHS.

When our refrigerator for 17 years went out, AHS had someone come out and he deemed it unrepairable. AHS then gave us an allowance for a new one, which was very satisfying. We also had a garage door opener that they replaced for us. Then, when our heating and cooling unit had a part that was broken, AHS had someone repair that. But when he first came out, he tried it eight times and it worked every time. So we paid $125 to have him come out and say it was working. But he said the warranty on the service was good for 30 days, so we'd been trying it a couple of times a day to make sure it was still working.

My refrigerator wasn't refrigerating. So, I submitted a claim with AHS and it was a weekend, so I wasn't expecting to see anyone even after I called. But the tech came on Saturday. He diagnosed the problem quickly and said that the compressor wasn't working. Then he said that he was going to give the diagnosis to American Home Shield and they would decide whether to replace the part or to replace the refrigerator. On Monday morning, he was there with the part and replaced it. And my refrigerator is happy as a clam, and so was I. He was excellent. I like AHS because when I call, as long as it’s on my gold policy, whatever it is, they send someone straightaway. Also, only once did I get a person that I couldn't really live with and that was many years ago. He did the job but we didn't get along at all.

The dishwasher wouldn't do anything. But I went to use it the next day and it worked fine. I called AHS and told them that the dishwasher was doing fine. I needed to cancel my claim and so they said, "Okay" and cancelled it. It was easy to contact them and the reps were very kind. I like that with this warranty, I can just call, pay the $75 and somebody will come out. AHS followed through on everything they said. They worked great with me.

The technician tested the unit and plugged it in. He checked a lot of things with his tester. My wife's gonna get the money from American Home Shield to get a new unit.

The sink was slow draining and it was also leaking from the pipe and the faucet. The tech was really good and he repaired everything the same day.

I was getting my icemaker fixed and the contractor came out but they’re gonna have to come back. The tech was very nice. He resolved what was going on and told me to let them know once the part comes.

I like the fact that I can just go online and put in a claim on what's going on in my house. Then, the process with AHS is quick, easy, to the point, and hassle-free. And it's all connected to my bank account. I don't have to call, sit on the phone, and go through all the stuff. Then they send someone out to my house really quickly to get things done and everything works with my schedule. Everyone's friendly and nice, too.

Filing a claim to American Home Shield was smooth as it could be. I just told them what the problem was and they set up an appointment. Then about 20 minutes later, we got a call back from Mr. Rooter and they came out the next morning. The valve on the actual faucet where you would hook the sink water to, coming to the wall was leaking. They fixed the gasket on that and got it completed, putting the sink back together for my wife. They went above and beyond.

American Home Shield has been great, so far. We've only had one project, but they responded very quickly to the warranty claim. I submitted the service request over the weekend, and right away, they said, “Rains Plumbing would contact you the first working day.” They contacted me that morning on Monday, then the plumber came out and everything got resolved. It was easy.

AHS is good. I told a few friends to look at the program. Recently, a technician came out and fixed my washing machine that was making noise. He told me, “You cannot stay here because if you do, I get nervous. I cannot work on the call.” After one hour, he knocked on the door and said the machine was ready.

So far, I’ve had two repairs that probably would have cost me roughly up to about 500 bucks. I only paid 200 worth of deductible. Recently, my pool pump wasn't working right. The techs got to me the next day and they were pretty good. They got me up and running.

Elite Electric came out recently. They needed to fix some sockets for me and made sure they were working. They were in and out. They were very professional. The tech told me what he was doing and what was wrong. AHS is much better than what I've dealt with in the past.

So far, everything's fine with American Home Shield. I've put in two service requests and both have been successful. The technicians went straight to the problem and resolved it.

AHS has great coverage overall. I love the different options that are on there. I also like the seasonal checklist, you can print it out. It's all very helpful. For my recent claim, when the heat was on, it smelled like something was burning. So I turned it off and I put in for the service to come out. When they came out, they said the fan motor needed to be replaced. They said it would take three to four days. But I asked them to wait a little longer because I didn't want to take days off from work. So I scheduled it to an off day.

When I had a leak in the water heater, we got an exceptionally good response. We had to wait a day or two however. The fact that it was a leak, I was hoping that it would be an emergency. But other than that, we're content. They came in and resolved the issue.

I went to move a dresser in my master bedroom and the carpet was wet. The shower in the master bathroom is on the opposite wall. I called AHS to have them help me troubleshoot and find where there was a water leak. The plumber came out right away and we shut off the water. There was a water leak issue in the pipes between the shower wall and the master bedroom. A water remediation company came out and had to cut holes in the drywall, and bring equipment to dry out the water that was there before the plumber could come back and do the repairs. And they just finished the repairs yesterday.

My recent experience with American Home Shield was great. They recently serviced my dishwasher. The process went well and the techs were great.

My sink was stopping up and my toilet was leaking. I went online and answered the questions in regard to a service call. American Home Shield's site was pretty easy to use. I just clicked on a couple of buttons, described the problem and then they checked my contract to see if it fits. Then they asked for payment information for the service fee that they have, and everything else was done. They gave me the company's name and phone number and said someone would contact me before they would come out. Someone gave me a call, set up the appointment, and then came out to the house. They had excellent service, and they went beyond just saying, “Oh, we're gonna fix this little thing, whatever, for the toilet to stop running, leaky, and all that.” Once they did the one thing, they made sure that everything else was okay and that I wouldn't have to call back.

My ice maker didn't work in my refrigerator. It couldn't make any ice anymore. My son put in an order with American Home Shield. Then they contacted me and said who the contractor was, and then they let me know when they would be coming out. The guy that came out was great. He knew what he was doing. I have a tendency to ask a lot of questions and we talked a little bit and he was very good at explaining the mechanism of it and what was going on. Everything I asked him, he was able to answer very well. He was a really nice guy. I want this guy every time.

The dryer was having trouble and I filed the claim to American Home Shield over the phone because it was an urgent thing. It was just a plug, so the tech had it fixed in about five minutes. American Home Shield has been the best home warranty I've worked with. So, we're going to renew for the next year. They've been great to work with.

We had some blown fuse and the tech replaced it. He did a great job. It was quick and easy and he was very friendly.

The repairman who came for the dishwasher that wasn't getting dishes clean was personable. However, when I requested a tune-up, there's no one to do preventative maintenance on our furnace in our area. We're in Lansing, Michigan, the freaking capital. I was a little bit surprised by that.

American Home Shield has been very efficient. My refrigerator was leaking water in the bottom. The tech came out and fixed it, so it's working fine now. The tech was pretty awesome. He was talking with me through everything. He let me know what was going on with the refrigerator and what he was doing. He’d say, “Hey, we're getting ready to put this on, and I'm gonna clean it first, and I'm gonna do this.”

Two burners on the range quit working. I used AHS's online system for the first time and it worked very well. Working with the techs was good. Sometimes, keeping AHS's service is questionable. Their offerings say, "If something breaks down, we'll replace it." But usually, they give us a settlement instead because we didn't like the replacement they were going to offer. They need to work on that. Also, what is a bit excessive or abusive is that whenever I have to replace something new that has an interface like ductwork, the modification part is a lot of money. I had a furnace done years ago and I thought I got screwed.

There were three items that I had done with American Home Shield. One was the sink was not draining properly. The tech figured it out. And he added some liquid and it drained out. The other one was our toilet was not flushing. The tech replaced the entire valve and that worked. It took a couple of times for him to fix it. And the shower was not working properly. He fixed that one, too.

My water heater quit working. I called AHS and the contractor that came out was good. Every time something changed, AHS emailed me about what was going on and what was going to happen next.

We've enjoyed using American Home Shield. The benefit is their service. They provide a third party to come in and provide maintenance or cleanings. Recently, I requested a service call for a furnace, and the tech was very good.

I had a dishwasher issue. The tech was great. The service was done in 20 minutes.

My dishwasher went out and it smelled like it was burnt. My wife called American Home Shield and a tech came to my house and looked at the dishwasher. He seemed to be okay. In the end, my dishwasher was replaced.

My refrigerator stopped working. The engine ran but there was no cooling and everything defrosted in it. The techs came out and looked at the problem. There was $1,100 in parts that needed to be ordered and that took a couple of weeks to get here, so I was living out of a mini fridge for that timeframe, which was a major inconvenience. But other than that, the repair went fine.

My refrigerator went out, and I had to get it serviced. I was going through Sears, and they came and they serviced my refrigerator and said, "If you have this warranty, you won't have to pay for this." So, I started doing some research to find out which was the best, financially, what I could gain, and what company has the best coverage and so, I ended up going with American Home Shield. Having a home warranty is peace of mind when something goes out. You gotta pay the deductible, and you know that it's gonna get fixed, or if it's not gonna get fixed, it'll get replaced or repaired.

I put a claim in because I felt like I had some type of plumbing leak. But I was frustrated because American Home Shield knows I live in a manufactured home, yet they sent out a plumber that wasn't licensed for one. I had to wait for that plumber for two days. I already had no water, so I was a bit irritated. The guy came out, and he couldn't have touched anything. So, he said he had to call AHS and tell them. That sucked because I've been with AHS for a while, so it's not like they don't know I live in a mobile home. And there are only a few plumbing companies in Reno that can do it. So, when AHS sent that guy to me, he didn't look familiar. I had to send him away.

A dishwasher wasn't working right and the contractor, TN Appliance, repaired it and were in and out of here very quickly. They did a wonderful job. I'm very happy and satisfied with American Home Shield. It's nice not having to deal with all the problems.

The work ethic of the tech that came out for our electric claim was great. He was very personal. He and I talked quite a bit. He repaired some of the old plugs, the plastic coverings and gave me a little rundown of what kind of rigging process they use for the ceiling fan and what I needed to do in the future. He was a very personal guy and made the corrections we needed. He did do good work. However, the wiring structure might need someone to do some diagnostic on the entire thing here, so we can get it all squared away before we sell the house.

I had a roof damage and I’m glad American Home Shield was able to take care of it. They sent out Value Roofing Solutions and they were very polite and nice. They were able to get the roof fixed quickly.

The water heater was leaking and needed to be replaced. I called up American Home Shield, paid the agreed upon the $100 service fee, and they assigned a contractor. Then the contractor contacted me and scheduled the time and place to come out, and then we went from there. This claim took a bit more time than it should have, but things happen.

Before, we were getting a hot water to that portion of the shower, and into the shower valve, into the complete shower. But out of nowhere, it stopped getting out hot water. We would turn the knob all the way and it would give out some warm water, not hot water. The portal was pretty easy for me to file claims and submit everything to them. I received all of the contractor's information via email and text message. They did an awesome job. I would highly recommend American Home Shield.

I had to use American Home Shield recently for an AC issue. Whenever it would turn on and then it would cool the house and then shut down, the outside unit would make this really loud, jerking noise. But when the guy came out, we couldn't duplicate the jerking noise. So he said to just keep an eye on it and he also changed out a part. He was super nice and helpful. Overall, it was visually easy to submit a claim to American Home Shield. Then within less than a week, I was contacted and somebody came out. So the ease of putting in a request and then having somebody come out within a week is pretty nice. It was extremely professional. Also, it was easy to navigate through the portal. So it was really good.

I had a great experience with the last tech who came. He showed me what I needed to do if ever I childproof locked my dishwasher again. He was very knowledgeable about all my appliances and he gave me a quick crash course for me not to do what I did again. Also, I was very excited to hear that Sears owned the company he works for. It was good feedback that he actually told me I still can order appliances on the website.

American Home Shield handled the air conditioner claim poorly. There was a fix, but it failed again. They failed to dispatch the person on the recall. They ultimately said they were not sending the person because it was hurricane damage. But now, the insurance company is saying it's not hurricane damage and American Home Shield is just trying to duck their responsibilities. I am extremely unhappy right now because I haven't had air conditioning since Hurricane Ian, September 28th, and this is southwest Florida.

I've been feeling good about the service of AHS. I've always had a positive experience with them. I had a garage door opener that quit working recently and they took care of it.

My refrigerator went out on a Friday. I was able to get service but I had to wait over the weekend. But that's to be expected. The tech was pretty good. He was fast. He ordered the parts quickly and came and got my refrigerator back running again. So that was good. Overall, I like the customer service at American Home Shield. They are polite and pretty efficient. With American Home Shield, there's the peace of mind of not having to go search for a contractor when something is not working. That's a huge relief for me.

They've been really helpful. I really appreciate it. The claims process is pretty self-explanatory with the app. It's really simple. I click on the link and then go through the steps. The technicians come and do the job. They explained to me a little bit of what needed to occur or what were the issues and then they give me an estimated time frame and they get to work.

The claims process was very easy to do. The information on the contractor showed up within 15 minutes of placing the request. I have an issue with the lever that you push a glass against to get water out or ice. When dispensing water, the valve would stick open or would not open at all. The repairman had to go and order parts for the unit. But we had to call back because we apparently missed something or didn't quite get it repaired because it's still doing the issue. So the repairman is coming back again.

AHS's service has been good so far. The techs have been professional, timely and they communicate well. We had a leaky toilet and water heater. For the water heater, I paid $400 out of pocket so the warranty didn't save me that much money.

We looked at American Home Shield's policies and determined that they had good ones. They're a good company. The plumber took the time to point out where the problem was. He didn't have the piece in his van, so he ran out to a hardware store and returned to install a new pressure regulating valve. It's much better now.

The contractor, Total Comfort Group, came three days after I submitted the claim to American home Shield. The tech told us the reason why the heating was not turning on. Everything was good.

Yantra came out for the AC, and it was fixed. It was at my rental property, and my renter was fine with the service they did. It went well. It has been a good experience with American Home Shield. I have had their service for maybe four years, and it has been satisfactory most of the time.

I got with American Home Shield on a few other situations throughout the years. At one point, when I called about a repair, the technician found it to be something else than what I had clicked on. They didn't want to fix the problem because I didn't go through the right channels and therefore I had to pay another service fee. I was upset. I almost wound up canceling because of that. This recent experience was pleasant. The power kept going on and off with my electric stove. The problem has been repaired. However, there was no place to describe the problem when I filed the claim online. I wound up clicking on extra buttons to make sure everything that could possibly be the problem was addressed.

AHS is very affordable and I love them. I had three claims with them. One was for the dishwasher where the tech put in a part, but it still didn't work. So, they replaced it. Then, the lint filter of the dryer was really clogged up, and the washer had an issue as well. The tech contacted me back when he had the part for that, then he put it in and got the repair done. He was very friendly and he got everything done that he said he would do.

My husband wants to switch warranties because every time we have an issue, they can't fix it. He's not very happy.

I've had some endless problems on my heat pump and AHS was able to send out people and cover the repair costs for that. They replaced my compressor in my heat pump but there is a weird noise that comes from it. We've had three different contractors out and none of them could repair it. They said it can't be repaired because it's an aftermarket product, so that was disappointing. Other than that, AHS has been responsive and I've not had problems with contractors not being paid.

Things are going well with AHS. I've had to utilize them one time so far since becoming a new customer and the service provider was exceptional. I had a bar sink that was stopping up. The techs snaked it out.

My door spring was broken. Their timeline more than exceeded my expectations. I recommend the door guy. But I'm currently waiting for something dealing with the dryer.

AHS is getting a little bit better but they used to be really good. I have two properties with American Home Shield and in the Detroit area, they say there's nobody in my zip code. Also, they can't even tell me the ratings of the people who come out. I get whoever they tell me. I had an issue with my boiler last year and they sent out these notices that say I can get it tuned up and checked but they told me I can't get mine checked because it's a boiler. But when the person came out to fix the thermostat, the tech said they can do those with American Home Shield. The people I talked to were very nice about it but it's communication. But the company has changed a bit.

We weren't getting heat in our sunroom so I filed a claim to American Home Shield. They always have promptly set me up with a service provider. Chris, the mechanic, came out. He took a look at it and figured out that everything was working fine in terms of the hardware and the equipment. It was just a faulty thermostat. We swapped that out and got a new one on. It works now. The same mechanic has been out to my house the third time and he's been awesome every time. He’s super helpful. Even when he's not there, he shoots me a text and answers some pretty basic stuff. I couldn't be happier with Koning Mechanical and Chris in general. He goes beyond just fixing what's wrong. He’s also given me little tips and tricks.

On Thursday, the 3rd, I scheduled the maintenance heating repair with American Home Shield. It was vendored out to Comfort Zone in North Florida. The night before they were supposed to come out, the unit was completely leaking. So, I called American Home Shield and I said, “Oh, my gosh. I have to cancel the heating maintenance and file a claim. There's a bunch of water coming out into the ceiling underneath. I don't know what to do.” They said okay and at that point, it wasn't leaking through the ceiling. It was just in the vent underneath, but the vent was capturing all the water.

American Home Shield has been working good. The contractor fixed the leak from the chimney. And the last time it rained, it was still leaking there. There was a cap on the chimney that fell off. So, I reached out to the tech. He said to go ahead and work on the same claim and I should be able to get a cap for it. He thought that was what was causing it, too. He was very nice. We also had the free locksmith service to change the locks over. It also went good.

Our icemaker went, and the repair company fixed it right away. They were very fast and knew exactly what they were doing. I'd tell people, “They couldn't beat American Home Shield.”

We had a few issues going with the plumber. I have a pipe missing from my wall and it's been over two months. He disconnected the pipe from my sink to the wall and he's never come back. He makes appointments but doesn't show up, and he closed the claim with AHS. He's horrible. The service with AHS has been good up until this plumber from GBG Mechanical. We've called American Home Shield over four times that he's not coming out and we have spoken with so many different people about getting this resolved. I have also tried reaching out to the tech so many times to get the work done but it's not getting anywhere.

I bought American Home Shield to protect my my house like AHS advertising but instead they destruction my house. I paid $75.00 for toilet clogged. The technician came over unclogged it. Next day I keep saw water coming around toilet. I called them back and we found there was broken hole on the back. The technician said he didn't broken it and America home shield said it not normal installation of the toilet leaking so they won't repaired. I think the first time when the technician came out he used excessive force to unclog the toilet make it broken. What I ended up with paying $75.00 for destructive my toilet. Left me with no choice is that called "home protection or home destruction"

Clarence at American Home Shield, he was horrible. He was the last one I spoke with at AHS. He told me because of all the problems he was going to refund me the service charge. I told him that would be great. I had been asking for them to cancel my policy since October, almost 2 weeks ago. Once he finally agreed to cancel the policy he was no longer going to refund my $75 but had the nerve to tell me they were going to charge me even more. This is the second time for BAD service. Here is why: You wrote a review for Infinity Heating & Air 6 days ago. 1.0 star rating. 11/2/2022.

The response when requesting for service with American Home Shield is not as quick as it should be. We had a problem with the AC and the fan had to be replaced. It took close to a month to do that. And then, two years ago, a small $25 capacitor had to be replaced on the AC and that left me with a very sour taste in my mouth with AHS. I had to buy an AC just to operate because they took three weeks. But we've always liked them. We've had AHS all these years and I value the way everything's been done. Recently, our plumbing was worked on. The drain separated and started leaking, and the one who took care of it was very good and professional.

Our experience has been good. A toilet flush was not working properly and they took care of it.

I had a couple of instances where my kitchen range quit working and my oven quit working, and American Home Shield replaced the whole unit. Just a few weeks ago, I had a problem with my air conditioner. It just needed a simple repair, but it was taken care of. I was very happy with the technicians.

I would recommend American Home Shield, but I'm paying a lot of money for the service, and there's a fee that I had to pay out of pocket to get the people to come out. Even after that, there were additional fees that were associated with it. If I do an assessment, I could argue that it would be cheaper for me just to pay out of pocket for the repairs and not have the service.

So far, so good, except the response time from the technicians is very slow. It took two months for Sears to come out. I can understand there are supply chain issues existing all over America, but still, they didn't schedule my appointment quick enough. They took their sweet time. The answer was they were fully booked. That reflects on American Home Shield. The food in the refrigerator was spoiled because of the delay in the technician coming out and looking at the refrigerator. Otherwise, the repair was carried out fine. I had to pay out of pocket $100 and the rest was covered by American Home Shield.

My realtor said it was a good idea to look into. And I'm glad I did because I was able to file a couple of claims and they worked out for me. Every time I call American Home Shield, they send someone out here and I get my service. Recently, my refrigerator was leaking and I didn't know what was going on with it. I know it was ice in the bottom of it, but I couldn't thaw it because I couldn't get to the ice that was underneath the refrigerator. I have one of those chrome refrigerators. Two doors open from the top, and it's a freezer at the bottom. I woke up one morning with a puddle of water and it was ice in the bottom of the freezer and I didn't know what was going on. I knew it needed defrosting, but I couldn't get to the ice. I didn't want to mess up anything, maybe punch a hole into anything.

We had three issues recently, and the plumber came out and fixed them quickly. He was good and professional, and the process was easy. I've had American Home Shield on all of my properties for the last 20 years. If something breaks, I don't have to look all over town to try to find somebody to fix it. I just call them and they have all the people that would be good at fixing whatever problem I have.

I feel wonderful about American Home Shield. I had a problem with my faucet and sink. Their contractor was able to fix it after two times. I like not having to be worried about something breaking down. The only thing is I have to pay another amount for the contractor to come out.

We've used American Home Shield two or three times. We've had good luck with them. Everything that needed to be accomplished was accomplished quickly. The people that they hired did their job, and anything that needed to be used was proper and in order. We just had a water heater put in and the person that did it was knowledgeable and thoughtful. The Plumbx guy told us upfront that there was $200 in city fees that needed to be paid. We took his word for it and paid it.

Our water heater wasn't heating the water, and it was easy to submit the claim online. The repair people who came were very good. They seemed knowledgeable and were efficient and reminded me that anytime I had any issues, to ask for their company again so that they knew what was going on. American Home Shield is a good company as well. I had a quick service, and I'm really happy with them.

American Home Shield's service is outstanding. The air conditioning and heater went out. The claims process started off kind of only good. The chat didn't work out too well, but the young lady that I dealt with helped me fix everything. So, it's all great. The technician was outstanding.

After having to call four separate times, somebody put my claim in somebody's else name who lives two hours away. The person who was trying to do the repair couldn't do it because somebody wasn't doing the order right. It was a two-week, drawn-out process to get that in. In the end, it worked out 'cause the last guy I spoke to just closed out the whole thing and started a new claim. Then the tech was able to repair my heat.

The dishwasher was having a problem. We had it repaired. It worked fine. American Home Shield makes life easy and saves money.

My light in the living room by the closet was not working, and then I had a couple of outlets that had went inside the wall. The contractor was professional, timely, and excellent.

American Home Shield sent Service Pro Heating for a free inspection of the furnace. The guy showed up. He was very informative, kind of walked me through what he saw up there, and let me know everything was okay. He even went the extra mile. I had some questions about the furnace that I wasn't 100% sure about, and I hadn’t talked to a heating tech, and he even took the time to kind of answer some questions outside of the normal check-up kind of stuff. So, he is a very good technician. It seems like a solid service. I like Home Shield's little offers where you can get some free tune-ups and check-ups on things. They make it fairly easy to go on and request services as well as far as their website is concerned.

The last three times I've called American Home Shield for the claim that I filed, the work was not done. My dishwasher had standing water in it, and the technician came out. He repaired it, ordered the part, and put it in, but the water’s still standing to this day. When my dryer went out, the contractor came out and diagnosed the problem. The part didn't fix it, so American Home Shield said that they would get me an electrician out there. But no electrician has ever shown up. This was several weeks ago. So I'm not very happy with the American Home Shield.

I was having stoppage in my bathroom toilet. The techs came in four days because when I made a call, it was a weekend. The plumber was good.

So far, American Home Shield has been good. I was a little taken back today that my charge is 135 instead of 125. The deductible went up, and I was told it was for taxes, and that they need to collect taxes now. I didn't see any notice of that, so I was taken back today that I have more of a charge. It's not that I'm against it. I think there should have been some forewarning. Other than that, I like that I have somebody to call when something goes wrong, rather than looking for a hundred different numbers.

My main complaint with American Home Shield is they dropped the heating outfit that I liked. But the recent contractor was a great guy. He came out originally to do a furnace tune-up. A few days later, we had trouble with the emergency heat portion of our furnace. So, I had him come back out. I had to pay another $100 for that. But he couldn't find the problem. He's a great guy. But it's a weird problem. And the only thing he suggested was changing out the thermostat. So, I'm gonna order one.

My first claim was when they rekeyed the locks for me and the guy who came out was good. Recently, I had a plumbing issue and they sent two guys. The techs were on it and got the issue fixed. It would have cost more than 85 in parts so it was well worth it.

I did an online request for service for the dishwasher that wasn't working. A week and a half later, Cooper Appliances came and diagnosed the problem. They said that they had to order the parts which could take about a week. A week later, they showed up with the parts and fixed it. It would have been nice if they had the parts on the truck, but it wasn't critical. I'm very pleased with the service. I've recommended AHS to two people after my dishwasher incident.

I like American Home Shield's coverage on expensive repairs. I had a leak in my AC. Efficiency Experts came out. Everything went well. The AHS vendors are always great. Communication with American Home Shield is not always great though. Every time we call them, we get someone with English as their second language. So, sometimes it's frustrating.

When I submitted a claim to AHS, I just went to their website. The process was really easy too. I just logged in and issued a claim. Then someone called me within 30 minutes to schedule the appointment, and the guy was available the next day. The guy who came out for my dishwasher was really good. He looked at it and then it ended up just being a clogged drain. He got it all cleaned up. He was there for 30 minutes and had it fixed, and now, it works great again.

I called American Home Shield for my sink that was leaking. The Lindsay Company came out and everything was good. The guy was telling me everything he was doing. I love American Home Shield, so far. I like the way they work.

AHS has been a godsend for me. I recently lost my husband. So, when the stove went out, I had no clue what to do. I just knew it wasn't working. They came out and resolved it really quickly. Whereas, before, my husband probably could have done it himself. But having AHS really gives me security. With the bigger things, when I need maintenance, then I can call them and get it taken care of. Appliance Agent came out recently for my stove. It was awesome. I put the order in. They came the next day and fixed everything really quickly. I was very happy. The only complaint I have about American Home Shield is that their website could be a little more user-friendly, ‘cause I can never find anything on there. I have to call in to do things.

We just had that leak from the roof. We had the contractor out here before to replace the toilets. They're fine. But they couldn't do anything because it was a leaky roof. So, it ended up being a different contractor. Also, we found out that American Home Shield doesn't take care of the secondary damage. So, that was a bit disappointing. They didn't do anything, so we have tried to treat it ourselves. That's something that should be covered by AHS. I'll probably look to see if there's better coverage now.

I wasn't getting air. I called AHS to submit a claim and it wasn't difficult. It took a while for the part to get to us, to get the problem really resolved. But the tech did a good job. It seems to be functioning well now.