American Home Shield Reviews

American Home Shield is great. They always have a prompt response when I call, and they always get somebody out who’s gonna do the job. If they don't do the job, then they will call them and find out why. They don’t argue with the contractors. They just get somebody else to do the job. Another thing is that they're reasonable in rates. I don't mind paying that money because it helps me and they do a really good job. I hope others will join American Home Shield because it's fantastic. In fact, I would have been in it a long time ago if I had known they were that good, but I couldn’t believe it. Also, until I saw it on TV, I didn’t even know that there was something of this type.

Whirlpool came out for the microwave and the range when it was convenient for me to be available for them. The microwave parts had to be ordered. It was a little delayed but when the part came in, I was notified. The techs came in and fixed it right away. With the range, the part was outdated and they couldn’t repair it. American Home Shield offered a payout. The stove that I was planning on getting had a big difference than what they offered to pay out on. So, I have to wait and save up some money to get the one that I need to fit into that slot. The only drawback is, when you got an area that is already customized for a certain inch of a range, that should have been part of the deal. Other than that, everything was A+, excellent. The workers and everybody were very kind.

Normally, the process is easy. American Home Shield just takes care of the issue, whatever it may be. However, it was confusing this time. I got mixed emails. I didn't know what was going on for a week and a half. But we straightened it out. Sears came out for a microwave and they diagnosed the problem. But they didn't repair it because no parts were available. Too old. So, a replacement has been ordered, which is supposed to be delivered tomorrow.

American Home Shield saves me lot of problems. I called them for the AC unit. The repairman who came knew his stuff. He pulled out the casing and said he knew what the problem was. It was the conductor. He didn't even touch anything. He told me, "You use see that thing? If I push it in, it may pop out." Sure enough, he pushed it in and it popped out. He said, "That's what's wrong. I could change that and you'll be good." He went to his van, came back with one in a box, took out that one, put the other one, and it was out already. He told me, "Now turn it on, wait then turn it off." It worked.

The guy from All Desert came out and looked at the washing machine and he said that there was an issue. He said that he would reach out to American Home Shield to replace the parts. He said that it would take a couple of days and they would get back to me. No one ever got back to me, so I reached out to them. They told me that American Home Shield denied the request to buy the parts. When I talked to the guy who did it, he said that the guy said that it was just from excessive use or I put too many clothes in the washing machine. That was what he wrote in the report. So, because he wrote that, they denied the request for the parts. Now, I'm trying to get a second person to come out because he never told me anything about that and I've never jammed any kind of clothes into the washing machine. I was completely dissatisfied. I was about to switch insurance providers just for that reason.

My central AC unit wasn't blowing cool air. The techs couldn't figure what was blowing the fuses out. But it's repaired and so far, so good.

I have been with AHS for 15 years, but this last experience is the last straw. If the problem is easily fixable, no problem. I had very good service then. If it's not, be prepared to wait forever while they repeatedly try to fix it so they don't have to replace it. The first instance was my thermostat on the water heater. They sent people 3 times to tell me what might be wrong but never actually did anything. After my boyfriend googled it and found out it was the thermostat, they ordered the part and finally fixed it after an extended period.

I utilized the rekey service and that was a great experience. The tech was really friendly and very fast. The only thing I found slightly annoying is that AHS is a gift to me and our title company got things mixed up. As a result the payment got cancelled and I got a phone call every single day from Home Shield asking me for payment. It was very annoying. I had to contact my realtor a couple of times before she got the payment through. I eventually stopped getting calls regarding it.

The tech who came for our washer was very good. We worked it out that day.

The water heater had no hot water. The tech said he had to get some clarifications from the city. He took pictures and said he had to send them to make sure everything was up to code. Then he came back three days later and did the repairs. We also had a refrigerator and neither contractor wanted to fix it. The first tech said there were no lights in it. I looked and there were lights. He said he needed the part that he replaced after he came by the first time. He brought it back and the part shorted out. He looked around and asked some things but then he never called back.

I had a water heater that needed to be fixed. The owner of the company came, but he didn't fix it completely. He sent other employees to fix it. They had no idea what to do. Recently, Bear Plumbing came for the garbage disposal that was making noise. Right away, the plumber said it was something inside so it was not going to be covered. I had to pay for it. We've had to pay of pocket for a lot of the stuff including the water heater. There were some other stuff they said were not covered and we had to fix it ourselves. But with the garbage disposal, I was suspicious. The guy told me how much was the installation and without sending a claim to American Home Shield, he said it was not covered. Usually, other people come and ask. Sometimes, the companies are not honest. But most of the time, they fix the problem for my appliances or my heater or air conditioner.

My water heater was leaking. They got it replaced, which I thought was in a timely manner. I like that with American Home Shield, I don't have to worry about crazy expenses if something breaks in the home and they generally will take care of it in a timely manner. I've been pretty happy with them. They’ve done a few things for me and everything's worked out pretty well.

The ice maker wasn't making ice. When the techs changed the part, they had to come back out and reorder the part because they said that part was defective ‘cause it still was doing the same thing. The contractor let me know who was coming to my house and when they're coming. All of them were really professional and they knew what they were doing. But they had to reorder the part so we have to wait 'til the part comes back in.

The washer was fixed that day and the tech was very professional and nice.

When I switched over to American Home Shield, I've had nothing but positive experiences. If I have any broken appliances, I call them and they send somebody out to get them fixed. I've had to wait for the parts for my washer that was working on and off, but other than that, I've had no problems with American Home Shield as far as fixing it. It's the same appliance people that come out.

When I call American Home Shield, they find us a contractor, and we usually get service right away. Recently, a repairman came out to take a look at a dryer. It was squealing, but he couldn't find anything wrong with it. What I don't like about American Home Shield is when I call, I get a rep overseas that can barely speak English trying to get this whole thing set up. They don't understand. We had a company come out, and they replaced a well pump. A bunch of the fittings that they put in had corroded. American Home Shield was supposed to credit our account $100, but they didn't do that. I'm not calling and talking to them again if I'm gonna have to talk to some rep that's overseas. I had asked to talk to a supervisor but I was told, "Why do you need to talk to a supervisor?" I needed to talk to somebody to tell me what it was going to be. Finally, somebody called me back and said, "We could split it with you." I told them no. I had called them initially and they said they would take care of it but they never did.

I've had a good experience with American Home Shield. On the recent experience however, I got denied. They didn't cover the issue that I was having with the flickering lights.

I just moved into a new home and a rekey was offered as a service. I always rekey locks if I change homes. I submitted a claim to American Home Shield online through their website. We did three locks and made keys for all of them. I'm completely satisfied.

I had some heating problem and I requested service. The tech helped a lot. It was so fast. He did it really good. I like the service.

American Home Shield sent GJC for an electrical issue. With this issue that I was having, several of my outlets had gone out on the same row. So, I knew it was a problem from the same row. It wasn't just one appliance. The likelihood of all of them going out at the same time is next to none. We actually re-plugged some stuff into another outlet. So, it was the actual outlet that had gone out. It was a matter of the tech fixing the wire and the whole thing was fixed. It was resolved. He was very nice, very professional, very thorough in trying to find out what the problem was, and was able to track the problem down quickly. I was very satisfied.

I forgot I even had American Home Shield and I had to get a new water heater and get my ice maker fixed. I just got it fixed but I remembered I had AHS and they said that I couldn't use it since I had used somebody else. AHS said that I had to call before I did anything. But I had a Fall checkup for the heating and air conditioning. I got an email reminding me about it so I had the guy come. He was here on time and did a good job. I'm very pleased.

I had a toilet leak. The contractor came the next day after I put in the request. They did great. The tech fixed what we thought the issue was the first day. He had to come back the second day to fix a different issue with the same toilet. It’s great now.

A company that came out for the washer broke something. Then there wasn't a part for it, so we had to get a new washer. It was a headache. We were without a washer for three weeks. But it was not American Home Shield's fault. It was when the people could get out here. We had to pay a lot more out of pocket for the AC unit than expected last year, but overall, we're happy with American Home Shield, and we would continue to use them.

My furnace was making a funny noise. The pilot light was not working. The contractor that came worked on it and I was satisfied with them.

Our garage door was loose and rattling and we couldn't program our remote control. I tried to submit a claim online, but I could not set up an account for some reason, so I had to do it on the phone. The technician who came fixed our garage that day. The technician was fine.

I called American Home Shield and entered my complaint about the refrigerator that wasn't cooling or freezing any longer. They got a person over to look at it. The person said it was unrepairable because the compressor and a fan motor were both burnt out. It would cost more to repair it than it would to replace it, so American Home Shield replaced it. No questions asked, no squabbles. They told me to pick out the refrigerator that I wanted. They gave me multiple choices, I picked out the one I wanted, and they delivered it within a week. The timeframe wasn't that horrible considering what's happened here in Florida. This was my first claim with American Home Shield, and they came through with flying colors. I was very satisfied.

American Home Shield is reliable service. The contractor came out and repaired the problem with the washer. The technicians were fine.

The coverage people have can't go wrong. I just moved here and there were things that were missing or broken. The hot and cold water wasn’t working, and then the dryer. I did the claim all at once over the phone, then the repair people came out and did a great job. They were very nice and courteous too.

So far, the service with American Home Shield has been okay. I did have an issue where I had something that wasn't covered. It was a pipe that had leaked under the house, but it was in my crawlspace. I thought that it was something they said that couldn't be covered and it was really strange. I'm not 100% satisfied, but I'm not 100% dissatisfied. Luckily, my husband is a general contractor, so I am a little bit more resourceful than others. I have plumbers. So, I have the fix for it myself. He could have fixed it himself, but the tool to fix it was $3,000. So, we did have to hire for it.

The service of AHS has been great. We've used them once already. One thing that was upsetting was that we have had different issues with different things with our appliances and we were unaware that we could put more than one issue on our one ticket. They were saying that we could put up to four things on there. But, it's not a big deal. Our microwave broke and now it's fixed. The tech that came out recently was very good with everything.

I went online to submit a claim with AHS for the toilets. The process was fairly easy. It was the drop-down menus. I got a text message that said that the company Mr. Rooter, would be reaching out to us and they did. I just couldn't hear my phone ringing that day. I had it on silent. I just got to turn it back on. But I reached back out to them the following Monday. The lady was really nice and took my details over the phone so that they could work on the claim. The tech provided great service. Explained everything, what he was doing and how he was going to repair it. He repaired everything to our satisfaction and cleaned up after himself. Didn't leave a mess behind.

The AC wasn't working. It took a long time for us to get to the tech. When he came out, the guy was really nice. He wasn’t here very long and he said he'd be back to fix it. He said there was a part they needed to order. But AHS said the claim was closed. I replied back, “How can the claim be closed when he said he'd be back with the part? He said I needed a temporary fix." But AHS has been okay.

I like American Home Shield quite a bit. So far, they've shown integrity. I was with a different company prior to them and the salesperson was very misleading on the phone. I haven't gotten that with American Home Shield. I had the plumbing worked on recently. There was an issue with the faucet in the bathtub and in our shower. They were corroded and the issue was creating a rainstorm in the basement when we showered. The plumber who came was wonderful.

The refrigerator has two doors on top that open sideways and a freezer on the bottom that pulls out. One of the internal drawers that pull out broke. I called American Home Shield and I had to pay the $100 deductible, and they put the order in. It was done efficiently. I've had issues twice and I've been pleased with the response time on how they do things. But I wasn't satisfied and it’s a personal thing, with the second time when I had some plumbing issue, that AHS didn't cover everything on it. Also, I'm not satisfied with them because it's outsourcing its phone service. But I don't have any issues and I’ll live with it for now. People should go for AHS. It's better to have it than not to have it and you got to call for more money than you probably would want to.

American Home Shield gets the job done. It was a fine experience with the dryer. It was making a noise when it was spinning and Quality Services came out. It turned out that somebody who used it left the lint screen off. So, it was an issue on our end.

Every time we've had an issue, American Home Shield has been pretty responsive. There was a situation during COVID that took longer than expected but we still ended up okay. Also, I'd rather pay a little bit a month to be covered. For $100, all my parts and labor are covered. I'm okay with that. Most recently, the outside AC unit wouldn't turn on and Beaches Air Conditioning came out. The only thing was I was told they’d call me in 24 hours to schedule service. That was 5pm on a Sunday but on Monday, 10:00 comes around and I hadn't heard anything. I called them and they said they could have somebody out from 1:00 to 5:00 or 1:00 to 4:00. If I hadn't called, was I going to be waiting a couple of extra days? But when the tech came out, he listened to it for a second and knew the issue right away. He replaced the capacitor and was in and out in 15 minutes.

I had American Home Shield send someone out to check the heating unit in preparation for the winter weather, and it went very well. I took care of everything online, so I wasn't interacting with an individual. The service people came in, got the job done and left. They were very professional.

It's very difficult to get a service. Hopefully, American Home Shield covers some of the stuff when it does happen. For example, we've had horrible experiences with the plumbers that they have chosen as part of their people to come out. A lot of times it's going from AHS to the person they assigned to come out for the service, and it has been very problematic. With one plumber, we requested a different one. We have a fan that goes crazy when it's turned on, and it makes a horrible loud noise. But when the tech was here, she couldn't record it because it's not all the time. She was very good and efficient. I liked her. But she wasn't able to do anything to it.

Prime Plumbing’s rep was supposed to have taken care of two faucets. He took care of one but water was not coming out of the faucet in the kitchen and he didn't take care of that one. American Home Shield sent someone out for my dishwasher too but it is still messed up. Now, they want me to pay them another $100 to have someone else come out for the same thing that they came out for before, and that's not fair. AHS is supposed to send somebody out to check a leak in my house but I haven't heard anything from them and I paid them $100. I’ve been waiting for about two weeks.

The dryer was cutting off early. The tech first came out and we thought it was the dryer vent. So, he helped clean up it up. Turned out it was a sensor issue. So, he had to order that part. That came in, and he came in and installed it. Now we're good. We've been using American Home Shield since June. We've had a couple of little things happen. Great experience all around. It's easy to use. Also, I find the site helpful. And the service has a quick turnaround. We've never had to wait more than 48 hours to get something fixed. It's all around reputable and we appreciate it. We plan to renew when the time comes.

We had issues with a dishwasher and a microwave. American Home Shield sent Jones Family. They took a look and there are some parts that were ordered. When it came in a week or so, they came in, and put those parts in but apparently, still, there are issues, even though new parts have been put in the appliances. I called American Home Shield and then got in touch with the vendor. They automatically request that and I got notified that they're going to come and take a look on Wednesday this week. I will definitely recommend American Home Shield to others. As a matter of fact, I have three plans on three of my properties. I'm satisfied in general. The only thing is, sometimes, I have seen vendors who are not professional and not as par.

Wiese Plumbing came out to do repairs on my mother's sink, the kitchen sink, and a commode in the basement bathroom, and to also fix a leak in the shower in the basement bathroom. They had to come back a couple of times but they were good. Wiese Plumbing is a very respectful plumbing company. On my house, I'm having a problem with a roof leak and I've had a company come out several times to repair the roof but it still leaks. I'm really worried because my living room ceiling is sagging and I have a very special design in my ceiling and it's getting close to be ruined because they're unable to fix the leak.

AHS denied two things. They denied our water heater. They said because of the installation of it, that it wasn't at code. Then, they denied the refrigerator that we have through Kenmore. It ended up being a factory defect. We could have easily gotten our warranty through Sears because they do multiple appliances that you can warranty. But I've been using American Home Shield for 20 years now. I was very shocked because this was no fault of ours.

I had an electrical issue which was a breaker. The electrician checked to make sure it wasn't something more than that. I have a second claim that I'm waiting on. The person that came out Friday looked at my plumbing but has never gotten back to me yet. They said they'd get back to me by Monday or Tuesday but it's now Thursday.

I like American Home Shield’s service, but I've had a couple of problems. It's difficult calling in. I had a problem with a plumber who allowed the water to just pour out of the broken faucet here, and I would get bounced back to the plumber. They would reopen the case, and then the plumber would close it. I finally got that plumber out of the picture but that took about two weeks. So, that was horrible. Also, I called in two days ago. My father has dementia. This is for his house. So, things have to be documented a little bit differently. We go through a conservatory, so I need to provide her with all the paperwork and stuff that the state commissioner would require. So, I requested paperwork on what type of HVAC heating unit was going to be installed.

I love AHS. It's been really good. They have a quick response. For my furnace claim, the tech that came out walked me through everything and explained it so then it made sense. I also had a claim for the HVAC. They sent Josh out. He was great and really explained everything thoroughly. He was so knowledgeable. It didn't take him long to address the issue.

My range was not working good and the tech came in and fixed it. It’s still missing parts so he came back yesterday and ordered some more parts. He said he’s gonna come back. When I applied with American Home Shield, the rep told me the monthly payment could be 125 but they downgraded to 79, which was what I could pay for monthly. And I agreed to that. I asked for service to come over and they told me to set up the work order through the phone or through the app, which I did. I was charged $125 when I did the work order and I asked what that was for because I've never been told that I will be charged every time a service person comes over. It was not talked about in the beginning. I talked about it and I was at a point that I was gonna leave AHS because that was how I left other people. Then, they returned our money back to my account. So far, AHS is good and everything is in the right direction.

The sink was clogged, and the repair person unclogged it. The repair person was excellent, personable, and explained everything. I highly recommend American Home Shield.

I've used AHS once recently and everything was great. The refrigerator wasn't cooling on top and the icemaker went out. The technician that came over was amazing.

We have three houses and one of them is a rental. I figured that American Home Shield would be the easiest way to get something done. There's the ability to get somebody out to fix something pretty quickly. In order for American Home Shield to maximize their profit, they often go to service people or vendors who are very new in the industry. I get that but sometimes, there's a time lag in getting something done.

So far, American Home Shield has been great. Everybody's been nice. It's nice that they can get folks out quickly to us. A lot of stuff is covered. I find this a lot smoother process versus if I go through another service on my own. Recently, I had a problem with my dryer. It kept running. I couldn't turn it off unless I opened the door. A contractor came out and looked at it. It needed a new control panel on the back. They thought that it was gonna take a little bit longer to get the part but it came in less than a week. They were able to come out eight days prior to when they thought the part was going to be delivered. They were very flexible with that.

My heater wasn't clicking on. At first, it didn't seem like it was diagnosed, or sometimes the contractor had to do some things to get to the root of the problem. So it took them a few times to figure it out. But it's working good now. American Home Shield fixed all of my stuff pretty timely. Anything that's gone out, I just submit a request and they provide a service provider that comes and fixes it.

My HVAC system wasn't working. I called in and the tech was pretty straightforward as far as what he was gonna do.

We have an issue with our vent above the stove. We had a technician come out. He determined that it wasn't working because there was no power to it. However, we connected an extension cord to another outlet and plugged it in. It worked, but it didn't open the vent. The tech neglected to tell American Home Shield that. At the same time, he was looking at the refrigerator. The refrigerator was here when we moved in. We didn't notice that there were things broken in the refrigerator. Inside the door frame, it's all cracked. It looks as if somebody tried to take it apart and fix it because there are pry marks that somebody tried to cover up with silicone. The seals around the freezer have a part that's actually missing and the shelves are broken.

I requested service for a pool. I did it online first, then I had to follow up on it several times. It took a while to get it handled, but they finally handled it and the tech was good.

We used American Home Shield four times in the last few months. I had a lot of plumbing stuff going on. I had to get a new water heater and a new garbage disposal. They're good. It's just that when they have to order a part, that's what takes time. The company that they use has to order the part. They’re supposed to come back out this week. But AHS did a good job.

I canceled my service with American Home Shield. There was no service at all. I had had a water leak one time, and they told me it was gonna take five days to get people out there. That was not acceptable because it was flooding my floor. With the air conditioner, when I called them out, the guy told me I needed a whole new system. They came back and said that they would approve something, but they wouldn't pay for any of it. I was paying them with a bunch of money every month but they didn't benefit me at all. When I cancelled, the girl gave me the hardest time. She kept saying we needed to go thru the retention department. She told me about what they could do for me which they didn't offer in the very beginning.

I've had a policy with American Home Shield for 19 years. I feel more at ease because, if something goes bad, I don't have to go out and literally try to find someone to get the work done, and then I have to wait weeks and weeks before they're able to get to it. With American Home Shield, I'm connected with one of the companies within 24 to 48 hours.

I like AHS a lot. We get good service from them. It really helps when we get into an emergency and we don't know what to do. We call AHS and they send young burly plumbers, smart electricians and plasterers. The timeframe is getting better all the time. We can call in an order, get a tracking number and eight hours later, we get a call stating what time the service people are coming. AHS has been making vast improvements this year and I don't know how any other outfit can keep up with them. They're really up there in the 95% confidence interval. The turnaround time is great and they have great service people. It's money worth spent.

I love American Home Shield. My heat wasn't working, and I had to call them. Somebody had to come out. I needed a new motor, and they had to order a motor. They brought it back and put it in. AHS is excellent. I did have kind of a bad experience last year when my refrigerator needed a part and the people hadn't called me back. I mean, it was just a big mess. They ended up giving me a brand-new refrigerator. I don't know how many months it took. But anyway, I finally ended up getting it. I was kind of disappointed at American Home Shield then.

I've been very happy with the techs and working with them has been very nice. The icemaker was fixed three weeks ago. But water started coming out of the refrigerator and I had to call the techs back. They couldn't get to me 'til this morning 'cause it was a holiday. When I talked to the rep, I told her about my hot water heater issue. I haven't heard back but we're gonna be setting up some stuff I'm sure.

The electrician that came out was amazing. He was on time and professional. However, when I had the heating system checkup, the company that came out had been a little off. Their communication was not the best. They were supposed to come out this Thursday. The lady called me three times today. But I was in a meeting. When I called her back, she said, “Yes. We’re just calling to confirm that we're coming Thursday at 8:00.” But I said, “No. When I scheduled you guys, I told you that you couldn't be here until 9:00.” Then she said they needed to reschedule. I told her, “What? What do you mean you need to reschedule? We agreed that you guys would not come until 9 o'clock. So, now why is it changing?” She said, “Well, maybe we can change you to another day.” I said, “No. You got to come when we scheduled for you to come ‘cause I don't wanna prolong it.” But other than that, I haven't had any problems.

The service of AHS is good so far. I have used them three times. There was no hot water in one of the bathrooms recently. Once I've filed that thing with American Home Shield, I got a number to call and I called Street Plumbing and they came over. They were very professional and courteous. They fixed the problem that day. I like that with American Home Shield, I have all the services, and I can book them if I need them and somebody will come. It's beneficial to have and it's value to the money.

So far, I've used American Home Shield three times. The oven on my stove went out and the whole stove ended up having to get replaced. They gave me some money to have the old stove removed, but they wouldn't pay the full amount that was being asked. So I had to pay a little bit there. Back in June, I put in a claim for my AC because it wasn't working. So, that's still ongoing. The contractors ended up replacing some parts. It still didn't work. They ended up putting a whole heat pump outside on the unit. Then they had gotten a coil through American Home Shield that was too big it wouldn't work. So, that's been the holdup ever since that happened. The contractors have found a new coil, but they're still going back and forth with American Home Shield to work out the details. I was on the phone with American Home Shield this morning. I had to call three times.

American Home Shield sent ApplianceFixits and they got me to take photos of the dishwasher. I was on a call with a guy, and he asked me a whole series of questions. He asked me to take photos of what was wrong and send them to him. Then, he took an hour to do a virtual inspection type of thing. He asked me the age of the appliance. He explained to me, for some reason, it will cost more to fix the appliance than it would to replace it because of its age and the condition it was in. We're in the process of purchasing now.

I had somebody come out to do a maintenance check on the heating systems. That was fine.

I did a claim for my washing machine, and it was easy. The techs were knowledgeable too. The first one was able to diagnose the issue and ordered the parts, then once the parts came, the second guy came and fixed the issue. I haven't had any issues with the washing machine. American Home Shield fixes everything when it breaks. It saves me money versus having to pay for the parts and the labor out of pocket. It's $100 versus how ever much these parts and labor cost.

We had a couple of spigots that were leaking, a leaky shower which the tech fixed. We also had a very slow draining tub and he cleaned out the drain that was clogged. We also had what we thought was a leaky shower but the tech explained why that was occurring and that was not a problem. He was great. We've had multiple issues and in a couple of weeks, we've had two different houses. All the issues have been addressed. We have always had someone come out within a reasonable amount of time.

I have a problem with my washer. I called in and submitted a claim with AHS and the rep told me that I would get a callback. The technician called back and they helped me out. The techs promised to come in today. So far, the customer service of AHS and their response have been outstanding.

The thermostat wasn't working. When the tech came, he looked at the air hanger, and he discovered that it was a fuse blown. It was a quick fix. He was here maybe 10 minutes at the most, and it was a done deal. Keeping American Home Shield is reasonable. You can just get online, put in the claim, pay the $100 deductible, and your service is within a day, maybe two at the most. So, it's reliable. The vendors have been pretty good and very knowledgeable in fixing the problems that we had and making sure that if there are any more problems, to let them know why they were here and to contact them later on.

We had a toilet that was running. The techs fixed it up. With AHS, I liked the assurance of a fixed price should something go wrong. But I'm gonna cancel it for one of my houses because we really don't use it and we've had a lot of issues with it for the house we have in Nashville. Other than that, I've had great service here in Richmond, Virginia.

I recently had a broken washer and the tech came and checked it out. He had to order a part and when it comes in, he'll be back to put it in. The only thing that was bad was it took him a while to come out.

My dryer went out. The rep I spoke with was good and the tech was excellent. He was able to take care of the issue. Since we're living in a rural area, AHS should make sure they have technicians on the stuff that you need done. We've had some claims where they weren't able to provide service.

The washer couldn't start and it would make a noise as if the motor was going and it would just stop. The tech told me what the problem could have been and they were able to fix it. He also gave me pointers as far as taking care of the washer.

My recent claim with AHS was for a furnace repair. The process was easy. I scheduled it and then I paid the small deductible. The techs came out and did it. It's been perfect since then.

When the techs came on out, they looked at the stove and the dishwasher. They saw that they couldn't get the replacement parts for the stovetop or for the dishwasher. So they put in a request for replacements and the replacements were delivered to the house by J.B. Hunt. When they looked at it, they didn't have the proper fittings or anything to switch out the the stovetop and the dishwasher. So the other appliance repair companies were called to do the installs. They got the new stovetop installed and hauled off the old. They did the same with the dishwasher and they did an excellent job. They were very professional and efficient. And they got the job done rather quickly. I would tell my friends to apply with AHS. They have a very good coverage, they're very professional, and they do good.

The tech from Hein Sight Construction was great both times. The first time he came out, he did a thorough assessment. I also pointed out a problem that he wasn't aware of. He said he would see if the parts were under coverage and try to order them. He got all the parts ordered and texted me when they were ready. Then they set up an appointment. He came back out, still professional, did the work and cleaned up after himself. He was perfect. He put his little booties on over his boots.

The garage door just stopped working. American Home Shield sent Flash. They were very good and professional. AHS has been good, too.

I'm exceptionally disappointed in American Home Shield. Without any kind of written notification at all, they increased my premiums by 30% without giving me any additional service. I had to call and jump through several hoops in order to get payment corrected, which wasn't a big deal, but if you search on the internet, you'll find that they're doing that to everyone. That's exceptionally unfortunate. My sister has an older house, and I have before recommended that she get it. Her price went up 30% with no notification as well.

One day, we noticed we weren't getting any hot water. We tried fixing it ourselves, but we didn't know what we were doing. We just tried to google it. So we called somebody. It's very easy to submit a claim. After going in to American Home Shield, I just put in what the issue is. They call and text us for reminders, and whenever the person was coming out, they just text or call if they were on their way. Not having hot water was stressful, but the whole process of calling somebody was not stressful at all. It took two days for someone to come, but it was based off of the service provider's availability and mine for some of them. I'm a person who likes to have insurance for everything because you never know what may happen. I've had American Home Shield for four months, and I'm worry-free. Definitely sign up.

I like the fact that they will call somebody and I don't have to look around to try and find someone when something breaks. Also, they cover almost everything that I need covered. Sometimes, some of the vendors that American Home Shield picks are not our first choice. Sometimes, their vendors are not as professional as what I would like. But Ed Roberts would always be our first choice for a plumber. We were really, really pleased with them. Our water heater was leaking and nonfunctioning. We decided to upgrade and went with a tankless water heater. So it took them a day to get them. It's working wonderfully.

A tech had to come back a couple of times but that's typical with Home Shield. They use smaller companies that don't really fix the problem. They just keep patching things up. That would be my only complaint. If we can actually fix the problem instead of patching it up every single time, that would stop having to reopen the claims to get service multiple times.

My doorbell was stuck in the on position and the contractor came over. I told the tech that the wires smelt like it was burning. I thought they were going to replace the wire but all they did was rewire the doorbell and left. Then, it got stuck in the same thing again. I didn't bother to call again. I spent a $100 and it didn't get fixed correctly. There was a piece of wire that was cut and I had to have somebody else come fix it.

I love American Home Shield. In a very small amount of time, the repairman took care of the problem for the heater that would never stay on. It's worked good ever since. I've also had problems with the oven. American Home Shield couldn't get parts for it. They tried and tried but couldn't fix it. Finally, they replaced the whole thing and got me a brand new stove.

A lot of the vendors American Home Shield has are not near me. They’re not local, but that's the only thing. The icemaker had worn out recently. Lowe's Appliance Repair sent a repairman who did a good job. He was from Panama City but it's better to have someone in Pensacola, which is near me. I've had some issues with heating that a contractor couldn't fix, but that was way back.

The guys have been out here about eight times for the furnace. It looks like we're supposed to get a new furnace, and we're hoping it's not going to be the same brand because I don't want the same problem. The tech came back to take measurements. But it has been dragging out for too long with the heat. We also had a claim for the toilet but the 30-day window passed and I had to pay for it again. When the tech came, he got a couple more parts and put that in on the toilet. It was fine. The faucet is working well. American Home Shield is gonna pay for itself, and I can't afford to not have it, seeing as it looks like everything's starting to break. The technicians that came out here have all been wonderful.

I had claim for my washer and dryer and the contractor did a wonderful job. The tech, Joshua, was very knowledgeable and professional. He was also very quick in what he had to do, meaning he was really good at time management and I appreciate the value of having a seasoned help in his career field, which happened to be repairs. After that, I filed a claim for my refrigerator and now, I'm waiting on a part to come for that. I've had a couple of different warranties and American Home Shield, by far, is better than all of the other ones. The fact that they're honoring what they're saying that they're giving to me, the consumer, makes a big difference for me. And I was grateful that they went on and approved to have the works I needed done. In living in today's world, dealing with people that have some integrity means a lot.

I've used American Home Shield for years now, back in Illinois when I used to live there in my house. I called in work through them, and all the contractors are nice. I can ask them questions and they'll help me out. Especially if it comes to maintenance items, they can help walk me through, "Generally, this is what you want to do or look out for." And if I have bigger maintenance issues, they will talk me through and give me as much detail as possible. I'm bad hearing language, even English sometimes, but even more so when it comes to accents. So, the fact that AHS outsources their customer service can get very difficult to work through them. And they leave their outsource, so they don't even work for the company. They're contracted to just run through.

When I signed in for the membership, I got the maximum coverage and extra. With my plumbing issue, when the person came, he walked around the house, and I expected him to find the issue without going to the main pipe. He said the insurance will not get it covered. In five minutes, I received a notification that American Home Shield already received the diagnostic. The gentleman hardly spent any time looking for the problem, and in five minutes, I already had the diagnostic? We were waiting for a long time for the contractor to come in because they don't come in the same day or the next day. That was three days that we waited with that issue. And he came in and didn't do anything, but just said that it would cost us $400 out of pocket.

My husband can't hear well, and the gentleman that came out kind of had a thick accent. So there was a little bit of an issue with communication, but we got it all figured out. With American Home Shield, it's nice to have the peace of mind that if something major goes wrong that you can get it taken care of and not cost you an arm and a leg. We've had them for many years and we're happy with it. Anytime we call them for various things, it was taken care of pretty easily without too much problem.

American Home Shield has been wonderful over the years. They are prompt with their service and easy to deal with. Recently, Douglas Mechanical came out, diagnosed the problem and filed the issue with American Home Shield. However, this is the longest time we've had with American Home Shield not taking care of the issue. We called them on the 6th of November and today is the 17th. Thankfully, we had a cold spell. But the first five days, it was still up in the 90s. I thought I was gonna die. But Douglas Mechanical has done all they could do. The unit itself is under manufacturer warranty. American Home Shield is supposed to get with the manufacturer and order the unit.

The heater was not working. I went online and submitted the claim. There was a loose connection. The heater is fine now.

The coverage is great. I have the Shield complete, which has the modifications on there. That helped with my furnace. I had the HVAC tune-up done and they found that I had a cracked heat exchanger in my furnace. I had my furnace replaced. Also, the technicians I've worked with have been great. I had plumbing recently done and the tech was very courteous and quick.

The recent tech was in and out. But I previously tried to get my hot water fixed, but the tech didn’t fix it.

I called American Home Shield one day and J&J Mechanical was here the next. They couldn't fix it on that day and they had to order a part. But it didn't take long. When the part came in, they called and came back and fixed it, and it was alright. Every time I've called AHS, it's been a good experience.

In the last two instances I used AHS, the technicians were good. One was a plumbing issue and the other one was an appliance issue. However, AHS could improve, especially off hours, the ability to speak to a representative from American Home Shield that has the authority to make certain things happen. I was calling to schedule the service and the individual I spoke to was like a robot, “I'm sorry, sir. We can't do this. We can only do that. We can only do this.” This was also the third time I had been dealing with the same issue. I would expect someone to be able to say, “Okay, we'll waive the trade service fee.”

Our main sewer line backed up into our basement. American Home Shield sent out Plumber Dave and Sons. They're great. It was about the third time they'd been to our house. I was glad that we got them again. I'm very grateful for all the experiences with AHS because I've been able to save a lot of money and have a lot of peace of mind if something does go wrong.

I pay on my American Home Shield a monthly thing instead of a solid amount. So, I don't feel that expense so much. Contractors have come out a few years ago to do little repairs for things that we had. They came and fixed a ceiling fan. And we had an electrical problem with something else, and they came out and fixed that. They also came out and fixed the garage door. Everything was taken care of right away.

Ideal Services did not fix the problem when they came out, and they had to do the light switches in the hallway. The lights wouldn't turn on. But Renegade Electric was wonderful and the tech found the problem. He had all his paraphernalia with him so that he could check everything, and he had to go out and purchase another part that we needed. I would definitely use Renegade again. I would even call them without the American Home Shield. American Home Shield was good up until this last claim. I had to repay another $100. So I'm very disappointed with American Home Shield and I'll be looking around.

I had the chance to schedule one service and that was done very fast and with great courtesy. I am very happy about that. The service turned out to be a little bit confusing for me since I am a first-time customer. I talked to the technician who came, and then he told me I had to pay out of pocket for the work. I didn't know I was supposed to call American Home Shield to act on my behalf to arrange for the repairs and for the payments. So I paid out of my pocket, which I would end up anyway paying out of my pocket. But I called the American Home Shield and then talked to the representative. She explained very kindly to me what am I supposed to do next time I schedule a service. I am in the know right now. So far, so good.

The process with AHS is very easy. You put your request online and you hear something the same day about it being assigned to a company. You can get the phone number and follow up directly with that company or wait for the company to contact you. The technician who came for a heating issue was great. He was able to get it done the same day and it wasn't even a 20-minute fix.

The previous owners had just finished remodeling a bathroom and they had the hot water and the cold water switched on the valve, so it was constantly putting the wrong water out, which was a problem. Then, they put in a new instant hot water heater but the gas line that they put in was not large enough to support the water heater. So, it takes a long time for the water to get hot. The repair guys were great though they were not able to fix either one of them because they were not covered under the warranty. So, I called American Home Shield and asked them and they said it was the discretion of the plumber and the company. When I called the plumbing company, they said it was up to AHS. It was a mess.

American Home Shield has been a little bit better than when we had it three years ago. But the customer service is still bad. It’s very hard to understand them or them understanding you. I speak clear English but it's always one of those kinds of issues. It's very frustrating. We put in three different claims since we had AHS and two of them were great. The third one was not and that was the locksmith. They only have one locksmith that stays about an hour away and they did not have any flexibility in their schedule at all. It was either you do it this day at this time or you don't get it done. We had to cancel because they didn't even give us A selection or B selection. They gave us middle of the week, early in the morning, or don't get it done at all.

I like their service and that I can immediately go online and request whatever service I need. But it's a bit difficult every time I speak with a service rep. I had a service request and a vendor responded. However, on the day of the service, the vendor wanted to reverify the address. I was driving and tried to do the responsible thing of talk text, and talk text came out incorrectly. When I realized the wrong address was communicated, the vendor cancelled the appointment, and saying, “Okay. You gotta call American Home Shield.”

The guy who came for the refrigerator was very nice. He did something that appeared to fix the problem but it didn’t. He unclogged one drain but there was a second drain that was still clogged. One seemed like an obvious fix but he had to do some digging on the other one. He was good. He said that if it doesn’t drain again, we should call him and he’ll come back. So, I have no complaints. Even though it was a callback, I'm very satisfied with the service. I'm very happy with American Home Shield.

ZTG Appliance Repair came out to look at three things. They looked at my clothes dryer because it was making a squeaky wheel kind of sound. They replaced the belt in there. That was fixed. For the exhaust hood over the stovetop, the fan stopped turning on, so it wasn't venting the exhaust out of the kitchen anymore. They said that they couldn't get the parts for it because it was too old. That was replaced by American Home Shield which is great. The third thing they came out to look at was the oven. The oven door had always been loose. It wouldn't close all the way. Then it stopped getting warm altogether. The igniter went out. While they were here, I figured they might as well fix the door. They fixed the spring load action in the doors and also replaced the igniter. The repairman communicated to me the things that he knew. He even gave me some other little pointers.

If you own a home and you don't have American Home Shield, you're an idiot. It’s a very good investment. It's probably gonna go up, inflation and all that. You have to pay a service fee. But the ease of mind that it provides is second to none. My wife could call me now and say, “Hey, something just broke.” And I’d go online and be, “Is it covered?” "Yeah, it's covered.” And AHS will have someone out there the next few days, if not the next day. I like AHS because not only is it a warranty service, but they handle all the footwork. I would say, “Hey, this broke.” And they would have the contractor out there. They would come out and they know what to do, opposed to me doing all the footwork. It's a stress reliever. I told my brother-in-law he needs to get it. He said it's a sham. I said it's not. Will there be years that go past and nothing will happen? Cool. That's awesome. But in the end, if something does happen, you don't wanna freak out.

A tech came and fixed my plumbing problem quickly. Everything was great. It's nice to have peace of mind with my home warranty. My only issue was when the people at American Home Shield said it was going to take four days. I'm like, “I have an emergency. I can't wait four days.” The next person I called said, "No, they were wrong. We can do something on an emergency basis.” American Home Shield needs to get everybody on the same page about that kind of stuff because they were really giving me a hard time about this. When you have a plumbing problem, you have a plumbing problem.

American Home Shield answers their phones a lot quicker than our old company, which we'd have to wait an hour and a half sometimes on hold just to talk to anybody and would get everything wrong. We got a dishwasher that went out on another one of our places and we contacted AHS, and they contacted an appliance repair company. We're supposed to get a phone call back. I hope that goes well because I tried to contact the company myself. They gave me the number also and their voicemail was full. But with the first experience with AHS, everything went okay. They sent out the person for the garbage disposal. The techs came and had to order the parts, and they came back and put it in.

The technicians from Appliance Repair Experts who came out for my refrigerator were great. There were two problems - one was the line was leaking in the back and the second one was the icemaker stopped. They took care of both of those.

I had a tune-up done on the heater and they saw carbon monoxide. It was dangerous to use it. Home Shield found someone out to check behind the people that I had and they said the same thing. It took a few days for them to decide that they were going to replace it. But they agreed to give me a new one and I had it in about a week. Also, the tech that was sent out was nice. There were some things I asked him and he double-checked and went over everything.

The technician said it was a slab leak in my bathroom. And it was because it was warm and there was water seeping out from it. That was when I called American Home Shield. They referred me to CM Plumbing. But CM Plumbing told me that kind of job would cost me 3,200. And when they submitted the claim to AHS, they only covered for 1,000. So, I ended up paying 2,200. But everything that the technician did was great. He was very polite to my parents. He was very easy to talk to, and professional. And he did an extra thing. He fixed some leak in my kitchen faucet. I am satisfied.

A plumber came out for the toilet. He was very good. He fixed it that day, same time.

American Home Shield's response time is pretty good. So far, the technicians that have been sent out perform to my satisfaction. When I call in for a work order, the technician calls me within 48 hours, except on Fridays. I understand it's the weekend but as long as it's not an emergency. They respond pretty quickly. The water lines in my refrigerator were leaking. The plumber came out and fixed that, but he had to cut out part of my drywall. The drywall person that AHS sent out did a great job. It took him 45 minutes and I was satisfied.

I had an issue with lighting and the gentleman came out and fixed it. He was very nice and explained to me what was going on, which was really simple. Other than that, the first claim that I had with American Home Shield took quite some time to get someone out and that was very bothersome to me. But after that one claim, I've had no issues with the other two that I've done.

I've had several claims, and they were very easy to submit. American Home Shield has my credit card on file, and they deduct the $75. We bought an older house, and a couple of the toilets, like our last one, we said that the toilet was leaking, and the other one, that it was running constantly. We also had a leak in the seat. They came out for all three issues for one charge of $75, and they were minor things. One of the two toilets that I had worked on, the top wasn't put on properly. The guy said, sometimes, it happens. It gets cranked. I request the same company when it comes to certain things because they're perfect.

American Home Shield has been very good to me. I like the fact that they will come out. Since I've had the experience here in Huntsville, they come out and do what they are supposed to do to get the service taken care of. The last company that came out was Air Dominance. It was for my stove and the technician was very good. The only thing that would really help is some of the services is multiple and I don't know if they should have separate charges. If somebody's coming to turn the stove on and my fireplace is not working, they should be able to do both of those in one.

I have a new home and the tune-up for the AC for change of seasons triggered me to get American Home Shield, which hasn't happened yet. So, I'm not happy with that. They canceled the service ticket without letting me know. They said there's nobody that services tune-ups right now in my area and that they tried to get ahold of me but they weren't successful. I told them that every time I tried to call back, nobody would answer.

The icemaker wouldn’t make ice, so the repairman had to put a new part. Everything is working fine now. However, American Home Shield is not always right. One time, the air conditioner kept going out. They sent the same person out four times, but he was not doing anything to fix it. Finally, they sent somebody else out who fixed the problem. Sometimes you call and get somebody who doesn't speak good English. You can't understand what they’re saying. American Home Shield could do better on these things.

I have a claim in but it's gonna be the end of the month before the techs get to me. But that's not American Home Shield's fault. It's the fault of those who are supposed to be doing the work. Most of the contractors have been great but the one they're waiting on now, Sears, is not so great. Other than that, their other contractor Tate Appliance had to fix my dryer and they did a great job. I wish they sent Tate back.

My washing machine was not agitating. The tech put it on test and he had to reset the computer. AHS was good and service was fast. We called and the techs were out the next day.

I had a small repair on the refrigerator, and I was satisfied with it. I just made one phone call and it was resolved. It was very good experience with the tech. Everything is good now.

We've been very satisfied with American Home Shield. We've never had any hard times like long waits whenever we call to have anything taken care of. We've had to call them several times and they've been prompt with solutions. Everything's worked out really great, and I would recommend it to all friends and family. Our family also has American Home Shield.

I've been an American Home Shield customer for two and a half years, and I have no complaints with the level of service that they provide. Any time I have questions, they’re available at the time that I call. Especially in the evening, when that's the time that I'm able to call due to work schedules. They're prompt. Any of the technicians that they offer for the services that I might need fixed, they're all amazing. The only thing is they were offering a service previously, which was the dryer duct. I've tried to schedule several times. However, there were no technicians in my area so they had to cancel. That would be my new complaint that I would have. Other than that, AHS' customer service and the technicians they send out are amazing. They call before to schedule an appointment. They sent me a text letting me know that the technician was on the way. All of those things are great in my book because it helps me prepare.

I like that AHS is dependable and reliable. For our recent claim, the techs came out, they did HVAC and plumbing, and those were taken care of. The furnace wouldn't turn on to heat up the house. For the plumbing, water was coming back into the house into the pipe. It had a drainage problem. They were nice and explained everything. Everything went well.

They respond when I call for service. When I contacted them for the first service that I needed, they responded immediately and a contractor was assigned immediately. But I don't know if the pandemic caused me not to get rapid service. I've been waiting for a contractor to call me for the AC tune-up, and it's a week now and no one has been assigned. I'm not too happy with that. Previously, techs came for the dishwasher and the stove but I've been told the parts for those have been ordered and they're waiting.

American Home Shield is quick and efficient. You file a claim and the next minute they've put you in contact with whoever it is that they're gonna have come out. I had 2 separate claims for the washing machine that wasn't filling all the way and the drain that was clogged. On the first claim, they had to order a part. It came in. The repairman replaced quite a few things to fix the washing machine. Then we had done laundry the next day. I filed a new claim because it wasn't draining. The repairman came out and the part was in the truck. The drain pump went. I only paid the 125. If I didn't have American Home Shield, I would have had to pay way more than that to get the washing machine fixed.

A contractor checked my furnace previously and the techs were saying that I needed to get a new furnace because mine was 26 years old and it has the potential of leaking because there was some rust in certain areas. So, American Home Shield had Premier Heating double check and they did not agree with the first contractor. So, I didn't have anything done. With AHS, I can get stuff done when I have an emergency. I have somebody I can call and they will put me in the right direction to get someone to take care of the problem.

The heat element on my dryer went out and the tech repaired it. The part had to be ordered and then he came back and put it back on. The tech was very good so I would recommend him again. He was thorough. I got the emails with regards to when the parts were ordered, which was another thing I liked about American Home Shield as well as tracking the part, which the rep told me would probably be about seven days. But it may have been longer because it was Veterans Day. I try to get American Home Shield to send out the same people that does my maintenance because they're under contract with Myers anyway. They're one of the service providers and they seem to do good with my stuff.

Everything went well with Advanced Heating & Air. He said the problem was something in the thermostat settings. The claim with American Home Shield is done.

I had a claim for the water pressure valve and the person that AHS sent over decided to write up that it was a modification so AHS didn't accept that. But there was no modification. It was a valve that was leaking. I walked over to Home Depot, bought the valve, and put it in myself. The leak was fixed. I don't know what kind of modification the rep was talking about. Other than that, AHS is doing all right. The last claim we had, my wife called for the dryer and it’s working now.

The toilet was running and leaking water. The tech did great but he was jittery. He needed to listen instead of thinking of the next job. He had to come back because it wasn't completely fixed. Other than that, he was very pleasant. He checked the cleanout to make sure it wasn't backed up. I've had American Home Shield for over 25 years but I'm gonna start looking for a competitor because the price has gotten outrageous. When I first started, I was paying $29 a month and now I pay 78.99 a month. It's the peace of mind that I'm paying for but that's a lot of money that AHS is getting for every person they have. A lot of those people could be like me in that they don't use the service. Back in the day, the customer was always right and there was more customer service. But I'm happy with American Home Shield.

I had a sewer problem, and American Home Shield sent somebody right away. Two came out and they were professional. The problem reoccurred the next day, and the guy sent somebody else, and it cleared up. I had my washing machine done before that, and that was excellent because the machine was only six years old and the technician said it wasn't any good. So, they replaced it. American Home Shield pays for itself, so far, and I've been pleased.

The service has been good. The only thing I had an issue with was, we had a plumber come to the house, and he checked out the plumbing because I had a faucet that broke. The reason we have insurance is if something breaks, American Home Shield will cover it. If something breaks with a long term abuse, they won't cover it. But I don't see how that could have been long term abuse, as they went to use the faucet and broke it. AHS didn't cover it.

We just replaced the entire HVAC system. And American Home Shield helped us fix our fridge. We had the ice on the outside of the door and it was jamming up. So, the tech came and fixed that. But t jammed up again a week later. I opened it up and I noticed what the problem was. The piece that feeds the water into the ice was actually coming out. So, it was freezing the entire unit. He came back out and fixed that and everything's been good since. We still had to pay another fee for them to come back out for their fridge, which should not have been. And it's expensive. I upgraded the washer, I still spent 600 bucks on it. My said we should stop it. But as soon as we do, we would have to replace everything.

My furnace wasn't running. I stuck my claim through the website and AHS told me Schmitz was coming. The tech came as soon as he could and did a great job. I needed a computer board and he had everything with him. I can't afford extra fixes that are a surprise so paying 100 bucks and not having to look and wait for someone says a lot.

The pricing of AHS is great. Their consistency and customer service, too. Everything was smooth and good with our recent claim experience. The technician was on time and the communication was good. He was able to do the rekey in a timely manner.

We moved into an older house this summer. Now that we've been in it for a while, we found that there were issues with the refrigerator leaking and with one of our toilets leaking. We also did the heating check-up for the winter and they discovered that we needed a new capacitor on our heater. Our experience with AHS went great. The plumber was really difficult to deal with, but I don't think that was American Home Shield’s fault. Everything's fixed now. For the heater, that's something that would have cost $1,200 to $1,500, and it just cost me the service fee, which was $175.

The thing that turns on the light came off. The tech fixed it. He just put the thing back and then put another one in. American Home Shield is a good coverage to have. I like that they will respond within 48 hours. I've been satisfied with their contractors.

I have a three-car garage and there are two separate garage doors. I filed claims with AHS for the large garage door and the small garage door when they stopped working. They were successful in fixing both of those. In submitting my claims, I went online through the AHS website and it makes the process very simple and convenient. I also like the fact that their contractors get back very promptly to us, usually within 24 hours. Their appointments are very timely as well. Of the various claims I've had, all the contractors seemed to have been very effective and professional. But I had one claim for a plumbing leak where the contractor thought he had fixed the problem but he didn't. And he responded quickly when I notified American Home Shield and they sent him back out. Then he got the problem fixed right. As for the tech who came out for the garage door, he has a very good reputation here in the area where I live.

I have a love-hate relationship with American Home Shield. I have to be on hold. I have to call them all the time. I have to complain or threaten to turn off my service before they try to say, “We'll see if we can make an exception,” or a waiver or send someone new. I have a difficult time getting to the goals of fixing issues. American Home Shield sends out a work request then they are hands off. They don't make sure that the appliance was fixed or the issue was corrected. They don't even follow up with me nor with the vendor of their choosing that they send to us. I have had to have the same appliances fixed multiple times and paid separate each time.

I had put in a request for the repair of a refrigerator. AHS sent out a company that didn't fix it. Then they tried to charge me again to get somebody else out. Then they got somebody else out that didn't fix it. But when I had something wrong with my pool filter, they had sent a company that was fine. For our garage door, the guy came out and disconnected something and was like, “I hope this fixes it. But all garage doors have this problem.” So far, we haven't had the same problem. But AHS has to have a better check and balance on who they're hiring. If I’m hiring them and their company works, that's great. But if I'm hiring this other company that doesn't work, then AHS shouldn't go with that company. Because I'm paying AHS to make sure that this stuff is covered, not them.

The handle on our bathtub was broken, so we couldn't turn it. It was only on scalding hot because the screw was stripped on the inside. Once the tech was able to get that off, he could see that the handle was broken. He went out, grabbed another handle and came back and put it on. He was a perfect gentleman. He didn't make me feel uncomfortable. He got the job done. He was quick and efficient. He was nice and lovely. American Home Shield was included with the purchase of our home and we just stuck with them because we've made claims before and they were always quick and efficient in finding someone in a timely manner where we were not just left wondering. Also, they are reasonably priced. They cover majority of the bases that needs to be covered. Their customer service is impeccable.

The plumber said I had no water pressure. They had to install some stuff outside which I understood. AHS's Service is okay, but it ain't the best. This past service, the water heater should have been covered under my Home Shield warranty. They didn't mention why. They just said, "Not covered."

Other home warranty places do not compare to American Home Shield. With Amazon or Choice, you have to fight to get your money back and they don't have repair people. They tell you to use your own. AHS has service people and they come. I had a claim for my oven and I'm still in the middle of a repair because the techs had to order a part.

The technician came and said that the washer has to be replaced. It hasn’t been installed yet. It’s scheduled for next week.

The contractor, Home Service Corp, did a good, professional job. The tech identified and replaced the parts and made the home heater work. He was knowledgeable. I have been with American Home Shield for the last five years and I’d like to continue. They're prompt and take care of our issues. The technicians they’ve sent out have been capable and have fixed the problems. I recommend American Shield for other homeowners.

I had a nice little conversation with the plumber I had. He had an apprentice with him and he was good. I now have a garbage disposal that works. I paid American Home Shield $100 or $75 and it seemed fair to me. I was happy. I also had a claim for my furnace and the tech that came checked everything out. I just wanted to make sure the unit was good for the winter season. The tech helped me clean it up and told me it was in good shape. Both the people that came out were really prompt, kept in touch with me, and were clean. They were very helpful, nice, and gentlemen.

There was a leak in one of my hot water heaters. The tech took some picture, told me he was submitting it and came back to make the repair. It was quick. I met with him the day after Halloween and he came back the following Friday. Everything is working great. I've worked with American Home Shield before and I would always recommend them.

Usually, my issues have been more like plumbing or with my refrigerator or my dishwasher, and American Home Shield has handled those expeditiously. Recently, I have had an issue with my refrigerator. Apparently, the wrong part was sent. They're still waiting for a part to come in. So, I'm still waiting for it to be completed. It's been a couple of weeks since they were last here. I had an issue with the HVAC last summer. There's a process you have to go through if you want to use someone else based on the timeframe that it was going to take for another contractor to come in. I have a local HVAC company that we've used previously, and they went through the process that was required. My wife stayed on the phone for over an hour with her phone on speaker. No one from AHS ever took her call. I called and it was 45 minutes and I finally just hung up. So, AHS could do better in their department that approves other vendors.