American Home Shield Reviews

The service of AHS has been pretty good. Everything I've needed, they were able to help us out with. Our recent claim went well. Everything was fixed. It was all covered under the cost of the initial service fee. Expectations were met. Also, they're pleasant to work with, easy to explain the situations to and very understanding in trying to help me out. Things are also online now. You can track the service tickets easier and see the information for who you're working with, whereas in the past, it was handed off and then you just didn't know until somebody showed up.

I wasn't too happy about American Home Shield. The guy put me on the spot, making me think if I didn’t go ahead and get it, that the price was gonna go up. I went ahead and pressed him on it a bit, and he said it wouldn’t start until the following month, which is when the first payment would come out. I went ahead and did it, then I turned right around, made another phone call and found out his price was drastically higher than the next person I called. That person told me that even if I didn't use them, I did not need to use these people because they were way too high.

It was simple signing up with American Home Shield and I’m satisfied with my coverage. I haven't had to utilize anything but from what I've dealt with customer service-wise, they’re excellent to work with.

I bought the policy back in February, but they wouldn't invoice me for 30 days. I understand it's not becoming effective for 30 days, but normally, when you go to close on a house, you buy the policy and you get refunded for it by the seller. It was a little unconventional. The communication has been really poor. I haven't received anything kind of formal in writing other than some more advertising type emails. I'm not too satisfied thus far.

American Home Shield has good coverage, but depending on what state you're in, they either have great contractors or they have contractors that you have to be very wary of and make sure they don't take advantage of you. I had American Home Shield cover my house in Hawaii and then I cancelled it. But they are covering my house in Nevada and my house in Ohio. I actually had two houses in Ohio but I sold one. In the house that I sold, the toilet was leaking and the leak was coming through the floor. So the plumber came out, looked at the job, and said he had to do a seal but he didn't have the tools. He had to go get the tools. Then he charged American Home Shield as if he got paid and the job was done.

I've used American Home Shield twice this year. I was very pleased with Sunbelt Electric. With the other guy that came out prior for my refrigerator, we really couldn't target what the problem was because it was intermittent. I did eventually have to replace the refrigerato because I wasn't gonna have this intermittent stuff going on, but that had nothing to do with them because he did all the tests that he needed to do. Because it was so intermittent with the temperature inside the freezer and refrigerator, it was kind of hard to pinpoint the problem.

The service with American Home Shield is a little hit or miss. The agents on the phone that we deal with don't necessarily seem to be very capable of accommodating things when we're asking for it. On most of our most recent calls, we asked for particular things. Our air conditioner needed repair recently and they were very difficult in trying to accommodate getting someone out in a timely fashion. We were told three times that someone would be out that evening. They've provided some inaccurate information, which caused us to have to endure things a little longer than we would want it to have. Their customer service seemed very confused and they tell you one thing but it has never actually what has happened. They need to improve on it. Their ability to understand us seems a bit difficult.

I made one claim, but AHS was able to establish that it wasn't working from the time that we bought the house, and that's kind of fair to me. However, if an appliance needs to be replaced, there could be an option of paying out of pocket to go above a builder grade replacement. When I had the hot water heater go out at my old residence, it was approved for a 40-gallon builder's grade model. I worked it out with the installer and told him I'd pay out $400 out of pocket to get a nicer one. He came back and he apparently wasn't supposed to do that at all.

We had a claim to American Home Shield where PHD came out, and it went well. They were able to resolve the problem. At first, it seemed like it wasn't going to be fixed, but they figured it out. It seems to be resolved now. The downstairs toilet wasn’t flushing right and there was a really bad smell. It turned out that the main line was full of stuff and it had to get snaked and cleared out.

We had some leaks in multiple locations. I did the claim online and the only thing was that you couldn't quantify some things. But I heard back from the contractor in a timely manner and were able to fix the problem in one day.

American Home Shield provided a good service and the technician that came out was very helpful and professional. He also gave me some options for a maintenance program with their company to come out and clean everything out once a year. American Home Shield will not cover certain items if they're not maintained and I needed to have them maintained anyway, so I'm going to get with them and get them to come out and do a yearly service.

Last year, it was difficult to submit a claim, but with the two claims that I filed this year, it's been really easy. Our circuit breaker continued to trip, and I called American Home Shield. The repair people came out and could not find anything wrong, but when the last guy came, he said he knew exactly what the problem was. My husband said that he was thorough, neat, knowledgeable, and professional, and he replaced the circuit breaker. It was something that should have been done all the times that I called.

American Home Shield does a job in a timely manner. They have professional staff so far. I have been pleased with their service for the most part. A contractor came out to repair my dryer and did a great job. The tech did a good job. He replaced the part. But the same thing is happening, so I called and put in a new work order and they said that they'll send someone back to look at it and repair it if they can. He called me this morning and said he would be out between 9:00 and 1:00.

I had a water leak from the freezer section of my refrigerator. AHS was quick to respond. They understood the severity of the problem and tried to get somebody out here as quickly as they could. I would recommend AHS. It's user-friendly. It's a good resource to get your problems resolved quickly.

I kind of feel like American Home Shield does band-aids and does not really fix some of the problems that I have. I had a really significant leak under my sink in my bathroom and a crew from Pond Brothers came out and stopped the leak. But there was the hot water heater that they put right on top of the saggy cabinet and it's sinking down. The mold is going up behind it and I can't reach it. I called American Home Shield and said, "Do you cover this?" They said, "No, we did not." The leak has stopped, but I have to replace all the cabinets. So, I'm not happy about that.

I was informed that the home was to get rekeyed as part of the policy. So, the tech was called out to rekey the home. It's functioning well now and it was a very good experience.

American Home Shield doesn't do the work that's supposed to be covered. I'm completely dissatisfied with them. I told them I had a leak in my sink and my faucet. Also, my tub is clogged and I have a leak coming from the toilet dripping into my kitchen. They sent someone and the guy said he can't touch the tub until the leak in the toilet is fixed. He never even went up to the bathroom and he was very unprofessional. I said, “Have someone flush the toilet so you can see.” He's like, “No, we're not gonna make it worse.” I said, “`I have a home. There are seven of us here and the toilet isn’t going to flash. So while you're here, I could show you.” And he was like, “No, there’s no need."

I've had the worst possible experience with any company I've ever used. I called April 26th which was 31 days after the policy was taken out. I told American Home Shield what was wrong and they sent a technician. He came, spent 10 minutes and said the dishwasher needed a new motor and the whole thing was fried. He also said it would be 7 to 10 days on the part, which I wasn't happy about. He called me back about two days later and said he needed to come back out and re-diagnose the problem. He hadn't even ordered the part and he already told me 7 to 10 days. He came back out, spent an hour diagnosing it and came up with the same diagnosis. He said the part was back ordered and did not know when it would be in. I said, "I want a new dishwasher. I'm not gonna wait indefinitely for a part to come in when you can't even give me any information." He walked out the door and said, "This is between you and American Home Shield."

Worst company ever. Kitchen faucet was broken. Called them and I was told to pay $75 for service fee. Tech came, checked and told me that he will ask AHS to order a new faucet and then he will come back and install it. Did wait for about a week, nothing happened. Logged in to check to status and found that case was closed without informing me. Called and was told that faucet broke due to excessive force, so, they will pay for it. Can't believe it. Who would apply excessive force on faucet? These guys simply robbed me.

I wish American Home Shield’s service was a little bit less expensive. I would love to see that there could be some type of reward back to a client if they go like a year without any service needs. I haven't had to use it a whole lot but it's nice to know that it's there when I do need it. I love that I can do things and schedule online. It’s been good. I recently had an appliance worked on and it went great. It's always nice when they're able to come out, diagnose a problem, and fix it before they leave. When I heard it was Sears, I wasn't too happy about it because I've had a home warranty through Sears in the past and it was a horrible service, but they came in under A&E. The tech presented himself as Sears and then he quickly said, “Oh, I'm with A&E." He was very good, very professional and seemed to know exactly what he was doing.

We like American Home Shield's service. We had the highest level of service. The only thing that we have to pay is the $75 service fee. The only hiccup that we had was when we were first arranging a visit from a plumber. Somehow the wires got crossed. At that time, we were only at the house on weekends. For some reason, our appointment was rescheduled without our knowledge to a day that we weren't going to be there, but a couple of calls resolved that. The contractor that came out was absolutely great. We found out we're going to need a new water heater soon. There was a problem with the thermocouple unit firing for the pilot. It wouldn't turn over, and he did a couple of things and it turned over and it hasn't turned off since. So, that's a beautiful thing. Our experience has been good so far.

Every time I log in, there is a login error and that's been happening for a few months now. The only way you can get in touch with American Home Shield is through phone. My air conditioner wasn't working and I was having this problem since last year. I tried a personal contractor even before I got in touch with American Home Shield. I tried with Google Nest to see if it was an issue with the Nest unit. Finally, I called American Home Shield. Their contractor came out and did what they had to do. They verified everything but couldn't find the fault at that time. We ambled along for six months, not sure what was happening.

We were stuck in a hot house for over a week, and there was no sense of urgency by American Home Shield, trying to find a different company that could service us sooner. So it was a nightmare. There was a power outage in the community and the AC wasn't turning on at all. When the guy came, he had the part. But we waited for a little over a week for the guy to come out. This happened on a Friday and he didn’t come out till the following Friday. I called American Home Shield and asked, “Is there a different company you guys can use? Do you have availability?” But they said, “No, we already have it booked with them. That’s all we can do. You have to wait on them.” It didn’t sound right because they work with multiple companies. We had a similar issue with the AC two years ago, but it was resolved a lot better and quicker.

My washer was leaking. I contacted American Home Shield via the internet, and I heard from Sears immediately. They came out the day after and fixed the problem the same day.

I signed up with American Home Shield online and it was easy. I got a home warranty because my home inspector recommended it. I haven't had any issues in the house so I haven't needed it, but it covers major appliances. I also like that in case there were some things that we missed during the inspection and the initial look through the house, all that’s covered.

I did a claim to American Home Shield by the internet and they sent Keepin It Cool. There was something wrong with one of the transformers inside the unit. So, the tech replaced that and the unit was running. Within a couple of days, it was low on Freon. So, they didn't check the Freon. But I had a buddy that came over and put Freon in the unit.

Our garbage disposal wasn't working. AHS sent out Barlow Plumbing Services and they were fabulous. They came very quickly, fixed it even quicker. The tech was very personable, polite, careful and took his shoes off. Asked a few questions and knew just what to do and was very good. We were very happy. We also had one claim last year and we were also happy with the service.

Water was leaking from an overhead pipe. The techs fixed the problem. So far, things have been good. I like the fact that they fix my problems. This one was fast enough, but the others took a long time.

AHS is good to have. When I had an electrical claim for an attic vent, a contractor came out, looked at it, and verified that it was bad. They ordered a motor, came back couple of weeks later and put it in. I had to call them back once, the day they installed it 'cause it was vibrating. They came back and fixed it right away.

Our AC wasn't cooling and the response time and repair work done by the contractor was good.

American Home Shield’s service was good. We had an issue, and the guy, Stuart, came out and said, “Okay. I need to make sure that we adjust this before I go on vacation.” I was trying to get him to come back when I was in town, but he didn't get the part in time. When he got the part, he came back and addressed the issue before he left to go on vacation. We were very grateful for that.

The first company assigned for our claim couldn't come out there till Tuesday and this was a Thursday. So, I called AHS. I had to stay on the phone for 45 minutes. But, the rep found somebody else to come out. They came out the next day and they did a good job. They showed up when they said they were gonna, fixed it, and were on their way.

I am very upset with my recent experience with American Home Shield. The claim is taking two weeks. It is very hot. I had to call somebody to come and fix the unit. The person charged me $2,150. They changed the entire unit and not just the condenser. They said the condenser is gonna cost almost $3,000. However, they advised that I change the entire unit because it's old. Now, American Home Shield is calling me and letting me know that they're gonna reimburse me $305. I don't understand it. I have a check that I wrote that the man cashed. I have the receipts that he gave to me, and they're paying me $305? That's absurd. I'm not gonna accept it. That's an insult. I've been with American Home Shield for a very long time. I'm very dissatisfied. They need to reimburse me what is reasonable.

I just moved into a new house and American Home Shield offered a rekey service for free. I logged in to my account and requested the service. It was pretty simple. They gave me the name and who’s gonna do the service. I knew who was expected to call me. They were very professional and educated me on my lock system. It was pleasant.

I've been happy with the people that American Home Shield has sent out to deal with some issues that I've had. The tech from Quality HVAC came out quick, and it was on a Saturday, to just take a look at what was going to need to be done. He was able to assess the problem and he put a temporary fix on it for now. He said that there was an issue that might reoccur. It has to do with a drain that's partially plugged with some algae with my air conditioning unit and it was something that probably was not covered under our insurance. It’d cost about $1,400 to get it fixed if it fails.

I have some age on my appliances such as my dishwasher. I also had a couple of issues with my dryer, which is old and that's why I'm hanging on to my plan with American Home Shield. They have been very good about setting up folks to come and the people they use are very good so I'm pleased. It takes about a week to get someone lined up. But the service people are very prompt and I like the way they would call and tell me they're gonna be there in 15 minutes and they're pretty much right on the money. They are very efficient and polite. They do the work and they're quick. I'm enjoying American Home Shield very much and they've done very well so I would stick with them. It is a little pricey and I'd love to get it a little lower. But that's the nature of the beast.

The tech from Appliance Superheroes got back to me really fast and he came to my house. He let me know the status and he was very professional. He fixed all the problems, and then he informed me once he replaced the part and he saw there was another part that was broken. So he said he would follow up with Home Shield and then he said I needed to re-open the same claim. The other part that he thought was broken had to be replaced. He communicated with American Home Shield and then he investigated and learned that that part was not available. Then he informed me that there was nothing he could do and he said he informed American Shield that they would get back to me, which never happened. I'm still waiting. But the tech did everything that he needed to do very professionally and in a timely fashion. Our dryer is temporarily working, but it still makes lots of sounds.

A contractor came and fixed the AC. He was good and professional. He had the part with him. I like not having to worry about it when something goes wrong.

We set up claims to get a tune-up on our furnace and our AC as well as for a plumbing service request, and it all got done real quick. It was easy to set up an appointment. American Home Shield had somebody for the next day, and it was nice. For the plumbing request, we had water pooling up near our water heater that was coming out of the drain, and the guy from Champion Plumbing repaired the leak. He was in and out and did a good job. I will for sure keep American Home Shield. We like it a lot, and if I could choose Champion Plumbing for any plumbing work, I would. They were great, but I know that I get whoever gets assigned from American Home Shield.

We had a trusted place for a year, but they stopped all contracts May of this year. They're not going to sell home warranties anymore. We had to start looking and we went on to ConsumerAffairs and Consumer Reports and did internet research. After studying all of them and some of the contracts, we chose American Home Shield. Their plan options were all great. It covered every single thing that we needed. We have a pool, a well, and a lot of electronics and those were really big coverage issues. We also have two of a lot of things, and they insisted that they cover two air conditioning systems and two refrigerators. Thus far, AHS has been fine. They've been very communicative.

I've only used American Home Shield once and it was a good experience. I made a phone call to the American Home Shield number, told them what needed to be done, and they told me they needed to receive payment first, and it was just a specific charge, and they would fix my garage door no matter what it was. It was good customer service. The guy that came knocked out my garage door quickly. I just recommended AHS to my father-in-law. They were good.

American Home Shield sends reliable people to do the job, so I appreciate that. I recently called in a service request. Golden West Pool came out in a couple of days. They fixed the piping on the pool pump and the filter and the pump.

I like the overall customer service with American Home Shield and I'm completely satisfied with my coverage.

I had two claims and it was quick service. There's a large number of technicians available, especially in this area, to take care of the problem, and the technicians who came were wonderful guys, efficient, friendly, and answered questions. We're very happy with the service. The biggest wait was for the parts. Once the parts arrived, they came in quickly and took care of the problem.

I did some basic stuff on my own to set up my account, and once I spoke to a person, she walked me through the rest of it and it went pretty easy. The website seems to hold a lot of information, and it is user-friendly. It's pretty good. When we finally did our claim, I called in, mentioned what was going on, and it went very well. We had a choice to use one of the contractors that was used or call for somebody else.

Please be beware of American Home Shield. After paying for premium cover for our home we experienced terrible, unprofessional service from this company. They chose an inferior company to inspect our air handler. We were advised by AHS that we were entitled to use a licensed company of our choice and that we would be reimbursed by AHS. We paid $3800 out of pocket, AHS offered $470. We have spent hours on the phone, being passed from pillar to post. Try having a professional conversation with an AHS rep with chickens clucking in the background, or a crying child! This company do not fulfill their promises.

The tech asked us to switch to a different soap and everything is working with our dishwasher after that. The only problem with AHS is that for every issue that we get, even if it's a small one, we have to pay a downpayment. For our last claim, it's just an inspection and all the tech did was change the soap. But we had to pay $100. Other than that, AHS is pretty quick. It's an excellent service. They replaced my whole microwave which is nice.

American Home Shield has the most comprehensive plan, as far as details, discounts and customer service. Recently, I had a claim for my water heater and it didn’t get through. I didn't find out about the issue until at the beginning of my claim and the condition was ruled pre-existing.

I've had multiple claims with AHS. Their customer service is horrible. I had a hot water heater go out. It was a week out before they would come out and see it. I got small kids. I completely bought and purchased a whole hot water heater and installed it myself that day. What's the point of having them if I'm giving them 75 bucks a month, and it takes a week to come out? Any water problem we have, I have to find somebody else.

It’s been horrible with American Home Shield. One of the AC units started having problems and they sent out US Air. This guy, Marvin, came several times. One time, he said it was this. One time, he said it was that. He put a new thermostat and a motherboard in. The last time, he said it needed a card up in the attic to that unit, which was the downstairs unit. He left here and never said a word to me about anything else. The next thing I know, I got a notice from American Home Shield saying it has been refused because he said it was a surge. I've lived here 13 years, and I've never had a surge.

The air conditioning system needed coolant. I set up the claim online and they got back to me with the technician in that area. Billy's A/C contacted us and said when he would be able to get there. He sent a text and he showed up on that day. He was great and according to the tenants that rent from us, everything is working fine now. From what I've experienced with AHS so far, I haven't had any issues and hopefully, it will remain that way.

When I made the appointment for the microwave, I called and it was a $125 service charge. I paid that upfront with a credit card. The tech fixed the microwave and did a really good job. Earlier this week, I got mail from American Home Shield and they were asking for another 125 service fee. So, I called them and got to their pay center. I talked to the individual on that end said that it's taken care of and the bill didn't have to be paid.

I had problems with my AC unit. It's still an ongoing process with American Home Shield. They still haven't been able to completely fix my unit. The techs have been out here about five times. Every time they come out, it's a different issue, but AHS was able to send out the company pretty soon. It's just that we've been dealing with this for over a month now and we’ve been without AC the whole time. American Home Shield has been decent and helping us as best as they can. They've been able to reach the company and get them to notify me that I need them to come back out. I've had some previous repairs too and all those services were done.

So far, the experience has been good. Initially, they were very pushy to ask me to buy it. But I went with my friend's recommendation and that was the reason I bought it. One good thing about the service is they keep on sending reminders to do a particular service. However, I went with the most expensive plan but the copay seems to be very high for this plan, so I might look for something cheaper next year.

American Home Shield has sent out great people, and it's been timely. It's been a good experience. The contractor has been assigned almost immediately after I've done my online claim. The people that had been sent out have been very professional. They let me know that they were coming and then they did a good job when they were here. All in all, it's been good service. The tech that came out for the AC even made sure every part of the unit was really working well. So he went above and beyond. I would use American Home Shield over others. They're very efficient.

I had two claims with AHS. One was my washing machine, and then my ice maker. The guy had me video record the refrigerator. He was good. But he had to come back because the icemaker still wasn’t working. He replaced the parts but it still wasn’t working. He had to order another part. I've been telling everybody about America Home Shield. It’s good to have. AHS is very helpful when we have emergencies like this, and people want money right up front and we don’t have it. I'm in my second year with AHS. The bill payment is what I’m having problems with. They went up on the bill. It was $61, now it’s 73. They were supposed to take it out on the 2nd, and they took it out on the 23rd, which was the old contract. My new contract started on June 2nd, but then they still didn’t take out any payment for June 2nd.

American Home Shield sent Copper State Appliance to fix my dryer for me. They replaced the main circuit board. I sent the claim in on the computer. The tech was willing to come within the next day, but I had to cancel and switch it because I forgot I had a doctor’s appointment that day. He came within two days. I like the overall claims process of AHS. Overall, they're easy to use and convenient. I pay the $75 and the service comes out right away. So far, we've had no problem with the service they've sent.

I used AHS two times. One time, they put a thermostat on the wall. Then they came out for the water line faucet of our kitchen sink that had a leak. One thing I don’t like about American Home Shield is if you call them on Friday, you’ll get nobody till Monday.

Preferred Climate Heating came out to my AC unit pretty much this year and towards the end of last year before we shifted to heat. On days that were super hot to the upper 90s, my AC unit doesn't keep up. So, I called American Home Shield this time again. I called in a few months ago, but the temperature spiked up like 90 and it went back down to 70s. So, it wasn't really a huge deal. I canceled that service call at that point. Then, we had a stretch where it was in the high 90s. So, I called it in again and Preferred Climate came out. They ran diagnostics outside, did their thing, and then came back and told me that both of my HVAC systems were about two pounds low on Freon. Having dealt with this, I know that if Freon is low, then there's a problem someplace because Freon is escaping. They said, "No, your Freon is low and that should fix the problem." I paid that out of pocket and it was roughly $610 to top off the Freon on both units.

We've been happy with getting American Home Shield. They're very responsive. You can get somebody out within 24 hours if you have a problem. That's a better record than we've had when we did it on our own. Also, the people that they send have all been professional and been able to solve the problem. They might have to come back with a part, but they're very prompt.

I found American Home Shield, and I liked what I read and some of the reviews I found. There was also a discount of $10 a month for the first year available to me, and I said, “Okay.”

With our previous home warranty company, we had to go through so much red tape to even get somebody out here and to address or look at an issue that we were having. When you compare it to American Home Shield, American Home Shield appears to be quick response and right on it. But at the same time, we got an ongoing claim right now, just standing with American Home Shield that's not completed as of yet. But we've gone through the stages. The contractor that came out for our plumbing claim was very professional. My wife was here during the repair and she was very impressed.

I'm a first-time homeowner and it's been pretty easy to just put in a claim, have someone come out, and schedule it around my time. I used the warranty to get my dishwasher repaired and Hein Sight was sent out. The tech was very professional. He let me know exactly what was going on and that he needed to order the parts and come back. It went pretty quickly. As soon as the parts came in, he told me when the next availability was to come out and asked if that was okay. He was very good at communication.

I went online and filed a claim to American Home Shield for a dishwasher that was leaking. It was easy. I was given a text with the date of when someone would be out. The guy came in a timely manner. He fixed the issue in like 30 minutes and then he left. Everything's working.

With a home warranty, we have peace of mind knowing that reliable service people are going to show up on time. People are gonna show up and we're gonna get the appliances or equipment repaired. When our AC didn't seem to be cooling, the techs came, checked it over and made it better. They cleaned it too. Everything was good.

The AC wasn't working. You would turn it off and it'd cut off. American Home Shield sent somebody over and they noticed a mouse made a nest and it cut through the wiring. He was able to change the wiring. It took him maybe a half-hour to change the wiring, and then he changed a servo because it was getting rusty. It's working pretty well now. The claim process with AHS was pretty easy because I went online and did it. The thing I like about having the warranty is that they come to have things fixed and the people they send are reliable.

I had a horrible experience with my home warranty as I was left four months with no air. I left them and went with American Home Shield. I saw some decent reviews about them and there were a couple of people at my job that had them. I used the home warranty when I got my refrigerator fixed last month. The issue was the freezer part was running water. A tech showed us when he was doing it. It just froze in the back and clogged it up. He fixed it for us, cleaned up the water, and told us not to keep stuff too close to the back. He was excellent.

We just bought a brand new house and had it rekeyed through American Home Shield. The turnaround time was a couple of days, but it wasn't something that was an emergency.

My air conditioning and my heating went out at the same time, and the techs repaired the air conditioning portion. I haven't called them back for the furnace yet, because it was more immediate to get the air conditioning unit operating. Still, it was an excellent experience for me. I got the work that I needed to get done in a timely manner. They were also very professional. They did a very good job, very thorough, and although they gave me a window of time that they were going to come, they gave me a call within the hour and said, “Okay, your technician is on his way.” It was beneficial to me because they worked around my schedule. Overall, it is worth it to have a home warranty like American Home Shield. When you have major issues with appliances or things like your furnace or air conditioning go down, instead of paying for a new unit, you just pay the service fee and they'll come out and fix it.

I like the protection and the security of having a home warranty. It's a great feeling and I'm truly impressed. When making a claim, you have to call and explain to them what the problem is. They find you a vendor and normally, that process takes 30 minutes to an hour. You get feedback on who they assign the claim to. You call the vendor and set up an appointment. I did a claim for my refrigerator and the service people were right on point and very informative. It didn't take long to analyze the problem. They gave me the assessment and they provided good service. I love my experience with American Home Shield and I am truly satisfied. I recommend them to everyone.

I did the report for our water heater on the app and then the tech contacted me that evening, saying he would come out and look at it Monday. He came out and looked at it. He told me that there was a plumbing permit that needed to be done and it was part of the contract. He said American Home Shield would let me know that it was out of pocket. It was outside the $100 deposit that I had to give American Home Shield. So I got that ready.

I've had American Home Shield for 23 years in this house. When we first got here, the air conditioning units were old. They kept replacing them and kept sending people that didn't seem to know what they were doing. So I independently bought a Trane, which is much nicer than what they were replacing. That's the one that we've been having trouble with. It has been out now almost three and a half weeks.

AHS offered a routine check-up for the AC so I decided to do that before it got really hot. Aloha AC and Heating came out and they did a good job. Calling a repair, if it’s necessary, has been easy. But when I schedule service, I can't find a phone number to reach AHS other than the tech company.

I submit a request for work through American Home Shield's website then I pay a $75 fee and they usually assign me a technician for the job I need to get taken care of. Customer support is good, and there's only been two instances that I've got some concerns with. With a garage door replacement, I didn't get the customer service I needed. They could've given a better explanation of what was going to get covered, especially with the garage door. Also, if I've had a bad experience with a service provider, I would like the opportunity not to get them again. For instance, I had a plumber that came out that was not very professional and asked for weird things to get his work done.

American Home Shield did good on the dryer. A guy came out and fixed it. But when they came out to replace the washing machine, I had trouble because it took too long and we couldn’t wash. I ended up having them to send me a check. I bought it myself and they put it in. I had let the warranty lapse at one point because there wasn't enough funds in my bank, and I didn't follow up. But when I called them back, their contractor was supposed to come out and fix the leak that I had in my faucet. They weren’t able to fix that. When I called them to have the contractor come back out, they said my warranty expired so I got to pay the $100 deductible. I told them that was not right ‘cause they never fixed it the first time.

My sewer line was clogged up and the repair guys pulled some of it out but there was more in there. So, they had to come back within a matter of two days. It wasn’t bad but it wasn’t a wow experience. American Home Shield is decent and I haven't had any issues with them. They've always done right.

American Home Shield is convenient. I like being able to just go on the web and set up appointments. They’re pretty quick about that. They have a good web response system. Sometimes, the vendors that they contract with aren't the best but in general, we've had pretty good luck with the people that have come out to deal with any of the problems and any repairs that we needed. J-Tech was excellent. They came out twice. Once, something was malfunctioning, and they were able to get a part and fix it. The second time, we had water buildup. Something wasn’t draining properly. It was an emergency, and they got somebody out here very quickly.

The American Home Shield rep answered my question. Because I wasn't sure that I still have the contract because I never used it. And she clarified, I was still in contract with the company. It was very good. The contractor told me they would come Tuesday because Monday was a holiday. And they fixed the issue the same day. The garbage disposal was leaking water. He replaced the it with a new one.

We had a washer that was not draining and True Vine Appliance Repair came out. They had to do a video call to analyze what was going on. They also did something for the range and the tech determined that I needed a new part. He ordered it and then scheduled an appointment four days later. Everything's working fine.

The contractor fixed the problem with my air conditioning unit. But my problem were two things. Number one, the workers seemed very rushed from getting from one customer to the other. They used my hose and never put it back on the reel. They also left part of the panel for the air conditioning unit on the floor. They were not neat. It's a minor thing but they should be a little more professional when they do things. Number two, there was major problem with the AC unit. They found a second issue. Though the AC is working, they found an issue with the air handler inside it. They said that they'd have to consult American Home Shield to see if they would pay for the repair. They said that American Home Shield would pay for the part, which is some kind of valve. However, they had to replace the freon and the freon was $845. I said off the bat that was highway robbery.

AHS has worked out fine for me. I've had three things replaced. Recently, there was a leak above the bathroom through the ceiling and it was full of water. It fell through but it was just to that point. It was the water heaters that were up there. The techs were good. They got the old water heater out and got the new one in with no problem.

I’ve had several houses that I used to their service and so far, we’ve been pleased. The prices is going up some but it’s okay. They have to pay their bills and employees. If you have a problem, they will come right out. It makes you feel that they’re pretty safe. It’s pretty affordable when you need it. So far, they’ve done what they say. They have saved me some money by taking care of the problem, without me having to use another service that could be much more expensive.

I called American Home Shield and spoke with their representative. The process was easy and simple. I called around 7 o'clock at night when we noticed our AC was going out. I called the contractor, Ambient, the morning of the following day and the technician verified that they had the claim. But they were so busy so they were going to dispatch a technician around 3 o'clock in the afternoon. The technician showed up on time and was quite courteous and professional. He found out the problem with my AC. I've been satisfied with my service from American Home Shield.

I felt American Home Shield was a better coverage. I had the contractor come out and do an AC tune-up, and based off of that, there was some repair that needed to be completed. It was a capacitor that needed to be replaced. In the past, American Home Shield has assigned a different company. But I have had nothing but bad experience with them, so I will not use them.

American Home Shield, overall, is okay. But I just had an issue yesterday with my AC not working. And we spent a lot of back and forth. It's causing a lot of delay. I have the premium plan, and I pay thousands of dollars every six months, but I'm not getting the service I deserve or need. AHS has a strange process for me. Because, yesterday, I had called up one of their agents, and I told them that the vendor that they provided me has a date that is only available a week out. And I said, “Can you try to call someone else who has an earlier appointment?” He said he could not and he speaks with this particular vendor. And he couldn't connect to them yesterday on the phone, so he asked me to call up again in the morning today for AHS.

Sevier was sent by American Home Shield for some old wires in my AC unit that got corroded. The tech sorted it out. When I told him what was going on, he went out and diagnosed it and within 30 minutes, it was fixed. I did the claim over the phone and I spoke to a live person who solved the problem. They figured out what the problem was and they got me a technician sent out the same week.

American Home Shield's service is working great. We've used it several times. We have had the air conditioner worked on. I got a new dishwasher and a new microwave. Everything's worked out well. They held up their part of the contract. I haven't had a lot of trouble. Recently, a tech from Foltz Electric came out and he worked well. He shouldn't really do everything I needed them to do because some of it was on a garage that wasn't attached to the house, and he said that that wasn't covered. There was like a light bulb thing that broke off in there, and he did take those out for me. So, that was nice. He was a very nice man.

We didn't have any hot water and someone came out. It turned out it wasn't a plumbing problem but an electrical one. The tech referred it back to American Home Shield and they sent out an electrical person. It was not as timely as I would have liked but it was because there were so many people ahead of me. On the whole, the water still doesn't heat. It's just as lukewarm. I let the electrical people know but they haven't gotten back to me yet.

I had an issue with the air conditioner. Whatever the tech used didn't do the job as far as blowing it out. As soon as he left, it started back leaking again when I was running the air. He had to come back. Then he used a different type of tool to open it up. I haven't had any trouble, so far. However, AHS sets me up quickly with someone when I have a claim. But then the company has to set up a time to come. Normally, they will do that but sometimes it takes a couple of days before they do that.

The electrician had to change the outside light on the porch. I didn't want to mix and match so I went ahead and bought it myself. All they had to do was put it on.

I open the icebox up and the light wouldn’t come on. It seemed the freezer was thawing out and everything in the icebox was freezing. I did a claim with American Home Shield and they told me the name of the company that would be calling me. Their tech walked in the door and listened to what I had to say. He was friendly and he knew what he was doing. He then went to his truck, came back in, and did something with a magnet of some sort and reset the icebox.

I had water leaking from under the bottom of the kitchen sink and after I filed a claim online with American Home Shield, I heard from the contractor the same day. They came the next day and fixed it. The guy had everything in the truck so they didn’t have to order parts. It was taken care of within 30 minutes.

I've got a dishwasher repair going on right now. The tech came out and told me that it was unrepairable due to they can't get parts for that machine anymore and he said he would put it in as a replacement. I called American Home Shield about a week later and they said they had the parts available so they were gonna get the parts and they'll be sent to the technician for the repair. That was over three weeks ago so I don't know what's going on with it. I'm not enjoying this claim. But Wright Appliance, the contractor, is great. They’ve been in my house before and have always done a good job.

A month ago, I had someone from American Home Shield come out and fix something on my dryer. However, it's doing the same thing, and I didn't know what to do. That’s $100 that may add up, and I said I'm just gonna wait. Recently, my air conditioner leaked and it happened while I was out of town. When I got to where I could call, it was Monday when I spoke with my daughter about it. She said, “The air is out and the floor is wet.” There was water damage on the carpet, the siding, and the wood. I was still out of town when the tech first came, which was Tuesday, and he left the top off one of the pipes. He put it on the next day and I was here then. He also sealed a part of the pipe that wasn't sealed and he tried to check whether it was still dripping. The issue got repaired completely. Overall, the claims process was cool.

We had a clogged bathroom sink. I did a claim with Home Shield and it was through a person, which I regret. They're not English-speaking people so they're hard to understand. In my experience talking to people in other countries and living in other countries, you have to phrase things differently to get your point across. It was extremely painful to talk to those people.

American Home Shield's copay has gone up and it seems like they don't cover some things they used to. I recently had to replace an outside faucet. Years ago, that used to be covered but not anymore. Another thing is that some of the appliance people that have been here used to call American Home Shield and then get the okay. Now, they have to call in and wait and can't fix things on the spot sometimes. I had a claim for my oven and I talked with someone. It didn't take long for techs to come and they replaced the sensor in the oven. The oven is okay now but it's still off. I probably should have just taken the money and bought a new oven.

A plumber came for a leaky faucet. He came when he said he would, went right to it, and diagnosed it.

I needed my dishwasher repaired. But I'm still waiting for it to be done. It's going on two weeks. So, it's a lengthy process getting things approved. A technician came out, stated that he needed parts ordered. And he submitted a request to American Home Shield. We've been waiting for a little over a week now for them to approve so he can come back out and complete the job. AHS has always been like that. They take a while to approve requests. They should improve on their turnaround.

The customer support of AHS has been awesome so far. They came out fairly quickly for my dryer. But they had to order a part, so it took a little time. The techs were good. I was satisfied.

I love Plumb Genius. They were extremely professional. The hot water tank was leaking and they told me that if the repair didn't fix the issue, I had 30 days to call them back and they would come back without any charge. I will definitely use them again even if I don't go through American Home Shield. However, whenever I asked for a roofer, it took American Home Shield a while to get a roofer out.

When it comes to Pronto, I am very pleased with their service. We had an issue with our kitchen sink that needed repair. They came out about that repair. The diagnosis was on time. Unfortunately, my mother-in-law, who does not speak English, was in the house. They returned so they could communicate to know where was the issue. And when they returned, everything was done promptly.

The convenience of making that one phone call and getting a service technician out within 24 to 48 hours is helpful to me. When my washing machine is not advancing through the cycles, the beauty of it was American Home Shield sent the same technician back the second time because it's actually a follow-up call. Because of what he experienced on the first visit, he knew what the next steps needed to be because he's familiar with the washing machine. He knew what codes from the first time and what the problem was. We're still waiting on a part which is delayed. But for my recent plumbing claim, I don't know whether it's on the AHS' side, the person dispatching the claim contact or the online form, needing to ask a few more questions because the service technician that was sent out was not qualified to make a repair.

I've had American Home Shield for 15 years and I'm pretty familiar with the app and the call in process. When my wife noticed a water bubble starting to form on the wall going up our stairs, I used the online app, submitted a trouble ticket and received the name of the contractor and a phone number within a text. I had a leak in a pipe and the repair person told me exactly what he was doing. It went very well, and I was pretty pleased, which is not always the case with American Home Shield.

I like that the American Home Shield reps are very helpful on the phone, and they’re courteous and get on it very fast. When the service people came, they were on time and very good. They took care of the problem, and everything went okay. I recommended American Home Shield to my sister, and she got it also. I’d tell people to definitely go for it as well. It is worth having it. It pays off to have peace of mind that if anything will break, they will send somebody right away to take care of your problem.

The ice bucket of my refrigerator cracked in the bottom, so when the ice came in there, it would just fall through ‘cause there was nothing to hold it. My refrigerator was making ice, but it was falling through the bucket. The repair company American Home Shield assigned had me video something for them to see what the problem was. I didn’t know how to do it, so the lady told me how to do it then a man came out, saw it and said that they had to order the container. The repair company called me when it was ready, which was earlier than what they said it was gonna be.

7 Cities came out and did an AC tune-up as a preventative measure. Their timeline exceeded my expectations. It took them half an hour at most to do everything.

So far, the service with American Home Shield is okay. We had a claim recently because it was like smoke was in our brand-new unit. The techs came out, and they charged it up a little bit more. They said the unit was a little bit too big for the portion of the house where it was, so he said to just do one setting. So far, it's been doing pretty good.

I've only had one call with American Home Shield and that went well. I submitted the claim online via the portal and somebody contacted me the same day. Then, I had it scheduled with the company that came to fix it within 48 hours at the most. The tech was very nice and professional. He showed up on time and was very efficient. It was overall a good experience.

American Home Shield's packages seemed very all-inclusive in terms of what they cover. That was something that was important to me. Every different person that has come to service appliances has been very professional, and they've been able to take care of it quickly. So, I'm happy. Just after-hour options would be my only thing. That would be my only complaint, but it's not anything that AHS could fix. Because people tend to make their own hours like different companies.

The American Home Shield reps are very nice every time I call. Recently, my washing machine would make a very terrible noise when it was spinning and the water wouldn't drain totally. After the machine would stop, there was still water within the clothes. The techs came twice, and they were very efficient and friendly. The first time, it was to change a part that was called the agitator, then the next time, they came and changed something else that needed to be replaced. However, I noticed that the machine still makes some noise on the finishing cycle, but I can live with it. It's less noise because before it was unbearable.

The PVC pipe that's on the side of the water heater was leaking on my floor. It was easy to submit a claim online with American Home Shield. I was given the name and the telephone number of the company that will come to do the service. A technician came and explained everything and why that happened. He had to change a little ball thing that sits on top of the water heater. It takes the excess pressure off of the water heater. He also replaced the relief valve. The water heater is operating fine now. On the whole, I would tell others to get American Home Shield. I had a claim issue with them this morning and that's the first issue that I've ever had with them in 22 years. They didn't handle things the way I wanted them to. But they did the best that they could.

AHS is great. I've been more than happy with them. I’ve had nothing but good things with them. We had a furnace issue last winter. A gas valve went out and got it replaced, no problem whatsoever. It’s been working great. We also got a water heater since then. It’s really nice to know that things like that are covered, that it won’t cost me an arm and a leg to replace.

I've had nothing but good experiences with AHS. I had a leaky bathtub faucet. They were very helpful. The tech knew exactly what the problem was and what to do. He had parts with him and he took care of the issue.

I had American Home Shield about a year ago but they didn’t pay one of my charges after taking my deductible from my account. It made me want to switch to somebody else. But after switching, I found out that I might as well go back to Home Shield, so I did. I called them last Friday for a dryer claim and got no response. I called back this morning and that's when they got the action going. They were pretty efficient and they put in another order for my dryer to be fixed. I got a service date of June 3rd from the people that are going to come and service it. Home Shield was doing a pretty good job at getting the people. But my main concern is that in the area where I live, it is hard to find people that do these services. Now that they are starting to use a service called A&E Factory Services which services this part of the country, I'm gonna wait and see how this is gonna go.

I call American Home Shield for my claims and the process is pretty difficult. I usually leave my phone number and name and they call me back. I did one claim and techs came out. The first tech checked the refrigerator and thought it was one thing. He was nice but he didn't really do a whole lot of checking on the refrigerator. I just told him what it was doing. He said that it was both parts and that he would go and get them. He got the parts two weeks later and put the parts on. But that did not fix the issue. I wasn't really happy at first because we had no refrigerator for almost a month.

I called in a claim to American Home Shield and three different people came out. The last one, R&K, was the one that was able to do the repair work for me. Once their tech got to my house and found out what the issue was, he told me and showed me what it was. Once he tore the heating element down, it had a lot of holes in it and it had rusted. The heat was not going in the house. Part of it was going outside of the unit. He said he had to go back and get the parts approved and ordered. About two weeks later they called and told me they had the parts and that they were ready to send someone out to put them in place. They came out and replaced the heating element that had all burned out in my air conditioner and heating unit.

There wasn’t a lot of water pressure with the toilet. It wasn’t really flushing very well. Also, water was coming out from the little faucet sprout thingy while trying to start the shower. The tech that came out was great. He was very respectful and punctual. From what I’ve heard, having a plumber come out is very expensive. So I’m so grateful to have American Home Shield.

Having a home warranty is peace of mind for anything major. The only thing is AHS's website interface for entering issues could be a little bit clearer and then on what exactly is covered and not covered.

American Home Shield is there when I have an emergency. I just call one place rather than having to call an HVAC guy or a plumber. I wouldn't have to front a lot of money if I had an emergency home repair needed. They schedule someone. It’s just sometimes I have to wait. Sometimes, they want to sell something that is not needed. But that's the contractors they use and not America Home Shield. I used the warranty when my heat and air conditioner stopped working. It needed a capacitor. It took three and a half days to get someone here. Other than that, things were good.

I called and put in a service order when the blower on the AC unit wasn’t working. I got a response back quickly on it. The contractor came out quickly. The guy was very courteous and did what he needed to do. He was very informational about everything. He told me what he was going to do. He said he checked the unit inside and out. Everything looked good. He showed me the part that needed to be replaced. He replaced it.

In the rare times that I've American Home Shield, it was either very easy to use or it's been challenging because I don't hear back and I don't know who to go back to. I used them when there were some noises coming out of the electrical panel and it sounded like it was a fire hazard. The techs that came were knowledgeable and fast.

American Home Shield’s prices have gone way up but they're excellent and that's why I keep them. In the last 15 years, they've replaced every major part of the pool, so it saved me a lot of money on all the equipment. Lately, the companies that they have been referring me to have not waited long to call. They’ve called us and got to it straight away, and the people they use are very good. Alliance called like an hour after my order was turned in, and the tech showed up a half-hour later and fixed my problem. He had the part he needed and installed it right away.

Having AHS, I can call right up and they would come out and get the issue taken care of. I had a shower drain that stops up periodically. The claim submission process was fairly easy and the guys that came out, Service Contractors Plumbing, were good. They cleaned it out and gave me some pointers on what to do from here on out.

AHS has been very good at taking care of things when I call. They get a contractor and the issue gets taken care of. Integrity Air Conditioning came out for the AC and they were fine.

I usually call American Home Shield and tell them what's wrong and they schedule somebody to come out. Usually, I know who the contractor is, so I call them immediately. And they put me on the books. It's simple and easy. The two times contractors have come out, they resolved the issues. I've been lucky. My tech was awesome. He was nice. I asked questions while watching him and he answered, didn't seem annoyed that I was there. And he's like, "I'm happy to have the company." For me, it was new.

I contacted AHS for my shower and also for a leak running our toilets. Someone was out in two to three days and took care of everything within an hour. The only thing is you have to pay $80 a month for the policy and once you have service, you got to pay another $100 for the people to come out. If I got a problem with something and they come fix it and it goes back bad again within 30 days, I'll have to pay another $100 for them to come back out and fix the same problem that I had the first time. I don't think that's right. That needs to be addressed.

I did a claim with American Home Shield for a leaking toilet and tightening of a faucet. That took four days because there was a long weekend in between. But it went on time. I've been happy, so far with my home warranty service.

When my air conditioning was making a noise, I submitted a service request and the process was fairly easy. The tech had a look at my air conditioning unit, diagnosed the problem and fixed it. It was very good. The service was also very quick, and they solved all the problems. Having a home warranty is good. I'm more worry-free.

Transitioning from heat for the first time for summer over to AC, my unit made a noise I hadn't heard before. I called American Home Shield and the guy that came out was a little flustered, but not disrespectful. He said that it was okay, but I probably would need to get it repaired soon. The other day I heard the noise, but it wasn't as bad as it was and the air is still coming out.

I called and submitted a claim and the only issue I had was I had to wait almost eight days to get my AC fixed. I ain't complaining though. I knew it was summertime and a lot of stuff backed up. Also, Chris is a pretty good technician. When he came, he troubleshot the problem. He had the part and rectified the deficiency. Everything is functioning properly now.

The last time that I called American Home Shield was for a leak in a bathroom. Then I called the company that was recommended, Mister Plumber, and they said I had to be more specific about the leak. So they sent the guy over. I paid $75 for it, and said, “I need somebody to tell me where the leak is, if it's coming from a ceiling or something. I don't know if it's coming from faucets.” He called and they told me faucets are not covered. Then he did tell me that there was a leak in the bathroom in one of the toilets. But he also gave me a quote of how much it was to do everything.

I love the claim submission process of AHS. It’s so much better now. I don't have to call anymore. Everything is online and you get text messages and emails, and you can respond to the text messages and emails. You don't have to wait on the phone anymore. It’s smart now. If you go in right back to back, it will link up and remember that you had just had that done. It escalates it on its own now. You don't have to try to figure out how to tell it or put it in and then have to get on the phone and say, “I put it back in but this is for the same issue so that you can escalate it.” It says, “I noticed that this is already done before. Please add extra notes.” Also, when I log in, all three properties are there. I don't have to log into separate accounts. It's all in one spot. I can just switch from one property to the next.

My whole experience with AHS has been really good. The tech that came out for the AC repair was wonderful. He came out quite quickly. He saw what needed to be done and he did it right away.

I usually call American Home Shield to submit my claim. They pick somebody to use, and they get in touch with us and make an appointment. We haven't had any problems with anybody. We've been protected pretty well. When we had something go wrong and it was a big expense, American Home Shield covered it. So the big expense for us didn't turn out to be that much. But when we were having some problems with the microwave, they said they couldn't work on it. Other than that, I like American Home Shield. It's worth it, especially if it's a house that's older and might need something in the future and it might save money to spread it out over time. I like knowing that we're covered.

American Home Shield has been beneficial. We had a claim for our air conditioning unit and they were able to get that taken care of pretty quickly. They got somebody out there the next day and got it repaired. They have been very good in that process. The service person was very polite and courteous. He just said, "This is the problem. It’s gonna take me about an hour to get it done.” I really enjoy using American Home Shield and I’ll continue using them.

We had water leaking from a faucet. The experience of submitting the claim to American Home Shield was terrible. The person I talked to could barely speak English. She was very dismissive and wasn't listening to what I was saying. They got the totally wrong location. They thought a faucet was leaking inside the house and not outside the house. All kinds of information was wrong about the whole thing. I was really frustrated at the end of that call because I didn't know if they knew what I was talking about.

A dimmer switch was broken so I called American Home Shield. They told me it was an electrical service and the name of the people that would be calling me. I got the call the next day and 24 hours later, someone came out. They were good communicators and were on time. The issue was easily resolved within half an hour. It was great.

I wasn't pleased when I called initially because American Home Shield was steering me to ProConnect. I've had experience with ProConnect and I've had a lot of questions about them but no one has been able to answer my questions. The first time I reached out to American Shield, I was recommended based on an email that I received from American Shield that ProConnect was offering this service for my dryer to be vacuumed. I assumed, receiving this email from American Home Shield, that they were part of American Home Shield, or they were recommended. To my surprise, it was not.

The customer service is good. I had a plumbing issue they gave me multiple offers. One is that I can buy whichever water heater I wanted. They also said they could send people to fix things. So, they sent the contractor and he installed the water heater.

We're in our infant stages with American Home Shield and so far, so good. Their service, in terms of the format and the layout, is much better. I was with another company and I switched. When American Home Shield bombarded me with six or seven emails, I called in and asked what it was. They said it was a free service they offer to premier customers to have their contractor come out and do a check of my system. They usually do a fall and spring check on the system.

Five years ago, when I bought the house, we got American Home Shield. By the end of the first winter, we had already used it and decided that it was well worth the expense to keep it. So, we've used it two or three times. Recently, the disposal disintegrated. The contractor was very nice and helped me get it explained to the supervisor so that they didn't have to open up a second work order. And they took care of it. Since initially it wasn't covered under my policy, I upgraded the policy while the plumbers were on their way to the house. It worked out well.

The coverage for the house had expired. I looked at different companies and went with AHS because of the price. Also, the person who recommended them to me had a great experience with them. I signed up online and I felt that the package I got met all my needs.

Our AC was not blowing out cold air recently. The lady came out and got it fixed right away. It’s been perfect since then.

The website was easy to use when I did a claim for a leaking water heater. I was contacted by Heros Plumbing to set up an appointment. The only issue I had was I wasn't contacted a second time by AHS regarding what was going to be my out-of-pocket for getting everything up to code. I was told the day of installation by Heros. They replaced my water heater and had the plumbing up to the new code.

American Home Shield sent Mid State Plumbing for my toilet. It was all fixed good in good timing. The tech knew exactly what the issue was. Mid State Plumbing came twice. The first time was for plug drains, and I thought the problem was solved. Then after the tech left, I realized that my toilet was running all the time. He came a couple of days later and fixed it. He was very knowledgeable, professional, and friendly.

My refrigerator and freezer quit working and American Home Shield sent a technician out. Four days later, they sent the parts to my house and the tech installed them. Almost three years ago, I had a claim on a water heater and AHS did a fine job but the installer was lacking a little bit. He left some things undone that I had to go back and go over. But all in all, it wasn’t American Home Shield, it was him.

I like the ease of use of having the warranty. I like the fact that I don't have to worry about scheduling a service myself. I just put in the claim then I get a call from someone that's going to come and fix the issue. Someone came out for the ice maker of my refrigerator and was good. My experience with American Home Shield has been excellent. They really mean what they say when they advertise that you don't have to worry about things and just call them. What the commercial states is the experience I had.

I went to the website to submit the claim for my leaking faucet. The contractor responded in 24 hours, which was fine. Everything’s great now. But some of the contractors don't respond or they don't show up. Sometimes American Home Shield forces you to stay with them until they can't contact them. Then once they can't contact them, then they'll switch the contractor. If you ask to switch the contractor, they'll keep the same contractor. But once you have an issue with a contractor, you should be able to switch contractors if they’re not responding.

American Home Shield sent E & A and they tested my heating and ventilation. There was nothing wrong with my system. I was just trying to get what was free at the time because I've been missing a lot on American Home Shield because I've been so busy. I submitted the claim online, and then I called up American Home Shield. The girl who answered the phone was the one who scheduled everything. She was okay. The E & A techs were good. They were professionals and they went straight to working. They checked the thermostat right away and then they went out in the back to check the unit. They cleaned the unit, too. The only thing is I've asked for my contract several times, and they've been telling me they will mail it. I've spoken to over half a dozen representatives of AHS, and each person would promise me that they will send it to me by mail and I would be receiving it in 7 to 10 business days. I have not received anything.

I did the claim on Friday and the techs came out on Monday. They took care of everything.

American Home Shield told me that they were going to replace my hot water heater. But now, when I called American Home Shield, they said that we got to pay something with the inspection and permit that we got to have in order for them to replace the heater. When I had American Home Shield before, I never had that issue, where we had to have a permit just to replace a hot water heater. But they said that the contract has something new now, that you got to do that day unless you upgrade your contract to what they have now, and then it will cover that. They should have reached out to us whenever they had that upgrade and I want to upgrade it because I did have the highest upgrade until whatever changes were made. But overall, I like American Home Shield because they pretty much stand behind the product.

The AC was not working properly and it doesn't cold. Normally, someone comes every year and checks it. This time, it's not cooling anymore so someone has to look into it. The first tech that came said they cannot do the job because they did not get the correct instructions. He took a picture and forwarded it to American Home Shield so that another person could come. They should have sent the right people the second time. I spent all day waiting for the second service people. They came in, looked at the issue and said they couldn't do it either. I had to wait for another one. A third appointment was made and these people were very difficult to meet. I was waiting and they couldn't make it. I wasted three days and so far, nothing has happened. I had a very bad experience. I'm still waiting for the right people to come.

We set up one appointment, and the first technician broke down. I canceled that 'cause of my schedule, and we had to wait another week. After that, finally, another technician from Hornet showed up. He was there 20 minutes and checked, but it was just excuses about why they could not do what they were supposed to do. My refrigerator is not properly making ice, so the technician said there are several things that have to be fixed. However, he can't fix them because he can't figure out which model that particular refrigerator is, therefore, it's unfixable. The refrigerator's been in and out for almost three weeks, and no one has followed up. The only one I've ever spoken to is the call center, and they try their best to help.

I had outlets going out in my house, then more of them started going out. I requested for service and the electrician was out the next morning. It was great. He inspected my breaker box and my outlets. I had a problem with one of my GFCI switches and I had another outlet that wasn't properly installed. He fixed my electrical problems, and he was fantastic.

I had a plumbing problem and there was leakage underneath the stool. I contacted Home Shield by phone and it was all automated. Then, American Mechanical sent me an email and everything went very smoothly.

American Home Shield's service is great. The air conditioning unit motor went out and a gentleman got here, diagnosed the issue right away and replaced it. Everything was done.

Our garbage disposal stopped working so we put in a claim. We did American Home Shield's process online and in a day or two, a contractor called to schedule an appointment. They didn't have the part and they had to get a whole replacement piece. Their tech came back a second time and installed a new garbage disposal.

We've been fine with AHS. We've used them quite often. Everything also went well with Appliance Solutions. I had a claim with my dishwasher and my washing machine. The buttons were broken. Th techs did virtual first so they knew what parts to order. When they came out, they repaired it. The tech didn't have a tool at the time to repair the washing machine, so they came back the next week and did that.

I used the app of AHS when I submitted a claim and it was easy to use. Our air conditioner was not blowing any air at all. The techs put Freon and plugged the leak in the air conditioner.

The pipe underneath the bathroom sink was leaking. No matter how many different things I tried from Home Depot, it kept leaking. So, I called American Home Shield, and Shawn came out. He fixed it. Then 10 minutes after he left, it started leaking again. That was a Friday. We called back on a Monday. They put Shawn on a different job up in New York. So, they had another guy come out. I kept messing with it and it finally stopped leaking. I called off the next appointment. A couple of days later, it started leaking again. Now, we have a new appointment and the guy is coming out tomorrow between 2:00 and 6:00.

The customer service quality is good, so far. Every time I've had a problem, American Home Shield took care of it right away. Most of my problems have been my refrigerator, washer, and dryer, and my ceiling fans went out once already. Also, I recently requested service for the toilet, and everything went great.

I bought a house last year and one of the light sections quit working. The technician that came out was very nice. He explained it was a bad dimmer switch and explained that American Home Shield doesn't cover around dimmer switches. I'd just upgrade then he could fix it. But he had taken the dimmer switch off and I told him it was fine to go ahead and fix the light and he did. The tech was very nice and very professional. I wish AHS could have taken care of the dimmer switch, but it's not a deal-breaker. I'm happy my light is working.