American Home Shield Reviews

American Home Shield's service has been great. I recently had a claim for my hot water heater. The claims process was great. The techs had to come back because they had to replace the water heater. Most of it was covered. I had to pay $700. There have been some changes to the code. It would have been $100, but once they had to make those changes, it was an extra 700.

I had three things going on. I had a leak in the kitchen. The tech didn't have it on his truck, so he's downstairs replacing that now. I had a leaky toilet and a leaky faucet which he wound up replacing a thing in. The guy has been fine. He was supposed to come out last week and he said he'd give me a call Tuesday. But he didn’t, so I gave him a call on Thursday. He told me that he was ill. He said, “I'll call you early next week to schedule a time.” He did. He called this morning and said, “I'm thinking today or tomorrow.” He called me an hour ago and said, “If you're available, I'll be out there in about 30 minutes.”

One of my AC units wasn't working. The guy who came out checked the thermostat. He ended up replacing the thermostat and something inside the unit itself. I sent the service request to American Home Shield through the app. The app is good. If I have one complaint, it's about a subsidiary of theirs, ProConnect. I used their services one time. Normally, when American Home Shield comes through, I pay on the app and that's it but when I called ProConnect, which was recommended by them, they charged me $186 and they never fixed it.

I like to have American Home Shield. The biggest thing for me is I like having my appliances covered. I don't have to come out that big amount of money when something comes up. And I'm able to call AHS, have somebody come by, look at it and whether they would fix it or not, or I get a new appliance. Recently my microwave was messed up. AHS wasn't able to fix it but they replaced it. It was done in a timely manner. Also, the techs were very helpful and professional. I would recommend AHS to anybody.

My refrigerator wasn't cooling properly. So I called American Home Shield and immediately they responded. They asked me what was the issue with the appliance and I told them. Then they scheduled an appointment immediately. It was pleasant. The next day, they sent me a technician. He was promptly on time and he was courteous and very pleasant. He answered all my questions. In no time, they were able to fix the refrigerator. Up until now, my refrigerator is still working. But when ACT Appliances came out, they took care of the issue quickly. It was early in the morning and I was a little bit anxious thinking how long it was gonna take, but they came on time. I was pleasantly surprised.

There's an automatic shut-off on the unit and it somehow got water in it to cause that shut-off to activate and turn it off. That was one of the first things the repair person that came out here checked and that solved the problem. He was very professional, knew what he was doing, very personable. I'd be happy to use him again.

I have a couple of rentals and I can't be there to find an AC guy. The home warranty acts as a central hub for me. I feel good about customer support when I make a claim. There was just one time I couldn't understand what the individual was saying. It must have been overseas. I felt so bad and I hung up on her.

The heating mechanism on the dryer wasn't coming on to dry the clothing. The tech that AHS sent was excellent. He was able to fit me into his schedule right away and was punctual. He gave me some options of some time frames and called me 30 minutes before, so I could leave work. He went right into work and knew what to do. He was able to fix the part on that particular visit. He had to part in his vehicle, so he didn't have to go and find the part or come back. Overall, I had a great experience.

The air conditioner was blowing but not super cold. They added some coolant to fix it. But it seems whatever we call AHS about, we wind up paying for. Also, the timing of their response could be better.

I've used American Home Shield once and so far, so good. When my upstairs air conditioning was out, they had somebody contact me that day. He knew what he was doing and only had to make one trip.

The dishwasher wasn't working. A very nice and professional guy came out and put an electronic board in. It worked for a couple of days. Then as I was walking around the house, I could hear that it was making noticeable alarm noises even when it wasn't on. Then it just stopped working. So, I called back and they sent someone out a week or two later and put another board in. Now, it seems to be working.

The motor was broken on the furnace because it wouldn’t heat. It blew cold air then it just stopped. They called me to schedule a time and let me know who was coming. The tech came out, said he fixed it then left. I tried it, and it wasn’t fixed. So, I called the company, and they called him and told him to come back. He went back down and into the crawlspace, it was fixed.

I had a guy come and rekey the doors because it was a service that American Home Shield offers. He was very nice and the doors are perfect.

I had some AC issues and AHS got someone locally to contact me directly. The tech came out the next day possible and fixed everything. Having AHS as my warranty is quick, easy, and affordable.

We called to make our claim on an air conditioning unit, and American Home Shield sent someone out from Chilly Willy. The guy showed up in a pickup truck and did not have a business card with him. He went to the air conditioning unit but never actually went to the unit inside my home. He said, “You need a new compressor,” and that was the end of that conversation. I said, “Great. When will I know that they're coming to fix it?” He said, “They will call you.” I didn't hear anything for a good 10 days.

We had four different things. We just moved into a house and we needed some things fixed plumbing-wise. I spoke with an American Home Shield representative. I like talking to a person instead of electronic equipment. So, I was pleased. The contractor had to come back because he didn't have parts for one of them. But he took care of the issues in an hour or two.

I had a busted pipe in the kitchen ceiling, so we had plumbing service come out. The contractor had to access the ceiling so they had to get authorization, punched a hole, and fixed the pipe. Then 510 came out after the fact and did the ceiling repair. The technicians were very professional and pretty prompt. There was nothing that was delayed. Their response wasn't necessarily immediate, but they showed up when they were scheduled. So far, the experience has been pretty good.

A couple of weeks ago, my garage door opener was having some issues. The techs did it in an hour or less to get it fixed.

I've had a good experience with American Home Shield thus far. They're worth it. I don't have to look for my own service provider and I don't have to pay anything, but the $100 service fee. I was having issues with my washer and the tech that came out had to change the computer board. He was very professional and knowledgeable. He did well. So far, everything is good.

Something was out in the fridge and they took care of that right away. They set up an appointment with the technician and the tech came in, took a look at it, and took care of it. They ordered the part, which came in a couple of days, and they came back to install it. It's worth it to have the warranty.

The biggest benefit to having a home warranty is I know how much it's gonna cost to fix something. We haven't had too many giant things go wrong, and I assume that, one of these days, we will and we're going to be really happy that we have it. The cost of stuff is more spread out, and American Home Shield seems to know what they're doing. Sometimes though, I have to call the assigned company. When my air conditioning was broken and they said, "Okay, you're gonna get a call within two days from this company. They'll come fix it," I didn't get the call. It was almost like the HVAC company was so busy, "If they don't bother us, we're not going to bother them." I've just gotten to, now, calling them myself as soon as I get the email saying I'm gonna get a call.

We have used them quite a bit for things that have broken and it's been great. A recent claim was the outside keypad on the garage door wasn't working. A spring was broken but it wasn't covered. We ended up having to pay out of pocket. Also, sometimes, we have a company that's difficult to deal with. But that's like anything else. It's not AHS’s fault. Other than that, we have recommended AHS throughout the years to other people.

I called AHS for an appliance repair and the process went pretty well. The contractor is gonna be here today to replace the appliance because it didn't get fixed the first or second time they were here. The tech is very pleasant. Having AHS as my warranty is a win-win for both us. I'm happy and I'm paying my dues monthly.

The tech from Delta Home came out and fixed my air a week ago, and it worked for like four hours and it went out. So, I've been out of air for a week. They're supposed to come back out today. I've also got a couple of things. The hot water heater wasn’t working and the tech had ordered a part for it. Then I've got an unusual stove and American Home Shield is trying to find somebody to work on it.

When A-Town came out here, I explained to Aaron that my washer was full of water. It had gone through the wash but would not rinse. It had a code of OE. Aaron used a special thing and got it to spin. I had taken all the clothes. I had wrung them out and had to go to the laundromat, wash them, and came back home and dried them. He put it on the special spin. The water spun out. He said, "Oh, okay. It's fine. Put a load of clothes in." I put a load of clothes in. He only stayed here for a little bit. He never stayed to see a full load wash. So from the wash to the spin cycle that was about 20 minutes, I was calling him saying, "I'm having the same problem. I've got the O3 code and it's not spinning.” He looked up the information. He said, "Well, that sounds like the pump. The code for the pump."

I'm happy with AHS. The techs that came out were awesome and friendly. I really liked them. They fixed my water heater pretty fast and my refrigerator recently.

Last year, I called American Home Shield when I had a problem with the pipes that were frozen. Liberty came and they told me that something was wrong with the unit outside and they said that it would leak, so they needed to change the whole thing outside. I agreed to do it. I paid almost $2,000 out of my pocket. For the whole summer, it ran well. Then when I started this year, I was wondering how come it was blowing air but it's not cooling. So, I requested a repair and AHS sent the same company. They checked it and they said my Freon was totally empty.

AHS is a great company to have as a warranty. Everything is smooth with the claim submission process. There was a problem with the motor of my AC and the tech knew what the problem was.

It was very efficient easy to navigate through American Home Shield's website, and I heard from someone within two hours. I needed Freon in my AC. The issue was very easy to diagnose and the techs were here no longer than 30 minutes.

I've got a claim for a pool pump. I'm not satisfied with the way that was going. So, I gotta get back with American Home Shield and figure that out. It has been going on for a while, but I understand that they haven't found somebody to do it. This lady called and she's hard to understand and none of the information can be sent to me via my email. She wants me to write everything down and there's a lot of stuff to copy down. That did not make any sense to me. So, she said, "Well, you can find your own technician," which I don't have a problem with that.

I question the individuals that AHS uses. Whenever I go online, I see nothing but negative reviews. I don't understand why they ignore the reviews and continue to have these individuals that they send to innocent people's homes. It's ridiculous. I had a claim for the AC that was blowing hot and it also needed maintenance. I went through AHS to hire a contractor just in case it wasn't something simple because sometimes it's something extremely simple, which it was that I discovered. They were going to replace a board, which was perfectly fine. My thermostat was set to the wrong type of system. I hired the service individuals for maintenance upgrades. I asked, "Do you need me to make sure the water is turned on outside?" I've hired people to do maintenance of my HVAC system before. I see them take the temperature of the air, the level of the Freon, and they water everything down. They clean out the coils. I've watched it before.

I liked the last service I had. The man that came and did my stove was great. But I'm having problems with my air conditioner every year. Every year, the same problem. It ain't working again this year. I ain't even called American Home Shield yet because I don't like dealing with these people coming out there, claiming they fix something, and cost my husband $1,000 every time they come out to put some damn Freon in that thing. Also, I can never get into a manager or a supervisor because we shouldn't have to pay $1,000 for Freon every year. I wish I could find another Home Shield company.

I've had a few claims, and so far, so good. One claim was for the refrigerator. First, American Home Shield sent one of their service providers who came twice but couldn't figure out how to fix it. They had to get somebody else who specialized in Viking refrigerators and that guy was able to fix it, although it took three weeks to get the parts. However, that's a supply chain problem and I don't think that's anything to do with them. Another claim was for a pool pump that was down. They handled that and I was happy with it. All in all, having American Home Shield has saved me money.

My air conditioner in the house was leaking. I filed a claim through the automated service. Then, AHS sent me a text and the contractor, Blizzard Air, called me. They came out, blew up the drip valve, and told me how to keep it clean.

A plumber came out on a holiday, which was great. He figured out what the issue was right away. He had all the parts to replace everything and make it work within 40 minutes.

When the gentleman came out and did the bathroom fans for us a month ago, his service was great, but I had to wait a week just to get a service call, and then, he didn't show up. It was supposed to be between 10:00 and 2:00, and he didn't show up till 7 that night. I was a little bit upset about the fact of the timing. Somebody should have called me from his company saying he was running behind. But overall, I'm 100% pleased with everything I've received from Home Shield. It's a pleasure dealing with the people that are involved with Home Shield versus, every once in a while, having a little bit of displeasure. It's primarily because people don't communicate, not because it's bad service. I'm extremely pleased with the technicians. They all seem to be very knowledgeable.

There was a groundwire issue. It came disconnected and the electrician reconnected it and made sure it was secure. The contractor was really good. I also used AHS for a plumbing issue, HVAC tune-up and AC tune-up. I like AHS so far. I've enjoyed the timely service calls and getting work orders opened and closed pretty good.

There wasn't any power going from the water heater to the breaker box, so American Home Shield had to get an electrician out. They were fast. They said that after the electrician came out, they still had to come out and check the water heater. I'm waiting on them or American Home Shield to call me back on that. We also used American Home Shield for my AC, my refrigerator and my dryer, and they were able to resolve the issue each time. They're very efficient. Everybody should have them. I even recommend people at my job. Even people that rent, I tell them that it's always good to have American Home Shield.

The first time I had to call American Home Shield was about my AC around March. They assigned someone and the first concern I had was when I looked at the reviews online of the person that they had assigned, it was terrible. I called up and asked if I have to go with this contractor and they said I have to go with what they give me. I told them that the reviews are terrible and that I didn't feel very confident about what was going to happen and the experience that I was going to have. Also, it was my first time and they explained to give the contractor 24 hours to get back to me.

We had an issue with our air conditioning unit so we called American Home Shield to have someone come out and see what was going on. That process was very smooth. Initially, I did the claim online then I called them to see if I could request Anytime Air. The lady said that Anytime Air was not taking any calls. Since I had already opened up a request two weeks prior and it was within my 30 days, she said that she would just send the same personnel, which was Abilene. I was very appreciative of that. They got to work right away as soon as they saw what the issue was. It was just a pipe that was clogged to the outside. Everything's working smoothly now.

The contractor was able to fix the issue that day. It took him a solid 5 to 10 minutes at best. Everything was satisfactory.

The contractor came out and did an AC tune-up. Two days later, my AC went out. American Home Shield sent somebody out to fix it and said they waived the fee because they didn't know if the guy that they sent out broke something. But they keep sending me letters saying that I owe them $100 when I've had two supervisors tell me that it was taken care of, no charge. Other than that, R Harris AC and Heating was great. They were very helpful, courteous, super knowledgeable. That guy was awesome.

The last claim with American Home Shield was taken care of but the claim before that one was not. I had a leakage with some of the pipes around my heater. It was an old leak. When I called them, somebody came over here and looked at it. He was saying that it was new or it was caused by a weather problem that we had, which was not. I called them right after we had a freeze storm but the leakage has caused a buildup of rust at the joint. Whether it was a freeze storm or not, it didn't make any difference from what was happening before then. I tried to explain it to them, but they did not fix it. I was not too happy with that. I've been with American Home Shield for a long time and all these years, I haven't even made any complaint, except for this last one that had to do with my microwave and dishwasher.

American Home Shield is great. The quickness and being able to report an issue and have them dispatch somebody out is one of our favorite things. I sent in a claim when the AC wasn't cooling off at all. The contractor that came out was really wonderful. They kept us updated along the way. There was a leak and they had to recharge it. They had to come back out and finish the job.

The fan of the condenser that sits outside the house was heating up. AHS sent me an email saying they got ahold of Placer Air and they sent them to my house. The techs were outstanding. They changed the control panel.

My last claim was for my washer and they gave me the option to get a replacement, which I liked. However, I was told the wrong information that I was getting one in three to five business days. It's been since June 6th and today is June 15th. It has only shipped and I don't have an estimated delivery. I've been without a washer for three weeks, which has been very inconvenient, and I've been having to spend money to go to the laundromat. Other than that, the contractor was good. Also, I feel like the service from AHS has been beneficial.

I called and talked to a lady to file a claim for the dryer. Then, Kasanet contacted me to set up the appointment and the interaction was great. Also, they were on time and they were able to have the part right there in the vehicle. It was processed everything the day they came out.

My garbage disposal was dripping water and flooding my cabinet. Kelly's Plumbing, the service company, scheduled the service immediately. I did the claim to American Home Shield the night before, the next morning I was scheduled, and the following day, they had sent somebody out. So, it was a fairly quick turnaround. Kelly's Plumbing was great. They were prompt. Their app was great. They let us know when they were coming. There was a tracker to let us know their progress. They came through the park, which was kind of a halt, but the tech was in and out within 15 minutes.

When I called American Home Shield, I asked them about the contractors that they use. They branch out a little further so I like that. They pool contractors other than just the local contractors I was familiar with. I had done some research for a while online and read their reviews. Their process is easy from the start to finish, and everything can be done online. So I like the ease of that.

I had two claims with AHS. The first one was for the garbage disposal. It didn't work at all. It was a jammed blade. The second one was a clogged drain. It flooded my kitchen and it backed up in the sink and backed up in the dishwasher. The first time I called the company to come out, they couldn't come out for a couple of days. I said I couldn't wait. I've got to get a plumber. I called the plumber. He wanted to snake it for $350. We said, no way. So he left. I called the company back. They got someone out the next day. He was professional. He fixed it without doing snake even. He knew what he was doing. He knew why it was backing up in the dishwasher. He knew how to get rid of it, or at least attempt the easiest way to try to clear it out. He had a mask on and put booties on his feet too. He was the same guy that fixed the garbage disposal.

AHS does a good job. The kitchen sink was leaking. I had a good experience with the rep. The techs came out on time and they were very cordial. They took care of the issues and replaced a gasket or a pipe. Things went pretty smoothly.

American Home Shield's service is good enough, but it used to be better. The people who have come out for service recently hadn't quite been as good as they used to be. I had an AC claim and it turned out the problem was just a dirty coil. So, the guy sprayed some chemicals on the outside. He didn't take anything off, but he sprayed some chemicals on the outside and rinsed it off. That did make it work, so I shouldn't complain but when I looked on YouTube, people take things off before they clean. Maybe he knew real special how to spray it, and they also gave us two units of Freon. It really is convenient to just call AHS, but my wife has considered switching. She'd like a company where we could choose who comes out to do the service.

So far, we are enjoying American Home Shield's services well. But the two or three small issues that we had, the technicians that they scheduled to come out came within a reasonable time frame and resolved it without having to come back out as of yet. There was a leaking that was hard to find in the kitchen sink. And it was a crack in the pipe, the tech said, right where they connect with each other. So, he said he had to replace either a piece of the pipe or the screw nut type of bolt. I think it was like a bolt on the pipe, the plumbing pipe. And that resolved that leaking issue.

The AC was low in Freon and there was a part that was gone. The tech from Evolution Cooling and Heating had to order it and he came back the next day. I liked AHS's service.

We had to use American Home Shield for the repair of the garage door. It didn't cover the spring, but it covered something else. The claims process was good.

American Home Shield has been excellent for me. They're on time and live up to their word. When I requested service for my dishwasher, the tech responded within two days, which was very quick. The repair work was excellent too.

I like American Home Shield's monthly premium payments and their vendors are very quick to respond. They also know what they’re doing. Recently, a technician came for the outside unit that would try to turn on then shut off. He checked it, said it was leaking gas and to call them if it happens again.

With American Home Shield, I can get a reasonably priced repair on some of the main parts of my house that may or may not be under warranty anymore with relative ease. I've used it so far for an issue with my dryer. One of the parts inside broke that I would never have figured out. The tech replaced it then and there. I also got the house rekeyed and that was really nice and quick.

My toilet was backed up. After submitting the claim, the contractor called me the next morning around close to 8:00, which was around the time that they were supposed to call. Then they came out on my lunch break and there were a lot of questions they asked before they actually did what they were supposed to do. But they took care of everything in less than an hour. I still had 15 minutes once I got back to work and I just had 45-minute break. So that was good. American Home Shield was good. I’m satisfied with them.

My gas stove and oven had issues. There was some kind of wire and that burned a fuse so it wouldn’t light to heat up the oven. It was three days before the techs came. Then, they came back the following week to fix the problem. The process met my expectations.

A screw in the door of the microwave came out. The guy that came out said it was not safe so he unplugged it. It was an older microwave so we had to get a new one. So we chose to get American Home Shield to send us a check. We haven't received the check but we're getting a microwave tomorrow installed and then we'll just pay the credit card off with the check. It is hard to live without a microwave. We’ve been without it for about 10 days. But the tech did a good job and he was very informative. I was happy with him. He explained everything. We had to have a new HVAC unit back in the fall and the installation went great. It didn't take all that long. Overall, American Home Shield has been a good service.

American Home Shield responded quickly. However, I got an issue in the beginning. The time wasn’t on schedule. They told me 11 o'clock to 1:00, and 3 o'clock they told me 4:00, then it became 5:30. The guy came and I could tell he was rushing to leave. He told me it was a leak. I told him I got a baby and it was hot. He said I needed to call American Home Shield to schedule. I couldn’t sit here for two weeks but he just left. I called and said, "If I have to go get an AC, I will put an AC, and I'm gonna back charge you for what I'm gonna get.” I was gonna buy some fans and put them at my house to keep my babies cool. After that, they called me to apologize. They sent the guy again and he was different when they came the first time. He came and replaced it. However, it's getting warm inside the house, so I don't know if we got another leak.

I've used American Home Shield several times. So far, so good. I like the timeliness of the service. I call the 1-800 number. I make a few comments as to what my problem is. The system seems to work pretty well. If it doesn't identify the problem without talking to anyone, there is a feature to let me talk to someone. I used the home warranty when one of the mechanisms inside the toilet was running water and I couldn't get it to stop running. Someone from Sewer Medic came and he was knowledgeable. He took care of my problem. I also had an air conditioning problem a couple of times and the home warranty took care of that for me. There was also a time I had a problem with my hot water tank and water leaking in my garage. American Home Shield had to replace both of those and I had to pay out of pocket. My deductible is now 125 and that's the second increase.

I did a comparison of warranty companies and then I talked to my wife. I had them a long time ago. Things are getting a little bit more expensive out here, so I went back to what I know. I'm enjoying my service. For the price, make sure that you get something that's suitable for your needs. I used American Home Shield for a claim and the contractor I had was professional. The tech took everything apart and then put everything back together. The tech said the fuse for my unit is no longer being made being it's an older model. He said he would be in contact with me. American Home Shield replaced the unit and I'm supposed to be getting the new one today.

I got information from AHS for the AC tune-up. But then here in Illinois, we had that triple-digit heat the next day and my air conditioner froze up. I know where the coils are, so I took that cover off, and it was a solid block of ice. I called AHS back and said, “I've got a problem with my coils. It's going to have to be somebody else other than just a tune-up.” The techs did a great job and did it quickly. I would have them back. Everything's working great now.

We thought the AC was leaking. The tech checked everything out and found it was a hot water leak in the wall. He showed us where the problem was and told me we'd call in for the plumber. But my mom had called a plumber in before I did another request for American Home Shield. So, they fixed it instead. With AHS, I can call them and somebody comes out. The reps are always nice, courteous and polite. They get everything done. Sometimes I can get techs that day or they put in for emergency. Sometimes it is on the weekend and I can have somebody to come out on the weekend. Sometimes I have to wait, which is understandable.

In the basement, there were a series of outlets that didn't work. It ended up being a GCI unit that was bad. The electrician replaced it and everything works now. He was very courteous. I had to work at home and he was very considerate of my workspace and work hours. AHS has been professional. If I have a problem, I call and they explain everything to me.

The ability to do everything online is pretty nice and AHS is fairly responsive. I had a rekey service done and Realty Rekey was excellent. The gentleman was very professional, good at the job, and fast.

My AC wasn't cooling. The techs serviced it. he was very hospitable.

I had water damage. The plumber came out and did the job. He was very professional. The service has been very good. Everyone that comes out is professional.

I had a noise in my air conditioning unit, and the man came and checked everything out. It was a very good visit. He invited me to go along with him while he was doing things, so I saw what and how he was doing it. The service was excellent. I've also been satisfied with American Home Shield ever since I got it 20 years ago. I'm waiting on a call from them now concerning a request that I put in.

The premiums are real high and sometimes I'm left wondering if I'm nearly getting my money's worth. Also, there's always the concern that they would deny things that I thought were covered. I had a pool heater that the warranty service covers and it broke down but they refused to fix it saying that it is a saltwater treatment. They made up all kinds of reasonings and they refused to do it. This recent time I had a claim was fine. There was a switch in the heater that had a blown fuse and Watertight Pool and Spa came out for that. But one of these days, I'm gonna cancel the warranty. I was doing the math between the premium I'm paying every month plus the fact that every time I have to call somebody is another $100. I'm left wondering if I can just set aside that money in an account and then use that to pay for any things that come up. I'll come out cheaper on the other side.

The dishwasher had a broken panel. That was what the tech reported to American Home Shield. And they decided it was more cost efficient to just replace the refrigerator. They initially tried to solve the radiator. It was a fan in the back. And it was supposed to cool down this big compressor that cools the refrigerator. So, it was not functioning for some time. That led to the compressor being broken or failing a bit.

I sent in a claim for the garage door opener online and I was contacted in about three days by the contractor. They were fantastic. Since I live in a very rural area, it's very difficult to find contractors. But American Home Shield never has a problem finding contractors. Their service has been very good. They're very responsive.

I call American Home Shield when there's an issue. So far, the service has been pretty good and they've been pretty quick. We had two issues and used the warranty. Our AC and our ice machine were acting up within days of each other. The problem was somehow resolved on its own before the techs came and serviced the units. The guy was like, “I'm sorry for coming out for no reason, but everything's fine.” We're still unsure what it was. For our AC, it might have been the filter because we changed the filter. Our house wasn’t cooling. I just turned off the entire unit and it was fixed. The tech that came was polite and he checked everything twice to make sure he wasn't missing anything. That was great.

The guy who replaced the locks was in and out in five minutes. He was great. Everything's fine.

It's been great with AHS. I wouldn't deal with other home warranties. Since I've dealt with them over the last few weeks, there hasn't been one issue. Their vendors have been great. But it would be nice if they had some type of system where a property manager can be added to an owner's portal with their own login. I call the claim in but I have to call on the phone and push a button. But that's fine 'cause it works out well. With AHS, I've had somebody contact me immediately in the next day or so. Everybody needs to get American Home Shield because other people can go to the wayside.

AHS is usually pretty fast and my experiences have always been good. Tom Melton Services came out for a garbage disposal issue at one of my rental houses. As soon as I requested service, the tech called my tenant right away.

The motor of my air conditioner blew. I signed in to American Home Shield and requested service. I told them what I thought was wrong with the air conditioner. 20 minutes later, I got a text message telling me about my appointment. That was pretty fast service and really easy too. People showed up on time and they were amazing. That was done a couple of weeks ago and the house is cool. Everything is good. I recommended American Home Shield and my stepfather should be getting the service next.

We had American Home Shield before with our first house, and we never had issues with them. When we moved into our new house, my husband had gone with a different company, and we really didn't like them. So, we went back to American Home Shield. I do like the new extra coverages that AHS has for the electronics. That was pretty neat. We got that added when we went back to them. Recently, we had a leak in the basement, and come to find out, it was the little spigot from outside that was leaking. It was really easy to submit the claims to AHS. We just put it online and we got a response back within 24 hours. So, that was great. We've got the techs down as our main people because they come out to repair everything that we've called for.

A year ago, I had a claim for a refrigerator and that went fairly well. Recently, water was running out of the wrong drain hose. The tech told me that it was unleveled up top. He said that right by it leaking, it was going back to the original side it was supposed to drain from and that issue would quit. That did not quit though and instead, it’s running down my wall outside from the ceiling. The contractor is coming back today to rectify the problem.

The breaker switch was flipped so I could have fixed it myself but I didn’t look there. The tech was very professional and helped out a lot. Submitting the claim to American Home Shield was very simple, easy and self-explanatory. It was on a weekend and it was also Memorial Day. But he got out quickly, which was the next business day. It was a very good experience with AHS.

We've had good luck with AHS and we love it. I'm referring them to everybody. But my daughter whom I also told to get American Home Shield has had nothing but crap service. Now, she's in the middle of waiting a very long time. One person is telling her one thing and another person is telling her another.

I like American Home Shield a lot. They are the best. They respond very quickly. They don't leave us hanging, wondering if the ticket’s okay out there. I also like the contractors that they use. My recent claim for plumbing went well. It didn't end up being anything more than my washing machine and the plumber couldn't do anything with it. But he was very prompt and quick. However, sometimes the service charges are more than they need to be. I wish it could be 50 then pay up to 100. I'm also paying the monthly fee. For the last two visits, the service would have been less than that had I just called them out. But you run the risk if it’s something more and you haven't paid the 100.

When my AC would come on, it would only work for an hour. Then, it would constantly try to keep blowing, but there was no cool air coming out. I did a claim to American Home Shield online. The website was pretty simple to use. They sent Frog Pro and their guy was absolutely fantastic. He convinced me to upgrade my package with American Home Shield. He talked about how great of a company they were. Even though I had the packet, and I filled out the information in the packet, he identified a bunch more information for me that would be beneficial. I would highly recommend to people I know that they get a package with American Home Shield. It’s definitely helped save me a little bit of money, and I'm sure it's gonna help save me more money in the long run.

The main capacitor on my air conditioner keeps popping. This is the fourth time I've had to open up a job order for the contractor to come out and have somebody refix it. So I told American Home Shield, "Well, it's weird because if the capacitor keeps blowing up means there's something else wrong with the system that’s blowing that capacitor.” Right? But they don't want to do anything else to send somebody else out there to troubleshoot the air conditioner system to see what's wrong with it.

American Home Shield so far has been very helpful for our family. Recently, the garage was not working correctly and the contractor was able to replace the whole product. The guy was quick and timely with his work.

American Home Shield sent Crown and they fixed the pipe leak. They were professional. They were on time. It only took them 10 minutes to do the repair. It was a pinhole in an elbow that has been leaking for quite a while, so it destroyed the shed end part of the bedroom wall. Everything's been good with Home Shield. I haven't had any problems other than they don't do repairs on the weekends and they don't do frozen pipes. I know that that was a big issue when I had frozen pipes, but that's just part of their contract and their guidelines.

AHS is a great company for a warranty. I like their website. It's good. You don't have to speak to a person. Everything is done on the website. The website also gives the name of the contractor and the request. You can see it online. If you want to cancel, you can cancel. The toilet wouldn’t flush for my recent claim. The tech fixed it. He was very professional. He did what he had to do.

We came home. The AC wasn't working. We called American Home Shield and told them what the issue was. They said that somebody would be contacting us within 24 hours and they did. The company called me on Memorial Day, said that they wouldn't be able to come out because they were so busy. I asked them, if they had a cancellation or if they had extra time today, to go ahead and put us on the list. Lo and behold, they were able to come out that same day and get us all fixed up. They had everything available on the truck and it only took them 45 minutes. It was a great experience.

I'm happy with AHS, but I had a very bad experience with the company that was hired for our claim. They brought the appliance but they didn't install it. They left it and I had to hire somebody to install it.

The ice maker wasn't working. I called AHS and submitted a claim. It was very easy. I got a picture of the tech, the name of the company and his name. He was very nice and good. He explained everything to me. He had to come back. But everything's fine, now.

The AC didn't seem to be keeping pace with keeping the house cool. Submitting the claim was very easy and Integrity Air Conditioning was exceptional. So far, I'm pleased with the service. Although I get the sense that I have material problems that AHS tries to repair versus replace.

I had another company come to check my air conditioner, and they said I needed a couple pieces in it. They told me that it would cost $500 and American Home Shield wouldn't cover it. When they left, I called American Home Shield, and they said they cover it. They sent somebody out. That person checked everything and said that it was all in good shape and I shouldn’t have any problem with it.

The contractor came out to work at a garbage disposal. It was plugged. Anything wasn't going through. They got it working and it's fine now. The disposal works fine now. If you want a warranty, I'd recommend American Home Shield.

American Home Shield was offered by the company that we were purchasing our house from, and we accepted it. They were pretty easy about paying for it, and that was okay. However, I need to file a claim for my house and I don't know where to go. Nobody explained to me how it worked.

American Home Shield's claim process is awesome. You call and pay your deductible. Today, I put in a claim for a pipe leak and they processed my payment. Five minutes after the call, I got a text saying my tech was gonna be out there on Wednesday. I had a claim prior for a non-functional water heater. A technician with Whitney Holdings came before his appointment time, which was awesome. He diagnosed the cause of the non-function and fixed it. The unit working just fine now.

I decided to get the warranty because I already had to replace all the plumbing and electrical in the house. I got tired of paying $10,000, and I said, "Well, let me get a Home Shield," my brother said it's good to have a good peace of mind. If you got a problem, they're really good. But some stuff they do great with, and other things like AC, it's pricier and it seems like they don't want to help me out and take care of me.

The air conditioning wasn't cooling correctly. The contractor called me within 24 hours of me placing the online notification for service. They're friendly in the office. The tech that showed up lives in my community and was pleasant too. I gave him two landmarks and he knew exactly where the house was. He was hands down wonderful.

AHS did a good job on my plumbing claim. It was great with the tech who came out except one toilet is still having the same issue.

Having a home warranty is convenient and it helps out with saving costs. When there was a leak on my AC, a company came and looked at it. They were the same company that came and thought they identified the problem last year. The tech filled it up, I paid for my Freon, and the AC was working perfectly fine. This year though, I had the same issues, but in just one visit, that same company found out what they thought was the problem at this time and fixed it. They replaced the rubber tube inside of the unit, refilled the air for me with no problem and American Home Shield was not gonna charge me for Freon this time. The AC is working perfectly fine now, and hopefully we're good.

We noticed a leak on the ceiling of our downstairs bathroom and we suspected there was a leak in the plumbing. We heard from Draingo in a day and they diagnosed the issue in 20 minutes. The plumbers were able to fix it on the spot.

Whenever AHS sends the technicians out, they do a good job. However, last year, I put in a request for a heating and air system and it took a long time for that request to get resolved and I was very frustrated with that. It took from December to April to get that issue resolved.

I was satisfied with American Home Shield's service. I had two issues. One, my toilet was running in the back. So, I called them and they sent someone out and they replaced the mechanism in the back of the toilet. Then my air conditioner was leaking. I called again and they sent someone out. It turned out the air conditioner was clogged. So, the tech cleaned it out and it's been fine. Everything's working good now. The technicians were experienced, and knowledgeable, especially the AC guy. He explained everything to me and then took care of it. I'm happy I got AHS for my home need.

AHS's website is good but there are a couple of things that have not worked out very well. I submitted a few tickets recently for my washer and dryer. The first time, I selected both the washer and dryer for the ticket. The tech came out and he fixed the leak on the bottom of the washer but that was it. The water leaked down to the basement and destroyed my ceiling tiles and everything else. I repeated that ticket but I haven't heard anything about somebody coming back out for a follow-up on that.

Diem Plumbing Services came out a couple of times. Once was for my water heater that was leaking. Then the second time, it was a leak in the shower. I did the claims to American Home Shield via the internet and I did not have any problems with their website.

I like American Home Shield. When the thermostats were out, the contractor repaired them. They brought two for both upstairs and downstairs units and there was no charge for it. I appreciated that. The cost being a little bit lower per month would be nice though.

American Home Shield sent out somebody when I wasn't able to be home. So, he was dealing with my wife. I came home and the guy was charging us for more than the work that needed to be done. I called American Home Shield and told them about it and I asked for another gentleman, but they said that's not how they do things and said he's written me off with stuff to either call the manufacturer of the water heater to see if that was per spec of what he said, and it wasn't. American Home Shield said, "Well, you go by the contractor. You would have to talk to him." I said, "I already talked to him. He charged me for things that I don't need to have." So, that was kind of the problem. I wound up taking the money that AHS offers, instead of getting that gentleman to do it. Most recently, Union Express came out and fixed the AC within 10 minutes. It was the starting capacitor that was bad.

One of my units wasn't cooling at all. Apparently, the capacitor wasn't working. The contractor that came out was really good. They were very prompt and efficient. They had to replace the capacitor. The technician was very friendly and polite. He was also very quick and efficient. He worked clean and was out of here. The best part about American Home Shield is that I don't have to research and find somebody to do repairs. They take care of that part for me and it's reasonably priced. I've been pretty satisfied with everything that has happened so far.

I didn't have a good experience with AHS the first time. There's a company here in Phoenix that's on their website so I thought this was the company that AHS uses to fix the AC unit. The guy came out from this company, he went upstairs to my attic, and he told me that my compressor was bad. But I bought this house in 2011 and the unit was brand new. He proceeded to say it's gonna cost 1,400 to fix everything. I called AHS when the guy was here and they said they don't use this company anymore and to not let him do anything to my house. But I had paid the company $79 and I was kind of angry that I had to fork out that amount for somebody that didn't even do any service to my house. Then come to find out somebody disconnected all the wiring upstairs in the attic to the unit and put a big hole where those wires were supposed to go. I had another company come out and their guy fixed everything for me for $190.

My ceiling fan wasn't working. The tech said the remote wasn't getting contact. But it didn't have a battery in it. So, I figured they could at least put a battery in to check to make sure it works. But they took it upon themselves for me to go get a battery and then they left. So, when I got the battery, the fan is still not working. The electric company should have batteries in their truck and test the fan to see what's wrong with it and they didn't do that. So, I'm gonna call them back today.

Air Majesty was fine. They fixed what was supposed to be done for my AC that was dripping in the attic, but then they said there are certain things that have to be up to code. I have to redo some of the different things involved with the AC.

The tech was very nice. My air conditioner wasn't working and he had the capacitor available with him. The AC has been doing okay since the repair.

The last person went from Spring Hill all the way down here to fix a problem we had. It was a plumbing issue with the commode. I was surprised they came down because that’s a 90-mile drive, round trip. They did a good job, and we were very happy.

My AC wasn't working. I did a claim to American Home Shield pretty late on a Friday night, so then I heard from them first thing Monday. Somebody came out, but it wasn't an HVAC problem. It was an electrical problem, so he let me know that and he transferred the service request to electrical for me. I did get the electrical service request and the only person that they could schedule for us wouldn’t come out for a week, so I just canceled the claim through American Home Shield and got my own electrician because we were trying to move in the day after that, and we couldn’t move in with no AC.

Our dryer wasn't heating. Within a day after submitting a claim, the techs came and did a great job.

In the beginning, when the tech came here, he was in a rush. I told him I'm in the refrigeration business, but I don't do homes. I do grocery stores. So, I already knew exactly what was wrong with it. It was the air handler motor up in the attic. He went up there. I don't know what he did. He came back down and grabbed a motor. He was like 100 miles an hour and then everything was hooked up and he told me to turn on the thermostat. I heard it kick in. Then I went outside and plugged in the disconnect from my condenser. The condenser didn't come on. I told him. He came out and said, “All your fasteners’ good. Everything's good.” I said, “Yeah, but the day before yesterday, I checked it to make sure.” He said, “I can tell you it’s the control board.” I said, "A control board? How is that possible?" He said, “I don't know. It could have shorted out or something like that”

It's been great with AHS. I wouldn't deal with other home warranties. Their vendors have been great. But it would be nice if they had some type of system where a property manager can be added on to an owner's portal with their own login. I call the claim in but I have to call on the phone and push a button. But that's fine 'cause it works out well. With AHS I've had somebody contact me immediately in the next day or so. Everybody needs to get American Home Shield because other people can go to the wayside. Since I've dealt with them over the last few weeks, there hasn't been one issue.

Both of my claims were handled appropriately. The dishwasher claim took a little while because they had to look for parts but the parts weren't available, so they had to replace it. But with the garbage disposal claim, the guy came out and resolved it within a half hour. So it was pretty quick.

I'm enjoying American Home Shield’s services because things just started falling apart one after another. I had the plumber issue and the air conditioning issue all back-to-back within three weeks. So, it saved me money. I know most people, they've had this type of insurance before, and they would say it wasn't worth it because nothing ever happened. But things happen and things did happen. And I really needed it, and I got service within two days latest. Things happened over the weekend and by Monday or Tuesday, I had someone out here fixing it and it's fixed.

There was water in the kitchen and I thought it was the plumbing. But it was the AC, which was leaking. The contractor did their job and everything’s good. I got American Home Shield for my own security. I needed to make sure that I had coverage in case anything happened that I couldn't afford to replace. I recommend it.

When the garage was broken, it took forever for American Home Shield to get someone out. They kept trying to find someone in my area. They ended up fixing it, finally, after a month and a half. The technician went out there once to inspect it. He came back out there again and indicated that there were some parts that were failing. But I had already told them that the whole machine was already shot. He tried fixing the track there. The following week, he tried to fix that and trying to ignore the fact that it was the whole mechanism with the motor. The guy was cool. The only thing was American Home Shield was trying to be cheap. The garage company called to let them know that I wanted a replacement of the garage. They said I'm not able to do that. They gotta fix whatever they find as the problem.

We had some type of electrical shortage. And we had an issue with one of our ceiling fans. When I called in initially, American Home Shield gave me a different contractor. And they wouldn't be able to see me for two weeks. So, I called them back, and that was when they referred me Governor’s Electric. And it was good interaction. I showed them what the issue was and I had to step out and go to the store. By the time I came back, they had finished. So, it was quick.

My dryer didn't have any heat. It was a weekend so the tech came out that Monday and it was Memorial Day so I was shocked that he came. I like that if anything breaks, I can pay my $75 and get it fixed. Having a home warranty and not having to worry about replacing things or trying to get them fixed has been good.

In the first couple of months after we bought the house, we had a problem with the air blowing when it was already cool in the house. We wanted to shut it off but it kept blowing. We had to call a technician out. He came by and corrected the issue. Just a month ago, our air conditioning unit upstairs went out. A gentleman came out, went outside, and messed with the air conditioning unit. He said he had to order a part. A couple hours after he left, the air conditioning unit downstairs wasn’t working. I called the gentleman and said he didn't touch the downstairs unit. I called American Home Shield and they charged me another $75 to have a guy come out here. When he came out, he fixed both of them. But that was not right. We paid for a service and something the first guy did caused us to lose our downstairs air.

I am very disappointed in the service of American Home Shield. The dishwasher was replaced, but In the many appointments (approximately 5xs) they made only to be told that this company they assigned does not do the installation. After speaking with a Supervisor, I was told l could find my own installer and would be reimbursed first with the $125, and once my installation is complete to send in the itemized installation bill. Now l American Home Shield says they only give $125. I was lied to by the company and also by the company who delivered the dishwasher because they never came back to install they said they didn't have a long enough hose on the truck. This sounds suspicious and should have been a red flag. l paid out of pocket $350 plus a $100 deductible. I will not recommend this company and let others know of AHS's bad practice.

American Home Shield has a lot of contractors come out, and they show great courtesy and do what they say they're gonna do. They're great quality. Once you send in your claim, they'll call and tell you when they're gonna come. The day before they come, they let you know, "Tomorrow, we got an appointment," then that day, they call you before they come and let you know how far out they're gonna be. They always keep me informed. Overall, American Home Shield was outstanding to me, and I would tell people to go for it. One of my stoves messed up one time, and the repair company came out and fixed it. When I had an air conditioner go out, they replaced the whole unit.

When I signed up with AHS, the gentleman walked me through everything and sent me everything via email. When I saw the difference between what I had and what I have now, I'm getting more.

American Home Shield's cost is high, they don't cover things, and they got a million caveats. The process of getting to a technician that I trust is almost impossible. I was with them for decades and it put me in a mental institution. The salespeople will lie to you. They will look square in your eyes and tell you, "Don't worry. We will replace your equipment with the same thing." The minute you put a claim in, they say no. I had an ice maker go out and the part was $3,000. They told me they'd give me 400 bucks, go to Home Depot and buy an ice maker to sit on my desktop. I got no interest in any part of American Home Shield anymore.

The communication between customer service reps is one of the worst I've ever seen! Along with them taking forever to respond to requests or claims. After we submitted our claim for our refrigerator, not only did it take 2 weeks, but they then ordered the wrong part because they were trying to get the cheapest deal. So then we are still waiting a month later to get our fridge fixed. And they would always return calls after 7 pm, which just happens to be closing time for the replacement department and others that you need to talk to. So they basically just keep kicking the can down the road.

The first go-around with them for my dryer was not a very good experience. The guy they sent tried to tell me my dryer was fixed when it wasn't. Whenever I called, they said that he couldn't come back out unless I wanted to pay another fee. At the time, I had Sears on the phone so that was not true. Because they said his notes said that he fixed my dryer, they wouldn't send him out again. So I had to pay another fee to have a different person come. That person had my dryer fixed within a week.

I've had a lot of trouble with American Home Shield in ways because I've had trouble with air conditioning. The contractor came out, they worked on it, and it worked for a day and it went out again. The new ac was put in December of 2020. I used the heat in '21 and '20. We didn't use the air. So, we turned the air on this year and it worked for 10 minutes and quit. So, the new air condition has never been rolling for three hours at most since they fixed it and it was on because that cooled the house down but it went back out again. So, the air has been no benefit. The heat worked since we had it put in. When the tech came out to check it the other day, he said that something wasn't wired right. The Arrow man told me, "The minute you turn the air on, the heat would come on." The heat element is coming on every time you turn the air on.

The air conditioning was leaking water and I told the rep from American Home Shield what the problem was. They got somebody out to work here in two weeks’ time. The techs surveyed and saw what they needed. Then, they disappeared and came back a week later and fixed it.

My recent claim with AHS was for the toilet that was clogged up with calcium. It wasn’t doing its job. The techs contacted me within 24 hours and then it was a matter of us agreeing on a date that I was available.

I had a leak under my sink in the kitchen. I would call American Home Shield and they would send somebody to fix it. It's convenient. AHS ended up changing out my garbage disposal.

The tech for the AC did well. He was very professional and friendly. He even stayed around and waited 'til my house got cold. I love AHS.

I had a leak in my roof. A & B asked me where the leak was and I showed them so they know where exactly it was going down. They went to the roof and they patched it up and they told me that, eventually, I have to change the roof. They said they patched it up so it shouldn't be leaking. The roof hasn't been leaking since then. So, what they did was good. When I put the claim in to American Home Shield, they gave me the exact date that somebody was coming, and it was two days after I made the claim. So, they were awesome. The claim was also really easy to do. The service was really quick. I got referred by a friend that used AHS and he said that they are pretty good, and I am not disappointed. I'm really happy with the service.

We like American Home Shield a lot. We like the convenience with we can call and have someone come out and not have to worry about how much it would0 cost when they come. We know the price. Recently, we had a washer repair. The technicians came out the next day. They did well. It would be too expensive to repair it, so AHS sent us a check. We're very pleased.

I signed up three months ago, and the process wasn’t hard at all. I haven't had any work done as of yet, but I definitely think American Home Shield is a good thing to have, because you never know what can happen.

I went through looking at different companies and tried to see who offered the most. There were some recommendations and I went through a couple of them. One company didn’t cover a lot of stuff I was trying to get, so I switched over. The American Home Shield rep over the phone was really helpful. She broke down what they covered and in case I needed to file a claim. I would tell people this is a good opportunity and to look and see what AHS offers if they wanna try to get a home.

We had American Home Shield before with our other house and we had a good experience. That is why we repurchased the warranty plan when we bought a new house. Their claim process is not bad. It's just when I tried to do a claim online, it did not work. I ended up having to call in and talk to a customer service representative. They sent everything over to the service people and they contacted us.

I like American Home Shield's service. I'm glad I have it but right now, I'm having a little issue that I have an air conditioner that's been out since May 11th and they still have not gotten me the replacement part or an ETA for the replacement part. I live in San Antonio, Texas and it's very hot here and not having that air conditioner working is really impacting my family. I'm upset about it, but I also know that, right now, it's very difficult for people to get parts because of what's happening in the world.

I love American Home Shield. I couldn't have asked for a better home warranty company. I just referred my next-door neighbor and she set up an account with them. Whenever I have an issue, I get a service provider out quickly. I've had American Home Shield for over 15 years and when I tried other home warranty companies, they didn't have service providers that knew how to fix the issues. But when I contacted American Home Shield, they would send someone out that was capable of resolving the issue.

I recently had an issue with my garbage disposal. The plumber said, “It'll take me a second to look at it. I'll go ahead and do that for you.” Now, it's in worse condition than it was in the first place. He said he would come back and fix it. But I haven't seen him nor would I now let him in my house. But he wasn't a horrible person. He seemed like he was trying to help but then didn't follow up.

I was having an issue with my microwave that would turn on but would make a funny noise. It wouldn't heat anything up. The tech did the test, ordered the part, and came back a week later. AHS's contractor was very professional and very communicative. I was very pleased that they contacted me within 24 hours to schedule the initial visit. The claim was put in on a Tuesday and they were out to assess the situation by Friday. They scheduled the appointment to install the ordered part and contacted me before that window to let me know that the timing had changed. I was really happy with the experience. But the last claim I had with AHS did not go nearly as smoothly. I hesitated to file the microwave claim because of how badly that last one went.

The tech did a thorough job for a refrigerator I had that was a little too old. He saw what was wrong with it and reported it to American Home Shield after he found out from his manufacturer that they don't make the part anymore. American Home Shield said, "Just replace it." AHS has done a good job. I've been with them for 10 years. I've always had a really good experience with them. Every time I've called them, they've done their service. It's also been excellent from the vendor, too.

My air conditioner is not cooling. American Home Shield sent somebody out to try, but the issue that I have is not covered under the warranty. I've had AHS for a while and I've had a lot of claims. Most of them are always fixed. With this recent one, because the air conditioner drip is not put in correctly, they're not covering it. The contract says that if something's installed improperly, they don't cover that. So, I can't say that I'm upset with them over that.

Over a year now, being a single mom, and every time something breaks, I was having a hard time trying to get somebody to come in. So with American Home Shield, I have more peace of mind knowing that when something breaks, I can just pick up the phone and call and get somebody out here, and all it's gonna cost me is $100. Even though I'm paying every month, the cost of that versus having something repaired, it's still a win-win for me. The contractors were very professional. When my air conditioning unit was out, something was going on and the contractor fixed it.

American Home Shield was so good that I recommended it to my daughter and she got it on two of her houses. When I did a claim recently, the contractor contacted me right away and was out in a day or two. However, the unit went out again this morning.

It's been efficient that I paid $75 to American Home Shield and then they come and repair the issue. If they can't repair it, then they replace it instead of me paying the money for it. Submitting a claim is easy to do. You can either call them or you can do it over the computer. I sent in a claim when the water in my toilet kept running. The contractor came out and took out the whole system and put a new system in. They were great. They were on time and very professional. They did what they had to do and left. Everything is great.

Elite Experts Appliance came out for a refrigerator claim. They were professional and they did the job that they were supposed to do. The parts needed were no longer being made so AHS had to replace the refrigerator. I’ve had great success with AHS that's why I plan on keeping them.

Crispy Air came out because my evap cooler wasn't working. The guy who came over said he had the wrong band for the motor. They tried to go and pick up parts. When they came back, it was working. But the band fell off or it wasn't tight enough. I had to go back to online and tell them that my evap cooler was not working again. That was the second time. Now, we're back to square one because I had to call them yesterday as it's not functioning again. They asked me questions about what's going on, but l told them I'm not climbing up on the roof to see why my evap cooler is not working. I just know it's not working. What gets me is even to come out and replace a faucet outside is $100. That is extremely high.

A person came to the house and checked the washer. He told us that he needed some parts and that he was gonna order them. But he couldn't fix the washer because they didn't have the parts anymore. They went on and ordered me another unit.

At the end of last year, we had a furnace issue where a switch failed during the coldest month of the year. It took six-plus weeks for me to get a part. The parts were readily available according to the contractor that was working with me but the part could not come from them. It had to come from American Home Shield. I got everything fixed but sometimes things are less than efficient with the AHS home office. Whenever I talk to them on the phone, they're always super friendly but also super uninformed. I wish things would evolve a little bit with the way that things are done.

I've had three different issues. For the dryer issue and the air conditioner issue, American Home Shield took care of those. But I had a water heater issue that they refused to fix. The first time the contractor came out, they looked at it and said, “It's still under manufacturer warranty so we're not going to touch it.” I got on the phone with American Home Shield and got set. They sent somebody else out a week later. They couldn't find a problem with it. A week later, I was having problems again so I ended up replacing the water heater out of my own pocket because I was done with cold water. I wouldn't recommend American Home Shield.

Our air conditioner wasn't working at all. Submitting the claim was really easy. We got an email about the company and their contact information. I recommend AHS.