American Home Shield Reviews

I had a leaking garbage disposal and I filed a claim with AHS. It was online and it was fairly easy, which I like because I can do it at any time, day or night. Also, it's very convenient. I don't have to wait on hold and deal with any pesky call trees. All I had to do is log in to my account and fill out the information that I need. Then, the tech came out and he identified the problem immediately. He had another garbage disposal on his truck and he was able to replace it right then and there. It was a very smooth exchange and that's what I really love about it.

I call American Home Shield and within two days, they have someone out here taking care of the issue. They're pretty good. The only thing I don’t really care for is the people they use ain’t always the best. When my air conditioner started going bad at the beginning of summer, they were having trouble getting people to call. So they told me I could find my own contractor, and they would reimburse me. I went and looked, but a lot of companies won’t work with warranty companies. Other than that, the service is good.

Very excellent job.

AHS had Greenway Home Service come out pretty quick and took care of the AC. The only problem was I called to get the maintenance done on my old system because I figured that's why it was warming a little bit and the rep said I was too late because it ended June. She said I have to wait for the heater in September or October. I wasn't too happy about that and I never got anything from anybody telling me I gotta have the maintenance done by this date or else they're not gonna do it.

My AC went out on a Sunday and when I called American Home Shield that day, it takes 24 hours for the claim to go through. So the people called me back Monday but they couldn't get me in till that following week. So I had to sit there and wait and it was hot. I had to let them go and call back American Home Shield to get someone else. When I got ahold of them, they gave me Champs. They came out the next day, which was pretty cool. The tech asked me what was going on and I told him and then he went straight to where he assumed the problem was at. He corrected it and he wasn't here no longer than 30 minutes. It’s working now.

I had a good experience submitting a claim because when the contractor didn't know what they were doing, AHS sent somebody else out and they fixed it. I like the service. If I buy another home, I'm gonna put AHS on that one too.

American Home Shield's service is trash. I don't get answers all the time. The people that they send don't do the work. I ended up paying $200 for the same man. The first time, he didn't do anything. When I called back the second time, he didn't even come in the house. I'm waiting on a work order right now. The person they did gave me wouldn't even give me an appointment date. They just gave me a day and when they're on their way, they don't call me. That's terrible. So, the people that they contract to are terrible.

Every time I call, AHS' customer service is good. They take care of my problems. They listen to me. This particular girl I call, I've spoken to her a couple of times and each time, she was able to talk to me and let me know that they would fix my appliance. And they have always come through for me. So, I liked them. The contractor just finished servicing my fridge, but it's not working yet. It was supposed to have been finished, but yesterday I noticed that the light is off again. I'm supposed to call American Home Shield to let them know so that they can tell the contractor to come back and fix it.

The garage door stopped working. It wouldn't go up anymore. When I called AHS, I told them that it was broken. We got somebody to go look at it earlier and they noticed that the spring was cut in half. When I called, I asked them if it was covered under warranty, and they said it was. I got the name and the phone number of the company and they contacted me right away, like two minutes after hanging up with AHS. It was very good when they came. They noticed that the spring was broken in half. They said what they were going to fix it and they did. They were very professional and I was impressed. I would definitely go with them again. AHS is really good and they've saved me a lot of money. I'm very happy with them.

I made a claim for the roof leak but American Home Shield didn't have anyone that can fill that stuff. They called today saying that I can find an outside source, and then they can reimburse me. But the contractor that came out for the garage door was very prompt. It was all fixed so that was good. American Home Shield is nice because if something goes wrong, I can just call and have it taken care of.

I'm liking American Home Shield so far. I put in a claim and doing the virtual video was new. Doing that fast after I had put in the request was easy. A person guided me through looking up all the different model numbers and scanning the dishwasher and the stove. The company that came out, ARRQ, did a good job. They were very informative about why the issues I was having were an issue, and what we can do moving forward so it's not an issue again. There was a clog in the stove and the repairman showed me how to open up the stove and get into the clog next time. For the pump being broken on my dishwasher, he showed why it got worse over time, which I didn't even know was the issue at the time. He did a good job of communicating with his company, coming right back, and being able to bring different pieces that needed to be fixed. He cleaned up afterwards and was able to be in and out quick.

Our AC unit appeared to be low on freon. There were three small leaks that the AC repairman was able to locate and repair. He recharged our system and it has been working since. On some issues, the case was handled spot-on. But sometimes it hit outside the box and there were issues. Six months ago, we had called on that air conditioner that AC Rescue fixed. The other guy that came out before them said it was low on freon so he just topped it off. But I had to call and dispute it ‘cause the guy who first came out said that he saw visible damage. There was no visible damage to my unit. What he was saying was when the AC unit leaked, there was PAG oil in there. He visibly saw PAG oil off the connector up on top so that was the visible damage that he observed.

I submitted a claim for the AC and American Home Shield got back to me and set me up with an appointment with a company to come out and repair it. That company came out and realized that it was not a mechanical issue, but it was more electrical. So American Home Shield sent out someone else after that company. But both companies they sent out were top-notch. They were very, very, very knowledgeable, and explained what the problem was. The second guy came out, saw the problem, and then said, "This is what it is. We could take this, that and the other." It took all of 20 minutes to fix it. I'm glad to have American Home Shield. It took me a minute to even get the warranty service. It's a great, fast and efficient service. I definitely would recommend them.

The refrigerator wasn't making any ice and no water was coming out. We called AHS and they took care of it. But at first, I was wondering why it took forever to get somebody to come out. Then, the contractor told me they couldn't do anything because I need a professional and they couldn't do it. Eventually, the other guy did it. He let me know when he was coming and when he arrived, he checked the refrigerator and told me exactly what was wrong with it. He ordered the part and then called me back when he got it. He did a really good job.

American Home Shield sent Harvey's Plumbing for a claim involving a sink. The plumber was timely and did the test as required. It looks clean and neat under the sink, and the dripping has stopped. As far as AHS, I like the timely responses. And while they're expensive, currently, they're meeting expectations. I've had problems with contractors though. I've argued with contractors who said, "Job Complete." They put a knob in, and you can't turn the knob. That took about three tries. American Home Shield gave me the runaround on that one. With the separate issue, they were able to get ahold of a contractor that they recognized and was very good.

I used American Home Shield for a washing machine and they sent a company out promptly to service it. It was old and they would send back recommending that it’d get replaced because of the age of it and it wasn’t washing efficiently. But I didn't get a good reply back from them. I can't really put it on Home Shield, though since I've never seen a report that went back to them. I asked for it several times but never received it. I also used AHS when my air conditioner went out and they promptly sent somebody out. The first company that they called gave me a very long lead time. I called AHS back and they researched and got somebody over the next day. All in all, AHS has been honest and upfront. I also feel like I get what I'm paying for.

My experience with them has been good. My exhaust fan in my bathroom broke. But they said they ordered the part. It's been two weeks already and I haven't heard anything. The tech was professional. He's gonna come back today.

My air went out and I called American Home Shield. But it was gonna be about three weeks for somebody to come out. I understood the crunch on time because everything was contracted out, and everybody was having problems. So I was willing to wait that time. But my brother come through and he repaired it. I like calling in my claim way better because I get an email immediately. When I have to go online, I got to know my password. So I would rather call. American Home Shield has done what they said they were gonna do for me. Whatever it is, they either fix or replace it.

Everything is gorgeous with AHS's service. The only thing they will not do is send me a paper bill. I've been asking for it for three months. I just have the initiative to go and pay it on the phone because I know it's due, but they will not give me a bill. That's my biggest problem. Other than that, they are great. When I call them, they get it done right away. The people that they send out are just great. Everything is well with me. I had my air conditioner serviced and my oven fixed and they did a beautiful job.

Submitting my claim went efficiently. The contractors that were sent were good.

I called American Home Shield and asked them to have someone come out and work on my spa hot tub. Techs came and said the claim was denied because it was due to freezing. But this was in the middle of summer so I contested it. American Home Shield sent another person out to check it. He told them the part was cracked so again, the home warranty blamed it on a freeze in the middle of summer, which didn't make sense. I asked for my money back because they billed me the fee to send the repairmen out. They told me I'd get a refund but I never did.

AHS is always good. They get back to you right away. They get things done in a really quick and efficient manner. I would highly recommend them to everybody. The techs that came out for the AC recently went above and beyond. They looked up in the attic and said, “This is what’s causing the problem. This is what you need to do to alleviate the problem.” It's working okay now.

I've had American Home Shield a few months and so far, I'm happy with them. I just bought my house last year and the sellers paid for a full year's home warranty with Old Republic. I used them a couple of times and one thing that I didn't like about them is they were always really hard to reach when I needed customer service. My boss at work and I talked about home warranties. He and his wife have American Home Shield, and he told me about them. I looked into it, went to the website, and instead of renewing with the one I had, I went with American Home Shield. One of the deciding factors was, because Old Republic didn't have any kind of coverage for my septic tank, and they did.

I was experiencing a loud vibration and throwing sound coming from my unit. It was shaking the whole house and making my pictures rattle. The contractor, Comfort First Heating & Cooling, did a very good job. They explained what they found was going on each step and gave me every opportunity to understand it. They replaced a fan blade and the fan motor.

Customer support is very good. I had an outlet that wasn't working. The tech called me the next morning and came a couple of days later. He was very good. Go with American Home Shield. It's been so good for me and it covers everything. Plus, the cost is great.

I had regular service for my AC through American Home Shield. I had the spring service prior to that, and they had mentioned that something in the condenser would fail but they couldn't do anything about it because that would have to be a separate call. The guy said, “Well, I could replace it. But that's another call.” I called again to have someone come and check it. Then I was told, “Well, it's fine. We can't really do anything unless it fails.”

I like the service okay but sometimes I don't like the technicians they send out. The electrician they sent out for my electrical work came out pretty quickly but he didn't find a problem. He said that he was going to get someone to help out with whatever he needed to do but he never came back. He didn't call and when I called, he never returned my call. I called American Home Shield to request another electrician and they assured me that they were gonna call me back but I haven't heard anything from them as of yet. But when Integrity Plumbing came out for the low water pressure in the house, he tried to see if AHS covers my water softener. They don't but he at least checked into it, which was nice.

I called American Home Shield for my ac that wasn’t blowing cold air. The rep was very helpful. AHS responded very quickly, were efficient and got my claim taken care of quickly. Also, the contractor that came out was very professional, pleasant and helpful. I was very happy. I've recommended AHS to a lot of people.

My ice maker wasn't getting water to it, so J & J fixed it. I put the order to American Home Shield at like 5:00 in the morning, and the tech called me at 7:00 AM. He came out that morning. I put in another claim for my kitchen faucet and toilet. They wanted to give me a crappy-looking thing, and I don't have cheap in my house.

The first time the contractor came, they didn’t do anything. The capacitor needed to be replaced, and they didn't know anything about it. I was surprised that they didn't know why they were coming out for. When we told them why they were needed, they didn’t do anything and just left. But it was okay the second time they came around. They replaced the capacitor. We would definitely recommend American Home Shield.

I did a checkup for my air conditioner and the guy told me that he thought there was a leak. He said he tapped it off but my air conditioner was still not working and I was so frustrated with it. He told me that once he tapped it off and if that doesn't work, I can't call him. I have to wait 30 days before they come back here. The air conditioner still doesn't get the house cold. It gets cooled downstairs but the upstairs doesn't. Lucky for me, I don't care for the air conditioner. But if I had people in here, they wouldn't be able to be in here.

Last year, I put in a claim that my AC was leaking water onto my air filter. So, American Home Shield sent out someone who cleaned it for a bit. And he said he would request an acid wash. But he left and I didn't hear anything from anybody. My ticket got closed out, but the issue was never fixed. And when I called AHS, they said I had to put in another ticket for the same issue. I wasn't very happy about that. I wish more of my claim was covered. But the recent claim was good. My AC was constantly running. I was under the impression everything was covered until AHS told me it wasn't. But they explained it. Other than that, it was fine. The workers that AHS had come out were good.

Horrible Customer Service! Complete scam! Don't waste your time and money. They should have a ZERO STAR RATING. I have opened my 5th service ticket with regards to my A/C. I am now told that it's the compressor, almost every part of the system has now been replaced with aftermarket parts for a 5-ton central AC. This will mean that I will have to recharge the system for a second time that's another $600 on top of the contract service fees. If this would have been done in 1-2 days fine I might have lived with it. It has been one week (little leeway because of the 4th of July) and the contractor does not let me know of the status and neither does AHS. I called today and the contractor just "submitted" the claim for the compressor. I have no idea how long this will take. I would STRONGLY recommend to AVOID this company they are more concerned with their marketing reviews, sales, and renewals than taking care of their customers.

The pilot wouldn't stay lit on our hot water heater. There's a flame detector built into the pilot system and it wasn't detecting flame. I called AHS and got the approval. They had a plumbing company scheduled and they came out and did the work. They cleaned all the parts and now, everything works and there's hot water. Another claim was there was a gas valve that needed to be replaced for the dryer. It was leaking gas and I had to shut the main gas valve off. It went similarly well. Having AHS is convenient and it saves money. I've had them as my home warranty company since I bought a house a decade ago. They probably were not happy to have me as a customer then because in that house, they ended up replacing my hot water heater, the garbage disposal, and all sorts of stuff. I only paid the call-out fee.

The well for my water went out and we let American Home Shield know at 6:30 in the morning. I got home at 4:30 that afternoon and the contractor was already there. I haven’t had any issues since they fixed it. It was an excellent experience with AHS.

I submitted a request through the American Home Shield website. They changed the way that contractor is assigned. The way that it worked in the past was the person that was assigned would contact you to set up an appointment time. That was not what happened in this instance. I checked the website for an update because I got a text that same night saying somebody's been assigned. All I got from the website was that I needed to contact the contractor myself. If I had known that that part had changed, I would have called them sooner instead of waiting a day and sweltering through the weekend.

Something happened to the AC to make it freeze up but whatever was going on, it went on the outside. The gentleman checked my filter too and made sure it was clean. Then, he turned the heater on. He said that the heat had to be on to thaw up those pipes that were frozen. Everything was great with American Home Shield.

I was surprised that they had gone up on the co-pay amount. But other than that, I filed a claim on the internet for an issue with the plumbing and navigating the website was fine. The tech came out and he rerouted the drain line under the sink.

The original garage door opener from the house when it was built 15 years ago wore out. One of the cars broke, and the traveler was bent and broken. The technician who came was very professional. He was a few minutes early and did a wonderful job. I know his family from around town, so we just shot the breeze while he worked.

I had a contractor give me some news that was not favorable to myself and I didn't appreciate the business AHS was using. It wasn't a good experience and so I asked him to leave my home. I told AHS I wanted a second opinion and they were like, “Well, you're gonna have to pay for it.” I told them, “I'm not going to pay for it. It's gonna be a second opinion,” which they did. And everything is fine now. The second contractor was very friendly and took care of our situation. With AHS as my warranty, I have peace of mind.

I have no problem with AHS in their promise in assigning a contractor to me. But one technician is gonna have to come out for the third time. He's not fixing the problem. The claim was put in for a leak under the kitchen sink and the guest bathroom toilet occasionally sounds like it's running. When he came out to fix the sink the first time, he thought it was the hose from the faucet that was loose, and water was running down that pipe to under the sink. That didn't turn out to be it because the next time he came, it happened again. Water was puddled under the sink. He said that it needed to be caulked around where the granite and the sink meet. But he's done a very sloppy job of caulking it. I haven't put stuff back under the sink because I don't know whether it's finally fixed or not. The bathroom door stays closed most of the time but I've gone down the hallway, and I hear that “flushing” sound again. He had replaced a part he said.

The technicians that come out in a timely manner no matter what I need did a good job. Recently, the air conditioner was blowing hot air. I called American Home Shield on a Friday. The contractor didn't come until Wednesday. But the tech said he changed the core. I like the service that AHS provides. All of the coverage. Everything they cover in my house. And when I do it online, I like the rate that they charge me. No matter what's going on, the rate is good.

Recently, American Home Shield sent Lake Area for my dishwasher that wasn't working. It took about three days for somebody to come out and then they had to order a part.

I had an AC that seemed a little warm. I didn't know why. So, I had to call the contractor out. The technician that came educated me and had me look out for some things that the previous contractor didn't bother to look at. They just wanted to charge me all this money to fix it, stating that the issue was done under warranty. But the contractor American Home Shield sent out said, “That's not so. Everything is working.” His candor was superb. And that was the most important thing I got out of it.

So far, so good. American Home Shield has done what they say they were gonna do. Two years ago, it was spotty because it took longer for people to get out. But they have a service provider in the area now, so it makes it simple. Within a day or two, you're gonna see somebody. I’m well pleased with it. Recently, my refrigerator was having problems with the cooling. A repairman, Ricky, came out and checked it. He's knowledgeable in appliance systems, easy to talk to, and pleasant to be around. There were some internal issues he realized that’s gonna have to be replaced. American Home Shield sent me something saying that they were replacing it. They were gonna send me a check on that and I’m waiting on that now.

I've had two claims. One was electrical and the other was my air conditioning. They took care of both of them. The techs stayed there until they found the problem and fixed it. They were great. Having AHS relieves a lot of stress off of me trying to find someone to come out and take care of my issues.

I had a small issue with American Home Shield at one time. I had a claim done but the part wasn’t being made anymore. So, they quickly corrected the issue and was able to replace it. And they have had gotten stuff fixed also. Intertech Maintenance, the contractor for the dryer, was good. They almost had to rebuild it but eventually, they figured out that it had some more problems and they finally replaced it after several times of trying to fix it. I have all my appliances and electronics covered and AHS came through every time I had an issue, which was one of the things why I consistently stayed with them.

The techs that AHS sent came out to fix the AC the first time and discovered that they didn't have a fan that fit, so they had to order the part. I had to wait a week, so I had no air conditioning. They got the part in, and they put the new part in. Dennis from A-US Air Condition let me know that when they were here, they had overfilled it. He said I was only supposed to have 75 psi. After they filled it, I had over 100 psi. Who paid for all that Freon? He said, “Oh, you didn't pay for it.” But nobody could mansplain it to me as to how I didn’t pay for it. He told me that that blew the valve on the new compressor that they got me. So, now, they have to get me a new compressor valve that doesn't scream. My neighbors are complaining because it's so loud. I'm afraid the HOA is gonna give me a ticket. This has been an ongoing problem for the last month. They still haven't called me on fixing this. It's been almost a week.

The experience was wonderful. The guy who came out was sweet. He went above and beyond, and we loved him. He was so patient with us. I didn’t know I had the key and he needed the key. I was at my grandparents’ house, and it took me 10 minutes to get home. He could have just said he'd come back later, but he didn’t. He waited and did all of the locks.

I had a service from a tech who came out and fixed my AC. My experience was quite positive.

We've been with AHS for almost four years and we've been happy with the services we got. I like that with AHS, I don't have to worry about how much it will cost or the parts. Everything is taken care of under the warranty. Also, if you've got multiple issues with appliances, you can put them together. There was a leak in the faucet recently and the plumber did a good job. Everything is fine now.

Lane Service came out for the AC that was not cooling and their tech was very friendly and helpful.

This is the first time that I had a claim that was covered, and the guy who came was excellent. He got my air conditioner going. It took five days, but maybe it's just the time of year. I've had American Home Shield for three years, and when I used it the first time for the garage opener, it wasn't covered. I paid the $100 and told them what the problem was, which was a spring on the garage door, then I waited four days for someone to get here. I don't know why they just didn't tell me it wasn't covered before I paid the $100.

I had American Home Shield before and due to some bad experience, I canceled it. I'm gonna cancel it again because I had some issue with my dishwasher. A guy came in and he wasn't even in my place more than three minutes. He didn't turn on the dishwasher and he just said it was not a dishwasher issue but a plumbing issue. I had to be charged for the service that he came here for. He asked me to sign some documents but I told him, “I'm not going to sign it because you didn't do anything.”

With my recent claim, my air conditioning wasn't working. The techs that came out were perfect, prompt and courteous.

American Home Shield worked with us pretty effectively and made it easy to move through the process of contacting the repair people. The AC on my top floor was not working. It would come on, but it would blow hot air. I submitted a claim then American Home Shield called and let me know who my contractor was going to be and then put me in touch with them. That went smoothly and relatively quickly. The repair people were friendly and moved pretty quickly as well. They were good and the AC has been working smoothly, but we had to do it three times before they could resolve it. The family room is upstairs and it prevented us for a few weeks from being able to go upstairs comfortably.

American Home Shield has always been great. I love it. My bathroom faucet was leaking out the top. Then, my garbage disposal and my two toilets, which I all had checked over a year ago, weren't flushing right. The contractor replaced the two toilets as well as the water heater which was dripping out of the faucet. We bought an older house and the water heater was 27 years old. Water heaters don't last but five to 10 years so, it was just a matter of time. Everything in the house was a fixer upper so a lot of this stuff is going to end up failing and one by one, it does. So, AHS has been great as far as having it knowing that it's just given time that these things are gonna fall apart.

I did the claim online with American Home Shield and everything went smoothly through that whole process. The technician was wonderful. He was very descriptive and told me everything. He had great customer service. He communicated well with me, let me know, showed me how everything was and explained how to get it set up. It was 100% good.

The washing machine was having trouble with the spin cycle and it was bouncing around the laundry room. AHS responded quickly and the repair company came within two days. But when I get a notification that the repair person was coming, I get this long window and it's three or four hours. It's nice when they say, “Hey, they’ll be there in 45 minutes,” and you see that they're not that far away, or they’re coming. It can be a new feature that is an Uber map thing where I see where the techs are and how long before they get to my house.

I did a claim for my washer and the service people that came out were excellent. Everything was fine. The washer had to be replaced and I'm to get it sometime this month.

The latest service call I had with American Home Shield was pretty bad. It was for a dishwasher that was not dispensing hot water or drying, and it took almost five weeks before they could get my dishwasher repaired. The appliance company Home Shield provided didn't show up. They didn't call. It was very unprofessional. It took a couple of weeks for them to show up, and it took another few weeks before they can order the part. They didn't show up when they were supposed to so I had to call Home Shield and have the appliance companies changed. So, that took about another week. I had a couple of claims before, and every time, they use the same appliance company. It had been the same issue. They should screen the contractors or company they work with a little better.

I like the peace of mind and convenience of having American Home Shield. I had a recent claim on my air conditioning unit. It was going in and out, and it wasn't cooling off the house. The tech had to change in a coil. It's working fine now. AHS was prompt and timely, and the technician they sent out was excellent.

There was an issue with our AC and it turned out to be the component with the furnace. It didn't get fixed because American Home Shield was saying that they don't cover it. All they said they could do was send another tech out to reevaluate. Now, we're waiting for another tech to come out and reevaluate it. But they were quick to get somebody to respond to me. The company didn't get out here quick, but they got somebody to contact me that day. I would still recommend AHS to a friend.

Our experience with AHS was great. The techs had to replace the hot water heater. We waited a couple of days but everything was fine.

We had a refrigerator claim and the contractor never showed up. I wasn't too happy about that and we had to pay to get the item that was damaged fixed. Then we had the oven go down. I called American Home Shield and said, "Can I get my 75 bucks back from the previous guy who never showed up?" So they were able to get that credit and then they charged me the 75 bucks for the oven fix. I told American Home Shield that they should give me their best technical company that could come out and fix the oven since the last guy didn't show up. So they gave me this company called TBL and I was completely satisfied with them.

AHS is a great asset to have as a homeowner. Being from out of town, not knowing people that fix things, it's easier for me to just call American Home Shield to get something fixed if something breaks. The process was good with my most recent claim. I called and the person set up the appointment to come, then they came on the day that they said they were gonna come, and they fixed the problem.

American Home Shield sent Right Tech for our AC, and they were great. I was very pleased. The guy was very knowledgeable and helpful. He was very good at everything that he did.

Our AC stopped working. So, we put in a claim to American Home Shield. Sub Zero came out and replaced a part. Then they found another part that needed to be replaced, but it was not something they carried on the truck. So, they had to order it. We had to wait for the part to come in for them to complete the service. After the part came in, they completed the service, and then it started working again. They were good. They explained and showed me the parts that they were replacing and taking. They worked with me on my schedule on when to come to the house and called when they were on their way.

We've had to use American Home Shield a few times, and it's been fine. On our last service however, the repairman took a week to get to us and we’re on 100-degree weather in Florida. I called American Home Shield and see if they could get somebody out faster. I had said something to someone that I had medical conditions and couldn't handle heat very well. They tried to expedite the ticket but nobody could pick it up faster than that Thursday. We ended up getting a few tower fans put through the house because we were desperate.

The blower got burned out and it melted the intake for the heater. I called American Home Shield and it was very easy to submit the claim. The person picked up the phone and then asked me what the problem was. I explained it to them and they said they would send me a technician and notify me by email, which they did. The first guy that came out looked confused and said that the motor is blown. He said he had to order a motor. But he didn't look farther. When the second guy came, he look further. He said it was not just a burned out blower. He said, “Intake of the heat is melted too because the blower was working so hard.” He fixed it. He did a good job. It was a very good experience. I'm happy to have American Home Shield.

Our AC went out two weeks ago and it took a week for American Home Shield to get somebody to come out to look at it because they said that it was a heatwave. That was very inconvenient. It was hot and I had people over. I had a lot of things going on. I needed to turn the oven on 'cause I'm a baker and I was going to make a cake for somebody, but I cancelled because it was too unbearable to turn the oven on in the house.

We usually call American Home Shield for our claims and talk to somebody that doesn't speak English, and then they set up the claim. I did have a problem with them at first. Our bathtub was leaking a little bit. I think the faucet needed to be replaced. They sent somebody out and they said, “Oh, well, it was pre-existing.” So, they didn't do anything with it, but they charged me $100 just for the service call. The floor was a little bit warped, but when we crawled underneath there, the floor was fine. It was probably just the tiles getting wet from the tub.

The heat, all of a sudden, didn’t work. The tech said it was a cracked heat exchanger. So we had the furnace replaced. It’s been a little while. But it was a good experience. The contractors were really good. I was really happy with everything. It worked out well.

I had an air conditioning issue and the techs that came corrected that even though at first, they said it was a little tricky. I recently had a stopped-up shower and then a dishwasher that had an issue. Techs fixed those a couple of weeks ago and I'm very happy about that. I couldn't deal with the stopped shower and then the dishwasher. So far, so good and I'm happy with the coverage. I learned late that you can change certain things so it gets multiple issues. That's good.

I had somebody repair the dryer that didn't heat up. He was a pleasant guy, got right to work and got it done. I recommend AHS.

There was a problem with the air conditioner. The water was backing up, then it was a plumbing issue and it went through our ceiling. When I called AHS to file a claim, a contractor came out on their behalf and fixed it. He was very nice. So far, we've had good experiences with AHS, except for things where one person tries to pass it on to another visit. But not for American Home Shield.

I called in for a problem with my microwave. American Home Shield sent the microwave and the guy was getting ready to install it but when he opened the box up, the microwave was broken. So he called it in and American Home Shield was reordering the microwave to send a new one. But they dropped the ball. They never ordered the microwave. So I waited a whole month.

The ac unit was freezing up. I sent the claim in online. It was over the weekend, so it took a while for the contractor to get back to me. But they got to me after the holiday weekend was over. They put some freon in and replaced the valve that was leaking. However, it’s a toss-up right now if I’m gonna continue with American Home Shield. I’m paying 100 bucks. I didn’t pay for the valve replacement, but I had no idea what that value was. And I had to pay for some of the Freon.

I got American Home Shield back because of them fixing my icebox when it needs it or fixing my stove when it needs it. I like them. But when I had someone come out to fix my AC, he wasn't able to. I need the paperwork on what they cover. Because I had it, but it has been so long. I need to know what all they cover. So when contractors come out, but they say they don't cover it, we’ve got the paperwork. Other than that, they’re great. It's just I need to make sure that when they say, "Oh, that's not covered" and it is covered. Because they would say, "We could do it for this much because it's not covered." But if it's covered, I want them to fix it. The AC is running, but it's still hot. The reason why I have this insurance is to make sure that it will cover whatever. The only thing that's bothering me is, I know I owe them, but I'm on LOA so I'm having a hard time right now to pay anybody. I'm going through a lot. We can't afford to pay someone to come out.

American Home Shield sent out a technician two or three times to fix the same problem of our refrigerator. After the third time, they were just supposed to replace the whole unit. I called them five days after the cut off window. You’re supposed to call within 60 days. They said they were gonna have to reopen a whole new claim and have the techs fix the refrigerator. But it was the same problem. The compressor on the refrigerator went out three times. The same person installed a new one three times. American Home Shield just need to replace it. But they said they could not do that. After that one experience with the refrigerator, I'm still a little irritated with American Home Shield but technicality speaking, it was partially my fault and they were correct. But there should be a grace period there. They could have done a little better on their customer service side of things too.

I had requested 3 items in my home to be serviced. 1. Faulty shower cartridge issue, 2. Dishwasher Leaking and 3. Washing machine and Dryer. The service request was made, and the appliance representative and plumber came to my home on April 29. To date, I have called weekly to get a status on the shower cartridge repair and the dishwasher, it's been 10 weeks since they were in my home, and I have been told weekly that a manager from the escalation department will contact me.

The air conditioning unit downstairs wasn't working. When the techs came out, the first diagnosis was that there wasn't enough Freon. American Home Shield only covered $10 per pound on Freon and it costs $100. It wasn't going to be covered, which was disappointing. But, what ended up happening was the tech started to put the Freon and then saw it wasn't a Freon issue. He said it was freezing up so fast. He went up and took a look at the blower unit and said that was where the problem was and ended up fixing the job the same day, and ordering the parts. I had asked him about what would this job normally have run and he said it wouldn't be any less than $1,800. So, for me, that one was a good example of where AHS came in handy to have.

I have 14 policies with American Home Shield, and I have had some very mixed results. It's high, medium, and low with regards to my experience with Home Shield, depending upon which case and which issue. We're waiting on them right now to respond to a two-week old issue regarding a kitchen sink stoppage. In that case, they're not very good. When we had an issue with electrical and the lights were blinking, Circle S came and it was a good experience. The middle part is we have an issue with the garage door that the paperwork is not caught up with, so that's a lukewarm response too.

Overall, we like American Home Shield. We've been with them for years, and with the time that they have sent people out, it's worked out great. However, we've had some bad experiences with a few of the companies they've sent. This happened years ago where the company said that they were going to be out here a different time. They made the appointment for us without even talking to us. We got it under text that they'd be here. We were here for the appointment, but they never came. We had to do an investigation with them and it was a big mishap. It delayed our progress in getting fixed.

Usually, the reps are very helpful. I had a leaky pipe underneath the sink and the tech came the next day. He was really good and he spotted the problem right off. I was satisfied with him. It's been really good with AHS. The only thing I didn't like is how they went up on the monthly fee. It’s a lot of money. I was very dissatisfied with that. The service charge also went up a few dollars. If I didn't want that peace of mind because something is always breaking, I would have canceled due to that.

The guy who came to look at the dishwasher didn't speak too much English. So, I couldn't understand what he was saying. Also, a part had to be ordered and he'll come back out next Wednesday.

American Home Shield has been pretty good for me. They reacted every time with no problem. The thing is that some things aren't their fault. Right now, our water heater claim is not done yet. The only thing I found was they confused me with this because when I read the email they sent, it basically said that I was disapproved then it said, “Hit this accept button.” I was only worried that when I hit the button, they would say something different.

The first time, the air conditioning would come on, but there was absolutely no cooling. The tech found the capacitor was bad. But he did not do any other investigation of the unit. He didn't go into the crawlspace. I called because I noticed a couple of days ago that it was still running, but it was not cooling as well as it should be. I also noticed that the air coming through the vents wasn't coming up as forcefully as it normally does, so I decided to change the filter on it, even though I had changed it a few months ago. To do that, I had to go into the crawlspace.

I had a problem a week ago and American Home Shield was very helpful. I got my problem taken care of the next day. Also, the tech was knowledgeable. He explained everything clearly. I asked him if he would recommend I do certain things. And I felt he was sincere and thorough. AHS is a very good service. It saves money being able to pay just the flat service fee, and to have the work done. It’s convenient too. I did not have to shop around and find a provider or a technician to do the job. So, it takes a lot of stress off of us.

The kids’ bathroom is over the garage. When the toilet leaked, it like leaked through the floors to the garage. Since a contractor came out, I haven't seen any leaks. Everything's good. Whenever something happens, I like that I'm only gonna pay $100 to American Home Shield and techs come out. And if something has to be replaced, I don't have to pay too much money. Every contractor that American Home Shield sent out was excellent. They were professional and they did the job.

I got online the night that the capacitor went out on my air conditioner and put my claim in to American Home Shield. I woke up the next morning and they had somebody assigned. I called that technician and he was out here that afternoon. He got it replaced and got us up and running. He was very nice, polite and knowledgeable. He showed me a couple little things that I could do to keep my condenser running nice and smooth. It was a great experience. Any homeowner should have AHS. When I first moved to Texas over 22 years ago, I them with my first house. The warranty pays for itself. If I would have had to call the AC guy out to repair my air conditioner, the capacitor itself would have been $150 on top of a service call. With AHS, it cost me $75 for the service call and the part. So, it's worth it.

My entertainment center went out. Submitting a claim with AHS was very easy and the tech who came out was prompt.

Sears recently came out and the repairman was in and out fairly quickly. We had our stove repaired. It wasn't heating like it normally did and there was some type of switch that was melted that he had to replace. Previously, there was a super huge heatwave and it was dangerously hot. The air conditioning went out and I had to wait about four days to get some service versus 24 hours. I had to go buy a window unit and put it in one room until we could get someone out to service it. I would recommend AHS, but I would also give them the warning about the air conditioning unit. If you're looking for emergency service, 9 times out of 10, it probably wouldn't happen during peak season.

I used AHS once and it was a good experience. It was a claim for my garbage disposal. I accidentally put a cup in and it got jammed. They came out and unclogged it. They were able to repair it.

All Points, the contractor, was really great. They did what they were supposed to do. But I had a bad experience with AHS. They told the contractor to send some diagnostic then they can deny people for the work. So, I'm really upset.

American Home Shield has been pretty good. I haven't had any problems with it since I've been a member for a few years. Every time I made a service call, everything is pretty sufficient. I've had to make a service call for my air, hot water heater and garbage disposal, and the contractors have come out in a timely manner. I'm pretty satisfied with them. The last thing I've made a service call on was for electrical. Wiley Electric came out and had the problem resolved pretty quickly. My circuit breaker had to be replaced, and they didn't have to come back.

We're still waiting for reschedule appointment for a vendor to come back out for our heating and cooling. The contractor American Home Shield sent out was Frog Pro. The technician supposedly fixed it then immediately left. But there was a different diagnosis and he never told us. When we called him, he said he would get in trouble ‘cause he had to talk American Home Shield first. We had to make a reschedule for free cleaning, which is cleaning out the cooling, and they said that was the problem. However, we missed two appointments with them. They never showed up. While we called American Home Shield, they said the true diagnosis was thunderstorm damage and wiring. We’re being fed lies. We’ve been in an 85-degree weather for almost a month now, and no one's been helping us yet. We’ve been getting the runaround for an entire month. The reps acted like they cared at first, but they don't seem like they did anything. It's poor service.

The people they sent out were really crappy. With my dryer, I called three times and they kept sending the same person. They ordered the part but I don't think the man put the new part in it because it's still not acting right. I'm constantly paying $75 for somebody to come out and fix my dryer and he probably took the new part back and sold it twice. I’m angry about that. I kept telling AHS that these people do nothing. I've had my dryer a long time and they're gonna tell me how to run my dryer.

Submitting a claim was fine. But I had to put my card on file, and I didn't. I wish there was a little bit more explanation about that when you're signing up. Right as I hit submit, it was like, "Okay. We gotta check out to you." I was like, "Oh, wait. What happened?" But that all went through.

We've had some issues with American Home Shield like their slow response time and my paying some things that I didn't think I should have paid because I'm already paying so much a month just to have it. So, that's sort of bothered me a little bit but overall, just having that comfort that there's somebody there to pay for some very expensive stuff has been an advantage for me.

I had a problem with my plumbing and submitting the claim to American Home Shield was good. A lot of times, it took a little longer. The plumbing company that did the work didn't get back to me right away. But after they got there, they were fine. The tech said the problem was because of a vent. I've been with American Home Shield for a long time. I just sold my house and I paid for a year for the people that bought it. If I buy a house, I’ll get American Home Shield again. I recommended the home warranty and two of my friends got it.

The service lately, with the washing machine, was aggravating, but it's been taken care of. My mom has a washing machine without an agitator. I asked her and she said she'd never get one another one without it. I told the American Home Shield person, "I want it with the agitator." To a degree, I was run around and told I was gonna have to do a restocking fee. I asked for someone to send me an email with their name and information. “Well, I can’t do that,” then the rep, Han, was able to send me an email with some information. She was totally awesome. I was able to get what I needed to be taken care of, and a washing machine with an agitator will finally be delivered this Thursday. So I’m with happy with it.

My toilet was leaking and the tech from F6 Plumbing had to change out the flap in the toilet. Also, he told me that I needed to buy some aerators for my faucets since they weren't leaking too bad and he didn't fill any water in the water tank and showed me how to drain it. He said to give it about another six months. But even though he didn't see as much water leaking on the faucet, he still could have changed them out versus me going to a Home Depot and buying them and putting them on.

I did the claim online, and I called in. They got on it ASAP to get someone out, but once we talked to the company that came out, they couldn't come for another week. That was hell because it was 90 degrees inside the house. So, we asked AHS if they could pay for the hotel, but the rep said they don't do that. That's my only complaint with the home warranty program right now. In this Texas heat, we could have died in that house. So, we're looking for another home warranty company just for that reason. But once the company that American Home Shield sent out came, they were great. And they came back that same night.

We had a huge issue with AHS last year. We had A1 Plumbing come and they were horrible. There was an issue with the overflowed toilet and they tried to fix it. They kept adding on to the job and that ended up costing us $1,500. At that point, there was no backing out because they had removed the toilet. I filed five complaints with American Home Shield's managers and nobody would call me back. Nobody ever responded. But other than that, it's pretty easy to work with them. Recently, the air wasn't working. The tech took a look at it and he fixed the problem.

When we started American Home Shield, each callout was $50, not $100. Then, it went to $108 because they charge tax on the fee. Also, my monthly is $67 a month. As far as the cost for Home Shield, we are seriously thinking about changing. Also, you can't understand their reps. They don't speak very good English. But, the people who came out, 7-H services, they're perfect. They made sure that their feet were clean and they had their masks on. They were not afraid of our little dogs and they took very good care of the appliances. They fixed them all, except for the one that couldn't be repaired, the washer. The tech was very kind, courteous and respectful. I liked him a lot.

Extreme Heating and Air came for my air conditioner that's broken. They've been perfect thus far. I talked to American Home Shield this morning and they just got the paperwork from Extreme today. They said they'll be ordering the compressor. I've had American Home Shield with my last several homes. I've recommended them to several other people that are homeowners. They're one of the top home warranty companies in the United States. This is the first time I'm having to use them to do to a repair and I'm praying that I get my air conditioning repaired soon and it all goes smoothly.

The central AC unit was blowing hot air, so it was not getting cold. I called AHS and requested that I get Bissett Plumbing and AC. But the person I had spoken with told me that they could not get me that contractor because they did not exist. I told them that was not correct and that they've done all of my work through American Home Shield in the past. But the person was adamant that they did not provide any services. So, I asked to speak with her supervisor and she said the supervisor was not available. After going back and forth, she tried to call me back and tell me that the supervisor was now available and that she would connect me to the supervisor. But I ended the call with that person, then I called AHS back and I spoke with a different representative who got me connected to Bissett right away with no problem.

When my AC was running hot, I put the claim in with American Home Shield. They responded very quickly and scheduled York Mechanical to come out. Unfortunately, it was over a holiday weekend and they weren't going to be able to make it out till the Tuesday after the 4th. I have a little kid in the house and I asked if they could expedite my scheduling. They did, so a mechanic came out the very next day on a Saturday and had it up and running within the hour he was here. American Home Shield's contractors get to the job and make sure it gets done correctly. At the same time, they're respectful and kind.

My air conditioning went out. I did a claim online and then I got the contractor's name and phone number. The tech did a great job. It was a good experience. I’m very satisfied. I like that American Home Shield lets me build a plan. I could put what I needed on there and take off things I didn't need.

Our air conditioning units weren't working and the contractor identified that the issue was not anything to do with our air conditioner unit and that they needed us to get an electrician out. So then, we called an electrician, and the electrician came out and was able to fix the issue. Everything was great.

I had a couple of electrical outlets that were out, my microwave was out and I had one light that was out. I called the American Home Shield, and it wasn't too hard to get through. The tech did great service. He was very professional. Overall, AHS has been good but also, I had other issues that they didn't cover, which I felt they should have. I had a clog somewhere in my home, and the contractor said that I needed a cleanout to fix the problem, which was a modification. So American Home Shield didn’t want to cover it. They had a second contractor come out. He barely looked at it and he went along with what American Home Shield said was the problem. I got a third contractor come to my house who was able to fix the clog without doing a cleanout.

We've had AHS for years and they've done well by us. My large icemaker was broken and they dispatched Tri-State. Tri-State had to order a part and once the part came in, they came back and fixed the icemaker.

The contractor was great. The tech was very professional, timely, and proficient in what he had to do.

I re-upped with American Home Shield because I was happy with my first year with them. There's quick customer service and they are able to get people out after I put a service request in. Timeliness is the biggest thing. I used them for a faucet pipe that was leaking. We're still in the process of finalizing the problem. There was a claim that was put in and we just got a response saying that my warranty covers part of it. I have to call them back to determine exactly what. I'm assuming I have to pay something out of pocket. On the whole, I'm happy with everything that has happened in my year and a half with American Home Shield.

I like the service. It's excellent. I also like the reimbursement. The tech was a very nice guy.

We've had American Home Shield policies at two different houses. We had a claim where Climate Kings came out and it was the most trouble that I've had from the most recent issue. Initially, we called saying that the air conditioner was not working. This was back at the end of June. Climate Kings just tried to band-aid fix it the first time. They topped it off with Freon, called it a day, and left. That night, it quit working again, so I called them back. They came out the next day after that. They said, “Oh, the entire air conditioning unit needs to be replaced. But it’s July Fourth weekend." I was like, ‘Hey, I get that. That's understandable.” It was bad luck on our side, but at least it's going to be replaced. I contacted them on July 5th, and they said, “Yeah, we're waiting on American Home Shield to approve it. We've submitted everything. We're good to go on that.”

There was a leak from the faucet in our bathtub. We went through the phone system to submit the claim and American Home Shield had somebody come out. The first company that came out said they were waiting on a part. But we weren't getting any kind of follow-up or response. We kept calling and nobody could get ahold of them. Finally, after going round and round with Home Shield, we got them to cancel the first company that came out and send out another company. The tech got it fixed that day.

My garage door wouldn’t open. The tech said I needed a battery in my garage door. He changed it. American Home Shield is a good home warranty insurance.

American Home Shield does a much better job of getting contractors here. They also do an excellent job of getting things fixed. Not having to deal so much with the contractors is really a major plus. The young guy that came here to fix the plumbing issue was really good. He was really straightforward and very efficient. It would be nice if I could say online, “Please, send him.” My claim for the heating system went real well too. The guy came out, looked at it, spent a few minutes and fixed it, and then left.

The plumber was here on a Monday two weeks ago but he couldn't do anything because they had to send a company to remove some drywall so he could get to the thing. Then, he was here Thursday that week and he determined what the problem was and he needed to buy some part, which he said he could do the next morning. I was hoping that he could come on Friday and fix it but that was not the case because when I called, they scheduled him for tomorrow, which is a week later. So, I was not exactly happy because I thought that when one day you discover the problem, then the guy would come the next day and fix it. That didn't happen. He's supposed to show up tomorrow and I seriously hope that he will. But this has nothing to do with American Home Shield. The experience with them was great and I was absolutely happy with them. Maybe I should have called them though and they would have called that company and push it a little bit faster.

I have a leak that I think is caused by stoppage in my drainage system under my toilet, and I'm trying to get somebody out here to fix it. I’ve had two people out on three different occasions. And right now, we've decided that it looks like there might be a blockage in the drain pipe causing it to back up and overflow through a crack. It’s the only thing we can think of, and that's what needs to be investigated next. The past claims were a lot quicker than this one. All the plumbers are overbooked. But American Home Shield seems to grasp what I'm saying right off the bat without me having to explain in too many different ways. I understand them when they're explaining to me what's going on on their end. You keep good service.

I like the service with AHS. I called them recently for a dishwasher that wasn't working. The tech was nice. Luckily, he had the parts. The first time he came out and he ordered the part, it took about a week. The second time when he came back out, that one part didn't work so he called it in. Then they found out he had a part on his truck so that worked out. He came back out within a couple of hours, which was good for us because we didn't have to take a day off again. With AHS, there is peace of mind where we don't have to look for somebody. The only problem we have is it takes about a week to have somebody come out. If you do a local, it could be only two or three days. Other than that, I'm satisfied.

There was something that happened to the air conditioning unit itself. So, we got it fixed. The tech came out and took care of the business that he was supposed to. I asked him a couple of questions about drainage, and he told me that I needed to put some drain cleaner in the pipes. He did a good job. I had some previous repairs. I had one last year on an air conditioning unit, and I also had one that had to do with a dryer. This year I had the garage door opener. I felt good about them. There were a couple of things that I wish American Home Shield would cover. They covered the electrical part of the door, but they didn't cover the broken spring, and I had to pay for that. I would have preferred that they covered it completely. Other than that, AHS has taken good care of me.

American Home Shield’s website is horrible as well as their service. I have issues with filing claims of things that don't work here. They take my $75 and send somebody out here and then tell me that they don't cover that. They should be telling me that but if I have to call them and try to find something, I'm talking with India or I don't know what country. Going through the website is very general. This house has electric window shutters on it in our master bedroom and they worked for the first day after we bought the house and then, they haven't worked since. We've been here over two months. I'm sitting in my dark master bedroom because none of the electric windows work. But there's nobody that can do anything for that.

I love American Home Shield for the peace of mind. Our washing machine went out and we used them. They have been good to us and the warranty is totally worth it. We appreciate the company and I told my wife that as long as we own a house, we'll always have the home warranty. Their techs are outstanding and very prompt. They explain exactly what they're doing.

Our LG clothes washer stopped working and it wouldn't turn on. We have stacked appliances, which means that the dryer is over the washer. We called American Home Shield and it took a long time from our initial call to get someone out here. They sent a company who came out and looked at the dryer then said, "These are stacked and we have to unstack them." I said that in the very first conversation. In total, there were three companies that said they would fix the issue but they never did.

I’m very pleased with the services AHS has provided us. We’ve recommended them to my mother and my husband’s mother for their property and so our other friends. With our recent claim, Liberty Appliance came out. The oven is working properly now.

I called American Home Shield before signing up for a home warranty and specifically asked them, "Would our air conditioner be covered?" Would they replace it if it breaks down? I was assured, yes. It's broken down twice already and we've only lived in the house for six weeks. Those times, the repairman was like, “You need a new one.” But, they never agreed to pay for it. So with that one item in particular, it feels like we were misled a little bit. But there have been other things that AHS has repaired, so that's been nice.

The dryer started making noise the night before and the next day, I put in another load in and it was sensing. Then I noticed after a few minutes it hadn't started. So I looked at it and it was just dumping water, then it was draining water. Then it would go through the cycle again. I unplugged it and I Googled it because then, it was clicking. I then plugged it back in and after it kept clicking, it caught on to the cycle. But when I put another load in after that, it did it again. And the washer, which was an AT, would sense then it would cut off, stop pulling water and stop, then it would stop pulling water again and stop. Sometimes, it would spin halfway and then, it would start draining out water. The tech said it was the lid latch. It was messing with the sensing of the machine.

The water in the pool wasn't circulating properly. It wasn't getting filtered. The AHS reps were friendly. It was easy when I submitted a claim for it. They got me the answers I needed. The tech texted me the same day I filed a claim and asked for pictures of the part. I called on a Wednesday and he came out on a Saturday.

Stay away from American Home Shield. They look for made up reasons to deny claims, it's impossible to talk to anyone besides the call center workers which know nothing!! I asked to speak to a supervisor last week, no one ever called me. Just stay away.

When my AC was blowing hot air, I went on American Home Shield’s app and submitted a service request. The tech came and said it was a simple fix, something he put on the unit. He was in and out in 30 minutes. I have an upstairs and a downstairs unit and it took a long time to cool the house off, but it’s finally cooled off that night. Having a home warranty is great. When my AC went out in my house, I felt secure in knowing I can just call them and they can send someone and get it fixed. I don’t have to worry about all those added expenses. I like American Home Shield. The service is pretty good.

The heating element of our dryer went out. I logged into the American Home Shield website and filled something out. It's a click thing type of deal. I was assigned to a technician that day and I talked with them. This was a Friday so they weren't able to come out until Monday. They came out one day earlier and got the dryer taken care of in less than an hour. It's now working well. That was very easy. With American Home Shield, I have ease and peace of mind whenever something expensive goes down.

American Home Shield is very professional and friendly. They answer my questions and set things up. The service people have been very professional except for one, and that was with the stove. My house is relatively new and I asked him if he could remove his shoes. He said, “No.” I asked him, “Do you have booties?” He didn't have any booties. So, I was not too thrilled with that. Although he fixed the issue, I was still not satisfied with his demeanor. He was talking about he had bad feet but that's not my problem. They should send somebody else if they can’t do the job the way they’re supposed to. But other than that, as far as taking care of the issues, I'm pretty much have been satisfied with the repairs.

The garage door opener was not working properly. I logged into my account on American Home Shield's portal and hit to start a service request to get it online. The contractor needed to diagnose the issue. It turned out the whole control board was messed up, so they had to get a new part. They came back a couple of days later, replaced it and fixed it. AHS was straightforward. They solved the problem. It worked out well.

One of my air conditioners went out so it was extremely hot on the second floor. I called American Home Shield and I was assigned a company then it was cancelled. On the whole, three different companies were assigned to do the service. It took two weeks for the whole unit to be fixed.

I liked the contractor's timeliness in resolving the issue with the AC very quickly and they were very professional.

I like American Home Shield very much. The dishwasher was not working. I had a faucet outside leaking. So, AHS replaced that. The contractor they sent for the garage door was excellent. There was one incident when I had to wait a few days for somebody to come out. That was when my refrigerator line broke. But they fixed that piece related to the refrigerator. AHS is good and I would highly recommend them.

Within a short period of time, I had the same issue with the garage door. So, it wasn't really resolved previously. I had paid the deductible and I said that I didn't want to pay it again. So, AHS refunded me that which I was very pleased with. When the contractor came out this time, the gentleman was more patient and was able to help me. He explained stuff and recommended some parts that came with the garage door opener that AHS wouldn't cover that would help prevent future problems. But AHS said that only the motor is covered. I had an issue with that because when I had that garage door opener installed, these parts came with it in order for it to work. So they're telling me that attachments that came with the garage door opener aren't covered, but the motor is. I'm not very happy with that all.

I had two claims. One was for the AC upstairs, another for the one downstairs. Something was shorting in the attic. That was why the AC wasn't working. But American Home Shield didn't cover the one upstairs so I had to get a new AC myself. D&D Electrical was the second time for the electrical. That one worked out. They took care of it.

I appreciate AHS. They're always very good. When you call them, they're fast and accurate. I had a problem with the sewage pump downstairs. It was making loud banging noises. I called them and I asked if I could use the only plumber in that small area. And that's the plumber that they always used. He retired. When I had a hot water heater problem a few years ago, they sent out another one from a different area. I said, “Could I have that one back? Because this guy retired and I don't want to wait with a pump.” They were very fine and they said they would check into it. That one came and fixed it and it was good. I made a claim on the washing machine and I just got the parts now. The rep said that they were coming back on the 18th.

I've been very pleased with American Home Shield. My most recent claim was on our air conditioner. The claims process was fairly simple. I followed all the steps that I was supposed to follow. I haven't had any problems at all with American Home Shield. The technicians are top of the line. They're nice, courteous and professional. They're very thoughtful and kept me informed of all the steps that they were going to do. It was wonderful.

I had problems with the first contractor that came out for the AC, which was E&S Heating & Air. The gentleman had to have been upset about something before he even came to my house. When he came in, I opened the door and said hello, and the first thing he said to me was that the air filter was the problem. I said that it had been changed. It’s just that at the time, the vent was a little dirty but I change my air filters every month. So, I know that was not the problem. I took him to the back to show where the AC was. He started taking it apart. I told him that my husband used to work on air conditioning but he no longer does that job. He does other work now and he said it probably needs some Freon. The man then told me to let my husband fix it or get somebody else. I said that I was not going to do that. I paid American Home Shield to send somebody out to fix it and he was supposed to fix it.

Everybody was great. The rep was nice. I love American Home Shield.

When I first moved in, the previous homeowner left me a fridge that didn't work. The tech supposedly repaired it. Shortly after, I noticed it wasn’t freezing at all. So, the tech came a second time and came to the conclusion that he could not repair it. He recommended that we get a new one and it was all approved. I called a number, and they’re the ones who told me I could buy a new fridge. Everything was taken care of properly. AHS was very professional and the claim experience goes well with my schedule. We had good communication.

I had garbage disposal issue. It was cracked on the side and leaking water. It was easy to file the claim with AHS. I got an email message shortly thereafter that said, “You'd be contacted by Budget Rooter.” They came out the next day and replaced it. Everything is fine and dandy.

I have American Home Shield and every year, they give you a free check on your AC unit. I called but the guy said he couldn’t make it. He had a family emergency and would be there the next day. The next day, he never showed up. I called them back and they rescheduled. They said they hired a guy but he never showed up and quit. The next Saturday, the guy showed up. He was a good guy and everything went well after they got here. The guy that originally came out was from another company and said it was low on freon and this and that, and that I had an obstruction. This guy came out, put a little bit of freon and said, “You didn’t really need anything done on this. There is nothing wrong with your system.” He said a lot of these guys that come out don't know how to read the gauges.

I bought American Home Shield and I just kept it. It's been about 20 something years now. I used the warranty when my air conditioner wasn't blowing out air. Someone called and the next day, a tech came out. Whatever he did, he got the unit working in no time.

In the middle of winter, I had a pipe that backed up. It was on a Sunday. When I called American Home Shield, they weren't able to help me because their computers were down. So, I wound up having to locate my own plumber to get him to come out, because I had no toilets and had to pay for him to come out and do it. Turned out I had roots in a pipe and I had to get the pipe replaced. I didn't use AHS for that.

When I file a claim online, American Home Shield lets me know in an email who will be servicing me and that I can expect a call from them. But there were a couple of times I ran into a problem where I was looking for something in particular and couldn't find it. So I just called them. When I had a claim for the microwave and the ice maker on my refrigerator, Wright Appliance called me and they wanted to schedule a time to come out at a time that was agreeable with me. Once we agreed on a time, they called me to confirm the day before to let me know that they would be coming out. The quality has been fine with every contractor that I've dealt with, They've been very upfront and punctual. They seem to know what they're doing and working on. When people are talking about repairs, I recommend American Home Shield.

The gentleman who came out for my AC was very professional and resolved my problem very quickly. He explained that the thermostat wasn't right so he put in a new one. I'm satisfied with American Home Shield’s service so far.

When I started with American Home Shield, I thought it was paid monthly. I didn’t realize that every time I called, there was a charge. Apart from that, it’s a good service. Recently, the AC unit wasn’t getting cool enough for my wife and the technician who came was very nice. He came with a young guy and they did the job.

GGI came out and looked at my AC last season. They did some yearly maintenance to it. They mentioned American Home Shield so my guy called them up. When I filed a claim to have them come down and look at the unit that was blowing very weakly, I requested GGI. American Home Shield said, "GGI does not service your county." I wanted GGI because they recommended American Home Shield to me. I called American Home Shield and they eventually got GGI assigned to my case. It took two weeks to get that to happen so it was a little inconvenient. It should be accessible to get my HVAC guy that I had experience with previously that I wanted. But the contractors are amazing. I love them. They're kind and courteous, and they come on time.

I recommend AHS to my neighbors. When my microwave door needed to be replaced, the repairman who came was very polite. He had to order the parts then he came back and replaced it real fast.