American Home Shield Reviews

I like that American Home Shield tries to get people out here quickly. Also, all of the techs have been good.

I like that my claims seem to work out.

American Home Shield sent somebody who checked the standing pipe in the utility room. I had to pay $100, but that's better than getting the plumber down here and paying 500. The tech was pretty good and knowledgeable and we figured the problem out. He realized he couldn't do anything else because it has to do with the way the pipe is running.

I needed the toilet's flush kit replaced. It would be nice to talk to a person, so sometimes I do, rather than just do everything online. The contractor came when they were scheduled. And it took them about 15 minutes total.

AHS is really nice. Every time I call, the techs come really fast. I had two claims. One for the AC and one for the heater. The techs that came out were very nice.

We had some electrical issues, then heating and air issues, and the techs were good. They showed up when they said they're gonna show up, and it was easy to communicate with them as well. Overall, American Home Shield is great. I've used them, since we moved into our home, on multiple occasions. It's straightforward, and I’m really pleased with their service. The flat fees of certain services to come out, the periodical emails when there are specials going on of home maintenance, and the simplicity of setting up an appointment and letting the need be known have been good.

American Home Shield's representatives that you talked to first are not in the United States. The last one that I talked to was from Ghana. I could hardly understand him. I asked him where he was from because I couldn't understand him. I said, "Well, I'll work with you, but try to speak more clearly." He did and then we got it done. He did his best and it was okay in the end.

The water heater was leaking. The contractor came out and said it was not possible to repair it, so it needed to be replaced. This time, the coverage was good and American Home Shield was able to help. But there are a few other cases where they were not able to help. When I had some issues with my garage door, I called them, and they couldn't help.

AHS is good. We had a leak and the plumber poked a hole in the ceiling. He said we had to contact AHS and they would send somebody else to patch it up. The techs were great guys.

I called American Home Shield for a leaking dishwasher, and it was easy to deal with the rep. They sent Stuart's Appliance and they were excellent. I've also had them before and they're really the best for my area. They're the ones I like the best.

The lady on the phone told me someone would be calling me within 24 - 48, and they did. Brick Street Plumbing was good about contacting me and calling me back. They came out for three things - my hot water tank, my garbage disposal, and there was a piece in the bathroom that was leaking. The guy that came initially did what he had to do. He told me that for the hot water tank, somebody else was going to have to come to do it 'cause he was gonna have to submit a claim to American Home Shield for that. That young man was very nice. He checked the garbage disposal that was not draining properly. I called them back out for it but it was not the guy's fault. I let them know that the garbage disposal was leaking, but I never mentioned that once I cut it on, the water was shifting. He ended up replacing it.

My mom had some furnace issues lately and the tech came out and took care of it relatively fast. He was nice and informative. He explained to me what he was doing step by step. I've been happy with American Home Shield. My mom used to have them quite a while ago and we decided to go back to them. They came in handy with the appliances and things that she has in her home. And with the cost of things nowadays, it would be better to have a warranty versus going out and buying new appliances.

American Home Shield sent out Greenway Home Services to take a look at the heater. I had to wait for the parts. But they got it within days. No more issues now.

We had a problem with our pool heater which was starting up but wasn't heating the hot tub. The pool company came out and fixed it. Now it's working. Every contractor that we've had has been really great and I appreciate how quickly we can get these folks scheduled. All the ones that we've scheduled have been very prompt.

We had a garbage disposal issue. The Water Control Plumbing tech was great but I don't think the issue was resolved. The issue that we were having was around the smell and part of it needs to be cleaned. I'm not sure if that is part of the services that they provide so we just had to find an alternative solution. This has been a better experience. Prior to that, we were having issues trying to get someone out to come and take a look at our heating. The tech didn't show up and it was a whole ordeal. It took me a long time for us to get our $100 service fee back.

AZA Repair, the contractor, struggled to get the microwave fixed. But in the end, they did and it’s working great now. They ended up coming out four different times and I had to pay for two of them, which didn't thrill me. One of their guys came out and replaced some of the little circuits in the control panel. The warranty is only good for 30 days and in 35 days, it quit. So I called American Home Shield and said that 35 days ago, the guy was out to fix the microwave and it's exactly the same broken thing. And they said that it was terrible and they were sorry. But it's past the 30-day warranty. So if I want them to come back or somebody else to come back, I've got to pay for the service fee again. I paid for them to come back because the microwave wasn't working at all. Since it's a built-in, my choice was replace it on my own or have the techs come fix it or replace it.

American Home Shield called to validate that the technician was coming out, and they had to order a special part. So they kept me updated as to when the part was coming. When the part came in, they called to notify me that he was coming to install the new fixture in my refrigerator.

My washer machine stopped working. It wasn't fully draining. Then my dryer was taking forever to dry clothes. Also, the microwave stopped working. I submitted the claim and I got a couple of texts from American Home Shield. They told me the name of the company and told me when they would be out. The guy that came out was awesome. But he couldn't fix the issue. The microwave and the washer had to be replaced. He did tell me his troubleshooting and explained to me why they were irreparable. For the dryer, he said because of the problem with the washer, it was taking so long for the clothes to dry. So he explained everything to me. Overall, American Home Shield is worth having and the service has improved over the years.

I’ve had a fine experience with American Home Shield. I just submit the claim online and then I hear from somebody. It's not a difficult process. The washer sounded like you're in an airport, like a plane was about to take off. It was bad. The tech said that it was beyond repair and that they were going to send us a check, which was what happened. We also had a claim for the dryer. It smelled like something was on fire and the clothes smell burnt. It is still not resolved. The tech said they were going to order a part but I haven't heard back yet. Both contractors were very nice. My mom insisted that we get American Home Shield and it ended up being a good thing because we've used it. It's worth it and I told my in-laws to do it. I like knowing that we have it in case something bad comes up. With the roof, we know that we're covered and we're not going to have to spend a lot of money to fix the problem.

The technician that came for the refrigerator was very helpful and knowledgeable. He tried hard to get the part, and he got it.

The water was leaking into the bathroom. The techs came out for the toilet that just broke. Sometimes it's hard to get a callback and to get stuff done with AHS, but the claim submission was fairly easy otherwise. AHS is convenient.

My toilet was leaking. I notified American Home Shield online. I was given the name and number of the person that was coming out. He was very good, professional, fast, and friendly. Every time I've used AHS, except one time that was a bad experience, it was good. I would definitely recommend them. The monthly fee is fair, and the deductible is reasonable.

Iceman had to repair the furnace. Once I made the appointment, they came out and fixed it. It took them about an hour. Having American Home Shield gives me peace of mind that if something comes up, I can make a phone call. If I'm not around, somebody can get there and take a look at whatever the issue is for me.

I like the service and how quick American Home Shield responds to whatever I need. Great service and professionalism. They’ve been good. That’s why I stuck with them. They recently did the Georgia property. The heater wasn't heating up. They fixed it.

My garage door wouldn't open or close. I went onto American Home Shield's website and described exactly what was happening. They told me who they assigned. Garage Door came out, and it was a good experience. They really didn't do much of anything at all, but then I can't get my money back. It was just pulling on a lever to have it attach back. It was something easy that I could have done. AHS has been great so far. I like that if something is wrong with our equipment and they can't fix it, they replace it. Having that guarantee that all of our appliances and stuff are covered and I don't have to worry about any huge expenses outside of just paying our monthly amount that I pay them and paying the service fee. I enjoy having comfort. I've been promoting AHS like crazy.

My refrigerator stopped producing ice and water. It was also making a very loud noise. The contractor that came out was pretty good. They had to order parts. But the refrigerator that I had was discontinued so they weren't able to get the parts for it. So they replaced it. I love my new fridge. Over the years, I've had American Home Shield but haven't had to use it. But when I did have to use it, it was a good feeling to know that they actually covered what they said they would.

My heating was short cycling and United Air Temp, the contractor, was very good. They were able to get it fixed the same day.

I would recommend American Home Shield because the customer service is very nice. But the plumbers that they sent out were no good. They came out. They set up a snake and it was stuck. The guy cut it out and left everything flowing in the basement. They never came back. AHS never called me. I called them. But I couldn't finish talking to the person. I told them I would call back Saturday morning because the person they sent out was no good. AHS needs to get better people to represent them.

I sent in a claim for a freezer that wasn't freezing properly. The contractor that came out was helpful and quick. They tried fixing it initially and had to come back and do something else. Then the second time that they came out, they fixed it. It's been great to work with American Home Shield.

I'm satisfied with AHS. I have called and they have either gotten back to me or sent me a message, or an email. They contacted the provider and gave me their number and then the name and the information. I was able to call and see when they were coming out. My air conditioner was acting very weird recently. I called AHS and they sent somebody. The techs came in, they cleaned it, and it was fine. I did have a second need for help, and it was our dryer. AHS put me in touch with a Whirlpool serviceman in the area. The gentleman came out and he was here for a while. There was a pencil that had gotten in somewhere within the workings of the dryer. He took it out and it's been fine ever since.

I had great experiences with certain people that I talked with but I had to call American Home Shield somewhere near seven times to get my redelivery scheduled after the guys who came to deliver and install the first washer said they couldn't get it through. Which technically, they probably could have because they measured the doorframe to be narrower than the area that they asked me to remove the window sill from.

I had a backup issue in my home, and American Home Shield's contractor would not respond on the weekend, so I had to pay out of pocket for it. Then because that contractor wanted to run a camera down my sewer line, I had to continue to use them and pay out of pocket. When it came to refunding, it took me nagging American Home Shield to get the refund issued. At first, I was extremely frustrated, but they've completed the refund that needed to be done.

American Home Shield's service has been good and quick. I used the service when the air conditioning had gone out. This wound up being a fuse issue. The techs have been fantastic. They came through, got what needed to be done, and were able to explain things really well. With American Home Shield, there is a quick resolution for roundabout things about the house that need to get sorted out if we run into an issue. So far, we've only had a handful in the last two years, but otherwise, we're doing okay.

American Home Shield’s customer service was fantastic. My garage door had a malfunction on one side and the tech was there the next day. He was friendly, professional and quick.

My washer went out and the tech said it couldn't be fixed, so it had to be replaced. I bought another washer, but I'm waiting for American Home Shield to send me the check for reimbursement for replacing the washer. I haven't received it. With the refrigerator, the tech came and changed some parts in it. And it worked fine until the ice machine started acting and we called back for another claim on it. AHS helps you protect your appliance when they go out. The experience is good.

The sink had a leak and the techs came fairly quickly when I made a claim with AHS. But there was a minor inconvenience with the first technician because I wasn't aware that I had to pay $415 upfront. He had already done the work and he said that that part of the job was not being covered by the insurance. But this was never officially told to me by anyone else other than this technician. Other than that, the last tech that went out to the house was really nice and amicable.

I've been with AHS for a long time. For those problems that pop up that my handyman can’t handle, they've been a good resource. There are some things that they do very well and other things I’ve not been satisfied with. I had a power outage in a section of my house recently. I thought it was the breaker. The fellow who came out knew what he was doing. He did a really good job. He found the issue in no time.

My refrigerator's ice maker wasn't making ice. The tech did fine and he got it going. AHS gives peace of mind. If I have a big issue, I can get it dealt with. It's a good deal. I've had quite a bit of work done and the techs always fix my issue. My disposal went bad and the tech fixed it. AHS paid for the part so I was happy.

My most recent claim with AHS was for my washing machine that stopped working. Appliance Worx came out and they changed the circuit board and fixed the door lock latch. The tech was very polite, nice, efficient, got the work done, and left. I also had techs come to fix my leaking toilet.

We had the hot water heater replaced and the process with AHS went excellent. We called and told them what happened, then the techs were in in a reasonable amount of time. They did the job, had no questions, and away they went. We paid a $100 deductible for the service and all in all, AHS saved us a little bit of money.

What I like about American Home Shield is they get to you relatively quickly and no matter what the service is, it could be $100. One time, we had an issue with our washer-dryer and they couldn't fix it, but they sent multiple people out here to try to fix it till they ended up giving us a brand-new one. When my refrigerator acted up and I submitted the claim, it took a week or so for them to be able to get to me, though. I ended up calling them again. But when CK Appliance Repair came, they were very professional. They found out that there was something blocking the fan of the refrigerator and that the door was sticking because it kept freezing and unfreezing. The first guy took the ball from the back of the refrigerator and he said that they would need to make an order for the drawer lining. They scheduled another guy to come in and he replaced the drawer liners. Both of the techs were very good.

P2 Tech Services came out for the washing machine and the stove. It was scheduled at the end of a week and they were here at the beginning of the next. The technician was knowledgeable and personable. He had to get parts for the stove. On the washing machine, it did not get fixed. He told me that day that the chances of it getting fixed was very low. It's a top load washing machine with no agitator, and he said it was a very typical break of it but it's not typically covered. When he came back and fixed the stove, I tried looking online but I don't understand the website. I never could tell if AHS had approved or denied getting the washing machine fixed.

American Home Shield's website is good. I don't have to call and wait for hours to get somebody to answer. They also send out a standard email with the name and the phone number of the contractor. The last contractor they sent, The Appliance Man, was great. I put some clothes in my dryer one day and it wouldn't spin. It's an old dryer, and they replaced the motor for the spinner part. My experience with American Home Shield has been good, mostly. If there's a big repair, I don’t have to pay for it. The only issue is it takes a long time for people to get out a lot of the times. If you're impatient, you don't need the home warranty. If you're patient though, then you’d be okay.

Firehawk, the contractor, was super quick. They're the fastest ones I've ever had to call the same day and come out the very next day. Our washer was making some sounds but the guy said he couldn’t fix anything if it was just a sound. But if there was something mechanically wrong with it, then we could go from there. It was a little part that was fixed. The guy was good, knew what he was looking for and knew the part we needed. American Home Shield has done well for all the things that I've needed service overall. We had a little issue on a different topic altogether, but that got resolved.

It's a great benefit to have AHS but I'm having a little problem right now. I'm having issues on the coil for the air conditioner. They found the parts but they're saying that it was not up to code and I would have to pay $1,700. They came back and gave me an offer if I get another contract to say something different, they would give me the 812. They're still sitting on that because I haven't been able to find anybody. For one thing, it's the holiday. Secondly, we've been having a lot of cooling rain in New Orleans. Also, I already paid them 100 for the parts and every time they come out, I got to pay the first 100. I don't think they're being right with this air conditioner. It's not my fault if it wasn't put up there by the code. Why would I have to pay that whole $1,750? I'm really dissatisfied right now.

We called American Home Shield for the heater. The guy came out and told my daughter what happened and turned it back on. He was great. The heater has been working fine ever since.

My microwave failed and I was able to receive a new microwave through American Home Shield. The contractor that came out was very cordial and professional. I appreciated it. They'd been in my home prior for a prior request regarding my refrigerator. So, I was familiar with the contractor that arrived to look into the microwave situation. Overall, it's been a good relationship with American Home Shield and definitely good for me as a homeowner. Their customer service is very cordial and professional. But I've heard from some of the contractors that it can be difficult to work with American Home Shield and, potentially, they might take different routes than what a normal vendor would just from a quality repair standpoint.

We submitted three claims all by telephone and I had to go through the whole series, "What's wrong?" this and that. And instead of being able to get right to a rep, there's no place to say representative and transfer me. But American Home Shield got the person here to fix my problems very fast. It's done, but here was my problem. The gentleman came, looked at the washing machine, took pictures, and put in what parts had to be replaced to fix it. I heard nothing for five days. I got an email that says I can order a new one. But if they're gonna order the parts, I'm not going to order a new one. I called and the hardest part was getting ahold of a representative. When I finally did, I explained to her I haven't heard anything. She said, "One of the replacement parts is not available anymore. So, you have to get a new one."

The dryer was making a lot of noise and the washer was working but the lid was broken. The refrigerator would work and stop and start, stop and start. The contractor, Hayes Appliance, cover three states so they didn’t come out right away and it took a little less than a week. The tech knew his stuff and was good. American Home Shield honors their contract and everything's gone very well.

I thought I didn't need American Home Shield because nothing was being broken. And the price kept on going up a month. So, I thought of canceling it because I'm afraid I'm paying on it and I don't want to have anything broken. But at the same time, when something happens, it's good to have. The contractor came out for the stovetop, the dishwasher, and the refrigerator. They’re still supposed to come today and fix the stovetop because the part hadn't come in. But I was very satisfied with the person that came out. The technician is very knowledgeable and friendly.

If you keep the refrigerator door open for more than 30 seconds, the alarm will keep going and the light inside my fridge will stay on no matter if you open it or close it. The tech from The Fridge Guy came out and he was fast and professional. All he had to do was reconnect the circuit. So I was mad about that because that's something I could’ve done. But I don’t have the experience. He explained it to me and was very courteous about it. So, everything was good. I am getting parts for my washing machine right now but should that not work, I am told that American Home Shield will need a second opinion to see if the first handyman was right. It is on the policy and it says that if the maintenance guy is not able to find the problem, then it would be up to AHS to give me credit for such an event.

The microwave quit working so I called American Home Shield. The tech from Sears IN checked out all the parts and she found exactly what the issue was. It had blown a fuse inside the microwave. She was very knowledgeable. She said this can be repaired with parts and the parts came within a week but it took her two weeks to get here so I was out of a microwave for two weeks. Other than that, when the contractors get here, usually it's very excellent. BJ Cooling came out for the furnace and that guy was awesome.

We had a leak in the faucet in the kitchen. The process was very smooth. We had a hurricane so that delayed things a bit but it was fine. As a whole, it was very good. The technician was great. AHS gives peace of mind. I can submit something quickly on my app and they usually reach out to me very quickly with a service engineer for whatever the issue is.

When my appliances break down, they are there to assist and they usually respond in a timely manner. They generally get a contractor out here immediately and the contractors that they send are always friendly. Also, the pricing is very reasonable. The only thing is I call them when I have a claim and sometimes, I can't understand them. I have to ask them to repeat stuff a lot but they're always real friendly.

The first floor, second floor, and upstairs furnace went out. The work ethic of the guy that came out was excellent. He did the job and got my heat working. But within five minutes of him leaving, the heat went out again. He got it working when the temperature got to where the thermostat asked for it to get. Then, when it got cooler again and it was calling for the heat to come back on, the heat would not come back on. The guy would not have known that unless he had stayed a little longer.

I had a bad water heater. American Home Shield sent someone and then they replaced it. I had a little copay for some non-covered parts.

The repairman fixed the problem with the furnace quickly which shocked me. It's very rare because most of the time when I call American Home Shield, they don't fix anything. I have to call for another property and I'm thinking I gotta pay these people $75 then they're gonna go upstairs and tell me they can't fix it.

My garage door got stuck. I called American Home Shield. The tech was very professional. He told me what he needed to do, explained thoroughly, and he did the service pretty quickly. I was pretty pleased.

It took the repairman three minutes to fix the dishwasher. He tightened up some screws and it was working. This is my second claim that I put through with American Home Shield and I've been very satisfied. I highly recommend it to my friends and family.

The contractor came out to replace the air conditioner and put in new ductwork. They did good. I really like American Home Shield. They send somebody out as soon as possible when I call them and tell them I need help with something. They do a good job. They send people out that's really good.

I recently had a claim for our water tank, which went bad, and the techs that were sent out were really wonderful. I like that I have AHS and that it saved me some money. We should be able to maybe do a discount or something eventually.

Every time I have a problem at home, there’s always a question about whether it's covered. American Home Shield has different little, “Oh, that doesn't apply.” Also, they could increase their quality of service people. If anybody went online and pick out 10 contractors, all of them have bad reviews. Although I do realize they're social media. But if they are gonna use contractors, AHS needs to be able to assure us that they're quality ones. I understand small businesses because I'm a small business owner myself, but they don't answer their phones. It took me forever. I always have to call back AHS. “They're not answering their phone. Could you please call them and ask them to call me?” The people that I initially talk to are always good. The people that answer the phones try their best to solve the problems. But their hands are tied. They always try to do a good job. Unfortunately, I've had several things that go bad.

American Home Shield is for our owners to have a service that will fix the problem for the tenants, so that they will be happy. However, our experience with AHS has been horrendous. We had an instance with a problem with the AC. Our customer is still without AC completed for two months. They were without AC because AHS kept sending people, but they couldn't figure out what the problem was. They finally said that they needed to replace. But we had to pay a horrendous amount. And we always have issues with scheduling. It takes a long time with AHS' vendors because they don't answer the phone. We are very dissatisfied and not happy with AHS' service.

American Home Shield is handy. They're one of the better ones for home warranty. Recently, our bathroom faucet has been leaking a bit. The contractor explained to me what was going on and was able to resolve the issue fast. They were helpful.

We had a backup and overflow. It was bad. The plumbers came very quickly and did a great job. First, they told me “We'll be out later.” I explained to them what the problem was. They told me they thought it was just a leak. I told them it wasn't that. They sent somebody within an hour. They took care of the business and gave me advice on how to not let it happen again. Everything's automated these days. That was the reason for the misunderstanding about what the problem was. You had to pick from a menu. That was the closest thing on the menu that I could tell them the problem was. If I could’ve spoken to somebody or left a recorded message, that would have been better.

I had a plumbing issue. I called them last Thursday, and I had to follow up with American Home Shield this Sunday to see when somebody will call because we didn't have hot water. The turnaround time is long, which is 24 to 48 hours for them to call you back. So, it could be better. Other than that, I like AHS so far. They have responded and since we already paid up front, it's fine. The $85 per service call is not a problem.

I was having a problem with my garage door and AHS sent Superior Garage Door company out to fix it. They fixed it and we haven't had a problem since. They were also polite, courteous and friendly.

American Home Shield has been been doing good with me. I had a problem with my air conditioning. Their contractor came and fixed it, but it was something that was blown with it. They came back and did a recall which didn't cost me anything. They corrected the problem. The other people couldn't fix it and schedule me. Over a year ago, American Home Shield had my big outside unit checked. A contractor fixed it.

American Home Shield has replaced appliances for us. The recent one was they replaced the racks in our dishwasher. The techs were polite and courteous. AHS did great with the service. It's good to have them.

For my recent claim with AHS, the heat exchanger had a crack. It was emitting carbon monoxide. The techs were very quick about it. They have done a very nice job. I'm very happy with what they did. The submission process at AHS was very easy as well. I didn't see that complicated at all. There was a lot of support there. As far as the actual product, I'm very happy that I actually had one. Because you'll never know when you're going to have a problem. That was just a nice reassurance if there's anything wrong that it's there.

I have used American Home Shield a few times only but it’s been good. I've been able to get my issue addressed. I never had a problem with the claims process and the only time that it took a very long time, and I was very upset with the person on the phone, was when the refrigerator broke down. They needed a new piece and I had to call several times to follow up on it. From starting to end, it was a month. But once the techs had the part and changed it, it was fine.

It's the season maintenance. Plus, we just had bought the home, so I wanted everything to be checked. The contracting company came out that week and they were okay.

We've been with the American Home Shield for 20 years. It's great ‘cause a lot of stuff that's not covered on homeowners insurance is covered under that for accidental breakdown. Recently, a repairman came out, ordered a part and got our refrigerator going. He was great.

American Home Shield has been easy to use and everything has been smooth. My garbage disposal was leaking water. My husband said the tech came in, he was friendly and able to fix the issue on the first attempt.

American Home Shield hasn't been bad. It's just sometimes they're more so concerned about fixing rather than replacing, or what you pay for your insurance, you end up paying again for services being rendered. So, it seems like you're paying twice. I just had to pay an additional $100 for a subcontractor to come and do work on my furnace. I thought it was covered in the insurance plan when you're paying on a monthly basis. I always thought that them having someone come out to do the work would be covered under the insurance plan rather than having to pay an additional fee.

Our disposal wasn't working and water was leaking out underneath the sink. We went to American Home Shield's website and submitted a request. The contractor was great and very professional. They replaced the disposal and it's good.

Billy’s A/C Service took a while to get out here for the heater repair but I’m not blaming them. Had it been on a normal thing where everything was being delivered like it was, it would have been the proper timing. But it wasn’t a biggie. The tech kept in contact with me to let me know. He was friendly and a good spirited type of person. He did his business.

We had a leaky and almost 25-year-old hot water heater tank. The AHS website was very user-friendly when I submitted a claim. I liked it. I was given the name and the number and their address and was told the vendor would be contacting me, which they did. The techs that came out were great.

AHS has been exceptionally well with all my claims. They have replaced several things - septic was the only thing they did not replace and I upgraded it. But they did send somebody out and evaluated the issue. I had an issue with my door not closing so I submitted a claim and it was very simple. I have an electric eye on both sides and something got captured. A & H Overhead Door Company fixed it and it was very quick. They were very effective.

The burners on my stove wouldn't come on. The techs were courteous and they had masks on. They did what they were supposed to do and explained some things to me. They had to order a part and they said they would call when it came in. They called and then they set the date on the comeback. AHS' customer service is very good. They immediately find the company that we need to fix whatever's wrong. Whenever we call, they always answer.

A contractor called me to schedule an appointment, but they had scheduled it three weeks out. I called American Home Shield, and they ended up dispatching another company. This other company came and repaired the refrigerator. It lasted about two days before it broke again. I had to call them back. They came back out and ordered more parts. It took a couple more weeks. They came out, repaired it, and that one lasted about two or three days again.

Every time I have an issue, AHS seems to resolve it. And if it's not covered, then I fully understand. But I like the fact that they get someone out here. And out of the five times we used them in the last two years with our issues, three were covered and two weren't. But they were minimal stuff and I have no complaints. It's a great program and they've never done me wrong. The techs have all been good, too. I haven't had anyone come out that’s been rude or unprofessional.

I do everything online. I go on American Home Shield's website and schedule things. We had a sink stoppage in our kitchen, and the repair people came out, ran a snake down the drain and fixed it up in about 30 minutes. American Home Shield has also come out and worked on a couple of other different things. The only issue I've ever had with them is sometimes the exact same thing breaks again two months later ‘cause they didn't fix it right the first time, but it's outside of the 30-day window. They have a policy that it has to happen within 30 days for it to be a recurring problem. Still, having a home warranty helps with the big ticket items. If the air conditioner or the water heater went out, I don't have to come up with cash out of pocket to figure out how to pay for them.

American Home Shield has done a good job. The contractor that they use that does the heating and air conditioning does a wonderful job. They’re punctual, and they complete the job. They have good communication. But the other one that they use for ovens and refrigerators is one of the worst companies I've had at my home. They came out and didn't fix it. They had to order parts, and they turned it in as completed. So, I called AHS and they said, “No, it's complete.” I said, “No, it's not completed.” So, they had some back and forth with their contractor. And they said they need to charge me another $109 because they have to open a new ticket. I said, “I'm not paying another 109. They shouldn't have closed that ticket because it wasn't done.”

When my pool filter wasn't working, I submitted a claim and the repair company that came out was awesome. They responded immediately and did all the work as they said. They also found other issues that they fixed. We have not used the pool, but everything is performing great. I would recommend American Home Shield to people because I have so far had very good experiences. We moved into an older house and we liked the service that we got from American Home Shield. In fact, I bought service even for my previous house where we have tenants, because if something fails, I have some kind of protection.

The dishwasher wasn't draining. The tech fixed the drain on the dishwasher, something connected to the garbage disposal. I like that with AHS, I don't pick the vendor and their website's easy.

The technician was amazing. He let me know that I have an old furnace that's in good condition but that I probably should be looking for one soon and to contact American Home Shield because usually they have discounts for those. In this house, I've used American Home Shield mostly for little things. But in my previous house, that was where I initially got them. Because of the service that I initially had, I always let other people know they should get American Home Shield. They're good.

We like the fact that we can count on American Home Shield to do repairs that we otherwise couldn't afford. But we hate the fact that every year, everything goes up for no reason because our wages aren't going up to compensate for that. So, that ends up meaning that we are taking a pay cut. And it's not unique to AHS. That doesn't make us happy. But it's almost as if we have no choice. So, we do what we have to do. AHS has done a good job of putting together a product that we can see the value every single time. So, it's important that we have that and we plan to keep it.

The garage door just quit working and it was stuck open. The tech came and did something but the garage door still wasn't fixed. I'm not sure that he replaced the motor but then, he came out and replaced the opener.

American Home Shield is reliable. They set up technicians within a decent amount of time to get repairs resolved. I get upset about the things that have broken down but they have put up with my being annoyed and aggravated with the situation at hand. Recently, a refrigerator went out. The same refrigerator has gone out a few times. Whenever I make the call, whatever the issue is, they resolve it. Affordable Appliance Repair is very helpful to me. Even after the call, they still help me out. The guy's informative as far as the product that I've been calling or making the reports.

I was having an issue with the heater. Theel Plumbing came out and their tech was very polite and professional. He got it running but he said it wasn't gonna last long. He was hoping that it would last until they got the part in and it did.

I had an absolutely wonderful experience with AHS. When I had trouble, I called them. 20 minutes after I called them, they sent me a text saying they had assigned somebody. The people they sent were fantastic. They came in. They troubleshot it right away and figured out what was the matter. They tried three times to fix it before they decided it was junk. Even the people I talked to at American Home Shield were wonderful. They did what they said they were gonna do. It was amazing.

American Home Shield is very well because I'm still making my payments and I still feel good about the service. They're very responsive and reliable.

American Home Shield is pretty fast at coming out and seeing what's wrong and sending someone to fix the problem. Best Care came because our heat went out. The tech said that it was one of the parts of the unit upstairs that needed to be replaced. He was really friendly and he got the job done quickly. Overall, our experience has been great. Anything that we've gotten fixed is still doing good.

Everything breaks down. American Home Shield comes out and they fix it. If it can’t be fixed, they replace it. Roger did my heater. It wasn't blowing. He’s good. He had to get parts. It works great now. Overall, American Home Shield's customer service is good. Everything's good with them.

The water heater burst. Am Pm Plumbing assessed it and they had their sister company check the drywall damage and cut everything out. Then they came with the water heater, said the old one needed to be replaced and got it replaced. They were fantastic. But, AHS has been difficult to deal with on some of the other claims that we've had regarding what they cover and don't cover. Other than that, it's very user-friendly.

I like the ease of use of American Home Shield. I like being able to do things online. I like not having to call somebody and wait to be contacted. They've had some great contractors. They're very responsive and they do a good job of following up as well. Communication is pretty good. I called them today because the furnace went out and killed our air conditioning and our heating. They're very good about talking to me and making sure everything was good. They didn't get it repaired properly, so they had to come back out, but they're very good about facilitating. So far, having AHS has been worth the money. We'll be reapplying for a new policy when this one expires. We're happy with what they're doing. Sometimes their contractors have problems, but they're really good about trying to solve anything that happens. So, I really appreciate that part of it.

Initially, the range was leaking carbon monoxide. We had to call the fire department, and they isolated it. They said, "It's the stove. It's gotta go.” I filed a claim for that. A tech came out and said, "I don't know if I can fix this. It might just need to be replaced. So I'm going to do some research and figure it out." American Home Shield said that they wanted him to fix it. He said, "All right. I'm going to order the parts and try to fix it." He must have talked to AHS again because he said, "Never mind. They said, they're just going to replace the range because it's too potentially dangerous." Immediately after that, I got an email from AHS saying, "Let's shop for your new range." There were several free options. And there were a couple that were nicer. I paid 170 bucks to get a stainless steel one that is nicer. It would fit my needs for all the cooking I do all the time. I ordered that and it was delivered the following week.

American Home Shield connects you to professional contractors where you don't have to worry about researching them and trust in their word. It's automatic what you get. So far, I haven't had any problems. I've had their contractors come out for the washing machine, the HVAC system and the dryer. Recently, a contractor came to work on the washing machine which is an older model. They've come out three other times and I prefer that company and the same person because they're familiar with the model of the washing machine. I didn't have to wait. They're experienced and respectful.

I couldn't get the heater shut off. It kept getting hotter and hotter so I filed a claim with American Home Shield. The first time a contractor came out, the guy was nice. He did something to the unit in the attic then said it was fixed. However, I couldn't get it to turn back on. I had to call American Home Shield back and have them send somebody else out. It took a week to fix it after that. American Home Shield did a great job. I was happy. I work in real estate and hear nightmare stories about home warranties. They're hard to communicate with. Nobody gets back to you or they take forever or you end up having to pay more than they said. But none of that took place with American Home Shield in my experience for this service. This is the only time I've ever had to reach out to them so far but they made it very easy. There were no extra fees. I'm thankful for that.

The ice maker in the refrigerator stopped working. The contractor was very prompt in coming out. They had to order a part. They also checked the washing machine and dryer. They were great. They arrived on time. They were very professional. They did a great job. Everything is great. I'm very pleased.

The techs who came out for my dishwasher were great. They had to order the part, but they came back two days later.

American Home Shield has been pretty fast and they sent someone to check out my problem pretty fast. My sink was leaking. My electricity went out, and I had a flood in my basement. Everything came out fine afterward. Overall, the cost is great and the fact that I don't have to go look around for someone to help me is also very convenient for me.

When my furnace went out, I gave American Home Shield a call and it was good. A nice tech came and fixed my furnace.

We had a garage door opener that needed help. The tech was professional and to the point. We've had AHS for a long time and though they're okay, there's nothing stellar about them. For long-time customers, their rates are high. We had a contract lapse and we had to start from ground service. Customer service is very low and AHS is trying to save every penny it can. But they're functional.

Patriot Plumbing came out and fixed a leak in the sink that's out in the garage. They were out in a timely fashion. The tech was polite and did what needed to be done. I asked him if the drain pipe needed to be changed and he initially said no. But he came back and said it needed to be changed. It was a pleasant experience. I like the service with American Home Shield though I wish I didn't have to pay for it every month, but that is how it is. You have someone to come out and everything is covered. I pay my deductible and then I don't have to worry about the parts and the cost of that.

For my recent claim with AHS, we couldn't get the fan to turn off on our microwave so I unplugged it. When I plugged it back in, the fan went off, and then nothing worked. The tech looked at it. He said they just get old and the electronics get worn, so sometimes they work, sometimes they don't. They ordered the new part for it and they came in and they fixed it. The techs were very professional and pleasant. They were the best appliance company I've ever had come out and fix something. I would recommend AHS.

I put in a claim for my AC unit on Sunday and service people were out to repair it on Tuesday. It was a little late in the day, at around 7 o'clock, but I was fine with that. I was just glad they came out and fixed it in two days. It was a really quick turnaround. The issue turned out to be a fuse and they had the part on hand. The service people were very professional and they explained the whole situation. They worked in a timely manner and they got the repair done in about 30 to 45 minutes. They did a great job on their side.

The garbage disposal stopped working. I called American Home Shield up, and they hired a plumbing contractor who came down and replaced it. Everything was good. I'm really happy with their service. The gentleman was polite and prompt, and he did a good job. AHS responded quickly and I'm happy with the outcome. Overall, they've been prompt, professional, and courteous.

The water heater wouldn't stay lit. The claim process with American Home Shield was easy. The service tech figured the issue out pretty quickly. Everything that he repaired is fine.

AHS has been using reliable people, except the very last time when we had a problem with the air conditioner. They sent the company that we had an issue with years back. We called AHS but they didn't do anything about it. We called many times and tried to get it resolved. They were not able to, until I put a stop payment on the $75 copay until somebody called, tried to get the money, until somebody listened to us in order to listen to what the complaint was. We ended up paying somebody to come and fix the air conditioner on our own and that was very disappointing.

The request for service from American Home Shield went through great. The tech was out here when he said he would, and was courteous at the front door. But that recent heating issue left me flustered a bit, because the tech came out from wherever it was, got up in the attic and said, "All what's wrong with your heating unit is the switch was backed off somehow." It wasn't even a switch. It was a door lock on my heating system. He said, “Whenever I locked that door lock down, it immediately came on.” It wasn't even broken. He was up there 45 seconds and came back down and said, "All it was was a switch. And you shouldn't have any more problems with it." Wow. 75 bucks for that. But that was it. And he closed the unit properly. The heating unit came on great, and it has been working great since he left. But I don't feel like I paid $75 for 30 seconds worth of work. It didn't make me feel good.

I've used American Home Shield a few times now, and so far, it's all been good. I justify paying them 800 bucks a year. Recently, I called them 'cause I had a plumbing leak. I went to their website and said I had a problem, then customer service sent me a response saying that somebody will get in touch with me the next day. The repair people they sent were good guys, but nothing needed to be fixed. It looks like my maid left the faucet on on our tub, and it dripped over the back. Everything's fine now.

I'm very happy I have American Home Shield. The online system is very good. They're easy to use and it's very easy to contact the providers. They are on top of what they offer. If they say they cover this, then they do. If you get another person to come and check, they charge you the same amount or more than what you pay American Home Shield. With American Home Shield, you pay the quote you're supposed to pay and if you need to do any extra work, it's covered. I have recommended American Home Shield to other people because they worked out for me. I also bought a new service for my new house.

One burner wasn't working correctly and the contractor put in a new controller on the third try. It was the company that ordered the wrong part and not the technician.

I like that when I call American Home Shield with a problem, their contractor comes right out. I had a bad problem late last year on my first call out. That was above my stove. A repairman came out and got aggressive with me. I told him we'd call the police on him if he didn't get out. I called American Home Shield and told them about it. They got right on it and sent out another guy. Recently, I had a faucet problem and it was leaking underneath the sink. I didn't realize until Dustin with Budget Rooter came out and showed me what caused the problem. He replaced the faucet the same day. He was very professional. I’d probably go into another year with American Home Shield if they give me a good deal. I don't even think they spent $150 on me on both of the calls, whereas I paid $54 and something a month for 24 months.

I've had a great experience with American Home Shield. They are very efficient with setting something up. There's no long time frame, so I'm very pleased with that. I do everything online. Somebody gets right back in touch with me. And before I know it, I get an email or a text message letting me know the company name. They give me the destination and I can follow to see where the guys are en route. We called AHS because we had a leaky pipe out in the front yard. But the contractor doesn't do that, so they didn't do anything about that. And the kitchen sink was leaking. They fixed that, put in a new faucet, put it a new garbage disposal as well. And everything was awesome. They were very courteous, polite, knowledgeable, and quick.

The contractor has been in my house so far to get my ice maker to work. The tech is not really working on it. He just comes with a little gauge and measures the temperature of the freezer. It's getting bad. The second time, he came didn't do anything. For now, he's saying that the issue is the fan of the ice maker that he replaced on day one. He's supposed to come back on December 8. I'm going to call AHS to either give me a different contractor or cancel my warranty. I am not happy at all with that contractor at all. I'd rather have him say, “Oh, it can't be fixed.” but it's like he's just pulling chain. Other than that, I've always called AHS back. I've said, “Hey, listen. They didn’t fix my icemaker.” and they always helped me.

The Sears tech was very good and impressive. He explained everything very well and fixed the appliance rather efficiently.

American Home Shield served me well enough by connecting us to a technician, but he hasn't fixed our heating problem. And I suspect he doesn't know how to fix it. Instead of just saying he doesn't know how, he keeps leaving with it not done. And I have to call him and ask him to come back. He hasn't come back this last time because he doesn't know what to do. So, I still have to chase him down again. Maybe I should call AHS and have them send someone different. But it has been a couple of weeks. He has come out a couple of times and still doesn't know what to do to fix it.

American Home Shield covers my insurance policy that covers the appliances. But over a year ago, my TV gave me problems. I called AHS, and they, transferred me over to a third party that they use for TV repairs. Whenever that number is called, it goes to international to somewhere in Pakistan call center, and they took the model number of my TV, asked me what was wrong with it. There was a first charge of $140 just for the processing, which I paid.

We have had two calls out to our house. The first one was because we thought our water heater was starting to go, but it turned out it was not, even though it takes forever to get hot water up there. The guy said that the only way they'll do anything is if the water heater was completely done. So he didn't repair anything. The second time was for the freezer. They replaced everything really timely. No food was spoiled. So that was good.

I like that with AHS, I pay my monthly thing, and then I know that every time somebody comes out, no matter what is going on with my stuff, it's going to be one set price. I called them to submit a claim for the motor of my dryer and it was perfect. However, the Facetime thing was pointless. I went through that whole thing, and they came out but they were like, “We have to order the part.” It was strange to me. They said the purpose of that was so that when the technician would come out, he would bring what was needed. So I would not have to wait to get my appliance fixed. But that didn't happen. It was still 10 days before I got my dryer fixed. But everything else was great. I called on a Saturday and they were super responsive.

The repairman was very thorough and quick. He came for the free heater inspection and said everything's okay.

I don't use AHS that often but when I do, they seem to be good as far as addressing my needs. Recently, a contractor came out and fixed the keypad on the garage door. They were very professional.

The tech was very nice and thorough about what he did. The first time he came out, he had to find the part and find out what part. It took almost a month before I got the part in because he had to order it. But he got in, got it fixed, and he was out.

Something got sucked into the dryer so a contractor had to come out and clean it. They came out the same day, within three hours of the request.

The last job that American Home Shield sent out a contractor for the refrigerator, the contractor sent two people out. I did a recording on my phone so they could hear the sound that the refrigerator was making. And at the time that the contractor came, it wasn't making a sound. The last person that came said he has a warranty for 30 days. 30 days on what? He didn't do anything. He pulled the refrigerator out and looked at the compressor and the fan. He said he didn't see anything and that there was nothing that he could do because he doesn't know where the sounds were coming from. But this goes on all day, all night. It would come off a bit, and come on. It’s very annoying. $75 for two people to come out to tell me that they couldn't find a problem. It was a joke. I'm not satisfied with AHS.

Crossfire came out because I had a duct that came disconnected from my attic down through behind the wall. They made the repair and they were here no more than an hour. The tech was very nice and cordial and he came prepared. I liked the way that AHS was understanding and how they are diligent with the claims and working with me. There was an issue with the previous company that came out. They came out knowing what was going on and they came out a second time and came ill-prepared. I requested a different service company to come out and AHS was nice enough to refund the service fee for the other one and put it towards Crossfire.

It was a two-week process. My heat went out. The contractor came out and fixed it. A few days later, it went out again. That happened a couple of times until they couldn't repair it anymore. So, I'm in the process of getting a new one. The only thing that I've been a bit dissatisfied with is it takes a long time to get parts. But everyone has been nice, and clear in answering questions. So, I've been very happy with American Home Shield. This would have been like a giant expense if I didn't have them. And they've been great about making sure somebody comes back out multiple times.

I thought I was having a plumbing issue but when the tech came in and looked, they said that it was electric. They kept saying that the ticket was still open. American Home Shield did send an electrician out. He went to the box in the family room and said that it needed a larger breaker, but he did not replace the breaker. So, when I paid for the plumbing issue, it was an electrical issue. He wrote it down in his report, but they never sent anybody else out again. He said if we had any more problems with the water heater going out, we should call them and let them know. So far, we haven't had any more issues with that.

I've had a positive experience with American Home Shield. My dryer was making loud, squeaking noises, and it was easy to submit the claim online. My wife also said it was a really good experience with the repair person, and now, the dryer is functioning really well.

American Home Shield's customer service didn’t take any time getting the techs out and Arizona Value Appliance, the contractor, was good.

As of late, we've had a lot of things breaking down. American Home Shield has been convenient. One was for the AC and I had to pay for fluids.

I'm very happy with American Home Shield. They've always responded. We've only used it a couple of times, but we haven't had to wait long. The service person they're hooked up with responds really quickly. So far, so good. A guy came to fix our microwave, and it only lasted about a week. So, he's coming back tomorrow, and they did that at no charge.

The dryer wasn’t spinning and when the tech came out, he was able to fix it. He replaced the thermal fuse. I was satisfied.

Overall, our service through American Home Shield is good. I recently did request the service to come out because I had a refrigerator failure. The claims process went well. I was not thrilled with the time gap though. They say, "I'll be there between 8:00 am and 5:00 pm." So, essentially, I had to wait at home the entire day. The experience when the technician got here was good. He was very knowledgeable. He was able to quickly identify the issue. Unfortunately, he did not carry the part to fix it. He said it would have to be ordered and he had to come back on a different date.

When the washing machine drains, the water floods everywhere in the washroom on the floor. At the same time it's flooding, I hear the bubbles in all the bathrooms and the water gushes out of the drain into the tub and in the shower. The tech from Pronto Plumbing came and he said that everything was fine and fixed. But fast forward, not long later, the same problem happened. They didn't come back out. The rep said that they didn't have anything available right now.

I had to get my dryer looked at, and I had to replace it. American Home Shield successfully reimbursed me so that was good. The process was pretty smooth. They sent me the link to pick whatever one that I wanted, and I just put the difference with it.

We called American Home Shield and they set up the problem and they told me the name of the contractor. It was easy. When the tech was here, he informed us throughout what he was doing and he did a good job. He made a good effort to get things done. Overall, I'm 75% satisfied with American Home Shield. The coverage is too expensive. Also, they tried to wiggle out more things than they used to.

We had a toilet that backed up. We called American Home Shield and they sent somebody out. It was an emergency. All three of our toilets would not flush. The guy said that was common. When we just moved into the house, we had a guy come out to look at our air conditioner. It was a $100 fee. Then we had an electrician come out because there was a light switch that wasn't working, and there was a $100 fee. It just surprised me that I had to pay $750 to be able to call somebody so that they send somebody out. It seems a little steep. So would I renew it? I don't know at this point.

Filing the claim for my disposal was smooth. American Home Shield did it quickly. I'm keeping AHS just to be safe in the future. I need the warranty when I cannot do a full repair.

We had some issues with my hot water heater. AHS had somebody there the very next day. The tech called me and he fixed the issue. He ordered our new hot water heater, replaced it, and we were good to go. We were really happy. I'm glad we have AHS.

The washing machine was rumbling. We thought it was the belt. The tech checked the whole thing and said there was nothing wrong with it. He was very knowledgeable. Quality work from American Home Shield.

We had a drippy bathtub faucet recently. I submitted the claim online with AHS and then someone called me. They came out and it was fairly easy. The only thing was I had to pay a little bit more this time than I wanted. But it's better than paying a plumber a full charge, so I can't complain. Also, everybody that came out had been very friendly and accommodating and got our problem fixed.

I had a free heating service checkup with American Home Shield. The techs came out, serviced my unit, and everything was good. I've had to repair everything pretty much in the past and they have been fine, except for one experience with my dishwasher. They’ve come out three times now. As of today, it’s not working properly. So, at this point, if I call again, that'd be the fourth time out here where I'm paying my fee for them to come out. I almost could buy a new one. They keep sending out someone to say, “Okay. I fixed it.” Other than that, all my other experiences were fine. Everyone they’ve sent out so far has been professional.

I went in to turn the shower on in the master bedroom and it wouldn't turn off. So, the plumbing failed. American Home Shield assigned a plumber to come out and they came out. It took a week, but eventually, they got it sorted out and were able to get it done.

I've used American Home Shield twice. Their process is straightforward and the technicians are very good. They were able to resolve the problem.

I had my furnaces serviced. Because winter is coming, American Home Shield offered a discounted rate with a local contractor to come out and service the furnaces. That was great. The only bad part was the guys came out, and they found that one of the furnaces needed a replacement part that wasn't operational. I was concerned because I trust AHS 100%. The first company said, "Yeah. You need this part." The only problem was in the Quad Cities, they were only allowed to do the inspection and not the real service. When he was out here, he was nice and had the part but said, "We're not allowed to come back and do it." It sucked, because I had to spend another 100 bucks. I was going to contest. But I get it.

The furnace kicked on and off. It would start, and after a while, it gets too hot. But it does not get up to what the thermostat heat is set to. And it kicks off. I submitted my claim electronically. I got an email confirmation back that somebody has been assigned to contact me. Later on, I called them and talked to somebody. The frustration is for the time it took to get somebody assigned and visit. It took five months before I got the service. I got calls from two other contractors in the space of eight months. I let it go for a while because it was summer. I didn't need the furnace. And it's getting close to the end of summer, I started calling again.