American Home Shield Reviews

The dishwasher wasn't turning on. It happened once and it was fixed. The contractor was great. I'd recommend American Home Shield.

I called American Home Shield to see if they could have someone fix my electrical sockets that broke. The electrician they sent said that the plastic on the socket was already broken and we couldn't screw a light bulb in it. There were two sockets like that, and the electrician said it wouldn't be covered. He also said that he could do it himself, but it would cost me. Other than that, I'd tell friends to get the coverage. If anything broke down, the house would be covered.

The toilet upstairs was leaking into the ceiling of the kitchen and the plumber said it needed a new wax seal and that one of the bolts wasn't put in right. So, he fixed that. I had another claim with American Home Shield that I had some issues with but it wasn’t them. It was the people they sent out to fix something. My second refrigerator wasn't working, so the contractor came out and replaced a compressor in it. They ordered the wrong compressor and the guy put it in anyway. It took me a couple of months to tell AHS I didn't want those guys coming out anymore. They said they had finished the job and they were supposed to come back and do something to fix it. They didn't come back at the time and date they were supposed to. So, AHS got somebody else to come out and the guy said we gotta order one. I said okay and when it came in, they fixed it. It was excellent. They did a good job.

I requested the service online with AHS to have the light in my fridge fixed, then I got a thing back stating that someone would be coming out and that it was scheduled. Then that company called me and when the tech came out, he said the coil had burned out. So, he replaced that little component out there to make the fridge light work and he was great. He'd been out before to fix my icemaker and he did what he needed to do to get things working. Other than that, AHS didn't want to fix the thing on the pool. But everything else has been pretty good.

We called American Home Shield for the air conditioner. We weren't getting the heat upstairs. The repairman who came knows his job. I'm satisfied. The problem is the house is quite large. I should buy some insulations and insulate the part out where the heat is leaving from the fan going upstairs and the basement. Also, there is another area near the front door where we have to close the shutters so that we can allow more hot air to go upstairs. Upstairs, you can feel the heat coming up. The repairman checked that. But still, it's not as warm as the living room. By the end of this month, I will contact him if the upstairs bedrooms aren't getting warm.

Everything with American Home Shield's service was good until the last one with the microwave. I called them three times and they said they have to find somebody to install it. They're just not doing it. They keep telling me they'll get back to me and they don't. They should see this last repair through, but other than that, they're good.

There was water on the floor by the commode. I thought it was coming from the bottom of the commode. When the plumber got there, he knew exactly what to check. He said it was coming from the shut-off valve so he replaced it. However, there's still water on the floor. I filed a recall claim, and they’re coming back tomorrow. I would recommend American Home Shield to minimize any potential out-of-pocket expense.

I had an issue with my hot water heater recently. Gatordrain came out and everything went well. I had to get a replacement.

I love my home warranty. They've always done a great job and so did the last people that came out. Their contractor Coastline Electric came because there were some electrical issues when the house was built. There were fuses in the garage that were all faulty. Every few months, we'd have a different fuse that would go off, and it would cause something to burn. Recently, it was the fan and it's been a $400 problem at a time for the last year and a half. If they would just fix the circuit now for $150 instead of waiting 'til it blows up, it would be a lot cheaper. Other than that, AHS is always good once I have a problem.

I had a plumbing claim and electrical claim with AHS. The plumbing claim was a bathtub drainage stoppage, and the electrical claim was an outlet that was not working. Everything's good now.

I had a leak in the bathroom and the contractor, Aaron Plumbing, did what they had to do. But I forgot to add my stove on the claim and American Home Shield wouldn't allow me to do it due to their policy. The man had made the visit already but he had to come back with the part because he didn't have it in stock. I could have had a little leniency for being with AHS for a while and I needed the little panel on my stove fixed too.

I had an issue with my oven. After making a claim, a tech came and he was good. We had to wait for parts and the wait time was a reasonable timeframe.

Having a warranty with American Home Shield is great. You can’t beat it. Their contractors are right on the ball. They come in and they know what to do. I just tell them what has to be done, and they take care of it. I'm very happy with the contractors that AHS sends over.

Most of the time, the contractors that American Home Shield sends out are pretty good. I only had one issue, but it was a miscommunication. I had a leak in the ceiling, and the plumber came out to fix it. The drywall company came out to fix the drywall part of it, and they explained to me that they weren't able to put my drywall back up due to the way the plumber had the pipe sitting. I would have to call the plumber back to change the way the pipe is sitting so they could put the drywall. When I called American Home Shield and explained that to them, they said they'd have someone come out. They called the drywall guy, and it wasn't him who needed to come back right out, it was the plumber. It took me almost three months to get that straightened out. That was the only time I really was disappointed in them. It was a back-and-forth until I got down to the last person.

I would tell anybody that's a new homeowner to get American Home Shield. The peace of mind is well worth it. Whenever you have something come up, it's a lot better to pay the service call and the monthly bill for Home Shield than it ever would be to replace an appliance. Everything's going up. When our AC went out, we were so concerned that we would have to replace it, especially at the end of the season, where we're not even going to be using it. The compressor either wouldn't come on or would overheat and shut off. That's what we thought the problem was, but when the technician got out here, it turns out that we needed a different part for the fuse board. He fixed our AC.

The toilet was running and it started to leak. The plumber replaced what was inside the toilet bowl to stop the leaking. He was very knowledgeable and quick in his turnaround of resolving the issue. I've been satisfied with the services provided by American Home Shield. However, sometimes the turnaround on getting a call back from the vendors that American Home Shield uses can be slower than what one would like. Also, every time I call out for service, there's a $75 service charge. I pay roughly that a month. It would be nice if the rate was lower.

The tech who came out for the microwave said that I need a new one. I assumed he sent American Home Shield what the old microwave was and what the measurements were. I went shopping for a replacement and I looked at the different sizes that they had. I even went up to Lowe's trying to get an idea. I found a 1.7 cubic feet unit and I chose that one. AHS ordered it and sent it out. Then they contacted Dre to come and install it. However, when they came out, they said that the microwave didn't fit and the tech couldn't put it in. He called American Home Shield to tell them and they told me that they would take it back and they're going to charge me a restocking fee. We went over this and AHS accepted responsibility. They didn't charge me the restocking fee and all of that.

For a while, several lights would flicker off and on and we thought that it was due to a light bulb needing to be changed. We would change the light bulbs but they would still flicker. One day, several lights in the kitchen and the bathroom and one outlet would not work. We tried the breaker but it wouldn't work. I put in the request to American Home Shield and one electrician came out. He spent five hours looking to see what the problem was and he couldn't find it. Then, Hawk Electric Services came and their electrician found a loose wire within the bathroom outlet. He fixed it, so the lights came on and worked fine. He was professional and respectful. But within the next week or so, they went off again for at least a full hour. They came back on but they flickered off and on and it was longer each time. He came back out and said he was going to write something up to fix it.

Having American Home Shield gives me a little peace of mind if something breaks that they can come out and fix it, and I'm not looking at thousands of dollars right away. I just pay my deductible, and it's not too bad. They have also been fast every time I've called. Recently, the garage door opener thing was broken. The techs came out the same day, did what they needed, and fixed it really quick.

American Home Shield had a repairman come in one time to fix two things - my refrigerator and my stove. He fixed the refrigerator first. He told me he needed to order a part for the stove. He came back in 10 days and fixed the stove. When he was putting everything back, he broke the glass. I called the company to tell them. He didn't want to come back anymore. They sent me another person to come and see what happened. I explained to him. He gave another report saying that the glass was like that already. I don't know how he can say that if he just came for two minutes to see and ask me what happened. They told me, "Somebody's going to call you to tell you if we are going to cover it or not." Nobody called me in 10 days.

The locksmith was really quick about it and he came when he said he would. AHS's service has been great. It's good to know that they are there.

I've been having to use American Home Shield a lot. My last one, I needed my furnace looked at. Just preventive. They scheduled someone to check it out to clean it. It was wonderful. I enjoyed the young man. AHS gives me a bit of relief when something does break down. Not all of mine have been without me having to pay out any money. I always have to pay out something. They could make it so that I don't have to always pay out something, to just make it that since I have to do the service call, let that pay be my backbone, and not for me to have to dig into my pockets and pay out for them to repair something. I have not had anything that I have not had to pay for, except for my servicing for the central air and furnace, just for the tune-ups.

I had some outlets that were not working correctly and the tech came out and fixed them. The guy's name was Daniel. He was fantastic and a very personable person. He told me that I had a GFI outlet in the garage that was actually bad. So, the three on the outside that were not working were because that one outlet was bad. He just put a new GFI thing in and all the rest of it worked just like he said it would.

I had leaky valves so I called AHS. Tom Melton’s Services showed up and the tech looked at what was needed. He ordered parts and I gave them enough time. I called them back and I had to contact them several times. They made plans to come to my house and I waited but they didn't show up. They said that they tried to contact me but I have my phone with me the whole time, so I don't think I missed any calls. But I was very patient with them. It took several weeks to actually get the job done. They finally came out and fixed it and it looks like everything's great. We can finally run our equipment the way we need to. When we need AHS, they're there and it beats hiring plumbers every time. It's easier for us to call, pay the fee, and have them send someone out. Usually, it's good and timely and things get done.

The kitchen sink was clogged. The tech unclogged it and then he described what I could do to avoid the issue again. Everything’s good. I had used American Home Shield in the past years and years ago and the cost was good.

American Home Shield sent out Runyon for the dishwasher. We had a follow-up continuation problem so they had another tech come out a week ago. They were fine. Overall, AHS has pretty much done what is advertised if there's a problem with any appliances, and it seems that they are willing to send out a technician quickly and make sure that the issue gets taken care of.

Parker's fixed my furnace. The tech said that whoever worked on it before didn't tighten up the drum and that was why it was making a loud noise, but there was also a piece broken in there so he replaced that. It works fine now, but it doesn't heat my house up really well. I use a wood stove too so I don't have to use the heater so much, but it was set at 70 and I don't think it ever got above 68. I'm gonna have to refile that claim and say, "Hey, it's still not working properly," but I'm gonna wait.

I like that if I have an issue around the house, I have one place I can go to to get it taken care of. I've had some great experiences and a not so great experience. The contractor came out to fix the shower. It was making a noise. I already had the piece from MOEN. And they just came to stop the shower from making noise.

The last time I called AHS, they resolved the issue quickly. Sears came out and solved the problem. I'm really satisfied with the service.

Our refrigerator was leaking inside of it and it needed two parts. That one was good, because Sears called us beforehand, ordered the part. It was here when they got here. Sears called, and I only had to have the one appointment, so it was only $100. The only thing about American Home Shield that I'm not a fan of is that I have to make multiple appointments. One, to come out and diagnose. The next one was to see what it was. And I had to pay extra for coolant, which is understandable. We love AHS. They've been awesome and have taken care of everything.

My freezer was working but my refrigerator wasn’t and American Home Shield sent out Norrods, which I hope they're not using anymore. They made a mess with everything and was hard to get ahold of. AHS couldn't even get a hold of them, which was why it took from July till now to get the refrigerator fixed because until AHS heard from them, it couldn't go any further.

Sometimes, the vendors that AHS chooses are nowhere close to where I live so the vendors put me off. They would pick somebody who's in Mesa who could care less when they get to me. At least give me a choice of vendors so I can tell you what I know is a local who's credible or not. They always tell you they're sorry but they can't do anything about it. It's no fun. We sat in that house for two weeks without a working refrigerator. I had to go out and buy a small one for my husband's medication. Also, they've fixed that refrigerator three or four times. It needs to be replaced but they won't replace it.

The tech did the repair really fast. He was finished with the problem in under 2 minutes.

American Home Shield set me up with the locksmith. He came out, did his job and everything was fine. Overall, AHS is very good. The only thing is one time, I needed a plumber and they couldn't give me an appointment for two days. I didn't like that one bit.

My dryer wasn’t drying. It had some bearings that the tech replaced. He was great. Everything was good when I did the claim online. Overall, American Home Shield has been great.

I had a water leak and I thought the plumbing company beforehand fixed it. The tech said he did but it was still leaking in the same exact site. AHS sent the plumbing company they usually send, Bestway Mechanical. The tech ordered all the parts and fixed everything. He had to come back two or three times and he did a good job. I haven’t had a problem since. But AHS needs to lower my price and send me a contract. I've asked for it already and I never received one.

AHS has been responsive and really quick to address my issues as far as getting someone out to fix whatever the problem is. And with my plan, they have preventive maintenance where the techs come out and do a tune-up. They did that on my furnace recently where they did an assessment to let me know what needed to be done and that was free. Then shortly thereafter, they had someone to come out and fix whatever they found needed to be done. The tech came out a day after I put the request in with AHS and that was really quick. He was very kind, personable, and professional.

I reported an issue on a Friday, and American Home Shield had someone come out Monday, which is fine. The guy found out that the system is getting old and that the filter that I had in there was too powerful of a filter for the machine itself. The original problem was it wasn't producing heat. The guy told me to take that filter out, let it run for a few days, and to call back if there was a problem, but there wasn't one. He was excellent. There have been a few techs that had come out and I have no complaints about any of them as well.

I needed someone to come and check the furnace and I called AHS. The contractor was courteous and informative. Overall, the service was great.

Both of my large burners on my oven weren't working. They would immediately be turned to high heat even when we set it on low. I did a claim online, and it was very simple. I liked it. I also got an email as well as a phone call, so there was plenty of communication notice. American Home Shield sent out Sears and they were great. They explained the issue very well. They had to change the ignition switch, and they were quick and professional. It's a huge relief to cook again. I would tell people to definitely get American Home Shield and it's absolutely worth it. It covers a wide variety of issues, and everything is done very timely and professionally. The customer service is wonderful too.

The water on my refrigerator wouldn't work, and I had leak as well. The techs came the next couple of days and they were very good. They got me up and running. It’s a good thing to have American Home Shield, and we use them quite a bit. When you first call though, you gotta talk to a machine. Then when I talked to a person, I had a hard time understanding what she was talking about. The accent sounds from a foreign country.

The water heater died and Taz Plumbing, the contractor, came out once to check on the problem. It was two days after I submitted the claim to American Home Shield. Then, the repair guys saw that it was not going to be able to be fixed, so they had to place an order for a new one. And it was a week after that that they were able to get it. It was great. I’ve used AHS less than maybe five times and I've never had a problem.

I sent in a claim for the washing machine and the tech that came out was very good. He was very knowledgeable. For the first time in 10 years that I've had this washing machine, somebody knew what to do.

My toilet was not working. It would not flush. The tech that came out was good. He knocked it out real quick. No more issues since.

I like American Home Shield's service. Top Notch recently was out and they changed my kitchen faucet that was leaking and unclogged the drain upstairs. I'm highly satisfied with the service.

American Home Shield is very convenient. Thus far, they have addressed the things that I needed to be repaired. When my garbage disposal went out, techs came out and replaced it. But they closed the ticket out prior to checking to make sure that there wasn't any clogging or any issues with drainage. And so, I had to call back for additional service.

I've not been satisfied with American Home Shield. The sent a company out that originally was supposed to evaluate the systems and I requested for two systems to be evaluated. A young man came, checked the first one and said that he needed to leave and wanted me to sign the document. I asked if he could check the other one. He said, "No, I'm not going to check that one. I have enough information here." I told him I was not gonna sign. He started yelling and got very upset. He threatened me, walked out of the door and banged my door.

I sent in a claim for my leaking garbage disposal. It was easier than pie. We did it online on a non-work day and within hours, we were given a name of a company. Then the company contacted us and found a suitable day when we were both available. When the tech came, he explained what we needed to do. He was great. He was on time. The newer model is a little less noisy and we're pleased.

I had an experience where the contractor came and fixed my HVAC system. It wasn't fixed well the first time. So, American Home Shield sent him back out and they got me squared away. The technicians were nice, knowledgeable, great guys. I have not seen as good technicians as what AHS send out. This is my first experience with a warranty company. I was a little worried that they wouldn't send good technicians. But I had a great experience. I was very happy with it. It makes owning a home way easier. It takes some of the stress out of worrying about getting stuff repaired, or how much it’s gonna cost, or finding a contractor that could come in a reasonable time.

We had a claim to American Home Shield for our refrigerator. The tech from Alpha Appliances was great. We had two visits by them, one where he came out and diagnosed what the issue was, and then the second time when he came out and repaired it because they had to order a part. In both instances, he was very professional and very polite. The only thing is sometimes the scheduling team is a little lax in terms of letting us know when they were coming. He came one time to the door and said, "I'm here to fix your thing." I was like, "We're leaving right now. We have a doctor's appointment. We didn't know you were coming. You should have called us the night before or something."

I’ve been dealing with American Home Shield for three years. They cover more than other warranty companies. I’d go to AHS over any another.

The fan was running too hot and burned, so the contractor had to replace the fan on the heating elements. They had the part and were able to fix it. I had a garage door opener problem months ago. It came off the track. The track was not installed correctly, so the tech fixed it and made sure it was on there.

Having American Home Shield gives me the peace of mind that if something breaks down and it’s no longer under a warranty, I can get a little help. The contractor came out for the annual heating check. The one that came out was professional. Nice kid. There was supposed to be an appointment for that day that he came out. He was supposed to call me 30 minutes prior. But he just showed up, kind of unaffected. But that's okay. He was knowledgeable on the job. He knew what he was doing and he explained to me what he did. And he did a good job.

American Home Shield is worth it. I did a service request online, then a man and a woman came together to do the rekey. They were fantastic.

The garbage disposal wasn't working. The contractor told my wife what was going on. The garbage disposal was fixable, so the tech fixed it and left.

My biggest complaint is I have a constant issue with my air conditioning system. I'm constantly paying fees for repairs on it when their commercial says that they just replace them. But that's not the case. As long as they can continue to recycle parts, even if you have a person come out every three or four months for the same missions, they just keep doing it. Every time, I got to pay the 100 and $25 or $30 fee to have someone come out. It's the same problem every time but they slap a new part on and keep on going. So when I add all that up, especially if it's the same repair every few months, in addition to my monthly fee that I pay just to have it serviced, I'm long past the thought of if American Home Shield is worth it or not.

Any issue that we've had, I was able to call American Home Shield. And even if it wasn't covered, they still sent somebody, which was helpful to me, because sometimes some stuff start to go after five years. I always do it online. And if I don't know the right wording, I always just put "other" now. So, AHS will call me and say, “What's wrong? What do you need?” I'll tell the person. And he can finish putting the ticket in, and they know who to refer it to. So, it has always been excellent service. The fact that I don't have to worry about, “Oh, shoot, who am I gonna call?” I already know AHS has got me covered.

I had several of my lights not working, and the tech found out that the wires had come loose in two different areas. One was touching the can and could have started a fire. So I'm very grateful that he found that. Then I have two ceiling fans that weren't working. They're replacing the two ceiling fans and they've been awesome. The tech even taught me how to use my generator that I didn't know how to do for the house. So they were very informative. Everything was top-notch. Every time I've used American Home Shield, it's been really good. The first time that I used them, the repair person didn't do things right. But American Home Shield took care of it. I've been very happy. I refer them to everybody.

The dishwasher started leaking a week ago. AHS had somebody out right away. He knew what he was doing and needed a part. This was on Monday, and he said he'd have it by Friday. Wednesday morning, he showed up and fixed it. Today, the washing machine started leaking. The one thing I don't like is the window is 8:00 AM to 5:00 PM. That's a pretty tall spread. But he was here before 9 o'clock, and he diagnosed it and he said he'll be back around 1:00 with a new part and that will be done. Another nice guy. The claim submission process with AHS was fine. They have somebody that English isn't their first language and my hearing isn't all that good. But we muddled through it.

The valve under my sink was leaking, so a plumber came out and replaced the valve. It was quick and easy.

A plumber came for a leak in the water heater. All he did was tap on a little pipe and it was done. I paid $75 for somebody do that. But American Home Shield has been great. I know that I have someone that will come out and fix my problem. However, I wish the fee hasn't gone up.

I like that American Home Shield takes care of everything quickly. They keep me abreast of what's going on and let me know deductibles and everything else I need. I’m comfortable with them. My heating unit was messed up, so AHS changed it. The tech did it in one day. Everything went well. I’m very pleased.

I was having some electrical problems in the basement and the tech got out here quickly. He said he'd arrive between 8:00 and 9:00 and he was here a little before 9:00. He told me what was going on and he was pretty honest with me. But he wasn't able to get me up and running because the work wasn't covered. Despite that, he told me what would be my best option going forward. All in all, my experience with the techs that AHS sent out had been very positive. I've called and we've had people out here within a couple of days. When my dryer went out, they also had somebody out here and he fixed it. Their claims submission process is fairly easy, too.

We had no hot water. It came on but would go out. I went online and there was a button that said to get service or put a claim in. It has a list of things to say what the problem is. I typed in what the problem was and that was that. It was very easy. Also, whatever time the contractor said they were coming, it was exact. They were precise and knew what they were doing. I didn't have to wait long, which was great. I didn't agree with what I was told by the first person that American Home Shield sent out and I was able to get a second opinion. That was great that they offer that. I had a great experience.

I called American Home Shield for our garbage disposal that was leaking. They had a plumber out here the next day that took care of the problem. So far, I'm happy with having them as my warranty provider on the house.

Dealing with American Home Shield's website has been a little difficult. We continue to not be able to log in, so when we have service requests, we have to call them, which is fine. It's not an issue, and they've always been responsive whenever we reached out via phone. The website would be more convenient, but they can't seem to figure out why we can't log in to their website.

When the tech came out to do the AC tune-up, he said that the compressor wasn't working right. So, they ordered a part for it. But I would call American Home Shield because they said I have to pay 300 and some dollars, and I don't understand that. I haven't looked at the fan, but I thought the AC compressor was under the plan. Now, I gotta pay 300 and something dollars, on top of paying $75 for a service fee. They called me again, told me the part wouldn't be here until the end of November, which will work out good for me, because I don't have 350 something dollars.

I filed a claim to American Home Shield on my dryer. I had two technicians. The first one who came said, “Oh, yeah, this is easy. I'll order the part,” and he left and the company called back and said, “You have to move the washer.” My husband is 81. I am 77 and a small woman. The washer is gigantic, and so is the dryer. There's no way in God's green earth that either one of us was going to be able to move that washer out of the way. When the guy from the gas company came and checked the dryer, he had no trouble getting behind it, and doing what he needed to do to make sure that what we were calling about was real. So, I was not happy. Then they did not file a report with American Home Shield that they weren't going to continue the service. It was almost six weeks before I finally called American Home Shield.

The unit was freezing up and American Home Shield had a technician come out. The experience wasn't the best in the sense that the company they initially scheduled to come out only had a 1.5 review. So, we didn't feel too comfortable with that. We reached back out to AHS, they put us in contact with another company that, indeed, did an awesome job. Overall, we were satisfied but the procedure is somewhat messy. The way it works is you call in, and then they get back to you within 48 hours. Once they get back to you in 48 hours, at that point, they set an appointment. There goes another 48 hours. So, it turns into five to seven days before they come out. Once they come out, they have to send their report back to the warranty company to get approval. It is almost like you're better off just biting the bullet and paying for the service and getting it over with.

My electric had went out. I submitted my request with American Home Shield online. It took a minute for them to find a contractor. But they found a contractor and they came out. It was smooth. The issue got resolved. I enjoy having AHS.

American Home Shield is convenient. Most of the time, I can get someone to come out to the house within a few days. JB Plumbing came out recently for my garbage disposal. The plumber came out the next day. He got out there quickly mostly because I called him. Typically, I hear from the service providers within a day. I hadn't heard from him, so I called him. He had me describe what was happening with my garbage disposal and take some pictures. From that information, he deduced what was going on and did what was needed. He got it fixed that afternoon.

There was only one negative. That was a year and a half ago, when American Home Shield gave me an appointment, and they did not check with their contractor to see if they were still doing the job. This happened during the COVID time, so I don't know if the contractor shut down temporarily. When they didn’t call me within 24 hours, I called them. The phone was disconnected. No service. So, I called back AHS and let them know, “Hey, something's not right.” So, they rescheduled me with a different contractor. And everything worked out fine. AHS should contact the contractor first before they schedule. AHS should contact them to make sure that contractor is still available instead of checking their sheets. But since that was resolved quickly, I have no issue with AHS. As soon as I call them, let them know, or get online, they have a contractor available within 30 minutes.

American Home Shield has been able to help us out with a couple of issues, mostly mechanical and plumbing-related. It's been beneficial so far and the claims process has been very painless. Competition Pool & Spa came out recently when we had a little bit of a pressure irregularity in the pool pump. They were able to review that and rectify the situation. It was a good experience.

I had a claim for a plumbing issue, and the tech had to come out three times before it was corrected. Recently, my furnace was blowing cold air. The contractor wanted to come out quicker than I was able to have them come out. They wanted to come out in two days but I wasn't able to. So when I was able to schedule for the next day, they were able to come without a part.

I have a sewage backage problem. So, I spoke to two of American Home Shield's representatives. Two of them told me that my home warranty doesn't cover my sewage. But the representatives told me, "If you pay a $100 service fee, then you will be covered." I said, "Okay, cool. I'll pay the $100." Paid $100 and the plumbing agency sent out a guy, took pictures and that was all. My problem is very serious because I had sewage coming out of my house. I had to replace my whole flooring. We're living upstairs and I have a baby. And I kept on asking them, "What's my timeline? When is my situation gonna get fixed?" And both AHS and the contracting company they hired for me told me, "We'll give you a call back in like 30 minutes," or, "We'll give you a call back within such and such timeline." Never got a call back. I had to constantly keep on calling. And since nothing happened, I ended up having to come out of pocket to fix my situation.

I had a concern over my old refrigerator, and I called American Home Shield. They had someone come and address that. That was good. It still has the same problem, but now, I understand why.

My garage door opener wouldn't open nor close the door. I did the claim with American Home Shield over the phone and it was a lot of communication. I originally did it online but they didn't have anyone in my area. I had to talk to them on the phone and then, we found someone else. The company they sent out was very good and knowledgeable. They reprogrammed everything. I'm having an issue right now though. We had them reprogram one of the remotes and we forgot about the other remote. It’s in my car, which is in the shop right now. But that's not their fault. That's just an odd thing that happened and everything is good. For someone who has enough extra money lying around, AHS is a good thing. I don't have to worry about something breaking down. This was minor. It was just a garage door opener and I can always park outside. But if it was a major appliance, I’d like to know that I can get it fixed right away.

Recently, the techs came out to service my air conditioner, to check it because the fan wouldn’t turn off. They put something in and it started working. They were professional. The service of AHS is fine. However, I’ve been with AHS for more than 14 years now, and all of the amounts are curtailing up and up. Now, I saw online that they're offering the same services that I am paying for, for the half price that I'm paying. I’m not satisfied with their plans right now.

Some service calls are held great and taken care of quickly. But with some, not so much. So it's really been hit or miss with customer service end for American Home Shield. Some of it is on the vendors or contractors that they send out to do the stuff. But on their end, their customer service lacks service. Sometimes, it's hard to understand the reps in their call center. You have to explain it four or five times. Sometimes they're not responsive.

I've had two contractors, the plumbers and the HVAC guy, come and do their work, and they've been polite and nice. The HVAC guy from Airstar was awesome. My air conditioner, the upstairs thermostat was not working, and I incidentally had someone that came and looked at it. He told me, “Oh, it's an electrical,” then I remembered that I had this home warranty, so I called American Home Shield. They sent out Airstar, and their guy figured out the problem and had me up and running within 40 minutes. It was a much smaller problem than initially thought, so it saved me a lot of money.

My dryer went out. The contractors were pleasant and worked on the job quickly. They needed to order a part and come back. They did that quickly too.

The garbage disposal that came with the house was dysfunctional and it finally locked up and wouldn't work. The repair guy called and told us when he was coming. He came out on the weekend on an unexpected date and we appreciated it. He diagnosed the problem and had the replacement in under an hour. He was very professional.

I couldn't use my pool pump and my pool turned green. It stained my pool and I had to pay out of pocket for someone to drain the pool and acid wash it. American Home Shield would do nothing about it. They do not contract with a lot of companies up in the Barstow area. They were trying to send pool companies down from Fontana and no one was coming up. They finally sent somebody out after I threw a fit about it. Fisher Pool came out and got the pool pump. They came back and installed it that next day. But AHS should either reimburse me or go halfers in getting the pool acid washed because I paid for my regular service for them. They sucked at dealing with their customers and they don't care as long as they get what they have to get done.

I had an issue with my dishwasher and something had to be replaced. I paid the one-time charge and it was $122. The technicians were good. Overall, I liked the service. American Home Shield responded. Right from the beginning, the person who got the service request responded right away after I raised the ticket. Full credits to the person who attended to it.

There was water under the sink. I went online and filled out the deal with American Home Shield. The contractor came out and said what was wrong. It was leaking at the faucet and then the water was running down. They said, “Okay, we've got to turn in the claim and explain to them why you need to have these replaced. They have to be replaced, it can't be repaired or whatever. And we don’t keep anything like that ones on our vans or whatever.” Then they came back out and fixed everything. They were awesome. They cleaned up after themselves. They did everything timely. We've had nothing but excellent results. Everything we did with American Home Shield has been awesome so far. I had nothing but a 100% positive experience with them.

American Home Shield is a lifesaver when I think about my past situations that had been so urgent. The few times that I've had to do claims in the past, everything had been fine. It's never been like with this dryer. The problem's going on three weeks now. My dryer keeps stopping. The technician had changed 10 parts on it. I don't have a complaint as far as their service and I don't have a problem of it being fixed, but I have to take off work to be here. How many times do I have to get off work to wait for whoever is going to come? I got an email about getting my dryer replaced but I still don't have anything.

When you have issues going on in your home and you have American Home Shield, you could get somebody easily to repair them with minimal cost. You're paying monthly so that you can get rid of that exorbitant cost at one time. I was having issues with the washer recently. I called, and the next day, a contractor was out and they repaired it. The only thing is when there's an issue with an appliance, for instance our air conditioning system, American Home Shield should not just try to piecemeal it. They should fix it. We had an issue where it was a continuous issue every year. They just kept on putting Band-Aids on it. After they come out more than two times on one item, they could look into replacing it.

I like American Home Shield's app. It's genius. If I need to climb up to look up a model number, I could do that. After putting in the claim for the ceiling fan, I received the name of the company. The company called me that day, advising that I would be notified 30 minutes prior to the arrival, which I did I get a text 30 minutes to the minute that the tech arrived. When I showed him wherever it was, he said, “I'll take care of it. And I'll let you know when I'm done.” Once he completed it, he pulled me aside and shared with me exactly what happened and what he had to do to fix it. The fan is performing well.

My washing machine died and American Home Shield gave me a certain amount of dollars to replace it. I'm just waiting for them to now send me the reimbursement check. The technician that came out has been coming to my house since I started with American Home Shield. The guy is a really nice guy. American Home Shield gives me peace of mind. They're quick and fast with certain things. But with other things, it boggles the mind.

The techs weren't able to fix the washing machine and the refrigerator so American Home Shield cashed it out. The refrigerator was less than three years old but they couldn't get the parts anymore for it because it came out of China. So, we bought a new one. And we had to get a washer and dryer because even though the washer was fine, they didn't match. However, AHS should get somebody that speaks English well. A lot of times, I'm talking to people that I can barely understand.

One of the motors of our AC went out and a replacement had to be ordered right away. It was really cold at that time. The replacement was approved very quickly by American Home Shield. A tech came in and he had trouble installing the motor. It seemed like American Home Shield sent him a defective motor. The name of the company is Trane. The tech was able to go to their place in Charlotte and they programmed it or did something to get the replacement working. He ended up totally fixing the AC four days later then he came back here three or four times to make sure that would work. He did a good job.

The refrigerator in my garage stopped blowing cold air, so I called American Home Shield. The contractor came out and they fixed it. The tech was really nice and he did the job fast. The only problem was getting scheduled. I had to wait about two weeks. With my air conditioning claim, I had an issue once when I called about it. The people couldn't get there until two days later. But the technicians were nice and thorough. They did their job. All of the technicians were courteous and each one called before they were on their way. So that's very nice.

The AC wasn't coming on. I did a claim to American Home Shield. They sent me an email through my phone within a couple of hours, and as soon as we got off the phone, within an hour or two, they tell me who the person was gonna be. Then the company reached out to me the next Monday because it was a holiday at the time. Overall, AHS is dependable. Anytime I call them, they always send somebody out and if I have any issues, they resolve the issues.

We have a four-door refrigerator, and it was having problems. It was one of those convertible freezers where the bottom of it, you can change it to whether it's a refrigerator or a freezer. One side wasn't getting as cold as the other. Plus we were having problems with our icemaker. Originally, American Home Shield sent out Accord Appliance for the claim and some crazy guy came out. I wasn't too pleased with him, but he got the job done. He talked a lot and did some work, but he didn't test anything. Half the fridge wasn't even working when he left, and we didn't notice until it started making all kinds of noises. At that point, it was 32 days after the repair. So I called in and said, "Look, I'm not paying the copay again. You guys are sending somebody else out to fix this."

I like the fact that American Home Shield covers such a wide amount of things for our household. Compared to the other home warranties that we shopped and looked around at, they seemed like the best coverage for the best price. I like the communication too. When I file for a service request, it's quick and I get either an email or a text message, letting me know that they've received my request for service and that a tech would be contacting me from whatever angle we were looking for. They then do a follow-up and let me know, "Hey, the tech is on the way." There's no guessing, and it's nice. I had an annual checkup done on my heater. The tech came in and went straight to work, evaluating my system, and found that everything was running just fine.

American Home Shield is a good service. Recently, I had some problems with the lights below the cabinets on the kitchen. I put the claim by the web page then the next day, I got a call from the guys that were coming to my house. They fixed the problem. It was very quick.

I had a problem with my oven. The tech was very good and thorough. They got it resolved on site. I like having a technician who's knowledgeable and doesn’t cause a problem for me to be able to have to do it myself.

As soon as I would turn on my upstairs air, it would get hot then it would go out. It was doing it for a few days, so we decided to call someone and have them come check it. I was trying to tell AHS that my air was broken and when a young lady called to schedule the service call, it seemed that the codes weren’t in there right when I made the claim. I'm not tech savvy. Then, when the gentleman came, he replaced a fan and didn't give me any documentation once he left. But he was wonderful and on time. He went up and checked the unit, then he came back down and inquired if it got the services that it needed. He said it was performing at 25%.

I signed up with AHS a couple of months back and so far, good. You have somebody to reach out to rather than looking for people and at the reviews how they do. When my dishwasher was not working, AHS' contractor fixed it. The guys were considerate of the property. They were helpful, on time and quick.

We had a master bathroom faucet which continually ran for a month. We couldn't get the water to shut off. It was just a drip at first. Once it started a continuous stream, that was when we reached out to American Home Shield to see if we could get it fixed. The tech looked through the thing. And within 35 minutes, he had everything fixed. He replaced the seal and a cylinder, and had everything fixed for us. I like AHS' consistency and professionalism. All of the agencies that work with them that have come out to assist us have been very professional. I've told several people that have been looking for a warranty to reach out to AHS and do a comparison. But I've also told them that AHS have yet to fail, and they are highly recommended for me.

I've had great responses from American Home Shield. I do think I pay a bit much to still have to pay a deductible each time but so far, I've had great service from them. I have had my garbage disposal replaced. I've had my furnace serviced for the winter and I'll have the laundry room fan replaced in a couple of weeks.

The service with American Home Shield was horrible. I've only used it one time. My furnace is broken. It's freezing. This is the third time they've been out and it's still doing the same thing. They were just out here to replace the part. They left so quickly, left their mat on the ground for their knees, and didn't have the furnace running when they left. The tech told me to text him if I had any issues, and I texted him. I have not heard back.

We had one previous repair which was a nightmare to deal with. But it was more to do with the contractors not providing good notes to American Home Shield. Also, AHS could have better tracking when parts have to get ordered. As far as communication between the American Home Shield and the contracted company, the contracted company might be the subject matter experts. But for these last repairs, I only got one order confirmation email about one of the parts, and then the three other parts just showed up randomly.

I called American Home Shield and it was easy to get through. The rep was professional. The gentleman went over who was going to come out through the whole process. Then, they followed up with an email. So, I had the information about who was going to be coming out. The provider was efficient. They showed up and brought the washer in and gave me the instructions for the appliance and had me sign the form and left. It was quick. Overall, it's worthwhile getting the warranty in place.

The spring was broken and the contractor, Diamond Garage Doors, figured out what was wrong and fixed it with no problem. They did great. At the time I got American Home Shield, they had good rates. Right now, they have a very high monthly so I'm dissatisfied with that. But it’s good coverage.

My dryer wouldn't work, so American Home Shield had an appliance man come out, and he said it wasn't the dryer. It was the plug on the wall. So, they had R&R come out and they said, "The plug is fine, it's something wrong with your dryer." They sent another maintenance man out, and he found the problem. The appliance man, again, said they needed to change the plug on the wall. They replaced that part and the cord on the dryer, and all was well. All it cost me was the $100 fee that I pay each time the contractor comes out. But I only had to pay it once, and they had four people out here.

I use the online portal for multiple properties we have, and it's always easy to submit a claim. For the most part, the technicians and the companies American Home Shield sends out call to schedule and when they're on their way. I have been happy with the service. I had an issue with a microwave that went out, and the technician came out as scheduled. The repair company was great, and it was a quick response. I didn't even have to wait.

Right before I submitted the claim to American Home Shield on the washer, where the washer drains out had water come out very selectively when there was also water running in the sink. So, somebody came out, they ran the snake through it, and there hasn't been a problem since. As far as American Home Shield's site, it's not bad. The layout of the mobile app is kind of clunky like you have to do a lot of scrolling. It might be better if you had a few drop-down boxes. Other than that, it worked out well. I like that it retained most of my data, as far as once I log in, it's got my address. It's a really simple process going through American Home Shield. I like it.

I had a dishwasher that went down on us. The company came out immediately and looked at it, and fixed it with what they thought was wrong with it the first time. It was running when they left. But about a couple of weeks later, it went down again. Upon further review, it was the motherboard was out on it. The technician that came out was awesome, really good to work with and professional. Apparently, they no longer make the motherboard. So part of the warranty service then is that they have to replace the dishwasher. From that moment on, it's been extremely painful trying to get an equivalent model in place.

Apalachee Home Services came to check the order I made for the microwave, and they fixed it. The guy was brief about what he was doing. But when he came and I explained what the issue was, he knew what the problem was and didn't ask too much questions. He went straight to it. He told me that was a fuse that was bad in the microwave and replaced it. However, everything wasn't timely. The time between when I made the request and when Apalachee showed up was long. Even before Apalachee came, it took three weeks before I got anybody to come do anything. American Home Shield had sent somebody else who wasn't able to fix it.

American Home Shield does a good job. My recent claim was for a Whirpool fridge. Some sensors were bad. The contractor arrived within a week. All is good until now.

The last people who came to us for the refrigerator was Asset Appliance and they took care of it. Everything went well and it is working, which is very satisfactory. But with the problem I had with the oven, Asset was not able to fix it. Two different service providers ended up coming and the last one was just to verify that the old oven simply didn't work. It took about six months till American Home Shield finally agreed that the oven was not fixable. But everything else has been fine.

If you have a new house and you think that you may have some issues, American Home Shield is a good tool. But it could be better on the front of having people that you can either understand or that can actually help when you do have some type of problems. Recently, the AC kept tripping out my breaker and shutting off the AC. I finally reset it, but it wouldn't start back up. I put in a work request on the app. It's fine. But I don't like the way they auto generate who it assigns to me. I should have a choice. The service providers that I got such as Delta T were great. The guy has been amazing. But the other company never contacted me back. They contacted me back after I had already called AHS multiple times. I put in a work request on a Thursday, and I didn't hear anything back until Tuesday from that contractor, after I had already got service from Delta T.

Our hot water heater was leaking. We called AHS late on a Wednesday and they got somebody out on Friday. The techs looked at it and said that it was over 20 years old and that it needed to be replaced. They ordered the replacement, and they got it there six days later, and they got it installed. I hate that it took so long to get the replacement parts, but I totally understand that it took that long. It was an unfortunate situation that my family was without water for that time due to the nature of the problem. They had to shut the water off. Other than that, they did a great job and we were satisfied.

I filed a claim for the furnace through the online portal. American Home Shield said the contractor was gonna reach out to me and schedule a technical visit. When the tech came, he cleaned the spark arrestor on the furnace, and everything else was in good working order. I've had American Home Shield before on a previous home, and everything has worked out the way that the contract reads.

My toilet was apparently leaking and it turned out that there was something broken. One side was cracked so it was just replaced, and then the repair guy put it all back and resealed it. It's super good. I love the guy who came out. He came to service my water heater and I requested him again because he knows his craft and he's prepped. He was wonderful, super prompt and gave me a lot of good information. If my dog likes him, he's welcome at my house.

So far, American Home Shield seems pretty good. It's easier to find the right service provider through them instead of having to do your research. Our thermostat died and they sent Extreme Heating & Air. The tech seemed professional. They didn't have anything compatible with what I have. They said, “Well, it takes about three to five business days.” We're still waiting and it's day five. I don't have heat at all and I've got four kids and a 77-year-old mother. I tried calling them and all I get is their mailbox is full.

I've been really happy with American Home Shield. I don't have to worry about a major dollar amount having to take out the household income. I pay the deductible, then they take care of the problem for me. About a month ago, I had a dryer that went out, and the person they recommended was excellent. He worked me into his schedule, came right out the very next day and was able to fix the dryer really quick. I was very happy with the company they recommended. I have that same company coming out today because my refrigerator went out, and they got right on it, too. I don't know what the outcome will be with the refrigerator, but every time I called American Home Shield, they sent someone out right away.

A year or so ago, I had an issue with the ice maker in my fridge. But the manufacturer discontinued the model that I had so AHS had to replace it. I had a Samsung and they were going to give me the GE equivalent of it. But they weren't in stock and they weren't shipping because of COVID. So, I had to agree to get a different model. Recently, there was an issue some plumbing and they fixed that for me. The claims process was quick simple and easy. The tech was very knowledgeable. With AHS, you have some type of backup that can help if anything happens.

Having American Home Shield gave me a little bit of peace of mind as far as if something should fail all of a sudden in the middle of the night, whether that’d be heating, air conditioning, or something of that nature, at least I know that there's already a system in place that I can just make a claim and then get the ball rolling. I’ll get them fixed quicker than probably I would be able to do if it was just me on my own.

Crown Temperature Heating checked for gas leaks and the techs had a vacuum, so they may have cleaned some stuff. They were great, professional and friendly. They gave me some good feedback about their customers with American Home Shield so, I'm very excited about the coverage and what they cover versus what I had previously that didn't cover anything. I had another home warranty company that I was very dissatisfied with. So, I'm looking forward to the relationship with American Shield.

The tech was very good. He would have been out the next day, except I work a swing shift, so I had to make it a week later. My washing machine was off balance, and he said that the springs were shot in it. He had to order the parts, so I had to wait, then he replaced them. Now, my washing machine is working great. American Home Shield was very professional, on time and quick to respond.

All of a sudden, my refrigerator stopped freezing on the freezer side. Getting through to them was super easy. The contractor provided perfect service. The tech changed one of the cooling lines that was connected to the refrigerator. AHS is the best option. I've had a few fixes and American Home Shield has always been there to assist me in whatever I needed.

American Home Shield was very prompt in getting someone out here to help me. I was impressed with the response time. I reported it over the weekend and on Monday, Mr. Rooter was out here by noon. So, that was very quick. There were two issues and one was something the tech could fix that day but he would have to come back for the second one. The price he quoted me was so outrageous though that I won't be using Mr. Rooter to do that project. It ended up not being something that was covered and I had to pay out of pocket to get that fixed. I still had to pay the $85 charge, even though my insurance wasn't going to be used and I was a little disappointed about. But I'm hearing that that is just standard practice. Other than that, it was fine.

The furnace was working, but we didn't feel the strongest airflow coming from the outlets and the vents. So I contacted Home Shield and then they sent out Air Experts. I'm very happy with them. The tech came and immediately figured out what was wrong. He said the capacitor was broken and he replaced it. Now, the unit works back normal. I'm very happy with his service. He didn't upsell anything. That's what really impressed me a lot. Overall, I'm happy with American Home Shield's speed. But sometimes, it takes two days to get the contractor to come over when it's busy season and that's understandable.

I have some breakers in the house that keep blowing every time I use my dishwasher and disposal. A guy came out and said that the breaker company is under lawsuit right now and that American Home Shield wouldn't order that brand. He explained it to me and it makes sense that they won't purchase those. He gave me the number for that company, I called the number and they are sending out new breakers. He told me once I got them, to call him and he will install them. I'm happy with the home warranty people.

We had been doing some housework and getting the kitchen reconstructed, and the dishwasher had been disconnected for a week. When we reconnected it, it wouldn't turn on. It wasn't receiving any power to it. Firehawk Appliance Repair came out and they were marvelous. They told me about what was going on and worked through it. When I had a question about something else, they were willing to answer it, which is unusual. They got the dishwasher in a couple of days ago. They tested it and it seemed to work fine.

We had a leak in our kitchen and the company, Diamond Roofing, got it fixed super quickly. The techs were professional and we would use that company 100 times over. They were amazing. American Home Shield communicates and sends out quality companies unlike some of the other ones. I also like the cost.

Recently, the dishwasher was not working. The HVAC system is on its last leg, which we have another call with American Home Shield to have service look at it. The furnace isn’t functioning, so they're gonna look at it on Friday. I set up claims on my phone, on the link, and just roll with it from there. The service and response times are good. The providers have been functioning properly. AHS seems to hire smaller operations that are doing it that help keep them alive. So, we've had groups of operators with less than 10 people. We recommend AHS to everybody, or recommend having a home warranty in general.

I'm still having trouble. I'm not happy. American Home Shield is quick to take my money. They're responsive with the servicing, getting people out here, but the vendors they choose are horrible. Here's the first problem. I got it back in September before I closed. I said, “I'm retired military, a disabled veteran.” So, AHS quoted me the $53 a month charge. But they're charging me $57. I said they quoted me the military discount. And they're taking my money out every month. I need to put it into a request for back office. And I'm blown off for near three months. This is so upsetting.

We submitted a claim for the water heater and the contractor came out two days later. AHS replaced it and had me pay my portion of it because they were not gonna be able to pay for the whole thing. It was a very easy and fast process.

My refrigerator was not cooling. I got a phone call from the contractor and they had me go through a couple of troubleshooting things with the fridge. That way, they knew exactly what it was when they got out there and already had the part ordered. the tech was very courteous. He told me I could watch him do the job if I wanted to. He told me that the part that came out could have been fixed but then there was no assurance that it would stay fixed for long.

When I called AHS for my refrigerator, the rep was very nice. The technician who came was very nice as well. When I called the first time, it was two weeks passed and nobody called me to schedule an appointment. I had to call AHS twice so they could send me somebody. The second time, they called me right away. They came right away the next day. They did good even though it took a little bit of time. My issue is fixed.

I had a clogged sink. The contractor came with a little kitchen sink plunger and was done in three seconds. I had more trouble submitting the claim than getting him out there. I also called American Home Shield about my microwave and the company that FaceTimed with me realized that my microwave, because it was so old, couldn't be fixed. But they never turned in the information to AHS.

The plumber came and installed the water heater and made sure everything was just right. They did a good job. But we had them come back the next day. We heard some kind of noise, but the noise I heard was different from the noise that the plumber heard. He heard a boom and I heard a cling, cling, cling, like glass breaking. He said he had another guy that looked around the roof to see if it was something to do with the flue but it wasn't. But all in all, he was fantastic. He was thorough. He even cleaned up his mess afterward. He told us everything he was gonna do. He explained it all and explained to me about cutting the hot water heater on and off when he got it installed and about where to set the dial. He did a great job. We were pleased with our experience.

One of the stove's burners was getting hot, and my refrigerator was leaking underneath. I called American Home Shield and they said they would send somebody in. He was good.

The unit wasn't blowing the heat through the vents. The tech came out very quickly. He was very, very nice. I had a great experience. It was very, very good. I was very impressed.

American Home Shield is good. But sometimes, I have to call them twice. It's not American Home Shield but it's the people that they recommend sometimes. Sometimes they told me that this has to be done but it's not true. If I know about it, I tell them, “No, I'm not gonna do it.” I would request a second opinion and when the second opinion came, they would say, “You don't need that.” American Home Shield has good service. Every time I call them, they respond, and they're very polite. They're very nice.

The cost of the service is perfectly fair. It's one of those things that you're eventually going to need. I've recommended them for a while because it's good to have. I had a couple of things go wrong. I paid 100 bucks and somebody came and fixed them. So, I didn't have to worry about the uncertainty of, “Oh, what if it's really bad? What if it's not?” TN Appliance came for my dishwasher. It stopped draining. They had to order a pump and were able to get it fixed.

I submitted a work request on the app, then American Home Shield dispatched Lane Services on a Saturday, but Lane couldn't get out till Monday. I have a nine-month-old at the house and I needed for my AC to be working. So, I called American Home Shield, and they dispatched another guy, who was from Air Pro. He came to conclusion that my condenser outside was leaking, and it was due to dog urine, which was completely false. There was no proof of it too. The guy had no idea what he was doing ‘cause he couldn't even find a leak anywhere. He also called me first if I knew where the leak was, and I said, “I don't know. You're the expert.”

I had a tankless water system go out. I went online and filed a claim with AHS. It was very simple. They did the paperwork and eventually hired a contractor to come out. The contractor assessed the situation and did their paperwork. Unfortunately, it was going to take too long to get the item, ship it to them, and for them to come out. It was gonna take four weeks and I had already been out without hot water for almost a week and a half. I did a cashout, AHS sent me a check, and I bought a new one. I've had several claims in the last three months and AHS has taken care of everything for me.

My furnace was not working, AHS send a local company to view my furnace and confirm that it needs to be replaced. However I will have to pay $925 out of my pocket because the "modifications" need to be done in order to add a new furnace that is not covered by AHS. I should have saved my money for those 4 years paying AHS and get the furnace myself.

AHS says job complete without taking any actions to replace my kitchen appliance oven which ticket has been created more than two months ago, tech said need replacement but no actions has been taken by American Home Shield. Can't trust this company no more.

This is report is regarding fraud from American Home Shield and their attempt at not paying the benefits according to their contract. On February 1st, 2022, I submitted a repair request for my GE built in refrigerator. Since then, I have had technicians out from American Home Shield over 12 times attempting to fix the refrigerator. For many of these times they required multiple technicians to come and verify that the work needed to be performed. On 09/18/2022 Elite Pro Appliance Repair came out and replaced the computer board on the refrigerator.

I submit claims through American Home Shield's website and it's always been excellent. I have two houses both covered under them and I've always had really good service out of them. They got a decent deductible and they're very user-friendly. I've recommended them numerous times.

Sometimes American Home Shield is fine, and sometimes it's not. I wasn’t too thrilled with American Home Shield when it was time for my air conditioner to be repaired. The air conditioner was five years old when it was put in. It was Best Care of Toulouse that came out here. That man that did the diagnostics on it said it was not properly maintained. That was what he wrote in to American Home Shield and he told them not to cover it. They also said it was an evaporator coil that needed to be replaced, so that should have been replaced and I shouldn’t have had to pay for that. I looked, and it's in my contract. I don't know why American Home Shield listened to him because I had a VIP service with Greenway Services and they've been coming out here and doing VIP services twice a year with my air conditioner. The last time that they came out and did it was just a few months passed. I had to have my air conditioner fixed. My husband and I were out of money. I wasn't pleased with it.

American Home has done what they promised to do. They paid for an air conditioning system that I needed. I had a furnace repaired and that part of it went well. But I had more problems with one of their contractors. When they came out here, the tech told me there were gonna have to be some modifications made to my air conditioning system. He told me that according to the program, he could charge for those modifications. The reality was he made zero modifications. When I confronted him on it, he said, “American Home Shield lets me charge up some to make up for some of the costs.” I was ripped off about $2,800 by him.

TN Appliance came out twice recently. Once was for the refrigerator and once was for dishwasher issues. Jimmy did a good job. He did replace a few things on the dishwasher, and he was not able to actually restore it. It was the water coming out of the water dispenser in the door. We felt like on the refrigerator, the water flow has slowed down. He wasn't actually able to restore it back to the way we felt it was, but he did make multiple repairs and replaced multiple items that he felt like could have contributed to that. He's still working on our dishwasher. He had one repair to make and then found it was an additional thing once he pulled the dishwasher out. So, he's done a nice job.

Grade A Plumbing did my toilet. That toilet still worked, but the float was wearing. It was rattling the pipes so they put a new kind of float in, and the rattle is gone. However, sometimes, there’s a language challenge. People that are from another country need us to go a little slower. But they're smart and cheery. They grasp what you're saying. They know the rules. They know the programs. The only bump in the road was one of the people was being right to the book with American Home Shield. She said, “You gotta wait till Monday.” It's not her fault.

I like American Home Shield. But sometimes they work with companies that don't do a good job. So I just call them up and ask them to change the company. They're very flexible. I opened a claim for my AC unit and they sent the company immediately. American Home Shield was very responsive and the company they assigned is also doing a good job.