American Home Shield Reviews

The contractor came out earlier than they originally said they could because they had a cancellation, which was helpful for us. But they didn't have to do much because somehow, our air conditioner had been turned off at the breaker. We’ve been with American Home Shield for 20 years and we’ve had lots of claims with them. We have a home in Indian Wells, California and we have the one in Lake Oswego, Oregon, and we've had claims at both of them. It used to be that you couldn’t get anybody to come for weeks. When you need to have things work and they can’t get anybody to come, that’s a real problem. But it’s been better in the last couple of years.

AHS is better than my last home warranty company. I had a claim four weeks ago on my AC which I submitted online and the process was easy. But it happened on a Thursday night and AHS couldn't get anybody there until Monday. It wasn't a huge deal though. They responded quickly and got it fixed, so I was happy with that. The techs who came out were quick as well and they were efficient.

Having a home warranty, I know that if anything breaks, they'll be able to fix or replace it. But I don't like that they don't cut the check when doing replacements. I either pick from their website or I have to purchase it with my own money first and they reimburse me.

When I notified American Home Shield that I needed service on my AC, they only took a day or two. I had to pay the $125 service fee that I have to pay, which is really cheap to have your AC worked on. I got contacted the same day, and the very next day, the AC company called me and told me they would have a guy out here in a couple of hours. He was really nice and fast. The AC is working great now. Overall, AHS was right on top of everything. They were good.

I had several outlets that were not getting electricity to them. The tech that came was amazing and he brought another technician with him in another vehicle. That was totally unnecessary because it took them half an hour to resolve the issue. I got charged twice by the electrical company for two visits, which was unfair. Also, a plumber was supposed to be here on Friday last week and he never showed up. I tried to get ahold of him but nothing. And I was charged for that.

A lot of the customer service of AHS is overseas. Because of that, they're more available than some. If they were local, stateside, they would not be available as much. But I have a hearing impairment because I spent time in the artillery in the military, so I have trouble understanding some of them. But most of them have been great and they slow down their speech to help me out quite a bit.

The upstairs AC was not working. Hospitality Heating and Air Conditioning did a great job. First, he checked the thermostat, and he went into the attic and checked the machinery there. He did not find anything wrong with it. He went outside and he found something wrong with some wiring. He fixed it. It’s great now. AHS also replaced our dishwasher with a new one. I was so happy at that time.

My washing machine went out and I had to buy another one. I needed to get some coverage in case something else happens. That way, I'm not out so much money out of my pocket. Somebody told me about American Home Shield and I've had it for several months now. Our ceiling fan light would not come on. The fan part worked but the light part did not. I went on American Home Shield's website and turned in the claim. That was very easy. American Home Shield told me that Intertech would be the contractor that would come out and do the work.

The service with American Home Shield has been less than ideal but switching and moving from one company to another, it's always hard to know whether you're going to get anything better. AHS gave me a good deal coming in and then the next year, they ratchet up rates. The biggest challenge I have is getting ahold of somebody and trying to get them to resolve an issue when I need help. It’s often hard to get a tech out. I get somebody on the phone and they are nice people but they're less than ideal follow up. There were even situations where there were things that they were supposed to follow up with me on and I couldn't get resolved. Calls would drop and I would try calling back, and it would be somebody different. It was very cumbersome.

Our oven wasn't working and it needed to be fixed. The tech was thorough. He was able to observe that the lower burner had gone out. He went and was able to pick up a part locally. After he came back and put that in, it still wasn't operating properly and he needed to order a part. He ordered it and we waited for that to come in. It seems to be fine now. Our experience with AHS has been good.

I've been with American Home Shield for so long. There are times that I want to quit because they're not helpful with the situation. They need to review their contractors because there are some that are questionable. I told them that I don't want a particular contractor coming back to my house. They put a note and made sure that they didn't send them again. But there are times that American Home Shield is good at the warranty. Recently, a repairman came, looked at the garage door opener and said that the chain was loose. He tightened that and now it's fine.

My tenant's washer has been broken since April (4 months). During that time, they sent out vendor number 1 (Active Appliances) 6 times. That vendor was unable to fix the machine. Then they sent out Fosters and that technician was unable to fix the machine. I asked for the report from Fosters and they said they are unable to give it to me but sent it to AHS last week. I called AHS and they said they didn't get it. They have been giving me the run around because they don't want to replace my machine. Now they are sending me to a third vendor (GS Appliance Inc). It has been so frustrating dealing with this company. I have been disconnected numerous times because they do not want to help me.

When we first moved into the house, we could take a warm shower but the water wouldn't get hot. We turned up the hot water. One day, we couldn't get a reasonable warmth. It was just super hot. We asked our handyman if he had any ideas as to what was going on and he said that the faucet in our bathroom has a cartridge in it that regulates that heat and that cartridge had probably gone bad. We went through American Home Shield and technicians came out. They looked at the shower and replaced the cartridge. That fixed the problem. American Home Shield is worth it especially when you're getting a new house and you don't know anything about it. Get the warranty.

Most of the time, the service is good. Sometimes, there’s a fine print in the contract that everybody's not used to seeing. You find out things on the spot about what they can and can't do. Some things haven't been fixed because American Home Shield sends one person out, they do some work then they say we need something to be done too. We call American Home Shield back to get that part of it done. That person comes out and says, “We can't do this because of the job that the first contractor did,” or they pieced it together, waiting for the next person to get it done.

AHS is not the worst company but definitely not the best. The times I think I'd have a legitimate claim, I feel like they do things to avoid replacing items. I've had things that have broken that have not been fixed. My air conditioner is still not in the best form. I asked for it to be replaced. The excuse was that they couldn't replace what’s there because it's no longer made. Although, they'd give you money for a replacement. But you could never buy it for the amount that you would be given.

We had a repair of our refrigerator that took about three companies and five repairmen to fix what turned out to be a basic problem. But it was fine. Then we had an AC repair that went very smoothly. The tech was professional. He communicated as he was troubleshooting. He gave me a reasonable timeline, set expectations, and it worked after he left. American Home Shield has been fine so far. But I don’t like it being itemized where everything that goes wrong is a $100 pop, but they gotta make their money some kind of way.

Our dryer wasn’t drying the clothes. I had to call American Home Shield because their online and app service, I was getting an error message, which has been happening for a while. But we received an email right away when we requested the service. AHS had somebody out the next day. He told my husband it was the heating element. He was very professional. We've shared AHS with all of our friends and family and recommended they do it.

I called AHS early June to cancel and they said that the system was down. They said that they put it in there to get my contract canceled and that somebody would call me back. But nobody ever called me back and it lapsed. My automatic payment went through, so I just kept on paying it. Then I ended up having to get a claim through them, so it worked out. My AC unit goes out every other year and for the recent service, the tech had to change out the condenser. The technician walked me through the process. He did everything and gave me some suggestions.

I had my dryer fixed and recently, they repaired the air conditioner. In both cases, the technicians were very polite and didn't exceed whatever they were here to do. So far, so good.

My experience with American Home Shield has been great. My air conditioner was messing up. The contractor came right out and fixed it the same day. He was very nice. I'm so glad. I've had electrical problems that would have been thousands of dollars. I had a massive water leak issue under my house. The contractor had to spend numerous days down there and that would have been thousands of dollars. They fixed my refrigerator, my microwave, the dishwasher. I've had them out here several times for leaks. I ended up getting a new air conditioner unit.

Lately, the contractors have been pretty good but a year or two ago, I wouldn't have been able to say that. The quality of contractors then wasn’t very good. Also, the plumbing company that I had for my hot water heater wanted to do a lot of things that were necessary for my county. They wanted to charge me for it and American Home Shield wasn’t gonna cover it. Because I didn't take that for them to do that, American Home Shield is not covering my hot water heater now.

I got the lower priced package from American Home Shield because I don't call them as much. I only have to pay 100 rather than 125 but they increased this year. Still, I liked them way better than First American and Old Republic which I had before. The people come way quicker and it’s good that the people that come out are usually very helpful even if they can't help you because the warranty won't cover it. But I had an issue with the coverage only once. The pipe was outside of my house and it was going into the house. So, it wasn’t covered. It would have been nice if there were any plumbing issues to have them covered. But So Cal Appliance was great and the guy was professional and accommodating.

So far, it seems like AHS uses local contractors who are able to get to us in a timely manner, although their service request is a bit pricey. The repair person from Professional Appliances Repair repaired the dryer, looked at the dishwasher, and repaired the icemaker on the refrigerator. He was on time and very professional.

I had a claim with American Home Shield on my refrigerator that they said the parts were on backorder and still haven't brought. Then, there was another one where the tech fixed some tube that came out of my roof that was supposed to be attached and the guy took five minutes to fix it. I would recommend AHS.

I had a leak from the air conditioner. The claim submission process was excellent. But this time around, the contractor was not very informative. They didn't explain to us what the process was. They just did their thing and left. They didn’t leave an invoice payment, which was kind of weird. Unfortunately, it hasn't been repaired, so we're going back and forth with American Home Shield.

So far, American Home Shield has been superb. My wife's been doing claims submission by calling them on the phone, and she goes, “Yeah. Look for the email ‘cause they said they're gonna schedule us for a certain time.” They update us frequently if the time is gonna be adjusted a little earlier or later, and the guys they've sent out are very expert at what they're doing. They explained to me possible problems and solutions, and their diagnosis of things were quick. AHS should give them a raise. One thing I had replaced was my air conditioner. They told me the process of it and it went just like they told me it would. So, that's always nice. The guys they sent out to do the work were wonderful young men and they knew exactly what to do. They had to make a few adjustments, but nothing surprised them. It was fantastic.

It's ridiculous that you have to go to your service rep on a regular basis to get anything done. They don't pay their service providers well enough so they get all the crap ones. Also, they allow service providers that don't live in the areas that they say they service. So, we get an appliance company out of Dallas that says they service Bryan-College Station 170 miles away and they hire a third-party contractor at even less to do it.

It doesn’t seem like they can get anybody out here in a timely manner when I have a major problem, especially for my plumbing and my air conditioning. I told them when I first called that I was handicapped. I had to use my bathroom and it was backed up but they just seemed to put me on a regular schedule. They didn't care that I can’t get around. Also, my air conditioning was out from Sunday to Wednesday and I’m very upset with it - being old and in a house with no air in 100-degree weather.

The fridge was not working. We requested American Home Shield to expedite our request and as part of the request, we also added other electrical items. We submitted an online claim to American Home Shield, and it was very easy. It was like a checkbox and all we have to do is select all the electrical issues in one shot. They sent River City Appliances for the refrigerator issue. I am waiting for my file for River City Appliances, but they did a thorough job. The tech spent a lot of time and followed up with me the next day whether it is working or not. The only problem was we had to follow up later. If it is an urgent requirement, we have to follow up, otherwise, it won't be attended immediately. I had the same issue with my AC before. It took almost a month to fix it. Overall, the service is fine.

Whenever the bathtub drains, it comes up and you can hear it gurgling in the toilet. Whenever the washing machine drains, you can hear it all the way in the kitchen sink like it's trying to back up in the kitchen sink. The plumber said it was the airflow connections. He just walked around and listened but nothing was done with that. He screwed a ball in the toilet to make it fill up more, but that was it.

When the people downstairs said, “Oh, your bathroom is leaking,” I was really glad I had American Home Shield. This is the first time that I used it and it was perfect. The downstairs owner already cut off the ceiling, so the plumber American Home Shield sent just looked at inside my pipe. My pipe was not leaking, so he didn't fix anything. There was no blockage and the downstairs owner didn't complain anymore, so it was okay. My water heater was making some noise too and I was so afraid because it was old. This is the original one since my place was built close to 20 years ago.

We've had several claims with AHS. Especially if you have central heat and air, it can certainly help you 'cause that's expensive to repair and that's what most of ours was over. Our recent claim went fine. The tech was great.

Butler's had to put some Freon in my AC unit. It wasn’t cooling like it should and it was hotter than what I set it for. I had another claim to American Home Shield, and the people they assigned it to never came out. I called and I always get those recorded Home Shield calls. They reassigned it to another electrician about a month ago, and they’re backed up, so I don’t know when they’re gonna be coming out. I live in a rural area, and they don’t have enough contractors they deal with in my area.

I filed a claim for my AC. Two days later, somebody came out and he had to get a capacitator. The next day, he came back and fixed it. He was on time and professional, and everything's great since the repair. Almost immediately after that, I had another claim for a water heater and had the same kind of experience. The water heater was leaking and AHS replaced it. Their claims process is simple and it takes five days from start to finish. When I call them, they figure out who needs to come do the service and they send people out. So, even if in the four years that I've had them I've spent more, it was still worth it to not have to deal with the headache.

There was a pinhole in a water pipe that needed to be fixed. It was a small leak. I went on the American Home Shield website and filed a claim. That was very easy and they gave me the name and telephone number of the service company. That company was very efficient. Everything's fine now.

The AC had a damaged motor. The tech had the part and he fixed it. I was very happy. We've been in our home for a long time and we've always used AHS. They come out promptly. We can either call or text and they usually respond. It's something everybody should have.

The service for the last couple of years hasn't been what AHS said they were gonna do. Our refrigerator needed to be repaired or replaced and they didn't do it. They said that they couldn't get the part because of COVID, which I understood. But I was buying groceries and my food was spoiling. I also have two older parents with dementia and they have medicine that needed to be refrigerated. I kept calling and I kept getting the runaround. This recent time, our hot water tank had a leak and it needs to be replaced. They told me that I have an out of pocket fee and I'm kinda upset because the rules have changed. We've been customers for a long time and I have never had an out of pocket fee with them.

My air conditioning was not working correctly and my electric bill was two and a half times the normal amount so I called AHS for service. They got ahold of a company. The company called me, we scheduled, and they came out. They had to get approval and order parts then they came out and fixed it. This is my second time for the same problem. The first company came out and did something, and it worked for a little bit. They were very nice, but I don’t think they solved the problem. Also it took me a long time to even get scheduled with them. I had to pursue them. I had to call American Home Shield, and they had to contact them. It took almost three weeks for that first company to get scheduled. The second company was great. It would have been expensive for the repair that happened, and I didn't have to pay. I paid my deductible, and that was it.

The electrical part was cool. American Home Shield handled that good. When they sent out an electrician, it was well worth the time that he took to take care of us. They messed up the plumbing thing. There were some issues that I told them that they needed to have the people run a camera for, but they either didn't think it was necessary or the technicians told me it wasn't necessary. It ended up being necessary, but I couldn't afford to get it fixed because the people that actually diagnosed the problem talked about it would be almost $9,000. AHS could listen a bit more closely to what the customer says when they're being emphatic about a particular point. I already knew what the problem was before. All I wanted to do was confirm it by running the cameras on the outside line. And the outside lines were so jacked up, it would cost me quite a bit of money to get it repaired.

Last year, my air took a crap. I said that I'd wait to a certain time when they got more time to deal with what I need. They worked well with me and they were appreciative that I was able to wait. So I bought some window units for each of the bedrooms. Recently, the drip line for the condensation of my air conditioning was backed up. The contractor Johnston Heating and Cooling and American Home Shield worked with me when I needed assistance. The techs cut the line and put a pump in.

I like American Home Shield’s service quite a lot. I purchased this house last year, not knowing the condition of the appliances and I had quite a number of issues, like with the furnace during the winter times. The contractor was trying to get me a new one instead of trying to repair it but AHS said they should repair it until it is unrepairable. So that took a week to repair and we had to stay in a hotel. They could have paid for it but I took care of it. So, it didn’t hurt that much. But if I asked for it, I'm not sure if they would pay for it. Because that's not something they have to pay. I have a problem with the dryer and the contractor is gonna come out this Friday and try and fix it. Right now, everything has been delayed but I'm not gonna blame the contractor because they're waiting for parts. Otherwise, AHS has not refused anything and they are paying. So far, it’s worth the money.

AHS was really good about offering a deal - that $40 off, the installation of water heater, for instance, which I could shop around and do something else. It made it really convenient. They also have the service people and the connection. Sam's Garage Doors came out recently and that claim was super easy.

The AC wasn’t cooling and everything was fine with the contractor, Piedmont Mechanical. I had no issues whatsoever.

We had lights on our dock not working outside. A tech from New Dawn came in to figure out what the problem was. Our breaker had popped. He didn't repair anything. It's a new house for us and I did not know that the breaker for that section was outside of my house. So, he just came in and popped the breaker and that was it. American Home Shield has been good. I'm not a warranty man, but they've addressed every situation we had. So, that's good. We had a refrigeration issue. We had an air conditioning issue as well. In one of the air conditioners, the capacitor went and they took care of that.

I have had two claims to American Home Shield recently. I had an issue with the garage door, and Diamond came out. They did the service and it all went very well. The only thing is that I was surprised to later see that there was a charge of $100 from AHS. I didn't realize that. It would have been good if that had been spelled out to me. At first, it seemed like every time there needed to be a decision made, they only let me see a little bit of the pathway. They didn't make it clear at the beginning that there might be a possibility of getting a cash-in-lieu. I have a 25-year-old unit. It uses R-22 refrigerant. This is on the AC. R-22 is going to be totally illegal and unavailable in two more years. It made no sense to patch it up and spend $690 on top of the $100 I'd already paid to fix it.

I've been very pleased with what American Home Shield has provided. The response is always good. I can call and even leave my number and get a call back or wait and I'm taken seriously, which is very encouraging. I had had another warranty company and they gave me a lot of runaround. They were difficult to communicate with and I was paying similar to the premium that I'm paying American Home Shield.

I go to my account and just choose which appliance has an issue. I submit the payment for $100 for the service fee. American Home Shield assigns a person or the company. And they make the first assessment within a day or two. That is a smooth process. However, the parts take time to arrive. So, the scheduling for services takes time. The contractors do the initial assessment quickly. But the follow up appointment that may require replacement or repair of the parts takes a while. Also, a year and a half ago AHS said that they don’t cover the air conditioner. And I paid 2,700 out of pocket for that replacement or whatever the part that they did then, which was a bit much. If it is something that they couldn't fix, I was under the impression they should have covered that also. But those are my only complaints. Otherwise, I am so far very happy with AHS. The people that they get the services from are professional, come on time and responsive.

Having American Home Shield used to be a benefit. I don't think it's a benefit anymore. The prices have gone up with everything else, and the problem is that they don't fix anything anymore because they come up with excuses not to fix things. Service has been so bad that it's easy to just go to your own vendors. I've been telling my owners to kind of self-fund themselves and not with AHS. I had a claim where we had a leak in the wall, and their vendor told me I had to remove my cabinets and take my countertops off to get in there. I called my plumber and we went in a different way and fixed it. Overall, AHS is okay. It’s just you have to play their game with claiming insurance, it seems with them, or for the home warranty. In some instances, they work fine. In other claims, they don’t. It depends on what vendor comes out.

I called in my first service request in October because I had issues with the washer-dryer. They sent me National Platinum Service Company and the tech, Jun, came out. The first thing he did was put some kind of fuse thing up against the washer. Immediately, he said I need a display board. Then, we went to the dryer and I was trying to give him examples because it wasn't drying anything. He said I need a heating system. He came back about two weeks later and replaced the heating system. He took the whole dryer apart. But with the washing machine, he just leaned over and used his drill.

With a home warranty, I'm able to just pay a deductible and not have to pay the full service. The repair people get here in a timely manner, and I’ve never had a problem. One time, they didn't come quick enough, but I still like the service. I like American Home Shield as well, and I have referred a couple of people to them.

Having a home warranty, I have peace of mind knowing my expense is gonna be limited to the $100 for the appointment that I have to pay for the service call. When I was having trouble with both of my toilets, I went online, put in a service notification, and American Home Shield was very quick to respond to it. The flush valves on both of my toilets were acting up and the plumber replaced both of the valves. I was very pleased with his work.

A lot of times, I cannot understand the people who answer the phone at AHS. It makes it very difficult when you're trying to get your point across, and then they're trying to get their point across. Sometimes, it takes much longer than it should. We had an issue with our stove. There were quite a few things that were going wrong with that. They had to order parts. We waited and waited. They said that they could line us up to get a stove at their cost, which never transpired either.

The offerings from American Home Shield give me a lot of peace of mind after purchasing my first home. Also, their website is easy to navigate, and the service calls are typically scheduled quickly. The tech was very prompt, courteous, professional and friendly. My house is a little older. So, a couple of the doors just would not work with the keys that he was trying to use. So, he had two different sets of keys, which was perfect. Because two of the doors would take American keys, and two would take European keys. It was weird.

My experience with AHS was easy and their response was quick. I had a clogged toilet and when I tried to fix it myself with vinegar and baking soda, the clog had burst through a seam and was leaking into the basement. I received notification that my issue was going to be handled by Rota-Rooter of Woodbridge. They reached out multiple times over the next couple of days trying to schedule the repair. I had a hard time catching up with them because I was busy but they were fine. The tech knew what he was talking about and he gave me good information. We tested the toilet a bunch of times and verified that I didn't have to completely dismantle everything and try and reseal it.

The contractors have been communicative and easy to work with. The tech did the spring checkup for my AC unit to make sure it's all ready for summer. Then he came back because he said it needed Freon. AHS has paid off for us because if we have anything major going on, it's nice to know that they'll take care of a lot of things without the major price tags of getting it done on our own. We're happy with the warranty. It's worth it.

One of the things I like about American Home Shield's service is the prompt action. You submit the claim, and they immediately contact a service provider. You don't have to wait around, and they put you in touch. They give you the option to contact that person directly with a dispatch number. There can be a little bit more hands-on with the local activity.

Our microwave stopped working and I filed a claim online with American Home Shield. I have a login and I just went on. It was very simple. I input what appliance, the serial number, and what the issue was. They automatically charged me $70 and they set up someone to come out. Gaige Appliance Repair contacted me later in the day, which was very prompt, and they came out to the house two days later.

I've had AHS for the last 14 years and it has come really handy at times when I have major expenses like when hot water heaters, my dishwasher, or my stove go out. My only concern is that my cost keeps going up. I've paid way more into it than what I've used. I called in because I had a brand new AC unit in March and AHS said, “Nope, it still has to be included.” And I'm like, “Okay, that's fine." But my bill is now $92 a month, which is crazy. Wow, it just keeps going up."

I have been with AHS for almost 3 plus years. My heat pump (Lennox Elite) died and it was not worth repairing; given its condenser coil leak is irreparable. So the contractor suggested a full system replacement and I am being told contradicting information by the customer reps. They indicate that the replacement system will always be a matching system with the same specs but the contractor hinted that the fulfillment order they received is for a Goodman system.

They read from a script, supervisors are rude. They sent a PLUMBER to look and diagnose my refrigerator issue. I did all the work for them! And then they wouldn't call the company I spoke to! I pay my monthly premiums and paid the service call fee. After I lost it on them they pulled 2 company names out of the air. One in New Jersey! I'm in southwestern PA!! I FINALLY have a date of when Whirlpool is coming to look at my fridge EXACTLY a month from when I called them and paid my service call fee! This is only AFTER I did their job for them! I sat and called 27 repair places. NONE of which will work with them. Finally A&E Factory appliance repair said they would BUT AHS neglected to call them and set the appointment up for the 9th. Now I have to wait until the 14th for whirlpool to come out. WHY THEY DIDN'T CALL THEM IN THE FIRST PLACE BAFFLES MY BRAIN!!!! I BET THEY ALL HAVE WORKING REFRIGERATORS IN JULY!!!!

Updated on 08/13/2022: AHS was not proactive with any part of my issues or concerns re: this repair. I had to drive the whole process, sometimes on hold on the phone with AHS as long as 1/2 hour at a time, over and over. I started chatting with them for transcript proof after they proved incompetent on the phone. Never was I allowed to speak to a manager or supervisor when I asked. I once spoke to someone in escalations, but had to wait on hold an hour to do so, and he was no help. I was contacted by Stacy ** of their social media dept. She had seen my reviews and was concerned and promised to refund my $125 copay for said repair since things went so badly. She can't be reached since, I have tried a dozen times. I never did get the $125 refund from AHS. I did pursue it through my credit card company with doc's to prove, but that is ongoing.

It's a great benefit to have a home warranty, because after all of your warranties run out on all your stuff, you're gonna need some help to keep your stuff running. That's why we decided to get American Home Shield, and we’ve been here for years. The service has been great. I usually call in and set up the service, and the techs come out and give their analysis on what needs to be done then they get back with American Home Shield. They give them the information then Home Shield calls us and sets up the appointment to get the necessary work done. The techs have been nice and courteous and they came out and did the things they needed to do to get us up and running and fulfill our needs. Our microwave just died and we’re waiting on the response from the company to see exactly what we need to do. Overall, everybody has been perfect, and everything has went really rapidly and smoothly. I haven't had any problems.

I just had my air conditioner fixed after I called a month ago. It was the first major claim that I had. I had two claims. One was a fuse for the dryer. That worked fine. But this one took a little longer than I had expected and I did not realize that we had to pay for the part. At one point, one of the repairmen called back and said he couldn't get the part. That was when I called American Home Shield back. I asked, "If you can't get the part, what's the next step?” If it took so long to get the part, why couldn't we get a replacement?

AHS has been really responsive. We just had our locks changed and the techs were really awesome. The service was super quick, too.

I had a plumbing claim and the first contractor, Expert Cooling & Heating, was cordial but they didn't identify the problem. Then, the second contractor, Boss Plumbing, did not identify the problem and also told me when they were there that if the issue was anything other than the drain or the faucet, they wouldn't be able to repair it. They wouldn't be able to work on the blower, the valves, and things of that nature. The last time I spoke to AHS, they said that they closed the claim because Boss Plumbing had not reported back to them what the problem was. I've received no calls or emails since. I called yesterday and sat on hold for 25 minutes.

When the AC units weren't working, I submitted a service request through American Home Shield's online portal and it was super easy. They sent out Agape and they were awesome. The techs were super thorough and efficient. They explained it all to me, did a great job and now, the AC units are working fantastic.

I was fit to be tied last year when my microwave went out. I called the claim in that day and the techs came right away to tell me that they had to order a part. The part came in and I kept contacting AHS and saying, “Hey, the part’s here. That went on for six weeks. They kept rescheduling and canceling. My fridge quit cooling and I have an ongoing issue with my microwave. It took them almost two months to fix it the first time and it only worked for three months. I spent a half-hour on call, FaceTiming and showing the tech where the problem areas were. Then, he came out and wanted to reexamine the video I produced the day before. I didn't see much sense in that, thinking he was going to fix it anyway.

I had some plumbing and drywall issues related to the plumbing leak and the claims process was pretty smooth. AHS was very responsive and things got handled right away. It's valuable to have AHS. I have them for my rental property as well and it's convenient.

My AC was leaking and I paid $100 so they can fix it. But now it’s not working anymore. They keep calling me about my monthly payment, but I need service.

The people seem to be fine. As a matter of fact, one day I called them and they were able to come out the same day, but so far, they've had to make four trips for the air conditioner. This time, they replaced the compressor, which is a pretty major deal. However, I am not a 100% satisfied customer so far. American Home Shield has been sending people out to get the job done, but it's an old piece of equipment. When do we give up patching it up and just put a new one in there? If it breaks down again, I'm gonna have to have a serious talk with somebody.

I had a good experience with American Home Shield. Contractors have been out here three times. Recently, I thought I had a water leak with my swamp cooler on the roof, but it was the purge. Every six hours, it purges, and I didn't understand what was going on. When the tech was here, the problem wasn't happening. He didn't know what was causing it. And I realized, after speaking with one of my friends, what was going on. There was nothing for him to fix. Everything was fine.

Most of the techs that come out are very professional. They’re lined up well. When my air conditioner wasn’t heating, I sent the request to American Home Shield on a Thursday and the tech came out that Monday. The tech was good. He looked at the unit and the gas was good on it and it didn’t have any discharge. But it was so hot outside that it didn’t help. I figured it out though after he left. I went out there with a water hose and lightly blew out the condenser and got all the dust off. That helped more than anything. I've also had my dishwasher worked on and it went well.

I like American Home Shield. They're a good company. I had it before. But the only thing is, the price for the people to come out is expensive. Also, you gotta be careful who you get on the phone. When I talked to a rep, “So you’re telling me that you can't help” she said, “I cannot do anything.” But when my husband called, he got a different understanding.

We had a leak that Best Care of North Alabama came out for. The first time, a leak detection person come out and the leak wasn't where he said it was coming from. He replaced something on the bathtub but it leaked again after a few days. He came back out and he tried something else. On the third time he came out, he brought a camera with a little wire on it. He ran that wire behind the wall and that was how he found the leak. He had to come out three times before he finally got the problem fixed and we still have a hole in the wall. But he was friendly and the leak is fine.

My AC unit wasn't cooling very well. I made a claim with AHS and it was a bit of a weird situation because the first people they assigned to me didn't respond. I called them a few times and they just kept saying they'd call me back. So, it took about a week. Then I had to call in American Home Shield and ask them for a new contractor. And those guys came up the next day and found what was wrong with the unit.

I am very pleased with American Home Shield. I recently did a claim for the air conditioner that was blowing hot air. I thought somebody was gonna get in contact with me the next day but it was a couple days later. But the contractor was fantastic. That’s one of the best companies I’ve dealt with. The technician went to the thermostat, went outside, did his thing, came back in and said, “Sir, everything’s good to go. I found out what was wrong." He impressed me. He was competent, knew his stuff and did what he had to do.

The technician went right in there and fixed the dishwasher. I love this dishwasher because it's quiet. And the motor and pump went dead but it leaked on my floor. It was something about the spinner thing. The company ordered the part and had it delivered right to my house, and a technician showed up and fixed it. He called me and said when he was coming. He showed up on time. He cleaned it up and was professional on how he repaired it. The guy fixed it so nice, and it works fine. It was great, because I knew what he was doing. And I already had the part delivered to my house before he showed up. I just paid that regular service fee. So, I'm happy.

One of the pool pumps wasn’t working. After requesting service, American Home Shield gave me the name of the company, their contact info, and the time. When the technicians came, my husband worked with them and it was easy peasy. That company did okay with the service. However, I'm not satisfied with American Home Shield.

One of American Home Shield’s services is to rekey the house and I had someone do that when I purchased the house, right after closing. The tech came out immediately and did everything, and did a great job. I didn’t have any problems with any of the doors. So, it went very well. The second time I used AHS, the kitchen faucet was dripping and it was right before a weekend. The contractor called on Monday and they were here the next day. The tech did a great job and he was very courteous and professional. He explained things and told me what he was doing. I hadn't bought a house in 20 some years and even though you have it inspected, you don't know everything that could go wrong. Sometimes, it's the little things and sometimes, it's bigger things. But that went very well. So, it’s beneficial to have peace of mind that you have it like an insurance plan.

With AHS, the whole process of getting a repair person to come out and then to get the evaluation repair or replace takes too long. Then, once they decide to replace, the options offered are some substandard something or I wind up having to pay a lot of extra to get what broke. The longest wait then is to get the replacement delivered and installed. When my dishwasher failed, it was exactly two months from the day I called in the leak to when I had a working dishwasher back in place. They brought one and the door was cracked so they had to take it away and it was another three weeks. Also, the people they contract out here don't give a hoot and I'm stuck with what they offer.

My water heater was leaking. The claim process was very quick and efficient. The tech was super friendly, helpful and informative. When he got here, the heater was no longer working. So, they have to replace it. It was a great experience. I like how easy and convenient having AHS is.

We've been feeling really good about AHS. I had two instances where I needed to call for service. One was for my AC and the other one was for my sink. I got a really quick response. I did everything online and I was able to have somebody at the house the next day in one instance. I really love their service. I used them for my rental home as well and always been satisfied with their service.

The water was overflowing from my dishwasher. The tech said, “I see that there's still a lot of suds, even when you're just starting it without putting a tablet in.” He put something in which reduced the suds. He also gave us a recommendation saying, “Don't clean the dishes as well. Just put them in there. Let the dishwasher do its job.” When we tried to clean the dishes or run it again, the dishes don't come out clean. So we're back to washing them by hand.

My garbage disposal decided to stop. It’s leaking water underneath my sink and apparently, it wasn't working either. The contractor replaced it and got it switched out. They had it done fast and quick. The tech was friendly. He got to work right away and knew what the problem was.

Plumbers Inc. was very good. I was very impressed. He gave me a time frame between 10:00 and 2:00 and he got up there after 11:00. He could tell what was wrong. He repaired it and was able to fix it. I would want to use them again if I needed something. AHS had sent out another company the month before and he did some work on it but it went out in a month. The guy that came out was Anthem Mechanical.

Appliance Wizards got back to me right away, came out and replaced something in the refrigerator and fixed the dishwasher. The front door broke on the dishwasher. It was making funky noises. They said that was because the screws have broken off and the dishwasher wasn't setting in correctly. They're a great company to work with. They even called to check to see if my stuff was good. I’ve been with American Home Shield for a long time and I wouldn't change.

I changed my American Home Shield contract. It went from $89 to 66 some dollars. But since the time that I've changed it, I haven't seen a payment deducted out of my account. It has been a bit more than two months since I changed. But my recent service was excellent and timely. Plumbing in my bathroom had flooded one night. The contractor came over the next day and took care of it for me. They called and let me know and set up the appointment. And they also called me 15 minutes before arrival. They were highly professional.

AZ had done my dishwasher and two refrigerators and they're wonderful. One of the refrigerators was not working and the other has got some issues with the tray. The trash compactor was not working. I let American Home Shield know by calling them. They gave me a telephone number and after that, I got an email too. AZ fixed my main refrigerator and they told me about the other things. I stored their number. I want them to come next time if they are with AHS still. I'm happy with American Home Shield. They have very professional people.

I reported what was wrong with my air conditioner that wasn't working and it was fixed in the same day the contractor came out. I was satisfied.

I recently purchased a rehab house, so I worked on it. I changed all the plumbing except for a copper line, and it just so happened that I really didn't have time to get to it because of my work schedule. So, I had to call American Home Shield and they sent someone who took care of it. He was a pretty good guy. We talked for about an hour about different things. He did a great job.

The contractor was an old couple but they were very friendly and knowledgeable people. They were very fast and they communicated. It was everything I needed. They replaced the motor for my pool but they couldn't fix the chlorinator cap that was broken. They said that was not covered. I told them, "Fine, I'll pay for it out of pocket." But the problem is just really a cap on the side of the pipe. That hasn't been fixed. They told me they were gonna look for a chlorinator cap and get back to me. But it's been a week, two weeks now. Other than that, I like AHS's service.

A plumber had some plumbing work done and was very responsive. That experience was very good. But I had some air conditioning problems last year in the summer, and that dragged on and on. Summertime’s not a good time for air conditioning problems to drag out. They would come out and look then they had to go think about it. It would take three days to think about it. Then they had to find a part. They were trying to do the work as cheaply as they could. They were trying to find ways to not do as much as they could get away with.

I was a little surprised by my first call. I thought I was paying 50 for the service, and I had to pay $100 immediately before I could get a service person to come out. I said, "Well, okay. We'll see what happens if I have to call again." The servicemen were two young guys and it was only a day before they came out. When they arrived, they were very professional and did a good job. They fixed a small leak under the sink in my guest bathroom.

AHS does a good job sending someone out when I put a claim in. Recently, the tech from Service Contractors came out and checked the AC. He replaced the condenser and he did a good job.

I was having issues with my garage door. It would open when I would be coming home, but it would never open when I was leaving the house. So I would have to get out and do it manually. When the gentleman came out, within five seconds, he said, “You have several issues. One is you're using LED light bulbs.” He also said that the receiver was not working well. But that would not be covered under American Home Shield. So I had to pay $120. He also told me that my garage door probably needed replacement because it looked like they had done a repair, and it was a little bit heavier than it should be.

The service is okay. But on my last repair, the website was down for a week. So, I had to call in every time I needed to do anything. It's so difficult to get someone on the phone. There's also a language barrier and there's a weird connection where we're interrupting each other the whole time. Online, I can just submit the repair, pay my $75, and go from there.

I thought my AC wasn't working. It was just some switch that was turned off by somebody, and we didn't know. We called American Home Shield on the phone. Their reps were good. They weren't rude. We were given the name of the company that will be coming and calling me. They texted me that information and then, they took payment for the deductible. United Air did come out. I had them clean the vent outside. That wasn't necessarily needed right away, but we did it.

My washing machine broke. I did a claim to American Home Shield online. There wasn't anything that the tech could do for it. It was a 15-year-old washing machine. He can't get parts. AHS ended up replacing it. Overall, they've done great on both of my claims this year.

I have mixed feelings about American Home Shield. I'm outsourcing it to a local company to do the diagnosis, repair, and completion. American Home Shield is dependent on the local company that they work with. When you call the local company, you get a message saying, “Leave a message. We'll call you within 48 hours.” I never even knew the name of the tech I was dealing with. It was a long relationship to get something done. It took us five appointments to get it repaired. But I feel fortunate because having read the reviews online of other people's experiences, it could have gone either way. I could have totally gotten screwed and not gotten my appliances repaired or it could have worked out like I'm hoping it did.

American Home Shield has a reputation for having good service. They were reasonably priced compared to others. It's a little high-priced, but overall, it's okay. They did go up on me. It was 49 and now, it's like 54. I call them to report my problem and they contact whoever needs to come out to do the service. They're pretty quick at responding and getting someone out here quickly. The contractor that they sent to repair my washer and dryer did an excellent job. I know ordering parts was gonna take a little while. As soon as the parts were available, they were contacting me. Everything was good. The repair guy was very professional and wore a mask and I was pleased with that.

I've had three experiences with American Home Shield and they've all been positive. The service is relatively low cost and reassuring. I'm satisfied with the service, and I'll continue subscribing. It's worthwhile for me. Recently, I did a claim for the garbage disposal that wasn't working and the contractor called me that day. They arrived following day, within the window that they advised me. They fixed it in about 10 minutes.

The claim was a garage door opener not opening properly. The fellow came with his assistant and he did everything being deaf. When he had to contact the office, there was something on the front mirror. He looked in it, and there was a screen there. He and the other person would signal back and forth. And it was amazing how that fellow did it. However, it didn't last.

The last time that I used American Home Shield because the air conditioning went out. The people they sent out were great. But the time issue was bad. And when they first did my first scheduling, the air conditioner went out. The unit would run, so I turned the whole thing off. And they were putting me out 8 to 10 days. I can't live in this house without air condition. I talked to AHS. They sent me another one, said, "Well, somebody can come out Monday." I said, "No, today's Wednesday, I really need them." After doing some calling on their part, they finally found somebody that could come out in a couple of days. So, for two days I had to stay someplace else. I was a bit upset with them not trying to find somebody. I know that this is a bad time a year for air conditions to go out, but if people can't live without the air because they're an asthmatic and a lot of other problems, AHS should work harder to find somebody to come out sooner.

The water heater broke down and initially, we had somebody come out that American Home Shield sent out. We were very unhappy because the price that it was going to cost us was outrageous. We have been putting thousands of dollars into the monthly payments with AHS and yet on top of that, you pay for a service call. The only thing they said that they cover is the actual water heater itself. Nothing else is covered. You see advertised that American Home Shield is going to pay for it but they don't. What we had to pay for was at least half or more between the product and the installation. They would not pay for installation or other related products that you need when you buy a water heater.

We aren't thrilled about not being able to pick our own technicians. Other than that, the service we've had through them has been satisfactory. The most recent one with a water heater replacement was prompt, understanding just the nature of any sort of major home product replacement under current supply chain conditions. The contractor responded quickly to assess the situation. Once we agreed to have them do the service, they placed the order for the water heater and other components that were needed to bring us up to code. Those were a bit of a surprise.

After putting in a service request for our a/c unit I was assigned to a contractor that was no longer in business. When bringing this to the attention of AHS I was on the phone for hours before they would try to reach out to another contractor. They told me to call back in 4 hours if I hadn't heard from them. I didn't and so I called back. They then told me they weren't able to find any available contractors in my city, Shreveport, LA (population 190,000 people)??? They told me to find a contractor on my own and they MIGHT reimburse me if the requirements are met. I reached out to a trusted company and they said that AHS has never worked for them because they don't want to pay their prices. Here I am stranded in the 105 degree heat, out of $100 on top of the warranty cost, and pending charges to actually get the work done. I wish I could just get my $100 back. Not a satisfied customer at all. This feels like a scam.

The first time I called was because I heard something underneath the house, and it was a leak. It was a waiting list on the phone, but they called back right away. American Home Shield sent out a plumber the next day. And I had to pay for the parts and service. I was new to AHS. The second time, the contractor came out just to check the air condition. I called Thursday, he came Monday. And that was fine with me. The unit was working fine. It’s just that the water was leaking. There was a PVC pipe that had cracks on the side of the unit. It was working okay. And the technician said he didn’t know why that was there, but I didn’t need it because it was a gas unit.

A pilot light was burning out and after a contractor replaced that, it was good. I'm not too excited about the prices, but American Home Shield has been okay. It's easier to pay the monthly fee than have to pay a huge chunk at the end.

My HVAC needs to be replaced and I wasn't aware that I would have to come out of pocket with $675. AHS was saying that something wasn't covered, but I'm just going to go ahead and bite the bullet and deal with that. For the most part, that's about the only thing that I have an issue with with respect to my HVAC claim and everything's been fairly good with how it's being handled. The contractor that AHS assigned to service my HVAC has been doing an excellent job, too.

I like the convenience. And when I needed to reach out and escalate things, American Home Shield has been responsive to that. I file claims online and AHS assigns a technician. In this case, they found somebody that could come out sooner than the original estimate. So, it worked out differently. The techs were very personable. We ended up needing a new condenser.

It was going to be 107 the day that our AC broke. HR HVAC came out right away and they fixed it and cleaned up after themselves. But the AC broke again and we called them and they scheduled us for a Saturday. Then, they asked if they could come on Friday and I told them nobody would be at home. The tech never came on Saturday or Friday. I've been calling them for three days to fix the air conditioner and they won’t call me back. The reps in the call center dropped the ball. They were really great the first time but I'm really pissed at them right now. Other than that, everybody that AHS has sent has been great. We're adding our pool to our policy when it comes up. I would recommend them to anyone that is a home owner and has a lot of appliances in the house.

I like the peace of mind that I get with having American Home Shield. They recently sent Comfort First. I had no heating on the second floor. They found that it was a mechanism. They came, they fixed it, and they were gone. Overall, you really have to know what is considered an emergency and what's considered standard. Otherwise, you'll be sitting there. So, knowing that toilets not flushing is an emergency, you have to stress that. AHS will not take it for granted.

I feel good about the service of American Home Shield. They respond quickly and it saves us from unexpected high out-of-pocket costs. Recently, the dishwasher wasn't working. We called them. They sent somebody out and ordered parts, came back and fixed it.

It’s been a very good experience with AHS. We had an electrical wiring issue. In our living room, our ceiling fan and light had a wire that got pinched. When you turn on the fan or the light, it caused the circuit breaker to trip and knocked out all the power in the room including our television. It was an easy fix once the tech identified it. He was fine. He ran a quick check, as I expected him to, of all the fixtures. He ran a search and he tracked down the problem.

The dryer wasn't working and Axis fixed that. Then, we had a claim for the washer and Axis's technician said to give them a call and that they will replace the order if it continued leaking. He also said that he was going to come back to unclog the container. The washer still leaked so I called them and the person in charge said that he had said that it was done and since the report was that it was all done and it was working, I had to call American Home Shield and have them send a senior technician. American Home Shield did send a senior technician. He unclogged the containers. But it leaked again so we called and again, they said that the case was closed.

I normally have had good experience with American Home Shield. There's been once or twice that some of the providers that they've sent out were less than what I expected. Most of the providers are good. I had one company years ago, and I felt skeptical about the guy that came out. I ended up having a little kid toy out in the yard missing. He was asking about it ‘cause I had it for sale.

AHS is worth it because it's a peace of mind. I had a refrigerator malfunction. The contractor was professional. The tech did some troubleshooting and then they ordered some parts. The lines were still messed up after he did the replacement parts so they had to ship everything back. American Home Shield has different options on their website. So, I just did the Lowe's gift card, so I could buy a fridge because it was July 4th and they had a lot of sales going on anyway.

We've had American Home Shield since 2006 and we've never had any problems with the services that we've received from them and the people that had come out to give us assistance with the dishwasher. One time, our garbage disposal went kaput. They called a guy, and he was wonderful. He came out 10 o'clock at night and fixed our garbage disposal. I liked him. That's good when you could get a service that's anytime after 5 o'clock.

American Home Shield sent somebody to repair a dishwasher leak. They came out a few days after I called AHS. They diagnosed the problem. Then they had to wait for a part. Once they got the part, they came out and scheduled an appointment to repair it. I had one other repair for an air conditioning capacitor that they replaced. With AHS, I have peace of mind that if anything goes out, I'm not gonna have a big outlay of money all at once.

We’ve had one claim with AHS, and it went through easily and quickly. AHS seems like a good value.

I like the service. I just don't like the people that American Home Shield hired. Every time I call, there's a problem. I get connected to someone in the Philippines. But those people do not understand what we're trying to do. I want someone in America to talk to me. That's where I get very frustrated. Also, the contractor advertised to us to have the air conditioner looked at before the season. It cost me $75 for them to get me the contractor. And I don't understand why they didn't approve him to put the Freon on that same call. I had to put another call in. So, the Freon cost me 150 bucks. I had to pay another $75. I don't understand that.

I've had AHS for 10 years now and so far, it's been excellent. The only problem I had one time, they denied a claim on my swimming pool heater. They had first had it fixed, but then they came out and said that mice ate the wires. So, with the second time, they denied it. I was a little bit disappointed in that because I specifically got AHS to cover all the pool equipment amongst other things. But for appliances, oven and toilets and other plumbing issues, they've always been great. I've been really satisfied with them.

My air conditioner was making a lot of noise. The tech was very professional and courteous. He checked everything and verified that everything was working and that there was nothing he can do unless it was broken. I like the efficiency and quick communication of AHS, as well as the flexibility to communicate via email, text, or phone call.

When things broke down, we call American Home Shield and they would either fix it or replace it. My AC wasn't cooling. The rep was very knowledgeable. The techs called and said they were on their way. I'm satisfied with AHS.

I called American Home Shield. I was on hold for a while. And they said, “We are going to schedule a service.” And she said she's going to schedule it within 24 to 48 hours. But she ended up scheduling a service after three weeks. And the refrigerator wasn't working at all. So, I had to call her again. I had to tell her I cannot wait that long. And she scheduled something the next day. Why do I need to call two times? They know the problem. Just get it done. What the hell are they charging the money for? And they did eventually send the guy with all the problems. He took care of it. AHS is just inefficient.

The dryer was making a kind of grinding noise, like the gears were grinding every time it was turning on. It was one of those things that when the tech got here the first time, the repair didn't do it. So then, he had to come out again because it started doing that and I recorded a video so he could see it. Then he fixed it up. It was very, very easy. Everything was great.

The tech came the day after I put in the request to AHS. He checked my entire AC system and he had to fill it with Freon. I paid around $500 because Freon is $80 a pound. I'm very pleased with AHS. I like that I get service quickly. I had another policy years ago, and it would be two weeks before they would send a repair person. Not from American Home Shield. Every time I've called them, they've done a great job coming out right away and fixing the problem. I'm very pleased with them.

I had an air condition company come out because my air messed up earlier this year, and they told me the tech fixed it. But they didn't and it leaked all into the ceiling in my house. They didn't drain my line like they were supposed to and that made it back up. Then it started overflowing into my pan, and my pan overflowed and it went into my ceiling. I called American Home recently and they told me that I have to take that up with the air conditioning company. I wanted somebody else to come out but American Home Shield said that this was the only air condition people I had as an option. They should have more options.

AHS is doing a really good job. I like knowing that a lot of my appliances are covered in case there are any issues. I've called them quite a few times and there was only one time that they didn't do the repair. But it was due to neglect of the previous owners. Recently, I had a dryer issue. The techs who came had the parts on hand and were able to do the repair.

When I moved in, my bathtub backed up and flooded my whole home. I called in and AHS said that in 24 to 48 hours, they would have someone out to me. They sent me a plumber, AFC Plumbing Company, and we took the tech into the house. More of the raw sewage was backed up. He went into the main bathroom where the the bathtub is, took off the cover, messed with something in there, and he said he doesn't think that was it. He went outside and we showed him where the crawl space is and the cleanout for the drain, which is right in my driveway. He walked right by it when he walked up to the house.

I have three home warranties and one is for a house in Mississippi where my mom lives. The ice maker wasn’t working so we had Home Shield send someone out. The guy said he ordered a part and that was December. They then said something about offering a cash credit but I don’t really know what it was. We really just wanted to have the ice maker fixed. It’s just been a runaround. My husband was the one who was dealing with Home Shield the most. He finally gave up and told me to deal with it. My husband felt like he was in a circle where they kept saying they were gonna give the cash payout. But he told them, "I don’t know how that’s gonna help me.” He seemed frustrated.

American Home Shield has been convenient and easy to use. They were good about getting me in contact with someone quickly when an AC unit wasn't working. The repair techs did a good job of coming right out when they said they would and getting everything in working order. However, I still have to follow up with one of the service providers because I need them to come out. They called me once, but we missed each other. They never called back. Every time I call and American Home Shield sets an appointment, I pay $100. Also, when I call the number, the customer service folks are very helpful but they are having difficulty understanding me. There was a language barrier with a couple of my calls. We were able to work though it, but it took some effort. With the wine cellar, I had to explain that in a tremendous amount of detail.

We had a noise in our plumbing pipes and a plumber determined it was the hot water recirculating pump. We called American Home Shield to let them know. It was easy to get through. The hard part was we had a hard time doing it online because it didn't really capture the specific problem or it wasn't clear. Once we talked to a rep, it was pretty simple. We received a call from the company on the person's name coming out. The tech was very knowledgeable, showed up on time and quickly diagnosed the problem. He said the hot water recirculating pump was malfunctioning and needs to be replaced. So, Home Shield didn't like to quote. They thought it might be too much. So, they're gonna send another contractor out tomorrow.

My dishwasher stopped working about three months ago and AHS had a repair company come out. It took them about four weeks to get it repaired but didn't repair it. I had to go and re-open the claim. A new OEM-certified repair company had to come out. This is a dishwasher. I don't know how complicated they are but it just took a very long time for them to resolve the issue, which didn't seem to be too difficult. It took them two weeks to order a part and get it installed. It was a simple fuse and a harness. In all, it took about 10 weeks for the right repair to happen. The second contractor who came out, Speedy Heating and Air, was speedy though and they figured out the issue.

American Home Shield is amazing. I like it. Every time I've needed something repaired, they've gotten it done quickly. They have really worked well with us. The people they contract out are fabulous as well. Darien and family have been the one that has come out for most of my stuff. He and his company have worked well with American Home Shield. He knows exactly how to work with them. They've been great working alongside each other. My appliance claim went great. Initially, they thought it was one problem but it turned out to be another problem. They reopened the ticket and came back and repaired it again. It was really great. We're absolutely satisfied with AHS. I used it for my dishwasher, my oven, my fridge, my dryer, my upright freezer and my air conditioner too.

Our old home had American Home Shield and when we bought this house, it was a no-brainer getting them because we were comfortable with the way they handled things. When the AC went out, I filed a claim through the website and they sent me the name of the contractor, their phone number, and the name of the person coming out. Island Breeze HVAC came out and it was a pleasant experience. They checked the AC and then they went outside. They looked and figured out what the problem was. A condenser had gone out and they fixed it and left.

American Home Shield sent me an email and texted me. So not only did I know when the contractor was coming, I knew who was coming and when they would be there. That's great. It all worked out. The icemaker in the top of our Samsung refrigerator was frozen solid, so when the guy came out the first time, he couldn't work on it. He told us what to do, which meant taking everything out of the freezer, unplugging it and letting it sit for three days. He ordered the part. Once it came in, they gave us three days and I unplugged it. It was thawed out and he came back a second time and replaced it, and it has been working fine since. There was another claim because the bottom icemaker broke. They came out Friday, fixed that one, and it's working good. So, they've done a great job. It's what I expect somebody to do when I spend $800 a year. AHS did what I thought they should do when they should do it. That's hard to come by these days.

I had an issue prior with my water heater. But the company didn't come out. I waited all day. I called American Home Shield. They told me that they couldn't send anybody else out. I had to pay them money, they had to refund back that money and reschedule somebody else to come out, which frustrated me. I called back in. Water was leaking everywhere. I made an appointment, waited all day for those people, but AHS claimed they didn't know what happened with the appointment. They couldn't send anybody. So, I had to wait almost five days. And I got a water leak coming from my air conditioning unit in the hallway. My floor is completely messed up. Now I have to find somebody to come out to redo my floors.

If it’s things like refrigerator or washer, smaller items, the warranty is fine. But when it comes to the AC, I had a horrible time. And I ended up having to out of pocket a great deal of expenses, because it's so time-consuming to get what needed to happen. And the people that was sent out here said that they had to come out here twice. And it was the same kid that didn't know what he was doing. I had to fork out four grand. And I almost could have had a brand-new AC unit after it was all said and done. It was a nightmare. I was out of AC for almost three weeks. I live in Orlando, and it's super hot. So, I was obviously stressed out.

We had a refrigerant leak in our Frigidaire refrigerator. American Home Shield was very nice. The people I talked to helped me troubleshoot it. They sent out a guy to check it, but they said it was not gonna work. So they got back to me pretty quickly in regards to how much they would be able to let me use in getting a refrigerator. It was very nice and smooth. I liked it a lot.

We had American Home Shield at our old house. We got a new house and got it since we got here too when we had this house built. We've had it for at least 20 years, and everything’s always gone very smoothly for us. We had an AC repair with A-US. The tech did great. He was really nice and fixed the problem quickly.

We had our furnace serviced. We asked Home Shield and they said they wouldn't cover it because we had to go through them. We didn't understand that going in. But now that we understand it, the service is better. We've had a hot water tank and a sump pump put in. It has worked out, so far. The only problem we had was when we had Home Shield bring out the first fellow to check our hot water tank, he was gonna charge us over $1,600 to fix it. My wife said she wasn't happy with that. There had to be a little bit of plumbing done because the joints that they had in weren't the right ones. For an elbow sweat fitting, they wanted to charge us $30. I can get those for 98 cents at the hardware store. What they did was they went on ahead and gave us a check for the expansion joint and the hot water tank. We had it all put in for like $500.

I had a leak in my faucet. I did a claim and someone from Mayes came out. They said that was not covered. The hose from the outside is connected to the pipe that goes inside the house. I explained all that to American Home Shield and they said, "As long as the pipes are connected from the inside of the house, it should be covered." When Mayes came out and did the service, they had to replace the pipe from the inside of the house. When you turn the valve, it turns off but the water's still leaking from the outside.

We called and told American Home Shield that the garage door stopped moving, and that it was to the point where we couldn't even open it. The spring broke on it. Our car was stuck inside. AHS arranged for this company to come out and work on it. So for almost a week, I had to come up with alternative transportation. But my mother said the tech was nice.

So far, I like American Home Shield's response time. Having the warranty, I don’t have to worry about finding somebody to come in to do the work, and I can trust them because they vet these people. I just wasn't happy with one provider but the guy from Sunny Breeze was wonderful. He walked me through what he was gonna do, what he had to do, and his resolution. I was very happy with him. As a matter of fact, he’s been twice now. He had to come back. Something else was going on and he came to check it out.

Every time something breaks, I call American Home Shield and service people come out. I used the warranty when my AC stopped working. I called and the next day, somebody was out and got the AC fixed right away. The person was knowledgeable and knew what he was talking about. Having this home warranty provides peace of mind, especially with appliances that cost a lot of money. So far, everything’s been fine and I’m pretty happy.

The service of AHS has been great. They’ve always been really good about assigning someone and that someone getting in contact with me within 24 hours. I've also never had any problems with any of the work that's been done. Recently, the island light was out and the light underneath the cabinet was out too. Both needed to be replaced.

Service has been pretty good. With a home warranty, I don't have to pay a crazy amount of money in order to get something repaired. I had a dryer that was making a noise and it was smelling like there was something burning. Also, I had a dishwasher that wasn't working at all. I called late in the week so the techs came early the following week. It turned out that the dryer just needed cleaning and my dishwasher had gotten unplugged.

The service timeframe, the $75 copay, and everything repaired on the two times I’ve used American Home Shield went great. The techs were very professional and courteous. If an appliance or air conditioning breaks, not having the money for an expensive repair, it's nice having that assurance and cushion that I pay the $75 and my appliance or unit will be replaced or repaired.

AHS's phone service sucks. In the past, I've called and called and I would not get through to anybody. Then, they started their new web thing where I just go online and it has worked out fantastically. Also, American Appliance, who they sent out for a claim, does great work. The tech was a great guy and fixed the issue. It was done the way it should be done. They showed up and they communicated really well.

American Home Shield is a pain. We get things resolved, but it's a very long process. Whenever we raise an issue, the contractor comes after that. If there is a further follow-up on the issue, the contractor won't submit the claim to American Home Shield. We have to call them and we are on the phone for a long time. They say that they will check back with the contractor. They call the contractor, put us on hold, then we never hear back from them. The same thing happened with the latest issue that we have. They said the contractor would call us, but the contractor never called. The issue is still not fully resolved. Their customer service department is not up to the mark. They're not proactive at all. We have to call them, and they say, "We have not received the feedback." Then they put us on hold and call the contractor. Instead of that, they need to follow up on the request and call us back. The wait times are long too.

Our air conditioner in Georgia stopped working. We called American Home Shield on Sunday and they corresponded with us on Monday. A person came out on Tuesday and was he was good. Under the box, it got hot and it burned through. He did what he had to do for the air conditioner part but he said it was pretty much some wiring and he wasn’t an electrician. He would do a work order to let American Home Shield know that an electrician had to come out to put in a new box on the outside. We waited about a week and we didn't hear anything. We called American Home Shield back and they said that our order was completed. We told them what the technician did and said he would do. We had to pay another $75 to get an electrician to come out and put in a new box.

I've had American Home Shield for about a year. I've called them about two times to check out some things about my garage and for the replacement of appliances there. When I called the first time, they never followed up. The people that they tried to get to come out to replace something in the garage didn't service the area and I didn't hear anything else after that. But this time, they were pretty good about sending someone right away. I liked the response time and the accuracy of when I received my appliance replacement. The tech too was pretty thorough at what he did.