American Home Shield Reviews

My disposal went out and the contractor came in and replaced it. My whole experience was great. With American Home Shield, there's quick turnaround time and it's easy to call in a claim.

So far, American Home Shield has been good. We renewed for the second year. When our hot water heater wasn't working, a technician came in and fixed it. He was very nice. We also had a technician do maintenance on our air conditioner. He found a problem and they fixed it.

My toilet stopped working. The flush valve had broken. The technician was a very nice gentleman. He got the job done speedily with little additional things that I asked for. But I wish that American Home Shield's deductible covered more than just one system. If I had a refrigerator problem and a toilet problem, I should be able to call them up for both and it’s one deductible. But it has to be two deductibles. So I don't love that piece of it.

7-H Home Services came out for my oven and I was impressed by the tech. They ended up getting a replacement and it's a different color but it's beautiful. I love it. I'm pleased with the warranty and if I had a new home, I would go with American Home Shield.

We had a backup issue with one of the toilets downstairs. The individual that came by took care of the issue, reseated the toilet, and we haven't had any issues since. More often than not, I've been very happy with who American Home Shield has sent out. However, sometimes that we don't even get a response from some of the vendors when we put in a claim. I had put in a claim for an air conditioning issue in July. It was assigned but no one ever called. Having an air conditioning unit out in July in Texas is a big deal.

American Home Shield sent out a good technician for my dryer that would not come on. I was very pleased. They said it was a fuse. That was 10 days ago and now the same thing has happened again. They're coming back next Thursday. They said there's no charge on this one.

I have done the claim both by phone and by internet and both ways are easy. They replaced our air conditioner and we were thrilled. Anybody who's ever been sent to me has been excellent.

I couldn't get ahold of the people with Realty Rekey for over a week. I called American Home Shield back to try and see if they could get somebody else on the case. They ended up reassigning me to Realty Rekey again, and they finally answered after that. It took a lot longer than I would have liked for all this to happen, and it was more so on the American Home Shield side that things were lacking, not that anybody was rude. It was just more of they didn't seem to have an alternative for me when I told them that I've been calling and calling and they don't answer. I left voicemails and emails, and nobody would call me back from their call center with Realty Rekey. That was the frustrating part. Once the technician was assigned to me, he was phenomenal. He answered all of our questions. Our house has two different brands of locks on it, and he was able to explain all that for us and get us what we needed.

I have peace of mind with American Home Shield. I just had my garbage disposal break so I paid the fee to have techs come out and they replaced it. That was easy. I used the warranty service when my refrigerator stopped working and that was easy too. The contractors I've had were responsive.

American Home Shield works good. They got a plumber from almost 100 miles away. The first guy that evaluated the water heater said it was leaking so he said they would get back with me. He turned the valve off and left. Someone came out and put a water heater in in about three days but they said that I had to pay for it because it was not caused by a malfunction. It was wear and tear. I wouldn't have had the money to buy a new water heater upfront. But I had to buy one plus I paid 100 for them to come out.

My most recent claim with AHS was for my garbage disposal. It was making a noise. I knew I had not dropped anything in it, so I thought maybe one of the blades had come off and was rattling around in there. However, when the fellow got here, he poked around in there and pulled out the head of a screw. The shaft was gone. But I looked around and discovered that there was a screw missing from the valance above my sink. So, it had evidently fallen down. The tech got it out of there and that was what was wrong with it. He was very nice. He knew what he was doing and didn't take him that long. I had looked around in there and I hadn't been able to see anything, but he did.

For my recent claim with AHS, the first time the techs came out to find out why the furnace was leaking water, they did not correct the problem. I had to pay an additional $125 for them to come out again when they should have followed up on the first claim. I still had the water coming out which mildewed my carpet in the basement. I wasn't compensated for it because they didn't even fix the problem. I had to call again, resubmit a new claim, and pay that $125 upfront. I explained to them at the time that I have the same problem, water leaking from the furnace. I don't know if it was coming from the drain pipe, but it was going onto the carpet.

Some of the other stuff, American Home Shield fixed and worked out great. But when I had my dishwasher looked at back in September, there was an issue because the guy came in, stayed a minute and said they couldn’t fix it. Because he felt that it was rodents did whatever damage to it. And I had to pay $100 for that. Granted, my house is 26 years old. I'm gonna get a rat every once in a while. But American Home Shield sent me a letter saying that I should have known it was about rodents. How am I supposed to know? I just know it wasn't working. And they said that the contract said that if the damage was done by rodents, they're not responsible for it. And that was it. That's wrong that I have to pay $100 just for one person to come to my house to stay there one minute and say, “Oh, rodents did this. Can’t do anything about it.” It happened twice. They sent out two different people.

When I flush my toilet, I lose pressure throughout my house and I didn't understand what I was going on. The techs went under the house and did something there.

I've been helped anytime I've called American Home Shield and the contractors that they send out are great. The pipes were clogged and I had tried everything so I decided to call AHS. The repair guy came out and fixed it within an hour. It was great. I would totally recommend AHS.

Sears came out for my washing machine. It was gonna cost well over $500 to fix, so American Home Shield said they'll replace it. The washing machine I had was $700, and they replaced it with a $500 washing machine. It was quite a bit of a cheaper model, but at this point, I just wanted a washing machine to get my laundry done.

I had a claim two weeks ago and everything went fine. Their contractor was very proficient, courteous, and knowledgeable. I was happy with the way it turned out. The terms are repair or replace depending upon the contractors’ judgment. They gave it a try to repair the garage door opener but they couldn't. The tech said, “Let's go for the replacement,” which they did. I got a brand-new garage door opener for the $125 service fee.

My most recent claim with AHS was for the oven. The service technician was very professional. When he fixed it initially, everything worked. He ran it through and he got it to temp, and everything was working fine. But because of the history of the oven, he felt like that mightn’t have been a complete fix. So he went ahead and made a note about the convection portion of it, which is important because it was the day before Thanksgiving that he came back and replaced the convection portion. Because of the notes he had taken on the job the first time around, the shop was able to get the parts in really quickly and he was able to get out and get it fixed. Really happy with them. We've had AHS for a while and we've always had very good response time.

I called the 800 number and put in a claim for the water heater that started leaking water in the garage. AHS told me that the contractor was gonna text me in 24 to 48 business hours, and I got a call on Monday. I wasn't sure if I should still use the hot water heater. I called and there was a gentleman that answered the phone after hours. He was very reassuring. The tech who came out was wonderful. He told me that the old water heater may have to be replaced.

AHS benefits me because it gives me peace of mind. If anything breaks last minute, I don't have to go search for a company and they will do all that stuff for me and send me somebody out. The techs that came out for my microwave were good and polite. They were very detailed to say that, "This needs to get done." They ordered the parts. I got an email stating that the parts were in and they should be contacting me to see when they would come to put it back up. They let me know that if there's anything that won't work out or will not fit and have to be fixed that that's something that's going to come out of my pocket. But since it was just a replacement, I didn't have to do anything and nothing was paid out of pocket.

I had a connection between the pool pump area and the heater area that was leaking water out of it, and West Texas Pool came in and put a new bracket above those pipes and fixed it. Overall, American Home Shield's contractors do a really good job. I really am happy with them. We've had an issue with our sink and they're waiting on a part. It's been about a week or so. Overall, AHS has done a good job over the last few years. Five years ago, there were lots of issues we had with them just not getting back with stuff, but they've really improved now because they've really done a lot better job.

I’ve had the plumbers come out three times. The most recent one was for the drains that were clogged. For example, if I was taking a shower, the tub would fill up to my ankles. I submitted a service request online, and the website was intuitive. I then got the name of the company, Your Texas Plumber, and a phone number. I got the date when they were coming when they called me, and the problem didn't take a lot of explaining. It was very easy. I said, “Here's the problem,” then they took care of it. After the service, my drain has been performing normally.

I had my garage door fixed and the tech did above and beyond. It was great. I’ve had claims with American Home Shield two times over the years for my water heater. The guy who came over said that they couldn’t fix it because it was solar. So, I'm about to do a third claim. We live in Hawaii, so most of the time, we have sun and it's no problem, it works fine. But when it's cloudy days, that's when I see that it doesn't work. Right now, it's starting to winter and the water gets cold. It's been, probably, over two years. So it bothers me because when I read the paper, it doesn't say anything that they don't fix the water heaters because it's solar. But that's what the technician told me and I still couldn't fix this problem.

The techs came and diagnosed the issues, ordered the parts, then scheduled an appointment once the parts arrived. They were prompt and they let me know what were the issues and the parts that they were going to order. They made sure to contact me once the parts were delivered and came in to fix at the scheduled time. So, we were all happy with their service.

I'm looking for another home protection. This is the second time I've been denied by American Home Shield. The first time, there was a pipe that was busted inside the wall. So they wanted to charge me because they said they couldn't get to it. But that's what I'm paying for. They said they couldn't get to the wall. They would bust a hole in the wall to get to the pipe and fix the pipe. But the repairs were going to be on me. So I didn't even use them at that time. I got a friend to do it and he did it for less than what they were pulling.

My heater was messed up. I called AHS and they had a tech come out. They told me that it was 2,300. Then I called my pastor in my church and he called someone. The guy came over here. He is a heating and air man. When he finished the heat, it got so hot. I said, "You got the heat on?" He said, "Yes. I have to see that it's working properly before I turn it off." Then he went outside and said, "Your air is working too." He said I owe him 350. So I paid him the 350. And I showed him the letter. And he said, "People have some pretty bad experience with Home Shield. They're supposed to replace but sometimes I think it may be too expensive. So they don't want to replace it. So they come up with this letter like that." So he gave me a company ‘cause his son is also heat and air. So I decided I was going to let Home Shield go. But all my family got Home Shield. So I decided I'd give them another chance.

I've had two service calls with AHS and they were both fine. The tech that came out for my heater was really good. He showed me what the issue was, what had caused the problem, and what he did to fix it.

The igniter was out and the tech got out pretty quickly. They just had to do a backorder part. He took the igniter from the broiler and got us working by Thanksgiving. He came back when get got the part in. The big thing about having AHS is savings. I was thinking about buying a new stove, but by having the warranty, I paid my $100 deductible and got everything repaired.

Whenever I call American Home Shield, they respond quickly. They sent someone for my upstairs AC that was not working. They showed up and fixed it but this is the third time that I’m doing it. It’s working, but it's not the complete fix. The last guy said, “You need to replace the system out.” American Home Shield needs to figure out what the issue is. If the system needs to be replaced, they have to tell me.

The microwave recently gave me trouble. The contractor and I did the virtual. We waited for the parts and they came. The tech was great.

I filed a claim for the dishwasher that was not heating. A contractor came out to do the appointment. They had to order a part and it took three weeks. I wound up calling them and they said, "We have the part in, so now we can make the appointment." I don't know how long they've had that part in. But the repairman was timely and professional when he came out. On the few things that I've called, American Home Shield has done well. On the other claims, it has taken a little bit longer than I would have wanted. When I had a clog in my drain, it took four days. My air conditioner went out and I didn't even call American Home Shield. I just bought a new air conditioner because I wasn't 100% confident of how long it would take when I needed it.

American Home Shield had done service for me two times at once for plumbing and heating. Both were completed as they said they would. Since I have this home warranty, I don't pay out $5 million. Things that I would have to pay mega money for, they do the job for my deductible of $75.

My recent claim with AHS was for the dryer. The tech who came out was very nice. He fixed it the first time. So far, the customer service of AHS has been okay. However, sometimes, the wait is long. Also, I'm not happy because they raise their price every year.

I had a horrible experience with American Home Shield multiple times over the course of a month. I was left waiting for updates or the people they sent out would not be able to completely do the job, and then they would have to wait. When I talked to different representatives at AHS, I was getting different answers depending on who I was talking to. At one point, I added on the electronic protection warranty and then I decided to cancel it. The person told me I had to keep it. But the person who told me to sign up to begin with said I could cancel it with no hassle. How bad the quality of service was was becoming almost like a surreal experience.

American Home Shield is a reputable company. They're on top of what they do. They notify you two to three times a year when you need to have your AC and heating units checked and make sure everything is up to date. The technician who came for the checkup for the season was great. He showed me some stuff that others did not pick up on. He was very thorough in what he did. The thermostat was not working correctly. The wires somehow were not connected when the thermostat was put in. Also, when they came out prior to this, they did not notify me that there was no filter in the heating system.

The service was great. But the tech for my electricity wasn't on time. He said that he would be there at 10 o'clock but he ended up being there at 1 o'clock in the afternoon. So I had to cancel all my plans. Other than that, he found out all the issues going on with our electricity, and then he got it fixed right away. I also had a previous claim for my AC and the tech was very knowledgeable. He gave us tips and advice. But, the issue wasn't fixed because it's costly and American Home Shield only covers a certain amount of Freon for the AC. If we are going to pay an extra for our monthly and have the warranty cover at least 50% of the Freon, that would be great.

My water heater was not working. I submitted a claim online with AHS and it was pretty easy. Then, the service people came out four days later because they were actually on vacation. I filed the claim on a Friday and they got to me the Monday after. They were really great and now everything is working perfectly.

I had a drain blockage. Devines Plumbing came within a day after I filed the claim online with American Home Shield, but the follow-up was delayed because Devines came, diagnosed, recommended some follow-up, and I had to call again to get that follow-up. But they were able to get out. My gripe with American Home Shield is they expect the homeowner to know the exact diagnosis, which can happen if you’ve lived in your home for long, but I had a sink issue and what I thought was an issue with the garbage disposal that was causing a backup. They diagnosed it differently and I got charged multiple times. So, that was not a good experience. There needs to be a category for just diagnosis. If you identify it’s a leakage, and for AHS to help walk you through how you should submit that, as opposed to making multiple submissions, which you get charged for each for work to be done.

My last claim was for a water pump. The techs checked it out and found that the issue was the water tank. They're coming tomorrow to change it out because it's not covered. With AHS, it's easier to claim anything that has a problem. Service comes faster than trying to find somebody on the outside. Everybody I talked to was okay.

I've used AHS.com before for my claims, and the only thing I didn’t like is it didn't seem like it had the problem that I was looking for. Other than that, it's very user-friendly. American Home Shield is well worth the money and I've never had any issues getting claims taken care of. Everything's been handled in a timely manner and it's always been fixed.

The technician came from the microwave. He couldn't get the problem to resolve itself by switching out parts so he spoke with American Home Shield. They said they would just replace it and that paperwork was taken care of. I got a call today from the company that is delivering the new microwave tomorrow. I'm happy with the end result. Having AHS gives peace of mind knowing you're protected if odd little things pop up when you don't normally expect it.

I got a call from the people doing our appliance, telling me that American Home Shield won't pay for the repair of the microwave. But I haven't heard from American Home Shield.

American Home Shield has been fine. But some of the contractors that they have brought up for the jobs have not been great. The technician that came out for the washer quit in the middle of our work order and no one followed up. So we had a washing machine that didn't work for weeks. It did get fixed eventually. American Home got down to the bottom of the fact that the contractors themselves just had a bad employee. But we were left with the short end of the stick. American Home Shield should be faster in getting a contractor to the customer.

I got a full replacement for my refrigerator in a week. They're delivering the new one right now. I'm happy. American Home Shield did a great job.

When there's something that needs to be fixed, AHS has been on top of it. One of my master bedrooms wasn't cooling and the tech said it's because of the way the house was built. There's only one vent in the room. But he told me what I needed to do, so that way, it can cool. He was friendly and provided good customer service. It's been great with AHS. They're very punctual.

AHS is worth it. It's easy for me to jump online and make a request. It usually gets taken care of within the next day or two. Recently, the AC wasn't coming on. The contractor said it was a wire that had come loose and repaired it.

Draingo came out because my disposal quit working. And the tech called and said that he would go ahead and pick another disposal up and bring it in case mine couldn't be fixed. But it was jammed. So, he unjammed it and got it working. The next day, it stopped working. We reset it again the way he showed us. And two days later, it stopped working again. It was a wasted trip. I needed to be scheduled an afternoon time period, because I couldn't get off work the entire day. And they told me that they could do that. But when they confirmed it, they said I was on their schedule. And whenever they called, if I wasn't home, they would put me at the end of the line and come another day.

We had an air duct issue. A mouse had chewed our ducting so it needed to be replaced. Mountain Heating & Cooling came. They were wonderful. They got under the house, looked, took pictures, came back up and showed me what the issue was. They ordered the parts then came back and installed the ducting in that area.

We've only used American Home Shield once for our rekey. My wife did the claim and she said it was pretty simple. Everything's been pretty easy to do and manageable with them.

AHS is awesome. They're fast in response. Their contractors are very professional. Always good with them. My recent claim was for my range and my washer. The techs who came out were perfect.

The contractor said I needed a compressor. So, one is supposed to be ordered. I'm waiting for it to come in and be replaced. So far, I'm satisfied.

The contractor, Express Plans, came out and they couldn't fix the microwave so they ordered a new one. The new one was damaged and we had to get American Home Shield to intervene to get them to replace it, which they're doing. They wouldn't do anything without me talking to AHS. But the techs have been good and AHS usually takes care of the problem quickly.

My experience with American Home Shield has been pretty good. They're fast and everything I've asked for to be fixed was fixed, except for one thing. It was one of our garage door openers and the contractor that they sent out said that the motherboard on it had burnt out. It was not a normal wear-and-tear thing. American Hoem Shield didn't cover that so we had to pay for it ourselves.

We had an electrical storm here and it knocked out some of the equipment. The techs did a pretty good job. They worked till they got things fixed. Everything's good now. This time, our experience with the customer service of AHS went well. But last time, we had a little bit of a problem. We ended up finding out that the part that we wanted was no longer in existence. So we went around with that. But other than that, they've been pretty good.

My heater was not working. The tech came and said that there was nothing wrong with the system. He just clicked it on and it worked somehow. I don't like AHS much. Overall, I spend a lot of money to get the warranty, and then I spend more money every time I make a claim. Whenever there's something they don't cover within that claim, you then have to pay hundreds more dollars, even though you have an insurance policy. I won't be purchasing it again.

American Home Shield has been very helpful for us. We have an older home, so it has been good having that security of knowing that if my dishwasher dies, it will get fixed and it won't cost me thousands and thousands of dollars. Our washing machine stopped draining, and the contractor came and fixed it. They were great.

We had an agreement with American Home Shield that they'll come and check out my furnace before the winter came to make sure everything was working correctly. They did pretty good timing. Everything went fine as they said it would. Overall, AHS is very caring and responsive.

A contractor recently came out for the garbage disposal. They were excellent. But I'm gonna need to call American Home Shield back because the contractor told me that as long as I've got a warranty, I've got a lifetime warranty on it. That's the second one that was replaced in there, so I shouldn't have had to pay a deductible on this one. I need to talk to somebody because I shouldn't have to pay for that one, but I just did and it's a smaller unit than the other one. I also had a terrible experience through the summer for the claim on the air conditioner. I was trying to cancel American Home Shield but got hung up on.

One of the lines that come from the wall where the shutoff valve is to turn off water to the faucet was leaking. A contractor came and told me what they needed to change out. They had the part on the truck so they were able to swap it out. The service was good.

American Home Shield's monthly pricing is affordable. I used them for my dishwasher and someone came and replaced a part on it. It was about a week later than he said it would be but the part didn't come in. Other than that, everything went fine. American Home Shield was really good and customer service was fast. They've been sending me emails because my debit got fraud on it and I need to update my payment with them.

I had an issue with my HVAC unit and American Home Shield sent a company out and everything worked well with that. I was happy with the results. But I thought the idea was not to have to pay money. I actually had to pay money because they said that my system doesn't have a primary drain sensor and that's dangerous. But AHS’ service doesn't cover adding components to a system. I said it was fine. I also didn't have to do it, but I was convinced that if I didn't, I would be in a worse position. They said that the ones I've got are not in a position where if they fail, they don't stop water from coming in. So, if these sensors fail and my pans underneath my units start filling up with water, that water can come over and go through my ceiling and come through.

We had some sparks coming out of one of our outlets. AHS sent out an electrician and he fixed it right away. He was great. Some techs also came out to look at our AC at one point and that went fine. It was user error on our part. Having AHS is a huge benefit. Anytime anything breaks, we just give them a quick service request online and they get somebody out pretty quick for us. So, I don't ever worry about anything breaking.

I did a repair on my microwave and my dishwasher. I went online and put in the request, then they immediately notified me of the company that was coming to do the job. Then, I got a call from the company and they scheduled the repair appointment. They came to my house and got it fixed. The tech was very good. However, I have had this problem with my microwave for the longest. It should be replaced. I have been repairing the same thing every time. The amount of time and money I've spent on my microwave so far from them coming to fix it, $85, would have been enough for me to buy a new one and replace it myself. They would always repair.

Our refrigerator light was out so it was hard to see inside it. A couple of the burners on our gas stove would not light as well. I went online, submitted a request for service, and I had no trouble doing that. The repair people American Home Shield sent were very professional, responsive, and came out when they said they would. I watched what they did, and they explained it as well. Overall, I’m very pleased and I would recommend having the coverage. It gives me peace of mind knowing that everything in the house, or some of the big things, are covered.

We are not happy with AHS. We will not be renewing once our year is up. We have had issues with our electrical work. We have done service requests with them four times. They sent different electricians out who have told us different things each time, supposedly fixed different things each time. The last one that was at our house said that we needed an upgrade because we had a 100-watt breaker box and was bringing well over 100 wattages. It was denied. We weren't told that it was denied until the very last day of the service request grace period.

I stopped the service some years ago because things were happening and American Home Shield was not covering it. But so far, I haven't had that experience with what I've needed them to fix. The second time I used it, I had to do a plumbing thing. They only approved the bottom but they replaced it.

AMP Mechanical came out recently. They’ve done a pre-season check. That tech's been out here before on our air conditioner last summer. He's really good. He doesn't mess around. I feel confident with him.

We had a stove issue and the claims process with American Home Shield was excellent. The tech was very informative. I asked a lot of questions and he answered everything I needed to know.

I had no heat, and the repair people went up there and found the issue. It had something to do with some wiring, and they were able to fix it quickly. It was very good. Overall, American Home Shield has helped me so much. The response is always immediate, and it's there when I need it.

When an emergency comes, American Home Shield is a great help. We're very lucky we have them. In the last few years, they find very good people. The contractor did the laundry dryer which stopped working on us. AHS got in touch with me very quickly and is very knowledgeable. The tech came and did a beautiful job. The machine was old but the young man knew what to do.

The hot water heater in my house quit working. I sent in the claim online and the website was very user-friendly. American Home Shield told me who the contractor was and their phone number, and if they haven't called within 24 hours, to give them a buzz and set up an appointment. The contractor was very forward-leaning. They called my wife and set up an appointment. When they came out, they looked at the water heater, and then they went up and there's a valve upstairs that is responsible for the hot water. But sometimes, the cold water will co-mingle with the hot water, so the water won't get as hot as it should. That's the valve they ended up replacing and we've had no issues since then. It's worked like a charm.

My garbage disposal wouldn't come on. The claim process was seamless. The tech knew exactly what was wrong. He was here five minutes and it was something that I wish I knew how to do. He just pressed some reset button that I didn't know about. Unfortunately, he got paid $125 for five minutes. It would be great if AHS gave me some troubleshooting.

My dryer wouldn't start and American Home Shield replaced it. They were wonderful. But I was totally ticked with my garage door claim because I called and told them exactly what happened to it and they told me that would be $75. But then I had to pay Overhead Door more money because American Home Shield did not cover all of it. If you tell me that it's $75, don't come back and tell me I owe another $350 because you don't cover the spring when I specifically told you the spring was broken. I'm paying $80 a month for something that's not covered. The vendors have been wonderful but I won't recommend them at all if they don't say upfront what's covered. Also, every time I have a visit, my rate goes up.

The whole process has been easy. We've only had to make three claims and every time, it's been super painless. The people who come out have been good. Recently, the filtration system in our house, the discharge for that was leaking, and we had a couple other small leaks in the pipe. The plumber came out and fixed the discharge of the filtration system and the leaks in the pipe, and he was done in an hour. He was awesome. A home warranty is one of those things that will pay for itself, and it's definitely worth it if you have a house that continuously nickel and dimes you. It’s definitely paid for itself when it comes to my service. American Home Shield is still good even though their monthly rates have gone up. I get it too. Everything's going up.

I had a claim for my refrigerator and the technician that came out was very nice. There were a whole lot of issues. I had a whole lot of diagnostics going on with it, but he did a very good job. I was impressed with him. I had to wait for parts. But he got it in good enough time for me. I was very pleased with him. He made my heart feel good too because I was happy to get my refrigerator working.

The hot water heater stopped working and the contractor, Discount Contractors, was quick and had all the parts, and fixed it. So, I was happy. We’ve used them a couple of times now. One of the things in the contracts that I didn't realize is that you have to keep your equipment up to standards and it seems like any time they come out for a heat pump repair, there's something wrong with our unit that isn't up to standard. So that is our out-of-pocket cost. They won't even repair it unless you do that, which is very frustrating.

The pool pump motor went out. The tech came when he said he would come and he came prepared with the right parts and took care of it.

I had an issue at the end of my house where my floodlights are and a security camera, and both were not working. The tech from Danz Electric was very efficient and knowledgeable, and had good interaction. But American Home Shield sent out a criminal company when we had an issue with an HVAC. I told them never to send those people to my house again. My HVAC was only six years old and still under warranty. They didn't even test it. It was frozen. It's got a cracked coil and they said I was better off replacing the whole thing. Then, they sent me this invoice with what it was gonna look like. They were double-charging me for Freon. I found the actual people that installed my HVAC and they came, looked at it and said there was nothing wrong with it. They pointed out all the things that the company was trying to charge me that I didn't need.

American Home Shield is awesome. I've used them twice. The first time, my refrigerator went out. They replaced it. The second time, I had a plumbing issue. The plumbers weren't able to resolve it, but it’s fine. I've had great experiences both times. I did some type of thing where I came out my pocket, but they're gonna reimburse me. I'm thinking how much it would cost me if I had to come out of pocket myself for both things as opposed to just having to pay the $100 and have to worry about nothing.

Dun-Rite came out for the refrigerator that was leaking. They came out in about two days. I was really surprised. Everything was great with the techs. Overall, my experience with AHS has been rewarding.

My water heater sprung a leak. American Home Shield replaced it but I was a little taken when I found out I had to pay $550. I was under the assumption that if appliances like that goes out, American Home Shield will replace it with a like item.

True Vine Appliance hasn't completed their task yet because the dishwasher hasn't been installed yet. Because there's a part there that's got to be taken off by the plumber. But the communication has been good with True Vine.

I used the chat feature in September of this year and canceled my prior homeowner's warranty because I sold the house. The new owners did not want the home warranty, which was fine. However, after canceling, the past few months have been the worst experience of my life regarding customer service. First, I kept getting billed for the months on my former property after I called and canceled. Second, I spent needless hours talking to different people and transferred countless times. Finally, when I reached the correct party to speak to, I was told it would be on a case-by-case basis to determine if there would be an early cancellation fee.

American Home Shield is a good precaution to have. We just pay $75, and their contractor comes out and usually, fixes the problem. Recently, a contractor came out for a refrigerator. They ordered a part and it was very easy process. They're coming this Friday to put the part in. It took a couple of weeks because they're busy to get someone to come out to put it in.

American Home Shield is a legitimate company. It did what it promised to do. They came out and looked at fixing my stove. It wasn't cost-beneficial to fix it, so the recommendation was to replace it, and there was no hassle or bickering back and forth. The first time I used them, I didn't get a replacement, but that's a different story because I had a newer appliance. This last issue, things were very satisfactory. Everything was handled, and everybody was professional.

I like AHS very much. The signup process was very easy. I have had to use them twice. They seemed to be very conscientious. The techs arrived when they say they would. If they give me a time, like from 11:00 to 2:00, it'll be towards the earlier time. The techs have also been great. They've been very nice and accommodating. I tell them right away, "Don't leave the door open." 'Cause we have wild animals out here. I don't want my cat to get out. They've been really good about that. They fixed my problems for me.

The burner did not work. We called AHS and I was able to get in contact with them easily. The tech was able to find the problem and fix it. ‘Cause we had another company come out before but they didn't fix the problem. Everything works fine now. It’s back to its original.

I had two furnaces and the contractor found a problem with one. They corrected that. Then I told them that the one on the first wasn't working. So we made another appointment. They came out last week and corrected it. But I was pleased to know that if they don't correct the problem within 30 days, American Home Shield will send someone back out, and we do not have to refile any claims or pay the $100 deductible.

My air would come on but it wasn't blowing out right. The techs were amazing. They had to get parts but they got back quickly. Being a first-time homeowner, I’m not sure what exactly American Home Shield offers so I want more details in what I have.

I had a leak and the contractor called me and talked to me. They kind of saw what was going on, and then they said, “We can get you in next Friday.” That was great. They came out right away. They were incredible.

It started off a little rough with American Home Shield. If it wasn't for my parents’ experiences, I would have canceled and decided to go somewhere else. The customer service reps were not very informative. When I first contacted them, I was told that there’d be a $25 gift card given to me and my parents by Amazon. The person who initially I dealt with didn't do it properly at all. I had to keep calling back. Finally, American Home Shield reimbursed me the money instead of me getting a gift card and for my parents, $50. I also had a bad experience with a customer service rep because he wouldn't acknowledge the discount I was trying to get. I had to call back to speak to someone else who gave it to me. But as far as the people American Home Shield recommended for the preseason heating maintenance, they were very professional. They contacted me every step of the way.

The heater was not firing our heat. The contractor got out within a day. He was an expert in the area and he was knowledgeable, fast and efficient. I had called an air conditioning guy that I had known and turned out to be dishonest. I didn't share that with him at all and he zeroed in on the problem. AHS's price is amazing and the service is good. The techs are fantastic.

We've only used American Home Shield once in all these years and the gentleman has been working on our dishwasher. So, he has had to come back a couple of times because there was a new issue that happened after the first time. But right now, it seems to be working good. He got a new part. After he put it in, the whole water was coming out the front. So, we weren't able to use it again. He came back yesterday and said that a gasket or something was out of place and he fixed that. We're hoping that it sticks now. We've had a good experience. AHS was quick. I was surprised.

My dryer had been repaired before and it quit spinning. I called American Home Shield. They sent GE out and GE said that the parts needed were obsolete ‘cause it's old. They did a few things on it and then they got ahold of American Home Shield. They said they would replace it, and then, four weeks later, they brought me a dryer out. The techs were great. AHS has always done well for me.

I've used American Home Shield multiple different times, and so far, it's okay. I'm able to call them and get stuff fixed, most of the time, quickly. This last time, it took forever to get the clog finally fixed, but it wasn't their fault. It was the people they contracted with. Besides that, the plumber said that they've got it all cleared up. If I have any more problems then I need to call the city and tell them to unplug their parts.

Using American Home Shield is hassle-free. I referred AHS to a few of my friends.

The motor for the air conditioner had gone out. I called American Home Shield. The company called me in the morning of the following day to have somebody come out and look at the ac. They came out two days after. They were great. They ordered a new motor. The tech also showed me pictures of what he took off the air conditioner and put back on it. Look into AHS. I like the ease of use and the reasonable cost.

We've had quite a few things that the vendors with AHS have worked on. Recently, they've worked on a dishwasher and a refrigerator. They’ve had to take multiple trips. They're trying to repair the icemaker on the refrigerator. They're coming in for the fourth time next Wednesday. The dishwasher was three trips as well. I don't think they were able to completely identify the entire problem. But Asset Appliance is one of the better ones we’ve had. They're diligent and they finished the job. The biggest problem is you end up with flaky vendors that don't take ownership of the work. Some of the vendors are low quality.

We had Tompkins Appliance come out. They fixed our issue we were having with our refrigerator (the inside metal bar was overheating). They were good at communicating. They called us when they were on their way. They were very professional when they were working on the refrigerator. They were very prompt in getting the part and scheduling when they could come back to install it.

My most recent claim with AHS was the heater. It just blew cold through the house if you had it set on. It ended up being, the heater motor was bad so it had to be replaced. The tech got there quickly. The only real issue, timing-wise, was I had sent pictures of the part numbers and serial numbers for the unit, and for the part itself that was bad. Because I have a service contract with an AC company in this town for cleaning on the system twice a year.

The techs came in and fixed the problem immediately. They even gave me a tool thing that could help me fix it when that happens again. So, they were great and I liked them. A few months back, I had another claim with AHS where I had the techs come look at my AC that went out in the summertime. With the warranty, I only have to pay the $55 a month now. It went up recently but it's affordable. My mom has American Home Shield, too, and she said that was pretty normal for it to randomly go up.

American Home Shield provides a safety net. It’s a good thing to have just in case. I did a claim for my dishwasher when it wasn't working right. A week later, a tech came and he was nice and respectful. He got the dishwasher up and running that day. It's working great now.

Having a home warranty is good. The only problem is that I got charged for a service when the contractor did not come for my washer. They finally came but AHS charged me twice for the service. I reached out but I didn't get anybody to help me.

The service has been good. I've used them for refrigerator repair, sink repair, and a faucet repair. The claims process went smoothly and the techs were very friendly and professional. American Home Shield does quick repairs and they are a money saver.

The icemaker on my Samsung refrigerator was leaking. When I put the cup under there to get ice, a whole bunch of water would come first. The techs have come out three times and this is the second time they've had to change the icemaker. American Home Shield’s contractors are very knowledgeable and come when they say they're coming. They let me know that they're on the way. If you want security where you don't have to deal out a lot of money, AHS is worth having. I have mentioned it to some of my family members and they asked me if it works and if it’s good. So, I have told them. I'm not able to repair things myself and I can call someone to come out and do it without having to dish out a whole lot of money. I just pay my deductible.

The recent claim we had was for something about our air conditioning. Something was leaking in the attic. The tech was very polite and he went up as far as he could go. He told us he didn't see any leaks and there was nothing in the pan.

Some lighting was wrong around the back or was not working functionally as it should and I needed the contractor to conduct some reviews to see if the wiring was acting up or if some of the lighting was off. Apparently, it was more external factors than actual internal factors. The contractor was very personal. This is my second property and American Home Shield did such a good job the first time that I went with them again. I would recommend it. They have good service and they’re always available.

I like how easy it is to call AHS to get an appliance fixed or repaired. The repairman who came recently was fantastic. He found out what was wrong with the heater in the dishwasher. He said he had to buy a replacement part then he came back and knew what to do. He disassembled the dishwasher then replaced the heating element. He stayed to verify it worked.

I like American Home Shield. It's good, so far. They helped me with AC situation on my house. The techs were on time and rendered good service. They fixed it. Everything was good.

The tech that came out for my claim was cool and fast. He knew what he was talking about.

The drain in my air conditioning was clogged up. The contractor had to go outside and they did a great job.

I love American Home Shield. I refer them to everybody I know. I had some problems with my dishwasher, and the claims process went smoothly. I went online, I placed the order, and the tech came out the very next day and fixed it. Jim was the technician who came. I like him. He can come back.

Everything was fine when I submitted my claim. The tech was great. I had to replace my furnace.

Reliable Property Solutions came out for an appliance claim. It was fine. They just missed one thing and that was the filter. But they didn’t do anything wrong. The washer had a code on it. They thought they had the problem solved, but they just came back out and redid it and solved it. I've never had a problem with AHS. They always have somebody come out.

Our whole AC system is shot. I didn a claim online for it and American Home Shield called and let me know when the service people would be there. The tech that came said the furnace was broken. He said it was just too outdated but it's not. He also said that our furnace was cracked but it isn't. My dad's been in AC his entire life. When he looked at it, he said, “There's no crack in this at all. A motor replacement would have been just fine.” But the tech assumed that we just needed an entire new furnace. The tech was friendly and nice. But he just didn't spend enough time. He was there for maybe five minutes and then he left. In the end, my dad ordered the motor and we just didn't renew our American Home Shield. The home warranty did well. It was just the warranty didn't cover what I imagined it would. I probably wouldn't use it again. It didn't pay for anything.

So far, American Home Shield has been exactly what they say they are. They’re there when I call, and the people they've sent out here aren't gonna win any beauty contests, but they've all known what they were doing and got it fixed. My air conditioner failed recently. I called the home warranty company yesterday morning, and they gave me the name of the contractor they were gonna send it to. That contractor called me yesterday afternoon, and they just left after fixing the air conditioner. Before that, my oven door came off. The plastic handle stripped after years of use, and apparently, that handle holds the whole door together. That oven was 15 years old, and they couldn't find parts, so they bought me a new range.

I get alerts from American Home Shield about who is assigned to the claim and when they're supposed to be arriving. I also get either a call from the contractor or they ask me to call the contractor to set up a time. Alert Appliances came out for the refrigerator. It stopped working and I couldn't adjust the temperature. They said they had to replace the control panel and they would order the parts, which they did. When the parts came in, they contacted me and then came out and repaired it. I've been happy with American Home Shield. There has been a couple of incidents though with some contractors and they need to be better vetted. But this one in particular was great.

Back in the summer, I was having a problem with the air condition. American Home Shield sent a company out to look at it. And they determined that it was a compressor. So, they ordered one. When another guy came out, which seemed to be more experienced, as he started to put the compressor in, he realized it wasn't the compressor. It was a bunch of capacitors. So, he put that on there and got me up and going, which was great. It saved them some money too.

My stove wasn’t working and the tech didn't fix it. They’re waiting on parts and it's been over a month. The customer service keeps giving me the runaround. American Home Shield should just go ahead and fix the stove.

My dryer was not heating and the tech got it running but it needed a part. The repair was temporary so I could use it until the part came in. He was super nice.

I had a blockage in the pipe in my bathtub and the contractor couldn't find the cleanout anywhere. So, he put a snake down the drain and a little bit of hair came out. Then, he poured a liquid down there and it’s fine now. I haven't had another blockage and the water's going through. The gentleman who was here was professional. I normally never have an issue with American Home Shield. They're fast. Normally, when I have an issue, it's with the actual contractors.

My dryer died and American Home Shield replaced it with a GE one. The contractor that did that was wonderful. Things all went very well. I've been paying American Home Shield since 2003 and I'm very pleased with it. If something breaks, I will have at least part of it taken care of.

I like that American Home Shield sets up all of my appointments whenever I have an issue with anything to do with my home. They're quick and convenient. The website is amazing and easy to use. Anytime I've had to put a claim in, the experience has been timely and professional. They get me extremely wonderful professionals to come out and fix any of the equipment that I've had to have fixed. The last claim was my central air. The heat was not working. Their contractor had to come out, replace the compressor and put some freon in it.

The technician who came for the dryer was great. My wife showed him what she thought it was, he took a look and saw what it was. He had the part on his truck, went out and grabbed it, popped it in and fixed the problem right away.

I like that I would pay just the service fee, and someone can come out and repair something. And in the event that they can't be repaired, most of the items get replaced. The contractor had to come back out and change the furnace and the wiring on the air conditioner. After that, it has been working fine.

My washer machine stopped working. It wasn't fully draining. Then my dryer was taking forever to dry clothes. Also, the microwave stopped working. I submitted the claim and I got a couple of texts from American Home Shield. They told me the name of the company and told me when they would be out. The guy that came out was awesome. But he couldn't fix the issue. The microwave and the washer had to be replaced. He did tell me his troubleshooting and explained to me why they were irreparable. For the dryer, he said because of the problem with the washer, it was taking so long for the clothes to dry. So he explained everything to me. Overall, American Home Shield is worth having and the service has improved over the years.

American Home Shield's representatives that you talked to first are not in the United States. The last one that I talked to was from Ghana. I could hardly understand him. I asked him where he was from because I couldn't understand him. I said, "Well, I'll work with you, but try to speak more clearly." He did and then we got it done. He did his best and it was okay in the end.

For our recent claim with AHS, the electrical part of the actual light stopped working. When I called AHS, the customer service was really great. They sent me an email, letting me know who the point of contact was for the electrician company. Then they let me know what day the techs were coming out and they let me know how much the deductible was. I took care of that. Everything went smoothly. The tech was awesome. He found out what the problem was right away and he fixed it and went on about his business. He wasn't even here long. Right now, everything's functioning fine.

Turner Electric came to fix an electrical socket underneath the sink. They fixed the issue and then they uncovered a different issue that I didn't originally tell them about so I had to hire a separate company. I had another claim that American Home Shield assigned to South Placer Heating & Air. But there were two no-show appointments. South Placer has not lived up to their end of the bargain. I'm all about communication, so if they call me the day of and say, “Hey, our technician’s sick,” I'm fine with that. I'm understanding but if they don't say anything, then it's a little frustrating. I talked to Home Shield about getting a new contractor other than South Placer Heating & Air, and they seemed pretty understanding about that. They have a little bit of a paperwork process with that, but they're working on getting a new service provider for me. So they're doing their part. They’re doing good.

AZA Repair, the contractor, struggled to get the microwave fixed. But in the end, they did and it’s working great now. They ended up coming out four different times and I had to pay for two of them, which didn't thrill me. One of their guys came out and replaced some of the little circuits in the control panel. The warranty is only good for 30 days and in 35 days, it quit. So I called American Home Shield and said that 35 days ago, the guy was out to fix the microwave and it's exactly the same broken thing. And they said that it was terrible and they were sorry. But it's past the 30-day warranty. So if I want them to come back or somebody else to come back, I've got to pay for the service fee again. I paid for them to come back because the microwave wasn't working at all. Since it's a built-in, my choice was replace it on my own or have the techs come fix it or replace it.

The contractor came out for the dishwasher. It was clogged up, so the water wasn't draining out. It was good that through this company, they do a video call first so they can see exactly what it is they're coming out for. So when the tech came out, he said, “Yeah, this is probably it right here,” took the top off, did some stuff, cleaned it out, and then the water was free-flowing again.

The dryer didn't turn on. AH Appliances Repair came earlier and they explained to me that they're gonna open the dryer and check it out. The tech fixed it and he suggested to me that before I start using the dryer, I need to clean the vents because they might be blocked sometimes. Everything is fine right now and I'm satisfied with the experience.

Recently, I had the furnace replaced in the house. The contractor wanted $1,400 for things not covered. The tech said, “Oh, well, we had to modify the ductwork. We had to modify the gas line.” They were simple things that took less than a man hour to do. So I called American Home Shield and I said, “Hey, this guy is trying to take me to the cleaners. If I just take the money for a cash settlement, what would that be?” They said, “$900.” But you can't even buy the unit for $900, much less get the old one out of the attic and the new one up in the attic and hooked up. So we got a second opinion and they said, “Oh, yeah. Well, that wouldn't be $1,400.” But American Home Shield’s policy is you can't hire the second guy. They said he had the same diagnosis. The furnace needed replacing. So since it was the same diagnosis, you go back to the first guy. It's a racket. So they've got you anyway you go.

We had some electrical issues, then heating and air issues, and the techs were good. They showed up when they said they're gonna show up, and it was easy to communicate with them as well. Overall, American Home Shield is great. I've used them, since we moved into our home, on multiple occasions. It's straightforward, and I’m really pleased with their service. The flat fees of certain services to come out, the periodical emails when there are specials going on of home maintenance, and the simplicity of setting up an appointment and letting the need be known have been good.

American Home Shield sent out Greenway Home Services to take a look at the heater. I had to wait for the parts. But they got it within days. No more issues now.

We had a furnace issue. At first, the tech and I missed each other, and played phone tag for a little bit. I called and he had left a message. But then, he never showed up during that time. I called him back. He said, "I'm sorry, I missed the message. But I'm gonna get out there." He made every effort to get out here to make sure that it was taken care of.

The dishwasher was not working correctly with the top sensors when you press start. All Brand Appliance, the contractor, ended up ordering parts to replace that. Then, the fridge was leaking in the back and causing ice to form on the bottom of the fridge. They couldn't get parts for that because it was a discontinued fridge so, we got a new one. The techs got here very quickly. I was very impressed. The guy got the work done very well and quickly. American Home Shield has been amazing and very easy to work with.

For the most part, they'll come out and replace stuff if it breaks for just the service fee. Although, sometimes you have to pay extra for some things, but they'll come out, and they're pretty quick to respond, and they take care of stuff. I like to call in my claim so I know I'm talking to somebody and that they're responding immediately. Whereas if you go online, you don't know if people are reading the stuff right away or when they're gonna get to it.

The plumbers were amazing. I had another previous plumbing company that came and didn't even want to do the work. They wanted to change the entire water heater. But these other guys came and were, “Oh, no, it was just dirty. We cleaned it up and the pilot is back on.” They were good.

My furnace would sometimes not come on and then sometimes, it would kick on. So, the tech from Dawson checked the filter. It was dirty and he also took a little piece and cleaned it off. He said that a lot of times that helps it out too. Plus, since my furnace is in the room outside, the door needed to have been swept. It was blocking the ventilation and it needed that air circulation to keep it kicking on. But sometimes it'd be pulling too hard and then, it’d stop. And not only that, I had a little something up against the door because I live by myself. And maybe that was blocking off that circulation too, for that ventilation to come through.

The very first time that the contractor came out was because the water heater kept going out. The igniter wouldn't start the fire. The tech cleaned it off and it fixed the problem for that moment, but it didn't solve the problem. I called them back, and the tech came back out. He replaced it and turned the gas down too low. I called him back out a few more times because the pilot light kept going out. This last time that I called, the person that came out said, "Well, the gas is down too low. That's probably why it wouldn't stay lit." So he turned the gas line back up, and he also cleaned out our dryer trap because he said that might have something to do with it as well. It's been working properly ever since.

When I washed clothes, the water was coming from the sink. Then when I use the garbage disposal, the water would just sit there for hours. The contractor that came out was very professional. They didn't talk much, which I like. They were in and out. It was perfect.

I'm very displeased with American Home Shield's service. In 2020, I called them about a situation I had in my bathroom. I don't discriminate but if you're going to have some people that are answering your phones, at least let them speak perfectly good English because I don't understand anything they're saying. When I placed my work order, the man came out here to fix it. He said, “That's not what we got down here.” I said, ‘Well, that's what I told her.” “No, she said you had a busted pipe.” So, I showed him what the problem was. He still refused to fix it because that wasn't on his work order. I was pissed off about that and when I called AHS and told them about it, they didn't try to make it work. They only told me, “Okay, we're not going to charge you the $75 fee for calling and sending them out there.” To this day, I still hadn't gotten it fixed yet.

My washer broke down and American Home Shield sent me a company that was no good. This repair company came to my house four times and each time, my washer did not work. I'm almost 85 years old, and I had to drag clothes to the laundry for almost five weeks. When I got fed up, I called and asked for a supervisor. Whoever I talked to kept coming on the phone like I didn't recognize the same voice and I said, "I spoke to you a few minutes ago and I asked you to give me a supervisor." But they were playing games with me and I didn't like that. It was really, really unfair that I pay them each month and couldn't get service when I needed it.

The tech came out for two claims and he was in and out in 15 minutes or less. Before he left, he told me that as far as the bathroom faucet goes, he couldn't get the knob off the cold side. So he didn't replace the stem on that side. But he said, “Just don't turn it off too hard." Then on the faucet downstairs that he fixed, it was running continually. Not only did he not fix it, it no longer was a drip, but it was a continual run. So I ended up having to turn that off completely. When he came back, he fixed the lower one, but I wanted to check before he left this time. He actually put the stem on backwards to where it turned off in the opposite way than normal faucets. So I asked him to fix that before he left, and then he did. It was repaired and the follow-up was good. Everything was good.

American Home Shield sent out someone free to come to check out my heating system. The tech was wonderful. He did a great job, assured me everything was good and cleaned everything out. AHS has been amazing. I've got a couple of urgent things. My air conditioning went out in July, and I'm in Tucson. They had somebody here that day. It was seven o'clock in the evening, but I didn't care. It was amazing. Then, I had electrical problems and they had a guy out here the following day, and he took care of everything. So, I've had wonderful service from AHS.

AHS is really nice. Every time I call, the techs come really fast. I had two claims. One for the AC and one for the heater. The techs that came out were very nice.

The technician who came was wonderful. The heater needed to be replaced. I was very happy with the work that was done. However, I ended up having to pay close to $700 to have that paid. When I called American Home Shield to try to get an understanding about exactly why I had to pay that much, the person could not give me any kind of clear understanding. I talked to the gentleman who came to do repairs and he told me something but it still didn't make sense to me.

AHS is good. We had a leak and the plumber poked a hole in the ceiling. He said we had to contact AHS and they would send somebody else to patch it up. The techs were great guys.

I went with three companies and American Home Shield seem to fit my budget good. My toilet was flushing on its own. The tank was filling, and I would hear it fill up. It was not leaking onto the floor. My brother put a new gadget in it so that it stopped that. And in my basement, I had a water drip. The plumbing was inside the house, but it was connected to my outside faucet for my hose. And the inside had a gadget that you could shut the water off to that spigot, and you would turn this little knob and it would drain what water was left in that 4 or 5 inches of pipe so that part would not freeze and bust in the wintertime. When the tech was looking at that, he said that my little turn thing needed replaced because it had a rubber O-ring that didn't fit properly. So, he replaced that and the toilet. We've had below 32 degrees and my basement isn't wet. So, we're good. I've recommended American Home Shield to my neighbors. It has been wonderful.