American Home Shield Reviews

The sink had a leak and the techs came fairly quickly when I made a claim with AHS. But there was a minor inconvenience with the first technician because I wasn't aware that I had to pay $415 upfront. He had already done the work and he said that that part of the job was not being covered by the insurance. But this was never officially told to me by anyone else other than this technician. Other than that, the last tech that went out to the house was really nice and amicable.

I had a bad water heater. American Home Shield sent someone and then they replaced it. I had a little copay for some non-covered parts.

American Home Shield's service has been good and quick. I used the service when the air conditioning had gone out. This wound up being a fuse issue. The techs have been fantastic. They came through, got what needed to be done, and were able to explain things really well. With American Home Shield, there is a quick resolution for roundabout things about the house that need to get sorted out if we run into an issue. So far, we've only had a handful in the last two years, but otherwise, we're doing okay.

My heating was short cycling and United Air Temp, the contractor, was very good. They were able to get it fixed the same day.

I’ve had a fine experience with American Home Shield. I just submit the claim online and then I hear from somebody. It's not a difficult process. The washer sounded like you're in an airport, like a plane was about to take off. It was bad. The tech said that it was beyond repair and that they were going to send us a check, which was what happened. We also had a claim for the dryer. It smelled like something was on fire and the clothes smell burnt. It is still not resolved. The tech said they were going to order a part but I haven't heard back yet. Both contractors were very nice. My mom insisted that we get American Home Shield and it ended up being a good thing because we've used it. It's worth it and I told my in-laws to do it. I like knowing that we have it in case something bad comes up. With the roof, we know that we're covered and we're not going to have to spend a lot of money to fix the problem.

I sent in a claim for a freezer that wasn't freezing properly. The contractor that came out was helpful and quick. They tried fixing it initially and had to come back and do something else. Then the second time that they came out, they fixed it. It's been great to work with American Home Shield.

I thought I didn't need American Home Shield because nothing was being broken. And the price kept on going up a month. So, I thought of canceling it because I'm afraid I'm paying on it and I don't want to have anything broken. But at the same time, when something happens, it's good to have. The contractor came out for the stovetop, the dishwasher, and the refrigerator. They’re still supposed to come today and fix the stovetop because the part hadn't come in. But I was very satisfied with the person that came out. The technician is very knowledgeable and friendly.

When my appliances break down, they are there to assist and they usually respond in a timely manner. They generally get a contractor out here immediately and the contractors that they send are always friendly. Also, the pricing is very reasonable. The only thing is I call them when I have a claim and sometimes, I can't understand them. I have to ask them to repeat stuff a lot but they're always real friendly.

The first floor, second floor, and upstairs furnace went out. The work ethic of the guy that came out was excellent. He did the job and got my heat working. But within five minutes of him leaving, the heat went out again. He got it working when the temperature got to where the thermostat asked for it to get. Then, when it got cooler again and it was calling for the heat to come back on, the heat would not come back on. The guy would not have known that unless he had stayed a little longer.

What I like about American Home Shield is they get to you relatively quickly and no matter what the service is, it could be $100. One time, we had an issue with our washer-dryer and they couldn't fix it, but they sent multiple people out here to try to fix it till they ended up giving us a brand-new one. When my refrigerator acted up and I submitted the claim, it took a week or so for them to be able to get to me, though. I ended up calling them again. But when CK Appliance Repair came, they were very professional. They found out that there was something blocking the fan of the refrigerator and that the door was sticking because it kept freezing and unfreezing. The first guy took the ball from the back of the refrigerator and he said that they would need to make an order for the drawer lining. They scheduled another guy to come in and he replaced the drawer liners. Both of the techs were very good.

The repairman fixed the problem with the furnace quickly which shocked me. It's very rare because most of the time when I call American Home Shield, they don't fix anything. I have to call for another property and I'm thinking I gotta pay these people $75 then they're gonna go upstairs and tell me they can't fix it.

My garage door wouldn't open or close. I went onto American Home Shield's website and described exactly what was happening. They told me who they assigned. Garage Door came out, and it was a good experience. They really didn't do much of anything at all, but then I can't get my money back. It was just pulling on a lever to have it attach back. It was something easy that I could have done. AHS has been great so far. I like that if something is wrong with our equipment and they can't fix it, they replace it. Having that guarantee that all of our appliances and stuff are covered and I don't have to worry about any huge expenses outside of just paying our monthly amount that I pay them and paying the service fee. I enjoy having comfort. I've been promoting AHS like crazy.

My toilet was leaking. I notified American Home Shield online. I was given the name and number of the person that was coming out. He was very good, professional, fast, and friendly. Every time I've used AHS, except one time that was a bad experience, it was good. I would definitely recommend them. The monthly fee is fair, and the deductible is reasonable.

My garage door got stuck. I called American Home Shield. The tech was very professional. He told me what he needed to do, explained thoroughly, and he did the service pretty quickly. I was pretty pleased.

American Home Shield is pretty fast at coming out and seeing what's wrong and sending someone to fix the problem. Best Care came because our heat went out. The tech said that it was one of the parts of the unit upstairs that needed to be replaced. He was really friendly and he got the job done quickly. Overall, our experience has been great. Anything that we've gotten fixed is still doing good.

American Home Shield hasn't been bad. It's just sometimes they're more so concerned about fixing rather than replacing, or what you pay for your insurance, you end up paying again for services being rendered. So, it seems like you're paying twice. I just had to pay an additional $100 for a subcontractor to come and do work on my furnace. I thought it was covered in the insurance plan when you're paying on a monthly basis. I always thought that them having someone come out to do the work would be covered under the insurance plan rather than having to pay an additional fee.

The contractor came out to replace the air conditioner and put in new ductwork. They did good. I really like American Home Shield. They send somebody out as soon as possible when I call them and tell them I need help with something. They do a good job. They send people out that's really good.

It took the repairman three minutes to fix the dishwasher. He tightened up some screws and it was working. This is my second claim that I put through with American Home Shield and I've been very satisfied. I highly recommend it to my friends and family.

I was having a problem with my garage door and AHS sent Superior Garage Door company out to fix it. They fixed it and we haven't had a problem since. They were also polite, courteous and friendly.

When my pool filter wasn't working, I submitted a claim and the repair company that came out was awesome. They responded immediately and did all the work as they said. They also found other issues that they fixed. We have not used the pool, but everything is performing great. I would recommend American Home Shield to people because I have so far had very good experiences. We moved into an older house and we liked the service that we got from American Home Shield. In fact, I bought service even for my previous house where we have tenants, because if something fails, I have some kind of protection.

American Home Shield has been easy to use and everything has been smooth. My garbage disposal was leaking water. My husband said the tech came in, he was friendly and able to fix the issue on the first attempt.

I had a plumbing issue. I called them last Thursday, and I had to follow up with American Home Shield this Sunday to see when somebody will call because we didn't have hot water. The turnaround time is long, which is 24 to 48 hours for them to call you back. So, it could be better. Other than that, I like AHS so far. They have responded and since we already paid up front, it's fine. The $85 per service call is not a problem.

American Home Shield has done a good job. The contractor that they use that does the heating and air conditioning does a wonderful job. They’re punctual, and they complete the job. They have good communication. But the other one that they use for ovens and refrigerators is one of the worst companies I've had at my home. They came out and didn't fix it. They had to order parts, and they turned it in as completed. So, I called AHS and they said, “No, it's complete.” I said, “No, it's not completed.” So, they had some back and forth with their contractor. And they said they need to charge me another $109 because they have to open a new ticket. I said, “I'm not paying another 109. They shouldn't have closed that ticket because it wasn't done.”

American Home Shield has been been doing good with me. I had a problem with my air conditioning. Their contractor came and fixed it, but it was something that was blown with it. They came back and did a recall which didn't cost me anything. They corrected the problem. The other people couldn't fix it and schedule me. Over a year ago, American Home Shield had my big outside unit checked. A contractor fixed it.

A contractor called me to schedule an appointment, but they had scheduled it three weeks out. I called American Home Shield, and they ended up dispatching another company. This other company came and repaired the refrigerator. It lasted about two days before it broke again. I had to call them back. They came back out and ordered more parts. It took a couple more weeks. They came out, repaired it, and that one lasted about two or three days again.

Billy’s A/C Service took a while to get out here for the heater repair but I’m not blaming them. Had it been on a normal thing where everything was being delivered like it was, it would have been the proper timing. But it wasn’t a biggie. The tech kept in contact with me to let me know. He was friendly and a good spirited type of person. He did his business.

I like the ease of use of American Home Shield. I like being able to do things online. I like not having to call somebody and wait to be contacted. They've had some great contractors. They're very responsive and they do a good job of following up as well. Communication is pretty good. I called them today because the furnace went out and killed our air conditioning and our heating. They're very good about talking to me and making sure everything was good. They didn't get it repaired properly, so they had to come back out, but they're very good about facilitating. So far, having AHS has been worth the money. We'll be reapplying for a new policy when this one expires. We're happy with what they're doing. Sometimes their contractors have problems, but they're really good about trying to solve anything that happens. So, I really appreciate that part of it.

We like the fact that we can count on American Home Shield to do repairs that we otherwise couldn't afford. But we hate the fact that every year, everything goes up for no reason because our wages aren't going up to compensate for that. So, that ends up meaning that we are taking a pay cut. And it's not unique to AHS. That doesn't make us happy. But it's almost as if we have no choice. So, we do what we have to do. AHS has done a good job of putting together a product that we can see the value every single time. So, it's important that we have that and we plan to keep it.

American Home Shield is handy. They're one of the better ones for home warranty. Recently, our bathroom faucet has been leaking a bit. The contractor explained to me what was going on and was able to resolve the issue fast. They were helpful.

The water heater burst. Am Pm Plumbing assessed it and they had their sister company check the drywall damage and cut everything out. Then they came with the water heater, said the old one needed to be replaced and got it replaced. They were fantastic. But, AHS has been difficult to deal with on some of the other claims that we've had regarding what they cover and don't cover. Other than that, it's very user-friendly.

Everything breaks down. American Home Shield comes out and they fix it. If it can’t be fixed, they replace it. Roger did my heater. It wasn't blowing. He’s good. He had to get parts. It works great now. Overall, American Home Shield's customer service is good. Everything's good with them.

We had a leaky and almost 25-year-old hot water heater tank. The AHS website was very user-friendly when I submitted a claim. I liked it. I was given the name and the number and their address and was told the vendor would be contacting me, which they did. The techs that came out were great.

Our disposal wasn't working and water was leaking out underneath the sink. We went to American Home Shield's website and submitted a request. The contractor was great and very professional. They replaced the disposal and it's good.

Initially, the range was leaking carbon monoxide. We had to call the fire department, and they isolated it. They said, "It's the stove. It's gotta go.” I filed a claim for that. A tech came out and said, "I don't know if I can fix this. It might just need to be replaced. So I'm going to do some research and figure it out." American Home Shield said that they wanted him to fix it. He said, "All right. I'm going to order the parts and try to fix it." He must have talked to AHS again because he said, "Never mind. They said, they're just going to replace the range because it's too potentially dangerous." Immediately after that, I got an email from AHS saying, "Let's shop for your new range." There were several free options. And there were a couple that were nicer. I paid 170 bucks to get a stainless steel one that is nicer. It would fit my needs for all the cooking I do all the time. I ordered that and it was delivered the following week.

I do everything online. I go on American Home Shield's website and schedule things. We had a sink stoppage in our kitchen, and the repair people came out, ran a snake down the drain and fixed it up in about 30 minutes. American Home Shield has also come out and worked on a couple of other different things. The only issue I've ever had with them is sometimes the exact same thing breaks again two months later ‘cause they didn't fix it right the first time, but it's outside of the 30-day window. They have a policy that it has to happen within 30 days for it to be a recurring problem. Still, having a home warranty helps with the big ticket items. If the air conditioner or the water heater went out, I don't have to come up with cash out of pocket to figure out how to pay for them.

The burners on my stove wouldn't come on. The techs were courteous and they had masks on. They did what they were supposed to do and explained some things to me. They had to order a part and they said they would call when it came in. They called and then they set the date on the comeback. AHS' customer service is very good. They immediately find the company that we need to fix whatever's wrong. Whenever we call, they always answer.

I recently had a claim for our water tank, which went bad, and the techs that were sent out were really wonderful. I like that I have AHS and that it saved me some money. We should be able to maybe do a discount or something eventually.

We had a backup and overflow. It was bad. The plumbers came very quickly and did a great job. First, they told me “We'll be out later.” I explained to them what the problem was. They told me they thought it was just a leak. I told them it wasn't that. They sent somebody within an hour. They took care of the business and gave me advice on how to not let it happen again. Everything's automated these days. That was the reason for the misunderstanding about what the problem was. You had to pick from a menu. That was the closest thing on the menu that I could tell them the problem was. If I could’ve spoken to somebody or left a recorded message, that would have been better.

AHS has been exceptionally well with all my claims. They have replaced several things - septic was the only thing they did not replace and I upgraded it. But they did send somebody out and evaluated the issue. I had an issue with my door not closing so I submitted a claim and it was very simple. I have an electric eye on both sides and something got captured. A & H Overhead Door Company fixed it and it was very quick. They were very effective.

The dishwasher wasn't draining. The tech fixed the drain on the dishwasher, something connected to the garbage disposal. I like that with AHS, I don't pick the vendor and their website's easy.

Every time I have an issue, AHS seems to resolve it. And if it's not covered, then I fully understand. But I like the fact that they get someone out here. And out of the five times we used them in the last two years with our issues, three were covered and two weren't. But they were minimal stuff and I have no complaints. It's a great program and they've never done me wrong. The techs have all been good, too. I haven't had anyone come out that’s been rude or unprofessional.

For my recent claim with AHS, the heat exchanger had a crack. It was emitting carbon monoxide. The techs were very quick about it. They have done a very nice job. I'm very happy with what they did. The submission process at AHS was very easy as well. I didn't see that complicated at all. There was a lot of support there. As far as the actual product, I'm very happy that I actually had one. Because you'll never know when you're going to have a problem. That was just a nice reassurance if there's anything wrong that it's there.

American Home Shield is for our owners to have a service that will fix the problem for the tenants, so that they will be happy. However, our experience with AHS has been horrendous. We had an instance with a problem with the AC. Our customer is still without AC completed for two months. They were without AC because AHS kept sending people, but they couldn't figure out what the problem was. They finally said that they needed to replace. But we had to pay a horrendous amount. And we always have issues with scheduling. It takes a long time with AHS' vendors because they don't answer the phone. We are very dissatisfied and not happy with AHS' service.

The technician was amazing. He let me know that I have an old furnace that's in good condition but that I probably should be looking for one soon and to contact American Home Shield because usually they have discounts for those. In this house, I've used American Home Shield mostly for little things. But in my previous house, that was where I initially got them. Because of the service that I initially had, I always let other people know they should get American Home Shield. They're good.

The garage door just quit working and it was stuck open. The tech came and did something but the garage door still wasn't fixed. I'm not sure that he replaced the motor but then, he came out and replaced the opener.

I was having an issue with the heater. Theel Plumbing came out and their tech was very polite and professional. He got it running but he said it wasn't gonna last long. He was hoping that it would last until they got the part in and it did.

American Home Shield is reliable. They set up technicians within a decent amount of time to get repairs resolved. I get upset about the things that have broken down but they have put up with my being annoyed and aggravated with the situation at hand. Recently, a refrigerator went out. The same refrigerator has gone out a few times. Whenever I make the call, whatever the issue is, they resolve it. Affordable Appliance Repair is very helpful to me. Even after the call, they still help me out. The guy's informative as far as the product that I've been calling or making the reports.

American Home Shield has replaced appliances for us. The recent one was they replaced the racks in our dishwasher. The techs were polite and courteous. AHS did great with the service. It's good to have them.

We've been with the American Home Shield for 20 years. It's great ‘cause a lot of stuff that's not covered on homeowners insurance is covered under that for accidental breakdown. Recently, a repairman came out, ordered a part and got our refrigerator going. He was great.

I have used American Home Shield a few times only but it’s been good. I've been able to get my issue addressed. I never had a problem with the claims process and the only time that it took a very long time, and I was very upset with the person on the phone, was when the refrigerator broke down. They needed a new piece and I had to call several times to follow up on it. From starting to end, it was a month. But once the techs had the part and changed it, it was fine.

It's the season maintenance. Plus, we just had bought the home, so I wanted everything to be checked. The contracting company came out that week and they were okay.

Every time I have a problem at home, there’s always a question about whether it's covered. American Home Shield has different little, “Oh, that doesn't apply.” Also, they could increase their quality of service people. If anybody went online and pick out 10 contractors, all of them have bad reviews. Although I do realize they're social media. But if they are gonna use contractors, AHS needs to be able to assure us that they're quality ones. I understand small businesses because I'm a small business owner myself, but they don't answer their phones. It took me forever. I always have to call back AHS. “They're not answering their phone. Could you please call them and ask them to call me?” The people that I initially talk to are always good. The people that answer the phones try their best to solve the problems. But their hands are tied. They always try to do a good job. Unfortunately, I've had several things that go bad.

American Home Shield is very well because I'm still making my payments and I still feel good about the service. They're very responsive and reliable.

I had an absolutely wonderful experience with AHS. When I had trouble, I called them. 20 minutes after I called them, they sent me a text saying they had assigned somebody. The people they sent were fantastic. They came in. They troubleshot it right away and figured out what was the matter. They tried three times to fix it before they decided it was junk. Even the people I talked to at American Home Shield were wonderful. They did what they said they were gonna do. It was amazing.

American Home Shield connects you to professional contractors where you don't have to worry about researching them and trust in their word. It's automatic what you get. So far, I haven't had any problems. I've had their contractors come out for the washing machine, the HVAC system and the dryer. Recently, a contractor came to work on the washing machine which is an older model. They've come out three other times and I prefer that company and the same person because they're familiar with the model of the washing machine. I didn't have to wait. They're experienced and respectful.

Patriot Plumbing came out and fixed a leak in the sink that's out in the garage. They were out in a timely fashion. The tech was polite and did what needed to be done. I asked him if the drain pipe needed to be changed and he initially said no. But he came back and said it needed to be changed. It was a pleasant experience. I like the service with American Home Shield though I wish I didn't have to pay for it every month, but that is how it is. You have someone to come out and everything is covered. I pay my deductible and then I don't have to worry about the parts and the cost of that.

The request for service from American Home Shield went through great. The tech was out here when he said he would, and was courteous at the front door. But that recent heating issue left me flustered a bit, because the tech came out from wherever it was, got up in the attic and said, "All what's wrong with your heating unit is the switch was backed off somehow." It wasn't even a switch. It was a door lock on my heating system. He said, “Whenever I locked that door lock down, it immediately came on.” It wasn't even broken. He was up there 45 seconds and came back down and said, "All it was was a switch. And you shouldn't have any more problems with it." Wow. 75 bucks for that. But that was it. And he closed the unit properly. The heating unit came on great, and it has been working great since he left. But I don't feel like I paid $75 for 30 seconds worth of work. It didn't make me feel good.

The ice maker in the refrigerator stopped working. The contractor was very prompt in coming out. They had to order a part. They also checked the washing machine and dryer. They were great. They arrived on time. They were very professional. They did a great job. Everything is great. I'm very pleased.

The water heater wouldn't stay lit. The claim process with American Home Shield was easy. The service tech figured the issue out pretty quickly. Everything that he repaired is fine.

I put in a claim for my AC unit on Sunday and service people were out to repair it on Tuesday. It was a little late in the day, at around 7 o'clock, but I was fine with that. I was just glad they came out and fixed it in two days. It was a really quick turnaround. The issue turned out to be a fuse and they had the part on hand. The service people were very professional and they explained the whole situation. They worked in a timely manner and they got the repair done in about 30 to 45 minutes. They did a great job on their side.

One burner wasn't working correctly and the contractor put in a new controller on the third try. It was the company that ordered the wrong part and not the technician.

American Home Shield covers my insurance policy that covers the appliances. But over a year ago, my TV gave me problems. I called AHS, and they, transferred me over to a third party that they use for TV repairs. Whenever that number is called, it goes to international to somewhere in Pakistan call center, and they took the model number of my TV, asked me what was wrong with it. There was a first charge of $140 just for the processing, which I paid.

For my recent claim with AHS, we couldn't get the fan to turn off on our microwave so I unplugged it. When I plugged it back in, the fan went off, and then nothing worked. The tech looked at it. He said they just get old and the electronics get worn, so sometimes they work, sometimes they don't. They ordered the new part for it and they came in and they fixed it. The techs were very professional and pleasant. They were the best appliance company I've ever had come out and fix something. I would recommend AHS.

The contractor has been in my house so far to get my ice maker to work. The tech is not really working on it. He just comes with a little gauge and measures the temperature of the freezer. It's getting bad. The second time, he came didn't do anything. For now, he's saying that the issue is the fan of the ice maker that he replaced on day one. He's supposed to come back on December 8. I'm going to call AHS to either give me a different contractor or cancel my warranty. I am not happy at all with that contractor at all. I'd rather have him say, “Oh, it can't be fixed.” but it's like he's just pulling chain. Other than that, I've always called AHS back. I've said, “Hey, listen. They didn’t fix my icemaker.” and they always helped me.

We had a garage door opener that needed help. The tech was professional and to the point. We've had AHS for a long time and though they're okay, there's nothing stellar about them. For long-time customers, their rates are high. We had a contract lapse and we had to start from ground service. Customer service is very low and AHS is trying to save every penny it can. But they're functional.

I've had a positive experience with American Home Shield. My dryer was making loud, squeaking noises, and it was easy to submit the claim online. My wife also said it was a really good experience with the repair person, and now, the dryer is functioning really well.

I don't use AHS that often but when I do, they seem to be good as far as addressing my needs. Recently, a contractor came out and fixed the keypad on the garage door. They were very professional.

The garbage disposal stopped working. I called American Home Shield up, and they hired a plumbing contractor who came down and replaced it. Everything was good. I'm really happy with their service. The gentleman was polite and prompt, and he did a good job. AHS responded quickly and I'm happy with the outcome. Overall, they've been prompt, professional, and courteous.

I like that with AHS, I pay my monthly thing, and then I know that every time somebody comes out, no matter what is going on with my stuff, it's going to be one set price. I called them to submit a claim for the motor of my dryer and it was perfect. However, the Facetime thing was pointless. I went through that whole thing, and they came out but they were like, “We have to order the part.” It was strange to me. They said the purpose of that was so that when the technician would come out, he would bring what was needed. So I would not have to wait to get my appliance fixed. But that didn't happen. It was still 10 days before I got my dryer fixed. But everything else was great. I called on a Saturday and they were super responsive.

Overall, our service through American Home Shield is good. I recently did request the service to come out because I had a refrigerator failure. The claims process went well. I was not thrilled with the time gap though. They say, "I'll be there between 8:00 am and 5:00 pm." So, essentially, I had to wait at home the entire day. The experience when the technician got here was good. He was very knowledgeable. He was able to quickly identify the issue. Unfortunately, he did not carry the part to fix it. He said it would have to be ordered and he had to come back on a different date.

I've had a great experience with American Home Shield. They are very efficient with setting something up. There's no long time frame, so I'm very pleased with that. I do everything online. Somebody gets right back in touch with me. And before I know it, I get an email or a text message letting me know the company name. They give me the destination and I can follow to see where the guys are en route. We called AHS because we had a leaky pipe out in the front yard. But the contractor doesn't do that, so they didn't do anything about that. And the kitchen sink was leaking. They fixed that, put in a new faucet, put it a new garbage disposal as well. And everything was awesome. They were very courteous, polite, knowledgeable, and quick.

AHS has been using reliable people, except the very last time when we had a problem with the air conditioner. They sent the company that we had an issue with years back. We called AHS but they didn't do anything about it. We called many times and tried to get it resolved. They were not able to, until I put a stop payment on the $75 copay until somebody called, tried to get the money, until somebody listened to us in order to listen to what the complaint was. We ended up paying somebody to come and fix the air conditioner on our own and that was very disappointing.

American Home Shield served me well enough by connecting us to a technician, but he hasn't fixed our heating problem. And I suspect he doesn't know how to fix it. Instead of just saying he doesn't know how, he keeps leaving with it not done. And I have to call him and ask him to come back. He hasn't come back this last time because he doesn't know what to do. So, I still have to chase him down again. Maybe I should call AHS and have them send someone different. But it has been a couple of weeks. He has come out a couple of times and still doesn't know what to do to fix it.

I've used American Home Shield a few times now, and so far, it's all been good. I justify paying them 800 bucks a year. Recently, I called them 'cause I had a plumbing leak. I went to their website and said I had a problem, then customer service sent me a response saying that somebody will get in touch with me the next day. The repair people they sent were good guys, but nothing needed to be fixed. It looks like my maid left the faucet on on our tub, and it dripped over the back. Everything's fine now.

The dryer wasn’t spinning and when the tech came out, he was able to fix it. He replaced the thermal fuse. I was satisfied.

American Home Shield's customer service didn’t take any time getting the techs out and Arizona Value Appliance, the contractor, was good.

We have had two calls out to our house. The first one was because we thought our water heater was starting to go, but it turned out it was not, even though it takes forever to get hot water up there. The guy said that the only way they'll do anything is if the water heater was completely done. So he didn't repair anything. The second time was for the freezer. They replaced everything really timely. No food was spoiled. So that was good.

When my furnace went out, I gave American Home Shield a call and it was good. A nice tech came and fixed my furnace.

The repairman was very thorough and quick. He came for the free heater inspection and said everything's okay.

As of late, we've had a lot of things breaking down. American Home Shield has been convenient. One was for the AC and I had to pay for fluids.

I couldn't get the heater shut off. It kept getting hotter and hotter so I filed a claim with American Home Shield. The first time a contractor came out, the guy was nice. He did something to the unit in the attic then said it was fixed. However, I couldn't get it to turn back on. I had to call American Home Shield back and have them send somebody else out. It took a week to fix it after that. American Home Shield did a great job. I was happy. I work in real estate and hear nightmare stories about home warranties. They're hard to communicate with. Nobody gets back to you or they take forever or you end up having to pay more than they said. But none of that took place with American Home Shield in my experience for this service. This is the only time I've ever had to reach out to them so far but they made it very easy. There were no extra fees. I'm thankful for that.

Something got sucked into the dryer so a contractor had to come out and clean it. They came out the same day, within three hours of the request.

The Sears tech was very good and impressive. He explained everything very well and fixed the appliance rather efficiently.

I'm very happy I have American Home Shield. The online system is very good. They're easy to use and it's very easy to contact the providers. They are on top of what they offer. If they say they cover this, then they do. If you get another person to come and check, they charge you the same amount or more than what you pay American Home Shield. With American Home Shield, you pay the quote you're supposed to pay and if you need to do any extra work, it's covered. I have recommended American Home Shield to other people because they worked out for me. I also bought a new service for my new house.

Crossfire came out because I had a duct that came disconnected from my attic down through behind the wall. They made the repair and they were here no more than an hour. The tech was very nice and cordial and he came prepared. I liked the way that AHS was understanding and how they are diligent with the claims and working with me. There was an issue with the previous company that came out. They came out knowing what was going on and they came out a second time and came ill-prepared. I requested a different service company to come out and AHS was nice enough to refund the service fee for the other one and put it towards Crossfire.

The last job that American Home Shield sent out a contractor for the refrigerator, the contractor sent two people out. I did a recording on my phone so they could hear the sound that the refrigerator was making. And at the time that the contractor came, it wasn't making a sound. The last person that came said he has a warranty for 30 days. 30 days on what? He didn't do anything. He pulled the refrigerator out and looked at the compressor and the fan. He said he didn't see anything and that there was nothing that he could do because he doesn't know where the sounds were coming from. But this goes on all day, all night. It would come off a bit, and come on. It’s very annoying. $75 for two people to come out to tell me that they couldn't find a problem. It was a joke. I'm not satisfied with AHS.

It was a two-week process. My heat went out. The contractor came out and fixed it. A few days later, it went out again. That happened a couple of times until they couldn't repair it anymore. So, I'm in the process of getting a new one. The only thing that I've been a bit dissatisfied with is it takes a long time to get parts. But everyone has been nice, and clear in answering questions. So, I've been very happy with American Home Shield. This would have been like a giant expense if I didn't have them. And they've been great about making sure somebody comes back out multiple times.

The techs who came out for my dishwasher were great. They had to order the part, but they came back two days later.

I like that when I call American Home Shield with a problem, their contractor comes right out. I had a bad problem late last year on my first call out. That was above my stove. A repairman came out and got aggressive with me. I told him we'd call the police on him if he didn't get out. I called American Home Shield and told them about it. They got right on it and sent out another guy. Recently, I had a faucet problem and it was leaking underneath the sink. I didn't realize until Dustin with Budget Rooter came out and showed me what caused the problem. He replaced the faucet the same day. He was very professional. I’d probably go into another year with American Home Shield if they give me a good deal. I don't even think they spent $150 on me on both of the calls, whereas I paid $54 and something a month for 24 months.

American Home Shield has been pretty fast and they sent someone to check out my problem pretty fast. My sink was leaking. My electricity went out, and I had a flood in my basement. Everything came out fine afterward. Overall, the cost is great and the fact that I don't have to go look around for someone to help me is also very convenient for me.

I thought I was having a plumbing issue but when the tech came in and looked, they said that it was electric. They kept saying that the ticket was still open. American Home Shield did send an electrician out. He went to the box in the family room and said that it needed a larger breaker, but he did not replace the breaker. So, when I paid for the plumbing issue, it was an electrical issue. He wrote it down in his report, but they never sent anybody else out again. He said if we had any more problems with the water heater going out, we should call them and let them know. So far, we haven't had any more issues with that.

I'm very happy with American Home Shield. They've always responded. We've only used it a couple of times, but we haven't had to wait long. The service person they're hooked up with responds really quickly. So far, so good. A guy came to fix our microwave, and it only lasted about a week. So, he's coming back tomorrow, and they did that at no charge.

The tech was very nice and thorough about what he did. The first time he came out, he had to find the part and find out what part. It took almost a month before I got the part in because he had to order it. But he got in, got it fixed, and he was out.

Recently, the dishwasher wasn't functioning. The techs got it done. But I had to stay on top of them. They weren't gonna place it back in the way it was supposed to be. They were gonna leave it offset and sticking out from underneath the counter. That was not the way it was when they found it. American Home Shield is a one-stop shop. But I have one thing broken a year. I could have bought two dishwashers for the price I paid for AHS. I had to have a major issue in order. And I know I'll never catch up. It is insurance. It means I'm paying more than I'm gonna use. And that's why they make money. Other than that, I'd recommend them.

The process with AHS was easy. From a quality standpoint, the provider that they're partnered with here did fine. But from a communication and personality experience standpoint, there's a little bit to be desired there. I'd left a negative review at one point. The owner called me directly asking why I did. I said, “You came out three times. You couldn't fix it.” Finally, they figured out they didn't make the part any more. We ended up getting a new washing machine. They came out later to fix our dishwasher and there were no problems. But I just canceled my policy as I didn't need a secondary policy. AHS tried to get me to stay which I don't blame them for.

I've had the policy for more than a year and the service is good. I used them when I was having problems with my commode. The contractor said they would be there within the next 24 hours, but it was after 5:00 when they got here. But they were very professional. It was very good.

AHS makes it really easy to get things done. I'm also not as stressed about big-ticket items, because I have them in my back pocket. My stove was leaking gas recently. The tech that came out was really good.

We had a drippy bathtub faucet recently. I submitted the claim online with AHS and then someone called me. They came out and it was fairly easy. The only thing was I had to pay a little bit more this time than I wanted. But it's better than paying a plumber a full charge, so I can't complain. Also, everybody that came out had been very friendly and accommodating and got our problem fixed.

Our heater started making an extremely loud noise a week earlier, and the guy who came to our house told us it was an inner belt issue. He described why it was happening and told us either he couldn't find a part for the unit and what would happen if that happened, then he went over if he could find the part, which he did. He was very knowledgeable and very polite to both my wife and I. I was really pleased with him. Their office called us that day to give us the bit on the part, ‘cause I wasn't sure if it was gonna be a full repair, for replacement or if it was just gonna be a part, and the thing was the part. Everything is good now. The house is warm. I was very happy with American Home Shield, and I'd highly recommend them. I’ve had other types of warranty companies and they let us down.

I had a leak and a hole in my pipe, and American Home Shield had someone fix that. It took a little longer this time for someone to get out there, but once the repair guy came, it was great. I'm a homeowner and things are getting old in my house. Anytime anything goes wrong, I've been able to call American Home Shield and get it fixed. They replaced several things and fixed others. I have been very satisfied with them.

We called American Home Shield and they set up the problem and they told me the name of the contractor. It was easy. When the tech was here, he informed us throughout what he was doing and he did a good job. He made a good effort to get things done. Overall, I'm 75% satisfied with American Home Shield. The coverage is too expensive. Also, they tried to wiggle out more things than they used to.

When we turned the heat on for the first time, the downstairs system didn't come on. We called AHS and Air Plus Service came out, worked on it and got everything working. About a week later, the same thing happened. They changed the thermostat out and got everything up and working. They were fantastic. Everything we've called in to AHS has been serviced quickly.

I went in to turn the shower on in the master bedroom and it wouldn't turn off. So, the plumbing failed. American Home Shield assigned a plumber to come out and they came out. It took a week, but eventually, they got it sorted out and were able to get it done.

I had a free checkup for my furnace. The tech was cool. Came in, did the job and left. I'm satisfied with AHS.

The contractor changed the locks and provided four keys. They did a great job. But American Home Shield didn't pay for an AC that needed to be replaced. They don't cover pre-existing and we just moved into a home. So, that's a little bit of a problem.

A contractor came in and replaced some parts in the washer. So far, so good.

I had a free heating service checkup with American Home Shield. The techs came out, serviced my unit, and everything was good. I've had to repair everything pretty much in the past and they have been fine, except for one experience with my dishwasher. They’ve come out three times now. As of today, it’s not working properly. So, at this point, if I call again, that'd be the fourth time out here where I'm paying my fee for them to come out. I almost could buy a new one. They keep sending out someone to say, “Okay. I fixed it.” Other than that, all my other experiences were fine. Everyone they’ve sent out so far has been professional.

I had to get my dryer looked at, and I had to replace it. American Home Shield successfully reimbursed me so that was good. The process was pretty smooth. They sent me the link to pick whatever one that I wanted, and I just put the difference with it.

The Rooter Rite techs were great. They fixed the shower the day they were here. We've saved a lot of money over the years by having American Home Shield. I'm thankful for their service.

All our appliances are Kenmore and the oven is 29 years old. All that was working on it was the clock and I told the guy from AT Appliances that I didn't need another clock. I need an oven that works. So, they had to have the part rebuilt and we had to wait a month and a half before we finally got it back installed inside the oven. It’s now working like new. It was worth it.

Our furnace was making abnormal noises, so I called American Home Shield and Fast Response was the provider they used. They came out, left an estimate for a brand new furnace and said that because my furnace is old, I would not be able to get a heat exchanger part. As it turns out, there is a heat exchanger part and they were able to get it. However, the way they wrote the estimate was that the installation required code upgrades and modifications of over $2,800, of which, American Home Shield doesn't pay for. They only pay for the parts and the installation, and Fast Response was charging over $600 for what was expensively just a PVC pipe.

The man who came out for my plumbing claim was great.

The furnace kicked on and off. It would start, and after a while, it gets too hot. But it does not get up to what the thermostat heat is set to. And it kicks off. I submitted my claim electronically. I got an email confirmation back that somebody has been assigned to contact me. Later on, I called them and talked to somebody. The frustration is for the time it took to get somebody assigned and visit. It took five months before I got the service. I got calls from two other contractors in the space of eight months. I let it go for a while because it was summer. I didn't need the furnace. And it's getting close to the end of summer, I started calling again.

We had the washer and dryer that was looked at. The problem with the washer was fixed. The dryer is running fine, but it wasn't something that the contractor could repair. It's more of a cleaning company to come in and do that. The only problem we've had with American Home Shield was where we placed an order, and their system canceled the call. When I called back a couple of days later, they fixed the problem right there on the phone, and we had somebody out the next day or the day after. Other than that, I'm happy so far. They've been convenient in works.

I had my furnaces serviced. Because winter is coming, American Home Shield offered a discounted rate with a local contractor to come out and service the furnaces. That was great. The only bad part was the guys came out, and they found that one of the furnaces needed a replacement part that wasn't operational. I was concerned because I trust AHS 100%. The first company said, "Yeah. You need this part." The only problem was in the Quad Cities, they were only allowed to do the inspection and not the real service. When he was out here, he was nice and had the part but said, "We're not allowed to come back and do it." It sucked, because I had to spend another 100 bucks. I was going to contest. But I get it.

I've had some issues to where some of the service contractors just would not show up or didn't do a good job, then customer service at American Home Shield has not been that great. When I call for help, it would be an improvement if someone can help me. If they're located in the United States, that's better too, because a lot of times, there's a language barrier as well.

Filing the claim for my disposal was smooth. American Home Shield did it quickly. I'm keeping AHS just to be safe in the future. I need the warranty when I cannot do a full repair.

We had a toilet that backed up. We called American Home Shield and they sent somebody out. It was an emergency. All three of our toilets would not flush. The guy said that was common. When we just moved into the house, we had a guy come out to look at our air conditioner. It was a $100 fee. Then we had an electrician come out because there was a light switch that wasn't working, and there was a $100 fee. It just surprised me that I had to pay $750 to be able to call somebody so that they send somebody out. It seems a little steep. So would I renew it? I don't know at this point.

We had some issues with my hot water heater. AHS had somebody there the very next day. The tech called me and he fixed the issue. He ordered our new hot water heater, replaced it, and we were good to go. We were really happy. I'm glad we have AHS.

The commode was running. I called American Home Shield to fix it. I had no challenges. They sent me an email and said, "Here are the guys that we will send to fix your challenge." They were great. I've been using American Home Shield for over 10 years, and they've always done a pretty good job. They're a good company.

The washing machine was rumbling. We thought it was the belt. The tech checked the whole thing and said there was nothing wrong with it. He was very knowledgeable. Quality work from American Home Shield.

I find the American Home Shield to be really easy to work with. Getting somebody on the phone, and then getting them to show up can be a challenge all in itself. Getting the warranty really makes it a lot easier to get somebody out there. Our heat stopped. They were very responsive and easy to get in touch with. They called and gave me updates as to when somebody was going to be able to come out and work on the unit. It's up and working just fine now.

American Home Shield has always been a very reliable, beneficial service. I like the fast response. The ac wasn't cooling, so we called AHS and they sent the contractor out. It was very easy. The contractor had been out before for AHS last year. They were very good. They fixed the bad capacitor. Everything's working great now.

I've used American Home Shield twice. Their process is straightforward and the technicians are very good. They were able to resolve the problem.

American Home Shield hasn't failed us. I recommend them to anybody that's got a house. We just have to pay the $75 service fee and getting stuff repaired is quick. Every technician that's been out here has been extremely great. We had one guy come to do the air conditioner a few years back because they had a leak and they ended up having to replace the whole thing. Recently, a repairman came to fix the dryer. When they turned in the ticket, they didn't put what it was. Luckily, he happened to have the parts that we needed to fix. He was able to put some new rollers on it. He was quick. This last one, because there was a third party involved turning the ticket in, it got missed the first time. It didn't get scheduled correctly, but they fixed it immediately.

When the washing machine drains, the water floods everywhere in the washroom on the floor. At the same time it's flooding, I hear the bubbles in all the bathrooms and the water gushes out of the drain into the tub and in the shower. The tech from Pronto Plumbing came and he said that everything was fine and fixed. But fast forward, not long later, the same problem happened. They didn't come back out. The rep said that they didn't have anything available right now.

American Home Shield solved the two problems at my house and both techs were very good. The claims process worked out just fine and the service was great. I like having AHS. They covered things that I needed.

When anything breaks, AHS covers it and I'd highly recommend them. The only downfall is it's not an emergency-type service. Other than that, they've been great. I had a leak that TJ Plumbing came out for and the tech was knowledgeable. They’re replacing it because the original valve wasn't done right per code.

I made a claim to American Home Shield for a leaky kitchen sink. The service techs were very professional and informative. Every company that AHS sent out, I had a positive experience with them.

So far, our experience with them has been okay. But the costs have been going up and the level of coverage is going down. It's to the point where it has caused us concern and we may be looking for additional options. With our claim for the water heater, I've had to really chase down American Home Shield. They want to use everything on their dashboard but there's no action on it. So, if I say, “Are we going forward with this? Are we not? What's happening?” Nobody can tell me anything. But they all keep referring me to a dashboard. So, it's like staring at a wall.

I had a leak in my bathroom sink recently. It was also clogged. I went online and submitted a claim with AHS. But I only had a choice for leaking plumbing. So I called the vendor and explained to them what was going on. They said, “Okay. We'll call back AHS to tell them to add the clog.” The tech that came out was very professional and a really nice guy. It's been perfect now. The AHS reps were also friendly. I've been really happy with them.

My washing machine was not putting enough water in there to even get all the clothes wet. The JT Appliance tech had to make two trips. He replaced a valve, and it was timing out before it completely put enough water in there, unless it was only a little bit of clothes. That worked fine but then, he had to come back out because it still was not putting enough water in when I wash sheets. I took pictures of it. It never even got wet. So, the tech came back out and replaced something. It's filling up now and seems to be doing great. The tech was always very good about letting me know when he was gonna be here and was always here right on time.

The furnace was not heating. So, the tech came and fixed it. He was quick enough to get here and he was very good. He had to get part and he came back a few days later because he had to get permission from the home warranty. The heater is working well now. AHS is great and we’re going to keep them for a while.

I had a plumbing issue. The claims process with American Home Shield was easy. The technicians came on the first day, and it was wonderful. The next day they were supposed to show up, it was on Monday, because they needed more equipment, and they failed to reschedule the appointment. So, I had to take another day off work for them to come another day. The technicians that came were amazing, but their scheduling office lacked a little. Overall, the company that AHS sent charged me another $500 to put in something so that they could do the repair. I don't know that it would have been cheaper to go a different route. The company said that we have to have a cleanout or Home Shield won't cover it.

We called American Home Shield for the air conditioner. We weren't getting the heat upstairs. The repairman who came knows his job. I'm satisfied. The problem is the house is quite large. I should buy some insulations and insulate the part out where the heat is leaving from the fan going upstairs and the basement. Also, there is another area near the front door where we have to close the shutters so that we can allow more hot air to go upstairs. Upstairs, you can feel the heat coming up. The repairman checked that. But still, it's not as warm as the living room. By the end of this month, I will contact him if the upstairs bedrooms aren't getting warm.

I called American Home Shield to see if they could have someone fix my electrical sockets that broke. The electrician they sent said that the plastic on the socket was already broken and we couldn't screw a light bulb in it. There were two sockets like that, and the electrician said it wouldn't be covered. He also said that he could do it himself, but it would cost me. Other than that, I'd tell friends to get the coverage. If anything broke down, the house would be covered.

Having a warranty with American Home Shield is great. You can’t beat it. Their contractors are right on the ball. They come in and they know what to do. I just tell them what has to be done, and they take care of it. I'm very happy with the contractors that AHS sends over.

I requested the service online with AHS to have the light in my fridge fixed, then I got a thing back stating that someone would be coming out and that it was scheduled. Then that company called me and when the tech came out, he said the coil had burned out. So, he replaced that little component out there to make the fridge light work and he was great. He'd been out before to fix my icemaker and he did what he needed to do to get things working. Other than that, AHS didn't want to fix the thing on the pool. But everything else has been pretty good.

American Home Shield saves us money. We had a dishwasher that wasn't working right. The claim process went well. The tech was good, too. He resolved it.

The contractor was on time and professional. It took them several trips. They had to wait for parts. The refrigerator is not completely fixed, but it's so much better than the problem originally. American Home Shield is much better compared to other plans that I have.

The springs on the dishwasher door were broken. The contractor called promptly. They got back with me quickly and were professional. They came out, and it went very smoothly.

Once something goes wrong, American Home Shield sends someone out to fix it. I sent in a claim when the garbage disposal wasn't working. Someone came in within a few days and fixed it.

My well went out. I called American Home Shield and they said they can't find anybody in a 50-mile radius and they had to go to a 70-mile radius. I've got three well companies right here by me. Now, I have no water in the house, no water anywhere, and it's like they don't care. They gave me a number where I could call one of the well companies and have them come to the house. So, I called one and they came the same day. They looked at it and said, "Your pump is burned out. We have to replace it." So, I said, "Go ahead. Replace it."

Our hot water was coming out slow and dealing with the contractor was seamless. But I have to call them back out because the water temperature is not right. I've been American Home Shield’s customer for at least five years now and I’m happy so far.

I love how American Home Shield comes to my aid whenever I need them. My dishwasher quit working and when the technician came out, she found that when she jiggled some wires, it came on. She stopped and said, “This is an electrical issue.” She put a request in, then two electricians came out and had it done in under five minutes. They did great. When the first technician was done, she put some paper towels down to see if it leaked and it didn't. However, after the electricians left, something happened, and it started to leak, but it wasn't terrible. Just enough. I ran the dishwasher, and it stopped. It still had 30 minutes to go, and it started beeping. The dishwasher doesn't work.

Everything with American Home Shield's service was good until the last one with the microwave. I called them three times and they said they have to find somebody to install it. They're just not doing it. They keep telling me they'll get back to me and they don't. They should see this last repair through, but other than that, they're good.

The dishwasher wasn't turning on. It happened once and it was fixed. The contractor was great. I'd recommend American Home Shield.

Appliance Yikes came out and replaced my washing machine. They checked to make sure the washing machine was pretty much broken. They let me know that the arm in the back was the one that came apart and broke and allowed the tumbler to almost come out of the machine. So, it put dents in the washing machine. It also put holes in my walls. They addressed the washer but didn’t address the walls, but that wasn’t for American Home Shield to fix. They also fixed the dishwasher. Everything's working well now. I got the holes fixed, and the washer has been placed in the home, and I've been using it. They were good.

I had an issue with my hot water heater recently. Gatordrain came out and everything went well. I had to get a replacement.

American Shield is full of crap. They need to have better customer service. They have no problem taking my automatic payment and the $100 deductible out of my account, but they got problems with the technician that they assign to you that can't come to fix your stuff. I also had the air people come and they put a thermostat on that does not work. I have to get up about 4:00 in the morning because it's 64 degrees in my house and reset the thermostat for the heater to come on. So I don't know what kind of people they got working for them, but they need to get professional people. My money is professional, so they need professional people.