American Home Shield Reviews

Last year, I put in a claim that my AC was leaking water onto my air filter. So, American Home Shield sent out someone who cleaned it for a bit. And he said he would request an acid wash. But he left and I didn't hear anything from anybody. My ticket got closed out, but the issue was never fixed. And when I called AHS, they said I had to put in another ticket for the same issue. I wasn't very happy about that. I wish more of my claim was covered. But the recent claim was good. My AC was constantly running. I was under the impression everything was covered until AHS told me it wasn't. But they explained it. Other than that, it was fine. The workers that AHS had come out were good.

I had a good experience submitting a claim because when the contractor didn't know what they were doing, AHS sent somebody else out and they fixed it. I like the service. If I buy another home, I'm gonna put AHS on that one too.

I made a claim for the roof leak but American Home Shield didn't have anyone that can fill that stuff. They called today saying that I can find an outside source, and then they can reimburse me. But the contractor that came out for the garage door was very prompt. It was all fixed so that was good. American Home Shield is nice because if something goes wrong, I can just call and have it taken care of.

Horrible Customer Service! Complete scam! Don't waste your time and money. They should have a ZERO STAR RATING. I have opened my 5th service ticket with regards to my A/C. I am now told that it's the compressor, almost every part of the system has now been replaced with aftermarket parts for a 5-ton central AC. This will mean that I will have to recharge the system for a second time that's another $600 on top of the contract service fees. If this would have been done in 1-2 days fine I might have lived with it. It has been one week (little leeway because of the 4th of July) and the contractor does not let me know of the status and neither does AHS. I called today and the contractor just "submitted" the claim for the compressor. I have no idea how long this will take. I would STRONGLY recommend to AVOID this company they are more concerned with their marketing reviews, sales, and renewals than taking care of their customers.

I submitted a request through the American Home Shield website. They changed the way that contractor is assigned. The way that it worked in the past was the person that was assigned would contact you to set up an appointment time. That was not what happened in this instance. I checked the website for an update because I got a text that same night saying somebody's been assigned. All I got from the website was that I needed to contact the contractor myself. If I had known that that part had changed, I would have called them sooner instead of waiting a day and sweltering through the weekend.

The techs that AHS sent came out to fix the AC the first time and discovered that they didn't have a fan that fit, so they had to order the part. I had to wait a week, so I had no air conditioning. They got the part in, and they put the new part in. Dennis from A-US Air Condition let me know that when they were here, they had overfilled it. He said I was only supposed to have 75 psi. After they filled it, I had over 100 psi. Who paid for all that Freon? He said, “Oh, you didn't pay for it.” But nobody could mansplain it to me as to how I didn’t pay for it. He told me that that blew the valve on the new compressor that they got me. So, now, they have to get me a new compressor valve that doesn't scream. My neighbors are complaining because it's so loud. I'm afraid the HOA is gonna give me a ticket. This has been an ongoing problem for the last month. They still haven't called me on fixing this. It's been almost a week.

American Home Shield sent Right Tech for our AC, and they were great. I was very pleased. The guy was very knowledgeable and helpful. He was very good at everything that he did.

I've had two claims. One was electrical and the other was my air conditioning. They took care of both of them. The techs stayed there until they found the problem and fixed it. They were great. Having AHS relieves a lot of stress off of me trying to find someone to come out and take care of my issues.

Lane Service came out for the AC that was not cooling and their tech was very friendly and helpful.

I did a claim for my washer and the service people that came out were excellent. Everything was fine. The washer had to be replaced and I'm to get it sometime this month.

The ac unit was freezing up. I sent the claim in online. It was over the weekend, so it took a while for the contractor to get back to me. But they got to me after the holiday weekend was over. They put some freon in and replaced the valve that was leaking. However, it’s a toss-up right now if I’m gonna continue with American Home Shield. I’m paying 100 bucks. I didn’t pay for the valve replacement, but I had no idea what that value was. And I had to pay for some of the Freon.

The original garage door opener from the house when it was built 15 years ago wore out. One of the cars broke, and the traveler was bent and broken. The technician who came was very professional. He was a few minutes early and did a wonderful job. I know his family from around town, so we just shot the breeze while he worked.

I had a small issue with American Home Shield at one time. I had a claim done but the part wasn’t being made anymore. So, they quickly corrected the issue and was able to replace it. And they have had gotten stuff fixed also. Intertech Maintenance, the contractor for the dryer, was good. They almost had to rebuild it but eventually, they figured out that it had some more problems and they finally replaced it after several times of trying to fix it. I have all my appliances and electronics covered and AHS came through every time I had an issue, which was one of the things why I consistently stayed with them.

Recently, American Home Shield sent Lake Area for my dishwasher that wasn't working. It took about three days for somebody to come out and then they had to order a part.

The pilot wouldn't stay lit on our hot water heater. There's a flame detector built into the pilot system and it wasn't detecting flame. I called AHS and got the approval. They had a plumbing company scheduled and they came out and did the work. They cleaned all the parts and now, everything works and there's hot water. Another claim was there was a gas valve that needed to be replaced for the dryer. It was leaking gas and I had to shut the main gas valve off. It went similarly well. Having AHS is convenient and it saves money. I've had them as my home warranty company since I bought a house a decade ago. They probably were not happy to have me as a customer then because in that house, they ended up replacing my hot water heater, the garbage disposal, and all sorts of stuff. I only paid the call-out fee.

I had American Home Shield before and due to some bad experience, I canceled it. I'm gonna cancel it again because I had some issue with my dishwasher. A guy came in and he wasn't even in my place more than three minutes. He didn't turn on the dishwasher and he just said it was not a dishwasher issue but a plumbing issue. I had to be charged for the service that he came here for. He asked me to sign some documents but I told him, “I'm not going to sign it because you didn't do anything.”

The washing machine was having trouble with the spin cycle and it was bouncing around the laundry room. AHS responded quickly and the repair company came within two days. But when I get a notification that the repair person was coming, I get this long window and it's three or four hours. It's nice when they say, “Hey, they’ll be there in 45 minutes,” and you see that they're not that far away, or they’re coming. It can be a new feature that is an Uber map thing where I see where the techs are and how long before they get to my house.

I was surprised that they had gone up on the co-pay amount. But other than that, I filed a claim on the internet for an issue with the plumbing and navigating the website was fine. The tech came out and he rerouted the drain line under the sink.

I have no problem with AHS in their promise in assigning a contractor to me. But one technician is gonna have to come out for the third time. He's not fixing the problem. The claim was put in for a leak under the kitchen sink and the guest bathroom toilet occasionally sounds like it's running. When he came out to fix the sink the first time, he thought it was the hose from the faucet that was loose, and water was running down that pipe to under the sink. That didn't turn out to be it because the next time he came, it happened again. Water was puddled under the sink. He said that it needed to be caulked around where the granite and the sink meet. But he's done a very sloppy job of caulking it. I haven't put stuff back under the sink because I don't know whether it's finally fixed or not. The bathroom door stays closed most of the time but I've gone down the hallway, and I hear that “flushing” sound again. He had replaced a part he said.

The experience was wonderful. The guy who came out was sweet. He went above and beyond, and we loved him. He was so patient with us. I didn’t know I had the key and he needed the key. I was at my grandparents’ house, and it took me 10 minutes to get home. He could have just said he'd come back later, but he didn’t. He waited and did all of the locks.

I had an air conditioning issue and the techs that came corrected that even though at first, they said it was a little tricky. I recently had a stopped-up shower and then a dishwasher that had an issue. Techs fixed those a couple of weeks ago and I'm very happy about that. I couldn't deal with the stopped shower and then the dishwasher. So far, so good and I'm happy with the coverage. I learned late that you can change certain things so it gets multiple issues. That's good.

Our experience with AHS was great. The techs had to replace the hot water heater. We waited a couple of days but everything was fine.

So far, so good. American Home Shield has done what they say they were gonna do. Two years ago, it was spotty because it took longer for people to get out. But they have a service provider in the area now, so it makes it simple. Within a day or two, you're gonna see somebody. I’m well pleased with it. Recently, my refrigerator was having problems with the cooling. A repairman, Ricky, came out and checked it. He's knowledgeable in appliance systems, easy to talk to, and pleasant to be around. There were some internal issues he realized that’s gonna have to be replaced. American Home Shield sent me something saying that they were replacing it. They were gonna send me a check on that and I’m waiting on that now.

I had a service from a tech who came out and fixed my AC. My experience was quite positive.

We've been with AHS for almost four years and we've been happy with the services we got. I like that with AHS, I don't have to worry about how much it will cost or the parts. Everything is taken care of under the warranty. Also, if you've got multiple issues with appliances, you can put them together. There was a leak in the faucet recently and the plumber did a good job. Everything is fine now.

With my recent claim, my air conditioning wasn't working. The techs that came out were perfect, prompt and courteous.

We usually call American Home Shield for our claims and talk to somebody that doesn't speak English, and then they set up the claim. I did have a problem with them at first. Our bathtub was leaking a little bit. I think the faucet needed to be replaced. They sent somebody out and they said, “Oh, well, it was pre-existing.” So, they didn't do anything with it, but they charged me $100 just for the service call. The floor was a little bit warped, but when we crawled underneath there, the floor was fine. It was probably just the tiles getting wet from the tub.

The technicians that come out in a timely manner no matter what I need did a good job. Recently, the air conditioner was blowing hot air. I called American Home Shield on a Friday. The contractor didn't come until Wednesday. But the tech said he changed the core. I like the service that AHS provides. All of the coverage. Everything they cover in my house. And when I do it online, I like the rate that they charge me. No matter what's going on, the rate is good.

We had a refrigerator claim and the contractor never showed up. I wasn't too happy about that and we had to pay to get the item that was damaged fixed. Then we had the oven go down. I called American Home Shield and said, "Can I get my 75 bucks back from the previous guy who never showed up?" So they were able to get that credit and then they charged me the 75 bucks for the oven fix. I told American Home Shield that they should give me their best technical company that could come out and fix the oven since the last guy didn't show up. So they gave me this company called TBL and I was completely satisfied with them.

Our AC stopped working. So, we put in a claim to American Home Shield. Sub Zero came out and replaced a part. Then they found another part that needed to be replaced, but it was not something they carried on the truck. So, they had to order it. We had to wait for the part to come in for them to complete the service. After the part came in, they completed the service, and then it started working again. They were good. They explained and showed me the parts that they were replacing and taking. They worked with me on my schedule on when to come to the house and called when they were on their way.

There was an issue with our AC and it turned out to be the component with the furnace. It didn't get fixed because American Home Shield was saying that they don't cover it. All they said they could do was send another tech out to reevaluate. Now, we're waiting for another tech to come out and reevaluate it. But they were quick to get somebody to respond to me. The company didn't get out here quick, but they got somebody to contact me that day. I would still recommend AHS to a friend.

I had a contractor give me some news that was not favorable to myself and I didn't appreciate the business AHS was using. It wasn't a good experience and so I asked him to leave my home. I told AHS I wanted a second opinion and they were like, “Well, you're gonna have to pay for it.” I told them, “I'm not going to pay for it. It's gonna be a second opinion,” which they did. And everything is fine now. The second contractor was very friendly and took care of our situation. With AHS as my warranty, I have peace of mind.

There was a problem with the air conditioner. The water was backing up, then it was a plumbing issue and it went through our ceiling. When I called AHS to file a claim, a contractor came out on their behalf and fixed it. He was very nice. So far, we've had good experiences with AHS, except for things where one person tries to pass it on to another visit. But not for American Home Shield.

AHS is a great asset to have as a homeowner. Being from out of town, not knowing people that fix things, it's easier for me to just call American Home Shield to get something fixed if something breaks. The process was good with my most recent claim. I called and the person set up the appointment to come, then they came on the day that they said they were gonna come, and they fixed the problem.

American Home Shield sent out a technician two or three times to fix the same problem of our refrigerator. After the third time, they were just supposed to replace the whole unit. I called them five days after the cut off window. You’re supposed to call within 60 days. They said they were gonna have to reopen a whole new claim and have the techs fix the refrigerator. But it was the same problem. The compressor on the refrigerator went out three times. The same person installed a new one three times. American Home Shield just need to replace it. But they said they could not do that. After that one experience with the refrigerator, I'm still a little irritated with American Home Shield but technicality speaking, it was partially my fault and they were correct. But there should be a grace period there. They could have done a little better on their customer service side of things too.

Our AC went out two weeks ago and it took a week for American Home Shield to get somebody to come out to look at it because they said that it was a heatwave. That was very inconvenient. It was hot and I had people over. I had a lot of things going on. I needed to turn the oven on 'cause I'm a baker and I was going to make a cake for somebody, but I cancelled because it was too unbearable to turn the oven on in the house.

Something happened to the AC to make it freeze up but whatever was going on, it went on the outside. The gentleman checked my filter too and made sure it was clean. Then, he turned the heater on. He said that the heat had to be on to thaw up those pipes that were frozen. Everything was great with American Home Shield.

This is the first time that I had a claim that was covered, and the guy who came was excellent. He got my air conditioner going. It took five days, but maybe it's just the time of year. I've had American Home Shield for three years, and when I used it the first time for the garage opener, it wasn't covered. I paid the $100 and told them what the problem was, which was a spring on the garage door, then I waited four days for someone to get here. I don't know why they just didn't tell me it wasn't covered before I paid the $100.

We've had to use American Home Shield a few times, and it's been fine. On our last service however, the repairman took a week to get to us and we’re on 100-degree weather in Florida. I called American Home Shield and see if they could get somebody out faster. I had said something to someone that I had medical conditions and couldn't handle heat very well. They tried to expedite the ticket but nobody could pick it up faster than that Thursday. We ended up getting a few tower fans put through the house because we were desperate.

American Home Shield has always been great. I love it. My bathroom faucet was leaking out the top. Then, my garbage disposal and my two toilets, which I all had checked over a year ago, weren't flushing right. The contractor replaced the two toilets as well as the water heater which was dripping out of the faucet. We bought an older house and the water heater was 27 years old. Water heaters don't last but five to 10 years so, it was just a matter of time. Everything in the house was a fixer upper so a lot of this stuff is going to end up failing and one by one, it does. So, AHS has been great as far as having it knowing that it's just given time that these things are gonna fall apart.

I had an AC that seemed a little warm. I didn't know why. So, I had to call the contractor out. The technician that came educated me and had me look out for some things that the previous contractor didn't bother to look at. They just wanted to charge me all this money to fix it, stating that the issue was done under warranty. But the contractor American Home Shield sent out said, “That's not so. Everything is working.” His candor was superb. And that was the most important thing I got out of it.

The heat, all of a sudden, didn’t work. The tech said it was a cracked heat exchanger. So we had the furnace replaced. It’s been a little while. But it was a good experience. The contractors were really good. I was really happy with everything. It worked out well.

I did the claim online with American Home Shield and everything went smoothly through that whole process. The technician was wonderful. He was very descriptive and told me everything. He had great customer service. He communicated well with me, let me know, showed me how everything was and explained how to get it set up. It was 100% good.

American Home Shield worked with us pretty effectively and made it easy to move through the process of contacting the repair people. The AC on my top floor was not working. It would come on, but it would blow hot air. I submitted a claim then American Home Shield called and let me know who my contractor was going to be and then put me in touch with them. That went smoothly and relatively quickly. The repair people were friendly and moved pretty quickly as well. They were good and the AC has been working smoothly, but we had to do it three times before they could resolve it. The family room is upstairs and it prevented us for a few weeks from being able to go upstairs comfortably.

The well for my water went out and we let American Home Shield know at 6:30 in the morning. I got home at 4:30 that afternoon and the contractor was already there. I haven’t had any issues since they fixed it. It was an excellent experience with AHS.

The blower got burned out and it melted the intake for the heater. I called American Home Shield and it was very easy to submit the claim. The person picked up the phone and then asked me what the problem was. I explained it to them and they said they would send me a technician and notify me by email, which they did. The first guy that came out looked confused and said that the motor is blown. He said he had to order a motor. But he didn't look farther. When the second guy came, he look further. He said it was not just a burned out blower. He said, “Intake of the heat is melted too because the blower was working so hard.” He fixed it. He did a good job. It was a very good experience. I'm happy to have American Home Shield.

I called in for a problem with my microwave. American Home Shield sent the microwave and the guy was getting ready to install it but when he opened the box up, the microwave was broken. So he called it in and American Home Shield was reordering the microwave to send a new one. But they dropped the ball. They never ordered the microwave. So I waited a whole month.

I had somebody repair the dryer that didn't heat up. He was a pleasant guy, got right to work and got it done. I recommend AHS.

I like the peace of mind and convenience of having American Home Shield. I had a recent claim on my air conditioning unit. It was going in and out, and it wasn't cooling off the house. The tech had to change in a coil. It's working fine now. AHS was prompt and timely, and the technician they sent out was excellent.

I got American Home Shield back because of them fixing my icebox when it needs it or fixing my stove when it needs it. I like them. But when I had someone come out to fix my AC, he wasn't able to. I need the paperwork on what they cover. Because I had it, but it has been so long. I need to know what all they cover. So when contractors come out, but they say they don't cover it, we’ve got the paperwork. Other than that, they’re great. It's just I need to make sure that when they say, "Oh, that's not covered" and it is covered. Because they would say, "We could do it for this much because it's not covered." But if it's covered, I want them to fix it. The AC is running, but it's still hot. The reason why I have this insurance is to make sure that it will cover whatever. The only thing that's bothering me is, I know I owe them, but I'm on LOA so I'm having a hard time right now to pay anybody. I'm going through a lot. We can't afford to pay someone to come out.

The latest service call I had with American Home Shield was pretty bad. It was for a dishwasher that was not dispensing hot water or drying, and it took almost five weeks before they could get my dishwasher repaired. The appliance company Home Shield provided didn't show up. They didn't call. It was very unprofessional. It took a couple of weeks for them to show up, and it took another few weeks before they can order the part. They didn't show up when they were supposed to so I had to call Home Shield and have the appliance companies changed. So, that took about another week. I had a couple of claims before, and every time, they use the same appliance company. It had been the same issue. They should screen the contractors or company they work with a little better.

I had requested 3 items in my home to be serviced. 1. Faulty shower cartridge issue, 2. Dishwasher Leaking and 3. Washing machine and Dryer. The service request was made, and the appliance representative and plumber came to my home on April 29. To date, I have called weekly to get a status on the shower cartridge repair and the dishwasher, it's been 10 weeks since they were in my home, and I have been told weekly that a manager from the escalation department will contact me.

The air conditioning unit downstairs wasn't working. When the techs came out, the first diagnosis was that there wasn't enough Freon. American Home Shield only covered $10 per pound on Freon and it costs $100. It wasn't going to be covered, which was disappointing. But, what ended up happening was the tech started to put the Freon and then saw it wasn't a Freon issue. He said it was freezing up so fast. He went up and took a look at the blower unit and said that was where the problem was and ended up fixing the job the same day, and ordering the parts. I had asked him about what would this job normally have run and he said it wouldn't be any less than $1,800. So, for me, that one was a good example of where AHS came in handy to have.

The contractor was great. The tech was very professional, timely, and proficient in what he had to do.

Sears recently came out and the repairman was in and out fairly quickly. We had our stove repaired. It wasn't heating like it normally did and there was some type of switch that was melted that he had to replace. Previously, there was a super huge heatwave and it was dangerously hot. The air conditioning went out and I had to wait about four days to get some service versus 24 hours. I had to go buy a window unit and put it in one room until we could get someone out to service it. I would recommend AHS, but I would also give them the warning about the air conditioning unit. If you're looking for emergency service, 9 times out of 10, it probably wouldn't happen during peak season.

The first time, the air conditioning would come on, but there was absolutely no cooling. The tech found the capacitor was bad. But he did not do any other investigation of the unit. He didn't go into the crawlspace. I called because I noticed a couple of days ago that it was still running, but it was not cooling as well as it should be. I also noticed that the air coming through the vents wasn't coming up as forcefully as it normally does, so I decided to change the filter on it, even though I had changed it a few months ago. To do that, I had to go into the crawlspace.

The central AC unit was blowing hot air, so it was not getting cold. I called AHS and requested that I get Bissett Plumbing and AC. But the person I had spoken with told me that they could not get me that contractor because they did not exist. I told them that was not correct and that they've done all of my work through American Home Shield in the past. But the person was adamant that they did not provide any services. So, I asked to speak with her supervisor and she said the supervisor was not available. After going back and forth, she tried to call me back and tell me that the supervisor was now available and that she would connect me to the supervisor. But I ended the call with that person, then I called AHS back and I spoke with a different representative who got me connected to Bissett right away with no problem.

I’m very pleased with the services AHS has provided us. We’ve recommended them to my mother and my husband’s mother for their property and so our other friends. With our recent claim, Liberty Appliance came out. The oven is working properly now.

I had a problem a week ago and American Home Shield was very helpful. I got my problem taken care of the next day. Also, the tech was knowledgeable. He explained everything clearly. I asked him if he would recommend I do certain things. And I felt he was sincere and thorough. AHS is a very good service. It saves money being able to pay just the flat service fee, and to have the work done. It’s convenient too. I did not have to shop around and find a provider or a technician to do the job. So, it takes a lot of stress off of us.

I called American Home Shield before signing up for a home warranty and specifically asked them, "Would our air conditioner be covered?" Would they replace it if it breaks down? I was assured, yes. It's broken down twice already and we've only lived in the house for six weeks. Those times, the repairman was like, “You need a new one.” But, they never agreed to pay for it. So with that one item in particular, it feels like we were misled a little bit. But there have been other things that AHS has repaired, so that's been nice.

My entertainment center went out. Submitting a claim with AHS was very easy and the tech who came out was prompt.

The guy who came to look at the dishwasher didn't speak too much English. So, I couldn't understand what he was saying. Also, a part had to be ordered and he'll come back out next Wednesday.

All Points, the contractor, was really great. They did what they were supposed to do. But I had a bad experience with AHS. They told the contractor to send some diagnostic then they can deny people for the work. So, I'm really upset.

American Home Shield has been pretty good. I haven't had any problems with it since I've been a member for a few years. Every time I made a service call, everything is pretty sufficient. I've had to make a service call for my air, hot water heater and garbage disposal, and the contractors have come out in a timely manner. I'm pretty satisfied with them. The last thing I've made a service call on was for electrical. Wiley Electric came out and had the problem resolved pretty quickly. My circuit breaker had to be replaced, and they didn't have to come back.

We're still waiting for reschedule appointment for a vendor to come back out for our heating and cooling. The contractor American Home Shield sent out was Frog Pro. The technician supposedly fixed it then immediately left. But there was a different diagnosis and he never told us. When we called him, he said he would get in trouble ‘cause he had to talk American Home Shield first. We had to make a reschedule for free cleaning, which is cleaning out the cooling, and they said that was the problem. However, we missed two appointments with them. They never showed up. While we called American Home Shield, they said the true diagnosis was thunderstorm damage and wiring. We’re being fed lies. We’ve been in an 85-degree weather for almost a month now, and no one's been helping us yet. We’ve been getting the runaround for an entire month. The reps acted like they cared at first, but they don't seem like they did anything. It's poor service.

Submitting a claim was fine. But I had to put my card on file, and I didn't. I wish there was a little bit more explanation about that when you're signing up. Right as I hit submit, it was like, "Okay. We gotta check out to you." I was like, "Oh, wait. What happened?" But that all went through.

I got online the night that the capacitor went out on my air conditioner and put my claim in to American Home Shield. I woke up the next morning and they had somebody assigned. I called that technician and he was out here that afternoon. He got it replaced and got us up and running. He was very nice, polite and knowledgeable. He showed me a couple little things that I could do to keep my condenser running nice and smooth. It was a great experience. Any homeowner should have AHS. When I first moved to Texas over 22 years ago, I them with my first house. The warranty pays for itself. If I would have had to call the AC guy out to repair my air conditioner, the capacitor itself would have been $150 on top of a service call. With AHS, it cost me $75 for the service call and the part. So, it's worth it.

We've had some issues with American Home Shield like their slow response time and my paying some things that I didn't think I should have paid because I'm already paying so much a month just to have it. So, that's sort of bothered me a little bit but overall, just having that comfort that there's somebody there to pay for some very expensive stuff has been an advantage for me.

My toilet was leaking and the tech from F6 Plumbing had to change out the flap in the toilet. Also, he told me that I needed to buy some aerators for my faucets since they weren't leaking too bad and he didn't fill any water in the water tank and showed me how to drain it. He said to give it about another six months. But even though he didn't see as much water leaking on the faucet, he still could have changed them out versus me going to a Home Depot and buying them and putting them on.

There was something that happened to the air conditioning unit itself. So, we got it fixed. The tech came out and took care of the business that he was supposed to. I asked him a couple of questions about drainage, and he told me that I needed to put some drain cleaner in the pipes. He did a good job. I had some previous repairs. I had one last year on an air conditioning unit, and I also had one that had to do with a dryer. This year I had the garage door opener. I felt good about them. There were a couple of things that I wish American Home Shield would cover. They covered the electrical part of the door, but they didn't cover the broken spring, and I had to pay for that. I would have preferred that they covered it completely. Other than that, AHS has taken good care of me.

When we started American Home Shield, each callout was $50, not $100. Then, it went to $108 because they charge tax on the fee. Also, my monthly is $67 a month. As far as the cost for Home Shield, we are seriously thinking about changing. Also, you can't understand their reps. They don't speak very good English. But, the people who came out, 7-H services, they're perfect. They made sure that their feet were clean and they had their masks on. They were not afraid of our little dogs and they took very good care of the appliances. They fixed them all, except for the one that couldn't be repaired, the washer. The tech was very kind, courteous and respectful. I liked him a lot.

American Home Shield does a much better job of getting contractors here. They also do an excellent job of getting things fixed. Not having to deal so much with the contractors is really a major plus. The young guy that came here to fix the plumbing issue was really good. He was really straightforward and very efficient. It would be nice if I could say online, “Please, send him.” My claim for the heating system went real well too. The guy came out, looked at it, spent a few minutes and fixed it, and then left.

We've had American Home Shield policies at two different houses. We had a claim where Climate Kings came out and it was the most trouble that I've had from the most recent issue. Initially, we called saying that the air conditioner was not working. This was back at the end of June. Climate Kings just tried to band-aid fix it the first time. They topped it off with Freon, called it a day, and left. That night, it quit working again, so I called them back. They came out the next day after that. They said, “Oh, the entire air conditioning unit needs to be replaced. But it’s July Fourth weekend." I was like, ‘Hey, I get that. That's understandable.” It was bad luck on our side, but at least it's going to be replaced. I contacted them on July 5th, and they said, “Yeah, we're waiting on American Home Shield to approve it. We've submitted everything. We're good to go on that.”

The kids’ bathroom is over the garage. When the toilet leaked, it like leaked through the floors to the garage. Since a contractor came out, I haven't seen any leaks. Everything's good. Whenever something happens, I like that I'm only gonna pay $100 to American Home Shield and techs come out. And if something has to be replaced, I don't have to pay too much money. Every contractor that American Home Shield sent out was excellent. They were professional and they did the job.

We've had AHS for years and they've done well by us. My large icemaker was broken and they dispatched Tri-State. Tri-State had to order a part and once the part came in, they came back and fixed the icemaker.

I re-upped with American Home Shield because I was happy with my first year with them. There's quick customer service and they are able to get people out after I put a service request in. Timeliness is the biggest thing. I used them for a faucet pipe that was leaking. We're still in the process of finalizing the problem. There was a claim that was put in and we just got a response saying that my warranty covers part of it. I have to call them back to determine exactly what. I'm assuming I have to pay something out of pocket. On the whole, I'm happy with everything that has happened in my year and a half with American Home Shield.

I had a couple of electrical outlets that were out, my microwave was out and I had one light that was out. I called the American Home Shield, and it wasn't too hard to get through. The tech did great service. He was very professional. Overall, AHS has been good but also, I had other issues that they didn't cover, which I felt they should have. I had a clog somewhere in my home, and the contractor said that I needed a cleanout to fix the problem, which was a modification. So American Home Shield didn’t want to cover it. They had a second contractor come out. He barely looked at it and he went along with what American Home Shield said was the problem. I got a third contractor come to my house who was able to fix the clog without doing a cleanout.

The water in the pool wasn't circulating properly. It wasn't getting filtered. The AHS reps were friendly. It was easy when I submitted a claim for it. They got me the answers I needed. The tech texted me the same day I filed a claim and asked for pictures of the part. I called on a Wednesday and he came out on a Saturday.

Usually, the reps are very helpful. I had a leaky pipe underneath the sink and the tech came the next day. He was really good and he spotted the problem right off. I was satisfied with him. It's been really good with AHS. The only thing I didn't like is how they went up on the monthly fee. It’s a lot of money. I was very dissatisfied with that. The service charge also went up a few dollars. If I didn't want that peace of mind because something is always breaking, I would have canceled due to that.

We had a huge issue with AHS last year. We had A1 Plumbing come and they were horrible. There was an issue with the overflowed toilet and they tried to fix it. They kept adding on to the job and that ended up costing us $1,500. At that point, there was no backing out because they had removed the toilet. I filed five complaints with American Home Shield's managers and nobody would call me back. Nobody ever responded. But other than that, it's pretty easy to work with them. Recently, the air wasn't working. The tech took a look at it and he fixed the problem.

I like the service. It's excellent. I also like the reimbursement. The tech was a very nice guy.

I love American Home Shield for the peace of mind. Our washing machine went out and we used them. They have been good to us and the warranty is totally worth it. We appreciate the company and I told my wife that as long as we own a house, we'll always have the home warranty. Their techs are outstanding and very prompt. They explain exactly what they're doing.

I did the claim online, and I called in. They got on it ASAP to get someone out, but once we talked to the company that came out, they couldn't come for another week. That was hell because it was 90 degrees inside the house. So, we asked AHS if they could pay for the hotel, but the rep said they don't do that. That's my only complaint with the home warranty program right now. In this Texas heat, we could have died in that house. So, we're looking for another home warranty company just for that reason. But once the company that American Home Shield sent out came, they were great. And they came back that same night.

There was a leak from the faucet in our bathtub. We went through the phone system to submit the claim and American Home Shield had somebody come out. The first company that came out said they were waiting on a part. But we weren't getting any kind of follow-up or response. We kept calling and nobody could get ahold of them. Finally, after going round and round with Home Shield, we got them to cancel the first company that came out and send out another company. The tech got it fixed that day.

My garage door wouldn’t open. The tech said I needed a battery in my garage door. He changed it. American Home Shield is a good home warranty insurance.

The service lately, with the washing machine, was aggravating, but it's been taken care of. My mom has a washing machine without an agitator. I asked her and she said she'd never get one another one without it. I told the American Home Shield person, "I want it with the agitator." To a degree, I was run around and told I was gonna have to do a restocking fee. I asked for someone to send me an email with their name and information. “Well, I can’t do that,” then the rep, Han, was able to send me an email with some information. She was totally awesome. I was able to get what I needed to be taken care of, and a washing machine with an agitator will finally be delivered this Thursday. So I’m with happy with it.

When my AC was running hot, I put the claim in with American Home Shield. They responded very quickly and scheduled York Mechanical to come out. Unfortunately, it was over a holiday weekend and they weren't going to be able to make it out till the Tuesday after the 4th. I have a little kid in the house and I asked if they could expedite my scheduling. They did, so a mechanic came out the very next day on a Saturday and had it up and running within the hour he was here. American Home Shield's contractors get to the job and make sure it gets done correctly. At the same time, they're respectful and kind.

I like the service with AHS. I called them recently for a dishwasher that wasn't working. The tech was nice. Luckily, he had the parts. The first time he came out and he ordered the part, it took about a week. The second time when he came back out, that one part didn't work so he called it in. Then they found out he had a part on his truck so that worked out. He came back out within a couple of hours, which was good for us because we didn't have to take a day off again. With AHS, there is peace of mind where we don't have to look for somebody. The only problem we have is it takes about a week to have somebody come out. If you do a local, it could be only two or three days. Other than that, I'm satisfied.

Our LG clothes washer stopped working and it wouldn't turn on. We have stacked appliances, which means that the dryer is over the washer. We called American Home Shield and it took a long time from our initial call to get someone out here. They sent a company who came out and looked at the dryer then said, "These are stacked and we have to unstack them." I said that in the very first conversation. In total, there were three companies that said they would fix the issue but they never did.

I had a problem with my plumbing and submitting the claim to American Home Shield was good. A lot of times, it took a little longer. The plumbing company that did the work didn't get back to me right away. But after they got there, they were fine. The tech said the problem was because of a vent. I've been with American Home Shield for a long time. I just sold my house and I paid for a year for the people that bought it. If I buy a house, I’ll get American Home Shield again. I recommended the home warranty and two of my friends got it.

Our air conditioning units weren't working and the contractor identified that the issue was not anything to do with our air conditioner unit and that they needed us to get an electrician out. So then, we called an electrician, and the electrician came out and was able to fix the issue. Everything was great.

I used AHS once and it was a good experience. It was a claim for my garbage disposal. I accidentally put a cup in and it got jammed. They came out and unclogged it. They were able to repair it.

American Home Shield has been pretty good for me. They reacted every time with no problem. The thing is that some things aren't their fault. Right now, our water heater claim is not done yet. The only thing I found was they confused me with this because when I read the email they sent, it basically said that I was disapproved then it said, “Hit this accept button.” I was only worried that when I hit the button, they would say something different.

American Home Shield’s website is horrible as well as their service. I have issues with filing claims of things that don't work here. They take my $75 and send somebody out here and then tell me that they don't cover that. They should be telling me that but if I have to call them and try to find something, I'm talking with India or I don't know what country. Going through the website is very general. This house has electric window shutters on it in our master bedroom and they worked for the first day after we bought the house and then, they haven't worked since. We've been here over two months. I'm sitting in my dark master bedroom because none of the electric windows work. But there's nobody that can do anything for that.

The people they sent out were really crappy. With my dryer, I called three times and they kept sending the same person. They ordered the part but I don't think the man put the new part in it because it's still not acting right. I'm constantly paying $75 for somebody to come out and fix my dryer and he probably took the new part back and sold it twice. I’m angry about that. I kept telling AHS that these people do nothing. I've had my dryer a long time and they're gonna tell me how to run my dryer.

Extreme Heating and Air came for my air conditioner that's broken. They've been perfect thus far. I talked to American Home Shield this morning and they just got the paperwork from Extreme today. They said they'll be ordering the compressor. I've had American Home Shield with my last several homes. I've recommended them to several other people that are homeowners. They're one of the top home warranty companies in the United States. This is the first time I'm having to use them to do to a repair and I'm praying that I get my air conditioning repaired soon and it all goes smoothly.

Overall, we like American Home Shield. We've been with them for years, and with the time that they have sent people out, it's worked out great. However, we've had some bad experiences with a few of the companies they've sent. This happened years ago where the company said that they were going to be out here a different time. They made the appointment for us without even talking to us. We got it under text that they'd be here. We were here for the appointment, but they never came. We had to do an investigation with them and it was a big mishap. It delayed our progress in getting fixed.

My air conditioning went out. I did a claim online and then I got the contractor's name and phone number. The tech did a great job. It was a good experience. I’m very satisfied. I like that American Home Shield lets me build a plan. I could put what I needed on there and take off things I didn't need.

I have a leak that I think is caused by stoppage in my drainage system under my toilet, and I'm trying to get somebody out here to fix it. I’ve had two people out on three different occasions. And right now, we've decided that it looks like there might be a blockage in the drain pipe causing it to back up and overflow through a crack. It’s the only thing we can think of, and that's what needs to be investigated next. The past claims were a lot quicker than this one. All the plumbers are overbooked. But American Home Shield seems to grasp what I'm saying right off the bat without me having to explain in too many different ways. I understand them when they're explaining to me what's going on on their end. You keep good service.

I have 14 policies with American Home Shield, and I have had some very mixed results. It's high, medium, and low with regards to my experience with Home Shield, depending upon which case and which issue. We're waiting on them right now to respond to a two-week old issue regarding a kitchen sink stoppage. In that case, they're not very good. When we had an issue with electrical and the lights were blinking, Circle S came and it was a good experience. The middle part is we have an issue with the garage door that the paperwork is not caught up with, so that's a lukewarm response too.

The dryer started making noise the night before and the next day, I put in another load in and it was sensing. Then I noticed after a few minutes it hadn't started. So I looked at it and it was just dumping water, then it was draining water. Then it would go through the cycle again. I unplugged it and I Googled it because then, it was clicking. I then plugged it back in and after it kept clicking, it caught on to the cycle. But when I put another load in after that, it did it again. And the washer, which was an AT, would sense then it would cut off, stop pulling water and stop, then it would stop pulling water again and stop. Sometimes, it would spin halfway and then, it would start draining out water. The tech said it was the lid latch. It was messing with the sensing of the machine.

The plumber was here on a Monday two weeks ago but he couldn't do anything because they had to send a company to remove some drywall so he could get to the thing. Then, he was here Thursday that week and he determined what the problem was and he needed to buy some part, which he said he could do the next morning. I was hoping that he could come on Friday and fix it but that was not the case because when I called, they scheduled him for tomorrow, which is a week later. So, I was not exactly happy because I thought that when one day you discover the problem, then the guy would come the next day and fix it. That didn't happen. He's supposed to show up tomorrow and I seriously hope that he will. But this has nothing to do with American Home Shield. The experience with them was great and I was absolutely happy with them. Maybe I should have called them though and they would have called that company and push it a little bit faster.

Stay away from American Home Shield. They look for made up reasons to deny claims, it's impossible to talk to anyone besides the call center workers which know nothing!! I asked to speak to a supervisor last week, no one ever called me. Just stay away.

When I first moved in, the previous homeowner left me a fridge that didn't work. The tech supposedly repaired it. Shortly after, I noticed it wasn’t freezing at all. So, the tech came a second time and came to the conclusion that he could not repair it. He recommended that we get a new one and it was all approved. I called a number, and they’re the ones who told me I could buy a new fridge. Everything was taken care of properly. AHS was very professional and the claim experience goes well with my schedule. We had good communication.

My air conditioning unit wasn't blowing as cold as it should so a technician came by, gave it a little tune-up, and now it's working great. He was on time and did everything that he needed to do. This is my first claim with AHS and they made it simple. They were able to locate a repairman and get them out here very quickly. It was all covered under my annual fee, so that was very convenient.

One of my air conditioners went out so it was extremely hot on the second floor. I called American Home Shield and I was assigned a company then it was cancelled. On the whole, three different companies were assigned to do the service. It took two weeks for the whole unit to be fixed.

When my husband went to do the second claim, American Home Shield's website wouldn't let us do it, so he had to get ahold of somebody to do it. The first time, our AC quit working. The tech came out and replaced the fan for us. He was nice and awesome. He came in, told us that he would go out and look at it. He came in and told me that there were a couple of different things that he thought, and he would keep working on it. Went back outside. And when he came in, it was all fixed. So, he just fixed it out there. He walked me through the whole thing the whole time. We had done that first claim. So far, it has been awesome. We've had people out quick, and our problems have all been taken care of.

Last year, our central air wasn't working, but the tech filled it because he said the problem was probably a leak. It worked throughout the whole year, then this year, the same thing happened. The tech filled it again and it worked for a week, but then it didn't work again. So, we put another call in and a different company came because the last one was booked up. The tech said that we were going to need a whole new system. He said he was going to write it up and send it to American Home Shield. Then we heard nothing. We also used American Home Shield's service for a refrigerator and our experience with that was good. But with our recent claim for the AC, it was really bad. We had to buy an $800 standing air conditioner unit just to get us through, because it's been a month and a half.

When I started with American Home Shield, I thought it was paid monthly. I didn’t realize that every time I called, there was a charge. Apart from that, it’s a good service. Recently, the AC unit wasn’t getting cool enough for my wife and the technician who came was very nice. He came with a young guy and they did the job.

I've been very pleased with American Home Shield. My most recent claim was on our air conditioner. The claims process was fairly simple. I followed all the steps that I was supposed to follow. I haven't had any problems at all with American Home Shield. The technicians are top of the line. They're nice, courteous and professional. They're very thoughtful and kept me informed of all the steps that they were going to do. It was wonderful.

I liked the contractor's timeliness in resolving the issue with the AC very quickly and they were very professional.

Within a short period of time, I had the same issue with the garage door. So, it wasn't really resolved previously. I had paid the deductible and I said that I didn't want to pay it again. So, AHS refunded me that which I was very pleased with. When the contractor came out this time, the gentleman was more patient and was able to help me. He explained stuff and recommended some parts that came with the garage door opener that AHS wouldn't cover that would help prevent future problems. But AHS said that only the motor is covered. I had an issue with that because when I had that garage door opener installed, these parts came with it in order for it to work. So they're telling me that attachments that came with the garage door opener aren't covered, but the motor is. I'm not very happy with that all.

We've had American Home Shield on a previous house and everything was good on that. Then we've used them a couple of times on this other home. The start capacitor for the compressor went out and the techs came out quickly and took a look. The first time they came through, they tightened up a few things. It was cooling fine but it was making a lot of noise, and it seemed to work. But the next day, it was still happening and it was a little bit worse. So, they came back out and were there for about 20 minutes. After that, we haven't had any more issues. AHS is worth the money. You may never use it, hopefully. But if you do, they've always had a quick response. And the teams that they've had on onboard with them to come physically do the work have always been professional and quick and solve the problem.

I've been with American Home Shield for almost three and a half years and my experience has been a little bit of a mixed bag. They definitely come through on some orders, but on others, not as much. But for the most part, I've decided to stick with them. My last claim with Magic Mike for the air conditioner was great. Days after the air conditioner was repaired, our dishwasher stopped cleaning. The board in front stopped working. So I had to call American Home Shield again, and a tech came out. Because of the age of the dishwasher, they were gonna be sending an entire replacement unit. So that's where American Home Shield really shines.

I like American Home Shield’s service. They've repaired both of the appliances that have broken on me for the past four years that I've had them. They had to replace the whole refrigerator and they fixed the microwave. As far as putting in a claim, the process is a little long and a lot of the people that we contact are hard to understand sometimes. There's a communication barrier sometimes. Also, I don't pay a lot monthly but the copay is what kills me. Other than that, I’d recommend AHS. I have recommended it.

I like American Home Shield very much. The dishwasher was not working. I had a faucet outside leaking. So, AHS replaced that. The contractor they sent for the garage door was excellent. There was one incident when I had to wait a few days for somebody to come out. That was when my refrigerator line broke. But they fixed that piece related to the refrigerator. AHS is good and I would highly recommend them.

AHS has expedient service and the contractors lately have been great. I was having plumbing issues and they came. The next week, I was having the same issue. The tech then said it was fixed and I haven't had any issues since he left.

I recommend AHS to my neighbors. When my microwave door needed to be replaced, the repairman who came was very polite. He had to order the parts then he came back and replaced it real fast.

AHS normally provides fast and reliable service. My air conditioner quit working overnight. I had them look and make sure nothing had happened to it. The tech was very professional and he explained things to me. I also had repairs on my washer and dryer and that went well.

We have a bad refrigerator. It's an LG refrigerator that was sold in 2015 and it is an absolute piece of junk. In the six years since 2015 when we got it, service people have replaced the computer, the water valve, the icemaker, and the fan. The contractors that we have had to take care of the icemaker, the computer, the fan, and the water valve have all been wonderful and they've really done a good job. They took care of things very quickly and knew exactly what to do. The issue we have now is the compressor of the refrigerator has gone out. We've been waiting for that part and American Home Shield is having difficulty getting a compressor for a company that has an LG certified technician to install it. No one else is able to install the compressor.

The price of American Home Shield is perfect for the services that they offer. The turnaround is very quick. The claim process is easy too. If you have any questions, you can call and the hold times aren't long. It's also very convenient to just go online. If you have any questions, a lot of it you can answer yourself because your contract is available for you to see online at any time, which is great.

The heating element of our dryer went out. I logged into the American Home Shield website and filled something out. It's a click thing type of deal. I was assigned to a technician that day and I talked with them. This was a Friday so they weren't able to come out until Monday. They came out one day earlier and got the dryer taken care of in less than an hour. It's now working well. That was very easy. With American Home Shield, I have ease and peace of mind whenever something expensive goes down.

I had two claims. One was for the AC upstairs, another for the one downstairs. Something was shorting in the attic. That was why the AC wasn't working. But American Home Shield didn't cover the one upstairs so I had to get a new AC myself. D&D Electrical was the second time for the electrical. That one worked out. They took care of it.

The gentleman who came out for my AC was very professional and resolved my problem very quickly. He explained that the thermostat wasn't right so he put in a new one. I'm satisfied with American Home Shield’s service so far.

My air conditioner was not working properly. It was not getting cold in my house. I called American Home Shield and got a service request. They sent a text message and an email about who was going to be servicing our request. The people who came were professional. One of the gentlemen said he thought he fixed it. The next day, it was not working but he made a point to say that he was coming back and he showed up and assisted in trying to fix the situation. It didn't fix. The company AHS sent out said that they weren't going to replace the unit. They were only going to give us a certain amount of money for the repairs.

I'm happy with the service of AHS. I live in a mobile home and I had to shut my water off for three days. I was lucky they got me a motel room. Nice air conditioning. Had a restaurant right there. Three days later, they came, looked at it and fixed it. I was quite satisfied with them.

When my AC was blowing hot air, I went on American Home Shield’s app and submitted a service request. The tech came and said it was a simple fix, something he put on the unit. He was in and out in 30 minutes. I have an upstairs and a downstairs unit and it took a long time to cool the house off, but it’s finally cooled off that night. Having a home warranty is great. When my AC went out in my house, I felt secure in knowing I can just call them and they can send someone and get it fixed. I don’t have to worry about all those added expenses. I like American Home Shield. The service is pretty good.

You pay American Home Shield $75 and they gotta fix whatever it is. It may not be top-of-the-line but at least, the item is fixed. So, that's the best thing with a major item. Precision Engineering took a couple of times to get the motor on the HVAC squared. Once the tech rebuilt it, he put it back in but the frame that was holding it came loose. They had to come back out and repair that. The tech was great. A couple of years ago, I asked AHS to do some electrical outlet work and in my most recent claim, I'm waiting for the technician that they contracted to repair the air conditioning unit, which is not working. They're coming today.

GGI came out and looked at my AC last season. They did some yearly maintenance to it. They mentioned American Home Shield so my guy called them up. When I filed a claim to have them come down and look at the unit that was blowing very weakly, I requested GGI. American Home Shield said, "GGI does not service your county." I wanted GGI because they recommended American Home Shield to me. I called American Home Shield and they eventually got GGI assigned to my case. It took two weeks to get that to happen so it was a little inconvenient. It should be accessible to get my HVAC guy that I had experience with previously that I wanted. But the contractors are amazing. I love them. They're kind and courteous, and they come on time.

American Home Shield assigned me one company at first and that company was terrible. They didn't even come out because I didn't even want to work with them. But I got somebody else and everything was fine. Gemini Heating & Cooling was quick, efficient and fixed the AC. Everything went well and it was a positive experience with AHS.

I had problems with the first contractor that came out for the AC, which was E&S Heating & Air. The gentleman had to have been upset about something before he even came to my house. When he came in, I opened the door and said hello, and the first thing he said to me was that the air filter was the problem. I said that it had been changed. It’s just that at the time, the vent was a little dirty but I change my air filters every month. So, I know that was not the problem. I took him to the back to show where the AC was. He started taking it apart. I told him that my husband used to work on air conditioning but he no longer does that job. He does other work now and he said it probably needs some Freon. The man then told me to let my husband fix it or get somebody else. I said that I was not going to do that. I paid American Home Shield to send somebody out to fix it and he was supposed to fix it.

Everybody was great. The rep was nice. I love American Home Shield.

In the middle of winter, I had a pipe that backed up. It was on a Sunday. When I called American Home Shield, they weren't able to help me because their computers were down. So, I wound up having to locate my own plumber to get him to come out, because I had no toilets and had to pay for him to come out and do it. Turned out I had roots in a pipe and I had to get the pipe replaced. I didn't use AHS for that.

I bought American Home Shield and I just kept it. It's been about 20 something years now. I used the warranty when my air conditioner wasn't blowing out air. Someone called and the next day, a tech came out. Whatever he did, he got the unit working in no time.

American Home Shield is very professional and friendly. They answer my questions and set things up. The service people have been very professional except for one, and that was with the stove. My house is relatively new and I asked him if he could remove his shoes. He said, “No.” I asked him, “Do you have booties?” He didn't have any booties. So, I was not too thrilled with that. Although he fixed the issue, I was still not satisfied with his demeanor. He was talking about he had bad feet but that's not my problem. They should send somebody else if they can’t do the job the way they’re supposed to. But other than that, as far as taking care of the issues, I'm pretty much have been satisfied with the repairs.

I have American Home Shield and every year, they give you a free check on your AC unit. I called but the guy said he couldn’t make it. He had a family emergency and would be there the next day. The next day, he never showed up. I called them back and they rescheduled. They said they hired a guy but he never showed up and quit. The next Saturday, the guy showed up. He was a good guy and everything went well after they got here. The guy that originally came out was from another company and said it was low on freon and this and that, and that I had an obstruction. This guy came out, put a little bit of freon and said, “You didn’t really need anything done on this. There is nothing wrong with your system.” He said a lot of these guys that come out don't know how to read the gauges.

My unit would not respond to the thermostat, so I called in and told American Home Shield what happened. They referred me to a company, and the company called then they came to do the service on Monday. I'm satisfied with the service because they came, explained what was wrong and why, and fixed it. The guy from American Home Shield spoke Spanish because my language is Spanish, and he was very gentle and professional.

I had garbage disposal issue. It was cracked on the side and leaking water. It was easy to file the claim with AHS. I got an email message shortly thereafter that said, “You'd be contacted by Budget Rooter.” They came out the next day and replaced it. Everything is fine and dandy.

The garage door opener was not working properly. I logged into my account on American Home Shield's portal and hit to start a service request to get it online. The contractor needed to diagnose the issue. It turned out the whole control board was messed up, so they had to get a new part. They came back a couple of days later, replaced it and fixed it. AHS was straightforward. They solved the problem. It worked out well.

I appreciate AHS. They're always very good. When you call them, they're fast and accurate. I had a problem with the sewage pump downstairs. It was making loud banging noises. I called them and I asked if I could use the only plumber in that small area. And that's the plumber that they always used. He retired. When I had a hot water heater problem a few years ago, they sent out another one from a different area. I said, “Could I have that one back? Because this guy retired and I don't want to wait with a pump.” They were very fine and they said they would check into it. That one came and fixed it and it was good. I made a claim on the washing machine and I just got the parts now. The rep said that they were coming back on the 18th.

American Home Shield has been amazing so far, and I love having them. The cost seems to be pretty decent. I’m also not really familiar with a lot of those things that they cover, so it's a lot easier for me to deal with them, then they contact someone that's more experienced in doing that. They would usually send the service request to a vendor then the vendor would contact me, schedule a time and come right on out. I would pay my deductible, and they would handle anything from that point. When I had to get my pool pump fixed, the process was easy. I went under where I was covered with the plan that I picked and filed a claim. The guy came out, and he was able to do a repair on my pool pump.

When I file a claim online, American Home Shield lets me know in an email who will be servicing me and that I can expect a call from them. But there were a couple of times I ran into a problem where I was looking for something in particular and couldn't find it. So I just called them. When I had a claim for the microwave and the ice maker on my refrigerator, Wright Appliance called me and they wanted to schedule a time to come out at a time that was agreeable with me. Once we agreed on a time, they called me to confirm the day before to let me know that they would be coming out. The quality has been fine with every contractor that I've dealt with, They've been very upfront and punctual. They seem to know what they're doing and working on. When people are talking about repairs, I recommend American Home Shield.

We used American Home Shield one time to rekey the doors. So, that was awesome. The tech was good and really nice. This year is our second year with the company and we've had to use it twice. We're waiting on a guy to get here for our AC. When he first came here, it was working okay but a few days prior to it, it wasn't. It was getting really hot. He came in and checked everything. He said everything looks fine and just to let them know if anything happens again and to call him back because we have 30 days. About four days later, sure enough, something happened. So, since Friday, it gets up to 83 in the house and I have two grandbabies in the house. They couldn't get to us until today. So, I called on Saturday and told them it's still happening again, but the earliest they could come was today between 9:00 and 5:00. It's 5:00 now and we have not seen anybody.

My AC quit working. I did a claim with American Home Shield online and that was fairly quick. We got feedback right away and Advanced Plumbing came out the next morning. We had the tech before and he was good. He was very professional and quick. He had to clean out the unit. We found that a fuse had gone bad too. So far, the unit has been good after the service.

The contractor, The Lindsay Company, came out and fixed the sink. The faucet that we have is the kind that you can tap on and tap off. There was something wrong with it and the guy fixed it. All he did was remove the batteries that make it work. It’s still not completely good though. The actual headpiece in the sink faucet pulls out and it’s supposed to retract, and it doesn’t retract up in there now. Whatever they did took tension off of it to where the sink head hangs low. There’s another plumbing claim I am contesting where there was a pipe leak. A company came out and said that American Home Shield didn’t cover it so I had to pay out of pocket.

Submitting my claim to American Home Shield online took less than a minute. They were good, quick, and efficient, and they handled everything quickly. The repair guys were courteous and professional. I got good service from both the contractor and American Home Shield.

I did the claim for my microwave online and everything was great. The guy that came out was great. He got it working and it's fine.

We have been without air for 18 days. AHS stated they were ordering parts (new unit). It arrived to the contractor damaged. I found this out through the contactor. AHS did not contact me at all, trying to see where the new parts are at, no feedback from customer service, Oh and I have to pay for more parts out of pocket 536.00. Going on day 19 three digit heat. Watch AHS when it come to major items. Why do you not just let the contractor install one of his units? Something needs to change. This is lame as hell.

I recently did a claim to American Home Shield for an electrical issue. The socket itself was burnt out, so the individual had to replace it. One of the wires was frayed. So, he cut the wire and then pulled a little bit more out so that he could have a more secure connection to it. He was good. He was respectful, and asked what we felt comfortable and if he needed to wear those little booties or wore his mask. We gave him appropriate guidance and he went straight to work. Before he left, he asked us to test everything out, verify that it worked and that the problem was resolved.

The air stopped blowing in our AC. The techs came out right away to look at it, but it took a while for the parts to come in. But as soon as the parts came in, they called to schedule an appointment to repair it. The tech came and fixed it that day. It's working now. AHS is good. They're consistent and they let me know right away. They called me the day that the claim was in and sent somebody out the next day.

So far, the service has been pretty good and it's beneficial not having to figure out who to hire to do work. The worst thing about it is sometimes AHS will create a call and create a second one and charge me twice. I have to call to get the credit if I need a second guy or they send a wrong person out and I end up having to correct it. Also, when I call in, sometimes I'm dealing with people overseas and they switch you to somebody in billing. So, it's sometimes a little complicated. But it's fine and the people overseas are pretty good.

Mays previously replaced our water heater and we had no problem. But this last time, at almost three weeks, they still didn't come up with a part to fix the plumbing. So, my husband called American Home Shield and they sent this other company All Pro. We called them. They came out within three days. They were two, friendly gentlemen. They did their job and said, “Have a nice day,” and left. When something goes wrong in the house, I like that I can get it fixed for a cheaper price.

Something was wrong with the ice machine and the water on my refrigerator. The tech had to get a new part. I never had any problems with American Home Shield and everything has been fixed every time I’ve had an issue.

The air conditioner was not working right and I put in a claim online with American Home Shield. I got a call from the service provider and a few days later, they came out and took care of it. We had another repair for a refrigerator and it was taken care of too. AHS makes it very easy to get repairs done. It's perfect in our case because this is my daughter's house. She's in Florida and I'm in Michigan and I can't go and just run and do the repairs, even if I can. So, AHS solves a lot of problems.

We are liking American Home Shield. We haven't had a problem with anything except for recently and it's not them, it was the provider that they sent out. We've had three or four different things that we've had to call on, and three out of four have been excellent. I appreciate their communication. Once a provider is assigned, I get an email. Once the provider is on the way to the property, I get an email and a text.

We’re trying to get ahold of American Home Shield to try to get them to rectify the two-credit-card part. But it's been easy to submit claims to American Home Shield. We call up and schedule an appointment. The contractors have been great. They order the part. Then the part comes in and they deliver it.