American Home Shield Reviews

For my recent AHS claim, GE Appliances came out to fix my stovetop. The burner was out. That claim was very well handled. The techs were efficient and they fixed it on the same day they came out, and that was perfect. The time before when they had to come out to fix my microwave oven, that was a bit of a back-and-forth. The people who put it up did not put it up right. It was shaking on the wall. They had to come back and bring some other different people and bring a different microwave, which worked better, and the second lot of people were able to anchor it in a better way. It's not as efficient as the one that broke, but it's okay. I also asked them recently about my computer, which I'm paying for all the time, but nobody got back to me with anything. They asked me to send them a picture of the model number on the back of my computer and I did that. But I have not heard another word from anyone. I'm just tired of that.

When we moved in the house, the downstairs air conditioner stopped working. We submitted a claim to American Home Shield, and they sent out a company called Stockdale Services. After a couple of visits, Stockdale Services ended up replacing the coil in the air conditioner upstairs. Everything was working fine then it got cold here after a couple of months. In November, we were running the heat, and the heat downstairs stopped working. I submitted another service request to American Home Shield, and they sent out a different company this time, A-US.

When the motor on our dryer didn't want to heat up no more, the technician fixed it, and everything is good now. Having a home warranty, I like that all our stuff is insured.

AHS provides great service. They're very timely. If they can't fix it, they replace it. The plumbers who came out for my recent claim were great, professional, quick and clean. They had to replace the disposal ‘cause it was leaking from the seals on the very bottom. They had one on their truck and they were able to replace it.

AHS has done what they're being paid to do. I had an oven that went bad. There was something wrong electronically and they replaced a bunch of parts. The tech was very good and capable and the oven is now working again.

I like that AHS is available, that it's a service that I can actually use. But the only thing I don't like is, I live in an area in which it's hard to find contractors to come out, and they have to travel from Sacramento to come out here, and not many do. So, I'm limited to one or two. But when they come out, they're fine. It's just sometimes I've had experiences where it took a long time. Also, my bill is 44.99 a month. I feel like that could come down a bit because I don't use it that much. And I already have to pay 100 just to have somebody come out.

My freezer wasn't freezing correctly. The line was clogged. And at the bottom of my refrigerator, there was a piece that was broken off. The contractor replaced that. And they supposedly fixed the freezer. But the line, even when I do the water, is still very slow to come out. Other than that, the contractor was friendly.

DKH Plumbing came out for a leaking showerhead and the guy did a great job. He told me what he did in great detail. American Home Shield is good and I like it. It works fine.

I recently had the stove fixed. One downside is sometimes, the first people that come out seem a little bit of a cut-rate service. Seems like AHS is trying to go with the cheapest. When I originally submitted the claim, S & S was the first one in the pipe, but they had two weeks out before they could even come to the house. I was without a stove and oven, so I called back and said I need somebody faster. AHS called somebody else. They came out and were outstanding. They got the parts that I called for right away. Within the next day, they came back and fixed it. They also identified another issue and put that claim on it as well, and got those parts. I almost have a brand new face on the range.

Every time, somebody has been able to come out and get our claims resolved. The latest one that Sears did was the regular oven. Before that, we had the microwave and Sears came out, but they couldn't work on it, and they had to get somebody else. On the stove, I would push the control panel but the oven wouldn't come on. The contractor ordered parts, came back and fixed it.

The most recent claim I had was for the garage repair and it was really good. The contractor came and fixed it. They were in and out in 30 minutes. I also had a claim for a leaky sink and it was okay, although it took the company a while to get me scheduled. They never called, so I had to call them and then a couple of days after that to get scheduled. So that was a little disappointing.

For my recent claim with AHS, the water heater was broken. It took a really long time to get it fixed. AHS assigned a company. The company looked at it. But they thought that we had the lesser plan but we have the best AHS plan. The tech said, "You're gonna have to pay 490 something dollars to replace this piece because your plan doesn't pay for this piece." I said, "Not a big deal. We'll figure it out." He also looked at our other issue, which was the faucet in the bathroom didn't work, because they were both on the same claim. He said, "I have no idea what this is. I'll send someone out within the next couple of days to fix this."

I have a whole new basement and the sump pump was working fine but it burnt out because it was pumping for over eight hours straight. The repair guys came out from Plumbing Enterprises, and the professionalism was good and the knowledge was even better. My whole basement was like a river and I'm still dealing with it but I'm not out any money right now, which is a blessing. When I first moved to Virginia, my cousin recommend that I get American Home Shield and I don't regret having it. I've recommended quite a few people in my family. The automated system is good but sometimes it doesn't prompt you to the right people. So, I don't care for it too much.

When our microwave kept shorting out, I put the claim in as an electrical issue. I got an appointment the next day, but the electrician said that it wasn't an electrical issue, so he submitted it for the microwave issue. Another guy came out and said it was an electrical issue and the part wasn't even covered. We went through a week of back and forth to find out that they couldn't help us anyway. American Home Shield said it's on us now to get an electrician to come in. Another one of the issues I have with them is the a 10-minute hold. The wait time is really long.

I love AHS. It's so convenient. I just make one phone call and then they do all the rest of the work for you. I also love the savings. Recently, the ice maker wasn't working. The techs got out here really quickly. They gave me a two-hour span and they were here before the two hours, which was great. They got it done. They were really efficient.

I have had nothing but a great experience with AHS. They do a great job. The repairman who came out for my washer was great. He came the next day. However, the washer was non-repairable so I'm waiting on my new washer.

A lot of time things aren't covered that you think are covered. It doesn’t make it worth it to have it. Then the contractors that they work with aren't always the best either. I have an open request right now, and it's taking more than a full week and I haven't got scheduled the actual service yet. So it's pretty frustrating.

American Home Shield has been great. The tech was very informative about what was taking place. He fixed the problem and the only thing I had to pay was a deductible, which was fine. As long as it’s not over a certain amount, that was the best thing. It was just a replacement of things.

American Home Shield surely does what it advertises to do. I've been gladly surprised. There was something that went wrong with my air conditioning and I was out of the country when it happened. AHS took care of having somebody come and assess. My granddaughter told me the tech had a problem and he made the decision that he could tell what instrument had been used on the unit. That instrument was not used on it at all. I've had some work done on my 24-year-old house but nothing has been done recently. I wanted a reassessment and AHS set up a second person who came up with a different assessment. From that, we went into action to try to fix what was wrong.

When I called and set up the claim, the reps were very responsive. The experience with American Home Shield has been very good but we have to have a second visit because the problem was not quite fixed. The tech did say it might happen again.

We had just moved into the home and we turned the AC on and it was not cooling at all. Submitting the claim to American Home Shield was way easier than what I thought. It was probably my first time having to deal with something like that. The rep told us that the technician would set up a date and time, and gave us the rundown on what was going on. Dealing with the rep was very quick. The technicians showed us what we were dealing with and were hands-on about it. They went down different options of things that they could possibly do as well as their recommendations. Everything is good now.

I can call American Home Shield and get someone in a timely fashion. I like that. The last claim I had was for a leak. I saw water on the floor and I was afraid it was a pipe. The plumber said the toilet was leaking. He put a new thing inside the toilet. Everything was fine with the repair. The only thing with American Home Shield is there are some contractors that are better than others. When I had trouble with one, I asked for a different person. They sent somebody else out and the issue was fixed.

We received the reminder from Home Shield saying you have to get your filters changed and get the Freon put on there. Each of us thought that other person scheduled it, so it didn't get done. We live in Georgia and we had a little bit of a heat spill during this fall. All of a sudden, we wouldn't get any cold air. We checked the AC and it didn't freeze up. We could hear it, but no cold air was going out. So we called American Home Shield and the only problem was it happened after business hours. But we were able to get someone. It's just that the contractor they had here wasn't available for a day or two. They didn't work on the weekends. So they weren't able to send anybody until Monday morning.

I had an issue with the air conditioner, and American Home Shield answered the telephone fast, answered my questions, and set a time. Their repair man then came out in a timely fashion and took care of the issue.

Two toilets had problems. The contractor came within a few days, which is what I needed. They would have come sooner, but I couldn’t meet them sooner. It was easy. I have peace of mind.

It's a rare occasion when I use AHS. But those times when something goes wrong in the house, I save a little money as opposed to paying a contractor outright for a repair. It's a valuable service every time I needed it. It usually works out for me. They came out because I had an AC problem. The compressor outside of my home was working fine. But the unit in the attic would not turn on. I was getting no air out of my vent. The techs changed a capacitor. It was a simple fix and it started to work.

We raised a request with American Home Shield. Their contractor was here the next day to help us with some of the issues with our integrator. They were helpful.

The worst home warranty I have ever had!!! I contracted with the Company on September 2022 and our contract started after a month so they make sure that no preexisted conditions were there before the contract. My dishwasher broke almost a month after the contract started so they sent us a company to check it. This company ordered some pieces and installed them but the dishwasher didn't work so they mentioned that the touchpad has to be replaced too. They ordered the piece and on their way to install it I received a phone call from the warranty saying that they don't approve the fix and they need a second opinion!!! They sent the second company (which seems to be coming for one reason which is to write a diagnosis that the dishwasher was broke along time ago) So American Home Shield denied the fix saying that this is a preexisting condition (although it is not).

I usually call American Home Shield if I have an issue and they set it up with the company they do business with. The motherboard on the garage door had gone out and Monty from Diamond Garage Door was great.

American Home Shield has usually been good. I recently had a toilet that wasn't draining or filling up correctly. The plumber came out in two days, and he was fast and got it fixed. On the other hand, I had one experience last year where the person American Home Shield partnered with took four times to fix an issue. I couldn't do anything else but bring the same people back out who couldn't get it fixed right because they had a claim on the repair. It got fixed. I was just without AC for about six weeks in July.

The door of my washer wouldn't stay closed while I was washing. It would always pop open. I did a claim on the American Home Shield and that was self-explanatory. They sent out a repair company and let me know who was coming. They could never get the parts and they ended up doing a replacement. The contractor was very good to explain what was going on and told me the process of how long it was probably going to take to get things. I've been using American Home Shield for maybe 15 years and they've been pretty good with honoring their word on the contract. It's very affordable too.

I would highly recommend the company. I've had nothing but good service. It's quick and professional, and sometimes they do video services. That way they don't have to have multiple visits. I appreciate that, being mindful of my time. Recently, I submitted an order to have my bathroom fan repaired. The repair people made an appointment immediately, then they came out and got it done. It was great.

My garbage disposal went out, and the plumber who came was great. He was quick, efficient, nice, and communicative, and he just had to replace the disposal. It was old. Our box out in the street was corroded as well, so we had the plumbing people come out. It looked like a leak, and at first, we thought it was a water softener issue, but it wasn't. The warranty didn't cover it because they said it was off property. I called the water district company because our water wasn't leaking. There was a leak, but it was coming from their side because it was corroding our box. They told me they are going to come out and send American Home Shield a letter with their finding, but that was a month ago and I haven't heard anything back. Our water’s not running.

I'm very happy with American Home Shield and have been their customer for six or seven years. I needed their help one month ago and techs came to fix my water heater. I paid $75 for the deployment and 150 for what they needed. Everything was fine. If I have the opportunity, I will recommend American Home Shield to my friends because I'm happy with them.

My heater was periodically stopping. I submitted my claim on Sunday. American Home Shield dispatched a company that day, but the company didn't get back with me until Monday. And they came out on Tuesday, which was the soonest they were able to arrive. They were able to resolve the issue quickly and got me back up and running.

I like American Home Shield's service. When you need them, they will soon get someone out there and try to get everything fixed up for you. A circuit had went out. And it wasn't letting the furnace to ignite. It was a while for the tech to get it in because of supplies since the COVID. But when it got in, he came out, fixed it. We had no trouble at all since he fixed it. We had a good conversation while he was doing his work. He worked and we talked. And I told him, "When you come back, you tell them your own client said to send you back to put it in." Because I enjoy talking with him. AHS is a very good company to deal with. That's why I'm still with them.

American Home Shield sent a plumber when my refrigerator had to be replaced. The plumber never showed up yet he posted to them on the same day that he had done the job. We're in a gated community, so everybody has to come through the guard shack and get a ticket. They register every single person that comes in with their name, the company they’re with, and their license plate. I have evidence that he did not come through the gate but American Home Shield didn't wanna hear that. Four times, I talked with the representative. Each time, they said that they would send it to a higher-up for resolution. When they said they would assign it for a second opinion, they assigned it to the same man that didn't show up the first time. That was the most annoying part.

For my recent claim with AHS, Mckinney Appliance is by far, heads and above. They were so efficient. They got the job done. The washer is working well now. The issue with Draingo Plumbing still has not been resolved. They didn't even know that my heater vents were staying on in my air conditioner. I had to call the 24-hour contractor.

Except for the delay in contractors, everything's been good with American Home Shield. Recently, we had our annual furnace checkup. Before that, we had a refrigerator issue. The people that were supposed to come and look at the refrigerator called and canceled. They just left me a message saying we'd have to reschedule and left a date for two weeks later. I bought a refrigerator to put in the garage so that we had a refrigerator because it was weeks before our refrigerator got even addressed and fixed. You would think that they would understand that there's some urgency to that. American Home Shield could get more contractors who can address the issues.

We just bought the house not too long ago and we're not familiar with the furnace and it had stopped working. We tried to fix it ourselves but we couldn't find out what was wrong with it. The man came over and was able to fix it for us. There was a gas switch that that had been inadvertently turned off. It was an issue with us not knowing how to fix it ourselves but he showed us how to do it. American Home Shield’s website was super easy to navigate and the service from the contractor was good. The guy was nice and courteous. He came over when he said he was going to.

American Home Shield sent someone to replace the breaker that had failed. But the feedback that we'd gotten from the plumber that was working on part of the issue had recommended us that we upgrade the breaker. Our well pump which is an aboveground jet pump kept tripping the breaker. Any time it lost power, I had to reprime it, which meant running to the neighbor's house, connecting hoses from their house to our house, backfilling and having to prime the pump that way. The electricians were able to plead our case, and American Home Shield approved upgrading the line from a 15 amp to a 20 amp.

They replaced the whole furnace but a few days later, we noticed that the furnace wasn’t coming up the heat. We called them back out and they had to come out three or four times before they got it fixed. But they stuck with us until they got it done. Every time we called them, they came right back out.

The cooktop burners were not working. I did the claim online and the website is good. But the work done got delayed. The parts are delayed a lot. I did this claim in the month of September and still, I'm waiting for some of the parts. The contractor is good. But they haven't finished properly at one point and they forgot the screws right now. The tech came last week, but still those screws are missing from his end. Again, he placed order for the screws. Now, the burners are coming out, which is weird. They are good at troubleshooting but work is getting delayed because of parts. The good part of American Home Shield is that if I submit a request, naming the contact and everything is good. They are sending the contact immediately, like within one hour. But after that, it depends. Sometimes on the weekend, you don't get the contractor. But apart from that, they are doing their best.

The AC unit just stopped working. The contractor replaced something with a motor. They were good.

I was very happy with the technicians with Oldham County Electric. They fixed the issue very quickly. However, the claim that’s in process is taking quite a bit of time. It has to do with a shower faucet. They tried to replace the cartridge which usually will take care of the problem, but it didn't. The technician said it would need to be replaced. American Home Shield sent another technician and he tried to fix it. Finally he decided he couldn't fix it, that it would need to be replaced. When I called American Home Shield, they weren't even aware that the technician was going to request a cash-out. They're gonna give me an estimate to pay for me to have it done. I am happy overall with American Home Shield. I know, too, that when you have to replace something, it's always going to take a little bit more effort.

I had a water heater that burst. I called American Home Shield and they were able to get a plumber out quickly and resolve the issue. The techs did a great job. They were prompt and they were quick to get the job done.

I'm very impressed with AHS's service. When I called to report what I thought was a leaky water heater, I had somebody at my house right away Monday morning. They followed through, kept me informed, and called the next people that needed to come in to take care of the problem. All of the techs were friendly and they explained everything. They were not in a hurry to leave and they waited and answered any questions I had. They were the best. When my policy from when I purchased a home is up, I will be seriously looking at renewing that policy.

We had our garbage disposal replaced. It was very easy. We call AHS. There's a payment for someone to come out and they took that. The plumber just came in and replaced the disposal. We didn't need to pay him anything. My husband worked with the technician and he said it went very well. But it was better before they raised their price $10 a month.

I like the way AHS does it. If I have a need, I can just get in touch. The upfront money, I can pay it online, and then the people get in touch with me and let me know when they can come out. I had a tune-up for my furnace recently. The techs were professional. They did what they had to do and left. I was very satisfied.

I had an issue with a toilet that was leaking between the tank and the bowl. I was amazingly surprised at how good the process at AHS was. What was impressive was that AHS said, "Okay, 24 to 48 hours," I said, "This involves some water, not heavy, but water can do damage." I had a call back from the plumbing service within 15 minutes of my filing a claim. They were also there within two hours. The technician was good. I poked my head in wanting to know what was going on and he explained it. He left everything clean at the end.

I had issues with my microwave. I did a claim with American Home Shield representatives and they were good. The tech that came did a good job as well. Getting the equipment from the manufacturer into the home took the longest period of time. That took a couple of weeks. All in all, use American Home Shield but don’t abuse them and satisfaction is guaranteed.

My garbage disposal stopped working. A tech came out and found that there was a toy stuck in the blades. The blades had gotten off. He tightened it up and reset it. He worked very well and solved the problem. American Home Shield is a good program and I like it.

There was a broken chlorine generator and some pipe work that needed to be done and another little housing cover. It was very pleasant dealing with the tech and everything seems to be working as it should. American Home Shield’s customer service reps were trying to upsell me. They were very passionate.

I had an issue with my HVAC system. I had the property manager call American Home Shield. Then I received an email with the name of the company and a tracking number. It was resolved the same day.

I like that I have someone to call but I don't like that sometimes, you have to wait for the service call. I live in Florida and I had a neighbor who has AHS and their AC went out and she had to wait three days for them to get out. And that's a problem. That's a long time in Florida to be without air.

American Home Shield is a little pricey, but for us, we don't have to worry about the time it takes to maintain all three different properties that we have with them. They sent Axis for the dryer. They diagnosed it. Someone was going to place an order. Whenever the part came in, they were going to come by. They ended up getting in a car accident, which was out of their control. So, then we rescheduled for Saturday. The guy who came on Saturday said that it wasn't making any noise. So, it was fine.

A contractor came out for my dishwasher, my washing machine, and my air conditioner. They were wonderful. They came out twice to try to fix the washing machine. I was disappointed at first that American Home Shield wouldn't give me a new one. Why fix it twice when it's old? After the contractor came out and fixed it the third time, American Home Shield finally gave me a new one, and I love it. We got what we wanted and it’s a better one than I expected. The only thing is my husband complains about it. There's no light in the dryer. But I don't care. I love the color. It’s black. Inside, it’s stainless steel. It won't rust inside of it. It’s so modernized compared to the other one that didn't have these different techniques. Also, the washer’s bigger inside.

I have cancelled American Home Shield yet I got charged last month from my credit card. It was not supposed to have been taken out because I called to cancel. I guess I have to do more than what I've done. I didn't talk to the right person. They need to improve the way that people cancel and make sure that they don't have to do a trail to find out if they have really been canceled. Also, I wasn't satisfied until the last person came and fixed what he said he would fix and he didn't have to come back. I like that.

Some kind of pump had gone bad in the AC and it was leaking. The contractor was there the same day that I sent in the claim. They were very professional and efficient. They got it done quickly.

I sent in a claim for my washer and dryer and the contractor was able to get everything fixed. We've had American Home Shield ever since we've been here and it's really been super helpful for us. It's convenient and easy. It's a little bit pricey for some people, but it's a $75 callout, and if they can't repair it, they replace it. There's no other type of insurance that will cover you for that. We've even used American Home Shield for a return pipe under the floor. The contractor dug up the floor and replaced the burst pipe. Then they put it all back together except for the flooring. That would have cost us thousands and thousands of dollars. So I definitely recommend American Home Shield to people.

American Home Shield sent me an email for an AC and furnace check right before the season starts. I went back on and scheduled it then Whitney T Holdings came out and did the inspection. The technician shared some findings with me and told me everything looked good. He talked about maintenance on my end, what I needed to do to make sure that my furnace was operating in optimal conditions. I've also had the service through my local energy provider, and I canceled that because I was thoroughly impressed with the responsiveness and the technicians that American Home Shield sent out.

My garage door started making a crazy squeaking noise. Two days went by, I couldn't get it to move more than two feet either up or down. I called American Home Shield and they called Ace's. Then, Ace's called me. The guy came out in the early evening and determined that the electronic circuit board that goes in it had been corrupted, and it wasn't feeding the right signals to the electronics of the motorhead. So, he replaced that. It works great. So far, everything's been great with American Home Shield.

My recent claim with AHS was for my garbage disposal. It wasn't coming on. I set up an appointment and AHS had a company come out and fix it for me. AHS takes care of what they say they would take care of.

I had a pipe that was leaking. The contractor came out and fixed the pipe and reconnected it under the sink. They did have to come back because when they fixed it, they caused another problem. But they fixed that too. We're doing great.

I like the peace of mind that I know that somebody is there to help me. The techs were friendly.

For my heater claim with AHS, the techs never told me what was going on, they just fixed it. They didn't say, "We're replacing this or replacing that." But they were very courteous. They were right on it and they switched whatever it was they had to. We tried it out, it worked, and that was the end of that.

My furnace had gone out. The techs had brought a new furnace in and replaced it. It worked for a week, and then it started having some issues. It wouldn't come on. I called them and they came out the same day. It was the overflow drain. They fixed it and straightened it out. Everything's been fine since then. Everything was wonderful. The only issue I had was when I called and tried to get them scheduled, it took them two weeks to get out to see me. But I like the service of AHS. They jump right on it and get everything taken care of really quickly.

I submitted a claim online and I just got emails or texts. I thought I had a leak. So, another company came out, cut a hole in the ceiling, realized it wasn't a leak. It was just my AC unit sweating. The drywall company took over a month. The tech never reached out. Because it was a small job, he didn't want to do it. I called him, he never called me back. He finally called me back on a Friday day and said, “Can you come out?” But I was at work. So, we made an appointment for 8:00 to 11:00 on Monday. I stayed home from work, he never showed up. He called me at 12:30 and said, “I'm here. I'm on the way.” I said, “I'm at work now.” Then he said, “Oh. Well, is anybody home? Can they go home?” I said no.

There are some issues that I have with American Home Shield’s plans and one of them is for plumbing. If the screw falls out of the handle, they will replace the screw. But if the drain breaks and doesn't go down right and it's because a piece of it chipped off, they won't repair it because it has a missing piece. According to the plumber, it's not part of American Shield's contract, which is dumb. But all in all, AHS is a great plan and any homeowner should get, not necessarily AHS, but a home warranty plan. I've not had any problems when it came to repair of my appliances. It's always been plumbing and they like to use the same individuals.

We've been with American Home Shield for a while now. We used their service when something was wrong with the stove and the dishwasher. My wife took care of making a claim. Everything is good.

We had a slab leak and someone was sent out within an hour. After the plumbers sent the amount for the service. American Home Shield paid their portion and then I paid my portion. The plumbers then got to work. The next day, the leak detector came and the next day, the plumbers did the repair. Everything's working okay now so far. I've also done the free heating tune-up with American Home Shield the week before that and that was pretty quick, too. Technicians called the next day to schedule and they were out the next day.

The dryer wasn't working anytime I would close the door. The knob would just go and you would hear a ticking sound, but nothing would happen. I unplugged it and plugged it back in. And it came out that I was closing the door too roughly. I just had to close it lightly and make sure I connected for it to work. So there was nothing for the techs to repair. But they were good and very helpful. Everything else I called American Home Shield out for, they did a good job and I had no issues.

A tech responded quickly for the microwave that wouldn't heat. He had to get a part but got it done. However, I just switched to Choice because they have better rates than American Home Shield.

My heater quit heating. The contractor texted me when they were coming and I had an excellent experience with them. The only problem was it took quite a while and it got cold here. The whole unit had to be replaced so they had to order that part and it took a week or so. But they let me know all along what was going on. Get AHS. It covers everything in your house.

The whole experience for our claim on the busted toilet was great. The guy was nice and knew what he was doing. He got the job done in a short amount of time and I have absolutely no complaints. American Home Shield is always there when I need them and if I need a rush done on something, it gets taken care of. One time, I had to call AHS to get someone out here to fix it and the people showed up on the same day. Things get taken care of on a timely basis.

American Home Shield takes care of business if stuff goes bad. I had two things going on. The first one, the guy that was to look at my refrigerator talked to me by phone. We just turned the switch, and the refrigerator came back on. The second, the plumber did something with my toilet sink.

When the dryer was not heating, the contractor did a really good job. They couldn't fix it so I got a new one. My husband works for GE, so we were able to get a good one, and it was cheaper than they could even do it. So it worked out really well and everything's working very well now.

We have received two furnaces, one air conditioner, a couple of water heaters, a new oven and dishwasher. We have thought about canceling American Home Shield but we still need one more air conditioner that is on its last leg, so we don't want to cancel it until that goes. We had had our annual inspection, and the people that came out said that there was a crack in the intake manifold. And when Piedmont Maintenance came out, they said that everything was fine. So hopefully, everything was fine. The gentleman was not friendly. He just came in and said, “Up! I don't see anything. Everything is good,” and walked out. But I have found AHS to be satisfactory.

AHS is alright but I’m not happy that they never communicated to me that I could upgrade to a better service. I found out that for $10 more, I could have protection for my refrigerator, my washer and everything. I have a claim for the dishwasher and American Home Shield is sending a new one but it’s taking a long time. The claim was opened two days before Thanksgiving and they’re not gonna bring it until the 13th. The customer service reps speak well and are professional. Sometimes though, the first person that you talk to are not good. They don't know anything about anything. I called to find out the status of my claim and the rep couldn’t tell me. I had to tell her everything and then she said that she has to transfer me to the people that handle the ordering.

American Home Shield is not the best. It's not what I thought it would be. If you have a problem with the device, you don't get dollar-for-dollar. It's like a prorated type of insurance which is a little bit misleading. If you add, for example, a KitchenAid brand stove, and that broke, depending on how old they estimate it is, they offer you a prorated amount for a replacement which can be also cashed out as a Lowe's gift card. But at least I'll have something. I bought an older house recently, so we're finding a lot of issues with it. It's mostly the people American Home Shield contracts with they should improve. There's no quality control on that. We've had some scamsters come in here. They're good to write them off and not use them again. We've also had two companies come in where they tried to rip us off.

My air conditioner on the first floor was leaking. It was Friday after thanksgiving when I submitted the claim and the tech was her Monday morning. He was very helpful. He told me what to do and how to do maintenance on it. He was wonderful. I love having American Home Shield. Anytime I've had somebody out, they've always tried to help and teach me what I can do for maintenance on my own so I don't have to make any more calls.

The electric company didn't finish the job for me. They were supposed to fix five outlets. The gentleman said they only gave him an hour to do it. He did two of them. I was charged $100 for that. He said he'd come back the next day. That was over two weeks ago or more. I called and made a complaint but nobody responds to it. Other than that, American Home Shield is doing a good job. I have three other accounts with them.

The contractor came out and identified the problem. There was a problem with the switches on the circuit box that controls all of the electricity in the house. He fixed what's in there. The process was good. My services with them is month to month for now. $125 was excessive. But with the way that American Home Shield is doing it right now where I have to pay even before they tell me who's coming to my house, that I have a problem with. I have to pay $125 before the contractor comes to my house. We've been homeowners over the past 40 years, and I have never had to do that. And I've had issues with providers that I have been recommended to in the past with them not making the appointments.

American Home Shield has been great. I usually call them because it's a lot easier to do that than to do it on the computer. I use a certain company that comes out, and I want to be able to pick them instead of American Home Shield randomly picking somebody. Recently, we had our pool serviced thru them. They contractor was good. They know my pool.

Hotshot Appliance Service came for a compressor for a refrigerator. The technician was very nice. American Home Shield turned out great.

The first time the repairman came out for my refrigerator that was leaking, it was not that great. The second time he came out, he did the best he could. Apparently, he tried to clear out some clogged lines that he thought he found. Then he told me that whatever was catching the water was not big enough or not catching it correctly. He said that wasn't something he could fix. He removed the icemaker in the freezer because I don't use that and told me that I just need to make sure I let it defrost itself every six months. While I am not thrilled with what they did with the refrigerator, American Home Shield did a great job on the plumbing claim.

American Home Shield is quick on responding and send very professional people out. We're very pleased with their service and we can always contact them when we need them. Everything went well when I had a roof repaired. But with the recent claim with my refrigerator, the techs have not repaired anything. I called AHS this morning because we haven't heard back from the one that came out to do the second opinion. They haven't gotten a diagnosis.

If something is covered under my service plan, they're able to send someone. But my disadvantage is in scheduling techs out in a sooner timeframe. If my heat or air conditioning were to go out, they can schedule an appointment or have a technician come. But they usually can't send someone right away. There were times where I thought about wanting to cancel because of that. Because I have elderly parents with me. So with those high temperatures, they don't need to be in a house that hot.

Sears came out recently for the stovetop. I’m very happy with them. The contractors with American Home Shield have been able to fix some things that have been broken. I've been generally happy, although there's one thing I wasn't quite so happy with last year. The people that they contracted out with left the place a mess. I didn't feel that it was well taken care of. Also, I wish the turnaround time to call back was quicker.

There are usually a lot of issues and things that you don’t know are gonna happen when buying a home for the first time and American Home Shield helps. It’s like an umbrella for it. We did the rekey service for this property and that was phenomenal. The tech was great, courteous, professional, clean and organized. I have a claim now for an appliance and AHS already got the results but what they were offering wasn’t comparable to what we had, so they're trying to look it up. I talked to somebody yesterday about it and we got disconnected, and they never called back. So. I was trying to call them back and get it figured out. So far, AHS is working with us on everything that we need. So, it’s been good so far.

I had a couple of my air conditioning units went out. Two of them required some minor stuff and for one of them, they kept trying to fix it. It never got fixed, and they finally had to replace the unit. The repairman was great. He was thorough and super friendly. I was very happy with that.

My heat went out and the tech was really good. I prefer him over Plumb Genius who billed on my house and said they fixed some stuff they never did. Another company had to come and fix my issue the proper way. They weren't supposed to come back to my house but they ended up coming to my house Saturday when I had my stove fixed and I had to pay $200. AHS submitted two different $100 service calls on me. Other than that, I love AHS and I've referred three different people to them.

The washing machine was not spinning. Everything works fine now. I would recommend American Home Shield.

I had a garbage disposal that wasn't working. The tech came in, found the problem and fixed it right away.

I've been with American Home Shield for a long time and I liked them. I didn't want to leave them. But I’m a insulin person and needed my refrigerator fixed. They told me I had to pay $125 so I paid it because I needed that refrigerator. On the day the repairman was supposed to come out, he cancelled. I'm in Oklahoma and he was in Texas. What’s so cold about it, is every time I tried to call, they hung up in my face. American Home Shield gave me my money that I was supposed to pay the guy that was supposed to come out and fix my refrigerator. I was buying ice every other day. Insulin's gotta stay cold. I'm on Social Security so I couldn't afford it. I just went on to call somebody else out. I won't go back to American Home Shield. It wasn't them but they could have pushed the button a little bit more and make this guy come on out when he was supposed to come out.

We had a water leak in the upstairs sink and the water was leaking downstairs. When the contractor looked at it, there was something loose upstairs. So they just tightened it up and it was done. They were very professional and down-to-earth. They were laughing and talking, and I really liked them. Everything was a great job. We appreciated it. But when we had a heating problem afterward, it went on for a month and American Home Shield kept stalling and stalling, sending out different contractors. My mom is ill and my brother is disabled and we were freezing in this house. We had space heaters but American Home Shield kept stalling and stalling about they would send another contract out because he denied the first, saying the claim was too new and it was a pre-existing. So they sent out another one, Fire & Ice, but American Home Shield stalled us out for a month.

I had a claim for an oven and a refrigerator. The contractor who came out was great. For the oven, it was not fixable, so AHS has provided me for replacement value. For the refrigerator, they were able to refurbish a part. It took them about a week to do that.

I had a tune-up on the furnace. Getting it ready for the winter and making sure everything was okay. The techs came in a timely manner. With my range claim, I had issues with that. The techs scheduled and they came on time. They were very professional. They found that there was an issue with the switch, the reason why the stove would get higher and I couldn't control it as far as turning it down. The tech left the part showing that he had switched it out. I was thinking everything was all good. But when we used it, found out it’s still having similar issues. It seemed like it got too hot. When I went to turn it down, it didn't appear to turn down to a lower temperature as I expected it to. I called AHS back and I told them what was going on.

With the other home warranty provider, we've had issues with getting people here and people doing their job right. But with American Home Shield, it's been great. I would recommend 100%. The service is quick. I get an email saying the worker is on his way. I know they're coming. I just wait for them and they show up when they say they're gonna show up. The guy who came for the washing machine was serious about his job. He didn't want to get bothered. I would tell him something, but he wouldn't say anything until I said, "Hey, those are some nice boots, man. I got a pair like that in one of those boxes." Then we started talking.

American Home Shield helps with our house because we had a lot of deferred maintenance on the appliances. So, they helped us with getting new ones. They have been very easy to work with. When you call, they're very responsive. They set up appointments immediately. And if you have any concerns, they address them. A local person recently came and looked at all the locks and fixed them for us. Got them all on one key instead of every door different. The tech was very good and efficient.

I filed my claim online. American Home Shield sent somebody out right away. They were very professional, nice and informative. They came out and found that my stove was no longer made. It was brand new, two years old, but they don't make parts for it anymore. So, AHS offered to send me a card to get a new one myself or they would replace it. And they gave me a lot of choices. And they took care of it. I've had AHS send contractors out four times, and every time, they were right on top. We just had our sink faucet go out. They also sent somebody out right away on that. My air conditioner, the same thing. I have recommended AHS to friends and family.

The few interactions we've had with AHS's reps have been very nice. Recently, my heating unit was not functioning well. The service was very professional and well done.

I had a recent claim with AHS for the washing machine. The techs that came out were great. They also came out and did AC work twice at my house. The first year, they replaced the inside unit. The second year, they replaced the condenser outside and it was good besides one little mix-up.

A refrigeration company came out for our washing machine. The noise sounded like a jet engine and they diagnosed a problem with the bearings on the tub and they wouldn't have it be fully replaced, so it was warrantied out. We're getting a new one delivered tomorrow. Before that, we had a problem with our refrigerator as well as with our dampers on our furnace. I don't have a problem with submitting the claims to American Home Shield. It's when I have to follow up on the claim that I have issues. If I'm online and I look up my claim, it'll tell me the most recent information but I can't add any comments or do anything so I always have to call the 800 number. Some contractors are better than others and most are good. But the most recent one didn't return phone calls. I contacted the 800 number again and they took care of it.

My experience with them is not great overall. There is poor communication, no follow-up and it takes multiple calls to resolve issues. In one instance, there was bad communication between a contractor and the home warranty company. I've had claims for a boiler replacement, hot water heater repair, and a washer-dryer repair. Some experiences have been fine, but two out of the three have not been great.

I had a leak in my upstairs guest bath and shower, from the second story of the house to the first floor. I initially contacted American Home Shield online. It’s a very interactive, user-friendly website. Once I put in the claim online, someone from AHS called me. The contractor did their job. Everything's working fine.

A plumbing company came for a leaky faucet. The first guy came out, figured out what it was, and scheduled a follow-up for a couple of days later. The technician who came out was very helpful. It was a quick and easy experience.

As part of the home warranty that my Realtor bought for us as a closing gift, American Home Shield provides a rekey service as part of the warranty. I just initiated that rekey service. And they replaced or they rekeyed the locks on the exterior doors of the home. They allowed up to three rekeys, and I happen to have three exterior locks, so I could also get those. And they reached out to me to inform me that they provided that service. They called me to set it up even. The tech was great. He did the rekey and adjusted one of my doors because it was not closing very well and difficult to lock because of that. He did some stuff that was beyond the rekey. That door works better than it did before he came.

I've had some great experiences and some bad experiences with AHS. When you see who it is that AHS contracts on Google or Yelp, they're always 1 or 2 stars. In the summertime, I had a horrible experience 'cause my air conditioner went bad. It stopped blowing cold air. I called American Home Shield. The air conditioner guy came and told me, "It's an electrical issue. It's nothing I can do." I had to call American Home Shield. It was another whole day that I had to wait for them to contact me. The electrician couldn't even come until Friday.

Some of the service techs of AHS are good but some of them are not. They should get more qualified service people.

I've been with American Home Shield for two and a half years and they have been excellent. I did a claim for a water leak recently and the tech that came was great. It turned out I didn't have a water leak. The only thing is American Home Shield could improve their wait times for calls.

The techs replaced a refrigerator that went bad. The claim process was easy. But AHS's price is too high. They've gone up since I first enrolled and it's overly expensive now.

My washer was not working. It was leaking water and it was making a loud noise. A tech from Dan's Appliance Repair came out and he was very attentive to what we are looking for and he was on time. I really appreciated that.

With American Home Shield, you will get a quick response from them. And this is something that makes you confident that your appliance or system will be fixed on time. The heating system in my house wasn't responding well to the thermostat. And it was causing some noise when the unit starts and stops working. So, it's normal cycle, but it wasn't responding to the thermostat. The technician came and educated us about the thermostat, and replaced the old one with a new one. It works fine.

Overall, I've had a good experience with American Home Shield. A plumbing company recently came for my water heater. The water wasn't getting hot fast enough, especially in the wintertime. The plumber addressed it and said there might be something else that needed to be done. They would send the paperwork to American Home Shield, but I haven't heard from them. I don't know if they're gonna cover that. It's not something that they usually cover and I'm not sure how to follow up on that. I am thinking about keeping the program going next year, but I'm not sure. Every time, they charge $75 for the services. They don't cover a lot of stuff like the fireplace. Also, their operators are overseas and sometimes, they're hard to understand. There's a language barrier.

Fifteen years ago, we owned a home in Virginia Beach and had American Home Shield. We loved them. And the military had me around the world and not in housing for 15 years. So once we moved back to the States and bought a house, we jumped right back out with AHS. They've been great for us. They offered a fall check your heater promotion. We did that, and they sent over a technician that checked the heater in the attic. No issues there. And the heater downstairs under the crawlspace, that one had a burned through burner cage, so there's a flame coming through. So a problem that was related to AHS. They attempted to put in a replacement part, but that part no longer exists. A determination was made by AHS to replace the heater unit itself. That was done very well and in a timely manner, so we were very happy with the program.

My garbage disposal was leaking. When the tech came out, he said that apparently whoever put it in seven years ago didn't screw it down. So it cost me $125 for him to come out here and the only thing he did was turn a screw. He was out here 10 minutes. But I have no problem with the scheduling. The tech came out pretty quick. It's just that I pay $59 a month and then I have to pay $129 for one visit, which was kind of disheartening.

I placed a claim to replace the garage door openers and there was a wait. But I called around and everybody in town had a long wait. So, everybody's busy. There was a cancellation though and we were bumped up, which was appreciated. The technicians were great. They were very friendly, knowledgeable and helped us get on the app that worked with it. And the gal in the office was nice too.

The furnace wouldn't heat. I was getting an error code. A high-limit switch was tripping. They changed out the high-limit switch, but that only lasted about a day. Then they found out that the control module was no longer putting out 24 volts, which is what the voltage of the different pieces of equipment in the furnace needs. Another guy came out, put it in, and he finished yesterday, and it's worked. The techs were outstanding, knowledgeable and prompt. I liked that they send you reminders through text messages or emails. They have an app on their phone or in their vehicle. Then it tracks where he's at. If you ever want to look and see if he is 5 miles away, then it updates. I was very impressed with them.

I've had American Home Shield for years. They were out doing their calls to foreign countries. And you couldn't even get in, and then I wouldn't get called back. But lately, the last couple of times I've had to use them, they've been good. Recently, the AHS rep I spoke to was a very nice man. He set me up for the service quickly. The refrigerator was out completely. The techs had to put on some board. It took them almost two weeks because they couldn't get the part. But the techs were really good. I also had tons of repairs for my pool. But they put in used parts. I hope they can put in legitimate parts instead of rebuilt ones.

The sink was draining really slowly and once I ran the dishwasher, it was really clogged. The tech was nice. He checked the drain and he said he needed to get a snake. He said it was a significant clog but the issue was resolved. I recommend American Home Shield. It gives peace of mind that if something happens, I can call them. So far, all the problems have been resolved.

My unit wasn't working, so I filed a claim with American Home Shield. It was close to the holiday. They had to order the part, the part came in. The tech let me know ahead of time that he was in Athens, but he was on his way, came in the time frame he said he would, and fixed it. I remember him telling me because I told him about my AC too, and he said, "You got to do another claim." So, while he was here, I had to go back to work and my wife was here. So, I filed another claim and he got it, but he called me and said, "I just got another claim." I had to remind him of what he told me the prior week. So, he just turned around, came back, and fixed it. I have a great service with that company.

We were with Home Shield for some years but we got out of it because I got very upset with them with a microwave claim they didn't want to pay. I felt like they gave me a hard time. They were very reasonable with me. I spoke to somebody higher up and she was willing to keep us on as a customer and they were going to even give us a discount on our premium. But we got out of it. Then we came back because I was very displeased with the other company we were with.

I had a really good experience. I had an electrical issue, so I called and placed a work order. The technicians called me almost immediately and came out within a couple of hours and resolved the issue. They were really great and on time.

I like the convenience of AHS. I like the service contractors that they provide. They've always been very professional and they've always solved my issue. But it's a little expensive.

I did a dishwasher claim to American Home Shield and they sent Sears. The technician was not very responsive. I tried to tell him what the problem was, but he said, “I'll find out.” As far as Home Shield, it took several weeks before they finally got to the point where they realized that the dishwasher was not repairable. They went through trying to find parts. Sears said they were gonna find parts, which they could not because I guess it's outdated. Eventually, AHS gave me a gift card to have it replaced.

The repair people were awesome. I submitted a service request for my thermostat, and they came out the same day. Everything's up and running now.

I've had American Home Shield for a long time and I've always found the value of having them. We had a refrigerator fixed recently and everything was great.

I just signed up for American Home Shield a couple of months ago, and I've had to use it three times. The last one had to do with our refrigerator that was freezing up. The refrigerator side was getting too warm and the freezer side was going way down lower than the default. We had a contractor come out to look at it. Most of the contractors have been great but I was a little disappointed with the last one who came for the refrigerator. I could not get to the house when they showed up. They interacted with my son who's 20. If I was there, I would have asked a few more questions to follow up on what the problem was. He just told my son we need to unplug the refrigerator and let it sit for 24 hours then plug it back in.

I had a refrigerator issue wherein it stopped getting cold, and the claims process was very simple, nice and easy. I like it. The service tech was great as well, and everything's fine now.

AHS is a good company and it's worth having. For my recent claim, my garbage disposal wasn't clearing it up. It was just humming. The tech that came out told me that it was stuck. He got a tool and fixed it and then installed it back working.

The tech did a tune-up on the furnace and the contractor was good as well as my experience.

Chesapeake Repair came to our house and fixed a microwave. So far, my experience with them is very good. Brian was a skilled technician and he was familiar with the equipment. He diagnosed the problem immediately and gave us an idea of what his troubleshooting was as well as what he thought the problem was. He found that there was a loose contact and he corrected that. The issue seemed to have been resolved. But about half a day later, we noticed that the issue returned. The whole panel probably needs to be replaced. Brian also suggested that it may be that but he wanted to try that first thing first. The part was ordered and Brian will be called back to install it. Communication has been near superb with text and email. Brian called personally too.

There was a leak under our toilet, and the repair man went underneath and fixed the ring. His response time was fast. I was worried 'cause I didn't know how bad the leak was, but he came out in two days. So far, so good. We've had a lot of things break, and I'd rather pay $125 than buy a whole new whatever.

I had issues with American Home Shield when I lived in California. The first thing to go south was the washer that was in the house. It was a washer-dryer combo and they would not replace it because it was an older unit. They gave me a terrible time with that. I tried to go through them to buy a discounted unit and they couldn't offer me a discount.

I recommend AHS to anyone. Recently, they checked my heating system and the experience was good.

What I like now with AHS is that they're answering the phone. I love it. It used to be we had to wait for 20 minutes. However, some of the vendors are very awful, lazy, and don't do their job. But hopefully, I will be able to continue to request those that are very good.

Usually, when we submit the claim, the process is easy, as far as calling them and making the payment. Then, they tell us the person coming out and the person sends us an email. I've had claims that were horrifying but my most recent one went very well. It was for the AC and Anthem Mechanical came out. They had to order a part and came back the following week. They did the work and they were fine. But the service is normally worse. The vendors that American Home Shield uses are usually very cheap vendors. One of them came out eight times and he still did not repair the icemaker. We had to buy a personal icemaker and call American Home Shield and tell them not to send him again. Also, over the years, they've increased their cost. I'm planning to move us out of American Home Shield because they have become costly and they use very cheap vendors.

My master bedroom was not getting enough heat. The contractor came out and looked at the furnace and ascertained that I needed a dedicated duct ran into the master bedroom. I loved the service. The tech was nice and respectful. He told me, "You could get by with what you have, but you might want to look into down the road having a duct put in." Some contractors would want money today and they'll use any kind of tactic. But he didn't do that at all.

There was a problem with the thermostat and it was replaced. We've had no issues since then. I usually have pretty good luck with American Home Shield, so I'm happy with them.

It was time for my AC unit to be serviced and the representative came and checked the unit upstairs as well as the unit outside. American Home Shield allows me to have something in place if something goes wrong with my house.

I have used them in two different home and in all cases was very satisfied. They make appointment quickly and found their repair people to be very professional Al. They replaced motor in dishwasher, repaired old furnace (we were told it had to be replaced but they repaired and replaced a full air condition central compressor). I certainly got my money's worth!

I had a claim for my air conditioner and the claims process was kinda slow. I talked to a number of people a couple of times. But all the tech that they sent out was very good.

I like American Home Shield's professionalism and the promptness. I made the call and I had somebody the next day. HVAC guy came out, came and just checked out what was going on with my furnace that wouldn't stay on. It was direct and to the point, what needed to get looked at in order to rectify the problem. "This is what's going on. This is what you got to look at." He was very informative.

American Home Shield sent an email advertising, "You should have your system checked to winterize it." They recommended a company. It's convenient to set up an appointment online and a tech came out. I told him I had just replaced the battery in the thermostat because it wasn't working correctly. He checked out the thermostat. It turned out it was actually broken and I shouldn't have had to put batteries in. I was actually relieved that he identified that because I needed a new thermostat. That was under warranty and the tech ordered a new one.

We had a faucet leaking. My husband called AHS and they said, "Yes, it would be covered." They made an appointment with the plumber, and they came quickly. We did not like the faucet that they were offering, so we bought our own, and then the plumber installed it. He was fairly good, except he switched the hot and the cold, and we didn't have any power pressure on our water for a week. The second technician that came out had an accent, but he was fine. I'm pleased with AHS.

We bought a house that is older, and it had some issues. It's been nice to be able to have someone that American Home Shield can recommend. There's an expense for us, but it's helped us a lot to be able to find people that we can trust to come in and work on the things that we needed worked on, and they've paid for all the parts. My air conditioner, dishwasher, and freezer broke. We also found a number of plumbing issues that the previous owner had lied to us about when they sold us the house. American Home Shield has turned what could have been a super nightmare situation into something that has been more manageable.

Our microwave just started smoking late last week and we looked into seeing if it would be repaired if it was covered in the home warranty with American Home Shield. And it appeared to be so we went through the normal channels. The tech from Air Kool came out and he was awesome. He was quick, knowledgeable and had the problem fixed in no time. He was in and out in probably 45 minutes. The repair went well and saved me a major headache. I probably could have fixed the microwave but it would have taken me weeks just to figure out what exactly was wrong.

Once I've had something come about, American Home Shield rectified the situation quickly, whether it was replacement or repair. Submitting a claim is quite simple. It directs you to everything that you need to click on, so it's easy. But I'm still dealing with the claim for my refrigerator. My refrigerator is leaking and not cooling. The tech came out for a second time on Tuesday, and I'm waiting to hear back. He said he was gonna get in contact with American Home Shield and find out what they wanted to do.

I tried other companies before AHS, and AHS has been the best one so far. They take care of everything right away. I don't have to deal with taking time off work to reach back to them and find out what's going on. They reach back to me and let me know the progress or any type of updates. Recently, a contractor came out for a part of the claim with the piping that was done previously. It was a quick and timely process, and communication was good. Everything worked out well.