American Home Shield Reviews

I had a plumber that was going to replace a hot water heater. After my warranty, he was gonna charge me $850, which I can buy at Lowe's for $500. I also had a refrigerator repairman come out and fix my refrigerator but I had to call in a different person to come actually fix it. He didn't know how to do it. But AHS is worth it. You just got to make sure that they get good contractors sent to you.

We just moved and got the doors rekeyed thru American Home Shield. After submitting the request online, I got a call from the locksmith so that was good.

I had to have my AC fixed. The techs changed the capacitor and resolved the problem that day. Having the home warranty is good because within 48 hours, service was done.

The AHS rep was very helpful with all the information and very timely with setting the rekey all up for me. The techs came out very timely and did their job.

The contractor for the AC has been extremely nice both time they've come out. They've been very professional.

The claims submission process was great. I got online and told American Home Shield what the problem was then they said somebody would be out. I paid the fee that I was supposed to pay, and somebody came out, inspected my unit, and did what they needed to do. So far, so good.

I like Home Shield so far because I chose my own agents or companies. I told them whether this person was good or not. So far, my plumbing and other issue was good. But I do have my issues with my air conditioning. When my jet tub had something clogged, the contractor fixed it. Then there was leakage and two other things but they were not able to do that because they said it was a maintenance problem. So most of my things were not covered. But they were great. I am happy with my Home Shield. They have great customer service and the technicians were good.

I heard a noise and saw my aircon stop. First, AHS said they will give me a company and that I would wait for one week. So, I called back and they gave me the guy within 48 hours. He checked my aircon and said it doesn't have any problems. He said if something happens, he'll come back to replace a new one.

The heating element on my appliance was not working. It's not an old appliance and that part went out. The tech that came out was wonderful and knew exactly what the issue was. A part was ordered and it got delivered in a timely fashion. When the tech came for his appointment, he was in and out of here in 20 minutes and had everything done. He didn't make a mess. I was very impressed.

The dishwasher messed up and American Home Shield wound up having to send three different companies to work out an intermittent problem. The first company couldn't get it to act up when they were there. It would run a whole cycle and at the end of the cycle, it wouldn't finish. After the last company came, we still couldn't run it on one cycle. But we could run on another cycle, and it would be fine. We also had a lady come out and replace the capacitor on our air conditioning unit last year. AHS gives us security. If something fails that's expensive, we've got something in place to help take care of it.

Best Heating came out the day after I submitted the claim and they were able to fix the AC. They were very good people to work with so I was very pleased. I was thankful for having that service and I've been recommending American Home Shield to other people.

The dryer stopped heating so I called up AHS. Then, I got an email with the company's name and phone number. I had the option of either waiting for the company to call me to schedule the visit or calling them to set it up. The first company that came out, the technician came out twice. He replaced a part but it wasn't the issue. He came back out two weeks later and replaced another part but it wasn’t that. I had to wait for another week. The second technician showed up and I wasn't home at that time. He mumbled something over the phone and he left. then I didn't hear from them anymore.

We had an unresolved issue with the freezer door not being fixed. It was repeated calls, nothing was done and it was not ever resolved. The next time we called with a claim, American Home Shield wanted to charge us $75. They eventually gave us the credit, but it still was frustrating with the service. We gave up on it too. But the recent company was incredible. Our air conditioner wasn't cooling. They came out and one of the pieces was out. A few days later, it was back not working. They came and said, "Okay, this other piece isn't working now." They were good about explaining and letting us know our cost of the Freon and everything was upfront. They were good communicators.

I had a tune-up done on my air conditioner. The techs determined that there were some parts with some issues going on with the two air conditioners. I called American Home Shield back and they sent out technicians to fix it all up. The techs came out really fast. They were nice and they took care of everything. There wasn't any trying to upsell me into some gold parts. It’s been nice and cold in my home now. AHS is definitely worth the fees.

American Home Shield's service is good. Sometimes, with everything, I'll get a bad person that comes out to do work for me, but most of the time, I'm very satisfied. I recently had an issue with both air conditioners. The one upstairs was fixed fine, but I kept having problems for the one downstairs. On the third call, the young man that they sent out finally figured it out and got the situation resolved, so it’s working properly for its age now.

American Home Shield is everything that I was hoping it to be. I've had it now for a few months and the service is excellent. I did a claim when the washer wouldn't spin. American Home Shield sent someone out in a timely manner and I was really surprised. The technicians were great and knowledgeable. The washer is working fine now. My experience was great.

We started feeling sick at home. So, we called the gas company and they shut down everything. I called American Home Shield and they sent the people to inspect. They called 5 days before they could set up the appointment to go to my house. They said, “Yes, definitely. It was a gas leak in there.” That was quick. The air conditioner now is gone too. AHS gave me all the options about what could be happening. The first opinion wasn’t the best decision either. So, I spent the night there trying to find the problem and the ways to help me.

Nathan, the tech, was on time and he called before he came. He worked on the microwave and left a report 'cause I had to leave the house. He also called and told me what his findings were and gave me an update on what to expect as a follow-up. American Home Shield reached out to us and told us that the supplies that will be needed to fix the microwave were not in stock and they could not fix it. Other than that, we've had calls in the past about the dishwasher, but that was solved at that given time.

Air Max came out after I had my pre-HVAC service with my policy. I had that the month before and my AC wasn't working. I had come home from work from a 12-hour shift, and it was cooler outside than it was in my house. So, I submitted a claim to American Home Shield. They came out and said that the only thing that was wrong with it was that the coils needed to be cleaned and they should have done that when they did the HVAC service and they did not. The contractor was great, very polite, professional, and on time.

The tech that came for the refrigerator was very efficient and got what we needed to be done in a timely fashion.

American Home Shield gives a good response and the repair people are all competent. I like it. They sent Flash and they were good. The tech saved me some money. The keypad on the outside needed to be replaced, and he just told me to go to Home Depot and buy one.

American Home Shield increased my amount substantially. But it has been helpful. The only problem I’ve had is that when I have to call in, I get a person over in Asia or it’s not in the US. That’s generally fine, except the time zone is different. I tried to get ahold of somebody in Tennessee, which is the homebase here, but that does not always work out. The only thing that works out when I really have an urgent situation, I contact the social media group, and they tend to respond. But otherwise, they’re very nice, cordial, and polite representatives. But they don't have much authority to make decisions. I got a rep in South America, which was a little better, but still, they can’t help me anyway. So the problem is finding your way with a direct connection who can really help you in the United States.

When our air conditioner was not keeping things cool, the AC guys were out within two days and they got us up and running. Overall, American Home Shield is very quick to respond. I love that, because we had other home warranties that were not quite as quick, and so far, everyone American Home Shield sent out has been really qualified, kind, clean, and wonderful. I'm really thrilled, and I have recommended them to several people.

We had a dripping hose bib and I filed a claim on the computer. Then, I received notification from American Home Shield that it had been assigned and a text from the company, Service Contractors Plumbers, saying that they would be contacting me and setting me up. They called to set up an appointment and the guy that this company sent out was very nice. I had to make a second call, though. He needed to tighten the hose bib just a tad bit more because it was leaking at the handle. They came out a second time and it works perfect now. The only thing with American Home Shield is they keep raising the price every year and I can't call in at all. I've got between 12 and 16 phone numbers downstairs in their file to try to call. I would call the sales center and they would give me a phone number for the service center and stuff like that. Don't ever try to call American Home Shield. If you don't file claims by computer, you don't do it.

The microwave convection oven went out. It was making a weird sound and we had to turn the breaker off. When a contractor came, the parts didn't work. They had to come out four times. Each time, somebody different came out. The first guy came out and looked at it. He put in the part. The next guy came and said, “That part's bad.” Then a fourth guy came and put in the other part. American Home Shield can't replace it. It's not available. We're trying to figure out what to do. We're getting a gift card and you have to go to Lowe's to spend the gift card.

I have some disappointments with American Home Shield. I have some good reviews. I have some bad ones. I called and I told them that my refrigerator needed fixing. Then the next day, I found out my stove also broke down. They said there has to be another claim, and that was $200. I was like, "Forget that." I just went ahead with the refrigerator. Now, I had to call back in with the stove. I thought that was crazy. It was within 24 hours that the stove started acting up and they told me I had to put in another claim. So, that was very disappointing. I also had another problem with my garage opener because it was misleading that it says, door open, and the garage door opens. So, my garage door opener was not broken. It was the bar that was on top of it, and they wouldn't fix that. They’re saying that will be on another claim.

We used AHS back when we were living in Maryland, and we were very happy. We moved here and we got a new house but the first year, there was another company that came with the house. So, we had to stop AHS for a year and that was when we really realized how convenient the service was from AHS. We got back with AHS this year and so far, we're very pleased. AHS-wise, we are always pleased. I would recommend AHS definitely. So far, the staff has been very helpful. They will try their best to resolve the problem. I never feel any disappointment with anybody.

I had a slow drain and the dishwasher went out as well. The claims process went smoothly and the techs were very good. They resolved everything and I got a new dishwasher. I picked out what I wanted and American Home Shield sent me a check. AHS gives me peace of mind and my service requests are always promptly addressed. Overall, we're satisfied.

The refrigerator wasn't working. The techs diagnosed it but they had to order the part and come back. They put a compressor on it. We've had pretty good luck with AHS. But I don't like calling because it seems like we we go around and around. Also, sometimes, they want to protect the company coming out to do the work instead of the one who's paying the money. Plus they don't have any good plumbers on their list here in Amarillo. I usually get what I want and what I think AHS should pay for but sometimes, I have to argue and fight to get it.

The contractor that came out for the leaking toilet was pretty good. I like him. But there are a lot of things that American Home Shield doesn't cover so that's a little disappointing. When we had a AC leak, the technician came in and we paid $75. But then I was still charged over $200 for the cost of the Freon. American Home Shield only covered a very small portion.

The plumber was great. The sink would not drain in the kitchen on either side. The basement drain was slow, and so was the bathroom's. The service was outstanding. We also had a refrigerator that needed repair. The guy came out, repaired that. Very nice. But some other issues in the past we've had, we ended up disappointed with them.

I had a claim for the main breaker and Hopwood came out and they fixed it the same day. It's been great now.

Generally, the service with American Home Shield is good. It's just a little pricey. If you do have a huge problem, they could get it fixed at a cheap price but If your problem isn't real big, then you're kind of paying a lot. When the garage door wasn't working, I did a claim and a tech came out fairly quickly. I had two different policies and I called to get my garage door fixed at my policy here at home, and somehow, the garage door people were sent to the place in Florida where there is no garage. We didn't realize it until after the fact, so we had to pay the 100 bucks. They had said it was because the technician went out there already and was incurred to them.

My most recent claim was for an AC issue. It was a motor from the interior unit and I'm sure it would have cost me over $200 to fix it, but I only paid the 75 deposit that I needed to pay. The tech was awesome too. I submitted my claim online at 7:00 in the morning, and before 8 o'clock, he responded and said he had some stuff lined up for the morning and he would be at the location around noon. He texted me when he was on his way. I met him there, and everything took three hours, at the most, for him to repair. It was really fast, and my AC is perfect. I love American Home Shield. Shortly after my AC went out though, my fridge went out as well and that's not included on my plan. So, I had to buy a new fridge. It would be nice to have had that part of my plan.

A contractor came out and assessed the situation. They took apart the AC unit and immediately could tell that the motor was shot. They needed to get a part. They took something with them then came back. It was outside our house, so they were able to do it without us being present. We’ve had three incidents now—one plumbing, one AC. And all of them have been great. I like that AHS covers big incidents like an AC unit that goes out. They’ve got the connections to people in town that they're able to send out. However, from a consumer’s standpoint, the communication is always difficult. It always seems it takes a lot longer from the consumer’s side to get to the desired outcome, whether that’s getting somebody out to the house or figuring out next steps. At the end of the day, we end up getting the desired service. It just ends up being a more roundabout process than we are hopping.

I’m not sure I would like to keep AHS because the pricing is high. But they’re pretty okay. In terms of service, they assigned contractors that are decent and good.

The most important thing that I like about AHS is the professionalism and that when you either call in or go online to make an appointment, to put in what type of services that you're needing, it doesn't take them long in order to find someone in your area to get them sent out to you. When the guy came out here for the AC, he said that it needed to be replaced 'cause it is an older unit and the coils had gone bad. But they had just put some Freon in there. He said it will last me the whole summer, give me a little time to work on getting the money together to replace the inside and outside unit. Everything has been so far, so good.

I had an issue with my gas furnace and submitted a claim through the website. It was smooth. I received the name of the company from American Home Shield. I received a phone call from them to schedule the technician arriving, and then another call about 30 minutes before the technician arrived at my house. The furnace wasn't igniting and the same technician came out three times. The first time that he came, he opened the furnace and it ticked on doing what it wasn't doing before. The second time he came out, he was able to figure out what the issue was. He ended up replacing a relay board inside the furnace. But he didn't have one on hand. So he came out again later to replace it once he got the part in. The board replacement was quick and easy.

I'm satisfied with the current policy. I had an issue recently on the dryer. A technician came and inspected it. The computer board was damaged and he tried to order a replacement part. That part was discontinued so he contacted American Home Shield for a replacement order. It went through quickly. I got it in two weeks after the replacement order went through. The replacement is a little bit bigger. I like it. After COVID situation, everything got slow but American Home Shield is still doing a great job.

Oldham County Electric fixed the issue for the two vents in two bathrooms. They did the job good and everything works now. The two technicians who came were very professional. I have no problems and I’m happy. American Home Shield has flat rate services and reasonable timing for the work orders to be handled.

American Home Shield's service is not great and I won't be renewing it. I had a claim for my air conditioning unit and they didn't cover anything. They said something about foreign substance damage. There are loopholes for every single little thing when you read the fine print. The home warranty is not worth it when everything seems to be not covered.

American Home Shield always gets somebody out here quickly and the people who come fix my stuff are always polite. Ramsey Air fixed my air conditioner in June when it stopped working. I could hear it making noise, but it wasn't going. Ramsey Air showed up promptly. The appointment was between 4:00 and 7:00 on Monday evening and they were here a little after 4:00. The guy was very nice and polite. He had to put two parts in and he was in and out very quick. I'm very happy with American Home Shield and Ramsey Heat and Air.

The microwave was not working and Fridge Worx, the contractor, had to order parts. It took a few days to get everything taken care of but it met my expectations.

I had another company that I didn't have a good response with. They didn't have enough vendors in my area. I went with the American Home Shield and I haven't had any problems. American Home Shield is very prompt. Whenever I put in the service requests, they immediately assign it to someone. Whoever they assign it to reaches out to me within the next six hours, and I usually get a response the next day. When the AC unit wasn't cooling, a repairman was out in 24 hours and fixed it that day. Everything was excellent.

I wish American Home Shield could have told me a little sooner what was going on. They paid for the condenser, but I paid almost $6,000 to get the air conditioner installed and I still had to turn around the next year and get the problem fixed on the inside. They could have looked at my air conditioner thoroughly the first time, but it happens and I get it. The repair people only checked one part of it, but then they didn't check the whole system. They saw the first problem and rectified it. Now, I've got to get an evaporator coil that has to be installed. It's a big job, and I can't afford it right now, but I'm gonna get it done soon.

For some claims, the process has been really easy. For others, like my refrigerator, it’s been three years, and it still hasn't been fixed. We’ve had a couple of recent claims as well. The tech for the dryer came out immediately and fixed it. Meanwhile, I still have a claim for the air conditioner. I had it serviced and the AC guys said, "It's not the air conditioner, it’s the breaker." So, I had an electrician come out and change out the breaker. He said, "If it keeps tripping, it’s the unit." So, I called the people who worked on the air conditioner before and told them the breaker kept tripping. They came out and said, “Oh yeah, your compressor is bad, but it’s obsolete. So, we have to get a new heat pump.” They keep saying they’re waiting on Home Shield to send the parts, and it's been over a month.

My air conditioner wasn’t working. The guy came out, said the pressures on the fixtures out there was all that was wrong and that he adjusted some, and that was it. But he fixed it. He was here 45 minutes the first time, and the house wasn’t cooling down. So, I called him, he came back and he was here another 30 minutes. American Home Shield is the least of the worse. But A-US Air did good.

We have two different properties with American Home Shield, and we've been very happy with the service so far. We've been happy with everybody that has come out.

I filed a claim for the refrigerator that wasn't cooling. I had to wait a long time and American Home Shield had to call back. They were overloaded with calls. Also, they had to reassign a different contractor ‘cause the first one was difficult to deal with. They don't answer or return phone calls. American Home Shield reassigned it to Sears and Sears was excellent. They had it replaced in a week. American Home Shield could have a quicker phone response.

The AC unit froze up and VIP Heating was able to thaw it out and get it back in service. AHS was good enough to expedite the service because it was warm and I have a son at home. They got somebody out here that night and finished up the next day. It was awesome.

I'm still out of my house while it's still hot. It's brutal. I went in there last night to get clothes to go to work, and it was 96 degrees. The techs have come and they told me what the issue was. They said they were gonna recommend to AHS to replace the system because mine is 18 years old and the compatibility of parts would be a problem. I got an email from American Home Shield a week ago telling me that they had approved it. And they went on to talk about the non-covered expenses, which the tech had told me about as well. The tech estimated it at 2,000 and AHS came in at 2,200 worth of non-covered expenses. I accepted that and they moved forward.

A recent claim was when the AC wasn't cooling and it was a really hot weekend. I had a personal tech come and he said that there is a hole in my coil. He thought we would have to have a replacement unit done. It would hold a charge for a while but he said it was against the EPA rules to load it up knowing that there is a hole in it, so he did not do that. I called AHS and they said it was gonna be 10 days. I asked them to give me to Integrity Air and I was talking to supervisors to try to get this to happen because I knew Integrity would take care of me. The tech came out and he ended up charging the unit for us and said that it should get us through the summer. He said he would come out and take care of it if it doesn't get us through the summer. I 100% recommend Integrity.

I've had AHS for not quite a year and so far, everything's been perfect. They're expeditious. Claims are handled quickly. Somebody's out right away. It's been great. Recently, the air conditioner was running nonstop and it wasn't cooling. The tech switched something out. Right now, it seems to be working okay. So far, so good. The gentleman was very professional and handled everything nicely. They came out once and then had to come out again 'cause it was doing it again and they were fantastic.

Online and on TV, they said that they would repair certain things. When I called them, it was no issue. But I had to pay something towards it. I was very dissatisfied. I recorded the episode that was on TV and on the radio, but they said that was not the policy. So, I had to come out of pocket with a lot of money. They offered me different things to stay with them. But other than that, I was able to cancel it.

American Home Shield is doing their job. I've had one repair. My washer went out. I called the service department. They didn't hesitate when I called. I told them the problem. And they said, "Okay. No problem." I was a little hesitant at first when I bought AHS because it's a warranty. I have to list my appliances, but I don't have to tell AHS when it was bought, where I got it from, and prove it by a receipt. I just told them, "My washer has gone out. I need help." And they were on it.

I like American Home Shield so far. When I call them, I tell them specifically what I want. They don't follow up and assume.

It's expensive to use American Home Shield, but if something does happen, they'll send somebody out. We've called them a million times. We had the rekey service done when we bought the house. There was a toilet that was leaking too, and a guy came to do the service. It works now. Recently, our air conditioner wouldn't turn on and the fan wouldn't either. The thermostats click like they're supposed to work, but then nothing happens. We called American Home Shield, and it's an open claim now. The contractor said it was gonna be a week before he could come out. It’s summer.

Our air conditioner was not keeping the house cold enough. It took so long to get below 74 or 72. I called American Home Shield and it was easy to get through. I paid the $100 deductible for someone to come out however I did not get a person assigned to me for over a week. I had to call and ask again for somebody. Nobody ever contacted me. A tech came out and he was very knowledgeable. He checked the inside as well as the filter. He went outside, unplugged it, and plugged it in. He checked the ignition and the amount of electricity. Everything was fine. He said the unit is retired and this model was not being made anymore.

AHS has always been great and their claims process has always been very simple and user-friendly for me. Having them means I don't have to go hunt down a place that's going to do a good job that's going to stick with it that make schedules. It just makes it very easy for me to know that who's coming to my house to do stuff is a good person and the right person who's been vetted by somebody else and it's not a tossup of maybe they do not do a good work.

Recently, All South AC fixed both units. They seemed to know what they were doing. They said the downstairs unit needed a fuse and there was a loose wire. For the upstairs unit, they said it was a condenser. The upstairs unit is doing fine but the downstairs has gone out again. They’ve got to come back out.

When making claims with American Home Shield, you have to go through the prompts and it’s sometimes a little difficult to get somebody on the phone. A lot of home warranty companies just instruct the contractors to not condemn units and to put a band-aid on things and just fix them. I've got friends that work for home warranty companies and that's the motive. But when things are ready to be replaced and the homeowner is willing to pay their fair share of the cost, they need to look at how long has this customer been a customer, how many claims they put in, and for how many of the same issues. In an old house that we had years ago, we had American Home Shield and they kept putting a band-aid on things. Finally, they condemned the air handler and the heat pump. I paid my portion of $1,800 and technicians came out and they fixed it. $100 service call is typical with inflation and the price of fuel.

One of the air conditioners wasn't cooling correctly. It was during that stretch of heat we had here in the Midwest, and it was struggling to keep up with the heat. I submitted the service request online and it was super easy. Their website was pretty seamless and it was very easy for me to navigate the site. The contractor that came out had everything they needed. They fixed it right away and on the same day they came out. I really like American Home Shield. It's a lot better than any other warranty company I've dealt with.

When I had a claim for the air conditioner, the tech came to fix it the next day and it's all good now. He was pretty good and knowledgeable. He got the work done in 15 minutes.

All I did was make a request to have someone come. I got into the website and that's where I did it. Sometimes I wait to have the contractors call me, but if it's the first time I've dealt with this particular one, I would step out and call them because I don't know who they are. I had problems with my air conditioner that we didn't know whether it wasn't working because it wasn't working or there was a problem with a fuse. And it turned out that there was a problem with the fuse.

American Home Shield was very responsive. When I called, the service people came at a good time. And both things, my garage door and fan in my kitchen, were fixed.

I called American Home Shield and that same evening, they sent me a text message and said that I had been assigned. I got a text message the next day that told me what company was coming for the plumbing. I used AHS before and the contractors did a great job. But one contractor they sent out put in an air conditioning unit and broke the siding of my house. They could have put a cap around that. I sent a text message and they never responded to me about trying to correct it. But as far as doing the replacement, that was great.

My refrigerator wouldn't dispense ice from the door. Working with the rep was very good. They set me up with an appointment within a couple of days. They were prompt and the tech showed up on time. He was very knowledgeable. He worked on the refrigerator and it worked for two days but it stopped. But I'm okay. As long as it makes ice, I can open the door and get ice. The tech tried his best but the refrigerator is probably just too old. He got it working but it didn't hold up.

I've used American Home Shield a couple of times and everything was great. They did what they said they were gonna do. We had a claim for a garbage disposal. A tech had to come out twice for the AC too. Both times, it just wasn't cooling and the techs fixed that. I have an old system that requires R22. I was impressed with the fact that they were able to refill my system with R22 when it's not available anymore. One of the techs was from Sierra Mechanical and he was a pretty good guy. I liked him. The only thing is he could have given a half-hour notice before he showed up. That would have been nice. But that's a minor thing.

I had a problem with my filter and I made a claim with AHS. For most of my previous claims, I'd get a text quickly telling me who the contractor is. Then within 24 hours, I'd get a call from the contractor. But this time, that didn't happen. The contractor was JT Ultimate Pools and I had to reach back out to them several days later, so that was odd off the bat. Then, when the tech came out, he told me I didn't have an issue with what I had an issue with. But I still have an issue with it. He said I had another problem, which turned out to be a problem, but he did not really look at my other problem. Then he left and they sent me a estimate. In the end, AHS wasn't going to cover what he was claiming the issue was and I decided to go with somebody else. If I call back AHS, I’ll ask for a different company and I would not ask for JT Ultimate Pools again.

I like American Home Shield a lot. They've helped with a few things so far. There was a little communication problem with my last job that I had done but once I got ahold of American Home Shield and the company that was doing the work at my house, they got everything sorted out.

My washing machine was not spinning so I needed to have someone come out to fix it. I reached out to American Home Shield, paid my little fee, and they got someone out quickly. The repairman immediately looked at it, knew exactly what the issue was and resolved it right away. He also explained what was going on. It was a quick turnaround in terms of getting it fixed.

My AC was not coming through. The tech that came out was very professional and on time. He was quick. He noticed how dirty one of the filters were. So it wasn't getting enough air flow through. He took them out and fixed it. I've made a couple of claims with American Home Shield and there were confusion. I had to call twice on different issues and I was getting somewhat the same answer, but different because they really didn't know. Instead of just saying, "Hey, hold on. Let me find that out for you." One of the reps just kind of guessed. Other than that, I haven't had too many issues with them.

The contractor American Home Shield sent has been very good. Their run fee is too high, though. They charge $100 just to come out. It should be lower. I thought about changing them. The run fee and what they don't cover are disturbing. They need to do a better job of mentioning what they don't cover on particular items. We had a garage door and we almost paid as much for fixing it as we could just without American Home Shield. They didn't cover it. I could have gotten a contractor on my own cheaper than what we ended up paying.

Springdale Plumbing was very responsive. They came out later that day when we first called them. They fixed the faucet that was leaking around the base and did it quickly and easily. The experience with American Home Shield has been good. I’ve had several issues with the air conditioning and they’ve sent somebody out quickly and got it fixed. So, it's functioning properly throughout the year.

AHS is very user-friendly. They're on top of it. Communication is great. They immediately respond back. If I have any problems, I'm able to call. Great customer service with that. That always helps if someone doesn't know what they're doing. The air conditioning was not turning on recently. I went online, started and opened up a claim right then and there. Within a few moments, they connected me with a company. The techs that came were very professional and communicated well.

The first time Above Par Heating came for my AC, they said they fixed it but they never did. It broke down again. I called them and they never returned my call. The agent is useless and they are not good in customer service. I have to go get a hotel to stay in and AHS is not gonna pay for the hotel. Above Par is not doing their job. American Home Shield is not allowing me get another contractor. The service is horrible. It’s just too much. I'm living in a 120-degree house in Arizona. I called today and I required my claim to be escalated. It’s been two weeks my air conditioning has not been fixed.

I've had one request since I joined American Home Shield and it was for the AC. I'm happy with how that turned out. The tech came out, resolved the issue and told us about some longer term issues that could happen too. However, I was a little disappointed as I couldn't reach anybody by phone. I had to do it online. The only other issue was I did the initial request for one unit then later, we had some problems with the other unit. When I sent the next request in, I asked if we could get it all on one visit. It took a while to get them to resolve that. They were trying to charge me for two visits. but they resolved it.

The air conditioning wasn't putting out cold air. The tech had to put a shot of Freon in it and it's been fine ever since. American Home Shield has been very good. We have a good relationship so far.

Our recent claim with AHS was a refrigerator that a compressor and evaporator had gone south on. The gentleman came out initially and assessed the situation why the refrigerator did not work. Once he determined what parts were needed, he ordered them. Within the usual time period, came back and installed it. It took about three weeks to get the parts in stock. Once it was in stock, he was very prompt in installing it. It’s working perfectly now.

I cancelled my policy because I've been paying for three years and when I called for issues, they could not help me with my situation. When I started out, it was $101 a month. The next year, it went up to $106 a month. Now, it's up to $115.23. What am I paying for? My water pressure was down and it was a well issue from what I was told but AHS couldn't help me. I've had to pay $115.23 a month and when I called for assistance, I had to pay another $115.23. Then after I cancelled my policy, they sent me a thing saying I owe $108.07 to close the policy. I was so disappointed. If you get the policy, make sure that they tell you what they don't do or what they can do.

With my recent claim for one of my air condition units, I had to call twice before they sent someone out. I also do not like the fact that I pay a monthly payment and still have to pay a service charge when someone comes out. But I like the fact that AHS assists with repairs. The service also went well. I'm satisfied with AHS.

The thermostat went offline and it was clogged up. It took a little while to get the contractor out. I had to call American Home Shield and then they had to call and schedule the appointment. So from the time I called American Home Shield to the time they came out, it was about five days. But the contractor was excellent. Everything came back online and started working. I also had a contractor come out and fix my refrigerator when I first bought the house and they were like $2 from having to replace it. But it works now.

I have two air conditioners. One, the guy came, found a valve and fixed it right away. With the other one, the repair people couldn't fix it, so I worked it out with American Home Shield and got a credit toward a new one. They offered me a replacement, but I needed a beefier one, so I took the cash-out option and bought a new one. It worked out well. From when they approved the diagnosis to when I finally received the check, it was two weeks.

DO NOT WASTE YOUR MONEY on American Home Shield (AHS). I have 3 properties with American Home Shield (AHS) but based on my latest experience with AHS' lack of service, delays upon delays, and their people dropping the ball over and over, I will be firing AHS and will look for a dependable company to get home warranty services from. I have no idea how American Home Shield (AHS) stays in business! They have been sued before, but apparently they have not learned anything.

We have been loyal customers with AHS yet they refuse to fulfill their contract as far as replacing home appliances in a reasonable time. Our case has been open since June 3rd yet still no resolution. Our freezer is broken in the middle of the summer and they have been falsely claiming in various emails dated different dates that the part has been ordered. She I called the Appliance company, they have no word when the part will arrive from the manufacturer. We have been told that the fridge will be replaced if the part will not arrive and it didn't know. We also was told and promise that we are eligible for a voucher in the amount of $150 to get a small fridge while waiting for the part, yet we didn't get that either.

I was getting warm air from my air conditioner. That was why I called American Home Shield. It was scheduled for the day after. A guy called Tuesday and he was there on Thursday afternoon. He changed a part and that was it. Everyone at AHS has been very good and efficient.

I was having problems with my commode in the master bedroom. The tech was great. He resolved the issue in 20 minutes. The commode is making a funny noise but it's doing better than it was. With a home warranty, there's security in knowing that you're gonna get your issues looked at and taken care of quickly. They're very reliable, professional and nice people.

American Home Shield gets right on the issue and they take care of it. I can depend on them. Also, the contractors they send out are good. A1 Mitchell's Heating & Cooling came in to make sure that we didn't have a line that was plugged and they were great.

We had a main sewer line break and it was sending sewer gas into the house and I have three young children. I called and said they have to send somebody out here right away. They said they couldn't get somebody out here for three weeks, which was not acceptable. They made an exemption and they used a company that was local to Barstow. This company was great. They had to take out some floor tile and drill through the concrete. When they were done, it was like nothing had happened. An old cast iron pipe about four feet tall cracked and the company came out and replaced it with a PVC, then got it up-to-code.

The air conditioner is not cooling enough. I'm still trying to work on my claim for it to American Home Shield. The tech was supposed to request the part and still hasn't done it. So, I still have to get back with him and American Home Shield to make sure it's been done. So far, as far as AHS, it's been good. They come out and help me fix whatever's broken.

I called American Home Shield yesterday at 5:00 and spoke with someone. They said somebody from customer care was going to call back and talk to me about what the warranty coverage is going to cover on our AC unit. We've been without air for about a month now. It's a long time. But we understand with COVID that there are difficulties in getting people out.

I've had American Home Shield for five years and what I like about it is I can place a call and the issue gets resolved. However, some technicians are good while some, you gotta follow up after. We placed an order recently for the garage door that wasn't opening. Lynoka Garage Door Service came out twice and then resolved the issue.

When Price Right came out, it wasn't a plumbing situation. So, they referred it to an electrician. My hot water heater wasn't getting any power to it. So, I thought my hot water heater was out. When the electrician came out, he saw that there was no power to it, and he fixed it. I’m very satisfied with American Home Shield. I would recommend them very highly. You don't have a long wait. You call, and you get service not on the same day, but you get service very soon.

I had an AC problem and American Home Shield found a vendor for me. It was simple. I went online and requested the service. The contactor came, knew what the problem was right away and fixed it. Everything's been working great since. AHS is worthwhile.

Keilly’s Plumbing came for the water heater. They investigated and the flame was off. They just turned back the ignition so I have flame and it’s working well now. I also started a service request with American Home Shield because my AC was not working. The system could not find a technician. American Home Shield informed me that I was allowed to find my own technician. I tried to find a technician but two days later, I still could not find one because nobody was willing to work with the home warranty company. I called back to American Home Shield's customer service to help me out. They said they could help me out. The rep had to cancel my original service request then create a new service request for me so that the system could look for new technician.

Appliance Smart Repair came out for the dryer that was not heating up. The tech was able to put the fuse where it needed to go that blew out. The tech wasn’t on time, but he called to let us know that he was running behind. He was friendly. He was able to resolve the issue fairly quickly. We've been using the dryer since, and haven’t had any problems. We've had American Shield for three years and this was the first time that we've used it. I liked that they were able to refer us to a company that was available to come out quickly to resolve our issue. But on the flip side, we don't like the monthly fee that is associated with American Home Shield. It's excessive, especially if we don't use the service.

The toilet was leaking and the contractor sealed it and fixed it. It's working really well since then.

A/C Doc Heating & Cooling came and they repaired our air handler. They were nice people and they handled the job that they were supposed to. But they had some issues in terms of an attic furnace. They had a few big guys, so they really couldn’t get up there that easily. So, I had to wait until somebody who could get up there could come and that took a little bit. When they got somebody to come out here, they looked at the situation then they had to order the part. After that, it took a couple of weeks before they were able to get the part in. But when they did, they came and got the repair done pretty quickly.

My garage door wouldn't go up and down. The contractor came in less than a week. Everything was great. They made sure everything worked. And I was satisfied with the scope of work. AHS has helped me a few times and the service is good. It's convenient and it's one place to call when I have an issue. The service providers are quick with getting back to me.

American Home Shield takes too long to send somebody. When I call a claim in, it's fine. They work with me. But there is a waiting part so I have to call back in order to get someone to come out. My claim for my AC unit hasn't been resolved yet. The first time, I called and had to keep calling. Then I called the company that American Home Shield said they had put on to come out. They came out and they fixed it for a minute but it's doing the same thing now.

So far, we're satisfied with American Home Shield. They're performing as expected. We've had a couple of snafus, but they've handled them well. One of their vendors has been pretty bad to deal with. They were unprofessional. They sent out an unprofessional person three times. The first guy was miserable. He was trying to make money. I don't know what he was trying to do, but he didn't come prepared. We started with the inspection and he did a half job even though we paid full price for two units. He didn't do what he was supposed to do. Everything was working fine on our air conditioning. We have our HVAC check twice a year and have always done that for 40 years. This guy came and said, "Well, there's something wrong with your board or whatever. So, we're gonna go fix it." He left and they ordered a part. Apparently, it's a $1,000 part. He brought it back, put it in, he didn't check it and he left.

Someone from Gateway Plumbing came for a claim we had and he was fantastic. He was very prompt and he fixed everything. He was a very nice and sweet gentleman. We were really happy with him.

I opened a claim. AHS assigned United Air Temp. They came six days after that. There were two gentlemen and they figured out what was happening. The wire was touching. They insulated the wire and just replaced the fuse. With my previous claim, the gentleman that came was completely clueless about what was happening. So the manager had to come over and get it out and fix it. But so far, I'm happy with AHS. I like that I can submit claims online and pay the deductible. Then automatically they assign a company that will reach out to me.

With the service, I have peace of mind that if something goes wrong, I'm covered. We had our home inspected and the inspector found something with the air conditioning. Value Heating said it was fine.

My AC upstairs wasn't coming on. So, Eagle Heating came out one time. First, when I made the claim to American Home Shield, the unit was off. It kicked back on, but it kept going on and off. So, when I called and made the claim, I was telling them that. When they came out the first time, the tech was like, “Well, ain’t nothing wrong with it.” A few days later, it came off completely and didn't come back on. I was telling the tech what it was doing the first time he came, but he just said, “I checked all the levels and all of that. Your coolant level is good. Your Freon is good.” I was like, “Man, that ain’t what’s going on. I’m telling you what it’s doing.” When he came the second time, he said the problem was the fan motor. My mom was here at that time, and he said that he changed the fan motor and did some other stuff but I don’t know if he actually did that or not. It's working fine now. AHS did well. They got on top of it. I always tell people to get AHS.

Underneath the kitchen sink was wet and it looked like something had leaked. I noticed that when the dishwasher was finishing its cycle, water came up. I called American Home Shield and the tech came at the time he said he was going to come. He explained to me what he was doing before he did it and made sure everything was cleaned up and dried up.

Filing the claim was straightforward. I used American Home Shield's website to file it. When the contractor came first and said the microwave box has to be replaced, and it was backordered, another company came and fixed it immediately. It has been working fine.

The service of Rooter King Plumbing was fine. They came because the toilet kept running. The tech called me within three hours of submitting the claim and asked, “Can I come tomorrow morning?” I said that would be fine.

I like everything about American Home Shield. They're very good at what they do. Recently, they had my dishwasher repaired and the tech was very professional. The motor was bad and he had to wait for parts.

I had an issue with my AC. I called AHS and the tech came out and fixed it. He was awesome.

I'm very happy with Liberty Plumbing. They've come out to me a few times. The first time was for a heating problem. And they were the same company that came out for the air conditioning. The ac was missing some Freon. They repaired it and put some Freon in. We had to pay out of pocket. But it's working fine. I'm very happy with American Home Shield. It has been helpful. I like having the protection. And when I call them, I get results and they've been good results so far.

American Home Shield was prompt, and overall, the claim went well. The technician who came out tried really hard, but unfortunately, he couldn't fix what was wrong because he was only allowed to go so far out. We had to call a Roto-Rooter service.

For the most part, I'm liking the service. It sucks that I've had to use it so much because I moved in and things kept breaking but it's been easy to use. The only minor complaint I had was with one of the contractors who insisted on a video call when I knew what the error was. So, that just delayed everything because they did a video call for me to tell them what I already told them in my email. Other than that, American Home Shield has been great. They've been very helpful with getting my stuff repaired in a timely manner.

We have an old refrigerator and it stopped working. American Home Shield sent out one repairman who took a look at it and said it was dead. He said someone else should look at it for a second opinion. A second guy came out and he worked with older refrigerators. He opened the back of the refrigerator and connected a wire that was loose. This was going to the compressor. It was all fixed. American Home Shield has been very responsive and very easy to work with. We've had other major products and small projects with them. We've been with them in this house for 25 years. My kids use them also.

I've had Patel’s Plumbing out for two different service calls, and both of the gentlemen had the stuff with them. With the recent service call, I thought I had a leaky pipe, but it didn't appear to be. I also had a toilet that was running on, so the service guy came and looked at the piping. There was one part that he had to go back out to the truck to get then he replaced the inner workings of the toilet and repaired it.

I did a claim for the air conditioner and it took a week and a half. It was summer. I asked other people and the wait was sufficient for being summer. The tech that came was really great and fixed the problem. He didn't have to return with parts. I had one other claim and it was for my refrigerator. That one sucked. I had to wait a while and when a guy came out, I had to wait again for the part. What he fixed wasn't what it was so I had to wait again. The whole process took a really long time. It was my fridge and stuff went bad.

One of the outlets got wet in the garage. So, there was an electrical issue where I was pressure washing. Water got into one of the outlets and shut it off. I spent $100 for the electrician to come out and he reset a GFCI outlet. That stung but the issue was resolved. So far, my experience with AHS has been good. But if it was an issue where something wasn't really taxing for them to do, it would be nice if there was a reduction of cost from $100 to $50 call-out fee. The tech I had probably didn’t press a button from that standpoint there.

One of the motors in the dishwasher was broken, so the water wouldn't go out. When you first call American Home Shield, there's an automation that you go through, and before I could even get any further, I had to do something with payment before I got into the issue. I get it that everybody's moving over to AI. But it seemed a lot more automated than it could be personalized or have someone on the other end.

I like American Home Shield. It's a peace of mind that if anything happens, they got my back. I have an issue today where an air conditioning company is coming to take a look at the air conditioner. I also had a claim where Overhead Garage Door came out and it was the same thing. They took care of it right away. When my renewal contract was coming up, I spoke to their customer service and that was a good experience as well.

Our property manager on site was satisfied with the work and the tech got all of our tasks done with one visit, which was great. I like American Home Shield better than an insurance. They also take care of some of the property management tasks. So, that reduces the workload for my current property manager. I'm very satisfied with their service.

I've used American Home Shield for plumbing issues and the air conditioning issue, and it was the same company that has come for everything. I had an issue with that company, but I was able to get that rectified. Over the wintertime, American Home Shield ran a special about getting the health check for the furnace. I paid the $100 and had the contractor come check the furnace. They upsold me an air conditioner check where they would come, clean the air conditioner and check the overall health. I told them what was wrong when I scheduled the appointment. The lady said an air conditioner check didn't cover cleaning the air conditioner but if there was something wrong with the air conditioner, they were gonna tell me.

I have a lot of air leaks around the furnace and my vents are not connected. The contractor was the second one who came through and they don't do that type of work. So, I told him to make sure he'd make a note or referral. But I haven't heard from anyone about that. So I have no airflow in two rooms. Other than that, they were able to seal around the furnace. The tech had this special tape and he sealed it up really well.

Their service is okay. But it could be better. It seems like when you put in a request and I understand their business, they go to the lowest bidder. Also, sometimes, the people that come to you to do the service aren't very good or not very responsive. The last claim I had for my air, supposedly, they were gonna call me within 24 hours. But they didn't. So I called them. They said it was gonna be two and a half weeks before they could come to my house. They canceled that service request. I had to go call American Home Shield, file another one and request somebody different.

Absolutely horrible company. They are essentially a referral service. They charge you the deductible to get the least qualified repair person to come out. The repair person will almost always find a reason to upsell you to some other service, product, or replacement. AHS will also find multiple reasons why something is not covered. Each and every call I have made to AHS has been met with some type of resistance.

I had gotten a new washer through AHS. Later that machine needed work on it but due to covid parts weren't available for a very long time and AHS gave me an option to purchase a new one with a credit of what it would cost to repair it. I went ahead and did just that but the washer I thought I had ordered didn't show up. But through my persistence I finally got my washer with no restocking fee. And I have my Maytag washer with Agitator. Thank You AHS. I've been a long time customer and recommend you to everyone!!!

We purchased the American Home Shield Platinum Warranty when we moved into our home in April. On June 20th, 2022, we had their repairman come out to repair our Bosch 30" microwave/oven combo. It was not repairable and as the entire unit is wired as one, the entire unit needed replacing. We were offered a replacement list to choose from. There were microwaves, ovens a few 24" double ovens, but no items were comparable to our unit! We have called and called - sent to different departments, and finally, I said I would be happy to be put on a waiting list until they have access to the correct unit. Nick said that they would not put us on a waiting list for the correct replacement - they do not do that. They do not have a unit like ours.

I like American Home Shield. They're good, prompt and have 24/7 help at any time. When my water heater was out, they helped me get a new replacement and had Rheem pay for it. The water heater was still under warranty, but Rheem would not move on my end. American Home Shield called them, and they were able to move on their end.

A repairman came out and serviced my oven. The heating element went out. We tried to broil something and the broiler didn’t work. It was getting warm but wasn't heating up to the right temperature. The repairman knew exactly what needed to be done and was at the house for half hour. I like having American Home Shield. However, they don't have a lot of contractors in our area so it takes some time. I have had an issue with them where they were not able to get somebody out in a timely manner. I was going to have to go about doing it myself then get an invoice from the guy and resubmit it to them, but that was too much of a hassle for me. I just went ahead and paid an electrician out of pocket to come over. Also, customer service needs some work. That's why I don't like to call them. I don’t care for their customer service. Having the access to the internet submission of claims is very nice.

The computer on the dishwasher burned up and when the contractor came out, they had to leave and I had to purchase a mounting bracket for underneath my countertop. Then, I was able to make an appointment for them to come back. But that was very quick after I got the part.

The toilet, the tub and the shower were clogged and the repairman was good. He told us what he was thinking and what the problem was. He got one of those 100 feet wire to go into the plumbing and he checked one side, which he said was clean. When he checked the second one, he told me right away to check it out and what was gonna happen. And all the water started coming out. From this experience, American Home Shield was great. People can definitely use it.

changes the status of a request. When I log into my account and see that open request, the status says that the contractor is trying to reach us and we are not reachable. Nobody has ever called me. It's me who has been following up. The contractor has also come here five times, and so far, only one small piece of work has been done. The rest, different people come every time and they check, try to fix it and say it needs to be replaced. So everything is open.

So far, it's been great with AHS. I haven't had any issues that were not addressed so I've been pleased. The contractor who came out for my AC was very quick and professional.

I've been pleased with everything, so far. The tech went and fixed my AC upstairs then the motor on the other one. However, the one upstairs started blowing hot air. I went to the back and saw it had a leak on one of the lines, and the tech said he was gonna come by. All in all, I like American Home Shield's service. I don't have to worry about finding somebody to do repairs for me. I just call one number then pay the service fee and it gets taken care of. Since I'm single, I don't have anybody to help me with that and for me, American Home Shield works good. I get to call back if something goes wrong and if it's within the 30 days, I don't have to pay another fee. I wouldn't switch over to anybody else. I would stay as long as I can.

The plumbers have been out twice. There was the leak in the attic and they fixed it. They came right on time and did everything they needed to do. The contractors have always been fine. I was perfectly happy.

I had a leaky faucet. The contractor changed two cartridges in my faucet and they were very polite. It was great. I'm a widow and I don't have anybody to help me and having American Home Shield is peace of mind.

My showerhead was leaking in the bathroom. I called American Home Shield regarding the issue and they sent over a plumber. The issue was fixed. I had a pretty good experience with the plumber. I didn't have to explain to him much. When he came in, he knew what the issue was. He had to replace the stem of the shower handle. So he got the part and replaced it by himself. It was done within an hour and I didn't have any issues after that. Recently I had another claim regarding my AC. I went through American Home Shield and they had to replace a capacitor on the AC unit. It was smooth and quick. American Home Shield's service has been good so far. They can find a person quickly. If I had to find someone, it would have taken longer and probably costed me more. With the previous two claims that I had with American Home Shield, I only had to pay the $100. I didn't have to pay anything extra.

Usually, they have lots of vendors who can get out pretty quickly. We had two AC problems in the last month and they were quick. The techs came right away. The issue happened on the 4th of July weekend and the techs were out Tuesday after the Monday holiday. They were very professional. They came on time and sent a notice before they were coming. We got the capacitors changed. We were very satisfied.

The ice maker motor was not functioning properly and making noise on my GE refrigerator. The first visit was a video phone call and it was cool because the tech didn't have to come out twice. It was something really easy to diagnose. When he saw the video, he ordered the part and then came out the first time. But I had to call him back. He's coming back out today because it's not producing ice.

The contractor snaked on a couple of places. So, that was what fixed it up. I have a tech coming out, because the ac ran out of Freon. The unit is not blowing out cold air. So, they're supposed to get in contact with me here shortly. But the first tech also did a tune-up on my HVAC system. That was a courtesy call. They had run some specials. $70 for a HVAC tune-up. He came out to look at everything where it would get a clean bill of health. He was clean-cut, professional. I like him.

The AC technician was a very sweet guy. He came over and fix the AC immediately. It was a very good experience. Everything is good. But in general, sometimes the service is okay and sometimes it's not. I wish the range of activity and fixing the stuff was wider. Because I noticed that many areas where you get into trouble with some home repairment, it is not part of the home warranty coverage.

We have American Home Shield on this house. I also have it on another house that I acquired through my sister's passing. And it has been working out great. I like it. We did the checkup on the AC. The guy came out, checked the AC, and said everything was fine. The contractor did good. Three weeks later, I had to put in a request to have service on the AC. It wasn't cooling. That was when AHS sent out HC Mechanical. The guy went up and checked it. He ended up saying that it needed Freon. But I thought that other guy, when he did his checkup, would have checked it from the other one when he was here three weeks before. So, this new guy added a bit of Freon. And he mentioned something about a float valve.

My water heater was leaking, so I called American Home Shield and gave them the information. However, I didn't notice Home Shield had some type of connection and when I called at first, I put it on that. When the man came over here and told me, that's when I realized I put the claim on the wrong thing. I went back and we changed it all. It just so happened the plumber that came was contracted through American Home Shield. He came out and took pictures of the water heater, and everything was smooth from that day on. We just had to wait till they got the water heater up there.

The techs that AHS sends are okay. I've had claims for the washing machine, the furnace and the air before. However, for my recent claim, they said that they couldn't fix the noise the AC was making until it actually broke and we're left without air. It's still making a noise. But we can't do anything about it.

The service people were very professional and honest. They could have made something up and charged me a lot more money, but they found a simpler solution. Now, my AC is working.

A repairman was here the next day after I filed the claim and fixed the issue.

Our air conditioner wasn't getting cold. After making a claim, someone came out the next day. Everything went smooth-sailing. They did what they needed to do and the unit started working. A few years ago, we had problems with our central heat and air. That was replaced and I was really grateful for that. I really enjoy everything American Home Shield does. They're very timely and they usually fix the problem. That's great. I like that idea of technicians coming out and doing what they need to do for the price.

The plumber went above and beyond what I was hoping to have. The sewer line from the main bathroom had ruptured so it was leaking into the backyard. He came over and didn't think he had to go into the house, but he did 'cause he wanted to make sure that there was nothing more severe. What was nice was since they're a local vendor, the plumber had been out to the property long before I owned it. He surprisingly recalled some issues that the house had. Through that knowledge, he was able to tell me what I could expect into the future and potential fixes I might want to think about making. But for the most part, he fixed the problem and told me what I needed to do. I have a dog, and he was cognizant of it and made sure that I needed to remove all the soil. He also gave me some recommendations on where to cost effectively buy that. I was pleased with the service I got.

The air conditioning was working, but it was not cooling off. It was throwing air, but it never cooled the house. It never came lower than 86 degrees. At nighttime, that was when it was going down up to 86 but during the day, the temperature was normal. I think it ran out of coolant, and it also had a leak. The techs that came out through American Home Shield were very friendly. They looked like they knew what they were doing. They looked very professional. They checked everything, and they told us what the problem was. They said that they were going to try to fix it, which they did. They did something that day, but just in a few more days, the same thing again was happening. The Freon went out again. It had another leak, which they came back and they fixed it too. Right now, it's working a lot better.

When I make a request to AHS, it shows up the next day. I had an issue with the water heater. The tech said the pilot didn't ignite because it was old. He ordered the part and he came back in eight days and installed it.

There have been a couple of times when it took a bit of time, but there have been so many times when it was right on the spot that I can't say anything bad. I like having the service. It's easy because I just hop online and request my service with them. Within 24 hours, whatever the company American Home Shield assigned to me usually reaches out quickly. So, it works really well. Recently, it was something on the outside unit. It was something that was original to the unit and the contractor just had to replace that one little box on it, and it worked fine. It was a simple fix. I'm thankful for my policy.

It's very easy to start a claim and American Home Shield is quick to get someone out here. Recently, a switch blew and the electrician that came out was great.

The service is good. But I pay every month a reasonable amount for a once-a-year type of service. That's the only item I dislike. It would be great if AHS can give an offer where if I'm using the warranty five times, I'm charged a little more than if I'm using it one time. Otherwise, I'm satisfied.

The igniter in my gas range went out. So, KN repaired it. They were really nice. My experiences with American Home Shield were really seamless and pretty simple.

My dishwasher and my oven-microwave weren't working and my tub wasn't draining. I called American Home Shield and paid my $75 and they sent somebody out. They were awesome. They resolved everything except the dishwasher. They had to bring parts later.

My only complaint would be the modifications within my policy because I've been having to pay for those. When they use the word modification, American Home Shield doesn't cover that. I found out through Mr. Rooter that it depends on the policy that you hold. AHS has the platinum where it covers that. At least that's what was explained to me by them. But I like that AHS can send contractors and repair my appliances or utilities.