American Home Shield Reviews

People should give American Home Shield a try. They've helped us out tremendously and it's great service every time. The contractors are usually good and knowledgeable, and I haven't had any issues with any of them.

The Thanksgiving sales were going on so I bought a new thermostat for my home and I called American Home Shield to send someone to replace my thermostat. But the guy who came didn’t know what the issue was. First, he said, they don't change the thermostat. I said that I just called to change the thermostat and I don't have any issue with my heating system. I bought the Google Nest and he said that they don't do or don't know Google Nest. Even I didn't know how to set this up. But he helped me anyway. It was a small thing to change the thermostat but it was a good experience. I’m planning next year to order the duct cleaning through American Home Shield as well as my plumbing stuff and changing my faucets so I can get a better rate.

I like the service. The part that I don't like is they will fix something but if something breaks after their contractor fixes it, American Home Shield doesn't take the responsibility of it. I had three refrigerators that I needed fixed. They had four different companies that came to my house to fix it. None of them knew how to fix one of the refrigerators. I had to take it back, and American Home Shield gave me money for it. That was good. But the problem was, when they connected the water hose to my refrigerator, that thing leaked and it flooded my whole kitchen and living room.

I had a claim with AHS for a bad sensor and a porch light. The tech came really quickly. We thought it might have been the switch. Changed out my light switch. Went through it and found out that I had a bad day night sensor and the light. Bypassed that and fixed it. That was the third time the tech's been here. He's a great guy. He's dependable and informative. AHS has a quick response time. They also find good people.

American Home Shield has been great so far, and I would definitely recommend it for anyone. I've done three claims, and the website was easy to use. The repair people are professional too. They were really good at their job, and they did the job quickly. My toilet was leaking recently, but it wasn't an internal plumbing problem with the drainage of it. It was the tank. The plumber tightened a few things and it fixed it.

My microwave went out and American Home Shield sent out a service provider to look at it. The tech said it was probably a couple of fuses and he scheduled another appointment to come out and fixed the issue. Once the repair was done though, it wasn’t explained if I would have to pay another deductible if the microwave goes out. I had to ask a lot of questions after they said a service person would be assigned to me as far as next step. The automated diagnostics check via the phone was very complicated. It didn't work. When I spoke to a live person, I was told to download an app. There was no way to put speaker on so it was hard speaking to that person and all the diagnostics that they asked me to do had already been done prior to the call, which I explained. She couldn't hear what I was doing and the pictures weren't clear.

I called American Home Shield for the dryer that wouldn't come on. Sears came out and fixed it. It took a little while but that one was okay. The one I had problems with was my icemaker. A plumber came out, and he supposedly found an ice cube stuck in the wheel that turned around which stopped it from turning. That was the first false alarm. It still didn't work. American Home Shield sent Sears. They came out and replaced the whole icemaker. It still didn't work. American Home Shield was supposed to send another person to fix it. But it was past the 30 days so they told me I'd have to pay the $100 again. I'm not very happy with American Home Shield. I'm thinking of switching right now to another company.

For my claim with AHS, the dryer was stopping and going. Every once in a while it would hit again and work. But this time, it was pretty much dead when I called AHS. The tech came over. He wanted to take his shoes off. I told him not to bother. I left him in the room and went about doing something else. He called me and that was when he said it was not the dryer. It was where you plug it in. Something to do with the electric thing. What impressed me was when I called AHS back to say, "It wasn't that. It was the electric thing unit that it was plugged into," they didn't charge me to have that electrician come out and fix it. That blew me away. I'm very happy with AHS.

We've used American Home Shield a lot. We like that we just call them and they schedule somebody to check out what's the problem. They've replaced two faucets for us. We've had some issues with our appliances and we've had really good experience down there with the people they send out. We've been lucky with the AHS down in Port Aransas. We like them and I'm getting ready to renew it.

The service of AHS has been great. Two of our burners were not working on the stove recently. I called AHS and it was easy to submit a claim. The claims rep was great. They emailed and sent me a text message with the contractor’s information. The tech that came out talked us through exactly what he was doing. He was very knowledgeable and his customer service was very good.

We've been with AHS for a long time and we've never had a problem. They have been really good. Recently, the pipe underneath our kitchen sink broke. I called, reported, and within two days, the gentleman was here to fix it. I've had one bad service tech and that was all in all those years. The rest of them have been fabulous.

I love American Home Shield. I would never leave them. They're the best company. I recommended them to some of my co-workers that got their house. I'm very satisfied to be with a reliable company that will take care of all my needs. When one company would say they couldn't come, they would send another technician. Recently, my furnace was shutting off and on. The contractor had to put in a motor. They were trying real hard. They were so professional. The only thing American Home Shield made an error was when they took another 125 out. But they refunded it back.

My boiler was leaking gas two separate times. During the first one, the pilot wouldn't come on. The gentleman from Union Express came out and put a thermocouple in there. The next time, my husband went down the basement and he smelled gas. They call it a back up, and then we called PGW. They came over and verified it, and we had to call American Home Shield. The tech came out two days ago and did another thing because it was leaking gas again. So that's two leaks on there PGW's been out. The boiler is completed now unless we smell more gas.

The fan was not working in my living room area. Techs tried to fix the remote on the wall but could not fix the remote on the wall unit. They attempted to replace it but I was told that that model remote is no longer used. So they fixed it by putting it up and leaving me a remote control to the fan that I use to control the fan at night. Give American Home Shield some consideration. But be sure of what you looking for them to provide. There are certain limitations that'll come into play that you may not see when you first review the plan. But once you have a claim, they come up. For example, I didn't know that they only pay $10 towards Freon. Freon cost over $100. That is a very big disappointment.

The water line main switch was leaking inside the wall and water was building up. It was a very slow leak that eventually started seeping through the wall and created some mold and some water damage. When I put the claim in, AHS put me in contact with an expert plumber and he came out and assessed that it was more than just a plumbing situation. It's also going to be some mold treatment and repairs to the wall. The contractor was knowledgeable, courteous, and prompt. They came by the same day after contacting me. They were really great to work with.

The American Home Shield policy that I had for our property in New Jersey was great. But using the policy out here in Nevada sucks. We had a claim for the hot water heater and the plumber that came didn't even look at it. He just opened up the door, took a picture, and said, “Okay,” and hit up his friend as soon as he hit the car. He told his friend that we had a flood and for him to give us a call. The plumber tried hooking his buddy up for business, which was very unprofessional. As soon as he walked away, the remittance guy was calling us. He said he works with American Home Shield.

The dryer was not working. American Home Shield sent somebody to fix it. The guy who came to fix it said some part was not working, so he replaced the part and it started working. But when our refrigerator broke down, the tech that came out wasn't very professional about it. AHS sent somebody else and then he fixed it.

I like that if I have some problem, I can call AHS. Recently, I had a leak in the basement and they helped replace part of the pipe. Everything is good now. No more leakage. I’m happy.

The microwave door was broken. The tech was friendly and professional. AHS was easy to work with.

My oven went out. I submitted a claim over the phone with AHS. Their customer service has always been good. The tech that came out was really good. He was confident and knew what he was doing. One time, my dryer went out. The same company came out. The gentleman fixed the dryer but he left dents in it and scratches. He also didn't clean up behind himself. I took pictures and sent them to American Home Shield. They responded right away. The same gentleman came back. Not only did he get his dents out, but there was also a dent that my brother did when he was on his knees trying to fix a light. I told him that was already there and he fixed that one too. They took care of it right away. I'm very pleased with American Home Shield and the companies that they use.

My freezer and refrigerator had broken down. I submitted a claim online with AHS and then PJ Appliance called me. It was great. However, it's an up-and-down experience with American Home Shield. At one point, I didn't have access to a dishwasher. It took them six months to get the thing fixed. With my recent claim, I didn't have access for two weeks to a freezer. A lot of times, with the parts, it takes too long.

I called American Home Shield and their rep took care of my concern. It was for the belt to the dryer. The gentleman that came by was fantastic. I really liked him. He did his job and was really clean, nice, neat, and very respected. I highly recommend his company. As far as AHS, for what I spend paying their insurance, I have to come out of pocket. So, I'm losing money and I'm not impressed with them. I’m not gonna have them as insurance anymore. I started noticing that every time I called, I had to dish out another 100 and something dollars. I think I'm wasting more money in having the insurance policy, plus having someone come out here and charge me. I wouldn't recommend them at all.

We've had four work orders in the last month with AHS. One of them is still being worked on. Three of them have been completed. They really came through on our refrigerator. It was a weekend when the refrigerator went out. When I talked Monday morning to the company that was assigned, it was clear that they were scrambling, had someone ill, and couldn't even tell me for sure if they could get some of them on Wednesday. By this time, I had to throw everything out in our refrigerator.

Some type of pressure valve went out on my boiler and the heat wasn't going to my second floor. The contractor that American Home Shield sent had to come back a second time but the first time the gentleman came, he was very knowledgeable and got the heat going in some ways I wouldn't be without heat at all. Then he told me that they would have to order a part to be replaced. He explained the whole thing and he was very good. They came back a lot sooner than what he had originally had told me. He said they're busy but it was no more than a difference of maybe three days. Everything is working great now.

My garbage disposal wasn't working. A service technician came out for it and the garbage disposal is working great now.

AHS is convenient, reliable and thrifty. The tech got out here two days after I submitted a claim for our stove recently. He had to order a part, which we understand. But, it got fixed. I liked him. He did a great job.

I've had to use AHS several times over the last year and they've been very kind and quick. I live in a remote area, so not a lot of the big city services really want to come out. They always answer the phone, even though you have to wait a little while. You could also always understand what they were saying. They were quick in getting somebody out and sending the appointment. The follow-up was wonderful, too. They've chosen good companies because I was very happy with the plumbing company they sent me. They had to come out once, but that didn't do it, so I called the American Home Shield and they sent them back out and were able to take care of it the second time, which is okay.

70% of the cases, I call American Home Shield for a claim and somebody reaches out to me. They show up within a reasonable time frame. It's hard to get contractors nowadays but they seem to prioritize AHS customers. Recently, a contractor checked out my furnace that wasn't working. They serviced it but couldn't find anything. A week later, it stopped working. They came back, and something needs to be replaced.

I discovered yesterday that I have a leak underneath the sink and I don't know when it occurred. Somebody shut the water off so I didn’t notice it. The contractor was supposed to come out today but they didn’t. But they’ve been here one time before and they were okay. They did a good job. We own the house but my daughter is living in it and sometimes, AHS would put her off. Last year, her heater went out and she called on a Friday. They told her it was gonna be a Tuesday before they could get out. The temperature outside was in the 10s and 20s so it wasn't acceptable. Heat is an important commodity. AHS should work on their response times and put more of a heaviness on things like sewer blockages. When you got a water stoppage, you can't wait four days for the contractor to come out. Because it's easier just to call Mr. Rooter and get them to come out. You get it a lot quicker.

The washer wasn't draining or spinning and the clothes will stay wet. So, I had to drain it. I called the guy and he replaced the motherboard. Four days later, after I went to wash again, the same thing happened. It didn't want to work. So, I had to wring our clothes and I had to drain about three gallons of water. The guy came back out and checked it. He said it wasn't fixable. The motherboard had been fried up again and he had a hard time finding parts. I was sent an email to choose from another washer and I did already. It's not the same thing or the same color or brand. But if I had to pay no money, that's good. I’ll just pick one. American Home Shield is a learning experience for me. They’ll explain things you don't know. I liked that it’s a monthly fee and if something goes wrong, they’ll fix the appliance for free or they'll replace it.

We had some leaky faucet issues and a disposer issue. It was a combination of things. We let them build up and then called American Home Shield, and Janicek's Plumbing came out. I wasn't a fan of homeowner warranties but my daughter lives at this house and we're glad it’s there. American Home Shield is doing a great job and it's the second year that we’ve renewed it.

I did my own research and chose American Home Shield because I liked the promo. I also checked Better Business Bureau statistics and complaints. My real estate agent was promoting a different company, but I told her I was more comfortable with American Home Shield because I was more familiar with it. In California, where I sold my condo, we can offer American Home Shield as the home warranty during home sales. My only complaint is I'm getting too many emails and phone calls.

I sent in a claim for my ceiling fan. When you flip the switch, the fan would come on, but the light wouldn't, which was odd. When the tech came, he got up to the fan. He thought it was something up there, but it wasn't. It ended up being in the wall switch. But he fixed it and it's fine now. I also had a claim for my garage door when it wasn't opening. The contractor came out and fixed that. It was an old part that they couldn't get anymore so they just put in a new opener, and that's working great now, too.

My washing machine was broken. American Home Shield makes the claim process very simple. You go online and tell them the reason why you're submitting your claim. You make your payment and based on my experience, I get my calls the same day from the provider of the service. For my washing machine, the provider called and said that they would come out in two days. They came out and were very professional. I love them. They were very nice and they didn't make me feel uncomfortable and unsafe. I'm a woman in my own house. That was good. I ended up getting a new dryer. American Home Shield is amazing. During COVID when I really couldn't afford the home waranty, they lowered my payments so I could keep coverage on my house, which is important because everything in here is on its last useful legs. American Home Shield is worth every penny.

I just had an electrician out to replace an electrical outlet that went bad. He was very nice. Also, American Home Shield has done some good improvements. With the way they're doing it currently reflects the changes.

My neighbor recommended American Home Shield and signing up with them was easy breezy. It’s something good to have.

My roof leak claim to American Home Shield took about four days. The service tech had to reschedule, but he was helpful when he showed up.

This is my second year with American Home Shield. The first year was part of the deal when we bought the house, and the second year, I renewed because the experiences have been fine. Their pricing is a little high, but other than that, the service has been okay. The last time they came out was for my heating unit. It stopped working. I made a request online and got a response within 24 hours, then the guy came out the next day and fixed the problem. He was great. He was very knowledgeable, friendly, polite, and very neat. He put booties on when he came in the house.

It was a great thing that I was able to schedule the appointment through the app. It was helpful, especially because I made the appointment on a Saturday, which was when it happened. I didn't have hot water so the repair guy came and fixed it. He went right to solve the problem, so I like it. We have hot water now. It’s just the guy didn’t have one of the parts that it needs so he was going to submit it to get it replaced. But I haven't heard anything from the guy or from American Home Shield about that.

We've had American Home Shield for a while. We've dealt with them a lot with issues here and there. It's not bad, overall. We had a stove that got damaged. A guy came out and said it couldn't be fixed, so I had to replace it. American Home Shield had replacements that they suggested that would work, but unfortunately, it never came in stock. After a year, we ended up finding a replacement and bought it ourselves then we got the check from American Home Shield in lieu of the actual item.

The latest claim that I submitted to American Home Shield was the duct cleaning and I read that it was part of our contract that they do it for free, but then we paid for it, and I haven't had it done because they don't really do that. I submit my claims online. There's a lot of chaos on the website. I'm a little frustrated with some of it. There's not much information. I just received the contractor's name and number. We're thinking about leaving American Home Shield because of it.

I put an online request in. Their website was intuitive. It was good. They gave me the name of the contractor and their phone number, so I could make an appointment. I was going to be in and out of town. So it was better for me to make the appointment than for them to try and do it. The guy that came out was good. He was efficient, fast, and polite. Overall, American Home Shield was a good deal for us. We've had a couple of repairs along the way and sooner or later, there would be more. It's not that expensive for what you get.

I had trouble with my dryer. The claim took a few extra days than I expected but that was because they had to order parts. Other than that, the service was fine. t didn't take long to get my request in and get them to work on it.

The hinges came off the garage door. The tech reset the hinges and told us that maybe the rollers need to be replaced, but that could be done at a later date. The service was good. However, I had an issue with the water heater that exploded. We put the claim in. When people finally came out, which took them a while, the first individual installed it incorrectly. PG&E came out and inspected and found a gas leak. And at that time, we tried to get someone else, but American Home Shield would not allow that to happen. We will go to another place as soon as the contract ends.

I had one claim for plumbing issues and there were a couple of different things and everything went well and got everything fixed. In talking with the plumber, it would have been $700 to do all the work but it was just the deductible for 125 with American Home Shield. I made the claim online with American Home Shield and then, the repair guy called later that day to set up a time. It was prompt service. Everything was good to this point and I'm happy with the service from AHS.

A part in my dishwasher was not working and the unit was not washing correctly. That was replaced and the dishwasher is washing now. My oven was also cracked and American Home Shield ended up replacing that stovetop for me with something that's about the same style. The oven is perfect and it's been working great. The technicians were really professional and they helped me out.

The AC wasn't coming on. When the contractor came out, the tech found that the motor fan was not working. So, he put a new one in. And everything has been great since. I'll use them again. American Home Shield's customer service is good. They are the best thing to go with. I’ve had a couple appliances in my home mess up. And they have been Johnny-on-the-spot. That's the best insurance I've had for anything.

The heater was blowing cold air and we wanted to make sure it was working properly. The tech came to inspect it and found that the heat strips that were supposed to kick in when the unit goes on were not working. He was very polite and informative. He let us know everything that he was doing before he did it. When we first started using AHS, he had a couple of difficulties. But using them online is much more streamlined. If you're gonna book appointments and things, just do it online. It's a lot easier. We like that we can get somebody to come at a time that's convenient for us because we don't have the traditional Saturday and Sunday off. For the most part, we've been able to get the appointments for the days that we need.

For my recent claim with AHS, I went onto their website and I told them I had a leaky pipe. They found a company that was around my house and sent them out. But it wasn't a leaky pipe where the drywall fell. It was in the bathroom. It was the toilet upstairs and the water was just running down the pipe. They charged me the 125 bucks for them to come out, and then they fixed it. I also had the freezer die. The techs came and fixed it, 125 bucks. They left. But I said, "The problem was the door is bent so it doesn't seal at the bottom. That's why it keeps going out." The tech came back, didn't charge me another 125 bucks, and sent it in, "This isn't fixable." AHS gave me a $1,422 gift card to Lowe's. I had an option of picking the refrigerators that they had or getting a check after I bought one. They've been great.

A contractor came for the motor for the ice dispenser. They were here within 48 hours, and I was very pleased.

We had a good experience with American Home Shield right up until we had a claim for the washer. A young kid came out and I don't think he had a clue what he was doing because he was googling the washer online to see what the part would be that he had to order. He ordered all these parts and the parts came here, and they were supposed to come. I took the day off, but they never came. So I called and I was told that I never had an appointment. But I know I did because I did it online, which was the way I was told to do it. So then, they send him back to do the parts. He had told me he wouldn't be the one coming back, but a technician would be coming back. But it was him that came back.

My fridge was leaking water, and the techs came out quick. It was good. The fridge had another issue where water was not dispensing and they also fixed that, but then that stopped working again. However, it was not leaking so I didn’t call for a follow-up. My heater stopped working one day, so I called somebody for that too. This is my first time to have a home warranty, and the benefit is peace of mind. When I call American Home Shield, they find people to come do the service for me. Otherwise, I wouldn't know who to call because I'm new to the area. I prefer submit service requests online, but it's limited as to the categories that I can select. Sometimes I don't know under what category I should select or the help that I need is not listed, and in that case, I will call over the phone, then that person will select which category.

They did an excellent job and provided the services. The contractor they sent out was quick and efficient and did their job. The water stopped running in the faucet. It had some motion detection device and I had them switch it to manual only because I've had this problem in the past.

I had the heating running all day because we haven't started it for a while, but it was just cold air. When the tech came over, he found out instantly what it was and he replaced it. He was polite and knew his stuff.

It was a good experience with American Home Shield. I put in a request then a guy called me up. He knew what exactly had to be replaced. He got a day late, but when I called up, he had ordered the part. He got it, showed up, and in 15 minutes, it was fixed.

With AHS, I like that you just pay the little $75. If there's something they discovered, they fix it, and you don’t have to come out of pocket. They also communicate well. I've had a pretty good experience with them. I'd recommend them highly for people that own homes.

I am not pleased with AHS. I've had a request for a refrigerator pending for over six months. I've called numerous times over the course of months. There were some parts that were supposed to be ordered, but then the parts are no longer available. And because the contractor never uploaded a report, every time I call, they put me through the same process. The representative acts as if it's the first time I'm calling and they have no clue. They insist that they have to repeat the same process and they call the contractor to ask them.

With AHS, I like the peace of mind that if an appliance goes out, I don't have to come up with an amount of money that might be uncomfortable to come up with all at once. Recently, my swimming pool heater would not operate. I called AHS at 9 in the morning and they said they would contact me within the day. Their contractor called 30 minutes later and said they would be out by noon. I explained the situation and told the rep I wouldn't be home. The tech called at 1 in the afternoon and said that the electronic board that ran the heater was out. He replaced that and the heater was operating.

The oven was throwing an error code, F9. I put in a claim online with American Home Shield. The tech had to order parts and then he came out about two weeks later. The oven has been working very good since.

American Home Shield solves my problems and makes my life a little bit easier. There's peace of mind on my other property. I had a plumbing claim recently because there was a stoppage. Alex with Frontline Plumbing came and he was quick. He fixed the issue with one of those little snakes. It's been working since.

I've used AHS one time for a washing machine. The circuit board was going out in it. Everything was good. The tech explained to us everything he was gonna have to do. He had to order the parts and come back. He was really nice.

The techs have been out three times for the same thing but they can't fix the dryer. They told me they replaced some parts of the dryer. But it's still doing the same thing. They came out again. The first guy told me, "That's just the way it is." The second guy said, "Replace parts." The third guy also told me I need to replace the outside vent, which is not right either. It's still doing the same thing. I called them back and they said, "That's what they said to do and that's just the way it is." They're not doing anything about it anymore. It's frustrating.

American Home Shield is worth the money. I have peace of mind with my experience with them. I had a blockage in a toilet and the repair guys were great. After three times, it's finally fixed. I know the people in the office were pressured but they weren't the nicest.

I told the claims rep that my dishwasher was not working and usually, she would ask a model number. But this time, she didn't. She told me if the technician needs that information, he will ask me himself. The contractor contacted me himself so I did not have to do anything. Everything was very easy. He said the storage container under the sink was close to the outlet box and that caused the plug to burn. Everything is working well now. We have renewed AHS for three years and we have been very satisfied.

I really like AHS. They're great and they're ten times better than others I had. They ask you about checking stuff when winter came and give you ideas about what you should check and instructions on how to check stuff. My kitchen faucet was broken recently. The techs came when they were supposed to. It was great. They had to replace it. They had the parts. Everything works fine now.

With AHS, I like the convenience of having the multi-package for the home. It's nice that you can call someone out and they cover you with what you need to be done quickly. Being able to not worry about plumbing and it also does HVAC and other appliances too. Recently, we had an issue with one of our water heaters. The plumber came out and checked it. Then the next issue was, our toilet overflowed and flooded our upstairs and came down through our ceiling fan of everything. We had them check the toilet line to make sure nothing was clogged from the upstairs line going down through it.

I like the quickness of everything with American Home Shield. They could work on the phone situation though. You got to push so many buttons to get through this and that. If you're looking for something different than service, it takes you through a lot to get to it. But when I call and need service, I get it. In my claim for the refrigerator, the contractor called right away. I missed the call the first time. I called and left a message, and they called me back. The tech changed the seal around the door and then, he changed the circuit board. He had to order the part but it was quick. He came on a Friday and came back on Monday. He was professional and communicative.

They came out for our furnace and it took two weeks for them to get the part in. I was without heat for two weeks without heat and it was a little hard. But the tech was great. We had to call them back after they put the part in because it worked when he left but by the evening, it started getting loud. He came back out that following Monday and something was loose and he was able to fix that. Home Shield has been well worth it for me. The only part is the waiting part. I know we have to go through the process but overall, it's been good.

I was having problems with the roll on the washer. It kept making a big noise and the washer moved out of place. A company came to fix the problem of the balance in the washer. I had to call American Home Shield when I did the claim because there was maintenance on the website. It has never happened to me and it was just this time. I tried twice and it didn't go through, which was why I decided to call and do it with a representative. But everything went well. The communication and the timing were perfect. The only thing was that after the contractor came to repair the washer, I encountered a new problem when I used it. After I was done washing, the area where you put the softener and the soap was full of water. So everything stayed in place and it didn't actually wash my clothes. And even though I put the cool temperature for the water, it came out hot. So every time I opened my washer, you could feel the hot water.

Every single claim I've ever attempted to made with them they've denied. The one they did end up covering, I had to FIGHT for. The contractors they send out are unprofessional and don't know what they're doing most of the time. I've been waiting a month for my stove to be fixed. They keep ordering parts and not fixing it. I've called to complain and ask for a new contractor several times but they just repeat themselves like robots and provide no help AT ALL. They refuse to let you speak to a supervisor and robotically speak at you and don't listen to a thing you're saying. DO NOT buy a home warranty from this company. It's a waste of money and you'll be at their mercy if you ever need anything fixed.

The techs did a great job with the fridge and the dishwasher and I didn't have any problem with the guy that was doing the garbage disposal. But I just found out they're leaking bad. He put the garbage disposal in last Thursday but didn't realize it was leaking until my wife looked under there and saw water down in the bottom of the cabinet. We had to put something on there to catch the water. The claim was closed with the contractor but American Home Shield had to submit a repair order. So, I'm waiting for someone to come out and take care of it. They said someone will be here Friday between 2:00 and 6:00.

My experience with AHS has been good. It takes them a day whenever I make a claim for them to let me know what's going on. However, some contractors are bad but some contractors are good.

We had an issue with the first claim we made. I would recommend them to a friend for other things, but I don't know if I would recommend them for bigger items. Our air conditioner quit working and they didn't want to fix it. We paid for the 120 or whatever deductible for our HVAC, and they refused to fix it. So, we had to turn around and fix it on our own. But we've used them two other times for an electrical thing and for our garage door opener, and they were great those two times. I got online and submitted the claim with American Home Shield for somebody to come out and look at our garage door opener. The person came out in not even two days. He was great. Everything is now perfect and like it should be.

We had the garage and the refrigerator broken at the same time within a week of each other. The first experience of the guy that came out for the refrigerator was horrible. He had no business card. He didn't have any indicator on his little personal car. I have no idea who the strange man was coming to my house. My 84-year-old dad was visiting and he was so rude to us. I also couldn’t understand his English. He was condescending and he didn't fix the compressors. The guy just left.

I had a good experience with them. I didn't have any heat and the techs had to order parts. They were very nice and they fixed it.

I didn't have any electricity. The techs fixed it, and were very courteous. I was happy.

The furnace wasn't heating in the house and the techs had to check it out. They changed a part, but it didn't resolve the issue. I ended up having to get it replaced and I didn't choose to go through that process with them.

American Home Shield is really good. The service takes longer than if you hired your own contractors, but it mitigates the risk. So, it definitely serves its function of not suddenly having a huge bill. It's a good program. I'm happy with it.

Our hot water heater was starting to go out and was intermittently not working properly so we got American Home Shield in case it needs to be replaced rather than having to pick some plumber to come out. For a plumber to come out would probably be 200 bucks an hour. Whereas with American Home Shield, I can pay a $75 deductible. The hot water heater went out three months later and the home warranty ended up replacing it.

American Home Shield's services are very good. Recently, they sent someone who put in a new board in my refrigerator. He was very good, polite, and knowledgeable. He did a very good job.

I have two claims with AHS that are pending, one of which I just reinstituted because they did not follow through. I called the same firm back. It appears that they are going to do something now. But they were a little slow on the uptake and it was all over a screw for my oven. One of the things AHS told me early on was their supplier could not get his product from where he was getting it from. What was expected was that they would keep me in the loop. Instead, I was the one that had to initiate a phone call to ask a question rather than have them say to me they were having trouble getting this item but I was still on the books.

Sears was dispatched to fix my electric range and the tech was very good. But he didn’t find anything. Right now, if you stand and play with the range, you have to keep moving the dial to keep it turning on. Still, I've had nothing but good experience with American Home Shield. The techs come out within 48 hours and usually fix the problem.

I had five locks changed and I just contacted American Home Shield through the website. I liked it. I got an email saying I was scheduled with the company. That company called me and it was great dealing with them. I recommend AHS.

When you call AHS, the contractors come fairly quick. The plumbing guy came the same day and the pool heating guy came the very next day. They were very professional. They were very, very nice, and they did what they were supposed to do. The service is great, but the service call fee is a little high at125 bucks. Other than that, I'm happy so far.

American Home Shield is responsive and they’ve honored their guarantees. If something isn’t fixable, they replace it without any issue. I’ve had at least two major appliances repaired over the years and they have given me a fair price for it. And I was able to buy a new product when they couldn't fix it. So, I've never had an issue. My pool timer wasn't working and the techs were great. They fixed it the same day and it’s working perfectly now. I love AHS so far. It's been excellent all these years and maybe I’ve had some trouble getting calls through once but even that was corrected. You can call and you get someone on the phone right away.

I had an electrical issue, and the service tech was very helpful and had very good customer service. We have small kids, and he followed the instructions that were provided about coming to the home and making sure that there were no shoes on the carpet. He was very respectful and considerate, as well as informative. The only improvement I can think of is American Home Shield could be a little more detailed or concise regarding what will be covered and what is not.

I had a claim for a dryer and it went really well. I could not ask for a better service guy than the one from AMR-Appliance. He was very hands-on if there is a problem and he works through it. He tries to have parts on hand before he comes so he only has to make one service call. It ended up being the bearing that was messed up.

I mainly had drains that were super clogged up. The techs were here the next morning. They snaked them, cleaned them out, and were gone. They were clean, quick, and got their paycheck easily. They had longer snakes than the one that I got. They just knocked it out real quick. They were also very polite and professional.

When I call American Home Shield to request for something, I can’t understand the people on the other side of the line. American Home Shield is based in Memphis, but their call center’s overseas. They don’t know what an HVAC is. I got to looking at the policy. They cover so many things that it’s not even funny. The policy we've got right now is $45 a month. That would be $540 a year. A new central heat and air unit can cost you anywhere between $6,500 to $12,000. They cover refrigerators too. We've had to have our refrigerator worked on so many times. Thank goodness, I know a good refrigerator repairman.

There was one American Home Shield rep that was short with me. She didn't want to go out of her way. But I talked to a lot of them and most of them were fantastic. Garrett's Cleaning and Appliance that came out the first time. The tech couldn't fix my dishwasher. It would not work. So, he suggested that it would be replaced. Another company came out the second time to deliver the new dishwasher. It was hardwired. So, they said they couldn't touch it. They left it. Garrett's came out again to install it.

Every time I'd wash clothes, the breaker would trip. It was stopping. It wouldn't even make it through a whole load of wash before it would trip. The website of AHS was easy to use when I put in a request. They sent the name of the company that would be taking care of it, and then the people called to set up a good time. There was a text too, so that was nice. The techs were really nice, too. They had it knocked out in 20 minutes and they were out of there. It's been good and working fine ever since. I'm really happy with AHS.

Everything that we've done with AHS went smoothly. I had a washing machine go out recently. The techs were out within a couple of days.

There was a gas leak and a water leak, which was a water heater. American Home Shield fixed both. The reps have been helpful. And the techs were polite and professional. I got a good feeling. I enjoyed having them in my home to do the work.

The technician had to replace a fuse in the AC. The AC is working perfectly since. Overall, American Home Shield was pretty good and quick.

We just had them out to do a dryer repair and they were very prompt. It was great service and I would recommend them. There's a downside to dealing with a home warranty thing because you have to wait but they were very polite and they did a great job.

I'm in the process of selling my house so an inspection was done and the rep found something wrong with the heating pump. I called American Home Shield and the first person I talked to didn’t seem that knowledgeable. That person was looking at my policy but couldn’t tell me what was covered at the same time. Still, I would encourage my friends and family to use American Home Shield. When I had an issue, it was good reaction. The contractor told me it was a small leak that he could repair and that it was low on Freon. He said he would deal with the warranty people to see that what was covered and what would I have to pay out of pocket.

Our washing machine wasn't rinsing. A gentleman came when he said he was gonna come. He was very helpful. Everything went exactly the way that AHS said and the way I expected it to. Apparently, it was the board that needed to be replaced on the inside. It wasn't spinning and the door was locked. I couldn't unlock it at the end of the cycle. I tried to work with it and we finally had to have it replaced.

I had both my dryer and my dishwasher repaired through American Home Shield. The techs were really good. My dishwasher is not completely fixed, so I have to call them back because they have yet to return my call for that service. Overall, the customer service at American Home Shield has been really good. I liked the price of AHS. I remember having them once before when I moved into a new house, and the stove electrocuted me. I called them and they took care of me right away.

It was good with American Home Shield. When my furnace went out, the repairman who came was friendly and communicated well. Everything was taken care of quickly.

I've always had a good experience with Home Shield. It's easy to submit a claim. Usually I call them and sometimes the wait on the phone's a long time, but that's very rare. This time, I did a claim online. I did it on a Friday, then the repair people were here Tuesday, and it worked out great. I had my toilet fixed.

American Home Shield has done what they said they're gonna do. We had an issue on our heating unit up in the attic. I called American Home Shield and they got me somebody to come out and fix it. They set me up the next day. It was the wheel which turns the fans, and they had to replace that. The young man was very good and friendly.

I got the policy that covers everything, and the cost and the quality of service is good. I was paying 61, then American Home Shield let me know they're going up $10 on me next year. I got the letter three days ago. The only thing bad about the home warranty is my AC went out in June and they just replaced it last week. I have two units, one for front of the house and one for the back, and the second unit had to work extra hard. I followed up with American Home Shield for a whole summer, and the technician didn't turn in his work orders properly. I had a bad experience with it, but everything got completed, finally. Also, I looked into it, and the contractor that I got had bad reviews. American Home Shield needs to check on more of the reviews on the contractor.

Everything went fine when Diamond Roofing came out for my AHS claim. They were quick and prompt. They came up, did a look, first go around, and they brought the parts up and put it on the roof, and were gone. I've got two other claims that I've made with AHS, that I've called a couple of times off and on, because they're more nuisance issues than real problems, but still haven't gotten them resolved. But this claim worked properly and went well.

The contractor came out several times. Once for different stuff with my toilets. My toilets are original, so they all needed floats. Then they came out Monday this week for a thermocouple in my hot water heater. They came out very quickly. I was impressed. They're a small company but their customer service is A1.

I've been super impressed with American Home Shield. The contractor was fabulous and came when they said they would. They fixed the problem with our water heater quickly and didn't try to sell us anything.

My microwave was not working. The power igniter had gone bad, and the guy who fixed it did it in no time. He was very knowledgeable, but the previous guy who came over, not so much. The issue that I had got resolved, but it took a really long time. Still, American Home Shield has been good, so far, for me, and I would tell people to take it.

American Home Shield’s customer service reps are very good at times but other times, it’s a little hard to understand them. Dealing with the tech for the washing machine was horrible. I reached out to AHS and they were good enough to send out another technician. AHS has been very good but it gets frustrating when they can’t locate somebody. It takes them a little bit of time. If you have an appliance that's down, you need somebody right within a week. And sometimes, it takes three weeks before you get an appointment.

American Home Shield's claim process was easy. I needed my garage door serviced because it wasn't going up and down properly. It kept thinking that there was somebody in the doorway. A person from Winston Doors came out at the promised time and he was able to fix the issue.

A week after that, I called and made a claim for my furnace. It's really cold, and one of them just keeps kicking on, going off. It’s not heating. That was November 14th and we still haven't had anybody to come out and look at it.

American Home Shield has been clear about how they handle stuff, so I don't mind paying that extra money. And I like them. My last claim was an electric issue. It was an AC repair. That company was amazing. They followed up with me. And it was very good. It was for some part in the AC. Very quick service and prompt response. And there's no drama with them. Good people that come out comparatively.

I'm feeling good about American Home Shield. You pay the monthly fee and $125 every time you have a claim, and that's all I've paid on anything. I've had to get a new refrigerator and I’ve had two visits to fix my air conditioning unit and the heating unit. The tech had to come back a second time for the heating unit and put a whole new board and a bunch of other stuff in. But I've not been charged anything else and everything has been quick. As soon as I tell American Home Shield that I need something done, they get the work order in and somebody's here within a couple of days. So, I've not had any issues with them at all so far and I'm very pleased with them. It's all been perfect. Everybody that they've sent has been professional and good. I found my heat and air guy from AHS. It's on my sheet that if I ever call AHS and they call the heating and air, that he's the one to come.

I'm very happy with American Home Shield. Recently, a repairman came to fix my icemakers. But he could not fix it because it needed a part so what he did was turn off the icemaker because it was overflowing. Within a day or two, he received the part. He came and fixed it. He was one of the best. He has been to my place a couple of times in the last year. Most of the contractors are very good.

For our recent claim with AHS, the plumber that came out was awesome. It took him 10 minutes to get it fixed. Everything was good. There were a few confusions for me when I submitted a claim online. But otherwise, my experience with AHS was excellent.

American Home Shield is a wonderful investment. It is a comfort knowing that if I have an issue, somebody's going to come, look at things and give me an honest evaluation, whether it can or cannot be fixed. I don't believe they come in with the idea that, “We're not going to fix anything.” They come in with the idea that, “We will fix whatever we can fix. If it can't be fixed, then we'll replace it.”

I’ve had issues in the past, and I just went on American Home Shield's website and submitted a claim. It has this check-off deal where the consumer can select what the problem is, if it's an oven, a refrigerator or something else. I had a service request for my oven, and I checked which brand it was. They took my $100 for the service fee, then somebody reached out to us and scheduled a home visit within a few days. When the techs came by, they looked at it. It turned out that I made an error. It was the first time I ever had a convection oven, and the repair man taught us a lot about the appliance. I never had a manual for it. It was just there when we bought the house.

My tub, toilet and sink were clogged and the company that I had couldn’t unclog it from the inside. So, they had to install this pump on the outside of my house that would cost $1,600. They said the insurance didn't cover any so I had to pay it out of pocket. But everything got fixed in one day so I'm still happy about that. I got to take a shower, which was a plus for me. It’s the second issue I’ve had with the house. The first experience with American Home Shield wasn't so well. It took almost over three months to have my AC repair and I had to go out and buy an AC until it got fixed. But AHS resolved it after a while. Once it got fixed, I went and put a nicer one. They paid half of the bill. It was time-consuming but AHS has been great.

The circuit breaker was not turning on at a condo that I own. The tech was knowledgeable. It turned out there was no issue and there was nothing he needed to fix. I have heard a lot of bad things about American Home Shield. But my experience on three different occasions has been very good. So I'm very happy with them.

I had someone come out here on the 23rd of November for my clothes dryer. It wouldn't work. First, the only thing it would do was work on high. Then it would clang, clang, clang, and then it wasn't getting warm. So the guy came out. It needed a belt. So he had to order it and then come back. On the 23rd, he fixed it.

I had a claim with AHS for my furnace. It was super easy. We just did it online. They matched us with the person that would come out. The contractor let me know when my appointment was. The techs had to order a different part. It was the week of Thanksgiving, so outside of them being closed for the holiday, they got it fixed within a week. It was super quick.

My water heater went out and the tech from D2 Plumbing came out. He was real prompt. I called in the morning and he came out that same day. He checked to make sure that I really needed one and he came out the next day and replaced it. AHS covered the water heater but because they didn't make the water heater that I had installed originally, I had to get a different one, which took some extra costs.

The washing machine just went out. One Sunday, I was washing, and then it started making a funky noise. I decided to give American Home Shield a call. Their representative was very professional. Every time I submitted a claim with AHS, they are very courteous and professional. They told me who it was that was coming and told me to look for a call from them within 24 hours. The contractor sent me an email before 24 hours. They were also very professional. They came in, they called me and they told me what they found, and they told me they would have to get in touch with my home warranty company. They told me they had to order the part, and said as soon as the part gets back, they would give me a call and let me know when the part was in and give me a date when he would be coming to install it.

I do the things online now, because when I call in, nobody speaks English. And I told American Home Shield that because they can never understand me and I can't understand them. But doing it online was easy. I just gave Randall & Sons. And I had their telephone number where I can call them. But the tech never called. It went three days. And I had to call him on my day off. But when I called him, he came right out. He gave me a new pipe underneath the bathroom sink. He was great. American Home Shield is a good service. It has good coverage.

I called American Home Shield to service my hot water tank. I spoke with a young lady and she was very helpful and arranged to have Dimitresse Construction come and look at the plumbing. The tanks was replaced. It's already been installed and everything is fine. I had to pay $390 and that was to replumb the thing. I love American Home Shield. I've been with them since I bought the house.

American Shield Home warranty service is a total waste of money. We paid them $50 a month for a year and a half before ever needing a service, but the contractor never performed the repair. Our heat pump went out in December. We initiated the service request, but the contractor assigned to us didn't answer his phone. We talked to multiple American Shield Home representatives who failed to help us. First rep said she would expedite as emergency, but she never did. Second rep said we had to wait 24 hours to hear back from contractor. Third rep told us to wait 48 hours! Temperature to drop below freezing but we're expected to wait on American Shield Home's contractor for two days and hope he then wants the job. We canceled the service request and hired our own HVAC technician to fix the heat pump 30 hours after our request to American Shield Home.

American Home Shield is good. When our stove broke, their contractor fixed that. We're waiting on a new range hood. It's harder to fix that one because it stands by itself. It doesn't have cabinets. It's not attached to the wall, it's attached to the ceiling. Other than that, they're honest. They stay in close contact with us with everything. It's a very good service to have under your belt for a homeowner. Here in Hawaii, there's only so many contractors that American Home Shield uses the same ones over and over, which is fine. But the last one that came out gave us the runaround. I waited almost six months for that range hood to be fixed, and it's still not fixed only because that first technician they sent out wasn't very thorough. I ended up having to constantly call them every week. A new person would answer and tell me, "There are no notes." Six months forward, it's still not fixed.

The unit was making a bit of a strange noise. The contractor came out and lubricated the fan on the unit and took a look at some other things and found it was in good working order other than the fan. Overall, American Home Shield has good value for the price of service. Their technicians are relatively good quality and they seemed to have improved in quality over time. We had a plumber come out to fix an issue with our faucet recently, as well as an issue with the garbage disposal, and the relative timeliness of service has been a big benefit, especially recently. We had some appliances that were replaced by American Home Shield, as well as some more serious plumbing issues. So overall, it has been a very good experience.

We had a water heater that was leaking. We called AHS to submit a claim. When we finally were able to hear back from them, we left them a message. But they didn't respond. We finally heard that they had a contractor out that was going to fix it. But we didn't know that until we called them again. The contractor that came out to work on it was on the phone with them for two and a half hours and didn't get any answers. When we tried to call AHS again and update them, because our water heater was leaking all over our garage, we got no information. They said that they were going to send us an email with an invoice. But we never received an email with an invoice. We had to call the contracting company at least a half dozen times to get information because American Home Shield was non-responsive. When the contracting company finally got back to us, they came out and replaced it, and ended up being free of charge.

My washer wasn't working properly. The water wasn't turning off. I did the claim over the phone with a representative. The customer service and the contractor were very good.

It's been an 11-day battle trying to get a furnace put in. Every time you contact somebody, it's 24 or 48 hours before you get somebody that can try to answer a question for you. That's difficult to deal with. The first contractor American Home Shield sent out failed to find a cracked heat exchanger. So within 24 hours, the furnace went out again. They sent a second tech out. That was when he had made a comment that the heat exchanger had cracks in it and that this furnace was registering carbon dioxide leakage.

With my appliances, the contractor was great. The guy is wonderful. I had the washer and the guy said, "You have a good washer, but they don't make your part anymore." So, they gave me another washing machine and I like it. But my refrigerator wasn't putting out the ice. It would build up and it wouldn't dispense it. The tech thought he fixed it. And when I called them, I said, "It's been three days and I don't have any ice in my tray." He said, "Call American Home Shield and I'll come back and I'll come and look at it." So, I did and he came out and looked at it, and told us it must be a default in this. Sometimes, you get it. He noticed it's filled up with ice. He flipped over, pushed the reset. I said I've done that. And he watched it. I said, "But that's it. But you can't reset that button but once a day." So, he said there was a default in that. "We'll send it back and get you another one. Call AHS and let them know what happened."

I love AHS. It's so convenient. I just make one phone call and then they do all the rest of the work for you. I also love the savings. Recently, the ice maker wasn't working. The techs got out here really quickly. They gave me a two-hour span and they were here before the two hours, which was great. They got it done. They were really efficient.

The first tech that American Home Shield had sent out came out and told me that it was $1,800 out of pocket to fix because mice had got in there and ate the wiring. So, I called them up and told them they need to send out somebody else, and then they told me it was gonna be $125 fee for the guy to come out. But they would reimburse me if the finding was different. The next guy came out and he was a legit business person with common sense and they fixed it all. The first guy told me it was going to take three or four days and it was going to be $1,800 to $2,200 to fix and all of that was out of pocket. But the second guy came in and fixed it in an hour and I have heat.

American Home Shield surely does what it advertises to do. I've been gladly surprised. There was something that went wrong with my air conditioning and I was out of the country when it happened. AHS took care of having somebody come and assess. My granddaughter told me the tech had a problem and he made the decision that he could tell what instrument had been used on the unit. That instrument was not used on it at all. I've had some work done on my 24-year-old house but nothing has been done recently. I wanted a reassessment and AHS set up a second person who came up with a different assessment. From that, we went into action to try to fix what was wrong.

I find the claim submission process of AHS to be super simple. I go online and do it. It's quick and painless. I love that I can do it at 3:00 in the morning and it's not a problem. For my recent claim, my dryer broke down. There was no heat coming out of it. They scheduled me the next day to come out and diagnose it. The heating component was out. They had to order a part and then the weekend came. It was Thanksgiving, things were gonna get delayed. But they were here the next Tuesday putting in the part and fixing it. Even with Thanksgiving, it took them seven days from beginning to end. It was awesome.

There are many benefits to having a home warranty. Everything's fine. Up until now, we've never considered making any changes. However, we had a claim that was a nightmare. We're in the cold part of the year. A week or three ago, the heater came on as usual, except it blew cold air for a short while. It was just a blast. But everything was fine and the house would heat up. It would blow cold air at first but that's because it's up in the attic where the ductwork is cold. I tried to tell my wife that but she wanted it checked. My wife can't just call a regular heating and air person. She has to go through Home Shield. She called them and she just wanted a welfare check on the heater to make sure everything was okay. We had no problem paying the bill.

Having a home warranty is a good idea in case something in the house breaks, and generally, I'm satisfied with American Home Shield. My tenant calls and lets my property manager know if something's broken, then they file the claim on my behalf. Of the two experiences that I've had with American Home Shield, they weren't able to cover one, which was an electrical issue. I paid the electrician outright. The property manager dealt with most of it, but I was told it was missing a ground. All they did was let me know that they needed to get permission from me because it was gonna cost more than they were allowed without my permission.

My recent claim with AHS was a garage door opener and they fixed the wiring. The techs that came out were great. I would recommend AHS. It's always paid off for us.

I submitted a claim to American Home Shield and the techs from Climate Masters came, and they worked on the heat. There was water in the heat downstairs. So, he vacuumed the water out. The thermostat was off before, so it came back on. The same thing is happening again within two weeks. I can't regulate the heat and it wouldn’t go on. So, they are coming back to do it again. American Home Shield is great. I will recommend them. They are pretty responsive. This claim that just happened is making me not really too happy about it, but I'm usually happy with AHS.

I bought a house and I needed the keys to be changed. National Lock & Key came out at the time that I requested. It was good.

AHS provides great service. They're very timely. If they can't fix it, they replace it. The plumbers who came out for my recent claim were great, professional, quick and clean. They had to replace the disposal ‘cause it was leaking from the seals on the very bottom. They had one on their truck and they were able to replace it.

My most recent claim with AHS was for the oven. I'm still waiting on a part for it. I also had a claim for the heating. The techs who came out were very professional, nice and friendly. I enjoyed talking with them.

We had just moved into the home and we turned the AC on and it was not cooling at all. Submitting the claim to American Home Shield was way easier than what I thought. It was probably my first time having to deal with something like that. The rep told us that the technician would set up a date and time, and gave us the rundown on what was going on. Dealing with the rep was very quick. The technicians showed us what we were dealing with and were hands-on about it. They went down different options of things that they could possibly do as well as their recommendations. Everything is good now.

I recently had the stove fixed. One downside is sometimes, the first people that come out seem a little bit of a cut-rate service. Seems like AHS is trying to go with the cheapest. When I originally submitted the claim, S & S was the first one in the pipe, but they had two weeks out before they could even come to the house. I was without a stove and oven, so I called back and said I need somebody faster. AHS called somebody else. They came out and were outstanding. They got the parts that I called for right away. Within the next day, they came back and fixed it. They also identified another issue and put that claim on it as well, and got those parts. I almost have a brand new face on the range.

I had to call for electrical and water and they came promptly. The techs' timing is good and their work ethic is great. I'm satisfied with AHS so far.

When our microwave kept shorting out, I put the claim in as an electrical issue. I got an appointment the next day, but the electrician said that it wasn't an electrical issue, so he submitted it for the microwave issue. Another guy came out and said it was an electrical issue and the part wasn't even covered. We went through a week of back and forth to find out that they couldn't help us anyway. American Home Shield said it's on us now to get an electrician to come in. Another one of the issues I have with them is the a 10-minute hold. The wait time is really long.

The most recent claim I had was for the garage repair and it was really good. The contractor came and fixed it. They were in and out in 30 minutes. I also had a claim for a leaky sink and it was okay, although it took the company a while to get me scheduled. They never called, so I had to call them and then a couple of days after that to get scheduled. So that was a little disappointing.

When my icemaker stopped working, I went to their website to do a claim. The problem with the website is it only gives you a dropdown. For example, the icemaker was the thing that made us finally call for a repair. But the lights on the inside of the refrigerator and its freezer part had gone out too. I wanted to get them all done. But I only had the option of the dropdown saying the icemaker. If there's more than one problem, it really doesn't give you the option of listing other issues.

We raised a request with American Home Shield. Their contractor was here the next day to help us with some of the issues with our integrator. They were helpful.

When we moved in the house, the downstairs air conditioner stopped working. We submitted a claim to American Home Shield, and they sent out a company called Stockdale Services. After a couple of visits, Stockdale Services ended up replacing the coil in the air conditioner upstairs. Everything was working fine then it got cold here after a couple of months. In November, we were running the heat, and the heat downstairs stopped working. I submitted another service request to American Home Shield, and they sent out a different company this time, A-US.

I can call American Home Shield and get someone in a timely fashion. I like that. The last claim I had was for a leak. I saw water on the floor and I was afraid it was a pipe. The plumber said the toilet was leaking. He put a new thing inside the toilet. Everything was fine with the repair. The only thing with American Home Shield is there are some contractors that are better than others. When I had trouble with one, I asked for a different person. They sent somebody else out and the issue was fixed.