American Home Shield Reviews

I have cancelled American Home Shield yet I got charged last month from my credit card. It was not supposed to have been taken out because I called to cancel. I guess I have to do more than what I've done. I didn't talk to the right person. They need to improve the way that people cancel and make sure that they don't have to do a trail to find out if they have really been canceled. Also, I wasn't satisfied until the last person came and fixed what he said he would fix and he didn't have to come back. I like that.

There are some issues that I have with American Home Shield’s plans and one of them is for plumbing. If the screw falls out of the handle, they will replace the screw. But if the drain breaks and doesn't go down right and it's because a piece of it chipped off, they won't repair it because it has a missing piece. According to the plumber, it's not part of American Shield's contract, which is dumb. But all in all, AHS is a great plan and any homeowner should get, not necessarily AHS, but a home warranty plan. I've not had any problems when it came to repair of my appliances. It's always been plumbing and they like to use the same individuals.

I was very happy with the technicians with Oldham County Electric. They fixed the issue very quickly. However, the claim that’s in process is taking quite a bit of time. It has to do with a shower faucet. They tried to replace the cartridge which usually will take care of the problem, but it didn't. The technician said it would need to be replaced. American Home Shield sent another technician and he tried to fix it. Finally he decided he couldn't fix it, that it would need to be replaced. When I called American Home Shield, they weren't even aware that the technician was going to request a cash-out. They're gonna give me an estimate to pay for me to have it done. I am happy overall with American Home Shield. I know, too, that when you have to replace something, it's always going to take a little bit more effort.

We had our garbage disposal replaced. It was very easy. We call AHS. There's a payment for someone to come out and they took that. The plumber just came in and replaced the disposal. We didn't need to pay him anything. My husband worked with the technician and he said it went very well. But it was better before they raised their price $10 a month.

My heater quit heating. The contractor texted me when they were coming and I had an excellent experience with them. The only problem was it took quite a while and it got cold here. The whole unit had to be replaced so they had to order that part and it took a week or so. But they let me know all along what was going on. Get AHS. It covers everything in your house.

I would highly recommend the company. I've had nothing but good service. It's quick and professional, and sometimes they do video services. That way they don't have to have multiple visits. I appreciate that, being mindful of my time. Recently, I submitted an order to have my bathroom fan repaired. The repair people made an appointment immediately, then they came out and got it done. It was great.

American Home Shield has usually been good. I recently had a toilet that wasn't draining or filling up correctly. The plumber came out in two days, and he was fast and got it fixed. On the other hand, I had one experience last year where the person American Home Shield partnered with took four times to fix an issue. I couldn't do anything else but bring the same people back out who couldn't get it fixed right because they had a claim on the repair. It got fixed. I was just without AC for about six weeks in July.

I had an issue with a toilet that was leaking between the tank and the bowl. I was amazingly surprised at how good the process at AHS was. What was impressive was that AHS said, "Okay, 24 to 48 hours," I said, "This involves some water, not heavy, but water can do damage." I had a call back from the plumbing service within 15 minutes of my filing a claim. They were also there within two hours. The technician was good. I poked my head in wanting to know what was going on and he explained it. He left everything clean at the end.

The whole experience for our claim on the busted toilet was great. The guy was nice and knew what he was doing. He got the job done in a short amount of time and I have absolutely no complaints. American Home Shield is always there when I need them and if I need a rush done on something, it gets taken care of. One time, I had to call AHS to get someone out here to fix it and the people showed up on the same day. Things get taken care of on a timely basis.

I like the way AHS does it. If I have a need, I can just get in touch. The upfront money, I can pay it online, and then the people get in touch with me and let me know when they can come out. I had a tune-up for my furnace recently. The techs were professional. They did what they had to do and left. I was very satisfied.

For my recent claim with AHS, Mckinney Appliance is by far, heads and above. They were so efficient. They got the job done. The washer is working well now. The issue with Draingo Plumbing still has not been resolved. They didn't even know that my heater vents were staying on in my air conditioner. I had to call the 24-hour contractor.

I had an issue with my HVAC system. I had the property manager call American Home Shield. Then I received an email with the name of the company and a tracking number. It was resolved the same day.

I usually call American Home Shield if I have an issue and they set it up with the company they do business with. The motherboard on the garage door had gone out and Monty from Diamond Garage Door was great.

The cooktop burners were not working. I did the claim online and the website is good. But the work done got delayed. The parts are delayed a lot. I did this claim in the month of September and still, I'm waiting for some of the parts. The contractor is good. But they haven't finished properly at one point and they forgot the screws right now. The tech came last week, but still those screws are missing from his end. Again, he placed order for the screws. Now, the burners are coming out, which is weird. They are good at troubleshooting but work is getting delayed because of parts. The good part of American Home Shield is that if I submit a request, naming the contact and everything is good. They are sending the contact immediately, like within one hour. But after that, it depends. Sometimes on the weekend, you don't get the contractor. But apart from that, they are doing their best.

My heater was periodically stopping. I submitted my claim on Sunday. American Home Shield dispatched a company that day, but the company didn't get back with me until Monday. And they came out on Tuesday, which was the soonest they were able to arrive. They were able to resolve the issue quickly and got me back up and running.

My garbage disposal stopped working. A tech came out and found that there was a toy stuck in the blades. The blades had gotten off. He tightened it up and reset it. He worked very well and solved the problem. American Home Shield is a good program and I like it.

I'm very happy with American Home Shield and have been their customer for six or seven years. I needed their help one month ago and techs came to fix my water heater. I paid $75 for the deployment and 150 for what they needed. Everything was fine. If I have the opportunity, I will recommend American Home Shield to my friends because I'm happy with them.

A tech responded quickly for the microwave that wouldn't heat. He had to get a part but got it done. However, I just switched to Choice because they have better rates than American Home Shield.

I had issues with my microwave. I did a claim with American Home Shield representatives and they were good. The tech that came did a good job as well. Getting the equipment from the manufacturer into the home took the longest period of time. That took a couple of weeks. All in all, use American Home Shield but don’t abuse them and satisfaction is guaranteed.

Some kind of pump had gone bad in the AC and it was leaking. The contractor was there the same day that I sent in the claim. They were very professional and efficient. They got it done quickly.

A contractor came out for my dishwasher, my washing machine, and my air conditioner. They were wonderful. They came out twice to try to fix the washing machine. I was disappointed at first that American Home Shield wouldn't give me a new one. Why fix it twice when it's old? After the contractor came out and fixed it the third time, American Home Shield finally gave me a new one, and I love it. We got what we wanted and it’s a better one than I expected. The only thing is my husband complains about it. There's no light in the dryer. But I don't care. I love the color. It’s black. Inside, it’s stainless steel. It won't rust inside of it. It’s so modernized compared to the other one that didn't have these different techniques. Also, the washer’s bigger inside.

The dryer wasn't working anytime I would close the door. The knob would just go and you would hear a ticking sound, but nothing would happen. I unplugged it and plugged it back in. And it came out that I was closing the door too roughly. I just had to close it lightly and make sure I connected for it to work. So there was nothing for the techs to repair. But they were good and very helpful. Everything else I called American Home Shield out for, they did a good job and I had no issues.

We had a slab leak and someone was sent out within an hour. After the plumbers sent the amount for the service. American Home Shield paid their portion and then I paid my portion. The plumbers then got to work. The next day, the leak detector came and the next day, the plumbers did the repair. Everything's working okay now so far. I've also done the free heating tune-up with American Home Shield the week before that and that was pretty quick, too. Technicians called the next day to schedule and they were out the next day.

I had a water heater that burst. I called American Home Shield and they were able to get a plumber out quickly and resolve the issue. The techs did a great job. They were prompt and they were quick to get the job done.

We've been with American Home Shield for a while now. We used their service when something was wrong with the stove and the dishwasher. My wife took care of making a claim. Everything is good.

The AC unit just stopped working. The contractor replaced something with a motor. They were good.

I like American Home Shield's service. When you need them, they will soon get someone out there and try to get everything fixed up for you. A circuit had went out. And it wasn't letting the furnace to ignite. It was a while for the tech to get it in because of supplies since the COVID. But when it got in, he came out, fixed it. We had no trouble at all since he fixed it. We had a good conversation while he was doing his work. He worked and we talked. And I told him, "When you come back, you tell them your own client said to send you back to put it in." Because I enjoy talking with him. AHS is a very good company to deal with. That's why I'm still with them.

American Home Shield takes care of business if stuff goes bad. I had two things going on. The first one, the guy that was to look at my refrigerator talked to me by phone. We just turned the switch, and the refrigerator came back on. The second, the plumber did something with my toilet sink.

I like the peace of mind that I know that somebody is there to help me. The techs were friendly.

Except for the delay in contractors, everything's been good with American Home Shield. Recently, we had our annual furnace checkup. Before that, we had a refrigerator issue. The people that were supposed to come and look at the refrigerator called and canceled. They just left me a message saying we'd have to reschedule and left a date for two weeks later. I bought a refrigerator to put in the garage so that we had a refrigerator because it was weeks before our refrigerator got even addressed and fixed. You would think that they would understand that there's some urgency to that. American Home Shield could get more contractors who can address the issues.

My garage door started making a crazy squeaking noise. Two days went by, I couldn't get it to move more than two feet either up or down. I called American Home Shield and they called Ace's. Then, Ace's called me. The guy came out in the early evening and determined that the electronic circuit board that goes in it had been corrupted, and it wasn't feeding the right signals to the electronics of the motorhead. So, he replaced that. It works great. So far, everything's been great with American Home Shield.

American Home Shield is a little pricey, but for us, we don't have to worry about the time it takes to maintain all three different properties that we have with them. They sent Axis for the dryer. They diagnosed it. Someone was going to place an order. Whenever the part came in, they were going to come by. They ended up getting in a car accident, which was out of their control. So, then we rescheduled for Saturday. The guy who came on Saturday said that it wasn't making any noise. So, it was fine.

American Home Shield sent me an email for an AC and furnace check right before the season starts. I went back on and scheduled it then Whitney T Holdings came out and did the inspection. The technician shared some findings with me and told me everything looked good. He talked about maintenance on my end, what I needed to do to make sure that my furnace was operating in optimal conditions. I've also had the service through my local energy provider, and I canceled that because I was thoroughly impressed with the responsiveness and the technicians that American Home Shield sent out.

We have received two furnaces, one air conditioner, a couple of water heaters, a new oven and dishwasher. We have thought about canceling American Home Shield but we still need one more air conditioner that is on its last leg, so we don't want to cancel it until that goes. We had had our annual inspection, and the people that came out said that there was a crack in the intake manifold. And when Piedmont Maintenance came out, they said that everything was fine. So hopefully, everything was fine. The gentleman was not friendly. He just came in and said, “Up! I don't see anything. Everything is good,” and walked out. But I have found AHS to be satisfactory.

I'm very impressed with AHS's service. When I called to report what I thought was a leaky water heater, I had somebody at my house right away Monday morning. They followed through, kept me informed, and called the next people that needed to come in to take care of the problem. All of the techs were friendly and they explained everything. They were not in a hurry to leave and they waited and answered any questions I had. They were the best. When my policy from when I purchased a home is up, I will be seriously looking at renewing that policy.

American Home Shield is not the best. It's not what I thought it would be. If you have a problem with the device, you don't get dollar-for-dollar. It's like a prorated type of insurance which is a little bit misleading. If you add, for example, a KitchenAid brand stove, and that broke, depending on how old they estimate it is, they offer you a prorated amount for a replacement which can be also cashed out as a Lowe's gift card. But at least I'll have something. I bought an older house recently, so we're finding a lot of issues with it. It's mostly the people American Home Shield contracts with they should improve. There's no quality control on that. We've had some scamsters come in here. They're good to write them off and not use them again. We've also had two companies come in where they tried to rip us off.

I like that I have someone to call but I don't like that sometimes, you have to wait for the service call. I live in Florida and I had a neighbor who has AHS and their AC went out and she had to wait three days for them to get out. And that's a problem. That's a long time in Florida to be without air.

The electric company didn't finish the job for me. They were supposed to fix five outlets. The gentleman said they only gave him an hour to do it. He did two of them. I was charged $100 for that. He said he'd come back the next day. That was over two weeks ago or more. I called and made a complaint but nobody responds to it. Other than that, American Home Shield is doing a good job. I have three other accounts with them.

American Home Shield helps with our house because we had a lot of deferred maintenance on the appliances. So, they helped us with getting new ones. They have been very easy to work with. When you call, they're very responsive. They set up appointments immediately. And if you have any concerns, they address them. A local person recently came and looked at all the locks and fixed them for us. Got them all on one key instead of every door different. The tech was very good and efficient.

The contractor came out and identified the problem. There was a problem with the switches on the circuit box that controls all of the electricity in the house. He fixed what's in there. The process was good. My services with them is month to month for now. $125 was excessive. But with the way that American Home Shield is doing it right now where I have to pay even before they tell me who's coming to my house, that I have a problem with. I have to pay $125 before the contractor comes to my house. We've been homeowners over the past 40 years, and I have never had to do that. And I've had issues with providers that I have been recommended to in the past with them not making the appointments.

The furnace wouldn't heat. I was getting an error code. A high-limit switch was tripping. They changed out the high-limit switch, but that only lasted about a day. Then they found out that the control module was no longer putting out 24 volts, which is what the voltage of the different pieces of equipment in the furnace needs. Another guy came out, put it in, and he finished yesterday, and it's worked. The techs were outstanding, knowledgeable and prompt. I liked that they send you reminders through text messages or emails. They have an app on their phone or in their vehicle. Then it tracks where he's at. If you ever want to look and see if he is 5 miles away, then it updates. I was very impressed with them.

American Home Shield has been great. I usually call them because it's a lot easier to do that than to do it on the computer. I use a certain company that comes out, and I want to be able to pick them instead of American Home Shield randomly picking somebody. Recently, we had our pool serviced thru them. They contractor was good. They know my pool.

The tech did a tune-up on the furnace and the contractor was good as well as my experience.

Hotshot Appliance Service came for a compressor for a refrigerator. The technician was very nice. American Home Shield turned out great.

As part of the home warranty that my Realtor bought for us as a closing gift, American Home Shield provides a rekey service as part of the warranty. I just initiated that rekey service. And they replaced or they rekeyed the locks on the exterior doors of the home. They allowed up to three rekeys, and I happen to have three exterior locks, so I could also get those. And they reached out to me to inform me that they provided that service. They called me to set it up even. The tech was great. He did the rekey and adjusted one of my doors because it was not closing very well and difficult to lock because of that. He did some stuff that was beyond the rekey. That door works better than it did before he came.

The first time the repairman came out for my refrigerator that was leaking, it was not that great. The second time he came out, he did the best he could. Apparently, he tried to clear out some clogged lines that he thought he found. Then he told me that whatever was catching the water was not big enough or not catching it correctly. He said that wasn't something he could fix. He removed the icemaker in the freezer because I don't use that and told me that I just need to make sure I let it defrost itself every six months. While I am not thrilled with what they did with the refrigerator, American Home Shield did a great job on the plumbing claim.

American Home Shield is quick on responding and send very professional people out. We're very pleased with their service and we can always contact them when we need them. Everything went well when I had a roof repaired. But with the recent claim with my refrigerator, the techs have not repaired anything. I called AHS this morning because we haven't heard back from the one that came out to do the second opinion. They haven't gotten a diagnosis.

There are usually a lot of issues and things that you don’t know are gonna happen when buying a home for the first time and American Home Shield helps. It’s like an umbrella for it. We did the rekey service for this property and that was phenomenal. The tech was great, courteous, professional, clean and organized. I have a claim now for an appliance and AHS already got the results but what they were offering wasn’t comparable to what we had, so they're trying to look it up. I talked to somebody yesterday about it and we got disconnected, and they never called back. So. I was trying to call them back and get it figured out. So far, AHS is working with us on everything that we need. So, it’s been good so far.

If something is covered under my service plan, they're able to send someone. But my disadvantage is in scheduling techs out in a sooner timeframe. If my heat or air conditioning were to go out, they can schedule an appointment or have a technician come. But they usually can't send someone right away. There were times where I thought about wanting to cancel because of that. Because I have elderly parents with me. So with those high temperatures, they don't need to be in a house that hot.

My heat went out and the tech was really good. I prefer him over Plumb Genius who billed on my house and said they fixed some stuff they never did. Another company had to come and fix my issue the proper way. They weren't supposed to come back to my house but they ended up coming to my house Saturday when I had my stove fixed and I had to pay $200. AHS submitted two different $100 service calls on me. Other than that, I love AHS and I've referred three different people to them.

I've had American Home Shield for a long time and I've always found the value of having them. We had a refrigerator fixed recently and everything was great.

My washer was not working. It was leaking water and it was making a loud noise. A tech from Dan's Appliance Repair came out and he was very attentive to what we are looking for and he was on time. I really appreciated that.

I had a really good experience. I had an electrical issue, so I called and placed a work order. The technicians called me almost immediately and came out within a couple of hours and resolved the issue. They were really great and on time.

Overall, I've had a good experience with American Home Shield. A plumbing company recently came for my water heater. The water wasn't getting hot fast enough, especially in the wintertime. The plumber addressed it and said there might be something else that needed to be done. They would send the paperwork to American Home Shield, but I haven't heard from them. I don't know if they're gonna cover that. It's not something that they usually cover and I'm not sure how to follow up on that. I am thinking about keeping the program going next year, but I'm not sure. Every time, they charge $75 for the services. They don't cover a lot of stuff like the fireplace. Also, their operators are overseas and sometimes, they're hard to understand. There's a language barrier.

Sears came out recently for the stovetop. I’m very happy with them. The contractors with American Home Shield have been able to fix some things that have been broken. I've been generally happy, although there's one thing I wasn't quite so happy with last year. The people that they contracted out with left the place a mess. I didn't feel that it was well taken care of. Also, I wish the turnaround time to call back was quicker.

I had a claim for an oven and a refrigerator. The contractor who came out was great. For the oven, it was not fixable, so AHS has provided me for replacement value. For the refrigerator, they were able to refurbish a part. It took them about a week to do that.

The few interactions we've had with AHS's reps have been very nice. Recently, my heating unit was not functioning well. The service was very professional and well done.

I had a recent claim with AHS for the washing machine. The techs that came out were great. They also came out and did AC work twice at my house. The first year, they replaced the inside unit. The second year, they replaced the condenser outside and it was good besides one little mix-up.

I had a refrigerator issue wherein it stopped getting cold, and the claims process was very simple, nice and easy. I like it. The service tech was great as well, and everything's fine now.

With American Home Shield, you will get a quick response from them. And this is something that makes you confident that your appliance or system will be fixed on time. The heating system in my house wasn't responding well to the thermostat. And it was causing some noise when the unit starts and stops working. So, it's normal cycle, but it wasn't responding to the thermostat. The technician came and educated us about the thermostat, and replaced the old one with a new one. It works fine.

A refrigeration company came out for our washing machine. The noise sounded like a jet engine and they diagnosed a problem with the bearings on the tub and they wouldn't have it be fully replaced, so it was warrantied out. We're getting a new one delivered tomorrow. Before that, we had a problem with our refrigerator as well as with our dampers on our furnace. I don't have a problem with submitting the claims to American Home Shield. It's when I have to follow up on the claim that I have issues. If I'm online and I look up my claim, it'll tell me the most recent information but I can't add any comments or do anything so I always have to call the 800 number. Some contractors are better than others and most are good. But the most recent one didn't return phone calls. I contacted the 800 number again and they took care of it.

My experience with them is not great overall. There is poor communication, no follow-up and it takes multiple calls to resolve issues. In one instance, there was bad communication between a contractor and the home warranty company. I've had claims for a boiler replacement, hot water heater repair, and a washer-dryer repair. Some experiences have been fine, but two out of the three have not been great.

With the other home warranty provider, we've had issues with getting people here and people doing their job right. But with American Home Shield, it's been great. I would recommend 100%. The service is quick. I get an email saying the worker is on his way. I know they're coming. I just wait for them and they show up when they say they're gonna show up. The guy who came for the washing machine was serious about his job. He didn't want to get bothered. I would tell him something, but he wouldn't say anything until I said, "Hey, those are some nice boots, man. I got a pair like that in one of those boxes." Then we started talking.

The repair people were awesome. I submitted a service request for my thermostat, and they came out the same day. Everything's up and running now.

What I like now with AHS is that they're answering the phone. I love it. It used to be we had to wait for 20 minutes. However, some of the vendors are very awful, lazy, and don't do their job. But hopefully, I will be able to continue to request those that are very good.

Chesapeake Repair came to our house and fixed a microwave. So far, my experience with them is very good. Brian was a skilled technician and he was familiar with the equipment. He diagnosed the problem immediately and gave us an idea of what his troubleshooting was as well as what he thought the problem was. He found that there was a loose contact and he corrected that. The issue seemed to have been resolved. But about half a day later, we noticed that the issue returned. The whole panel probably needs to be replaced. Brian also suggested that it may be that but he wanted to try that first thing first. The part was ordered and Brian will be called back to install it. Communication has been near superb with text and email. Brian called personally too.

The washing machine was not spinning. Everything works fine now. I would recommend American Home Shield.

I've had American Home Shield for years. They were out doing their calls to foreign countries. And you couldn't even get in, and then I wouldn't get called back. But lately, the last couple of times I've had to use them, they've been good. Recently, the AHS rep I spoke to was a very nice man. He set me up for the service quickly. The refrigerator was out completely. The techs had to put on some board. It took them almost two weeks because they couldn't get the part. But the techs were really good. I also had tons of repairs for my pool. But they put in used parts. I hope they can put in legitimate parts instead of rebuilt ones.

I like the convenience of AHS. I like the service contractors that they provide. They've always been very professional and they've always solved my issue. But it's a little expensive.

I had a garbage disposal that wasn't working. The tech came in, found the problem and fixed it right away.

I placed a claim to replace the garage door openers and there was a wait. But I called around and everybody in town had a long wait. So, everybody's busy. There was a cancellation though and we were bumped up, which was appreciated. The technicians were great. They were very friendly, knowledgeable and helped us get on the app that worked with it. And the gal in the office was nice too.

My unit wasn't working, so I filed a claim with American Home Shield. It was close to the holiday. They had to order the part, the part came in. The tech let me know ahead of time that he was in Athens, but he was on his way, came in the time frame he said he would, and fixed it. I remember him telling me because I told him about my AC too, and he said, "You got to do another claim." So, while he was here, I had to go back to work and my wife was here. So, I filed another claim and he got it, but he called me and said, "I just got another claim." I had to remind him of what he told me the prior week. So, he just turned around, came back, and fixed it. I have a great service with that company.

I just signed up for American Home Shield a couple of months ago, and I've had to use it three times. The last one had to do with our refrigerator that was freezing up. The refrigerator side was getting too warm and the freezer side was going way down lower than the default. We had a contractor come out to look at it. Most of the contractors have been great but I was a little disappointed with the last one who came for the refrigerator. I could not get to the house when they showed up. They interacted with my son who's 20. If I was there, I would have asked a few more questions to follow up on what the problem was. He just told my son we need to unplug the refrigerator and let it sit for 24 hours then plug it back in.

I recommend AHS to anyone. Recently, they checked my heating system and the experience was good.

I did a dishwasher claim to American Home Shield and they sent Sears. The technician was not very responsive. I tried to tell him what the problem was, but he said, “I'll find out.” As far as Home Shield, it took several weeks before they finally got to the point where they realized that the dishwasher was not repairable. They went through trying to find parts. Sears said they were gonna find parts, which they could not because I guess it's outdated. Eventually, AHS gave me a gift card to have it replaced.

I had a couple of my air conditioning units went out. Two of them required some minor stuff and for one of them, they kept trying to fix it. It never got fixed, and they finally had to replace the unit. The repairman was great. He was thorough and super friendly. I was very happy with that.

I had a leak in my upstairs guest bath and shower, from the second story of the house to the first floor. I initially contacted American Home Shield online. It’s a very interactive, user-friendly website. Once I put in the claim online, someone from AHS called me. The contractor did their job. Everything's working fine.

Some of the service techs of AHS are good but some of them are not. They should get more qualified service people.

I've been with American Home Shield for two and a half years and they have been excellent. I did a claim for a water leak recently and the tech that came was great. It turned out I didn't have a water leak. The only thing is American Home Shield could improve their wait times for calls.

We were with Home Shield for some years but we got out of it because I got very upset with them with a microwave claim they didn't want to pay. I felt like they gave me a hard time. They were very reasonable with me. I spoke to somebody higher up and she was willing to keep us on as a customer and they were going to even give us a discount on our premium. But we got out of it. Then we came back because I was very displeased with the other company we were with.

Usually, when we submit the claim, the process is easy, as far as calling them and making the payment. Then, they tell us the person coming out and the person sends us an email. I've had claims that were horrifying but my most recent one went very well. It was for the AC and Anthem Mechanical came out. They had to order a part and came back the following week. They did the work and they were fine. But the service is normally worse. The vendors that American Home Shield uses are usually very cheap vendors. One of them came out eight times and he still did not repair the icemaker. We had to buy a personal icemaker and call American Home Shield and tell them not to send him again. Also, over the years, they've increased their cost. I'm planning to move us out of American Home Shield because they have become costly and they use very cheap vendors.

I had issues with American Home Shield when I lived in California. The first thing to go south was the washer that was in the house. It was a washer-dryer combo and they would not replace it because it was an older unit. They gave me a terrible time with that. I tried to go through them to buy a discounted unit and they couldn't offer me a discount.

We had a water leak in the upstairs sink and the water was leaking downstairs. When the contractor looked at it, there was something loose upstairs. So they just tightened it up and it was done. They were very professional and down-to-earth. They were laughing and talking, and I really liked them. Everything was a great job. We appreciated it. But when we had a heating problem afterward, it went on for a month and American Home Shield kept stalling and stalling, sending out different contractors. My mom is ill and my brother is disabled and we were freezing in this house. We had space heaters but American Home Shield kept stalling and stalling about they would send another contract out because he denied the first, saying the claim was too new and it was a pre-existing. So they sent out another one, Fire & Ice, but American Home Shield stalled us out for a month.

I filed my claim online. American Home Shield sent somebody out right away. They were very professional, nice and informative. They came out and found that my stove was no longer made. It was brand new, two years old, but they don't make parts for it anymore. So, AHS offered to send me a card to get a new one myself or they would replace it. And they gave me a lot of choices. And they took care of it. I've had AHS send contractors out four times, and every time, they were right on top. We just had our sink faucet go out. They also sent somebody out right away on that. My air conditioner, the same thing. I have recommended AHS to friends and family.

There was a leak under our toilet, and the repair man went underneath and fixed the ring. His response time was fast. I was worried 'cause I didn't know how bad the leak was, but he came out in two days. So far, so good. We've had a lot of things break, and I'd rather pay $125 than buy a whole new whatever.

My master bedroom was not getting enough heat. The contractor came out and looked at the furnace and ascertained that I needed a dedicated duct ran into the master bedroom. I loved the service. The tech was nice and respectful. He told me, "You could get by with what you have, but you might want to look into down the road having a duct put in." Some contractors would want money today and they'll use any kind of tactic. But he didn't do that at all.

The techs replaced a refrigerator that went bad. The claim process was easy. But AHS's price is too high. They've gone up since I first enrolled and it's overly expensive now.

My garbage disposal was leaking. When the tech came out, he said that apparently whoever put it in seven years ago didn't screw it down. So it cost me $125 for him to come out here and the only thing he did was turn a screw. He was out here 10 minutes. But I have no problem with the scheduling. The tech came out pretty quick. It's just that I pay $59 a month and then I have to pay $129 for one visit, which was kind of disheartening.

A plumbing company came for a leaky faucet. The first guy came out, figured out what it was, and scheduled a follow-up for a couple of days later. The technician who came out was very helpful. It was a quick and easy experience.

There was a problem with the thermostat and it was replaced. We've had no issues since then. I usually have pretty good luck with American Home Shield, so I'm happy with them.

Fifteen years ago, we owned a home in Virginia Beach and had American Home Shield. We loved them. And the military had me around the world and not in housing for 15 years. So once we moved back to the States and bought a house, we jumped right back out with AHS. They've been great for us. They offered a fall check your heater promotion. We did that, and they sent over a technician that checked the heater in the attic. No issues there. And the heater downstairs under the crawlspace, that one had a burned through burner cage, so there's a flame coming through. So a problem that was related to AHS. They attempted to put in a replacement part, but that part no longer exists. A determination was made by AHS to replace the heater unit itself. That was done very well and in a timely manner, so we were very happy with the program.

I had a tune-up on the furnace. Getting it ready for the winter and making sure everything was okay. The techs came in a timely manner. With my range claim, I had issues with that. The techs scheduled and they came on time. They were very professional. They found that there was an issue with the switch, the reason why the stove would get higher and I couldn't control it as far as turning it down. The tech left the part showing that he had switched it out. I was thinking everything was all good. But when we used it, found out it’s still having similar issues. It seemed like it got too hot. When I went to turn it down, it didn't appear to turn down to a lower temperature as I expected it to. I called AHS back and I told them what was going on.

AHS is a good company and it's worth having. For my recent claim, my garbage disposal wasn't clearing it up. It was just humming. The tech that came out told me that it was stuck. He got a tool and fixed it and then installed it back working.

The sink was draining really slowly and once I ran the dishwasher, it was really clogged. The tech was nice. He checked the drain and he said he needed to get a snake. He said it was a significant clog but the issue was resolved. I recommend American Home Shield. It gives peace of mind that if something happens, I can call them. So far, all the problems have been resolved.

I've had some great experiences and some bad experiences with AHS. When you see who it is that AHS contracts on Google or Yelp, they're always 1 or 2 stars. In the summertime, I had a horrible experience 'cause my air conditioner went bad. It stopped blowing cold air. I called American Home Shield. The air conditioner guy came and told me, "It's an electrical issue. It's nothing I can do." I had to call American Home Shield. It was another whole day that I had to wait for them to contact me. The electrician couldn't even come until Friday.

I've been with American Home Shield for a long time and I liked them. I didn't want to leave them. But I’m a insulin person and needed my refrigerator fixed. They told me I had to pay $125 so I paid it because I needed that refrigerator. On the day the repairman was supposed to come out, he cancelled. I'm in Oklahoma and he was in Texas. What’s so cold about it, is every time I tried to call, they hung up in my face. American Home Shield gave me my money that I was supposed to pay the guy that was supposed to come out and fix my refrigerator. I was buying ice every other day. Insulin's gotta stay cold. I'm on Social Security so I couldn't afford it. I just went on to call somebody else out. I won't go back to American Home Shield. It wasn't them but they could have pushed the button a little bit more and make this guy come on out when he was supposed to come out.

It was time for my AC unit to be serviced and the representative came and checked the unit upstairs as well as the unit outside. American Home Shield allows me to have something in place if something goes wrong with my house.

I have used them in two different home and in all cases was very satisfied. They make appointment quickly and found their repair people to be very professional Al. They replaced motor in dishwasher, repaired old furnace (we were told it had to be replaced but they repaired and replaced a full air condition central compressor). I certainly got my money's worth!

It takes a long time with AHS. A contractor has come out twice for an electrical work and it's still not done. The website's not good. It said my appointment was supposed to be in 1969. When I spoke to the electrical people, they said that's an ongoing issue with them.

The heating stopped working and the house was cold. I bought three little space heaters and it helped until American Home Shield was able to fix the heating issue. They respond fast, whether it's the next day or two. Somebody is sent out and the issue is usually pretty much fixed. There was one incident recently with one of the houses regarding the washer and dryer. We got credit for it and it was not for the exact amount of what the washer and dryer cost because they're commercial ones and very expensive. But we still got a gift card. American Home Shield has a certain ruling when they do the cashout and how they judge how much they give you. Other than that, I appreciate that every time I call American Home Shield, they explain everything.

AHS is on their game. I tell them what I need or what's wrong and they get somebody out there to fix it right away. What I don’t like is some of the people I have to deal with don't speak so good English. But they're a very professional company. For our recent claim, the techs thought it was one thing and they thought they fixed it. But they didn't. I called them and they came out the very next day. We had to replace the thermostat and that resolved the problem. It was satisfactory work. Tidied up when they left. I was very pleased.

My door opener had some weird sound and it opened on its own three different times. Jared, the guy from Lake Anna Doors, came in and checked the system. He found out that there was a stress on the opener and he corrected that. He educated me on what was going on so I was appreciative of what he did. He was very thorough, professional and kept me in the loop. He did an excellent job. Having American Home Shield allows you to at least get someone to come over and see what's wrong. And if you pay a service fee and it’s not done right, they come right back. So, it saves you the time and headache of looking for a contractor or whoever would do the repair. AHS does all the legwork for you and you just do what you do regularly. You pay a premium and a service fee.

Approximately, a month and a half prior to submitting a claim to American Home Shield, we started to get some backups and water would flood out into the garage. It seemed to be only on certain cycles. So, the problem kind of came and went a bit. Once we figured out what the issue was, through trial and error, we went ahead and reached out to AHS. The tech came to the front door, and then we went and we took a look at the issue. He verified through checking on his own that the line was, in fact, clogged. He went ahead and cleared the line out. We haven't had an issue with it since that point in time.

The air conditioner wouldn't even work. We've had it going off and on for a while. So, it just got to where it wouldn't even cool down. American Home Shield had it fixed that to where now, it's cooled down.

I like that American Home Shield does what they say they're gonna do. They help ensure that the things in my home are functioning properly. I filed a claim for the dryer that would not work, and the whole experience was great. Their contractor was very quick in coming out. They were very efficient. They let me know what was going on. They seemed experienced and were able to help. I was very pleased with their service.

I like AHS before. Now, it changed. It's hard to communicate with people. I can't understand sometimes their language. I don't know if they're calling from India or if I'm calling India. There was no way there for me to speak with a supervisor. I had an issue last summer with the free tune-up that AHS offers. They set it up with the AC company here in Jacksonville but the AC company never called me back. I reached out to them and they told me, "We'll call you next week." I called American Home Shield to let them know that this AC company was pushing me back. I wanted to have my free tune-up. American Home Shield told me, "Oh, this expired already for the summer." I said, "Why? I never got that service. Why can't I get the service? It wasn't my fault." I followed up with the AC company, with AHS, but nothing happened.

I had a problem with the refrigerator, the washer and the dryer. The washer was doing a lot of rattling. The repairman replaced a couple of things over there, but it did not work. I had to call three times for them to come out. But whatever the dryer was doing, he corrected that. For the refrigerator, it was a part he had to get for the icemaker. So far, I've been satisfied with the service from American Home Shield. That’s why I've stayed with them.

The repair guy unclogged the tubs and his performance was very professional. It was great. American Home Shield is professional too. If I put a claim in, somebody is normally out to fix the issue in two days. Sometimes, it’s soon.

The tech was very informative, courteous and clean shaven. I did not expect it but I found out that American Home Shield is good as far as the technicians they’ve sent. I’ve used AHS two times and so far, so good. If something happens in the house, at least I won't be out big bucks. Because if you don’t have any insurance and you go out on your own, you're gonna pay. So, $500 is worth it in case something happens.

I have two homes and I got American Home Shield on both of them. I used the service recently and they finally fixed the refrigerator. It took them a long time because they had to get parts. I had previous work done by the home warranty and they're fine. Their technicians are very good. I have a lot better experience with the technicians than I do with actually talking to an individual at American Home Shield. It's hard to get ahold of somebody. And when you do, they keep asking you the same dumb question like, "What's your address? And is this you?" Other than that, the service is fine and I continue to use it.

We had a leak in our sink, and American Home Shield sent the first guy out. He was horrible. He came in. He took a picture and said, “Bye.” He walked out. The next guy that came was really good. He came. He installed it. We assumed everything was good. He checked for leaks. The problem was, it was not an instant leak. It was a slow leak. Another guy came back out. He tied everything up. Later on at night, it was still leaking. Come to find out when he had to come back, the whole faucet was loose. It wasn't put together right by the company. So, it wasn't like he was gonna see. As soon as he turned it on, the water went everywhere. So, he tried to put it back together correctly. He was good. I liked how he worked.

American Home Shield has been pretty prompt about getting appliances and other problems fixed when I need services. Except for the last one, we've had to call the contractor back several times because it couldn't be fixed. It was a leak under the sink. So we didn't know whether it was connected to any of the appliances. The first guy couldn't even find the leak, though there was water under the sink everywhere. We called them back again, and I made sure Home Shield send them again. Then the second person found the leak and fixed it. But he said there might be problem with the part, which he would replace if it happened again. Then it did happen again. There was another leak and he came back the third time and fixed it. American Home Shield has been pretty prompt with supplying us with contractors. But sometimes the problem is at the contractor end, like when they can come out.

AHS is very easy to work with. The handle of the door of my microwave came off one day and I called to see how much that would cost. The handle itself was $150. I wasn't doing that so I had the contractor come and they replaced the door. The tech was very polite and timely. He ordered the door, put it on and everything has been great.

I've had to use American Home Shield three times in the last year, and every time, they've been good. I requested service for an AC, a water heater and a washing machine, and the techs were fantastic.

When Sears came out, it was my stove. The digital display could not be read on it. So when I turn the stove on, I have no idea what the temperature settings or anything else is on the range. I called American Home Shield's toll free number. And I was connected to someone within a few minutes. The tech diagnosed the problem. And the range was old enough that no service parts were available. So, he put in a recommendation to replace it. He was very professional. I would highly recommend American Home Shield.

When I had a leak in my garage, American Home Shield couldn't find a vendor. The vendor was not available immediately. But American Home Shield reassured me that they're gonna find another vendor, which they did. It was really good. They were on time. The holes in the garage were covered up. I’m happy. American Home Shield is wonderful. I had issues with my leak and they were really on time and very proficient. They had great communication, so I don't have any issues. I always recommend my coworkers to them.

I tried other companies before AHS, and AHS has been the best one so far. They take care of everything right away. I don't have to deal with taking time off work to reach back to them and find out what's going on. They reach back to me and let me know the progress or any type of updates. Recently, a contractor came out for a part of the claim with the piping that was done previously. It was a quick and timely process, and communication was good. Everything worked out well.

GE came a couple of times and the technician was in such a hurry to put the dishwasher up without even watching if it's working or not or let us know later. The cycle goes in and at some part of the cycle, it starts making noises. They changed something but that didn’t work and I recalled for them. By the time I got to American Home Shield, they said that it’s been more than a month. I said that the problem hasn’t been solved. A part on the dishwasher is still on back order so right now, we're waiting for the part. We have to call them and tell them to take that part or motor and put in a new one. That's almost since September. The customer service at American Home Shield has got their hands tied, too. Some of them are overseas but the majority of it tried to do their best to help. But when you are on a different continent and you are here, it's hard.

I'd tell others to do AHS. I wish I had done it years ago.

My dishwasher died. After making a claim, a technician came right away and he was fantastic. They had to order a part and that took about four or five days. The dishwasher is working fine now. American Home Shield is working out. So far, so good.

The basic home warranty plan was purchased for us by the selling Realtor and it turned out we needed it. Calling American Home Shield's 800 number, I got people for whom English was not the first language, but they did a great job. Once I had a case logged in there, they could always bring it up. They responded quickly too. So, the whole thing worked very much the way one would hope. I was very satisfied, and I was really glad we had a home warranty.

I like that American Home Shield always gets somebody out to address any issues quickly. It's user-friendly. And the service is always great. There was some water running from the toilet. The contractor ended up replacing one of the gaskets in the toilet. It's working great now. I would suggest to look at AHS. They saved me a lot of money over the past two years. So, it has been worth it.

The AC unit needed more Freon and a little tweaking. Everything was taken care of. My renter called me immediately after the techs were there to let me know what went on.

Within a couple of days, the technician came. He was able to resolve my problem with the kitchen sink on the first visit. He was on time, polite and he let me know what he was going to do. He explained the process before he unclogged the pipe. Customer service with AHS has been okay. I had a problem with them a couple of years ago with a claim and we were able to get it resolved within a month.

My AC is broken, and I don't think American Home Shield did a good job. This is the second claim I've made with American Home Shield about the AC. It worked for a little while, but now, it's not working at all. I had to make another claim. They're not sending very reputable AC companies. All these companies that AHS is sending have crappy reviews. So, I'm not too satisfied with them and I'm thinking about changing them. They also keep on increasing my fee.

Our microwave just started smoking late last week and we looked into seeing if it would be repaired if it was covered in the home warranty with American Home Shield. And it appeared to be so we went through the normal channels. The tech from Air Kool came out and he was awesome. He was quick, knowledgeable and had the problem fixed in no time. He was in and out in probably 45 minutes. The repair went well and saved me a major headache. I probably could have fixed the microwave but it would have taken me weeks just to figure out what exactly was wrong.

We're dealing with a claim for the dishwasher. There's no water coming in. The guy still hasn't gotten back with me and I'm still waiting. It has been almost three weeks now. Christmas is coming up and I need my dishwasher. We have to contact everybody. No one's following up with us. I'm wondering where my parts are and when they're gonna finish fixing my dishwasher.

The water heater had sprung a leak. The first people that American Home Shield sent me never even came out. They just called and said, “Would you take a picture of the water heater?” Then they put in their report. I called up and said, “I'm not doing that. That's totally bogus.” So, AHS had 5 Star come out. They looked at the water heater and said, “Yes, it’s got a leak in it. We're gonna probably have to replace it.” I have been in contact with 5 Star and as of yesterday, they said, “We will have somebody at your house between 1:00 and 3:00 today with the new water heater.” They didn't show up. So, I have no water heater, and I do not have a call from anybody to tell me they're not showing up. I am totally disgusted with both the people that AHS has sent. It’s awful.

AHS has good service providers. My recent claim was the garage door opener a couple of weeks ago. The tech came out quickly in a couple of days. The only problem with that was the part was six weeks backorder. But they offered a different service to expedite it. I had to pay $335 out of my pocket to have the problem fixed, but it was worth it. I liked the service. So far, so good. They gave me a six-year warranty. They said, “As long as you have AHS, you still have the warranty on it.” However, I had a company who came out to do the refrigerator six months ago. They did the first problem, but then another problem came up. It took a month to have that first problem fixed. But they eventually fixed it.

We had some plugged-up drains and Alto came out here within two days after I filed a claim. They came out twice and both techs were very nice. These guys that we worked with were both very personable and friendly. But we've had some vendors that have been not so-great and not very timely. We had another claim for a water softener and the plumber took four months to get out here. Part of it was he had to wait for a new water softener but he had it and it took him over two months to get here because he had too much work.

I had a recent claim for my washer and Harts Appliance came out. They figured it was a timer. They replaced the timer, worked for three days, and then it wasn't working. We had to call them back out and it ended up being twofold. It was the timer and it was the heating element. The tech had to correct both of them. It's great now. AHS has been great as well.

American Home Shield sent an email advertising, "You should have your system checked to winterize it." They recommended a company. It's convenient to set up an appointment online and a tech came out. I told him I had just replaced the battery in the thermostat because it wasn't working correctly. He checked out the thermostat. It turned out it was actually broken and I shouldn't have had to put batteries in. I was actually relieved that he identified that because I needed a new thermostat. That was under warranty and the tech ordered a new one.

I like that with AHS, I don't have to deal with trying to find a technician. Because where we live, it's very hard to get people to come and do services. And whenever you can get them to come to do services, the prices are outrageous. The motor on one of our refrigerators went out recently. The techs that came out were awesome. It was great.

I dropped AHS. First of all, when I put a claim in for my air conditioner, the company that was fixing it came out six times. It took the whole summer for him to fix the air conditioner. I had another issue with my plumbing and they said that it wasn't covered under whatever I had. Then I started having an issue with my refrigerator and I had to immediately go out and purchase a brand-new refrigerator. I contacted them and they said that I should have contacted them before I bought the refrigerator. I said, “I've been paying this for years and I really haven't even used this, and all the money I spent out, it's not even worth it.” I told them to cancel it.

I had an issue with the heater and American Home Shield took care of everything. They did a great job.

So far, American Home Shield has been good. I bought a house and they rekeyed it for free. It was quick and easy and the service people were knowledgeable. It went well.

The tech came a bit earlier and fixed up all the rekeys for the backyard and then the front porch. So, it was great. He was polite and very professional. I like the quick response from American Home Shield. We're happy. We needed someone to come and do the rekey and they were able to schedule it, and the tech got the job done. So, I appreciate that.

Once I've had something come about, American Home Shield rectified the situation quickly, whether it was replacement or repair. Submitting a claim is quite simple. It directs you to everything that you need to click on, so it's easy. But I'm still dealing with the claim for my refrigerator. My refrigerator is leaking and not cooling. The tech came out for a second time on Tuesday, and I'm waiting to hear back. He said he was gonna get in contact with American Home Shield and find out what they wanted to do.

I had a claim for my air conditioner and the claims process was kinda slow. I talked to a number of people a couple of times. But all the tech that they sent out was very good.

I've used AHS several times and they’ve been okay. They came out, took care of the job, and they've saved me some money. It's a good program. My microwave door handle broke and they had to order one. The installer did the job but it didn't properly fit. It took several months, but I finally got it.

I called American Home Shield for the garage door that we couldn't get to open or shut. They said a garage door company was gonna be reaching out to me. When I talked to the garage door company, I told them what was going on. They asked me very specific questions which we were able to answer. The gal said, “I'm gonna have the technician bring what we think we need.” A repairman came out here and had the stuff with him. He was here at least an hour and replaced the springs. He did a great job. This service call was fantastic. I was amazed. It isn't always that way with some of the vendors that American Home Shield sends though.

We bought a house that is older, and it had some issues. It's been nice to be able to have someone that American Home Shield can recommend. There's an expense for us, but it's helped us a lot to be able to find people that we can trust to come in and work on the things that we needed worked on, and they've paid for all the parts. My air conditioner, dishwasher, and freezer broke. We also found a number of plumbing issues that the previous owner had lied to us about when they sold us the house. American Home Shield has turned what could have been a super nightmare situation into something that has been more manageable.

When the electrician came, he went through the house with different things. But I'm still paying $100 to have the person come. The people were all very good. I did have the exhaust fan replaced in the bathroom, so I saved around $100 there. Then the one plumber came out, and he was not very good. The analysis he gave was wrong. I had to have a foundation man come in and there was nothing wrong. But then the other plumber who came out was excellent. He knew exactly what was going on. He stopped the leak. He was very, very good.

When you put the oven on pre-heat, it would go just as far and then cut off, and then give an error message. We had the appointment set for the techs to come out and I got an email from American Home Shield saying that the job is complete. So, I called my husband and asked him if the techs were finished. He said no one had been there and I told him that they were emailing me saying the job is complete and something about a $400 ticket. So, I had to call AHS and tell them I didn’t know what was going on. They looked into it and it happened again. The contractor set the appointment up and it was like they had come out again.

I like American Home Shield's professionalism and the promptness. I made the call and I had somebody the next day. HVAC guy came out, came and just checked out what was going on with my furnace that wouldn't stay on. It was direct and to the point, what needed to get looked at in order to rectify the problem. "This is what's going on. This is what you got to look at." He was very informative.

I'm getting everybody to get American Home Shield. They help simplify homeownership. So much stuff breaks down and it's costly. Having to pay a little bit every month and the one-time fee to keep the appliances up and working is worth it to me. Recently, ProTech Appliance replaced the vent part of the dryer that was broken. I'm still waiting on the part for the washer but they've been keeping in touch with me to let me know what's going on. The mother board on my refrigerator had gone out and the icemaker was messing up. They replaced that. They had to order the parts then came back when the parts came in.

We had a faucet leaking. My husband called AHS and they said, "Yes, it would be covered." They made an appointment with the plumber, and they came quickly. We did not like the faucet that they were offering, so we bought our own, and then the plumber installed it. He was fairly good, except he switched the hot and the cold, and we didn't have any power pressure on our water for a week. The second technician that came out had an accent, but he was fine. I'm pleased with AHS.

The dishwasher's top rack wouldn't go up and down, so it couldn’t function. We had to wait for parts. And he had a COVID delay too. But the tech did a fine job. He was respectful when he was in my house. Every time the contract comes up as an argument about how much the new monthly rate would be, American Home Shield wanted to double it every single time. I have to go to retention department. And they have more flexibility to work with me than the first people I talk to. They send me an email. “This is gonna go up for $50 or $60 a month.” I gotta call them and argue about it, or just tell them to cancel it, and they'll start working with me. They should make it a little easier. Eventually, they do, but they don't make it easier. Once, a clerk told me, “You use the service. It has to go up.” I said, “I paid for the service. And because I use it, you're telling me that's why it's going up.” Other than that, I would recommend AHS to a friend.

I called American Home Shield because my water heater had stopped getting hot. It did not work any longer. Home Shield sent out a plumbing service. The plumbing service they sent out pretty much immediately told me that, apparently, it was out. It needed replacement and when they contacted Home Shield, Home Shield said that they would not cover anything because it was a pre-existing situation. When my water heater works one day and it doesn't work the next day, I have no idea how that could be pre-existing. They denied my claim and I had to end up paying about $2,500 to get a new water heater installed in my home because it was Thanksgiving and I had no choice.

The ice maker stopped working and the freezer wasn't working right. I called American Home Shield and they sent somebody out. The tech said it needed to be replaced and he was gonna talk to American Home Shield about it. I then got notified that American Home Shield was sending out the second guy. That guy didn't agree that the unit needed to be replaced. But both the techs agreed that the display panel on the outside needed to be replaced as it wasn't functioning. The second guy ordered a couple of parts for the ice maker. He opened up my freezer, which is at the bottom of my refrigerator. He put some kind of rubber seal. He was here Monday and everything's working fine. This is the main refrigerator in my house.