American Home Shield Reviews

A guy came out and said I needed a new HVAC system. One had to be ordered and shipped, so that took another two weeks. It took three weeks to finally get something installed. I would have appreciated it going through quicker. Also, it's 80 something outside and my house runs constantly at 76. I'm sure it could be colder, but I don't know if I call the place or if I call American Home Shield, and I don't wanna cough up 100 bucks. The co-pays are more than I would like, but it's okay because I've had to get a lot repaired in this new house I just bought. I also had a water heater fixed before that. It would be nice if I didn't have to kick in so much and coming up with 550 to fix my HVAC drained my savings, but it's still better than paying for the whole thousand.

Recently, I had some work done on my house because a pipe burst. AHS sent somebody to assess the damage and it was just wear and tear so the insurance covered that. In the midst of that, there was a situation where some of the work was messed up because the AC was left on so it froze over because it was low on Freon and it was leaking from the ceiling. So, the techs put the pounds of Freon back in there and got it working again

Our washing machine went out. American Home Shield sent Calvary who diagnosed it very quickly. It took a week to get the parts in, and then they came out right away on a holiday and fixed it. You're a fool if you don't buy AHS when you buy your house.

I'm very happy I took out the warranty plan. I have a side-by-side refrigerator and there was water leaking. It turned out that the L-shaped plastic pipe at the back of the unit wore out. The tech didn't have any in his truck so he had to order me a new piece. He even tried a couple of places that he normally does business with, and they didn't have the model number. He said, “You just won’t have ice or refrigerator water.” I said, “That’s fine. As long as my refrigerator and my freezer is working, I’m fine.” He had to come back, pull the refrigerator out, and fix what he needed to fix. He turned the water that is only for the refrigerator on. He wanted me to constantly run the water through the filter to clean out the tubings. I was very pleased.

We had a couple issues. The biggest problem being that American Home Shield sent out a company that only one star online and had horrific reviews. We looked them up online and they went out of business. They were prosecuted for for tax evasion and the LLC was revoked. But they're still working for American Home Shield under that name that was revoked. We were scared to have them come out but we didn't have a choice. The thing is American Home Shield has the warranty on the unit. We can't just call the company that installed the air conditioning unit because now, every time there's a problem, we have to go through the home warranty.

I'm paying for insurance that they're supposed to take care of things and all I get is lip service from the plumbers that came out to look at my place. Everybody's telling me that nothing's wrong or that I need to replace everything. I don't think I'm getting any value for the $600 that I spent on this insurance at all and having to pay a $75 fee every time they even come to look at something doesn't make sense to me.

American Home Shield has taken care of everything that I've called them for. I don't have any complaints about whoever they sent out at all. They've been courteous and they went the extra mile to explain certain things. What I really like about their customer service is when they say they're gonna call you right back, they'll call right back. I will call them in the morning and by that afternoon, I had my appointment set. Overall. AHS is a good company.

American Home Shield sends somebody, but nowadays they don't have enough staff. The contractors have a hard time. Usually, it was 24 to 48 hours, but now they said that they have to wait until whatever the contractor’s time. We need a thing fixed so we just have to wait. The recent contractor called us and said they were coming. They did a good job on our AC claim. The tech knew what he was doing, and was very friendly.

American Home Shield sent somebody to fix the microwave. The person was supposed to fix the refrigerator, but he couldn’t do it. He suggested to install a new water valve. There's too much pressure in the refrigerator that’s why the ice maker is always frozen. He said he would make a recommendation. After a few days, I contacted American Home Shield. They said, “No, they haven’t received a recommendation.” I called the company that did the job, AT Appliances. They told me they already sent the recommendation a long time ago.

I haven't called American Home Shield since COVID till this last time with the dishwasher and the one before that for the plumber, and both were pleasant. When I put the burners on low on my stove, it would turn off. The tech said there were some accessories on those burners and I said it wasn’t like that. Then, he turned an accessory the other way and now, it works fine. The door of the dishwasher was hard to close and the tech said it was how it is. Then, I was surprised that 10 days later, they got the part. He came and said that he wanted to try to see if it works and it did. Also, when I open the dishwasher, it goes all the way down. I didn't tell him but he fixed it himself.

The contractor redid the PVC piping. They made it a little bit more secure so that it goes down the drain correctly. It seems to have fixed the leaking issue. The tech was very knowledgeable. He came exactly when they said they would. It was a very good experience. American Home Shield covered what I needed for the most part so that's been good. But I have an issue with 100 bucks each time I have a claim. It can be a lot of money.

There was something caught in the heater. But the portion that needed to be covered, AHS didn't cover. I had to pay $600 on my own. But I liked the contractor that came out a lot. I liked that AHS covered the motor stuff but not covering internal was pretty annoying.

American Home Shield is convenient when something goes wrong in the house. There was an issue with the compressor that wasn't turning on which was causing the AC not to cool. The tech was in and out in under an hour. He did a great job. He know exactly what the problem was and was very professional. If you're looking for a program, AHS has done me right.

My wife and I had AHS when we had our place in Incline Village, Nevada and it seemed like at the time, more people were a lot more responsive and the customer service was a lot better. We bought the warranty again here in our place in Missoula, Montana and it seems that the quality of customer service and responsiveness has significantly gone down. It also seems like the people we speak to are outsourced and it's not always easy to be able to speak to somebody. We had a claim where the customer service reps were not really helpful in contacting the vendor that they were using. It felt like it was more on us to have to do those things and the follow-up. It just didn't seem like they were really knowledgeable about what we were talking about, so that was disappointing.

The washing machine just died on us. I called American Home Shield and there was a professional and courteous representative that took my information. They told me before we even hung up that it was going to be Sears and that they would be reaching out to me to schedule an appointment within four hours. Once Sears came out, they diagnosed the issue and fixed it on the same visit. It took about an hour and 20 minutes.

I canceled my contract with American Home Shield five years ago because they do not provide the service they say. I was totally dissatisfied with the service. For example, the dishwasher. They sent a service technician out. But he could not get it repaired. They always say, “If we can't fix it, we'll replace it.” But, the dishwasher sat in my house unusable for two years. I was still paying my monthly premium to American Home Shield. My AC unit went out. The AC unit was 14 years now. It has served its purpose. They sent out a technician and he repaired it. But within 10 days of him fixing it, it went back out again.

I've called AHS for a series of things as I was selling my home. Anything on the inspector's checklist were things that I could use AHS for. They took care of everything. The rep was very knowledgeable. He assessed what the situation was, ordered the part, and took care of the issue. I wish I had taken advantage of having the warranty a lot sooner. I definitely recommend them.

They changed the first appointment they gave me to a different time. Then, they attempted to change it again, but I told them I had already adjusted my time twice. So the technician did come out and survey what was wrong with it, and ordered the part. The next week, a different technician came out and repaired it. So, it was okay. I was satisfied with that claim. But I had a second problem to pop up two weeks ago, and I was not satisfied with American Home Shield because I've been getting the runaround. So I went onto the Better Business Bureau and filed a complaint there because I couldn't get any leeway with American Home Shield. Finally, somebody called me back today after filing my report with Better Business Bureau and now, the ball is rolling. I had a refrigerator to go out two weeks ago, and a new technician is supposed to come out tomorrow.

I had a problem with the boiler system. The techs were very efficient. They diagnosed the problem and had it repaired.

We did not realize in the state of Texas that we needed to clean our filters and the AC failed so we called American Home Shield. It was over the weekend when we started the claim and the contractor called us on Monday. The tech was extremely efficient, very informative and showed us what we needed to do in the future. He was extremely professional and very nice. The AC has been running great since then. AHS did good.

I do my claims to American Home Shield online. I love it online. I had a stoppage in my bathtub and they sent Prime Cast. They gave me a bad diagnosis, and we had to get a company to come out and just unstop the tub. Prime Cast was saying, “Oh, we're gonna have to bust open your wall. We’re gonna have to remove the drum trap and put in a P-trap.” I said, “My tub is stopped up. There's something stopping the water from flowing in the tub.” They said they were gonna have to bust the wall open and it was gonna cost $3,000.

I'm having trouble understanding American Home Shield's reps when I call in. But the contractor was great. We got four keys and they all work.

Our initial electrical issue was that the AC breaker was tripping. We had AHS transfer the services from our AC person to Sunbelt Electric because they thought I couldn't do anything with the electrical box. They came out and they replaced three breakers, and then they tested it to see if his replacing the breaker fixed it but it didn't because it was the actual AC unit. Their services were fabulous because he came out, replaced some stuff that he saw needed to be replaced, and he did everything that he could to try to figure it out. He determined that it was the AC that was actually doing it because everything else was off except for the AC and it kept tripping.

They offered a checkup on my air conditioning units. I had two units and one of them wasn't running at all. That was what they told me. So that meant I had to make another $133 call to get them repaired. That was kind of expensive. I wish I had just called for repair on the air conditioner. That would have been a one-time thing rather than two different calls. Also, I'm really displeased with the claim I had when my refrigerator had a leak. The refrigerator and the water line did so much damage until they had to pull up all my floors. So I haven't really used it in a couple of weeks or so.

The last representative that helped me was amazing. The guy before that was a **. He ended up not helping me and not caring that I was out of AC from Sunday at 2:30 till Tuesday at 5:00 p.m. in a house in Arizona. That’s not too awfully great. I couldn't go to work. I had to stay home, so I lost money that way. He put me on hold for a while, got back to me then ended up hanging up on me. He never even told me that he was putting me on hold. He's a horrible person to have work for the company and he's a manager.

Horrible customer service and a complete lack of transparency! I have an AC issue that I have been trying to resolve for more than a month. The first assigned contractor did not contact me and I was unable to reach them over the course of two weeks. After complaining to AHS on 4 different occasions, a new contractor was finally assigned. The 2nd contractor was more responsive and after looking at my AC, determined that my evaporator coil needed to be replaced. This was the same diagnosis that I received from a local company that had visited my house before I remembered that I should have submitted the claim through AHS.

I am very agree with most of the reviewers who have given one star to this company. I will give 0.5 star to this one. Many reasons: they just want to take money and will always run away from the problem. I am struggling with ac problem, and several times they sent technician to repair, every time I end up giving several hundred dollars for refrigerant cost, apart from their one time service fee. But they never addressed the problem. I end up paying approximately ~ 1000 dollars for this but none of technician solved the issue. This time once again I paid their one time service call fee and this company has given me a "quote" of 810 dollars for excess refrigerant cost with a reasoning not covered is "normal wear and tear". Who is responsible? Why not they solved the problem in first time? Why they have taken money from me without solving the problem? If they never addressed the problem, why they are asking money again.

So far, whatever issues I've had, AHS has tried to work on it in a timely manner. Except the last time, when I had a refrigerator issue, I had to wait a while. I asked if I could find someone else to fix it and get reimbursed. But they said no, that it has to be on their contractor list. So, that was something I was a little bit disappointed. Because I asked if my food went bad, if they would at least reimburse me for the food. The rep said they couldn't. But besides those two issues, everything else is fine.

The AC unit upstairs went out and the techs came and got that fixed. A week later, our main floor basement AC unit went out and they were able to come and get that one fixed too. Both of them seemed like they were easy fixes. And then, our one-year-old fridge that we bought through the warranty of American Home Shield went out last Thursday night. So, we have been in a whirlwind of breakdowns of our major appliances. I called AHS and they're coming tomorrow to look at it. Hopefully, the fridge is an easy fix.

The first claim I had with American Home Shield was when my washing machine went out. The tech came out and said that the washer was a total loss. AHS gave me the incentive to purchase a washer online. I went online but the one I wanted, they didn't have it in stock and didn't know when they would get it. I found it at another place. AHS sent me a check and I went and purchased the washing machine myself.

My air conditioner went out and the tech who came was very helpful and fixed it. I've had some previous claims with AHS and the service have been good. Except one time, it took them over a week to get out there. They kept changing the contractor they were assigning it to and they assigned some contractors that weren't even available for my area.

Our air wasn't working. The outside unit wasn't turning on. It wasn't blowing cold air at the power that it normally was. I submitted an online claim. It was easy. I received the name of the company. And the day they were supposed to show up, I got the name of the actual person that was coming out along with a picture emailed to me of the worker. He looked at the unit, came up with a solution, did it, and the air started working again. It was quick. The last time, he had to just redo some wiring. It had arced out and one of the wires burned up. He cut the wire, put the new connector on and it was fine. It's hot outside and the unit is keeping it between 72 and 74 in the house.

Recently, my garbage disposal wouldn't turn on. The rep said, “Make sure you press the button and make sure that it just hadn’t switched off because of a power surge or something.” I didn't know that so I pressed the button and when I switched it on, it made a humming sound. When the tech came, I thought it was gonna have to be replaced because it wouldn't work. He said that it was just because there was something stuck in it and that he got it unstuck and that the disposal worked.

worked with me and got it all taken care of for me. If I had an issue with something, they helped resolve it. I've had a slab leak that they helped out on. When I first moved to my house, I had a double oven electrical range and one of my eyes kept burning up and catching on fire. They cashed out it so I ended up converting my next range to gas. They fixed my washer and dryer, and my dishwasher. Even a plumbing problem.

My air conditioner stopped cooling in my home. The unit up in the attic kicked on, then a fan blew hot air and the outdoor unit didn't turn on. I submitted a claim on my computer, and when I put in the request, it just said which appliance, or what was the problem in the home. It was easy to figure out, and I just had to have my contract number. The AC company then called and made an appointment. They were very professional and good. They came in, asked what the problem was, went out, figured things out in five minutes, put a new capacitor in, and it worked. The new capacitor makes my unit turn on and put cool air out.

I had a company come out and do the annual summer air conditioner check and it appeared that they wanted to sell me almost $5,000 worth of stuff. I felt like they were upselling. I wanted a second opinion so I called American Home Shield back. They sent someone else out. The guy from Cool Factory came out and said, "I checked everything and I can't see what they're talking about. Could be they were talking about it because it was the age of your system. But there's nothing wrong." I was real happy with Cool Factory. They did a good job. I felt he was honest with me on what was going on and I was okay. He did what he was supposed to do. I was very happy with AHS. The day I called, I got an appointment right away.

The people that American Home Shield send out are knowledgeable. The last thing I used them for was my dryer. It was the motor and the tech had one right on the truck, so he could fix it right then. Nowadays, sometimes parts are not available or back ordered, but it was nice that they were able to have that. But when a contractor tried to fix my air conditioning, they put the wrong thing in and it only worked for a little while, and it went out again. That was three trips and I finally told the guy that it wasn't good for me and it's certainly not good for their company because they already got paid and they're not getting any more money and they're sending people out. So hopefully, they remedied that situation.

The contractor that came out for the AC fan that was not running got everything done in one day.

I’ve had the policy for over a year and it gives me peace of mind because if anything goes wrong, I just give them a call. They usually come out within a couple of days. Recently, Plumbers Inc. came out to fix my toilet. It was leaking. The first time the tech came out, he thought he had fixed it but as soon as he left, the floor was completely soaked. I called him back and they were trying to charge me a second time. I complained because it wasn't fixed the first time and they came back out the very next day and fixed the problem.

I've had AHS for over 20 years. I've had them with multiple houses at a time. I'm just really thinking hard if I'm going to even renew in a couple of months. They hardly cover anything anymore. It's like everything they have fixed, it's excluded. Then I saw they just came out with a new line of coverages. I haven't read through it yet. But it's less than before. When you call, you can't understand who you're talking to. It’s a conversation that should take 10 but sometimes takes 30 because I'm asking people to say it again. They don't listen to anything outside of what they're saying. No matter what you say, what your situation is, they keep saying the same thing over and over because that's what's in their book or on their computer screen. They do not know how to deal with customers outside of the basic question.

I've had Ken Smith and Dave's Appliances for my heating and appliances. They’re the most that have been out here. They're good. They come on time and they fixed things. I got to know the technician because I see him so much. The heating guy’s the best one I've ever had. There's this new guy too that came out and he had to order parts. He fixed my appliance and it's still working. The only thing I have a problem with is the people I talk to on the phone. I'm hard of hearing and I can't understand them.

When we needed it, American Home Shield was consistent and things get fixed. The garbage disposal wasn't working properly. The tech was able to fix on site. He was a very nice guy.

The only thing I don't like with AHS is it's difficult getting ahold of a human when you have a problem. I'm forced to do the online reporting but it's just as complicated. Sometimes, the choices do not apply and I feel like the problem is not being described properly. It would be so much easier to have a human to speak with. This past time, I did get a human and they did a video chat of the problem. That helped on my end but when the repairman came out, he didn't act like it helped him at all. Other than that, AHS has been helpful for us.

I had an appliance claim where Whirlpool had to come out and it went smoothly. The tech let me know that a fuse had blown and that in order to avoid that in the future, I needed to clean out a hose every six months. That was helpful because I never knew that.

American Home Shield sent out Sevier Climate Control. They were great.

I've had AHS for years in one house. For the most part, they're good. Their submission process is fine 'cause you can do it however you want, if you want to do it online or if you want to make a phone call. However, COVID was a struggle if you needed them and you needed parts. But that's not their fault. The most recent use of them was at my new property with the air conditioning. I realized that everybody was super busy. But my mom was in that house, 85 years old and over a 100-degree temperature. The reaction time wasn't fast enough for me. She had to stay at my house. These contractors in our area need to leave time available for emergency calls. But that, again, is not American Home Shield. It's the contractors that they're dealing with. Also, I've used AHS when our well went out once and they didn't cover the entire cost, but a nice portion of it.

I have a Jandy filtration system and the bypass valve was leaking and with the water concern here in California, I figured I need to get it fixed. I know American Home Shield covers that. So, I sent them an email. I did the claim online. The website was fine and I had a very quick response. The tech was friendly enough. He obviously wanted to try to correct the situation as quickly as possible and move on to his next client. Instead of either rebuilding the valve or replacing the valve, he put a check valve on the drain tube to keep it from dripping. I was like, "Isn't there a rebuild kit for this valve?" He said, "No. Because the only thing you can do is replace it and I don't have any of those and it'd take a month or two to get one. But I can do this." I said, "That's fine. Let's just do something so we don't have it dripping water all day."

My AC froze. Submitting the claim online went really well and the tech was great.

The service is difficult sometimes. Communication can be improved and if I call about a claim, it takes them a few days before they get back in contact with me. Like with my air conditioner, I had to keep calling back and they said, Well, we can't find anybody.” I said, “If I find somebody, what do I need to do?” They then said, “Well, that's not on the policy.” The contractor was quick but all the tech did was bypass something and run a jumper wire. He didn't put any new parts. So the problem was never fixed.

I've had to file a claim every single year for the exact same reason until Parker's came out. The tech was very, very methodical. He looked at all options. He read some basic things like the instructions that are printed on the side of the unit and figured out there were missing parts. He fixed it. He had to come back a second time. He worked on the lines and then it filled with water. It had the same issue again. But he really does continue to think about the customer problem instead of trying to make some money. I have found him to be the most methodical and overall best service that I've had out of the local HVAC suppliers.

They are still working on the refrigerator right now. They said they're gonna order some parts and as soon as the parts come, they will come and fix it. The tech was very good. He was a nice guy, real cooperative and knowledgeable.

Our sink and shower were slow draining, and when I did a service request online, I was a little confused if I should do slow draining or fully clogged up. Other than that, it was an easy task, and I was given a name and a number. I called since I was unsure about the information to provide the contractor, then the appointment was scheduled and there was great communication. The guy asked a bit about what the problem was and showed me what he did. For the sink, he undid one of the pipes, cleaned that out and used a snake, then for the shower, he just unscrewed the plate guard, flushed some hot water and used a plumber thing to try to get rid of stuff. He did good, and I haven't had any issues since. Overall, American Home Shield has been treating me good so far.

I like American Home Shield. They're on the ball and they take good care of their customers. I've been very pleased. Recently, I filed a claim for the shower that was leaking. Somebody contacted me to let me know who was coming and when they were coming. They showed up and did a good job.

A technician came and worked on the stove and the dryer. He was able to identify the faulty parts. He tested them. He did a good job. Having American Home Shield is beneficial. We don’t have all the skills required to be able to fix our appliances when they go bad, and it’s always good to get service when you need it. However, we’ve been trying to get a microwave fixed. It’s inside the wall. It’s a Whirlpool. It’s been more than a year that the microwave doesn’t work. It looks like we don’t have a solution to that problem.

I've not had a good experience with American Home Shield. I have the highest plan and at the point I make a request for someone to check my appliance, it creates a situation where I find myself working for American Home Shield. I have to call them three times every day for at least a week before I can get service. It's ridiculous. Also, they only use certain contractors and the ones they use are horrible. The three that have come for air conditioning were horrible. I let Home Shield know that I called to try to schedule what day they could come out but the mailbox was full on the answering machine and they don't call back. It's just a waiting game. American Home Shield can't ahold of them.

The claim for the dishwasher was easy to submit. But they had to make three different visits and I was without my dishwasher for a month. But it is fixed now and it's been good so far.

The guys with with Ace Garage Door came out and fixed the garage door. They did a phenomenal job. They were very personable and I would highly recommend them.

I had two claims. One was for my washing machine which ended up having to be replaced. The other was for my ice maker. The service from the contractor was excellent. I called AHS and asked, “Could I add the ice maker?" And they said I could. Also, I contacted AHS to have my air conditioner tuned up but it never started cooling. So the AC company came back and they said I needed a blower capacitor and Freon in both units. But the company they sent out for my air conditioner was awful. So, I got a second opinion and they said I had a Freon leak. They charged me $300 worth of Freon. But AHS followed up and even refunded me half the charge I paid for the Freon I didn't need.

When American Home Shield gave me a call, they said the vendor said the pipes were frozen during the winter and that was what caused the issue. But I beg to differ because when we purchased the home last August, we were able to crack the pipe open during the wintertime. The claim wasn't approved and I was told we would have to pay out of pocket ourselves if we were interested in them repairing it. I asked for the rep to email me the information on how to contact the vendor, but she never did. Other than that, the response has been awesome and the vendors have been wonderful.

We did a change of locks because we just bought the house, and our first experience with American Home Shield has been fine. When I got the original email, it said to call for the free service of changing the locks, which was easy. The guy then called and said, “I'm the person,” and I said, “Great.” He was out here the next day, and he was great and very helpful. I really liked him.

I've had the contractor Rush’s Repair Service at the house twice now. Their tech was very professional and helpful. I also had another contractor that specializes in appliances. Their tech was really good too. The contractor that came out recently for my microwave was excellent and I told him that if I had any more issues or breakage that pertain to the appliances, I would definitely ask AHS to assign him if possible.

American Home Shield had a recommendation for spring tune-ups on the air conditioners and essentially said, "Hey, no cost to you. Blah, blah, blah." So, I took them up on it. Air conditioner was running fine. The contractor came out. He said it was fine and walked away. My wife came home about three hours later. The house was about 81 degrees. I called up the person himself, and he said, "Hey, all I know is when I walked away, it was done. It was working." I called the home office of that contractor and said, "Hey, something's not right here." They said, "Well, you have to put a job req in for us to come back out." I was like, "Well, you guys never finished the job. It's broken now."

American Home Shield is very good as is the turnaround time of responding when I try to submit a claim and how fast they get to me. Submitting a claim was a good experience. They were saying I'm gonna need a new unit but I haven't gotten one yet because I'm out of work. It's a little steep for me right now.

We had a consistent problem with my wife's convection oven. The repairman said, “You need to get a new oven.” American Home Shield said, “Okay, we're gonna give you $1,596 for a new convection oven.” I laughed and said, “Yeah, the cheapest one that they sell is three grand.” I bought my wife a new convection oven and emailed AHS a copy of the receipt. But I never got the check. It's been over a year now and I still haven't been reimbursed. If that doesn't get solved, there are a hundred warranty companies out there and I'll just find a different one. American Home Shield should send my check and then I’ll be happy and I’ll renew with them. The warranty automatically renews and if I caught it ahead of time, I would have canceled and gone with another company.

We had some toilets that were leaking in our brand-new house. The gentleman came out, looked at the toilet, and said there was nothing wrong with it. It sounded like he was being professional and knew what he was talking about. He took me underneath in the basement to show me that there was no water leaking there. But a few days later, there was still a little bit of water leaking in the toilet. So I decided to call a different plumber and he informed us that all three toilets in the house were the original toilets. So they were 15 years old and all the seals were cracking and that it was going to become a big problem. So he suggested that we replace them and we did.

Right Tech came out for our AC last Wednesday. The first company came out two weeks before that, and the tech said that there was a leak in one of the coils. So, they said they weld it and it was fixed. It worked for like five days and then it stopped working. So, we called American Home Shield back and then they sent the same company out. The guy was up there for like five minutes and he said, "Oh, it's no good. It's got another leak." He said it was in another spot. When they went up there, there was a bunch of loose stuff that they left in the back of the unit. So, another company came out and he went up there and looked again and said, "Oh, yeah. Whatever it is, it's no good.” He turned on the air and he said that it was still leaking and it doesn't make sense to load it if it’s just gonna keep leaking the air out.

I had a problem with my AC unit. I reached out to American Home Shield by phone. They sent K&J. I heard from them through email. They were really good because the schedule that they had was kind of way off for me, and I requested an earlier time, and they did on my request. Their guys did a good job.

The AC was not cooling well and the first person who visited just looked at the AC, didn't do much, and left. The next day, the cooling was not great in the same way. Then after that, the second person who visited made sure things were all done appropriately. Having AHS gives me a bit of peace of mind but I want them to improve their response time. Each time, specifically, in summer, if you're raising a request for cooling, waiting for three or four days at times becomes difficult if the AC is not working at all. So, it would be nice if they can have more contractors during the summer helping them out with the HVAC. That way, they have enough people to service because most of them are backlogged.

We had a plumbing issue and the contractor that came out was good. They were knowledgeable and professional.

So far, I'm pretty satisfied with American Home Shield's service. When things break down, I don't have to go out and get in debt or purchase other products myself. Buckley came out today to install the Whirlpool electric stovetop. The owner and another guy that worked with him came out. I told my husband to go and meet them. Everything was measured out, but they couldn't fit it in the hole. It was an inch off. The man from Buckley called and told me that the hole was too small for the electric top to fit in. He said, "There's a man here, and the man said that he could enlarge the hole." So, I said, “Well, that’s my husband. Let me talk to him.” I called my husband and I told him, "I just talked from the guy at Buckley’s. He's inside the house and he said that the hole is too small. Can you enlarge it?” He said, “Yes, I can.”

AHS is a good idea for unforeseen expenses. The water was leaking from the water tank behind the commode. I had an excellent experience with the service rep and a good experience with the contractor. The tech had the replacement unit for the tank with him.

The garage door wouldn't open. AHS's website is very well-thought-out and functional. We heard from #1 Garage Door within a day or two. The techs diagnosed the issue almost immediately. It turned out that the problem was that there was some sticky paint.

I love American Home Shield’s service. Anytime I have an issue, somebody is usually there the next day. I had an issue with my air conditioner over the weekend, and somebody came. He said it was the coils that were broken and it was going to be a certain amount of money. He said, “They should cover it.” Afterward, I got a bill that I have to pay $2,900 for some other stuff. They wouldn't tell me what it was for. I called American Home Shield, and they were covering the coil and the installation cost. I don't know what this other $2,900 was for. So, I called up the person and said, “I don’t want you to do it. I’m gonna get my own repair person to do it.”

We've been with AHS for approaching five and a half years and we've been very satisfied with them for that period of time. Having a home warranty is well priced for peace of mind that if something major fails, the cost to get it repaired or replaced is a fraction of what the market price of that item would be. Recently, Supreme Plumbing came out for our garbage disposal that wasn't working. It was jammed and the tech explained why. He gave us a lot of good information about why it jammed up and what to do to minimize it from reoccurring.

Our booster pump was making a lot of noise, and the guy redid the seals and did the bearings. He was very professional, knowledgeable, and did a good job putting it together. It's been working great now. So far, most people we’ve gotten through Home Shield have been very good at getting stuff done. I also have the ease of getting somebody out here as well as knowing I don't have to worry about the cost in case it’s something more than I wanna pay.

American Home Shield does good work and takes care of everything that I need to get done. Normally, I get technicians out here in a day or two and take care of it. It's been economical. The monthly price went up a little bit but it's still affordable for me. I just had service work finished yesterday and this was for my air conditioner. It had taken American Home Shield quite a while to do that because they couldn't find anybody within their system. They gave me approval to find somebody on my own, which I did and they did a good job of taking care of it.

I've been with American Home Shield quite a while and they're fair. Sometimes you gotta nudge them to be fair, and whenever they have to replace an appliance, they do it, but they try and replace it with quite a bit less. If you stand your ground, you'll get a replacement. The only time I ever had a problem with them, my mother died and I had an oven that went out and I didn't keep up with it. It went a little longer than it was supposed to. Now, they say I gotta pay my service charge again.

American Home Shield has been very beneficial the last few months. It is well worth the money. We're in a house that is 15 years old and different things are starting to go out. Recently, our icemaker wasn't making ice. A contractor came out and put in what they said was a new icemaker. It didn't work so they came back. When I called they were kind ‘cause they said that because it was over 30 days, it had to be a new service call, but the guy just said never mind ‘cause it was only two or three days after the 30 days. That same company came back, put in what they said was another new icemaker. It still didn't make ice. We called them and told them it wasn't. We never heard from them. But American Home Shield went ahead and got a different company to come out. They took care of it. They said it was not a new icemaker. It was refurbished. But the guy got it to working so we're all good to go again.

The first claim that I had was for my water heater, which the contractor fixed. They did a great job. But I'm still having problems with the claim for my air conditioner. They're waiting on a part and they said my ETA is supposed to be within the 28th. So I've been either staying at a friend's, renting, staying at my boyfriend's, or staying at my parents'. When I call the contractor, it goes to a voicemail that says, "It's not set up. You have to do like an SMS message." So I would attach my phone number hoping that they would call but they wouldn't.

I had a problem with the air conditioner and the thermostat shut off completely. It happened on a Friday and when I called AHS, I was told me I'd get a call within 24 to 48 hours. And they put up with me because I called several times since I was concerned about the weekend and I had people arriving on Monday. But they assured me that somebody would call me. On Monday morning, I did get a call and the techs said they'd be right out that afternoon. They were right on time and they took care of it. It turned out that the problem had to do with the condensation lines. The people I spoke to were just great and they followed through. I would recommend them highly.

The technician wanted to upsell me on some things. But I get that with service contractors. They found the leak and they got it taken care of. But American Home Shield said, if I could bring them an invoice, they would make some compensation on the water bill for me.

There was a short in the thermostat and the air conditioning unit wouldn't come on. We called American Home Shield and did a claim. We've been using them for years. They contact a company and the company contacts us. The process usually works pretty well. Our air conditioning unit seems to be working good now.

I put in a claim with American Home Shield stated that the AC was currently not coming on when the thermostat was calling for cool. There was a day turnaround before they were able to get out there, which was absolutely amazing. They were able to assess it and have the new parts ordered and installed within four days of the original claim.

American Home Shield sent A-1 for my garbage disposal. I did the online request and I heard from A-1 within the same day. They came out fairly quickly and fixed it on site. They had the new garbage disposal with them.

American Home Shield has been very good to get things fixed, and usually in a short time period. Our problem is at Samsung, which is an absolute joke. Unfortunately, we've had their refrigerator for 13 years, and it has been bad during those years. And Sears wouldn't take it back. So, we're waiting on the third motherboard, which is what runs the refrigerator to be done, because Samsung couldn't figure out how to rebuild it. So, we've got a nice company that has been dealing with this refrigerator with us and they have been very good. But the tech is frustrated as he could be. He couldn't do anything but send it to Samsung.

We were struck by lightning so we had a few things go down in the house. The motherboard of our AC system fried. So, the tech who came replaced it. We had to wait about three days until the parts came in, and then he replaced them. I did the claim to American Home Shield via the app. It was very easy. The contractor gave me a call, and they said that they received a work order. They wanted to verify that it was correct, and what exactly was going on. Then they gave us an appointment with an ETA. I was very happy with AHS' service, and I would recommend it.

The service has been fine. Although it's annoying to pay 80 bucks before anybody walks in the door. But other than that, so far, the people they have sent have been okay. They’ve done what the contract says they’ll do. The tech that came out to do the appliance repair was very good. He was meticulous and I liked him. If I needed somebody on the side to do something that American Home Shield would not cover, I would call him.

American Home Shield’s service is good but sometimes, I have difficulties with the foreign language people when I call in to report a claim. Also, the providers could have a faster response time. We’ve had some experiences as of late where the washing machine went out and I couldn’t get the repair people and the technicians to come out and get the parts and pieces repaired before the relatives showed up. So, I had to cancel that. I went down to Lowe's and bought a top loader washing machine, 733 bucks. My relatives from Norway were there for nine days and I couldn't have them have to go to the laundromat every day so, I came out on the short end of the stick on that. Another time, the drum rotor in the back had rotted out and it took quite a while to get the parts and pieces to come out but AHS did it. And everything works. I’m happy with them so far.

Updated on 08/03/2022: It has been 4 months since we placed our service request to get our AC fix. Several 100 degree day later our AC still not fix. Have not gotten any follow up calls from American Home Shield neither. Not worth it.

For the last 14 days I have been without AC because of AHS incompetence. They did not order the part when it was requested, once it was finally ordered I asked to have it expedited and was assured they would send next day--this was a lie, so the part was delivered to the AC company on Monday the 18th (originally reported problem on July 7th) and then you sent the wrong part.

You pay a fee every month to AHS. Then when you try to get things done in your house, they don’t cover this and that. The fees also go up without our knowledge. They don’t tell us. When you look around the fees, it has increased. It’s not a good experience with them because they give you problems. They’re very difficult when you try to get things done. They don't want to pay for the things that you pay out for. They don’t want to acknowledge certain things that you need to be repaired. Or if something breaks down, they always give you a runaround before they even try to pay it or if they pay it at all, they’ll tell you they don’t cover it.

American Home Shield has been very good. Their technicians have been very professional and they explain what they are doing. They are not necessarily always on time, but traffic coming up to this area can be a little heavy. My ice maker stopped working back in October. We had someone come out repeatedly replacing different parts until they had replaced everything in the freezer area. But it still wouldn't make ice. So, they gave me an online gift card to put towards another refrigerator. I recommend AHS to anyone who owns a home.

With our recent claim, we ended up having to buy a new commode because AHS said it wasn't covered. But other than that, I have not had any real problems with AHS. They replaced my hot water heater and one commode in the back bedroom. I also called them about my stove and it was done well. I also liked the technicians.

We were having plumbing issues and we were having our HVAC inspected, and it took a while to figure out what was happening. One of the contractors didn't show up at the time they were supposed to, and we had to wait until we heard from that contractor instead of being able to move the process along. Still, the claims process went smoothly. There was a lack of responsiveness for a tiny bit, but we were able to get that resolved. The technicians were good as well. The plumbing issues were resolved, but with the replacement HVAC, we haven't finished that part yet. Also, I would like better tracking when American Home Shield is the one sending out equipment to the servicing company. That would be really nice. Otherwise, the service has been pretty good so far. We've had previous repairs for the old furnace’s fan too.

Our water heater tank was leaking. Royal Plumbing came out and looked at it and they're coming back out to do the installation of a new water heater tank.

I like my policy with American Home Shield. I know who to call if something goes wrong. I put in a service request and they send someone out. One contractor they sent was Express Appliance and they did my refrigerator that was not keeping cold. It was not coming on at all. The technician was nice and professional. He started working and explained everything he was doing. He wasn't able to fix the refrigerator but he at least attempted. The refrigerator was replaced and I received it yesterday. On the whole, I was out of a refrigerator for over a month. It was just waiting on someone to come and fix it, waiting on a part to come in, waiting on them to determine that they couldn't fix it, and then just ordering a part.

We were having a problem with our AC unit. The techs were courteous and on time. After they saw they couldn't fix it, it didn't take Home Shield any time to replace our unit with a new one. One day after the replacement came in, the tech came out and replaced it.

Lately, I'm not liking American Home Shield. I put in a service call on June 22nd, and my issue is still not resolved. It's my air conditioning unit that's not fixed. I had the old fuse box and something burnt out on that fuse box. Even if the electrician put a fuse in it, it would not come on. She said I needed to be switched over to the electric one. But American Home Shield keeps telling me that they're waiting on the electrician to send the report. I'm thinking if the electrician has not sent the report in all this time, more than likely, she's not gonna send it. She was good, but it seems she's really slow with following up.

A plumber came to repair a spigot that was leaking. He diagnosed it and fixed it very quickly. As soon as he got approval from American Home Shield, he was on his way. He was not at all disruptive. I enrolled with American Home Shield in October of 2021 and I've been very satisfied since. I've put in other claims which I canceled because it seemed that the problem resolved itself. But for the plumbing piece, I've had two instances where I've had people come out. The first was in March or April when I had someone come and repair my boiler. That was a very good service too.

The condenser and compressor locked up in one of AC units. I called in an emergency claim and AHS couldn't get somebody out 'til Monday. On Monday, the technician came and all he did was wash the coil. He said the compressor was no good and that it needed to be replaced. He said that should be covered by American Home Shield. But AHS never notified me. I had to call them on Thursday and they told me that the claim was denied. They said that because the compressor was not functional before my contract date started, they wouldn't cover it. I don't understand that when being in Texas, why would I wait a whole week to call and say my air conditioner broke.

American Home Shield has been good. It gives me the peace of mind that if something goes out, I can get it fixed. I haven't had that many claims, so I don't know if I'm coming out financially ahead or not, but I like to think I am. My last service call was over a washing machine that wasn't responding to the controls. We had a company called A & E come out and they replaced the control panel and said, “Oh, it’s working,” and left. It didn't work and we got the guy to come back. He put one of the old pieces back on, said, “It's working now,” and left. When we tried it again, it still wouldn't work, then my wife tried to call him to get him to come back. This has been going on for over a week. My wife wasn't happy and they weren't happy and said they weren't coming back.

We had American Home Shield for 20 years in our old house. We just moved into this new house and got a new policy. We continued with the home warranty because we've got our money's worth out of it. We had a couple of appliances worked on. The washing machine had a torn liner and the door was leaking. As for the dishwasher, the hinges were broken. The repair was slow and it took over a month to get it done because of the waiting for parts to come in. Other than that, I would recommend American Home Shield.

There was an issue with the ducting on the AC. We went through another company but we were told it wasn’t getting covered through the insurance so I had to get a different company. Austin Heating & Air came out and they did a good job. They were very professional and they got the job done on time.

I like that anytime I filed a claim to American Home Shield, they got right on it but they have not fixed my hot water tank and they're not getting any more of my money. The techs came out originally for a blockage, which was covered. They opened the blockage but then, I was continuing to have something go on with the same pipe. Come to find out there was a split in my sewer pipe. They had to come back out to look at that and HM did a good job. They fixed it. American Home Shield did not cover any of that though. It was like $2,000 on me.

This last service guy who came out for my AC was very good and nice. He took care of everything very professionally and did a few extra little things that he said needed to be done, but didn't want to wait for the unit to fail and have to come back out again. I was happy with that.

I had a claim for air conditioning and that was fixed. I've had several previous repairs and it cost me $100 every time I use American Home Shield. They could reduce their fee. It also takes too long to get someone. They need more contractors.

The one service that American Home Shield gave me was too busy and they couldn't do it. So, I had to call somebody else. They need to check with their service providers to make sure that they're not too busy to reasonably handle the repair of whatever it is that they're repairing.

Whenever I've had a claim, they have always notified me of the company that's gonna take care of it. The companies always contacted me and so far, they've been able to solve or fix my problem. My ceiling fan stopped working and the claim was very easy. They gave me the name of the contractor, Electrical Service Professionals. The contractor contacted me and fixed the fan.

When I submitted a claim with AHS, a company was assigned almost instantaneously. They were out the next day. I had a toilet leak and the tech found it within a couple of seconds, had it repaired in 10 minutes and he was gone.

I’ve got three homes on American Home Shield - a rental property, my in-laws', and my personal home. Everybody they have sent to my personal home has been really good and the ones they've sent out to my tenants have been professional. But when appliances have gone out, it seems like it's never covered. It feels like using American Home Shield is tacking on another $75 to $100 on the cost of replacing the appliance.

I put in a claim for the air handler. There was some sort of a solenoid that burned out and consequently, the compressor was not sending coolant to the air handler. The tech came out and he worked on that. Then he came back out and got it fixed. It's still working good. The same guy who came out and replaced both of our air handlers and handled other associated repairs did a good job.

I had an issue with the icemaker on my refrigerator. It would not stop making ice. Plus I had a knob on my stove that had broken off. The representative was a very knowledgeable young man. He was able to order me a new knob and that came two days later. He showed me how to put that on. Both issues were fixed.

A contractor was supposed to come in for my dishwasher but they didn’t care. I went out of my way to make sure that there was somebody home and I had to pay somebody to sit at the house, waiting for the tech. He was supposed to be there at anywhere between 8:00 and 12:00. 12 o'clock came around and I called him and asked him what his ETA was on that day, and he said that he had to reschedule because he wasn't coming, because he had a closing and the bank gave him two days to get out of his house, which has nothing to do with me. But American Home Shield sent a different contractor and they took care of it.

My AC was not working. I called American Home Shield and they got Nesselrodt to come out and look at it. When they came out, I told them what the problem was. The technician looked at it, and then he found a couple of things that needed to be done. He took care of everything for me. He said I should be good with my unit once they were finished with it. They were professional and clean. They were on the spot. I even called them after they were all done. I talked to the lady that answered the phone and I gave them all high praises.

We had a stove malfunction and we needed a new one. The only thing that we didn't like about the service was that they gave us a list of stoves to pick out from. We picked one and then they said it was out of stock. My whole house was stainless and they shipped me a bright white stove that didn't match anything. So I had an argument with the guy on the phone and my wife told me she would deal with it. They made us pay a restocking fee on something that we never really ordered which was wrong.

We've made six claims in the four years we've owned the house. They've all been good experiences.

I love American Home Shield. The only problem that I had was they had changed my contract a few times without letting me know. They raise my bill without contacting me first. Also, everything's supposed to be covered even if it's self-damaged and they took that out. Right now, I'm disputing because I have a dishwasher that is not drying and they said that it’s not drying because I spilled something on my drying coil. They're sending out a new person. Also, I had my oven replaced and they found me a replacement for $650 but anything else, I have to pay over for. I told the rep to send me a check. But even when I get it myself, I have to pay to have it installed because they won't do it once they've sent out the check.

I was with American Home Warranty, and I paid $500 for different things to get fixed. To this day, they have my money, and they never came and fixed my stuff. A friend told me about American Home Shield and said that 99% of home warranties are not worth it, but this one was. So far, it's true. My dishwasher broke, and the claims process was really easy. I also like the quality of people that they send and the quickness and response.

The guys that worked on the AC were pretty good. They explained everything to us. I'm satisfied with what they did. American Home Shield was pretty fast and they responded quickly. I'm satisfied with them and I'll be keeping them for a while.

We have been with American Home Shield for quite a long time, and a lot of times, I do it online if we have a claim. Recently, our air conditioner went out and it was 100 degrees. My husband has health issues, and none of the contractors were going to be available for a week or two. American Home Shield authorized us to use a contractor of our choosing, but we would have to pay for it, then they’d reimburse us. So we did that.

I had a claim to American Home Shield for the washer and another one for the dryer. They just had to wait for parts, and that took about four weeks, but the guy that came out was excellent. He got everything working really quickly and did a great job. So far, AHS is really easy to use. They're doing a good job.

I've used American Home Shield a couple of times and I'm pleased with it. I had my locks changed and the tech was very efficient. He had to come back and fix something on the mechanism. He was again very nice and professional and got it done.

Our air conditioner claim to American Home Shield was fine except it needed a little something else that wasn't approved. It's an older unit and it had a crack in it, and the tech said he had to replace the evaporator coil and apparently, that's not covered. American Home Shield said it was normal wear and tear. Overall, AHS is good because some stuff could get very expensive. So, it's worth having.

The AC was not working. The contractor came out and checked it out. They said the coil was frozen. So they turned it off, thawed it out, and washed down the thing. They came outside and then, they went and came in and said, "Everything should be okay." They put Freon in and said, "Everything should be okay." But a couple of days later, I found out that the AC was still not working. So we called back and then they sent out the same guys again. They went through the same rigmarole and said that it should be okay. Then they said they called their master technician, so he came out and found that there were some wires that needed to be fixed that were shorting.

The refrigerator was not cooling. Once I registered the service request with AHS, I got an email confirmation showing who it was that was being assigned to me. I was given a contractor who gave me eight days from when I put it in. I called AHS because I couldn't do it online and said it was not acceptable. There was a lot of back and forth. Also, the call center personnel were not good. They were all offshore and very difficult to understand. Every time I said something, they had to repeat it back to me. It was very arduous and not a good experience. They put me on hold an awful lot of times. The whole transaction on the phone took me an hour. The other crazy thing was the guy was trying to get me to do a video diagnostic. Told me, that for $10 more, they could do a video diagnostic and it would be quicker.

Lately it takes forever to get someone out to the house. Also, some things are covered but some others probably should have been. The pool part that was broken was not covered. That was a little frustrating. A year or two ago, we had the heater go out on our pool. That covered the cost that I was putting out. But the last couple of times, we had a problem with our washing machine. AHS sent someone out three times, but they still haven't replaced the unit. They just kept on sending someone out to fix it. That was frustrating, because it was a month without a washing machine. They wouldn't just pay to replace it, they wanted to fix it.

Our experience has always been fine. Submitting a claim goes reasonably smooth. But if you're trying to call them, sometimes it's very hard to get through. Also, I wish they had someone more local. Sometimes you get places far away and so, calling is more difficult. You do better by emails. We really like the tech from JC Appliance Repairs. He's closer and local. But he's just so busy. He needs to hire somebody to intercept his call and keep people informed.

American Home Shield should be more upfront about what you have to pay out of your pocket. They oughtta try to carry a lot of the weight of whatever you need done. I'm paying them $60 a month, and then there are times when I don't need anything. But to me, everything should have been paid for if I need something. American Home Shield did pay for some of the small things. When I had a claim for the garbage disposal, I paid them 100, and then the contractor came and did the rest. But for something major, like the water heater and the air conditioner, I came out of pocket and I was caught off guard. For the air conditioner, they only paid 10 cents per pound of the refrigerant. I paid about 800 and they only paid about 100. The rep said they paid for labor. With the water heater, I ended up paying about 800 for it. They did purchase the water heater, but I paid to have it installed. That was a bit much.

The guy that came out for my dryer was really thorough. He came back and forth, because he fixed one thing, then something else went wrong. He kept me up to speed with parts and what was going on, to try to get back in touch with me when we could make arrangements for him to come in to see. Finally, he couldn't get the product to work, so American Home Shield just gave me a new one, and everything was covered. Overall, American Home Shield has been really good because since the time I started using them, I haven't had a problem with them.

Their fast response is good. But we have some problem with the furnace and there's almost no explanation why I need to pay more money. I called a lot but their staff would connect me to another person and then, another person. I did that kind of thing two times. I waited months. It's so bad. I didn't want to renew the contract, but their contractor in my area are so good and very kind compared to their staff. They're very responsive and they tried to help me.

Had an appointment set today (7/19) between 11am and 1pm. Technician never showed. So around 2pm I called the 844 number and spoke with someone who tried to reach to tech but couldn’t. He said he would try again in 30 minutes and give me a call back. Of course he never called back and then at 2:30pm I received a text saying my appointment was canceled. Horrible customer service. Will never recommend or use this company.

My husband is in the military and has received official DoD orders for us to relocate across country. As such, we are in the process of selling our home. I called AHS to terminate our home warranty, because they do not allow you to terminate service online... The process goes like this: you call, wait on hold, then get transferred around to a few departments, until you finally reach the Cancellation Department. There is apparently only one person who works in this department, he does not have a supervisor, and he has all the power.

The water heater wasn't working and American Home Shield paid to get it done. The contractors have been fine. They've been helpful in telling me what my problems are and what I've walked into and when something wasn't covered. I pay American Home Shield $100 every time I have to call them. But I still have to pay that even though the work isn't getting finished, and they said for them just to get called to come out, I have to pay it.

I would recommend American Home Shield. My experience for the rekey was good and it was fairly quick. The guy came the next day and put the key. He was very nice and efficient.

AHS takes care of whatever needs to be done. Most recently, Logan Bros. Pump worked on our water well. The wire had to be replaced and they were wonderful.

This recent claim took two days, but in the past, the response I was encountering was, "We'll get there when we get there." There's no courtesy call to keep us up-to-date. I was even forced to look into another appliance warranty. I'm not worried about the cost. The only thing I'm concerned about is the communication. When we call, it has to be more expeditious as far as the concern, with the heat in the winter or AC in the summer. Apart from that, the contractors come, and they do their job. I offer them water and do something that's right.

In our recent claim with AHS, the techs found that there was no Freon in our air conditioner. They refilled the Freon. They were suspecting a leak, so they put the dye and they said that, in the next call, they will come and try to figure out where the leak is. The contractors of AHS are good and professional. However, they seem busy. When I talked to one of the customer representatives of AHS, they said that they would call me back after talking to the contractors. I waited for three days, but I never received a call. I called AHS again. The second time I called, AHS opened a ticket. After that, I received a call the next day from the contractor. I wanted to get that visit quickly as soon as possible, but the next available was Wednesday or Thursday. So, we went with Thursday.

The reason that we got American Home Shield is the microwave broke a couple of days after it was out of warranty. It was an $800 part to fix them, which was ridiculous. With AHS, there's peace of mind knowing that if something breaks, it will get fixed. The first time I had them come out was for a leaky dishwasher that was stopping in mid-cycle. Then, we had another person come out for a dishwasher leak and he diagnosed the problem, got the parts, and came back when the parts were in. The other claim we had was the microwave repair and it was fine.

My refrigerator wasn't cooling. I did a claim online and that was easy. It pretty much gives you the options then after you click one option, it gives you more coverage. This online claim option is more convenient. After I made the claim, I started getting emails confirming dates. The contractor called me also to double check on the date. The people that came out were professional. They checked the refrigerator, ordered parts then came back and repaired it. I've been recommending American Home Shield and two of my sister-in-law's friends subscribed.

It's been mostly good with Home Shield. Although sometimes, there's a disconnect between what Home Shield offers and what the vendors' responsibilities are. But they're nothing that hasn't been worked out. It's not smooth sometimes but it's just working it through with the vendor. We were having a lot of problems with our air conditioner and every time I submit a ticket, Home Shield assigns a different company. It would be good to have continuity of business with one vendor. I have to go and contact Home Shield and we have to work it out. Then, I'll get called by the one company that I'm not going to do business with and then have to go back to the other company. It's a loss of time and it doesn't make it a smooth experience.

Some things are fast. Plumbing and littler stuff are easy. But when it comes to having replacement things like mine was, with the cooler and the stove, they don't happen right away. Anything that's a big appliance, I have to wait month to month. Our cooler went out and the contractor came out and looked at it. They said they needed to replace it with a new one because the frame that holds the water was cracking. They went ahead and fixed it. They put it in fine. But it doesn't work as well as the old one does. The cooler is not as strong as my old one. My bedroom is not cold anymore. And we had to wait forever. I could have bought one and put it in four times between the time that I had to wait to get it. The contractor kept saying it was to be delivered by American Home Shield. It was five months. I also had a stove replaced through AHS and I had to wait four months before my stove came. There was a backlog because of all the shipping problems.

We had the tech come out and fix a washing machine and he did it in two visits. On the first visit, he had to look and order a part. But he came back and got it fixed. We have not had an issue with it since then. He was very friendly and professional. When we had a claim for our air conditioning unit, we needed a new unit, but the tech couldn't get authorization for that. He was only able to replace some switch or board and it only held out for about three months. We called him back again and then he did something else. But we decided since we weren't getting it fixed by American Home Shield, we just went ahead and bought a new unit. Overall, we're very happy with American Home Shield. But it would be nice if they gave us an option that we got to pick who we used. Because they just said somebody will be out there. With the washing machine, it was with a company that we really liked. But we weren't so crazy about the air conditioning people.

Above Par Heating did fantastic. My furnace was leaking in the drip pan upstairs. They came out, cleaned the coils, unclogged it, and it's working great now.

There are a lot of things that are really good about AHS's service. With a warranty, it's nice to know who to call. My disposal wasn't working and I had a little drip from the faucet. The techs are fine but it took two calls to get the disposal working and the drip is still dripping. If my problem is something important, I do not call AHS because it takes too long to get a technician out. I'm making a decision whether to keep them or not. I'm spending money every month but I haven't used them more than the second time. Other than that, the serviceman was very nice and very courteous.

Our pool filter wasn't circulating the water. We didn't have the water flow to the pool and the tech said the issue was that our filter was clogged. He recommended us to buy spray. All of our grandkids are mixed, so they have a lot of hair products. Our filter's small. So, sometimes with the smaller filters on our system, with all the hair products and suntan oils and lotions, it'll clog. So, he recommended us to go to a pool company and buy a spray to protect the cotton. But we still have the same issue. My husband ordered a new filter because we were thinking, "Well, maybe we just need to buy a new filter and start fresh." But we did buy the solution and soak it. It works good for a couple of days, and then you can tell the pressure slows. We've been satisfied with the service we received.

I had a water leak on one of the water lines and water was dripping down from the attic to the water manifold. The rep was courteous and they met my expectations with the timeline. AHS can be worth the money depending on whether you're having problems with your house. But they can speed up the timeline for the technician to come out.

Sierra Vista Electric came out for my ceiling fan that was making some noise. It didn’t cost me anything to have them take a look at it. They made an adjustment and were on their way. I’m about ready to re-up for my next home warranty. I’ll probably go with the same company, American Home Shield, because they have changed some things within the app. Trying to get service has been a lot better. Having American Home Shield, I can just make a call or go on my smartphone, put in the request, and it's painless. I like that process. The contractors are held accountable and that gives me a peace of mind. It’s worth the money I spent upfront. I wish the copay wasn’t as much though. There are other services who don’t charge as much for copay. But you get what you pay for. If the service is there, I wouldn’t mind it as much. If the service wasn’t there and there was no accountability, then I would have a big issue.

I got the referral for the company within 48 hours of submitting my claim to American Home Shield. It was a weekend so I waited till Monday to give them a call. I had the repair scheduled and it was fixed by Wednesday. When the techs came, they took the stove pipe out so they could just patch the roof completely. The stove wasn't there anymore and that was where it was leaking. My husband has put a drywall up to cover the hole where it was so if it's still leaking, I don't see any marks. It usually only did it when it was extreme heavy rain.

Someone came out to rekey the locks and they were pretty fast. The guy was very nice. The service was good and very professional. they could have come earlier but I had to keep pushing them back because I didn't want to change the keys while the contractors were there. One of my locks is not working so I need to call the service company to come back.

At first, I had problems with American Home Shield. Somebody gave me wrong information and I called back again. I had been out of air conditioner for a month but the tech came out and fixed it for me. AHS helped me out this summer for getting my air conditioning unit fixed and I decided I was gonna keep them.

The plumber was nice, professional, knew what he was doing and was efficient too. The communication was good as well. There was a leak in the sink and he changed the sink.

So far, the service of AHS has been okay. I've used them for my dryer and they paid. It took them about a month to get my part for it. Even though the guy that fixed it said it should have been totaled, they should have just bought me another dryer, but they didn't. They fixed it. I got my AC fixed too.

I appreciated all that they did for us. Waiting on hold on the phone was sometimes annoying. But for the most part, the service was really good. The one thing we had a hard time with was when we had a plumbing issue. I called for a plumber and I kept being referred to a plumber who had negative reviews on Yelp, Google and the Better Business Bureau. I had to call about five times and beg and beg and beg to have anyone but that plumber come. So that was a lot of hours of my time spent. Finally, someone helped me and gave me a different plumbing company, which was great. Overall, everything else was pretty good.

American Home Shield has been helpful with some of the issues that I've had with the house. They've worked fine. But they didn't cover as much as I would have liked for the Freon. That stuff is expensive.

My pump was shot and wasn't working to run the pool. Techs came in two days then they ordered a part. There was another little problem and they repaired another part. The completion took six days. I've used this contractor a couple of times and they're wonderful. On the whole, however, my experience with American Home Shield stinks. The company is brutal to work with. Some of their contractors aren't good. I had an oven that was broken for almost two years. It was finally fixed.