American Home Shield Reviews

Some type of pressure valve went out on my boiler and the heat wasn't going to my second floor. The contractor that American Home Shield sent had to come back a second time but the first time the gentleman came, he was very knowledgeable and got the heat going in some ways I wouldn't be without heat at all. Then he told me that they would have to order a part to be replaced. He explained the whole thing and he was very good. They came back a lot sooner than what he had originally had told me. He said they're busy but it was no more than a difference of maybe three days. Everything is working great now.

The hinges came off the garage door. The tech reset the hinges and told us that maybe the rollers need to be replaced, but that could be done at a later date. The service was good. However, I had an issue with the water heater that exploded. We put the claim in. When people finally came out, which took them a while, the first individual installed it incorrectly. PG&E came out and inspected and found a gas leak. And at that time, we tried to get someone else, but American Home Shield would not allow that to happen. We will go to another place as soon as the contract ends.

I had one claim for plumbing issues and there were a couple of different things and everything went well and got everything fixed. In talking with the plumber, it would have been $700 to do all the work but it was just the deductible for 125 with American Home Shield. I made the claim online with American Home Shield and then, the repair guy called later that day to set up a time. It was prompt service. Everything was good to this point and I'm happy with the service from AHS.

My fridge was leaking water, and the techs came out quick. It was good. The fridge had another issue where water was not dispensing and they also fixed that, but then that stopped working again. However, it was not leaking so I didn’t call for a follow-up. My heater stopped working one day, so I called somebody for that too. This is my first time to have a home warranty, and the benefit is peace of mind. When I call American Home Shield, they find people to come do the service for me. Otherwise, I wouldn't know who to call because I'm new to the area. I prefer submit service requests online, but it's limited as to the categories that I can select. Sometimes I don't know under what category I should select or the help that I need is not listed, and in that case, I will call over the phone, then that person will select which category.

The latest claim that I submitted to American Home Shield was the duct cleaning and I read that it was part of our contract that they do it for free, but then we paid for it, and I haven't had it done because they don't really do that. I submit my claims online. There's a lot of chaos on the website. I'm a little frustrated with some of it. There's not much information. I just received the contractor's name and number. We're thinking about leaving American Home Shield because of it.

My washing machine was broken. American Home Shield makes the claim process very simple. You go online and tell them the reason why you're submitting your claim. You make your payment and based on my experience, I get my calls the same day from the provider of the service. For my washing machine, the provider called and said that they would come out in two days. They came out and were very professional. I love them. They were very nice and they didn't make me feel uncomfortable and unsafe. I'm a woman in my own house. That was good. I ended up getting a new dryer. American Home Shield is amazing. During COVID when I really couldn't afford the home waranty, they lowered my payments so I could keep coverage on my house, which is important because everything in here is on its last useful legs. American Home Shield is worth every penny.

A part in my dishwasher was not working and the unit was not washing correctly. That was replaced and the dishwasher is washing now. My oven was also cracked and American Home Shield ended up replacing that stovetop for me with something that's about the same style. The oven is perfect and it's been working great. The technicians were really professional and they helped me out.

With AHS, I like that you just pay the little $75. If there's something they discovered, they fix it, and you don’t have to come out of pocket. They also communicate well. I've had a pretty good experience with them. I'd recommend them highly for people that own homes.

It was a good experience with American Home Shield. I put in a request then a guy called me up. He knew what exactly had to be replaced. He got a day late, but when I called up, he had ordered the part. He got it, showed up, and in 15 minutes, it was fixed.

My oven went out. I submitted a claim over the phone with AHS. Their customer service has always been good. The tech that came out was really good. He was confident and knew what he was doing. One time, my dryer went out. The same company came out. The gentleman fixed the dryer but he left dents in it and scratches. He also didn't clean up behind himself. I took pictures and sent them to American Home Shield. They responded right away. The same gentleman came back. Not only did he get his dents out, but there was also a dent that my brother did when he was on his knees trying to fix a light. I told him that was already there and he fixed that one too. They took care of it right away. I'm very pleased with American Home Shield and the companies that they use.

American Home Shield solves my problems and makes my life a little bit easier. There's peace of mind on my other property. I had a plumbing claim recently because there was a stoppage. Alex with Frontline Plumbing came and he was quick. He fixed the issue with one of those little snakes. It's been working since.

I had trouble with my dryer. The claim took a few extra days than I expected but that was because they had to order parts. Other than that, the service was fine. t didn't take long to get my request in and get them to work on it.

I told the claims rep that my dishwasher was not working and usually, she would ask a model number. But this time, she didn't. She told me if the technician needs that information, he will ask me himself. The contractor contacted me himself so I did not have to do anything. Everything was very easy. He said the storage container under the sink was close to the outlet box and that caused the plug to burn. Everything is working well now. We have renewed AHS for three years and we have been very satisfied.

We had some leaky faucet issues and a disposer issue. It was a combination of things. We let them build up and then called American Home Shield, and Janicek's Plumbing came out. I wasn't a fan of homeowner warranties but my daughter lives at this house and we're glad it’s there. American Home Shield is doing a great job and it's the second year that we’ve renewed it.

I had the heating running all day because we haven't started it for a while, but it was just cold air. When the tech came over, he found out instantly what it was and he replaced it. He was polite and knew his stuff.

The microwave door was broken. The tech was friendly and professional. AHS was easy to work with.

I sent in a claim for my ceiling fan. When you flip the switch, the fan would come on, but the light wouldn't, which was odd. When the tech came, he got up to the fan. He thought it was something up there, but it wasn't. It ended up being in the wall switch. But he fixed it and it's fine now. I also had a claim for my garage door when it wasn't opening. The contractor came out and fixed that. It was an old part that they couldn't get anymore so they just put in a new opener, and that's working great now, too.

I like the quickness of everything with American Home Shield. They could work on the phone situation though. You got to push so many buttons to get through this and that. If you're looking for something different than service, it takes you through a lot to get to it. But when I call and need service, I get it. In my claim for the refrigerator, the contractor called right away. I missed the call the first time. I called and left a message, and they called me back. The tech changed the seal around the door and then, he changed the circuit board. He had to order the part but it was quick. He came on a Friday and came back on Monday. He was professional and communicative.

They did an excellent job and provided the services. The contractor they sent out was quick and efficient and did their job. The water stopped running in the faucet. It had some motion detection device and I had them switch it to manual only because I've had this problem in the past.

They came out for our furnace and it took two weeks for them to get the part in. I was without heat for two weeks without heat and it was a little hard. But the tech was great. We had to call them back after they put the part in because it worked when he left but by the evening, it started getting loud. He came back out that following Monday and something was loose and he was able to fix that. Home Shield has been well worth it for me. The only part is the waiting part. I know we have to go through the process but overall, it's been good.

I just had an electrician out to replace an electrical outlet that went bad. He was very nice. Also, American Home Shield has done some good improvements. With the way they're doing it currently reflects the changes.

This is my second year with American Home Shield. The first year was part of the deal when we bought the house, and the second year, I renewed because the experiences have been fine. Their pricing is a little high, but other than that, the service has been okay. The last time they came out was for my heating unit. It stopped working. I made a request online and got a response within 24 hours, then the guy came out the next day and fixed the problem. He was great. He was very knowledgeable, friendly, polite, and very neat. He put booties on when he came in the house.

With AHS, I like the convenience of having the multi-package for the home. It's nice that you can call someone out and they cover you with what you need to be done quickly. Being able to not worry about plumbing and it also does HVAC and other appliances too. Recently, we had an issue with one of our water heaters. The plumber came out and checked it. Then the next issue was, our toilet overflowed and flooded our upstairs and came down through our ceiling fan of everything. We had them check the toilet line to make sure nothing was clogged from the upstairs line going down through it.

I was having problems with the roll on the washer. It kept making a big noise and the washer moved out of place. A company came to fix the problem of the balance in the washer. I had to call American Home Shield when I did the claim because there was maintenance on the website. It has never happened to me and it was just this time. I tried twice and it didn't go through, which was why I decided to call and do it with a representative. But everything went well. The communication and the timing were perfect. The only thing was that after the contractor came to repair the washer, I encountered a new problem when I used it. After I was done washing, the area where you put the softener and the soap was full of water. So everything stayed in place and it didn't actually wash my clothes. And even though I put the cool temperature for the water, it came out hot. So every time I opened my washer, you could feel the hot water.

I really like AHS. They're great and they're ten times better than others I had. They ask you about checking stuff when winter came and give you ideas about what you should check and instructions on how to check stuff. My kitchen faucet was broken recently. The techs came when they were supposed to. It was great. They had to replace it. They had the parts. Everything works fine now.

Every single claim I've ever attempted to made with them they've denied. The one they did end up covering, I had to FIGHT for. The contractors they send out are unprofessional and don't know what they're doing most of the time. I've been waiting a month for my stove to be fixed. They keep ordering parts and not fixing it. I've called to complain and ask for a new contractor several times but they just repeat themselves like robots and provide no help AT ALL. They refuse to let you speak to a supervisor and robotically speak at you and don't listen to a thing you're saying. DO NOT buy a home warranty from this company. It's a waste of money and you'll be at their mercy if you ever need anything fixed.

My experience with AHS has been good. It takes them a day whenever I make a claim for them to let me know what's going on. However, some contractors are bad but some contractors are good.

I had five locks changed and I just contacted American Home Shield through the website. I liked it. I got an email saying I was scheduled with the company. That company called me and it was great dealing with them. I recommend AHS.

I didn't have any electricity. The techs fixed it, and were very courteous. I was happy.

I had an electrical issue, and the service tech was very helpful and had very good customer service. We have small kids, and he followed the instructions that were provided about coming to the home and making sure that there were no shoes on the carpet. He was very respectful and considerate, as well as informative. The only improvement I can think of is American Home Shield could be a little more detailed or concise regarding what will be covered and what is not.

We had an issue with the first claim we made. I would recommend them to a friend for other things, but I don't know if I would recommend them for bigger items. Our air conditioner quit working and they didn't want to fix it. We paid for the 120 or whatever deductible for our HVAC, and they refused to fix it. So, we had to turn around and fix it on our own. But we've used them two other times for an electrical thing and for our garage door opener, and they were great those two times. I got online and submitted the claim with American Home Shield for somebody to come out and look at our garage door opener. The person came out in not even two days. He was great. Everything is now perfect and like it should be.

I had a claim with AHS for my furnace. It was super easy. We just did it online. They matched us with the person that would come out. The contractor let me know when my appointment was. The techs had to order a different part. It was the week of Thanksgiving, so outside of them being closed for the holiday, they got it fixed within a week. It was super quick.

There was a gas leak and a water leak, which was a water heater. American Home Shield fixed both. The reps have been helpful. And the techs were polite and professional. I got a good feeling. I enjoyed having them in my home to do the work.

I had someone come out here on the 23rd of November for my clothes dryer. It wouldn't work. First, the only thing it would do was work on high. Then it would clang, clang, clang, and then it wasn't getting warm. So the guy came out. It needed a belt. So he had to order it and then come back. On the 23rd, he fixed it.

I had a claim for a dryer and it went really well. I could not ask for a better service guy than the one from AMR-Appliance. He was very hands-on if there is a problem and he works through it. He tries to have parts on hand before he comes so he only has to make one service call. It ended up being the bearing that was messed up.

Everything went fine when Diamond Roofing came out for my AHS claim. They were quick and prompt. They came up, did a look, first go around, and they brought the parts up and put it on the roof, and were gone. I've got two other claims that I've made with AHS, that I've called a couple of times off and on, because they're more nuisance issues than real problems, but still haven't gotten them resolved. But this claim worked properly and went well.

I have two claims with AHS that are pending, one of which I just reinstituted because they did not follow through. I called the same firm back. It appears that they are going to do something now. But they were a little slow on the uptake and it was all over a screw for my oven. One of the things AHS told me early on was their supplier could not get his product from where he was getting it from. What was expected was that they would keep me in the loop. Instead, I was the one that had to initiate a phone call to ask a question rather than have them say to me they were having trouble getting this item but I was still on the books.

American Home Shield is really good. The service takes longer than if you hired your own contractors, but it mitigates the risk. So, it definitely serves its function of not suddenly having a huge bill. It's a good program. I'm happy with it.

The washing machine just went out. One Sunday, I was washing, and then it started making a funky noise. I decided to give American Home Shield a call. Their representative was very professional. Every time I submitted a claim with AHS, they are very courteous and professional. They told me who it was that was coming and told me to look for a call from them within 24 hours. The contractor sent me an email before 24 hours. They were also very professional. They came in, they called me and they told me what they found, and they told me they would have to get in touch with my home warranty company. They told me they had to order the part, and said as soon as the part gets back, they would give me a call and let me know when the part was in and give me a date when he would be coming to install it.

There was one American Home Shield rep that was short with me. She didn't want to go out of her way. But I talked to a lot of them and most of them were fantastic. Garrett's Cleaning and Appliance that came out the first time. The tech couldn't fix my dishwasher. It would not work. So, he suggested that it would be replaced. Another company came out the second time to deliver the new dishwasher. It was hardwired. So, they said they couldn't touch it. They left it. Garrett's came out again to install it.

The furnace wasn't heating in the house and the techs had to check it out. They changed a part, but it didn't resolve the issue. I ended up having to get it replaced and I didn't choose to go through that process with them.

Sears was dispatched to fix my electric range and the tech was very good. But he didn’t find anything. Right now, if you stand and play with the range, you have to keep moving the dial to keep it turning on. Still, I've had nothing but good experience with American Home Shield. The techs come out within 48 hours and usually fix the problem.

American Home Shield is responsive and they’ve honored their guarantees. If something isn’t fixable, they replace it without any issue. I’ve had at least two major appliances repaired over the years and they have given me a fair price for it. And I was able to buy a new product when they couldn't fix it. So, I've never had an issue. My pool timer wasn't working and the techs were great. They fixed it the same day and it’s working perfectly now. I love AHS so far. It's been excellent all these years and maybe I’ve had some trouble getting calls through once but even that was corrected. You can call and you get someone on the phone right away.

I called American Home Shield to service my hot water tank. I spoke with a young lady and she was very helpful and arranged to have Dimitresse Construction come and look at the plumbing. The tanks was replaced. It's already been installed and everything is fine. I had to pay $390 and that was to replumb the thing. I love American Home Shield. I've been with them since I bought the house.

American Home Shield's claim process was easy. I needed my garage door serviced because it wasn't going up and down properly. It kept thinking that there was somebody in the doorway. A person from Winston Doors came out at the promised time and he was able to fix the issue.

I mainly had drains that were super clogged up. The techs were here the next morning. They snaked them, cleaned them out, and were gone. They were clean, quick, and got their paycheck easily. They had longer snakes than the one that I got. They just knocked it out real quick. They were also very polite and professional.

American Home Shield's services are very good. Recently, they sent someone who put in a new board in my refrigerator. He was very good, polite, and knowledgeable. He did a very good job.

I've always had a good experience with Home Shield. It's easy to submit a claim. Usually I call them and sometimes the wait on the phone's a long time, but that's very rare. This time, I did a claim online. I did it on a Friday, then the repair people were here Tuesday, and it worked out great. I had my toilet fixed.

I had a good experience with them. I didn't have any heat and the techs had to order parts. They were very nice and they fixed it.

It was good with American Home Shield. When my furnace went out, the repairman who came was friendly and communicated well. Everything was taken care of quickly.

American Home Shield has done what they said they're gonna do. We had an issue on our heating unit up in the attic. I called American Home Shield and they got me somebody to come out and fix it. They set me up the next day. It was the wheel which turns the fans, and they had to replace that. The young man was very good and friendly.

We just had them out to do a dryer repair and they were very prompt. It was great service and I would recommend them. There's a downside to dealing with a home warranty thing because you have to wait but they were very polite and they did a great job.

Every time I'd wash clothes, the breaker would trip. It was stopping. It wouldn't even make it through a whole load of wash before it would trip. The website of AHS was easy to use when I put in a request. They sent the name of the company that would be taking care of it, and then the people called to set up a good time. There was a text too, so that was nice. The techs were really nice, too. They had it knocked out in 20 minutes and they were out of there. It's been good and working fine ever since. I'm really happy with AHS.

Everything that we've done with AHS went smoothly. I had a washing machine go out recently. The techs were out within a couple of days.

When I call American Home Shield to request for something, I can’t understand the people on the other side of the line. American Home Shield is based in Memphis, but their call center’s overseas. They don’t know what an HVAC is. I got to looking at the policy. They cover so many things that it’s not even funny. The policy we've got right now is $45 a month. That would be $540 a year. A new central heat and air unit can cost you anywhere between $6,500 to $12,000. They cover refrigerators too. We've had to have our refrigerator worked on so many times. Thank goodness, I know a good refrigerator repairman.

Our washing machine wasn't rinsing. A gentleman came when he said he was gonna come. He was very helpful. Everything went exactly the way that AHS said and the way I expected it to. Apparently, it was the board that needed to be replaced on the inside. It wasn't spinning and the door was locked. I couldn't unlock it at the end of the cycle. I tried to work with it and we finally had to have it replaced.

A week after that, I called and made a claim for my furnace. It's really cold, and one of them just keeps kicking on, going off. It’s not heating. That was November 14th and we still haven't had anybody to come out and look at it.

The technician had to replace a fuse in the AC. The AC is working perfectly since. Overall, American Home Shield was pretty good and quick.

Our hot water heater was starting to go out and was intermittently not working properly so we got American Home Shield in case it needs to be replaced rather than having to pick some plumber to come out. For a plumber to come out would probably be 200 bucks an hour. Whereas with American Home Shield, I can pay a $75 deductible. The hot water heater went out three months later and the home warranty ended up replacing it.

American Home Shield has been clear about how they handle stuff, so I don't mind paying that extra money. And I like them. My last claim was an electric issue. It was an AC repair. That company was amazing. They followed up with me. And it was very good. It was for some part in the AC. Very quick service and prompt response. And there's no drama with them. Good people that come out comparatively.

I'm feeling good about American Home Shield. You pay the monthly fee and $125 every time you have a claim, and that's all I've paid on anything. I've had to get a new refrigerator and I’ve had two visits to fix my air conditioning unit and the heating unit. The tech had to come back a second time for the heating unit and put a whole new board and a bunch of other stuff in. But I've not been charged anything else and everything has been quick. As soon as I tell American Home Shield that I need something done, they get the work order in and somebody's here within a couple of days. So, I've not had any issues with them at all so far and I'm very pleased with them. It's all been perfect. Everybody that they've sent has been professional and good. I found my heat and air guy from AHS. It's on my sheet that if I ever call AHS and they call the heating and air, that he's the one to come.

The circuit breaker was not turning on at a condo that I own. The tech was knowledgeable. It turned out there was no issue and there was nothing he needed to fix. I have heard a lot of bad things about American Home Shield. But my experience on three different occasions has been very good. So I'm very happy with them.

American Home Shield’s customer service reps are very good at times but other times, it’s a little hard to understand them. Dealing with the tech for the washing machine was horrible. I reached out to AHS and they were good enough to send out another technician. AHS has been very good but it gets frustrating when they can’t locate somebody. It takes them a little bit of time. If you have an appliance that's down, you need somebody right within a week. And sometimes, it takes three weeks before you get an appointment.

I'm in the process of selling my house so an inspection was done and the rep found something wrong with the heating pump. I called American Home Shield and the first person I talked to didn’t seem that knowledgeable. That person was looking at my policy but couldn’t tell me what was covered at the same time. Still, I would encourage my friends and family to use American Home Shield. When I had an issue, it was good reaction. The contractor told me it was a small leak that he could repair and that it was low on Freon. He said he would deal with the warranty people to see that what was covered and what would I have to pay out of pocket.

I got the policy that covers everything, and the cost and the quality of service is good. I was paying 61, then American Home Shield let me know they're going up $10 on me next year. I got the letter three days ago. The only thing bad about the home warranty is my AC went out in June and they just replaced it last week. I have two units, one for front of the house and one for the back, and the second unit had to work extra hard. I followed up with American Home Shield for a whole summer, and the technician didn't turn in his work orders properly. I had a bad experience with it, but everything got completed, finally. Also, I looked into it, and the contractor that I got had bad reviews. American Home Shield needs to check on more of the reviews on the contractor.

I've been super impressed with American Home Shield. The contractor was fabulous and came when they said they would. They fixed the problem with our water heater quickly and didn't try to sell us anything.

My microwave was not working. The power igniter had gone bad, and the guy who fixed it did it in no time. He was very knowledgeable, but the previous guy who came over, not so much. The issue that I had got resolved, but it took a really long time. Still, American Home Shield has been good, so far, for me, and I would tell people to take it.

I had both my dryer and my dishwasher repaired through American Home Shield. The techs were really good. My dishwasher is not completely fixed, so I have to call them back because they have yet to return my call for that service. Overall, the customer service at American Home Shield has been really good. I liked the price of AHS. I remember having them once before when I moved into a new house, and the stove electrocuted me. I called them and they took care of me right away.

We had the garage and the refrigerator broken at the same time within a week of each other. The first experience of the guy that came out for the refrigerator was horrible. He had no business card. He didn't have any indicator on his little personal car. I have no idea who the strange man was coming to my house. My 84-year-old dad was visiting and he was so rude to us. I also couldn’t understand his English. He was condescending and he didn't fix the compressors. The guy just left.

I do the things online now, because when I call in, nobody speaks English. And I told American Home Shield that because they can never understand me and I can't understand them. But doing it online was easy. I just gave Randall & Sons. And I had their telephone number where I can call them. But the tech never called. It went three days. And I had to call him on my day off. But when I called him, he came right out. He gave me a new pipe underneath the bathroom sink. He was great. American Home Shield is a good service. It has good coverage.

My water heater went out and the tech from D2 Plumbing came out. He was real prompt. I called in the morning and he came out that same day. He checked to make sure that I really needed one and he came out the next day and replaced it. AHS covered the water heater but because they didn't make the water heater that I had installed originally, I had to get a different one, which took some extra costs.

I'm very happy with American Home Shield. Recently, a repairman came to fix my icemakers. But he could not fix it because it needed a part so what he did was turn off the icemaker because it was overflowing. Within a day or two, he received the part. He came and fixed it. He was one of the best. He has been to my place a couple of times in the last year. Most of the contractors are very good.

The techs did a great job with the fridge and the dishwasher and I didn't have any problem with the guy that was doing the garbage disposal. But I just found out they're leaking bad. He put the garbage disposal in last Thursday but didn't realize it was leaking until my wife looked under there and saw water down in the bottom of the cabinet. We had to put something on there to catch the water. The claim was closed with the contractor but American Home Shield had to submit a repair order. So, I'm waiting for someone to come out and take care of it. They said someone will be here Friday between 2:00 and 6:00.

American Home Shield is a wonderful investment. It is a comfort knowing that if I have an issue, somebody's going to come, look at things and give me an honest evaluation, whether it can or cannot be fixed. I don't believe they come in with the idea that, “We're not going to fix anything.” They come in with the idea that, “We will fix whatever we can fix. If it can't be fixed, then we'll replace it.”

For our recent claim with AHS, the plumber that came out was awesome. It took him 10 minutes to get it fixed. Everything was good. There were a few confusions for me when I submitted a claim online. But otherwise, my experience with AHS was excellent.

I’ve had issues in the past, and I just went on American Home Shield's website and submitted a claim. It has this check-off deal where the consumer can select what the problem is, if it's an oven, a refrigerator or something else. I had a service request for my oven, and I checked which brand it was. They took my $100 for the service fee, then somebody reached out to us and scheduled a home visit within a few days. When the techs came by, they looked at it. It turned out that I made an error. It was the first time I ever had a convection oven, and the repair man taught us a lot about the appliance. I never had a manual for it. It was just there when we bought the house.

When you call AHS, the contractors come fairly quick. The plumbing guy came the same day and the pool heating guy came the very next day. They were very professional. They were very, very nice, and they did what they were supposed to do. The service is great, but the service call fee is a little high at125 bucks. Other than that, I'm happy so far.

The contractor came out several times. Once for different stuff with my toilets. My toilets are original, so they all needed floats. Then they came out Monday this week for a thermocouple in my hot water heater. They came out very quickly. I was impressed. They're a small company but their customer service is A1.

My tub, toilet and sink were clogged and the company that I had couldn’t unclog it from the inside. So, they had to install this pump on the outside of my house that would cost $1,600. They said the insurance didn't cover any so I had to pay it out of pocket. But everything got fixed in one day so I'm still happy about that. I got to take a shower, which was a plus for me. It’s the second issue I’ve had with the house. The first experience with American Home Shield wasn't so well. It took almost over three months to have my AC repair and I had to go out and buy an AC until it got fixed. But AHS resolved it after a while. Once it got fixed, I went and put a nicer one. They paid half of the bill. It was time-consuming but AHS has been great.

American Shield Home warranty service is a total waste of money. We paid them $50 a month for a year and a half before ever needing a service, but the contractor never performed the repair. Our heat pump went out in December. We initiated the service request, but the contractor assigned to us didn't answer his phone. We talked to multiple American Shield Home representatives who failed to help us. First rep said she would expedite as emergency, but she never did. Second rep said we had to wait 24 hours to hear back from contractor. Third rep told us to wait 48 hours! Temperature to drop below freezing but we're expected to wait on American Shield Home's contractor for two days and hope he then wants the job. We canceled the service request and hired our own HVAC technician to fix the heat pump 30 hours after our request to American Shield Home.

American Home Shield is good. When our stove broke, their contractor fixed that. We're waiting on a new range hood. It's harder to fix that one because it stands by itself. It doesn't have cabinets. It's not attached to the wall, it's attached to the ceiling. Other than that, they're honest. They stay in close contact with us with everything. It's a very good service to have under your belt for a homeowner. Here in Hawaii, there's only so many contractors that American Home Shield uses the same ones over and over, which is fine. But the last one that came out gave us the runaround. I waited almost six months for that range hood to be fixed, and it's still not fixed only because that first technician they sent out wasn't very thorough. I ended up having to constantly call them every week. A new person would answer and tell me, "There are no notes." Six months forward, it's still not fixed.

I have a whole new basement and the sump pump was working fine but it burnt out because it was pumping for over eight hours straight. The repair guys came out from Plumbing Enterprises, and the professionalism was good and the knowledge was even better. My whole basement was like a river and I'm still dealing with it but I'm not out any money right now, which is a blessing. When I first moved to Virginia, my cousin recommend that I get American Home Shield and I don't regret having it. I've recommended quite a few people in my family. The automated system is good but sometimes it doesn't prompt you to the right people. So, I don't care for it too much.

I submitted a claim for the ventilation for my microwave. The techs who came out were professional. They did what they were supposed to do. AHS is worth it.

I recently had the stove fixed. One downside is sometimes, the first people that come out seem a little bit of a cut-rate service. Seems like AHS is trying to go with the cheapest. When I originally submitted the claim, S & S was the first one in the pipe, but they had two weeks out before they could even come to the house. I was without a stove and oven, so I called back and said I need somebody faster. AHS called somebody else. They came out and were outstanding. They got the parts that I called for right away. Within the next day, they came back and fixed it. They also identified another issue and put that claim on it as well, and got those parts. I almost have a brand new face on the range.

There are many benefits to having a home warranty. Everything's fine. Up until now, we've never considered making any changes. However, we had a claim that was a nightmare. We're in the cold part of the year. A week or three ago, the heater came on as usual, except it blew cold air for a short while. It was just a blast. But everything was fine and the house would heat up. It would blow cold air at first but that's because it's up in the attic where the ductwork is cold. I tried to tell my wife that but she wanted it checked. My wife can't just call a regular heating and air person. She has to go through Home Shield. She called them and she just wanted a welfare check on the heater to make sure everything was okay. We had no problem paying the bill.

AHS provides great service. They're very timely. If they can't fix it, they replace it. The plumbers who came out for my recent claim were great, professional, quick and clean. They had to replace the disposal ‘cause it was leaking from the seals on the very bottom. They had one on their truck and they were able to replace it.

AHS has done what they're being paid to do. I had an oven that went bad. There was something wrong electronically and they replaced a bunch of parts. The tech was very good and capable and the oven is now working again.

We had a water heater that was leaking. We called AHS to submit a claim. When we finally were able to hear back from them, we left them a message. But they didn't respond. We finally heard that they had a contractor out that was going to fix it. But we didn't know that until we called them again. The contractor that came out to work on it was on the phone with them for two and a half hours and didn't get any answers. When we tried to call AHS again and update them, because our water heater was leaking all over our garage, we got no information. They said that they were going to send us an email with an invoice. But we never received an email with an invoice. We had to call the contracting company at least a half dozen times to get information because American Home Shield was non-responsive. When the contracting company finally got back to us, they came out and replaced it, and ended up being free of charge.

My washer wasn't working properly. The water wasn't turning off. I did the claim over the phone with a representative. The customer service and the contractor were very good.

When my icemaker stopped working, I went to their website to do a claim. The problem with the website is it only gives you a dropdown. For example, the icemaker was the thing that made us finally call for a repair. But the lights on the inside of the refrigerator and its freezer part had gone out too. I wanted to get them all done. But I only had the option of the dropdown saying the icemaker. If there's more than one problem, it really doesn't give you the option of listing other issues.

I bought a house and I needed the keys to be changed. National Lock & Key came out at the time that I requested. It was good.

It's been an 11-day battle trying to get a furnace put in. Every time you contact somebody, it's 24 or 48 hours before you get somebody that can try to answer a question for you. That's difficult to deal with. The first contractor American Home Shield sent out failed to find a cracked heat exchanger. So within 24 hours, the furnace went out again. They sent a second tech out. That was when he had made a comment that the heat exchanger had cracks in it and that this furnace was registering carbon dioxide leakage.

AHS has a prompt response if we have a problem. I had an annual fall checkup for the heating system. It worked fine. They checked the system. Said that we needed to get some motor for it. Ordered it, came in, came back, replaced it, and off they went.

I've had nothing but good experiences with AHS. I just purchased another policy from them. Recently, my wall oven went out. Plus, the microwave on top had stopped working a while back. Called AHS and they sent Bay to Bay out. Bay to Bay tried to get the parts for it. Because it's such an older model, AHS just had to offer me a fair amount, which was less than half of what I paid to replace it. But I still was very happy with their service.

The first tech that American Home Shield had sent out came out and told me that it was $1,800 out of pocket to fix because mice had got in there and ate the wiring. So, I called them up and told them they need to send out somebody else, and then they told me it was gonna be $125 fee for the guy to come out. But they would reimburse me if the finding was different. The next guy came out and he was a legit business person with common sense and they fixed it all. The first guy told me it was going to take three or four days and it was going to be $1,800 to $2,200 to fix and all of that was out of pocket. But the second guy came in and fixed it in an hour and I have heat.

I find the claim submission process of AHS to be super simple. I go online and do it. It's quick and painless. I love that I can do it at 3:00 in the morning and it's not a problem. For my recent claim, my dryer broke down. There was no heat coming out of it. They scheduled me the next day to come out and diagnose it. The heating component was out. They had to order a part and then the weekend came. It was Thanksgiving, things were gonna get delayed. But they were here the next Tuesday putting in the part and fixing it. Even with Thanksgiving, it took them seven days from beginning to end. It was awesome.

My most recent claim with AHS was for the oven. I'm still waiting on a part for it. I also had a claim for the heating. The techs who came out were very professional, nice and friendly. I enjoyed talking with them.

Having a home warranty is a good idea in case something in the house breaks, and generally, I'm satisfied with American Home Shield. My tenant calls and lets my property manager know if something's broken, then they file the claim on my behalf. Of the two experiences that I've had with American Home Shield, they weren't able to cover one, which was an electrical issue. I paid the electrician outright. The property manager dealt with most of it, but I was told it was missing a ground. All they did was let me know that they needed to get permission from me because it was gonna cost more than they were allowed without my permission.

I have had nothing but a great experience with AHS. They do a great job. The repairman who came out for my washer was great. He came the next day. However, the washer was non-repairable so I'm waiting on my new washer.

I called for two issues. One was about the heater coil on my dryer, and the other was the washer wasn't spinning correctly and was making a lot of grinding noise. I got a couple of text messages as well as talked to the lady on the phone with American Home Shield. They communicated things really well, and the repair person they sent was a very professional and friendly guy. He replaced the heater in the washer, then he described the problems that were with the washer and said he was going to talk to American Home Shield about the repair. They replaced it, and it's great. My experiences with American Home Shield have been good.

AHS really needs to watch what the out-of-pocket costs the contractors are charging people because there's some discrepancy there that's not making any sense. But that's not American Home Shield’s fault. For my recent claim, the motor of the heater went out. My interactions with the techs who came out were good.

Our clothes washer wouldn't spin right and it was tight. It turned out to be a transmission and some other major parts, and it was replaced. It was great dealing with the tech.

I had to call for electrical and water and they came promptly. The techs' timing is good and their work ethic is great. I'm satisfied with AHS so far.

With my appliances, the contractor was great. The guy is wonderful. I had the washer and the guy said, "You have a good washer, but they don't make your part anymore." So, they gave me another washing machine and I like it. But my refrigerator wasn't putting out the ice. It would build up and it wouldn't dispense it. The tech thought he fixed it. And when I called them, I said, "It's been three days and I don't have any ice in my tray." He said, "Call American Home Shield and I'll come back and I'll come and look at it." So, I did and he came out and looked at it, and told us it must be a default in this. Sometimes, you get it. He noticed it's filled up with ice. He flipped over, pushed the reset. I said I've done that. And he watched it. I said, "But that's it. But you can't reset that button but once a day." So, he said there was a default in that. "We'll send it back and get you another one. Call AHS and let them know what happened."

It was a good experience overall. But it would simplify things if they told you upfront that they weren't going to cover that rather than go ahead and send a technician out to then tell you that they're not going to do it. I lost the day of pay because the technician came and said, "Oh, this isn't covered." But it was very clear when I called it in what I was asking about. They apparently don't compare whatever is in your particular contract and what question you're asking till after the fact. That should not happen.

We had just moved into the home and we turned the AC on and it was not cooling at all. Submitting the claim to American Home Shield was way easier than what I thought. It was probably my first time having to deal with something like that. The rep told us that the technician would set up a date and time, and gave us the rundown on what was going on. Dealing with the rep was very quick. The technicians showed us what we were dealing with and were hands-on about it. They went down different options of things that they could possibly do as well as their recommendations. Everything is good now.

For my recent AHS claim, GE Appliances came out to fix my stovetop. The burner was out. That claim was very well handled. The techs were efficient and they fixed it on the same day they came out, and that was perfect. The time before when they had to come out to fix my microwave oven, that was a bit of a back-and-forth. The people who put it up did not put it up right. It was shaking on the wall. They had to come back and bring some other different people and bring a different microwave, which worked better, and the second lot of people were able to anchor it in a better way. It's not as efficient as the one that broke, but it's okay. I also asked them recently about my computer, which I'm paying for all the time, but nobody got back to me with anything. They asked me to send them a picture of the model number on the back of my computer and I did that. But I have not heard another word from anyone. I'm just tired of that.

My recent claim with AHS was a garage door opener and they fixed the wiring. The techs that came out were great. I would recommend AHS. It's always paid off for us.

My freezer wasn't freezing correctly. The line was clogged. And at the bottom of my refrigerator, there was a piece that was broken off. The contractor replaced that. And they supposedly fixed the freezer. But the line, even when I do the water, is still very slow to come out. Other than that, the contractor was friendly.

DKH Plumbing came out for a leaking showerhead and the guy did a great job. He told me what he did in great detail. American Home Shield is good and I like it. It works fine.

I can call American Home Shield and get someone in a timely fashion. I like that. The last claim I had was for a leak. I saw water on the floor and I was afraid it was a pipe. The plumber said the toilet was leaking. He put a new thing inside the toilet. Everything was fine with the repair. The only thing with American Home Shield is there are some contractors that are better than others. When I had trouble with one, I asked for a different person. They sent somebody else out and the issue was fixed.

Every time, somebody has been able to come out and get our claims resolved. The latest one that Sears did was the regular oven. Before that, we had the microwave and Sears came out, but they couldn't work on it, and they had to get somebody else. On the stove, I would push the control panel but the oven wouldn't come on. The contractor ordered parts, came back and fixed it.

I like that AHS is available, that it's a service that I can actually use. But the only thing I don't like is, I live in an area in which it's hard to find contractors to come out, and they have to travel from Sacramento to come out here, and not many do. So, I'm limited to one or two. But when they come out, they're fine. It's just sometimes I've had experiences where it took a long time. Also, my bill is 44.99 a month. I feel like that could come down a bit because I don't use it that much. And I already have to pay 100 just to have somebody come out.

When we moved in the house, the downstairs air conditioner stopped working. We submitted a claim to American Home Shield, and they sent out a company called Stockdale Services. After a couple of visits, Stockdale Services ended up replacing the coil in the air conditioner upstairs. Everything was working fine then it got cold here after a couple of months. In November, we were running the heat, and the heat downstairs stopped working. I submitted another service request to American Home Shield, and they sent out a different company this time, A-US.

I submitted a claim to American Home Shield and the techs from Climate Masters came, and they worked on the heat. There was water in the heat downstairs. So, he vacuumed the water out. The thermostat was off before, so it came back on. The same thing is happening again within two weeks. I can't regulate the heat and it wouldn’t go on. So, they are coming back to do it again. American Home Shield is great. I will recommend them. They are pretty responsive. This claim that just happened is making me not really too happy about it, but I'm usually happy with AHS.

We raised a request with American Home Shield. Their contractor was here the next day to help us with some of the issues with our integrator. They were helpful.

The most recent claim I had was for the garage repair and it was really good. The contractor came and fixed it. They were in and out in 30 minutes. I also had a claim for a leaky sink and it was okay, although it took the company a while to get me scheduled. They never called, so I had to call them and then a couple of days after that to get scheduled. So that was a little disappointing.

When the motor on our dryer didn't want to heat up no more, the technician fixed it, and everything is good now. Having a home warranty, I like that all our stuff is insured.

The unit was making a bit of a strange noise. The contractor came out and lubricated the fan on the unit and took a look at some other things and found it was in good working order other than the fan. Overall, American Home Shield has good value for the price of service. Their technicians are relatively good quality and they seemed to have improved in quality over time. We had a plumber come out to fix an issue with our faucet recently, as well as an issue with the garbage disposal, and the relative timeliness of service has been a big benefit, especially recently. We had some appliances that were replaced by American Home Shield, as well as some more serious plumbing issues. So overall, it has been a very good experience.

For my recent claim with AHS, the water heater was broken. It took a really long time to get it fixed. AHS assigned a company. The company looked at it. But they thought that we had the lesser plan but we have the best AHS plan. The tech said, "You're gonna have to pay 490 something dollars to replace this piece because your plan doesn't pay for this piece." I said, "Not a big deal. We'll figure it out." He also looked at our other issue, which was the faucet in the bathroom didn't work, because they were both on the same claim. He said, "I have no idea what this is. I'll send someone out within the next couple of days to fix this."

Two toilets had problems. The contractor came within a few days, which is what I needed. They would have come sooner, but I couldn’t meet them sooner. It was easy. I have peace of mind.

I had an issue with the air conditioner, and American Home Shield answered the telephone fast, answered my questions, and set a time. Their repair man then came out in a timely fashion and took care of the issue.

When I called and set up the claim, the reps were very responsive. The experience with American Home Shield has been very good but we have to have a second visit because the problem was not quite fixed. The tech did say it might happen again.

American Home Shield surely does what it advertises to do. I've been gladly surprised. There was something that went wrong with my air conditioning and I was out of the country when it happened. AHS took care of having somebody come and assess. My granddaughter told me the tech had a problem and he made the decision that he could tell what instrument had been used on the unit. That instrument was not used on it at all. I've had some work done on my 24-year-old house but nothing has been done recently. I wanted a reassessment and AHS set up a second person who came up with a different assessment. From that, we went into action to try to fix what was wrong.

A fuse burned out on my dryer and the tech replaced it. He had been out here before and I requested him because he's nice and very professional. American Home Shield has saved me a lot of money than if I would have had to pay for the repair right out of my pocket as opposed to paying a fee every month.

When our microwave kept shorting out, I put the claim in as an electrical issue. I got an appointment the next day, but the electrician said that it wasn't an electrical issue, so he submitted it for the microwave issue. Another guy came out and said it was an electrical issue and the part wasn't even covered. We went through a week of back and forth to find out that they couldn't help us anyway. American Home Shield said it's on us now to get an electrician to come in. Another one of the issues I have with them is the a 10-minute hold. The wait time is really long.

The contractor came out for the torsion spring. One of them cracked. The contractor came out the same day and fixed it in a good amount of time. They were professional and got to it in a timely fashion.

I have a toilet in our master bedroom that was seeping. I had taken the toilet off. I had put a new seal around it and it seeps again. Somebody came and they fixed that. Then we had another toilet that wasn't flushing properly, and they fixed that. They did a great job. I call American Home Shield's 1-800 number for my claims. They tell me who will be coming out and they also give me their phone number. They give me pretty much everything I need. I'm really been happy with who they’ve sent out. I talk about AHS all the time. I tell others that I have them and how happy I have been with them. I appraise them highly. They're a good quality company.

We received the reminder from Home Shield saying you have to get your filters changed and get the Freon put on there. Each of us thought that other person scheduled it, so it didn't get done. We live in Georgia and we had a little bit of a heat spill during this fall. All of a sudden, we wouldn't get any cold air. We checked the AC and it didn't freeze up. We could hear it, but no cold air was going out. So we called American Home Shield and the only problem was it happened after business hours. But we were able to get someone. It's just that the contractor they had here wasn't available for a day or two. They didn't work on the weekends. So they weren't able to send anybody until Monday morning.

American Home Shield has been great. The tech was very informative about what was taking place. He fixed the problem and the only thing I had to pay was a deductible, which was fine. As long as it’s not over a certain amount, that was the best thing. It was just a replacement of things.

I love AHS. It's so convenient. I just make one phone call and then they do all the rest of the work for you. I also love the savings. Recently, the ice maker wasn't working. The techs got out here really quickly. They gave me a two-hour span and they were here before the two hours, which was great. They got it done. They were really efficient.

It's a rare occasion when I use AHS. But those times when something goes wrong in the house, I save a little money as opposed to paying a contractor outright for a repair. It's a valuable service every time I needed it. It usually works out for me. They came out because I had an AC problem. The compressor outside of my home was working fine. But the unit in the attic would not turn on. I was getting no air out of my vent. The techs changed a capacitor. It was a simple fix and it started to work.

A lot of time things aren't covered that you think are covered. It doesn’t make it worth it to have it. Then the contractors that they work with aren't always the best either. I have an open request right now, and it's taking more than a full week and I haven't got scheduled the actual service yet. So it's pretty frustrating.

The worst home warranty I have ever had!!! I contracted with the Company on September 2022 and our contract started after a month so they make sure that no preexisted conditions were there before the contract. My dishwasher broke almost a month after the contract started so they sent us a company to check it. This company ordered some pieces and installed them but the dishwasher didn't work so they mentioned that the touchpad has to be replaced too. They ordered the piece and on their way to install it I received a phone call from the warranty saying that they don't approve the fix and they need a second opinion!!! They sent the second company (which seems to be coming for one reason which is to write a diagnosis that the dishwasher was broke along time ago) So American Home Shield denied the fix saying that this is a preexisting condition (although it is not).

My heater quit heating. The contractor texted me when they were coming and I had an excellent experience with them. The only problem was it took quite a while and it got cold here. The whole unit had to be replaced so they had to order that part and it took a week or so. But they let me know all along what was going on. Get AHS. It covers everything in your house.

My furnace had gone out. The techs had brought a new furnace in and replaced it. It worked for a week, and then it started having some issues. It wouldn't come on. I called them and they came out the same day. It was the overflow drain. They fixed it and straightened it out. Everything's been fine since then. Everything was wonderful. The only issue I had was when I called and tried to get them scheduled, it took them two weeks to get out to see me. But I like the service of AHS. They jump right on it and get everything taken care of really quickly.

We've been with American Home Shield for a while now. We used their service when something was wrong with the stove and the dishwasher. My wife took care of making a claim. Everything is good.

A contractor came out for my dishwasher, my washing machine, and my air conditioner. They were wonderful. They came out twice to try to fix the washing machine. I was disappointed at first that American Home Shield wouldn't give me a new one. Why fix it twice when it's old? After the contractor came out and fixed it the third time, American Home Shield finally gave me a new one, and I love it. We got what we wanted and it’s a better one than I expected. The only thing is my husband complains about it. There's no light in the dryer. But I don't care. I love the color. It’s black. Inside, it’s stainless steel. It won't rust inside of it. It’s so modernized compared to the other one that didn't have these different techniques. Also, the washer’s bigger inside.

For my heater claim with AHS, the techs never told me what was going on, they just fixed it. They didn't say, "We're replacing this or replacing that." But they were very courteous. They were right on it and they switched whatever it was they had to. We tried it out, it worked, and that was the end of that.

The door of my washer wouldn't stay closed while I was washing. It would always pop open. I did a claim on the American Home Shield and that was self-explanatory. They sent out a repair company and let me know who was coming. They could never get the parts and they ended up doing a replacement. The contractor was very good to explain what was going on and told me the process of how long it was probably going to take to get things. I've been using American Home Shield for maybe 15 years and they've been pretty good with honoring their word on the contract. It's very affordable too.

I usually call American Home Shield if I have an issue and they set it up with the company they do business with. The motherboard on the garage door had gone out and Monty from Diamond Garage Door was great.

My garbage disposal stopped working. A tech came out and found that there was a toy stuck in the blades. The blades had gotten off. He tightened it up and reset it. He worked very well and solved the problem. American Home Shield is a good program and I like it.

I submitted a claim online and I just got emails or texts. I thought I had a leak. So, another company came out, cut a hole in the ceiling, realized it wasn't a leak. It was just my AC unit sweating. The drywall company took over a month. The tech never reached out. Because it was a small job, he didn't want to do it. I called him, he never called me back. He finally called me back on a Friday day and said, “Can you come out?” But I was at work. So, we made an appointment for 8:00 to 11:00 on Monday. I stayed home from work, he never showed up. He called me at 12:30 and said, “I'm here. I'm on the way.” I said, “I'm at work now.” Then he said, “Oh. Well, is anybody home? Can they go home?” I said no.

We have received two furnaces, one air conditioner, a couple of water heaters, a new oven and dishwasher. We have thought about canceling American Home Shield but we still need one more air conditioner that is on its last leg, so we don't want to cancel it until that goes. We had had our annual inspection, and the people that came out said that there was a crack in the intake manifold. And when Piedmont Maintenance came out, they said that everything was fine. So hopefully, everything was fine. The gentleman was not friendly. He just came in and said, “Up! I don't see anything. Everything is good,” and walked out. But I have found AHS to be satisfactory.

For my recent claim with AHS, Mckinney Appliance is by far, heads and above. They were so efficient. They got the job done. The washer is working well now. The issue with Draingo Plumbing still has not been resolved. They didn't even know that my heater vents were staying on in my air conditioner. I had to call the 24-hour contractor.

I like the way AHS does it. If I have a need, I can just get in touch. The upfront money, I can pay it online, and then the people get in touch with me and let me know when they can come out. I had a tune-up for my furnace recently. The techs were professional. They did what they had to do and left. I was very satisfied.

We just bought the house not too long ago and we're not familiar with the furnace and it had stopped working. We tried to fix it ourselves but we couldn't find out what was wrong with it. The man came over and was able to fix it for us. There was a gas switch that that had been inadvertently turned off. It was an issue with us not knowing how to fix it ourselves but he showed us how to do it. American Home Shield’s website was super easy to navigate and the service from the contractor was good. The guy was nice and courteous. He came over when he said he was going to.

They replaced the whole furnace but a few days later, we noticed that the furnace wasn’t coming up the heat. We called them back out and they had to come out three or four times before they got it fixed. But they stuck with us until they got it done. Every time we called them, they came right back out.

My air conditioner on the first floor was leaking. It was Friday after thanksgiving when I submitted the claim and the tech was her Monday morning. He was very helpful. He told me what to do and how to do maintenance on it. He was wonderful. I love having American Home Shield. Anytime I've had somebody out, they've always tried to help and teach me what I can do for maintenance on my own so I don't have to make any more calls.

A tech responded quickly for the microwave that wouldn't heat. He had to get a part but got it done. However, I just switched to Choice because they have better rates than American Home Shield.