American Home Shield Reviews

Having a warranty is convenient. They're on time to get somebody out to fix whatever problem you're having. Recently, the tech replaced some sensor in my gas dryer. It was probably a $25 part and a $100 deductible. But the warranty is worth it. AHS is a good company to work with and they're easy to get along with.

The ceiling fan didn't work, and the contractor replaced it. She did a good job. I've paid more to American Home Shield than the cost of the repairs. But I'm counting on them to be there when I need them, and it's a big serious thing. So, it's a trust and loyalty thing.

A gentleman came, looked at the fridge and said he could not find a problem. I said, "The only other thing I could think of is that maybe it's the dishwasher. I looked over on the side of it, and it's dry, but there was water." He asked, "Did you pull this part off underneath?" I told him I didn't know how to do that. He pulled that off and told me that was exactly where the water was coming from.

American Home Shield took standard insulation costs, about $1500 and called them modifications to avoid paying installation. AHS only is paying $255 towards a finance installation. Avoid them unless you enjoy a corrupt company that won’t pay per the contract

AHS sent a contractor out the same day for my refrigerator. The tech found what the problem was and had a quick solution to it. He couldn't resolve it that day because they had to replace it. He sent the paperwork and AHS signed off on it. In 30 minutes, they had sent me an email telling me to pick out a refrigerator or that I could go buy my own and use a cash out card. I have received a new refrigerator since then and AHS paid for it. The warranty saves me money. If something goes down in my house, I don't have to come out of pocket. The only thing I have to pay was the deductible.

American Home Shield is good with their customer service and being friendly. But there are certain things that are not covered under the contract so that was a drawdown. It didn't matter which contractor you were with, it still didn't cover it. So, we weren't able to resolve the issue through them. I had to go through a second party, on my own dime, to get the issue fixed.

I call American Home Shield every now and then when I have a claim. I go online too but I usually call. Their reps are good. The only thing is that techs don't come out on the same day. I did a claim when the oven part of our stove did not come on. The tech said something blew out. He had to wait on a part and once he got that, he just did a switch. I recommend getting a home warranty.

Having a warranty through AHS gives me peace of mind. During the build of the house, there were pipes that were installed wrong where two pipes were connecting down to one. One of the pipes slipped and it caused a flood from upstairs all the way downstairs. My whole flooring and the stucco all the way from upstairs to my garage were replaced and didn't have to come up with thousands of dollars out of pocket having the insurance.

The service of AHS has been good. They took care of the problem. They got a company to come and take care of our air conditioning problem that we were having. It's all been resolved. When I asked the tech what I thought the cost would be without the insurance, he said it could be up to $2,000. So it was very beneficial to have AHS. I was very happy with AHS.

The contractor checked out my system because I was smelling burning in my furnace. They told me what the issue was and addressed it on the same day. I like that with American Home Shield, if something breaks, I can call a company and it can come out. I might have to pay a fee but I don't have to look around too much and try to find people and different prices. I can just go through the insurance.

The machine on the spin cycle started making a loud clunking noise. I looked at the machine, made sure there were no articles, like money getting stuck up in there. I unplugged it, looked online and thought about resetting it. That didn't work. So, I called AHS. I spoke to the representative, and they called me back and told me who the agent was.

So far, having a home warranty with American Home Shield has been a really good experience. Anytime I had any issues, I called and they did come out and provided good service. Charlie Redd’s came out for an oven repair. They did very well. They were prompt, courteous and professional. The only thing with American Home Shield is sometimes, I have a hard time understanding the person I'm talking to. I'm hard of hearing, so that makes it kind of even a little more difficult. Right now, I'm having a little bit of an issue with my heating system being repaired. As I understand and I found out this morning through one of the representatives that it was the way the issue had been submitted by the contractor to American Home Shield. Apparently, they went to a different format that's not probably used by American Home Shield, but it seems like that's been resolved.

The chain of our garage door stopped working. This was a wear and tear problem. It was the same issue with the garbage disposal. It's good to have someone that you can call and they can come quickly. Sam's Garage came on Monday and I love them. They're really good. They had to order a different chain and they're coming again today to change the part. I like American Home Shield. The only thing is they sent an email the other day saying they'll be raising the prices.

I got American Home Shield when I first purchased my home. I keep it active because I've had a good outcome with them. Every time I've submitted a claim, the problem has been fixed within a very short amount of time. It’s a great company and I don't plan on getting rid of them. Recently, we would set our heater at a certain temperature, but it wasn't getting up to that temperature. That would happen off and on. I put in a claim with American Home Shield and had a contractor come and check it out. They called me within 20 minutes of submitting the claim and told me what time the next morning they would have somebody out there. The technician ended up having to do some maintenance. There were a couple of valves that he ended up having to clean out that I had no idea existed.

I had an electrical issue and submitting the claim was a lot faster than what I did before because American Home Shield automated the system. The only thing is that when you do the automatic system, it only lets you do one problem.

American Home Shield has been amazing to me. I love having it. It's a peace of mind. If something goes out, then you ain't gotta worry about having the cash right then. You pay the service call and you know it's gonna get fixed. Gilmore's Home Solutions came out for the refrigerator, the microwave, and the stove. It would show an error. We didn't think it was that big a deal because all we had to do was unplug it and plug it back up. The technician looked at it. It was the circuit board. He took it apart and it was about fried. I called back because I didn't get an email back. They sent me to this one, then to that one, into this one. But when the technician from Gilmore came out, he was amazing. He did what he needed to do.

I noticed that there was water at the base of the toilet. I had somebody come out thru AHS to see what was going on. I prefer to have a human contact, but I used the website because when I called in the past, it took forever to get somebody on the phone to tell them what my issue was. Online, I was able to go on and say that it was a toilet in my bathroom and describe the problem when they designated it to whoever the service person was. They called me very promptly, and I was able to talk to a real person and communicate to them what my issue was. This contractor was great. They let me know when they were coming and came on time. They gave me an education and fixed the entire problem. They were very conscientious. I've had a couple of claims that I had taken up to management with what they did and I wasn't happy with. But I still decided to, instead of canceling them and go with someone else, go ahead and stay with AHS.

I like the fact that American Home Shield will just keep throwing parts at my old dilapidated AC and heating unit, and I don't have to worry about spending $18,000 on a new system for a house that I'm going to sell in the next three years, unless I die first. Recently, I had an HVAC company come out and do something on my furnace. They turned on the gas. It was one of those "duh" moments. I turned off the gas this summer when my wife thought it was leaking, which was why we got it in the first place. We had a leak up there, and the first company wanted to replace the whole system 'cause it's old. The second company said, "Oh, yeah. You got a leaking gas line. Here." It was a $50 part plus the service call versus $18,000. The techs have been fine and they don't embarrass me when it's something dumb that I've self-inflicted like this.

American Home Shield was cheaper. My recent claim was to fix a garbage disposal in the unit I'm renting in California. My tenant was there and everything seems to have worked out fine. They were pretty prompt and responsive, and they fixed the problem. The one thing that is a problem is that I have to call. My tenant’s phone number is not listed, so when she calls directly to AHS for any problems, they say she doesn't have a policy, and I have to do the calling. So, I don't know how to make it so that she is listed on the policy and she could just make the call herself. The most efficient way I found to get through is online. The last time I did everything online, and it was fine.

I had stoppage in the flushing. American Home Shield set me up in two days. I like the good conversation between me and the people doing the service, as far as the cause of the issue, what was resolved, and future taken of so it doesn't happen again. Everything was perfect.

I had a gas leak in my oven. AHS offered for me to purchase a new one on my own. The warranty is worth it and we renewed it.

My most recent claim with AHS was for my plumbing. The first people that were sent out tore my ceiling up and put a hole in my ceiling. He didn't do anything. He said something was wrong, like a crack in the tub. I said, “That doesn't sound right.” When he came, he was rushing out. He just didn't sound knowledgeable of anything. When I called and complained about the fact that the filling was messed up, AHS contacted the first company. The first company said they weren't gonna do anything about it. The latest thing that occurred was a contractor coming to fix my ceiling. He said my ceiling was fixed so he had to pack the mud on top of it. But it's not really completely done because we still have to do something to it.

I filed a claim for the freezer part of my refrigerator that was not freezing. I got a call from the home office letting me know that they would be contacting me soon to set up an appointment. The service was great. A repairman came out, diagnosed the problem, and ordered the part. When the part was available, he came and installed it. It was a great experience. I got ready to cancel the policy before the refrigerator went out because I thought it was a waste of money. But I needed it.

I called American Home Shield when my garbage disposal stopped working. They sent someone who was very professional and knowledgeable, and my garbage was replaced.

AHS is a reassuring company because you know that they're not ripping you off and things are gonna get fixed. If I call the regular plumber, he might say it's something major. Whereas AHS is not going to do that because they wanna save as much money as they possibly can. When you put in a claim, you usually get a response almost immediately from the company that's been assigned your job. I've been really happy with AHS. As a matter of fact, we decided to sign a contract with the heating company that they sent out one time for yearly inspections. They were so good.

I had a leaky pipe under my kitchen sink and the plumber came out and replaced the washer. He was excellent. He also gave me tips and tricks regarding breaking down food that might get into the garbage disposal.

I like American Home Shield because the service is good. It's the best deal I ever got and I've been talking to a lot of people about it. The technicians are experienced, fast and straight to the point. Recently, my microwave stopped working. Also, in one of my refrigerators, the icemaker wasn't working at all. A contractor came in and tried to fix it. They couldn't get the parts, so at that point, American Home Shield made the decision to replace it. I have it with me right now.

My shower was leaking and the tech from Pronto Plumbing fixed it within two days. He just had to get the part. AHS sent out a great company, Pronto which as their name states, did what they needed to do.

We looked into others and it seemed like American Home Shield handles a good amount of stuff. We had an issue with our garbage disposal since we bought the house. We never put anything down there that we weren't supposed to. We took good care of our stuff. But it kept getting stuck. It took a lot of muscle. It would get stuck again a few days later, had to get it unstuck. Finally, I couldn't get it unstuck anymore. So, the plumber came out and replaced it. Everything was good.

I had a pipe break in my garage. The tech was there the next day. He was really good. He was very clear about what happened. The other thing he did immediately since there was gonna be water damage, he called in the water mediation people, and they got there the same day as well. When there was some question about my insurance company, he asked me, "Why did the pipe break?" I said, "I don't know." They talked to the technician, he explained the situation and it all got squared up. So they didn't deny the claim. I'm really happy with AHS.

A pipe was leaking and it has to be repaired. The techs have to come back. Also, my problem is that I don't know where to call anybody. If a contractor doesn't show up or they don't answer their phone, how do I get in touch with somebody?

The primary purpose for retaining American Home Shield is if we have some large item go out. By the time I pay the initial expense for the warranty, the reduced service bill, and those two in conjunction for basic service experience, it all levels out. However, I had trouble trying to get a contractor out to do some service before. So, I had to hire a local and pay a full service fee. But recently, I had a dryer that wasn't heating and the technician showed up, fixed the problem.

The benefit has been very good, because American Home Shield normally gets the person to do the work. If there is a problem, they work to try to fix it. So, I appreciate that. Plus, all I have to do is pay the copay of what have you. The only problem I have is I also have a pool, and AHS never found a technician to come the last time I called. But AHS refunded my service charge. Other than that, the service has been pretty good for me. They get back to me through e-mails or whatever.

I've been a customer for a few years, and I only had one issue with a tech a couple years ago. Other than that, I’m happy with American Home Shield. They cover a lot of things, and it's convenient. It's easy to submit a claim as well.

On the first of the year when I had to use my AHS warranty, it took about four months to get my air conditioner fixed. My friend's daughter worked for American Home Shield and I had to contact her to get something done because they didn't seem to want to get me a contractor that would actually come to my area and service me. So, she found me a contractor, and by this point, summer was almost over. But now, my heating system is freezing up and they're just telling me now that it's an old system when it's never froze up before. The last contractor they had come out was very nice and they did everything. The tech suggested that I replace it and that he could give me a quote of about $7,000. But why do I need a home warranty then?

I've had one really good experience with them but for the most part, it's really difficult. You can get things done but there are hoops and delays. It almost feels like the delays are so that you will give up and pay out of pocket. Also, AHS always has high additional out-of-pocket expenses and they come up with ways to say that something isn't covered even though I have the supreme service. It can be frustrating, but it's better than having nothing most of the time.

American Home Shield's lack of communication and transparency is definitely misleading as far as when you sign up for the service compared to what items can be approved based on the contract. There's a lot of miscommunications and confusion on the contract because there are certain parts that they'll say, "We cover things," but then when you look under certain things, it's kind of hidden in a way.

AHS is pretty quick as far as trying to get someone in there. The communication with them has been good. They send me the contact info and it doesn't take long before the vendor starts contacting me. They're also good at giving me a heads-up when they're coming to whichever house. My AC and my furnace weren't running recently. I got a really good and knowledgeable tech over there. He got it up and running in no time. It's working perfectly now.

AHS seems like a smart thing to have. I like not having to pay for big repairs. Recently, our water pressure was really high. Whatever regulates that nonsense was broken. Pronto Plumbing came out a couple of days after I submitted a claim with AHS. They were very easy to work with.

If you've got a house, you should have a home warranty for the things that go wrong with every house. I've been with American Home Shield several years, and we've had occasion to file several different claims. They've always sent out good people who perform the repair in a timely and good manner. The last person we had out was from Don's HVAC. The guy came out the next day that I filed the claim, and he was really quick, very professional, and got it done.

The drain pump motor burned out. It was so bad that it needed to be replaced. AHS replaced it. The tech was very professional, knowledgeable, and friendly. He's the owner of the contracting company. You couldn't ask for a better situation.

It's beneficial to have AHS. The only thing is that I wait so long for a repairman to come. Also, the contractor has to talk to AHS first. But other than that, AHS has replaced my pool and they recently replaced my washer. The contractor had come out four times and it just wasn't worth fixing. They were professional.

Everything I've done through American Home Shield has all been online. Their systems work really well. But there are times when it's been very delayed to get a tech out. When I had water pouring from my ceiling into my basement, it ended up kind of half-resolving itself. When the plumbers came out, there was still some remediation that needed to happen, but the clog that was causing the problem had pushed through. So, if it had remained an emergency situation, it would have been problematic. Sometimes, the delay in service can really be a problem if it's something that's more urgent.

In our most recent claim with AHS, they repaired the icemaker in our fridge. That was a great experience. They also addressed an electrical issue with one of our lights and replaced our smoke detectors. The techs were all great and friendly. Everyone that AHS has sent over has been professional and quick and has good communication. W have had nothing but great experiences with AHS and have not experienced them being stingy or denying claims for work or for materials to repair what they say that they're going to repair.

They ordered a part for the ice maker. It was a no-brainer and they fixed it pretty fast. The tech was really nice and he planned it around my schedule. I appreciated that.

The air conditioning coil failed. The tech came out. He inspected it, reviewed my policy, and at the time, said everything would be covered and that he would file the claim. After going back and filing the claim, American Home Shield wrote back and said that none of the parts would be covered in the expense of approximately $2,000. They've been frustrating.

My oven had an error message. I did a claim to American Home Shield and it went really well. The technician was respectful. He was here for maybe 20 minutes. He had the equipment that he needed to get the job done.

Divine Appliance came out and installed my dishwasher. The tech was amazing and very helpful. He installed our stove as well. I liked that Divine Appliances took the old stove, in addition to the dishwasher. They took care of it for me, so I really appreciate it.

I've had things happen and when I called AHS, the techs would come out and check it out. And they either fix it or replace it. Recently, my hot water heater went out and I made a claim on the website. It was very easy to navigate. You just put your stuff in, then they shoot you an email, and call you and set up an appointment. Within a few days, the tech was out here and he was freaking awesome. When he came in, we chatted it up for a little while. I told him what was going on then he jumped down there, did something, and fixed it. That was cool. He said there's a backorder on hot water heaters and he didn't want me to go a week without a hot water heater. So he got it done and fixed it up for me.

It was not a pleasant experience with American Home Shield. My refrigerator broke. A guy came out and put in a report. That was in the beginning of August. He said, “We can't fix it, you need it replaced.” I must have spent easily seven hours, an hour plus each time I called before I was able to rectify it. I would put in another complaint with ConsumerAffairs and they would kick it back. It took 4 months for me to get my money from American Home Shield. There were no refrigerators ‘cause of the backstock. I had a refrigerator that I had to throw everything away that was in the freezer ‘cause it went from 25 degrees to -6 because it was broken. The door wouldn't close ‘cause a piece was broken on the refrigerator door. It was horrible. I would just get the runaround.

There was a leak from the toilet and American Home Shield sent somebody out in a day or two after I submitted the claim. There weren't any issues with the contractor and the customer service provided was good.

I have two houses and American Home Shield sent out the first contractor to my first house on a refrigerator claim, who was a heating and air conditioning guy. This was back in August and the guy never responded to me nor to AHS. I had to wait 48 hours and then I had to keep submitting to get AHS to get a new guy on. It was the first issue I had with this complaint on my refrigerator in Anderson. As soon as I saw that they put this guy on, I immediately called them and said this guy doesn't exist. If they look at my records, it shows that this guy did not respond to my messages nor to theirs. So, I was shocked that I had to wait when both they and I knew this guy doesn't exist. It was a nightmare.

The technician that came out for the stove was awesome. He had a magnet, tested it, and it worked. When I called in the claim, it was really easy to do. Everybody was nice and the reminders were fantastic.

American Home Shield is so reliable. I had no clue what was going on with my furnace. I'm new to homeownership, and this was the first time that I tried to turn on my furnace, since it's now cold and a couple of weeks ago, it was still 70 degrees. So, it was nice to not have to panic about how I would have someone come out do an estimate, and how long it would take for them to repair it and what parts I would need. It was a one call thing, I scheduled an appointment, and he all took care of it. So, I was very grateful. It was a large window of time that I had to wait. But the technician called me and let me know how far out he was and his estimated arrival time, and he got there at that time. First, he had to figure out what the issue was. My furnace had a short in one of the wires and he figured that out, took care of it, and was gone within an hour.

Sometimes American Home Shield can be delayed and sometimes they're vague about what's being covered until you pay the fee for someone to come out then they deny it. It happened on the refrigerator and on a hot water heater. Overall though, it's been a good experience.

Our furnace went out a year ago and even though it was a covered appliance, we ended up having to pay for it ourselves because American Home Shield couldn't get somebody out for three weeks. So, that was something that we weren't happy about. I just had surgery and there was no way I could be in a cold house for that long. So, it was an out-of-pocket expense after having paid for insurance for all these years, which was frustrating. I pay 600 and something dollars a year, which is a lot of money. Everything else has gone okay although I had some plumbing problems and I ended up paying the plumber. AHS said they wouldn't touch it because I already had my contractor look at the plumbing. So I wasn't able to use it for the plumbing either. But when it’s the refrigerator or the oven, AHS seems to work fine. Now that I'm on my own, to be able to call them and pay $75 to have them come out, I'll probably keep it.

I do the claims on the phone because I don't have a computer but the phone prompt system can be frustrating because if there's background noise, it picks up on it. So I have to make sure that I have the TV turned off and the house is quiet. Otherwise, it doesn't understand what I'm saying. Last year, during winter, I had carbon monoxide detectors put in because my heating system was old. I have a security system and they recommended it. That thing went off in the middle of the night and American Home Shield replaced my heater. I had to pay a little bit with it because part of it wasn't covered. It had to be upgraded to code. But without AHS, I'd have been without heat last winter because I'm currently on workers’ comp for an injury at work. I'm a nurse and I wouldn't have been able to afford to replace that heater. So I’d have been using plug-in heaters, which is totally unsafe. AHS got the parts ordered and the techs got everything taken care of.

Our garbage disposal was not working. The sink was clogged up on that same side, too. The young man that came out was very good. He wasn't in here long at all. He unclogged it and showed me a tool that he uses, and gave me a little tip. To sharpen the blades, put ice down there periodically. He was very helpful. He was nice, took his shoes off right away, and was very polite. This was the first claim I used with AHS. I was very impressed.

My furnace wasn't working. A technician came out and had to clean out the tubes. He said there was shaving from when the furnace was first built. American Home Shield is convenient. I don't have to worry about how am I gonna pay for these types of services upfront. I definitely would recommend it to someone.

We had a leaky garbage disposal. It caused some yucky stuff to happen underneath the sink. I put in the information in American Home Shield's automated system. And they sent me an email telling me who would call me. That was A.G. Plumbing. They called me within 24 hours. Made the appointment for within a week. It was fairly quick.

American Home Shield sent Amazing Comfort to fix my AC because my air conditioning unit wasn't fully engaging. It wasn't blowing cold air. He got here in a timely manner. As far as calling me before he arrived, 30 minutes prior, he did that as requested. He gave me an update when he was through the tunnel 10 minutes out. He came in, he got right to work, went outside to my AC unit, looked at that, and came inside. He used foot covers. I appreciated that because I didn't know where his feet were. He followed safety guidelines as well. He used the proper equipment he should use. He was very fluid in his movements.

I recently had American Home Shield fix the bottom of my sink, and it's great. The only thing I am critical about is the time the technicians get here, but that's not American Home Shield's control. That’s more of the technicians. It usually takes them two or three days, then sometimes, they don't have the part and they have to wait a week or two before they get it.

They tried to repair the range but it couldn't be repaired. So they replaced it, which was good. They took care of me.

The whole process with AHS is not very transparent. Sometimes the contractor will come and do something, but they won't completely fix the issue. Then they will close out the claim. This happened to me three times already and then I had to call back. There's no follow-up from American Home Shield to make sure that the customer is getting the service. They need to check with the customer before they close the claim. But recently, I had a drain blockage that they fixed. It's all fine now.

I recently used AHS for changing the keys to the room and everything was good. I'm very satisfied with the tech's job.

I’m very satisfied with American Home Shield. For my recent claim, my power kept going out every time I plugged something up. The tech said that I needed more voltage. But he wasn't able to do anything. They wanted too much money for me to get more voltage. He said that it had to be rewired.

We had a very good experience with American Home Shield. Our most recent claim was for our heat that went out. The service tech was very good and nice. As far as the customer service representatives at AHS, they've been fine. Sometimes, it's just a little slow getting somebody out.

We had a new claim for my heating system. The process was easy but it took AHS a day to get back to me. Also, it got confusing with the contractor. I missed their call and they missed my call. Finally, we got ahold of each other and got things going. They were out within a day after we got everything situated. I also had problems with my well pump. They sent a tech and he wasn't the right guy to do it. I called another guy and he said, “No, we don't do that.” Then finally, somebody came out and they did it. If you are going to do a warranty, AHS wouldn't be a bad company to go with. But it's not worth the money overall. I've been thinking of canceling that type of insurance.

The air conditioner wasn't cooling upstairs. A guy came over and he looked at it. He said it was the motor and ordered a replacement for it. He then came back and put it in. That fixed the issue and everything works well. American Home Shield is excellent.

American Home Shield is a great company and we've been with them for a while. The only thing is some of their contractors are bad. My AC went out about five or six times in a month and I had to pay for Freon twice. After the second one, they gave me the Freon and I didn't have to pay for that. But it's just an inconvenience. This was during summer and we had to get a hotel.

We've been so happy with American Home Shield. We bought our house in July and we've had a bunch of issues. They've been incredible to work with. Recently, we had a plumber come out to look at a leak that we had in our crawlspace in the basement. He noticed that there was another pipe down there that was leaking a weird gooey substance. He said that we should get a roof person to come because he thought that the gooey substance was coming from insulation, and that there might be a leak in the roof that was grabbing insulation on its way down then bringing goop into the crawlspace.

I had a water heater issue. The techs fixed it and they did a great job. Our air conditioner messed up also and something happened with the defroster on our unit. They ordered the wrong part. But they came a couple of days later and put the right part in.

I have this continuing problem with my refrigerator and freezer. The last time American Home Shield sent someone out, I had to pay another $100 because it was 30 days since their contractor had come out. When the service company came out to do this last repair, the part they replaced was not the two previous parts they put in. I didn't think it was right that it wasn’t covered under the other service call. Other than that, they were great. They got the parts faster than I would’ve thought, the way things are nowadays. I am very happy with American Home Shield. I've saved a lot of money. I probably had over $600 worth of repairs done already.

American Home Shield sent McCarty for my hot water heater. I didn't have hot water. I was very satisfied submitting claims to AHS. The gentleman that came was nothing but polite and helpful. He tried to see if it was just something wrong with my hot water heater. Then he realized that it was bad and that it was leaking. He showed me where it was leaking. He replaced the hot water heater.

American Home Shield gets the job done. My lights were out in my kitchen and my dining room. A tech fixed that for me and put new wiring in. He was great and very understanding. The only thing about my home warranty is everything went up. Other than that, it's okay and I wouldn't change it.

Home Shield is cheaper and my experience with them has been good. I did a claim for my garbage disposal and within two hours, someone came and fixed it. I also did a claim for my dishwasher. Techs ordered a part and they came in. They were professional. Home Shield saved me a lot of money and it's better. It's better than those warranties that come with new builds because those have some restrictions on them saying that after two years or three years, it expires. If you buy something new, it doesn't break down within those two years. By the time something is wrong with it, the warranty is gone. But with Home Shield, you only have to wait for a month after a year then you register or sign up for it. It's an awesome deal.

The garage door wasn’t working and the claims process was easy and quick. I’ll continue to have AHS going forward.

The refrigerator was never set up right and I opened American Home Shield’s website and said there were door and ceiling issues with the refrigerator. They got the serial number and model number of the refrigerator because we were discussing potentially replacement of door gaskets. But it turned out all the doors were misaligned based on the floor level. The freezer basket was not bolted right and it was also not aligned right. So, the bolts on the basket were loose. The tech was very skillful and did everything right. He came and leveled everything.

Quick-Check Appliance Repair came out for the air conditioner. It was leaking through the house and they replaced the AC unit. The techs were very professional and courteous, and worked around us so it was an enjoyable time. It didn't take them very long and the unit is now working very well. We’re very impressed with it. The only issue I have is when I had a repair done on the old unit, one of the condensers was replaced. One company did the repair but I didn't get the same company to come out the second time for it. And it was starting from ground zero with the next people.

When I had my water heater replaced, the first plumbing company they sent out wanted to charge me another 350 bucks. What the tech said was pipe work but he wouldn't tell me what it was. So, I called American Home Shield and had them switch it to someone else. They took care of it. Recently, I had a shower that was leaking. The tech contacted me the next day. He was the one who replaced the water heater for me back in February and he was a professional guy. I've used AHS almost every year I've had it. They've covered everything I’ve ever had a claim on without question. My only complaint right now is the price and how much it went up this year. I understand it goes up a bit every year but this year was a significant jump.

My heater wasn't working, and then we had somebody come and check it out. The issue was a gas valve and he replaced it. Overall, it's worth it having American Home Shield, and it saved me a lot of money.

AHS is doing a great job. I appreciate it. I like that I don't have to pay the price of an electrician or a plumber to come out. I give them the base. If it's a little bit more, I have to pay a deductible. That helps me out a lot. I had a claim for my AC unit recently. I had a technician come out. He checked it out and replaced a couple of parts. It seems to be running fine now. I like that with AHS, I don't have to pay the price of an electrician or a plumber to come out. I give them the base. If it's a little bit more, I have to pay a deductible. That helps me out a lot.

I had two claims with AHS. One was for my water heater that burst. I called on a Friday but they were calling me back on Monday. So I had to get another tank on Saturday because we didn't have any water to shower. On Monday, the person was telling me that I have an appointment on that day. It was too late. I called AHS, I was so angry. I had even told them, "I'm gonna report this to Better Business Bureau because I have referred so many people to American Home Shield. I have been a customer for so long." These people told me, "Nobody told us it was an emergency." I was so disappointed.

I kept telling American Home Shield that the washer needed to be replaced. They had four techs out here. They send in the parts and by the time they get the part, American Home Shield is paying 400 and something dollars for the part when they could have just given me a new washer. Techs started coming out in September and they finally resolved the issue. I got a new washer yesterday.

The top part of the oven wasn't working. The tech came in and replaced the igniters to warm up the oven. He was good. He knew what he was doing. He solved the problem. He installed it in less than 30 minutes when he came back.

I just lost my husband to COVID this year so I praise God that I was able to have American Home Shield because just recently, the vacuum, the garbage disposal and the dryer broke. I was starting to get stressed and then I remembered that we were paying for a warranty. My husband was the one who handled all these and I had to see if we were still making payments or how the payments are being made. And we were, so I was able to call and request the claim. So far, AHS has been great. Sanchez Appliance came for the dryer but it was National Plumbing who came for my garbage disposal. The gentleman from Sanchez was fast and professional. But both gentlemen from both companies were amazing. I have a note in my front door asking everybody that comes in to please wear a mask. I was able to see through the cameras that they didn't have a mask. They went back to their car and grabbed a mask. They were very respectful.

The contractor was great. The guy came out, fixed the issue, and I was happy with everything that happened. I've been with American Home Shield for six years, and I have peace of mind. If something goes wrong, I make a phone call, and normally, they resolve it. If it’s not in the coverage, then it’s on me. I’d tell people to purchase the warranty.

When the AC unit is not working, the contractor said that it's either the circuit board or I had to get a new furnace. The claim has been open for about a month now. But I haven't heard from them. I wanted to get the circuit board, but the insurance doesn't cover it. But when I had a claim with the heater, American Home Shield covered it. I also had a problem with my dryer, and they fixed it.

I had a water heater claim to American Home Shield. There were about four different companies that came out here to do little pieces of each thing to replace the water heater. Every time, somebody would come out and it was like, “Well, who are you?” “Well, I'm so and so from this company.” I was like, “Well, why?” Then I ended up getting charged $694 to the company for the water heater. I asked them, “Well, so what did American Home Shield pay you?” They said, “Oh, we can't tell you that.” To me, it appeared that they were being paid twice. I called American Home Shield and they said, “Well, we paid for the water heater.” I said, “No, I paid for the water heater.” The company agreed that I paid for the water heater. I said, “But the receipt says ‘install.’” “Well, that's how we put it so that you can use it on your taxes.” It was a really confusing time for me. So, I'm gonna go with a different company for my home warranty.

American Home Shield is great and responsive, and I've had a great experience. When I've had a problem, it's been addressed quickly. The only thing is that instead of replacing an HVAC unit, they just patch it. They won't replace it when it should be replaced. But their contractors are very good and I’ve always been 100% satisfied.

I used them for the dishwasher, washer and dryer. The techs were great and the contractor was one of the best that AHS could use.

I've had a good experience with American Home Shield. When my water heater pipe burst, I called them one day, and the repair company came out the next day and fixed the issue in a timely manner. My sink was also damaged, and I couldn't use it, but it wasn't covered under the warranty. However, the repair company could replace it for me, which I said, “Okay.” I'll call them back when I have the money to pay for full price. ‘Cause it would have been a different price if it was covered.

My dishwasher wasn't drying. I made my payment on a Friday and the tech came right after the weekend. The tech was very informative. He explained why it wasn't working and how he can fix it. He also shared different ways to save energy on my dryer.

The guy who came for the plumbing issue did a great job. Overall, my experiences with American Home Shield has been good.

The repairman who came for the heating unit that stopped working did a fantastic job. In a single visit, that person resolved the issue. I was satisfied. It was a very pleasant experience. After Select Home Warranty where I had a terrible experience, American Home Shield is a breath of fresh air.

I had issues with old faucets. The techs came within the next few days. Their work ethic was very good. They were very professional and efficient. AHS is a very good service to have.

American Home Shield's service is a little expensive, but I've been happy. My heater wasn't working. And I've had a few different things. The lock on my washing machine broke. It's nice that I can have that stuff covered for them to come out and fix, but it's a multi-step process. And to actually get it fixed, it takes a while. They have to come out, diagnose it, and from there, they have to go through the warranty to order a part, wait for that part to come in, and they can come out and fix it. So, the timing is a little annoying. But I'm happy with the coverage and how prompt they are to get people out. So far, so good.

The coil on the old dryer would separate so there's no connection and there's no heat. You can reconnect the coil but it's just gonna burn up in that same spot again because it's a weak area. So, we had to order a brand new one. The tech from Beacon Appliance made it work temporarily. When the part came in, he completely replaced the coil. He’s a wonderful guy and it was excellent dealing with him. But it is the second time that same coil went out in my dryer in a year's time. They have had to do it twice now.

There was an issue with my AC. An HVAC company comes out there and for whatever reason, Home Shield always chooses that company and I don't like them because they try to upsell stuff. They tried to tell me I needed a drain pan. But my AC has been working for about seven years without that drain pan that they kepte offering. The other pieces were actually the issue. They go through this thing. They say where they tell me I need this and XYZ. I did not want to buy all these other extra services they are trying to sell me. Because when they go through Home Shield, they limit what they can get to charge you, which is what I appreciate. But this is how sometimes these vendors try to go around that.

My oven stopped working. The service provided by the contractor was very efficient. They diagnosed the issue and ordered the part. They came back and installed it. AHS is really expensive but when you need it, it works.

My experience with American Home Shield was fine. Customer service gets what I need. But I was concerned about the guy that came and fixed my garage door. American Home Shield is going to charge me and the guy also charged me $250 out of pocket. I thought that was wrong because American Home Shield is supposed to pay him. He ripped me off and that needs to be checked.

American Home Shield’s prices are a lot higher than the company that I had before and it seems like I don't get the servicemen as quickly. About four weeks ago, my dishwasher went out and the fellow called me about a week and a half ago and said that the replacement came in damaged so he sent it back. But I haven’t heard from him since. In trying to call the appliance place that I have to call for the dishwasher, I find it hard to understand the operators. I also get put on hold. But today, I finally gave up because I had to go to the doctors. I have a hose on my faucet for the sink and last night, when we were washing dishes, the nozzle fell off. So I'm calling them again today to get that serviced on and I haven't heard back from them either. It's a little frustrating because now I don't have a dishwasher and a kitchen sink faucet. Nobody has called me back and a courtesy call would be nice. Otherwise, the stuff that has been done has been good.

Our refrigerator suddenly started freezing everything. There was something going on where too cold of air was coming in. All of a sudden, all our groceries and water bottles were frozen, and we couldn't get it to a normal temperature. The technician came out and was super professional, but then after they left, the problem persisted. I called American Home Shield. They responded right away and got the technician back out again quickly. The claim is still open. He just left Friday. We're trying to see if things are working again. But so far, it's been good. Despite the issue with our refrigerator’s happening, American Home Shield has been on top of it and making sure that things have been good. The only thing that I haven't heard yet is what other options we have available.

My refrigerator was still under manufacturer's warranty and Sears was willing to pay for the part, but they weren't going to pay for the labor. And American Home Shield didn't want to pay for the labor. So I went back and forth with them for three months and in the end, American Home Shield paid for the labor. Recently, my washer and dryer messed up. I called AHS and asked them to look at my account because I was calling them every two months and they've been sending different companies out here. The washer & dryer would work for a little bit, then it would break again.

I like the convenience of the warranty. It gives peace of mind that if something were to break that's common that I only have $100 deductible. Recently, our outside plugs weren't working. The techs put new GFCI plugs in and new caps. They made sure it was all working and it was easy-breezy. I also had a sewer claim ‘cause things were overflowing from our toilet and stuff. The plumbers fixed the toilet seals and made sure that the sewer was cleaned out. Most of the time, interacting with AHS's contractors has been pretty good though I had one recently where I tried to get my heat serviced, and they would never schedule me. So, I had to contact AHS and get a refund. Also, if your problem is an emergency, it's hard to get ahold of anybody at AHS if it's on the weekends or after business hours.

My most recent claim to American Home Shield was about my air conditioner. Eric came and he was very polite and very efficient, and he did a great job. After the repair, the unit is working. He told me, "Any problems, call me back." I have called AHS several times because I have a problem that's been going on for about one year. I requested service for my ceiling fan. They charged me and paid the contractor, but the contractor never showed up. They didn't have insurance to get into my condo building. I have requested that either they put the money back in my account or send me a new contractor to repair the ceiling fan. I've been fighting this for almost a year.

We had a claim for our pool pump and Mike's Pool Service was out there the next day. The tech saw what was wrong and I had him put down the estimate and send it to Home Shield to get approved to get the parts to replace the pump. That was done within two weeks. They were great.

Customer service has been great so far, and the speed of service has been good. American Home Shield sends very good, professional guys as well. We have two properties, and the pool guy that they sent out was really good. Recently, I had a claim for a refrigerator and I've still got it open, but the delay is my fault. We're at the point where American Home Shield has sent the link for us to choose the replacement fridge. I just haven't gotten around to choosing.

The service with American Home Shield has been really good. One of the big benefits is we get somebody who has been vetted to go out there and take a look at the problem. The repair costs are subsidized, and that's good as well. We have an ongoing furnace issue now. The service has not yet been completed, but I've had previous repairs and I have not had issues with them.

I like the convenience of just being able to make a service call, and the contractor would be there within a few days. I like to do it on the online version of the mobile phone. It's simple and convenient. All I gotta do is click, type in stuff, and I'm good to go. There was a plumbing issue I had. I had a couple of stoppages. And my garbage disposal wasn't working. The tech were excellent. Very professional, informative, quick and did what they needed to do. Also, very informative and helped me with everything I needed. It all works perfectly. And the issues that are not fixed are not fixable by them. American Home Shield is a great company to work with, and I've had great experiences all around.

The problem with the dishwasher started probably about 30 days before I contacted American Home Shield to have a service guy come out. It had a slow leak that developed into a bigger leak. I was told that a repairman would come out. And once he got back with them, then we’d all get together and they’d decide what to do, whether it was to repair or to replace. AHS is great. People should use them.

We had issues for the plumbing claim. The guy that came outside to fix the sink made a worse leak resulting to puddles of water under the sink. I told the lady from American Home Shield I needed them to come out. The lady spoke to them and he told her that the car broke down. But if your car broke down, you should still give the customer a call. Because I waited that whole day. I wasted my time. She told them they gotta fix the kitchen sink and something in the bathroom. They were supposed to come Friday, and they never called me back. But it was resolved today. I like the way the customer service lady spoke to me and took care of it. That's what made me change my mind about the whole thing. She was good.

Our heating unit wasn't working properly. It would cut on for a second and then cut right back off. I contacted AHS and they had Amazing Comfort call me. They were able to find out the problem and get it corrected.

AHS doubled the monthly bill by increasing it twice each year without even notifying me. I could not resolve this issue over the phone. When I got fed up and finally told them I am canceling my contract, they started offering some minimal discounts to keep me. When I rejected their offer, several representatives simply disconnected their phones. The last representative whom I talked became aggressive after hearing I am still canceling my contract and charged me for the whole month in advance which I did not use/need and on top of that, he charged a Cancellation Admin Fee amounting to a one-month payment. Avoid this company at all costs - don't trust their rosy offers, which are valid until you take their bait!

When I called in a couple of claims, it went through easily. The icemaker broke. The techs were good and friendly. And they told me what they were doing and what could have happened. They explained everything. American Home Shield said the part would take 24 weeks. And they gave me the choice between just the price of a new refrigerator, or wait on the part. They just gave me the price of the refrigerator. I was very satisfied.

The faucets in the master bath were leaking and going down underneath the sink into the cabinets below. Cascade Plumbing, the contractor, fixed whatever needed so that they stopped leaking. They said I did it at the right time because it can cause rusting in the inner workings if I haven't gotten it fixed. I like that with American Home Shield, you're not going to have a big bill if something breaks.

I had them do a rekey and the claim submission process was super easy. I did the claim on the day we closed and the contractor was here the next day rekeying. It was a super fast response, which is appreciated. Also, the tech was super professional and he was in and out, which is nice. I also had another claim where the inspector thought that there was something wrong with the heater. I had someone come out and take a look at the furnace and it turns out everything's fine with it. I feel comfortable now that I get his word that it's in working order.

People should give American Home Shield a try. They've helped us out tremendously and it's great service every time. The contractors are usually good and knowledgeable, and I haven't had any issues with any of them.

The service of AHS has been great. Two of our burners were not working on the stove recently. I called AHS and it was easy to submit a claim. The claims rep was great. They emailed and sent me a text message with the contractor’s information. The tech that came out talked us through exactly what he was doing. He was very knowledgeable and his customer service was very good.

American Home Shield sent J.G. Services for our heater. There was an issue where it wasn't working, but it ended up not being a heater. The whole claim experience was great. We've had AHS for about six years, and we like it for anything that happens in the home. We've used it a few times for plumbing issues and it's always been great. We like them. I also like being able to request if I know I don't want someone.

My thermostat was gone. The techs replaced it the same day. They did a great job.

The American Home Shield policy that I had for our property in New Jersey was great. But using the policy out here in Nevada sucks. We had a claim for the hot water heater and the plumber that came didn't even look at it. He just opened up the door, took a picture, and said, “Okay,” and hit up his friend as soon as he hit the car. He told his friend that we had a flood and for him to give us a call. The plumber tried hooking his buddy up for business, which was very unprofessional. As soon as he walked away, the remittance guy was calling us. He said he works with American Home Shield.

American Home Shield has been great so far, and I would definitely recommend it for anyone. I've done three claims, and the website was easy to use. The repair people are professional too. They were really good at their job, and they did the job quickly. My toilet was leaking recently, but it wasn't an internal plumbing problem with the drainage of it. It was the tank. The plumber tightened a few things and it fixed it.

My wife was there when the tech came out for the AC, and she was very pleased with him. But before he came out, we had another contractor come out and they flat lied to me and my wife about needing a new unit. But the second guy was honest. He was real nice to my wife. He explained to my wife what was going on and what we really need to do to fix the problem, instead of making us purchase stuff that wasn’t wrong with the unit. Everything seemed to be working fine. American Home Shield saved me a lot of money. The tech's visit here would have had me out of my pocket about $14,000 just because the first guy misled my wife for something that wasn't the problem.

Everything moved pretty quickly when I submitted a claim for the heater. The techs came out in a day. They were also professional and knowledgeable.

My dishwasher went out. The tech who came knew exactly what he was doing. He was professional. He was really nice. The only thing I have a complaint about that bothers me is I'm having an issue now with my bathtub, but I can't call anybody. I can’t get ahold of anyone to do it any other way. I don't know who to talk to see if it's covered. I don't wanna pay the $100 and then have somebody come out and say it's not covered. It’s $100 I won't get back if it's not covered.

I like the service. The part that I don't like is they will fix something but if something breaks after their contractor fixes it, American Home Shield doesn't take the responsibility of it. I had three refrigerators that I needed fixed. They had four different companies that came to my house to fix it. None of them knew how to fix one of the refrigerators. I had to take it back, and American Home Shield gave me money for it. That was good. But the problem was, when they connected the water hose to my refrigerator, that thing leaked and it flooded my whole kitchen and living room.

I had a plumbing issue where water was barely trickling into the bowl. Between flushes, you would have to wait. I'm having my family of four coming for Christmas and they were going to be using that bathroom. It was totally unacceptable the way it was. I called American Home Shield and did a claim. Mario from American Plumbing came out a day earlier than we talked about and he was fantastic. He looked at the problem and went out to his van. He brought in a new part, installed it in just a few minutes, and we were done.

The element had gone out on one of the burners on the stove and the techs were out the next day or the day after. It was quick. But the longest thing was they had to order the part. The tech was saying it would be there on a Tuesday and he could come the next day. Because whenever it arrived, they could come the next day and put it in. But that was coming up to Thanksgiving and I couldn't do it at that particular time. So, I asked to just push it to the next week. So, it was more on me. The stove is working fabulous now and the tech was absolutely wonderful. American Home Shield is quick, efficient and very courteous. Even when I have to talk to someone about something, they were right on it. I have peace of mind and it's beneficial how easy it is to process the system. I prefer to submit claims online because I can do it at any time. I don't have to talk to a person and I can just go straight online and put in what I need and get immediate feedback.

The fan was not working in my living room area. Techs tried to fix the remote on the wall but could not fix the remote on the wall unit. They attempted to replace it but I was told that that model remote is no longer used. So they fixed it by putting it up and leaving me a remote control to the fan that I use to control the fan at night. Give American Home Shield some consideration. But be sure of what you looking for them to provide. There are certain limitations that'll come into play that you may not see when you first review the plan. But once you have a claim, they come up. For example, I didn't know that they only pay $10 towards Freon. Freon cost over $100. That is a very big disappointment.

I had no power in my garage, and I couldn't figure out what the issue was so I used AHS. The electrician who came gave me some preventative maintenance tips for my breaker box. He also did something extra and installed the outlet in the ceiling for me, which the guy that installed our garage door didn't do. It helped make it a little safer there in the garage. American Home Shield has saved me hundreds of dollars. I'm very satisfied with it and I would definitely recommend it.

We've been with AHS for a long time and we've never had a problem. They have been really good. Recently, the pipe underneath our kitchen sink broke. I called, reported, and within two days, the gentleman was here to fix it. I've had one bad service tech and that was all in all those years. The rest of them have been fabulous.

American Home Shield can improve on the people that do the repairs. They need to find good people and not just the cheapest people they could find because they're gonna be the ones that are working for us. This last claim was a plumbing issue. It took the repairman over two weeks to get back to me. American Home Shield did the same thing I did, left a message, shot them an email. Within a couple of days after that, we heard from them. But I'm still waiting on the same company to come back ‘cause I'm doing a recall on their work. It's been a week now and I haven't heard back. American Home Shield reached out to me on email about this service, and I told them they had a button to push and I pushed the button. I need help. They said they'd call me within 24 hours, and now it's been 48 for American Home Shield also.

The gentleman fixed the dryer. He did an excellent job. He was very friendly, respectful, and professional.

American Home Shield sent Whitney and I was telling them when they came to do the power how the light was flickering sometimes. The tech said he fixed the problem, but the problem has not been resolved because it still is jumping. So, there must be something that's not connected right. I showed them how we were doing upstairs. It was the same flickering, but he suggested that they needed the light thing to be changed because they're outdated. That still has nothing to do with the lights. They go from dark to bright. He said he went out and turned the power off on the side of the house, and then he came back inside and fixed one switch, and he said it was hooked up wrong inside the switch.

The microwave wasn’t working properly and American Home Shield had to replace it with a new one. And on the refrigerator, the water panel had some issues going on so the whole system had to be replaced. Everything is working perfectly now. The tech was a great person and I liked him. These appliances break, especially in the old homes, so it’s good to have some extra coverage. Whenever I call AHS, they're reliable and the techs come and help me. The only problem is that the customer service people sometimes have difficulty in understanding you. But otherwise, I have no problem. AHS did a marvelous job.

AHS's website is pretty nice. It's set up so that you can log in real quick and get an appointment set up. The contractors call you within a day. Recently, our refrigerator was leaking. The techs replaced the door on it the first time around and put all the old guts in it from the old door. It ended up having another leak and they came out and fixed that. It still wasn't fixed, so they had to come out a third time and fix it properly. They finally got it corrected. They were very good at what they did. AHS has been very good to us. We've had a few things that we've had to call them on, and they've taken care of every one of them.

Whenever we turned the heating on, the smoke detector went off almost immediately. Then there was this burning smell. The tech from Royal Air was very pleasant and nice. There was a part that needed to be replaced. The part came in pretty quickly. We've had really good luck with AHS, except for one which just happened to be the most expensive thing that needs to be fixed. But everything else, we've had covered.

The contractor for our refrigerator claim was very professional. It's not really fixed but American Home Shield is gonna take care of everything.

I love American Home Shield. I would never leave them. They're the best company. I recommended them to some of my co-workers that got their house. I'm very satisfied to be with a reliable company that will take care of all my needs. When one company would say they couldn't come, they would send another technician. Recently, my furnace was shutting off and on. The contractor had to put in a motor. They were trying real hard. They were so professional. The only thing American Home Shield made an error was when they took another 125 out. But they refunded it back.

Generally, American Home Shield has been fine. If something breaks down, it's more of that very typical insurance mentality that I have. It's convenient. The very last claim I had was when my air conditioner stopped. There was a sound from the heating mechanism, and the guy said there was nothing wrong. The guy was nice, and he checked it thoroughly. However, I had bad experiences too. I had A-US Air Conditioning come out, and they were all for the money. I paid them $5,000 for a new air conditioner and that air conditioner kept on having some problems, but they wouldn't cover it. They won't come. “Oh, no, this is not our problem.” Finally, I called American Home Shield and requested them to send someone else. The guy figured out that A-US didn't do the pipe wiring right.

It was a plumbing issue that I had most recently. It was a toilet. I can put a request either by calling or doing it online, but it's an easy process. I put the request in over the weekend and on that Monday, the contractor called and came out the same day. I had the same issue in March of this year. When the technician came out, he said what they did was replace one part of the mechanism that needed to be replaced. Apparently, it was two parts to it. So when they came out in March, they only replaced one part. And he said they should have just replaced both, because if one goes out, it wouldn't take long until the other part of the mechanism would go out as well. So, I was disappointed in that. Because I was charged another fee for something that could have been resolved in March, as compared to waiting a few more months knowing that the other piece would go out.

Extreme Air and another American Home Shield company came out for my air conditioner. In the summer, Extreme Air came and fixed it, but when wintertime came, the unit wouldn't kick in. So when I called to get services, I asked for another company, not the first company that came. When the second company came, they said they could not resolve the problem, because whatever Extreme Air did, it was something that they would have to reverse. American Home Shield had to transfer the ticket back to Extreme Air to come back out and resolve the problem. They came back, and now I have heat. My issue was resolved, but I don't know come summer if I would have my air back because it seems like one kicked out the other.

American Home Shield looks after their customers. On the policy, it says you have one free service a year, but you still have to pay the 125 when the contractor comes. The guy that came and serviced the heater outside left the switch off and we had no idea. All we knew was that it was pushing out cold air. A repairman from Cabot came, checked everything out and everything was perfect with it. I would recommend Cabot.

The pool pump was not working. It burned out. We went online and submitted a claim to American Home Shield. We were given the name and address of who would be contacting us.

It was about four days to get a plumber. Then they had to come back ‘cause they had to order some parts. That took another week. They were good but the issue I had, which was not their fault, was they said, "“We can't touch that. That's not at code.” When you buy a house, you find out some of the work is not done to code, but there's nothing they're gonna do about that. That’s frustrating. But for what they've been able to do, I've been satisfied.

I called American Home Shield for the dryer that wouldn't come on. Sears came out and fixed it. It took a little while but that one was okay. The one I had problems with was my icemaker. A plumber came out, and he supposedly found an ice cube stuck in the wheel that turned around which stopped it from turning. That was the first false alarm. It still didn't work. American Home Shield sent Sears. They came out and replaced the whole icemaker. It still didn't work. American Home Shield was supposed to send another person to fix it. But it was past the 30 days so they told me I'd have to pay the $100 again. I'm not very happy with American Home Shield. I'm thinking of switching right now to another company.

For my claim with AHS, the dryer was stopping and going. Every once in a while it would hit again and work. But this time, it was pretty much dead when I called AHS. The tech came over. He wanted to take his shoes off. I told him not to bother. I left him in the room and went about doing something else. He called me and that was when he said it was not the dryer. It was where you plug it in. Something to do with the electric thing. What impressed me was when I called AHS back to say, "It wasn't that. It was the electric thing unit that it was plugged into," they didn't charge me to have that electrician come out and fix it. That blew me away. I'm very happy with AHS.

American Home Shield told me that I was gonna get a free service for the AC. When the guy came, he found a problem in the AC motor. He ordered the part then came and put it in. He knew his thing. However, it took a week and I didn't know it was going to take that long. Also he did not do the heater, the refrigerator and the stove which at the beginning they said they were gonna do. I'm a little unhappy about that but everything else was great. Overall, I'm happy with American Home Shield because it gives you a peace of mind.

I had a garbage disposal that quit working. I did a claim with American Home Shield and someone called. The process was easy. A tech then came out with the day and fixed it. The tech was fine and the garbage disposal is working now. I have peace of mind with my home warranty. But it's probably cheaper if I didn't have one.