American Home Shield Reviews

The repair man was really friendly, fast, efficient, and did great work. The blower inside the house wasn't working, so it wasn't cooling the house. I told the repair man about the problem, and he said he thought it was a capacitor and talked to me about it. He went and replaced the capacitor, and everything's back to working condition. Overall, American Home Shield has an easygoing process, and I've recommended them to a few people I know. It's a good program to be a part of.

Having American Home Shield offers a reassurance that if something breaks, it won't be terribly expensive to repair. I requested for service when the broiler on our oven wasn't working and the technician who came was very good. It turned out the broiler wasn't broken, and he explained how it worked.

American Home Shield did an AC tune up at the beginning of the year that didn't do anything. But I've had other AC tune-ups that were good in other years. The people came out for the washer but then it wasn't fixed. But I couldn't just call the company to fix it. I had to go back through American Home Shield and reopen the ticket, which they closed without confirming that the washer was fixed. But it was easy to reopen and then there's a guy coming back out tomorrow. I'm overall liking the washer repair cycle.

Sears came out for my refrigerator and it wasn't cooling properly. The person who was working on it said he could not get the parts for it so he recommended that I get a replacement. He told me that he was going to call back American Home Shield to get this information to them. I'm still waiting for my refund check, which should come within the next week or so. This is the first experience I've had with AHS and it was excellent service. I was very pleased with it and the people I talked with were knowledgeable.

I've had decent experiences with American Home Shield, but I had an issue with the request that I put in last week. I have a home that's on the market, and I had someone come and look at the dishwasher. When I put my request in, I just stated that the dishwasher wasn't working. The technician came out, identified that the water valve wasn't connected to the dishwasher, and turned that on. He gave me some suggestions on what should be done in the future to continue the life of the dishwasher. He also determined, because I just had granite countertops installed, that the brackets had not been reinstalled to connect the dishwasher to the countertop. He gave me the process for having that done.

I've been with American Home Shield for three years. Every time I call in, they try to fix issues immediately. They have very good customer service. I called when my electricity was so messed up on my refrigerator. Someone came and actually fixed it in five minutes.

We have had situations with plumbing, including sewage backing up that American Home Shield didn't consider to be an emergency, but I did. We ended up paying for it ourselves because it was on a weekend, but they would not escalate it to an emergency call. I didn't like that very much. On the other hand, a recent repair for a refrigerator leak went well. AHS had a bit of a backorder on a part, but it was less than two weeks. And they repaired it. The techs were very professional, on time.

American's price keeps going up on me. But I can't complain about the service I get for any time that I've called them. When I called them about my refrigerator, within two days, someone was here. Also, when I called them about my microwave, within two days, someone was here. The companies they have sent have been great.

1st Choice Appliance Repair has been out for two different things. They always give me a timeframe of when they're coming and they call when the technician knows exactly what time he's gonna be here. I don't have to wait for the whole time frame they give because they call with enough time for me to get back home or get there to meet them. I really like that. They also answer my questions and explain what the problem is or what might have caused it and how to prevent things from happening again.

The people American Home Shield sends out do good sometimes but other times, they have sketchy people. I had one situation where I tried to get HVAC people to come out and it took them over a week to respond. Then, they wanted an all-day window to come out so I couldn't schedule around but then, they didn't show up. I called AHS and they said that they could see on the computer that the people were already there. The contractor reported that they were at my house doing the work but they were not. I told AHS that I don't want those people to come to my house because they're sketchy and it was a big pain to get them canceled. I'm not even sure if I ever got a refund on that.

My central airconditioner broke down 5/15/2022. Now over two months and American home shield has not finished the job by fixing it. I have had two different contactors and the last contractor makes no communication at all. The parts are not available. American home shield refuses to replace the unit. I call everyday and just get the run around with their overseas customer service. I do not recommend American Home Sheild. I have the platinum plan which is worth nothing since they refuse to get my ac fixed.

We had an issue with our air conditioning but AHS didn't have anyone. The reason was they didn't have anybody that serviced high-rise condos. So we had to dig up one of our own, which wasn't that difficult and that went smoothly. I'm still waiting on reimbursement. I wish I didn't have to hunt for the AC thing. Because I live in Houston, the fourth largest city in the United States. It's like not having someone in Chicago that doesn't service high-rise buildings or New York. Because there are a lot of high-rise condos here. So it would have been nice if you guys had that on the panel. Also, it would be nice is if I had some way of knowing what my status was on that on their website. Island Mann Plumbing came out recently and the plumber was very nice and competent. He diagnosed it quickly and said, "I really can't help you." I'd rather that than do some work and then bill us. AHS is worth getting.

The techs that came for my dishwasher were wonderful and they got it repaired. The sucker works like it's brand new. The tech was very nice. What really was nice was the secretary would call and tell me the part was ordered. They would tell me when it got there and when he would call when they set up a date for him to come in. I was included in everything. It was very nice.

I've been with them for almost five years and my very first experience was not very good but now, it's been amazing. I had two bad experiences but other experiences have been great. The service is timely and friendly and the customer service has been great. It's been a great help and benefit to me. Authorized Service came out for my dryer and it was great. They were in 15 minutes and I'm glad the dryer didn't have to be replaced. Also, it was a little sooner than they thought it was going to be, which was a plus. I didn't have to be without a dryer.

Bell Appliance Services came out. They worked on the refrigerator. One of the codes posted an F1, which meant that the ice maker fan was out. I did the claim to American Home Shield over the phone. They told me the name of the company, gave me the contractor's name, and then told me that he would contact me, which he did. Everything worked out okay. The first call I made was for the microwave. They screwed that all up but so far, so good. They fixed it.

I like American Home Shield. But the companies they deal with, some are good, some are bad. When I have a problem with my appliances, I want it taken care of because I pay American Home Shield money. But they keep going up and up. Also, they should send better people out here that know what they're doing and get the job done. If you don't know what you're doing, then you're not the right person for the job.

I had claims for a dishwasher and a refrigerator and the tech was timely. He was nice and very professional. He didn't resolve the issue that day but he came back. I'm trying to figure out if he fixed the refrigerator but I'm feeling nimble about the dishwasher. I was having trouble with getting the cycle to run and it’s still having a little trouble. But it ran a cycle while he was here. It was a good experience and American Home Shield has been beneficial.

We needed to rekey our house. The vendor process was fine. The price was fair and all was good. Working with them was a good experience.

I did a claim online, and the plumbing company called me for the next day, and we set an appointment. It went well, and the guy who fixed my issue was fabulous. He did his thing, and so far, so good.

I've had a few work orders so far and most of them have been handled fantastically. I'm very impressed. But one of them was not handled well and I had to fight with American Home Shield over and over again. We have a dual oven-microwave combination mounted on the wall and both of them were defective. They sent out a technician and he couldn't even get the parts. He tried to fix the oven but he didn't really fix it well.

We've had two work orders in a month. One was for our refrigerator and the company that they used was horrible at communication. They were rude and didn't even call back. I waited three weeks. They came and the tech said, "We can't do anything about this," even though it was his second visit to the house over the same problem. Supposedly, they had sent us an email but my husband and I never got it. The refrigerator was never fixed because the parts are apparently on backorder and just one thing after the other.

The service is good so far. I have an HVAC claim that somebody looked at yesterday. It's got to have original parts 'cause it's a variable speed motor that burned up. The techs have to get it approved through American Home Shield. If that goes well, it'll be good and I don't see any reason it wouldn't. I also had an ice maker claim too for the refrigerator and the tech fixed that.

I had a bad experience on my first initial call with AHS. I reached out to my rep here in the Carolinas and to the rep down in Florida. They escalated it. Somebody was supposed to come to my house. I waited for him all day. They said they came and took a picture of the front door. I never saw them. I never heard them. He heard my dog and ran. The second gentleman that came out was awesome and very knowledgeable. When I ultimately got the service call, it was good. He addressed the problem. It was really simple. I appreciated it. If I need to have any other work done outside the warranty company, I will use him.

My garbage disposal was backing up. The plumber was very professional and knowledgeable. He put his booties on and did everything he needed to do and corrected the issue. He had to rod it out but it works well right now. But the air conditioner issue is my big problem. The workmen were good but the unit itself needs replacement. No one from American Home Shield has called me back yet. They told me they have not gotten anything from the workmen. I've spoken with the contractor and they have turned in all their paperwork. That's where I don't understand what's going on. That's the biggest drawback I've had with American Home Shield.

American Home Shield has been responsive. Whenever I needed something, they sent somebody. Sometimes, not in the best timely manner, but most of the time, they do good. Recently, the faucet on the kitchen sink broke and the garbage disposal would stop intermittently. The first plumber they sent was a young kid, and he didn't know anything. They had to send out a second plumber, Keilly's Plumbing, and they were real good. I used to just disconnect and reconnect the garbage disposal, and the last guy that came up showed me where the reset button is. The other thing is that, sometimes, the garbage disposal makes a grinding noise, but he said that, at this time, he couldn't do anything because he didn't see it.

We had a small leak in the shower. I logged on online, requested someone to come fix something, told American Home Shield what the problem was. Mr. Rooter came over in a couple of days, got it fixed quickly. There was only one person but he was friendly and courteous. He took care of the problem. And that was it. Everything went good.

Overall, it was a good experience from start to end. The only complaint that I have with the service provider, and I let the technician know, is that they came out on a Saturday. The guy was trying to get in contact with me because he was on his way to the property. It's an investment property. I don't live there. When I returned his call, it went to the office, but the office was off. So, I couldn't get in contact with the service provider. They did a great job. They were in and out. They fixed it quickly. But in the future, they need to ensure that they are available Other than that, it was an easy process. The HVAC technicians were very knowledgeable. They came in. They troubleshot it the right way. They isolated the issue within 30 minutes.

American Home Shield was excellent. It was easy to use the website and request the service, and they got back to us right away and solved the problem. My brother lives in the house I own, and they had a backed up drain incident that was caused by a heavy storm. Gallagher Plumbing contacted us to let us know they were in the area then they came the next day and my sister-in-law said they were great. The plumbers thought that they couldn't find exactly where the stoppage was, but they were able to clear it out that it was able to start draining. They also said to let them know if we needed more assistance. We've had several heavy storms since then and there's been no issue.

My air conditioner unit had broken. I’m waiting for American Home Shield to approve for some parts that got to be ordered. Hopefully, they expedite it ‘cause I have asthma and it’s hot out there. They take too long to approve and communicate back with the contractor.

Our garbage disposal was broken. I placed the original call to have a plumber come out. The plumber was very nice but we couldn't get him for about five days. When the plumber came out, he said that since we didn't have a plug to put it in, they couldn't do anything until an electrician come out and put a plug in. So we were very annoyed at American Home Shield for scheduling him when he couldn't do the job. But the contractors were very good.

The dryer wasn't heating up. The rep was excellent. He worked with me very well. The tech was very professional and he did a great job. He said he put some little part in the dryer and he told me not to use it until I get someone to into the home and blow out the dust from it. I did that today and we turned the dryer on. But it's not heating up.

Within two months of us buying the house, we had to replace our HVACs. I was a little surprised AHS didn't cover more. We have a regular deductible and altogether, it was $1,900, but only 400 was covered by AHS. I wouldn't even have minded paying a little bit more of a deductible if the overall cost was covered. But outside of that, we had our air conditioner go and that went pretty smoothly. We paid our deductible. A guy came out and fixed it and that was our only cost. So far, it's pretty good. It’s also simple submitting a claim. You just log in, make your claim and follow up if you have any questions. It's not all of that running around, being transferred to 10 different departments.

When I submitted a service request for my AC, my experience was good. The repair company came and they were perfect.

Everything went well when KC Appliance Repair came out. My microwave was popping circuit breakers and they fixed it on the spot. I find AHS somewhat convenient. But, we had a plumbing issue that they couldn't get anybody out there for a couple of days. I couldn't wait so I took care of that on my own.

I like AHS because I don't have to worry about searching for someone who is qualified or reputable. There had been a time that I've gotten someone and I didn't like them. I told AHS not to send that particular company anymore. With my most recent call with AHS, I didn't have a long wait time for the company to contact me and set up an appointment. The tech was professional and polite. He was good. He said I needed some more Freon.

A very young nice man came for the air conditioning and he did repair it. This time, I had an excellent experience with American Home Shield. The first time, I didn't, but they corrected it.

My air conditioner was making a real loud noise. I went to the unit that sits outside and pulled grass away from it, and it stopped. When the tech came out, he looked at my system then he went outside, put his gauge on the air conditioner and checked the pressure of the Freon. He went back and told American Home Shield what he thought, and there was something he wanted to do that they didn't cover.

I called, and the air conditioning guy was here within three days. He fixed it when he was here. He said my unit had a leak in it and he filled it up with Freon. He said it'll probably have to be filled up, but this will get me through the heat right now until I call it in again. So far, it's holding with the Freon in there. The air conditioning guy also said if I had any more problems with it, call him back. He did a damn good job, and I know him too. He does good work and I would recommend him to anyone.

I would always prefer to do a claim online. It's a little easier. Just multitasking. When the mainline to the house backed up, someone was out within 24 hours, and it met my expectations. They snaked the line out. I didn't get a lot of expectations from them in regards to what to expect, but I got an email that the $125 I had to pay was past due. I just went in there and paid it a couple days ago.

When I call the customer service people, they’re right on spot. I don’t have to wait long to talk to anybody. They’re very informative. We had an issue with our AC unit about three weeks ago, and it was taken care of within 24 hours. The gentleman was very nice and informative as well.

We had a leak in the pipe. Techs came and they were superb and very professional. One option I was given was to tear up the whole kitchen to find the leak. Another option was to tear out part of the concrete and go overhead with the plumbing to resolve it, instead of tearing out the whole kitchen that we had just finished remodelling. They did their work and got it all done in one day. When they left there, the place was spick and span, and everything was working. They had to do some work in our utility room, our implement closet, to make sure that the lines were not gonna burst there. They did an excellent job. We've never had an issue since. I like American Home Shield. I’ve used them ever since we moved back to our home here in Lubbock. I will definitely use them again. All of my friends, neighbors, and family have the home warranty. Do it. It's a good deal.

American Home Shield got the repairman to come to our house and fix the issue. But I'm still waiting for them to replace my microwave, and they haven't called. The microwave is not repairable. So, they called for replacement. That's one case that's needed to be fixed, including the dishwasher and refrigerator. Other than that, AHS was helpful.

We have had American Home Shield for several years and we've had good service with everything up until our last experience with the heating and air company that we dealt with when our AC was out. I put a request in via the website late on a Thursday night. The system assigned somebody who happened to be an HVAC company that’s 30 minutes away from us and would come from another state. This seemed odd because we have plenty in our town that deal with the home warranty. We didn't get any notification from them on Friday. Monday was the new Juneteenth holiday, so I left it alone because even though in those kinds of industries, it's not really a holiday to me and most places like that aren't closed. But I called American Home Shield on Friday and was told that the service company had 24 to 48 hours to make contact with me.

Home Shield does good. All I have to do is give them a call and they send someone right out. I had a claim recently when my hot water heater sprung a leak in my basement. Everything went real good with this claim except the contractor cannot put the hot water heater in because I have asbestos in the flooring and they're going to have to evade it.

A repairman came out for the AC unit and replaced the capacitor. However, putting the claim in was not a good experience because the website was down. I called a number associated with American Home Shield, and they went ahead and coordinated with the contractor.

They didn't complete the last job. The plumber had to cut a hole in the ceiling and said that AHS will get in touch with me after they read his report and they spoke of fixing the hole. That's been a while back. Other than that, everything's been really good. Draingo was efficient and the guy came when they said they'd come. They fixed everything. I used another contractor for the washer and dryer and I'm satisfied with them. I had to pay that one time even though they came out four times before they finally got it right. Thy did it until they got it.

I had a previous job to fix my washer and I paid the technician $100, but for some reason, he didn't pass on that money to American Home Shield. So when I had another job, they refused to even consider it. They said, “You haven't paid.” But I told them that I’d paid. The technician said he would send me the money and for me to pay it off so that I can get my AC that had broken down in the middle of the heatwave. The technician said he would send me the check, but he hasn't yet.

Whenever I call AHS and after I pay, the techs come and do what they got to do. I have never had a problem. The only problem I had was when I had a claim with my dryer and some of the contractors would not cover them. This dryer was no good. The tech who came kept coming out and doing it. After the third time, I said, “I need me a dryer. You’re either gonna fix it or not.” He was just making up excuses to come back. He would also come in with no mask. Also, after I told him I didn’t want him anymore, his wife sent me a really nasty message, which I didn’t appreciate. I called AHS and told them that I didn’t want him anymore, so AHS sent somebody else out. As soon as the second company came out, the tech looked at it and said, "I knew this was no good.” They also had their masks on and they showed their badge. They were very good. I had no problem with that company right there.

The air conditioning unit has to be converted into another type. The two different technicians who had been out and looked it said, “This is outdated.” They both came to the same conclusion that the upgrades need to come, but American Home Shield is a little slow on acknowledging that. On the policy, that air conditioning unit needs to be replaced. Other than that, everybody at American Home Shield had a perfect attitude, and they were very open and honest. They were very clear and concise about the product itself. When the dishwasher needed parts, I asked the repair guy, “Does it need a replacement?” He said, “Oh, no. We got these. These are standard dishwashers that they put into new homes. And actually, we have plenty of parts for that.” It was a simple fix, and he was efficient in coming in, seeing the problem, and taking care of it. He got the part, put it in there, and the dishwasher was working.

I have put in a call in July for my AC being down. American Home Shield sent a technician out the following week. They came in that Monday, looked at it and said, "There's nothing wrong with the AC. Your drainage pipes are clogged and I don't do that. I'm not a plumber, so I can't do that. I'll go back and have the $100 that you paid for this service switched over to the plumber." I said, "Okay." I would call AHS every day and they would say, "Well, we can't find a plumber. Just call us back tomorrow."

The contractor came out because my air conditioning was running constantly but wasn't cooling. I called American Home Shield and put in an order, they sent me someone who would come, and I had to contact them to find out when. The tech cleaned off the coils outside and added three pounds of Freon. The guy was very nice. He cleaned everything off. The Freon is not covered, which I knew ahead of time. He looked at the thermostat that I had and said he couldn't do it. He would have to come back for something like that because he wasn't familiar with them. They're smart thermostats.

American Home Shield is a pretty reliable service. Right now, in this current environment, it's good for me to have someone to call and know that someone's gonna come out and do the job. When we had our AC drainage stopped up, I called American Home Shield. The service tech was a couple of days out, then I had to reschedule. They came out when they had availability and took care of the problem. The tech was knowledgeable, professional and timely. I’ve also had other issues a while back. I like the peace of mind that anytime I need a technician when something goes wrong in my home, I could just pick up the phone, and they can locate a technician for me for whatever reason.

My AC wasn't blowing any cold air. I called American Home Shield because I thought it was the AC not pumping enough air. I thought it was broken but it wasn't. That was what the technician said. What was wrong was my house doesn't have insulation. The AC is pumping, but the cold air going away because my house needs insulation.

My air conditioning wasn't working and so we called Home Shield. American Home Shield sent me the right people for my air conditioning. They were exceptional. They worked hard. They got the job done, and my air conditioning is working top-notch. I'm very satisfied with them. However, I have a dryer that I called about. It hasn't been working for over a month. I called AHS immediately when the dryer stopped working. They sent me a clown. He had like marbles in his mouth and it was very difficult to understand him but I kept hearing him say, “No electricity. No electricity.” So, when he pointed to the socket, I said, “Yeah. There's electricity.” Then he put a machine that points to the electricity, and his numbers were super low like, and my dryer is of a higher voltage.

Tru Tech Heating & Cooling came and the service was not good at all. We had to get another company to come that wasn't with American Home Shield. When that company came, the guys said that a lot of wiring was old and bad and Tru Tech didn't change it. We would have never known that if we had not called the other guy. Other than that, we've had pretty good service.

We've been having some issues with my AC and whatever vendor AHS is sending out to me tells me it's a 48-hour hold before they can come out to do service. American Shield would not let them come out unless it’s after 48 hours that they received the claim. That's not really cool because in Texas, we're in triple degree weather and it's super hot. When you have kids and dogs at home, it's not that great to be telling someone that.

A contractor came out for a garage door opener. They were very prompt. We couldn't have been happier. Outside the difficulty of reaching someone to speak to about things, normally American Home Shield runs fairly well.

The seals were bad on the refrigerator so, it was getting condensation in the freezer part. And when it got enough ice in it, it would melt and leak out on the floor. I spoke to an AHS representative online and the timeline he gave me met our expectations. American Home Shield tried to find new seals and eventually, they couldn't find any, so they gave us a new one. But that took a little while. If the process was a little faster it would have been better. But we're very happy with the end result.

The garbage disposal was stuck, and the tech cleaned it, and it’s working. My tenant dealt with him. I've been with American Home Shield since June and I’m satisfied overall.

So far, every time I've had to call American Home Shield, the experience has been great. Best Care came out for a heating issue. I really wasn’t satisfied with them. The air conditioning was working, but the front of my house does not cool down. So, they came and looked at the ductwork, and that was what I requested them to do, which was to see what they could do to get the front part of the house cool. They were saying that I needed a modification done to my ductwork. American Home Shield didn't cover that. The house was that way when I bought it, and it’s still hot in the front part of the house.

Loyal Home Services, the contractor for the AC, was nice as well as the garage door guy. I've used American Home Shield a couple of times and the ease of being able to call one place than finding the contractor is good. I like that they have enough contractors because I've had a home warranty that had zero contractors before so they were a pointless service. I've had warranties where I pay the co-pay directly to the service provider and this is the first one I've had where I pay it to AHS. That was a little bit different for me but it doesn't matter either way.

We had an annual tune-up with American Home Shield for the AC and it went very well.

I like American Home Shield. The service has been great. I used May Heating Company about a year and a half ago, and they had to order a part and it took a while to come. But they talked me through it. The guy remembered me when he came in and serviced the unit because it was leaking and it caused damage to my ceiling. They did the work and I was pleased with them. All the companies that AHS have is not phenomenal, but this one was phenomenal. They need to vet some companies. I had a problem with my washing machine and it took six companies to come out to repair it. One guy said all they had to do was remove the tub out of the center. Other people didn't want to do the work but he did it and it was serviced. I called AHS and told them the situation.

We really love the service. But sometimes the representatives are hard to understand. Also, the last service we requested for took a bit of time to find the contractor to do the work. But other than that, everything's been going great. Having a home warranty definitely saves a lot of money. If I didn't have it, I would be paying a lot more for costly repairs. The $100 deductible I pay is phenomenal. We're very thankful for it. AHS is a great company. I really enjoy utilizing them.

I wish American Home Shield would source people in the States. I know that India is cheap labor, but they don't understand me completely. There's always a language barrier with these guys, and I can't email anybody my complaints. I can never just go on the app and request information. I go on their website. It's very simple. I can't just email them. There's no form to email anything even on the app. They should source people here in the States. I can't even talk to a supervisor when I call to complain about something. The other thing I'd like to complain about is they should have the contractor touch base with me the same day. Or just someone to say, “The soonest we can get out to your place is this day.” This last incident I had, I had to wait at least five days. I reached out to them just to confirm that they were coming the day that they said they were.

The hot water heater was turned down too low, so that made the water start to come out. The rep turned it up and told me that and I was good to go. Also, the people who I bought the house from, for some reason, had put the handle for the hot water and the cold water, backwards. So when I was trying to turn the hot water on, the cold water was coming out. So the rep showed me that stuff.

I am furious with AHS. I filed a claim for a microwave and they made me do a video thing. They saw what type of microwave it is and that it's a countertop with a built in trim kit. I paid $85 for the service guy to come out and I had to wait about five days for an appointment. He said he didn't think it was covered and that it was still considered a countertop even though it's built in with the trim kit. So, he left. I didn't have the actual contract but since AHS they did the video, they should have told me that in the first place.

I'm really happy with American Home Shield. They're excellent. We just use it for our AC unit and the claims process is very easy. I call up and then pay the service fee. The guys came out right away, fixed it, and we were happy. They were very polite.

The owner that sold me the house had American Home Shield extended for one year for me. Last year I had to pick it up and I paid for the whole year off at once, so now I don't have to worry about it. I love the home warranty. I used it for a toilet claim and I asked for a new one to be put in. the one I had was not working. I’m in love with that new toilet. I had to pay $500 and I would do it again.

American Home Shield is doing good. It's worth to pay them. My recent claim was for the garbage disposal and they resolved it.

I’ve been with American Home Shield for quite a while, and I’ve only had one bump in the road. It was about my air conditioning when I was living in another place. What was required was the repair people would have had to break the foundation because the pipe runs underneath the house and there was a Freon leak. American Home Shield said they don't cover that, which was understandable.

My kitchen faucet was leaking and my ice maker wasn't working properly. Two different companies came and resolved both issues the first time out. With American Home Shield, I'm not having to worry if something breaks in my house. I’ve been with them for over 10 years and have no issues with them other than the $75 service fee. It was only $50 when I first joined them.

Recently, our compressor went out on our air conditioning system for two weeks and the part was covered under warranty. I called the people who put it in and the charge for them to install the part, which was coming from the manufacturer, was $2,200. Since it was that expensive, I turned the claim into American Home Shield. The contractor that they are affiliated with, Airtronics, came out and did an inspection. For the Freon, American Home Shield’s only paying $10 a pound and it's up to over $100 a pound so we paid the difference for that. Our deductible was 75. We paid about $800 instead of $2,200. It’s working fine now.

The tech from Galloway Plumbing fixed my appliance and it went fine. We didn't have any problems with it. American Home Shield paid me for a refrigerator before because it was non-repairable. I like the promptness of everything with them. The coverage is excellent and I’m proud I took it out.

The breaker box had a circuit that was tripping. Reaching out to them by phone took really long so I went online. It was quick and easy and everything was done in a day. The techs took five minutes to diagnose and were able to fix the issue right away.

I had an issue with the microwave/convention built-in oven and I had a good experience with American Home Shield.

I'm very happy with AHS. The contractor did a wonderful job. I had an ice maker that went out and my front load washing machine had a hole in the monitor. The tech replaced that and the ice maker thing. He was very courteous. I'm hoping that I continue to have good experience with American Home Shield.

My dryer downstairs wasn't closing, so the contractor had to fix the door. American Home Shield is pretty easy to deal with. I've only had two claims in a year but it was pretty good experience. You pay for a service and they're responsive. So it's all good.

I called in a claim to American Home Shield because the element of the oven broke. Service people came in and had to do what they needed to do. They told me they had to order a part. Being that the oven was old, the service guy was hoping he could find the part. He found it but it took another five weeks by the time we got the oven fixed. American Home Shield is there when I need it. It's convenient. I need it because I can't afford to pay full price if anything ever breaks down. The only downfall on that is just about every year the monthly fee goes up and that makes it much harder for me. On top of that, I'm a single household income.

Had one request for service. A vendor was assigned like a day. Within three days of that, the tech came to work on our AC issue and resolved it that same day. I was really pleased with the timing of everything especially given that it's the middle of summer. The tech was awesome. I wasn't able to be at home and he said, Yeah. I'll just walk around. I'll just check everything from the outside." I had a minor in the house so I didn't think he could be in the home with a minor and he was like like, "Well, I can't go in the house. But I'll walk around and do an inspection of the outside and all. Then if I need to go inside the house, I'll let you know." He communicated well and he was able to check my Freon levels on both units. He also had the part on hand to fix the issue. It was awesome and spot-on.

We had a claim for our garbage disposal and the work was perfect. American Home Shield replaced it because it was broken. The repairman was in and out in 15 minutes. I'm very happy with the service. American Home Shield did a great job and fulfilled my expectations.

I like American Home Shield's services. I like the contractors that they send out and their professionalism. Infinity Plumbing came out for our water heater. They were very good. The heater was replaced. Overall, I haven't had a problem with AHS even though I’ve had out of pocket expenses that I wouldn't expect.

We recently had a water heater replaced. It was an older unit and the building and safety codes have changed over the years. AHS doesn't cover that and it was required work that had to be done by a licensed contractor. Plus, it more than doubled the price which meant that if we have any electrical or plumbing work that needed attention and something is not up to code, we get hit with the difference. That's a hole in the insurance.

The air conditioning was running, but not cooling the space. On a couple of those 95-degree days, the room wouldn't cool down on that side of the house. When I got a technician that could come out here, the initial complaint was on a Tuesday afternoon at 3:00. My claim was given to several contractors, but none of them could take care of the problem. I was told that because my air handler is in my attic, everybody doesn't do that. So they had to find somebody that would. My concern was, instead of them notifying me that they were the contractor that was supposed to handle it, but they couldn't do it, I was the one that had to call and say, “Okay, it's been 24 hours. Nobody's called me back.” That's what happened with the first one. And they said, “Oh, we don't do that.” I had to call American Home Shield back. They said, “We got another company. But that company, the same thing happened three times in a row.

I'm pretty happy about American Home Shield. There were some hiccups here and there with our claim for a broken AC unit. But overall, it was taken care of. Some of the parts didn't match up with newer parts and the warranty only covers comparable or compatible parts. So we had to deal with the issue of that. Also, one complaint I had was that when it comes to ordering parts for the service department or service company to do their job, there was a backlog on the parts. They have a supplier that they have to go through and they could not give me an arrival date for the parts to be shipped. So, I had to go a different route because they said they weren't sure when the parts were going to be. They contributed to the supply shortage that's happening across the world.

The AC was not cooling as much. The actual temperature was over four degrees higher than the set temperature, which was not normal. I was concerned because it's hot in the middle of the summer. I submitted a ticket online through American Home Shield. I asked them to check on it and make sure everything was functional. Their website was easy to navigate. I was sent an email and a text with the information about the company - their name and a time frame that they would come. It was an excellent experience with the tech. He asked me about what exactly the issue was. Pretty thorough questions. I showed him all the pertinent locations of the AC, the blower, the condenser, and then he went and looked at everything. He explained everything to me and told me everything that he did and his recommendations. I've been really happy with AHS.

ZERO STARS: I called to make a claim for Broken AC (in Florida 104 heat index) and after now 13 days still have no resolution. They failed to call me back. I made a complaint with bbb have not heard back. I called AHS to cancel my contract (well within the 30 day requirement) and request two $100 refunds for two contract service fees and the "agent" could not help me with that and said "someone from the 'cancellation department' would call me back by end of day". We are now past 24 hours and no call from anyone. They have "agents" who are located in the Philippines working from home (you can hear the cocks crowing in the background) who read from a tight script, and you can never speak to anyone in management. I spoke to three agents in one day all named "Jennifer". They will take your money and you can't even communicate with them. Zero Stars. Buyer beware. Do not use this Warranty company. I have email documentation of everything. Dr. Yolanda C. **

The heater was not working good. A guy checked it and said he wanted to do a test. He put the gas in it and it went bad maybe within a month. He came back, said there was one part he needed to change, ordered the part, and then he changed it. So far, everything is going very good. American Home Shield is the best. I had a different insurance before and it was not good.

I have AHS at my old house. Everybody was coming over for Christmas, and my double ovens went out. I was upset that they weren't going to be there till after Christmas. Of course, you want to bake cookies and all that. But whoever the lady was who handled the claim, she got me all taken care of before Christmas. So that's why I went back to American Home Shield when I bought my last house.

The light wasn't turning on. You turn the switch on and it would come on once or would come on and go off, or sometimes it wouldn't do anything. My husband thought he smelled something and we were afraid that there was fire issue

The same thing that was broken in my air conditioner this year is the same thing that had to be fixed last year. I'm hoping that it's not a yearly thing that I have to have somebody come out to fix it. The problem was the same part that has been replaced the year before.

Submitting claims online is good because I was able to do one recently at 1:00 in the morning. The motor was broken. American Home Shield was able to fix it.

I made a claim online, and the website was very user-friendly. The tech from Salinas followed up with a phone call, let me know when he was coming, when he was on his way, and the whole time he was here, then he let me know when he was done. The issue was fixed, and the tech did a good job.

The person who came out was great. He's from the plumbing company. He has been out here before. He gave me the info I needed to know without embarrassing me because at that time, I had a clog in my toilet. He told me what could be happening, which hasn't happened since he left. I would tell others American Home Shield is who I've been with before since I bought my house.

Recently, Direct Appliance Service came out for our claim. I felt 100% very happy with them. They were the best ones we've ever had. With my oven claim, AHS gave me somebody who wouldn't work with me on the time. I can only have a service person in the mornings 'cause I leave in the afternoons. This person was just being so stubborn and she said it was to their convenience to come to my house in the afternoon. So I said, "I'm sorry. It's not gonna work out." I couldn't believe how uncooperative this place was. AHS gave me somebody else.

Everything went great when Best Care went out for my air conditioner. The Ac came on but didn’t put out cold air. AHS sent them to total how much it would cost to do the whole thing. They let me make the decision which way I wanted to go. I went with replacing the core for now. They also came out for my dishwasher. They weren't able to repair my dishwasher. I could choose what do to. I could pick online, an e-card, or either get the cash. I chose the card and got a licensed person to come out. I just love AHS.

Sometimes the phone call is lengthy. You wait on hold too long. And I try to interact through email or the internet when I do work with American Home Shield because the phone call wait is long. The first time the air went out, the contractor that AHS worked with, there was a two-week wait to get the air back on, which was a bummer. They could have had a better response time in the original process of it. But when the air conditioner went out again, uhe guy came out and fixed it again for free, and it was good. So, I was happy.

We have American Home Shield on two homes. Everything has been great so far. But today is our first hiccup. We had our pool pump replaced, and the company couldn't hook up the electrical so I called back today to get an electrician and they assigned it to another pool company. And I said I needed an electrician because the pool company said they couldn't do it. And the other pool company said they couldn't do it. So I'm waiting on them to assign an electrician now. Other than that, it's an easy process. And having the warranty is peace of mind. I know if anything goes wrong, it’s gonna be $100. I can afford that when things break so it takes the stress out of everyday homeownership.

I like American Home Shield's service. Being able to know that we can get things fixed and it won't cost an arm and a leg. The claim for my dryer went great. The tech was a very nice guy. He had to come back on it and the issue was something that was in there.

After I moved in to the house and I got the AHS warranty, my water heater broke. I was told multiple times that there will be a vendor coming. A couple of days passed and then the vendor, which was supposed to come on a Monday, didn't show up. The same thing happened on Tuesday and I waited four days without having any hot water, neither in the shower or in the kitchen. So, that was unprofessionally managed and it took me literally tens of calls to AHS. Each time I called, it would be a different person that I was talking to. I asked it to be escalated to the lead of whoever I spoke to from the customer service. And after requesting multiple times, saying that there's an emergency and water was leaking all over the floor and in the garage where the water heater is placed, they finally did an authorization. There was no sense of urgency nor empathy shown from AHS.

I was very impressed because instantly, their website had already assigned a contractor. I heard from Mr. Rooter very quickly.

I needed plumbing services and the plumber Home Shield sent out was horrible. The contractor was YAMAZ and the plumber showed up without any tools and said there was a leakage. He then made a report and I don't know how he came about that because the leak is supposed to be underground in front of the house. He gave the report to Home Shield and I got an email quoting that I would need to pay out of pocket 3,000-something dollars. The plumber didn't even do anything and just walked around outside the yard.

Submitting a claim was a lengthy process. I needed someone to look at my refrigerator. They sent the appliance company representative out and he took some pictures. He said he would submit the thing to Home Shield. I haven't heard anything since then.

My toilet was constantly running and the first time Prime Plumbing came out, they did something. But it started running again and the guy had to come back and change another part in it. Then, my other toilet did the same thing. He said that they’re not making these parts like they used to. But everything is working now. Back in 2018, I had to get my furnace replaced and American Home Shield was very helpful with that as well. I got it taken care of. Something that the contractor was doing underneath the house wasn’t done like it was supposed to but we got that rectified. So, I’m good. I’m always recommending American Home Shield to people. I ask them if they have a home warranty and tell them that they need to have something in place in case they have an emergency.

Our air conditioner broke. I called AHS and they sent someone out and that person fixed it. It lasted about a week. I called again and they were gonna send the same person out, but they couldn't come as soon, so they found a different company to come out. They came out sooner, then they did a fix. It only lasted about four days. We called them, and they sent them out again. They officially said they couldn't repair it. So right now, we're in the process of waiting to see what they're gonna do.

We've been with American Home Shield for nine years now and we've been very happy with them, so we stay with them. I recommended them to our son, and he did sign up.

I had American Home Shield back in 2000 and I decided to come back. That’s still up in the air right now. I'm having a hard time replacing my dishwasher. They're having a problem with the chip because everything is out of stock and it takes a long time for them to get on the contract to send someone out. Also, customer service has been transferred to South America and sometimes there's a language barrier when you're talking to them.

American Home Shield has served me well. I've had a lot of home maintenance items that I've had to deal with, and having them arrange the contractors and having the contractors come out has worked out well for me. I don't have to think about trying to arrange the various companies and get them to come out. They do all the scheduling automatically. If it's an appliance and it's covered, and they total out the appliance saying, "Hey, we can't make this repair," then they'll get me a reasonable replacement.

My dishwasher wasn't draining. And knowing that I still have my insurance, I requested service online. Two days later, somebody came out and fixed my dishwasher and it started draining. I was able to get my money's worth there. So far, I've had a few contractors sent out and they've all been great to work with. One of the reasons why we have American Home Shield is we have some older major appliances. It made me feel comfortable if something catastrophic would happen to one of them.

I have had their service since we got our home, which has been about 16 years. We really hadn't had any negative issues with them up until eight years ago. We started having problems with our air conditioner on a regular basis. The same thing would break down every year. Three years or so of it, we started asking questions because it was like we were putting a Band-Aid on it instead of doing something different. This just went on and then it became a little bit more regular where it wouldn’t quite make it a year before things started happening. This past time in May, it was doing the same thing. It would go off and on, off and on, but this time, it was not coming back.

Our dishwasher was leaking. The tech came out to look at it and he realized he had to put in another part. So, we had to wait for the part. Then he came back and fixed it. He was very good.

I came home and the trailer was cold and I could smell a little bit of smoke in the kitchen. The contractor came out and said the filter was filthy. The guy said we couldn't get any air to the air conditioner, which was probably why I smelled the burning. I had no idea that I was supposed to change a filter on an air conditioner. Mine's an air conditioner-furnace unit and I don't know how it works. But there's a filter that goes at the top of this unit of these two things. The contractor was very nice and honest and everything’s fine now. I've had little problems with the payment with American Home Shield. But other than that, they're good.

American Home Shield is on point and I'm satisfied with their service. When the contractor comes, they fix the job and they do a good job.

My air conditioner quit working. MaxAir replaced the fan motor, and it was done. I like having American Home Shield whenever something breaks.

American Home Shield has been beneficial over the years. I always refer others to them. If they're asking about home warranties, I always say, for the most part, I’m happy with them. Recently, McDade Mechanical came for my hot water heater that was leaking. I always request McDade because they're always professional and have always been upfront with me.

The tech had to replace a part in my air conditioner. He did whatever he had to do and he was out within about 30 minutes. American Home Shield is a good thing to have because you never know what can go wrong.

American Home Shield is very slow. I have put in an order for a ceiling fan to be put in. It took them a month to get a ceiling fan for me to get inside my house. We were going to wait the heat wave. That was not right. AHS needs to do a little better than that. It shouldn't take a month or longer for them to put in a ceiling fan. If I had purchased it and gave me a discount on the ceiling fan, and they put it in, it shouldn't take that long for a ceiling fan to be put in. Because it was during a heat wave, and I had no ceiling fan in my bedroom. But the people that they hire are wonderful. Very nice people come in.

I do not like AHS. They don't work out for the homeowner. It’s a piss-poor plan. I've never gotten reimbursed. I've called multiple times and they kept telling me, "Check’s in the mail." But the address is different. I was supposed to be receiving an $800 check and never received it. Three calls. I won't continue service with them. My hot water heater went out and it took them over two weeks to even get a service rep out there. By the time they got out there and got the answers back, it was about a month to process to get my hot water heater changed. There was no sense of urgency.

My AC unit is not working and American Home Shield sent me a company. They gave me a diagnostic and offered me to buy a new equipment. They gave me an estimate but I told them that I was gonna check with AHS and maybe another company, because it was expensive. They explained that AHS doesn’t do anything nor pay anything. It’s like a discount. American Home Shield gives it to people. When they gave me the estimate, it was even more expensive than if I just go by myself and find someone to do it for me. So, I called American Home Shield and explained it to them. They said they didn’t receive the diagnostic. This has been 10 days or more, and I still have nothing resolved.

I like that the AHS reps get back to me in good time. I also like the ease of making a claim. And as far as the contractors go, they get back to me in a timely fashion. For my recent plumbing claim, the night that the tech came, which was four days ago, everything seemed to be good. And the next night, the plumbing was right back to where it was. Right now, I can’t use the bathroom because the toilet doesn’t flush. I've called the techs two times and I left a message both times but they haven't got back with me yet. I called them the next night and the day after that, but I didn’t call yesterday and I was going to call them again today to see if I can get someone on the phone.

The only thing I dislike about America Home Shield is it takes too many days for them to take care of the problem. If you call on a Monday, I would expect the problem will be taken care of within one to two days. It takes some time, five days for the contractor, to get in touch with me, then it's another three days before they can do what they need to do. So, sometimes 8 to 10 days. That's too much. It happened a couple of times. Now, I'm waiting on them to deliver my side-by-side refrigerator tomorrow.

If you've got appliances as old as we do, I absolutely would recommend American Home Shield. They sent Beyer Appliance out and they were wonderful. On the other hand, they also sent out J & L Plumbing in the middle of June, and they did not fix the problem and did very inadequate. I called somebody on my own, free estimates, and he came out and didn't charge me a penny. I talked to American Home Shield a week ago and told them what happened. They said they would refund the $75 in five to seven business days, and we're at that point now. We’re at the end of July, and we're watching to see if the refund comes through. I also told them I never want that plumbing company in our home again. They need to take them off their books as far as sending them to somebody else's home.

The reps did the claim in a timely manner, and the person came out the next day. Our interaction was good. He got down to the problem and went off, and he's supposed to come today to fix the unit.

Having AHS, I get help when I need it so I'm pretty happy with that. Recently, I had a leak in my ceiling and a guy came out. He couldn't find anything but he explained to me what I would need to do if that leak came back. It was really nice that he let me know what my options were and what I needed. But I had a claim for my oven door and that was about the only thing that I was unhappy with. My door was taken apart but the tech that came out used the words "torn apart" on his paperwork. There is a big discrepancy between the two. The lady that I talked to let me know that I was allowed to have a second opinion. I declined it at that time but it was good to know that I had the option to have somebody else come out and get a second set of eyes on my problem. But with the monthly fee, I'm paying about $600 a year and every time there's that deductible, nobody's ever happy.

The property that I own is a rental and I don't have to find anybody to fix anything. I just call American Home Shield. It’s easy to use. I just have to submit a claim online and everything is taken care of. The tenants had some issues with the water pressure and the contractor fixed it right away. I was happy with that.

I keep American Home Shield because when there is a big issue, it's more comfortable. I have it for safety. When I call them, they have somebody come here fast. But it is quite expensive. The first time I used them for something under the sink, I spent $100. I thought the unit was too old and maybe they would change it for me. But the technicians just used something to turn it and then it was good. I also used the warranty for another appliance and the technician that came said that there was one part he needed to change. The second time he came, he cleared something. There was something stuck on the tube. He helped to clean it too.

We used American Home Shield. It was great to have. If there were guests on our property and something went wrong, they were really good about getting somebody out there. We were really happy with the company that we had to replace the entire air conditioning system, which we knew was coming along eventually, but we were trying to make other upgrades first. It was a great experience. We got a substantial discount on the new system. They deducted the part that they would have replaced for free from the total amount. Everybody that they sent us was quality. I never had to say, "Hey, they won't return my call." Everybody did and it was a good experience.

Our air conditioner wasn't working as well as it should be. It had to run all the time. The tech put more Freon in it and it's been working fine since. I like the comfort of having AHS and knowing that if something goes wrong, it's not going to be 100% out of pocket expense for us.

I like American Home Shield’s service. I had a problem with the fridge and the AC and they were prompt. Somebody came and they worked on the units. It was seamless and quick.

I've had nothing but great interactions with their contractor A-1 Appliance. They came a day after I reported my issue. They had to order the parts and come back. But they kept me in the loop on everything. I will suggest AHS to a friend.

My pool was leaking. Allen’s changed some of the PVC pipes and it slowed it down but still, it’s losing more water than it should be losing on a daily basis. They said they were gonna put in some more information about it losing water, and they said they will get back in touch with me. Now, I hadn't heard back from them since then, but both of the techs were great. When I called American Home Shield to file the claim, it wasn't hard to get through at all. I like their price and service. I was with Choice Home Warranty before and they were around the same price but it was less coverage. AHS has more coverage at a better price.

The heating element of my dryer went out and the tech was out within a couple of days. Keeping AHS gives peace of mind.

The refrigerator wasn't getting cold at all. I called American Home Shield and told them what the problem was. They gave me the number for the appliance place. The rep was very professional. He communicated what he thought was wrong. He said that somebody would come out the following week, and someone did. When he came out, he said the antifreeze wasn’t holding. So, that was when they said it had to be replaced.

My icemaker stopped working and it started to leak water. It was draining out of my refrigerator onto the floor. I called that in to American Home Shield. A technician came and he was very nice. He was very thorough and he gave us feedback on what we needed. He looked for a part, came back, and did a replacement. Everything's working.

My air conditioner had a bad wire and the young man who came out was pleasant. He took care of business. I'm glad that I changed companies. Last year was a real pain.

American Home Shield is good to have. The AC wasn’t making cold air blow and the tech explained why it wasn't working and ran a couple of tests. He was knowledgeable. The machine was 32 years old. So, it was something with the pressure not working and it was just filling up with gas instead of air. He had to replace a part and ordered it. It’s going to be fixed on the 17th.

My refrigerant in an AC was quite expensive, but I was prepared for it. I also had a plumber come for a standard routine clog. He was very good, prompt, on time, and handled the issue quickly. Overall, American Home Shield's service has been good, but it's a lot of spam emails and calls for a service that I don't use very often. This is for necessity.

I had a plumbing problem and the technicians were great. I asked them if they can come the day of instead of the next day. They worked out a schedule for me and they came that the day of.

I like AHS. It works. For our recent claim, the people who fixed our AC came back and they fixed it right.

I had two hot water heaters replaced in a duplex that's under contract and closing. They wanted to know what the warranty was on the hot water heaters that were replaced. I said, “I have dates, but I have no invoices. I have no idea what the warranty is on the hot water that was installed.” I asked for copies so it would say what hot water was installed, what kind, and the date it was installed. I'm still waiting for both of those and it's been more than a week. This is American Home Shield not following through for something as simple as this. If I asked them to do any work on them, they automatically take it off my policy because they replaced them, but I don’t know what the warranty is on them or when they were installed.

American Home Shield's service was great. The contractor was fast and efficient. And the technician was good at what he did. He was informative with the questions that we asked him. I like the ease of mind that it's not gonna cost me a fortune to fix something.

We love American Home Shield. I tell everybody about them, even one of my residents here has them. They’ve been helpful during the many times that we’ve needed them.

I've had a few problems with American Home Shield, but sometimes they'll cover something that's just absolutely shocking. I got a swimming pool in California and they paid $3,000 for something that was like a water heater. However, they don't take care of small things like outdoor lights and outdoor plumbing, like for the faucet. They used to take care of it, but they dropped that. That's what I don't like about the company.

I called the AC service guy and he said, "Everything's fine." After one month, the gas had leaked. American Home Shield fixed that problem and I'm enjoying good weather now inside the house. The only problem with AHS is waiting for the technician to come. When I call for service, it takes a few days. But when the techs come, they solve the problems.

This most recent issue went very well. The roof was leaking. The contractor came out, did some work to it. They said, “Just give it 30 days and give it some time. Let it rain again.” So, I'm just waiting for it to rain again. But I was happy with what they did and the way I was treated. Guy was phenomenal. Loved him. Did a great job, on time, responsive, and followed through. They did what they needed to do and I'm very happy with them. But for my leaking toilet, American Home Shield sent out this company who are con artists. They're a sham. They didn't fix my leaking toilet. They said it was leaking. I saw it was leaking. They knew it was leaking. They said they would be back to fix it, but they never did. That made me not want to deal with AHS anymore. I don't like the way they dealt with our plumbing issue. It was never resolved. I wasn't compensated for a new toilet. And I tell anyone who asked me about AHS that negative experience.

The refrigerator was leaking water on to the floor two times a day. I filed a claim through the website and it’s supposed to do a phone video consultation. So I did that and showed them the problem, then they sent somebody over. The person who came out was on time and perfectly nice. He looked at the refrigerator and was able to solve the problem. Apparently, there's a tray in the back of the freezer where water is supposed to go and it goes into a line, and the line had come unscrewed so he just rescrewed it.

The water pump in the pool was broken. I did a claim with American Home Shield and they gave me the name of the person that would be coming out and the time that someone would be getting there. We were very close to them. The tech came a bit earlier than he said he would be there. He was great and he knew what he was doing. He knew what the problem was and fixed it. In 30 minutes or so, he was gone and everything was completed. American Home Shield is a good deal. They do the work well and they respond very well. It’s fast.

The AC claim was resolved successfully so we were happy with that. It was for the coil in the air handler that was bad. It turned out that it was too old for them to find a replacement for it so we ended up getting a completely new air handler. They did a good job and explained what was going on and what they were doing. They made sure that by the time they left, we felt comfortable that the problem was solved. The issue that we had with the service was the length of time between when we called and when we got them to come out. They were booked up. From the beginning of the initial claim to resolution was almost a month. When you deal with air conditioning, that's not great. But I like that I have peace of mind having American Home Shield. There were several times where something would have blown up our household budget but was covered by American Home Shield. It was $100 instead of thousands of dollars.

We used AHS for our dryer and it was super easy making the appointment online. Their website was very user-friendly. The provider that they picked was very prompt and responsive. The technician that came out was a sweetheart. He took care of the problem. He wasn't even here 10 minutes. They also followed up to make sure everything was fine and it's been great.

My dishwasher wouldn't come on. Working with their reps was okay. But I had too many foreigners and sometimes, I couldn't understand. Other than that, they had a good response when they did the repair.

When we moved in the house, the AC was working correctly. It was getting cold. But two weeks after we moved in, we noticed the downstairs wasn't cooling off so we called American Home Shield. A week in, the tech said that I was low on Freon. So, I was hoping that he would be able to get the service order to get in to work on it. But AHS called me back stating that this is a preexisting issue.