American Home Shield Reviews

AHS is insane in a good way. When the tech for my AC came, I've never seen anybody so knowledgeable. He was fast and had all the stuff on his truck. The problem was fixed immediately. AHS hires really good people. I like knowing that everything is covered and I don't have to worry about having this massive expense. I'd rather pay the $60 or $75 every month and know that everything's covered. It's just $100 to call anybody out. We've had several things that’s gone down that costs a lot, and yet they covered it. But if they can’t fix it to a new status, they buy you a new one.

There was a leak and it was dripping from the top floor to the lower floor. It took the plumber about two days to come out but he was great. He went in there, diagnosed the problem and recommended the solution. However, American Home Shield's coverages have declined from when we first started using them to what they are now. A lot of the coverage goes up to a certain point, then we're stuck with paying the rest of the repair. On the plumbing coverage, if a pipe bursts, that's supposed to be covered. But the plumber said, "You have an old pipe, so we got to do all this extra repair." American Home Shield covered just the replacement cost of the piece of pipe and labor. But the additional work was out of pocket and that usually runs a couple hundred.

Recently was the first time that we called them about the plumbing, and it was so good. They put us in contact with the contractor and we told them we have to have a weekend because I'm not mobile so my husband would have to be here. They said that was fine. The tech knew exactly what to do and he made it so simple. He had to do the roto rooter through the house underneath. We were afraid that they were gonna have to break up the bathroom and take everything up. But we didn't have to do any of that. We were pleasantly surprised.

I was out of town and my son emailed me and told me that the AC wouldn’t turn on. I did a claim to American Home Shield. When I got back home, they had fixed it but it was making a weird noise. The guy went upstairs and he said that a fan in there was messed up. He fixed that, too. Ever since then, it’s been great. I dealt with the guy the second time. My son dealt with him the first time. Talking to my son and what I dealt with, the guy was really professional. He was a lot better than the last guy they sent out for the washer and dryer.

I've had some good experiences and bad experiences. I have a kitchen faucet that was supposed to be fixed back in May and I'm still waiting on the part because it's not working again. The tech came out and didn't have the right part. The tech said he would call his supplier to get the part. I'm still waiting for the parts and it has been a week. I could have just called Kohler and got them sent. But Sergio doesn't want to use their parts because he said he wants to use his own part. But he replaced the o-rings on the kitchen faucet with the o-rings that Kohler sent me. And he came out and replaced the o-ring on the sprayer, which was good and that worked. However, the kitchen faucet went out in May, when it started leaking in May, and it started leaking again when I came home and the technician had to come out in July. I had to have a new service request. So, there should be more than two months between when something breaks and when it breaks again.

The techs who came for the AC were awesome. They were very friendly. They got the job done. They didn't leave a mess. My experience submitting the claim to American Home Shield was okay.

My AC went out, so I called American Home Shield. The technicians who came were very friendly and efficient. We had an issue with certain things not being approved in the past due to misunderstandings. I think it's from whoever takes the call because they were foreign-based. They didn't understand exactly what the issue was, so it got denied.

We noticed a leak in our basement. The tech came out and told us that our shower down there was not properly sealed. The guy was friendly and he explained everything easily. Having AHS is a pretty easy way to make sure the house can still get taken care of. And it's affordable.

The water pump of my refrigerator was making a weird noise. Water was not flowing through the filter. American Home Shield was fast to send the GE technician. He replaced it within an hour.

It used to take a very long time to get someone on the phone at AHS. Also, when I had an issue where my washing machine went out, the people that they assigned it to were saying they couldn't get out of here for a week. That wasn't going to fly, so I called AHS and they were able to find somebody that could come the next day. Other than that, I have been very satisfied lately with AHS. When I filed service requests for a microwave and a washing machine that stopped working, I got the replacements quickly for both. It took around a week's time from the time I ordered the replacements to the time the company came and installed them.

I gave them a call, explained the situation, and the same day, I had a technician come over and fix the issue. It was really fast and easy process. The contractor called me a little bit after I submitted the claim with AHS. Then they sent the technician that same evening. It was really, really nice and really, really, really thorough.

I wasn't too happy about the $10 increase in the price of my contract, but outside of that, I have no complaints. I call in or set up things online, and American Home Shield replies promptly and provides me with a server real quick to handle my issues. I'm happy with the service, and I like it a lot. The guy from the plumbing place was so amazing that I said, “Oh, man, if I can keep this guy as my personal plumber, I would not be upset.” He came in, answered every question accurately and knew what he was talking about. He was straight to the point, and it didn't even take him that long to figure out what the issue was. I said, “Okay, he has a lot of experience under his belt.” I was impressed. I've had American Home Shield before, and every time I've ever had any one of their agents come by, everybody has always been very professional and nice. I can talk to them, ask some questions and they give me feedback.

Service was pretty good. But there is a 40-minute wait every time I call and most of the people don't speak English as well as one would hope. Also, it's hard to get a hold of a supervisor. But the techs are good. They did an AC repair and did plumbing. They're having to come back and redo but I haven't heard from them. By having AHS, I don't have to pay the full service fees and I get faster service.

We had a problem with our air conditioner at our house. American Home Shield assigned a company and the company is Fast Response Heating & Cooling. They were supposed to come out Monday but they were a no-call, no-show. That is the second time that they've done that to me. American Home Shield seems to be responsive whenever I call them to complain about the company that they have contracted but at this point, we have reached an impasse. But they're saying that they have contracted Fast Response Heating & Cooling so they have to let them complete the call and get me working again. American Home Shield is responsible for this because it’s their contractor.

The AC unit wasn't working properly, and it kept blowing out air but it was hot air. We wanted to see what was going on and the repairman fixed it quickly.

My refrigerator went out one time and it was over three months before I got another one. Parts never did come in. When they did come in, I had already bought a refrigerator and told them "Just do what you have to do to close this out on that case or whatever." I had to go and buy a refrigerator during the summertime months. I have children, and I can't be without a refrigerator. Also, technicians have been out six times to fix my washing machine for the same thing. One time American Home Shield paid over $300 for repairs, which was ridiculous. Then somebody came back out for the same thing. The machine won't wring out the clothes. The people they’re sending out are piecing it together like band-aiding it.

My oven was reading F3, which caused a beeping noise. When the stove reaches the temperature that it's supposed to reach, it beeps. This was a continuation of beeping. Also, the display was not working. I spoke with an American Home Shield rep on the phone. The tech came and replaced the sensor, and he had to order the display and that took a couple of weeks. He came as soon as he got that and replaced that.

The AC was not cooling. I called AHS and it was really easy to get through at the time. We got an immediate response. They contacted the contractor and everything went great. It turned out the unit was low on Freon and All South Air Systems had to put in two pounds of it.

American Home Shield’s service has been pretty good and I got what I expected out of it for the first couple of years. But the last time I had a claim, it was like pulling teeth to try to get somebody to come out here and take care of it. And we're really no further along now than we were almost a month ago when I put the work order in for the air conditioner. We have seven in our house, so it's not like it's end-all, be-all. But it’s in our garage and we use our garage for more than just cars. It's 105 degrees here for the last 45 days, so it gets a little warm in there.

I explained to American Home Shield, and lo and behold, something came up on my computer that they had contacted the contractor who we had a good experience with. My ac wasn't blowing out cool air. It’s working good now. They knew all about it and fixed it. It was very simple. I would recommend AHS.

When I had a dishwasher problem, it took a week waiting for parts, but other than that, the service was great.

American Home Shield did a great job. I called my claim in. And the contracting company got ahold of me the next day to set up an appointment for the day following. I couldn't have asked for better timing.

When JED Plumbing & Gas came out, it was good and quick. They were professional and on time.

The washing machine stopped draining. I filed a claim with American Home Shield. They assigned a contractor, CRJ Enterprises. They performed an inspection on the washing machine. They said it could be repaired potentially, but it would be a very short-term repair. Most of the components internally were rusted out, so it needed a transmission and a water pump. They said pretty much that whenever they put a new transmission in it, it would provide too much torque, and it would just strip the washing machine out. So, his opinion was that it just needed to be replaced. That was what he referred to American Home Shield.

So far, I've been satisfied with American Home Shield. This is the second house I’ve had with them. Price Right Plumbing came out recently for a water heater that needed a part that was replaced. They did a great job.

We specifically bought extra coverage because we had a hot tub. The last claim that we had was when our hot tub had a leak. But when we got down to it, the specifics said that the only spas that were covered were in-ground spas and not above-ground spas. So the claim was denied. The verbiage was a little misleading. But we did have some appliances that didn't work that American Home Shield replaced for us. So that was nice. In general, the service is good. But it depends on the providers. It's hard to find people to work on stuff these days. So sometimes it takes a little bit longer for people to respond than others. When I can do the service request online, it's nice. But if I have to call, it takes longer because I have to hold for about 20 to 30 minutes.

I set up a contract with American Home Shield in May and paid for a whole year of service. That would give me a discount if I paid for the whole year. I used them for a claim for the first time and the gentleman that came had a long conversation with my father then left a copy of the diagnosis he had. On the diagnosis, the issue had nothing about hail damage or anything weather-related. When I called to get the diagnosis from American Home Shield, they said that the technician said that it was due to hail damage. We haven't had a hailstorm in over five years. But the home warranty would not listen to me and they were not believing what I was saying. I asked them to call the gentleman and they said they did and they confirmed that it was hail damage. When I called the company, Service Pro, they denied saying that. But they had sent pictures and American Home Shield made their diagnosis based on those.

One toilet wasn't working at all and one was leaking. I called on the a Sunday and the contractor called me Monday to make an appointment for Wednesday. On Wednesday, they were supposed to come and my appointment was from 1:00 to 4:00. I had to go to work and it was 4:00 and the tech still wasn't there. So, they made the appointment for Friday. But they called me that Thursday and said a guy could come then. That was good because Friday would have been wrong for me. The tech fixed both of the toilets.

My washer wasn't going through a complete cycle. It would get as far as the rinse spin cycle, and then it would just start over again. Abella came out and I was very pleased with the service that they supplied. They said a lot of times, the issue is caused when the shock system under the tub wears out, and then the wobbling causes the machine to try to trigger itself to restart. So the tech replaced the shocks. It took away all the little shimmy and shake.

Filing claims to American Home Shield has been terrible. I submitted a claim three times before they finally got it right, and it took over a month to get somebody out here. He did a fantastic job. He said that there was a pinhole leak in my Freon line. He said he sealed it up with the dye he put in it, but he said that if we have any problems within 90 days, we can call the company back and they'll come back out for no additional charge.

American Home Shield did well. Our second AC unit was clogged, so they sent someone out who unclogged it. It's been hot out here in Texas, so he came out and did it swiftly. So, it was good. Having the warranty is well worth it. Any homeowner should have it.

The AC unit was turning on, but it wasn’t blowing anything out through the vents. I had a technician from another company already come over to diagnose the problem. So that way, whoever American Home Shield sent out, they would already have an idea of what was going on. American Home Shield sent Amazing Comfort and they found out that it wasn’t the blower motor, as the original company had said, but rather it was the squirrel cage bolt that came loose and fell down. So it was a quick fix. The tech took about 20 minutes. He was great. He was very punctual, and courteous. He gave me a heads-up call when he was about 10 minutes away from the house, which helped me out. I didn’t have to ask him to put on the booties before walking through the house, he just automatically did that. He was very professional, and efficient.

I put it in a claim for the hot water heater and for a pipe leak with American Home Shield. You can do more than one claim if it's the same category and you only have to pay that one service fee. The tech I had was extremely difficult to deal with. He would say he would be here at one time then he wouldn't notify us ahead of time that he wouldn't be coming. We would sit around all day waiting for him then he would text us mid-afternoon and say, “Sorry, I didn't come. I'll be there at this time.” That was probably a week or two of runaround with him. When he came out, I told him I only wanted what American Home Shield was going to cover. We had a filtration system on. He said American Home Shield didn't cover to get that replaced so I told him that I didn't have the extra money to put on it.

Anybody who’s come out from American Home Shield has been great. Nobody has been bad or gave us any bad advice or did bad work. The people are very nice and knowledgeable about what they do in the department. If they can't do it, at least they're honest about what they can do and refer us to somebody else in the company that can do it. So they're very helpful. The last recent company that came did our toilet and the floor. The toilet was leaking water, so they had to seal it and put in the floorboards. AHS has someone come out and service our pool every year as well, and they turn it on and off. Overall, American Home Shield is a good company, and they save us money. If we regularly call somebody else, it'll be twice or three times the amount of money.

Some rats chew through my AC wire on the outside of the house but they did it in such a fashion that it really destroyed all the wires and the AC wouldn't turn back on again. So I called American Home Shield and paid the 75 bucks. I know that they take a little bit of time to reach out to the techs, so a minute later, I gave the contractor, Crispy Air, a call and told them the ticket number through American Home Shield. Then they started the process and a couple of days later, the tech came out first thing in the morning. Two hours later, he rewired it all and the AC was back up.

American Home Shield works with foreign people versus English-speaking people. When I'm asking for a certain thing, like when I asked them about fixing the bathroom, I just have to explain myself a couple of times. It’s just me having a hard time understanding them. Other than that, their customer service is good. Their personnel are okay. Also, the tech did good. He was nice and professional. He came in, did what he wanted to do. He had to put a hole in the wall downstairs in the floor to get to the toilet, so they have people coming out tomorrow to fix the wall. They put an order in, said it was them who did it. They called me yesterday to schedule for it tomorrow to go ahead and fix it.

I had an AC problem and American Home Shield sent out RocTex. JT was great. He really couldn't find an issue. He cleaned the unit, sprayed it and did what he needed to do. The unit is back to normal.

The hot water in the shower didn't work, but it did in the sink. I couldn't change the part myself. I reached out to American Home Shield on my app. KAA came out and they were great.

I needed to use American Home Shield on two occasions with horrible responses. My water heater went out 6 months ago and AHS never sent anyone to fix it despite frequent calls to them. I had to pay to have the water heater fixed. Last week my air conditioner went out in 100 degree heat. Again, AHS said they would have the company they use call me. No one ever called. I called the company assigned to my case and no one ever answered. I subsequently found out the company I was to use had filed bankruptcy!! I had to pay $8000 for a new air conditioner. I am so furious with this company and I cancelled them immediately. I paid $46+ per month for absolutely NO SERVICE.

In the beginning, I started to have some issues with the tech diagnosing the issue right. He didn’t take his time to find out what the issue was. He told me that the issue was fixed, but then the issue really wasn’t fixed. I called American Home Shield and told them that I didn’t feel like the guy was doing a thorough job. They called him and then somebody else came back out. The second person was great. I like the peace of mind of getting AHS to fix any issues that may arise with my appliances.

I recently purchased a property for short-term rentals. I decided to purchase a home warranty so that I am covering in case anything goes wrong. I experienced my first issue a few weeks after purchasing the warranty. My HVAC unit was not cooling off the house. It was very difficult to reach somebody to, and take a look at the unit. You cannot make a claim or do anything before paying the service free. Eventually a servicing company contacted but was unable to take a look at the unit for a few days as it was a holiday weekend. I contacted 3 other AC companies who took a look at the unit and told me that the unit needs to be replaced. Eventually, when the service people came to look at the unit, they washed down the unit, added some cooling liquid, and told me that the unit is working despite it being unable to cool off the house. Needless to say, I had to replace the unit on my own (as it was "working" and were unwilling to stand behind their product).

The claims process was pretty quick. I called in and got to the automated responses. I was real surprised that they connected me, and then sent me an email, let me know that the contractor would be coming out. Everyday Heating and Cooling called me the next day and said they would be out the following day, which was a Saturday, between 11:00 and 8:00. They showed up about 10:00 in the morning and they were done in 15 minutes. I couldn't believe how quickly they got it fixed.

It was fairly easy to do the claim for the AC unit. I also sent in a claim when I had an issue with the microwave. American Home Shield sent out a technician to diagnose the microwave. He found out there was a issue with the microwave, but he said, “Hey, we don't fix microwaves.” So they put another claim in for a different contractor and they replaced the microwave. So that was good. But I had an issue with the garage claim. American Home Shield doesn't cover much for the garage. So that was a bust of paying a deductible for that. That's probably due to the policy I have because I heard if you have a super different policy, then everything like a garage is pretty much covered.

I did a claim for a rekey. A tech came and he was great. He was very prompt, organized, and professional. I need to submit another claim to American Home Shield and hopefully, it will be as easy.

Airmax came out for our AC and since the service, it’s been working just fine.

The guy who was sent out through American Home Shield was very professional. He was super quick. I appreciated him coming out and rekeying the home.

When I called in to make my order, the person at American Home Shield asked if I got any other issues concerning plumbing so the techs could address it when they got out here. So I let them know the other things that I was concerned about and that I didn't know where the leak was coming from. When the first plumber came out, he said that the leak was coming from under the kitchen sink, then he screwed a bold and said that it was loose. It was not even five minutes and he said that should take care of the problem. He also went to look at the bathroom upstairs and gave me a price since he noticed that my tub was cracked. He said I might need to replace the tub or I was going to have a leak eventually.

When I first requested service for my dryer, the lady asked me what was wrong with it. I said it was not working and not drying my clothes. True Vine Appliance Repair came out and the service that I received was great. They replaced the heating elements and the dryer is working good. We’ve had American Home Shield for the longest time and they protect and help us and service our needs. There were only a couple of issues that I have with them misunderstanding me when it came for me to pay my copay and I was not satisfied with that. Otherwise, it's okay.

I spoke to a representative regarding an air conditioning issue, and the rep did an awesome job. The tech then came and I was told the capacitor burned out. He did so many things that he sent us the receipt.

Every two years, I'm getting a water heater. Every time I get one, I'm out of pocket $600 to $700. It's like I'm paying AHS 93 a month for a referral. They look for a plumber or an electrician and I pay my service call. The contractors can charge whatever they want. AHS has a fee but they have a lot of hidden charges that they pass on and we have to pay.

I’ve used American Home Shield twice. The way the service works is fine. I can go online, request someone to come out, and they come out fairly soon. When my dishwasher was not working, a contractor came in and told me what the situation was. They told me someone had installed something improperly in the dishwasher.

I was having some issues with the AC and the tech was very nice and professional. He did the job and the AC has been working good so far.

The air conditioner stopped and it would come on just on occasion but it wouldn't cool down enough. The tech was very professional and friendly. I told him what was going on and he knew what the problem was right away and he was right. All he did was clean out the drain. I'd highly recommend them again.

I've had a couple of claims with American Home Shield, but whenever they fix something, it doesn’t last, like with the garbage disposal. There was a problem with the machine, and they changed it to something standard, then after a few months, it's not working anymore. When I had American Home Shield change the faucet in the shower room, they replaced it with a very basic one. The water on top of the faucet gets retained, and after a few months, the faucet already has some discoloration on top of it.

My dishwasher seemed to be having problems. When the contractor came out, they found out that it wasn't the dishwasher. It was something with the plumbing. So American Home Shield had to send out a plumber. My son dealt with them, and everything was okay. They resolved it. I appreciate having American Home Shield because I'm sure it would have been a lot more expensive had I not had them.

The AC wouldn't turn on. Some wire got burnt and it wouldn't work anymore. The tech was nice and quick, and got the job done. We've been very happy ever since we were suggested to get a home warranty program.

It took several days to get the tech out here when I submitted a claim for the AC. I was glad that it intermittently, at least, working in the meantime. The tech gave me some ideas about what was going on with the unit and what it might cost to replace it. It seems to be working okay now. The call went well. However, when you'd call American Home Shield, you’d get a recording. The computer would say something about, “Would you like this charged to the account that we bill you with every month?” I said no because I needed to charge that to a different card. It immediately said, “Okay, we're putting the charge to…” It didn't ask me for any other method of payment. So, I had to call back and speak to a person and then he canceled that call, and then we put in another call manually with the card I wanted to use. Other than that, the person was wonderful.

My water heater went out and the the plumber who came had to replace it. He was very professional, and so far, so good. We've got hot water. I like American Home Shield because it gives me an option. I just went online, sent a request in, and within minutes I got the information of who was gonna come out. I also love the fact that we get a picture of the person who’s coming.

I just had my air conditioning fixed through American Home Shield. It's an old unit, but they came and they fixed it and it’s working well. Everything else has been great. The guy was nice.

I had a backup with the toilet. Submitting the claim was easy and I got notified the same day that it was assigned to somebody. It was quick. But I had a little bit of a problem with the contractor. They didn't have any equipment with them. If I tell you that the toilet is clogged, why wouldn't you come with the equipment to unclog it? I was going out of town that next morning and therefore, I had to wait a whole nother week. I tried calling and I spoke to somebody at American Home Shield but she didn't understand what I was saying.

My air wasn’t working. I filed the claim with AHS, the techs came right out, and it was fixed. I've heard of other people who had major problems with AHS but so far, I haven't had any issues as far as them handling the claims or anything that I've used it for. I like filing my claims on the app or online because within 5 or 10 minutes, I get assigned a contractor. Then I get a text and an email. And within the next 24 hours, I get contact from the contractor. I’ve also never had a bad or rude contractor come out and if the job is something they can handle, they fix it.

AHS has a decent price to get stuff worked on, and if it goes bad, they stand behind the product. So I could get a new one. They did a great job with my recent claim for the oven. The oven wasn’t doing what it was supposed to do. It wasn't heating up fast enough. The tech saw it was the coil like I thought it was and he fixed it.

My air conditioning broke and the tech who came out was hands down amazing. He resolved the problem instantly and thank God for that because it was 110 degrees that day. I was both shocked and impressed that he was able to do that so quickly. All in all, AHS has been fantastic. Coming from Florida, where getting their service is not an option, it's very welcomed. And having that feels like having a security blanket around me.

We're in the process of selling our home and we needed to get our AC serviced as part of the contingency. I contacted American Home Shield and said, "Hey. I just need a basic AC service." They sent out Grace Heating & Air and the tech added three pounds of Freon. He said, "Okay. Your AC is fine. Everything's good to go.”

The air conditioner was blowing cool, but not cold. I submitted a claim to American Home Shield over the internet. I went on their website, submitted the claim, and said the air conditioner wasn't blowing cold. It was fairly easy. They sent me the name of the company that was coming and when they would be contacting me. The service provided was great. I had no issues using them. Austin was a great company to work with. They were really easy to talk with and they were very understanding of the problems I was having. Their technician came in and took readings at a few different vents and then compared that to the return air temperature. After he got those readings, he determined that it may be low with Freon and went up and check pressures and it was low. He put some Freon back in the system and then let it run for a little while, and then came back in and took readings at the same vents again. Everything's performing the way it should be.

The directional valve in the shower would shut the water and when the repair people came, they told me there was nothing wrong with it. I had to send them a video. I asked if they saw it dripping because I wasn’t complaining about the direction of the water but that it wasn’t fuming. Once the water was off, the water would stop coming out of the head. They said they would see if they could get the directional valve replaced and they were able to get that taken care of. I haven’t had any issues with American Home Shield. They’re good.

AHS is pretty prompt. If I need something to be taken care of, they get someone out right away and take care of the problem. If the issue cannot be resolved then the techs let AHS know and they take the next step. Recently, the compressor of the refrigerator went out. The tech decided it was time to get another one. He was very friendly and helpful. But I wish AHS would add electronic items like televisions, DVD players and computers to the coverage.

Last year, there was one AC company that wouldn't do the work. They said it wasn't covered. But then American Home Shield sent somebody else out. They did the work and said it was covered.

I am liking American Home Shield. I've been having a few issues and I've called and they've sent just the same guy that has been coming to me for the past year and he's very professional. He has another guy that works with him. Both of them are on the level. They always explain everything to me. I'm very happy with their service.

American Home Shield sent two to three different contractors who couldn’t diagnose the issue of my air conditioner. When Air Doc came out, they were able to find the problem within 10 minutes. The tech was a good person. I really looked forward to him coming back to fix it. I was told that the parts were here on July 2nd. American Home Shield had the tech scheduled to come back here. But when I contacted him myself, he said the home warranty company doesn't make my appointments for him. That was the last time I heard from him.

The contractor for the AC was very good. They arrived when they said they would. The tech was very polite and professional. I was very impressed with him. He found out that the issue was some part of the motor. I've been very happy with AHS. They say they'll come out within 24 hours and they have pretty much done that.

The job was changing the gasket inside the tank. The plumbers were good about showing up. They did a good job. The guy had it done in five minutes. He knew what he was doing. But we had a problem earlier that American Home Shield asked if we wanted someone to come in and check our air conditioner. The guy didn’t do the job right. We wanted him to check over the air conditioning. He told us that our air conditioner downstairs doesn’t work, and he would report it to AHS. He never reported it. Also, if we pay him to come in and inspect, he's supposed to clean the grills on the outside. He didn’t do anything. Other than that, AHS been doing a decent job.

I like the most recent services that I've got. The person that came out was outstanding, very nice, and professional. He was very knowledgeable of what the need was as well. The good thing about AHS is they got good people coming out and we don't have to wait forever. What I don’t like about it is that if we need services, we have to wait until we get the deductible to pay. But other than that, I tell everybody to go with AHS.

My AC wasn't blowing out cold air and it kept freezing up. It would just shut off and would keep running but nothing was coming out. I did a claim online and American Home Shield's website was easy to use. I can put pretty much anything I need for them to know in there. They called me and let me know who was coming. the service company was great. They explained everything and walked me through everything. They got the unit working. But then a few hours later, it stopped working. After the last one visit, everything has been great. I was pretty satisfied. I've had a great experience with American Home Shield.

So far, American Home Shield's service is good. I couldn't get somebody out to my house quick enough. I was without air conditioning for about 10 days when it was about 100 degrees here. Thankfully, I was only out on my upstairs unit. So, I still had air downstairs. It wasn't a terribly horrible thing, but they didn't have anybody available to come for a decent amount of time.

I like what the warranty is supposed to do regarding being able to contact them and have them pay a service fee and have them make the repairs. I have a flue that's connected to my hot water tank and it's leaking. When I called American Home Shield, I explained it three times. The flue that connects to the hot water tank and goes up to the roof is leaking every time it rains and I need the flue repaired. AHS wrote it up incorrectly and assigned it to the incorrect service provider. It should have been assigned to HVAC. So, plumbing came out and said it was an HVAC issue. The tech also said to let AHS know.

I have peace of mind with American Home Shield. We have some hiccups, still dealing with some stuff, but that’s out of their control. For the most part, everything that has been an issue has been repaired except my microwave being installed. But I'm just waiting on the fillers for that. The communication sometimes can be off with AHS as far as letting us know what's going on. But other than that, everything's fine. My dishwasher went out and within a couple of days, A Plus Appliance came out. Then, they sent their reports back to AHS. The tech couldn’t repair the dishwasher so it was replaced. He was waiting on me to see what kind of product I wanted to order. So, it took less than two weeks. When I ordered it, they normally just give you an estimate but it came within a couple of days and they scheduled my appointment, and the tech came and installed it.

I put in two claims. But I got disappointed with one claim. My hot water heater went bad and American Home Shield sent M&S Plumbing out there. They came out the first time but they didn't fix it. So American Home Shield sent them back again and they replaced the water heater. They took the water heater out of the box and put it on the side of my house. I couldn't see it if we come out to the garage. Plus, the old water heater is still up in the loft right now. When I called American Home Shield, I told the rep about it because the tech told me, "Look, we can't take the water heater down right now because it's too full, the water that was in it. So you have to let it evaporate out of there, then call them back." It took almost three weeks for that thing to get light.

We had a refrigerator that was not cooling anymore and not freezing. I got on the phone and called AHS. Submitting the claim was easy. They said they would be sending somebody out to come to fix it. When the vendor came out, the guy said it needed some parts that need to be ordered. I requested to get him again if he could come back, but he said he didn't know. Somebody else had scheduled him. We got somebody else but they worked out just as well. Everything is perfect. It's running as it should be.

I had to use AHS a ton with the membership. Even though it was a benign situation, I appreciated it because I was able to get someone out to assess the situation. I'm pleased with the service. The contractor was very knowledgeable about the situation. We were trying to figure out why a light would not get light, and it was because the light installed did not have a dimmer and it was a dimmer. They switched it back to the original one. I have another property and I don't have American Home Shield for it. But it seems the turnaround time to get a technician out was a little bit faster.

Usually, I do my claims to AHS online. It is very easy. The only information we get is that the contractors specialize in what we're asking for. American Home Shield is great and I'd tell others that they should get it. The price is right. I like the quality of workmanship and that they cover everything in the house from plumbing to roofing. Anything we need, they're there.

So far, American service is doing pretty good. But I would like American Home Shield to find the contractors in my town. The last contractor we had replaced our water heater and it went well. But they came out of Houston. So the only thing I'm having trouble with is the contractors. Right now, I'm supposedly getting my AC worked on.

My microwave went off. It came back again but when we tried to open and close the microwave, it wasn't working. The rep was very assisting and I liked her. The tech was really good. He really figured out what was wrong and fixed it. In one hour's time, he was done. He was very friendly, professional and courteous.

Everything that I have right now is a bad experience. I put in a plumbing claim and Hill Water Works requested us to buy the parts ourselves but I have no idea about plumbing. They did not tell me what kind of part. We bought the parts the best we can to fit whatever they needed. But it didn't fit so we had to request again. Now, they're giving us a hard time and not coming back to complete the job. This is a couple of weeks already. I called American Home Shield four times. They said that Hill Water Works was going to call me back to make a schedule to come back. But they never called me. I expect them to call me today but I still haven't received any call.

I recommend to people to get AHS because it helps with some appliance situations that could be costly. When I had a problem with the refrigerator, American Home Shield couldn't help me because it was a design flaw. So, all they could tell me was, “Empty your refrigerator and the freezer, turn it off for three days and then turn it back on, and you won't have the problem.” And it was true. I did that last year and now it's happening again. And they did write out a report saying that this was a design flaw from Samsung, so that way, if I wanted to reach out to Samsung directly and figure it out with them, I could. I also knew going in that they can't cover the entire refrigerator.

When I got the insurance with American Home Shield and I purchased the house, they recommended me from the warranty. They said, "Our service provides locks to switch your locks," and asked if I would like to make the appointment. The contractor came out there and switched a few locks. We like all the service.

The tech changed the two little things that click. He was excellent and he did it in such a little short time. He was very effective. He was a gentleman. He also cleaned his feet and he worried about his feet. He was very, very nice guy for being so young. Home Shield is great. We had different people coming and working, and some of them want to do a good job and some of them don't. But that's part of business.

Our AC wasn't blowing cold air. I called the contractor to schedule an appointment. They texted us the day of the appointment and they called 15 minutes before they arrived. The contractor was great. He had all the parts he needed. He then double-checked everything to make sure that was the only problem we were having and that everything was working correctly. AHS is worth it. It saves money in the long run.

American Home Shield should cover more things like your flat screen TV. It's in your home, it's an appliance. They should cover it. They have some things which they say they don't cover. If it's a home warranty, they should cover everything. The last time, this guy came out to fix my plumbing. And he said I needed a new stopper in my bathroom sink. That's part of the plumbing. It's a part of the sink. He shouldn't even have to call AHS and ask them. That irritated me. I've had that done before and they just went ahead and replaced it. But he fixed everything.

My experience with them was horrible. They got a plumber to look at my issue and they told me that since it was pre-existing, they wouldn't cover it. Also, I couldn't get back the $100 I had to pay. They just kept trying to get me to increase my coverage, and I'm like, "No, I don't want to." Finally, I just hung up on whoever that person was.

AHS is good and they respond really well. But I have an issue with how they pay out when something needs to be replaced.

I have other family members who have American Home Shield, and they referred me to them. I have had AHS since ’20, and I really liked the service that, so far, I've gotten from them. I have had other types of coverage with someone else, but right now, I prefer to have American Home Shield. Their customer service is really excellent, and they act and are very timely and professional people. I like the way they've handled me. This past spring, they came out to service my air conditioner. Recently, my faucet leaked, and the guy from Aaron’s Plumbing came and repaired it, then one of my faucets started leaking. So he has to come in and make an adjustment to stop this leak. Aaron’s Plumbing called this morning, and they are coming out Monday.

I've been really satisfied with American Home Shield this time around. What's kind of crazy is that I had them previously, and it seemed like it would take a long time to get people assigned. I'm in Dallas now, and it's a really quick turnaround. I put in a claim in May. Then I had one just recently. The claims went well. They followed up and followed through. The only thing is that with my last one, it was a plumbing issue, and the person they sent out didn't really give me any solutions. So, I ended up going with someone else that resolved my issue sooner than five days away.

I had an appliance that was not properly working. I called American Home Shield and got an appointment for a service person to come and repair the appliance. American Home Shield sends information quickly and usually will have the company reach out to me. But I always call them before they call me. the initial response was quick and a technician came up promptly. He was very professional. He took a look at the appliance and explained that he had to order some parts in order to complete the repair. That’s what he did.

My last service was for my microwave. It was broken and they came out and they tried to fix it. The part that they brought with them would have worked, but it was damaged. Then they got three more of them shipped, and all three of them were damaged. They finally got it on the fourth try. So it took two months. But I don't blame them for that.

BAD SERVICE - I am really getting upset with AHS customer service. I have called 5 times to get a contractor to come to fix my AC. It's 91F and feels like 100F in my house right now. I have a elderly couple with me and I am concerned. I have called to request a service and the vendor said they will only come on Monday end of day. I cannot wait until Monday and AHS told me they do not have anybody else to send. The contractor says to come in 24 hours they need a request from AHS to expedite the request. AHS has said they have requested twice by email, but the contractor is saying they have not received. I requested to be copied on the email to the contractor, and AHS said they cannot do that. I am stuck and HOT. Why a simple request is not being resolved. I do not know who to talk to. I NEED A RESOLUTION!!!!

I bought an American Home Shield warranty because I had one about 10 years ago and it was wonderful. Curently I have had the worst experience with the service. My A/C went out on my 1st floor a month ago and I live in Glendale, Arizona so it is very hot. The AHS Rep put in the request and a 3rd party was contacted. The A/C company, Same Day Air told me that my A/C Thermostat needed to read over 90 degrees for it to be considered an emergency. I responded that not only are both of my floors reading over 90 degrees but my house is filled with 2 people on disability - Multiple Sclerosis and a 3 month Liver Transplant person, plus 4 children ages 5 - 9. SDA told me it would be sometime the next week but they would try to help, 6 days later, I called AHS and they contacted SDA to request a date.

American Home Shield keeps us from having a big repair bill happening to us unexpectedly. The reps respond very quickly. I either get an email back or they call me. There was a electrical outlet that the circuit breaker fault connector wasn't working right and the contractor came in and replaced that. The techs were very fast, polite and professional.

Both my air conditioning systems lost their compressors. American Home Shield contacted a technician and the technician came out. The repair work both times has been good. Everything's working. My house is cool. The first one was a little lengthy, but the unit was older. So, it took a little longer to find a part. I had a lesser plan, initially, so it cost me extra money the first time. The second time, I was in a position where I renewed my plan the month before, and I upgraded it, and that didn't cost me anything. So, I was more than satisfied. I like not worrying about repairs ‘cause repairs can get very costly very quickly, and it can add up. Before you know it, you're out three, four or five grand.

I had a problem with my dishwasher and the tech corrected that. He did a really good job and he was very professional and personable. I was pleased.

I had a leak and when the tech came in, he fixed the problem right away, and gave me some good tips about my hot water tank. He was excellent. It was an excellent service job.

I like American Home Shield. They have been prompt. I had some issues with the cooktop that is finally being resolved. It was an issue of having vendors. I've been with American Home Shield for 15 years and this is the first time that's been this difficult. For a while, I wasn't getting communication. I would call in to find out what was happening. I had two different calls. One of American Home Shield's representatives hung up on me. Another one said they were going to do something but never got back to me. I knew that they were at a level where they probably couldn't do more. I was trying to find out who I needed to go to next because I was running into a wall. Once I was directed in the right way, everything from then on out was good. I'm very pleased with the resolution for the cooktop. It is being replaced.

Our garage door wasn't working. The tech came out and fixed it. I like that I could just call AHS, it was $75, and they fixed it. There have been problems where they have taken months to fix it before. Also, there are still problems with my oven since the last time they fixed it and AHS won't replace it.

The AC quit so I called American Home Shield, and a representative came out. He found a faulty wire. He was gone in 20 minutes and the unit has been working fine since. We had a recent visit from an electrical outfit because we have four ceiling fans that are all going out. One is completely out. We are still waiting to get the report on that one.

My air conditioning wasn't cooling and the tech was timely. He was efficient and did what he needed to do. I was pleased. American Home Shield is a safety net so I appreciate it. I'm happy with their service so far.

My disposal wasn't working and the water was backing up in the sink. I can never pull up the page where I can self-service to do my claims. So, I have to call in and it's just frustrating. The contractors do the job but I like someone who's a bit more polished to come in. But AHS probably chooses the cheapest option. Other than that, the coverage is good and AHS is not a ridiculously priced product. Get the warranty.

American Home Shield is very responsive. If you have a problem, they'll fix it. It’s worth it and you get what you pay for. You get the coverage. Any time I have a problem, I go online and tell them what the problem is. In a couple of minutes, they have somebody to come and take care of it. I used the warranty when our ceiling fan was not responding to the remote and it only turned one speed. It was supposed to have three speeds. Technicians came out and they did the job. The ceiling fan was defective and when the technicians got here, all they really had to do was check out the one that was there then they replaced it with the one I bought. They then cleaned up after themselves. I was satisfied.

AHS sends people out who get the job done. It's an easy service to have and maintain. It comes in handy when we need it. They had to switch me from another contractor to Beaches Air Conditioning because they were able to take my call sooner. My experience with them was fine. The tech was really nice. He called before he came and everything that was expected was done. He said that the line was clogged and he told me how to prevent that in the future.

My refrigerator had been turning off all the time. I have one of those GFI plugins, and it’s kicking out the little button all the time. American Home Shield scheduled the technician with Sears. The tech cleaned the coil but the problem is somewhere else. He said the fridge was fine. I called an electrician on my own and the guy did so many tests. He said my electricals were fine so the problem is the fridge. So I'm trying to get another fridge. But right now, it's a problem because there are not many on the market.

I like AHS. I did a claim for my refrigerator, icemaker and microwave. The repairman checked all that while he was here. He knew exactly what he was doing. He was very qualified. He got right straight to the job, explained it and got it done within the hour. I would recommend AHS very much. I had been with another company and it was a disaster every time. This one was great.

My AC was messed up in June and the tech was great. He was nice and after he figured it out, he took care of me. I like when American Home Shield sends me knowledgeable contractors like him.

I submitted an air conditioning service request on the 11th of July and it's still unresolved. I have been speaking with American Home Shield agents every day for an hour since the 11th. I'd love to actually have somebody give me a call for a change. For this air conditioning issue, I got a contractor assigned by AHS. Quality HVAC showed up at the house on the 13th. They did the inspection, they called me with the diagnosis, and they said that they are going to send over the diagnosis to AHS for repairs. They also emailed me a copy of the diagnosis.

If something breaks, they'll come out and fix it, and if they can't fix it, it'll be replaced. I sent in claims when my dishwasher wasn't working and my toilets were running. Then a contractor called me, notified me within the same day, and was able to come out to my home within a few days. They were very professional. They were great. The plumbing issue was corrected and then I had to get a new dishwasher, which a different company delivered.

So far, I've been liking AHS's attention and how fast our appointments are set up. We weren't getting cold AC recently and the techs only had to put Freon.

The first time I used American Home Shield, they claimed my furnace was torn up and didn't do anything about it, so I left it alone. The second time I used them this year, I got pretty good service. They charge $100 to come out and see what’s going. The day they had somebody come by to do the service, I wasn’t gonna be home, so we rescheduled. When the techs came, they found out what the issue was and fixed it. So far, American Home Shield works okay.

Sometimes, it's pretty difficult to get to an agent. Also, AHS could get people who speak English. Some of the agents don't and it's like they're coming from another country. Other than that, the techs have been fine and with AHS, I save money on repairs. Service has been pretty good. One company came out, fixed my problem and my appliance broke again. The second company said they can't fix things because there's a national recall. So now, Samsung's coming out.

We had a leak. I spoke with someone from American Home Shield and she was very professional. She understood everything I said and they expedited everything as quickly as they could. A tech that came had to find the leak and repair it. He was very knowledgeable, friendly, and professional. The leak was fixed but he informed me that someone may have to come back because the water was still coming in slow. They had to replace some of the pipes because they may be clogged. I had to put that off and told the tech, "We will call you all back and let you know that he could come back out." If he's gonna be the same person, that'd be great because he already knows what's going on and how to fix the problem that's still going on.

I'm really upset with American Home Shield right now because they were supposed to be calling me about my dryer. It's been over two months. A technician came in and there was a part that he said was supposed to be ordered. He took it and I waited for a week. I didn't hear from anyone so I called the company that was assigned to me. Their phone goes straight to voicemail. They don't even reply or call you. For the past three days, I've been calling American Home Shield asking them what was going on. I needed some updates. I was told that someone would call me within 24 to 48 hours. But no one has. As a matter of fact, I called them this morning to have someone call me and tell me when are they are gonna fix my dryer. They don't have any answer for that. Now I'm about to get the Better Business Bureau involved because I pay American Home Shield $65 every month and that's not right.

I like American Home Shield. The two times that I've used it worked out very well. The first claim was on my AC unit, and it ended up being one of the fans on the outside unit. The guy had the part with him and he was able to replace it right then and there in less than an hour. The second time we had was also on the AC unit. Living in Las Vegas, that's important. The tech was able to determine that the issue was in the attic. One of the fans inside the unit went out, and he had the part, replaced it and we were good to go in less than an hour there as well. American Home Shield does a good job of vetting their contractors.

My husband nicked our AC power source. We submitted our deductible up front and they were super responsive. There was no paperwork and in the end, everything was taken care of. The tech was efficient and professional. Everything has been working pretty smoothly. AHS pays tons of costs when it comes to some of the home repairs. Plus, the contractors they have sent have been really good.

Going online to request service, I've never had an issue with anybody coming out. The hardest part is if you do have an issue and you need to call in, you're on hold forever. But recently, I have not had to do that. When the pool pump was leaking, the contractor had to come out a second time to fix it. But the tech was wonderful. Also, I didn't have to pay $2,500 to get a new pool pump.

The refrigerator would not keep the temperature. A person that came out to do the service and he was very professional. He improved the refrigerator the day he was here then had to order a part. He came back in a week's time and finished the work. Now, the refrigerator is perfect. I recommend American Home Shield.

I had too many plugs on one circuit and the one behind the refrigerator burned out. 1 Call Contractors came out and they went through a process and then they showed me what was wrong. They told me what was wrong, and then they told me how it went wrong, and then they told me how they were gonna fix it. They did a wonderful job.

Service is fairly okay. I try to get the same contractor that has come out and fixed before but AHS switches a lot of contractors. But I keep the service 'cause it's affordable and they got better when they have come out. I also keep the warranty because of my air conditioning unit which is one of the most important things 'cause we live in Phoenix Arizona.

The garage door didn't open or close completely. It's stuck halfway. The techs had to replace some mechanism in the garage door and they fixed it. AHS is pretty quick to answer your call and get people who can come to your home and fix the problem. The deductible is a bit high but as long as they give good service, I'm pleased.

I used American Home Shield a few weeks ago and it worked out well. The tech came, checked what was going on and fixed it. The only other thing was I had a washing machine bust on me about a week ago, and I was trying to get clarity in terms of the discount program but then they pool wherever vendors that they purchase from and see what kind of deals I get at that point.

This is our second year with American Home Shield, and it has been good. We ran into some hiccups where we had trouble getting in touch with people. In the end, it all worked out. Primecast Plumbing is on their way back out right now because they scratched the sink. I'm not upset with them. They're addressing it. It was the other company on the West Bank that we went round and round with and when they finally came out to fix the issue, it was working. In the end, it's been a good experience. I would renew AHS again.

Joe's Mechanical is excellent. But I've been trying to get my air conditioner done for a month and a half. It should not take that long. That is unacceptable. I'm 60 years old. I have a CPAP machine. I don't understand why it would take so long for American Home Shield to give an approval. Joe's Mechanical took my unit apart, was able to look at it and tell me that the wires were burnt. They even looked at my heater and said things were wrong with that. But American Home Shield sent out the Three Kings. They are scam artists. American Home Shield needs to fire them. They tried to get $450 from me to put freon in.

So far, my claim experience has been good. The tech has fixed most of my plumbing issue. The contractor has to turn the claim in to AHS to see if they're going to pay for it. But they haven't done that yet.

Recently, there was a leak in our shower. The guy was great. Very professional. He came out before because I remember the folks that are very good. He did exactly what was expected in a professional manner. There are certain things that have bumps in the road with the contractors, but they are usually worked out. I have recommended American Home Shield a number of times, but folks don't realize that you got to pay a little to get a lot later on down the line. But I have the warranty for when something goes wrong in the house, I make the claim, and AHS does their part. So, I'll make sure my autopayment is available.

There was a leak underneath the sink in the first-floor bathroom. The techs weren't able to come for at least two days. So we waited. The tech let me know he was on his way and he fixed the problem. With AHS, I like the assurance that if something major happens, I know who to call. It's not like I have to go research and get a first opinion, second opinion or third opinion from someone to resolve my issue. Sometimes, it's not as quick as I want it to be but the problem eventually gets resolved.

American Home Shield provides prompt service. They're nice and quick, and that’s how I like it. Today, I called about the water heater. I asked the guy to tell me the condition of the water heater. So, he did that. He was very professional and friendly. The only thing is the time of contact. I called them on Friday. I thought it was 24 hours, and they got back to me on Monday. Other than that, I’m satisfied.

If something breaks or goes down, American Home Shield sends someone to fix it for a fee. Sometimes, it just takes a lot of persistence to get someone to come out for things. Overall, my experience has been good.

It was efficient when I submitted a claim for my Maytag washer. I called, and right away, a company called me back and scheduled the appointment, and then came and checked out the equipment. We ended up finding out what it was. I just ordered a new part that's supposed to come in today. I was very satisfied.

There was a problem with the motor of the garage door opener. I had one vendor come out first and they couldn't fix it, so then AHS sent Haro and they came right away. The part they put in lasted about 20 days to get here but I understood that there's a delay right now on parts. Once they got the part, the garage door opener got repaired.

I submitted the claim all digitally and it worked out as smooth as it could have been. It has been great since the contractor fixed the issue.

I've had two or three A coils that had to be replaced in my air conditioner. Granted that it cost me money for the Freon because they changed all that around. But as far as the labor, it was a godsend. A new air condition unit costs you $8,000 to $10,000. They just replaced part of it, but it helped me out a lot. But I liked Myers better than I did this other company. Myers seemed a lot more professional and not as dismissive about concerns that I had. I did a claim for the microwave and I used the new thing that American Home Shield had where I did a video call. It was pretty, pretty helpful. I like that part. The guy that came out took care of the problem within 10 minutes. It was super professional and really nice.

The hinges on the microwave’s door were still attached but the door fell to pieces. My wife did the paperwork online with American Home Shield and the contractor called and did a video chat. I just showed them what happened with the microwave and they said, “Okay.” Then, they came and repaired the door. It’s working perfectly now. We got excellent service from AHS. We've been taken care of anytime we need anything. The guys are always courteous and awesome. I'm very happy to have them.

I had several problems with my refrigerator, so I contacted American Home Shield and submitted a request for repair. They immediately took my deductible and scheduled my appointment for repair. The tech that came out was very professional, and polite, and punctual. Everything is fine now. I've had American Home Shield for more than five years. I like having the assurance that if something goes wrong in my house, I have a trusted partner who will get somebody reputable out to my home for the repairs.

Appliance Plus was awful. First, they looked at the dryer and said it needed a part. They ordered that, came back with it and said the dryer was fixed. When I used it again, it worked for one cycle and then stopped working. So, they came again. They said it was the same issue and they said it was fixed. After I used it for one cycle, it stopped. I contacted AHS and waited a whole week. Neither American Home Shield nor Appliance plus contacted me. I reached out to AHS again and they said they were going to send someone from Sears.

There’s been a problem with the air conditioner. The claims process with American Home Shield was a little painful and confusing because there are some communication issues between the air conditioner company and how they're wording stuff and American Home Shield’s interpretation. It kind of became a little cluster that we had to sort out because they were a little incompetent on dealing with it. The air conditioner finally got handled, but it took several calls from us to the air conditioner company and American Home Shield to resolve the problem. The previous claims we've had weren't as bad. It's just they're frustrating to deal with because there's always some catch and they always find some way to explain to you that they don't cover certain things. What you believe was supposed to be covered is not fully covered, and it's a little aggravating.

My air conditioning was making a bunch of racket and I thought it was getting ready to break. The noise was so loud. I called American Home Shield and they gave me one company and but that company refused. They said they couldn't get to me for four weeks and I didn't feel that was satisfactory. I called back to American Home Shield, told them my issue and that the contractor refused to give me a sooner date. American Home Shield indicated they would contact them but they didn't get any response on them also. So, we canceled that order, then AHS set me up with Seabolt and they got right to me. Their techs said that it wasn't the problem that my neighbors indicated. It was just a loose bolt and they handled it. The AC has been working great since then.

My HVAC system shut down. The first time technicians came out, they didn't find anything wrong. The second time someone came out, the unit was fixed. The technician was fine. He was young and seemed low-key. He may have been new and that may have been his first time out. I got the feeling that he wasn't fully experienced with what was going on. It seemed like he was pulling at things to figure it out instead of knowing exactly what happened. I asked him a question and he answered but it didn't feel like it was with a lot of knowledge.

There was water that was leaking from the back of our refrigerator. The techs thought they were going to do a part and it was something from the icemaker. But when they came back out after they got the part, they didn't know what was going on. They said the refrigerator wasn't going to be repaired because that part wasn’t what they thought it needed. So, we're going to have to get a newer fridge. American Home Shield sent the information through email that we have to go online and select the refrigerator that we want and that's where we are right now. We've had major things happen over the years, where it may have been a furnace or our heat wasn't working, and we've always been able to use AHS. And whatever it was that they needed, we know we needed to have done. If they can repair the issue, they will and it's really good because we're not just stuck and not knowing what's going to happen.

The claim for the electrical issue was wonderful. For the first time ever, everything in my box flipped off and we had a brownout. I wanted to make sure that whatever surge came through didn't do any damage. American Home Shield expedited it and a guy came out, looked at it and said that we were good. However, I don't know what happened with the ice maker. I got charged for a service that didn't happen and I never got my refund back. I had canceled it with the provider, and they were supposed to correct that, but that never got resolved.

My garage door is not working, and when the garage people came out, they said it was electrical. I had the electrical team come out, and they said it was the motor, which this repairman said a few minutes ago is the motor. He's got to report back to American Home Shield before before they can come out and repair it. With a home warranty, I don't have to pay the high price of calling in a separate company, and so far, everything has been on top. Customer service has been fine. I had one problem with a carpet cleaner that I went through American Home Shield though. They didn't do a good job then they came back. The guy tried to tell me my carpet was too old and it didn't look good, and I told him my carpet was three years old now. I got it to American Home Shield, but they said they were a different company. So I dealt with it.

My garage door claim went fine. On a different claim, I requested a full service thing, and the company that came said they'll contact American Home Shield and come back to finish the job. They were waiting on getting approval from American Home Shield for certain parts. However, they haven't come back and they're not answering their phone, so my experience has not been great thus far. Overall, having American Home Shield saves costs in certain big items, but whether their providers come on time or call you back, there's no consistency in them. It would be nicer if they have contractors who are more reliable.

I tried that new deal that AHS has where they send me a link and I show them what the damage is so they could forward it to the plumber. But it wasn't a plumbing problem. It was an HVAC problem. They transferred it back and that guy was excellent. He told me exactly what it was. He said, “But I can't be for sure. I'm a plumber, not an HVAC guy.” But he said he knew what the problem was. So they forwarded my claim to an HVAC guy. They came out and lickety-split, had it done. Explained to me the whole way, what was going on and why this happened. It was really nice and very informative. Spoke in layman's terms where I could understand what he was saying.

The water was leaking out of the water tank and it seemed like there were all kinds of sediment in there too. Johnson Plumbing put in a new water heater and it solved the issue. American Home Shield is well worth it.

When I submitted a claim, I got a confirmation, and it said that the company would call me or I could call them. So I called them, because it's super hot right now, and they said, “We'll be there tomorrow, but more likely around 3:00 or 4:00.” “So, okay. That's fine.” The techs came and the lady from their office reached out to me that they were there and no one was at the door.

I paid 125 and told American Home Shield that the garage wasn't working. They assigned somebody who knew what he was talking about. He was telling me everything he was doing and was very thorough. I asked him, “Are you the owner?” He said yes. I didn't know that the whole time. He never said it. He was just very professional and on point. We've been with American Home Shield for years and sometimes, you get different people. I like to keep the same people. I had never experienced him but he is a person that if I have a garage issue, I'm gonna request for him to come.

I had a claim for my thermostat and I didn’t like the one that it was replaced with. But I just contacted American Home Shield back and spoke to a representative and they put in the recall. I received a call from the actual company of the person who came out and he asked me what the issue was and how he could fix it. And he came back out and did just that. It was a wonderful experience with the tech. AHS had fast service and quick response. They were very attentive.

AHS offered to settle for a refund of $420.00 of the $1260.00 it cost me for the Hot Water Heater replacement and a $75 trip charge credit. I decided to accept the offer and close the issue. My faith in their company has not been restored. However, I appreciate the prompt and friendly response from their Social Media Representative, Chapiel ** who negotiated the refund and credit for AHS. She should be commended for her professionalism and patience.

I opened a claim for my refrigerator and freezer that was not cooling at all on May 23, 2022. AHS sent out a company that came out on two different occasions saying they cannot fix. Then sent out another company with 3 different technicians who would come to my home on 6 different occasions to replace parts and fix my refrigerator - one working on it until 1:30am the next morning. My freezer is now working but the refrigerator still is not cooling properly. They then sent another company to diagnose the problem and he said he cannot fix it. It has been over NINE weeks without a refrigerator and a family feed and they are still trying to send another company. I have tried to speak to supervisor or escalations department but no one calls back. I don't understand how they can be so heartless and not care about people living without a major appliance such as refrigerator. When will enough be enough?