American Home Shield Reviews

If something goes wrong, you can always depend on American Home Shield to come through and fix it. The experience I had with them of fixing my two bathrooms, the shower was leaking and one wouldn't come on. The tech was on time. He was knowledgeable about the situation and took care of it. And everything is working perfectly. He did an excellent job.

The tech who came for the washing machine-dryer combination was great and American Home Shield's service has been good. Like most people, I don't like to get a whole lot of marketing emails. But in the case of AHS, I would like to see a few more emails marketing-wise such as suggestions for maintenance. I saw a couple of years ago that they were running some type of special deal on air conditioning maintenance. Most people let their air conditioners go but most of their appliances go until they won't. There could be a major cost involved or they might even need to be replaced. But that could have been avoided with maybe regular or better maintenance. So one of the things that I saw that one time was a great idea. It saves AHS money in the long run and it's less hassle for us because no one wants to deal with a totally inoperative appliance, especially air conditioning. But I haven't seen it since so that's too bad.

I did a claim for an air conditioning unit, and American Home Shield was very responsive. Also, the repair company came on time, gave us notice, and kept us up to date on when they would arrive. They were very efficient and polite. They had to order a fan, and I was really worried that with supply chain issues, it would take weeks, but they were able to get the part in two days and install it within the same week. They fixed the problem quickly, and we haven't had a reoccurrence.

Ryan, the tech, confirmed that there was nothing wrong with my AC, which I thought was the case, but it's been so hot recently. It was an excess amount of condensation. Ryan ended up looking at both units, and I was very pleased with him. My wife also said she would have felt comfortable being at home, if I weren't here, with Ryan. He didn't give off any weird vibes, and he was knowledgeable and looked at you when he talked to you. He seemed like a person you could trust.

During the quarantine, anytime that I called with any issues, American Home Shield did a great job of getting technicians out here to fix my refrigerator, my disposal and my dishwasher. I've had wonderful success in the three previous years. It's been over the last couple of months where it's been a little frustrating. I have had air conditioning problems for the third time now in the last six weeks. The response time from the subcontractor, United Air Temp, has been okay. But the wait time in order to get to be able to talk to the subcontractor has been extensive at times, which has been frustrating.

The garbage disposal wasn't turning on at all and the contractor went in there and took it apart. He cleaned it up and now, it works even better than it did before. People should look into signing up with American Home Shield. They're great. I'm in the process right now of trying to get my mother to get this insurance thing with them too.

My dryer wasn't heating and the contractor called me on Tuesday and said that it was probably the heating element, which I figured it was. The guy said that it would probably take about three weeks to get the part in and I asked if there was any way we could expedite that because I work in the hospital and I have to wash my scrubs frequently for work. He said he would check and called me back later on that day, and he said they could come out Friday. His boss authorized something where he was able to get the heating element quicker.

So far, what American Home Shield has done about the key change was awesome. The gentleman went out of his way to help me out on the keypad. He took the time, googled it, looked it up for me and helped me reset.

I’ve had significant issues with AHS in the past in terms of when I moved into this home two years ago. They continued to bill me for the American Home Shield coverage of the people who had lived here prior to me. Despite frequent complaints, despite challenging charges with my bank, they continued to bill me. The prior homeowners had not notified them of their departure. So, they had not given them the change of address. Even though I kept telling AHS about it, they just continued the problem. But there are times that they are very responsive with repairs and coverage, there are just some broader issues in terms of how they're managing their operations. Rooter King Plumbing was professional for my recent claim. They did the job and were on time. They did the work properly and fixed the problem.

The tech came and looked at the filter casing for my pool and the next day, they came back and fixed it. They had a quick response and it was a very good experience.

Every time I call in, I always have to pay a large sum of money to get something repaired. Whenever I explain what I wanted to have done, as a consumer, I don't understand it. That's why when I called them, I explained what I wanted to do. I said, “I want my AC to be covered. I want my hot water heater to be covered.” I want it to make it to where if I have any repairs, I'm not going to be out of pocket. And they said, "No. We cover the AC. We cover this. We cover that.”

So far, AHS has been great. It's really easy to schedule online and someone comes out pretty quickly. We've had two people that came out and both were very nice. Recently, we had a claim for the microwave. The tech was quick, timely and fixed the problem.

This is my second time with AHS. The first time was absolutely horrible. I had a microwave and they told me to pull it out before they could fix it, but the technician told them that it was not fixable. We went back and forth for about six months and they said they weren't gonna do it. I canceled and then I got them again in January. I had a claim for my air condition on the Fourth of July weekend. The technician that they sent came on that Saturday and they told me they would call me on the 5th to tell me what was going on. They did not call. I ended up calling him on the 12th and they said they will see what American Home Shield has to say. Then, they finally came out but I had to pay an additional $180 because they said the piece was not included. Do I like AHS? No, but I have no other home service to use. If you can find someone else, get someone else that's more credible.

American Home Shield's service is fine, except for when their operators don't articulate your problem correctly and you have the wrong service provider that comes out. I've had it happen a couple of times. The clarity of some of their operators are very difficult. Sometimes I couldn't understand what they're saying. And it's very frustrating. So, even though they're speaking English to me, I don't know. On a couple of occasions, I said, “Please. I can't with you. Get me somebody who I can understand so we can get past this.”

I've been with American Home Shield for a little over a month and so far, services have been good. The process in terms of starting the claim was really good. It was really efficient. I went through a representative because it was my first time. But in the future, I probably would do the claim through their IVR or online portal because I would rather communicate that way. Once the technician from the Frog Pro company came out, it was really quick. He came in and said, "User error." I needed to clean off my air conditioning unit. He was here for a few minutes. But he also told me about a free service that I could have. If you get a code, you can get a free AC or HVAC check.

The exterior wasn't cutting on, so the tech replaced the thermostat. I had another problem with the outside unit not cutting on and AHS sent a different contractor. He said that the thermostat was not correct. So AHS sent back out Discount and they replaced the thermostat again. When they initially put it in, the settings were wrong and from what the second technician told me, it was from that that my electric bill tripled. I have 1,000 square foot house and it was $400. So there were certain settings that they hadn't done initially with that. I had to make sure when the first tech came back and put the new thermostat in that the settings were done so that my electric bill was more normal, and he did. The young man was very polite and I got no complaints with him.

Service with them has been pretty good. I had a claim for the air conditioner and the contractor came in a timely manner and fix it. They had to order a part but it came in the next day. I also had a range problem with the overhead fan. The contractor came in a timely manner to see what the problem was. They ordered the part but it took a almost three weeks to come in. But once it did, the techs did the repairs.

My top washing rack was inoperable. The rep was very easy to work with. I told her my concern and then she set up the payment and the appointment. Within 24 hours, I was contacted by the company that was coming up. The tech gave me his name, the company he was working for, and when he would be at the house. He was thorough and let us know because had to order a part that wasn't readily available. He gave an estimated timetable of when the part would be in and that it might take a while because parts were on backorder. He told us when it was in and when he'd be available to install it. The part has been installed and we're using the dishwasher at regular capacity.

The people that American Home Shield assigns us get ahold of us quickly, and they get out here and get the jobs done quickly, especially the latest one. The guy was super nice. He was absolutely amazing. He got everything solved right away. Overall, the service is good. I really liked the customer service. They're always prompt, answer my questions right away, and get somebody right away.

From the get-go, I liked that American Home Shield answered questions. The representative was answering all my questions regarding everything. She broke everything down, and then she explained it. She was very neat in explaining all the tiers that they had and different things. American Home Shield sent someone who fixed the door. The gentleman was fine. The only thing that was kind of iffy was that the company called me because they wanted to verify what he did.

The initial issue with the air conditioning unit was that it wouldn't turn on. The tech that came out was so good and professional. He was Johnny-on-the-spot. He had the part on his truck, which is a good part. He fixed it in no time. It was really a blessing. I'm sure glad I have American Home Shield. We submitted the claim online and it was super easy. It's wonderful because you go in and make a claim and then American Home Shield assigns somebody right away and you get an email. It's so much better than doing the claim by phone.

The old appliance broke and the waterline started leaking. American Home Shield sent out servicemen to take a look at it. At first, they ordered the parts. But the parts were coming from near around Ukraine and they were delayed. They ended up ordering a new dishwasher. The service company was awesome. But it was a three-month issue and it was a poor experience making the service calls and asking for updates with American Home Shield. I sat here for six weeks waiting to hear from somebody. When I called them, that was when they informed me, “We can order you a replacement. We sent you an email.” But I never got that email.

The air conditioning wasn't turning on, and the techs figured out the problem. They were professional. They had to come back a second time, but it was resolved. I had a previous claim to American Home Shield before that. I did not have a pretty good experience with it because our refrigerator broke down and the person they sent didn’t fix the issue. He was supposed to come back to fix it again. He had to order some parts, but then he never answered the phone after a month. I was without a fridge for like two months. I had to keep calling and see what the issue was. They’re trying to get ahold of the same person because he needed to fill out some paperwork. It was a pretty long process. It took them almost three months to get a new fridge for me because they couldn't fix it. AHS could have contacted another company to try to resolve the issues instead of waiting for one person to come from the same company.

My outlets weren’t coming on in the kitchen. I contacted American Home Shield by internet on the app. I like the app. New Generation came out the next day. It was a tripped fuse, but you couldn’t tell it was tripped. It was labeled the wrong room, too. So, I didn’t mind. I was hitting the wrong fuses. I felt so stupid. I wasted $100 for somebody to come out here and just push a fuse. Overall, me and American Home Shield had problems. Their program is okay. They get the people out here, but when it comes to replacing something that can’t be fixed, they're horrible. I went without a stove for three months during the holidays. I had to get to a point with them where I had to scream that I wanted a supervisor because I got little kids in here, and I couldn’t feed them. We’re ordering out every night, or using a microwave because they took three months to replace my stove.

Bill's Appliance has done a really good job every time they have to fix anything in here. Their schedule is really tight, and they try to make it faster than they can. They have the other parts that they need for the job too. I like American Home Shield’s service, but because we live in a really remote area, sometimes it takes a few weeks when we need something. There aren't many vendors that do the job so we have to wait for the only vendor that takes this kind of a call for American Home Shield.

Our bathroom was flooded. CNJ came out and diagnosed what the problem was. But we still needed the plumber to come out a couple of times later because the toilet was running and it was flushing automatically. They called us the other day to see if we got notices from the insurance company. The adjuster came out on Sunday. The contractor did good.

I have coverage in case anything major breaks down. There was water leaking in the back of the freezer that was piling up and becoming ice on the bottom of the freezer, and it would leak out. American Home Shield was good about replacing my water heater when it broke. It happened over the holidays so that took a little longer to get someone out. But once they did, they fixed it within a day or two.

The refrigerator would freeze but wouldn't get cold. I went online to submit a claim with AHS then I hadn't heard from them for about a week, so I called them to follow up on it. I got an email that the contractor was Master Pro and that if I hadn't heard from them in 48 hours, I should reach out to them. I had to keep calling them just get them to even set up an appointment. And every time I called them, they would either not answer or put me on hold, and kept telling me they were busy. Then they were having computer issues and it took me almost two weeks to get them to schedule an appointment. So I wouldn't recommend them.

AHS is outstanding. I've never had a problem with them and they've replaced different things for me for minimum service fees. Recently, the microwave quit working. I submitted a claim and I got a email that A&E was going to show up. It also had their phone number, the time, and the date of the appointment. The first time they were supposed to show up, my wife stayed home and they didn't show up. And at 6:00 at night, they finally called me and said they would need to reschedule it. I kept doing automated updates and they kept pushing the time back. And eventually, the technician from Sears called up, said that they were overbooked, and that they would have to come back on Monday.

The AC unit was not working properly and the company came out the next day, and everything was resolved. I had worked with them before for something else. So, it was good. American Home Shield’s reliability is beneficial and I like the coverage and the companies that they choose to come out.

The refrigerator wasn't cooling, so I called American Home Shield and told them I didn’t know what was going on, but maybe there was a leak in the freon. I got an email back from American Home Shield and it wasn't even 24 hours. They said that they had assigned it to Premier Appliance Repair. I got an email from Premier and they said that somebody would call. Sure enough, somebody called on Monday, and they assigned somebody. They asked me some questions and I gave them the answers as best I could.

The kitchen sink was backed up. The tech was awesome. He came out in the heat, and he let me know that he was on his way. He came earlier than they had projected him to come. He asked if it was okay if he came earlier. He came all the way from San Jose to Bakersfield on a weekend. So I was very pleased with that. Overall, the claims process is good, except that it's hard to understand the person that you're talking to because they're not from here. I've only asked American Home Shield once to have a particular company out of Los Angeles not come back to my home because I didn't find their technicians to be very good. They didn't seem to know the job, and they wanted to refer it to somebody else. So I don't allow that. But other than that, it has been a wonderful experience.

I had a wonderful experience submitting my claim. It was great to work with the contractor.

AHS seems to be a worthwhile monthly expense regarding their premiums. Each time I called them out, they have corrected the problem, may it be a stove or a refrigerator. We recently had a plumbing issue. We have galvanized pipes here and there were these pipe leaks all over the place. They had to replace quite a few different pipes in the utility closet, including a water heater. Water was coming out from everywhere and it was a big mess. The techs appeared to do a very good job and they came out twice to fix the problem. They were personable and professional as well.

My air conditioning unit went out and stopped blowing hot air. The gentleman from Harbor Air said that it was the coil. There was some work that needed to be done to the coil and it was not covered under my plan. I had to pay out of pocket and I wasn’t too pleased about that. Also, I feel that there's too big of a gap in the length of time to place the call and get service. It used to be within the day or two days but now it's a week. I had to have my air condition serviced and it took almost three weeks to do the diagnostics and for the parts to come in.

American Home Shield sent A-1st to fix my air conditioning that wasn't working. The central air wasn't coming on with the thermostat at all. They had to go out and fix it for me outside. The tech was excellent. He said he had to do some Freon and he fixed the piece and he also changed the air filter on my furnace. My central air is working fine now.

Our air conditioning wasn't working. I ended up calling the contractor because the initial response was that they would come in a few days. We have individuals who have health issues who can't be in extreme heat in my home. The representative at American Home Shield said they were going to call and have my claim expedited. They said they did and I ended up getting in touch with somebody at Climate Masters who said that we were on the schedule for that they and they would be here. Everything worked out just as we hoped.

American Home Shield's service has been good at this point. I had some appliances that were all crapping out at the same time. I had some trouble getting one of them addressed because the manager of the company made an assessment without the necessary information to arrive at a conclusion. I had to get a second opinion. So, that was kind of a bit of a pain, but it ended up resulting in the conclusion I thought it was gonna be.

We got the part of the refrigerator where you push to get ice and water fixed. The contractor was good. I liked them. But I'm still waiting for a part for the blower over the stove.

Recently, our central air went out. American Home Shield had a reputable company come out and check on it for us. The technician was fine. The problem today is trying to get parts, and that is not anything to do with the technician or AHS. It's just the way the country is right now. Unfortunately, we don't have American companies making parts. I've gone through the same thing with my microwave and dryer. It's a nightmare right now trying to get things fixed. You can get a technician, but they have to come back when they can get the parts.

The toilet was clogged up and the water leaked through the roof. The guy from Infinity Plumbing came out and made sure there was no further water damage and that the plumbing was okay. He was professional and since the service, everything has been working properly. All in all, AHS saves me money on a few things. But I have an issue with the upstairs AC problem that's still not resolved. A couple of people came out to check it out and we sought out a second opinion. The company said that they thought this unit may need to be replaced but I never heard anything else back from American Home Shield after that. My wife and I called a couple times but we got no solution and it's been about two months. Usually, everything's resolved whenever we have claim. But for this one, they keep saying the ticket is really not closed out and to call the company who came out to see what they say. It goes back and forth.

One of the islands on my range went out and I did the claim to American Home Shield over the internet. It’s much easier. I'm on the go, so it was easy to just run and they always have a list of all the problems that could possibly go wrong. So, I click, click, click, and I'm done. I was immediately contacted and Sears came out in 48 hours. The range is out of date so they have to order, which is the only part I'm stuck on right now. They sent something for me to pick so, I need to call them. I saw something that was additional. My daughter is telling me not to pay the additional money but it was nice.

This is only my second time doing a claim and we did it through American Home Shield’s online service. It was fairly good. I loved it. Once our claim was filed for our water heater, they told us that because it takes precedence over several other things, whatever other issues that people have, they would get us within the next cancellation. So, we were scheduled two days out. Then, they called us and said that they had a cancellation so they can put us in even earlier. They communicated with us about everything and answered anything that we had questions about. They gave us more information than we asked for. When I go to work, I tell people the issues I’m having. They are in the market for buying a house and I let them know right off the bat that having a warranty is a good advantage and it helps them save a lot. So, a lot of times they asked me who I have warranty through and I recommend AHS.

I’ve had about maybe half a dozen claims with American Home Shield and they've all been very successfully handled. We've had several homes, and we've always had it in every one of those homes. It's been very satisfactory. I call and tell them the essence of what I'm looking for and what my problem is. They then refer a service provider who calls me and leaves me a number. The last case that I had was the complete replacement of a 50-gallon water heater. They gave me the exact one that I had before, which is rather expensive.

The house is not brand new and anything could go wrong at any time. A plumbing issue can be very costly. The protection we get with American Home Shield is not too expensive. The value is great for what it offers. It's also a good thing we can do a claim online ‘cause sometimes it takes a while to get to a representative. It’s a time-saver. Recently, there was an issue with the lights in the kitchen and there was another issue with the light in the bedroom. Then the main light stopped. The contractor did a temporary fix, but they said it might stop working again at any time. The only way to fix it permanently was to replace the whole unit. It took them time to process and to order the light. Eventually, they replaced it and there's been no issues ever since.

I'm having an AC issue and I just had a company come out Friday. Then my AC goes out again Saturday and I called back to get somebody there. But the problem is, when you call, it always go over to a foreigner and you can't get in touch with American representative. American Home Shield told me I had to pay for a different company to come out. But by the time they got somebody, it ain't gonna be till Monday or Tuesday before they get out. What bothers me is because these contractors that they're using, especially the 247 people, they don't call you. They just text you. I asked them to call me. I'm a truck driver and I can't text and drive. Finally, I got somebody to call me back that evening when I was home. But they still said they can't come till Monday.

I called American Home Shield and a repairman came out and fixed my oven. A part had to be ordered so he had to come back and put the part in.

We love American Home Shield’s service. You could go online, you can call and you can submit your own repair. We just had a microwave installed today. The tech was quick. We're very happy with everything.

I like American Home Shield. When something breaks or needs repair, I just call them and pay the fee and they assign me to a contractor and the contractor comes out and takes care of the problem. It's very convenient. United Air Temp came out for the AC unit. The tech replaced something and it started to get cold within like minutes. We were just standing there watching the temperature go down from 91.

The rep very quickly signed us up with some of those technicians to come out. They showed up on time and replaced some freon in the air conditioning. However, after three days, it quit cooling. I called back to American Home Shield, and they contacted Billy's Air Conditioning. They're gonna come back out on Monday to check what the problem is. We have been customers of American Home Shield for 20 years and so far, they're very much customer service oriented. They fixed all of the stuff we had them fix.

Every time I've called AHS, whoever they said they were going to call, called within hours sometimes. Then they'd come out and do the work professionally and courteously. When I needed an appliance repair in the kitchen, I called AHS and within less than a day, the techs called and scheduled an appointment. The next day, they came out, identified what needed repair, ordered the part, and came back less than a week later to repair it. They repaired two different appliances. One had no problem then they had to come back and fix something else. But that wasn't on them. Something else broke and fell under it.

My air conditioner was broken. I had a super good experience with the technicians. The first technician diagnosed that the air conditioner needed to be replaced. After just two days, they came back to replace. I needed to pay for the AC unit itself, because Home Shield said that it's normal wear and tear, so that's not covered. But they paid the labor fee. AHS is quite good and it's worthwhile. This time, I sent the claim at 5 o'clock Saturday afternoon. The technician arrived at 6 o'clock.

I used to work for another home warranty company. On a daily basis, I used to get customers that say, "I'm going back to American Home Shield," and would go back to American Home Shield. I knew from them that American Home Shield was good company. Recently, a friend recommended them. I'm impressed with American Home Shield. I like their response and professionalism. However, there's one problem I have. A new stove was delivered and I wasn't at home when it was delivered. I tried to go back into the American Home Shield system to make sure it was the right stove that was delivered ‘cause something was off to me. But it's not that. I can't find the GE stove that they offered. After it was delivered it, they removed it out of the system.

I had a man come in here about a week ago and replaced my garbage disposal, and he did a really good job. He brought a new product. He installed it and left. He didn’t charge me a penny. He was very kind, cooperative, and helpful. We had other things replaced through American Home Shield. It's definitely worth it. I'm retired, and so I can't really afford to hire people for normal pressure on something like this.

I recommend American Home Shield and I've had some good experiences with them. I had an AC issue and the techs replaced the capacitor and put Freon in the unit. They were good and everything was okay.

My ice cube maker was broken. The tech came out and he diagnosed it pretty quickly. He replaced it in over 30 minutes. He was very helpful. He explained to me how the water filtration system works. So he had to replace my filter and then he showed me how to do that also. He did a really good job.

Our water heater was getting flooded every other day. So, we would have to suck the water out of it with a Shop-Vac and then restart the water heater. So, we had to get a whole new water heater. When Express Plumbing came out, everything was on time. Communication was perfect. The claim went well.

The turnaround when AHS advertises is 24 to 48 hours but that's not true at all and when the technician turns in whatever they found at your house, they don't even bother to call you. You have to call them to find out what's going on with your claim. I got a claim right now and I had to pay three deductibles to get my dryer, which they're finally gonna replace. They replaced the heating element the first time but a week later, the door stopped working again. The contractor came back out and at the time, the heating element went out again. The tech told me he had to order a part for the door. On the third time they came out, they decided to replace it. But that's three deductibles I had to pay.

Everything went pretty well with my most recent claim to American Home Shield. Backyard installed a new pump. They still need to come back and make some adjustments to the control, but the guy asked me if it was okay to wait a little while because he was just leaving on vacation. I said, "Yes, it's okay." I'm fairly certain he'll come back.

The dishwasher wouldn't run through a cycle. It never dissolved soap and it looked like there might be water that went through. I called AHS's number that was on the policy that our Realtor had given us and there was somebody on the phone right away. They contacted Heritage Appliance Services and they gave me the number and said if I hadn't heard from them in 24 hours, I was to call them. I didn't hear from them in 24 so I gave them a call and the man found the claim right when it was. That was a Friday and then it was the three-day weekend with the 4th. He said he would try to come out in the afternoon.

I had a plumbing problem and American Home Shield sent a notice saying that the plumber was coming out from this company but when I contacted the company, they were out of business. I called the 800 number and talked with an agent. She said she would try to get in contact with someone in my area and if she can't get with someone by midnight, then I'm free to find someone on my own and they would reimburse me. I didn't hear from her so the next morning, I got someone but it turned out that the home warranty wouldn't reimburse me. They said that they don't know who it was that gave me that authorization but that the rep I talked to wasn't authorized. I was disappointed about that but other than that, it has been good with AHS.

The technician that came out for my AC was very professional and good. Water was coming out. He had flushed everything out. Everything is performing well now.

I had a rekey and that was excellent. The person that came over was on time and very much professional. I called AHS a few times and I got good customer service. My concern was addressed quickly. I was happy with the service.

American Home Shield seems to be fairly good. I did two separate requests. One was for a dryer that they eventually had replaced. The problem was that something was leaking, and it was causing a short. It just stopped working. The other request was for a dishwasher where there was a leak. The repair people came out after a week, then it took a week to get the parts. All in all, it took two and a half weeks to get the dishwasher fixed, and now, it seems to be working fine. A home warranty is like any insurance. You don’t appreciate it till you need it.

I just had a repair for my central air and I had to pay $600 for two pounds of Freon in addition to the 125 for the call. That’s a lot of money to come out of pocket. If I needed three pounds, that's almost $1,000. I don't understand why American Home Shield does not include Freon in the plan. Since this has happened, it’s not cost-effective but prior, it's been working for me. The only complaint I had before was my refrigerator icemaker wasn't working, and they refused to repair the refrigerator. I just bought a new refrigerator, and I think they should reimburse me for at least half. I paid $150 for the service call, too.

Our air conditioning unit was not cooling and I made a claim with American Home Shield. I like to have a confirmation that the information was processed and I could go in there and see that the claim was submitted. My problem with the whole thing was that initially, they gave the work order to another company. That company never contacted me and I could never get through to anybody using the phone number that was online that I saw in the work order. I called American Home Shield back and they were able to get in touch with the company. The company was going to be delayed with the service.

My icemaker quit working and when the tech was here, I told him that the freezer was not working right. He worked on it, then he came out a second time and repaired it. The young man did great but the icemaker hadn’t made a cube of ice for weeks. So, I've got an appointment on Monday to have him come out again and see what he can do. Other than that, everyone at AHS has been polite to me.

American Home Shield does a good job of responding and the technicians have generally been very good. However, it takes so long for someone to get out. For example, I have no water right now and I haven't had for three days. There's no deal for emergencies. They don't seem to care if you're without water or electricity. American Home Shield needs to have contractors to have an emergency type crew that can get out to the house because going without water for five or six days is not much fun. I called them on Tuesday about this water leak, and they sent somebody out. But they discovered that they couldn't do anything with it and would have to have a leak detect company come out. Now the leak detect company won't be out here until Sunday afternoon, so that's a bummer because I've had to turn the water off to the house.

American Home Shield sent out Drain Specialists for a plumbing problem. They did a good job.

I called American Home Shield on Thursday of last week and I had an appointment for Saturday. The key people were great.

I submit claims all the time, and I have not been let down by AHS once. Recently, they had to fix my refrigerator, and the repair people who came were very kind and helpful. They fixed what I had initially, then later on, I had another problem with my refrigerator, so they've got to come back and fix that. It wasn't their fault.

My dishwasher was making a funny noise. I heard a drip underneath the kitchen sink. When I opened it up and looked underneath there, it was wet. I called American Home Shield and they sent Poe's Plumbing out. They looked at it, and they determined that it might have been backed up, but they couldn't find any leak. They couldn't determine what exactly made the water overflow but thought it might be an issue with some grease and recommended I run hot water periodically through the drain to mellow out any grease that could be in there. I was sitting here watching the whole time and they did a good job.

American Home Shield has been prompt in dispatching service. The challenge is sometimes, they would dispatch service to a contractor that couldn't do the work because they were too busy, and AHS had to reassign it. It slows down the process of getting someone out to fix stuff. But I get it. It’s just the nature of where we are today. Other than that, the contractor was awesome.

I had a problem with an oven, which was an electric stove, and I had a problem with a ceiling fan. I submitted a claim with AHS for both and I learned that they should be separate. But if you're having two electrical problems, why would they be separate? It doesn't make a lot of sense. But for the most part, I haven't had any complaints with American Home Shield because they seem to stand by their advertisement and philosophy that if they can't fix something, they'll replace it.

The AC unit that's outside, one of the central units, started shaking and making horrible grinding sounds. That was when it was 105 degrees. We got a wall unit and put it in, because all the air completely stopped. When the repair guy came out, I told him that it stopped because it was making a bad grinding sound. He said, “It might be your fan that's going out," but he never changed that. He said the compressor was bad so he changed that. A week later, the unit did it again, and it completely stopped working, so the repair guy had to come back out again and replace the fan. Now, there's something on the grate on the top and I don't know what that is. I also don't know if I'm gonna have to do a recall on that. I'm waiting on somebody I know who does HVAC to come and take a look at it. Because if it's just rigged up, the repair company is gonna come out here for the third time and fix it completely.

I've been with American Home Shield for two years and the service is fine, including my most recent service. Thanks to them, they've replaced everything in the air conditioning system. My air conditioning company that comes to service has been trying to get me my new air conditioning system for four years. Since I've had AHS, they keep patching the old one up, telling me, "Hey, this has got some years," but I just wanted the air conditioning to work. So, this last session, I thought they would say, "Well, this thing is just kaput," but they didn't. But it needed a new motor. So now, we have a brand-new motor and everything's working fine. I like AHS. They're very responsive. I realized all the air conditioning people are swamped this time of year. And twice that I had air conditioning problems, AHS booked someone immediately and they've been out there the next day. I appreciate that because it's hard to live here without air conditioning.

Everything went quickly when I submitted a claim with AHS and it was very easy to do. The techs that came out also provided excellent service.

I've had a couple of claims recently and the experience was positive except for we had one issue that there was questionability of whether something was covered or not. It strung out a couple of days and I wasn't very happy with it. Other than that, it's been simple. If there's an issue, I call American Home Shield and it's hands-off after that. I've got rental houses, so it's like having a property manager without having a property manager.

My dishwasher was leaking. The techs were good. But they had to come back three times. One of the times, it was my fault because the part was actually there but I didn't see it. Other than that, everything was okay. Overall, AHS is a great company.

A couple of times, I had to cancel service but when I looked at my statement, it looked like I was charged for both of those. So then, I called American Home Shield. They said they'd have someone call me, but no one ever called me. I'm thinking that it got cancelled. I didn't remember seeing it on my credit card. So, I'm kind of confused. On my last service, I didn't realize for my pool that the pool pump is covered to be fixed but not replaced. I had had this pump serviced now about three times. I’ve been paying for it. I should have just bought a new one. They sent me some paperwork on that as to why I can’t get a new one. Now, I’m a few hundred deep into fixing it, and I have to go and buy a new one. I should have never done that. It's not so great with it so far.

When I purchased the warranty, my agent guided me through the whole thing. When I had a claim, I called American Home Shield and an agent helped me. The tech that came out for the leak in my sink had great customer service. He was very friendly and helpful.

When the contractor came out, they said it was not an air conditioner problem. Then American Home Shield sent a plumber. The plumber came and he did something. But he said it was not a plumbing issue and that it was an air conditioning problem. So it's not solved yet and it's messing up my wall. I've called American Home Shield this morning and their voicemail was full. I also called the contractor. I called American Home Shield back and they talked to the contractor and they said they would call me back. But I haven't received a call back yet.

I had two services with American Home Shield in the last two weeks. One of them was fine. With the other one, my tenant is the one that they're dealing with directly. I pay $100 for each request that I put in. With the air conditioning, the liquid goes down and I have to replace it, and they pay just $10 out of 160. So, it doesn't help much. On the latest work for the air conditioner, the person who came was a good guy. He was very diligent about his work. He was patient, and explained nicely what was going on. I was happy with that.

The tech came and fixed our dishwasher really quick. He was great and professional.

I've used American Home Shield several times since I've been signed up with it and it's been good. I like the fact that I can call them, they send an electrician out, and I only pay my deductible. The parts and labor are covered. That's a big plus in my book. We were recently having an issue. It turned out to be an electrical issue. We got an electric dryer and we thought the dryer wasn't heating to dry the clothes. But it turned out to be it was a breaker that needed replacing. The representatives that came out were very helpful. The only complaint is it took about five days before they got somebody out.

I've had American Home Shield with both houses that I've owned and I've only used it twice. But each time, it's been a really good experience. When I made my recent claim, it was about 4:00 in the afternoon, and then the next day before 8:00 am, the place called me to set up an appointment and they had availability the next day. The guy came out and fixed it within 45 minutes. It was something to do outside and it needed two pounds of Freon. They charge $170 for the pound. But with American Home Shield, they only pay $10 per pound. So I paid $320 out of pocket.

We reached out to American Home Shield for our air conditioner repair. A compressor went out. Ramsey Air came the next day. They had to order a part. They didn’t have a compressor on hand. We were given a two weeks timeline, and it came out to be about one and a half weeks.

American Home Shield is expedient. They got people that are knowledgeable about their job. Recently, my dishwasher wouldn't work. I called AHS, said I needed somebody to come look at my dishwasher. The tech came and diagnosed it. Something was burned out that couldn't be replaced. It was sent in for a replacement, he came and installed the replacement.

My AC was not cooling on my upper bedrooms, and the technician who came was knowledgeable on what the problem is. So far, American Home Shield’s service is good. I haven't had any problems with scheduling if there was an issue that I needed dealt with.

I haven't had great experience with the service people. When I first got here, my refrigerator went out. That was right before Christmas and AHS sent the guy out. He said it was fixed and two days before Christmas, it broke down. So, I wasn't gonna have any service. I had to buy another refrigerator to put in the garage because my kids were coming down for Christmas and so I had all this food. The tech came back and fixed it a second time. It was 35 days so I had to pay another $100. I was like, "Wait a minute, this guy keeps coming back to fix this refrigerator." I asked the rep and she said, "We have to get him to cash it out." I asked, "Would you if you know you can keep coming back and fixing it?”

I've had good and bad experiences with AHS. For my heating and my central air unit, Long Lane came out and serviced both of them. They were excellent in getting it done in a timely fashion and I have not had to have them come back out for my heat. But I did have to have them come back out for the second time for my air. I've also had them come out to replace a part of my stove and oven. They're always on top, especially if it's something pertaining to heating or cooling. They come out as quick as they possibly can because they understand the urgency due to the weather.

Submitting my claim was a little rough at first. But American Home Shield took care of me okay.

I had a problem with the vendor who had my oven. They couldn't get the part and they told me they were going to notify AHS. But they never did and I went over 30 days without a stove. When I put in a call to that vendor, asking them to reach out to me, I got a text message saying, "We can't get your part.". I never got a phone call. AHS just settled it now and had me send them a card. But I told AHS that I went to Lowe's and priced what a five-burner stove would cost me. They gave me enough for the stove, the tax, and the removal.

So far, I'm really pleased with American Home Shield’s service. I just had two instances where I had to call them. One was for the refrigerator and the icemaker. They came right out, got it fixed, and resolved the problem. So, that was great. The other was for my AC unit and it took a couple of visits. I was without any cooler for one of them for about a week but they came in, got it cleaned up, got it taken care of, and they were very nice about it. The only thing is I was looking through the new contract, and I know they have to be super thorough, but some of it is a little confusing. With this small print and all next to each other, it was hard to see what things were covered or not.

American Home Shield sometimes assigns contractors that I might not be 100% comfortable with if I were to try to find a contractor on my own. They can improve on 2 things. Number one is clarity on what's included in the coverage and what's not. The website has information out there but I've heard stories about people who have older air conditioning unit that needs the freon that they don't make anymore or is expensive, and something like that doesn't get covered. Number two is the contractors. I had one contractor come and tell me that I needed a new furnace.

I have always had good luck with AHS. I have three homes listed under the policy. Recently, I had an AC problem. They got right on it for me and assigned a repair service. However, it took almost two weeks because with it being the summertime, they are booked. And there are not that many people in this area that are under that contract to do. But the company that came out was good. There was one that we had last summer that AHS had assigned to me that I won't use again.

I had American Home Shield a long time ago and I appreciate the service and felt that this company really backs you up. It's better than sending somebody else that you don't know out - at least you have somebody that you can complain to. My most recent claim was when there was a smell when I turned the air conditioning on so I called and paid $75. The guy came out the following week and went up into the attic. He checked the vents and said it was clean.

American Home Shield does what I needed to do. Anytime I've made a claim, contractors have come out and taken care of it. I've had some things that I've had issues with around the house and all I do is pay my deductible. The washer and dryer are the last few things I've had. Everything was satisfied. The tech came at the time he said he would do and did the job.

The air conditioner stopped working and was blowing hot air. Rather than replacing the whole thing, which you can buy a new air conditioner at Home Depot for about $3,000 to $4,000, Honesty Mechanical, the assigned contractor, wanted $3,547 to rebuild it and that 3,547 was coming out of my pocket. They showed up in a timely manner but their price was way too high. I told AHS that I wanted a second opinion and the gentleman that I spoke to was a little hard to understand, but he was extraordinarily good. He scheduled the second opinion company to come out and they said it was $1,600 out of my pocket. I am not saying that anyone is trying to screw anyone else over, but maybe they are.

We had a couple of appliances having problems. The techs diagnosed the problem quickly and once they got the parts, they fixed the problem. It didn't take them long to do it. Everything's working great, and they left everything nice and neat. American Home Shield is pretty quick to respond, and the technicians that we've had in the past have all known what they were doing.

We’ve had AHS for about a year and a half and so far, we’ve had a couple of things they had to work on, and both of them came out fine. Metropolitan Heating & Air took care of everything fine with our recent claim. The tech changed out one part and it’s been working great since. The contractors that AHS sent were very knowledgeable about what they were working on, on time, and got the problem solved. I'm very satisfied with AHS and will probably continue using it.

We've only put in one request for service this year, and that was not very long ago. We were told that somebody would come in a couple of days. And we were contacted and said it would be another week. That didn't sit very well with us. My husband dealt with the person that came out. He said they seemed to be very knowledgeable.

Someone came out a little over a week after I submitted a claim. He was not able to remedy the issue with my refrigerator. Kasey's Appliance came out next but they weren't able to remedy the issue either. They had the same diagnosis. American Home Shield sent someone else out here and they came over yesterday. They let American Home Shield know the same thing.

Every time I've had a technician, American Home Shield reached out and I've answered. I had a claim for the garage door opener and an air conditioner. Everything's fine. They come out when I need them. They're quick, efficient, and professional.

I sent in a claim online for a leaky bathroom faucet. The contractor confirmed my request online by email. Then I was contacted by text by the technician that was coming out. He let me know when he was coming and how soon. He was very friendly and efficient. He got the job done.

The techs were polite and professional. I had something go out and they fixed it. Everything worked out well.

My air conditioning was leaking and it took the technician less than an hour to diagnose the problem.

My AC wasn’t working right one day. So I called in a claim for that and the contractor came out a couple of days later. But the AC was working properly by then. It was just one day that it didn't work. When they came out, they checked the entire system over, and they were fantastic. They said if it acted up again within 30 days, they would come back out, and it was no charge.

The techs repaired our AC and came out when they said, and everything was good. I pay American Home Shield each year and I don't have any repairs happening. So, that money's gone but when I did need them, the part was only under $100. Using them is fine. You never know what kind of repair you're going to have, and it's covered by them. The latest claim was fine. The $100 part was covered and it only cost me $700 so far for the year.

The unit wasn't cooling off. The thermostat was set on 74 and the temperature in the house kept reading 81 or 80. The tech from Comfort First came out and he diagnosed the issue fairly quickly but he had to come out a second time because it still isn't where it's supposed to be. They're having some issues with it.

When you get a service through AHS, it takes longer because you have to go through them, then they have to call somebody in your area. When the air conditioner shut off, we submitted a claim an the techs came out. They said it was a fan and the repair took four days. It took a little longer than I would have liked because it was so hot. At first, they came out and they had the wrong part. Then we got another one and they put it in. After that, we flipped a breaker and the AC came back on.

I put a service order towards the evening and got an email stating that within the next business day, we would be contacted by a plumbing company. Someone called later the next day in the morning and was able to squeeze us in that day. The tech was very friendly, on time, very knowledgeable, very thorough, and courteous. He was worried that the pilot element would go out so he rearranged his schedule to get us in the next day to put that hot water heater in. That was really great. The girls at work would say that their refrigerator went out and I ask them if they have American Home Shield. I explain to them what that is and tell them that they need to sign up.

D Barretto's came out for a problem we had with a backed up drain behind one of our appliances. We had water coming from a backed up drain behind our washing machine under a wood floor and then seeping through it. The tech came out twice. The second time, he thoroughly snaked it. It seems like the snaking procedure he did solved the problem. The drain appears to be cleared now.

I've called American Home Shield two times for some plumbing issues, and it was pretty easy. They sent us emails and notifications and let us know that the company will give us a call, then they tell us when and then a date and time. The first time I called, it was something related to my water heater. The water wasn't hot enough and we wanted to know if it was working properly or something needed to be fixed. The contractor that came was good. There could be some things here and there that could be better, but the warranty only covers certain things, and it worked out. Overall, I would definitely recommend American Home Shield. It would be a good warranty to have.

We had a backup in our main line running out to our exterior plumbing, which caused the toilet downstairs not to just backup but to expel. We put a request in online from the AHS platform, then once we took action on it, everything happened very quickly and efficiently. So far, every contractor that we've had through AHS has been really great and very easy to work with. They've been very professional and friendly.

I've been satisfied so far. They're worth it when it comes to costly repairs that you might face. That definitely helps out. I have two AC units and one of them stopped working during the hottest week of the summer. The tech was on time, respectful, knowledgeable and efficient. He took care of my problem right then and there. Thankfully, it wasn't too difficult of a task or anything that he had to order parts for.

The air conditioner was not cooling properly and it was running all the time. Advanced Appliance Services came out and the tech said that this particular pipe wasn't welded properly or was loosening up. The other thing was that something internally was broken in the air conditioner. They ordered the part and did their job.

I had a plumbing issue and it was very good dealing with the contractor, Ferguson and Son's.

I called American Home Shield twice. First, I had an AC issue. The technician found the problem and fixed the unit. For the second call, it was for plumbing. That's almost two weeks now. The contractor called me and gave me a date. Then they called me after two hours and told me they could not make it. They gave me another day but I told them I couldn't do it that day. I told them, "I'll be off Friday. Tell me the time and I'll be at home all day." They didn't respond.

The water wasn't coming out like it's supposed to. The tech came and showed me that the reason why my water wasn't coming out was because there was trash and dirt that filtered through these lines and it had clogged the line up. He showed me everything and was telling me that you couldn't clean this line out. So, that meant that the faucet wasn’t any good. It was a special faucet my wife had ordered when she got the bathroom done. We got a new faucet and the guy we had was very to the point and was a cool person. He was a young guy with very good manners.

Submitting the claim for the plumbing issue went well.

Service was pretty fast when we had our repair done. The techs were there the next day and our AC was fixed that day. They were good, really nice and they got the job done fast. The only thing that I was hoping would be covered would be more parts for my AC. The part that was broken was covered, but I was nervous that it wouldn't have been.

When I had a leak underneath my kitchen sink, a contractor came out and determined that it was the faucet and the cord that comes between the faucet and the sprayer. They replaced the faucet and the cord.

The AC was turning on, but it was not cooling. The tech responded quickly to our request. He was at my home the same day I opened the claim, which was great. He was able to repair it. He was also very detailed. He inspected all the components on the air outlet. And he was professional and answered all of our questions. The service was great.

I filed a claim to American Home Shield to get something fixed over two months ago and the contractor left because he said it has to be fixed and he would have to get with AHS. I kept waiting and calling. Finally, when I sent them a thing telling them I would not recommend them to anybody, then they sent me a new contractor. They should do better service. I waited over two months and I kept getting the runaround. I'm not happy with them.

I had two claims with American Home Shield. I had my stove looked at and I had the garage door opener. The experience I had with technician who came for my stove was very ugly. He wouldn’t give me the opportunity to tell him exactly what was going on with my stove. He said that he couldn’t find anything wrong with the appliance so I asked for a second opinion. The second company that came out found what was wrong.

We put in a claim for our refrigerator over 3 months ago. Service came and said we needed two new control panels (GE Monogram). AHS only approved one. Refrigerator still not working properly, service came out again and said the other panel needed to be replaced. Waited another month only to hear they were unable to obtain the part. Called AHS, they said they would send out the tech to take our panel out and refurbish. Okay with us because we just want our fridge to be fixed. Fast forward another two weeks. Nothing. No work from service, no word from AHS. We called yet again. They said they would give us $400 which would be the cost to refurbish. Of course we said no to their measly check and said just refurbish the part. Still waiting....no one has come out to get the part from our fridge to refurbish, AHS said the service people need to call us, the service people say AHS needs to call them (which apparently they haven't).

We had work on a furnace and on a fridge in two different places. It's very difficult to get through American Home Shield every single time. It's a long wait and when you get someone, it's a day before anybody calls you back to say that they assigned you to someone. Then you got to wait for that company they signed you to to call you back. Sometimes, it's a two, three-day process.

AHS has professional people who are coming out and fixing the item. Something is broken with my dishwasher and that flooded out my floors. GE looked at it and ordered a part. I'm still working with them to come back and fix it. Because of the flood, I was trying to find the leak underneath the sink. There, the faucet was broken and that caused it to leak. So, there were two fixes on that. The tech from Honesty Mechanical was very professional. He resolved both issues.

AHS sent out Evolution Cooling and Heating for an AC claim and the tech did great. The issue happened on a Saturday and he came out that Tuesday. He had it working within 10 minutes. It worked out well.

I've had three different things come up since I have signed up with American Home Shield. The last one was very good but the first two were very bad. I told myself that on the third one with the pool, if it wouldn't go according to how I felt it satisfied me as the customer, I was gonna eliminate it since it was not worth me paying the $50 something a month. Recently, my pool pump went out. I added the extra coverage for that just to have it. The company we used called me right away. As soon as I hung up, within a half an hour, the guy called. He came out, answered all my questions and fixed everything. I have a job where I live on the road. I have to have people to be able to go in there when I'm not home and be able to take care of things. That was a very good experience.

Water wouldn't stop running in my washing machine. So, it kept filling up the machine. The doors would bust open and flood the laundry room and other parts of the house. The process with American Home Shield took a little while because they were backed up but it wasn't horrible. It took two weeks for a technician to come. Once he came, he did a diagnosis and knew exactly what was going on. He needed to order a part and once that came in, we had to wait another couple of weeks for him to change it out. He did that pretty quickly.

Some of the contractors are very good. But some of them take a little longer. In the past, I would sit on hold sometimes for over an hour to speak with somebody at American Home Shield. I've used their chat feature, which is a lot better. Before that, they'd call you back rather than having to wait on the line. Sometimes it can be frustrating when things aren't covered. But they have a pretty expansive coverage policy. They're pretty clear of what they do cover and don't. But it takes some reading sometimes.

The AC was not working. The techs cleaned our line out. AHS has been good getting people out when we've needed stuff fixed here. Everything that they’ve come out for so far, they've been able to address and get repaired. It's worth it to pay the yearly fee, especially with our AC unit. We've had people out several times and we've only had to pay $75 each time versus several $100.

One of the eyes of my stove went out and American Home Shield sent out LA Appliance. A guy came and he wired my stove but he put the eye back in and the stove caught fire. I called the company back to have them fix it. One guy said the stove couldn't be fixed and it had to be replaced. I tried to let the company know what was going on because they were taking a long time. I tried to file a complaint with the supervisor but the lady there would never speak to the supervisor. She was unbelievable. I kept getting the runaround and I couldn't ever speak to anybody above that lady. Every time I called, I kept getting her and she was very rude. I tried to get a supervisor's name and number from the technician that came out and he didn't give me one.

I like AHS. I also like the services and also the way that they are able to reconnect me with different contractors. The contractors that they connected me with were also willing to help me out to get my AC back in action a day later. I love Cool Factory so far. They were a better contractor than the first one AHS was first trying to give me. They diagnosed what the problem was and were able to fix it right away. They were on point. They communicated and called me right away. They made sure they came to my house the next day. The first contractor AHS referred me to, the guy would not pick up the phone call. He would not even call me. All he was doing was communicating by text messages.

For our plumbing issue, the plumber said that he needed to require some parts in order to fix that. So we were waiting and waiting. The part didn't come to our house, they didn't come to him. We called him many times. We called AHS many times. AHS told me many times, I had to talk with the technician. Because he has to report what was going on. They said they have not received the report. It was back and forth.

My furnace stopped working. The tech was great. I had other questions and he was answering all of those too. He did the job in a super quick time. I was installing a new smart thermostat and he made sure that I got all that hooked up correctly too. If you have an older house, AHS is definitely worth it. They're a true safety net. I know they're there and it's going to be just one flat rate. I don't have to go bargain with different contractors.

The air conditioner was not coming on. My son called American Home Shield and submitted a claim that the air conditioning was out. When the air conditioning guy came out the first time, he went upstairs, hit the breaker. The air conditioning came on. It worked for two hours and went off again. He thought that it might trip again, and that they would call for an electrician. When the electrician came out two days later, he hit that same button again, came on. Before he could leave, it was back off. I just called them back this time because it's not on again. And he would answer once I called them back. He called me to let me know he was there. I talked with him while he was talking to my son. But soon as he left the house, he never returned the call again. The air conditioning guy came today and said that all the electrician needed to do was change the condenser. The electrician said that he put a whole new breaker in there. But it's still not working.

The air conditioner went out, and the tech repaired it a couple of months ago. Then it went out again, and they find out now that it needs a compressor. But there's a portion now that I have to pay for them to come back out to fix it. They told me I had to come up with $1,000 in order to get this compressor fixed. But my past claims were good. I'm satisfied with the American Home Shield. It's worth having the warranty.

I had a policy with American Home Shield a couple of years back before covid came, and I had to terminate my contract. This past year, I reactivated it and they have provided me with a new air conditioner this year. They have also sent out a plumber for me twice. The last time, the plumber came because I had a slow leak underneath my sink that I was unaware of. That leak has destroyed a quarter of my living room wood floor, all of my kitchen floor and kitchen counter.

The turntable in my microwave only worked when it wanted to. Also, sometimes, the microwave would work fine but it started very frequently giving me an E11 error and would stop and sometimes, it would take atrociously long to heat things. I requested a service from AHS through the dashboard online and it was very easy. They told me it was Sears coming out and gave me their phone number.

I'm pleased with American Home Shield. My AC has been out for about two weeks now in one of my rental properties. I had somebody check it out for me as well, and they found out it had power. So, when the American Home Shield electrician came out today, he said, "There was power, but the compressor is bad. And that's what was kicking the breaker on the AC unit." He wrote his report that I do have power, and the compressor's gone out. In the meantime, I went on and got a unit put in. I'm in Texas, and it's been over 100 for almost 40 days now. What I would like to do as a resolution is whatever they were gonna pay for that compressor, I would like to be reimbursed for it.

American Home Shield is great up until you have a claim. I've been dealing with them all day and I’m kinda frustrated about it. I came back from a long trip and the AC wasn't working. The contractor came out on a Friday and fixed it. It worked all weekend. Then they came back and said, “Well, we needed to fix it with the permanent part, not the temporary part.” I told them that everything was working fine. They said, “Yeah. But that's short term. We want long term.” So they went back in and replaced it Monday. But it quit working.

The washer would spin the water out and the dryer wasn't drying. I told American Home Shield what was going on with my appliances and they set it up for Tate Appliance company to come out. The first time that the tech came out, the dryer was good, but the washer still had an issue after a couple of days. I called Home Shield back again, and then they sent them back out and he corrected it. So it's still working now.

I needed a plumber and did a claim with American Home Shield. That was a good experience and the tech resolved the issue that day. American Home Shield is good and I like them. When I need something done, they get it done in a timely manner.

I had a broken spring on the door for the dishwasher that then allowed the door to open and close easily. But I had it repaired and everything's good. I did a virtual diagnosis through American Home Shield and then, they contacted the appliance repair. So, the tech knew what the problem was. He ordered the part and it was in in less than 24 hours.

American Home Shield sent Sears out for the dryer. I did the claim over the internet. It was easy. I knew what time the techs were coming. I had to travel overseas. While there, I was trying to reschedule the appointment. That did not work out easily because their website was not accessible from overseas. So, I had to make an overseas phone call to reschedule.

I love American Home Shield. I called them two months ago because we had a gas leak and they got right on. They got somebody out to us within the 24 hours. They looked at what needed to be done and came back and fixed it. When the gas company came out to check, there was still a small leak. I called the people who American Home Shield sent out, and they came right back and fixed the problem. Recently, we had to call American Home Shield because our AC went out. We called them at 2:00 in the evening, and somebody was out Thursday and fixed the problem.

I like AHS's service. The response is pretty fast and the technicians seem to be very experienced because they make quick fixes. I recently had an AC claim because it wasn't blowing any air at all. Same Day Air Repair came out in four days and it turned out there were two capacitors that were burned out. The tech had it on the truck and it took him no more than 15 minutes to do the repair. I’d recommend AHS's service to anybody.