American Home Shield Reviews

Knowing if I've got a repair that needs to be done, I can call American Home Shield and they will get it addressed quickly. They have saved us some money on some other repairs that we've had to do over the years. Recently, we had to have some electrical switches fixed in my house. The guy that came out was very helpful, made some good suggestions, and did the work quickly.

The way to submit things with AHS is a little bit weird, because it just gives you a few options, and I'm always having to guess. There's no spot to put exactly what it is that you need. Recently, they came out for a garbage disposal that was having some trouble and a leaking faucet downstairs, which wasn't done right the first time by a different subcontractor who did not do a very good job. But the last tech who came out did a really good job.

Tom's Appliance Repair came out recently for my stove. There was a part that got old and they had to replace it. The techs were great and friendly.

American Home Shield is good. They provided service as they said. I did a claim for my sink that was leaking. The technician who came out was very knowledgeable. He resolved the problem that day.

Service is great and the people sent out were really nice. My furnace stopped working and it was super cold at the time. I definitely felt a sense of urgency. The company they found was really nice. They tried to get the part as quickly as they could. They let us know when the part got ordered and that they were trying to expedite it. If I do home warranties in the future, it'll definitely be them. They get 100 bucks when you need service but everybody gets something.

I tell my friends AHS is worth it. I'm gonna hang on to them for a little while. I like the response. You can call them and they'll get somebody out within 72 hours. If they can’t fix it, they'll replace it. They do a excellent job. Whatever company that they choose is top-of-the-line. I had a plumber come out recently to reset the water line to my toilet because it would keep running. The next day, I went out of town. When I came back four days later, my closet was soaking wet. I called him and he said he thought some knob came on loose. We called whatever company they used to come out. They brought heaters and dehumidifiers to dry everything out. They left it there for about four days. I was afraid of molds, so I told them to take the carpet out. They paid the claim when they came out. They told me that I wouldn't be responsible for it.

American Home Shield sent someone who checked the heat pump out and diagnosed that my compressor need to be replaced. But at the time, I didn't have money for it, but everything was fine with him. Everything was good.

American Home Shield sent Macs Appliance to put my oven in. Everything went fine. They got my stove shipped out really quickly, and it got to me, and they came right out the day they said they would, and wasn't there long at all. They did a good job. AHS handled everything really quickly and easily. I've had two claims with them and both went fine. Everybody was friendly and courteous.

The most recent claim we had with American Home Shield was for an ice maker. We got a brand-new fridge about a year and a half ago, and the ice maker quit making ice. The tech was professional.

My heat pump on my heater wasn't working properly. So, I submitted a claim to American Home Shield. They sent a contractor out, and it was repaired after a part came in. So, it was satisfactory. The technician was very helpful.

The water was brown in color. We rang American Home Shield and the tech that came out was very thorough. He explained the whole thing. The whole thing needs to be flushed out. We thought that the hot water system issue had something to do with the Kinetico water softener, but it turned out, it wasn't. Now everything is fine.

It was leaking under the sink from my bar, and the person came and fixed that. Also, in the kitchen, I had a leak from a pipe and he fixed this one as well. The guy was pretty professional and did a really good job. He had to come back again because he had to go and buy some parts. Then he came back two days after, which was cool. It was not an emergency that he had to go buy the parts and come back because he said that it was something he could just close so we wouldn't use the water there.

When I first submitted the claim for the sump pump, nobody bothered to tell me that they couldn't find a contractor. I didn't have any use of water or my stool or any sinks downstairs at all. I went for three days and then American Home Shield said they were gonna dispatch somebody else. A day later, I got a call from another local contractor saying that they were coming out. They came out and explained it to me before they repaired it. The tech was very specific. Then they fixed the problem and it was a done deal. They were great. But it took four days, and American Home Shield was supposed to have somebody there within 24 hours. That's what I pay $100 a month for. I had one other incident with an ice maker that took me two and a half weeks. But anybody I’ve had to my house has been great.

I had a leaky faucet and the tech fixed it right up. Then I had my heater looked at and the tech who came out for it fixed it right up as well. Both of the techs were super friendly, helpful, and very knowledgeable. The AHS warranty is worth it.

I made two claims with AHS, one for the dryer and one for the washer. The techs came out fairly quickly for the dryer and had to get parts. But then they couldn't submit the claim for the washer until they fixed the dryer, which kind of sucked. As for the washer, we ordered a replacement and it was a couple of weeks before it showed up. The biggest benefit of having the warranty was to not have to purchase new appliances from out of pocket when they go down. But I also have AHS for my mom and they screwed it around with her a bunch, which I didn't really appreciate. So I thought about looking at another provider, but I haven't got around to it.

There was a leak under the sink of my rental property. The process is pretty easy and straightforward. Comparing to another home warranty company, American Home Shield is doing better. It saved me a lot of time to look for the contractors myself. I just had to make a service request and it will be taken care of.

When I call in, I have to wait in line to get someone to talk to me. Today, they say they're getting too many calls and I can't leave a message. Then, they hang up on me. It's not a very good experience. Also, they send letters in the mail that are not clear. I had put in a service request and the contractor came out here. They said I have to pay the service technician. We always pay before the service technician even comes out here. I'm not sure what that's all about.

We had Home Shield before and then we switched to a different company because they had the outdoor plumbing and that was a mistake. We should have stayed with Home Shield. They're a lot better because they work with you and they pay their contractors. Also, the premiums and service fees are reasonable and the protection is excellent.

My garage was not closing up and down and the tech was very knowledgeable. He looked into all our issues and fixed it in no time. He was professional. I’ve had a good experience with American Home Shield. They care about their customers.

The tech was a very nice guy. He called me to tell me that he was gonna be early and he was. He fixed the garage door opener in 15 minutes or less. He went above and beyond.

I had some plumbing issues with my kitchen sink and the two repair guys advised me on what the problem was and how to prevent it from happening again. They were very nice. American Home Shield gives me peace of mind.

The hot water heater broke and American Home Shield replaced it for us. The tech was great and seemed to know what he was doing. He commented a few times that the communication between AHS and him was lagging. I knew things before he did but he was very professional.

American Home Shield was great the other day. The only problem was it took so long for appointments and that's not their fault, they're just slammed. But the service was great. The contractor was in and out of here within about 40 minutes and I've been without a dryer for three and a half weeks, so I just want to kiss them. They were nice, very clean, friendly and amicable. They did their job and when they got through, they said, "Thank you very much" and left. I tried a repair before for a refrigerator in the garage and I paid for it. The tech came out and he didn't know what was going on, so he called his boss and I heard the boss say that the refrigerator was not made for the garage anyway. They didn't fix it and they left. They got my $100 and were gone.

AHS is responsive and the techs they send out are competent. I would recommend them over others that I have used where it was very difficult to get in touch with someone or to file a claim online.

It's pretty easy to go online and request service. They usually call within a couple hours and get somebody out within a couple of days. It's overpriced, though. My most recent claim was when our furnace went out. The first contractor they sent out wasn't able to work on it because it was a specialized part that I needed. They sent someone else out a couple days later. Overall, I'm pretty satisfied with them.

They do not have providers in most of the places. When the replacement or repair is expensive they do not respond and when you call them they keep saying that your claim is going to be escalated. Central Air stopped working in June, it's December, -11 degrees and they cannot give us a response. Save your money!

I got American Home Shield because my parents owned the house before I bought it a year ago. They had the coverage and were really happy so I continued on. Last month, I did a claim for my dryer. The belt in it went back so it was making a squealing noise. I did the claim on the internet and set it all up through the American Home Shield app. They then assigned somebody and sent them out within a day or two. It was very simple and seamless. I loved that I didn't even have to call. The tech that came was friendly and professional. He took the dryer apart and he showed me what piece was broken. He had a backup piece in his van so he got it and put the dryer back together. The dryer is now fixed and is functioning perfectly.

One thing that I don't like about American Home Shield is the price seems to increase about $5 to $6 a year. I'm up to paying almost 80 bucks. When I started out, it was about 50 something bucks. That aside, I like the ability to have somebody come out when you need it and having things covered. If I can get a discount or not pay a large amount of money, it would be worth it being in the program.

American Home Shield helps because at the end of the day, it gets things fixed. But there's usually a long delay and it usually costs more than just the copay too. We had a hot water heater maybe a year ago. They'll replace the hot water heater but all the plumbing to get to the hot water heater and electrical piece aren't included. Our dryer went down and we had to wait about five weeks from the time we called. AHS should have transparency and timeliness of a resolution.

My furnace wasn't shutting off and the service provided by the contractor was very good. American Home Shield is a good thing but my monthly thing just went up so I'm wondering if it's because I've had two claims. So I’m thinking if it’s gonna go up every time you have a claim. I'm hoping that's not it.

I had the washing machine, the plumbing and the valve release repaired at the same time and the experience with the techs was very good. I have American Home Shield just to make sure that everything gets taken care of.

My heat was not coming on and the contractor fixed it. They only wanted to know what the problem was and where they could find the unit, and they checked the thermostat. They told me they had to light the pilot. American Home Shield usually completes the work. I've recommended them to my brother and a couple of people.

Something was going on with the ice maker of my freezer. The techs got out here quickly. They were good, professional and courteous. The first time, they had to wait on the parts, they had to be ordered. It took about two weeks. But everything just went right along. They came back out and it was great.

We did two routine services, and then I had one claim for plumbing with AHS. The toilet in the bathroom was running in weird ways. The people seem to be fine, but when you file to get service, there's a disconnect between when they tell you, "We've matched you with a contractor," and then getting any kind of real scheduling from that contractor, communication there falls apart a little bit.

I had a plumbing issue with our kitchen sink. It went well. The tech was very nice and understanding. Explained things very well.

AHS is great. They're really dependable. I've had American Home Shield now on two different houses so far and have been very happy to have it. They came to inspect our heater system in our condominium in Galveston and it turned out to be fine. The techs were great, too.

Anything electronic can fail at any point and having that assurance to know that you can call AHS and put it in a service request to have a subject matter expert come out and check it out and you pay a small fee is the benefit in itself. Having certain items like that covered is also a peace of mind. The submission process is fairly easy, as well. My most recent claim was for our microwave. The techs were out within a couple of days. They showed up on time and they fixed it.

Everything was good with my recent claim experience with AHS. They were able to repair the issue.

We've always been satisfied with AHS. We've had them for a long time. They always help us out when we need them. We had a claim recently. They're supposed to do the inspection and call us back. They’re waiting on a part. Every time we had a problem, we had the same technician come by and he's the greatest.

I had a claim for my washing machine recently. It was okay, other than they didn't make sure the item was working when they left. By the time I tried to use it and figured out that it wasn't working, they told me to just contact the manufacturer because it's brand new, that it’s under manufacturer’s warranty now.

There was some blockage in my furnace. The tech who came out was very polite, friendly and professional. He put on the little shoe covers. He took care of it that day. The issue was resolved. It was very easy.

I've had good luck with AHS for everything we've done. Recently, I had an oven that was not heating up past 300, and I put the note into them on a Sunday night, and on Monday, I got a thing that it was dispatched to somebody. Tuesday morning I got a call and they said they needed to find somebody different. That person didn't work on our particular type of oven. Later that day, someone else was given to us and he came out the same day. It was all fast.

I noticed a leak in the downstairs from the upstairs. When I submitted a claim online with AHS, I got the company and then who the technician was and the contact number. The first contractor I had wasn't that great. I called to have them put on the note, because they were horrible. The second contractor was night and day. They were punctual, they didn't change the schedule and they were very professional. Everything's great now.

The first time the tech came out for my dryer was in July and he changed an element. That was perfect. Then he came out in November, and he changed another element. I was out of town for a while and washed some clothes after that. I put everything on delicate, the same amount of time, and it was so hot, that when I opened it up off the delicate, I couldn't touch my clothes right away. Some of them shrunk a little bit.

My garbage disposal went bad. There was water all at the bottom of my sink and on my floor. I went online, I logged in, and submitted a claim online with AHS. I received a call from the plumbers. They were friendly. They verified that when they turned my sink on, the water was leaking through the disposal and dripping under the sink. They brought a box in my house and took out the old one and put a new one in.

I had a pipe leak in my garage and they fixed it. Everything’s phenomenal. The contractors that we worked with were great. They responded super fast.

AHS has always been good. I've been having them for years. My refrigerator wasn't cooling recently. There was something wrong with the freezer door. They took care of it and it works fine now. Everything is great.

I had an issue with my washer and my dryer. The claim process at AHS was easy. I got online. I put in a few things on what was going on, and I had somebody call me within hours, and they had everything set up. I had a code on my washer and it was a part where my water goes through. We have really hard water in Odessa so they had to replace that on my washer. Then my dryer was throwing a code, and they thought that it was the motherboard. They replaced it but then within a couple of weeks, it started doing it again. So they came out to look at it and tried to order the part for what they thought it was and they were unable to get that because they didn't have that part. But it's being replaced tomorrow. Everybody was great. The technicians were very nice and didn't make a mess. Everything was good.

I feel comfortable having AHS. If something goes wrong, I can call them and a technician will be out. My furnace went out recently. The tech who came to fix it was very professional, clean and polite. He went straight to work, figured out what was wrong with it, told us everything, step-by-step what he was doing.

When my dryer wasn't getting hot, I called American Home Shield's number, spoke with someone, and our interaction was very helpful. The rep gave me the name of the company that could come out, and the repair man who came was really nice and very helpful. When my dryer still wasn't working, I would call him and I would call the company back as well, and they told me what I needed to do. They got me squared away, so they're good.

With the American Home Shield, I like having the convenience of knowing that if something goes wrong, it's covered. I just had a plumbing leak, and the repair people were out within a couple of days. It wasn't an emergency situation. The repair people diagnosed the issue really quick and had it fixed the same day. They were wonderful.

I'm well pleased with American Home Shield even though sometimes I have to wait a long time for services. Other than that, they're good. I recently requested service for a water heater, and the repair people were very good. They fixed me up that day.

I had an electrical issue, and someone came to check on it. It was resolved. It was a good service. It's nice to know that if there's an issue, there's somebody I can call.

The air conditioner went off. I called American Home Shield and then somebody came out and replaced it. But he did not replace it technically right. I spent the whole entire summer with no air conditioning. They came in the end and said, "Okay. There was no enough Freon. We didn't put enough Freon.” So that wasn't a good service. But when I had a plumbing claim, the guy from McLain Plumber was very good. He responded to the call very quick. He came pretty quick too. He was very polite and nice. American Home Shield is pretty good. They fix all problems. They send the people very quick, which I'm really happy with them. They did a good job.

AHS has been really great. I love having it. I like that the $75 is not too steep for them to come out and let us know what's going on. And interaction with the technicians has been great with everybody. Recently, my dryer broke. It stopped heating. They repaired two things on it. They had to wait for a part and come back and fix the rest of it. But they fixed it completely, and now, every single cycle works.

With AHS, I'm able to get major things repaired at unexpected times, especially not having a whole lot of money. Also, my interactions with their reps have always been great.

The lower oven stopped working. It wouldn’t heat up. The technician that came out was awesome. American Home Shield's network and responsiveness are really helpful.

I originally submitted a claim for the contractor to come do the toilet and showerhead. I like that I'm able to schedule everything with American Home Shield online. It was convenient that I can put in the request for the service at 3:00am, and the contractor can schedule it in the morning. The tech tightened everything up, but he didn't actually fix it. So, it wasn't leaking as bad, but it's still leaking. So, I had them come back out again, and they said they didn't have the parts and had to come out a third time.

My freezer in my refrigerator wasn't freezing and everything was melting. It was defrosting and I didn't understand why but the refrigerator at the bottom was still working okay. So, I called American Home Shield and they sent out a guy whose job was to do nothing but work on refrigerators. He did a wonderful job. My refrigerator is rather old and he really didn't have access to any parts, but he had some things in his truck where he could take some and kind of jury-rig a repair to keep it going until he could get the right parts. I really appreciate him. He was friendly, talked a lot as he worked, and he was one of the best people I've had ever come out here. I've had prior problems in the past and the techs weren't really as efficient as this guy was. He put the freezer together and it worked for a week or so while he got the parts. Then he came back over after about two weeks and put in the new parts. Everything works fine now.

AHS has been pretty reliable. Recently, I had a line from the hot water heater leaking to the outside. It was a continuous leak. The tech came and said it was a worn out vial. Then he put a new vial in it and the leak stopped. He was pretty friendly and fast. He also called me before he came out, so it wasn't an inconvenience. Everything was right on time, so it was a pretty easy process. The prices of AHS are also good and being a homeowner, just knowing that you have warranties on your appliances and other major things that can go wrong gives you a little relief knowing that you can make one phone call. Or you can go on your phone, click the service that you need, and everything's set up right there. You don't have to constantly making phone calls. American Home shield's website is also very user-friendly and I'm satisfied with the service so far.

The door to the dishwasher was not connected any longer to the spring. So, it just flopped open. I called the American Home Shield agent that I deal with. Most of the time, I connect with her by text and she gets back to me. The technician who came was very courteous. This is the same company that I have had claims with before. They're very efficient, very careful, and very nice people. The tech said, "Okay, let's take a look at it." He did all the things necessary and he showed me what had happened and how he went back in and reconnected the spring so that it would stay on and advised me that if it happened again, we have to probably replace that. It looks like it's working now.

We have been with American Home Shield for four months. So far, we had to fix the dishwasher. The contractor came and fixed it. And we had a problem in the furnace. The contractor needed just to come and check the carbon monoxide. They came, and the furnace was actually working fine. The service was good.

I will try to summarize my terrible experience. I have a HVAC that I have needed fixed since a little after I moved into my home earlier this year. My journey started when I simply submitted a work order. After it was assigned to a local company, I checked the reviews. They were horrible. 1 star on Google and many were saying that they should have zero. The contractor has caused damage, started a fire, verbally assaulted a customer on site, and the list goes on.

My garbage disposal had stopped and they installed a new one. The rep that I dealt with was pleasant and the contractor that came out was very friendly.

There was a service that I paid a service fee for, but that service never happened and I was still charged for it even though the contractor never came out to the house. We canceled it the day of and I never got a refund for that fee. And I ended up having, a week later, to resubmit the same ticket again because the issue flared back up, so I paid twice for one solution. So if American Home Shield can do something a little better, it would be to help with those situations.

AHS has been outstanding and the contractors we've had have been very decent, except for one or two. But they could improve by ensuring that when you pay the upfront fee for a service request, the contractors fulfill it. AHS should also check on it instead of leaving it up to me to check. We recently had a plumbing company that made some repairs and we're still having the same problem. We've tried calling the company but they're not returning our calls. AHS said that they were going to get a hold of them but I told them that the contractor was not going to call them back. And sure enough, they didn't call back.

I had a clogged sink and I have a toilet that is leaking water from the flusher. The second company that was sent by American Home Shield came by. The first one never came. They claimed that they never got the work order and screamed at me, and the lady cursed me out because I did a bad review. The review said, “Oh, how was your job? The completed job.” So, I said that my job was never complete. It was never even acknowledged. I was really upset. After, I got someone from American Home Shield, and she was like, “Oh, how can you do a review in a company who don't have a work order?” Luckily, I had the dispatch number. So, I was like, “How come you're telling me that you don’t have a work order? I have a dispatch number right here.” She looked up the dispatch number. It was in the system. They did not fix it until now.

We had a dryer that had mechanically failed. It took about two and a half weeks to get somebody out here to look at it and diagnose it. We were without a dryer for like a month. The guy came out when the part came, took the dryer all apart, had it all in pieces, and then said, "Oh, I need another part. He left us with a pile full of dryer parts. So, we couldn't use even the washer at that point. We finally requested a replacement. American Home Shield had two people scheduled. One came out and said it was not worth replacing. The other one, obviously, is getting paid on time. The one guy's like, "It's not worth it for you. It's not worth it for me because it really shouldn't be fixed." The second one said, "I'm going to need to replace this part." It isn't available anymore. AHS ended up saying, "Okay, we'll replace the thing. You can order one from us or we can send you a check. You have to send the receipt in first of your new purchase dryer."

The techs came out for the stove, and their work ethic was good. Initially, they missed the problem. I was trying to tell them there was something more going on and they came back. They realized that it couldn't be fixed. The part was no longer available and they replaced the stove. Prior to that, I had problems with it for three times and they came out, and I kept paying the service fee and I was struggling. I was ready to give up but in the end, it finally worked out.

The repairman knew what he was doing. He said the washing machine couldn't be fixed. American Home Shield replaced my washing machine but it took a little while for them to get it done.

My furnace stopped working on a Friday. I made a claim with AHS that day. I got a call Monday. The tech knew exactly what to do. It was something in the motherboard where the relay arced. There was a fire inside of the furnace that shut the power to it off. There was a really funny smell in the house and the inside of the furnace was all covered with soot. The guy took all the inners out, put a new motherboard and new relays in, and got it all going again. I was very satisfied with the expertise he had. I really like AHS.

When I had a claim for our oven, I had to call back because the contractor never did come back and fix the problem. But overall, American Home Shield is very responsive when you call and get in touch with them. They'll get someone right away. Sometimes I can hang up the phone if I have an issue and the people that they have will call me right back.

When I moved in, I noticed my fan wasn't spinning very much. It got to where it wouldn't spin at all. The tech American Home Shield sent was really good. There was another job that I needed done that I knew wouldn't be covered and I had him do that too. He did an excellent job.

Something was wrong with the washer. Getting through to a rep was easy and the contractor was great. They called me right away. American Home Shield is the only home warranty company I would recommend. They've always been fair. Every claim we've had, they've been great.

The first claim that I did, it was a year ago with the same reason. Somehow on the bottom of the freezer in the back, there's a little hole and it had frozen. So, I'm just defrosting it, put a vacuum or heater in there and defrosted it and I didn't have any problems. But a year later, the same thing happened again. It started defrosting and leaking. I called American Home Shield that I have my policy through. They answered the first time around. But the contractor has to come back. There's something wrong with the seal now. You can feel the cold air coming out around the seal. And we looked at that the last time, but the gentleman that came out didn't have the right seal in his car. American Home Shield is prompt, courteous, and takes care of the situation. Go with them.

I did a toilet claim to American Home Shield. The people who came couldn’t fix it, though, because it has something to do with some kind of air vents. They said they tried everything to get it to flush. I've also had a refrigerator hose that broke in the back there. My refrigerator just kept pouring water out and somebody came and fixed the little thing to the back of the refrigerator. It was completed.

I had my locks rekeyed and the gentleman who came out did an excellent job. It was definitely a plus that AHS reached out to say that I had a rekey service that was part of my warranty. It was great being aware of the benefits that are available to me. I almost submitted a second claim because I had an issue with my dishwasher. But before AHS would allow me to go through and look for vendors, it said, "Hey, we have a couple of videos. People run into this often if they've got a garbage disposal that's brand-new and there are parts that haven't been removed. So, check this out before you get someone to come all the way out." I watched the video and it was exactly what they suspected it might be. It saved me the trouble of having to call someone to the house.

I recommend American Home Shield to people because the people that they've sent out have been very good. Clear Flow Water came out for a plumbing issue. They fixed the toilet and had to replace the heater. They did a beautiful job. They were a pleasure to work with. I could not have asked for a better company to come out if I had been able to search for myself. They were respectful and communicative. They were very clean in terms of what they did. They explained everything to me. However, the control panel on my dishwasher is still problematic. I had somebody come out and look at it. He said it needed to be replaced. Even though he replaced it, there was a problem with the control panel itself. I couldn't hit the cancel button. He made a notation of that on his ticket that there was still an issue with it but nobody has reached out to me.

We had an issue with a leaky sink, some toilet issues, and some stoppage in the sinks. So, American Home Shield sent the plumber out and he pretty much took care of everything.

I've used AHS twice and they did what they said they were going to do. I had a claim for the washer and the drain and the techs got out here pretty quick. Everything seems to be okay.

I had a furnace replaced through American Home Shield and the claims process was nice. It was just ordering the parts from American Home Shield. It took five weeks to get the part and I didn't have heat during those weeks. I was freezing. The contractor noticed the problem with the water here and they gave me a quote for $300 to do it but then they told me, “Just go through the warranty company ‘cause it'd be cheaper.” But it was $170 more expensive. I have a vent that's rotten out on the top of my water heater that leads to the chimney. So the fumes are not going to the chimney, they're just staying inside the basement. But the contractor never came out there. They just did a video call. I've been trying to get ahold of American Home Shield for the past couple of weeks and I haven't heard anything back.

I was looking for a different home warranty provider, but I ended up renewing with American Home Shield. I even upped it because the lady that I talked to was great. She knew everything. Recently, the washer was not filling and there was no hot water. The repairman said if it's not filling properly, he would come back out and do that. He was timely. The experience was a lot better than my previous one. American Home Shield sent out a contractor for our air conditioning unit earlier this summer. I was dealing with South Placer AC which is the worst company that I have ever dealt with. It should be on my contract not to send them out to me again.

We moved into this property three years ago. I was told at the time that the pool filter was old, but it worked for two summers, and then in the middle of the third summer, it started not working. I tried everything I could. We called American Home Shield and asked them to send somebody out to take a look at the filter. The first guy they sent out didn't want to have anything to do with it. I mentioned a few other things. There was a leak in one place, and he got the part to fix the leak and he said he was done. I had to call American Home Shield back and I said, “Hey, he never fixed the filtration problem. He never addressed that at all.” I didn't want to be billed for another service call. I was trying to get them not to close that claim. The second guy that they sent out here replaced the filter.

I had an issue with the heater and it was a little bit of a different challenge. South Placer Heating and Plumbing came out and at first, they sent a young guy who said everything was working all right. He didn't switch out the thermostat but it still wasn't working. I had to wait another week before they could get somebody else out here. Then another guy came out and switched out the thermostat and everything's working well now. I also had a plumbing claim for the garbage disposal that Budget Rooter came out for and their tech was really good.

I had a plumber come out for a toilet wax ring. He was a very nice guy. Great service. He was here for while 'cause he had problems. He had to go to a store because his battery died. He had to buy something else.

We had the water heater burst. So we called American Home Shield and the contractor was able to get it done. They came out Saturday, and we had a new water heater by Tuesday. We did have to pay out of pocket $700 because American Home Shield didn't cover some of the labor. But it was a pretty costly repair. They contracted someone that was easy to work with and we were impressed. The contractor was professional and good.

The faucet has been on and off. It was almost like water would pulsate out of it and squirt water out of the ball joint of that lever. Then the faucet would drip water. So it wouldn't shut the water off. I went online and submitted a claim to American Home Shield. It was super easy. I just labeled what the issue was and then I got a call saying someone was assigned and they would contact me the next day. The contractor called the next day but I missed the call. So I called them back, and we got it scheduled. I work late and they were willing to come out at 8 in the evening for me because I needed time to get home from work. The faucet is functioning fine now. American Home Shield is worth it. I like how easy it was to go online and say I'm having a problem and then getting a call the next day to get it scheduled and fixed.

I had a claim for my refrigerator and microwave. They could not be repaired, but I'm going for the replacement.

American Home Shield has worked for us on the three times we've called them. The only time that it required a little patience was when our oven had stopped working. A guy came out and identified the problem. He didn't have the part that they needed to replace. It took a couple of days to get the part. Once they had gotten delivery of it, they came out next day and installed it. Recently, we had a water leak that was underneath our kitchen sink. A technician came out the next day. He looked at it and said he knew exactly what the problem was. He ran out to his vehicle, got a new seal, took it apart, put it together, and he was done.

Every time I've submitted a claim with AHS, they've come through. I haven’t had any problem with them.

I had an issue with the dryer and the heating element wasn't working. The tech came out to take a look and to fix it. I was told that the dryer itself was fine and it was an electrical problem. Then I got a call from American Home Shield afterward saying that it was both a dryer issue and an electrical problem and that, apparently, they replace something that the guy didn't mention when he was talking with me. So, it was a little weird. But overall, he was nice. He fixed the dryer piece that needed to be fixed, but the electrical thing is still an issue.

When the furnace went out, the claim submission process with American Home Shield was very fast. The techs got here within a couple of days and they were very professional. The experience was very thorough.

The issue was with the dishwasher where it wasn’t draining. And the guy came out. He came back a week or two later and repaired it, but it's doing the same thing again. Somebody was supposed to come back out again Friday. I asked for a different technician. This particular technician was good. But he didn't speak English, so he wasn't communicating. But American Home Shield's rep said the way I can get another technician is I would have to pay another fee. So, I just told her to go ahead and send the same technician.

I had a leak underneath the sink. The tech who came out to fix it was very nice.

My garbage disposal cracked at the bottom and was leaking water. I called AHS and they took care of it. They sent Hoosher Plumber out and it was done. Excellent service. The tech was good and very knowledgeable. It took him 15 minutes.

There always seemed to be a disconnect between American Home Shield, the contractor and us. American Home Shield kind of did their thing and then we were told that somebody from Whitney would be over on a certain date and between these hours. But it seemed like American Home Shield never communicated or the repairman never had our contact information. They never had our phone number. They never had my wife's phone number to contact us when they were coming in, until they literally showed up and then they did their thing. But the repairman was a good guy and knowledgeable. The air conditioner wasn't cooling the house adequately. He ended up going over the unit and replacing the thermostat.

The dryer wasn't heating and it was turning off. The tech had to clean the sensors and it's been functioning well since.

One of the furnaces wasn't working, so the techs said we needed a part. Then when they came out to put the part, they were able to do something that was not part-related. So, they fixed it without having to actually change out any parts. They were good. The only thing is the first claim I had made me almost want to cancel with American Home Shield after my first year was paid for. Soon after we bought the house, we had a water leak in the wall. We called AHS to get it fixed. It was on a weekend. I had a friend of mine come and we cut out the drywall, so we could see where the leak was and kind of figure out what the source was before we even called to figure out what was going on. We kind of got it narrowed down. I was pissed because I had spent money on a call and nothing happened. The guy showed up, and he said, "Oh, well, this isn't covered by your warranty. But I can fix it. But I don't have the parts. I have to go get the parts."

We got we got rid of American Home Shield in the past because it used to be very difficult and unfair. But it's much easier now. That is a huge improvement. You just call and don't just sit on the phone for an hour. But we thought a long time about not getting it back because they did a lot of things. You call them up and they get their contractor to come out. Then it's $100, but they don't cover it. When we got it back, we made sure that it has better coverage. We were shocked that they didn't pay for the toilet.

When I talked to the American reps, they do a good job. But that generic customer service line is a nightmare. And they're gonna tell me what I want to hear, but I don't want to hear that. I want to know what's going on with my product. I got them every time. I just bypass them because it's frustrating. It took six months to get my microwave done. I don't want Protech to come in my house again. I used to have two warranties with American Home Shield. I canceled one of them. But this time, it was Hayes who was excellent. They're the only reason I didn’t cancel my second warranty with AHS.

I like all the contractors. They've always been very good. But when my central air went to crap when it was 110 ou, I had a friend of a friend fix it because they couldn't come for days, but that happens everywhere. For my dishwasher, I had a contractor come out on November 28 and American Home Shield could either replace it or send you a check and you go out and get what you want. I plan on getting the check. But American Home Shield stopped trying to get back to you when checks are involved. Anything else is fine.

The spring on our garage door snapped and the next day, the gentleman came out and repaired it. He knew what he was doing and he and his helper were done in 20 minutes. I put a better spring system in than what had been there previously so that it would be better equipped to handle the weight of the garage door. I paid the extra but the price was fair. The employee that came to do the work was excellent and knowledgeable so, I had no frustrations. It was seamless and very good. My experience with American Home Shield was very positive. It was a quick response with the people I talked to. We just sold our home. So, in good faith, we're going to buy one year of American Home Shield for the new buyer.

We're not happy with American Home Shield as far as what they are claiming that they cover or not cover. Their customer service was bad as far as they use everybody from foreign countries that can't speak English as their first language. It's really hard to get something resolved. The actual electrician that did the service had to call them and finally get through somebody in their billing department that did speak English to resolve the issue. But we liked the service as far as who they sent.

I was having difficulty with my garage door. It wouldn't close. AHS sent someone over here who was able to fix the situation in 10 seconds. He realized immediately that the sensor that shows that there's something blocking the garage door was knocked out of place so the garage door thought there was something in the way and wouldn't close because of that.

My latest claim to American Home Shield was for a water heater. Everything went well. The water heater broke, but I raised a request, and they sent somebody immediately. It was an overall smooth process. AHS is pretty responsive. They were quick to answer my phone calls and explained to me the bill.

The hose on our kitchen sink had a hole in it. They replaced the hose. The tech that came out was nice.

American Home Shield usually sends somebody out in a timely manner, which is within 48 hours. I put in the claim Friday afternoon and the repair guys were out on Monday morning. They fixed my hot water heater right on the spot. It was an easy fix and I really didn't need the home warranty for that one. American Home Shield has been excellent but it’s not very easy to change your plan levels online.

AHS has been very good to work with but in the last couple of years, the service doesn't seem to be as quick as it used to be. On a recent claim, North Pole Supply Company took a week before they could come out and then it took another week because they had to order a part. Then, they came out, replaced the part, and the refrigerator was working fine. But now it's doing the same thing again. It's frosting up and it's not cooling and freezing. It's only been out a month and it’s out again.

I've had nothing but great experiences with their customer service and I've had good and bad technicians. But the guy that came out this past time was excellent. The faucet and sink were leaking and he repaired them. One thing I find that is a little bit difficult to maneuver is being able to determine what's covered and what's not. I have a plan that I signed up for but I can't find the document that says what's covered and where coverage begins and ends. For instance, I had a freezer that stopped working and it's an appliance but it's not covered by my policy. It was one of those surprises. It's not a bad thing to have things excluded but the information is just not available. They could have a list of exclusions so that people can change their policy easier or add on things to it.

I’ve been without heat since 2019 and they brought my 1970 furnace back to life. I was pretty impressed and it saved me thousands and thousands of dollars. I'd tell others to get AHS.

For the most part, I've had a positive experience with AHS. My refrigerator just broke and I have a brand-new refrigerator worth about $3,500 placed on order. They gave me the opportunity to either order a new fridge or take a cash out option, which was about the same amount that I paid for my fridge. Also, I've had three air conditioners replaced by them. It's not always perfect, but I feel like it's a good value and I'm pretty happy with using them. I have peace of mind. When something in my house breaks, I know exactly how much money it's gonna take me to get it fixed or replaced.

AHS was on time and got everything taken care of with our heating claim. The heat was back on within the hour and the house was fully heated.

I had AHS in my last house for several years and when we moved to this new house, I got it again. Their service has gotten better and better over the years. I recently had a microwave claim and I ended up having it replaced. The process was super simple and easy, much better than my experiences prior. Also, the tech was really efficient and got everything sorted out for me. I had very little to do. I would absolutely recommend AHS.

I had a plumbing claim where they had to fix a leaking pipe. The only thing was this was an emergency service and there doesn't seem to be any way to indicate that this was of a higher priority or an emergency. Other than that, the tech was out here the next day after I submitted the claim and the tech was professional and quick.

I had a claim on my water heater and we had somebody come but it was not repairable. I'm waiting to hear from American Home Shield to see if they're going to repair or replace it. But the technician that came out was very good and professional. Also, I like the new appointment by online. It was very easy to do and then American Home Shield was very quick to respond. So I'm very happy with them.

I had a claim for plumbing and it was quick and easy. The technicians were professional and quick.

I had a leak in my hot water heater. American Home Shield called out a plumbing service that came and fixed it within 15 minutes. The tech was very professional, really nice, and compassionate from the damages that I had from the hot water heater. So he was very kind. I did request a copy of the invoice because my insurance company wants a copy of the invoice showing that the services were rendered and paid for so they can then go forward with covering the damages from the hot water heater. Anywhere Plumbing told me I had to refer to American Home Shield. I talked to someone in American Home Shield. They were supposed to be sending that out but they have not sent the email.

American Home Shield has been great. When we called, they had the tech call us right away. The service person who came out was very knowledgeable and real good. When they had to reschedule him to come back, I talked to the company and I told them how good he was and asked for the same tech. They were able to send the same tech back. So I've referred American Home Shield to a few people since we've had it.

My interactions with American Home Shield's customer serve was mostly good. But I've had a couple of bad experiences. American Home Shield needs to get all of their customer service back to the United States. Most of them never been in the situation and they have no clue what you're talking about.

My air conditioner was leaking under the unit out of one of the vents in the house. The guy that came out was great. He explained everything to me as he was going. He found more problems than was thought to be there because he double-checked everything. He did a wonderful job.

I had water and plumbing issues, and the claim went very well. I like that with American Home Shield I don't have to pay so much when there's a repair.

The blower motor and the air conditioner went out and the initial service call was quick. The problem was identified on November 4th and the job got approved on the 5th, and the techs showed up on the 6th. I saw where American Home Shield authorized the part to be ordered but when I called Emerald Coast, I was getting in return that it was AHS ordering the part. I got frustrated and wrote them a nasty little email because we were with this fault for over a month.

When I had done some laundry and I went to open the door on the washer, it dropped. I called AHS and getting through to a rep was easy. But most of the time, it's really difficult. The rep told me the service I needed was covered and about who would be doing the repairs. The techs who came out were great and they fixed the door. All in all, sometimes, my experience with AHS was not very good. But at other times, it was great.

AHS offered a discounted regular check-up on heating and furnace for winterization. I did that and they found that there was a leak and required the furnace to be replaced. They had the contractor replace the furnace and they covered the cost. There were a couple of things we needed to do to the room to bring it up to speed that I covered but that was reasonable. It went rather quick as well. This was all happening over the Thanksgiving holiday and it all took place within a matter of three weeks. Also, the tech was really friendly and helpful. I just had surgery at the time and he was really accommodating. He showed me pictures of what he was doing down there and what he was seeing.

Everything has been remarkable and on point with AHS. Recently, the hot water heater stopped heating the water and AHS sent someone out to take care of it pretty quickly. The techs were wonderful. They did the job without any hesitation. They didn’t have any questions. They knew what was wrong and they just fixed it.

This toilet was not filling and when I would flush the other toilet, it sounded like this toilet started filling. I didn't know the connection between the toilets so, I just had the repair guy check all three toilets in the house. He had to replace a couple of parts in the main toilet, which was the one that wasn't flushing but the other toilets were okay. He also fixed my garbage disposal. He has come before and he is wonderful. He’s very calm, quiet, respectful, professional and listens to what the problem is. My dad has the same insurance and we want him to be the one to come. He gets the job done. I'm very satisfied with American Home Shield. It's just expensive for me, a single person.

I have a side entrance that has a light outside and it lost power along with the outlet. American Home Shield assigned an electrician within not even 48 hours. The contractor called me and booked my appointment. The electrician came just around 6:37. But it took him no more than an hour to go through the house, check the outlets and pinpoint where the breaker wasn’t improperly labeled. He was nice enough to tell me that we would do a quick run through and I could tell him where things were going down. He didn’t label it, but at least he let me take notes too and when he pinpointed what was needed, he kept going through the house and found what he needed. In under an hour, he found what the problem was, and my issue was fixed. He was super awesome and cool. He was a talker and knew his stuff.

The dishwasher was leaking. The first mechanic said that some kind of pump went bad and that he said it was okay to use. So I continued to use it, but then it started to leak. The third mechanic that came out said that the inside box was warped. American Home Shield finally sent me a check saying that I need to replace it. So it took four tries to get some kind of conclusion and it was the only thing that was upsetting.

The plumbing was not working in the bathroom and the washroom. When the wash load in the washroom which is next to the bathroom would drain the water out of the washing machine to dispose of it, it would back up the toilet next to the washroom. The first contractor came out but it's still not working. So I got another company to come out. The first contractor said they had to pull the toilet, and the toilet wasn't covered under the American Home Shield.

We needed our washer serviced and we made a claim with AHS. The service was super quick and the guy was super nice and professional. Everything went smoothly. With AHS, I don't have to pay $800 to $900 to fix something or have it replaced. The cost of their service is also fair.

My stovetop and washer were broken. The stovetop stopped working and the main board of the washer was broken. I tried to submit the claim on the internet. The claims process was very easy, but it was somehow confusing. I didn't know I have to pay $85 for the services and I was unsure. At the very end, I called customer service to make the appointment. Other than that, AHS is convenient and makes you feel more comfortable.

I had a heating repair. Some element came out and the tech had to replace the board. The timing was pretty good and he was able to take care of the problem. He didn't have the part with him, but he came back the next day and fixed it. Everything is working perfectly now. We've been very happy with AHS. They have a strong process and follow through.

American Home Shield has been very helpful over the years. Since you can't predict when things go wrong, it's always nice to know that it's a set amount when it does. Because you never know where you're going to be financially at the moment.

We had someone come out to change the locks on our doors. That was something we were told we could do for free once we signed up with American Home Shield. The communication was good. After we put the claim in, we got a call that Tuesday to get on the schedule then a technician came the next available day. He gave a window. He came within that window and called to let us know he was on the way. When he came, he was very good. He helped us out with some questions we had. He was here no more than 20 minutes, and we were able to get our key copies.

American Home Shield is prompt, and normally very efficient. I had a contractor come to look at a washing machine. But they weren't able to do anything because it had rusted. I also had another contractor check the furnace and had to repair something. The claim went well and fast.

I had Home Shield before in Woodland Hills and decided to have it again when I purchased a new house with my son here in Oceanside. This time, I am not really satisfied with the warranty. I don't know if because this is a senior park and it's a situation with a mobile home, maybe they are not qualified for it. But I spent more than 300 in just two weeks because every time I called, it was $125. The problem is still not resolved.

My washing machine wasn't draining. Also, something with the cycle was going on with it to where it'll stop. The tech asked me a couple of questions and said I have to get a new motherboard. But he said the unit is repairable. He asked me if I was covered on AHS and I said, "Yes, I am." He said, “Well, I can put the repair in. We’ll put the part in to get it delivered, but we don't know when it’s gonna get to us to put it back in. But I can go ahead and put the thing in.”

AHS wrote a contract and they quoted the price. I paid the price at closing. They came back and said, "We didn't charge you enough." So they went in and took more money out of my account without discussing it with me. They didn't call me. They just started dinging my account. I called them and said, "What are you guys doing?" They told me, "You didn't pay enough." I said, "You got a contract with me." They sent it to whoever they sent it to, and they said they're gonna refund the money. But instead of refunding it, they took more money out. They did it for three months. Until they got what they wanted to make it to the contract level. Because they internally made a mistake.

The electrical system of the refrigerator was telling the icemaker to do weird stuff and it was telling the water dispenser to shoot water out. One morning, I woke up and my kitchen floor was flooded. The repairman was awesome. He was here five times. He kept changing out different components to see if he could fix it and it was like a challenge. He finally replaced everything he could but it still wasn't working. He was very concerned and I could tell he wanted to get this fixed. He was very nice as well as the lady who worked in his office. She would send him between calls to my house. They were very understanding and I appreciate them a lot.

My AC was not cooling and I have no more issues with it. The tech was professional. It was an excellent experience with American Home Shield. I've used them maybe half a dozen times and I've never had to call back or complain.

We had to cancel our old service and transfer it over to American Home Shield and the previous guy told me what the billing would be was not the truth. So, we had to work through that. He said they were going to give me the first two months free to switch but then we got billed. I had to call back and ask what was going on with that. He said he would have the guy who wrote this up call me back to discuss and he never did. We're just going to wait and see what next month’s billing looks like. So the experience has not been positive. But the rekey, which is all we’ve done, worked out smoothly.

AHS is fantastic. They send me other contractors than what they used and stuff and I always get a second opinion through them. Also, they're great because if something is broken beyond repair, they replace it. I had a claim where Integrity Air & Heating came out and they were fantastic. Something in the furnace broke and I've had different companies working on it. One guy took a bunch of pictures and said that oil is spewing in there and this needs to be replaced. Somebody else said the furnace might have to be replaced. But Integrity said they were trying to make money off of me and that he just needs to replace a part. He did and now we have heat. The only thing I didn't like was our dryer replacement. We got a replacement through AHS and we're not thrilled with it. I really liked our old dryer. I wish I could have chosen something different and they had a few more options.

When I call in to file claims, I get ahold of someone super easy and quick. Sometimes, they even show up on the same day. It’s amazing. When I was in Sikeston, it was awful, though. It was hard to get somebody to show up in a timely manner and usually, it takes a few days. But the techs usually get right to it. They don't dilly-dally around and they find out what the issue is and get to work assessing it.

I've had AHS for two years in my personal property. They offered a free key lock change and I had it done this week. It was excellent with the tech they assigned.

I usually submit claims by telephone and it's usually automated. But when I do speak to somebody, it's fine. I had an issue with the ice maker and they sent out a tech who had been here before. He's a terrific technician.

Having a warranty is peace of mind and AHS reps have been great. My most recent claim was when the refrigerator was not cooling and the tech that they sent out was good.

They repaired my dryer when the heating element was out. It went great. The contractor was highly professional. I'm very satisfied.

I sent in a claim online for the dishwasher. American Home Shield told me they were sending out AG Appliance Repair and I was concerned because when I looked them up, it looked like a mushroom cloud. But I gave it a shot and the tech was excellent.

It's just me, so having American Home Shield is easy and reliable. They always send out quality technicians. And customer service is always excellent. We've been very satisfied with them. Everybody should carry them. You need the protection, even if you don't live alone and you have a home.

Everything I've called American Home Shield on has been taken care of. I had to get a dryer, cooktop, refrigerator, an AC condensing fan, and a new wall oven repaired. They work in a timely manner. The vendors they have been sending have been top-notch instead of scabby.