American Home Shield Reviews

I had a drip and I thought it was with the air conditioning unit. So, I originally asked AHS for the air conditioner man, but when the air conditioner man came out, he said it was not an air conditioner problem. It was something up in our pipes, which was under the floorboard. So I rescheduled and AHS sent the plumber with Metropolitan Plumbing. The plumber was a very nice gentleman and he was polite. He looked at the dishwasher because that was where I thought the leak was coming from. He pulled the little thing out of the dishwasher and took everything out of the cabinets. He said there was no water there and that if there was a leak there, he would see water either under the dishwasher or in the cabinets.

I had an incident with the kitchen sink and a leak that had a contractor come out. We thought that we were all set to have them come back, and it would be fixed during the week between Christmas and New Year's. But we didn't hear anything from them at all until after New Year’s. When I reached out, the tech got very hostile with us and it became very uncomfortable. I tried to shift the work order to another company, and American Home Shield said, "We'll give you $200 and you can go with whoever you like." But I’ve got to do the legwork myself. On the other hand, I recently had a fridge leak. The guy came out in very short order. He was very nice and knocked it out like nothing. It's a matter of the contractors needing to be vetted properly. After that incident with the one guy, I did a quick Google search. There were a number of negative reviews that said similar things about this gentleman specifically but they’re still being used by American Home Shield.

American Home Shield is a great company. We've been dealing with them for years and I use them over and over. Recently, I had some problem with the Whirlpool dishwasher basket. It wasn’t rolling right. What the repairman found was something broke and he resolved it.

My service with American Home Shield has been great every time. I did a claim when the spring thing in my garage broke for a second time. The process was very quick and easy. I submitted the claim online and I was assigned a repair person. They called me the next day and scheduled an appointment. They came exactly when they said they would and repaired the garage quickly. Having American Home Shield, you save money on repairs and get them done promptly. People usually come quickly and it's been great.

We've called American Home Shield on some things and they've been good to work with. We recently had an icemaker that wasn't working. A contractor came in to repair it. They had to come in twice. They replaced the motor and a controller board.

Service with them has been fine. I like the quick response. The tech fixed my air conditioner. He replaced a part.

They did a good job. The young man repaired one of the locks that was slightly bent.

I had a washer claim and the contractor tried to repair it but they couldn't repair it. Home Shield gave me the buyout value and I bought another unit. Now, my dishwasher just went out and another company came out. They said that the dishwasher was worth 500 but Home Shield said it’s only worth 400. I thought that was a big difference. It's 100 bucks off but Home Shield wouldn't change it. I've been with them for six years. I'm paying $40 a month and I still pay a fee of 125 for a tech to come out. Right now, I'm looking for somebody else who's cheaper.

AHS is something good to have when you have unforeseen repairs. The biggest thing for me was when I used to rent properties out, I used to use it. But now, I don’t own any other properties other than the one I live in. But I still keep using it and it’s always worked out really well. However, for air conditioning, they only cover so many pounds of Freon. They should have a premium kind of plan where more things are covered and they’re more specific.

We bought this house, and the water heater was old and ready to go. So, our house flooded because the water heater was leaking. We took care of that, then American Home Shield had someone replace the water heater very good. I had very little issues with American Home Shield or All American Plumbing, but when they replaced the water heater, unfortunately, they must have touched the gas valve. Because the same day, after we had hot water for half a day, I could smell gas in the air. We had a gas technician come out for an emergency call, and he determined that there was a gas leak at the valve where the natural gas was being pumped into the house. We had to have the gas shut off. So, they had to come back and replace that part of the valve that was leaking and broken most likely as a result of extending the water heater, because none of us messed with the gas line.

AHS is good. The submission of our AC claim was fine. It went smoothly.

They come right out and take care of business. They’re always professional. They do a good job. My second bathroom sink is worn out and it haa a hole in it almost the size of a pencil point. You could see it. There's rust or corrosion around the edges of it. It doesn't look very nice. But it’s not covered. Also, the toilet cannot be repaired if there's a crack in it.

I feel pretty good about my service with American Home Shield. The only thing that I would say is sometimes it takes longer to do things than we would like. For example, we had a stove issue that went out and it was over a month before it was repaired. The service technician came out, did an initial look at it, and then had to order the part. This has happened a couple of times. We had a hot water heater that went out and the process was lengthy, as well.

The oven was having some issues heating up. There was something wrong with the motherboard because the display was flashing and the light kept on flashing even though the door was open. When it was closed, it kept on saying the door was open. The technician that came out was absolutely brilliant. If I didn't have American Home Shield, I would definitely re-engage them to help me. Their customer service was amazing.

We had one call to American Home Shield for a dryer, and that was taken care of. Arrowhead did a good job. So far, so good.

The heat in my oven was uneven. It was burning stuff in the back and then the front was not cooking properly. The gentleman came out, and he checked the temperature. It seemed like it was okay, but he wanted to change a sensor. So, he ordered a sensor and came out. It seems to be fine. They were very qualified. He did a good job.

We got an appointment within a couple of weeks, which I was happy with. However, the day of, they canceled and then we had to reschedule. When the tech was here, he had the part with him and he fixed it that same day.

I submitted a claim to American Home Shield and everything happened quickly. They were very courteous.

The motor was burnt out so I had an AC guy come out. This happened on a Saturday night. I called Saturday and he called me Sunday at 8:00 in the morning, saying he would be out there. I thought I'd have to wait until Monday or Tuesday at the earliest. But he was out here Sunday morning. I’m a maintenance tech. So, when he came out here, I told him everything that was wrong with it. He looked it over and said it was good. But as he was leaving, it went out again. So, I flagged him down quick and he came right back in and fixed it. He left me a piece of paper. He said that if it acts up any time after this, to give them a call. It went out again but I didn't have to call him back. He already came back in and fixed it. American Home Shield is great.

The garage door just stopped working, and it turned out to be some kind of transmitter thing that was corroded. The guy was very gracious and very professional, and he changed it. He was a very nice young man. He gave me the part to show me the corrosion. I called American Home Shield to do my claim and it was very easy. I was well informed. The guy called shortly before he showed up.

I had a leak under my sink. I heard from the contractor the next day. The techs finished the job. I've had mostly good experiences with AHS. But they sold me a package that was still a higher-up package than what I had previously and included an HVAC service. There was some confusion around what was covered versus what was not and people weren't calling me back. The person who sold me the coverage said both my units would be covered to get serviced once a year and that didn't happen. I tried to just set up for the one because it was an $80 value and they wouldn't do it. They said it was past time. I said, “Well, that's because you guys took forever to get back to me.” That left a really bad taste in my mouth.

The AC had a weird noise inside of the house and it was not blowing really hard. I called American Home Shield on July 24. Technicians came to my house and they inspected the unit. My blower had an issue because it was making a grinding noise, like when metal is touching another metal. It was very loud. They shut off the machine right away and they said to me that it was not possible to fix it. American Home Shield ended up replacing it.

My most recent claim to American Home Shield was for an electrical issue that was not a problem at all. I learned from the experience. The claims process was smooth. It seems like everything always occurs at the end of the week and I end up getting pushed to the following week to have a service call, which is unfortunate, especially when it concerns having a power outage in a certain part of my home like I did. So, AHS could have a more timely service call response to a request for service.

The tech showed up and asked me what was going on. I told him and he located the unit. He just saw what he could find from there. He said the coils were dirty so he cleaned those. It feels a lot cooler in here than it was.

I've used American Home Shield a couple of times. When my washer was leaking, the Appliance Repair Experts guy came in on time, did his thing and explained it to me. He was awesome. Right now though, I'm not too thrilled with my swamp cooler experience, which is going on three weeks now. First, American Home Shield sent a guy from Anthem, and he recommended to get a new one, which American Home Shield said they couldn't cover it. Still, they ordered me one and it took two weeks to get it there. American Home Shield told me they can't do anything, and I had to call today to set up an appointment. I finally got a hold of Anthem, but they can’t install the new swamp cooler until September. It's hot as hell in my area, and I have kids too. Besides that, Anthem has been okay.

The panel on my stove went out. The technician went downstairs to check it wasn't a circuit breaker problem then he came back up, did whatever he could, and it wouldn't do anything. He left and ordered a new part, but first he took pictures of it to make sure he was ordering the right stuff. When he came back in, he put it back together for me, and it's working just fine. The technician was very prompt. He called before he came, finished up the work, and gave me good feedback. He had to take the panel off, and he gave me a few minutes to clean up while he was doing something else.

The commodes weren't flushing and the sinks weren’t draining well. We called and American Home Shield fixed it like they always do. Also, the contractors they send are always knowledgeable and nice. E&K Contracting who came out for this claim was great.

The rubber thing which will help the washing machine work looked like it had gone bad. The Sears technician came in and ordered a part and when it came back, I called him. He immediately came and fixed it so there was not issue at all. It was smooth. But I had a bad experience right after that with the contractor for plumbing. The work which was needed most was not done.

Submitting a service request was quick and easy, and the contractor that came was really good. They were really professional and told us what the previous contractor had done incorrectly. I also called in a complaint when it happened, that the previous contractor American Home Shield sent overcharged us.

I only use American Home Shield when I need it and that's far and few. But as a single female, the home warranty is very helpful in that when I need service done, fieldwork is done for me. Usually, a call goes out in a proper amount of time and everything is taken care of within a few business days. I’m definitely pleased. When a fan in my attic wasn’t circulating, a tech came out within a few days. It was within the timeframe. He worked very quickly up in the attic. It’s hot right now in the south so he did well. I also had someone come and installed the air conditioning unit. That made that attic 20 degrees cooler. I have told neighbors and friends that do not have an extended home warranty that I recommend American Home Shield.

The air conditioning wasn't heating. It took a long time for me to hear from Prime Heating. I wound up making a phone call. I finally got through on the line and I was on hold for a while, which was what I expected. But eventually, it worked out. The technician came. He squeezed us into a very busy schedule. Because we were having triple-digit days. AHS is okay most of the time. There was just some problem getting started within this time.

AHS is a good service. We had them do the rekey. They told me the name of the company and the name of the person who could come out. We talked about what time they would be here. It was good.

The refrigerator was not cooling. When I submitted a claim with AHS, the website was good and easy to use. The techs were on time and identified the problem quickly. They didn't waste time and left clean the location area. When the parts came in, they came in on time and installed them. I've been with the AHS since June and they're a good company.

AHS has been pretty good. I had a claim for the dryer in one of my rental homes and the service was great. The guy from Hein Sight Construction came on time and he was very nice. He went downstairs to the basement to take a look at the dryer and found the issue with the belt. He went out, got the part, came back, and fixed it right away.

I'm very unhappy with American Home Shield. I had a washer that was leaking water. I called American Home Shield. They referred the company, Axis, to come and do the repairs. We've had the Axis repair person here at least five times, and the problem still persists. I called American Home Shield and I said, “If you have a repair person who has been coming to fix the same problem four times, and the problem still persists, that tells me that that repair person doesn't know what he's doing.” We haven't been able to use our washer for four weeks now. So, I told American Home Shield that they've got to do something, either change the repair person or the repair company. They said they couldn't. If I want them to change the company, I have to pay an extra $100. Otherwise, that's the way the contract is.

I had a malfunctioning AC unit. The contractor that AHS sent inspected the unit and determined that the blower motor needed to be replaced. But 57 days later, they still haven't come back yet. Originally, they ordered the wrong part. So, they figured that out when they went to pick up the part. This is where the problem started. There was a miscommunication between the contractor and AHS. From that point forward, when they figured out that the wrong part was ordered, no action was taken by either side for about a month. The contractor never returned my call, left me several voice messages, and I've been contacting AHS. AHS was claiming that the contractor never submitted for them to determine or approve the purchase of that part of that blower motor. But the contractor submitted that information on June 28th. As soon as I get this resolved, I'm gonna cancel my service with AHS.

My dryer wasn't turning on. I called American Home Shield and then they told me they were sending a guy out. They were very, very quick about it.

The drain from my kitchen sink was blocked. I wasn't able to use the sink. It was backing up into the basement. I put the request in online. It was easy and straightforward. But it was almost a week before someone could come out. When the tech came out, he offered some great tips to prevent it from happening again. The service was great once it happened. It’s just the delay between requesting and actually getting someone out.

American Home Shield is good. I like having the home warranty and knowing that I can just pay my deductible and then not be charged with a large bill that I can’t afford. When a thing breaks down, you just pay what you need to pay and you're not overwhelmed with a high bill. Also, the people I normally talk to on the phone are very respectful and professional. I called them for my freezer. My refrigerator was leaking water coming from the top down into the bottom. They sent Metro Appliance out here. Thee man was very informative, very knowledgeable and he did his job. The refrigerator has been repaired.

When my refrigerator started spitting out water all over my floor, I turned the water off and submitted a claim through the internet, which is easier. When you call in, it’s very hard to understand who’s on the other line. The gentleman that came out was wonderful. He came in, cleaned up after he was done, and answered if I had any questions. He was very professional.

Submitting the claim was professional and efficient. The contractor let me know before they arrived.

So far, AHS has been good. At first, we had a little rocky start 'cause they sometimes didn't get things fixed the first time we called. But so far, they took care of us on our refrigerator and we're still dealing with the air conditioning issues. It's the fourth time they're coming out again next week. Company of Moreno Plumbing in Albuquerque. It seems to work fine for a little while, then goes back to not being able to keep up.

My dryer kept blowing the fuses. The tech went into the breaker box and he tripped it back. He said there was too many units on one breaker. AHS did an excellent job.

American Home Shield is awesome. I've used them about four times in the 14 years. My first claim was for some electricity that wasn't working right. They fixed it properly. The next claim was my little stove light went out. The guy was here and fixed it promptly. The other time that I had called them was for my washing machine. Then one time, I asked them about my toilet, but they didn't have to come out because my son-in-law did it for me.

I had a leak under my sink and the issue turned out to be my garbage disposal. They replaced it with a better garbage disposal than the one that came with the house. So it was good. The tech was good. He came on timely manner and took care of the problem.

My carbon dioxide monitor was off over the weekend. I really like how they can diagnose the problem. We did the diagnostic video. The contractor came on Monday to fix a leaky valve and they did a really good job.

I called them for Freon in my AC and the first tech put Freon in one of my units. He looked at the second unit and he said, “Well, this is good. It seems to be working well and it doesn’t look like it needs any Freon.” I said, “Okay, no problem.” I went to sleep and woke up sweating. I called the work order back in and another gentleman showed up. He said, “Okay, your capacitor went out.” He had the part in the truck. And it took him about less than five minutes to take the bolts out and plug it up and put a new one on there and then it cranked up. Everything started working. He also checked my Freon levels again for that unit, which didn't get checked the first time, with a gauge. I was pleased with the quickness that everything happened.

Submitting a claim to American Home Shield was easy and I could do it on my phone. Air Comfort Complete was a contractor I had and they were good. They basically had to rebuild my washing machine. They tried a couple things and those didn't work. They then decided to put in a whole new motor and now, it's working like a trooper. Overall, my experience was nice. They came out and finished the work. But it did take a month and a half because of parts and time. They came out every week and kept me in the loop of what was going on. Everything worked out real well.

So far, I am very impressed with American Home Shield and it's gonna be them that I will recommend. It's a bit more expensive than my previous home warranty company but I am very pleased with the service I've gotten so far. Recently, my hot water heater had quit working. A contractor came out, and they replaced the element. The young fellow told me that if it still didn't work, to call them back. The next morning, it seemed to me it was doing okay. But later in the day, it wasn't. I called them back then scheduled someone to come out on Sunday.

In general, the service is okay, but it's awfully expensive. We were paying $63 a month plus $135 when we put in a request of an appliance problem. Now, as of August 1st, they're charging me $20 extra a month. Also, they have not reimbursed me for something that they should have reimbursed me for. We can't go with them anymore. Not in this kind of economy. We'd be paying over $1,000 a year to them, whether we use them or not. And they have a problem with getting technicians. We've used AHS a lot and sometimes it was great but sometimes it wasn't.

I have a fridge that had consistent issues. The contractor came to check out the fridge, my washer and dryer, and the stove. With this last thing, I have to wait until the service repair person comes in and says, “Okay, we can't fix it.” If they can fix it, they just take care of it. So, with the stove, they came and just changed some knob or something. But with the washing machine, they weren’t to order the parts. So, they just sent me an email with how much it was worth and then, they gave me three choices of either purchasing through them. But they didn't really have anything that I like. I had to buy my own, then they'll reimburse or use the Lowe's gift card.

AHS has always helped me with everything and I recommend them. Recently, the dryer wasn't working. The contractor called me ahead of time. But I called them just to be safe. I wanted to make sure they're coming on the day that I have a day-off. They're really good and I appreciate them. The dryer is still not fixed but they told me that it's fixable and it's an easy fix. They're just waiting for it to be cleaned up. I just need to find someone to check it out.

My sink got plugged up. My husband tried to use the snake on it and he couldn't get it cleared. American Home Shield sent Sundance and two guys tried to electric snake my drain and they weren't successful. They told me somebody else would have to rip out the counters and cupboard to access the clog. I called my brother-in-law who’s a union plumber and there were several things that Sundance said to me that were of concern to him. They could only get their electric snake 5 to 10 feet in and it was plugged up at a T in the pipe. And it wasn't letting it go any further than that because he said we have galvanized pipes. My home was built in 1993 and they stopped using galvanized pipes in the '70s. So there was one thing that they weren't correct on.

Our air conditioner is down and it is not something that the electrician can fix. The electric company has to come out. Otherwise, service has been great. Usually the people are really nice and they get out here soon

I like American Home Shield’s service. I love that I can use the internet to schedule my appointments and have my appliance people to come over and fix my appliances. I've only used AHS twice but I've had great experiences with it. Coastline, the contractor, did a wonderful job. They were timely and gave us the information. They ordered a part for us and came back right away once the part came in. They still weren't able to fix the appliance but they shared all that information with us. So, they were good. Everything has been answered and everything's clear. I'm waiting for my washing machine to come in today. My husband and I sat down and picked it out online. I wanted a better one but he didn't want to pay the extra money to get it, so I have to settle. But I've been pleased with American Home Shield.

The initial issue was the conditioner was not working at all. The repairman from Prayco replaced a breaker inside the air handler and a capacitor on the outside air conditioning unit. He fixed everything wonderfully. The second issue he came out for was about the condensation getting on the air filter. He came out yesterday, but what he thought he had fixed, it is still doing it again. They're gonna come out and do that. I pay for that 'cause he said that's all under maintenance which I understand. He is wonderful. He knows what he's doing.

There was a leak coming from the water valve for my washer and dryer. I had to pay 75 bucks for the guy to come out and do an estimate. He wanted to do something crazy by tearing out the wall and cutting the pipes and redo everything. He told me that Home Shield wouldn't pay for all of it and that I’d have to foot the bill for tearing out the walls. Apparently, it said that in the agreement. I've used AHS for other problems and we've had people come out and fix our appliances. They were pretty good about getting the work done. But with this plumber, it was really bad. He was not a friendly guy. He seemed to be irritated about being there. He wasn't a happy guy coming to give me an estimate.

The garage door was unbalanced and we found out that the spring was broken. I was disappointed at trying to get the techs here because I was told that they were going to call me the next day, but I never got a phone call. So, I made a decision to make that call instead. But other than that, customer service-wise with them was pretty good. When the guy got here, he was pretty smooth, fast, and explained to me what was wrong and how could I fix it.

My water heater went out. I called American Home Shield and I heard from a contractor right away.

I am partially happy with American Home Shield. There are some things that I had experienced in the past, but there's nothing I can do about that. They had their own rules, and I needed their company. I had a recent toilet claim, and I didn't have any problem with that. The company and their guy were excellent. They came in on time.

Submitting the claim for a roof issue was problem-free. The contractor was absolutely excellent. I would recommend them to my family and friends. This was the first time I've used AHS for a major issue and they were very timely and professional. I'm very satisfied.

A garage door opener died on us. I called AHS and talked to a representative. The tech came out and now it's operating very well.

We made a sevice request for our air conditioner. It ceased to function and it was smoky. It had a very chemical-like smell so I shut the unit off. When the tech came out, he said that the motor had seized. Since it was a Friday, he was gonna put the order in once he got back. However, I may not get serviced until the following week. I went and bought a bunch of fans. I then got a text message that an agent was on his way. It didn't register to me at first that it was a different company until he got here. He started asking if he could go up and review what was going on and he explained to me that he was from a different company.

I had AHS at our previous house. When I moved into my townhouse, the mortgage company required it and the previous homeowners had American Home Shield. I said I don't want to switch 'cause I've had a good experience with them. So I didn't change it. Everything's fine with their process. With my recent claim, it was good. The tech fixed the dishwasher.

We love American Home Shield. We've had it for years. Every time we had someone come, they've been nice. We just have to pay for a service charge and that's it. When we had to buy another air conditioner, we increased our coverage to the platinum. Recently, we were having some problems with our air conditioner. The repairman who came was very professional. My husband was pleased with what the man did.

Having AHS, there's peace of mind that if something breaks, we can get it fixed without a huge cost to us. My air conditioner wasn't working very well. I filed for somebody to come out and look at it. The contractor cleaned it really well. The tech didn't clean up after the job but the experience was good and the unit has been working better.

The garbage disposal was leaking and tripping our electrical grid. The tech said I needed a new garbage disposal because the one we had was leaking. So, he changed out the disposal. Having AHS is like having the safety of backup because as the house gets older, I have someone I can call. I don't know which plumber or electrician to call. So, it gives me peace of mind. They cover majority of everything I need in the house.

When I first got the house, my burners on the stove didn't work. Somebody came over and they said, "You need new parts and we'll order them." Everything was good. So, for three weeks, I was waiting and I called American Home Shield and they said, "they don't want to do the service. We're going to send you another company." The second company came and looked at my burners and said, "Oh, yeah, we'll get you the parts." They didn't want to do the work because it's not an easy job. A third company came and said, "I only do installations. I don't repair." So then, they referred me back to one of the other ones.

My dryer wasn't turning. I reached out to American Home Shield by internet, and it was great and very convenient. It worked really well. Coastland came and did the service efficiently. They came out twice. They tried one fix first, and then they had to try another one. They did a great job.

On the 18th of July, Crispy Air came into my house to try and repair my AC. Their diagnosis was that there was a compressor problem and that it was going to take one week to find a compressor and to bring it back. I asked why it was a long time like that and they said they have a timeframe of one or two weeks. They also said that if I needed it to be more quick, I got to buy a unit. They told me that they could bring a unit from National on the next day, that they could finance it for me for two years, and in the next two days, they could can put in the new AC. I told them that I'm with American Home Shield but they said that AHS doesn’t respond too quickly and that was why they have to do things like that. But I told them that I have a good insurance with American Home Shield and they are really good with me.

American Home Shield has done what they advertised they're doing. Recently, my air conditioner had to be repaired. The outside unit was down and I told the tech that the inside unit had problems as well but he couldn't test it because the outside unit was down. If they fix that, they're gonna have a claim in for another one so I asked for the money in lieu of repairs and I bought and put in a whole new unit. They said the reimbursement could be anywhere up to three weeks. Usually, they're pretty good, though. I've had previous claims that were settled fairly quickly. But they need to streamline their process when they're going to offer cash in lieu of repairs because that's money out of my pocket without being reimbursed for a while.

American Home Shield sent out Repair My Appliance. They were really good. They liked joking around with us, and we joked with the tech while he was working, and he made things work right.

I got a water heater installed, and the plumbing company that came out was good. However, they were supposed to do an inspection. So, I had to follow up a number of times to get the inspection done. The inspection passed, but it’s a safety issue. They have to install something on top of the hot water heater for it to be safe, and it looks like they did not do that part. They were supposed to follow up with it, but I never heard back from them. I made several calls to both American Home Shield to set up the inspection and the plumbing company, and I just called again to get that fixed. Everything else is fine.

I got multiple tasks open with American Home Shield and the last one is the refrigerator repair. They assigned Colorado Residential Services as soon as I opened the request. It was a quick turnaround this time. They called me, set up an appointment, came home to review my issue, and troubleshot. I needed a part to be replaced and they ordered the part, came back and replaced it. It was good service overall.

I like the warranty program with American Home Shield. I don't like that they've gone up so much but you just pay the trade fee and their contractor comes out. When the capacitor had gone out on the air conditioner, a contractor came out the next day. They were awesome.

The first time that I had to use American Home Shield was for my air conditioner and it wasn’t a totally great experience. We ended up having to come out of pocket $11 to get the item fixed. They should have better communication and we should be able to profit off of the warranty rather than still having to possibly pay a large amount of money.

For our recent claim with AHS, the belt broke on the garage door opener. I received the name of the company, the address, the name of the technician and the approximate time of arrival. It was the best service I’ve ever had from an AHS contractor. They were Johnny-on-the-spot.

We had a pool issue. There were some pipes leaking and the spa was not working. The contractor came in within a couple of days and they were in and out within an hour. The tech had the extra parts that were needed on them, so they were able to do it. The issue has been resolved. American Home Shield really helps me save a lot of money to pay $75 versus having a handyman to come out and would charge way more than that.

My dryer was leaving black lines on clothing, meaning that one of the bearings was out. The dryer is only five years old, so it shouldn't have been doing that. I called American Home Shield and paid the $125 fee for the tech to come out. He replaced the $5 part in about 20 minutes then he charged me about $75 to clean out the lines that were there. And the dryer is functioning appropriately now. He was a cool guy but the service fee was expensive considering I had something that was supposed to cover that. But there are going to be things where I have to pay for but are not exactly going to be like replacing a dryer.

The contractor did a good job. They solved the problem.

I have three faucets total, two in the master bedroom and one in the downstairs bathroom. One of the two faucets on my master bedroom was leaking. When I called American Home Shield, they told me to take a picture of the leaking. I took the video, sent it to them and they approved that. When the technician came out and checked it, he didn't turn back on the valve. He couldn't see the leaking. He put it as no malfunction so American Home Shield didn't approve for that. But I had called and American Home Shield said it was approved. Also, the one downstairs faucet wasn’t added for some reason when he came to fix it. He said that was not approved.

Third Generation came out three times to repair an air conditioner unit. The first time they came out, they replaced a transformer and a capacitor. The unit started running and the guy left. About six hours later, we realized that the air conditioner was running, but it would not shut off and I could not shut it off with the thermostat. The only way I could shut it off was by pulling the main circuit breaker in the house. They came back out and they looked at it. They said, "Well, there's nothing I can do because we have to apply for American Home Shield to repair a low voltage wire and I can't do that while I'm here." That was on Saturday. So, we kept on turning the circuit breaker on and off for Saturday, Sunday, and Monday too. On Tuesday, somebody came out and they replaced the wall thermostat and that cured the problem.

I paid my fee twice since the contractors came twice. The two companies we dealt with were way too sticky. They won’t let you go. It took the second one a long time to come and the first contractor had to do with the faucet. The guy walked up to it, grabbed the bottom and said it was loose, and tightened it with his hands. That cost me $170 and that included a little thing that was fixed on the refrigerator.

I called to report the problem to American Home Shield and the rep went through the process. They took our money and said that Kelly’s Appliance would be in touch. It took closer to a week than it was less and I wound up calling AHS back and the automated system gave me the contact for Kelly's so I called Kelly’s. The tech immediately answered and said that he just hadn't had a chance to call me. He sounded like he was busy.

I had a plumbing claim to American Home Shield and it went great. The technician was very knowledgeable and he resolved the issue. Everything with AHS is going well, so far.

Called for Ceiling Fan that stopped working and electrical problems with lights all in same area. 5 weeks, 3 - 1 hour long phone calls later, and 2 visits from the same provider who lied on multiple occasions, I called a reputable company to fix and they fixed it for less than the cost of service call with AHW. The company they sent out put in a diagnosis of it not being covered prior to even coming out to the house. I am filing with the BBB as well. Side Note their only call center is in another company and most conversations start with repeating your information 3-6 times as the person on the other end does not speak sufficient English to understand phone number nor addresses.

I put up a request for a washer on the 5th of July and I still haven't got a washer. They said they're waiting on the manufacturer to ship it to the warehouse now. But we don't know why we haven't gotten it yet. Other than that, everything was covered by American Home Shield.

The AC wasn’t cooling and the contractor took a couple of days to come out but they finally came and repaired it. I’ve been with American Home Shield for six years and their system has changed a lot over the years.

We closed on the house last month and when we did the rekey, the claim process was quick and easy. We did it all online. Everything’s great too. The service guy was in and out in 20 minutes too.

The air conditioner unit outside was making too much noise. It needed new bearings and a new motor. Rose Heating & Air came out and they were fantastic. They got the work done on that day.

I filed a claim when the stopper on the two faucets was broken. But I was having a hard time online describing the problem so I called. The contractor that came out was professional. They looked at it, ordered the part and said they were coming back. They came the next day. I was satisfied.

I like American Home Shield's quick responses. Everything is clear with their notifications. And they try to get me connected to someone right away. I like it. The tech found a thick paper strip in the blower that may have caused the loud noise. He was good about everything.

My AC wasn't working. Once the contractor came out, it was an electrical issue. AHS sent out Lite It Up Electric to fix it and they were excellent.

My outside condenser broke down. It's no longer heating. Someone has been out to examine it and deemed it unfixable and it has to be replaced entirely. So, we're waiting to set up the final appointment to get rid of the old unit and replace it with a new unit. The process with American Home Shield is a bit frustrating, but overall, compared to coming out of pocket by ourselves, it is great.

The ice maker went out and the refrigerator was not properly cooling. It was in the evening when I made the request for service. So, I called the contractor the next day. Sugar City was awesome.

Sirius came out and took care of my AC problem immediately. They had to replace a fan motor and got our AC working back again within 48 hours of the call and 24 hours of when it failed. When I made the claim to American Home Shield, the motor was making noise. So, I knew the bearing was going out. Then, the next day, it seized. So, he was able to change it. He told me though that if the motor hadn't seized and was still spinning, he couldn't have changed it, which I was shocked about because it was definitely on its way out. He said the warranty wouldn't cover it if it was still moving, even though it was obviously going to die. At any rate, we got it taken care of.

I heard from someone within two days after I called American Home Shield. That exceeded my expectations. However, American Home Shield wasn't able to cover it because I had a cracked toilet. I had to get it myself and pay somebody else to install the toilet for me.

My experience is very good. Whenever I need it, I get help and I get things fixed. American Home Shield is approachable. When I call, I am able to connect with an AHS customer representative. Also, there is a follow-up whether my issues are fixed or not. For our electrical complaint, the person who came to check told us our panel needs to be repaired because it is quite old. He told me he was going to order some parts and when those will come. I am a happy customer.

The air conditioner was engaging but not going and I did the claim online. American Home Shield's website was extremely simple and I was pleasantly surprised. They scheduled an initial appointment and I informed them that I had a seven-year-old special needs child at home. So, they called me when they had a cancelation. AHS gave me the technician’s name and the time he would arrive, and he was early. So, it couldn't have gone any smoother. The contractor, A-1 Quality Care, did a great job. The technician was extremely knowledgeable and was able to identify the problem quickly. It's been a pleasant experience. You make your payment the one time for the year and if something goes wrong, AHS does what they say they will.

For my recent appliance claim with AHS, the tech found out the motor of the machine was completely dead. My machine was old. So he suggested replacing the unit because he said those units are nonexistent. They're working very well now. I am really happy with AHS. They do a great job and they do what they promise.

I've been with American Home Shield for a long time and in general, I am very pleased. I just have had one issue, which came up again at this last service call. But once they selected the right provider, it worked out wonderfully. I have a stackable washer dryer and it’s in a closet because we don’t have basements since we’re not living in a house. American Home Shield’s policy is that we have to pull it out, then they will fix it. I have to give them access. So, I gave them access. It’s not built-in and the techs don’t have to take a cabinet apart. They didn’t have to pull it out. It’s very heavy and it’s connected with gas lines. AHS sent someone out and when the guy came, he said he was not pulling it out. Because this noise that I was hearing was not gonna do anything. I’m just concerned about it. And he was right, that noise didn't harm anything.

I hate American Home Shield. I'm paying them money each month for nothing at all. I'm looking into changing my home warranty company. They should stop telling customers they are covered in their contract but whenever anything breaks down and you call them, they tell you that they don't cover. They told us that if anything's wrong with my air conditioner and I needed a new appliance, that will be covered in my contract. But when my unit had to be changed, they were only responsible for $1,000 and I was responsible for $2,000. They did not tell me that before I signed that contract with them.

Having AHS decreased payment for repairs. The techs recently came out to work on my AC and since then, it's been working fine, fortunately.

I had a home issue that I had them send somebody out for it. The claim process went well and quickly. The technicians were really good. They were nice, on time and they contacted me.

I've been with them for 28 years and I still had to pay $4,000 out of my pocket to get my air fixed. They said they don't cover modification, which I don't know what the modification is. The only reason I kept them was because of my more expensive stuff like my electrical and my units but I don't see any point in keeping them if I still had to pay out of my pocket. Also, they gave me such a hard time about getting it fixed. I'm not gonna stay with them.

The service seems to take a long time. We went 10 days without hot water and we went over two weeks without air conditioning. After sending in a claim, the contractor right away got ahold of me. But then getting the part and getting it ordered took a while from Home Shield. So it wasn't the contractor. The contractor has been great. American Home Shield is good. There's security that if something happens we know we might have to be inconvenienced, but it's covered. We're very happy we took it out. But sometimes I wish it could be faster.

The fan of my air conditioning was not going and my house was almost 90 degrees. I called American Home Shield at 11 o'clock on a Sunday and they assigned AC Rescue. At four o'clock I called AC Rescue and they said they're open Monday through Saturday. That's not an AC rescue company. I called American Home Shield and said. How soon can I get somebody out here? The weather is over 100 degrees.” They said, “We're trying to push through.” On Monday morning, I called AC Rescue again, and they told me, “Well, I don't see your email. We'll get somebody as soon as possible.”

The drain for the air conditioner was stopped up. I did a claim on the computer. I'm not a computer guru and everything worked okay. American Home Shield sent me something on the computer saying Service-All would be responding to the call. The guy that came out, Jamie, did a good job. In the past, I had some other people who didn't do too good on some air conditioner work for me. I was not happy with it, but Jamie seems to be knowledgeable. He came and took care of the problem. I would not accept Service-All's call unless Jamie came out because some of the other guys that came out here in the past made a big mess. I've had to get a guy from the coast to come up here and fix my air conditioner finally after Service-All messed it up.

I called in and made the request for the service that I needed. They were breezy. The contractor came out on two occasions. One occasion was to look at my inside thermostat. The other was to look at my outside AC unit. It was not cooling at the time. Get American Home Shield. My sister’s already doing it.

The plumber unstopped the drain but he did not change the wax gasket underneath the toilet, so it's still leaking. Other than that, AHS has been great.

I had an AC problem and Elite came out. They were great. They were quick and knowledgeable and gave us the information that we needed. Having American Home Shield is worth the investment.

I had several problems with American Home Shield's plumbing contractor. They are horrible. I have problems with having good plumbers come out. I live in a gated community and it's required that you go through a security guard. You have to have a valid driver's license to drive in for insurance purposes. If you don't, you have to park outside the gate and walk in. For a plumber, they need their truck. American Home Shield was sending out plumbers without a valid driver's license. As a result, it delayed my work for weeks. It ended up being around Easter time. This wasn't the first time. The first time, they were able to work it out.

The ceiling fan quit but the light worked, so I knew that there was power. I filed a claim and American Home Shield sent someone out. I asked if it could be fixed and he said yes but he didn't have the part. It was gonna take about a week to get the part. He came back out about a week and put in the part that he needed. I had to go through a few companies because some of them didn't know when they could be out. The first company that was supposed to be out flat didn't show up. That was for another claim. With the ceiling fan, one company said that they no longer service those, or they don't work with American Home Shield. When I called American Home Shield back, I told them the company they referred said that they no longer are contracted to them and to make sure their contractors are current.

Our air conditioner was blowing hot air and we weren’t getting any cold air on the other unit. The contractor checked both of them to make sure they were fine. They were very professional. American Home Shield initially gave us a different company and it was going to be almost 10 days before they could come to our house. I wasn't gonna do that. So I called back American Home Shield and they got us this other company. They were there within three days. Customer service at American Home Shield is very good. They've always been good to us and that’s why I stayed.

I've been pleased with American Home Shield. They've been very responsive. I've used them several times, the service calls have been timely and professional. I'm able to call and get service out if anything breaks, know that it's covered if there is a repair required, and pay a certain set service fee. Recently, my kitchen sink was stopped up. We had put some Drano down so when the plumber came out, it wasn't stopped up anymore. But he said I had 30 days to call back if it stops up again so I was thankful for that.

The air conditioning unit was blowing hot air. The techs came out the following day after I inputted the request. They were able to fix it. Everything's been great so far with AHS.

We had an AC claim which the techs couldn't fix at first visit. But now, everything is good and we are happy with American Home Shield.

I had no hot water, so I submitted the request. AHS responded quickly. Dunham Plumbing and Heating came out and fixed it. I highly recommend AHS.

We’ve got the Platinum plan through American Home Shield. We contacted them because we had a leak coming through the ceiling, and it was a drain in our upstairs tub. The gentleman found it and fixed it, and he was very professional. The only thing we’re waiting on now is somebody to replace the hole they cut in the ceiling.

My AC gets nice and cold at night, but then during the day, it does not work. It gets very hot in the house. The AC Plus tech said it's because there's a heat surge and the air doesn't run because it's over-working itself. So he said he was going to clean it out. He did a cleaning on the outside system. I told him to come check the upstairs but he said it was too hot. But there's nothing wrong with the upstairs. It looks fine. After he was done, he said the filter was changed and everything was good. I asked him if there was enough Freon and he said, “Yeah, you got more than enough Freon.”

I had an issue with my AC and my washer and dryer. I called American Home Shield, I discussed my issues, they put in a request, somebody called me, and they came and fixed my problem as they usually do. With having AHS, you don't have to worry about a problem. You pay your fee and you get your product or the problem solved in your home. It's beneficial because you didn’t have to worry about a very expensive bill.

Appliance Service Center was too good to me. I put a claim in for my refrigerator and my washer. The refrigerator was not freezing and the washer was not spinning our clothes. They worked on the washer first. For the refrigerator, there was a little problem. They ordered the part. They put it in, and it's working now. Every time that I got a problem with, I call American Home Shield. They are able to understand the situation and come quickly. I’m happy.

I am satisfied with what Lakeshore Plumbing did. The plumber came out when he said he would and he went through and corrected everything.

I had the heater element go out in the dryer, then I had a door issue with the microwave. And I did both of them within days of each other through American Home Shield. The tech from Rick's Appliance who worked on the microwave was friendly and he came out two days after I put in the tickets. He saw the issue and he did not have the part with him but on the same day, he went ahead and ordered it from someone else. He drove out and got the whole replacement door for a fairly expensive like mounted microwave. It took about 40 minutes for him to go get it then he came back and fixed our microwave. So it was nice, quick, and easy. And there was no hassle. On my side, all I had to do was submit the thing online and just sign complete.

There are things that I love about American Home Shield, and there are things that I'm not loving so much. I love their phone system and how they get back to the customers. We don't have to wait in a queue. It says, "You'll keep your place in line, and we'll call you right back." I appreciate the customer service. I also love that after a call, we can give a rating about how the call was. I love that it's so short.

My dryer wasn't getting hot, my refrigerator kept cutting on and off, and my microwave wouldn't come on. I called American Home Shield over the phone and had no problem getting through. They told me somebody will be out and I will receive the information. I received the information through the email from AHS, and the person that came out contacted me as well.

The plumber came out the very next day after I filed a claim with AHS and unclogged my sink and bathtub. The plumbing company was good. I've been with American Home Shield for almost 20 years and this was the first time that I got a turnaround with a call like that ever.

My washer and dryer both needed to be worked on and I got a name of someone who would come work on it but the guy was five hours away. He didn't live in Wenatchee and instead of him calling and telling me he wouldn’t be doing the work, I kept waiting for a call back from him. When I finally got back through to tell American Home Shield he wasn't going to come, it was weeks. My first call was May 18th and the service got done last week. AHS should be more careful that they choose an appliance repair person from the area. The guy was clear across the state. But when AHS did get Wenatchee Appliance, they got here in a couple days, ordered the parts they needed, put them in and did a great job.

ATR General Services didn't communicate very well to let us know what was going on. When they first came out, the tech let us know that we needed a new condenser and that it would probably be a few days before we got it after I asked the question. The next technician came out and after they ordered the part, he was having a hard time getting it in. He said that the condenser fan motor didn't fit the make and model of the unit, but didn't let us know how long it would be before they got back to us. We weren't happy with their service at all. I had just gotten out of surgery a week before and it was too hot. So, we had someone else do the condenser.

With the job American Home Shield has done so far, everything was done quite well. There was leakage in my kitchen. Rockland came around and they did a good job.

We had somebody come out and do the air conditioner. The unit wasn't working and all we needed was Freon. Everything went perfectly.

I didn't have any issues with filing the claim. I did it online and it was pretty easy. But the technician that was sent out didn't seem too knowledgeable or sure of what he should do to fix the problem. The problem still hasn't been fixed. They gave us a quote for something they thought would fix the problem, but the amount was astronomical. So I'm working with another air conditioning company right now to try and fix the problem.

I called American Home Shield for a claim and customer service helped and handled the matter very well. I called on Monday and they said they didn't have anybody they could get right then. They told me they will call me when I would be able to get somebody. They called me on Tuesday and I talked with Pamela's Plumbing on Tuesday afternoon. They said the earliest time they could get here was today, between 9:00 and 1:00. At about 9:15, they were here. Pamela's Plumbing was excellent and they went through everything. I showed them where the spouts were outside and they ran their two lines and unplugged the drain. They had a little problem with the waterspout. They broke it but they replaced everything. They fixed the issue.

I'm gonna be out about $5,000 to redo the whole bathroom and the experience has been very nerve-racking. I had an issue because of that situation with the AC. It was leaking into my ducting under our mobile home and American Home Shield denied my claim for leakage. A repairman from US Air went to look at the ducting but was too afraid to go under the mobile home. He just wrote it up that it was a rodent tear, but it wasn't. We had to hire another company to come in and give us a quote on it. They found no rodent tear and we had to pay them 80 bucks to tell us that.

Our old bathroom exhaust wasn't working. We put in a new one and it was very fancy. It had a Bluetooth and a light in it. We made sure there was power to it but for whatever reason, it wouldn't come on. So, we made a claim with AHS and when the tech came out, he was very polite and professional. He came upstairs, looked at the situation, and asked us a few questions. Then, 10 minutes into it, he said we just needed to plug the switch panel that came with the exhaust into the wall. We thought that was optional and it was really kind of stupid of us. But he was super funny and cool about it. He immediately fixed it and in 10 minutes, he was gone. All in all, AHS provides me peace of mind. If something falls apart, as a new homeowner, I feel like I need them.

I submitted one claim and then got that issue taken care of. With that being fixed, it highlighted another issue. So I had to file another claim. But everything's completed now. When I had some issues with my air conditioning, I got a call from the air conditioning contractor within 24 hours of calling American Home Shield. American Home Shield is very responsive. The contractors that they assign have been great to work with. It gives me peace of mind knowing that I'm not going to have a surprise $3,000 repair to air conditioning in July and be stuck having to go out a lot of money.

I spent several weeks without my air conditioner. I was very uncomfortable during the heat of the summer. They didn't seem to get the problem right the first time. When the contractor came out, they said they had to get the part. Then they came back with the part, but then that didn't fix it. It took a week for them to come out the first time. Then it took a second week for them to come back out and fix it. But it's taken care of. Everything's working sufficiently now. The guys were good. They weren't disrespectful. They were very informative of what was going on.

I’m not happy about the price ‘cause it went up a lot since when I first had American Home Shield. This is my second time using it. The first time I used it, I still had to pay an extra $700 for a hot water tank. But recently, my whole house air conditioning stopped working. A contractor came out and I was very pleased with them.

The contractor was was super friendly. The tech fixed up all the locks and got them all on the same key for us. He went above and beyond to help explaining everything and made sure everything was working properly before he headed out.

The refrigerator stopped working. It was unrepairable so American Home Shield replaced it. We got a new refrigerator. My wife and I were satisfied. If anybody asked me, I’d tell them to try American Home Shield.

Someone came to fix a hole that the people who came before them left, and the guy did a good job. American Home Shield's customer service is pretty good too. It's easy to get in contact with them, and I'm able to get somebody who knows what they're doing to come out and fix the house, but the urgency of the people they select to come out could be improved. There's no urgency.

My fan was broken. I filed a claim to American Home Shield and it went fine. The guy from Shaw Electrical came in and saw that the motor was going out. He put in some kind of thing to get a new fan, and they put in the fan. Overall, the technicians that were sent out for our claims were fine, except the first person they sent out for the toilets was highly unprofessional. His name was Ronnie. He had rips all over his clothes. He kinda scared me the way he was dressed. He did seem to know a little bit about toilets, but he really didn't fix the toilets. He figured out there was something that the one toilet needed to be replaced.

The HVAC unit was not pushing any cold air at all. It services the upstairs. The claims process is relatively straightforward. Once you submit the claim online, they send you a notification that the claim has been received and it's been processed. The next thing you get is a notification. I personally get one via email and text. American Home Shield will send an email that articulates the company that has been assigned the ticket and whether or not it has already been scheduled by the time that email comes out.

The air conditioner unit was not cooling and then, it stopped running. A little jumper switch on the door of the air condition had gone bad and the techs said that part wasn't needed. They bypassed so that I didn’t need that anymore. The AC is working perfectly now. It's been a great experience with AHS. It’s been very helpful.

The faucet came loose from the sink and it took a week to get it fixed. The reason it took so long was that American Home Shield had to approve it and that it was in my contract. So that took a couple of days. Once they approved it, the rep called back and said that they can have someone out the next day to fix the problem. Then they came out and fixed it. They had to bring a new faucet. I'm very, very satisfied.

It was great when I submitted a claim for the AC. The tech was okay. The AC still has issues, but it's okay.

I had a problem with two of my bathrooms. One of the problems was the faucets were old and one of them had come off. The plumber that AHS sent out said the problem was beyond his scope and that it had to be handled by a company that works with older homes. He said, “My buddy works with older homes, and he can come out here in the hour.”

Having American Home Shield caps your minimum exposure to cost of repair. I’ve used it once, and the technician who came was great. However, I just got a lesson in how to use my washing machine for $100. It wasn't filling with water, and I thought it was broken. It wasn’t filling because it had no clothes in it. It didn't feel the weight, so it didn't work.

American Home Shield has a seamless and straightforward claims process. I was able to go online and figure out pretty quickly how to do that. The only thing that was slightly confusing was what was covered. So, I just had to do a quick review of the policy to make sure my appliance was covered under the policy I had before I submitted the claim.

Here's what you can expect when it's 100 degrees outside and your air conditioning breaks. 1. Call AHS, wait on hold for an hour. 2. Pay $100, wait for their referred contractor to call. 3. Contractor says, "We can come out in 2 weeks." 4. Call another contractor (ours came out in 24 hours). 5. Call AHS back, wait on hold for another hour. 6. Ask to cancel the service call. 7. Argue about refunding the $100. 8. Ask for reimbursement for the work done. Yeah, good luck. 9. Ask to cancel the warranty for a refund. Sure, but the cancellation fee is almost as much as the refund. Not worth it, STAY AWAY.

Our fridge broke and we booked a service, but AHS' low-bid contractor failed to show up 5 times in 2 weeks with ZERO communication; after a while we had to switch providers. We requested the original contractor be blacklisted but I doubt that happened. We repeatedly requested a phone follow-up from AHS, but they never called; we had to call & even then they didn't help. Every time I called, I had to wait to get connected to someone overseas who could do nothing but book another service appointment or "elevate" the matter to their supervisor. When I spoke to the supervisor, they just said there's nothing they could do.

My dryer wasn't heating and the contractor called me on Tuesday and said that it was probably the heating element, which I figured it was. The guy said that it would probably take about three weeks to get the part in and I asked if there was any way we could expedite that because I work in the hospital and I have to wash my scrubs frequently for work. He said he would check and called me back later on that day, and he said they could come out Friday. His boss authorized something where he was able to get the heating element quicker.

The techs that came out for my plumbing issue were great. They were really fast. They came out to see what the problem was and also came back and did the repair as well. I would use them again.

The tech was very nice. He fixed the stove. He gave me a lot of tips on other things to do to make the kitchen be better. Everything was great. I also had a plumbing claim. I had a leak and the contractor fixed it and they also installed a garbage disposal for me.

It took too long to get through a rep. But once I got the live body, I was able to do what I needed. I had two different issues that required two different contractors. I had a new coil and then I had a hole in the Freon line. Tey changed up the coil, charged it with Freon, but nobody realized there was a hole in the Freon line. They had to come back out and solder that, and then recharge the system. It’s worked great ever since.

So far, it’s been a pleasure dealing with American Home Shield. I called them for a dishwasher that decided to quit in the middle of a cycle on its own. They sent a person out and charged me for a service call. The person had to order a circuit board, came back about two weeks later, and installed the circuit board. He was polite and timely.

The door on the oven had shattered. The contractor did a video on my stove and they said they would give me a new door. But I'm dissatisfied with AHS because I had some problems with them. Someone called me back and they said that they told him that somebody busted it. That was not true at all. That stove has never been used. I told the rep, "I don't know who told you that, but the last report I got was that they were gonna give me a new door." She said that she would check into it further. But I haven't heard from her.