American Home Shield Reviews

I like that American Home Shield comes in and replaces anything that could be broken, and if they can't fix it, they'll replace it. Like they did with the heater, which is great. But if they replaced it and still didn't work, that's out the door. The first visit, the tech decided we needed a new heater. He went ahead and they ordered it. He came back and put it on but the water was still not working. So we called him to come back and check. They replaced the upper left element because it was burned. And this is a brand new heater. But it still didn't work. The hot water wasn't coming. It was only for a bit. And it went away. The tech came back and said there were some cables loose on the heater. So he went ahead and patched it up with tape. He showed me pictures of what he did. One of the things were burned.

My wife was using our Whirlpool jetted tub for therapy for her knee. When the switch went bad, American Home Shield solicited Steven Mills Plumbing out of Jacksonville, North Carolina to come out. They sent a technician out and from his diagnosis, it was the switch. He took my switch, never brought it back, and said he was gonna order one. But I never received the switch. Steven Mills Plumbing sent another technician out. He took photos of the unit and said they could fix it. Two weeks later, Steven Mills Plumbing called, contacted American Home Shield, and said they could not fix it.

My recent claim was to have an electrician come to the house. It went well. And the guy was able to fix the issue quickly.

The plumber came to my house, addressed my issue and was thorough, so I liked him. The problem was resolved that day. But on my first experience with American Home Shield, I had issues with the air conditioning contractor. They had to come out at least three times and I didn’t feel too good about that. Also, AHS charges you before the technicians even come out to your house. They should charge you after. But I’ve saved money overall by having a home warranty. When the plumber came out, AHS saved me from taking out more money per visit.

City First Electric came out for my ceiling fans and they were excellent. I also had a claim with American Home Shield for the HVAC. We have no heat and we're like icicles in our house. The tech already came and there were a couple of parts that were down so I gotta call because they came up with an estimate. But I have the highest level of service with him. It's a little bit out of pocket, which is fine. But we'll see what happens.

Everything was professional. I would highly recommend AHS.

The tech came out pretty quick after I submitted the claim. But when my refrigerator was messed up, it took me about four months to get a new refrigerator thermostat put in. The other issue was the AC unit, which took a while to get it delivered.

I have about six policies with AHS because I have rental properties and I have them for 20 years in my own home. Occasionally, they'll fix something that's major and that's great. But lately, I've noticed more and more that I have to ask for a second opinion, then the second opinion fixes what's wrong. I also found out that if they have decided that they do not want to fix something, they will disqualify it from ever being fixed until you can prove that you have fixed it outside of the plan. For example, I have an old refrigerator and the freezer motor wasn't working properly. Somebody came out and he said that the outside door was bent and it looked like it was abused. But I told him that we've never moved this refrigerator at all since we moved into the house because it's a built-in. He then said that he couldn't fix it and he went away.

When we have an appliance or something go out, instead of us calling a service provider which usually costs us hundreds of dollars, we can be assured that we get a contractor that's been approved by an agency and we only have to pay $75. That is a benefit of having American Home Shield. Right now, we're having a water heater problem and our water heater is being replaced for our $75 deductible. All the contractors that have come to our house say that we've got a really good home warranty program. It's good when you have a contractor that thinks that they're working for somebody good. I've just been pleased with American Home Shield and I would never go anywhere else, even if it was a little less because I can count on them.

The fan wouldn't turn on when the igniter was hot. The technician went through the standard checks, ran through everything he had to do, and it came back on. It was good service. With American Home Shield, I have protection on my expensive stuff in the house. I appreciate how easy the process is.

I’ve carried AHS with me for a good 15 plus years. Then I sold my properties and rented for a while. Then I went back and bought another property and had AHS again. I sold that property, and when I bought this property, the seller wanted to go with another home warranty. We went with the other one and had them for a year. I was totally dissatisfied beyond belief. In order for me to cancel it halfway into it, it was going to end up taking the whole thing, plus I had to pay a penalty. We waited till it ran out and went back to the people that I know and trust, AHS. They relieve all the stresses. Sun Powered Solutions recently came out for my heater. I did my service request with AHS and within 10 minutes, they were assigned to the claim. I love AHS. I put it on my mom and dad's home, and it has been fabulous for them as well.

The cost is going up too much. When I add up what I pay in total versus how often things break, it's almost the same as when you say you don't need their service at all, and you'll just pay out of pocket. It took six months to get a microwave. The vendor that they used was a joke. We live in the country, so getting out here is a drive. They say they’d show up but didn’t a couple times. Then they showed up but we didn't hear anything for a month. But for the washer that went out, the experience was A+.

American Home Shield's customer service is good and they're fast in getting the technicians. But the service fee can be lowered. Recently, I had a claim for my dryer and the tech who came out was very good.

The garbage disposal wouldn't come on. I called the 1-800 number and submitting a claim with AHS was easy. Their rep gave me the contractor's name and a contact number. Then, the company that came out put a new garbage disposal in and they were excellent. So far, my experience with AHS has been good. They have better rates than my last warranty company and I would recommend them.

I had an electrical problem. The tech that came out was great.

Something had broken inside the garbage disposal. The tech already had the part in the truck, and he brought it inside. He was very friendly. Overall, American Home Shield is wonderful. I call them, and they come out, and know what they're doing and fix it. I'm happy.

Any time we switched from AC to heat, it would pop the main fuse. The tech had to replace the transformer and this was done in 45 minutes. He was friendly, very polite, and straightforward. He did his job and confirmed the unit was working. A home warranty is definitely worth the investment.

There was a piece that was broken in the refrigerator. And a bar fell down, too. The tech had knowledge of the system. He was able to come in and replace the bracket. And he was able to put that bar back the same day that he came in. Also, he had to order the part. But once that came in, he fixed it. I'm satisfied with the work that American Home Shield has done. But I'm not satisfied that every year it goes up.

My toilet was leaking. The first contractor that American Home Shield contacted never got back to me. I called them and I couldn't get an answer. Their mailbox was full. You couldn't even leave a message for them. So I called American Home Shield again and they said they would call somebody else. That guy came that night to do a band-aid fix so it wouldn't be leaking all over my floor and my cabinets sucking up the water. Then he came the next day and fixed it. So I was very pleased. I only had one problem with American Home Shield and that was when I called them about my air conditioning. I didn't like what they did there. Otherwise, everything has been good. I'm very happy with them.

American Home Shield sent me a good contractor to fix my heating and he did it. He was quick. It was the next day. So, I was very grateful for that. I'm happy with American Home Shield and I plan to stay with them. When you're elderly, it's a great comfort to know when something stops working, you can go through them. My premiums have gone up, and I just hope with me being retired and on a fixed income that I can stay with it. I would like to see that be a factor in the future with them. When you're on a fixed income that maybe they would give some consideration to the elderly.

I had American Home Shield back when I was in Tennessee, some years back. But when I came here, I had another company and their speed wasn't good. So, I went back to AHS. They're the better of all the warranty companies that I know. When my wife turned the garbage disposal on, she heard a noise. We heard something rattling inside of it. When she heard that and checked, she realized the blade had just come loose. So, I called AHS. Initially, I spoke to the computer that asked me what was wrong. They told me who the company would be and gave me the number. I got a call. Not that long after that I have an appointment. The guy was cool. While he was fixing it, him and I were talking. He was nice, very professional and knowledgeable. He got it done in a quick timeframe and that was it.

Once you set up an appointment for anything that’s an issue, American Home Shield is prompt and their local providers show up on time. So, it's been a consistently good experience. When you have a home, you have unexpected issues that pop up. And something like this helps, especially when you have expensive repairs. I have it because it's to cover things like air conditioning and heater and bigger plumbing issues, like leaks and roof. This works out. For smaller repairs, it's not as valuable because you pay a $75 per incidence fee. So it's not that useful at that standpoint. But it's more like insurance.

I use American Home Shield for convenience. I had AHS on an older house. Their contractors used to be grumpy. They thought, just because we were buying this home warranty, we wanted to get it for free. I could tell they made less money if they're contracted with AHS. But the contractors in general have been way better over the years. Recently, the heat went out. The tech was good. He got it fixed the same day.

I made claim for the HVAC system, and the individual came out and troubleshot it. Fortunately, he had the part in his vehicle and was able to fix it on-site. So I was very lucky. I did the claim through the website. I've never done it before, but it was pretty simple. Within the next day, American Home Shield said, “If you are not contacted by this point and timeframe, here's a phone number. Contact the professional that we have scheduled to come to your home.” I went back on the website and it was odd that there was no tracking information.

We had a leaky hot water heater. Somebody who lived in the house before us had had problems because the drywall was all torn up. But we didn't realize there was a problem until we went out there one time and it was leaking. I just called American Home Shield and they were wonderful. I log into my account and submit a claim online. It's user-friendly. I'm able to get on there and find what I need and do what I need to do and get off again. AHS sent me the contractor’s name and their phone number. They even sent me the name of the young man who would be dispatched to my house. That was great. Their coverage is wonderful. They are very professional, quick, and thorough. They send you all the information you need. They follow up with you when you're done. I love the whole process.

I have had American Home Shield fix four different things in the last six months, and I wouldn't pick a different company next time. They're top-notch. The customer service has been absolutely perfect. I was shocked at how simple it was to make a claim, and for the most of them, I didn't even have to talk to anybody. I just went through the automated thing, and they sent somebody out. It cost me $125. I got my AC fixed for 125 bucks and that's a win to me.

I was without hot water from my water heater. Apparently, what happened was, the wind blew the pipe laid out, according to the rep. I was without hot water that evening. I turned off the gas to the water heater. American Home Shield sent someone first. That didn't satisfy me because they made an appointment three days later. I called again and they sent this plumber. He was excellent. He knew what he was doing. He knew exactly what to do, and he took care of it.

With American Home Shield, the job is completed and done well. The sink in the master’s bathroom was leaking and the plumbers got me up and running the same day they came. They were very good.

The refrigerator was falling apart. The plastic on the inside and the shelves were all breaking off. The contractor came out and then we had to wait for parts. But they got the work done very fast.

American Home Shield is very good. I've had it for about 25 years. You get a good person to come in usually.

The microwave needed a new magnetron. It was two days that a repairman came out and analyzed the problem. It is needed some parts which he got then he contacted me 10 days after his first visit. He stopped by and fixed it. He was very diligent and efficient. Sometimes, AHS does promotions like get your air conditioning inspected for $75 instead of $100, which would be a normal service call. I took them up on it then somebody came and said, "It needs some freon. I need to come back.” Then I have to pay $100 for the visit to do the actual repair. That's $75 down the drain.

Every time I need something fixed with AHS, there’s always a problem with them. My recent claim was for my furnace that wasn't working. I paid the $75 for somebody to come out to fix it. They came out and fixed it. They found another problem with it but they wanted me to pay another 100 for somebody to come back out. My hot water tank went out too. I know that I had to pay the $100, but I was without a hot water tank for five months and I still ended up having to pay out of pocket to get it fixed. Even though they gave me my money back, it still took a long time for them to even find somebody to come out. But the vendors were alright went they came out.

The contractor fixed my heating. One of the machines was not working. So they replaced that part. The technician, Josh, is an excellent service provider. He’s very professional. My machine is working now. American Home Shield's service is great so far. They are very good. I'm happy.

The heating went out on our thermostat upstairs. The tech came in and fixed the problem really quickly. He had been out to our house prior because we had an air conditioning and heater problems. So he knew our house and the situation. It was nice to have the same company come out and help us again. American Home Shield has been 100% and they send people out within the best timing that they can, especially over COVID. So I definitely refer them to my family. I've been very happy with them.

I used American Home Shield when I lived in Germantown, Tennessee. They were good and responsive, and they let people know what they're doing. So, I like that. I had to call AHS to submit a claim and I was able to show them the problem. That was cool. I liked it but it was time-consuming, and it was comical. The microwave quit working and then, my ice maker kept freezing up. It's been a mess. Chuck, the older man that AHS sent, had been doing this for 30 years. He didn't mind me asking questions as he explained whatever I wanted to know. He was very nice and I felt safe when he came because he was very knowledgeable. He was excellent.

We had an issue that said our heater wasn't working attached to the air conditioning unit. When the vendor that American Home Shield assigned came out, they found a short and they refused to do anything else. So American Home Shield switched it from an HVAC to an electrician. He came out and did the job. But whatever he did wasn't enough to complete the process because the HVAC vendor came back out and said, “Well, he did the work right. But there was only one leg, which is 120 volts. And it needed two legs.” They couldn't finish it, so then they had it transferred back to the electrician. They finally came back out, fixed it, and put another leg in of electricity. Then the unit worked, and it's been working.

Our water heater was acting out. The tech who came out to repair it was very professional, polite and great.

The tech was great. He fixed the stove. Everything works fine. The service was quick.

I had a leaking hot water heater replaced. But no one carted my old one away. It is still in my front yard and I was irritated by that. Other than that, I'm happy with American Home Shield. They have done their part. The techs all show up in a timely manner. Recently, I had a different claim for my air conditioner that was not coming on. The air conditioning company said the issue was an electrical problem but they don't work with the electrician that AHS sends out. The electrician then said there was no electrical problem. The issue was the air conditioning. So, I am stuck in the middle. What would have made more sense was if AHS let them troubleshoot together. I ended up having to hire my own electrician to come out, to show up at the same time that the air conditioning guys would, so they could troubleshoot together and figure out what the issue was.

Once I call the reps, they call someone for me to come out. The contractor did a beautiful job. They fixed the unit the same day. The technician that I ran into was very pleasant. The problem that I'm having is with American Home Shield. When you need something done, it takes too long for them to come around for you. You can call out for something. But after they get your money, they drag their feet. You pay every month for stuff to be done. And how often do you get your stuff break down? I'm thinking about trying to find another company. And I’m not the only one having that problem.

I have two open claims. One just was completed, which was a repair on my washer. And one we're working on with my HVAC system. The washing machine claim, American Home Shield got somebody out here within four days. They did the referral same day, but the company couldn't get out here right away. That was within four days. They had to order parts. It was approved within 48 hours. Parts were ordered. And the unit was repaired the following week. So start to finish, it's nine days.

We had just bought this house and I got an email from AHS saying that new customers can have a locksmith come out and change their locks. I took advantage of that and I was happy to get a free lock change.

I'm awaiting a check for $727 for the washer and it should be arriving within the next couple of weeks. I like American Home Shield.

There was no power on the dishwasher and I could smell something was burning. The guy from Elite Appliances was great and did a good job in diagnosing the problem. So far, it's been a great journey with American Home Shield. But last year, while renewing the contract, I was promised a discount. The customer service said that $100 gets deducted in the monthly but that never happened. I didn't get time to follow up on that.

Our hot water tank burst on a Friday and I called and the contractor doesn't work until the following Monday. When they came out, they couldn't fix it until Wednesday and I did not get it fixed until Thursday. So I went for one whole week without water. American Home Shield had the parts to do it, but they had to get all of the paperwork agreed that they would replace that before they finally did, and that took an extra three days. In terms of the money, I was ahead at the end of the game. But I literally washed my hair in the sink with cold water.

I like having somebody to call that can refer a contractor or somebody over to take care of what I need and the techs have been real good. The last one that came out took care of everything pretty quick. It was for my dishwasher where the soap dispenser wasn't opening properly. He fiddled with it a little bit and got it working. He also looked at something with my refrigerator.

We live in a rural area and having a home warranty is beneficial because the cost of just calling someone over to come and do the work would be expensive. When I couldn't get the oven door to open, I did a claim with American Home Shield. A couple of days later, a tech was out and he was great. The issue was something that was very unusual. But the tech said he had that problem before and it was not something you will find in a textbook. He knew what to do to correct the problem. Everything’s working fine with it now.

My only real concern is the timeliness of critical situations. If it's August, and there's no air conditioning, it needs to be fixed as soon as possible. Overall, I like the service. I like that I can manage my costs. I have many houses with American Home Shield. And it allows me to balance out my costs and predict them up to a point rather than high, low, high, low. So, I like the program. It's a break-even point as far as cost-effectiveness. But because it's even, the ease of it makes it win. So, I still keep them under contract.

The contractor did an inspection that revealed a poor installation for the concern we had for the HVAC. Some rooms were heating better than others, and we were also concerned about the noise from the unit itself. The tech's discovery was that whoever installed it didn't do it right. But it's still a little bit gray area for me. So I was hoping to get some documentation based on that. I haven't received that yet. But it's not warrantable would be the basic thing and they offered me a repair worth $7,000. But overall, American Home Shield is great. They are professional and respectful and they're listening. We still have a couple of more claims in the works coming up. They're working with us properly, and we appreciate that.

American Home Shield is great. I put a service in online and they sent somebody out who fixed the problem. They gave good information so I know how to problem-solve in the future.

My appliances were getting older and I had heard good things about American Home Shield. The plan is great and it has worked super for me. I would tell others about the experience I've had with American Home Shield and tell them that they should check them out and use them. I used the service when my ice maker was freezing up and wasn't distributing ice out. I sent a request to American Home Shield and they contacted JT Enterprises that would take care of it. They called me and set up an appointment to come out and fix the ice maker. Everything was superb. I used JT Enterprises before I did American Home Shield. They were the only ones I would call if I needed service.

American Home Shield has been great so far and I've been suggesting it to everyone I met. I did a claim when my dishwasher quit working. A technician came and he was a very nice guy and was very knowledgeable. He figured out it was the control panel. Within a week, he was back out here with the part and put it on. The dishwasher worked perfectly. I had one previous repair on the air conditioner too and that was great.

For my recent claim with AHS, there was a problem with the washing machine valve. There was also a problem with the plumbing in our house. So we had two repairs, one was a plumber and one was an appliance person. American Home Shield covered both. It's great. The experience wasn't as seamless as it could have been. But there weren't any parts and I understand that. The techs were very courteous and professional. They got the job.

My contract was botched from the get-go. I have l rental and my primary. They only covered my rental and didn't add my primary. So when I needed service l was denied because of their mistakes x3. Auto payment and l'm told l'm late on my payment. WHAT BAD SERVICE.

American Home Shield provides convenience. We did a claim for our hot water heater. We didn't have hot water and our recirculating pump went out. A tech fixed it and within minutes, we had hot water. But I'm going to have to text the guy again because I just flushed one of my toilets on the side where the hot water heater is and there's this major loud humming noise coming from the hot water heater. It wasn’t there before. Other than that, the tech was very professional and quick. He was from Diamond Back Rooter Services.

AHS is pretty reliable. They usually pay for whatever order is put in. Recently, we had to have all the pipes underneath our house replaced. We had a plumber come and they had to replace the pipes all the way from our laundry room through our dining room. We also had a different plumbing claim where we had a leak and we couldn't get the plumber out. I didn't get a lot of follow-up from American Home Shield, which was kind of annoying because it was a month that the plumber didn't come out and I couldn't get another one. The company that was supposed to come, Camco Plumbing, wouldn't even call me. AHS and I couldn't get a hold of them either. Finally, AHS gave me a different plumber who took care of the issue.

American Home Shield’s customer service reps have been good and I haven’t had any problems with them. The repair person who came out for the toilet was very professional.

I had a claim when the freezer went out. The contractor was pretty good. They said that they needed to replace a part and it got replaced.

I'm thrilled with American Home Shield. I am very pleased with the ease of having this warranty and the comfort of having it. I bought four policies. I gave my sister one for her Christmas gift. I also gifted my daughter one. I got my houses in Colorado and Florida. The contractor was quick and very professional. I like being able to contact them local. It's simple.

It has been four years that I've been having American Home Shield for the house and so far, it's good. There’s less to worry about if something breaks out and you don't have the money to pay the whole reparation. The 75 fee is pretty good. Recently, the band that makes the rotation of my dryer was broken. A guy from a company named P.G. came and he did a great job. In 40 minutes, the dryer was ready.

I have recommended to several friends who just bought homes to call American Home Shield. It was very easy for me to submit a service request, being that I’ve already had my account information ready to go. It was very easy to speak with customer service as well, because they were able to help me. Two weeks ago, I had a contractor out here to check the power because none of my appliances were working. They were really good quality professionals as well as friendly. They checked what was going on with the appliances, whether there was something going on with those or with the cords. The contractor said I had an old system. I needed to upgrade it being that my home was built in 1989, and they gave me an estimate of what that would look like if we got that done.

The refrigerator was not cooling like it should and it was making noises. The tech came, ordered parts, put them in and it worked. It was fantastic that that he knew what was probably going on with that particular refrigerator. The only other thing was an E-card was offered for a stovetop claim but I submitted it for another item. I told them before the E-card was sent to me, but it was not taken care of. And I still received the E-card. Which I know I have to keep it now. But I didn't like that because I had to do my research on the stove by myself.

The claims process is quick and easy, and the rates are great. If I have something that's broken, I can go on the website and request service. American Home Shield sends someone out and gets it fixed. They provide a lot of information on their website of things that you can do as a homeowner that I probably wouldn't think of. So, I know where I can go if I need information on anything. More than likely, I can find something that's happening in my home on their website. It’s clean and easy to maneuver. It's a pleasant experience all around.

The issue started a year ago. My thermostat wasn't turning on all the time. A technician showed up and said, "It's working now. I can give you a new one." He had a cheap thermostat in his car. My furnace only worked part of the time for about a year. A couple of months ago, I contacted Honeywell. I found out which thermostat would replace the one I had. I got it from Amazon and put it on. The unit did the same thing. It wouldn't turn on from 2:00 AM to 11:00 AM.

We filed a claim with American Home Shield for our heater that went out. For that particular service, the repairman was great. He took care of things. But my first three or four experiences with American Home Shield were not good. We have it mainly because we have a built-in pool. We've had to call them twice and both times the service wasn't covered. It was the same thing for our garage door. They didn't cover it. When we first got it, my washing machine had gone out. They told me when I signed up for American Home Shield, I didn't have the appliance part on my plan. We have a $100 service fee for their contractor to come out, and when you pay $100 then they tell you, “No, it's not a covered part of your plan,” then you have to turn around and pay $500 for someone else, what's the point? I might as well burn the $100 bill in front of them and say, “Thanks for nothing.”

American Home Shield’s customer service was great. I had a plumbing issue and the process was fast. I submitted the claim over the weekend and the representative was out the next business day. He was very pleasant and professional.

American Home Shield's customer service has been excellent. We have something going on with our heating, so the techs are coming out tomorrow. We also had a claim when the garbage disposal wasn't working. The guy came and fixed it. It was awesome and he did a good job. Then we had the locks needed to be changed because we just moved in and it was part of the standard process. Unfortunately, the guy came out, looked at it, and said that he didn't have anything in the truck to change them out. He also said that they they're a little rotted out. So, he left without doing anything. But I laughed because my wife just went to Home Depot, bought new locks, and replaced them that same day. So, she took care of it.

The heat pump stopped running. The tech fiddled around with some stuff out in the outside box, and he installed a new thermostat. He said the thermostat was not installed correctly. Then he took me through the difference in what I should be able to see on the new thermostat to tell if it was working okay. Communication was good. He was good. He came in and looked at it, and looked some stuff up on his computer. He said that there was a broken part on it that makes the whole thing operate. He's looked it up and he said that part has been discontinued. He said because the part can't be replaced, the appliance can't be fixed which means that American Home Shield needs to replace the washer under the contract. So far, so good. I'm happy.

We had a claim for the washing machine and the contractor that came out was really great. They came in, took a look at it, and figured out what was wrong. They had to go order the part, and then they were timely in scheduling a follow-up. They came back and replaced it. They correctly identified which part to replace, and now it's working again. There was one time when something was pretty urgent and American Home Shield couldn't get somebody out right away. But other than that, they've sent good people out. I've liked all the technicians that have come out and they’ve been pretty timely.

AHS sent a plumbing company. The tech was very good and he replaced the garbage disposal. The new one is the quietest garbage disposal I've ever had. AHS did a good job but I don't love the $100 deductible, considering that we pay $700 a year. Also, on this last call, I called on a Friday and they didn't get back to me until Tuesday.

I had a claim with AHS for the refrigerator. The first technician said he would call me back in 24 hours, but expressed concerns that he didn't have the technical expertise to address the refrigerator and did not call back within 24 hours. So we had to wait for the full 48 hours to elapse for having a no response from a repair person or technician. Then they reassigned it to another company that had a cancellation. I had someone out there within the next day. The tech was perfect, knowledgeable and experienced.

Customer service always talks nicely. But when they send a technician, I don't know whether they really look into how far away companies are. The distance is really important because it shows their willingness to come in and service. I had a claim and the first company American Home Shield assigned did not show up. I called again and made a very bad complaint. Why would they send a company from far away? At least it has to be vicinities. At least they could go to North Hollywood. American Home Shield had to call another company to come. They should pay attention and have more insight when they're selecting the company.

We’ve had American Home Shield send contractors out a couple of times. They'd done a good job. Where the washing machine and the sink meet to go out to the city sewer lines, it was blocked. The contractor came in and opened it up, roto-rootered it and it's working fine now. The tech was a nice guy. He went in there. 40 minutes later, he was out of there. He had to go to Sutherlands and buy a part. But it was no big deal. He went and got it, put it in. And we're good. They've got everything unclogged. I paid $100, but he was here for 40 minutes, left, came back. So, I'd be at least at 180, and all I paid was 100 for the thing. And when the guy for the heater came out, he did a good job. He got that thing running that same day and told us what we needed to get the yearly thing done. So, we paid for a yearly thing to come in and get it done.

I've had American Home Shield for a really long time, and I'm very happy with it. I can easily file a claim when something's broken. They get back to you right away within a day or two, assign a contractor, and then the contractors are pretty good with getting ahold of you. AHS will give you the numbers in case you missed getting in touch with them to come out and schedule a repair. It's so easy because it takes the legwork out of you having to try to find somebody yourself.

So far, I'm satisfied with the policy. I'm a contractor and I even have it because even being a contractor, it’s very useful, and I recommend it to most of my customers. I always tell them to get American Home Shield because they're good. They repaired the glass of a cooktop. It's working great. The tech and the turnaround, getting the parts, ordering them, were fast. I was very satisfied with the service. I called yesterday because my HVAC is not working. They already scheduled someone to come over.

I sent in a plumbing claim online and the contractor was out within 24 to 48 hours.

I like the coverage that American Home Shield offers. The only thing I will have to do is pick up the phone, make a call and just pay the service fee. The representative was nice enough to send someone out the same day that I called. I was having a concern because I have a short cycle going on with my unit. He sat down and explained to me what was going on and gave me a solution as to what I could do to start the process of elimination if I wanted to change the thermostat and see whether that would stop the short cycling. The tech was pleasant, friendly, knowledgeable and easy to talk to. He explained to me that my concern about the short cycling wasn't a big issue. He said it could be the thermostat, which he said if I wanted to change it out, I could do that. Give AHS a try.

American Home Shield is one of the best. It would be very costly without them. They always take care of everything that I call them for. I would recommend them because whenever I call into them, they select a company to do the service. And that company calls back within the hour, I get a phone call and they tell me when they can come out, which is great. They tell me when and they always tell me, "We'll call you when we're on our way." And overall, the people that came out are very good at what they do. They're professionals. They put booties on their boots before they come in, they go to the heart of the problem and let me know what's going on and let the company know and they get it taken care of.

American Home Shield has been around longer and I liked that they had more positive comments when I researched online. Their website is very user-friendly. I used it for a claim when the heat was not working. They gave me the name and telephone number of the service company assigned. The service was awesome and they told me what the issue was. The unit seems to be functioning perfectly now. American Home Shield is good and I'm still with them.

Recently, I had a hot water heater issue. American was very prompt and the tech was out within the next two days. The issue was something that plugged in behind something I couldn't see. The tech said, "You would never have seen that." He was very nice. The warranty doesn't cover everything but it gives a lot of peace of mind. Customer service is really nice too.

The website of AHS was okay when I submitted a claim for my furnace. It was easy, but I found it hard to specify exactly what was going on. They initially assigned one contractor who couldn't get there in a timely fashion. They told me they had three others and asked me to select one of the three. They gave me a second tech who came out and tightened up the motor. They got here and resolved the problem in a timely manner. It is functioning properly now. I'm satisfied with AHS.

My refrigerator broke down and AHS sent a tech to fix it. He thought he fixed it but it still wasn't working right. He said it was unrepairable and AHS gave me two gift cards to go to Lowe's and get a refrigerator. Normally, AHS stays behind their word. I haven't had any problems with them and they really try to rectify the situation if they can do it.

We had a tub that was draining slower and slower, and finally stopped up. Our claim with American Home Shield was set up through their automatic service. We got lucky. Normally, it doesn't work right. The guy showed up the same day, not more than two hours after we placed the order. Went in there, told us what was wrong, fixed it, tried to explain to us how to stop it from happening again. Super nice and professional guy.

We had a slow leak and the guy who came over to fix it has been here before. He did a nice job so it was positive. He took care of the problem right away. But that didn't take him long. American Home Shield used to have terrible service. When I would call, the people that were answering the phone could barely speak English, and it was hard to communicate with them. But AHS has done something, because now, when you call, there's an accent but I can understand them and get the conversation going. I've called three times and it's been very satisfying.

The website was pretty easy to use. I'm usually not that intuitive of a guy. When I tackle something for the first time, I always have to go in two or three times before I get to where I want to go. But American Home Shield's website was pretty straightforward and user-friendly. I've had two of the contractors out here thus far, and I have found them all to be very professional and courteous and competent.

Having a home warranty speaks for itself. When something goes wrong, it's nice to be able to have that protection. When my shower wasn't working properly, the contractor was able to fix it. We were able to regulate our shower properly after that. It was a pleasant and easy experience.

American Home Shield fixed my oven. The techs were courteous and explained everything what was going on.

The tech came out for the pot filler that was leaking. He was a very professional young man. He told me what was wrong and how I could prevent it in the future. I've been with AHS since 2013 and it's been positive with AHS, except for having to pay $100 every time they come out. But I would recommend them.

I needed my dryer serviced. Elite Factory came out within two days and fixed it. They were there when they said they'd be there. I'm satisfied.

AHS is a good policy to have. We had two issues. The sump pump and the washer hookup in the wall were leaking. The plumber came within 3 days and did good. The drywall guy came two weeks later and he did a terrible job. Even though it's a small hole, he could have done a better job. The washer sits in front of it so no one's gonna go and inspect my laundry room so I don't care.

I had a bad light bulb and the electrician was wonderful. He didn't make us feel stupid about it. He was very thorough and just double-checked everything for us. I've had two claimw with AHS and they were both satisfactory.

I'm happy about the service from Realty Rekey. It was good. Somebody came in and did what they had to do. But there was one plumbing issue, which apparently, the Home Shield didn't cover. I didn't quite figure that out till a week. I got no response from the vendor who was assigned to me. That was the case that I got refunded. If I had known that it wasn't covered, I could have just called somebody else out of pocket. I was somewhat disappointed then. But AHS is good.

The garage door wasn't working. Winston Doors was sent and fixed it.

I had a claim for my furnace. It wasn't turning on at all and it wouldn't heat and it wouldn't cool. Techs came in and they figured out what was wrong with it. One visit said that the thermostat was locked or set at a designated temperature and that was why it wouldn't continue. They repaired it and they left. A few days later, the furnace stopped working altogether. Another person came out and they found that that was fine. There was a new thermostat that was needed and there was a problem with the panel on the actual furnace. There was nothing wrong with the cooling. The unit started working once the panel was fixed. I like American Home Shield's immediate response. I get acknowledged and I get a contact text at least less than 24 hours after I put in a request. So far, I've only used the warranty service twice and the techs were excellent, especially this last one. The first one who came out was maybe a new employee.

I've had very good service with American Home Shield. Veteran Plumbing Services was very pleasant. I called late that evening and they were here that morning. It was earlier than I thought I might get someone. My water was leaking and they got it turned off. They let me know if there was any more problem, to give them a call back.

I asked for the contractor, and American Home Shield gave me the contractor. The thermostat wasn’t working. There was a bad wire in the furnace system. They fixed it. I'm satisfied with AHS. It's one-stop shopping.

We had two issues that we had to deal with, and they both dealt with them quite well.

The reps are courteous and friendly but sometimes, it's hard to understand them. Recently, the knob of my clothes dryer was cracked and I couldn't turn it on. The tech made an appointment, showed up and time, and fixed the issue.

CNJ Services came out exactly when they were scheduled and fixed the problem for a clogged kitchen drain. I've used American Home Shield for a bunch of stuff, and CNJ is the best contractor I've ever communicated with. They answer their phone and are polite. They scheduled according to my schedule. I was going on vacation, and they made it first thing in the morning that day after I got back.

I had a refrigerator repair that was taken care of. The tech was cool and I didn’t have any issues. We waited for parts, and then he came back within a week to fix it.

When I run my water, the hot water heater thing would just run and get cold. And all of a sudden, it stops heating up. I got a tankless hot water heater, and the website just says heater. I wanted to call American Home Shield and make sure they got the right description of what I need to have fixed. However, the process took longer than I think it should have. I had to keep calling because nobody got back with me to send me somebody to fix. It’s because of where I live.

The most recent claim I completed was for the water heater. It didn't go well because it took so long to get that done. It took over two weeks which wasn't satisfactory. But the communication was fine. They said they were booked up and the first appointment was a week and a half away. When the servicemen came, they were gonna have to order parts. It happened to be that Thanksgiving was coming up so, nobody was working. I ended up paying another company out of my own pocket to get it working well enough to get me through Thanksgiving.

My AC didn't work and the contractor came out and there was a loose wire. If my AC breaks, it's $3,000 American Home Shield put towards a new AC if they couldn't fix it. ACs ain't 3,000 anymore. So, when I renew next year, I want to see if they've increased the amount with the economy. Because they're increasing my charge when I renew it every year. It goes up higher, but their ** is not going up higher. But I've had good experiences. Everything has been checked. I bought a house that I didn't know how old the appliances were. They've been working, but I've had some issues, like the dishwasher burns up, the AC I've had problems with. But AHS gives me a peace of mind instead of stressing.

AHS is a good service. They're very quick and attentive. The website is really easy to put tickets in. I had a recent claim for our garage door. The button on the wall wasn't communicating with the garage door. So, we would have to use the manual little clicker. The tech called the next day and then they had an appointment the following day. Everything is good now. The tech also offered to tune up some parts of the garage door.

The water in our toilet was running and running, and our water bill was over $100 extra. All three of our toilets were squealing really loud as well. When the service person came out, he replaced all three flappers for our toilets and adjusted the pressure on the valves. Since then, we haven't had an issue. Everything is working perfect.

There was water around the air conditioning unit where the main water line goes into it. I have a fuel pump and there was water building up there. The dirt was wet, which was what caused alarm to me. I've never noticed that before so I called American Home Shield and did the claim for that. The tech who came out was great. I was at work and he called me on the phone and talked to me about everything.

I've always had American Home Shield since we bought houses. We even had it on our older home property for a while now and it's good protection. We are able to repair stuff right away without going into the savings account that much. They're reliable, convenient, and necessary. I do my claims online because it's quick and it's easy. I can do it on my own time. Recently, service people repaired a pipe that was leaking behind the toilet. They were awesome and super quick. I put in the claim the night before and the next day in the morning, they were already scheduling to come over.

The contractor has been out three times and they're trying a last-ditch effort. They repaired the refrigerator and then, they found out that it was covered by the manufacturer of the part because it is defective. They ordered that and put it in. But it’s still leaking. They came back yesterday and completely defrosted the refrigerator with heat. So, we're waiting to see if it leaks. Most of the contractors that American Home Shield have sent have been good. We had one once though who came and disassembled our entire furnace in our garage and disappeared. AHS did not make it easy but we won. They took care of it. We're still customers after all these years because we like security. Also, I like that we aren't hit with big bills.

American Home Shield works out well. They're easy to use and fast to respond. When something breaks down, I can go to their website and tell them what’s going on. They get me someone over here within a day or two. There was a hot water issue recently. The pilot light wasn't staying on and having gas issues. A technician came, figured out what was going on, and made the necessary changes and repairs. It was quick and efficient.

We had a water leak and this was fixed in a matter of days. Customer service was excellent and things worked well. The tech had to order a part, come back a few days later, and install the part. Everything is fine. This was my second experience with American Home Shield and this was much better. My first one was not very good. A refrigerator stopped working. One of the compressors failed. American Home Shield was unable to get a contractor out to even look at the refrigerator. Being without a refrigerator during summer was not a good thing. This took months.

I filed one claim for my garbage disposal and AHS sent the guy out. But they didn't want to really repair what the real problem was. They thought it was something else and they sent him back out. Then he saw something else that they said was my fault. So they were trying to charge me for something that they said wasn't covered. But when I read everything about what's covered and what's not, the contract said that the issue was covered. Two weeks after that, my garbage disposal went out. It started leaking, so AHS finally replaced it.

My sink was leaking and it turned out the issue was my garbage disposal. The service of the AHS rep was very professional and I was very happy with it. When the tech took it out, you could see what had happened. It was broken and he couldn't repair the piece. He had the new part on the truck and was able to replace it immediately.

I had a water leak in the shower. The techs that came for it were both nice. One of them said they couldn't fix the leak but the other one fixed it. American Home Shield has been pretty nice too. I was upset that the tech didn't fix it initially, but American Home Shield did try to accommodate me and I do appreciate them sending somebody out for a second opinion.

I love having American Home Shield. The last one we called out on was my septic tank and all my toilets were backed up. The contractor came out, used the snake, and unclogged them all. The people that I've had come out here are very nice. They come out in a timely manner, or they come out earlier. And they always give me a call. They are very nice. What I like about having American Home Shield is I don't have to spend a lot of money to get a lot of my stuff fixed. And it's worth the money to have. If an appliance went out, I didn't have to spend a lot of money to get a new one. It was worth having to have the insurance to get a new washer. My washer went out, and I needed a new one. And with the insurance that I have with AHS, I was able to get another one.

American Home Shield has been very good. We live remotely so services are difficult to find. However, this last experience I had with them just a few weeks ago was very reactive and a plumber showed up two days later. So, that was one of the better experiences. The plumber was very good, kind and thoughtful. He got the job done and was on time. I was satisfied with everything that he provided.

The heat was blowing cold air. I requested service. I did it online. I got the information of the contractor who was assigned right away. It took longer than I thought. This recent time took a few days, but I got a contractor assigned right away. We were without heat for four days before they came out. But this is a busy time of the year. Luckily, it didn't get too cold except for two days. We were without heat for a week. But the contractor is the best. The heat is now working. The only thing was the timing, which might not have been their fault because we had to wait for parts. But they have markedly improved in American Home Shield. They used to be horrible. It would take a week just to get a contractor assigned, and another week to get them out.

I was having my annual furnace checkup. And the technician that American Home Shield sent out for that discovered that one of the electrical panel boards was dark. It was frying. It needed to be replaced. He brought the new part, opened the heat pump control panel, removed the faulty part, and put in the new one. Having AHS is a good investment. And In the long run, if you have large ticket items that need to be repaired, it's gonna save you a lot of money. It also gives me peace of mind that if I do need something done, I don't have to wait until it becomes a bigger issue.

My dryer's drum had stopped spinning. And it happened three days before I put in the request. I did some research online and thought it might be the belt. But when the repair guys came out, they found it was the pulley ball thing that the belt sits on to spin the drum that had seized up. They replaced the ball pulley whatever that had seized up and the belt for the drum too. They were very professional and did the job quickly. Everything works perfectly. If anybody has a house, they should invest in American Home Shield. It covers stuff that you wouldn't even think about needing to replace until it breaks. It's having a peace of mind.

The contractor was trying to fix a broken handle. They weren't able to fix it so they sent me a bid on how much it would have cost because American Home Shield wouldn't cover. They said it wasn't wear and tear so they couldn't fix it. It's too expensive so I'm gonna try to fix it myself. AHS is a great company. I just wish everything can get fixed. But I understand the stipulations, and people do things on purpose, so they get something new. But I didn't do anything on purpose. It just broke. I also had a claim on my washer and dryer. And AHS replaced the garbage disposal, and fixed my refrigerator and one electrical outlet. I'm a handyman myself, but sometimes, it's more expensive for me to fix something than to just call AHS to have it done. It's convenient. And most of the time, things are fixed at a reasonable price.

I discovered that my water heater was leaking. I went online and filed a claim 24 hours after I discovered it. It was simple. Just went in and filed the claim. And I was glad that we've added notes so that it could be escalated if it needed to be. When someone puts they have water leaking on something, that is a good opportunity to reach out or to escalate it to an emergency so people don’t have to call. The techs were courteous, friendly and knew exactly what they were doing.

My pilot light went out. I submitted a claim on a Saturday and AHS had a technician out on Monday. He was very professional. He was very quick but thorough. It was nice because I'm single so I'm on a tight schedule sometimes.

Something was wrong with the air conditioner. The gentleman came in. Unfortunately, it was during the holidays so I had to wait all weekend. That was a little bit of a bummer, but once he did come in, he fixed it very quickly and I have not had an issue after that. He is very professional. He comes in and gets the job done. It's the same gentleman I've had several times. As far as American Home Shield, they're always pretty quick out here. Sometimes it's not on them as far as the service provider, but they're always very helpful if I need something else.

I've used American Home Shield many times since I lived in this house and we've always gotten our issues resolved. The contractors are good quality. We had some slow draining in my shower. It ended up being the drain had a basket in it that had gotten all gunked up. The guy was here for five minutes. I like the online experience. I'm still old school and sometimes like to talk to people. But AHS' is very easy to use. And I like to do it. The response is usually quick. However, their fees have gotten high. That’s the only negative thing I have to say about them, which is like everything else in the world nowadays. When I started with them, it was 55. It's now 95. I've been with them since I lived in Maryland. It has been 15 years. So, of course, things go up. But 55 to 95 is a lot. But it's worth it because if my air conditioner breaks, I pay $75 and get it done.

One of my outlets stayed red versus green, and it kinda worried me. I wasn't sure what the issue was. Then I wanted to make sure my smoke detectors were working correctly. I did a claim online to American Home Shield. Their website was easy to use. I was initially told someone would be in contact with me, and then he called. He knew what he was doing, so he was a good man for the job. Price-wise, AHS goes up every year. It is very expensive, but it's worth it.

For my recent claim with AHS, I had a leaking faucet. The vendor came right away and every time, there was a proper follow-up. Though it would have taken time for the problem to be fixed because of parts and other things, I didn't see any problem with American Home Shield itself, as far as this claim was concerned. However, I had another claim in February, and until April, I did not receive any feedback. It was partly to do with the person that they hired. They didn't submit a report. I was also not given an option to choose a different vendor. They said until they get a response from the vendors, they couldn't approve the change. So from February till April, I had to wait. Eventually, I gave up with American Home Shield and went with my home insurance to get things expedited.

My water heater was leaking and American Home Shield got me a plumber out to fix it. He was good and seemed to know what he was doing. He fixed it the same day he came. AHS saves me money when I have to have something worked on.

I have American Home Shield for the peace of mind of knowing that stuff is covered whenever things go wrong. When the blower fan on my heat went out, technicians were out there the same day. They repaired it a few days later because they didn’t have the right part. They did a good job. They ended up having to replace the part.

NO STARS! Consumer beware. I opened a service request on a heater/Air condition unit due to a fan not turning off after heater cycled. AHS contractor advised that the unit was oversized for our home causing overheating and to replace at a cost of $4800.00 not covered by AHS. Our unit is 4 years. No issues until now. Started working on getting financing. A week after AHS findings, our yearly service with Quick refrigeration happened. I asked the QR rep to check the our unit for the issue. He reported a bad switch not turning the fan off after unit cooled. The cost for repair, $1000. I contacted AHS and was told a second opinion had to be requested within 7 days of first diagnosis and by a AHS selected contractor.

Recently, we had the air conditioner people come out and work on our system. They added some Freon to it, cleaned it and did a check for the winter. After that, our air conditioner stopped blowing. The outside unit quit working and wouldn't come on, so we had to call back and see if they would come back.

The website is easy to navigate. They gave me a number and the contractor called and told me what they were going to do and explained the maintenance process. The techs showed me different tips and pointers that I could DIY. It was very good service. AHS is a very good company and I recommend them. It covers a lot of items that you normally would pay out of pocket for.

I didn't have any heat. The contractor redid some wires in the unit. He was very good.

American Home Shield has been nice. There is the convenience that they set us up with different people. We've had issues with our heater and they sent someone out. When it wasn't turning on, True Master came. The gentleman was really nice and I had a nice interaction with him. He was very professional. He took care of the issue right away. We still had issues with the unit but his customer service was really good. For our dishwasher, there was one vendor they sent and it wasn't a good experience. My husband called about that and a different company was sent out and everything went fairly well.

I've had mixed experiences with AHS. I've had some cases where they've been very good about finding people and getting someone right out there for my needs. But when I had no hot water, it went almost two weeks. They had a plumber coming in. But he kept calling and making all these excuses why he couldn't come. I kept going back with them and said, “We got to find someone else.” They said, “You got to give him another chance. We're gonna make note of that.” Finally, after two weeks, they finally realized this really could go on long and they gave me the authorization to go on find my own. They said they were gonna put him on their “Do not call list” anymore. Things like that get you a little upset. But if I weigh out the bad with the good experiences with AHS, the good takes over.

Having American Home Shield is a wise decision. I'm glad I have it. So far, it has been great. I posted my claims online, so it was something I did quick, and they called me to schedule an appointment shortly after. The techs were able to resolve them.

I had two claims. One for the furnace and one for the microwave. For the furnace, I had some issues. There were multiple visits done by the technician. But they came up with a reason saying that the problem was pre-existing. I even gave proof to them that the problem happened after one month of my contract. I was a bit disappointed because I tried to tell that it's nothing that happened before the contract was live, and they did not trust me. The problem can happen anytime. The equipment are all seven years old. It was a distress on me. But American Home Shield closed all my services, so I'm not sure what happened with that.

One of the breakers in our circuit box went out. The contractor had to replace one of the little switch breakers. They were super quick. They knew exactly what they were doing. They didn't spend more than five minutes here and I've never had a problem with anything they fixed. The only issue I had with American Home Shield was this past summer, it took us about two months to get our AC fixed. We're down in Texas, so it was triple degree weather and no air conditioning made for a very tough summer.

Water was leaking from the bathtub faucet. The tech said, “Send me pictures. Let me see what's the problem.” He brought the part and he replaced it on the spot. He was amazing because he did what he did instead of going back and forth. AHS resolves all my demands. I'm happy with these guys.

I had a recent claim to American Home Shield for the garbage disposal. Everything was great with the tech. They had everything they needed. He had a new garbage disposal that he put in, and everything went great. Overall, AHS has been doing a great job.

One of the jets blew out on my jetted bathtub. So, I called American Home Shield and I paid my $100. A guy came out and he looked at it and he said, "Well, I'll see if I can get the part." I never heard from him again. I fixed it myself after I'd been waiting for three months. AHS said there wasn't anything they could do.

American Home Shield has been more than outstanding in everything they do. Knowing all the potential for riffraff out there, it boggles my mind how they were able to keep afloat. I know they do their math, and they calculate, so much outgoing per natural occurrence, projections for each person. I'm sure they're making money. My goal is to keep out of their hair. There are cases where it's tough financially, particularly in this time of our collective lives, at least for the working-class folks, to afford those things that go wrong. So, the feeling that there is someone with heavy pockets vetting for me, who I can then also compensate by virtue of your monthly payments, which I religiously make since.

I sent in a claim for my oven. The contractor came out and checked it. The broiler wasn't working and they repaired it. American Home Shield is dependable. It's easy to call in a claim. I just go on the internet. They're very fair.

Over time, as the garage door goes up and down, it develops stress points at the middle part of it. It's the part of the door that has the least structural support. It starts to bow, and ours developed a bit of a crack in it. So what the contractor did was they came in with these joist cross sections, and they put those in. They fixed that cross beam up, and it was good to go. And it works like a dream. We might be able to stay off getting a new garage door for another three or four years.

My heat was blowing out cold air. The vendor was super nice and I really liked them. The tech told me what was going on and showed me exactly what the issue was and fixed it. I've had good experiences with the other contractors I've used too. I had a broken microwave and an issue with my fridge dispensing water. Those were fixed by the same contractor in May of last year. It took a couple of trips to fix the fridge but that's working too.

My faucet was leaking and the techs were excellent. American Home Shield pays if something goes wrong.

A breaker switch was tripping off. AHS's promptness to assign a contractor is good. They assign one within 24 hours and then I can talk to the contractor and set up an appointment date. I've been satisfied with all the contractors they've picked.

My washing machine wasn't working. It would have to be stopped and started. It wouldn't rinse. It would shake. Our water bill was out through the roof. I did a claim and the rep told me that they would send out the ticket and someone would be in contact with me. But he didn't let me know that it was going to be another party so when they called, I was surprised. I didn't know who it was. I thought American Home Shield was gonna call me and set up the thing but they've outsourced it to another company closer to this here.

We needed our oven and our dishwasher fixed and my husband had a hard time communicating with the American Home Shield customer service reps. But they got the tech out a couple of days after the claim was submitted. The tech was great. He had to order parts so we worried that it would take a long time. But it was only about a week and he came right away. It's already taken care of.

We had called somebody for the washing machine last year. The electrician said that all the fuses in the fuse box in the outside were getting old or were not the right ones. We had things we had to do, and we worked around a problem. And recently, the microwave oven blew out. So, Lorenzo called Sears back to do the washing machine because that is who came out to do it before for American Home Shield. And he called somebody who did the microwave. Will turned the oven on a week later. And it started popping and sparking. Will unplugged it, disconnected the gas to it. They were doing stuff in the house and electricity kept going off on one side of the house, which is the main part of the house.

We have a potential plumbing issue with a pool and we realized it was because we were putting too much water in. We put in a service call to American Home Shield and the Individual they sent out said the water isn't from above ground. It is underground and we have to get a sonar in there to test where it's at, and then go from there. It was something that wasn't in the disclosure for home purchase, which should be because it's a big deal. We got the notification back from AHS that it wasn't covered. It may not be covered. So we'd have to fund out of pocket, unless something else was identified that they would cover.

The pool pump was leaking. The tech was very nice. He took care of business, got the parts ordered, and let me know when they were in. It was all handled very well.