American Home Shield Reviews

I had a toilet leaking. The contractor came, it took less than five minutes, they repaired it completely. In that case, I was satisfied. Recently, the faucet was leaking. The tech came out to repair that, but we couldn't shut off all the water. So, he couldn't fix it. This plumbing system is unique. The water heater is in the next building on the rooftop area. It’s high, we couldn't stop the water unless we block the whole complex water. He told me that in order to completely block the water, it would cost us 1,600.

The refrigerator was making a noise. The contractor was hateful on the phone and they told me I had to give them a six-hour window to be there. I told them that I work and they said, “Do you want help or not?” I tried to talk to the tech about it. The rep told me, “Well, you can talk with the tech if you want to.” So when the tech came, I told him that I was concerned about the six hours. But he said, “That's how it's gonna be when we come back too.” I decided to keep my mouth shut because I really would like to get my fridge fixed.

The problem had been going on since the spring with the dryer. Initially, it wouldn't turn on. They fixed that. We've had about five different contractors come out for the dryer. There was one contractor that was supposed to come back and start what they finished. But they never showed back up. We have been going back and forth with the dryer. The last time, the contractor ordered a part and put it in. Then they shoved the old lint filter in the new door, which didn't fit. It was an ordeal. But it has been resolved. Overall, the contractors have been good. They have been pretty on point. Every time I've had to directly contact American Home Shield, they have been more than accommodating.

AHS sent a company called No Problem Heating & Cooling. There was a big problem because the tech started looking at things that were irrelevant to what they came out for. They said, "Well, somebody cut some wires." We said, "What wires? What are you talking about?" There was no way that we'd be fooling around with wires in our heater because we don't know what we were doing and that's why we got American Home Shield. He then said it was gonna void our claim. He also said that they could get some measurements for new equipment. My husband immediately said, "Wait a minute. You're going into selling already and we wanted you to repair. What's going on?"

AHS works with me on everything that happens. The warranty is a great thing to have. Recently, I got a microwave replacement. The claim has been open for a month now. I’m waiting for the installer so I can send them back the receipt. They said they're not going to be able to install it until the 5th of next month and it's been a hassle with them. But other than that, everything on American Home Shield's end has been just fine. Usually, they sent out people and most of those who have come out are very straightforward on the visit. They tell me what's going on. They go over and beyond and get whatever it is working.

The pipe under the sink came unattached. I was very happy with the service. The contractor was here in a couple of days. They said they'd be here between six a.m. and noon, and the tech was here at 6:20 in in the morning. He was very good.

The refrigerator repair happened during the Thanksgiving holiday and things got delayed a little bit. The contractor was waiting for American Home Shield to order the parts for them before they could install it. But the right parts were ordered and the refrigerator was fixed. The tech took a couple of times but he eventually got it done. We've been using AHS for quite a long time and everything’s good. Usually, when I have a problem, I get it done fairly quickly.

When the techs looked at my issue, they thought it was the motherboard and it would not be covered. A tech had to call me back the next day because it was a long wait for him to get through to AHS to confirm that. He said it would not be covered and we said we would pay for it out of pocket. Other than that, the contractor was really nice. The main guy came with someone he was training and they were super professional. They had to travel from the Chesapeake area in Virginia which is a four hour drive on one of the coldest days. They came that far to look at my garage door and back again. I was super happy.

We had a broken seal and the contractor had to tear the floor up. Then, the plumber had to come back and reset the toilet after they got through with the remodel because the floor flooded in the house. Everything was great when he came. American Home Shield is excellent and we will never switch.

There was a leak in my bathroom when we flush the toilet. A gasket needed to be replaced. The plumbers replaced it really quickly and we haven't had a problem since. They were very nice and personable. They communicated exactly what happened, got the part, and fixed the issue. It was really quick and smooth service. We also had to get our microwave replaced. They sent us a link to shop for the microwave. But they didn't communicate with me that it was just a delivery because the description said “deliver and set up the microwave” The rep explained that sometimes, deliveries don't come the day they're supposed to.

I had messed up my hot water tank, turning off the hot water a bunch, because the tub leaks hot water all the time. So, my hot water heater started leaking. I made the initial call in September or October and the contractor said that the water heater needed an expansion tank. It’s an old tub shower and it was a modification and that I would have to pay a certain amount and they were getting a quote. It was about 1,600 and I agreed to it. It took me a lot to get the funds together but when I called back in November, I paid 900 down to Brick Street Plumbing. The first time the plumber came out, he said that he didn't have enough room on his truck for the toilet, which was supposed to be replaced and the faucet for the tub hadn't been ordered. But he worked on the hot water tank. He couldn't put in the garbage disposal because he said that an electrician was needed to investigate to make sure the wiring was okay.

My HVAC was shutting off. I did a service call for cleaning. It needed that, but then the tech found something else. It got upgraded to an actual service call. He was nice. He did what he needed to do. I've been satisfied with American Home Shield except for one incident. I had a previous service call where it wasn't that great. But I didn't call American Home Shield and that wasn't their fault. It was the tech.

The repair guys resolved the plumbing issue and were very friendly, knowledgeable and efficient. American Home Shield takes away concern about having to do repairs in the house and I have not had any problems with them providing the service that they sold me.

I like the fact that if something breaks down, there's that insurance there to come take a look at it really quickly. We had an issue with our dishwasher. Swift was fantastic. I haven't really had any issues with the technicians. There was a technician before Swift that came out to look at the dishwasher and he just disappeared and went MIA after he couldn't figure out what the problem was and that was where Swift came in.

My recent claim with AHS was for the hot water heater. I put in the claim and paid my $100. They came out as fast they could to see what the damage was. Then they had to order the hot water heater. As soon as they could, they got it in, so we could have hot water. It was all done within five days, that was a very good plumbing service.

Everything's been good with AHS. The times I needed them, they've got the contractor there and done a good job for me. I had a problem with two of my toilets recently. I needed the flapper and some of the other stuff replaced in there. AHS gave me a notification about who the vendor was and the phone number to contact. Then they told me about the appointment time that the contractor had given them. They kept me informed of when they would show up and who it was. I was very pleased with the contractors.

My experience with AHS has been good. They fixed my problem when I called. The refrigerator wasn't working. The problem wasn't American Home Shield, it was the contractor that wasn't responsive in the beginning. But eventually, they figured it out. They should have somebody else that can solve the issue quicker. It took six months to fix it. But AHS is definitely a good benefit because it saves money.

I love American Home Shield. I switched to them from 201 warranty. I hated them. American Home Shield has been a breath of fresh air. They've been very helpful, and their processes is easy. They’re also timely, and they communicate the whole process of trying to get people out here and coordinate everything. I've only used them a few times, but I haven't had any issues. They've never done me wrong, and the people they send out are reliable.

I've had American Home Shield since 2004, and for the amount of money, it's a good deal, but like anything, you're not gonna have all great experiences. You have good and some bad. I recently needed some plumbing taken care of, and the contractor contacted me to come out and fixed the issue. It was a good experience. Sometimes though, we get contractors that take an excessive amount of time to fix something. There should be a way to get a second contractor without having to go through the whole process again.

For my recent claim with AHS, they had to take care of a rough leak. Although the technician was not able to take care of the problem, I was awarded a payment of $1,500 that I would be able to use to take care of the situation on my own time. AHS has a policy that if they cannot solve the problem, they offer either a payout where the the client would be able to take care of it on their own terms, or to replace a specific product if a product needs to be serviced.

When our dishwasher stopped working, Hartford Appliance came out and said that they recommend replacement because our dishwasher was so old, they couldn't get the parts anymore. They were awesome, and I would definitely use them again. We ordered a new dishwasher and American Home Shield said they didn't have anyone to install it. They asked me, maybe I could find someone to install it, then they would reimburse, which is where we're at now. We've had American Home Shield coming up on a year, and we just renewed for another year. Overall, it's always been a good experience.

The heater stopped working and the contractor looked at it and did his thing. He went back and submitted it to American Home Shield, and they called me and told me that everything was good. I paid the money that I had to pay and the contractor installed a whole new unit. David, the tech, was very professional, knew his job and got it done in a timely manner. Both him and the lady who did the scheduling were both outstanding. Every time somebody tells me something about what's going on with their house, I ask them if they got American Home Shield and if they don't, they need to get them.

The individual people that I have dealt with when I call in for a problem with my home are very kind, sweet and they want to be very helpful. But I, unfortunately, had a recurring problem with my air conditioning unit, the same thing happening over and over again. In order for me to not continue to pay for my $100 deductible and to have service done at my home under that warranty, I had to escalate it.

Our AC unit was blowing out the air but it wasn't blowing out the cold. So, we called and the tech came out. He arrived later than it was originally scheduled. He called in and said he would be delayed. So, that was all good. And once he got here, the service was fast. He told me that it was the capacitor, and he replaced it. The experience with American Home Shield has been good so hoping it continues that way. We were calling individual workers before and it was too much stress on us but we don’t have to do that with AHS.

Having a home warranty helps with repairs. When something breaks down in our home, we just have to pay the low fee and American Home Shield expeditiously gets someone out. That has been great, up until recently. They should get better contractors, make sure they're very reputable, and that they're going to do their job. Their contractors have been very finicky and not so good to work with. I've had to go to American Home Shield multiple times for them to have someone to come back out to assess the situation more than once. The first time it happened, they charged me again.

With American Home Shield, I can get my items repaired without a large cost or get a free replacement. The customer service reps are good, and everything's worked out, so far. I recently requested service for my stove and it was replaced.

I love AHS. It's not that expensive, $75 and not having to figure out who to call is really nice because, normally, when I get a little repair, I have no idea who to call. We had some storm damage on our roof recently. The techs replaced a couple of shingles. They did a good job from what I could see. We had a claim on the AC also and they did a good job on that. The tech found a leak in the system and tightened it down.

There was a clog with our kitchen sink, and it happened a couple of times before. I tried to fix it, which I was able to. I was not able to get it this time around, so I called to have it serviced. I got an email that told me exactly who the contractor was, then I got a phone call from them letting me know who he was as well. The contractor was great. He was prompt to call and to show up, explained the situation, and fixed the problem. While this experience was good, others have been different. It depends on what contractors are selected, and I debate whether I'm gonna keep American Home Shield year after year. We have had some engagements where I submitted a request and never got a call back. One was from about a year ago, and we had company, so I had to fix it myself.

I heard that American Home Shield was a relatively good home warranty to go with, so I picked it for our home. Initially, I could only do one claim at a time. We paid for the home warranty as part of our closing cost, but it wasn't paid directly to the company. Once it was paid though, most of our claim experience has been smooth. We've used it for an icebox. There was water dripping from the inside the freezer and it appeared to be coming from the icebox. We submitted a claim through American Home Shield, and they were able to get somebody out here. The repair man confirmed that there was an issue with it and that he was going to replace the icebox. He came back the next week and fixed the issue.

I'm happy with American Home Shield. I would recommend them to my friends. I renew with them and at one point, I had them on three different properties. I had an issue a long time ago with my air conditioner. The guy that came out was a flake. I told the guy no and we had a little argument. He was trying to upsell me on a bunch of stuff I didn't need, not fix the problem and ended up bending one of my brackets. I told him to leave. I called American Home Shield and told them what happened. They got ahold of another guy who came and took care of everything. I recently had a claim for my dryer. The repairman had the parts and took care of it. He was top-notch. I couldn't ask for anything better.

I love American Home Shield. They've helped me a lot. They've fixed just about everything I have. They fixed my furnace. They also replaced my washing machine with a new one. They replaced the pool pump and the pool filter too. I've been lucky that they have followed through with their commitment to either fix it or replace what I have. Recently, the microwave wouldn't power on when you shut the door. I called American Home Shield and they tried to put me on a video. But they couldn't make it work with my phone. They called the company and the company got us a video from their end. They detected what the issue was by the video. Then the guy came out and changed the part.

I've had coverage with American Home Shield for a long time. Whenever I request a service, they're so fast. I had an issue with the heating system. It didn't come up. The guy came in and fixed it very fast. American Home Shield did great service for me.

My air conditioning unit wasn't working. Once the guy came out, it was two issues. Aside from the air conditioning unit that wasn't working, he also found that the thermostat was faulty. He was very thorough. He thought he was gonna have to come back, but he looked in his truck and found out that he had everything he needed.

I've had to use American Home Shield several times, and I've had a good experience with it. If anyone's looking to get a home warranty, I'd recommend them. Recently, water was leaking from the water heater. A contractor came out and saw what the problem was. They told my wife what they needed to do, and they got it done. American Home Shield replaced the water heater and everything is working fine now.

I was impressed with how quickly American Home Shield responded. However, the contractors that they hire are second and third rate. The person that they sent to service my furnace was respectful of my house, but I didn't see what he did as a $100 job. All he did was come in and with a paintbrush, dusted the surface area of my furnace which I could have done with a vacuum cleaner. I specifically pointed out that I had a problem with my thermocouple and I needed it to be cleaned. He said that I didn't have a thermocouple. He didn't take anything else apart.

A contractor came for a plumbing issue. They were good. It's worth having the policy.

The issue was originally a leak under the sink. A contractor came out one time and fixed it, but it created other problems in other places of the house. There are other parts of the plumbing that need to be looked at along with some other issues with our HVAC, electricity, water soaked floors, walls, and other things because the leak had been going on so long. The contractor also did some things when they were writing a report. They were allowed to charge $100 just to send in a report to American Home Shield, which I didn't think was right.

The furnace was down. There was a part that had broken. The vendor ordered the part and as soon as it got in, they called us and installed the part. They were awesome to work with.

American Home Shield gets back to you quickly as far as information about the contractor. Recently, we had a bad outlet that was arcing. If we plugged something, the outlets that were connected to it would go out and short out. The contractor got the job done quickly. They replaced the outlet and secured the outlets that were a little loose. But it was hard to get in touch with them initially. I missed their phone call the first time and left a message. It was a while after that before I heard back from them. It took a little while to get something scheduled.

American Home Shield hasn't been providing good service. I had a dryer that had been out for almost a year. They had one of their people come out to fix it. They took the dryer, and I've never seen it again. Now they're out of business. American Home Shield won't do anything to help out with it. American Home Shield used to be good. It's sad how far they have gone down. Their customer service is overseas. There's a communication barrier. They don't respond well. Every time you call in, you get a new person. Nobody knows what the last person said.

Whenever we have a problem, I tell American Home Shield, and their contractor comes and repairs things, like the washer, the dryer, and any problem in the kitchen and the garage. We had the microwave and the washing dish machine not functioning. The contractor repaired the dishwasher, but American Home Shield is going to replace the microwave. Most of the technicians are nice and knowledgeable. Sometimes however, technicians come but they don't do the repair then leave.

American Home Shield is excellent. They got us hooked up with somebody who came out and fixed the problem as soon as possible. It was a blower that went out on a furnace. The person went back, got the part for us and was able to get it installed.

I was having thermostat issues. It just kept running. I could put it on cool air or warm air, but it wouldn't cycle off. I did a claim to American Home Shield and they said, "Someone will be coming over from the AirPatrol and they will call you and set up their appointment, like when they're available and when they're gonna come by." The tech did fine. He even took pictures.

I filed a claim to American Home Shield by phone. The technician was very good, respectful and professional. I had to wait for parts, but they came fairly quickly.

I had a recent claim to American Home Shield and it was typical. I've been a customer for years, so I just call and get someone to come out and take care of my problem. It was handled very well. Having AHS, I have peace of mind that I'll eventually get my issues taken care of. Sometimes, it can take a little longer than if you try to go on your own but for the most part, it's timely. It just depends what the issue is, where you live and what the availability is.

My garbage disposal had stopped working for a while. I would use it, and it would send water up the sink and I felt it was clogged because the water would sit there for a minute. The plumbers came in, they explained to me it's linked up to the garbage disposal, which makes me feel a little better because I didn't have a clogged pipe. They also went to my bathtub. One of the faucet was leaking, the hot water valve was leaking, and they also fixed that for me that day. So, they did great. It was awesome. They were very professional, friendly and knowledgeable. American Home Shield is definitely the way to go. It helps save money. It's worth it. So, I would suggest it to a homeowner.

I like AHS because it's very convenient. Hinco Services came out recently. My oven had went out in my stove, and my microwave had went out. Once I called them, they came out within 48 hours. They had to get some parts. They were very professional, they let AHS know that I needed another part, and they would order me the part. Everything is working perfectly. The contractors with American Home Shield are always wonderful.

American Home Shield's service was great, but I had to wait at least seven days to get a plumber for a leak, which doesn't make any sense. The service was great once they got here, and he was right down the street from me, but I don't think AHS has enough plumbers in this area. The issue was resolved though. The plumber was very nice. Everything was fine.

I have three properties that I have contracts with American Home Shield. A guy came over to one of the properties, fixed the microwave, but then the microwave started to make more noise and I can't get ahold of the guy that did the fixing. I don't wanna have to pay $125 again for the same problem. Other than that, everything's good. American Home Shield is worth it.

It's worthwhile to have American Home Shield. The people they use are really good. They call you when they will be there, make appointments, and they're usually there on time. The only thing American Home Shield could work on a little better is having people you can understand. The reps talk real fast and not too good at English. On my recent service request for my heating though, they did great. It'd be nice if the service was a little faster, but I don't think that's American Home Shield's fault. That's on the time of the year. Everybody's stuff breaks down in the wintertime.

Ameri-Tech Locksmith came out to do a rekey. The tech was in and out in 20 minutes, so I can't complain. He seems pretty knowledgeable. Overall, American Home Shield has been fine so far.

American Home Shield sent Astro Appliance for my gas stove. When I called, they gave me a window, and then they came out like three days later, and they fixed the problem. Overall, AHS has good customer service, and they're fast and reliable.

I'm just getting everything in my home back up to 100% and American Home Shield has been helping me get it all going. I'm working away from my home, and it seemed like a good possibility for me to be able to get things back to normal as I'm away. Their customer service representatives are great.

We turned on our fireplace and we smelled gas. Then we went to use our stove. We have a gas stove. After we finished cooking, we turned the stove off. It started making this clicking sound with it being off. Then the circuit breaker cut off. We weren't able to turn the stove on. So, we called BG&E, which is our electric and gas company. There was nothing wrong with the gas. So, then we called American Home Shield. They had an electrician come look at it, and he was not able to fix it. He said that an appliance tech would have to come out. So, we had to wait like another week. We probably went three weeks without it working. Luckily, we have an electric stove plug in that we were using.

With American Home Shield, I save a lot of money with home repairs and not having to buy new equipment. When my Whirlpool washer started acting up, the control board wasn't functioning. You could get to work intermittently and wash stuff. So, I had them come out and take a look at it. Some people tried to do some stuff, but it still didn't work a day later. Then they replaced the control board and it would work intermittently, and then it stopped working. It's been working again since that time, but they went ahead and ordered a new control board and another piece. It came last week and all that is scheduled to be replaced sometime next week.

American Home Shield is like a savings program. It’s almost like if I put $1,000 away a year for appliances. We don't have to worry about them because the appliances are either repaired or replaced. Pro First came out for the oven. They replaced the motherboard and the sensor. We tried the oven again and it was not maintaining the heat. We would set it for 350 and all of a sudden, it would be 300. They came back and replaced the same sensor.

American Home Shied has been good. I have had others that weren’t, so I'm happy. I had a heat pump issue. The first company came out three times but couldn't fix it. So, AHS sent out another company and they fixed it.

American Home Shield is the best company I've ever worked with. They send us an email and a text to let us know what company is going to be contacting us so that we know who's coming to our door, and if they're real. Then if they don't call, we call them because they send us the number. It's super easy to get ahold of customer service and get a claim processed. They fixed my refrigerator twice. They also fixed my heater for my house and my microwave. This is going to be my third year with American Home Shield and they fixed multiple things. When I call them, it's easy to get ahold of customer service 24/7. Then by the next day, the company they refer will be calling me and setting up an appointment. So I like their professionalism. They’re efficient and fast.

It takes months for them to resolve anything and when you talk to a customer representative, sometimes the language barrier is bad and there's nothing they can do. There's no escalation and no supervisors. They really need to have an escalation department. Another thing is if you ask how you can leave your feedback, they hang up on you so you won't leave that. Right now, I'm still waiting to hear from the dishwasher installer and it's been months. It's the same thing with my refrigerator.

My thermostat had lost the power and it wasn't working. American Home Shield doesn't have more contractors in the area. They just have one assigned for the entire city, which I find strange. When I looked at the reviews, they were very bad for the contractor. But since I had already assigned it, I just went and luckily, the contractor who came was very good. It was an easy fix. Having one contractor in the entire city is not a good idea. I may think about switching to a different provider because just one contractor makes it very difficult. Sometimes I'm in the emergency and the contractor is getting too many calls. Other than that, my service was done well. And American Home Shield is a good service.

American Home Shield has always provided me great service and answered when I called with questions. Anytime I put in a claim, within 24-48 hours someone's here. It's always very quick. And the contractors that AHS uses are trusted and reliable.

I don't have a husband to fix my house, so I have American Home Shield. It's also safer to go through them instead of inviting handymen from Google.

The toilet in the guest bathroom was leaking. When you flushed it, there was water that was coming from around the bottom of it. Then, the other toilet was loose. So, I called AHS and they sent someone out who ultimately had it repaired. I ended up with two contractors because the first one who came went back and told AHS that it was not a wear and tear, and that it didn't meet their criteria for service. He said the O-rings needed to be fixed but he didn't even lift the toilet. He also didn't unscrew the bolts and lifted to see why it was leaking from the bottom, which wasn't cracked. He just looked at the toilet and moved it with his hands. Then he washed his hands and made his report. He had also written up a bill saying that I would have to pay $350 for each of the toilets to get it fixed.

American Home Shield saved me. The service has been perfect for me. I had a claim for my dishwasher and the contractor was here within two days. The claims submission been fairly easy. If you understand how to use it, it's fine. The only thing that American Home Shield can improve on is during renewal, they could look at your history and offer you what's available under the contracting service.

We had water all over the floor in the kitchen. The icemaker was leaking water. I called American Home Shield. It was easy to get through. I was given the location, the name, and the phone number of the contractor. They were good. I had changed out a water filter I had put into our refrigerator. We just moved here. So, the water filter didn't fit. I couldn't get it to fit right. It was a new type of water filter, and I thought it was the wrong part so the tech came out and he took it out and put it back in and he said it was the right part but I hadn't put it in right. The only thing is we had to wait a long time because there had been a freeze in the area and there are not many contractors around here. We had to wait like a week and a half.

American Home Shield is not responsive. The last time I talked to them was the 21st and for the third time, I was promised that I would get a call with a new contractor assigned the following day, but I didn't. This last time they said, "They'll call you with a new contractor in 48 hours." I asked to speak to a supervisor and they said, "A supervisor will call you in 24 hours." But that was the 21st and today is the 27th. So it's Christmas, and things are not getting resolved.

I had a leak coming off of my water heater. I went to the American Home Shield website and filed a claim. A plumber came out and he was very nice. He replaced the pipe and did it quickly. But he didn't follow the trail far enough after he left. The next day, I noticed the pipe was still leaking so I had to get him back out. He had to come back out and replace another piece of pipe. It's good now.

AHS takes care of issues pretty fast. My refrigerator went out last month. It took the tech two weeks to get the parts. But he came back two weeks later and fixed it. He was very professional and he knew what he was talking about and doing.

My latest claim to American Home Shield was for my dryer. The techs just changed something because the dryer wasn't heating. Communication was good. When I called, they answered and set up right away. Everything went fine. Overall, AHS has always done what needs to be done when I put a claim in.

The washer stopped. The contractor got out there the next day. The tech was very knowledgeable. He had the washer running within 15 to 20 minutes. It was great. I like that I don't have to worry about doing repairs and try to find anybody to do them.

When my air conditioner quit working, American Home Shield didn't fix it since there was a dent in the side of the condenser box outside. I had to pay $5,000 to put in a whole new air conditioning system. In my view, they just used that as an excuse on not to fix it or to pay for it. The dent had been there for years and years and years and air conditioning worked just fine.

Every time I call American Home Shield, they've done a good job getting somebody out to fix my unit. I had an air conditioner condenser go out. And they were still waiting on the parts. It wouldn't be in until the 30th. Also, the heater went out, but it was just cleaning out the pressure switch. So, the contractor came out and did that. My dishwasher also went out. And we're waiting for parts. But the tech is supposed to be out today to finish it. The techs have all been great.

My most recent claim was for my water heater. The communication with the techs was good. They came three times but it still doesn't work. Other than that, everything is good with AHS. It's a really good company.

My dryer was beeping. It wouldn't come on. Sears was the first technician that was assigned to it, and they scheduled me to come out two weeks after the initial claim, and they extended it for two weeks. So, American Home Shield assigned it to a new technician and he came out the next day. He got it fixed that day. I like not having to worry about paying out of pocket for the full cost of repairs.

The heater stopped blowing warm air. When the first contractor came out, they said that it couldn't be repaired. They just wrote up a whole bunch of nonsense that wasn't true, so I disputed it. I also had had a bad experience with that contractor when they did my home a couple of years ago. The guy from that company took my unit outside and said he was going to clean it. When he brought it back in the house, he wrote up something and I ended up paying $900 out of pocket, because I ended up having to use another contractor, which charged me for all kinds of wiring. That experience alone made me not ever want to do business again with that contractor. I felt that whatever was wrong with the unit probably didn't even need any of that work until he broke it. All of it could have been avoided had we had a competent person come out to start with and didn't break the unit.

I like not having to find reliable contractors to do the job. The contractor came out and took out the part that was broken. They fixed it. And two days later, they came, brought it back, and put it together.

I went to the website and filed the claim on there for the microwave. The tech was decent and good. He was competent. He fixed it. But the call center at American Home Shield is hard to deal with sometimes. They sound like they're outsourced. It's hard to communicate with them sometimes. Today, we have a stoppage in our main line drain and I need somebody out here ASAP. American Home Shield assigned a contractor. The earliest they said that they could come out was Friday. I asked the contractor if they could come any sooner and they said, "Let me get you back with American, the warranty company." I went in a circle with them. It was going in circles with the prompt. I had them to call me back, but I already had Roto-Rooter on the way. So I cancelled the service request.

American Home Shield is a reliable company that you can rely on to get work fast, get work done, and completed within a reasonable time. Thus far, my experience has been good. I like being able to call someone and get them out there as soon as possible.

I had a dispute with AHS in my old home. I had purchased a one-year membership for the people who purchased my home. But AHS continued to charge my credit card, and then they kept saying that they couldn't find it and that they didn't have proof of the charge. And I'm like, "I can read my Visa. I'm clearly still being charged. That was a little frustrating. I disputed the charge with my credit card provider.

I lost power in two rooms. The tech fixed the issue in two minutes. He was really sweet and cordial. He did a great job. The only down to that and it doesn't sting on them, but it took four days for the techs to come out. Luckily, it was just two rooms. And they communicated, and they did the best they could. So, I totally understood.

I had a toilet issue and the techs needed to repair the inside. The claim process went very well and I had a good experience with the techs. Having the warranty is an advantage. I feel very good about the service.

We've had a broken clothes washing machine and we've been recently dealing with a refrigerator that's not been keeping the temperature. We also had some leaking plumbing issues. It's been difficult to get a timely technician in some cases. In one case, we waited weeks to get someone to sign. AHS ultimately told us that there was no one available. We had to go on our own, and pay upfront out of pocket for that service. Then, it took months to get reimbursed. The service offers good value. But in some cases, it's difficult to talk to someone and share enough information about what the need is and what they're doing to address it.

The central heater went out so I called the 800 number that American Home Shield gave me. It was all automated and they said they would send me a text. That would include the name of the person and the company that was going to do the work, which they did in about 20 minutes. They told me the day that they would be out to do the work. I waited a couple of days and workers showed up. They were here for about 15 minutes and fixed the central heater. It works just fine now. This last week was 17 below on a Thursday. With American Home Shield, I don't have to worry about my appliances in the house because at my age, I wouldn't have the money to buy new ones. This way, if they go wrong, they fix them and keep them working.

I love American Shield. When I call them, it doesn't take them long to call whoever they deal with and for the other party to set up an appointment time. I did a claim for the thermostat in the house. A technician came and he was good. He told me why it went out and what he was going to be doing.

I like AHS. However, I had a water heater issue and they didn't compensate me after getting the replacement done on my own. They didn't cover that service. But recently, the heating went out. The techs who came out were professional and knowledgeable. So far, everything's good.

The service of AHS was awesome. My recent claim was for my garbage disposal. They had replaced it, but it's still holding an odor in that area, when I open up my kitchen cabinets. So I'm gonna call AHS back.

AirFlow came out to fix the furnace. It needed a new circuit board and then they came the next time to fix the circuit board. They came out with the new thing and they fixed it, but it failed. I want someone to re-fix it. I was told when I called American Home Shield that evening time, somebody would show up the next day. I waited. But nobody called me. But I have a good experience with AHS.

My most recent claim with AHS was my pool pump. It had failed and I had a service technician come and replace a component for it. That particular service tech had been out to the house before for other service calls. It was very casual and friendly.

The tech came out for my dishwasher claim and said what the problem was. He had the company order the parts. The parts were delivered to my home. And he came back on the day and installed them. He was very professional both times and knowledgeable. It's working good right now.

The tech that AHS sent out for my claim was good and nice. Worked on my dryer, but while he was working on it, it started squeaking and he said that that should go away, and if it didn't, to call back and to have them come out and fix it. My dryer is squeaking now, but it didn't do that until he started working on it. So I need to get them back and have them fix, but I don't want to pay another service charge for that. I called American Home Shield to get them to come back out.

Do not use this company. Save yourself money and aggravation. Better to call a qualified service to get something fixed. They will send you the worst company who doesn’t get any business, and then you will wait a few weeks or even months if you are lucky. I recently contacted them about my ice maker in the refrigerator, since it has stopped working. First of all, they dispatched a service call and advised it would take 48 hours for the contractor to contact me. 48 hours passed, no one contacted me.

My sewer was backing up, so I called in and I set up a service call. American Home Shield contacted a service provider the second day and the guys from Drain Specialist came out and took care of my problem. They had to run a snake through the drainage. So far, I'm happy with American Home Shield's service. They were very professional and took care of the issue in a timely manner.

American Home Shield is a good company. I filed a claim for my dryer, and the guy from The Supreme Service Group came out and said he'll give the quote to American Home Shield. I said okay, then I got an email from AHS that said that I could either get another dryer, they give me a Lowe's gift card or pay the difference to get another kind of dryer. The communication was good, but I had to call to see when the dryer would be delivered, and that was fine. Once I called to follow up, they delivered the very next day.

American Home Shield is fast, dependable, and when I need them, they stick with the contract. For some reason though, they don't have roof repair on their list. I thought, "Well, if we get a roof leak, I'll pay out of pocket for it." Still, they're a good company. I save money and I don't have to call a contractor to come out. I just pay the $100 service charge, and I'm not paying for the actual parts and work.

My dishwasher failed to operate on 11-7-22. I called American Home Shield to schedule a repair. It took over a month to get one part. When the repairman arrived a month later he told me that another part would need to be ordered. My appointment now would be 12-27-22 from 1pm-5pm. I waited for the repairman and he never showed. No phone call, no updates. It is now 5:30pm. One of the poorest customer service I have ever had. I am going to stick this out and get the dishwasher repaired because I already paid my $100.00 deductible. As soon as it is fixed I am going to cancel my subscription with American Home Shield.

AHS is pretty reasonable. They're much better than Choice Home Warranty. I had a plumbing issue. The guy who came out was professional. He fixed it. I was happy.

The chain broke, so the garage door came down, and the contractor had to replace the chain. They came out and looked at it and saw what they needed to do and came back the next day with a part and fixed it. It happened fast. The tech was very good and nice. They did a great job. So, we were very satisfied.

It's easy to request service, and all of the companies that American Home Shield always sent to do any kind of repair have been efficient and professional. Recently the heater to my pool and spa would not come on and heat. The serviceman was excellent. He stayed in contact with me the whole time. He tried the regulator, valves, control panel, and eventually ordered a part and got it repaired for me.

Whenever you turn on the air conditioning, it made a whistle. This started sometime in mid-October. I called American Home Shield and then a dispatcher called me and coordinated a time. They sent me a text message with a time range. Then the gentleman that was going to come notified me more precisely when he was on his way. It was really easy. The service was good. The gentleman that came in even put booties on his shoes before he came into our home. He went out and diagnosed the issue. He said it was the coolant going back in. He did some preventative maintenance, replacing the capacitor. He went above and beyond anything that we were expecting. He was real good and it was quick.

I had a claim for the kitchen sink. The contractor came out and took care of the sink. It's working fine now. So far, we've used American Home Shield several times and in every case, they've come out and corrected the problems that were there. They normally respond within a day or two after submitting the claim and we're pretty pleased with the service.

My washing machine broke. The technicians were very knowledgeable. They couldn't fix the problem so we're getting it replaced. AHS's communication is amazing. They give me updates right away.

I had a refrigerator and a washing machine worked on most recently. My refrigerator went out and made a mess in the house. It took almost two months to fix it and I lost about $300 of food. I was not happy. And the first tech who came didn't do a professional job. But the other guy was very good and fixed the issue quick. Also, most of the operators I talked to were very rude. Only a couple were nice. The communication is terrible and it's hard to understand them.

American Home Shield is very responsive. It gives you a certain peace of mind that if certain things go bad, it's there and you can either get it repaired or they'll replace it. That's a pretty good deal. They're wonderful to work with. When we had a new gas stove and the knobs on it were broken, the guy came out and took care of it. He told us what the problem was and replaced it. It was great.

I came back to American Home Shield. It was a bit more pricey than what I was paying. But the customer service was worth it.

The contractor had to replace an inducer in my heating system. They had to order the part, which came within the week and then, the service person was able to come up. So, it was probably a couple of weeks process. The tech didn't talk a whole lot. He just came, did his job, and had a couple of words, and then left. American Home Shield is convenient and the process is smooth. Even if I’ve only used it once, it went well. It’s a great service for only 100 bucks. The customer service is good and the turnaround time is quick.

For smaller things, American Home Shield is a benefit. But for other things, they don't have a fine line in between. So, I've had certain things that I didn't understand. When I try to speak to someone, I can't understand them. They don't understand me. They just want me to pay 100 bucks, and I would get somebody to come out based off what they think. That's the worst thing that I've had with them. Other than that, like electronics or washing machine, dishwasher, it has been well. Also, I enjoyed the tech. He knows that the other spring is gonna go out. Unfortunately, AHS won't cover it until it goes out, so I have to pay another $100 to get the contractor to come out once it goes out instead of fixing it all at once. I'm still trying to look for other insurance elsewhere.

I had a claim for my heater that wouldn't come on. The first service person they sent came three times trying different things which didn't work. The second company that came fixed it right away. I've also had a doorbell and a washer fixed. The contractors have all been nice and they fixed my issues. Recently, a contractor said that my garage door opener had to be replaced. I was a little upset about it because of the new law that passed in California. So, it had to have a backup generator. I had expensive out-of-pocket expenses.

The most recent claim that I had turned out that my thermostat was not working. It was telling it to run the heat and the air at the same time. When I sent in the claim, I specifically requested Grady's because I was pleased with them when I had AC work. They sent the same technician and he was very knowledgeable. He seemed to be thorough. So, I was pleased. But it was not an easy task to request a repeat vendor. You have to call in and go through all these prompts and get on the phone with a person. I'd like to build a rapport with a company so that they have a history and they can say, “Oh, yeah, I see we worked on that unit before.” Although it was a different issue this time, I'd like to build a rapport with the same company. So it would be nice if there’s an easier way to do that.

I like having the peace of mind that American Home Shield gives, plus it saves me on repairs. We're very happy with the cost and the quality of service. They're very responsive, and most of the repair people they have are competent. We just had a claim in for the electrician. It was a good experience. He fixed the outlet, but he's coming back today on a recall because the cover that they put back on the outlet doesn't fit so you can’t plug a cord in the outlet. That claim was closed. But we did a recall and he's coming back today to do the recall portion. But the electrician was very professional and nice.

I called up American Home Shield that my refrigerator wasn't getting cold. Somebody did come over and checked it. They said they were going to call me to let me know about ordering the parts. But they never called. So I called American Home Shield again about my refrigerator and the lady said something about it was gonna take a while, and they were gonna order the parts. So it was too long already. I finally called up and spoke to somebody. I said I wanted to talk to the manager and told them, "You took my card number and you guys have the money already. So is there any way you guys could credit me back the money in case if I need to use it for some other stuff?” So they credited back the money.

My washing machine stopped working. The contractor was very nice. They came in and fixed it. It's all good now. I do most of my claims online. I make my claim and somebody calls me back to set up an appointment. So that's pretty easy. As long as I keep it at $35 a month, I'll be able to keep the policy.

My AC unit had given up and needed to be replaced. Putting in the claim over the telephone was easy. I've been working with the contractor that came out for years, so I knew them. In fact, I requested that they’d be my contractor for my AC unit. With American Home Shield, I like the fact that they get back to me quickly. Even if I do the claim online, they get back to me quickly. They respond via email or text.

From the time I reported that my AC went out until the time that it was repaired, it took about five weeks and I wound up replacing it myself because the first person they sent out couldn't get here until a week to come and see what was wrong with it. When he got here, he had to submit his findings to American Home Shield. So I had to wait over the weekend. When he submitted that finding, it wasn't all the way covered. But I was told I will have to replace the Freon and I was good with that. I could do the Freon thing. But the part that he said needed to be replaced, there was a discrepancy in the parts.

I had water on the floor in the basement by the furnace that was leaking all over the floor. I called American Home Shield thinking something was wrong with the furnace. The tech came out the same day I put in the claim. The issue ended up being the humidifier for the house. When the tech took it all off, it was clogged up, so the water was going all over the floor. He cleaned it out and put a new PCP piping there and a new filter for that unit that attaches to the furnace and it fixed it. I've always had good luck with American Home Shield. When I've had water heaters go out, I haven't had to pay large amounts of money out. I just paid my $75 service fee. I have the top plan that American Home Shield offers. So anything I've had have all been repaired on a timely basis.

I had a claim for two toilets that were leaking. I had both of them worked on previously and they needed to be re-fixed. Doing the claim online is very convenient. I can do it in the middle of the night if something comes up. I was given an email and a text stating what the contractor's name was, and that I was to call them if I didn't hear from them within 24 hours. They contacted me. The techs did a good job. My experiences with AHS have been mostly positive.

The refrigerator stopped working so we called American Home Shield but it took longer to get the parts than I think it should have. The refrigerator was down for a month and we had to buy another refrigerator to satisfy our needs in the interim while we were waiting for the repairs. Also, the first set of technicians was incompetent or misrepresented themselves. The guy showed up in a car and he didn't have any equipment with him. He just noted that the refrigerator didn't work and ordered a part. The part came in but it wasn't the right part. I called them back and they sent another guy out who said the previous guy didn't know what he was doing. He ordered four parts and then came back and fixed the refrigerator.

I'm not very handy. So, I like the fact that everything in the house is taken care of if the need arises. I had a claim for something with the faucet and everything went smoothly. But they're just having trouble getting people to fix things. The people who they send out, they range. Sometimes you get really good people and sometimes you get really, really ** people. You just have to be mindful of that. If you're handy, I wouldn't recommend AHS but if you're not, it comes in very handy.

I've been having excellent service with American Home Shield. I upgraded my warranty so it has more coverage. I like that. I used to call but couldn't understand the reps' English, and they couldn't understand me. But things have improved. I've had some crappy service and the vendors didn't feel like they were going to be paid enough, so they were in and out very quickly. But now, the service is so much better. They try to fix it correctly the first time so they don't have to come back. They're knowledgeable and professional. My most recent claim was an electrical issue. The electrician enjoyed his job and educating people about electricity. I was very pleased.

It's very easy to make a claim. Generally, I do it online. But on the phone, it has always been easy too. The 19th of December, I made a claim for the two outlets in the living room. They weren't working. And American Home Shield said the contractor would contact us within 48 hours. That’s the way it has always happened. But I hadn't heard from them so I called. And they said that they were out of the office until December 17th, which it was after December 17th. So, I left a message for them to contact me, and I never heard from them. Christmas Eve, I happened to check my email. And there was a message from AHS saying that my appointment had been confirmed for today, between 4:00 and 6:00.

I've only needed to use American Home Shield one time and I was able to get an appointment fairly quickly. It was a minor plumbing issue, a little leak on the shower. A tech had to come in and change the tub spout. I was very happy. Having the warranty is definitely a plus and I've already mentioned it to a couple of friends who recently bought homes, that it's definitely something they should look into. This is my first home and, coming from living in apartments, I'm so used to just calling maintenance, and not having to worry about it. It's a little different, more stressful when it's on me. So, I was happy that somebody recommended that to me and that I had it when I actually needed it.

I'm not pleased with with American Home Shield right now. I had a serviceman out here for my dishwasher that hasn't worked for weeks. He recommended that I'd have a dishwasher replacement but I've never heard from American Home Shield. I'm so upset. I got all through the holidays without a dishwasher. They're sure taking my monthly service fee, but they're not attending to me. They've never had to pay a big price for me. I've hired them for years to oversee my property and I was glad to have them. But the first time something needs to be replaced, they're out of sight.

My dryer didn't want to work. I submitted a claim and AHS was really good. They sent somebody out and the company that came out was great. Everything turned out really well. The tech discovered what was wrong with the dryer and showed me how to get it to work until he could bring the part. So that was fantastic. When that part came in, he put it in really quickly. Then, unbeknownst to him, another part was messed up so he had to come back. He was great both times.

When we had a thermostat issue, there was some misunderstanding of how to set up the appointment. But once we navigated through them and got ahold of the AC people, they were able to make an appointment right away and get them out really fast. But the technician wasn't very bright. It's a smart thermostat. We had told him he needed to read the directions. He erased everything on our cellphone. The second time, he came out again. It didn't go so well 'cause he turned our heat on and our house was 94 degrees. He had to come the third time.

When we moved in, we thought that the refrigerator was fully working, but it turned out the icemaker was broken. So, I called American Home Shield and had the contractor come and repair it. They came out when I asked them to come because they have to come on a weekend when I'm home. And they had to order a part, and were out a week later. So, it was all a reasonable timeframe. They were polite and got the job done.

I recently had two claims with American Home Shield. One was a buzzing sound I kept hearing coming from my electrical panel box and the other one was my HVAC system that was not heating like it was supposed to. What led to the buzzing sound and my heating system not working ended up being one thing. It was a capacitor in the heat pump that was bad. It wasn't an electrical problem. It ended up being an HVAC problem so I canceled the call for the electrical issue 'cause the HVAC claim fixed the problem.

The heat and air conditioning were not working. I could here the thermostat would click on but nothing would ever blow. The tech looked at the blower system and the issue was a burned out fuse and relay. The parts are probably fairly common parts that go out, and they had them on the truck. So he was able to repair it that same day. When you have a big repair, AHS is convenient 'cause it's cost-efficient. But if you don't wound up having a breakdown for a while, then it is a little more on the pricey side.

The service tech who came for the garbage disposal that was making extensive noise was excellent. Though I knew the problem, he re-diagnosed it, realized he had to replace the part and replaced the part right away. On my other interactions with American Home Shield, someone comes out, looks at the problem, and doesn't always have parts on hand. They order the parts and come back for the install. That delays those repairs.

Our heater was messed up. The tech was out in a couple of days. He was great. They had to order a part but the day it came in, they installed it. I didn't have to speak with anybody from American Home Shield, just the automated thing to make the claim, which was fine. But, before this, we had an issue with our tub. Every representative that I spoke with kept on giving different information each time. One would say, "Oh, no, this is covered." The other would say "No, it's not." Nobody was on the same page. We reported the issue in November of 2021 and it did not end up getting resolved until seven months later. Every time I would schedule it with the contractors and everything would be good, they would never get to show up because then they would tell us that American Home Shield called and said it's not covered. The only reason that they got going with it was because I threatened to file arbitration.

Whenever something breaks, it used to be $100. Now, I pay $108. Other than that, every time I've ever had a service with them, it has always gone well. My washing machine went out shortly after I got the policy. They sent somebody over and I got a new washer because it couldn't be repaired. When my dryer went out, it could be repaired but the guy had to come back because he had to order the part. AHS has worked on my air conditioner too and they have plumbers come in. They have had a lot of techs take care of me and it has been very successful. I've enjoyed having them. They are very nice and they treated me respectfully.

I had a leaky faucet during a holiday weekend. It took three days to get a tech. But he was very friendly.

My dishwasher wouldn't heat up the water and my oven was burning stuff. It was easy to enter a claim online and someone came out a month after putting in a request for service. I wish it would have been a little faster but I was able to deal with it. It took another month to get the parts to fix the dishwasher and I was without it for a while. As for the stove, the tech was able to adjust the heating on it. The tech was fine. American Home Shield has been nice. I'm hoping that if my water heater goes, technicians can come out faster.

A plumber came and he had to replace a water valve. He showed up on time and knew what he was doing. He's really good. Repairs sometimes could be unexpected and AHS helps me out in that they provide very qualified and competent technicians who fix things. The warranty helps with the increased expense of repairs. The techs are always on time.

American Home Shield covers a few things. I've only been disappointed one time and that was before this when they had to put a new part. One time, it seemed like it took a long time. It was my AC when the fan motor was on order. But 99% of the time, I’ve been happy with them. Recently, I thought I had a broken pipe in the attic, but I did not. The contractor communicated what time they would be there, which was very quick. And they were on time. They checked the attic and said it was all dry. The tech said the pipe was probably old. But I thought I heard a drip-drip. But he couldn't find anything. He said it could have been the pipes vibrating.

When the heater's light comes on, sometimes when it's late, it would not stay on. So, we reached out to American Home Shield. I went to the website and requested a service. And it was handled. They sent May's Heating & Air. The first time, the person that they sent out came in, analyzed the problem and went ahead and got it fixed. Unfortunately, a few days later, the heater went out again. This time again, I reached out to AHS. And immediately, they scheduled the service. May’s came back and did their job. It took three times. They got the heater working. And they were very professional and polite. I'm very happy with AHS.

We had a stopped up kitchen sink right around the disposal. We made a claim with AHs and it went very smoothly. The contractor called me and the technician came out. At that time, the issue kind of cleared itself because we put some vinegar to release some of the stoppage. So what he did then was he went ahead and snaked it out. He was very friendly, professional, and he explained what he was doing.

My dishwasher had an issue. Working with the reps went really well. The tech was polite and professional. We waited a week for parts and he came back.

The claims process has been relatively easy. I haven't ever had much of a problem getting ahold of somebody to report a claim. Everything has been great. The tech that came out for the ceiling fan was good. He was able to fix the part and do it pretty quickly. So I was pleased.

My money goes out every month and I was beginning to wonder, "God, am I throwing money away?" Then, I had an issue with my water heater. I called AHS and normally, I absolutely hate automated systems, but theirs was the best automated system that I've ever encountered. It immediately recognized my number, pulled up my policy, and validated the coverage once I indicated what the problem was. The system then said the deductible is gonna be X amount, and, "This is the card we have on file. Would you like us to charge that?" I said, "Yeah", and the system said, "Would you like us to schedule so-and-so plumber to come out and handle the repair?" And I said, "Yes, I would." The system was accurate, efficient and it made everything easy.

First you should know that American Home Shield only has one or maybe 2 service providers in a city. Those providers will have a backlog of business. So, when you need a repair or service forget about it. My most recent experience. My furnace went out 12/6/22. We were without heat for a day and half. My furnace went out again today - Thursday 12/23/2022. Same issue. The service provider is booked until 12/26 - they don't work weekends. So are we supposed to be out of heat for 4 days? The temp here has been below 10 deg F and into negative at night. What kind of service is this? I will end up paying out of pocket for a reliable service provider to come and fix my furnace TODAY.

Nov 2022 We called in for furnace fixing and they assigned May Heating and Cooling who totally don't care about their business. I took off work to be home waiting on them and they rescheduled last minute with a text. I took off another day for their rescheduled day, they came, diagnosed the furnace issue and promised to send the invoice/quote with details to American Home Shield (AHS) which apparently never happened. We were sitting in freezing cold house for 2 weeks when I called AHS and they said they didn't receive a detailed enough invoice to determine what parts are needed so it's just been sitting there no one following up or anything on it. They tried to call May Heating and Cooling who never answer nor return calls as usual. AHS said they'll follow up with May Heating and Cooling but 2 week later still nothing, invoice still just sitting with AHS.

I have had nothing but issues dealing with AHS. I have had two rental homes I owned, and my personal home. All had contracts. The phone staff is nice. However the company is inept. They send you contractors that can't do the work for DAYS. I mean important stuff like HOT WATER heaters. Finally, when they dropped the ball ( AGAIN!) I hired my own. Which came out the SAME day. Charged me. I asked AHS to reimburse me. Haha. DECLINED! I rarely use them, and finally I need them and I got NOTHING! YOU will be sorry, if you use them. May as well take that $ and throw it away.

I had stagnant water in the shower and my toilet was running. I did a claim and that was a good one. The technicians was professional, very knowledgeable, and fast. They were in and out in less than 30 minutes.

My built-in microwave oven wasn't heating up food so I made a claim with American Home Shield. They reached out very quickly and I received emails letting me know that there was a claim. There was a lot of communication. Customer service was very satisfactory. A week after, a maintenance guy came out. When I need American Home Shield, they are on the line and they're sending someone through. I had someone that took such a long time and I called American Home Shield and they scheduled someone else to come out. That was a positive. The only complaint I have is every year the price goes up. I'm now paying double what I started with.

American Home Shield is good. They provided service as they said. I did a claim for my sink that was leaking. The technician who came out was very knowledgeable. He resolved the problem that day.

We had the annual check maintenance for the AC unit and also had an appliance repair, and American Home Shield did wonderful on that. I like how quickly they handle calls, how good they are to do the diagnostic and follow through. So, I'm very happy with their service. I would highly recommend them. It’s great to have. I've had them for the last two years now and had no issues and don't see any reason why I would not continue our business.

I did a service call for clogged plumbing in my home. The contractor got it taken care of within about 10 minutes of their arrival. They were very courteous, and professional. I was very pleased. When I had a washer go out, I was told that they no longer make the parts needed in order to fix my washer dryer set. My favorite washer dryer set looks great, but it's in my garage stacked up because apparently it couldn't be repaired. I wasn't very happy with that. But I have to take the folks' word for it when they said that the parts were unavailable as far as the smartboard necessary in order to get my Samsung washer repaired.

Communication with American Home Shield was great. There were no excessive hold times and the website’s user-friendly. I've been pretty happy. The technicians were great too. We had one that they used that misdiagnosed something. American Home Shield was very quick to get somebody else back out there. Right now, we have a claim in process. It's for the water dispenser on my refrigerator that is not working.

I've been calling for about eight months to have my problem fixed and I keep telling American Home Shield that the person they keep sending doesn't do the work. He just charges. AHS pays him but they don't verify the work is done. They have sent him twice. He came twice. I got a third person and they said the work was not done. My roof is still leaking and damaged, and I have to fix the ceiling in my living room out of my pocket. I called AHS back. They sent me somebody else. I called them. They gave me a date to come. It was 11 o'clock on a Monday. I called them at 10 o'clock and said, "Is somebody going to be here at 11:00? Do you need me to be home? Would you call me before you come?" "No. We will be there 11:00." I waited in my house until 12 o’clock. No one showed up. I called them. They said, "We are busy. If you really need that bad, find somebody else." Then they hung up.

Knowing if I've got a repair that needs to be done, I can call American Home Shield and they will get it addressed quickly. They have saved us some money on some other repairs that we've had to do over the years. Recently, we had to have some electrical switches fixed in my house. The guy that came out was very helpful, made some good suggestions, and did the work quickly.

The people that I've talked to at American Home Shield have been really, really good. They're good about notifying me of who's coming and when they're coming. But with my washer claim, it took them four times to come through before they finally figured out that this was not something they were gonna be able to fix. The part didn't exist anymore and they were just gonna have to replace it.