American Home Shield Reviews

I had a claim for the pool motor and the contractor was very good and professional. They fixed it. I'm glad I have American Home Shield. For major products that gone bad, they did replacement.

My claim submission with AHS went fine. The back garage door didn't have a latch and the techs put in a new latch.

I had a refrigeration problem and the first contractor didn't work out. The tech would always say it couldn’t be done and the insurance does not cover. But I called American Home Shield and they said they would send another contractor. That second contractor did a good job. They were able to fix the issue for me. Still, AHS should rate their vendors and send the right one at first. But I was given a refund for the fee. When the first contractor showed up, the charge was $100. But because the guy didn’t do any work, when I called AHS, I got a refund right away.

When our hot water heater was leaking, we paid the $75 fee for somebody to come out and look at it. American Home Shield sent out a contractor they work with. The gentleman did a great job. He was able to get it repaired for us. So it was a good experience. But I did find it tedious that I needed to take my phone and film the problem and then have the interaction recorded for the agent to be able to relay it to the contractor. I haven't done that before, so that was a little challenging. I would have rather just been able to call and say, “Hey, I have a problem. Send the contractor. Have them look at it.” But other than that, it was fine.

There was leakage in the main bedroom and the hot water heater is in a particular closet in that main bedroom. So when the techs came out, they said there was some pan that was full. And they had to drain the water to stop the leak. They ended up having to turn the AC off to prevent the leakage in the bedroom because there had been four leaks. And while they were out there, the plumber mentioned something about the hot water heater. I then called back and got another claim for them to come back out and look at that. It was going to take over a week for them to come back but my brother-in-law called to see if they could speed it up because my sister was due to deliver any day, it was hot in the house, and it was uncomfortable. So they came out the very next day. They were on time and did everything they needed to do.

The fee keeps going up every month. We started at about 65 bucks. Now, we're up to 80 something. But the reps are fast. They work on the issue and I get results in a couple of days. We had to get our refrigerator replaced. It wasn't even a good two years old, but it needed to be replaced, and American Home Shield replaced it. The first contractor that came out worked all day. He was determined to get it to work again, but he said he couldn't do anything with it. So, the second one came out and said it was unrepairable.

I was highly dissatisfied with American Home Shield. Whenever I would put in a request for a work order, 9 out of 10 times, they would tell me that the item is not covered. It's not like I call every month. I was wasting money so I canceled it. It wasn't serving a purpose for me to continue working. I had issues in the past with the ceiling fan, my light fixture outside, the doorbell and the lights over my sink and outlets. They just said it wasn't covered under the contract and I was paying close to $100 a month. So, I'll just pay out of pocket. AHS should cover what they say they're going to cover because the contract makes it appear as if it weren't covered. Also, the people that they have contracted, some were good but then some would put you off forever. And you need the person to come on and fix it if you have something broken down, not wait a week or two.

Get AHS on time. Every time we've had a problem, they have come and fixed it. We had a new air conditioner put in. The first time, the issue was the air handler, and the second time, it was the condenser. The contractor was great.

I like American Home Shield’s service. I had to have my dishwasher worked on. It took the guy about a week to get the part, but both times, he was here on time. He got it fixed really quickly and was very nice.

Our clothes dryer wouldn't come on, and the day after I submitted the claim online, someone came out and diagnosed the problem. The part was ordered, and it was in within a couple of days. The repair people came back, repaired our clothes dryer, and everything was fine. This is only the second service I've had with American Home Shield, but so far, both services have been satisfactory, and the timeframe, and how it was handled. One part is not satisfactory though. AHS keeps going up on the price too much. The second year I had them, the price took a huge jump from I paid originally. I called them and got no satisfaction. This year, it has gone up twice, and they didn't notify me. Not one time have they ever sent me an email or called. It just showed up on my credit card, and that's a big downside.

The air conditioning system went down, submitted a request on the AHS website. Initially, they referred another company, but that company had some pretty horrible reviews online. I had already used Eagles once through American Home Shield. I knew that they were good, so I just called to ask them if they could change the vendor to Eagles. The owner of the company was great. Answered his phone right away and made a plan to come out the next morning.

I submitted a claim to American Home Shield the first time for the AC that wasn’t working. I did it online. I got the name of the contractor and the company. The guy was very courteous and knew what he was talking about.

So far, I'm very satisfied with American Home Shield. I am just having trouble with one of the service requests I made. I have a service request open on July the 5th and after about two weeks, a technician came to my place. He saw the problem that was related to my ceiling fans. He told me that he will provide feedback on that to fix that issue. Later on, he never responded back. I, again, called American Home Shield. They rescheduled. Somebody came again and after that, no feedback was provided. I contacted American Home Shield. They asked for feedback from the technician. Yesterday, I learned that American Home Shield did not even receive the feedback. Then they opened an expedited service request. A customer representative from AHS told me that I should expect something by Wednesday. Other than that, I am always getting good feedback.

I've been calling American Home Shield about a whole bunch of stuff. My issue is I can't always understand customer service and they don't understand the way we speak and the comments that we make. They're so regimented to just keep going and it has to do with being from another place. When I did a claim, I got a text that said who would be the contractor. Bestway repaired my tub that was backing up and two of my sinks that were leaking around the faucet. In this instance, I didn't have to call them. Instead, they actually called me to schedule an appointment. Sometimes you would have to call these people and they act like they don't know they got the notice and I would just be mad.

I called American Home Shield for my hot water tank that was not getting hot and my garbage disposal that was not working. A tech came and replaced both hot water tank and garbage disposal. The hot water tank is fine, but the garbage disposal is still not working. They needed him to send an electrician out to look at it. I’m waiting for them to do it.

Blue Ridge came out for the AC unit. Two different people came out and they were both good. They came within a day and they told us what they were gonna do and they did it. The fellow got the part quickly to fix the air conditioner and they did a wonderful job. We appreciate AHS very much.

Service Contractors of Dallas came out for the AC on the same day I called AHS to have it fixed. They diagnosed the issue very quickly and they were able to fix it on the same day. It had a blown capacitor and they had the part with them.

The air conditioning system in our old home had two separate units that covered the home and both of them had to be replaced. I was very pleased with how the replacement was handled. In one instance, the evaporator coil needed to be replaced but it was sitting on top of a furnace that was the same age as that unit and I elected to replace the whole system and take an in-lieu payment for just the evaporator and was very pleased with the way it worked out. I've always been satisfied that I was treated fairly and given fair compensation.

My problem starts with my central AC unit becoming inoperable. The unit was displaying an error code indicating a blower motor fault. I contacted AHS, they collected my $100 fee, a technician came out and confirmed the problem as a defective blower motor. He leaves and nothing happens until I log into their website and notice AHS has CLOSED OUT THE REPAIR! After spending hours trying to reach them, they made up an excuse for believing the repair had been done. I asked the overseas agent why the order was closed out and they indicated they wished to do business with a different vendor, however, no new item was opened.

I've had a good experience with American Home Shield but I’ve also had a bad experience with them. They should get some people that speak English. All the calls are routed over to the Philippines and they don't know anything about what's going on here. We had to talk to three different people about this recent claim alone to try to get an understanding.

Sometimes, you don't have the money to fix something that's broken but you could call American Home Shield and you don't have to pay all that money upfront. Recently, a contractor ended up replacing the parts that they needed and the unit is working okay now. I would recommend American Home Shield ‘cause when I call, they follow up on the call.

The first guy before Sears came out to look at my washer because it was shaking real bad. This is a brand new house. He put in a report that the floor was weak and that the washer was unleveled. That guy didn't do anything and left. He was awful. That was Sanders Repair. We called back and complained because that guy didn't fix anything. We had Sears come out. We spoke to another one of the reps at American Home Shield, and the reps told us if the claim was different than what Sanders Repair sent, then I wouldn't have to pay additional because I had paid for that man to come out here.

I enjoyed the guy that came. He was very cordial. The problem was that ice stopped. He took things apart. He defrosted it with a steam cleaner and eradicated the problem. It was worth $100. American Home Shield didn't have to pay any parts like they did the previous fix. It seems we had refrigerator problems all of a sudden in the last two months. But they didn't cover the freezer unit and that upset me. It didn't make any sense at all. I told them I wasn't happy with the fact they didn’t cover the freezer because that cost us $450 to have it fixed. But for the refrigerator freezer, they covered both of them so we had those fixed. The one unit cost a little bit of money a couple of months ago because there were a lot of parts that had to be fixed on that one.

American Home Shield has been good. It can defray large costs of repair and replacement. Recently, the heat pump and the furnace were not working properly. That started in December. The people who came out before Four Seasons Heating and Cooling worked on it off and on for six months but they could never get anything right. We froze all winter. In the past, there'd been a problem with the burners for the furnace. It would get rust in them and it plugged up the holes, so the burners didn't light properly. There are four burners in there, and if any one of them doesn't light, none of them will light. I tried to tell them and they've had to do this twice before. They take it out, clean it out, put it back in and it works. But nobody would do it.

American Home Shield gives an option of covering your appliances up to $6,500 and when you have a $9,000 range that you're gonna have to replace, it's nicer to have that bigger coverage. I've gone online and I see there's a service request button. But at the time I was trying to place the one for my dryer, there was no service request button. I was a little frustrated. But now it seems like that's been corrected.

American Home Shield has been very good. We had a line backed up in the wall and started leaking into the wall. We had the plumber out and got it taken care of. They had to come back. The leak was in the wall and was not easily accessible. The way the sinks were configured, he couldn't snake it through the sink. Since there was water leaking into the wall, we had to open up the wall and dry it out first. I had to have a remediation company come out and dry it out, then the plumber came back and cleared the drain. I've had several previous repairs with American Home Shield and they're good to work with. When things go wrong, you pay the $75 deductible then they cover the rest of it. Our washing machine that came with the house was bad and they replaced it with a brand-new one. They came out and worked on our air conditioning. They've come out and done the plumbing.

I'm glad I have American Home Shield. Recently, part of my house didn't have light. The electrician found the problem very quickly. I called another person before but they said no. I needed to open the walls to do that.

The refrigerator stopped working so I called a technician. He came and was trying to fix it. It started working. Two days later, it happened again. It got defrosted. I had to throw out all the food from the freezer and the refrigerator. The water was all over in the kitchen and everywhere. I called for the technician again. When I came home, it started working. I didn’t want to bother, so I called and canceled the request. A couple of weeks later, it happened again. This time, when it started working again, I didn’t cancel. A guy came and didn’t know what else to do. But he was thorough. He spent a lot of time trying to figure out what the problem was. They looked everywhere and I was satisfied with them. If I have to deal with them directly without American Home Shield, I would still call them on my own. But I'm not happy with the way the issue wasn't fixed. They said that they would try to find a way to deal with that. I got appointment on Monday and somebody should come over and see what's going on.

Our AC wasn't cooling down inside the house. It was extremely hot and I didn't know if it was because it was 100 degrees outside every day, and maybe just the house was hot. But I noticed my electric bill was over $500, which was double the price what it was last year. So, I had the guys come out and check the AC. I got a call from their office introducing themselves and setting the appointment. The office called me and the appointment was a week and a half later, in between 12:00 and 4:00. Around 4:15, the office called me and said the guy's been held up at another place, taking a little bit longer. So he wouldn't be able to get there until about 6:00. So they called and gave me a heads-up.

The dishwasher was broken and the techs were able to look at the arm and see that it had been burnt. They had to replace the arm that was in it. They had to order it but it came in the next day.

I was with AHS years ago and I just started going back with them this year. I had a claim for the toilets recently and everything was resolved okay.

My air conditioner stopped working. The issue was that the drain pan in the main unit was clogged. It wasn't draining. So then the AC turns off. Submitting a claim was easy and I almost immediately got a phone call from Comfort First Heating and Cooling to schedule an appointment. The technician was awesome as far as being timely and doing the work. He was friendly and knowledgeable. He seemed to know what he was doing. Unfortunately, whatever he did to get it working, didn't stay. But we got it all straightened out within a matter of a couple of days. AHS has been useful to me. This is the third time I've submitted a service call and both times, the matters were resolved and the cost was minimal. I spend $60 a month but AHS is worth the peace of mind. It resulted in me getting a new dryer and air conditioner fixed.

My icemaker was not working and it was freezing in my freezer. I called a claim in to American Home Shield as I usually do. It was not difficult at all. I never had a problem with American Home Shield. I had a problem with Sears, which was the first vendor that they sent out. They came out initially and did the system. The first technician that they sent out was very good. When the second one was supposed to come, he did not show up or call. He was the one that put in an order saying that he had been out here. So, I filed a complaint with Sears and with American Home Shield so that they would know not to send that technician back. The third one came out and just acted up, and that was how I ended up with Mars. Overall, I like American Home Shield's product. I'm satisfied with it.

Our light fixture was not working. When I called American Home Shield, they said that they don't cover the fixture. I didn't know they don't cover the fixture itself. But the techs who came out were okay. They had to come back because I had to buy the new fixture. I also like that AHS is low cost and they were very direct and fast.

The plumber they sent out couldn't do the job. He didn't know how to do it. So, they had to get somebody else to come out. But that somebody came down with COVID. So it was a few days, but it worked out good. They did a good job. Everything was taken care of. So far, we've had good luck with American Home Shield.

Service has been good so far. It's very easy and convenient to schedule. My exhaust fan stopped working. I paid $75 and they got it fixed. My dishwasher spring action broke and that was also the $75. But there are certain things that are unexpected like when our AC broke, I thought everything would be covered. Instead, had to pay 40% which was a sizeable sum. It was $1730 out of my pocket. AHS could be a bit more descriptive. They say the AC is covered but it might be a good idea for them to say, “Okay, in layman’s terms, this is what part is covered versus..." Most customers would assume that everything is covered, but that wasn't the case.

It was very smooth. American Home Shield resolved the problems. They contractor did everything the first time they came out here. So, it was great.The ac broke down again. Thank God, I had AHS. They said, “There's nothing wrong with your furnace. It’s just the condensation pump in your drain pipe that was clogged. That's why the system was not turning on.” The only thing I had to pay was the one-time service fee, and that was it. But it's working great.

American Home Shield sent Tru-Fix. This company didn't pick up the phone. They said they got the part, but they didn’t get the parts. They didn’t deliver. They did not do anything. AHS finally found another company. They were honest and professional, and their recommendation was honored by American Home Shield.

We had had some moisture which damaged some drywall up around the ceiling and the walls and a corner. It was suspected that some of the condensate water from the air conditioning system was dripping off the ducts or running down and dropping off into the wall, causing the damage. Two technicians came out and the second one was able to resolve it. They found a couple of things that needed to be taken care of, and they did it.

The techs ended up replacing a couple of pieces of the pool equipment and they did a wonderful job.

We had a pipe that was leaking, overflowing and going down our wall and ceiling. I called the home warranty company and they set up the repair. I spoke with someone and it was good, pleasant, and helpful. The plumber was quick. He did the pipe and took care of our kitchen sink as well. I was very satisfied with American Home Shield although I wish I could have had the plumbers get out sooner. We had an active leak and we had to wait four days. So, it did a lot of damage.

I called American Home Shield and normally, they can schedule a technician or whatever person. Last time, they did not take long to find me a professional that I needed for what I needed and for the time I needed it. There was a leak in my house and American Home Shield covered covered the part that needed to be replaced but they did not cover the plumber part, which was a bit weird because we pay a lot of money monthly for insurance. They did not go over the plumber part, like the excavation because I had a leak in the front of my house. I needed to pay the part that American Home Shield would not cover, which I was very surprised with. That was a bit of disappointment for me.

We had one issue with AHS and it really rubbed me the wrong way to the point I'm thinking about canceling it. They have been great for everything that we have. But with our air conditioner claim, they said we should have known about it and there was no way that we couldn't know. So, they denied the claim. I got on the phone with them. They said, “We will send out somebody else for a second look at it, and verify.” I told him I didn't want to pay another $100 deductible for somebody to come out and look at it. I was told it wouldn't be, and that they’d waive the charge. They sent somebody out. But then, I got a past due notice that I owe them $200 because they didn't properly mark down that they wouldn't charge me. So, I paid it.

Doing claims to American Home Shield by internet is more convenient. I did a claim for a clogged sink and T Mayes came and took care of it.

I had a problem with the pool pump. The first group they sent over did a bad evaluation. I could never get a hold of them and neither could American Home Shield. But the second contractor who came in, Phoenix, and AHS did a great job. The end result was very good.

I’ve always enjoyed American Home Shield. They send the people when they’re supposed to come. They’re reliable. I always tell people they have to get a American Home Shield. Whatever I've called has been fine. They changed out the electrical thing, the AC, and the hot water heater. The electrician who came knew what he was doing.

The biggest issue that we had was we had a clog in our sewer line, so it was overflowing into the house, and they had no way to expedite it. We had to turn off the water because all drains, like running the water, were overflowing our toilet. We couldn’t run any water whatsoever. We had to secure the water. First, they gave me a couple of people—one was close and out of business, one didn’t take American Home Shield, and then another one was gone for the night. American Home Shield said they would expedite it, and then came to find out there was no such thing. What we ended up doing was calling an emergency plumber out. I asked American Home Shield if they would reimburse us and they would not. So, that was the one time it didn’t work. I really wanted to provide my feedback on the water experience, but they have no way to provide customer feedback.

I had to call two people for the air conditioner and the pool. When I submitted my claims with AHS, I called the 800 number and it was very fast for me to get someone. The tech from 88 Mechanical did a really good job explaining everything that was going on with the air conditioner. He said that it's a newer device, but it has a really little motor and those will burn out easy, like the old appliances compared to the newer ones where they put these weak motors. So, I might have to buy a new one. But the AC has been running good since the repair.

The bad thing about having a home warranty is if you've got an issue, you can't get anybody right then and there out at your home. Our air conditioner went out two days ago and I even went ahead and paid another $100 to get emergency repair. American Home Shield tried to give me a company we had before on something else. I told them, "We've had problems with them. I don't want them anymore. I couldn't even get ahold of them."

I had to pay $650 out of pocket to cover the repair costs for the garage door opener. Including the deductible, it would have been 750. It was not covered by my AHS warranty. But other than that, my claims for the air conditioning and the washing machine earlier last year went well. The techs took care of the problem and got the appliances up and running as soon as they could. Aside from that, every time I've submitted a request, it was taken care of within less than 24 hours. AHS would have a contractor for that particular issue set and they would have contacted me within a day to set up an appointment.

I use American Home Shield and I never had any problems with them. The repair person who came out for my garage door recently did an excellent job. Very happy with him. He was right on the money. He was late, though. But everything's working really well.

I've been with American Home Shield for 16 years. When I renewed this last year, number one, I did not receive my contract. I repeatedly asked for my new contract. Number two, they did not let me know that the fees for repairs would be going up. I would have known that if they had sent me the contract because on the contract, it will tell you that when you need a service, you have to pay the fee. I had a specific contract before, and they said that that contract was no longer available, and I would have to go into a different kind of contract. It's an annual contract that I renew, and I pay upfront for the entire year. Usually, they charge me on the day of when my new contract would start. They did not this time. They charged me right then and it was about a month before my contract was up.

We've had a couple of different claims with American Home Shield. The latest one was the dryer. It was making a noise and wasn’t drying right. Somebody came out and took care of it right away. When we call and make a claim, American Home Shield tries to schedule somebody to come out. We live far away on an island, so there isn't always someone who's handy. But it's never a big problem. They always schedule it. The person always shows up on time. They always make whatever correction they promised to make. There’ve been some minor hiccups, but they've always made good on it.

The contractor came and fixed my faucet upstairs and my kitchen faucet, along with my garbage disposal. They did a wonderful job. They put the little booty on over their shoes and got the trash up. So far, American Home Shield's service is good. If you are not gonna save $75 every month going into a saving account that you're gonna have strictly for paying bills and getting this fixed, then you need to give it to American Home Shield. They’re worth your dollar.

We had a stovetop that cracked. The workman came and looked at everything. He ordered the stovetop. It was covered and I kept getting messages from Sears asking whether or not the stovetop had been delivered. The only thing that I could access was something about the appointment and I wanted to reschedule another appointment. I tried to leave a message on American Home Shield's website that the stovetop had been delivered. On the day of the appointment, the repair guy's truck broke down, so they had to reschedule. But it was a bit of an inconvenience. It was another week.

The contractor did an installation and they were good. Their services were fine.

American Home Shield selected a service contractor, and they asked that I email or call them, but I could never get through to that person. I tried for four days. I called the number and also emailed. No one ever got back to me. I called American Home Shield again and asked that they select another appliance person. The rep said she would try to contact that same service person. So she put me on hold and she called and they said they will come out the next day. I didn't want to work with that contractor anymore because I'd been reading some reviews and they got some very unfavorable ones. I asked her to send me another one. It was a week later and that person came and reported that the refrigerator couldn't be fixed and AHS needed to sign off so that I could get another refrigerator.

The first person that came in was communicating by the language app and didn't know a little bit of English or Spanish. He took pictures of the dryer and its barcode. He was insisting for me to sign for him to start the procedure but I couldn’t communicate with him and at the end, I told him to leave because he was wasting my time. After that, I called AHS again. I told them that I needed somebody who speaks English or Spanish and they kept insisting on bringing that gentleman back again.

My outlets weren't working and I put in a service request to American Home Shield. I did it on the internet. It was super convenient. One Call came out and they put a couple of switches. I didn't even know these switches existed on my breaker box.

The refrigerator was not working. It had started to not cool. I called American Home Shield's number and talked with a customer service agent. The agent was nice, but he was difficult to understand because of his accent and he talked over me. I was trying to explain things and he seemed to be rushing the call. But it was fine. American Home Shield has a way to take over your phone by your permission and they can view the issue with you. You're able to take a smartphone, they send you a link, and they're able to look inside the appliance, in this case, the refrigerator. He wanted to see the silver information on the inside of the refrigerator. It had the model, serial number, etc. so I did do that.

I really liked the technician that has come out all the times that I've had to call them for my dishwasher and my washing machine.

My air conditioner wasn't working. The techs checked it and said, "We're gonna tell AHS you need a new air conditioner". They ordered the new one on the 30th of June and it came on the 27th of July. When the techs put it in, I turned it on and it didn't work. So I called American Home Shield and they sent another technician. They pumped more Freon into the system, charged us for it and when we checked later in the day, it still wasn't working.

American Home Shield sent D & D and the guy did a good job.

When I had my first service call, I didn't realize how much the service pay was and that I had to pay for someone to come out. The rep asked if she could charge $125 to the account we have on file and with it being my first service call, I was taken aback. They could explain that a little more in detail. But that claim went fine. the contractor got ahold of me pretty quickly. They weren't able to come out for another day or so but when the tech came out, he fixed it and it was done. He was awesome.

I've been very happy with American Home Shield and with everything that they've done for me. Most recently, though, Quality Service came out for the refrigerator and they don't know what's wrong with it. It took almost two months to get the part and then, they were here four hours fixing this big thing. It worked for less than 24 hours and then, it wasn't cooling. I called them and it was five days before they could get anybody out. They had me turn the machine off but I knew they were gonna have to see it running to see what it was doing so an hour before the tech got here, I turned it back on. He arrived and he was looking like, “What do you want me to do?” I told him it got up to 68 less than 24 hours after they fixed it and he said to call if it happens again. Less than 24 hours later, it's up to 68 again and I called. It’s gonna be next Wednesday before they can come out. But other than that, I've recommended AHS to all of my friends because they've been great for us. We’re building again now and I plan on using them again for our new build.

American Home Shield outsources their customer service and I don’t know if it was a lag as far as communication, but I had an existing problem from last July that was just fixed this July. So, it was a whole year. I wasn’t happy. I was always over-promised and under-delivered. But this past issue that I had, they did give me the service that I was accustomed to prior to the last issue. My washers had flooded. So, a piece on a hole needed to be replaced. They also cleared the drains for my plumbing. So, all of those things were addressed and done in a timely manner. The issue that I had for a year was my oven. It didn’t work, and it finally was fixed on this go-round. So, I was without an oven for a year.

I had somebody arrive within 20 minutes of me requesting service with AHS for my AC. The tech that came out was great. He already installed one of my other ones and he was always the one that helped me. Easy to get ahold of and work with. However, last summer, my AC had to be replaced completely and it took four months before I got a new AC in. It was a very stressful situation because it was so hot. But part of that was not all on American Home Shield, but their follow-up and follow-through could have used some help. It wasn't very good for them to keep on track with all of this. I had to constantly call and try to figure things out. But aside from that, because of the situation our country is in, part of the problem lies in getting those parts and pieces from other countries and other places. And that part is understandable.

I love American Home Shield's service so far though at one point, I thought about getting rid of it because nothing was breaking. But they’re very responsive. And so far, it's been very good as far as when I needed it. They have always been there. My home central AC unit went out and I've had it repaired three times. It finally had to get replaced. The hot water heater went out and it was repaired. While the plumber was there, I also had him fix a leaky faucet that I had. I haven't had any problems with any contractors through AHS. They've been doing very well. When I told my sister how the plan works, she signed up with AHS and I learned from her that she could make some repairs herself but keep the receipt and get reimbursed. I wasn't aware of that. I probably could have taken some of the stuff on myself.

Xtreme Heating & Air Conditioning came out to replace my thermostat. But I've had back and forth with American Home Shield for this specific problem. Xtreme Heating & Air Conditioning got their service request on a Friday and they came out to see me the next Monday. Apparently, in my area, this is the only company that services my kind of air conditioner, which was why I had to go around and around to get the right person. But the repairman was great. He identified the problem, went and picked up the replacement part, came back and had it fixed within the same day.

The air conditioner was running hot and the tech let me know what he did and said we needed refrigerant. He did very good. The AC was cold for about a week but after that, it went away. So, I called American Home Shield and told them. They said it might got a leak in it. So, the tech is gonna come back today between 1:00 and 6:00 and check to see where the leak is coming from.

AHS is good so far. A socket wasn't working for my recent claim. The tech who came out was on time.

The power inverter on the AC condenser went out. The tech fixed the problem promptly. It was awesome. He told me what the problem was and didn't look for other things that were gonna jack up the price. I plan on keeping with American Home Shield.

I've seen some of the news reports with troubleshooter Diane Wilson, where people have had issues with American Home Shield in getting stuff fixed. But I've enjoyed having them and they're really good for the money. Their website is pretty user-friendly for making payments, submitting requests, getting feedback, and getting status updates. I submitted a claim and I originally thought my issue was with the water heater. AHS sent out a contractor and they were useless. They talked on the phone with the people who made the tankless water heater and they said it needed a couple of parts to replace in the water heater which would take six to eight weeks to get.

I went online and submitted a request for the refrigerator wasn't cooling properly. I got information on who was coming as well as their phone number. A tech came out and he said it needed some Freon. He put some Freon in the refrigerator. The refrigerator started throwing codes again for the defrost system. The tech came back, looked at it again, and said that the compressor was bad. The guy told me, "What happens is when these new compressors go out, you replace it one day, it can go bad two days later, it can go bad two weeks later. It doesn't matter. They're just going to keep going bad." He put in the request for a new refrigerator. We just put a brand-new one in place.

When Royal Flush A/C first came out, they discovered that the new unit that was put maybe two months ago was installed wrong. There was a leakage from the outside and I asked the tech if that was due to the installation being done improperly. He said yes and that I needed to reach out to Air Majesty, and I did. I was without air for almost a week. I was about to have surgery and I could not stand being in this hot house. So, I went round and round in circles with American Home Shield. When I called back, they said that Royal Flush was assigned the job and that I was paying for the coolant, which was $580. I asked why. It wasn't my fault that the installation was done improperly and it leaked all the Freon out. That put a big damper in my pocket because I had other bills to pay.

The plumber came and fixed my plumbing issue. But the guy that came to patch it didn’t want to do the patching. He said the plumber didn’t cut the right piece. He also didn’t remove the water damage. He wanted to charge me $26. I’m waiting for American Home Shield to assign someone out. I had a problem with my heater and that was a big expense. When we changed the boiler, it was not working. I had to pay $4,200 out of pocket. They said that the boiler is only covered for $1,500. They also changed the air conditioning system and I also had to pay $3,700 out of pocket. Also, some of the contractors are good, while some are not.

I still have an appliance problem and this goes back to 17 July. I put in the first claim and Frig Wiz came out. They found they could not fix it. They had to order parts. We were down for a week. When the parts came in, they came back and put it in. Things worked great. Last Saturday, the refrigerator quit again. I called American Home Shield and asked them to get Frig Wiz back out. They said they would do that. Next thing I know, I was talking to Elite 360. I talked to the CEO of that company who said, “I don't know why they assigned me this work. They need to get Frig Wiz back out because I don't do closed systems." He called American Home Shield but nothing was resolved.

I had one experience that said there wasn't anything wrong with the thermostat, but it was faulty. That was with a different company. I told American Home Shield the only qualm I have, that if somebody puts in a thermostat and they have problems with it, AHS should send the people back out that put the thermostat in. That happened to me. The new company came out and the man said, "What? Nothing wrong with it." But it was faulty. So, I called AHS back and told them to send the original people out here. They did, and the tech fixed it, and it was faulty.

The contractor fixed a light in my bathroom. I like not having to pay the cost to repair stuff.

The repair man came out for the dishwasher, and he was very timely and friendly. He made sure he covered his shoes when he came in, and he explained to me that dishwashers have two pumps, which I did not know. He said the motor on the one that takes the water away burned out, and he explained it’d be 7 to 10 business days, then set an appointment to come out and install it. He was very knowledgeable, helpful and professional. The claim process was very simple and straightforward. I did everything on the app, and it was user-friendly. I recommended American Home Shield to my daughter and son-in-law.

I made my first claim, and I'm so disappointed. There was water leaking out from the bottom of my one toilet, and the other one is humming. I told the guy who came, and while he was there, he said, “Oh, we can fix that.” He started screwing something, and now, it's even louder. Someone was coming back out, but I got COVID, so I had to cancel my appointment and reschedule it. The lady said, “Oh, well, unless you give me a credit card for $195, we can’t come out.” She took my credit card to charge it $195, and I said, “What is this $195?” She said, “It's what's not covered” I asked, “What isn’t covered? You're not telling me.” She said, “I think they're going to put a seal on the one toilet and probably replace the thing that you flush.” That should be covered.

We had a very good service and a terrible service with American Home Shield. The last repairman was phenomenal. He came and fixed the dryer and the dishwasher. He knew what he was doing and was time conscious. He was the one who uncovered the previous call we placed for the dryer. The person created a fire hazard in our house, and we didn't even know. The reason we called back was the dryer was heating the clothes in the dryer to the point where you couldn't take it out with your own hands. You have to get a tong to get them out. The last repairman bypassed the part that was damaged. He clamped it, took a picture and showed it to me. That was why it was overheating it and making the terrible noise like a drum.

We've had a few chances to use American Home Shield and they've been awesome. For the Samsung refrigerator, we had a problem with the icemaker and it wasn't keeping good temperature. We called American Home Shield and they set up the appointment. There was a service charge which is very reasonable. The guy showed up, did great work, and everything worked exactly as you'd expect it to work.

The companies they use and send to make repairs are small time 1 or 2 man run companies. I had a huge issue with my ac, it was spilling into the condo below me - it was a true emergency in the middle of summer. They sent people with ZERO experience. The repair man just kept dumping water in my ac and watching us pour out... It was a rental, I had to put my tenant up in a hotel. I had to travel almost an hour. Everything they sent me less and less qualified repair people. Every time I called I had to explain the whole story over and over. They don't take notes? It took over 2 weeks, 3 companies and 4 repair men to figure out that the person on the 1st floor's condensation line was backing up and pouring into my unit (3 floors share the same condensation line). Meanwhile their ignorance cost me thousands of dollars in missed work, gas and motel fees for my tenant.

My dishwasher wasn't draining and my ice maker froze inside my freezer, so I went to the website online to submit a claim. The repair man came out within two days, and I wasn't expecting it. It was better than I thought it was gonna be. Overall, I like that going through American Home Shield is an option, because it's like an insurance. I only have to pay $100 and have appliances repaired.

My air conditioner went out in the peak of summer a couple of weeks ago. I went online and I did the service request on a Friday. I was responded to on the same day that it'd been assigned and the company that I was assigned to. Then, they called me Monday morning and let me know that somebody was headed out that day. The guy was very professional and knowledgeable about what he was talking about. He showed me exactly what was going on and replaced the faulty part. He was there for 25 minutes, and 15 of those, I was asking questions. He made the work look easy, too. Our AC was not necessarily down-down, but it was not cooling, and he was able to get it fixed right away.

I called American Home Shield to submit a claim for the air conditioner. Greenway came out and we had to pay for Freon. But they didn't do anything. They came out twice. All they did was take our money. We were without air for four weeks and it was 100 degrees. We could've called somebody else to come to fix it. It was ridiculous. When Fletcher came out, we had to do Freon again. But they did a remarkable job. I called American Home Shield and asked if we could be reimbursed for the first Freon because Greenway never fixed it. They didn't reimburse us. All that we did was pay out money for service. American Home Shield is terrible. This is not the first time that American Home Shield took four weeks to come and fix something. I was gonna leave them last year but I gave them one more chance, and they did it again. I'm done. All they're doing is finding people contractors, and we can do that ourselves.

Everything was fine. The plumbing company that came out was very good.

The blower motor had gone out on my bottom unit. Initially, getting through to them was difficult because the young lady I was speaking with couldn't understand English. The conversation was strained and she got frustrated. I ended up having to hang up, called and talked to somebody else. They ordered a blower motor but the tech said they ordered the wrong one so they had to schedule another appointment. They then ordered the correct one, and he came back and replaced it. I had a good experience with the contractor.

I like that with American Home Shield, I can get things fixed, repaired, and replaced. I only have to pay the $75 they charge. One contractor I had was Lake Water and my experience with them was good. I had three different plumbing issues and it took three weeks to get them fixed because, each time we had to get authority authorized by American Home Shield. After which the tech came back out and fixed the issue. He requested a second authorization and when he got it, he came back and fixed that too. It was the same for the third one. Everything seemed to be fixed well so I'm happy.

I've had to use American Home Shield a few times with the AC. The previous owners didn't maintain the system as well as they should have, so the system is a little worn. There was one part that broke that a contractor was able to fix without having to go back out. That's happened twice now on the two separate units. I'm going to renew the policy.

I had a washing machine issue and I filed a claim online, which is a wonderful option to have. It took about a week and a half before everything was taken care of and the washing machine has been good, so far.

I've been with American Home Shield for about eight years and they have been great to me. When I get a catastrophic event at the house, which I do from time to time because I have two properties and I had major damages to both, they were quick to respond. I didn't have any problem. I had a little bit of a hiccup with the last one but it wasn't their fault. When I informed them, it was resolved quickly.

The rekey went well and the guy was nice. Then, there was a problem with the electricity and there was a slight hiccup with that one. The electricity on the wall outlet on one side wasn’t working so I put in a request to American Home Shield to have an electrician come out. It was a Friday night and on Saturday, I called and didn't get a contact back. I figured it was because it was Saturday and they probably weren't working on the weekend. But I got a random call on Monday and it was someone asking if I was ready for my appointment. So that was a slight hiccup. But once we sorted it out, it was fine. He was helpful. I just couldn't get an appointment yet because of my schedule.

I was having problems because sewage was backing up into my home. It was leaking all over the floor, the carpets, my bathroom, my bathtub and my toilet. I called American Home Shield on a Friday but I didn't hear back from Mr. Rooter until Monday. They didn't come out until that following Tuesday. They snaked the line to try to clean it out. Initially, there wasn't an issue with it, but I wasn't home to use it. Whenever I got home on that following Friday, I was washing clothes and it backed up into the home again so I called them back out there. They ran a camera to go underneath the house to see if there was a problem. But I haven't heard back from them. They haven't told me anything. I don't think that they were very knowledgeable about what they were doing. They haven't resolved the issue at all.

American Home Shield sent GE Appliances for the dishwasher. The springs in the door went out, and the tech replaced them. Thus far, when we put in the calls to AHS, the technicians that they sent out were thorough. We haven't had any repeat issues. We also have a rental property where we use AHS and for us, it kind of helps out to alleviate the expense because we're not in the area where the property is. In trying to coordinate and find local people to come out and do the work, it's much easier to have American Home Shield do that for us. We haven't had any issues.

I like American Home Shield. Our AC went out and somebody immediately came out here and got it fixed. They were awesome. They got really good customer service. When I wasn't here, they'd still inform me that they were on their way just so I could let my husband know that they were coming. They would always give me a heads up before they were on their way.

I've had two problems, and American Home Shield fixed them both times. I would make a claim and they call me the next day, and I usually have an appointment by two days. So far, it was Climate Masters. And both times, they did a great job. AHS saves me money.

Ferguson and Son's Services came out for our plumbing issue. The claim process went very well. The techs were very professional, arrived on time and did a great job. They resolved everything that day. AHS is a very good home warranty.

My claim experience was quick and nice. It was good service. The tech identified the issue quickly and fixed it.

Sometimes the service of AHS is good, sometimes it's not. They refuse to replace certain items or cover certain items that really should be covered. We had an air conditioning system that we had to have checked out. They sent South Placer Heating and Air. They told us what the problem was and said there was about $900 that would be covered and there was about $3,000 that they had to do that was not covered by American Home Shield. We wound up having to pay the extra money. I don't think that was right.

We had a claim for a pressure water regulator replacement and another one for a leaking refrigerator. The claims process went smoothly and it was very good working with the tech. American Home Shield’s service works out well.

We called American Home Shield because our unit wasn’t cooling. Repair people came out and they did something with the condenser. They worked with my husband. Everything was supposed to be good but the unit was still not cooling. We called back and the repair people had to get a part. We had to wait for the part to come in then they came out right away and replaced the part. We were good to go.

I have two central air units. One of them was blowing air, but it was not cold. I submitted a claim with American Home Shield and they've been very cooperative. It’s just that the repair people have come several times and every time, it seems like it's working. Then the next day, it's back to the same situation where it's not cooling again. They were here today at my house and hopefully the repair works. So I'm keeping my fingers crossed on this one. I also put in claims for other products and I've had very good experiences, except for when my washer broke. The techs came and said it needed a part. So they ordered the part. Then, three weeks went by and I still had no washing machine. So, I called American Home Shield and asked what was going on. They said the part was not in yet.

The microwave would shut off and just stopped working. My wife submitted the claim and then she met with the technician. She said he was very, very helpful and very personable. He was able to assist her in any questions that she had. He said it was a dead microwave. There was no turning on. We had some breakers that we had to flip. He tested the outlet the microwave was plugged into. But it was just the microwave would not turn on anymore. So it was recommended for replacement.

We had a couple of claims from Jones Family Appliance Repair in short space of time. The most recent one was for the clothes dryer that wasn't heating up. They’re very quick. American Home Shield is very efficient and cost-effective. It serves exactly the purpose we want it to service. It's very easy to renew as well. It just rolls over.

The outlets in our upstairs FROG quit working. AHS told me the person's name and phone number. I also received a couple of text messages from the contractor. The tech was very polite and business-like. I was very happy with the service. He checked some of the outlets upstairs and the problem had something to do with the breaker box. AHS is a good investment.

This last time, a really good company helped us with our furnace. They were really spot on, fast and efficient. They knew exactly what the problem was and they took care of it right away. But AHS's service is inconsistent. I've had some situations where I've had to call them or they have called me and I have a hard time understanding the person that I was talking with on the phone. They had such a heavy accent. It appears that AHS must farm out a certain amount of their phone calls.

This time was the most efficient time that I've had to call American Home Shield. I called AHS for a hot water issue and someone came the next day. The technician and his helper were great. They were saying the parts would be in by Monday but they weren't. So we had to wait.

Action Rooter did a wonderful job on our hot water heater. The experience with American Home Shield went smoothly as anything.

Our AC flooded one of the bedrooms. The drain pipe got clogged up, so it caused the water to back up, which then went over the side all over the grounds, distorted the drywall, went under the wall and into the office and then screwed up the carpet. I tried to turn it into my homeowners insurance, and they wanted a $4,000 deductible. I said, “Wait a second. I thought it was only $2,000.” The guy said, “No. It's $2,000 plus 2%.” I couldn't afford that, but luckily, I had American Home Shield. The service person they sent out was awesome. He wasn't supposed to be there until 3:00 or 5:00, and he showed up at 11 o'clock in the morning.

I still have an AC problem. They want me to pay them $5,000 but I don’t have $5,000. The guy came out but he didn't want the home warranty company to pay. He wanted me to pay out of pocket. He rudely walked in here from the get-go. He said I needed a drain pan. The drain pan they said was leaking and was missing the hangers to hang it in the attic. But my air conditioner been working all this time. It just went out recently. The guy looked at it. He came out twice to tell me the same thing. He was trying to tell me whoever did the repair the last time should come out and fix it. I told him I’ve got a warranty now, so they could come out and fix it. Whatever information he sent to American Home Shield, I'm not for sure what it was. They're saying they're not gonna cover it. I got somebody else coming out to look at it.

I'm very pleased with American Home Shield. I recently had a washing machine claim. Something got stuck there, and it was causing the water to stay stagnant in the washing machine. The tech was able to fix it, and he told me how to avoid it. One of the benefits of having AHS is that they always send somebody. They always try to fix an issue, and they always also provide the parts. They've tried to do it as fast as they can.

My fridge had a high-pitched noise and the contractor had to replace a motor fan. They had to order the part and come back, which took maybe two weeks. They were great, had a quick turnaround time, easy to talk to and coordinate with. I’ve used American Home Shield a couple pf times and I'm a fan.

Our garbage disposal stopped functioning properly. It wasn’t grinding the way it should. Apparently, one of the blades was compromised. It had something under it that kept it from functioning. The repairman fixed that. They canceled the first appointment because of something that came up but it was a good experience once we got together.

I called American Home Shield and they set up the repair for our Whirlpool. Then, the repair guy came out and took care of it. He was great. We've never had a tech who hasn't been really good. We have always had people who are very knowledgeable and took time to explain to you what's going on.

I've been with American Home Shield for a little while and besides the copay going up, it's good service. It just continues to go up as the payment goes up. The co-payment, when I started with American Home Shield a little while back, was like $65 and now, we're up to $82. My washer went out and we were waiting on parts. So, this same exact company with my refrigerator, two days later, went out. I called American Home Shield. I had to pay $82.19 again. They sent the same company out. I thought that was a little bit over the top. I understand the policy but within a week, that could have been added since I was still waiting anyway. I thought that that was a little much.

For our recent claim with AHS, the sink stopper at the drain would not operate properly. I called them and I felt that I spoke to someone personally. I was also very satisfied with the techs that came out.

I like the peace of mind that I have with American Home Shield. Last year, the compressor on our AC unit had to be replaced. It was a very easy process. Also, Sears came out and replaced our ice maker. It wasn't making ice anymore.

American Home Shield was great. They sent the people out because something kept tripping the electric switch. The techs said that there was nothing wrong with the unit and that it was an electrical issue. The job got transferred to an electrician. He came out and said they were wrong. He replaced the breaker just to make sure it wasn't going bad. Two hours after he left, it did it again so that was definitely not the problem. The techs came back and they put in a kill switch so that if it took too long to start up, it wouldn't overwhelm the breaker. When the other guy from the AC place came the second time, it took him 10 minutes.

We got water back up into the tray for our HVAC unit and it was the same gentleman that has been out two times before who came when we filed a claim through our home warranty. I appreciate that it was him just for the continuity of the service and him knowing what kind of system we had. He knew right where to go. It was in our basement and I was working down there so I was in the room with him. He diagnosed the problem fairly quickly and cleaned what needed to be cleaned up, and had it working again within 20 minutes. In our previous homes, when we've had American Home Shield Home Warranty plans, anytime we've had an issue, we just file a claim and they're quick to respond and then communicate with what the plan is. We hear from the company within 24 hours and we have not ever had any issues with anybody that has been out for plumbing or electrical.

American Home Shield sent Cool Factor to repair the heater. There was a pipe that got clogged. So, the water was coming out from the furnace onto the floor because the pipe was clogged. The guy opened it up and removed the dirt in the pipe. It's working very well now.

If I could stand on a rooftop and scream how much I enjoy American Home Shield, I would. American Home Shield has been nothing but amazing to me. I did a claim when we had no power to our entire garage. The gentleman who came out was here for a while. When he left, everything worked. So, my experience was good.

Our AC was clogged. The tech was really good. He explained everything to us and stuff we can do.

I had an issue with my dishwasher. It was a valve that was broken, and then the dishwasher poured out gallons of water. The tech looked and had to order a part. That took a few weeks. But then when he changed the part, everything was good. It did, however, cause some damage to our floor, so we had to go to the homeowners’ for that. But the dishwasher's working well now.

Everything was turned off because it was a cool day and I remember turning the air conditioner off to conserve energy. Then, I went out to water my flowers and I realized the compressor ran all night even though it was turned off. The inside pipes in the inside unit were all frozen up and the guy came and did work on it. He took a picture of the part that was faulty and fixed it. I was very satisfied with the tech. He was excellent. He was very professional and explained everything that he was doing. He took pictures of everything on his phone and showed me the part that was burned up. He went to the truck, got a new one and showed it to me before he put it in. Then, he showed me when he put the new one in and took the old one out. I was very pleased with that guy.

I am very upset with AHS. My mom's dryer wasn’t working in her washer. My mom is almost 90 years old and she was trying to take clothes to the laundry to do them. The tech fixed the washer. But with the dryer, they said that the cord had burned and that was what the problem was. But that wasn’t it. I had to have an electrician come and change the cord and fix that. We paid for that. After we got it done, the dryer was making a loud noise. I called the company that came out the first time. The tech came back, looked at it and said, “I’m gonna write it up. The washer and the dryer should be replaced.” We waited. Over a year or so later, we’re still waiting for the dryer to be replaced.

Since I've had American Home Shield, I've been very pleased with it. My claims experience is always good. Having AHS is one of the best choices that I've made for my two houses in Virginia.

We had something go wrong with our refrigerator. The guy who came very promptly was very professional. He was a very pleasant young man. We were having drainage problems from the refrigerator, and he said that the hose was stopped up. He saw some cracked doors. Then, he went back and did some checking, and he found out that we could get covered for those as well. He had those doors put in within a week. So far, we're very happy with American Home Shield. I was skeptical at first, but it really turned out to be a wonderful investment.

I had an AC problem and the claim went fine with American Home Shield. They assigned me a contractor. I didn't like the contractor at first. I opened the claim on a Friday. So, they gave me a time that they were going to come out on Tuesday. It was supposed to be between 10:00 and 2:00 or maybe 1:00 and 5:00. When the rep called to confirm, she said, "Oh, no. It's going to be between like 5:00 and 9:00 PM.” I was like, "No. I have it right here on my phone. You sent an automatic text message." She said, "Well, we came in this morning to over 70 calls. So this is when we're coming." Then it got late like 8:30 and they hadn't called or anything yet. I was like, "They're not coming." So, I called American Home Shield back and said, "I just want a new contractor." I also looked at the reviews of them on Yelp and they have like 1-star.

It took a little while when I submitted a claim. But otherwise, it was a good experience. We are quite satisfied with the service of AHS and the way they deal with the issues. There were two appliances, one was delivered and installed, and the other is to be done next week.

American Home Shield was responsive in sending people out right away. But the first contractor was terrible. Then another guy came out and corrected it. So I'm happy with the second guy.

I like that with AHS, every time that I've had something wrong, they've either repaired or replaced it. They've already replaced the disposal and a dishwasher for me. I had a claim for my microwave recently. It took a week and a half before the techs came back because we had to wait for three packages of parts to arrive at the house. But when they came in and they had the notice, they were very efficient, quick and clean.

I had an excellent experience with my electrical claim. I gave the guy the information on what happened. He had a game plan. He took it from there and troubleshot it, and he was done within an hour.

We're pretty happy with American Home Shield. The only downside with American Home Shield is that we have to wait 24 to 48 hours. But I suppose this time of year, that's to be expected. But the process is easy and quick. We just call in within that time frame and then somebody's here. The contractor that came out for the AC did a good job. They were quick. We had two repairs that weren't too difficult and both times that the tech came out, he had exactly what he needed to fix the issues. So we were up and going. He was able to fix the issues really fast without ordering parts.

My air conditioning is not working. The man from ATR came out on the 25th, and he got it started and then it broke. I tried to contact ATR. The man called me last week. But I called back to American Home Shield because I shouldn't have to wait this long to get somebody to come out and repair their service. They already had him out. But you cannot reach them. The man gave me a receipt and he said, “If you have any problem, call us back. And we'll come out again.” But they don't answer their phone. So I've been waiting two more weeks. We don't have air at all in my house. I had to go buy air conditioner and fans. This is the worst service I ever had with American Home Shield. Overall, I haven't really had a problem with American Home Shield. They have a lot of people that are not speaking English real well. But they do satisfy you much as they can. But you really can't understand some of them.

One of the knots was loose and making noise in the rotor, and the washer wasn’t spinning. I filed a claim with AHS through the internet and it was a weekend, so their response was fast. Then the techs came out and took care of the problem.

I had a leak. The first guy that came in said it was a mistake. He wasn't supposed to come out. It was supposed to be a plumber. He came for the air conditioning. But he told me what was wrong. He wrote me an estimate. So, right now, we just need to get a whole new system. Then, I called AHS and it was set up for a plumber to come out. When the second guy came out, he was very nice and polite.

We use AHS once or twice a year and every time, it's super easy and quick. For our latest claim, the guy came and fixed our problem really quickly. And he was obsessed with my baby kittens. He just hung out there for a couple minutes to say hi to them and that was cute.

They did a good job. The tech was very knowledgeable and professional. He was well-dressed, prompt and took care of the problem.

They answered the phone and got somebody out within a week. The tech was able to get my issue fixed in a timely manner. He had to order parts and then come back so it was another two weeks.

I've had a headache with AHS for the past month now. There's little to no help. I spent over four hours on the phone with them now to finally get through to what is the right contractor to fix my washing machine. It's been a god-awful mess. The customer service reps were not helpful whatsoever. I put in an escalation claim, where they sent me to a different department. The first few times I put that in, I got no callback. I had to go through the wringer again with the customer service folks. They should provide the customers with a callback number that they can reach out to the escalation department or even just a general email address. They weren't able to provide me with anybody's name over there on the other end, which was dissatisfying. Then, through my four hours on the phone, I was explaining my frustrations to one of the customer service reps and he actually hung up on me. That really pissed me off.

American Home Shield acts quickly. I've had great service on small appliances. But my AC has been a nightmare. The company that they sent out has 2 and 3-star reviews on Google. Their technicians are horrendous. They duped me into spending $400 on Freon and that wasn't the fix. So, I had to call then file a complaint. AHS had to send out a different technician. Because that technician and I got into it on the phone and they refused to respond to me anymore. The new technician came out and said I got a irreparable issue and it's got to be replaced. After I had already paid $400 for new Freon, why was I charged $400 for Freon if the system's not repairable?

American Home Shield is a good company. All South AC Heating and Refrigeration recently came out for a unit that wasn’t working. They were great.

I like American Home Shield. That's why I’m still keeping it. On our most recent claim, we had a second opinion contractor go to the location today and met my tenant. They have not given me feedback, though. My tenant has given me feedback that the technician couldn't do much because it was like the system was frozen. They spoke that the technician should come tomorrow so that they can turn off the AC and let it defrost so that he can properly identify what the fault might be.

The call centers are definitely abroad. So, it takes a long time. They ask for a lot of information before one can even say what the big problem is. I wish the call centers were in the States, but they’re not. Also, I have to call multiple times, because the issue isn't resolved the first visit. The contractor just came back out to fix the problem. Right now, they came to fix my dishwasher. They fixed it. But it’s now doing the same issue that I had in the first place. So, I’m waiting for next week. They may need to come back out.

I had AHS look at my dishwasher and the tech said he would be back within five business days. I ended up calling the company. I was told it was not normal wear and tear so the claim was declined. Then, recently, Lake Area Appliance Service came out for my washing machine. There was something that got stuck down the dispenser and they were out within a couple of days. I'm very satisfied with AHS's service so far.

I like submitting my request over the internet because the current hold time is 40 minutes. Other than that, American Home Shield is good and I like them. Their contractor Stefan replaced the parts for my AC and I was really happy.

I had 2-10 Home Warranty before American Home Shield, and their process is definitely 100% better than 2-10's. It's easy to file a claim. Talk to a person and they send a person right out. My experience recently was great. The dude didn't waste time. He got there, very professional, went straight to the AC unit, diagnosed the problem within two minutes, and said he would order a part. Two days later, he came back, installed it within five minutes and left. I haven't had a problem with my AC since.

There was a gas leak on my neighbor's side of the duplex. It was leaking on our side under the ground and I could smell it. It was too strong so I called for help. American Home Shield all came out fairly quickly. The guy who came was really nice and he was able to diagnose. I wish it was a faster turnaround but everything got fixed and everything's fine.

Right now I'm not very happy with AHS. They're saying that I owed 100. My air conditioner is the reason. It was a recall. They shouldn't even have charged me $100. They said the card had declined, but I had told them I have no money in the account. They said they're gonna take it out, put it back in, but they didn't. But everything was fine when the techs came out. They had to add some more coolant. It had a leak. The previous person who went out and put the coolant didn't realize there was a leak. But he said he doesn't know how they didn't notice that because it was right there where the gauge lines were at.

The contractor took over two months to get my grandma's AC working in her house. Because the people that American Home Shield sent out had to order the part. And they tried to say they were waiting for AHS to contact them to verify that they could purchase the part that she needed to put the AC unit. That was ridiculous. Somebody is doing my granny wrong. But my claims here have been fixed. One was an electrical problem I was having. I told the gentleman what the problem was. The man tried to tell me there was nothing they could do. That's not on my warranty. He wasn’t even in the house two minutes. AHS did an investigation, but they never got back to me on that. The latest thing now is my washer and dryer. My dryer went out. I spoke with the gentleman yesterday. I knew exactly what it was. It was the heating coil in the dryer.

I had a plumbing issue and AHS sent out Tom Melton Services. They were very good.