American Home Shield Reviews

American Home Shield resolves problems. My claim with the air conditioning went fine after about three attempts. It was a great experience.

The tech that came out for my dishwasher was good. He fixed it immediately.

I have been a customer of AHS for more than 10 years and have recently had the need to request service. One thing that they do not tell you is that you do not get the opportunity to pick the contractor who provides the services to your home. My first experience is that I had an issue with my dryer. The dryer was not heating. They sent a contractor out to repair the dryer and 2 weeks later the dryer stopped heating again. They sent the same contractor out to repair the dryer and a week later the dryer stopped heating. I requested a different contractor and was told that I had to pay my $100 deductible if I wanted another contractor. Well, the problem was not resolved after the 3rd attempt to fix the dryer. I ended up purchasing a new dryer out of frustration that the problem was not going to be resolved.

We got new locks for the new tenants and Arizona Sunrise Lock & Key came out. They're a wonderful company. The guy was amazing and did the work fast and right. He was super polite and nice. Everything was great. But then I had the AC experience. A different rental home with a tenant had an AC that wasn’t working. American Home Shield sent out a contractor but they couldn’t come out for a week even though they’re called Same Day. When they came out, they told the tenant that they fixed it, but it still wasn't fixed. So then, we had to ask them to come back out again and that took another two weeks.

The AC unit went out and I did one of those virtual claims through the phone with American Home Shield. I love it because it went out in the middle of the night. I just pulled up my phone, hit the claim, and it was right there. It was much easier than having to wait for the warranty company to open the next day. The technicians wanted to come out the next day. We couldn’t make it so they came out the day after which was a Saturday morning. They replaced the capacitor and we were back up and running within an hour.

I haven't had to use American Home Shield many times. So, it was frustrating. This year, I did have to use it and we had a water leak. When you do have a problem, it's not a one-stop operation. You have to go through many modalities to try to get your situation fixed. To me, it was such a headache and I still don't have all my repairs done and it's because AHS does not cover these under the thing. I don't even know if it's worth my effort to even have the coverage, but at the end of the day, all I wanted to do was to get my house repaired.

AHS is good. It's easy to use. It's easy to go online and submit a request, and then have somebody come out. The techs that came for my AC recently were amazing. Everything's been working fine now.

I like everything about American Home Shield. I like their quick turnaround of the claim. They also always seem to have the best professionals on contract. Recently, a contractor fixed the AC unit that stopped blowing cool air. They came out within 48 hours. It was perfect.

When the motor stopped going on and off, the AC went out. They said it was not normal wear and tear. They didn't even pay for it. I had to pay for it out of my pocket. The people were extremely rude. Before that, American Home Shield also didn't pay when there was a clog in the plumbing. I've had those two back-to-back claims after several months and years of doing pretty well with them.

The spring broke in my garage door so I called it in on a Saturday. It took a little bit for the contractor to come out. But once they came out, it was quick. The tech was a pretty witty and cool guy. I like him. I had another claim for the roof and it was awesome. When I put the claim in, American Home Shield got it scheduled the next day. Then the tech came the next after that, and he said he was coming back the next day. He said, "Do you mind if I work at 5:00 in the morning?" Because it's hot in Arizona. He took care of it. It's been raining hard since then and it hasn't leaked where I told him where it was. So he resolved it. It was pretty smooth. American Home Shield delivered, so I like that.

The AC unit would just go off and then go on, and it was still hot. The tech was very booked because he had picked up contracts with American Home Shield. He was almost three weeks out but I called back and the rep was able to get me in a little sooner. They tried to accommodate me. The person who came out here was very knowledgeable, fast and to the point, and it was refreshing to have somebody to do their job.

My AC was not working and it was 100 degrees in my house. It took forever to get someone here but once the techs got here, the issue was resolved.

The techs from Garage Door Experts did the work fast and seemed knowledgeable. American Home Shield solved every problem that I put in a request for service for. It saved me money not having to replace appliances and electrical and a lot of things.

A light wasn't working and Voltz Electric fixed the problem. They did an awesome job. They were very professional and timely. But American Home Shield can improve on shorter wait times from when you put in your claims to when you can get someone out. Also, their AC repair service sucked.

The cooling part of the refrigerator at my rental property stopped working. The contractor referred the claim to somebody else. The tenant was so overwhelmed with how long they didn't have a refrigerator so they just bought one. So, I had to reach out to American Home Shield and cancel the next step but they had to escalate the problem. I've never heard anything back about that step and no one ever reached back out to me.

I logged on, did the claim, and got a response saying it has been submitted. We just said that the garbage disposal was not working. The next day, American Home Shield said it has been assigned to somebody. They contacted me. I gave the information to the tenant because I'm not there. So, the contractor arranged an appointment with the tenant, showed up the next day, and took care of it. It was nothing more than just a gear stuck, and the tech just gave us a crank in the bottom of the garbage disposal and loosened it. He was done in 10 minutes. That particular incident saved me at least an hour and a half to two hours. If you need to have a home warranty insurance, I would recommend AHS.

With American Home Shield, some things are irritating and some things go smoothly. When we first started, we had an issue with our dishwasher. The company American Home Shield used was poor. They couldn't understand what we were saying. We couldn't understand what they were saying. Nobody spoke English. They would not set appointment times and just come over. One of them wrote up a false report and American Home Shield took it wrongly. He told us what he found but American Home Shield denied us the claim because there was something found that they thought would deny it. There was some egg shell in the line. They didn't even offer us any options, so we had to get angry and escalate it until we talked to a manager who told us that we could get a second opinion if we paid, and if it came back the same, we would be denied again and would lose that $100. If it came back differently, we wouldn't have to pay the $100.

I’ve had American Home Shield for a while on two different properties, and I’ve had nothing but excellent experience and service, even though I had some stuff I had to call about a couple of times and get resolved. But I was told by the staff on hand they got resolved in a timely manner. The technicians are always very nice, pleasant and friendly too. American Home Shield did everything told me they were going to do and close to the date they said for which it would come through. They kept their word. I sold a property, so I keep it on my house now, and everything's been awesome.

My claim on the humidifier on my AC to American Home Shield went great. The technicians who came out were very professional and got the job done. I've had previous repairs that also went well. The best thing about having the warranty is I have someone to call. I don’t have to look around for a company. They will hook me up with a company. Usually, within a day or two, somebody will call me to come out.

I always said that it was water sputtering on the AC vents on the floor. First, American Home Shield sent a plumber. But the plumber said, “No, this is AC.” But the first plumber that they sent wanted to charge us out of pocket $250 because he said that the water sputtering in the AC vents was coming from the shower valve. He got upset because I said, “This is not a shower valve. Excuse me. I'm touching them and they're dry.” He left because he was upset and he left all the walls exposed. We live in a mobile home. We cannot move it anymore because it's in a lot. That's the contract with the owner of the land. It's like a normal house. He exposed all the shower valves in the back and on the bottom. He ripped off the glue that covered that with nails that were rusted.

When I called, it was for a refrigerator freezer and stove. I was told it'd be one service charge because it was both appliances. AHS put in a work order and told me Sears would be coming out. When they did, they said they only had a claim for the refrigerator freezer and not for the stove and that I had to call back. So, I called back and AHS said, “Yeah, it was a work order done, but it's gonna be another service charge.” I said, “No, I'm not going to pay another service charge ‘cause the reps told me that it would be one service charge.” That rep said, “Well, Sears only fixed one thing and we have to get another company." I told them that it's a recorded line and they could check and see that a rep told me it would only be one service charge. So, they didn't charge me a second time. The tech fixed the stove and replaced a switch. Everything worked out alright. AHS is a good thing to have.

American Home Shield gets someone sent out here quickly. As soon as we submit a order, I get an email saying who the technician is or who has the service. My disposal was leaking and techs came out within two days after submitting the claim. They were professional and friendly. They replaced the garbage disposal.

The AC's fan was blowing inside but not outside. The techs came two days after I made the claim with AHS and fixed it. Before that, I also filed claims for my other AC unit, a dryer and a washing machine, and the contractors I had were all excellent. American Home Shield is very easy to work with. I like the convenience of just calling them and they usually have someone come out within a day or two.

We had an AC problem. The Freon had leaked out. The tech had to recharge the entire unit. AHS just covered $10 per pound and the cost of it was over $100 a pound. So my bill was huge. I was really unhappy with that. But the tech that went out and fixed it was a good guy. He was upfront, found the problems, and in the course of it all, fixed the leak. I ended up with eight pounds of coolant having to go. I liked him better than other techs that have come out here to work on various things. I'd use this guy again where some of the other techs I would not.

A capacitor went out, which was a little $40 part, and the tech showed up early. They said that they’d be here at 11:00, and they were here at 10:00, which was fine. The guy was super knowledgeable. He took care of business and fixed it and left. I love American Home Shield and I like everything about them. I recommend them all the time and a buddy of mine ended up signing up with them.

American Home Shield sent Fleshers and they fixed the air compressor. They had everything they needed. They're friendly people and they explained everything clearly.

The AC contractor that came was great. Absolutely A+.

I had an ice maker put in and the ice maker is working. So, everything is good. They even tightened up my faucet in the kitchen.

The claims process is better online because a lot of times you're on hold for a long time over the phone. In the evenings if you have anything that happened at your house, it's hard sometimes getting through to them. Sometimes it's hard to understand some of the people that you talk to. But overall, they're very nice and they try their best. I've been very happy with the companies that I've used through them. The excellent benefit of having American Home Shield is that you wouldn't have to come out of pocket with so much money. When you have any kind of emergency in your home, just knowing that you have them gives you little peace of mind.

The AC was leaking a little bit and it took a couple of days for the technician to come out. But that was okay because he did still have service. It was totally understood that since he had air conditioning that it would take a couple of days.

I'm very excited about American Home Shield. I'm extremely happy with them. They always do a good job and they are always on time. They send someone that's very experienced. When the washer was clogged, the tech took out a lot of stuff that was stuck in there. He did a great job. We recently had a claim for a water heater on another property. The contractor promised a time range and they came earlier than expected.

I had a plumbing claim and the contractor that came out told me that the one in the backyard was not covered by American Home Shield, but they could fix it by coming inside and opening up a space in the wall in my bathroom, taking out drawers under the cabinet, et cetera. But I told them I was not ready to get that involved. I thought it was something that was a little simpler. It's going to be really nice once I truly figure out what's covered. We moved into this house and there's a smaller garage door. It's the size for a golf cart and it has never worked. I thought that should have been covered by them but I don't know whether or not it is. When I signed up for American Home Shield for myself beyond the first month that was already covered, I got the impression it was not, and I don't understand why that wouldn't be.

We had a repair for our dryer. The repairman came in, pretty much went right to it, and we had all the parts shipped ahead of time so everything was waiting for him. He got it all done and was in and out quickly. Since then, the dryer has been doing great.

The tech was a young kid and he was personable. Diagnosed the problem, fixed the thing in minutes. He had to put a new part in. And we had a good conversation. So, I liked him. I hope he would be the one that comes back. Because after he fixed it, I went to Colorado for a couple of weddings. And when I came back, the wife had a towel on the floor because the refrigerator was leaking still. I said, “Then he didn't fix it.” She said the icemaker quit making that ticking noise and it works. But it still leaks. I said, “I'm gonna call him right now, because they'll fix it for free within 30 days.” I called American Home Shield, and they're coming out again to fix it for free on Friday.

I like American Home Shield. The techs told me right away what was wrong with my appliance. When they received the part, they let me know what time they were going to come back and they fixed it.

Oasis Pool Services came out for my recent pool claim. The tech was quick and very proactive on what should have been done. Just replaced the pump that was on the unit.

I've had to use American Home Shield twice in the five years that I've had them and they have been right on spot. A-US Air Conditioning of Texas is top of the line. I'm gonna ask for them each and every time if I have to call again. I was very pleased with them both times. The first time, it was some part on the unit. They had to order it out of Dallas. They had it that night. They were here at 7 o'clock the next morning and it was fixed in 30 minutes. This time, it was a condenser. The gentleman said he'd already replaced 12 of them because it's putting so much pressure on it from this 100-degree weather.

The last guys who came out worked on the garbage disposal and one of my sinks. They did the job really good and left. It was quick. Everything is functioning great. The garbage disposal is functioning even better than before. The plunges in the sink work.

I do not have a good experience with AHS. The people that I talked to on the phone were very knowledgeable and helpful. But once you passed that, it's always a back and forth thing. I had a situation where last year I had problems with my stove and my refrigerator. By the end of the year, I ended up finally getting them replaced. But all during that time, I had to deal with my refrigerator and losing my food in the freezer and complications with not having the stove working. I also had problems with my toilets. The first tech came but did not repair it because it was broken. I called back and they sent a different one. I have called back since then, but I haven't gotten a response from American Home Shield. I noticed that the toilet is still doing the same thing.

I reach out to American Home Shield by phone. I always speak to people. I don't do automated. Overall, the experience with AHS has been terrible. BW came out for an electrical issue. It was the breaker box that was the reason for the call. After they got there, they began to look around at different things. There were some other things that they were having problems with. I don't live there. My aunt and uncle do. They call me with these problems, and I had this person come out for the electrical. He was very helpful with them. They are older people, and they haven’t had any more problems. What he did was very beneficial for them.

My door wasn't closing and opening properly. The tech adjusted the sensors after he repaired something. He was very nice. He knew exactly what the problem was and had it fixed in no time.

When the tech came out to look into the refrigerator, he figured out the problem. He told us that it was still under the manufacturer's warranty. So he didn’t have to fix it. But he was fine. I like American Home Shield because sometimes I don't know who to call. They give me an appointment pretty fast. I feel peace of mind if I have something broken.

The first time I called AHS, I had a little bit of an issue, but I escalated it and they took care of me 100%. It was for an air conditioning service. The technician was great, very prompt, fast, explained everything, and professional. When they did the air conditioning check, they found out that there was something, that if it wasn't fixed, would have caused several thousand dollars worth of damage. AHS took care of it and even took care of filling up the Freon, which would have cost about $1,000 to do. Having AHS reduced the burden of unexpected cost.

I called American Home Shield for my pool. The guys were here for very few minutes and said that my pool cleaner that circles inside the pool needed to be repaired. It wasn't working right. That was pretty much what they did. They didn't look at any of the other items. I got that fixed that day, brought it home the next day, still not working. I called American Home Shield. Then I got a callback and I was told, "You reported the wrong item. You said it was the pump and it wasn't. It was the filter." So, they couldn't come right back out. I wound up paying another $75 in order to get them to send Aaron Pools back out to look at the filter.

Technicians came out and looked at my AC unit when it wasn't working at all. They determined that the capacitor of the outside unit was broken. They replaced the capacitor and the unit started working fine. A couple of days later, we had a different problem. The furnace upstairs was leaking. I called American Home Shield and they came back out. It turns out that the drain line was clogged up so they vacuumed that out and there was no more leaking. The technicians were professional. They were on time, courteous, neat and clean. They did the work and told me that if I had any problems within the next 60 days, I should call them directly and they'll come back out.

I'm very happy with American Home Shield. I just had a claim that took a little bit too long for them to resolve. It went from Monday, and they didn't really finally get it done until Thursday. We were out of water that whole time. So, that was kinda disappointing.

We've been very pleased with American Home Shield. There's quick response from them and most of the vendors have been quick to respond. The only one that was late responding was one dealing with our air conditioner, but this time of year they're swamped so that was understandable. But when they came, they serviced our unit and everything was fine. We're very pleased.

We are very pleased with American Home Shield. The only thing that we would complain about is the turnaround time on a service call. When an appliance goes out, we can't wait a week for a serviceman to come out. We would like the turnaround time to be a little quicker. I understand with COVID and everything else that’s going on in the world, it's a little difficult, but customer service is key.

The commode in the toilet wasn't working good properly and the guy came and changed it. He was very nice, sweet and did exactly what we asked. But when we closed the knob in the bottom, it wouldn't close. The water still is coming and he said it was a different issue. We have to call back and file another claim with American Home Shield and he was gonna come and fix that problem. For me, it's related to the bathroom. But I didn't make a claim anymore.

We’ve been happy with AHS. We’ve had them for years. Recently, the AC unit was being a little temperamental and we wanted to have somebody come out and check it. It was good. They were out here within a day or two. The guy checked everything out. But we didn't have to have any repairs done. He said it was all running fine. We've also had a claim with them for our hot water heater and it's been perfect. They’ve also serviced our refrigerator and our old AC unit at our old house.

The whole outside glass of the washer was smashed. It must have smashed right when the wash started because it sliced up all my clothes. I called American Home Shield and then we did a video and I showed the whole video. But when I talked to the guy, he said, "Oh, we don't have a video. We have to come and see what's wrong." I told him that the washer was not broken. I just needed a new glass on the outside. So he ordered it and came back. I was surprised because all part take forever. But it came in faster than I thought. He put it in, vacuumed up the glass that was in the washer and then he left.

I had a tub that was backed up. A company came and did a blowout to it. The claim experience is fine but I wish there will be more communication on the front end. Everything is done strictly through the computer. I kept having to call AHS to figure out what was going on like when they would be able to send somebody out. Eventually, they put me in contact with a company.

I signed up for a service and the company that AHS had given me kept putting me off. After four months, I got tired of it, so I cancelled that call and asked for a new one. It was for a summer tune-up to make sure the AC was okay and the new tech that they sent out was polite. He even offered to do more than what I was expecting. I've always been really happy with AHS. I really like that I get nice people and I know they're not people with failing businesses who will take any kind of money just to get some kind of work. I've had those before with the other home warranties and it makes me wonder about the quality. But AHS has normal, average businesses with licenses and they call me timely. I'm also surprised about the people who didn't show up. Usually, they're prompt and good at what they do.

When you press the lever to either get ice or water from the refrigerator, nothing was coming out. It was just making a clicking sound and it was turning off the compressor. So it turned off the whole refrigeration unit. It stopped getting cold and freezing, so we had to unplug it and then kind of reset it. It started getting cool, but not cool enough. Also, the fan wasn't working. When the tech came out, he said it was the motherboard. But once he replaced the motherboard, the ice dispenser and the water dispenser started working, and it didn't cut off anything. The compressor kept running and it was not short-circuiting.

I had to get my microwave fixed and a contractor came and fixed it. So far, American Home Shield is good. One thing that's good about it is you get live people. I'm thinking about renewing the policy in January.

I was very, very, very frustrated with American Home Shield. I can't talk to anyone in the United States. I can't talk to anyone without an accent, and they didn't listen to me. I broke my ankle, and then the air conditioner went out. I had two weeks leave time for somebody to come and the vendor said, "Well, you might want to call back and see if maybe somebody can come sooner." I did that and they canceled my appointment. After two weeks of being in a hot house with a broken leg, I had no one coming. I was beside myself. When I asked American Home Shield for other people, they gave me people that weren't even coming to the area. It was a total waste of time. I was furious. I hate it. Finally, my husband got on the phone and got them to admit there is no one in United States even.

In the few times I've had to call American Home Shield, they've done really good. The people have come out. But sometimes, the people that they contract out to don't stay up and communicate with me. But they get the job done. I had a claim for the washer and American Home Shield called somebody. They came right out and fixed it. I was happy we were back on track. I had a refrigerator that was 22 years old. The ice maker on it wore out and the contractor came out. But I knew they weren't gonna have the parts for it so they gave me the money to replace the refrigerator. When I call American Home Shield to tell them when I have a issue, they usually assign somebody right away. They tell me the contractor who's coming, and the people call me, and that's how it works. I like American Home Shield because that's who I know and I'm comfortable with.

The electrical part or components had a shortage and the tech put a part in. It was great. I love American Home Shield for one reason. It saves me money. I don’t have to get somebody myself to do it and they always send out somebody who knows what they're doing.

I like American Home Shield's service. People are knowledgeable on what they're doing. Everything that I've called them for has been covered. I was impressed with the tech for my electrical issue and how knowledgeable he was of everything.

The washing machine was leaking water and I had to go on my phone with American Home Shield. They got me in contact with somebody and sent them out. The tech fixed everything. The experience with American Home Shield has been great. The contractors come out very quickly and get the job done.

It was very shaky at the beginning when I joined American Home Shield. If you called anybody, you spoke to somebody in the Philippines who knew nothing. My account on their website was wrong. They said that my account was cancelled when it wasn't. That was the previous owner. But it got straightened out. I've had a claim for the roof, plumbing, air conditioner and garage door opener. Doing a claim online works better than speaking to somebody that has no idea what they're doing. You go online and choose what the problem is. American Home Shield takes your 75 bucks and sends you whoever the approved vendor is. The garage door opener claim worked well. They had to order the part because they didn't have the part on the truck. They got it in a few days and it got fixed before it totally broke.

I submitted a service request for a fuse that caught fire and it was easy. I got the contractor's name and their phone number, and when they went out, they called me afterwards when they fixed it. Overall, we've had good service through American Home Shield, and it's been fairly timely.

Recently, we had an air conditioning unit issue and when we called, they said that they need to allow the contractor 24 to 48 hours to contact us before they can schedule the appointment. I was concerned that someone would be reassigned if the contractor did not contact us and then we would have to wait for another 24 to 48 hours for the new contractor. But luckily, it didn't have to get to that point. The contractor called us right away and we got an appointment scheduled within three days. My husband asked if he could be put on some sort of list if anyone canceled. He followed up the next day and they happened to have a cancellation. We got service right away and the issue was fixed. We're pretty pleased with the service so far.

Hornet Appliance Services, the contractor, has been out several times and they’ve been great every time.

A lot of the technicians that AHS sends out to people do good. I had a problem with a stove recently and the technician who came out was great. But then, I've had some bad experiences with some of techs. When I told AHS about them, they didn't send those techs back anymore. Other than that, sometimes it takes a little long to get and talk to somebody at AHS.

I had a problem with a leak in my toilet tank. A contractor came right out, and they fixed it. They were excellent. They prepared everything that needed to be done. This is my first experience with American Home Shield and I was happy with it.

For the most part, the service of AHS has been great. There was one time last year when they couldn't seem to find somebody in our area for something, though. But the claim process was great with our recent air conditioning claim. The guy was really friendly and did a good job.

Our AC unit was not kicking on. Within 24 hours, a contractor came and did the fix on the first time. We were very happy with American Home Shield.

American Home Shield used a company called AirBoss and they are super. Two or three times, there was somebody there the next day as long as it was not a weekend. Overall, my experience has been good. My AC is running well now and it's probably the most important thing in the house.

The first time I called American Home Shield, my dishwasher wouldn't turn on. The tech came and he changed the computer thing that looked like a little computer board. It would turn on. But when I used it, after I turned it on, it wouldn't drain. I had to call them back and pay again the $125 for him to come out to see why it wasn't draining. When he came back, he couldn't figure out why it wasn't draining. He had them call General Electric because that's who the dishwasher was made by. The first guy that came from General Electric said it was fixed, but it wasn't. When he came, I was getting ready to go on a trip, so I didn't really have time to test it to see if it actually worked. When I came back, the first time I used it after he had worked on it, it still wasn't draining. They set me up with another General Electric technician and he came out a week later. After he came out, he was able to fix it and now, it's working properly.

American Home Shield is quick. I did a claim for the garage that wouldn't open all the way. It took 495 about a day or two to come out. The tech did a good job.

When we got the insurance, American Home Shield said if something is broken, they will repair it. But when the air conditioner was broken, we needed to pay for the Freon. It was $180 plus the $75 we paid to the insurance for service.

When the icemaker stopped working, I called American Home Shield, and Sears came out. The guy went in there and looked at it. He told me that I have a Samsung refrigerator and that Samsung has been having issues with their icemaker. He was in the refrigerator trying to pull it up because the ice had gotten hard, and it was hard for him to open it up. There was a part that was needed to fix the refrigerator, but he didn't have that part in stock in his truck, so he ordered it. A woman came out two weeks later, did what she had to do, and it worked for two weeks, then on Saturday, it stopped again. They're coming back out tomorrow.

The ceiling fans were not working, and then their electrical outlets were shorting out. I spoke to somebody at American Home Shield. She was engaged. She listened and set up the appointment for service. The tech from Quality Electrical made a couple of visits. He was in and out very quickly. I also had something put in for plumbing and the plumber did half the job, but he didn't come back. So, American Home Shield reassigned it to somebody else. I'm still waiting for that person to come out and that's been about three weeks.

I had a problem with my AC. I went online and submitted a claim through the website of AHS. It was very user-friendly. I received an email after I submitted it that said a contractor had been assigned. They also sent a text message and it said that the contractor would contact me within 24 hours. I ended up reaching out to the contractor, and then I was assigned a date. I was told that they were full and I had to wait a week before they could come out.

I was on the app and I was trying to figure out how I could be more verbal in letting American Home Shield know what the problem was but it only gave me a few options. My problem was my pipe was leaking under the bathtub. AHS could add more words to explain it. I called them because the first people that they assigned me to said that their person couldn't go on to the house because it was too tight. I was like, “Well, if I can go in there, why can't you?” That one got canceled, and then I had a verbal talk with somebody else after that, so I told them that under the bathtub, it was leaking. The people that did the piping before I bought the house did it all wrong. NW Sundance was sent and my wife said that the gentleman was on point. He was very professional and got everything done. He also said that it was not what it had mentioned on the report, but he got it done and it's working well now.

I had a rekey. The tech scheduled on my schedule and he showed up when he was supposed to do it. He also did a nice job. So far, so good with AHS. They even called me to schedule that.

I purchased my own home and I decided to take the best coverage available, so I took the $900 package from American Home Shield. I had three services. The first one was for changing the keys, and that was smooth. The latest one was for my refrigerator not cooling enough, and the technician came and took care of it immediately. The second service is the one that I want to bring to their attention. It just started at the end of April. We are in August, and it's not resolved. It's for the washer that stopped draining. A technician came and looked at it and decided to order a part. A few days later, the part came. The technician came back and decided this cannot be repaired and it needs to be replaced and said, “In the next 72 hours, you will have a replacement code or approval.” A week passed, and I didn't receive anything.

I had an electrical claim with American Home Shield and the technician that did the service was really good. He did a great job. He did not have to return.

The contractor came out and found out there was two problems with the AC unit. Everything went fine. They're going to come out on Thursday and replace the unit.

American Home Shield is very good. I just noticed that, from the previous years we had them, the price has gone up. But that’s everything. Recently, I did a claim for my garbage disposal, and it went fine. The guy who came in was really nice and professional. He did his job, resolved the problem that day and left.

The tech was on time. He did a terrific job. All we had done was rekeying of all the doors. Everything was fine.

I had a couple of appliance issues, and one of them was with my dishwasher. Claims submission was all done online, and it was really easy. American Home Shield told me who was going to come out and fix the appliance then Sears contacted me. I told them what was wrong, then they came out within a couple of days, and it was fixed in five minutes.

When the air conditioning went out, the claims process was quick and basic. We've used a couple of different companies and American Home Shield has always been right on. So we're happy with them.

I came in, and there was water all over the floor. The drain had stopped up. I live in Mississippi, and humidity is tremendous. I took the plate off and tried to clean it myself, but I couldn’t get to it. I turned the system off, and I have a window unit that I dragged out and put in one window to make one room bearable. I called American Home Shield, and they took my information and looked to make sure I was active. They told me I would be getting a call from the contractor, then later that day, I got a contractor who called and set the appointment up. That was a Wednesday, and he showed up on Friday at the time that I was given. I was hot, so it did not quite meet my expectations. However, within two days, it was understandable with the situation that’s here. When the guy came in, he looked at the system and knew what the problem was. He cut the feed line, which had been piped in. He blew it out, and I hadn’t had a bit of trouble since.

Our AC went out. The techs came in three days and it was horrible. It was almost 100 degrees that week. But they seemed to know exactly what was wrong. They fixed it pretty quickly. I like that I get stuff fixed through AHS and that I don't have a huge payment to fix something every time something breaks. But it would have been nice if things get fixed a little quicker.

I called AHS to submit a claim because the fan wasn’t spinning and the experience was easy. The techs that came out kept me informed of what was going on the whole time. They were very good.

Whenever something has been broken or not working, it's been easy to submit a claim and get it fixed with AHS. I have that peace of mind knowing that that's there. We've used it and it's helped. So worth it to have it. They have good coverage and they're easy to work with. Our dishwasher was leaking recently. The puddle of water looked like it was coming from underneath the dishwasher. When the tech came out and looked at it, he checked underneath and it was dry under there. He said it was ‘cause the door was loose. He tightened the screws on the sides of the dishwasher door. He got right in and made sure that there was no leaking. It was good.

All the time, the representatives are good when I talk to them, and I don't have a problem with them. The problem is the people who do the job. Silver Star was no good, and I don't recommend this company to anybody. The dishwasher was out, and when the guy came at the house, he looked at it and just touched it a little, but he didn't fix it. He didn't open the control panel.

I went online and opened up a claim saying that the bathroom tub faucet was leaking and wouldn't stop. The problem is still ongoing because it's not completely fixed. I contacted American Home Shield two days ago and Cal-Home Construction was to send a revised update on the repairs that are needed to permanently make the repair. But I have not heard anything from American Home Shield or Cal-Home Construction, and it's day three now. I'm still losing water. Our first couple of claims with American Home Shield have gone pretty smoothly and very quickly. But for some reason, the claim for our leaking faucet is really dragging on. This is the one that's really not leaving a good taste in my mouth about it.

I've had American Home Shield for years on my property here and then I purchased the premium plan for the property in San Diego. I wanted to upgrade the present plan that I've had for eight years and they told me that I could only do it during your enrollment period. So I called July 6th or 7th for August 6th or 7th. Then yesterday, a woman called me and said, "I'm calling about your payment." I said, "What payment?" She said, "Your payment for your Home Shield." I said, "Well, why are you calling? It comes out automatically."

I had a few little plumbing issues that were resolved. The claims process was satisfactory and the technicians were very professional.

For my recent claim with AHS, I called the day that the problem started with our AC. But it took Greenway three weeks to come out. When they sent someone out, they came out three different times. The first guy came out and said that it had to do something with a capacitor. He said that he fixed it and left but the AC still wasn't working. I turned right around five minutes later when I saw him driving off, to try to catch Greenway to let them know it's still not blowing cold. They rescheduled for someone to come out almost a week later.

I had a claim for my furnace and AC unit. The contractor came in a timely fashion. The issue turned out to be a transformer. I like the AHS warranty and the things that they cover. The only thing I don't like is that I had a problem with an upright freezer and they didn't cover that. But other than that, I don't have any problems with the warranty at all.

My stove went out and I also had an issue with my ice maker. I called Home Shield and they were very nice. They said they would get on it immediately. Within a day, they had emailed me and showed me who the technician was coming out. They said he will give me a call. That evening, someone called me and said their tech would be out and asked what would be a good day for us.

The contractor was good and professional. They communicated well on when they would be at our house. I recommend American Home Shield all the time.

The technician that came out for the AC was good. However, as far as the plan to move forward, I was highly disturbed by American Home Shield's salesperson coming out and giving me the pitch of what needed to be done, which was significantly expensive. From a replacement perspective, American Home Shield was only gonna give me $200 towards that. That wasn't going to help me at all given my monthly fees for American Home Shield. I've got a 19-year-old system and they want to repair versus replace it, but I'm still coming out of the pocket to repair it at $2,000. I would have rather put that 2,000 towards a replacement versus repair on a 19-year-old system.

The air conditioning stopped working and for some reason, the condenser was not turning on. The first contractor that was assigned didn’t respond and it took about a week. I tried to call them and then, I ended up calling American Home Shield letting them know that the contractor isn't responding. So, they gave me another contractor who did a good job. AHS could probably give us options of different contractors and let us pick and choose which one we want to go with.

When I had a situation with my dryer, American Home Shield sent some knucklehead out there, so it was very unprofessional. After I complained, they sent the second opinion out. The second guy came and he was pretty good. He had me send a picture of my model number tag off the dryer. He brought the parts with him, which was pretty good. He fixed it the same day. So that worked out pretty good. It’s been all right so far.

My icemaker in the refrigerator was leaking and it didn't work properly. AHS ordered the parts, then two days later, the technician showed up and he found out what the problem was. He also replaced the icemaker. I like that I can call AHS up and they'll take care of whatever I need taken care of. Three years ago, they ended up replacing what I call my air conditioning unit, but it's not an air conditioning appliance, it's a heat pump. But they changed since they did that because they don't cover the Freon cost anymore, which I understand.

I had an AC problem that I filed a claim online for and American Home Shield assigned Anders Air Conditioning the ticket. I was leery based on reviews but they were outstanding. I liked the service guy. He showed up on time and did a thorough check. His communication was also good. He explained things to me and cleaned my system. It was so hot outside that the AC unit wasn't performing real good. The cleaning helped it. I was very pleased. Then I had another problem and they came out again and fixed that problem.

The well pump died. The techs came that day but they couldn't help until the next day because they had so many things to do. They're great people. AHS has been reliable and their contractors have always been good. Their fee is reasonable. Overall, we're satisfied.

I have had American Home Shield policies for maybe five years in two different properties, and the service has been amazing. I couldn't go with a different company. Knowing that for something to get fixed, you likely won't pay more than $100 for it. It's still a trusted company, so overall, the experience is still going to be good. Once you submit a service request, you'll get the company's phone number and name. A day or two after that, you'll know exactly who's coming and the timeframe. I had an AC repair claim. Ambient Air got out two days after I submitted the claim. It was super efficient and fast. They fixed the issue. They weren't even in the house for 30 minutes. Overall, AHS takes really good care of you.

We had low water pressure and hardly any water was coming out of the faucet. Hicks & Sons came out and they were very knowledgeable. They cut a hole in the bottom of the brand-new cabinet to get to the water line and fixed it. It hasn't leaked since. We've had Hicks & Sons before and they fixed another problem we had. We've had a great experience with those people. Every time we've had them come out, they've done excellent work. The only problem I have on occasion with AHS is they have a lot of foreigners and I can't understand what they're saying. I'm 72 years old, I'm kind of hard of hearing. The interaction is good to the point because the people were fine but I can't understand them.

My air conditioning wasn't working right. It was releasing condensation inside the wall. I called Home Shield and they sent a referral to the contractor. The gentleman came out. He was very polite, friendly, and knowledgeable. He came within the time frame I said. He showed me what the problem was. He corrected it. He showed me what I could do to prevent it from happening again. He was very, very, very helpful, and very nice. He was in and out in a quick manner. He cleaned up behind himself, and flushed everything like he was never here.

I was impressed with American Home Shield since my brother had told me about them. The tech was professional. And I was also impressed with him. He could not fix my washer so I had to get a new one.

I had a clogged drain. I called American Home Shield and it was difficult to get ahold of them by phone. But it was a breeze when it was online. Then, the tech came out and took care of the problem. He was fantastic and very courteous. If I asked him a question, he was able to explain to me what was going on. Since then, the drain has been working perfectly and I didn't have any problems at all. I'd tell my friends to get AHS, too.

I opened a service contract on July 23rd regarding my A/C unit. A new condenser unit was approved for purchase, or so I've been told. I've given the approval that I will cover out-of-pocket costs. Each time that I call to inquire if the unit is ordered, the representative tells me, "We don't have that answer from purchasing." Needless to say, it's hot during the summer in Louisiana, very hot. I just need an answer.

I had an issue with a garbage disposal and it was taken care of quickly. That was convenient because I tried everything that I knew but I couldn't get it to work. But now I know that if it happens again, I know what to do. Every time I call for a problem, it doesn't take AHS long to come and take care of it. And generally, when it's done, it's one, two, three.

The company did as I request and refunded the 1 service call. I am still a repeat customer of American Home Shield. This was my only bad experience. However, issue has been resolved. Still only deserves a 3 rating. As they are still doing business with that dishonest garage door company.

We have two air conditioning units. The first time a technician had to come out, we had to have a service request for each unit. I didn't know that so that was disappointing because they were already out here and both air conditioners needed the work done. The technician said to make sure to call in because if you do it online, it's just going to show that the unit one needs to be serviced again and he wouldn't be able to touch unit two. That was dumb. I had to pay $75 per time a technician came out and for them to come back out again. They also just put refrigerant in the unit, which was great, because it works fine now. But I had to pay an additional $300 for that. That aside the technicians were fine and they fixed the problem 30 minutes each time.

The drain in my bathtub needed to be replaced and the contractor got the work done. Typically, when I put in a claim and American Home Shield tells me the company name, I will call the company and see if they received the request. At that point, they will tell me where I am on the schedule and if it isn't the next day, it is the day after. It was less than 48 hours when Draingo, the contractor, came. The repair guy had to purchase a part and it took him about 20 minutes. Once he came back with the part, it took 10 minutes.

The process in terms of having to pay the service call upfront is what one has to do. I would have included both the panel on the refrigerator and the microwave because they were the same type of issue, but someone submitted the request to American Home Shield for me and they didn’t. The one thing I am not thrilled about that we couldn't go back and revise is that, “Well, can you just look at this as well? This is the same thing.” That didn't feel that great, especially because it was a GE specialist that came out, and the refrigerator and the microwave were both GE appliances. Plus, it was specifically the control panel on both.

The AC went down and the guy that fixed it was very knowledgeable, professional, and courteous. He told me that something made the capacitor go bad. So, that was how thorough he was and he showed me. He had everything done inside of an hour. It took a week and a half to two weeks to get him down but it was really hot and a lot of AC was broken. So, it was understandable. He wasn't slow, he just had a lot of work.

There was some leak at the base of the toilet. It was fixed really quickly and I haven't noticed any other damage since. I've been happy with everything, except the customer service. American Home Shield outsources it to another country and the reps are hard to understand. We're not speaking the same language.

The booster pump was still working, but it was noisy. Then a few weeks ago, I got up and the main pump was making a horrible noise. I knew that meant the bearings are going bad. I called American Home Shield and it was very easy to get through. The person I had was easy to understand and this process was really good. It went very well. I called them on a Friday and then Shocker Pools came out the next Monday. They saw the problem, ordered the parts, and by Friday at noon, everything was back up and running. They ended up replacing both pumps. This time, I was very satisfied with American Home Shield. But a year ago, my hot water heater went out, and it took two weeks to get it replaced. I was very unhappy about that.

I purchased American Home Shield just in case of an emergency, and so far, good. I've had one instance to use it and it was very efficient. I contacted them on a Thursday evening, and by Monday afternoon, my AC was repaired. It went very well.

For my recent claim with AHS, the air conditioner would not cool. The techs were able to find a leak in the system and they were able to repair that, charge it, and get it going. When they were troubleshooting it, their original determination was that the coil was bad and that the leak might be in a place where they would have to replace the whole outside unit. Through their troubleshooting, they were able to discover that it was a leak in a place that they could repair and they repaired it and it was all good. In the meantime, I got a message from AHS saying, "The determination is that the outside unit needs to be replaced. It is not covered. That'll be $600. It is wear and tear." I was very disappointed. Though it worked out okay in the end, it diminishes my trust in the American Shield and that anything that goes bad is going to be determined as normal wear and tear and I won't be covered and I'm paying for nothing.

I had issues with the toilets and the contractor, for the most part, fixed it. Two of them were continuously running so we turned them off. The one in the master was not flushing properly. It's still not flushing properly.

I had a terrible experience with BestWay Mechanical. We will never use them again. The tech knew the pilot light was gonna go out again but they were just trying to get more money out of AHS. I called them back and said, “Hey, can you get back out here?” They said, “Oh, no, we can’t back until the morning.” Also I never got a water tank from AHS. I ended up having to go to Home Depot to get it myself. I paid $100 for nothing. I could have used that for the brand new hot water heater that I had to pay for because I couldn't wait for them.

I had a claim for the hot water heater and American Home Shield’s part was good. But the price that the plumbing company charged to put in the water heater was very steep. I had to pay $750 out of pocket. American Home Shield should warn you ahead of time that there’s gonna be that fee for the service part.

I really appreciated American Home Shield’s service this year. I have invested in this since I bought the house five years ago and have used it on a couple of occasions. This summer, I've had two incidences where AHS had just kicked in big time. I had a bad leak under the sink because my garbage disposal went out, and somebody came and replaced it. I had a 35-year-old dryer that had a plastic part that started breaking after 35 years, and it was snagging my clothes. So, we looked for the replacement part, and it could not be found. AHS said, “Well, get a new dryer.” So twice this summer, I’ve used it in a really big way.

There was water leaking on the floor from the refrigerator and the technician from Laha's Appliance Repair came as soon as they got the call. He was very professional and knowledgeable. I told him what was going on and he listened carefully. Then, he looked at the refrigerator and found out that there was ice in the bottom of the freezer, indicating that the frost water was pooling there. He said that was fairly common and that he had seen it before. Apparently, the drain was clogged and water would run out through the door and along the side, and leak on the floor. And we have hardwood floors, so that was the concern. I have an engineering background and I don't know refrigerators, but it all made sense because he analyzed what was going on, then he showed and told me about it.

Mr. Rooter did the bathtub. They came in and did what they said they were supposed to do. But I’ve had problems with it in the past. It has been eight months since the last time we’ve had to do this. I assumed that it was hair from my daughter that was clogging it up and slowing it down. But the tech showed me exactly those old metal pipes. They started corroding from the inside. And he said it makes it to where they don’t drain as well. He told me that it needed to be replaced with PVC so it would get fixed. But he said all that he could do right then was to run that thing through there. And he said that if I continue to have problems with it, I should turn it back in. It’s not draining as fast as it once drained, but now it does drain. And it’s draining faster than it was draining before the Mr. Rooter came.

American Home Shield is very worthwhile coverage. There was a leak in the bathtub in the master bath. There was a leak in the faucet. I receive the name of the company, their phone number, and the company called me prior to them coming to schedule the appointment and told me, and I got a text the day of the appointment with the name of the technician. He said a set screw was wrong. He was fantastic.

We made a claim about our swimming pool system using American Home Shield. GH Pools came out and had everything fixed. It was good service.

I'm a member with American Home Shield. So, whenever there was a problem arose in the house, I would pay whatever my deductible is with them, and they find a suitable company to come and help, wherever the problem was. We didn't have any AC for two days. And when I called them, they found someone in the next couple of days. It was a motor that had gone bad in the AC unit and they fixed it. The guy came in here. The tech was very professional, found where the problem was and resolved it. It was about 90 degrees in here and it was hot. So, he had to work on it and he worked on it and he came up with the solution to fix the problem. And we have air now. So, I'm happy.

The company that American Home Shield sent out finally for the stove was satisfactory but the home warranty in itself is very disorganized and they're not clear with their warranties, stipulations, and policies. I had to call AHS several times and keep up on it just to have them send the order to the company to the technician to have him come out. They kept saying they sent the order to them. So, I would call him and he would say he never got it. So, it's just back and forth, trying to get them to do what they said they were going to do. And eventually, it went through.

I had an appliance claim and AHS took care of everything promptly. Philtech Electronics was sent out and they were good. But I had an AC claim and AHS still hasn't fixed it. I've been waiting 30 days and they have not been consistent as far as following up and taking care of the issue. They said the part was ordered and that was on the 25th. It has been rough.

I logged on American Home Shield's site, requested a dispatch, and was contacted within a business day or two. The contractor was extremely helpful. The technician was an hour or less. And my issue was resolved. The air is cold now.

The guy came out and fixed the leak right away. He was very good. The customer service at American Home Shield was good too. Everything was very professional.

I'm satisfied with American Home Shield. Recently, the dryer and the refrigerator were not acting correctly. They got both of them fixed, so I’m happy.

The technicians who came to fix my AC unit were professional. They vacuumed the water out. Every now and then, I see water on the floor. On the whole, American Home Shield is a really good company.

We were getting an error message on our stovetop and the tech wound up resetting it. He turned off the breaker and turned it on because sometimes you just get that error message. He said that should fix it. If it doesn't, then we need to replace the top. In the past, we had an issue with some plumbing work in the bathroom and we also filed a claim with American Home Shield, and it was taken care of.

Water was running and it was flooding my kitchen. I had a good experience submitting a claim. I got really helpful agents on the line and they worked to get someone out. The problem happened on a Friday evening and they got someone here on Saturday.

Everything's been great with American Home Shield. The only concern we had was the delay in getting someone out here when the air conditioning went down. This time wasn't so bad because it just needed Freon. The house was fine then, but when the fan motor broke, it took them almost a week. So, we had to move out of the house and get a hotel for a couple of days. Other than that, the guys came out and did a good job.

I had someone out for the AC unit for a basic checkup. The dude from Young Mechanical informed me he made sure everything was running well. He was awesome. But when I call AHS for a claim, I stay on hold for a long time, which is not amazing. I can do the claim online but for example, if I have two issues I want someone to look at, I have to call and wait on hold for 30 minutes to get someone from AHS. The contractor can do multiple issues, but they can't work on a ticket unless AHS has it in their ticket.

Sometimes I have trouble with the claims representatives. Some of them try to help me but some of them don't care. They aren't helpful. I won't get American Home Shield again. They pay $10 on freon which is embarrassing. Freon runs well over $100, sometimes $200 a pound. I’ll go with another one that pays on freon. Also, American Home Shield has gotten pricey. There are a couple of other warranty companies that offer that aren't more expensive. I had a claim last year and it was heating and air. It took American Home Shield six months to get somebody out there. They had sent somebody out there but they fired him. Then they assigned it to another person. The claim was turned in in October, and it didn't get resolved until May. That was horrible. But the guys that have come out before were good. They always get me taken care of.

Comfort First Heating came out and they were good. I called them on a weekend so they didn't get in until Monday. It wasn't emergent so they were on time. Nobody has beaten American Home Shield outright. I picked up a different one that would repair everything with my refrigerator freezer because they don't repair ice machines. But AHS has replaced several appliances as well as condensers and compressors for the AC system at least twice over the years. My neighbors picked up AHS too because of me. But they had a bad experience versus me and got rid of it. Some places cover the roof and AHS didn't when I got mine.

Recently, I started noticing a little bit of water under this sink and realized that it was coming from the disposal when it was on. I called AHS and Professional Plumbing came out. The tech had to replace the disposal. He was fine. He had one with him. So, he didn't have to go someplace to get it. He put it in right away and it didn't take him very long. It's working fine now. We've had good luck with AHS. This is the fourth call we've used them. The first one, we had moved in and the disposal was not working. The guy fixed it and showed us what to do if we ever had a problem with it like that again. We also had an electrician out one time and he was awesome, too.

My air conditioner was leaking and it leaked in the walls. A plumber came out first and he fixed the leak. Once he fixed the leak, he told me to make sure I check with the air conditioner and to make sure have them come out afterward to make sure everything was secure with the air conditioner. They did that. Overall, American Home Shield does a good job.

The locksmith was wonderful. He did things quickly and easily. I appreciated the work.

I had, in the past, both used American Home Shield's app and the web interface. I use the web interface a bit more just because I'm usually in front of a computer. But both of them, pleasant experiences. My HVAC was not able to keep the house cool. Fans were coming on, but it wasn't cooling. I put in a claim with American Home Shield. I did the normal claim process online. They somehow magically got me in the very next day after I had my claim. They were able to get Island Breeze out to me. They were able to diagnose and solve the problem within two hours max. And my house was already cooling by then. Like most of the nation, we're dealing with a heatwave. So, it was nice to have them.

We had an issue was the AC. At first, the tech did a temporary fix. Then he was able to come back out and then fix whatever the issue was. I would recommend AHS.

American Home Shield has been trying to collect $100 from me for a claim that I already paid. First, they sent Austin Heating & Air and then, Austin Heating & Air wanted me to wait seven days for them to come back again to fix the AC. My renter couldn’t wait that long, because we had triple digits, and he was staying at a motel. And this guy wanted me to pay another $100 service fee for Air Solutions. I asked why. AHS offered to give me $100 credit to cover the other service fee from Air Solutions and I don’t know why. I called them in the past, and they said they already clarified it, it's in my notes, and not to worry about it. But they keep trying to charge me $100 more. But the contractor did excellent service. They replaced the capacitor. The guy fixed it right away and didn’t have to go anywhere. At the very beginning, AHS wasn’t that professional. But lately, they’ve improved the service.

I really like American HomeShield's service. I like how they respond very quickly. My AC had a low level of Freon. The tech had to add some of that. I love AHS. I used to have it with my first house and I'm glad I found them again.

The gentleman showed up and troubleshot the problem. He told me that he would have to order the parts. They're scheduled to come tomorrow and finish the job. I like the fact that American Home Shield puts us in touch with somebody who can do the work that's necessary, and I've got a $75 copay, and the rest is covered. So it’s hard to beat. Everything has been spot on. The contractors that they have put me in touch with have always been exemplary in their response to me as well as their ability to take care of the problem. I've had no complaints at all other than the premium is a little steep, but so is the repairs so I get it.

The garbage disposal got stuck and the tech got it back to work. He was awesome. AHS has been saving me money, although there are things that they don't cover that for the price, they should. For example, if you have a leaking faucet, they don't cover that. You’d think, they'd be willing to go in there and cover the less expensive things. But that's the only thing I'm disappointed in and generally, I’m very satisfied with their service.

When I have a claim, the process is quick and easy. The price has stayed pretty consistent. The contractors have always been good. When I had a claim for the AC, the contractor was really professional. They showed up when they were supposed to and fixed the problem. It went really good.

The AC unit for the upstairs was running all the time and I wanted it checked out. Last year, AHS sent someone out and the person had to add refrigerant to that unit. So, I was suspecting that might be the case again, but apparently, that was not the case. The young man who came out this time was very nice and he said that the cooling units on the outside collected some dust. He said they needed to be periodically cleaned out so, he took the covers off and cleaned them out. The unit seems to be working better since the repair. I also had another issue just before that about our hot water heater that had gone out and it took six weeks to get that done. The plumber that AHS assigned to the job asked me to take photographs of the existing hot water heater, which I did, but the insurance company still ordered the wrong water heater.

My AC went out. The techs came but they have a little bit more fixing to do. They have to come back out. But they did a temporary fix, so it was perfect. I like that with AHS, if something happens and you can't fix it, they come out right away and they're on it. Also, my dryer stopped working. The guy fixed the heating element and in less than an hour, it was done. The only bad experience I had was when my washing machine started leaking water. Sears was supposed to come out on a Friday. We took time off from work and we were waiting for the technician to come out. But he never did and they didn't email us till Sunday. I would have liked to be notified the day of.

There was a pipe that was not connected correctly and it leaked everywhere. We didn't know that it was leaking ‘cause of the position of the pipe. When I noticed that everything was falling apart, that was when I put in the claim. Within 10 minutes after the AHS rep and I got off the phone, the plumbing service was already calling me. The visit went well. The plumber knew exactly what he was talking about and explained to us what was happening. He even advised to get a cap to block off the water until someone came out to fix it.

A service guy came out and checked a few things. He was personable and he knew what he was talking about. Went right to the unit and did a few things near the unit outside to make sure there was no problem with growth from some plants. It turned out that wasn't the issue. He cleaned the unit out and he did everything he could think of. He felt like it wasn't the AC particularly.

Overall, American Home Shield is good. We get an understanding of what the issue is for $75 then make a decision as to what are the next steps. The downside is that we don't always get the same companies. We don't know who we're gonna get, and it's hit and miss. We had one which was horrible. The guy showed up late, and he was illiterate and rude. This most recent one was excellent though. We had a leaky pipe in the garage, and the fellow came in and fixed it. They came in twice. Once to evaluate it, then they came back. Unfortunately, for him, he was working until 6 o'clock on a Saturday night.

There was a problem with my AC. Getting through to AHS wasn't hard. But the contractor was supposed to call or email me in 48 hours. They never did. As my money is going out, I need somebody to get with me. I shouldn't have to call the company. I had to wait two weeks before somebody came. I showed the tech everything and he went to do everything. But he didn't do the job because I'm still not cold. I had to go out and buy a fan.

The service with American Home Shield is pretty good. There's just something that I would like to see changed. They need some kind of amendment because sometimes you got to wait for a particular contractor to call you back. I got a plumbing problem. American Home Shield is doing all they possibly can. I understand that but they should be able to send another technician to handle my problem instead of me waiting for this one person.