American Home Shield Reviews

The first guy that came out just looked at the AC and didn’t diagnose the problem. But the second guy that came out took care of the job, so that made me happy.

I called American Home Shield and then they contacted Advantage Pool. Then they set up an appointment and came out and fixed the pool pump. They did a great job. Everything is good. I've had both good and bad experiences with American Home Shield. They've been really good with the pool stuff. But they were the worst when it came to replacing my air conditioning system. It took forever. Finally, I just purchased it out of pocket because it was ridiculous how bad it was. So I would never recommend American Home Shield for anyone if all they were interested in was their conditioning system.

The fan was making a whole lot of noise. Sometimes, it'll work well, and sometimes it wouldn't. My husband submitted a claim to American Home Shield. They sent McAtee for it, and they fixed it. One time, we called for my other property and we paid the money for it, but the person never came. It was for the air conditioner. We dropped American Home Shield and we went to another company, but we weren't satisfied at all with them. So, we went back to American Home Shield. The last time we had problems with the AC, we called AHS and the person that came out did an awesome job. They just had to wait until the piece came in and they rushed it in so my parents could have air. We've always gotten good satisfaction with American Home Shield.

Some kind of pump was leaking around my water heater. I called up AHS and they told me who was coming out like they always do. In the end, the plumber didn't actually repair it because they said a part was missing and American Home Shield said the service wasn't covered because of that. But we don't take parts off of a water heater so, I complained to American Home Shield and I told them that it was the same problem that we had had six months prior. I told them to send back out the company who fixed it the first time and they did. Those techs said that nothing was missing and they ordered a part. We’re supposed to get the part fixed next week.

In the last two years, this was the fifth time that techs had to come out for our refrigerator. Last year, they replaced that thing that freezes up the top of the refrigerator. They replaced it twice. This year, they replaced a part. The fourth time they came out, the fridge on top, got frozen up. The guy said, "The guy put the part in wrong." So he changed that. It froze up again after two weeks. The same guy came out. He was really pleasant. He knew what he was doing. But he said, "It's showing the same numbers up on top that it showed the last time. So I need to change the same part again plus the circuit board.” We had to wait for a week for the circuit board to come in. He called us and he came and replaced both the parts.

The process took longer than expected. Unfortunately, my heat pump is a Lennox that can't use interchangeable parts so we had to get Lennox parts. It came initially within a week. That was great, but once the contractor started playing with it, they were turning up being another part that ended up being required with the motor. They got it ordered. Once that was done, everything was taken care of satisfactorily and it cost me 100 bucks total. That's hard to beat. At this point, I'm happy. Vail Heating & Cooling was fantastic. They would call to check with me.

My outside unit stopped working. I called American Home Shield for a claim and it was automated. They then called me back and they were very helpful. American Home Shield sent something saying who was going to do the service at my residence and they gave me the phone number as well. When their service guy came, I told him what the problem was. He knew exactly what it may have been and went straight to it. He was good and did the work in an hour.

American Home Shield's service is great. I like not having to worry about coming up with $12,000 for a new AC unit and it's very easy to do business with them. I also always get somebody out in a timely manner and they're always good. They either fix the appliance or replace it and we've had two washers replaced so far. We recently had a claim for a bad switch in our attic. It was burned out and not working, so the techs replaced it.

The sink in the bathroom was leaking. The techs that AHS sent were out here quite fast. They came in the next day. They were good and explained what they were doing. When they finished, they asked me if I had any questions. It’s working well now.

I got a plumber, Cory, who had been to my home before when he worked for a different company. He had been there to repair my well pump but he was there this time to unclog the main drain. And it was a very good experience. He provided excellent customer service. I followed American Home Shield’s directive, which their video initially showed me how to unclog the sink. I did that and I put it back together but the clog was in the main drain. So, he made sure that everything under there was connected back because I didn't do it correctly since I'm not a plumber. He made sure the drain was unclogged and let me know what had caused the clog so that I could be proactive in the future about what I choose to scrub with. Cory is very good at what he does.

Everything in my garage and outside my outlet stopped working. One of the prongs for when you plug something into the wall had broken off. We called the techs in and they removed that piece and reset something. Working with AHS is very easy. I had to follow up with customer service afterward to modify the work order and they were very friendly. They helped me out again. Everything was quick. Definitely go for American Home Shield.

We used American Home Shield at our first house and we use it now in the second house. It's proven valuable. Recently, our dryer started squealing bad so I called AHS. A contractor came in and replaced the parts that needed to be replaced. It was a quick fix and there was good communication. We had a claim previously on a washing machine and I also had a good experience.

This is the second time American Home Shield didn't repair something for me. My stove went out. They said the mice ate the covering off of something and they wouldn't make it good. They came up with an excuse that there was grease in the microwave and they didn't cover it. I will never use them again.

I'm waiting on American Home Shield to schedule an appointment for me. The icemaker line is broken. The contractor did reach out to me, but these are the contractor that came to my house one time and they said they did not come to my house, trying to get the money. So, I told AHS that I did not want those contractors back. So, they gave me another one. I was hoping to keep the second one that came to my house because they did a pretty good job. As far as our AC unit claim, I was gonna call for that today. On a Monday when they fixed it, it started working but today, if I put it on 69, maybe in the next 45 minutes, it will go back up to 70 by itself. Other than that, United Air Temp did a pretty good job. They got the job done. The tech was very professional.

The AC's compressor went out and the contractor replaced it. It took two weeks to get everything completed because they had to order a part. The company that American Home Shield sent out was excellent. I would recommend them to anyone. They were anything you could ask for.

We've had plenty of issues with the claims with American Home Shield. Our fridge has been worked on five times and it still doesn't work. We just keep trying to submit it and the contractors come out and don't do their work. We also had washer and dryer issues. They never fixed that. So, we just bought our own washer and dryer. It's the contractors that AHS are selecting and then, they're not doing anything about it. When we bought the house, AHS came with it and because of the ongoing claims, we paid for another year.

I had a claim to American Home Shield where Pronto Plumbing came out. I had a slow leak in the tank. It was coming from the bottom of my tank. I guess it was rusted out or worn out. I called AHS and we took pictures. The process was easy. All I had to do was hold my camera and take pictures, and the representative guided me on how to take the pictures and what pictures she wanted.

I've had AHS for over a year now. I had one occasion to use it and they responded quickly. It was an air conditioning problem here in Oklahoma. The tech came and fixed it and was in and out really fast.

Most of the time, American Home Shield is very helpful. I've been using them for a long time.

The first time I used American Home Shield, it wasn't a very pleasant experience, but the second time was. It was for the AC unit. I don't live at the house. The tenant does, but he didn't have any gripes or concerns. Whenever I put in a request, they have up to 24 hours to respond. That means that your AC or fridge could be down for 24 hours and then you have to wait for a service rep to come out and deal with it. So, it could be five days before something gets looked at. If they chopped that time of acceptance and dispatch to a worker into about 12 hours, that'd be cool.

The tech Myers Comfort Specialist of Montgomery sent out for my AC claim was cool. He came right in and checked everything out. He said he knew exactly what it was and all it took was a few minutes for him to get everything situated.

I had some problems with the dishwasher. It was making some type of noise, like a pump was going on somewhere on there. I made a claim with AHS and the tech fixed that. Afterwards, I had a problem with a clip and he had to make a return visit for that, but he got everything fixed. So now, when we turn on the dishwasher, you can hardly tell it's running. He did a very good job and I haven't had any more problems since he came out the second time.

The service has been pretty good. Recently my air conditioning unit had a leak. The techs had to replace the fan which had burned out. They resolved the problem right then. I've had previous claims as well with a hot water heater with a pilot that keeps going out. American Home Shield has sent somebody three times and the techs just relight it and it ends up going out again. I'm disappointed in that as it's an ongoing problem and I'm still getting charged for it. I've paid the deductible each time. I thought that if it was the same problem, you didn't get charged for it.

I've had American Home Shield for years on my home as well as my rental property. I was with this home warranty when the service fee was $35, which was a million years ago. I got away from them then I went back because they seemed to cover the most things and they seemed to stand by the work and the program. The contractors tend to be on the ball too. I also liked the way that they have a setup where you got all these feedback options and surveys. I used them when there was an issue with the air conditioner at my rental property. Everything must have gone pretty well because my tenant didn't complain.

I use American Home Shield for my home and my kids’ homes. It is costly, but I can sleep at night knowing that if the air conditioning goes out, somebody comes the next day. The tech that came out from Highway was awesome. He was very informative. He told me what the problem was and what he did. Overall, I like AHS' follow-through. I had an issue with the pump of the swimming pool, and I told them nobody came out, and then I had a phone call within 30 minutes from the company.

DrainGo came when my cold water didn’t come on. The plumber diagnosed the issue in 15 minutes. The rep was nice when I filed the claim.

I've been pretty satisfied with American Home Shield. I just had an air conditioner worked on. I scheduled the service and somebody came out and fixed it. I had them come back out for some reservice on it, and it seemed to be fine. The techs were polite and professional. AHS is convenient when stuff does break down. I just make a claim and they schedule and get someone out there. I've been happy.

My AC wasn't cooling my house and was intermittently working. The tech came right away but at the time, the AC worked and he didn't find anything wrong with my system. Two days later, it went out again. Apparently, with American Home Shield, you get 30 days to recall for the same issue, so I called them. They sent another tech out from the same company and he fixed it. AHS is an awesome company.

American Home Shield sent Accord for the icemaker that was leaking. It was initially scheduled on a Monday, and nobody showed up or called. I tried calling the number that was associated with Accord Appliance. Nobody was picking up. They have their own chat option for an agent, but that was not working. The entire Monday and Tuesday, I tried to reach out to them, but nobody was there. Finally, somebody called me back on Wednesday saying that the technician was coming on Thursday, to which I asked the person, “What the heck happened on Monday?” All of their technicians were busy. It would have helped if somebody would have called us so that we could have gone on our day and done other stuff instead of waiting for the technician to show up when nobody did. The guy that called me Wednesday did not even say, "We're so sorry that that happened."

I had a good experience with them. I had a leak from the rings that they put on the bottom of the bowl to stop it leaking from the floor. The tech came on time and fixed it. He was very nice.

I made three calls to American Home Shield. One was for a ceiling fan that my sister said blew up and the electrician couldn't find anything wrong with it. It's still working. The second call was for my gas stove. I was having issues with burners and techs came out and told me what was going on with that. Nothing had to be fixed or repaired on either one of those. The water heater recently developed a leak and I was very pleased with the plumber that came out. It took a little while that I was without hot water. Other than that, it was a good experience. I just bought new appliances and I didn’t buy extended warranties on them. I feel a little bit better knowing if something happens to one of those, I can rely on my home warranty. the only thing is it’s painful to pay $100 and find out there's nothing wrong with the appliance.

I truly hope this review gets posted so maybe it can save other people the trouble and miserable experience. Purchased a home and instantly did a bunch remodel and updates so thought it was a good idea to get a whole home warranty to cover it all! It was NOT! We Purchased the highest package American Home Shield had to offer, luckily didn't need anything for the 1st 9-10 months of our year contract but sadly our heat pump that was only 4 years old went out so we called AHS for the 1st time... this was the day EVERYTHING started to go downhill.

Called and requested freon and a maintenance check. Paid AHS )75 to send someone. 2 days later guy came said needed freon and really needed replacing the unit. Said $150 per pound and I needed 2 lb. He stated AHS only pays $10 per lb. I asked if he brought with him that I’d pay the $280 as I was desperate and was taking hand towels and putting them in the freezer then wrapping my dog to cool him down. He said he’d bring the next day. He never returned. He also said AHS would never replace the unit.

Every time we've needed a repair done through AHS it has been a major hassle, requiring me to make multiple phone calls to Customer Service get a satisfactory resolution. In general, things move very slowly and they never contact you as promised, you always have to contact them. Their business model seems to be to make things as hard as possible so customers give up.

The air conditioner didn't seem like it was cooling. I did a claim online and American Home Shield sent Max Cool. They were friendly. The tech was informative. It's just that it seemed like when it got really hot, I wasn't really feeling the air. It seemed to have kicked in now though. They left the wires outside the unit, but the machine is working, so that's okay. He had to replace a part and put some stop leak in there. He said I had a small leak in the tubing and he rewired and replaced some parts. I looked at other people's units and their wires are inside the machine. Before he came, the wives weren't outside the machine. Other than that, he did a good job.

I called on a Wednesday about the AC and the tech was here on Friday. He had to replace the capacitor and he didn't have the exact part he needed, but he had enough to get it to work over the weekend. Then he came back on Monday and finished the repair. So, the service took about five days total and everything went smoothly.

It has happened to me at least twice when I had an HVAC go down in July, and it took almost a week to get somebody out.

The tech said the noise was coming from the wall in the bathroom. But I didn't think it was coming from there. It was the water line and when I turn it on and off, it would rumble. The tech checked it and said he didn't really hear anything and it wasn't worth looking into because it was in the wall. I had to go along with what he was saying. He also said he went up in the attic and didn't see anything. There wasn't really anything done.

The motor of the blower of the furnace was broken. The techs had to replace it. Also, the air conditioner was working outside and it was going like crazy. But it blows out fine now and the thermostat is keeping fairly accurate readings. Whenever we've called for some of these situations like the air conditioning, it felt like it took a bit too long to get things fixed. It was a total of a week and a half from putting in a claim to get the issue completely fixed because we had to wait for them to be able to come over and look at the unit and see what was going on and then they had to order a part and that took a week.

My sink was backing up into my tub and the water took a long time to go down. I called AHS on the phone and the claims process wasn't easy. The first thing they wanted to do was take my $100 and I told them that I had to wait until I get my check on the second Wednesday of the month, then I’d call them back. And when I did, I let them take the $100 then they asked what was my problem. I told them what was going on and they said they would have a plumber get in contact with them, and would set me up for an appointment. But they don’t do any of that anymore. The plumber texted me then he asked me what day he could come. He then told me the day and hours that he was coming, and it worked out fine for me.

We had a leak in our roof. I put in a call and Elite Roofing was out the next day. They did an amazing job. The tech was super courteous and professional. They identified the problem and fixed everything within an hour.

Unified Contractors was really responsive and the guy got the project wrapped up a lot sooner than I thought it would. So, I was pretty pleased with it. I've been with some other companies over the years and if I'm unhappy, I leave. I'm still with American Home Shield, so they must be taking care of me.

Sears came out and said my issue was a fan motor and they ordered it. They came back out and installed it. I called the claim in to American Home Shield. They videoed the refrigerator, and then they didn’t pick the claim up. I called back and that was when they gave me Sears. The tech knew what he was doing. When he looked at it, he said that the fan motor was gone.

The air condition wasn't cooling. I made the claim on a Wednesday and it was easy. The techs weren't originally supposed to come out until that Monday but I have medical issues so they expedited it for me. I was thankful they were able to come out. I was able to get the air condition fixed on that Saturday. It's just a basic repair. They did well. Having a warranty with American Home Shield saves me money.

I had an air conditioning problem and it took over a month to finally get it fixed. After I reported the problem to AHS, they told me right away, within 24 hours, that they found the company that was going to fix it. They said that they would contact me within 24 hours, but if the company didn’t contact me within 24 hours, I could call them and AHS provided a number.

I had a drain backed up inside of my basement, and Royal Plumbing had to go through the main sewer drain to get it. They couldn't do it, so they didn't do it. They got someone else to come right out and they fixed it on the same day. They did the job thoroughly. They went all the way through the house, and they went outside and snaked down, into the front. I was absolutely grateful for what they did. The one that was first sent to the house wasn't qualified to go into the main line. He was only handling unclogging drains and doing regular plumbing, but not to go through the main line.

My air conditioner was not cooling and this was on a Saturday night. On Sunday morning, I put in a claim to American Home Shield. They did really well in submitting it to Atlanta Air and they got back to me in a timely manner. But being a weekend, Atlanta Air doesn't do emergency call-outs. It would be a good idea for American Home Shield to have somebody around this area that would do weekend repairs. I personally would not have minded paying extra to them because it gets so hot and miserable and you can’t sleep at night.

The techs that AHS sent were excellent. I like their cleanliness, the expediency of getting the part, and professionalism. Albatross did quite well on the repair of my washing machine and refrigerator. However, I think AHS should improve the service side where they're outsourcing to persons that enunciation or language is compromised. It's a little bit hard to understand them sometimes.

Within a couple of months, we had two garage door situations. The first one, the garage door stopped working and we needed it to work to get our cars out of the garage. The techs indicated that the spring was broken. They replaced it, and it worked. We were pleased with the first business. We have three doors, and when the other door stopped working, we thought, "Hey, they're familiar with the house. We don't need a bunch of businesses coming. Let's have the same party come back out." American Home Shield made it seem like that was difficult for them to do and that was a little annoying. In their system, businesses pop up when you contact them for a request and you go with whatever pops up versus going back to somebody that you like working with. Things worked out well though.

One of the balancing springs broke on my LG washer and the contactor came out three days after I reached out to American Home Shield. They had to come back with extra parts but that timeline met my expectations.

The gentleman that American Home Shield contracted with was an absolute angel. He diagnosed the issue really well, and he went above and beyond. He had the parts available, everything was done, and he was in and out in half an hour. He found another issue with the heater, and we had that also done. The entire experience was wonderful.

I've been satisfied with all the claims that we've had so far. When I call and make a claim, they immediately assign someone. Most of the time, it's someone local that can come out, and it's up to the local folks to make an appointment with us. Fortunately, my wife is retired and so she's usually home. I don't have to leave work to go and meet anybody because she's always gonna be there. I'm satisfied with American Home Shield's product. It's reasonably priced. Whenever something breaks, instead of saying, "Oh, I need to call a plumber," I just call American Home Shield and they'll send someone. The people that they send out are usually very effective. I've been satisfied with all the repairs.

Perry's Pump Repair came out and worked on the well pump. The breaker was shutting off all the time so we weren't getting water in the house. They recommended that we have an electrician come out and look at it and they notified American Home Shield. I wasn't happy with the company that American Home Shield recommended so I canceled the claim and hired my own electrician.

American Home Shield sent A-US to repaired my air conditioner and did a great job. I liked them as far as a provider.

We had a couple of issues with our air conditioner. We called AHS and they were responsive. Then, within an hour, the guy called us back and in two hours, he came out. He fixed it right away and he was great.

The AC unit was working on and off. So, we made a call to American Home Shield and they dispatched Foxcroft and it ended up being a capacitor issue. They kept us in communication. So far, everything's been great.

My air conditioning stopped cooling. The tech was able to tell me what was wrong, what wasn't wrong and he got it fixed. It's functioning perfectly now. American Home Shield is great. You should have it.

I had a really terrible claim where I couldn't get through to anybody and they were really unhelpful. But it's been better. Recently, their contractor Burton's did a great job. They came for the stove and the dryer. The burner on the stove wasn't working correctly and the knob was messed up. They had to come out twice to fix it. Other than that, the techs are great.

Sears came out and worked on a dishwasher. It's out of date. Now, I'm waiting and we're having to replace it.

Sometimes I like American Home Shield but sometimes I don't like the contractors that they assign to me. Some contractors are scheduled days and days out, or they don't answer their phone. One time, a contractor showed up. My sink was leaking but they left without repairing it because it, in their opinion, wasn't on the plan. They left me high and dry.

The condensation was leaking into the furnace from my air conditioning unit. Techs took a look and told me what the problem was. They came out to put a condensation pipe on there but there was another issue because they didn’t install the condensation pipe. I haven't heard and seen anyone since. That was last week. I'm just waiting to find out what's going on with that claim. I've had a few claims with American Home Shield already. My last couple of claims were all right because I get the same people that come out and I'm very comfortable with them. I request them and they're sent right back out. So far, so good.

American Home Shield is good. The AC repair went well. The repairman went upstairs into the attic where my system is and knew exactly what was going on and what needed to be done. In 30 minutes, it was done.

American Home Shield helped us a few times but I thought some of their policies were not quite right. We had some faulty bathroom fixtures, but they don't want to pay to replace the fixtures. They only would replace the inner workings, but we had to purchase the outer workings ourselves. Also, we have some outside faucets that leaked that are attached to the house but because the faucet part comes outside of the house, they won't fix them. They're soldered inside the wall, so they have to tear out the wall to fix it. They don't cover it because the outside pokes out even though the problem is inside the wall. I guess it leaks outside the wall, but it can't be repaired without tearing into the wall and they don't cover the tearing into the wall part.

American Home Shield has done a great job for me over the years. I've had a few claims over the years and it always pans out and works best to be able to contact them and take care of it for me.Recently, my air conditioning blower motor went out. There were shipping issues. So, it took three weeks to get it fixed, but it was not the fault of American Home Shield. The technicians were wonderful, very professional, timely and courteous.

The garage door was not going up and down and the guy who came from Exit Garage Doors, the contractor, was great.

Sears came out to evaluate the dryer to see if it could be fixed or if the part could be ordered. But I waited and waited for them to bring the part. There was a little misunderstanding as to the callback to tell me it wasn't getting repaired or they sent me a email and I didn't see it. They had an appointment then I called the day before and they said they couldn't repair it. So, I was six weeks out without a dryer because I was waiting. Then, I was offered cash to go get my own in which I did. I went through Costco, so I need to send AHS an email to get my refund back for the purchase.

We had a leak, and every morning, we’d wake up, and there would be a drip on my hardwood floor, and it was starting to make the floor buckle. So I had to get it fixed. I had a video conference and they said it was the seal on the door. But I didn’t agree with that, so I challenged it. I hated that I had to challenge what they were saying because I didn’t know what I was talking about either but it didn’t make sense to me. American Home Shield told me that if I challenged in error, I’d have to be charged another $100 in the repair. The tech came out and he said, “No offense, but with most of these homeowners, they don't send people who knows Sub-Zero refrigerators,” which ours is. So he disagreed with the seal. There was a clog in a water line and he fixed that. But it was still dripping. There was a clog in the freezer line. So we had to defrost the whole refrigerator freezer, and he came back and fixed that. He was amazing.

I had a couple of claims with AHS. The oven has to be replaced. It's being worked on. They offered me a replacement, but the replacement is not in stock. They were saying that I need to pay for a comparable unit. But what they were offering me from a cash perspective won't pay for a unit. I told them, "You need to allow me to have this one that is in stock that is comparable.” But they want $300 instead of zero. I don't think I should have to pay. If they don't have a replacement, then they need to replace it. The air conditioning, I've had a claim every year for three years. Same issue. They just kept swapping parts on it. This time, it was five weeks without air conditioning over the summer. So, that put a bad taste in my mouth. But other than that, everything's been good.

The toilet stopped one day and when I made a claim with AHS, the process was prompt. Then, the techs took care of the problem right away in just a few minutes. I like that with AHS, I can call somebody to come fix an issue and so far, all of the techs I had had been good. But the standard $100 payment upfront should be a little flexible, depending on the issue.

We are so thankful that our real estate agent got us American Home Shield. We had to have an entirely new thermostat put in. The garage door opener had to be replaced. The dryer and the fridge had to be serviced. Then I have a couple more things from our inspection that I still need to follow up with. The claims process has been super smooth. I'm able to hop online and click the button, and then I oftentimes have a service person call me within a couple of hours. So, it's been really swift. Sometimes they don't have parts but that's not American Home Shield’s issue. They've been super easy to reach when I have questions. It's a new process for us and I've been able to ask clarifying questions anytime. They're really helpful. I've been sharing their services with friends because I've been so impressed.

We had cold water that continued coming into my sink in my bathroom. I realized that it was an air conditioner, but I felt a plumber would unstop it. They ran a line all the way through. Once the plumber went ahead and drained the line, the water started filling up. It clogged up in another area. It went up the stairs over in the attic, and water was pouring from the pan. All of a sudden, the water started filling up, and the pan bent once it started filling up. Instead of cutting the air conditioner off, it went ahead and water started pouring out on the right side which went through my patio part on the side instead of going through the sheetrock port on the other side.

My last claim was for my dryer and they got it fixed just last week. The techs were sharp and they were right on it. AHS is getting things taken care of and they're honoring their contract. That's the best thing.

The experience for the air conditioning unit claim was terrible. The repairman had to fix two units. He came and he did whatever he did for the first one. On the second one, he disappeared and didn't do anything. It was impossible to get in touch with him. I left him tons of messages and called him. American Home Shield also called him and sent him emails. But there was no response. He left me without the second air conditioning unit. Finally, American Home Shield sent somebody else to fix my air conditioner, and I was very happy.

I'm very satisfied with American Home Shield. My house is in the States and I'm living in Canada. I had a service request a few weeks ago. A contractor was assigned right away with all the data. The tech assisted my tenant and the service was fantastic. I like that I have insurance and the people are professional. It's easy for my life.

I had a claim for a stove and another for a cooktop. Everything worked out. AHS is a good service and I would recommend it.

Getting a hold of a human being is my biggest complaint. I wish it was easier to get ahold of an actual person rather than doing my claim online or through their phone system. Also, I put a request for service on another thing. I paid the $75 but I canceled the request and never got the money back. But other than that, they respond when I need them.

With American Home Shield, the products are taken care of as quickly as possible and so far, the people that they send out have been good. Whirlpool showed up when they were supposed to and they fixed the igniter for the oven. Then, they came back because they needed to do the igniter for the brawler.

Water started to leak from the bottom of my refrigerator. American Home Shield's customer service was very professional when we called in the claim. We were informed when someone would be there and they followed up with a proper email. The contractor was scheduled to come two or three days after I set things up. But they actually came a day after. They called me and said they had an opening in the area.

Do Not Get This "warranty." They do not hold up their warranty. My basement was actively flooding for 48 hours while they promised me emergency services, that someone would come to my house. They made me call and call and go through several hours of waiting in ques several times. After 48 hours of calling repeatedly, getting hung up on, and being taken in circles, they finally approved me to get my own contractor. Then, of course, when the contractor came out, they refused to take his call and claimed their system was down and that he would need to call back later. There is no way to get ahold of management or anyone competent at this company.

The air conditioning stopped working and the capacitor needed to be replaced. American Home Shield took care of it. Within two days, it was done. So far, so good. American Home Shield gives me peace of mind that I don't have to go out and find a contractor. It makes the process simple.

I had a leaking faucet in the kitchen. The process went fine. The techs took it apart a little bit and then put it back together. They tightened it a bit and it quit leaking.

I had a leaky shower, and an electrical issue. Both were addressed promptly, and all was good. The contractor had to order parts both times. And they came back within a few business days and replaced it. With the plan I have, it's 100 bucks. It doesn't matter what it costs, as far as parts and labor. It's just 100 bucks and the problem is resolved. It's very predictable. I'm satisfied.

I did an appliance claim with American Home Shield and the repair people that came were excellent and very proficient. They got everything fixed in a very timely manner.

I've used American Home Shield three times in a year and a half, and it's fantastic. Two appliances and the shower faucet. The experience has been fine. The AC guy was better than the last person that we had for an appliance. He was a bit different kind of guy, but the work was fine. He did his job. He was polite enough. The workers had been great. Everyone that has come to the house got a good review. AHS has been a lucky purchase. It's worth the money. I’d tell anyone to get it.

I had a leak coming from the faucet that 5 Star Home Services came out for. They explained to me what the issue was and they took care of it. They came back the next day and changed out the faucet.

Having AHS gives us a sense of comfort knowing that if something goes wrong, we just make a phone call and they’ll be out the next day to take care of it. We recently had the annual check before the winter kicks in. The techs did a thorough check of the furnace, air conditioning, and all the functions that go along with it. They were fast with doing their work, took everything, and left. We also had a claim for the garage door where the rollers on the doors itself needed to be changed out and the tech from Reliable Garage Door took care of that.

American Home Shield gets right out and they're on my claim. When we cut the AC off after the summer and then we turned it back on, a part would not come back on. The techs were very nice, respectful and well-mannered.

Every time the technicians were here, they were wonderful. They just called and told me they would be back on Thursday. They would have come today but I have to go see my mother and I couldn’t be there. With American Home Shield, I've had nothing but good things happen. I've referred them too.

After the gentleman came out, they had an issue with trying to take care of my unit. The unit was extremely old and with my loyalty to Home Shield of 20 years, they felt justified to go ahead and replace it. They put in a new unit and it works great. The contractor was extremely professional and to the point. They operated like a true mom-and-pop organization. They did a great job.

I like American Home Shield so far. It's been a short amount of time, but it's been working out for me. Recently, I noticed that after using the sink a few times, the water was staying there versus going down. I filed a claim to see if American Home Shield could help me. They told me the name of the contracting company. Then the contractor called me and asked me what was going on. They came down the following day while a family member was here. They communicated to whoever was here everything they could communicate. They also emailed me pictures. They communicated to the best of their ability.

American Home Shield did a great job with me. They're pretty prompt and efficient. I had to have my upstairs air conditioning worked on. I had an issue that happened on a Saturday. I did not expect to get service Sunday morning, but the tech was here at my house Sunday morning and was very prompt and explained everything. He was friendly, too. He fixed the issue in about 15 minutes. Overall, AHS takes care of anything I need. It's super easy to file a claim.

The dryer was making a whining noise when it got to a certain temperature when drying. The techs came out promptly and took it apart. That belt on the drum had come out of place when I was moving from my storage to my new home. So, it probably caused that belt to slide on the drum for the dryer. They fixed it and everything was good.

AHS has had some really terrible companies service us. We've had to call and call but they never returned our calls. They also don't give an update. I was willing to even drive to them and I knocked on their door but nobody was working there. It was terrible. But lately, the ones they have been sending have been a lot more professional.

My garage door opener had no power and the contractor had to make two trips. They came and evaluated. Then, they came back a couple of days later and replaced it. American Home Shield offered a maintenance service and sent out an email that they could have somebody come and service our units as a preventive maintenance and I could pay this amount. So, I said okay but they couldn't find anybody to do it. So, that drug on for three weeks. Finally, I got somebody else to do it and just paid for them to have it done. So, that ticked me off.

The contractors seemed to know what they were doing. I had a drainage and I needed help unclogging, and I also had some springs in my washer that were out. There was also a capacitor that the tech fixed. I like American Home Shield. They're good. They've always helped me out whenever I needed them. If you're gonna get a warranty, you might as well go with them. They seem to take care of me.

My recent AC claim to American Home Shield seemed to be acceptable. The air conditioner was checked out. The problem at hand was the AC was never shutting off. So, the representative checked everything and couldn't really establish what was wrong. He said that because it was so hot, the thermostat would run constantly if we had it turned down to 70. I felt confident that he did everything he could to correct any problems. He didn't find anything wrong and told us to call them back if there was something else happening. So far, I've been watching the thermostat and it's staying in temp.

I hate Home Shield. As a matter of fact, I wouldn't have renewed it. Initially, I wanted to do a one-time payment for the whole year. But the sales lady put me on a monthly thing. I forgot to cancel it and it re-up a renewal automatically because they have my credit card. Home Shield has not covered everything that I've called for so far, except for the garbage disposal that I called about a few weeks ago. I had a very nice garbage disposal and they replaced it with junk. It was my understanding that Home Shield always replaces stuff with like product. I've never even heard of the brand that they put in. My sink fills up every time I turn the water on to wash dishes because the flange that they put in with the garbage disposal doesn't drain properly. It's awful and I'm sick of it.

We called in our claim and the rep was very courteous. We are 86 years old so we don't do the online stuff, and he was very patient and very good with us. We specifically requested Nate's Appliance Repair because the tech was here previously and he was kind and courteous. He explained everything and tried not to make bigger stuff out of it, but explained the why, and easily fixed the dishwasher issue. They picked a nice representative there.

The water dispenser of our refrigerator wasn't working. It was a little slow at first when I submitted a claim over the phone with AHS. I had to hit a couple of prompts, but I got through. The tech was fine. He did what he had to do. He was in and out in under an hour. He had to order the part. He came once the part was here. Now it's functioning perfectly.

I had a gas leak where the connection for the gas dryer was not installed properly. It was the actual line to the dryer and not the lie from the valve to the unit. So, the techs had to go down in the basement and fix that and they did a good job. We also had an issue where the drain in the basement was stopped up. The condenser from the air conditioning unit had been piped to go down to that drain. There was evidently a blockage somewhere under the basement foundation. So, we had to file a report to American Home Shield and the contractor came out and fixed that. So, they were good. The contractors came out when we needed them and responded very quickly.

American Home Shield's service is pretty good compared to when I had a bad one. So, I'm easily impressed.

The service of AHS has been good. However, for this last plumbing problem that I have, they weren't able to find a contractor. I'm still waiting on that. I saw an email come in today about some offer to take the money and find someone on my own. But right now, it's just crazy busy. My husband just got out of the hospital, so I haven’t been able to answer any emails. But we've had AHS for a long time and we're satisfied with it.

American Home Shield has been pretty prompt so far. We’ve had about three issues. We had to have the pool pump replaced. They did that but it didn't cover the housing so we had to buy the housing, but it still helped. I'm pretty pleased with it so far.

I put in a claim for my dishwasher. A company called me that same afternoon. They came out and took care of the dishwasher. The gentleman showed me what he needed to replace. So far, so good. The only issue I have to complain about is the last few years. The contractors have to order parts through American Home Shield so it delays the process. When I first got American Home Shield, they would fix my issue within a couple of days. But the last time my air conditioner went out, it was almost a month with no air conditioner being repaired because we had to wait for the part to be ordered through American Home Shield.

I requested service for my water heater and they sent a company out. The contractor came to look at it and they said they needed parts and that they would call me when the parts were in. A month went by and I called them. They weren't responding to my messages. I finally called AHS and they kept telling me they were going to check with the contractor. They keep saying they're gonna resolved it but nothing gets done. It's been months. I asked them for a refund, which then they looked into it after I don't know how many attempts. Finally, they refunded me the money, but the work was never done. Also, I don't like their customer service. They're not prompt and there's a language barrier most of the time. They have a heavy accent that's very hard to understand.

We had American Home Shield for 10 or 12 years. We had great experiences. During the summer while we were moving into our home, our air conditioner went out. AHS was fixing that for us. It went out again a few weeks later and the dealer said we had to have a new system so a new one was put in. When we moved in, we had four-gas burner range. No sooner had moved in, two of the burners weren't working. The product was outdated and AHS just cashed us out as they could not get parts. Within a few months, we had three or four claims. It was incredible that we had this insurance and they were so good.

There were different wiring problems throughout the home. I sent in the claim online and I love it. It's convenient. Sometimes, I cannot wait for someone to answer the phone and American Home Shield does it very quickly and it's done. The tech was there on time and he completed the work. He was very professional. He asked before he could go into each room. I couldn't ask for a better company. I love them. Everything's been taken care of.

I called AHS and submitted a claim for my AC. It was quick when the tech came out. I explained to him what it was. You turn on the system, but it doesn't cool off the home. He said, “Go ahead and run it.” He went to the back of the house outside and checked the system. He said I could turn it off. There are two systems. He showed me what the part was. It was a silver canister-type-looking one. He said, “This is what the item is. It went bad. I'm gonna go ahead and replace it.” That was it. He said, “Go ahead and turn on the system before I leave to make sure there was cold air coming out.” He didn't have to come inside the home.

We called in an AC claim and A-Us Air Conditioning of Texas was sent out. The tech replaced a part and it was a deal all about 15 minutes. The only thing with AHS was it seems like when we call and schedule things, it's far out that we have to wait. It's sometimes days. If we didn't have a backup plan, we would have been sitting here in 100-degree weather with no AC.

I'm very happy with American Home Shield. I can turn in a warranty to one place and they find somebody to come and fix it. We have had problems before with things taking too long but they resolved that really quickly. I did a claim when our ice maker was not working. Service people came out in a very timely manner and they were very good. They had to order a part and it didn't take long to get here. They came back out and got the ice maker fixed a lot quicker than I thought they would. Now, the ice maker is working perfectly. I'll keep American Home Shield and recommend them to other people.

For the most part, I like AHS. We had some trouble getting refunded on some pool heater and filter but other than that, I've been satisfied. My recent claim for my AC was good. The tech came quickly and everything was great.

The tech looked around at the appliances and told me what he was going to do to try to get the issue fixed. Something about the frame on my stove was bent and the contractor couldn't do the repair. They arranged for me to get a new stove and it was supposed to be delivered last Friday, but they canceled and said they would do it this Friday. Another thing was, I told American Home Shield that the people they had sent for my air conditioner could go about going through them to get the unit replaced, but they said they didn't do that. And the price that they quoted me to fix it was a lot more than I could afford. So, AHS said that I could have someone else come in and then, they would give me a partial reimbursement. However, the one person that came out quoted me a high leak research fee. It was $100 for them to come out and then, they wanted to do a $200 research fee. And this wasn't through American Home Shield.

AHS is hiring these companies that can't fulfill whatever is the requirements are for AC orders. They don't have sufficient staff or contractors to cover the demand which is happening with this heat. Then, the internal process to do the claim is filled with gaps and unnecessary steps. I have never experienced anything like this. When the techs came out, they said it was the evaporation coil then that company that did the review sent me a bill. They said it was about $1,100, then they sent a corrected version which said it was $2,860. I had an issue with that. When I asked why they were charging me so much more, they said they undercut the price of the Freon and that I needed more Freon for that problem.

At one house, the air conditioner was not working right. At another house, the stove was not working right. They fixed the stove. But they gave me some ** answers regarding the AC claim. They said that it was an old unit. They serviced it and said that it was working fine. In the past service, I had Home Depot come out, service it and test it. They recommended for three things to be replaced. That was when I called American Home Shield. Their contractor tested everything. They said everything was within standard. I don't know if Home Depot was trying to hustle me to buy products or American Home Shield was being cheap and saying, “That's good enough," and wait until it completely breaks. But I’ve had claims in the past, and they've always been good. It's worth it, overall.

We had some water pressure issues. I made a claim with AHS online and it was really convenient. Within about 24 hours, I got confirmed and not too long after that, Messina, the contractor, reached out to me. When the techs came out, they looked things over and gave me a game plan for what I would need to order to get the issue fixed. I initially thought that it was our water heater that was clogging up but they looked at that, said that it looked fine and that the pressure was good in it, and that the issue was in our pressure tank that was out in our well house. So, I'm going to have to purchase a new pressure pump and I haven't looked to see if that's part of the appliances for American Home Shield or not. Other than that, their service has been pretty great.

I put in an online claim for my AC and American Home Shield said they were sending someone out. The tech that came was in my house before. He put a thing in there to keep the unit cooling but he didn’t explain things to me. My unit is working now but my electric bill went sky-high. My AC is just really old and it needs to be replaced. On the whole, both the companies who came out for my claims with American Home Shield were courteous and I really liked them.

We had a bit of water at the bottom of my dishwasher. The tech realized he needed a new drain hose. He also noticed that the electric board panel needed to be replaced. So, he filled out the invoice and told us that we'd hear back from him in 10 days. We never heard back from him and that went on and on. I called and left messages but he would not return my calls. He really lacks in customer relations.

The electronic ignition to light the cooktop was destroyed when I cleaned it. I short circuited it and it wasn't working. The techs had to replace that. A day later, one of the burners was not working. I tried to contact them for a week through email and text continuously but they never responded. So, I called AHS again to make them get on board. They've set up another issue but I still haven't heard from the guy and it's been three days.

Whenever I've called AHS, everything's been fixed pretty quickly. I have been very pleased with them so far. The refrigerator is the only thing that has been delayed. I had a water leak in the refrigerator and it cut off a couple of times. The techs fixed it. But I noticed the other day that the water had started coming down again. The tech came yesterday and looked at the compressor. He said that they could do stuff on that but that was beyond what he was equipped to do. Also, has never worked on anything that has a drain pan so it was something he wasn't familiar enough with.

The service that I've been getting is immediate. I had a recent claim for my pool pump. J & K Plumbing came out that same week, came back, and replaced the pool pump. The whole claim process took about a week.

In the spring of this year, we noticed that our air conditioning wasn't working as well as it should. Plumb R Us came out and topped off the coolant in our unit. Later on this summer, the unit was struggling again. Tin Smith came out and their tech determined that there was a leak in the system. He needed to do a leak detection test and he described what he was gonna do. After that, American Home Shield wanted to do a second opinion. Tin Smith took a week and a half to get back to us after they took the job. Plumb R Us was gonna do the second opinion. They took some time to get out as well and took over a week and a half to fill out the paperwork for the claim to verify whatever is going on. They just picked up and did the leak test last week. They determined that the system is leaking. They found the leak in the line or in the compressor. American Home Shield is just waiting on the paperwork on that to be submitted.

My refrigerator was not keeping cool. The first company that was supposed to come was backlogged. So, AHS had to call another company. It was still within a couple of days, so it was good. I like that I can call any time and that the rep was able to Zoom in with me. She was able to take a picture of the serial number and the issue in case there needed to be a replacement. The rep did a diagnostic over the phone and thought it was one thing. But when the tech came, he knew what the problem was and took care of it. He did great.

I've been happy with the service that I've received from American Home Shield when I had to file a claim. Recently, the water heater wasn't staying hot. I filed a claim online. A couple of my other previous claims, there could be more options as to what the problem is. Other than that, it's easy to log in and do it on your phone. A lot of the times the service people try to find the easiest and laziest way out. And they would say, "No, we're here to fix your problem. And that's what we're going to do." So, he looked into it, opened things up and took the time to diagnose the problem. That kind of customer service these days is a lost art. He explained what the problem was and what he would do to fix it. And when he came back out when the part came in, he explained it all.

I had an AC issue and the techs were very professional, patient and knowledgeable. The only issue was how long it took to get the parts which wasn't the problem of the AC company. Home Shield wants to order the cheapest parts and I get that. But it's kinda like one hand doesn't know what the other hand is doing. Other than that, AHS has helped me with other issues. They have been great. They're not completely terrible. Just this time, it wasn't good.

When the issue with the AC began, I called American Shield. They sent a guy out here and he said I needed a coil for my air conditioner and that he had to get approved. It took seven weeks for them to come back. When the guy came back, he said, "They've been out here five times." I said, "No, sir. No one's ever been back here or called me." I would call them every other day but I never got any results. Finally, they sent the Sears guy out here again and he told me it was nothing that he could do, that I was gonna have to pay for the visit then left. I was so frustrated.

When one of the buttons on the dishwasher control panel no longer worked, a contractor got here within a week which was sufficient. At some point, it was weird because when I did the evaluation on the phone with an AHS representative before it got to the technician, they have this virtual diagnostic tool. It was awesome but I felt there was gap. The first time the technician came out, he pushed a few buttons, looked at the serial number and said, "Yup. It's broken.” I told him, "The virtual diagnostic showed everything you just did." He had to go order a part and it was another week before he could get back and fix it. I was disappointed in that. The virtual diagnostic wasn't leveraged more.

I called American Home Shield when the AC wasn't running. The rep that I spoke to was great and the contractor that came out was wonderful.

The AHS reps I spoke with were nice.

I’ve had AHS for years and I've always been pleased. I use it for my residence and for my investment property. It has worked for our home as well as our renters’ premises. They've always been very responsive. On occasion, we've had some vendors that have been slow to the table. But for the most part, when we need something, it is available. We had a short in our garage and in our bathroom upstairs recently and we couldn't figure out what it was. We had someone come out and assist us. But we had to follow up with them. But we finally got it addressed and it was all right. The technician was knowledgeable and was able to help us.

The AC was leaking water. I submitted a request via the website. It was easy. I requested it on Wednesday and the contractor didn't come out until Monday. The techs came three weeks ago. The AC is running fine.

I obtained a policy from American Home Shield in September of last year when I purchased the home. I've only had to use it once and they were very efficient. They took the time to hear me out and expedite my call because it was an AC unit. So, even though the guy couldn't get here till the next day, they tried their best to get it within a matter of 24 hours. It just so happened the 24 hours still was not till the next day. But I haven't experienced any problems with them since. I was borderline between my payment due on that day and this happened, and AHS took the time to still push my claim through very well. They should keep up the good work.

When the inspector came through before we bought the house, he found that while the kitchen faucet worked, it was spraying out the side at one of those pull down things and it was spraying at the base of the hose, which it shouldn't have been. It was like it needed to be replaced. When we got to the house and actually moved in, I went to turn on the water and no water came out with a streaming function. It came out with the spray function and it squirted all over the place. So I called AHS and they sent out a plumber. The plumber decided it was a “pre-existing condition” so they refused to do anything with it.

I've had several problems with my toilet and it always stems from the toilet running. It was just running inside the tank. I had to get a hanger to pry something to stop it from running. I couldn't flush the toilet because water was running but it wasn't filling up in the tank. I spoke with an American Home Shield representative. They had to verify a few things then I told them what the problem was. They created a claim and then gave me the name and number of the company that's going to reach out to me. If I don't hear from the company within a certain amount of time, I can call the company. They work well with me and schedule the appointment. A tech came and as soon as I took the top off of the toilet, he said he knew exactly what it was. He did the fix in 2 seconds. He was really good. I love this service company.

My dishwasher broke so I made the claim. A repair guy came out and said he couldn't fix the dishwasher because it was too old. It would have to be replaced. We got a Lowe's gift card to buy a replacement. I wasn't too happy because it wasn't enough nor was it comparable to the model of the dishwasher we had. But it ended up working out okay.

I'm not satisfied with American Home Shield at all. I'm thinking about dropping them. There’s been a lot of conflict with my most recent claim. I've been having a lot of issues with my home, so I've been having them come out and deal with some issues. Every time I call them out, they send people that are contracted under them but when I had them come out and look at the problem, it seemed like there's more to what the problems are. I'm spending a lot more money than I think I should. I’ve had them come out as far as with my central heating and air and some plumbing issues. I’ve had them come out with quite a lot of stuff. I’ve used them about five times and every time, they charged me $108, but I’m not getting the problem solved.

I've used AHS twice. One time, I had a checkout for a gas leak and that was great. The other time, it was a pain. I had a rekey and the person assigned to do the job no-showed. They came back but I had to call and call and call. I had taken a day off from work which is big deal.

The service of AHS has improved. I had a claim and it was taken care of very efficiently. It was nice. I had an air conditioner capacitor that went out. The service tech was good. It took them a little bit to get to us. But as far as the efficiency, I paid the deductible, I didn't have to pay anything else, they put the new capacitor in, and took good care of it. The AC is working fine now. They did a good job.

The dishwasher claim was a horrible experience. When I called American Home Shield to come out, it took forever. They couldn't assign anybody and then the company couldn't come out. It was back and forth. I kept having the call to find out when they were going to come out and who was going to be involved. It was a big hassle from the beginning. When they finally scheduled the time to come out, they had to schedule it a couple of times because they canceled. When they finally made it out to my house, the gentleman that showed up worked on the dishwasher and stated something. It didn’t require a part to be replaced. But during his visit, he broke off the handle to the water spigot that gave water to the dishwasher. He told me he broke it off. But he wasn't going to fix it. But I had to call someone else through Home Shield to come and fix it.

Soumadel was here Friday and they got my issue all resolved in a couple of hours. The compressor unit had stopped working. So, I put the claim in to American Home Shield, and Soumadel came out the first time and said that the fan had been out. Then they went back to American Home Shield, and put in the requests. American Home Shield approved it and ordered the parts. The parts came in, and they came out and installed it.

We've had AHS ever since we bought our house and I don't have to search around for repair guys. They do the searching for me and they book the appointments, which I like. Beaches Air came out when the air condition unit was leaking. It took them about a week to get out here but the repair was done in a timely manner when they came and they fixed the problem. I also ended up getting a maintenance contract with them. It's been a very great experience and I would recommend AHS to other people because they're a good company.

The washer was not working so Brooks Appliances came out and checked it. The washer had to reset itself but nothing was wrong and they didn’t have to replace anything.

My garbage disposal was leaking. AHS gave me a reference number and a phone number for the plumbing company that had been assigned. They contacted us that evening and they wanted to come the next day. But we were going to be out of town so they had to wait until we got back. The young man who came was early. He assessed the item and replaced it with a new one. He was very polite and he cleaned up his mess which was different from some of the experiences that I've had in the past. He made sure there was no water on the floor and nothing was leaking. I was very pleased. This is the best experience I've had with AHS.

Every time I use AHS, everything is perfect. Things seem to be expedited and handled in a timely fashion. Also, it's been great with the techs that I've worked with.

American Home Shield's service was okay but I talked to one guy that didn't want to help me at all. We were very happy with the one contractor that they wanted to provide for us, and then they couldn't find the provider. I had two tickets on one item, and then they wanted to charge me after the contractor contacted me for the second item. Apparently, Whirlpool only did one contract at a time. I said, "Well, that's not on me, that's on you. And now, you're inconveniencing us because you had me schedule an appointment, to find out that they couldn't schedule both the appointments with the same provider in the same day." One was for a dishwasher, one was for a dryer, and they couldn't service it. The guy couldn't help me, wouldn't do anything to help me, and wasn't accommodating at all.

On June 15th, AMP Mechanical came out and was supposed to service my air conditioner under American Home Shield's plan. But they didn't clean my air conditioner and didn't service it. They just got their money and left. I still had problems where my air conditioner was not cooling and it was 85 degrees in my house. I tried to call their owner to talk to him about this situation and he refused to call me back. When I did research on them on the different websites, they have a horrible rating for doing things like this to other people. I’m gonna call the Better Business Bureau on them because that's fraud.

American Home Shield's coverage is what I needed for what I have. With them, things are easier. I had a flushing issue in my bathroom toilet so I made a claim for that and American Home Shield's website was very user-friendly. I was very satisfied.

I used AHS once and my claim wasn't covered like I thought it would be. I was a bit disappointed by that. I'm also a little concerned because I'm paying more than I should be paying. I thought it would have been $75 for the service fee. I had a welcome call and I brought that up but the rep didn't think that I was paying too much. Other people I know use AHS and it's only $75 rather than $100. But other than that, I was able to receive more detailed information about what exactly is covered.

The service of AHS is good. But the turnaround time to address the issue sometimes is a little lengthy. You can possibly get it fixed yourself before they can come. My most recent claim was a leaking faucet. The contractors that I was scheduled with reached out to me. They replaced the faucet because it could not be repaired.

There was a leak in a seal on a toilet that had went out. A plumber came and repaired it. We've had a few other claims along the way and I've never had any issues at all. American Home Shield has been great. The contractors that they've been using show up when they say they're going to and take care of all the issues without me having to be involved that much.

My AC was not working. It was not cooling down effectively. American Home Shield got the contractor scheduled fairly promptly. It took a little too long to get them scheduled. But other than that, it was a good service. They did good work.

I had a leak in my AC unit and AHS sent out a plumber. The plumber said I have a condensation leak and showed me the cause. Then, AHS sent me to Doctor Cool. Doctor Cool made me wait a whole week and then they lied. I didn't agree with what they said and the man got smart with me when I told him that. They submitted some copy to AHS and AHS said they were gonna pay for part of it. But then, I called Doctor Cool the next morning and the rep said the claim was totally denied. I called AHS back and they said it was not covered.

So far, I've only had to have two cases with American Home Shield, and they all went fairly well and quickly. The AC just stopped cooling all of a sudden and when the tech came, it was literally five minutes and he was gone. He was like, "Oh, it's just the battery on some kind of capacitor bank outside." It was a good fix.

The well and the air conditioner were hooked up to the same breaker box. Every time we would turn our well off, the air conditioner would go out. The first time I called though, I was charged $75 and the techs never came out because the AC came back on when we turned the well back on. The second time, I had the tech check it and he showed us all that. AHS is a home security to make sure that mostly everything I have is covered. But they're a high price I have to pay every year.

I like the convenience of being able to go on and request service and have that service fulfilled in a timely manner. The technicians were very professional and courteous. The man got the job done.