American Home Shield Reviews

I like the professionalism of how they handle my claims and the quick response times. Recently the contractor was great. They fixed the problem right away and expressed the 30-day warranty problem if it was to happen again Everyone should have AHS. They do a good job and it’s worth the money.

I like the services that American Home Shield has been providing and I’ve had several claims with them. I had one for my dishwasher and for electric. That took forever and I had to eventually resolve that on my own, even though several different companies had come out. One thing that guys from the service companies did not want to do was to go up in my attic and that was where the problem was at. I had to hire a guy on my own to get that electrical issue fixed now. Their guy went to the attic to fix things.

Repair people came out for my AC and what needed to be done was coolant needed to be added. That was not covered under American Home Shield so I took care of that myself. That is on top of paying the $125 fee.

I filed a claim for my fridge and my experience with AHS was excellent. The reps who came out were very good and since the repair, the fridge has been working well.

I’ve had a good experience where the contractor would come out within 24 hours and things are done the way they're supposed to be done. But I've had the other way where American Home Shield couldn't find anybody and it would take a while for them to get back to us. I had a situation where my water heater broke and when we got home, there was a lot of water gushing out of our garage door and the side door. We panicked and went to the garage, and my husband started to open the thing where the water heater was. There was a ton of water. I had no idea they carried that much water.

Recently, our icemaker and water dispenser were not working. The tech was on time. He saw what the problem was and did something to fix it. AHS came through except on one issue that I had. We had a big refrigerator freezer. They could not fix it so they gave me a $3,000 offer to replace it. But the refrigerator that I had was a $12,000 unit. So, that didn't work too well. But, we extended our limit on that and the rest is history.

I’ve worked on my pool for a while now and the salt generator wasn’t working. It wasn’t converting the salt water into chlorine and wasn’t registering. When the pool company came out, they started documenting other things that were wrong and nothing about it. So, the claim was denied. I called American Home Shield, got somebody outside the country that could barely speak English and said that it was based on what the technician said and it’s too bad.

American Home Shield did a great job with the company that fixed my refrigerator. In my refrigerator, the compressor went out one day, and I had no refrigerator. People came out quickly and fixed it very well. It's working perfectly and I'm very happy. I've always been happy with American Home Shield, which is why I keep signing up.

A friend recommended American Home Shield. He told me that they have good coverage with the home warranty, so I joined. My experience with them has been great. I used the service when the electricity for the water heater wasn't working. That claim process was easy and the contractor was good. Use American Home Shield.

A very nice gentleman came out for a claim I had and he said he repaired the issues that were going on but they were only partially repaired. There were two issues. There was a broken door and a broken interior door. That was causing difficulty with the ice maker. Only the exterior door was repaired. I need to make another appointment because my unit wasn't fixed properly on the first go.

I had some ductwork thru American Home Shield. The repairman checked everything out and said that the issues that were pointed out to me during the inspection weren't there. He was good.

I had Sears and Sears is better than American Home Shield. I didn't have a deductible with Sears. If you have more than one of the same appliance, you could do yearly maintenance checks to make sure nothing was wrong. American Home Shield does not do that. They only come out if something's broken. Also, American Home Shield doesn't cover deep freezers and window air conditioners. But when I had their contractor come out and check the hot water heater and the washing machine, they didn't take too long to get there and weren't there that long. Each time was 10 minutes and they were finished.

The tech who came out for my washer was fantastic, very personable and professional. He was excellent.

The AC wasn’t giving us cold air so we didn’t know what was going on. The tech came in, turned it on and it still wasn’t working. It turned out the breaker has been turned off by accident somehow. We turned it on and the tech also checked everything for us to make sure that everything was functioning well since he was here like a regular service. He was helpful and nice.

An outlet didn't work and when I made claim with AHS, they were very good. We feel comfortable about all our appliances since we had the warranty but we had a lot of trouble this last time getting somebody to come. At first, they had somebody from Right Way who came and we weren't happy because they didn't really know what the problem was. We asked for a second opinion and we waited and waited for a second opinion person to come. My husband had to call three times to get them to come and to wait that long was very inconvenient. But when they came after over a week, they got the issue fixed right away.

I had two air conditioning guys come but they couldn't figure it out. I did everything they said to do. Then the electrical guy came and he said it was not an electrical issue. But he took a picture of the air conditioning unit that had a frosted over part on it and said that it was clearly the issue. He asked why the techs didn't find it and I said I don't know. The air conditioning works, it's just the breaker flips all the time so, it stops working and I have to flip the breaker back. They can't figure out why the breaker's not flipping. So, it's incredibly frustrating.

I had a crack in the pipe. The plumbing service that AHS sent was awesome. The gentleman was very knowledgeable and professional. I'm happy that AHS employs a company like this because I've had my run-ins and a fair share of nightmare plumbers who act like they know what they're doing, but they don't, and they make the problem worse. This gentleman didn't talk down to me and didn't make me feel like I was a stupid woman. He explained everything logically and answered all my questions.

MS Services came for an AC unit that was not working. The guys seemed to know what they were doing. I was satisfied with the fix they did, but the actual problem was something else. They fixed a part and technically, that should have fixed the problem. But it didn't fix the problem because the unit itself is old. I had to follow up on somebody to come back and take a look at it again for a few times. I wasn’t getting direct, clear-cut next steps.

My heat pump wasn't cooling. The first contractor they sent made a bunch of repairs but that didn't fix it. I called back and AHS got 3 Rivers out. They pinpointed the problem and solved it. They had to order a part but the timeline exceeded my expectations. AHS was timely and professional. They provided good service.

I'm handy around the house. Plumbing, electricity and all that. But we're busy people so I don't have time for it. And if I need parts, especially for air conditioning, they don't just sell them off the shelf. That's where American Home Shield comes in handy. And I like the records tracking. So if we sell the house someday, I can say, “Here's all the service that’s been done, new up to X.” We've had a garbage disposal put in, and a couple of faucets fixed. A contractor came out for the heater one time. For the air conditioning, two times. We even got our washer and dryer on there. We've gotten our money's worth. You pay a plumber, it's 70 to 80 bucks an hour. It’s a minimum two hours kind of thing.

The garbage disposal was not working properly. The techs were very quick and nice. It was a very simple fix. Having AHS is good peace of mind knowing that if something goes wrong, I know where to go.

I did a claim online, and it was fine. The repair man who came was very knowledgeable and did a good job.

I needed some carpet cleaning. When I called, I was quoted $286. The rep called me back later and said, "We talked to somebody, we can do it for $126." That sounded decent. But that was weird. That aside, everything was okay. The people that American Home Shield sent were fine. A guy came in and did the cleaning. He was wonderful.

We called AHS regarding our home fan. The techs went up into our attic and found that the fan had been set to some temperature, like, 115. They fixed it. It all happened very quickly. What I like about having AHS is that I don't have to pay a whole lot of money to have things fixed. What I don't like about it is, that we have another claim out right now and they set us up with a company that is an hour and a half away, instead of setting us up with a company that is within 10 miles of our home. So, the company that's far away doesn't come to our area very often. They recently canceled their appointment because of a family emergency and it meant rescheduling. It was a big deal because my husband was there specifically for that reason and now has to make plans for another time to do the same thing.

When we called, American Home Shield sent somebody out. What I wasn't happy with was the end result. We have a problem with the way the water tastes coming out of the refrigerator even with the new filter. The technician put a report in, but we never heard from anyone, including American Home Shield. I finally had a call three weeks later to be told that the technician didn't see anything wrong. The water still tastes horrible, and we never got a follow-up phone call. We had used American Home Shield on another claim. The first technician that came out never submitted the report. They had to send a new technician and didn't charge us for that. They did a good job after that.

My panel went out, and the tech had to drain the pipe. It was a good experience. Everything's working well. Overall, I'm satisfied with American Home Shield. I did have an issue with one contractor they assigned me to. But for the most part, most of the contractors have been pretty good.

I had a service I was provided and I am still having issues. I paid for someone to come out, which is the service fee of $100, and they came out unprepared with the proper equipment. I was told it was because American Home Shield did not specify what I had specified through American Home Shield for them to come out and do. I also had an AC issue and I called AHS for it. It was very easy to get through to them. Their rep told me about the contractor that was coming out and the date and time. The AC guys came in, did what they needed to do, and they moved rather quickly, and I haven't had any issues with my AC since they fixed it. So far, with American Home Shield, I have not had any issues as far as calling them to do a request.

AHS has been responsive. There is a delay and that's just the times we live in, from calling in with a repair request and getting somebody out to the property. Our air conditioning went out on the hottest day of the summer and the vendor couldn't come out until four days later. Asked if we could get another vendor from the ones that they have and was told that it's about that type of delay. It is what it is, but when you're in 100-degree heat and you got no AC, that's a problem. But the techs I've worked with have been good.

My first claim experience with American Home Shield was not good because they said that it wouldn't be covered. So, I needed to fix it. It was fixed outside of American Home Shield. The plumbing issue was still there. I tried to call the original plumbing people, but they didn't come and fix it. So, I had to get another plumbing person to come in. It wasn't American Home Shield’s fault, but it was whoever the plumber that we worked with.

The refrigerator blanked out. I called AHS. The techs looked at it, said that compressor was gone and that they would find getting a replacement. They haven't replaced it yet. I had to call them back to see what was going on with the claim. I got in touch with the lady on the phone. She said they'd send something right out to me.

The refrigerator was not working. I called American Home Shield, and their rep was good and up to the point. Everything was fine.

American Home Shield's service has been good. I had a microwave going out, and they had to order a part. When the part came, Knockout came and fixed it.

We had our garbage disposal changed and it was horrible. It was cheap and loud. So we bought our own and had someone else put it in. Then we had a claim for the water heater, which was awesome. We had our heater in our house went out, and it took a month, but it was because of the backlog of getting Chips to fix it. But the contractor did a beautiful job. They had to come back four times because they fixed it and it went out again right away.

I'm satisfied with AHS. The first time they sent a company for my AC, it took two weeks to get the job done. But A & R Complete Services came out recently and it was quick and good.

We requested repair and American Home Shield jerked around for about five days. I called two or three times and they said nobody was available. I had already talked to R & T Mechanical because they had done it before through American Home Shield. They said they had an open schedule and I would just need to give them the number and they would know. I called customer service and I told them what R & T Mechanical said. They told me that they were not in my area. I understood that but nobody else is in my area. They're the closest and less than an hour away. About a day and a half later, they finally got approval after R & T Mechanical called the home warranty field rep and asked why they could not get the deal. I was trying really hard and I called three or four times.

My stove went out. The tech that AHS sent came out and he said that I needed a new one. However, the day that they came to put it in, they didn't have everything that they needed to put in. That left me without anything to cook on for my family for almost a week. They came out on Thursday and they couldn't come back out until that Tuesday. I called and I didn't appreciate that because I paid for a deductible. I don't think that was fair for me because I didn't think I got the service that I was supposed to have got.

Heritage Air and Heat were very professional. They did a good job in our recent AC claim with AHS. It was an easy process and everything went smoothly.

It took a while for the techs to finally discover what was causing the air conditioning problem. It was three visits before, so there was a lot of waiting in the heat. They thought they had it fixed and when they left, it worked for an hour or so. It's a problem when they're not able to stay long enough to know if it's working. Finally, after the third visit, they decided that it was a part. They had to wait to order the part. I should not have to wait too many days before they come back. And this last time, I should be able to call by either that evening, which I sometimes did, or the next day. But then, they've got their schedule, too, so it might be into the next week. That should be first on the list, especially after it wasn't fixed, at least by the second time.

In May, we were trying to get our garage door opener fixed. A person come out and said he was gonna have to order a part. But a few months later, still no part. They gave me different stories. One was because of the supply problem and another was because of the war in Ukraine. I got tired of waiting so I paid out of pocket to get it fixed. I also had a claim for our air conditioner and the contractor that came out said, "It's working. We can't fix it." I told them that it was making a clicking noise. But they said as long as it's working, they can't do anything to it. I didn't like anything about American Home Shield's service so I got rid of them.

The AC was leaking water from the top. The techs have been out four times since the call went in. But it was working 10 minutes before the tech came back. When he blew it out, somehow all of the Freon in the unit was out. Two hours after he leaves, I had no air conditioning. They had to come back again and a different guy found the leak. That cost me 450 bucks for the Freon. I asked for the same guy to come back again because the AC was leaking again from the top. This time, he cleaned the whole thing out. As of yesterday, it's working fine.

We like American Home Shield because we rent our house out. So, if there are any issues with any systems, we call them up and they get someone quickly. I saw online on the American Home Shield website that, “Book your free annual tune-up for your AC.” I was, “Okay, we're leaving here. So I want to make sure it's good.” I did that. And it came back that the compressor was going bad. And there was a refrigerant leak, which we figured there would be something wrong because it wasn't keeping up during the summer. The contractor found that, and it was nice and simple. The company worked with AHS to make sure that they got it all fixed. Luckily, the company AHS worked with was amazing. And the guy didn't stop until it was fixed and corrected.

A1 Mitchell’s was great. But I almost canceled them because when I looked them up on the internet, they said that they were coming from Vegas. I didn't want to wait a day. I ended up not canceling ‘cause when I called first thing in the morning, they said, “No, we're in Pahrump.” I said, “Cool.” They did like they said they would do, showed up in between the little window. The tech did a great job. He knew what the problem was in a few minutes, came inside, checked the air after that, and everything was gravy. The tech even worked with me on scheduling a little bit ‘cause I had a class and he was willing to work with me even though it was in the busy season.

It's the first time that I've used American Home Shield. They addressed the issues that I've called for. But it was another issue that they could have addressed better. I'm still disappointed on that part. I had a drainage problem with the sink in the kitchen. A contractor came out and took care of that. However, they pointed out that there was a leak coming off the cold water side. I couldn't turn the dials off but they didn't do anything about it.

I am a Property Manager and I manage about 60 properties. In past, we have always used Fidelity Home Warranty, but because they were substantially less expensive we decided to try American Home Shield. BIGGEST MISTAKE WE EVER MADE! Not only do we spend countless hours on the phone with their Horrible Customer Service Department, but this company's vendors are horrible. They will also lie and make things up in order to get out of covering big ticket items like A/C units and Water Heaters.

We had a claim for a washer and it went good. It took a bit. The contractor had to get parts. But the technician was upfront.

So far, we've been very satisfied with AHS, especially with the items that they have covered for us. If you call in, sometimes you could tell them it's urgent. On the weekends, they may or may not be able to still get somebody out that day. But they ask, though, if it is an urgent situation. I would recommend them.

I called up and made an appointment when I had a leak in my inside unit. The contractor who came was great. With AHS, I like being able to call somebody and having a single point of contact for anything that goes wrong in the house.

My experience with American Home Shield has been great when I work with them online. The call times are horrendous. It takes a long time to speak to someone. You don't get to speak to somebody that's from America the first round but in the second round, you do. I've talked to some lovely guys that have lived in Georgia, and they are very helpful. The first round of calls goes to a call center someplace not in the US. Once you get into where they're starting to troubleshoot, they bring it back home for you. Once you get online or if you get to the secretary, everything’s well and they always resolve things nicely. The end result is always good. The only thing is I've tried many times to ask them to just give me this provider, but that doesn't always happen when you're doing claims online. Other than that, I had to replace a dishwasher yesterday and they can't be more accommodating.

The guy that came out that fixed my refrigerator was professional, neat, nice, and informative. The issue was resolved in one day.

I submitted a claim to get my AC looked at and it went well. I got a call from a company within a few hours of submitting the input ticket. I was happy with that. The company took a couple days to come out. But other than that, it worked like it was supposed to. The tech was a sweet guy. He was thorough and he explained to us what was wrong. He showed us a couple of things. We were happy with the guy, too.

The air conditioner was leaking. The tech put Freon in it and it still happened again. The tech came a second time and said the coil needed to be replaced. AHS has been very good. Everyone has been pleasant and seemed to be knowledgeable about their craft.

For my recent claim with AHS, the toilet in my upstairs bathroom was leaking down into the foyer downstairs. We found out the first time that it was something up under the toilet that needed to be replaced. But then, my son stopped the toilet up and it started flowing again. The techs had to come out a second time and he cut a hole into the ceiling, but the toilet still was doing the same thing. So, he doubled up on whatever layer he needed to double up on and it fixed the issue. I love AHS. I love the fast service. We've only had one bad incident with them and that was an AC unit and it was the company that they dispatched to us. But other than that, everything's been great.

I like American Home Shield's service a lot. In this day and time, it's a good idea so I signed up for it. It probably saved me a couple of bucks, so far. I used the service for my unit when it was running and not cooling off. I shut it off and actually saved it from needing an air conditioner. The guy that came said that if I didn't shut it off, it would have broken the unit. It would have quit running and it would have needed a new one. That guy was perfectly fine.

The garage door opener malfunctioned. The contractor had to get another garage door opener and come back. They were really nice and professional. They explained everything to me and kept me informed.

We had our house rekeyed. I did a service request online and that was quick and easy. The guy that came was very good, really professional, and he knew what he was doing. Because it’s a new house, we didn’t have some of the keys that we needed. He was able to make them and overcome that issue.

American Home Shield protects me from paying thousands of dollars, and I like their website. It’s awesome. When I submit a claim, they tell me who would be coming, and I look at their reviews online. The quality of the contractors has been good, and I'd tell friends to go with American Home Shield.

I like American Home Shield’s service so far. In beginning, there were some little bit of problems with it. But after a while, we talked and we solved the problem. I was having a hard time getting people to come out to do the estimate on the repair I had to get done. They sent one person out to do one thing and I wasn't too pleased. I called and complained about them and American Home Shield settled the problem. A different contractor came out and did the job fine. Other than that, everything was fine. When my father did this claim, they made contact the next day. I'm really satisfied with the timing.

The fan motor inside our furnace went out. The technician got out there the next day after my wife submitted a claim with AHS. The technician that came out was awesome. As soon as he got in there, he took apart the unit real quick. He tested three things on the circuit board. When that was deemed that that wasn't it, he went ahead and took out the fan motor for the furnace and did a quick test on it. It would turn over as long as he could go ahead and start the fan spinning manually. It would kick on.

American Home Shield has been a great help, me being a new home buyer. When you own a home, you're responsible for everything. So the minor things that they have been coming out to help with have been appreciated. They provide great customer service and the vendors that they have that come out to the home are great. I've had a plumbing issue. They also worked on my washer and dryer, refrigerator, and garage door. The customer service reps that I've been working with are very professional and they know their product.

The AC claim was successful but with the plumbing claim, they sent the technician and I had to pay $75. Even though it's a plumbing issue, because it's outside the foundation, it's not covered. So, I called AHS and said, “Hey, you know it’s not covered. Why did you even send a technician and take my $75?” They said, “Okay.” I understand they will refund and I asked them to send an email confirmation. They are a billion-dollar company and they cannot do it which is strange. As a consumer, I need I need clear communication. I kept on calling them every few days. I gave them time but it took more than 10 days to get my money back. That's when I disputed to my credit card. In a couple of days, I got the money.

We're liking American Home Shield. It's a quick service. The app is easy if we have any repairs and the customer service is awesome. But it's hit or miss with the people that are contracted with American Home Shield. One was awesome. When the appointment got booked, they texted us right away and scheduled us. Before they came, they called us. After they ordered the parts, they texted us that it had been ordered. They told us about the timeframe. That was the best one we ever had. But with the middle one, it was a horrible experience. It took almost a year to get the repair on our dishwasher. Their customer service was very bad. They lacked communication. One person would say something but the other person would say something else. I had to do my own diligence in following that up because they would never do. We had to argue with the supervisor.

We had a leak in our ceiling and it was from a bathtub that was rusted out. AHS does a great job of assigning a contractor in a very thorough manner. They get you in contact with the contractor within 72 hours and they're usually very helpful and can work around your schedule as well. Most warranty companies are sometimes hard to deal with but American Home Shield hasn't really steered me in the wrong direction.

I had water that had been leaking down through a vent. The service guy looked at all of the lines that led to that. I suspected that the condenser was running and the water was backing up, down and running into the vent. The guy was not able to find anything when it was all said and done. But I just have to keep watch on it. The guy was good. He crawled up my attic and took lots of pictures on his phone. We looked at everything and he discussed things with me. Even though he was not able to resolve the issue, I was pleased that he took considerable time to try and investigate it. He was here for over two hours trying to diagnose the issue.

My garbage disposal was leaking water up underneath the sink and the repair guy did an excellent job. He didn't stop and was very professional. When I had my apartment, I had American Home Shield back in the day. So, this is not new to me. You gotta pay a lot of money out before the contractor even comes and that's no guarantee that the job is gonna get done the way you want it. So, I watch them closely to make sure things are getting done right.

So far, I'm liking AHS. It might be a little bit too pricey for me to be using. I used it once in two years. But it was there when I needed it. Recently, my oven was not coming to pretreat, it just stayed at pretreat. The service guy knew what the problem was right away. He was very nice. He knew his GE. He pulled out his phone and clicked on the model and he had the part in his truck. He fixed it in half an hour. It has been fine ever since. The support of AHS was also good. They answered right away. I didn’t have to wait that long and they scheduled me at a good time for me, which was good.

My experience with Sears was great, but my experience with American Home Shield sucks. I had an issue with my air conditioner. I called American Home Shield and told them what was going on. They said within 24 to 48 hours, somebody would be contacting me. But I didn't hear anything. I woke up one morning on a Thursday to a text message to let me know that somebody was going to be at my house between 12:00 and 2:00. But there was no phone call. I called them, let them know we have jobs, and that I couldn't just come home from work because they decided to come that day. So I made arrangements for them to come the following Friday. I sat there all day long but they never came.

They had a long hold time, but my claim went through decently. The techs were also very prompt, professional, knowledgeable and nice.

I love Home Shield. They are very reasonably priced and their service has been great. They always connect me with the right person. Once they connect me, I get a quick response and an appointment set up. I did a claim when the programming of the motor and the remotes of my garage door were not connecting. The techs fixed those for me. Everything was very quick.

AHS is right on top. Anytime I go online and make a claim, they call me. If I call, they’re responsive. I’m very happy with them. Recently, we had a water leak in our laundry room. I contacted AHS on Thursday, and a plumber came out on Friday. The only one I had an issue with was the electrician that came out. He was filling in for a guy that was ill. You could tell that our problem was simple, which we figured out with him there. But he was in a hurry to get to the next job. I felt rushed.

My AC went out and it wouldn't kick back on. We got it to work the next day but it turned out to be a capacitor issue where a baby snake got up in there and shorted out my capacitor. I did a claim online, and the website was very easy to use. I typed in my issue then they sent me out a claim number that told me they'll be in touch with me.

The sink was leaking in the kitchen and my issue had to be addressed right away so I called American Home Shield. They sent a representative and he was very good. The whole sink itself had to be pulled out and he fixed it.

Every time I would turn the AC on, it would trip the breaker, and the fan would stop spinning. So, the contractor came out and diagnosed. They said the fan motor was bad. My assumption is American Home Shield has already validated that it's a good and reliable contractor that does the work. I rarely use a home warranty and when I need it, it's not an emergency but many times, it's urgent. So, getting things done in a timely manner is important. Everything, so far, has been great with American Home Shield. I hope that continues.

We had one of those automated vent hoods and it rises and falls. It got to where it was constantly going up and down and it wouldn't stop. We called home warranty on it and the guy came out because he was with GE Appliances and he said, "Yeah, this is a known issue. Over time, the stove works its way back. All that's happening is the head of the hood is hitting the back of your wall. He scooched it back out and it worked fine. We felt really stupid but the warranty was worth the investment. The guy was really nice. He was on time and he was professional. He laughed a little bit as he showed us how to move the stove out. He said, "Hey, if it does this in the future, you can do this yourself." That was probably the best experience that we've had.

The service of AHS has been okay. I had an issue with one of the vendors, though. We had put in a request for the AC through AHS and they did what they were supposed to do. But the vendor never responded to us and his voicemail would not take messages. I called AHS back and they were able to finally get me another vendor, who then got out here and did his job. But that took a number of weeks to repair a central air unit. But we were very happy with them. They got up in the attic and addressed the problem. Got it figured out. It's been working great since they did that. They went out of their way too to make sure the other lines were all unclogged. We also had techs work on our refrigerator and dishwasher and the guys did a fantastic job. But, getting parts took some time. Then AHS sent us a plumber. We had a clog in the line. He did a great job too.

I only had service with American Home Shield one time but I had to pay a service fee to have someone come out. That was a little bit disturbing. We had a dishwasher that was leaking. In order to have someone come out, I had to pay a $120 service fee to have someone come out and tell me that it was a $26 part. Other than that, we didn't bother them. The service was performed very well.

The AC wasn't working and submitting a claim to American Home Shield through the internet was convenient. Someone came in less than a week, which met my expectations.

Our AC was not working. American Home Shield sent AirMax, and they were timely and they fixed the problem on the same day.

There was an issue with the tray in my microwave where it was sparking and for whatever reason, my microwave wasn't consistently working. So, I submitted a claim to American Home Shield. Then, the oven had a strong smell of gas when I tried to use it. So, I decided to reach out to see whether or not someone can come take a look at it because I was afraid to use it. I had the service with AHS so I figured that I could use it to do that. The service with PJ Appliance was good. The tech had to come out twice, once to evaluate the problem and order parts, and then the second time to fix it. They solved my problem.

American Home Shield provided me a link once it was determined that I would need a new dishwasher. I selected one off their website and then there was a service provider that the appliance was shipped to. Once I got the authorization to go order a new dishwasher, it was really smooth. I enjoyed that because it took the worries about getting rid of the old one. Also, they seemed to give me a better deal than the alternative option of giving me 500 bucks and then I have to figure out what to do with that money. It was like a white-glove treatment. So I really appreciate that.

My experience with AHS has been good so far. The interactions have been easy and relatively straightforward. We've been happy. All Appliance Parts was great to work with. They had the parts that were needed. But it ended up costing more than the washer, so we got credit for it. We got a good price on it and we were happy with that. I would recommend AHS.

I had an issue with my garbage disposal. American Home Shield replaced it. I also had an issue with electricity and all it was is it needed the dimmers to be changed. $100 is okay. The dishwasher started making a funny noise, and all the tech said was food got in the whatever. He cleaned it out and that was the end of that. I also had a guy come twice. The first time was the heater right before the winter. He checked out it out. He said it needed to be cleaned and they don't do that. Nobody told me he didn't. And they didn't offer to clean it, either. I had to find somebody because AHS said they don't find maintenance things. This time, I did it for the air conditioner. The guy came, the $75 tune-up. And he said everything was fine and he went on about his business.

There were water spots in my closet on the baseboards. I could tell that there was moisture there. The techs had to cut a small piece of sheetrock to get through that leak. It ended up being a much larger one. Another company came to fix that leak but now they're having to do a whole rebuild. But the service I got from the contractor was great. I would definitely recommend my experience and make friends go with AHS.

I've had the policy of AHS for about a year now. So far, their service seems to be fine. The techs came out recently because there was a clog in my drain and noticed that running the washing machine, water was coming out of the pipe onto the basement floor. Apparently, there was either some paper or a paper towel that was already in the line that was clogging it. The techs snaked it and then everything was good. They were really nice.

Our AC wasn't working. The techs fixed something and then a week later, it went out again. But they were very quick to come and address the issue. They were very professional. I like that with AHS, there is an assurance of not being at a high cost in the event that something happens.

The garbage disposal wasn't working. I had a perfect experience with the reps. The company was scheduled for the next week so I called back and told them, "Hey, listen, you have to look for someone else because I need that to get fixed today because it's leaking all over the counter. The techs replaced that. They were very professional and did the whole job in one day. AHS works. You don't have to spend a lot of money to fix the appliances.

There were issues with the ice machine, Freon, and water dispenser of the refrigerator. I called the American Home Shield number and technicians came out. Everything was quick and pretty good. Shout-out to all the technicians.

I used American Home Shield's service last month, and they solved my problem. When the service guy came, he was very personable, very knowledgeable, and took care of the problem in no time. I needed coolant for the AC, and I paid about $300 out of pocket including the deductible. I’ve just had problems getting in touch with American Home Shield because they don’t recognize 340 numbers, even though it is US territory and it is American. I can call everyone else, but I can’t call American Home Shield. So, that is something that they might need to work on. I had to get another phone to communicate with them and get the issue solved. Overall, I’m enjoying American Home Shield. I’ve had other people who are not very good at all. So, this is the best company that I’ve come across so far.

I didn't like the way the process was. They tell you you will be contacted in 48 hours, which they did. But they don't make apparent that it takes another 48 hours for a contractor to call you. It took five days. But the repairman called and came out the same day, which was nice. He was very good. He came out on Friday and sent the price to American Home Shield on Monday, but they rejected it. I can see rejecting about $5,000 but I can't see rejecting $2,000. It took another six days after I did several calls to customer service to get it assigned to someone else to come out and give a second price. I called the 2nd contractor and they said, "No, we rejected it. We're off their list." American Home Shield tried to get someone else and that took another three or four days but they rejected it.

A-US Air came out three different times. On the most recent visit, the guy came to see my AC and discovered that there was an electrical problem. He turned it in, and the man from the electrical company came and said, “The breaker is gone. We'll get back in touch with you.” It took a week to get back in touch with me, but finally, he did then he came, brought the breaker, and fixed it. It never took that long before, and the only good thing about that was we have two units, one upstairs and one downstairs. The one upstairs was the one that wasn't working. Thank God for that, ‘cause we live downstairs. So, we were still comfortable.

I like American Home Shield’s service. We moved in our house last year and we have used it a lot because there were a lot of problems. It’s been great. We used them for our air conditioner, and they replaced two of our heat pumps. We had come out of pocket. We did plumbing, electrical and all kinds of stuff.

Our GE refrigerator stopped cooling. The tech came out and he said the option was to get a new one. It didn't take long at all. From the time I put the claim in to American Home Shield, it took about a week to get a new one. The warranty is working great and I like how fast things move with AHS. They're very polite and the people who come in are professionals. So, it's a good product.

We have a double oven and our lower oven coil needs to be replaced. It didn't work. Then we had a dryer door that needed new hinges. It wasn’t closing. I did an online claim to American Home Shield through the website. Their site is easy to navigate.

The service of AHS is great. It's also a great investment. Airforce Heating & Cooling came out for my AC claim. They did good work. The technician they sent out was really nice.

The AC was repaired fine, and the people were fabulous. However, for the claim on the refrigerator, we had a very bad contractor and I was torqued about that. The contractor was ADA Repair. Our refrigerator was not cooling consistently on the freezer side. ADA came out. Unfortunately, they sent a gentleman who didn't speak any English. I don't think I was able to effectively communicate what I thought the possible problem was. He said it could be my control board then he left.

I raised a claim for all of our outlet switches in the bathroom that weren't working. An electrician came out. What he mentioned was we didn't need those kind of switches in all the bathrooms. It's a daisy chain. If there is a high voltage, it's to stop the things from moving on. So if you have stopped it at one place, you don't need to do all over. He said people usually put everywhere, and this is how they make money. They had installed everywhere. Only one switch was bad. He replaced that one switch in the downstairs bathroom, and that fixed all our outlets. We have two upstairs bathrooms, one master and one kid’s bathroom. Both were not working. As soon as they fixed the downstairs bathroom, all the outlets started working. It was quick.

We've had American Home Shield for years and we've gotten some benefits from it. However, they say a lot of things are not covered, and it’s kind of annoying. When it works, it is okay but it doesn't always work. Recently, we had our AC worked on. Somebody came and fixed something small on it, and it's working again. When we started with AHS, we were paying $49 for somebody to come out. We're up to 80 now.

Hello: I joined the American Home Shield last year to cover my home appliances and other items. I pay about $60 monthly and $125 copy if I call for service. Last August 11, 2022, I called for service to repair my microwave. The microwave (one top) is leaking oil/grease on the top (inside) of the microwave.. I think is coming from the magnetron unit. So my family is afraid to use it for safety reason... it may explode?

I've had claims for the fridge, the air condition, and a faucet and the service is good so far. It is expensive but it works. The only thing was the response time from the supplier was three days after I request the service. If AHS can make the wait shorter, that would be very useful for the users.

My central air stopped cooling at the beginning of May 2022. Two weeks after making claim AHS selected contractor came without tools to test and determine issue. Week later came back and no longer needed to test. Just added refrigerant (cost to me $360) and closed claim. Two weeks later not cooling again. Multiple tests and cut system apart. Now two months later still no parts for repairs. It is hot and I am old. Calling AHS I learn no one takes responsibility and everyone but AHS is responsible. AHS does not return calls. This is not a one off situation. AHS took two months to replace a refrigerator that would not cool last year at this time. I cannot recommend AHS for those who expect timely repairs and service. New research points to increased health risks associated with elevated night temperatures while sleeping. No central air in Florida in June, July, and now August. And if I repair instead of AHS they don’t pay. Great business model.

We used AHS a few years ago and some of the contractors that came out weren't the best at the first go around on fixing some things. Everything at the end of the day was fine. But they had to do multiple visits. But I haven't had any issues most recently and I like everything about the service of AHS. Their coverage is fine. I also like the fact I just call and the issue gets taken care of.

I don't like American Home Shield. A & M Plumbing hasn't entirely fixed the problem but they tried. American Home Shield got them out here in a timely manner, which is unusual. But based on their track record, I'm not willing to put out the amount of money it costs now for what kind of service they give you. I've had claims denied. I've had multiple people come out to try to fix the same problem. A lot of their people don't seem to be capable of handling the problem at all or they tell them the wrong thing. When they come, they're not prepared for what the problem is even though you've told them a number of times.

Submitting a claim was an excellent experience. The techs were very professional.

AHS sent out Edelen Door & Window for our electric issue in our garage door. The claim went fine. They were professional. Everything has gone well, so far with AHS.

We had two claims wih AHS. One, there was a lot of frost in the bottom freezer of my refrigerator. Then, the water spigot that's attached to the fridge was really low pressure. I called AHS and the reps were very good and well-trained. They repeated everything I said so that they could make sure that they understood me correctly. The tech who came out was prepared, but he had to order parts. He also had to get approval from American Home Shield first because it was over the limit that they would allow him to fix it on the spot without approval. Everything is functioning perfectly now.

AHS needs to be a bit more selecting with the technicians that do the repairs for them. The individual from would never keep his schedule. They told me they're gonna be there at 1 o'clock, I took time off from work and they didn't how up. The tech did that to me three times. It got to a point where it was no show, no more. He subcontracted the job. I never made contact with him after the second time that he never showed up.

The garbage disposal was leaking. American Home Shield has a website. I went there and requested service. The contractor came on time, and the service was good. The tech was in there and out. It took him about an hour. He repaired the existing because it was a new garbage disposal. He had to tie in the parts of where it was leaking. He just had to tighten it up. I like that don't have to worry about being scammed. Like if I had called the outside plumber. It's just a flat deductible. And I don't have to worry about AHS saying, “Oh, this is going to be $800.”

The fridge was leaking condensation fluid into the bottom of the freezer. Then, when it built up enough, it would push the freezer thing open and defrost everything if I didn't break the ice up every couple of days. I did a claim to American Home Shield and once the appointment was submitted for scheduling, then they gave me the name and the phone number. A Sears tech came and he was nice. The issue was a clogged condensation line and the evaporator coils were all frozen up. I had defrosted it in the past, but the problem was I didn't know how it clogged. It seems to be working okay.

Our AC quit cooling. I did a claim online and the tech got out there that same day. He figured out the problem quickly and made sure it was fixed.

American Home Shield is very professional. They take care of their clients and they’re all around good. My condensing unit had to be replaced, and they came and replaced that. It's working fine but I have a little issue. The guy said it should taper out, but it hasn't tapered out yet.

I love Home Shield, but I'm so disappointed again. I called them on May 18th on my air conditioning unit, and they told me that a man from Billy's Air Conditioning in Lynchburg will contact me within 48 hours, which would be May the 20th. On the 20th, I didn't hear anything from them, so I purchased a used window air unit in my bedroom. On the 24th, Billy's Air Conditioning came out to my home. They said I needed a service board. From the 24th of May, they did not come back to me until June 15th. So, I ended up purchasing another used air conditioner going to another bedroom and also my kitchen because my house was hot.

My upstairs unit wasn't cooling. The tech went into the attic and checked a few things. He then went outside but he came back and said everything was good. He said he added a bit of coolant and something else to prevent leakage. But it's still having the same issue. Now it's kind of worse and it doesn't even cool down at night. AHS contacted me today and said that the company was going to come back out. So I have an appointment tomorrow from 2:00 to 4:00 PM.

I had a problem recently. They have my card on file, but they said that the service fee didn't go through with this whole big run around. They helped resolve my problem and they were fine. But I had another billing problem that I wasn't pleased with. If something isn't worked through, they can give a discount or waive a fee. They were very not flexible. I'm looking into their competitors soon.

I've had Home Shield for about two and a half years. In my other home, I had them for probably 15 years. When I bought this new home, it was with some other home warranty for the first year. When that was up, I went back to Home Shield because I've had good results with them regarding my washer and dryer and one appliance. I only used them three or four times over that span of time. I used the home warranty on appliances in my kitchen and they were great. But the air conditioner has been an issue here. I've had techs out four times and they keep filling it with fluid. We've had them fill it four times. There is a leak and the techs said, "Even filling it the first time, there's a leak somewhere." The third time, the guy charged me $250 to put a micro leak thing gas in there. Two weeks later, we had to call them again and I was really frustrated.

The claims that we have done have been handled well. I submit the claim online, pay the copay and then normally, I'm receiving a call within 24 hours as far as to get it scheduled. The overall turnaround to get somebody out to the house has been very reasonable. Having American Home Shield, there's a limited amount of financial liability on my behalf for major repairs, and also, there's peace of mind.

I always call American Home Shield directly when I have a claim. I bypass the automated part because I get to fussing and cussing at that. I want to speak to a person. I had two orders in with the home warranty. The first one came, which I was shocked, surprised and very happy about. I didn't even get off the phone with American Home Shield and the plumbing people were calling for an appointment. Plumbers from Best Care of North Alabama were here the next day.

American Home Shield AHS is a very good company to deal with. The service to get your tech out is very good. And their service techs that come out are good. I've had somebody come out earlier this year for the central air unit, and he was excellent. Matt was his name. He was from East Ohio Gas. The guy was phenomenal. And the other gentleman from Mr. Appliance was very good. There was a gentleman that came out before him earlier in the year from a different appliance company that was out of Streetsboro. They did not resolve the problem.

I had a garbage disposal leaking below the sink and it needed to be completely replaced. The contractor’s work was very professional. The quality of the one that they put in, which was a concern, was good. Overall, it was a very good experience.

The first time the contractor came, the AC unit kept running and running, and the second time, it wasn’t cooling. They did whatever they needed to do and now, it works. So, that's awesome. American Home Shield is prompt, gets things done quickly and doesn't cost a lot of money. I enjoy having them and I tell everybody to get them. So, both my kids have them as well as my mother. It's great.

I put in a claim with AHS for a few things. A couple of different companies came out. When Sears came out, they were the ones who really did a good synopsis of what was going on. But this has been going on for four months almost, back and forth with American Home Shield. This particular process has been a nightmare. I finally got them to the point where they realized they needed to replace the refrigerator.

One contractor we had was Foxcroft HVAC and they have done a couple of things for us. For our furnace, we had to have a couple of technicians come out here to figure out what was wrong with it, which was aggravating. But in the end, they did fix it. Recently, someone came right out, fixed it, and was gone in 20 minutes. Everything works great. The technicians were very polite and helpful.

My first and second claims with American Home Shield went well. The contractor came out at a good time. So everything was real professional.

My claim with AHS for the heat pump took 67 days. It was unbelievable. I never had a problem with AHS about anything. Every time I called that 800 number, I get the same people. I don't know what country these calls go to, but I had a hard time understanding most of them. They were all very polite. I called every day and everybody said, "We're going to take care of it." I said, "When?" They didn't know what it meant. I said, "Everyone says they're going to take care of this." It was 90-some degrees starting in May here. We've had an extremely hot summer. I said, "I need air conditioning. I need to know a company that's going to come and fix it." I've had two companies and they were both so busy, that they didn't even really want to talk to me.

American Home Shield saves money because everything is expensive now. However, I was disappointed last time because my fridge was out and it took the repairman three times to come and get it right. First, he said it was a valve. It started running then stopped. The second time he came, he said it was something that wasn't running. He started that. The third time he came, he said that it needed a motor. He said he caught that last time. If he caught that last time, he should have checked it the second time before he left. But he didn't. So I had to call them back a third time. I don't think he should have taken three times.

I always call American Home Shield when I have a service request and customer service is very helpful. One contractor we had was Sears and they were great, very polite, and informative. We've been with American Home Shield for 21 years. We moved from Florida and we had two homes there. In the past year, we moved to Pennsylvania and we picked up our new home here. A lot of people here don't know about the home warranty so we have been telling them about it.

American Home Shield provides quick service. They have outstanding customer service. The latest time I did a claim, it was for the oven that was overheating and burned all my cakes. I eventually got a temperature gauge and found out that it was 10 to 15 degrees over and only stayed on high. It wouldn’t go on medium or low. I called AHS and they sent GNB. They came out two days later. It was gonna cost too much to repair the oven, so they went ahead and got us a different oven. I had to pay the difference.

My garbage disposal broke. As soon as I called AHS, they picked up the phone. The tech came out the same day and fixed it. I liked the tech a lot. He was clean, efficient, and didn't mess around. It took him 20 minutes and he had it going again. My air conditioner also broke this spring and the techs came out and fixed it. I'm very happy with the service of AHS. It's a great service. If you got an older house and not a new house, I'd recommend it. It's the same thing as having Aflac to me.

At first, the service was rocky, but lately, they've been doing their job. They are good people.

My AC was blowing hot air. I called American Home Shield and they had someone to come out at first. They put the coolant in there and then it started working for a little bit. They said there were no other issues. All we needed was just the coolant. But, about a week later, it started getting hot again. We asked AHS, "Could we get the same people? Because we had already paid for a refrigerant." AHS said they were trying to get them, but they weren't on there. So, we weren't able to get the same people. Someone else came out.

I'm a long-term American Home Shield customer. I like that I don’t have to pay all the extra money when something breaks down. I had an AC claim and they told me who was coming and who will be calling me. I'm satisfied.

We had a few things that came up after the purchase of the house. The AC unit stopped working. Then we got someone with the American Home Shield, and as soon as the technician left, the second out of three AC units stopped working. We told them we would like to call another company for the second unit, and they did and it was great. The second guys were swift and wonderful, and they fixed more issues than they thought they would. We are still waiting for the first guys to do something. They've been rescheduling us multiple times. So today, I called American Home Shield and said, “Do you mind if we just go completely with the second AC guys other than the first? We truly would rather just work with them at this point.” They said, “Well, we'll see what we can do"

My most recent claim was for a big hole in the ceiling, and the claim before that was a plumbing issue where they had to go into the wall. When the gentlemen came out to patch a hole in my wall, they had to run to the store and get some more stuff. Everything was done in two hours.

The plumbers were very professional. They looked at the problem and took several steps to fix it. Fortunately, they were able to fix the problem. I am happy. I didn't get any resistance in the claim and American Home Shield was quick in getting the plumbers out.

Some of the operators American Home Shield has don't speak or understand English that good. Also, I still have the same issue that has been going on for the past month. It's the AC. The contractor seemed knowledgeable. I’m being understanding with them. It's just getting parts. It’s a busy time of the year. I get it. And as one thing is fixed, something else goes out. I never get to where I can fully use the ac for a day.

It's nice to know that if you need something or need help, AHS is there. Recently, the garbage disposal wouldn't work. I called American Home Shield and they sent a guy out and he put the garbage disposal in but it still didn't work because the switch on the wall was broken. The electrician came out and did the electrical switch and it was all great. Now, the garbage disposal works. The first tech was very responsible and clean. The second guy was the same. They both did a great job.

There were a few people that came to my house to take a look at my kitchen sink, but they didn't fix it. But Red Wing Plumbing was recently out and it was a good experience.

From water line busting to something with the AC, I’ve paid almost $500. But each trip out would have been in the thousands without American Home Shield. When I submit a claim, they respond within 24 hours. It's fairly quick. When the contractor went out and checked on the refrigerator, they were able to fix it. It was covered under the warranty. The contractor that came out for the AC was very professional and did a very good job.

A part went out on our AC, and it stopped blowing cold air for a couple of days. American Home Shield sent On Time Plumbing and they did a great job. I had worked with On Time before and was told that they were a contractor that American Home Shield used. I actually suggested and recommended On Time. American Home Shield contracted another contractor. I called them, and I was like, “Hey, I'd prefer if On Time could come out because I know that they do good work and they’re prompt and etc.” It was just a little bit more of a headache than I feel like it should have been. I would have liked them if they were just like, “Oh, yeah, I can see that they are one of our contractors that we use. That's no problem.”

A lot of times, it's hard getting the reps to answer. There have been some points where they were not clear on what the service fee was. We finally ironed that out. Also, my wife recently called to find out whether we could reduce our appliances. But our appliance contract said we couldn't do that. We had to stay with it for a year. It was a little confusing as to what was wrong. Other than that, generally the contractors have been very professional on what they're doing.

Orlando was the young man that came out for my claim and he was really good. He was from Accord Appliance and I liked him. He was very professional and he got the job done and quickly. The only thing was the appointments were scheduled out and it took a week for them to even call for an appointment, then another week for an appointment. They then had to come back again because a part had to be ordered. It took an entire month for my things to get resolved and that was way too long.

I’ve had American Home Shield for a couple of years now. It’s easy to use and cost-effective. They seem to find somebody and get them out quickly. Recently, we thought we had a plumbing issue. It looked like there was a leak coming down one of our air vents. But it had nothing to do with plumbing, it had to do with air conditioning. We canceled that and had an AC guy come. It ended up being a condensation issue that I fixed myself.

A & B Roofing was wonderful compared to my previous experience with another company. The communication was great. They had to put tarring up on my roof. They explained to me what was going on with the roof, what they had done, and whatever wasn't covered under my warranty. They explained to me what I would have to get done in the future and how much it would cost if I was to use them as well. The day that they came out, my issue was taken care of within two hours. Everything was great. I would definitely recommend their company to anybody.

I got a policy with American Home Shield when I bought my home. I ended up going with a different company, but I came back to American Home Shield. When I call in to set up service, they take care of it right away. I used them for something major recently when my AC went out. For the first time, I saw the real benefit of having it. The AC was fine then it just stopped working. I called American Home Shield and paid my service fee. The representative was good. She got me hooked up with MJS Mechanical right away. She was able to give me their contact because I wanted it done ASAP.

My air conditioner wasn't working. The tech came out and fixed it. The tech was also very neat, tidy and polite. He was efficient. If all the other contractors AHS uses are as good as this one, I'm gonna be a really happy camper. He was very considerate of the news that my oldest son lives with me. He's 55 and he has MS. The heat can send him into a real spiral and to the hospital. I've had AHS for three years now and this was the first claim I've had. It was taken care of very promptly. I'd recommend AHS.

My upstairs air conditioner went out. American Home Shield sent out somebody to fix it and they replaced the condenser. The air conditioner came back on but there was no air blowing. So I called back in, and I requested A & R Complete because I've used them before and they do the maintenance on my units. So they came out, checked everything and found some loose wires in the blower system up in the attic. They repaired that, and everything has worked perfectly since they got here.

When I submit a claim to American Home Shield, I usually call and talk to somebody. We've had several issues and very good people have come out.

ASAP Lock's tech changed six locks for us. He did a fabulous job, and I was very satisfied. The claims process with American Home Shield was fairly straightforward. We also had an issue with a pool pump. The problem was fixed, and that was really wonderful. It was just impossible to get ahold of the company coming to do the repair. They didn't answer texts, emails, or telephone calls. They came when I wasn't home. I wanted them to come when I was here so I could understand the problem and what was fixed. I was not given that opportunity and that was frustrating.

The washing machine broke down and I called American Home Shield and paid my $100 deductible. Dealing with the person from AHS was very quick and painless. He asked me as few questions on what it was doing and I explained it to him, and promptly got Aurora Appliance out here quick. It was within a day or two. So, it works good. They did a fine job.

We have American Home Shield on several properties. Something happened earlier this year that was wrong and soured us. We had a refrigerator that went out. The service tech pulled it out. It was leaking at the back and was dead. He said it would have to be replaced. That was on a Friday before a holiday Monday. I started calling on Tuesday 'cause I had no refrigerator. That whole next week, the office of the vendor repeatedly said they would get the report out. Finally, they came back and American Home Shield said there was no mechanical failure. In the meantime, I had to go out and buy a refrigerator. It went back and forth between the vendor who was telling us, "That's not what we put on the report," and American Home Shield saying, "That's what was put on the report." We never got anything out of that refrigerator. The vendor was also rude on the phone

The tech was very pleasant and nice.

I recently lost my husband and I was worried about home insurance. I called American Home Shield to get information and decided to sign up. When I discovered my husband had paid another company that was still valid until January 1, 2023, I called to cancel. The representative refused to respect my wishes and kept trying to tell me how great they were and on and on. I finally got nasty and told her to shut up and listen. I don't want to pay for additional insurance when I already have it. Refused to listen, kept talking. I asked to speak to a supervisor, but she would not allow that either.

Our water heater rusted out and leaked water into the garage. I placed a service request with American Home Shield approximately 10am on Monday, the plumber showed up 4pm Wednesday, no replacement water heater, just looked at it and said yep it's rusted out and needs to be replaced, he then contacted AHS for an approval which he received and was told that AHS would order the replacement water heater and it would be 1 to 2 weeks before the replacement was complete. I called AHS and asked why they would send a technician out on a trouble call without the parts to fix the problem and was told that is the policy and that hot water was not an emergency and I'll get the replacement whenever they get around to installing it.

My AC’s got some high humidity issues. The technicians got out here within a few days. It was good. They told me everything's working normally. They seem to be knowledgeable, but we still have high humidity. Overall, I like the ability to get someone here through American Home Shield pretty quickly with a decent rate.

AHS is very helpful when I need something. Everything's on point. They always gave follow-up calls and emails. I just wish sometimes it was a little bit quicker. But otherwise, it's good. A tech came out for my garage door recently and it was really simple. It was just unplugging something and then plugging it back in, and it started again. I wish I had known that so I wouldn't have to spend $100. But it was okay.

My air wasn't getting cold. I came home and my house was hot. The techs said I had a leak. They changed the evaporator coil. They were good.

My AC unit was not working and it wasn't cooling. After doing a claim online, I got a text that said somebody was coming out. The tech texted me back later on and told me what time he was going to be there. The tech was good and was fast diagnosing the problem. He said the capacitor was blown and that it was the unit outside. Everything's well now. I was satisfied with everything. Think about purchasing American Home Shield, especially now since when you buy a house, you really can't do an inspection.

I submitted a claim online and made the payment for it. And American Home Shield automatically scheduled. I like that it was within one day. Two people came in. They were courteous. The issue was simple. They just showed me. I did not see the way to turn on the faucet. Normally, there's a knob above the bathtub to turn the shower on. I've been asking people now for a month but nobody could figure out. We had just decided somebody didn't put it in correctly. It's a newer shower thingy. And when the water comes out, you pull the bottom part of that down and twist to the right and it locks. And the tech said that was some of the newer Cohen faucets. That's how they are made now. We joked about it. He said, "Believe it or not, I've had like three or four calls about the same thing. You're not the only one." And that was the end. So, the service was great.