American Home Shield Reviews

A few claims had no problem with. However, past 2 were just plain awful and enough for me to change companies. 1st claim. Labor Day Weekend. Central Valley 115 degrees. A/C goes out. Repair takes 1.5 months to complete. Getting parts was the problem...so they say. Also cost $800 out of pocket. Ok, whatever, I get it. But waiting 1.5 months is ridiculous. 2nd claim. Nov. 30. Washer broke down. The used LA Appliances even though it is based in a separate city 50-100 miles away. LA Appliance had to video conference 1st to look at appliance. That took a week. Then they had to schedule a in person visit, another week. Repair tech said needs new parts. Took 3 days before we got an update. American Home Shield had to approve the parts. That took a week. Parts came in 12/23. Called and set appointment 1/11. We are now at 6 weeks with no washer. Repair tech comes out with new parts. States parts are wrong parts or not enough of the parts. Say they will call back with update.

When I had a local HVAC person come out for their normal service on the furnace, he told me that their burners were kind of deteriorating. When it came on, there was a big burst of flames, and I probably oughta be looking at replacing that unit. It has asbestos in it, and not really something we can repair without disturbing all that, and it would really need to be replaced. So I called American Home Shield because there's $2,500 towards the replacement. They sent somebody out, and they said, "Yeah, it's old and that's a problem, but it's still functional, and so we can't cover replacement." So I'm having it replaced on my own.

I had a good experience with the contractor that was sent out to address the issue with my washing machine. They resolved it pretty quickly. I had to get the washing machine replaced. The process was very efficient and the techs were very professional. I recommend AHS.

If you are shopping for a home warranty policy or contract, DO NOT CHOOSE American Home Shield!! I have been fighting with them for the last year over the replacement of our refrigerator. Our contract stipulates that if a covered appliance cannot be repaired after 3 attempts, it will be replaced. Our refrigerator broke down 3 times and they sent a repair technician 3 times. Mind you, we pay a $75 deductible for each call that is paid automatically via a debit card or EFT. Each time, it was repaired (or shall I say, "patched up"; and, each time the repair would fail and there would be a new problem.

When I signed up, the reps were helpful answering my questions and explaining how everything worked, what were the different plans, what were the costs, and what it would cover or not cover.

The sewer backed up and my garbage disposal went out. The issue happened on December 23rd. The contractor couldn't get anybody out until the 3rd of January. It kind of worked out that they couldn't get to my residence until the 3rd because I didn't return until the 2nd. But they did good. They were very friendly. They were in and out and fixed the garbage disposal. By the time I got back home, the sewer issue had resolved itself.

My cooktop had a problem. The burners were not working properly. So when I would turn it on on high heat, it would shut off. On low heat, it would turn high. This was very random, so sometimes it worked on low as low and on high as high. But then randomly, in the middle of cooking, by itself, it would just either shut off completely or go on low or go on high, even when I have it set on low. We would end up burning the food. It would take hours for it to cook because you're thinking that you have it on and it's not even on.

We had a leak in the house. They sent a contractor who repaired it in a reasonable amount of time. The tech was kind, professional, and courteous. A warranty is a necessity and it comes in handy for emergency situations when things happen that are beyond your control and that are unexpected.

Once they had our credit card number, they upgraded our policy without our permission, set us up for autorenewal without our permission, set us up for monthly payments instead of annual without our permission, and then proceeded to renew our account even though we had cancelled it months before. Then when we called later to start a new contract and give them a second chance, they backdated our policy to the previously expired contract and proceeded to charge us for a month of coverage that we never had. Then charged a cancellation fee. So for our stupidity in allowing them a second chance, we ended up paying 2 1/2 months worth of coverage for 3 actual weeks of coverage. Shame on us for trusting them.

When On Point Contracting came out, I had two items for the issue. First was the kitchen sink, and the other was a leak that was coming from my ceiling. The issue with the sink was it was low pressure. The tech said there were some filters with this kitchen faucet that we have, and one of the filters had gone bad. So he removed it and it was a total of three filters that were on our kitchen sink and advised me to find out the make and model of the kitchen faucet, provide him with the serial number, and then he would come back out to replace them because he didn't have any filters for the kitchen faucet. After that, the pressure was fine.

A plumber recently came out. He identified what was wrong and had to go back and write the report up. I had to get a replacement done. I had called them and asked for the receipt. Then I noticed on the receipt, it had a note on there that they had to come back. I called American Home Shield back and they went ahead and set it up for the plumbing company to come out today and add that last component to it. They had to add another drain ‘cause it wasn’t on hand at the time of the installation. They had to cut some of my sheetrock and put a hole in the wall so they could get back to the waterline better and do what they needed to do. I'm wondering if I need to call American Home Shield for the hole in my wall.

The toilet was running. Something was broken inside the toilet. I called American Home Shield and waited until somebody answered the phone, and then they took my service requests. They gave me the name of the contractor and their phone number and address. The only problem I had was that nobody called me right away, so I called them instead. When I got them on the phone, they said that they were going to have somebody out at a particular time, and I said, "That wasn't gonna work for me, I need somebody to be here earlier." Then they said. "Not a problem." So that person came out within a couple of hours. He was a perfectly nice gentleman. He came in and did his job. I asked him a couple of questions about what he was doing, since I'm not a plumber, and he answered my questions and completed the job relatively quickly, and solved the problem.

Signing up with American Home Shield went real easy. The person explained how it worked and what were covered. I haven't had to file a work order but it was easy to understand. That's what I liked about it.

We've had several claims with American Home Shield. They're limited on what they will cover, so you have to read the fine print but I have that peace of mind in case something breaks. It gets expensive so quickly when things start breaking down. However, there have been some hiccups with some of the workers and the delivery people. The first group that came out couldn't install the microwave. They told me all this stuff, but it was wrong. They had to leave and had to get another person. He's done most of the work.

Two different technicians came out for the microwave. The one technician that came out said what the problem was. Then I was unaware that they were gonna send the parts to the house. The parts came to the house and then I called the company back and they sent someone out to do the repair. They were very professional.

I was unfamiliar with heat pumps in general and I didn't know that they will defrost. On a cold day, it looked like it was smoking. I thought it was on fire. I didn't know why it was smoking. I called American Home Shield 'cause I thought I needed it serviced. It was super cold and I thought it was an emergency. They told me they'd call me back. It was not a good process. They were not able to find anybody available for a week. I wanted to choose the company because I've had experience with another company through my mom's heat pump that I did not like. Unfortunately, with American Home Shield, you can't choose your company. The cost of getting the company I wanted was less than what I was gonna have to pay for the service call.

I had an issue with my heating unit so I called it in. Customer service was really good. The guy that came out found it was the thermostat and replaced that. I had another issue with my gas stove as the igniter was not working. I was going to try to repair it myself so I did some research on YouTube and found that it was probably the wiring of the igniter. I ordered the igniter from an aftermarket company, they sent that, and I started to repair the stove. But I found that I couldn't get the top off. I had some other difficulties and I didn't wanna mess it up, so I called the American Home Shield. They sent out a representative and he fixed it really fast. The gentleman who was repairing it said, "You shouldn't have bought this part, because I would have provided it." As a result, I didn't get reimbursed. He used my part instead of me using theirs. I learned from that. On the whole, they did a good job.

American Home Shield is new for us. I was recommended by a friend of mine who lives in Georgia and I live in Texas. So, everything is fine. I don't own this house but I don't feel comfortable calling my landlord every time something breaks. So, I figured I'd just do it by myself. This is a good way of taking the lead and getting it fixed by myself. And the fees aren't bad. It's cool. I did the downstairs toilet and I had to do the upstairs toilet as well as my dryer and probably one other thing. I've had to call about four times. The techs are always nice and respectful. AHS is fast and easy. And instead of me having to call different departments as far as appliances, it's done underneath the same window and then American Home Shield sends their notices out. So, it's super convenient.

I called American Home Shield because there was a part that was broken in the microwave. But then when the repairman came out, he condemned it. So, I had to get a new one. The technician was fantastic and very professional. American Home Shield’s problem resolution and the quality of the service people that are sent out have been big benefits of having them. In the recent times that we have been with AHS in the past two years, the customer service has been fine. But in the past, they were sometimes hard to get ahold of and hard to understand. They were all very nice but they could be more helpful.

My furnace wasn't working right and the experience with the techs was easy, quick and efficient. They resolved the problem. American Home Shield makes me worry-free.

I just bought this house and the dishwasher came with it and I've never used it. I just did it old school and washed with hand. But my son had pressed the cleaning button and the dishwasher went. From there on, it started leaking and this horrible smell started coming from it. American Home Shield sent somebody two times. The first time they sent somebody, I didn't like those people that much. They just sent the company that they sent. I had not opened the dishwasher for at least three weeks. So, it was nasty and I understood it. But the contractor just said they couldn’t see and left. They said they would be back and then I didn't see anybody else until the next week.

Epic fail!! AHS has no capability for emergency services!! Overseas agents!! No call backs!! No escalation!! No weekend services!! So, if your furnace goes out in freezing temperatures on a weekend,.. you’re screwed. Overseas agents are completely useless. Minimum 4 hours waiting for them to even acknowledge an emergency request. TOTALLY UNACCEPTABLE‼️ They Lied to me saying they do accept and process emergency requests at the inception of my contract & when processing an emergency request. UNBELIEVABLE‼️

Just after I bought my house, the hose line in the water dispenser in my refrigerator broke and I had to call up American Home Shield. They had a technician out to me later that day and all I had to do was pay the $100 co-pay. My most recent service request was for my fall HVAC inspection. The tech they sent out was great.

American Air Conditioning and Heating came out when our furnace went out and it was during the winter. The technicians got out the next day after I put in the service request through American Home Shield. They had to replace a part and they said that it was an easy fix. But they had to get an authorization from AHS to do the work and that was where the hang up took place. It took 10 days for AHS to give the authorization and for the techs to come back and do the replacement. There were a couple of times where I called American Air asking about the status and every time I was reaching out, AHS hadn’t authorized it. That's been a pattern in different occasions I've dealt with AHS. Other than that, having a home warranty is peace of mind and it's a safety net for when an appliance goes out.

It was super easy to submit a request through American Home Shield. I scheduled the service online, then the company called to confirm the date they were coming out, and it worked. I had them rekey my lock, and the guy did a great job.

I had a claim for my refrigerator and my stove. The stove wasn't heating up and one of the eyes on top wasn't working. The repair man, Leo, fixed that, as well as the refrigerator that was leaking and a couple of lights that were out. He was excellent, and everything's still working good. I've had American Home Shield for several years and the last two vendors that came were the best that I've ever had all the time I've had them. One thing I don't like is the price is increasing every year. This last year 2022, I don't know if I received a notice that it was going up, but when I got my automatic draft, it was about $10 more. I was really disappointed in that. Also, a couple of times when I called in, I've had some people that I could understand a little, but sometimes, the language barrier is very difficult and I don't think the rep did what I asked.

American Home Shield was the cheapest option that I found, and when I have a claim, I just go to AmericanHomeShield.com and put in a claim. It usually takes about two days for them to give me a confirmation. I recently had two guys come out for my faucet, and it was great service. They told me step-by-step what the issue was. They had to leave to get a new faucet, then they came back and got done within an hour.

The customer service representatives have always been very helpful. I had a claim for a stoppage in the bathroom, and due to the holidays, it took three days for someone to come out. The service people came, did the job they needed to do, and everything is flowing great. The great part of having a home warranty policy with American Home Shield is someone comes out and resolves the issue, like with the plumbing. For instance though, if I had a busted pipe because it has gotten cold, a warranty doesn't cover that, which is a disadvantage.

I don't like anything about American Home Shield's service. Everything is a very drawn out process, and I'm assuming that their vendors are slow because they don't pay them well. They also keep using the same ones, even though they don't have great service and turnaround time. They just don't care. My heater went out on December 23rd and I still have not had the repair completed. It's the dead of winter, and the president just declared it a state of emergency, and I'm sitting here with no heat. I had American Home Shield before with the last house that I owned, and it was the same way to the point where it was less of a headache for me to pay for stuff out of pocket. We just bought this house, and the purpose of buying the home warranty is to not have to be in this position where I'm paying for stuff out of pocket.

We've had American Home Shield off and on for years. The scheduling tends to be difficult to the point where we try not to use it if we can. The hold time if you call is too long. The website is much faster, but it is not the easiest to use to schedule a service person. The secretaries call back quickly, which is a good thing, but in general, we find the American Home Shield people do as little as they can and leave as quickly as they can. We had a clogged drain, and when the guy came, he did a very minimal job. All he did was clear the clog. He didn't give us a long-term solution, and that drain keeps getting clogged. On another claim, the air conditioning guy did a good job installing the air conditioner, but we had to fight with him to put stuff on the floor and wear the boots for their dirty shoes. They don't all the time do this.

I had a service call for my dryer, and the technician for TN Appliance was great. The dryer was working the same day. When our heat went out, that was several weeks. The original request was for Greenway, and they never showed up. American Home Shield called another company, and they were great. The tech was able to get it up and running. Still, people should make sure they do their research.

American Home Shield is a really good investment. On New Year’s Eve, we noticed our heat was working really inefficiently. We had an HVAC guy come and in the process of servicing the boiler, he said that we were losing water pressure somewhere and that we likely had a leak in our pipe. We looked around the house and noticed some of the foundation was wet on the outside and it had been raining. We called American Home Shield and asked them to get a plumber out. That was a holiday weekend, and the plumber came that Monday, January 2. It ended up being a much bigger problem that we had to submit to home insurance, so we're in the middle of doing that, and the plumber has been fantastic in helping us with that.

Our air conditioning call went fine. The tech dealt with my husband, and he provided him very clear information, so we had no problem. On the other hand, customer service with American Home Shield has been about 50-50. We had an initial issue at the beginning and it was not resolved, but we had already paid for the year. Also, if an emergency situation arises, I can reach out to them. Sometimes it's difficult to get technicians in, but recently, they've been able to get technicians in within 24 hours.

Pop-A-Lock came out within a couple of days. It was quick. The service person did a rekey, and he was real helpful. I'm pleased so far.

The repairman was pleasant. The faucet had to be fixed. He replaced a part and did it in one day.

I had a claim for the washing machine and the contractor came on the same day I filed a claim. The tech tried to disassemble it to see what the issue was but it got freeze in the transmission so he couldn't take it apart. I had to buy a new one and the only thing is they said they were going to deliver it this last Wednesday but they called and told me that they are going to deliver it next Wednesday.

American Home Shield is worth having. I'm not paying completely out of pocket. But I have had to pay more than I was expecting because of different loopholes within the contract. One time was when my bathroom leaked into the living room. They needed to open up the wall and refit the parts, which was an additional fee. Also, the tech had to put in some new piping so that would fit the current part and the guys had to close up the hole in the ceiling downstairs where the water had leaked to, which were additional fees as well.

I recently had a relock so I can get a fresh set of keys. The claim submission process was simple and easy to do. Then, I got a call within a couple of hours to set it all up. Arco Lock and Security gave me a timeframe between 1:00 and 5:00 and the tech came at around 3:00. The tech was very professional. I had a problem with one of the locks not latching correct and he fixed it for me, which was very nice of him.

AHS does what they're supposed to do and having them prevents unexpected bills. They've replaced the furnace and the dishwasher and they worked on the washing machine once. Recently, I had a claim when there was a problem with the dishwasher and the contractor came out and fixed it.

So far, I'm real happy with having the warranty because it has helped cover the issues that I've had. Right off the bat, they've helped out. Most recently, the motor was going out in my heater and it took two weeks for AHS to find a contractor. But the contractor, Urban Mechanical, came out a day after they were contacted by AHS and they were very professional and friendly. They seemed knowledgeable of what they were doing. But they ended up taking two returns. They installed the new part but it was broken and they had to remove the part, order it again, and then come back the next week.

American Home Shield has helped me get stuff fixed around the house and the techs are quite professional. This is my first time ever having a warranty provider and I'm satisfied.

We called on 12/18 for our heater but the tech from Climate Masters who came out never told AHS what was going on, what the problem was, and what he was doing. It was 19 below and we were out of heat for two weeks. We have three children in the house and a dog. AHS told us he had 24 hours, then they gave him 48 hours, and then it turned into a few weeks. I canceled that service. I told AHS I never want that contractor to come back because they didn't do anything. Fick's Mechanical came out and they were the best. Their tech came out and resolved the problem. He had to order a part and came back the next day.

Having AHS, I don't have to search for contractors depending on what needs to be done - just a phone call and everything is taken care of. It's been quick for us and everybody has been professional. We recently needed an electrical work done. We put in a claim and in two days, we were called by the contractor and an appointment was set up. They came out and did the work. It was great working with them.

I usually submit claims online but if I've got something special that I've got to tell the people, I call them up and tell them the special circumstance. The contractors respond fairly promptly. One of the most recent claims I've submitted was for a refrigerator and AHS had sent people twice over the space of a year to repair it. The last guy that came out said it really wasn't worth repairing. AHS gave us a reasonable amount to buy another one, which we did, and I'm still waiting for the check from them.

If the vendor is nonresponsive or they have a long wait period for someone to come out, I call back American Home Shield to give me somebody else. I have done that almost on every service that I needed from them. But they did respond respectfully.

The washing machine started leaking a little bit and I thought I needed to clean out the little box thing down below. I found broken parts in it and it progressively started leaking a little bit worse and worse. I put in a load and when I came back, the whole floor was flooded. I filed a claim online and it was pretty simple for me and I'm older. They said who the tech would be and gave me his cellphone number. The tech was amazing. He ordered the parts and came back with another tech and they were very professional. He knew exactly how to take it apart and they knew exactly what they were doing. He even cleaned the top and the sides.

AHS saves me money. There's an upfront cost for them to go out, look at most things, and fix most things. They just worked on my heating unit outside. They've sent contractors twice and I was only out $75. Also, the contractor said they were coming at a certain time and they were there.

AHS sent Dewitt's Appliance Repair to check out the dryer and they couldn't fix it. I got a new dryer and I got an email saying to send a receipt to be reimbursed but I haven't heard from AHS since.

The dishwasher rinse agent dispenser was broken and it didn't have a top to it. The tech replaced the top that was missing and but it wouldn't hold. We had to call him back and he told me to put a new ticket in. He didn't catch that we need a new bottom part. It had to be replaced. I find that is prevalent with a lot of the guys American Home Shield uses. They make you take a picture of the issue but they can't see what the issue is from the picture. The picture doesn't diagnose what's wrong with the dishwasher. There's no sense in doing that. If it's an obvious breakage in something that's visible, then the picture makes some sense.

AHS gives of peace of mind if something does go out or happen. They cover quite a bit of things in the house. I had a water tank replacement and the contractor was phenomenal. They told me when they were gonna turn off the water and asked when was good for me instead of just turning it off. They communicated well. My most recent one was one for the garage door and the guys that came out were knowledgeable. I had a lot of questions for them and they were upfront about information and very helpful.

My washing machine was not draining and the tech got it going. It stunk and he cleaned it before he left. He did a wonderful job and was so thoughtful and showed up right on time. I know him because he used to work sometimes and came in to fix mom's stuff. He was always very nice and considerate. He worked hard to find and correct the problem. Anytime there was a problem or anything that was under his purview, he was always right there to take care of it. I never had a problem with American Home Shield and I'm a big fan. They've always been super with my parents' home, which was the reason I got them when I moved in here. They're terrific. They've been faithful to my mother and to me. They come through.

American Home Shield was very responsive when I needed them and there was just one place to call. So, it was convenient. I had a plumbing issue and I had them repair an oven. It was a very good experience with the techs.

Everything was excellent with American Home Shield the first time. But this last time, I told the representative that I had a stand-alone freezer and the guy got out here and said that AHS doesn't cover stand-alone freezers and it's secondary. I had him him come out anyway. AHS canceled the charge against my credit card and the guy checked out the freezer and told me to buy a new one. It'll cost too much to fix this one. Other than that, AHS has been excellent. The main reason I got it was if my heater air conditioner rooftop unit decides to go south, I'll have somebody to fix it. In the past, the private vendors wouldn't show up or they were too busy. These people showed up and did their job very well. So, I'm very happy with it.

Every time I called, American Home Shield got the ball rolling and called within a very short amount of time. Our water heater went out and they had that replaced. I can't even imagine what that water heater would have been to replace or repair it. So, I'm glad I didn't have to think about that. Then, my plumbing got backed up into all of the bathrooms and the showers, and it got resolved that night. The techs were all nice. We also live in a small town, so everybody ends up knowing everybody. So, everyone's been awesome with us.

Holland Plumbing came out for a slow drain and it went okay. The repair guy was good and professional and got it working. But I'm having the same issue again. So, I need to get him back out here. Overall, it was a decent experience with American Home Shield. I like that any time there's an issue, I can put in a request and someone will be out as soon as possible.

The resident at the property calls and tells me what’s wrong and I normally submit the claim on American Home Shield’s website. I like it. It makes it easy to submit claims and to monitor the progress so it is very convenient. In my most recent claim, the contractor needed to replace the faucet and add a pressure-reducing valve. They said that the warranty doesn't cover the repair due to the absence of a pressure-reducing valve so, I was forced to pay everything out of pocket. I didn't realize I wasn't covered and thought this would be a very simple repair. This was a very unexpected expense. For the most part, American Home Shield has been good. There were a few instances where, like this one, there was an unexpected coverage. So, that leaves me feeling a little sour. And in the future, these things can still come up. So, I’m feeling a little vulnerable with the AHS warranty coverage.

The dryer went out. I filed the claim online to American Home Shield and then I called numerous times after that. I got their representative and our interaction was horrible. I couldn't get anything done with it. When I called in the first time, it was to follow up with an appointment. They had not scheduled an appointment yet. So then I called to get the appointment scheduled, and they said that they would call me back with an appointment, and they did. The technician came out and did the diagnosis on the dryer. He told me that he was gonna submit the diagnosis to American Home Shield on the date of service, which was on the 3rd of January. Then on the 3rd of January, that was what he told me.

My refrigerator stopped working and the tech was very good and professional. He had to order a replacement and it’s working good. I'm very satisfied with American Home Shield. It's a good company to have.

Somebody called and asked if we wanted a rekey. It was part of the service with American Home Shield and we said yes. We made an appointment and the guy was on time and quick. It worked perfectly. AHS is easy and efficient. I haven't had any other kind of claims but I liked that part.

There was a form I filled out online when I submitted the claim to American Home Shield for the dishwasher, the microwave and the stove. Dealing with the rep was fair and the contractor was able to repair the issues.

The refrigerator was working fine and all of a sudden, it stopped cooling. After that, it was a nightmare. The first contractor came out and the tech was just coming off of six months of training. He wasn't experienced but he was a nice guy, very sociable and professional. The next guy came out and he had the experience and the knowledge but he said he was leaving. He was tired of the hassles and the supervisors ripping on him for not calling people. So, he left and the other guy came back. He tried to do his best but wrong parts kept being sent. The guy had the correct part and he put the compressor in. They ordered a new circuit board for the back of it and put that in and at that point, everything else started to die. Other than the compressor, a lot of the parts that were sent were used or broken or the wrong parts, wherever they ordered them from. They were sending junk parts because one time they sent a part in a box that the box was too small for it.

The contractor changed the garbage disposal and the communication with them was very well. I had another claim with American Home Shield for my wall-mount heater. It quit working and the tech knew exactly what to do and fixed it. Everything that AHS offers have been exactly what they offer and advertise.

I had a pool plumbing leak and American Home Shield sent the same company they’ve been using. It’s a good company and they were able to take care of us. I had another claim for the microwave and it was taken care of quickly. The coverage with AHS is good, which is why I'm still with them.

TC Homes came out and fixed the thermostat. They had to come back but I was pleased. I've had great service with American Home Shield. You don't have to worry about being taken advantage of when you deal with a vendor because they do the vetting for me. I want the job done and the only thing I gotta do is call them. They've done the work and I pay it up good.

American Home Shield stepped up and did what I needed them to do. Last week, the original dishwasher that came with the house went out and they completely replaced it. So, I was appreciative of that. I’ve had to use AHS, in six years’ time, maybe about three times. One for my toilet and one other time, I had a valve under the sink that was leaking. The Lindsay Company came out in September and replaced the valve under my sink. They did the install for the garbage disposal as well, which went out. So, the guy came last week and completely put in a new one. So, I was very pleased with that.

When I first purchase this warranty program, I told myself I would give them a good year to see how their services and communication would be, so far it has been horrible. I would not recommend to purchase any type of program with them. I currently have Shield Gold and all they do is take your money for each service and not fix the problem. I believe I have had 3 service dispatch to supposedly fix my furnace. It is currently winter time where I am located and the company they send out is the same(XTREME HEATING & AIR CONDITIONING LLC) but they do nothing.

Every time I've called AHS, they've come running, which is surprising to me because I've worked in areas where you couldn't get them to come out. But since I've been here, it's great. I liked the tech that came out for my heating claim. He wrapped electrical wires and tightened connections.

We really like AHS. They're just wonderful and quick. Our garbage disposal went out. They came out and replaced it with a new one. We also had a claim when our oven went out and they were very prompt on that too.

The gentleman came out, and he looked at my oven. The element was broken. He left, went to the store, got the part, came back the same day, fixed it. He was nice. Once he told me what it was, I knew. But he took it out. He made sure that I saw what the problem was. And said, “You're in luck. The parts store is 10 minutes from here. I'll be right back.” It was great.

A couple of years ago, I had an issue and I was ready to drop American Home Shield. Because I felt like they were not listening to me and was not trying to resolve the issue. But they have redeemed themselves with this last call that I made. Houston had a freeze. Because of that, the water behind the hose behind the washing machine froze. The pipe did not burst, but the hoses got clogged up with rust. So the tech had to come out and clean the residue from the hoses. He was very professional. Asked me if I had questions, showed me what the problem was, and offered to come back if the problem was not resolved, according to my satisfaction. I like the benefit that when something breaks down, although I have a handyman sometimes, I prefer to have somebody more professional come in and see if they could resolve the problem.

American Home Shield only had one contractor in this entire area of the city core of Dallas. The tech did come and completed the job finally right. So, I was satisfied after that. It was with my garage opener. The only problem I had was when the guy first came, he didn't do a good analysis of the job. Other than that, everything worked out fine.

I had a problem with my air conditioner and furnace. Even though it took American Home Shield forever to get those done, they got done. So, they do it, but there’s a lot of frustration and inconvenience. Take your chances with AHS. Because if anything major goes wrong, getting to a person or follow-up is not gonna be easy. But it will eventually get done. I tell AHS exactly what I've been experiencing. They would ask questions, and I'd say, like the last guy, “It’s not getting hot. It’s turning, but it's not getting hot.” He came out. He said he replaced the heating. For that day, it was hot. The next day, it was lukewarm.

Prior to this recent service request, I wasn't a big fan of customer service. Calling in is a nightmare. I would always call and explain or make sure I submit a service request properly. And there was one service request I had previously where I had a bad experience. American Home Shield had to give me a discount on that one. But this one was different. It was convenient for me to do it through the app. And the company AHS used, and the guy they sent, was very good. The experience was pleasant. However, I am having a hard time trying to convince myself that I'm gonna keep the contract past this year.

The contractor came out to fix my ice machine on my fridge. I did the thing online where American Home Shield did the little video thing and they saw what parts I needed and I just waited for them to tell me they had the part. And as soon as they had it, the contractor came the following day. I wanna keep getting serviced by Big Country because I had gotten service by another one before by a different company that AHS sent out, but that one didn't work out well. But Big Country did a perfect job.

American Home Shield was worth the money and very professional. Recently, the hot water heater stopped running. The contractor did a good job. They came out, inspected the heater, went back to AHS, submitted the ticket and to get approval to replace the hot water heater. Once they got approval for that, they came out and replaced the hot water heater.

The icemaker wasn't working. The contractor got me up and running the same day they came out.

The pipe broke under the kitchen sink. It was water everywhere. The tech came in and replaced it. He was professional. It took a while. But it was a good experience.

I had a leak under my sink. I put a claim in on a Thursday and the techs came that Monday which was New Year's. They got the job done and were out of there quickly. They were great.

We had an electrical issue with our plug. The techs fixed that. They were thorough and professional. AHS's companies seem to know what they're doing.

American Home Shield's quality of work is much better than another company that I'm using. The only time that I've used them out of the 22 years and had to split the difference was when I had to replace my HVAC system. Everything else had been covered and my expense was $0. American Home Shield is a great company. They send reputable technicians out. They stand behind what they say their contract speaks of. I haven't had any problem with them replacing an item if it cannot be fixed. I wouldn't switch from them. The price is a little bit more expensive, but as far as when I need to use them, I haven't had any problems. I would recommend them. I had a relative that had lost her husband and I told her that American Home Shield would be a great advantage to help her with her repairs. I also had told my daughter about them and there have been others that I have referred to American Home Shield.

The technicians are great. They haven't resolved the issue yet, but I understand. I'm happy with the service and the system. I understand how it goes. AHS doesn't communicate real well but even though things haven't gone always smoothly, I'm overall satisfied for the return for my money spent.

I like American Home Shield's response time and what they do. The tech came out within a day for a plumbing problem. He was very professional.

The heater had gone out and when the HVAC techs came out, the issue ended up being something electrical, so they couldn't do it. It was a 60-amp breaker box that was bad, so AHS had to send an electrician instead of the HVAC place. At that time, I had a separate claim for one of our plugs in our bedroom that was going bad. So, the same electrician who came out for that claim ended up coming back that same day when they gave him the work order for the HVAC. He was great and everything is all good now. I like that with AHS, I don't have to deal with any of the setting up and coordinating in trying to find someone to service whatever it is I'm looking for.

American Home Shield got better this year. When we call them, they try to take care of us immediately. But I had some problems a couple of years ago and nobody would get back to me as far as the contractor. It has been almost two years when I filed a claim on it. So, I just got the microwave. The contractor came by and installed it a week ago. It's working fine. I've also had some good service with customer service. But I have to be on the phone, and they transfer me. There's usually a long wait. That would need to be improved. There are a few other companies like them out there which I've been getting information on. So, AHS needs to step up their game.

My heater went out and it turned out that my unit needed to be tuned up. The tech had to go into the furnace and there was a part that he had to clean. That was the main reason why my heater wasn't cutting on and once he cleaned that part really good, it's been working like new. Having AHS has been very convenient and they get the job done. Once I make a service request, they send it to the third parties and they reach out right away. The vendors are pretty good, too. There are some who are not as professional as the others, but for the three things that I had going on, out of the three, I had two good contractors. The first one that AHS initially assigned my claim to was so unprofessional. But American Home Shield ended up giving me someone else who got straight to the problem.

I acquired American Home Shield because I knew I've been in my home for years and I've had appliances and they have normal wear and tear. AHS covers that. So, I thought that was the best thing to do. I called AHS and they did a chat video to see what was wrong with the dishwasher. The contractor came out to fix it. They evaluated what was going on, and they made the determination that some of the parts that they needed to fix were not available anymore. So, they put the claim in to AHS, who paid me to replace my dishwasher for me. They sent me an email with a different selection with the equivalent in value of dishwasher that I can select from. If I want to upgrade, I was able to upgrade it. AHS is very useful to have. I like the comfort of knowing that my appliance would be covered if something happened.

The service call is a little high and sometimes, the customer service reps are a little abrupt with you when you're trying to explain something. But outside of that, American Home Shield's service has been good. I've had three things that they had to replace and recently, when I made a claim for my unit that was blowing cold air, within about four hours, the tech showed up. But he had to come back on Sunday since he needed a filter, which he didn't have on the truck.

We've been happy with AHS. We've only had to use the warranty twice now and both times were for HVAC issues. On the most recent time, we had a technician out within a week and he fixed the issue the day he came out. It's been the same guy from Maytag who came out and both times, he'd been quick and professional.

When we have a claim, we normally get the appointment soon. But the work skills and the ethics of the techs vary. Some are efficient but it's to be expected that not all are at the same level. We had a service for the aircon and the tech who came for that was good. Then we had a service for the heating system and the technician had the skills but his communication was really bad. We also had a plumbing claim and the tech was also bad.

When something goes wrong, AHS gets somebody out here pretty fast. But when my hot water heater was leaking, the tech did it within five days because he had to made sure the water heater was in stock. I was really surprised he could get the water heater in and out by himself. And he was great. He was very professional and answered all my questions. Other than that, I also got a new washer and dryer as well as a new refrigerator from AHS.

A gear inside of the garage door opener was not working properly, so it would not lift the door or put the door down. A technician came out, looked at what needed to be done, he had ordered the part, came back and put it in. He was very professional. It works great now. I was very pleased that AHS covered fixing the garage door.

The techs that came out for the AC were great. They replaced the parts and it's repaired. Every time I've had to file a claim with AHS, it's been pleasant.

AHS is convenient. They're prompt with sending someone out. I had a dishwasher claim recently. They had to replace it. The tech said it wasn't a good fix. I'm waiting for them to send me the check so I can purchase another dishwasher. But they said that it takes 21 days to get to me. That was the only big thing. I didn't really like that it's gonna take 21 days. But other than that, everything went well.

I was pleased with the service that they did for me with my microwave. I've not been pleased as far as with the water heater because they said that because it wasn't leaking water all over the floor, that they wouldn't replace it. The technician said that he would put in that they would refund my money since they didn't do anything. And since that very day that that technician has come out, I called AHS back and requested that money be returned back to me. I was told that they were working on it. I called back and it didn't seem like there was too much going on with it. It could be better defined what is of the replacement category for the water heater.

I had a recent claim with AHS for our washer which wasn't working. The tech was really good. He did an excellent job. However, for my ceiling fan claim, I told them about the things that needed to get fixed. Then one of the technicians came in for the electric since it's my ceiling fan that wasn't working. But until now it's not working. The technician that came never came back. I never got a word from them anymore.

I was having problems with my refrigerator for the last two months. AHS sent someone out. He couldn't reuse the part that he took off and then they sent me the wrong part. Because they sent the wrong part, he went ahead and put the old one back on, which he had already told me wouldn't work because if it was soaked with water in the Styrofoam that it wouldn't work properly. But then he put it back on and it worked for a few days. But then it started building up with ice again, because like he said, it wouldn't work properly and it wasn't working properly.

In the beginning, it was a little difficult submitting a claim with AHS. But right now, it is so easy. Everything is automated. I also don't have to scramble around to look for somebody to do the work that needs to be done. I just put in my request and for the most part, I've had no big issues. The only time it became a little problematic was when my air conditioner went out during a really hot spell. It was the time of the year and they were busy. Other than that, I've been pretty pleased with the service people that have come to do the work here.

For the most part, AHS has been okay. But we had one claim where the guy couldn't fix it and then was going to come back with a different thing, never came back and then told American Home Shield that he had. By the time all of it was figured out, I kept waiting for the guy to call and waiting for the guy to call saying he was coming back. By the time I called American Home Shield, they told me that too much time had gone by 'cause it was 30 days from when he was supposed to be back and I didn't notify them. I had to file a completely new claim and paid the fee all over again. They also paid the guy who said that he'd been there and he'd never shown.

Bear Plumbing was okay. But that guy wasn't super friendly. He didn't do a great job. My drains were clogged. He came and unclogged and it was fine. But he gave me a hard time. He was acting like it was the worst thing he's ever seen in his life. They were just clogged. He was mad he had to snake it. He was asking me, “Did you ever have a home inspection?” He was rude.

Having AHS, I like the peace of mind that comes with knowing that I have the support necessary to keep my house in a good condition if something were to happen. I like to call in just because I feel like it just helps me process and check things off my list faster. I get a response right away. So, it's very easy and customer service is very thorough and rofessional.They're also very supportive. It is also affordable. Recently, my drain in the kitchen was overflowing and it was corroded and needed to be replaced. The tech that AHS sent got out here really quickly. He was very professional. He was a good communicator, came on time, notified me before he was arriving and came within that window. However, I'm currently waiting for it to be done. The cost that he quoted was far more than what he had quoted and currently still waiting for the company to get back to me about doing it ourselves to fit it within that budget. So, it's still not resolved.

I submitted a claim for the furnace and the thermostat. The techs that we had took care of it and they were very good. The response time was really good. I was really happy. However, I hope AHS could service the furnace and do an annual inspection.

We had a claim with AHS for the microwave. Something sparked behind the panels. I wanted to straighten out this problem with Whirlpool and GE and it was very hard to get somebody on the phone. I would sit on the phone for 30 minutes, wait for somebody to pick up. Then when they finally picked up, we were disconnected four times. I was just very frustrated. AHS was also gonna replace another GE with whatever they had on hand. I wanted to match my other stuff, so we had to get our own microwave. Then AHS sent us a check.

My furnace was coming on for 41 seconds and then turning back off again. When I called AHS, they said that give them what I know about it. Then they would make a diagnostics with that and then get back to me. They said it was under processing, that they would review it and then get back to me. But they took a while to get back to me. The furnace was out for a total of a week on some of the coldest days. Then they finally came back and talked to me. They said, "We diagnosed what it is and it's the heat pump that's out. We will have a person come in and install a new heat pump." I said, "Okay." That was through Mountain Heating and Cooling. They then said Mountain would contact me and tell me when they would be able to come out and do it. Mountain then said that they would not be able to get there for another week. It was almost a month before they came out and fixed it.

The waterline to my refrigerator had burst and I have damage to my ceiling. The techs were very nice and helpful. They were able to get the water back on and they came back out yesterday and put the line. They had to order whatever they needed to do the line, to go back to my ice maker.

AHS is great. It saves me a lot of money. We really like AHS. We've used them a few times. I definitely recommend it to others. McPherson Bros Plumbing came out recently. There was a small gas leak in the water heater. They took care of it really quickly. They had to order a part through the manufacturer because it's still under warranty, but they're doing the work. So far, the vendors have all been great.

I have had problems with AHS. The techs don't come out as soon as I'd like them to come out. But they're here and they fix the problem. So I'm happy with them. At one point, I had thought about changing, because I talk to so many different foreign people, which I don't like because I don't understand them. Sometimes they are very rude and you can't really get through to them. But the contractors are nice. If I've had a problem, they've sent somebody else out. Right now I'm satisfied with American Home Shield. Recently, Furnace Doctors cleaned the furnace. They were nice. They told me what I needed to do to it and how to take care of it.

The techs had come in and they were looking at valves. They had mentioned that some additional work needed to be done. I thought that their initial visit was to take care of whatever the issue was, but they had left without really changing anything. Then they said, “We gotta call American Home Shield.” They have to approve of whatever needs to be done. Then they left.

We have been very pleased with AHS. American Home Shield has really been wonderful to work with. Our refrigerator decided to quit working on us and it ended up being a Freon leak. With LG refrigerators, if there's a Freon leak, it's virtually impossible to find out where it's coming from. They suggested it would be replaced and American Home Shield replaced it for us. But we had a little bit of an issue with Lowe's computing this thing, but it was because of some computer glitches on their end. But we finally just got our fridge on Monday.

Sometimes, I may get someone from American Home Shield’s customer service who doesn't speak that well English, but the issue normally gets resolved. The techs have been very courteous and helpful. I've never had any problems with American Home Shield and I've been quite satisfied. So far, if something cannot be repaired, they replace. And I like that part. The only thing they can improve on is not go up on the monthly payments.

My washer stopped drying and the tech who came out was professional. It’s been a great experience with American Home Shield.

AHS has been great. The techs that came out for our claim had to order parts. They had to come back. But they were able to repair the AC and heat issue.

I had a claim for the washer that Axus Appliance Repair came out for. Their tech is absolutely wonderful and a real craftsman. He has fixed my refrigerator and dryer. He's very detail oriented, he knows what he needs to do, he shows up when he says he will, and he cleans up after himself. I'm a happy camper. The claim when my HVAC unit went out was a nightmare, though. I was having company coming in and it became a debacle. I hired my own HVAC guy to come in. That was my only bad experience with AHS.

My furnace wasn't heating anymore and we didn't know what was going on. The tech was fantastic. The issue ended up being a transformer. He had one on his truck and he repaired the issue. It was quick, easy and painless. With AHS, I like the convenience of knowing that my stuff is covered and I don't have a $5,000 expense out of my pocket at random time when I may not have $5,000 sitting around.

American Home Shield works. They're a reputable company and I've been continuing to use them. I have a couple of rental properties, and I don't have to hunt around to find a contractor if something goes wrong with one of the properties. I just submit a claim through American Home Shield and they take care of it. When my water heater stopped working, I immediately submitted a claim. A repairman came and he talked me all the way through the resolution. He troubleshot the problem. My pilot light went out, and he re-lit it. However, there are some things in the contract that are questionable that could be better explained. I had an incident with one of my rental properties where the contract said that the water heater was covered. But there was something else that had to be done in conjunction with replacing the water heater. Although the contract didn't specifically say that it wasn't covered, American Home Shield refused to cover it so I had to pay out of pocket.

American Home Shield is a SCAM, Beware. do not buy a home warranty from them. It has been 10 days and I still have no hot water. Took them 7 days to determine that they have no person contracted in my area (no surprise there). Another 2 days I can find my own contractor. They approve the contractor BUT they need to order the parts. 4 days and counting no parts. I was told they were ordered but they were not. I called back in three times and now their parts department is not receiving calls only making outgoing calls. 11 days tomorrow no hot water. They are a call center outsourced overseas. Waste of money!

The last time Mae Dae Electric came out, it was for the bathroom vent that's going in and out. But the guy didn't fix it so I had to call them back out. They're supposed to be here today. American Home Shield helps me out a lot when things break. They're good about replacing things if it can't be fixed. The only thing is the co-pay has gone up a lot in the past year.

We'd be out thousands of dollars without AHS, so I think they're great. We've had claims for our AC and on the week before last, for our kitchen sink. The techs we've worked with were great. We're selling our house and when we buy another house, we will be getting AHS there.

If something breaks down in the house, I call them and they're the first ones to say they can't fix it. I have to tell them it's completely broken and it's not even working. For instance, the dryer just went out. I told the rep it was making a lot of noise and the rep asked if it was working. I said it was. She asked if it was running and I said it was. She said they couldn't help me if it was running. It's got to be completely down. Also, I had problems with the fan on the back of the stove and they said that the vent doesn't come inside the stove and they couldn't fix it. The tech told me that this vent is so old, that they don't want to replace it. AHS is a good thing to have if you understand what they mean. But it's those black lines that you don't read. My year is coming up and I would like to have more protection and do a better plan.

When our refrigerator was not keeping things cold, a contractor came out. It turned out the defroster unit was at work. They fixed it. They were competent and did a good job.

My washing machine wasn't working as it would not drain. In a day or two, a tech came and he was great. He was super knowledgeable and fixed the washing machine. He even showed me how to fix the unit myself in the future. American Home Shield has always done a good job for me. The technicians always come out within a good timeframe, and they've never not fixed the problem. My pool and my well are covered so if something happens with the pool, technicians will come out and fix it. Everything's fine and I'm very pleased.

American Home Shield sends me some interesting contractors to solve some problems. Some of them are good, and some of them are not so good. I've had a couple of electricians come out and look at problems. One of the problems was a panel and one of them was a couple of outlets that had gone out in the main house, and they managed to fix that. Then there was some other electrical related problems that were in the garage, which, according to the contract, are not part of the main house, so they couldn't fix that.

My heater went out back in November and I submitted the claim to American Home Shield, and it had to be replaced because it was an older unit that no longer uses R22 with it. Submitting the claim to AHS was very easy. I went to their website, put in my information, and submitted the claim, which took about five minutes at the most. Within about two hours, I was getting a phone call back from them and I was also getting a dispatch within that same day as well for an appointment. It was a great company that came out to the house. They were quick and professional and when they were doing the installation, they followed through.

I asked to repair our electric outlet boxes. Getting through to a rep was very easy and the contractor was excellent. I'm happy with how everything is functioning now. I definitely will recommend Home Shield. Customer service is really active in helping me with my problem.

On two occasions I have contacted AHS for service requests. The first time it took over 3 weeks for repairs on my heat pump and they (AHS) dispatched 4 different repair companies before they finally dispatched one that was authorized to work on my Carrier Infinity heat pump even though they were told multiple times what system I had. I suspect it would have taken even longer had I not been calling for updates and escalating the issue.

I do NOT recommend using American Home Shield as their customer service department is horrible and what they cover is very limited and is hidden in fine print. I had put in a service request back in April 2022, a repair company was assigned to it and they found I needed coils replaced in my 2 units. The parts were ordered, the repair company came on site to do the install, but had only 1 of 2 coils with them, so they didn't do the work. Since then AHS has claimed that the parts are on backorder and each time I call they say this is not an open work order. They each promise to investigate and get back to me, which has never happened. This spans over a dozen phone calls attempting to get some status. To buy and install 2 AC coils it still requires me to pay over $2K in service fees. I have attempted to write their CEO as I can not getting any response from the customer service department.

My refrigerator went bad and they couldn't fix it so they gave me cash to buy another one. Everybody's professional.

The dishwasher stopped working. I thought that the outlet and the dishwasher were connected. So, I wanted to make sure the electrical was working there. The contractor came out and checked that and it turned out it was the dishwasher that was the issue. So, the electrical was all good.

There was a slab leak that we recently had, and I had the plumbers fix it, but I haven't heard anything back yet from American Home Shield as to how they're going to compensate for the repair. I couldn't wait for them to do all their stuff. They assured me that they would be paying, but it was taking too much time, and I needed to get the house back in line, so I went ahead and paid for everything. But I talked to a very nice lady there who managed to make it work.

I thought it would be more economical to have a home warranty just in case there were some breakdowns in my home that I would not necessarily want to have that extra expense for paying. The deductible with American Home Shield seemed to be quite fair for the work that they do on an occasional basis. I've had one bad experience several years ago when I waited almost three months for a part that should have been in. The other experiences have been good. Recently, C&D came for the oven that would not come on. It was more of just a glitch but as soon as they came out, they repaired it. So, it was quite a speedy repair, and it was very economical.

We've had good experiences. That's why we keep going with American Home Shield. It takes a long time to get through sometimes. I better wait until I have three hours to wait on hold. And sometimes it takes a long time, like outside of 2020. That’s to be expected. But we were without an oven for three months waiting for AHS to figure out if they would offer it or if they would find the part. Sometimes it's very timely. And everybody's on top of things. But we have had things fall through the cracks a couple of times over the 10 years. But that has been the exception. We had one technician that forgot to turn something in. But for the most part, things are good with the technicians.

They don't cover a lot of maintenance and wear and tear. But if you have a fridge, washing machine, dishwasher, AC unit or water heater that goes out, they are pretty good about getting those fixed or replaced. We had to kick our AC back on in the middle of winter as the lines had frozen up. The techs purged the lines and everything was good. However, I'm close to the Louisiana border and I sometimes get contractors assigned from the Dallas area. So, if it was in the middle of the summer and my air conditioner had an issue, that might be a problem. If I could choose my contractor, that would be a plus.

My furnace was having problems working. It would sit there and spool up. It wasn't running so I did a claim on American Home Shield's website, which was very easy. I was given the contractor's phone number and they called me and scheduled the service. They were friendly. A technician came out and he swapped out a pressure switch and a capacitor, and the furnace worked again. My furnace is now operational. American Home Shield has been good so far.

I called American Home Shield for the refrigerator and the icemaker. They told me if I didn't hear from the contractor, then I could call them. But they called me and said they would be sending somebody out the next day or the day after. They had to order parts, so it took a while. I'm waiting to hear from them now. I spoke with American Home Shield this morning, and they follow through. They do make sure you're taken care of. They stand by their policy.

Hi, I called several times to send someone to take a look at my Air conditioner. The first came out was E & A Mechnical (Contractor from American Shield), they stated condenser needs to be replaced. (I also got two licensed HVAC companies states the same thing. Both are licensed in state of California.) E & A Mechnical (contractor license company from American Shield) that They said they send the report to American Shield for authorized to replace the unit. Both the company and American Shield closed the service request ticket. I don't know why. Then I called why was the ticket closed, they didn't say why. They said they will another company CRYSTAL AIR, INC.

The heating made a loud noise. And it turned out that the fan inside the heating unit had fallen apart. So, the tech that American Home Shield sent had to order a new part. He was very professional and prompt. He communicated with me by text. He didn't bother me while he was here working. He came and looked at it, came back, serviced it. And he never came into the house. He just told my husband he was through. We had the car pulled out so he could get in the attic. So all he did was just walk in there and do his job. And he left and told my husband. He sent me a text and said, “I'm all done.” So, he was very good about just getting in and out, and communicating. I liked that. He was obviously Hispanic, but he spoke very good English. And he had good manners and was informative. He was awesome.

Some of the technicians American Home Shield were sending over did not have a lot of experience. The technician that they sent here when we had problems with our washer and dryer was not that great. Recently, our refrigerator broke. Everything froze to ice and the water dispenser would not dispense water. I told American home Shield they shouldn’t send that particular service crew. They sent a different service crew but it took two weeks. The repairman was great though. He came and asked what happened. He opened the refrigerator and started to do the diagnostic to see what was going on. After everything, he told me there were three parts that were completely damaged. He explained that because of the age of the refrigerator, some of the parts were discontinued. He moved to the next step and contacted American Home Shield.

We couldn't get the cold water to come on and mix right with the hot water in the shower in our master bedroom. It was a pain. I did a claim and AHS said they scheduled for a serviceman to come out on the 27th. We were going to be out of town the week after Christmas so I called them in and I rescheduled it for Tuesday of the following week. The plumber came out from Wicker Plumbing and he said he couldn't tell what was wrong with it because he couldn't see behind our tile. I asked if the warranty covers the removal of the tile and he said no. They could either hire someone to do it or I have to hire someone. I told him I have a contractor that I can hire to come in and he showed me how much of the tile we needed to remove.

I was pleased with AHS but not with their contractor, My Tek Services. They did not provide thorough service. We had to have a recall with a second opinion which confirmed that the issue wasn't addressed properly. Other than that, the second company was very professional. The item was addressed properly.

I used to like American Home Shield a lot when the customer service was great. But since they have outsourced everything overseas, I'm not very happy at all. Half of the time, the individuals don't have the same English understanding. Sometimes you can't understand at all. They rush off the phone. They're not really wanting to hear what you have to say. I've had American Home Shield for a long time because it was great. I didn't really use it much. I have spent about $800 on having somebody come and fix my stove. But they have spent about a thousand something in having somebody fix the stove, and they refused to replace it. This is ridiculous. It's been a lot more of a struggle. I've had to put certain companies on “Do not send back to my house” list. They've gotten worse over the last four years. But most of them are pretty good. Somebody came out to look at my microwave and he was very professional and courteous.

This last incident that we had was a lot better than the one before that, when our dryer went out. When the guy came, he said he had to order a part. But it took him a week to get here. And the part took another 10 days. His suggestion to us was to go to Aaron's rental and rent a dryer so we can do clothing. I told him, "Dude, I'm doing about five, six loads a week because of foster kids I have and you telling me that I need to go rent a dryer for that? That's unacceptable." After that, it was a big hoopla because I contacted American Home Shield and they couldn't even get ahold of the guy to tell us what was going on. So, we were without a dryer for almost a month. And we ended up going to another city, which was 20-something miles away, to do laundry. I can drive seven miles without my legs kinking up on me."

Our heat went out so we submitted a claim to American Home Shield. They sent one contractor out who said it was the igniter. They replaced that. But then the heat went out again less than an hour later. We called American Home Shield. The contractor said the heater needs to be replaced and sent us some kind of quote where it said we had to pay $2,500. American Home Shield suggested a second opinion and a guy came out from United Air Temp. They sent like a diagnostic person who said the issue might be some blockage in the pipe. He said he was gonna send his service manager that night to come over so he can give me a final decision.

American Home Shield responded to me and told me who would get in touch with me. That takes another 24 hours, and the person that would take care of me call me to set up the appointment. AHS tries their best to get somebody out here anytime I have called. They've been very cooperative. I'm one of these people that want to take care of the problem before it exacerbates and becomes a big money thing. So, I decided to just bite the $75 that I pay. I pay monthly for the annual amount, and I also pay anytime somebody comes out, $75. So, it was okay. I try to keep my stuff in running order. So, if I call AHS, it's for real. And I seldom do that.

We had two repairs this year. Kingdom repaired the washing machine. The techs were friendly. There was some misunderstanding that they had to order parts and it takes time. It was over the holidays so that took more time. But it was reasonable considering the timing and circumstances. We're at the cusp of renewing and it's just under $600 to renew. In the first year, we paid $600, and another $75 for the technician to come out because we had an issue with our washer and it was just a $10 part. If we would have done the service call on our own, it would have been about the same as if we didn't have the warranty.

It's nice to be able to put a ticket in and get people to fix stuff. But I'm still waiting for my AC unit to be fixed. The techs have messed with the unit multiple times and this will be their fifth trip in the past couple of weeks. They are coming to install the damper and check why the unit is not coming on. The techs have been good. This last guy I had was the best.

In my request, I was explicit in what I needed, but in my contract, they don't go that far. It would have been nice if they had responded by saying, "The people you wanna hire can't do that." The poor guy got here, helped me as much as he could and led me to other people that could do what he does. I called American Home Shield before I left a review for the HVAC people because I wanted to know if it was them being lazy or was it American Home Shield. I found out it's in my contract in the fine print that I didn't read. I don't think American Home Shield is worth it. It's too expensive for what I pay every month then they charge me to have someone come out. As I was reading over my contract, there are a lot of things they don't cover that I thought they did. I optimized my service. I pay more now. This is not good because it's not giving me a shield on my home. I might as well hire independent contractors. They're gonna charge me a lot of money, and I'll save the money from American Home Shield.

We couldn't use the dishwasher. It was leaking at the bottom of the door. So the guy from AJ’s Appliance came out and he determined that the float inside was crowded up. So he cleaned it up a bit and said, "I suggest you go to the hardware and get one of those cleaners for dishwashers and run it. And that should take care of it." I did that. But it didn't take care of the problem. In the interim, I discovered that the control panel on the front of it, two or three of the six selections worked, and the others don't. So AJ’s coming back next Tuesday.

We had dishwasher and stove top issues. One of the burners on the stove didn't work. We were able to get a gift card for the dishwasher, because the other one was everything was wrong with it. The replacement dishwasher was a blessing. It was an easy process. I appreciate American Home Shield so much. It was a great experience.

I called American Home Shield when my system wasn't heating up. It was very easy. Their rep was very pleasant, professional, very thorough. The rep told me that the contractor would call me to schedule a time to come out and do the work. The contractor arrived on time, explained everything and got the job done. They replaced the part and the tech explained what was happening, what he was replacing and showed me the part. It was very good. I would recommend AHS.

I noticed the house wasn't heating up like it was supposed to, then I started hearing some noise coming from the unit. I called in to get everything checked out, and someone came out and checked everything. He was not sure what was going on. I started having this problem again, so they sent someone back out today, and he found out that it was one of the cords that was in the unit was broken. He repaired that and said I shouldn't have any more problems, but if I do, just make sure I call back in. It was a good experience to me. American Home Shield was on top of it, trying to make sure that I was taken care of. They cover major appliances. It would be a good thing for people to have.

They were very courteous and caring. They answered all our questions. We had our hot water heater element replaced and the techs were very courteous and helpful. Everything was covered. Having AHS is awesome.