American Home Shield Reviews

My most recent claim to American Home Shield was the oven. The heat wasn't coming on. The techs did have to order parts but they fixed it. The parts were sent to me and I figured, "Well, they know they're here and they'll give me a call." No one called me about it, but I guess I was supposed to call them and let them know that the parts arrived. I said, “Oh, I gotta call and see what's going on with this.” A day turned into a week and a week turned into two, but I guess it’s just a misunderstanding on my part. Overall, I had a very good experience with American Home Shield.

Submitting a claim to American Home Shield was a piece of cake. It was super fast to put in the claim and get somebody out here really quickly.

I'm quite happy with the customer service. I like that if I have any problem, I can just call one number and have it taken care of. They have contractors that do a good job and show up pretty quickly. Recently, lightning hit and blew out our refrigerator. Within a day or so, the tech came out. He was very polite and he came back out on time and fixed the fridge.

My water heater wasn't working. The technician was really professional. Not even 10 minutes after he showed up, my water heater was fixed. He found out what the issue was, replaced it, and everything was good to go. He was very helpful in explaining what happened and how he fixed it. But I had to cancel my plan because I moved and I was building a house.

I called AHS for my AC unit. The repairman did a good job. It took a while, but he got it fixed.

I put in claims with American Home Shield online and it works 10 times better for me than when I call because it's hard to get somebody. We did a claim for the dryer and North Alabama came. The guy took note of what was going on and he submitted that to AHS. AHS got back to him that he could do the light and the timer. He then called and set up a time to come back. He put the part on and the dryer has been working great ever since. The claim process took a little longer than it should but the guy was very good.

The contractor did a great job. They were quick and present. But the problem is the terms that they have with the options you gotta pick. I just click one thing.

Cool Factory came out for the air conditioner that completely quit working. They diagnosed it as a bad capacitor and based on that, they replaced the capacitor. The next day, it rained. And then the next day, it was clear. I was outside and heard the familiar sound of the compressor running but not the fan. So, I went over and looked at it, and then the fan that cools the compressor was not running. So while I was watching it, the fan kicked on and started running. Cool Factory happened to call me to see if everything was working right and I mentioned to them that strangely enough the compressor was humming but the fan wasn't working. While I was staring at it, it popped on and it made a big jolt sound.

We did our claim online and it all worked out.

My microwave and my washer's panel went out. It also needed some rods in the tub. Everything worked out well. I love American Home Shield. They answer quickly, and everything is handled quickly in a matter of 48 hours. I would recommend them to anyone.

We purchased a new home and when the AC had been inspected, it was running fine. Then, all of a sudden, it just would stop running. I made a claim online and the website was perfect. Then, AHS gave us all of the information, who would be coming out, and the phone numbers. Then, I made an appointment with the contractor and the techs came out within the next day. They were timely, friendly, and very quick. They put in a new transformer up in the roof where my AC is and it started running again. It took them a day to get the part, but that was understandable and we had our AC back on a lot faster than we thought.

When my water heater broke, I had a terrible experience. I did another appliance claim with American Home Shield and the process was pretty easy. The techs were very professional and this experience was great.

The spring broke on the garage door and the tech from Cactus Garage Doors was excellent. I highly recommend.

Leaking water from the ac poured down causing us on 3 occasions to open up ceilings, beams, walls and sink cabinets to repair water damage to the property. Once you read through the end you will see how American Home Shield failed as an insurance company to do the right thing and continued to attempt patch jobs without consideration of damage to the property, loss of rent due to the tenant moving out because of not being able to use the ac, wasting everyone's time and causing us to create a greater carbon footprint with repeated vendors needing access to the unit without resolution. Because this was taking so long we had two other reputable AC Companies out that are not affiliated with AHS. Both said the unit was not repairable. I've included one of the reports below so you have a reference. This was also supplied to Derek ** w/ AHS.

I called American Home Shield on June 20th to get my A/C fixed cause it was making a loud noise. AHS sent a contractor out from Fire and Ice Heating and Air to fix the problem. When the Technician was done checking the unit he said the fan motor wasn’t working and the unit needed a new one. This was on July 6th. I called AHS on July 20th to see has the part been ordered and was told the retention center hasn’t received the notes from the contractor and to call back the following week so I waited and called back the next week just to hear the same answer from customer service. Then I receive an email from Fire and Ice to purchase a new 5 ton A/C unit which is $11k.

Their contractor Allbrands was outstanding. We talked and they figured out the issue with my dishwasher on the phone. They bought the part, changed it out, and fixed the problem. But we've had a claim where we called eight times on. The issue got fixed after eight calls.

I hate submitting claims online with AHS. It doesn't give me enough choices. If I put it in wrong, the person will come in and say, "That wasn't marked on the thing." But you only have checkboxes to mark, so you can't describe what's going on. There were also other issues that I'm not that happy with. But with my garage door claim, it was a great experience.

The last few times I used American Home Shield, they sent people to my home who were from good companies. They were there for my washing machine and my garbage disposal. They replaced the garbage disposal and they had to replace a pump in the washing machine. They fixed the garbage disposal the same day. For the washer, they had to order the parts and they came back the next week. When you have a home warranty, you don't have to pay for costly repairs. When something is broken that's costly, it's beneficial to have it. I'd rather pay the $75 than pay $500, $600 or thousands of dollars to have something repaired or just have to go and get a new one.

We have an issue with our dryer and we've had four different contractors come. The last contractor was really slow about the things they were doing. They haven't been responsive nor honest. I have an old-school mentality so customers should come first. But AHS sets their contracts with their vendors and the vendors have priority over their clients.

I'm loving AHS's service and I'm happy with how it has worked out so far.. It has saved us a ton of money so far on all the repairs. We've had a washer run out and a boiler reserviced. We've also had a toilet replaced. I'm happy with the techs. They were professional and told us what was wrong and how long it was gonna take to fix. They got the job done.

I had American Home Shield in the past and it was great. If there was an issue, I’d call in and they'd send somebody out and fix whatever the issue was. Then I moved up here to Birmingham and got AHS. The fan on the outside heat exchange wasn’t blowing so they sent somebody out from Myers Comfort Specialist of Birmingham. The guy looked at the system and diagnosed the problem. The capacitor burnt out and he replaced it. It cooled the temperature and it worked great for about a week. But then it got down to 76 or 75 and it didn't seem to get below 75.

I like AHS. They've done everything they said they were gonna do. This time was better than last year, but I know it was because of COVID. I had a good experience with my AC claim recently. The techs fixed it.

My washing machine wouldn't spin out. The tech was very knowledgeable and nice. He knew what the problem was right away and he ordered the part. He came back out and fixed the washing machine in no time.

We had a clogged air gap. I used AHS's website on my mobile device and it was pretty easy. The contractor called me and told me when they were coming. They showed up earlier than they said and the guy was super professional. He fixed the problem in 10 minutes. He snaked the drain, unclogged it, and cleaned up. I definitely recommend that you get AHS especially if your place is older than 10 years.

I had a couple of issues. One is for a dishwasher and one is an ongoing refrigerator issue. I called American Home Shield and the automated feature many times made me call back later from a live person because they were busy. And so often, when I speak to people on the phone, they have such incredibly thick accents and I cannot understand them. They would have to spell words for me. That aside, the contractor, Omega did a good service and they communicated well. I was very pleased. They were at my home four different times.

American Home Shield covers all the way from ceiling fans to dishwashers and air conditioner units. I had an incident about the air conditioner a while back. AHS was running a promotional. When they assigned me a provider, the provider said that they weren't doing the tune-ups anymore. And that's what I had paid the $75 for, which I got back. But I still got the message that they were doing a promotional. I was disappointed when that happened. But I subsequently called and inquired about the air conditioner before and they came through with the service provider. But it was just a regular fix. The tech had to put some more refrigerant back into it.

The tech was very informative. Answered all my questions and just gave me all the information as he was doing everything. The fan outside wasn't coming on. The tech replaced either the condenser or calibrator. I recommended American Home Shield to a friend of mine.

I had a claim for my heat pump. The technician was a super guy. He did great work. American Home Shield is lucky to have him.

There was something wrong in the shower. The first time American Home Shield sent a company, the company didn't know what to do. The second time American Home Shield sent a company, the company was excellent. We recommend that last company.

Over the long period that I've had American Home Shield, I've probably broken even or come out a little bit ahead by having this, but it’s always like pulling teeth. Half of the people they sent over to my house to fix things had no clue. I've been told everything that you can imagine about things and every once in a while, you get a good guy. The last pool guy was great. The last air conditioner guy I had here was useless. He told me things that are wrong that aren't. He told me I had a leak in the compressor when I didn’t. About a fourth of the ones, when they set up an appointment, it says you'll get a call back within 48 hours, but that doesn’t happen. I have phone numbers that they don’t answer.

The tech was professional and he knew what he was doing. He got the job done. The service has been great so far.

The pool's motors started making noises and weren't working properly. I filed the claim with American Home Shield online and someone called me within a day. The deductible was a bit higher than I originally thought, but not much more. The contractor came out the following day to fix it. They were on time and communicated well, and got it done.

A lot of my peers in the military have American Home Shield. Before I had them, I had ProHome, and it was a terrible experience, and I immediately switched over with some suggestions from people in the navy who use American Home Shield. I couldn't believe how quick and easy it was. I'm really impressed. My kitchen appliances all went out around the same time. It was ridiculous. From the beginning, I called American Home Shield. I talked to a rep, paid the $100 to start the claim, and then within a couple of hours, the tech, immediately called us. He came to look at my appliances and he reassured us that this was a common thing with Whirlpool. He made us feel very comfortable. He said that he just needed to change some parts out, and it was done within that week. I’m really surprised that this worked out so well.

I had one service check-in for an air conditioning issue that was not resolved. The service of the individual that came out was excellent and he was very helpful. But he was not able to work within that specific type of thermostat and another company would have to be sent out. I was able to resolve the issue temporarily after it was attempted to be serviced. A follow-up was needed from somebody in American Home Shield but I don't believe it was received. I did not hear from anybody and no other company has been in touch.

There was a crack in the waste pipe and I noticed there was some buildup. I made the call and a contractor came out. They cut 2 feet of pipe and fixed it. The service with American Home Shield is good. If I put what I pay monthly up, then I could probably take care of the repairs myself. But the only problem with that is if you got two or three items. I had two or three big appliances that went out and American Home Shield covered them all. The only thing is they increased my monthly payment a little bit.

AHS was great. I had a problem with an air conditioner making a noise. It was quick to set up a request. I heard from A/C pros the next day. The techs diagnosed the AC and replaced the fan motor and fan blade.

AHS is a good value, as long as you know that the items in your house are going to need to be looked at. With our recent claim, the compressor wasn't working at all, so they put on a hard start kit and they got it working. It remained working for a week but then it crapped out completely where they said the compressor seized. When they came out the second time after I put in a recall for it, they diagnosed it and we determined we needed a whole new system. The system was ordered and now we're just waiting for it to come in. Installation is set for next Tuesday.

I just had the news that my refrigerator cannot be fixed. I don't wanna lose my fridge but it's not working. American Home Shield had people come after I paid my $100 and they did their best to try to fix the refrigerator. But the part is not available anymore. This fridge is probably over 10 years old. I was offered $1,300 or $1,500 for my fridge. The samples that American Home Shield gave to pick from are fridges for an apartment and it was a white fridge. My whole kitchen is stainless steel, black, and gray. American Home Shield should have asked me to send them a picture of what my kitchen looks like. They can't put in one of those little cheap fridges. This is a beautiful kitchen. I have a beautiful stainless-steel fridge and this model is not made anymore. In their wording, they said the price they came up with is equivalent to what they feel my fridge is worth and their samples are equivalent.

My AC unit was not working properly and it sounded like it was freezing up. I called in the claim to AHS and within 48 hours, the techs came out. There was a part that needed to be replaced and the repair was done the same day. They did exactly what they said they were going to do and they did a great job.

Seattle Home Appliance was wonderful. They came for the refrigerator and they fixed it. It was for a leak out of my fridge. The tech went above and beyond and was courteous and fast. Everything was terrific. I have not had the issue since. I called American Home Shield for a second item, which was a bathroom fan. It wasn't exhausting the way it should have been, and they sent me an electrician who said the fan was mechanically sound, but the venting might be an issue and they don't do venting. Based on that, I was out 100 bucks and no further along than I was when I made the appointment. I kind of wish that I had gotten more information that the insurance policy only covers mechanical and that they don't look at the vents or the ductwork. If I had known that, I would not have spent the $100 to have somebody get up on a ladder and tell me my fan was working.

Our claim to American Home Shield on the AC unit took a couple of times to get completed. The people who came were the ones that have done quite a bit of the different things that we've had to have done, but they were the ones who were sent originally on the AC unit. The tech knew what he was doing, but I feel like he didn't look at everything. He was just looking for what may be the cause of the problem. So, we had to do a recall. They sent a higher technician who looked a little deeper, and we found the main problem in the unit. After that, the unit didn’t seem like it kept up, but we were also facing 100 plus degree weather.

When I called American Home Shield the very first time for the AC, some guys came out and had to replace the compressor. They had not tightened the screws enough. So, it was leaking the Freon out. When the dude who just came a few weeks ago came, he noticed that they had not tightened it up and the caps were missing. He said that was the reason it was causing the air unit to freeze up because it was leaking out and it didn't have enough Freon in it. He just put new caps on there and tightened up the little plugs that he showed me that were loose, and then put more Freon in it and that was it. He was gone in 20 minutes. It didn't take them long at all.

Infuse Heating Cooling and Home Repair was very quick to respond to our AC claim and they were very professional. They diagnosed the issue immediately and then it was just a matter of waiting on the part. The whole process took about a month altogether from the initial online claim that I made.

American Home Shield's doing just fine. The first time in about four years that I've been with American Home Shield that I had to use them, it seems like every electrical outlet I had around here wanted to go kind of weird. So, I put in my request on the computer, and they gave me an assignment number and told me who was gonna be doing it, and that those persons should contact me within two or three days. They did, in fact, contact me within two or three days. That was Lowe Brothers Electric.

We opened a service order a couple of weeks ago on our washing machine. They sent someone who thought he had repaired it. He gave us his direct number to get back to him if there were any issues. We did and he instructed us to contact American Home Shield to reopen the service request. But it's difficult to connect with AHS to do that process because it's not any of the automated options that they offer online or on the phone. It took them a few days to restart the claim.

My dryer all of a sudden wasn't drying clothes. So, I called AHS and they were very prompt on getting somebody to call me. I was also telling them about my dishwasher because it was not heating. When the tech came out, he looked at both of the appliances. He took the dryer apart, cleaned it, and it’s been working so far. He was very knowledgeable and I really like him. We used to have 2-10 and through them, he also came out here for repairs on our dryer and dishwasher. He's been very good and I have never had any complaints.

My hot water heater went out and it was escalated. I went for two and a half weeks without hot water and had to boil water to even draw a bath for a house full of five people, kids included, and still did not have anyone sent to our house. American Home Shield's system is flawed. To my understanding, they give out a certain number of jobs to contractors and then they put a hold on them after a certain number of jobs have been given to them. Those contractors can agree to take on another job beyond that hold amount. When my air conditioning went out, I had it escalated because we were in the hundreds when it went out. It was extremely hot.

My microwave and my dryer were repaired, and they've been amazing. I contacted Home Shield, told them the problem, and they said that there was going to be somebody calling me within a certain amount of time. Then they called me and they set up the appointment. They came out and fixed it on the spot. One part had to get ordered for my microwave. But other than that, they were great.

I had some good experiences with American Home Shield, but I also had some negative ones. Just recently, it wasn't a good experience at all. The family and I were without an icemaker for almost three months. They sent the person out here and then the people that they say can do the job can't do the job. They said they’d order parts. We never heard from them again. Then when we called them back, they said they were not going to service the refrigerator anymore. We asked them why, and they said, “Well, because we don't want to.” I called AHS back, and they sent somebody else out. Then that person ordered one part, told me the other part was coming in, and the part never came in. When I called them back, they were not answering the phone. I called AHS and they said, “Okay. We'll get somebody else.” After all that time, I had to end up contacting Sears. Sears was able to come in a matter of minutes.

The garbage disposal started leaking. I made the call to American Home Shield and their system was very efficient. They did a super job in response and correction. I was very pleased. They told me the person's name that was assigned to the claim. I was able to turn it over to the tenant where she could expect the person in a fairly short window of time to show up. The contractor showed up on time as promised and did a great job. The tenant was very happy. American Home Shield didn't tell me anything other than the repair was completed. When I checked with the tenant, they told me they had to replace the garbage disposal. American Home Shield is a good investment and very good protection for a very reasonable cost.

The washing machine was not turning. The issue was that the techs had to order parts. We had to wait a week for the parts to come in to get the repairs completed. The repair company, which is Sears, doesn't have a very good system to call and talk to anyone. I was waiting and no one came in. I got two text messages asking to reschedule. There was a third part. They tracked that the parts were delivered before they sent a technician. And the part was delivered late on the day that they were supposed to be here. But I was not expecting a third part.

The AC unit wasn't working correctly because it was extremely old and outdated. Technicians came and they did a fantastic job. They said that the AC has leaks and other things. The blower wasn't working. They recommended putting a new one in. They had to measure the system and make sure they have the right system to go in because it fits in the closet. The work was within two weeks altogether. Our unit is now working fantastic.

I'm satisfied with AHS. I have been with them for a long time. Whenever I needed a service and I made a request, it didn't take long to get the service. But I hope they reduce the payment. For my AC claim, the techs came out right on time.

We had a microwave that quit working so we called the American Home Shield. They in turn called their local appliance people. They came out, diagnosed and repaired the problem on the spot. Everything's working fine now. I don't like American Home Shield only because I don't use them very often. But when I did, I haven't had any issues.

My garbage disposal wasn't coming on. After you run the water on one side, that the garbage disposal wouldn’t run. A few minutes later, it would just start filling up on the other side. The repair people that came were professional and they fixed the issue.

American Home Shield is great until you have to actually use it. The last time I used it, they sent out about three different companies to look at my AC unit and none of them could repair it, and AHS was not willing to allow me to find my own vendor to repair it. So, it went unrepaired. Eventually, we had to just find our own people to repair it. I also had to use AHS for the microwave, and while it got repaired, it wasn't exactly a speedy process. AHS needs to figure out what kind of appliances people have in their homes so they can send the right vendors out. Also, they need to work it out somehow so that the person can find their own vendor and still be able to use their American Home Shield contract.

I had a leak upstairs in my toilet, then my bathtub was leaking off and on too. I was always getting plumbers, paying them $90 an hour to get things done, and the repairs would cost me $400. When I joined up for American Home Shield, I called up them, had a plumber come, and it cost me the $100 service charge. The techs were very professional and I was impressed at their mannerisms. They came in, went straight to the job, and got it done, non-stop. There was one kid running, being the errand boy, getting the parts and going back and forth. They told me they'd be out of here in 30 minutes and they were out 25 minutes at the max.

I like AHS because I can just call them when I need something fixed. They're very timely and professional and they send out good people. U.S. Plumbing & Rooter came out to replace my garbage disposal the next day after I sent a service request to AHS.

American Home Shield is a neat service if anything is to break down or if we need some repairs. The repairman who came for the AC unit that was not working properly was very nice. I took a picture of an error message that the unit had previously given us and I spoke to him when he got to my house. He was walking me through the whole process, letting me know what he was going to do and where he was going to be. He gave me information in regards to the AC unit. He checked to see if everything was good or what the issue was and told me to change a part.

The water didn't get hot for a few days and it ended up being a week for someone to come out. American Home Shield was responsive so that part was okay. But when the tech came out and looked at the hot water heater, he wasn't sure if I could get parts for it or just replace it altogether, so they replaced it. My sister, who recommended that I get American Home Shield, found out that I paid 300 something dollars for it and she was surprised because she said I shouldn't have paid anything. So, I have to look at my contract and I haven't had time to do it because I was leaving town. I need to find out why I paid for something that maybe I didn't have to pay for. That disturbed me but I didn't have the energy or the time to look into it before I left town. And she said I better hurry up before four weeks goes by, which is one more thing to be concerned about.

Our most recent claim with American Home Shield was to get a replacement dishwasher. On the 22nd of July, we ordered the recommended replacement dishwasher. It was brought to the house. The company that brought it to the house said, "Oh, it's not going to fit. You need to get one that's deeper." So, I said, "Okay. Well, we're not going to accept it." We sent that back, and then we got charged a $159 restocking fee, which was understandable at the time. We did the research and got in touch with the builder of our house and the builder of the house said, "Nope, the 24-inch depth is the correct one. They don't make them any bigger unless you get a commercial dishwasher. And then, the height and width are too big."

Some of the contractors are awkward with scheduling. I’ve noticed some of them have automated scheduling, and that doesn't always work, so I have to try to reschedule. They just sent me a text informing me of the appointment time. I had to call them. But it ended up being fine, just weird. The tech showed up. I came off night shift, so I was still asleep. He just rang the doorbell once and left. But that’s fine. He ended up coming back out.

The freezer wasn't working properly and the tech from ZTG Appliance Repair came out and checked everything, took the freezer apart, ordered a part and replaced it. He did a wonderful job and got it fixed. But on my initial call with American Home Shield, they sent somebody out. That person said he knew what it was and didn't even take the refrigerator apart. He said he was going to order a part and had me waiting for a month. He never called and said that he gave the appointment back to American Home Shield or to whoever. So, I had to call again. I checked the number that they gave me and he said he was still waiting on parts. He said it one time. I kept asking him when they were coming out because I was losing food and money. He stopped responding after that and then American Home Shield said he couldn't do it. He gave it back to AHS but I wasn't notified about that.

Updated on 07/25/2023: I waited to write a follow up for my original review, this week is 1 year since I submitted a service request, and so far no air conditioner. I told American Home Shield, in December, 2022, I would like all of my monthly payments returned due to the fact that American Home Shield is not honoring their warranty of my air conditioner. They refused and offered me $850 towards replacement costs.

My swamp cooler was leaking. The contractor had to come out twice. After their first visit, it still leaked. But after the second time, it hasn't leaked since and it's great. They were very efficient. I also did a claim for our spa and American Home Shield said it wasn't covered, then it was covered, and then it wasn't covered. It took us since April 23rd and someone's coming out today to fix it for the fifth time. In the contract, ours is above spa. They said it was covered below spa. They said no one specified that to me. But they were gracious. After a couple of months, they waived the $200. After we got it all settled, they were very nice.

My AC went out on a Friday evening and they couldn't find a repair company. American Home Shield couldn't send someone out until Monday and the temperature was close to 100. I need to check that because I don't know if they refunded me my $100 back. I had another claim for the pellet stove but they refused to do service on that because it says stove on it. It had gas but it didn't say what type of stove or fireplace. Still, I'm satisfied with AHS.

We've had a water heater go out on us for the second time and both times that this happened, it was replaced through American Home Shield. The only problem with them was the timing because we did go several days with no hot water and at my age, I’m a little beyond taking cold showers.

I had a couple of claims with American Home Shield and the most recent one was for the ice maker. The ice maker tray was broken and had a hole in the bottom of it. The claim was sent to Whirlpool instead of one of the local people. The techs were great and they let me know what needed to happen, how it was gonna happen, and when it was going to happen. They followed through like they were supposed to and were much better than the local people American Home Shield used. The techs had to replace the ice maker tray as there was no workaround for it.

I have not been very happy with American Home Shield. It seems like we never can get anything done in one call. It always has to be more than one and they want me to pay more money. It took three different trips to get the air conditioner fixed. The first time, it was low on Freon and I had to pay for it. A little bit later, it was still not cooling. It was within the 30 days and I called. They sent somebody else back out here and the tech said I need to contact the people that installed this. I called the people that installed it. I disputed the actual charge with American Express but they ruled in American Home Shield’s favor.

We like American Home Shield. They've been easy. I'm dissatisfied with who we have to use for appliance repair because every time they come out, it's somebody new. They're on the phone asking for help the whole time. I'm not pleased. I'm gonna get our friend that's an appliance repair guy. We did have a plumber and the experience was great. I loved it.

I've had wonderful service. My claim process was perfect. The tech had to repair my air conditioner. He knew right off the bat what the problem was and he replaced a relay. Having AHS as my warranty is value. It's easier to pay $100 a call.

Having American Home Shield is very convenient. You save money and time, and they help you through the whole process. When the pump of the pool stopped working, the process was very easy. They already had the option there for the pool system and all I had to do was select it. I had to first read through the contract to make sure that it was covered. Then a gentleman called me to set up an appointment for when he was coming. He also asked me what was going on and I told him. He came out and replaced it the same day. He had the part. I didn't have to wait for them to order it. He came prepared with it. Every time we have issues with the pool and we put the claim with American Home Shield, he's the one that comes out, which is something that I like. It's consistent. They already know the system of the pool since they've been here.

There was a water leak whenever we were using the washer. It was pretty easy to submit a service through the American Home Shield website. I got who was going to work on this claim and then I got successive messages around 10:00. I had to make a call to finalize for the day and the time of the service. It would be great if they can call back and get the time. But the tech that came out was very excellent. Before he came to the home, he did a video call and then found the issue. He got the part with him on the in person visit.

The air conditioner kept kicking on and ran for about 10 minutes, then it’d shut off for 10 minutes, and then it kicked right back on. I went on to the American Home Shield website, logged in and started the claim. Then I got a text message and an email with the contractor's name, address, and phone number. I didn't get to meet them when they came out but my wife was there and they gave her the diagnosis. But I called them back and said that the issue was still going. They ordered a part and they have not been back out to put it on.

I've had American Home Shield for a long time. The only problem I have with them right now is with these air conditioners. I had a guy out here to my residence and he looked at my units. He's fixing them and that's fine. But my air conditioning units are 27 years old and they need to be replaced. When technicians come out every summer, the units are empty with Freon and they put Freon in them. Right now, the Freon is $145 a pound and that's ridiculous. American Home Shield covers $10 and that's a joke. Every year I'm having to put it up.

with FN Air Conditioning came out and referred the repair over to another company. The other company that came out said that the coil was not covered. I called American Home Shield and told them because they told me that I could do a cash-out on the air conditioner. Then, they said no. They denied it afterwards. I didn't care for the service with American Home Shield on this matter. It was very splotchy and they had it referred to another air conditioning company. I was unhappy with the settlement. I was very disappointed with American Home Shield.

The AC was leaking water into the vents that blow air. I called Home Shield on Saturday. The problem is they don't offer 24-hour service. Instead of saying no one's coming out until Monday, they kept telling me, “Call every four hours if someone doesn't show up or call you.” I was very disappointed the first time I called them because I was calling every four hours and they kept saying that they would put a ticket in instead of telling me the truth that they were not going to help me. I was insanely upset.

The lights in our home kept going in and out because of the breaker. The tech said it was the breaker. So he flipped the switch and it came on. However, he said the wiring had an issue to do with it because when you hit the switch on the wall, you have to hold it for it to stay on. Then the back patio porch light was broken. So he helped me get the bulb out and put a new bulb in. He said, “Oh, I fixed it.” But I told him, “No, you didn’t. I just gave you a new bulb, my new bulb. You didn’t do anything.” However, we just left it alone. But my biggest issue is the wiring that’s connected to the house on the outside that American Home Shield said was not covered.

Sears came out for my dishwasher and that worked out very well. They were a good choice as a repair company and I’m happy that American Home Shield is associated with them. I had another claim for my gas range that was General Electric and AHS sent us over a General Electric appliance repairman. That turned out to be excellent service, as well. The third issue I contacted AHS for is for a leak in the roof and the company that came out didn't fix it 100%, there was still some leakage. I contacted AHS again and they said they will send the same company over to fix it permanently and I did not have to pay for the second. My experience has been positive so far and I hope that it stays that way.

It was very easy to submit the claim. The only thing was that the system said that the repair company would contact me, and then they said that, “You're set up for a specific day.” I like to have more interaction to be able to schedule a day that works for me because just scheduling it through the claim was limiting. Other than that, the tech was wonderful and he explained how his company works. He was able to diagnose the problem quickly. He said, "As soon as the part comes in, I'll be the technician that comes back".

The company sent one man out, but he couldn't fix the problem for the refrigerator that wasn't freezing so I had to wait another few weeks for the part to come. Now, it's like a brand-new refrigerator. I like American Home Shield because I only had to pay the first 100, and it could have been much more than that.

AHS is wonderful. I'm so grateful that I have it. I've had it for almost 20 years. I've been very pleased with their service at all times. I had a washing machine that died. The claims process was fine. I was able to go online and find something that I could use at Lowe's. They gave me an e-mail certificate and I was able to get everything done. It was great. Sometimes the subcontractors aren't so wonderful. But they've always taken care of anything that needed to be done.

It's been one issue after another with my fridge. It was no longer cooling. I went on AHS's website to submit a claim and then, Wright came in. There’s a little radiator thing in the back of the fridge that needed to be replaced that sort of simulates the cold air and they ended up replacing that. Everything's perfect now and I said to AHS, “If you send anyone besides Wright, I’m gonna send them back.”

When I submitted a claim with AHS, I got ahold of somebody and they sent somebody out to check out my air conditioning. The tech fixed the air conditioner and it worked fine. AHS is worth the money, but my biggest beef is sometimes, it takes them a little time to get to the appointment. Or if something needs to be replaced, it could be a month before something gets replaced. But their service is good.

The AC wasn't blowing cold air. When the repairman checked it out, the capacitor had went because there was so much debris. It overwhelmed the capacitor. He cleaned out everything and put a new capacitor in there. It was also three pounds short of freon. However, AHS didn't cover the other two pounds of freon and the cleaning.

Everything's been good with the service of AHS, so far. I just can't understand half the people they got. We had an issue with our AC recently and the first company that AHS sent was horrible. They had to come back so many times. Couldn't get it right. It wasn't anything but my line was clogged. They said they raised the pan. But they didn't unclog it well. Had to pour bleach. Other than that, I'm satisfied.

Someone came out to fix the toilet and he was here when he said he was going to be. He did a great job. The issue was just switching a gasket and it was a lot of money to pay to change that but that's what it is. I did another claim online for our dishwasher. Doing it online is difficult for me. It's easier if I can call and just make the appointment. I was charged twice for the dishwasher and it was for two separate companies. We had to call over and over again and I couldn't get through. I couldn't really understand who I was talking to. I wasn't happy. Today, I'm expecting someone because our dishwasher went out.

The AC unit was making a thumping noise and the techs came and made it run smoothly. The experience with American Home Shield has always been good.

The contractor came out for AC repair. We scheduled right away. And it was up to my availability. So, they came out within the week. They refilled the Freon. There was a small leak, so they used the leak sealant that mixes them with the Freon to try to plug up that leak. And they explained the process. They explained how much it will cost if there's a bigger issue. I had to pay a ridiculous amount for the Freon. But that's cheaper than replacing the whole unit.

Chad, the tech, didn’t get the notification but we had the number so we called him. He set us into his schedule, and got out and changed the part and fixed the AC unit. It was painless. It’s not always like that with American Home Shield. But that time, it was great. I don't like to have to find contractors and it's probably a wash in terms of financially. But AHS finds contractors and I have rental properties so I can't always supervise. Once they find the contractors, they report to American Home Shield. I haven't had perfect experiences but I've had them for so long that I know the system. If they can't find a contractor, I know to go straight to getting a permission to get somebody outside of the contract. And I don't wait around for them to call me. I'm proactive about it so it works out well for us.

The condenser fan of our unit was having issues. We did a claim on the American Home Shield website and that was good. They gave us the service company's phone number. The tech that came out told us what was wrong and said he would order parts. The parts will be delivered to my home and once they're delivered, I was to contact the company then the tech will come out and put the parts in.

The last claim for my fridge was excellent. Victor, the tech, was amazing. He's so professional and clean. This is the second time they've come. Several months ago, he came for my Viking oven and he fixed it as well.

I had a problem with my washer, the techs came in a reasonable amount of time, ordered the parts, and it was fixed within a week.

I did a claim online with American Home Shield for a freezer, a refrigerator and my washer. All they said was that the contractor was gonna show up on a certain date. And the person did in his personal car. They didn't look like a regular business, so I was skeptical with them. They did the refrigerator and the freezer, but they said they couldn't do the washer because it was in my patio and not in the house. I went through a lot with that claim. It took over six weeks to finally get my washer fixed.

My washing machine was overflowing. When I called American Home Shield, the rep was trying to get me to do some kind of tele thing with the company so they could see exactly what the problem was. But, a lot of people are not computer-literate. So I wasn't interested in doing any of that. I told her I just wanted somebody to come out here and fix my washing machine. They sent out Best Plumber ‘cause I thought that was the issue. When the plumber came, he said, “It's not a washing machine problem, it's a plumbing problem. Your drain is stopped up." AHS then sent out DrainGo. They were able to get me taken care of.

American Home Shield's customer service is not easy to access. I wish they had an app, so I wouldn't have to use the web browser. Other than that, It's convenient. The original contractor said they wouldn't be out for 20 days. That wasn't satisfactory for our needs. So, I requested that American Home Shield provide another technician, and it was Bryant’s Heating & Air, and everything was fine. He came out and knew what to do. The outside condenser fan made a lot of noise, suggesting that the motor had issues, probably bearings or balance. I communicated with the tech prior to his arrival, and he speculated that a part was needed. So, he brought the part with him, which was impressive. And everything was done speedily. So, I'm very happy with the service from Bryant’s.

I recommend AHS. The toilet was leaking and their reps were willing to help. The tech responded to the request in an hour and he was done in 20 minutes.

The switch on the dryer door was bad, and they replaced it. So it was good. American Home Shield responds very quickly. They usually send out professionals, so it's all good.

We were having some problems with our fridge. The drawer was basically broken. The water filter door also became broken and the filter didn't get held in. It didn't seem to generate much ice too. The handle was also really loose on the freezer. I did a claim and I got calls within a day. A tech came out within that week for the initial inspection. The tech discovered that the lights weren't turning on so he was able to repair that. The tech came back and fixed one of the parts. We had to wait for another part and the tech came back one more time a few weeks later when the part was available. In the end, he was able to take care of all the issues. With American Home Shield, it's nice to know you have coverage for things that might be too expensive.

The washing machine was leaking water. Like we always do, we put in a claim to American Home Shield that we had a problem with the washing machine. They sent somebody out. He looked at it, inspected it, and said it's not going to be able to be fixed. We've never been in a problem with AHS. One thing they did let me do was they sent me the money for the hot water heater and I saved $150. They didn't hesitate a minute. I got a cheaper price than their guy is doing, and I got their money and I saved the $150.

Service Mechanical of Tidewater came to my house and checked my AC. Previously, different technicians came here to my house to diagnose this one five times. But Service Mechanical of Tidewater did great. They checked the gas level and added the gas level without any charges. Their diagnosis was correct and acceptable but American Home Shield said they did not cover it. American Home Shield’s decision is wrong. I’m not accepting this one. It's ok for them not to change my AC unit, but they have to repair my compressor that's making noise. At this point also, Service Mechanical of Tidewater should point up this one to American Home Shield but they didn’t do it. I'm 95% happy with Service Mechanical of Tidewater. I'm not happy with the American Home Shield.

I don't like that all the calls go overseas and the reps don't speak clear English. The second problem was when my air conditioning unit went out. I got off of work, came home and called American Home Shield. The automated system was able to generate an order number for me. They said that somebody would call me within the next business day. They sent me who they outsourced it to and the telephone number.

My ceiling fans weren’t working. The tech had to order and pick up the fans. Then he replaced them. It was good. American Home Shield helps me with things that I can't do.

The AC started making funny sounds in the middle of the night and the room got hot. I had to reach out to the contractor after submitting a claim to American Home Shield and it took about three days for them to come out, which for a hot room, didn’t meet my expectations. But once they got here, they diagnosed what was wrong with the AC right away.

There have been times when it’s been difficult to reach American Home Shield, but they have done a lot of good work for me with the refrigerator and the hot tank. I just had to pay to bring it to code, which I understand. Overall, I’m satisfied. It does offer some peace of mind that if something does happen, I may have a resource to go to.

My AC wasn't cooling and the coil needed to be replaced. The techs got it done. They were professional, quick and on time. I like that I'm learning a lot about American Home Shield. I don't know all the coverages but I'm learning there's some flexibility in the service repairs. If all the ones that are in the network are not available, there are other ways to get contractors in there to get it completed. When summer comes and everyone's AC is out, I'm not stuck with these providers.

A storm came through and knocked the air conditioners out. It was at nighttime. I went to church and when I came back, the house was hot. I went back outside and neither air conditioner was working. That Monday, the 29th, I got in contact with American Home Shield. They charged me $75 and said Assured Climate Control was coming out here to take a look at it. They did not come in here until the 5th of July. It was steaming in this house. When the guy came, he said, "Some of your wires got damaged." He fixed it. It wasn't even two weeks and he had to come back. He had to put a capacitor in. That was on the 22nd of July. He said I really need a new air conditioner and that was what I tried to explain to American Home Shield.

We had an AC issue and when the folks that AHS sent out first diagnosed it, they said it was the compressor in the outside unit. But our unit had a two-stage compressor and they said they didn't work on that, so AHS had to reassign a new company. Then we found out that American Home Shield closed our claim instead of assigning a new company. So, I called and let them know that we got a 110 degree heat index outside every day and every day counts. I told them that I needed them to spend time calling to find another company that worked on a two-stage so that we could get some air going. As soon as we contacted them, they stayed on the phone and called company after company until they got one that worked on the two-stage compressor.

American Home Shield was referred to me by my son’s in-laws. They've had them for a long time and use the warranty service all the time. They praised the company up and down. I'm liking American Home Shield's service. Their response was quick. Our AC wasn't keeping the house cool. I would have it set at 74 and my house would go up to 79 or 80. I took a picture of my thermostat to show where I normally keep the setting at so they could see what it was doing because it was really weird. During the day it would hold the temperature fine. It would be 4 o'clock or later that it would start climbing. By 10 o'clock at night, it would reach its max before it would finally start going down at around 4 o’clock in the morning.

When I do a request online for electrical, there aren’t many options to specify where the electrical is located. So when the electrician comes out, they can only look at one thing. So, I can put the request online, but I would have to call American Home Shield to specify what room and what exactly the other electrical issue is. The contractor called the next day. They came out and told me what was wrong, and gave me my option for a new ceiling fan. We had to wait on AHS to give the okay. But we got a new fan. They installed it.

I had an issue with the AC blower. The condenser would turn on, but the blower would start, and then quit. I submitted a claim with AHS and it was really easy. The techs were also really good.

We've had a couple of challenges of late with AHS. The AC vendor was good but it took a while before they got out here. I also had to pay for freon and that was $1,000. For the plumber, it took over a week before he showed up. We paid the $75 but he couldn't fix it, so I had to buy a new faucet because it was under the exclusions, which there's a lot of. I've been a member for almost 20 years now. Couldn't do anything. I bought the faucet and he said he'd install it for me. Then I got an or estimate of 650 bucks to put the faucet on so I canceled that. I just had a contractor do it for a tenth of the cost.

The washing machine stopped working. We made a claim online and the process was very intuitive. Then, the tech came on time and he knew what he was doing. He got the part, then he came back and put it in. But we opted to have the washing machine replaced and we had to pay for that. It was an older unit and we wanted something that had more features.

I had a clogged toilet recently. Dockside Plumbing resolved it. Everything is easy and aboveboard with AHS. They get the job done and it doesn't cost me an arm and a leg.

My power cord was out, so I called it in and the tech who came was very polite and nice. I’ll recommend American Home Shield to a friend.

The fan of my second floor air condition system was not working. The tech was a very, very nice person. He does have really good knowledge about this stuff. Once he heard the sound when I turned it on, he right away found out what the issue was. He fixed it in five minutes. American Home Shield is great. They are faster than any other company. I used to go with other companies and they were taking too long to fix the issue. Once I put in a claim at night time, I got a call in the morning time. Then the contractor was here very soon and for the next day.

We had an AC claim with AHS. The technician was out the day after we called. We turned it off and back on, and it started cooling again. But then a week later, it happened, and he said that we could call within a month and get it fixed. He came out and it was just the capacitor and he replaced that. That was a very good experience. We also had a water heater problem. The technician came out and told us that it would have to be replaced but it wasn't covered by AHS. I spent $2,040 on a brand-new water heater. I like AHS when they're successful and reasonably quick in getting to our problem but I don't like it when they aren't.

I had to call AHS twice. The reps gave me what the companies were and both companies came quickly. One call was for a garbage disposal that wouldn't turn on. The techs put a new one in. But then, a few days later, my dishwasher wouldn't drain. I had also been having trouble with my ice maker. So I called to ask them to send someone out for those. The dishwasher was not draining because when the techs put the garbage disposal in, there was something they were supposed to attach and they didn't do it.

The oven was not working, and the guy came and fixed it. Everything is fine. But in the past, sometimes, American Home Shield sent the technician very late whenever we wanted something urgently to be done. So if they could speed up that, that will help everyone.

I'm going through a process with American Home Shield with the air conditioning right now and they're not even returning my phone calls. They sent someone and the two companies said it needs a replacement. I'm just waiting with no resolution. AHS could call back and let me know what's going on because I keep calling and waiting online and they say, "We're gonna call you back," but there's nothing yet. I had service requests before for minor stuff, and they handled it, but anytime there's something more serious, it doesn't get done.

The tech I had did a good job and fixed my appliance. It's working, which is the most important thing. I asked the tech questions and he answered right away. He was knowledgeable and knew what he was he was doing.

We've had this plan since December but we had American Home Shield for 10 years before and it has always been great. We got them again this time when we bought this house because we were so happy with it at our other house. They fix my stuff when it breaks. They get it set up, and we schedule with the people, and they come fix it. The tech who came out for the oven he knew what he was doing. He had it done in 15 minutes.

We couldn't flush down from the toilet. We called American Home Shield. They sent two different companies out. One company never did snake it at all. Then I called American Home Shield back and told them that I didn’t want them and what was going on with them. That company said, “You need to go on top of the roof and drain it from the top of the roof.” But that was not the problem. The second plumber that came out did snake it and it worked for about three days and then it stopped. Then it was doing it again. I ended up paying $600 out of my own pocket for Roto-Rooter to come out and find out exactly what was going on. They put the camera down in there and found out it was a busted pipe up under the ground wherever it is at and it was clogging it up.

My AC broke down in middle of May, AHS sent out a contractor to fix the problem. I paid $650 to their contractor for out of pocket. 35 days later, the AC broke down again, and I requested the last contractor out to fix the problem. After 3 weeks waiting, they told me I have to pay $1056 out of pocket cost. I contacted the contractor and they told me that I should contact AHS and see if they can waive the refrigerant because I already paid last time. He also told me that, the cost total should cost $2600-$2800 without the warranty. After talking to AHS, the contractor texted me and told me AHS transferred my work for second opinion. However, AHS told me that the contractor didn't want to work in my area, even though he was there 3 times and worked on the AC in May. The second contractor didn't show up at the appointment and I had to call AHS to know that the second contractor wanted to transfer again. The third contractor finally came out a week later.

If you ever need a heating and air company do not go with South Placer Heating and Air. We went through our warranty because our AC stopped working. This was Sunday, August 7th. They came out on Tuesday. Said they needed to order a part. The part arrives on Friday but they had no one to pick up the part and the store is closed on Saturday and Sunday. We offer to pick up the part. They said, "Sorry can't do that. We will see you Monday the 15th." They had put us down for Thursday the 18th. We argued that our appointment is for today. They said they can't help us as someone called out sick. They proceeded to lie to the warranty company and say the part still hasn't arrived and they can't help us.

I've been paying for American Home Shield for years. I've only used it twice, but I've had good responses both times. The first time was on a washing machine repair. The recent one was for my garbage disposal. Hers and His Plumbing did a great job. A female plumber came in and she knew what she was doing. She took out the old unit, installed a new one, and was out of the way very quickly.

DO NOT RECOMMEND AT ALL. I have been paying them for more than 4 years now, and about a month ago my AC broke, so I called them for the first time, they sent me a contractor who said that the indoor unit need to be replaced. I kept trying to reach both the contractor and AHS until finally, they sent me an e-mail saying that they partially approved the request and that they will pay for the indoor unit replacement but there is out of a pocket amount I need to pay as it is not covered which is $2980.

I like AHS. I just wish someone would've explained it better in the beginning. So I can go to the next level and get the AC tune-up covered. Our AC wasn't working recently. We had to get a new filter, and then the techs had to do something with the thermostat. The techs were good and very professional.

American Home Shield has been good with us. Our latest claim was on an air conditioner. It was the 4th of July weekend, and we ended up getting the claim expedited to get the contractor out here sooner over the weekend rather than waiting since we were going to hit a temperature of 110 by the time they were supposed to be here. The technicians were great. We loved them.

Having a home warranty gives peace of mind that if anything goes wrong, I can call somebody who is reliable to come and look at it. The claim submission process has been really easy. I appreciate that when I submit a claim, they have the option where I can do a video with my phone. So that way, the technician can see the issue beforehand and see what parts they need to bring so they don't make two trips. I had an issue with my refrigerator and the techs knew what the problem was by me sending the video ahead of time. The tech ordered the part and he came the next day and repaired it. It saved him some time and saved me time also.

The swamp cooler was not cooling the house. The pump wasn't pumping water over the coils. After making a claim, I got a notification from American Home Shield that they were going to be sending Rose Heating and Air to our house to do the repair. The tech didn't have a water pump on his truck but he was going to do another job. He told me he was coming back this way because he lived close to me. On the way home, he said he would drive by and install the water pump if he could find one. He did find one in town and he came by on the way home from work and put it in. It only took him a few minutes. The swamp cooler is cooling now and it's doing a lot better. It's keeping the house cool so we're happy.

I was very unhappy with American Home Shield's service in the past year. But recently, it's been amazing. I had two different properties serviced and it was timely. Part of my problem was that I would call and it took forever for a contractor to get in touch with me and come out. That changed. I did have one slight issue with the AC repair where the vendor never called. When I called him, he said he didn't service the area. But the guy was really good and he put me in touch with another vendor. I can go months without anything being wrong. But when I needed to get something repaired, it was just astronomical. I'd rather be safe and have American Home Shield in my back pocket if need be. I'm really grateful.

A friend of mine had her pressure regulator go out and it was gonna be $1,500 to fix it. The whole warranty covered it. I got myself Home Shield for my home warranty and they're great. I used their service when my dishwasher wouldn't drain. A tech looked underneath and then he ran it. He realized that the pump motor that pumps all the water out was broken. He told me that he was going to order a new one. About almost three weeks later, he called me up and said that they had the part. He came out and fixed the dishwasher. The guy then found that the heater part doesn't dry the dishes all the way. He said I would have to put it in another claim to Home Shield for that fix. He was great.

The contractor that American Home Shield sent out was fine. But they let me know and they also put on the invoice that they wouldn't be able to help. I touched base with American Home Shield and they were trying to send me back to the contractor. They said that they would call back but I haven't heard anything from them.

If I set the AC to 78 or 80, it would turn to 75 by itself. That started happening for a few weeks. All of a sudden, it stopped working. Techs came out and they changed something on there, on the outside. The air started working but it continued to change. I asked them to come out again and they said that was because the thermostat is programmed. We're the original owners and we never programmed that. If you're the air conditioning and heating person, you should be able to fix whatever program you're talking about, because I don't know what you're referring to. But they didn't do that.

Having AHS is good. The AC repair went well. The schedule was a bit long, but I don't think that had anything to do with American Home Shield. The techs were great. They had to come back to fix the issue but it wasn't a big deal.

I travel around the United States for my work so I can't be home to accommodate my wife when something goes wrong. I purchased this coverage from American Home Shield. Two years ago, the heater quit working. My wife called me and I called the warranty company. For the premium or the deductible, technicians came out and fixed the heater.

I purchased AHS for a family member and they've been using it and they said that they were happy with what transpired. I had used American Home Shield before in prior homes that's why I bought it for them as a gift.

I had some issues with one of my garage doors not opening. As soon as I submitted the claim with AHS, they right away provided the name and phone number of the contractor. They said either they’d call me or I could call them. So, I called them and they came out. The tech checked the wiring on the main unit. He did some soldering because he said it was loose. He adjusted some of the springs. Because my garage used to shake a little bit when it would open and close. He fixed all that. Ever since he left, it’s been working fine. It was great. I used a different garage door company for another issue I had two years ago. I found out that they ripped me off. This contractor I used was an honest guy. He told me, “The price you paid for that one service, I would have charged less than half.” It was a good experience. AHS is worth it, as opposed to something breaking in my house and paying thousands of dollars to fix. I’d definitely recommend them.

I called in a claim for my AC and customer service was friendly and efficient. It was summertime and it took two days to get someone here. If I had to wait a month, I would find somebody else. The owner of the service company came and he was very efficient. We had a nice conversation about his business and he fixed the problem immediately.

When I've had to use them, it was good. I have peace of mind that if anything electronic breaks down in the house like the AC I can call them and they'll have somebody out as soon as possible. My AC got clogged up and there was water leaking. The tech knew what he was doing.

We have two policies with AHS. Recently, we had no air conditioning on Thursday afternoon. I put a claim via the website of AHS. I did not hear from anybody until around 6:00 in the morning when I received an email at 1:00 in the morning that they had assigned somebody to it. They told me in the email stated that if I needed to, I could get in touch with them during business hours. At 7:00 in the morning, I called and spoke to somebody. They told me that the earliest they could come was Tuesday. This was Friday morning. They also told me I could call AHS and see if they have somebody else that could come earlier.

We woke up one day and we had no air conditioning. I filed the claim online and I had to pay 125 to have a technician come out and look at it. The tech told me the unit needed Freon and had to put two pounds of it in. American Home Shield only covered $10 a pound and I had to pay the other $150 per pound to get it taken care of. That hit me by surprise. That cost me close to $500 to get the unit fixed. It probably would have been cheaper just to do it on my own. Everything's working now. The contracting company was very professional, nice, and explained everything. They were very quick to respond compared to the other home repair company I had before. They were also very good at resolving the problem and resolving it quickly. But the repair cost more than I was hoping to have it cost.

The motor in the ceiling fan in our attic was burnt out. The repairman replaced that motor. The experience was good. We had another contractor for the AC midsummer and they were good too.

I called in a claim for my AC and AHS took my information and connected me with the vendor who was associated with them. They were pretty flexible, and the tech who came out was professional and friendly. He broke everything down for me.

I had a clothes dryer that broke down. There was a seal that came apart and needed to be replaced. Doing the claim to Home Shield went well. It was straightforward and easy to get set up. I had to replace the appliance, and AHS helped me with it.

I like American Home Shield. I like that they do the virtual thing to show what the issue is and the quick service for someone to fix the issue. I'm not waiting days and days to get my stuff fixed. Recently, the motherboard on my washer was acting up. You push the button, but it wouldn’t respond. The repairman made sure he fixed the issue.

A piece broke off in the door of our washer so it wouldn't shut and lock. I called and somebody was out and had it fixed by the end of the day. It was a great experience with the tech. This is the second claim on the same washing machine. The first one was during the supply issues, so it took a little bit longer. But it was resolved. With American Home Shield, I don't have to call around and find somebody to fix something that I know nothing about business-wise. And it's just one call to get it done. I know the price.

The representative that I talked to was very polite and professional. The contractor was very professional, explained everything, and did a good job. Everything's fixed.

My AC unit wasn't cooling. It turned out the issue was a compressor. The claims process with American Home Shield went okay. There were several people that had to come out to get the compressor fixed. Then once they put the compressor in, then the fan wasn't working. They got it resolved though.

I've been with AHS for four years and the rate continues to go up and I still have the same level of service. I also have issues with the contractors that come out with having to have them come back out multiple times 'cause they're not fixing the issue. It becomes more of a hassle than anything else. I would also like some notification when they change policies. At one point, when I first got the service, you can pay the $100 service fee once someone has come out. But now it has to be paid prior to someone coming out. Once you go to the website to put in a ticket, it's there and you have to make that payment. It would have been nice to know these things ahead of time so that I can make a decision on what I wanted to do. But I like the service of AHS.

I had problems with the microwave not heating and the dishwasher not completing a cycle. The contractor had to come back a couple of times but were able to get the problems taken care of.

The contractor who came for my refrigerator that stopped working was very efficient. They had to verify what was wrong in a couple of minutes.

The toilet system was not working properly and the repair guy from United Air Temp had to change something. He fixed it on the same day. Everything was good.

I'm enjoying American Home Shield. Every time I've called, I've been successful with it. All my appliances are GE so when I call, they send GE Appliances out. The techs are well versed in what they are coming to fix. They just fixed my washer and it went well. The tech ordered the part and he told me he'd be back in a week. But the appointment wasn't scheduled for a month so I had to call back and they rescheduled it within a couple of days. I've referred AHS to a few people already.

American Home Shield sent AM Plumbing for a leak in a bathtub faucet. I was told that they would contact me within one business day, but I went ahead and called them, and they were very responsive. They were great and very helpful.