American Home Shield Reviews

The contractor was good and very quick. They were able to get the leak fixed up.

Sometimes I have a problem with the people overseas, trying to talk with them and explaining what's going on, like when the water heater went out. That's why it took so long. American Home Shield should have somebody that understands what I'm talking about, somebody that can answer my questions. The rep kept passing me around. Other than that, I am able to get my stuff fixed in a timely manner without having to be hassled. Recently, the contractor came and fixed my dryer. The tech was very professional.

A technician came out for my garage issue and he was prompt and nice. He fixed the problem for the moment but now, I need to call back because it's acting up again. It's not closing properly anymore. I've had American Home Shield for about eight years and I like the fact that I can call and get my things fixed. I saw something about my plan changing this year and I don't know if it went to a better grade or if it downgraded from what I already had. As far as the coverages when it comes to heating and air, I had an issue where I had to have someone come out and I was charged for Freon. That should have been covered, especially if the technicians had to work on it which caused them to have to drain all my Freon out. I had to pay to get them to put it back in.

The AC was blowing the ambient air. I just clicked on AC on American Home Shield's website and clicked submit, and it said AHS would have someone call me within a day. The person called and we set up the appointment. The contractor came out and replaced a motor.

The floor by the toilets were getting dark and they continued getting dark. I called and I was told that it was a leak somewhere. American Home Shield had the contractor come out and the guy said that it needed a new wax ring. Now, it doesn't seem like it's continuing, so it's okay. He was nice and cool.

Our washing machine would go into spin cycle and it sounded like it was a jet taking off. There was obviously something wrong with it so, I called American Home Shield and put in the claim and they sent somebody out. The contractor said something had cracked in the central part of the machine and it wasn’t worth fixing because it's almost as much to fix as it is to put a new machine. So I said that we gotta do whatever we gotta do but it’s AHS that calls the shots. I expected the techs to come back with a part to replace it with but I got an email and it simply said that AHS is replacing the old machine with a new one and provided the machines I could choose from. An appointment time was set up and the contractor came out. I've had them before and they're good.

The AC unit was not heating and the first time the contractor came to do the service, it worked through one day and then it didn't heat again. That took three weeks because they were waiting for the part. When I called them back to see it again, it didn't take time. They came in a couple of days and fixed the problem, and it's still working since then. Having American Home Shield is good because it would be more if I needed to change the stuff on this furnace.

We had water in our crawl space and we wanted to see if our sump pump was working. Submitting a claim was really easy and I didn't think it'd be that easy. I like the accessibility. AHS's website shows everything black and white. The contractor, Altstadt Hoffman Plumbing, came out pretty quick after I submitted the claim and the tech explained everything really well. Also, recently, when we had the cold weather here, our water heater froze and stopped working. I went to AHS's website to see if I need to fill out a request and it had that little pop-up that said weather damage isn't covered. The website is pretty easy to use. And the cost is significantly cheaper than it would be if I went and bought everything and paid for people.

I called American Home Shield and they sent the contractor right out like they normally do when I have any issues. I was pleased with this particular company. They did an amazing job and identified some areas that we may need to take a look at with my electrical panel system in the future. They gave me some suggestions. The company was wonderful and customer service was great. I would use AHS again.

Our furnace was firing but it wasn't blowing and it turned out there was a mouse in our blower. The tech established it in two seconds and he was a great guy. The communication was good. We've had a home warranty for decades on this house and on our rental property and we've dealt with all kinds of people, whoever we've gotten, we have the contract. And this company and this person were amazing. We don't hear that so much but it's good. I use American Home Shield and that's what I recommend to my clients because of the local rep. I call her and she calls me right back if I got a problem.

The heater wouldn't come on and when the contractor came out, the technician said they had to remove the wasp nest on the unit to reset the system and then, it started working fine. He was professional, explaining what he did. I like the ease of scheduling the appointment with American Home Shield. I call or schedule an appointment online to fix something.

I file claims online and the website is pretty good. Then, they give the name, address, and location of the contractor and that they would contact me. My most recent claim was when they replaced a circuit board on my furnace.

I like the guy that came out and did the work for our heater. He did a really good job in getting out here. He was able to get the part that we needed quicker than he had originally quoted us and he was really nice. It's also covered in our policy. But the first company that they sent out just rushed the process and didn't really try to help. Then American Home Shield said, “We can't cover this.” But then I had another company come out that wasn't in American Home Shield and they told us that that wasn't the issue. I went back to the home warranty and they told me they couldn't send anybody else back out. So I had to just keep fighting that. They finally got it fixed.

I had a power surge and the contractor took out my washer and dryer. They replaced them because they were too old and couldn't get the parts. So, I got a brand-new washer and dryer from American Home Shield. The people who delivered the washer and dryer were very good. And before that, the computer in the stove went and if I put the temperature on 450, it would go higher. Everything was getting burnt and like my washer and dryer, it was old and they couldn’t get the part. So, AHS gave me a new stove. I'm very happy with them.

The kitchen lights weren't working properly. I had a spark come out of them one day and they just blew. The tech was good. He came on time and called ahead to tell me he was 15 minutes out. All that went perfectly. He also fixed it that day. I'm satisfied with AHS.

Recently, the techs that AHS sent came out to fix our garbage disposal and it was fine. They were good, professional and on time. However, when the homeowner knows what the problem is and they communicate what the problem is, they should trust the homeowner. For example, we knew our garbage disposal needed to be replaced. It was leaking from the bottom. It couldn't be fixed. So I told them that. I knew they needed to get the model number. But several times since we've had American Home Shield, they come out and they're like, "We need to do this and order a part." And that was exactly what I said it was. If they would've had that part on the truck, then they wouldn't have had to come back a second time. That's happened several times. I also wish AHS wouldn't have gone up with the prices. But the techs have been good.

The techs that AHS sent just got here this morning for the air conditioner. I got two emails. The first email said the tech would be there between 8:00 and 11:00. Then I got another email and it said 9:00 to 12:00. When I called them at almost 11:00, I said I haven't heard anything from them. She said, "We've been sending you text." I said, "You couldn't have because I haven't received anything."She said, "I'm sorry we have the wrong phone number in."

The techs came out for our washing machine claim with AHS and the first thing they did was change the actuator and it worked fine. The clothes were cleaning, dispensing and working well. But then, it started this crazy squeaking noise. The guy came out again and he did something. After he left, it was even worse. So there was a lot of squeaking noise started happening when the clothes would wash. They assigned it again. The guy came finally came out and he determined that it was some gear that he explained to my system. When he said it was the gear, he said he would have to get back with the agent's decision regarding repair or replacement. Now, they're gonna replace it for less than what it cost to buy a new machine. I'm still gonna have to pay some money, but they offered an amount and I had to accept what they offered.

My garbage disposal was leaking from the bottom and when the tech checked it, he said it couldn't be repaired because it was leaking from the bottom. So he put a new one in the next day. He was here a total of 30 minutes, but he was very nice. The only thing is, he put a smaller garbage disposal in than the one I had. I also had a problem with my air conditioning and heating unit, and the person that AHS sent out jury-rigged the heater. Then, when the air conditioner went out, he claimed that he didn't do it and that I had somebody else work on it, but I didn't.

When people tell me that they're buying a house, I highly recommend American Home Shield. They got great coverage. It eliminates the worry about things that break down in the house. Having coverage has been a lifesaver. It's just one quick little request and someone is out at a reasonable amount of time. The appliance or whatever home system it is gets repaired with no out of pocket costs beyond the deductible. I've also had great interactions with their customer service. I once had an electrician tell me that something wasn't covered and tried to get the company not to cover it. The representative represented me and said, "We make decisions about what is not covered, not contractors," and said that we can switch the contractor. It was amazing.

American Home Shield is precise and to the point. I called them for the oven that blew up and burned the control. They did well. The technician came in and said, “We need to measure this really well because there may not be a way to repair it.” American Home Shield got the right appliance, but he got the wrong number. Instead of a 30-inch, it should have been a 25-inch. When the other technician came in to install it, he couldn't fix it because it was way too big. The thing is still lying in the middle of my kitchen, and it's already been two months. I called the company to come pick it up. They charged me $100 to pick it up. They set a date for January 9th to come pick it up. Now, we need to go shopping again before we get it installed.

American Home Shield does everything that it says it's gonna do. If something's broke, they fix it and I don't have to worry about it. If it's not fixable, they replace it. It's awesome. Recently, our hot water heater was leaking. Their contractor came out, looked at it, figured out that it was rusted all the way through and that was why it was leaking. Before it completely flooded out the basement, they went ahead and replaced it. They were in and out, cleaned up, and told my husband everything they were doing. They came back and fixed it. He called them back with a question. They called him right back and took care of the issue.

I did a claim for the garage door that was not opening all the way. It would open a couple inches then stop. I didn't hear from the contractor for several days so I called them directly. They didn't answer or return my phone call. American Home Shield called me after a week to follow up, and I told them that I had never heard from the contractor. They said they would contact them again, but I still didn't hear from them for a couple of days.

Everything's been good with AHS. I have a handyman all the time. I recently filed a claim for an electrical thing I thought that broke. It wasn't covered, but it wasn't a big deal.

I did a claim for my microwave and my water heater. It was perfect with the technicians. They came very fast and were professional.

You can never have too much warranty when it comes to your home. For me, it helped me out dramatically. We bought a house in 2020. The HVAC went out in November. American Home Shield came through in the clutch. I paid the 125 service fee, and then it was a part on the HVAC and that was around $900 to get that part fixed, but I only paid 125.

The company was great when they came out. They scheduled me for the following week but came out in five days. It was a thermostat issue. It wasn't working so the guy replaced it. It was cold those couple of days, but now it's very warm after he fixed it.

I did a few claims through American Home Shield's website and never had an issue. The contractors are always on time. Recently, the breaker for the water heater kept tripping. I did a claim and a contractor came here and looked at it. We determined that the dehumidifier was the cause of the breaker tripping because it was overheating.

I called American Home Shield for my toilet that was overflowing with water. I did not like the first repairman that they sent out. He wasn't personable. He didn't introduce himself. He just said, "I'm here for a toilet repair." It took him about 10 minutes then came back and said, "I can't fix it. There's a foreign object in there." The second one that came out was Victor. He was excellent. He went down in there, had the camera and showed us where the toilet sits on the floor, there was a gap that was allowing roots to grow up in there. He cleaned it out. He was very efficient and communicated well letting us know what was going on. I've been satisfied with American Home Shield. In the almost 10 years that I've had it, there were two or three times I've had a bad experience.

I had a claim for the refrigerator, the door handle had come out. When the tech came out, it was great. My wife was really impressed. The man was very knowledgeable and he fixed the problem in no time. In one case, the furnace failed within the first month, and the techs came out, fixed it right away, and there was no real charge. I'm very satisfied with AHS.

Sewer Medic initially came for the hot water heater that was leaking within a couple of days of me calling. They installed another one within a week. The service with American Home Shield is good. They do what I expect them to do. I don't like that the premiums are going up, but everything's going up, so I can't blame them for that.

I was completely satisfied with the serviceman and how he explained everything to me. I was happy with my service that day.

When our hot water heater went out, AHS replaced it. The techs were also very polite and considerate. But sometimes you have to wait a week or two before somebody can get out. I'm waiting right now for my dryer to be fixed. When I asked originally, I went down and they had a calendar down at the bottom for me to pick a date for them to come and this was back in December. The soonest date they could get here was January 3rd. It said A and E. Then I got an email from them telling me that my case has been appointed to Sears.

We had a plumbing claim with AHS and Triple S came out. We were charged for it because the tech came out, but he couldn't do anything because the electrical had to be fixed first under our sink before he would do any plumbing. We had to call an electrician who came out and broke something else. But that wasn't through AHS. Having AHS, I like the consistency of it. I know if I pay the amount, they'll come out and somebody will hopefully fix the problem. Didn't happen last time, but most of the time it works.

I've used AHS for one repair for a refrigerator and it worked out really well. The tech came in, assessed it, told us what was wrong and ordered the part. Then when the part came in, he came back and put it in. It was easy.

I have never had a wall furnace quite like the one I have now. When it starts up, I see a lot of flame coming not just through the vent, but it's also very visible. I was a little concerned so I had a repairman come out through American Home Shield. He took a look at it and said, "This looks great. There's nothing wrong." They were very kind. They’ve been here twice. I live in a remote area, and I'm never sure when someone's gonna be able to come. But they've been timely. The only one that was difficult was the plumbing issue that I was having with my dishwasher. I ended up getting a new dishwasher.

American Home Shield told me while I was on the phone making the claim for the rekey that they will only do six. I have nine locks total in my house. I asked them if I wanted the other three locks rekeyed and one of them didn't have a key at all, would they, for a price, cover that? They told me, "If you pay the $100 deductible, they should cover the extra locks."

I called American Home Shield to tell them that the person they had sent for the water heater that was not turning on didn't get back to me to see what the problem was or if they were gonna replace the heater or not. They told me that they were having trouble getting the information. That took a whole week. I kept calling because I needed my water heater turned on or replaced. Then they finally got back to me with the information. They said that the technician that hadn’t came in told them that everything was okay with my water heater. But he never fixed anything. He told the opposite to me. He told me that it wasn't working, that he wasn't gonna try to touch it because something was going on.

The last contractor that was dispatched out for the microwave was fine. But I had an issue with my AC unit. The fan was going out. American Home Shield sent one person out. I looked him up and he had a lot of complaints against him. I even called American Home Shield about it. I said, “This guy's got a lot of complaints. I don't know if I wanna let him in my house. When he came out, he had an attitude and didn't look at it much. He asked “Did you have somebody already check this system?” I said, “No, sir. It just went out. I called you guys as soon as I wasn't able to get any AC.” He went up there and said it was the fan. He said he was gonna see if American Home Shield was going to accept the claim. But it was almost like he was trying to already say it was preexisting. I told him I was within my warranty.

I've been with other home warranty companies before and hands down, American Home Shield is the best I've ever had. They've been handy for us. They helped replace a hot water heater. Recently, somebody came out and told me that the washing machine wasn't draining right. When the repairman was listening to the motor, he told me that it needed to be replaced. He said that American Home Shield would probably not pay for that motor. I thought they'd just give me a couple hundred dollars towards a new washing machine. But they replaced the washing machine. They gave me a new model.

I like how easy and quick it is to get something going with American Home Shield. It's very convenient when I just pull out the app, send in the request and it doesn't ask a whole bunch of questions. We called American Home Shield when one bedroom was not getting sufficient airflow to keep warm or cool. Getting ahold of a repairman to come out was easy. He went up in the attic to see if there were any damages or holes in the ducting and found out that there wasn't any physical damage. He tried his best and was very knowledgeable. He managed to resolve the issue by changing out the filter. That increased the airflow up a little bit. We also adjusted the vent from other rooms to make the airflow in that room stronger. We're still getting airflow from that room, but it's not the same from other three rooms.

Before the garage door claim, I had a lot of problems with American Home Shield. I was getting a bad smell in my house. I thought a pipe had burst underneath my house. When the guy came, he went underneath the house and checked. He said that it wasn't a pipe that burst. Because of this weather, he said the ductwork pipe was sweating so the wrap that was on there was no longer there. The sweat from the thing was going into dirt and that was the smell that I was getting in the house. He said that he doesn't do that, but that he would report it to American Home Shield and they would send someone else out. But I already paid them the money for what he was supposed to do and on his truck, it said plumbing and ductwork.

American Home Shield is very economical. However, they could improve on the quality of some of the contractors that they use. Since I did my renewal, the price went up significantly. It was because they said they were going to weed out the bad contractors. But I have not seen that yet.

American Home Shield is readily available. When anything breaks, I pay my fee which is 100 bucks then they send someone out quickly to address those concerns that I have reported. The contractors have been very professional. I've had one or two of them that went above and beyond. However, then the brackets on the garage broke, American Home Shield wouldn't fix it. They said it wasn't in my contract to replace the cables themselves. I was upset about it. But the technician was great. He offered he would fix it for $495. If the springs were to break again, American Home Shield has come out with a whole different contract which cost more than the 85 that I'm paying. But the springs themselves last for 5 to 10 years.

With American Home Shield, I have the ability to call someone without having to spend a lot of time on my own looking for a vendor which is usually the hardest part - finding someone who can do the work or knowing who to call when you're not even sure what the problem is. JDS Appliance came out for two appliance issues. One of them was my stove where I had a burner that didn't come on all the time. At the same time, I was noticing that there was ice at the bottom of the freezer. First, they said they were ordering the parts for the stove. Then they came back and said they had to do a replacement ‘cause the part was not available. They said, "For a comparable stove, this is what we can offer. You can take the cash and buy it yourself, or you can go through us and have it purchased.” I chose to go through American Home Shield because if I take the money, I still have to get someone to install it.

I called AHS for the burner that wasn't working. No gas was going to it. A contractor came, checked it out, ordered the parts and came back with it. AHS' service is good.

I like the way I can make a claim online with American Home Shield, and it's quick. Usually, the next day, they'll assign a contractor. However, once you make the claim, it's hard to get ahold of a customer service rep because it's so automated. There are so many layers between the customer service, the AI, the internet and the online application that you can never get to a person that can make a decision.

At the beginning, American Home Shield was cool. My microwave was too old to be replaced. They ordered a new microwave. I had to get somebody to put the microwave in. They reimbursed me $125, but it cost me $175. I lost $50 on that, but I didn't have a problem with that. I also called American Home Shield when stool was backing up in the house and water was coming back into the showers. I didn't know that, at that time, the septic tank wasn't covered. I misunderstood my policy. When you hear somebody say the sewer system, you're thinking it's the whole system. It's misrepresented in a way if you don't look at the details on it.

My most recent claim was put in for the heating part of an HVAC and the vendor wasn't able to meet my schedule. So, I had to request American Home Shield to refund my payment and the issue is not resolved. I have AHS on numerous properties for a decade and I win some and lose some. Half the time, the contractors don't meet the needs or I have to wait a week and a half with no air conditioning and 100 degrees or I have to pay for my own vendor in the meantime or I don't get reimbursed for what they say they would gonna reimburse when I purchase new items. I have so many vignettes. But over time, it's still okay.

I had the preventative maintenance screening and when the tech came out, he noticed that there was a lot of rust and a lot of parts on the unit were getting rusty. He was concerned that eventually, it could start pumping carbon outside into the house and it wouldn't be heating properly. He put all those notes in there and said it was good for us to try to get it replaced in the fall when we started using the heating. So I had him come back out and give me a price. The contractors that AHS sent out were very efficient. They were very well informed and very polite. They also did everything that they said they were going to do.

I had a problem with my furnace and they came and fixed it. It was during when it was really super cold. So, I was out of heat for a week. But they put me on emergent heat because there was an issue with the heat pump. So, I put in a claim with the heat pump and the guy came back out and the whole unit needed to be replaced. My whole HVAC system got replaced and I am super happy about it. The technician was amazing.

Initially, it was horrible with American Home Shield. When my furnace went out, the man never came back to fix that. But they have gotten so much better in the last few years. The benefit now is they will repair your appliance or replace it. They've replaced my washing machine, my dishwasher, my stove, and my air conditioner. If I'd have the same problems now, I would feel comfortable that they would do the right thing. I can call out for different services, like plumbing or the garage door opener. They send qualified people to come and repair our what needs to be repaired.

When a heating element in the dryer wasn't working, I called American Home Shield, and they put me in touch with a local repair service. They came out in about five days. The guy was able to do the repair in about 20 minutes. That part was really great. Everything went really smoothly with that one. The only other two times I've called American Home Shield was for my dryer and it didn't go so well. It seemed like it took them forever to get somebody out here. Then the guy showed up, but he didn't have the parts he needed. It was another two weeks. It was an ordeal that was a lot longer than it needed to be.

My dishwasher wasn't going through the different cycles and it wasn't finishing a load. The contractor that came out was professional. They were very quick too. With American Home Shield, I don't have to worry about the different things that may come up because I know I can have it looked at and not have to figure out, "Who am I gonna get? I don't know anyone in that field."

My AC quit blowing and AHS sent multiple technicians. They left everything a mess. I just had the entrance painted and they left dirt all over it. They also collapsed one of my intakes and tried to blame it on me. It was one that they had to walk over to get to the unit to make the repair that they were supposed to make. And it was never told to me that that would happen. The first two times, the technicians climbed up there. But the third time, they said it was collapsed. So, I had to pay for that out of my pocket to be repaired. They techs were terrible and one of them, looked like a crackhead, barely had any teeth. Nothing about him was good. Other than that, I had techs come out for a key job and I would like to have been explained upfront that AHS only pays for six keys. So, I had to pay $290 out of my pocket on that too. If I had known it upfront, I would have been better prepared.

I had a plumbing challenge in December of 2022. The tech that came was very positive, polite, and professional. He was measured and experienced. He was patient and explained what he was doing and why. He told me what the problem was and that had to do somewhat with the contractor who apparently tangled something that affected the ability for the plumbing to function properly. I appreciated that. For the most part, American Home Shield's customer service has been helpful. Sometimes, their different dialect is difficult to understand. However, we have the option to ask them to repeat it because we are from some place else. That aside, I’ve recommended this home warranty to my adult children.

The techs told me that the knobs on my shower were broken, that the pipes were old, and that they were galvanized. They seemed to know exactly what the problem was and they were very respectful. They replaced the knobs, but they said it was temporary. After that, I was having a really hard time turning on the water and I couldn't turn it off one night. So, I called and they said that they need to come back, cut a hole in the back side of the shower, and replace the pipes. They're old and have minerals on them, so it's the only way that the techs were really going to be able to do a permanent fix.

The contractor came out a month ago to unclog the toilet line, and they had to come back out again and redo it. The guys are always nice. Our biggest complaint is we've had AHS the whole time. We've had the same issue twice a year where our line connects with the city's, it gets clogged up a bit and contractors have to come out and do that. We have asked AHS over and over again, "Isn't there's some way to fix that permanently instead of this happening over and over again?" Or to at least send the same company so that they know the history of the house and what's going on, because that has been frustrating. They always send someone out, but it costs us every time. We're grateful for it, but we wish they would do something to fix the problem permanently.

I had the plumbers come out for my shower that was leaking into the ceiling of the room below, the kitchen sink faucet where the top piece had broken off, and a toilet that was constantly running. I submitted the service request with AHS online, but then I had to call because the online stuff just doesn't work very well. I have certain providers in my account because I don't want to waste my precious time having to mess with the bad ones. But AHS didn't do that automatically when I set up my claim online. I had to call AHS, be on hold for 20 minutes, tell them to change the provider.

The first time I called, Home Shield sent a gentleman from Coastland Appliance and he did something in the back of my refrigerator. I paid $75. In less than the month, I had the same problem again. I called Home Shield and they sent another guy out. He worked on the front panel that dispenses the water and the ice. That didn't work. Home Shield sent him out again and that didn't work. They decided to go look for a door. They couldn't match a door for a refrigerator that was over 10 years old, so they gave me an option of picking out a refrigerator. If I picked the same style of what I had, there was no fee and that was what I did. After complaining about the first $75 that I paid, they refund me that. In reality, it only cost me $125 once for the actual visit.

The guys from Oldham County Electric who came out and did the repair for my electrical claim did a great job. I also had a contractor come because the lights in my range hood quit working. The tech took a look at it and I told him it's an old range hood. He said the problem is with some parts that are so old. He said he was gonna take them back to the office and see if he could find replacement parts. He never got back with me. Then we had COVID stuff. This is going on two years now. I haven't had our range hood replaced yet. One of the electricians looked at it and he said he couldn't do anything. The first tech took all the guts out of it. The office said the part got shipped out and somebody said it got shipped to somebody else.

I have the Nest thermostats. I received a notification that something was wrong. The heat was going, but it wasn't heating. It kept turning off. There was something wrong. But just wear and tear over time. And it cracked. It was a week until everything was all said and done. American Home Shield covered 2,000, and I had to finance 7,000 to 9,000. I wish I read the small print that it only covers 2,000. If I knew that, I would have upgraded. Because it was on the website. My husband said, "It says they'll replace it" and in the fine print it was like 2,000. Other than that, I like the availability. It doesn't matter what time and how fast. Because it being wintertime and my boiler went out, they were on it quick.

We have four different thermostats and one of them was not turning on. It wasn't reading the temperature. The contractor found out it was a sensor that had gone out. So they replaced the sensor. The tech was super nice. I really liked him. I would totally use them again. They were great.

Our recent issue was a gas ventless heater that we had and it stopped working. A guy American Home Shield sent came out and looked at it, and said something was burned up in it. And when you plug in the fan, it would cause the heater to go back out. He said that it was unrepairable. So, they replaced it. I had a good experience with AHS. And it's the best thing for me, because when things tear up, I don't have to worry about chalking up money or trying to find the money to replace it. I can call and they will send someone out right away. And they will take care of the issue. So, that has been very convenient for me.

I found out that American Home Shield was the best out of all the ones that were available. If something breaks and they can't fix it, they'll replace it. I did a claim when my pool heater wasn't working. It was leaking. A tech came the next day and he was very good. But he didn't get it up and running. American Home Shield said that they wouldn't replace it because they do not cover heat pump heaters. You would think it's covered because it says pool and spa. I've been paying all this time for that. Techs have come out a couple of times to replace the pumps. The heat pump wasn't working but I could still use my pool. I'm gonna put a gas heater in for it. I'm just waiting for the guy to call me back about running the gas line.

My heating wasn't working so I called somebody. The techs that came out did okay and their services were professional. They fixed my problem. American Home Shield is all right.

The contractor checked on the furnace and found out it wasn’t working. They fixed it but there was something else that wasn’t right so they had to come back once they got the part. They sent the wrong part first and had to go get another part but it was all fine. I don't use American Home Shield very much. I fix most things that I can but some of the stuff that are bigger projects are probably more cost-effective than if I had to pay to get it repaired myself.

I had a problem with my refrigerator and my washing machine and it took two weeks before anything got fixed. The contractor called the second day I submitted the claim and we spoke and booked an appointment. The tech came around about the third day to see the appliance and I waited for the part to be shipped from American Shield. He got it fixed within three weeks. The delay was from shipping the part from American Home Shield to the contractor. It was working okay when he got it fixed but I noticed a problem about three days ago and I submitted another claim. The contractor came in the third day to look at it and got it fixed. I'm satisfied with American Home Shield’s service.

The repair guys came quickly for the plumbing issue and they were good. They didn’t fix the blockage properly though. But it was just something small that happened so I called the guy and he came back quickly too because he missed something. I've only used American Home Shield once so far but I'm about to use them again for another issue. I haven't called them yet. I just need to make sure I'm covered.

My gas furnace was not heating and was blowing cold air, and the fan wouldn't go off. Service Pro did a great, professional job. They were fair at their findings and prompt at maintaining the appointment time. They were there the very next day and they got it running again. But it stopped. It ran for a day and a half and they had to come back, and that was when it was diagnosed as being unusable and had to be replaced. AHS denied my claim saying that the furnace was improperly installed and they refused to pay.

Pause before purchasing AHS insurance. On the minor repairs they are responsive and overall positive customer experience. On the flip side I've been dealing with a more complex claim on my steam boiler since September 28, 2022 and it's now January 6, 2023. AHS has failed to honor their service request timelines, customer service reps have erroneously cancelled my work order multiple times, dispatch has failed to provide local service techs with detailed information on my service issue resulting in 4 failed dispatches because they didn't bother to confirm my service area and the appropriate details of the service request. Once I got a service tech and a quote to replace my boiler the Authorization dept insisted on a 2nd opinion to "save you some money" but the truth is they are just delaying a claim payment.

When the washing machine went into spin cycle, it would wobble back and forth really badly and stay unbalanced. The contractor was professional. There was a broken spring at the bottom so they added springs. But it's not working again. The techs came again in late November but because it was past the 30 days, I had to pay the $75 again which was fine. They fixed it and I thought it was working fine. The week before Christmas, I tried to do a load of towels and the machine was still wobbling around pretty badly even if I shift them around.

The icemaker on my refrigerator was out. The customer service I received from AHS and their contractor was pretty good. The tech was professional and he diagnosed everything. He also got the issue taken care of.

We had an outlet issue and American Home Shield sent Mae Dae out. They needed a part but they were able to acquire it quickly and come back out and do the work. HAving AHS saves overall cost as far as repairs are concern. I also like the fact that they have certified technicians, so that certifies the work as well. Overall, the experience has been wonderful. I commend them for everything that they've done over the years including the claims processing, the response, and the follow-up. I'm very satisfied with the service that we get.

The heater on one of our rentals here in Vancouver went out in mid October and it has not been resolved yet. We called the contractor that American Home Shield assigned but they said they don't service the area. So, we had to go back to AHS and all this communication back and forth takes time. Meanwhile, it's snowing up there and this man has no heat. AHS finally told us to call the same contractor back and the same contractor said that it was their mistake and that they service the area. They came out and ordered the wrong part. And they came out again. The bottom line is, the man still has no heat and it’s January. I have three contracts with American Home Shield and as soon as each one of them expires, I am not renewing. They need to have better contractors. These people are totally inept.

The furnace in my house would come on and stay on for about a minute or two and go right off. It kept doing that and my house wasn't staying heated. I called it in to American Home Shield and it was very easy getting through to a rep. The contractor was very professional and good. They didn’t fix the issue on the first go-round because they didn’t have the part. It was the blower motor that went out. The tech arrived that Thursday and was back there that Monday putting in a new blower motor.

I've been satisfied with AHS. Their contractors have been great. Recently the lights in the bathroom wouldn't light up. They got a contractor who fixed it right away. Also, AHS's reps are very knowledgeable. I can understand them.

When my drier wasn't heating up, the repair man came out the same day I contacted him, and he troubleshot it, took it apart, checked the vent, and said the vent may have to be cleaned. He said he would get back to me the next day and he thought it was a timer. He got back the next day and said it was the heating element. He replaced the heating element, cleaned up everything, and he was gone. American Home Shield has gotten much better in the last two years. It used to be you have to argue this and that, and it’s much smoother now. They went up about $20 on their service calls, but also elevated my coverage, too. Everything's going up today.

I submitted a claim, then I got a call the next day. I let American Home Shield know what was going on, then they scheduled a time with the tech to come by a couple of days later. The tech came by and looked at our garbage disposal. It was jammed, and he was able to unjam and fix it. He let us know, then he left, and everything is still working well. However, the home warranty is definitely a little overpriced.

The techs were fantastic. There was some work that they did, but they had everything on hand and my HVAC unit was up reasonably quick. The part I don't like about American Home Shield is there are some things that they won't cover, and you're in the dark going in until an expert comes out and looks at things.

The dryer was coming up with a failed signal and it wouldn't come on at all. The tech was pretty quick and he found the problem. He ordered a part and they are supposed to come and put it in on the 4th. With AHS, I like the speedy response. 90% of the time, everything gets taken care of smoothly.

With AHS, I have security knowing that the items in the home are covered when things go wrong. I have a claim for my stove and the initial contact was pretty quick. The first repair person came within the first week. But it has been an ongoing issue. The tech couldn't repair the old stove as the parts were no longer available. It has to be replaced. When I ordered the replacement, the delivery people were not licensed to install it. Additionally, the contractor that was assigned has a contractor that doesn't do second floor removal of old units. My kitchen is on the second floor so AHS had to assign another technician. It has been a battle to get another contractor assigned.

The last service I had through American Home Shield was on my toilet that was clogged and a six feet snake was not working. So, the guys had to take out the toilet and, surprisingly, there was a branch inside the drainage. It was amazing that he was able to take it up from that. I have been with American Home Shield one year and a half, and I decided on them because it was covering roof. Although, I don't like very much the $100 that I have to pay each time somebody comes.

My oven broke right after Thanksgiving and Daybreak Appliance came out pretty quickly after I submitted a claim to AHS. Also, the tech was very pleasant and respectful. He had to get parts and came back after a couple of weeks.

AHS covers a lot of stuff that I would end up paying a lot of money for. It's cheaper to have the warranty policy. I had an electrical claim most recently. The tech came out the next day after I filed the claim. He went up in my attic and fixed my lights on the front porch. But he messed up the lights in my den and I had to call him back the day after that. He came back out and redo whatever he did. He was good and it's working now.

Every time I do a claim to American Home Shield, I get a call within a day. I've been very happy with the service. I'm glad I got the home warranty insurance because owning a home, there's always something going wrong. I recently had a claim on the wiring for my water heater. The techs didn't finish it up the day they came, but they helped me get my water to temporarily work because they needed to get a new box. The company was very good. They did come back with the price quote for the box, which was way higher than I found. So, I didn't use them to finish the work.

Any time I have any kind of issues, I just call American Home Shield and they've been able to send someone out. They've taken care of everything for me so far. I did have one experience that was not so good, and it was in Hawaii. This was years back though. I had a water leak that went from my ceiling from the second story down into the first story, and it was a big thing. Somebody came out initially, and I was trying to get them to come back out because we had an issue of getting the plumbers to come back out, so I landed up just paying another plumber to come and take care of what needed to be taken care of. Other than that, they've been pretty straightforward going out and fixing the things that I needed.

I have two contracts with American Home Shield, one for my house and one for my mom's house. I like the the convenience of having someone come in, and when there is a problem, they replace whatever needs to be replaced at no cost to me. Recently, my mom's heater was not heating the water properly. You gotta wait a few minutes before the hot water comes out. Infinity Plumbing came out yesterday and assessed the issue, and it's a wear and tear of the water heater. Plus, I had to install a new water pressure valve. It's not covered by American Home Shield, so I got someone that is gonna charge me less than Infinity Plumbing. It's a friend of mine that put a water pressure valve before in my house. I called American Home Shield this morning and I told them I didn't want Infinity Plumbing.

American Home Shield is good. I like the flat rate for services. We've used it a number of times, and usually, they're very timely and good for resolving issues. I've been satisfied with the contractors that the requests go out to. Everyone who’s come out has been solid, including the one that did the preseason check for the AC.

I gave American Home Shield a call, because I wasn't sure about the coverage for the electronics, but they said they cover everything except for that. I had to get it straight because I was paying a lot to carry the extra warranty on my phone through T-Mobile. Other than that, American Home Shield is good. I have the security of when something big goes wrong, I won't have to pay for it.

A home warranty is a good thing to have. My garbage disposal wasn't working and the techs American Home Shield sent came in with a tool and twisted something that was stuck down there and it works now. They were very friendly and professional.

I own a condo, and it was built in the late 70s. In my second bathroom, I've got a one-piece tub and a shell around it. When I turn off the water with the knobs, I could hear it running behind the wall. There was a part that had worn out. When the plumber came out and he replaced the parts, both handles, the knobs, there's a kit that he could get just to replace it with newer fittings. Since then, I've not had any kind of problem. This is the fourth time for different things that I've used my protection, and the quality of the work was fine. The plumber was extremely polite and very knowledgeable. He got his work done and left it clean. I was very satisfied.

I had an issue in the shower where a valve was leaking, so I submitted a service request and it was easy. I went online and did it. American Home Shield notified me back telling me that my order had been serviced to a local company, then someone came over and fixed it. The contractor was fine, professional and did the job well. Everything is in working order, so I have no complaints. I'd recommend American Home Shield if that's something my friend is interested in.

The washer had a clunking sound and my wife told me it needed to be repaired because it wasn't running right. The people who checked it out said it had to have some parts replaced. The parts were more expensive than what AHS is willing to pay for. They gave us $800 something towards purchasing a new washer, and we did. Overall, AHS did a good job except for one. They wouldn't cover my boiler, and I had to pay 100% of that. Other than that, it's been a good contract.

Something was going on with the heating unit. I called American Home Shield and they sent Paxton Mechanical. The tech was able to get everything fixed and completed.

My furnace kept making a noise and it had been going on for a little while. I put in a request with AHS online And they said they dispatched the company that came out here. The company came out here and took care of it a couple of days later. They said they had to order the part and they would get back to me as soon as the part came in. They were quick, efficient, and pretty good. They were also professional and courteous toward me, plus they had promptness. At this particular time, everything is doing great. I have also shared AHS with my friends several times.

One of our kitchen sinks with a garbage disposal wasn't properly draining. Then the other sink started to drain into the dishwasher and vice versa. When we would run the dishwasher, it would back up into the sink. There was a clog in the line. The contractor fixed everything. It was a smooth process. The only thing that I would change is, I would give an option to where a customer could leave a description of what's wrong. It just makes you pick from a drop-down menu. Since my issue wasn't one of the listed things, I had to put other. When the contractor showed up, they had no idea what was going on ahead of time.

I had a heater blower motor issue. The techs were good to work with. They identified the problem and ordered a replacement. They came back after a week to replace it.

I'm a little concerned about my service because when I told them my dishwasher is not working, they just sent a plumber who doesn't work on dishwashers. The communication was bad. The issue ended up being a switch on the door. The tech ordered it and replaced it. So, everything was fine. But when I had a complaint about a leak in the bathroom upstairs, the techs couldn't do it. So AHS sent a plumber to work on the leak. All he did was to get a snake and put it through the pipes and it was cleared.

The tech has come out for the refrigerator twice already. They got the wrong motor. They haven't got the part yet. We lost a lot of food on account of it. American Home Shield should make sure they get the parts right and that it gets the guy here on time, but I would recommend them. I'm satisfied with them. They have good representatives. Also, they're pretty reasonable with the price.

Having AHS helps out with working on appliances and stuff. I've had the dryer and washer fixed before when they had issues. Most recently, our dishwasher wasn't working right and it was not cleaning well. The tech was very pleasant and nice. They're ordering a part for it.

I've only used AHS a couple of times but the times that I've used it, it was very good. The last claim I had was for the heater. The tech was very nice and cordial. He put a motor in so I could get heat. The only thing is I would get the man to come back out here and do another check on the motor that he put in.

The blower wasn't coming on so A-US Air Condition of Texas came out and they fixed it right away. There was a wire that was disconnected and the tech put it back together for us. They're really good. We've had them out before for our air conditioner and they usually can do some research, figure out what's wrong, and get it fixed. I'm really pleased that the air conditioning company is very knowledgeable and we were really impressed. The only thing with AHS is it gets a little expensive every month. But they've been able to help us out with anything that has come about during the six years I've been in the house.

Having AHS gives me peace of mind. The customer service is excellent and the contractors they have are very professional. Also, the communication and the platform are awesome. It's a breeze. If I have to set up anything, a claim or service calls, things get done right away. It's very phenomenal. I had a claim for the dishwasher and Atlas Residential came out right away. There was a follow-up phone call and then before they came in, there was an additional follow-up. They tried to change the motor on the dishwasher but they couldn't because one of the screws got broken up so it was replaced. The very recent claim I had was about a dryer. But that claim did not go through because it's not covered. The tech had to run an additional wire from outside all the way to the dryer, which is not covered by the warranty.

AHS has done great for me in the past. But we still have an outstanding claim. There's an outside fan that's making noise and this is the third time I've had to have somebody come over. Other than that, the techs and reps have been very professional. With AHS, you can save money on big ticket items if you have things go wrong. It's good to have backup.

The tech came out for the hot water tank and took care of everything. He was very knowledgeable of his job and telling me the ins and outs of what I needed to know as far as the problem and issues that I was having. American Home Shield is the best, hands down.

My hot water heater went out. The techs diagnosed that I needed a new one and they did a great job. They were great. When I needed something replaced, AHS took care of it.

The toilet was leaking water at the base and we called in the claim. American Home Shield put me in contact with the plumber who made arrangements to come out, and they fixed the issue. AHS has been very helpful and they've done a good job. They had one issue where I did not agree with how they were characterizing a report I made. It wasn't a lack of hot water but it was some sort of a slow valve. Eventually, they did not require me to pay a second fee. So that was good.

Two toilets were both running constantly and the guy repaired them in about an hour. It was great and it worked. I like the speed of which American Home Shield can get a contractor if there’s a problem. There are limits of insurance so when the aircon went down, the unit wasn't insured. But the people who came out seemed to be very competent. My experience with AHS has been broadly positive and we expect to keep it when it runs out in March.

The air conditioner wasn't cooling enough and the techs had to come back a couple of times. But they got it going in the end and it went well. Everything has always been good with American Home Shield but it seemed like they didn't pay for it as much as they did last time we had a problem with the air conditioner.

Sometimes it takes a couple of weeks before the contractors come. But other than that, the warranty has saved me some money. They've been doing what they advertise they're doing. Plus, I got the platinum plan, so I'm pretty pleased. Recently, we had no heat. Both my air conditioner and heater are connected and there are two zones. Other contractors have come in the house, gone upstairs and didn't do anything. But the last tech changed the board. They explained what they were doing and we have heat now. They were professional.

I submitted a claim to American Home Shield for a dishwasher repair and the contractor called us within 24 hours and made an appointment. It was good dealing with the repair guys. They were professional. Sometimes, AHS has to assign to different technicians but most of the time, they are able to repair the issue. AHS is reliable and they help me on my appliances. The coverage is very good.

The fill valve right after I flush the toilet would take at least a half hour to fill the tank back up. I tried to change it myself but I was unsuccessful. So, I had to call and have somebody else do it. It was an easy fix and the repair guy was in and out. The service was perfect and just what I needed. Everything works great. I had to pay $100 deductible for it and it drove me a little crazy but it is what it is. When I bought my house, I thought the seller was supposed to buy American Home Shield and then a bunch of stuff happened and that never happened. I realized eight months later I didn't have it and I wanted it because I'm a single person living alone. I don't do repairs so it would come in handy. AHS has paid off very well and I'm very glad I have it.

I have peace of mind that if we know something breaks or goes wrong, we have a plan with American Home Shield to help offset the cost. There was a crack in one of the pieces of the pool equipment but it was not something we needed anymore. So, the repair guys just removed it and then plumbed the pipe back in together. The pool contractor was fantastic but the communication with the electrical contractor could have been a little bit better, especially with us having the freeze that hit. They were not able to fix the electrical problem first. They didn't have what they needed and they weren't able to get back, which was what ultimately led to that piece of equipment cracking.

I had a claim for my washer that was leaking because the band around the rubber ring was off. We pay a monthly fee of about 50 dollars and then we pay a service call, which is $75. But AHS charged me $175 and I was wondering why it was that much. I had the band already and the tech just put that one back on. I don't even know if I paid for the band. I tried asking AHS about the fee and it was a bit of double-talk. They said it was because of the nature of the call and the repair. I didn't understand that and I just let it go.

My dishwasher died. I would push the button and it would look like it was gonna come on, but then it wouldn't do anything. It would fill with water but wouldn't drain it. The worst thing was it it started to overflow onto our new floor. The techs called us first to find out the make and model of the dishwasher. They asked us what was happening and the tech said he could diagnose it over the phone. We told him which button we pushed and what would happen. He said it could not be fixed and that the board was out on it. Because he took our make and model, he said, "Your make and model is so old that we can't get the parts for it." So, we got a replacement.

Having a home warranty is the quickest way to get somebody to your house to fix whatever is broken. I had the furnace fixed recently over the Christmas break. The techs got out pretty quickly. They were great. I would use them individually if I didn't have a claim and just needed somebody. AHS has been there when I needed them. The claims process is quick and efficient.

I ended up using AHS as kind of an oversight since I was gonna be out of the country. So, if anything happened, then my property manager could just call AHS and have someone come out and look over the property if they had any issues with the tenant. My latest claim was for an AC. I called them and I told them that both upstairs and downstairs weren't working. Once they passed it out to the local vendor to kinda come out and look, they told me that they would only be able to look at one, and they asked which one I wanted looked at. I was like, “Well, both of them are down.” I had to call back to AHS. I was like, “My HVAC unit’s not working upstairs and downstairs. Your work order shows that they can only look at one. Is there any way that we can change the work order to say they need to address both systems and figure out which one is working?”

Our water heater broke so we submitted a claim to American Home Shield and they got somebody out there pretty quickly who fixed it but then realized there was a different issue. I just got back into the portal, resubmitted the claim and then had the guy come back out. They replaced it. It was a really good experience.

The AC unit quit working 'cause it had lost Freon. We paid the deal to have the inspection done and the tech said that they'd have to tear all the sheetrock out of the bedroom that we just remodeled to even inspect it. There was a leak in the AC line in the exterior of the wall but the tech wasn't gonna stand still and listen to me. The only alternative they offered me was doing a replacement of the unit and it could be repaired. The other part that's frustrating with it is that AHS only covers a minimal amount of Freon, and the vendors mark that Freon way up. These units take several pounds so you can have a $1,500 Freon bill. I've been around the business and I know what I could buy Freon for. I told the techs that I'll get the Freon but they said,"No, we have to supply the Freon from our shop."

Our microwave would stop working and it would just say “SE Error” on the front panel. We submitted a claim to American Home Shield and then the agent came out, looked at the microwave, ordered the part and replaced it. The microwave’s working fine. When I was trying to determine when the attendant was gonna come to the house. I got an email saying, “Everything’s scheduled. Click here if you want to know more information or you need to communicate.” I needed to provide that person with my husband's number because I wasn't gonna be at home. When I clicked on that link, it didn't work.

Some of the people at my office were using American Home Shield and they said, “Hey, Roel, just FYI, this is a good program. They do what they say. They take a little bit longer, but they still get it done. And you're gonna save yourself some money in trouble, especially since you've had your house for a couple years.” My house is 18 years old, so things are gonna start happening. I’ve done two claims, and I like it that I can get on to the website through my phone and go on to my profile. Most of the choices are easy, and I can put notes.

My vent went out on my stove, and it was causing all the electric to go out. The repair people were very nice. The communication was good, but they haven't been back to put the vent in. Overall, American Home Shield is good, and I often tell people they should use them. They'll come out and check on you if you need them at the time. No delays. Usually, the repair people have been good as well.

American Home Shield has been working on an issue for me for about two months. They had the contractors come on October 25th then never showed back up. I've left them over 30 messages. American Home Shield has called, left messages, emailed them, and supposedly escalated the case. I'm supposed to hear back from them by tomorrow, but it's been insane.

The reps are always available. Availability is amazing. When my water heater burst, we called American Home Shield and conversing with the reps was great. They were very personable, but they told me a water heater bursting is not an emergency. No water heat is an emergency. So, the initial call was reported as no water heat and it's an emergency. It was Thanksgiving and a Thursday. It wasn't guaranteed that we would get something on Friday, but we hoped and prayed for something to happen then. We got someone out there Tuesday and they said that they couldn't do the job. We had to call two more people because the next guy said he would do it, but when we told American Home Shield that he'll do it, they wanted a second opinion. Another week went by and we got the second opinion.

It's easy to submit a claim with AHS. I do it online, and then I pay the money online. I had a recent claim that they already completed for the garbage disposal. Then I have one open. They're supposed to come tomorrow to do my sink faucet. The techs that have come out have been good, so far.

I had a claim for the hot water heater. There was a small leak that we were unaware of because our hot water heater was not in a utility room, like most people. It's in a closet that's in our garage. We woke up one morning and just didn't have hot water. The techs were very prompt coming out at first. The guy was very nice when he was here. We had to have a new one and he installed it. But this is the first time we've had a problem with one of the people that came out. When we tried to contact him to come back out, he said that he would come out, and we rearranged our schedule to be at home, but he never showed up, never called. I had to go back through American Home Shield. Once they got involved, he came back out and he fixed it. I wasn't thrilled about the guy, but he did a good job. We were also very pleased with American Home Shield, by far.

The claim submission process has been easy to do. We've not had any problem at all with trying to get in touch with somebody from American Home Shield. We always had somebody call us back within 12 to 15 hours. They tell us who they are, when they're coming and they usually text us before they come and make sure we're home and ready for them. We've never had anybody that didn't do the job well. It's been a pleasant experience. With a home warranty, I can call somebody and they send somebody quickly. It's always been very timely, and I don't have to pay for the whole thing. I paid for my policy, so they've always taken care of the rest of it.

My toilet backed up. The plumbers who came never run anything through the toilet. They just looked at the line and said it was broken. About two weeks after they fixed it, it clogged up again. Mr. Fix It came out and they unclogged it. They were nice and professional. AHS is a good and professional company, as well.

I had two claims recently with AHS. The last issue was the washing machine. There would be a burned smell every time the machine was working, and it would just start banging all over the place. The contractor came to look at it and he said that one of the parts need to be replaced. If they couldn't find the part, then they would have to replace the whole washer. So that was what happened.

I called AHS to submit a claim for my microwave. It was making a strange thing. It's mounted on the wall and when it was plugged in, the fan on top of it was going off. I couldn't press the button to turn it off, so I just unplugged it. I’d plug it in, use the microwaveand when done using it, I’d unplug it again. It was like a huge industrial size fan going off. They called Bill's Appliance. Bill's Appliance called me. We arranged for an appointment. Before the tech came out, I got it to stop all on its own. So I immediately called Bill's Appliance back and the rep said, "Okay. Thanks. We'll cancel your call, but you still have to call American Home Shield." I called AHS and they ended up calling them back. So we're all on the same page. Everyone was nice. So far, my microwave oven is still fine. I also had a claim for the swamp cooler. I got a brand new swamp cooler. So far, AHS has been good. I think it's too expensive, but all insurance are too expensive.

My issue began prior to my last claim with AHS. It was with the same garage door opener company. The young man came out and he had to order a part for the garage. He informed me that there were a couple of things, like my rollers, that weren't covered, but he could do that on the side for a separate price. I told him, "I can't take care of that right now because it's getting close to the holidays." He said, "No problem." I said, "I'll give you a call back if I need that done."

I filed a claim for an electrical outlet. It was a very simple process and the technician who came out was great.

Having AHS is more cost-effective because all you have to do is pay your little copay and they handle the rest. You can use it right away if needed. One of the issues that their contractor had to come out for was the showerhead that wasn't giving me any water. The plumber got the job done and was fast and efficient. I liked that they stayed on top of everything. Sometimes, I feel like I have to call and check up on everything. But they stuck with their turnaround times. They called back and reassured me. The process was smooth-sailing.

The technician who came for the heater that I thought was malfunctioning answered all my questions. The unit itself was not malfunctioning. But for him to determine that, he had to figure out the way it was wired was not correct. It took him a few minutes to figure that out.

With AHS, I like that they have a flat rate for repairs.

The technician was very nice. He get a full replacement for our disposal quickly. A lot of times, when you call in, it takes people longer to get out than it should. I have had issues with it taking four or five days for somebody to come out to do something. I had an issue with my washer and it was several days before somebody showed up. This time, it didn't. I've been pleased with what AHS has done.

Our boiler was randomly tripping. American Home Shield sent out a technician and he diagnosed it. There's a small pump that heats the water and he said the motor that was driving the pump was running hot. He came back a week later with the parts and replaced it. I like that this claim was handled. I tried to do two other claims in the past, but there were exclusions that prevented them from being covered. One was the garage door opener. They only cover the actual opener and it was a drive belt issue.

We used American Home Shield one time and it was recently. We had a water heater replaced, and we didn't have to pay for it. We only had to pay a service fee. I was impressed. I did the claim online, and it was super easy. I went through the portal and put in my information and what the problem was. The only issue I had was it said on the portal that someone would get in touch with us within 24 hours. It was three days. Besides that, the service people were awesome. They came out and said, "Oh, my God, we're not gonna fix this. We're just gonna replace it." They went out right away, bought one and came back. They replaced it and made sure that the water was flowing correctly and that I had enough hot water. This was all in the same day.

The elbow underneath the sink was leaking. The contracting company was wonderful. They explained what they were gonna do and what was wrong. They replaced the elbow so that it wasn't leaking anymore. I would recommended American Home Shield to anybody. I've had them for 13 years and I like the convenience. It's hassle-free.

I put in an electrical claim with American Home Shield but they said it wasn't covered on the policy.

I had a claim for a fridge, and American Home Shield sent a company out to repair it. It didn't end up getting repaired, so it got replaced.

There were two service persons and they were both super friendly. I had a really old toilet, and there was leaking in three different parts. They ended up doing a full replacement. They brought back a toilet that didn't fit, so they brought back another one. They really went above and beyond to make sure that I had a working toilet.

We had a stoppage in a sink and they were unable to come up with a contractor after three days of trying. So they gave us the authorization to hire our own contractor, which we did. I've submitted for reimbursement but haven't seen that yet. But when we had a heating issue, the contractor came right out and took care of it. Everything was good.

I had a claim for the dryer that quit working. American Home Shield okayed the claim and sent someone out. They ordered a part, and they're supposed to be coming back next week. My one complaint would be that I get way too many texts and emails from them just for one service call. It'd be nice if we got one, they say they'd be there and show up at 5:00 or 6:00, and they're gonna be here. I know they need to do that to make sure I have the ability to cancel and think, but there's an awful lot. I also get a lot of emails from outside companies trying to get information. I wish it was a little more streamlined.

We had to have the techs come out to inspect a faucet and showerhead. But the persons who came out didn't make the repair because they needed to get American Home Shield's approval. Then, I received an email saying that American Home Shield has approved the repair. I've had other claims also and overall, they went pretty well except for an issue that I had with a garage door opener where apparently, one of the items that needed to be repaired or replaced was not covered.

I had a plumbing call with AHS and it was around the holidays, so it took a week to get a tech out which was little bit longer than I would have liked. But it wasn't a dire emergency. Also, the tech was great and he fixed it. So far, with the individuals that I've interacted with, I've had no issues at all. But with the company as a whole, I've had nonstop harassment. When I was trying to cancel my plan, I logged into the website and there was no area where you can cancel. You have to call them and when I called, they transferred me and I had to go to some special department. Then, they send you four letters when you only want an easy way. I don't feel I need them, but I'm not unhappy with them. It's just that the level of communication when you're about to leave involves six snail mail letters, a bunch of emails, a bunch of notifications, and phone calls. It would also be good if they could stop calling me.

The washing machine would not start. There's a way to reset it, but it wouldn't come on. So, there's a workaround that works temporarily for one load and I have to do it again. The techs ordered the parts, which came in two weeks later. But when the technician came back, he brought a helper, because they're stacked units. So, I didn't have to do anything but let him into a room. And they did it just fine. The techs were very knowledgeable, friendly and courteous. Having American Home Shield saves us a lot of money. We have a second home and a rental home. I bought American Home Shield for all three and I've used them on all three.

The dishwasher wasn't draining properly and it wasn't cleaning the dishes. I made a claim with AHS and about a week later, a tech came out. But he needs to come and revisit it because we're starting to have the same issues all over again.

I've been working with American Home Shield for almost two years. Their turnaround time is impeccable, and their service is excellent. My water heater recently broke. So, I needed a replacement. The option was to send out a contractor AHS partnered with. And they sent the contract out. The tech identified the issues. He saw that the water heater needed to be replaced. He explained the cause and took pictures. And he told me that once he got back into the office, he would let the people in the office know. And they would reach out to me to let me know what the next steps were and the pricing.