American Home Shield Reviews

My last two situations with American Home Shield were pretty good, but I have had some bad experiences with them. I had a water heater that went out, and it took forever for somebody to come out to tell me what I already knew. After that, they told me it would take two more weeks to get a water heater in my house. Water heaters are something that you need right away in the wintertime. It was a horrible experience. What I ended up doing was buying my own water heater. Then, AHS refunded me a little portion of what it cost. It came out to be 1,800 and some dollars and they gave me 500 and some dollars. I almost got rid of American Home Shield after that because I was so pissed at them about that situation. They gave me so many excuses.

I had a problem with the garbage disposal and this happened twice. The first time, I just fixed it myself but this time, I didn't think I could. The water was coming from the dishwasher straight through the garbage disposal, onto the cupboard underneath it which was holding it, and onto the ground. It was terrible. So, the tech came out and installed a new garbage disposal. It took him very little time to do so and I was amazed. He was in and out of there in less than a couple of hours and he was very good. He knew what he was doing.

I've had American Home Shield for four years and I have the confidence that I'm not gonna have a big expensive head. I used their service when my hot water heater wouldn't turn off. I score the techs that came a perfect score.

When our garage door wasn't closing, the tech that AHS assigned to us came out on the same day that we put our request in. He was able to help us troubleshoot that and he was really good. Right now, I'm still waiting on a response from the technician from the company that came out to help fix our heater system. It's been cold. When I made the request, I put in AC and I didn't understand that the problem had something to do with the heating component. When the first guy came out from the same company, he switched something out, but the temperature still didn't go up in my home. I called American Home Shield again and the next person came out. He said that they needed to order the part and I'm still waiting on that call by the technician to get to Home Shield to report the stuff in.

A refrigerator just stopped working and it was because the compressor overheated. The techs got it cleaned up and they replaced something. Then I had issues with the icemaker and they replaced it. It wasn't one of the things I requested, but they fixed it right away. All the technicians that were sent by AHS were good. The latest one was really good and helpful. I like the online way to submit my claim online. Sometimes it takes a little longer to order parts on previous issues, but overall, it's good. I've been happy with American Home Shield. I'll continue to use it.

American Home Shield sent GM Appliance for my washing machine. This is not my first time calling AHS in reference to my washing machine. This started back in 2019. I had a lot of issues where I got caught in with the pandemic. Then, the people who came were from different companies, and they were telling me I need this part and that part. They would order it, come out and put it in. However, I was still having the same issue. Several times, I've called back and they will reschedule it, and the same company came back out. A lot of times, that same company would not show up and call me. Sometimes, they would call and say they couldn't make it. At least three parts has been replaced on that machine, and I'm not even sure if they needed to be replaced.

I had a wiring problem. The techs looked at a switch. They couldn't fix it because it wasn't covered. But they were professional and knowledgeable. AHS needs to cover more items with the homes.

Our recent claim with AHS was for my mother's electric stovetop and refrigerator. They couldn't fix the electric stovetop so they got that replaced. They sent us a check because my mother found one that she wanted here locally. They came out and installed it. The same thing happened to the refrigerator. We’re just waiting for a reimbursement check on that.

My icemaker quit working. I couldn't get any ice out of it. The website of AHS was easy to use when I submitted a claim. The repairman who came out was very friendly and professional. He looked at it and tried to fix it himself. Then he determined that the icemaker had to be replaced. It's working perfectly now. I have been pleased for the most part with AHS. There was one issue but it wasn't American Home Shield’s fault. Last summer, I had some issues with the blower motor on my air conditioner. It took the air conditioning company four visits to get it repaired and replaced.

When American Home Shield works, it's great. You call and they send somebody out to come check something out and it costs very little after the deductible. We've had GE Appliance for a few things. The latest time they came out was for our dryer. It took a ridiculous amount of time. We didn't have a dryer working for like six weeks. It's an old dryer and they decided they wanted to order the parts. So, they had to wait for the parts to come in and it was around thanksgiving, so they didn't have a lot of technicians. The tech that came was great. He knew what he was doing and he wasn't there very long.

American Home Shield has been timely. I'm very happy with them. The tech ordered the part and came and rebuilt the stove. It was great.

My washer wasn't turning on as there was some kind of sensor on the lid that went out. It needed to lock in and the sensor needed to be on for it to be able to function. That part was replaced. I also had my dishwasher that wasn't working and American Home Shield had that fixed. The techs were good. It took them a few days to get the parts in but they were able to get it done. Everything is working great as of now and hopefully, it stays that way. All in all, everything was done quickly. I would always recommend a home warranty because you never know what's gonna go out. Sometimes you might be on a budget and you might not have work. Anything can happen. A lot of appliances take a lot of money to get fixed or replaced.

Having AHS saved me a little bit of stress. I requested a service when I wasn't having much hot water from a hot water heater, and the process was quick and easy. Then, the techs came out a few days later because it was over a holiday weekend. But it didn't take long and they replaced the hot water heater.

When I would turn the air conditioning on, instead of it blowing air conditioning, the heat came on. And it was hot outside and inside. So, I shut down the system and called AHS. The tech from True Air came out in two days and did not find anything. Then, the air conditioning started to work but I wasn't going to let it run because it was already hot. Fortunately, it wasn't broken. The tech seemed very professional and I was happy that that company was selected. I've seen some of the other technicians that have gotten sent out on calls and some of them have not been good.

I put in a request to get some stuff worked on at my house. They sent a person out to fix it. He was great. We were satisfied with the service.

My gas furnace was on the fritz and AHS sent out a company to replace it. The techs were friendly and they seemed to know what they were doing. I had to wait for parts. But they came back quickly once they had them to get it fixed up.

Majestic came out for our furnace tune-up and the tech was friendly and wonderful. One of the best we've ever had. However, I'm very upset that the price of AHS has gone up so much. But I would like to keep them. I've just got to call and talk to them about it.

I was ready to cancel my service last year for an AC repair that took an extremely long time. I even purchased another warranty because of the issues with American Home Shield, their inability to order the part and resolve the issue quicker. But they eventually resolved it. I've had them for so long and that is one of the reasons why I still have them. While there are other services out here, what happens sometimes is that, if you start a new service, it's difficult to get the repair covered. Having a company like American Home Shield that you've contracted with for some time, they have the historical records of your issues. There's the benefit there.

American Home Shield has been great. I had a dishwasher that had to be replaced and a toilet that was broken. The toilet was fixed by the technician and the dishwasher was not fixable. They had to replace it with a new dishwasher. They covered all but $300 because the dishwasher I selected was not available for free. But both services were good. The guy who did the install did a great job.

I'm not very pleased with American Home Shield. We experienced an issue with our heating for much of the month of December and half of the month of January. They would send a technician out, they would do a repair, and the next day we would be without heat. This was at the point where it was cold in my area. We were in, sometimes, the 10s to 20 degrees, and I have children at home. There was no opportunity, beyond the long hold times, to get in contact with someone to get this escalated. There was no urgency around the fact that we had previous technicians that had come out. I've had one previous repair for an electrical issue. Again, it was a bit baffling on the sense of urgency around getting things assigned. They would tell me it was sent. I called who they assigned, but they never got it. There's lack of empathy with customer service who engages with you, especially given situations that are, in our case, repeat issues.

Submitting the claim was easy and American Home Shield was prompt. I'm pleased with the one time I used them. Go for it.

We've had nothing but good experiences with American Home Shield. Recently, the dryer was spinning and turning, but it wasn't heating. The contractor came and fixed it. They were very quick.

I had this insurance for more than a year. I didn’t need it till about 3 months ago because my heat pump went out. So I call them and they send someone but they took more than a month to show up and 1 more month to get the heat pump then it was all smash and that’s not it. The dumb guys that installed took all day from 9am to 10pm then quit working so I call them and they couldn’t come till one more month. Unbelievable. I ask to have my own company. They say no!! So don’t bother with this company. Oh! And not to mention customer services was from India. I couldn’t understand at all what they were saying. So yeah that’s it.

My service with American Home Shield has been good so far. We had some issue going on with the heating unit. I call them and they scheduled a third party company. They said they will come out and take a look. They did and they diagnosed the issue. They had to order the part and a couple of days later, they came back and installed the part. The technicians were friendly and professional. Having this home warranty provides peace of mind. If and when something breaks, you know that you're not gonna break the bank to get it fixed.

A refrigerator needed some parts and the tech came out a couple of days after I made the claim with AHS. Everything was fine and I have no complaints.

American Home Shield costs too much. The contractor worked on leaking pipes behind the wall. They came in soon enough. But not in a timely manner.

I noticed a water spot in the ceiling of my garage and it started to grow a little bit. So, I knew that it was obviously a leak. I called the American Home Shield 1-800 number and used their automated system. Then, Bestway contacted me on the same day and sent the technician out the next morning. His name was Will and he repaired the leak. He also discovered another leak while he was here and repaired that as well. The service was wonderful and their timing was really good as well.

AHS uses American Home Plumbing as one of their contractors and for my recent claim, their tech came out and replaced the water heater. And it took me two weeks to get the instruction booklet for that. This man has also came out one time and replaced the kitchen faucet, but it was such a cheap fixture that it broke. I requested another plumber who came from San Jose and he put in a good faucet that's lasting.

We had the refrigerator replaced and the stove fixed because some weird component blew on that. The first time the techs came out, they were terrible. TN Appliance Exchange, the contractor, was so incompetent. I kept trying to get to someone in a supervisory or management position with Home Shield and they appeared to tie their customer service rep's hand so much. The customer service reps that we talked to were great.

There was a noise banging on the heater and the guy from Generation looked at it and made some spectacular suggestions. He left, then I noticed that the machine outside was spinning up when I didn't have the machine inside on. I sent in another claim, and a different company came by and the guy was spectacular.

I like the convenience and the price of AHS. They have reputable quality and they're fast at responding and getting somebody out to the home. The techs have also been perfect.

My heater went out. I was paying people to come out and take a look at it and it was always folks who were, “Just push this button here and it’ll be fine.” And there were other people saying that, "I think it's the fan," but it's not the fan. And there are other people that come out and just say, “Oh, this part here needs to be replaced, so we’ll just sell you a whole new heater.” I always kept dealing with stuff like that. First, they replaced parts and I got a whole unit. It's working good. The experience is okay. There was just one issue.

A unit was blowing out cold air. A technician got there and changed out the thermostat because the actual thermostat was broken. The unit at this time is not working according to the tenants but when I got the technician out there, he said it was. That aside, I like that American Home Shield's service is quick and they always have suggested people to go and it's only a fraction of the price that I would pay. They're on it.

In the summertime, I was without air for days. The contractor, Meyers, came out and they said they had fixed it. But I had to keep calling them back, which I didn't know I was supposed to do, and they sent out four different people before the owner came out and said I needed a unit. I called American Home Shield and they said that they hadn't gotten anything from Meyers and Meyers said AHS doesn't take care of that. The owner gave me a paper and said that by me being with AHS, he would give me 15% off. But I didn't have that money. And I pay AHS every month and when a contractor comes out, I pay the $75. I haven't really been getting good service.

The tech who came for the heater was good. The first time, they changed the capacitor. Then the second day, it didn't go that well. I called him back again and they came out and they changed the motor. Everything is good now. Overall, American Home Shield's service is good.

My experience was bad because American Home shield sent people out here to fix my stove, and I turned it on yesterday and it wouldn't come on. They came in here and they said it was my timer on my stove. So, they replaced the timer. It worked for about two weeks. Then yesterday, when I turned it on, it went up to 400 and it just cut off. The tech was really nice. He told me to give him a call if I had any problem within 30 days.

With American Home Shield, if something happens, you'll have someone to call. Our heating wasn't working and when we put in the claim, they didn't respond, so we put in another one. We called then they came. The service person walked in and found a bird in the vent. He told me before he removed it that if he was going to remove the dead animal, there was gonna be a fee, which was fine and I agreed. However, his interface for payment was odd. It would be better to pay through American Home Shield.

I've had two plumbers come out for two different things. The first time, the drain that goes to the street had roots that were grown up inside it and it needed cleaned out really bad. Everything was backing up into the house. The plumbers were here for quite a while grinding, using whatever tools it was to grind out all those roots. They said it was a lot of build-up from the roots. The second time, the hot water heater wouldn't stay lit. Everything is good now.

The dishwasher wouldn't drain properly at the end of the cycle. The tech who came looked at everything and asked me how much soap I put in if I filled it up all the way. I said, “Yes.” He said, “With your water, you shouldn't be doing that. Just cover the bottom with soap.” I haven't had a problem since. Then he went over to my stove. The heat was not correcting and I'd have to cook things extra long. He tested it. That was out quite a bit. So, he corrected that. I also haven't had a problem since. Everything cooks in the amount of time at the temperature it’s supposed to.

My claims to American Home Shield have been fine. I'm not a handyman, so it's nice to be able to reach out and get somebody to come when something goes wrong. It would be a little better if we can get folks to come out faster, but I understand that that's a scheduling issue. All of the people that have come have been local, and they came in and did what they were supposed to do. So far, so good. The only bone of contention I may have is with their paperwork setup. We have been still experiencing people reaching out to us from our old address, and that was supposedly all handled during the closing. We couldn't figure out why we were receiving things in relation to the old address when we have a new subscription at the new address, and the old address subscription was being taken over by the new occupants of that home.

We recently subscribed to American Home Shield and one month later our heating system stopped working. Set up the appointment to have the system repaired and the technician they sent informed us that we would have to pay because the issue was "pre-existing". Earlier in the year the system was operational and now it's not...how is that pre-existing? Just like any good insurance company, they are happy to take your money but absolutely unwilling to actually pay when you need it most. DON'T WASTE YOUR TIME OR MONEY!!!

Royal Plumbing came out for an issue and solved it. Overall, American Home Shield's service has been okay. I had one instance where I had a technician come out and some of the things that he needed to do weren't covered by American Home Shield, so I had to reschedule with him. It's fine that it was not covered, but that could be a smoother process so that they don't have to go in and say, “Okay. Well, they can only come out and look now."

My furnace was going in and out. It would work, then just stop at times. I called it in, and the claims process through American Home Shield went okay. It was quick, and the problem that I called for was resolved. The technician was very informational about some stuff that I needed to have done, but I wasn't at that point able to call American Home Shield to have them come do anything else.

My furnace is over one side of my basement by itself, and I could see water leaking out of it and running down the drain. I called American Home Shield on the phone, and the process to get through was really easy. They then emailed me and told me the name of the company that was coming and that they will be contacting me and letting me know a time frame and a date. The tech who came was very professional, kind, friendly and helpful. He ordered a water pump for my furnace and said they'll call and let me know when they were gonna come back out again.

The customer service reps are always polite and helpful. With American Home Shield, I know that if something is covered then I don't have to chase down a vendor. I also know what the fixed fee is, which is good.

American Home Shield is awesome. There were few things in my house that broke and there was no hesitation on their part to replace it. My AC unit broke in the middle of summer, and they sent a company that took good care of everything. Those guys put a brand new unit outside. Even out of my pocket, it wasn't that much, because I had to pay taxes and some extra parts, but the rest was paid for by American Home Shield. That was great. Another one was my water heater. When that broke, American Home Shield sent a technician on a Saturday, then the guy came back on Monday and put a brand new one in.

The guy from A-Zap will be out here today for my ceiling fans. He's been out here before. He just did some electrical work on some outlets. He was good. I liked the guy. The breaker box kept tripping. It's been taken care of. There was another guy that came by. He fixed my garage door opener. I had to pay for that because, apparently, the door isn't covered, but he fixed everything. I also put a claim in to AHS when I first moved here, but then I canceled it because the guy never showed up. Overall, I like the availability to get things done at a reasonable price through AHS. They got really good people, too. They do their job.

The washer wasn't wringing out the clothes. I called the 800 number for American Home Shield. I always tell people that they should get AHS. I was very satisfied. They respond very quickly.

Our most recent claim with American Home Shield was for our furnace. The pilot light didn't light. I called in on a Saturday and somebody came out on a Monday. He was really good. He knew what it was pretty much right away. Having AHS gives you peace of mind because things break in your house and you think about what the cost is. I can't see why people have houses and don't have warranties.

Mckinney Appliance came to put in a new double oven that was replaced through American Home Shield. It was a very easy process. It was fairly quickly. Mckinney was very professional. I also had a claim on a cooktop and out of all my experience, this is probably one of the worst experiences I've had with American Home Shield in the last six years. Other than that, it has been smooth sailing. The cooktop claim has been going on since before November, and I’m finally getting it replaced on the 1st, which is Wednesday.

My air conditioner was making really loud squealing noises and it wasn't performing up to specifications. The fan had locked up. The tech was really professional. He put little booties on his feet. My house isn't that clean but he was still respectful. He did the repair quickly and did a really good job. AHS covered it all. I was really happy with everything. I'm gonna keep American Home Shield for a long time. I'm glad I got it.

The techs have always been very polite and knowledgeable. My most recent claim was when the AC was not working. It turned out the issue was a capacitor and the contractor fixed it. It was done expeditiously.

The garage door opener is giving the same problem and AHS continues to fix it and get it going but it's just a piece of junk. It would have been better if they just canned it and got another one. This last time, I was a little bit unhappy. They said the issue is covered and they sent somebody out. When the tech got here, he said he could not fix it because the wiring wasn't covered under the contract. I told him AHS told me that it was and that the whole repair was covered. But he left. He couldn't do anything about it and I ended up getting a handyman.

We don't do anything online and sometimes, it takes a while to get through to AHS. If I get up early in the morning, I can usually get through to them. But I've been happy with the people they’ve sent out. Cheney Appliance people are all very nice. I've asked if AHS could send them out anytime I have a problem because they know what they're doing. The only thing is AHS fees go up all the time and we're retired and on a fixed income. If they keep raising it up, we may not be able to keep it.

I had a problem with my air conditioning. I called AHS. It was on the weekend of a holiday. They called the person that works with them, which is AAA Air Conditioning. They left me an email saying that they would be out in a couple of days. The tech came the next day and fixed it right away. I haven't had any problems since. The tech was very nice and professional. So far, the service of AHS has been fine. It's working very well and I would recommend for others to give it a try.

Having AHS is beneficial. Their reps have been very nice. They try to solve things as best they can. The tech that came out for my sink was very nice and courteous.

My washing machine was leaking. The techs that came out were really good. They've been here before and they were very friendly and helpful. They cleaned everything up when they were done. I would recommend them.

I like the coverage that AHS offers with the different appliances and items. They've never denied anything and if something was broken, they replaced them. We've also gotten other people in our family to get AHS because they've been great all these years. Recently, I needed a service because the rinse agent of my washer wasn't draining. Then on our washing machine, the softener dispenser wasn't draining. The tech came out, then they had to order parts, which was very quick. They got them in within a few days. The tech was awesome. He was like family and very personable but quick.

It was around December, right before the holidays, my furnace stopped working. American Home Shield had to send out two companies. One was horrible. The gentleman was rude, came out with nothing. I told AHS that. It was around the time when it was 12 degrees out. Union Express was the final one. He was outstanding. He came out twice. The first time, he took a few things apart. When he left, it was hot, but it wasn't at a full force. He ended up coming out the next day, did some work downstairs and took some things apart and cleaned some things. And ever since, it has been fine. American Home Shield itself has been great. Every time I've called, everyone has been helpful.

I like the promptness and courtesy. The people that take your call are always professional. And they try to get someone out ASAP. With my first plumbing experience, the first guy would put me off for two weeks. And when I called American Home Shield back, he immediately put me on hold, called someone and had somebody out here within a couple of hours. It was perfect. Usually, a small job will cost you an arm and a leg sometimes. Just to get someone out here to fix that faucet was just 125. That was at the bottom of my budget. So, that was perfect.

We had a leaking shower faucet. A plumbing company came out and looked at it. Apparently, some past plumber stripped to the screw that needed to be taken out. It would have been a simple repair if they could've unscrewed it. They said they were gonna come back and drill it out but I didn't hear anything. Two weeks later, I heard from American Home Shield that it was not covered and they wanted to charge $1,000 for us to do it. Even if it's out of coverage, the plumbing company didn't communicate that very well. They told me they were coming and called me to schedule it. I called them back over the course of a week. They either said they were coming and didn't show up or didn't return the calls and their voice mailbox was full. I was not too thrilled either with the plumbing company or the way they handled the warranty claim or the fact that AHS didn't cover it.

I've used American Home Shield several times and I've been very happy about their service. These recent two experiences are the best. It was for my washer and my refrigerator. The contractor contacted me quickly and scheduled time. They were on time. They told me that they'd order then wait another seven days and they'd come back and install it. 2 years ago, the Sears service was so bad. The technician just checked my refrigerator and didn't do anything and clean it. It was the worst I have ever experienced.

Recently, I did a claim for a plumbing issue. My toilet was running and the plumber fixed it. He was nice. He has been to my house in the past. With American Home Shield, I like the fact that whenever there's something wrong, I can go online and put a service request in. I don't like my $100 service fee, but other than that, it's fine. I told my friends about it, if they have it in their area.

My hot water heater started leaking. I called a plumber and they told me that I needed to call an electrician to do something before they could do anything. I did that. Then they ordered the water heater and came and put it in. If I had questions, they explained to me what they were doing. They were very quick and efficient.

In the beginning they were responsive: The Bait. After progressively increasing the premium and charging premiums for few years without much service needed, they stopped responding to request of services: The switch. Had to call plumbers from other companies and pay out of pocket. It's a scheme. Stay away!

I would recommend American Home Shield even though they're not using the best contractors to come out. They have to come back two or three times, no matter what. My hot water pipes were leaking and the water was going into the house. The repair man didn't fix it correctly the first time, and he had to come back and redo it. Even now, the hot water pressure is very low after he fixed it. The water is not running under the house anymore though.

I had a water heater leak in the basement of my home, and that repair took longer than it should have, given the nature of the potential damage of water going out on the entire floor of my basement. For some reason, American Home Shield couldn't get someone out to help, come in and rectify the situation, so I was constantly having to put drop buckets. Ultimately, I had to get my own contractor, and that person had to send in some information to say that they were authorized and certified to do the work and then get reimbursed partially for the repair job. That issue was very concerning because there was a lot of potential damage, and it could have been the one that I was able to avoid. Other than that, I would still recommend American Home Shield. I’ve only encountered two issues over eight years, and that's not a bad outcome. The last visit was for an icemaker, and the tech was able to repair it.

American Home Shield offers a wide variety of services and provides vendors to help me out with repairs in our home. I just pay the service charge for repairing some things. There have been a number of times that something replaced was for a significant cost but I only paid the service call for the technician. The only thing is there have been a few claims with a couple of vendors who didn't quite do the proper inspection. But recently, a tech came and replaced a wall socket. He was very knowledgeable and professional.

The service is really good. The only thing I don't like is whenever I talk to somebody, they're very hard to understand with their language. I had to ask them to slow down and to repeat it several times. But they've been really good with my claims. When I had a leak in the garage, the first people that American Home Shield sent me was Sears. Sears told me to be there all day from 9:00 to 5:00, so I was. I called around noon and I was eighth on the line. They said that they would be here between 4:00 and 5:00. I called again later and they would be here between 5:00 and 6:00. I called again and they said I was next in line. When I called one more time, they changed my appointment to the 24th, which that was the 16th that I had my appointment. They didn't call to tell me that. You cannot talk to those people.

AHS fixes everything. Most recently, the wires were reversed on the garage door opener. Ace's Garage Door came out and did the repair quick.

My clothes dryer was making a scraping sound. AHS got a hold of a local vendor and they made an appointment with me. The tech was extremely professional and friendly. He had a great sense of humor. He diagnosed the problem to be the slides which is what the barrel rides on so it stays smooth and doesn't wobble back and forth. The slides had worn out and he replaced them. He put everything back together and cleaned up the external portions of the unit.

I had an electrical problem. AHS sent a tech out to fix it. There was a problem and one entire room didn't have electricity. He didn't check one other outlet. But AHS sent him back out and got that fixed. AHS has been pretty good. One of their providers didn't respond at all but they refunded the $75 deductible. It was okay but I was a little bummed.

The techs worked on our dryer. They came out twice and the fuse was still broken. So, we called the third time The problem was I did not understand the process. So, when I called AHS and they said the claim had to go through the authorization department, I was like, "Okay, what are they authorizing?" The rep said, "Their diagnosis." I asked what the tech's diagnosis was and she said it didn't have any.

Our washer hasn't been doing very good over the last year. We've had it worked on a couple of times and they've been prompt. They've been able to get in contact with somebody who was able to get here sooner than later to get the work done. Also, we pay 50 bucks a month and it covers everything. The only thing is if something goes out again after 90 days, I have to pay another $100. But it is what it is.

The best thing about having AHS is we don't have to go find somebody to do the work. Plus, almost everything that we've had them come out, if not everything, has been covered under the warranty. We've had great success with it. Most recently, the pool heater wasn't working anymore. Expert Pools came out and they replaced one of the control boards. The tech was great and I find Expert Pools really good. I'm always happy when they're the ones that are coming out for the pool stuff.

My heat wasn't connecting with my thermostat. It was giving off cold air when the heat setting was on. Roman, the tech, fixed it for us. He said it was just the reader that was dirty. The problem was resolved in a very timely manner. Every time I use AHS, they fix the issue I have. It's worth your while to have the warranty.

The toilet wasn't flushing correctly. The tech came in right away and figured out what the problem was, and within five minutes, he was done. I was very pleased.

Recently, my furnace went out. The assigned contractor called within 24 hours and they got it done.

The tech from Safeway Garage Doors was great. He put the right parts in, got the garage door fixed, and went above and beyond. He had to go through and replace a lot more than what was done. Everything is great, and we have no problems. The previous ones didn't go out the way like this one did. They were doing a fix that wouldn't last. So far, having a home warranty has been good for me. I’d suggest it.

Enrolling with AHS was easy and the process of picking out a plan was straightforward. But when I called them to request for a service, their automated attendant misinterpreted what she heard. And they sent the plumber out when it was a job for an electrician. Then, it turned out that the problem was caused by nature and animals, so it wasn't covered. But they didn't charge me, so overall, we’re happy campers. Also, the guy who came out to do the work that he couldn't do is helping us to locate another heater at AHS’ request. So, we're still working with them. It’s just that AHS is not gonna be involved. So far, we've used the warranty five times and AHS has been prompt. They took care of our claims right away and kept me informed. They handled a couple of repairs and this is the first one that they wouldn't because it's considered an act of God. But I'm more than happy with them.

Two years ago the contractor had to order some major part for the heater. It took two to three weeks before we got them to come back and repair our heater. We bought space heaters to stay warm. Recently the heater stopped working so the tech had to put a part in there or clean it. This time, it was better. He was a good guy and was professional.

AHS has always taken care of whatever I needed and they're prompt about it. Recently, my pool motor wasn't working and they sent out the same guy that came out before. He fixed it and everything is fine now.

I still have an ongoing situation with my dishwasher and garbage disposal. A month back, my dishwasher was flooding and a tech looked at it and sent the report. AHS refused to replace it. So, I haven't had a dishwasher since before Christmas. The techs figured that the issue had something to do with some kind of pump. After going through many different companies, I finally got somebody to fix it. But I'm still gonna have to replace my own dishwasher.

We had the issue with plumbing on our condo and AHS recommended one plumber but we never heard from that contractor. So, I called and complained. I told them not to bother with that plumber and they recommended somebody else. That person showed up very quickly and took care of the problem real quick too. We've had other uses with AHS and things have worked out pretty well. But oddly enough, on another repair, we also had an issue with the plumber in question on our last claim. And the same plumber came to the rescue the second time. AHS should stop using that one plumbing service.

We had a toilet running all the time. The techs fixed it. They told us what was wrong and they had to get a part. They were gone 15 minutes and they came right back. They were really nice. They also explained that if it started again within the next 30 days, we could just call back again and AHS would dispatch someone to come and fix it. We've had other warranty companies to see if they were any better but we've always gone back to American Home Shield. They have repaired our washer and when it finally went out, they ended up finding us a new one.

I used to live in Phoenix, Arizona and we had American Home Shield. It was so good when we used it. I kept the coverage and things going the way they were and I would have a great peace of mind. AHS helps us out. This last one there was a bit of difficulty. Recently, my bathroom and half my kitchen were out of power. AHS called an electrician that didn't service my area. But I didn't find that out until 2 o'clock in the afternoon after calling at 9 o'clock in the morning. But if I had to pay outright to get that technician out there, I had to spend a small fortune. They charge $100, and they cover everything else because of the insurance. And the tech did great. We're in great shape.

My dryer kept messing up. The appliance people came out on three different occasions but the problem was never resolved. We were scheduled for them to come out on the fourth time, but my wife said no. We couldn't wait because we would tell them to come back, and it would be four days. There was a problem with clothes washing. So, my wife got frustrated. We bought another dryer. But the guys were prompt and professional. They did what they were supposed to. The tech worked diligently on it. There were two occasions when I got charged the service fee for something that never happened. But I told AHS about it. Also, the premium goes up periodically. But I got prompt service every time I called American Home Shield.

I didn't know that the exterior is not covered. I had a claim for the electrical outlet outdoor that's by my porch and it's not covered by them. The contractor came, took a look, and gave me different options of what it could be and how to fix it but it will have to come out of pocket. I would like more information of what the coverage really is - all in plain, simplified detail.

American Home Shield's claim process worked very nicely. I had ice in the bottom of my freezer and I couldn't figure it out. A tech came and he was very nice. It turns out there's a drain in there that got clogged up. As the refrigerator defrosted, it's supposed to drain out to a pan on the floor. The guy came along and put a vacuum on the drain thing and sucked all the things that was blocking the drain pipe out, and it took him about five minutes. Everything working perfectly now.

The heater wasn't working and AHS got somebody out here pretty quick. The tech seemed professional. He had a work van and he was nice. Usually, the tech looks like he's driving his own car and dressed casual. But this time, he looked like he was like a professional guy and he had a uniform on. He went to the garage and said he would clean the thermocouple up and put a new module on it. He had the parts in his truck and he corrected the issue. This is the first time a claim was pretty good, the other times were not really okay. It is convenient to just call AHS and they find somebody, though. You just keep your fingers crossed that they'll come out in a timely manner and know what they're doing.

The contractor, Appliance Doctor, sent a report to American Home Shield to have my dishwasher replaced. American Home Shield replaced it with a substandard one, which was wrong. I need a replacement dishwasher that's equal to what I had. Aside from that, I was in another room when the techs installed the new dishwasher and when I came back out, it didn't work.

Complete frauds. I had a technician come out and look at my oven. He spends maybe 45 seconds looking at oven and leaves. 3 hours later I get notification that my claim was denied and is not covered due to "not normal wear and tear". How is this even possible? I end up calling both the technician and AHS well over 10 times combined to try and understand how they came to this conclusion. I was hung up on, I tried numerous times to speak with a manager but was never able to. All I got was inconsistent responses from different reps, lies and scripted responses that my claim would not be covered. They said the determination is made by their "authorization" department, but of course you can't speak with them.

We've had a couple of claims and they've given fantastic response. Everybody's professional, polite, and ethical. The last claim I had was for the garbage disposal and it worked great. They were really good and quick. The first time the contractor came out, they had just installed their last garbage disposal. They had to come back another time.

I had a claim for the sink in the bathroom, and it was repaired within a week. We had water leak and damage in our cabinets with the new repair that they installed. So, the person who installed it came back out. We're done. We found out that we had a defective faucet. It’s on the line. So, it was draining down something totally different than down the water lines where it should have been. If anything would drain, it would drain there. I haven't heard anything back since. When I first submitted the claim to American Home Shield, I was complaining that it was leaking and getting roached out at the bottom. It's been leaking, and they came and they determined it was gonna be replaced.

I don't have to worry about looking in the yellow pages or the internet to try to find someone to come out and do my repairs. I've got that one-stop shop right there with American Home Shield. It's easy to use. We have several things up on the plumbing that you can go on the website and you can do. Instead of calling and waiting until somebody picks up and transfers, I use the online. They send me a text to let me know who the contractor is, what time they're coming, and I have a phone number to call them back if I have any issues with the time, and the contractor calls and lets me know they are 10 minutes away.

I used AHS for many years. Then I thought I would do better by going to another company that would be a better price and easier to get ahold of. But I was totally unhappy, so I came back to AHS. Recently, a repairman came out and fixed my microwave so I was happy. He was efficient. However, sometimes it's very hard to get ahold of the reps on the phone. I had a little trouble trying to learn how to do it on the computer. I always found it was a big headache to try to get an appointment. I've gotten a little better at it, but it doesn't seem very user-friendly. But overall, I'm very satisfied. I would highly recommend AHS. I already have to two people and one lady even got a contract.

Our downstairs bathroom kept clogging up, and this happened the week before Thanksgiving. When a guy came out, there were no issues. After they would leave, the same thing would happen again, which cost us to have him come back out again. On this round, he ended up replacing the toilet. Once he did that, we ended up having another issue with the same toilet with it. At this point, I asked for a supervisor to come out and see if they can fix the issue but again, once they got out there, there were no issues.

I overloaded my circuits so we called American Home Shield and they said they were gonna send somebody out. I was at Walmart when I got the call that they were gonna send somebody out and when I got home, the tech had already been here and fixed the problem. It was that kind of fast and it was impressive. The tech was from Hy-Tech Electric and he was pleasant, friendly, and knew exactly what to do.

My toilet wouldn't fill up anymore. I submitted a claim to American Home Shield and getting through to somebody wasn't too hard. The reps were helpful. I just don't think the job was worth the $100. The tech just replaced the part to make the water come back in there, which was something I could have done myself. It would cost me about 15 bucks. The technician did what he had to do, but I think AHS overcharged no matter what the job is. I'm already paying a monthly fee and then I had to turn around and pay $100. AHS should wait until after the job is done to see if it's still $100 or more type of job. The tech was great. He gave us some pointers on how the water system works and he was very thorough and detailed with his job. He gave me helpful hints. I was very satisfied with what he came out and did, but I'm not satisfied with the way AHS handled the claim. I'm kinda iffy about them.

The last claim I had with American Home Shield was about my refrigerator. The first contractor, Sears, never showed up. It took them almost two months to finally come, but they didn't do anything. It took them so long to show up that I had to go with another one. For the second one, it was okay. They diagnosed it properly, but the tech couldn't fix it either. We ended up going with Sears again, but they also said they could not fix it. So, they wound up replacing it. It was already six months by then. The only thing that saved the situation was AHS replaced the fridge because had they not, it would have been horrible. Maybe a lawsuit. Because I don't know why I pay for something that they never do. The quality is good in general. They do what they can. But the overall model of how they work is broken because they rely on local vendors. If they are bad, it doesn't work. I'm not sure if I'm going to keep having the service because of the model.

The valve was leaking and running all the time in the tub. 3-D Hoover Services came out and replaced the cartridge kit in the valve. They did that first thing in the morning and they did it in three hours’ time.

We used American Home Shield to get a washer fixed. Allied Appliance thought it worked but it didn't so we went back and forth. They finally got it to work. They didn't have a part, so we had to wait for the part. Then they came out and fixed it. But we could only do small loads. We couldn't do anything bigger. They came out again and fixed it. However Allied Appliance said they weren't required to take the drum. They are going to take care of it, even though they should. You fix something, you take the old thing, we'll pay you extra, but you don't just say, "We're not required to take it" then just leave. I told American Home Shield about it, and they said they were going to take care of it. But it's still sitting in our garage. I'm not too happy about it. I'm glad I didn't have to buy a new washer but I'm upset that we still have a washer drum sitting in our garage. It's big.

I'm not that pleased sometimes with the way AHS handles things. It's like we have to pay a lot and they bring these people that want to upgrade everything and charge you a whole arm and leg. Also, with some contractors, our experience is bad. A tech came out for the water heater and his customer service approach was not good and very abrupt. He didn't do a proper diagnosis. He wanted to change out the water tech but nothing was wrong with the heater, it was just the starter that another guy fixed. The last tech we had had come to us before. He has integrity and we requested that he came back.

The first time that I needed American Home Shield, they responded with an electrician who was very professional and knowledgeable. I have referred several people to them. I was very pleased with them. But I am very disappointed the last time that I had problems with my dryer. We thought the dryer went out, but it was the cable. The first time the appliance man came, he didn't notice that. He said it was the plug to the wall. We had to call the electrician. That was another $100 to American Home Shield. The electrician came and fixed it up, and we were pleased.

American Home Shield is prompt. The contractors they had working on my appliances were here quickly, diagnosed the issues, and had them fixed within days. I also like that it's easy to pay for it 'cause it's a quick monthly charge.

I filed a claim for a leak by the fireplace. American Home Shield sent me the contractor's number and told me to contact them directly. I didn't know if they were going to contact the contractor for me. A repairman came right over to check out the area. He put a drone up on the roof. After that, it was a slow process of them getting there to fix that leak. I kept calling them back saying, "Can somebody at least come and put a tarp on the roof?" They called me back and said, "We don't understand. What kind of tarp are you talking about?" Then they said, "We'll have somebody come up Saturday," but nobody showed up that day. The problem I had was the contractor was so far away. They were way down in New Charlotte that was why it took them so long to get with me about issues.

They fixed the garage door, they aligned it and everything is good. I'm pretty happy with the services of AHS.

I love American Home Shield. They do what they say they're gonna do. If you have any problems, you just call them and they'll find a solution to your problem. For my recent claim, my oven went out. They replaced it. They first sent out the technician and the technician said that it could not be fixed. They gave me an e-card to purchase it. They sent it within four days. The tech was also very courteous and told me what the problem was.

We’ve had AHS warranty coverage on our home for nearly 2yrs and have had AHS cover our previous home for years. We put in a claim to address a major concern with our heating system that went out right before Christmas 2022. In the 5 weeks we’ve been dealing with this issue we’ve had 4 technicians out to look at our heating system. All of them agreeing that the main unit needs to be replaced. AHS has been very slow to address this repair/replacement, taking over a month. Meanwhile my family, including our small children, are experiencing temperatures as low as the high 40’s inside our home. Calling AHS hasn’t expedited anything for me and no one that I speak with can seem to help us.

AHS gives me satisfaction knowing that they will come out and take care of things in the home. Island Breeze came out for my HVAC claim and they were very good. I also have a leaky water heater right now. I called them Friday. A tech came out on Wednesday and he did an estimate. I didn't hear anything on Thursday. So I called on Friday. They told me that the only thing that they do is submit the estimate to AHS. If this whole thing is busted, it's gonna flood into another room, so I'm not really happy at this point.

Air Essentials came out for an ac issue. They were able to make some adjustments that day, that gave me some air. But there was a part that was needed and they ordered it. Within a week, they were back out there to put the part on and everything was good to go. I'm very satisfied with the services that AHS provides. It is a benefit having it because when major appliances go out that are covered, it's better to pay the $75 fee and get someone out there that's qualified to do the work and to get it done right and not have to come out of your pocket with thousands of dollars.

I filed a claim for a leaky sink drain in my guest bathroom. A contractor contacted me the same day. They were outstanding. They were in and out, clean and quick. They fixed the issue and explained what they did in detail. I'd highly recommend American Home Shield. It's a good way to make sure that you're covered if something unexpected happens. It gives you the peace of mind that you know you're not gonna get some outrageous bill. It's easy to use and they have great customer service. I don't have to go into a phone book or on the internet to try and find someone to fix an issue when it arises. I have a one-stop shop for all of that. I am extremely pleased with the whole experience.

We pay the $100 deductible but AHS never sends anybody to come fix our problem. It's because there are no contractors around here that work with them and the ones who don't work with them, American Home Shield won't take. The biggest problem with us is that we have a very old house that has a boiler system and we've been working on it for a couple of years now, trying to get it figured out. And we sort of have, but we did it ourselves. AHS doesn't have enough contractors in our area to service that and the issue went on for months and months. But they finally got somebody to come out here that knew what they were talking about. We got a plumber who helped my husband, but my husband did most of the work.

Mr. Appliance of Cleveland came out recently for the refrigerator. They did a great job. The guy was very polite. He was timely. He showed what to do if it gives another problem, where to look and what are the symptoms I would see in the future, which is excellent. That's the kind of service he provides. However, usually, I have to repeat myself multiple times. You give American Home Shield all this information. The contractor calls you and have to ask the same question, so you have to give it a second time. Then they come and do an assessment. I had to give video. I had to offer a couple of pictures to American Home Shield so they could properly diagnose. Then the experts had to diagnose it again. They wanna make sure they got the right stuff.

A switch from another company was placed wrong. So, I had to call another company out. When I called American Home Shield back to let them know that something still wasn't working, I had to open up another work order because that particular company would not come back out to fix the issue that they did something wrong with. So, I ended up paying two separate fees for the same incident.

I was having issues with the plumbing. Water wasn't coming out correctly. I contacted American Home Shield and they called the company to schedule the appointment. They tried to fix whatever was going on at the time. It was good. The process was easy. But I'm still having issues with the master shower. They said that my water pressure was too high and they couldn't do anything about it. I just called another company to come and help me out with it. I've heard a lot of negative things about AHS not covering a lot of items except the AC units and water heaters. But plumbing issues, they hardly ever cover anything. I wouldn't recommend them if it's for plumbing.

A contractor with American Home Shield just did our washer. I like that they were fast and efficient. But for the dishwasher, not so much. We got the runaround. I had to explain to them we were using the KitchenAid warranty and they came out three times and kept changing out the same part. The gentleman just went ahead and had them cash us out so we could get a new dishwasher.

My dryer stopped working and my stovetop would only work on high. A repairman came out initially. He said he had to order some parts and would be back. He was able to fix the dryer temporarily until he came back in a couple of weeks. I like that it was easy to put in the order and get it taken care of.

American Home Shield does a good job when I call them. Contractors have been here. I'm pleased with them. They're clean, did a good job, let me know what's going on and what they've done. They're personal. I have a jacuzzi bathtub. It's Octagon and I had been bathing in it. I looked down right under the stopper and I could see the bottom of the ground. I don't know if it had frozen. The water was in it at one time. And I never realized it. So, I've been letting that water go out under the house. You unplug it and you walk off, you draw. But they fixed it.

I had an excellent experience. The techs did some work with the HVAC, and they were very pleasant. With American Home Shield, I have peace of mind, especially if major appliances were to stop working. I know they're gonna provide the best vendors to come out, so I don't have to worry about looking for that myself. I trust that they will send out qualified technicians.

My dishwasher was broken. The contractor had to order a part, and when that came in, they came and installed it, and everything was wonderful. My clothes washer died this year and it was replaced. I would have had those expenses. So, I'm happy.

My heating was not starting properly. I had to turn it on and off many times before it would start. The first technician did a very quick visit. I described the problem, he made a quick diagnosis, made a quick intervention and left. It was working okay but the problem started again. My first experience was not great. I went back to the American Home Shield website and found that there was a follow-up request option available, so I made a follow-up request. The same company came back. They came with two people this time and did a more thorough check of the unit. It was difficult to troubleshoot. They said it could only be two things. I had a detailed diagnostic and discussion. They replaced the pressure sensor. It seems to work now.

I like the versatility and easiness of American Home Shield. Recently, our thermostat quit working. There is one number to call for a majority of things that can go wrong. They can get in touch with the proper people to get my issue handled. Getting through to a representative was very easy. I spoke to a rep twice and each time, my wait was less than five minutes. They were nice and helpful. Everything went as smoothly as it could have gone.

We were without heat in the first floor of our home in January for 12 days due to an HVAC repair approved by American Home Shield. While they dispatched a contractor to diagnose the problem in 48 hours, this contractor(ATR, Richmond Va) had not ordered the part required after 6 days, and had no idea when they would get it; they said they were limited to certain places to buy it, and would not agree to call me with any status updates. The online dashboard from AHS read "service completed" while all this was going on, and there was no online option to report a problem.

The contractor did a great job for the heater that was broken. Having American Home Shield, I like that I don't have to worry about who I have to call, I just call them. I don't like the price. But they'll replace things and fix it. It's a good program. You make your claim online. By the next day or that day, somebody calls you. So far, I'm very satisfied.

I had a big problem with my heat pump. Instead of American Home Shield offering to replace it, they offered me a buyout for it. It took a year and a half with people coming out every couple of months. I was quite unhappy about that, so I talked to them about it too much. They said they wanted me to buy a higher plan. But I didn't. I took the buyout for the heat pump because they had to drain out the cooling stuff in it and they didn't cover that. That cost over $100 per quart. But they're okay and I'm not gonna switch plans. They're prompt and have a good response time. My experience with the technicians have been good up until the last guy that came out. My garbage disposal went out. He replaced it but I noticed that he gave me a smaller one.

We had a toilet issue. A plumbing company came out and took care of it. They were in and out. American Home Shield has been awesome for us. We've used them three times since we've had them. Every time, the issue gets taken care of. When we had a refrigerator repair, they got the part as fast as they could. American Home Shield is worth every penny. Unless you have the technical knowledge and expertise on how to repair everything in your house, their service is invaluable. You can't put a dollar amount on it. If that issue had happened with my refrigerator a couple of years ago, I would have just thought I needed a new refrigerator instead of paying $100 to have them come fix it. With the toilet, I would have called a plumber and it would have been considerably more expensive to do that than what I paid the $100 service call fee to have them come out and do it.

A thermocouple switch in the main heater unit up in the attic fried. They had to special order the part and were able to take care of that. On the hot water heater, it was installed in 1994. The fact that that survived as long as it did was amazing. The contractors were wonderful. I've had other times where I've worked with some contractors that American Home Shield had sent out and we had to tell American Home Shield not to let them back in the property.

Communication was good. I have everything covered. The only thing that is not is my pool pump and that's not a big deal because I can buy a $200 pool pump and replace it myself. I like the part where AHS automatically takes my payment out of my bank. I don't even have to deal with it.

We moved to Florida and we don't know anybody. We wanted to have peace of mind if anything goes wrong because we don't know our way around and we made the biggest mistake of our life when we joined Home Shield. Three months after joining, we started having problems with our washer. We called them and I gave them all the information, as much as I knew, but the rep wanted me to take my phone camera next to the washer - show what kind of washer it is and the sticker that says everything on it. I took a picture of that and sent it to him. He said they would send a repair person to come out. That was January 4th. Three days later, we got a call from their contractor and they said they would repair the washer on the 23rd, in other words, 20 days later. We didn't know anything about it and we thought maybe they were busy or that's what their policy is.

The signup process was very easy. I spoke with someone and their communication and level of knowledge were real good.

I had a claim for a washer-dryer. The techs got out within a week.

The claim submission process is thorough and reliable. Even though the people don't call right away, AHS would give me the number to call. Also, AHS is reputable. The contractors have LLCs, they got the equipment, and they know what they're doing. I only had one issue when I opted for a replacement for the cooktop. I bought the replacement and they gave me 800 but the replacement was 12 something out of my pocket. Then, when I called them to ask them if they could have someone hook it up, they said since I opted for the replacement, I was responsible for getting the unit installed. Other than that, for the most part, they’re good folks.

AHS is quicker than most and they are more thorough than most. I like the claim submission process but I don't like the fact that it's a recording. It tells me who's going to do what and it gives me a phone number instead of somebody calling me. One time, I waited three or four days and nobody called so I called them. I had a claim when my daughter opened the door to the microwave and there was a loud pop. We called AHS to have somebody come out for electrical and the tech said it was not an electrical issue but an appliance issue.

When I had a claim for the refrigerator, I had a little trouble in the beginning with quality of service and they had to get a different contractor. Kings Repair out of Little Rock came and the tech did really good and he fixed it. When my washer went out, the tech from Mid Arc Appliances & Repair dropped the part off at the house because it was raining that day. He said he was going to come back over and take care of it here. So I'm waiting on him to get over here to get that fixed.

We had a problem with our microwave and American Home Shield sent one person out. He wrote a review saying that the microwave had a pre-existing condition. At first, American Home Shield didn't want to do anything with the microwave because they said, “Well, your review said it has a pre-existing condition.” I told them that the microwave was put in in 2010 so if there was something wrong with it, it probably has a pre-existing condition. So they didn't want to do anything. I had them escalate me to talk to someone else, and they transferred me to a department and I told them what was going on. They said, “Well, we're going to send a different technician out here.”

The technician was nice. But American Home Shield didn't cover anything. I had to end up paying $1,700 out of my pocket to have the pipe blown out. Plus I had to pay $350 to the technician to have them put a camera down there to see where the blockage was because they couldn't do it with a snake. I'm about ready to just drop AHS and say, “Forget it.” I'll just pay everything out of my pocket. I paid out of my pocket anyway. If they're going to be offer services to fix things in your home, at least cover the **. They leave anything that normally happens out. It’s too close to the sidewalk or it's outside of the house or it's not in the house. Their verbiage changes everything. I don't need them.

I'd been with American Home Shield a long time and I had nothing but great service. But I don't think that it’s something I should continue to keep paying for at this time since there is no need. All the appliances are new. They could break down but the money that I'm saving by not paying so much a month for the service and also for service calls, I could afford to go and pay for anyway. But I would recommend American Home Shield to anybody. I've told my friends about them. Some of them have gotten American Home Shield since I told them that they should get it for major issues. If a need arises, I will come back to them.

I pay almost $100 a month for a service that is mediocre at best. The first time I had an issue, I put in a claim for my furnace. American Home Shield told me that I would have to wait until the next day because they couldn't find anybody to come out to my home. It was negative degrees outside, and my home was down to 57 degrees with an elderly mother living there. I had a repair company come out and pay out of my pocket. On the other hand, the second time I put in a claim, I didn't have any problems. The repair people came out the same day, resolved the problem, and the unit has been in fine working order since.

I just typed in the best home warranty companies and American Home Shield was towards the top. Everything went fine.

I asked American Home Shield a lot of questions and they danced around them. I confirmed to them if we use one of their contractors to fix something, that contractor will then know what is okay under American Home Shield umbrella and they will only do that stuff without contacting me. They said, "Oh, yes, yes, yes." But that was not the case.

If you have appliances, American Home Shield is worth it, especially if they're older. I've had a good experience. The most recent was a dishwasher and the contractor repaired the motor. They ordered a new motor and put it in. They did a good job.

I needed my hot water heater replaced. Everything has been taken care of by American Home Shield. They assigned a contractor and the contractor reached out to me and scheduled the appointment. They had to end up coming back out the following day because the water wasn't getting hot. They diagnosed it was a failed heat element. I had to pay $95 out of pocket to bring it back to code which was something that American Home Shield didn't cover.

The air conditioner would not cool my upstairs unit. I went online to submit a claim to Home Shield and the system wouldn’t let me submit it. Normally, just submitting a claim is easier. The site is set up so that if you get a new unit, it doesn't get serviced. We have two AC units in our house. We got a new one through Home Shield about three months ago and it was the downstairs unit. When I went to submit a ticket, the system assumed I have a new unit so I shouldn't need service. It makes you call Home Shield. When I called, they asked if I have two units and if the claim was for the other unit. From there, they submitted the ticket for me.

I have a broken microwave that they haven't been dealing with. AHS allowed the repair people to come six times. They're telling me that they lost track of it. It's been 16 weeks that I've been dealing with them and I'm calling on an every week basis. Somebody tells me something different and it never gets done. They say they're gonna call me in 24 hours and I never get a call back. They dropped the ball. As soon as this is done, I'm canceling. Their service is a joke.

The tech said he pressure tested it and my issue was a gas leak in the valve. The gas company came and said there was no leak. Somebody had just left it on. I regret having him out. He lied to me and he didn't pressure test it. He diagnosed it wrong. Other than that, my experiences with AHS have been excellent. I had a constantly running toilet and they fixed it right away. If you're on a budget, you have to have a home warranty. It could save you a catastrophic repair.

My water plumbing was messing up and the commode was running. They didn't send anybody when that happened. My stove went out as well and I couldn't even cook Thanksgiving and Christmas dinner. They couldn't fulfill what they were supposed to do. I can't see the purpose of having a warranty if they can't do anything. So, I've cancelled it.

On January 5th, we discovered a gas leak in our home. The gas company promptly shut off all gas to our location as a matter of safety and we submitted a service request to AHS. While on the line, we informed the agent of a broken bathtub drain we also had, and he said that both the tub drain and gas plumbing leak issues were considered under the general plumbing umbrella, so we listed both issues in the service request. We were assigned a contractor on the 5th. We called the contractor immediately as we were without heat to our home, and they informed us that they didn't handle gas plumbing/leaks. We then contacted AHS on the 6th, and discovered that the agent who initiated our claim only listed a water/plumbing issue and not the primary gas issue.

I had a sewer problem. My experience was very unsatisfactory. I ended up spending $20,000 running a new sewer line and American Home Shield didn't cover any of it because it was outside the foundation of the house. The contractor, ASAP Plumbing, took six weeks. I had an open trench in my yard and it was awful. Had I not been there on the day of the job, they would have killed an oak tree in my yard. It was incompetence all the way around. I also had a hard time getting them to return my phone calls. I also got overcharged for the job. It was miserable. I should have hired somebody else and not somebody AHS put me in touch with.

My oven was broken and the techs couldn't fix it. So, I got a new one and they put that up on the wall. Some people from another company came and they couldn't do it. The techs AHS sent put it up with ease. But my claim for a pipe that was leaking didn't go too well. I tried to repair it myself and put some putty on. The techs couldn't fix it. I said, “Well, you gotta cut it off anyway.” They said they couldn't and I didn't see why they couldn't.