American Home Shield Reviews

I had Select Home Warranty and my deductible and premiums were cheaper. But they required, every six months, service maintenance records. I was tired of dealing with it and wanted something that was more cut and dried. American Home Shield seems to be a whole lot more cut and dried. I understand caps. They'll only pay so much. I don't expect them to go in and replace everything in my home that could possibly be wrong. But at the same time, if I'm going to pay for some type of coverage, I at least want it to be substantial enough that the coverage is helping me with not having maintenance on every item in my home every six months because for blue collar folks, that's not reasonable. American Home Shield works out for me because I have older stuff. You're gonna pay one way or another, and I prefer to pay a little bit of time and a service fee as opposed to coming out of my pocket with big chunks.

In two days, Sears was there, after the claim setup, and the issue ended up being the vent hose was clogged up. Overall, I like American Home Shield. I don't have to worry about big things.

I truly hope this review gets posted so maybe it can save other people the trouble and miserable experience. Purchased a home and instantly did a bunch remodel and updates so thought it was a good idea to get a whole home warranty to cover it all! It was NOT! We Purchased the highest package American Home Shield had to offer, luckily didn't need anything for the 1st 9-10 months of our year contract but sadly our heat pump that was only 4 years old went out so we called AHS for the 1st time... this was the day EVERYTHING started to go downhill.

Called and requested freon and a maintenance check. Paid AHS )75 to send someone. 2 days later guy came said needed freon and really needed replacing the unit. Said $150 per pound and I needed 2 lb. He stated AHS only pays $10 per lb. I asked if he brought with him that I’d pay the $280 as I was desperate and was taking hand towels and putting them in the freezer then wrapping my dog to cool him down. He said he’d bring the next day. He never returned. He also said AHS would never replace the unit.

Every time we've needed a repair done through AHS it has been a major hassle, requiring me to make multiple phone calls to Customer Service get a satisfactory resolution. In general, things move very slowly and they never contact you as promised, you always have to contact them. Their business model seems to be to make things as hard as possible so customers give up.

I had a claim for a stove and another for a cooktop. Everything worked out. AHS is a good service and I would recommend it.

My sink was backing up into my tub and the water took a long time to go down. I called AHS on the phone and the claims process wasn't easy. The first thing they wanted to do was take my $100 and I told them that I had to wait until I get my check on the second Wednesday of the month, then I’d call them back. And when I did, I let them take the $100 then they asked what was my problem. I told them what was going on and they said they would have a plumber get in contact with them, and would set me up for an appointment. But they don’t do any of that anymore. The plumber texted me then he asked me what day he could come. He then told me the day and hours that he was coming, and it worked out fine for me.

The tech said the noise was coming from the wall in the bathroom. But I didn't think it was coming from there. It was the water line and when I turn it on and off, it would rumble. The tech checked it and said he didn't really hear anything and it wasn't worth looking into because it was in the wall. I had to go along with what he was saying. He also said he went up in the attic and didn't see anything. There wasn't really anything done.

We had a leak in our roof. I put in a call and Elite Roofing was out the next day. They did an amazing job. The tech was super courteous and professional. They identified the problem and fixed everything within an hour.

I had a couple of claims with AHS. The oven has to be replaced. It's being worked on. They offered me a replacement, but the replacement is not in stock. They were saying that I need to pay for a comparable unit. But what they were offering me from a cash perspective won't pay for a unit. I told them, "You need to allow me to have this one that is in stock that is comparable.” But they want $300 instead of zero. I don't think I should have to pay. If they don't have a replacement, then they need to replace it. The air conditioning, I've had a claim every year for three years. Same issue. They just kept swapping parts on it. This time, it was five weeks without air conditioning over the summer. So, that put a bad taste in my mouth. But other than that, everything's been good.

Unified Contractors was really responsive and the guy got the project wrapped up a lot sooner than I thought it would. So, I was pretty pleased with it. I've been with some other companies over the years and if I'm unhappy, I leave. I'm still with American Home Shield, so they must be taking care of me.

Within a couple of months, we had two garage door situations. The first one, the garage door stopped working and we needed it to work to get our cars out of the garage. The techs indicated that the spring was broken. They replaced it, and it worked. We were pleased with the first business. We have three doors, and when the other door stopped working, we thought, "Hey, they're familiar with the house. We don't need a bunch of businesses coming. Let's have the same party come back out." American Home Shield made it seem like that was difficult for them to do and that was a little annoying. In their system, businesses pop up when you contact them for a request and you go with whatever pops up versus going back to somebody that you like working with. Things worked out well though.

Perry's Pump Repair came out and worked on the well pump. The breaker was shutting off all the time so we weren't getting water in the house. They recommended that we have an electrician come out and look at it and they notified American Home Shield. I wasn't happy with the company that American Home Shield recommended so I canceled the claim and hired my own electrician.

I had a drain backed up inside of my basement, and Royal Plumbing had to go through the main sewer drain to get it. They couldn't do it, so they didn't do it. They got someone else to come right out and they fixed it on the same day. They did the job thoroughly. They went all the way through the house, and they went outside and snaked down, into the front. I was absolutely grateful for what they did. The one that was first sent to the house wasn't qualified to go into the main line. He was only handling unclogging drains and doing regular plumbing, but not to go through the main line.

American Home Shield sent A-US to repaired my air conditioner and did a great job. I liked them as far as a provider.

The techs that AHS sent were excellent. I like their cleanliness, the expediency of getting the part, and professionalism. Albatross did quite well on the repair of my washing machine and refrigerator. However, I think AHS should improve the service side where they're outsourcing to persons that enunciation or language is compromised. It's a little bit hard to understand them sometimes.

One of the balancing springs broke on my LG washer and the contactor came out three days after I reached out to American Home Shield. They had to come back with extra parts but that timeline met my expectations.

I had a really terrible claim where I couldn't get through to anybody and they were really unhelpful. But it's been better. Recently, their contractor Burton's did a great job. They came for the stove and the dryer. The burner on the stove wasn't working correctly and the knob was messed up. They had to come out twice to fix it. Other than that, the techs are great.

The condensation was leaking into the furnace from my air conditioning unit. Techs took a look and told me what the problem was. They came out to put a condensation pipe on there but there was another issue because they didn’t install the condensation pipe. I haven't heard and seen anyone since. That was last week. I'm just waiting to find out what's going on with that claim. I've had a few claims with American Home Shield already. My last couple of claims were all right because I get the same people that come out and I'm very comfortable with them. I request them and they're sent right back out. So far, so good.

My air conditioner was not cooling and this was on a Saturday night. On Sunday morning, I put in a claim to American Home Shield. They did really well in submitting it to Atlanta Air and they got back to me in a timely manner. But being a weekend, Atlanta Air doesn't do emergency call-outs. It would be a good idea for American Home Shield to have somebody around this area that would do weekend repairs. I personally would not have minded paying extra to them because it gets so hot and miserable and you can’t sleep at night.

I've been satisfied with all the claims that we've had so far. When I call and make a claim, they immediately assign someone. Most of the time, it's someone local that can come out, and it's up to the local folks to make an appointment with us. Fortunately, my wife is retired and so she's usually home. I don't have to leave work to go and meet anybody because she's always gonna be there. I'm satisfied with American Home Shield's product. It's reasonably priced. Whenever something breaks, instead of saying, "Oh, I need to call a plumber," I just call American Home Shield and they'll send someone. The people that they send out are usually very effective. I've been satisfied with all the repairs.

American Home Shield has done a great job for me over the years. I've had a few claims over the years and it always pans out and works best to be able to contact them and take care of it for me.Recently, my air conditioning blower motor went out. There were shipping issues. So, it took three weeks to get it fixed, but it was not the fault of American Home Shield. The technicians were wonderful, very professional, timely and courteous.

I'm very satisfied with American Home Shield. My house is in the States and I'm living in Canada. I had a service request a few weeks ago. A contractor was assigned right away with all the data. The tech assisted my tenant and the service was fantastic. I like that I have insurance and the people are professional. It's easy for my life.

With American Home Shield, the products are taken care of as quickly as possible and so far, the people that they send out have been good. Whirlpool showed up when they were supposed to and they fixed the igniter for the oven. Then, they came back because they needed to do the igniter for the brawler.

The garage door was not going up and down and the guy who came from Exit Garage Doors, the contractor, was great.

I called on a Wednesday about the AC and the tech was here on Friday. He had to replace the capacitor and he didn't have the exact part he needed, but he had enough to get it to work over the weekend. Then he came back on Monday and finished the repair. So, the service took about five days total and everything went smoothly.

American Home Shield helped us a few times but I thought some of their policies were not quite right. We had some faulty bathroom fixtures, but they don't want to pay to replace the fixtures. They only would replace the inner workings, but we had to purchase the outer workings ourselves. Also, we have some outside faucets that leaked that are attached to the house but because the faucet part comes outside of the house, they won't fix them. They're soldered inside the wall, so they have to tear out the wall to fix it. They don't cover it because the outside pokes out even though the problem is inside the wall. I guess it leaks outside the wall, but it can't be repaired without tearing into the wall and they don't cover the tearing into the wall part.

My air conditioning stopped cooling. The tech was able to tell me what was wrong, what wasn't wrong and he got it fixed. It's functioning perfectly now. American Home Shield is great. You should have it.

My last claim was for my dryer and they got it fixed just last week. The techs were sharp and they were right on it. AHS is getting things taken care of and they're honoring their contract. That's the best thing.

The air conditioner didn't seem like it was cooling. I did a claim online and American Home Shield sent Max Cool. They were friendly. The tech was informative. It's just that it seemed like when it got really hot, I wasn't really feeling the air. It seemed to have kicked in now though. They left the wires outside the unit, but the machine is working, so that's okay. He had to replace a part and put some stop leak in there. He said I had a small leak in the tubing and he rewired and replaced some parts. I looked at other people's units and their wires are inside the machine. Before he came, the wives weren't outside the machine. Other than that, he did a good job.

Sears came out and worked on a dishwasher. It's out of date. Now, I'm waiting and we're having to replace it.

American Home Shield is good. The AC repair went well. The repairman went upstairs into the attic where my system is and knew exactly what was going on and what needed to be done. In 30 minutes, it was done.

I had an air conditioning problem and it took over a month to finally get it fixed. After I reported the problem to AHS, they told me right away, within 24 hours, that they found the company that was going to fix it. They said that they would contact me within 24 hours, but if the company didn’t contact me within 24 hours, I could call them and AHS provided a number.

We had a leak, and every morning, we’d wake up, and there would be a drip on my hardwood floor, and it was starting to make the floor buckle. So I had to get it fixed. I had a video conference and they said it was the seal on the door. But I didn’t agree with that, so I challenged it. I hated that I had to challenge what they were saying because I didn’t know what I was talking about either but it didn’t make sense to me. American Home Shield told me that if I challenged in error, I’d have to be charged another $100 in the repair. The tech came out and he said, “No offense, but with most of these homeowners, they don't send people who knows Sub-Zero refrigerators,” which ours is. So he disagreed with the seal. There was a clog in a water line and he fixed that. But it was still dripping. There was a clog in the freezer line. So we had to defrost the whole refrigerator freezer, and he came back and fixed that. He was amazing.

Getting a hold of a human being is my biggest complaint. I wish it was easier to get ahold of an actual person rather than doing my claim online or through their phone system. Also, I put a request for service on another thing. I paid the $75 but I canceled the request and never got the money back. But other than that, they respond when I need them.

The air condition wasn't cooling. I made the claim on a Wednesday and it was easy. The techs weren't originally supposed to come out until that Monday but I have medical issues so they expedited it for me. I was thankful they were able to come out. I was able to get the air condition fixed on that Saturday. It's just a basic repair. They did well. Having a warranty with American Home Shield saves me money.

The motor of the blower of the furnace was broken. The techs had to replace it. Also, the air conditioner was working outside and it was going like crazy. But it blows out fine now and the thermostat is keeping fairly accurate readings. Whenever we've called for some of these situations like the air conditioning, it felt like it took a bit too long to get things fixed. It was a total of a week and a half from putting in a claim to get the issue completely fixed because we had to wait for them to be able to come over and look at the unit and see what was going on and then they had to order a part and that took a week.

We had a couple of issues with our air conditioner. We called AHS and they were responsive. Then, within an hour, the guy called us back and in two hours, he came out. He fixed it right away and he was great.

The toilet stopped one day and when I made a claim with AHS, the process was prompt. Then, the techs took care of the problem right away in just a few minutes. I like that with AHS, I can call somebody to come fix an issue and so far, all of the techs I had had been good. But the standard $100 payment upfront should be a little flexible, depending on the issue.

The gentleman that American Home Shield contracted with was an absolute angel. He diagnosed the issue really well, and he went above and beyond. He had the parts available, everything was done, and he was in and out in half an hour. He found another issue with the heater, and we had that also done. The entire experience was wonderful.

Sometimes I like American Home Shield but sometimes I don't like the contractors that they assign to me. Some contractors are scheduled days and days out, or they don't answer their phone. One time, a contractor showed up. My sink was leaking but they left without repairing it because it, in their opinion, wasn't on the plan. They left me high and dry.

We had cold water that continued coming into my sink in my bathroom. I realized that it was an air conditioner, but I felt a plumber would unstop it. They ran a line all the way through. Once the plumber went ahead and drained the line, the water started filling up. It clogged up in another area. It went up the stairs over in the attic, and water was pouring from the pan. All of a sudden, the water started filling up, and the pan bent once it started filling up. Instead of cutting the air conditioner off, it went ahead and water started pouring out on the right side which went through my patio part on the side instead of going through the sheetrock port on the other side.

Sears came out and said my issue was a fan motor and they ordered it. They came back out and installed it. I called the claim in to American Home Shield. They videoed the refrigerator, and then they didn’t pick the claim up. I called back and that was when they gave me Sears. The tech knew what he was doing. When he looked at it, he said that the fan motor was gone.

It has happened to me at least twice when I had an HVAC go down in July, and it took almost a week to get somebody out.

The experience for the air conditioning unit claim was terrible. The repairman had to fix two units. He came and he did whatever he did for the first one. On the second one, he disappeared and didn't do anything. It was impossible to get in touch with him. I left him tons of messages and called him. American Home Shield also called him and sent him emails. But there was no response. He left me without the second air conditioning unit. Finally, American Home Shield sent somebody else to fix my air conditioner, and I was very happy.

We are so thankful that our real estate agent got us American Home Shield. We had to have an entirely new thermostat put in. The garage door opener had to be replaced. The dryer and the fridge had to be serviced. Then I have a couple more things from our inspection that I still need to follow up with. The claims process has been super smooth. I'm able to hop online and click the button, and then I oftentimes have a service person call me within a couple of hours. So, it's been really swift. Sometimes they don't have parts but that's not American Home Shield’s issue. They've been super easy to reach when I have questions. It's a new process for us and I've been able to ask clarifying questions anytime. They're really helpful. I've been sharing their services with friends because I've been so impressed.

Sears came out to evaluate the dryer to see if it could be fixed or if the part could be ordered. But I waited and waited for them to bring the part. There was a little misunderstanding as to the callback to tell me it wasn't getting repaired or they sent me a email and I didn't see it. They had an appointment then I called the day before and they said they couldn't repair it. So, I was six weeks out without a dryer because I was waiting. Then, I was offered cash to go get my own in which I did. I went through Costco, so I need to send AHS an email to get my refund back for the purchase.

The AC unit was working on and off. So, we made a call to American Home Shield and they dispatched Foxcroft and it ended up being a capacitor issue. They kept us in communication. So far, everything's been great.

Water started to leak from the bottom of my refrigerator. American Home Shield's customer service was very professional when we called in the claim. We were informed when someone would be there and they followed up with a proper email. The contractor was scheduled to come two or three days after I set things up. But they actually came a day after. They called me and said they had an opening in the area.

Do Not Get This "warranty." They do not hold up their warranty. My basement was actively flooding for 48 hours while they promised me emergency services, that someone would come to my house. They made me call and call and go through several hours of waiting in ques several times. After 48 hours of calling repeatedly, getting hung up on, and being taken in circles, they finally approved me to get my own contractor. Then, of course, when the contractor came out, they refused to take his call and claimed their system was down and that he would need to call back later. There is no way to get ahold of management or anyone competent at this company.

The service of AHS has been good. However, for this last plumbing problem that I have, they weren't able to find a contractor. I'm still waiting on that. I saw an email come in today about some offer to take the money and find someone on my own. But right now, it's just crazy busy. My husband just got out of the hospital, so I haven’t been able to answer any emails. But we've had AHS for a long time and we're satisfied with it.

I did an appliance claim with American Home Shield and the repair people that came were excellent and very proficient. They got everything fixed in a very timely manner.

The tech looked around at the appliances and told me what he was going to do to try to get the issue fixed. Something about the frame on my stove was bent and the contractor couldn't do the repair. They arranged for me to get a new stove and it was supposed to be delivered last Friday, but they canceled and said they would do it this Friday. Another thing was, I told American Home Shield that the people they had sent for my air conditioner could go about going through them to get the unit replaced, but they said they didn't do that. And the price that they quoted me to fix it was a lot more than I could afford. So, AHS said that I could have someone else come in and then, they would give me a partial reimbursement. However, the one person that came out quoted me a high leak research fee. It was $100 for them to come out and then, they wanted to do a $200 research fee. And this wasn't through American Home Shield.

Whenever I've called AHS, everything's been fixed pretty quickly. I have been very pleased with them so far. The refrigerator is the only thing that has been delayed. I had a water leak in the refrigerator and it cut off a couple of times. The techs fixed it. But I noticed the other day that the water had started coming down again. The tech came yesterday and looked at the compressor. He said that they could do stuff on that but that was beyond what he was equipped to do. Also, has never worked on anything that has a drain pan so it was something he wasn't familiar enough with.

I had a leak coming from the faucet that 5 Star Home Services came out for. They explained to me what the issue was and they took care of it. They came back the next day and changed out the faucet.

American Home Shield's service is pretty good compared to when I had a bad one. So, I'm easily impressed.

I've used American Home Shield three times in a year and a half, and it's fantastic. Two appliances and the shower faucet. The experience has been fine. The AC guy was better than the last person that we had for an appliance. He was a bit different kind of guy, but the work was fine. He did his job. He was polite enough. The workers had been great. Everyone that has come to the house got a good review. AHS has been a lucky purchase. It's worth the money. I’d tell anyone to get it.

My garage door opener had no power and the contractor had to make two trips. They came and evaluated. Then, they came back a couple of days later and replaced it. American Home Shield offered a maintenance service and sent out an email that they could have somebody come and service our units as a preventive maintenance and I could pay this amount. So, I said okay but they couldn't find anybody to do it. So, that drug on for three weeks. Finally, I got somebody else to do it and just paid for them to have it done. So, that ticked me off.

After the gentleman came out, they had an issue with trying to take care of my unit. The unit was extremely old and with my loyalty to Home Shield of 20 years, they felt justified to go ahead and replace it. They put in a new unit and it works great. The contractor was extremely professional and to the point. They operated like a true mom-and-pop organization. They did a great job.

I hate Home Shield. As a matter of fact, I wouldn't have renewed it. Initially, I wanted to do a one-time payment for the whole year. But the sales lady put me on a monthly thing. I forgot to cancel it and it re-up a renewal automatically because they have my credit card. Home Shield has not covered everything that I've called for so far, except for the garbage disposal that I called about a few weeks ago. I had a very nice garbage disposal and they replaced it with junk. It was my understanding that Home Shield always replaces stuff with like product. I've never even heard of the brand that they put in. My sink fills up every time I turn the water on to wash dishes because the flange that they put in with the garbage disposal doesn't drain properly. It's awful and I'm sick of it.

We called in an AC claim and A-Us Air Conditioning of Texas was sent out. The tech replaced a part and it was a deal all about 15 minutes. The only thing with AHS was it seems like when we call and schedule things, it's far out that we have to wait. It's sometimes days. If we didn't have a backup plan, we would have been sitting here in 100-degree weather with no AC.

American Home Shield did a great job with me. They're pretty prompt and efficient. I had to have my upstairs air conditioning worked on. I had an issue that happened on a Saturday. I did not expect to get service Sunday morning, but the tech was here at my house Sunday morning and was very prompt and explained everything. He was friendly, too. He fixed the issue in about 15 minutes. Overall, AHS takes care of anything I need. It's super easy to file a claim.

The dryer was making a whining noise when it got to a certain temperature when drying. The techs came out promptly and took it apart. That belt on the drum had come out of place when I was moving from my storage to my new home. So, it probably caused that belt to slide on the drum for the dryer. They fixed it and everything was good.

AHS has had some really terrible companies service us. We've had to call and call but they never returned our calls. They also don't give an update. I was willing to even drive to them and I knocked on their door but nobody was working there. It was terrible. But lately, the ones they have been sending have been a lot more professional.

AHS is hiring these companies that can't fulfill whatever is the requirements are for AC orders. They don't have sufficient staff or contractors to cover the demand which is happening with this heat. Then, the internal process to do the claim is filled with gaps and unnecessary steps. I have never experienced anything like this. When the techs came out, they said it was the evaporation coil then that company that did the review sent me a bill. They said it was about $1,100, then they sent a corrected version which said it was $2,860. I had an issue with that. When I asked why they were charging me so much more, they said they undercut the price of the Freon and that I needed more Freon for that problem.

For the most part, I like AHS. We had some trouble getting refunded on some pool heater and filter but other than that, I've been satisfied. My recent claim for my AC was good. The tech came quickly and everything was great.

My recent AC claim to American Home Shield seemed to be acceptable. The air conditioner was checked out. The problem at hand was the AC was never shutting off. So, the representative checked everything and couldn't really establish what was wrong. He said that because it was so hot, the thermostat would run constantly if we had it turned down to 70. I felt confident that he did everything he could to correct any problems. He didn't find anything wrong and told us to call them back if there was something else happening. So far, I've been watching the thermostat and it's staying in temp.

Every time the technicians were here, they were wonderful. They just called and told me they would be back on Thursday. They would have come today but I have to go see my mother and I couldn’t be there. With American Home Shield, I've had nothing but good things happen. I've referred them too.

I like American Home Shield so far. It's been a short amount of time, but it's been working out for me. Recently, I noticed that after using the sink a few times, the water was staying there versus going down. I filed a claim to see if American Home Shield could help me. They told me the name of the contracting company. Then the contractor called me and asked me what was going on. They came down the following day while a family member was here. They communicated to whoever was here everything they could communicate. They also emailed me pictures. They communicated to the best of their ability.

We had American Home Shield for 10 or 12 years. We had great experiences. During the summer while we were moving into our home, our air conditioner went out. AHS was fixing that for us. It went out again a few weeks later and the dealer said we had to have a new system so a new one was put in. When we moved in, we had four-gas burner range. No sooner had moved in, two of the burners weren't working. The product was outdated and AHS just cashed us out as they could not get parts. Within a few months, we had three or four claims. It was incredible that we had this insurance and they were so good.

The water dispenser of our refrigerator wasn't working. It was a little slow at first when I submitted a claim over the phone with AHS. I had to hit a couple of prompts, but I got through. The tech was fine. He did what he had to do. He was in and out in under an hour. He had to order the part. He came once the part was here. Now it's functioning perfectly.

I had a gas leak where the connection for the gas dryer was not installed properly. It was the actual line to the dryer and not the lie from the valve to the unit. So, the techs had to go down in the basement and fix that and they did a good job. We also had an issue where the drain in the basement was stopped up. The condenser from the air conditioning unit had been piped to go down to that drain. There was evidently a blockage somewhere under the basement foundation. So, we had to file a report to American Home Shield and the contractor came out and fixed that. So, they were good. The contractors came out when we needed them and responded very quickly.

American Home Shield has been pretty prompt so far. We’ve had about three issues. We had to have the pool pump replaced. They did that but it didn't cover the housing so we had to buy the housing, but it still helped. I'm pretty pleased with it so far.

We called in our claim and the rep was very courteous. We are 86 years old so we don't do the online stuff, and he was very patient and very good with us. We specifically requested Nate's Appliance Repair because the tech was here previously and he was kind and courteous. He explained everything and tried not to make bigger stuff out of it, but explained the why, and easily fixed the dishwasher issue. They picked a nice representative there.

I'm very happy with American Home Shield. I can turn in a warranty to one place and they find somebody to come and fix it. We have had problems before with things taking too long but they resolved that really quickly. I did a claim when our ice maker was not working. Service people came out in a very timely manner and they were very good. They had to order a part and it didn't take long to get here. They came back out and got the ice maker fixed a lot quicker than I thought they would. Now, the ice maker is working perfectly. I'll keep American Home Shield and recommend them to other people.

We had some water pressure issues. I made a claim with AHS online and it was really convenient. Within about 24 hours, I got confirmed and not too long after that, Messina, the contractor, reached out to me. When the techs came out, they looked things over and gave me a game plan for what I would need to order to get the issue fixed. I initially thought that it was our water heater that was clogging up but they looked at that, said that it looked fine and that the pressure was good in it, and that the issue was in our pressure tank that was out in our well house. So, I'm going to have to purchase a new pressure pump and I haven't looked to see if that's part of the appliances for American Home Shield or not. Other than that, their service has been pretty great.

American Home Shield gets right out and they're on my claim. When we cut the AC off after the summer and then we turned it back on, a part would not come back on. The techs were very nice, respectful and well-mannered.

I had a leaking faucet in the kitchen. The process went fine. The techs took it apart a little bit and then put it back together. They tightened it a bit and it quit leaking.

There were different wiring problems throughout the home. I sent in the claim online and I love it. It's convenient. Sometimes, I cannot wait for someone to answer the phone and American Home Shield does it very quickly and it's done. The tech was there on time and he completed the work. He was very professional. He asked before he could go into each room. I couldn't ask for a better company. I love them. Everything's been taken care of.

I had a leaky shower, and an electrical issue. Both were addressed promptly, and all was good. The contractor had to order parts both times. And they came back within a few business days and replaced it. With the plan I have, it's 100 bucks. It doesn't matter what it costs, as far as parts and labor. It's just 100 bucks and the problem is resolved. It's very predictable. I'm satisfied.

Having AHS gives us a sense of comfort knowing that if something goes wrong, we just make a phone call and they’ll be out the next day to take care of it. We recently had the annual check before the winter kicks in. The techs did a thorough check of the furnace, air conditioning, and all the functions that go along with it. They were fast with doing their work, took everything, and left. We also had a claim for the garage door where the rollers on the doors itself needed to be changed out and the tech from Reliable Garage Door took care of that.

I called AHS and submitted a claim for my AC. It was quick when the tech came out. I explained to him what it was. You turn on the system, but it doesn't cool off the home. He said, “Go ahead and run it.” He went to the back of the house outside and checked the system. He said I could turn it off. There are two systems. He showed me what the part was. It was a silver canister-type-looking one. He said, “This is what the item is. It went bad. I'm gonna go ahead and replace it.” That was it. He said, “Go ahead and turn on the system before I leave to make sure there was cold air coming out.” He didn't have to come inside the home.

At one house, the air conditioner was not working right. At another house, the stove was not working right. They fixed the stove. But they gave me some ** answers regarding the AC claim. They said that it was an old unit. They serviced it and said that it was working fine. In the past service, I had Home Depot come out, service it and test it. They recommended for three things to be replaced. That was when I called American Home Shield. Their contractor tested everything. They said everything was within standard. I don't know if Home Depot was trying to hustle me to buy products or American Home Shield was being cheap and saying, “That's good enough," and wait until it completely breaks. But I’ve had claims in the past, and they've always been good. It's worth it, overall.

The contractors seemed to know what they were doing. I had a drainage and I needed help unclogging, and I also had some springs in my washer that were out. There was also a capacitor that the tech fixed. I like American Home Shield. They're good. They've always helped me out whenever I needed them. If you're gonna get a warranty, you might as well go with them. They seem to take care of me.

I requested service for my water heater and they sent a company out. The contractor came to look at it and they said they needed parts and that they would call me when the parts were in. A month went by and I called them. They weren't responding to my messages. I finally called AHS and they kept telling me they were going to check with the contractor. They keep saying they're gonna resolved it but nothing gets done. It's been months. I asked them for a refund, which then they looked into it after I don't know how many attempts. Finally, they refunded me the money, but the work was never done. Also, I don't like their customer service. They're not prompt and there's a language barrier most of the time. They have a heavy accent that's very hard to understand.

The air conditioning stopped working and the capacitor needed to be replaced. American Home Shield took care of it. Within two days, it was done. So far, so good. American Home Shield gives me peace of mind that I don't have to go out and find a contractor. It makes the process simple.

The electronic ignition to light the cooktop was destroyed when I cleaned it. I short circuited it and it wasn't working. The techs had to replace that. A day later, one of the burners was not working. I tried to contact them for a week through email and text continuously but they never responded. So, I called AHS again to make them get on board. They've set up another issue but I still haven't heard from the guy and it's been three days.

I put in an online claim for my AC and American Home Shield said they were sending someone out. The tech that came was in my house before. He put a thing in there to keep the unit cooling but he didn’t explain things to me. My unit is working now but my electric bill went sky-high. My AC is just really old and it needs to be replaced. On the whole, both the companies who came out for my claims with American Home Shield were courteous and I really liked them.

We had a bit of water at the bottom of my dishwasher. The tech realized he needed a new drain hose. He also noticed that the electric board panel needed to be replaced. So, he filled out the invoice and told us that we'd hear back from him in 10 days. We never heard back from him and that went on and on. I called and left messages but he would not return my calls. He really lacks in customer relations.

I put in a claim for my dishwasher. A company called me that same afternoon. They came out and took care of the dishwasher. The gentleman showed me what he needed to replace. So far, so good. The only issue I have to complain about is the last few years. The contractors have to order parts through American Home Shield so it delays the process. When I first got American Home Shield, they would fix my issue within a couple of days. But the last time my air conditioner went out, it was almost a month with no air conditioner being repaired because we had to wait for the part to be ordered through American Home Shield.

The service that I've been getting is immediate. I had a recent claim for my pool pump. J & K Plumbing came out that same week, came back, and replaced the pool pump. The whole claim process took about a week.

So far, I've only had to have two cases with American Home Shield, and they all went fairly well and quickly. The AC just stopped cooling all of a sudden and when the tech came, it was literally five minutes and he was gone. He was like, "Oh, it's just the battery on some kind of capacitor bank outside." It was a good fix.

The washer was not working so Brooks Appliances came out and checked it. The washer had to reset itself but nothing was wrong and they didn’t have to replace anything.

We've had AHS ever since we bought our house and I don't have to search around for repair guys. They do the searching for me and they book the appointments, which I like. Beaches Air came out when the air condition unit was leaking. It took them about a week to get out here but the repair was done in a timely manner when they came and they fixed the problem. I also ended up getting a maintenance contract with them. It's been a very great experience and I would recommend AHS to other people because they're a good company.

We had a rekey for a new move-in and the claims process was as smooth as warm butter. It was very nice. We had a miscommunication from our side and the tech rescheduled at a more convenient time, which worked out very well. Everything was great and I like the peace of mind with having American Home Shield,

American Home Shield's coverage is what I needed for what I have. With them, things are easier. I had a flushing issue in my bathroom toilet so I made a claim for that and American Home Shield's website was very user-friendly. I was very satisfied.

The AC was leaking water. I submitted a request via the website. It was easy. I requested it on Wednesday and the contractor didn't come out until Monday. The techs came three weeks ago. The AC is running fine.

When one of the buttons on the dishwasher control panel no longer worked, a contractor got here within a week which was sufficient. At some point, it was weird because when I did the evaluation on the phone with an AHS representative before it got to the technician, they have this virtual diagnostic tool. It was awesome but I felt there was gap. The first time the technician came out, he pushed a few buttons, looked at the serial number and said, "Yup. It's broken.” I told him, "The virtual diagnostic showed everything you just did." He had to go order a part and it was another week before he could get back and fix it. I was disappointed in that. The virtual diagnostic wasn't leveraged more.

My dishwasher broke so I made the claim. A repair guy came out and said he couldn't fix the dishwasher because it was too old. It would have to be replaced. We got a Lowe's gift card to buy a replacement. I wasn't too happy because it wasn't enough nor was it comparable to the model of the dishwasher we had. But it ended up working out okay.

Submitting the claim over the phone was pretty easy but I had to make several calls and follow-ups. I kept calling over and over and over. Each time I called, they were telling me that nothing was recorded and nothing was recording and they have nothing. The last visit they have was back in June about the refrigerator and I had to keep calling and pressing the issue. But some of the contractors seemed to know what they were doing. American Home Shield helped me out a great deal. They have solved my problems. Other than the last issue that I have when I had to call several times, all my previous experiences have been positive.

I called American Home Shield when the AC wasn't running. The rep that I spoke to was great and the contractor that came out was wonderful.

The AHS reps I spoke with were nice.

I've used AHS twice. One time, I had a checkout for a gas leak and that was great. The other time, it was a pain. I had a rekey and the person assigned to do the job no-showed. They came back but I had to call and call and call. I had taken a day off from work which is big deal.

I've been happy with the service that I've received from American Home Shield when I had to file a claim. Recently, the water heater wasn't staying hot. I filed a claim online. A couple of my other previous claims, there could be more options as to what the problem is. Other than that, it's easy to log in and do it on your phone. A lot of the times the service people try to find the easiest and laziest way out. And they would say, "No, we're here to fix your problem. And that's what we're going to do." So, he looked into it, opened things up and took the time to diagnose the problem. That kind of customer service these days is a lost art. He explained what the problem was and what he would do to fix it. And when he came back out when the part came in, he explained it all.

I had a leak in my AC unit and AHS sent out a plumber. The plumber said I have a condensation leak and showed me the cause. Then, AHS sent me to Doctor Cool. Doctor Cool made me wait a whole week and then they lied. I didn't agree with what they said and the man got smart with me when I told him that. They submitted some copy to AHS and AHS said they were gonna pay for part of it. But then, I called Doctor Cool the next morning and the rep said the claim was totally denied. I called AHS back and they said it was not covered.

I love American Home Shield. They’re great and so vital. Other than your deductible, if there’s a situation, you don't have to come out of your liquid cash. Some people say the money that you pay monthly adds up. But it helped because my air conditioning went out. They needed to change the compressor and the only thing I had to pay for was the Freon, which was 800 something dollars. But just imagine if I didn't have AHS. The techs came out in no time though we had to wait for the order to come in. But they were professional. When something was wrong with the washing machine, the contractor had to come out twice. Something was wrong but they got to the bottom of it. I need to call AHS though. That washing machine is new and my wife said something is not working. They need to take care of it. Still, everything is good and I’m pleased with AHS.

I like the convenience of being able to go on and request service and have that service fulfilled in a timely manner. The technicians were very professional and courteous. The man got the job done.

I'm not satisfied with American Home Shield at all. I'm thinking about dropping them. There’s been a lot of conflict with my most recent claim. I've been having a lot of issues with my home, so I've been having them come out and deal with some issues. Every time I call them out, they send people that are contracted under them but when I had them come out and look at the problem, it seemed like there's more to what the problems are. I'm spending a lot more money than I think I should. I’ve had them come out as far as with my central heating and air and some plumbing issues. I’ve had them come out with quite a lot of stuff. I’ve used them about five times and every time, they charged me $108, but I’m not getting the problem solved.

Every time I use AHS, everything is perfect. Things seem to be expedited and handled in a timely fashion. Also, it's been great with the techs that I've worked with.

I used AHS once and my claim wasn't covered like I thought it would be. I was a bit disappointed by that. I'm also a little concerned because I'm paying more than I should be paying. I thought it would have been $75 for the service fee. I had a welcome call and I brought that up but the rep didn't think that I was paying too much. Other people I know use AHS and it's only $75 rather than $100. But other than that, I was able to receive more detailed information about what exactly is covered.

The service of AHS has improved. I had a claim and it was taken care of very efficiently. It was nice. I had an air conditioner capacitor that went out. The service tech was good. It took them a little bit to get to us. But as far as the efficiency, I paid the deductible, I didn't have to pay anything else, they put the new capacitor in, and took good care of it. The AC is working fine now. They did a good job.

On June 15th, AMP Mechanical came out and was supposed to service my air conditioner under American Home Shield's plan. But they didn't clean my air conditioner and didn't service it. They just got their money and left. I still had problems where my air conditioner was not cooling and it was 85 degrees in my house. I tried to call their owner to talk to him about this situation and he refused to call me back. When I did research on them on the different websites, they have a horrible rating for doing things like this to other people. I’m gonna call the Better Business Bureau on them because that's fraud.

I've had several problems with my toilet and it always stems from the toilet running. It was just running inside the tank. I had to get a hanger to pry something to stop it from running. I couldn't flush the toilet because water was running but it wasn't filling up in the tank. I spoke with an American Home Shield representative. They had to verify a few things then I told them what the problem was. They created a claim and then gave me the name and number of the company that's going to reach out to me. If I don't hear from the company within a certain amount of time, I can call the company. They work well with me and schedule the appointment. A tech came and as soon as I took the top off of the toilet, he said he knew exactly what it was. He did the fix in 2 seconds. He was really good. I love this service company.

When the inspector came through before we bought the house, he found that while the kitchen faucet worked, it was spraying out the side at one of those pull down things and it was spraying at the base of the hose, which it shouldn't have been. It was like it needed to be replaced. When we got to the house and actually moved in, I went to turn on the water and no water came out with a streaming function. It came out with the spray function and it squirted all over the place. So I called AHS and they sent out a plumber. The plumber decided it was a “pre-existing condition” so they refused to do anything with it.

Soumadel was here Friday and they got my issue all resolved in a couple of hours. The compressor unit had stopped working. So, I put the claim in to American Home Shield, and Soumadel came out the first time and said that the fan had been out. Then they went back to American Home Shield, and put in the requests. American Home Shield approved it and ordered the parts. The parts came in, and they came out and installed it.

I obtained a policy from American Home Shield in September of last year when I purchased the home. I've only had to use it once and they were very efficient. They took the time to hear me out and expedite my call because it was an AC unit. So, even though the guy couldn't get here till the next day, they tried their best to get it within a matter of 24 hours. It just so happened the 24 hours still was not till the next day. But I haven't experienced any problems with them since. I was borderline between my payment due on that day and this happened, and AHS took the time to still push my claim through very well. They should keep up the good work.

My AC claim experience with American Home Shield was wonderful. It was about three days that the repairman was out, and he was here for about 15 minutes. The unit has worked beautifully ever since.

My garbage disposal was leaking. AHS gave me a reference number and a phone number for the plumbing company that had been assigned. They contacted us that evening and they wanted to come the next day. But we were going to be out of town so they had to wait until we got back. The young man who came was early. He assessed the item and replaced it with a new one. He was very polite and he cleaned up his mess which was different from some of the experiences that I've had in the past. He made sure there was no water on the floor and nothing was leaking. I was very pleased. This is the best experience I've had with AHS.

The service of AHS is good. But the turnaround time to address the issue sometimes is a little lengthy. You can possibly get it fixed yourself before they can come. My most recent claim was a leaking faucet. The contractors that I was scheduled with reached out to me. They replaced the faucet because it could not be repaired.

In the spring of this year, we noticed that our air conditioning wasn't working as well as it should. Plumb R Us came out and topped off the coolant in our unit. Later on this summer, the unit was struggling again. Tin Smith came out and their tech determined that there was a leak in the system. He needed to do a leak detection test and he described what he was gonna do. After that, American Home Shield wanted to do a second opinion. Tin Smith took a week and a half to get back to us after they took the job. Plumb R Us was gonna do the second opinion. They took some time to get out as well and took over a week and a half to fill out the paperwork for the claim to verify whatever is going on. They just picked up and did the leak test last week. They determined that the system is leaking. They found the leak in the line or in the compressor. American Home Shield is just waiting on the paperwork on that to be submitted.

My AC was not working. It was not cooling down effectively. American Home Shield got the contractor scheduled fairly promptly. It took a little too long to get them scheduled. But other than that, it was a good service. They did good work.

The well and the air conditioner were hooked up to the same breaker box. Every time we would turn our well off, the air conditioner would go out. The first time I called though, I was charged $75 and the techs never came out because the AC came back on when we turned the well back on. The second time, I had the tech check it and he showed us all that. AHS is a home security to make sure that mostly everything I have is covered. But they're a high price I have to pay every year.

I have a health situation at home, we cannot live without AC, and Las Vegas is very hot during summer time. So I asked AHS if they could expedite repair and they were very cooperative. Then, the two technicians who came tested the unit and found out that the big capacitor was not functioning. They replaced it and the unit worked very nicely. They also tested the refrigerant in the unit and it was okay. But according to the technician, the refrigerant in the other unit was about two pounds short, so they refilled it with two pounds of refrigerant. To my understanding, American Home Shield pays $10 per pound, so I paid Doctor Cool directly $240 for the two pounds that they put in the air conditioner.

My refrigerator was not keeping cool. The first company that was supposed to come was backlogged. So, AHS had to call another company. It was still within a couple of days, so it was good. I like that I can call any time and that the rep was able to Zoom in with me. She was able to take a picture of the serial number and the issue in case there needed to be a replacement. The rep did a diagnostic over the phone and thought it was one thing. But when the tech came, he knew what the problem was and took care of it. He did great.

We had an air conditioning problem and the temperatures where I live were well in excess of 100 so it was a health issue. Both my wife and I are seniors and we have respiratory problems. I let American Home Shield know all that and I know they just can’t jump to it. The air conditioning repairs in the heat of summer are tough to get technicians. But we had tried to do that on our previous service call and American Home Shield had recommended Northwind. They were excellent and I asked if we could please use them because we appreciated their service but the rep said Northwind was not taking orders. I asked if he could try and he said he could but to go ahead and schedule with a company that is available just in case he's unsuccessful.

I had an AC issue and the techs were very professional, patient and knowledgeable. The only issue was how long it took to get the parts which wasn't the problem of the AC company. Home Shield wants to order the cheapest parts and I get that. But it's kinda like one hand doesn't know what the other hand is doing. Other than that, AHS has helped me with other issues. They have been great. They're not completely terrible. Just this time, it wasn't good.

The dishwasher claim was a horrible experience. When I called American Home Shield to come out, it took forever. They couldn't assign anybody and then the company couldn't come out. It was back and forth. I kept having the call to find out when they were going to come out and who was going to be involved. It was a big hassle from the beginning. When they finally scheduled the time to come out, they had to schedule it a couple of times because they canceled. When they finally made it out to my house, the gentleman that showed up worked on the dishwasher and stated something. It didn’t require a part to be replaced. But during his visit, he broke off the handle to the water spigot that gave water to the dishwasher. He told me he broke it off. But he wasn't going to fix it. But I had to call someone else through Home Shield to come and fix it.

When the issue with the AC began, I called American Shield. They sent a guy out here and he said I needed a coil for my air conditioner and that he had to get approved. It took seven weeks for them to come back. When the guy came back, he said, "They've been out here five times." I said, "No, sir. No one's ever been back here or called me." I would call them every other day but I never got any results. Finally, they sent the Sears guy out here again and he told me it was nothing that he could do, that I was gonna have to pay for the visit then left. I was so frustrated.

I’ve had AHS for years and I've always been pleased. I use it for my residence and for my investment property. It has worked for our home as well as our renters’ premises. They've always been very responsive. On occasion, we've had some vendors that have been slow to the table. But for the most part, when we need something, it is available. We had a short in our garage and in our bathroom upstairs recently and we couldn't figure out what it was. We had someone come out and assist us. But we had to follow up with them. But we finally got it addressed and it was all right. The technician was knowledgeable and was able to help us.

American Home Shield's service was okay but I talked to one guy that didn't want to help me at all. We were very happy with the one contractor that they wanted to provide for us, and then they couldn't find the provider. I had two tickets on one item, and then they wanted to charge me after the contractor contacted me for the second item. Apparently, Whirlpool only did one contract at a time. I said, "Well, that's not on me, that's on you. And now, you're inconveniencing us because you had me schedule an appointment, to find out that they couldn't schedule both the appointments with the same provider in the same day." One was for a dishwasher, one was for a dryer, and they couldn't service it. The guy couldn't help me, wouldn't do anything to help me, and wasn't accommodating at all.

There was a leak in a seal on a toilet that had went out. A plumber came and repaired it. We've had a few other claims along the way and I've never had any issues at all. American Home Shield has been great. The contractors that they've been using show up when they say they're going to and take care of all the issues without me having to be involved that much.

I had an HVAC issue. My unit had refrigerant in it and when I checked the pressure on my gauges, they seemed to be fine. But it kept freezing up my evaporator coil in the attic. When the technician came, he told me he had to replace the capacitor and he said that the unit looked like it had been tampered with. I told him that I tried to open it up to see what I could figure out to fix it. He said he judged that it had been down from before I got the contract. He told us it could not be repaired 'cause it was old damage. But AHS and the contractor never sent me a report on what the tech actually found. The system is still bad and I just went to purchase my own unit.

It was a clogged pipe. I looked at my policy, because I have extended care insurance on all my appliances which are new. I went down from American Home Shield's full coverage to just having a systems coverage. I looked and it said stoppage was covered. So, I called and spoke to a lovely young woman and said, “Please do whatever you can to expedite this ‘cause I have a dinner party tomorrow night.” She did. And she gave me the phone number of Plumbers, Inc. She said, “You know, maybe you can call them and get in on a cancelation,” which I did. And they had a cancelation. They were out immediately. The guy was very nice and he fixed it immediately. So, it was a very positive experience.

My water heater was leaking water. AJ Bono got out here within a week and the technician was very pleasant. My only concern was that my water heater is older so I was really hopeful that he was going to write up a request for a replacement. Also, AHS is really hard to work with. I would prefer that I get somebody on the phone that’s easy to understand, has a good phone connection, and where there's no lack of communication problems between the two of us.

The part that comes up ad sprays water in the dishwasher broke. The tech fixed that piece and also cleaned out the filters. However, the piece still gets stuck between the tray. I told the tech that it's not going down all the way down like it should when it's done squirting all that water around. I also had him check my dryer out as it was taking three cycles before it would fully dry my clothes. The tech said that the temperature is getting where it needs to be but he couldn't make sense of why after 30 minutes, the dryer would just shut off.

I found two different leaks which I thought were the same thing, but they were two different incidents that happened to break at the same time. One was my shower that was leaking. I can feel the floor soaked. Then there was another bathroom that's over the garage where the water was leaking onto the garage. At that time, I started the claims process with American Home Shield through the computer. Going online, I can do it right away, and then it's all taken care of, as opposed to a lot of times when I call, I get a thing where it's any wait between 20 to 30 minutes, and I had to leave my number for them to call me back. I’d rather do it over the computer where I can just get on it, do it, and then it’s done.

I had an electrician come out and the electrical issue was resolved. He did great.

When the AC was leaking, I used AHS twice. The claim process went fine. The techs were professional. They resolved it.

The clothes dryer of the washing machine was not spinning, there was water in the drum, water would just run and wouldn't stop, and I couldn't open the door. Sears came out and sent some parts. Then, the guy came back and fixed the washing machine but that did not completely repair it. They had to address the drum part so they had to order another part and two people came out to put that in. The contractor came out three times in total and they were the best that AHS ever sent out. The other people they sent didn’t know anything and they’d tell you anything. I also had one person who did his work, but his attitude could have been worked on.

My AC was freezing and when I submitted the claim, AHS immediately connected me with a contractor. They're very prompt in their response. The tech came out but he didn't see any problem more than something with the filter, the little holding thing it's in. But the AC kept freezing so I called for a reorder. I dealt with a lady and she was very kind. She let me know that she doesn't know the result yet but I should be hearing pretty soon from AHS. Then, I got a call from the AC people that AHS had approved the fixing of the AC. The coil is dirty and there is a leak. This has been going on for about three weeks but AHS has done their part.

Recently, I had two appliances that needed to be repaired, the microwave and the refrigerator. The process with the refrigerator was very good. For the microwave, it was a very slow process. It took me about one week to make the appointment. They sent someone to my home and we found that one small item in the microwave failed to work. We had to order that. They scheduled another appointment, which was one week later. That item arrived one week later. The whole process took about two weeks.

The tech came out and said he had to order the parts. Then, he came out a couple of days later when he got the parts and installed it. It was a big job. He had to completely replace the pump and he must have been here for three hours one day. But he did the job and did it right, and he didn't leave a mess. It looked like he never showed up, except now, what was broken is now working.

A plumber came out in a couple of days and said that I needed a new faucet. He came back the following day and gave me a new faucet.

I like that American Home Shield's contractors come faster than normal if I call. Repairs are a little bit faster than if I do it by myself. 99% of their contractors are good. I've filed claims for my fridge, microwave, and some plumbing. I've been with them for 15 years and they give me peace of mind. I'm spending 75 bucks deductible versus unknown amount. But I'd like it if every year they send you your contract to make sure what you have covered. They email it now because they wanna save paper, but I like that all-the-way contract.

The contractor replaced the knob of the bathroom faucet. They fixed it. I was very satisfied with them. I've had nothing but great experience with the contractors that have been sent out and also with the people at Home Shield. Communicating with them has been very helpful.

My refrigerator was broken. The techs fixed it within ten minutes. In the past, the vendors AHS has sent have not been good. I've had to argue my way through things sometimes. They keep repairing the same things but I like that at least I can get something repaired.

We had the routine maintenance on our AC then a few months later, it just stopped working. We put in the claim immediately because you can't go without AC for any more than 24 hours and the same company came out the next day. It was a super small part they replaced and everything's back to normal now. I’d tell my friends to get AHS. When you need something, you just put in the online ticket and you'll have a rep call you within 24 hours, so that’s super nice and reassuring.

The first experience I had with American Home Shield for my water heater did not go well. I had to pay out of pocket almost $800 to fix the water heater because AHS didn't cover it. But, the second experience with my fridge was so easy and everything was perfect. We loved into the house and the ice maker wasn't working from the beginning. But there were zero problems with the ice maker. The tech was super friendly and knowledgeable. He knew way more about fridges and gave me some insights. I can't say enough good things about him.

The contractor, Professional Appliance Service, was professional all the way. American Home Shield’s services are super. I have nothing to complain about and they've come through each time for me without any problems. I’ve had service for several appliances such as the washing machine, the hot water heater and the stove. The refrigerator was replaced because it was so old and couldn't be repaired.

The AC wasn’t cooling and the contractor came and fixed it. They came when they said they were coming.

Several years ago, we bought a Samsung refrigerator that had the ice maker up on the top where the refrigerator is and the freezer was down below. The ice maker kept freezing over. It would work for a month then it would be frozen until we broke the ice up again. We did a claim and American Home Shield's online claim process was easy to figure out. We had Maughanster Appliance come out. They have been out several times before so we know them already. They replaced the ice maker but that didn't do the fix. This last time they came out, they put in a special kit that was provided by Samsung that was supposed to fix the problem. So far, so good.

I had a leak and I initially thought it was the dishwasher. I did a claim with American Home Shield and the technicians that came found out it was the faucet that was leaking.

Submitting a claim online with AHS was awesome. Because I don't want to be dialing a number and then being on hold and hitting 20 million prompts. When the Sears tech came out for my recent claim, he did a great job. He was able to get a timely appointment. He also called me 20 minutes before arrival. He was right there when he said he was gonna be. Our dryer was malfunctioning. He was able to diagnose the issue and thankfully, had the part available with him, so everything was fixed on the spot.

Our house wasn't staying cool and I was told it may have been a thermostat issue. The guys that came in figured out the problem and they did something. The unit started working and they left. But in two days, the issue happened again and I called the service company. The person I spoke with said he knew the problem and that I had to call Home Shield directly, which I did. The technician came back and realized that there was a short in the computer board that turns on the fan. He could feel the Freon and we could feel everything getting cold. The external fan will come on but the internal was intermittently not coming on when the thermostat was supposed to come on.