American Home Shield Reviews

When our contract was finished with the other company, we decided to go with American Home Shield. It makes more sense to have your stuff protected instead of having to buy it brand new. Recently, the AC wasn't cooling down as it used to. And at times throughout the day, the temperature would go up. The tech knew what he was doing and he was quick. I would recommend AHS.

When the contractor first came, the outside AC unit wasn't coming on. The are supposed to come back and clean a pipe. AHS is working so far. I also had a sewage claim that went well. The contractor did a good job and got the pipes opened. He told me I had roots growing into my piping.

American Home Shield is the best. When our garage door wouldn’t open, we had to have an electrician come out and change a breaker. They resolved it that day.

Up to Code Plumbing came to check the hot water heater because it wasn't heating up the water. I took them out towards the water heater is located. Somehow, it got turned down to about nothing. That was all the issue that there was with the water heater. But Up to Code Plumbing was very courteous and professional. They were good people to deal with.

We've had a good experience with American Home Shield so far. We had two doors in the house rekeyed and I had a very good experience with the contractor, The Flying Locksmiths.

The company doing my maintenance told me my AC was working in the reverse direction. South Place Heating and Air came out within a great time after I filed the claim with AHS and I was totally happy with what the guy did. He changed my motor and my capacitor and when he left, it was working in the right direction. It was blowing up like it should and it was sucking in from the sides. It worked for three days but yesterday morning, my air was not working. I went downstairs and the fan wasn't working and it was making a noise. The soonest they could come back out is the 15th, which I wasn't happy about. I'm on vacation next week so told them to wait until the 19th.

The times I've used AHS, it was okay. However, I don't think that they tend to hire the best people or contractors that work on stuff. In fact, I've been considering canceling them because I really don't use the service enough to keep paying. They really overcharge. I paid $35 when I first started with them. Now, it's up to 85 and it's just not worth it.

I bought the better policy, more expensive than the one I had the year prior with AHS. With that policy came a free inspection of our air conditioning unit, making sure it was up to par. On May 24th the old policy ended. The new policy began. By the time I got an appointment with Gibson Air Conditioning it was July the 1st. The fellow went up on the roof. He took the hose and did whatever he was doing up in the parapet there. He told me everything was fine. Three weeks later, I went down and turned on the air conditioning. The best I could get was 84 degrees within the unit. Each room was 80 degrees. The unit was running from about 10:00 a.m. till about 10:00 p.m. The unit never got cool.

There was an issue with our AC. It was not getting cold. We called American Home Shield the first time and they dispatched McAtee. The first time, they fixed it. But in a few days, it was getting hot again. So we called them again, and then they came back. The second time they came back, they said that the unit had to be replaced. McAtee said they were gonna talk to American Home Shield.

American Home Shield is amazing. I love them. They are by far the best home warranty out there. They are on the ball. You can get ahold of somebody. They do whatever they can to help you. They have very, very good people that they work with. They're very professional. We had a recent issue with an air conditioning unit and they jumped through all kinds of hoops because everyone in Arizona was backlogged with air conditioning repairs this time of year.

American Home Shield provides a great service. Everything went perfectly. So, I love it. The refrigerator went out, and I had it set into a wall. It was low on Freon. It was blowing the circuit breaker on the ground fault plug. And it just took over a few days there until the contractor straightened it out. It’s perfect now. The technician knew what he was doing.

We've been with American Home Shield for almost 17 years and I’m very happy with them. I had a claim where they replaced the hot water heater and everything went as it was supposed to. Also, the techs were very professional and quick.

I question the quality of some of the vendors American Home Shield uses. A year or two ago, we had a leak in the master shower. It kept dripping and they sent two people out here. The first one said it was the Waterpik shower attached and they won't do anything. AHS sent someone else out who said the same thing and that was it. My husband took the Waterpik off and it was dripping. Sure enough, the pipe itself was corroded and leaking. It cost us over $1,000 out of pocket which it should not have. Really pissed us off about that. But I didn't fight it any further. It's not worth it.

When you call, AHS answers and they don't make you wait forever to get someone to come out. I had the toilet flap repaired and the process was pretty good. The techs were very courteous and professional. I would not exchange AHS for anything else. I've referred some friends to them.

It took a little bit of time to get the door person up to fix the garage doors. Then when he got here, he didn't have all the equipment. So he had to go back and order. But he came back up and did his job. And in today's world, that wasn't too bad. With AHS, we got some things done that we needed to get done without having to pay an arm and a leg for it.

I wasn't happy with the people that Hotshot Appliance sent out. They came out after I told them what the problem was. They had come out here with the wrong part and had to leave, and they came back again with the wrong part, and then came back again with the right part. It was like a lot of waste of time. I missed a whole day's work waiting around on them. The problems with the dryer had first started about a week or so before they even came out but when they came out, it was ridiculous. Even when I called to try and talk to them, the dispatchers were rude. I asked the supervisor to call me back, but I never got a callback. The third time that they called, I told the person, “Now, ma’am. They need to be on time, between 8:00 and 1:00, not come after 1:00 like they did the last time.” She kind of laughed and I said, “You know, it's not funny. It may be funny to you, but it's not funny to me ‘cause they wasted my time."

The rep from American Home Shield that I spoke with was very good as well as the tech that was sent out. Everything was excellent.

We had a problem with the dishwasher and a tech from Sears came out. He figured out the problem, which turned out to be something with the motherboard, and fixed it. AHS, true to their word, covered the expenses of the repair. They make it easy. I don't have any problems with filing a claim or them being particular about what they will cover and what they won't cover. They make it pretty straightforward, which is nice, and we're pretty happy with them.

The service call fee of AHS is a bit high. But I know the standard nationally is $100, so they are below the national average. I’ve put in two claims so far and they’ve both got taken care of. The toilet was moving whenever we would use it and it wasn't supposed to do that. When I got the service call guy out here, he said he needed to re-caulk it. That was what he did and it stopped moving. It works perfectly fine now. The other one is gonna be taken care of this Thursday. Everything's great as far as I can tell.

American Home Shield sent Honesty for an AC repair and they did pretty well. The guy was very friendly and professional. Unfortunately, we went on vacation, felt the air, got it fixed, and it went back. So, I'm not sure if it was 100% fixed and we had to call back out to just check it again. Other than that, the guy went above and beyond.

My shower leaked upstairs and in order to get to the shower, they had to open up my ceiling here in my front room. I asked if they were gonna be able to put that back and they said that they would. They would send a handyman here to patch up the ceiling after the job was done. After the job was done, the technician that was here to cut the opening told me that he called AHS and told them that they have prepared the shower and they had cut the opening, but they were ready to close it up. But I never got a call from them about it so I decided to call to see when they were gonna send someone out to patch the hole up. They told me that they didn’t have anyone at the time to do it, but they would send someone out here to do it.

American Home Shield has worked for us. Recently, I submitted a claim for the dyer. There was a piece inside it that was sticking out. A few minutes later, I got a note telling me that a vendor was assigned. I gave them a call, and they came and repaired it. It was done almost instantly. I was very satisfied.

Our claim for a kitchen disposal that leaked under our sink went quick. American Home Shield replaced it. It leaked and we're replacing the island now. But waiting for the product to officially die or not work and continuing to replace it is not very helpful, like with the air conditioning unit.

I have no problem with paying the deductible upfront. But when stuff have to be replaced, American Home Shield is making you pay for it, and then you have to wait and get reimbursed. I just so happen to have the money to buy the dishwasher and get it installed to wait to get reimbursed. But if I don't have the money, then I’m screwed. If the technician comes out and says, “Hey, they need to replace this dishwasher, microwave,” American Home Shield should go ahead and pay you for it, and then you go get a dishwasher. Then if you wanna get it covered, show proof that you went and got it and put it in. But overall, American Home Shield's service is perfect. I call in, pay my $100, and then they get a technician out here. Both technicians that I had come out were great. They went right through the problem and found the problem. They fixed my air conditioner but the dishwasher was unfixable. It was cheaper to replace it than to fix it.

American Home Shield always takes care of the issue eventually but there's a time delay before something gets fixed and that's my biggest complaint. Usually, somebody shows up within a couple of days to take a look at the issue but what scares me is if the air conditioner or the furnace goes out in the wintertime and the summertime.

I had issues with the Samsung refrigerator ice maker and with the Samsung dryer. American Home Shield sent someone out, and after a week, they came back and put in the recall replacement part for the Samsung ice maker. However, they didn't bring what they needed for the dryer, so I'm still waiting on that. The technician's been very good. I liked that they've come back out. I would have liked that he'd come out the time that he came out with having both issues resolved, but that didn't happen.

I spoke with a representative when I submitted a claim and it was good. The tech was wonderful too.

We had a little gas leaking. It was quite an old water heater, so it was time to replace it and American Home Shield replaced it. The process was very efficient and nicely done. American Home Shield had to ship the water heater to the contractor. Once they got it, it was the next day they put it in, so I'm very pleased with the service. I've been pleased with American Home Shield's service coverage as well.

So far, American Home Shield has been timely and quick on getting to the problem. As far as being able to be there in a week, that has been acceptable to me. Also, the contractor got there on a timely manner, and got it fixed the way I needed it fixed. The tech was very informative. Answered all my questions. Very polite, great mannerisms. I was happy. I wouldn't mind having them come back to work at my house again.

The benefit of having American Home Shield is I only have to pay $100 for someone to come out and fix something no matter what it is and it's totally covered under the home warranty. That is a huge plus. Whenever I have a problem, I need to set up an appointment with American Home Shield and I am able to do so because they are open 24 hours a day. I go to their app and it has at the top where I can do a service request and I just hit that. That's easier for me because there is no telling what time of the day it is or where I'm at. I'm asked if the claim is for the kitchen, washer, or dryer. I just submit and that's it.

Sears was wonderful when they came out for my refrigerator. However, the contract said it’s for 30 days, which I didn't think was fair that they wanted to charge me again another $100. So, it took a while, but it was resolved.

I've had a policy with American Home Shield going on a month and their service is excellent. They already paid me over $2,000 for my dryer and refrigerator. It was giving the technician some code and he couldn't figure it out. He said that by the time he fixes it, it's not going to be even worth it. So, he got in contact with AHS and they immediately sent me an email. They gave me options if I wanted cash or to buy it from their appliances. They have a list of appliances as well but they didn't have the ones that I had. So, I chose a Lowe's gift certificate for the same amount. They give you the same amount it's worth, not depreciated either from day one. So they gave that to me for both and I'm doing good. That was the best choice that I made.

American Home Shield is very responsive to any problems that I've had so far. I had an electrical problem where my lights outside my garage didn't have the right voltage. They had 90 volts go into them instead of 120. AHS sent out an electrician that went up in the attic and found some things where someone had installed a switch to a photoelectric eye, but they had done something wrong with the way they installed it, and he repaired it and got it right. Also, my air conditioner was acting up to where it was coming on constantly. When it was cool outside, it was still coming on and trying to cool the house. They sent a guy out and he went up there and fixed everything that needed to be fixed and now it's working great.

I had American Home Shield when I was a renter from 2007 until 2010 and once I become a homeowner, I got them as well. I don't have any complaints. Stuff breaks and it's easier to pay a $100 service fee than it is to pay a $200 service fee to a company and then to also have to pay for the parts. With AHS, I pay a $100 service and I’m covered. It seems though that lately, it takes a little longer to get service done than it used to such as getting the technicians in here. But I’m happy with AHS. I've used them for years and I will continue to use them.

I made an appointment for GE to come look at my refrigerator supposedly on August 7th. But they called me and said, "We can't make it. We have to come out on August 9th." They called us back and said, "We don't have anybody in the area. So we can’t come back until August 15th." I said, "My refrigerator does not work." So, I called American Home Shield and they got another company to come out. And they came out on the 10th. And the tech said, "You probably gonna need a whole new refrigerator." But they had to get somebody else to come out and look at it. They ended up coming out on the 29th of August to tell me, "Yeah. You need a whole another refrigerator."

My garage door would not go back and forth and the contractor couldn’t come out until three days. They were booked but I understand that. The guy fixed it and it’s working fine now. It was just a broken piece.

American Home Shield was quick to assign a contractor to come out, but it has been two weeks that I haven't heard back as to what would happen next. I submitted a claim for a washer, dryer, and dishwasher, but the dishwasher had to be a separate claim. Two or three Mondays ago, Whirlpool came out and said they had their claim for the washer, not the dishwasher. But AHS said they would come out for the dishwasher, and I said, "No, they didn't look at the dishwasher. They looked at the washing machine." And Miss Appliance came out and saw the washing machine. But no one has come out to look at the dishwasher.

For my recent claim with AHS, the garbage disposal was busted and B&L fixed it. I hate the website of AHS, though. Because you get to pick a date, you don't get to pick a time. If that day works, it works. If it doesn't, you're ** till later. I had a washer that was supposed to be fixed. They were supposed to come on the 1st. But they didn't. Now I have to wait till the 20th. 20 days later, I'm still without an appliance.

I had a great experience with them. I was having trouble with my remote for the garage doors. A tech came and he diagnosed what the problems were and fixed it all up.

The service of AHS is good. I like it. I called for service and they sent someone out right away. The company contacted me and got the job done.

Our initial issue was the refrigerator was not making ice and not getting cold. I tried to submit a claim previously but it just got botched up. The technician wasn't able to come out and that was through GE. That was canceled but the money was refunded back on my card. Then we submitted a claim and Sears came out. Sears was amazing. He said parts needed to be ordered and they would be delivered directly to me. Once all the parts came in, someone else would be back out within a specific time frame. The appointment was scheduled for the follow-up repair and everything was met. So far, the refrigerator is working fine.

I've only had good service with American Home Shield. I’ve had two appliances replaced. There was no arguing or confusion. When something breaks, I don't have to worry about it. I know that the person that's going to come is represented by an agency that's going to have my interest. I've not had a problem with the contractors every time they've ever come out. If they needed to come back out, they always came back out. Recently, my air conditioning stopped working. Apparently, there was an electric line that had burned out. The guy that came out took care of it and called me often.

My experience with American Home Shield was a little rocky at first but it has gotten better. Once they stopped sending the horrible company everything started getting fixed. Our first issue was with the dishwasher that broke. There are nine people that live here at the moment. We called American Home Shield and they sent somebody out. It was another three or four months before our dishwasher actually got fixed because they had to order parts and then come back. At first it wasn't the right parts and they had to order more parts and then come back. The dishwasher ended up breaking a couple of months later and American Home Shield replaced it.

I had a leaking faucet. Working with the rep was excellent. Total thumbs up for the contractor.

American Home Shield has helped me with many of my claims. I've gotten help with my washer, my microwave, my AC recently, and my water heater at my other houses. They’ve always fixed things. I love AHS.

We’ve used American Home Shield a handful of times, and we’ve only had one bad experience. That was with the person they contracted with, who was writing up an offer for an AC unit and telling us our AC unit was broken and needed to be fixed. We had a second opinion come in, and we’re still using that same AC unit instead of spending almost four grand out of pocket. It was a terrible experience. But the rest have been great. Recently, I had issues with the dishwasher. It smelled bad, and it ended up being having to do with the dishwasher and the garbage disposal. There was tubing from the disposal to the dishwasher and the way that it was put in was incorrect, so water and food was sitting in the tube. That was the issue with the smell. The guy fixed the tube, cleaned it out, and the smell was gone.

The first claim that I filed with American Home Shield was to fix the garage door. They sent a technician out here, but they were unable to resolve it. I had to call someone on my own to get it resolved. That experience wasn't very good. Recently, I was having an AC issue. The first contractor that came out made some adjustments but it didn't fix it. We had to call back and they came out a second time. Now we're waiting on a part. We're still unresolved at this point.

We had a problem with our dryer. We called American Home Shield and had a representative come. Everything turned out well and the problem was resolved. There was one other claim we had for a compressor of our heat pump and that went very well too. Having American Home Shield is very convenient because we have multiple kinds of appliances in this house and the home warranty seems to be able to cover that spectrum. We're happy.

The AC unit was leaking. The techs fixed it. AHS took care of the problem like always. AHS works all the time and I'm happy with the service. Get it. It's good.

My air conditioner went kaput. I called American Home Shield on a Monday and the contractor was here Tuesday. They had to get a part. So by Friday, I had air conditioning. I do my claim by phone because I don't wanna do it online. I usually get through and they figure out who they want to send. But they're also very cooperative when I tell them, “Okay. This is who came before and I really liked them. Could you call them even if they're not top on the list to be called?” If the providers were really helpful when they came the last time, I usually ask for them again. The only problem that I had was when I had a leak in my laundry room and it ended up being two calls instead of one. It turned out to be two different copays. To me, it was one problem. But they said it was two.

I had a very good experience with them. The techs came early and they fixed an aircon. I'm a senior with low income and I like that I have somebody who can help me with my appliances. They're very professional and they get right back to me.

A guy with UKH came out right away and assessed the problem with my washing machine. He said what the problem was. He had to order the part, which he did. It came within a week and he came back to put the part in. He realized that there was something going on with the transmission on the washing machine because it still didn't work after putting in the part. He said he had to get back to American Home Shield to let them know what the cost was and what he had to replace. It would be left up to them as to which way they want to go if they want to repair or replace.

A leaky ice maker created a giant build-up of ice and the repair guy pulled it apart and redirected the feed. It didn't leak after that. He put some extra sealant around the areas that could potentially leak and he was done probably within an hour. I have a ton of appliances so it seems like something's always breaking and they're not even old. So, it's frustrating. I have a standalone ice machine and the company came out. The guy is super nice and has been out here before. He diagnosed it and ordered the parts but the parts were hard to get. They followed up with me a couple of times. So, that's been very good. But it’s been two months waiting on parts for this standalone ice machine. It's not American Home Shield's fault. They have been good. It's the supply chain or the shortage of parts for this particular appliance that are annoying.

I would turn the AC on and it would only blow out a strange smell in the one room that I'm in. Then, when I would turn on the bathroom vent, there would be another strange smell in the bathroom. But there was no smoke. So, I told the gentleman that we just recently had siding done so I wasn't sure if anything had changed and he explained that the AC unit does not pull in air. He described it to me and checked everything but could not figure out where it was coming from. As I suspected, he would not be able to smell it when he got here because I normally smell it during the daytime. So, he just told me to contact them or American Home Shield if it happened again.

The tech was professional. He diagnosed the problem. He was excellent.

It's nice if we have something major that breaks, AHS comes out and helps. But in the past, they would send us the bottom of the barrel and it wasn't good. I had an issue with my faucet and they sent out somebody who ended up doing damage instead of fixing anything. He was an extremely lazy person that I wish he would have never come. They sent another plumber out here and they were wonderful. They fixed everything and they got that issue resolved.

I love the service. Everything gets handled in a timely manner and everyone is very professional. It's easy to process the claim and it's also being fulfilled. So, I'm very happy. The techs for my appliance claim recently were good.

The AC was leaking. The contractor had to get parts and come back. They had to put in something with American Home Shield, and get the parts. It needed to come to them, and they needed to schedule with me to come and put it in. The guy that put it in ordered a certain size because in the little closet, it's a tight space. He didn't get the exact size. But he was able to do some things in the area to get it to work. He took care of it.

Our recent claim was a leak in my roof. My roof isn’t leaking anymore.

American Home Shield has the best coverage without being too over the top. We got the house rekeyed. The tech did a good job.

The experience was fabulous. The girl with American Home Shield was amazing. She found me and gave me my contract number. She did everything for me. It was less than 15 minutes and she had me ready to go and with an appointment. The only setback was we were going through a heatwave, so I had to wait several days before they could have the appointment. But once the repairman showed up, he fixed the issue within an hour. I have an older unit and thought he was going to have to order parts and that it was going to take even more time after that. It didn't. I plan to continue every year because that was amazing. I am so pleased and I appreciate American Home Shield. When I Googled them, it said that they rated top. I'm surprised because the guy I bought it from was kind of seedy.

My roof got fixed, and that was great. I appreciate that because I had a hole in my roof. Also, my air condition stopped working. So, someone was out today looking at it. It’s a good process.

Sigmond Plumbing came out and they fixed my plumbing issues.

The tech who looked at the AC was awesome.

The kitchen sink pipe was busted and then another pipe under the house was busted. Altstadt Hoffman Plumbing was wonderful. They were my second opinion after Next Plumbing decided to not do anything. Altstadt was out there the next day and had me fixed the next day after that. I had been waiting three and a half weeks after Next Plumbing. I fought for three weeks with four different people that I spoke with before AHS finally decided to help. But now that they resolved my pipe issues, it's good.

I'm satisfied with American Home Shield. I would recommend it.

I saw some black smoke on the top of my wall. The gentleman who came out said that whoever mounted the microwave supposedly didn’t mount it correctly. And I said, “Then why it looks like it was a fire thing?” And he said, “That’s part of the grease.” ”Grease? I don’t cook with grease here.” He said, “But when you use the microwave or the stove, and then you got steam, it converts to grease.” He couldn’t do anything for me. If he said that it was done wrong, American Home Shield would not suggest them to fix it, which sucks. Because if that’s the case, then the person who mounted it did it wrong, and I’m paying all this time for the insurance, and it’s something that could cause more problem later, which it can, yet he didn’t do anything.

I had a claim with AHS for my water heater. The pan had broken due to a rupture in the tank. It turned out to be way too old. They diagnosed it with it being wear and tear, the pan being ruptured and needing to be replaced. As far as how it went, the first gentleman that came out was useless. He gave me a quote, didn't give me any of the information that the second guy that came out gave me. But overall, as a company, I wasn't satisfied with the overall experience.

Jeffrey's Appliance is a good repair service. I also used them at my past home. This time, the oven door front panel glass broke, and I sat in the room with repair man when he did the job. He took off the door, cleaned out the glass, and replaced it and took everything with him when he left. Everything went fine, and the front panel is just like when it was new. I tell friends all the time, "Get it because it'll save you a lot of money." I've had American Home Shield when I owned my last home, so I just transferred it when it came to this one. My mom got it first then she told me and my sister so we got it.

I submitted my first request, and I had a contractor come out, look at things and take pictures to get the estimate. It's been a few days now since the estimate has been submitted, but I still haven't heard from American Home Shield directly regarding the estimate and if there's anything else that I have to do. I noticed on my account that it says service is complete, but no one's come out to fix anything yet. I'm in limbo waiting for American Home Shield to process stuff, but so far, everything has been okay. I wish there was better communication and a better timeline of things, ‘cause I'm just waiting out weeks at a time before I hear anything from anyone. That stinks, but other than that, it seems to be pretty good service. We'll see once the estimate comes through and what they're willing to cover versus not cover and how that goes.

I did a claim for my garage door and the tech I got was fantastic. We had to get approval when he come out. He had the parts with him and put them in. It was great.

I did the claim for my air conditioner upstairs and American Home Shield's website was easy and fast to use. I received all the information and got a call from the contractor to schedule an appointment. Dealing with them was good and they changed the thermostat. But the AC still turns off. I just haven't had the time to call AHS.

When I have a claim, I call and I hope always to talk to Tristan or some guy that's really good. I set it up and they call and send someone out. I know American Home Shield uses different people, but I didn't realize they use different companies. I like it for them to all come from one place. Still, I've had excellent care. The last guy that came out did the refrigerator, stove and microwave, and he was great. The person that's coming to fix the dishwasher is from a different company, and I also really like him.

The water heater broke and flooded my whole house. I did a claim initially by phone call and that was difficult. I've had American Home Shield since 2007 on different houses and their customer service is very difficult. It used to be that if I called, I would get Betty from Georgia. But in my most recent claim, I couldn't understand anything that the reps were saying because they were definitely not natural born English speakers. I had to call back multiple times to get them to do stuff that to me was, "Hey, I pay for the service. Take care of it. Don't do it on your slow timeline."

We love American Home Shield. The reps are very knowledgeable over the phone and gave us things to do to help speed up the process. Our overflow bucket was filling up with water. The techs had put in a Safe-T-Switch to prevent that from happening or shut the machine down when it's causing those issues.

The AC was not blowing out cold air. The contractor called on a Monday morning before 8, which surprised me. But in a sense, it was okay. I've got a broken AC unit, so call me whenever you want. I was happily surprised that they called sort of outside business hours. Then they came out on a Saturday. The technician was very knowledgeable and professional. He went out of his way to explain what the problem was and even some maintenance tips on how to take care of the unit going forward. He was really good.

The American Home Shield rep was nice. Also, the tech was very friendly and professional.

I called American Home Shield for an AC unit that stopped and a technician replaced the water pump. The tube was clogged after that so it ended up having a little bit of water dripping on the floor. The tech came back and blew out the hose, which addressed the problem. It would have been nice if the issue was completely addressed on the first visit. Other than that, the AC is working fine now according to my tenant. We're happy with it. Being a landlord and having American Home Shield, it's much easier to find verified technicians that I need instead of googling around local services. They're usually readily available because American Home Shield has multiple vendors. It's also easier for me remotely manage the properties.

My AC wasn't cooling any longer. You can turn the fan on but there was hot air. I reach out to the contractor once my service was scheduled with them. I did that in about 24 hours. It was the middle of the summer and they had 88 calls that day. It probably won't be that week before they came but they ended up coming within 72 hours after that call.

The short version: my A/C has had problems for 3+ months and has been fully dysfunctional for 6 weeks. The AHS assigned contractor has been ludicrously unprofessional and barely communicates. The license he showed me is expired. He doesn’t answer the phone. His criminal arrest has delayed my service. After 6 weeks of delaying (not providing service) the company brought the wrong part to my house and diagnosed one additional broken part-I think it’s likely they intentionally broke the part or invented the extra problem to scam AHS. AHS refuses to assign me a new contractor and their cash out option is about than 1/3 what I was quoted to fix it with a different, more reputable, company. Read below for long version.

The latest service with American Home Shield was okay, but the air conditioning service was a whole mess. Home Shield sent the company to our house to do an estimate on the air conditioning and what he did is tell us that the air conditioning needed to be changed. He said that he added the Freon, and he charged us $1,200 right there without getting authorization from Home Shield. When he came back because the air broke again, he said that he was not able to continue working because he didn't have the capability to do it. So, another contractor was sent. He wanted to just replace the motor or the compressor, but we had another consultant that we pay separately and the first one said that the system needs to be replaced because it was too old.

We have an air conditioner and it was making a noise. I submitted a claim in the portal which was very self-sufficient and easy to use. Somebody called me back the next day. I got one of the better contractors I've had with American Home Shield in terms of explaining to me each unit, what the range should be and where mine was at. The tech was very thorough and super nice. I just explained to him that I felt like one of the units might be making a noise. He said, "No problem" and that he would check each one of them. He had this thermostat that said what the output should be and there were four different levels. He screenshotted each one and showed me what the range should be and what my range was. I highly recommend using them going forward. He said everything was functioning.

We had a leak that was coming up underneath the grout of our tile. We didn’t know where the source was, and we assumed it had to do with the dishwasher. We made a claim with them. The guy came out and he was able to visualize. He unscrewed the thing, but apparently, whoever lived here before kind of jammed it in there. The guy didn't feel comfortable pulling it out. I was right there watching him, he did give effort but he didn't want to damage any of the surrounding islands, which I understood. Based on his assessment, whatever was causing it was not sourced by the dishwasher. So, it sounded like it was from another type of plumbing. I didn't open up another claim with AHS because I opened up five, and 125 a piece racks up. So, I signed off on it but he was professional and timely.

It took two months for American Home Shield to get me a part for the AC. So we pretty much blistered for the entire summer. I had to pay for a hotel room just to get relief. I had surgery, and it was 100 plus degrees inside my house. I paid over $1,000 in window units that didn’t even work in the house. American Home Shield's service contractor didn’t care to help us with anything. They just said that the parts weren’t ordered and that was it. They didn't care that my children and I were suffering on a daily basis. They didn't care to help us with getting units or some kind of relief. Everybody took their sweet time.

My recent claim with AHS was for our clothes dryer. The tech from Paul's Appliance did it for the day, but it stopped working again.

We're very happy with American Home Shield's communication, promptness and good work. I had the AC worked on and the tech couldn't get the part for four days, which seemed like three months in Florida in August. But that wasn't the person's fault. Everything was perfect and ultra-professional.

Having American Home Shield is like anybody buying insurance. If you need it, it's great. I had a very minor claim for a washing machine, and it went fine. I called it in and they said that somebody from the place that they set up will be contacting me. Everything went well.

The motor on the air conditioning had failed and they set up for somebody to come out in a very timely manner. It was quicker than I expected. We’ve been very pleased with AHS’s services. They always respond as the contract requires and do what they’re supposed to do.

American Home Shield sent Whitney Holdings out who reviewed my unit. They're recommending that it get replaced so American Home Shield is currently awaiting paperwork from them in regards to that. American Home Shield has been attempting to get the information and they've been unsuccessful so far but they've been great.

The contractors have all been good and very informative. They educate me about what's wrong with the problem and how to prevent it. The only thing with AHS is people try to get you on the price but you get what you pay for most of the time. I would recommend them.

I had the rekeying service, and so far, so good. They did a great job. They were timely and efficient. Very professional.

I like talking to people rather than machines or using computers. It's always nice to be able to sound off with a human to make sure that you're getting your information right. Push this button, push that button, those things are frustrating. I was surprised at how the process went. And I got a letter that something was denied, but the work was done. So, I was confused. But when I called, American Home Shield straightened that out for me. So, I was glad somebody was informed enough to explain it to me. The company that AHS sent out to do the repair was great. It was a water swamp cooler. They replaced the pump. And so far, we're satisfied.

I have a big house with a lot of appliances and a pool. All that is covered. My AC would run for 20 minutes and stop. I called the techs on a Wednesday and they came out on Saturday. The tech didn't fix it all the way the first time and he had to come back on Monday to clean out the drain. But I've used that contractor before and they've always been pretty good.

So far, I like the service. Sometimes, they try to give me cheaper products than they're supposed to but I just refer to my policy then they're like, "Oh yeah." Also, I had a plumbing company that was really bad. They've been in my house twice. The first time, they were terrible and degrading because I'm a woman. They were trying to talk through my boyfriend and it's not his house. So, he was like, "Well, let me get the boss. They said, "Oh, no, you're the man. You're the boss." I'm like, "What?" I eventually told that man to get out of my house because that's how bad he was. But AHS still sent them again. I was really happy with AHS up until that point.

My air conditioning was not blowing cold air. The first time Shamanski came out, a capacitor had blown and they replaced it and everything was working fine. A week and a half later, the unit stopped blowing cold air again so they came back and it turned out the original technician had not tightened up all the wires so the wire had come loose. They fixed that and the AC has been fine ever since that.

We've had American Home Shield for a year since we bought the home. Their service could be better. They had done a repair on the AC, and they did it incorrectly. We were completely unaware of it until the AC went kaput. AHS they took a while to get somebody out. I put the claim in on a Sunday and I didn't get anybody out here until Friday. The process shouldn’t be longer. Make the contractor move quicker on the claim.

The air conditioning wasn't working. The tech got out the next morning and he did excellent work. He answered all my questions and did what needed to be done.

I'm cool with the service. If you have stuff that break down, you can always call and they can send someone to repair it. I have a microwave and a dryer that went out. The techs were awesome and I was truly satisfied with the service.

I have a water leak and I submitted a work order for it on the 3rd of this month. The company American Home Shield sent out didn't come out until the 7th so I was actively leaking water into my ceiling. When the techs came, they cut holes in the ceiling, saw the leak, and said, “We don't work on that, HVAC does.” They left and there was still leaking happening.

I enjoy that I pay my fee every month, and if I need to call somebody else out, I have that additional amount of 75 bucks. The one issue that I have is I didn't know that the plans had changed, and a portion of my service was not included, and I had to come out of pocket when I didn't realize that there was a change. I didn't read through American Home Shield's email to see that my plan had actually changed. So, lesson learned from that. But I like the services. It has gotten more expensive than what I can afford, but I can't afford not to have it.

We’ve had American Home Shield for years. If something breaks, it gets repaired. It's a little pricey because we have a pool and spa. But everything goes up these days. We like them, except the last time the guy came out, it hasn’t been fixed. The tub stopped working. I need to call to have them come back out. He said he had everything in the car. It wouldn’t stay down or stay up. So, it worked for a week, and that was it.

There were a lot of things that appeared to be covered when signing up with American Home Shield. Later on, you find out that they're not covering stuff. That's frustrating. I just placed a claim about my sink, which was supposed to be covered. But a component in my sink is not covered and I find it to be a bit deceiving because it's a sink and I'm assuming that it's everything that goes with the sink and not just part of it. That aside, my other claim went well. But American Home Shield should cover what they say that they cover and they should be a little bit more transparent.

The fan was going but it wasn't making the normal noise an AC would make. The house felt warmer and it wasn't cooling appropriately. That was when I made the claim and once I did, American Home Shield sent me the generic company name and their contact phone number. They were fabulous. It's super hot so I didn't have high expectations over them getting back to me quickly. But within two full business days, they were out. I told the repairman what happened. He immediately knew the problem. He diagnosed it, fixed it, and was gone within 30 minutes.

We like American Home Shield. They’re quick in acting and whenever there’s a problem, it’s usually resolved within a couple of days. I’ve had no problems with replacements and the contractors they use. The ones that we’ve had out here have been almost outstanding, professional and courteous. Most people probably do claims online but we don’t go that way. We do it by phone and the one concern would just be the translation where it’s very hard to understand.

I've had a great experience with American Home Shield. Everyone that came out was able to fix the problem. Someone came out for a recent claim we had and he replaced a fuse that blew out in our AC. That was good.

I've been with American Home Shield for many years and there have been times that I'm wanting to cancel but my house is 18, so I know some things are going to be quitting on me and it's better to keep my policy with AHS. The only thing is the list of vendors that you're able to choose from has gotten shorter. Also, you have to go through a lot of prompts to get to a customer service rep. Customer service isn't the way it used to be. You're frustrated and you have to hit a button and have to keep repeating things over and over, but that's just the way of life right now. It’s okay.

I spoke with a representative when I submitted a claim with AHS and the rep was professional. The tech who came out was also great, professional and very knowledgeable.

Anytime I have any issues, I give American Home Shield a call. Sometimes I get a little frustrated by the ticket system on the website. We had a recurring issue that Ace Plumbing had to come out multiple times for, and the system didn't allow me to reopen that ticket on the website. So I had to call every single time and tell them it was the same problem and have them reopen the ticket. But when I call, the customer service people are great in helping get things set up. We've used a couple of different services trying to think what's the best way. We've had problems with HVAC, which is a different company than who does our plumbing. So the contractors they work with have been great. I only spent $100 per claim, but the plumbing company had to come out five different times until they finally got it fixed. But we would have spent way more in service fees and everything if we had had to call the plumbing and HVAC people individually.

I like AHS very much. I have them on three homes, mine, a rental property, as well as my mother's. My mother's air conditioning went out and they fixed it. I highly recommend them.

The lights went out and American Home Shield said they don't cover fixtures. I was surprised that they didn't cover any of that nor did it cover my garage. My motor thing wasn't covered either. Checking the air conditioning when the summer comes in is supposed to come with American Home Shield but that's never done. If the techs come out to check the air conditioner, I'm charged for it. But most of the time, the AHS service is good. I get what I pay a month and I break even for what I paid for the year. I've been filing claims every month for the last three months. I had a pipe that was clogged up and the contractor came out to unclog that. Then, it affected my dishwasher. So, the repair guys came out for that. All that needed to be done was unplug then turn it on.

I just purchased the home and upgraded the locks on the exterior doors. Realty Rekey rekeyed them all to the same. Jared was the guy who came out and he showed up on time and was fast and very thorough.

A leak underneath the sink in the kitchen was discovered by an exterminator who came to spray our house. The repair guys came here within the same day we made the request to American Home Shield and did the repair. But we had to do a recall request because there was still a leak. It was not as noticeable but it was a leak. The guys came out and replaced the fasteners and the pipe part. Now, we have to get our wood panel away from the sink restored because that got wet in the water mitigation.

After I did a claim, a technician came out the very next day. He checked everything out and figured out what the issue was. He had to replace a pump that’s in the very bottom of the AC and unclogged some pipes. He had to go figure out where he could get a pump. He called a couple of places when he was outside the truck and he found a place that had it. He told me it would take him about an hour or so to go and get it and come back. He did and he replaced the pump. To unclog the pipes and do everything, that took him a couple of hours. Once he did all that, everything worked really well. I was very satisfied and I would recommend American Home Shield.

American Home Shield's rep was the one who informed me that my brother was entitled to the free rekeying. And she asked me if he had it. She's very nice. The tech was, too. He was excellent. One of the things that I was concerned with is that on one of our tickets, the representative that came out did not have whatever he needed to fix the stove. He does have to come back though to replace those. But he should have those parts when they're in that business of appliances. We got a lot of things on our plate when we're moving into a house. That would be one less item that we'd have to handle. Otherwise, he was very nice.

AHS has sent people out immediately and they’ve covered what I needed to have covered. For our recent claim, the AC was not working, zoned properly, and didn’t seem to be working in specific areas like it did in others. There are two units and the one that was for the areas that were too warm was not coming on. The serviceman came out and he determined that the units were working properly, but he felt some of the vents needed to be turned down, in order for more cool to go in the other parts of the house. I disagreed with him a little bit. But that does cool the areas that were warmer. So, I'm waiting to see if that actually works. But he was professional in the way that he treated me. He looked everything over and saw where the units were, and how they were operating.

I've been telling everybody they need to get American Home Shield. Recently, I noticed that when I went to get garbage bags out from under my kitchen sink they were wet. So, I pulled the basket out and it was wet under my sink. I called and a tech came out, looked at it, and replaced something in the sink. I dried it up, but it looked like that piece is still leaking, so I put in another request. I got online and looked and it said, “Is it still leaking?” So, I clicked on that and went through everything.

I was not using my air conditioner in April and May because I lived by myself. So, during that time, the ceiling fan was sufficient for me and I never turned my air on. But my niece was coming in from Dayton, Ohio and it had started getting a little warm. She was here the end of May so, I decided to turn the air on maybe a few days before she came. I noticed that it was not cooling. I called American Home Shield and the young man came out. He said my Freon was gone and that I needed a coil. But in the meantime, he also told me that somebody needed to come and turn my system around because it was so tight in the back. They ordered the coil for me and the young lady from Myers told me that it was a backorder, so it would take about three and a half weeks for it to come.

We started receiving an error message in one of the thermostats so I opened a claim with American Home Shield. We are dissatisfied with how everything turned out. The company that was sent to us, Mister Mechanical, put in there that this was a pre-existing issue. Therefore, the claim was denied. They are saying American Home Shield is the one that is saying it's a pre-existing issue. There's a lot of back and forth. American Home Shield is saying that they're not going to cover anything to repair the issue which is a little disheartening to us since we're brand new owners to this house.

American Certified Systems came out for the garage door and they were wonderful. One of the coil springs is broken and they did great. The garage door works fine now.

I had a bathroom issue and it took a while for the plumber to come out but I think that's not an issue with American Home Shield. It's an issue in our community. Once the technicians were here, the issue was resolved very quickly. We've been with Home Shield for years. They can find somebody that can come and fix whatever our problem is. I don't have to go around and search.

My service is good with American Home Shield. I've had two claims and both were handled professionally and in a timely manner. I logged in to my account. I put in a request for the roof leak. AHS set me up with a contractor and within 24 hours, a contractor contacted me, came out, and viewed what I was talking about. He asked to provide the service the following week. So, it was timely. Everything was done in a timely manner. The technician was very pleasant and knowledgeable. One time when he said that he would be there, he was quiet. I didn't even know he was on the roof until I got up and started moving around my house because he got there at 7 o'clock in the morning.

The button broke on the icemaker and it stopped working. The GE individual called me, came around, identified the issue and ordered the part. Then, he came back and replaced it with no issue. The icemaker is working great right now. I like it that when I put a claim in, American Home Shield responds as fast as they can and they have also fulfilled the expectation of my obligation. I haven't had anything rejected. Everybody has been professional and has shown up when they said they're gonna show up and been knowledgeable.

My central air conditioner stopped throwing cold air. The fan stopped blowing completely and there was something else that the contractor had to replace. We were in the middle of a heatwave so it could've been worse. It happened on a Friday and the contractor didn't reach out to me until Tuesday. But they came on Thursday and then, it was a week for the part and they came back within that week. So, it was fine.

The claim was regarding our garbage disposal. My wife saw a leak underneath the kitchen sink. And it appeared like it was a slow leak because it hadn’t stained a lot of the wood underneath. It didn't get on the main floor. But it got soaked up into the wood underneath. The garbage disposal was never broken. It was just there was a slow leak coming out of it. I have a bad back, and I can't bend over and get inside there and look. My wife has bad knees. We can’t see where it's coming from. That's why we called American Home Shield.

I am not happy with American Home Shield. I had an AC that went out and three techs came out. They said they didn't work on the system that I have and it was going to take time to find somebody to work on such a system. It took four months before American Home Shield got the right technician out there to be able to fix it. When you call customer service, their phone system is broken because it always goes back to the same company that would say, "I've already been there. It needs to go to somebody else because I couldn't fix it."

The water was not going out of my tub then it was leaking somewhere. I made a claim with AHS and at first, it wasn't submitted correctly. When the first tech that AHS assigned said that he was coming out, I told him that my tub was not the type of tub that he thought it was. So AHS didn't bother to send him over because it wouldn't have done any good. They got somebody else to come out and he hadn't called me before he came, but he was the right type of guy to check it out. He told me what the problem was and then he vacuumed out the tub. But he said that this was not under this AHS claim and it was not the type of job that they would do. It was more extensive with how this leakage was going, so he punched out the tub. So it's working now and it's not leaking anymore over there. Everything went well and the tech did what he could do for that.

I recently put in a couple of claims. One of them was very well. The request went in. The contractor came out quickly. They corrected the problem. And they're very clean and good. But the first request I did took a very long time to get completed. It was for the AC, which I put it in March of 2022 to try to get a jump on it because it was tested and it wasn't working. I called back in May. AHS told me that they couldn't provide service. I said I was not looking for service. I was looking to review what was going on through my policy.

I've been trying to get a wall unit and it's been a year. Technicians came out promptly every time I called and they tried to find parts for the oven. It was just that the manufacturer was out of stock. Also, American Home Shield's compensation was a third of what they really cost on the market and I couldn't get that price. I couldn't afford to get a new oven on my own at that time. That was frustrating and I had to go almost a year without an oven.

I'm happy with American Home Shield. I'm not happy with their AC contractor that's supposed to come out to my house. I had them come out August 25th because my air conditioner was not working. They sent out Rose Air Conditioning and the guy came. He was there maybe 20 minutes and told me it was all done. He put some freon in and everything was working fine.

My wife was here when the tech came out for the washer. She said he was great and that knew what he was doing. She said everything was done real quick.

I had an issue with the AC and the AHS rep was very helpful when I called. There were two technicians who came. They had to take out the compressor and order the compressor and come back and install it. They were great. They showed up on time and were professional. They got the work done quickly and works great.

We bought the house and American Home Shield came with the warranty and it expired after the year. I have a good experience with it, so we decided to keep it. The sewage device broke or something got stuck in there and the repair guys were able to reset the trash disposal. They did a good job. They came in and took care of things. So, I have no issues with them at all.

American Home Shield's service is good. They are responsive and I've had a number of open cases that they've taken care of. Sometimes it takes a while to get a contractor out. But that's understandable when all the furnaces or air conditioning units are breaking.

Sometimes I like American Home Shield, but sometimes I don't. The coverage is fine. It's easy to get on the list. Lately, they've been able to assign me a contractor quickly. But after that, it's between me and the contractor, and not all contractors in the past had been as good as GE had been. Until this time, GE Appliances has been that perfect. We were scheduled for last week but the person that they had scheduled to come called in sick. They didn't provide any alternatives and just put us at the end of the line. Now, we're not going to get our dryer even looked at until the 23rd of September. We needed it before the end of this week.

There was an issue in my laundry from the outside. I contacted American Home Shield by phone and spoke to a representative. They were glad to assist me with my concerns. From what I was told, the issue wasn't covered under the warranty. So, they just let me know what the issue was. It was a foundation crack. As of right now, I had to pay someone to come out and fix it.

A part went out in the hot tub. The tech did the work within 10 minutes. He was excellent. There was a situation when there were over 30 days to get something resolved and American Home Shield said that I had to open up a new service request. That wasn't a good thing, but it worked out.

Our AC was not working. The claims process with American Home Shield went pretty well. Working with the tech was reasonable. AHS has decent technicians that come out and repair stuff.

The tech came out for the washing machine and it had to be replaced. We had to pay partial for the replacement because American Home Shield gives you the value of the wholesale. We’re waiting for the replacement to come. There was a little mix-up with the delivery but that wasn't through American Home Shield. That was through the other company.

It was the first time I used American Home Shield’s website and it was very easy to use. And I got a prompt reply. The telephone people were very friendly and thorough and the technician who came out was very professional and nice. He did a very good job. He was able to fix our air conditioner right away. We were very pleased.

It took a bit to get the appointment for the central vac, but we finally got it. And he was very professional. American Home Shield denied the repair because the tech would have to go under the house to repair some pipes that are there. He would do that, but I would pay for that part myself. Other than that, AHS has always been very responsive. There have been several times that I've used their service and they got a contractor for me right away and everything went smoothly. I recently had to have a new air conditioner, and that was covered by them. So, I'm very happy with them. I've just renewed. And I'm getting more coverage.

I’ve been renewing my contract with American Home Shield for the last few years. I have never had a problem with any of their services. They've been very diligent with making sure my requests are met in a timely fashion. I'm very pleased.

I had an AC issue. The tech was running a little late, but once he was here, he was really quick. It took less than 15 minutes.

Those people at American Home Shield don’t listen. I get frustrated when I’m talking to them. They just get my money and tell me something totally different. I’m gonna go somewhere else. We started getting this flooded area in a part of our living room so I thought the problem wasn’t fixed at all. The lady at American Home Shield told me I told them the claim was for something else. I would never set a claim online again because they don’t have all the components there. That was why I put the other thing out onto the technician when they got there. He went in and supposedly checked it. Ever since the plumber come out, they did a thorough check. He said one of the pipes was busted. I asked him how did he know and he said there was brown spot on my wall.

The AC was inoperable. I had a good experience with the rep. The techs were knowledgeable and professional. They had everything with them and they fixed it in under an hour. So far, things are good with AHS. They fixed the issue in a timely manner.

Our recent use of the American Home Shield was for plumbing. Before that, our garbage disposal went out. I've had a good experience with American Home Shield's customer service. The tech who came for the plumbing did a good job. He was quick to solve the problem and it was just a relief. American Home Shield offers good service and their price is reasonable on a monthly basis. It's worth the investment if something goes wrong.

The AC was short cycling. It was turning on and off in very short intervals and then eventually, it just did not run at all. HCS Mechanical came and replaced a part and the AC started running wonderfully. But last Wednesday, it started short cycling again. I've resubmitted a claim to follow back up with that and I've not heard anything yet. The first reaction was very good but the follow-up is really slow.

The technician that came out for the washer was fine. The repair work works.

My air conditioner is not cooling and AHS sent Myers Comfort. The techs were good. They changed some transformer and fixed the issue very quickly. Choose American Home Shield. I've referred several friends already.

I had some AC issues and I called American Home Shield and spoke with the representative. The rep was nice. The technician that was sent out was great.

We had a lightning strike close by the house and our transformer, which is on our other garage door, blew. It also affected some of the electrical components for sensors for our garage door. Manually, it could be raised by holding the button and keeping it pressed but none of the automated functions such as the keypad or the remotes would work. I filed a claim with AHS over the internet through my account on their website, which I find much easier than speaking to them on the phone. The individuals often have an accent and while they're very polite, they tend to paraphrase what you're saying and are not really solution experts. Ace's Garage Door Repair & Installation came out on a weekend and I was very fortunate the repairman who came out had been out here a few years ago. He was not only familiar with my system but also with the components that failed and he had them on hand.

My dad is a retired plumber and he noticed a small leak coming from the faucet. I noticed condensation under my sink and it started a couple of weeks before. My dad said I probably needed a new gasket. I live with my girls and I don't know anybody. That's why I have a home warranty. I called American Home Shield and put in a claim. They asked me exactly what was going on and I told them.

Service has been great. They're quick. I get an appointment the same day. I had a leak in a pipe that was caused by a nail. We were able to get that patched up. The tech was very informative. He didn't try to high ball or low ball, and told me exactly where the issue was and what it would be to fix it.

I noticed only the top heating coil was coming on in my oven. There's a little guard down below that protects the bottom heating element and when I lifted it up, the heating element had broken into three parts on the left hand side. I called AHS and AT Appliances came out. When I first got contacted, they were going to do a video-type appointment so I could show them everything. I told them I had all the information and that I had taken pictures of the part number off the back. I emailed it to them and I also sent a picture of the broken element. When the gentleman came out, he thought he had the right part but the lady at the office gave him the wrong part number. It took a month and a half to finally get everything taken care of and that was mostly waiting on the part to get delivered. But the tech was phenomenal and very polite. He knew what he was doing.

Overall, AHS has been good. The benefit of having it is being worry-free because I'm not a handy person and I don't need to worry too much about things happening in my home. For my recent claim, I saw the water coming through from one of the bathrooms, on the third floor to the second floor. Two guys came. They checked and they found that it was the ceiling and one of the toilets was broken. They cut a hole over there. They said they still needed somebody to come here to fix that hole.

I had a plumbing issue and the tech from Dimitresse Construction did a good job. He got the issue fixed faster than I thought.

The contractor that AHS sent out came out and another employee who works with him. They looked at the two units. With the unit on the main floor, they put some device on it and it started blowing. But, the next day, it stopped working. Instead of going back through American Home Shield, I just called someone else and had them come out. They ended up having to put another piece on there to make it work. Now, it's working.