American Home Shield Reviews

I like American Home Shield that's why I've been having it for almost 13 years. When I call for a work order, it's simple. They go in and take their $75 payment. I get to talk to the contractor. I wanna talk to the contractor so I know the information is going from me to the contractor, which means that he's getting firsthand information. When I had the guy come in for the refrigerator, I told him exactly what the problem was. He looked at it and said he had to order a part. He came back and within 15 minutes, he was in and out. It was the same thing when we had the problem in the bathroom. I told the guy what the problem was so he had a good idea. He went in there and knocked it out. I also like that I don't have to spend all day waiting. When they say they're gonna be here between this time, they're here.

We wanted new locks on the doors and locks. The Turnkey lock people came out after a couple of days and they did the work in half a day. There were a bunch of doors that had no locking capabilities and they put locks on those. The best part is they made all the locks the same. We have one key to our front door, all of our back doors, and our garage. Everything's been great with the locks and my wife was really happy.

My hot water heater went out and the tech from Bissett Plumbing came out and checked it. He said it was not getting any power so they sent out an electrician and he had to order a part. I've had a couple of other claims. I had an air conditioner that was 22 feet in the air and I couldn't get anybody to replace it so I had to pay for that myself. Then, I had a couple of things with the dryer, but they fixed that. Also, one time, the first guy that called me had a four-hour window and I work so it was not going to work for me. I'm 30 minutes from where I live. I told him he was gonna have to narrow the window down a little bit because I can't miss all day at work just waiting on him to get here. He did and it all worked out.

Everything with American Home Shield has been good so far. My oven was not working. I did the claim online, and then I called the provider and they set up a call right then and then they ordered the part and they came back a week later.

My air conditioning system downstairs had gone out. The techs determined that it was the compressor and that there were a couple of items that I would need to purchase that were not a part of what American Home Shield called compliance items. There was also the Freon. Early August, I called American Home Shield and upgraded my service. I made this service request later. The problem was they could see that my plan had been upgraded to platinum but the rep that put it in didn't do something correctly. I spoke with Stephanie and she said, "Either she didn't save it or she didn't do something right in the system, so it wasn't showing up... She put the dates wrong."

The dryer was not drying so a technician came in and fixed it. He was efficient and in and out in no time. He knew exactly what to do. American Home Shield is there if we need it. We've been paying for a couple years and probably have paid more in than we've gotten out. But I like the reassurance to know that things will be taken care of. They've been prompt. We went online at 1 o'clock AM and the technician was out at 8:00 AM the next morning. They've redeemed themselves. On a previous claim, I've had some difficulty with getting someone on the phone.

There were a few things that I was kind of confused about with American Home Shield. I had some problems with my garage door. I thought they would cover that, and they didn’t. Then I had to pay cash. Other than that, everything that they did fix, the majority of the time, everything’s been fine. When my dishwasher went out and they couldn’t fix it, they just replaced it.

I had a claim with AHS for a new water heater. The tech from Pipe Solutions did an excellent job. Professional. The timing was perfect. He did everything right. I also had another claim put in for my AC. The name of the company was Champs Heating & Cooling. The guy that came out was David. He had to add Freon to my system because my air conditioner wasn't cooling the house properly. He was very professional. He did a good job, too. I'm very satisfied with Champs Heating & Cooling and I'm satisfied with Pipe Solutions.

When it rains, the AC leaks out of the return air event. This is the third time I've called American Home Shield to look at the same thing. They come out to fix it and it would be okay for a couple of times but when it rains, it would start up again. I've had air conditioning people and roofing people out. Nobody can figure out why it was leaking. It's a rental property in Arizona and I'm in Texas so I asked the tech from Above Par Heating to call me. He said that he saw some things up in there that he went up and put some sealant in that he thinks may have been the issue. He seemed like he knew what he was talking about. I talked to the tenants and they said it's not leaking but we'll see over time if they actually got it fixed.

I've been with AHS for two years now. The first year, I was not pleased with it. I had a lot of trouble with getting through to anybody, through customer service. There were a lot of discrepancies between my policy and my payments. It took me almost five months before I was able to rectify that issue. Since then that I've been able to rectify, it's been a better relationship.

My washer was leaking and I need a part replaced on my boiler. It turned out that a pipe was rusted and it needs to be replaced. But when the individual came to check it out, he said that our expansion tank was bad and leaking, and it caused the rust of the part that we need to replace. The expansion tank was covered by the warranty but because the rusted pipe was secondary to the expansion tank, it wasn't covered and the tech said the charge was going to be $652. It was a $60 part and to have it replaced would be $652? That was extremely high.

I've used my American Home Shield policy three times. And this was the first time they did what I asked them to do. In my bathroom, I had a light fixture over the primary mirror, in the primary bedroom. I called because the box was pulling away from the wall. I have a buddy of mine who did a lot of carpentry DIY stuff. He said, “You need an electrician to fix this ‘cause of all the wires.” That was the issue. It was pulling off of the wall and just needed the techs to come fix it. They were kind, transparent, and worked quickly.

Every time I came home, water was on the floor. My AC unit would filter out. My claim went very well. Once the tech got here, he knew what the problem was and he put a new pump on and one of those big pipes. He said the unit was stopped up and he had to put a new pipe. He also put a new filter in and sat there and watched the unit do the filter and it worked. He advised me to clean my filters out every six months. He did an excellent job. AHS is very efficient. I'm glad I got them because they are very good.

The tech from AM PM Plumbing who came out for the toilet claim was really great. Everything was fixed super quick.

The garage door wasn't going up and down properly. It would go partially down, it would stop, then it would return up. It wouldn't function properly. It seems as though there was an issue, and so we called for help. I reached out to American Home Shield via the internet. I received an email from them immediately upon us requesting it. Then, I called and made an appointment with them for the company to come out, and they came out in two days. The gentleman worked in the heat and got it rewired. He was a very kind young man. I hope that if I have another problem with the garage door, he'll come back out to fix it.

Originally, I had put in a work order back in May for my AC that was not blowing. American Home Shield sent a company and it took a whole week before they could even come. They said they had replaced the compressor and that they had put in Freon into the system. Not even 30 days later, I had to put in another work order because the AC wasn't working again. That same company came out the next time, and then they said that the compressor fan was broken and all this other stuff. American Home Shield at first denied the claim and tried to say that we sabotaged the system, which didn't make any sense as it's 100 degrees outside. But that's what the original company said when they came.

We've had issues with this refrigerator in the last couple of years. And every two or three months, we’ve had to call American Home Shield out, and a contractor would come out, order some parts. He was out in a day. It was on a Friday. And that Monday, AHS sent me an email saying they would buy a new refrigerator, and we had a new refrigerator in two weeks. The last time, the guy was, “I've replaced everything on this refrigerator and it's still doing the same thing.” So, I'm assuming they reached out to AHS, and they sent us an email and replaced the refrigerator, so I’m happy.

The tech that came out for my recent claim for my refrigerator was very good. He explained the cause fully so we understood.

A refrigerator couldn't be fixed. American Home Shield replaced that refrigerator but I had to write a letter to them before they could replace the refrigerator. I’ve been with American Home Shield for three years. They are good about sending people out, but some of the people are not vetted. I talked to one, and he told me that they do everything in fixing in the house. I asked, “What are you licensed to do?” He said, “We don't have a license. We just specialize in everything.” I've also noticed that they've had technicians that come out that have no idea of how to fix appliances. I had one guy come out for my dishwasher that was backing up and filling up with water. He broke the track that the dishwasher went on. American Home Shield sent several guys out. Nobody could get it done. After several guys came out, one guy finally came out and he knew exactly what it was. He fixed it right then.

There was a time when I was going to cancel and AHS put me through their retention department. They were going to put a $200 credit on my account so I agreed to keep my account. I ended up having to do a service call so I used one of those credits that I was given. When I did the call, they confirmed that they saw the $200 credit on my account and that I would be able to use it for the service call. Then they sent the guy out and he fixed everything. But then I got a bill for $100 saying that I never paid for the service. So I called about it and the guy assured me that it was a mistake, that he saw that I had the credits, that I shouldn't have been billed, and that he was taking care of it. But I haven't had a chance to call back and see if it was really taken care of.

When Tri City came out, they fixed the problem and then caused another problem, but they came back out and fixed that problem. The claim was for my dryer. The belt had broke on there, but nothing was wrong with the heating. When he came and fixed the belt, the dryer wouldn't heat anymore. So, they had to come back out. I had to call for them to come back out and he put a whole new heating fan. He was nice. He was good. He was very professional. As far as American Home Shield, they were professional. They sent someone out. It wasn't like, "Oh, you got to pay this. You got to do that." I was satisfied.

I had a water line leaking on my refrigerator and the techs had to come out three times. Sometimes it takes American Home Shield a while to get a person out here. Other than that, my experience was good.

When I talked to the representatives about the AC claim, I said it would be best for us to pay more money to replace the entire system including the AC and a heat furnace and they said they can give me some cash-out which I can use for the system. But later on, they didn’t give me that because the technician claimed that the repair was complete. They did a coil change but the AC still wasn’t working. We ended up paying for the whole thing ourselves to install the furnace and AC. Other than that, I like AHS, though.

American Home Shield has a quick response time. I've used it once or twice, only for the dishwasher. We had a problem with it and the guy came out and wasn't able to repair it and they ordered a new one. They called me the day before, told me they were going to deliver it the next day and called me 30 minutes before they would show up. They came to deliver it two days ago and it was missing a piece. They said they would send it back and get a different one. So, I'm still waiting on to get the new one put in.

If I have a problem, I call American Home Shield. And if they can't fix it, they will replace it. That sounded good to me. I don't want to spend a lot of time on appliances. So, cut out all the middle people. Recently, the garbage disposal wasn't grinding. When you hit the switch, the motor wouldn't even come on. I called AHS, told them my problem and they found me somebody. I was getting ready to go on vacation and the first people that AHS hooked me up with would come during the time that I was on vacation. So, I called back and they were able to get me someone sooner, which was wonderful, and they handled the matter right away.

When we had a plumbing issue, the contractor who came had to come back. They didn't have a part. We've had American Home Shield for nine years, and we've had previous repairs. When they cover it and send a good service provider, it’s cost-effective if it’s an expensive repair. However, we have had problems when they tried to get out of covering something that should have been covered. I spent a lot of time on the phone getting it resolved. They ultimately agreed to cover it but it was frustrating and hard to get through to people and to have consistent communications. One person would tell you one thing then one person would tell you another thing. We have stayed on with American Home Shield because we ultimately have been able to resolve the issues, even though it took more effort than I would have liked on my part to get it done.

Our AC was running more than it had in the past and our bill had more than doubled. The techs checked everything and said our Freon was actually good. The tech did a great job and he was very professional. The office was texting me as the job went on. The tech and the office checked back with us a week after. AHS is a good company and we've had a good experience.

When we went to check our AC unit in the attic area, it looked like it was stopped up and sludgy in the drain pan. So, I had to call AHS and I talked to a representative who put the claim in for me. She was helpful and I didn't think she really knew how to describe the problem, so she just put down leaking. The techs who came out were helpful as well. They unclogged the unit and made sure that it was working. But because of all the sludge that was sitting in the pan, it rusted and they recommended to change it. They wrote to American Home Shield which sent over a thing saying I had to pay 965. Then they ordered the part. American Home Shield said that the drain pan getting rusty didn't happen in the 20-something days that we were allowed, so therefore, it was a preexisting thing.

Our AC was not functioning and we put a request in. It took like a month or so for technicians to come out and that was not the best part of things. We needed the AC because of the heat waves. Part of the process was me putting pressure on them. Apparently, they were managing some internal stuff. Another reason for the delay was because we had to travel. When the techs came, they did a diagnostics of what was going on. Basically, the AC was too old and they advised us to replace it. They helped out in the whole process and they were very good overall.

The guy from Gibson Air came out and once he checked the AC, he left and said, “Everything's fine. If you have any more problems, give us a call.” Nothing was fine though. Either he kept the fan on the unit outside off or it wasn't working, because it wasn't getting cooler in the house. It was nighttime, ‘cause we were the last people he saw, and we had no recourse until the next day. We called Gibson Air the next day and said, “Hey, look, the guy left. The house is hot.” “Oh, well, you probably need a compressor.” We said, “Okay. So, are you guys gonna order it or what?” “Oh, he probably ordered it.” “Okay. How long is this gonna take?” “Five days.” We called our homeowners insurance to see if somebody was gonna help cover our expenses, because we can't live here. They didn't cover it. American Home Shield didn't either. We figured, “Okay, they said it’ll be a week. We'll get a hotel room for a week.”

We put the claim in to American Home Shield for the garbage disposal and about 15 minutes later, we got a call. The contractor asked us if they could come that same day. We were home, so we said yes and they came about three hours after that. They looked at the garbage disposal and tried to fix it but they couldn't. So, they immediately replaced it, cleaned up after themselves, showed us how it worked, made sure we were happy with it, took the old one and thanked us, and left. They were very pleasant and it was a great experience. It was all fixed and done in six hours all together.

I wish I could give this company 0 stars - they are not even worth the 1 star. I purchased a home warranty through American Home Shield in May 2022. I placed my first and only request with them in early July - it is now August and I am awaiting them to fix the problem for over 7 weeks now. They have THE WORST customer service I have ever experienced. The customer service representatives have a strong accent and are difficult to communicate with. They have long wait times to reach someone and never have a manager available. All they do each and every time that I call is tell me that a technician has been requested and will be in touch with me.

The air conditioner wasn't cooling. Absolute Refrigeration came out and inspected the unit, but they just recommended that I put a new unit because, I guess, the type of adapter that these older units have has gone out of place. So I just got one new air conditioner for now, and I'm waiting to get the other one.

The technician was very knowledgeable and professional from what my tenants told me. Really fast, knew what he was doing, and was able to fix the garage door in a single day rather than replacing any parts. We never had any issues since then.

American Home Shield’s phone service is awful because you don't get anybody. And when you get somebody, it's outsourced customer service and they don't do well. They don't understand when the customer is not being taken care of. I had claims for the dishwasher and the toilet and the experience was awful too. But the experience with the technician from Prolectric Electrical was good. He came out, got the part and then came back and put it on, and he was done.

When everything is smooth, the website is good but when there is a problem, it doesn’t give you what is the problem. It gets stuck saying, “You can’t submit the claim,” kind of thing. I have to call the phone number and raise the ticket but calling is very different. You’re confined to particular hours of the day, which makes it more inconvenient to raise a ticket when the website has a problem.

The last experience I had with American Home Shield was horrible. I put a claim in because I heard my outside condenser motor go out. My unit is 19 years old. American Home Shield sent a contractor out and they tried to get me for a brand-new unit condenser when the unit didn't need it. They wanted to charge me over two grand for the upgrades. I ended up buying a motor myself and putting that in. My unit has been working fine ever since. I'm getting ready to cancel American Home Shield. In the past, I paid the $75 as far as the upfront fee and my ice maker is still messing up. I've done that three times. I also had problems with the hot water heater and I ended up shelling out $700.

The guy who changed all the locks to all the access points in the house was great. He did our front door, our back door, our garage door, and our pumphouse door. I would highly recommend American Home Shield.

American Home Shield was a surprise to us from our son and so far, it's been great. A contractor came out for a heating repair and they seemed to be very nice. They had to order parts then they came out and fixed it. However, it was a faulty part that they got. They said it wouldn't be able to be repaired again until the end of this week. I just got a phone call this morning and they said they will be out. The part came in and they will fix it tomorrow. They were upset that the one that they put in didn't work, but they're seeming on top of getting it fixed. The coordination was great.

I moved back to my house and I called American Home Shield a couple of times because I had some issues. Technicians came out and took care of things. They were good. All of them were very reasonable and gave me information as to what happened and what was wrong. I was satisfied. The only problem I have is that each year, American Home Shield raises the price. I started off paying 59 and now, I'm paying 79.

My experience with American Home Shield has been good the majority of the time. But sometimes, it's frustrating. I was having some issues with my AC unit and having to deal with the folks overseas can be a challenge in trying to get to somebody that can take care of the situation better. When I need to speak to somebody that can handle something, I would like customer service to get me to them instead of going by the script. That was pretty irritating. But stick to your guns and they will somewhat do what you ask of them. Other than that, American Home Shield has taken care of me through everything I need. The AC issues got resolved.

When I'm in a bind and I don't have a washer, it's difficult that AHS will get back to me in 48 hours. But it ended up working out. The techs came a week and a half later. The contractor said that they're going to put in a request that it's not repairable. That was on a Friday and I had to wait 'til Monday to get some news. That Thursday, I was able to go purchase the new washer.

The techs did what they were supposed to do on our AC and they were really nice people. It turned out that the Freon was low and they replaced that. So far AHS has been really good.

My lights went out and the American Home Shield rep told me that I had to get electrician for this particular job. The guy came in a timely manner and fixed the lights. I’d recommend AHS.

A tech came for a service request we made and he had been there before. He was always very good. I had another claim that I was not happy about. We have a Jacuzzi that has a heater on it. The pool man told me that on this particular model, some of the pipes inside are iron and they're rusty. American Home Shield sent the same person out twice and I’m not particularly fond of him. He said it was a little bit dirty when he looked at the pool heater. A year or two later, I called because the issue was getting worse. The pool man thought he could change the pipes. But the tech that American Home Shield sent said the issue had nothing to do with the rusty pipes.

The service of AHS has been very mediocre. I wouldn't do it again. The vendors don't want to work for them. You get crappy service. I tried to get an electrician to come out. It took me a long time. The only thing that was good was I had a guy that came and changed my locks. He was great. The other claim I had was when I needed a refrigerator that was broken to be serviced. The house has a gazebo and it was in the gazebo. I told the person who was booking it that I had a gazebo. The guy came out and then he found the compressor was broken. It turned out that it didn't come under the warranty because it was not in the main house. So I never got it fixed. They refunded my 100 and whatever dollars that I paid for the guy to come out. I was grateful for that. But the woman I spoke to wasn't from this country. She didn't know what the word gazebo meant, apparently.

The techs that came were professional and on time. They communicated well and they let us know what our options were as well as what they would do. Everything was fine. The only thing was the vendor submitted the claim and American Home Shield said they didn't get it. We had to resubmit it a few days late.

The day before we called, the AC stopped cooling. The gentleman who came in was very professional and did what he needed to do. He found what was wrong very quickly and took care of it. He made a recommendation that we needed to think of a new AC unit at some point soon. The units that we have in the home are not very efficient and they are not cooling the house properly. My wife was very happy with the service. American Home Shield is well worth it.

A week prior to Fix-It Now showing up, the condenser unit just stopped turning on. So, we weren't getting cold air. The guy who showed up replaced the contactor inside the unit, and then now it's working. I went online to do the claim to American Home Shield. I didn't find it difficult at all. I got an email saying that my service ticket was waiting to be issued. The next day, it said, “Issued to the contractor.” The guy troubleshot it and he found the problem right away. He had the part in his van, so he got that fixed right away as well.

I had a claim for the AC and it was simple submitting the claim online to American Home Shield. Then, I had another claim for my garage door, which was a complete rip-off. Garage door warranty says the spring was covered, and then the track assembly is not. So what all is entailed in a track assembly? The rollers or just the track itself? I got charged $124 for it plus $75 service call fee.

Having AHS is convenient when things are breaking down. recently, the tech came out to look at the fridge because it wasn't cooling and he did great.

My air conditioner needed maintenance. It was my understanding when I set up the appointment that they do maintenance. My unit is underneath the porch and there were a lot of twigs and stuff that had been blown into it by yard people. But that's not a service that's normally really provided. Other than that, the tech was really nice and sweet. He cleaned up and the AC looks better. Depending on the age of your home, it matters to have AHS.

Our toilet gasket was broken and then we had two slow draining sinks and they were fixed the same day. I did my claim to American Home Shield by internet. It was pretty fair. It was much easier than having to wait on hold or having to speak to somebody especially if you're busy and on the go.

I haven't been happy with American Home Shield recently. I had a plumbing claim. One of the plumbers came out. He told me what was wrong. Then he was supposed to call me back, and it's been a week. So, I ended up having to call American Home Shield back. Before it even was taken care of and it's been like a week and my issue still hasn't been fixed, I feel like the price is a little bit too expensive. AHS should improve on their vendors. They should also improve on their customer service and the language barriers of the customer service personnel that they have working for them.

We filed claims for a hot water tank, a refrigerator, and a dryer. The refrigerator is being replaced, the dryer was fixed, and the hot water tank was replaced. The process went pretty well with AHS and so far, I haven't had any problems.

Our heat pump started not putting air out. We was able to get the claim straight and got everything heading in the right direction with the rep. The tech told me it had a leak in the coil and they replaced it.

American Home Shield has sent Professional Plumbing here a few times, and they've done a good job. They put in a garbage disposal quite a while ago and a kitchen faucet. I'd rather have them than anybody I've ever had here. I’m very happy with them. They had to go check the lines underneath the sink. The Sears guys thought the line was plugged that was why the dishwasher wasn't draining. Professional Plumbing took off all the hoses and made sure that there was no blockage anywhere. Nothing was plugged.

So far, I’ve used AHS once and so far, so good. The toilets were leaking for my claim. The Lindsay Company came out and was very good.

I have multiple properties and with a home warranty, it’s a benefit not to have to line up service for everybody. I can just make one phone call and then AHS gets the service provided. The claim submission process is pretty straightforward but I had a billing issue where I was speaking to someone from another country and they weren’t understanding what I was saying. That was a little frustrating.

I was frustrated when my AC first went out. I had put in for the upgraded package so that my AC unit could get serviced and this was before my AC had gone out. But I was like, “Oh, it's kind of making weird noises. Maybe I need just a tune-up or whatever.” So I purchased the upgraded package that had a free tune-up in it, put in for that, and they never assigned me anybody.

Our air and heat unit weren't working. Once the techs came, they got everything fixed really fast. They were really good to deal with. They had to replace a part. I had to call American Home Shield to get the service escalated but they were responsive and really great to deal with. We had another warranty through a different company before and so far, AHS has been much better.

I put in a service request online, and the tech who came was good.

There wouldn't be any cold air blowing out when I turn the thermostat on and the gentleman from Myers did a good job. He did a claim on the upstairs unit last year so I was familiar and comfortable with him. There were a couple of blown fuses and there were a couple of parts that he had to put in there. He also put a new thermostat in because the thermostat was reading faulty as well. It was a good experience. The only thing I dislike with AHS at the moment is I would like to just make a one-time payment and not be billed monthly for a service contract. Also, when I make a claim, I know it's $75 but some of the other competitors that I've looked at are a little bit cheaper. Outside of those, I haven't had any issues and they've been able to remedy the issues each time.

Our unit was leaking water. After making a claim to American Home Shield, I received the name and phone number of the contractor. I then received a text the next day from the contractor. A gentleman came and he was very nice. He fixed the unit. To prevent it from leaking water, he opened up the line. He also said the unit was low on Freon and he added a pound. He left and another problem arose. I turned on the unit and it wasn’t really blowing any cold air. I told the gentleman that but he said he will reset the unit and it should work, but it never did. I’m still waiting for him to get back to me. He says he needed a part. I just checked with him yesterday and he had no update for me. I’ve been a week already without an AC.

I've been with American Home Shield a long time and a couple of times, I canceled them because they wouldn't fix something that it made me mad. But they just fixed my sink. It was stopped up and the guy was so nice. I told him he deserved a raise.

The repair person for our refrigerator came and then put on a new plate to control the water and ice. But the plate he put on there for the push buttons is a different color than the refrigerator and it bowed out. So it doesn't match nor does it look good. I wasn't there when they came out but my wife was there. They told her they didn't have another one. When he put it in, he said, "That's the way it goes." You can look down through the back of it. It shouldn't be sticking out like that. But everything else we've dealt with American Home Shield has been fine.

The repairman had to order some parts so it took a little longer 'cause the parts had to be shipped to us then they had to do a second visit. But American Home Shield is worth the money. They have top of the line people. I would recommend them to anyone. The only thing I don't like is that it takes a while to get technicians out here. Once you submit the claim, it takes a couple of weeks or sometimes a month to get someone out. If I had an urgent problem, it would suck. But aside from that wait, they're honest and professional people.

I would recommend American Home Shield. They are reliable. Any time I have a claim, it's taken care of. When there was a water heater issue, it messed up something in the bathtub area. A contractor came and fixed it. They were able to assist me.

I submitted a service request for my washing machine, and it has leaked again since the service call, but it’s not leaking every time. I'm still happy.

Our air conditioner wasn't cooling our house. It would run all day and it still wasn't cooling the house. I called American Home Shield to make the claim and Ramsey Air came out. The tech took a look at it and checked it. He said the compressor was going out and he needed to replace it. He came back out after he ordered the part and now everything's fine. I would recommend American Home Shield. The only thing that I didn't like was when I first signed up, they said if I was referred by a friend or if I refer a friend, then we'd both get an Amazon gift card but we never got our Amazon gift cards. We called and tried, but we never did. Otherwise, the service was great.

I've tried to use American Home Shield twice. The first time was for the AC because it wasn't keeping up in the summer. A guy came out, spent 10 minutes, and said, “Have a nice day.” I got charged 100 bucks. American Home Shield said he's not gonna do anything because the AC was dirty and there was a wire that was showing. Everything was still running. I called someone else out there. They came, cleaned the unit, and fixed the wire. I spent 250 bucks and it's been great ever since. That was my first not-happy moment.

My AC wasn't working and the guy came and looked at it. He said I'm supposed to clean the coil every year and that it's my responsibility. The tech called AHS back and AHS called me and told me they don't cover maintenance. I asked the technician how much it will cost to clean the coils and I ended up paying $400 to get that done. Then, I called to speak to AHS's rep to find out why my premium went from $59 to $75.99. I told them I find that was really excessive. I don't mind if they want to raise a $10 raise but about a $20 increase is a big swing. Also, every time I call, I have to pay a $100 deductible. But AHS dedicates a rep right away - somebody will give you a call and they will come and find out what the problem is and fix it. In the past, they fixed my washer and my fridge. Whatever the cause is, if it's fixable, they got it fixed.

My refrigerator wasn't making any ice. Repair people came out and they did a good job of assessing the situation and thought that the unit was repaired. It began making ice but what we failed to realize was that the refrigerator really wasn't cooling properly overall. We went on a vacation and came back. We noticed that while it was making ice, certain things weren't freezing properly. I called in to report that issue. American Home Shield set up a claim and it had to be a separate claim causing me to have to pay an additional fee. It then became problematic because they wanted me to get my smartphone and do a video, which I didn't want to do because it made no sense. The people have been out and they already knew. That was just pushing my buttons and I was having no part of that. That aside, I have no issue with the repair people. They've been nice and accommodating.

I had claims for my dryer and refrigerator. The timer knob on the dryer was replaced but the refrigerator is still not repaired. The first time the contractor came out, they didn't have the part so they ordered it. They came out a second time and put that part on but there's something else going on with the refrigerator now so they had to order another part. The part has been delayed. Other than that, the techs are nice, respectable, and professional.

I got ahold of American Home Shield and told them what was going on with my washer. They had me do a face-to-face conference with them. They listened to the dryer and it was obvious that there were issues. They then had the contractor in touch with us. They let me know who was going to be contacted, which was Bay to Bay. That company also reached out. We got a phone call from the tech and a text when they were close. They stayed in contact very well. For one charge, my washer was fixed within five or six days. The great thing about having American Home Shield is getting someone to come out quickly for service.

I have American Home Shield for three months now. They've been good. I already had a problem with my oven. But it was fixed. It was mostly the operators. It’s the same thing with the dishwasher. It had a switch like a light switch. We didn't know that. So, we spent too much money on just getting it troubleshooted. We paid 75 for them to check it. And everything else is theirs. That was it. They were quick. But I don't know why the contractor is called Air Kool. It sounds like an air conditioner. I had to ask them three times. Also, the customer service is from the Philippines or Mexico. It's hard to understand. Communication is a big barrier in that. Other than that, AHS was good at it. They get things done. I like the company.

Service people came for my swamp cooler as it needed to be serviced. They called me one day and they came out two days later because they scheduled me and they got it done all in one day. They disconnected the water and some of the parts were just lying there. It needed to be put back together again and made operable so that I could save on my air conditioning bill. They did a great job and I was very pleased.

The AC unit was blowing and coming on but it wasn't cold. YAZD Mechanical came out and fixed it. They were quick and everything was good. We've used American Home Shield before for some of our other houses. I like doing everything online. It's quick and easy. I've never had a service not covered so, that's always nice.

When we had a plumbing issue, the tech that came out was wonderful and courteous. He was masked. He had the booties on. He found that there was an issue that he wasn't really sure about, so he called one of his partners out. Came to find out the partner didn't need to help, but he wanted to be sure. So, he went out and got the parts that we needed, came back, and fixed it. We haven't had any issues since.

Submitting the claim to American Home Shield went great and the techs who came were very professional and knowledgeable.

I opened a service request on the American Home Shield website and the online process was very fast and efficient. Techs came in and fixed the unit. I was very pleased.

We got American Home Shield because about two years ago, my water heater went out and that cost over $1,000 to replace. We figured we'd do it with one of these extended home warranties, and if something else goes to crap, it'd be covered. American Home Shield worked for the air conditioner unit. I used their website and it seemed easy enough. It asked me what the problem was and to describe it. A day or two later, a guy called and set up an appointment. He came and told me that the drip pan for the AC unit was too small and its drain pipe had become clogged. It overflowed and flooded the attic. It drained through and ruined some of the sheetrock. He had to get a new drip pan that fit, connected it and cleared out the pipe. He also said he had to put some new insulation on some of the ductwork because it had gotten wet.

When the air conditioner was not working during summer, the contractor was able to come the very next day and fixed it. It was done very promptly. They were great.

When the AC broke down, a contractor came out and fixed it. But even though they fixed the AC, it took a month and several phone calls on my part to get them to do something. They ordered a part. It took two weeks to get there. Houston is hot. I came down there one week and had to stay in the hotel. I couldn't stay in my own house.

When I called American Home Shield about my issue the first time, they said that they couldn't find a leak. It was with the dishwasher. The man who came said that it was not leaking and it was coming from the pipe. I called back again, and they sent this other guy out and he said he couldn't find a leak but when you put your hand under there, there is a leak. It's a very slow leak. I got a pan under there, and it's collecting the water. Now, they're saying there's nothing wrong with it. So, I'm not going to call about it anymore. I wasted $200, and it's still leaking. I have not discontinued American Home Shield, and I probably won't. I'm just not very happy right now.

I’ve had to request service with American Home Shield on this same unit four times. The first time I requested service, it was online. It was easy to follow and I'm fairly technically savvy. You don't have to be to follow their website. The thing was when it was a follow-up request, the website still acted as if it was a new request and wanted me to pay $100. I tried several times and I kept getting to the place where it wouldn't let me go any further without saying I agree to pay $100. Once you pay that first $100 for the same service, it's not supposed to be charged anymore. I had to call American Home Shield. They were very prompt and very helpful and very understanding.

I've had a good experience. They fixed two bathrooms. They changed something upstairs. The second one downstairs had the toilet flushing automatically. They fixed that but sometimes, it's still flushing automatically.

American Home Shield is well worth the price. They've managed to come through finally. My experience has been that some of the technicians that are sent are less than perfectly experienced and don't make the best decisions. Every now and then they don't reach to a standard, but my standards are high. But the follow-up technicians usually are spot-on and correct the problem. The Lindsay Company did well. We've got a continuing plumbing problem. But it's gonna require reworking all of the sinks in the entire house.

I did a claim online to American Home Shield for some plumbing issues. The technician could not have been better.

My AC was not cooling and it wasn't doing anything. I called American Home Shield and they were very accommodating. Techs come out and identified what was going on. Their people had to order a part. Once they got the part, they came on out here immediately and it took them 20 minutes to fix the AC. The only thing is on the part between their initial visit and getting the parts and getting them back out to us, we didn't get any feedback. It was two weeks and nobody called to say that part was ordered. We thought maybe they had forgotten about us.

The capacitor on my air conditioner went bad and when I submitted the claim, it was kind of automated. At first, it wouldn’t accept my card and then I called back and everything went fine. Then, within an hour or two after I submitted the claim, somebody called me and said nobody could come out that day. They would come out the very next day. It went perfectly fine. Choice Plumbing, Heating & AC came out and the techs were pretty awesome. They fixed everything outside, came in, turned the AC on inside, and went to the exterior walls to make sure that it was blowing out.

The tech from May Heating and Air came out the first time and checked the antifreeze on the AC to make sure that everything was cool and that the Freon was not leaking out. Nothing was working. So, we changed the batteries and then, the AC froze. So, I called back and the contractor came back out. The other guy did the same thing and told me I might need a valve. But the problem was my couch was in front of the vent. The second time, the AC worked fine. The two technicians who were sent out were awesome. I liked the speed of repair with American Home Shield. I didn't have to wait a long time. It's a good company to have and it’s a good insurance to have on your home.

We had one service with American Home Shield and they did a great job. It was an air conditioning issue and the technicians were able to resolve it quickly. They were very knowledgeable about the subject matter. Our home warranty takes some worries off.

I've been with American Home Shield more than eight years now and their service was way better than now. Recently, I had a garage door problem and didn't want to wait for the claim. I called someone else. They told me that we probably needed a new keyboard for the garage. But since I have the home warranty, I thought why would I go and pay out of my pocket when I could pay American Home Shield 125 then their contractor would come and do it. I did that and a guy came, checked the wires, tied them together and it started working again.

I had a backup in the shower. They responded in a very timely manner. The techs were courteous and kind. They took care of my issue right away.

AHS will not honor their agreement with you as a consumer. Even though you have it in writing they come up with very creative ways to try and deny a claim. The vendors they send out to your house don't have your best interest in mind and only serve as a means to try and discredit you and give AHS reasons to deny claims.

My air conditioner wasn't blowing cool. AHS told me that a contractor would call me and they called in about half an hour. They told me when they would be out, and they were out exactly then. The tech had to change the condenser and something else. Everything's working beautifully now. Their service was very good.

My air conditioning upstairs stopped working. The service company was really quick and their guy knew what he was doing. The fuse was too small to support and that was why it blew it out. The guy fixed everything the same day. Everything went well and the unit has been fine ever since. I like American Home Shield.

My microwave, ceiling fans, washer and dryer, and disposal broke. American Home Shield contacted me the minute I filed a report and I've been very happy with their service. The first provider that came out was a plumber and electrician. He couldn't have been more professional or kinder. I've had a plumber I've used for 30 years and I had just renovated my kitchen with this current house. He changed the pipes out, then I had this roaring sound for 30 days. When I described it to the provider, they knew exactly what it was. They described the noise and the repairman came and fixed it instantly. And I was so impressed, after using the same plumber for 30 years that my parents have used, and they missed it and they didn't fix the problem.

I love American Home Shield. They said a lot of things that they would do and I took them up on it and I didn't have any issues for a while. Not long ago, my oven got locked up and I couldn't get it unlocked. I called them and they got ahold of somebody and set up an appointment and kept me informed when the person was coming and how long it was gonna be. It was great service.

I had some people come out and replace a gasket in the main pool pump. A couple of weeks later, a water feature pump failed and I called them back out but it wasn't covered under warranty. When the tech informed me of that, I went and read my contract closely, and that was what the contract said. I didn't read the fine print in the contract well enough to know that, because it wasn't the main pool pump, so it wasn't covered under warranty. But overall, American Home Shield has been good and they do what they say they're going to do.

We've had American Home Shield for a couple of years at this new home of ours and they've been very receptive. They fixed our refrigerator a few months ago. Recently, I had a broken breaker that caused power outage in our dryer. The young man that did the electrical work was very knowledgeable and explained what he did. He was quite efficient.

When we contacted American Home Shield about the AC unit, my wife was given a hard time by the AHS rep.

A tech from Frog Pro Services came out and told us that the compressor had shorted to the ground on the AC unit. He said it needed to be fully replaced and Frog Pro Services wasn't happy with his decision so they sent out a higher-up technician. He came and said that the Freon was mixed inside the unit. Someone put in different types of Freon and he said that the whole thing needed to be replaced.

Two weeks ago, my air conditioner went out. I called AHS and it took a week for someone to come out. Then, One Source came out and the gentleman was rude. I asked a few questions and he told me that he couldn't do anything. He said it was frozen outside and that I have to cut my air conditioner. They should have told me that before. Then, he said the air conditioner was blowing out hot air so I should have had it off anyway and I didn't like his tone. I was not happy with how he was talking to me. That was last Wednesday.

I love American Home Shield. But I had one bad experience with a roofer who told them that he couldn't reach me. But I got the problem fixed without having to use anybody and AHS reimbursed me my $100.

We had an AC claim for a rental property. The renters were in there when the contractor came and it went well.

For my refrigerator claim with AHS, the waterline was hooked up. The repairman came out and tried. He said, “I just gotta have this fan and I don't know if they can get it.” But they couldn't. So he helped me with what to do for the refrigerator that was brought in because it ruined my floor. He was very knowledgeable and great. Explained everything and picked up his trash. My AC went out as well and they got that fixed, too.

We were having a cooling issue. The techs who came out were perfectly professional, very well versed, and very efficient.

The outlet for my refrigerator freezer and the freezer I have out in the garage quit working. I also have a gas fireplace upstairs where the switch was not working. In one of the switches in the garage, the tech had to replace a GFI outlet that was exclusive to a freezer. He knew his stuff like the back of his hand and was able to identify and isolate the issue.

My freezer door wasn't closing very well and water was leaking. A technician came out quickly and he was nice. He removed the old items and cleaned up because water was stuck. He also ordered some parts. He replaced the door adjuster and after that, it was okay. When I have some emergency situation, American Home Shield sends a technician to me instead of me looking for one. That's convenient.

The electrical panel on our fridge went down and it stopped cooling. We ended up having to replace the fridge. But we were happy with Gilmore's Home Solutions. They were professional and easy to work with.

The claim went well. The techs were very thorough.

We’ve had AHS since we bought the house over 11 years ago and I love them. Making a call and submitting a claim works great for me because I can explain everything in my own words, write it down, and have a record of it. For my recent claim, they had to replace the compressor on our air conditioner. It took about three hours from start to finish. It's working perfectly now. Their tech was fantastic.

American Home Shield’s customer service is amazing. I've gotten both my AC units replaced. It’s totally worth it and I renewed last month. I have no regrets. The contractor wouldn't touch the appliance until I have a valve to cut off the waterline in the back. So, I'm currently in the process of trying to get that done to see if I could get it repaired. The guy who came out was great.

I like my service with them. The claims process has been great and the techs have been excellent. They were able to repair my issues. It's a relief to be able to just give AHS a call. So far, it's been really good because within the same day, they usually get somebody lined up.

Their rep answered all my questions and she was very prompt and pleasant. Other companies were like, “Go to our website and look at that.” But, I've had very good results with them. We called for a rekey on our doors and we were extremely happy with what the tech did. The ease of getting her here was awesome. Also in our house was a keyless keypad thing which isn't covered under our home warranty. The tech changed the code on that part as well. So, we were very happy.

Service is good. They just fixed the air conditioner. The contractor worked well.

The issue with the swimming pool pump was resolved but the claim for the refrigerator has been going on for five weeks. We did a virtual call with the contractor and they ignored everything we said on that call. So, it was a complete waste of time. So, American Home Shield sent someone else who told us exactly the same as what the person said on the phone. They still ordered the wrong part, and it’s still not being fixed. We're away for a few weeks as well, so we can't get it fitted till we’re back from vacation. So, it's been a bit of a nightmare. Sometimes, it takes longer than you think to get things resolved. Last time, the air conditioning took a long time but it was in the middle of COVID, so it was understandable.

My AC wasn't working. A day after making my request with American Home Shield, someone reached back out to me. Techs came and fixed my AC. They had to order parts and come back. Before American Home Shield, I had HSA for a year. I switched to American Home Shield and I get a little bit more benefit.

It had been three years since we've had the furnace checked and we had cracks in the manifold. So, we called AHS and had a company come to check it. We had to have a new furnace put in. Then recently, we had water on the floor and we had another company come out. The problem had something to do with what the company that put the furnace in did. They took some refrigeration type part that had to do with the air conditioner out of the old furnace and put it in the new one. The part didn't work in this new furnace and we had mold in there. On the other hand, our old air conditioner was from 1996 and whatever this panel thing was in the furnace, that was what made all the water come on the floor. American Home Shield paid for us to have a brand new air conditioner and we had to pay for this new part for the furnace since AHS didn't cover that.

AHS worked great for the first 10 years, then during COVID, I couldn't get my washer fixed or my dryer fixed. Instead of American Home Shield taking care of it, I kept getting turned to the Philippines. So, I dropped them. Then, I decided I'd give them another try in March and so far, so good. They fixed my fridge and my microwave.

With AHS, it's so much nicer and more convenient to be able to make a phone call and they do all of the searching. Also, they've replaced my oven and then, my dishwasher twice. They came out and fixed my air conditioner and they even replaced one of my well pumps when it went bad once. The only problem that I have is I can't type in on their website what's wrong. My washing machine wouldn't turn on and I knew it was the start button on it but I just had to put down whatever they had on there. I would have been happy to type in what I think is wrong with it. But they got on the ball right away when I contacted them. They had somebody respond to me immediately.

American Home Shield is doing well. I called them when the washer died. They sent out a technician. The appliance is from 2011, and to fix it, it would take two to three hours. I said, “With American Home Shield, if they can’t fix it, they replace it.” He said he would put the claim in and that was what he did. American Home Shield said they will pay for the washer to replace it.

The built-in microwave wasn’t working any longer and the contractor replaced it. The service was great. We've had American Home Shield forever everywhere we've ever lived and we've always been extremely pleased with them and their contractors. People should sign up with AHS as soon as possible. It saves you a ton of money and it's a relief.

We’re able to get somebody to come out to our house and do repairs quickly through AHS versus us just calling a company out of the blue. I'm assuming there's some sort of service level agreements at AHS’ side with their contractors. Recently, the condensate sensor was tripping on our AC, so the unit was shutting off. We made a claim and the submission process was very easy on their website. Then, the techs came out within two business days and I was very satisfied with the work that they did. Everything's running really well right now.

We had to get a toilet replaced. The claims process was straightforward and the technician that AHS sent out was smart, very fast, and efficient.

I love American Home Shield. I did try about two weeks ago to enter a claim and it refused to allow me to do that. I have not tried again. I'm just extremely busy, but I couldn't understand why it wouldn't allow me to do that. Other than that, I'm tickled to death with their service. I just bought this house in February of 2021, and there were issues already with garage doors and air conditioners and they have always made everything right. Everybody's been very professional. Everything, for the most part, has turned out okay. On my garage door, it's taken about four times but I think that's on the people who are coming out just resolving the one issue and not figuring out if there are more issues. I finally have a nice garage door and I'm tickled to death with that.

My air conditioning unit on the inside runs water every time the air goes off of it. I have to put a bucket in there and it runs water into the bucket. When the guy came the first time, he arrived 15 minutes before the appointment. He replaced a pipe and did some more stuff. He thought the unit was fixed, but the next day, it started doing the same thing. So, I called American Home Shield and I called the company back. They sent the guy back today and he was polite. He was very professional and he seemed to know what he was doing. He diagnosed that the pipe wasn't the issue, then he went to the next thing to see if it was the issue. He concluded that it was something else that needed to be done and that he needed to tell the company to get approval from American Home Shield to do it. He then left and said that as soon as he gets the approval, they'll let me know and let him come back to repair it.

The belts on our garage door opener had stretched out to the point that it was no longer working. I let American Home Shield know about it on their website. They got back to me within 15 minutes.

The contractor for the AC was very good, professional and knowledgeable. It took a few times to figure out what the problem was but they finally did it. It was a month-long process. Luckily, it was working a little bit. So I got a little relief, but not so much.

Everyday Heating and Cooling came out and serviced our AC and made sure it was ready for the summer. They accomplished what they were supposed to.

The toilet was plugged in one area then the toilet was plugged in the other way. The toilet wouldn't flush because the water intake valve had gotten blocked. The techs had to replace that valve and now, it works fine. The techs were amazing and I loved them. I would recommend them highly for any plumbing needs. They were responsive and quick. They came out the next day and they explained what was going on. They cleaned up beautifully. The problem has not reoccurred. We just had three different problems. Get it American Home Shield.

I've had American Home Shield in all my homes for over 25 years and usually, nothing is covered. We've called them out maybe 20 times and twice, the claims were not covered. There was always a reason why it wasn't covered. They should have more fine lines on what things are covered.

I cancelled American Home Shield. They kept band-aiding the issue. They say, "If it can't be repaired, we'll replace the item." But that's not so much the case as it is with big items like water heaters and air conditioners. I had to pay out of my pocket to get those replaced. For the little things, like a stove repair and a clogged drain, they do okay with that. But I'm paying a monthly fee and a service fee. When I combine those two together, I could add that to the cost of my service call when they come out to replace it. I was paying for something that sounded good, but when I needed them, they weren't there for me. I'm done with them. I'll use another avenue and instead of paying them, I'll just pay it myself.

There was leaking all over the basement. I did a service request and was impressed with American Home Shield's claim process. They gave me the name of the contractor and the time of the appointment. The contractor was very thorough and efficient. They pointed out some general information for my benefit as a homeowner and they answered random questions I had. The issue was something was clogged but it wasn't something that was easily remedied. They were able to unclog it and show me how the sediment had built up inside something. They also showed me how I can do the maintenance.

American Home Shield has done what they were supposed to do so far. I've had some electrical issues, a garage door opener stuff and a doorbell issue. With the electrial issue, the contractor tried to come out, looked, and basically turned around and walked away, saying, “We don’t cover that.” And then American Home Shield said they don’t cover it. So, I was like, “Okay.” On the other hand, AAA Action Garage Doors was the best. The guy was on time, very courteous, professional, quick and knew what he had to do.

The appliance guy was good. American Home Shield ended up doing a replacement.

When I call AHS, they send somebody and they respond within an adequate time. If they see it's something they can't fix, they let me know and they order the part. When the parts come in, they come back and fix my issue within a reasonable time. Also, if the problem is something they can't pick, like when my dishwasher went out, they replaced it. Recently, my air conditioner was acting up and it wasn't cooling like it should. The tech checked but it wasn't anything major. It was something he could fix.

We had some heavy rain come through the week that I put the claim in and water came through. It started leaking through a straight line in the ceiling. I filed a claim through the website and it was very easy to use. They assigned Tina Webb and they advised to give them a call if we don't hear from them within 72 hours. Tina Webb and they were very friendly and efficient. When I told them how much water had been coming in, they prioritized getting over here. They got over here and did the work quickly. There was a slight delay between when they first came over and when they came back to fix it but the guy secured the area even though he couldn't start the repairs.

Our breaker box was worn out. When you turned it off and on, it would not stay on. That one in particular was for the hot water heater and not having hot water stinks. I went to American Home Shield's website to do my claim and I was given everything I needed like the name of the contractor and the phone number. The only problem was I gave them the wrong phone number and there’s no way to edit that information. I had to call the contractor, Moen, to give them the right number. The repair people came out and did what they needed to do very quickly and efficiently.

The techs came out and changed the capacitor in our AC unit because it kept flipping my electrical box. When they looked at it, they looked at the fuse first, my thermostat next, then went out to the extra unit outside. They ran a bunch of tests with those meters and gauges to tell them all the readings, and the tech said one of the capacitors was out. The capacitor still popped for a second like it was doing before, but it didn't trip the electrical box, then it's worked ever since.

I was having a problem with my fridge, so I put in a request for service. AHS had someone come out. The part that they needed to fix was not made anymore, so the guy recommended that they replace the fridge. American Home Shield gave me credit for $1,300, which I thought was very nice for a new fridge. I just chose to spend an extra $100. They gave me a nice brand-new fridge. It was a very good experience. Everything was smooth.

They respond very fast and it's very easy to communicate. I had my furnace worked on and the techs were very good. They showed up at the time they said and they worked fast.

The AC wouldn't cut on. And when it finally did, it blew out hot air. I got the name, address, and phone number of the contractor. And they called. The tech came out, asked me to turn the breaker back on for him. He looked at it, told me it needed wiring and that they would escalate it back to American Home Shield. And they assigned us to an electrician so they could rewire it. He told us there was something that was wrong with the AC. So, they sent out the contractor again. They told us each time what the problem was. The first time, it was the fuse box. There was something wrong with that one, so they replaced that. They actually fixed the AC. AHS is a good company to go with.

The plumbers we had were very good and professional. Since the repair, we had no more issues.

I wasn't getting any cooler so I contacted American Home Shield and they set it up for Comfort First to come out. They came out and identified that there was a motor and an electrical component that had to be replaced. The tech was able to replace the motor and had to come back to replace the other part to make it to where it would turn the fan on and off. It took a week from start to finish because he had to wait on the part to be shipped. But Comfort First was awesome. They were easy to work with and very professional, personable, knew what they were doing and took care of the work, and left the house clean. I was very pleased with the experience with American Home Shield.

We have two AC units. One downstairs and one upstairs. The downstairs unit wasn't cooling, so I put in a service request. The AC guy came out and put on what he called a kick start which was supposed to help the compressor start. That worked for a few days, and it was cooling again, then it is stopped working. So I put in another service request and he came back out and said the compressor was totally shot. He told me that it would take 5 to 10 business days to get a new compressor from American Home Shield, and even then, the home warranty doesn't cover Freon, so we ended up spending over $1,000 to fill up the Freon.

The AC wasn't cooling and Myers Comfort Specialist of Montgomery came in. The tech was awesome and he explained everything. But the AC still isn't fixed it. It's going to be $1,400 on my part to repair the coil and I'm upset with that. The plan I have doesn't include all of the costs to repair the system. But I’ve referred a couple of people to Home Shield. I tell them it can't be beat. For $150 a month, you know you're protected and it's easier to pay 150 versus $1,000 or $2,000 for something.

I would recommend American Home Shield. Recently, one of the air conditioning units in a room wasn't functioning and there was another one that not enough air was coming. A contractor called right away. They came and discovered that the one that was in one of the rooms didn't have a connection. For the other unit, they fixed it. They closed another one to have more pressure in this one.

American Home Shield has Advanced Appliance come out to replace a bad compressor. They put the new compressor in but didn't clear the line and actually braised for 4 hours or so because they didn't clear the line and contaminates were leaking out before my eyes. Of course this caused the new compressor to immediately go bad as well so Cody said they would come back to (Try something else). Long story short they called a week later to say I needed to replace the system.

They are one of the shadiest companies I've met so far. I received a phone call today from someone from their team and they hung up on me. I called them back and they informed me that they had called because I had a past due plan with them. I've never used them, my mother who passed away in 2021, had them as a provider. I told them that the plan would need to be canceled and after asking me if I was selling the house or would need their services and receiving a no answer to both they then told me I still had to pay the balance of the contract since it's beyond 30-days in order to cancel it even though they've never sent me a letter, e-mail, or called me to let me know what is going on with an account my deceased mother had with them.

Been an awful experience, should not take 6 months for an appliance to be fixed. First vendor was a no show, was charged for the no show and now I have to follow up with customer service to get the charge reversed.

Everything in my garage and outside my outlet stopped working. One of the prongs for when you plug something into the wall had broken off. We called the techs in and they removed that piece and reset something. Working with AHS is very easy. I had to follow up with customer service afterward to modify the work order and they were very friendly. They helped me out again. Everything was quick. Definitely go for American Home Shield.

I made three calls to American Home Shield. One was for a ceiling fan that my sister said blew up and the electrician couldn't find anything wrong with it. It's still working. The second call was for my gas stove. I was having issues with burners and techs came out and told me what was going on with that. Nothing had to be fixed or repaired on either one of those. The water heater recently developed a leak and I was very pleased with the plumber that came out. It took a little while that I was without hot water. Other than that, it was a good experience. I just bought new appliances and I didn’t buy extended warranties on them. I feel a little bit better knowing if something happens to one of those, I can rely on my home warranty. the only thing is it’s painful to pay $100 and find out there's nothing wrong with the appliance.

I've been pretty satisfied with American Home Shield. I just had an air conditioner worked on. I scheduled the service and somebody came out and fixed it. I had them come back out for some reservice on it, and it seemed to be fine. The techs were polite and professional. AHS is convenient when stuff does break down. I just make a claim and they schedule and get someone out there. I've been happy.