American Home Shield Reviews

American Home Shield is a great company. I love their company. They honor their contract. I try other companies along with American Home Shield, and I noticed over the years, that when I call American Home Shield, it's less complications. With other companies, the process of filing a claim, getting the work done, getting the contractors out, it's a lot more difficult. So, I started cutting off the ones that wasn't effective, and AHS just was the last one standing. I got a great relationship with them. Their contractors are professional. Even if they are not, AHS will send you out one that is. They get the job done on time and correctly. So that's who I'm sticking with. Hopefully, they keep up with the good service that they've been providing for me and other customers.

Ambient Air said a bad thermostat made the unit freeze up. They put a good thermostat in and everything is fine. The second claim didn't go well. My add-ons to my contract were a septic pumping and my pool. I specifically upgraded to whatever they said. I asked, "I'm planning on having someone come out and pump our septic tank. Is that included?" They said yes. So, I paid the $125, made them set the appointment. The septic people came out and told me it would be $150 for them to remove the lid, and it was another $400 on top of that to have them pump it.

We've had some good service but AHS will want to negotiate with you over something in that's already in the contract that's supposed to be paid for. I'm not going to renew the warranty because I have to keep calling and calling. It's not worth it. I'd be better off sticking the money in a savings account and just having it when it's time to fix something. It's very frustrating. AHS didn't used to be that way. In the last two years, it's been a fight.

I used American Home Shield for one service and it must have taken me about an hour to work with the representative to get the appointment set up, which was ridiculous. The rep was having issues with her system so, she had to reboot it a couple of times, and when I gave her my Visa card, that didn’t go through twice. So, she had to reboot that again. Then later on, I got a notice that they were not able to process my payment. So, I had to go online and I had to re-enter the information again. But once I got past that, it worked out good. There were two toilets and one was running regularly since we purchased the house. But the other one completely stopped filling up. Or it would take two hours to fill up the tank. In Omaha, the water is very hard and it created some problems. So, it was two systems that were replaced and now, everything’s fine. I saved money but the repair took a long time.

I like American Home Shield well. They're typically good to work with as far as scheduling contractors. If I have any issues, they take care of that right away. Their coverage is good too. My recent claim which was for an AC unit went well. It was the thermostat and the tech just had to do a minor fix on it. Anybody would wish that they covered a little bit more especially where AC repairs are concerned because it’s still quite pricey if it's a major unit issue. But still, their coverage has saved me a few thousand dollars.

The AC quit working. I called AHS and the rep was very helpful. The tech came out the very next day. He knew everything that was wrong. He fixed it in minutes, and got my AC back on.

American Home Shield has been great. The same can be said about their timing and they get people out as soon as possible. The process of paying the claim could be faster but some things take time. I'm okay with it. My washer went out and they sent someone out. They actually had to come out twice because the first time they came the manufacturer said that what I was hearing was normal. I made a video for him. I then had to do a second video during which I was yelling because I could not be heard because the bearings had gone out in the washer. They finally said that was not normal. They told me they were gonna replace the washer and they would send us a check within 21 days. I haven't received that yet. I had a TV go out about a year ago too. American Home Shield did well and it was about the same process.

My air conditioner was not working and the techs that came for it were great. The issue was resolved the same day. I had a previous repair a couple of years ago with my air conditioner as well and that was fine. When you have American Home Shield, you don't have to pay a huge out of pocket. The scheduled maintenance is always scheduled timely. It's very convenient.

The recent experience for a plumbing issue was excellent and it was taken care of. I waited a day or two and it was very successful. But the previous one was horrible. I had a plumbing issue and the guy said he was not gonna put the snake down because it looked like he would cause more damage. He didn’t know how old the pipes were and we didn’t have the thing that’s in the kitchen or laundry room that they could put a snake through to get rid of the stoppage area. He also said that it wasn’t covered. So, the contractor didn’t resolve it and they wouldn’t.

I had American Home Shield when I was in California because it was recommended by my co-workers. I also had it in New Jersey and here in Maryland. Compared to another home warranty, American Home Shield covers more. It's pretty laid out what they cover. Also, they fixed everything that I asked for most of the time or replaced it. I'm pretty happy with them and I've been pleased with what they offer. I had a run-in with one of the vendors and American Home Shield was able to switch them out right away for me and get another vendor. I would recommend their company to others. Most recently, I had a plumbing issue where my toilet wasn't flushing as well. Technicians came out quickly and they diagnosed the issue. They knew what it was and in 10 minutes, they were done. They gave me tips on what to do to flush properly. They provided excellent work.

American Home Shield seem to take care of the things that I need taken care of but you have to hold and wait in line to get through. The washer locked up and it wouldn't open. So, the contractor came and fixed it. Then, they fixed the dryer and they're working on the dishwasher. The claims process with AHS is reasonable and better than most companies that I've dealt with. The tech who came out for the last three calls told me he does all he can and he does. He tries to work me in because I'm not always home.

There was a leak and there was ceiling damage that occurred in my home. I contacted AHS to have a roofer come out because that's where I assumed it was coming from. The field adjuster stated that it could be the HVAC system that's leaking because of where it's placed above the ceiling. I contacted AHS and Orr HVAC did an inspection. They inspected everything up in the attic and stated it was not coming from the system. They couldn't find any indication of a leak.

Most recently, somebody came to fix the drywall. The service was quick and the service guy was very professional. With American Home Shield, you can fix your home with less headache.

So far, I like AHS. Their service has been very good. Usually, they assign the technician or somebody to do whatever needs to be pretty quickly and seems to be doing the work. I had two appliance claims, one was a dryer that needed to be fixed. The technicians fixed whatever part they needed and it works fine now. The other one was a washer. First, they thought they had to fix something or replace a part, but then they determined that they couldn't. So, I got a new washer from American Home Shield.

The first time I had service with American Home Shield was great. The second time was less than satisfactory. The representative that was representing American Home Shield was pretty disrespectful to the gentleman who came to our home to do the technician work. His English wasn't perfect and she just made a bunch of snap assumptions like he spoke Spanish, which he didn't. He's from Africa and there are 54 countries in Africa and he's living in this country trying to do his thing and I didn't like the way that the woman that was on the phone treated him. It was in regard to my garbage disposal repair.

My refrigerator went out. The tech was knowledgeable. He said, "Well, here's a problem. But I'll see if I can get the part." They don't make the part that I needed. So, they settled with me. I bought a bigger model and they gave me $1,261. They're delivering my new one. I've heard some horror stories about AHS but they've treated me well.

The fan on the oven was running very loudly. I did the claim online and I got an email saying that Sears was coming. The tech replaced the fan. The experience was easy and the service was great.

I had a claim to American Home Shield on my old dishwasher, so I had to buy a new one. AHS got me somebody for it. Some of my claims with American Home Shield are a little weak. A technician came for my faucet, but he wouldn't do the faucet unless I got somebody to come out and do the sink. I had to pay because I had a leak in it. I had to pay $1,500 to get somebody to come out here and dry it.

The water heater in my house broke all of a sudden. There was a leak in my water heater. I called and filed a claim with American Home Shield. They sent one company. They came and just took a few pictures. Then I got a call from American Home Shield saying that the water heater was not covered. The failure was because of water pressure. I said, "How can someone figure out if it is related to water pressure?" Just by taking a few photographs, how can some company say that it's because of water pressure? They did not check anything. They did not bring any equipment to check the water pressure. AHS said they would do a second opinion through Assurance Plumbing. Initially, they did not come out. They just did a video streaming thing. After that, they sent the diagnosis report to American Home Shield. Finally, when they came, they did a good job. Everything worked out well.

We had a maintenance check for the AC. I could log in on the internet but I just called American Home Shield. The rep had an accent but I could understand her. I’ve had the tech before for a few times now and he's been good for us.

American Home Shield is a great service. They're always on time and they never let you down. Recently, the water pipes were hammering every time I would flush the toilet. At first, I couldn't decide how to put the claim in because there weren't any box that would explain the problem other than "toilet problem." In this case, it wasn't specifically the toilet, it was the piping of the water that goes directly to the toilet. It could have been a little bit more explanatory to be able to describe it. But other than that, they fixed everything.

For four years we've had AHS. Recently, they were supposed to fix a leaking toilet. It was a flapper, which we know how to do, but we'd already paid the $100. It wasn't a float-type toilet. It was a newer one that has the sensor and the sensor went bad. So, they replaced that. They were also supposed to fix the leak in our water hose pipe that's out back of the house that's connected to the house. But they said they couldn't do it because it was outside the house. It wasn't recessed. I was like, "Who has a recessed hose pipe? That doesn't make any sense to me. It is part of the house's plumbing." They said, "No, we don't do that." Then, no one ever called me back from American Home Shield to let me know what was going on. So, I called my son and he figured it out.

The contractor came out and they thought they fixed the problem with the air conditioner. But it wasn't resolved. So they came back out and found out the part was messed up. The tech fixed it and that was it. It got fixed on about the third try. But everything worked out great. They were a great company. American Home Shield is really good about forwarding the request to whatever company is supposedly coming out. They always tells us as the process goes on that you've been assigned to a company and they should call you, but they always leave the number of the provider. So you can always contact them. I like the way they do that. But they may want to remind the company that's coming out that they need to contact the consumer. Because there were a couple of times that the company called the day that they were gonna come to say that they were coming.

The stovetop stopped working on us and it was making a clicking noise. I made a claim and American Home Shield gave me a replacement. It works a bit differently than the other stovetop but it works great overall. My wife is happy with it. We're very happy with the service AHS provided us.

Our washer has this filter thing way at the bottom that you have to pull out and clean. We didn't even know that existed and we've had it for 10 years. The tech cleaned that and the washer was fixed. He did an excellent job and he was very quick to respond. He let us know that if we had any other issues, he would come back and help. It was all taken care of.

The online booking was super easy with American Home Shield. The company they picked came quickly. The guy was super professional. It was a cost-benefit savings to us. It was a great experience.

I'm very dissatisfied with AHS. We had an issue with the air conditioning. The techs flushed the pipe supposedly. But it's leaking more now than it was before they looked at it. I had another issue regarding the oven. I have issues with the provider they use sometimes. They seem a bit shady because they're hard to get ahold of. You finally get ahold of them and they say they ordered the part. Three weeks out and you’re going on back and forth and having to keep calling and checking. Also, they don't waste any time at all taking the $100 upfront fee. But when it comes to getting the services actually done, the providers they use, sometimes they schedule them out so far in advance. When the appointment finally comes, you gotta wait. Either they're late or they give you this bogus time frame, between 10:00 and 4:00 and they're like, “I could do 8:00 and 12:00, or 8:00 and 10:00" and then they may or may not show up. It’s tiresome.

My roommate came home and there was water all over the floor. We weren't sure if it was the tub or the toilet. I didn’t want to let it continue, so I called American Home Shield. They assigned me Evans Plumbing. They were amazing. The technician came and he was prompt and he let me know when he was coming. He listened to what problems I was having. He diagnosed it and told me what was actually going on. He fixed it and said if there were any issues, he'd come back and fix it again. I haven’t had any problems with that toilet since he fixed it.

The guy from No Problem Heating & Cooling who came last time and serviced my air conditioner had me so pissed off I couldn’t even see straight. The guy was like, “Ugh. Smells like water down here.” He said, “Your air conditioner’s dirty,” and then he said, “There are two burnt wires in the capacitor, and the compressor is bad.” He was rambling on and on. He said, “Oh, you're gonna get denied.” I said, “You're the one writing the report.”

I had an issue with my air conditioner. When I ran a claim on it, AHS did a really good job. So, I decided to keep it. Recently, I had a clog in my sink. The techs did a good job. They got a 50-foot snake and ran it down the main line, and it busted up the clog.

I don't like that when an appliance breaks, American Home Shield doesn't match it. I put the best appliances that I could buy and they put inferior products in. Recently, they had Aza Repair fix two appliances at the same time, the refrigerator and the microwave. The microwave stopped completely, and the refrigerator wasn't cooling properly. The settings kept changing. The techs came out the next day, and they were quiet, did their business, then left. The refrigerator is acting up a little, but it's staying cool.

The contractors show up on time. However, the issue right now is the washer and dryer. They came and looked at it. Now, they're saying they're waiting on parts. We've waited probably five months for parts to get this thing repaired. There was another claim for the refrigerator. The contractor was only able to do the repair that the warranty would cover. We're discussing whether we're going to change home warranty companies or not. We have a pool and American Home Shield won't cover it. That is why we need to figure out what we're going to do next to get somebody to cover everything, plus the pool.

I was very happy with their contractor JKT. The techs were extremely professional and very knowledgeable. They were able to quickly identify the problem and let us know what was going to be fixed. I've had issues with service professionals speaking down to me before because I'm a woman but they were very kind and did not make me feel dumb at all. They had to replace a fan and the spark plugs for the air conditioner. I would definitely tell my friends, especially those who are first-time homebuyers that they are going to do themselves a huge disservice to not have a Home Shield warranty. We have had so many little things that would have cost us thousands of dollars that we were able to do through Home Shield.

When I use the shower, the water would fill up as opposed to draining. The techs were professional. They walked my husband through what was going on. AHS is a reputable service and my experience so far has been excellent.

The first time the techs came, the head guy was from Ukraine but he spoke English. He was very efficient and knew his job. He knew exactly how to take the unit apart and it was not even 15 minutes for everything. They diagnosed my unit. The lower drain hose broke and he had to order the part. Four days later, they contacted me to replace the part and it worked like a champ.

I like the ease of getting things done with American Home Shield. I had a claim for an appliance that had been left for us from the previous homeowner. I guess it was so old that there was a whole bunch of buildup in it. So, the tech had to clean that out. That was causing it not to work properly. The tech did a really good job. He was very knowledgeable and helpful.

The tech was very good but I have to have a complete AC replacement. I was told how much I was going to have to pay for it and American Home Shield is covering the rest. So, I had to okay that price and then the stuff that's needed would be ordered. I’m satisfied with AHS though I would have liked to see them cover more of the cost. But things are what they are.

The contractor was satisfactory and helpful.

I love American Home Shield. Thank God that the young man that I spoke to a few months back was telling me about what appliances are saved and what was helped. We bought this house two years ago, and the appliances are from the old owner. So, we have no idea what works and what doesn't work correctly. So, I’m very thankful. I'm very satisfied with AHS.

We had a leak and the plumbers couldn't find it but they said to keep an eye on it. The leak came back and K&S Plumbing Services came and replaced the garbage disposal, where it was leaking from. It worked out okay.

The American Home Shield rep said that the AC already has been addressed, so I would have to pay an extra fee for the second visit. The AC was serviced one month back, it has gone down again. So, I said, "Let's cancel the American Home Shield policy for me, because I have other options as well." When I said that, she acknowledged and said, "Okay. We will service the second service for free for AC." And the company who came for the second service was very good and experienced. Although he was old, he did his service very good. The first AC company who came, that guy was young, and just did everything in five minutes. So, it was not a surprise why my AC broke down in 30 days.

The fan on our AC wasn't working. The service people that came were wonderful and got the AC up and running. I was satisfied.

I had four people come out and fix my AC. Every time they came, they would say the unit was working great and they leave after 10 minutes. After which, the unit wouldn't work again. I liked the first guy that came out. He was honest and he said he could not fix the AC when it was working. It would go on and off, on and off. I kept calling Home Shield to let them know that the unit was not getting fixed right. They said someone would call us back but no one did. I had no AC and it was the heatwave. I was ready to cancel my warranty with Home Shield. They seem to send people that don’t really do anything.

The heater wasn’t cooling right. The tech came out and checked everything, and couldn’t find anything wrong with the unit. So, it seemed to be working fine.

I currently have two active policies with American Home Shield. I like that when something goes wrong, I have a number I can call that normally comes out and fixes it right away. I don't have to search around for a reputable repairman in the area and that particular appliance. Peck General Construction came out to repair two things. We had a washer dryer where a dryer belt broke and they had to replace the belt, which they did right away. They did a great job on that.

The pump of our pool went out. We called it in and everything was perfect. The tech got the pump back in working right away.

I reached out to American Home Shield by internet. I’d rather do it than to wait on hold for somebody. Parrott Plumbing came out and they were good but the repair has not been completed. I'm not recommending AHS to anybody.

My icemaker was not making ice and there was a leak. The ice maker is dumping water outside of the refrigerator. I tried to call Beyer, and they said that they were closed. I reached out to the technician, and he said to call Beyer to schedule an appointment, but I need help immediately.

My claim was for the microwave and the dryer and AHS was quick to send someone. The tech did a good job with the dryer. The top of the felt strip was coming out so he put a new one in. I'm just waiting on my microwave as I didn't hear anything about it. So I ended up purchasing one myself and emailed the receipt and information.

I had some piping claim to American Home Shield, and the folks that did it were great. I had my double oven replaced. That ended up working out well.

My fiance, Teddy, has a couple of houses and he’s a big advocate of Home Shield. I asked him, “Why is my house under this?” He said, “They’re gonna help you so much.” For me though, as long as you keep your foot on their back, you’re good. The last company Home Shield sent the other day has not been doing so great, and it’s been taking me since July till yesterday to get somebody to send a different service provider out. I bought a new air conditioner unit and they never installed it. They just set it on the flat. I didn’t realize it because when I turn wall unit on, it’s coming on. I thought, “Why is it not getting cold?” I paid for another service myself to come out, and they told me that it had never been installed. That’s when I went back to Home Shield to let them know. Overall, the service hasn't been beneficial at all, and I should have done it myself. I would probably do a better job.

I had claims to American Home Shield for the range and a refrigerator. The technicians got out here fine. It just took forever to get the part they needed. After some time, AHS decided they couldn't get the part. So then, they just gave me money. One appliance has been repaired and one has been replaced. Overall, there's a little lack of communication on what's happening but other than that, I like AHS.

We came the home and the shower broke. The knob to turn the shower came off. I called Ameican Home Shield and J-Star came out. They replaced the valves and did a great job. The tech was very attentive. I was very satisfied.

At first, my AC was making a loud banging noise, then just hot air and the fan was not turning. The techs made the appointment in two days, and they were out here on the second day. They fixed the AC immediately, and within an hour, I had air. They were excellent. I was a little skeptical, because so many home warranties are not doing what they say. They're not fixing things, or if they can't fix it, they're not replacing it like they originally agreed to. I was really thinking about just not having a home warranty after all this stuff I keep hearing, but I didn't cancel my warranty. I had no problem with American Home Shield, and I couldn't have asked for a better service. I am very happy.

I’ve had AHS for five years and I like the security of knowing that if something breaks, I can call and they'll fix it. For my recent claim, Progressive Appliance was great. My dryer quit working. They changed a couple of parts and they got it going on the same day.

American Home Shield has assigned me good contractors to solve the problems. I had a plug that was burned up to crust. It had caught on fire in the wall. Fortunately, it was an exterior plug, so it was on the brick not on the sheetrock. If he hadn't found it, it could have caught fire.

Our garbage disposal stopped working and it was leaking. The contractor came and they were in and out of here within 30 minutes.

I had my AC go out and while American Home Shield was very understanding and quick to approve of the claim, they had to ship parts. The shipping of the parts was taking over two weeks. Meanwhile, I have no AC at the house and I live in Arizona where it's over 110 degrees. I tried to see if there was some type of alternative plan. Unfortunately, there wasn't so I had to get a hotel. I had to do other means while waiting for the parts. If the part is over a certain amount, they ship it out instead of letting the contractor purchase their part and get reimbursement while it's on hand here.

For what I've needed AHS for, it's been fine. I've used it twice since I've had it for a repair of a dishwasher. More recently, an air conditioning unit. Both times, the issue was fixed.

The garage door opener was not working. The techs came out the next day. They had to order the new garage door opener. They came a week later and put it in. It was all good.

Our freezer had stopped working and the plug had stopped working. I didn't know that the plug was attached to another plug that had the trip button and the trip button was off. It was a stupid mistake on my end and the tech was knowledgeable. But there are a lot of stuff that American Home Shield says they cover and then end up not covering. Our water heater broke and they told us it would take three weeks to get a new water heater, so we ended up having to buy a new water heater so that we could get hot water. We almost canceled our membership after that. We’re still frustrated.

American Home Shield is there when I need it and the service is timely. For little bitty jobs, there's a guy that shows up. Lately, there's been a problem getting anybody to come and do a one-hour quick fix. I had an outlet that died and a tech came out a day later. He was nice and professional. He fixed it and he did a good job. Go ahead and get American Home Shield.

I like that American Home Shield offered the warranty also on appliances that I have and the different options. I haven't had any issues with them as far as when I need service. It's been timely, and I get who I need. My hot water heater went out. The techs said the electrical line was too short. They refused to put the new heater in until I got that extended. I was able to get somebody to come and do it that day to extend the wire, but then it was a couple of days before they could come back out and install the hot water heater. They replaced it and I like that it works.

American Home Shield’s timeliness has been good. If I request for service, I get a notice back that says 24 to 48 hours. But usually, it's back within an hour. Somebody's already provided and then, I communicate with them. I've used AHS for the fridge and the ice maker and the second time was for a dryer timer. Both were done great. So, I had no issues. The tech from Razorback Appliance was awesome. He was friendly and courteous. He was an older individual but he was willing to work with when I wanted him to come out. AHS is a little pricey but I’d recommend them.

My unit was running and it was pushing air out, but it was not cool air. I put in a claim request that day it happened. I tried to submit it online at first but it kept telling me there was an error. I called and talked to a representative. She told me there was a problem with the website. She took my claim and was very nice. A guy came out here. He was only here for 15 minutes and he fixed it. The unit is working great now. I recommended American Home Shield to somebody after that experience.

My first bad experience with American Home Shield was when my microwave went out in 2020. It didn't get repaired until 2021. One guy came in during covid. I told him to take his shoes off. I could tell in his face he was pissed. He told me he'd fix it and I would hear from the company then he left. He didn't check anything. It was not even five minutes that he stayed here. They called me and said that it couldn't be fixed because it needed to be lifted up. American Home Shield sent another company. The two women that worked were very sweet. However, when they put the parts in, the parts were no good. They said they would be back Thursday. But no parts came in, so they didn't come back. It took them about a month and a half.

My ice maker went out and American Home Shield replaced it. It has been working fine. AHS was very professional and got it done right away.

We've had great experiences with AHS. The tech that came out for my recent claim was very professional and nice.

I've had a very good experience with AHS. For my recent claim, anytime I tried to wash, the washer would overflow into the garage and flow out the garage. The technicians that came out were two guys, an older guy and a younger guy. He was teaching the younger guy. They did that snake thing and the drain where the stack was. He checked to see the sewer and he said the sewer was plugged. So, he did both of them. They were in and out of there in split second. They knew exactly what to do and it was over. It's now functioning great.

American Home Shield sent Discount Contractors and they replaced a shower handle that was leaking. They did everything in one visit. Everything was excellent.

I had three refrigerators and all three have issues with them. One refrigerator wasn't cooling properly, the other refrigerator wasn't sealing properly and the other one wasn't defrosting properly. It was putting water into the fridge part from the freezer. The tech got all three of them right where they needed to be.

They came right away and the technician was very informative. But when I called the office, they weren't. It could have been a language difference type of thing. But I had to call to find out when they were coming and get a little more information on what was going on with the AC.

American Home Shield is a complete scam. I had a plumbing issue that ruined my downstairs. The tech fixed the commode and found some of the water had leaked. I didn't know that they weren't gonna fix the hole but the guy told me they were gonna fix it because he had me take pictures. So, I have no confidence in Home Shield whatsoever. Plus, before that, my air conditioning went out. I got screwed over. My wife was bedridden and I had somebody else call Home Shield for me. I couldn't take care of my business so I found somebody who could but I should have called them first as that's how I ended up spending $10,000. Home Shield told me, "Go to hell." I'm trying to get somebody else right now.

Our first claim with American Home Shield was on the air conditioner that quit. The technicians that came out fixed that. The next claim was for the hot water heater that popped and started leaking. The technicians took care of that too. I also turned in a claim when our washer and dryer would not work and the room that we were in got flooded. Come to find out that once the circuit boards in the washer and dryer dried out, the unit went to work okay. But the repair company showed up and checked it out. They kept the work order open until I was sure everything worked okay. I was very well satisfied. The tech was professional and knowledgeable. I recommend American Home Shield all the time.

I've had American Home Shield for several years and they've been doing me good. If I just call in a repair person, it's gonna cost me a lot more than my copay. When the motor of my unit would turn on but wasn't blowing cold air, I called American Home Shield on Friday and a tech came out on Monday. The tech said something about one of the fans going out on the unit itself. He got the work done pretty quickly.

So far, I've only had to use American Home Shield a few times. The times that I've used it up until my current one has been okay. ANO came out to fix my refrigerator. They came out pretty fast within three or four days, but then they had to order parts. That took about three weeks. Once they got the parts, they got the parts on a Friday, and they came out on Monday and finished it.

American Home Shield sent the dishwasher, and they have some rules where they can't replace with additional hoses. First, they sent it where the vendor came, and he checked. As per the rules, they can't put the additional hose. I understand. But there is already an additional hose with the old dishwasher. And he said, “Call it. They will send some plumber.” I spoke. And they sent some plumber. He said he took the address during the long weekend. But he said he didn’t have the order. Again, I followed up with the customer representative. He spoke to him. And that day, he said he’s not covering my house area. So, it has been one week he took to tell that he’s not covering that area. I was upset. AHS put one more order to somebody to come and install the dishwasher. I need to follow up with them today. It has been four days, I didn’t see any progress with that.

I'm not satisfied with American Home Shield because I just put in a work order for my AC unit and I still haven't heard back from them. The guy came out and saw a wire was loose and the same wires were touching other components, and the board needs to be replaced. But I haven't heard from anybody about that. Before I called, Home Shield already closed out the job without the company even telling them what was wrong with the unit. So now, the company is waiting on Home Shield to close out this job so they can come in here and charge the hell out of me. The AC company was supposed to be sending over what parts they needed to order. But that was three days after they came out here.

There was some leaking under the sink. So, a plumber came here. He checked out the issue. He had identified how to fix it. Also, he proposed to do some changes. He did it in a timely fashion. He was transparent. He explained clearly what happened and how to fix it. He did a good job. And after that, I was checking all these leaks behind the sink and everything was perfect.

I love American Home Shield’s service, and I would highly recommend them. I call this number I have, tell them what I want and they’ll say a contractor will call me back. Fortunately, the plumbing is the only thing I’ve had an issue with. I had had another service and had them out to fix my bathtub. I already was paying a monthly fee to them, then they said, “It’s gonna cost you thousands of dollars to fix this. It’s really too hard to fix.” It’s in a bathtub that I don't use very often, so I let it go for a couple of years.

I sent in a claim and the plumber would not call me back. He would not pick up. We finally got connected and he was supposed to come, but he came at an earlier scheduled time, so we couldn't meet. After that, I called American Home Shield. I asked them if we could change the folks because these guys were not responding, and I've always had that issue to reschedule. But they said they couldn't do that and that it's in the policy and to give them one more try. I gave them one more call. But then at that point, American Home Shield had put in something where it was a redo.

The only problem I've ever had with them was when it came to my air conditioning. Whenever it gave up on me, it was always because it needed Freon and AHS was paying some ridiculous amount for a pound of Freon. That meant that as a consumer, I had to pay 90% of whatever the cost was. This was outside of the tech visit. As a result of that, I stopped doing business with them and started with another company.

American Home Shield’s response in their website is good. It’s very intuitive and easy to work with. The only one negative experience was with one of their vendors. He was a little grumpy. But I've had AHS vendors come over five times and every time, it's been smooth. There was a faucet leaking and a toilet flapper issue. The techs were quick to respond and it was seamless.

We went to turn the garbage disposal on and it would not come on. When Mr. Rooter came, the tech found that a switch underneath the garbage disposal needed to be reset. He was very polite and very efficient. Within a matter of minutes, he had it working after he reset the switch. I'm quite pleased with AHS.

I have the warranty and I used it when our AC stopped blowing cold air. It was only blowing hot air. I did this claim through the American Home Shield website and that was perfect. It was very easy and manageable. I was given the service provider and their contact information. We received a text message stating that they will call us. But most of the time, we have to call the service provider.

American Home Shield is a great company to go with. They're fast in their service and they have knowledgeable people. The guy who came out recently was wonderful. He was very efficient. There was extreme noise with the machine. He had to order some parts. I waited a few days until the parts came in, then he called me, came back and fixed the machine.

My AC wouldn't set the temperature and it wasn't keeping it up. I got assigned a company and they were terrible. I called American Home Shield and the rep was able to find me a different company and hopefully refunded me my money back from the first vendor. The second company, Young Mechanical, was phenomenal. He came the next day and gave me insights and advice. He was really helpful. AHS is willing to help the customer and they have great customer service.

I called American Home Shield when I had a problem with my dryer. The next week, midweek, American Home Shield had somebody come out only to find out that some of the parts I needed weren't replaceable. The repairman opened up the door of the dryer, looked at it not even for two minutes and told me the lint trap was bent. He went to go order that part first which was not even what I called about. I called ‘cause it wasn't getting warm and drying. Then he came back and said they didn't make those parts anymore. He went out to my driveway, made a phone call, came back and told me American Home Shield was gonna replace it. The very next day, I already had a new dryer ordered. That process was very fast. The only thing I would complain was I had no dryer for two weeks.

I really like the service of AHS. I like their timely response. I am also saving money.

We had a furnace go out at my rental property. American Home Shield sent a contractor and they replaced the heater. Also, the air conditioning unit started malfunctioning and I asked the same people, "Hey, do you guys do service to weatherize?". They're like, "Yeah. Your unit looks pretty old but we'll be able to do it". Sure enough, I started having issues. When the unit really started to fail, I called AHS and they sent another company called Chronister Enterprises. The blower motor kept going out because the air conditioning unit was failing. I called again for the entire summer and said, "Can you guys please take a look at the air conditioning unit?" The guy was like, "Nope, that's not it. Your tenant let the filter get sucked into the thing." That didn't sound right. My tenants went through the entire summer with a newborn baby in the house with no air conditioning.

We had a pipe leaking under the sink. Our experience with them was easy and quick.

It's been several months and my washing machine is still busted. American Home Shield assigned someone. The guy they assigned won't come to my area. They said they were going to reassign someone and it's been another month almost. So, I'm considering canceling altogether and finding a different warranty company because this is getting ridiculous.

The rekeying guy was great. But every time I call American Home Shield, with the exception of the rekeying, the contractor they have always comes out constantly looks at his watch. He has 15 minutes to actually do the service call. He often claims that he couldn't do the work, it's not covered. And ends up leaving without doing anything. And I spend $75, and it's not resolved. It has been a disappointment. Even though it was free to me, I'm still paying $75 for somebody to come out to do nothing.

We've had a policy with AHS for six years right now. We have three houses now that are under AHS. The last time they came out to our house, was for the capacitor. They also went to one of our rental houses. The time when we had air conditioning off completely at the house, that took a total of three weeks in July and it was really hot. It was four days before they could even get out there.

I was having some AC troubles. I called American Home Shield and spoke with someone. Customer service was great. The technicians that came were good too.

I had my dishwasher worked on recently and it was perfect. The tech showed up when he was supposed to and he was awesome. He didn't have the part so he called one of his buddies. They didn't have a part either. He said they've been trying to get parts for a while. He tried another thing. He kept looking until he found the problem and fixed it. It was exactly what anybody would ever hope for. He said that the brain was not functioning properly and that he needed to put in a new motherboard. The dishwasher works 100% now. The tech told me that he works on old machines so if I have any further problems, I can actually ask for him specifically.

One of the stove burners remained on and we had to turn the breaker off to turn the stove off. When R&D Training & Technical Services came out for their initial check on it, they had to order a part. The turnaround time was pretty good and then they came back out and fixed it. I haven't had any issues with AHS but the pricing is a bit much. They went up on the deductible that I have to pay when I file a claim.

The tech from Reliant was very nice, friendly and prompt. This winter, my furnace went bad and American Home Shield replaced it and it didn't take any time to get it done.

When the contractor came out, they examined the refrigerator, and they had to order the parts. So, something that I did towards the first of the month didn’t end up being finalized until the end of the month. They just ordered the parts for the refrigerator. I was without a refrigerator because it wasn’t getting cold. But the freezer part was somewhat cold, so I had to transfer everything from the refrigerator part as much as I could to the refrigerator part so that it would have some coolness. And once they called and said that they would bring the parts, I had to unplug the refrigerator in its entirety for 24 hours, and they came out that Monday. So when they came out that Monday to put the parts in, by that Wednesday I still didn’t receive any ice. So, I called them back and they said to do the recall. I did that, and they called back and asked me what was wrong with the refrigerator. And I told them that everything was fine as far as the coldness but it still wasn’t making ice.

The tech was great but the appliance stopped working again. He came out yesterday, ordered a new part and said he's gonna come out when the part comes.

I’ve been feeling great with my service with American Home Shield. I love it. I have recommended a couple of people to AHS. Back in May, I made a claim for my air conditioning unit. The contractor came out several times before they could get it correct but it’s fixed now. The tech was nice and professional. And I just had to pay the deductible.

If something breaks in your home, American Home Shield is good to have. I had them when I was living in Louisiana and I just restarted up. Recently, Flash Garage Door came out and everything went well.

The power was going out in the hall and going up the stairs. The tech came out and checked the breaker and several things. He said that it was the switch plate or the thing when you turn on the lights and he had to replace that. We did the claim with American Home Shield on a weekend and he came that Monday and assessed it. Then, he had to get some part but it was done very timely. I've had American Home Shield for almost 20 years off and on and this is the third home that I've had them. I've heard people complain about them but I've never had an issue personally.

So far, I am liking the service of AHS. I'm comparing it with the one I had prior to this one, which was 2-10 Home Warranty, which I did not like. I left them and came to American Home Shield because their contractors were lousy. I'd have to call them back. Each time I called them back, I had to pay more money. However, I found out when one of the 2-10 representatives called that American Home Shield uses the same contractors.

I had several appliances go out on me and the most recent one was the microwave. You would open the door and it would make the sound like it would be running. It was doing that for a week then it just stopped working altogether. After you submit a claim, American Home Shield lets you know your order has been processed and it's been handed off to a contractor. They'll be reaching out to schedule a time. I'm very satisfied. I would recommend American Home Shield.

It took very long for me to get my AC unit repaired because there were some mishaps and some miscommunication. A part didn't arrive and it really delayed the process of me getting it repaired. I had to go out of my way and buy a wall unit because there was no definite timeframe, even though they told me two weeks. Other than that, I like American Home Shield. I never had any problems with them with my old property. I've had the warranty again for a couple of years and my AC went out. It was very handy for me to have AHS.

I connected something and the breaker was knocked out. I restarted it and the issue happened again. The third time it happened, the breaker wouldn't come on. The tech was awesome. He explained that there was a wire that was put in and it was too thick. When I put in the outlet, it was connecting wrong. It was an older wire so that also affected it.

The garbage disposal was leaking. The contractor came on time and they did the work very fast. It just took 20 minutes and the tech was done. But the contractor for GE was really slow. He took three weeks just to change my microwave. Other than that, I'm very satisfied. We've had everything covered.

I've been generally very satisfied with AHS. There were two appliances involved in our recent claim with AHS. One of them was my refrigerator and the other one was a dishwasher. I submitted it by calling and speaking to an American Home Shield agent and then doing a video. It wasn't that difficult. I was able to get through the first time I called. The ice maker was not functioning properly and it was repaired to my satisfaction. It now functions properly. Mike, was excellent, very responsive, took safety precautions from a COVID perspective, polite, professional and efficient.

Every time I tried to wash something, I'd have to come back, check, and push "spin only with drain" to get it to finish. The purpose of buying that larger drum was to be able to wash my comforter. But it was constantly going out of balance. I put in a claim with American Home Shield and a technician called me and asked me a number of questions to make sure what my situation was. What I was happy about was after speaking with me and having me describe the issue, giving him the model and serial number, he ordered the parts. The parts were mailed directly to my house, where I retained them until the technician came. The technician came, took one unused part back and sent it back to the factory. I made sure on the receipt that American Home Shield was not billed for that part. Appropriately, they were not. The other two parts were installed, and my washing machine is working fine.

I've been dealing with AHS for 19 years. What I like about them is they have different expertise. I don't have to look up or google who can fix the appliance or to fix this or that. For my recent claim, the tech that came out for my claim was a great guy. He introduced himself. But before that, he called a few times to let me know that he was on his way. One time, I had to reschedule and we rescheduled right on the phone. He called me back. So I liked that. The response was very quick.

I like American Home Shield. They are good at what they do. The coverage is good. They act fast. If I have an issue, they do their best to solve it. The contractors that they assigned have been great. If there's an issue and they need to come back, they come back. Everybody's always professional and pleasant. But I don't like the fact that the prices keep going up from where it started. When I first started American Home Shield, it was $49. I know there's inflation, but it shouldn't be increased about $40. The more you use it, the higher your rate goes.

The AC was cutting on and off. It wouldn’t get all the way cold anymore. When the technician, Brian, first came, he thought it might just need a cleaning. He cleaned it and looked it over to make sure the coils were operating. By the next day, the motor had completely stopped. He came and replaced the motor. Now, it's been back to normal, where it's not cutting off anymore. It's getting as cold as it used to get.

AHS is worth the money but it would be nice if they covered fireplaces. We had a check out to do annual service on our air conditioner and the tech said there were some issues with it. We called AHS and they sent somebody to look at it. The unit had a couple of capacitors that were going bad and they changed those out. AHS was easy to use and the tech was great. We'll probably switch our annual service over to their company when our contract runs out.

I have a duplex, and when I call American Home Shield for a tech to look at the AC, they always look for one unit only. I’m not sure exactly what I need to tell them so they can look at both AC units. The problem is I wasn't directly at the property. I put the resident’s number because it’s a rental property, and they contacted the resident. I put both numbers, but they only contacted one. Overall, I did not have any issues. The one they checked on, they did a great job, but they did not check both units.

I've never been more frustrated than when I'm dealing with them. They find any loophole to get out of fixing things. I had the contract pulled up and it was actually for something that we tried to fix before. We put in a request two months ago because tubing didn't match on our AC unit when it was installed. They said AC unit is working fine, not fixing it. Now the AC unit is completely broke because of the tubing not matching and they won't cover it even though I found three parts of their contract that says it is.

I filed three claims with American Home Shield. The first one was for my garbage disposal that quit working. A guy came out and got it to work. A week later, it was leaking so technicians came back and put a new garbage disposal in. It cost me $200 because every time they come out, it’s $100. I could have bought a garbage disposal for a lot less than $200. After that, my ice maker wasn’t turning on it. It needed something and the technicians that came fixed that. That was another $100. I paid American Home Shield a lot of money in three months' time.

First off, to whomever is reading this, I urge you to read the fine print on your contract with American Home Shield (AHS). I didn’t, and I paid the price...literally and figuratively. My error in judgment cost my family over $1,000. So, let met give you some advice. Don’t believe everything the sales agent tells you over the phone. I got the PremiumPlatinum plan for $54.99 during one of their promotions. We have a 60-year-old house, so I worried about our furnace and AC breaking down. I thought it wouldn’t hurt to have some added protection. The agent told me numerous times that I would be covered “no matter what happens”. All I would be responsible for he said was the $125 service fee. Well, in my 2nd month of my 2nd year with AHS, I finally needed them for a very minor job, a leaky faucet. I thought this was the perfect opportunity to see what exactly AHS could do for me.

Hornet Appliance was excellent. They came for my dryer that was not working. They found that some parts were not working so they had to order them. It took about a few days for the parts to come then they came back and fixed it.

American Home Shield's service was lousy up to the last one where it was very good. I just always had a difficult time dealing with them, getting calls answered, getting responses. And they have to get somebody who speaks English. Every time I say something about me, AHS just blows it off like, "Okay, all right. Well, we'll check into that." They don't check into anything. Every time I call back, it's very difficult and they are obviously reading right out of a book. They repeat everything that I say three or four different times. I've had one good experience with AHS. I think it was an air conditioner I called them for. The guy came out, took care of it and was timely and the best experience I've ever had with AHS. Everything else prior to that has been a cluster. It took them five months to fix my dishwasher.

American Home Shield came very highly recommended. If anything goes wrong with my appliances and it's anything that can be fixed, American Home Shield will have it fixed. If not, they replace it. So far, so good. I had somebody come out here not too long ago for my icemaker and it was very nice. He was prompt. I have never had a repair guy be as friendly, as nice, and as considerate as this guy was. The ice maker in my freezer was leaking water. Because there was a hole, it was dripping water down into the ice cubes. When you get the ice cubes out, you bring chunks of ice out. He had to replace something. He was in and out of here within 25 minutes at the most.

My upstairs unit is three to four years old, which is fairly new, and reliable. It's on a slit. There are two thermometers. The temperature is higher than what it was set at. And I could feel the air was humid. So, I did my troubleshooting. I shut down the system, threw the breaker. I went upstairs and checked the air handler and saw if water was building up. I didn't see anything. Reset it, let it go back. It still did it for two days. That night, I filed a claim with American Home Shield. Because usually, there’s a lag of 24 to 48 before a technician can come. The owner called me the next night. I walked him through it. He said it was a busy week. But that company is outstanding, so I dealt with it. I don’t want to just go to another company and have them screw up. And it was the third time I used that company.

The dishwasher leaked and the motor was bad. The contractor put on a new seal and replaced the motor. Everything got fixed on time. They were excellent.

Having American Home Shield provides peace of mind. I did a claim for my air conditioner that's not cooling. The claim is still going on because they had to order a part. I was called a while ago because the part is here. I had the same claim for the air conditioner before.

My recent claim was great. The tech was perfect.

The guy that came here the last time told me that a plumber was supposed to have come here and looked at why the water is leaking through my vent. But I haven't heard anything from anybody.

The garbage disposal was leaking into the dishwasher, and the dishwasher wasn't draining. I did a claim to American Home Shield online, and then AHS contacted me. They told me the person who will be coming and sent me an email also. They sent me a text and an email with the people that they assigned it to, and then they contacted me within 24 hours and set up an appointment. The gentleman who came was fantastic. He knew his stuff. He showed me what was wrong. He fixed it. In fact, showed me what to fix if it happens again.

It's hit and miss with AHS. The service that they provide on their end always sound great, but then all the contractors who'd come out would say that they couldn't do the service needed. It has been an absolute nightmare to get anyone to touch my oil furnace because it's a radiant floor system and the thing is ancient. It has all cast iron pipes and would require that you get under the floors. The techs said that they couldn't get authorization to get under the floors or to change over to the other system. So I put a different work order in, but they didn’t even show up for it.

The AC just tripped off one time and we called American Home Shield. They sent this gentleman who was very helpful. He's a very good man.

My husband and I don't have the time to be searching around for vendors. It's easier to call someone, and the experience we had with American Home Shield was very good this time. Other experiences I've had, it's very hard to get through to anybody. We're on hold for so long. This time, we had an AC unit that didn't have enough refrigerant in it. The tech was out within two to three days, and he was a very accommodating and nice guy. He said he could have come the next day, but I wasn't available then. The first day he came, the AC was frozen solid with ice, so he had to let it defrost and melt. He had to get something, then he came back and put the coolant in with a sealer for any leaks. He said we have to see if that holds because it may not. Now, we're waiting to see if it continues to work.

For my recent claim with AHS, it took the techs a little bit of time since they had to order the parts. But once they had the parts, they showed up the next day. The techs were friendly. AHS also provided good service.

My oven stopped working. The igniter went out. The contractor was available to come out in a couple of days, but I had to schedule it with my schedule. When the tech came and he ordered the part. We scheduled another date for him to come back after I got the part. It worked out perfectly.

The AC compressor stopped. It took more than five days before the tech came which was way too long. It was over 100 degrees every day and it was humid. The contractor was too busy. They came all the way from Pasadena which is a two-hour drive. I wasn't happy with that part but the technician did a fine job. To make somebody wait that long in that type of heat is not worth what I pay every month for American Home Shield. They also charged me $300 more just to clean the grates on the condenser. That should have been included in the service.

Having American Home Shield is convenient instead of trying to find different contractors to work on different things that mess up at the house. We've used them twice and the service has been great, so far. Recently, the AC unit was not cooling to what we thought it should be cooling upstairs. We had a contractor come out the first time but they didn't find anything wrong. We kept seeing a 10-degree difference upstairs than we did downstairs and we were having some hot days. We had the contractor out one more time. The tech went up in the attic. He told us nothing was wrong with the system but there are some things we could do to help the situation better. We're gonna work on that in the wintertime and see if we can get that done.

The guy who came explained that the kitchen sink disposal was worn because it was old and it needed to be replaced. American Home Shield changed it and everything’s fine now.

It was late at night they sent an electrician to my house and he was awesome. He got the power and the air conditioner back on within 20 minutes. They rewired it to get me by and then came back later and wired it right when they had the time.

We put in a request for service at the beginning of June. Before them, somebody else was assigned. They came in once, they never came back, they started coming. The problem was every time they would come, we have to wait a week. When they come back the next week, the guy would just leave, come back. I would have to call them. Something else broke or it needed another part. And it was like that since the beginning of June. By the end of July, I've had enough. Every time they would come, it was the same thing. It was, "No we need another part." The one time that he said, "It's fixed." He ran it for a bit. And I once used it that same night, it started leaking again.

I've been using American Home Shield ever since I've had this house in 2017 and I've had pretty positive interactions with them. It's always a bummer when something happened that they did not cover. But they take pretty good care of the stuff they cover.

We have American Home Shield on three properties and on the 1511 Lawton, Oklahoma property, it was a challenge. We would call and there would be a delay in contacting a service representative or a contractor to come out. When we would call to do follow-up, we got the same message that somebody is working on it but their response is very slow. There was a plumbing issue at one of the houses in Lawton and it took forever to repair. One of the companies that was being used, WFM, out there in that area, was dependable but they stopped doing business with American Home Shield because there were payment issues. So, we’ve only used AHS twice in 60 days. But prior to that, the service has diminished over the years.

American Home Shield does a lot of the footwork. Everything is in top mode. I like that I don't have to find someone to do the work that I need done. It's looked up for me. I get a call back telling me who the provider’s gonna be. The only difficulty I've had is trying to reason out why certain things aren't covered and other things are. But I was lucky. So far, everything I went for was covered.

A gentleman came out and looked at our washing machine. He came on time and did his job. When he was done, he let me know when he was done. He didn't talk you up but he did what he had to do. After he took a part, he said the issue was the activation switch on the door. He replaced it and the machine seemed to be working fine. We were satisfied when it worked.

Castroville was good. They knew what to do and they took care of my issue. Every time I turned on my garbage disposal, it would really turn off again and I'd have to reset it and it was the same thing over and over. Also, something in the toilet sprang a leak all over and it was constantly going. I have already recommended American Home Shield.

When I first signed up for American Home Shield, they covered the septic tank. But when they renewed it, it was automatically dropped, and no one advised me of that. So, I had to pay out of pocket for the septic tank. But when I called to try to get it added back on, they refused. I'm gonna call back, because I got conflicting information from two different people I called. If they are going to drop somebody extra policies they have, they need to let me know. If they are no longer gonna carry me, they should have told me that at the beginning, like, "This is something temporary that we're doing." Apparently, my warranty was an old one and now they have a new one. The lack of communication on the changes to the company and the policy and the warranty is what I did not like, because that was the whole issue.

American Home Shield's customer service line is quick. They get a person out as soon as possible. But when you're dealing with air, they need to come quickly because it's a manufactured home and those things get hot. A two or three-day span is not good. Certain things can wait, but not with an AC claim when it's blazing hot. We were sleeping in 90 degrees temperature.

The claim process was decent. faucet was leaking from the top. They ordered parts and when those came in, the tech replaced the part. He was on time and he was friendly. But instead of a technician walking away without securing the leak, they should have taken that step before leaving and saying that they are gonna order the part. Other than that, when they got the part, they fixed it and it worked.

The tech had replaced the things on the inside of the toilet tank that were worn out one time, and then he had left. He didn’t replace all of it though. He was running back and forth getting one thing after the other. So, he just decided that it really needed to be replaced. As far as American Home Shield, I like that I can get things fixed quicker and more professionally. I call when something happens in the house and they respond and send somebody out. It gets done, and that’s all I require.

My thermostat was not reading the temperature of how the house felt. So, I called American Home Shield to have somebody come out. The techs were helpful. They waited for me a little bit because I had to come from work to the house to meet them. They did everything they needed to do efficiently and found the problem. So, I was happy with that. Everything is working well now. I do like that AHS is efficient. They didn't waste any time finding somebody to come out to solve the problem.

With my recent AC claim with AHS, it took them three weeks to get it taken care of. The techs came out five times. They kept saying, “It’s repaired.” But it wasn’t. It wouldn’t cool off. It would run 24/7. They kept telling AHS that it was the condenser that needed to be replaced, but they did not want to replace it. They ended up replacing it three weeks later.

We had a problem and American Home Shield gave us some money. The tech was a nice guy, did a good job, and said that the unit was beyond fixing.

American Home Shield is a great company to be with because it saves you on expenses for fixtures of your home that you would normally have to come out of pocket with if you didn't have American Home Shield. Recently, my toilet needed some parts put in for the tank part. My tub needed unstopping, and then I needed a new faucet in the kitchen because it was leaking. It took a week for the techs to come out. But with everything going on, the pandemic, and all things being backed up, a week is really not that long. They did very well. Right now, I'm not having any problems.

The AC broke last summer in the midst of the humidity and I kept calling AHS and complaining, "It should not take this long." This time, when we had it done, our downstairs one also went out all of a sudden. So, we called back in and made a claim. When the second company came out to look at it, they said that something had been taken off of the unit. They had to do an investigation and they ended up repairing the unit. But the same company who was fixing the upstairs ended up fixing it. The second company wouldn't touch it. The downstairs one got fixed relatively quickly after the issue arose from the second company. But the upstairs one took three months to get fixed.

The AHS reps I spoke with were friendly, professional and to the point. The tech that came for my AC was on time. He explained the problem and got the job done in a timely manner. He was courteous. It was a good experience.

We had air conditioner issues. The upstairs area would not get cool. The claim process took a while 'cause there was a lot of back and forth between the contractor and American Home Shield. They came out and told me, "The refrigerant is leaking. We charged it up. Here's your bill." I asked, "You're not going to do anything to stop the leak?" They said, "We'll just have to come back out." They came back out and said, "Yeah. It's got a leak. You want to charge it up or what?" I said, "No. I want it fixed." They said, "We'll just have to condemn it. You have to have a new unit." I had to wait on equipment to get ordered. The equipment came in and it was the wrong equipment. They had to order the right equipment and it took time again.

The last service related to the air conditioning was good. But the service related to the plumbing before that was poor. The repairman identified the issue and said he would come back with the appropriate new faucet. It was at least about a week's wait. He was supposed to be there at 8:00 or some reasonable time and he showed up at the end of the day. So, I tried to wait around for him. He said he was sorry but he forgot to bring the faucet with him and he would have to come back another day. The issue has not been resolved. Other than that, generally AHS's service works. The copay is reasonable.