American Home Shield Reviews

My washer broke and my dryer wasn't drying correctly. So, I called American Home Shield and the tech came in. It took him a week, but they were busy, so we waited until he came. He was very polite. He knew everything he had to check and do, and he was very quick. He checked the washer and there was nothing he could do, so he sent the paperwork for them to replace it. The paperwork took just a couple of days, but they got it and I chose my replacement, and the dryer dried correctly when he came in. He checked it and it was fine. But five days later, it stopped trying. So, I called again. AHS called him again. He came and fixed what the dryer did. When they have so much, I have to wait until they have an appointment, but when they come out, they do their job. The last time that I had called for this problem, AHS was quick. I told them why I needed it, and they said, “Okay. Fine.” It didn't take them long to set up everything for me. I tell everybody that I know to get AHS because I'm very happy with them.

We noticed we had a couple of leaks. So, iPlumb came out. Based on the time that they had to spend, they fixed the one. Scheduling was difficult at times, just the communication with them. They never showed up. We had to have them come back out again to address the leak behind the shower. They communicated when they were coming. They had to have access to get into the spot in order to fix it. The technician impressed me with his diligence and tenacity in fixing the problem. It was the worst night that we had here. It was raining cold. He had a good attitude about it. He stuck it out.

I had a plumber come over and do some work in my water heater. Sometimes I would think that everything is covered but they would call me back and say, "This is not covered, that's not covered." American Home Shield covers some of the expenses, but it depends on if you could afford it.

When I have a problem, I call them and American Home Shield solves it. Sometimes it's easier to call them. And they assign me right away to somebody. Sometimes the people call me, sometimes I call them. They come and try to fix it. It has been good. They fixed my dishwasher. Now it's the microwave. If I need some new parts, sometimes it takes forever to get them. Other than that, AHS saved me a lot of hassle of looking for a plumber or electrician.

I did an HVAC request October of last year, and the contractor fixed it in January. It was a big headache, specifically that service technician. They were the ones that would ignore my texts, and if they would text me back, it was two weeks later, saying that a part was on order, which extended my process for another two weeks.

Working with AHS has been consistent and easy. My dryer's control board had to be replaced. The contractor had the repair part with them. The online chat was great because it saved the trip. It limited the window of time that I had to be home, because I could do everything beforehand at my convenience and just have one appointment to fix the unit.

GE Appliances came out, looked at the job that the first people did that left my dryer noisier than it was. When the first people came, they split the rubber that was supposed to be doubled and used it to repair the dryer and didn't use the entire amount that was supposed to go on. When GE came and ordered the part, the part came. The gentleman who did the repair showed me where the first repair did not include the rubber that goes around the drum. He said, "You shouldn't have any more problems now." He turned it on and sure enough, I've had no problems since.

The dryer that American Home Shield provided me with late last year had been altered. It was supposed to be a new one. That was frightening because it was giving us an electric shock. I'm very disappointed with that. It cost me $75 to get to fix what should never happen. The contractor was extremely efficient but I'm not happy with AHS. I have been with them for 20 years and I don't expect to get treated like that.

The tech who came out for my recent claim with AHS was very professional. He listened to me. He checked different sources for it and said that he would go back and report the problem because it couldn't be fixed. They made a report and it all got taken care of.

We saw water on the carpet initially, and then we turned off the faucets and isolated the issue. I was able to dry the carpets and the wall parts really quickly, so there was no damage. Then, I filed the claim with AHS to have it fixed. They assigned Plumbers, Inc. The tech came out but this guy really didn't have any tools to penetrate walls. We turned the water on for them but then he wasn't able to isolate the leak at first. We had to show him. He was gonna write a report and submit it. 10 days passed by, I gave them a call. They said they were gonna call back in a few days but they never did. A couple more weeks passed, so I ended up calling AHS who said on their end, it's all closed. All this time, he had not submitted the report. AHS called the company a couple of times. Then they finally submitted the reports, and it said, “Stress fracture due to soil movement on the drain pipe.” So my claim was denied.

I submitted an online claim with AHS for my toilet. The website was very easy to use. The techs were great. They came out and will be back on Friday to finalize the fix.

I had two claims with AHS. The first vendor was GE and they were horrible. They never came out to my house and completed the task and gave me a time frame that was not the time frame that they showed up at my house. I couldn't even reschedule. I had to call AHS and do another claim and got Sears and they were very good. It was not fixable, it had to be replaced. So they came in, took their pictures, did their estimate and said, "Yup, replace it." Then I got a response from AHS very quickly. AHS is worth it.

I had a good experience with my recent claim for the garage door. They ended up having to replace the entire garage door motor and it's working great now. The only problem was having to wait on the part. I also didn't like that every time I had to do something, they never had a part and I had to wait at least a week or two for a part to come in. But other than that, the service is good while they're there. They're in and out very quickly, typically, and professional, too. I submit my claims online and it's easy. But I'd rather have an app, and I don't think they have one. But their website is simple and user-friendly.

Having AHS is good because a lot of the built-in appliances here in the home are 15 years old. Around the time when we moved into the house, they started breaking down. It was great when the tech came out for my recent claim for my microwave. They knew what they were looking for. It was a quick thing for them to see that it wasn't working the way it was supposed to.

My refrigerator went out. And it took them over two weeks for it to be replaced when they could have given me a gift card from Lowe's. They said it would take three to five days to load it up. I didn't like that part. I went on and ordered it through them. They said 7 to 10 days. But it was longer than that because the company they deal with was all booked up for two weeks. So, we were out of the refrigerator for over two weeks. I had to buy ice every day and put it in a cooler. I'm glad they replaced the refrigerator, but taking so long when you have medical issues and you gotta have insulin in refrigerator stuff, that's bad, when they could have just bought it from Lowe’s, called Lowe’s right here where I'm at and just did the transaction.

I like that whatever issues I have, I can just call American Home Shield, and if they take care of it, then they send someone out to take care of it. I had a couple of things that weren't covered, but there was never a problem. The only issue sometimes is when I call, the company that they contract with is busy and I may have to wait a week. But they try to get someone out.

American Home Shield is very reliable. I did two claims with them and the techs who came out were both nice and on time. Everything is going well now. Nothing was wrong with the electrical panel. Before I got the house, we had to do an inspection and the inspector said to check the double panel and to make sure it's all right. So, we got that evaluated. I thought the fan wasn’t working but when the guy came, it turned out there was nothing wrong with it.

The water in the ice maker wasn't working and the techs fixed that. They were very good and explained everything. The refrigerator is working perfectly now. American Home Shield is easy to use. They have full coverage when I need them and they’re always there. Their help is amazing. It's no wait.

American Home Shield’s website was very simple to use and you get to choose what kind of service you need. I chose the contractor because I know them and have worked with them before. I got an email or a text that had their name and phone number and that they would be reaching out. The tech showed us what happened with the icemaker and why it broke. He commented that it was fairly common because it's a plastic gear that failed and he said he would order a new one. He did and came on a Sunday and put it back in. Everything’s fine now but it won’t last. It was the fourth time the tech had replaced that icemaker. I've had it not last 30 days before. It’s super frustrating.

The tech came on a Friday to fix the air conditioner which wasn’t cooling and had to come back on Monday evening to finish the repair. American Home Shield has always been timely and professional. I've been pleased.

The microwave wasn’t running and the claims rep from American Home Shield was very knowledgeable and helpful. They got me to the right people. When the techs called, they said they were gonna be here and they were right on time. They were experienced and did everything they had to do. They got back with me and kept me updated on the status of the parts they were trying to get. Everything was good timing. They said something else was wrong with the microwave. They did some work and that didn't work. Then, they said the transformer was bad. American Home Shield said to replace the microwave and I’m still waiting for it. We had to order one and they can't get it to me till the 14th. AHS is supposed to reimburse me.

I'm glad I have American Home Shield. It comes in handy when things go wrong. The last experience was with my furnace. Everything went smoothly. My refrigerator is having an issue. I put it in the 25th of February. But I haven't heard from the people that are supposed to get ahold of me to do the repairs. Usually, it's within 24 hours. And since it was a Saturday, I figured, maybe on Monday, but I didn't hear from anybody Monday or Tuesday. But in the past of having things repaired and done, I've been happy with it.

My experience was perfect. It got delayed a little because of the snow, but the guy came and looked at my garbage disposal. There was a finishing nail stuck in it. He pulled it out, tipped his hat, and off he went and I had a garbage disposal again. So, it was great. American Home Shield is a good insurance policy.

I have always had American Home Shield because of these situations. I never know when I would need them, and hopefully, nothing breaks. But if something does, it’s peace of mind knowing that AHS is there and I could give them a call. I had some breakers tripping. The tech was very professional, thorough and did a great job. I recommend AHS to anybody that I know who is buying a new home.

We have a blower motor and a furnace that needed to be replaced. It was easy to file to American Home Shield. They got ahold of Redeemed quickly. Redeemed was able to come out and diagnose the problem. And they already scheduled to come replace the furnace. AHS was able to cover it. So, it has been a good experience. There have been previous repairs and they have gone very well. I have cost savings. I would recommend AHS.

The contractor fixed my water heater within one hour. They were great.

Whenever I do a service request online, American Home Shield quickly gets someone out here to check something out or do it. They would send me a link or would show me right then who my request was assigned to. I get a phone call the next day, if not the same day to know what time. Recently, the ceiling fan compressor went out. The contractor called me the next day and they came in two days. I liked the tech. He was down to earth, straight to the point, let me know what the issue was, took care of it, and went about his way. AHS is quick and reliable for what I need them for.

A contractor came out and took care of the furnace that went out. They did a great job. But when I called in the claim, the rep and I had a slight problem communicating. I had to pay attention.

The air conditioner wasn't blowing cold air. The guy came out, recognized the problem was one of the switches, and replaced the switch. He explained everything he was doing and what the issue was. He was efficient, too. It took him about 20 minutes and he was done. I then checked the Freon level, added a little bit to it which didn't take much, and that was the end of it. American Home Shield's service has worked the way it's supposed to and I've never had a problem with them. Every once in a while, they'll select some contractor that's got a beat-up pickup trunk and you question whether or not the person has the ability. But that's just part of them selecting contractors and they don't know what that contractor looks like.

American Home Shield has done what they said they would do and I'm very happy with them. I had a claim for my washer and they came back and said they couldn't find a part. American Home Shield had me pick out a new washer. The process was very quick.

The air conditioner went out and AHS didn't cover it. The manufacturer only has a five-year warranty on the air conditioning unit itself, and the installer failed to register the product, which would give it another five years of warranty. So, American Home Shield gave us a discount, but they didn't pay for it like they should have.

My AC wasn't turning on. I submitted a claim with AHS and the techs were out here within two days. They They did their thing and replaced the blower motor. They were professional, quick and efficient. Everything has been good since then.

When we call or request help, American Home Shield was very quick to take up whatever we were doing. They've been good to work with. The contractor came out they were going to order a part, but AHS couldn't get parts on that dishwasher. It was too old. We were going to put in the other one, but we were looking at dishwashers to see if we wanted to upgrade. And we got a thing on the computer that everything was handled, but it wasn't. They offered to replace the dishwasher. But what they put in was not as good as the one that quit working.

I was with American Home Shield when I was in the old house and also when we moved to this brand-new house. With the home warranty, they have people who can fix things when they fall apart. I had two refrigerators and the door of the one in the kitchen wasn't working. We did a claim and we had to wait for one of the parts. American Home Shield said it was gonna be 8 to 24 weeks. I had called in mid or end of January. A tech already came and fixed the refrigerator so that was earlier than expected. The tech was very nice and helpful.

American Home Shield's reps have been pretty good about cutting up an appointment to get my appliances fixed. It's a little difficult to understand a couple of them, but I just told them to speak a little slower and I was able to figure out what they were saying to me. The techs have all been courteous and clean. They knew exactly what they were doing and they fixed everything that I've had my issues with. Since the repairs, my appliances have worked great. AHS says what they do and they do what they say. They get people out here within a couple of days and typically, they fix the problem the same day they're here. If not, they order the part and get it right back out here when it's available.

We've had to call American Home Shield for two different things in the past few months, and they've been very good. The first time was a furnace issue, and this last one was for my Samsung refrigerator. The guy got it working right. It was the ice maker. He fixed that, but it quit working again. He came right back out without charging me for that and has ordered me a new ice maker which I'm waiting for.

American Home Shield is a good thing to have. I spoke to someone on the phone. AHS got the tech person who I needed to talk to and to get the work done and that person effectively and efficiently contacted me and everything got done. It took a while for me to get the work done, which unfortunately was not good for time because it was a water heater. It was five days for me before they got the part and the tech got back out there. It could have been a bit faster, but it got done. And it would have been expensive for me to come out of pocket.

I've used American Home Shield on two occasions already and they've been awesome. The most recent claim was for the dishwasher. The handle broke and the thing was old and they couldn't get the parts for it anymore. So, that's how we ended up with a new dishwasher. It cost us $200 out of our pocket. The plumber they sent was all right, but I ended up having a leaky faucet underneath the shut-off valve. I had to replace it myself so I wouldn't have a problem. Other than that, they came right down to do the job.

American Home Shield repaired our swimming pool heater. It went out and the contractor came out to look at it, and replaced some part of it. It works great. The guy was awesome.

I shopped American Home Shield well. My mother-in-law got the same company. She lives down the street. The end result is AHS had good reputation, but I was concerned because I picked the $67 thing and the $125 thing, and if things didn't break, it's like an insurance thing. I'm paying $67 for nothing. But eventually, stuff happened. AHS did my refrigerator and dishwasher. Would the contractor have the parts in the car? When they came out and saw what they needed, they had no parts to do it. So, they came back and fixed. And the tech was a nice guy too. The ice maker wasn't doing its thing. So, it was a broken part. He fixed it, life was good, done. That worked well.

I had a good experience with American Home Shield. I had a problem with my washing machine. I called AHS and within 24 hours, they assigned someone to come. I had to pay AHS $100. The tech came and he was here for an hour, fixed it, and was gone. He was very courteous. So, we were satisfied.

I got American Home Shield right when I retired. I just pay the call fee and almost everything else is covered. A-Fix Service came out recently for our dishwasher that was leaking. They called right away, but it took a little time to get them here. The technician was very knowledgeable. He didn't speak English. So, it was hard to communicate with him, but he tried hard, and he fixed it. It's working well now.

I've been with American Home Shield for 15 years, and they have already done everything that the contract says that they would do. We had a claim on our refrigerator. And the guy came out the next day, repaired it and no additional cost to us except for the service fee. We had him come out on the hot water heater. That was repaired the next day and very pleased with that. They also replaced the dishwasher six months ago.

My washing machine wasn't operating properly. The guy was here in less than an hour. And he said he had to order parts, and it was two days. They called, said the parts were in, and they would come out the next day to put it on. I reached out to United Appliance, and they said they would come back out. Because I told them the machine now is doing something different that's a problem. That wasn't the original problem. They told me to just call American Home Shield to do a recall and there wouldn't be a fee. And they said they would come out tomorrow morning.

I put a request for my heat pump that was freezing up and not cooling the air on Sunday. A contractor was out early Monday morning. They ended up having to leave because the coil was so frozen up, and we left it off while it thawed. They ended up coming back out that afternoon and completing the repair. It needed some freon. American Home Shield has been easy to use. It's been worth the money we put into it, so far.

The electrical outlets for the dryer went out. I called AHS on a Wednesday and the electrician was here Friday. He had called me Thursday and I sent him a picture so he knew what to pick up. He found the issue quickly.

I love American Home Shield. It's been very handy to have. I've been with them a long time. Recently, I had a leak under my sink and my garbage disposal was making a noise. It wasn't working. The plumber who came was quick. He got it fixed in half an hour.

I'm very satisfied with American Home Shield. Just last week, I had trouble with plumbing and I called. Within two days, they had Aaron's Plumbing out that fixed the issue within that same day. I'm very satisfied with that. Before that, when I first got with them, I had a water heater that busted. Next day, they got someone out and they replaced the water heater with no problem. I did have to pay the service fee. Everything else was covered. I'm glad that I have them because we are on a fixed budget. Having AHS is worth it. I would tell someone that it’s really worth it to get them because you never know when something's gonna break down, and if you are on a fixed income, that's the place for the people to have. They're right on time. They're right on point. When you call, they send someone out, and they assess the problem and take care of it.

Our most recent claim with American Home Shield was for a refrigerator icemaker. I was very happy with the technician who came out. Overall, I have no problem with the contractors. I had problems with American Home Shield on a couple of issues that they wouldn't cover or give me the benefit that I thought was a fair amount. Other than that, having AHS spreads out the cost of maintenance and repairs.

American Home Shield sent Clutch for the leaking dishwasher. It was not the first time that's happened, and then it would short circuit it and trip the breaker. Clutch didn't get it fixed because we went ahead and got a new dishwasher because the problem happened many times before, and we're trying to get parts. We didn't even know if it was gonna be done before Christmas. So, we wanted to get a new one.

The AC unit wasn't cooling and the first vendor that American Home Shield sent couldn't get us seen until March the 12th. That was too long so I called them to let them know I needed a new provider and they got me a new one within the next day. The tech came out, so everything was taken care of. He was very professional and everything was nice.

I had a claim with my dryer that took forever. It's an older dryer and the techs kept doing different things. My microwave was old and American Home Shield had to replace it. But for the heater, the techs came right out and everything was great. I have a claim in process right now for a stove oven and the tech ordered the part. It’s easy to get somebody out with American Home Shield. I have had a couple of things where it's taken a long time to get fixed. But other than that, it's been okay.

Daniel, the repair guy, fixed the problem and was very good. The claim was about a leaking bathroom sink and a part had to be ordered. The old sink had run out of its useful life so he removed it and put in the new sink. He did it quickly and we're happy with the result. He was professional, courteous and knowledgeable.

American Home Shield expressed to me from the start that the rekeying of the home was part of their warranty that was included in the package that I received when I closed on my new home in February. The work person they chose was professional, competent, prompt and helpful. I was very satisfied with the service that they provided and how they provided it. AHS is customer-focused, efficiently and effectively run, timely, has informative communication and easy to access.

I love American Home Shield. I have no problem getting someone out as soon as possible. They schedule me with someone in their Rolodex that they have for things and I get immediate notice that I have been scheduled with somebody, and that person calls me within 24 hours. My refrigerator is old and the techs came in here and they had to order the part. As soon as it gets in, they'll be putting in a new ice maker. I have had a wonderful experience with American Home Shield. I'd recommend them to anyone.

I submitted a claim for an oven and dishwasher and the techs took a week and a half to come out. The technician was great though he had to leave to get parts and come back. American Home Shield is okay. I just would like to see them get on things faster. To get my heater fixed, it took them six months.

The first guy said the washer needed a new agitator and he ordered it. When the second guy came and got ready to put it on, it had to be cut off and they needed more parts, so they left. Then, they came out and put it together and I was happy to wash clothes.

I had a bathroom fan with a heater element portion that had failed. H & C Electric came out and quickly assessed it and ordered a part for it, and when the part came in, they replaced it. When I called American Home Shield, H & C came the next day. I put in the claim early evening and somebody called and said, "We'll have a person out that way tomorrow. Will that work for you?" I said, "Absolutely, yeah." They were very efficient, very clean and tidy, and they kept me informed. I'm happy with the service. I would gladly have them come out if I had anything else electrical. They seem to know their stuff and they keep you informed of when they're coming and they're on time and they send you a link that says they're on the way. If you want to, you can track their location. You can track their progress towards your house and it gives you an ETA as well.

When my heater broke, I called American Home Shield, and it was easy to get through to them, but it took two days for someone to come out. I have hemiplegic migraines, which are seizures, and my heater was supposed to be fixed right away. Other than that, the guy who came out was really nice and it just took a day to get my heater fixed. With American Home Shield, things get fixed for a reasonable price, and I would tell people to get it. Some of my experiences with them are good.

Conner's Appliance came within 24 hours and fixed the problem, and they were in and out of here within an hour. They were wonderful. I'm glad that American Home Shield finally had somebody halfway decent, as opposed to Sears, come out.

I like the online option with American Home Shield of being able to schedule online and seeing immediately who your contractor is. I also like being able to pay it online and you don't have to submit your payment to the contractor. The claim when Veteran Heating came out was great. I called it in on a Sunday and the tech was there by Friday and had the air conditioner fixed that same day. American Home Shield is reliable and helpful, and I've not had any issues that they've refused to cover. Everybody that's been there has typically been very good. There's been a time a couple of years ago that I denied having the contractor back because they were incredibly rude. But I called American Home Shield, and they were very apologetic and said that that person is not gonna be back. And they sent somebody else out.

I got American Home Shield a year ago. I am able to call and they come in and fix what I need. My dryer wasn't drying, and the repair company they assigned called me. We scheduled an appointment, then they came out in a day and fixed my dryer.

I get excellent service from American Home Shield, and I've been with them for a long time. Recently, my washing machine stopped working, and the dial on it had to be replaced. I set up the claim online and the repair people were on time, courteous and did a good job. I don't have any complaints. In fact, my daughter got locked out the house at the same time I was scheduled with them. They had an appointment that was ahead of me in Newalla, but they switched it and came to my house first so I could go pick up my daughter. I appreciated that very much.

My experience with American Home Shield has been good. They've always covered my claims, including air conditioning and a refrigerator issue we had. On the other hand, my experience with this recent repair is no good. I did a claim for an issue with an electrical breaker, and it was not repaired because the electrician said that the breakers had to be replaced. According to the electrician, it was not covered by the warranty, which was a bit of a surprise to me. However, I haven't talked to American Home Shield, and they haven't called me either. It would be great if they followed up with me on the repair, not me following up with them. Still, I had to resolve the issue and replace the breakers. I needed the electricity.

I make the request from my phone and just process things, and I typically get a call from the representative for scheduling. It’s been a seamless process to schedule something. But I had to make numerous calls that I had to proactively follow up after submitting the claim for the garbage disposal to American Home Shield. But it was primarily as a result of the selected contractor. Having AHS cuts down on having to do a lot of the legwork myself. The deductible rate is 125 and it may not be the best pricing with competitors out there, but I've just had the policy for quite some time.

I had a pipe issue and the experience with the tech was good. Having American Home Shield allows you to have less money out of your pocket.

Our washer and dryer is in the garage, so I wasn't watching it. I started to load and went into the house. When I came back, it was warm, but it hadn't gone around and it wouldn't start. American Home Shield had someone come out and replace the belt on our dryer, and now, it's working fine. Overall, the repair people are so professional and really do a good job. They're knowledgeable and respond quick.

Having American Home Shield is convenient. I go online, and whatever problem I have, I just make sure it's under my insurance and they take care of it. When we moved in, I had the locks changed, then recently, I had a problem with some plugs. We had to reschedule twice, but apart from that, someone was out fast. So far, the claim process is simple, and I have no problem with it. The techs have all been easy to work with as well. They're good people.

I had a plumbing claim and from the date of submission to someone coming out was over two months. I had a tech that didn't show up three times. AHS didn't have enough people and they had no backup to send out. They only had one contractor that was available for over two months and that guy never came out. They have other contractors but for whatever reason, during the two-month period, there was no one else for me to contact and I just had to wait. They gave me an alternative, which is to get my own, but it's a major pain to work with AHS if it's not their contractor. I was not gonna do that because no contractor is gonna spend two hours on the phone for $150.

I filed a claim for a drippy faucet through the American Home Shield website. Immediately, 5point Plumbing was assigned. Then I heard from them that afternoon, and somebody came over the next day or two. It was quick. I didn't wait too long for a plumber to come out. He finished the repair that day. He was professional and friendly. As far as AHS, it's a little pricey for the service calls. It was like $60 a call. Now, it's 100 bucks. Luckily, I don't have to call them that often.

The rep from American Home Shield was good and professional when I called to submit a claim for my refrigerator. The tech who came out was very respectful. He said because of the make of the refrigerator, they couldn't get parts for it like everybody else. They couldn't repair it and the max that AHS would pay for a replacement was $295. I had a choice of going with what they wanted from Lowe's, but I went and picked out something different and paid the difference. Everything has been good with AHS. Every time I submit a call, somebody's out by the next week. But when I call AHS, I get an automated system, and I need to explain in details sometimes. With my bathroom, I had a plumbing issue. There was a problem with the toilet and then, there was a problem with the bath. So, I needed to explain exactly what was the problem on each of the services. That way, they’d be well-informed of what the problems are.

The hot water was just dripping out and the repair guy took the line apart and had to clean the it out and put it back together. He was very good and knew what he was doing. So far, I have not been disappointed with American Home Shield.

I had some problems with American Home Shield about a year ago. They double-charged me. They were supposed to have sent someone out to do some service for me and the guy could not do the work because of the type of pipes I got in my basement. So, I had to call AHS to have them send someone back out. The rep told me I would have to put up an additional $75 and I would get it back within two weeks. But it took me almost a year to get it back. I had to keep calling and reminding them. But everything is okay now. The repair guys who came out to repair the pipes in the basement did a good job.

A repairman fixed our refrigerator but it didn't work. But that guy was smart. American Home Shield has been good to me.

The reps are really good, and having a home warranty policy with American Home Shield saves me any unexpected money that I was not planning on using. I recently had a plumbing claim for our faucet, and the tech came out within a couple of days. We were just waiting on pieces, the longest it took. The tech was good.

A technician was here for my refrigerator that was broken. He reported that the refrigerator was okay. He didn't fix it. He was terrible. I called many times and American Home Shield sent another technician after 15 days. He was very good.

American Home Shield is worth it for us. However, I've been having problems in my plumbing and my main pipe. It's being clogged too often. They've been sending me plumbers. The first time, I wanted to know what the main problem was. They put the camera in there and checked. It wasn't covered. They unblocked but it got clogged again. This last time, the plumber they sent was very nice. He put a camera and found out what the problem was but it was not covered. It was not fixed because he said he only unclogs.

I like American Home Shield because every time I have any issue, they are very efficient. Atria Service Appliances recently came to repair the fridge and the dryer. They were better than the first contractor.

There was one incident when our light fan in the kitchen started wobbling. Even on the low speed, it started wobbling like the whole thing would fall. So, I called about it and the technician came out and said it was defective, that it would be replaced. But we got another call saying that another technician would come out and he said it was damaged because of what we did to it. We damaged it somehow, so they wouldn't replace it. How could we damage a fan? It's on the kitchen ceiling, above the kitchen table. We couldn't use it. The light works, but it's the fan. But we’ve been satisfied with our other claims with American Home Shield.

Whenever somebody would flush the toilet, the water would come back up. I called AHS. The techs got here faster than I thought. The first guy came but he said he was having a problem. He called up a more experienced drain guy technician and they snaked out and we could see the water come out of the drain. But the next couple of days, it started doing it again. I called them and they came right back out the same day I called them. The guy started snaking again and we found a foreign object in the drain.

A lower burner in my oven had worn out and broke. So, the contractor had to order a new one and they came out and installed it. I could have done it myself in 10 minutes. It was just that it had to be ordered. So, we had to wait for it to come in. It took a couple of weeks. But once the part came, the tech brought it right away and installed it. He was a nice man. Came in and did what he needed to do.

I did a claim to American Home Shield for a dishwasher repair. I just went online, filed the claim, and took a picture, and then they were able to call me back and the person came out, determined what piece they needed, and then they replaced it. Everything was covered.

One of the stove burners stopped working. I made a claim on the website of American Home Shield and it was user-friendly, so I didn't have any issues to submit the request. They assigned the repair company and they contacted me. We then scheduled a time and date, and they called me 15 minutes before arriving at my home, so I had plenty of time to go home and be ready for them to arrive. When they arrived, they fixed the issue very fast. They had very good customer service and expertise on what they were doing.

American Home Shield sent somebody out. He knew what he was doing. And it's still working. It turned out to be a stupid thing that he fixed quickly. We had somebody come in years ago and leave an extension cord across the basement to another plug for this pump, and it became a hazard. I finally did something about it which was to have the contractor find another way to plug it in. It turned out there was a plug behind the pump, and it was a working one. So, they plugged it in there and was done. I paid the $125 for them to come in and plug something. I recommend AHS.

American Home Shield has been working good for me. I had some electrical outlet issues around the house. So, the contractor repaired and replaced the issues, and that was it.

I submit my claims to American Home Shield online. It's really easy. My most recent claim was for a furnace repair. The tech who came was good. The AHS representatives were able to answer my questions.

Fairly bad experience. 1 out of 5 claims have been addressed over 8 months on a new home purchase. The contractors they get are the generally the worst of the worst. Think lower trained skilled folks or others that could not be hired by a reputable service provider. My guess is these contractors don't like working as an AHS contractor and so put in little effort, or AHS does little work to vet their contractors. In either case, if you get a bad one they WILL NOT assign a new one to you without you paying another $75-100 request fee.

I've had repairs done and it's been fine except for this last one which was just recently. I had a leak and they cut a hole in my kitchen ceiling. But they want me to have somebody move a tub so that they can fix underneath it. I think it is a little ironic. It makes more work for me. It's like I have a leaky sink but I have to remove the sink for them to fix the pipe. Also, they said they'd get back to me but I had to follow up with them. I couldn't get anybody to call me back.

I had a broken heat transfer on my furnace. I filed a claim on AHS's website and it was easy enough to use. It was easy enough to request service as well. East Ohio Furnace came out on a Monday and said they could get me a replacement furnace on Tuesday. They showed up on time. They had two guys on the job and they knocked it out in five hours. They were thorough and they communicated well. They left it like it was when they came and they didn't make a mess. I tell everybody to get AHS already. It has saved me a ton of money.

AHS is easy to use. I had a claim for my washer that Cooper Appliances came out for. It took three or four days for them to come out and it was wonderful. They had to order the part and it took two weeks.

I called AHS to file a claim for my washing machine and it was easy to get through to a rep. They took the claim and gave me a number of who will be coming out. The contractor called me with an appointment and when the tech came out, he was nice. Everything was well. The only thing with AHS was I was surprised to learn that I had to add money when they did my refrigerator. I didn't know I was gonna have to pay part of the cost if something is wrong and it has to be replaced. I did not see that in the policy. Other than that, everything has worked well for me.

The home warranty is like a security blanket in case there's something major with my house. I just used it recently for our dishwasher. I called the claim in, they took a phone payment for the deductible, and then they set up the appointment. Appliance Worx came out and the tech was amazing. He was very punctual and personable.

I'm very impressed with American Home Shield. My policy has been in effect for over three years now. My wife now has a policy, and we're both very satisfied. It's a peace of mind not to have to worry about the unexpected because we know we're both taken care of. On our latest claim for a water leak problem, they sent out a company, and I was very impressed and satisfied. It turned out that I had to have a regulator valve installed. Unfortunately, they didn't cover that particular item. That was the only thing that I didn't like about that experience. I had to pay the full price. Otherwise, all the other experiences were most pleasant, and they handled everything properly. I would recommend them to anyone.

Their service that I'm provided when I call in has been awesome. For our recent claim, our heat upstairs wasn't working. I called in and talked to a representative. The tech was great. He was here less than 20 minutes and he had the problem resolved. AHS is efficient and when you need something fixed, they will be the company that I would call first.

We had a washing machine that broke down. I called AHS. They sent somebody to evaluate the situation within two days. That person came and saw that it was the drum. He said that he was gonna report that and they would make a decision about whether they would repair it or give me a new one. Within two days, I got an email with a list of four pages of products that I could choose from to replace my machine. I picked one that would be zero charge, that was a pretty much equal match to what I had.

When Chesapeake came out, they told me that my claim was not an appliance issue, that it was a plumbing issue. When H and L Plumbing first came out, they did the switch for my garbage disposal. They informed me once the garbage disposal was working, the water in the dishwasher would drain out, but that didn't happen. Then they sent the plumbing back out here 'cause they were saying it was a clog in the garbage disposal, which was not.

Last December 29th, the techs came to fix the refrigerator and ordered a part for it. But they haven't gotten back to me. I called yesterday as I thought the part was taking too long to come in. The guy told me that they couldn't find it or they weren't making it anymore. They asked me if Home Shield called to let me know what the next step was going to be and I said, "No.". So, they said they were gonna report it and I should wait a couple of days to see if AHS will call me back and see what the next step was gonna be.

I had a dryer that wasn't drying. No heat was coming out, so I called American Home Shield, and they called the repair people up. We made an appointment and they were here exactly when they were supposed to come. They told me that they had to order a part, that the coil was broken. The service was very good, and my dryer is working now. All in all, American Home Shield responded well, and I would tell people to join. They cover a lot of appliances and appliances are expensive to repair these days.

I live in Tampa, Florida and have tried to use the policy several times. They have never once got anything right or you can never speak to anyone but a customer service rep. Even when your ceiling is caving in. They just don't care. I have been waiting 5 days for a supervisor call back. I already had some of the work completed by getting my own person in on all jobs thus far. They take too long to get resolution, my current issue has bounced back and forth between plumber and HVAC. My guy said it's HVAC and fixed the issue. Now I have hole in my ceiling... It's a waste of money.

Put in a work order for my refrigerator five months ago. Despite numerous visits to "repair" my refrigerator, it is now in worse shape than it was with initial work order. After multiple attempts to get it fixed, we asked for a replacement, but was only offered more work repair visits. Finally cancelled our policy, without a repaired or replaced refrigerator, as the renewal date was approaching but it took over an hour on phone with sales department to cancel because I was constantly muted while talking then offered multiple discounted rates to renew policy. Also went well over month (in Louisiana) without a working A/C, while multiple repair techs over a period of four weeks came out to give their opinions. It was, however, eventually replaced.

I've called American Home Shield about three times for three different issues. They've been very professional and good. I did a claim for when my unit was making a really loud, cranky noise. My upstairs got heated up to 78 so I figured it stopped working. I called American Home Shield and they were very prompt. They sent somebody over immediately the next day but I couldn't hold the appointment so we had to reschedule. And then given the rain, it was another two days before a tech came. When he did, he was very good. Within 15 minutes, he knew where the problem was. He said he would have to order a part, come back the next day, and have it installed. He did it. He was very nice, affable, and extremely professional. It's been a little over a week and so far, my air conditioning unit had been good.

The dishwasher started leaking, so the seal around the door was deteriorating. American Home Shield sent a plumber out here. Instead of sending a GE Monogram guy, they sent the cheapest guy they can get. He looked at the thing and said, "There's nothing wrong with the thing." I told him, "It was leaking, but it's not leaking this second, so why don't you check behind the seal. You can see the watermarks." But he said, "It's fine." So when he came out, it wasn't leaking, but it was leaking before he came. A couple of weeks go by, it started leaking again. So we called American Shield again, and they found another guy. This guy agreed the seal was going bad, so he replaced the seal. We thought it was repaired, but it started leaking again.

My furnace stopped working the Friday before Christmas Eve. I called the people who had done the work in October and the tech then said the furnace needed a new blower motor. He did that and everything was fine. I called AHS for the current issue and they couldn't get anyone out on the 23rd, 24th or 25th. It would be the next week before anyone could come. We found a different company that said they could come that day. I left town and left the tech a key. He said the issue was the pressure switch and he was able to bypass it with something else. He didn't have the correct part and he had to order it. When the part came, he put it in and left my key at the house for me. When I got back from family Christmas, everything was working fine.

I have had American Home Shield for almost 10 years at one time on two different properties. Now just one. I will never go without having a home warranty. On one property, they replaced the air conditioner. They repaired, over the years, a dishwasher, two different stoves, a refrigerator, a dryer, and an air conditioner. Techs will be coming out tomorrow to fix my air conditioning unit. They had an issue getting the part because the air conditioner was so old. American Home Shield's service is outstanding and I have peace of mind.

Everything is extremely expensive right now if you don’t have insurance. We have protection with Home Shield and our coverage fixes almost anything. My refrigerator was freezing everything including my meal and water. I called Home Shield. Techs came on time and were very cordial people. They were great.

My central heat was not heating. Working with the contractor was fine. He was knowledgeable and friendly. But he was kind of a know-it-all.. It turned out that my heater was not large enough to put out hot air that I needed to have. Other than that, AHS is reliable and they're good.

I submit my order request, and American Home Shield is quick and prompt about connecting me with the service that I need. I like them. Both techs were great and knowledgeable. For the air conditioners, there was some stuff I had to pay out of pocket, but it wasn't much. It was $40. We have called AHS several times for our AC unit, and they could have cost us a lot out of pocket. We ended up getting rid of our old system because it has been giving us much trouble. We bought a new AC unit from the company that has been coming out and fixing it.

The washer started five weeks ago. The first gentleman that came out from the company ordered a motherboard and said, "When the parts come in then we'll fix it." When the parts came in, a second gentleman from the company came and said, "I don't even think you need this motherboard. These wires are weird." He put it in anyway, worked with some wires and said, "This should be what you need,” and left.

The toilet was loose and I was concerned about leakage. I called AHS and I was frustrated with them. They were very reluctant to help and assign someone to come and do the toilet because my toilet technically was not broken. It wasn't enough for it to be loose, which is absurd, and they weren't gonna send anyone. But they assigned a contractor, and then the plumber contacted me. The plumber they sent was the same plumber who had come out six weeks ago to do something to the toilet. The last time that he was here, I was having trouble flushing and some other things and fixed that. So this time, I knew that I was in really good hands. I knew that if there was anything that can be done to the toilet to make it more stable, he was gonna do it because he was very thorough.

American Home Shield is an excellent company to get your home warranty from and their service has been great thus far. When the furnace wasn't staying on, I made a claim online and I liked their website. Then, the techs came out and repaired the problem quickly. It took them about 30 minutes to do it.

Our furnace was making some funny noises and got really hot, so I called American Home Shield. I tried to do the claim with AHS online, then I was having some trouble. Sometimes, I'm not quite technology inclined, so I just called. I prefer talking in person, anyways and their reps have been really good. Every time I called for any sort of anything for the house, they've been really knowledgeable of my contract with them and what that entails. They have been super helpful. This last time I called and I told the rep that my furnace was running really hot. She said that sounded like an emergency and was really nice about the whole situation.

The oven stopped working and I put in a claim online, which was an easy process. Then, the contractor came out and got it up and running on the same day they came out. They were wonderful. I would recommend anyone who is purchasing a home to make sure they get the plan.

I've been happy with American Home Shield. I was surprised that it's gone as well because you hear different stories. Some people have good experiences, some not as much. I renewed with them, and I wouldn't have done that if they weren't good. They have been as advertised. I've had to call them a few times on my pool pump. We usually put in a claim online, and quickly, we have a contractor assigned. We get charged 75 bucks when we put in the claim. The contractor gets in touch with us, makes an appointment, and usually gets here within a day or two, depending on how close we are to the weekend, sometimes same day. They've made the repairs and it's been that easy.

The washing machine wouldn't close properly. We had heard complaints that maybe the drum was not working correctly. But the repairman said that it should be fine, that it was just the lid mechanism which wasn't working. I've been assigned this repairman before. I like him. He's professional and easy to communicate with. He lets me know when he's coming and when he's done. He lets me know what the problem is and offers solutions.

American Home Shield was in this house when I got it. I never looked for anything else because I've always been satisfied. If I have a problem, they solve it. When the heater wasn't working, I called them for their contractor to come in and take care of it. Whenever I have an issue with that type of a problem, I ask for those guys. They are well-trained and very thorough.

I had my dryer fixed thru American Home Shield. I like the ease of not having to worry when something needs fixing. I just put in a service request and they take care of it.

The claim on the washing machine was great. The timer was broken. It was not going through each cycle. They had to replace the timer. The contractors are good about getting back to you. They're not top-of-the-line, but they do what they can and services to code. However, American Home Shield has doubled their rates. The monthly rate has gone from $50 a month to almost $100 a month per unit. Also, they tell you that they're gonna replace AC units and hot water heaters. But very rarely will they replace them. They'll come up with a reason why they can't. They will repair it forever, but they will never replace them.

We have gotten a lot of really good service out of American Home Shield. It costs around $600 a year and then it's 75 bucks now per time you have a deal that's covered. They have a list of service companies and if it's an approved thing they're gonna mess with it. Their service is normally really quick. I call them for a claim and instantly, they're gonna get somebody on it. Then they give you a list to choose from, and that's really good. Some of these contractors aren't good. But American Home Shield has always had a couple of them. We found some of these guys are the neatest people and wonderful, customer-oriented little service companies, but some aren't. We'll never want some of them again. But that's not Home Shield's fault.

My kitchen sink was clogged or slow draining. A plumber came out and snaked it. It was a small snake and nothing major. The sink worked for just a week. The plumber recommended a venting solution and said something about my pipe not having one. I went with what he recommended to help the sink flow more and for less stoppage. After he did that, the problem actually got worse than before. I called again. He responded yesterday and he wanted to re-snake and I told him, "It doesn't matter what you do. Can you fix the problem?"

When something breaks, I don't have to pay but the service call. The one time when my washing machine broke, I was able to get a new one because the contractor couldn't repair the part. Recently, the top of one of the stove burners didn’t work. I filed a claim online at American Home Shield. It was self-explanatory. Everything was fine.

The heat stopped working and the contractor said the motor went out, and they fixed it right away. American Home Shield's website is kind of confusing in the way they are explaining the stuff because they say that you can do multiple things at one time. But everything is under certain groups in the website, so you can't do everything at one time. You have to make sure it's in the same group. But other than that, it's pretty easy. When you do your claim and they file it, they'll let you know what company is assigned to you, then that company calls you and schedules a time to come out. The contractors have been great. When I did have problems, it was more with American Home Shield and not the companies that come out.

I had some electrical outlets that quit. I went online and requested the service. A guy that has been coming out and helping me with that came out and got everything fixed up. The only thing that American Home Shield didn't cover was the fan part of the light. That was one of my outlets that didn't work. So, they fixed the light. And the fan just sits there. But I would not be without AHS. When I bought my house, there were things that were older. And if they couldn't fix them, it was replaced. I had to have a new furnace last year. So, I was very happy that it more than pays for itself. I would recommend AHS to anybody.

We had water backing up in the basement. American Home Shield sent Alto and they cleaned the sewer line. We noticed it the night before I called in. Alto was out within an hour. The guy came in. He made sure that there was no root damage and when they found there was none, he went and cleaned the line out and then just gave us some tips going forward with the “flushable wipes” and things of that nature not actually being flushable and just gave us ideas on how to go through and kind of running clean stuff throughout the month. I've had some other stuff come up too with our washer. So, it's been nice to have AHS and know that it's essentially a flat rate to get someone to come look at it and fix things.

I had a couple of claims with American Home Shield. There was a small gas leak within my tankless water heater. It was the port that connects the gas exchange to the device itself. It needed to be tightened because you could smell gas. The tech was excellent, very prompt, kind, professional, and friendly. He completed the work very fast and got us back up and running with our hot water.

Our washer wasn't working and the water was not draining. We did an initial video diagnostic. So I had a phone call, and used my phoned and showed them what was going on. They ordered the parts, and the technician came out and fixed it with one home visit. It went so well. But I had one claim that was absolutely outrageous. We couldn't get our oven fixed for nine months and I had planned to take American Home Shield to court before they would address it. I absolutely intend to cancel my service with them and find a different warranty at some point in the near future.

I had a commode that was not working right. I had asked AHS to put in my file two plumbing companies never be sent to my house. But they had assigned it to one of those companies. It was called Pipe Down Plumbing. I called AHS and said, “This ain’t gonna work. They're not allowed here.” They sent a guy out here who screamed and threatened my wife when she is by herself to the point where she locked him out of the house and called the police.

Something was going on with the ignition switch of the furnace. Contacting American Home Shield's 800 number is not that difficult and their customer service was good. The techs got up there within a decent amount of time, too. The first time they came out after a couple of days then for this last call, they came the next day. But it looks like I got some cost that I didn't expect to be with and I don't like that. AHS would cover the furnace, but then they won't cover the cost of installing, something about air quality testing, and a bunch of other stuff which would mean $1,300 of extra cost on me. I need to really check out my policy and see what it covers in terms of outside cost to those appliances when it comes to installing them.

I've only had to submit a ticket through the website and somebody would call us in less than 48 hours. AHS is worth it for getting a new home purchase. But AHS should make sure they vet the companies they use. The very first thing we had was problems with the AC and it was because the company that installed it cut corners.

My heater wasn't kicking on. It's frustrating that on their website, I can't specify what the issue is. I just put "Other" and that's my only option. It would be helpful if I can put more comments so they already know. When the contractor calls me, I have to re-explain it. Other than that, the techs were fantastic. The only reason I have the house warranty is because of the old furnace and for that, I'd recommend AHS. If you have older appliances to keep on the warranty, it's worth it. But if I have newer appliances and some of them aren't covered, that's a little frustrating. Also, when I first moved in, I had an electrician look at a panel because there was some water damage. AHS wouldn't touch it and they do not believe it's an issue. They're just trying to put a Band-aid on it. But from a homeowner's perspective, it makes me uncomfortable that there has been water damage inside an electrical panel.

A few months ago I called American Home Shield because the microwave was not working. I paid $85. Last year, they repaired the same product. So I called them, and then they came and they look at the product. They said some parts needed to be ordered. So, they ordered some parts. They replaced the part. We had a little delay on that because many times they tried to schedule and we are not home. We had to reschedule it and back and forth. It took about four weeks to get it done. Then the next day, I look at it and then it started making a noise. The fan was touching something. So, I called again and I told them that whoever replaced the part need to come and check what was going on. The guy came down and then he saw that some parts were touching to the fan, and that's how he got that fixed. Right now, it's working well.

I like the coverage of American Home Shield. I did a claim for my refrigerator that went out and we were able to get that fixed. I also had a claim for my oven and my washing machine. The techs were not able to fix the washing machine as it was deemed not fixable. But they were able to fix the oven. It went out again then it came back. That aside, the tech was excellent and so knowledgeable. He was friendly and gave me good information on what were the best brands to look for as a replacement. The only thing is sometimes it takes a long time to get the parts because American Home Shield sends the parts to the companies that they send out instead of the company just being able to go and get the part and fix the appliance right away. That is a little time-consuming when it comes to that. But it's worth the money.

The washer was not working. So, American Home Shield sent Cooper Appliances and they looked at it. They thought they could fix it, but when they got back and worked it up with their office and with AHS, they found that it was way too expensive to do versus either giving me choices of some replacements or a gift card to Lowe's towards replacement of what I chose. I ended up doing the gift card because I had a company in mind. I chose to take the money and get a washer and dryer that matched. I thought how they dealt with me was very fair. It was wonderful. Everything worked out very smoothly.

We had an HVAC compressor issue. The tech was good and he knew what he was doing. He was able to diagnose the problem. They had to order a part. It took a week and it was during the middle of winter. I was like, "Hey, what's going on?” But American Home Shield didn't really have to do anything on that one. All they needed was to send somebody. Everything else was under warranty. But props to the guy.

The ice maker was not working. I put in a claim to American Home Shield and everything was smooth and easy. The guy who came was very professional and gave us a lot of information about the equipment, and it was helpful. They asked me what kind of fridge we have before coming. So, they were prepared prior to visit.

My experience was very bad twice. First time it took them 4 months to give me back 100$ for a stove top that the contractor never followed up or fixed the problem. Second time water heater tank was leaking, they did not send anyone for 2 days and when they finally authorized the outside contractor that I called they canceled authorization after he fixed and I paid out of pocket with no reimbursement. Customer service is very bad they don’t do anything, no channels to complain. Basically, they take your money and don’t do service and you can’t complain.

I filed a claim to American Home Shield for a garbage disposal. It was good. The people who came were quick and straight to the issue. They resolved it. Overall, AHS is helpful when things break down in the house. I’ll recommend them.

I had a water heater and a garbage disposal that were leaking. The water heater started first. The plumber told me to turn off everything as they couldn't get to me for a few days. So I was without hot water for a week. They found that the issue was a pipe coming out of the water heater that was leaking into the manifold. It was spraying water everywhere. It costed 860 bucks and that wasn't covered.

My furnace wasn't working. The tech showed up within an hour and the issue was fixed within an hour and a half. I had a great experience with him. With AHS, I like having someone I can call for immediate service. Get a home warranty.

One of our heating units went out. Air Essentials came to look at it, and the tech said he couldn't do anything with it. They needed a second opinion. Another company came out. They looked at it, then they ended up coming out again and looking at it and say they couldn't do anything. Finally, Air Essentials came out and replaced the unit. I had a total of five visits from Air Essentials and the other company. I did the claim to American Home Shield online. I did speak to somebody once. It was after the second company came out from American Home Shield. I just asked what was going on because they sent that same company out twice to do the exact same thing and told us they couldn't fix it. So, I was confused why they did that. I never did find out why this company came out twice for the same reason.

Winston Doors came out and did a nice job. They were able to replace three overhead drive units in a four-hour timeframe. I had them come back once in order to be able to tweak one of the drive units, which they did.

Some of the wires within an electrical switch got entangled, so it was tripping the circuit and several lights and plugs were not working due to the circuit breaker constantly tripping. I filed a claim through the website and it was pretty straightforward. I selected what the issue was and I could put a comment. Whitney T Holdings came out and the tech was super helpful. He seemed to know what he was doing and fixed it.

Our garage door opener was not good at all when we bought the house. That one ended up getting replaced because there was no way to fix it. With the track, we got freezing rain which froze the garage door to the foundation, and it was coming off and bending the track. The technician that came out was able to fix everything. He was running late and was apologetic about that. It was good to at least see that he cared. My father and my brother have American Home Shield and they've had positive responses too anytime they've needed to contact them. Word-of-mouth was the deciding factor for me to get the policy and I would spread it on in a heartbeat.

I filed a claim for the dishwasher and the oven. The contractor who came was helpful. They took their time and were clean. They couldn't fix the dishwasher because it wasn't broken, it was worn. But they did what they could.

My most recent claim with American Home Shield was my washer. When I called them, they directed me to somebody immediately and I had a response from the company within 48 hours. But the technician that came out to my house didn't have his company name on the side of his vehicle and he did not have the proper stuff at the time that he came. I had a washing machine full of stinky water in my house for eight days. Then, he came back out, put a new pump in it, and wanted me to give him a rating on the American Home Shield thing. The whole like thing took around 11 days. What I'm finding is the technicians that most of these warranty companies send out are not reputable. But when I had my air conditioning fixed through American Home Shield a year ago, I did not have a problem with the techs. They were out within two days.

We've used AHS a few times and they're always on time. I've had different technicians out to the house for different things. Recently, A&M Plumbing's tech came out. He was earlier than expected and he fixed the clogged line.

American Home Shield has been a great help. We'll continue to use them. We haven't had to worry about things because we just call, pay the 120 bucks, and the service is done no matter what the cost. Our fridge was serviced several times. We've had microwaves and a dishwasher serviced as well. Recently, Four Seasons HVAC came out. My wife thought the heat pump outside wasn't running properly. She submitted the claim because she thought it was freezing up inside like it had done before. The repairman who came was great.

My son-in-law tightened up the flush valve but didn't tighten it up enough. I had to replace the call in for Prime. They came and tightened it a little bit more. It was a five-minute service call. AHS is a security blanket so I would recommend. I got a friend who joined because I told him it's not an insurance company, it's a home warranty. They're not gonna drop you if you call them about something. That's what they're there for. I've had them for about 30 years. In all these years, there's only one contractor which I would never recommend.

AHS has been helpful. I've had a refrigerator replaced. The one that was here had issues with the ice and water maker. I've also had a repair for my AC compressor and a sewage ejector pump which was backed up. The tech for the sewage issue was fantastic. Recently, my refrigerator went out and the first two contractors had poor ratings. The second one was responsive but then indicated that they no longer worked on that model. The third contractor did a phenomenal job. AHS is reliable. It's a good feeling that I was able to get these things repaired with the service that I have.

I called them about my furnace and they sent someone the next day. We've had extremely cold weather and I'm very pleased with the service. I really like AHS. Everybody they have sent out has been courteous. But now, I'm having problems with my water heater. I called AHS yesterday and the contractor called me today. But they're not coming out until Monday so I'm not very happy about that. Other than that, every time I've called AHS, they've been right on it. I continue to pay them every month 'cause they're always fast and courteous.

I had a dishwasher problem that I could never get resolved. I got another dishwasher and had to pay for it. If I had gone to a dealer like Lowe's, then AHS gives them a check. But because it was a used washer that I got from somebody else, I didn't have any recourse on my insurance. That was disappointing to me that I couldn't be given anything on it because I could get it cheaper the other way.