American Home Shield Reviews

I called American Home Shield for a clogged drain in the shower. They were able to send a group out the next day, and the problem was quickly resolved. The contractor was very timely and quick. It was an excellent experience.

The dryer wasn't heating and it wouldn't spin. Getting through a rep wasn't difficult. They told me who the contractor was and I was familiar with who they were talking about. I got a call back that same day. They came to my home the next day. The techs were professional. They introduced themselves and explained what they would be doing. When they checked out to see what the actual cause of the dryer not working was, they informed me that they had to order the part and what kind of part it was. They also told me about the back order and kept me informed every step of the way. Now, my dryer is working perfectly.

Everything is working out well for us. We have a lot of coverage with American Home Shield, so we hope we could build on it and see how far we could go and wouldn't have a course to switch to any of their competitors.

I had Shield Plus plan. I got it for a 60 year house I bought. When it came time to deal with an age related plumbing issue, they flat denied entirely. When I cancelled, they: 1. Delayed until I crossed the threshold for billing me another period (last call took 25min, only takes a min to sign on), 2. Charged “admin fee” of another month in addition to the month they finagled from the customer service delay.

MS Services was sent by American Home Shield for a regular heater. Everything went really well and they were pretty responsive. It took a little bit longer than expected but overall, they did a good job, both American Home Shield and the services company. The tech seemed to know what he was doing and diagnosed the problem quickly and was in and out relatively quickly each time. Our heater is working ever since he came out and fixed it.

When May Heating, the contractor, first told me what the issue was with my unit, they said they had to order the part. I asked them how long it was gonna take and they said that it would probably be about a week before the part would get here and then they would come back. But I had to keep calling them and American Home Shield. I could never get an answer. They said they were waiting on the part and then they said they were waiting on the technician to turn in something. It took them a while because it got cold. I had gotten a thing once that said that the techs were coming. They didn't come that day, so I called and I said that I got an automatic message. The rep said that sometimes, it does that but I wasn't scheduled yet. But once the tech came, they took care of it quickly. I like American Home Shield. They have great service.

Austin Appliance came out to deliver the dishwasher but didn't install it because they said that there was a leak. So I had to call American Home Shield and have them send out a plumber. A plumber came out and said there wasn't a leak. So, I paid $125 to have a contractor come out that didn't need to be there. I wasn't too excited about that and I'm trying to get reimbursed. AHS’ customer service said I have to wait for the plumber that came out yesterday to submit his report in order for me to be able to ask for a reimbursement on my deductible. So I don't know yet how it turned out but they just said they’d give them 24 to 48 hours to figure it out. AHS is fairly good and I'm happy with the service. The customer service is always willing to help. The only thing I would have an issue with is sometimes, the contractors aren't available for a week or two so it takes a while to get something fixed. And I don't know if that's the contractor or American Home Shield.

I had an issue with clogging and American Home Shield sent someone. It was difficult making the appointment with the assigned company because they didn't have an opening for quite a long time. They told me it would take almost two weeks but I told them that I cannot use my kitchen, and they did it in one week. The tech was good and very professional. He found the problem very quickly and fixed it very easily. Overall, my experience with AHS was great. I had three occasions that I had to call and every time, it was good.

Our sump pump was broken, and it took me about a week before I was able to make the call to get American Home Shield out here to get it fixed. It's a simple process. I did it via a recording, and now, it has been resolved. We'd have the contractors come back again if we need to. In fact, they came back a week later because something wasn't fixed correctly. People should look into American Home Shield.

I called in my claim and it was simple and easy. They gave me the name of the company that will be in contact with me. That company called to schedule the appointment. The techs explained what was wrong with the appliance and said they had to find the part. Everything was efficient.

The company that American Home Shield sent out to do the microwave said they won't do anything until it's moved out from the cabinet. They said it was installed improperly and they won't fix it because it doesn't have enough ventilation. American Home Shield approved their estimate but I haven't heard anything else since. But overall, American Home Shield is a good company. They respond well.

We had our kitchen sink and something in the bathroom worked on. It was all perfect. We've had good experiences with American Home Shield on everything we've done. The techs were very nice and informative. They send out good text messages and information when people are arriving. American Home Shield gives me peace of mind. If something happens, I'm not gonna have to come up and take a lot of money from savings to try and take care of some of these issues. We used the home warranty on our air conditioner and with our pool equipment. It works.

My recent claim experience with American Home Shield was great. It was quickly resolved. A.R.T. came very quickly. The heater was not starting on. Having AHS is very convenient. It's much cheaper for me having them than paying directly to a contractor whenever it’s needed.

When I called AHS, the lady walked me through and said they'd make sure that whoever comes out, they could check the heat and AC. I felt comfortable and she helped me out. She gave me the information, told me I’d get an email, and that I'd be getting a call from the contractor. So, I went to make my appointment and within the next hour, the contractor texted me and told me that they had an available appointment the next day.

American Home Shield has been wonderful. The men they have sent have been so courteous and so nice. I'm elderly and I stayed back in my bedroom most of the time and they call when they get to the door so I know to come and let them in. I even left the door unlocked for the latest man that worked on my freezer the last time he came. When he called, I told him to just come on in. United Air Temp was sent for a plumbing issue. They were wonderful. We had something that my daughter would find down in the basement. She doesn't let me go down there anymore, but she comes here two days a week and she would find a spot down there. They came once, checked everything, and said everything was fine and none of the pipes were dripping.

I recently used American Home Shield for the washer and dryer and microwave. The washer was maxed no matter what load you put it on and then it got so bad where it started breaking my glasses in my kitchen. With the dryer, it came on but it stopped spinning. Then the light bulbs in my microwave went out. I called the claim in on a Friday. The contractor came out on Tuesday the following week. The tech said he knew what was wrong with it and he had to order the parts. The ordered parts came in about 10 days later.

Antech Appliances came out when the washer wasn't functioning properly. The guy came in and took care of it for us. He cleaned it. It was quite impressive that he came in within two days. He was very professional. Right now, the washer is working okay.

The claims process was okay because American Home Shield was calling with money, and then, after one hour, people who were doing the job was calling me to make sure the appointment was okay. For the air condition, the contractor came out the same day. But for the garage, it was after one day for the guy to come and fix it. Overall, it was a good experience. Everything is working now.

They have increased the monthly amount and anytime I have a problem, I have to pay the service fee which is another problem for me. Plus, when the techs come out, I have to pay for any parts that they have to add. Recently, my heater was not putting out warm air. I had to pay $75 for the tech to come out. He said the issue was a wire that was causing the heater not to put out warm air. Within 14 days, I had to call him back because the same problem exists. Another tech came but AHS didn't charge me $75 the second time which was great.

Our microwave shorted out and we couldn't use it at all. The techs checked it out and ordered a replacement for it. Once my son-in-law picked out a microwave, it was installed in a week and a half.

My dishwasher was leaking. I submitted a claim online with AHS. For this experience, I was pleased. The selection and delivery of the dishwasher was straightforward. But when the installer came to install it, somewhere along the line, it didn't get communicated that when they delivered the dishwasher, they also needed to deliver the installation kit. So he wasn't able to do his work and had to make a separate appointment and come back a second time to do the work.

My last claim went great. The techs installed a new double oven. AHS has done a great job living up to what the warranty is about. If they can't fix it, they'll replace it.

The guy that came out for my recent claim with AHS was polite and nice. But the faucets, we had them here prior over 13 years old, and we just did a remodel a year and a half ago. Now, this brand-new faucet, he was telling us the reason the handles are twisted and it leaks is a calcium buildup after a year and a half. I don't know how he really knew that 'cause he didn't take it apart. He just looked at it. I also called American Home Shield today and they said they don't cover calcium buildup. So, I'm gonna have to call a regular plumber. I've always been satisfied with my experience with AHS. But I'm not very satisfied with this.

I had a leaky pipe under my kitchen sink. The tech that came out did that job fine. The only thing I didn't like was I had a clog and then he tried to tell me that my cast iron pipe under my house was broken, that it was that. But when I opened up my cleanout, the water was coming right through and it was clear. That felt strange that you wanna recommend several thousands of dollars worth of work when there was no evidence of it.

For my recent claim with AHS, I had two heaters that would not light. I submitted the claim on the phone to American Home Shield. But Bennett's Heating and Electric had the wrong number, an old number that was listed to an account. They contacted that old number, which wasn't me and they said they didn't need any service. I called Bennett and I said, "American Home Shield says you will be here by 10 o'clock." They said no, it was cancelled by the homeowner. I said, "I'm the homeowner. I didn't cancel anything." They said, "Let us call American Home Shield back," and they came out. It was amazing. I love them. They did well. It didn't take them long. It was fixed and ready to go.

My appliance malfunctioned and some parts required replacement. The tech did what was required. AHS is pretty good. They attend to problems really quickly and the service is very nice. Don't make the mistake of not signing up for a home warranty.

The bathroom was leaking so we had to continuously put towels or a bucket underneath but it's been fine ever since it's been fixed. It was excellent speaking with American Home Shield’s third-party vendor. They asked me what time I was available and they came right away. AHS was great to work with. It was easy, reliable and got the job done. Overall, I'm very satisfied.

We’re dealing with a claim with the microwave and we're in the process of waiting for the replacement to be ordered. The microwave itself is available right now, but the trim kit is not. Generally, it’s been good dealing with the customer service reps at American Home Shield but there have been times that I’ve been frustrated. I'm still sort of going on with a heat and air unit. In December, one of them quit working and I called another heat and air company to come and see what the problem was after American Home Shield's people had come. They said that they would not pay for the part that they needed. So I called an outsider to come in and look at it and they fixed something. But apparently, it wasn't the right fix.

The washer wasn’t working properly and I called the claim in and it was very smooth. The customer service people were very nice and helpful. Parts were ordered but when the tech came in to install the parts, he found other things wrong. So, American Home Shield ended up replacing the entire washer. So, it works. It's a good thing. The contractor was very polite. But there's one issue that hasn't been resolved yet. When the washer went bad, a transmission was ordered and they ended up not putting that in. I have called twice for American Home Shield to come and pick up the parts. It's a big box and it still hasn't been picked up. I would like to get that out of my house. My problem having this transmission picked up is very frustrating. Still, the experience with AHS has been very positive and they've been very quick to handle my problems with the appliances that I have. They seem to respond quickly.

I've used the website once or twice, and it's good. Recently, my HVAC unit was having some intermittent problems and the heat wasn't coming on. I submitted a claim online, then I had a discussion with someone over the phone. The tech American Home Shield sent was very knowledgeable, and he fixed the issue. All in all, American Home Shield is a good company.

I had an issue with the water heater. The techs were able to diagnose the problem. They were great and friendly. The whole thing was super easy and the explanations were clear. It was great.

American Home Shield is very good. I called for a furnace repair, and they sent repair people who changed out a piece and did some cleaning. They had everything with them.

Every time I do a claim, it would take a minute before American Home Shield finds somebody in my area. After I submitted the claim for my washer, it took about three months for someone to come out. American Home Shield said they couldn’t find anybody in my area, then when they sent somebody, she didn't do anything. I told them at first don't send them out there.

Rite Way Electric did a good job. The doorbell didn't ring. So, they had to put a new bell on it.

Every claim experience I've ever had with American Home Shield has been great. They always provide the service without any push back, they're as timely as they can be, and keep the house running. Most of the contractors are good. Every now and again, we get a dud, but I'm also in a weird spot. I'm technically in a city, but it's not really a city, so we're limited in who is out here. I buy a home warranty for all of my clients and everybody loves it, so they always end up renewing.

Dealing with American Home Shield’s customer service was great. I called them and they said the issue was covered and they set up the appointment. The tech was right on point and very respectful. You can't go wrong with AHS. That was the best thing that I ever did.

The outside unit wasn't functioning properly and the tech who came out was fantastic and courteous. He explained everything that was going on. He called and let us know when he was on his way. He replaced the motor first and that took about a week but that was the week between Christmas and New Year. The heater is now performing perfectly. American Home Shield is great. It pays for itself easily so I would absolutely recommend it.

We used American Home Shield to rekey our new home and the website was easy to use and it worked out well. It was very quickly when I was told they got my request and shortly after that, they could tell me which locksmith was gonna do the rekeying. I've had a very positive interaction with AHS. We've only used them for the one service, but they exceeded my expectation.

I like American Home Shield because they cover all my major appliances. It's very convenient to just go through them. When I call to explain what I think is going on, I have to make sure that I cover everything. The service may say to do A, B and C but when the service provider gets here, it may be a D or an F. Twice, I had to call and get another person to come out. Once, they had to come back twice because they had to fix a part. But I've been pleased with the service providers that American Home Shield has provided to me. The payment is becoming pricey though. I got my renewal notice today. I'm gonna do a research to see if I can find somebody a tad cheaper. It used to be a $75 charge, but now it's $85. I understand everything is going up but I got a budget I gotta stay within.

American Home Shield has been good. It's very easy to submit tickets, and they usually find someone to come out within a few days. It makes fixing and maintaining the house much more efficient. The customer service reps usually resolve the issue as well. Recently, I had a toilet that was broken. The first time, the contractor came out within two days of submitting the claim, but it turned out some kids threw some toys down the toilet. He wouldn't have been able to fix it by just snaking and doing common things. He came back a second time, took off the toilet and did extra work that wasn't covered. He ultimately ended up fixing it.

My toilet was running water after flushing. The plumber replaced the workings inside. He was very pleasant and worked efficiently. It hasn't stuck since. However, there was another thing that I thought about after I scheduled him. My garbage disposal is not working, so I was gonna have him work on that too. I wasn't able to get a ticket in time before he came out for that second issue. They said I'd have to call in and create another ticket rather than just have a second repair added to that trip. It would be nice if you could just call in to American Home Shield, say there's a second repair and add a second ticket to the request without having to do an entirely new one.

Doctor Cool called, made the appointment and showed up on time. The guy was really nice and was only here for about half an hour at the most. We just needed batteries in our thermostat. I'm happy with American Home Shield's service. They handle the problem fine, but it may not be worth the money. I wouldn't necessarily recommend them because what I pay monthly, when I add it up for the year, and then how much benefit I get from it, I could cover those expenses myself.

ACI came for some electrical problems in the house. They took care of everything including my backup generator though it wasn't covered. I've dealt with ACI ever since trying to get my backup generator, and I've been happy with them. I'm happy with American Home Shield as well. There's no long waiting time to get anything fixed.

The washing machine was making terrible noises and my dishwasher was giving a funny code. When the guy came, the dishwasher was no longer giving the funny code, so we could only fix the washing machine. He was very courteous and helpful. Having American Home Shield, I don't have to worry about who to look up to fix something. I know that they have the people that are good at what they do.

I filed a claim for the issues with the furnace. Everything was seamless. I had a great experience.

American Home Shield has always been Johnny-on-the-spot. I am very happy. Their contractor did a good job fixing my furnace. I've had them fix other things too, like my washing machine. I have appreciated having them. Their technicians are very accommodating. I don't have anyone that can fix anything around here, so I have to rely on paying American Home Shield a little extra and their contractors come out and fix whatever it is or they tell me they will replace it if they can't fix it. That's a good deal for me.

Precision Appliance Repair was prompt. I had a leak. They did a diagnosis and quickly returned and got it taken care of. They did the work in a clean manner and got me educated. What's nice about American Home Shield is they take care of the problem. I've used it before and had one guy that came and did the washer. That took a little while. But Precision Appliance Repair was awesome.

We had a leak under our kitchen sink. Initially, I thought it was our dishwasher, but it was a shutoff valve that is for the sink and the dishwasher. The first guy that came out couldn't fix it. He said I needed a plumber. A plumber was supposed to come out but canceled ‘cause he got stuck on another job. He eventually came out a couple of days later and handled the situation. He tightened the shutoff valve and it stopped leaking. He said as time goes on, the valves loosen up. He showed me what to do if something happened again.

The one time that I used American Home Shield, it was decent. It was easy to give a call when my heating system went out and have their contractor come out. That was convenient. The guys were very informative, explaining everything and walking me through what to expect. They were very timely as well.

The furnace was making excessive noise when it was turned on and it was constantly running. I called American Home Shield and made them aware of the problem, Then they assigned Bennett Air and Heating to the claim. They came around and looked at the thing. The guy made me aware that the unit is over 30 years old. He checked the noise if something was going on within the system. The resolution was that he did what he could do to quiet the noise down in the computer. But he said that eventually it needs to be replaced. I called American Home Shield back because it was going on a good week and I haven't heard anything back from anybody. That was when they told me about something with the system was not covered. I thought that American Home Shield would have covered the whole thing.

I had a tenant report an outage in the electrical box. There was a hold up with the electric company because it was a holiday. But once I called them, it went fast again. They educated the tenant in a very prompt and professional manner. However, the site is not as friendly as it should be with all the technology that's available. I was on the site and I had to call in.

American Home Shield sent a company out for the air conditioner. The guy was very nice, sweet and professional. Wen he came, the air conditioner fan was turning on. It just wasn't blowing cold air. But after he left, the fan wasn't even turning on. I contacted the dispatcher for the person that came to the house and I contacted American Home Shield and neither one of them solved my problem. When I called American Home Shield, they told me that I had to wait 24 hours, and that somebody was gonna call me to give me another appointment. But I still haven't heard back from them. It was horrible. The air conditioner is working now, but my husband fixed it.

One day a few weeks ago, the AC was not working, so we did set a request for somebody to come and see it, and when the company came, they told us that they had to replace a part. They were like, “Well, instead of replacing that part, we can call you for a new AC.” The AC that we had in the house was really old. So, they told us whatever the insurance gives for the part, we can include it into the new AC. That was what they did but I don't know how much the insurance covers. I was so confused with that. We had to get a loan for that because I called American Home Shield and they were like, “No, it didn't get approved.” The company replaced everything. They also said, “Well, if you change everything, you'll have AC today. If not, the part is gonna take a couple of weeks.” I have two babies so I was like, “No. Yeah. Just replace it.”

I had to pay the trade fee because I didn’t know what the problem was. The contractor came out and did a diagnosis. It was my sewer line, which is outside in my yard. It was all worn out. But that wasn't covered. So, I ended up paying for that with Draingo Plumbing. But American Home Shield is a much better company. I would recommend them over others.

I've got two HVAC systems in my home, so they've already replaced both within in the couple of years of each other. They've come out for a stackable washer and dryer unit. They also fixed another washer's agitator. With Dependable HVAC company, it was changing out a heat pump in the AC unit. I needed to speak with a representative when I was trying to get an understanding of what was going on with the claim, and they told me I had to pay out $800 out of pocket for stuff that they don't cover. Other than that, that was it, then it was approved. I've already recommended multiple friends to American Home Shield.

We've been with American Home Shield for six years, but we didn't start experiencing issues until about the last year. It's been the same technician that came and it's been fine. American Home Shield scheduled the service and the technician showed up. The first time, he was running a little bit late but it was no big deal. He got the job done. We didn't feel like he was upselling anything, which is always a plus.

I gave American Home Shield a phone call to submit a claim. Getting through an agent depends on what time you call in the day. But once I got through, everything was okay. It was decent. The first tech that came out said we damaged the sink. So we had a second opinion. The second tech said that it wasn't wear and tear. It was just leaking from the bottom. It was nothing I did wrong. So they changed the sink because it was cracked in the bottom.

We had the plumber come out to fix the faucet in our second bathroom bathtub. I reached out to American Home Shield online. I like their website. It's easy to use. The plumbing company had to come out for two visits, but that was because they had to get a prior approval. But they were here about an hour to fix it. We've had a great experience with American Home Shield. They're responsive. It seems like they use reputable contractors to do the work.

I like American Home Shield and I don't like it. I have had problems with some of the vendors. We had trouble with the claim, and they did reimburse us for some of it, but the vendor that they used for a plumbing issue told us something that was false. I had a personal friend plumber come out there who said they wanted us to do work that would have caused us to tear up the floor and replace a bunch of plumbing. We ended up having to get our own personal plumber out there, and then I had trouble getting reimbursed by Home Shield. So that particular claim ended up being a problem. But the rest of the claims have gone well. The rest of the vendors have been friendly.

It was 20-degree outside and my heat decided that it didn't wanna work. I had to do something on my phone, and something online to set up my appointment. It was user-friendly. They asked me what timeslot was best for me. I talked to a person at some point, and then it was automated. The reps were professional. The contractor had to order some parts, the parts came in, and they fixed it. They told me it would take a couple of hours, but they were done less than that. The guys were pleasant. I paid American Home Shield $125 for the service call and it was covered on the plan that I had for what was needed. So, when you are a person who doesn't know anything about repairs, you need some way to be able to pay for things that's not going to break you. It worked for me.

When I have an issue, I call American Home Shield and a contractor comes out and checks it out. My recent issue was an old AC unit that finally went out. The compressor went bad, is what they said. The tech was very professional. We went ahead and replaced the whole unit because it was an older unit that took the older Freon, and it was not feasible to continue. Everything works good.

The water pipe in the floor had broke, and American Home Shield took care of it. I had a good interaction with the contractor. From the first time we used them, we liked their services so we always request for the same company again. Everything is great. The only issue that I have with American Home Shield is when you phone in to talk to customer service, they don't understand what you're talking about. They're using offshore services. They should call back a couple of times to try to get your problem solved because for my electrical claim, it took a long time because the first contractor they sent out didn't do the job. He just came in, looked and made a report and said it wasn't a normal wear and tear. It took me a while to get somebody to understand me.

I had two people come out here and they tried to charge me a lot of money to do a repair. They told me I was gonna have to take the wall down and do all kinds of stuff to fix the issue. I've been dealing with the issue for a long time because I couldn't afford the repair. I set up a claim online and the Home Shield website was wonderful. The techs from Spry Plumbing came right away and they were awesome. They fixed three leaky faucets. What I like about it is that because they contracted with American Home Shield, they're not coming out here to sell me anything. They're not coming out here to say, “Well, we think it's gonna cost you x amount of dollars.” The tech is not gonna do it for the cheapest, quickest, and fastest way out. Spry Plumbing knew how to do the job and got out as quickly as they could so they could keep their relationship with Home Shield good. I'm always telling people to sign up for Home Shield. They're good.

When my furnace went out, I did a claim to American Home Shield online. had to pay the 125 fee, and they sent somebody out on the next availability date. The technicians did a good job. The first tech wasn't able to resolve the problem. It had to be replaced in its entirety. Then on the second visit, they were able to replace it. I had to pay $1,300 out of pocket. I didn't get a specific answer on why. I know things are wear and tear or outdated, but I didn't know how they do the scale of paying out of pocket. On TV, it appears you pay the fee and it's covered but I guess it was just part of it.

I have done both online and phone claim submissions with American Home Shield and it was very easy other than waiting to be contacted by a technician. I did a claim for some appliances last month and the tech was excellent. I am not very handy so having this warranty is good because I have access to people who know what they're doing if something is wrong with the appliances.

American Home Shield's price is reasonable. 10 years ago it was, "You gotta sign up for one or two years." But now I like that it's month by month. And it's easy to file a claim and have the contractor come out. I had a contractor come out for my AC once, and it was a faster fix. The guy was helpful and nice. He sorted it out. And this one with the leak stuff in my shower, it wasn't a leak. The guy came in and checked around it. He used a moisture meter. I got to confirm there wasn't one. There was a dripping noise in the wall, and he said it was thermal expansion because it's cold outside making a ticking noise.

The tech from American Plumbing and Drain came a month ago, and we were positive about the experience. Everything was done quickly and the technician was very competent. The claim with American Home Shield was to check the clogs in our pipes. They gave advice on how we can improve the water tank pressure. No actual maintenance was done, and it was just a few quick questions rather than the deep work. We were happy with the technician himself. He was on time. He answered all of our questions and we are happy at his responses.

There was a leak and Grade A Plumbing came in. The only problem was it was on Friday, and they said they couldn't come until Monday. The service people at Grade A said their contract doesn't require them to do weekend repairs, but the guy who came was good. I've been with American Home Shield for several years now and the only issue that I have going now is that their rates have gotten pretty high. I had to talk to them recently because the rates were high, and they made a concession. My contract renewal is in March and the person I spoke to said, "We'll reevaluate in March." If you can afford it, it's a good thing. A lot of people are buying these things from public service, electric and gas. This covers a lot more.

I had a leak from the downstairs toilet and a leak from the bathtub faucet upstairs. I called American Home Shield and told them we had a problem. Joy Plumbing was really good. I liked them. The gentleman they sent out was professional. He knew exactly what to do. He knocked it out. He even ordered a part that was still under warranty. And then when the part got in, they came back and fixed it. They finished the job.

I have a claim on the fridge with AHS. It stopped working. The technician came in and he said that he needs to order a part. He did that and it has to come from American Home Shield. But still, I don't have it. I have to call every time to know the status. No one is reaching out to me to ask for status and update the status. We also had another claim recently. When you turn on the TV, and then open the garage, the fuse is tripping, so we wanted to find out what happens, but then the tech was telling me that I had to have a separate wire, or I have to separate the line and he said that's not covered.

For my recent claim with AHS, our garbage disposal stopped working. It wouldn’t turn on to grind up the contents in the disposal. The techs that came out were very good. They replaced it with a new one. I haven't had any issues since that day. I commended them for their professionalism.

Our washer sprung a leak suddenly. I contacted American Home Shield and very quickly, they notified me that they had selected the appliance repair company that would come out and take a look and confirm what the problem was, and they did. However, it took them a few days 'cause they had a fairly heavy work schedule and that really wasn't that big of a problem. Then they diagnosed what the problem was. They had to order a part and had to wait for the part to come before they could come and install it. Once they got it, we arranged a day for the tech to come out and do the repair. The tech was here for 10 minutes and the problem was solved. I was satisfied.

The customer service of AHS is fine. We had an interaction with them that left me questioning whether or not we're gonna continue with them. It runs good and bad. When it's bad, it's very bad. For our recent claim, our heater was malfunctioning. All Pro Services had to diagnose the malfunction, obtain the replacement part, and then came back out and replaced it.

The people that I interact with at AHS are horrible. They have such heavy accents, I can barely understand them. It's very frustrating. I've even had to ask for another person to call back because I was not able to understand what they were trying to tell me. I had one service call where I really thought it would've been cheaper to replace the appliance than what they spent on the parts to repair it and I didn't understand that.

We didn't have any cold air coming into the house. Seaside Air came out. Everything was great. We were very happy with them. It's been great since they repaired it.

One, my claim had to do with central heat and air, and it seemed like American Home Shield didn't wanna cover something, but it was part of the system that needed to be replaced. And I had to get this Susan involved in it so we could move everything and get the work done. But I never get her to answer. And when she does respond to me, it's by text. I don't wanna text. She hands over my problem to somebody else, and that person takes a vacation.

We requested AHS for an AC repair. The claims process was pretty quick and easy. The tech who came out was Bill and he was great. He fixed the problem. I also had a garbage disposal repaired through AHS and so far, their service has been good. Hopefully, it's cheaper than me just doing it myself out of pocket. I also like that I don't have to search for a repairperson, which is a convenience. But other than that, they could do a little better with their pricing.

Our microwave quit working. The tech was knowledgeable, friendly, and courteous. He got the issue figured out right away. With a home warranty, I'm not burdened with a big expense if one of my big appliances go out.

My coverage with American Home Shield is good, but it takes a while to get something fixed. For example, it takes a week for them to hire a person to get out there, then they come out and say, "Oh, we don't have the parts." It then takes 10 days to get the parts in before they come back out. Sometimes it takes up to three weeks to get something fixed. That's happened three times. Once, it even took seven weeks to get an icemaker fixed. On the other hand, I requested service for my water heater and that was a quick one. My water heater was leaking and the repair replaced the entire unit. They were there for an hour the first day, then they came back a couple days later when they had the new water heater and it took three hours for them to install it.

We made a claim online and the AHS website was straightforward and easy to use. They sent me phone number and the name of the person who would be coming out. The tech had to come out for the first time for all drains. They were all clogged because the house has been sitting there for a long time. Then he had to come back because for some reason, the tub got clogged again. All he had to do was snake it. I'd use him again. Him and his family were nice. I like that with AHS, I do not have to fork out $2,000 every time we have to fix something and I always recommend them.

Our furnace was due for service and we reached out to a third party who could come in to inspect it. But they told us that it was overheating and we had to replace the entire unit. We remembered that we had AHS, so we decided to go through them. The techs they sent out shut off our hot water and were trying to look it up. Then, they forgot to put it back on and I found that out the hard way. Also, the cost for putting in a service request is too high. $125 is a lot.

I had a control panel repair needed on my LG stove. I put in a claim. Three weeks later, I had not heard from them. When I finally heard from the vendor, he was 45 miles away and said he was given a slip to repair a microwave, not a stove. It was a horrible experience. I told them not to bother coming out. I had called my own repair service. I would not recommend them.

I had several outlets that went out. It turned out that there was some bad wiring. Northwest Electric repaired it. But unfortunately, to do the repair, they had to cut a hole in the drywall. I called American Home Shield twice about getting somebody else to fix that. Northwest Electric sent them the information. But I have yet to hear back from American Home Shield in getting the hole in my wall fixed. As far as the electric claim, the interaction was good. The only problem is with the follow-up and getting a hole in the wall fixed. But otherwise, I've had a good experience.

Their service is pretty good. But it seems that the rate goes up every year. But that's just the way things are. When all said and done, you're talking about $75 for a service call and it's pretty much covered. I usually have three claims a year and it usually involves my AC or heater. Overall, I'm pretty satisfied with American Home Shield. It's a tough check to write every year. Every year I sit in the house and think about not renewing. But I renew it, and I'm glad I did because it usually pays itself off.

AHS has a very great online platform, status updates, and text messages. Their service was good, although a little delayed. But I understand that other people have issues going on in their homes too. I had a claim for the oven, microwave, and stovetop and the first company they assigned was booked up. It took three days from when I scheduled it to when they came out. But it was good when the came out and everything was resolved.

I had a leak in my toilet. I made a claim on the website of AHS and it was pretty user-friendly. Then, the techs came out and fixed the issue. Their work was pretty decent. The first time they came, I had a meeting scheduled and I was running behind. So they ended up waiting on me to get to the house. They were very professional and very considerate. I like that I can call AHS and they can send someone out to attend to my needs. If it's something urgent, like a heating or cooling issue, especially during winter, they have contractors that work around the clock. I've had friends who had that problem and AHS sent someone out to try to help them at odd hours of the day. So having that peace of mind is priceless, especially when you have kids. All in all, the AHS warranty is a pretty good investment.

American Home Shield is taking so much time whenever you create a service request. The providers are calling after two days and they're giving some appointment after four days. So, it's taking about one week just to get the technician to come to our house and then do the diagnosis. Sometimes, the providers won't inform the diagnosis to American Home Shield and they don't know about that. Then when we call American Home Shield about that, they are saying that they didn't receive any diagnosis information from the provider. Then they will say they are following up with the provider. But after four days, nothing happens. Again, they will recall the service request and the same technician comes out again.

I needed my dryer repaired it was no longer heating up. Technician came out. It took 7 day's for the part to come in. The technician never looked at anything just assumed it was the element. When he came back the timer had to be replaced too. That night the dryer was working. I started a load of clothes in my washer. The technician had moved the washer around to get to the dryer. Me being a single mom and trusting American Home Shield to send professional repair technicians to do the job did not see he pulled the hose out from the wall.

My washer was leaking water everywhere and my dryer was not drying. AHS's website user interface is very easy. I just went online and followed the prompts. They put me in contact with a contractor in the area. I was able to schedule with them and they were able to fix what needed to be fixed. The tech needed a part to fix the issue. So, he came back a second time to finish the job.

I've had a very good experience with American Home Shield. But my experience with my furnace the second time around was almost for the same thing. However, I was being charged twice for something that was previously done. Other than there being some wait time, everything has been okay with the contractors. I called yesterday so the wait time is sufficient for them coming out today. The first time, they came out after three days.

I had a walk-in bathroom installed. Some water had leaked from down there. When he did my panel, he said it was corroded and the panel had to be replaced. I said to the AHS rep when I submitted a claim, "I think some water leaked down from the new tub I had placed in." The tech came in. He looked at it and quoted everything. He went outside, looked at the pipe from the meter and said, "No, it was the water from your bathtub." I said, "Okay." When they called me back, he said it was denied by AHS because they said it was my problem for doing it. I said, "Okay, I'll get back to you if we decide to go with you. We'll get a couple of more quotes."

American Home Shield gave us a free rekeying service, which is nice. Then, my dishwasher started leaking, so I called them, made a claim, and was on the phone with them for half an hour, and jumped on a video call with them and they said, "Oh, we don't cover those kind of dishwashers," which is odd. So, I went on the website, dug around and I couldn't find anything about a portable dishwasher compared to a built-in dishwasher. It just seemed odd to me. Even on the website, it says something about built-in exhausts. I couldn't find it anywhere in the fine print, too. Instead of them covering it, now, I gotta gonna pay for it myself. The dishwasher was leaking in my floor. I gotta replace that too.

Hill's General Plumbing, the contractor, went under the house and checked for the leak. They determined it was the refrigerator and the shut-off valve wasn't working properly. So, they replaced the shut-off valve but there was still a leak under the refrigerator. They said that wasn't their job to fix the refrigerator part but they effectively stopped the leak. I’ve been very pleased with American Home Shield. I also had a microwave issue and they replaced the microwave. It was available right away but it also had an exterior framing kit that came with it and that kit was not available. So it took several months to get the microwave but I don't hold AHS responsible. That's manufacturing and the supply chain issues.

AG Repair was sent out by American Home Shield. Washer leaking, first tech came out twice and replaced the gasket, still leaking. Repair company sent out a second senior tech who said he didn’t know what the problem was, maybe we were using too much soap. He reported to American Home Shield that we are overloading our washer. American Home Shield told us that they were closing the work order out, that it was our fault that the washer was leaking. They seem to be in collusion, American Home Shield sends out a repair company and that company lies in their report back to American Home Shield so they won't have to repair or replace an item. We contacted American Home Shield to try and resolve this problem and they told us that we need a second opinion, they would arrange this.

With my refrigerator claim with AHS, the icemaker was replaced with a new one. Then my second claim was the dishwasher. They brought in the new dishwasher but were unable to install it because they said something was wrong with a pipe connecting the machine to the drain. They left the machine in my house and they said I should be the one to find a plumber to change the pipes. The machine is just sitting there somewhere downstairs.

We had a hot water heater that had a gas leak. The first time that I input the request, I didn't put it in as a gas leak. I put it in as it kept shutting on and off. We didn't know that. Before the contractor could come out and look at it, it seemed to work okay. We told them we didn't know if they needed to look at it or not. They called us and told us they were going to close the claim. That was the last we heard about that. I was unaware that they had sent a bill to American Home Shield and claimed that they had done a service. That was $100 that I paid for something that I asked to be refunded because nothing was done other than a phone call. I got that remedied the very next week. I put in a second work order. This time, the contractor came out and took care of the problem. It was very timely and well done. They had to order a new tank and kept us in the loop of where it was.

My washer died so I requested a washer replacement. The customer service representatives have been great, although it has taken me some time to get my claim process. I had to call them on several occasions because some of the technicians didn't come back out to do what they were supposed to do on the last situation that I had. I told them that I was giving them one more opportunity to get my case resolved, and if they didn't, I was gonna move my services someplace else. The young lady that I spoke with was very willing to help me. The technician that came out was great. Two weeks later, I got my unit. American Home Shield helps you to not have to put out a huge lump sum of money. It's a protection in the event that there are emergencies that happen like this.

I've been very satisfied with American Home Shield. Recently, the clothes weren't drying efficiently. There was also a noise that the dryer started making in the drum. I submitted the claim online and it's very user-friendly. You click the make maintenance request button, and it has a drop down list for whatever you are trying to make a claim against. Everything I needed was in the dropdown. I selected the appropriate buttons then it requested the payment. I received the name of the business and the contact phone number. It said that someone would be reaching out to me, which they did, in order to schedule the service. I had a good experience with the repairman who came. He was in the basement, and we were upstairs working. He called up, told us what the issue was and what he needed to do to fix it. Once we agreed, he fixed it.

The claim for the kitchen sink took four trips. They couldn't fix the faucet. Delta Faucets got American Home Shield to give me a free faucet. When they came to install it, the guy had a hell of a time getting the old faucet out. But he got it out and installed the new faucet. The next morning, I got up and got water in my kitchen and underneath the cabinets. I called them and they said that they could come on Friday. I said, "No, you don't understand. There is water coming. I need you to come today." They came and fixed it, at least they said. I put a Tupperware bowl underneath there to check. The next day, there was water. I called them again. This time, I wasn't so concerned because it had been going all day and there was only a third of a cup. I waited till the next Monday and they came and fixed it.

Most of the contractors are good. The technician with A-Appliance Service was straightforward. He showed us that what my wife thought was a problem is not a problem. She just didn't do something correctly. There are a few contractors which are marginal like a couple of the plumbing people that came out. In one case, they tried to tell me the issue wasn't covered, but it was covered because I have a five-star plan. Also, everyone I renewed with at American Home Shield for the last two years would say, "I'll renew it with a discount." But three months later, I get nasty emails from an office in Dallas, Texas saying I owed extra money.

I had to have a contractor come out, diagnose and repair my gas pump on my heater. They were great. However, anytime I have to talk to somebody from American Home Shield, it's terrible. They have a very limited script of things that they're able to say. Any of their employees doesn't understand the work or the industry for the orders that they're fulfilling. You're left at the mercy of whatever contractor that they give you. It's been about a fifty-fifty shot whether or not you get a good contractor or someone that's absolutely terrible. If they send you someone that's terrible and you don't like them, you have to explain to them why and they're not always immediate to get you somebody else right away. There's the monthly fee and the service fee that's involved. But for the most part, American Home Shield saves me a lot of time. For a small to moderate repair, I can have some confidence that it'll be taken care of the next day.

Sunbright Pool Services came out because my pool feature wasn't working. They found out there was something stuck in the propeller. They fixed it. They gave me a free basket for my pool. There was a cracked basket that was pulling leaves through. They said, normally, they charge for that, but they made it complimentary. They were a great company which I can't say about every company that American Home Shield has sent.

The furnace would heat then it would go off and get cold. We called American Home Shield, and they sent somebody out to look at it. A repairman came out when they said they would, looked at the furnace and fixed the problem. He said I should get another 20 years out of it. I told my brother he should get American Home Shield, and he got it.

American Home Shield has been easy to get in touch with and file a claim over the phone. One of the with privileges with them is if you buy a house, they'll rekey it for you at no charge, up to five doors. That worked out great. I’ve got electronic digital door lock on the front door, and the technician was able to rekey it to the same as all the other doors. I've got two other claims with American Home Shield right now. One of them is coming out today. The vendor that comes out is very prompt in calling me and working with me on setting up an appointment.

American Home Shield could be the best ones in the market. The reps are helpful with the sales side of it. They got me with the slightly cheaper and more comprehensive plan. Recently, A fantastic young guy came out from the company that we got. He had a professional attitude, was reliable, and got the job done. It turned out to be a blocked drain. Even though I've tried hard to deal with it myself, it turned out to be a lot worse than that. I was charged 125 bucks which is reasonable.

We had some locks rekeyed through American Home Shield. They're an okay company depending on what service you need. I've had issues with them in the past.

The first time, I didn't have a good experience. But this time was good. The guy was on time. He resolved everything, and when he left, everything was good. The guy was knowledgeable. He checked everything. It took him 45 minutes to an hour to figure out what was wrong with it. He said there was nothing wrong with the washer, and it was just only the liquid we were using. He described what kind of liquid. It went good after that. If it was someone else, he would just say, "Hey, go replace it." And he checked back with me later on to make sure everything was good on the machine and that was helpful too. Everything was good and we're happy.

Something got damaged on the roof that was bringing the water to the living room and the loft. I called into American Home Shield emergency service, and they contacted me with three numbers who could come out to help. Because we had a storm that night and it was still storming and water was still coming in. I picked ServiceMaster to come here, and they came out. They were professional people. Young gentlemen. They did what needed to be done. I already recommended AHS. My brother and cousins got them.

I lost power in one of my rooms upstairs. It turned out one of the socket burned up in one of the other rooms. I sent in the claim online with American Home Shield but I ended up having to call because three days had went by and I have not heard from the contractor. The tech that came out was nice. He put his little shoe covers on. He was really respectful.

I sent in a claim online for a kitchen faucet that has one of those retractable sprayer head. The sprayer piece broke off at the connection of the head and needed to be replaced. Once you submit the claim through the website, you get an email and you get a text letting you know that it's been assigned. Then it gives you some instructions if you don't hear from the contractor. Once you do make contact with the contractor, you get another email and text with the appointment information.

My dryer wasn't working. American Home Shield assigned Sears who couldn't really fix the issue. So, I said I wanted a different service provider, and E&J was assigned. The E&J technician looked at the issues one by one, which is the fuse first. He changed one of the fuses to see if that would work. It didn't really work. He looked at the timer, and then he looked at the heater. The heater was fine, so he figured that it could be an issue with the timer. So, he fixed something with it. He got a new part, and that was how my dryer started working. It was working fine for the last two weeks.

Our heat wasn't working and American Home Shield sent the guy out. In the summertime, two contractors came out. Our air conditioning made some noise and one guy came out and said it was the fan and he did something to it. We had to call him back out. He did a quick fix on it, but eventually, it kept making a noise. AHS sent a different company back out. He replaced the fan. Now, when our unit turns on, it's embarrassing because it makes a rumbling noise, like a train is almost coming through the house. And if we called them back out again, they would charge us for it because it's after the 30 days.

American Home Shield takes your worry away if something's gonna break and you can't afford it. I'd rather pay a little each month and get it fixed when it breaks. The first time I used the service, the housing on our icemaker went and there was a problem with the holder of the ice as well. The claim was very fast, and I was very pleased. However, we're still not getting ice, so the repair man is coming back this morning. Overall, I really like American Home Shield. I have recommended them as well.

The first time I called American Home Shield out to do a repair, the guy said that there was something wrong with my dryer. Then nobody ever came back and fixed it. It ended up the first time I called too, I told them the same situation was happening with my washer and the guy was like, “Oh, it's fine. It ended up draining.” Then I had to do a second call. After the second time of calling, they’ve finally both been fixed. Other than that, I've always had a great experience. I've only had to have them fix two things and they got it done. Overall, the service was great. I just think that sometimes they should make sure it's getting done because when I tried to contact them back, I didn't realize there was a grace period for it to be done before they close it.

My keys we're sticking a little bit, and I just called American Home Shield and let them know I'd like to have my front door lock rekeyed. It was very quick. I called, it took a minute or two to pull things up and put in the request, and within a few minutes, they had sent me a text saying that Lang's Locks would be contacting me to do the rekey. They did it and knocked it out within 24 hours. The gentleman came out and completed the job in less than 15 minutes. The lock works properly now. I've been satisfied with AHS. This was the second claim I had. The first one was an ice maker on the freezer that wasn't working, and they were able to get out there within a couple of days and send a couple of gentlemen to correct it. They told me what was going on, and they did a great job.

Thanks, Stacy for taking the time to resolve the issue. They offered to send the checks with a better amount. This enables me to buy an equivalent brands. Thanks again.

When my dishwasher wouldn't drain, I went on the website and it was easy to work with. The repair man came out a couple of days after that, and now, my dishwasher is fine. I would recommend American Home Shield. However, for the $75 visit fee that I had to pay, I could have done the repair. It would have been the same if I didn't have it.

Revolff was phenomenal, Home Shield was not. We live in North of Seattle and fly to Vegas to take care of my in-laws. Their refrigerator and dishwasher broke. We ended up replacing the dishwasher. The refrigerator needed to be repaired. They referred me to a company to do the repair. They said that they could expedite the call. So, I called back to American Home Shield, and they said because there was a second refrigerator, it couldn't be expedited. I said, "Look, these people can't even walk very well without assistance." That didn't meet the qualifications. I called multiple times for two weeks trying to get the damn thing fixed. It just circled around and around. I tried to call corporate and talk to a supervisor, and I got nowhere. I ended up having to fly to Vegas three times to get the appliances taken care of in three weeks.

For my recent claim with AHS, my microwave wasn't heating. I called them on a Sunday and 7 H Home Services called me on Monday. They diagnosed it immediately, but it took a while because they had to order the part. But they were wonderful. I would recommend both AHS and 7 H Home Services.

We were running the dishwasher and water was coming out on the floor. So, my wife initially checked the door to make sure the door was closed properly, and it was. We also started seeing our floor buckle in our kitchens. So, I called American Home Shield and they sent out a repair person who came out. They replaced a ceiling molding in the front of the door, thinking that that was the problem. On that day, it seemed like it was fine. We were washing dishes a couple of days later and water came pouring out of it again just like it had before. We called the service guy out again and whatever he did didn't work because the water started coming on the floor and it started getting worse. And now, warm water is coming out of the dishwasher. The fourth time the guy came out, he determined that the interior of the dishwasher was warped, which was why it wouldn't seal.

I called to file a claim for my dishwasher, and I got a very hard to understand rep on the phone. That is the most frustrating thing to me. She spoke so broken, and I kept saying, "Say it again. I'm sorry. Excuse me?" The other thing is that she had me get my phone, take pictures, and send it so she could see it. It took me a while, but I figured it out.

Moore Brothers came out for my AHS claim and they fixed the roof over the dining room and over the master bedroom. But they didn't do the inside ceiling where the damage was. They said they had to wait for an order to do the ceiling. They were excellent. When they first came, they said it was gonna rain. They put tarps over the roof until after the rain. After the rain, they gave me a date they were gonna come back and they came back at the specific time they were gonna come back and they got up there and they got busy. Knocked it out real quick. They also cleaned up everything after they worked. I was impressed.

AHS should inform the customer when they buy the contract that certain things such as code changes are not covered. They are not going to fulfill the change of the equipment if the code changes in California if the equipment is no longer made. You will only get a refurbished unit. That's wrong. If the law in California is such that codes are changing, the replacement should be the code. I understand that many people have old equipment and it fails and who wants to pay for new equipment to be up to code if the prices are that much higher. But that should be explained to the consumer up front.

The tenant said that the AC had stopped. The contractor went and the techs verified something. They replaced a part but then they said they needed a second part. They ordered that and they went back and fixed the AC. Everything was perfectly done and everybody is happy. The company took care of everything super fast even though the part was a bit delayed. I'm super happy with them. They did a really good job. The things that American Home is covering are a huge part of the budget if you don't have the warranty. So, definitely you have to have insurance. It's for peace of mind.

There was some kind of deal up underneath at the bottom of the refrigerator where a capacitator burned up. I called AHS on Sunday and the tech was out on Tuesday. He had to order the part and a day or two later, he came back. He put it in and since then, everything has been fine. I like AHS and ever since I've been with them, I've never had any problems. They're always courteous and when the claims are done online, everything's self-explanatory. You just go in there and fill out your deal. Then you get a confirmation email and who's been assigned to come out and do the work. And most of the time, they call within a day to set up appointments.

We had a number of outlets that were not working, the techs went around and tested them and replaced the ones that weren't working, and they've all been working since then. So, I'm happy. The techs were great. They came in and did what they needed to do and worked as a team. American Home Shield has treated me right, so everything has worked out fine and it still is.

I had a back-up on my water main causing leakage. They had a plumber out the next day to look at it. The issue got resolved that day. The plumber was knowledgeable. He told me what was going on and how to prevent it in the future. I have an older house and with the warranty, if something goes wrong, I can just fill out a request to AHS and they'll get the correct professional to come.

I've been with American Home Shield two years, and the first time I called was regarding my garage door. The technician that was out to take a look at it advised me that he'll get back to AHS. They called me back and told me that it was just the motor that was covered by the warranty and not the garage door, but that was covered under my homeowner's insurance. Overall, the service has been good. I like the promptness and the turnaround time that they came. They were very responsive and got me dispatched to a local technician in the area very quickly. Everything is great, so far.

I absolutely loved the contractor, and I wouldn't use anyone else. My dryer and fridge needed some help, and my washer needed to get fixed too. They're replacing my washer. I'm still waiting on the new unit to come in, but I'm happy with how everything's going. It was easy to submit the claim to American Home Shield over the phone, and anyone that I spoke to was very understanding and easy to help.

The garage door claim was great. The tech came out. He addressed the problem. He went above and beyond. He said he thought he got the one that was there. He said it might work, but it would be intermittent. So, he replaced it. He made sure the other unit was working as well. He was in and out in less than 30 minutes. That guy knew what he was doing. American Home Shield sent the right guy. Good experience.

I had an intermittent issue with the big elements not working or not responding properly. It became so frequent and disruptive to cooking that I decided to file a claim with American Home Shield. The contractor was courteous, thorough, and adequate.

Every time we submit a claim, it's always been straightforward and easy to do. The techs that are sent out seem knowledgeable and on point as well. This last time, the guy was exceptionally good and very helpful. I put in a claim for the outside T-line to be looked at because it was leaking, and our garbage disposal was also leaking. American Home Shield dispatched a plumbing company. The plumbing company advised that they weren't able to help with the outside T-line because of American Home Shield's policies. They were able, however, to fix the garbage disposal. The tech replaced it that day, and everything's been running really well. It was a great experience with the garbage disposal. We've submitted a couple of claims over the last few years, and this was the first one they were able to really help.

I've had American Home Shield for a long time. When I bought my condo, I knew the air conditioner was not new. I can't afford to buy a new one, so I have American Home Shield just waiting for that air conditioner to go. The one thing I don't understand is they don't send anybody that's close to me. The people have to drive 45 minutes to get here. Besides that, I'm happy with American Home Shield. When my dryer wasn't heating, I spoke with a representative, and she was polite and answered any questions I had.

When I have a problem, I just submit my claim online and American Home Shield takes care of it. The website is very clear and easy to use. The help chat is super friendly too. I have an open claim right now for my refrigerator, but the last one before that was completed. The plumber that came over for my garbage disposal and toilet, and he was very polite. I like American Home Shield because I don't need to do anything. I've dealt with other companies in the past, and I had to search for contractors and send paperwork. I don't have the time, mindset or knowledge for that. Also, with other companies, even when you find a contractor, not all contractors work with that company, and it’s a lot of trouble.

The water continued to drain out of the tub slowly, and I tried to do everything that I could and nothing seemed to work. At that point, I said, "Let me call American Home Shield." I did the service request online, and I loved the website. It works fantastic. The repair people called me a day before, and they texted me to let me know they were coming. They let me know that they were still operating in COVID protocols as well. They were on time and did an excellent job. There was something obstructing the drain, so the guy removed something from the drain. He stuck his hand in there and was able to unblock it. Everything is functioning well now. Those repair people have been in my home before as well and I have no complaints. We also like the peace of mind we have with American Home Shield. It's easier to come up with $75 than it is to come up with $1,000 for a repair.

I called American Home Shield and told them that our electric furnace wasn't working. The fan wasn't blowing out any heat. One company couldn't come out till Tuesday. We called American Home Shield back and told them we didn't have any heat and we needed the unit fixed sooner. The rep contacted another company, which said they could come that Monday, so we took that one. It was Fletcher Heating and Air, and they were good. They were very professional, and everything is functioning fine right now. American Home Shield has been very helpful. If something breaks down, all we gotta do is just call them and they'll send somebody right away if they can. I'd tell people to get it because it's been a good company. We haven't had any problem with them.

American Home Shield is a good program. It's expensive, but I don't have a lot of worries. If something major breaks down, it's mostly covered. I recently requested service for a plumbing issue, and the process was easy. For the TV though, it was transferred to Allstate, and it was very hard to find a phone number to call them when I needed to. Still, the repair people resolved the problems. There was a bit of a problem afterwards, but then it resolved itself on both things.

When my dryer didn't work, I submitted a claim by phone and spoke to a person. It was great. They took care of what I needed. They had H&C Electric come out and they did great. They realized the issue had to do with the electrical part of it.

American Home Shield is excellent at everything. The guys that came out here for our water heater were excellent as well. They called when they were supposed to call, and they were prompt, personable and knew what they were doing. The same guys were out here for our toilet too. They were on time to get the job done, and they were in and out of here. They ordered parts, which came within a certain logical amount of time.

The water heater was leaking, and I called American Home Shield out. Unfortunately, I couldn't afford to go through the people that they sent because it is an older condo and they wanted to charge almost $3,000 for modifications, and I can't afford that right now. Even though it didn't work out for me, I still will recommend AHS to a friend. They respond quickly. Even if it was on a weekend, they contacted me, scheduled, and somebody came out that Monday. So, everything was still done quickly.

I usually go online and do my claims through American Home Shield's website. I'm not a very handy person around the house when it comes to repairs, so it's really reassuring to know that there's somebody that I can call and they'll come out and fix it for a reasonable set price.

We had a water leak in the house in a peculiar place, and American Home Shield sent out two plumbers to see if we had a leak from a pipe. They checked it all then didn't find a water leak from a pipe. So, they suggested that it could be coming down from the roof, but there is no indication that it came down off the roof. So, we haven't resolved the issue yet. The people that came seemed to be nice, knowledgeable guys, especially the master plumber they sent out. The other plumber was great, too. They just said they couldn't detect and they didn't know where the leak was coming since it wasn't showing up on our water meter.

The shingles were starting to lift, and I didn't want a potential roof leak. American Home Shield sent a company to look at it. Then they had it fixed. I did th claim over the phone and I spoke with a wonderful rep. They provided me the contact number of who was coming out and they had sent the info. I was told that somebody from that company would be in contact with me, and they were. I wasn't home at the time the tech came, so everything was done via phone and text message. He was able to view the property without me being present, which was no issue.

Everything went smoothly with my most recent claim to American Home Shield. Everyone was professional and courteous. I got a rapid response. I was impressed with the level of skill of the people that they sent. There was nothing wrong with the experience. It worked out well. I had a problem with my central air furnace that had started making a lot of noise, and so somebody came out and diagnosed it. The motor was worn and they replaced the motor. They had to wait to get the squirrel cage blower. They did not have that with them. They showed up three days later once they had gotten a hold of a replacement part and put it in. So it was pretty hassle-free. Our 25-year-old furnace works like new.

Our water heater claim to American Home Shield was fine, but when we had a refrigerator issue, we ended up buying a fridge ourselves because Home Shield wouldn't cover it. The freezer wasn't cold enough. We sent pictures with it. The contractor agreed that the temperatures weren't down, but they couldn't isolate the problem. So, that was the end of the story. Even though they had the pictures showing that they measured the temperatures and it wasn't sufficient enough, that was not enough for AHS to replace our fridge.

I used American Home Shield for a garage door repair. I paid my initial $100 upfront and the technician came out and did the work. He was real good. I also called American Home Shield about a dryer last week. The guy came out this week. He had to wait on a part to come in. But that experience was good too. I've been pleased with American Home Shield so far.

I had a plumbing issue and American Home Shield sent out a plumber. He fixed it, and it's working now. He did great. He was very responsible and professional. It was so quick. I didn't expect to be that fast. Every time I had an issue, American Home Shield was always on it.

I purchased a previously owned home. I contacted American Home Shield to have someone come out and change the locks once I closed on the home and took the keys. I didn't want to live in a place that had been lived in by somebody else who may or may not have still had keys. The initial contact was online and very quickly thereafter, I received a phone call from the gentleman with the locksmith, who indicated that he had been contacted about doing the work for me. We agreed upon a time that he would come to the house. We agreed that if there was a problem, he would call me or I would call him. I was here at the house at the time that he indicated that he was coming.

One of our two ovens was not warming up the way it should. The techs calibrated the oven and that seems to have fixed it. We've had lots of different contractors sent by AHS. Some are pretty good and others are less than good. But during my relationship with AHS, we've replaced two water heaters and we've recently had to do the air conditioner. I give them credit because those were money-saving experiences.

I sent in a claim for the refrigerator. At first, American Home Shield was sending out Sears repairmen. The refrigerator was making a really horrible noise, but they were never here to hear it, so they just quit showing up. They turned in paperwork that said they had shown up and everything was fine, but they had never shown up. So, I got very, very irate at that.