American Home Shield Reviews

I tried to submit the claim online multiple times. I tried to change to a different credit card and a bank account but it wasn't going through. I had to call. Other than that, the tech was very professional. He went upstairs to find the problem and resolved it very quickly. Shortly afterward, the problem recurred. I called and the tech came back immediately and re-flushed the system.

AHS has great service. When I submitted a claim for my range, the company called me right away. It was quick and easy. Everything's taken care of now. We’ve been cooking ever since.

I feel good about American Home Shield, and I plan on renewing. Recently, my air conditioner unit gave out of freon. I was taught the difference between the plans. I came out of pocket more than I would have liked to but I'm glad I have American Home Shield when it happened. I appreciate what was done. They had to get the part to do everything that they needed to do in a timely manner.

I had an issue with my shower and I had an issue with the sink in my other bathroom. I was also smelling gas. I called the propane guy and he tested for leaks and he said to have a plumber have a check. We called a lady and she gave us the number for American Home Shield. Since a plumber from J-Star was coming out for the gas, I had him check the other stuff as well. He didn't have to fix the shower because it was just a matter of how far I was turning the water valve opener for the shower. I was turning it all the way to the left and when I do that, it's not open 100%. He just turned it three quarters and the shower works perfectly. As for the other concern, he installed a whole new part because it was frozen up. I was impressed with J-Star. They were excellent.

I had an electrical box out and electricity wasn’t flowing into my garage. I put in the request online. The contractor came and told me it was a loose box. It was quick, easy, and simple.

The person that came out to do the oven and the washer was the best person we’ve had. AHS was so fast that they had somebody out here the same day.

Anytime I've called, I got service right away. I called one day, and the contractor was out there the next day or the day after. And the people that American Home Shield sent out did a good job. My toilet kept running. My adult son was there and he said they replaced something in the toilet. The only thing that I wasn't aware of is that my monthly charge had gone up. But the increase in my bill isn’t drastic.

I had a problem with the toilet. American Home Shield set things up quickly and within the afternoon, they had the assignment to a plumber. The plumber was a good guy and was professional. I was very happy. Each experience with American Home Shield is different. There were a couple of times where they had a contractor that they probably weren't aware wasn't as good as they had presented themselves to be. I made a complaint and said, “This isn’t the right one for us, so please mark this down. We no longer want this person ever.”

The techs from Mister Freeze HVAC looked down inside my AC unit from the top. They didn't didn't anything apart, took less than 10 minutes, and said the capacitor wasn't working. Then I got the notice from Home Shield that my unit was damaged and they wouldn't cover that. I questioned AHS because Mister Freeze has a 1-star rating. They only had three good ratings and all the rest were 1s and very angry people saying they cheated, scammed, and lied. Why would AHS use someone with that kind of rating to give an evaluation. But they finally sent me a letter that just stated they weren't going to cover my claim.

I called in about a refrigerator on about the 18th last month. It's a Dimchae refrigerator and it's made in Korea. The first tech who came out couldn't understand the language on it, so he couldn't do anything with it. Then, another tech called me on the phone and said he didn't understand it either. So it was no use for him to come out. Then I got one that's coming out tomorrow, supposed to be the jack of all trades, and we'll see what will happen. I've used my AHS warranty before and there's never a problem. I had claims for my air conditioner and a freezer and the techs fixed that. The service is pretty good and I have no complaints with them. But this time, it seems like it's taking forever for them to figure out the right person to come out and do it.

My plumbing claim to American Home Shield was perfect. Heros was very good. The tech explained everything to me and was on time. They called me when they were on their way, and then fixed everything that was needed. It's just that this is the third time I'm having my AC fixed this year. It keeps overheating when it goes over 100 degrees, and it's over 100 degrees all month.

I've only used American Home Shield once to come fix my dryer. And they were responsive. I was able to book the appointment online. And the person who was assigned to do the job was here at the time he said he would be here, and he got right to work. He was here an hour and a half, fixed the problem, and that was it. I'm getting value for my money.

We were getting a lot of rusty water coming out of the bathtub. When you first turned it on, it was black and brackish, then it would be brown, rusty water, and then it'd go clear after a while. It was almost like a sediment. So, Ace came out the first time and once their tech opened the valve, it wouldn't shut. So, he put a valve on it, drained the system, flushed it, and it seemed to be fine. The guy explained everything he was going to do, told me why it needed to be done, and when he was done, he cleaned up and explained what it was.

The toilet wouldn’t stop running. The young man that came out was courteous, cordial, and knowledgeable. Very professional. He did something inside the toilet and replaced a valve. So far, so good. The problem had stopped. We're satisfied with this tech.

My dishwasher stopped working completely. It was a 2005. The parts were too old to be replaced. Mid Arc replaced my dishwasher for me. American Home Shield did a great job and they were fast.

I love American Home Shield. I did a claim on a Wednesday night. A lady called me Thursday morning and they came out Thursday for the initial claim. The repairman explained everything. He took his time and showed me what he needed to do and how the process was going to work. There was an issue with the coils and a pin in my AC. They had to come out the following week but they communicated that though.

Some claims are difficult, while some are easy. There was a problem with the refrigerator and the contractor came and fixed it. They had to order the parts, and they had to come back. Everything is working good. But it took three weeks to get the part over, so they had to come back at a later time. And some claims, American Home Shield didn't treat me right. I had also an issue with my pool equipment that I had to bring a company to do it by itself. And I still have the part but AHS didn't want to cover me because I fixed the issue. I was out of town. I fixed the problem before I got their permission.

Pirate Plumbing was good. They got everything working for me.

American Home Shield is reliable in taking care of the problems and the service is very good. The contractor for the AC was a very good company and I had some appliance that needed to be repaired too. But AHS should have more details on when things are covered and are not, as well as what is out of pocket and what's not. Also, when you call customer service, everything is outsourced and sometimes, it’s a little difficult.

We had two claims filed. One claim was quick as far as the turnaround. The company that fixed the issue was in my home town. However, on the second claim, we've been waiting weeks. The first company that American Home Shield assigned the claim to reached out to me and told me they were coming the next day but they never showed up. I got a call that evening from the company, and the gentleman said that he forgot about the appointment. I thought that was weird because he called me and told me he was coming. American Home Shield reassigned it to another company but they haven't reached out to us about fixing it yet. The date they gave us for them to come out is September 17th so it’s a while out. American Home Shield could find people that are closer and expedite some of the services. The guy who was going to fix our refrigerator the first time was three hours away from us.

So far, so good. When the switch on my glass top stove was out, the repairman who came was excellent. He answered my questions. Having American Home Shield is convenient. Being a 75-year-old senior, I don't wanna replace my appliances ‘cause of the expense. I'd rather pay for the service and have my appliance fixed. But I wish American Home Shield would send me a paper contract so I'll know at glance what I'm covered.

We found a leak in our attic. We had a roofing man come and told us that the roof was not the problem, and he took pictures of the ductwork and there was condensation on the ductwork. It was dripping through the ceiling. I went to the American Home Shield webpage and submitted a claim. They asked what system it was. They listed the air conditioning unit, ductwork, and washing machines, and I just picked ductwork because it was a problem with the ductwork. A polite, young man came He went up and retaped all the joints on the ductwork. He said that should eliminate the problem. So far, it's okay. I tell people about AHS all the time, and that every experience we've had with them has been positive.

A Sears tech looked at my washer. He was a very nice guy and very polite. He couldn't fix the washer and told me he would call American Home Shield. I got an email right away stating they talked to the service guy and that they couldn't replace the parts that were needed. The washer had water leaking around the back too. American Home Shield told me that they would buy me a new washer. They could give me a set amount, I could buy it myself, or I could get one through Lowe's. I got one through Lowe's but I upgraded to a better washer and I paid the difference. The process was pretty fast and took about two or three weeks.

The freezer was working, but the cooling is not happening for us. I called a customer care agent and he helped me with the claim. He assigned it to a contractor and he said he was available the next day. So he held me in the right way to get it sorted. Then the next day, the technician came for me. The technician was kind to me and he was responding properly. I'm very satisfied with the experience.

The drainage pump went out on my washing machine. My wife set up the claim and American Home Shield reached out the next day saying they had somebody in the area between a certain time. The guy showed up and fixed my washing machine. He carried parts in his van to fix my stuff. So, we didn’t have to wait.

American Home Shield has been very helpful whenever I've called to get something done. The people they send out so far have been good and informative. However, when I went on to my dashboard, it wouldn't take the information when I was doing both claims. It kept telling me there was an error. I had to call them and have them schedule it. The guy that came out was good but he didn't have what I requested. I requested a stoppage removal and I had a spot on my ceiling in my other bathroom that he said he didn't get. They did the stoppage of my tub. But I haven't told them that the water pressure in my sink in that bathroom is low for some reason. I don't know if that has anything to do with them unstopping the tub.

When I tried to do the claim online, American Home Shield's site was not working. It was not allowing me to do the claim online. So I called customer service and created the claim. The tech that came out was good. He identified the issue immediately and then gave requirement for replacement item. Luckily, replacement item was available within three days, and problem was solved.

My water heater burst and did water damage to my walls. American Home Shield said they couldn’t replace it until everything is fixed and then, I got two letters from them saying that it was denied. But someone else told me that I just have to call and reopen it to let AHS know that it's been fixed. The communication with AHS needs to improve. You do the claim and you're on your own. You have to wait until the company calls you and sometimes, they don't call until you call American Home Shield to follow up.

I had five secondary pipelines break. Once things got rolling with American Home Shield, it was just two days before the techs got out here. They were fantastic. However, it was not covered. In the claim submission process, I wish they add a little more detail for us, the customer, to be able to respond in a little more detail. I had broken water pipes, but there was more to it. I also had a problem with my air conditioner. The technicians were on the spot, too. Super nice, very knowledgeable and knew what they were talking about, found the problem and fixed it.

Our AC was turning off at a certain time at night and there was water condensing. The tubes were clogged and it was tripping the sensor alarm so it shut down the system. The techs came and they were very informative and diligent. Everything went perfectly.

The service of AHS has been fine. They had to replace my washing machine. It stopped working. Everything went smoothly with the process. I'm now waiting on them to contact me about delivery. It was covered. AHS is very beneficiary due to you not having to come out of pocket for the entire expense.

There was a little plastic part that was broken off of the garage door and the door would not open or close. I put in a service request to American Home Shield via the internet and that was very easy to do. It was very early in the morning before I went to work so it was convenient to do it that way. I followed up on the claim with their rep and that was very nice. A tech came out and looked at the garage door. He had to order a part and come back two days later. When he returned, it took 30 minutes to fix the garage door. The timeline met my expectations.

I've used American Home Shield twice and they've been great. The first was in our house in Tennessee. I needed a new water heater and that was taken care of. In my house in Florida, I had a problem with my washing machine and American Home Shield got that taken care of. Those were done within a reasonable amount of time. The company finally did what they had to do so things worked. They had to order some parts. When they got the parts, they made an appointment and their guy came as he said he would and fixed the issue. For people who need the home warranty, American Home Shield is great. They do a good job and it works.

I've used AHS quite a bit and they've been great with me. The customer service is very quick and effective, from the time I put a claim to the point where the contracting company is coming for service, they were doing the right follow-up. I started experiencing some technical difficulties with my air conditioning and I had to call several times to request service. The company that was providing the service came over and they tried to fix it. They did a quick fix and then, two months later, I had to call up AHS again. They were very patient and listened to my frustration about what was going on. The same company came over, took a look at it, and fixed the issue. The system went out a final time three weeks ago and AHS sent a different contractor. They listened to my complaints with the previous contractor and the issue got resolved fairly quick.

Our AC system quit working. It stopped blowing, it was freezing up, and the inside air handler and ductwork filled with 20 gallons of water poured into my house. Ace Heating & Cooling changed the capacitor and vacuumed out the water. Was supposed to submit to AHS a quote to replace the air duct. But they never did it. The AC stopped working again, and then it started growing mold on the blower fan, and then they submitted a claim to AHS for it. AHS denied the claim because, now, it had bacterial growth. But it had a growth on it because of the 20 gallons it was dumping inside my house that they never submitted with AHS before. So, I am not really happy at all about the whole situation. I'm really pissed. The interaction with the techs was okay, though. The first guy barely spoke any English, but then the second guy was okay.

American Home Shield held up their end of the bargain, completing our repairs in a timely manner and the customer service representatives were very nice and knowledgeable. One of the claims took a while because they couldn't find a contractor. They never got back to me, or I had to go call and figure out why nobody came up to fix it. But eventually, AHS took care of it. So, they complied with our agreement. Other than that, they did repair for everything.

The first two times the tech came, I missed the appointment. The third time, he was in and out quickly.

I had two claims. One was for the garage door and the other was for my doorbell that wasn't working. I had a new tenant coming in. Initially, asked for both issues to be serviced because I thought it was electrical and the doorbell and the garage would be the same. The customer service guy said, “Yeah, they're both the same. It should be both assigned to the same person." But when the person came, he said they don't service doorbells. I had to call American Home Shield back and they assigned me the second person for the doorbell.

The contractor recently came out for a refrigerator. I had visible smoke coming out of the bottom of it. At first, I didn't get a phone call from the company for a couple days. I tried calling the company, but I wasn't getting ahold of anyone. But Friday at 6 o'clock, someone called me. I couldn't get to it because we have a couple of small kids and we were making dinner. They left a voice message and said something about an appointment available for some time the following week. But when I tried to call back to confirm, I couldn't get that for a couple of days again. So, I called back American Home Shield. I said, “I need some help. I don't really know what's going on.” They were able to get ahold of the contractor and confirm it was for the following Friday, that it was on the schedule, and someone would come out. I didn't know that that was happening.

All my previous repairs have been great. My recent claim was just a plumbing issue. The contractor already came out and fixed it. The tech was professional and on time. It was straightforward. I just paid the service fee. It's convenient not to worry about finding a technician.

I wasn't happy that I had to wait six weeks to get my air conditioner repaired. I was still a bit surprised that I had to pay 500 bucks on top of the Home Shield deductible. But that was mostly for the lost refrigerant, which Home Shield only pays at $10 a pound, and it actually cost about $175 a pound.

For our recent claim with AHS, the technician replaced the interior in one of the faucets, but it was still leaking. When I contacted him, he came back out. They sent a new faucet to replace that one with. So, we ended up with two brand-new faucets at no cost to us. They were more than excellent.

We have an Electrolux washing machine. It was worked on twice by two different appliance people. The first one was A&E. Within days, the problem was still there. I called again and American Home Shield set me up with Pacific Appliance Repair. Their tech came out and he knew exactly what the problem was. It was the drain pump. He had to order it and about a week later, he was able to get the pump in. He came to the house and replaced it.

All of a sudden, the control panel on the front of my dishwasher was not working. I filed a claim, the repairman came out to my house. He said that the part that I needed to replace that control panel was not available and he was sending the report to American Home Shield. In three days, AHS sent me an email to pick out a dishwasher. But I didn't understand that some of the options were zero payment and some were 120. So, I had to pay $126 beyond what AHS paid because I wanted to make sure it was the correct fit. The one they said was the best pick for me, was unavailable. So, I had to go with one that I had to pay an extra $126. Other than that, I recommend AHS.

For the most part, service has been very good. AHS saves me the problem with shopping for someone to work for something. I called them about the washing machine and they took care of that promptly. I called them about the garage door opener but the issue was the door and that's not covered. The opener is all that was covered.

Our air conditioner wasn't getting cool. You could feel it blow air but it wasn't cold air coming out. American Home Shield gave me the name of the contractor for my claim and the time that they would be arriving. They were excellent. There was one hose that was clogged and their tech unclogged that. We were also low on Freon and the tech explained to me how my warranty only covered $10 and that I was responsible for the rest of it. I paid for that. That fixed the problem and it's been nice. American Home Shield has worked great and I have suggested it to people. It's excellent and when there's a problem, they have guys come out and fix it.

My refrigerator, initially, it’s not getting cold. Then, it just went out. It’s been repaired through American Home Shield. The technician was very professional and kept us informed about everything. Having AHS takes the worry out. Being able to just call and have things done and not have to look for a technician is a convenience for me.

My whole fridge wasn’t working properly. I did the claim through Home Shield and explained to their rep what was going on about the fridge, and he came over. He looked at it, and he said he had to order parts for it. He ordered the parts for it. I thought he fixed the problem, but apparently, he didn’t. The freezer is freezing, but the top part of my fridge is still acting up. My fridge is not getting cold, and everything inside is not getting cold as it’s supposed to. American Home Shield did fine about sending out somebody to repair it.

The AC went out. The techs did a good job but the issue is reoccurring. Now it's not shutting off. I have to call AHS to get the techs out. Other than that, everything's been fine as for personnel and response time.

I had to have Freon put in my air conditioner and I had to pay like $80 a can of Freon, and I needed like eight cans of Freon to put in. I paid about $800. The AC is working well now.

My experience with AHS has been HORRIBLE. My A/C was not working right. We submitted a claim and the technician said we needed more refrigerant (that's out of pocket for me, as AHS doesn't cover). We refilled, but the problem continued. The same technician came out again, and said we needed to refill AGAIN. So, again we paid out of pocket. The problem continued, so AHS sent out another company. That company said I needed 14lbs of refrigerant, costing me $1,500. Oddly enough - my unit only holds 5.5 lbs of refrigerant. I had a couple of outside contractors look at it and they identified a leak in the condenser coil (duh!).

My Mom's AC went out 3 days ago. They sent a technician out the next day. Now 2 days later no update. They tell me once they have the report it could still take a week to get the part. We are in a heat wave in Las Vegas and It's 100 degrees inside my Mom's house. She's almost 80 years old. I explained this and the urgency to get his addressed and received absolutely no help. BTW, the warranty only covers up to $1500 towards a new unit (they cost about $8,000).

You people have to realize and be aware of what all of these warranty so-called companies are all about. American Home Shield is nothing more than a liaison between you and local contractors in your neighborhood. That's it. They are an introduction service. This can also be extrapolated out to auto warranty companies as well. You will see one star reviews up and down all across the board for them as well. The reason why is there is no quality control and there are so many bad reviews is that it's not American home Shield that is servicing you. It's the local plumber. So the local plumber comes out and makes up a fake bill because they are not satisfied as to what is American home Shield is going to pay them.

The air conditioner was broken, and the contractor came out and fixed it. They sent out for a part, which took a little while, but the tech was efficient and quick. He was very professional and knowledgeable too. I liked him. American Home Shield and the contractor did what they could. I had to wait quite a while for the part to come in, but that wasn't any of their fault. Now, everything is great. We tell people all the time, “If you have a home, you want American Home Shield.” We've even talked to contractors that had come out that do work for some of the other home warranties, and they’ve all said that American Home Shield is the best one. They’re efficient, quick, and pay after people like they’re supposed to. We’re definitely big fans of American Home Shield.

I submitted my claim by internet. I like that. The contractor was great. I've already encouraged American Home Shield to several people.

Everything went quickly, so I was pleased with the service. The guy who came for the AC unit knew what he was talking about. He realized we needed a part then left and got the part. He came back that day to make sure the AC was working before he left again. Having AHS is nice. I paid a $75 service fee and the part that the guy had to go pick up was 100 and some bucks but it was all covered. Financially, it was a benefit.

American Home Shield is very good. They're pretty quick. Whatever you need, they seem to hook you up with a contractor and then they come out in a timely manner. Pools Supply came out and they were good. They solved the problems directly.

We've gotten some AC checks done through AHS. There was a moisture issue with the furnace and it took a couple trips for the techs to figure it out but AHS only charged us once. We also had our doors rekeyed thru AHS and the techs we got were good. All in all, it's nice to know that if something goes wrong this year, we have a backstop. It's also nice that we have somebody who's coordinating with the technicians for us.

495 Garage Door came out for a belt that was worn. So, they had to replace it. That was probably the best interaction so far. We started with American Home Shield earlier this year and the benefit is knowing that if something goes wrong, it’ll be fixed. But that’s not always the case. We have high-end products and they don't always have a vendor. There was one where we had to find our own vendor and have it fixed. Then, it was supposed to be something that we were reimbursed for but we didn't get reimbursed for it.

Our AC had a leak at the air handler. The techs who came out were great.

Recently, my microwave stopped working. AHS sent a technician over and he diagnosed that the microwave needed to be replaced. AHS gave us options and a couple of days later, we got a notification that they got the microwave and within 24 hours, I got an appointment for an installer to come. Having AHS as a home warranty is big savings. We've already had the garbage disposal replaced, which could have cost us $500 easily. And for a built-in microwave with the fan, that could have been about another $500. With AHS, it only cost me 100. That's a hell of a deal.

American Home Shield has good coverage and the price is fine. I like everything about it. The recent claim was for my dryer that wasn't heating. We had the visit scheduled, then I had to reschedule. I was pleased with my experience.

Most of the time, my claims were taken care of in a timely manner. The only problem I have is I pay $100 for each call for someone to come out, and they go back and say what they found wrong. And some of those companies AHS send just don't do it. I told them of one company, “Don't send them back around here again.” They honored it.

The hot water heater is leaking and it rusted from the inside. I went online and let American Home Shield know. I made sure that I had coverage for the hot water heater, which I did and I submitted the claim through the online website. I did it on a Sunday and within less than 24 hours, it already told me who exactly was gonna be calling me. We had to get a new heater, so Prime Cast came out and took a look at it. The tech was very professional. Within 10 minutes, he already knew what the issue was. He took his pictures and he said he was gonna get back in touch once they send everything to American Home Shield, and they’d let me know. American Home Shield responded to me within 24 hours after that and told me I would be responsible for $200 for the installation. Without AHS, it might have cost me $1,200. Everything’s great so far.

I had sprung a leak in my roof. The tech was very informative. He took his time. He did a good job because we had rain over the past few days and there was no leak. The provider sucked. But they came out within 48 hours.

We had a problem with our refrigerator and they kept coming back and forth and trying to fix it. Finally, about eight years ago, they called and said, "We can give you a refrigerator." So they gave us a refrigerator. The first person that came out for the refrigerator was not really good. But the last three sent after him were fine. He just was busy and didn't have enough time to respond. But other than that, we didn't have a problem.

I have peace of mind with my home warranty. I used it for my washer and dryer. It’s one of those electric ones and someone else had it before I moved in. I did the claim online and that was really quick. Tim was the tech that came and he was really good. My service has been wonderful so far.

AHS is great. The last service call I had is awesome and easy to schedule online. The guy came when he was supposed to and the follow-up was awesome. Whoever bought them out has really made some improvements. This has been the easiest claim I've ever had with them. A couple of years ago, they were struggling. The tech was creating problems with my dishwasher as he was "fixing it". Eventually, AHS said, "We're replacing your dishwasher." They made it right. They stood up for it. Other than it took a while, didn't have any complaints. It's rare to see a company stand up and take care of things.

The services are fabulous and claim submission is an effortless process. It's all online and a technician is assigned and comes out extremely quickly. The warranty gives peace of mind in case of any major breakdowns with appliances that I have. I like that assistance getting them repaired. Recently, I had a refrigerator that wasn't cooling and Sears repaired it. The tech was very respectful and well dressed in a uniform. He was very professional and efficient.

American Home Shield sent A.R.T. for our heating and air. That call went perfectly. As soon as I put the claim in, they called and scheduled. The tech showed up the very next day. He was finished within an hour. He did great and he educated me on preventative maintenance. AHS was part of my closing. It was paid for for a year. I liked it, so I renewed.

I called American Home Shield for a plumbing issue. A plumber came for an initial visit then he responded back to complete the work. My brother was there and he said everything was easy peasy.

I've had AHS for over a year now. I've used the service once. My dishwasher was leaking. The techs were there a couple of days after I submitted the claim. I was extremely pleased with it.

Our washer was making a loud, squealing noise and the fabric softener tray was not emptying. The guy came out, looked at it, and he pretty much knew what it was based on the brand. He was able to order parts for it and fix the issues. He was very timely in the repairs, getting the parts, and making the corrections. The washer works awesome now and it was a very pleasant experience with AHS.

I've been with American Home Shield for 20 years. They used to be an uneasy company, and now, they seem to be doing better. Having them gives you a peace of mind, since stuff happens. I liked the tech. He was professional and courteous when he visited my house. He was on time, texted, emailed. He was good about making sure I knew when they were coming. They had to come back, but that was cool. They had to get a part.

I've had American Home Shield here in my house in Florida for two years. I also had them when I lived in California. They're great with little minor things like changing the locks and toilet leaks. But in both places, I had an issue. I had an issue with one of the pipes for my underground sprinkler when I was in California, and they said, "Call your homeowners warranty. We don't cover it.” They sent a guy out to look at my air conditioner because I made the comment that it was making a noise. The guy said, “Oh, you have an HAVC system. They all make noises.” So I googled it, and in fact, they do. What got me was the guy went in and opened up the inside where the air handler is. He looked and said, “Oh, that's all mold and mildew.” But it wasn't. I called a friend of mine in California and he said it was just dirt and hair. He told me I could use a paintbrush and it would wipe off. If it was mold, it won't come off.

We had a plumber claim that was great. I recently told American Home Shield my dishwasher, the cup you put the soap in wouldn't stay closed so the soap was all going out during the rinse cycle. All Brands has been here before on other claims and always did a great job. The tech came and looked at everything, and ordered the dishwasher cup, which is in and working great. Everything's perfect except that one knob for the oven. When I called the claim in three weeks ago, I told AHS that my stovetop had two knobs that were broken. It’s a glass stovetop separated from the oven. It's the only burner we have so it was important to me to get that fixed. One of the knobs, the big knob that turned the burner on, was broken. You could see why it didn't work. And you could take one off of a different burner and put it on there and turn it on, and put it back. But that’s a big bunch of trouble.

I had a leak in the bathroom and American Home Shield sent Myers Comfort out. They had to order a part and they came back and fixed it. They were friendly and professional and they knew what they were doing. They impressed me and my husband. I like the way AHS does come to you or rescue you when you need them. When you call, they don't take forever to get somebody to come out. They are great. I'm happy that I have Home Shield.

The bottom part of my refrigerator went down and it stopped cooling. I spoke with an American Home Shield rep and that was fine. A tech came out and he did a really good job. It didn't take him long to do it too.

The plumber needed a mitigation person to come in. He referred somebody who came in. They had to test the drywall in the upstairs wall for asbestos, and it tested positive. When the wall is opened up and the asbestos has been removed, the plumber's gonna come back to do the plumbing.

Our AC was blowing hot air and I ended up sleeping in my car. It was unfortunately in the heat of summer and it was really brutal. Techs came and they were wonderful. They fixed the AC.

The gentleman I signed up with was very nice and forthcoming. I pay a $100 deductible each time because it takes care of everything in the house. I had a Kenmore stackable attached washer and dryer which I bought in the Fall of 1994. It was only repaired one time but you can't get the parts for it anymore. I called American Home Shield and I left a message. Teresa, the rep, called me back and she was very nice and took care of it all. She had this supervisor, Joe, call me, and then I used my phone so he could take a picture of the information off of the washing machine part, because it started sounding like it was a jet plane going off. He was very nice. They sent out a repairman named Alex who was the same repairman who fixed my refrigerator months ago. I was happy to see that because he was very knowledgeable and nice. They called me back and they said that it would be a few days to order parts, et cetera.

The air conditioning unit was leaking Freon. The contractor was very quick and professional. I’m very happy with them. But American Home Shield didn’t explain how they decided on how much they were paying for the replacement and how much we had to pay. They just said, “Here, take it or leave it.”

American Home Shield is pretty good. My only thing is that I've had a problem with my AC unit this year and I've had technicians out three different times. It was a different company each time. The first company was kind of questionable. But the other two were good companies. The service techs were good. But as a consumer, I'd rather deal with one company, like I'm dealing with American Home Shield. Other than that, it was fine.

The doors on the freezer had shifted and we have slow water coming from the ice maker. The guy who came out was very nice and he was able to fix the issue with the doors. But upon fixing it, he said that the other issue could not be fixed and that we need a plumber because the hook-up from the sink to the refrigerator was the problem and we weren't getting a good flow of water. We’re seniors with a senior income, so we asked the fella if it was going to cost us another $75 to have the plumber come. He said no because it was still part of the initial house call to fix the refrigerator. He also said he was going to put that down in his notes. He told us to give it a couple of days and AHS would us or we would call them.

The air conditioner had an issue. The contractor was able to come two hours earlier and they asked the night before. When the tech came, he was able to fix the concern and didn't have to order parts. He replaced a part and put in some Freon. He did a really good job. AHS is a safety net. They have been very good about fixing things. They couldn't fix my washing machine so I got a new one. I'm very pleased with them.

I had two problems but I don't know where to put them in the claim. A technician came and fixed one of the problems. That went okay. For the second one, the technician asked me to place another order through AHS so they can actually fix it. I did that and AHS was very quick about sending the request and getting the company to do things. That was okay too.

My air conditioner unit was leaking water into our garage. They put us in contact with Mountain Heating & Cooling. They were very helpful and knowledgeable. The drip pan was cracked. The tech was transparent. He said, "We'll do this repair, but I don't know if it's gonna work. We'll try it." So far, I don't have any water in the garage. AHS gives the peace of mind that if something goes wrong, I'm going to have somebody have my back.

One day, the AC was cooling, and the next day, it was hot air blowing. The first time the techs came out, they found it was a compressor issue and they took care of it. But not even a week later, we had to have the people back out. They were really quick to assess the situation and took care of it.

Our microwave stopped working. Three days after we did a claim, techs came and it was a quick fix. They were able to fix it within 10 minutes. American Home Shield covers things that I need to be covered. Instead of me having to go buy a new built-in microwave, which is probably $400 or $500, I could just call and have the part replaced.

The guy who came fixed my freezer. He didn’t put anything.

The technician that was at the house was awesome. He unclogged the drain but said that we would need something else done.

The water heater was not usable. We couldn't have hot water for 12 days. But it got replaced. Then the sump pump was broken and it was also repaired instantly. It didn't require a pre-evaluation. They came to look at it and fixed it right there that day.

I had an AC that broke down four times this summer and instead of replacing it, which AHS should have done because it's a 30-year-old-plus unit, they just kept coming out here and replacing the same thing over and over again. And in between, I had to go a week without AC. Also, it takes so long for the techs to come back out and I don't trust the repairs they've done. I know the unit is going to break again and it's always the compressor. This last time, the AC almost burned the house down. It fried the box and I have burn marks around the box. My husband said that when the policy is over, we're going to cancel and we're going to replace our own unit because AHS is never going to replace it. They're going to keep coming out here and put Band-Aids on it until our house burns down and it's just not fair. Right now, the AC has been broken for almost two weeks and somebody’s supposed to be coming out on Friday to fix it again.

We had two toilets that were giving us problems. We went on the internet to submit a claim and American Home Shield's website was very good. When the techs came, they were in and out. They worked very quickly, proficiently, and professionally.

A wax ring needed to be replaced on a toilet. It was leaking at the floor level. The other item was the standpipe that connects the water in our house to the plumbing that goes to the street needed a new valve. It wouldn't turn off. There was a part that needed to be replaced on that. I feel good about the plumber. He was being accurate and knowledgeable in telling me American Home Shield wouldn't cover that. My only unhappiness is American Home Shield didn't tell me that when I set up the appointment.

Everything that I've put through or requested on, American Home Shield found somebody that can work on it. They do a good job. They get it fixed rapidly. The spring in the garage door was broke and American Home Shield partially covered it. I had to pay around $400. The tech reckoned the other spring was about to break. So I replaced both. American Home Shield does a good job. I would recommend them.

I had a leak in a 90-degree copper pipe. When I submitted a claim over the phone with AHS, the techs were out here the next day.

My husband called American Home Shield on the phone for some electrical issues. We put in the order, and someone came in and did the work. He was quick.

The air conditioning unit stopped working. I knew the condenser motor had gone bad because the top of the unit was extraordinarily hot and it was continuing to buzz like it was wanting to turn. The tech showed me the capacitor and the startup unit that went bad and that he had to replace. AHS is a reliable company and they do what you pay them to do.

The fan wasn't spinning for our recent claim with AHS. We weren't getting any air. AC Rescue came out. The gentleman's name was Sean. Terrific repairman. He took a look. He determined it was the fan itself that was the problem. It sucks the hot air out and sends it up into the air in the outside unit. Went out to his truck, got another fan he had with him. Ended up putting it in. Everything's working like a charm.

We had an issue with our range. The techs had to order a part and they came back a week later. But then they discovered they needed an additional part. They came back again a week after that and the range was fixed. Having our warranty through AHS has been very convenient and helpful.

The air conditioner wouldn't come on. The tech from Value Heating got out here within 24 hours and he knew what he was doing. He solved the problem and he did great.

American Home Shield should look into their vendors that they utilize. They should do a little more research on the companies that they send out. Their service records should be looked at, too. One repairman walked through the house with dirty shoes. There should be courtesy. I've had guys behaving where I thought I didn't want them in the house. I've called several times to have certain things fixed, but this last guy for the air conditioning unit took care of business. That's how it should have been done. He was awesome.

American Home Shield's website was easy to navigate but the the choices that they have on the online portal are set such that you can only choose one of the services that you need. It would be better if I can choose multiple services at once. At the time, there was another issue I wanted to do, but I just let that one go. Other than that, the techs were there the next day and I was 100% satisfied with them. Since the service, the AC has been running perfectly and I have no more issues. The warranty is cost-efficient to me, even though it's $70 a month. I was talking to the tech and my repair alone cost 800. So, I was able to save up for a year, just paid the warranty and it covered the cost instead of coming out of pocket. With AHS, the services are guaranteed and they cost $100.

The fan motor wasn’t blown on the air conditioner. The contractor came in and then they had to leave to go get some parts. They were gone for two hours to get it. They were done within four hours from start to finish. They replaced the fan motor. Everything was good. American Home Shield's website is always easy to use. It's straightforward.

I’ve had American Home Shield since ‘96 and they’re a good company. Recently, Round the Clock came out and checked the AC ducts that had leaks. They’re a super company.

The microwave buttons stopped working. The tech knew what the problem was and ordered the part. Something was wrong with the part he originally ordered but it works. He ordered a new one and put the new one in. I've also had a faucet issue and the company that came out didn't really do anything for it because something inside the faucet is faulty. It leaks only sometimes but when it does, it leaks badly. They didn't replace it because it wasn't actively leaking when they came. So, I had to let the water go all over my floor instead of leaving the faucet in the tub because it's like a handheld shower and now I have damage to my ceiling. If I ever called back for that faucet again, I would refuse that company because they came twice and still didn't do anything for me. Other than that, I've liked most of the companies AHS hires. I've also used the warranty for the refrigerator and the techs were helpful.

So far, so good. We got our house rekeyed, and that was easy. The guy who came was quick, efficient, nice, and gave us everything we needed. The company could schedule in a reasonable amount of time, and they were great.

American Home Shield has been easy to get ahold of and to get people to come out to work on whatever problem we have. So, we'll keep it. The garbage disposal was broken. It was old. Highway Plumbing replaced it. They were great. They did additional plumbing that we weren't aware of. They called AHS and they got clearance to do it. So, it worked out great.

My sewer was backing up. I requested the contractor because they came to my house before and I liked the service that the tech did. The tech answered every question I had. He told me what I needed to do. My sewer needed to be jetted and he didn't want to continue on. He said that their company didn't do that and AHS doesn't cover it. Other than that, everything was okay. If someone asked me about home warranty, I would definitely refer American Home Shield.

Years ago, my wife and I rented an apartment in Hollywood where the homeowner and our landlord had American Home Shield. We ended up needing to use it quite a number of times and it was always pleasant. Because of that, we've always done it. I've used the website several times and it seems pretty straightforward. I would receive three texts and all of them were concerning the appointment times and when the tech would be arriving. In my experience with any claims called here in Los Angeles and in the Valley, the contractor is always someone of Eastern European descent, which is interesting. They’re usually older dudes and they’ve all been doing this forever.

When the company sent someone out, they troubleshooted their problem, which was fine. So, when they called me back about scheduling a time to come back and do the part, I paid $125 for the service call. And when the company called me back, they said American Home Shield would not cover everything that needed to be done and I had to pay $425 out of pocket. I'm very disappointed with that. There's always a catch to everything. I pay this monthly service fee for AHS, I might or may not use it that entire year. That money is already paid.

Our air conditioner stopped working so AHS sent out an HVAC guy who replaced the motor. He was great. I liked him a lot. In April, we had our hot water heater replaced. We have AHS to replace things when they get broken. My only issue with that was AHS didn't pay for the entire hot water heater replacement. It was annoying that we still had to pay half. They also raise their rates annually which is annoying. But overall, I'm satisfied. The process is very easy and streamlined. It takes me five minutes to request repairs. That's the best part.

The washer broke on a Saturday and the contractor came on Tuesday, and we had a new washer by Friday. It was very quick. It was the first time I used American Home Shield and so far, so good.

American Home Shield said they would call the contractor. They called me back, made the appointment, and came by. And everything was fine. I rented for a long time, so aside from having to put out a bit of money, which isn't much, it's almost like when we're renting. I can just call people up and they get it done.

The first year that we had American Home Shield, we didn't get a lot of use out of it, but in the past year, we've gotten a fair amount of use out of it. We have an older home that the previous owners didn’t take care of very well, and some stuff are hitting all at once due to their previous lack of upkeep. We had the ceiling fan that was taken care of. It just shorted out. There was also the ice maker and the fridge. Apparently, the fridge that we bought has a notoriously bad ice maker, which I didn’t know before we got it. We also had our bathroom exhaust fans looked at, but those were not replaced. Still, American Home Shield has paid for itself at this point. For an older home, it would definitely be a recommend. For a newer home, it’d be a nice kind of peace of mind if someone had it, but it would be a coin toss as to whether or not they would find it personally useful.

American Home Shield sent someone once to do a service on a refrigerator and it was really good. The guy knew exactly what he was doing and he took care of it and fixed it as soon as possible. Having AHS, I feel like my appliances are now protected. It was a fear that I always had like what if something happens and I can't afford it? So now, I feel like we are able to protect everything inside the house.

I had to call AHS for my AC unit. The only thing that sucked was because it was really hot. I couldn't use it. I had to wait a couple of days. But other than that, once the guy came out, it was quick and easy. He was done within an hour and then got it back working. AHS is really good to have. Because if I didn't have it, I would have been out $400 to $500.

My dishwasher, one day, was giving me the error code. I ended up having to unplug it. I made my claim to American Home Shield. They sent out the first repairman. He saw the brand, and he said, “This is a brand that needs more of a specialty type guy who works on these.” So, he left. They submitted that. They sent me a guy who knows how to work with this particular brand. He looked at it, told me what was wrong, and said that it would be way too expensive to fix. So, he recommended a replacement. American Home Shield approved it. I should be getting my new dishwasher tomorrow. I’m very happy.

I was disappointed with American Home Shield. There are certain things that they don't take as emergency that we as customers take as one. An example was when there was a power surge in the master bedroom. I called in for someone to come out but no company was available to come on that Saturday. It was an emergency for me because I work from home and I have to make sure that I have things to work to do my job. I had to wait for Monday, so I had to go out and look for someone on my own to do it for me. That defeats the purpose of having a home warranty. Then I had to call back for the AC. I had to wait for them to come when they could have came. Here in Texas, it's very hot. They tell you they have 24, 48 hours but but it's emergency for the customers. Other than those, I'm okay with American Home Shield. They were able to take care of the issues that I had in the past.

Our air conditioner was down. We needed someone to fix it. I did my claim to American Home Shield first by internet. Then, I called them. They couldn’t fix the AC. I had to get a whole new and I had to pay out of pocket, but it’s okay. AHS helped me before on other items.

So far, American Home Shield’s service has been great. They're reasonably priced. Eagle Heating worked on our AC. Everything went really quickly. They were very professional and personable. I enjoyed them. I would 100% call them again if there was something that I needed to call them for that’s outside of my warranty. I would 100% use them again.

The unit stopped working. I called up American Home Shield. They set me up with a company that ended up being hard to get through. And when I got through to someone, they told me it would be a couple of weeks before they could come out. So, I called AHS back. They told me it shouldn't have been that way. They set me up with another company and that company contacted me within a day. We scheduled an appointment. And they came out within a day after speaking to me, which was great.

I've had some good experiences with American Home Shield. I've had some bad experiences, too. I had my ceiling fan repaired, which took six weeks to get fixed. The vendor that they originally assigned to it terminated his contract. Before then, it took them a long time to find me a contractor. Once they finally did, the day before they were supposed to repair my ceiling fan, that vendor called me and told me that his services had been terminated by American Home Shield. So, that took a little process in giving me another contractor. He finally came out and repaired it and everything was okay.

We've never had a problem in the times that we've used American Home Shield. They're pretty prompt. When we called about the air conditioner, they got someone out the next day. The contractor was really good. I liked them. They were quick and very professional. They did it in a matter of time. They explained everything and answered questions. But when our washer wasn't working, the claim took almost two months. I got fed up with going back and forth. They told me, “Well go put a part in. Oh, I don't know if they even make the part anymore.” But no one really got back to me. I thought they were still waiting on parts and I had to do two trips to the laundromat.

My condenser motor that runs the fan was burning out. It would run, then it would stop, and you would have to beat on it to get it going again. A technician came out and asked me a couple of quick questions. He did a check on the system. We had no problem with our furnace up in the attic. The air handler was fine, it was just the condenser. He did a couple quick tests. He told me the motor was going bad. He pulled it out and showed me where it was going bad. The shaft in the center where it’s supposed to be nice and tight moved an inch. The bearings were gone. He happened to have one on hand. It’s a generic one, but one that works well. He replaced the motor. There was a resistor for this motor that had to be put in. He put the resistor in. He rechecked all the pressures and ran it for a good 30 minutes. He made sure everything kicked on and off. On other situations, the problem was the people American Home Shield sent. But when it comes to American Home Shield, I've had no problems with them.

I had four claims with American Home Shield that were processed and everything was smooth. The only thing I didn't care for was when I went in to put a request on plumbing and I was only allowed four leaks and I had more than that. So, I had to pay the deductible for each set of repairs. But there was no trouble getting those done. I've had a claim in for about two weeks on a garage door repair and I called today to get an update on the status. AHS is having trouble locating a technician to take the work. So, they gave me an outside authorization where I find my own person. I gotta pay for it upfront, pay for it out of pocket, and they're gonna reimburse me. That seems like a little bit of a headache though. But one of the other great things that AHS offered was the rekey service. The tech rekeyed everything. I wouldn't have been able to replace those locks myself for $100.

Ace Heating & Cooling was fantastic. It was an emergency situation and American Home Shield assigned me someone on Friday. I kept calling but nobody returned my phone calls. I was so surprised as to how this whole thing went down. 5 years ago, I had an emergency and the person American Home Shield sent out was Ace. I looked through my records and I was able to find it. I called them directly and asked them if they had any time to come out and service the need that I had. They said, "Yes, but you need to get American Home Shield to change the vendor," to them.

I'm glad I have AHS. I had an electrical problem that turned out to be a simple GFI switch that I didn't know about that had tripped. I started the claim on a Friday and they didn't get back until Monday and set up the appointment for Tuesday. The tech was in and out in five minutes after I told him what was going on. Now, we're not getting trips again where it is. We also signed up for our bi-annual heating and air conditioning maintenance. It's favorable. I have no regrets about having AHS.

I use American Home Shield for an AC claim. The claims process went very easily. The technician was done in 15 minutes, was able to diagnose it and take care of it. He had the part on his truck, and he was in and out real quick.

AHS is easy to deal with. Their website makes it easy to order service when you need it. They've been good as their contract and they cover what they say they're gonna cover. They're unobtrusive and it's gone easily whenever I deal with them. They've also gotten servicepersons out quickly. Recently, our dryer had a massive coronary and had a bunch of things go wrong all at once. The tech stayed with it and he was here for quite a long time. He diagnosed the problem one step a time. He was very friendly and professional. I would recommend him to anybody.

I came home and the AC wasn't cooling. I turned in a claim with AHS. My husband looked at it, and he felt like it was related to the condensation drain, had been the water had backed up 'cause it had been so humid that day. He restarted it, went ahead and turned it off and back on the outside and it started working again. But the techs checked it and when they pulled it out, they looked at how it was connected up 'cause my question was, "How come it's just the outside that was off?" They confirmed that that was how it was wired up. They checked the outside unit and made sure everything looked okay. And that was it. We've had AHS for a long time. I'm a person who doesn't like surprises. That's why I like AHS because I know that I'm spending $75 usually maximum unless it ends up being something major, like when the water heater completely went out.

My AC unit had been going on and off for a year and a half. We do a couple of things and it fixes itself. The techs replaced the thermostat which wasn't working. When that was working perfectly, all of a sudden, the compressor went out. The techs replaced that too. They did a great job. But I did not like the company before that which came for a leak in the sink. The tech said, "Oh, no, I'm not gonna do that. I'll charge you $300." I bought the sink parts and everything because I wanted to get what I want. So I said, "Okay. You're done. Forget it. You're done." Also, AHS's automated system is just plain terrible. Nobody wants to talk to an automated system, they want a live person. I don't like their phone answering. But other than that, I've been very satisfied with AHS.

I'm liking American Home Shield very well. I like the promptness. I had replaced my hot water heater last week. My only complaint was it was a little bit high that I had to pay. I also need to know the due date.

There was a little bit of noise coming from the fridge and I contacted American Home Shield through the internet first. They scheduled a video call and looked at the fridge. A guy came in and checked that but I couldn't identify the problem. Later on, I could identify the problem and did a temporary fix, but there was another follow-up. The fridge hasn’t been fixed because the noise was not happening during the visit.

American Home Shield's website is very easy to navigate. Unfortunately, sometimes when you call, their people that answer have very deep accents. It's very difficult to communicate and talk sometimes. Other than that, they answer instantaneously. Automatically, they send me an email saying it’s been assigned to somebody. I'm pretty satisfied.

The service has been accurate. But I had an issue with Bencraft, their contractor, for a capacitor that went out. The guy who came this time was the same one I had before. This time was fine and he was cool. There were no issues. He fixed the problem. With one air conditioner claim I did, the lady on the phone was not understanding what I was trying to tell her. We had a language barrier. The worker who came said, when your air conditioner gets full with water, there's a magnet that turns the condenser off. It took a long time to get that problem resolved. I had to go with a second company on my own because that issue with American Home Shield was not getting done.

I called American Home Shield regarding my claim and I spoke with their representative. She was fine and helpful. A service guy came and he was very good. He seemed very knowledgeable and polite. He seemed to have done a good job.

I was a little frustrated because I couldn't make a claim when my AC went out, but that was because I was within the first 30 days. I understand why, but it's still frustrating. Because the whole not wanting the customers to get their service, and then leave. I'm sure that's the reason why. But still, just happenstance that my darn AC went out right after I bought my house. So, I had to wait 13 days to make a claim, which was annoying. It's my first house and my house was 85 degrees for half of a month, even though I paid for the service. Other than that, the service that, the company that American Home Shield sent out was great.

My freezer was damaged, and things could have gone faster, but that happened on a Friday. The service company came beginning of the week and they diagnosed what was happening. The technician tried to move things around and said, “If by tomorrow, it doesn't work, it's the condenser. I will call you exactly at 7:30 in the morning and I will check with you if it's working. If it's not, that means the condenser is damaged and we're going to have to order it.” The technician didn't have a solution immediately because a piece was damaged, and he wasn't sure. However, what was really good about him is he stuck to his word and I found that very professional. He called me at 7:30 exactly the following day so I didn't have to call him to find out.

The ice maker was not working and the tech repaired the fridge. He knew what he was doing. He checked and explained what was wrong, and did his work. American Home Shield is good. So, I recommend them.

I'm pleased with American Home Shield. They send people who can actually fix things. And when they don't and you complain, they find somebody that can come in and actually can fix it. They’re a good company. Brooks Appliance fixed the broiler inside the Dacor Dual-Fuel Stove. The tech came out. He looked at it and said he had to order the part. He ordered it. And he came back and fixed it in less than half an hour because he said it was a simple fix and he didn't understand why the first guy they sent out didn't fix it. He put a new gas broiler unit inside of my stove.

American Home Shield has some key points that I enjoy having, and that’s the customer service. When I have a complaint or concern, I can call them about the third party that they sent. And they usually are able to send somebody else or get the person who did the service back over. On the downside, they think the price is competitive, but it's not. I had a problem with my AC unit, which I wound up replacing because they kept putting a bandage on it, and instead of telling me directly that, “Hey, you need a new system.” Freon is pricey. Unless you got a new unit, you wind up paying for R13, which is an older Freon which is not the best, hazardous-wise. You pay out your pocket, which is costly. But if you’re looking at 7 years of having the same problem, I could have had a new unit for that price.

The service has been fine so far and we're satisfied. The techs were friendly and they were concerned about what was going on. They took care of the problem professionally.

My husband dealt with the tech that came for our AC issue and he didn't have any complaints. But if a friend asks me about American Hoem Shield, I’d tell them to look elsewhere.

The Lindsay Company came out for plumbing. I had five issues that I listed. They looked into everything and addressed the questions that I had. They fixed everything except for the leak in the wall that was coming to the garage. That couldn't be identified. Our guess was we had a sink which was clogged in the upstairs master bathroom. Because there was water in the pipes, it might have come down to the floor. After that clog was fixed, I don't see any leaks, I just see a stain in there. It could just be a stain leftover from before. I like American Home Shield during times like these. When I got multiple things, I can get them addressed. The price could be reduced though. It's $700 a year, which if I don't use it, then it's gone. When I bought the house, I had another warranty service and they were a cheaper.

I've been with American Home Shield for about four years. Up to this point, the vendors that have been sent out have been marginal. The last vendor that came out recently for a plumbing issue was excellent. They got me in right away, fixed the toilet, and did everything I needed to do. There was excellent communication. But the vendors the prior years were subpar in the way that they communicated and the time frame in getting them to come out after I had made the claim.

The tech who came out was really good but I'm still waiting on a part for the icemaker. I hadn't heard from him, so I need to reach out to him again. But he knows that I'm waiting on this part.

I have had nothing but great experiences with American Home Shield. Everyone is very professional and courteous when I call with a question or concern. My husband and I are happy with their service. I do everything online for the most part. I've even done a request at 10 o'clock at night, and the following morning, at 8 o'clock, whoever was the provider assigned to me called to schedule time for the service. The last technician that came out to service my bathroom was very professional and explained everything that was going on. He worked diligently to fix the concern. There was one instance where we were referred to a provider of services that did not service our area. I had to get my service request rescheduled which created a delay. But I don't think that that was American Home Shield's fault. I don't think that the provider had relayed that to American Home Shield.

We had an air conditioning unit that went out and the issue turned out to be a condenser. The claim process with American Home Shield was handled pretty well. They were very responsive, but the air conditioner company was more responsive. We gave them a 5-star rating. They stayed in great communication with us. When there was an extra part that had to be ordered that didn’t come in right, they had it overnighted so we didn't have to wait any longer. They were comprehensive. It's a great company.

American Home Shield always takes care of the situation. Every time something doesn't get done right, I call them. If that person can’t get it right, they apologize and send somebody else that can get it right. I pay it because it's worth paying $125 versus $1,000 when something breaks. It's easy to manage financially. When I call and if they can’t take care of something, they put me on hold and go through the person that can give them the right information to come back and give me. The repairman for the AC unit was professional. He introduced himself and didn't stop until he got the thermostat right. He sat and showed me how to work it. I appreciated that instead of getting the runaround. The last person who came out told me I was gonna need a new one but he never did anything about it.

An electrician came out for a claim I had and he did a wonderful job. I wasn't charged anything. For another claim I made, I paid my $100 to American Home Shield thinking that they were gonna replace my garage door opener but they didn't. It's still broken. A technician came in and put a chain on it. The garage door went up and down when the technician left. I called back the next day and it took American Home Shield a long time to even get back in contact with me. They said, "We're not gonna replace it. You're gonna have to pay $170." For the replacement, there was something about the motherboard. I'm on a fixed income and I just gave the service fee. What's the point of me paying the insurance? I'm not gonna keep giving American Home Shield $100. By the time the people that they send out there charge even more money, I can't do it. I'm dissatisfied right now.

American Home Shield has been sending quality techs out. My air had went out. AHS changed the contact. They sent them right on out. Solved the problem like a pro. AHS has gotten in-depth into coverage on sewer lines. Coverage on if the city side don’t break, your side breaks, they have good coverage on that. Because I’ve had that one time, and I had to come out of pocket on that.

Most of the time when we use American Home Shield, they're very quick and get the job done. Recently, the garage door was not working. A tech came, took it apart, and found out that the thing that controls the door mechanism was not working. He replaced that, put it back together, and it worked fine.

The latest claim I had with American Home Shield was for the garbage disposal. A tech came to repair it. He said it was beyond repair, and they replaced it. He was in and out within a reasonable amount of time. It’s working so far. The only thing is he replaced it with a smaller unit that was there initially. He said it was the same power, but we were traveling the next day, so I didn’t get a chance to confirm that. As far as the claim submission, in this case, it was pretty simple. Mine was a common issue of the garbage disposal. So, it wasn’t one where I needed to describe something. It was there from the dropdown menu.

My AC has been broken since August 24th. It took two and a half weeks for the part to get in. The contractor is supposed to be coming out tomorrow or Wednesday. Today is the 12th and I've been without an AC for almost three weeks now. I wish they could speed up the process. As big a company American Home Shield is, they should be able to get the parts or get everything done within a couple of days versus waiting almost three weeks for the air conditioner. I'm in Texas, and it's 98 degrees every day down here. On top of that, I'm having to pay for Freon to go into the new AC, which I shouldn't do because you have to put Freon into the new AC in order for it to run. So I'm having to pay the $75 fee for the contractor to come out and $260 for the Freon to go in the repaired AC.