American Home Shield Reviews

Submitting a claim with American Home Shield was simple for the courtesy of the locks being rekeyed. The only thing that was very inconvenient was when it came time to file a claim about some plumbing issues I had and they said they haven't received payment, so they couldn't send anyone out. I didn't know about that until we're about to submit it. And I was, "I don't understand. It's been several weeks. What do you mean you haven't received payment?" "We haven't received payment, so we can't send anyone out."

American Home Shield is a great coverage and everybody’s been friendly and prompt whenever I've dealt with them. They're very responsive whenever I have an issue. The most recent claim I had was for our garage door. The spring had broken and the door could not be lifted and would not open. I submitted a claim through the website to get that fixed and it was pretty easy. There was a form to put my information and what the issue was. Then, I got a text message that I would be contacted by a contractor and another text that told me who it was gonna be. Chaney Electric contacted me and it happened pretty quickly. That was all inside the same day and they got the garage door fixed inside a week. The tech was really quick and efficient. He worked around my schedule and he got the work done real fast.

AHS has been easy to work with and they help keep everything up and running. Recently, the dishwasher main board went bad and when I made a claim, the techs came out within three days. They were fine and so far, everything has been good with the dishwasher.

The first time I used American Home Shield was when my refrigerator went out. It was fast and they got me a new one. I was very happy. But the communication has to be better. I didn't have a refrigerator for a month or two. I was making all the calls asking, "Hey, what's going on?" I was calling the actual person who was fixing it and American Home Shield too. American Home Shield should be more verbal with the emails and text messages. But that has improved a little bit since the first call I made.

The garage door would get stuck and it wouldn't go up and down. #1 Garage Door came out and the tech was great. AHS's claim process is okay. It just takes a long time to get somebody to come. I don't get somebody out the same day or the next day, which I would if I called a local company.

Two of the burners on my gas range weren't working correctly. I sent the claim online on a Friday. Then the tech contacted me on Monday and came out on Tuesday around noon. So it was very quick. He was very good and timely. He was there when he said he would. I asked him to put a mask on and he put it on. It was no big deal. He explained the issue to me and also a couple of the questions I had about this particular unit. I've used American Home Shield for the dryer, the refrigerator, the dishwasher, and the range. I've also had plumbing and electrical claims. I've had six different issues and they just do them right out. When I had problems with a particular company that they sent out, they sent somebody else out right away.

Having American Home Shield has been worth every penny. I love that I can just go on the website, request service. It's assigned to a vendor within minutes. And I can see who it went to. We have our favorite HVAC person. So, we've been able to just call them and say, "We just put in an order," and they would pull the contract over to themselves.

As a rule, I like American Home Shield. But with the last two claims, I've not been very happy with them. One claim was for a furnace. I called and had the people come out. This was back in December when it was really cold. The people came out and checked the furnace. The furnace did this exploded sound, and when they were lit, it would go "poof". The guy said to me, "Oh, you gotta get this furnace changed." But he got it working.

They recently had to check the AC because it wasn't blowing downstairs and the technician was very helpful. He told me that with the way the house was built, they didn't have access to go to the back so he repaired where the air was coming out. He was pretty nice.

My experience with them was horrible. Our dryer wasn't working. The techs called up and said, "Let us hear it over the phone". They heard the dryer and said the issue was the motor. They came a week and a half later and put the motor in. But the dryer still wasn't working. It wasn't heating up and they said the issue was something else. They said I had to put in another work order. I asked what they meant because they never came to check to see what was wrong with it. After that, we had to wait for them to come back out. They came back a week later to fix the problem. But we're searching for another company because that was just horrible. AHS should have given us someone else. The company that came didn't do anything. We pay them every month and we shouldn't have to wait and wait. I had to go spend extra money at the laundromat.

I've had AHS for three years. Everything has been great except for a couple of things recently. I had a claim for my water heater. Sometimes, it works and sometimes, it doesn't. But then, I started waking up with ice cold water in the morning, which prompted the claim. The first contractor, Budget, looked at it and said that it's a 1991 but AHS won't pay for it unless it's dead. Then, I had another contractor tell me AHS won't cover it unless it's dead. The funny thing is when the contractors come out, the water heater would be working that day. If they come out when I call AHS that morning, they could have seen it's full of water, but it's ice cold. That's been frustrating. I've never had a problem with Budget, though. They have come out to my house a couple of times for things.

My garbage disposal was not working and I had a couple of sinks that were leaking that needed to be fixed. NC Plumbing Pros came out within two days after I submitted the claim and they were very good. They let me know what was going on along the way.

I submitted claims for an electrical issue and a plumbing issue. The electrical issue is fixed but the plumbing claim is still in the process. They had to do a diagnostic and the plumbing company had to submit their result. American Home Shield had to approve it and that's the part that took the longest. It's been approved as of last week, but I'm still waiting on their call to get an appointment. But we're understanding of the timeline and American Home Shield has been really good. It's a fair price and if something breaks down, I have that reassurance.

It's been really great with AHS. But my last experience has been frustrating. They sent out a contractor to look at two of my appliances. The first contractor looked at my microwave, installed a switch on the door and said, "It's all working." Then he said he had to get a part for the dishwasher. But I never heard anything back from them. Also, the microwave crapped out the day after he left. So, called and tried to get a follow-up from a contractor. They told me something completely different and said that AHS would not cover the parts for either appliance.

Bill’s Plumbing came out for my most recent claim and their tech knocked it out, took care of it, and it was done. But the claim submission process didn't go that great because the automated system for American Home Shield was awful and it wasn't recognizing when I was trying to say that I had a gas leak. I had to wait and finally get a hold of a human.

A faucet was leaking. It was 10 years old and the grout around it needed to be replaced. I went to home Depot and got another one. AHS replaced my faucet. They have never sent anybody here that didn't make me feel comfortable.

My service with AHS was great. If something breaks in the house, they fix it. It's a good benefit to have. I had an air conditioner issue and the tech was very polite and professional. He resolved the issue the day he came out and it was all covered by AHS.

We found a few different points where the sink was draining from. My wife submitted a claim and Brick Street came out. It was our first claim and it was a great experience for our first time. Everything went pretty straightforward and it wasn't too much out of our pocket to get the coverage we needed.

My dishwasher quit so I called and Elite Appliance came out within 48 hours. I needed a part and they ordered it. They came back as soon as the part came in a week later and fixed the dishwasher. They were very efficient and very nice.

City Plumbing came out recently when I had a problem with my dishwasher. When I would cycle it to run a load of dishes, I would have overflow and a drip underneath my sink. There was a clog in one of the hoses and they got it taken care of. AHS has been a benefit to me and I would recommend them.

My most recent claim was when the motor went out in the furnace. A tech came out within two days and they were pretty good. The only thing with AHS is they could find out what the problem is before they talk about payments and things of that nature. Also, they could cover more things. They said in the commercial that they cover everything but when you get it, they don't.

I like the service. They say they're gonna send a contractor and they show up and do a good job. Also, they cover everything. They're one of the better service providers I purchased since I've been doing this. The price is outstanding, as well.

Complete Comfort Solutions came out and fixed my ductwork underneath the house. Everyone was really nice. As far as American Home Shield, they have people come out right away. They've been great for me.

AHS is the best.

I had three burners on my cooktop that were not working. So, I called American Home Shield up. They sent somebody out to troubleshoot. They ordered the parts and told me when they'd be back to make the repairs. As far as making claims to AHS, both doing it via their website and speaking to a person are pretty easy. I've done both in the past. I normally use the website. If they don't have the options to select on the website, then I'll make a call.

When things break, I put in a service request to American Home Shield and it gets fixed. I had a couple of things this year. I needed to replace a breaker. It was under warranty, so I had to wait for it to come from the company. They came back out. There was no charge to install it once it arrived. Then my dryer's heating element went out, and they had it resolved within five days. They had to order the parts. All the technicians have been very professional, courteous, and good guys.

The tech from Whirlpool was very good, professional-looking, and a results-oriented contractor. There was some disconnect on the circuitry board on the door. I got the results I wanted. In the past, I've had some problems with American Home Shield. They'd send somebody out here that was driving a beat up, old pickup truck with a ladder slapped up on top of it, and they're a contractor. When these people pull up, if they haven't got some kind of marking on their vehicle to say who they are and what company they're with, I'm turned off almost immediately.

With the one thing that was broken in my house, I called American Home Shield, gave them some money, and they came out and fixed it. They were pretty straightforward. They got somebody out right away for me. The person that helped me did say who the company was, when they were gonna be by, and even told us the guy's name, too.

American Home Shield sent NW Sundance for my kitchen sink. I had stoppage and it was a mess. At first, they didn't have an opening for me, so they made me an appointment but then they gave me the option to go on a waitlist if they had a cancellation. It so happened that they did have a cancellation. So, they came and fixed my drain and I couldn't have been happier. The tech was on time. He was in the window. He was very professional. He explained things to my husband and I as he saw it. I needed something replaced, and he explained that. Then he said that before he proceeded, he needed to call American Home Shield to make sure that that was covered, which it was. Then he went to the store and purchased what he needed, came back and installed it. My sink is working better than it's ever worked. I'm so impressed with AHS that I convinced my daughter to sign up.

So far, the service of AHS has been fairly good. Most claims have been warranted. There had only been one event where a claim was denied but that worked out fairly well. SRL Services came out recently for an appliance repair. It was for my dishwasher that wasn't cleaning anything. They replaced the pump motor and one of the boards. Unfortunately, that did not fix the issue. So, they had to call out another specialist on LG, who diagnosed a different issue and the part's on backorder right now. SRL was very professional, timely, communicated well and friendly. Unfortunately, they couldn't fix the issue, but it was a difficult issue to diagnose. I was pleased overall.

The service has been great. Usually, American Home Shield is really quick to respond and send somebody out to fix whatever is going on. I have had a few previous claims over the last few years. The recent one I had was for a refrigerator repair, and the process was very quick. I did everything online, entered the model number, then they sent out a technician who did a review. I had to have a motor replaced in the refrigerator. The part was ordered, and it was an easy install. The technician was in and out. Having American Home Shield gives me peace of mind. I don't know how to fix those things, and I would have had to buy a new refrigerator.

The two wheels fell off of the dishwasher's bottom tray which holds the big dinner dishes. The tech knew that we needed two wheels, so he went and ordered two wheels. But when he came out to replace them, the third wheel fell off when he pulled the tray out. He fixed that instead of ordering another wheel and used super glue to use the peg that holds it in. He was a nice guy and he knew his stuff. But every time we've had some kind of repair, it’s never been 100%. Not with him per se, but everybody.

American Home Shield sent Quality Service for the dishwasher and the tech said, "Ma’am, I won't be able to put it in because the hookup was wrong." It wasn't in their contract for them to do that through American Home Shield. So, I had to get a plumber to come and do that. It cost me extra, but that’s fine too. Quality Service said, "Call us when they finished.” I called them and they came out. He hooked up everything.

My dryer quit working. I sent in a claim online and I had a good experience with the technician that came out. American Home Shield covered everything except my deductible. They've been great. They're quick and easy to use.

One of the plumbers came here. He evaluated the whole water tank. He said that it should be replaced. He said, "I'm going to talk to them and it's up to American Home Shield if they are going to replace it or not." But they haven't called me. This has been over two weeks now.

I love American Home Shield. I like their professionalism and how patient they are with me and my craziness. They also follow up. We get good service from the people that they send out here. It's excellent service. There have been subcontractors that they sent out here that I have requested when we have the need for service a second or third time because they were that good. I've been with American Home Shield for many, many, many years. The fee was $75 and then it went up to $136. But now it's down to $107. So it has fluctuated over the years. But for the service that we get, it works fine for us. This is not like it breaks the bank for the payment that we have to pay for them to send someone out.

I called American Home Shield on Thursday for a refrigerator that stopped working and for a pipe that was leaking in my basement. The pipe was fixed by Friday. With the refrigerator, the tech told me that the thermostat stopped working and he had to order the part. But the refrigerator was fixed by Monday. I call to submit my claim because when I put it online, it doesn't let me explain what's going on.

On March 1, 2023, I completed a request on the AHS website to have our pool heater looked at, since it wasn't heating our spa. We got told we would hear from someone from Watertight Pool & Spa 24 hours later. On March 2, they scheduled our appointment and said March 6 was the earliest they could come out. On March 6, they came out as scheduled. Being a teacher I was not able to leave school, so I left the gate open for them to asses our heater. We did not hear from the company so I had to call the following day to find out what had been diagnosed. Instead of telling me anything they said to check my email, & that they had already submitted it to AHS.

I purchased American Home Shield for an older home I purchased. I had a leak in the roof. Called them for a claim, they could not find a roofer in my area so when they said if I could find someone that was a licensed roofer and insured they would approve the repair. I live in a very remote area and could not find a roofer that was willing to come out for an emergency repair. I had a few general contractors but they did not meet AHS standards. I called AHS and they were not willing to work with me or the contractors. I ended up paying out of my own pocket. Then when I wanted to cancel my policy they charged me $75 for an early cancelation. When signing up for AHS they told me they would find a vendor and ensure the repairs were done. It took over a month, with a leaky roof, of back and forth and I still had to pay out of pocket.

Rapid Air was wonderful. The AC was not cooling and the techs were on time and were able to pinpoint the problem and correct it. We’ve had coverage with American Home Shield for years and if something breaks down at the apartment, it's covered. I just have to pay $100 for the service call. So, it's very convenient. It’s worth having AHS on the property.

The faucets were leaking and the commodes were running periodically. One commode would run every now and then and refill the tank, but then another got to where it wouldn't refill the tank when you'd flush it and the water wouldn't refill it. Sirius Plumbing came out and serviced the faucets and the commodes. There was one faucet that started dripping a day or so after the service. Then it got to the point that you couldn't shut the water off. So I had to turn the water off underneath. It was also leaking at the base of the faucet. So instead of just running into the sink, it was also running onto the countertop and then the floor. Sirius came out and put a new cartridge in that faucet handle and it seemed to stop the problem.

I had a fantastic experience submitting my claim for a dishwasher repair. It was quick, precise and easy. When I have a claim, I always call and talk to a rep to make sure everything is correct. They were great, and always helpful. I've only used American Home Shield three times on one property, and my experience had been great. It's a great home warranty company.

My washer wouldn't stop running. I ended up calling AHS on a weekend. It was very quick. The techs were out within a couple of days. They were really nice. They resolved our questions. I like the comfort of having AHS. With the way the economy is right now, it's very difficult. You watch every penny that you spend. The two repairs that I had in my last six months, saved me a ton of money.

We found water dripping into our garage from the bathroom above it. So, we called American Home Shield for them to send a plumber. I got a text and an email with their information, the name of the company, and the phone number in case they didn't call us, and telling us they'd be calling us within 24 hours. They did. They were great. The tech found the leak and said that he needs to pause and get restoration involved. So, we’re in all that right now. The great part is when it was all dried out, I called them back and said, “Okay. Now you can fix it,” and they were out the next day.

I had a stoppage in the sink and I didn't manage to open it. I called American Home Shield right away. The tech claimed that we need to change the whole piping system because it was too old. AHS is gonna investigate and they didn't call me back ever. So, I poured Liquid-Plumr on it and it seemed to do the trick. However, the problem is beginning to come back. So, the guy never solved it. I made a second call for the same sink. I don't know if it's a result of the first visit on that, but there was a leak under it. This plumber who came was very good, and he replaced the pipe under the sink. I don't have a problem with the leakage anymore. However, it does seem to begin to get slowed down. That means the stoppage is someplace still there.

My claim experience was wonderful. I call and they have it set up. The reps have good customer service and they respond very well. I get a call the next day and the techs come and fix things up. AHS is a good thing to have.

I don't know how to fix the things that go on that mess up in the house. AHS has always been fair whenever I needed them. They always come through for me. Recently, my ice maker wasn't working. The filter housing was messed up. The tech came out the same day and got the diagnosis. He had to go back and order the part. It was four days later when he got back with it. He fixed the issue. I'm very satisfied with American Home Shield. The service has always been excellent with me.

My upstairs heating unit wasn't working. Every time I turned it on, it would smoke and make a buzzing equipment noise. I sent in my claim online and American Home Shield's website is pretty limited in choices. But it serves its purpose. I've talked with a representative numerous times but the claim is still not resolved. Legum's has only come out once because American Home Shield has not authorized them to do any service yet. So the issue is with American Home Shield. I've spoken to six different customer service reps, and I haven't received any clear or consistent responses as to what my next steps are in order to be able to resume my claim. I received a call from someone in claims adjudication but it wasn't a supervisor or anyone that could provide any clarity as to my next steps.

There was a little time to catch up between things but once the tech was here, he was a perfect gentleman. He worked very quietly and cleanly. I would recommend AHS.

Our heat went out and we had to get a kerosene heater until we could get AHS to get someone to fix it up. When the techs saw what the problem was, they offered two things. They could repair it and that was the route American Home Shield wanted to go. They repaired it and our heat has been working fine ever since. AHS is a good policy to have. Once you pay the $100 fee, you don't have to worry about taking care of anything. They're either gonna fix or replace.

I've had positive experiences with American Home Shield. Every time I put in job requests, it’s been done on time and well, except for one vendor that was sent to me that I wasn't happy with. But once I made them aware of that, they sent me someone else. They’ve sent me some pretty quality vendors. When my dishwasher was not working, the tech came and within the week, it was fixed. He explained to me what the problem was, what I could do next time, and where the clog was. That was pretty good.

The door hinge of the oven had malfunctioned. The techs had to take the door off. They waited for the hardware to come in and the tech reattached the door. AHS's reps were very helpful. At first they weren't sure if my repair was going to be covered. But it ended up being covered and they were helpful in setting everything up.

I had a switch go out on the microwave. The techs were very nice and informative. American Home Shield is okay. But it's a little overpriced for what you pay and then what you pay as far as the techs coming. The tech only costs $16 from what the tech told me and I'm paying $125 with AHS plus the monthly payment. Also, I'm always hoping that they don't come up with something to be out of code. When it came to replacing my furnace, it cost me money. AHS didn't cover that because they had to update this and that. Plus they gave me a much smaller furnace. I'd like to see either the copay or the monthly fee down a little bit. Other than that, I like having the security of AHS.

They're very prompt and whenever something doesn't go right, they get on it right away. If a vendor doesn't call me right away, they expedite it the moment I call them. It's a valuable service to have especially for appliances and things like that.

I had fridge repairs and a dishwasher issue. The claims process went smoothly and the techs were able to fix everything. They were very nice. I had very little money out of my pocket. With AHS's coverage, if something breaks, it's able to get resolved quickly.

There was a period of a couple of summers when we were without AC. The same tech continued to try and repair it until he said it was gone. It was a little frustrating because he told us that American Home Shield is only authorizing repairs right now but that the AC was eventually going to go and it did pretty quickly. It should have been replaced earlier. But they have to go through a certain protocol and try and fix every part, which seemed to cost more. Recently, the washing machine wasn't draining properly. Bissett Plumbing came out pretty quickly and although they had to reschedule on me, it wasn't too bad. I've had them come out before so I know the company and they were fine. They fixed the washing machine that day.

I sent in a claim online on a Monday, and then Nussbaumer reached out to me on a Wednesday, and they were at my house on Saturday. They were okay but they didn't put the little cover part back on my hot water tank.

I made a claim for the freezer saying that these are my issues but they didn't fix the whole freezer. They had the tech replace coils and stuff to fix the temperature regulation but the tech said there was a part missing and they didn't replace that part. I'm still over-producing ice and it's been way too long for me to go back to them and tell them that this isn't still fully fixed. I'm not happy. Also, I had some issues with my payments and I told them I wasn't able to make a payment and I would get three calls within 10 minutes. They have different numbers that call and it's not always the same phone number. I wouldn't recommend them to friends.

I still am waiting on an open claim with American Home Shield. Tomorrow, the techs are coming to fix it. They had an issue getting the part because the air conditioner was so old. I have had AHS for almost 10 years, and at one time on two different properties and now just one. I don't think I would ever go without having it. On one property, they replaced the air conditioner. They've repaired, over the years, a dishwasher, two different stoves, a refrigerator, a dryer, and this air conditioner. So, there are two air conditioners altogether. It's a big peace of mind, and their service is outstanding.

I did a claim and the process has been a circus because they would assign someone, and then the company would either not show up on time or they wouldn't call me back quick enough. I was having an emergency in my house. I could only use one bathroom in my house. I was trying to get a plumber out but I couldn't get anyone out. American Home Shield got someone that talked Spanish to come out but couldn't communicate with us. He told them the wrong things, so they denied my claim. I told American Home Shield that I wanted a second opinion, but then make sure they present someone that could talk English. They did that and we ended up getting the issue fixed. So that was good, but it was a hassle. We went without water for two weeks while we were calling back and forth and trying to get them to send someone out to us.

American Home Shield's website is easy to understand. I found what I needed. It's fine. I had a positive experience with American Home Shield. I'd recommend them.

The refrigerator stopped working. I did a claim to American Home Shield and a tech was here the next day. After they decided that it wasn't working, they sent us the choices that we can either pick from the list or they would give us the money. We chose to get the gift card. Therefore, it took a few days for that.

The electrical contractors were great guys. They replaced the part of our ceiling fan that had an issue. They were very professional and they knew what they were doing. AHS can take a bite out of some very expensive mishaps or occurrences. They had a little glitch where they were having problems finding contractors and I still haven't gotten my central air unit dialed in all the way. So, I'm hoping they find more contractors in the service area. They're in a shortage and nobody these days want to work.

With American Home Shield, I'm able to have access to specific professionals to do specific work fast. All these guys have been great. When I had to get a garage door replaced, they recommended me to the company. That company inspected it and we talked to them and they gave me a nice little price for it. So I got a discount paying for the garage door itself to be installed. I also put in a plumbing claim. The internal piece of the toilet that pulls the plug up and drains the water snapped. I halfway started to fix it and then the first plumber that came out here said there wasn’t anything he could do about it because I fixed it. He said it was not broken so he couldn’t do anything. Then my other toilet did the same thing and broke. This time, I didn’t fix it. They replaced the toilet.

For the first few years of using American Home Shield I found their service to be great. In the past year I have had to instances of using a claim and both times hit snags, this most recent being the backbreaker. My heat went out during this winter, putting a claim on with the furnace I was assigned a contractor. The contractor did not have an opening to diagnose the issue for 2 weeks and was also located 3+ hours away. I called to see if we could find a contractor that could come in a shorter time frame. After several days I was told no one could be found, at this point I had to beg to reach out to local companies to come do it before another cold snap came through instead of waiting the 2 weeks. Everything finally got approved and work has been completed. But the final straw is initially after talking with a Stephanie she said reimbursement checks are returned in 10-14 business days.

The dishwasher's door would drop down and fall on my leg. There were also a couple errors that came up on the dishwasher. We submitted a claim with AHS then the tech came out, brought some kind of part, and fixed it. But the door is still having an issue. When you open it, it'll fall and it's like there's nothing there to slowly let it come down. It would just drop and it hit my shin a couple of times. Other than that, AHS has replaced the pool heater and worked on the stove. They've done multiple things and we've been highly satisfied. I also keep telling everybody that they need to get an American Home Shield warranty.

The biggest benefit is not having to worry about what to do when something needs work. I used to travel a lot. So if something went wacky while I was away from home, I could just call American Home Shield, and they would be able to take care of it with my wife at home without me having to worry about it. We had a refrigerator that made a bit of noise. Being slightly a handyman myself, I figured maybe a motor or a fan went out. So, I went online and made a work order. And instantly, I was assigned GE. The tech was a young guy, but he knew what he was doing. And he asked me what I thought the symptoms were and I told him. He pulled off the facing, took the motor out and said, "Yup, that's the problem." He had one in his vehicle. And within 30 minutes of being here, he was done and gone.

When we first bought the house, the lady that I bought it from was also gave us the refrigerator with it, but the freezer broke and she had a call three times. On that third time, American Home Shield ended up giving her a voucher for $2,700 at Lowe's to get any refrigerator she wanted. So, in turn, she gave it to us and we picked out a brand-new refrigerator. That was my first experience and that was cool.

A repairman came to the house and said the claim wasn't covered by the American Home Shield policy because it wasn't a problem. I told him that it was reported to us a couple of different ways that there was no GFCI circuitry in the house. We felt that it's a safety issue. I've always lived in homes where there were GFCI circuitry and sockets that help with safety. He said that the house didn't need to be rewired. They just needed to replace certain plugs with a different type of socket and it was $160 per socket. What threw me a little bit too was he pointed to four or five in the kitchen and normally, they usually do one in each area. They don't do all of them. That seems strange to me. But he seemed to be honest about it. I'm happy with it.

The vanity light stopped working. It appears the wire has been pulled loose. I have to cut the dry wall out before the electrician will come back. He was professional.

I like AHS. They're very good. When I do a claim, there's somebody out here immediately. I would get a call the next day and the techs would come out here and look at it the same day they called me and would fix it the same day too. Their app is also good. It's easy to make a claim and pay for the claim there. Recently, my furnace wouldn't turn on. The techs said it was something in there that was making the transformer blow up. They were good and quick about coming out here.

The people AHS uses to do the job work fine. My recent claim was for my dryer. I called them up and they sent someone who was very nice. He did his job very quickly and cleaned up after himself.

I noticed that the contractors that American Home Shield sent out didn't want to be there and I would have to call them back because whatever they did didn't work. When I called American Home Shield to get the disposal turned on, the tech that came out broke my sink and made the whole thing worse. I ended up with a flooded kitchen and a completely broken sink. Then he tried to convince me that I did it. I had to tell him to get out of my house immediately because he made me feel uncomfortable. When he was here, I paid by credit card for something separate just with his company. I asked him, "Hey, is that a secure way to pay?" But he chewed me out. He said, "You're overreacting." That was just weird. It was weird too because he was talking to me like we know each other.

The fridge was fixed once or two times and then on the next time we called American Home Shield, the tech said it was not repairable anymore. It wasn't cooling. But I'm not 100% sure what was wrong with the fridge totally. The tech never totally told me. He just sent in his thing to American Shield. But it was very easy to send in a claim to American Home Shield. This is the best service ever. It worked. It was wonderful because my son lives out there and we own the house, so we just put the claim in, and he was able to get another fridge. We are more than happy with American Home Shield.

Having American Home Shield, there's a satisfaction of knowing that if something goes wrong, I don't have to plead for help. The water was all the way up to the rim of my toilet. I plunged it and flushed it and it went down, but it did not resolve the issue. I called American Home Shield and Kyle Plumbing came out. The tech was incredibly kind. I was embarrassed but he was incredibly professional. I'd hire him in a second and recommend him to anybody. Also, they said that if I have any problems, I have 30 days and I just need to call American Home Shield and they'd come back out, which is nice.

The techs told me that I needed a new water heater. The one I had was rusted out at the bottom and leaking. They came back and replaced it. It was all done quickly and efficiently. I was satisfied. AHS is a little pricey but they have done their job.

My issue was back in July 2022 and I have been trying to get it resolved since 11/11/2022. I called in a work order, the representative took my credit card number to pay the $100 deductible. They also charged the credit card on file so they took 2 payments for one service call. They will not return my call, my letters, nothing. I've tried to contact their corporate offices, nothing. I would never do business with them again and would warn others.

The water heater stopped working so we filed a claim to have a service guy come out. The tech came out the next day and all he had to do was relight the pilot light. We haven't had a problem with it since. We had another claim before when our air conditioner stopped. The company they had come out was out the next day and fixed it. AHS does exactly what they said they would do. My only comment is that for such a simple fix like on the water heater, it cost me $125. It's a pretty significant charge for the 10 minutes the guy was here. It used to be $50.

American Home Shield has been absolutely great to me. I'm pretty happy with them. I had a clothes dryer that stopped working. I went on their website. I gave them my information and they said they'd have somebody here the next day, and that was what they did. The techs came right out and fixed it. I haven't had to call them back.

The first company that AHS sent for my refrigerator came out. One part was bad. They replaced it. But the refrigerator started doing the same thing. So I called the gentleman back. He said to call American Home Shield and request a recall. I did that. AHS sent over another company which was a GE specialist and they replaced the same part that the first company replaced. A week later, the fridge wasn't working again. I called American Home Shield a couple of days ago for another recall. They gave me the number of the gentleman. I talked to him directly. He came over right away. His service was great. The refrigerator is working now.

My air conditioner wasn't cooling, and American Home Shield sent a terrific tech. Having a home warranty is a lot less of a worry. If something happens, the service comes quickly and the problem gets taken care of.

AHS is worth the money. Their website is also user-friendly. Sometimes it can be a little frustrating when they can't get me a contractor but that doesn't happen too often.

I had a microwave go out and AHS had to give me another one because they didn't have the parts needed for the one that I had. The technician was great but it was a nightmare from the standpoint of AHS communicating properly. They gave me a grid on what I should order and they wanted me to order it. I ordered what I thought was comparable to what mine looked like but it turned out that it wasn't. They said that I ordered a stovetop and I needed an attached one to go over my stove. So, I canceled it immediately within hours of the situation. But in my canceling, they still sent me the same one that I could not use. I sent it back then we ordered the right one.

My water heater wasn't heating and the tech did great. He was timely and friendly, and now, everything’s fine. I'm not handy, so having American Home Shield makes things easier for me. My experience with them is up and down. It depends on who they send out. Overall though, for the last three things that I've had done, my experience was positive.

The only thing I've taken advantage of so far is the keys. It was six key locks and I got five done. The techs gave me four keys. Everything was good.

American Home Shield is expensive. But they usually assign somebody quickly. I submitted my claim online, and pay my copay. Within minutes, I get the assignment of the contractor. I call them, and usually can get an appointment very quickly.

Don't bother working with them. They tell you things are covered and then they aren't. When they say interior electrical covered what they mean is what they consider covered. They have so many clauses and the sales guys/gals get you hyped up to make you feel covered but really you pay and then are not covered. I was told ANYTHING interior and electrical and as long as I didn't cause the issue on purpose or maliciously... wrong. Go somewhere else or read the fine print. Because most likely your issue... not covered.

Our furnace wasn't working. A gentleman came out and at one point he said that he didn't know what it was. But whatever he did, he got the furnace to work. But 30 minutes after he left, it stopped working again. The following week we scheduled an appointment for him to come and look at it again because it still was not working and the appointment got rescheduled. The following week, it was scheduled then it got rescheduled. This time, I was proactive and called. We had his phone number. I reached out and said, "We're scheduled tomorrow. So are you gonna come?" He said he was not coming and was very rude.

With AHS, I can make a call and usually get something fixed in a short period of time without too much hassle. My most recent claim was when Appliance Tech came out. The tech troubleshooted the dryer and found out that the heating element was busted. He had a part in his van and he replaced it, put it back together, cleaned it up for me, and made sure it worked. It was done in one visit and I was pretty surprised. It's a newer machine and I thought the part was gonna take a week or two.

My hot water heater was leaking and the hot water was not staying hot. I called and it was fairly easy to get through to a representative. The only thing I don't like is I can't understand them sometimes. They told me who the contractor was before they hung up. DrainGo came out and they were very professional. They did what they had to do and I really enjoyed them doing my heater.

My water heater wasn't working correctly recently. I went online and filled out a claim. Within an hour, I had the company that was assigned to it reach out and say that they could be here within a couple of hours. When they came out, they got it fixed within the hour. AHS has always been great and it's a nice insurance policy to have. I know that whatever the claim is, it's gonna be 100 bucks for the deductible.

The customer service depends on the vendor that they're using. But First Choice who came out for the plumbing was very quick. Although, I wasn't happy about the coverage because I'm gonna have to pay over $1,000 to get the bathtub valve fixed. I tried to escalate it and they sent an email that they'd give me 250 to get a different plumber. I don't wanna get a different plumber. I just wanna get everything fixed.

I was pretty skeptical of home warranties or if I need them or if I should have them. But this last year, I'm really glad I have American Home Shield because I used them three or four times and they came through every time. I'm thankful for them. If I could say one thing that's annoying about filing a claim through American Home Shield is there's not always emergency or soon availability. It's typically a week or two out. Recently, Myers Comfort came out for an air conditioning claim and it was probably the best experience of a claim I've had because they called me right away to schedule an appointment. They said they couldn't come out that day but they came out the next day. I'm the happiest with their availability.

Sometimes AHS is a little slow getting to me and some of the contractors are not real good people to deal with. AHS could try to get more companies to go with them. Recently, the furnace and air conditioner went out and they fixed it for the time being. But it went out again yesterday. I have a call-in to the contractor that fixed it but I haven't heard from them.

I put in a service request to have a new air return grate put on my ceiling, because I wanted a professional to do it, my son plays under there and I do not want him getting hurt. The technician never showed up, and said, "The job was finished" to the company and I was still charged the service fee. I have made multiple attempts to have the technician actually come out, to no avail. The part that upsets me is that I cannot get a refund on the service charge. No one came to my home, no one stepped foot in here, and I am in essence being called a liar and not receiving a refund. I have to wait days in between phone calls with customer service and supervisors from AHS. I simply want my service fee refunded, I don't believe that is unfair, since literally no one came here to even look or repair. I am very much near the point of cancelling my contract and going with a company that actually takes care of their customers.

My air conditioning wasn't working. I submitted a claim to American Home Shield and the service guys came in. They were nice, polite, and did the job. Everything was working. The job was done real fast and it was done to my satisfaction.

We're in the middle of winter. The furnace stopped heating and it took a couple of days to get somebody there. Then a little over a week to get somebody to come out with the part.

For our refrigerator claim with AHS, we had six technicians come out here but none of them could get the water running. But they fixed the ice maker. A-Fix Service Inc. sent a young kid out here. He was enthusiastic. He was trying to get it to work. Finally, one day, he installed a heater 'cause the heater was faulty and said, "Give it four days and it'll work." I gave it six days but it still wasn't working. I called AHS and then AHS called them back out here. By the time this guy got back out here in three days, the water was going. So it just needed a little longer than four days. But other than that, it's working. I was really thankful for the guy. I haven't had any problems with AHS. They've always come out. Even if they couldn't fix it, they offered to replace my stovetop. You get your money's worth with AHS.

I feel comfortable with AHS. I love the people that answer the phone.

Every time I try to use the water dispenser, there was this rattling coming from the rear end of the refrigerator. I thought it had something to do with the filter, so every time that would happen, I would take the filter out and put it back in. I would reset it and the noise would go away for a month. This started about five months ago and that length of time kept shortening then the noise would show up again. When the repairman came out to look at it, he said that the problem doesn't have anything to do with the filter. It has to do with the way the wire line is connected to the refrigerator. He said that it will take a plumber to replace that because they have to shut the water off. So, he said they have to turn the work over to a plumber. He said he could fix it, but because it's something that the insurance wasn't going to cover, it will have to be a plumber that has to take care of it.

My husband is not a fix-it guy, and a lot of our stuff is so electronic now that one little chip, who knows what it would cost to get it fixed. And on one item, American Home Shield was the best bang for my buck. That's why I bought it, and I have not regretted it. We went to turn on the dryer and the on button was stuck. We tried to reset it with the circuit breaker thing but that did not work. So, we called American Home Shield, a contractor came, and they were wonderful people. They've been here before. The tech was very good. It's his wife who calls and schedules everything. And he comes out, does the work quickly, and leaves everything nice and clean. He had the piece with him, he fixed it, and he was done.

I had an issue in my kitchen where a couple of my outlets and my overhead lights wouldn't turn on. When I made the claim with American Home Shield, I needed to have somebody come out and figure out what the electrical issue was. Luckily, the electrician was super helpful. He diagnosed the issue within 15 minutes. So far, so good. I like American Home Shield. I am grateful that they subcontract to great people.

The claims have always come through well. The contractor was very professional. I called one day, and the next day the contractor called me. Came out, fixed what was needed to be fixed and left. It was very good. I've been giving referrals for American Home Shield the whole time because they are amazing. They have been very professional and reasonable. I pay a bit more in rate, and I want to give them a call and talk about that. But it's a great thing to have for my home. The package I'm on takes care of a lot of the things in my home. I'm a single mom, so I have to worry about those things. And I sometimes don't have all of the money to put away for everything in the home or for emergencies. So, it worked out for me.

The tech was very sweet. He explained what the problem was. There was a screw missing. I had an old dryer and he used the screw from the old dryer on the dryer with the issue which was perfect because the other one was going out for scrap anyway. I was so happy because I would have had to wait for them to get the screw in. The tech cleaned up after himself. He was one of the nicer ones. I had somebody here one time who just left dirt and garbage everywhere. But not him. I'm very happy with AHS.

On January the 23rd, the dishwasher would not work. I had a technician come in. He unplugged the dishwasher, and the unit worked. However it quit working two days later. I called in to American Home Shield and they told me to go ahead with a follow-up. I spoke to the technician and he said he was sure that I needed a panel. He ordered the panel and I received the panel on February the 8th. It was installed then it quit working after two days.

I have an old microwave that went kaput. Called American Home Shield, they set a date, and the contractor came out as they said they would. Checked the microwave out and said it was old. It would cost more to repair it than to get a new one. So, they set me up with a new microwave and installation free of charge. And it's scheduled to be put in tomorrow. I'm very satisfied. At first, I felt, "Man, I'm spending all this money on a monthly basis, not getting anything out of it." But it was a chance for AHS to redeem themselves, and the contractor came out and did it. They were professional, very easy to talk to. He gave the information we needed to know about getting a new one and all the help we needed to get an actual new microwave. I will continue using AHS.

The pump stopped working and the plumber was very professional. He fixed it and it was a good job. The pump is working now. When I initially called American Home Shield, they took a longer time than what I expected. It was annoying because the kitchen sink is very important. I did not like the way AHS handled it because we already waited for two weeks and then, they said they would have to get another plumber. And that would take another week. But that’s the only part I didn’t like. The rest is okay.

I deal great with American Home Shield. I like the prices. It's on my rental house. They fixed it and resolved the issue. They just replaced the washing machine. The stove has been fixed too. The guy was courteous, came in, whipped it up, came back out, put it back out. My renter is very happy. She loves the stove. She said all four burners work.

The two left burners were out. I submitted my claim online through American Home Shield. The provider was great. I liked their cleanliness and timing. They got the job done.

My burner stopped working. My microwave also stopped. I thought it was the circuit breaker. I called American Home Shield. The contractor came out. He came to my house and checked everything out. I'm satisfied with the contractor coming out. AHS was on time by sending the people out to check to see what the problems was with my microwave and stove. But I gotta figure out how I have to go online or what do I do to get a replacement.

The garage door opener was making a horrendous noise and we thought it was gonna fall and break loose. The tech fixed it but he sold my husband some extra things like the casters. The wheels were almost worn out. Our house was built in ’76, so it's an old garage door opener and he did a backup of extra things. My husband tried to call last week to get him back out to grease it because it's squeaking. But other than that, we have no problems. I'm pleased with American Home Shield. They answer my phone calls. If you request somebody that's on their list, they try to work with you.

I'm a baker and my oven told me it had an F2 problem and it beeped and screamed. I looked up what that meant and it meant that it was overheating. It was cold so, there was something not right. The people from United Services are fabulous. They're on time and if they're not gonna be there, they call. The tech knows what he's doing and cleans up. The oven is good not but it's 12 years old, so I expect it to croak any minute. My trash compactor went out in November and I got the runaround but it was finally installed in February. I had to go to the head office and send emails to everybody who had a CEO or something behind their name and got a call back within two hours, an apology, and a trash compactor was in the next week. I’d recommend American Home Shield. I had some trouble with a couple of repair persons and when I complained, AHS no longer sent them to me.

I had a claim for an AC issue. The reps were courteous and they were able to help me, even switching from one technician to the next because we had some miscommunication with the tech they assigned me to. I get the warranty for security purposes so I don't get hit by a big bill if something goes wrong. Overall, I've been happy with AHS.

The tech for my refrigerator thought that because I had sugar and flour in big Ziplocs and had them pushed against the back wall of the refrigerator where the airflow is, that was causing it to continually run and not think it was cold enough. Yet, everything is freezing in the refrigerator. He moved all of that stuff and did some diagnostics. But I went there today and everything is pretty darn cold. Other than that, definitely do AHS. I have nothing but good things to say about them.

When my range and my washing machine were messed up, I called them in, and the turnaround time was timely. American Home Shield made a judgment call on both of them and they're gonna replace both. I'm glad I have a home warranty, and I haven't shopped other home warranties. I've had American Home Shield for seven years and it's been worth it to me. I'm paying a premium, but in this case, they're replacing my range and my washer. That's a lot of money to come up with at one time.

I would recommend American Home Shield. They've provided me good service so far. My items have been covered and I haven't had to pay additional costs, which I am very pleased with. Now, they've given me a contract that works well with me. Before, Sears has been working well with American Home Shield for my area. So, I've been satisfied with that. My recent claim was for my refrigerator ice maker and I was satisfied with that service too. The tech was very professional and knowledgeable of the situation.

The claim process is easy and, so far, the vendors have been fine. Recently, Element Pool Repair came out because the pool filter was spraying water and they replaced it. It was minimal interaction, but it was pleasant. They were super nice and efficient and they showed up when they were supposed to. I don't have any complaints.

We recently put in a new filter in our refrigerator and after we did that, the water and icemaker didn't work. We called American Home Shield, then the repair people came out, looked at it, and said that it needed a part. They ordered the part, came out the next week and put it in. The water and icemaker still didn't work and we called them back to let them know. They came out, looked at it, and said, “Well, it's not the lines within the refrigerator. It's the pressure that's coming out of the wall to the refrigerator. That's where the problem lies.”

When our garbage disposal was leaking water, we made a claim with American Home Shield, then Sanders Plumbing came out. The gaskets inside the garbage disposal were worn down and it was leaking through the bottom. Sanders Plumbing completely solved our problem. They replaced the garbage disposal and did a great job putting it in and it didn't take them very long. They did a good job. It was very professional and done right.

Water was coming back up to the toilet but through the flange part, not all the way up through and the shower. It was a clog deep down in the pipes. When we called in the request, it was a Sunday and the repair company couldn't make it out until the following Thursday. The technician came out and fixed the issue the same day. I wasn't there, but my niece was and she said the technician was very nice, knew exactly and was able to find it right away. He was great.

We had some faucets that were leaking in the master bathroom, guest bathroom, powder room, and the kitchen. The contractor told me that they would give me a call, which they did. Everything worked very well with them. I’m pleased. I've been protected with American Home Shield for several years. I have three properties that they cover. Now, it's a lot better than what it used to be. They are very responsive. A couple of years ago, I had some issues with the responsiveness. Trying to get someone out in a reasonable time period was a challenge in the past. But I haven't experienced that lately. Lately, things are a whole lot better whenever I call. Whenever I have multiple items, I try to speak with someone at American Home Shield. They are professional. But a lot of times in the past, even maybe now, the calls are going to some foreign country. There's difficulty in communicating with them.

In the past couple of years, I've called about a microwave, a dishwasher and now the faucet. It's been generally good with the contractors for small repairs. The silliest one was a microwave. American Home Shield sent a guy out, but he did three service calls to try to fix the microwave. I only paid one fee. It was silly because American Home Shield could have just put a new microwave in for less than the cost of these three service calls, trying different parts.

My washer was broken since November. In January, American Home Shield issued approval for it to get replaced. But they only gave me half of what the price of a new dryer would be. They're giving me $400 and a new washer comes to almost $800. They said they only give you market value of what it is. But the market value of what they were giving me wasn't even enough to buy the same washer from their website on their replacement plan. I ordered a new washer, sent them all the documents, but they still have yet to send me a check. I don't understand what's going on. It's very frustrating. In August, our dishwasher broke. It did not get repaired until the end of November. American Home Shield needs to improve on getting the vendors out here and the parts. We're paying months of payments to them, but they can't even get a contractor out here who can fix stuff.

I've had nothing but good experiences with American Home Shield. I've had them since I bought the house and I've never had a problem with them. They do a great job, and even though sometimes I can't understand some of the people at the other end, I've always had a pleasant conversation with them. Recently, there was a stoppage with my dishwasher and it wasn't doing what it was supposed to. The repair guy came over the following day, and I was out on the road, but my wife told me he was very knowledgeable and a pleasant person to speak with. The guy knew what he was doing and he was quick too. My wife said the repair took 45 minutes, and now, everything's working fine.

I called American Home Shield for a plumbing problem. Their contractor came over and fixed it. The only problem that I had was with the water heater. It took a whole week for them to come and replace it. We didn't know they close early and we couldn't pick up the heater. They couldn't do it on the weekend because they were not open on the weekend. Then there was a holiday. I told them I got kids and cannot shower the kids with cold water. It was winter. The day that I had the incident with the heater, I even called both of the companies to tell them they were supposed to let me know and that I was not supposed to be calling them. The minute I did the claim, they were supposed to follow up.

Some of the reps are pleasant and sometimes they're not. The contractors are clean and on time. Within hours of submitting the claim for my dryer, the tech had an opening and he came right away. AHS needs to be clearer with their contracts and be more polite.

I had a claim for my air conditioner. The tech was very nice and pleasant. He put his little blue slippers before entering the house. It is good to having AHS's warranty because they can send somebody to fix whatever I need.

I had a plumbing problem. AHS ordered the parts. The techs are coming tomorrow with them. I also had an air conditioner problem and the calim process went pretty well. I'm very pleased with my experience working with the tech. AHS has covered everything. I've had other companies in the past and they are much better. I recommend them.

My only problem is that I've put in two requests and I've only gotten one call back. The faucet was leaking through the sides. The site wouldn't let me do the claim for that online. It was like I didn't have plumbing. But they replaced that. With the dryer, I can't get the thing where the lint goes into out. They told me somebody would call me with a date but no one ever did that. Other than that, I love AHS's service. They are very prompt and they take care of the problem.

Having American Home Shield, when something needs to get fixed, you just pick up the phone and you get somebody over. Sometimes, you have problems with who they send. We've had those kinds of problems before. Over 10 years, we’ve probably have about three contractors come out that you can tell really did not want to do the work. I guess they get paid no matter what. One time, we had them come out, and we had problems with air condition. They said there was mold inside of it, and there really wasn't. It was just some algae and they refused to fix it. They came another time. Our range electronics went out, and when the guy pulled the range away from the wall, there was a roach down there on the floor. He said that the range was infested with roaches and they ate the wires. He didn't even open it up and refused to do the work. American Home Shield did send somebody out to fix it after that guy.

We did a faucet repair as well as a furnace repair. It was an outstanding experience working with the techs. We just paid the initial service fee of $100, but everything else was covered. We don't use American Home Shield that often but it's good. I like it. It is a great company to have as a warranty. If I didn't think so, I would discontinue.

The microwave door latch was broken and the tech who fixed it was great. He was there within 24 hours. I had several issues with my pool also and the only thing is, American Home Shield didn’t pay the guy very promptly. He started sending me bills and it was an approved request. It probably took three months to get paid so, that didn't go over very well. But the claims process with AHS was great. I wish they could customize packages a little better though. It seems like everything is a package deal and with the house like mine, I'd like to understand how to pick and choose the right items better.

We had the plumbers come out recently to take care of the drain on the washer and put some wax ring on our toilet, and it was good. They were very efficient and very knowledgeable and took care of it quickly. It could have been a little bit sooner for them to come though. Somebody finally got assigned but it took some days before we heard from them. But we always appreciate that, normally, when we have a problem, American Home Shield assigns somebody that same day and we get the repair taken care of. We like American Home Shield and we would recommend it.

My garage doors wouldn't open and the tech from Flash Garage adjusted the little signal things so that the signals wouldn't be interfered with and they would be straight talking to each other. He also reprogrammed my garage door openers. He was nice and explained everything. He did what he said he was gonna do and when he left, my stuff was working and it's still working perfectly. The experience with American Home Shield is alright. I’m gonna keep them.

I have an American Home Shield Platinum plan. On February 14th 2023, I filed a claim for my water heater. The heater had stopped heating properly and developed a small leak from the bottom port. They dispatched a plumbing company and they responded a few days later. They advised they completed the repair and American Home Shield closed out the ticket. Almost immediately after their repair the small leak became a significant leak. It eventually developed into a leak out of the top and bottom port and the top of the unit. I had to shut off the water to the unit. I reported the continuing problem to American Home Shield a second time. They dispatched the same plumbing company out again. The plumbing company advised the only way to fix the problem was to replace the unit. They advised they would send the paperwork over to American Home Shield to process the claim.

KG Winston and Son came out for a stopped-up toilet in the bathroom and everything was taken care of in 45 minutes. I've been with AHS since 2007 and the only thing with them is the bill goes up every year.

I called American Home Shield for a freezer that wasn't working. I spoke with someone and he set up a contractor very fast. It was efficient. Techs came and replaced one part and fixed the freezer. Now, it’s perfect. I’m so happy working with American Home Shield and I'm appreciative of their service.

When the icemaker goes on, it works for the first day and then after that, it freezes up. It's like the water freezes in the icemaker area and drops into the tub, and then you can't get ice out of your dispenser. The contractor has been out here multiple times trying to get it fixed. They've changed a couple of parts out. The last two times they've come out, they've tested other things. They've done things to try to analyze why this is happening. Supposedly, this next time they're supposed to be coming out, which is on the 12th of the month, they are supposedly going to get some kind of either a timer.

I contacted American Home Shield when we had a slab leak. The kitchen drain that runs to the main line had cracked and the pipe ran in the concrete in our crawl space. The contractor came out and said that the concrete would need to be busted up and they would have to replace the pipe, and it was $2,800. On Saturday, the plumber came out and stated off the bat that it would be two trips because he did not have concrete that day. So he had to replace the pipe, and water was accumulating for days and days. He had us in an uproar. He said, "I'm worried about your foundation. We shouldn't fill this hole back in."

The service is excellent. The technician was very knowledgeable. He gave me some explanation and everything went well. But I don't like that $85 deductible. I don't know why I have to be charged for that.

I had good experience with both of the contractors that came out. I usually go straight to the website when I have a claim. I log in and start or order a claim. It's real easy. Since I've been with American Home Shield, it's been very beneficial as comparing to not having any service.

The tech from Premier Appliance Repair who came out for the microwave was respectable and did his job. They had to replace a part and they explained the shipping and parts. It took over a week but it was fine. They called me for another appointment and he came the next day after they called. But two weeks later, I noticed that it was still not working right. He came out and got some parts. He put in three new switches and then I got at least three text messages saying the part was ordered. I’m not sure what it was talking about and it was annoying.

The services are good. I had a heating claim that United Air Temp of Georgia came out for and it was an easy fix. But I had an AC claim and it didn't work out. They think it's not their problem and the issue is not resolved.

I'm very pleased with my service with American Home Shield. I go online, I submit my request, I pay my service fee, and then they send it over to a local repair agent and the repair agent schedules me an appointment. The techs have been very good. Recently, my furnace gave out and stopped working and everything was covered. Also, my hot water heater went out last summer and I had an expensive hot water heater. I got that repaired for less than a quarter of what that hot water heater cost. I will keep AHS as long as I can.

AHS is one of the better companies that you can call and depend on. And they let you know upfront whether you're covered or not. I called them up for a plumbing that got clogged and they referred it to a local vendor. The reps I talked to were really pleasant and professional about everything. They asked what the problem was and they quoted it. They told me whether I was covered or not, and that they'd have a vendor call me. Then, the techs came out and solved the problem. It took a couple of hours before they had it fixed and I had a good experience with them.

I submitted a plumbing claim over the phone with AHS and their reps took down the concern. They coordinated to have somebody reach out to me and the turnaround time was less than 24 hours. The tech needed to replace a hose on the toilet. Then with my sink, it had disconnected and I could not fill it. So he unplugged it up and had to rejoin something underneath the sink. He took care of the problems quickly. When the tech was here last time, he put in a whole piece of black hose that sat vertical and he said that it gets filled up with water. He told me that it did and he needed to replace it. So he did. But yesterday, I could still hear the water running.

American Home Shield's website is very intuitive. I just told one description and what my AC was doing, and the contractor came in and knew what it was. They were very professional. My sprinkler pipe broke due to freezing and I was so devastated because AHS didn't cover it. Otherwise, I would have asked them to send a contractor and take it out. But I renewed AHS because it gives me peace of mind. I would recommend it.

My most recent claim was for our clothes dryer. From the time I called American Home Shield to the time I got my dryer repaired, it was less than 24 hours. That was phenomenal. That speedy of a service ever happened to me before. Everybody was professional. The only thing that I concerned myself with was the fact that I've had three work orders with AHS, and every time I paid my deductible, it was a different amount. That made me curious. But AHS got the job done when I asked them to.

It's weird how much my payments are compared to how much it cost for me to get somebody in for service. It cost $100 to get somebody in here for service, and my bill every month is 50 bucks. It has always been that high. And my last transaction with American Home Shield, nothing got done. My furnace is still out. The tech just came over and $100 came out of my account. I've been paying AHS for over a year and I haven't had anything fixed.

AHS is a valuable service long term. I own several properties and all of them have American Home Shield because, generally speaking, it does the job. I recently had a claim and my experience was really easy and straightforward. I was very happy. I set up a service call and the techs called immediately that day. Then, they showed up the next morning, immediately diagnosed it, came back next day with a part, and installed the part. So everything was unusually quickly done. American Home Shield's systems and escalation process have improved over the years. I've had more serious issues with them before and nearly discontinued service, but that hasn't happened in many years and things have been pretty good lately. Everything really depends on the quality of a contractor. So if I'm lucky with a contractor, they'll do the job quickly. If not, then not.