American Home Shield Reviews

I shopped American Home Shield well. My mother-in-law got the same company. She lives down the street. The end result is AHS had good reputation, but I was concerned because I picked the $67 thing and the $125 thing, and if things didn't break, it's like an insurance thing. I'm paying $67 for nothing. But eventually, stuff happened. AHS did my refrigerator and dishwasher. Would the contractor have the parts in the car? When they came out and saw what they needed, they had no parts to do it. So, they came back and fixed. And the tech was a nice guy too. The ice maker wasn't doing its thing. So, it was a broken part. He fixed it, life was good, done. That worked well.

I had a good experience with American Home Shield. I had a problem with my washing machine. I called AHS and within 24 hours, they assigned someone to come. I had to pay AHS $100. The tech came and he was here for an hour, fixed it, and was gone. He was very courteous. So, we were satisfied.

I got American Home Shield right when I retired. I just pay the call fee and almost everything else is covered. A-Fix Service came out recently for our dishwasher that was leaking. They called right away, but it took a little time to get them here. The technician was very knowledgeable. He didn't speak English. So, it was hard to communicate with him, but he tried hard, and he fixed it. It's working well now.

I've been with American Home Shield for 15 years, and they have already done everything that the contract says that they would do. We had a claim on our refrigerator. And the guy came out the next day, repaired it and no additional cost to us except for the service fee. We had him come out on the hot water heater. That was repaired the next day and very pleased with that. They also replaced the dishwasher six months ago.

My washing machine wasn't operating properly. The guy was here in less than an hour. And he said he had to order parts, and it was two days. They called, said the parts were in, and they would come out the next day to put it on. I reached out to United Appliance, and they said they would come back out. Because I told them the machine now is doing something different that's a problem. That wasn't the original problem. They told me to just call American Home Shield to do a recall and there wouldn't be a fee. And they said they would come out tomorrow morning.

I put a request for my heat pump that was freezing up and not cooling the air on Sunday. A contractor was out early Monday morning. They ended up having to leave because the coil was so frozen up, and we left it off while it thawed. They ended up coming back out that afternoon and completing the repair. It needed some freon. American Home Shield has been easy to use. It's been worth the money we put into it, so far.

The electrical outlets for the dryer went out. I called AHS on a Wednesday and the electrician was here Friday. He had called me Thursday and I sent him a picture so he knew what to pick up. He found the issue quickly.

I love American Home Shield. It's been very handy to have. I've been with them a long time. Recently, I had a leak under my sink and my garbage disposal was making a noise. It wasn't working. The plumber who came was quick. He got it fixed in half an hour.

I'm very satisfied with American Home Shield. Just last week, I had trouble with plumbing and I called. Within two days, they had Aaron's Plumbing out that fixed the issue within that same day. I'm very satisfied with that. Before that, when I first got with them, I had a water heater that busted. Next day, they got someone out and they replaced the water heater with no problem. I did have to pay the service fee. Everything else was covered. I'm glad that I have them because we are on a fixed budget. Having AHS is worth it. I would tell someone that it’s really worth it to get them because you never know when something's gonna break down, and if you are on a fixed income, that's the place for the people to have. They're right on time. They're right on point. When you call, they send someone out, and they assess the problem and take care of it.

Our most recent claim with American Home Shield was for a refrigerator icemaker. I was very happy with the technician who came out. Overall, I have no problem with the contractors. I had problems with American Home Shield on a couple of issues that they wouldn't cover or give me the benefit that I thought was a fair amount. Other than that, having AHS spreads out the cost of maintenance and repairs.

American Home Shield sent Clutch for the leaking dishwasher. It was not the first time that's happened, and then it would short circuit it and trip the breaker. Clutch didn't get it fixed because we went ahead and got a new dishwasher because the problem happened many times before, and we're trying to get parts. We didn't even know if it was gonna be done before Christmas. So, we wanted to get a new one.

The AC unit wasn't cooling and the first vendor that American Home Shield sent couldn't get us seen until March the 12th. That was too long so I called them to let them know I needed a new provider and they got me a new one within the next day. The tech came out, so everything was taken care of. He was very professional and everything was nice.

I had a claim with my dryer that took forever. It's an older dryer and the techs kept doing different things. My microwave was old and American Home Shield had to replace it. But for the heater, the techs came right out and everything was great. I have a claim in process right now for a stove oven and the tech ordered the part. It’s easy to get somebody out with American Home Shield. I have had a couple of things where it's taken a long time to get fixed. But other than that, it's been okay.

Daniel, the repair guy, fixed the problem and was very good. The claim was about a leaking bathroom sink and a part had to be ordered. The old sink had run out of its useful life so he removed it and put in the new sink. He did it quickly and we're happy with the result. He was professional, courteous and knowledgeable.

American Home Shield expressed to me from the start that the rekeying of the home was part of their warranty that was included in the package that I received when I closed on my new home in February. The work person they chose was professional, competent, prompt and helpful. I was very satisfied with the service that they provided and how they provided it. AHS is customer-focused, efficiently and effectively run, timely, has informative communication and easy to access.

I love American Home Shield. I have no problem getting someone out as soon as possible. They schedule me with someone in their Rolodex that they have for things and I get immediate notice that I have been scheduled with somebody, and that person calls me within 24 hours. My refrigerator is old and the techs came in here and they had to order the part. As soon as it gets in, they'll be putting in a new ice maker. I have had a wonderful experience with American Home Shield. I'd recommend them to anyone.

I submitted a claim for an oven and dishwasher and the techs took a week and a half to come out. The technician was great though he had to leave to get parts and come back. American Home Shield is okay. I just would like to see them get on things faster. To get my heater fixed, it took them six months.

The first guy said the washer needed a new agitator and he ordered it. When the second guy came and got ready to put it on, it had to be cut off and they needed more parts, so they left. Then, they came out and put it together and I was happy to wash clothes.

I had a bathroom fan with a heater element portion that had failed. H & C Electric came out and quickly assessed it and ordered a part for it, and when the part came in, they replaced it. When I called American Home Shield, H & C came the next day. I put in the claim early evening and somebody called and said, "We'll have a person out that way tomorrow. Will that work for you?" I said, "Absolutely, yeah." They were very efficient, very clean and tidy, and they kept me informed. I'm happy with the service. I would gladly have them come out if I had anything else electrical. They seem to know their stuff and they keep you informed of when they're coming and they're on time and they send you a link that says they're on the way. If you want to, you can track their location. You can track their progress towards your house and it gives you an ETA as well.

When my heater broke, I called American Home Shield, and it was easy to get through to them, but it took two days for someone to come out. I have hemiplegic migraines, which are seizures, and my heater was supposed to be fixed right away. Other than that, the guy who came out was really nice and it just took a day to get my heater fixed. With American Home Shield, things get fixed for a reasonable price, and I would tell people to get it. Some of my experiences with them are good.

Conner's Appliance came within 24 hours and fixed the problem, and they were in and out of here within an hour. They were wonderful. I'm glad that American Home Shield finally had somebody halfway decent, as opposed to Sears, come out.

I like the online option with American Home Shield of being able to schedule online and seeing immediately who your contractor is. I also like being able to pay it online and you don't have to submit your payment to the contractor. The claim when Veteran Heating came out was great. I called it in on a Sunday and the tech was there by Friday and had the air conditioner fixed that same day. American Home Shield is reliable and helpful, and I've not had any issues that they've refused to cover. Everybody that's been there has typically been very good. There's been a time a couple of years ago that I denied having the contractor back because they were incredibly rude. But I called American Home Shield, and they were very apologetic and said that that person is not gonna be back. And they sent somebody else out.

I got American Home Shield a year ago. I am able to call and they come in and fix what I need. My dryer wasn't drying, and the repair company they assigned called me. We scheduled an appointment, then they came out in a day and fixed my dryer.

I get excellent service from American Home Shield, and I've been with them for a long time. Recently, my washing machine stopped working, and the dial on it had to be replaced. I set up the claim online and the repair people were on time, courteous and did a good job. I don't have any complaints. In fact, my daughter got locked out the house at the same time I was scheduled with them. They had an appointment that was ahead of me in Newalla, but they switched it and came to my house first so I could go pick up my daughter. I appreciated that very much.

My experience with American Home Shield has been good. They've always covered my claims, including air conditioning and a refrigerator issue we had. On the other hand, my experience with this recent repair is no good. I did a claim for an issue with an electrical breaker, and it was not repaired because the electrician said that the breakers had to be replaced. According to the electrician, it was not covered by the warranty, which was a bit of a surprise to me. However, I haven't talked to American Home Shield, and they haven't called me either. It would be great if they followed up with me on the repair, not me following up with them. Still, I had to resolve the issue and replace the breakers. I needed the electricity.

I make the request from my phone and just process things, and I typically get a call from the representative for scheduling. It’s been a seamless process to schedule something. But I had to make numerous calls that I had to proactively follow up after submitting the claim for the garbage disposal to American Home Shield. But it was primarily as a result of the selected contractor. Having AHS cuts down on having to do a lot of the legwork myself. The deductible rate is 125 and it may not be the best pricing with competitors out there, but I've just had the policy for quite some time.

I had a pipe issue and the experience with the tech was good. Having American Home Shield allows you to have less money out of your pocket.

Our washer and dryer is in the garage, so I wasn't watching it. I started to load and went into the house. When I came back, it was warm, but it hadn't gone around and it wouldn't start. American Home Shield had someone come out and replace the belt on our dryer, and now, it's working fine. Overall, the repair people are so professional and really do a good job. They're knowledgeable and respond quick.

Having American Home Shield is convenient. I go online, and whatever problem I have, I just make sure it's under my insurance and they take care of it. When we moved in, I had the locks changed, then recently, I had a problem with some plugs. We had to reschedule twice, but apart from that, someone was out fast. So far, the claim process is simple, and I have no problem with it. The techs have all been easy to work with as well. They're good people.

I had a plumbing claim and from the date of submission to someone coming out was over two months. I had a tech that didn't show up three times. AHS didn't have enough people and they had no backup to send out. They only had one contractor that was available for over two months and that guy never came out. They have other contractors but for whatever reason, during the two-month period, there was no one else for me to contact and I just had to wait. They gave me an alternative, which is to get my own, but it's a major pain to work with AHS if it's not their contractor. I was not gonna do that because no contractor is gonna spend two hours on the phone for $150.

I filed a claim for a drippy faucet through the American Home Shield website. Immediately, 5point Plumbing was assigned. Then I heard from them that afternoon, and somebody came over the next day or two. It was quick. I didn't wait too long for a plumber to come out. He finished the repair that day. He was professional and friendly. As far as AHS, it's a little pricey for the service calls. It was like $60 a call. Now, it's 100 bucks. Luckily, I don't have to call them that often.

The rep from American Home Shield was good and professional when I called to submit a claim for my refrigerator. The tech who came out was very respectful. He said because of the make of the refrigerator, they couldn't get parts for it like everybody else. They couldn't repair it and the max that AHS would pay for a replacement was $295. I had a choice of going with what they wanted from Lowe's, but I went and picked out something different and paid the difference. Everything has been good with AHS. Every time I submit a call, somebody's out by the next week. But when I call AHS, I get an automated system, and I need to explain in details sometimes. With my bathroom, I had a plumbing issue. There was a problem with the toilet and then, there was a problem with the bath. So, I needed to explain exactly what was the problem on each of the services. That way, they’d be well-informed of what the problems are.

The hot water was just dripping out and the repair guy took the line apart and had to clean the it out and put it back together. He was very good and knew what he was doing. So far, I have not been disappointed with American Home Shield.

I had some problems with American Home Shield about a year ago. They double-charged me. They were supposed to have sent someone out to do some service for me and the guy could not do the work because of the type of pipes I got in my basement. So, I had to call AHS to have them send someone back out. The rep told me I would have to put up an additional $75 and I would get it back within two weeks. But it took me almost a year to get it back. I had to keep calling and reminding them. But everything is okay now. The repair guys who came out to repair the pipes in the basement did a good job.

A repairman fixed our refrigerator but it didn't work. But that guy was smart. American Home Shield has been good to me.

The reps are really good, and having a home warranty policy with American Home Shield saves me any unexpected money that I was not planning on using. I recently had a plumbing claim for our faucet, and the tech came out within a couple of days. We were just waiting on pieces, the longest it took. The tech was good.

A technician was here for my refrigerator that was broken. He reported that the refrigerator was okay. He didn't fix it. He was terrible. I called many times and American Home Shield sent another technician after 15 days. He was very good.

American Home Shield is worth it for us. However, I've been having problems in my plumbing and my main pipe. It's being clogged too often. They've been sending me plumbers. The first time, I wanted to know what the main problem was. They put the camera in there and checked. It wasn't covered. They unblocked but it got clogged again. This last time, the plumber they sent was very nice. He put a camera and found out what the problem was but it was not covered. It was not fixed because he said he only unclogs.

I like American Home Shield because every time I have any issue, they are very efficient. Atria Service Appliances recently came to repair the fridge and the dryer. They were better than the first contractor.

There was one incident when our light fan in the kitchen started wobbling. Even on the low speed, it started wobbling like the whole thing would fall. So, I called about it and the technician came out and said it was defective, that it would be replaced. But we got another call saying that another technician would come out and he said it was damaged because of what we did to it. We damaged it somehow, so they wouldn't replace it. How could we damage a fan? It's on the kitchen ceiling, above the kitchen table. We couldn't use it. The light works, but it's the fan. But we’ve been satisfied with our other claims with American Home Shield.

Whenever somebody would flush the toilet, the water would come back up. I called AHS. The techs got here faster than I thought. The first guy came but he said he was having a problem. He called up a more experienced drain guy technician and they snaked out and we could see the water come out of the drain. But the next couple of days, it started doing it again. I called them and they came right back out the same day I called them. The guy started snaking again and we found a foreign object in the drain.

A lower burner in my oven had worn out and broke. So, the contractor had to order a new one and they came out and installed it. I could have done it myself in 10 minutes. It was just that it had to be ordered. So, we had to wait for it to come in. It took a couple of weeks. But once the part came, the tech brought it right away and installed it. He was a nice man. Came in and did what he needed to do.

I did a claim to American Home Shield for a dishwasher repair. I just went online, filed the claim, and took a picture, and then they were able to call me back and the person came out, determined what piece they needed, and then they replaced it. Everything was covered.

One of the stove burners stopped working. I made a claim on the website of American Home Shield and it was user-friendly, so I didn't have any issues to submit the request. They assigned the repair company and they contacted me. We then scheduled a time and date, and they called me 15 minutes before arriving at my home, so I had plenty of time to go home and be ready for them to arrive. When they arrived, they fixed the issue very fast. They had very good customer service and expertise on what they were doing.

American Home Shield sent somebody out. He knew what he was doing. And it's still working. It turned out to be a stupid thing that he fixed quickly. We had somebody come in years ago and leave an extension cord across the basement to another plug for this pump, and it became a hazard. I finally did something about it which was to have the contractor find another way to plug it in. It turned out there was a plug behind the pump, and it was a working one. So, they plugged it in there and was done. I paid the $125 for them to come in and plug something. I recommend AHS.

American Home Shield has been working good for me. I had some electrical outlet issues around the house. So, the contractor repaired and replaced the issues, and that was it.

I submit my claims to American Home Shield online. It's really easy. My most recent claim was for a furnace repair. The tech who came was good. The AHS representatives were able to answer my questions.

Fairly bad experience. 1 out of 5 claims have been addressed over 8 months on a new home purchase. The contractors they get are the generally the worst of the worst. Think lower trained skilled folks or others that could not be hired by a reputable service provider. My guess is these contractors don't like working as an AHS contractor and so put in little effort, or AHS does little work to vet their contractors. In either case, if you get a bad one they WILL NOT assign a new one to you without you paying another $75-100 request fee.

I've had repairs done and it's been fine except for this last one which was just recently. I had a leak and they cut a hole in my kitchen ceiling. But they want me to have somebody move a tub so that they can fix underneath it. I think it is a little ironic. It makes more work for me. It's like I have a leaky sink but I have to remove the sink for them to fix the pipe. Also, they said they'd get back to me but I had to follow up with them. I couldn't get anybody to call me back.

I had a broken heat transfer on my furnace. I filed a claim on AHS's website and it was easy enough to use. It was easy enough to request service as well. East Ohio Furnace came out on a Monday and said they could get me a replacement furnace on Tuesday. They showed up on time. They had two guys on the job and they knocked it out in five hours. They were thorough and they communicated well. They left it like it was when they came and they didn't make a mess. I tell everybody to get AHS already. It has saved me a ton of money.

AHS is easy to use. I had a claim for my washer that Cooper Appliances came out for. It took three or four days for them to come out and it was wonderful. They had to order the part and it took two weeks.

I called AHS to file a claim for my washing machine and it was easy to get through to a rep. They took the claim and gave me a number of who will be coming out. The contractor called me with an appointment and when the tech came out, he was nice. Everything was well. The only thing with AHS was I was surprised to learn that I had to add money when they did my refrigerator. I didn't know I was gonna have to pay part of the cost if something is wrong and it has to be replaced. I did not see that in the policy. Other than that, everything has worked well for me.

The home warranty is like a security blanket in case there's something major with my house. I just used it recently for our dishwasher. I called the claim in, they took a phone payment for the deductible, and then they set up the appointment. Appliance Worx came out and the tech was amazing. He was very punctual and personable.

I'm very impressed with American Home Shield. My policy has been in effect for over three years now. My wife now has a policy, and we're both very satisfied. It's a peace of mind not to have to worry about the unexpected because we know we're both taken care of. On our latest claim for a water leak problem, they sent out a company, and I was very impressed and satisfied. It turned out that I had to have a regulator valve installed. Unfortunately, they didn't cover that particular item. That was the only thing that I didn't like about that experience. I had to pay the full price. Otherwise, all the other experiences were most pleasant, and they handled everything properly. I would recommend them to anyone.

Their service that I'm provided when I call in has been awesome. For our recent claim, our heat upstairs wasn't working. I called in and talked to a representative. The tech was great. He was here less than 20 minutes and he had the problem resolved. AHS is efficient and when you need something fixed, they will be the company that I would call first.

We had a washing machine that broke down. I called AHS. They sent somebody to evaluate the situation within two days. That person came and saw that it was the drum. He said that he was gonna report that and they would make a decision about whether they would repair it or give me a new one. Within two days, I got an email with a list of four pages of products that I could choose from to replace my machine. I picked one that would be zero charge, that was a pretty much equal match to what I had.

When Chesapeake came out, they told me that my claim was not an appliance issue, that it was a plumbing issue. When H and L Plumbing first came out, they did the switch for my garbage disposal. They informed me once the garbage disposal was working, the water in the dishwasher would drain out, but that didn't happen. Then they sent the plumbing back out here 'cause they were saying it was a clog in the garbage disposal, which was not.

Last December 29th, the techs came to fix the refrigerator and ordered a part for it. But they haven't gotten back to me. I called yesterday as I thought the part was taking too long to come in. The guy told me that they couldn't find it or they weren't making it anymore. They asked me if Home Shield called to let me know what the next step was going to be and I said, "No.". So, they said they were gonna report it and I should wait a couple of days to see if AHS will call me back and see what the next step was gonna be.

I had a dryer that wasn't drying. No heat was coming out, so I called American Home Shield, and they called the repair people up. We made an appointment and they were here exactly when they were supposed to come. They told me that they had to order a part, that the coil was broken. The service was very good, and my dryer is working now. All in all, American Home Shield responded well, and I would tell people to join. They cover a lot of appliances and appliances are expensive to repair these days.

I live in Tampa, Florida and have tried to use the policy several times. They have never once got anything right or you can never speak to anyone but a customer service rep. Even when your ceiling is caving in. They just don't care. I have been waiting 5 days for a supervisor call back. I already had some of the work completed by getting my own person in on all jobs thus far. They take too long to get resolution, my current issue has bounced back and forth between plumber and HVAC. My guy said it's HVAC and fixed the issue. Now I have hole in my ceiling... It's a waste of money.

Put in a work order for my refrigerator five months ago. Despite numerous visits to "repair" my refrigerator, it is now in worse shape than it was with initial work order. After multiple attempts to get it fixed, we asked for a replacement, but was only offered more work repair visits. Finally cancelled our policy, without a repaired or replaced refrigerator, as the renewal date was approaching but it took over an hour on phone with sales department to cancel because I was constantly muted while talking then offered multiple discounted rates to renew policy. Also went well over month (in Louisiana) without a working A/C, while multiple repair techs over a period of four weeks came out to give their opinions. It was, however, eventually replaced.

The dishwasher started leaking, so the seal around the door was deteriorating. American Home Shield sent a plumber out here. Instead of sending a GE Monogram guy, they sent the cheapest guy they can get. He looked at the thing and said, "There's nothing wrong with the thing." I told him, "It was leaking, but it's not leaking this second, so why don't you check behind the seal. You can see the watermarks." But he said, "It's fine." So when he came out, it wasn't leaking, but it was leaking before he came. A couple of weeks go by, it started leaking again. So we called American Shield again, and they found another guy. This guy agreed the seal was going bad, so he replaced the seal. We thought it was repaired, but it started leaking again.

My furnace stopped working the Friday before Christmas Eve. I called the people who had done the work in October and the tech then said the furnace needed a new blower motor. He did that and everything was fine. I called AHS for the current issue and they couldn't get anyone out on the 23rd, 24th or 25th. It would be the next week before anyone could come. We found a different company that said they could come that day. I left town and left the tech a key. He said the issue was the pressure switch and he was able to bypass it with something else. He didn't have the correct part and he had to order it. When the part came, he put it in and left my key at the house for me. When I got back from family Christmas, everything was working fine.

I've called American Home Shield about three times for three different issues. They've been very professional and good. I did a claim for when my unit was making a really loud, cranky noise. My upstairs got heated up to 78 so I figured it stopped working. I called American Home Shield and they were very prompt. They sent somebody over immediately the next day but I couldn't hold the appointment so we had to reschedule. And then given the rain, it was another two days before a tech came. When he did, he was very good. Within 15 minutes, he knew where the problem was. He said he would have to order a part, come back the next day, and have it installed. He did it. He was very nice, affable, and extremely professional. It's been a little over a week and so far, my air conditioning unit had been good.

Everything is extremely expensive right now if you don’t have insurance. We have protection with Home Shield and our coverage fixes almost anything. My refrigerator was freezing everything including my meal and water. I called Home Shield. Techs came on time and were very cordial people. They were great.

My central heat was not heating. Working with the contractor was fine. He was knowledgeable and friendly. But he was kind of a know-it-all.. It turned out that my heater was not large enough to put out hot air that I needed to have. Other than that, AHS is reliable and they're good.

I have had American Home Shield for almost 10 years at one time on two different properties. Now just one. I will never go without having a home warranty. On one property, they replaced the air conditioner. They repaired, over the years, a dishwasher, two different stoves, a refrigerator, a dryer, and an air conditioner. Techs will be coming out tomorrow to fix my air conditioning unit. They had an issue getting the part because the air conditioner was so old. American Home Shield's service is outstanding and I have peace of mind.

I submit my order request, and American Home Shield is quick and prompt about connecting me with the service that I need. I like them. Both techs were great and knowledgeable. For the air conditioners, there was some stuff I had to pay out of pocket, but it wasn't much. It was $40. We have called AHS several times for our AC unit, and they could have cost us a lot out of pocket. We ended up getting rid of our old system because it has been giving us much trouble. We bought a new AC unit from the company that has been coming out and fixing it.

The washer started five weeks ago. The first gentleman that came out from the company ordered a motherboard and said, "When the parts come in then we'll fix it." When the parts came in, a second gentleman from the company came and said, "I don't even think you need this motherboard. These wires are weird." He put it in anyway, worked with some wires and said, "This should be what you need,” and left.

The toilet was loose and I was concerned about leakage. I called AHS and I was frustrated with them. They were very reluctant to help and assign someone to come and do the toilet because my toilet technically was not broken. It wasn't enough for it to be loose, which is absurd, and they weren't gonna send anyone. But they assigned a contractor, and then the plumber contacted me. The plumber they sent was the same plumber who had come out six weeks ago to do something to the toilet. The last time that he was here, I was having trouble flushing and some other things and fixed that. So this time, I knew that I was in really good hands. I knew that if there was anything that can be done to the toilet to make it more stable, he was gonna do it because he was very thorough.

American Home Shield is an excellent company to get your home warranty from and their service has been great thus far. When the furnace wasn't staying on, I made a claim online and I liked their website. Then, the techs came out and repaired the problem quickly. It took them about 30 minutes to do it.

Our furnace was making some funny noises and got really hot, so I called American Home Shield. I tried to do the claim with AHS online, then I was having some trouble. Sometimes, I'm not quite technology inclined, so I just called. I prefer talking in person, anyways and their reps have been really good. Every time I called for any sort of anything for the house, they've been really knowledgeable of my contract with them and what that entails. They have been super helpful. This last time I called and I told the rep that my furnace was running really hot. She said that sounded like an emergency and was really nice about the whole situation.

The oven stopped working and I put in a claim online, which was an easy process. Then, the contractor came out and got it up and running on the same day they came out. They were wonderful. I would recommend anyone who is purchasing a home to make sure they get the plan.

I've been happy with American Home Shield. I was surprised that it's gone as well because you hear different stories. Some people have good experiences, some not as much. I renewed with them, and I wouldn't have done that if they weren't good. They have been as advertised. I've had to call them a few times on my pool pump. We usually put in a claim online, and quickly, we have a contractor assigned. We get charged 75 bucks when we put in the claim. The contractor gets in touch with us, makes an appointment, and usually gets here within a day or two, depending on how close we are to the weekend, sometimes same day. They've made the repairs and it's been that easy.

The washing machine wouldn't close properly. We had heard complaints that maybe the drum was not working correctly. But the repairman said that it should be fine, that it was just the lid mechanism which wasn't working. I've been assigned this repairman before. I like him. He's professional and easy to communicate with. He lets me know when he's coming and when he's done. He lets me know what the problem is and offers solutions.

American Home Shield was in this house when I got it. I never looked for anything else because I've always been satisfied. If I have a problem, they solve it. When the heater wasn't working, I called them for their contractor to come in and take care of it. Whenever I have an issue with that type of a problem, I ask for those guys. They are well-trained and very thorough.

I had my dryer fixed thru American Home Shield. I like the ease of not having to worry when something needs fixing. I just put in a service request and they take care of it.

The claim on the washing machine was great. The timer was broken. It was not going through each cycle. They had to replace the timer. The contractors are good about getting back to you. They're not top-of-the-line, but they do what they can and services to code. However, American Home Shield has doubled their rates. The monthly rate has gone from $50 a month to almost $100 a month per unit. Also, they tell you that they're gonna replace AC units and hot water heaters. But very rarely will they replace them. They'll come up with a reason why they can't. They will repair it forever, but they will never replace them.

We have gotten a lot of really good service out of American Home Shield. It costs around $600 a year and then it's 75 bucks now per time you have a deal that's covered. They have a list of service companies and if it's an approved thing they're gonna mess with it. Their service is normally really quick. I call them for a claim and instantly, they're gonna get somebody on it. Then they give you a list to choose from, and that's really good. Some of these contractors aren't good. But American Home Shield has always had a couple of them. We found some of these guys are the neatest people and wonderful, customer-oriented little service companies, but some aren't. We'll never want some of them again. But that's not Home Shield's fault.

My kitchen sink was clogged or slow draining. A plumber came out and snaked it. It was a small snake and nothing major. The sink worked for just a week. The plumber recommended a venting solution and said something about my pipe not having one. I went with what he recommended to help the sink flow more and for less stoppage. After he did that, the problem actually got worse than before. I called again. He responded yesterday and he wanted to re-snake and I told him, "It doesn't matter what you do. Can you fix the problem?"

When something breaks, I don't have to pay but the service call. The one time when my washing machine broke, I was able to get a new one because the contractor couldn't repair the part. Recently, the top of one of the stove burners didn’t work. I filed a claim online at American Home Shield. It was self-explanatory. Everything was fine.

The heat stopped working and the contractor said the motor went out, and they fixed it right away. American Home Shield's website is kind of confusing in the way they are explaining the stuff because they say that you can do multiple things at one time. But everything is under certain groups in the website, so you can't do everything at one time. You have to make sure it's in the same group. But other than that, it's pretty easy. When you do your claim and they file it, they'll let you know what company is assigned to you, then that company calls you and schedules a time to come out. The contractors have been great. When I did have problems, it was more with American Home Shield and not the companies that come out.

I had some electrical outlets that quit. I went online and requested the service. A guy that has been coming out and helping me with that came out and got everything fixed up. The only thing that American Home Shield didn't cover was the fan part of the light. That was one of my outlets that didn't work. So, they fixed the light. And the fan just sits there. But I would not be without AHS. When I bought my house, there were things that were older. And if they couldn't fix them, it was replaced. I had to have a new furnace last year. So, I was very happy that it more than pays for itself. I would recommend AHS to anybody.

We had water backing up in the basement. American Home Shield sent Alto and they cleaned the sewer line. We noticed it the night before I called in. Alto was out within an hour. The guy came in. He made sure that there was no root damage and when they found there was none, he went and cleaned the line out and then just gave us some tips going forward with the “flushable wipes” and things of that nature not actually being flushable and just gave us ideas on how to go through and kind of running clean stuff throughout the month. I've had some other stuff come up too with our washer. So, it's been nice to have AHS and know that it's essentially a flat rate to get someone to come look at it and fix things.

I had a couple of claims with American Home Shield. There was a small gas leak within my tankless water heater. It was the port that connects the gas exchange to the device itself. It needed to be tightened because you could smell gas. The tech was excellent, very prompt, kind, professional, and friendly. He completed the work very fast and got us back up and running with our hot water.

Our washer wasn't working and the water was not draining. We did an initial video diagnostic. So I had a phone call, and used my phoned and showed them what was going on. They ordered the parts, and the technician came out and fixed it with one home visit. It went so well. But I had one claim that was absolutely outrageous. We couldn't get our oven fixed for nine months and I had planned to take American Home Shield to court before they would address it. I absolutely intend to cancel my service with them and find a different warranty at some point in the near future.

I had a commode that was not working right. I had asked AHS to put in my file two plumbing companies never be sent to my house. But they had assigned it to one of those companies. It was called Pipe Down Plumbing. I called AHS and said, “This ain’t gonna work. They're not allowed here.” They sent a guy out here who screamed and threatened my wife when she is by herself to the point where she locked him out of the house and called the police.

Something was going on with the ignition switch of the furnace. Contacting American Home Shield's 800 number is not that difficult and their customer service was good. The techs got up there within a decent amount of time, too. The first time they came out after a couple of days then for this last call, they came the next day. But it looks like I got some cost that I didn't expect to be with and I don't like that. AHS would cover the furnace, but then they won't cover the cost of installing, something about air quality testing, and a bunch of other stuff which would mean $1,300 of extra cost on me. I need to really check out my policy and see what it covers in terms of outside cost to those appliances when it comes to installing them.

I've only had to submit a ticket through the website and somebody would call us in less than 48 hours. AHS is worth it for getting a new home purchase. But AHS should make sure they vet the companies they use. The very first thing we had was problems with the AC and it was because the company that installed it cut corners.

My heater wasn't kicking on. It's frustrating that on their website, I can't specify what the issue is. I just put "Other" and that's my only option. It would be helpful if I can put more comments so they already know. When the contractor calls me, I have to re-explain it. Other than that, the techs were fantastic. The only reason I have the house warranty is because of the old furnace and for that, I'd recommend AHS. If you have older appliances to keep on the warranty, it's worth it. But if I have newer appliances and some of them aren't covered, that's a little frustrating. Also, when I first moved in, I had an electrician look at a panel because there was some water damage. AHS wouldn't touch it and they do not believe it's an issue. They're just trying to put a Band-aid on it. But from a homeowner's perspective, it makes me uncomfortable that there has been water damage inside an electrical panel.

A few months ago I called American Home Shield because the microwave was not working. I paid $85. Last year, they repaired the same product. So I called them, and then they came and they look at the product. They said some parts needed to be ordered. So, they ordered some parts. They replaced the part. We had a little delay on that because many times they tried to schedule and we are not home. We had to reschedule it and back and forth. It took about four weeks to get it done. Then the next day, I look at it and then it started making a noise. The fan was touching something. So, I called again and I told them that whoever replaced the part need to come and check what was going on. The guy came down and then he saw that some parts were touching to the fan, and that's how he got that fixed. Right now, it's working well.

I like the coverage of American Home Shield. I did a claim for my refrigerator that went out and we were able to get that fixed. I also had a claim for my oven and my washing machine. The techs were not able to fix the washing machine as it was deemed not fixable. But they were able to fix the oven. It went out again then it came back. That aside, the tech was excellent and so knowledgeable. He was friendly and gave me good information on what were the best brands to look for as a replacement. The only thing is sometimes it takes a long time to get the parts because American Home Shield sends the parts to the companies that they send out instead of the company just being able to go and get the part and fix the appliance right away. That is a little time-consuming when it comes to that. But it's worth the money.

The washer was not working. So, American Home Shield sent Cooper Appliances and they looked at it. They thought they could fix it, but when they got back and worked it up with their office and with AHS, they found that it was way too expensive to do versus either giving me choices of some replacements or a gift card to Lowe's towards replacement of what I chose. I ended up doing the gift card because I had a company in mind. I chose to take the money and get a washer and dryer that matched. I thought how they dealt with me was very fair. It was wonderful. Everything worked out very smoothly.

We had an HVAC compressor issue. The tech was good and he knew what he was doing. He was able to diagnose the problem. They had to order a part. It took a week and it was during the middle of winter. I was like, "Hey, what's going on?” But American Home Shield didn't really have to do anything on that one. All they needed was to send somebody. Everything else was under warranty. But props to the guy.

The ice maker was not working. I put in a claim to American Home Shield and everything was smooth and easy. The guy who came was very professional and gave us a lot of information about the equipment, and it was helpful. They asked me what kind of fridge we have before coming. So, they were prepared prior to visit.

My experience was very bad twice. First time it took them 4 months to give me back 100$ for a stove top that the contractor never followed up or fixed the problem. Second time water heater tank was leaking, they did not send anyone for 2 days and when they finally authorized the outside contractor that I called they canceled authorization after he fixed and I paid out of pocket with no reimbursement. Customer service is very bad they don’t do anything, no channels to complain. Basically, they take your money and don’t do service and you can’t complain.

I filed a claim to American Home Shield for a garbage disposal. It was good. The people who came were quick and straight to the issue. They resolved it. Overall, AHS is helpful when things break down in the house. I’ll recommend them.

I had a water heater and a garbage disposal that were leaking. The water heater started first. The plumber told me to turn off everything as they couldn't get to me for a few days. So I was without hot water for a week. They found that the issue was a pipe coming out of the water heater that was leaking into the manifold. It was spraying water everywhere. It costed 860 bucks and that wasn't covered.

My furnace wasn't working. The tech showed up within an hour and the issue was fixed within an hour and a half. I had a great experience with him. With AHS, I like having someone I can call for immediate service. Get a home warranty.

One of our heating units went out. Air Essentials came to look at it, and the tech said he couldn't do anything with it. They needed a second opinion. Another company came out. They looked at it, then they ended up coming out again and looking at it and say they couldn't do anything. Finally, Air Essentials came out and replaced the unit. I had a total of five visits from Air Essentials and the other company. I did the claim to American Home Shield online. I did speak to somebody once. It was after the second company came out from American Home Shield. I just asked what was going on because they sent that same company out twice to do the exact same thing and told us they couldn't fix it. So, I was confused why they did that. I never did find out why this company came out twice for the same reason.

Winston Doors came out and did a nice job. They were able to replace three overhead drive units in a four-hour timeframe. I had them come back once in order to be able to tweak one of the drive units, which they did.

Some of the wires within an electrical switch got entangled, so it was tripping the circuit and several lights and plugs were not working due to the circuit breaker constantly tripping. I filed a claim through the website and it was pretty straightforward. I selected what the issue was and I could put a comment. Whitney T Holdings came out and the tech was super helpful. He seemed to know what he was doing and fixed it.

Our garage door opener was not good at all when we bought the house. That one ended up getting replaced because there was no way to fix it. With the track, we got freezing rain which froze the garage door to the foundation, and it was coming off and bending the track. The technician that came out was able to fix everything. He was running late and was apologetic about that. It was good to at least see that he cared. My father and my brother have American Home Shield and they've had positive responses too anytime they've needed to contact them. Word-of-mouth was the deciding factor for me to get the policy and I would spread it on in a heartbeat.

I filed a claim for the dishwasher and the oven. The contractor who came was helpful. They took their time and were clean. They couldn't fix the dishwasher because it wasn't broken, it was worn. But they did what they could.

My most recent claim with American Home Shield was my washer. When I called them, they directed me to somebody immediately and I had a response from the company within 48 hours. But the technician that came out to my house didn't have his company name on the side of his vehicle and he did not have the proper stuff at the time that he came. I had a washing machine full of stinky water in my house for eight days. Then, he came back out, put a new pump in it, and wanted me to give him a rating on the American Home Shield thing. The whole like thing took around 11 days. What I'm finding is the technicians that most of these warranty companies send out are not reputable. But when I had my air conditioning fixed through American Home Shield a year ago, I did not have a problem with the techs. They were out within two days.

We've used AHS a few times and they're always on time. I've had different technicians out to the house for different things. Recently, A&M Plumbing's tech came out. He was earlier than expected and he fixed the clogged line.

American Home Shield has been a great help. We'll continue to use them. We haven't had to worry about things because we just call, pay the 120 bucks, and the service is done no matter what the cost. Our fridge was serviced several times. We've had microwaves and a dishwasher serviced as well. Recently, Four Seasons HVAC came out. My wife thought the heat pump outside wasn't running properly. She submitted the claim because she thought it was freezing up inside like it had done before. The repairman who came was great.

My son-in-law tightened up the flush valve but didn't tighten it up enough. I had to replace the call in for Prime. They came and tightened it a little bit more. It was a five-minute service call. AHS is a security blanket so I would recommend. I got a friend who joined because I told him it's not an insurance company, it's a home warranty. They're not gonna drop you if you call them about something. That's what they're there for. I've had them for about 30 years. In all these years, there's only one contractor which I would never recommend.

AHS has been helpful. I've had a refrigerator replaced. The one that was here had issues with the ice and water maker. I've also had a repair for my AC compressor and a sewage ejector pump which was backed up. The tech for the sewage issue was fantastic. Recently, my refrigerator went out and the first two contractors had poor ratings. The second one was responsive but then indicated that they no longer worked on that model. The third contractor did a phenomenal job. AHS is reliable. It's a good feeling that I was able to get these things repaired with the service that I have.

I called them about my furnace and they sent someone the next day. We've had extremely cold weather and I'm very pleased with the service. I really like AHS. Everybody they have sent out has been courteous. But now, I'm having problems with my water heater. I called AHS yesterday and the contractor called me today. But they're not coming out until Monday so I'm not very happy about that. Other than that, every time I've called AHS, they've been right on it. I continue to pay them every month 'cause they're always fast and courteous.

I had a dishwasher problem that I could never get resolved. I got another dishwasher and had to pay for it. If I had gone to a dealer like Lowe's, then AHS gives them a check. But because it was a used washer that I got from somebody else, I didn't have any recourse on my insurance. That was disappointing to me that I couldn't be given anything on it because I could get it cheaper the other way.

The handle of the microwave broke off. Ericksen Appliances got out relatively fast and they fixed the issue. When I read AHS's paperwork, I was like, That's a pretty good deal for 400 bucks a year." Things break and what happened would have been easily a couple of hundred dollars. This is definitely a good program AHS has going.

AHS has been good in their response to whatever you need done. You could talk to a representative which makes the process much more easier and they get back. They'll get in contact with whoever they need to get in contact with and you get a quick response from the service provider as well. One of the vendors I use through American Home Shield is Greenway and I've used them for a couple years for services on the air conditioning unit. They come out as always and will give you a heads-up phone call to let you know how far they are from your residence, making sure that somebody's home when they come. They do what they're supposed to do and they will give me feedback as to any issues if they found any.

3H Electrical Systems was great. We love them. They came for my daughter's closet light, which wasn't working. They were available and quick to respond. American Home Shield has been the best in terms of all of our home warranty companies, so we're very happy.

I had a blocked toilet and it took almost a week to get the repair guy out. He did not fix the issue so I hired another plumber to deal with it. But generally, it’s been good dealing with the contractors as well as the customer service reps from American Home Shield. With every situation where you're dealing with the customer service situation, the contract of service and the understanding of what the level of service may be as a consumer may not necessarily be parallel. But I find the large system replacements beneficial.

I was having an issue with the heating at the beginning of the winter month. The motor was running all the time and it was running up my electricity bill. I went from 250 to 550. I was concerned so I needed a tech to come out and check the unit. Joe's Cooling has been out here several times. So I'm familiar with them. They're good about describing what the problem is and what they recommend. The tech told me to wait till close to summertime rather than having it done now because he doesn't do that service. I have to contact someone else to come in and make sure that the vents are distributing the heat.

The techs were great. There was a quick response and they did what they needed to do. It was a good service. My experience with American Home Shield was very good though the price seems a little higher than what I had with the previous service. The cost has gone up generally. But aside from that, the coverage is good.

American Home Shield came as a referral from my daughter who had a house in Raeford. I trust her and I trust that what she gives me is good information. The very first time I called AHS was because I needed someone to come out and check my HVAC system. The person came out and checked the HVAC and presented with a phenomenal bill, part of which was Freon. I contacted American Home Shield saying my system does not need Freon because I had an independent company out just months prior and they topped it off with Freon. But what AHS was going to do was going to allow me to be charged. It was an extreme amount of money. I did not let that company do any work because they were gonna charge American Home Shield an exorbitant amount of money for something else that they claimed that they were repairing. I told American Home Shield that I was not going with them and I didn't want them.

There was something going on with the heater where it wasn't getting hot enough, and the air conditioner and the heater were activated at the same time. The contractor was excellent and they let me know everything that was going on. Everything is wonderful right now. I had American Home Shield before and I got to the point I couldn't afford them so I had been off and on with them for a couple of years. But I like that it’s hassle-free. When I make a claim, they dispatch somebody out quickly and the techs come and take care of the problem. People need to get AHS.

American Home Shield responds whenever I turn in a claim but it takes forever sometimes to get somebody here. I was having heater problems with our air conditioner and heater. The people they get are decent people but they’re people who bid the lowest on the list to offer their services so they take a lot longer to get out to the house. We've got one guy who comes from Menard to service stuff here in San Angelo. When I had a faucet leak, AHS used a service out of Abilene, who supposedly had an office here in San Angelo. But you have to wait several days for service because they were being used out of town so many places. When you're paying what I'm paying per month and then you're paying the $75 right up front when you make a claim, you seem like you would get better response.

They had to try to fix my microwave so many times before they say they can't fix it. They replaced it and a contractor did the installation. Other than that, I've had a great experience with AHS. Their contractor Clutch did a great job and they're very informative. But if we've been having the same issue with the same appliance within the last six months, I don't want to keep paying $100 for the techs to come again. I understand if it was a different issue, but it's the same thing because the microwave did the same exact thing every time. That happened with my refrigerator as well.

We had a leak which we were told was inside the pipes. It was a major concern because we were told it was a huge leak and it was going to cost thousands of dollars. It was a leak that had nothing to do with inside the house but with the irrigation system. Filing a claim with American Home Shield online is fabulous. But their telephone lines are horrible. They have outsourced to countries such as India and the Philippines. Thus, the individuals have no access to real data and it's going in loops. They choose the contractor and you cannot go back and complain. There's just no point of return to say, “This contractor is not good,” or “That's not happening.” That's a flaw in their system.

With American Home Shield, it's pretty easy to service or repair and there's the peace of mind of knowing that it's kind of a small price to pay per month, but that all your major appliances and plumbing issues are all covered. We've used them over the last nine years for a variety of appliances. I got offered a free home warranty for one year through another company when I purchased my home, but I still stuck with American Home Shield.

For my recent claim with AHS, the faucet handle was leaking. That was then fixed. Then it started leaking from the faucet. The service provided by the techs was great.

I have been a loyal American Home Shield customer for 4 years! The quality of service has made a sharp decline. To top that off they have increased their rates and the cost per service. There are so many exclusions and loopholes that I always end up spending 100s to 1,000s rather than just the service rate. Additionally, customer service has plummeted. While trying to cancel my plan I was basically subjected to behavior tantamount to harassment to continue with the policy - not from just one, but 3 representatives! I had to ask to speak to a supervisor to get the last one to cease. I am not sure why, but I can never get a US representative anymore. They were always easier to work with.

Initially, I thought my claim was for the heater. But it was the electrical switch that had flipped in the electrical panel box. But the first tech made it sound like it was an anomaly kind of thing, that it was loose in there. When I called again, I thought it was heating and air but it wasn't. The heating and air company that came the second time told me that the switch was actually not good and the breaker wasn’t good. So they transferred it to electrical.

The last time I called American Home Shield about the AC unit was about two years ago. Their website changed from the last time I used it so I had to get back into the system. Overall, it was good and easy to do. I did a claim recently. A guy from A-US Air came out and he found the problem. He worked with us, meaning that he replaced the breaker in the unit. We couldn't replace the breaker that was outside. He told us which one we needed to get and we replaced that breaker so he could finish the job. Once I got done doing that, which took about maybe 30 minutes, he came back on site and finished the repair of the AC unit.

AHS would not listen to the consumer. I'm the person that was caught up and they were listening to a vendor. They weren't listening that there had been a fire and that you can't just replace a part where fire has been. Because to do that, you're risking the lives of everyone in the house. I had to call back to back over the course of a year and a half to get them to, first off, return my call. I wasn't able to get a return phone call until I did three things, posted them on Facebook, Twitter, and Instagram, whichever social media I could find.

The motor of our pool cleaner sprung a leak. The contractor called quickly after they were assigned. A tech then showed up 45 minutes after the office had called and they had an availability. We walked around, he looked at the problem, and then he told me what he had to do. He did the fix and 20 minutes later, the pool cleaner was up and running. Every time I dealt with American Home Shield, it was very positive.

This is the absolute worst warranty company on the planet. I am a real estate agent and will never ever suggest my clients use these people. Neither will I be using them EVER again. This is over a month since I called about my refrigerator, it is still not fixed. A technician has been out to my house 4x and unsuccessful fixing the fridge. This is after me hounding him to come out since the very first visit. AHS told me to just wait until he contacts me 4 days after my claim!!! I have had to purchase a deep freezer and mini fridge which I was told was my problem because I did not have "permission" to buy that by the customer service rep. SO I guess I was supposed to just let all of my food go bad while I wait on them.

I had American Home Shield on my Orlando house for five years and I had one on my house in Harleysville for maybe 15 years, before that. The one I have now, I've had since August of ‘21. I like that this home warranty covers stuff. The negative is that sometimes, they're just not as responsive as necessary. When I had an air conditioner take a dump up in Harleysville, we had the two hottest days at 100 degrees and I couldn't get anybody out. There were other people I could call and they would have been there that day. But because they weren't approved by American Home Shield, I couldn't use them. The issue I've had is when I had an issue that needed immediate resolution, sometimes they didn't have somebody. I call them back to find me somebody else and they can't. If I say, “Look. I know somebody that'll do this. I can make a phone call. They will be here today.” They tell me that would be on me.

There was a roof leak and the technician that came out was good. He said he was gonna put a claim in and see if American Home Shield will cover it or not and he did exactly that. It took about two weeks from when I put the request in to when it got approved and then when he came back out to fix it. American Home Shield offered free furnace inspections. So I took advantage of that. However, it took about three months for somebody to come out to inspect the furnace He did find some issues. But I had to call American Home Shield and put a request in because he couldn't put it in. Then I couldn't call and I had to go online and put the request in for somebody to come back out to repair it. I had to pay $100 for the service call and then a completely different team came out. They did another inspection and after that, they came back at a later time with the parts and fixed whatever needed to be fixed. They did a great job.

My sump pump stopped working in my basement. The tech came out and he was there for about an hour and fixed everything. For this last repair that I did, I got the email after sending in the claim, and things usually work pretty quick, but I never got a confirmation email and to what day they were gonna come. The one problem I have is that a lot of times, the service calls have to be in the middle of the day, and I don't work and sit at home in the middle of the day.

I move houses and I've had American Home Shield on every house. I had them at my last house and at one of my rental homes. Their claim process is good and easy. You just go online. The cost is pretty good too and it's easy to budget. I'm happy and pleased with their services. The only problem I had with contractors was when the compressor went bad on my heat pump outside. The third person American Home Shield sent out figured out it was just a compressor and it wasn't a big deal. It was repaired and I was happy.

I was having an issue with my heater not working. When I turned the thermostat up for heat, it would not heat. The tech that came out was very professional. He had to replace some part and at that time, it looked like it was fixed properly and everything was working. I've been using American Home Shield for about 10+ years now and I've had several issues they fixed fine. They had done a great job.

I had an electrical problem and the contractor took care of it. I also have a claim for the stovetop and Comfort Pros ordered the part. Someone from American Home Shield called me and said that they'll call me back when everything has been completed. But the part hasn't come in yet because no one called me to schedule to put the new parts in. Overall, I love American Home Shield. They're excellent. They usually take care of the situation. If I'm having a problem with any of the companies that are within their network, I let them know about it, and then they will use another one.

American Home Shield took a while with my oven claim because the first contractor, Sears, said that they came out but they never did come out. My issue started in October and the first appointment was supposed to be in November, but it just got taken care of. Initially, the lady wanted me to pay another fee again but I told her that I've already paid my $75 fee. Then she had to authenticate something and then see that nobody came out before they got somebody else out again. It could have happened quicker. Other than that, it was a good experience. The second technician came from Atomic Tech and he was great. He identified the issue and explained it to me. Then he came back out and took care of it. I'm glad American Home Shield didn't send Sears again. I did specify to not send out anybody from that company.

I'm not liking American Home Shield's service at all. I had a claim on my plumbing and Gator Drain said the well was the problem. They also looked in my leaking faucets and stuff but they said they got to have a separate work order. I paid $150 and literally, they took out a toilet and then put it back. That was pretty much it. Now, our AC unit is broken and May Heating and Air came out here for about 30 minutes, ran some tests, and said they have to replace it. It's been two months. We keep calling AHS but they said they gotta talk to May's. We live in Florida and we have no AC. Right now, I am not a happy customer.

AHS is convenient. So far, the technicians I've had to deal with have been fine. They've been prompt, they come on time, they come in, do what they have to do, and they get it done, and they do it in a timely manner. When my furnace wasn't putting out any heat, I like the fact that when I had to call back because the first one they put in only lasted six days, they were very prompt in getting my matter handled, especially with us having inclement weather and it was cold here. They were able to get somebody out that same day. I appreciate their promptness and getting on top of that, making sure they got that handled so I wouldn't have to be cold.

Working with the contractor was really smooth. The tech rekeyed all the locks. I told him how many keys I wanted and he gave them to me. AHS is great. My claim experiences have been easy. I've done a claim for a dishwasher and a washing machine. The same guys came out and did those.

AHS is okay, but the problem is the people that they're sending are taking advantage of the customers. They say a lot of things are not covered and they use words, modification, which is no modification. For example, you get a water heater, you put it on, take it in and out, and they will say, "Okay, we need to modify this." But if you get somebody else, they will say it's a simple in and out.

I've done some claims with American Home Shield before. I went online and paid the service fee and then they sent a technician out either the same day or the next day. When an old air conditioning unit failed completely, AC Wizard came out. It was very smooth, competent, and quick. American Home Shield is responsible for everything from the point after I make the payment. But I stumbled on that first response about what they were doing. They offered to pay what was covered in the contract and I decided that I wanted to do more than that and upgrade that system. So, the fact that they charged me whatever they charged me was not an issue for me. They did provide me with a competent source for writing up the replacement. We've had four claims over the years and in each case, they've responded quickly and had very competent technicians out and got the problem resolved quickly.

I had a garage door issue that American Home Shield kept putting a priority on. But I eventually went down to the store and ordered a new garage door opener that had a battery backup and all the keys on the outside of the wall, and then I had it installed. American Home Shield tried to find somebody to come out here to do it. But I was on the emergency cable. So that never worked out. Also, I was in Kelseyville, so it's hard to get somebody out there. They said they were having a hard time finding somebody that was gonna go through the insurance. But they gave me 85 bucks back and I took care of that. Overall, I’m satisfied with American Home Shield.

It has been a bit of a struggle to get the stuff done. The automatic email notifications were good. Once something happened, American Home Shield was usually good about sending an email through. But when there was an issue with their providers not communicating properly, that was an issue. We were trying to get our furnace looked at and taken care of. And the people that AHS had coming out here were missing an obvious problem. We had to get somebody else that they didn't support out here to figure out what was wrong.

The contractor American Home Shield sent out the first time, which was around the holidays when my wife does a lot of cooking, came out and changed a couple of light bulbs and within a week, I had the same problem. When I contacted them back, it took a while. The people wouldn't even answer the call. I called AHS back and they couldn't reach them. And when they did, the person came out and said, "He changed one of the bulbs that had gone out."

I’ve had a good experience with AHS. They had to replace a motor on my garage opener and the tech was cool.

AHS is a little pricey. I've often had to pay for things outside of the coverage. There were issues over the summer with my AC unit and there were a lot of things that were not covered and I had to pay the difference. Something happened recently with the garage door and there were some things that are outside of what is allowed. This happened three times when I had to pay the vendor directly. AHS can improve on the coverage and its pricing structure.

I had a plumbing issue and the tech who came was on time. He advised of what I could do. American Home Shield is beneficial in case something goes bad.

I called American Home Shield on Saturday for my washing machine, and it went through an automated line. Appliance King then reached out to me 5 past 8:00 on a Monday morning and the repair man was great. He visited, knew what my problem was, brought the part with him and fixed my washing machine. I really liked him, and I would like to have Appliance King again if I need them. On the other hand, I have a claim still out from October with A&E. I called American Home Shield again this morning, and supposedly, they could not get a part. I can go online and order the part, but they can't. I am not pleased with American Home Shield nor with A&E Appliance Repair. American Home Shield used to be very good, but they've gone downhill, as has all customer service. We are discussing whether to keep it or not.

One weekend, I had seriously hot water, which was hotter than normal. The next week, I came back in and I had no hot water. I called American Home Shield and setting up the claim went very well. The tech replaced the heating element and the water heater is working good. Having this coverage with AHS, I like the peace of mind that if something breaks, I can get it taken care of.