American Home Shield Reviews

My pool pump was going out, and by the time the techs got here the next day, it already went out. So they just replaced the pool pump. They had to come out again three days later because I thought that there was something wrong with the install, but it was just the timing coincided that I needed the filter changed too. The tech opened it up and showed me the filter. Water wasn't flowing as quickly as it could with the dirty old filter. I had another one and we changed it, then the pump started working as expected after that. Also, I'm new to pools so I didn't know any of this stuff, so he showed me how to change the filter.

American Home Shield is a great company. My experience has been professional, simple, and easygoing. We called them when we noticed that there was a little water coming out. It was raining and from the basement, the water started coming out of the sump pump. They gave me the name of the company and the telephone number. I have the information in my email, too. The company called me and they made a schedule. When the contractor came, everything was pretty much easy. It didn't even take him less than two minutes, and he already figured out the issue. He took a picture. We were getting along and he said, “This is a small issue. It’s just the sump pump was never changed, so you just need a new one. That's it.” He took a couple of pictures and he said once he get the new one ordered, he was gonna call me. He didn't even stay no longer than two minutes.

I had a problem with my hot water heater and the tech came and corrected it. American Home Shield has been good so far.

I've had pretty good luck with AHS so far. They cover older appliances and some of the other companies do not. I've had two contractors that didn't do great but everything else has been fine. I had a ceiling fan issue. The tech was on time and he did a good job.

The person that came and fixed my microwave was really good. He was really efficient and very nice. It was good. American Home Shield always seemed to be very good and efficient.

I've had a home warranty for a really long time and I just recently switched over to American Home Shield a couple of months ago. My old warranty company was covering less and less of things. I went with American Home Shield because they have these disclaimers about how wonderful they are. They say that they cover older appliances. They cover appliances that haven't had maintenance. If you have an appliance and it wasn't installed properly and that’s why you're having a problem, they cover that. They pretty much cover everything.

I have the electric lost in some part of my home and the techs got it fixed. I also had some plumbing problem last time and they got that fixed as well. Submitting my claims with AHS had been great and took a little time. Sometimes the techs didn't come right away but they did the jobs right.

The AC stopped working all of a sudden. I called American Home Shield and told them. The tech said that a capacitor needed to be replaced on it. He was pleasant. He told my wife exactly what needed to be done, gave her a little bit of preventative maintenance and relayed it to me. I was happy with everything. Everything seems to be working just fine.

I liked American Home Shield's service a lot. They did a great job of keeping me informed and scheduling the appointment. So, everything went nice and smoothly. There was plenty of communication, emails, and text messages. They ended up replacing the control panel for my dishwasher. The tech was very good, very professional, and explained to me everything that he was going to do and where he was going to order the part. He checked right on site about availability for the part because we know the chain of supply is like everybody's traveling to get parts. He acted very quickly on getting that on order.

Our AC went out and we had the evaporator and the condenser replaced in the first blower. The claim took some time because it was just busy but otherwise, we’re fine. Having American Home Shield has been good and I've recommended them to other people.

We moved into the house on the 31st of July and there were problems with the toilet sounding like it was continuing to run. My husband tried to change the flapper in the tank but it was still problematic. He was trying to see if there were problems behind the toilet and maybe if there were problems with water coming down underneath. When he turned the water off, he could still hear something. When he went to try to move the toilet, he discovered it wasn't anchored to the floor. We called American Home Shield to have a plumber come take a look at it. They gave us the contractor Sullivan Handyman and their phone number.

I had American Home Shield’s warranty once before so I said, "I’ll give them another shot at it. They'll be okay.” Worst move I ever made in my life. My air condition stopped working. AHS sent a technician out. First, he said it was an old capacitor. So it started working, but it went out again. So, I called him back out and told him it was not working. He came back out. I told him I have my air condition served twice a year by a qualified technician. When I told him that, it seemed like nobody cared about that issue. AHS didn't care about how things went. It was like a nightmare. After I told them about it, they said it was fixed. I said, "What do you mean by it was fixed? They didn't fix the problem.” It was a game that they were playing with me. That service was so piss poor, it was unreal. I will never use them again.

For my refrigerator, AHS hired Day’s Appliance to fix it and it took the guy a month and a half because he had to keep coming back and re-diagnosing it. He kept misdiagnosing my refrigerator. But P&R Repairs who came out for my dryer was super nice and very professional. They did a really good job and I was really impressed. As soon as they decided we're gonna do a replacement because the part was no longer available, I did it and scheduled it for the following week. My dryer was delivered. The only hiccup was getting my old dryer. That company would have taken it for $40. I would have set it up at the time, but when I set it up, they didn't say anything about picking up the old dryer and taking it out of there.

Whenever I have a problem, within a reasonable time, American Home Shield schedules an appointment and then sends someone to take care of it. I haven't had a problem at all. The contractors know what they’re doing and don’t depend on me. I appreciate AHS and I don’t have to call anyone. As long as it’s not on the weekend, the turn-around time is great. But they need to be on-call for the weekend. Because if something happens, there's nothing that can be done until Monday.

My experience with the tech was good.

In the last few weeks, I’ve had some things go on to where I've had to utilize my American Home Shield warranty, which has been great. I had my pool worked on. They had amazing customer service. I had my dishwasher worked on. They had to replace it. It came dented, so they take care of that. I had a plumber come out. He did a great job and went above and beyond.

Holders Incorporated did some locks for us. They showed up on time and did everything that we asked them to do. But I have not been happy with American Home Shield at all. I would not refer them as a company to anyone. They're awful. I was told whenever I created the recent service ticket that it was not a vendor that they could use in the area, that I could call someone and I could get reimbursed if I wanted to do that or they could try to reach out again and find someone. But they had no luck finding anyone. I told them, "I would like you guys to reach out because after all, this is what I pay you to do.” They reached out and within 24 hours, not only was someone assigned, but also the people contacted me immediately. They got my locks changed the same day.

American Home Shield has paid for itself twice over this year. It did exactly what it was supposed to do. It was surprisingly so good. I can only say good things about it. It paid for an air conditioning problem we had and just for that, everyone should probably get AHS.

What I liked about American Home Shield was it was a number to call in case there was anything wrong with our home. And we had just purchased a home, so we wanted to make sure we were covered. Generally, AHS has reached out in case there's a problem, and they’d just schedule another technician to come out. When I was trying to cancel the policy. It took a lot of phone calls to do so. I would like to get AHS in the future. But when I got so many calls, trying to cancel it, and it was just taking forever, it gave me a sour taste in my mouth. What I also didn't like about the service was sometimes, the technicians were in a rush to leave. They would charge us the full amount or just say everything was good, even when it wasn't.

Prices are too high, there's a recession on, and I'm not gonna renew American Home Shield. It's just out of the ballpark. I bought a house last September, and when I got the house, it had a one year home warranty added on to the mortgage from the previous owner. I just got the bill for what the next year would be and I'm not gonna do it. It's too much.

So far, I've had AHS for over a year and they're okay. I had a problem with my ice maker and another problem with the refrigerator getting cold. The techs were friendly and professional. A tech also took care of my dishwasher that was not running on the hot cycle. I was happy with my claims for the appliances. I also had techs who serviced the air conditioner and they put sealant which is a temporary fix instead of trying to find the leak. I was not really happy with that. I also had a problem with the microwave. The techs weren't able to fix the microwave and I'm supposed to be calling AHS back to give them the size of my microwave to get a new one.

We used to have American Home Shield on our house in Gold Canyon. We had the ability that if something happened on the weekend, we could just call in and get something scheduled. But now, it seems like if something happens on the weekend, we have to wait till Monday. That's the only thing that is really different. When we had a problem where the AC went out, the contractor came and put a compressor in. But about six weeks later, that same compressor went out. So they had to put in a new compressor. But it wasn't how they did their work, it was just that the part went out. They were very, very professional and went out of their way to help us as much as they could. The AC is way better since they came out the second time.

We just bought a house, and we wanted to have the house rekeyed. We logged into our account online and asked for it to be done. It was not easy though. The sellers of the house purchased the home warranty, because it was a part of our agreement when buying the house. They had it under their name, so we couldn't log in appropriately. We ended up having to call American Home Shield and having to do the claim over the phone. They put us on with someone with an extremely thick accent. We could understand two in every five words he said. It was a very poor interaction and it took a very long time. We were not satisfied with that.

I had a pump problem and when the tech got here, he had the parts on his car. Everything went beautiful. I’ve had to use American Home Shield twice and the claims process part has gone smoothly.

The air conditioner quit running in the middle of the night. I called American Home Shield's 800 number. The only problem I had with the rep was English was a second language. He had a bit of an accent problem. But I was pleased with the contractor. It turned out to be a clogged-up drain line, which turned off the overflow switch.

For my recent claim with AHS, my washer wouldn't complete a cycle. It got stuck in some places sometimes. There is a drain and spin function on here that wouldn't work unless I tried it three or four times. The first time the tech came out, he said it was the shocks. He said it needed some new shocks. He ordered them. He came out and he replaced them. But it worked for one or two cycles and then it started doing it again.

We had a problem with our refrigerator where the lights were no good. Home Shield had a guy come out and he had no idea what he was doing. He even told us that frankly and that he was going to have a specialist come and take care of the problem. It was back and forth with Home Shield. They kept telling me I had to go through this guy which I did and he never wound up fixing the refrigerator.

I called American Home Shield for an AC issue and spoke with a representative who was so helpful. The technician from Seabreez was excellent. He was so professional. That was a second opinion. The first one was a cheater. He didn't check anything. He didn't even try to turn on the AC. He came, went up to the attic, and he came back with a conclusion. He said, "No, you should not do this. And you burned the AC, and I have to order a new board for the AC." He left. I had to stay in heat for 10 days because he didn't submit his diagnosis for six days. I kept calling and nobody got anything. So I called AHS back, and they said, "We're gonna send a second opinion." The second one from Seabreez was a good person. He figured out that somebody messed up the wires, but the board is okay. The AC is okay. It just needs a bigger fan outside.

I had a policy with American Home Shield for almost two years. I’ve only had one hiccup, and that was the service that I was scheduled for in January of this year. The man who came out for my service fixed the issue at that very moment and told me that he would come back and replace a part, but he never came back. I called American Home Shield, but I didn’t get it resolved. So to me, they just got $100 from me and didn’t complete the service that I paid for. I had another claim for the breaker box. The tech that came out pulled the breaker out and replaced it. He did really well. He was very professional. Overall, I appreciate the service because American Home Shield has been better than not.

American Home Shield's service has been fine, so far. It's hard to get somebody, but I've had one service call in the last year or so, and it was handled fine. I had trouble getting an appointment online. Because when I put in my address and my contract number, it said, "No record of such," but when I called, they found it right away. The tech who came was great. He was very nice and professional, but he couldn't pinpoint the problem with my AC. It doesn't cool as quickly as it did back in the day, but it's working and I'm not going to spend another $75 to have somebody come out and tell me the same thing. It hasn't gotten worse, so I just have to wait until it goes. If something major goes wrong, I'm hoping that American Home Shield comes through as hoped for after paying the premium all these years.

So far, I had to pay a lot of money out of my pocket even though I used American Home Shield. I used them a couple of times and the latest time was a couple of weeks ago. I had a water heater go out and still ended up paying $1,400 to the contractor. They didn’t pay the entire bill. They said they can't pay for the plumbing and stuff to go through it because it was damaged too but they didn't pay for that. The issue was I woke up one morning and my water heater was flooding. Water was running out of the garage. I forgot that I had Home Shield first and I called somebody I knew that was in the plumbing business. They came and turned the water off.

American Home Shield has been wonderful. If I'm not satisfied with one company, I can call customer service and they will get someone else. I did a claim recently for one leaky valve and one that was clogged. Two young men came and they looked like they weren't old enough to work. They got the job done in less than an hour. All in all, American Home Shield is a good company. The price has gone up slightly but everything has.

My experience with American Home Shield was good. The Lindsay Company came out and they still have to order some parts. So, I’m waiting for them to finish it up.

We submitted the claim to have someone come and look at the air conditioner. When the technician came and looked at it, he checked the coolant stuff and saw that it was good. He checked our filter, and the filter had gotten clogged, so he replaced that. Then gave us some tips about closing some of the vents in the house to help the airflow go where we wanted it more. The tech was very nice and professional when he came. What he told us did make a difference. Now, the temperature is starting to cool down. So it's still running.

The clothes washer was no longer finishing cycles. When the techs came out, they said that there was a piece that needed to be replaced so that it could drain properly. There was a sock stuck in it somehow and it was full of water. They said to get the sock out, it would have caused water to go all over the place, so it was better to replace it. But they didn't have the part and it took about five days for the part to show up. My only thing was that somehow they had the wrong number for me at first, so they may have tried to contact me at first. But I didn't know about my first appointment. Then, I saw on American Home Shield that the part was ordered and the contractor didn't answer the phone much when I called to follow up. But overall, they provided great service and got the job done.

AHS has worked out well so far. When the dishwasher wasn't working, the repairman was able to fix that. He also helped with the garbage disposal. That was messed up. He cleared it up well. AHS could have more options though. It’s programmed by categories, and whatever category that I choose, it has to be within that same category. There could be an option for a different category when filing a claim.

I had our dishwasher and my refrigerator go out within a week of each other. American Home Shield ended up replacing both of them rather than waiting. In the meantime, it took a while to get the replacement. I ordered it and bought it, and then they reimbursed me. They paid me for the dishwasher and closed the case when there were two claims in one. It took me an extra month to get the money.

I like American Home Shield. I have had experience with a different home warranty provider in the past, and American Home Shield's responsiveness is a little better. The one thing I don't like about them is their propensity to close open service requests when they shouldn't be closed. As soon as the service provider appears and sends a report in, they close it. The last service request I had for my refrigerator, I paid my deductible and the service provider came out and said it was too complicated and beyond his scope. He knows what's wrong and what needs to be done, and he said he would get back to American Home Shield and I would hear back from them. I never did, then when I went back online, the service request is marked as closed. I don't care for that.

The drain in the shower was stopped up. It took a couple of days for the contractor to come out. But once they got there, they got it taken care of right away. So, it was good service. We need that expertise service. So, I depend on American Home Shield to provide that.

Both of my central air units had a problem in June. The vendor came out and they put some more refrigerant. They said the unit on the first floor was done. But they have not fixed the unit in the second floor for almost two months. I'm totally upset. The people at American Home Shield that take up the customer service calls are terrible. If I wanna talk to your manager, the rep said, “Why do you wanna talk to a manager? I'm not gonna give it to a manager.” I don't know how to get to somebody in this country. I keep on getting these people in Colombia or someplace else. They don't understand half of the stuff. I couldn't even get to a manager to explain my problem. I was almost at the edge to get rid of this AHS and try to go find some other company. I was so furious.

I've only had one claim with American Home Shield, and submitting it was super easy. They didn't cover it, but their service was good. They quickly told me no. Also, the contractor was great. They were knowledgeable, and they came out when they said they would. I liked them. The claim was for a shower leak. AHS ended up having to fetch a plumber and do some rigging because it's got old piping in it that's not even available anymore. The only thing I can do is completely replumb my house, which is about $15,000, and that's not happening anytime soon.

American Home Shield completely misrepresents its services. Online they say that they cover pre-existing conditions with no problems. When I submitted to get my refrigerator fixed by this company, they refused to fix it stating that it was a pre-existing condition. Then not only did I upgrade packages in order to get better service. When it came time to fix in my air conditioner unit, I was told that there are costs that will not be covered by insurance. But if I were to upgrade into even more premium package they would be. Never again will I ever be using this company. Only the end of my contract that I figure out that there was a class action lawsuit against this company.

I had an ongoing air conditioning problem. The techs used to do something, leave and then the AC gets turned off again. I called the tech back and he said, "I can't come back. You have to call American Home Shield". That happened four times. Finally, the techs resolved what the issue was. AHS should hold the vendor responsible for two days so that they can come back directly instead of me having to go through the whole process again to get the vendors out. I should just call the vendor and he should come back and fix it, instead of me calling American Home Shield to open up another ticket, and then giving me an appointment for five days. This becomes a problem and that was not a good experience.

Island Mann was dealing with an issue with the toilet. In my toilet and my tub, the drain was backed up. Once I did my claim to American Home Shield online, I got a phone call in about 20 minutes. From the time that I did the thing, it took like three hours. A tech was in the area and they could get here as soon as possible. The company was awesome. It was the best group of people I had come to my house. Their service was so good. I will always use them for plumbing.

My garage door completely stopped and when I contacted American Home Shield by phone, they told me that my coverage covered that, so they were gonna find me a person to fix it. Flash Garage came the next day, and I was surprised. It was so quick. They diagnosed the problem, which eventually was not covered by American Home Shield. So they charged me a bit of it to fix it. Overall though, it was good and I'll definitely recommend American Home Shield.

The AC stopped working. A guy came out and said it was frozen. I had to turn it off until he could come back out. He came back out, put freon in, and said that it was probably gonna have to be replaced. He was quick and knew what he was doing. He was the most professional technician I've ever had. But that's not always the case with American Home Shield. I do not like some of their plumbers at all. The man who came to fix my dishwasher was the rudest human being I've ever seen in my life. He told me that my kitchen floor was cheap and my brand-new refrigerator was a piece of **.

Our recent claim with AHS regarding a clog went fine.

The waterline had a gap and the contractor, AZ Appliance, was great. They came in quickly, diagnosed and resolve the issue. I did the claim through American Home Shield’s website and the only thing I was disappointed with was the time it took for them to come out, which was three days. I used AHS a few times and they came through to what needed to be repaired. But I had a squabble with my service contract that my prices were raised without asking me and I had contacted them. They told me they would give me credits but they never came through. So, I'm going to end up canceling the policy.

The computer board on my washing machine went out. The tech that came out was very knowledgeable. He was quick. The only thing that was not 100% was there was a little bit of dirt on the floor after he left that I had to clean up. Then they had to come back again because the washer had another problem that we didn't know about until the board was put in. The other issue was it was not draining so they had to come back again. Twice they had to come back and diagnose the problem. Then they had to come back again with the part and fix it. So they were at my home four times.

I put three items on the claim. I had a dishwasher that wasn't working, an icemaker on my refrigerator that stopped working, and my washing machine was making a really weird noise and it wasn't running properly. For the dishwasher, it needed a new control panel. For the icemaker, they had to replace either the motor or the whole icemaker component on the refrigerator. For the washing machine, they thought they needed to tighten up the bolt at first. But they had to overhaul the motor and the bottom bolt that holds the tub in place. All of them were completed. The process went quicker than I was expecting.

American Home Shield has upped their monthly fee on us by 50%. We went from paying $100 a month to $150. Every time somebody comes to the house, I have to pay another $150. I don't mind that but they can't get somebody to fix my range. They offered me $200 for me to go on my own and replace it. I found them the product and it's $1,100. The $200 they're giving is not gonna cover it. It also took them about eight months to fix my washing machine. They need more people to take care of issues. They need to fix things. If they can't, they gotta figure it out and not leave it to their customers. I'm a frustrated consumer now. I call and have to wait hours to get through to a representative. They say they will call me back, but they don't. Half of their people can't speak English. When I ask to speak to a supervisor, they go on and on tell me how they understand what I'm feeling. This goes on and on for an hour.

AHS tried to fix my refrigerator a few times and they couldn't. So they're giving me money to buy a new one which is cool. But it didn't work out so well with the previous situation with my air conditioning. They sent people out five times over the course of a year and a half. They couldn't get it fixed. Finally, I had to buy one for $16,000 and I wasn't happy about that. I also didn't like that I wanted an upgrade to cover all the rest of my other things in the house and they won't let me do that. They say I have to do that 30 days before I renew and it's frustrating.

We moved into a home that is quite a bit older, and there has never been any hesitation with American Home Shield about, “Yeah, we’ll fix it. Yeah, we got you.” We had five things break down since we moved in a week and a half ago. They’ve been wonderful. The warranty itself is well worth the money. It's been very useful and it's already saved us thousands of dollars. The website is perpetually broken and I am unfortunately very deaf, so phone calls are often difficult for me. They don’t have a way to communicate with them that is not on the phone right now, and that's a little frustrating for me. It does make things difficult. If we were able to get the website fixed up, that would be awesome.

Everything was great. The contractor took care of everything fast.

It's difficult to understand most of American Home Shield's customer service representatives because it doesn't seem like they speak English very well. And it's hard for them to understand me, too. We had some leaky faucets. The contractor came out and repaired it. And the guy that did it, did a great job.

American Home Shield has a good product at a good price. Recently, the upstairs toilet had a leak on the line and it needed to be fixed. There was a flap inside the toilet that needed to be replaced. The plumber gave me an explanation of what was going on, the type of material that was used and the material that was installed on the toilet. He gave me some information, showed me what the problem was and what he was doing to correct it to make sure that wouldn't happen again. I had the same issue with a different toilet and he told me what to look for and how to prevent it.

Our refrigerator started leaking after we had our wood floors refinished in the kitchen. We had to have it moved outside then we had someone come to fix it. Also, at the time, the oven was not being responsive to my touch. We had someone come out to deal with the oven and the refrigerator. The first gentleman was quick in coming to repair. We had everyone come in through the back gate to do any servicing because the kitchen is off the backside of the house. I felt like he was upset that we were making him come through the back door instead of coming through the front door. He wasn't even listening to me. Then he finally threw up his hands in the air and told me to get someone else. He didn't even look at the refrigerator. The next one was AT Appliance. The repairman was excellent. He came in, looked at the oven, believed what I said, but we couldn't make the issue happen again. At the time, the oven was working. He went and took plenty of time to get the refrigerator working again. We're happy with what he's done.

We had a toilet leak. A contractor came out and fixed it. They had to come back because the toilet was wobbling after that. They fixed that also. They got us in pretty quickly. The only issue I had with the one I did for my dryer was that the website told me something went wrong the first time I did it, so I went to do it again. Then I had two tickets. I got two services out. They had to order something for the dryer so the dryer’s not done yet.

The tech did everything he could and unfortunately, just with the timing of ordering that part, but that was outside of his control. He's very communicative like I found out from him that there was a delay in ordering it before I found out American Home Shield and they had ordered it. I was very thankful. He got the part in. But it still gave error messages and not working correctly. So, we had to call him back out. And it was not fixable. We just bought a new one. We're in the process of getting that all taken care of.

The AC was leaking into my house. The tech came out fast. He also put in a request to have the unit lifted up higher to avoid this from happening. But it got denied. The technician was great. He explained everything and showed me what the problem was. He tried to double-tape it, so hopefully, it won't leak. I'm frustrated with AHS, though. I have a refrigerator and the middle drawer was broken. This was back in March and it's still not replaced. American Home Shield said that they sent me an email if I want the cash instead of the drawer, which I never received, so the order wasn't placed. I called. The lady was telling me that I needed to go and call the ANO Appliance place. I said, “No. That's your job, sweetie. You're supposed to follow up.” I still haven't heard anything. I also hope we can get more contractors here, too, in Hawaii. But I was happy with the AC guy. The plumbers were also good ’cause I had some plumbing work done too.

Sometimes, I don't have a great experience with AHS. In some of my previous experiences, I didn't have a timely service or the folks that showed up didn't do a good job. I was about to cancel it. But my last two experiences were pretty decent. Universal 1 Repair came for the fridge, dishwasher, and washer. They took care of the problem.

The technician was great.

We've had our AC done a couple of times and the microwave. The tech was a great guy. He did what he said he would do. They repaired it. American Home Shield saved us money, although the AC still cost us for the refrigerant. But they've been good.

The service of AHS has been excellent. They repaired the water heater recently. The process went very smoothly. The tech did a good job. He went straight to the point. He knew what was really the problem and then he fixed it up. Within 30 minutes, it was done. AHS is a great thing to have. I told some of my friends about it.

My AC wasn't blowing cold air. The tech sent me an email and a text saying when he would be there. He showed up early and replaced the capacitor. He took care of the problem. AHS is a good deal.

I’m very happy with the service that American Home Shield provides. I have friends who had the American Home Shield for 30 years and we talked about it a couple of times last year. They told me this was the right company to be with. I also did the same thing with my friends. I told them this is the best company to deal with. I got my brother-in-law join American Home Shield too. Recently, the refrigerator wasn't freezing. I threw out a whole bag full of meat because of that. The contractor communicated with me. As soon as they received the request, they set up an appointment that's convenient for me. They came on time and shared with me what the issue was. We have to have a replacement.

I have a front-loading washing machine. It had been leaking and I sent a request through American Home Shield to have somebody come out. They sent somebody out. I already had the part because I ordered it previously because there was mold in the machine, but I've never put the part on. So, they just put on the part that I had and we were done. It took about 45 minutes. The tech was nice and very professional.

I had a backed up pipe that was dripping. I didn't know what was going on with it because it had just been doing that really recently and I've gotten it cleaned out. I went online to my account to submit a service request and American Home Shield responded very quickly. I got a phone call right away the next day after I submitted it then the tech came the following day to service it. He evaluated everything with the unit, then he was able to clear that out and determine what was wrong.

The tankless water heater wasn't doing its job and the water wasn't coming out warm. We had to wait a long time. AHS sent a contractor and the tech didn't check the temperature or open the cabinet to the water heater itself or look at the cabinet where the switches are. We requested a second opinion and those techs did a review. We're waiting for their opinion. I've also had AHS for my air conditioner. They're not communicating personally. All I can do is put something on the computer but not put any questions or comments.

My hot water heater stopped working. There was a valve at the top that was broken and it was just continuously running and heating. Since the repair people came out, everything has been great.

We've had American Home Shield off and on for 15 years and I like its prompt service, it's easy to do the work orders and get feedback. I like the availability of the customer service, too. I had a recent claim where Air Magic came out, and it went well. They found the problem within just a half hour, but they had to get another work order to repair the electrical problem so they can repair the air conditioning. They had to come back a week later so we were without air conditioning for a week. They were able to repair the air conditioning within an hour and it's working great. John, the owner of Air Magic, came out and did the work order himself because he didn't have anybody else available. He took care of us. It would have been about four days before somebody could have gotten to us, so we appreciated that.

The service with American Home Shield has been really on the back track. It’s been very slow. I placed the service ticket for the cooking range on May 23rd. It took about three months to have it done. Somebody came out for the refrigerator. It is not even fixed. The company they contracted with came on July 25th. I followed at least 70 times. Every call takes about one to two hours minimum. I don’t get any feedback, and I was going back and forth with the contractor and American Home Shield. There is no resolution to date. American Home Shield does not even know what is the next step. So, every time we call, they’ll say, “Contact after one week.”

I've just had the one issue with my refrigerator and it was fixed within a couple of days. As soon as the repairman came, he told me that my fan in the freezer had went. So, the freezer was fine. The refrigerator wasn't temping. He knew within two minutes. He had the part by the end of the day, and had it fixed the next day quickly.

American Home Shield sent AT Appliances for a refrigerator water line repair. They repaired it, and all's good. I enjoy the peace of mind of having the coverage. The monthly fees have been going up here, at least, so that's not great but the service that I get has been good.

So far, American Home Shield’s service is good. I call up, turn in a claim and have them take care of the bill. They had a control panel on the washing machine replaced, and the service guy was good. I was just sad that he didn't install dishwashers. We also had a dishwasher quit, so we ordered a similar unit and they delivered it. American Home Shield couldn't find a service guy to install it, so I did, and I have to make an appointment to have it installed.

Our dishwasher would not start anymore and our dryer would continue to run if you open the door. We reported it to AHS late Friday and we talked to Harris County Appliance Repair, the contractor, on Monday. They came out and they had to order parts and come back. We had two different techs and they were nice, courteous, and professional. They were very easy to work with.

I have a recurring issue with my Samsung refrigerator. It was three occasions before that repair was made. The first one that American Home Shield called was a subsidiary of Sears. They sent a representative who was very technically savvy. I was very impressed with him. He arrived very quickly. The turnaround time was fantastic. I anticipated a couple of days, but he called the next day and showed up at my residence. He seemed to be well-experienced. He changed out a panel in the back of the refrigerator and said that that was allowing ice to build up and that was causing the problem. He had a part on the truck and made the repair.

Doing the claim to American Home Shield was super easy. I just went online and put in a request, paid the $75 and then it matched me with a company to come out and look at my fridge. It was a super simple process. The technicians were great. They figured out what was wrong, and they had to order a part. The next week, they were out once it came in. With AHS, pretty much everything gets repaired in a timely manner. That's super important.

We've had two calls to American Home Shield about our air conditioner, and we really liked the guys that did the service. They're very knowledgeable, and they explained everything to us. They've even helped out by giving us hints on how to do some stuff ourselves that will keep it going better. We're very happy with them. The only thing is AHS says, “Go online and submit a claim,” and you can't do that online. Every time I click submit it, it takes me back to the dashboard. I briefly see the page I'm supposed to have for about two seconds and then it disappears and goes back to the dashboard. So, then I have to call it in, which is fine.

I used AHS a couple of times and everything has worked pretty good. They serviced my dishwasher that was not working and they changed my refrigerator as well as my oven. All my new appliances are working great. However, sometimes, it's hard to communicate directly to them.

My garage door had gone out. It wasn't coming up and down. When the representative from Sam's Garage came out, he said that it wasn’t the motor, that the sensor to my garage that I had in the house went out. He said the only way that he could fix it was that he had to install a new panel and give me a remote. I was disappointed because I paid $125 and I didn’t know I had to pay that. He told me he couldn’t fix it, that I had to get a new one because I didn’t have the remote to it. I said, “Okay.” I ended up paying 300 and some dollars. I was a little disappointed with AHS.

I had two appliance issues, and both were covered. One was part of a microwave oven combination, and the magnetron had gone bad. The repair people for the microwave were terrific. I like American Home Shield, and I'm satisfied with them. It’s a good deal for me. My only criticism is it takes a long time to talk to somebody on the phone. I did my claims online, but I had to call and deal with the appointment issues.

We had to get our dishwasher replaced and American Home Shield helped us out a lot. The contractor was diligent and quick with it.

The guy replaced the motor in the AC unit. When I was trying to do the claim online, it wouldn't go through so I called. The reps were good.

American Home Shield takes forever for some repairs. I had an issue with old pipes and they were replaced. It was handled nicely but it took a couple of weeks. There was a lot going on at that time and the contractor at least communicated that they were going to come back out. Also, they were very professional. They did the initial inspection and came back with the equipment needed to take care of it. But when they came out the second time, it took a little bit of time because they needed two guys to help out with it. I have an issue now with the air conditioner through Sears. They do their initial assessment, which is fine. But the second part to do the work always takes forever.

Our washing machine was not draining water. AHS texted me and said, “We've scheduled a repair person to come out there. And this is when they're coming. If there's a problem, let us know.” The tech texted and confirmed the appointment. Then, he came and fixed it. He even showed me the problem and told me what he was doing to fix it. I've been happy with all of the contractors that have come. I always come back to American Home Shield. They're the only warranty company that does a good job. They're always very quick and efficient. Use AHS.

Appliance Reliance came out for my AHS claim. The first issue was the refrigerator was not staying cold. It was showing on the sensor as way higher than it should be. First, the tech helped me out with the dampener, which brings the air to go into the cooling system to cool off and sends the cool air into the actual refrigerator. So that worked. Then, he changed the sensor and that worked too.

I have a front load washer and the water was not blowing out of it and it wouldn't spin. The contractor did the repair the same day and showed me what I needed to do. The guy has been out to my house before and I liked that service. They're very good.

The first guy that came out was a kid. He went to Roto-rooter in the shower downstairs where it does come out jet-black like motor oil, and he broke the head off in his Roto-rooter. He stepped back and said, “I'm done. We'll have to send a sewer guy out.” I called the company to see if somebody else would come next day. I already took off one day at work because these guys come from 8:00 to 5:00. I burned a day of vacation. Next day, the owner came out. He got the head out of the Roto-rooter and said he would send a sewer guy out.

American Home Shield processed the claim quickly and the technician came out quickly as well. It was with my garbage disposal and leaking in my tub. I’ve also had previous repairs and American Home Shield makes the process easy.

American Home Shield did their job and my kids were very happy. There was a toilet problem and the deductible was cheaper than hiring a plumber on our own. My wife was happy with that.

We left the air on where both units would go on and off. When we came home, that other one didn't seem like it was getting cool. That was when I called American Home Shield to send a contractor out and check what was going on. They were extremely qualified. I was shocked. We communicated well. He and the person working with him were extremely nice. We were well satisfied. If anything happened years from now, they would be the only people we would like to use. They made American Home Shield look good.

The tech from Appliance Rx came out and checked my oven out and the regular bake function wasn't working properly. It didn't come up to the proper temperature, but he did check and the convection bank works. That comes up to the proper temperature. So, after some discussion, we finally decided that we'll just use it that way rather than put any more money into it because he didn't really know what to do to fix it. He did say we could just get a replacement. Overall, American Home Shield is helpful. I had no issue with them.

I'd recommend AHS. The only problem that I've ever had was with a plumber one time. They came out and they did not make a repair. I still got a leak that I'm gonna have to call another plumber out to fix. Other than that, every other time I've had to use them, they've been spot on. A.R.T. came out for my AC that was not cooling. I'm an electrician myself, so I diagnosed the issue and when they got there, they verified what I diagnosed. They swapped the part, put a new capacitor in, and got it back cooling.

We had a bad blockage and my dishwasher and kitchen sink were not draining. The tech was very nice. He completed the test to completion.

Sears, the contractor, came out for the HVAC and was very quick and professional. I've only had to use American Home Shield's service once but everything has gone well. I've been very satisfied so far.

The services have been good. A plumber fixed my leak recently. I was not at home but my wife told me that he did a good job. He knew what he was doing. It didn't take him that much time to fix the problem.

I’ll refer others to American Home Shield. If something happens, I have a company that I can reach out to that can come out. I called recently because I was having water coming from the sink to the dishwasher. American Home Shield sent someone out. I have this plumbing liquid I had bought and he poured it in there. He checked inside. After examining the issue, he said, “I don't think the problem is your sink or your garbage disposal. I think it has to do with the dishwasher. I would put a claim out so someone can come and look at the dishwasher.” He told me he could only work on the sink. Nothing was fixed but he was honest enough to tell me that it was not from the sink. American Home Shield sent someone out again who worked on the dishwasher and resolved that issue.

The repair guy from Aladdin's Plumbing was very nice, polite and knowledgeable. He seemed to know what he was doing.

American Home Shield doesn't really work for me. They've never really been able to resolve any of my issues. So, I wouldn't do it again. The first claim was my air conditioner, and the people who came out wanted me to put a ladder up for them. I told them they're air conditioning people and air conditioning is on the roof, so I shouldn't have to provide them with a ladder. The second one was my ice machine which took three weeks. In the end, nothing was resolved. So, I just ended up buying a new air conditioning system on my own. I ended up buying an ice machine on my own, too. My experience with AHS has not been very good and on top of that, I'm spending money every month. I'm going to cancel once the year is over.

I did a claim by telephone and I had a hard time listening to the guy taking my report. He was very hard to understand. That aside, a repairman came the same day and I like him a lot. He tried to fix my issue with my refrigerator. The unit worked for a while and then it gave up. When I asked him to call and see if he could get me a new one, he did it the same day. A refrigerator’s coming today. I like my home warranty service a lot. Go for American Home Shield.

We're satisfied with the service of AHS. I would totally recommend it. We were also happy with the service of the tech that came out recently for our plumbing issue. We didn't have any issues after it was fixed.

A technician came out for my AC issues and he was very nice. Everything is fixed up now.

I called American Home Shield and their rep was very helpful but it was hard to understand her. They sent out Chesapeake Comfort to evaluate the work that was done by the HVAC guy that I use. I'm supposed to be getting a check but I haven't received anything yet.

We had two different claims with AHS. One was for the pool, the other one was for the hot water heater. They sent out F6 Plumbing and it was really professional. They got there quickly and got it done quickly, too.

I sent a claim online for a stopped up toilet. The contractor came out and took care of it.

Initially, I liked the service with American Home Shield because I would call and they would get a contractor over and resolve my issues quickly. I had an incident the past year though. It was my fridge and it literally took more than six months to resolve. I wasn’t happy. Part of the hold up was the pandemic and I could understand that because I’m on a job where I was affected by that. But the customer service was horrible as well as the English. And I asked for a call back all the time from supervisors and nobody ever did. So, their customer service as a whole was the worst experience I've ever had. But I have a new issue now and it seems to be going a lot more smoothly.

I’ve had a problem with AHS. I called them to have someone come out. They assured me that Greenway was coming out the next day. I care for a senior that has asthma and Down syndrome. I told them how critical it was because the air was out and that I had to go into a hotel room because even with the fan, she can't make it at night. But Greenway never called me. I called them. I didn't get an answer. I left a voice message. I called AHS back and talked to them and they put me on hold to call. They said, “We can't get anybody on the phone.” But I said I could try somebody else and they did. The people came out the next day. The second tech was excellent. But, that was two nights that I had to spend in a hotel $125 a night. I told them how inconvenient that they were making it for me. I was upset about it because that was money I didn't expect to come out of my pocket. I even had one person on the phone get upset with me and hang up on me.

The condenser went out on my air conditioning unit. The tech knew what he was doing and fixed it that day. I recommend AHS to anybody that ain't got no home warranty.

There was a blockage in the garbage disposal. I did a claim on the website of AHS. I didn't receive any information aside from AHS emailing me to let me know that the contractor had been assigned. I really liked the gentleman who came. Everything's working great.

My refrigerator and freezer kept fluctuating in temperature. But when the technician got here, the freezer and fridge were running fine and correctly. He looked at the fridge and said there was nothing he could do. Then, maybe an hour after he left, the temperature on the fridge started fluctuating again and it's been about three weeks now where, every day, the fridge will be okay for a few hours and then it'll start raising the temperature again and all my food has gotten messed up multiple times. I've had this problem before. I've had multiple Frigidaire fridges so I know that the condenser relay or the controller board are normally the issues. So, I told the technician that and he said he couldn't fix it if it was not broken. So, he didn't look in anything too much. He just unscrewed the back of the fridge and checked the fans, which I had already done myself and told him they were okay. But he was friendly and a good guy.

We had a broken air conditioner. It stopped blowing. It was the blower motor. The contractor was able to come out within a couple of days. Unfortunately, they had to order a part so it took them until the following week to make the repair.

I would highly recommend considering American Home Shield. Every time we've interacted with them, it's been a great experience. Recently, we had been having issues with our air conditioner. It was running all day, every day, for several weeks. It was partially because it had been so hot over the summer, but I figured it was better to have someone come out and make sure there was no major issue. The contractor who came was super friendly. They were a little later than they said they were going to be, but that wasn't a huge issue. All they did was recharge our air conditioning unit with refrigerant coolant and the unit is now running better. The air coming out of the vents now is significantly cooler. We also have a Nest thermostat which shows us how long our unit is running every day and it's decreased significantly.

When I run into an issue, AHS quickly tries to resolve it. There was an incident that I had with one of the service providers that came out and did a repair. They fixed the problem, then it happened again. As soon as I called AHS, they reimbursed me the service fee and got the service provider back out to fix it within 72 hours or so. So, it was a quick response and that really put confidence back into my home warranty company. Then, I had to open up my claim again since I lapsed the 30-day recall.

There were a few issues since I had American Home Shield. My washer and dryer, and the dishwasher. They were all taken care of, but the washing machine still gets funky at times. But everything's good with the dishwasher so far.

With American Home Shield, I like that it’s a flat rate when I need a plumber or some other specialty person to come out and look at an issue. I have a pipe that clogs from our kitchen sink. JT&K got out here within a couple of days. They were pretty good. They put booties on their feet. I cleared out under the sink for them, so they didn’t have to do any of that. They pulled it all apart and snaked it. Everything's going well.

So far, American Home Shield's service has been good. When I first used it, I didn't understand how their system worked and what I had to do first. I had an issue at my other home, and I handled that emergency the best way I thought. I also forgot that I had this service, and when I realized it, I called and tried to get the claim put in. However, I bypassed their steps, and if you bypass that, you can't use the service.

I just bought a house, and I've used American Home Shield once. It was for my bathroom. My toilet bowl broke, so I went online, filled out a ticket, and they assigned a plumber to come to my house. The plumber came on the time he said he was gonna arrive and fixed it. It was good. American Home Shield is like a maintenance request for our house. I also find it very helpful that they added videos of some things.

Recently, the hot water heater was in bad shape. The techs did their part. They had to put in the request to replace it. But it took longer for American Home Shield to authorize it. But as soon as the techs got it, they called me and scheduled to install it. When I had an issue with my ice box, it took over a year. They kept sending out technicians, but then I had to keep putting my food in a cooler. I ended up buying another ice box.

I had a stoppage in my bathroom. I tried to fix it myself. I couldn't, so I called American Home Shield. I logged on to the website and logged a ticket. And AHS contacted me back. Higerd called me back the next day. And they said that they don't do that service. They decided from our phone conversation that they didn't have the tools needed to do my main line. They've been trying to work that out with AHS. So, AHS contracted someone else out to come by. And they came by. We got it done. Everything was great.

When the contractor first came, the outside AC unit wasn't coming on. The are supposed to come back and clean a pipe. AHS is working so far. I also had a sewage claim that went well. The contractor did a good job and got the pipes opened. He told me I had roots growing into my piping.

I question the quality of some of the vendors American Home Shield uses. A year or two ago, we had a leak in the master shower. It kept dripping and they sent two people out here. The first one said it was the Waterpik shower attached and they won't do anything. AHS sent someone else out who said the same thing and that was it. My husband took the Waterpik off and it was dripping. Sure enough, the pipe itself was corroded and leaking. It cost us over $1,000 out of pocket which it should not have. Really pissed us off about that. But I didn't fight it any further. It's not worth it.

The cooktop was bad and I had a range and microwave that just quit. I had an excellent experience. The techs told me in advance what was coming, when they would be there, and did a good job. They replaced the cooktop. So far, AHS has been very easy to work with and very knowledgeable. I've been very satisfied with them.

In the past, American Home Shield has done very good. They've replaced several air conditioners. I have two homes. And at one point, I had three contracts with them. And the other two homes, they changed air conditioners for me, and have done a refrigerator repair for me. They've been worth paying for, up until these last two.

I called American Home Shield and the representative was great. The repair man was really great too. He made me feel like he was an uncle, dad, or somebody that would say to let them come over and repair my appliance. It was really nice.

I sent in a claim for the AC unit and the contractor that came out did a pretty good job on it. American Home Shield sent Total Air Care out August 25th of 2021 for the same problem that was going on with the AC unit itself and they did not correct it. There was an overflow check valve that shuts the unit off so the unit will not fill up with water. The tech took it out and put tape on it so my unit would continue to run but the overflow valve would not shut off. I was not happy with Total Air Care because if it had ruined my unit, I would have took them to court.

I haven't been extremely excited about the things that have happened over the last two years with American Home Shield. I've had air conditioning system issues and it hardly pays for any of that and when I've had to have that done, it's taken four to six weeks to have them completed. It seems like a long time. I had to have a washer replaced and it took almost the exact amount of time. I get that COVID has been an issue, but a long wait to have things fixed has not been great. This latest time, I had something go wrong with my garbage disposal and they came quickly.

I like that there’s no contract with American Home Shield. I can quit whenever I want. I recently had a problem with my garage door but didn’t know it was the spring. The contractor told me they could not repair the door, only electrical. But they fixed the spring.

I would recommend American Home Shield because it saves money. If you're gonna have stuff break down, it's good to have insurance. Whenever there's a problem, they show up and take care of it.

I like American Home Shield because they are thorough and they do excellent work. Even though we pay monthly, it's well worth having it. The AC unit was making some noise when cooling up recently. The tech did some work on it and he repaired it in a couple of hours. He had to go get something with the condensation inside of it. He completed it and did a very good job. It's working fine now.

Sometimes American Home Shield doesn't replace something that should be replaced. We have an expensive range which was here when we moved in and that must have cost $2,000. There was a bad cord at the back. They replaced that. But where they insert the panel melted and they didn't replace it. They said it was cosmetic. At a different house, we had a GE Profile dishwasher. American Home Shield would only replace up to a certain amount. It wasn’t something that we did. The unit wasn't abused. But they wouldn't replace it. They ended up cashing out and we ended up with an Electra unit.

Something was going on with my dryer and I filed a claim with American Home Shield online and a rep called me the next day. She told me that she had contacted someone locally and put the order in. She sent the appointment information and the tech came out, looked at the dryer and diagnosed the problem. I've been using my dryer ever since. American Home Shield is one of the best purchases I've made in the last 20 years. The service is great. The quick turnaround time between me filing the claim and getting somebody out here to look at it to see what's going on is beneficial as well as being able to talk to someone on the phone and sending the pictures of the model number to make sure that all the parts were readily available regardless of what would have been my problem. We already knew what the model number was and to know what he had in-store or whatever was going to be compatible with my dryer.

American Home Shield provides a great service. Everything went perfectly. So, I love it. The refrigerator went out, and I had it set into a wall. It was low on Freon. It was blowing the circuit breaker on the ground fault plug. And it just took over a few days there until the contractor straightened it out. It’s perfect now. The technician knew what he was doing.

There was an issue with our AC. It was not getting cold. We called American Home Shield the first time and they dispatched McAtee. The first time, they fixed it. But in a few days, it was getting hot again. So we called them again, and then they came back. The second time they came back, they said that the unit had to be replaced. McAtee said they were gonna talk to American Home Shield.

Recently, I had a problem with AHS. Of all the service care providers I've had at my house, we had one that was far less of what I would have expected from American Home Shield. They told me I was wasting their time and that AHS would not cover my claim. I said, “Well, I need American Home Shield to tell me that, not you.” But they never submitted their findings to AHS. They left me hanging for weeks and weeks.

I requested for a service from AHS because my refrigerator was leaking water. They assigned me one provider and they had up to 24 hours to call me or book an appointment but I didn't hear from this first provider. Time had lapsed and I tried to call several times but I never received a return phone call. And their voicemail box was full. So I had to call American Home Shield back and get a second provider. They gave me another company and the same thing happened. I couldn't get an appointment and nobody would call me back.

We had an issue with our dishwasher. The tech that came was very good. But the dishwasher couldn't be fixed. It's 22 years old. A replacement has been ordered and it won't be here until November. We picked that model out on our own.

I had three faucets. The faucet in the kitchen sprung a leak just out of the side of it. I don’t know why, how, or when, but American Home Shield installed that with that other company. I needed that repaired. And I had a bathroom faucet in the bathtub that would not shut off. It just kept going round and round. It was a single faucet that you turn to get turned off, and I couldn't get it to turn off very easily.

I like AHS. It's straightforward. I don't have to go look on the internet for different vendors. I'm able just to pay the $100, and they send somebody to my house to do the diagnosis. Recently, the AC was doing weird things. It wasn’t kicking on. The repairman said the cord was weird but it was not a major concern.

Ashman Appliance took a look at the refrigerator and the washer and dryer. They were able to fix the refrigerator quickly and efficiently. They attempted to fix the washing machine. But what they did didn't work the first time. They came back quickly, looked at it again, and found it needed a part. But he said since it was an older machine, they may or may not be able to get the part. He called a couple of days later, and sadly, we were not able to get the part. He submitted that information to American Home Shield. They sent us a link within hours to access to get a new machine, which was done. We're waiting now. Everything was very efficient, quick, and good.

Keilly's Plumbing fixed the faucet that was leaking. There was something that they put in the faucet to stop it from leaking. I like them. The tech was good. As far as American Home Shield, they come through with everything I asked and they give me the best contractors. I was recommended by one of my friends to American Home Shield, and I would tell another friend how to get American Home Shield.

The dishwasher was broken. The water was staying inside. I called American Home Shield. They took my information down. And the next day, they sent somebody out to look at it. He said, “I should go get a part for it, see if I can get the part.” Came back a couple of days and had it fixed. He charged me $1,700. It's working now. He was a nice and intelligent guy. I always say that AHS is good. They're the best. They took care of me.

On Monday, I will get my new refrigerator paid by American Home Shield. It was repaired five times until it could not be fixed. When you're about to get something free, I thought it was going to be longer. But in less than 24 hours, they approved the replacement. I only paid the monthly payment and the service call. The tech was on time, professional and explained everything. The communication was good.

This is my third year with American Home Shield and every time I've had a work serviced, the contractor that is assigned goes MIA. Sometimes, I've had to wait two weeks. I've had several of them not show up even after an appointment. I've had people who I've used more than once and they become very difficult to get ahold of. One gentleman had the same excuse. He told me the exact same thing verbatim that he had some kind of health emergency. AHS has no follow-through and the most annoying are the customer service reps. They are very difficult to understand. I ask them a question and it's almost as if they're robotic. They're reading off a script and not addressing the question or the issue. They just repeat the same thing over and over again. I have an issue and they always say I have to give it 24 to 48 hours until they read the email, and then I have to wait another 24 to 48 hours for them to contact me. It's extremely difficult.

We've been with American Home Shield for almost 17 years and I’m very happy with them. I had a claim where they replaced the hot water heater and everything went as it was supposed to. Also, the techs were very professional and quick.

AHS was very responsive. We had two different external AC units and one of them was having some problems with the capacitor on it. The other one had an issue with draining. We had another issue for follow-up with one unit and there was also an issue with the thermostat that the tech was able to diagnose. The techs were professional and they explained everything. They knew what they were doing. Overall, it was a great experience.

I've always had good success with American Home Shield. I love having it. It helps me out financially. Sometimes, you don't have a big lump sum to go and replace an appliance. Recently, the AC unit was blowing out hot air. It wasn't shutting off and it froze everything up. It also ruined the carpet in one of my bedrooms. The contractor was out within the second day. They knew what they were doing and did the work.

The dishwasher was leaking. We set an appointment up and the tech came when he was supposed to. It would be better if American Home Shield let me know what is going on now about the dishwasher. I needed a new one. The rep put it in. Other than that, the warranty makes me feel better, being single now. It's a relief off my mind that somebody is there to help me.

I had a dryer issue and a pool and electrical issue. I did my claim to American Home Shield online. True Vine has been here a couple of times. The tech was great. He was in and out really quickly.

The times I've used AHS, it was okay. However, I don't think that they tend to hire the best people or contractors that work on stuff. In fact, I've been considering canceling them because I really don't use the service enough to keep paying. They really overcharge. I paid $35 when I first started with them. Now, it's up to 85 and it's just not worth it.

Up to Code Plumbing came to check the hot water heater because it wasn't heating up the water. I took them out towards the water heater is located. Somehow, it got turned down to about nothing. That was all the issue that there was with the water heater. But Up to Code Plumbing was very courteous and professional. They were good people to deal with.

I've had a lot of issues with AHS in the past. A year ago, in August, and then a prior year from June, I had issues with them for many things and it was all over the air conditioner. They sent out a company that didn't know their head between the hole in their butt and they said it needed a compressor. It was the middle of summer and we didn't have AC in the house. Thank God for the trailer parked in the driveway because that's how we slept at night. I fought them from May until August and finally, in August, they decided it needed a new condensing unit. They had their distributors send it to a place in Texas.

We had a job done for the AC and the tech said that we have to get it clean, but we would have to pay for it out of our pocket because American Home Shield doesn't cover this service. He did fix the fan. But after he left, the fan fell back down. But they didn't come back. They didn't return the call.

I bought the better policy, more expensive than the one I had the year prior with AHS. With that policy came a free inspection of our air conditioning unit, making sure it was up to par. On May 24th the old policy ended. The new policy began. By the time I got an appointment with Gibson Air Conditioning it was July the 1st. The fellow went up on the roof. He took the hose and did whatever he was doing up in the parapet there. He told me everything was fine. Three weeks later, I went down and turned on the air conditioning. The best I could get was 84 degrees within the unit. Each room was 80 degrees. The unit was running from about 10:00 a.m. till about 10:00 p.m. The unit never got cool.

My mechanical room was full of water, and the AC was not working. The entire house was super hot. So, I contacted Home Shield. First, I said, “Since both the water heater and the AC unit sit next to each other, the entire area has watermarks out there. I don't know which one it could be. Either it’s water heater or AC. But I can see water. And my AC is not working.” Home Shield started with the water heater. They assigned some company. They came and they checked and they said my water heater is okay. They checked this AC thing too, and the tech said he did something. He said it has to open, but then that's a lot of work like that.

The claim process with American Home Shield was simple and easy. My garbage disposal was replaced and I had a wonderful experience. I've been with American Home Shield for quite a number of years with multiple homes and I've been very satisfied. With just one phone call, they take care of everything. They find the shop and any issues thereafter.

Sometimes AHS is very late and they don't do the claim right. I came in for a doorbell one time but the tech only fixed the gate but not the door and they both buzzed together. I ended up getting somebody else to do it so I paid out of pocket twice. The other tech said, “I don’t know why the guy that came here could not figure out that when you ring the doorbell, you buzz two doors together. It's very simple. They just had to tighten a screw". But that's the only thing I had a problem with with Home Shield.