American Home Shield Reviews

We used American Home Shield once so far and it went well. It was the coil on the garage door.

There was a problem with the seals around the toilet and the repair people were out there a couple of days later. They were nice but they left the bolt that holds the toilet down sticking up a little bit. I’ve never seen it like that. But the toilet works wonderful. It's fine and I’m happy. American Home Shield is 100% good. The only problem I had was with my refrigerator. My refrigerator is garbage. It’s over 12 years old and the guy came out and said that it was some kind of switch. Also, it leaks to the bottom and he said that kind of refrigerators just leak. I don’t have any of the vegetable coolers and I just have two racks in that fridge. He wanted to replace a switch and it was gonna cost $300 and I said no because I knew it was gonna clonk out. And it did. The temperature goes up and down. It was just the fridge at first, but everything in my freezer, too, went.

American Home Shield has been good most of the time. I had one incident that I was displeased about, but I've called them on several other occasions and I've not had any incidents. I recently had an issue with my dishwasher. The contractor had to order a part. That was the first time it took as long as it took. I had to wait two and a half weeks for it to be resolved. I called them twice on an issue that I had with my garage door opener. The contractor did something. A month later, I had what I thought was the same issue. I called them again. I paid the fee for them to come out. They said, "We don't take care of that part." I was unhappy about that because it seemed like if they had told me that when they had come before, I could have at least saved the $125 for them to come back out to tell me they don't do something.

So far, I like AHS. They always get back in a timely fashion when you call in for work orders. Recently, the ice in my freezer was stuck. But then we had the guy work on the washing machine to stop a leak and he fixed that. He kept me informed when the product is going to be here and when he's gonna come back. He was very professional.

Two years ago, I told American Home Shield that my AC is not getting cold and that there was something really wrong. They sent a servicer who did the repair. The techs changed the Freon and a cable and I paid a lot of money. This year, the issue happened again. Because of that experience with American Home Shield, I had a company also check the unit for maintenance and see what was wrong. They also switched the Freon and the tech said if it happens again, the air conditioner needed to be changed because it's really old and there's nothing that can be done.

I called American Home Shield for a rekey service and their rep was wonderful. She got me hooked up with the key company and I was able to book an appointment right away. The tech was great and very efficient in what he does. There was no mess and he completed the job in a timely manner. The only thing with American Home Shield is there were some instances where I needed to get stuff done and certain things were not covered.

It’s hit and miss with American Home Shield. I understand that they’re in business to make money. But sometimes it seems they try to find reasons not to cover items. For example, my dishwasher doesn't clean dishes properly. Some days, it works. Some days, it doesn’t. If the technician is there, it runs properly. When they press the button, they say there's no mechanical defect. I got to put up with it until it truly doesn't run. If I wasn't paying what I pay each month, I would have just replaced the dishwasher on my own. If I have an electrician come, they’ll fix some items but not the others. Again, I chalk it up as a loss. Most of the contractors that have come have been good. However, sometimes, the customer service reps are very difficult to understand. Even explaining things that seem rational and straightforward, the workers don't always seem to understand that. That could be annoying.

Updated on 10/05/2022: We have been without air conditioning in our top floor for over 3 weeks at this point. They ‘say’ it is approved but our service provider says different. We have been unable to get answers that is needed. Also with their lack of approval our unit has leaked all of its Freon requiring us to spend an additional $700+ because our contract only pays for a $10 per pound. (If you use them check your contract.) Freon is approximately $125 per pound. Is it common for a warranty company to be so slow in approval?

American Home Shield is great. However, I'm not too pleased with the last contractor who brought in the washer. I called Home Shield and they gave me a number to call. I called and told the contractor my problem. This was on a Monday. The rep said, "Well, we'll not get it there till Friday." I said that that was a long two weeks. Then she said, "That's the only way we can do it." And she said I could speak to her manager. I told the manager the rep was very rude on the phone. The manager told me and explained this to me and said the contractor only goes to my area two days a week and the next available one is Friday. So, I'm still waiting for my washer.

I had a claim to American Home Shield on the garage door. It worked out okay. The guy came, and he did show me what to do and the button to do the garage door. After he left, he let me know that I would have to convert the hardwired garage door to a plug-in garage door for them to work on it. At least he gave me enough knowledge that after he left, I found out that it had tripped a breaker. Once I knew where the actual push button to open the garage door was, I could get the breaker set, and then my garage door works fine.

I had an issue with my washing machine. The techs had the part that they said was the problem. They repaired the machine but a week later, it started acting up again, and there ended up being another problem. The website for the repair people wasn't allowing me to reschedule. I hate that everything's completely automated these days. So, I had to call American Home Shield and tell them what the problem was. I wasn't supposed to be charged because it was within 30 days. Otherwise, it was fine.

Everything that has broken in my house has been replaced or fixed. No problems. No questions asked. If it breaks it, it gets fixed. You have it. You're not in a hurry to try to gather up thousands of dollars to hurry up and buy something. If you're paying that premium every month and you only have to pay $100 for a repair, I don't care if you pay thousands of dollars down the line. It's worth it because you're not worried about it. That's off your chest. So, if my washer goes today, I can call them and say, "Hey, this is what's going on," and they will send a tech out to try to fix it for a $100, compared to me trying to hurry up and find $800, $900.

The AC has stopped working. Somebody called us about the time they were gonna be out here. They came and then they called us back about what they had done to repair it, what they had seen, and what the issue was. Everything was great. American Home Shield responds quickly, and they're pretty fast once we submit the issues that we're having. They don't take long to take care of the issues. We've been very pleased with them.

American Home Shield is a good company. They always send somebody out quickly. A plumber recently came out, looked and said, “It's not the water heater.” It was the AC unit so we got switched to an HVAC company. A repairman came out and fixed it. He was thorough. He said that something was clogged and he unclogged it.

I've been very satisfied with everything that I needed. It's one of the things when it rains it pours situations with the old home and issues that happened with it. I just happened to have American Home Shield when I had some problems going on and was able to use it. I put in two claims for the AC. One was for the AC unit to be replaced, another was for the ducting in the house. Not all of the vents in the house were getting airflow through them. The contractor that I used was very nice. He was super helpful. I was able to make an appointment right away and take that out quickly. Everything seems to be working that they worked on good so far.

American Home Shield sucks. They raise my rates 10% a year. I recently filed a claim for a pool pump. They fixed the bad bearing in the motor, but they refused to fix the plumbing. They said it wasn't due to normal wear and tear. This is the second time with pool equipment that they've refused a portion of the service. Once was on my pop-up system, which is part of the plumbing, and now, another plumbing, although they say they cover all the plumbing. As soon as I can find a new home warranty company, I will drop American Home Shield and pick up the other company.

American Home Shield takes care of business and they're one of the best home warranty companies. I had a good relationship with my title rep. I told her that I was a real estate agent and I recommend American Home Shield. I had two plumbers come out and they couldn’t fix my issue. But the last plumber I had was really great and fixed the issue in 20 minutes.

When I had some toilet problem, I called it in then a plumber came out, fixed it, and told me everything about it. I enjoyed what he said. I would tell people to try American Home Shield and take a chance on it. It's good.

The refrigerator's drain line was plugged and the refrigerator was leaking. Also, the icemaker worked, but the door of the shoot from the ice to the outside was not working. So, the ice would melt in the icemaker. The contractor fixed that as well. They put a new door on it. Everything went fine.

The AC at my son’s condo wasn’t turning on and he called American Home Shield. He called last year for a similar issue and did not have a great experience. But this time, it was much better. The contractor was very professional, clean and knew right what to do. I purchased a thermostat and asked him to put it on. And everything’s been great.

The techs fixed my freezer on my refrigerator. They also came out to do a maintenance on my air conditioner. Both times, they were very friendly and the service went well.

When I submitted a claim with AHS, they told us who was going to come. Then Coulee Locks called us themselves and told us that they would come and gave us the guy's name. He showed up and was very good. Everything was functioning lock-wise.

The dryer did not have any heat when we did a load of laundry so I went online and scheduled a service call. Triple Crown Mechanical came out and the technician was awesome. He replaced the heating element and the relay for the heating element.

For some reason, my AC stopped cooling. I was afraid that it was a coolant problem. United Air Temp came out, looked at it, and it looked like something was shorting it out. They were able to quickly diagnose it and fix the air conditioning unit. So, my experience was really great. It was a good deal. As far as American Home Shield, I like the ease of making a call and the appointment was established that day. Everyone came out on time. Also, regular payments to American Home Shield prevented me from having to make a big large payment. I just had an opportune time.

I’m happy with the service of AHS. Recently, I had my plumbing worked on. There was another part of the plumbing that they wouldn't cover, so I wasn't too thrilled with that. Other than that, it was all right. The plumber was also very nice.

American Home Shield is pretty good, except I'm still right in the middle of trying to get one repair done. Ace came out and checked it out. Having the warranty gives me peace of mind that if something were to go wrong, you only have to pay the little deductible.

I would tell others AHS has proven to be handy for us. I had a claim for the air conditioner several months ago and All American Services, the contractor, was good. Most recently, the washing machine was not spinning and it took two weeks to get the repair done.

I've been very pleased with American Home Shield. The coverage has been good. Sometimes when I talk to their customer service, it's a bit difficult getting across what the issue is and that they get it logged incorrectly. But we work through it. Diamond Garage Doors came recently for the spring above the door that broke. They were wonderful.

American Home Shield sent A&M for a water heater leak. They were pretty quick to fix it. There’s been no issue.

We had an issue with our hot water heater. It was quite old and AHS replaced it for us. When we filed a claim, the techs came out within one day. We had Van Allen and they're a very good plumbing company. We had polite workers, too. They needed approval for a hot water tank because they could not repair what we had any longer, and they said that the approval would come fairly quickly. But then they would have to try to find a hot water heater. So, after they got the approval, the insurance company told them it was at a warehouse somewhere and they picked it up on the same day. Aside from this claim, we also called AHS out a couple of times and we had issues, but they took care of them. So, we kept the policy all these years and we’re extremely pleased with them.

When the tech came, he tried the washing machine and there was no water coming. He said the issue was something concerning the water and that the needed part had been discontinued for that brand of washer. He was a nice guy and his attitude was good. The washer that we have now is working.

I like American Home Shield a lot. On their end, it's extremely fast. Sometimes the service may take a few days to get them to respond. If you call on the weekend, you might not get a call till Monday. But usually, I have somebody out within a day or two of my call. I've had everything from the dryer, the washing machine, and the microwave. I've always been satisfied with what happened with my technicians. They've all been very polite and on time. They work hard and don't leave a mess. I just had them last week come in and do the fan that was out in one of the bathrooms. That guy was in and out in 10 minutes. He told me, “I have to replace the motor.” He went to his truck, came back and replaced it. There was only one time I was disappointed with American Home Shield. But it was also a weekend thing.

For my recent claim with AHS, I had a leak in my water heater. The techs that came out fixed it. I've normally never had any problem with American Home Shield when it comes to service. There was only one incident years ago that took them a year to fix something. But that was the only problem I ever had with them.

I filed the claim online and I spoke to someone. Good experience. Also, the contractor has come and fixed the plumbing. They were very good. I'm very much satisfied. The only thing was they charged me the coming fee, which was okay, but after that, American Home Shield charged me around $250 most. I don't know why, because I am in their platinum plan. So, everything should be covered for free, except a visit fee, which is $75. But they charged me $235 most after that. When that Grade Plumbing guy came, they had the bill for $235 through AHS. I don't know why should I have to pay that. Even the guys who did my thing were also surprised. They said, “They should not charge you anything.” When I called AHS, it was on the hold 45 minutes to one hour. I'm a working guy. I don't have that much time.

I like the idea of security that if I have a problem, I can get it fixed. But I feel I got ripped off. My air conditioning died one afternoon, and I called American Home Shield. It worked fine on the morning of before I called around Friday 11 o’clock. When I started checking it out, I realized it wasn't working at all, and I called. I called midday on a Friday before the holiday weekend. I'm in Las Vegas. Not only is it hot, but I was sick. The rep said, “We won't be able to get anybody until next week.” I said, "I don't know where you're at, but we are under an excessive heat warning. And I'm sick. And I really, really need this fixed.” She went away, left me on hold. A few minutes later, she came back and said they would be out in the morning between 8:00 and 10:00. I was thrilled and I said, "Thank you." And they did, they got there bright and early, around a little after 8:00. And they went out and checked the unit. Was out for a very short time and came back.

I've been having the same problem since I moved to the house. There was no hot water heater since August 8th. We had an inspection in July and it was good but when we moved, there was no water pressure. I had the guy named Steve from Home Inspection Shield and he said he didn't wanna do the job. You have to get into the ground because the ball valve and the water valve were not working. That was why we didn't get any pressure. He would have to break the cement in the ground and he didn’t wanna do it.

American Home Shield is excellent. I did a claim for the knob that was broken off on my dryer. The contractor ordered the part then they came out here and put it on. They were wonderful. I’ve had past claims, too. American Home Shield gets the job done.

The electrical work was very simple and it got fixed very quickly. Everything is working great. Having AHS is very helpful. No out of pocket or big out of pocket expense.

The technician did a good job. This was the first time I used American Home Shield and the experience was great.

The dryer was not drying and the contractor fixed it. It went very, very good.

Water splashed out of the main hot water box. It just poured out. The contractor was polite and they told me that the inside of the tank is broken. But nothing is working. It's weird that a company called me at six o'clock in the morning and asked me how I was doing. No work has been done. And I'm hoping the claim is still there. I was told four days ago that somebody would call me in two weeks to let me know about my claim, then they're gonna order it and then, they'll schedule it. I’ve had no hot water for three weeks now because the tank’s no good and the repair guy shut the water down. The tank has to come out and the new tank has to be put in. It’s been taking a long time.

I like being able to call American Home Shield and getting service done promptly. I used AHS once before in the wintertime for my heater. They took care of it. I had them recently for my AC. The contractor was good. They also took care of it. So far, we're satisfied.

I had an issue with a solenoid switch on the compressor on the refrigerator freezer. I reached out to American Home Shield by phone and they were fantastic. A tech came and I watched him do the repair. I've had good service with American Home Shield and I've been with them for many years. They replaced my air conditioner.

My compressor went out and AHS sent Heat & Cool Care. They cleaned the compressor, made some repairs, which seemed to fix things. But 36 hours later, went out again. But, the guys that came out were wonderful. They explained everything. They talked to me about the capacitor and things I didn't even know about. When they came back out, they did some other adjustments and it still continued to be a problem. The part of the unit that's in the house, where the furnace is, the water pump was not working. I had a water leak that was occurring. But they got it up and running again. We bypassed using the water pump and I had a bucket that the water would go into until they could see if they could find a compatible pump.

I like American Home Shield's referral plan. It's easy. People come out, they're professional, and they resolve my issues. They've been very helpful in all aspects of service. Budget AC Heating & Plumbing was one contractor I had and they did fine. American Home Shield is excellent and I’ll refer people to them.

Dealing with AHS has been rough and submitting a request was kludgy. When the contractor never showed up, I took care of the issue in a different way. I was supposed to get a refund on that and that took months. So, it locked me out of my contract that I'm paying for every month when I didn't have any access to anything. That's ridiculous and that thing needs to happen faster.

The refrigerator started leaking. I called American Home Shield. ADA Repair looked at it. They said they had to order a compressor. It took a week before they came back. They put in the compressor and replaced that. But it still didn't seem right to me. So, I had to call them back out. They said, “What seems to be the problem?” I said, “It's not making ice. I'm not sure what the problem is.” I said it was making ice before. He said he had to blow out the line. So, he used some little pin that I found and he cleaned out the line and made sure all the settings were right and he was on his way. It seems a little colder than I normally run it, especially the refrigerator. But everything's working fine.

I have been an American Home Shield (AHS) customer since December 2008. I have had to call them three (3) times to fix a problem covered under my contract. However, although AHS lists items as covered, it is limited to the point they cannot cover the costs of any repairs you may need in your home. My toilet needed to be replaced in July 2018 (10.5 years of paying monthly to AHS). At first, I was denied as they deemed the problem "the bolts were too tight, and they do not cover this." I fought it; as I have mentioned, I've been an honest paying customer for over 11 years. After several back-and-forth conversations with AHS, they agreed to replace the toilet with a much smaller, cheaper model. I wasn't asking for an expensive model but an ADA-compliant that I had in my home. Eventually, I did get a comparable toilet a month later. Paid my $75 deductible.

Avoid AHS at all costs. I had no AC for almost a month and they completely ignored me. Was talking with some lady Tina who kept promising the world and then would just stop responding. I ended up having to pay to get a new AC on my own ac because they DO NOT CARE about you. They just want to get you locked into a subscription so they can drain your bank account over years and years. Biggest scam. Can't believe they are even in business.

They are a complete scam! Buyer beware! I've been waiting 3 weeks for AC repair and they still haven't ordered the part. They require contractors to order parts through them and that seems to take forever. They tried blaming the technician, but I contacted them and they claim they not only sent the request but have email receipts showing where they sent the request. They are very quick to take your co-pay and very slow to return it, and never actually fix anything. Keep shopping, don't fall for the good reviews, those are probably fake. Just check their twitter to see all the unhappy customers.

As a realtor I have dealt with many different home warranty companies. Very few are worth the cost as they are very difficult to deal with. American Home Shield takes the cake. They sent out repairman to my property for a plumbing leak multiple times over the course of a year and a half. I finally had to hire a master plumber myself who determined that there was a hole in a pipe which they never caught. The master plumber caught it within five minutes of being in the house. In addition, they refuse to reimburse me for the cost of the master plumber.

My microwave wasn’t working, so I did a claim online and American Home Shield had someone come to fix it. The guy did an excellent job.

A lot of times, I can't understand a word the AHS reps are saying. I'm also not sure they can understand what I'm saying. We had a hot water heater issue. It was really a mess. We had to spend a month without any hot water because AHS didn't cover the upgrades. But the techs that came out for the stove were very prompt. But most of the time, it takes a little while. But they're okay.

Having American Home Shield is worthwhile. The contractor gave me a phone call, scheduled the appointment. They were quick, very friendly, and did a good job.

American Home Shield sent someone who worked on my air conditioner. We needed it working, and it's working now, so we're okay with it. The tech was very professional. He did what needed to be done and he asked questions about it.

The contractor was supposed to look at the bathtub first because the water was backing up. But they did nothing about that. They just took out the little drainage and cleaned it and said, “Well, every time you take a shower, whatever, bath, just clean it out.” They didn't snake the drain to begin with. Also with my other shower, the cold water wasn't coming on and it was just hot water. They said, “We have to go to the attic and check that out to see the connections and all of that,” but they never did any of that. They wanted to charge me more and they never got back with me. I'm very disappointed with American Home Shield.

The techs knew what they were doing. They got the part in and it works. So far, AHS has been all good. We get services and we don't have to worry about trying to find a person for whatever we need.

The repair guy that American Home Shield sent came out and fixed the AC in 20 minutes, and it's been working fine ever since. AHS’ service is fairly good. I'm unhappy with the way they do some things, but company policy is company policy. They fixed my microwave, my washing machine and I had them out for the air conditioner. One time, it was low on Freon and AHS didn’t cover the Freon but that is in my policy. Some of the people they send out are excellent and some are very unreliable and very shady. But if you complain at them hard enough, they'll send someone else out.

My recent claim was for a new faucet that was leaking. The tech was very good. There was no mess.

American Home Shield is very responsive. The folks that came out were very responsive, too. So so far, very good. We had to get the ductwork disconnected so the plumber could come back out, but what I decided to do is go with the plumbing firm that connected with the HVAC firm. I did not go back to the plumber, but he was very nice and inquisitive and was great.

My only experience with American Home Shield has not been good. I called up and told them that my garbage disposal wasn't working. They said, “We can send someone out there in a couple of days.” My son met them out there. And the technician that came out was a plumber. He checked it out. And he said he tried his best, but that there was a nail stuck in it and it could not be repaired, and it had to be replaced. And he said, “I don't think it'll be covered.” Two days later, I got an email stating that it isn't covered, and that if I wanted to go forward, it would be $275. I thought about it. But I couldn't afford it.

My washing machine was not working. It wasn't draining and it wasn't spinning or doing anything. The fabric softener also never went in when I ran the machine and it was making really loud noises. I submitted a claim over the internet, and it was very convenient. When the tech came out, he fixed the machine then told me what was wrong. There was a piece of clothing stuck in the drain.

My daughter used American Home Shield a lot that's why I went with them too. So far, I've had one experience with them. I needed to get a new garbage disposal. That wasn't critical that it had to be done in a couple of days but it was a long wait. I'm concerned that if I have my refrigerator go out, that would be a long wait too. Other than that, everything was fine. The only other thing is I've been asking American Home Shield for weeks to get the little booklet that shows everything. I've called three or four times and they keep saying that it's coming.

Recently, the washing machine was not spinning. I put the request in on one day, and the initial service provider that AHS assigned to me couldn’t get out for a couple of days. It was a washing machine, so it’s not a huge deal. But when it’s inconveniencing you, it becomes a huge deal. It was a day longer than they were supposed to.

The tech from Advanced Home Services was very nice and everything was taken care of right here. But I don't like American Home Shield. I've had them for years and every time the techs come, whatever's wrong is not covered. AHS said my microwave is covered as long as it works inside. I said it’s the whole front seal off it and it can't be fixed because they can't get a part. They wouldn't replace it and I had to go buy a microwave. They wanted me to sit with this ugly thing in my kitchen, with its gears showing.

AHS sends people out to fix my stuff with no problem and the people do their jobs. A most recent claim was when my refrigerator had a cracked ice bin and it was not working at all. A tech came out and put some kind of red light in the refrigerator. He said it needed some parts ordered. But when he went back to American Home Shield, he told them nothing was wrong with my refrigerator. AHS sent me a new contractor, KN Repair, and I got a new refrigerator. It took about a week to get processed and they sent me something similar to the refrigerator that I had.

I'm satisfied with American Home Shield. It's a peace of mind to know that if something was to go wrong, it would be taken care of. Recently, the refrigerator was leaking water. They sent a refrigerator repair, and it was done well. The tech was very thorough and didn't rush. He explained everything and was very knowledgeable.

Our AC was working great. Then all of a sudden, it just wasn't working at all. I called AHS to submit a claim because I was having trouble using the website. They set it all up for me. It was a great experience. It had been about a week from the time that I had called to the time that the techs came out. But he said, "I'm really glad that you called because I'm gonna be at Ellijay, and I was just going to stop by." He said that he would be over that day between 3 and 6 o'clock and he was. He checked the thermostat. Then he went outside. He said it was an electrical issue and he fixed it. AHS just gives us peace of mind. We've had issues in other houses where we've lived and we've always had a home warranty and it pays for itself if there's an issue. Sometimes there is not, but you, at least, have the assurance that if it was, it wouldn't take your emergency fund.

When I used the policy in the beginning, it was great. But when I recently used it, it's not the service that I was used to as far as getting a response back and answering questions. I made a claim because my microwave was sparking and it was a loud enough spark that anyone in my house would hear it. I called someone to come out and when he tested it out, nothing happened. Two days later, the same thing happened again but I didn't call them back out. Calling someone out for $100 was expensive and to have it not be fixed got me to the point where I decided that I was not going through the policy again. It wasn't worth the risk and I just bought a new microwave.

I called American Home Shield for a fan blade on my AC that had bent and cut through the cord. It was a nice call, and they to let me know that they were gonna schedule somebody to come out and that they would call me back to schedule it. I’d tell friends that American Home Shield is worth the money.

I had a leak and the AC was clogged. I called AHS and it was very difficult to get through them. I had to wait almost a week later. The people that I got recommended to were no longer serving AHS so I had to call back. The contractor list that they have is not updated and that put me three days behind. Then, when I called the people that are supposed to come, it took them three more days to come to the house. But the people that came to the house were very professional. They cut some pipes and they unclogged the pipe that was clogged.

In our previous home, we had a different home warranty and we were not very impressed with them. I’m so glad that our Realtor broker suggested American Home Shield. Within a few weeks of moving in, our septic system broke. They’re sending out really great service providers. Even as I’m reading reviews of the different companies they’re sending out, everybody else is having great experiences with them. With our previous provider, I would constantly read reviews and everybody they were sending out constantly had bad reviews.

American Home Shield is a bit expensive, but their service is better than others that was why I switched. They respond a little bit fast. I like it. They use very good companies who come on time. Having American Home Shield, I only need to pay $100 for a repair. But if they can lower the price, it will be better. They increased their price a little bit.

I serviced the AC units about two months before and the guy told me they were fine. Then one of the units stopped blowing completely. The other one was blowing cold air but it was not as cold. So the guy came out and he fixed both of them within 20 minutes. He swapped out the little battery pack unit for one unit. Then for the other one, he showed me the board was burned out. He ordered the board and they resolved it last week. It was working fine.

My dishwasher stopped working and then one burner for my stove stopped working too. They fixed them both on the same day. They ordered the part and in a week, they came back with the new parts. It was great.

Service is excellent. When things arise, I just have to call one person instead of calling around to get several people. The AC wasn't cooling the house and I got a call from the techs stating when they would be coming. The tech's service was great. He was very professional and friendly. They were ready and he had the part that was needed. It was amazing.

There were still some problems with the AC. The coils have frozen over. The tech wants them to thaw out and he will be back on Friday to finish the repairs. He told us that we would need to turn the AC off between 24 and 48 hours before he returns. But it's so nice to know that we don't have to search around town to find someone to repair our home appliances. That’s what we love about American Home Shield. Also, the customer service line is always knowledgeable, friendly and helpful. The crew that they sent out to us was marvelous. And we love the communication lines and the total package.

The AC wasn't working. Whatever the tech did, it worked. The AC works fine now.

ATR Heating & Cooling were great. My air went out and they had to come out and fix it. The AHS rep I spoke with when I submitted the claim took down all the information and I got a confirmation email and they had them come out. It was within 48 hours because it happened on a Friday, but it was very hot that weekend. So, I called back to see if they could get there earlier and she said they would have someone at 48 hours and they would have somebody come out as soon as they could. I got a call back on that Saturday evening from the company and they came on Sunday. Every time I've had to use AHS, I haven't had a very negative experience at all. I have referred several people to American Home Shield.

The serviceman who came out here for the water heater coils that were bad was informative. He let me know exactly what was going on the whole time. They took care of it real quick.

American Home Shield is reliable and they do a good job. The last claim that I made was when my ceiling fan was wobbly. I just called it in and it was easy. They told me who was going to be coming and that he would contact me when he was on his way. My ceiling fan had one wrong screw in one of the blades, and one of the blades was ready to fly off. The repairman had to take it apart, and everything went really smooth.

American Home Shield's service is good, and I enjoy it. Every time I call them, they get stuff ready and in time. Recently, the ice maker broke and the contractor they sent was good. He was a real nice guy, and he fixed the ice maker, but there was no water coming through the line. However, that was on my end because where the water was supposed to be coming out wasn't coming out. I had to have a plumber come out and reline the whole thing. I recommend Home Shield all the time to other people. They're doing a good job.

We had the house rekeyed. The tech was very professional and friendly. He changed the locks on three outside doors. I got very good service. We've had a good experience with AHS. The warranty was easy to use.

I submitted a couple of claims to American Home Shield, and both of them have been resolved satisfactorily. J&L came out and they've done an excellent job. Each of the service requests I've put in has involved more than one thing. The first one was resolved in one visit. The second one took two visits because there were four different things that I asked them to look at, but they were all resolved.

So far, service has been good. Also I've noticed that a lot of the companies they contract with are independents or small firms and it's nice to have those. Also, we've had good responses having people come to the house. The techs have been able to fix issues or tell us what's wrong. Recently, I had an issue with the AC unit. The tech diagnosed it fast and replaced that particular unit.

American Home Shield was the top-rated company that I found. We had a big problem with a pipe the first couple of months that we lived here. And besides the $100 service charge that we were charged, AHS covered everything else. They sent multiple technicians out and all of them were extremely helpful, on time and courteous.

The air conditioner wasn't cooling down. It would stop at a certain temperature and then it would kick back at about another five degrees higher. I filed a claim online. It was late on a Sunday night when I did it and they called me on Monday. The contractor, Fleshers Refrigeration, said they would be out the following day. We were the first appointment on their agenda. Their service was excellent when they came out.

Our sink wasn't working and they fixed that, but then, it was leaking some water so they had to come back again and fix it. The technician said to wait for a couple of days just for the water that is leaking to evaporate. But overall, American Home Shield is very dependable.

I had a problem with my kitchen sink that was clogged. The plumber was very nice. Then, I got a call from a representative at AHS and he said, “I understand that you had a grease clog in the sink. That's something that you can be responsible for avoiding. If that happens again, just wanna let you know that won't be paid for.” That was a freak thing that had never happened to me before. Even the plumber said, “I have four kids. Things like this could happen.” When she said that, she said it like it was a one-time thing. But the plumber was very good. She had the snake and she showed me. She even gave me suggestions on boiling hot water and running that down the sink monthly.

So far, so good. I have the peace of mind knowing that something will get fixed. It's the same thing as having any warranty, but the difference with American Home Shield is that they deliver. I've had a warranty with somebody else and it was a bad experience.

The AC's fuse needed to be replaced. The tech came out and called us at our home. We were in Seattle. It was down in Arizona. So, he followed right through. He was right on it. He did good.

Myers had to come twice for my AC unit. The last guy that came out was more explainable and did pretty good. The first one did good too, but he didn't explain. He just came and did his job. But overall, I didn't have an issue with Myers. I appreciate American Home Shield. They've been going out and I don't have the stress of what I'm gonna do if something happens. I thank them for all the years of making sure that I was okay.

I hate that I got American Home Shield. I was thinking about going with somebody else because I've always had problem after problem with them. It's very disheartening to me to go through the things that I go through with them. The AC was blowing out warm air. I called AHS and set the claim up like that. It was easy once I got through, but it's very difficult when I can't understand the reps. It's very hard to distinguish what they say.

On 10/21 AHS sent a technician to fix my garbage disposal. The plumber replaced the disposal and pipes. 6 months later the same plumber from AHS attempted to fix my shower & couldn't. He broke my drain. It took 3 months for AHS to send a different plumber to fix my drain. I had to buy a new drain cover to replace the broken one. Last week my kitchen sink wouldn't drain so I called AHS. They wanted to send the plumber who broke my drain, but I asked for a different plumber, the one who eventually fixed my drain.

My AC would stop blowing or blow hot air instead of cold air. We would have to turn it off for a certain period of time to turn it back on. We ended up calling American Home Shield to have someone come out and look at it. The company that came was awesome.

I had a pipe burst downstairs. The claims process went pretty smoothly. I've had other experiences with American Home Shield, but this was one of the better ones. The first claim I've done took two weeks to get someone out to my house to fix the AC. They said that they don’t have anybody. That was the only time that happened. But American Home Shield could get contractors on the weekend. Also, I would like to see the detailed receipts of what they covered versus what I paid. Otherwise, it just said it's paid and that the job is done.

The garage door opener would not open and it was because the gears were out. I made a claim and American Home Shield was excellent. There was this dude who got the gears which he brought back and put in the thing for me.

My AC stopped blowing cool air so I submitted a claim to American Home Shield. A couple of days later, they sent somebody out. The technician came and he did some rewiring on the unit outside. It worked for a day. But I submitted the claim again because it was not working that night. The air was blowing hot. About two days later, somebody came out again. The person checked outside and upstairs, and they told me that there was a clog in the draining pipe of the unit that was clogged and it was backing up some water, so it did an automatic shut-off on the AC unit. So that was why the cold air wasn't blowing through. He worked on that and it started working again. I haven't had any problems since then. The contractor was pretty good. They called me before they arrived to let me know when they were getting here.

We have had a policy with American Home Shield for close to 15 years. We have gone several years without needing any service at all and then we've had a couple of situations where we've had to fight to get something done. Our biggest issue with them is the timeliness. But there's usually someone assigned to the repair, and then they come out and make an assessment. I messed with a dishwasher for five months. I also had a situation with a washer recently. The guy said, “Well, I'm gonna write up something. I think it's gonna have to be replaced.” I just went out and bought another one because I did not want to mess with American Home Shield to wait on the paperwork. When they finally got the bid thing, I just said I wanted a cash out. So they offered me a portion of what I replaced.

I had a claim with an appliance and that was not a good experience. I had a washer and dryer that was outdoors and I did not know that AHS did not cover things that were outdoors. The tech wasn't very friendly about it. He said that they couldn't touch the machine but he looked at it. I said, "Well, maybe American Home Shield will cover it. Can you let me know?" He said, "Well, I had to talk to American Home Shield and see if they will cover that." I waited for him for two weeks but he did not call back. I tried to call but he never took my calls. That was rude. He could have called to say, "Sorry. I'm not coming back to fix that” or “I don't want to fix that." But he just stopped communicating. I have asked to not have that tech back and I don't want him near my other appliances.

American Home Shield is generally easy to work or deal with and there's easy access. I've had them for the last three years now and they're responsive. They have been able to get me what I needed. They are very timely and I am able to get people to talk to me. If I log a request, immediately I get assigned to someone. Initially, American Home Shield had some vendors that didn't work well for me. But they were able to change after I asked. When I had issue with the refrigerator that was leaking at the back and the fan stopped working, techs came. It continued for more than a month because the actual problem could not be detected accurately. Initially, they tried to fix the pump or a leakage there. It took a few times but they were able to resolve the issue.

I have three houses, and all of them are covered by American Home Shield. Experience-wise, it’s a mix. Some are good, and some are not so good, especially the time taken to get some issues when it is raised to resolution. Sometimes American Home Shield doesn't have enough of outsourcing companies to send the technicians for, so that takes longer. Each time I have to wait for a request, I think whether it is worth the effort or not. I pay so much money every month, and when I am raising a request, it takes so much to convince that this is a real problem and that this needs to be addressed faster.

Years and years ago at a different house, I had American Home Shield. And I did not like them at that time. No matter what was wrong, they found some reason to say they didn't cover it. I gave up on them. But on this house, the service has been really good and AHS has been really easy to deal with. It takes a day or two to get somebody to fix something. Their technicians are all well-groomed and pleasant to talk to.

There were multiple things that the techs needed to repair and they repaired all those things. They came out fairly quickly, too. But this is the first time I've had a good experience with American Home Shield. The first two service things I had with them were very difficult. I had to call the Consumer Affairs for the state of Florida, the Better Business Bureau, and Internal Affairs, and they had to arbitrate between us.

American Home Shield has been a good insurance policy in case something breaks down. I've used them for some air conditioner and hot water heater issues. Everything went smooth. The contractor resolved the problem.

We were having difficulty with some of the electrical outlets not working. The contractor discovered that a light switch that controlled those particular outlets was up in the attic. Where the light switch is, it was in the off position and that was why they weren’t working. They tested some other outlets that we wanted to have tested also. We didn't have any difficulty with them at all. We've been satisfied with the performance that we've been getting from American Home Shield. We've been with them for quite some time. We have three different accounts with them. It's a good program.

American Home Shield is really good. I used to have them at my prior house and they did really well there. In this home, I used them once and it worked out wonderfully. We had one of the fans go out. After making a claim, they went ahead and had that replaced. The technician was great.

Anytime we've called, AHS have sent out a company that's done the work. But I noticed that when we called in for a claim, they'd send it over to the contractors but the contractors weren't contacting us. I had to call American Shield back to find out who the person was and I had to contact them to set up my appointment. I didn't know that would happen until I did my first go-around. But ever since then, whenever I called a claim in, I'd get the information then I'd call the contractors. And they'd say they see the claim there and everything gets set up. The people are here within a day or two, depending on what the situation is. There were no problems and everything worked after they fixed it. Every single one of the contractors that I've dealt with not only was very professional when they came, they were really nice as far as interacting with our family. And when I contacted the companies if I had a question, they were really nice, too.

We had plumbing issues and we had two different plumbing companies come out over the course of this, but I had no issue with either one. They were both professional and transparent with the issue. They had to come out a couple of times for the shower but they were able to get it working.

The service has been pretty good. But their contractors are slow and the response time for issues can be long. We had an issue with our AC unit and the techs couldn't come for a week. I can't have hot house with my family so I went out of pocket for that and didn't use the warranty company. Their relationship with their contractors probably could be improved. Other than that, everyone at American Home Shield has been super nice.

The refrigerator freezer was not making ice and the refrigerator wasn't that great either. The man said it was unrepairable. The refrigerator has been ordered. They said it would be about six days or more for the schedule. I appreciate everything American Home Shield did. I had to call them out on two things within quick succession, for my hot water heater and my refrigerator. They helped me. They replaced the hot water heater and they said they're gonna replace the refrigerator.

We had an issue with our fridge and CK Appliance came out and saw that the compressor was going bad. Another company came out and did a replacement on it before so they couldn’t do the work on the compressor. American Home Shield told us to pick a new fridge. We did and it was quickly delivered and set up. The gentlemen were pleasant and thorough, and everything was good to go. I’ve never had an issue with any of the vendors or anybody that comes out to do any of the service work. Everyone has always been respectful and communicated the issues. The first time we ever had to have a new piece of equipment because it wasn't able to be repaired, AHS broke down the process for us and told us what to expect to ease some of the anxiety, and it was exactly as such. Everyone’s been great.

A-1 Plumbing put in a new faucet for my washer line. Also, the outside faucet was leaking. Everything went fine and they were here for probably less than an hour.

I had an American Home Shield policy when I bought my house in 2019, and I canceled it last year because the guy that came out to fix the pipe lied, and then they didn't cover the problem. I got AHS back now though.

I had issues with Airboss. They came here in July because of the microwave and the stove. They had to order parts for both. With the first ordering of parts, that took about a month, because they were not reachable. Every time I would call them, their voicemail would be full, or I would leave a message and wouldn’t get a return call. If I did get ahold of them, they would claim, “We’re just very busy. We’re trying to do our best.” They weren’t professional at all.

Sometimes calling in to AHS is terrible because it's a long wait. Getting a person is a little difficult, too. I have realized I can also do it online, so that probably will make it easier. Other than that, I'm very pleased with American Home Shield. For the most part, the contractors I had had been high quality, dependable, and trustworthy. AHS is also reliable and having them gives a sense of security, especially with rental properties.

AHS is pretty responsive and I get my issue sorted out pretty quickly. It's overall been a pleasant experience and it's easy to use the website and make a claim. My most recent claim was something was causing a backup into the showers and toilets. Before I moved in, I had them snaked because everything was slow draining but I've had both bathrooms flooded since then. F6 Plumbing called me and I explained the issue to them. They had someone meet out with me on the property. They texted me before they got there. They were nice and friendly and they explained everything pretty well. They snaked the drain to try to remove any potential blockages but as it is reoccurring, they suggested I get a camera scope as my next step. They can't do anything further, according to them, until they get a camera into the pipes. They said the pipes are pretty old so there may be an issue somewhere down the main line that they're not able to reach.

American Home Shield advertises services outside of the warranty. Six to nine months ago, I arranged for someone to come do an air conditioning and heating service. That was $75 to do that. The guy came and looked at the AC condenser outside but he didn't go up in the attic to look at the heating unit. I called American Home Shield and complained, was told that I would be reimbursed the $75 and I never received it.

The microwave wasn't heating. The tech did a video assessment and he thought the problem was the magnetron. But when he physically checked the unit, there was a fuse that had blown. He tested a bunch of other things and once he replaced the fuse, there was nothing electrically that he could tell was wrong. It was heating at that point. So he did not replace the magnetron.

I've only used American Home Shield twice and so far, I've been happy with the quick response. I put in the request for the AC yesterday. The contractor came out today. They have to order a part and I don't know how many days that will be. But I had them come out a few weeks ago, and they fixed it the next day. They've been texting and calling. They've done a great job in communicating.

I have an active claim for my air conditioning. The techs took out the coils and the compressor on the outside. They are attempting to repair them because there is a leak. But they determined that the repair isn't holding and they said that I have until Sunday to continue to try. It's more than likely it won't hold so they've already scheduled an appointment for Monday for installation for the technician to create a quote.

So far, the service has been pretty good. We had an issue with a dishwasher and then a refrigerator went out. They came out and repaired the dishwasher and replaced the refrigerator. When they replaced it, they gave me an option. I could either take their cash option and pick out what I want or I could choose from the options that they provide. We ended up choosing from one of their options. It was a Frigidaire refrigerator-freezer combo. It worked out great.

I called around to find out how much the coverage would cost to cover certain things in my house, especially my appliances. American Home Shield had different levels of pay you could use for whatever issues you wanted. I picked the package I needed. I used the service when my ceiling fan wasn't working. Also, my other fans would not work. My bedroom fan was not working no matter what I did. Another bedroom fan had a light that would not work. It was making a lot of noise and shaking. I called the insurance company and they were the ones that picked a service company. DT Electric called me to schedule the appointment. I knew their tech was coming in a truck. He came in a truck with the logo on it.

The guy from Air Doc came out, he looked at the problem, and he left. He did what he was supposed to do. The air conditioning wasn't working. What happened was, I had put a new part on it the day before he came. The part that I put on there was the part that was bad. So when he got there, he just looked at it and said everything was good. He pumped some water out and cut a wire. I like that American Home Shield responded to the claim.

I purchased a home for my mother-in-law and as part of the sale, was given American Home Shield. My mother-in-law used it and it was really good and quick, so I decided to purchase one because my home was 20 years old. I was hoping I wouldn't have to use it. But the AC started leaking so I had to. I made a claim for it on a Sunday and a tech came out on Tuesday. He tried to blow it out but it didn't work. He came the next day because the unit was still leaking. Come to find out the leak was in the tray. The holes were clogged up at the top of the AC and not in the P-trap.

I like American Home Shield so far. I submitted my claim for a leak on the refrigerator, and the guy came the next day. That was quick. However, I was hesitant on the contractor after googling them prior to them coming. So, I was leery on using them. But the guy came out and did a good job. He explained everything to me.

There was a leak in an upstairs bathroom and AHS sent out Discount Contractors. They were great, prompt, and knowledgeable.

Having the warranty is fantastic. But I had some issues with getting the contractor notification sent over. They notified the contractor that they were assigned my ticket and it took a little while for them to send over the paperwork so that the contractor can go ahead and get started on scheduling me for service. But once we got over that challenge, everything else was pretty smooth. My AC wasn't working and they helped expedite the process because I have an infant. The techs who came out were fine and resolved the issue on the same day.

Our AC went out. We had a company come who refilled the Freon and thought there was a leak. American Home Shield came and said that they didn't see a leak. The guy was friendly and professional.

The young man came by and worked on my dryer. It wasn't heating correctly. He came back and replaced the part which he had to order. Since doing that, everything is working accordingly again. My only concern with American Home Shield is they serve as the middle person. I pay a monthly fee to them, which in turn, I'm assuming that if anything is to happen, they put into action what needs to be done. I know with insurance, you have a deductible that you have to meet. Once that deductible is taken care of, whatever services are needed, you go ahead and take care of that. I'm paying AHS to reach out to a third party to come in, but I still have to pay the repair fee, which is $100. Although the service was good, the young man was very kind, respected my home, did what was needed to be done, that part of it I don't understand. That's my only hiccup with that.

My air conditioner was running all day but not cooling the house. A&R Complete Service came out and tried a few things but they weren’t super sure what was wrong with it. The guy ended up running the heat to defrost it and he said something about the coolant being overcharged. Whatever he did, it fixed it and my house was cooling again. Our AC is working totally fine right now. I like American Home Shield a lot. It’s convenient for me to just be able to submit claims to them and every claim I’ve ever had with them has been positive. I have to follow up on my dishwasher though. It broke and stopped drying things. The guy who came out was totally nice and he ended up replacing the blower in my dishwasher and said that would fix it. Then, as of yesterday, we found out that the dishwasher still isn’t drying anything.

American Home Shield is all right. But I'm disappointed about the contractors they get. They don't do the job. So far, I had a bad experience with them. They came in and did the service for my AC. Everything was fine. But one of the lines for the drain of the AC units was clogged. So, instead of going to the drain, it leaked to the outside. I explained to the contractor what was going on. The first contractor came in and should possibly fix it, but he didn't fix it the correct way. So, the water started leaking through the ceiling, and we had a problem right there. It damaged our ceiling. We contacted the contractor, and they told us that they would give us $50 to fix the damage. But $50 would not fix that.

The kitchen sink was stopped up. It was a very slow drain. I sewnt in the claim and also added a few smaller things on there. The guy came out and he fixed the smaller things. He tried to fix the clog but he couldn't. He said that someone would have to come out with a different attachment for the tool that they have because he only had one attachment, and they could get it out. I was happy with that. If I gotta wait for someone else to come out, that's typical. But then I get a notification that the claim was denied and that American Home Shield won’t pay to fix it. Pipe Solutions wanted $400 to come out and clean it. The plumber said in the report that there was a foreign object. I called AHS multiple times, trying to figure out what exactly that meant. Because there's nothing except a foreign object that could cause a clog. If there's not something in there, it's not going to clog. So I was confused on that.

When my disposal went out, the plumber changed it. It went great. But I'm not gonna renew because the rate is going up 30%.

I called American Home Shield and told them the dryer wasn't heating. The board had burned up. The first guy that came out was very nice. He figured out what the problem was and was gone in 10 minutes. He said, “We will order the parts, and we will come back.” I called American Home Shield when the first part came. They informed me that there was a second part. When that second part had arrived, I called American Home Shield back to set up an appointment. In between that period of time, through FedEx Tracking, they were able to track that that part would be here on Saturday. It arrived on that day. American Home Shield was able to send somebody out the beginning of the following week. The second guy that came out was very knowledgeable also. He fixed the dryer. He went a step further to clean out the exhaust that goes up to the roof of our home. That was additional $80 charge for him do that which was worth it.

The AC stopped cooling my house, then I contacted American Home Shield. I went through the app and waited for three days. They weren't finding anybody and they found someone but it was somebody who didn’t service my area, so I had to wait again. When I found someone, I called AHS and told them that that was who I wanted to come fix it because they would take the home warranty. So they called them, talked to them, and everything got set up. They came out, got everything fixed, and got it done quicker than what it took them to find someone so I was happy about it. AHS covered it. But good luck trying to find somebody that wants to work with AHS.

Two months and counting without A/C. Customer service is overseas and they cannot comprehend the basics sadly. You have to repeat yourself and they do not listen nor do they take or read notes. The lack of concern is discerning. I make all of my payments and as a nurse coming home to heat for two months, I can say that not only am I not renewing but I am completing reviews everywhere and creating and sharing with my real estate and insurance friends whom will never add them on their list of warranty companies for sellers and buyers. I suggest you share as well on every platform. When they start losing clients and not gaining any, that's their own fault.

We had a claim for the garage door spring and the wait time to submit a claim was the most difficult part of my experience. But the vendor responded within the 24-hour period. They were professional and they got the job done. All in all, we have been pretty much satisfied with AHS.

I put a claim in for the clothes dryer that was making loud, squeaky noises. It was taking a long time to dry anything. A contractor responded within two days. The guy who came knew what he was doing. The repair took two weeks and I wish it was quicker but there were some parts that were not available. The service was great nonetheless.

I had an HVAC claim and the process was easy. The tech was fas and he fixed the issue. Having AHS is convenient.

The AC kept backing up several times throughout the summer, so I had to call them several times to come. The techs did their magic and had it running. Most of it was a capacitor and one was the fan itself. At the very beginning, the tech had to put in some coolant as well.

There was something wrong with our toilet and there was a leak. A flange needed to be replaced. American Home Shield's claims process was straightforward and to the point. The service people were able to resolve the issue on the spot. So far, my services with American Home Shield have been rendered and that's a benefit in itself. So far, so good.

I've been with American Home Shield for four years now. Every time I have an issue, it gets fixed pretty good. A contractor came out for the AC. When it was running in auto, the inside unit would shut off, but the compressor outside wouldn't. There was a little switch that had welded itself together.

The tech rekeyed four doors. He was great. Get AHS.

We have American Home Shield at a new house and we did the lock change. Kyka Tech came within a week, and they were very fast. They were really good and it was done within an hour. We also have a previous house, and having a home warranty is the best experience.

I got an ice maker which is not working. I don’t know how to file that. But the dishwasher also went bad so American Home Shield sent me a new one. They’re very good.

AHS takes the worry out of home repair. Recently, my dishwasher wasn't draining. The tech told me what was wrong and I had confidence in his work. It turned out that all I had to do was string the drainage hose higher than where the water won't pool into it. It was a two-second fix job but I didn't know anything about it. It was $125 to raise a hose off the ground. The tech thought it was unfortunate that I spent all that money.

The people who came for my plumbing issue were quick and they did a great job. I didn't even have to repaint. They did the painting and it was with something that matched perfectly. I'm happy I have American Home Shield. But I'm not too thrilled with the people that came for my refrigerator as it is still not fixed. American Home Shield sent me an email saying a part was ordered. I called this morning and asked if the part was in yet because I haven't heard anything. The person I spoke with said he was gonna call me back. I'm still waiting. It's gonna be two weeks now that I've been waiting.

I have only good things to say about American Home Shield. When I've had my appliances repaired, everything worked out great. I've been very happy. The recent contractor did such a god job. The tech kept looking to make sure that when he left, everything was perfectly clean. He was extremely polite and really careful too. Look into AHS. I've always had really good luck with their service.

American Home Shield is prompt but they don’t have the greatest companies that come out to your home to cover the services on our appliances. We've had AHS for many years and we've also had it not just for our home, but both our properties that we have. They've been good about responding and this is the first time we've had an issue. We were told that our appliance wasn't good anymore and that we would have to replace it. We never had to have an appliance replaced before. I had to keep calling to find out what was going on with our washer. Meanwhile, we did not have a washer and no one ever got back to me from American Home Shield. They have all my contact information. Then when I call, I have to sit and wait for 30 minutes to get somebody or to even get a response. And it's like starting all over again, explaining the situation. The reps are reading me the notes that they're seeing and there's a little bit of a language barrier at times.

I bought a new house and I know that the rekey was one of the free things that came with American Home Shield. So, I scheduled it right away. I got a call directly from Flying Locksmiths saying that American Home Shield's got a request, my address from the phone number, and I said, "Yes, that's me." They scheduled a person, and he was great. He was only there for an hour, but he rekeyed six locks for us. He was quick. We also asked for eight copies of the keys, then I signed the paperwork after. I've never had something like American Home Shield before. But we waived inspections as every home buyer in the world had to do over the last couple of years and having a policy gave us a bit of peace of mind.

The air conditioner was leaking and it's installed above a hot water heater. So, the leak was coming down on top of the hot water heater underneath. It's in a tenant-occupied condo, and the tenant told me first that the hot water heater was leaking, but it turned out to be the air conditioner. It was Friday that I asked American Home Shield for an appointment, and they came out yesterday. Beaches have been out a couple of times. The first time that AHS assigned Beaches, it took a long time for Beaches to come out. My tenant wound up calling another company. That cost me a lot of money because I didn’t have the home warranty. They installed a new air conditioner, so it wound up costing me $5,000 or more. It was busy though, and I’m sure they couldn’t make it and my tenant wouldn’t wait at that time. The air conditioners always die when you need them the most.

Somebody came out to service our stove. The maids had messed up the covers on the burner. The technician came out and explained to us the mistake that they had made and corrected it. He was gracious in explaining to us what had happened. We've been very satisfied with most, if not all, of the services we have received from American Home Shield. They're very quick to respond. The technicians they send out solve the problem, and explain what the issues are. We're quite satisfied.

I've had two different claims, and the vendors who have come have been excellent. It’s the dealings with AHS that haven't been the best. Their customer service is not up to par. It’s a hassle just to get a minor claim submitted. It's almost like they're fighting against the customer. I didn't think it would be so difficult just to get things checked and repaired. I called with questions, and no one called back to answer my questions. Every time I call, it’s a long process just to get an answer. I don’t like them. I know that I would still have to pay if I cancel the contract, so I'm just waiting till the contract ends so that I can find a new home warranty company.

I had two situations that occurred in 45 days period of time. The first time, the AC unit was freezing up. A technician came out and said the outside fan needed to be cleaned. They did that. Then we had some water leakage coming from the furnace. The pipe was clogged. The technician had to open that up, and they fixed it there. The concern I had was I had to pay twice for that service. They sent out two different companies versus the one that was recently out. I wasn't pleased with that part, that I had to pay the fee twice because it was just a bit over the 30 days coverage. If the guy was out the first time, he should have noticed that and should have cleaned out the pipe. Other than that, I’ve been pleased with American Home Shield. Another time, their contractor had to come out and do something on the refrigerator. It was fair.