American Home Shield Reviews

When I put a claim in, the representative that I spoke with at American Home Shield barely spoke any English and he was not understanding what I was saying. He was arguing with me when I asked to speak to a supervisor because he started getting rude. I was trying to cancel my claim at first. He told me I couldn't then put me on hold for 30 minutes. Everybody else except that person has always been great. Sharper Solutions recently came to replace my oven. There was a measuring issue, and all they did was plug it in and left. It barely fits so I had to stand it down a little bit. But they didn't call me to let me know it didn't fit. They just left it like that. I had to come home with my oven in the middle of my kitchen.

I had an air conditioner issue. An initial rep was sent out and they said there was an issue with vegetation. But that was not the case. So we asked for a second opinion. They said there was an issue with the air conditioning, but they said this can be repaired using this said servicemen. So I looked over the reviews of the service person, and it seemed like they've had several complaints with the Better Business Bureau and so many different negative reviews. So I was concerned. Why would I want my air conditioner repaired through this servicer? So then I asked for cash in lieu and American Home Shield offered $100 to fix this whole thing, which doesn't cover anything. So I'm totally not happy.

My refrigerator is leaking from the bottom. I spoke to a great representative when I filed a claim to American Home Shield. Everyone's been a lot better. The guy from Savvy Tech is waiting on a part at this point. He came once and figured out what he needed. He ordered the part. He came back, replaced the part and then it continued to leak. So, he needed to order another part. My refrigerator is not fixed yet. I still am having issues because I have water on my floor and I have a wood floor. At least these people pick up the phone. So, that's a benefit. When I call, they don't leave me on hold forever. I like that. I used to be on hold forever and it was so frustrating. I’m much happier about the huge improvement. Before, I would absolutely not recommend the company. I couldn't stand American Home Shield but currently, I'm feeling better about it.

I called and requested service for my AC. I have an 87-year-old mom that lives with me and the heat was getting to her. American Home Shield really expedited the claim and I had a service man out here the next day. He had the AC fixed up in no time. There was a loose wire on the main air conditioner outside. American Home Shield dis a good job.

My air conditioner went out. We were out of the ability to cool our house for three weeks because it took forever for American Home Shield to identify a vendor who would come and fix it. That was during a time when temperatures were over 100 degrees every day and I told them I've got people with medical conditions in my home. That left a bitter taste in my mouth. It was easy to submit the claim but getting the work done was ridiculous. But the repair service person was very professional. He needed a part so they had to order a part.

The air conditioning quit working, so I called in and it was done within a couple of days. The contractor found problems with the wiring and fixed it. Everything was as it should be. I'm satisfied with American Home Shield.

I've had American Home Shield at a couple of properties and it's a hit-and-miss. They could have better subcontractors. I had a work order set with the subcontractor on Monday. The plumbers couldn't get out there until next Monday so I had to hire somebody else to do the job. That aside, there is a benefit to having the home warranty like when I have problems and I only have $100 to get them fixed.

When I had a toilet that was stopped up, a plumber came and did it. It didn't take long at all. I also had American Home Shield with the icemaker in my refrigerator. That was the worst thing. Sears was the one supposed to come out and I didn't like Sears having to be the one to come out. A repairman came out, ordered the part, and was supposed to come back. I had to take off from work, but they didn't show up. I called and the girl that I talked to was quite short and curt. I asked “I need him to come out. Can he come out this afternoon?". She said no. I asked, "When do you plan on him coming?” She said it was gonna be two weeks before she could get anybody else out. I said, “There's a Sears Appliance Repair guy that lives not seven blocks from me. I drive by his house with the car all the time, so I know somebody's within this area because he's here." She said, "No. I can't get somebody else. It has to be the one that we assigned.”

Pipe Solutions contacted me for my plumbing claim. They were great. The tech told me that there was a problem with the commode and with the pipe. I was getting ready to leave town for a bit, I said, “I don't want you to have to put everything back together just to take it all apart again.” I was happy to save him a step. He said he appreciated that.

I was a little disappointed as there was less coverage than I expected for some recent plumbing work. Also, for my recent dishwasher repair, the techs had to come back a second time due to the manufacturer of the dishwasher having a process of you doing a system test. If it passes, then everything's good and I don't replace anything. It was unfortunate that I had to take time off work a second time to get parts replaced. But it was good service.

I submitted a claim online when the AC stopped cooling. American Home Shield gave me the contact information, name of the company, and the telephone number, and said that they should be calling me soon. When the technician came out, he told me what the issue was and that he got it repaired. He said we should be good to go. Everything was resolved.

The AC was not working properly so I filed a claim online to try to get it taken care of. I got a response instantly and it was gonna take about three days for Arctic AC & Heating to come out but they were able to push it up to two days. Then, I had to call them back out and it turned out that there were loose wires.

I called American Home Shield and they sent out the person to check on the air conditioner. The line was plugged. They had to drain the line and then it worked. They were great.

We like American Home Shield's service well, and I don't have any main complaints. I understand how the contract works and what we can request, and I have two open claims right now. When I call in though, it's call-centery. I can tell they've got a lot going on, and that's not necessarily a bad thing. However, this last time when a plumber from Plumb Genius came out, I had to call four times to American Home Shield and get them on the phone. “Hey, I have this hole in my wall. What are we going to do?” They said, “Oh, yeah, we'll have to contact a contractor and we'll let you know.”

My air conditioning wasn't cooling downstairs. It was on but it was getting hotter. We submitted the claim to American Home Shield on Saturday. Millennial came out on Tuesday. It was Labor Day weekend. We left the house that Saturday. We were out running errands, and it was fine. I came home and my husband was like, “It’s hot.” You could feel the temperature as it just rises in the house downstairs. Millennial fixed the AC the day they came.

When my air conditioner didn't work, I called American Home Shield. It was very easy, and the repair person came out the next day. There was a capacitor that was broken, and he replaced it.

The company that American Home Shield sent no-showed on me and when I started checking the reviews, it was terrible. They would order parts and never get back with the person. So, I was very leery because AHS only has contracts with one or two people in the area that work on those types of things. And that one was that. I pushed and tried to talk to management and I said I wanted to work with a different company. I didn't want these people in my house but AHS was 100% unwilling to change or do anything different so I canceled the claim. We ended up doing it ourselves. But this last round was wonderful. The AC was working but it was not maintaining the temperature and it had a Freon leak. The tech was able to refill it and repair the AC. He was fantastic and quick, and it was super easy.

The contractor did what they needed to do. They explained to me what was going on with the system. And they fixed it and they left. On the other hand, I had some faucet issues. American Home Shield clearly advertises on TV that when you're buying a home, you should buy them because you don't know what's wrong with it. “We will protect you.” The guy who came in, I don't know what he wrote, because he told me something different than the agent. He said, “Yes, we gotta get a replacement on this faucet because we can’t repair it.” And this is the kitchen faucet. He went outside, he called AHS. He came inside and said, “They're saying it’s preexisting.” I said, “Okay. First of all, it wasn't. It wasn't like this. It just broke. Second of all, you can even see the pieces that is here that is broke.” I called AHS and the lady who picked up said, “No, this is preexisting. We're not going to fixed something that your owner did.”

I had a problem with a thermostat that was never operating correctly. I've had it replaced three times with the same kind of round thermostat which was digital. The wiring would not support that. But the repairman was able to install a basic one and make it work. He got out quicker than most contractors. He was out the next day. AHS has been exceptional. Whatever you do, get it.

The very first time that I called AHS, they came right out and fixed whatever was wrong. But this last time put a bad way with me. I put a claim in on September 1st and the guy didn't come out till September 5th. I missed Thanksgiving dinner. I stuck it out because I looked at it like they took care of the problem and I still didn't have to worry about much. Also, the tech was a really nice guy. He fixed what was wrong.

I've had two things that broke down, so having a home warranty was to my benefit. When our oven wasn’t cleaning, EJ’s came out the next day and it was taken care of. My wife was happy with American Home Shield. It wasn’t perfect, because it took a week to get the part, but they had no control over that. Also, I've got an extra freezer that went out. I called them first, and they said they don't cover standing freezers. I haven't had it fixed.

I had an AC system go out and had to be replaced. That whole thing was a pain. I had an issue with this AC last year as well. American Home Shield kept trying to slap a Band-Aid on a 17-year old unit before they finally broke down. When they decided to go ahead and replace it, they wanted to replace it with some cheap, no-name piece of crap. When I found my policy, I was told that the cleaning service would be covered but it was not and I have a rooftop unit. Their cash-out option was horrible. They made me pay for the modification of my roof because a new unit is not going to fit the old fitting and there had to be a modification made to make it fit.

The pilot light went out on the water heater. I tried to reset it and get it to light, but all it would do was just strike. It wouldn’t light. I tried to submit the claim online but I couldn't get through right online. So I had to call and then American Home Shield sent me a text message. They told me who was coming out, and that they should be calling me, and if they didn't call to call them. The contractor told me what time the tech was coming out and he was here at that time. He went in there and took the water heater apart at the bottom and looked at it. He said there was something wrong with the igniter. He said he had to do something else to it to get it to light and it lit after that. Then he said if I needed him to come back out to call him and he left his card here. It was good. American Home Shield has been a good service so far.

I’ve had the service of AHS for two years. I had somebody come out to check my ductwork and everything underneath my house, and I had somebody come out and check the air conditioning system. They just told me everything was fine and ticked it off. I called the people they sent out myself and they told me that I needed a whole new system and ductwork. I had to have all that replaced. But we know AHS is not gonna pay for it. So I went and paid people out of my pocket to get a whole new system and it cost me $13,900. AHS is not a good company.

I used AHS one time and it was nice that they responded quickly and the person showed up quickly to look at the problem. We called it in on a Sunday. They got ahold of us that Monday afternoon and were there the next day.

American Home Shield is not terribly expensive and it is easy to file a claim if you need to. I did one online and it's easy to tell what's covered. I have a good ability to pick that. If I ever had a question, I can go, "Yes" or "No." We were having issues with two of our toilets not wanting to flush consistently. I paid American Home Shield the fee to have technicians come out. The technicians from Best Care were very professional and nice. They snaked the toilets and they said we needed to get new toilets because ours were pretty old. That wasn't the answer I wanted. Also, Best Care said insurance companies don't cover that.

When you buy a house, you need to get a home warranty. I had American Home Shield and they recommended a rekey the second I took possession of my home. I submitted a claim with them and two locks were allotted with the change. A locksmith came right out and he was great. Everything is fantastic.

The service of AHS has been very good. I had a broken washing machine about a month and a half ago, and they came and fixed that. Then my microwave went down. They just finished fixing that here a few weeks back. The claim process was fairly smooth and simple. I just called in, they looked up my account, and they scheduled me for a diagnosis. The company came and diagnosed the problem. All Set Appliance was a very good company. When they got the part, they came back and fixed it. I've been very satisfied.

The air conditioner was not kicking on and when it did, it was blowing warm. I put the claim in at 11 o'clock at night and by seven o'clock in the morning, Qualified Service Systems called me. They came out and got the unit fixed in 45 minutes.

One of my issues was with a swimming pool, and that got handled. There was a leak at the pump and luckily, it was somewhere reachable and serviceable. It was above the pump at the filter, and the solution was to replace a rubber gasket. Luckily, that was all, ‘cause if it was any further, I’d think, “Oh, this is gonna suck so bad.” On the other hand, it was really hard to address the issue on one of our HVAC units, the one that services the bottom floor.

Water Wise Plumbing was awesome and very efficient. The problem was fixed and it was so quick. I'm so happy.

The young guy that came out was very professional. It seemed like every other year, the issue with the unit is almost the same thing because it wasn't cooling at all. If it gets past 90 in the summer, I had to drop the air really, really low to try to get it to cool off, and then I might break out a fan. But this year, I did very well because the contractor did some extra stuff on it. When the older guy came out, he found another problem at the time and fixed it.

On Saturday, I was out in the garage going through stuff. I went to the other side of my car and noticed that it was all wet. I called American Home Shield and they sent out the DryMaster. Techs came out on Sunday. They turned off the water heater and drained it with my hose, which is fine. They took some pictures. They told me to start moving everything when the dry tech people got there and not before. That's what I did. I turned on my fan that's in the garage and I started drying things out.

I was very pleased this time with Aemrican Home Shield. The last time I had a claim, it took forever to find an AC man. But this time, the AC man came within two days. I read reviews on the contractor and they had some bad reviews. Reviewers said the guy didn't know what he was doing and another one said they didn't fix the problem. But they fixed mine pretty easily. The guy that fixed the AC knew what was wrong with it and the fix is making my air conditioner much cooler. I've been having it on 70 versus 69, 68 when I usually sleep. It improved.

My air conditioner broke in the middle of a heat wave. American Home Shield went through many companies and no one would come out. They gave me a few to try because they were calling, and I was calling and the woman from Liberty had someone here that day, which was amazing because you never get that. I liked how cooperative they were and that they got here. The woman went above and beyond to get someone here. I had just gotten home after having heart surgery in the hospital. Home Shield was good, too. Because my husband and I both have health issues, they expedited it so that someone would come as soon as possible.

The pricing of AHS is good for what they come and have to fix. Grace Air & Heat was great. They had to come out another time because the problem wasn’t resolved. But they figured out quickly what was going on and the AC hasn't been having any issues since. But we had a situation with our ceiling fan that was broken, and we had to throw away the blades and take them off the fan because we have kids at the house. That wasn't explained beforehand that we shouldn't have done that in order to get the fan fixed. But we paid the deductible and then it wasn't fixed. So, we wasted the money.

The tech gave me a couple of days later before they could get here. He showed up the day that they talked to me. It was gladly unexpected. He fixed it. That was a very good experience. It feels good to know that I have American Home Shield in case I need it, and that they will come through for me.

American Home Shield couldn't find somebody within our area that could come for our Whirlpool tub, and they put it on us to find someone that was acceptable. We have to have them come out and pay them, then American Home Shield will reimburse us. It seems okay, but the reason why we pay them $75 a month is so that they handle finding someone. It's not like, “Oh, my god. We can't survive,” like our air conditioning, but it's a frustration.

We also have a through-the-wall unit upstairs and techs came out for that before. American Home Shield would not pay for it. They said they don’t do older units. That was terribly bad and we had to buy a new AC unit. We’re paying the warranty every month to not have to do that. That was just the one claim that went bad for us. I was just upset because it was a play on words with the through-the-wall air conditioner. That was weak. If they cover through-the-wall air conditioning units, there shouldn’t be a stipulation on what kind of through-the-wall unit it is. But they had a good excuse. Other than that, American Home Shield has been pretty decent and they even helped us out. One claim I had gone perfectly. A tech came and checked the level to make sure that everything was okay. It showed that everything was okay.

Whatever the problem is, AHS takes care of it. I had an AC claim that Best Care Home Services came out for and it was pretty good.

The good thing was, the contractor showed up immediately. The bad thing is, waiting on parts. But that’s out of American Home Shield's control.

My stove is not working and they don't have the parts. They said that they couldn't replace it because they had a 10 to 16-week wait for the part, and if I wanted, they could just offer me $700 for the parts. But my stove is really expensive. I prefer to wait for the parts and they said that they were gonna end me $120 to buy one of those tube burners, but I haven't received it yet.

I highly recommend American Home Shield. Every time I've made a request, they've been honorable on my request. Recently, I filed a claim when the motor to the fan went out on the AC unit. American Home Shield sent out a notification that said the contractor was going to be White AC Service. I looked up White AC Service to see their reviews. They were good. I told the repairman the condenser was working but the fan was not. He pulled the cover to the AC unit in the attic, got his voltmeter, checked the voltage to the motor and said that the motor was burned out. He did the work quickly. I was very happy. He communicated very well. He was prompt and informative.

My garage door wouldn't open. The website of AHS was fine when I submitted a claim for it. I went in and clicked it, and my credit card was on file. They sent me who it was going to do the repair. It said something about, “You'll hear within a day or two,” but I hadn't heard, so I reached out, and they scheduled the appointment with me, showed up and fixed it. I've had a positive experience with AHS. I have one claim right now that's open and it's taken a long time to get done, but I'm thinking it's because they're having a hard time finding a part.

I love American Home Shield as the service. They are great at follow-up. They are also great at the vendors who come out. They were professional and always on time. So they do a good job on contracting with actual repair people. But I had a problem with the actual Lowe's folks. My appliances had to be replaced. I don't do well shopping, especially for appliances, by looking at a picture online. I can't do that. I’m old. I gotta go in and touch it and feel it. I looked at the pictures but I couldn't decide. So I opted to get the actual gift card. But the whole experience was a disaster. One, I wasn't sure who the vendor would actually be for. I wasn’t sure if it was gonna be Home Depot or Lowe's or Montgomery Ward. But Lowe’s is horrible.

I'm not anywhere near unhappy with American Home Shield. My stove wasn't working right for a while. Then I smelled gas and I decided to put in a claim. The gentleman they sent out to fix my stove was extremely professional. I was very impressed. He put some blankets down, so it wouldn't hurt my hardwood floors. He took the door off the stove and put that away. He knew what the problem was.

GE Appliances came on two occasions. On the first occasion, they said that they were not able to look at the washer. I put in the service request for both the washer and dryer online on the American Home Shield website. So, I assumed that the tech was going to look at both. Moving forward, he did examine the dryer, and he was able to fix the dryer issue. Then, on his return, at the same time he had the part for the dryer, I put in another order and paid the service fee for the technician, the same one, to come back out to examine the washer issue. They had the part shipped to my house. He came back to examine the washer and fix the dryer.

The contractor came out to fix a spigot in the second floor bathtub. It was dripping and we didn't know what was wrong, so they came out to fix that. They were on time. When I was coming through the back door, they were ringing the front doorbell. And it was two guys. They told me the cartridge had worn in that spigot. And they went to get the part and came right back. They were there for an hour.

The Sears guy who did the microwave was fantastic and he even gave his personal number to follow up if we had problems with our install. But the process for the dishwasher took three weeks to be completed so that was a bit frustrating.

The little catch on the track of the garage door wouldn't pull. The tech was very professional. He let me know ahead of time he was coming. When he arrived, he identified himself, and went right to work. He fixed the problem very quickly. He did a great job. I always do my claim online. It's pretty easy. You just log in and select whatever is not working. You just check the consent for your credit card to be charged and then wait for the phone call. You get an email saying these are the people who are going to be contacting you within 24 hours, and then you wait for the call. So far, I've been very happy with American Home Shield.

American Home Shield dealt with my refrigerator. They answered and set up the technician to come out. A line was blocked and it needed to be cleared out. So, the technician from Sears came out and unblocked the line, cleaned the bottom part where the line was clogged up, and removed all the ice. He was very knowledgeable. He knew exactly what was happening with the actual freezer and he just repaired it. AHS wanted to make sure that the service was handled properly.

I've used American Home Shield twice. One was for my refrigerator, and one was for my dishwasher. For the dishwasher, the contractor came out within a few days. But the product took a while. It wasn't them though. Bosch products are taking forever. I’m buying a dishwasher, replacing the old one, and I can’t buy a Bosch as much as I wanted because I don't want to wait three months.

American Home Shield is easy to work with. Two gentlemen recently came out to do an assessment on the dryer drum that had a crack in it. They ordered parts then came out to fix the appliance. They're always right on time. They spent very limited time in my house, fixing it almost immediately.

I had a piece that broke in the washing machine and that was replaced. The service guy was very good. He was able to get the piece within the hour. I like the convenience of American Home Shield that, if I have a problem, I just call this one number and I can get it set up. It'd be nice if they had an app though.

My disposal broke and the claims process with American Home Shield was easy. I just jumped on the website, filed a claim, made an appointment and it got fixed. The guy who came out was efficient. He put everything back under the sink, which was nice. The claim went fine because I have a new disposal. I like knowing that I have coverage if something major goes out.

For my recent claim with AHS, the techs tried to get the correct flapper for the toilet. The person that they sent a couple of times wasn’t that familiar with the toilets and their main person was out or sick. But they got everything settled the fourth time. The techs were fine. However, I have been waiting all summer since May to get my pool up and running properly. The first people they sent came up with all reasons why the pool wasn’t working. I asked AHS to send another person. They sent another company, which was J&M Pools. J&M Pools got it up and running, but they still needed a part which has been on backorder ever since. I know it’s not American Home Shield’s fault since they couldn't get the part after they finally diagnosed it. But I think the company that they sent wasn't really pool people. But I'm satisfied to a certain extent ‘cause they did fine. They didn’t give me a hard time when I asked for a second opinion.

Our dishwasher was not heating up and one part of the door was not holding soap. I sent in a claim and it took a couple of months because it wasn't exactly fixed the first and the second time that the contractor came out.

There was a claim for a stove and another one for the garbage disposal. I was very happy with the two guys who came out. They worked around our schedule and were on time, almost early in that window they give us. They were quick and clean. I've had some rough times with some of the contractors with American Home Shield, but this was wonderful.

The heating element broke on the dishwasher and the contractor had to fix that. The repairman came, and there was a bit of a delay in them receiving the part, but that's expected at this time because of supply chain issues. So as soon as it came in, they were able to get me right in as soon as possible to get that part fixed. It was excellent service. They kept me informed.

The toilet was clogged and something in the bathtub that was clogged, too. I spoke with a representative from AHS on the phone and our interaction was perfect. I called on a Saturday and the techs came out on Monday. They fixed everything, and were very clean and professional.

The tech who came out for my plumbing claim was very nice and professional.

We can't control when American Home Shield is going to send somebody out. My recent claim was an air conditioner issue and the contractor couldn't get out until the following Monday. We found another company to come out. Another issue was the refrigeration unit. The contractor came out and had to put in some Freon. The only thing was we had to pay $440 because they had to put some sealant in and put in Freon, and that's not covered under our contract. But their service was great.

I had a leaky pipe, and the repairman got everything fixed very quickly. He was great.

I did a claim for my LG microwave. The techs that came out tried to repair it and they needed parts. They got that part and one day after they put it in, the microwave went out again. I called and let them know. They came in and they had to get another part. They tried to repair it with that other part. But one day after putting it in, the microwave went out again.

The claims process when I had air conditioning and electrical issues was easy and it went well. I had problems with my air conditioning one so I had to recall it multiple times. But they processed the ticket right away and the contractor came out as soon as possible. All the technicians have been great and very professional. It was frustrating that there were so many issues with my air conditioning but they finally got it sorted out.

The air conditioner was running but it didn't get cool enough. AHS's reps were very lovely. I've had good things every time I called them. The techs cleaned the coils and fixed the issue right away. The only disappointment I've had with AHS is that in eir commercials they say if they cannot fix it, they’d replace it. And then I had them come out and work on the air conditioner, and that wasn't the truth. I had to pay $1,000. Other than that, everybody that has come out has been very nice, and other than that issue, I would recommend them.

The blower went out on my furnace and my air conditioning. They gave me the name of the contractor and the phone number. Then the contractor called me and told me he was on his way. The tech was absolutely fabulous. He knew what he was doing and was able to diagnose the issue very quickly. He figured the fan motor was bad. He had the parts with him and he corrected the issue.

We're satisfied with the work that's being done every time we call American Home Shield. The contractors do what they're there to do. A contractor fixed the stove but we had to call them back a couple of times for the refrigerator. The repairman couldn’t find the problem the first few times, and we kept having the same issue. The second time he was there, we told him when we open the freezer up and close it, we got to wait three minutes before we can open it again. It almost vacuum-sealed. He said he didn’t know what that was. Unfortunately, we couldn't show him because when they came, we had to have the freezer defrosted so the issue was not there. It's only when it's on. We took a video of the issue. We opened the door and closed it. In our pulling, you can see the whole refrigerator moving because the door won’t open. We sent that video to the number but they never responded back. We might have to get him back out there again for it.

I usually call in my claims to American Home Shield because we don't have good reception here sometimes. I tried doing it online but they haven't received it, not due to their fault but on our end. We were having heating and cooling problems on one side of the house. The air didn't flow through as it should. Customer service has been really good. The techs that came were very nice and professional. They addressed the issue. Unfortunately, the issue has to do with the time period that the house was built and what products used were out. We have to get the whole thing replaced to fix the issue properly but that doesn't fall under American Home Shield.

Out of nowhere, my freezer went out. At first, I thought it was the ice maker because I wasn't getting any ice. Apparently, it was the thing that cools down the freezer that went out and that was why it wasn't making any ice. I lost 200 bucks on food because it didn't give me a warning. Just from one day to another, mom was like, "Hey, the ice melted and all my food just went away." So, right away, I called American Home Shield and the lady I spoke to was very helpful and got me going. I got a call that I got approved and the next day, the gentlemen were here once they got approved. They were very respectful. They got it done. He explained that it was gonna take about 24 hours, which was actually not even eight hours, I was getting ice. So, that's great.

This year, I've noticed a delay in the service of AHS. The whole refrigerator had to be repaired. It took them a week to get out here to check it, then another week and a half to come and repair it. I was out of service for about three weeks.

I had a couple of issues and plumbing was one of them. I called American Home Shield and they set me up with a plumbing company I was going to work with. The technician I had was really good. He came in first and assessed everything. He fixed what he could fix then he had to order some supplies. They sent me a text and he called to let me know when he was coming back out. He came out and he was really professional. He put shoe covers on.

American Home Shield is a warranty that I've been having difficulties with because of my furnace. Air Pro recommended a new furnace unit, but American Home Shield said, “No, we're just gonna do the flushing out because the system is clogged.” The first serviceman came and said they are going to try to flush it out then refill it and go from there. But Air Pro said it’s such an old unit and I'm going to always have trouble, which I always have trouble. I've called American Home Shield quite a few times for different things about the furnace but they won't cover a new unit. They also don't cover the full refrigerant. According to the contract, they pay $10 per pound. Now, I owe $1,200 for something that I'd rather put towards a new furnace. My furnace is not working at all, and it's going to be chilly tonight.

I had a leak in my washing machine and that was causing standing water in other portions of the house. I logged into my American Home Shield customer portal and I created a service request. This process is easier. It took longer for American Home Shield to authorize the request than for the contractor, Plumbing Solutions, to actually do the work. They came out, diagnosed, and went to get the parts for the diagnosis. Any event that the home warranty company doesn't approve, I would pay the required amount out of pocket. By the time they got the job done an hour and 20 minutes later, American Home Shield had approved it. It was very quick and easy.

I had some other stuff done and American Home Shield was on time with those. But I got a big project, it was stressful. I was getting ready to change because service was terrible. I could never talk to a live person when I had an issue. I've called 20 times. AHS had to do this and they got it approved. And every time I called them, I got 10 different people. I never got the same person. And half of them don't speak good English. I had a hard time communicating with people. When I called somebody, they were always from China or Europe, outsourced. I couldn't understand them. And half the people didn't even take notes. That drove me crazy. It took me a year to get my last furnace I got replaced. And it went out during the wintertime when we had the major storm.

The workman did very well. There are two switches for my kitchen light and he tested both of those. But it was a part in the ceiling light that was bad and he replaced that within the hour. Everything was fine. AHS covers a lot of appliances that are going to eventually break down in my house.

American Home Shield is good. It's covered everything that we needed it to. Our last stovetop broke and we're in the process of picking a new one out.

When we sold our house, the tech came out and did services for us on our old air conditioning service through American Home Shield. It was awesome. He was on time. He was very professional and very informative about stuff. Everything was taken care of well. I submitted the claim online and the website wasn't too bad. But it would have been a little bit better with a different option. I got an email that said, "Hey, you can do the preventive services." But when I went to the website to pick it, it did not give me that option. It was just asking the service. But overall, I love American Home Shield.

The website of AHS is user-friendly. I've set up multiple services through them. Recently, my garbage disposal wasn't working. The tech brought one with him so he was able to fix it as soon as he got here.

I've been really happy with American Home Shield. They've always responded very quickly and gotten someone out here very quickly as well. We called for a claim and customer service was great. The technician was also great and he fixed everything.

The contractors AHS has sent have been good. Recently, the contractor came right away and got my unit fixed up. I have a year warranty on the part.

In the past I have had good experiences with American Home Shield where my stove burners broke and they had somebody out quick. It's just this latest one isn't so great. I've been waiting for them to complete a service for over a week now and they haven't reached out to me at all nor has the contractor that they supposedly assigned. Family A/C Service was great but for whatever reason, AHS changed the contractor to one that I previously requested not to use because we had a repair that we were getting done with them a couple years ago and they kept not showing up.

A ceiling fan in my bedroom randomly stopped working. It's only a couple years old so it shouldn't have been defective and hadn't had a problem till that day. So, we put in a claim to American Home Shield to have a contractor come out. When I did the claim online, the AHS website was great, super easy to use and straightforward. I wish it had been a little more detailed about what the $100 fee covered, because I ended up calling just to check. The one thing that the website didn't have was more information if it could cover the repair and if it's something the tech can do or may involve other visits.

It ended up being the circuit breakers. The way California has them now, it's a little different than what I was used to. But, everything's fine and he showed me how to reset them correctly. AHS has been awesome. I've had to use them a lot in the last year and a half.

I had a washer and dryer go out. The dryer was fixed the day the tech came out. The washer, they attempted, but it didn't work. It took a week to order the part, a week to come out and fix it, and then another week to get a new appliance in.

In a blink of a moment, my AC went out. The contractor American Home Shield set me up with called me immediately and I explained the situation to him. It was a Friday when I called. And he told me the earliest he could get someone here was that Monday. I explained my situation to him. He was very understanding, nice and caring.

The pipe under my sink was leaking. The techs came the next day and they repaired the valve. The hose started leaking after that and so I went back on my account after they were done and said that it's still leaking. The techs came back again and fixed the house.

I called American Home Shield for my AC that was not cooling properly. Repair people came out, inspected the unit, blew the AC unit with like a duster, and said everything was fine. However, we still had the problem occur that night. We called the next day but the representative didn't answer and we left a voicemail. My AC situation just happened Friday.

We filed a claim for our AC and American Home Shield assigned it to the service provider. They called me to make an appointment and their person was here on time to do the repair. The compressor burned out and the guy had the part so he was able to replace it on the same day. It was a simple fix and it was done in less than 10 minutes. It was satisfying overall. We had to wait for the appointment because it was that time of the year when people's AC break down. But as far as getting the appointment and getting routed to the service provider, everything was done in a timely manner. I've had experiences with other home warranties but being with American Home Shield is more convenient. When filing a claim, I don't have to call anyone. I just put it online and my deductible and everything are up there in front of my eyes when I go onto the portal. Straight away, they assign a provider.

The last thing I used for AHS was for an exhaust fan in one of the restrooms in our home. Everything was easy on my part. They sent somebody to check it out and they realized it couldn't be repaired. They ordered another one and they contacted me once it came in to set up a time and a date. They installed the new one pretty fast. AHS saves me a lot of money because if I would have had to purchase that part or pay for it to be replaced, it would have cost me a lot more than the monthly warranty payment. On top of that, I would have to install it myself or find someone to install it which would have cost me additional funds.

American Home Shield has done well. There have been a couple of times that they didn't do it quite the way that we thought that they should, but for the most part, I'm satisfied. I know there's somebody to call when something happens. We recently had about three issues. I thought the contractor did a good job, but for some reason, we have water that just showed up yesterday. I never go barefooted so I didn't notice the carpet was wet. My son visited and he didn't have his shoes on. He noticed that the carpet was wet. I need to follow up with them and let them get a chance to fix the whole problem.

I like American Home Shield’s service. It’s trouble-free, and it’s working out great, so far. I can do everything online. No problem. Sometimes, it'd be good if I could reach somebody on the phone, but I know how things are since COVID. Also, anytime I reach a customer service person, they're very helpful, kind, and understand what the problem is. The contractors call when they're on their way and give me an approximate time when they're gonna be there.

I had a contractor, Quick Serve, who told me it was going to be 400 bucks to come out and do the water heater but on the morning that they came out, they said it was 800. Then, when they left, half of the stuff they were gonna do still had cobwebs. I've called them and I've written AHS a bunch of times and nothing. I'm so pissed. But the last guy who came, Diem Plumbing, was wonderful. He really knew what he was doing and he took care of everything. He was real timely as well, he was faster coming out than I would have asked him to.

Our microwave was making a whole lot of noise for several weeks. We called American Home Shield and a young man came out and thought it was one part. He ordered the part and when it came in, he put it in. Before he put the microwave back in, he tested it. But it was still making a noise. He called a supervisor and they got together about what it could be. When he went back, he called American Home Shield and said, “Hey, it wasn’t what it was. But it's this part.” They approved it and came back out and had it put in. It's working beautifully since. He did a great job. He was very professional and quick.

There was dirt on my clothes after I had washed them and I thought it was oil. The repairman came and told me that the washing machine was dirty and needed a cleaning and that would solve it. So, I bought the cleaner for the washing machine and everything has been fine since. He was great and American Home Shield has been nothing but good.

AHS has been quick at sending people here to the house and solving whatever I need. They have always taken care of all my things. I had an issue with my forced air unit but that was solved. I've been very satisfied. Customer service and the people they have sent over have been pretty good.

I have had a contract with American Home Shield (AHS) since 2011, eleven years now. In those 11 years I have made maybe seven service requests. Most of those service requests resulted in minor repairs. One request did result in the replacement of an appliance, for which AHS's selected 3rd-party contractor was not so honest, to the point of not following the local laws/regulations and charging me for a service they did not perform. I have the documents and emails to backup that claim. And if AHS is still using that contractor after I reported their wrongdoings to AHS years ago, shame on them.

I have some mixed feelings about AHS. But I was willing to stay because they had not completed my last job. The first one was they replaced a water heater in October of last year, and two weeks ago the water heater was leaking. My garage was filled with water and I had a few damaged items. AHS sent the same company out. I wasn't happy that I had to pay again for them to come out and it was still under warranty. I paid the service fee. I was gonna cancel because I had Sears as well and I was paying the two of them. I was doing some comparisons to find out which was covered, who covered what, and in what detail because once you're locked in, you can't make any changes until your renewal comes around. My renewal time with Sears along with AHS was within 30 days. I was going to either cancel one and put everything on one.

I had a leak from my unit. Because I had American Home Shield, I was able to call and have somebody come out right away. Initially, American Home Shield tried to schedule a guy to come out but I couldn't get a hold of him so they transferred the job to another guy named Norm. He was very easygoing and professional. He was able to get me up and going that day. When I felt like there was a fluctuation in the air and I didn't think the unit was working, he came back. He checked everything and he said it was fine. He said that if I had any other issues, I was to call him.

My microwave wasn't heating up correctly. Johnny the tech and I set up a time and he told me that it had served its time well and a certain part had gone that's irreplaceable. So, American Home Shield would be contacting me about a new microwave and he would follow up with me as well. He was really professional and came when we was supposed to. The only thing is that the company that was left to install the new microwave didn't tell me they were coming. If I hadn't been working from home that day I wouldn't have been able to have it installed. Other than that, this experience went very well.

I had an AC issue and I did a claim online with American Home Shield. The technicians that came were wonderful.

My girl removed some parts of the dishwasher to clean it but she wasn't able to put it back in. So, I called American Home Shield to try to fix it. LA Appliance Service, the contractor, looked at it and contacted AHS but it didn't qualify for services. So, the techs weren't able to do anything with it. That was the only disappointing thing. But overall, everything else was fine.

American Home Shield is great, and I can't say enough about them. They've helped me out in a lot of squeezes. However, there's a summary of what they are going to charge and there's a contract that they sent me. This is last year. They sent me first the summary, then the contract, and the contract was higher than the summary. I don't understand it. Other than that, everything's been great.

We moved into our new house and we needed the locks changed. We contacted American Home Shield and customer service was fine. I told them the date that would be best and that was the day that the techs came.

I would refer others to American Home Shield over old Dominion which I had. Recently, a repairman came in and fixed the dishwasher that was spewing water everywhere. He responded very quickly and the experience went very smoothly. However, I had tacked on the stove not working and we forgot to address that when he came. I will have to have him come back out.

I've been impressed with the service, so far. American Home Shield makes sure that we have people come out right away. We've had an issue with our air conditioning, and they were prompt in getting someone else to take care of it. The problem has never been taken care of, but that's not necessarily American Home Shield's fault.

My American Home Shield policy is very convenient. Appliances go out or things that happen to the home. Having the home warranty makes it easy for repairs. I had a claim for my AC that was blowing hot air and techs got here fairly quickly after the appointment was made. Their work was greatly appreciated. The unit is running great now.

The only issue that I have was that I received an email about a bill to pay. But I realized that they already deducted that from my credit card. That confused me. I had a washing machine issue and I'm glad the tech noticed the very simple issue. He checked the back and said, "The problem is that you have little space here.” Because the pipes are too close each other." He did something and after his visit, there was no sound again.

My claim experience went pretty well. It was a garbage disposal incident and it was more economically feasible to swap it than to repair it. The tech put a brand new one in and I only had to pay $85. He replaced the unit in under an hour and gave the invoice warranty information and his information. He was very professional.

The air conditioner wouldn't turn on. Before the tech came, it wouldn't come on and after he left, it was on. We thought the issue was fixed but then it wouldn't shut off. It ran from that Friday until the Tuesday they came out. I reached out to them again and they sent somebody else out. AHS was saying if we had a problem, then we can reach out to them. That's what I did and they sent someone back out. Now the AC is working perfectly. I'm very pleased and we will continue to use AHS.

The timer was not working right on the pool that operates the little vacuum cleaner that cleans out the bottom of the pool. I called American Home Shield about that. Then the fountain was not working either. When the tech came out, he said, “I can't fix the fountain because it's not covered under the policy. It's a water feature. It’s not really part of the pump.” But he fixed the timer. Then he told me that even though he couldn't fix the fountain and bill the insurance, it just needed water. So he unscrewed it and poured water on it. That worked just fine. So, even though he wasn't getting paid for that, he fixed it anyway. What a sweetheart. He was amazing. But I was very dissatisfied dealing with American Home Shield.

My recent claim was excellent. I didn't have any hot water. The tech patched the issue with the hot water heater two days after I put my request in and I haven't had problems since he came. They were friendly and very helpful and the whole process was easy peasy. I thought it was gonna be harder than what it was.

The second vendor American Home Shield sent, the Hornet people, was so much better than the very first one. The serviceperson was so polite, approachable and very nice. This is the second time that the Hornet people came over. The first time, they replaced a piece, but it looks like there's something else broken in the refrigerator. It's not just that piece. Now, they've ordered another piece that they're going to replace again and the refrigerator is still damaging all the food. It's been two months, and I've wasted a good $1,000 in food in there. Everything gets frozen. The vegetables don't make it.

I was getting a smell out of our gas oven and I called and put in the report, and American Home Shield contacted me back right away. I got the information for the contractor and scheduled the appointment. They came out and it was taken care of on the day they came out. We've used American Home Shield for years and they usually respond on time and the contractors are good. They come out and if they don't have the part on them, the contractor lets you know what he's got to order and when he’ll be back. Then, they notify you and schedule to come back. I have peace of mind with AHS, not worrying about any of the appliances in the house.

We bought new properties and we’d have contractors coming in and out. Not that you can't trust a contractor, but we thought it would be better to have all the locks changed to new ones. The person who came to do the work was very competent and efficient. He got the job done and left the house as he found it.

Whenever I call AHS, they usually send somebody out to fix the problem. I’ve only had a couple of times where I had to call and have somebody else come out to fix the issue that the first person didn't come out to do. But other than that, they've been good to me. Recently, my garage door, sometimes, when we hit the button to go up, wouldn’t move. When the tech showed up, it started working. So he said that he’d leave the ticket open for 30 days just in case it happened again. It has happened again, but it started working again. He said he really couldn’t do anything if it’s not broken when he gets here.

The tech from May Heating and Air who came out for the AC was a real nice guy. The issue was some kind of a condenser thing and he did a quick job.

The contractor came out the next day, after a $100 deductible, and replaced the $13 part to fix our air conditioning. That was good.

I scheduled service and I called the contractor JnJ. I said the issue was the pool pump. My coverage is the most expensive one that American Shield covers and there are a number of things for the pool. One of them says pool pumps. The tech came in the first time a week and a half ago. he was okay and was friendly. He did what he did and he did his assessment. But he only looked at half of the problem. He was called back to it because nothing was touched on the spa, which was the second thing on the to-do list. He didn't even say anything about that.

I have 17 accounts with AHS. I’ve been with them for a few years. We had water coming from the inside AC unit recently. The tech called me and said, “I'm gonna clean your condensation line out.” He replaced my thermostat and took care of everything. Now it’s great.

The outlet wasn't working and the tech who came out first diagnosed but didn't fix. And American Home Shield went to the second opinion. The tech from L&N Electric diagnosed but had to get approval from AHS to do the actual work. He came back a week later and it worked out great. Every time that I had something break, a contractor came out and fixed it. I didn't have to find one and do any work.

The repairman was professional. It took him an hour total for the whole thing. He had the part right there.

I had a claim to American Home Shield for a refrigerator repair. I did it through a phone call. The reps were awesome. The tech came in, diagnosed the problem, told me what he had to get and what he had to do, and he fixed it pretty darn expediently. He was super nice and professional.

I started noticing that the ice container was not filling up like it used to. When I would pull the flap back up there on the icemaker, there would be pieces of ice stuck in there in the ice maker, and it wasn’t ejecting the ice out. I cleaned it out at first up there. Finally, I decided there was something wrong with the icemaker itself, and that was when I put the claim in to American Home Shield. When the repairman came, he explained to me that the icemaker has a motor in it with these little fingers that spin around on the cycle. After the ice was made, those fingers will spin around and it will knock the ice out. He said what he thought was going on was that the motor in the icemaker was weak, and it wasn't pushing that ice out as it should. So, he replaced that unit with a different unit that had a good motor in it. So far, it's not giving any trouble at all. He's very nice. He's been here before and worked on the ice dispenser. He's very knowledgeable.

When the AC was not cooling, I sent in the request over the internet, and then after the guy got here, it was okay. He fixed it. I would have preferred to have somebody come out the same day, but that was okay.

The tech that came out gave me my options, and I was very happy with the service. He was very professional and knowledgeable. Everything is fine. However, dealing with customer service, American Home Shield obviously outsources to other countries and the communication is difficult. Also, I have not received the money from the cash-out, and it's been a couple of weeks.

The spin sensor went out on the washer, and after I submitted the ticket, I got a call from a gentleman from the company that was handling the case, discussed the issues with him, and told him the errors that the washer was displaying. He stated that, instead of making a trip out there to figure out what the parts were, he had a good idea what was going on with it. We ordered the parts, which showed up within four days, and they were on site 48 hours after the parts showed up. It took them two hours to get everything fixed. They had to replace spin sensor as well as all the bearings in the unit, because the spin bearings were shot. Overall, it was timely and it went really well.

My unit stopped heating and some code was coming up, so it was tripping. I called American Home Shield, then the repair company called and let me know when they were gonna show up. The repair man replaced something, and he got the unit working. I've used American Home Shield three other times as well. I had an issue with plumbing leak after I got it. My ice maker was also burned out, and my freezer stopped cooling. I told my brother about the home warranty. I said, "It's not that expensive, really. And if you have something serious, you're good to go."

My daughter had come over to do laundry. She tossed her jacket in last minute. When she did, the string that goes around the hood was hanging outside the door, so all of the laundry, as it was spinning, got all caught up. It pulled the inside of it out and it also broke the hose that has it so it spins. We put the door back in, but it needed to be made sure that when it ran, it didn’t leak. The gentleman who came out did a great job. I was extremely happy. I referred my brother to American Home Shield, and he is also now using them. As the world is going, money's getting harder and harder to come by. Having a home warranty is definitely a good thing to have. I don’t have to use my credit card one more time. I can come up with $100 without having to credit it.

There was a problem with my toilet. After I flush it, it would make a singing noise every time. So I called American Home Shield and they sent out the plumbing company. When they left, it was fine. But after about four days, it started to make the noise again. So I called American Home Shield the second time and they said that they will send the company out again. In the meantime, it was so irritating. The plumbing company was going to be over a week before they could make it there.

My roof was leaking and I was also having issues in my living room. When I called in my claim, it took a couple of days for somebody to call me back and make an appointment to come and look at what my issue was. Lopez Enterprises came out and saw what the problem was. We set a date for them to come and do it. I very much like them. The guy showed up on time and took pictures because I wasn’t going on the roof. The day he came to fix it, he was there, right on the money, right on time, and got the job done quickly. When he came back down, he showed me more pictures. He was very informative of what he was doing. We've had rain since then but I have no more issues.

I had a drain that had to be cleaned and the service people took care of that in a timely manner. The plumbing was working then but now, it's back to how it was which is very slow draining.

For our AC claim, we started having leaks on certain parts of the sheetrock, and we were wondering where it was coming from. We had somebody come look at the duct works. The techs said that it needed to be replaced and that they would be getting back with American Home Shield, to find out if it was covered, which it should be. But I haven't heard anything back from American Home Shield. I also had a claim with the refrigerator. The ice machine stopped working. The guy that came out fixed it. It's been working fine ever since.

Our toilet was continuing to run, and I'd have to shut it off at the fill valve so it wouldn't keep running. American Home Shield had to send a second technician out to replace the flapper because the first technician just replaced the fill valve, and the guts of that toilet have been there since we moved in 22 and a half years ago. The toilet is working fine now.

I had a problem with the thermostat on my house. So I contacted American Home Shield, and they sent out a company called Mr. Cool. The guy came out, and he looked at it and he wasn't able to fix it. He said that because Nevada Power installed the thermostat and he couldn't do anything about it. But I already called Nevada Power and they said, “You're not on that program anymore. So you'll have to just hire somebody to come out and replace it.” So that was why I contacted American Home Shield and they sent out Mr. Cool. The guy never went up in the attic. He never did anything. He wanted me to sign that everything was working okay when he left, and I refused to sign it. I was out 100 bucks. So that time, I wasn't real happy because they sent somebody out who couldn't do the job. We were able to fix it ourselves. It wasn't that complicated. But other than that, everything was fine.

SDL came in and worked on a leak. They had very good communication. They let me know when they were coming. I accidentally picked the wrong day. So, I texted saying, "Hey, what time are you guys coming?" They said, "Oh, we believe you have the wrong day. It's for tomorrow." They responded really quickly, which I thought was very helpful, and they showed me the information that it was for Wednesday and not Tuesday. That was the day that they came out. They were great. One of my pet peeves is when I don't get responses in a timely manner. They definitely responded in a quick and timely fashion. I've always had good experiences with American Home Shield and I told my sister that they should use them.

I've used American Home Shield in several homes that I've had and I've always had a good experience. Especially when you buy a pre-owned home, you don't have the warranty from the manufacturers for those individual appliances. The home we moved into was a little older. Having that was a necessity. The AC wasn't blowing. We have three different units in our home and it was for the upstairs. And the downstairs was working, but the upstairs wasn't working. The fan was going, but the blower was out. The contractor called me within 48 hours, and said on the website it's normally within 24 hours. They said they would send someone out. They had to come and replace the part.

My garage door wouldn't go up or down. The claim went great. The tech was really nice. He did the motherboard and fixed it. AHS is efficient and quick. It's been great having them.

I like AHS's services and the low payment. The only thing that I don't like is that a lot of the time, so many of the things that need to be fixed are excluded. They consider a bunch of stuff modifications and I have to pay a big amount out of my pocket. I had a water heater claim and they covered the water heater but they wouldn't cover any of the pipes that needed to be connected with it. Other than that, they are very fast and extremely efficient. As soon as I call them, they put in an order and send somebody reliable really quick.

I would turn on my air and it was blowing but it was not blowing cold air. After a day or two of that, I decided to put in my claim with American Home Shield. The guy came out. He came when he was supposed to come. He got the job done almost instantly. He replaced some kind of part that was already old, and advised me to keep my home warranty because eventually, I would need new a new AC unit. He gave me his card before he left if I needed him to come back for any reason. I had a good experience.

The freezer wasn't cooling right. We unplugged it to see if it was frozen, and then we plugged it back in to let it thaw out. The ice maker started working, but then the freezer still wasn't cooling. American Home Shield has always been awesome. I called in the claim and it took a couple of minutes. They had me all squared away and they said that someone would call me to set up an appointment. The contractor called in exactly two days as they said. The tech called it in saying that he needed to set up an appointment for 8:00.

I had to wait seven days to have my bathroom repaired. And it's the only bathroom I have. American Home Shield needs more vendors. Because for those of us who don't have two and three bathrooms, if the bathroom goes out, we are missing for seven days without a bathroom. Myers is very good. They were very professional, clean and nice. But I've been considering dropping AHS because everything that they do I have to wait at least five days. And most of the time, I couldn't get a person. I just was lucky that time. If I'm gonna pay AHS that kind of money all the time and pay some more money to set up an appointment, I shouldn't have to wait five to seven days and sometimes more.

We had a problem with our video camera doorbell. I went to American Home Shield's website, filled out a form and then they scheduled who they needed to. I paid the $100 deductible and the person showed up. The electrician came out to figure out it was the dingdong on the inside wall that wasn't working. I had it replaced. I've had several previous repairs made through American Home Shield and they did a good job on them. The only complaint I have with American Home Shield is that their service window is too big. They would say, “We’ll show up between noon and 6:00, or between 8:00 and 2:00.” Six hours is a long time to sit around and wait. I wish they could tighten that window a bit.

So far, so good with AHS, except for the certain vendors that they choose from. Recently I called for an AC repair. The next day, somebody came in and fixed the AC. At the same time, I had a washing machine repair but it took two weeks. A person coming itself took four days, and then the person ordering parts, coming and replacing it, took two weeks. I called them and they said, “If you don't want us, call and schedule somebody else.” Otherwise, I'm happy with AHS. I just recently referred my friend to the service.

When I woke up last Saturday, my house was flooded. I called AHS and they couldn't get somebody out until Monday, which was fine. The 5 Star company who came out was amazing. The tech said that it wasn't a pipe leak from where the water was coming and that it was an AC leak. He said he was going to transfer my claim over to an AC department and in the meantime, I should put a claim in with my homeowner's insurance, because it looked like I had well over $1,000 in water damage. This was because the flood went to three bedrooms. So, I told him that I'd follow his lead. He got me in contact with a restoration company and they came out. They started cutting drywall and baseboards and found the leak. Right now, my house is not leaking anymore but I don't have an AC company that has even come out, and I'm just waiting and waiting.

American Home Shield's service is good and I like it. My water heater had broken and technicians came out and assessed it. They were very professional. We fixed things just over the phone. It was quick and easy. It took maybe half an hour.

I used American Home Shield recently because I had an electrical issue. It was an outlet that's on the exterior of the house. There was a pretty bad storm, and so the water seeped into the outlet. Almost half of the house was without electricity. I called AHS and they asked to see how urgent it was. Considering that we had air conditioning and we had power on pretty much 75% of the house, it wasn't too urgent. Somebody came out after a couple of days. He got the repair done in less than an hour. I was satisfied.

We've used American Home Shield twice since we've been here. One claim was to deal with a plumbing problem and another time to deal with the problem with air conditioner. Both times, American Home Shield was great. They solved the problem for my 100 bucks. The only challenge is that we don't have any say in the quality of the tech that comes out. But I've been very pleased with the service.

The AC was working, but it wasn't blowing cold air. American Home Shield set us up with a company. There was so little communication between them. One of their representatives assured us that we were gonna get a callback. We never did. It turned out the company that they referred us to was too busy apparently and kicked us back to AHS. So, my wife had to do all this legwork. We were finally set up with an amazing company, but we had to do all the scheduling and everything. The guy who came out was spectacular. He had it fixed in 15 minutes.

American Home Shield used to be my home warranty but they went up on the price and I didn't know about it. Then, they messed up on a couple of things. They sent out a plumber when I needed air conditioning service and I wound up going on my own. So, I cancelled them. If it hadn’t been a problem, AHS would have been great.

Having American Home Shield, I don't have to find repair people because they do that and send them quickly. The only repair I’ve had done was for my AC, but I also had them do a cleaning of the unit earlier this summer. It’s been great service. Recently, there was no cool air coming out. The fan stopped spinning, and a component needed to be replaced. The repair guy fixed it, and everything was done within 30 minutes.

American Home Shield sent someone out to replace some lightbulbs. I had some light switches I needed to get replaced because they were motion sensing, and I just wanted the regular ones. The tech was great. As far as submitting a claim, I always have to call over the phone because I've asked multiple times, but American Home Shield hasn’t updated my online account. I’m kind of locked out right now.

The refrigerator wasn't keeping the food cold and I lost all my food. I filed a claim online initially but I ended up calling and speaking to someone. It was fine with the rep I spoke with. Then, Appliance Network came out and the tech was great. The compressor was out and they had to replace the refrigerator because they didn't make that part anymore. I got the same model as replacement.

The tech from Metropolitan Heating did a good job. When we ran the AC, the house was not cooling down. The tech filled the one pound of the coolant. After that, it's working perfectly. I'm happy with the service he provided. I like the response of AHS in identifying the right teams and then scheduling it on time. I'm also very happy about the service they're providing. The technicians are consistent with the timing and then they come and do the work on time.

I purchased our house in June and the house was completely redone. But the main bathroom still had the original sinks and we noticed the drains were very slow, and then it got slower and slower. A tech told me, "Somewhere along the lines, you probably have a clog and it would probably need to be jetted." I had a second bathroom added by a different company. They told me the same thing. I asked him, "What's the cost of it?" The price was just crazy astronomical. I thought, "Wait a minute, with AHS, I'm covered for clogs." I called them up and they said, "Yep, no problem." They immediately got back to me with an email that my company had been assigned.

American Home Shield said I got a free rekey service when I moved in. I was allowed six locks and I had six locks changed by the tech. He was very opinionated. But otherwise, he did a good job.

American Home Shield seems like a good idea. And it's gonna work out for me in the long run in my particular situation. This is the first time I took advantage of the warranty. It’s an older condo, so I'm sure things will crop up over time. I'll continue doing it. Because $40 a month is not going to hurt me that bad, even though I am on a fixed income. But I also thought, “What happens if my air conditioning fails?” All of a sudden, I got a $5,000 bill out of pocket. It’s like any insurance. When you need it, you need it.